MetLife Life

MetLife Life

 4.0/5 (650 ratings)
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About MetLife Life

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

MetLife provides home, auto and health insurance to clients in the United States.

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 22, 2022

    I have several different MetLife Medical policies and overall they are terrible to deal with. Not only do they not communicate through any modern tech (they still use MAIL) not email or electronic but good old fashioned USPS mail. Claims take forever to process and their website is continually bogged with errors. The policies are misleading as to what they pay and how they pay, whenever I have filed a claim inevitably I have to call over and over again to get the right benefit paid out. In doing so, I wait another 10 days even if it is their error. I would never recommend any of MetLife Medical policies. I have recently used AFLAC and it has been great.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 16, 2022

    Don’t use MetLife life insurance policy for any reason. They are careless, corrupt and don’t care one bit about its customers. Stay away from this Company (MetLife). They are deceitful and reckless!!!!

    2 people found this review helpful

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      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 22, 2022

      Second update about MetLife. Sent email with surrender docs as requested to them, August fifth. Called them on the sixteenth and they stated never received, sent 2 more copies of the surrender docs and also faxed them a copy with the POA attached. Still no response as of the twenty-second. Called them again and now they said they sent a doc, never did. I tested their email by logging into the site and changed the phone number and got a email in a few minutes to my email address. So, their email server is working. Spoke to them and they said the POA is over 5 years old.

      They want a new one, you can't get an Alzheimer patient to sign a document if they are incompetent. All other banks take it, also I'm selling my mom’s home to pay for the nursing home. No issues with the POA. (Your talking hundreds of thousands of dollars, not a few from MetLife. This sounds like the same insurance company that was portrayed in "the rainmaker". Very nasty customer service reps, and they use all the tactics they can to hold up payment, which is being used for my mom’s long-term care. If you care for your family never use them.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 13, 2022

      I have a policy provided by my employer through MetLife as well as other things I purchased and are taken out of my check and I am not able to get on the online portal, have had no information sent to me, they refuse to help me when I call, and I have no way of getting any information to my beneficiary should something happen to me. Starting to feel like they don't want to give people their own policy information so they can screw beneficiaries or allow you to file a claim. SCAM!

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 11, 2022

      In 2017 I was offered to invest my money in this safe policy called Wealth Builder. Last year I realised I lost 15k out of 55 K but I was told that was temporary so I waited another year and lost in total 30 thousand dollars out of 75 thousand dollars that I put in. The company made extremely difficult for me to surrender. I strongly suggest no one to invest their money in this kind of policy. Just an advice!

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 2, 2022

      Metropolitan Life and Computershare, (which are the same company, but don’t communicate with each other), have made a very emotional and painful situation, so very, very much worse. I have sent documentation after documentation to both divisions several times, and am still being asked for more. When finally able to speak to a live person, I am given conflicting information. No one has ever called me, or emailed me, and I just keep getting letters from them asking for more documents. I will NEVER employ this insurance company. I don’t want my children to go through the nightmare that has been inflicted on me by MetLife.

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 10, 2022

      Who tries to sell you a life insurance policy. Do your research. Unfortunately, the internet wasn't available when we bought a life insurance policy. Remember they want to make a sale they aren't looking out for you. I told our agent we couldn't afford another life insurance policy. He came up with a plan using childhood policy of mine to buy a policy for my husband. I had an additional policy so I thought it was a good idea. I was told the cash value would buy a policy for my husband which will eventually end.

      I wouldn't have to pay the premium for my husband's policy. He also said at that time my original policy would start to increase. It was a loan and the dividends was paying for the new policy. What he didn't tell you is your policy may not cover the cost and the policy could end. When the policy ends you then have to pay taxes on that loan... Today in this world you have to be an expert in everything. Can't trust anybody. You think an agent is advising but he is there just for himself and a sale. No one I knew back then knew insurance to ask. I believed what he said. He told me my sister signed up for the same, only to find out although he used the same words as he used for me he actually set hers up in a much better way. Met Life was my parents, aunts and uncles, grandparent's life insurance co. I had the same agent as my parents. When my children became adults I told them Met Life is not the co. to use when buying life insurance.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 3, 2022

      I would never openly choose MetLife. I used MetLife for maternity leave. I was owed the money from January-March. It’s April and I have yet to receive payment and have spent well over 20 hours on the phone with minimal call backs. I was given opposing information regarding my claim countless times. Customer service reps are nice, but for the most part extremely useless is solving any issues. The company has been a nightmare to deal with.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 18, 2022

      Do not trust these crooks. My wife took her own life and they denied my payout because it was within their 2 year suicide clause. Nowhere was it stated in my policy that a dependent was part of the clause, only the policy holder. Not until my it was time for a claim did the word "dependent" appear. My wife didn't even know I had this policy on her and they act like I knew she was going to go out and kill herself so I insured her. This is money I could really have used to help pay bills and find a new place to live in this hardship we are all going through. Never again will I shop with Metlife even if it's offered to me for free.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 12, 2021

      My dad purchased their whole life insurance 20 years ago. His english is limited and the sales rep coaxed him into buying their insurance policy saying that he wouldn't have to pay the premium after 20 years. Here I am 20 years later and I called numerous time requesting in force ledge with the intention of switch. It tooks 3 months and 5 phone calls to eventually have it emailed to me, even though they legally have to provide the document. The reason? They want it make it very difficult to leave, so they force you to stay not by being a great company but by getting in your way to leave.

      15 people found this review helpful

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        MetLife author review by Neal Frankle

        Headquartered in New York City, MetLife, Inc. is the holding company for Metropolitan Life Insurance Company (Met Life). The parent company (MetLife, Inc.) is one of the largest insurance sales companies in the world — MetLife, Inc. has over 90 million customers in over 60 countries across the globe.

        • Wide range of products: Besides offering a complete line of life insurance, Met also sells auto, dental, disability, long-term care, and small-business insurance.

        • Competitive: Met is often very competitive in a variety of different product markets.

        • Convenient: Provides one-stop shopping for customers who value that service.

        • Convenience: Customers may become complacent and opt for the convenience of having one company handle all their insurance needs rather than shop for the best product for each area.

        • Risk: Having one company provide all the insurance needs for an individual or company increases risk.

        by Neal Frankle Life Insurance Advisor

        Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of

        MetLife Life Company Information

        Company Name:
        Year Founded:
        1095 Avenue of the Americas
        New York
        Postal Code:
        United States