The General Auto Insurance

I have had this company for 2 years mainly because I was on Workers Comp and never knew when my checks would get paid. I recently moved from Vermont to NH. I paid my policy payment not realizing that they couldn’t just swap states two days before I moved. NH doesn’t require insurance but I’m responsible and wanted liability. Well they told me NH had all these requirements and they had to cancel my VT Insurance to issue a NH. They only allowed me a refund of $60 dollars from my $110 payment which they were to apply towards a my new policy plus I had to pay $13.98 to complete the payment. So I did.

I have had Direct General for over 8 yrs. during which time I never filed a claim, until hurricane Irma came though Florida. My car sustained wind damages. I called. Was given the run around. I was passed around like a hot potato, from agent to agent. Finally one of them took down my information and said someone would call me back. I received a call back the following weekend on a Saturday, from a very unprofessional Melbis **. She was extremely rude, and verbally harassing me. She asked a bunch of questions about everything except my claim. She then said that an appraiser would be contacting me within a few days.

As of September 01, 2017, I had sold my vehicle, it was insured by The General and as of July 2017, I had renewed my policy for a whole fiscal year for $759.75 - Liability. But when I had contacted the insurance co. they had informed me in order to receive a refund, they needed a copy of bill of sale with signature's and to fax to their office, which they gave me the fax #, which in two instances had been incorrect, this began to upset me and when I finally sent copy to correct fax, the date was Sept. 22, 2017.

The refund policies of this company are horrendous. Never will I ever use them again. I paid my monthly premium and used on 10 days worth, I cancelled because I got much better rates with Progressive... And they said, "the remaining $67 was applied to fees," etc... Screw that... I WILL CONTINUE TO FILE COMPLAINTS UNTIL THEY REFUND MY MONEY.

I had General for 2 years. I'll start with "my mistake" on being less than a week late on 2 payments in a row through the span of my business with them. Unfortunate, but understandable reasoning. I am someone who needs paper billing in order to stay on top of things. During a move, I had updated my information with them online. I'm always very tedious when it comes to my billing so I'd be shocked to find out that I went out of my way to select e-billing when I'm always careful to be sure it's mail... But whatever. So after the second bill to my new address was never sent, I called them (nightmare) to verify they will start to mail my bills again. Good as gravy... Nope. They jacked up my rate 2 months later. I called and they said it was because I was previously late on those two bills. Zero incidents, accidents or claims of any kind. But okay, I was 24 so like everything else, I bit the bullet.

Five years ago I was somewhat forced into allowing this company to insure me because I had to carry an SR-22 for a year. So I did. Five years later and no accidents, ticket or problems, I notice that my rates continue to increase annually, so I switch. They send me a bill after switching, and then send it straight to collections. Totally garbage company.

I got car insurance with The General in June 2017. In August 2017 my car was stolen in another city. I called, put in my claim and I spoke with my adjuster one time and was not able to reach her until 4 days later? During that time I had other adjusters helping me. When I finally talked to my adjuster she told me an investigator would be in touch with me to come out and talk with me. So the investigator came out two days later to my home and treated me like a criminal. On the first 48 she kept proceeding to tell me she retired from the police station in the area my car was stolen 15 years ago?? Prior to her coming to my home I was getting a lot of mail from The General that has very big bold letters about fraud and the letter was only a one sentenced letter but the bold fraud print was a few sentences.

Everyone should stay away from this company. They are the worse you can deal with. Customer service is non existent and if you sell your vehicle and want a refund they refuse to refund your money and refuse to talk to you. The company should be put in liquidation.

This company is an absolute rip off. My car was a total loss in an accident and they are giving the run around because they don't want to cover. They don't even want to provide me with a rental even though I was paying for it on my policy. Stay away, I'm telling you. Do not use them, all they want is your premiums, nothing else.

2 years ago my local independently owned Insurance Company merged with The General. My local company had always been great and I like to think of myself as loyal so I stuck with them. Big Mistake. I pay my bill by phone every month. I called to pay my $113 bill on the same day every month and the automated voice said I owed 489. I had never missed or been late for a payment. So I call and they had added my 15 yr/old who just get her learner's permit without my consent. So I explained my daughter has her own car and is insured under her father's insurance. She does not drive my vehicle at all. Never.

Absolutely the WORST insurance company I have ever had in 30 years. All of these reviews are dead on right! Even the IRS gives you a grace period, not the General!! Lowest rates? HAH! The HIGHEST RATES EVER. For nothing. Customer service has to be from a rent a drunk temp service. They are IDIOTS. Cannot wait for them to beat it and be out of business. Shaq must be a total idiot too. People should harass this moron in public until he QUITS being their spokesperson! I have a 20-year-old car with a PERFECT SAFE DRIVER driving record, and for BASIC coverage my insurance is 170 bucks a month!! They send you these idiotic emails all during the month WEEKS before your payment is due saying you owe this NOW. They treat you like you are a criminal. THE GENERAL INSURANCE IS THE WORST COMPANY IN THE WORLD! PERIOD!

Every month when calling the automatic line, it glitches. You will spend hours of frustration dealing with it. Customer service is rude, and insurance is subpar at best. Finally got rid of them and upgraded to a better insurance. If you choose this company, get ready to deal with a whole lot of nothing for an insurance that gives you nothing. There is NO customer loyalty.

They were very helpful and the prices weren't that bad but a little high for my taste though. Very friendly and courteous. Would definitely recommend them for anyone to try.

They added my brother to my policy without my consent. Colorado State auto insurance regulations state they can't do so. They rejected my refusal of consent letter after taking my payment. They say they added him because he lived with me. He never lived with me. He overnighted on Thursday night to get to school Friday morning. He had been overnighting since early December which is when he wrecked his car. Classes also ended in late December.

This company is the worst I have ever dealt with. As soon as my son received his drivers license they send me a bill for 500. Mind you I paid the insurance up for 6 months, I never authorized them to add him in because he was not driving at the time, then on top of that she gonna add. This company is not a standard insurance company. Well why take people money if you gonna be the one making decisions on other people account. They will never receive a dime from me ever again and will make sure I tell everyone I know not to use those scammers. You are a complete Joke! I hope you go out of business???

I was with The General for a year. At the end of the year, they automatically renewed my policy and took their money, $151.61. Two days later, they tell me that my policy has gone up by $20/month due to claims that they've had to pay in my area. I didn't want to pay more so I canceled my policy. Long story short, they covered me for two days, but refused to refund my $151 for the month. I live on social security and they screwed me out of $151. When I canceled, the lady was rude and couldn't have cared less. I'm with Liberty Mutual now and I have much better coverage.

The commercial shown here in Hawaii and the information shown in reality is not as simple. It is advertised you can get insurance as little as 20 down and you can get your insurance card same day. It's misleading in a sense because you cannot only pay 20 and get proof of insurance. It'll cost more than twenty dollars down and a printer is necessary.

We was pushed from one person to another & never felt we was treated fairly. The customer service was awful & didn't seem to care that our vehicle was stolen & wrecked. There was a police report & the person who stole it was under age, caught by the police & arrested. Because that person didn't have a valid license our claim was denied. General Auto customer service Reps need better training & they continuously denied us anything in writing about our denial of our claim. 20 or more calls were made & our calls were transferred to others. This went on for a year with no help from the company. When your car is stolen by someone, you have no control over age, gender, or if they have a valid license. It cost us & we learn not to do business with them again. The claim was never settled & we changed insurance companies.

Just want to throw this out there; If you are looking for auto insurance don't waste your time on The General. My insurance was about to expire so I contacted TG. Unfortunately I should have read the reviews. I contacted and paid the premiums for 6 months TG on 05/03/ 2017 for a start date of 05/04/2017. I contacted my bank and was given a partial refund and then a couple weeks later an additional refund. Now I am receiving a bill for the the full amount. How does a company refund you money and then bill you for a cancelled policy?

The General is BY FAR the WORST insurance company I have ever experienced in my life. On May 1st 2017, I was hit by a tractor trailer who fled the scene. I had PHOTOS of the vehicle, their license plate number and the name of the company who hit me but The General was convinced I had fabricated the claim and I am still mirrorless on my driver's side, while they "investigate" me for "fraud". I was asked multiple inappropriate questions by the company such as "why do you have two vehicles", "why is your truck so big" and was then told that while they investigate, I should drive my other car because "you have two. Drive your other"...

I was a customer of the General for many years. When my new yearly policy came into effect this year my insurance bill went up $30.00 a month. I called to find out why, as I have NEVER filed a claim. I was told that the "statistics" in my area formed the new insurance rate. I told them I was going to shop for a new insurance company and they said "okay". When my husband called to cancel the policy after we switched to a new company they didn't even care. I guess the General wants to get rid of customers that pay their bills and never file a claim. There is a lot more out there to choose from, DON'T CHOOSE THE GENERAL.

On the 21st I could not pay my bill because the account was locked. The 22nd I called and paid my bill. The lady said I needed information. I sent the information in on the 22nd. She took my payment on the 22nd. Three days later my policy was canceled. That I didn't know for 16 days that I had no insurance. I called four days ago. Three people stated that I had no insurance. Even the general app said I had no insurance. The gentleman today said they corrected it. Four days later and they're still charging me for the 16 days that I did not have insurance. So they did a cover up just so they would get paid.

I had purchased the insurance and literally a half hour later was in a fender bender. The General wouldn't cover it claiming my policy wasn't in effect yet even though I paid via debit card and they took the funds immediately and sent me a confirmation I had insurance. So I paid out of pocket for the accident. Then the license branch sends me a letter about needing proof of insurance or my license would be suspended. So I ask The General to send this proof and they do. Now if you denied my claim saying I don't have coverage at the time of accident how can you turn around and tell the license branch I did???

I was rear ended by a customer of the General Ins Co. My car was totaled and they wasted no time getting my car and the title but 1 month later I still have Not received my settlement check. The General paid me for 8 days of a rental car. The adjustor stated they only have to provide a rental up to the time I accept their settlement offer. So I have had no vehicle, no check to get another vehicle for A month now and no rental car!!! So if you want to purchase poor quality ins and really screw the person you hit if you Cause an accident then purchase the general ins. Next time I will go through my amazing ins co and then let them deal with that crappy ins co. I'm planning on filing a personal injury claim as I was injured in the accident but I may need to retain a lawyer for that!!!

My mom's car was hit and they sent an adjuster out who told her they would give her one hundred dollars to fix her bumper. I pay over 7000 a year for 3 cars and she only got 100 to fix a bumper that will eventually fall off. I am cancelling this account and found another company half the cost for premium coverage. This company steals DON'T GET THE GENERAL. THEY WILL RIP YOU OFF!!!!

My 17 year old daughter purchased a car. I went with General Insurance because at the time they offered me the cheapest rate. Three months into having the policy I added comp and collision to my vehicle. I was told to email pictures of the vehicle to prove no existing damage. I did that. Later that day my vehicle was in an accident. Now the general is investigating me. This happened on 4/19/17. As of today 5/6/17 they are still investigating me, questioning the pictures I emailed them, wanting receipts from merchandise that I added to my car, wanting to know why I had a college parking decal in my window when the picture was taken but not when the adjuster came out to look at my car.

I signed up for auto insurance. When my next payment was due they sent me a cancellation notice instead of a statement. This went on for about 5 months. I kept emailing them and received no response. After the January payment the cancellation notice was increased by 25 dollars, with no explanation. When I tried to call I received a message to call during business hours. No phone number or office hour timeline was provided. I sent them an email advising, They were canceled due to Billing practices. I went with another company. I responded to numerous email requests to reinstate my policy, my response advised I was not a customer any longer. They sent me a bill for 38 dollars with a letter threatening to report me to credit reporting agencies.

I quoted car insurance for my 21 year old son. He has to have full coverage since he finances 800 monthly. They say because he is 21, because of where he lives. How can a 21 year old afford 800 a month car insurance.

Every month I get my bill it says it's due on the 8th of the month. I paid it on the 8th. I just talked to them because they added a $15 late fee. Apparently it's due no later than 1:00am on the 8th. But the bill doesn't say that. I'm a Senior Citizen and on a limited income. They refused to take the $15 off because they said they done it once before. It makes me wonder how many other people have had to pay late fees because they don't put the actual date on their bills.

I have never seen a company pass the buck as much as The General. They never explained the process of how this is done. They have a third party settlement company that they use- IAAI and their employees are contractors. It has been a nightmare because I keep getting referred back and forth between the two. I sent my notarized paperwork via USPS overnight and they received this on 04/12/17 and now IAAI has issues with the documentation. Meanwhile I am without a vehicle in Phoenix, AZ. It's hot and in the 90's now. Our public transportation is also terrible and only comes to my area once an hour.