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MetLife Life Reviews

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About MetLife Life

MetLife provides home, auto and health insurance to clients in the United States.

Visit www.metlife.com

MetLife Life Reviews

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    How do I know I can trust these reviews about MetLife?
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    Page 5 Reviews 380 - 530
    Price

    Reviewed Jan. 2, 2016

    This company I have been with for three years and I have not had any problems. The monthly price is good in it has good benefits. I have 50,000 that it pay to my family in case of my death. The rates go up when I reach a certain age. Help to pay off debt that is left behind.

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    Customer ServiceStaff

    Reviewed Jan. 1, 2016

    I don't know what to really. I got this policy years ago, I remember the rep being so helpful and helping me find the best policy I could afford with the benefits I needed. Took the time to answer every question I had. Was very patient with me while asking questions. I would tell anyone and everyone I know to get to them for insurance because of their kindness and patience in explaining everything to you.

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    Customer ServiceCoverage

    Reviewed Dec. 31, 2015

    Good coverage, had no issues with them so far. They take care of you and don't let you pay out of pocket for most medications. Haven't been happier with any other insurance company. Always delightful to talk with customer service on the phone and they always seem to be able to help me.

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    Staff

    Reviewed Dec. 30, 2015

    It was a nice. I could not ask for anything in a insurance company and the people were more than nice - they would come to me and handle any sort of problems that I may have and that goes beyond what a regular agent would do. It makes me feel like I am family.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2015

    I have not had a lot of interaction with my Life Insurance Company, because it is purchased through my employer. The times that I have had interaction with them have all been positive. They have always been very nice and have answered all the questions I had about my policies. There is never been any rate increases for the policies that I have and there are options to purchase additional insurance anytime I would like. The agents are very thoughtful and knowledgeable about all of their products and are always willing to answer my questions.

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    Reviewed Dec. 29, 2015

    It saves us on car insurance more than the former insurance company. More than one policy like car and home (bundles) offers lower prices. There is also rental car coverage which means that if for some reason you have to resort to a rental car the insurance includes rental income refund covering repair time if the car is in an accident. There is also a lease/loan gap coverage. Besides the current value of your car after totaling it, the company covers the difference between the amount owed on the lease/loan and the vehicle's value at the particular point in time. Nice one to check out.

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    Reviewed Dec. 28, 2015

    I haven't died yet, so I can't speak for the quality of benefit disbursement, only sign-up. This was purchased through work. I upped the amount provided free, which required a doctor's note. I wasn't thrilled about that. When I sent them the paperwork, it was a long wait for acknowledgement, including them re-asking for the papers I sent. Everything else has gone smooth.

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    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 25, 2015

    MetLife provides me with excellent life insurance at a fair price for the amount of coverage I wanted. From the time I inquired about getting a policy to the present their agents have been very helpful and kind. When I have a question they are very knowledgeable and I never have to wait for a reply no matter if I call or email. Because I've had such a wonderful experience I've encouraged family and friend to get their policies through them and I've been told that they are happy they did.

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    CoveragePrice

    Reviewed Dec. 25, 2015

    I have not encountered or heard of any issues with this product. The price is affordable and the coverage options meet my current and future needs. I am able to have my premium deducted straight from my paycheck. I am able to increase or add coverage in the event of a life event. I also have an investment option.

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    Reviewed Dec. 25, 2015

    I'm ok with this company for my life insurance. I have been researching other companies to see their benefits. I have had this life insurance for many years now and I do think that I can find a company that is cheaper.

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    Reviewed Dec. 24, 2015

    I'm new to the company. But, from what I've gathered. It was the best deal going on a new policy for a person my age. I look forward to working with company on other policies.

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    PriceStaff

    Reviewed Dec. 24, 2015

    I have never had a problem with MetLife. Their representatives are professional, courteous and informative. They are very affordable. I feel very safe knowing that I have life insurance with MetLife so I will not be a burden to my family.

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    Reviewed Dec. 24, 2015

    Good costs and reliable representatives. Have never had to contact anyone to resolve a problem. Receive premium notices and renewal forms in a timely manner. I would recommend them to anyone of any age looking for a life insurance policy. I have not found that I need a local agent to conduct any business with them so you don't need a physical person to contact.

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    Customer Service

    Reviewed Dec. 23, 2015

    It's a great company. They have good customer service. They don't have a long waiting time on the phone. There is a lot of people who have this insurance.

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    Price

    Reviewed Dec. 23, 2015

    It's ok. The rate keeps going up. I got it about eight years ago. It was very very cheap then. I am now looking for something better. Right now I pay $31 dollars a month.

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    Reviewed Dec. 22, 2015

    MetLife accepted me as a client after a physical at a reasonable rate, due to my having a chronic disease. Many companies will not even consider insuring me, so I value what MetLife is doing for my dependents.

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    Reviewed Dec. 22, 2015

    I have MetLife through my employer. I have now had it for over twenty-one years and it's there in case I need it and hopefully don't. It is a good safety net in case something happens to me and I know my family will be taken care of short term. I have seen other co-workers pass and their families were able to collect the money without any issues or hassles and continue on with their lives.

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    Reviewed Dec. 21, 2015

    I like the company and they do a good job of protecting me and my family. MetLife has good rates and term life insurance which is good for me and my family.

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    CoveragePrice

    Reviewed Dec. 21, 2015

    It's comparable to other insurance I have seen offered. I chose this one because of the coverage and competitive price of premium. Haven't had a chance to make the claim to see if they are what they are promised but so far I have not seen anything really bad about the insurance yet.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2015

    I'm happy with my policy however I wish the advisors were more helpful when choosing a policy. I had questions that I couldn't get an answer to but eventually got it.

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    Reviewed Dec. 20, 2015

    Have life insurance. Enough said? Do not expect to get any money back while alive, but at least one or the other of my husband or I will be "taken care of." We hear from our life insurance company about once a year -- which is fine with us.

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    Reviewed Dec. 20, 2015

    I have no problems with the life insurance company. We just pay the bill every 3 months. We really don’t have any interaction with them besides that.

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    Customer ServicePriceStaff

    Reviewed Dec. 19, 2015

    My life insurance company has always answered any questions I have had as well as always allowed me to contact them regarding any information I need or want clarification about. The customer service is outstanding and the representatives are kind and caring and very knowledgeable about the product they are offering. I wouldn't choose another company even if the prices were beatable.

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    PriceStaff

    Reviewed Dec. 18, 2015

    I just recently replaced my life insurance policy to MetLife. I called them to get some info on their rates, etc and spoke with a rep. who was very knowledgeable and very friendly. They answered all of my questions completely. I haven't received my policy yet but look forward to getting it. They beat the prices of other companies and were more informative than the other reps I spoke with.

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    Price

    Reviewed Dec. 18, 2015

    The price is high and the customer support is really slow. I'm put on hold for more than 20 mins but once I do talk to someone and they send me to the right department they are pretty good solving the issues or questions I may have.

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    Coverage

    Reviewed Dec. 18, 2015

    I am happy with the insurance company. It was easy to sign up and get coverage. I believe with the help of the company I have got enough coverage to cover any dealth cost for my family.

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    Customer Service

    Reviewed Dec. 17, 2015

    Great customer service. The rates are higher than competitors though. I would recommend for someone looking for a long term product. Easy to deal with. A well-known reputable company with your interest in mind.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 17, 2015

    I have MetLife through an employer, so I did not go out and do the research beforehand. However, since being with MetLife and from working with them and their customer service regarding their products; they are extremely knowledgeable and helpful. Life insurance can be confusing so that is a huge plus for me. I am happy with MetLife as my Life Insurance provider.

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    Coverage

    Reviewed Dec. 16, 2015

    I am very happy with the insurance coverage that I have and the company that provides me with the policy for coverage. It makes me feel very secure too that my family will not have to request for donations to help with burial expenses for me and my wife. Also it will help provide assistance to my children and grandchildren. They will be able to not have the burden of trying to afford funeral cost and expenses of trying to pay off bills that might be left.

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    Punctuality & Speed

    Reviewed Dec. 16, 2015

    I have not had any substantial dealings with this company as of yet but I am happy with the premiums. When I need some information, they deliver it in a timely manner.

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    Staff

    Reviewed Dec. 15, 2015

    I got life insurance from MetLife through work. It has a low premium every paycheck and I have the ability to take out the cash value. I don't get a tax deduction for the premium payment, but if I take the cash out it is tax free. MetLife gives several life insurance options so it should not be difficult to find a plan that works for anyone. The security that life insurance gives to your family and close relatives cannot be quantified. Working with a MetLife agent was the best thing I could do to protect my family.

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    Staff

    Reviewed Dec. 15, 2015

    They are honest, helpful and I had no problems so far. Ever since I called to obtain the quote, from actually getting the policy, my agent was there for me, answering all the questions and explaining everything I needed to know.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 15, 2015

    They are helpful when I have questions. They made the process of choosing the right kind of insurance I needed very easy. They have great customer service.

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    Staff

    Reviewed Dec. 15, 2015

    Obviously, I know one in my family has had the occasion to collect on my policy but my late husband used the same company. When he passed away, I found them to be kind and very easy to deal with. I would definitely give them my recommendation.

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    Reviewed Dec. 15, 2015

    I signed up for life insurance through my previous employer under the retirement insurance that they offered. I have never had any contact or correspondence from them. Therefore, there is not much information that I can give you on the subject.

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    Staff

    Reviewed Dec. 14, 2015

    I have had just a little contact with this company. Met with a representative who was professional and I would do business with this company in the future.

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    Staff

    Reviewed Dec. 14, 2015

    I have enjoyed having Metlife, when I contact them with an issue it is resolved in a very timely manner. Their associates continue to contact you to see if all matters were handled, if there is anything else that they can do. They just don't make sure you get to the appropriate person, they will give you the number plus transfer you. I would recommend them to anyone to use especially if they can use the payroll option thru their employer.

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    CoverageStaff

    Reviewed Dec. 14, 2015

    I'm very happy with MetLife. The premiums are low, the coverage is excellent. They are one of the leaders in the insurance industry so I feel confident that if anything were to happen that my family would be well taken care of.

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    Coverage

    Reviewed Dec. 14, 2015

    Obtained insurance through work. No complaints; fair pricing; have had insurance for long time; like payment plan of equal bi-weekly payments. Administered without requirement for periodic medical "inspections".

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    CoveragePrice

    Reviewed Dec. 13, 2015

    Satisfied with them, just wish I could afford whole not term. It shouldn't cost so much for whole life insurance. The other thing is it is very expensive to get insurance for the older you get! I don't think having a cap is fair. Just my two cents!

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    Staff

    Reviewed Dec. 13, 2015

    Used MetLife. They were very good for a while then something happen with the agent. I guess he was not turning in all the money myself and other people were turning in so they had a class action lawsuit. This happen to me in the late 1990's. I was a police officer in the city at that time. We have our own life insurance so I put my money into that along with IRA, Def Comp. I'm off the force now working under the table, retirement.

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    Price

    Reviewed Dec. 13, 2015

    Hard to say what you are looking for, I pay a premium each month. When the time comes family will cash in, cost is low enough for me to afford on a fixed income. My bank was the people that suggested and obtained the policy, I just continued it.

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    Customer Service

    Reviewed Dec. 13, 2015

    I like the customer service of this company because they care. They are good at getting the information I need in a short amount of time and they keep me informed when things change with my policy.

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    Reviewed Dec. 12, 2015

    I really have no experience as yet. My payments are deducted from my paycheck. It is a term life policy that I got through my place of employment. I really do not even know the exact level of life insurance amount that I have, but during my retirement classes coming up in November 2015 I will learn more about them.

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    Reviewed Dec. 12, 2015

    I have never had any problems with this company. I got it at the age of 25 and my payment has stayed the same, it is a good amount 100000 policy and I also have recommend to others to go with this company. I trust them completely. I can make changes at any time with no problems. I use the company website which is very helpful with everything.

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    Coverage

    Reviewed Dec. 12, 2015

    Good insurance and good rate. I would recommend it to anyone who's looking to protect their family for the protection it offers plus it gives me a peace of mind for the sake of my children.

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    Reviewed Dec. 11, 2015

    It's fair enough, although I am considering switching after the next year. We'll see what the next year brings me. I'm thinking if I can cover any costs before my death out of pocket, there's really no need to have insurance.

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    Coverage

    Reviewed Dec. 11, 2015

    I am happy with this insurance. The premiums are low enough that I can afford it. I'm sure it will come in handy in the future. I would highly recommend it to anyone who needs insurance.

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    Reviewed Dec. 11, 2015

    They are good to go. I would say that I would join them again if given the chance. I like MetLife and they do exactly what I have ever asked of them. If I could describe them in one word it would definitely be good.

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    Reviewed Dec. 11, 2015

    I have no experience with my life insurance company. I have never needed to use them. I would be dead if the benefits were going to be paid out so I will never know how they perform.

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    Coverage

    Reviewed Dec. 10, 2015

    I had to have a vet general history and am contacted every year to make sure I have enough coverage and if I want more. Sometimes I up the amount but most years I just stay at the same coverage.

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    Coverage

    Reviewed Dec. 10, 2015

    MetLife - providers of insurance among global. MetLife offers several life insurance policies: Term Life, Whole Life. Whole life is the best, it coverage for your family. Also, their agent will products' information and services for you.

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    Reviewed Dec. 10, 2015

    I have never had to use my life insurance obviously. But I feel good knowing that if something happens my costs will be taken care of and my family won't be going poor over funeral and final arrangement costs.

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    Punctuality & Speed

    Reviewed Dec. 9, 2015

    All my married life our family has used MetLife and before that my family used MetLife and we have never had a problem with them. They processed our claims quickly and efficiently and their fees are comparable to other insurance companies.

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    PriceOnline & App

    Reviewed Dec. 9, 2015

    I have no issues, I have never had to contact them or obviously use this. The cost is what I was told and has not increased. I am getting what I paid for. I would recommend this company to anyone who asked. They are a professional company and I can check information on the internet if need be. Their website is easy to use and if I had issues I could always call.

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    Coverage

    Reviewed Dec. 8, 2015

    I am satisfied with my life insurance company because of the convenience. I set the amount each year when I set my benefits at work and then I never have to worry about it, I trust it will be there for my family if they ever need it. I like having an insurance company that is easy for me to set up and reliable enough that I know that things will be taken care of if anything were to ever happen to me. I really like that. I can't say that I am more than satisfied because I personally will never need to use my life insurance. Hopefully my family won't need to use it in the near future either. I trust my company and the insurance providers they have us use so because of this I feel confident that if the worst was to happen and my family needed to use my life insurance, the money would be there for them.

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    CoverageStaff

    Reviewed Dec. 8, 2015

    I have dealt with MetLife for many years. One policy I have is one that my mom took out on me when I was very young. It taught me how important it is to have insurance. She took policies out on me, my younger brother and older sister when we were small. It was term insurance and paid for by the time we were teenagers. I was 16 and my older sister was 18. She had gotten married, and had been married nine days when she passed away. She and her husband had an appointment with the MetLife insurance company to take out policies for the day after she died. My mother used the policy she had to bury her. After my dad died, a year ago last May, Mom turned the policies she had taken out on us over to me and my brother. We have always used MetLife. They are trustworthy and are there to help.

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    Staff

    Reviewed Dec. 7, 2015

    They are good. They take care of you. And it's good to have someone take care of you, looking out for you. Everybody needs a safety net. MetLife is mine, has been there for 5 years, and probably for the next 50 to come.

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    Customer ServiceOnline & AppStaff

    Reviewed Dec. 7, 2015

    My family and I have been members of MetLife for over 25 years now and I would highly recommend them. They are very helpful and always available to answer any questions. The website is easy to navigate and has the tools to make your experience more efficient. They are priced a bit higher than others but quality is more important to us.

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    Staff

    Reviewed Dec. 7, 2015

    I likes that they are a big name company. Everyone knows them and they have some good rates and they are family oriented. They make me feel like they value my business and they are tried and true with me.

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    Price

    Reviewed Dec. 6, 2015

    It's better cost. It has a lot of things and it had a lot of potential than other maybe most than other. It's great and it's easier to use and it might be great to use for a good company that has a lot of things. It offer a lot of things.

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    Reviewed Dec. 6, 2015

    My experience with MetLife has been great, no problems at all. I have a $135,000 policy and pay $37.00 mo. When I went to get the policy all I had to do was go take a blood test and give medical history report and that was it.

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    Reviewed Dec. 5, 2015

    I haven't used the life insurance so there isn't much to say. My husband bought the policy for me through the company where he works. It is an $80,000 policy.

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    Reviewed Dec. 5, 2015

    MetLife has the option of auto pay, so it gets deducted automatically off the paycheck. We have not been in any accidents, thankfully. That also means we have not had much use for the insurance, and have not made any claims. However, MetLife has extra discounts through work and also auto insurance available through them. The company has a good reputation, so it's good to have.

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    Customer ServiceCoverage

    Reviewed Dec. 4, 2015

    They have good rates and easy to work with. Easy to contact. They have great customer service. Easy to understand policy. I didn't have to see a doctor to get the coverage I wanted. Easy low payments each month make it easier on me.

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    PricePunctuality & Speed

    Reviewed Dec. 4, 2015

    I am very pleased with Metlife life insurance. They are reasonably priced. I am a single mother of two children and cannot afford a major life insurance that cost plenty each month. They worked with me to get a plan I could afford, so I could make sure that my children would have something after my passing. Also, they will pay quickly to the beneficiary.

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    Coverage

    Reviewed Dec. 4, 2015

    As far as I can tell it does the job but I have been thinking of just putting money away rather than pay for insurance starting to not make much sense to me.

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    Reviewed Dec. 3, 2015

    MetLife is an average insurance company. It is a very large company and all of the correspondence is through the US Mail. They send me letters when there is a change or another required notification. The life insurance was purchased when I was employed but I have since retired. MetLife sent me a letter asking if I wanted to continue the policy and I said yes in a letter to them. MetLife has notified me each time by letter of all changes. When I reached a certain age, the policy was reduced by half. MetLife notified me of this major change. MetLife is paid through a retirement check deduction from my former employer. This is very convenient.

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    CoverageStaff

    Reviewed Dec. 3, 2015

    They are always there for me and make sure I am covered and have the best coverage possible. I really like my agent and feel they are very knowledgeable.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Dec. 2, 2015

    My wife has Metlife through her company. When we finally got registered they did not have me listed as a beneficiary. This error was corrected, I filed a few successful claims. The company changed name and everything had to be resubmitted, after months and months of waiting I find out they put my Date Of Birth wrong. After taking forever to get a hold of of course a non English speaking person I could barely understand I verify all the info and they tell me my d.o.b. is wrong but will not tell me what the d.o.b. is because. They say my info is wrong?? After waiting for 20 minutes they finally tell me after verifying through the old policy, there is an error they say. They put my wife's D.O.B. where mine should be but they can't/wont fix it and tell me I have to resubmit all the enrollment information again!!! They know the correct information, they KNOW they made the mistake but will not change it... They are incompetent, rude, and unhelpful.

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    Customer Service

    Reviewed Dec. 2, 2015

    It's provided by my job so I rarely even think about it but it's good to know it's there. I don't have to worry about premiums or customer service so it's not really an issue for me.

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    Reviewed Dec. 2, 2015

    It is open enrollment time. The only dealings I have had with this insurance is at enrollment time. I have never made a claim and do all my dealings online.

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    PriceStaff

    Reviewed Dec. 1, 2015

    It was easy to sign up. Deductions are automatic from my checking account. I could pick the date I wanted for withdrawal. The agent I used explained everything completely and answered all my questions. I search around for other insurance carrier and this one was more reasonable price and they also offer different types of insurance so I did not have to use more than one for all my needs.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2015

    I've had MetLife almost all my life as my Mom had it before. She decided to pass it on to me & love the company as they are very good indeed! I love the customer service if I ever have a problem.

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    Reviewed Dec. 1, 2015

    I signed up with my employer for a $1M group universal life insurance policy. Other than signing up online, I have not had any experience with the insurance company. I receive quarterly updates on the value of the policy. I also selected the investment options in which the policy has been invested.

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    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 1, 2015

    The experience has been good so far. I haven't had much reason to contact them but when I have had to, the customer service is responsive and helpful. My premium has been fairly steady and I have fairly good coverage for the price.

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    CoverageStaff

    Reviewed Dec. 1, 2015

    MetLife is a friendly and time effective company. From the initial contact, MetLife and its reps maintains a open line of customer service either by phone or email. MetLife has a very solid claim management process that is quick at delivering customer's results and get them what they desire. They give customers high level of control over their policies and allows their insurance coverage to meet their changing needs without hassle. MetLife is not only there for you, but is also there for your family.

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    Reviewed Nov. 30, 2015

    I have automatic payment taken from my payroll check. I have 100,000 policy of term life. It is a reasonable rate.

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    Profile pic of the author.
    Customer ServiceStaff

    Reviewed Nov. 30, 2015

    First of all the phone prompts take forever. Then on hold for 15 min. Called because they keep messing up my bill. Repeatedly called to fix this problem. Only results are customer service agent talks like a robot. Problem is unresolved. They have not credited me for at least two payments. Then send me a quarterly bill, after I have paid monthly for years. Insane.

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    Reviewed Nov. 30, 2015

    Good choice I have ever made. This insurance helped lot of times and it will be useful for everyone.

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    Reviewed Nov. 30, 2015

    Since my husband is in the military automatically I get MetLife. It's not the much money and I can't find a job so I can see what others options are out there.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 30, 2015

    Never had a problem. Premiums are reasonable. No badgering sales calls. Always pleasant on phone. Multiple choices that are all reasonable for everybody. Flexible adjustable premium life was started over 30 years ago and is still strong. There are many locations if someone needs to move out of the area.

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    Reviewed Nov. 29, 2015

    I have this insurance through my employer. I have never contacted them or really looked into the product/service, so I am satisfied at this point.

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    Price

    Reviewed Nov. 29, 2015

    I have had term life with MetLife since my early 30s. It has been affordable peace of mind although it is more expensive now. I also have life insurance through my employee. I am insured at 1 year's salary and I have purchased 3 additional years. It accumulates cash at a reasonable interest rate. It is with Prudential.

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    PriceStaff

    Reviewed Nov. 28, 2015

    Always helpful in determining my specific needs. Needs change as my children and I get older, so we review needs and what is affordable. They are accessible online and also have scheduled sessions quarterly at my place if employment so we can discuss my account frequently should any changes arise.

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    CoverageProcess

    Reviewed Nov. 28, 2015

    TRANSAMERICA is our life insurance co. We chose them due to a $25,000 payout if we got sick. This money is available to us when requested. We got this policy due to our age and minor health issues that would not let us get another different kind of life policy. For two of us we pay $217 a month. The fee is taken out of our checking account. There are questions to ask but they are the typical ones. If you are already terminally sick you would not qualify. The process was quick without having to give blood or do a physical.The company is local and can be reached by phone, e-mail or stopping by the offices. We found this to be the best option for us to cover burial expenses and if one us becomes really sick and needs care at home or in a nursing home.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2015

    Metlife is great, we have had them over 10 years. The whole family has been pleased with the services. Customer service is outstanding. Anytime we've had questions or concerns, they answer honestly and take care of the problems we encounter. We have an agent we worked with while we lived elsewhere, and since moving out of state, he still keeps in contact with us and makes sure we are on the right track. Great job Metlife. Thank you for helping make our lives less busy worrying about our health insurance benefits for our family.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2015

    Very friendly and helpful people. Answered every questions and concerns that we had. Went over all of the paperwork, before we signed it, and told us that if we had any concerns or questions, after we got home, to please call them with any problems. No pressure to buy either. Told us we could wait to make a decision about policy. Great experience!!

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    Customer ServicePrice

    Reviewed Nov. 26, 2015

    I have had a policy with MetLife for several years now and I have been impressed with their customer service and pricing. Very pleased and I cannot foresee ever switching to another company at any point in the future.

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    PriceStaff

    Reviewed Nov. 25, 2015

    Informative service. They go out of their way to recommend the right product for my needs and that of my family's. Decent pricing with so many, many different alternatives for my needs. Solid based pricing that provides me with the best possible solutions for my family and gives me peace of mind.

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    Coverage

    Reviewed Nov. 25, 2015

    I am completely satisfied with MetLife insurance. My mother introduced this company when I married in 1976. As this was a company they had insurance with. My other family members also use MetLife for insurance needs also. I have never heard anything negative about this insurance company in all the years I known them.

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    Coverage

    Reviewed Nov. 25, 2015

    MetLife insurance offers several kinds of life insurance. With a very affordable amount of money each month, it gives a coverage amount for more than 100,000. It helps cover specific financial responsibilities like mortgage.

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    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2015

    I am out of work for surgery on my injured elbow. I am in bankruptcy. I cant make my Mortgage payments while I'm out of work. I have been out since July. I received a letter saying they filed a motion to relieve my automatic stay, with intent to follow through with foreclosure. They denied my hardship withdraw even though it was to prevent foreclosure. It also was a ridiculous game of phone tag with them. If I had a choice I would never give MetLife a dime.

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    Reviewed Nov. 24, 2015

    It won't be cancelled and it has a reasonable downpayment and payment. It is a very good and reliable company. The company has very reputable business practices and has loyal customers.

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    PriceStaff

    Reviewed Nov. 24, 2015

    Very nice insurance company. I am very, very, very satisfied and I would definitely recommend it to others. I think it is one of the best insurance company I have ever known. It is unique and different from others and it doesn't cost too much. Very affordable.

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    Staff

    Reviewed Nov. 23, 2015

    Metropolitan Insurance company is one of the nation's strongest companies. Their attention to detail is legion, their representatives engaging, and extremely knowledgeable. I've had insurance with this company for over forty years, and have received outstanding service, and guidance for the entire duration from the agent that sold me my policy. We are both in our seventies, my agent is retired from Met but still to this day reviews my policy each year on its anniversary! Beat that!

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 23, 2015

    Have been with MetLife for 20 years and have used policies for a loan for restaurant. Always very helpful and friendly when dealing with them. Dividend checks are nice to receive quarterly and help pay for the cost of the life insurance policy. They let you know when you have forgotten to make a payment and will help you on the phone with prompt service and very polite agents and customer service reps.They have always had good advertising on the TV and print ads.

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    CoveragePrice

    Reviewed Nov. 22, 2015

    My experience with Met Life is great. When I first applied, they went over all the coverage. It was cheaper than the others. My girlfriend and our kids are coverage. If I get sick, I am good and don't have to worry about my bills. Also, from time to time, I get a phone call from an agent to make sure I am doing ok and update me with anything news...

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    Staff

    Reviewed Nov. 22, 2015

    My life insurance agent makes an extra effort to assist me and help me make the best financial decisions for me and my family. He makes it a point to ask about my situation and is always available when I have a question. As a widow, I appreciate his help.

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    Staff

    Reviewed Nov. 21, 2015

    I have never had a problem with my insurance company, they are always nice and helpful when I reach out to them. When one of my family members passed away they were very nice and did everything they could to comfort our family in our time of need.

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    Online & AppStaff

    Reviewed Nov. 20, 2015

    They are basically like all other insurance companies. The policies are confusing & they try to get you to buy more. I would like more clear information on what the guidelines regarding policies. I also like a more personal contact person. The website is awkward to use & often times crashes. For such a large company, it should have a much better website.

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    Reviewed Nov. 19, 2015

    They are very concern their consumers and I trust them so much. Very relevant and innovative.. Very appealing than others. MetLife is a trusted brand of insurance among other company.

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    Punctuality & Speed

    Reviewed Nov. 18, 2015

    Is a very reliable company, based on people I know that used them. Their claim process is seamless and they pay promptly. I have a policy for 9 years now, and never had an issue with them. They are reputable and being in business for a long time.

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    CoveragePrice

    Reviewed Nov. 17, 2015

    I feel very confident in the company I use. They are very affordable and always know how to help you. We recently add more insurance and they are very helpful with this and affordable for the large amount we changed to.

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    Reviewed Nov. 17, 2015

    I like my life insurance, have it about three year now. I got two policies. I'm have happy with life insurance.

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    CoveragePriceStaff

    Reviewed Nov. 16, 2015

    So far they have been easy to work with and reliable. To me, it seems that they actually care about me (and not just having my business on a yearly basis). The agents I have had the chance to work with have been knowledgeable and helpful. They seem to know everything there is to know about all types of insurance. I have enjoyed every interaction with everyone involved thus far. As far as the life insurance itself, it is a good cost for the value I receive. I have also added family members as part of the policy and we are all very happy with what we have in MetLife.

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    Reviewed Nov. 16, 2015

    I like it. It helped me out a lot, especially when I rolled my Jeep over and had to go to the hospital. It helped tremendously with the bills. I have used the insurance many times in the past, not just for that hospital visit, but for all my regular checkups.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2015

    It is great. I don't have to do a lot of extra to keep extra work. The company is very friendly in customer service. They are quite knowledgeable. The are very efficient and timely with responses.

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    Price

    Reviewed Nov. 15, 2015

    The monthly fee is low. I was able to get this insurance through a former employer and able to continue at the same rate, since I left the company. A few years back I was able to borrow some money on the principal that I had paid at a low interest rate.

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    Coverage

    Reviewed Nov. 15, 2015

    MetLife has been our insurance company for 15 years and our coverage hasn't changed nor have the representatives. They are always available to explain our policy and to insure we're getting the right amount of coverage. We would highly recommend them to anyone looking for life insurance.

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    Reviewed Nov. 14, 2015

    I have had this insurance policy for many years. When I purchased it the representative let me choose not how much I wanted the policy for but how much I could afford monthly.

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    CoverageStaff

    Reviewed Nov. 14, 2015

    I have had insurance with this company for years and I really like it. I have an agent that I keep in contact with every year. She lets me know how everything is going. If I need any changes to the policy I will meet with her and do the changes then.

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    Reviewed Nov. 13, 2015

    After having major surgery three years ago, I started looking for life insurance. I looked into many different plans from different companies, but chose MetLife because their plan was more suited for me.

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    Coverage

    Reviewed Nov. 13, 2015

    MetLife was provided by my former employer and continues with my retirement. I paid a premium my entire time I was employed and into my retirement and I was very pleased. My husband passed away in 2003 (the year I retired) and of course he was insured as well my children also. Payment was handled very smoothly. I was and continue to be very pleased with MetLife.

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    Customer ServiceCoverage

    Reviewed Nov. 13, 2015

    I am very happy with insurance company. I have been with them for many years. They are leaders in all areas of insurance. I also have my 401-403 accounts with this company. My rep meets with me twice a year to review my accounts to make sure I am up to date with market trends. I have access by phone if I have questions. The response time has always been within 24 hours. I have recommended MetLife to friends and relatives who were seeking info. I have met my agent in the past week. I think it's preferable to have all insurance with the same company.

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    Staff

    Reviewed Nov. 12, 2015

    I like MetLife because they are very nice people and friendly. I will continue to use this company for a long time. The monthly payment is low. I would not change companies.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2015

    The customer service I received when trying to decide which type of insurance I should get was very good. The agent spent a lot of time with me on the phone to make sure I understood the differences and was able to pick the policy that was right for me. I didn't feel pressure to buy more than I originally wanted.

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    Customer ServicePrice

    Reviewed Nov. 12, 2015

    I love MetLife because their customer service is amazing and there to answer any questions that I need answered. They also have affordable rates. I like that you are able to get a customizable policy at a good price.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2015

    Easy, friendly, nice, fast service. You don't have to do too much pre-qualifying. There is always someone ready to answer your questions. Being old takes its toll and you can't remember anything so having someone there to help matters a lot!!!

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    Coverage

    Reviewed Nov. 10, 2015

    I have it through my employer and has been something that I was not sure about. They helped me to understand the importance of what is covered and explained the entire process to me to help my family. I'm extremely pleased with how they conduct business with me.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 10, 2015

    I have been very pleased with the coverage and the option to increase the amount as I see costs climbing. I did not have to worry that I would be turned down because of pre-existing health issues and the cost was reasonable. One of the best customer service groups I have worked with.

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    Staff

    Reviewed Nov. 9, 2015

    They are responsive and informative in all of my dealings with them. I have never been disappointed with product or service. I find their mailings rewarding and equally as informative as my personal dealings. I would not hesitate to recommend them to family or friends.

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    CoverageStaff

    Reviewed Nov. 9, 2015

    My agent is always available. He guides me to what the best coverage is. If I have to file a claim he is there. They have been fair - their rates.

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    Reviewed Nov. 8, 2015

    It's life insurance. As long as I'm breathing there is nothing to say. The premium could always be lower. Billing is OK but comes at the wrong time of year.

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    Price

    Reviewed Nov. 8, 2015

    This is a Universal Life policy. After having it for over 25 years and paying premiums, my cash value is paltry. Between fees and cost of insurance, I have little to show for it.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2015

    I've had nothing but a good interaction with them. They have been there to answer any and all questions i have. They care about you as a person not just money.

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    Staff

    Reviewed Nov. 6, 2015

    Am about to change providers. Was very happy when I had a representative assigned to my account. He retired and service became non existent. Had 2 different policies and was very pleased with how they worked.

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    Customer Service

    Reviewed Nov. 6, 2015

    The company I work for works with my carrier so I personally haven't dealt with them. I have heard nothing but good things about the company. It also allows us to borrow against our policy for emergency or unexpected bills.

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    Reviewed Nov. 5, 2015

    I have been with MetLife for over 40 years. I have the Life Paid Up At 90 Insurance. I am very pleased with MetLife and have been for years. I am also able to borrow or take out a loan against my policy if need be in an emergency situation.

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    Coverage

    Reviewed Nov. 5, 2015

    Easy to do business... No pressure but gave me many options. Help me to understand the major difference between insurance terms like term insurance, whole life and annuities... If not explain properly one could end up in a costly and ineffective insurance plans.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Nov. 5, 2015

    In October 2015, I was informed by my father's health insurance company that I needed to request a pension verification letter from MetLife before they could complete the application process. I called MetLife that evening and received an automated line. MetLife's service hours are only between 8:00 AM and 5:00 PM, and there is no option to leave a message so I called back the next morning. I spoke with a rude representative who was not properly trained on how to assist me with my simple request. She gave me an incorrect email address and told me to email the request over (even though I was already speaking to her). She said that since there was no POA paperwork on file, she couldn't speak with me. I followed her instructions only to receive the returned email. At this point I was quite annoyed. My mother passed away a month ago and I work full-time and care take for two individuals in my family.

    I am also in the middle of packing and moving. This was something I simply did not and do not have time for. I called back MetLife the following day and spoke to Marteen. He seemed to be more knowledgeable and was able to provide me with the correct email address at least. I, once again, sent an email to MetLife. I waited a few days and still, no response or acknowledgment of my email. Next, my father's health insurance company started following up and wanted to know the status of the letter since this process was extremely time sensitive. There was nothing I could tell them other than MetLife was delaying the entire process. I called back MetLife again, and waited on hold for a long time (keep in mind this was after having to listen to the automated voice and follow prompts, etc.) I had to explain the entire story over again and must have given the Cert # three times.

    I was transferred to another representative who told me the request was very simple and assured me that the letter I needed only took a few minutes to process. I finally felt some encouragement after all of this frustration. The rep advised I also send over POA paperwork, to which I said, no problem and promptly did so. Again, the wait continued. I call back again and send another email to check the status. I speak to Alicia from MetLife who was slightly condescending in tone at first, then once heard my story, changed her tone. She told me POA paperwork takes three days to process. I explained that I sent it over 8 days ago. She paused and said she didn't understand what the hold up was. She told me the letter was to be processed that day. Guess what? Alicia turned out to be a liar because I never received said letter.

    I once again send a follow-up email and try to explain to the health insurance company that I have done everything in my power to get a SIMPLE verification letter from MetLife but was unsuccessful in my efforts. Meanwhile, my father had chest pain and we rushed him to the hospital. He was admitted for a week and needed a pacemaker. The whole time I experienced anxiety because I knew his health insurance was pending due to MetLife's deplorable customer service and utter lack of professionalism. I called back MetLife again and spoke to Anna. She assured me the letter is no problem and I'll receive an email from ADP. Sure enough, Anna was right. I receive an email from Terrance which THANKED ME for contacting customer service and to call a 1-800 number. The closing of the email told me to HAVE A NICE DAY. Are you kidding?

    Side note, before I could even read this useless email from Terrance, I had to complete a form (name, set a password, etc.). What a cumbersome and ridiculous process. I absolutely CANNOT believe how many employees at MetLife I have conversed with over 2 weeks now and yet to this moment, I still have NOT received the letter, literally a one sentence letter.

    If I failed to service my clients, the way MetLife has failed to service my request, I would be seeking employment elsewhere. I work for a reputed insurance company (that receives numerous industry awards annually), as a Vice President with hundreds of contacts. I can assure you that I will never recommend MetLife to anyone. I will call back MetLife again tomorrow (more valuable time taken away from my busy schedule) and repeat this story once more. Maybe this time, I'll wait on hold the entire time until my request is processed. What other choice am I left with? My elderly, disabled father's health insurance depends on it. Wish me luck.

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    CoveragePrice

    Reviewed Nov. 4, 2015

    MetLife Life is the best insurance ever. I don't know of any better insurance than them. They help with everything and the cost is wonderful. I have never had a better insurance.

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    Punctuality & Speed

    Reviewed Nov. 3, 2015

    My experience with MetLife has always been prompt and informative. They send updates on new services and any questions that I have are answered. I've been using this insurance company for 12 years.

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    Coverage

    Reviewed Nov. 2, 2015

    Well it's great. I have no complaints. I don't know too much about it to be an expert but for what I know it has everything I need. Slightly disappointed in some things that are not covered but I think I should be okay without them.

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    Coverage

    Reviewed Nov. 2, 2015

    I got this insurance so that my loved ones would not be burdened if something happened to me. It gives me peace of mind as I get older to know that my final expenses will be covered.

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    Reviewed Nov. 1, 2015

    I have used and still do MetLife for years. It is one of the best insurance company. MetLife has the best life insurance at a reasonable. You can chose the amount of insurance you prefer.

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    Reviewed Nov. 1, 2015

    Low premiums keeps me happy, easy payment system, on time payouts... Would definitely pick this company again if I had to. No other comments need be made, can't say enough about MetLife.

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    Customer Service

    Reviewed Oct. 31, 2015

    Love it. They answer my questions, keep me updated, and remind me of my payment date. Even when I've missed a payment, they give me extra time to make the payment.

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    Staff

    Reviewed Oct. 30, 2015

    MetLife has always treated me with the utmost respect and has always guided me to the greatest policy that would meet all my needs and desires. Always fair priced and always innovative.

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    Reviewed Oct. 29, 2015

    I have found MetLife to be a simple, straightforward company. No hidden agendas and they made sure I understood exactly what I was signing up for. My policy easily fits my budget and comes right out of my account for a hassle-free payment and a lot less worry on my end. They have many different plan options so it was easy to find the perfect one for my lifestyle. I don't worry about what would happen to my daughter if something were to happen to me, I know she will be okay now.

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    Coverage

    Reviewed Oct. 28, 2015

    Great insurance company - has very great policies and has me covered. They are very involving and have comprehensive coverage. Would recommend them to anyone I know.

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    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 27, 2015

    I have been with this company for over 20 years. I have my auto, life and home insurance policies with MetLife. I have term life insurance with which the price goes up yearly. I am finding it harder and harder to pay as I get older but need it as I own a home and several credit cards. I don't want my survivors to have to worry if something happens. I am fairly happy with the company but like I said I find the policy very costly. I don't have much communication with the company or any agents. I have auto pay from my checking account monthly to pay the bill. I just wish I had more options for affordable life insurance as I age. I wish I could lock in a monthly price.

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    CoveragePrice

    Reviewed Oct. 26, 2015

    We have had a good experience with insurance. Not too bad of a price and good coverage that we need. Have been with them for eight years so but as we age we are always looking for something new and fit to our lifestyle and age so if there is anything new out there for we are always willing to look into it and see if it is something we would like so we are covered as we grow old.

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    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2015

    They are great. They inform me promptly when there are any changes coming to and about my policy. Overall great company. I have never had anything negative from them in terms of my policy any questions, comments, or concerns I may have about my policy. They were great when I inquired about referring family members.

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    Reviewed Oct. 24, 2015

    I have had a good experience with my life insurance company. They look after me and it is good for me and I like it. I will keep my company. I am secured and purchased one hundred thousand in coverage for my family.

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    Punctuality & Speed

    Reviewed Oct. 22, 2015

    I have not had to interact with my life insurance very often and so I am neutral about my opinion of their services. The company sends me bills on time and are good at explaining my benefits in emails/mail.

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    Staff

    Reviewed Oct. 20, 2015

    There isn't really much I can say. The policy has been in force for years, so long that I don't have any real recollection of the meeting when I bought it from the agent. They send an invoice and I send them a check. That's all.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2015

    MetLife is the absolute worst company to deal with!!! The customer service agents there clearly do not know what they are doing. My husband has been waiting on something from them for basically a month now, and it has been nothing but a dead end street with them, reason after reason after reason as to why his business matter with them is not complete. Customer service claims that what he is waiting on was mailed last Thursday. That is obviously a lie as it has yet to arrive in our mailbox!!! The customer service is ridiculous! I would not recommend this company to anyone! Consumers beware - they are nothing but an utter ridiculous excuse for a business that does nothing but give consumers the run around by telling them everything but the truth!!!

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    Customer ServiceCoverageStaffProcess

    Reviewed Oct. 9, 2015

    My mom is 84 years old and has been paying more than $2,000 a year for the past 15 years for a MetLife Long Term Healthcare policy. Last year she began struggling and required home assistance. For more than ten months now I've been dealing with MetLife and it's been a nightmare! They took 3 months and were unable to get a copy of one physical therapy record. I took care of it myself in one day! Every step of the way they've delayed and stalled. And they claim they still don't have enough information to approve my mom.

    My mom is 84 and struggles with congestive heart failure, a blood clot near her pacemaker, and kidney failure. She has been on medication for memory loss and dementia for several years now, and suffered from pneumonia earlier this year. She struggles with her walking and, despite using a walker, is incredibly unstable. For 10 months now she's required assistance with her bathing, as well as making sure she gets her pills and eats. One of her doctors stated that she should not be left alone and needs assistance!

    MetLife obtained doctors' records, but refused to accept any statements from doctors. They told me on multiple occasions that they don't put too much weight on the doctors' records because "they don't see your mom in the home". Next, they obtained records from the Home Assistance company that my family has been paying for ten months, but claimed, "we can't put too much weight on the home assistance company because you pay them, so technically they can say anything you tell them to." MetLife then sent an impartial evaluator to observe my mom in her home, and the evaluator recommended assistance for my mom.

    All of this was not enough, though. MetLife insisted they needed a physical therapy record that they had learned about, and spent the next three months without obtaining it. "Still waiting on those PT records" was the response I always got. When I called the records department and got the requested documents myself, I was told that the records department had been sending faxes to MetLife every three days for two months, trying to obtain their approval for the records so they could be sent out, but MetLife never responded!

    Next, after I obtained the records for them, MetLife claimed they couldn't find one of the PT pages and wanted to start the whole process over again! They also informed me that there currently was not enough information to approve my mom. It's been seven months now and I still have heard no word from them. Meanwhile, every three months my mom receives a bill of nearly $600 for the policy. Do yourself a favor: DON'T GET A METLIFE LONG-TERM HEALTHCARE POLICY! As far as I'm concerned, they're just stealing from senior citizens. It's absolutely disgusting and something needs to be done about it!

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    Customer ServiceStaffProcess

    Reviewed Sept. 30, 2015

    MetLife Veterans Dental Insurance has been the biggest problem EVER!!! Every time we send a claim in to be paid from our dental practice, they always process it incorrect!! After several phone calls and resubmissions they still process it WRONG!! All the reps we talk to lie over and over again about the reason it was not processed right. We call and the patient calls and the rep says it is always fixed but never is. This is an ongoing problem with this business. Still after 10 months our problem are still not resolved.

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    MetLife Life Company Information

    Company Name:
    MetLife
    Year Founded:
    1863
    Address:
    1095 Avenue of the Americas
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10036
    Country:
    United States
    Website:
    www.metlife.com