The General Car Insurance Reviews

I WAS A CUSTOMER! THEY ARE A TOTAL RIP OFF! THEY REFUSED MY CLAIM SAYING I DIDN'T have coverage. They said since the accident was my fault they won't pay! So now I'm stuck with a 7,000 repair. They suck!! The girl I had kept on reminding me that I didn't have coverage! I told her to stop saying that, I'm not stupid!! Please never ever go with them!!

I just think The General should make clear the initial quote process, I got a quote for 60$. When I entered my credit card info the price jumped to 119$, I paid 94$ but was never told the 94$ was not the first month's payment. I learned this a few days after payment sooo I'm gonna pay (it seems) 214$ for my first month and that's only liability. I'M confused, I was told that the 94$ goes towards the policy's premium????

I rarely leave reviews, but my experience with The General has been incredibly frustrating. It took over a week and a half just for them to accept liability, even with my statement and a police report clearly showing the other driver was at fault. Once I finally got into a rental, things somehow got worse. As soon as my car was declared a total loss, I was told I had only a few days to return the rental and now they’re only covering part of it, leaving me to pay out of pocket for an accident that wasn’t my fault.

I have one ticket. I bought the policy for 1 yr. 1029.00. Put down 129.00 .ays later they send me a bill for 293.00 and say I owe them 2193.00 for minimum coverage and they will only give back 85.00 for refund. They lie and don't care and waste your time, this co. is from the pit of hell.

I have been with this company for about 4 years. I have never enrolled in autopay. This month, my monthly payment was taken out from my account twice in two separate days. Be advised that when you make a payment and email is received with the confirmation of the payment, which I did. Also, the account reflects zero dollars owed, and there is also a message saying that the account is pay up. Then when I checked my bank account, I noticed two payments in two different days for the same amount. I received the second email today, 8 days after the supposed second payment was made. I have requested a refund, and the answer is I have to wait 12 days to get the refund. Monitor your bank account because this company is robbing people.

I called because I was locked out of my car. The representative that I spoke with was very rude and sarcastic. He stated that I would get a call from the person coming to unlock my vehicle and over an hour had went by and I never was contacted. I called back and spoke with someone else that stated his co-worker was still trying to get someone to come out. Miraculously someone became available within minutes of me calling the second time. They dispatched the service to two different companies which tried to have me call the other company to cancel their service and have them do it. I think I’m going back to AAA because I’ve never had an issue with their service if I needed it!!!!

Had an incident on 12/6/25 with an insured who uses The General. The insured was making a delivery of some sort (in my complex mind you) and hit my car. She was looking for the building to whom she was delivering to and did not yield to oncoming traffic. Was supposed to have a recorded statement on 12/22/25 - NEVER HEARD FROM THE ADJUSTER. Then I get a call from the adjuster on 12/26! wth!!! They are very unprofessional and the adjuster should be fired. To date, this claim is still open. SHAQ....you should be ashamed of yourself for advocating for this fraudulent company!

Worst insurance company in the world. If you fall victim to getting into accident with one of their clients. Their adjusters will be guilty of claim delays and agent mishandling. I have filed complaints with the insurance commissioner in 2 states for these reasons. If you make the adjuster mad, they will transfer the file to another adjuster to slow it down even more. Mark ** is the adjuster that sat on our claim for 6 weeks.

I am not a policyholder, but the driver who hit my baby and me was. It has been over 30 days, and our claims representative, Amanda **, has not reached out, despite me calling and leaving voicemails, sending text messages as she instructed for any questions, or emails. This company is so unprofessional. I'm so glad I'm not insured by them because communication with them is impossible. Shaq should be ashamed to get endorsed by a company like this!

One of my employee's was recently rear ended by someone with The General as their insurance. I placed the claim the following day & received a claim #. I did not get a call by an adjustor at anytime over the first week. I called the next week to try to get someone to help. It is a service van for us & we needed a replacement. The van was not legally drivable. I could not get anyone on the phone. After at minimum an hour of trying on the phone. I just kept getting forwarded to somewhere to leave a message. I left multiple messages. Our adjustor would never return the call. After 2 weeks I finally got someone on the phone after spending 30minutes on hold. Getting transferred yet again multiple times. Finally spoke with a lady who was rude to me. Told me they had 30 days to do their investigation. If I needed something before to call my own insurance company. No apology for the delay or explanation.