Mercury Car Insurance Reviews

I have had Mercury for 9 years and my family has always had it for over 30 years. I had the lowest rate and the greatest insurance, but when I moved to Georgia I had paid for my insurance on time and received notice that my license was going to be suspended and due to no insurance. Called Mercury, they said "sorry we will take care of it". This happened again but I was NOT notified. I have my confirmation that I paid but the payment for some reason didn't go through even though I had a confirmation of payment and a payment code. I this time was NOT notified and unknowing had no insurance for a over a month until I got arrested.

12-17-2015. After 3+ weeks of back and forth haggling over a mere $1,000 difference with claim representatives Rani ** and her boss' boss Kenneth ** in the Clearwater, Florida office, I am now a month without any vehicle or acceptable claim settlement, even though we have been loyal Mercury clients for over 8 years (3 - 5 cars insured at any one time) at premiums of ~$850/month. Our broker/owner/agent in Corpus Christi is of no use at all - except to collect the premiums!

Mercury has been giving me many problems since I became a member. They cancel my policy for not providing them with information they already have and they refused to check their recordings. I have been cooperating with them just to cancel me.

They will do anything, from delay, to ignore, so they don't have to respond. Even when I called to be transfer, I had people laughing, unprofessionally. The adjuster (Jessica **) was obviously biased, and didn't even do her job right, didn't read the police reports, didn't follow up with the collision and was beyond rude!

Before I sign up on anything that I pay the next 2-3 years or probably more I ask to give me affordable policy which they look for it. After 2 mins of wait they've come up with mercury which these insurance agent told me I will only pay $86.80/mo for a liability but I need to put down payment of $165.76 to sign me up. They say the word one time payment. I was amazed that I am saving thru this quote that's why I signed up for it. And then as of what we agreed I paid this down payment and they started the policy and then new car added and I called and ask how much if I add the new car and take out the other car from the policy.

I recently switched my daughter's auto insurance to Mercury due to a quote I received and was pleased with online. I set up auto pay through their website and was charged the quoted price the first month. The second month I was charged over double the quoted price! After over 3 hours in 2 days trying to cancel the policy (I am going back to USAA!) I was told that there might be a cancellation fee!!! Are you kidding me!? DO NOT do business with Mercury!!! They will suck you dry for every penny possible! THIEVES.

I was previously with Travelers. For some reason they decided they wanted to charge me more. I told them I had house/auto with them, and what I had already was all that I needed. They wanted me to allow them to have an on-site photo session of ALL MY BELONGINGS, AND EVERYTHING INSIDE/OUTSIDE THE HOUSE!!! I said insurance does not work that way. I purchase a risk amount, and they charge me accordingly. You know what Travelers said? "If we think you do not have enough coverage you must agree to a new value or be canceled immediately based on this new COURTESY survey." In other words Travelers was threatening me to do what they want or get burned. So I held off the "Inspection" until I had time for them.

Ms. Nancy ** (Mercury Rep.) is a great asset to Mercury, she has search for the best coverage for me and my family. Ms. Nancy has been there for us during some tough times and has had great follow up, she tries many attempts to make sure you are satisfied with the product she represents.

On October 12th 2015, I was involved in a car accident with my two children inside. Their client, Mercury Insurance, back over the top of me on my 2013 and broke out both headlights, took out my hood, took out my grill, took out my front bumper and other things as well. In my contract with GM Financial and my extended warranty, for the next 7 yrs everything must be replaced with OEM parts. They were not! And besides that the car is not finished, according to the state code, it says that the car is to be returned to its original condition prior to the accident. It has not! I have pictures before, after, during and after the repairs were done. I am fed up with this. They say that my car was done according to the auto body shop. The auto body shop has submitted several different claims and it's just not getting done.

I had an accident on February 2015... The driver hit me on the back and as per police report he was in fault. He had Mercury insurance. Trying to collect the money to fix my car. Agent doesnt return my call and never responds to my call... It has been more than 9 months. THE WORST INSURANCE COMPANY EVER.

I have used Mercury for 8 years now. I transferred my auto insurance to them when State Farm became ridiculously expensive for no known reason. Over the years, I have been in a couple accidents (one my fault), and Mercury was quick to take care of everything and was not stingy on the payouts. Both times they made me whole. Friends have told me how their insurance companies were tight-fisted when it came to reimbursing them and not much of a supporter when payment was needed from another insurance company. Finally, Mercury's pricing is very attractive.

I have this insurance for my auto and home, when I have been in an accident they don't hesitate to give me the services I need to get my car back and running. They have offered good rates for over 10 years now and I have never had an issue with them when opening a claim and getting what I need when I need them. Calls are quick and fast, claims are processed quickly.

The rates are fine but even if you have an insurance agent, if you have to file a claim you have to deal directly with the insurance company and not through your agent. When I had a claim it was not followed up in a timely manner and I had to keep trying to call and email the insurance adjuster. I had an agent because I thought he could take care of everything for me.

They are helpful but they don't always have the lowest rates. I would recommend shopping around before selecting this company. I also suggest that you make sure you are not getting charged for coverage you don't have and also make sure you get any discounts that you are entitled to.

I was previously insured through Country Financial while living in Oregon & was very satisfied. Had home & auto Insurance with them for approx 5 yrs. Moved to Florida last year & decided to stay here permanently so we switched to Mercury through a local agent several months ago. Have not been with this company long enough to rate it above satisfied. At this point that is an HONEST rating although it is more expensive & am now checking rates with alternate companies.

Sometimes don't know if there are not enough customer service representative or not. Not easy to reach real person to talk with. The other day I tried to withdraw a car and added to a different car. It was a disaster just to do so. It took me forever and a Representative was not so nice. Otherwise I'm ok with this insurance company.

While Mercury is not always the easiest to deal with, they eventually pay claims. My agent was not the most responsive and would often take a long time to get back to me. My rates were higher than they would have been with other insurance but I continued to stay with them due to length of time with the company.

Great company to work with. Always makes you feel like they have the situation under control and takes care of any questions you may have regarding the issue at hand. Having had claims in the past, they made sure to properly set up calls and appointments with vendors they use to provide service. There was also followup and wonderful customer service.

I have been with Mercury for over 10 years. They offered me the best rate at that time, but I don't shop around, so that may have changed. The agent is very helpful and attentive, always checks in to make sure I have gotten my bill, etc. and adding my husband to the policy a couple years ago was smooth and easy. They have handled things professionally as well when I had an accident.

They have a good price and easy to get a hold of. When I filed a claim they helped me win my case and my prices stayed the same. They are easy to bill your bill online or by phone. The customer service is good, the wait time is low and the reps are willing and happy to help answer all your questions.

Luckily we never had a claim, but whenever we like to know something, Mercury is just an email or phone call away, with a fast response! We have home insurance also with Mercury and together you get a good discount.

In May 2012, my husband and I were hit in a severe accident by a 17-year-old driver. She ran a red light but started screaming that we had run a red light. No one at Mercury listened to us, no one investigated, we just were judged to be wrong since we were so badly injured we couldn't speak for ourselves at the scene. Even though we were completely exonerated of the red light charge by police and a judge, Mercury didn't care. After three years of fighting it, the 17-year-old got a large settlement. Mercury is the worst insurance company ever. Paid them well over $100K for coverage over the years with NO claims, then got no support.

This company shouldn't be in business. First month of having them they cancelled my policy for no apparent reason. I argued with them to why they did that and they couldn't give me a direct answer. I was never aware of the cancellation until after the DMV had send me a letter stating that I had no insurance on my vehicles for about 26 days and my driver's license was suspended. This company went far beyond and I hate them so much and I wish them the worse for the rest of my life.. Scumbags. Pathetic **. Losers.

I would give this company zero stars if I could. Mercury Car Insurance is by far the worst insurance company I have ever had to deal with. A few months ago a woman ran a stop sign and pulled out into traffic and I hit her car. She was determined to be at fault and received a ticket. She had Mercury insurance so I filed the claim with them. I was able to drive the car home, which no longer had a front bumper and had a bent hood because I lived a few blocks away. The car was not safe to drive.

It's obvious Mercury is doing whatever it can to get more money out of a hardworking family. My husband and I work very hard to earn every freakin cent, and try to save where we can. First, Mercury wanted proof of home ownership or they would cancel our policy. We supplied Mercury a copy of our HUD, did not cancel. Then, Mercury was going to cancel because lack of proof of 5 years of insurance, again, proof was sent. Thirdly, the person who filled out our application filled it out incorrectly, and WE had to pay the penalty in order to not have our policy canceled.

I give to Mercury 0 star. I really have a bad, bad experience. When I needed a roadside assistance, they sent me a young man that couldn't change the flat tire. Instead he damaged my car (Mercedes) and now the insurance refused to fix it.

This has been worse company by far to deal with. They have continually screwed up my policy since getting it in February. I had a mishap still waiting for them to settle. I cancelled my policy on 18th of last month. Still waiting for reimbursement from that. Please choose someone different every month. I've had to call at least three times or more to get things straightened out!

I wish I could give Mercury insurance 0 stars! I have been with Mercury for years, with car insurance. I recently had to add my daughter to my policy and Mercury could not offer me an even remotely decent price to add her to my policy, I was forced to switch. They charged me 10% to cancel and would not budge!!! Then they charged me $50 to cancel my homeowners, which I needed to bundle with my new choice of insurance carriers. WHAT A RIP OFF!!! I HAD BEEN WITH THEM FOR YEARS, NEVER HAD A CLAIM!!! THEY ARE STEALING FROM THEIR CUSTOMERS!

I don't know how to choose zero stars. If I could, I would!! If you are thinking of signing on with this company, please please pass right on by them. They are crooks!! Just check out this article from January of this year regarding them being fined for charging their consumer MILLIONS of dollars in unlawful fees. We signed up with them, then 2 weeks later found AAA who was much cheaper. We called Mercury Insurance to cancel and they wanted to charge a $50 cancellation fee. Uhhhh, hello they didn't tell me that! #1 we didn't sign a contract, and #2 they never said anything about it.

I was insured with Mercury. Never had an auto accident. About a year ago was hit turning into shopping center. I was a passenger. I missed my i.m.e appointment. They canceled me so fast. I'm also disabled. Donald ** tried to help. I'm a disabled and the world is very cruel. I feel discriminated. God bless America because they need it.

I had started an insurance policy for my daughter who had some "tarnishes" on her driving record. My name was on it but I had my own insurance for my car too. I paid $900 down and $500/month for my daughter. About 3 months in, after all of her tickets hit the 3 year mark, I checked with my current insurance and could get it for $200/month cheaper so I added her to my policy and cancelled the Mercury policy. Standard policy is that you get reimbursed for your premium if you paid for the month and you cancel before the month is over. Girl said to me on the phone that my refund would be entered into the same account they have on record. So about a week later, I check and make sure it's cancelled. It is. So a few days after that, I log back in to see if there was a refund record and to email the company and I see that they had a charge for $50.

There is other insurance carriers that really care about their clients. Today I have cancelled my policy with AIS / and Mercury insurance because of the Misrepresentation from the broker AIS. My 17.5 yr old son just received his drivers lic while prior to I called for a quote to add my son. The customer service staff are so ignorant, unable to address simple notes from your call and inquiries. People always make sure they stipulate your comments? Poor communication within departments. We were told my son would increase my policy by 2500.00 yearly for adding him while we shopped. They went ahead and added him. Forced me to reduce my coverage on my other vehicles making a mess of my policy.

After my case was handled by the other party's adjuster, everything was taken care of. I was issued a rental car with an extension, they were really helpful.

On March 20, 2015 I had an accident due to the other driver running a stop sign. I did not have rental insurance from my insurance company. However Mercury Insurance found their insured at fault and reimbursed my insurance for the damages but won't reimburse me for the rental car that I had to rent because my car was unsafe to drive. My car had over $4k in damages. It is now July 29 and I am still fighting with them for my reimbursement. I call the claim rep Melissa ** who NEVER picks up the phone. I leave messages for her but I don't get a response. I was told they will only cover 12 days which is only about $400 and I had the rental for more than 27 days costing me over $1k. I should not be held liable for something that wasn't my fault to begin with. They are unprofessional and a horrible company to deal with. I would never recommend this company to anyone nor would I ever use them.

My car caught on fire. I was sent a letter stating they were sending me a check for $3,663.88. In today's mail was a check for $1,273.00.

On April 10, 2015 our car was stolen. 4 months later we are still waiting on Mercury to cover the damages. The car was at my niece's house overnight. We let her use it sometimes. We added her to our policy as a driver so she had rights to drive it. It's been 4 months with no clear idea of what they are doing. They don't keep in contact with us... we call 3-4 times a week to find out the status of our claim. When my husband went in for a deposition they told him she needed her own policy because in his words "We don't write a policy for someone not living in same household." They knew when she was added that she didn't live with me. I was honest and got her address right in my agent's office. They have no problem taking my money out of my account every month... 4 total now for a car we cannot drive and also still raking out for her to be on our policy.

Fence fell on Feb 16th in 3 different sections. I reported this claim to Mercury Insurance on Feb 17th about these damages in which they sent letters informing me that I was covered. After fighting and "falsifying information" supposedly for Months, I am still living without a fence and have been a victim of several CA violations.

A few months ago my girlfriend and sister went to go get dinner for the whole family to a local restaurant. When they were pulling out of the parking lot they were hit by a Rav4 that was driving by a 16 year old boy that was driving by his self. (At 16 don't you need a passenger with a valid driver licence with you?). The 16 year old boy had taken the red light and was speeding down the street when he hit my girlfriend and sister in our 2011 ford explorer. With the force of the impact the explorer front end was lifted and thrown onto the curve until they came to a stop. The boy in the Rav4 coz of the speed he was traveling was sent in the air and flip over the rav4 taking down a tree in the center divider.

I was hit by a kid who has Mercury Insurance on 6/23/15. He backed outta a parking space and slammed into me full force. I can't put gas in my truck right now because I can't open the door! The insurance company deemed it's his fault on 6/24/15. I had to call them back 3 days in a row to even find that out. Now here we are it's 6/29/15 and they are telling me that they may not cover my damages. I have over $4,000 in damages! The guy I spoke to today spoke to me like I was dirt on the ground. Told me I have crappy insurance because I don't want to go thru my insurance to fix my truck. He hit me, I shouldn't have to go thru my insurance. He then told me I need to pay outta pocket for the damages and take the kid to court or I can drive around with a smashed up truck. I have already filed a claim thru Dept. of Insurance.

Be very careful with Mercury Insurance Group. I was rear ended two and a half years ago by someone on cell phone - also has Mercury auto insurance. I did not want to retain counsel but my injuries are significant. They're trying to say my injuries were preexisting. Won't settle for enough to cover my out of pocket costs. Bring on the trial over 3 yrs later, 2016. I have no idea how Mercury or its attorneys sleep at night & are one of the most difficult companies to deal with. They've increased my stress, made me broke, lengthy process for all involved. I could care less whether they see this post or not. They will lose because I have all of my medical records, previous injuries, and everything that will count in a trial. God be with you Mercury coz He knows the truth & truth will prevail. God's on my side. I know the lady had no bad intentions & I forgive her. Not Mercury.. Haven't quite gotten there yet.

I have been with Mercury over 4 years plus. Their customer service sucks!! Paperwork never gets updated!!! Agent never respond to phone calls nor is he never in his office!!! Trust me if you want horrible service then try them, you will be disappointed!!!!! Trust Me!!!

A month ago a car insured by Mercury Insurance hit me the back of my car. Mercury Insurance accept full responsibility of the driver but it took two weeks and a half to send me the adjuster. He and the body shop agreed with the amount to get my car fix. As today I don't have the decision to fix my car. How long do I have to wait in order to get my car fixed. The insurance company is good at getting the money from the clients - TERRIBLE (!!!) when they have to pay.

The staff I dealt with were great, but I didn't get all my money in the end. I was given a price, and then the Mercury person said several hundred dollars would be deducted from the settlement. I call and questioned the repair company and they said the Mercury adjustor accepted their hours for mechanical teardown and repair estimate and accepted the amount, without questioning amount. When I questioned Mercury they said the adjustor accepted hours and since he never questioned the money amount for the number of hours charged, I had to pay the extra hours, which after the fact, he decided were over what Mercury would accept.

I was hit by one of your insured clients while sitting at a red light. The impact was significant and totally destroyed the bumper of our 3 month old 2015 Elantra. There was a second impact which was about a quarter of the intensity of the first hit. Your insured driver said he was hit from behind because he completely failed to stop, and that the driver who hit him, failed to remain. There was no proof that he was hit by another car and there was almost no damage to his rear bumper so the impact, if there was one, was minimal.

I have been fortunate enough not to have had to file a claim with my insurance provider (Mercury). However I just recently had my car towed to a local shop so some repairs could be made. I made the call to the 1-888 roadside assistance number they provide, and within 1 hour the tow company was on site to pick up my vehicle. The tow truck driver was very friendly and even apologized for taking longer than expected. The truck as well as the driver were both very clean and the gentleman took care while loading my vehicle. All and all I must say for this being my first time needing to deal with my insurance provider I was very impressed with the turn around time as well as the follow-up call I received.

A lady insured by Mercury ran a red light and hit my car. The police report reflects this, the damage to my vehicle reflects this, and Mercury is denying liability. They state their insured had command of the intersection, but this is insanity. If what they state was correct the damage to my car would be in the front panel and not the rear. I am highly upset with this shady company.

I change the lender of my home. Received letter from them that my mercury home insurance is not enough and I need hazard insurance. I tried to contact Mercury casualty insurance to discuss that. All I get is answering machine and no returns to my call. I think the mercury customer service is the worst. I am very unhappy with them.

I had a wreck on October 9, 2014. The person who hit me drove into my car as I was coming to a stop at a stop light. The driver had a Mexican driver's license and was driving his employers big truck. He acted like I was at fault but a police officer was across the street giving a ticket and although he did not see the impact he heard it and was immediately on the scene. It was obvious that I had the right of way and the other driver was cited. What happened after that was a nightmare in dealing with Mercury. It was delay and they still have not settled 6 months later.

My daughter was hit in a parking lot by a driver with Mercury Auto Insurance. Luckily, no one was seriously injured to my knowledge. The accident occurred almost 2 weeks ago. So far, the company has given my daughter no directions as to how to start the process of getting her car fixed. My daughter, myself and my insurance agent at Farmers have gotten low to no response from the agent whose name is **. ** only returned the call from our agent one time. She will not return calls from my daughter or myself. My agent stated that he could tell that Mercury Insurance was in no hurry to settle our claim.

First of all, the person who hit me (their fault), was insured by this company. They were ridiculously unprofessional from the start. They misspelled my name every on purpose to slow the process down. Then they went to visit my vehicle at the body shop and said the video was totaled. After a few days, the manager decided he wanted to go back on their word and save money and rip me off and instead of totaling my car, they low-balled an estimate to 'fix' the car. There is no way in hell the car I bought brand new for 33K could be fixed in the state it was in, let alone for a miniscule 17K.

After buying car insurance (from Mercury) I realized I could get a lot better coverage elsewhere. So when I proceeded to cancel they wanted to hit me with a 50 dollar fee for cancellation. Now I've been with AAA, Geico, Progressive even Allstate. NEVER AND I Mean NEVER will you worry about a cancellation fee. So as I peacefully discussed my argument the Mercury agent (manager) got really aggressive stating I had to pay. Now whether or not I had to pay NO AGENCY OR PROFESSIONAL FOR THAT MATTER SHOULD EVER RAISE THEIR TONE AND ARGUE BACK. IT'S ONE THING FOR A NON PROFESSIONAL PERSON BUT A MANAGER??? WOW so even if you're theirs or not they will fight to keep more money in their pockets...

Their insured hit me and my passenger from behind as I was at a standstill waiting for the right turn signal to change to green. Their insured admitted that she was at fault because she was looking at the wrong light turn green and proceeded by hitting the pedal, and that she was in the hurry that morning. My insurance is State Farm and they advised I go through their insurance because it was her fault, and they would need to pay for my rental car while it is in repairs. I took my car to the dealership where I purchased my car (it was a fairly new car) and they said they don't do body work and referred me to a body shop. I took it to the body shop and they fixed it. They got paid. I then called the office claims rep to let her know the mechanical part was not fixed and I needed to take to the service department to have it looked at and fixed since the other place only did body work.

I've had Mercury Insurance for the past year. Last year's payment for the year was $1,800.76. Expensive right. Well I received my renewal for this year and now the letter states my annual payment is now $2,435.65. I had not received any new tickets that Mercury didn't already have on record. So why such a dramatic difference, I ask Mercury and they tell me, coz one of my tickets I had received wasn't added to last year's policy. So that's why the $800.00 increase. Sound somewhat unreasonable. It's not like I received a D.U.I. or something. It was for not making a complete stop. So after that I started looking for different insurance. Then decided to pay my car off and just get liability insurance. So once I took care of that I called Mercury back to let them know I only wanted liability instead of full coverage like I had.

I have read so many negative reviews about Mercury Insurance and their claims process, I thought maybe I should write about the good experience. We had some jewelry stolen from our home, the claims department quickly handled the claim, and processed a check for the amount expected within 10 days of the filing of the claim. I have been with Mercury for home and auto for about 18 years now, and have never had one problem with them. I find them to be a solid and good company.

Shout out to **. You have always been there for anything I needed for my car insurance. I know that I'm always with questions, and I appreciate the time that you take to answer them. The prices are also very good. Thank you ** for all your help.

I have home insurance with Mercury for over 6 years. When I have the claim they are denied before they've seen what exactly what happened. Please if you really need insurance don't buy Mercury. I promise you, you will be sorry.

My son was broadsided by a gal who was running late for work. He pulled out into the street and started to merge behind a trash truck while the other party was 207 feet way from him and there was a stop sign between the two of them. He gradually pulled into the street and the next thing you know she broadsides our car. Mercury insurance found us 100% at fault and didn't even give me time to dispute the claim. They don't answer their phones and called us back from a blocked number at 7 AM and then didn't leave messages!!

Mercury ins. company should be put on the bbb. They are the worst ins. company I have ever dealt with. My daughter was in a car accident on 03/17/2015. Gave them the address for the body shop. They sent out an adjuster. He calls me, says he can't find the shop so I give him the address. And guess what, he is in a different county so he says he will call them to send someone to Syracuse to go to body shop. 3 days later he shows up. He writes down everything but does not give body shop any copy so he can start work. As of 03/27/, yep there sits my car. Not one fax or phone call to start any repairs.

My car was scratched badly when it was parked in a parking lot. Other part was insured with Mercury. I went to get the inspection to a Mercury authorized repair center Bravo Collision early February. Mercury will not recognize the devaluation of my car after repainted two doors, the back panel and the back bumper. That's fine. Bad luck.

My car got rear-ended by a Mercury insured driver. I called Mercury to report the claim. It's been 2 weeks. When I called them again, they said that their driver got rear-ended. That is completely false. The agent ** also ask me if I could use my insurance instead. Are you serious lady? You want me to pay my deductible when it's your driver's fault?

Company dropped us from Insurance after my wife made payments and no heads up on being dropped. We paid our premium but company lack ethics and customer service to keep customers happy.. Glad to find new company.

I was in a car accident with one of their clients and have been having lots of issues with this lady at the insurance company. She called me a liar about my injury and was very rude and to this day I refuse to take her calls and or sign papers for this case to close. I am now trying to get an attorney to help me with this. These people need to be more professional. I also want to know when they became doctors and without seeing me can diagnose someone. This has been causing me lots of stress and lack of sleep.

On July 3, 2013, my car had overheated on the highway and I had parked my car on the emergency lane. A vehicle had spun out of control and impacted was head on the side of my vehicle where I was laying down and fell asleep. The impacted had scared me that I had hit my head on the door handle and twisted my back plus felt whiplash. I had a bad headache within few hours of the impact. The next day my lower back and neck was sore. Due to the accident, my car was consider TOTAL. Was without a vehicle for approx. 2 months. The bus stop from my residence to go doctor appointments was 1 mile walking distance. The hottest time of the year. I had so much pain that it was difficult for me.

Driving car on road with rock slides (CA299). Hit a large rock, and damaged front end. Mercury art up the work at a body shop (Mike Rose auto body in Richmond California). The shop had my car for four weeks, with no communication at all on their part. I had to call them to check on my car and was given the slow play as if I were a mental health issue. So they ordered $3000 worth of parts and "put" the car together. I paid, signed my name and walked to the car with the man responsible for the repairs. He said he can show me what he fixed however he went over it using hand gestures. I drive away and 44 minutes later I'm stuck on the highway. It's really cold and I paid the deductible so I'm flat broke. It's getting late and I'm really sad and hurt. No respect.

First they don't send an inspector, then they won't pay my rental car, then once I argue and they finally agree too (it's in my policy), they take so long to send a check to the garage that my rental car time limit runs out (30 days). Now I have no rental car and repairs on my car still haven't started. I will be changing companies once this is settled. Not worth the effort.

This company has intentionally lost 7 documents I sent them - medical records from two chiropractors and seven medical release forms for my regular doctor. Unfortunately for Mercury, the bulk of these documents are traceable as having been sent certified mail, email, or date and time stamped faxes. Claiming they did not get them was just a delaying tactic to force the claim into arbitration. And their settlement was ridiculous. I have eight of 26 vertebrae damaged and am fighting to stay out of a wheelchair and they offered me $2,000! Also, they have contacted me directly in violation of state law when my attorney contacted them two months ago. They are supposed to deal with my attorney!!! I want to do a protest march in front of their offices and a letter writing campaign to the state legislature on them. Call me at **, if you would like to participate.

My son was driving my car and was in an accident. I was told by the insurance agent that anyone driving any of my vehicles would be covered. He had just gotten his license. My claim was denied because he was not on my policy. A month later, I was driving behind a diesel truck when a metal railroad track fell off and I hit it. Flattened all my tires. $1500 worth of damage. My deductible was $500 and was only reimbursed $700. Finally, I called to cancel on the day that my policy was to be renewed and was told that I would have a cancellation fee of $100. I will tell anyone I know to not give any business to this company.

I requested a flat cancellation before my insurance was to go into effect because of a quoting error, and was told by Mercury that it wouldn't be processed until the effective date. So they will be holding my money, which was paid in full, for over a month and I don't even have insurance with them. AVOID MERCURY INSURANCE.

Code enforcement hit fence; fence hit car = NOBODY covers it!?? Son in law, handyman A, handyman/friend B, 2 helpers, hundreds of items missing: TOOLS, electronics, speakers, 350 DVDs, 2 sets shelves, $800 laptop; laser disc player, juke box, guns (Rifles, shot guns) ammunition pistols: 9mm, .45 .22. Incident started with "LOSS PREVENTION" accusing me of stealing. COPS arrested me. I went to hospital & jail for 2 1/2 mo. Handyman A claims we're 'family friends' and wouldn't steal from me. BIG MESS. WHO PAYS what. 01-02-2014 through 03-14-2014 to current time 11-25-2014, have not collected a dime! It seems that any and all 'excuses' for NOT PAYING are used to, well, NOT PAY. WHY BOTHER WITH HOMEOWNERS insurance if they will disregard paying? = Frustration of purpose. CANNOT find account number. CANNOT find Chase Bank house payment number. WHY is everything so ** hard?

This is one of the worst company by far. I bought a full coverage insurance from them. After a week I hit debris on the highway which cause damages to my engine and front of the car. After I filed the claim with this unprofessional company they start investigating my address and didn't want to pay for the claim. I don't understand what my address have to do with the claim. I was covered at the time of accident. Pay for the damages. If you have any questions about my address let me provide you proofs. You quick to take my money but not quick to pay for the claim. Stay away from this half ** company...

I was involved in an auto incident where an uninsured driver hit me in a parking lot. I was told by this company that the claim was settled in my favor. 2 weeks later they call me to tell me that it was now in the favor of the other driver. I felt complete wronged and not safe as the insured. This was completely unprofessional. I felt as though I was merely carrying insurance to take care of other drivers that mess up without insurance. The other driver lied to me and told me that he had insurance and said that he would get his car taken care of himself, then 5 DAYS later called me to say that he wanted my insurance to pay for his car because his insurance had expired. THIS is that man that MY insurance company is siding with. This whole situation has been complete crap and BRIAN ** in the claims department was unhelpful and rude.

I haven't had a claim in over 7 or 8 years. Had a water damage claim that could not go through the Sears Home Service because they apparently do not have any liability insurance. So after six months, I decided reluctantly to put a claim through my own home insurance. The adjuster was a phony whose whole objective was to disallow the claim under the guise of "help". So if you want to be frustrated and lied to and ultimately be dismissed with their own justification, this is the insurance for you. I could not give less than zero or else I would.

I was driving very slowly through a parking lot. A car backed into me from a parked spot, hitting my right passenger door and tire. The car was attached to my tire as the driver continued to back up. Finally he stopped. I had my two daughters in the car, one in the back right side, one in front passenger side. The driver got out of car to see if we were OK. Shook up but uninjured, we were OK. I couldn't move car into parking spot as my tire was blown, a huge hole in it from the driver's car. I finally got it into a spot. We exchanged info, but I didn't get to see his info. He just wrote it out on paper and said he was in a real hurry. He left.

Do not use this company!!! We were contacted by Mercury Ins. demanding that we pay for an accident that never happened. The first agent was the rudest professional I've ever spoken to in my life. We contacted our own insurance company and our wonderful agent took over. With the help of our agent, first-hand witnesses, an examination of our car, which showed there was no damage, and a video from the scene, we were able to prove that the person who said we'd dented his bumper was lying. But that didn't stop Mercury Ins. from contacting us by letter again demanding that we send all the information all over again.

Rear ended by a Mercury insured driver while stopped at a red light on June 30. I still have not been able to get my car fixed and have paid out of pocket for all medical-related expenses. Finally had to get a lawyer, which should have been totally unnecessary. Would never do business with this company on any level.

I got into my car after work and it would not start so I called Mercury, which I pay each month for roadside assistance, just to be told they only pay $75 of the tow and I would be responsible for $96 for the tow upfront cash or credit. Long story short, I'm stuck in my job's parking lot. Thanks, Mercury.

August 26th, 2013 I was involved in an accident in California with a Mercury insured driver that totaled my truck. I was left stranded with nothing but the clothes I had on. One year later I have still not received even an offer of settlement. I spent thousands of dollars getting back to Florida and the following months, without any source of income. My truck was a commercial truck and my source of income. All Mercury does is delay and when I do contact someone it's almost like it's my responsibility to ensure they get all the information they require, even if it's from another party. One year is excessive to settle what I consider to be a simple property loss claim.

I had gotten an quote of $452 for a 2012 MINI JCW insured in Texas. It was a good deal so I accepted it (July 28, 2014). This was paid in advance and in full. On August 05 I get an e-mail from the company saying that I was due a payment of $310. No explanations, the only thing the e-mail said: Due date August 20th. I called the company and after getting multiple reasons as to why my insurance premium went up I called my previous company (GEICO) and got a better deal.

In September 2103, I was rear ended by a Mercury Insurance policy holder.. Had to submit invoices three or four times. They kept delaying and indicated that unless the medical providers sent them all kinds of paperwork, they will not reimburse me. Wrote to the president of the company. Some guy called Gabe, one of his henchmen replied and gave me a canned answer... Meanwhile, I had to pay for my own medical expense even though it was clearly the fault of the guy who rear-ended me. Spoke to several lawyers. They ALL indicated that Mercury is the most difficult company to deal with, totally unfair and they will screw you every time. We have a homeowner's policy with them. We are canceling that in a heartbeat. Remember, if you have an auto, homeowner's or any other kind of insurance, get ready to be put through the wringer.

I had back pains, shoulder pain - although I had back pain prior the accident, but the accident impact made it worst. I went for treatments for 3 months. An investigator came to my house on 12/19/2013 and from since that date I did not get a response. Friend's brother got involved in his sis accident and he created so many lies to insurance company. Also, she called her brother and her brother told her don't call the police and no officer came. Also my other friend too was in that car - same thing happened to her and they interviewed her 2 months ago and she's still waiting and response. I wonder how long does it take the Mercury Insurance to respond.

On November 7, 2013 we were badly read-ended by a driver who carried Mercury Insurance. Today June 26, 2014 we were offered less than what it would cost us to reimburse just our medical expenses and left nothing over for pain and suffering. If you are considering getting insurance with this company, read the reviews first. Also try not to be hit by someone who has Mercury.

I've had Mercury auto insurance for years until they tried to double our monthly premium. We added a truck about 5 months ago, the premium on it started out fine, about normal pricing. But then about 5 months later, they said they messed up on it and back charged me for all those months THEY screwed up, and gave me a new premium that was about double of what it used to be! Keep in mind, it was THEM who screwed up, but I got charged for it lol. Wow. Just wow.

I have been with Mercury since I started driving. I am in my 50's. I have a clean record. No tickets or accidents. I used to drive a Mini Cooper. I traded it in for a 2 year old VW Golf. Nothing fancy, not the GTI sports package, just the regular old Golf. They raised my premium $400 a year! I couldn't believe it! I asked why and I was told it was because it was "a newer car". If that was the case, I asked why my premium did not go down as my other car depreciated? No answer. I haven't had the chance to look around but if I find another company that is one cent cheaper, I will switch. I can't believe the way Mercury treats their good, loyal customers.

After having Mercury for home and Auto for over 18 years, my son had an accident. It took them three months to get his car fixed. They have not stayed in touch with me. The other party is claiming "soft tissue injury" and, now 7 months later, the claim still has not been settled and the other party had Mercury also. When I call to check on this, they are rude, condescending, and act like they are doing me a favor. What do we pay for insurance anyway? They increased my rate with no notice whatsoever and when I asked about it, they lectured me on my son having been at fault in an accident. This company is the worst.

Please be aware when of Mercury Insurance!!! My experience with them is when I cancelled one vehicle, and the very next month they charge me for the car I no longer had, and I tried to get my money back, they told me being that I already had my billing statement, it was already in their system to be charged the next month for it. I ask them what date the car was cancelled, they told me the same day because I had to fax over something that said I was removing one vehicle. I was charged for a car that I no longer had. This company is a joke, I would not recommend this company to no one. Bad bad bad!!!!!!

I have had Mercury Insurance more than 10 years. I just recently found out that they were charging me for the single rate instead of married rate. When I called, one of the customer service reps argued me down and would not let me talk to the underwriter. They paid me from 2005-2011 without an explanation of the policy costs. How do I know I was paid the correct amount and I did not get an apology.

A customer of theirs caused an accident. Mercury will say that their customer refuses to cooperate with them. Even though there is proof by citations given out, they will refuse to pay up. It's that easy!! Mercury will stand by their phrase "Our customer won't answer his phone; therefore, we can't help you.” EXCUSES!!!!

We had an accident in March & we took all the pictures, my truck, call to 911 & her car, & sent them into the insurance. And insurance after more than 3 weeks then phone tag has now said we were at fault and taken her side after our proof.

After 13 years of never missing a payment and 10 years of no claims. We were dropped when a series of Extreme weather events required us to file 3 claims in the last 3 years. I have my (FIVE) vehicles bundled with Homeowners insurance and have always loved this company. But I guess this is how they reward loyalty! By dropping you first opportunity.

I was rear ended Jan 2014, when I called Mercury to send out a tow truck (coverage was included in my premium), they denied me the opportunity to get help. Why? Because according to Mercury, you need to make a claim first and then they will send help out to you. Who in their right mind has the time to answer questions about the weather and VIN when you have just been in a car accident? Needless to say, I was stuck in the side of the freeway with my 3-year-old son and CHP was at my window threatening to tow me if I don't get off... Did Mercury care? Nope they said, "Sorry, I cannot get help out for you today."

On October 24, 2013, I woke to my car broken into in front of my house. Later that day after going to work and finishing my business as normal, I returned home to find that my HOME had also been robbed with my computer gone, designer bags gone, designer jackets gone, taxes gone, and most of all receipts gone. I have been dealing with to top this whole cake off also minor identity theft, someone calling into my bank and requesting a new card be sent out while I was with clients (clearly wasn't me), among other minor things.

Just had the displeasure of speaking with Natalie. Never have I been treated so rudely by a car insurance agent. After informing me with misinformation that my license wasn't valid (which it is, I double checked this at the DMV today after speaking with her), I was shocked. She provided a wealth misinformation about my driving record. Maybe they don't have up to date records in front of them but it doesn't excuse the manner in which she behaved. Continuing to speak in a disrespectful manner and be smugly condescending towards me over my driving record, she was very short and eager to get off the phone... This is what you call a professional Mercury?

I have auto insurance with them for 1 year because they quoted us a few hundred dollar cheaper than my old insurance company. Right after the 1st year anniversary they raised our premium so much without any reason. Obviously, I went and shop for new insurance and got a very good quote from GEICO. After I've cancelled my policy with Mercury, I received another invoice from them balance due in the amount of $651.70. I was curious why this since I've been paying $581 monthly debiting my checking account. They told me that this is cancellation fee of the months that I didn't use with them. I've never heard from any company that I deal with over the years that there is cancellation fee. So basically, they raise your premium when they feel like it and then won't let you cancel or you will get a 10% cancellation fee? This is highway robbery or what? Anyone out there even tries to considered Mercury for insurance, please think twice.

Been with Mercury for 10 years. First claim. Had water heater burst and flood most of home. Called in claim 9 Nov 2013 and no word from adjuster for 5 days. Mercury doesn't agree with noted damages and remedies. I had to have all of my furniture and related belongings stored (since 11/12) to conduct dryout, asbestos repair and drywall repair which are just now being complete. This is a covered claim that Mercury admits. However, they do not agree with the level of the storage bill so they cut ME a personal check for 5% of that bill and refuses to even compromise or discuss. Storage vendor will not release my belongings until they are paid in full and still wants to charge 3K to return items.

New parts are available but they won't spend the money. My policy cost me $3,800.00. When I went with this company, I was told "only used parts would be used if New was not available". These guys are liars.

A family member had an accident, so I loaned him a vehicle, which had full coverage by Mercury Insurance. I have been with Mercury for 14.5 years. I was totally honest with my agent, not knowing how long he would need to use my car. My agent told me that because he had just had an accident (1st one he'd ever had, and he's 58 yrs old!) that I'd have a surcharge (premium?) to add him to my insurance as a driver, which I was more than willing to pay. Seems Mercury did not like this and because I had just paid for my renewal, would renew me this time, but would then drop me at my next renewal.

Bought used car 2 months ago, purchased Mercury Ins. extended warranty. Had a problem with heater, called Mercury to see if repair would be covered. Waited on phone for 30 minutes. Agent said it would be covered. Had it fixed. Dealer called Mercury for claim, was told it was not covered, even though I had preapproval that it would be covered. Had $91.00 bill. I called Mercury, waited on phone for 30 minutes. Was told by another agent that they did not tell me it would be covered. I am cancelling this policy. Lousy customer service. Don't cover what they say they will.

I avoided an accident on the freeway - when someone stopped short in front of me, I slightly veered into the HOV lane - just left front tire - lane was clear, no harm and no collision. Then came a motorcycle from behind me, hit me on my side, then hit the car in front of me! Mercury said I was liable! They did not talk to all parties and only took for truth the statement from the motorcycle guy who misrepresented he had insurance. They told me case was open while waiting for my "rebuttal" but they had already settled! They are a horrible operation and I do not want to continue a business relationship with them.

One afternoon, I was at a red light and a car rear ended me. The guy didn't want to go through insurance so I said okay then paid cash. Next thing you know, he files a claim saying I had hit him! Mercury didn't do crap and sided with the other guy and denied liability for my car and his car. Second incident, I rear ended someone and it was only paint damage! I receive a letter stating I caused over $1000+ worth of property damage which is absolutely bull! Hate this company and hate people who try to screw you over!

August 14, 2013, I was involved in a car wreck with a guy who had Mercury insurance. He was in a rental car, and rear ended a car in his lane, shoving that car into my lane, where I rear ended car he hit. The girl was 17 years old. She is alive and well, thankfully. It has been 4 weeks, and still have not heard a thing from Mercury. They did not contact the young lady's family, or the rental car company. I was more than happy to give the girl's family the claim number. The rental company called me to get info. Janet ** is handling the claim, but she is very bad at her job. Going to the lawyer next week.

Horrible customer service. Cannot get a hold of the claims adjuster and his Voice mail said to press 0 if you need immediate assistance. I did but it was the operator and she is not an adjuster. She would not transfer me to someone who was available like other insurance companies. She would just give a message to the handling adjuster and I still didn't receive a call back. The operator was rude and hung up on me. Worse experience in claims.

I was NEVER an adjuster for Mercury but a large reputable insurance company. And I will tell you that the person that hit your wife may have only had the minimum limits for bodily injury coverage in your state. So what happens is his insurance company can't come right out and tell you he doesn't have enough coverage, but bodily injury is a lump sum one time payment issued at the completion of all treatment and medical expenses and pain and suffering settlement. Now as I said I don't know the limits he had but if FOR EXAMPLE he only paid for 25/50 (which is the state minimum requirements in my state) which means it will pay no more than $25k per person and not to exceed $50k for the accident as a whole. So if your wife's medical expenses are anywhere near whatever his first number is then they have a possibility of what they call "exposure" for their customer and they can only pay out within the limits of the coverage he pays for. So that may be why they are telling you to get an attorney because you're going to have to end up suing the guy to get anything over his limits..

I signed on to Mercury in May 2013 after moving from VT to CA. I had a minor accident in CA in Nov 2012 when I first moved. The claim paid by Geico (my previous insurance company) was $455. A month after I signed up with Mercury, Mercury started to send me letters every two weeks asking for a proof of non-at fault accident in VT in Nov 2012 (they also stated that the claims cost >$750), talked to Geico and had Geico send them letters stating that the incident has indeed happened in CA and cost <$500, they didn't take that answer and send me a notice of cancellation plus $5 late fee... How do I show proof of something that didn't happen??

I have a brand new car and got a crack in my windshield in the first month. When I filed the claim, they said that the coverage of my car has not started at all and that made me really nervous. It was the agent's fault who did not process my payments and he did not inform me about it. I was lucky that nothing bad happened in between that time. And again, I have the same problem. I fixed the previous crack paying out of my pocket and now again, I have a crack and they do not want to pay me saying that it's natural causes. I do not understand why I am paying my hard-earned money to these people as I am being covered for nothing. So I no longer recommend it to anyone especially if you have a new car. Don't even think about this company! Rather, pay a buck extra and you definitely won't regret it.

Ms. ** from Mercury Insurance liability claims wasn't very helpful to me when I put in a claim for my neighbor's water leaks, one from his pool and the other from his broken water line which I don't know how long these two leaks were constantly leaking into my property on the back side of my hill. It caused major damage and the water did a lot of damage to my property. I spoke to her today and she said Mercury Insurance was not responsible for the damages, which I seek a different matter. She said it was an accident the water was leaking to my property and they do not cover for this. At first, they came out and saw the damages, sent me an estimate of what they proposed the damages were and said on the front cover that they're not responsible for the coverage. Well, their client is their customer and they have liability insurance to cover such incidents. But she said they don't cover accident.

This company is scamming millions of dollars in interest through automatic payments (ACH)! Do not set up automatic payments with this company. They will continue to debit your bank account even after cancelling a policy, knowing they have to refund the money for services not rendered. They will sit on your Renewal fee for as long as they can for interest & it will take you over a month to get the refund! If you cancel your policy & have automatic payments, make sure to go directly to your bank and fill out a Legal form to block any future debits from Mercury. This process will take 3 days & money owed to you will be refunded & extracted by your bank in about a week. Do not cancel ACH payments through Mercury as they will make it as difficult as possible for you to cancel your policy & refund your money. Go to your bank and stop it at the source! I am one of very many people who seem to have had this same problem with their highly unethical business practices. This company needs to be stopped!

Richard ** in Claims department is the worst. I don't have Mercury Insurance but I did get into an accident with a person who does. He is useless, unless you would like to be the person to constantly nag about the accident. Seriously, you should be the person calling me to get my record statement if that helps with your ** investigation but I had to give you the call to talk about the accident that happened nearly 3 weeks ago! If I could give no stars, I would. ** customer service!

On 3/29/2013 we started a homeowner's policy with Mercury insurance. On 4/10/2013 we got a call from Mercury stating they will have to cancel our homeowner's policy because we are selling our house even though we live in it and occupy it. They charge a $50 cancellation fee if you cancel or stop selling your home. So I cancelled. I think this is their way to make agents' fees and then let go. Want insurance with Mercury insurance? Think real good.

I switched to a cheaper insurance - reputable with more coverage. When I called Mercury, they refused to stop the ACH payment. So I not only paid for the new insurance coverage, but theirs as well. I called my bank and they emailed me an unauthorized ACH form to fill out. I filled it out and sent it back. My bank just informed me that Mercury is saying my bank only has one day to fill it out and the only way for me to get my money back is for them to cut me a check. I find that totally unacceptable. This company has so many complaints. I am wondering if they will continue to take out payments instead of stopping the ACH payments from going through next month? I called my bank to make sure no more payments go through, but in the meantime this delay in getting my money back is outrageous! I am not a happy camper.

Heads up. Unlike many other auto policies (AAA for one), Mercury Insurance will keep on debiting your account in perpetuity. You must cancel the policy early to avoid paying for duplicate coverage and penalties. Canceling is a pain! You must send them a copy of the new policy to do so, and it takes weeks so they can extend the billings. Given the choice to keep month's charges for nothing and waive the additional penalties, they were "unable" to comply even though they had collected month's fees for nothing already. User experience means nothing. They are shortsighted and greedy. Beware!

I borrowed a rental car from the repair shop that I chose and I had a very difficult time in getting a reimbursement. I wish Mercury could just have paid the shop directly for my rental use. I am thinking of switching to another insurance company if they continue doing this. I hope you do something about this. What happened to the customer service?

Arbitrator awarded settlement less $20,000 for an accident where one of their insured was at fault. Mercury refuses to accept this and is taking the next step with the possibility of a trial. I heard if this goes to trial, it could take 2-3 years as the system is backed up. I am beside myself that they are able to get away with this and back up an already clogged judicial system. And what about me? I was stopped at a stoplight when I was rear-ended. Why should I have to put up with this abuse?

If you are like me and have a tight bank balance to watch out for, I would not recommend using the auto payment option. When you sign up for it, they tell you your checking account will be debited on the same date each month, which in my experience is not true. It was set up to be paid on the 4th of each month, but has ranged from the 5th, 6th and now the 8th and caused my checking account to become overdrawn. And there were no weekends or holidays that would have kept them from billing on the day stated on the agreement. The automated payments are supposed to save everybody some time and money, but this only works with consistency, which obviously, they don't have.

It seems as if no matter how many complaints, these guys still are not held to a higher standard. Back in June, a driver blindsided my wife and hit her car at 55 miles an hour causing both airbags to deploy; thus sending her to the hospital in an ambulance. We have a leased 2011 Acura TL. The other driver was ticketed and charged with failure to control vehicle, and was cited for maximum impact on our car. Damage to the vehicle totaled $11K and hospital and other services around $5K. My wife has nose bleed and headaches at random times, and still seeing an orthopedic on her finger. Mercury admitted fault, but has dragged this on forever. They just keep saying get an attorney.

I signed a settlement for $3,600.00 with Mercury Car Insurance due to the car accident in which their client was at fault. The insurance company told me that I had to sign a settlement before they mail me a check. Since the beginning of January, they keep lying to me that they already mailed me the check. I never received anything from them. Note: All prior mail from them I was receiving within two days. My postman never lost anything. Now according to the Mercury Insurance agent, my post office and their working personnel keep losing checks, because Mercury Insurance agents already mailed me several checks provided that they voided the first check and issued a new one. The second check that Mercury mailed two weeks ago, I also never received either. I am so tired to listen to their lies. What should I do?

You should be ashamed of yourselves. My policy has gone up twice in one year. No accidents, no tickets, just nationwide increases. Well, my boss hasn't given our company any of those at all; yet, you deem it necessary to have two? Some of us are trying to raise a family, struggling to keep a car on the road and be a safe driver. What happened to a company having a solid relationship with its consumers? Apparently, morals aren't your strong point so I won't bore you with details. I will say with my line of work, which is dealing with the public (face to face), I try and make sure the customers, who in turn pay my salary (and yours), are happy and want to continue doing business with me. I know I am a dying breed but soon you will be too because with service like this, I can see why your company has such negative reviews.

I had my car broken into. The car part of Mercury covered my car, but I had to run the missing items through my homeowners with Mercury. Because I said I check my business email on my personal computer and my laptop was in the car with other items, they will not cover my laptop, which is my personal laptop not business. I have been a client for over 15 years and my kids also. For them not to cover a theft of a personal computer is not acceptable. Also the customer service was terrible, my claims adjuster took 3 weeks to connect with me, and then when she did, was rude and not helpful. Then she went to her boss and he was the same and no help. They do not care about a customer of over 15 years and all my kids being customers. They are terrible and they used to be a great company. So if you have them, watch out.

Is this ** supposed to help or just take money from you? Last year, some lady without a California license was talking on the phone, opened her car door (driver seat), but she was parked on the side. She should have been looking and not on the phone and not even be driving. I told this to Mercury insurance and they did nothing. After 2 weeks of calling and no one answering, I just gave up. After a month with no contact, they told me the fault was equal, so no coverage ...

I had two accidents being rear ended. In one, they put me at fault claiming that my lane change was unsafe. That can be argued, but I can see how it can be argued both ways. In another accident, I was rear ended by a person who claimed that she was rear ended and therefore not at fault. My insurance did not pursue their insurance to pay for my damages. I just realized that Mercury is just happy to take your money and not want to do anything for you. They are negligent. Someone should sue them for negligence. It is amazing to me that in this country, companies can operate with so much obvious conflict of interest. They are happy to put this fault on me, put me in high risk category and charge me higher premiums.

Very angry - I was in an automobile accident 7/31. I reported the accident 20 minutes after it happened. I then called back an hour later and told them I need the car to be towed. I was on the phone with the Mercury rep for about 45 minutes. They then said that they could not issue a tow truck and it would have to be in the morning. I said no way would I leave my car in the parking lot. I was over 2 hours away from my house. I asked for a supervisor and he was not helpful.

My mother was blindsided at an intersection by a Mercury Insurance holder. He was 100% at fault. Luckily, her injuries were not bad. She just had a back surgery. My mother wanted them to pay her related medical bills and compensate her for her car that was totaled. My mother had to travel to South America, because her mom became sick. She left me a power of attorney, so I could handle this for her. It was becoming too stressful for her. I spoke several times with her, and she stated my mother had no medical bills because she had medical as insurance and that therefore, there was nothing to compensate her for. She offered $8,000 and sent a release of claims.

I noticed some moisture under the kitchen mat, so I used a paper towel to wipe up the moisture and I noticed a mushroom growing between the bottom of the dishwasher and the tile where they butt up to each other. I called Mercury Insurance and they said a leak detector man will come out paid by them. He came from Menifee, which is over 80 miles from our house, and took the dishwasher apart and said the inlet valve is no good and it's dripping under my cabinets; the toe kick plate is damaged and I have water under the tile and I need a restoration company. He disconnected the dishwasher and said Mercury would send out their adjuster. He came out 2 days later and took pictures. He said several times they do not cover this usually, but he took my information about the mushroom and the wetness on the floor. Mercury sent a letter stating they will not cover this since it was going on for 30 to 60 days or more.

A Mercury-insured driver ran into the back of me while I was stopped at a red traffic light. There was no doubt it was her fault. I went through my insurance, as I did not know I could go directly through hers. Thank God I did. Paying the deductible was tough but worth every penny that I will eventually get back. I called Mercury yesterday as I had $345.00 out-of-pocket expense due to the car hire not being fully covered. This amount included the daily extra insurance I bought and the $10 extra per day the car was costing.

A Mercury-insured driver ran into the back of me while I was stopped at a red traffic light. There was no doubt it was her fault. I went through my insurance, as I did not know I could go directly through hers. Thank God I did. Paying the deductible was tough but worth every penny that I will eventually get back. I called Mercury yesterday as I had $345.00 out-of-pocket expense due to the car hire not being fully covered. This amount included the daily extra insurance I bought and the $10 extra per day the car was costing.

A Mercury Insurance customer ran a stop sign and crashed into the side of my car. I have pictures of the accident as well as a verbal confession from the driver John ** that it was his fault. I filed a claim with ** of Mercury Insurance in Santa Clarita. Mercury Insurance refused to pay the claim. Now, they have sent me two separate letters with claims against me for different amounts totaling $1,900 and $3,200 respectively. I am retaining an attorney and am planning on fighting this. I would like to ask if there are other people mistreated by Mercury Insurance who are interested in taking Mercury Insurance to court with me.

I filed a stolen vehicle claim with Mercury Insurance back in November 2011 and have not been compensated for my loss. I had full coverage on my 2003 Chevy Suburban and was a policy holder for over 5 years with Mercury. When my vehicle was stolen, I reported it and assisted Mercury insisting with the local police department to run finger prints on the truck. I even provided a timeline and had family members give statements to the insurance investigator which was recorded by Mercury Insurance. All of this was done months ago. I have not been paid for my loss! I have even hired an attorney for this and have yet to get results! This company is only out for themselves, period! They are quick to collect your payments for coverage, but when it comes time to setting a claim, it's a different story. When you first file your claim loss, the insurance company will be more than happy to talk to you but beware everything that you tell them will be used against you in order for them not to pay your claim. Bad, very bad insurance company! All I can say is do your homework when looking for insurance of any type through Mercury Insurance company.

I recently submitted a claim to Mercury Insurance under my Homeowner's policy. Policy is not based on exclusions, rather inclusions, and a very improbable and specific list at that. While my personal property may be covered during spontaneous combustion, airplane crash, or lightning strike, falling off a truck is not an acceptable condition, unless I get in a car accident in the process. Moreover, they would not assign my case to a different claims adjuster even after I made a complaint to the supervisor. This is a two-fold issue, unreasonable exclusion of coverage plus poor customer service.

I was hit from behind by their driver. It left me with no job and 30 grand of medical bills. His policy is 25 thousand dollars max and the car alone was damaged for 12 thousand dollars. They won't pay and have been dragging it out. They ruined my credit and my career and won't do anything but offer 11 thousand dollars. That would leave me with losses near 70 thousand dollars when all is done. I didn't do anything wrong and he admits he hit me.

On July 10, 2011 at 9:35am, my car was parked on a public residential street in Santa Ana and there was a 1995 Toyota Civic which suddenly hit my car in the rear driver side. It pushed my car, smashed it to the curb, bounced back and hit the other car parked in front of my car.

I sent them a request to accommodate my loss after 17 years of continuous payments and service with no claims on my house and auto. I even told them that I plan on staying with them for another 15 years as my son goes through school and until he is 26 years old. So they would get another $23,000 in premiums from me.

On March 15, 2010, my house caught on fire. I was placed in a motel then a rental home for almost a year. My girlfriend and I of 14 years have found that Mercury Insurance is not going to cover 50% of my personal belongings lost in the house fire because they are saying half of everything was hers. Then they (Mercury Insurance) say they are not going to cover anything of hers because we are not married. This makes no sense at all to say half was hers then say they are not going to cover her things because we are not married. I lost $75,000 in personal things and am fighting with them to get more than the $10,000 given to me. They should at least make me whole again and not make me sleep on the floor and ring up credit cards just to get by and buy pots and pans to cook something for dinner. This does not even include all the things I lost in my garage.

The supply line to the toilet in the master bedroom broke, flooding the bath area and part of the master bedroom. I called my agent who gave me the contact number for Mercury Insurance. When I called Mercury Insurance, I was informed that my policy had lapsed for non-payment. I explained that the insurance premium is paid by my mortgage company, Wells Fargo. I then called Well Fargo who told me that Mercury had informed them in December 2010 during the renewal process that the insurance was paid. Now, Mercury has all but told me, "Too bad, too sad." Mercury did send out a property field adjuster this morning. He assessed the damage and it will run into the $1000s. But that does not seem to be a problem with Mercury, since as of now they have washed their hands of responsibility.

Last April 2010, my husband received a speeding ticket in Highlands County Florida. He paid the ticket and enrolled in a traffic class to avoid points on his license. He sent in his proof/paperwork. In August of 2010, he received a notice from Highlands County that his license had been suspended because he did not submit his paperwork related to the ticket. After several phone calls, it was determined that they had suspended his license because they needed an original of the class certificate, not a copy. He then had to drive down to Highlands County to present the original and pay fines to reinstate his license.

I have been with Mercury Insurance for 27 years and have recommended them to many people. Recently, a payment was missed and we resolved that very quickly. Two days later, I had a minor accident, took photos, left insurance information on a truck that had clearly illegal bumpers. Photos were taken of the damage and e-mailed to the claims representative. My doctor made a phone call and said that I had an accident on that date and at that time. They disputed the claim and the examiner presented it to me as if I was lying. I just worked with Apple Computer for 1/2 a day getting time stamps on the photos and forwarding them to Mercury but the damage is done.

Back in January 11, 2009, a driver hit 5 vehicles in front of my and next door neighbor's houses. The car is insured by Mercury. A police incident report was made and the driver was arrested. A claim number was issued by Mercury to all the owners of the vehicles involved. Whenever I call the insurance for a status of the claim, they send a letter saying "it is being reviewed so releases can be mailed out". Almost every month I call for the status. And finally back in June 2010, I received a letter of offer for about $1,700. Every month I call the insurance on the status of the check and this Lina sends out a letter again saying "waiting for verification from all parties". Till present I have not received any claim money from them. I was forced to sell my daughter's car to some recycling center.

I got into a very small accident on 11-05-09. The car cut me off and pushed the breaks. I am glad I was not going fast at all. The lady got out of the car. She was on the phone. I called 911. I had two of my friends with me. They witnessed everything. I was glad that no one was hurt and our cars were not damaged. But we still called 911.

My husband was a passenger in a car which was stopped at a turn. A lady slammed into the back of them. She admitted to being in the wrong. She was texting on her phone. My husband had recently had spinal fusion done and the impact fractured 2 vertebras. He was hospitalized and told that it will be 6 months before he heals. There’s over $20,000 in bills but nothing was offered to be paid. The adjuster finally called and wanted my husband to sign a 10-year medical release which has nothing to do with this injury. His neurosurgeon stated that it was directly caused by the wreck.

On approximately July 24th, a vehicle insured by Mercury Insurance backed out of a parking space at the high school where I teach. I was pulling into my parking spot at the time. The damage was relatively minor (body shop estimate was less than $1,400.00). I called Mercury Insurance and they sent an adjuster over to see the vehicle about a week afterward. I emailed and called their number several times trying to find out what the outcome was and what I should do. I was eventually told that the adjuster was "on vacation" but had approved $475.00 in repairs. My body shop clearly stated that that amount would not begin to cover repairs.

On the morning of April 26, 2010, I was rear ended on the 405 freeway while driving to work. The woman and I nervously exchanged information. She rambled about not being able to afford this right now as I watched a small dog leaping around the steering wheel of her car. She claimed she hit me because the guy in front of me slammed on his breaks. Looking back, I wish I had taken pictures and made a police report. Before driving off, she made a comment about going to get her car fixed asap and offered to refer me to a guy she knew. I obviously was not interested and let her know that.

My Daughter was broadsided by a mercury insurance client. It has been 6 weeks since accident. First they said they had to investigate to see if their client was insured. Something about missed payments. No they say he is insured and they are going to send us a check but they want her to pay $1700 for storage fees because they left car sitting there. She is the victim. She was hurt and missed work. No rental car nothing. Still waiting for payment.

Driving east on 210 freeway 745am when a tire came at me hitting my right front fender. Mercury said it was a collision not comprehensive. Even though there was no accident. Wants to pay $500 instead of $50 comp. Damage to my truck was$780.

It started on the night of March 7, 2009. I had my car parked out in front of my mother-in-law's house when it was hit. A man going the wrong way hit the car head on. It was totaled, and I needed a replacement car. Mercury told me I did not have rental car coverage, but since I was not in the car, I obviously was not at fault. They told me to get the car and I would be reimbursed. I really had no choice because I could not miss work. I got a rental car for a little less than 2 weeks. I put my own credit card on file and was billed $480. Upon returning the car, I called Mercury who told me to fax them over a copy of the receipt in order to verify the amount I paid.

I had let a friend borrow my car, so I added him on as a driver. When I asked him to return my car, he would not. So I then called the police. The police contacted the person, and I got my car back. I then called Mercury to have him taken off my policy. Then I noticed my car wasn't running right. It overheated immediately so I had the car towed to the shop. I also noticed that it had been in an accident. So I was just happy to have my car back. The car needed engine work done, which cost me $1600. Then after it was done, the mechanic and I noticed the we couldn't put any gas in the car. It would only take a little at a time. So I took my car to another shop to have it looked at. The mechanic saw that my gas tank was full of sugar. I then called the police. They informed me that my car was vandalized.

Water seeped into the grout around my sink and caused the cabinet to rot and disintegrate and the sink pulled away fro the wall. The adjuster come out once and a plumber, as well. The plumber told me that the water seeped into the grout and caused the damage. The insurance company did not contact me again for more than a month so I called them and asked for a letter updating the status of my claim. The letter they sent stated that they needed more time to investigate the claim. They never returned to my home nor did they contact me again.

In response to your correspondence sent to me regarding my claim, I have concerns re: my (your) coverage. My vehicle was broken into for the sake of stealing it. When it wasn’t successful, several items were stolen in the process. My main concern is the theft of my Magellan (GPS). I use my GPS nearly every day. In my estimation, a GPS is not a personal toy. It is a viable and important item to me and I use it extensively. Its sole purpose is navigation inside my vehicle and has always remained there.

I was rear-ended by a customer of Mercury Insurance in early 2009. As I was entirely not at fault, I assumed and was led to believe that Mercury Insurance would ultimately pay medical expenses and other damages. When it came time to settle, the adjuster offered a settlement that wouldn't have even covered the medical, let alone other expenses, claiming the treatment was not needed. In short, I was eventually able to negotiate a higher settlement, but in my estimation much lower than should have been appropriate for the claim. These people will nickel and dime you and wear you down.

We used Mercury for our home owners insurance because they were the cheapest and I didn't research them. From the start it has been a long, exhausting saga trying to correct our policy. They had originally given us a policy for our old address, which was a mistake. I paid in full then they canceled that policy to start the correct address policy, then paid in full for that one as well. After a few weeks of not receiving my original refund, I called and was told they were just holding onto it.

And the saga continues… See the post from Elizabeth in Mission Viejo, CA. I will try and make this short but it's really difficult as I am so infuriated with Mercury and the adjuster Joan W.!

I was visiting a friend, not familiar with the area so she drove my car and I was the passenger. We were waiting for the cross traffic to clear to make a left turn onto a residential street when a teenage driver didn't notice we were stopped. He slammed into my car going approximately 35 miles per hour. His car was a large SUV 4x4 and had minor damage. However, my car was completely caved in and the imprint of his license is on my car, that's how fast he was going. The brunt of the damage was on the rear right side which is the side I was sitting on. My head felt like it exploded, but in confusion, I did not call the police right away since we exchanged our information and talked with his mom. I called and reported the incident to Mercury. They said I should go through my insurance to get things moving as they have to "investigate" who is at fault. If I use my insurance, my deductible is $500 and I am living on unemployment so I don't have it. They know who is at fault but go do your investigation thinking they can easily determine that since I was rear-ended and he admitted fault. I had severe neck and head pain and headaches so I called them to ask them where I shall go to see a doctor as I was laid off and no medical insurance coverage and they should cover my medical. Of course, no response.

Mercury auto drafts a payment for my auto insurance every month. I noticed that the latest payment was never processed. I called to find out if something had happened and to make a payment over the phone. The customer service rep said that the policy had lapsed. I was surprised and inquired as to why. She said they had attempted to verify my home address.

I was hit from behind by a Mercury Insurance holder when my vehicle was at a dead stop at a school crossing. I drive an Avalon and damage to my vehicle was minimal. Other driver was driving a RAM truck which had to be towed from the scene. I sustained a whip lash and went to E.R. on advice of police who responded and ticketed the other driver. Crossing guard was a witness and four children were in the walk when Mercury insured driver hit my car. Had they been in front of my car, they would have been killed. I did not have problems until a few days post accident when my neck back and shoulders were hurting. I went to a pain management specialist who informed me that it was not unusual to have pain sometimes several days or weeks after an injury.

We were in an auto accident, the other party received the ticket. We paid out $1,000 deductible and $566 in car rental. We have called, written, emailed, and cannot get a response. The accident was 4/09/09, it is now 1/17/10. Adjuster "claims" that they will have to go to trial, but a simple check online shows that the at-fault driver elected to attend Florida school to have the points removed off his driver's license which is now expired.

I purchased a brand new Chevy Avalanche on December 11th, a Friday evening. The next morning, on the way to an appointment, a speeding driver lost control and smashed into my new truck with less than 30 miles on it since driving it off the lot. The vehicle was undrivable and was towed to a trusted body shop costing me $433.

On 10/2/08, a 3-ton tree fell on my car as I was driving down Hayvenhurst, south of Ventura Blvd. at approximately 6:15 pm. My 2007 SUV was totaled. From 10/08 through 2/09, Mercury shuffled me from person to person. I told and retold my story. Meanwhile, I continued to make car payments on a car that could no longer be driven. My doctor recommended that my son deal with Mercury as it was affecting my health. Mercury paid off my car loan without letting me know and assumed my case was settled. In March, I wrote demanding arbitration. On July 20th, I received a response indicating that an arbitrator would contact me. Today, 9/2/09, I received a $1,350 check to settle the matter with Mercury. This is approximately $9,000 less than the appraised blue book value of my totaled car at the time. No letter accompanied the check. I am disgusted and will not cash it.

My son was stopped at a red light and was hit from behind by a drunk driver, who backed up and left the scene. He waited for the light to turn green and followed the driver and called 911. He followed her along with the police for 35 minutes, before she finally stopped. She gave false info, and Mercury (our insurance) paid his medical and repaired his truck.

In October of 2009, I was rear ended by a motorcycle on the PCH. I had missed my payment by 4 days. Any other insurance I've ever had covers without any lapse. However, Mercury declined coverage for the incident and raised my premium as if I was already found guilty! Needless to say, I am cancelling my Insurance and will write letters and let everyone know about Mercury. Now I am faced with going to court and representing myself. Time and money I don't have. I have had insurance for 30 years, and never have had anything like this occur! I'm a single mother with 3 kids one is disabled. I have insurance and I am certainly not the only one who has ever missed a couple of days. In these times everyone is scrambling.

Mercury Insurance Company is a bad company to deal with, and it's more of a scam. They do not want to honor any repairs covered on the warranty, and if they do, they do not want to pay for all the charges that are included in the repairs. I took my vehicle to the repair facility, and they indicated that I had a leak in my oil pan. I needed my brakes worked on and some other stuff that was wrong with the vehicle.

I was waiting to turn into my daughter’s school, when I was hit from behind. I drive a Ford F-150 commercial truck. It has a two inch trailer hitch, and solid bumper. There wasn’t a lot of damage, luckily. I read that some of the victims here have had their cars wiped out, and Mercury drags its feet in helping out the hapless victims. Anyway, I was jerked back pretty hard, and snapped me out of my seat. Even my flip flops were knocked off! I felt really dizzy after the accident, and didn’t seek medical care right away.

I was hit by a driver represented by Mercury insurance in November of 2007. I immediately called them to report the incident, and I obtained a rental car, as mine was not drivable and had to be towed to a repair shop. I was told that I would need to contact my insurance company. I refused to do so (although I do have full coverage insurance) because I didn't want a claim on my insurance for a fault-free accident. The representative reluctantly gave me the number of the woman that would be handling my claim, Maria. I called her and left a message. No return call was ever made.

I was hit by another car represented by Mercury Insurance group. I had a witness, plus damages to my car from the rear. Mercury Insurance did no investigation, no witness investigation, no damage survey, etc. Having done none of that, they sent me a paper stating I was at fault and to pay immediately. It's completely unprofessional, not to mention their inability to properly follow laws and guidelines put into place by the California Department of Insurance.

I was at a gas station and a woman pulled forward as I was pulling backwards - she ran right in to the side of my car. Talked to Mercury and they said that they would pay for my car and I never got a call from them. Then when I call over there they don't tell me nothing. I am fed up with Mercury Insurance. I think they need to be a little more respectful of people’s loss and lose the attitude.

I have been on hold to report a claim for 40 minutes, and still holding. There is no indication how long I'll be on hold for. There is only one numbef listed to call and no way to contact them on their website. So to report a claim, apparently my only option is to stay on hold and hope someone eventually answers the phone.

My car was hit by someone while we were waiting for the light to change on the right passenger sideview mirror & bumpers side of hood,I turned it all to my Insurance they refered me to 3 body shops and after I asked them why couldn't I take it to a mercedes Dealer, Mercury told me that their shops were guaranted by them and if it doesn't come out right the stand behing the work. If i took it to a mercedes dealer it Did Not have a mercury insurance guarranty so under those conditions i took it to one of the body shops they suggested of the three.

On 04-10-08 I filed a claim for hail damages on two of my vehicles. Mercury imspected and absorbed the damages. One was 733.00, the other was 2100.00. As of 07-12-08, Mercury still has not paid the 2100.00 (1600.00 less deduct) claim. The response I get is We mailed the check. I know the mail is slow but this is rediculous.

I have had Sawyer Cook Insurance as an underwriter for my Mercury Insurance policy #0401-08-008297923 since 20002. I have never made an insurance claim. In the middle of my policy period between 02/08/2008 and 08/08/2008 I received a bill from Sawyer Cook stating a policy change because they added my son Joshua to my policy, Joshua at that time had his own insurance, I spoke to a Sawyer rep. to explain that Joshua is not allowed to drive my car and why they would add him without asking my permission to do so and bill me for it. The rep stated Sawyer Cook sent a few letters.

A teenager ran a red light, smashed my car, I was out of a car for 3 months with a rental when it was only supposed to be 30 days, when I finally got my car back, I got charged $2900 for the rental car as they claimed they wouldn't cover certain days/amt even though it was comparable, then when I got my car back it wasn't fixed all the way and I had to return twice and pay out of pocket over $500 to get the items fixed.

I rented a car thru enterprise rent a car ( without a reservation thru my insurer Mercury )on Friday April 18, 2008 at a rate of 25 dollars a day. My coverage is 20 dollars a day and the enterprise rep. told me to call my adjuster to fix my daily rate, I did as the rep asked the following Monday and got a response from Shannon ( my adjuster) stating all was taken care of.

I was rear ended while stopped at a traffic light 2 weeks ago. The insured admited fault in front of a witness at the scene. Two weeks have passed with no real action by Mercury. They sent a letter indicating they are investigating coverage but the driver showed me proof of coverage at the scene. The car is my business vehicle and is not safe to drive (suspect a leak in the gas tank). It is a lease vehicle and the stalling from Mercury began when I indicated I would be filing a diminished value claim.

Mercury refused to pay my damages and made the medical lien process take so long that I now will live with my injuries for the rest of my life without compensation. I was hit by a drunk driver on April 29, 2007, while on my bicycle on the sidewalk! My attorneys have dragged their feet, and now I am never going to recover anything!

My car was rear-ended, sitting at a red light--December 2007. From the time of the collision until present, Mercury has stalled and battled with the auto body shop. Coming to no agreement with the price to fix, Mercury has now pulled my rental car. The Mercury reps have been of no help, providing no explanation.

The total damage was over $4000. We send the police report, as well as the copy of the bill to Mercury Insurance.

My medical expenses were $1,895.00 which I still owe to my insurance company because Mercury did not respond is due time for me to take care of my injuries. I have spent many hours getting the insured to file a claim in the first place and gathering documentation to why I was injured and then when my car was supposedly finished it wasn't and I had to go get it repaired at another place.

My car engine was tampered with, a VW Volkswagen covered by my policy malicious mischief comprehensive claim. The car originally only needed a valve job and I took it to repair four time in month because it overheated. Mercury still refusing to perform the valve job, claiming it only needed tune ups. The motor damage needing a long block Mercury sent another inspector out to manufacture their own evidence and prove the car wasnt tampered with and all the damage to the motor was a oil leak none of the mechanics I had taken the car to four times noticed.

My engine was maintained routinely and recently paid tuned up before malfunction due to tampering caused it to seize. The mechanic who maintained it knew upon immediate inspection it was tampering vandalism. Mercury sent their own inspectors out arguing the claim and the malfunction only needed valve adjustments below the deductible. The car would not run over 35-40 miles per hour and eventually completely seized, I taken to another mechanic and Mercury send their own mechanic to still arguing after almost three months the engine was not tampered with and the car was in perfect running condition with now oil leaks just seized due to abnormal wear and tare?

My car engine timing was illegally tampered causing severe engine damage to valves and motor.

Our automobiles were covered by Mercury Insurance for two years. We originally went to Mercury because of the price.

Merrill Lynch sent me an unsolicited credit card. I never called to activate it, nor did I ever use it, but they billed me for the card anyway and turned the matter over to an attorney. I wrote to and spoke to the attorney informing him of the situation. He has not turned it over to a collection agency and it's on my credit.