The General Auto Insurance

They deserve 0 stars, the agents are not helpful, they do anything they can to avoid paying, and the rates are ridiculous! Our rate went from $54 a month to $274, and we didn’t have any accidents or claims. The agent had no explanation. They also refuse to tell you what your premiums are before the insurance renews, they just want your money. I would avoid this company unless you have no other options.

ZERO STARS. I am a, or was an insured driver of The Gen, a BMW to be exact, was stolen the day after XMas of 2022. I had spoken with on adjuster, then another one contacted me, asking for my bank statements and my call logs. I am still confused on what the reason is for them. However, the adjuster told me that the insurance policy wouldn't cover my claim due to a lapse. Then told me my business insurance would cover or should cover some expenses. So due to the 70% of my revenue is tax season, I am overloaded with work to do, can't continue to argue, call and go back and forth with two people, on top of gather all the things they were asking for, I was out of town when the adjuster called. I have already been set back.

I got into a accident, hit by a women running a stop sign. This at the Beginning of September. The General did less than nothing to help. Now they are telling me they are dropping the claim and closed the case. They discouraged me from getting a attorney, told me insurance doesn't have to pay for storage and to disregard a witness. Way to go General! I did more to resolve my case than they are. They just gave up! Do yourself a favor and bypass them all together. There is a reason they say The General is not a real insurance company.

Beware of this sleazy scammy terrible customer service company. If you want to be scammed and sent a bill years after your policy ends go with this company. This company sent me to collections a year and a half after I switched companies. They claim I owed them money for something that wasn't agreed to in my policy. They never sent a bill, email or phone call. Just sent it to a collection agency. Absolutely absurd to send a bill to someone a year and a half after they are finished using their services. This company refused out of good business to remove the charge. Even after acknowledging that they should be better about contacting people about bills and that they needed to change that policy.

The guy who totaled my car in January has insurance from the General. They contacted me to file the claim on their side. The claims rep has refused to accommodate my expressed communication needs and has FLAT OUT ARGUED with me SINCE JANUARY. After I requested contact information for his manager/supervisor (which he refuses to provide), he FINALLY sent over six simple questions he needed answered within a minute of me informing him of my intention to escalate and provide documentation to his supervisor.

I've been a customer for about 7 years, and I got into my first accident five months ago (the other party was at fault). I've received minimal contact from The General (basically all I was told is "you're not at fault so we closed out the claim on our side"), and they're difficult to get a response from when I've reached out. A couple of months of not hearing anything, I contacted my claims adjuster about getting my car fixed, and I was told to get a repair quote and send it to the claims department if I wanted The General to pay for it. I did so. I just got an email (several weeks after sending in a quote) stating The General can't do anything to help me and if I want my car fixed, I need to pay out of pocket or contact the other party's insurance company. Which I naively assumed had already happened after I initially placed the claim.

God forbid you get hit by their insured. You could have video evidence, police reports, and witness statements. I was told my video evidence wasn't enough, my witness testimony (an on site security guard that witnessed the accident) was biased due to the fact that we are both of color and their insured is not, and that my police report was "useless". They'll do everything in their power to avoid making their insured at fault or paying out a claim. I was also informed that their insured's collision liability amount was "too low to afford your expensive vehicle's damage".

Filed my claim for damages at date and time of accident, told that adjuster would call me shortly or within 24 hours, heard from adjuster 4 months later, sent photos over a week ago for the 2nd time, then another adjuster or appraiser contacts me saying he needed more photos of my seats and interior as if I'm selling my car. My interior in my brand new 2019 car has nothing to do with the damages on the outside. The other party wasn't in my vehicle.

It was approximately 2 weeks from when I had first gotten The General car insurance in 2019 and they contacted my DMV and told them my insurance had lapsed which it did not. This was during the pandemic so I did not know about this. I ended up getting pulled over and gotten a ticket for no registration as it had gotten revoked because of this. It took me 2-3 weeks to get this resolved because I had a hard time getting ahold of the DMV.

I got The General after I bought my 1st car and was paying a little over $200 every 6 months then one day I was stopped at a red light and some guy rear-ended me while I was Stopped. Well obviously it wasn't my fault cause the guy rear-ended me while I was stopped at the red light. So The General Jacked up my insurance to over $1000 every 6 months. Needless to say I went to a different insurance company. They shouldn't penalize you when it wasn't your fault.