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Reviewed Oct. 27, 2023
Horrible response and do not exercise their mission or core value statement. I literally just asked the representative, do I need a death certificate to speed up the process. I have been in and out of hospitals for the past year. Multiple specialist to identify exactly what my illness has been. I also have been on disability. I am simply trying to pay my hospital bills and the Metlife team insist they need more paperwork. It is already stressful enough and they don't seem empathize or care. Search for another company, they are absolutely horrible.
Reviewed Oct. 19, 2023
They are unresponsive via phone and mail. Each time that I contact their customer service department, they claim that they are not aware why the request cannot be completed but that is all that they know. This has been happening for five months. They are useless.
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Reviewed Oct. 11, 2023
First of all, the TCA account? MetLife offers a check. I guess. But nowhere Did I see that and this Tca account is just? I feel really is pushed and broadcasts in big letters. I couldn't find anywhere where you could get a check. This is the worst experience of my life. It's not total control. The draft checks they send you hardly Nobody takes. That was my first problem. And then I finally got a card, a debit card. And when it gets down to 2 fifty, you don't get to use it no more. They close out your account. I waited. I'm still waiting on my check. For the last two fifty four over a month, I'm going through a lot. My dad died, and this has been just mentally exhausting.
I keep calling. They keep saying you know, I gotta wait to 5 to 7 days but it's been 5 to 7 business days. It's been more than Five to 7 business days. I'm hungry. I lost my job. My dad died. They're making it very hard for me to get this 250. It's been mentally and I mean, mentally Frustrating and ridiculous, I'm very disappointed. I definitely don't recommend this product to anybody. I feel like They owe me an apology and I feel like I need to get my money to me and just direct deposit in my bank account. I shouldn't have to wait on that money this supposed to be total control count. I shouldn't have to wait on it one more day. They may be late on bills. And then I think it's no big deal. We'll guess what MetLife? It is a big deal. I need my money, I need it now. I need it today. I don't need to wait one more day and you need to make this right.
Reviewed Oct. 6, 2023
Ever since MetLife switched all of their products to different insurance companies I have had a problem with them. Whenever I mail my payments into the North Carolina office which are loan payments only and is put so on the checks and also across the mail-in statements for the past 2 years ever since they switched the office from New York to North Carolina I have been calling every month and every time I make a payment to them to do a premium payment reversal to a loan payment. I get a different representative each time I call and each time I call they're going to do something about it so I'm told and nothing ever gets done about it.
If they are this hard to get along with and to straighten things out over the telephone and my mail for the past 2 years I don't know what they're going to be like when I die and my husband has to collect from them because he's the beneficiary. Something definitely needs to be done about this problem and also the other problems which I've read on this review from other people who have had difficulty with them. They need to be reported to the insurance commission. And I think I'm going to do that.
This is the lousiest customer service department I have ever spoken with. Most of the time it's a foreigner answering the phone and not an American American. And also their artificial intelligence that goes over all of your personal information with you as soon as you call is ridiculous. It makes me wonder if these people are even in an office or whether they all work from home. Years back I could call customer service and get an actual person and now it is robotic. You cannot bypass the artificial intelligence questions to get to a person. This is disgusting and ridiculous for everybody especially those of grieving families families that are just trying to get through to an agent to report their loved one's death death but this is not my beef.
My beef is that it seems that in North Carolina the people processing the payments seem to be illiterate. How is it you can send your payments for loans and premiums down there and they cannot read. They just process everything as a premium payment and read nothing. I could understand it maybe once or twice a year but for the past 2 years or more this is been happening every month disgusting disgusting disgusting and that's all I have to say about this company.
Reviewed Sept. 6, 2023
My mother passed away, I am a beneficiary and have been unable to get the claim. I have been told everything from there is no record of me being the beneficiary (I supplied the needed documentation), I have been told to fill out a form (which contains false statements which I will not sign and told them why), to they need legal court papers showing that I am the executor of her will (as if that has anything to do with being a beneficiary). I have sent them so much documentation yet they still will not pay. They will not answer my questions, they will only read off of a 'script'. Even the so called supervisors do not give any more information than the person who answered the phone.
Reviewed Sept. 6, 2023
Just wanted to let other people know please do not do business with MetLife. My dad passed away. I'm the beneficiary. Nothing but a runaround so if I see my dad's life insurance policy that he paid for before I die of old age I will be really surprised. Never have I worked with the company that's so crappy. So again please do not go through this company for anything. Read all the reviews. They're all bad.
Reviewed July 28, 2023
I fell and the result was a ruptured disc. They dragged it out wanting more info from the Dr. They got everything they needed, then denied me. With no explanation as to why. Policy says accident. I didn't fall intentionally.
Reviewed July 11, 2023
Do not! I repeat do not invest with Metlife. My policy was through my job so I didn't have a choice. They are horrible at getting your business done. After filling out the necessary documents to get my annuity refund I was told I would get it in 5 to 10 days. Right now, two months later, no refund. I am on hold for another unqualified, unscheduled metlife employment trying to find out what's going on with my situation. Of course I'm getting excuses on why the ball was dropped. Amazing how fast they are to use your money but to get it back. Good Luck!!!
Reviewed May 30, 2023
I file a claim 3 months ago .I provided every document they ask for. Every time I call different representatives give me the runaround. This company is a fraud and don’t like to pay. Nobody never returns my calls like they promise and the supervisor is no better. So disappointed in this insurance company.
Reviewed May 19, 2023
MetLife Insurance refused to pay life insurance claim for my Father after he made monthly payments for 50 years of his life until his death. Group # **, Claim # **. I spent 100's of hours filling out forms, same forms 10 times, and many hours on phone talking to Met representatives (49 minutes today), regarding this account. MetLife received the same claim form 5 times from me, death certificates multiple times. Power of Attorney multiple times. MetLife has stolen the benefit that My Father had paid for for 50 years.
MetLife insurance is a Fraudulent Evil Company operating on faith that what you are making monthly payments for will be honored, There is no honesty or honor in MetLife Insurance. MetLife Insurance is pure EVIL! Preying on people with a false commitment that they will fulfill their promise to your heirs, which they will not do! If you are reading this do not purchase life insurance, just put your money in your bank. MetLife is a scam. Check out their 1.0 out of 5 BBB reviews! My Father had no idea those 50 years of MetLife Insurance payments were going to go to MetLife after his death. MetLife Insurance Company is EVIL and a thief. The lowest form of life possible! I hope this review helps someone thinking of purchasing Life Insurance, especially MetLife! Arlan **
MetLife author review by Neal Frankle
Wide range of products: Besides offering a complete line of life insurance, Met also sells auto, dental, disability, long-term care, and small-business insurance.
Competitive: Met is often very competitive in a variety of different product markets.
Convenient: Provides one-stop shopping for customers who value that service.
Convenience: Customers may become complacent and opt for the convenience of having one company handle all their insurance needs rather than shop for the best product for each area.
Risk: Having one company provide all the insurance needs for an individual or company increases risk.
MetLife Life Company Information
- Company Name:
- Year Founded:
- 1095 Avenue of the Americas
- New York
- Postal Code:
- United States
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