The General Car Insurance Reviews

My overall experience was great. I would recommend them to anyone. It's so easy being able to sign up online and have everything sent via email. I also like that the website is not confusing at all. Easy to follow. I could do everything online and not have to go to an office. I like not having to do stud face to face and wait in a lobby for days. I was completely happy with my policy and service.

I searched and looked everywhere for price rates and quotes and The General was the best insurance company for me. I like the price, the coverage, nice and understanding people, and they do a really good job, fast response. But I really would like to have lower monthly payments and I would love if they would give out no accident checks like other insurance companies do. Other than that I wouldn't change a thing because I really like my insurance company better than any other.

The General offers many coverage options. If I have an accident and need to make a claim they make it very easy and it's also very affordable with low payments and minimum coverage if that's all you need. The customer service is great and they make you feel like family and will walk you through the whole process of whatever questions you have. But they should have more main offices that are local in case I need to make a claim or come in to change a policy or just ask questions. All in all it's a good quality company that I prefer and would also recommend to my friends and relatives if they were looking for a great insurance company. It's a very welcoming feeling being covered by such a great company.

Bought policy online, it was quick & easy. I liked that. No problems, no hassle. Very satisfied for the most part and we'd go w/ The General again, guaranteed. But the cost seems a little high, compared to insurance companies I've used in the past. It was unexpected since they advertise on their tv commercials to be a cheaper alternative. It was misleading. Maybe their customer service makes up for the cost being a bit higher. But it'd be very nice if the cost goes down w/ time. Given your driving is good & no tickets are obtained.

Purchasing was good and easy to do on my android device. It was easy to enter information and get my quote. I like that The General works with your background and they overlook some accidents if it's been two or more years. I have a few wrecks on my record and they wrote them off so I can get lower fees. It was also the same day that I got coverage from The General. However, I don't like that they increase the payment without telling me and that I can't switch my due date to correspond with my paychecks which it enviably cancels my policy through The General but once paid it activates it immediately.

Their representatives are very pleasant to deal with and easy to understand. I like the fact that you could access your policy on your phone and it is good for somebody that is on a fixed income but they do offer to take it directly out of your banking account. It makes it affordable for people who have to have full coverage but are on a fixed income. However, when you have to file a claim they are right on it but they give you so many numbers that it's hard for the doctor's office for their computers. Furthermore, they only due 6 mos policies at a time. Even though the same vehicles that are on the policy the premium goes up never decrease. They tell me that it's the state that I live in is why the premiums keep going up.

Great experience. I have compared premiums and found they were best for our situation. Easy to purchase over the phone and online. Quick and painless. I like the price, online accessible, easy to reinstate, friendly customer service. I was set up for text reminders and it went off at 3am. I had to discontinue the auto text reminder as not to be woken at odd hours. Everything else is perfect! I have never had any problems and would recommend them to family and friends.

I had this insurance when I was younger and on a very tight budget and I only wanted liability to be legal. The General's insurance was easy to get, very affordable, and fit what I needed at the time. I just needed to get an insurance policy quickly so I could drive my car legally. It didn't take long to get a quote and they took my payment over the phone so I would have insurance immediately. They even faxed me a copy of my insurance information so I would have something to verify that I had insurance if I were to get pulled over. The only issue I had was later when I tried to purchase insurance from another company, they did not recognize The General as an insurance company to get a policy with them.

The customer service and pricing are great, they make sure that you understand your options and what you are getting. If you are involved in an incident they are there to help walk you through the process and they pay out claims quickly without hassle. They do everything that they say they are going to do and I have not had any issues with this company.

The General Auto Insurance was the only one that will insure me. No one else will insure me and they don’t explain why they can’t at all either. The purchasing process was very rushed through the paperwork. Was told what I needed and what I didn’t need. They signed me up for other policies I told them I didn’t need. They rewrote it up and said they took it off. Which they didn’t at all and I had to call the company to complain before they would even listen to me. I even asked them to talk to a manager. They told me I didn’t need to at all. Customer service is really bad. I had stuff like roadside assistance added and was told it was free. Come to find out it wasn’t free at all. I was being charged for it even though they told me since I have full coverage there would be no charge. They also do not like dealing with you when trying to settle a claim.

They had fair premiums without crazy high deductibles for not top of the line nor bottom of the barrel but decent coverage. It was very fast and easy to get a policy online. Just a few clicks on a keyboard and was insured. No waiting for papers to be mailed and can all be done electronically in a snap. My card was sent to my mobile device as well as my email so I had proof on the spot that I had coverage should anything go wrong. But they are sometimes not as helpful with explanations of coverage, as I would like them to be. Like all insurance companies they want their loopholes in order to not have to pay out full payment. Sometimes the customer support can be downright rude. Also, their commercials need an update. But The General was adequate for its purpose and I know myself and family are insured and will be taken care of.

Found that The General was finally offered in my state and that it was cheapest. Ordered insurance and printed instant proof of insurance. I like that I can buy online after getting an anonymous quote. Don’t have to give personal information unless you decide to buy. But customer service is lousy. Hard to speak with anyone. Should have more discounts. Also, phone representatives should be available 24/7. Other than that, it’s perfect.

I am very simple minded about my car insurance. I need it to be affordable and within the legal ramifications needed. I looked for the cheapest insurance to fit my needs. The General is affordable and it meets the minimum requirements to be legal in the state of Arizona. We purchased our insurance online, it was quick and easy and I have zero complaints.

The General auto insurance is easy to purchase. When I first purchased my insurance it was only covering me and 1 vehicle. Then I added my husband and another vehicle through the app which is easy to use and make changes in it. I'm able to add drivers and vehicles with ease and downloadable insurance cards can be saved to my phone or printed. But auto pay doesn't work very well and I never had a payment got through when it was supposed to. It makes it really hard to keep track of my bank account. Also app updates all the time and during the update you cannot access your insurance information. But overall, I love The General. They have friendly customer service.

The price is reasonable and it is easy to pay online every month. Customer service is very helpful when I've needed it and employees are friendly and informative. Affordable and satisfyingly great coverage for my vehicle as well as my husband and daughter's vehicle. Every time I have needed anything they have been there to help and give good advice on how to handle all situations involving my vehicle and my husband and daughter. But I would make it easier to add more adults to my policy and perhaps make it cheaper for my husband and daughter to be added to the same policy as well as their vehicles and other vehicles for which we would want to add in the future perhaps at other times.

They are easy to get a hold of. They have good rates to choose from and they have a variety of options. They have a good website to look up all information and answer most of your questions if not they have a number on the website as well. It was a good experience but I have had problems and they would never be able to fix or help. Customer service could be improved, every time I am on the phone with someone I am on hold for a very long time. They never can give me all the information I need and say I would have to call back at a later time. But I don't like that they go up really high when you add or you get a different vehicle. Their customer service is nice if you get the right person on the phone. Other than that they show interest and support but they don't always give you all the information they need. Their policy could be better but overall it has a good coverage option. I would still recommend them to people who ask.

Purchasing the insurance was fairly easy. It was pretty much all handled over the phone. It is a better price for all of the features it offers us. However, they are not personable at all. I am used to someone at least getting to know my name and repeating it back. This is like pushing cattle through. It's all business I guess. Also, they required proof that I did not cause the accident I was involved in. Even though I was rear-ended on the freeway and the other driver admitted to being at fault to me, to the police and to her insurance company too. I guess I should not expect much in regarding service when it was mostly done online and they made us go through hoops to prove the accident was not our fault.

My overall experience with Progressive has been fair. Their agents are very helpful and quick to process claims. However, they should have more agents that are fluent in the English language. The insurance is cheap but they could have less penalties for tickets, cheaper premiums for full coverage, and a better liability policy. But I am able to take my car to any shop and have repairs done. Also, when I purchased policy online, they provided immediate proof of insurance after that. I didn't have to worry and was able to drive legally safe.

After reading all the negative reviews I was expecting the worse! Omg was. I wrong. I bought my car from Hertz Cr sales in Mesquite TX. The experience with the General was great! My premium was $173 a month for full coverage. Now after 6 months I renewed my insurance with the General and my premium actually has gone down to $154 a month. Everyone has a different experience. Mine was great. The website is easy and online payments are also very easy.

I was not pleased and there was nothing specific that I liked about the policy. They overcharged for minuscule coverage and the minuscule coverage for an assigned amount of money is not the type of plan I prefer. This plan was not a right fit for my family and I am glad we switched to a better company. We only used this one because we needed insurance fast and didn’t shop around first. This company was a big mistake. I pay less now for more coverage through a different company. They also tried to charge when I had already paid my monthly charge. I would never recommend General Auto to anyone.

It was an easy online process to purchase the insurance. Everything was a quick fill in answers and they helped fill in blanks on driving history. Inexpensive, easy access on the website to make any and all changes to my policy. Policy was able to be customized and I was able to change my due date to work with my finances. However, I'm not able to dedicate where my car gets towed away to after an accident. I wish they would take home locations into account when it comes to towing locations. Also, payments take 3 or 4 days to show up on the website when checking for it.

The process of purchasing the insurance was confusing. I was needing full coverage and the quote was for simple insurance. Trying to understand and navigate the website was hard and took some patience. They need to offer assistance possibly online chat. But I liked the ease of getting the quote and policy online. It was a fast way to get immediate insurance. I was able to purchase the policy quick and print out proof of insurance. But cost of the insurance was high. They do not make the coverage easy to understand. They required a great deal more down than other companies.

The General Auto Insurance has lots of advantages and has state minimum which I wanted because I'm disabled and don't drive distance just to Doctors, hospitals, chemo appts and to pharmacy and to little stores for household needs. However, I don't like that I don't have roadside assistance since I'm disabled in case of an emergency. But that's the downfall with state minimum insurance and cheaper cost of insurance too. Overall General Auto Insurance do stick to their word. They don't change their prices. Actually after you been with them a while they said they will drop it cheaper.

It is extremely easy to get the insurance through The General because they simplify the process. From start to finish, it takes maybe ten minutes to complete the process, and that is extremely helpful to buyers that don't have the time to go to an agent in person and go through the whole process. With The General you answer a few questions and you're done. They are doing an amazing job with their services. It is easily accessible, easily affordable, and the overall process is easy. You do it from the comfort of your home.

Prices are low and I don't feel like they give me the run around... I would continue to use them on just their prices alone and they are always really nice and personable on the phone as well. But they send too much paperwork in the mail and they don't communicate with each other within the company as well as they should. I was receiving tons of paperwork saying my policy was cancelled due to non payment when I had actually called and changed my address because I had moved. The move to a different state changed my policy and they had not communicated within the company that the new policy negated the old one and that I was paid in full for the year. But I personally have gotten great service from The General.

I really like The General Auto Insurance and I am overall satisfied with their coverage and their service. This company processed my new policy quickly and I have had a positive experience. They have excellent customer service. There are a lot of very good features but I like having the feature of paying my insurance bill monthly online and that it is hassle free.

Getting the insurance was fairly easy and getting a quote wasn't hard either. I like the easy online pay and get everything instantly. Download and print all your insurance cards and monthly bills as well... Good customer support as they seem to work with people on things pretty great. But although they were the cheapest they're still extremely hard on a person's wallet. Their website also tends to crash almost every other day which gets very annoying. I also dislike its layout. And they will take money out before your due date causing overdraft fees. They need more discounts and a easier pay schedule and down payment as well. Also needs more insurance coverage for owners with classic cars. Such as they need full coverage for them.

They were able to give me the lowest rate. I only have liability coverage and other companies wanted to charge me twice as much for the exact same coverage. It was easy to start the policy. I did it online. They insisted I provide a copy of an accident report proving I was not at fault and they kept sending me emails and letters even though I sent it multiple times. They finally got it corrected though. However, they start "threatening" to cancel your policy two weeks before payment is due for "non-payment". They have told me it's just a reminder notice but I do not like the wording implying that I haven't paid when the bill isn't even due yet.

My policy is easy to pay with no hassle of having to call it in each month. Also, they give many great discounts varying from being married to have a vehicle with an alarm. Purchasing the auto insurance was an easy process, however I dislike that when starting up with the company they do not mention about additional costs you may encounter. The insurance can improve by lowering the cost for making a change to the policy, such as adding an extra driving or removing or adding a vehicle to the policy.

Good customer service and very helpful with questions. However, can be a pain to get a human on the phone. Recording is slow, and after that it is very difficult to get a real person on the line. But once you get a real person on the line, buying a policy is easy and stress-free. Inexpensive, not quick to "punish" me for being late on a payment and helpful when I need it. I'm just hoping I will never have to use it and see how good their response is.

My overall experience purchasing my policy was good. They went through everything with me and explained it all. They are very nice and helpful. They will answer all your questions and help you decide what policy to get. They give me full coverage at a good price. But they could be a little faster on getting your car fixed. They should also take more time in helping you find a place to get your car fixed.

I like The General and I’m very satisfy with the company. The General has cheap yet great customer services. They treat their consumer great. Great outcome when it comes to auto insurance. But, they should cover all damages at the same low prices. That aside, The General is my best experience with auto insurance. hank you for my services and I look forward to being with this company forever. Keep up the good work. I would give good references to my family and friends about them.

These people should be out of business. Their insurance practices are unacceptable, and their claims Adjusters are rude and do not take the time to hear you out. Their only concern is to shut you down and save their company money. I hope I never have to deal with this company again and for anyone out there reading this run the other way if you plan on doing any business with this company. I guarantee you they have none of your interests at heart.

Signing up with The General was easy and fast. The agent was very nice to talk to. She knew the policies well and was very helpful with the entire process. In addition to great customer service, they also have great deals especially for veterans. They have flexible packages to choose from with a variety of payments! I love how we can pick and choose what we want in our package. We've had great experience and we love using them! I just wish that they had a longer grace period and easier payment options, especially if we're struggling financially like from a loss of a job. Having a local office would be nice, too.

I was able to easily get the policy online, on my own time without having to worry about "business hours". Most insurance companies have the online option, but when I shopped around I found the General to be the most convenient. I can also manage my policy easily and they have great prices as well. However, it can be time consuming, trying to reach a live person on the phone. When I did get through, I felt like I was inconveniencing them. The customer service agent who answered acted like they were in a hurry to get me off the phone. Customer service is very important to me. But my overall experience has been a good one, and I would absolutely recommend The General, in spite of the cranky agent.

These people should be put completely out of business!!! I paid my insurance policy of $114.00 on April 3rd... Received another "Random" Hidden Fee charge bill to be paid on April 20th... In the amount of $80.00??? Wtf? So I pay it. Now, it's April 24th, And Guess What??? Received a email just now saying my bill of $116.00 is now due!!! They are a loser piece of ** Scamming Low Life ** Company. Run ??? in the Other Direction as fast as you can... Don't do it... You will Regret It!!! I'm dropping them as of NOW.

It was very easy to get a quote on the type of insurance I was looking for and when it came to purchasing the insurance I was able to talk to someone very nice and knowledgeable that could help me. If I have a question about my policy they are answer it the best they can. If I need information about my policy I was helped the best they could. I really like the website for the insurance company, it is easy to navigate and search all your needs and if you have questions you can find answers to the most common questions most people have. I also like the fact that I am able to make my payments, make a claim and view my policy online and if I want to make changes then I can. However, they can find a way to offer better coverage at a better price. Also offer coverage at cheaper rates, Less wait time on hold and find way for people to understand what every part of insurance coverage means in more detail.

My overall experience has been good. They have worked with me and helped get my payments down low because, I have a lot of points, on my license. As a young driver I can pay every 3 months and I like that I am able to get my license unsuspended. However I totaled a car using them and they didn’t cover anything but I had full coverage and rental car. And I wasn’t able to get a rental because my age but they give me the ability to have my license again with a sr22. The General Auto Insurance was good that they will insure me when others won't.

It's very affordable and I love how easy it is to adjust the policy or add a car or person. Paying is also a joy, fast and easy online. I love the digital insurance card I have on my phone or can pull up anywhere. Makes it hard to forget proof of insurance. However, I'd make the web page pop more because it seem rather dull. I'd also make it a tiny bit easier to reset a forgotten password and work some kinks out of the text notices on bills. I don't like that I sometimes don't get them until I have lapsed. Overall it was pretty simple to go online, get a quote with my cars and personal record taken into factor. Me and my husband are on the same policy.

Impossible to interact with. Stupid incompetent people. They overcharge and underperform. I finally terminated them after I made an effort to look for a different provider. Found one with higher coverage and 30% savings.

Purchasing my insurance online was very fast. Insurance cards were ready to be printed out within 24 hours and then in my mail within a week. All in all, they are very fast, easy to apply and reasonably priced. They have great customer service. They don’t ask the same questions over and over by changing a couple words. which other companies do to see if possible customers are lying. However, I don’t like the fact that I sign up for payment to be taken out automatically and to have all response sent through email, to save on paper, but instead I get it in email and in the mail.

Purchasing was easy but I am not sure I have correct policy for the vehicles I have. I enjoyed being able to go online and take care of it all. I like that I can pay online. Also, I like the price and that they cover my husband, myself and my son all at a decent rate. If I need to call them I can and I get the answers I need. But sometimes it is hard to understand exactly what policy I have to have and I have heard it takes a long time for them to pay out if there is an accident.

With The General Auto Insurance, I'm able to pick what I need to cover my car, keep the cost within my budget so that I do not overspend and I'm able to keep money in my pocket for other things. I'm aware they have a website but I found that it was difficult for me to get my insurance policy right with this option. Their website is not user-friendly at all to my liking so I had to call the company and tell them what I needed to get my policy right. I think they need to redo their website to make it easier for people to make their choice and pick the right coverage for themselves. I was very satisfied with the service once I called them to set up my policy and the help that the gentleman who took care of me did.

The General Auto Insurance is cost efficient and fits into my budget. Also the grace period is generous when my payments are late. They also have great customer service. They have one of the only automated systems that dont piss me off. I'm satisfied but concerned there are better options. They're not the best coverage out there and the reviews aren't the best. I feel I may be missing out on a better deal. But fortunately I haven't had to make any claims yet. I hope if I do in the future, I want to feel secure that I'll be covered.

Purchasing the insurance was not bad. But other times were. Like when I called in to get a quote because my son thought he was going to move back into my home and wanted to be added to my insurance, The General Auto Insurance took it upon themselves to say that he did move into my house and because I didn't sign papers and send them in with his information they cancelled my insurance. Since when does someone say a quote and thinking about moving in confirmation that I want the insurance and he did move in?

I really enjoy using the General insurance. I have been with them a long time and wouldn't think of switching at this time unless something very different came about. It covers all my needs. It's also cost-effective and allows me online access to my insurance card very easily. However, I do wish for something new that would set insurances apart since they all seem to have very basic needs and I find them to be less competitive when it comes to renewals. Also I do wish that there would be a better website for claims for roadside assistance because I do have the coverage but it's so poor that I also have AAA and wait time on claims and using roadside assistance especially during a holiday.

First off I watched the commercials that came on TV and I was very drawn to them. When I started out I did a low payment and within two weeks they added additional charges to my account, and the following 2 weeks after that before I could even get a hold month in my premiums went up so at that time during the second month I wanted to cancel it.

But to sign up with The General Auto Insurance and get started was a fairly easy process. I had just got my license back and was getting liability insurance with an SR22 bond and they provided me with what I needed.

Overall experience was good and quick. They are easy to work with and to contact if needed. I know they are there if needed to help make a claim any time of day. They are friendly people. However I would have them give people on disability a discount and have a program they can earn discounts to help in the cost if they are on a fixed income. It would help those in need of insurance.

The price and their customer service is really good and they are always courteous and attentive when answering your questions. I am totally and completely satisfied overall and have no regrets in purchasing a policy with General. Their customer service representative was really helpful and answered all of the questions that I needed answered.

Purchasing a policy was very simple at The GENERAL. I just went on online at their website, punched in my info and a matter of mins I had a quote and a policy. It was that simple and even though I had an accident they still gave me a fair and low price . The only feature I like about The General is the affordability and their willingness to give a policy to those who otherwise wouldn't be able to get. Customer service is bad and the people are not too friendly. they have taken money out of my account without telling me. My account was almost overdrawn from them taken the total price of the policy instead of the monthly payment I signed up for.

The General Auto Insurance was the cheapest we could find for our age and for around our area. All insurance companies are too high for anybody young. Even single young people have a really hard time around here getting liability. Which causes if they get pulled over to go to jail. Then that's more fines and more money when they couldn't afford the insurance in the first place. I was happy with the way we could do the application all on the phone and then they mailed and emailed our cards. However they shut our insurance off later because we didn't sign no papers? Doing it on the phone I don't see how we could have signed any papers.

I can always access The General Auto Insurance online. I received my quote online and have the ability to buy and pay online. I was able to print my policy card right after purchase. And I can easily get a representative on the phone if I need immediate assistance. When I had questions, I was able to start a live chat or request a call back from a representative or just dial in. But I would like to change accident forgiveness. Drivers should not have to pay higher premiums because of incidents that occurred 5 years or more. This would make insurance rates more competitive without all of the penalties or higher premiums.

The process of getting insurance from The General was relatively easy! You have lots of different policies to choose from and choices as to what your deductible will be. Plus, they offer great prices. Filling out an application to get insurance is easy and it all can be done online. They ask a bunch of questions which you must answer. Once you answer all and submit them back, your driving history is checked and if all pans out, someone will contact you about an actual policy. And although the company isn't as personable and you don't ever see who you are dealing with, you can take care of most issues on the internet and they are very fast at taking care of claims!

The General Auto Insurance was cheap when we first got them. Prices was pretty good and always well known for their commercial and I come from a military family so it made me ever more excited about the commercial. It was a great mascot for their company... Only changed because we found something a tad cheaper. Other than that, it was a great experience.

I'll be brief and to the point. I provided this company with my information multiple times, which you would think would ensure accuracy. This was not the case here. My sister and mother were supposed to be included in my policy, but they were never added, only their vehicles were included. When I provided their information for the third time since the initial call, the following month my premium had increased by $200. When I called to ask for an explanation on the increase, I was informed they had never actually been added to the policy, meaning they were paying part of the bill for months, but were never actually covered under the policy; and we had no idea because we thought providing their names, birth dates and license numbers meant they were added to the policy from the start. Silly us!

The General Auto Insurance have a habit of taking people's money and not fairly giving it back. My husband and I was going to buy a car. We got insurance from The General. The next day we had to return the car, because they couldn't get it financed. I requested my money back. They gave me 72.00 out of 230. Saying they needed a letter from dealership.

This company is a joke. I would not give them half a star let alone one full star but in order to review I had to. To make a long story short, I paid my insurance on time every month and when I needed them most I was SOL. I had a collision, made a claim and was then denied because Mike Conley Appraisals did not do a proper inspection of my vehicle. Called several times just to be ignored and sent to voicemail. My advice: Run as fast as you can AWAY from this insurance company.

My partner's car was parked in valet in my apartment building and a staff Member who was off work backed into my parked car... He was insured by General Auto. To fix my car door I was quoted by their body shop $10K... They refused to pay that much and the argument with body shop has gone on for 2 months! That’s me without a car for 2 months... They even argued about who was liable. This is a shady dodgy insurance company with crap policies. The building management won’t take responsibility because the guy was off work on his way home... It’s been a nightmare! The General insurance have sent very confusing letters, saying they won’t pay anything, they don’t accept liability, so they’ll pay $1,500 and we have to find the rest. It’s completely insane.

Reading the reviews on here I am shocked. I expected a horrible experience after my truck was t-boned, and finding this site, however I didn't. Reporting the claim was easy, my claims rep was fast and efficient in getting everything taken care of. My car loan was paid off and I was paid the difference all before we even found that the other driver didn't have coverage. So I was reimbursed my deductible rather quickly. So far the uninsured motorist claim I have in for medical bills is going ok. I didn't expect it to be fast, but it is moving along. I've experienced nothing but great customer service each time I call in. What I hate the most would be the hold times. Other than that, they are affordable and so far to me have been a good service. I would recommend.

I've been there for 4 months now and I have never dealt with so many issues. The phone number on my agents email was wrong, they don't contact you when important account changes happen (unless you count paper mail which is slow and annoying to deal with). The people on the phones are alright at best and I've had nothing but issues trying to resolve simple things like annual mileage, the reply time on the email side is...well I'm at 10 days right now, then it took me a while to find a contact number (after I called the number on the email signature it took me to some other company where the lady explained that "this happens all the time because they give the wrong numbers out").

Was rear ended by out of state driver with The GENERAL. Driver was on phone, seen in rear view mirror. He wanted to just bump and go. I requested his card and exchange of info. I contacted his company and generated a claim. Someone from company came out to look at damage. I tried to get car win with rental and have been pushed around because this happened out of state. All I want is to fix car not the added aggravation of a crappy insurance company. I called my lawyer. Tired of being rear ended by old men on their cell phones.

Customer Service is horrible. The moment you start questioning anything that they do, they get extremely rude, and hateful. I asked to speak to supervisor, then got a half ** explanation from the supervisor, all while this supervisor is being extremely rude. I asked to speak to her boss, she refused to transfer me. I told her she was extremely rude, and her customer service was horrible, she said she didn't care, and still would not transfer me to her boss. The whole reason for the call was that I paid a bill, website account said I was current, 2 weeks later get a letter in the mail saying that I have until the 20th to pay almost $400 or my policy would be canceled. No one in their call center was helpful at all, and like I said the supervisor and the rep were extremely rude, and constantly tried to talk over you.

This company is a RIPOFF... I set up a policy that closed 2 weeks later. I was told my downpayment only insured me for a couple of days and then I still owed for that month. The girl talked so fast I barely got a word in edgewise... And her explanation made no sense at all. You could tell she was scripted to basically go in circles with the customer: and had no confidence in what she was saying herself.

This has been the worst customer experience of our lives. Bob was supposed to handle our total loss claim from back in Dec. Said it'll take 2-4 wks and not to worry about the next car payment because it would be handled by then. He lied flat out and proceeded to drag this out for 4 long months. On top of that I tried to report him to a supervisor for his bungling of this and all the supervisor did was defend him and try to spin it like somehow we were in the wrong. Now I've had to make 3 payments on a car that was totaled in Dec and I have a family to provide for so I can't afford to keep paying for his lazy screw-up. Along with everything else he won't call the lien holder and work with them, tells me he can't get in touch, and I have to do his work for him. This is so beyond lazy and incompetent that my mind is blown that he still has a job. If I performed this poorly at work I'd be let go instantly.

I opened my policy about 6 months ago and was told roadside assistance was included in my policy. Well, last night I was stranded on the side of the freeway with a flat tire. After an hour and a half of being on hold, I was told by their roadside assistance company that I am not covered. When I called today, they told me that they do not even offer roadside assistance in California. Ha, liars, I was told that roadside was included. I pay 200.00 dollars a month and can't even get a tow. ** company with horrible customer service and they lie about your coverage to get you started on a policy. I have been driving for 25 years and have never not had roadside insurance... THEY SUCK. GO ANYWHERE BUT HERE.

This insurance is the biggest ** ripoff and the worst customer service. Had them for over a year and my insurance went up, asked why all they could tell me was that’s the new quote. Got in a car accident and these dumbasses don’t want to pay for my car!!! Lawsuit is in order as we speak!!!! DON'T INSURE WITH THESE JANKY ** PEOPLE!!!

Their pricing is ridiculous! No matter how desperate you are, look around. I found even better insurance for almost half the price The General was charging me through an insurance agent. I have full coverage for my brand new car at almost HALF the price.

We have had The General for 4+ years. Prices just kept going up. We just switched to Progressive and our rate dropped $140 a month! When I just called to cancel, they had the nerve to charge a cancellation fee and wouldn’t credit back any of this month's payment. We have never even filed a claimed with them. They have received over $12k from us since using them. What a TERRIBLE experience. Never ever again!

I have only had insurance thru The General for a year. I have 2 cars insured with them and my original quote was $97 a month for both which I paid for the year. When it came time to renew, I, all of a sudden, went from $97 a month to $131 with no explanation. No accidents, no tickets and still a rate increase of over 30 dollars. When I contacted them to find out why the increase, they were rude, gave no explanation that made any sense. Twice I called and twice the same rudeness and lack of reasonable reason for such an increase. I will find another carrier and would not recommend The General to anyone, period.

Worst insurance experience ever. Thankfully it only lasted 6 months. Let's face it, you don't contact your auto insurer too often, BUT when you do you expect prompt, courteous, and competent service and 24/7 help.

I was a customer of The General. I Canceled my policy on Dec 14, 2017. They mailed me a check that they canceled before I had even received it. I call back. They issue me another check telling me they canceled the check because I had changed my address. I get the second check in the mail and try to cash it. They had also canceled the second check as well. Here it is the end of Jan.2018 and I still have not gotten my money back. Now they are telling me that they have to make sure that the second check they sent me has not been cashed. It's a bunch of **. They were probably upset that I had canceled my policy. I will never again do business with them. In two more weeks it will be 2 months that I have been trying to get my money back.

The General representative I spoke with was so eager that she spoke so fast that I could barely grasp or understand what she was talking about. If a person is applying for coverage for the 1st time it's like seeing another language. I'd suggest the representative speak clearly & slowly. Taking time to give an explanation in layman terms other than just categories percentages and monetary values. Just speak English.

The first problem The quote was very high. I have a clean driver record. Then they went up on the already High rate I am already paying when I cancel their ass then they told me I have to a 10% fee for a 45 day premium on the 6 month amount that comes up to $291.00. This is something they don’t tell you it in small print. And I never filed any claim with them. I don’t drive the car but; times out of a month all this was told to them when I picked up their insurance.

I have The General Auto Insurance as of current and back in November I hit a deer. So I make a claim and everything is good. Joe ** (the adjuster) calls me back and they send a check for 3 thousand something dollars which is two thousand cheaper than the car shop's quote. I get a call from the car shop telling me my quote had used parts on it which they do not make for my car. I have a Cadillac CTS-V. So no problem. He calls them and I call them. Joe ** didn’t call him back for two weeks and when he tried to get ahold of his supervisor he was told it’s not in his hands. So this repairman had been fighting with them for two weeks to get my car fixed.

This insurance is overpriced. I found another policy for half of what The General charged me. I canceled my plan within the first 5 days of having it. I was hit with so many fees I basically paid them for NOTHING! Don't waste your time or money.

My current experience with this terrible insurance company is exactly like Donnette of Chetek, WI and so many others I've read about. My husband's parked vehicle was hit and run by an insured of The General. The insured's car (driven by his girlfriend and followed by him in another car) was totalled and he left it. He lied to the police and even stalked my husband. Police discovered that he had this insurance. We filed the claim gave all info to Jillian the adjustor who until she stopped returning calls was pleasant.

They steal your money then send a bill to collections claiming you owe them. In reality they owe you 177 dollars. They never refunded then say you owe them 124. Crooked company should be investigated for fraud.

I was with them for roughly 1 year 8 months with a two car policy, the rates are low which was attractive to me at the time. I have gone through two claims, one of which they refused to cover damages that were caused by the accident on the wheel bearing and caliper. After months and eventually over a year of stress over the issues my car was having I had to pay over $2000 in repairs because the company that repaired the car only did the body work and failed to do their job to check on the work that was needed. I had to replace my rotors 7 times in 4 months since the wheel hub and bearing were damaged from the accident and the caliper was hanging which they also did not fix. I called and emailed my adjuster consistently for months with no regard or responses. I had to pay $2000 in repairs myself.

I recently discovered that every year I have been paying almost 200.00 more a year than the amount of my policy, this is unlawful, I have a clean driving record and yet paying over 1500 a year. If anyone else is finding this should report it immediately.

Had fender bender, gave my insurance info to the other driver, cannot get any payment from these jerks, claim submitted in August and now it is December. With lie after lie to blow us off and waste time hoping we will forget it and get tired of calling! Sorry ** company!!!

On October 1, 2017 I was heading to Stony Point NC to go horseback riding which I do most weekends. It is about an hour and 20 minutes from my home and it was approx. 8:30 am. The highway is 4 lanes and I was in one of the left lanes and put on my directional to move into the far left lane because I had 30 plus miles before my exit. There was a man driving a 2003 burgundy Chevy Tahoe about 3 car lengths back giving me more than enough room to move over. My directional must have aggravated him because he FLOORED it to prevent me from moving over. I had just begun to move over when he ran into the back of my 2015 Sorento at probably 80 mph knocking me forward and as I move immediately back into the other lane then over to the breakdown lane on the right side of the highway.

The General Insurance company charge me insurance for vehicle that was never owned by me while driving my car which was uninsured. Now refuse to refund back money or work anything out with me. The General Insurance company refuse to accept fault.

The lady that I talk to is great and she does a great job. The employee Ann is simply a very nice, helpful person. She knows all the answers to any question that I have ever asked. She always returns my calls timely, always cheerful. She is an asset to The General.

It's inconvenient that there are no stores in town that I could make a payment at. I no longer am able to talk to someone face to face and when I get online I always have Some Kind of difficulty so I just call. Every person I have had to talk to has been pleasant. Thank you Lord that I have had a major claim and it was quick and easy since the other party never contacted them.

0 stars! My wife was rear-ended by their insured [injured with a severe concussion, back and neck strain, as well as rib pain and asthma attacks] [car was totaled as well] and was first told that they did have insurance and that they would get back to me. Days later, after being hung up on and put on hold for an hour at a time, I finally was able to speak with Pamela [the so-called supervisor] who was supposed to be of help to me. She informed me that they were checking to see if their insured had made the last payment, which was already a different response than what I had received when I called the first time. Now, today, after speaking with Xavier my wife and I RECEIVE letters in the mail stating that the claim was dropped due to the fact that their insured was essentially missing a payment.

The General is a ripoff. I'm paying for full coverage but my coverage plan doesn't cover roadside assistance, towing and labor, or rental reimbursement and the stuff it does cover isn't really covering nothing. What is a $1000 going to do in a collision. Basically I have liability instead of full coverage. The full coverage is a total waste with The General.

Worst company ever. I had two teen daughters and our insurance through State Farm was going up to 790 a month. We started looking around and found The General at 268 a month so we switched. Worst decision ever!!! Hidden fees, staff that don't know what they are talking about and other stuff. They charge a 12 dollar monthly fee to bill you, not verbally disclosed at the beginning. 144 dollars a year to send a bill. They tell you they can't refund money after the bill has been sent out and they tell you that they can only talk to the primary on the insurance. The telephone representatives are nice but not very knowledgeable.

They will lie for years. When it's time to pay up on a claim and swear it's someone else's fault. The adjuster was a weasel for real, has no respect, big liar and does not do her job. Been waiting since August of 2016.

Apparently, the State of California doesn't require Uninsured Motorist insurance to pay when the situation is a hit and run. I was rear-ended the other day and the other driver just kept on going. I was never able to get a license number or any information on the vehicle or the driver, so The General thinks it's okay NOT to pay for the damage to my rear bumper, and the State of California Department of Insurance seems to back them up in this. California law doesn't require them to pay for hit-and-run property damage.

My wife was hit by some idiot playing on his phone (he admitted it was his fault to the police). Unfortunately for us, he had "The General Auto Insurance." My guess is that it stands for "Generally the worst auto insurance you can get," but maybe it means "You are generally insane if you even consider these jokers to be a legitimate company." Two weeks later and we are still fighting with them to pay for a rental car while her undrivable car is in the shop. On top of this, they told her that the body shop must have her repairs done in three days... are you kidding? Body shops working on one car at a time can barely get something done in five days.

Our truck was hit and run by a young girl who had The General Auto Insurance. We had witnesses and we called the police right away and they took pictures and made the report. I was told repeatedly that the insured was not cooperating and not returning calls so I made sure that I called the insured and she also had just talked to "Adam" the person holding our claim and she said that he told her that I was being uncooperative. "Adam" lied to both of us! I submitted the estimate 3 days after our truck was hit ($2500.00 the cheapest out of 3) and that was over 2 months ago. Today I received a call from "Adam" and he said that he was mailing out a check for $900.00 so I can get our truck fixed. I told him the estimate was for $2500 and he told me that is not the way things work with the General.

I have had this company for 2 years mainly because I was on Workers Comp and never knew when my checks would get paid. I recently moved from Vermont to NH. I paid my policy payment not realizing that they couldn’t just swap states two days before I moved. NH doesn’t require insurance but I’m responsible and wanted liability. Well they told me NH had all these requirements and they had to cancel my VT Insurance to issue a NH. They only allowed me a refund of $60 dollars from my $110 payment which they were to apply towards a my new policy plus I had to pay $13.98 to complete the payment. So I did.

As of September 01, 2017, I had sold my vehicle, it was insured by The General and as of July 2017, I had renewed my policy for a whole fiscal year for $759.75 - Liability. But when I had contacted the insurance co. they had informed me in order to receive a refund, they needed a copy of bill of sale with signature's and to fax to their office, which they gave me the fax #, which in two instances had been incorrect, this began to upset me and when I finally sent copy to correct fax, the date was Sept. 22, 2017.

The refund policies of this company are horrendous. Never will I ever use them again. I paid my monthly premium and used on 10 days worth, I cancelled because I got much better rates with Progressive... And they said, "the remaining $67 was applied to fees," etc... Screw that... I WILL CONTINUE TO FILE COMPLAINTS UNTIL THEY REFUND MY MONEY.

I had General for 2 years. I'll start with "my mistake" on being less than a week late on 2 payments in a row through the span of my business with them. Unfortunate, but understandable reasoning. I am someone who needs paper billing in order to stay on top of things. During a move, I had updated my information with them online. I'm always very tedious when it comes to my billing so I'd be shocked to find out that I went out of my way to select e-billing when I'm always careful to be sure it's mail... But whatever. So after the second bill to my new address was never sent, I called them (nightmare) to verify they will start to mail my bills again. Good as gravy... Nope. They jacked up my rate 2 months later. I called and they said it was because I was previously late on those two bills. Zero incidents, accidents or claims of any kind. But okay, I was 24 so like everything else, I bit the bullet.

Five years ago I was somewhat forced into allowing this company to insure me because I had to carry an SR-22 for a year. So I did. Five years later and no accidents, ticket or problems, I notice that my rates continue to increase annually, so I switch. They send me a bill after switching, and then send it straight to collections. Totally garbage company.

I got car insurance with The General in June 2017. In August 2017 my car was stolen in another city. I called, put in my claim and I spoke with my adjuster one time and was not able to reach her until 4 days later? During that time I had other adjusters helping me. When I finally talked to my adjuster she told me an investigator would be in touch with me to come out and talk with me. So the investigator came out two days later to my home and treated me like a criminal. On the first 48 she kept proceeding to tell me she retired from the police station in the area my car was stolen 15 years ago?? Prior to her coming to my home I was getting a lot of mail from The General that has very big bold letters about fraud and the letter was only a one sentenced letter but the bold fraud print was a few sentences.

Everyone should stay away from this company. They are the worse you can deal with. Customer service is non existent and if you sell your vehicle and want a refund they refuse to refund your money and refuse to talk to you. The company should be put in liquidation.

This company is an absolute rip off. My car was a total loss in an accident and they are giving the run around because they don't want to cover. They don't even want to provide me with a rental even though I was paying for it on my policy. Stay away, I'm telling you. Do not use them, all they want is your premiums, nothing else.

2 years ago my local independently owned Insurance Company merged with The General. My local company had always been great and I like to think of myself as loyal so I stuck with them. Big Mistake. I pay my bill by phone every month. I called to pay my $113 bill on the same day every month and the automated voice said I owed 489. I had never missed or been late for a payment. So I call and they had added my 15 yr/old who just get her learner's permit without my consent. So I explained my daughter has her own car and is insured under her father's insurance. She does not drive my vehicle at all. Never.

Absolutely the WORST insurance company I have ever had in 30 years. All of these reviews are dead on right! Even the IRS gives you a grace period, not the General!! Lowest rates? HAH! The HIGHEST RATES EVER. For nothing. Customer service has to be from a rent a drunk temp service. They are IDIOTS. Cannot wait for them to beat it and be out of business. Shaq must be a total idiot too. People should harass this moron in public until he QUITS being their spokesperson! I have a 20-year-old car with a PERFECT SAFE DRIVER driving record, and for BASIC coverage my insurance is 170 bucks a month!! They send you these idiotic emails all during the month WEEKS before your payment is due saying you owe this NOW. They treat you like you are a criminal. THE GENERAL INSURANCE IS THE WORST COMPANY IN THE WORLD! PERIOD!

Every month when calling the automatic line, it glitches. You will spend hours of frustration dealing with it. Customer service is rude, and insurance is subpar at best. Finally got rid of them and upgraded to a better insurance. If you choose this company, get ready to deal with a whole lot of nothing for an insurance that gives you nothing. There is NO customer loyalty.

They were very helpful and the prices weren't that bad but a little high for my taste though. Very friendly and courteous. Would definitely recommend them for anyone to try.

They added my brother to my policy without my consent. Colorado State auto insurance regulations state they can't do so. They rejected my refusal of consent letter after taking my payment. They say they added him because he lived with me. He never lived with me. He overnighted on Thursday night to get to school Friday morning. He had been overnighting since early December which is when he wrecked his car. Classes also ended in late December.

This company is the worst I have ever dealt with. As soon as my son received his drivers license they send me a bill for 500. Mind you I paid the insurance up for 6 months, I never authorized them to add him in because he was not driving at the time, then on top of that she gonna add. This company is not a standard insurance company. Well why take people money if you gonna be the one making decisions on other people account. They will never receive a dime from me ever again and will make sure I tell everyone I know not to use those scammers. You are a complete Joke! I hope you go out of business???

I was with The General for a year. At the end of the year, they automatically renewed my policy and took their money, $151.61. Two days later, they tell me that my policy has gone up by $20/month due to claims that they've had to pay in my area. I didn't want to pay more so I canceled my policy. Long story short, they covered me for two days, but refused to refund my $151 for the month. I live on social security and they screwed me out of $151. When I canceled, the lady was rude and couldn't have cared less. I'm with Liberty Mutual now and I have much better coverage.

The commercial shown here in Hawaii and the information shown in reality is not as simple. It is advertised you can get insurance as little as 20 down and you can get your insurance card same day. It's misleading in a sense because you cannot only pay 20 and get proof of insurance. It'll cost more than twenty dollars down and a printer is necessary.

We was pushed from one person to another & never felt we was treated fairly. The customer service was awful & didn't seem to care that our vehicle was stolen & wrecked. There was a police report & the person who stole it was under age, caught by the police & arrested. Because that person didn't have a valid license our claim was denied. General Auto customer service Reps need better training & they continuously denied us anything in writing about our denial of our claim. 20 or more calls were made & our calls were transferred to others. This went on for a year with no help from the company. When your car is stolen by someone, you have no control over age, gender, or if they have a valid license. It cost us & we learn not to do business with them again. The claim was never settled & we changed insurance companies.

Just want to throw this out there; If you are looking for auto insurance don't waste your time on The General. My insurance was about to expire so I contacted TG. Unfortunately I should have read the reviews. I contacted and paid the premiums for 6 months TG on 05/03/ 2017 for a start date of 05/04/2017. I contacted my bank and was given a partial refund and then a couple weeks later an additional refund. Now I am receiving a bill for the the full amount. How does a company refund you money and then bill you for a cancelled policy?

The General is BY FAR the WORST insurance company I have ever experienced in my life. On May 1st 2017, I was hit by a tractor trailer who fled the scene. I had PHOTOS of the vehicle, their license plate number and the name of the company who hit me but The General was convinced I had fabricated the claim and I am still mirrorless on my driver's side, while they "investigate" me for "fraud". I was asked multiple inappropriate questions by the company such as "why do you have two vehicles", "why is your truck so big" and was then told that while they investigate, I should drive my other car because "you have two. Drive your other"...

I was a customer of the General for many years. When my new yearly policy came into effect this year my insurance bill went up $30.00 a month. I called to find out why, as I have NEVER filed a claim. I was told that the "statistics" in my area formed the new insurance rate. I told them I was going to shop for a new insurance company and they said "okay". When my husband called to cancel the policy after we switched to a new company they didn't even care. I guess the General wants to get rid of customers that pay their bills and never file a claim. There is a lot more out there to choose from, DON'T CHOOSE THE GENERAL.

On the 21st I could not pay my bill because the account was locked. The 22nd I called and paid my bill. The lady said I needed information. I sent the information in on the 22nd. She took my payment on the 22nd. Three days later my policy was canceled. That I didn't know for 16 days that I had no insurance. I called four days ago. Three people stated that I had no insurance. Even the general app said I had no insurance. The gentleman today said they corrected it. Four days later and they're still charging me for the 16 days that I did not have insurance. So they did a cover up just so they would get paid.

I had purchased the insurance and literally a half hour later was in a fender bender. The General wouldn't cover it claiming my policy wasn't in effect yet even though I paid via debit card and they took the funds immediately and sent me a confirmation I had insurance. So I paid out of pocket for the accident. Then the license branch sends me a letter about needing proof of insurance or my license would be suspended. So I ask The General to send this proof and they do. Now if you denied my claim saying I don't have coverage at the time of accident how can you turn around and tell the license branch I did???

I was rear ended by a customer of the General Ins Co. My car was totaled and they wasted no time getting my car and the title but 1 month later I still have Not received my settlement check. The General paid me for 8 days of a rental car. The adjustor stated they only have to provide a rental up to the time I accept their settlement offer. So I have had no vehicle, no check to get another vehicle for A month now and no rental car!!! So if you want to purchase poor quality ins and really screw the person you hit if you Cause an accident then purchase the general ins. Next time I will go through my amazing ins co and then let them deal with that crappy ins co. I'm planning on filing a personal injury claim as I was injured in the accident but I may need to retain a lawyer for that!!!

My mom's car was hit and they sent an adjuster out who told her they would give her one hundred dollars to fix her bumper. I pay over 7000 a year for 3 cars and she only got 100 to fix a bumper that will eventually fall off. I am cancelling this account and found another company half the cost for premium coverage. This company steals DON'T GET THE GENERAL. THEY WILL RIP YOU OFF!!!!

My 17 year old daughter purchased a car. I went with General Insurance because at the time they offered me the cheapest rate. Three months into having the policy I added comp and collision to my vehicle. I was told to email pictures of the vehicle to prove no existing damage. I did that. Later that day my vehicle was in an accident. Now the general is investigating me. This happened on 4/19/17. As of today 5/6/17 they are still investigating me, questioning the pictures I emailed them, wanting receipts from merchandise that I added to my car, wanting to know why I had a college parking decal in my window when the picture was taken but not when the adjuster came out to look at my car.

I signed up for auto insurance. When my next payment was due they sent me a cancellation notice instead of a statement. This went on for about 5 months. I kept emailing them and received no response. After the January payment the cancellation notice was increased by 25 dollars, with no explanation. When I tried to call I received a message to call during business hours. No phone number or office hour timeline was provided. I sent them an email advising, They were canceled due to Billing practices. I went with another company. I responded to numerous email requests to reinstate my policy, my response advised I was not a customer any longer. They sent me a bill for 38 dollars with a letter threatening to report me to credit reporting agencies.

I quoted car insurance for my 21 year old son. He has to have full coverage since he finances 800 monthly. They say because he is 21, because of where he lives. How can a 21 year old afford 800 a month car insurance.

Every month I get my bill it says it's due on the 8th of the month. I paid it on the 8th. I just talked to them because they added a $15 late fee. Apparently it's due no later than 1:00am on the 8th. But the bill doesn't say that. I'm a Senior Citizen and on a limited income. They refused to take the $15 off because they said they done it once before. It makes me wonder how many other people have had to pay late fees because they don't put the actual date on their bills.

I have never seen a company pass the buck as much as The General. They never explained the process of how this is done. They have a third party settlement company that they use- IAAI and their employees are contractors. It has been a nightmare because I keep getting referred back and forth between the two. I sent my notarized paperwork via USPS overnight and they received this on 04/12/17 and now IAAI has issues with the documentation. Meanwhile I am without a vehicle in Phoenix, AZ. It's hot and in the 90's now. Our public transportation is also terrible and only comes to my area once an hour.

Our vehicle and neighbors vehicle was hit while parked in front of our home by their client! They are refusing to paying and waiting us to submit to our personal car insurance!! They have extremely rude customer service and they have gone as far as lie to my neighbor stating we submitted our car insurance info in order for him to submit his information. I hope nobody ever gets into a serious accident with someone who has their coverage!!!

Rates with GEICO are outrageous here in GA. More money for less coverage. Shopped around though and ALL other insurers were even worse. I reckon it's due to driver "quality" here and the inclination to NOT have insurance. Out of curiosity, I filled out The General quote form. After finishing, I was immediately redirected to a State Farm website where I was, apparently, supposed to go through that whole process again. BS!

I am trying to get a rental car because their customer rear ended me. I have been on the phone three times and each time I have been on hold for over an hour and a half. This time it is over 1 hour and 50 minutes so far. Some of the sorriest customer service I have ever seen. First time the person was pleasant and I thought had helped me by getting things set up, wrong. The next person told me the reference number did not exist nor the customer's policy number. Just SORRY, SORRY, SORRY COMPANY!

I had a car wreck almost 2 weeks ago and I reported this wreck which was not my fault. I called the General while at the hospital. I also asked for rental insurance when I took out the policy. Now I was told to rent a car and they would reimburse me for it. And they didn't! And they have already taken my car because it was totaled. And was told I would receive a package overnight. Which has been almost 5 days now. And I've called daily to get updates and was told by the claim person that FedEx didn't run on the weekends but they do run on Saturdays. Talk to the same lady today. And was told it should come today well still NOTHING!!! THIS INSURANCE COMPANY IS A JOKE. They take your car and you are lefted sitting without anything. Don't do their customer right. YALL SUCK.

Our truck was parked in front of our house and when I was coming out the house to go to work I noticed a car in the back of our truck, the car had ran into to back of our truck. I immediately call the police and then I called The General which is our insurance provider. I was on my way to work when this happened so I missed the morning shift of my job and the general claims adjuster has not mention about a rental car nor mention about my missing pay.

I had the general insurance for a year. The first year I had no issues. By the end of the first year all of a sudden my rates increased from 197.00 to 264.00. I sent an email asking about the change and they replied back saying the rates in my area increased. I gave them the benefit of doubt understanding that could be possible. Well 2 months later and my rates increased yet again. This time to 312.00 a month. Now I am upset and wanting answers because now my insurance is more than my car payment and the rates keep changing without notification other than the amount being debited from my banking account. So I give them a call, same damn excuse, rates changed. I just canceled because it's just ridiculous to believe that rates would change that much and to be that high.

One month ago my wife's 2015 Cadillac was totaled by a General policy holder's truck after he fell asleep at the wheel which he didn't deny and was cited for. A Claims Supervisor Mr. ** stated that it would likely take a month to finish the investigation. Today he stated that he had no idea when it would finish. We asked if it would be 60 days... 90 days? His reply was "POSSIBLY"! My insurance co. is now going to pay out and go after the General for the car and my wife's injuries. No investigation is needed as he rear ended her car at 65mph. The Police Report says it all! This is a poorly performing company.

I obtained coverage with the General while in the process of purchasing my new vehicle. My original quote changed tremendously when I went to pay and check out, but as my phone was dying & I needed to get my daughter from school, I proceeded. Once home, I continue to search online for a much more affordable insurance, of which I found. Over $150 less for the down payment, and over $70 less every month. I IMMEDIATELY called The General to ask how to cancel. Spoke with a very nice gentleman who said if I can email him a picture of a letter requesting to cancel, he will upload it right away to have it processed, email back stating he received my email, and have my money refunded. I believe what he told me would happen, and obtained coverage from the new company.

I am very dissatisfied with The General car insurance. I only had insurance with them for 5 days. When I canceled they kept all of my a hundred and $64 for five days and didn't return anything. Said I was at a zero balance. I think it's unfair. I canceled because they don't even offer roadside assistance, their deductibles are sky-high. Their customer service is really bad. Very dissatisfied overall but not recommend to anyone to get The General. They're very high on their quotes and they are not willing to return your first month insurance when you only used 5 days out of your whole 30 days in a month. Very dissatisfied... I would rate it as 0 if I could.

I have repeatedly sent documentation supporting my very low annual mileage. The General refuses to acknowledge it and adjust the policy accordingly. The scandalous scum buckets increase it rather than lowering it. I have sent copies of repair receipts bearing the odometer reading. I have taken pictures of the odometer as well. The con artists also refuse to correct driver - vehicle assignment claiming that their computer system does that. Bottom lines is that The General creates whatever they want on your policy and refuse to correct it.

I bought my policy on 2/6/2017 through an independent agent who did not mention the 10% cancellation fee. In addition failed to inform me of rental during a collision. However, the worst was I was given a number to contact the general directly. 99% of the agents were either rude or lack valuable information. I called 15 times 1 hour and was never told of this cancellation fee. Another eye-opening situation is the independent agent, who told me both my credit cards declined and a checking account should be used.

Low cost? Best in customer service? These people are a pack of thieves. Flood of 2016 in south Louisiana and they jacked their rates to unbelievable amounts. Lawyers and judges all in bed together down here. My driving record is spotless not to mentioned I'm a professional driver. I log more miles in a month than the average driver does in a year. Because my job required me to work out of a satellite yard in Oklahoma for 30 days at a time then 2 weeks home they told me in a rude tone seek insurance elsewhere. Really? ** General. But here's the good news, I went with State Farm for half the monthly payment and general had to refund me $150.00!!! Again, ** general. Seek insurance elsewhere folks.

I went to pay my policy on the 20th of January 2017. The automated teller tells me my balance was $336 and some change. So I paid $336. Just to come to find out my family member paid $100 on the 16th of January and the money was processed on the 18th of January. So the balance should have said $236 and some change. I called them back reporting the mistake that was made on the same day I made the payment (01/20/2017). The customer service rep goes on to tell me that she sees the mistake and they will refund me my $100 back.

A driver hit my car that had the general insurance. The response took 3 weeks and they say that it's under investigation to see if the driver of the car was listed as a family driver of the car. They have a year to either pay or deny the claim. This is why they are so cheap. They try to not pay the claim with every means necessary and hope that you won't follow up and just go away.

I made the mistake of giving my personal information on their website in order to obtain a price on full coverage insurance for my vehicle. I was quoted $2400.00 per year for 1 company. I was currently paying $1070.00 per year. Since it was no deal and no other offers were given, I just received a "sorry we couldn't help" email. Then for the next 6 months my cell phone has been bombarded with insurance quotes for life insurance, "giveaways" and a host of other topics I never signed on for. My mail at home was riddled with offers for life insurance and other commodities as well as multitudes of cell calls during working hours for similar business offers. I can't imagine how many times my information has been bought and sold but I can't seem to get out of it. The "Do Not Call List" is a joke. I have been on it for 8 years and it doesn't stop these daytime calls. NEVER trust your personal information to this business!

I would prefer to not even give them 1 star. I have been insured with the General for almost a year. And this being just "myself" on the policy. I was helping my niece out with a car for graduation and I went online and did a quote over six months ago. This car was probably a $500 car if that!!! It was NOT in either one's name at the time, as we are simply doing a quote! I went online to pay my bill 2 days ago and I see an extraordinary amount of money I owed... So I went onto the via chat and spoke with a gentleman named Clint. He had advised that my niece was added to my policy. I asked, how could that be, I never added her to my policy, I simply went on the website to get a quote. He advised to get back on to my policy online and remove her.

I canceled my policy as soon (2 days later) I received it by mail, because they completely changed it. I was paying too much for just a Liability thinking it was full coverage. They charged me 135.00 cancellation fee. This is the worst insurance company ever. Stay away from them.

First off, a payment due date is the day it is due, not the day you are canceled for nonpayment, this is ridiculous!! And second, my due date is today, I made a payment yesterday and when I logged in this morning, it states that I was cancelled due to nonpayment, I even have the confirmation email, this company is the worst and I will be shopping for other insurance.

I got in a tc in 2014 and it was completely not my fault. Got a new car and took off my old one on my insurance. My rate went down I'm assuming due to it being a safer car, then my renewal came up and my rate went way up almost twice the amount. I then contacted them and they told me I was marked as a at fault accident then I told them it wasn't my fault and I had the report. They told me to send it in. It took me awhile to get it and I couldn't scan it so I had to find a place to fax it.

Ever since I transferred my insurance with The General from old car to new car I've had nothing but problems. My NYS registration has been suspended numerous times due to The General not doing their job right by not labeling transactions properly. When I switched coverage to new vehicle they canceled my insurance and restarted a new policy on new car. They should've transferred coverage but because they didn't it showed in the DMV system as me having a cancellation. It literally took 3 months to get that fixed, during which time I got pulled over, ticketed for driving on suspended registration, and my car got impounded.

First issue is that they will not total out my car which is valued less than 7000 and repairs was over 6200. Second issue is I received notice yesterday that my monthly premium went from 167 to 553 based on the accident. This is not the deductible. This is now my monthly payment which is insane.

This company is the absolute worst. They say they're cheap. I never tried them and glad I didn't. I guess you get what you pay for. On 10/20 I was involved in a accident for the first time. They kept giving me the runarounds about waiting on the report them we will investigate and call you back. I never received a report myself so I went to police station and got a crash report # when I called today they advised me they ruled it wasn't their driver's fault and when I asked how is that when you haven't investigated or came to look at the car like you said. Conveniently I was asked to hold and hung up on. Company should not be in business. I don't know why I have to put a star.

I will never use The General again! Due to an error on their part my policy was cancelled. I called them to get it figured out and all they could say was "We cannot reinstate your policy. You will have to start all over with us." I said, "Oh so this way you get more money out of me" and the lady said yes that's correct. I live in Kansas and once you have no insurance they suspend your registration and plates. So, thanks to The General I now have to pay for new insurance and must pay to get my plates and registration reinstated!! They are costing me a lot of money for their mistake!! Please do not ever use them!!

I would not refer anyone to Direct General Auto Insurance. I was a long time customer but when my insurance cancelled in error and I tried to reinstate it was not a problem. However, I was able to find another company who gave me a better rate. So I had insurance for 2 days and cancel to go with the better rate pay over $300 as a down payment. Now they are being crooks and refunding only 150 for 2 days. I called and no one can explain to me where my money went. It took 2 months to get a refund and I ask for a breakdown and still have not received a billing breakdown.

I used to have The General Auto Insurance. I was at a small accident that I hit another car and the insurance doesn't want to pay his claim. So now I have to pay him out of my pocket then what is the insurance for? Please get a different insurance.

My son was in an accident with someone who was insured by the general. They pulled across a 4 lane intersection right in front of my son from a side road. The general has fought us tooth and nail refusing to pay the claim. My son's car was totaled and it's been over a month of phone calls and they have not compensated him for his loss of vehicle or for a rental car. After a month they finally said they would not pay the claim because if he's even 1% liable they don't have to pay the claim. These people are dishonest and do not intend to ever pay claims. We have a police report and a signed witness stating that their client was entirely at fault.

I was involved in a single car accident on 09/30. They took forever to decide if my car was repairable. I finally got a call 10/28 that my car would be a total loss. Here it is now 11/05 and I have not received any kind of paper work to close my claim. My car is financed so I keep getting calls from my finance CO. regarding the time frame to have my loan paid. Late fee after late fee I'm occurring. Do not get insurance with this shady company!! You'll wait forever to see anything.

I have State Farm insurance and a lady that just had open heart surgery rear ended me. I have had the most horrible time with the representative. She has an attitude and always saying it is none of her concern. I had problems with one of my checks trying to go to Bank of America to cash it to get my car fixed. The check was scanned as fraud and I asked her to reissue another check and she asked why I was cashing the check anyway and that there was nothing she could do. Eventually I did get another check and the bank had to type it in. I did speak to a corporate woman and she was very nice.

Customer service sucks. The rep messed up on my policy which in turn got it canceled which then led to me receiving lapse in coverage and now forced to pay a 500$ fee to the dmv for non coverage. Spoke to multiple people to try and get this resolved with no luck. Do not waste your money here. They are crooks.

October 9th I was rear ended, my passenger was injured. I was told by a rep of The General that they would handle the claim. As of October 14th I got a letter from The General denying my claim. Guessing I rear ended myself. Don't understand what the ** I'm paying insurance for.

I was hit by my parked car and the person had General Insurance so I had called their 800 number which did not worked. So I called their broker and the person answered the call spoke very broken English and after calling them for 10 days they finally gave me the claim number and I was told that somebody from General Insurance will call me next week. And nobody called me after few weeks so I had to call my own insurance. Wow, I never such a bad company and I am glad that I have a insurance from Allstate. Shame on you General Insurance because this is very unethical and I wonder why you are still in business. I can also wonder you have a broker who does not speak English and run your business.

They are the worse company to deal with. I moved five miles away so happens at the end of my policy. So I was up for renewal. Their system generates bills like 30 days in advance. So naturally these dumb ** quoted me for the old neighborhood. I didn't realize and paid the amount owed. Well when my address updated one would think they would just adjust the bill. It showed no adjustment to the amount previously paid by me just a whole nother high quote. I called about this at that time. They then told me, "No worries. We will just ask for the difference owed" and I'd be good to go. I paid that. Then before we hung up they all of a sudden said my address is coming up as an area they don't cover, but again, "No worries, we'll take care of it."

If you're desperate for auto insurance because of low credit or bad driving history take the higher rates through other companies as it will cause you less of a headache than dealing with the General. I've had this insurance for less than six months and have zero intentions of renewing their policy due to constant cancellation notices being issued after 12:01 on the payment date. They give a date and expect payment before the first minute of the date shown on your statement if you pay even early morning your policy will still cancel and reflect as a lapse of insurance for each cancellation; not to mention the difficulty of getting your due date changed to suit their idiotic billing cycles. Likely I will never use this insurance company again and urge anyone who has thought about them to turn the other direction as this company is the absolute worst.

The worst, absolutely the worst car insurance experience I have ever had. I have had them for 8 years and never needed anything from them just feeding them my money. Got in an accident last week, when a stupid person ran into me, not paying attention that everyone was stopped at a red light. He just so happened to have The General as well. Well, let me tell you it has been a complete nightmare even getting ahold of anyone!!!

All I can say at this point is, this company is the Prime reason why people distrust insurance company. I have been driving since I was 16 and have never had been in a serious accident were I needed to contact my insurance company. In May of 2016 I was rear ended and injured. I could not get in touch with the claims department for about a week. It was severe hold time and once you spoke to someone they would transfer and disconnect you or you would have to leave dozens of messages.

First let me say that the commercials are overrated! It is not cheaper than other insurances companies. I signed up last year and my payments were 179 per month. In one year they charged me for my premium and changed my plan and charged my credit card for over 700 dollars. I called them and they told me that I was the one that changed my plan to charge my cc. I argued with them and 30 days later I received a letter that I need to pay for my month charges. And I didn't have insurance.

I am freshly out of a severe domestic relationship & have fled my abuser as my new independence & safety was just stolen by the general insurance fraudulent company!!! I had to pay a couple of old fines & get sr22 insurance to reinstate my license. I went through 4 different steps, paying over $800, just for them to steal my 2nd mo's payment of $100 & then cancel my coverage @ week later but not without immediately informing the DMV, resulting in me unknowingly driving suspended for the last 10 days!!!

They gave me 20 different quotes: 66 to 300. I tried to call them and they are rude and they don't help you at all and every buddy I talked to that had it said they gave them run around. If you need to be covered go somewhere else.

Cancelled 2 wks before insurance bill was due. Was charged almost $200 for leaving them. Representative went on to tell me it was like a cell phone contract "If you terminate before the contract is due you get charged an early termination fee. Same deal, it's in the contract." I'm like the whole reason I ended it was because I was paying more than my car payment. So they felt I should pay them what I was saving? What's worse it goes on your credit report if you don't pay. I don't recommend them to anyone after this!

I purchased insurance with The General for my son's car that's in my name. After being unable to download insurance cards like you are told you will be able to, I wound up having to just add the car to my own policy at State Farm. The cost for over month was $84 and some change. After being unable to even use it for what I needed it for, which was the very next morning, I started trying to call. I was on hold for an hour at a time, I was hung up on several times, so my next attempt was to try a online chat.

I got car insurance through The General back in April when I purchased a vehicle. Come to find out they jack your rates up after you purchase a policy. The monthly cost was more than my car payment was. I found a cheaper car insurance company with way better coverage and more trustworthy in my opinion. Please stay far away from this company. They are crooks and dishonest. I don't know why they are still in business. Their customer service is horrible and rude and condescending. Buyer beware!! There are better reputable car insurance companies out there. Run far away from The General.

My daughter was in an accident. The other driver insured by The General was ticketed. Long story short The General advised no coverage due to non-cooperation from the insured. AND in my opinion added a threating note stating: "Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison." No court or judge is needed based on their comment. The General appears guilty of not paying for damages due to their lack of effort in contacting their insured client and nothing else in my opinion. I hope Shaq stops his endorsements with regards to this outfit before his good name is damaged by The General.

Got insurance with The General June 18th. Kept receiving cancellation notices and my payment was not due until July 18th. The General took my premium payment on July 16th and cancelled me July 19th because of 3 different claims that I reported on my application. Not sure if they are going to give me my money back and now I need to buy insurance with another company. They are stealing people's money by doing this. Please do not buy insurance from this company. I forgot to check the reviews before buying. Dishonest company. We need to get together and hire an attorney.

My son's car was hit by one of their clients. Their client received a ticket. The company denied my son's claim and can't give a reason why. I spoke to numerous supervisors who would just hang up on me. Bunch of idiots.

I had one of their insured hit my vehicle in a parking lot and when trying to deal with my adjuster got passed around. In damage negotiations I was unsure if ALL of the bills had been paid so I kept calling. I never got a return call and when I finally got an agent they were very nasty and unaccommodating. This company seems to employ females of color who have serious customer service issues. It is alleged that they only insure the undesirables and I would never consider becoming a customer.

These people are so stupid. I don't know what possessed me to sign up with them. Twice! I get a "Notice With Intent to Cancel" 11 days before my premium is due, and they send me at least three "reminder cancellations" at least three times a month. My premium is due on the 30th of every month and I pay it on the 29th of every month. They cancel it on the 30th, then send me a "reinstatement" on the 1st, like they've done me some huge favor. It's my own fault for staying with them as long as I did, but they are seriously so incompetent, I don't know how they stay afloat. I wouldn't recommend this insurance to Satan himself.

This company is garbage. The day they have the best rates, I was paying more for insurance than my car payment. They didn't even supply the insurance I asked for. I found a cheaper company with better coverage. I do not and will not ever recommend this horrible company to anyone.

I had went online to check quotes. I was going to go with the General real but decided not to so I did not confirm service. Before I knew it they were withdrawing money out of my account!! I called them and made numerous calls to a rep there. She just kept saying she needed to talk to her supervisor to charge my account back. I gave up. I had to close my account to avoid them from stealing more from me!!

This insurer charges a full 10% of the entire year policy if you cancel - even on the day you sign up. Never use this company.

60 days ago I paid off $70 debt to General Insurance co. where they put collection. I told come off 30 days and still there. They play your credit and you pay debt. But they too sorry take it off. This sorry company, and crooks, and liars. I truly wouldn't recommend them or progressive ins. either. Same company.

I was rear ended by a woman carrying this insurance. I was sitting at a stop light at the time, and the accident was clearly her fault. Despite having a police report, this company refuses to help me. They determined I had no loss from the accident. I have a damaged bumper and two very expensive car seats that need to be replaced! How is that no loss? I am contacting an attorney to help decide what to do next.

We paid our insurance in July and my husband got in a small wreck and got cited for no car insurance. He got it reinstated requiring an sr22 - we paid six month in advance. They failed to send his sr22 to the bmv again a couple of months later. So now he's lost his license again and has been driving without a license for four months and we are fighting with the bmv to get the 10 points removed from his license. Stay far away from them. They've screwed up our life. My husband may not be able to work now!

My story is exactly like the complaint from Andrew dated May 20, 2016. The exact same thing happened to me. Can this be real? Is this company a scam? When I read his complaint, it was like I had written it. Now I know I'm not the only person. I'm sure there are many people who are experiencing this treatment from this company. Customer service was horrible! Something has to be done. I have never been treated so poorly from an insurance company. How dare they add someone on to my policy that has nothing to do with me. I told them no one drives my car but me. This is a nightmare!

This company advertises great low rates. However they are actually much higher than most other car insurance companies. I have a great driving record and have never reported a claim to them. When my rates continued to climb and they would not lower them I switched to another company with a savings of over $1000 per year. Now that I have canceled they expect me to pay over $400 for a policy I am no longer using and can not properly justify these charges. I feel sickly cheated and would not recommend their services to anyone! Please consumers beware of this false advertising and unjust rates!

I got with The General because of their promise of low premium on tv and plus I had let my car insurance go so I had a recent lapse in coverage. First, the premium was not low and I had to find out the hard way that even one day late on your premium means they consider it a lapse in coverage and your policy starts all over again. There is no grace period. I dropped them and went with GEICO, who I've been with over a year and if I can't pay the premium on the day it's due, they have a feature online that I can delay my payment up to ten days and it does not fault me in any way. I could probably shop around, but they have been too good to me.

I started a policy 3 months ago. When I signed up, asked if an other drivers in household would be on policy. I stated 'no' and started policy. 3 months later I get my monthly reminder that a payment is due and they add that driver that I stated would not be on policy. Then when I talk to customer service (which is a joke) they claim that they sent a letter that would add said driver if I don't respond. (I am on paperless, so why send a letter?) They ask to prove that said driver is insured (which I can prove) but I feel it was their mistake and should fix it. They are asking to pay for the time said driver was on policy, but I will not pay as it is their fault for adding said driver. I will NEVER do business with General again and if anyone does, it will be at your own risk!

The General offered me the highest rate of 5 companies, after all the ads about "for a great low rate you can get online". The General said $91 mo. for simple liability. I signed with State Farm for $27.93 mo. for the same coverage. After reading many of the reviews here, I'm glad I didn't sign with the crooks here. I have faith that State Farm will be helpful and informative if I have to make a claim. I have dealt with them in the past, always satisfactorily. Too bad that consumer reviews can't overcome massive advertising where General is concerned. Hopefully, they will find their coffers full enough to get out soon; They seem like a "take the money and run" type of business. Speaking of run, you would be well advised to do just that!

I had a very bad experience with this insurance. The customer service is horrific to say the least. People are very rude. I spoke with a supervisor and they were not willing to help me solve my problems at all. It seems like they are very quick to collect your money each month but do very little to make you feel like a valued customer or live up to their promises. I would not recommend this insurance to anyone. Save yourself the trouble and look for insurance elsewhere.

I got into a car accident on my birthday. If that wasn't bad enough. I couldn't get in touch with the claims department. It kept telling me it was closed. Where it says the claims line is open 24 hours on the automated system. To top things off the party who hit me didn't have insurance. So, I get this adjuster who is horrible. She is such a liar. I do understand that I'm not only person with the company with a claim. Do not lie to me about the process and what's going on. I will very much understand if you would be truthful with me. I've been getting the run around for about a month now! IT'S ABSOLUTELY RIDICULOUS! They don't care how it affects you because they still get paid at the end of the night. I wouldn't suggest anyone go through them for insurance. They are high as hell, and send you a cancellation notice every month before your bill is due. ** worse experience of my life! Progressive is definitely the best! Low rates too.

I called on the 14th of April to get a quote on auto insurance. The quote that they gave me was good. I paid the down payment and they sent me a policy showing my payments to be a certain amount and then when I received my bill which was to my email, (paperless) which I elected to have was totally different, $78 more than what they told me what I signed up for. Then when I called them they tell me that there's a policy fee involved and then there's an installation fee that if I didn't pay the bill within the same month I paid them the month's bill then they charged me $8 to send the bill out, again which I liked it paperless but they send the bill out anyway if you don't pay again that same month for the following month. The General Auto Insurance is deceptive. The company told me they sent a letter to me informing me of the increase on April 15th, I wish. Today is May 5th and I have not received anything from them.

I recently got my renewal notice from them. I was shocked. Renewal fee was through the roof. My monthly payment went up 15%. This with no claims, no accidents, and no citations. It didn't take me long to change insurers.

I had my Vehicle insurance through this Company. I paid them in full, they didn't contact me. I got a collection letter from a collection company. I believe the company this Company is taking money from their customers. Because my rate went up for no reason. I wasn't contacted about this money they said I owed through to the collection agency. The only advice I can give to anyone is to be careful and watch this place.

I always thought that THE GENERAL insurance was someone who would be there for me always. NOT. First of all the online application don't give much options to design your coverage. Fine, but when my daughter got her own vehicle, we took her off our insurance because she lives out of state. She made a payment the day before the cancellation date. I told her that we'd shop for other insurance because everytime we call in the customer service sucks. I myself tried to make changes on this particular vehicle but was told that was not possible because my husband would need to call in. Even though my name is also on the policy and the vehicle is in my name too. Talk about caveman ages.

I subscribed to a policy on the website, which was not approved because of some reason about other people that may drive my vehicle. I am the only person that drives my car. I spent two hours on the phone with a representative explaining how I just wanted coverage for me. I thought everything was good. They cancelled my policy because apparently no one that works there is capable of understanding that I am the only driver of the vehicle. This is a phone call that should take approximately 2 minutes, but since it is impossible to get a person to understand something this simple, they decided to just cancel me. I had no idea that it could be difficult to say I was the only one driving this car. It should not take 4-5 hours of my time to speak to a person and explain this.

I purchased a policy on 3/23/16 for 142.50. Canceled it 3/24/16. I spoke with a rep who told me I would get my full refund back within 3-5 business days. So today 4/6/16 I still haven't received my refund. I called the same lady back. She then stated I wouldn't be getting a refund back because I had the insurance for 1 day. I told her she didn't explain that to me when I initially called. She stated because she didn't put it the system yet! I filed a complaint with the BBB 'cause that isn't right at all.

I was involved in an accident recently. This lady ran a Stop sign and hit me. With all the evidence she is at fault but since I have LIABILITY only The General is not fighting for me to make the person that hit me pay for the damages on my car. Very pissed and dissatisfied!!!

I am very dissatisfied with the policy pro rate cancellation. I have spoken with the customer support representative at 6:45pm on 2/1/2016, and she guided me to upload the proof of insurance with the other company which I am insured currently from the date I have cancelled my policy with 'The General Insurance'. I am uploaded those documents in an email. I cancelled my insurance policy the very next day I started it (at that time I was insured with the other insurance company).

I had purchased a policy for my car Jan 4, ($94 mo). I had paid extra to prorate my due date til the 15th of the month instead of the 4th. I was told by Gary, the idiot that sold me the policy, that I could do that. Also that I wanted to get set up for auto draft. February came and I got a letter saying that I didn't have insurance due to nonpayment. I was stunned. I called and made a manual payment ($94) and told the lady that I was supposed to be on auto draft. She set me up AGAIN. A week later $71 was pulled out of my account. That wasn't even my policy dues!!!

Had a minor fender bender that was not my fault with and it has been a total run around getting it resolved. They do not answer calls or e-mails, including the supervisor. They sent the wrong forms and again multiple calls to finally get the correct forms, then multiple calls to find out they needed additional copies of my title to let them know that I was the owner. Again multiple calls to find out the check is now in the mail. Almost 3 months and still waiting for "the check in the mail" routine. If you ever have to deal with these people take a ride to the hospital and start the process for a suit. It may be the only way to get action.

My son had an accident in my car the night before Thanksgiving. From the wreck we could tell it was totaled. The insurance company had to go through their steps before they decided that it was totaled out which was 3 weeks later. Here it is the beginning of March and we STILL have yet to receive a check for the payment for the totaled out vehicle. No return phone calls from anyone. Needless to say we have gone to another insurance company. Besides the bad customer service I was tired of them sending me a termination notice on the 20th of every month when my bill wasn't due until the 10th!

I have been a consumer of auto insurance for 20 years and have been a customer of The General for the past 4 months. In the last 4 months I have received the worst customer service in all my 20 years of paying for auto insurance. I'm truly upset with myself for switching from Progressive, a company I had been a customer of for the past 4 years. The only reason I had switched was to get a lower monthly payment for the same coverage I was getting thru Progressive. I did read the reviews from Consumer Affairs before I made the switch and thought "They can't be all that bad", but I was wrong... Everything people are saying on here is all familiar and similar to my case and true.

My husband got only PIP insurance so that he could borrow his mother's car while we found a new one. It was like $70/month, which is insane but we went with it. We got a car and attempted to change the policy. It increased to $272!!! A $200 increase to cover a car that we OWN? We said "no", and found that GEICO would give the exact same coverage for only $69/month. I do NOT understand why they claim to be cheap! I made an account to specifically complain about them, since their crappy TV ads (that look like a high school TV production class made) are so misleading! Don't bother!!!

I started my policy on December 8th and paid my start fee to initiate my policy. Then on the 27th of December I had to pay again for what I thought was going to take me through to February. That is what I was informed anyway. I paid my second premium on the 17th. I was involved in an accident on the 18th, I filed my claim. I received a letter in January that my policy would be canceled on the nineteenth of January. I was paid until February. They told me that there wouldn't be a refund for the 21 days that I had already paid for. Then the icing on the cake. In addition to not being refunded for the 21 days of coverage that I didn't receive, in February they send me a bill for almost 400 dollars after my policy was canceled by their own company. The general should be Gomer Pyle. A half wit that wants to screw you.

I was having my car repaired and it was going to take about a month. The repair person lent me a car. It was registered to him but the insurance was in my name. DMV never should have processed it that way yet this co. took my money and it was never insured. I drove around for almost three months with no insurance. Clause & clause was the broker. Now they have me in collections for the balance of something I never received. Stay away from both the broker and the general insurance company neither. Know what they're doing! I'm NEVER going to pay the difference, do what you have to and so will I. Tell everyone who'll listen how bad you are. I've already talked three people out of doing business with both companies.

If you need car insurance The General is definitely NOT THE WAY TO GO!!! I bought an insurance policy at the very end of December and made my billing date for the 15th of every month. That means that the initial starting fee I paid should have been good for one month & my next payment should have been due February 15th. That is how it's supposed to work but not a The General! They wanted me to pay a starting fee then my bill for the month 15 days later. So before January 15th I requested a refund for the starting fee and requested to cancel my policy and a lady told me I would get a refund and cancel my policy and by giving her my drivers license #, she wouldn't need a signature.

I've been with The General for five months and have had to call at least five times to deal with billing issues that are met with nothing but annoyed, incompetent, teenage customer service reps. My monthly bill went up twice after being quoted and I received no information regarding why. I was somehow charged a fee for providing previous insurance info? Again, the dumbfounded rep has no rational way of explaining this. I've been falsely charged a late fee two times. I was told I would be receiving a follow up phone call and/or email to confirm that the fees "could" be removed and they never came. Again, more time on the phone with irritable teenagers. I would gladly pay more if it means less time dealing with this joke of a company. And FYI they're not all that cheap in the end anyhow. Will be switching ASAP.

The General is fine if you never plan on getting in a accident. My car was totaled and the only time my adjuster called me was to tell me they were my adjuster. After that nothing. I've called a dozen times or more and they always told me they would call right back but never did. Then they told me the lien holder had been notified of the accident. Lien holder kept calling me saying they were going to repo the vehicle. So I told them that the vehicle was totaled and had been sold in a insurance auction. They said they had never heard anything from the General about the vehicle and then asked how they could have sold the car when the insurance company didn't even have the title. So save your breath and look for another insurance company.

I had to cancel my policy because their rates for the state I moved to were ridiculous. When I called to cancel my policy I was told that it would take 1 day after cancellation then I was told 3-5 business days. When the 5 business days were up and I still had not received my refund I was then told that it would be 3-5 more days. I paid a whole years premium and only had insurance for 1 month before canceling.

I obtain the policy on 10/26/2016 but then realized I needed an SR22 and they could not provide me with an SR22 - it was too expensive for me at the time. I asked them to cancel on the same day the policy was purchased. I was told that I needed to request it in writing and I was given an email address to send it to underwriting@thegeneral.com which I did on the same day. I was told I would get a refund but never did. They emailed me an invoice and so I called them back to see why I was getting an invoice again when I had cancelled the policy. They told me don't worry about that as I will get a refund for all charges to my account.