The General Auto Insurance

I paid on time with auto pay for six months straight. It’s so happened that I switched banks and in the resulting delay from my new direct deposit from my job, my first month on the next policy was missed and the policy lapsed. I offered to pay right away and asked if I could just continue my policy from there with auto payments since my bank account had by now been straightened out. They refused and said I needed to start over with a new quote. Since my lapsing payment now was visible when making my new quote it caused the price of my car insurance to drastically increase. I got zero help from them even though I had never paid late before.

They said I couldn't start a new policy and then wouldn't add the coverage and kept trying to get me to sign docs that weren't even what I wanted nor was it the state minimum. They refused to work with me and said they couldn't advise me. The whole time eating up the money. In the end they charged me way more than even their quote or any other company would have for now of the coverage I needed. Same coverage as I had on an owned vehicle for one that was financed. This was them finagling a way to get more money. I paid $168 for a nothing policy that was $38 originally.

I have insurance they The General, but since the accident was a rear ending I was advised by my rep to wait for the person that hit me rep to contact me. This person was also covered by The General. I received a call from Diane and after a brief conversation she accepted liability on behalf of her client. She said a check would be mailed to me as soon as possible. It was. I deposited it and unbeknownst to me The General put a stop payment on it. So now my account is overdrawn and I still have not received compensation for the accident. I am so upset and frustrated. I guess I’d better find a lawyer.

From my experience, I believe The General is not an honest company nor are they professional. The staff I spoke to did not know what they were talking about, lied to me, and did not return my calls. Two months ago, someone rear ended me and he told me and the state trooper he had insurance through The General. I filed a claim through The General, and they denied my claim because "I was at fault," which the police report clearly showed otherwise. A man working in claims at The General proceeded to tell me my insurance company paid for the other guy's repairs, which was a lie. I called my insurance company to confirm they had not paid for anyone's repairs. Turns out the guy who rear ended me did not have insurance, and I had to spend two months calling The General and my insurance company to finally get the truth and access to coverage.

I recently filed an insurance claim on August 30th of 2018 where my vehicle struck a curb and no other vehicle. It is now October 5th and my insurance claim is now in the investigative section and my vehicle is not been repaired. My investigator initially asked for my schedule at work and my phone records. Next my investigator ask for the address phone number and name of my supervisor. It has now been well over a month and my vehicle is nowhere near being prepared or repaired. My investigator does not even live in my city or county and is not able to visit for an interview.

Had an accident, slid and hit our old rental property. They completely denied the claim and lied and denied coverage to our state. Now my wife whose name the car was in is losing her license for a year and we have a judgment on use. They lied the entire process and we didn’t even get a day in court.

My vehicle was hit on Sept. 4, 2018 by Mr.__________ of ______ Winterpock Rd.Chesterfield, VA. He was deemed to be at fault - Chesterfield Police report # **. This individual was issued a summons for reckless driving in addition to 2 other offenses. I have been going round and round with The General Ins. co. since this happened - my vehicle a 2010 Ford Explorer has been repaired as of today Sept. 28, 2018 and I was told by Caliber Collusion, 2820 Hull St. Richmond, VA 804-233-5446 that they cannot release my car because they haven't received any confirmation of payment or any money from The General.

Awful. I am losing my license for three months because of their horrible lack of customer skills and billing practices. But most importantly because they have liars for reps. They say that everything is fine we took care of it come to find out that was a lie. Wish I would have read these reviews before going with them. I will be seeing a lawyer about this lemon company. Anyone wanna join. I talked to other insurance companies and they are definitely in the wrong here. Run while you can. Pay a little more and go with a reputable company because these jokers need to be put outta business. I could only imagine if you got in an accident then you would really be in trouble.

This company is a thief. I started a new policy Feb 2018 for two cars, a 17 Elantra and a 15 Elantra which are both financed. When financed you need full coverage. I told them clear as day both cars need full coverage and I gave them the name of the finance company. My payment was perfect for us until Aug 2018 it increased by $80+ which I thought was because I removed the 2015 and added a 2013. Now it’s Sept and come to find out the original payment was low because these morons only had a Liability on one car. REALLY? DO YOU PEOPLE KNOW THE LAWS? Bye bye. I’m back with Liberty Mutual where I was for the past 24 yrs. I guess the grass really isn’t greener on the other side.

Don't get The General as your insurance. They don't care about you or what happened. They seem to care more about paying the other companies JUST TO RAISE YOUR RATES. First of all the entire time they kept talking to me like I was a stranger. It made me feel real upset that they kept asking me my name, what car I drove, what year it is. REALLY? You are my insurance and you don't know what car I drive, my name, or where I live?

Don't insure your car with that little ** with the white mustache. The General they are one of only a few companies that won't pro-rate a refund of your paid up premiums when you cancel your policy and go with another company. Allstate is a good company. They don't ** their customers.

I asked why my premium increased. I was told it was because I moved. That's a reason??? They kept saying the same thing over and over. I moved to a less congested area a MILE from where I was before, less crime, and my car is now parked inside of a garage. I asked how underwriting came up with an increase simply because I moved. Their response? "Underwriting doesn't answer those kinds of questions". I asked, "Can someone answer the question intelligently?" Their response "the answer is that your premium increased because you moved". BYE BYE GENERAL!!

My wife and I purchased insurance for her and myself with General. We went along several months paying the agreed upon rate, only to call in to make a payment one month and have them state that we owed them $400 MORE than our monthly payment. Was due to their running some sort of Nexus scan and they claimed we had a street kid that we had let use our address to get some mail that he needed living with us and had hiked our rate accordingly since he had such a bad driving record. The boy had never touched one of our vehicles.

I had a policy for a year, at renewal time they increased my rates $10 per month for no reason. I had no accidents nor tickets. I researched other insurance options and found out I was paying way too much! I ended up getting a policy at Nationwide with a little better coverage, including roadside assistance for less than half than what I was paying on my original policy with The General! I was amazed. Then I felt dumb that when I originally bought The General policy I used one of those sites that supposedly check all sites for the best rates, but actually it only checks the 4-5 that pay to be on the site. Live and learn, and now I pay a whole lot less!

I've already got good coverage through Geico but decided since we are on such a limited income and tight budget so decided to just see if we could do better. Waste of time. DOUBLE what we are paying now for identical coverage. What a joke. Considering my wife and I are in our late fifties with extremely good driving records and no other drivers in the home. They quoted me nearly $1000 a year! Are you JOKING?! I've already been paying less than half that for over ten years. So where's the great discounts?

These people are cons... I took out a policy and paid a down payment of over $100, just to have them cancel me (my driving record is very good!) 6 days later. I assumed I would receive a refund of something but instead I got a bill for another $114! Lmao!! Good luck collecting that General???

I started my insurance with The General on the 30th of June which my monthly was going to be 121 with a downpayment of 186. Five days later I called to add another vehicle which let me tell you was a headache of its own. Well with me adding another car which was only liability my monthly went up to 305. So I decided to cancel. When I cancelled I thought I’d get most of my money back but was I wrong. Coverage for 4 and a half days costed me 120. They charged me a month payment for 5 days coverage. Never will I even consider this company for insurance. Their system sucks and they will rip you off. Look elsewhere people unless you can afford to lose money for nothing.

Beware of this company. They raised my rates so, I canceled & did not renew back with them. I got another insurance policy with their competitors. They started charging me all sorts of fees for services that they never provided, to or for me after my policy had ended. They put me into collections & threatened to ruin my credit unless I paid their made up charges. I disputed so many times with this company & their collection company to get nowhere with them. They eventually ruined my credit because I did not pay their ransom (made up charges). I am in the process of legal counsel to hold this company accountable for what they have done & the damages they caused. Please be very careful with this company & do your homework. I am a very very upset person with them & want to get word out of how they are.

Shaq should be ashamed! Two vehicles - paid coverage for a year. Ran over debris and it’s been NINE weeks. I didn’t get rental coverage or I’m SURE my car would be fixed by now. I noticed that the GOOD reviews here have never filed a claim. I hope you don’t have to go through the General’s BS when you need them. Does it REALLY take over TWO months to get your vehicle fixed? I’ve now contacted the WA State Insurance Commissioner. I’m betting The General will do their job now.

I started with The General in 2015. I had 2 vehicles on my policy. A 2006 Chevy Express and a 2008 Mazda CX-7. On Dec 16 2016 I donated the Chevy Express to Kars4Kids. I called The General telling them the van was no longer on the road. I donated the van to Kars4Kids. I was reading my policy for some reason. Around 08/2017 the van is still on my policy. I call The General. Really po'd it must of been a mistake. A month ago in July 2018 the van is still on my policy. I think to myself there is something going on here. By keeping the second vehicle on the road they are receiving payment for that while knowing that the

vehicle will never have a claim because it is not on the road. I have a feeling I am not the only one this happened to. Why else would an insurance not take the vehicle off the road, I have a feeling there might be enough people to start a class action.

Words fail me. I have never ever dealt with such an asinine company sending out notice of cancellation when I paid 2 months in advance and 10 days early. Every rep I speak with says ‘that’s what they do...’ We get huge numbers of complaints but nothing changes and yes it’s a Mickey Mouse company. Even the recordings sound like they were made by some uneducated person. Absolutely horrible customer service.

Policy stated 33.00 premium payment. Invoice states 33.00 but have paid 52.00 consistently. Cancel policy on due date and charge reinstatement fees even though should be next payment on date policy started. Asked about price hike and they said they didn't know why it would be stated as 33.00 but when I look at my recent invoice it states the payment at 33.00 even though they are billing 51.00. Very strange practices with billing. Fraudulent practices, no real explanations. Tried to pay bill on 16th only gave me an option for the 17th. Very weird. Will cancel as they quote one thing, invoice same, then bill is totally different online. Just not sure how they do business.

I would not recommend anyone using this insurance company for anything. I was in an auto accident and the agent with this company has been rude, disrespectful to myself as well as the person driving the vehicle I was riding in. They do not return their calls and when they do they take it upon themselves to try to browbeat the customer into settling as well as say things one way and then switch it around. They also take it upon themselves to make decisions for the customer against what the customer may have said. So if you are in an accident and the person who hit you has the general hire a lawyer as you will not be treated decently by any of the agents who work for the general auto insurance.

Was told I wasn’t eligible because my boyfriend visits me and has a car. Really? I guess I have to break up with him to get insurance. So, I can’t ever get it and he doesn’t even live with me. Wow so disappointed with this insurance company.

Though true The General is fair with their low rate insurance their claims adjusters are low rate as well. Me and my mother-in-law got into a wreck June 15, 2018 Friday. It took till Monday for the adjuster, Rita ** to look at the damages and Tuesday till I could get a rental car. Here it is Thursday the 28th and I have called her at least 7 times, no callbacks, left several messages and still NOTHING. I had no idea what was going on nor if they were going to say if my van was totaled or can be fixed so I know if I can find another car or not.

I’m gonna start by saying I’d give them no stars if I could. This company is horrible. Me and my husband went to change our insurance from our separate policies into a combined policy. Signed up with them on June 8th. Was offered a better combined rate to stay with Geico so we faxed in cancellation on the 11th three days into the policy after paying original $90 sign up. Called to see if there would be a refund. And got a big Fat NO!! Apparently in the fine print they keep 10% of your original premium which was $67 then charged us another $15 to process that and the remaining $7 was applied to the three days we actually had a policy!! Make damn sure to read the fine print on this policy before buying. We basically paid $90 for three days worth of insurance.

General Auto Insurnace was cheap and the down payment and monthly payments were affordable for someone on a tight budget. The payment options were convenient and so was the claim process. However, customer service in the local office was poor. It's like they say you get what you pay for. It was ok, had to wait for over 30 minutes to speak to someone because they on had two people work. They need to have more. I got the office on a Friday afternoon which is obviously a busy time for those that live paycheck to paycheck and use companies like this to get by.

On April 4th 2018 I was in a comprehensive motor vehicle accident. An 18 wheeler tire popped in front of me, flew through the air and smashed the front of my 2010 Mitsubishi Lancer Evolution Sportback. My car sits 2 inches from the ground has several factory modifications as it’s a special edition. I pay for the special insurance also. When it hit the front of my car it hit the ground and flew under the driver side of my car. It chopped up the doors and back quarter panel. Of course I reported it to the General. They sent an adjuster out to my home Ms. Tracy ** and I had told Ms. ** that there was minor damage from a deer incident. She had stated she did not include that into the estimate. I waited to hear from the General. I did hear from a Mr. ** an investigator that worked for the General stating that I had made a prior claim on the same damage. I had not.

My overall experience with The General was excellent. I am completely satisfied. I am a happy customer and will continue to use their services if I purchase an additional vehicle. It was an easy call to set everything up. Finding the right policy for me was easy and staff made the experience fast and painless. I love their app. I will definitely refer this company to family and friends. The only thing is I have yet to receive my cards in the mail after almost a month.

It's been a while since we had insurance with The General. Being a large family, we ultimately switched to another company that provided us a more affordable auto policy & cheaper monthly payments which The General could not accommodate us with.