The General Auto Insurance

I've not held back in informing him of how unprofessional and completely unacceptable his behavior has been these last FIVE AND A HALF MONTHS. His last communication flatly said, "I'm sorry that I'm trying to help you." His behavior is disgusting and I'm absolutely appalled at this entire experience. I've had AAA for a while now, and they've always been phenomenal. When I called to file my claim that evening, the people I spoke with were extremely compassionate and beyond helpful. They had the claim completed and a check to me within days. They didn't hesitate to accommodate and respect my needs/requests and certainly weren't argumentative. I'm sure some will say I shouldn't be surprised with the General, and I'm not, but this experience with them is worth documenting and sharing. If I could give this review zero stars, I would.

I spoke with the other party's insurance company this past Friday, and The General hasn't even attempted to handle this claim with them. Because they didn't send over my statement, USAA held me 100% liable. USAA has helped me more with this than my own insurance company. Long story short, The General will do anything to avoid doing the work you pay them to do.

Good luck getting anything out of this company that encourages and enables insurance fraud. Not only that, but they support racism and prejudice excuses on behalf of their clients along with lies as "facts". Their customer service team and adjusters are abusive and manipulative. Their adjusters will bribe you into paying out of pocket or going with your insurance company to avoid having to pay for damages their insured caused. This company is a scam and spent all their money on Shaq ads, as I see no money being spent on actual insurance claims.

These seem like gimmicks for this company to drag the process along even further and also dumb down the amount paid for your repairs, if I knew these people were subpar and had this type of service, I would have never purchased a policy, they sure don't waste time collecting the extra extra high premiums, this is a nightmare and disaster, I guess I'll need an attorney at this point to have my vehicle repaired, I want to throw up, I'm so disgusted with these people, I gotta find a new policy holder asap, I don't know who or what type people they cater to that they feel they can handle things this way but it's a Big red flag for me that says run.

This also happened again this year (2021). I did receive paperwork from the DMV this time about this so I was able to catch it. When I contacted The General about this they said that this is what they do when a policy comes up to be renewed. I have never had this with any other insurance company I have worked with. And then the last straw, this past Friday I made my monthly payment over the app. It kept saying my payment was denied. If finally went through. Then on Saturday when I looked at my bank account it showed 2 pending payments for The General. When I called them they stated that there was a payment made on Friday, the day I made the payment, and also the next day. They are refunding the second payment, but I will not recommend them in any way shape or form. If I could give a lower rating I would.

If I had spoken with him on that day discussing possible changes with my new vehicle, I definitely would have stayed, paying a lot more with The General than I am now with Geico, because I would not have had the determination to leave due to that above and beyond rude customer support agent. So for me I guess it was a good to get her, since it triggered me to finally search for a new insurance company after all those years of unsatisfactory service.

In conclusion, even though I left The General (due to their extremely rude customer service agent) I still felt the need to write a review about Mr. P., because he was the most amazing customer support agent I ever encountered and The General needs to know this, because they need a lot more like him and retrain most of their other agents if they want to survive. If The General is reading this review, it would be a wise thing to take note of the name P., because he is definitely one of their greatest customer service agent they have, and I would know because I have been with them for over 10 years and dealt with many of their agents throughout the years.

Original: I have been with the General (permanent general back then) for about over 10 years. Therefore, I know that the customer support agents are not that friendly. So, I never expect great or friendly service from them always. But, the customer support agent I dealt with today was above and beyond rude that I immediately called Geico and brought my business to them and finalized my membership and payment with Geico. I am very glad that I finally made the decision to leave The General and will no longer deal with their unfriendly and straight out rude and unprofessional Customer Support agents. The only reason why I still have the app with The General is to make sure I get my refund from the cancellation. After I receive my refund The General app will be deleted forever!