The General Car Insurance Reviews

Had an incident on 12/6/25 with an insured who uses The General. The insured was making a delivery of some sort (in my complex mind you) and hit my car. She was looking for the building to whom she was delivering to and did not yield to oncoming traffic. Was supposed to have a recorded statement on 12/22/25 - NEVER HEARD FROM THE ADJUSTER. Then I get a call from the adjuster on 12/26! wth!!! They are very unprofessional and the adjuster should be fired. To date, this claim is still open. SHAQ....you should be ashamed of yourself for advocating for this fraudulent company!

Worst insurance company in the world. If you fall victim to getting into accident with one of their clients. Their adjusters will be guilty of claim delays and agent mishandling. I have filed complaints with the insurance commissioner in 2 states for these reasons. If you make the adjuster mad, they will transfer the file to another adjuster to slow it down even more. Mark ** is the adjuster that sat on our claim for 6 weeks.

I am not a policyholder, but the driver who hit my baby and me was. It has been over 30 days, and our claims representative, Amanda **, has not reached out, despite me calling and leaving voicemails, sending text messages as she instructed for any questions, or emails. This company is so unprofessional. I'm so glad I'm not insured by them because communication with them is impossible. Shaq should be ashamed to get endorsed by a company like this!

One of my employee's was recently rear ended by someone with The General as their insurance. I placed the claim the following day & received a claim #. I did not get a call by an adjustor at anytime over the first week. I called the next week to try to get someone to help. It is a service van for us & we needed a replacement. The van was not legally drivable. I could not get anyone on the phone. After at minimum an hour of trying on the phone. I just kept getting forwarded to somewhere to leave a message. I left multiple messages. Our adjustor would never return the call. After 2 weeks I finally got someone on the phone after spending 30minutes on hold. Getting transferred yet again multiple times. Finally spoke with a lady who was rude to me. Told me they had 30 days to do their investigation. If I needed something before to call my own insurance company. No apology for the delay or explanation.

The worst customer service team I have ever dealt with. They have attitudes from hell & will hang up on you if you return the favor. They lied about my policy pricing and then refused to refund me. I submitted the documents for my speeding ticket ONE MONTH before signing the agreement and they claim it was never sent.

I am a retired 62 year old married man with no tickets. 2 months after quoting me a price they raised my price by 20 dollars. When I called and asked why they gave me no reason, put me on hold and then hung up on me. Called again, same thing. I cancelled my policy with 20 days left in the month expecting the prorated amount to be returned. Instead 4 months later they came at me saying they were keeping my money I had already paid and were taking me to collections for 67 dollars (about the amount they owed me) and said it was for reimbursement of deductions they had given me?

I was in a accident with one of their insured clients. Let me start here. I was at a stoplight on August 17th approximately around 11 56. A The General insured car t boned another car and came across a four lane road and hit me head on. Lucky he hit a stop light pole first which slowed his car so he only did 4000 dollars worth of damage and I was not injured. I have been trying to get my car fixed ever since. It's sitting at shop tore down and they keep saying, "We are going to assist you." I call BS. They will drag this out I am sure and not pay nothing so God help you if you are ever in a collision with one of their insured. I will more than likely have to get a loan to pay for my car. This company needs to be shut down and boycotted.

The worse experience I ever had, they transferred me to three different adjusters over a month span, which cost me 3000 dollars only to total my car out that could have been repaired for same price. They have terrible communication skills and they acknowledged their mistake to only tell me "Oh we can’t help you but you just cost me 3000 bucks." Horrible customer service, horrible company.

My car was waterlogged in flooding over 2 months ago and they just decided they want to do a risky repair on my vehicle for almost 11K because they don't want to pay to total it out. They don't include a rental car with my full coverage and my problem is no priority to them. They haven't even started working on it, they haven't even said sorry, they flat out don't care! Stay away from The General if you value making sure you always have a car to drive. They spend all their money to have Shaq in their ad, but don't care a single bit about their customers! They just want your payments to clear, they don't care about your claims!

I spoke with someone over the phone and he walked me through the whole process and he explained it all and had patience with me. The price was cheaper than any other company. I highly recommend The General.