The General Auto Insurance Reviews

I purchased the policy before all insurance companies could get me a quote. In less than 24 hours another company gave me a cheaper quote. I called the next morning (still not even 24 hours later) to cancel the policy. Their underwriting department, still had not reviewed my information. I have been driving for over 20 years. Over 30 days and several calls out of my day; to be told because I was “under contract” I was responsible for 10% of the entire policy. Let’s take a wild guess what amount would be. Before purchasing any policy with them, please ensure you received all quotes and you’re comfortable with what you’re about bro do.

Called TWICE to cancel car insurance policy. They apparently don't know how to do their job probably and STILL charged me and now want me to pay for insurance I didn't not consent to, or it will go on my credit. Way to bully the little people General. Not only did I have to pay for my new car insurance with a better company, but I have to pay for something I asked to cancel. Be VERY careful when picking a car insurance agency. These people are nothing but a scam. They are now threatening to put this on my credit, which I've been working hard to build. I shouldn't be bullied into paying for insurance I do not need. I've recently read hundreds of other people's reviews who are saying the same thing. Don't go with the General for car insurance if you don't want a lifetime hassle and obligation!

My vehicle was hit from behind by a vehicle insured by The General. The driver admitted liability and the investigating police officer agreed verbally and in his written report that The General insured driver was solely at fault. I filed a claim with The General and the assigned claims representative was essentially nonresponsive for over 2 months. Thus, I had to go to the troubles of getting an estimate, $4,706.19, and traveling about 30 miles to the county where the accident occurred to file a lawsuit against The General insured driver, who also lives far away from the courthouse where the trial will take place. Such defendant, The General insured driver, stands to be found liable for my damages and another $181.00 in costs that I had to advance.

Sending threatening letters to cut off insurance for a vehicle when we already paid it. Very rude over the phone, can't understand customer service people because they don't speak English. AMFAM is much better than The General Insurance.

They deserve 0 stars, the agents are not helpful, they do anything they can to avoid paying, and the rates are ridiculous! Our rate went from $54 a month to $274, and we didn’t have any accidents or claims. The agent had no explanation. They also refuse to tell you what your premiums are before the insurance renews, they just want your money. I would avoid this company unless you have no other options.

ZERO STARS. I am a, or was an insured driver of The Gen, a BMW to be exact, was stolen the day after XMas of 2022. I had spoken with on adjuster, then another one contacted me, asking for my bank statements and my call logs. I am still confused on what the reason is for them. However, the adjuster told me that the insurance policy wouldn't cover my claim due to a lapse. Then told me my business insurance would cover or should cover some expenses. So due to the 70% of my revenue is tax season, I am overloaded with work to do, can't continue to argue, call and go back and forth with two people, on top of gather all the things they were asking for, I was out of town when the adjuster called. I have already been set back.

I got into a accident, hit by a women running a stop sign. This at the Beginning of September. The General did less than nothing to help. Now they are telling me they are dropping the claim and closed the case. They discouraged me from getting a attorney, told me insurance doesn't have to pay for storage and to disregard a witness. Way to go General! I did more to resolve my case than they are. They just gave up! Do yourself a favor and bypass them all together. There is a reason they say The General is not a real insurance company.

Beware of this sleazy scammy terrible customer service company. If you want to be scammed and sent a bill years after your policy ends go with this company. This company sent me to collections a year and a half after I switched companies. They claim I owed them money for something that wasn't agreed to in my policy. They never sent a bill, email or phone call. Just sent it to a collection agency. Absolutely absurd to send a bill to someone a year and a half after they are finished using their services. This company refused out of good business to remove the charge. Even after acknowledging that they should be better about contacting people about bills and that they needed to change that policy.

The guy who totaled my car in January has insurance from the General. They contacted me to file the claim on their side. The claims rep has refused to accommodate my expressed communication needs and has FLAT OUT ARGUED with me SINCE JANUARY. After I requested contact information for his manager/supervisor (which he refuses to provide), he FINALLY sent over six simple questions he needed answered within a minute of me informing him of my intention to escalate and provide documentation to his supervisor.

I've been a customer for about 7 years, and I got into my first accident five months ago (the other party was at fault). I've received minimal contact from The General (basically all I was told is "you're not at fault so we closed out the claim on our side"), and they're difficult to get a response from when I've reached out. A couple of months of not hearing anything, I contacted my claims adjuster about getting my car fixed, and I was told to get a repair quote and send it to the claims department if I wanted The General to pay for it. I did so. I just got an email (several weeks after sending in a quote) stating The General can't do anything to help me and if I want my car fixed, I need to pay out of pocket or contact the other party's insurance company. Which I naively assumed had already happened after I initially placed the claim.