MetLife Life Reviews

These bums had my approved claim in limbo from the very first day I filed it. With stupid things like we made a mistake. Jessica G can’t return phone calls to her case load. Now I have to start from scratch again because they are idiots and don’t want to pay out. Losers.

They will find a way to deny all claims. Especially the urgent and emergency ones. Terrible customer service. Avoid at all costs! Avoid at all costs! Avoid at all costs! ! Avoid at all costs! Avoid at all costs! Avoid at all costs!

So, I port some AD&D insurance after I'm laid off and retire, and I had to fill out a form and send it to MetLife. We're leaving the country for 2 years, so I'm motivated to get this taken care of, and they tell me to call in a week to make my payment. So, I do, and when I call, first off, they can't find my forms. Then they find them, but aren't sure if I can pay yet because they didn't know if a bill had been generated. Then they have to boot up their slow system to take my payment. And, they they tell me the system is down and won't accept a payment now.

I have a full life policy with MetLife for last 31 years. They promised me I get enough dividends to cover the premium in 13 years when I started. That did not happen. Now I reached a stage where I no longer needed this. I wanted to surrender this. I have been trying to do this for past three months and I keep getting letter after letter with hurdles. I did the same thing with Mass Mutual in five minutes and I wonder how anyone will be doing business with MetLife like this

This was the worst experience I have ever had. The product may be good when you are paying into it, but I was trying to collect after the death of the account holder. I was strung along for 3 mos telling me what my family would get and when. Turns out none of it was true and no one in the company would honor what the representatives I spoke with promised. Managers would not even return my calls. Once the funds were received, they lied and said I agreed for it to be setup a certain way. No one even gave me choices of how I wanted the funds. Dealing with the death of our loved one was extremely hard and working MetLife made it harder.

I am in the midst of a STD claim with MetLife. Horrible process with Zero communication! I have been diligent to get required documents to them in a very timely manner and have heard NOTHING! I am having surgery tomorrow so called yesterday. I was told they had all the information and my claims person would call me back in 24 hours. 28 hours later, no call so had to call once again to be told that they do not approve the claim until after surgery. They will call me the day after surgery for an interview. I asked, "You will call me when I am in the hospital?" She said yes, that is the process. I told her that makes ZERO sense to expect a patient to be coherent and able to deal with insurance claims one day post surgery!

These people make me want to quit my job and take my 401k. They lie about payment dates, causing me to be late on all bills. This company is HORRIBLE and I wouldn’t recommend getting hurt and needing them, like we can help getting older.

My mother has had life insurance policies on her and myself since 1987. They have been absolutely terrible!!! I would receive bills from them many times and I was not the policyholder, my mom was. I called and spoke to them to correct this action more than six times, this includes speaking to so-called supervisors. They were trying to receive payments from myself and my mom. After so many discrepancies with this company, my mom finally canceled both, mine and her policies with them just a couple of weeks ago. They took a couple of weeks to pay out and can you believe the check for my policy is only $1,370 after paying from 1987 to 2025!!! METLIFE IS A MAJOR RIP-OFF!!!

We are currently in the process of trying to claim my deceased MIL’s life insurance. We are going on 8months of dealing with this incompetent company. They have lost documents that were sent certified, put us off by adding additional forms for us to complete and over all are totally incompetent. I would not ever recommend this company for any type of business.

I have had genuinely the worst experience with MetLife. I have MetLife through my place of employment for STD and LTD. I filed for STD and gave them all of the paperwork they asked for, when extending my claim and not hearing from a single person in weeks, I called and was told it was my fault that they didn't fax my doctor extension paperwork. Further, 8 whole business days after receiving the updated paperwork, I call again to check on my claim and no one is available. Only customer service agents that can't give me a single detail besides "they're reviewing it". When asking if my case worker is available, they are not. When asking if the unit manager is available, they are not. When asking if ANYONE can help, there is NO ONE. I am so beyond upset with the way things have been handled, and if I didn't have to use them because of work, I would never.

TCA MetLife is a joke! They make it so hard to access the account, it's unbelievable. The process is absolutely absurd! The most difficult process I've ever been through. And I'm not even done yet. Still can't access funds. Who takes checks anymore? It's shady.!

I called to find out how to pay online! Spoke with Jason who told me he would transfer me to information technology (it), after getting to it, I spoke with Ryan asking how to pay my bill online. He wanted my policy number, I told him I didn't have it with me and why would he need it for information from him, on how to pay on line. He said all policies don't have the ability to pay online and he would need to check my policy. That's double standards.... Anyone with a policy with MetLife should be able to pay online regardless of the type of policy they may have with the same company....

My recent experience with MetLife has been frustrating. Initially, my claim was approved, and my doctor provided the necessary documentation to extend my disability. However, MetLife has now delayed the payment without clear justification. This prolonged wait is affecting my financial stability and overall well-being. I urge others facing similar issues to thoroughly document all communications with MetLife and consider seeking professional advice if needed. Their claims processing has been far from smooth, and I hope they improve this aspect in the future.

I filed a claim for my significant other two weeks pre-surgery, he needs a shoulder replacement. When I made the initial claim we were told that an adjuster would be calling in a few days, well two weeks later still have not heard back, surgery is in two days. We call back again today, the person who answered phone stated that we should have heard from the adjuster by now, so person transfers us to adjuster, we had to leave a message. Hours later said adjuster calls back to just inform us that she will not make a decision on my significant others claim till after surgery, mind you surgeon pulled him out of work two weeks prior to surgery, he can't lift anything with injured shoulder, he's in constant pain. I called this a bunch of BS!!! Why are we paying for Short Term Disability with this company if this is how they're going to respond? Then adjuster tells us that there is a good chance his claim will be denied. Tell your employers to get rid of this company.

I strongly advise against entrusting your loved ones with MetLife. The company's handling of claims has been inadequate, and the process of recovering funds is very time consuming with little to no customer support. Customer Service is located in the Philippines and is hard to understand - most times when calling - due to language barriers. Calling to follow up on a claim receive different answer and timeframe each time. I have called five times sometimes told 5 days, then 10 days, once told 30 days. Today I am told that there is no timeframe for the type of claim I have as an ex-wife. That they cannot give me any type of timeframe. Each person is different. Asking for someone to call me with update seems impossible, as they don't have time for that. I question; how does MetLife measure their service with they themselves don't have timeframes on claims?

If I could rate a zero. I would. The representative are utterly awful! They do not know what they are doing, they are rude, screaming at me. I had to wait longer than 25 minutes just for someone to hang up on me. They will not transfer over to a supervisor. I am not trying to be rude, but hiring immigrants who cannot speak or understand English to pay them at a lower rate is NOT okay Metlife. That is how you lose customers! Looking for a new insurance company now!

I thought that dealing with Brighthouse was bad till I started to deal with Met Life's withholding payment for months with one roadblock or another. My mom is 100 and request a full payout so as to make repairs on her house. Metlife has required her driver's license or passport. 100 years don't drive or travel. I submitted a POA which they acknowledge and now are just stalling saying that they received the request on a certain day then on the next call saying they haven't received or it is in process. I've been told on 3 separate call that the issue has been escalated. I did receive a call from a supervisor as requested who just said they would escalate it. Apparently, a catch phrase for "we are stalling". Oh but they will take your payment on time for sure.

Don’t be fooled by the cute Snoopy/Peanuts ads for MetLife. After more than 20 phone calls and a dozen emails I am still no closer to receiving my mother’s death benefits almost 5 months later. All her other policies have paid us months ago. It’s like they have a script; each time I call they tell me one thing I need to do, or is missing, or they can’t read and wait 7-10 business days. When I call back after the allotted time period, they tell me another hoop to jump through. Although they claim to have sent me notification of the problem, I never receive any emails or regular letters.

I had to call customer service to change my payment method. What a fiasco! The website doesn't work, won't load my accounts. I had to talk to three people to get this done and 30 minutes later, it is finally completed. It was so bad!

Worst experience with customer service I've ever had and I mean ever. This guy did everything to avoid a cancelation. It got into a yelling match because of the crap he was pulling. Like he needed personal info on a cancelation. I knew right then that's their mo. Avoid and try to confuse so you'll leave. I will call my bank to make sure these cons don't get my money. My advice go somewhere else. Don't let my mistake become yours too. And btw I never did get my confirmation email I was supposed to.

I am the attorney and personal representative for an estate in Michigan, and I have called MetLife five times in an attempt to cash in a fully-paid, fixed annuity on behalf of the estate. Each time, MetLife's agent 1) acknowledged that the delay was unacceptable, 2) apologized for the delay, 3) promised to "escalate" the claim, and 4) promised to call me back. I have also submitted claims on MetLife's website, and via email. No agent has ever called me back. One agent said that I needed to submit a specific claim form, but then refused to send me that claim form. If this is how MetLife treats beneficiaries, then I do not expect it to be in business much longer.

Like, others, I would put a negative star if that were an option. I am sorry that so many people are struggling to get paid, to get answers and to deal with this company especially after losing loved ones. With 500 1-star reviews this appears to be ripe for some kind of action. My husband and my experience seems insignificant compared to others, but I have to agree with someone who said this company excels in obfuscation. It's as if they want to throw up every conceivable barrier so that you give up and you have nowhere left to turn. You're lucky if you can get a warm body to speak to you. But once you do, keep your expectations low.

You can never get the same person to help with a problem. Every time I call in, I get transferred three times and no person will ever give their direct contact number. I've had a check returned with no explanation for why, in writing, or in a call. This is not the Metlife of pre-public times. It's obvious Metlife has put legacy individual life insurance policies on the low priority list and is focusing the business on a more profitable group business.

If I could give my own rate on MetLife would be negative trillion stars, especially as a grieving mother who lost her son three years ago, I am STILL going through hell with MetLife!!!! It’s always something, and they said today they sent me a letter April 3,2025? Today is April 28,2025 and no letter!!! They are the worst ever!!! Prudential is The Best, they put my son’s life insurance in my account fast like a week after my beautiful son passed away three years ago that allowed us a beautiful Celebration of Life!!! And they just needed his death certificate, no hassles on his week in ICU, or Police reports!!!!

As a beneficiary of my grandfather, who recently passed away, I have encountered difficulties with MetLife since January. Despite numerous requests, I have yet to receive any payout from his insurance policies. Customer service representatives have repeatedly assured me that they will address my concerns, but their actions have been inconsistent. They often delay correspondence by 7-10 business days and require me to submit the same paperwork repeatedly.

It looks like I am not the only one having trouble with MetLife. I had a simple insurance policy. Claiming it has taken months due to many errors on their part including not allowing me access to the beneficiaries as executor but sending me all the beneficiaries forms to my address. Followed by stating there was a claim on the estate costing me time and money to process more paperwork that was requested in error. This error delayed processing the claim again. Now I have to write a denial letter for the second time because they didn't give me the right instructions the first time and get it notarized to process the claim. They have an entire department dedicated to complaints, likely because they have to deal with this frequently.

Since January 2025 each month I have tried to access the app by logging in and continuously receiving an error message that my accounts are not linked but when I log into the website I can access all of my Metlife accounts without issue. When I contacted customer service, the agent was rude and repeatedly asked me for the same information. He kept asking me to log into the website and I told him that my accounts are already linked in the website and it is the app I am having the issue with.

Insurance is expensive. Claim processing takes months. And They don’t cover any procedures for acute illnesses as they get away with writing it off as “preexisting illness”. You’re just paying for air.

Terrible company. They give you a case manager who doesn’t call you back. They send things through the mail to ensure you miss a deadline. They give you a wrong number that goes to a scam saying congratulations. You qualify for a special promotion. I paid for this. They make it hard to file anything. Don’t update your info in the website. The phone system is a battle to get around the AI prompts when you finally research a working number. Everyone you contact transfers you to the wrong dept.

Non-functional website, phone system, customer service absent. Documents and transactions not available on metlife.com. Eservice.metlife.com gives 404 error. Wrong phone numbers printed on the statement.

Last November I got my bill about eighteen days before it was due. Knowing how pokey they are, yes even with payments, the next day. About three days before due date I checked with my bank and it hasn’t been submitted yet. I called Met Life and blamed the post office. What should I do? About the third person I talked to said I could pay now with a credit card. I asked what would happen, if I did, and the check surfaced? I was told that the bill would show up as paid so they would dispose of it. Fine, but not the end. Several days later I checked with my credit card bank and it showed as received. I then checked with my bank and the check showed processed the day after the credit card did. I called Met Life and after checking, they said I could apply it to the next quarter payment. Give me the cash, and that took two weeks.

I would like to start with they have the worst customer service you can barely understand them. I been dealing with a dental claim since Aug, 2024 here we are Feb, 2025 their punch line every time I call they are missing some information, they have everything they need. I think they stall us so we give up so they don't have to pay out. I ask for a supervisor, no one around to talk to you. I ask for a return call, they say within 24-26 hrs to receive a call. This is my 4th time requesting a call nothing, yet the rep called my dentist, they gave them the same info that they have on file. Dental office said, "I don't understand what you need, you have everything." Office said, "I can fax you the same info rep shared." "We don't have a fax." "Send by portal." "What's the name," had no clue... It's been a stressful situation. I dealt with a claim 2 years ago. It was the same outcome it took a year to receive my share which wasn't much.

Horrible company. Procrastinate, obfuscate and irritate is their mantra. One of the worst, maybe the worst in the history of mankind, with which to interact!!! Don't touch them with a ten foot pole. The word that comes to mind starts with "L" and preceded by "Habitual"!!!

This is the most dysfunctional business I have ever dealt with. The company I work for runs their maternity leave though NYML, and by the time my six week leave was over they were finally processing my claim. Trish from the disability services department was one of the rudest people I have ever encountered. Good luck if you have to deal with them.

It is not only frustrating beyond belief but, it is scary how incompetent the claims department is. Unless of course they are just bold faced liars! I have been struggling to get a claim processed for 6 months due to them ‘needing more information’ directly from the dentist. The dentist has in fact provided the necessary info 4-5 times!!! My dentist and I have BOTH been on the phone MANY times and have been nothing but gaslit and lied to. Do not give this company your business. My employer has switched dental coverage to a different provider and I can see why! They will give you the ‘run around’ endlessly and lie, lie, lie! And that’s if they even actually call you back or communicate the proper expectations to process your claim.

MetLife has to be one of the most disorganized, and poorly managed, large corporations! Customer service staff are polite but very poorly trained and each of them give you a different solution to issues. The company is operating with archaic technology and even supervisors have no idea what policies or conditions apply to clients. Clients end up jumping through hoops and never getting to a conclusion because they themselves have no idea of the policy requirements. Perfect example of a company operating under incompetent management and the customer taking the brunt.

They have the worst customer service department. You could ever imagine you have to give them your policy number 5 times and they still don't remember it. They're ignorant people "Who" have NO👎👎NO customer service skills!

I wished there was 0 star or negative number of stars. On August 14, 2024 I had a stroke. It is now 12/26. As soon as I was able to I filed a claim for a 10000 critical illness policy that I had with them, I sent about 100 pages of supporting documents including my doctor's note with his signature and stamp and along with release of medical information signed to them. Much later, about a month later when I call them they had put the whole thing on hold without notifying me, time for a laugh, they needed my Neurologist's signature on a form, had I not called them, I wouldn't know and they would void the claim, I guess that's what their intention was.

I filed a Critical Illness claim on September 20th. I uploaded multiple documents including documents showing the results of a kidney biopsy showing I had cancer. A Physician's Statement was requested and given to Metlife on multiple occasions. They were given all the medical records that UW Hospital has from July 2024 through November 2024 including records showing I had a radical nephrectomy to remove the cancer. Metlife states they still need records to confirm that I had kidney cancer.

I broke my toe. They paid me 450, but a month later my toe was so infected that it had to be amputation. I was in hospital for 5 days and when I filled the claim MetLife said it was because of infection not an accident so they denied my claim completely. But gave me a runaround for a month. I'm looking for a lawyer to make this right. Thanks.

My Son received a letter stating that I had died and that he should submit a claim. Their information was based on a Social Security Index. The date of death was my Father’s and it was 13 years ago! We have different middle names, and obviously differently social security numbers. When I tried to fix this, I had to call several times as the agent didn’t seem to know what they were doing!

I’m extremely disappointed with how my claim has been handled by Metlife Critical Illness Insurance. Despite my doctor’s diagnosis of valvular stenosis and recommendation for valve replacement surgery, the company wrongfully denied my claim, insisting that I needed a Coronary Artery Bypass Graft (CABG), which is not even the appropriate treatment for my condition. This shows a serious lack of understanding of basic medical conditions.

I have been trying to pay my Met Life policy premium for 2 days online and their website keeps telling me that it does not recognize the policy number. I called customer support and they transferred me to the tech support who also could not help. They said I could pay it by mail. So evidently MetLife trusts the USPS a lot more than I do, so here you go MetLife, I am sending your payment via snail mail, good luck to you. I hope this doesn't end up with the many other pieces of mail that the USPS can't seem to deliver.

My parents both passed away in 2019. I have no experience with life insurance. I called them and they told me that there was certain paperwork to file because my mom was still alive and my dad insured her. I completed it and sent it back. I called shortly after and was told it was received. Unfortunately 5 months later my mom passed. I called to file the claim, which wasn’t huge and all they have done since then is give me excuses why I can’t have the money. One of their representatives even told me I did everything I was supposed to. Now I'm trying to get the $3,000+ that is left in a Total Control Account from my dad's claim. Nothing but empty promises and lies! I’m to pay cancer bills. They don’t care. They owe me $20,000 for mom and the $3,00+ that’s left for dad. They are thieves!

Claims are being held up because MetLife fails to coordinate benefits, despite the fact that both my wife and I have coverage with MetLife. They overpaid a dentist. There is "a reduction in benefit's from future claims" until the overpayment is recovered. Problem is, they are asking the dentist for an amount greater than the overpayment.

This company does not care about supporting the well-being of people who they take from but cares strongly about withholding the profits they have made from people. When it is time to use the benefits that they supposedly offer you have to fight through all of your physical and mental pain to get the help you need. This company operates off of very inhumane practices. I only gave 1 star because there is no other choice.

My husband was in the hospital for two days for cardiac issues and this company makes it so hard to file a claim for hospital indemnity. All businesses need to drop this company and go to Aflac or something else and if I don't get my payment here in the next two weeks since it's been over 30 days I will file a complaint with the Insurance Commissioner because this is fraud. A class action lawsuit might benefit some also looking at all the reviews.

My story goes back over 20 years ago. I thought my wife and I were buying into a good solid Insurance company. We both have life insurance policies and Long term health care policies. Up to a couple of years ago they sold off all their personal insurance polices. There is no one to speak to in the United States. They don't sell any personal polices any more. If you need information on your polices the number you call is in some country in Asia. Anyone who buys any kind of insurance from Metlife has to be totally insane.

Well me and my wife got Covid-19 under the critical illness insurance suppose be covered. It managed by my employer. Paid into it for 5 years. I filled out one form for myself and uploaded proof of Covid -19. And three days later my wife came down with Covid. Needed to upload form for her I had appointment with my doctor to get the doctor's statement, and was also waiting for my wife to get a doctor's statement the critical insurance requires and lo behold I get a denial letter. How can you give denial letter when all the paperwork has not arrived yet? Along with 45 days to appeal. Don’t have time to play games. Doctor's visits cost $300.00 each time. They were not there when we needed them the most.

If I could give 0 minus stars I would! Please get Aflac if you're able to. They want all your medical records, all your test results to make a decision on your claim. Made a claim in June, here it is August, had to start a new one because they "lost it", had to make a new claim. I've been out of work a month with no pay!! They act incompetent and lost as to what's going on. After I'm done I'll never do business with them again!! Prepare to wait a month and longer just to even get one check. And they'll lie and say they sent paperwork knowing they didn't!!

I purchased these policies through my employer. I was then called by one of their sales representatives to explain the benefits before I finalized my year-long benefits. I was told it was just like Aflac and I could use it for doctor's visits and for hospital visits to the emergency room for accidents and illness. I've been out of work for a week now. I've used up all my vacation and sick time, and decided to look into my benefits that I've been paying for since October. To begin with the call was answered by a rude woman who didn't seem like she wanted to be where she was, or doing her job, or speaking to me. When I explain my situation and asked about how do I go about filing a claim for my benefits. She told me that I could use neither my accident plus supplemental insurance, or my Hospital insurance.

This company is the worst, if you are an employer do not use them, they take over 30 days to do anything with FMLA or STD claims, duplicate claims, cancel claims by accident, lose paperwork from Drs, report staffing issues and said they are behind, do not return calls, website never works, this is a nightmare!

This company has the most incompetent and rude customer service agents I’ve ever dealt with. I have never had a positive phone call with them. They never seem to know what they are doing and I get a different answer every time I call. The agents will laugh at you when you ask questions and make you repeat the information multiple times because they’re not listening.

First let me start by saying MetLife only got one star from me because there is not an option to give them ZERO stars! I am going through an extremely difficult custody matter at this time and the only reason I signed up for MetLife through my employer is because I knew I was going to have this issue to deal with. Out of $3,000 I had to spend on an out-of-network attorney (because MetLife doesn't have any attorneys on their list) I just got an email that I would be reimbursed $70. I went off on the rep when I called and he proceeded to try to read me the terms of my plan. I know the terms of my plan and it's FALSE ADVERTISEMENT! MetLife is a lie and definitely has no sympathy or empathy for their consumers!

I opened this account 10-1-2023. I tried using the lawyer service in March and the lawyer called me back. I called a lawyer that Met Life recommend and never received a call back so I decided to cancel my service. I was told I had signed up for a year, I could send in a request 60 days before 10-1-2024

This company is the worst company I have ever experienced. They tell you they have all the information they need to approve an extension. After weeks goes by and you call them. They still say they need more information. I lost my car and my home waiting on my checks from MetLife. I had a triple bypass and looks like I will be headed back to the hospital behind losing my house and car. This company has no empathy or sympathy for anyone. This company should be shut down.

Worst company to work with. No communication unless you call in multiple times, then someone may call you back. My “case manager” Tara ** obviously hates her job and doesn’t know how to properly do it. She could care less about the people she’s working with and has a terrible attitude. Working with this company was more stressful than having a baby. There needs to be more training for the whole company.

It is a very bad company. I am not from Egypt and they didn’t provide to me any good doctors or places to bug my glosses and when I buy glosses from my money and then ask them to claim my money they always denied the request.

It's amazing how incompetent this company is. I would NEVER give MetLife my business, unfortunately, my parents did and now I'm having to deal with not only the death of my father but the over-the-top horrific customer "service" MetLife offers. I've been trying to resolve my Power of Attorney for over six weeks now and I am still banging into a dead end. It's truly unbelievable and unacceptable.

Working with MetLife has been a nightmare. First, they flagged a claim for a call-up, then closed it without distributing payments. The customer service team is rude and lacks sympathy for me even though I just lost a family member. The associates I spoke to were Virginia, Laurie, Amanda, and Ryan. The associate, Ryan, proceeded to shout and then laugh at me when I asked him a question. The PA team lacks empathy, and I would hate for anyone else to go through this. If I had to choose a life insurance company- DO NOT CHOOSE METLIFE. They lack empathy for customers who have lost someone. They only seem to care about their paycheck and clocking out. They have added to the stress and sadness I feel after losing my family member.

This review isn't favorable to Metlife, and I'm very dissatisfied with a claim recently filed for Short Term Disability, and Ma PMFL. My accident occurred on March 09, 2024. A fall breaking my collar bone, 5 ribs, and a fracture of my T1 vertebrae. My employer's HR Dept sent me the wrong forms for mass (STD), and MA PFML. The correct forms were submitted April 12, 2024. STD was approved for $700.00 per week, received a check for $1,028.23 (5 weeks, and 1 day. $500.00 per week was withheld from the $700.00 weekly benefit. I called to discuss this amount, and was told I needed a denial letter from ma pfml. I had previously informed Metlife that our Ma PFML payments are paid to met life, this information must have fallen on deaf ears.

IT'S A FRAUD... I pay for a 100% coverage and when you do a claim they denied IT and don't pay for the money I already spend on my pet... Also they say that your claim is gonna be checked on 5 10 days and they spend ALMOST A MONTH and still denied it.... I definitely not recommend this pet insurance. Better take PetSmart insurance.

MetLife screwed me out of four weeks of payment. I was told directly by MetLife that I could not return to work until the test results returned, that would determine the outcome. However, after four weeks I finally got the test results, but MetLife said they would not pay for the four weeks that they directly had me wait since I was cleared to go back to work. Even though they directed me to wait for the test results, since it cleared me to go to work, they have decided not to pay. MetLife does not have ethics, morals, and does not care about its customers!

My dad died in February, it took them two months to pay his burial, on top of that my mom portion was paid out to funeral expenses, we spent numerous months sending in paperwork to them. I advised no one to deal with MetLife. They’re a complete scam. Do your research before going to these people.

After my sister-in-law passed my 76 year old brother got a $25 check from MetLife payable to her. He called to inform them that she was deceased and they sent forms to transfer benefits to him so that I would be able to cash out. We have sent them everything they asked, several times, and they continue to resend the same forms, asking for the same information. They also are sending the small checks in her name, with which he cannot do nothing except accumulate them. We have talked to a customer service representative and given instructions to send even more forms, which we did. Now we cannot get a human on the phone and the prompts do not apply to his concerns so we just circle and circle on the phone. My family is thoroughly disgusted with the company and the disregard they have for customer-policy holders. Stay away from MetLife.

I am very disappointed even disgusted with the MetLife life insurance. I took out insurance on myself and husband. After my husband passed away unexpectedly, I submitted the claim and received a check for a quarter of what I was to receive. I called about the discrepancy and was told because of his age they reduced the amount. Nowhere in the paperwork was there an age disclaimer. I call MetLife again explaining nowhere in my paperwork could an age limit be found and was told sorry that’s how it is. I told the rep that they need to be upfront with their customers. Now I am stuck with less money to pay for the bills that have been incurred. Buyer beware.

My company plan just changed over to MetLife for dental cover. My first experience to query a claim was not easy; the customer service representative couldn't help me and suggested that I follow up with the dentist myself.. Wow, I thought that was their job?

This company is corrupt and incompetent. They rip off their loyal customers. Their goal is to make sure they don't communicate policy increases so your policy lapses. NO ACCOUNTABILITY and of course, No United States representatives to speak to.

This took awhile to receive, but I finally received the letter I needed today. Thanks MetLife for finally answering my request.

My Mother passed in Nov of 23. I am still waiting for movement on their end. First I was given the wrong email three different times by the Metlife reps. The first wrong email they claimed wasn't even used by them. Now my sensitive documents are just somewhere I guess. Second I have been on the phone for the past 5 months trying to get clarification on Who has my information and what are the next steps. I am currently on hold for the 5th time today as when I explain my situation repeatedly over and over again The met Life reps seem to have a clause in their contract that allows them to simply disconnect the call or hang up on you when they obviously don't want to be bothered or cannot handle the call. Please invest elsewhere this is not what a loved one needs to go through after you pass. Mond you it has been 5 months and I'm still here!!!!

I have changed my password a million times with MetLife and they won't let me in. I cannot handle how neglectful they have been for me as a customer during this time. I am trying to access my information and no one will help me with Metlife or DPS and my accident happened almost 2 years ago, with nothing back. I have huge medical debt and have been refused treatment through everyone involved and want full reimbursement for what I was told I would get through my plan.

Submitted the claim multiple times over several months. Each time they just mailed a new claim form with no explanation of what was wrong. The claim form has an email address on it but that email address is wrong and doesn’t go anywhere. The claim submission portal on the website doesn’t work. Enroll in the text/email notifications and never got one from any of the ten times I submitted a corrected form. They are terrible. Do not buy anything from these people. All they want is to keep your money after you die and upset your beneficiary. They should be shut down.

My experience was a close look into how this company handles their clients. My husband passed away 10/23 and I just (2/29/24) received the confirmation and instructions for receiving the payout, which my late husband designated, for our Trust Beneficiary, sadly not giving the full correct name at time of signing. That was corrected with copies of Trust and 5 Statements of Trustee notarized over last 3 mos, then finally called Corporate which moved it along. But they then sent me a letter yesterday asking me to confirm that the "incorrect name originally given" was the correct name. WHAT? Just spent 3 mos fixing it. They do not know what they are doing. Sloppy handling of clients. But I will say they had very considerate kind clerks. I won't do any more business and advise anyone reading this to shop somewhere else for life insurance.

I bought an insurance policy with MetLife about 10 years ago. Then a company called Brighthouse, which has some connection to MetLife took over my policy. They are a complete disaster. Customer service is one of the worst I’ve ever dealt with in any company. I tried to call MetLife who I bought the policy from to complain about this, and they are just as bad. I recommend staying away from both these companies. Absolutely miserable customer service and not responsive.

Said I could email my question but again, no reply. Tried calling 3 more times only to be hung-up on when I wouldn't give SS#. I said it's a simple question that doesn't require my SS#. Fourth time I called, same thing but I said, "If you give me your SS# I'll give you mine." Representative said they don't have SS#'s. Which I figured was a bogus answer.

My father passed away a year ago. He had a substantial policy with ML. I call the main number to get info on what to do next. Rep assures me that he will send the forms. The policy was too big to file online. 2, 3 weeks go by, no forms. I call back, they say, "There is no beneficiary listed, so we can't send any forms." I'm like, "Why didn't someone tell me this?" Turns out I can just print the forms off the website, rep never even told me that. Fill out the forms and dig thru my parents records, sure enough, mom is listed. I call the office with the agent listed, "You are on your own, buddy!" is his response.

I filed my claim. My claim was approved. But my first check was 24.04. That’s how much I make in an hour. Still waiting on a callback. This company customer service is shady. You never talk with the right department. I have been patient with this company. Jumped through all the hoops. Got my claimed approved. When it was time to pay they shell out 24.04. I will update when I get a callback. But to approve a claim and still deny me a full check is really a shady company. They play so much cat and mouse games. When they get it right they still drop the ball. Not a 5 star company to me. Sad I have to go through recovery but to see a 24.04 check from approved claim. That was an hour. And I never talked to my case manager. Never got approved letter. But you got 39 hours while I got 1 hour of pay. Seem like they all about themselves and never about the client.

I asked MetLife for a check to rollover IRA funds to another account. Met Life mistakenly sent a disbursement check and took 10% penalty out. Currently waiting for MetLife to correct their mistake, it has been a week now and after multiple calls I have zero response. I will update after this is resolved.

My experience with Metlife has been an absolute disaster. Customer service is horrible and their claims department doesn't seem to exist. I filed a claim 3 months ago and can't get any information. I keep letters requesting additional information and they say they're from the claims department, but the things they are requesting don't make sense. When I call for clarification, customer service tells me that the claims department does not have a direct line and will call me back when they can. Callback time averages 3-4 weeks. After numerous back and forth with multiple customer service agents requesting a callback and nobody calling me, I've finally decided to submit a complaint with the North Carolina Department of Insurance. I suggest everyone do the same.

They lied to me so that they filed it and hadn’t for one month then they took over a month to review the claim that was completely straightforward. Sent the documents in multiple times they never registered. If you’re looking for a life insurance company. This is not your company and the people on the phone are the literal worst!! No one does their job anymore. I’m a 46 year old widow w two little kids, and they could’ve cared last and took their sweet time and not one person told me they were sorry for my husband‘s loss. They have been as awful to deal with Mrs. as my husband‘s company of 25 years Procter and Gamble who totally screwed us over.

My father in law passed away in August 2023, he had a very small life insurance policy and it’s been over two months and we still have not received payment. The customer service and lack of communication has been horrible. I would not use MetLife because families depend on their money to pay for death arrangements and MetLife did not pay on time.

Horrible response and do not exercise their mission or core value statement. I literally just asked the representative, do I need a death certificate to speed up the process. I have been in and out of hospitals for the past year. Multiple specialist to identify exactly what my illness has been. I also have been on disability. I am simply trying to pay my hospital bills and the Metlife team insist they need more paperwork. It is already stressful enough and they don't seem empathize or care. Search for another company, they are absolutely horrible.

They are unresponsive via phone and mail. Each time that I contact their customer service department, they claim that they are not aware why the request cannot be completed but that is all that they know. This has been happening for five months. They are useless.

First of all, the TCA account? MetLife offers a check. I guess. But nowhere Did I see that and this Tca account is just? I feel really is pushed and broadcasts in big letters. I couldn't find anywhere where you could get a check. This is the worst experience of my life. It's not total control. The draft checks they send you hardly Nobody takes. That was my first problem. And then I finally got a card, a debit card. And when it gets down to 2 fifty, you don't get to use it no more. They close out your account. I waited. I'm still waiting on my check. For the last two fifty four over a month, I'm going through a lot. My dad died, and this has been just mentally exhausting.

Ever since MetLife switched all of their products to different insurance companies I have had a problem with them. Whenever I mail my payments into the North Carolina office which are loan payments only and is put so on the checks and also across the mail-in statements for the past 2 years ever since they switched the office from New York to North Carolina I have been calling every month and every time I make a payment to them to do a premium payment reversal to a loan payment. I get a different representative each time I call and each time I call they're going to do something about it so I'm told and nothing ever gets done about it.

My mother passed away, I am a beneficiary and have been unable to get the claim. I have been told everything from there is no record of me being the beneficiary (I supplied the needed documentation), I have been told to fill out a form (which contains false statements which I will not sign and told them why), to they need legal court papers showing that I am the executor of her will (as if that has anything to do with being a beneficiary). I have sent them so much documentation yet they still will not pay. They will not answer my questions, they will only read off of a 'script'. Even the so called supervisors do not give any more information than the person who answered the phone.

Just wanted to let other people know please do not do business with MetLife. My dad passed away. I'm the beneficiary. Nothing but a runaround so if I see my dad's life insurance policy that he paid for before I die of old age I will be really surprised. Never have I worked with the company that's so crappy. So again please do not go through this company for anything. Read all the reviews. They're all bad.

I fell and the result was a ruptured disc. They dragged it out wanting more info from the Dr. They got everything they needed, then denied me. With no explanation as to why. Policy says accident. I didn't fall intentionally.

Do not! I repeat do not invest with Metlife. My policy was through my job so I didn't have a choice. They are horrible at getting your business done. After filling out the necessary documents to get my annuity refund I was told I would get it in 5 to 10 days. Right now, two months later, no refund. I am on hold for another unqualified, unscheduled metlife employment trying to find out what's going on with my situation. Of course I'm getting excuses on why the ball was dropped. Amazing how fast they are to use your money but to get it back. Good Luck!!!

I file a claim 3 months ago .I provided every document they ask for. Every time I call different representatives give me the runaround. This company is a fraud and don’t like to pay. Nobody never returns my calls like they promise and the supervisor is no better. So disappointed in this insurance company.

MetLife Insurance refused to pay life insurance claim for my Father after he made monthly payments for 50 years of his life until his death. Group # **, Claim # **. I spent 100's of hours filling out forms, same forms 10 times, and many hours on phone talking to Met representatives (49 minutes today), regarding this account. MetLife received the same claim form 5 times from me, death certificates multiple times. Power of Attorney multiple times. MetLife has stolen the benefit that My Father had paid for for 50 years.

This company is a fraud, I'm reaching out to a news outlet to investigate them. They were suppose to be taking my premium monthly and didn't do it, didn't know it until I received a cancelation letter in the mail.

Policy holder took out $10,000 whole life policy at age 25... borrowed small amount on policy later with dividends on policy covering amounts due on policy for decades. There was no contact by any insurance representative thru the decades with the policy cost being covered by dividends. In 2022 policyholder did not pay heed to a rather insignificant notation on billing that said $316.66 would be needed by 11/2/22.

Please do not ever purchase or participate with MetLife Vision. It has taken over 10 or more phone calls to try and submit a claim electronically for reimbursement for a vision plan. This process does not exist and all claims must be submitted via USPO mail. You would think this could be explained and clarified immediately by the representatives.

My father who passed away 2 years ago had several policies for him and my mother dating back to the 1980s. As the Power of attorney for my 90 year old mother who has Alzheimer's, I stepped in to oversee these policies. I am an educated grown woman that has taken dubious notes as I talked to customer representatives. I have send payments certificated mail and I requested quotes be sent to me via email so I have a paper trail. I made copies of everything I mail to them and as well as any email response I receive. January 2022, I asked to be emailed the amount we own on a specific policy because it wasn't on the statement. They emailed the amount and the following day I sent payment overnight. They tried to refund my payment and not give us the benefit because they said the payment was late. It was late because I was waiting on Met Life to tell me what we owed!

These people used to be good in 2009, these people has now begin to be crooked, oh yes you better trust our words, now they'll write and tell you your money hasn't been paid to get more money, these crooks now want your bank account so they can con you, these crooks has pulled out my bank account with fake checks, we're not getting any payment receipts at all, now they're saying my insurance is collapse, I owe $160.00 and I've been sending checks, one policy I don't know where it's going, bad to try to help people and they don't want help.

I have several different MetLife Medical policies and overall they are terrible to deal with. Not only do they not communicate through any modern tech (they still use MAIL) not email or electronic but good old fashioned USPS mail. Claims take forever to process and their website is continually bogged with errors. The policies are misleading as to what they pay and how they pay, whenever I have filed a claim inevitably I have to call over and over again to get the right benefit paid out. In doing so, I wait another 10 days even if it is their error. I would never recommend any of MetLife Medical policies. I have recently used AFLAC and it has been great.

Don’t use MetLife life insurance policy for any reason. They are careless, corrupt and don’t care one bit about its customers. Stay away from this Company (MetLife). They are deceitful and reckless!!!!

Second update about MetLife. Sent email with surrender docs as requested to them, August fifth. Called them on the sixteenth and they stated never received, sent 2 more copies of the surrender docs and also faxed them a copy with the POA attached. Still no response as of the twenty-second. Called them again and now they said they sent a doc, never did. I tested their email by logging into the site and changed the phone number and got a email in a few minutes to my email address. So, their email server is working. Spoke to them and they said the POA is over 5 years old.

I have a policy provided by my employer through MetLife as well as other things I purchased and are taken out of my check and I am not able to get on the online portal, have had no information sent to me, they refuse to help me when I call, and I have no way of getting any information to my beneficiary should something happen to me. Starting to feel like they don't want to give people their own policy information so they can screw beneficiaries or allow you to file a claim. SCAM!

In 2017 I was offered to invest my money in this safe policy called Wealth Builder. Last year I realised I lost 15k out of 55 K but I was told that was temporary so I waited another year and lost in total 30 thousand dollars out of 75 thousand dollars that I put in. The company made extremely difficult for me to surrender. I strongly suggest no one to invest their money in this kind of policy. Just an advice!

Metropolitan Life and Computershare, (which are the same company, but don’t communicate with each other), have made a very emotional and painful situation, so very, very much worse. I have sent documentation after documentation to both divisions several times, and am still being asked for more. When finally able to speak to a live person, I am given conflicting information. No one has ever called me, or emailed me, and I just keep getting letters from them asking for more documents. I will NEVER employ this insurance company. I don’t want my children to go through the nightmare that has been inflicted on me by MetLife.

Who tries to sell you a life insurance policy. Do your research. Unfortunately, the internet wasn't available when we bought a life insurance policy. Remember they want to make a sale they aren't looking out for you. I told our agent we couldn't afford another life insurance policy. He came up with a plan using childhood policy of mine to buy a policy for my husband. I had an additional policy so I thought it was a good idea. I was told the cash value would buy a policy for my husband which will eventually end.

I would never openly choose MetLife. I used MetLife for maternity leave. I was owed the money from January-March. It’s April and I have yet to receive payment and have spent well over 20 hours on the phone with minimal call backs. I was given opposing information regarding my claim countless times. Customer service reps are nice, but for the most part extremely useless is solving any issues. The company has been a nightmare to deal with.

Do not trust these crooks. My wife took her own life and they denied my payout because it was within their 2 year suicide clause. Nowhere was it stated in my policy that a dependent was part of the clause, only the policy holder. Not until my it was time for a claim did the word "dependent" appear. My wife didn't even know I had this policy on her and they act like I knew she was going to go out and kill herself so I insured her. This is money I could really have used to help pay bills and find a new place to live in this hardship we are all going through. Never again will I shop with Metlife even if it's offered to me for free.

My dad purchased their whole life insurance 20 years ago. His english is limited and the sales rep coaxed him into buying their insurance policy saying that he wouldn't have to pay the premium after 20 years. Here I am 20 years later and I called numerous time requesting in force ledge with the intention of switch. It tooks 3 months and 5 phone calls to eventually have it emailed to me, even though they legally have to provide the document. The reason? They want it make it very difficult to leave, so they force you to stay not by being a great company but by getting in your way to leave.

My mother was gifted a Metlife whole life policy for her 16th birthday in 1943 for the sum of $1000. She recently passed this year. The total value of the policy today is $1526.25, a total appreciation of 52.6% after 78 years! If the policy even kept up with inflation, it would be worth $15,856.07 today! Basically, this amounts to spitting on my mother's grave. These people are crooks, don't deal with them.

My mom passed away in 2006 but this company MetLife thought that they were smart. When Social Security said that I had $17,000 in their possession they had told me I can wait 10 days and I'm going to send me a letter in the mail telling me how much I have to pay in order to get my insurance. As soon as I waited the 10 days I called them for receive anything and they told me I wasn't eligible anymore. The page that I had found from disappeared. Luckily I copied it before that, they change the date of her death and I never got paid into this day. I'm still fighting it. I would stay away from this company is very terrible. I have to relive my mother's death every single day and I have no idea who to talk to so beware.

Horrible company, first you are connected to a robot, keeps asking for the same information. After waiting 15 minutes while artificial typing in the background, you are connected to an agent, who does everything in her power to prevent you from cashing out of the policy. Finally you are told that you have wait two weeks to hear from them whether they will allow you to cash out of the policy.

I lost my copy of my Metropolitan Life insurance policy in a move. With most insurance companies, you can obtain policy information quickly on line. Not MetLife. Their website was down, so I contacted their customer service to obtain a copy of my policy. I was told that I need a pin to access my account. I asked for a pin and was told they have to mail it (not text or email, but send it via U.S. mail). I'm not kidding! I asked them to email a copy of my policy, and was transferred to an unmanned telephone number. Estimated time 5+ business days for the pin. I am watching my mail for a pin to log into my account. Consider this when you are looking for insurance!

I had a Metlife life insurance policy since I was a child. Noticed recently that my mother who has passed was my beneficiary. I called them and he sent me a 5 page form to put my kids on the policy. Got their SS numbers, filled out the forms, sent it in. Did not make copies cause this is a simple request, and I shredded their SS numbers. Did I get to do it? No, I get a nasty letter that I had neglected one signature of an uninterested party and supposedly my whole 5 page request was destroyed. And included back to me was a 10 page form!!!! What???? If I die tomorrow, who gets my money?

I submitted an auto claim which was not looked at till a week later. My car was hit by another car while it was parked in a parking lot. I call and leave messages, nobody call back. Very very bad customer service. If you looking for a piece of mind then MetLife is not your insurance company.

Summarize go away from this company in UAE. I had Business in my country and need bank account in UAE and RAK bank representative forced me to buy Metlife policy to open account to my company without any Auditing (Blackmail). My question are head office in USA knew what Metlife UAE did and how they sell their policies ???? For years I try contact them to cash back my policy but couldn't reach them then when I moved to Canada I successfully got them and sent them all surrender filled forms. They told me they will deduct 55000 US$ because I not trust them I said ok. They told me they need 10 working days to transfer surrender value then they said they need 3 days to review then they didn't answer my emails since month ???? I need one from the head office contact me. I have all evidences of what I said and I need my money back. I feel stolen. They are cheater.

MetLife Insurance Helpful Suggestions. I recently had a terrible experience with Metlife (ML) while trying to surrender 3 life ins policies and collect the associated cash values. The issue was finally resolved after 6 Months of extreme frustration. I would like to offer suggestions from my experience that may prove helpful to those having difficulty with ML. Per my case (individual life ins purchased 30 yrs ago by Mother for 3 grandchildren).... ML no longer sells independent life ins policies and will not meet face to face to discuss such policies with anyone, anywhere, at any time. Despite what customer service reps say, ML will only respond via mail and claim delivery may take 15 days. ML will not confirm delivery of or reply to faxes or emails. ML will not return phone calls.

My father died January 2 2021. He has a small group life insurance through Ford motor company. It’s 60 days and zero contact from MetLife, unless we call. They said it’s under a internal review. They can’t tell us why or give any timeline. 2 weeks ago they told us they were still looking for paperwork from Ford after we told them we spoke with them. It changed to internal review and they didn’t need anything from us, but can’t tell us what’s going on.

It has been a whole year and Metlife has done everything in their power to make it difficult and eventually impossible to get reimbursed for mental health care my child has received. Unhelpful and DEAF unless I am reviewing them on sites that might affect their bottom line. I am repulsed by the money grubbing revolting priorities this company has. THEY DO NOT CARE ABOUT YOUR HEALTH. If they can deny you coverage. They will. Even after promising IN writing to cover costs. Horrible horrible service and they only answer or communicate with you in an effort to protect their image...not to actually provide the service for which you have paid.DO NOT GIVE THESE CROOKS MONEY. 0 stars is more like it.

I have been out of work since September and I have only received one check. MetLife has stalled over and over again. It is now the middle of December and I'm still fighting them. I'm hurt and cannot work and now I have to fight metlife every step of the way. This is not something I should have to worry about. I should only worry about recovery. That is why I have disability insurance to help me if I get sick or hurt and can not work.

I have had this policy since my daughter was born. Any questions they will answer. I am saving money and if I need to borrow I can. They have an easy dashboard to use and easy to access. I can see who I am invested in.

I been trying for 6 weeks to process a policy surrender request. It's been sent back because they wouldn't accept an electronic signature, then wouldn't accept a signature that was not in cursive. None of these requirements were specified on the document.

Metlife has not paid my pension after paying premium for 9 year. They just refused to pay saying due to current situation. For what purpose customer save? Do not promise the amount and Pension if you cannot keep your words. We are also in same current situation.

It is a long but one time application to fill out and uncomfortably took blood and medical test for my 10 years flat rate of $1 Million life coverage insurance at the age of 53 (till 63). Able to renew every year for ten years at same rate.

My life insurance policy has been in place for over 30 years. I've received good service from Metlife throughout that time. I was given the choice between a whole life policy, term life policy and universal life policy.

I broke my ankle. Had disability, accident and hospital insurance through them. I sent in documents error sending a page twice and not sending the correct page. I called to verify and found out my error and resent the document correctly. They needed additional information so I waited and sent them my entire hospital chart. I called to check and they received it and they did. I called back on day 8 of 7-10 days they allow. They told me they never received the page of the document that they advised was missing prior. I had sent the page and verified I received it so I was extremely angry. I spoke with a supervisor who told me I had to send the page so I did stating I was not about to wait an additional 10 days. They kept spouting off about their policy. I told them I wanted this resolved immediately. She told me I would get a call back in 24-48 hours.

Called Metlife customer service, requested that my policy be paid by my yearly dividends. April payment is still not paid by dividend. Received papers to apply dividend for payment, filled out & mailed. Also, had called C.S. in April, they said they would take care of it. Called again, in May, was told that papers were on file & they would take care of it. NOW, in June, received Policy Lapsed Papers! Called June 10th, 2020. Asked C.S. to straighten this out. Got fed up and told them to cash out policy. Requested check to be sent. I really would like to keep account, as I have had it for 20yrs +. What kind of stupid people do Metlife have working for them? C.S. is always first! Shame on Metlife!

I have MetLife group accident coverage through my work. I have had to make 2 claims. On both occasions I was told initially that all my medical costs were covered and that the ankle fracture I suffered the first claim would pay a minimum of 1000$. I received a total payout of 335$ for all my medical expenses. They wouldn’t even reimburse my crutches or physical therapy visits like they said they would.

My mother and I became estranged her last five years here on earth due to her mental illness. My brother and his wife immediately took over and blew through her money. Even making sure he was executor and Power of attorney. I knew she had a life insurance policy. My brother's actions were fishy even after my mother's passing and he put her cremation on his credit card. I called MetLife to inquire. Yes the call center is in another country. However, I had in general questions because I figured both my brother and I were beneficiaries and him being executor I didn't trust I'd see mine.

I have had a Metlife whole life policy for about 20 years. Would like to discuss options for 1035 exchange or conversion in part to term with surrender. Have made multiple phone calls. Eventually I get someone outside the USA whole struggles with the English language and is unable to answer even the most basic questions. Moreover, the inforce illustrations provided at the beginning were farcically bad. That I am STILL paying premiums to keep this policy going is a bad joke. Horrible product. Horrible service.

This company insures Kroger employees for their disability. They have been horrible to my friend Hazel and refused to cover her cancer surgery and treatment at the local cancer hospital, which is a Metlife participating facility. This woman is 78 years old and has very little income and now will probably lose her job at Kroger. Shame on you Metlife!

My father passed away in November 2019. I've been fighting with MetLife since then to pay the life insurance claim. They state that my father made his trust the beneficiary. Problem is, the trust was supposedly made in 1997 and left in the hands of a bank that is no longer in business. Neither myself, my brothers nor my parent's attorney have any memory of this trust. MetLife is refusing to release the funds until they "have done their due diligence" in making sure that this trust is no longer valid. As the trustee, I've sent them an affidavit stating that it is no longer valid, but that didn't matter. We've sent them affidavits stating that we children are the only survivors, but that didn't matter. I call them, every week, and every week it's the same story; "we're trying to get a hold of the bank, but they are not returning our call."

Our mom died in August 2019, I have never submitted a bad review before but now it is time. She had two life insurance policies for my brother and I. MetLife's competitor pulled through immediately. Metlife, on the other hand, has terrible customer service. My brother and I were sent a check after LONG waits on the phone and a lot of paper work sent in. All of a sudden months later we get a statement that tells us we have $2200 more???? Can we get through the phone lines? NO! I work most hours they are open so have only a short time to do so. I honestly took the day off from work today and I've been on hold for 43min so far. You know 'they are experiencing high call volumes.. This happened EVERY time we had to call them..

My mom received a letter from MetLife asking about a divorce decree. My dad passed away on 12/20/19 and he was insured with MetLife since 1992. My mom and dad has been together for 50 years and he listed her the beneficiary for his life insurance. My dad never married my mom and had three kids together. On the insurance paperwork, my mom is listed here as his spouse. However it is a problem, on the policy it just have her first name and DOB. They never included my mom last name. No one bother to ask for the last name but has my mom first name, address, and DOB. So now it’s a problem. Then, I was told because on the death certificate he has divorced now we need a divorce decree. I’m confused what one thing have to do with the other. All I know my dad ex wife was remarried with children and don’t even know where she’s located. So how can I get a divorce decree. They got married in the 60s.

My mother fell and to spend down for Medicaid I had to cash surrender her life insurance, approx $7000. (Her funds have to be lower than $2000). MetLife is the only company that won’t accept my guardianship papers. Every time I send documentation it takes 24-48 hours to “up-load”; via email or fax. Every time I have called it takes telling the entire story AGAIN.

“My mother died last April 2019. She left two modest policies for my sister and I. We sent in the claims and death certificates early May. By November they were telling me they needed death certificates. I sent more certificates. Now my sister and I are running out of death certificates - we’ve sent 4 total. Today I got another notice they’re missing the claim forms for the policies. The previous time I spoke to them they had the claim forms and needed death certificates. Now they want new claim forms filled out and mailed. Why are they giving us the runaround? I have no idea. These aren’t $1 million dollar double indemnity claims. They’re a couple thousand dollars. I advise everyone never to get a policy from MetLife, and if you have one, cash it out NOW!”

Metlife will decline your file unless you are terminal even if you you have a specialist and comprehensive medical test completed. If you are denied on your initial application you would be foolish to not obtain an attorney, it cost you nothing to discuss with an attorney.

I have had critical and accidental insurance with this company for a yr. When I went on a leave of absence they cancelled my policy without me knowing then went back and took back pay out my check without my authorization twice. I filed a claim with them in Aug 2019 and sad to say my claim is still under review because they keep dropping the ball. I have sent them all the information they need and they keep asking for the same documents over and over. I do not recommend this company to anyone. If you want good supplemental insurance try Aflac. I've heard great things about them. If I could give this company 0 stars I would.

I have had auto insurance with Metlife for a little over a year. The rates were competitive so I went with them. Created an online account to have easy access to make changes and make payments. However, their online service is ridiculous. The site is always experiencing technical difficulties and tells you to log in at a later time. If and when you can finally log in, you'll be lucky if you can do anything (i.e. make a payment, make changes to your policy, print id cards, etc.). If you call customer service, be prepared to be on a long hold and have a lot of disconnects. Worse experience I ever had with auto insurance. I can only imagine how bad it would be if I ever had to file a claim. Incompetent, not customer oriented.

I was in the hospital overnight for chest pains in Aug 2019. We sent a claim into Metlife in September. At first they were very she told me what we needed and I sent it in. I followed up to see if they received it and they did and it will be 7-10 days. Well it is now November and every time we call it's something different. I tell them when I call I can hang up right now, get a new person and they will tell me something different. I don't know why they haven't shut them down yet. I have always had Aflac and they were great. We are going back to Aflac next year.

I'm a Financial Planner and I have clients who have MetLife / Brighthouse contracts and their customer service is absolutely terrible. I once had to send in a copy of the client's driver's license 4 separate times for them to process the transaction of the funds. Every time I called in, the client and I were told "we never received it". Even though I had confirmation emails of the driver's license being approved. Oh, and you know what they needed the license for? Because their records indicated that the client's last name didn't have an apostrophe meanwhile the paperwork submitted to them did. When I asked the client about it, she said she always spelled her name with an apostrophe and it was a typo on their end.

In a weak moment 25 years ago my wife and I purchased a MetLife term life insurance policy from a door to door Metlife salesman who just happened to knock on our door the day we brought my first born home from the hospital. Should have known better then.. Fast forward 25 years my wife passes away in September and on September 10th Metlife received the claim form, death certificate and the policy to the required PO BOX. Then nothing.. no check, no updates and when checking the status constantly put on hold forcing you to go insane listening to the same awful Muzak with the message "we are currently experiencing high call volume" nonsense on a constant loop. No wonder MetLife is financially sound...they don't pay claims timely. 68 days and still waiting...

My Metlife auto insurance annual premium is due. Metlife switched me to paperless without my consent. I have now tried 4 times to pay my premium through their online payment system. I've tried both Microsoft Edge and Chrome, as well as on an android tablet. Every time I click submit, I get the message "Payment amount must be at least the current amount due but not more than the total premium balance." WTF??? The only payment amount option available on the page is the one with the exact amount I owe, so how can I possibly not be meeting this requirement? Since metlife is notorious for denying claims, you would think they would be great at the only other thing they actually do, taking people's money. What a joke!

We purchased Metlife Critical Care Insurance thru my wife's employer. In the ad it made it seem like the coverage was broad, even a broken arm was covered it mentioned. Well when we needed it and it was a dud. I am have heart valve replacement surgery, & we are finding out while almost every other critical illness company covers that (some with limits) Metlife does not. Boy do we feel taken for the ride!

I have been with MetLife for over 9 years, it happen this year my area was hit with hail and damaged my roof. I filed a claim with their response was “if the damage is not visible from the street they don’t approve any repair. “ My neighbors that had submitted claim with other companies got approved and had their roof fixed while I am struggling to have MetLife come up for a second inspection and check the damage. 2 different reliable contractors inspected it and saw the hail damage, shame on you MetLife. You took my money and when I needed you, you failed. Nada **.

I called to inquire about my policy. Spoke to LUIS in customer service, he got an attitude with me, was very vague in answering my questions and so I kept asking the same questions. I said "I want to know who to contact to help me with my policy" and he hung up on me. Great customer service MetLife.

My Mother passed away 2 years ago this month! Still no check. First application I submitted they gave me the "we never received it" line. This is a leftover balance after funeral expenses (under a 1000) but they treat it like it's a Million dollars! I call to hear the same script every time "your application is being processed". That's if I get that far without being disconnected or being asked a whole lot of security questions that the last rep never asked.. seems like they are looking for reasons to dodge me. On their automated machine they wish you their "sincere condolences". No they don't! If you love your loved ones you should look elsewhere for life insurance.

After using Metlife to assist with bills while going through Breast Cancer treatment. They archived my records online the day after my case ended so I was unable to access it. They reused to email, my full benefit info and said they needed my address and it might take a week or so. They refused to let me speak to a manager and said they would call back in 24 hours. So keep all paperwork in order and don't expect them to be helpful. I am glad my employer pays for this because I would have switched and taken my money elsewhere. So no.

Our mother passed away on July 27, 2019. Our funeral director failed to process their form for MetLife for 2 weeks, then they submitted their paperwork, and were cut a check on Aug 20. We waited for our check only to be told we would have to fill out a form and send it to MetLife on our own. That all being said, all three siblings forms were submitted by Sept 11. It's Oct 1, and we are still being told we have to wait 45-60 days to expect a check. AND, they are still taking payments from my mother's checking account.

I am the executor for my mothers estate. Our MetLife claim situation is not complicated. While MetLife has good financial ratings, their claims customer service is below average. There is no communication from the claims department. We mailed all the necessary claim documents to MetLife, but there was no response such as "we have received your documents" or "we are processing your documents and will contact you once we have finished our review". I called the toll free claims telephone number to check on my claims status, and was on hold waiting for a MetLife associate for over one (1) hour. It has been almost two (2) months since our claims was submitted. Still not a single word from MetLife other than I did get through to an associate over the telephone and was told they indeed have all the documents required. Considering the financial size of MetLife, I would think the claim process would be superior, but its not.

What a horrible experience. MetLife states all over the internet that claims are processed within 7 to 10 days so can someone explain to me why forms that MetLife confirmed receiving still have not been processed as on 9/19/19 and why after calling a second time to check the status, I'm being told it could be another 90 days!!!! Dealing with the loss of a loved one and all the related expenses is hard enough, but if you are under the impression that MetLife will promptly pay you as the designated beneficiary, to help offset any of those expenses despite have provided all the required information, you will be sorely disappointed.

My mother passed away and we filed a claim under her life insurance policy. Valerie with Metlife, confirmed that they received all needed documentation on 8/15/19 and advised me that it would take 7-10 business days to process the claim. I contacted Metlife today (3 weeks later) and spoke with Eileen, who advised that the processing time is 30-60 days. I reviewed my conversation with Valerie with her and Eileen advised that she would send a message to the processing team asking that they expedite the payment. I then asked for a call back within 24 hours, with a status update, to which she replied "they are probably not going to call you back".

Filed a claim on two life policies 65 days ago and am still waiting. After 4 phone calls and talking to numerous "supervisors" have gotten nowhere. I'm sending a letter to the President and CEO explaining every detail and I am also filing a complaint with the insurance commission of my state. I will never purchase anything from this company nor will I ever recommend it to anyone else!

My brother passed away, I have been trying for months to collect his MetLife policy, I think they have a call center somewhere outside of the US. They have no idea what they are doing! They keep telling me the system is being updated, they gave me the wrong forms, and never contacted me to tell me. Over two months later, I called and they told me they need another form. I sent the other form, now they tell me another 45-60 days. I think this is some kind of scam!

I set up a savings plan with Metlife (Dubai) and had paid my monthly payments for some years. For financial reasons, I had to close the plan and claim the surrender. The process started well - I was sent forms to fill in which I then had to courier to Metlife (Dubai). This is when things started to go wrong. After hearing nothing from them for a couple of weeks I started to make inquiries. To cut a long story short, I was consistently told that the surrender was being 'processed' and that they would get back to me within 2-5 working days (varied depending on agent I had either called or emailed). They consistently broke this promise and never called me back either despite promising to do so the same or next day.

I recently cancelled mom Dependent Life Insurance with Metlife. The policy was only $5000 but, MetLife increase the policy from 28.00 to 47.00 month. It's not worth this amount of premium. Mom had to go to memory care last month. The expensive for memory care is costly. Now she has no policy that can help with funeral cost when needed. It's a shame our country will allow seniors premiums to increase with age. We need help when we get older not another increase of premium.

MetLife-DON’T BOTHER! Just like all the other reviews I’ve read, they’re giving me the run-around. Filed my short term disability claim over a month ago. At the point where I’m calling every day because every time I call, something is always missing. They have an excuse for everything. They will leave your claim sitting in “pending” forever until you call and ask what is going on. If I had a choice of where to file this company wouldn’t had even been an option because I had heard horrible things to begin with. Called yesterday, was supposed to hear from my case manager today. No call of course. I’ll be calling once again tomorrow. Typical insurance company-take all your money and then when you need it most-completely absent.

Both my parents passed within weeks of each other. Found out that mom had a MetLife policy with only dad as beneficiary. Filed the claim and provided copies of all death certificates, wills and trust information as requested. Was told it would take 8 weeks. Called in 8 weeks, was told end of month, end of month was told being expedited. Claim has been expedited 3 times, actually spoke to someone who said she was a supervisor and she assured me she would call me back on Friday. Well guess what, no call and not able to get through to anyone. I was told one time the policy was worth $6000, then less than $5000, and this last call was told that it probably was not even worth $1000. What are they doing? Cashing it in for themselves???

Just like most other reviewers on this site, if I could give this company a -100 star I would. Mom died May 31, 2019, filed for benefits with MetLife immediately. Have made many phone calls, waiting on hold forever and then get the patented run-around. Our account has been "expedited" several times. Spent a couple hours this morning getting the run-around again. This time the "excuse" is, get this, they have to manually calculate the amount. We just got the July, 2019 statement saying the death benefits were $5800.00. How hard is that to split in half between my brother and I? Needless to say, run-around and lies! AVOID MetLife like the plague!! Hopefully, all involved with this company will eventually get our "legally ours" money.

If I could give this company a -5 I would do so! My FATHER passed away April 28th 2019, approximately 2 weeks before he passed he requested to cash out on two policies that were in mine and my sister's name. In the interim he was hospitalized. The checks NEVER came to his address. We have been getting the runaround since the end of May as to when we will receive the new checks as they put a stop payment on the initial ones and allegedly reissued after us providing them with all of the requested information. Now for 4 weeks it's a different story when I call. I got a call from supervisor 3 weeks ago. She said check was being mailed following Monday. Now with 3 additional calls still no checks and no solid answers. Placed on hold forever today to get hung up on! THIS IS ABSOLUTELY RIDICULOUS to have to deal with, ESPECIALLY after someone passes!

MetLife Brighthouse is a huge mistake for your 403B if you are a teacher. First off, horrible customer service throughout. Don't expect calls, updates, or any individualized attention. No phone access to a specific person either. And when you try to roll it over? Forget it. It has taken me two months, and now I have to hire an attorney.

My brother passed away 3/28/2019. My atty sent a letter and death certificate on April 9. I had to call many times for correct papers to file with them. 4 months now, and today they tell me to call again at the end of August! They have all the paperwork they need, but I must add the first application they sent was the wrong one, then I was sent a PDF that I could not open on several computers. Don't know why!

This little policy and all the info sent in February. I’ve called at least five times. It’s been escalated at least 3 times and last time promised correspondence within 2-3 days. It has now been 47 days. On hold right now with the “Claims unit” for at least 25 minutes and no one will answer.

I submitted a death claim on March 23, 2019. I've made many calls just to get the run-around. Each time I get a different excuse. They have all the information requested. I've submitted a complaint with the Consumer Protection Division of the Arkansas Attorney General.

I am 50 years old and have NEVER experienced such HORRIBLE customer service. I am confused as how this company remains standing. My only guess is that they are not accredited by the BBB. I’ve been calling since May 16, 2019 about converting a life insurance policy to whole life and they don’t even have enough common courtesy to call me back. My agent (joke) Elan **, that I had to call directly, told me “I usually deal with 20 and 30 year olds so I don’t know how to do this. Call the 800 number back and they can assign another lead to someone.” PITIFUL!!! Please take my advice and do NOT deal with this pathetic company!!!!

I am a 42 year funeral director who has worked with multiple insurance companies through the years. MetLife USED to be very good but I'm beginning to think they may be insolvent. I am working on an assignment for a policy that is less than $1500.00, and 50 years old! It was paid up 30 years ago! The premiums paid in were more than the value of the policy today, yet they can't seem to be able to come up with the funds to pay the claim nearly 6 weeks after submitting all the paperwork. Their customer service is horrible (though every person I've talked to is kind), but they can't do anything to move the claim along. I've heard 3 times already about how backed up their claims department is. I was promised that after it went to "Escalation" it would be processed within 5 days. That was 13 days ago, and Escalation Department hasn't even got it yet! I'd hate to see what they'll do to someone who has a 50,000 or 100,000 policy claim!

Much like others that have written, I'm in a "Do Loop" by Metlife. Got a packet for a death claim on my uncle in February 2019 and submitted the packet to Warwick, RI which was received on 8 March. Have called them 5 times since then with a status and yes, I get a person from India who tells me it has been received (over 90 business days now) and transfer me to another number (30-35 minute wait) before they tell me it's in escalation. They say all the paperwork is there, and I have to wait for the check. No e-mails, faxes, or letters from them, of course. The "Do Loop" is; there are 4 other cousins who have to apply for the claim & guess what - they haven't received the packet yet. I guess they are waiting to brew and finish their Christmas coffee, or they are just collecting interest on it to pay for their stadium in New York.

My dad initially had my brother and I as 50% beneficiaries. The MetLife policy is sponsored by my dad's employment at GE. My dad changed the beneficiary status on the phone with MetLife in end of 2015 to me 100% and I paid him for the whole life policy. We have a MetLife Confirmation Letter. GE has no record of the beneficiary change as MetLife did not make the change and communicate this to GE (per my conversation with GE). Now in 2019 my father is deceased and they will not honor that change in beneficiary and will not communicate why. They also refuse to honor my brother's disclaimer of interest my attorney drafted and my brother signed (notarized). Half of the policy is just sitting there and they are not paying out. We starting this process in May and it is now July. Horrible. Horrible place.

Metropolitan Life Ins. Co. received the death claim on June 18, 2019. I called today and was told that Metropolitan's procedure is to process claims in 10 to 14 calendar days after receipt. But they didn't in my claims instance. It has been 21 DAYS and I was told by your customer service representative that there are NO notes on the claim so it was sitting at their office being IGNORED for 21 days. The customer service rep is sending it to escalation but it will take another 3-5 days before escalation will even LOOK at it and then it will take another 10 to 14 days to process. Metropolitan Life Ins. Co customer service is HORRIBLE at paying claims. My claim sat for 3 weeks and no one has even looked at it. There is no reason a simple individual policy claim for $2,416.03 should not be looked at, processed or paid.

My Mom passed away a few months ago and had MetLife and Savings Bank Life Insurance (SBLI) policies. We filled out the claims paperwork for both polices and sent in the forms along with a death certificate. Two weeks later we had checks from SBLI. Four weeks later we got letters from MetLife saying, "we have not yet received the requirements to process the claims on this insurance." So we call MetLife to find out what's missing. Spoke with a woman who was obviously in India who told us they just got the information, nothing was missing and the claim would be processed in 5-7 business days so we should see checks in 3 weeks or so.

My Mom died at 95 on 1/9/19. She had a life insurance policy with MetLife. I have provided them with all documents they’ve requested, which they acknowledged. However, as of 6/29/19, they still haven’t paid. As executor, I’ve made numerous calls and sent numerous (unanswered) emails, all to no avail. Their reps tell me it takes time and someone will get back to me, which they never do. A letter MetLife sent me on 3/26/19 stated they “were able to process a typical claim within 5-7 business days”...This letter was written by Jena ** in their claims unit. Awful company, awful service. Don’t ever deserve 1 star.

I was switching jobs and trying to convert a group life insurance policy provided by my ex-employer, to an individual policy. The customer service representative starts to ask all details like phone, email, DOB etc. and at some point of time, I asked her why they ask all that information when I am already an existing customer. She told me that she is filling a form to be submitted to MassMutual at which point of time, I myself got online and found the form to be submitted. Surprisingly, the form does not have Date Of Birth field. When I asked the representative, she said she is just following the procedure.

Wow. My family have been solicited by mail for several years. So I took the time and started a quote with MetLife. After about a total of 2-3 hours of back and forth over several days and with a written quote, the rep informed me that my home is within two miles of a river and that qualifies it to be in a hurricane zone. Therefore, the underwriters of MetLife cannot proceed with the insurance coverage. But offered Auto as a consolation. No thanks. The whole point is to bundle. But wait there's more. A few months later, we get a mailing stating that they have an "updated quote" for us. Again, after waiting what seemed like a eternity, the rep said the their computer program automatically generates a mailing even though one was turned down recently. Wow again. What a colossal waste of time.

My father passed away and I was notified he had a policy. Without checking they sent funds to where they should not have been sent. Even though he had a trust which specified how disbursement should be, they are not interested. Customer service could care less. Now must get attorney involved. Called again today and in meetings no one available. Anyone know if Consumer Protection can help or any other agencies?

My claim was verified 2-26-19. I still don't have a check. None of the reps can tell the amount due, or when the check will be mailed. I get transferred to the "claims" department (this is who I thought I was already speaking with??? ); then I am on hold for over 30 minutes at a time. I hang up, call back, I get an automated message saying they are currently experiencing technical difficulty.

This company is a good place for maltreatment of grieving family members who follow the deceased instructions for life insurance claims. My brother paid most of his life into this policy. His sudden death of pancreatic cancer, unknown by him or us, struck our family very hard. Two months after his death, our mother died. So this compounded our grieving. The last thing I ever thought I would have to go through is a battle with the life insurance my brother paid for that was intended to help pay for his burial cost and help his only family. MetLife acts this policy belongs to them and they are doing us a favor and treating us like we have no rights! Being unprepared is a problem but there is no excuse for maltreatment of the families that are suffering loss of a much beloved family member. SHAME ON YOU.

My wife and I were loyal customers for more than 20 years. We recently moved from California to South Carolina. First issue, our premium hardly changed at all, which most would think getting into ANY state other than CA would drastically reduce the premiums. Our main issue began when we got our premium payment returned to us with zero explanation. We were then sent a bill to pay our premium, which we did again, and they returned it again stating they cancelled our policy. I called them the day we got the returned check and the customer service rep said we sent the payment in for the wrong account.

When I was in my 30's I purchased Life Insurance for my wife and I that would increase in value and would leave us some money to retire on. I trusted that Metropolitan Life was a reputable company to do something like this with so I went through life never with a worry and had my 58 dollar premiums automatically deducted from my bank every month which I set up over ten years ago. I would call from time to time and check on the available funds and there would be thousands of dollars available and I would feel great knowing I was building retirement for the future. A few years ago it became harder to call and get this information sometimes taking even a month before you actually reached the proper information just due to the time it took to call them.

When I call, the automated system just tells me who my agent is and hangs up. I want to speak to someone!!! My agent isn't always available when I need help or have questions. Customer service is good, when you can reach them. Lately, I have been asking for the sales department so I can speak to someone and ask for a transfer to auto & home. This way, I reach a live person... I don't know what genius decided to implement this change but Metlife will lose my business as I am ready to search for a new insurance company. I have been with Metlife for many years. I suspect many people will leave!

I filed paperwork on myself on 3/29/19 to get paid for my cancer. My oncologist sent in numerous pieces of documentation in addition to the documentation that I had from my primary care doctors about my diagnosis. Now, it seems that I have to prove I didn't have cancer when my policy went into effect 2 years ago. If I had the type of cancer 2 years ago that I am diagnosed with now (Ovarian Cancer), any trained verification department would know that I didn't have it due to how the cancer is treated (which is surgical removal of both ovaries). Documentation proved I still have primary sites. I talked to a Supervisor who stated that all the verification was due to attempted fraud, but it seems like MetLife is just looking for a reason not to pay me what is owed to me.

Since becoming Brighthouse, it seems that their customer service has really gone downhill. I called today for a simple letter showing my cash value and was told a letter would be prepared and mailed in "7 to 10 business days." That's ridiculous! The other 3 companies I called today for the same thing sent letters immediately. I don't understand why a corporation that's supposedly so successful can't be more responsive to clients' needs. But then...you have to care about service as much as you do about sales, and they obviously don't!

I was supposed to have an annuity payment beginning April 1. I have called constantly and I get another flimsy story every time. No one seems to be able to get an answer about when I will begin receiving my annuity, which is my money. They say they understand my frustration and will email paperwork, return the call in 2-3 business days, send paperwork in the mail. NO FOLLOW THROUGH whatsoever. Terrible company.

I have been calling MetLife for a month now! I have been getting the runaround and am getting nowhere. I call and call and nothing is getting done! I just need a simple email with my statement and they refuse! Oh, I've been on hold for over 15 mins today. Lol!

I canceled my auto policy and requested stop payroll deductions. After I canceled my policy they still took $684.51 from my payroll. When asked to refund my money I keep getting the runaround passing me off to different people every time I call to find out when I will receive my money. Everyone has told me something different and than offer their apologies. Tired of apologies. I just want my money. I would never recommend them to anyone.???

If you ever need insurance I would suggest not even considering MetLife unless you like having to deal with only automated attendants and having actual people that you do speak with like to you. They said my policy would be renewed but when I go to purchase a vehicle I find out I don't have insurance and it has lapsed which is going to cost me a fortune - I had 1 accident in 23 years of driving and they won't renew, and didn't tell me they weren't renewing, and you CANNOT SPEAK WITH ANYONE ABOUT ANY ISSUES! Just terrible company. Do not buy anything unless you don't have a choice.

I want to complain about the service at Metlife Critical Illness Insurance. This is an insurance Metlife provides for cancer and other major health issues. Today I called the customer service line, and the service was terrible. One major problem occurred when I asked if I qualified for full cancer benefits or partial cancer benefits. This qualification depends on a few things, but a major factor is the TNM score of the primary tumor. They at first refused to read me the qualifications for both cancers because "I wouldn't understand it", which I insisted. Then I asked if my T2N0M0 cancer with surgery and chemo would qualify for full benefits, and they said that they cannot answer that question and there was no one familiar with the claims process that I could talk to.

This is the most disgraceful insurance company I have ever dealt with. If I could give them a negative 5 I would. My original quote was $179/paycheck. I then received a letter indicating that my rate is going to be $223 per paycheck. Upon calling to find out the difference in what I was quoted verbally vs what was in writing I was told "I don't know. I'll look into it." After not hearing back from the agent for 2 days I emailed her back and was told the $88 monthly difference was because they were breaking up my payments over 25 pay periods instead of 26. $88 per month x 12 month is $1,056 annually.

MetLife is a post-tax deduction I pay each pay period, and it's highly subsidized through my employer. I really appreciate that it's inexpensive by of deductions, and it will provide a great deal of assistance to family in the event anything critical occurs that ends my life. I have no dependents, but I've named my young niece and nephew as primary beneficiaries, and my MetLife Term Life Insurance policy would allow them to better afford education.

I had a hysterectomy on 2-15-19. They keep giving me the runaround. They are trying to say that my condition was pre-existing. How is a hysterectomy pre-existing? I have been out of work for over a month with no income. This is a horrible insurance company. They act like we are stealing from them and treating me badly. I called today and they told me that they finally have all the paperwork and I have to wait another 10 business days for them to review the claim. This truly isn’t fair for someone who has had a life changing surgery.

High fees, very little investment options, absolutely careless financial advisers that do not respond on questions and requests, very poor website - those are ingredients of the product 'MetLife IRA Annuity'. So sorry, we kept losing money with them for years. Now closed our accounts for the price of termination fee but to stay with them would be even worse. Should be done years ago, my flout. And you know what? On transfer to another company they also charged 'Guaranteed income' fee (!!!) Shame on you, MetLife!

Called today to make sure the extra money I have been sending lately should go to paying off a loan I had with them. They tell me that I haven't been paying enough on my premium to pay for my life insurance. I get a bill from them every month for $30.00. They claim I should be paying $70+ dollars a month and they are getting close to cancelling me for non-payment. Been with them for 27 years. I was told that my payment went up every year after the 2nd year. They never sent me a bill for the increases for 25 yrs. I paid my bill every month for what they billed me ($30). They claim I should have read the annual report to see the increases. I said they should send me my real monthly payment if the payments go up. I'm not an insurance knowledgeable person. I send in what they bill me just like any bill I get every month. They don't tell you that your premiums have been going up every year!!!

I have had heart issues in the past even been hospitalized. Well my wife was diagnosed with congestive heart failure. Of course this caused a lot of stress on my heart. I filed for FMLA/STD because my doctor took me off work for my issues. My wife had a heart transplant Sept 1st and my FMLA was approved but not my STD because they said it was for my wife. It was for me. I fought this daily until I was forced back to work even though my doctor was against it. I worked for 2 to 3 weeks and my blood pressure shot to 245/148 needless to say they found 4 blocked arteries end of Jan.

I wanted to cancel my Term Life insurance which I bought for myself years ago almost 10 years ago. Obviously I have changed my name through marriage and moved a couple of times. I have provided my social security number, birthdate, name, current last name and yet they still say I am not the person on the policy. I have provided my bank account to which they have been debiting my payments to them. They are so fast to get payments but give me the runaround when I wanted to cancel the term life insurance.

The insurance doubles in price, I have been paying on my policy for over 40 years. It looks like I will have to cancel my policy or go to the poor house. At the age of 85 it doubles again. You cannot afford to Live.

After paying into my MetLife whole life for more than 15 years, and having my dividends pay for the premiums, when I turned 65, the dividends mysteriously no longer covered the premiums. Now I am being forced to pay more than $2,200 per year for a $150,000 policy. And they refuse to send me a copy of my policy. None of this is a coincidence.

Applied for term life insurance and waited 8 weeks only to be denied coverage for a minor non-life threatening pre-existing condition. My life expectancy remains the same as a healthy male my age and my condition is not known to be connected to any other conditions. Don't bother with this crappy company if you have a pre-existing condition. Waste of time. Only 100% healthy people or people with a condition who haven't been to a doctor need to apply. Shame on me for going to a doctor. Now my condition is documented. I do not recommend.

Similar to other comments on this website, I have been unable to reach Brighthouse Financial/MetLife for several days. No matter what time or day I call or what day I call, they are always "experiencing high call volumes". I have yet to get through to an actual customer representative. The average time I have waited until I have disconnected is in excess of 40 minutes. I have even tried to reach them in conjunction with a Vanguard representative to see if they knew a better access number. They had a similar situation. I have been unable to access my annuity account. Next up is a complaint to the SEC.

I purchased a policy for my husband. When he experienced an illness covered by the policy, Cancer, MetLife distorted, either due to incompetence, dishonesty or both, interpretation of his medical records and refused to pay the benefits of the policy. Another insurance company with whom we had a policy, Aflac, reviewed the same medical records and promptly paid benefits. We would recommend that MetLife not be trusted by any consumer.

When I signed up, the agent was very responsive in trying to get me the best deal. Wasn’t happy with his first couple quotes until he came back with more coverage at the same price I was already paying except one month free, so sure why not. The payments were scheduled to come out automatically. To my surprise I was charged the first month and I wasn’t supposed to be! I email the agent with no response so the second time I emailed him and said I was going to cancel if he didn’t fix this!

Horrible customer service. It's been 2 months and I still can't log in to the website. 1 month into the insurance plan and I got no documentation via email or US mail. Of course they had my address wrong. 2 months and I still can't log in to the website, my policy doesn't show up. Good luck trying to find the correct URL to use. I called the 800 number and the women was horrible. I could not hear her and she gave me attitude because I asked her multiple items to please speak louder. I still cannot see my declarations page. I can't log in. It's true what they say. You get what you pay for. I should have stayed with Geico. I don't even want to think about if I have to file a claim with these people. Stay away!

My husband had a whole life insurance policy with MetLife/Brighthouse for over 5 years and when he passed away on October 6, 2018 I was told as soon as the mortuary was paid I would receive funds. It has now been over 30 days and no payout so far. First, they said the mortuary had not sent an invoice (they did a number of times). And then when I telephone their 800 number I tried to communicate with someone whose accent was such that I could not understand her. She (I think) told me that I would get the money within ten days - when that didn't happen I called back over and over again and no one seemed to know what was going on.

I have to pay yearly premium: issue: 1. I am not able to log in with my old credential. 2. Not able to reset password as not receiving password generation code in mail trying since several hour. 3. Given customer care no is invalid. Now let me know what anyone can do. I have not seen such a poor service ever.

I went to update payment on my policy and could not access it online. When I called, no one seemed to be able to locate my policy based on the number I was provided. After finding another company for half the price I decided to cancel the policy. First, after going through the automated voice system several times and it always telling me I needed to call back during business hours, no matter what time of day I tried, I finally said "new policy". I miraculously got through to a person. They still could not locate my policy but assured me it was canceled. When I called back the next day to get a cancellation number the lady tried for twenty minutes to locate my policy and finally said, "yeah, I'd cancel too." It wasn't until I requested a refund of the money paid over the past year, since clearly I didn't have a policy, that they managed to locate my policy. These people are a joke and I question their ability to actually cover you should you need to file a claim.