MetLife Life Reviews

MetLife screwed me out of four weeks of payment. I was told directly by MetLife that I could not return to work until the test results returned, that would determine the outcome. However, after four weeks I finally got the test results, but MetLife said they would not pay for the four weeks that they directly had me wait since I was cleared to go back to work. Even though they directed me to wait for the test results, since it cleared me to go to work, they have decided not to pay. MetLife does not have ethics, morals, and does not care about its customers!

My dad died in February, it took them two months to pay his burial, on top of that my mom portion was paid out to funeral expenses, we spent numerous months sending in paperwork to them. I advised no one to deal with MetLife. They’re a complete scam. Do your research before going to these people.

After my sister-in-law passed my 76 year old brother got a $25 check from MetLife payable to her. He called to inform them that she was deceased and they sent forms to transfer benefits to him so that I would be able to cash out. We have sent them everything they asked, several times, and they continue to resend the same forms, asking for the same information. They also are sending the small checks in her name, with which he cannot do nothing except accumulate them. We have talked to a customer service representative and given instructions to send even more forms, which we did. Now we cannot get a human on the phone and the prompts do not apply to his concerns so we just circle and circle on the phone. My family is thoroughly disgusted with the company and the disregard they have for customer-policy holders. Stay away from MetLife.

I am very disappointed even disgusted with the MetLife life insurance. I took out insurance on myself and husband. After my husband passed away unexpectedly, I submitted the claim and received a check for a quarter of what I was to receive. I called about the discrepancy and was told because of his age they reduced the amount. Nowhere in the paperwork was there an age disclaimer. I call MetLife again explaining nowhere in my paperwork could an age limit be found and was told sorry that’s how it is. I told the rep that they need to be upfront with their customers. Now I am stuck with less money to pay for the bills that have been incurred. Buyer beware.

My company plan just changed over to MetLife for dental cover. My first experience to query a claim was not easy; the customer service representative couldn't help me and suggested that I follow up with the dentist myself.. Wow, I thought that was their job?

This company is corrupt and incompetent. They rip off their loyal customers. Their goal is to make sure they don't communicate policy increases so your policy lapses. NO ACCOUNTABILITY and of course, No United States representatives to speak to.

This took awhile to receive, but I finally received the letter I needed today. Thanks MetLife for finally answering my request.

My Mother passed in Nov of 23. I am still waiting for movement on their end. First I was given the wrong email three different times by the Metlife reps. The first wrong email they claimed wasn't even used by them. Now my sensitive documents are just somewhere I guess. Second I have been on the phone for the past 5 months trying to get clarification on Who has my information and what are the next steps. I am currently on hold for the 5th time today as when I explain my situation repeatedly over and over again The met Life reps seem to have a clause in their contract that allows them to simply disconnect the call or hang up on you when they obviously don't want to be bothered or cannot handle the call. Please invest elsewhere this is not what a loved one needs to go through after you pass. Mond you it has been 5 months and I'm still here!!!!

I have changed my password a million times with MetLife and they won't let me in. I cannot handle how neglectful they have been for me as a customer during this time. I am trying to access my information and no one will help me with Metlife or DPS and my accident happened almost 2 years ago, with nothing back. I have huge medical debt and have been refused treatment through everyone involved and want full reimbursement for what I was told I would get through my plan.

Submitted the claim multiple times over several months. Each time they just mailed a new claim form with no explanation of what was wrong. The claim form has an email address on it but that email address is wrong and doesn’t go anywhere. The claim submission portal on the website doesn’t work. Enroll in the text/email notifications and never got one from any of the ten times I submitted a corrected form. They are terrible. Do not buy anything from these people. All they want is to keep your money after you die and upset your beneficiary. They should be shut down.

My experience was a close look into how this company handles their clients. My husband passed away 10/23 and I just (2/29/24) received the confirmation and instructions for receiving the payout, which my late husband designated, for our Trust Beneficiary, sadly not giving the full correct name at time of signing. That was corrected with copies of Trust and 5 Statements of Trustee notarized over last 3 mos, then finally called Corporate which moved it along. But they then sent me a letter yesterday asking me to confirm that the "incorrect name originally given" was the correct name. WHAT? Just spent 3 mos fixing it. They do not know what they are doing. Sloppy handling of clients. But I will say they had very considerate kind clerks. I won't do any more business and advise anyone reading this to shop somewhere else for life insurance.

I bought an insurance policy with MetLife about 10 years ago. Then a company called Brighthouse, which has some connection to MetLife took over my policy. They are a complete disaster. Customer service is one of the worst I’ve ever dealt with in any company. I tried to call MetLife who I bought the policy from to complain about this, and they are just as bad. I recommend staying away from both these companies. Absolutely miserable customer service and not responsive.

Said I could email my question but again, no reply. Tried calling 3 more times only to be hung-up on when I wouldn't give SS#. I said it's a simple question that doesn't require my SS#. Fourth time I called, same thing but I said, "If you give me your SS# I'll give you mine." Representative said they don't have SS#'s. Which I figured was a bogus answer.

My father passed away a year ago. He had a substantial policy with ML. I call the main number to get info on what to do next. Rep assures me that he will send the forms. The policy was too big to file online. 2, 3 weeks go by, no forms. I call back, they say, "There is no beneficiary listed, so we can't send any forms." I'm like, "Why didn't someone tell me this?" Turns out I can just print the forms off the website, rep never even told me that. Fill out the forms and dig thru my parents records, sure enough, mom is listed. I call the office with the agent listed, "You are on your own, buddy!" is his response.

I filed my claim. My claim was approved. But my first check was 24.04. That’s how much I make in an hour. Still waiting on a callback. This company customer service is shady. You never talk with the right department. I have been patient with this company. Jumped through all the hoops. Got my claimed approved. When it was time to pay they shell out 24.04. I will update when I get a callback. But to approve a claim and still deny me a full check is really a shady company. They play so much cat and mouse games. When they get it right they still drop the ball. Not a 5 star company to me. Sad I have to go through recovery but to see a 24.04 check from approved claim. That was an hour. And I never talked to my case manager. Never got approved letter. But you got 39 hours while I got 1 hour of pay. Seem like they all about themselves and never about the client.

I asked MetLife for a check to rollover IRA funds to another account. Met Life mistakenly sent a disbursement check and took 10% penalty out. Currently waiting for MetLife to correct their mistake, it has been a week now and after multiple calls I have zero response. I will update after this is resolved.

My experience with Metlife has been an absolute disaster. Customer service is horrible and their claims department doesn't seem to exist. I filed a claim 3 months ago and can't get any information. I keep letters requesting additional information and they say they're from the claims department, but the things they are requesting don't make sense. When I call for clarification, customer service tells me that the claims department does not have a direct line and will call me back when they can. Callback time averages 3-4 weeks. After numerous back and forth with multiple customer service agents requesting a callback and nobody calling me, I've finally decided to submit a complaint with the North Carolina Department of Insurance. I suggest everyone do the same.

They lied to me so that they filed it and hadn’t for one month then they took over a month to review the claim that was completely straightforward. Sent the documents in multiple times they never registered. If you’re looking for a life insurance company. This is not your company and the people on the phone are the literal worst!! No one does their job anymore. I’m a 46 year old widow w two little kids, and they could’ve cared last and took their sweet time and not one person told me they were sorry for my husband‘s loss. They have been as awful to deal with Mrs. as my husband‘s company of 25 years Procter and Gamble who totally screwed us over.

My father in law passed away in August 2023, he had a very small life insurance policy and it’s been over two months and we still have not received payment. The customer service and lack of communication has been horrible. I would not use MetLife because families depend on their money to pay for death arrangements and MetLife did not pay on time.

Horrible response and do not exercise their mission or core value statement. I literally just asked the representative, do I need a death certificate to speed up the process. I have been in and out of hospitals for the past year. Multiple specialist to identify exactly what my illness has been. I also have been on disability. I am simply trying to pay my hospital bills and the Metlife team insist they need more paperwork. It is already stressful enough and they don't seem empathize or care. Search for another company, they are absolutely horrible.

They are unresponsive via phone and mail. Each time that I contact their customer service department, they claim that they are not aware why the request cannot be completed but that is all that they know. This has been happening for five months. They are useless.

First of all, the TCA account? MetLife offers a check. I guess. But nowhere Did I see that and this Tca account is just? I feel really is pushed and broadcasts in big letters. I couldn't find anywhere where you could get a check. This is the worst experience of my life. It's not total control. The draft checks they send you hardly Nobody takes. That was my first problem. And then I finally got a card, a debit card. And when it gets down to 2 fifty, you don't get to use it no more. They close out your account. I waited. I'm still waiting on my check. For the last two fifty four over a month, I'm going through a lot. My dad died, and this has been just mentally exhausting.

Ever since MetLife switched all of their products to different insurance companies I have had a problem with them. Whenever I mail my payments into the North Carolina office which are loan payments only and is put so on the checks and also across the mail-in statements for the past 2 years ever since they switched the office from New York to North Carolina I have been calling every month and every time I make a payment to them to do a premium payment reversal to a loan payment. I get a different representative each time I call and each time I call they're going to do something about it so I'm told and nothing ever gets done about it.

My mother passed away, I am a beneficiary and have been unable to get the claim. I have been told everything from there is no record of me being the beneficiary (I supplied the needed documentation), I have been told to fill out a form (which contains false statements which I will not sign and told them why), to they need legal court papers showing that I am the executor of her will (as if that has anything to do with being a beneficiary). I have sent them so much documentation yet they still will not pay. They will not answer my questions, they will only read off of a 'script'. Even the so called supervisors do not give any more information than the person who answered the phone.

Just wanted to let other people know please do not do business with MetLife. My dad passed away. I'm the beneficiary. Nothing but a runaround so if I see my dad's life insurance policy that he paid for before I die of old age I will be really surprised. Never have I worked with the company that's so crappy. So again please do not go through this company for anything. Read all the reviews. They're all bad.

I fell and the result was a ruptured disc. They dragged it out wanting more info from the Dr. They got everything they needed, then denied me. With no explanation as to why. Policy says accident. I didn't fall intentionally.

Do not! I repeat do not invest with Metlife. My policy was through my job so I didn't have a choice. They are horrible at getting your business done. After filling out the necessary documents to get my annuity refund I was told I would get it in 5 to 10 days. Right now, two months later, no refund. I am on hold for another unqualified, unscheduled metlife employment trying to find out what's going on with my situation. Of course I'm getting excuses on why the ball was dropped. Amazing how fast they are to use your money but to get it back. Good Luck!!!

I file a claim 3 months ago .I provided every document they ask for. Every time I call different representatives give me the runaround. This company is a fraud and don’t like to pay. Nobody never returns my calls like they promise and the supervisor is no better. So disappointed in this insurance company.

MetLife Insurance refused to pay life insurance claim for my Father after he made monthly payments for 50 years of his life until his death. Group # **, Claim # **. I spent 100's of hours filling out forms, same forms 10 times, and many hours on phone talking to Met representatives (49 minutes today), regarding this account. MetLife received the same claim form 5 times from me, death certificates multiple times. Power of Attorney multiple times. MetLife has stolen the benefit that My Father had paid for for 50 years.

This company is a fraud, I'm reaching out to a news outlet to investigate them. They were suppose to be taking my premium monthly and didn't do it, didn't know it until I received a cancelation letter in the mail.

Policy holder took out $10,000 whole life policy at age 25... borrowed small amount on policy later with dividends on policy covering amounts due on policy for decades. There was no contact by any insurance representative thru the decades with the policy cost being covered by dividends. In 2022 policyholder did not pay heed to a rather insignificant notation on billing that said $316.66 would be needed by 11/2/22.

Please do not ever purchase or participate with MetLife Vision. It has taken over 10 or more phone calls to try and submit a claim electronically for reimbursement for a vision plan. This process does not exist and all claims must be submitted via USPO mail. You would think this could be explained and clarified immediately by the representatives.

My father who passed away 2 years ago had several policies for him and my mother dating back to the 1980s. As the Power of attorney for my 90 year old mother who has Alzheimer's, I stepped in to oversee these policies. I am an educated grown woman that has taken dubious notes as I talked to customer representatives. I have send payments certificated mail and I requested quotes be sent to me via email so I have a paper trail. I made copies of everything I mail to them and as well as any email response I receive. January 2022, I asked to be emailed the amount we own on a specific policy because it wasn't on the statement. They emailed the amount and the following day I sent payment overnight. They tried to refund my payment and not give us the benefit because they said the payment was late. It was late because I was waiting on Met Life to tell me what we owed!

These people used to be good in 2009, these people has now begin to be crooked, oh yes you better trust our words, now they'll write and tell you your money hasn't been paid to get more money, these crooks now want your bank account so they can con you, these crooks has pulled out my bank account with fake checks, we're not getting any payment receipts at all, now they're saying my insurance is collapse, I owe $160.00 and I've been sending checks, one policy I don't know where it's going, bad to try to help people and they don't want help.

I have several different MetLife Medical policies and overall they are terrible to deal with. Not only do they not communicate through any modern tech (they still use MAIL) not email or electronic but good old fashioned USPS mail. Claims take forever to process and their website is continually bogged with errors. The policies are misleading as to what they pay and how they pay, whenever I have filed a claim inevitably I have to call over and over again to get the right benefit paid out. In doing so, I wait another 10 days even if it is their error. I would never recommend any of MetLife Medical policies. I have recently used AFLAC and it has been great.

Don’t use MetLife life insurance policy for any reason. They are careless, corrupt and don’t care one bit about its customers. Stay away from this Company (MetLife). They are deceitful and reckless!!!!

Second update about MetLife. Sent email with surrender docs as requested to them, August fifth. Called them on the sixteenth and they stated never received, sent 2 more copies of the surrender docs and also faxed them a copy with the POA attached. Still no response as of the twenty-second. Called them again and now they said they sent a doc, never did. I tested their email by logging into the site and changed the phone number and got a email in a few minutes to my email address. So, their email server is working. Spoke to them and they said the POA is over 5 years old.

I have a policy provided by my employer through MetLife as well as other things I purchased and are taken out of my check and I am not able to get on the online portal, have had no information sent to me, they refuse to help me when I call, and I have no way of getting any information to my beneficiary should something happen to me. Starting to feel like they don't want to give people their own policy information so they can screw beneficiaries or allow you to file a claim. SCAM!

In 2017 I was offered to invest my money in this safe policy called Wealth Builder. Last year I realised I lost 15k out of 55 K but I was told that was temporary so I waited another year and lost in total 30 thousand dollars out of 75 thousand dollars that I put in. The company made extremely difficult for me to surrender. I strongly suggest no one to invest their money in this kind of policy. Just an advice!

Metropolitan Life and Computershare, (which are the same company, but don’t communicate with each other), have made a very emotional and painful situation, so very, very much worse. I have sent documentation after documentation to both divisions several times, and am still being asked for more. When finally able to speak to a live person, I am given conflicting information. No one has ever called me, or emailed me, and I just keep getting letters from them asking for more documents. I will NEVER employ this insurance company. I don’t want my children to go through the nightmare that has been inflicted on me by MetLife.

Who tries to sell you a life insurance policy. Do your research. Unfortunately, the internet wasn't available when we bought a life insurance policy. Remember they want to make a sale they aren't looking out for you. I told our agent we couldn't afford another life insurance policy. He came up with a plan using childhood policy of mine to buy a policy for my husband. I had an additional policy so I thought it was a good idea. I was told the cash value would buy a policy for my husband which will eventually end.

I would never openly choose MetLife. I used MetLife for maternity leave. I was owed the money from January-March. It’s April and I have yet to receive payment and have spent well over 20 hours on the phone with minimal call backs. I was given opposing information regarding my claim countless times. Customer service reps are nice, but for the most part extremely useless is solving any issues. The company has been a nightmare to deal with.

Do not trust these crooks. My wife took her own life and they denied my payout because it was within their 2 year suicide clause. Nowhere was it stated in my policy that a dependent was part of the clause, only the policy holder. Not until my it was time for a claim did the word "dependent" appear. My wife didn't even know I had this policy on her and they act like I knew she was going to go out and kill herself so I insured her. This is money I could really have used to help pay bills and find a new place to live in this hardship we are all going through. Never again will I shop with Metlife even if it's offered to me for free.

My dad purchased their whole life insurance 20 years ago. His english is limited and the sales rep coaxed him into buying their insurance policy saying that he wouldn't have to pay the premium after 20 years. Here I am 20 years later and I called numerous time requesting in force ledge with the intention of switch. It tooks 3 months and 5 phone calls to eventually have it emailed to me, even though they legally have to provide the document. The reason? They want it make it very difficult to leave, so they force you to stay not by being a great company but by getting in your way to leave.

My mother was gifted a Metlife whole life policy for her 16th birthday in 1943 for the sum of $1000. She recently passed this year. The total value of the policy today is $1526.25, a total appreciation of 52.6% after 78 years! If the policy even kept up with inflation, it would be worth $15,856.07 today! Basically, this amounts to spitting on my mother's grave. These people are crooks, don't deal with them.

My mom passed away in 2006 but this company MetLife thought that they were smart. When Social Security said that I had $17,000 in their possession they had told me I can wait 10 days and I'm going to send me a letter in the mail telling me how much I have to pay in order to get my insurance. As soon as I waited the 10 days I called them for receive anything and they told me I wasn't eligible anymore. The page that I had found from disappeared. Luckily I copied it before that, they change the date of her death and I never got paid into this day. I'm still fighting it. I would stay away from this company is very terrible. I have to relive my mother's death every single day and I have no idea who to talk to so beware.

Horrible company, first you are connected to a robot, keeps asking for the same information. After waiting 15 minutes while artificial typing in the background, you are connected to an agent, who does everything in her power to prevent you from cashing out of the policy. Finally you are told that you have wait two weeks to hear from them whether they will allow you to cash out of the policy.

I lost my copy of my Metropolitan Life insurance policy in a move. With most insurance companies, you can obtain policy information quickly on line. Not MetLife. Their website was down, so I contacted their customer service to obtain a copy of my policy. I was told that I need a pin to access my account. I asked for a pin and was told they have to mail it (not text or email, but send it via U.S. mail). I'm not kidding! I asked them to email a copy of my policy, and was transferred to an unmanned telephone number. Estimated time 5+ business days for the pin. I am watching my mail for a pin to log into my account. Consider this when you are looking for insurance!

I had a Metlife life insurance policy since I was a child. Noticed recently that my mother who has passed was my beneficiary. I called them and he sent me a 5 page form to put my kids on the policy. Got their SS numbers, filled out the forms, sent it in. Did not make copies cause this is a simple request, and I shredded their SS numbers. Did I get to do it? No, I get a nasty letter that I had neglected one signature of an uninterested party and supposedly my whole 5 page request was destroyed. And included back to me was a 10 page form!!!! What???? If I die tomorrow, who gets my money?

I submitted an auto claim which was not looked at till a week later. My car was hit by another car while it was parked in a parking lot. I call and leave messages, nobody call back. Very very bad customer service. If you looking for a piece of mind then MetLife is not your insurance company.

Summarize go away from this company in UAE. I had Business in my country and need bank account in UAE and RAK bank representative forced me to buy Metlife policy to open account to my company without any Auditing (Blackmail). My question are head office in USA knew what Metlife UAE did and how they sell their policies ???? For years I try contact them to cash back my policy but couldn't reach them then when I moved to Canada I successfully got them and sent them all surrender filled forms. They told me they will deduct 55000 US$ because I not trust them I said ok. They told me they need 10 working days to transfer surrender value then they said they need 3 days to review then they didn't answer my emails since month ???? I need one from the head office contact me. I have all evidences of what I said and I need my money back. I feel stolen. They are cheater.

MetLife Insurance Helpful Suggestions. I recently had a terrible experience with Metlife (ML) while trying to surrender 3 life ins policies and collect the associated cash values. The issue was finally resolved after 6 Months of extreme frustration. I would like to offer suggestions from my experience that may prove helpful to those having difficulty with ML. Per my case (individual life ins purchased 30 yrs ago by Mother for 3 grandchildren).... ML no longer sells independent life ins policies and will not meet face to face to discuss such policies with anyone, anywhere, at any time. Despite what customer service reps say, ML will only respond via mail and claim delivery may take 15 days. ML will not confirm delivery of or reply to faxes or emails. ML will not return phone calls.

My father died January 2 2021. He has a small group life insurance through Ford motor company. It’s 60 days and zero contact from MetLife, unless we call. They said it’s under a internal review. They can’t tell us why or give any timeline. 2 weeks ago they told us they were still looking for paperwork from Ford after we told them we spoke with them. It changed to internal review and they didn’t need anything from us, but can’t tell us what’s going on.

It has been a whole year and Metlife has done everything in their power to make it difficult and eventually impossible to get reimbursed for mental health care my child has received. Unhelpful and DEAF unless I am reviewing them on sites that might affect their bottom line. I am repulsed by the money grubbing revolting priorities this company has. THEY DO NOT CARE ABOUT YOUR HEALTH. If they can deny you coverage. They will. Even after promising IN writing to cover costs. Horrible horrible service and they only answer or communicate with you in an effort to protect their image...not to actually provide the service for which you have paid.DO NOT GIVE THESE CROOKS MONEY. 0 stars is more like it.

I have been out of work since September and I have only received one check. MetLife has stalled over and over again. It is now the middle of December and I'm still fighting them. I'm hurt and cannot work and now I have to fight metlife every step of the way. This is not something I should have to worry about. I should only worry about recovery. That is why I have disability insurance to help me if I get sick or hurt and can not work.

I have had this policy since my daughter was born. Any questions they will answer. I am saving money and if I need to borrow I can. They have an easy dashboard to use and easy to access. I can see who I am invested in.

I been trying for 6 weeks to process a policy surrender request. It's been sent back because they wouldn't accept an electronic signature, then wouldn't accept a signature that was not in cursive. None of these requirements were specified on the document.

Metlife has not paid my pension after paying premium for 9 year. They just refused to pay saying due to current situation. For what purpose customer save? Do not promise the amount and Pension if you cannot keep your words. We are also in same current situation.

It is a long but one time application to fill out and uncomfortably took blood and medical test for my 10 years flat rate of $1 Million life coverage insurance at the age of 53 (till 63). Able to renew every year for ten years at same rate.

My life insurance policy has been in place for over 30 years. I've received good service from Metlife throughout that time. I was given the choice between a whole life policy, term life policy and universal life policy.

I broke my ankle. Had disability, accident and hospital insurance through them. I sent in documents error sending a page twice and not sending the correct page. I called to verify and found out my error and resent the document correctly. They needed additional information so I waited and sent them my entire hospital chart. I called to check and they received it and they did. I called back on day 8 of 7-10 days they allow. They told me they never received the page of the document that they advised was missing prior. I had sent the page and verified I received it so I was extremely angry. I spoke with a supervisor who told me I had to send the page so I did stating I was not about to wait an additional 10 days. They kept spouting off about their policy. I told them I wanted this resolved immediately. She told me I would get a call back in 24-48 hours.

I have MetLife group accident coverage through my work. I have had to make 2 claims. On both occasions I was told initially that all my medical costs were covered and that the ankle fracture I suffered the first claim would pay a minimum of 1000$. I received a total payout of 335$ for all my medical expenses. They wouldn’t even reimburse my crutches or physical therapy visits like they said they would.

My mother and I became estranged her last five years here on earth due to her mental illness. My brother and his wife immediately took over and blew through her money. Even making sure he was executor and Power of attorney. I knew she had a life insurance policy. My brother's actions were fishy even after my mother's passing and he put her cremation on his credit card. I called MetLife to inquire. Yes the call center is in another country. However, I had in general questions because I figured both my brother and I were beneficiaries and him being executor I didn't trust I'd see mine.

I have had a Metlife whole life policy for about 20 years. Would like to discuss options for 1035 exchange or conversion in part to term with surrender. Have made multiple phone calls. Eventually I get someone outside the USA whole struggles with the English language and is unable to answer even the most basic questions. Moreover, the inforce illustrations provided at the beginning were farcically bad. That I am STILL paying premiums to keep this policy going is a bad joke. Horrible product. Horrible service.

This company insures Kroger employees for their disability. They have been horrible to my friend Hazel and refused to cover her cancer surgery and treatment at the local cancer hospital, which is a Metlife participating facility. This woman is 78 years old and has very little income and now will probably lose her job at Kroger. Shame on you Metlife!

My father passed away in November 2019. I've been fighting with MetLife since then to pay the life insurance claim. They state that my father made his trust the beneficiary. Problem is, the trust was supposedly made in 1997 and left in the hands of a bank that is no longer in business. Neither myself, my brothers nor my parent's attorney have any memory of this trust. MetLife is refusing to release the funds until they "have done their due diligence" in making sure that this trust is no longer valid. As the trustee, I've sent them an affidavit stating that it is no longer valid, but that didn't matter. We've sent them affidavits stating that we children are the only survivors, but that didn't matter. I call them, every week, and every week it's the same story; "we're trying to get a hold of the bank, but they are not returning our call."

Our mom died in August 2019, I have never submitted a bad review before but now it is time. She had two life insurance policies for my brother and I. MetLife's competitor pulled through immediately. Metlife, on the other hand, has terrible customer service. My brother and I were sent a check after LONG waits on the phone and a lot of paper work sent in. All of a sudden months later we get a statement that tells us we have $2200 more???? Can we get through the phone lines? NO! I work most hours they are open so have only a short time to do so. I honestly took the day off from work today and I've been on hold for 43min so far. You know 'they are experiencing high call volumes.. This happened EVERY time we had to call them..

My mom received a letter from MetLife asking about a divorce decree. My dad passed away on 12/20/19 and he was insured with MetLife since 1992. My mom and dad has been together for 50 years and he listed her the beneficiary for his life insurance. My dad never married my mom and had three kids together. On the insurance paperwork, my mom is listed here as his spouse. However it is a problem, on the policy it just have her first name and DOB. They never included my mom last name. No one bother to ask for the last name but has my mom first name, address, and DOB. So now it’s a problem. Then, I was told because on the death certificate he has divorced now we need a divorce decree. I’m confused what one thing have to do with the other. All I know my dad ex wife was remarried with children and don’t even know where she’s located. So how can I get a divorce decree. They got married in the 60s.

My mother fell and to spend down for Medicaid I had to cash surrender her life insurance, approx $7000. (Her funds have to be lower than $2000). MetLife is the only company that won’t accept my guardianship papers. Every time I send documentation it takes 24-48 hours to “up-load”; via email or fax. Every time I have called it takes telling the entire story AGAIN.

“My mother died last April 2019. She left two modest policies for my sister and I. We sent in the claims and death certificates early May. By November they were telling me they needed death certificates. I sent more certificates. Now my sister and I are running out of death certificates - we’ve sent 4 total. Today I got another notice they’re missing the claim forms for the policies. The previous time I spoke to them they had the claim forms and needed death certificates. Now they want new claim forms filled out and mailed. Why are they giving us the runaround? I have no idea. These aren’t $1 million dollar double indemnity claims. They’re a couple thousand dollars. I advise everyone never to get a policy from MetLife, and if you have one, cash it out NOW!”

Metlife will decline your file unless you are terminal even if you you have a specialist and comprehensive medical test completed. If you are denied on your initial application you would be foolish to not obtain an attorney, it cost you nothing to discuss with an attorney.

I have had critical and accidental insurance with this company for a yr. When I went on a leave of absence they cancelled my policy without me knowing then went back and took back pay out my check without my authorization twice. I filed a claim with them in Aug 2019 and sad to say my claim is still under review because they keep dropping the ball. I have sent them all the information they need and they keep asking for the same documents over and over. I do not recommend this company to anyone. If you want good supplemental insurance try Aflac. I've heard great things about them. If I could give this company 0 stars I would.

I have had auto insurance with Metlife for a little over a year. The rates were competitive so I went with them. Created an online account to have easy access to make changes and make payments. However, their online service is ridiculous. The site is always experiencing technical difficulties and tells you to log in at a later time. If and when you can finally log in, you'll be lucky if you can do anything (i.e. make a payment, make changes to your policy, print id cards, etc.). If you call customer service, be prepared to be on a long hold and have a lot of disconnects. Worse experience I ever had with auto insurance. I can only imagine how bad it would be if I ever had to file a claim. Incompetent, not customer oriented.

I was in the hospital overnight for chest pains in Aug 2019. We sent a claim into Metlife in September. At first they were very she told me what we needed and I sent it in. I followed up to see if they received it and they did and it will be 7-10 days. Well it is now November and every time we call it's something different. I tell them when I call I can hang up right now, get a new person and they will tell me something different. I don't know why they haven't shut them down yet. I have always had Aflac and they were great. We are going back to Aflac next year.

I'm a Financial Planner and I have clients who have MetLife / Brighthouse contracts and their customer service is absolutely terrible. I once had to send in a copy of the client's driver's license 4 separate times for them to process the transaction of the funds. Every time I called in, the client and I were told "we never received it". Even though I had confirmation emails of the driver's license being approved. Oh, and you know what they needed the license for? Because their records indicated that the client's last name didn't have an apostrophe meanwhile the paperwork submitted to them did. When I asked the client about it, she said she always spelled her name with an apostrophe and it was a typo on their end.

In a weak moment 25 years ago my wife and I purchased a MetLife term life insurance policy from a door to door Metlife salesman who just happened to knock on our door the day we brought my first born home from the hospital. Should have known better then.. Fast forward 25 years my wife passes away in September and on September 10th Metlife received the claim form, death certificate and the policy to the required PO BOX. Then nothing.. no check, no updates and when checking the status constantly put on hold forcing you to go insane listening to the same awful Muzak with the message "we are currently experiencing high call volume" nonsense on a constant loop. No wonder MetLife is financially sound...they don't pay claims timely. 68 days and still waiting...

My Metlife auto insurance annual premium is due. Metlife switched me to paperless without my consent. I have now tried 4 times to pay my premium through their online payment system. I've tried both Microsoft Edge and Chrome, as well as on an android tablet. Every time I click submit, I get the message "Payment amount must be at least the current amount due but not more than the total premium balance." WTF??? The only payment amount option available on the page is the one with the exact amount I owe, so how can I possibly not be meeting this requirement? Since metlife is notorious for denying claims, you would think they would be great at the only other thing they actually do, taking people's money. What a joke!

We purchased Metlife Critical Care Insurance thru my wife's employer. In the ad it made it seem like the coverage was broad, even a broken arm was covered it mentioned. Well when we needed it and it was a dud. I am have heart valve replacement surgery, & we are finding out while almost every other critical illness company covers that (some with limits) Metlife does not. Boy do we feel taken for the ride!

I have been with MetLife for over 9 years, it happen this year my area was hit with hail and damaged my roof. I filed a claim with their response was “if the damage is not visible from the street they don’t approve any repair. “ My neighbors that had submitted claim with other companies got approved and had their roof fixed while I am struggling to have MetLife come up for a second inspection and check the damage. 2 different reliable contractors inspected it and saw the hail damage, shame on you MetLife. You took my money and when I needed you, you failed. Nada **.

I called to inquire about my policy. Spoke to LUIS in customer service, he got an attitude with me, was very vague in answering my questions and so I kept asking the same questions. I said "I want to know who to contact to help me with my policy" and he hung up on me. Great customer service MetLife.

My Mother passed away 2 years ago this month! Still no check. First application I submitted they gave me the "we never received it" line. This is a leftover balance after funeral expenses (under a 1000) but they treat it like it's a Million dollars! I call to hear the same script every time "your application is being processed". That's if I get that far without being disconnected or being asked a whole lot of security questions that the last rep never asked.. seems like they are looking for reasons to dodge me. On their automated machine they wish you their "sincere condolences". No they don't! If you love your loved ones you should look elsewhere for life insurance.

After using Metlife to assist with bills while going through Breast Cancer treatment. They archived my records online the day after my case ended so I was unable to access it. They reused to email, my full benefit info and said they needed my address and it might take a week or so. They refused to let me speak to a manager and said they would call back in 24 hours. So keep all paperwork in order and don't expect them to be helpful. I am glad my employer pays for this because I would have switched and taken my money elsewhere. So no.

Our mother passed away on July 27, 2019. Our funeral director failed to process their form for MetLife for 2 weeks, then they submitted their paperwork, and were cut a check on Aug 20. We waited for our check only to be told we would have to fill out a form and send it to MetLife on our own. That all being said, all three siblings forms were submitted by Sept 11. It's Oct 1, and we are still being told we have to wait 45-60 days to expect a check. AND, they are still taking payments from my mother's checking account.

I am the executor for my mothers estate. Our MetLife claim situation is not complicated. While MetLife has good financial ratings, their claims customer service is below average. There is no communication from the claims department. We mailed all the necessary claim documents to MetLife, but there was no response such as "we have received your documents" or "we are processing your documents and will contact you once we have finished our review". I called the toll free claims telephone number to check on my claims status, and was on hold waiting for a MetLife associate for over one (1) hour. It has been almost two (2) months since our claims was submitted. Still not a single word from MetLife other than I did get through to an associate over the telephone and was told they indeed have all the documents required. Considering the financial size of MetLife, I would think the claim process would be superior, but its not.

What a horrible experience. MetLife states all over the internet that claims are processed within 7 to 10 days so can someone explain to me why forms that MetLife confirmed receiving still have not been processed as on 9/19/19 and why after calling a second time to check the status, I'm being told it could be another 90 days!!!! Dealing with the loss of a loved one and all the related expenses is hard enough, but if you are under the impression that MetLife will promptly pay you as the designated beneficiary, to help offset any of those expenses despite have provided all the required information, you will be sorely disappointed.

My mother passed away and we filed a claim under her life insurance policy. Valerie with Metlife, confirmed that they received all needed documentation on 8/15/19 and advised me that it would take 7-10 business days to process the claim. I contacted Metlife today (3 weeks later) and spoke with Eileen, who advised that the processing time is 30-60 days. I reviewed my conversation with Valerie with her and Eileen advised that she would send a message to the processing team asking that they expedite the payment. I then asked for a call back within 24 hours, with a status update, to which she replied "they are probably not going to call you back".

Filed a claim on two life policies 65 days ago and am still waiting. After 4 phone calls and talking to numerous "supervisors" have gotten nowhere. I'm sending a letter to the President and CEO explaining every detail and I am also filing a complaint with the insurance commission of my state. I will never purchase anything from this company nor will I ever recommend it to anyone else!

My brother passed away, I have been trying for months to collect his MetLife policy, I think they have a call center somewhere outside of the US. They have no idea what they are doing! They keep telling me the system is being updated, they gave me the wrong forms, and never contacted me to tell me. Over two months later, I called and they told me they need another form. I sent the other form, now they tell me another 45-60 days. I think this is some kind of scam!

I set up a savings plan with Metlife (Dubai) and had paid my monthly payments for some years. For financial reasons, I had to close the plan and claim the surrender. The process started well - I was sent forms to fill in which I then had to courier to Metlife (Dubai). This is when things started to go wrong. After hearing nothing from them for a couple of weeks I started to make inquiries. To cut a long story short, I was consistently told that the surrender was being 'processed' and that they would get back to me within 2-5 working days (varied depending on agent I had either called or emailed). They consistently broke this promise and never called me back either despite promising to do so the same or next day.

I recently cancelled mom Dependent Life Insurance with Metlife. The policy was only $5000 but, MetLife increase the policy from 28.00 to 47.00 month. It's not worth this amount of premium. Mom had to go to memory care last month. The expensive for memory care is costly. Now she has no policy that can help with funeral cost when needed. It's a shame our country will allow seniors premiums to increase with age. We need help when we get older not another increase of premium.

MetLife-DON’T BOTHER! Just like all the other reviews I’ve read, they’re giving me the run-around. Filed my short term disability claim over a month ago. At the point where I’m calling every day because every time I call, something is always missing. They have an excuse for everything. They will leave your claim sitting in “pending” forever until you call and ask what is going on. If I had a choice of where to file this company wouldn’t had even been an option because I had heard horrible things to begin with. Called yesterday, was supposed to hear from my case manager today. No call of course. I’ll be calling once again tomorrow. Typical insurance company-take all your money and then when you need it most-completely absent.

Both my parents passed within weeks of each other. Found out that mom had a MetLife policy with only dad as beneficiary. Filed the claim and provided copies of all death certificates, wills and trust information as requested. Was told it would take 8 weeks. Called in 8 weeks, was told end of month, end of month was told being expedited. Claim has been expedited 3 times, actually spoke to someone who said she was a supervisor and she assured me she would call me back on Friday. Well guess what, no call and not able to get through to anyone. I was told one time the policy was worth $6000, then less than $5000, and this last call was told that it probably was not even worth $1000. What are they doing? Cashing it in for themselves???

Just like most other reviewers on this site, if I could give this company a -100 star I would. Mom died May 31, 2019, filed for benefits with MetLife immediately. Have made many phone calls, waiting on hold forever and then get the patented run-around. Our account has been "expedited" several times. Spent a couple hours this morning getting the run-around again. This time the "excuse" is, get this, they have to manually calculate the amount. We just got the July, 2019 statement saying the death benefits were $5800.00. How hard is that to split in half between my brother and I? Needless to say, run-around and lies! AVOID MetLife like the plague!! Hopefully, all involved with this company will eventually get our "legally ours" money.

If I could give this company a -5 I would do so! My FATHER passed away April 28th 2019, approximately 2 weeks before he passed he requested to cash out on two policies that were in mine and my sister's name. In the interim he was hospitalized. The checks NEVER came to his address. We have been getting the runaround since the end of May as to when we will receive the new checks as they put a stop payment on the initial ones and allegedly reissued after us providing them with all of the requested information. Now for 4 weeks it's a different story when I call. I got a call from supervisor 3 weeks ago. She said check was being mailed following Monday. Now with 3 additional calls still no checks and no solid answers. Placed on hold forever today to get hung up on! THIS IS ABSOLUTELY RIDICULOUS to have to deal with, ESPECIALLY after someone passes!

MetLife Brighthouse is a huge mistake for your 403B if you are a teacher. First off, horrible customer service throughout. Don't expect calls, updates, or any individualized attention. No phone access to a specific person either. And when you try to roll it over? Forget it. It has taken me two months, and now I have to hire an attorney.

My brother passed away 3/28/2019. My atty sent a letter and death certificate on April 9. I had to call many times for correct papers to file with them. 4 months now, and today they tell me to call again at the end of August! They have all the paperwork they need, but I must add the first application they sent was the wrong one, then I was sent a PDF that I could not open on several computers. Don't know why!

This little policy and all the info sent in February. I’ve called at least five times. It’s been escalated at least 3 times and last time promised correspondence within 2-3 days. It has now been 47 days. On hold right now with the “Claims unit” for at least 25 minutes and no one will answer.

I submitted a death claim on March 23, 2019. I've made many calls just to get the run-around. Each time I get a different excuse. They have all the information requested. I've submitted a complaint with the Consumer Protection Division of the Arkansas Attorney General.

I am 50 years old and have NEVER experienced such HORRIBLE customer service. I am confused as how this company remains standing. My only guess is that they are not accredited by the BBB. I’ve been calling since May 16, 2019 about converting a life insurance policy to whole life and they don’t even have enough common courtesy to call me back. My agent (joke) Elan **, that I had to call directly, told me “I usually deal with 20 and 30 year olds so I don’t know how to do this. Call the 800 number back and they can assign another lead to someone.” PITIFUL!!! Please take my advice and do NOT deal with this pathetic company!!!!

I am a 42 year funeral director who has worked with multiple insurance companies through the years. MetLife USED to be very good but I'm beginning to think they may be insolvent. I am working on an assignment for a policy that is less than $1500.00, and 50 years old! It was paid up 30 years ago! The premiums paid in were more than the value of the policy today, yet they can't seem to be able to come up with the funds to pay the claim nearly 6 weeks after submitting all the paperwork. Their customer service is horrible (though every person I've talked to is kind), but they can't do anything to move the claim along. I've heard 3 times already about how backed up their claims department is. I was promised that after it went to "Escalation" it would be processed within 5 days. That was 13 days ago, and Escalation Department hasn't even got it yet! I'd hate to see what they'll do to someone who has a 50,000 or 100,000 policy claim!

Much like others that have written, I'm in a "Do Loop" by Metlife. Got a packet for a death claim on my uncle in February 2019 and submitted the packet to Warwick, RI which was received on 8 March. Have called them 5 times since then with a status and yes, I get a person from India who tells me it has been received (over 90 business days now) and transfer me to another number (30-35 minute wait) before they tell me it's in escalation. They say all the paperwork is there, and I have to wait for the check. No e-mails, faxes, or letters from them, of course. The "Do Loop" is; there are 4 other cousins who have to apply for the claim & guess what - they haven't received the packet yet. I guess they are waiting to brew and finish their Christmas coffee, or they are just collecting interest on it to pay for their stadium in New York.

My dad initially had my brother and I as 50% beneficiaries. The MetLife policy is sponsored by my dad's employment at GE. My dad changed the beneficiary status on the phone with MetLife in end of 2015 to me 100% and I paid him for the whole life policy. We have a MetLife Confirmation Letter. GE has no record of the beneficiary change as MetLife did not make the change and communicate this to GE (per my conversation with GE). Now in 2019 my father is deceased and they will not honor that change in beneficiary and will not communicate why. They also refuse to honor my brother's disclaimer of interest my attorney drafted and my brother signed (notarized). Half of the policy is just sitting there and they are not paying out. We starting this process in May and it is now July. Horrible. Horrible place.

Metropolitan Life Ins. Co. received the death claim on June 18, 2019. I called today and was told that Metropolitan's procedure is to process claims in 10 to 14 calendar days after receipt. But they didn't in my claims instance. It has been 21 DAYS and I was told by your customer service representative that there are NO notes on the claim so it was sitting at their office being IGNORED for 21 days. The customer service rep is sending it to escalation but it will take another 3-5 days before escalation will even LOOK at it and then it will take another 10 to 14 days to process. Metropolitan Life Ins. Co customer service is HORRIBLE at paying claims. My claim sat for 3 weeks and no one has even looked at it. There is no reason a simple individual policy claim for $2,416.03 should not be looked at, processed or paid.

My Mom passed away a few months ago and had MetLife and Savings Bank Life Insurance (SBLI) policies. We filled out the claims paperwork for both polices and sent in the forms along with a death certificate. Two weeks later we had checks from SBLI. Four weeks later we got letters from MetLife saying, "we have not yet received the requirements to process the claims on this insurance." So we call MetLife to find out what's missing. Spoke with a woman who was obviously in India who told us they just got the information, nothing was missing and the claim would be processed in 5-7 business days so we should see checks in 3 weeks or so.

My Mom died at 95 on 1/9/19. She had a life insurance policy with MetLife. I have provided them with all documents they’ve requested, which they acknowledged. However, as of 6/29/19, they still haven’t paid. As executor, I’ve made numerous calls and sent numerous (unanswered) emails, all to no avail. Their reps tell me it takes time and someone will get back to me, which they never do. A letter MetLife sent me on 3/26/19 stated they “were able to process a typical claim within 5-7 business days”...This letter was written by Jena ** in their claims unit. Awful company, awful service. Don’t ever deserve 1 star.

I was switching jobs and trying to convert a group life insurance policy provided by my ex-employer, to an individual policy. The customer service representative starts to ask all details like phone, email, DOB etc. and at some point of time, I asked her why they ask all that information when I am already an existing customer. She told me that she is filling a form to be submitted to MassMutual at which point of time, I myself got online and found the form to be submitted. Surprisingly, the form does not have Date Of Birth field. When I asked the representative, she said she is just following the procedure.

Wow. My family have been solicited by mail for several years. So I took the time and started a quote with MetLife. After about a total of 2-3 hours of back and forth over several days and with a written quote, the rep informed me that my home is within two miles of a river and that qualifies it to be in a hurricane zone. Therefore, the underwriters of MetLife cannot proceed with the insurance coverage. But offered Auto as a consolation. No thanks. The whole point is to bundle. But wait there's more. A few months later, we get a mailing stating that they have an "updated quote" for us. Again, after waiting what seemed like a eternity, the rep said the their computer program automatically generates a mailing even though one was turned down recently. Wow again. What a colossal waste of time.

My father passed away and I was notified he had a policy. Without checking they sent funds to where they should not have been sent. Even though he had a trust which specified how disbursement should be, they are not interested. Customer service could care less. Now must get attorney involved. Called again today and in meetings no one available. Anyone know if Consumer Protection can help or any other agencies?

My claim was verified 2-26-19. I still don't have a check. None of the reps can tell the amount due, or when the check will be mailed. I get transferred to the "claims" department (this is who I thought I was already speaking with??? ); then I am on hold for over 30 minutes at a time. I hang up, call back, I get an automated message saying they are currently experiencing technical difficulty.

This company is a good place for maltreatment of grieving family members who follow the deceased instructions for life insurance claims. My brother paid most of his life into this policy. His sudden death of pancreatic cancer, unknown by him or us, struck our family very hard. Two months after his death, our mother died. So this compounded our grieving. The last thing I ever thought I would have to go through is a battle with the life insurance my brother paid for that was intended to help pay for his burial cost and help his only family. MetLife acts this policy belongs to them and they are doing us a favor and treating us like we have no rights! Being unprepared is a problem but there is no excuse for maltreatment of the families that are suffering loss of a much beloved family member. SHAME ON YOU.

My wife and I were loyal customers for more than 20 years. We recently moved from California to South Carolina. First issue, our premium hardly changed at all, which most would think getting into ANY state other than CA would drastically reduce the premiums. Our main issue began when we got our premium payment returned to us with zero explanation. We were then sent a bill to pay our premium, which we did again, and they returned it again stating they cancelled our policy. I called them the day we got the returned check and the customer service rep said we sent the payment in for the wrong account.

When I was in my 30's I purchased Life Insurance for my wife and I that would increase in value and would leave us some money to retire on. I trusted that Metropolitan Life was a reputable company to do something like this with so I went through life never with a worry and had my 58 dollar premiums automatically deducted from my bank every month which I set up over ten years ago. I would call from time to time and check on the available funds and there would be thousands of dollars available and I would feel great knowing I was building retirement for the future. A few years ago it became harder to call and get this information sometimes taking even a month before you actually reached the proper information just due to the time it took to call them.

When I call, the automated system just tells me who my agent is and hangs up. I want to speak to someone!!! My agent isn't always available when I need help or have questions. Customer service is good, when you can reach them. Lately, I have been asking for the sales department so I can speak to someone and ask for a transfer to auto & home. This way, I reach a live person... I don't know what genius decided to implement this change but Metlife will lose my business as I am ready to search for a new insurance company. I have been with Metlife for many years. I suspect many people will leave!

I filed paperwork on myself on 3/29/19 to get paid for my cancer. My oncologist sent in numerous pieces of documentation in addition to the documentation that I had from my primary care doctors about my diagnosis. Now, it seems that I have to prove I didn't have cancer when my policy went into effect 2 years ago. If I had the type of cancer 2 years ago that I am diagnosed with now (Ovarian Cancer), any trained verification department would know that I didn't have it due to how the cancer is treated (which is surgical removal of both ovaries). Documentation proved I still have primary sites. I talked to a Supervisor who stated that all the verification was due to attempted fraud, but it seems like MetLife is just looking for a reason not to pay me what is owed to me.

Since becoming Brighthouse, it seems that their customer service has really gone downhill. I called today for a simple letter showing my cash value and was told a letter would be prepared and mailed in "7 to 10 business days." That's ridiculous! The other 3 companies I called today for the same thing sent letters immediately. I don't understand why a corporation that's supposedly so successful can't be more responsive to clients' needs. But then...you have to care about service as much as you do about sales, and they obviously don't!

I was supposed to have an annuity payment beginning April 1. I have called constantly and I get another flimsy story every time. No one seems to be able to get an answer about when I will begin receiving my annuity, which is my money. They say they understand my frustration and will email paperwork, return the call in 2-3 business days, send paperwork in the mail. NO FOLLOW THROUGH whatsoever. Terrible company.

I have been calling MetLife for a month now! I have been getting the runaround and am getting nowhere. I call and call and nothing is getting done! I just need a simple email with my statement and they refuse! Oh, I've been on hold for over 15 mins today. Lol!

I canceled my auto policy and requested stop payroll deductions. After I canceled my policy they still took $684.51 from my payroll. When asked to refund my money I keep getting the runaround passing me off to different people every time I call to find out when I will receive my money. Everyone has told me something different and than offer their apologies. Tired of apologies. I just want my money. I would never recommend them to anyone.???

If you ever need insurance I would suggest not even considering MetLife unless you like having to deal with only automated attendants and having actual people that you do speak with like to you. They said my policy would be renewed but when I go to purchase a vehicle I find out I don't have insurance and it has lapsed which is going to cost me a fortune - I had 1 accident in 23 years of driving and they won't renew, and didn't tell me they weren't renewing, and you CANNOT SPEAK WITH ANYONE ABOUT ANY ISSUES! Just terrible company. Do not buy anything unless you don't have a choice.

I want to complain about the service at Metlife Critical Illness Insurance. This is an insurance Metlife provides for cancer and other major health issues. Today I called the customer service line, and the service was terrible. One major problem occurred when I asked if I qualified for full cancer benefits or partial cancer benefits. This qualification depends on a few things, but a major factor is the TNM score of the primary tumor. They at first refused to read me the qualifications for both cancers because "I wouldn't understand it", which I insisted. Then I asked if my T2N0M0 cancer with surgery and chemo would qualify for full benefits, and they said that they cannot answer that question and there was no one familiar with the claims process that I could talk to.

This is the most disgraceful insurance company I have ever dealt with. If I could give them a negative 5 I would. My original quote was $179/paycheck. I then received a letter indicating that my rate is going to be $223 per paycheck. Upon calling to find out the difference in what I was quoted verbally vs what was in writing I was told "I don't know. I'll look into it." After not hearing back from the agent for 2 days I emailed her back and was told the $88 monthly difference was because they were breaking up my payments over 25 pay periods instead of 26. $88 per month x 12 month is $1,056 annually.

MetLife is a post-tax deduction I pay each pay period, and it's highly subsidized through my employer. I really appreciate that it's inexpensive by of deductions, and it will provide a great deal of assistance to family in the event anything critical occurs that ends my life. I have no dependents, but I've named my young niece and nephew as primary beneficiaries, and my MetLife Term Life Insurance policy would allow them to better afford education.

I had a hysterectomy on 2-15-19. They keep giving me the runaround. They are trying to say that my condition was pre-existing. How is a hysterectomy pre-existing? I have been out of work for over a month with no income. This is a horrible insurance company. They act like we are stealing from them and treating me badly. I called today and they told me that they finally have all the paperwork and I have to wait another 10 business days for them to review the claim. This truly isn’t fair for someone who has had a life changing surgery.

High fees, very little investment options, absolutely careless financial advisers that do not respond on questions and requests, very poor website - those are ingredients of the product 'MetLife IRA Annuity'. So sorry, we kept losing money with them for years. Now closed our accounts for the price of termination fee but to stay with them would be even worse. Should be done years ago, my flout. And you know what? On transfer to another company they also charged 'Guaranteed income' fee (!!!) Shame on you, MetLife!

Called today to make sure the extra money I have been sending lately should go to paying off a loan I had with them. They tell me that I haven't been paying enough on my premium to pay for my life insurance. I get a bill from them every month for $30.00. They claim I should be paying $70+ dollars a month and they are getting close to cancelling me for non-payment. Been with them for 27 years. I was told that my payment went up every year after the 2nd year. They never sent me a bill for the increases for 25 yrs. I paid my bill every month for what they billed me ($30). They claim I should have read the annual report to see the increases. I said they should send me my real monthly payment if the payments go up. I'm not an insurance knowledgeable person. I send in what they bill me just like any bill I get every month. They don't tell you that your premiums have been going up every year!!!

I have had heart issues in the past even been hospitalized. Well my wife was diagnosed with congestive heart failure. Of course this caused a lot of stress on my heart. I filed for FMLA/STD because my doctor took me off work for my issues. My wife had a heart transplant Sept 1st and my FMLA was approved but not my STD because they said it was for my wife. It was for me. I fought this daily until I was forced back to work even though my doctor was against it. I worked for 2 to 3 weeks and my blood pressure shot to 245/148 needless to say they found 4 blocked arteries end of Jan.

I wanted to cancel my Term Life insurance which I bought for myself years ago almost 10 years ago. Obviously I have changed my name through marriage and moved a couple of times. I have provided my social security number, birthdate, name, current last name and yet they still say I am not the person on the policy. I have provided my bank account to which they have been debiting my payments to them. They are so fast to get payments but give me the runaround when I wanted to cancel the term life insurance.

The insurance doubles in price, I have been paying on my policy for over 40 years. It looks like I will have to cancel my policy or go to the poor house. At the age of 85 it doubles again. You cannot afford to Live.

After paying into my MetLife whole life for more than 15 years, and having my dividends pay for the premiums, when I turned 65, the dividends mysteriously no longer covered the premiums. Now I am being forced to pay more than $2,200 per year for a $150,000 policy. And they refuse to send me a copy of my policy. None of this is a coincidence.

Applied for term life insurance and waited 8 weeks only to be denied coverage for a minor non-life threatening pre-existing condition. My life expectancy remains the same as a healthy male my age and my condition is not known to be connected to any other conditions. Don't bother with this crappy company if you have a pre-existing condition. Waste of time. Only 100% healthy people or people with a condition who haven't been to a doctor need to apply. Shame on me for going to a doctor. Now my condition is documented. I do not recommend.

Similar to other comments on this website, I have been unable to reach Brighthouse Financial/MetLife for several days. No matter what time or day I call or what day I call, they are always "experiencing high call volumes". I have yet to get through to an actual customer representative. The average time I have waited until I have disconnected is in excess of 40 minutes. I have even tried to reach them in conjunction with a Vanguard representative to see if they knew a better access number. They had a similar situation. I have been unable to access my annuity account. Next up is a complaint to the SEC.

I purchased a policy for my husband. When he experienced an illness covered by the policy, Cancer, MetLife distorted, either due to incompetence, dishonesty or both, interpretation of his medical records and refused to pay the benefits of the policy. Another insurance company with whom we had a policy, Aflac, reviewed the same medical records and promptly paid benefits. We would recommend that MetLife not be trusted by any consumer.

When I signed up, the agent was very responsive in trying to get me the best deal. Wasn’t happy with his first couple quotes until he came back with more coverage at the same price I was already paying except one month free, so sure why not. The payments were scheduled to come out automatically. To my surprise I was charged the first month and I wasn’t supposed to be! I email the agent with no response so the second time I emailed him and said I was going to cancel if he didn’t fix this!

Horrible customer service. It's been 2 months and I still can't log in to the website. 1 month into the insurance plan and I got no documentation via email or US mail. Of course they had my address wrong. 2 months and I still can't log in to the website, my policy doesn't show up. Good luck trying to find the correct URL to use. I called the 800 number and the women was horrible. I could not hear her and she gave me attitude because I asked her multiple items to please speak louder. I still cannot see my declarations page. I can't log in. It's true what they say. You get what you pay for. I should have stayed with Geico. I don't even want to think about if I have to file a claim with these people. Stay away!

My husband had a whole life insurance policy with MetLife/Brighthouse for over 5 years and when he passed away on October 6, 2018 I was told as soon as the mortuary was paid I would receive funds. It has now been over 30 days and no payout so far. First, they said the mortuary had not sent an invoice (they did a number of times). And then when I telephone their 800 number I tried to communicate with someone whose accent was such that I could not understand her. She (I think) told me that I would get the money within ten days - when that didn't happen I called back over and over again and no one seemed to know what was going on.

I have to pay yearly premium: issue: 1. I am not able to log in with my old credential. 2. Not able to reset password as not receiving password generation code in mail trying since several hour. 3. Given customer care no is invalid. Now let me know what anyone can do. I have not seen such a poor service ever.

I went to update payment on my policy and could not access it online. When I called, no one seemed to be able to locate my policy based on the number I was provided. After finding another company for half the price I decided to cancel the policy. First, after going through the automated voice system several times and it always telling me I needed to call back during business hours, no matter what time of day I tried, I finally said "new policy". I miraculously got through to a person. They still could not locate my policy but assured me it was canceled. When I called back the next day to get a cancellation number the lady tried for twenty minutes to locate my policy and finally said, "yeah, I'd cancel too." It wasn't until I requested a refund of the money paid over the past year, since clearly I didn't have a policy, that they managed to locate my policy. These people are a joke and I question their ability to actually cover you should you need to file a claim.

I am in contact with the BBB and an attorney for double charges that should not have occurred. I had to change my billing address four separate times and even then, their autopay option, which was forced upon me because apparently there is no choice in the matter, did not go through and I was charged a late fee every other week. Now that I cancelled my insurance, I am being charged another exorbitant late fee, supposedly for previous "late" fee occurrences. I made manual payments for every single one of these charges. Every time I attempted to contact their call center, I was hung up on, excused away, and then ultimately told that they had no supervisors to assist them and that they would attempt to contact me in a few days. I would only recommend this company to people I don't like.

By far the worst company ever to have disability with. My case worker was giving inaccurate information. They took forever to pay me. I will be checking to see if I could change to Aflac beginning of next year. Being on maternity leave and dealing with this ** company was not fun at all. Thank goodness I have a wonderful support system.

The international savings plan from MetLife is one of the worst plans on earth with Highest fund management charges and ridiculous conditions. You will have to pay a minimum of 4-6% annually on all the charges to MetLife and your chances of earning starts only if you gain more than 7% every year. Now on top of this please note that if you plan to exit before the full term they will take away a minimum of 50% of your hard earned investment and call it as surrender charges. By far this is the worst policy I have ever seen and please do note that while selling the plan they won't reveal you any costs or conditions. Better Read the T&C's correctly if you don't want to be trapped.

They're definitely NOT Aflac. I purchased MetLife Critical Illness coverage via my employer. I had to be approved for coverage. I was informed that it was MetLife not my employer who did the approval. I thought ok, good. They never asked for my medical history. I had double mastectomy the prior year and still under doctors care.

The critical care insurance was sold based upon coverage like “heart by-pass” where critical care would have to take place. I was told that the coverage would be provided for other “like conditions”. I had open heart surgery to replace a heart valve and when I processed the claim, it was denied. They had no issues with cashing my checks for the premiums but refused to take care of me when it counted and was needed.

MetLife is a company that does not truly value customers as they claim to. I was with MetLife for 10 years and am truly appalled at the treatment I received. After purchasing a new car I was told that my insurance was all set and I was covered with the new vehicle. Despite being told that information, someone canceled my insurance leaving me without any coverage. I was not notified about my lack of insurance until the RMV contacted me to let me know. Once I called MetLife to sort the issue the rep that helped me would not answer my call and would instantly forward me to a different local agency. Despite my pleas and explanations MetLife said there was nothing they could and left my insurance canceled forcing me to switch to another company. I am not a problematic driver and have never even gotten a speeding ticket. If you want to save yourself from a company that does not value you then do not open a policy with MetLife.

I am set up for auto-pay. I have always paid manually until this past week while having eye surgery. Auto pay set on the 29th. They did not deduct payment & charged me on 8-1 a $25 late fee. They refuse to credit when I had to pay manually. Service rep could not explain why they didn’t deduct with auto pay. But refused to credit late charge. Worst customer service ever. Rude and would not let me talk to a supervisor. Basically they stole $25 from me. I have never missed a payment & always pay early. This time I had to rely on autopay, they messed up and I got shafted! I would like help in resolution.

While preparing to retire and get all my documents in order, I called Brighthouse. The first day I called 6 different numbers because the system kept telling me I was in the wrong place. Finally got through only to be told I needed to be transferred again. On hold for 48 minutes. Received the paperwork necessary and then needed a number on the form in order to complete it. Called again - 52 minutes this time - hung up - called again and transferred three times. Still don't have the information and it is a simple question in order to complete their paperwork. Currently on hold again for the last 63 minutes and still no one answers. Three days to get something answered. Do they have only one real, live person available?

I cancelled my policy with MetLife on 6/11/2018. I understood that they would have to take the June payment from my paycheck because I was doing payroll deduct. They took partial payment on 6/29/2018 and sent a letter stating that they would take the rest on 7/13/2018. I check my pay stub on 7/12/2018 to find out that they took 725.00 from my paycheck. So I called and spoke with someone in payroll deduct and was informed that they should have cancelled the payroll deduct but they didn't so it was their mistake, but they won't be able to get my money back to me until the end of July.

I paid quarterly payments for long term care starting age 33. At 47 after I had moved to another city. MetLife did not record my new address in their system correctly while they accepted payments from my new online banking account. When a family member was going through cancer I was reminded I had missed some payments and contacted MetLife to catch up. I had not heard from them in over a year, but my checks were clearing. When I called I learned my policy had been cancelled and they were sending my cancellation notice to an old address.

I have been with MetLife tor over 30 years! As long as you have no claims all is good! Every time I submitted a claim they are always looking for ways to reject it! I recently filed a claim for sump pump failure, sewer seepage, & broken window in window well. Because the window well window was broke due to ground water they will not cover anything! I have sump pump failure insurance!

I was with MetLife for over 3 years and everything was ok till I switched to another insurance company in April 2018. I was supposed to get two checks back for a car and a home policy. The smallest check was for $34 dollars and I got it in no time. The second check was for $880 dollars, it has been over 2 months from early April 2018 to 06/20/2018 and I have not received it yet. I have called them in five different times, every time I called is a different story from the representatives.

Great company and easy to work with. Knowledgeable staff, too. But I wish it didn't outsource employees/policy information. It also takes longer to resolve matters. However, the outsourced 3rd parties are very polite and professional.

I am due two separate life insurance payouts from MetLife. They did pay the funeral home promptly. Once I notified them of my benefit they sent documentation to send back which I did. The first excuse was that they were confused by two payouts even though each account is separate numbers. They didn't call to clarify, I discovered by calling them. Next MetLife had that I and my deceased husband worked at the same location, this has never been the case. Again I discovered by calling them. Then one payment went to their TCA account instead of my bank as I selected. I then had to call the TCA # and a check is mailed to me (what we wanted to avoid).

MetLife is a pretty good insurance company. They are responsive when needed, but still need to be more attuned to their policyholders. I sometime have a problem getting a response. The cost is pretty high and seems to continue to rise, which does not make me happy.

On April 5, 2018, I was involved in a traffic accident in which my vehicle was rear-ended by another while I was stopped at a traffic light, resulting in my colliding into the car in front of me. Of the three vehicles involved, two of the drivers (myself and the woman in front of me) were covered by Commerce Insurance. The vehicle which caused the accident was insured by Metropolitan (the son of the car owner was driving). My insurance company handled the claim promptly, with respect to helpful assistance in the aftermath, collecting data/statements, arriving at a damage estimate (my car was a total loss), and paying out the claim. The day after the accident, I phoned Metropolitan in response to a request for contact and made a full statement. I was provided a claim number and the name of an adjuster.

As of April first I cancelled my homeowners and auto insurance with MetLife. I have yet to receive a final bill and statement of account. Instead of communicating with about the matter they have sent my unexplained bill to a collection agency that are now threatening me. MetLife has consistently raised my premiums regardless of the fact that I have never made a claim with them. This was over the course of five years. This must be standard procedure when they lose a valuable customer and guaranteeing that they will never bother with them again.

I had a great conversation with the insurance agent, they were very detail oriented and helped me understand everything and took the time to help me choose a policy that would work best for my wants and needs. The company was very personable too. I didn't feel pressured and the monthly rates are very reasonable so I signed up. But I wish the online portal was more user-friendly because it can be confusing to use, but other than that I have been extremely pleased with the insurance company and my policy.

I like my policy and the amounts I can carry. Also I like the customer service I get. They are really fast and friendly. I never have to wait for a response and I never have to wait on hold to speak to customer service. I've had nothing but good experiences. Really fast and friendly customer service. Knowing that I'm protected and feeling secure with this company is great. I wish the policy payments were a little less expensive but even then I'm paying a very reasonable amount. I really enjoy being a customer of theirs. Overall I would recommend them to family and friends.

I have had a wonderful time using MetLife as my provider. I don't think they go above and beyond in any way, but I will always appreciate how very easy it is to do business with them. It has all been a very easy process. It's a whole life policy, not term, so once I got it set up, locked in at a good rate while I was in my 20s, it runs smoothly with automatic payments each month, and each year I get a statement of its earnings. I don't even have to think about it, which is nice. But it might be nice to be able to have some control. For example, if I could annually or biannually be made aware of investment opportunities that could be used to increase the size of the policy at a faster rate.

My overall experience with MetLife Life is great and I love the company. I like their plans and products. They have great people that work for them. It is good and the best of it all. I would recommend it all.

I purchased MetLife Life insurance through my employer and carried it into retirement. It was the only life insurance available when I purchased it. I get the insurance fee at a reduced rate after retirement and that I don't have to worry about having insurance, especially at my age. Trying to get another insurance would be extremely expensive for my age group. But I would expect a little more communication with MetLife. Since I have retired, I have not heard anything from them even though I still carry the insurance. I would like to hear from them, even if it is just an email telling me they are still around.

I have had a term life insurance policy with MetLife since 1978. The monthly premium was $25 for 37 years. A week ago I received a letter saying I needed to pay $360 to keep my insurance. I called and found out they had used up the cash value of my policy to pay for increasing administrative costs and that I should have increased my premium.

MetLife was recommended to us by a friend over thirty years ago. The agent Asked what we wanted so she could meet our need. We explained we were younger at the time and wanted something with a large payout if one of us were to die but would like something that would also grow through the years that we could cash in when we were old if we needed more money to subsidize our income. She was patient and went over several policies and we chose one. We are very happy with our policies with MetLife. Our policies have increased in cash in value greatly through the years. We have reached our golden years but have no need in cashing the policies in at this time. We now receive quartet dividends although we still pay a yearly fee of around five hundred dollar.

MetLife Life has the best policies and benefits for the price. I value them much more than other life insurance companies. They treat me properly with respect and dignity. I would recommend them to anyone.

My children’s father passed away four months ago and MetLife has yet to pay out on the claim. They just keep giving my daughter the runaround. It was a good thing that we were able to pay for her father’s funeral out of pocket since MetLife has yet to pay out. Don’t use MetLife. They are thieves who use every trick that they can not to pay on a claim. Every time she calls they just add another 5 days to how long it may take and give another excuse. This is one of the worst insurance companies out here.

MetLife refuses to pay my claim, I am choosing to have a bridge and they will only pay for a partial. If there is a cheaper option, that is what they will pay. Cheaper isn't always better, we have paid into this insurance for 30 years and to be denied is an insult and should be against the law. Insurance company should not be able to dictate what the customer is willing to pay for.

The cost of this service has been constantly increasing over the past few years and I think it has to do with less companies being in this market so it seems like these companies have an unfair advantage when it comes to setting the prices for the services they provide in the insurance industry. But I have never had any major issues using MetLife and it does provide me with a certain amount of security knowing that I have insurance from a reputable brand that is known for being a leader in its market and industry so that is something that makes the brand more valuable to me.

MetLife has a wide range of standard policies as well as the flexibility to customize some. But I do not like some of their policy positions for businesses which makes one look elsewhere. For personal life insurance MetLife offers cookie-cutter policies many of which are offered by other companies with slightly different language. Nevertheless, one of the selling points for MetLife is financial stability. They are well established and trustworthy. Also, MetLife has some unique experience especially with personal life insurance and annuities.

This company has been around forever and it offer some of the best options available that I have seen in the life insurance field and they are amazing. They help me find the best policy to take care of me and my family. I like this company because it's an affordable product yet it is a big amazing value for what you get and the customer service you receive. They changed their name to BrightHouse without much explanation to consumers but I believe they are an honest and trustworthy company. They have always gone above and beyond to help me solve my problems. I also recommend them to many people and I value their service.

I chose MetLife as they are best company to deal with. They are a reputable company. They are amazing and if I ever have a problem I know it will be taken care of. They are a wonderful company to be associated with and I have only good things to say about them. My overall experience with MetLife has been completely positive. MetLife is easy to deal with and I would recommend them to anyone.

MetLife insurance is vast and has new features. I like the features, protection terms and how it helps with overall coverage. Claim process is easy too. The location is accessible and communication possible with continuous customer service and availability. But there may be issues with connecting to an online agent for chat and asking questions. The policy at times is long to read and difficult to explain in one sitting. Also, there are fewer options in the choice of life insurance types for an individual to start working and thinking to take one up. I also dislike the office locations as none is closer to my house or community. But my overall experience with MetLife insurance company has been okay... It was a good one with less hassle and hitches.

MetLife, they have a good reputation and the choice of policies was good. The customer service is decent and the hold times are acceptable for me. Our policy fits our situation pretty good for our needs. Compared companies to one another and MetLife met our expectations. I seem to pay a lot for insurance, though. I’m rather young for electing to purchase life insurance so a much lower premium would be great!

Overall, my experience is positive. I don't know much about it but am glad that I have it. But it is too expensive for some people to have life insurance. The only way to improve the policy is to make it more affordable yet having the same coverage. The premiums should be less so that more people can afford this and not have to cancel their policy.

I am happy chose company with MetLife.

I had MetLife insurance since I was little. It's not a bad plan, it has cash value in there and some rate of return. It has been around for a while so they did put in some time, which is just as important instead if it was a new company, upcoming and such. But they don't quite have the best sales force or customer service. They are also limiting their options for clients which makes it hard. MetLife can have better rate of return or more benefits to the plan. Their system is on average at best. There are better plans out there.

I like the fact that I get my MetLife insurance through work which makes it much easier to deal with. MetLife is pretty basic, straight up term life. But I don't really favor them over other insurance companies but I have no choice. Also, I do NOT like the website at all. It is terrible.

They have good customer service and they do everything I need to make me very happy as well. They are a very nice company and staff. I love them as a whole company. They have provided me with good insurance and are super friendly and easy to work with. They do everything well for what they do. Everything works well for my needs. They are quite awesome.

My insurance began as a benefit from a previous employer, after leaving the company I was offered to the choice to continue my plan with MetLife. I was a bit nervous about transitioning to a personal plan, but the representatives were very helpful and nice to work with. After the representative explained the benefits of staying, I renewed my plan as a personal policy. It was an easy transition to personal plan from employer. Overall MetLife is pretty good as a policy.

I find Metlife to be professional and very helpful. The customer service is great and their policy is affordable and cost less than other companies. The policy gave the highest coverage and offers my spouse and children some coverage too. It is great knowing my family would get a lot and would be taken care of if anything happened to me without me breaking the bank. MetLife's customer service, cost, and policy were outstanding and provided the best deal.

MetLife is a credible, trustworthy company and the experience is very good. All the services in this company are working in the top, that company is really in the good way, every day there are more improvements in each service. I like every features in this company and for it is that I buy services in this company. The company has been very responsible with its services and it makes me want to keep them for a long time. I love that company and I recommend it to all my friends and family.

I like the service and quality representatives answering the phone. The finest quality is their reports that are easy to read and understand. But the touch-tone time it takes to reach a representative sometimes taking 15 minutes or more. On top of it when you need specialized information you are switched to another person or two. Overall MetLife is good to acceptable. It is an insurance company and it is about their making money not service. I can not get past the idea that insurance is the next big scandal.

I was familiar with MetLife from seeing commercials with Snoopy. It's easy to pay automatically through my checking account and I like the coverage and the rates are pretty good too. Just right for someone like me and not too high which is nice. But they could lower the rates even more than they already are even though they pretty low.

Very good products, beneficial to the buyer. Excellent staff and knowledgeable customer service employees who respect and value the customers’ time. Very good and prompt response to all the concerns. Satisfied and very good experience.

MetLife has the best rates and I have had good customer experience with them in the past. They have a very good online site. They make it easy for me to modify the policies I have and change things as needed. I have automobile insurance through this company as well. They have been very helpful anytime I have had a claim in the past. But I do not like the lack of a mobile app for this company. I would like to have one in which I can interact with them for any questions or claims I might have.

I chose this company through my employer because it was convenient and offered at work. The rates are not too high and seemed competitive. It was easy to understand the terms and what I was paying for and have it deducted directly from my account. But I don't like the physical requirement. I had to take time off work to make an appointment and have blood draws that felt unnecessary and were time consuming and painful.

The policy I have with MetLife is an old policy and is paid up in premiums, and is a policy I have my entire life and will continue to have until my death. Very good experience with MetLife. Even though the face value of the insurance is not large, I do not have to worry about making premium payments. I receive small quarterly dividend checks but would prefer if they were added to the total of the life insurance policy to make it worth more.

When I was researching policies, MetLife felt to me to be the most open and honest. The sign-up process was hassle free and I felt like I mattered. Convenience and pressure free situations are what I like when I sign up for things, I want to make decisions on my own terms. MetLife could always lower their premiums, however it really isn't a major issue for me as I feel the cost is fair. Maybe some reward program for healthy behavior and decisions could be added to the plan. I like MetLife's friendly approach and the cost of the policies, they make it easy to research and choose what plan is best for me. I'm glad that I could do everything online and easily.

I chose MetLife because they had the policy that seemed to suit me needs the best. When I did choose them I was surprised at how great their customer service was and how helpful they are. They go above and beyond to help you and meet your needs when they can. I like that everything is easy when it comes to this company. Any issues I have or customer service they help me out right away and have no problems helping me when I need it. They go the extra way to take care of me every time. I also like that I can change my policy when I need to and I get updates on my policy all the time. This company has more compassionate than a lot of other companies out there.

I did a lot of research and found that MetLife was one of the top rated companies out there. MetLife is a strong stable company that has been in business for many many years. They were very good at discussing the amount of coverage I NEEDED and quoted me several different policies with different price points. They were very helpful and professional throughout the entire process. I am very pleased that I chose them for my policy. They are very easy to do business with. I was able to get my policy thru a stress-free environment. I purchased my policy online and the agent took their time to walk me thru the whole process. I received a good rate for my premium and if I ever have any questions or concerns there is always someone there to answer my questions.

My parents had them for policies so I chose them as well. They never had any problems or issues with them and I have never had any problems with them or any errors in billing. They have never taken any unauthorized payments out or anything. They have good customer service. The policy is clear and easy to understand. I feel certain they would cover my family if something happened to me without any issues or problems or hassles. They are easy to deal with and they offer flexible and reasonable payment options. They also have a nice clear website that is easy to navigate. They are good the way they are but the customer service call times could be a bit shorter and a one-call resolution model would be ideal. Hate getting bounced around to different people when I call there for a question or a concern.

MetLife is the most trustworthy and the friendliest company. I feel like they are out for my best interest, and I don't see myself going anywhere else. This company is the highest of the best quality and I like everything about them. I have been with them for years and they have never done anything to make me feel like I wasn't wanted or like I was not important.

I been with MetLife for many years and I feel their prices are not bad. Not only do I maintain a policy with them but I now am also a shareholder. They send me my dividend every 3 months which is quite helpful.

I currently have auto insurance with MetLife which is who my agent recommended to go with. We have been with MetLife for around 5 years and have never had a claim. In fact we haven’t had a claim in over 20 years with any insurance company. My wife recently had a small accident where she backed into another car and pushed in the fog light of the other vehicle. Upon talking with the MetLife auto insurance adjuster I explained that before this claim was paid I would like to be notified because I would most likely pay this claim out of pocket. I was told by MetLife that it would be fine to do this.

I have had a claim in with MetLife for 60 days and it's not been processed yet and they just give me the runaround with every call. The reps are rude and do not know anything about customer service. Don't ask to speak to a lead or supervisor they are never available. I have sent all medical records the day I filed the claim 12/13/2017. I am over the lies and the different stories every call! I regret ever dealing with them.

My dad had a policy. He was the beneficiary on me until he passed in 1992. We didn't know about the policy until MetLife found us 2017 which I change the policy into my name in 2017. The policy was issue in 1960 when I was a baby. In 2000 all the policies were turn into stocks. I ask them about it and they told me I didn't have any and they could have been cash out by a 3rd part. I told them there was no 3rd party and wanted to know where they are. They told me they could give that info. They just give you excuses hoping you will be happy getting what they are offering you. When I ask them for a copy of my policy they told me they stop giving them in 1984 then they wanted to charge me $25 to get it. Well they finally gave it to me. I am the only one now on the policy before it was my dad and me. I would never recommend this company. They are crooks.

I tried to create an online account so I could have instant access to my policy and change the address since I recently moved. I got a PIN to activate the account within minutes but the account refused to allow me to add my policy. I contacted web support and was told: It would take up to 5 days to activate the account. I told them I got it in minutes and it was done. They don't have a social security number associated with the account I need to talk to normal customer service and have it added. Um, the site requested the social security number when I created it. Being Friday I had to wait till Monday to call "normal support."

Very poor service. Claim settlement process is very lengthy. So many forms they need and so many formalities, not at all user friendly. First the customer care person gave me set of documents but after reaching the branch they asked new set of documents so need to visit the branch more then 3 times which is time consuming and very irritating. Suggest you to not to take any policies from MetLife.

My father had a group policy with MetLife. He had his wife at the time as beneficiary. She died before him. When I called about the policy they said it had been paid out but refused to tell me who to. What's the best way to force them to tell who it was paid to?

At the end of my 10 year term life insurance, they jacked up my rates WITH NO WARNING or notice from $39/month to $490/month by the time I caught it. No request to sign up at a reasonable rate, no call from a representative, just automatically withdrew it from my account until I caught it. In the end, I paid $14,800 in 31 months for insurance while I was busy sending my boys off to the Marines, and focused on getting my business off the ground. Did they care or offer me any money back? Sure... 2 months payment. Their legal argument... "we sent you a bill way back in December, once a year, with a little tiny number in the lower right hand corner that showed the new increase". Thanks for the compassion jerks. They didn't care at all. "Wow, you must be mad...." Yeah I'm glad, now you can keep my thousands of dollars and sleep well while I end up on Medicaid because I can't afford healthcare. I should have died, then it would have been worth it all.

Just in case anyone has a life insurance policy from MetLife/Brighthouse and wants to make any sort of change, I was told I was responsible for finding a financial broker. They couldn't find one for me, nor could verify if any broker would be able to service the policy... Pathetic. To anyone that might be considering obtaining a new policy with either of these companies - rethink it. There are plenty of other companies that provide an actual LIVE person that you can speak with or meet in person. These 2 companies no longer can provide that in the life insurance space. If your insurance broker goes out of business for any reason, you are on your own. Dated 10/18/2017.

Have had MetLife for 30 years. They are always on top of things that really matter. For as long as I have had their insurance (annuity) they never make mistakes.

My father worked for the US Postal Service and paid into his life insurance for 20 years. When w passed I was in prison. Well MetLife never found me to tell me about the policy which they have a responsibility to do so. My Father never named me as a beneficiary because I am his only child so he figured I would be the only one who would get the money. Well because they never told me about the policy after one year they paid the policy to the executor my cousin.