MetLife Life

Please do not ever purchase or participate with MetLife Vision. It has taken over 10 or more phone calls to try and submit a claim electronically for reimbursement for a vision plan. This process does not exist and all claims must be submitted via USPO mail. You would think this could be explained and clarified immediately by the representatives.

The worst insurance/reinsurance company. They are bunch of thieves. I invested in a life insurance policy with yearly deposit. Not only do they take a management fee but also charge a hefty service charge, I paid them 50,000$ 10 years ago and today they tell me it's worth 20,000$ due to their fees plus if I want that money they will charge me 8,000$ to give it back. I hope no one has to go through this. Terrible company with no morals or ethics.

My father who passed away 2 years ago had several policies for him and my mother dating back to the 1980s. As the Power of attorney for my 90 year old mother who has Alzheimer's, I stepped in to oversee these policies. I am an educated grown woman that has taken dubious notes as I talked to customer representatives. I have send payments certificated mail and I requested quotes be sent to me via email so I have a paper trail. I made copies of everything I mail to them and as well as any email response I receive. January 2022, I asked to be emailed the amount we own on a specific policy because it wasn't on the statement. They emailed the amount and the following day I sent payment overnight. They tried to refund my payment and not give us the benefit because they said the payment was late. It was late because I was waiting on Met Life to tell me what we owed!

These people used to be good in 2009, these people has now begin to be crooked, oh yes you better trust our words, now they'll write and tell you your money hasn't been paid to get more money, these crooks now want your bank account so they can con you, these crooks has pulled out my bank account with fake checks, we're not getting any payment receipts at all, now they're saying my insurance is collapse, I owe $160.00 and I've been sending checks, one policy I don't know where it's going, bad to try to help people and they don't want help.

I have several different MetLife Medical policies and overall they are terrible to deal with. Not only do they not communicate through any modern tech (they still use MAIL) not email or electronic but good old fashioned USPS mail. Claims take forever to process and their website is continually bogged with errors. The policies are misleading as to what they pay and how they pay, whenever I have filed a claim inevitably I have to call over and over again to get the right benefit paid out. In doing so, I wait another 10 days even if it is their error. I would never recommend any of MetLife Medical policies. I have recently used AFLAC and it has been great.

Don’t use MetLife life insurance policy for any reason. They are careless, corrupt and don’t care one bit about its customers. Stay away from this Company (MetLife). They are deceitful and reckless!!!!

Second update about MetLife. Sent email with surrender docs as requested to them, August fifth. Called them on the sixteenth and they stated never received, sent 2 more copies of the surrender docs and also faxed them a copy with the POA attached. Still no response as of the twenty-second. Called them again and now they said they sent a doc, never did. I tested their email by logging into the site and changed the phone number and got a email in a few minutes to my email address. So, their email server is working. Spoke to them and they said the POA is over 5 years old.

I have a policy provided by my employer through MetLife as well as other things I purchased and are taken out of my check and I am not able to get on the online portal, have had no information sent to me, they refuse to help me when I call, and I have no way of getting any information to my beneficiary should something happen to me. Starting to feel like they don't want to give people their own policy information so they can screw beneficiaries or allow you to file a claim. SCAM!

In 2017 I was offered to invest my money in this safe policy called Wealth Builder. Last year I realised I lost 15k out of 55 K but I was told that was temporary so I waited another year and lost in total 30 thousand dollars out of 75 thousand dollars that I put in. The company made extremely difficult for me to surrender. I strongly suggest no one to invest their money in this kind of policy. Just an advice!

Metropolitan Life and Computershare, (which are the same company, but don’t communicate with each other), have made a very emotional and painful situation, so very, very much worse. I have sent documentation after documentation to both divisions several times, and am still being asked for more. When finally able to speak to a live person, I am given conflicting information. No one has ever called me, or emailed me, and I just keep getting letters from them asking for more documents. I will NEVER employ this insurance company. I don’t want my children to go through the nightmare that has been inflicted on me by MetLife.