The General Auto Insurance Reviews

The general is a scam; they will make up things and have you thinking everything is going to work out, but then they deny your claim based on some false allegations. I paid for extra coverage only for them to do nothing. My car was taken without my consent, and because it was an unauthorized driver that was driving the vehicle, they denied my claim. I feel like that's not fair. Kevin **, Robert **, Ethan **, and Sylvia ** are the agents I had; they all gave false information and false hope. They did any and everything to not help me. Sylvia is the one that denied my claim, claiming she had a video. She made up evidence and made me notarize a paper, just so she could put the blame on me and avoid looking like the bad person.

Your quote is based on whether or not you have homeowners' insurance. They do not ask if you have homeowners insurance or that it's a prerequisite for car insurance. You will find that out when you get your first statement.

This is the worst company ever. You pay for what you get. Yes, the prices are low, but if you ever need them, you will go to hell. I had a small, very minor accident and the adjuster gave me hell trying to get my Car fix. My payment was always on time, but when it came To me needing them to get my car fixed they gave the Body hell. At first, they declined my claim altogether even though I sent them all the information they needed. Then they said they cannot find the information and pictures I sent them so I had the Body Shop sent it to them again.

Purchased insurance through The General on 7/11 for $108. Not even a week later received a bill for an additional amount of $111 due on 7/26. Call and asked why I was due already two weeks later and the lady informed me my bill is $255 a month, for 2 vehicles. Tried speaking to me like I was stupid when in fact the agent I spoke with originally didn't tell me the facts, said my bill was going to be $108 monthly, even the the website said that. I spent in total probably three hours on the phone with them, didn't get anywhere. RUDE, RUDE, RUDE! I wouldn't recommend them if they were the last insurance agency on the planet.

I will keep it simple - they do not answer the phone - ever! They lie, transfer you to different depts., but a lot of effort into not helping you - it would be easier for them to just answer the phone. They make up reviews...

Insurance itself was decent, but we found better price with another company so when we transferred is when we ran into problems... The General insurance company is the worst unethical company to deal with. Now I have a collection due to their inaccuracy.

I Really Like The General Auto Insurance. They are very nice and very patient. They gave me a affordable quote in the middle of the month. But I had to wait till I got my money from SSI, To accept this Insurance. Plus I had been looking for a 12 months policy for long time, and couldn't find one till I found out about the General. They were very kind, Convenient to process my Policy. I was really happy That finally I came across a Insurance that cared. You will not go wrong by picking The General.

This is by far the worst insurance company and my policy just started. We received a quote online for our Chevy Camaro and Malibu. Since the quote was lower than what we were currently paying we decided to go with The General. When it was time to make our first monthly payment we noticed that one of the listed vehicles were wrong. We looked further in the policy and noticed that the covered vehicle was a 2011 Chevy HHR with a totally different VIN from our 2011 Chevy Camaro. This means the entire time we have been driving our Chevy Camaro was not covered. Because we wanted more answers on how this could’ve happened we decided to call customer care and waited on hold for 45 min.

Worst Insurance company EVER. They mistakenly withdrew payment twice. 7 phone calls and 2 1/2 weeks for them to give back the money they stole. Every call was an answer of, "Nothing we can do. We know it was our mistake but will take a few more days to send the money back." They are thieves and liars. Even if you spend a little more, worth it. This company is a joke.

Beware if you have just liability insurance they will not cover anything that you are pulling. It doesn't matter if it is a horse trailer boat etc. It will not be cover. They will not insurance anything over 3500. It weighs too much to have comp and collision. The General needs to be put out of business.