The General Car Insurance Reviews

My car was waterlogged in flooding over 2 months ago and they just decided they want to do a risky repair on my vehicle for almost 11K because they don't want to pay to total it out. They don't include a rental car with my full coverage and my problem is no priority to them. They haven't even started working on it, they haven't even said sorry, they flat out don't care! Stay away from The General if you value making sure you always have a car to drive. They spend all their money to have Shaq in their ad, but don't care a single bit about their customers! They just want your payments to clear, they don't care about your claims!

I spoke with someone over the phone and he walked me through the whole process and he explained it all and had patience with me. The price was cheaper than any other company. I highly recommend The General.

Very easy and quick to get insurance and great price. I was able to shop around online and selected the policy and price I needed. I was shocked that my quote was easy to locate when I called to set up autopay. They didn't make me repeat everything I had already entered in online. They quickly confirmed and I was all set.

How very month this Evil God aka Satan 2 Corinthians 4:4 NLT. Satan who is the god of this world has blinded the minds who don’t believe. Isaiah 45:7 KJV. I form the light, and create darkness: I make peace, and I create evil: I the LORD do all these things. Use the people in this company to deliberately send Common wealth of Motor vehicle my information to get my vehicle taken from me. So my children won’t have no way to travel back in forth to the doctors and other important places. Saying my vehicle was not insured when I pay for it every month. And have the proof While My insurance is active. Trying to have me pay $500 fine for nothing to restore a license.

Not only did my rate increase significantly over the representative not accepting my verification paperwork (because of wording being a little different) for my address on my homeowner discount, but when I called to cancel the policy- based on finding the same coverage for TWO HUNDRED DOLLARS A MONTH cheaper!!- I was told that she had completed the cancellation but my auto draft was still going to be taken out because “I should canceled the autopay before canceling”.. even though the payment was not yet drafted! The policy was cancelled at 12am on Friday, 2/14- and on Tuesday, 2/18, I was charged for my cancelled policy! When I called on this, the representative was even worse than the other one and wouldn’t even transfer me- saying “who am going to transfer you to?!” I am absolutely APPALLED BY THIS COMPANY!

I had an accident in which the other driving was having a medical emergency and I was rear ended. The other driver did not have insurance but the police did a report, I took pictures and filed a claim immediately after the accident. I was called weeks later and my insurance adjuster #3710 left a message saying they were going to take care of it. No other information was provided through mail or email. I have now discovered the claim has disappeared. It’s like they never even got it. The app doesn’t work and it kicked me off when I tried to refill this claim. When I called customer service they hung up on me while I was waiting to talk with someone about the problem. I do not recommend using them to handle your business because they lack transparency without a proper paper trail. Please give your money to someone else willing to provide correct documentation for your claims.

The general is a scam; they will make up things and have you thinking everything is going to work out, but then they deny your claim based on some false allegations. I paid for extra coverage only for them to do nothing. My car was taken without my consent, and because it was an unauthorized driver that was driving the vehicle, they denied my claim. I feel like that's not fair. Kevin **, Robert **, Ethan **, and Sylvia ** are the agents I had; they all gave false information and false hope. They did any and everything to not help me. Sylvia is the one that denied my claim, claiming she had a video. She made up evidence and made me notarize a paper, just so she could put the blame on me and avoid looking like the bad person.

Your quote is based on whether or not you have homeowners' insurance. They do not ask if you have homeowners insurance or that it's a prerequisite for car insurance. You will find that out when you get your first statement.

This is the worst company ever. You pay for what you get. Yes, the prices are low, but if you ever need them, you will go to hell. I had a small, very minor accident and the adjuster gave me hell trying to get my Car fix. My payment was always on time, but when it came To me needing them to get my car fixed they gave the Body hell. At first, they declined my claim altogether even though I sent them all the information they needed. Then they said they cannot find the information and pictures I sent them so I had the Body Shop sent it to them again.

Purchased insurance through The General on 7/11 for $108. Not even a week later received a bill for an additional amount of $111 due on 7/26. Call and asked why I was due already two weeks later and the lady informed me my bill is $255 a month, for 2 vehicles. Tried speaking to me like I was stupid when in fact the agent I spoke with originally didn't tell me the facts, said my bill was going to be $108 monthly, even the the website said that. I spent in total probably three hours on the phone with them, didn't get anywhere. RUDE, RUDE, RUDE! I wouldn't recommend them if they were the last insurance agency on the planet.