The General Car Insurance Reviews

Was easy to get insurance with them. Agent was very helpful and friendly. I would recommend them to anyone needing insurance. Was able to get a 6 month policy and pay for it all at once so I don’t have to worry about monthly payments. And had proof of insurance instantly!

One of my best online business handling 'adventures' of all time! Hours, even days I spent getting and affordable quote from other insurance providers (most of them biggy names!) and got nothing but frustration because of their unfair deals and mostly high prices! While with The General, things moved so quickly and very efficiently that in less than an hour I got my lowest price car insurance quote compared to another four or five (in)famous companies, (some of them with mostly negative kinda rude phone reps btw!), paid my first installment right away, and also got my insurance card and other needed paperwork printed on my printer at home right away... all served by bots and no human voice... something most other companies are still struggling with and are unable to do despite their heavy reliance on modern AI technology... Voilà! :-)

Tries to over charge you with fees by saying you canceled. Then makes you call and rectify their problems with no intent on accepting wrong doings. Then tries to charge for services not rendered during lapse of coverage. Then the management tries to say, "You were covered the whole time we reinstated it retro active." As if it would have saved me a ticket or from not being covered in a accident. Right. When asked directly I would get the a political answer. 🙄

My claims adjuster was Maureen **. Highly recommend. I was dealing with an incredibly difficult insurance company who fought me tooth and nail every single step of the way. She fought them back and gave advice. She was able to secure me a rental and a better offer when they originally weren't willing to budge.

Mind you I was paying right around a 120.00 a month for state minimum auto insurance through The General. And I was trying to get it down with them and they told me there was nothing to do. It was based on my driving record. I called up another company and did a way better of a Quote with them and I am paying only 34.85 a month. I asked around and they said right around the same price per month so I went with the first company that was local and had me all set up that day. I called and canceled my policy with The General the next day and they were like why and a few other questions and I told them I found a way better deal in my new price range of less per month.

I WAS A CUSTOMER! THEY ARE A TOTAL RIP OFF! THEY REFUSED MY CLAIM SAYING I DIDN'T have coverage. They said since the accident was my fault they won't pay! So now I'm stuck with a 7,000 repair. They suck!! The girl I had kept on reminding me that I didn't have coverage! I told her to stop saying that, I'm not stupid!! Please never ever go with them!!

I just think The General should make clear the initial quote process, I got a quote for 60$. When I entered my credit card info the price jumped to 119$, I paid 94$ but was never told the 94$ was not the first month's payment. I learned this a few days after payment sooo I'm gonna pay (it seems) 214$ for my first month and that's only liability. I'M confused, I was told that the 94$ goes towards the policy's premium????

I rarely leave reviews, but my experience with The General has been incredibly frustrating. It took over a week and a half just for them to accept liability, even with my statement and a police report clearly showing the other driver was at fault. Once I finally got into a rental, things somehow got worse. As soon as my car was declared a total loss, I was told I had only a few days to return the rental and now they’re only covering part of it, leaving me to pay out of pocket for an accident that wasn’t my fault.

I have one ticket. I bought the policy for 1 yr. 1029.00. Put down 129.00 .ays later they send me a bill for 293.00 and say I owe them 2193.00 for minimum coverage and they will only give back 85.00 for refund. They lie and don't care and waste your time, this co. is from the pit of hell.

I have been with this company for about 4 years. I have never enrolled in autopay. This month, my monthly payment was taken out from my account twice in two separate days. Be advised that when you make a payment and email is received with the confirmation of the payment, which I did. Also, the account reflects zero dollars owed, and there is also a message saying that the account is pay up. Then when I checked my bank account, I noticed two payments in two different days for the same amount. I received the second email today, 8 days after the supposed second payment was made. I have requested a refund, and the answer is I have to wait 12 days to get the refund. Monitor your bank account because this company is robbing people.

I called because I was locked out of my car. The representative that I spoke with was very rude and sarcastic. He stated that I would get a call from the person coming to unlock my vehicle and over an hour had went by and I never was contacted. I called back and spoke with someone else that stated his co-worker was still trying to get someone to come out. Miraculously someone became available within minutes of me calling the second time. They dispatched the service to two different companies which tried to have me call the other company to cancel their service and have them do it. I think I’m going back to AAA because I’ve never had an issue with their service if I needed it!!!!

Had an incident on 12/6/25 with an insured who uses The General. The insured was making a delivery of some sort (in my complex mind you) and hit my car. She was looking for the building to whom she was delivering to and did not yield to oncoming traffic. Was supposed to have a recorded statement on 12/22/25 - NEVER HEARD FROM THE ADJUSTER. Then I get a call from the adjuster on 12/26! wth!!! They are very unprofessional and the adjuster should be fired. To date, this claim is still open. SHAQ....you should be ashamed of yourself for advocating for this fraudulent company!

Worst insurance company in the world. If you fall victim to getting into accident with one of their clients. Their adjusters will be guilty of claim delays and agent mishandling. I have filed complaints with the insurance commissioner in 2 states for these reasons. If you make the adjuster mad, they will transfer the file to another adjuster to slow it down even more. Mark ** is the adjuster that sat on our claim for 6 weeks.

I am not a policyholder, but the driver who hit my baby and me was. It has been over 30 days, and our claims representative, Amanda **, has not reached out, despite me calling and leaving voicemails, sending text messages as she instructed for any questions, or emails. This company is so unprofessional. I'm so glad I'm not insured by them because communication with them is impossible. Shaq should be ashamed to get endorsed by a company like this!

One of my employee's was recently rear ended by someone with The General as their insurance. I placed the claim the following day & received a claim #. I did not get a call by an adjustor at anytime over the first week. I called the next week to try to get someone to help. It is a service van for us & we needed a replacement. The van was not legally drivable. I could not get anyone on the phone. After at minimum an hour of trying on the phone. I just kept getting forwarded to somewhere to leave a message. I left multiple messages. Our adjustor would never return the call. After 2 weeks I finally got someone on the phone after spending 30minutes on hold. Getting transferred yet again multiple times. Finally spoke with a lady who was rude to me. Told me they had 30 days to do their investigation. If I needed something before to call my own insurance company. No apology for the delay or explanation.

The worst customer service team I have ever dealt with. They have attitudes from hell & will hang up on you if you return the favor. They lied about my policy pricing and then refused to refund me. I submitted the documents for my speeding ticket ONE MONTH before signing the agreement and they claim it was never sent.

I am a retired 62 year old married man with no tickets. 2 months after quoting me a price they raised my price by 20 dollars. When I called and asked why they gave me no reason, put me on hold and then hung up on me. Called again, same thing. I cancelled my policy with 20 days left in the month expecting the prorated amount to be returned. Instead 4 months later they came at me saying they were keeping my money I had already paid and were taking me to collections for 67 dollars (about the amount they owed me) and said it was for reimbursement of deductions they had given me?

I was in a accident with one of their insured clients. Let me start here. I was at a stoplight on August 17th approximately around 11 56. A The General insured car t boned another car and came across a four lane road and hit me head on. Lucky he hit a stop light pole first which slowed his car so he only did 4000 dollars worth of damage and I was not injured. I have been trying to get my car fixed ever since. It's sitting at shop tore down and they keep saying, "We are going to assist you." I call BS. They will drag this out I am sure and not pay nothing so God help you if you are ever in a collision with one of their insured. I will more than likely have to get a loan to pay for my car. This company needs to be shut down and boycotted.

The worse experience I ever had, they transferred me to three different adjusters over a month span, which cost me 3000 dollars only to total my car out that could have been repaired for same price. They have terrible communication skills and they acknowledged their mistake to only tell me "Oh we can’t help you but you just cost me 3000 bucks." Horrible customer service, horrible company.

My car was waterlogged in flooding over 2 months ago and they just decided they want to do a risky repair on my vehicle for almost 11K because they don't want to pay to total it out. They don't include a rental car with my full coverage and my problem is no priority to them. They haven't even started working on it, they haven't even said sorry, they flat out don't care! Stay away from The General if you value making sure you always have a car to drive. They spend all their money to have Shaq in their ad, but don't care a single bit about their customers! They just want your payments to clear, they don't care about your claims!

I spoke with someone over the phone and he walked me through the whole process and he explained it all and had patience with me. The price was cheaper than any other company. I highly recommend The General.

Very easy and quick to get insurance and great price. I was able to shop around online and selected the policy and price I needed. I was shocked that my quote was easy to locate when I called to set up autopay. They didn't make me repeat everything I had already entered in online. They quickly confirmed and I was all set.

How very month this Evil God aka Satan 2 Corinthians 4:4 NLT. Satan who is the god of this world has blinded the minds who don’t believe. Isaiah 45:7 KJV. I form the light, and create darkness: I make peace, and I create evil: I the LORD do all these things. Use the people in this company to deliberately send Common wealth of Motor vehicle my information to get my vehicle taken from me. So my children won’t have no way to travel back in forth to the doctors and other important places. Saying my vehicle was not insured when I pay for it every month. And have the proof While My insurance is active. Trying to have me pay $500 fine for nothing to restore a license.

Not only did my rate increase significantly over the representative not accepting my verification paperwork (because of wording being a little different) for my address on my homeowner discount, but when I called to cancel the policy- based on finding the same coverage for TWO HUNDRED DOLLARS A MONTH cheaper!!- I was told that she had completed the cancellation but my auto draft was still going to be taken out because “I should canceled the autopay before canceling”.. even though the payment was not yet drafted! The policy was cancelled at 12am on Friday, 2/14- and on Tuesday, 2/18, I was charged for my cancelled policy! When I called on this, the representative was even worse than the other one and wouldn’t even transfer me- saying “who am going to transfer you to?!” I am absolutely APPALLED BY THIS COMPANY!

I had an accident in which the other driving was having a medical emergency and I was rear ended. The other driver did not have insurance but the police did a report, I took pictures and filed a claim immediately after the accident. I was called weeks later and my insurance adjuster #3710 left a message saying they were going to take care of it. No other information was provided through mail or email. I have now discovered the claim has disappeared. It’s like they never even got it. The app doesn’t work and it kicked me off when I tried to refill this claim. When I called customer service they hung up on me while I was waiting to talk with someone about the problem. I do not recommend using them to handle your business because they lack transparency without a proper paper trail. Please give your money to someone else willing to provide correct documentation for your claims.

The general is a scam; they will make up things and have you thinking everything is going to work out, but then they deny your claim based on some false allegations. I paid for extra coverage only for them to do nothing. My car was taken without my consent, and because it was an unauthorized driver that was driving the vehicle, they denied my claim. I feel like that's not fair. Kevin **, Robert **, Ethan **, and Sylvia ** are the agents I had; they all gave false information and false hope. They did any and everything to not help me. Sylvia is the one that denied my claim, claiming she had a video. She made up evidence and made me notarize a paper, just so she could put the blame on me and avoid looking like the bad person.

Your quote is based on whether or not you have homeowners' insurance. They do not ask if you have homeowners insurance or that it's a prerequisite for car insurance. You will find that out when you get your first statement.

This is the worst company ever. You pay for what you get. Yes, the prices are low, but if you ever need them, you will go to hell. I had a small, very minor accident and the adjuster gave me hell trying to get my Car fix. My payment was always on time, but when it came To me needing them to get my car fixed they gave the Body hell. At first, they declined my claim altogether even though I sent them all the information they needed. Then they said they cannot find the information and pictures I sent them so I had the Body Shop sent it to them again.

Purchased insurance through The General on 7/11 for $108. Not even a week later received a bill for an additional amount of $111 due on 7/26. Call and asked why I was due already two weeks later and the lady informed me my bill is $255 a month, for 2 vehicles. Tried speaking to me like I was stupid when in fact the agent I spoke with originally didn't tell me the facts, said my bill was going to be $108 monthly, even the the website said that. I spent in total probably three hours on the phone with them, didn't get anywhere. RUDE, RUDE, RUDE! I wouldn't recommend them if they were the last insurance agency on the planet.

I will keep it simple - they do not answer the phone - ever! They lie, transfer you to different depts., but a lot of effort into not helping you - it would be easier for them to just answer the phone. They make up reviews...

Insurance itself was decent, but we found better price with another company so when we transferred is when we ran into problems... The General insurance company is the worst unethical company to deal with. Now I have a collection due to their inaccuracy.

I Really Like The General Auto Insurance. They are very nice and very patient. They gave me a affordable quote in the middle of the month. But I had to wait till I got my money from SSI, To accept this Insurance. Plus I had been looking for a 12 months policy for long time, and couldn't find one till I found out about the General. They were very kind, Convenient to process my Policy. I was really happy That finally I came across a Insurance that cared. You will not go wrong by picking The General.

This is by far the worst insurance company and my policy just started. We received a quote online for our Chevy Camaro and Malibu. Since the quote was lower than what we were currently paying we decided to go with The General. When it was time to make our first monthly payment we noticed that one of the listed vehicles were wrong. We looked further in the policy and noticed that the covered vehicle was a 2011 Chevy HHR with a totally different VIN from our 2011 Chevy Camaro. This means the entire time we have been driving our Chevy Camaro was not covered. Because we wanted more answers on how this could’ve happened we decided to call customer care and waited on hold for 45 min.

Worst Insurance company EVER. They mistakenly withdrew payment twice. 7 phone calls and 2 1/2 weeks for them to give back the money they stole. Every call was an answer of, "Nothing we can do. We know it was our mistake but will take a few more days to send the money back." They are thieves and liars. Even if you spend a little more, worth it. This company is a joke.

Beware if you have just liability insurance they will not cover anything that you are pulling. It doesn't matter if it is a horse trailer boat etc. It will not be cover. They will not insurance anything over 3500. It weighs too much to have comp and collision. The General needs to be put out of business.

They were really nice and seemed professional when I initially called and gave me a quote of $115 the first month and $85 a month. After that. THEY LIED! It's $115 a month with always continued insurance, no tickets, no accidents for 30+ years. Customer service was incredibly rude and expected me to kiss their backside. I can and will get insurance a lot cheaper. The only reason I called them was because Progressive screwed me and I cancelled them immediately and needed insurance that day or go without which I won't do. I won't give them the time of day and have contacted my bank to stop any payment they may request.

We added an additional vehicle and on the day we added it, we let The General know that we had a lienholder. Fast forward a month and the lienholder keeps bugging us about proof of coverage and getting a Declaration Page with them as Lienholder. On phone with The General and they state because I added a lienholder (made changes to my policy) it has now increased $66/month! That's ridiculous! It should have been on there from the start!

You're Roadside Assistance program clearly states that you provide 24/7 assistance to clients that actively pay for the option in their policy. I'm currently broke down in my vehicle on the side of the road, it's 2:36 am, 27' degrees and I called for help over 2 hours ago. I was told I would be contacted after a tow company was notified and that it was being expedited! After 1 hour and 15 mins with no call or text, I called you back. I was told it would be expedited immediately and they apologized for the delay. I waited another hour and just called back again, only to be told that they can't find anyone to provide help at this hour, and that I need to call back at 7 a.m. No I'm not joking, I'm serious! Lol .. I then asked if they could at least locate and contact a local Uber/Taxi to send my way or have contact me. The reply was "sorry sir, we don't those kinds of favors" LMBO...

I was late on the first payment because the autopay didn't work. Then the cancelation wasn't clearly shown on the website. Also Progressive is like $100 cheaper. 0/5 would not recommend for first time car insurance buyers.

I was rear ended at the end of January by a policy holder under The General. She admitted fault, and I contacted her insurance for the claim since I had no collision on my policy (which I now regret not choosing). They opened a claim real quick and my adjustor called me at the end of the next day after the accident. Took pictures and uploaded them to their site for a pre-shop estimate. I got to choose my own body shop, dropped my car off and picked up the rental. Two days later I am utterly shocked when they call and drop the bombshell that my car is a total loss and they will not be paying for the repairs. Turns out there was more damage under the bumper that they deem is not worth my car's value, and gave me two options: take the $2k check with a salvaged title, or $3.5k check and they total it themselves.