MetLife Life Reviews

This insurance is completely SUCKS. Nobody try to help you.

Biggest scam. No one tries to help you, no one can answer your questions. They hide behind policies that are not even designed to help the customer in any way. And they are making a lot of money doing it obviously. Save yourself a huge headache and running in circles, and find another insurance provider.

Terrible company. Pick another company. My mom died about 13 months ago. I called because my dad told me she had a policy and I was getting letters in the mail from MetLife that I needed to fill out a form. Called MetLife and they told me she had no benefits. About 9 months I later started receiving letters from MetLife again that $1000 was owed to myself and my sister. Finally got the form and filled it out. On the form it said you could submit the form two ways - one way was mail and the other was on their website. I submitted through the website. No response.

Customer service representatives are very nice. However it all comes comes down to how fast they process claims. Their online system, email and fax do not work. Send your claims certified mail.

This company and their customer service are terrible! I have been waiting for a life insurance payout for my father for over 8 weeks now. I've called customer service 7 times and no one knows what is going on and they don't seem to have a record of my calls even though they are all recorded. I've sent paperwork in 4 times and they claim they've never received it. How is that even possible?? How are people supposed to pay end of life bills when they can't get paid? I work for an insurance company who pays out claims in 5 days not 3 months+. And gives the run around every time you call. I'm starting to think I will never get the funds needed to pay the bills.

Today I call Metlife and get help from Felix. He is so nice, friendly and help me fill out all paper work for short term leave. The call end at 12h53 and my shift start at 1h00 so I actually not able to stay on the line and vote 5 stars for him. Hope this will work. Good job, Felix!.

This is a terrible company. I signed up for short and long term disability with my employer. I had a stroke in April and just received a denial due to “pre-existing condition.” When I asked how a stroke is pre-existing, of course they had no answer. They also took 6 weeks to come to this ridiculous conclusion. This company is dishonest, has no problem taking your mine with no intention of paying out when you need it. Please save your money and don't trust Metlife.

MetLife is a scam. Would not recommend this company.

I have an Accident Health benefit. Each time I have had to file a claim MetLife half a claim. They hope you don’t call to see why? I sent info labeled to make it easy for the employees there and they still don’t get it right. This has to be intentional. I have filed three of the same type of claim. I know how to submit. Four or five months later it takes them to properly process a claim. By the time you call weekly spend one hour they owe you a paycheck for facilitating the claim to completion under unnecessary stress to the insurer. It’s ridiculous.

Horrible! Absolutely horrible! Although they say they are sorry for the loss of your family member, they will put you through hell to get your payment! It has been 3 months and I'm still trying to get pay out. Every department passes the buck and says their dept doesn't handle this claim, and they will transfer you to the department that does and so on and so on and so on, until you are so frustrated and your language gets colorful. Then they will say they need one more document to process your claim and when you send that they will send you an email that makes you start all over again and you're right back in the loop of WTAF... No one speaks good English at this company. The last time I called the put me on hold and after 10 min I finally hung up.