The General Auto Insurance

First off I watched the commercials that came on TV and I was very drawn to them. When I started out I did a low payment and within two weeks they added additional charges to my account, and the following 2 weeks after that before I could even get a hold month in. My premiums went up so at that time during the second month I wanted to cancel it.

I'll be brief and to the point. I provided this company with my information multiple times, which you would think would ensure accuracy. This was not the case here. My sister and mother were supposed to be included in my policy, but they were never added, only their vehicles were included. When I provided their information for the third time since the initial call, the following month my premium had increased by $200. When I called to ask for an explanation on the increase, I was informed they had never actually been added to the policy, meaning they were paying part of the bill for months, but were never actually covered under the policy; and we had no idea because we thought providing their names, birth dates and license numbers meant they were added to the policy from the start. Silly us!

This company is a joke. I would not give them half a star let alone one full star but in order to review I had to. To make a long story short, I paid my insurance on time every month and when I needed them most I was SOL. I had a collision, made a claim and was then denied because Mike Conley Appraisals did not do a proper inspection of my vehicle. Called several times just to be ignored and sent to voicemail. My advice: Run as fast as you can AWAY from this insurance company.

My partner's car was parked in valet in my apartment building and a staff Member who was off work backed into my parked car... He was insured by General Auto. To fix my car door I was quoted by their body shop $10K... They refused to pay that much and the argument with body shop has gone on for 2 months! That’s me without a car for 2 months... They even argued about who was liable. This is a shady dodgy insurance company with crap policies. The building management won’t take responsibility because the guy was off work on his way home... It’s been a nightmare! The General insurance have sent very confusing letters, saying they won’t pay anything, they don’t accept liability, so they’ll pay $1,500 and we have to find the rest. It’s completely insane.

Reading the reviews on here I am shocked. I expected a horrible experience after my truck was t-boned, and finding this site, however I didn't. Reporting the claim was easy, my claims rep was fast and efficient in getting everything taken care of. My car loan was paid off and I was paid the difference all before we even found that the other driver didn't have coverage. So I was reimbursed my deductible rather quickly. So far the uninsured motorist claim I have in for medical bills is going ok. I didn't expect it to be fast, but it is moving along. I've experienced nothing but great customer service each time I call in. What I hate the most would be the hold times. Other than that, they are affordable and so far to me have been a good service. I would recommend.

I've been there for 4 months now and I have never dealt with so many issues. The phone number on my agents email was wrong, they don't contact you when important account changes happen (unless you count paper mail which is slow and annoying to deal with). The people on the phones are alright at best and I've had nothing but issues trying to resolve simple things like annual mileage, the reply time on the email side is...well I'm at 10 days right now, then it took me a while to find a contact number (after I called the number on the email signature it took me to some other company where the lady explained that "this happens all the time because they give the wrong numbers out").

Was rear ended by out of state driver with The GENERAL. Driver was on phone, seen in rear view mirror. He wanted to just bump and go. I requested his card and exchange of info. I contacted his company and generated a claim. Someone from company came out to look at damage. I tried to get car win with rental and have been pushed around because this happened out of state. All I want is to fix car not the added aggravation of a crappy insurance company. I called my lawyer. Tired of being rear ended by old men on their cell phones.

Customer Service is horrible. The moment you start questioning anything that they do, they get extremely rude, and hateful. I asked to speak to supervisor, then got a half ** explanation from the supervisor, all while this supervisor is being extremely rude. I asked to speak to her boss, she refused to transfer me. I told her she was extremely rude, and her customer service was horrible, she said she didn't care, and still would not transfer me to her boss. The whole reason for the call was that I paid a bill, website account said I was current, 2 weeks later get a letter in the mail saying that I have until the 20th to pay almost $400 or my policy would be canceled. No one in their call center was helpful at all, and like I said the supervisor and the rep were extremely rude, and constantly tried to talk over you.

This company is a RIPOFF... I set up a policy that closed 2 weeks later. I was told my downpayment only insured me for a couple of days and then I still owed for that month. The girl talked so fast I barely got a word in edgewise... And her explanation made no sense at all. You could tell she was scripted to basically go in circles with the customer: and had no confidence in what she was saying herself.

This has been the worst customer experience of our lives. Bob was supposed to handle our total loss claim from back in Dec. Said it'll take 2-4 wks and not to worry about the next car payment because it would be handled by then. He lied flat out and proceeded to drag this out for 4 long months. On top of that I tried to report him to a supervisor for his bungling of this and all the supervisor did was defend him and try to spin it like somehow we were in the wrong. Now I've had to make 3 payments on a car that was totaled in Dec and I have a family to provide for so I can't afford to keep paying for his lazy screw-up. Along with everything else he won't call the lien holder and work with them, tells me he can't get in touch, and I have to do his work for him. This is so beyond lazy and incompetent that my mind is blown that he still has a job. If I performed this poorly at work I'd be let go instantly.

I opened my policy about 6 months ago and was told roadside assistance was included in my policy. Well, last night I was stranded on the side of the freeway with a flat tire. After an hour and a half of being on hold, I was told by their roadside assistance company that I am not covered. When I called today, they told me that they do not even offer roadside assistance in California. Ha, liars, I was told that roadside was included. I pay 200.00 dollars a month and can't even get a tow. ** company with horrible customer service and they lie about your coverage to get you started on a policy. I have been driving for 25 years and have never not had roadside insurance... THEY SUCK. GO ANYWHERE BUT HERE.

This insurance is the biggest ** ripoff and the worst customer service. Had them for over a year and my insurance went up, asked why all they could tell me was that’s the new quote. Got in a car accident and these dumbasses don’t want to pay for my car!!! Lawsuit is in order as we speak!!!! DON'T INSURE WITH THESE JANKY ** PEOPLE!!!

Their pricing is ridiculous! No matter how desperate you are, look around. I found even better insurance for almost half the price The General was charging me through an insurance agent. I have full coverage for my brand new car at almost HALF the price.

We have had The General for 4+ years. Prices just kept going up. We just switched to Progressive and our rate dropped $140 a month! When I just called to cancel, they had the nerve to charge a cancellation fee and wouldn’t credit back any of this month's payment. We have never even filed a claimed with them. They have received over $12k from us since using them. What a TERRIBLE experience. Never ever again!

I have only had insurance thru The General for a year. I have 2 cars insured with them and my original quote was $97 a month for both which I paid for the year. When it came time to renew, I, all of a sudden, went from $97 a month to $131 with no explanation. No accidents, no tickets and still a rate increase of over 30 dollars. When I contacted them to find out why the increase, they were rude, gave no explanation that made any sense. Twice I called and twice the same rudeness and lack of reasonable reason for such an increase. I will find another carrier and would not recommend The General to anyone, period.

Worst insurance experience ever. Thankfully it only lasted 6 months. Let's face it, you don't contact your auto insurer too often, BUT when you do you expect prompt, courteous, and competent service and 24/7 help.

I was a customer of The General. I Canceled my policy on Dec 14, 2017. They mailed me a check that they canceled before I had even received it. I call back. They issue me another check telling me they canceled the check because I had changed my address. I get the second check in the mail and try to cash it. They had also canceled the second check as well. Here it is the end of Jan.2018 and I still have not gotten my money back. Now they are telling me that they have to make sure that the second check they sent me has not been cashed. It's a bunch of **. They were probably upset that I had canceled my policy. I will never again do business with them. In two more weeks it will be 2 months that I have been trying to get my money back.

The General representative I spoke with was so eager that she spoke so fast that I could barely grasp or understand what she was talking about. If a person is applying for coverage for the 1st time it's like seeing another language. I'd suggest the representative speak clearly & slowly. Taking time to give an explanation in layman terms other than just categories percentages and monetary values. Just speak English.

The first problem The quote was very high. I have a clean driver record. Then they went up on the already High rate I am already paying when I cancel their ass then they told me I have to a 10% fee for a 45 day premium on the 6 month amount that comes up to $291.00. This is something they don’t tell you it in small print. And I never filed any claim with them. I don’t drive the car but; times out of a month all this was told to them when I picked up their insurance.

I have The General Auto Insurance as of current and back in November I hit a deer. So I make a claim and everything is good. Joe ** (the adjuster) calls me back and they send a check for 3 thousand something dollars which is two thousand cheaper than the car shop's quote. I get a call from the car shop telling me my quote had used parts on it which they do not make for my car. I have a Cadillac CTS-V. So no problem. He calls them and I call them. Joe ** didn’t call him back for two weeks and when he tried to get ahold of his supervisor he was told it’s not in his hands. So this repairman had been fighting with them for two weeks to get my car fixed.

This insurance is overpriced. I found another policy for half of what The General charged me. I canceled my plan within the first 5 days of having it. I was hit with so many fees I basically paid them for NOTHING! Don't waste your time or money.

My current experience with this terrible insurance company is exactly like Donnette of Chetek, WI and so many others I've read about. My husband's parked vehicle was hit and run by an insured of The General. The insured's car (driven by his girlfriend and followed by him in another car) was totalled and he left it. He lied to the police and even stalked my husband. Police discovered that he had this insurance. We filed the claim gave all info to Jillian the adjustor who until she stopped returning calls was pleasant.

They steal your money then send a bill to collections claiming you owe them. In reality they owe you 177 dollars. They never refunded then say you owe them 124. Crooked company should be investigated for fraud.

I was with them for roughly 1 year 8 months with a two car policy, the rates are low which was attractive to me at the time. I have gone through two claims, one of which they refused to cover damages that were caused by the accident on the wheel bearing and caliper. After months and eventually over a year of stress over the issues my car was having I had to pay over $2000 in repairs because the company that repaired the car only did the body work and failed to do their job to check on the work that was needed. I had to replace my rotors 7 times in 4 months since the wheel hub and bearing were damaged from the accident and the caliper was hanging which they also did not fix. I called and emailed my adjuster consistently for months with no regard or responses. I had to pay $2000 in repairs myself.

I recently discovered that every year I have been paying almost 200.00 more a year than the amount of my policy, this is unlawful, I have a clean driving record and yet paying over 1500 a year. If anyone else is finding this should report it immediately.

Had fender bender, gave my insurance info to the other driver, cannot get any payment from these jerks, claim submitted in August and now it is December. With lie after lie to blow us off and waste time hoping we will forget it and get tired of calling! Sorry ** company!!!

On October 1, 2017 I was heading to Stony Point NC to go horseback riding which I do most weekends. It is about an hour and 20 minutes from my home and it was approx. 8:30 am. The highway is 4 lanes and I was in one of the left lanes and put on my directional to move into the far left lane because I had 30 plus miles before my exit. There was a man driving a 2003 burgundy Chevy Tahoe about 3 car lengths back giving me more than enough room to move over. My directional must have aggravated him because he FLOORED it to prevent me from moving over. I had just begun to move over when he ran into the back of my 2015 Sorento at probably 80 mph knocking me forward and as I move immediately back into the other lane then over to the breakdown lane on the right side of the highway.

The General Insurance company charge me insurance for vehicle that was never owned by me while driving my car which was uninsured. Now refuse to refund back money or work anything out with me. The General Insurance company refuse to accept fault.

The lady that I talk to is great and she does a great job. The employee Ann is simply a very nice, helpful person. She knows all the answers to any question that I have ever asked. She always returns my calls timely, always cheerful. She is an asset to The General.

It's inconvenient that there are no stores in town that I could make a payment at. I no longer am able to talk to someone face to face and when I get online I always have Some Kind of difficulty so I just call. Every person I have had to talk to has been pleasant. Thank you Lord that I have had a major claim and it was quick and easy since the other party never contacted them.