MetLife Life Reviews

It was easy to sign up. Deductions are automatic from my checking account. I could pick the date I wanted for withdrawal. The agent I used explained everything completely and answered all my questions. I search around for other insurance carrier and this one was more reasonable price and they also offer different types of insurance so I did not have to use more than one for all my needs.

I've had MetLife almost all my life as my Mom had it before. She decided to pass it on to me & love the company as they are very good indeed! I love the customer service if I ever have a problem.

I signed up with my employer for a $1M group universal life insurance policy. Other than signing up online, I have not had any experience with the insurance company. I receive quarterly updates on the value of the policy. I also selected the investment options in which the policy has been invested.

The experience has been good so far. I haven't had much reason to contact them but when I have had to, the customer service is responsive and helpful. My premium has been fairly steady and I have fairly good coverage for the price.

MetLife is a friendly and time effective company. From the initial contact, MetLife and its reps maintains a open line of customer service either by phone or email. MetLife has a very solid claim management process that is quick at delivering customer's results and get them what they desire. They give customers high level of control over their policies and allows their insurance coverage to meet their changing needs without hassle. MetLife is not only there for you, but is also there for your family.

I have automatic payment taken from my payroll check. I have 100,000 policy of term life. It is a reasonable rate.

First of all the phone prompts take forever. Then on hold for 15 min. Called because they keep messing up my bill. Repeatedly called to fix this problem. Only results are customer service agent talks like a robot. Problem is unresolved. They have not credited me for at least two payments. Then send me a quarterly bill, after I have paid monthly for years. Insane.

Good choice I have ever made. This insurance helped lot of times and it will be useful for everyone.

Since my husband is in the military automatically I get MetLife. It's not the much money and I can't find a job so I can see what others options are out there.

Never had a problem. Premiums are reasonable. No badgering sales calls. Always pleasant on phone. Multiple choices that are all reasonable for everybody. Flexible adjustable premium life was started over 30 years ago and is still strong. There are many locations if someone needs to move out of the area.

I have this insurance through my employer. I have never contacted them or really looked into the product/service, so I am satisfied at this point.

I have had term life with MetLife since my early 30s. It has been affordable peace of mind although it is more expensive now. I also have life insurance through my employee. I am insured at 1 year's salary and I have purchased 3 additional years. It accumulates cash at a reasonable interest rate. It is with Prudential.

Always helpful in determining my specific needs. Needs change as my children and I get older, so we review needs and what is affordable. They are accessible online and also have scheduled sessions quarterly at my place if employment so we can discuss my account frequently should any changes arise.

TRANSAMERICA is our life insurance co. We chose them due to a $25,000 payout if we got sick. This money is available to us when requested. We got this policy due to our age and minor health issues that would not let us get another different kind of life policy. For two of us we pay $217 a month. The fee is taken out of our checking account. There are questions to ask but they are the typical ones. If you are already terminally sick you would not qualify. The process was quick without having to give blood or do a physical.The company is local and can be reached by phone, e-mail or stopping by the offices. We found this to be the best option for us to cover burial expenses and if one us becomes really sick and needs care at home or in a nursing home.

Metlife is great, we have had them over 10 years. The whole family has been pleased with the services. Customer service is outstanding. Anytime we've had questions or concerns, they answer honestly and take care of the problems we encounter. We have an agent we worked with while we lived elsewhere, and since moving out of state, he still keeps in contact with us and makes sure we are on the right track. Great job Metlife. Thank you for helping make our lives less busy worrying about our health insurance benefits for our family.

Very friendly and helpful people. Answered every questions and concerns that we had. Went over all of the paperwork, before we signed it, and told us that if we had any concerns or questions, after we got home, to please call them with any problems. No pressure to buy either. Told us we could wait to make a decision about policy. Great experience!!

I have had a policy with MetLife for several years now and I have been impressed with their customer service and pricing. Very pleased and I cannot foresee ever switching to another company at any point in the future.

Informative service. They go out of their way to recommend the right product for my needs and that of my family's. Decent pricing with so many, many different alternatives for my needs. Solid based pricing that provides me with the best possible solutions for my family and gives me peace of mind.

I am completely satisfied with MetLife insurance. My mother introduced this company when I married in 1976. As this was a company they had insurance with. My other family members also use MetLife for insurance needs also. I have never heard anything negative about this insurance company in all the years I known them.

MetLife insurance offers several kinds of life insurance. With a very affordable amount of money each month, it gives a coverage amount for more than 100,000. It helps cover specific financial responsibilities like mortgage.

I am out of work for surgery on my injured elbow. I am in bankruptcy. I cant make my Mortgage payments while I'm out of work. I have been out since July. I received a letter saying they filed a motion to relieve my automatic stay, with intent to follow through with foreclosure. They denied my hardship withdraw even though it was to prevent foreclosure. It also was a ridiculous game of phone tag with them. If I had a choice I would never give MetLife a dime.

It won't be cancelled and it has a reasonable downpayment and payment. It is a very good and reliable company. The company has very reputable business practices and has loyal customers.

Very nice insurance company. I am very, very, very satisfied and I would definitely recommend it to others. I think it is one of the best insurance company I have ever known. It is unique and different from others and it doesn't cost too much. Very affordable.

Metropolitan Insurance company is one of the nation's strongest companies. Their attention to detail is legion, their representatives engaging, and extremely knowledgeable. I've had insurance with this company for over forty years, and have received outstanding service, and guidance for the entire duration from the agent that sold me my policy. We are both in our seventies, my agent is retired from Met but still to this day reviews my policy each year on its anniversary! Beat that!

Have been with MetLife for 20 years and have used policies for a loan for restaurant. Always very helpful and friendly when dealing with them. Dividend checks are nice to receive quarterly and help pay for the cost of the life insurance policy. They let you know when you have forgotten to make a payment and will help you on the phone with prompt service and very polite agents and customer service reps.They have always had good advertising on the TV and print ads.

My experience with Met Life is great. When I first applied, they went over all the coverage. It was cheaper than the others. My girlfriend and our kids are coverage. If I get sick, I am good and don't have to worry about my bills. Also, from time to time, I get a phone call from an agent to make sure I am doing ok and update me with anything news...

My life insurance agent makes an extra effort to assist me and help me make the best financial decisions for me and my family. He makes it a point to ask about my situation and is always available when I have a question. As a widow, I appreciate his help.

I have never had a problem with my insurance company, they are always nice and helpful when I reach out to them. When one of my family members passed away they were very nice and did everything they could to comfort our family in our time of need.

They are basically like all other insurance companies. The policies are confusing & they try to get you to buy more. I would like more clear information on what the guidelines regarding policies. I also like a more personal contact person. The website is awkward to use & often times crashes. For such a large company, it should have a much better website.

They are very concern their consumers and I trust them so much. Very relevant and innovative.. Very appealing than others. MetLife is a trusted brand of insurance among other company.

Is a very reliable company, based on people I know that used them. Their claim process is seamless and they pay promptly. I have a policy for 9 years now, and never had an issue with them. They are reputable and being in business for a long time.

I feel very confident in the company I use. They are very affordable and always know how to help you. We recently add more insurance and they are very helpful with this and affordable for the large amount we changed to.

I like my life insurance, have it about three year now. I got two policies. I'm have happy with life insurance.

So far they have been easy to work with and reliable. To me, it seems that they actually care about me (and not just having my business on a yearly basis). The agents I have had the chance to work with have been knowledgeable and helpful. They seem to know everything there is to know about all types of insurance. I have enjoyed every interaction with everyone involved thus far. As far as the life insurance itself, it is a good cost for the value I receive. I have also added family members as part of the policy and we are all very happy with what we have in MetLife.

I like it. It helped me out a lot, especially when I rolled my Jeep over and had to go to the hospital. It helped tremendously with the bills. I have used the insurance many times in the past, not just for that hospital visit, but for all my regular checkups.

It is great. I don't have to do a lot of extra to keep extra work. The company is very friendly in customer service. They are quite knowledgeable. The are very efficient and timely with responses.

The monthly fee is low. I was able to get this insurance through a former employer and able to continue at the same rate, since I left the company. A few years back I was able to borrow some money on the principal that I had paid at a low interest rate.

MetLife has been our insurance company for 15 years and our coverage hasn't changed nor have the representatives. They are always available to explain our policy and to insure we're getting the right amount of coverage. We would highly recommend them to anyone looking for life insurance.

I have had this insurance policy for many years. When I purchased it the representative let me choose not how much I wanted the policy for but how much I could afford monthly.

I have had insurance with this company for years and I really like it. I have an agent that I keep in contact with every year. She lets me know how everything is going. If I need any changes to the policy I will meet with her and do the changes then.

After having major surgery three years ago, I started looking for life insurance. I looked into many different plans from different companies, but chose MetLife because their plan was more suited for me.

MetLife was provided by my former employer and continues with my retirement. I paid a premium my entire time I was employed and into my retirement and I was very pleased. My husband passed away in 2003 (the year I retired) and of course he was insured as well my children also. Payment was handled very smoothly. I was and continue to be very pleased with MetLife.

I am very happy with insurance company. I have been with them for many years. They are leaders in all areas of insurance. I also have my 401-403 accounts with this company. My rep meets with me twice a year to review my accounts to make sure I am up to date with market trends. I have access by phone if I have questions. The response time has always been within 24 hours. I have recommended MetLife to friends and relatives who were seeking info. I have met my agent in the past week. I think it's preferable to have all insurance with the same company.

I like MetLife because they are very nice people and friendly. I will continue to use this company for a long time. The monthly payment is low. I would not change companies.

The customer service I received when trying to decide which type of insurance I should get was very good. The agent spent a lot of time with me on the phone to make sure I understood the differences and was able to pick the policy that was right for me. I didn't feel pressure to buy more than I originally wanted.

I love MetLife because their customer service is amazing and there to answer any questions that I need answered. They also have affordable rates. I like that you are able to get a customizable policy at a good price.

Easy, friendly, nice, fast service. You don't have to do too much pre-qualifying. There is always someone ready to answer your questions. Being old takes its toll and you can't remember anything so having someone there to help matters a lot!!!

I have it through my employer and has been something that I was not sure about. They helped me to understand the importance of what is covered and explained the entire process to me to help my family. I'm extremely pleased with how they conduct business with me.

I have been very pleased with the coverage and the option to increase the amount as I see costs climbing. I did not have to worry that I would be turned down because of pre-existing health issues and the cost was reasonable. One of the best customer service groups I have worked with.

They are responsive and informative in all of my dealings with them. I have never been disappointed with product or service. I find their mailings rewarding and equally as informative as my personal dealings. I would not hesitate to recommend them to family or friends.

My agent is always available. He guides me to what the best coverage is. If I have to file a claim he is there. They have been fair - their rates.

It's life insurance. As long as I'm breathing there is nothing to say. The premium could always be lower. Billing is OK but comes at the wrong time of year.

This is a Universal Life policy. After having it for over 25 years and paying premiums, my cash value is paltry. Between fees and cost of insurance, I have little to show for it.

I've had nothing but a good interaction with them. They have been there to answer any and all questions i have. They care about you as a person not just money.

Am about to change providers. Was very happy when I had a representative assigned to my account. He retired and service became non existent. Had 2 different policies and was very pleased with how they worked.

The company I work for works with my carrier so I personally haven't dealt with them. I have heard nothing but good things about the company. It also allows us to borrow against our policy for emergency or unexpected bills.

I have been with MetLife for over 40 years. I have the Life Paid Up At 90 Insurance. I am very pleased with MetLife and have been for years. I am also able to borrow or take out a loan against my policy if need be in an emergency situation.

Easy to do business... No pressure but gave me many options. Help me to understand the major difference between insurance terms like term insurance, whole life and annuities... If not explain properly one could end up in a costly and ineffective insurance plans.

In October 2015, I was informed by my father's health insurance company that I needed to request a pension verification letter from MetLife before they could complete the application process. I called MetLife that evening and received an automated line. MetLife's service hours are only between 8:00 AM and 5:00 PM, and there is no option to leave a message so I called back the next morning. I spoke with a rude representative who was not properly trained on how to assist me with my simple request. She gave me an incorrect email address and told me to email the request over (even though I was already speaking to her). She said that since there was no POA paperwork on file, she couldn't speak with me. I followed her instructions only to receive the returned email. At this point I was quite annoyed. My mother passed away a month ago and I work full-time and care take for two individuals in my family.

MetLife Life is the best insurance ever. I don't know of any better insurance than them. They help with everything and the cost is wonderful. I have never had a better insurance.

My experience with MetLife has always been prompt and informative. They send updates on new services and any questions that I have are answered. I've been using this insurance company for 12 years.

Well it's great. I have no complaints. I don't know too much about it to be an expert but for what I know it has everything I need. Slightly disappointed in some things that are not covered but I think I should be okay without them.

I got this insurance so that my loved ones would not be burdened if something happened to me. It gives me peace of mind as I get older to know that my final expenses will be covered.

I have used and still do MetLife for years. It is one of the best insurance company. MetLife has the best life insurance at a reasonable. You can chose the amount of insurance you prefer.

Low premiums keeps me happy, easy payment system, on time payouts... Would definitely pick this company again if I had to. No other comments need be made, can't say enough about MetLife.

Love it. They answer my questions, keep me updated, and remind me of my payment date. Even when I've missed a payment, they give me extra time to make the payment.

MetLife has always treated me with the utmost respect and has always guided me to the greatest policy that would meet all my needs and desires. Always fair priced and always innovative.

I have found MetLife to be a simple, straightforward company. No hidden agendas and they made sure I understood exactly what I was signing up for. My policy easily fits my budget and comes right out of my account for a hassle-free payment and a lot less worry on my end. They have many different plan options so it was easy to find the perfect one for my lifestyle. I don't worry about what would happen to my daughter if something were to happen to me, I know she will be okay now.

Great insurance company - has very great policies and has me covered. They are very involving and have comprehensive coverage. Would recommend them to anyone I know.

I have been with this company for over 20 years. I have my auto, life and home insurance policies with MetLife. I have term life insurance with which the price goes up yearly. I am finding it harder and harder to pay as I get older but need it as I own a home and several credit cards. I don't want my survivors to have to worry if something happens. I am fairly happy with the company but like I said I find the policy very costly. I don't have much communication with the company or any agents. I have auto pay from my checking account monthly to pay the bill. I just wish I had more options for affordable life insurance as I age. I wish I could lock in a monthly price.

We have had a good experience with insurance. Not too bad of a price and good coverage that we need. Have been with them for eight years so but as we age we are always looking for something new and fit to our lifestyle and age so if there is anything new out there for we are always willing to look into it and see if it is something we would like so we are covered as we grow old.

They are great. They inform me promptly when there are any changes coming to and about my policy. Overall great company. I have never had anything negative from them in terms of my policy any questions, comments, or concerns I may have about my policy. They were great when I inquired about referring family members.

I have had a good experience with my life insurance company. They look after me and it is good for me and I like it. I will keep my company. I am secured and purchased one hundred thousand in coverage for my family.

I have not had to interact with my life insurance very often and so I am neutral about my opinion of their services. The company sends me bills on time and are good at explaining my benefits in emails/mail.

There isn't really much I can say. The policy has been in force for years, so long that I don't have any real recollection of the meeting when I bought it from the agent. They send an invoice and I send them a check. That's all.

MetLife is the absolute worst company to deal with!!! The customer service agents there clearly do not know what they are doing. My husband has been waiting on something from them for basically a month now, and it has been nothing but a dead end street with them, reason after reason after reason as to why his business matter with them is not complete. Customer service claims that what he is waiting on was mailed last Thursday. That is obviously a lie as it has yet to arrive in our mailbox!!! The customer service is ridiculous! I would not recommend this company to anyone! Consumers beware - they are nothing but an utter ridiculous excuse for a business that does nothing but give consumers the run around by telling them everything but the truth!!!

My mom is 84 years old and has been paying more than $2,000 a year for the past 15 years for a MetLife Long Term Healthcare policy. Last year she began struggling and required home assistance. For more than ten months now I've been dealing with MetLife and it's been a nightmare! They took 3 months and were unable to get a copy of one physical therapy record. I took care of it myself in one day! Every step of the way they've delayed and stalled. And they claim they still don't have enough information to approve my mom.

MetLife Veterans Dental Insurance has been the biggest problem EVER!!! Every time we send a claim in to be paid from our dental practice, they always process it incorrect!! After several phone calls and resubmissions they still process it WRONG!! All the reps we talk to lie over and over again about the reason it was not processed right. We call and the patient calls and the rep says it is always fixed but never is. This is an ongoing problem with this business. Still after 10 months our problem are still not resolved.

We have Dental Insurance with MetLife. As part of our coverage, implants are covered at 65%. After our oral surgeon confirmed with MetLife that our coverage was 65%, MetLife still denied the claim and will not pay. They said my wife should have gotten an old fashioned partial bridge instead. I pay the premiums each month and IMPLANTS ARE COVERED. So now MetLife is denying claims for services that should be covered because they think they have the right to tell U.S. citizens what they should do with their bodies. They should not be allowed to tell customers which treatments are the ones they will pay for when the policy clearly states that the slightly more expensive treatment is covered.

After MONTHS of waiting for an insurance quote, I was denied because I had anemia (due to heavy menstrual periods). This is not a deadly or even dangerous illness and the company refused to give me details after I submitted ALL my personal and medical information to them. What is worse, they have put my medical information along with the insurance denial out there for ALL companies to see. Worst company I have ever dealt with!!!

I retired 12/2011. I had paid MetLife for GUL for the past 32 years. My payment was deducted from my paycheck. I contacted MetLife advising that I had not received an invoice for a while. They told me that my policy had been cancelled for non payment. Would a person who paid for a policy (and for 2 policies for a while) for 32 yrs. religiously just stop paying when the policy is most important? And you wonder how a company like MetLife makes billions of dollars? I definitely do not.

I spend about 9 hours at my dentist office doing root canals and other work for a bridge. $4093.00 was submitted for payment as per Metlife payment requirement. This should have been about a 50% payout. I then was told there was a missing tooth clause and I found to be correct. They did not pay for any of the caps attached to the bridge. I only had 1 missing tooth. I understand not paying for one because of the clause, but this is not right to not pay their part of the rest. This has been going on for over a year and I have work that needs to be done. As of now they have only paid less than 800.00. Does the preexisting clause count here. This is the worst experience with a insurance co I HAVE EVER HAD.

Purchased a universal life insurance for myself and my wife. Salesperson said that we would get back everything we paid in except for the 1st payment (Joe **). We paid our $150.16 faithfully for 27 years to only get a letter recently 2015 saying we would have to pay $720.00 now instead of the $150.16. I was informed that I was not paying enough to keep up the policy. I asked where had all the money had gone that we accumulated in our policy and they said it was taken out to make up the difference in payment. Until last month I had still received my bill for $150.16 and always paid on time. In short my wife and I me being in my early 70's and wife early 60's have lost everything we had and MetLife wants us to pay $720.00. I am a 100% disabled veteran (Vietnam) and told them that we have lost everything. Remark from MetLife, "SORRY."

I was trying to cancel my insurance. I called to let them know I'm canceling. They gave me such a hard time. I was confused about a 2a form and "Katie" answered the phone rudely. I called again and asked if Geico my "NEW" insurance got their fax and a man that answered at MetLife said "no nothing." I told him it was sent and was complaining how bad Geico is, started to give me lip and hangs up on me. "Claims he couldn't hear me", **!

I Filed a claim. "Denied." They needed more information. I obtained the additional information that they ask for and Refiled the claim. "Denied." They needed more information that they didn't ask for the first time they denied the claim. I am clearly skeptical of them at this point and can tell when I'm getting the run around and feeling they aren't going to pay so I ask them "is this it? Is this all you need? If I get this will that be it? Will you be satisfied?" "Yes." "Yes" she says soooooooo I obtained that information and refiled again. "Denied." They needed more information that they didn't ask for the first 2 times. I have filed this claim 3 times giving them what they say is all they need and still they deny it. Terrible insurance company if you can even call it insurance. "Real insurance companies pay claims."

My father was a refinery worker for nearly 40 years, and passed while actively working, at the age of 59 1/2. He had been paying life insurance through his job with MetLife. I keep getting paperwork from MetLife stating he had coverage amount of $199,000. I received $149,000. They said it was only twice his base salary only. The two employees from HR that helped me file for my dad's insurance mysteriously stopped working there at the same time only a couple months after. It's been 3 years and I still feel as though they owe me fifty thousand dollars. Although, they still give me the runaround and whatever jargon they use to pacify me, I feel they are not being truthful.

I have life insurance policy that we both have had for over 30 yrs now.. We both have a policy and pay it once a year... A few months ago we got a letter saying that we are past due and it would be canceled if we didn't pay this premium by a certain date. Ok, the thing is, I had paid this in full 2 months prior and now they are asking for money. Well after a call to them and finally speaking to someone, they state that we still would have to pay cause insurance has went up? Now we've had this insurance and paid the same amount once a year and now they have an increase? Come on, we signed up for $100,000 life insurance for both of us and had a specific premium that we had to pay once a year and now they've had an increase and we have to pay more!

I am a NH auto dealer and a young man purchased a car from me who had just recently moved back here from CA. He had a policy with his ex wife's car open with MetLife while living in CA. We needed to update his address and put the vehicle he purchased on the policy. After several phone calls of both of us calling them we found out he needed to open a new policy in NH. After he did that they send me a binder with the CA address.

We have had a whole life policy with MetLife for over 25 years. The earnings projections were very much overstated, so that this policy, which was to have been paid off in 12 years, now requests additional $5,000 premiums until 2023. I have repeatedly requested specific information on how to convert this to a paid up policy, what that amount would be, how to use the cash value to pay premiums, etc. I get different answers from each department their customer rep routes me to. They appear to be unable to coordinate information or to get one consistent answer. In desperation, I even wrote to their president Mr. Kandarian--who didn't bother to have anyone respond.

WE have had MetLife for many many years and now am changing insurance, both home and auto asap! My auto was supposed to be about 88 mo. Oh no.. It fluctuates! How the heck does your auto ins. premium do that? They take out whatever they want! Never the agreed amount. It ranges from 45.00 to 100 above!! Then I found out they were taking TWO states of insurance rates from my checking account. Yes two! Now trying to call them is a horrible nightmare! I was told over and over this would stop and months in it continued! Our home insurance was tacked onto out mortgage due to them claiming to that company we had no coverage! Are you kidding me? Also do not get into an accident! I had my first minor one and all heck broke with my rates and claiming I was uninsurable and could not possibly be on the policy any longer!! We had them for about ten yrs accident-free and then get this.

I was in an accident in May 2015. Even though the police report showed the Met Life driver to be at fault, the claim was only rewarded fifty percent of The costs. The road on which the accident occurred had a left turn lane and the driver pulled into it and tried to turn right (no signal was used). How can this be a "he said, she said" claim? This is a rip off by Met Life and is really bad practice.

Metlife Alico Dubai, these guys are horrible thieves, they deduct money from my application, and they had never explained this condition or mentioned it on the application. Even though I explained to them where they went wrong, they keep insisting on their mistake, unfortunately, there is no law protecting customers in Dubai from insurance companies.

My wife had a supplemental life insurance policy with MetLife through my employer. After she passed away I have been fighting MetLife for over six months to get the policy paid out. They asked for a death certificate which I provided. Then they said the death certificate was not in the proper format and I needed to submit a different version, which I provided.

I think MetLife is best insurance company you could ask for. In 2006 my husband died. MetLife not only dealt with the funeral home it dealt with the grave site too. My check was in my hand the day after his death. So I say way to go MetLife. Death is always hard but, I am glad you were there for me!!!

I was denied 3 times for my disability stating I no longer meet the disability guidelines. I was immediately denied as soon as my time ended stating that one of my illnesses wasn't even stated in my appeal in which it was clearly. Then my second appeal was denied due to the specialist not writing disability statuses. My dr. already stated I was unable to work due to vertigo and bipolar and extreme anxiety. I have loud ringing in my ear. That is constant and a total of 17 diagnosis. The medication I take to combat my illnesses are very risky to work any job. I am totally disabled. I am not just mentally disabled. I exhausted 3 appeals. I did not know I needed a lawyer. I can still file a civil action suit.

I had to take short term disability for emergency major surgery. I followed company policy and sent my paperwork (doctor's restrictions - no lifting, bending, etc) to the NY office. Then I waited, and waited for them to send my checks. I called and was told it was under review. I continued to wait. After 6 weeks, I filed a complaint. The final determination was that the reviewer had overstepped her authority. MetLife finally paid out, but for only 4 weeks. My entire experience with the NY office was a nightmare.

I went to Jeff Selkey Investment Company in Salt Lake City, Utah. I had my pension that I had cashed out and want to invest it something that was safe and had no chance of losing any of it. I was told that he had a Life Insurance Company that you could invest thru that would give me a guaranteed minimum 3% return with no chance of losing my principal. My wife and I first response was that we did not want a life insurance policy. We were told it wasn't a life insurance policy and that the investment was just a Life Insurance Company. Again we stated we did not want a life insurance policy. No Problem! I had just retired and we were going on vacation for 3 weeks and he give us a paper to sign and he would fill it out and take care of it while we were gone. The day before we were getting ready to leave we got this letter in the mail saying that they were taking $700.00 a month out for this life insurance Policy.

Well we just found out that the policy my mother purchased in 1996 will expire within the next 5 months around her 80th birthday. After she got the policy, never missed a payment. After all these years we never heard from Met Life or their representatives have bothered to stop by and see my mother and discuss anything about this policy. She was led to believe was a great policy. We get a letter from Ft Lauderdale Fl stating that the person in charge of her policy will not be working for Met Life anymore. The letter states a new rep will be in contact with us soon.

I have found my auto insurance was canceled when I got a car accident. I have an eligible California Liability Insurance ID Card that has sent by MetLife and also shown online I have a insurance and due payment is $0 but they are saying my policy has canceled. I have been called so many times to Metlife for many other issues. They should have informed me if my auto insurance had any issue. With ID and proof of insurance online saying I have no due payment, I just leave it alone. Now I am having big trouble from accident and also DMV registration would not be completed.

I do not have time to continue to follow up with such an inept company. Since Dec. 3 (now Feb 21, 2015) when I learned my ex-husband from 20 years ago was still my beneficiary, I have requested a bene change form 3 times. I know I changed the beneficiary as soon as I was divorced and have attempted to change it again one or two more times. I was told the 10 page form would be emailed to me on 3 separate occasions. I have received the EFT. When calling MetLife they close at 3:00 PST. Beware. Also, each call is routed to the Philippines and for obvious reasons stated above and 3 months in the making just trying to receive and emailed bene change form, I am unsure the reason for their purpose for routing calls there.

My unfortunate experience its Met Life began in 1972 when I surrendered a whole life insurance policy to a local Metropolitan Life Insurance Co. agent. I had lost my job and couldn't afford to pay the policy's premium. When I didn't receive a check from Met Life for the cash surrender value of the policy, I returned to the agent's office and told him about the company's failure to send me a check. He said he couldn't help me with the problem and when I asked him for Met Life's address so I could contact the home office, he told me he wasn't allowed to give me that information. Since I couldn't contact the company, I assumed Met Life did not intend to send a check for the cash value of the policy.

My husband and I took out a Variable Life Insurance policy for $250,000.00 upon the death of my husband on December 20, 2004. We paid $150 (approximately) a month through March 2011. This is when he started getting really sick. My husband passed away on July 6, 2012, his 44th birthday. I was left with four children, 3 of which still live with me even though in their teens.

I signed up for L95 policy back in the 80's. For most of the time I had this policy I was asked to pay some premium because the policy did not generate enough dividend to pay the premium. According to the insurance agent who sold me this policy I was supposed to make accelerated premium payments for 6-7 years and then the dividends generated by the policy were supposed to pay the premium. This has not happened. I think this is a scam. There is no way for me to check whether my policy generated enough dividends. The agent who sold me this policy was a Chinese woman. I had to go to her apartment (in Boston, MA) to give my urine sample. The lab. analysis conducted by MetLife showed sugar in my urine. I did not believe it. I had my PCP test my urine. This time there was no sugar in my urine. Beware of this company and also its agents.

Metropolitan Life has been selling annuities to senior citizens that are used in deceptive practices when seniors become ill. My mom was recently diagnosed with Alzheimer's disease, and was subjected to this type of treatment when her annuity became mature. One letter was sent to her and due to her disease she didn't understand it. Metropolitan life converted her annuity to monthly checks without permission utilizing some clause that gives them the power to do this.

There was a death in my family and we have had coverage for over 20 years! I contacted this so-called insurance company that, of course, is out of state. When I did reach them, they ask for a death record and said that would be all they would need. Days go by and I give them a call. They replied, "Oh! We are sending you a letter because we need more information." Mind you, this is a bad time to lose a loved one! This company is slow, has no compassion! They have my number, but won't call for information. I have to keep calling them to keep getting the runaround! Do not deal with this company!!!! I would never recommend them! I paid into this terrible company for over 20 years!!!! And now when I need them, they show nothing but slow moving people that doesn't care about the client!!!!!!!!

My Mom Ida ** passed on 2/14/11. She has Group Ins. with Met Life. I am her daughter Luana ** whom she has as the beneficiary on her Group Ins. I was told that the form was filled out incorrectly and my name was in the wrong place. Then they asked me if she was married, I said “Yes but they are not together.” Even in her will she put "I make no provision for my husband Anthony ** for reasons best known to myself." Money was not released to me.

The financial crash happened in 2008. Had $100,000.00 in account and was left with $30,000. Now that the companies have recovered, why can't we get our money back that they were supposed to protect? Please let me know if they are any lawsuits in progress.

I am currently off work for maternity leave. My doctor has extended my leave, but according to MetLife the Doctor's authorization means nothing to them, because they keep telling me that they have closed my case, even though I have provided evidence. This company is a damn joke. It's a shame that companies choose to use this waste of time/money company.

When my mom passed away two and a half years ago she left me an annuity policy totaling about 150 thousand dollars - the amount she put into it. When she passed it was supposed to turn into a fixed supplemental payout annuity for 30 years! Instead even though I complained and asked they put it into a variable account instead of fixed as my mom had instructed. I even had my attorney and broker call but they would not change it! THUS causing me not to be able to lump sum it or sell it! During this time my friend and landlord that I was living with passed away so now I had to move, not having enough money to buy the house I was living in from his relatives. Instead I now had to pay rent from them until I could get the filthy, unlivable trailer next door scrapped and buy a better one to replace it with. At the same time time trying to deal with my mom's death, my friend's death, and having to deal with his nasty relatives. Instead of just being able to buy the property from them at their price and owning the property.

My mother is moving into Assisted Living and, as a result we are applying for VA benefits to assist with the monthly cost. In order to apply it requires a Statement of Benefits from both SSA and any Pension received to determine income. My mother receives a benefit from MetLife who is administering my deceased father's pension for Eastman Kodak. We made the request over 3 weeks ago ( Metlife Pension Department (800) 638-5656) and were told that the letter would be sent for receipt within 7 working days. When it was not we called and were told that it had gone out on the 7th day and to expect it momentarily. Four days later we call (as we had an appt. scheduled with VA to apply in two days) and we were told it went out and they could make another request. We asked instead for it to be faxed, got my mother on a three-way call to authorize and were told it would be done.

My parents have been paying on this policy since 1993. I call today, Nov. 2014, to find out the amount - it's worth only $2,600.00. And my mom is currently dying from lung cancer, hopefully she will make it to 75 years old in January. I looked at her policy and it reads it will be paid once she reaches the age of 93. Is this legal for their insurance agent at the time Boyd in 1993 be so dishonest and misleading to them? This is terrible to find this out.

Do not use MetLife. I got a letter in mail and called them. They gave me a higher amount paying with my insurance so told no thank you. They called me a couple days later asking I wanted insurance. I said no they too high. They said their rates change. She gave me lower quote. I said ok. Well papers came it was higher quote. Called them. No one could help me. Went back to my old insurance but was late on my payment. Thanks MetLife. Make sure don't happen to you. They could care less. Poor snoppy have to be connected company like that.

We had coverage with MetLife since 1990. We had a frivolous civil action filed against us in 2010. We contacted MetLife and were assigned an attorney. We went to mediation and the insurance assigned attorney promptly sold us out. Badgering and lying to get a signature on a mediation agreement that we did not understand and was not in our best interests and saved the insurance company a lot of money and cost us a lot of money. The judicial system is really bad when you can't trust your attorney.

I was in a car accident and metlife DID not pay on the entire time off of work because they said they had no record of ongoing medical treatment. I was off for 6 weeks and after sending all my records in twice they refused to reopen the claim. My doctor even said good luck with this company, "they will do anything not to pay".

I had a leak in my kitchen behind the wall and was not aware until a bubble came up in my floor. After calling a plumber and getting the leak fixed, he suggested I give my home insurance company a call about that bubble in the floor. I called Metlife, they promptly took my claim over the phone...sent an agent out 2 days later...received an estimate of damages within 24 hours ...check was sent 3 days later....made me feel very good about my insurance company. Now have home and auto insurance with this excellent company. Also looking at life insurance for my entire family.

I was sideswipe by a driver that's insured with MetLife. The driver wouldn't accept blame but gave his original side of the story on the police report that he drove into my lane. The same story to my insurance and was found at fault by law, he wants to change his story as if I drove into his lane to MetLife. I have photos of the damage showing both cars and on his car you see that he's missing his mirror. MetLife allowed him to change his story and claimed me to be at fault yet they aren't pursuing damages from me or my insurance if I really was at fault.

I contacted Metlife when I got a letter claiming they can beat my current insurance rate (as I had given them my information, in a previous contact, a year ago). The guy gave me a lower quote for exact same coverage and said it would be valid for some time. I called a few days later to sign-up but after wasting my time for about 45min he changed the quotes several time, higher, then lower, then higher, then higher, then lower again. Finally after he got all the information (including my credit card) he started reading conditions that I agree to, etc during which he quickly mentioned the rate in between other sentences. I noticed it was not what I expected and asked him to repeat the final quote again and realized it is now higher than any amount he had mentioned before and for sure higher than my existing rate.

It is just plain sad when your vehicle is stolen. The insurance company treats you like you are the criminal. The detective will not return your phone calls (2 weeks calling every day and still no return call). We call the insurance company to complain on the insurance investigator for telling dad to shut up and raising his voice to my daughter telling her she was a liar. Only to find out that the vehicle was found 6 days before but they do not know where the vehicle is. The following day we get a letter from the police impound lot in Dallas to come and get the vehicle. While we are at the impound lot (mind you 7 days after the car was recovered) we get a call from the insurance company telling us that they know where the car is. Really? They just now know where it is??

I have worked for Verisk for over 2 years. In July of this year I started getting severe abdominal and pelvic pain, and my PCP took me out of work. I called and filed my claim with Metlife and a few days later I missed a call from my claim rep. I called her back and left a message. She said that I was just contacted for a welcome call, and that she had the information she needed and to expect the actual welcome call later in the week. One month goes by and I get a letter and a phone call stating that my claim is now closed because they hadn't heard back from any of my doctors. I called my doctors, and they hadn't received anything from Metlife.

Had a fire a few weeks ago in our storage bin. Someone burned the place up pretty bad. A lot of our belongings were damaged. Met said that we were covered. Told us to get pics, catalog anything we could find, and send it to them. Then we would be able to do whatever we had to do with the stuff in the bin. So, we did. Listed the things we were asking compensation for, got pics of tags, etc where available. After we had completed that, we cleaned the place up so that the building owners could do what they had to do. Then Met (Gale was her name) tells us that we shouldn't have cleaned the bin out, after she had told us it was ok to do so as long as we had listed the things and gotten what pics we could.

I purchased MetLife short term disability insurance in June 2013. Automatic payments were taken out of my checks every week. In July 2014 I gave birth. I had placed a claim ahead of time, 2 weeks before my due date. I was told to call and give them the date she was born. I did, and they told me I would be contacted 10 days later. I was never contacted. I called them and they told me they needed more information and when they received it they would contact me. Again I was never contacted.

I recently signed up for MetLife dental insurance through a professional association. Much to my surprise, they will only pay for silver fillings, as opposed to porcelain. Silver fillings haven't been used by dentists since the 90s (banned in many countries) because beyond the mercury, they've been linked to Alzheimer's, cancer, kidney disease, depression and much much more. When I addressed this coverage conundrum with MetLife, the agent told me I should be grateful for my dental "coverage." MetLife should be sued for their preposterous cancer encouraging and reckless coverage position. Class action anyone?

I started working for GE in Schenectady, NY in June of 1968. I started Term Life Ins and paid every week for 42 years. Coverage -$152,000.00. I retired @ 62. 2 years after I retired was told I have $28,000.00 which is mine no longer $158,000 reduced because I no longer work. I have Bladder and Throat Cancer. Can't seem to find anyone to talk to to get my $28,000.00 to pay bills down. OPT-OUT? I now live in FL.

My father-in-law passed away a couple of years ago. He had several small, paid-up life insurance policies including one from MetLife for less than $10k. My spouse was the sole heir. We copied the original policy, and submitted the policy copy with a certified death certificate and the MetLife claim form. We received a check for the full death benefit in less than 10 days. No hassles, no problems, no delays.

Wanted to cash out my retirement plan due to medical necessity. I got a denial and a request from them for more information already provided. Staff only insisted and offered a loan against my retirement plan as a solution three times in less than 10 minutes. Neither one of the employees that assisted me offered other alternatives to be able to cash out before reaching 59 years of age. When Metlife first went to my employer's office to offer the plan to employees, they guarantee that for any medical necessity with the necessary documentation, you would be entitled to a full withdrawal... Do not believe them. They just wanted your trust and your money and then when you needed back, they wanted more from you trying to convince you to get a loan on your own money so you pay them interests... Get another company and make sure you read the fine prints...

For my job, I have to call many insurance companies on a regular basis. I have had to deal with my fair share of not-so-smart insurance agents. Those insurance agents though, are nice and apologize when they are in the wrong. EVERY TIME I have to call MetLife, I cringe. When I think that it can not get any worse, it does. EVERY person I have had to deal with has no idea what they are doing. I had an employee of MetLife tell me that they could not process my request because I was not the lender. I had to explain to this man THREE times how it works.

Called MetLife around January 2014 to check on my account since I had just come off a deployment. They told me that it had been cancelled in November 2013 while I was on deployment for lack of payment, even though I was on auto pay. Even though they never notified me of lack of payment or termination, they said they would reinstate me and start my auto pay again. I then had an issue with deers in Mar 2014. I called and fixed it but then was notified in May with a bill for $326 for lack of payment. Again never received any prior warnings and was supposed to be on auto pay. Called and was told that they would fix the issue and call me back in ten business days. Never received any contact until June 2014 when I was mailed a notice of lack of payment again for $246. The letter said I could pay by July and be fine or my account would be terminated backdated to March 2014. So I call and they say my account is already closed out at 20 June 2014 and that it was back dated to November 2014 for no payment since October 2014.

My son Mr. Kritarth ** has taken MetLife policy (policy no: **) amount Rs.25000 thru agent Mr. Bhupendra ** in May 2010. During form filling, agent was asked not to submit form along with cheque until confirmation from our end. Upon deduction of amount from Account we came to know that he has submitted form and cheque. Immediately I asked agent to cancel the policy. As per His instruction we have given cancellation request within a month time, but MetLife has rejected request. Till today I have not received payment.

I talked with the representative "Jennifer" 06/12/2014 around 11:50 A.M Central time, checking for the claim of our patient from 10/2013. Put me on hold for a long time because she can't explain why. She told me primary insurance is based on the parent's MONTH birthday, not the effective date nor year of the D.O.B. According to her, that is the policy. I told her I would like to speak with her manager, who can explain why claim hasn't been process if we submit by electronic, mail, and fax for a long time until now?

I've bought three life insurance policies at MetLife while I was residing in New York: One for myself, my wife and my mother. I paid thousand of dollars. I missed a couple of payments, MetLife cancel my policy and my mother's policy because of our age. That is absolutely unfair.

I have a life insurance policy; it was bought on me by my Dad. He died and ownership passed onto me. He died four years ago. Policy I figure is worth around $22,000. To put it simple, I have not been paid. It is just about impossible to get through to talk to anybody... I have not been past their call center yet??? People who are directly employed by MetLife will NOT talk to me, and every game in the world is played, no doubt so the company can keep my money along with other customers' payments to have higher daily balances in bank... using our money for investments. They are wearing me down, and I have no doubt this is a part of MetLife's technique NOT TO PAY up on policies. MetLife would NEVER be recommended by me.

Allowed MetLife to do Automatic debit payments monthly in lieu of hearing the benefits of doing so by a representative. Several years later, they had an issue with a debit due to insufficient funds, so they say. They never notified me by mail, email or phone. Received a letter stating I was past due and required to pay 2 months. After investigating, I sent the payment. A few days later, they sent me another letter requesting over $300 for Reinstatement and Registrations fees. This is absurd! I was suspended for not knowing they did not debit my account. There must be Laws against this type of abuse.

MetLife agree to insure me after they sent a nurse to take my blood (operation) and found that my health was extremely good. My daughter was the owner of my insurance policy. It took Metlife almost 3 months to get back with me to deny me "financial unsuitability". How much money do you need to get life insurance? They had already said my daughter earned above their requirement. Fraudsters, breach of contract-I'm seeking to sue.

I recently had a claim. My car caught on fire in broad daylight by a train station at 5pm. The police made a report concerning the situation and was eye witness to the events. After submitting claim with MetLife, they not only REVOKED the rental because it was under INVESTIGATION, they told me I had to be interviewed by their high price lawyer. Long story short, they denied the claim; said "because you may have lived somewhere else," yet they implied it's a high crime area; things like that has been happening a lot there basically and people trying to get rid of their cars.

Wanted to share my review of Metlife. The interesting thing about life insurance is that you don't have a lot to say about it until the subject passes and it is time to collect on the policy. Thankfully, that hasn't yet, but in the meantime, I can comment on the setup process and the monthly payment. Our policy was through AIG, but I figured it was time to start getting some competitive quotes. Metlife came in about 20% cheaper a month, with the same coverage, so I switched over to them. The process was some simple paperwork and an in-home visit to check the vitals. Once that was done, our policy was all set. We get the monthly bill, a statement, and that is about it. No problems so far, and hopefully if we do have to collect, that things will go just as smoothly.

Back in 1993 I purchased a 30-yr life insurance policy with a "Cash Value" investment attached that I could "Borrow" against (at 8% interest) and that the investment would grow and I expected to have a lot in there at the end of the 30 yrs. Well it's always what we DON'T know that hurts us. In 2007 a Primerica representative sat with me and my husband and showed us how cash value life insurance really worked! We were upset because he showed me in my black and white contract where I would LOSE ALL MY CASH VALUE by the 30th year because the Variable Universal kinds are set to implode if we don't dump more money in to feed the increasing cost of insurance (1 unit = $1,000).

I do not recommend using MetLife for medical insurance. Having had experiences with different insurance providers, I find that MetLife is still using an outdated system to handle insurance records. In particular, they are still using the insured person's SSN as ID in a time and age where identity theft is rampant. For every physician you visit, you need to enter your DOB and ID, which ensures that your SSN and DOB appear together on the paper and computer records at every physician's office you have ever visited, unnecessarily increasing the risks of identity theft for the insured parties. After talking to their customer service, I find that they have no plan to update their antiquated system. Maybe, for our own protection, it is just better not to use MetLife.

I was enrolled in the Dental Program Insurance and get in the program where they are suppose to take the premium monthly charge out of the payroll. They were unsuccessful to complete the transaction. I have a Puerto Rico address and was not receiving any letter. When I incurred the charges of Dental care for my daughter, they were not covering them and now my daughter is in a lock out period for 12 month where she is not cover for dental work. Now I'm having to pay all this services out of pocket. Hate MetLife and will never enroll my daughter in this service again. Do not recommend. Health is a priority and if I am willing to pay the premiums owed I shouldn't be denied Health care dental insurance. Do not recommend at all this Insurance Company.

I have had over $100,000 of MetLife term life insurance for about 40 years and this is the first time for a 24.8% unscheduled rate increase. I believe the rate increases were established and fixed years ago and would happen on odd and ever years. Example the year you turn 40, then 45, then 50, then 55, etc. I got a letter indicating an unscheduled increase of less than 5% this year with a letter to follow. I received an extra 24.8% withdrawal from my bank checking account for the last two months.

My husband has had a $250K Term Life Ins. Policy for several years. At the present time the monthly payment is $132.50/month and it goes up every year due to he is a smoker. We were contacted by a representative/agent of MetLife that we could lock in to a fixed price for the next 10 years of $168/month. If not, then in 10 years his payment would have increased to $400/month or more. So we decided to do it.

Our relative passed away on May 28th 2013. He was a federal government employee, working for the U.S. Government Land Management Office, Albuquerque, NM. USA. The relatives were contacted by MetLife, from Ithaca, NY about a insurance the above relative had purchased previously many years ago. Basically:

I have been paying a whole life insurance policy for over 20 years for 124.00 month. This policy was to be paid up after 10 years and was told by the agent that the policy will pay itself off with the dividends earned on my policy. I had borrowed on the policy and the loan was generating interest at variable amounts every year or so. My policy death benefit was for a hundred thousand, reduced at 75000.00 since they state that unpaid interest was adding and increasing the loan principal. On Sept 2013, I ask to change the date the premium was withdrawed from my bank to another date. I explained that I would not be able to pay on the date this one time and that if it could be changed to a later date. The agent who spoke to me said I could and would just stop the automatic withdraw so no insufficiency would happen and then she would reinstate the withdraw from the bank again at my request.

My uncle passed away two years ago. I am the trustee, executor. I am trying to finish up last of my duties. I have sent MetLife all the necessary paperwork that they need to issue a check for under $400. The agent working on my case is located in India and is not understanding what I need. She has sent two checks so far in the name of the estate, which there is no estate. I finally talked to a person in New York. He looked over the paperwork and said they had all the information that they needed. He didn't understand why she kept writing the check to the estate. He was very helpful. He sent a detailed email to the person in charge of my case.

We have to have MetLife due to bad decisions by someone in the military, now were all stuck with them. I've been fighting with them for an entire year to get my monthly bill fixed. I keep paying them and they keep taking my money, but it doesn't show up on the monthly statements. So I tell them for the millionth time to FIX IT! They send it over to review; they cancel me for not paying because I won't pay them anything if they’re not counting it. They cancel my plan, more back and forth. We supposedly get it all straightened out, the guy swears it's all fixed. He can see it in DEERS that it’s all fixed. I get the next 2 bills.... NOT FIXED! Still not showing credit for all the money I've paid them! I hate them. I hate them!!

My mother retired from a phone company in 1983. She had a $20,000 life insurance when she retired. The company changed hands 3 or 4 times and each time the company changed, they changed life insurance companies. Magically, when MetLife became the insurer, the benefit was cut in half (to $10,000) My mother changed her beneficiary designation in 2001 (after her mother and husband had both passed away) naming 2 of her 3 children as beneficiaries (her oldest child is developmentally disabled and receives Medicaid so a payout of life insurance could cancel his benefits and possibly leave him homeless). My mother died in May of 2013 and MetLife refused to honor her designation of beneficiary, so after fighting over this for nearly 4 months, I (as the personal representative named in my Mother's will) reluctantly submitted a claimant affidavit in September of 2013. They still have not sent us our money. Every time I call, I get a different rep with a different story... Today, I was told claim forms were sent on Dec. 24th - "Didn't you receive it? Well, let me verify your address and I'll send another". I need to know who I can contact to file a complaint about these people... They are obviously hoping if they torture us enough we will just go away and they won't have to pay what is due. Also, do they owe us interest starting from date of death?

When my brother Philip and I were young, our parents took out term life policies on both of us. Several months ago, my brother received a refund of the monies that were paid into his account and I was denied my refund. I contacted MetLife and their response was not satisfactory. The following is their response to my quarry: Thank you for writing to MetLife Online and for providing the additional information. This policy was issued on 2/1/1964 and was being continued under its non-forfeiture option. Although premiums on the policy were still due, they were discontinued as of 12/1/1985. At that time the policy's non-forfeiture option, Non-Forfeiture Continued Insurance (NFCI) went into effect.

My husband and his 2 siblings were recently contacted by MetLife to say that they are beneficiaries to a policy. The name of the policy holder was their uncle, who died in 1980. However, the group who held the policy was Ford Motor Company. Their uncle never worked there, but their father, who died 7 years earlier, did. We tried to get information regarding the policy so that we could untangle the mystery, but they would not provide any information until we submit a certified death certificate for their uncle. The law for that state (not sure about the entire country) is that only direct relatives (wife/husband/son/daughter) are able to obtain a certified death certificate. Therefore, the $25,000 policy + interest for years unpaid, goes unclaimed. Nice scam. I have my auto insurance with MetLife, and I am considering changing as a result.

My Mother (now passed 2009) had a life insurance annuity policy on my sister who passed away October 2013. My other sister and I are her only living relatives. They are refusing to pay because we were not her executor and she did not have a will, she lived out of state so we don't know all the financial details but she died of cancer.

I was parked in a parking lot and a MetLife insurance holder hit my vehicle and left the scene. I saw what happened and got their vehicle plate number before they departed. I talked to MetLife insurance claims and told them what had happened and that there was an accident report. I took my vehicle to their body shop where they took pictures of my damaged vehicle. A week later, the claims department sent me a letter through the mail stating that the damage to my vehicle and the MetLife insurance holder vehicle didn't match. I was there when the body shop took pictures of my vehicle and they didn't measure the damage, so how could they make a determination that it didn't match?!

A few months back, I switched to MetLife auto insurance to get a better insurance rate...and spoke to a representative to set up my new policy. It took me HOURS on the phone with them to do this. She said she would call me back later that day to verify my policy was active. Still no call by the next afternoon, so I call back. Spent almost an hour navigating their auto prompt system trying to get a real live person on the phone. FINALLY got someone and I finalized my account. A few hours later, I get an email from the original rep wanting to know why I finalized my policy with someone else? I was like, "Are you kidding me??? YOU never called me back to finalize my policy." She said, "oh," she had some personal business to take care of... and then proceeded to give me an un-smiley face :( because I had someone else finalize my policy and now she lost her commission. How is that MY fault?? So unprofessional.

Worst company ever... I paid 9 months in a row for a life insurance policy and then you guys fire my rep and give me somebody else I can't get a hold of... I called 3 different times to your company to get transferred and wait forever to be told my rep will get a hold of me... Never happened... so I canceled my account. Biggest scam I've ever been taken for. I have now canceled my account... smartest decision I made. Wish I could get my money back.

I had taken policy for authorized agent name Mr. Sarfaraz **, where I had been committed wrong that I need to pay only for 3 years. I have paid the premium regularly for 3 years. In 4th year when I asked for my full and final payment I was told that your locking period is for 5 year. If I withdraw I have to pay the surrender charges or if you withdraw after 5 year then surrender charges will be not charge to you. I request you please clarify if you terminated my policy forcefully then on what basis you have deducted "Surrender Charges" that too after 4 years? Request you to pay my surrender change back to avoid legal action against your company.

My insurance agent had set me up with a MetLife policy for Home & Auto. Everything was fine until 2012 when billing statements which were set up on auto pay started showing inconsistent drafts for monthly billing. I questioned the situation and was given a bogus response that MetLife had to make adjustments for my billing schedule. This policy was setup on a 10 payment plan that should have been simple - take the amount of the plan and divide by 10. After explaining the simple math to them inconsistencies continued ranging from $24 withdrawals to $169 withdrawals on an $85 plan monthly plan. I dropped the insurance and switched to Allstate, sent my broker a notice that MetLife will no longer provide coverage for me.

I received a deep cleaning or scaling and root planning in March 2013 and my claim was denied for insufficient pocket depth. When I called MetLife they said the service was not needed because the pocket depths are not above 6 millimeters. However, my perio graphic chart shows more than 4 pocket depths above 6 millimeters. When asked about the chart, MetLife said they did not have a chart that show these depths and I should fax it to them, which I did July 16, 2012. Thirty days later the claim is still denied but now the reason is no apparent loss of attachment (bone loss).

My car had been insured through Metropolitan for 10+ years. During those years I added my teenagers to my policy until they were able to purchase their own cars, at which time I would exclude them from my policy. Several years after removing my daughter, who had moved 35 miles away to a new apartment, so she could walk to work. At renewal time, I got a new declaration page & noticed that my step rating was no longer a 9, that's when I saw that my daughter's name was listed again. After calling Met, they informed me that she had canceled her own insurance with them so they decided to add her back onto mine. I told them that she was an adult, lived 35 miles away, and that she had taken her car off the road to save money & was walking to work & was carpooling with her roommate on weekends.

I have been a policy owner of MetLife Auto Insurance for eight years. I used to pay $100 per month for my auto insurance and because I moved, my monthly insurance rate jumped to $170/month. The area I moved to is not high in crime but according to a MetLife representative, the area ranks high in car accidents and I guess this impacts my monthly rate, which is complete nonsense. MetLife never sent me a notice saying they were increasing my monthly rate and I was a fool for never really looking at my bank statements online. $170/month for a 34 year only single female who had one ticket and one accident in her whole entire life? UNREAL!

Got sick. Went on short term dis. Waited weeks and weeks to get paid, sometimes 2 months. Always some paper screw up. I didn't send this or that. Call, ask for her supervisor and wow, there's the papers. Got sent to long term dis., same crap. Doctors' paperwork never right, never on time, not complete. After 13 months of getting jerked around, I begged my doctor to let me go back to work. I was broke couldn't pay my bills waiting for MetLife's checks to show. He said okay but any problems with my heart or passing out for no reason like I have been doing, I'm back out.

You people SUCK. I've paid my disability insurance religiously for years. Now that I have a claim (that I filed Feb 2012 18 months ago) I've had forensic accountants go through my business & personal finances. I've had a Independent Medical Exam IME. I've had 2 Dr's. state that I'm disabled. They paid me for a few weeks after I was in the hospital for pulmonary embolisms (blood clots in lungs) & DVT. I just keep getting put off by my claim examiner. You must pay his bonus by how long the claim gets denied. If anyone has disability insurance with Met, dump it and get another. This will probably get deleted but I don't care. They have created a monster.

MetLife has gotten very sloppy since they have become a publicly traded company in 2001. They use to care more about the customer and their employees. Now it seems to just be about how to cut costs and have their stock price increase. It's all about the shareholder, not the policyholder. There is no accountability when you call customer service and if you don't have a current relationship from a captive agent at the firm it is very likely that you will not get what you need from them. Their process to do business is VERY paper intense and no one seems to really care if your policy lapses. Even if you get the form, you probably won't be able to fill it out correctly and instead of someone at MetLife helping you they just reject it and send you another form. Very frustrating indeed.

Well, my father passed away in March of this year and he had a whole life policy on me. I called MetLife three days after we buried him and they told me that I would need to fill out some paperwork that they would send me, which took over a month to receive. After filling the paperwork out and sending it back, I didn't hear from them for another month. I called them to find out what was taking so long and I was told that it would take five business days to process. Three weeks later, I received another packet of papers in the mail and a letter stating that they needed more information. After filling out this set of papers, I faxed the packet and a copy of my dad's death certificate to them and also mailed them the paperwork.

I took out a Funeral policy. They phoned me and I decided that I will take this funeral Policy because R186 per month for my husband and me, and I can add 35 people to my cover, and with a pay out of R400 000, it's great, but after I paid 2 months premiums, I still haven't received my funeral cover documentation, so I phoned the number they gave me, 0860 1212 229. I cannot seem to find these people and the number is wrong. It goes through to an FNB line which doesn't get answered; a recording just says they are unavailable.

I had been a customer of MetLife for over 30 years. I retired in 2004 and began paying premiums via ACH. After approx. 2 years, I changed bank accounts that resulted in premiums not being deducted correctly. I mailed checks to MetLife to cover the cost of my insurance and my wife's. The premiums were all applied to my wife's and my policy was cancelled while her premiums were paid in advance. I tried and tried to correct this error to no avail. This resulted in my having to take a physical and said policy would be reissued at a much higher premium. Premium for life insurance at 25 vs. 55 is quite a jump. I was unable to afford this new policy.

I keep getting notices about cancellation of my policy, which I have had for over 30 years. When I called the service center, however, your assistants informed me that the present policy premium, which you draft monthly, is sufficient until December 2013. This is becoming very annoying. Doesn't the right hand know what the left hand is doing? I want this matter settled in writing. Please confirm the sufficiency of the $100.00 per month premium until December 2013. Today, 04/04/13, I was speaking with Deany and was cut off. This isn't the first cutoff. Your system is not efficient.

I am one of the beneficiaries of my sister in her life insurance with MetLife. My sister passed away last November 15, 2012. Her two children and I were her beneficiaries and when she died, her husband knew about this. I was waiting for his advice to let me sign for the claim. I was surprised after a month when he told me that they had claimed the insurance already and mentioned that it was all fixed by his attorney. How could they falsify my signature or my sister's signature (the insured)? Is MetLife that lenient? As far as I am concerned, a life insurance policy is a contract wherein the insurance company should only pay the proceeds to the stated beneficiaries. I live here in the Philippines and am willing to go to the US if ever I was contacted by my brother-in-law, but he claimed that his lawyer fixed everything but not a cent was given to me.

I have my life insurance policy with MetLife for many years. I have paid all my premiums in full every year on time. After I sent the premium, I received another statement indicating a $50.87 balance due with no explanation. I called MetLife customer service and it took me a long time to get a live person on the phone. When I gave the customer service representative the policy number from my statement, she cannot even pull up my account in the computer and insisted that I have to provide the social security number. When the representative got my account up from the system and found that I don't owe MetLife any premiums, she told me to disregard the statement. Below are the list rated F from me to MetLife insurance company:

Wow, I have been a customer for 20+ years. I left my employer around 9/2011. By October, I realized I had problems because of the auto-pay option being removed when I changed jobs. I called in. I cannot remember the issue then but I finally got the problem resolved around 11/11. I called in a few months later and asked about my payment and bill because I had not gotten one. The representative looked up my policy. She said that I was fine and did not have to pay until March. This is when it gets foggy. I paid my bill in March or April. I was in the hospital three times in two months. But I paid anything and everything that came my way. So last Friday, after buying a new car and receiving a new policy, I called Met Life.

My son passed away on Feb.7, 2012. We had purchased a policy from MetLife in good faith. They have refused to pay any benefits. My wife and I both have polices through MetLlife and my faith in MetLife to pay off if one or the other of us pass away is very low. I would recommend to anyone not to purchase a policy from them.

I called on 5/23/12 around 3:10pm and got your service rep, Jose, on the line. I told him that the IRS had placed a levy on my MetLife account. He didn't even understand the word levy. I asked to be transferred to a supervisor and Jose said that he needed a reason to transfer me over. I asked for their legal dept. Surely, someone in there knows what a levy is. Jose's response is they don't pick up phones. After a heated discussion, which was pointless, of more than 30 minutes, Jose said that a supervisor would call me tomorrow. If this **, ** up my account, I will file a lawsuit. Aren't you as MetLife supposed to have representatives that are willing to help you and not hinder you? I will also contact BBB, Consumer Affairs, the NYS insurance and a lawyer. I've been paying this contract out since 1996 and I actually need to speak to someone who understands English.

MetLife did not pay me as the beneficiary of my deceased husband. Andrew ** is what the policy designates as for security purposes. It's a $1 million accidental group life insurance. He was a manager on the group policy that was with Aetna Insurance. And the company Harvest States (now CMC--Central Montana Coop. that's merged with Cenex) changed carriers to MetLife, which has not helped me and referred me to Unclaimed Properties, which doesn't seem to have it either. Thank you very much for your time and assistance.

The situation: My mom died in 2008, and we didn't find out until 2012 that she had a life insurance policy with MetLife and some stock with them as well. Thanks to the State of California for informing us about our "lost property." It's funny, but all the other companies seemed to be able to find us just fine, as well as the State of California tax people, Medical, even the sewer company. All found us, because we owed them money. But MetLife owed us money and couldn't find us.

On 4/3/12, I called and requested funds from my annuity and they said it should take one week, On 4/10/12, still no check. I was waiting a little longer, I thought because of Easter. So on 4/11/12, I called and nobody knows anything about why I do not have my money. However, Besty said she would bring this to her supervisor and get it Next Day Air by FedEx. I called on 4/12/12 to get the tracking number and the money was put in the mail according to Nathan **, but he said he will put a stop pay on the check and have the money wired to my account. Then on 4/13/12, I called and asked for Nathan and he was not in, but another person could help me. I said, “No, I want to talk to Nathan.”

MetLife SSDI death claims unit at 500 Schoolhouse Road, Johnstown PA15904 sent me a letter stating I am the beneficiary of my ex-husband's life insurance policy. They made me fill out the forms. I sent in a copy of the certified death certificate. They were fine with it until they heard from me that we were divorced. I sent in a certified divorce. Now they're telling me after reviewing my divorce, our three children and myself cannot receive anything. I'm the irrevocable beneficiary. Why are they doing this?

Cancellation of life insurances - I am paying premium for 13 years and the insurances have forced me to get my doctor fill up a disability form 3 times a year for the last 7 years. Now, I got behind two payments and they sent me a letter to go ahead and call and make a payment for reinstatement. I did and then they told me to fill a form and fax it. I did. Then, two months later, they notified me that they have declined to continue my coverage due to my weight and size. What do you think about MetLife doing this?

I had life insurance through work for over 10 years. When they closed, I took it all and started paying it every month for over five years. Then one day, I got a bill for a double payment. I called MetLife to ask, "Did you receive my payment?" and the lady said no. She then told me that they canceled the policy. She said they don't like these policies for some reason. Maybe you know why. I asked her why didn't they notify me that they didn't get my payment. "We don't have to. It states it in your policy." I never got a policy, just a letter of coverage, the amount with my information and it stated that I'm covered.

I had a small credit balance with met life and they wrote it off. I finally questioned them and insisted they reinstate it and pay me. They did 11 months later and I sent them a bill for late fee of $115. They refused to pay it now 14 months later. After much correspondence, their manager canceled my ltc policy because I had blown the whistle on this questionable practice. Our state insurance dept said they couldn't do that and it got reinstated.

I have been sick (on-going) for the past couple of years and have submitted 2 claims that has been a hassle the entire time with the company. My first claim was due to surgery and I had to submit all this paperwork while almost dying, which caused several issues with my paycheck. The second claim was the same thing: I was in a bad situation health-wise and no matter what my claim gets denied. I am not faking an illness and found out I have 2 masses on my kidneys, so I do not need this nonsense with a company that knows my medical history denying my claims. I have worked too hard to get to where I am for the denial to cause me to lose my job.

I called MetLife to file a death insurance claim. After 3 calls, and no claim form, I demanded a form be emailed to me. Once they received the completed form, they announced it takes 10 business days to process a claim under $10,000. MetLife has not yet mailed me a claim form.

MetLife is holding my father’s annuity hostage while my mother’s lights gets turned off and she goes without needed medication. I wish I could rate zero stars because my mother Oliver ** has received nothing but grief in her dealings with MetLife over my father’s annuity. She has been processing the name change on my father’s annuity because he passed away last year since November 2011. She cashed the last check in November and the next day the check cashing place resent the check and she had to give the money back.

MetLife sent me a letter dated December 13, 2011 stating that my monthly premium for my life insurance is going from $252 a month to $555 a month and are demanding I send $1171 by 2/12/2012. I am retired and caring for my wife who has late stage Alzheimer's. I am on a fixed income and will potentially have to give up my life insurance due to them more than doubling the premium.

On March 3, 2009, my mother was killed in a house explosion. I have filled out all the paperwork that was required of me and filed it with MetLife in Muskogee, OK. Muskogee MetLife agent Mike (last name unknown), informed me that I needed to provide proof that the house and property belonged to my mom. I provided the information and then I was informed that I had to show that the former owners no longer owned the property and that my mother was the legitimate owner. I provided a certified and notarized letter from Joe and Barbara ** verifying this information.

I am working as an agent with MetLife Insurance Company. My agency code is ** and my license number is **. I deposited fees of Rs.1,000 on the 30th of July but my license has not been renewed until now. What kind of service are you providing? Kindly renew my license as soon as possible.

I have been trying to cancel my MetLife Insurance account for years now. Every time I called in, a representative would tell me that I was not in the system. I was told to fax in some information; someone would research this and get back to me. That was never done. Today, Tuesday, April 27, 2011, I asked for the number to the corporate office. It wasn't until then that all of my information was miraculously discovered. The rep who I spoke with, though kind, said that she could only backdate my account until the 31st of March, although I have been trying to cancel for years. I feel that this is unacceptable.

MetLife canceled the fire insurance coverage on my deceased father's house in Columbus, Ohio with no advance notice of any kind. My father was the named insured on the subject policy. His house was the property covered by the policy. His automobile insurance was provided by the same company under the same policy. In December 2009, the policy was renewed from February 3, 2010 to February 3, 2011. My father died on December 20, 2010. The house has been vacant ever since. Because of the change in status of the house, I wrote a letter to MetLife on January 15, 2011. In that letter, I requested that the automobile insurance policy be canceled, effective immediately. It continued: "Homeowners Policy - The house is now owned by my father's estate and is listed for sale with a realtor. The insurance coverages related to the house should remain in effect without interruption. The rating and premium probably need to be recalculated, since the house is not occupied and the discount related to the automobile insurance is no longer applicable. If there is any problem complying with these instructions, please contact me.”

I asked for a form to be sent to me so I could have my premium and loan payment taken out of my checking account automatically. The first time I never got the form. The next time I called, they sent me the wrong papers. I went online to see if I could print the form and cannot find it. I cannot get a person on the phone from the United States. If I do not get this resolved, I am going to call my state representative.

A few years ago I purchased a life insurance policy through Met Life. I already had a policy, which was paid up in 20 years. When I purchased this new policy, when I heard "20 years", I thought it was the same. Earlier this year I had some questions in reference to my beneficiaries. I tried calling the rep that sold me the policy, but he no longer worked there. When I called Met Life direct to discuss my policy and find out who my new agent was, they informed me that it wasn't even a Met Life policy. It was a subsidiary company, but written on Met Life paper.

Metlife took over my father's policy at the first of the year after having this policy for 25 years. We never received a letter stating they were taking over until we got a letter saying that the policy had been canceled. We have been trying to get it reinstated and they said it was reinstated back in March but never received a letter or a phone call saying it had been reinstated. We did recieve a bill in july for a payment on the 21st of july. We paid a payment but didn't know the policy had been canceled again back at the end of March. They cashed the check we sent in and still won't reinstate the policy as of today.

I had bought a Policy of MetLife Insurace Co. India of Rs.20,000 last year Jan. 2009. They had told me that the policy documents will reach on your mailing address (which is my parent's home) with in 15 days. I am now living with my in laws in Ghaziabad, UP. I didn't get them yet. I had sent a mail to MetLife for this in Jan 2010. They said that we are sending you again the papers on Jan 29, 2010. When I called again them to ask about my PD (policy docs), they answered there was nobody available at your home when the PD reached there. There is always a person available at my parents home even postman know them personally, then how this happen. They are now telling to call me when they will get my PD back.

My wife and I opened life insurance policies (250k each) in 2005 with Metlife, as a variable life fund. Around late 2008, I started receiving notices that I needed to pay in greater premiums on my policy in order to keep it fully in-force. It took me nearly 2 weeks to contact someone (as the agent who sold us the policies had moved on), only to be told that 'these changes are due to the market'. We were never informed about the increase in premiums being market based. Our understanding was that the dividends paying back to the account would change. We decided it was a lesson learned, and moved forward.

They cheated my parents out of $25,000 for illegal 'churning'. The office was or is based in Florida. It was just awful how they talked my mother into calling up and made her move her money to other accounts, then they would have to pay the tax on the money that was moved. My father died before we settled it and mom received nothing for all her pain and suffering because of it. I just want everyone to know they are thieves and prey on older people! The case has been settled so no need for any attorney to contact me but thank you. It was very difficult to find someone to help us.

After 19 years and paying over $23,000.00 in premiums, I was shocked to receive a notice from MetLife advising me unless I made an immediate payment of $711.44 by 9/5/09, my policy would lapse. I sent the money thinking that would be the end of it. Next thing I received, another notice telling me I must pay an additional $873.41 by 12/6/09 to keep the policy from lapsing and in addition, I must revise my premium amount to keep my policy in force. I contacted a local MetLife representative and he went to a PC and brought up a policy Illustration, which showed that after all these years, paying all those premiums, my policy was now worth $3.64.

I purchased Universal Life policies through our employer in 1997. The big thing was that the insurance would be available to us regardless of employment with a predetermined payment schedule that increased modestly with passing time. In February of 2009, I was part of a reduction in force at my company. I was very concerned about keeping my life insurance current and contacted MetLife right away. They told me they couldn't see anything about that policy, but not to worry, I would receive a bill in the mail once the direct deposits stopped. I was contacted by a local MetLife rep who wanted to convert the employee life the company also carried on me. I explained that I wasn't interested in converting that policy, but I needed to maintain my larger universal life policy. He said he had never had anyone in his career have that policy but would look into it. Again, we were told just to wait for the bill to come. This exchange occurred two more times.

I had a life insurance policy with MetLife in the amount of $200,000. I had been paying $86 per month for about 18 years. In all that time, no one from MetLife ever attempted to contact me. Then, about a year ago, someone called. They basically told me my policy was cancelled. To reinstate the policy, it would now cost me $250 per month. All my dividends from the policy went back into paid up additions and cash-value. I asked what had happened to the cash value and was told it was used to make up the difference of what I was paying monthly and the actual cost of my insurance. I asked why I wasn't contacted about this first. They had no real answer. I feel I should have been given the option. It should have been my decision as to whether to continue the insurance policy or cash it in for another policy.

On or around 09/08, I requested a withdrawal from my paid up interest on my life insurance policy. I recently received a notice from Metlife informing me that I owed $265.00 for annual premiums on my "loan". When I called Metlife to query this statement, I was not compassionately informed that my withdrawal was processed as a loan and basically, I had to wait until the research department contacts me at a later date to inform me of their findings. I find this to be irritating and more importantly, poor professional conduct. Metlife has a reputation as one of the largest insurance companies. To make such a major error on such a small account frightens me. Metlife has handled my insurance since 1988 and I'm really disappointed that I was handled with such low regard when I called to inquire on an error in which Metlife is responsible for.

Since 2006, I had a Group Optional Life with MetLife. I received a letter along with my May 2009 statement canceling my life insurance. My balance per this statement was $4.22. MetLife increased my rates without formally notifying me of this action. MetLife terminated my policy. My Group Optional Life was cancelled; the amount was $100,000.

My husband has worked for Southern Company for almost 30 years. He was married and lived in Georgia for about 18 of those years. He met me in Mississippi after being transferred and divorced but had not gone back to Atlanta to get any belongings. We were together for a couple of years, and he was paying premiums for life insurance all those years to MetLife. I didn't know anything until one day he was hurt on the job and had to take early retirement because of his back.

In March of 06 and June of 06 my husband (now divorced) contacted the agent at Met Life to release funds from my life insurance policy. The agent took it upon himself to fax the withdrawal forms to my husband place of work. (I was never contacted and this was done without my concent or knowledge) My husband signed my name on these release forms and submitted them. Met Life sent checks to my address and in my name, my husband signed these checks and having to deposit them (could not just cash them) in our joint checking account. The total of these 2 checks was $7,500.00.