Mercury Car Insurance Reviews

I faxed it over and waited. Months passed by, and I became really frustrated with the whole situation. I decided to keep calling. I was now getting an excuse that they could not issue payment until the other party (party at fault) had agreed to sign some sort of release forms. I decided to back off and give it a little more time. I kept calling and calling and speaking to supervisors/managers, threatening to sue, and to this very day, I still have not gotten my money!

This is now almost 16 months ago! I cannot sit and wait any longer. I need my money. I have run out of ideas, and I am not a very easy man to upset. But this is ridiculous, please help! I feel I should be entitled to more than the $500 now, as I have basically suffered for this long. My wife is on the verge of losing her job in the next 2 weeks. She is a kindergarten school teacher and has been pink slipped, as part of the budget cuts for teachers. We need to cut back wherever appropriate, and we really need this $500. I will be the only one supporting her, my son, and I.

I then contacted Mercury Insurance. I told them what had happened. Mercury said they would take care of my bills, to have my gas tank and some other repair done. It cost me $1100 more! The police said I had no proof of who did this to my car since I didn't see anyone do it. Mercury did an investigation and told me that Mercury wasn't responsible for my claim because I had him added on to my insurance even though I or Mercury did not see how my car was vandalized.

I called them another month later and they told me that my claim was denied. After 4 months, I contacted them again and they told me the claim was denied and finally sent a letter to that effect. My complaint is that it took them 4 months to investigate and that they would have never contacted me if I had not been calling them for an update. The extended time created great damage to my health as well as to the state of my kitchen. I attempted to mitigate my damages but I could not do a lot with the claim pending. The water damage from the running water to my home and the mold that manifested from it damaged my health. My entire kitchen had to be gutted because they failed to expedite their investigation.

Mercury’s contention is that there is coverage if the GPS is an integral part of the vehicle. Because its source of power comes from a plug on the dash deems it personal and therefore no coverage? What could be more integral than an item that never leaves your vehicle and is used exclusively inside your vehicle? What seems to be a loophole in the language isn’t very fair to the consumer needing help. I fully understand the non coverage on all the other personal items. It should not, however, be applicable to my GPS.

I was vandalized and victimized and where I needed your help, I was ignored. I’m sure everyone concerned at Mercury is very pleased when I pay my premiums on time for the umpteen time in my life, but where are you when I’m counting on you to help me. I have filed police reports and I have documented proof of the Magellan I’ve purchased, complete with serial number. All to no avail is a major disappointment. I’ve been a home owner for thirty nine years (the last twelve with Mercury) and never once have I filed a home owner’s claim. To be suggested by Mercury to file a home owner’s claim (with its gargantuan deductible) on my GPS is downright uncaring and insulting. Certainly there must be more substantial coverage elsewhere.

Then a few weeks after that, I finally received a 95% refund for some reason (without explanation). A few months later, we kept receiving policies in the mail for the original wrong address, even though customer service "assured" us that our house was insured. A few months later, that wrong address was still receiving mail even though no policy was open for that address. They kept assuring us our house was insured but the paperwork never matched. We finally found another reliable insurance company, canceled our Mercury policy and have been waiting for weeks for a refund.

I recently called them over a week ago and was told that the policy was still open even though they received my cancellation letter from the new insurance company. They assured me that the refund would be in the mail. It's been over 2 months since canceling with them. Do yourself a favor, find a reputable insurance company. These people at Mercury don't have a clue. Not 100% sure our current house was ever insured, which could've been a disaster. Also, never received 100% refund from the original mistaken policy we had and still waiting for a 50% refund on the last policy.

It has been 1 month and I haven't heard or seen one piece of paper work or gotten any resolution at all! I called again and finally actually tried to have a conversation with the adjuster. I asked her, "What is going on?" I have never seen any paperwork or anything regarding a rental car or reimbursement documents, etc. She told me, "I cannot talk with you as you have an attorney."

She forgot that she told me that 2 weeks ago my attorney sent a letter stating that and 2 voicemails and that she herself said she got authorization so now she can't talk to me again! She told me, "It's not Mercury's fault that you don’t have available credit to charge on a card for a loaner or that you are unemployed.” She again said she would not talk to me and hung up the phone on me! I was beside myself that she would lie and belittle me like that.

Five minutes later, she left a voice mail on my cell phone saying that she turned it over to the settlement dept. and she is sending a check only for my property damage, not my loss of use for a car. And I don't even know what that amount is and they are not sending it to me but to my attorney and he isn't handling that part. I never have heard one word from anyone to discuss the value of my car, etc.

I tried to call her back and she disconnected her extension so that it says this is extension no longer exists. I will sue the living pants off them! The people that have this insurance are paying to cover accidents they have and they will not do one thing to help the person not responsible. This can’t be legal.

I called again and asked about my rental car, and my need to see a doctor. No response. Finally, they said they would send me paper work, etc. for me to fill out. A week went by, I got no paperwork or phone call. I called the adjuster again asking her where is the paper work. She said I gave her the wrong address, but I did not. Another week goes by and nothing. I called again. I asked her what was going on. She said that they haven't been able to talk to the other party because he is a teenager and he is in school so until they get a hold of him, their hands are tied. I then had my car be evaluated through my insurance company and an auto body shop determined that my car appears to be a total loss. I called Mercury again to find out what was going on and when were they going to get me a rental car. No response. So I rented a car from a friend since I am unemployed and my credit is maxed and could not get a car through an agency because they require a major credit card and Mercury wasn't even attempting to get me a vehicle.

Finally, I got a call from a representative of Mercury Insurance telling me they are coming out to take an evaluation. He told me it looks like a total loss just based on only the damage to body, but there are other problems caused by the accident that are mechanical as well. I called the adjuster again. I told her that I still have not received any information and she again told me I gave her the wrong address, only this time, I told her, “Well, that's funny because your representative came to inspect the car, so how come your inspector managed to arrive at my home?” She said nothing except, "What did he say about the car?” I told her it’s a total loss! The phone went silent and then I gave her the address again and asked her to please move forward with this as it's been several weeks.

Almost a month later and no paperwork, no phone calls, nothing. I left messages, never get a return call. My friend wants to know when he can expect to get his car back and I have no idea because they just abandoned my case. I hired an attorney because I have no way of seeing a doctor. I am hurt and my car is sitting on street soon to be towed because it's an eyesore to the association. This company is poorly managed and they are outright liars! This is why people sue these greedy companies because they have no recourse. It's amazing that they can remain in business. And the adjuster is very rude. No disrespect to foreigners, but I wish I could understand her a little better because she has a heavy accent and it's impossible to make out her name on her answering machine. I would put her name in big bold letters as the worst adjuster out there. I worked as a CSR and could use a job. I know well I could treat people with respect and some empathy. My car is a total loss. My back and head are in bad shape and this whole ordeal is causing me a lot of stress. I can't even sleep because I have to return my friend’s car soon and I need transportation.

I explained that we had moved over 2 years ago. I was shocked that they didn't have that address since they wrote the policy on the new house and even gave us a discount for the auto insurance as a result. She had no other explanation only that they had tried to contact us and we didn't respond. I reiterated that they tried the wrong address and asked why they would keep an old address. Neither I nor my agent had received any notice as such.

Luckily, we didn't have any accidents during the outage, live in a state that doesn't penalize you for lapsed coverage (less than 30 days) and the new policy has better coverage and better rates! I felt that we should report this because other states may not be as kind. There are much better options out there for insurance. The insurance lapsed and we paid $90 down payment to re-do with a new company.

Claims people at Mercury told me to do whatever I needed to get better. I went to an M.D. who used acupuncture to survive my job requirements and to taking time off from a very demanding job. I had to miss several partial days of work to get the proper treatment. I kept Mercury apprised at all times and they encouraged me to get whatever help I needed. The M.D. recommended physical therapy and because of my job demands I delayed doing so until she informed me that I would not get better without it. I made the time and went to physical therapy.

I completed treatments in September and sent all requested info to Mercury. They offered me 3000.00 to cover my 5460.00 medical bill. Their driver was at fault. I chose the least invasive way to deal with the pain resulting from the accident. I cannot use painkillers or muscle relaxants as I have had adverse reactions in the past. I did not want to hire an attorney as I want this to be over. I did not ask for wage loss claim but expected that they would compensate my mileage and days of work for the initial accident and partial days off.

I am too naive, I guess, but the way I have been treated by Mr. P. and his supervisor is unacceptable. I did what a medical doctor and a licensed physical therapist told me to do. If they did not want to reimburse my expenses, why did they continually tell me to do what I needed to and reminded me that their driver was clearly at fault in this accident? I am going to shout this from the mountain tops. I am so, so angry and wondering if there is a solution. I am 58 years old and pretty smart, relatively speaking. I cannot imagine if a family elder or younger less naive loved one was faced with the same dilemma. I now owe my own health insurance company for ER costs and the physical therapist. I paid out of pocket and my physician for a total of $5460. I have lost sick leave days and time that I should have had for my work going to appointments to treat an injury caused by their insured. Apparently Mr. P. thinks that my approach was excessive. Does he really think I am that dumb?

When I arrived home, I immediately called Mercury to file the claim and provide the necessary information. The agent on the phone assured me that it was no problem that the new vehicle was not an issue as the policy allowed a grace period (obviously less than 12 hours from the purchase I was not expected to make changes, especially on a Saturday).

After waiting until mid-day on Monday, I finally contacted Mercury again as I had not heard from an adjuster. I was assigned to a young woman with obviously very little grasp of how to perform her job and an even more tenuous grasp on professionalism. I was told that there was going to be a "coverage investigation" because I "might not be covered for the damages." I kindly explained to her that my policy clearly covered me, and furthermore I was not at fault in the collision so the other driver's insurance would be the one to pay any damages.

Over the next few days, I made regular attempts to contact the adjuster with little success and when I did reach her, she told me she could do nothing until the coverage investigation was completed.

Finally on Wednesday, I was contacted by another inept Mercury employee who was handling the coverage investigation. She stated that she would need a copy of the sales contract. I immediately contacted both the dealer and the body shop where the truck was being kept and had them send copies of all relevant paperwork (my copies of the contract were still in the glove box of the truck). After they had been faxed directly to the investigator, I called to confirm. She claimed they were not coming through clearly. Over the next 2 days, I played middle man between the dealer and her to attempt to get a clear copy of the paperwork. Each and every time I was promised a call back, and each and every time I would wait hours and eventually call only to be told she hadn't received it or it was unclear. The dealership and body shop both kept the fax confirmations and even faxed paperwork to each other to verify it was coming through in a manner that could be read.

Fed up now that it had been a full 5 days since filing the claim, I contacted a manager. After explaining the situation, she placed me on hold to look into the matter. When she returned to the line she confirmed that the investigator had received usable copies of the paperwork, but nothing could be done today.

I am now 5 full business days into this ordeal and not one step in the repair process has begun. I have laid out money to cover the medical care for my injured neck and back, I have no means of transportation for me or my 3-year-old son.

Because the vehicle had only 30 miles on the odometer at the time of the accident, I inquired with Mercury about a Diminished Value claim. I was met with hostility and outright lies that "no such thing exists, and if it did, there would be no way they would pay anything." Upon further investigation and consultation of an attorney, I have found that this is 100% untrue and that I am entitled to a claim of diminished value. When I contacted the adjuster again to discuss my findings, I was met with more rude comments and in a sarcastic tone, "Good luck with that sir. I've been doing this for 3 years and I've never paid a diminished value claim, but if you want to waste your time, that's your problem"

I cannot believe the utter disrespect and lack of professionalism from a company that is supposedly collecting my money every 6 months under the false pretense they will provide assistance in the event of an auto accident. To this very minute, Mercury has yet to begin any processes in recovering my damages or assisting me. I have a spotless driving record and have been a faithful, on time paying, customer with both home and auto policies for 7 years now and this is the thanks I get for my business?

If and when this claim is ever settled, I fully intend on changing companies. To call what they do "insurance coverage" is a joke. At this point, it looks more like outright theft.

I have suffered economic damages as a result of Mercury's unwillingness to settle this matter in a timely manner. Many of the representatives who called me were abrupt, rude, abrasive, and they often called while I was teaching my first grade class, though asked not to call during class hours. This accident occurred six months after the sudden death of my husband. My doctor indicated that I should not deal with the representatives, as they seemed to be harassing me to get me to settle. It did affect my blood pressure, and I was instructed to have my son, John, handle the matter. Though Mercury was informed of this, they continued to contact me. One agent got very ugly and asked in a nasty voice, "Well, what do you want?" I responded that I wanted my car back or replaced. There was no comparable replacement available in Southern California. My son helped me get a new car, which was the closest thing to the one I lost. I want this settled, but I do not want Mercury to take advantage of me. All I want is to have them pay to replace the value of the car I lost. Consider this a formal complaint against this company.

I went to the district attorney and got the correct insurance info for the driver, which was also Mercury. They did not do anything to the other driver, who caused the accident but sued my minor son (17 at the time) to recoup the medical bills, for which we had coverage. They also filed this against his credit, and it still to this day shows as a judgement, even though my son was not served or required to appear in court. He is now 23 and has trouble getting credit or a car loan, because they virtually ruined his credit score due to an outstanding judgement. He was the innocent victim.

I paid premiums without a claim for 20 years, and this is what I get. The district attorney made the other driver reimburse Mercury for the medical, but this is still on my son's credit report. What a snake insurance company who will do whatever it takes to get their money back, which is ridiculous. Where did my medical premiums go? I paid, but I was not allowed to use my medical coverage. Beware of this company. It's a total ripoff.

I presented the repair notice to the facility and requested them to contact the warranty company and see what they will cover. The company declined every other repair, except for the oil pan leak. The repair facility then in turn got in touch with me and informed me what the warranty company had agreed to. I then informed them it's okay and they can go ahead and fix only what the warranty company will cover.

The repair facility gave me a call a couple of hours later and informed me that the job was done and that we could go ahead and pick up the vehicle. When I got to the shop, they said that I had to pay all the charges and will be refunded by the warranty company. I was skeptical from the get-go and did not want to risk paying and not getting my money back.

Furthermore, on the repair notice I presented to the repair facility, the company indicates that they deal with the repair facility directly and not through customer to the repair facility. In the company's contract info, they specify that the only cost that the customer is responsible for is the $50 deductible with any authorized repairs.

I then called the warranty company and informed them of the charges presented to me by the repair facility. They proceeded to ask me to request the repair facility to call them and request the payment from the warranty company (so much for the company dealing directly with the repair facility). The repair facility got in contact with them, and the warranty company only remitted partial payment of the work order, stating that they will not cover the extra charges entailed in the work order to fix the oil pan. In the end, I had to pay the $50 deductible and some extra charges that the company did not cover like charges for work performed to fix the oil pan.

After I paid the extra amount, I then proceeded to contact the warranty company to see if we had some kind of misunderstanding to what was covered and what was not. I then got on the phone with a guy named Andrew, who was very rude and made me feel like I was insured by a fake company. He indicated the company does not cover for shop charges incurred while fixing the oil pan and also that they will not cover for the oil that was changed.

I then called the repair facility and asked them why they did an oil change when it was not approved by the company. The repair facility informed me that with Firestone's company policy, when changing out the oil pan, they cannot put back the oil that was there prior to draining. They informed me, for them to be able to work on the oil pan, they have to drain the oil. That is extra work entailed in fixing the oil pan that they declined to cover.

When I tried to reason out with the company, informing them that I just did an oil change literally less than a week to this date, the guy (Andrew) got so rude with me telling me he does not care and stated that what was approved was all they are paying for and for anything else, I have to pick it up with the repair facility. (So much for feeling covered.)

He then proceeded to put me on speaker phone where his co-workers inclusive were all just laughing on the phone. I then requested to speak to his supervisor, and he put me on hold then hung up.

This is one of the worst companies I have ever dealt with. They do not care about the customer. All they think about is getting your money and not keeping their part of the contract. It's very discouraging that they are a bad reflection to one of the best banks that my wife and I have ever dealt with (University Federal Credit Union).

If you can, please be very careful when dealing with Mercury Insurance Group. I would advise anyone that is looking to purchase their contract to run while they can. I would recommend UFCU to anyone who is looking for a vehicle or home loan anytime. They put the customer first and establish a good relationship. Again, be very aware of the Mercury insurance group.

My daughter seemed to be okay, as I strap her into her Eddie Bauer seat real tight, just in case something like this happens. I filed my claim after several attempts to get the car fixed. I conceded to be recorded to legal purposes. It was a total sham. I went ahead and sought treatment for my back and neck from a chiropractor, which seemed to work for awhile, until my neck went out.

My 7th vertebra nerve channel was inflamed, and was affecting my feeling in my pinky. At this point, I was now under the doctor’s care, and he referred me to physical therapy, which if not caught early, can be critical, as I am a competitive athlete (track racing). I released all my information in good faith, and they came back with an offer to settle for $275.00. Yes, two hundred dollars. This is after 8 months on PS. It’s totally absurd. These people are not even from this planet. Stop Mercury now! They are total criminals! They also issue two party checks, and offered to get me a rental car for $36 a day. I use my truck for my business. They said I was not entitled to a truck. How am I going to load up material in a Honda? Tell me! I have to travel to and from my appointments, and lost time from work! Gas and lost wages alone, was $750. Not counting six thousand in bills, which Anthem has covered!

Over the next 9 days, I called the claim lady every single hour hoping that maybe, if I were persistent enough, she would return my call and get the ball rolling on my rental car. None came. I finally called the claim number back again and asked who Maria’s manager was, as I was paying for the rental car out of pocket. The man on the phone refused to give me even the name of her manager and insisted that I speak to Maria.

I continued to call Maria’s number for 3 more days until finally I received a call. It wasn’t from Maria however, but from someone else claiming that Maria quit and a replacement had not been found. At this point, I asked the woman to take over on the rental car payment and she said I would have to wait for them to find a replacement for Maria. I asked again who Maria’s manager was, and I was again refused this information. I threatened to call my attorney and was told to go ahead. So I did.

My attorney told me that it would be best to try and work with the insurance company instead of pursuing legal action. He also said that I could just give the claim number to the car rental company, and they would bill Mercury directly. He said that since I had a police eye witness and a report stating that their driver was at fault, they would eventually accept responsibility. So I did that. This lasted for about a week as I continued to call every hour, leaving messages on the phone number I was given. No reply.

Then one day, while I was at work, I got a call from the car rental company saying that they got a call from Mercury and I needed to bring the car back immediately, or they were calling the cops. I asked why and was told that Mercury said that I was involved in an accident and was found to be at fault and was fraudulent to authorities. This was absolutely untrue. I was totally embarrassed and furious. I returned the car, paid for the remaining days due and left.

I immediately called my attorney and obtained his services, as I saw no other choice. I had no car, my medical bills were piling up, and no one would return my call. After receiving major runaround, my attorney was finally able to come to a settlement today - in the amount of $3,200.00. This does not even cover my bills. I don’t understand why this is not illegal, why I, a single young woman, can get runaround and treated horribly by a company, when I did absolutely nothing wrong.

When the car was returned to me the colors were different and they had added so much glitter to the paint that it did not look right. They agreed and took the car back to the shop, when it was returned to me the car still looked the same same glitter etc. I asked the M.D car Re-Inspector from Mercury Ins and after waiting 3 weeks almost they told me that there's nothing that they can do because they say that before i bought the car the car had been painted, and a lot of talk and I don't believe, many reasons and excuses,

this is not all but in a nutshell. what can i do? I've had insurance for almost 13 years. never have had an accident or ticket, my daughter was the driver as well, but my husband is the main policy holder, we have full coverage, please the have denied any more help on my car. and now I have a car that's half painted new and half not. If I wanted to re sell my car I will be asked if my has been in a Major accident because the front of the suv, they blended the color thru out the front of the car

I have already had the vehicle fixed at MY expense.

I responded I never recieved any letters, I asked why these letters were not certified because it was an increase of premium. She responded that Cook sent the letters and I must pay. I told her that every bill I received from Sawyer Cook has been paid on time. She said if I did not pay Sawyer would come after me to pay the bill, I responded I will let this policy run its course and get another insurance carrier and said goodbye. My policy was to run out on 08/08/2008, but I received a letter of Insurance cancellation, Sawyer cancelled my insurance on May 1st, 2008, I received this letter on May 23rd.

Unbeknown to me I was driving around without car insurance since May 1st. Upon receipt of this letter I immediately shopped for insurance and was accepted by the Hartford Company who is now my insurance carrier.

I feel Sawyer Cook was very unprofessional in beginning this whole sequence of events with adding my son without my permission, threatening to have a collection company come after me if I did not pay. Since my abrupt cancellation before my policy ended, Sawyer has sent me to collection for a $84.00, an amount I have no idea they are charging me for. I believe the underhanded way that Sawyer Cook has conducted this transaction is unprofessional, They shorted me 4 months on my policy of $360.00. In addition they are asking for an additional $84.00. I have already received a collection letter.

It's been over a year and I finally got refunded the $500+ for the repairs. I am a single mom with two kids who was hit by a fully insured driver, as I was also fully insured, and to hit someone who was out of a car for that amount of time when they are a multi-million dollar company is a tragedy!

Very emotional, stressed on bills, hard time paying mortgage, had to borrower money and use credit cards

Fast forward to May 16, 2008, I return the rental to enterprise only to find out i was charged 212 dollars to my credit card ( i didnt know about this until i received my statement on 06-06-08 ) Shannon stated he explained my coverage and I knew what I was responsible for during the recorded disclaimer process. Off the record when we first spoke, he verbally said whether I had an appointment or not I couldve rented a car with the claim number given.

In conclusion, enterprise stated that their staff are not trained to assume that mercury can change daily rates and that I was placed in an intermidiate vehicle (chevy cobalt)rather than a sub compact which covers my daily 20 dollar rate. Mercury insurance was extremely rude and was blunt to state that they would not incur the charges I was charged for. Some where along the line there was miscommunication, Shannon never told me I should have taken the 25 dollar car back for a 20 dollar a day car. When he stated he took care of the daily rate, I assumed the rate was changed. His story changed stating daily rates cannot be changed. Unfortunately for me, all I have is verbal conversations, they have hard copy paperwork, and recorded disclaimers.

I have paid the 212 dollars, I dont know what other recourse I could possibly take.

Mercury agreed to assess the damage (on 4.22) and are not responding to inquiries about the status or the individual who is conducting the continued investigation. This vehicle needs to be fixed and I need a comprable rental to continue conduting business. I am starting the small claims process to sue Mercury, the driver, the owner of the vehicle if necessary.

No injuries. Unsafe vehicle I am afraid to drive therefore impacting my ability to run my business as effiently. Physical damage is $8-10K according to a friend mechanic. Unsure what the diminished value of the lease at this time.

I am unable to work still, daily pain and suffering, mental distress, can't get a job due to my injuries, probably will wind up on the street as homeless when my family gets tired of helping.

My neck and back were hurt in the collision. My car was damaged approx. $10,000.

Its been four months since I opened the claim and my car still in repair in addition the extras I purchased such as the towing reimbursement and rental car policy, I was only reimbursed 30.00 of the 450.00 I spent on towing, and they stopped paying the direct billing for the rental car unknowing that when I returned it I needed to pay $800.00 to the rental car agency.

Now Im taking both the rental car agency Enterprise Rent-A-Car and Mercury to civil court for breach of contract, a hidden arbitration agreement in the Mercury policy they filed motion to compel arbitration.

Months later and Mercury is still determining if I had valid claim after sending their inspector to see the vehicle several times. They claimed the vehicle only needed minor repairs despite the mechanics suggestion of an engine rebuild. I paid several hundred dollars in towing expenses and minor repairs below deductible to the vehicle based on Mercury's inspectors advise to mechanics. They advised a new clutch and discovered later they made repairs to the engine without my consent. The cluthc malfunctioned later, Mercury avoided repairs above deductible returning the car to the shop several times only days later having same problem with engine, later the engine seized after fifth malfunction to vehicle and return to mechanic. The mechanic who was repairing the vehicle sent Mercury's check back. I took the car to another mechanic who sent estimates to Mercury who tried to send me unsolicited check for approximately 2,000 less then the repairs. The new mechanic complained to me Mercury tried same to send a check to the new mechanic unsolicited. Mercury has threatened twice to take the rental car claiming my car is not in repair still waiting for Mercury to approve the claim again at new mechanics. After stating the rental was valid for thirty days rented on 02/05/07 they claimed it was due back on 02/12/2007 they contacted the rental car company on 02/22/2007 and claim I owe a back billing from 02/15/2007. Mercury has not paid for any repairs or reimbursements any towing expenses according to my policy stating my Visa card bills are invalid proof of towing expenses and original bills are not legible carbon copies. Now 02/22/07 approving my claim they stated Mercury needs me to pay $300.00 for an engine 'tear down'? It is not covered by my policy to re-inspect the vehicle before approving my claim. Mercury has approved and withdrawn their approval of my claim to damages several times and has not paid for anything other than a rental car they claim I owe money that taken them a month after the claim to issue.

Recently, my vehicle was hit from behind by an uninsured driver while I was sitting in stopped traffic. My car could not be driven away, so it had to be towed. We had Uninsured/Underinsured motorists coverage on our policy. My car sat in the auto body shop for two-and-a-half months before Mercury paid out.

Can't get this off my credit.