Mercury Car Insurance Reviews

Our experience has been wonderful and all needs met efficiently and promptly. I like cost, less expensive and is fully cooperative with clients. Made having an accident an easy experience. They are at the client's beck and call. I would recommend this company to my friends and neighbors.

I purchased Mercury through AIS, it was the cheapest option at the time that covered all the needs I was looking for. Process was easy, I am satisfied. I like the convenience, was able to set up online automatic payments and they have a low deductible for comprehensive coverage. But I don't like that you get charged extra for making payments that are NOT through auto debit. I didn't have bank account, and I don't think you should get penalized for not having a bank account.

Mercury has great rates and the coverage that I need. I like my agent and they are helpful and answer all of my questions that I have. Paying my bill online is simple and easy to use also. However, the rental car coverage should be extended for more than 30 days. The repairs on my car took at least 41 days and the insurance did not cover it so I had to pay out of pocket and the accident was not even my fault.

I spoke with a friend, who recommended his sister. I had been in two accidents in a relatively short period of time. She became my agent and searched for a company that would cover me with my less than perfect record. She suggested Mercury because of their reputation and coverage. It was a very easy process. I gave her my information and just like that I was covered. It was such a relief! The agent took good care of me. The service was good and affordable, and fortunately I was able to clear my record over time. I was then able to get better coverage at a lower rate elsewhere, through my employer. If that hadn't been the case I would have stuck with Mercury.

Being able to contact them directly when we have had claims for accidents has been great. I liked having a direct line to our adjuster. They also handle them quickly so we could get our new car. I like that they have discounts for good drivers, older drivers, and multiple drivers. And they have the option to purchase renter's insurance with our auto insurance plan. However they have raised our rates with each 6 month renewal period without checking to see if life circumstances have changed. And granted it isn't a lot, it still affects our budget.

I was sent to collections when I wasn't even cover for the month that I didn't make a payment for. I couldn't afford the payment at the moment due to hardship times and they just made it even worse.

I was able to purchase insurance over phone, and received a great deal. Got a better deal when I bought renter's insurance. Mercury seemed very knowledgeable, but once I needed their help, some reps make the process more stressful than need be. Quickly has an adjuster inspect car and immediately helps me get a rental car. But rep never phone backs when stated. Some of the reps seem not to completely understand their job. This has led to car being fixed longer than we were told, extending use of rental, threats of paying more for rental which is their fault and unfair. This can be very frustrating.

My driving record isn't the best. Since I am still paying for my car, I am required to keep comprehensive coverage on it and Mercury was the best price for the coverage I needed. Purchasing was very easy. I used a local agent who did all the price comparison shopping for me. Then, all I had to do was sign the paperwork! Since my insurance policy is coming up for renewal, they are checking again to make sure I still have the best price. Recently, I had to file a claim for a small car accident I was in. The adjuster assigned to my claim was never available and she did not return my calls. That's an issue.

Mercury Auto Insurance has affordable prices and seem to be located in area that are convenient to our home and affordable prices. But you don't have to go their offices. My husband set up insurance for our teen daughter over the phone and it was very easy and quick. However, prices recently went up significantly and it is way too expensive. Adding our teenage daughter to the plan made our monthly bill go up by much more than we had anticipated. But I have friends that pay way less!

We shopped around a lot and found Mercury to be our best option. I have been with them for a very long time and will continue my plan with them. My whole family has coverage with this company too. Low cost, they are always very helpful and available. I have never had to wait for a long time on hold. And they are always prompt with service. But dislike minimal coverage. I only have liability so this is mostly just because of my plan. I previously had full coverage on one of my vehicles and it was very good coverage. It wasn't costly like some other companies. Great overall experience.

I was referred through my friends and experience has been good thus far. Due to certain discounts, my insurance payment has been reduced. Reasonable cost and discounts. And the company is easy to contact. The insurance agents are also ready to assist you in a polite and professional manner and they provide good customer service. But discounts could be given on longevity with the company, especially if you have had no accidents. In addition, information should be given to customers if they no longer require full coverage.

The process of purchasing the insurance with Mercury Auto Insurance was easy. We found a Mercury Insurance office and made an in-person appointment to make sure we were getting what we wanted and were able to ask our agent questions face to face. I like being able to speak to a live person. We have the same insurance for over 10 years and have had the same agent the entire time. The company has been easy to deal with and the rates are affordable. I also enjoy being able to do most everything on-line. But it would be nice to have cheaper rates.

I had to find Mercury through an insurance agent instead of being able to locate the company, obtain a quote and purchase a policy without an intermediary. Insurance agent recorded my personal and vehicle information and recommended this company because they offered the best rate for my policy. The premium is reasonable. The claims process is not difficult, the company is easy to work with, the employees are friendly and sympathetic, and repairs are completed quickly.

Purchasing the policy was simple and easy. We simply had to call an 800 number and a woman named Wanda walked us through the process. She explained the process very thoroughly and in terms that we could understand. Wanda was also friendly, personable, and seemed to understand our needs. Mercury pays off quickly and negotiate well on our behalf. I also like the discounts and that they are affordable. When we had State Farm, it was much more expensive. However, I wish it covered pizza delivery drivers. Our son had this part time job and we did not realize his vehicle was not covered while he was working until he had an accident.

Mercury Auto Insurance was absolutely wonderful. I was on the verge of giving up on finding affordable motor vehicle insurance but one of Mercury's third party companies jumped right in to assist and help me get a great rate so I could continue to drive safely and legal. At Mercury insurance the employee, managers, as well as third party companies associated, always worked with me and were very helpful any time I would call in for any issue like late payments, questions, upgrades multiple things. They messed up my account a few times with my banking institution though but they resolved every issues I've encountered except the few that there was absolutely no other solution or way. It overall was a great experience.

I spoke to them about my windshield getting cracked due to rock from another company vehicle. They could not see if it was covered in my policy and I was transferred to several people where I had to explain my claim several times. The first 2 did not know if I would be covered although they had access to my policy and then I had to wait for another representative to call me back. They are not efficient and I frequently have to call as they price will fluctuate without cause to why.

Purchased online/over the phone. Very convenient and was able to download ID card straight to my phone. That is the most conveinent way to me to have your ID card on your phone and to be able to pull it up whenever you need to. Also the app that they have for you to download to your phone to keep track of your account and pay your bill. That is also a convenient way to keep track of things and pay your bill. How much more could a customer/client ask for! I love it! Most of all I love the customer service! That is my favorite part! Their employees are very professional and courteous. Any time I have a problem and speak with someone over the phone they are extremely patient and sweet. Have had several laughs over the phone with representatives. Great customer service which nowadays is very hard to find!

I applied for Mercury via telephone and the representative was very helpful and answered all of my questions. I knew the policy details and they were explained to me thoroughly. It was fast and easy. I feel like I have complete coverage with them. They are responsive when I'm in an accident and agreed to continue to insure me after my DUI. I also like the website which makes it easy to pay my monthly bill and look up my policy. But I feel like I am getting charged too much monthly. I understand that I got a DUI, but that should not have increased my premium so much considering there was no property damage.

I do not like purchasing insurance over the internet, so I chose to call and purchase my insurance over the phone. For me, it makes me feel a lot more comfortable actually talking to a live person. This was a nice feature that Mercury offered, because some companies make you purchase on their website or on the phone with an operator. I priced a lot of different companies and Mercury had the best price and coverage. I have only had a very good experience with them thus far and I hope that it will continue. They have been a great company to work with!

Mercury is the cheapest insurance I was able to find for myself and I like it because of the price. Get what you pay for. However, they have really bad customer service and sometimes they use agents from out of the country. I don't like their billing cycle too. They also ask for different items that other insurance companies do not require and asked for multiple pieces of proof of things that aren't true.

My insurance purchasing was a breeze. I was able to do everything over the phone and was emailed a receipt within minutes. Customer service was great. Everyone is so helpful. The website is so easy to use. The paperwork was clear and easy to read. Their policy is more than the state minimum's and way cheaper than my last company. The only issue I ran into is my policy was quoted one thing then being more expensive after I paid for it. Also, a local office would be nice. I like to be able to talk to and ask questions face to face. If I were to ever have a claim it would be nice to have a local person handle it.

My experience with Mercury Auto Insurance was great. Before Mercury I had shopped around with several other companies and the coverage provided by Mercury with the total premium was what hands down gave me my reason to purchase. Other companies make it seem that they are the cheapest and more convenient. I dislike that when you're about to leave they drop the prices like they didn't know it could be cheaper.

Agent called and was on top of things. Followed up and gave some options to keep my monthly premiums lower and followed through until recently when they upped the monthly premium out of the blue. I haven't called to find out why yet but I hope they have a good reason as to why when I do. Let the customers know the reasoning if you're going to raise their monthly premiums. Otherwise, keep them the same. Touch base every few weeks or months at the longest to see how they're doing and gather feedback.

I went online and compared rates as well as coverage options and chose the plan that was best suited for my needs for the best price at that time. The price I am currently paying for the amount of coverage I receive is what I like best. I'm happy with my choice but should offer a better roadside assistance plan and coverage for roadside emergency assistance.

Mercury Auto Insurance is very easy and convenient to work with. My premiums are reasonable and there are no unexpected fees/charges each month. They are helpful when filing claims and are supportive throughout the entire process. I wish there were more coverage options available to choose from though, so I can be sure I choose the right policy and coverage for my needs. But other than that, the process of purchasing insurance coverage with Mercury is seamless. There is no need to work with a local agent since I can sign up and choose my coverage directly online on the Mercury website.

I love Mercury so so so much. I have been with them for a little over a year now and will continue to use them. They have cheap, affordable rates and great customer service!!! I love that the rate I have locked in is so low. They offer easy bill pay online which is a huge plus for this busy mother of 4. However, cost of paper bill really sucks that they charge extra. Other than that, they are by far my fave insurance provider!!! I have had nothing but exceptional service through them. I'd recommend them to friends, family and even strangers!!! Can't go wrong with Mercury Insurance!!!

The policy is good coverage. Affordable cost for insurance with decent coverage options that give me sense of security when I hit the road. The policy has good discounts that renew annually. Good customer service from local office and good adjuster when I had a claim. My local office always gets right back to me whenever I call. But I wish I could get more information from the toll free number instead of having to call my agent.

I like all of my features of Mercury Insurance. I can visit them online to see my policy, change my coverage, pay my bill and chat with an online agent if I want to. They asked me about my car and my driving experience and which kind of deductible I would like. I could set up 6 month payment or pay it all right there. I can get ID cards also. I find it easy to navigate the website and like the way that it is set up, it makes it easy to work with. My overall experience has been delightful.

Accident was my fault and luckily no injuries. However, there was damage to both my car and the one I hit. Mercury agent handled everything on the phone! As painless as could be, considering.

Purchasing my auto insurance policy from Mercury was very easy. Their people were very friendly. They helped me understand all the different options available and helped guide me which one would work best for me. I like that you get discounts for being a good driver and have good options to choose from. Their prices are fair and possibly the lowest in the area. But it would be nice if you could get a discounted price when you have been a longtime loyal client of theirs as I have been using the same car insurance for 20 yrs+. Nevertheless, I would definitely recommend them to a friend.

I started out with a more expensive carrier and I switched when my parents recommended Mercury Auto Insurance. Now my entire family is insured by them. I've been with this carrier for years and I haven't found cheaper insurance anywhere. The process was simple and easy. I went to an office for AIS and they helped me determine my needs with a letter of experience. I like that this company has great customer service. They are easy to work with, thorough and responsive. I also like that the statements are easy to understand and the prices are reasonable and affordable. They have been around for years and that is comforting to me. However I don't like only email communication. I don't think that it's very professional or reliable to focus on one type of communication. Sometimes it's more beneficial to speak to an actual human being. But some people over the phone seemed annoyed that I don't like the email communication.

The overall experience with Mercury Auto Insurance was easy going. It did not take too long which was nice. I like that they are always polite, patient, clear, straightforward and knowledgeable about the company. And when I was in an accident they were very helpful. Their prices are also reasonable but I wish it was cheaper and they had more bonuses or incentives. I wish that they also offered a cash back or rewards program of some sort. Nevertheless, they are a trustworthy company.

My parents researched for auto insurance when I first bought my car and they placed me in their plan. I just continued with it when I moved out as I was satisfied. It's a good coverage for the price. My dad works for the company that sells insurance policies so if I have complaints it would make it easier to talk to a representative.

We had a great experience with Mercury. We loved that the agent came to our house. He was really personable, friendly and genuine. He didn't act rushed and was very proactive in reaching out to us to see if we had any questions or concerns. He even recommended local restaurants for us to try out since we were new to the neighborhood. But despite the fact that we loved our agent, we had to cancel coverage because we moved in with my parents and didn't need insurance because our car was too old and it wasn't worthwhile. Also, we found better rates with California Casualty and better rates elsewhere won out. But we would use Mercury again.

Mercury Auto Insurance has a positive reputation. In the event of an accident, they work quickly to resolve my claim. The price seems fair and the service is quality. They send thorough communication and I was able to find information necessary to select the best insurance plan for my needs. I was also able to manage my insurance via phone and online and they have various payment options that offer me the flexibility that I need. Sometimes they do not have adequate answers to my questions though. When there are ways to lower my premium, they do not notify me. I have to seek out ways to save.

Mercury Auto is a great company to obtain insurance. They are all very friendly and prompt. They answered all of my questions and got me the best coverage for a decent and inexpensive price. It was easy to purchase the policy online and I received coverage that day and all necessary paperwork within the week. However, they exclude drivers in home. But I can see why they would ask for the information on others who reside with you due to liability issues. Also, it is more costly than other companies such as Esurance which I had before I purchased insurance through Mercury. Still, I'm glad I chose Mercury for my insurance needs.

I mailed my premium payment five days before it was due. My wife and I drove as usual, believing we were insured. I was involved in an accident approx. one month later and when I contacted Mercury they informed me that my policy was canceled because I didn't pay my premium. They stated they still hadn't received it and sent me a letter to that effect. We didn't receive any notification from Mercury and drove without any coverage for a month. While I insisted I sent them a check they insisted they sent me a letter regarding canceling me.

We pay a low amount for 3 vehicles and they are all fully covered. Most other companies charges very large amounts for multiple cars fully insured, but Mercury has worked with us. The process was pretty simple. We just went in and talked to someone and they worked with us and gave us a good quote that we were comfortable paying. When we have questions about our policy they do a very good job about explaining to us and working with us to resolve any issues. Very happy and satisfied.

Mercury Auto Insurance is always good about contacting me and they answer any questions I have. My agent knows me, takes good care of me and makes sure I get the best auto insurance deal. Very affordable for my circumstances as well. Would not change anything.

Mercury Auto Insurance give me good deal on everything and the people Help Me what I want. They are really nice to you. They take their time working with you, explain everything on the paper your insurance and give me the max protection on my car. I can pick out the place to fix my car and if I want to get a payout don't give me a payout instead of fixing my car. However, when you get an accident one time they raise your premiums really high. $30 more and I don't like that. They should really do forgive this on accidents the first time. But overall I like this company.

The people that work for Mercury have been very professional. Plus, customer service has always been handled with ease. There is not one little issue that can I recall, where I have had negative repercussion due to the service of Mercury. However, I would like to see greater benefits for good driver consistency. It's nice to know that driving safe can lead to tangible (specifically money back) REWARDS. This is an incentive for the company and policyholder, and will probably save lives. I think all companies should engage in this type of policies. At the end of the day you just want to feel like the insurance company that you are using is one that has your need as a priority when the time calls for it. My overall experience with Mercury Insurance has fortunately been a positive one. And will continue to use this service.

Mercury Auto Insurance is very helpful and always there when I need them. When I have a problem they worry and care with every step of the way and fix them for me. I couldn't asked for another insurance. They are always one call away and they come within 30 mins or so. I love everything they do for me and my family. They be truly wonderful and polite at all times. I can not ask for another insurance.

They also have a great website and I was amazed at how easy it was to work with. They have many different modes of payment which makes paying much easier. I was very pleased with them as a whole. It was much better than I ever expected.

I have been with Mercury Auto Insurance for years and I never had any issues so as long as that continues to be the case I will stay with them. The overall purchasing was a pretty easy process when I first signed with them years ago. I like that they have reasonable price and they have good drivers clause so every year that I go without an accident it gets a little cheaper. But I wish Mercury have cheaper and better rates and maybe the same features as AAA. And maybe they could have some other deals online for being a loyal customer. Deals with hotels and such could be a nice incentive.

We have been with Mercury Auto Insurance on and off for over twenty years. It was great and still is great. I called them to purchase the policy and they were very helpful. They asked how many cars and how many drivers were to be insured. We said four cars and two drivers. Then they sent proof of insurance within minutes to our email and in the regular mail. Plus, we had discounts for multiple cars. But they could improve by bringing the fees down. Also they should have some kind of accident forgiveness. They dropped us because of an accident. But we're very happy to use them and I have told my friends about them and they switched over to them.

I believe customer experience is very important in any business. We had to add my 18 year old son, a first time driver, to our policy recently. I really like my insurance agent. Though there were many questions to answer, it didn't take as long as I imagined. He is quick to respond and set up the policy knowing what was most important to us. But our rate went up. I would like if I cost less and a more reasonable monthly payment, regardless.

Mercury Auto Insurance is affordable with the rates as low as possible. It has different options one can apply for. It not only has auto. They also have life insurance, housing loan and renters insurance. However, it's not good for someone that has a ticket record. They don't allow to pay yourself. Auto payment and if there is a bad driving record the insurance tends to be high and one will end up saying, "This is expensive" but it's still affordable for low income earners. But they make life easy for people and help find good deals too.

We found a broker because Mercury was one of the few offering home insurance for an older home. We then priced out auto with them and we were pleased to find them the best price. Our broker is easily accessible and answers our questions. In addition, we get discounts for having home and auto insurance through Mercury. Although, I would like a few more payment options including through their website. It doesn't seem to be set up that way right now.

My overall experience was quick and easy enough to understand. I purchased my insurance through a broker who made sure to answer my questions, was patient and understanding, and helped me get the comprehensive coverage I needed. Mercury provides affordable coverage that is comprehensive and makes me feel safe to drive. I like the ability to pay online through the use of the dashboard which makes the payments fast and easy. I know how much I owe and there are payment options available. However, I do not like the fact that my monthly premium is so high. I am thankful I was still offered insurance due to my DUI, but I don’t think it should have been so high when there is no property damage.

Mercury Auto Insurance is fair. I pay a littler higher than other people I know, but at least I have auto insurance I can afford. It is the law to have auto insurance if you're going to drive a vehicle, so I have to not complain. Our agent is a friend and very knowledgeable about the insurance he recommends we have. If I wanted to I could include my boat or a motorcycle or even my house under the same policy. Free gas is good, but I don't think it is covered by the type of insurance I have which is full coverage. It is great in case I get into an accident and have to pay for the other people's car to be fixed. And I like the roadside assistance and towing if I need it.

My experience with Mercury Auto Insurance is really great and they have good customer service. They treat you like family and always answer any questions. They break down the policy for you to where you understand and to where you like what you are paying for. They are very cheap and efficient. They work with your budget and give you a grace period to pay. Also your payment can be online for easy convenience. I found them through a friend and I been having them for couple of years overall. I love Mercury and I really enjoy them.

Mercury Auto Insurance is perfect in every way. They are thoughtful and kind and they help me out whenever I have a question. The process of getting car insurance was a breeze. They don't hassle me or try and add on hidden fees or other expenses. I like the policy also because it meets my needs and that they have roadside assistance. The company and policy is great, inexpensive and always in high demand.

I have had Mercury Insurance for about 23 years now and never did I have an issue with them until now. I recently was involved in a hit and run and the representative person (Bret **) that they gave me has not once called me to. I have been trying to contact him for over a week now and no answer. Very poor customer service and very disappointed in a company that I have been very loyal to for so many years. It is sad that it was such a great insurance company and it is going down. Do not get this insurance, you will regret it and prices keep going up everytime your insurance is renewed.

My experience with Mercury Auto Insurance was very easy when I first enrolled. I had to answer some questions and take photos of my car. I had insurance within the day and my insurance papers within the week. I like the fact that when I got into an accident they were very helpful and got the issue solved quickly. My insurance is very good at making changes to the policy. I have continuously been very happy with my service. If I had to choose again I would choose Mercury.

Purchasing my Mercury auto insurance was fast and easy. Their customer service was excellent and the agent gave me all the options that were best suited for me. They offer easy payment options and I like that they have a direct deposit and easy bill pay. As a teacher, my finances are great and discounts I can count on are appreciated. I wish Mercury offered a few more discounts related to auto insurance.

What I like about Mercury insurance is that they have really competitive rates and you can call their customers center anytime. When I got Mercury insurance it was very easy to buy. An agent came to my office and gave me a lot of options to choose from. We explained everything in detail and helped me choose the best options for my needs. What I don't like about Mercury insurance is that sometimes their rates keep going up for no reason and I have heard their claims take a long time to be resolved.

I went through a 3rd party agent that represents and sells Mercury, and the overall experience was very simple and straightforward. I did not have to go to their office and almost everything was accomplished via email. I like that my Mercury policy offers the lowest price when compared to other companies for the same or similar amount of coverage. I like that my policy is straightforward and easy to understand. The website is a bit antiquated though, and as far as I know, Mercury does not offer a mobile app. And I would like the chance to independently explore adding or subtracting features from my coverage and judging their effect on my premium without having to go through an agent.

Liberty Mutual make my family feel like we are family. Most of my family and friends go to our same insurance person. Never had any problems with claims. They're very helpful. I like their very prompt responses and their kind employees. My car broke down and they had the tow truck to my location in under 35 minutes. I would recommend this insurance company to anyone who needs insurance. My daughter had her first car and getting insurance was so easy for her.

First time ever I had occasion to use roadside assistance. What a terrible experience it has been! My van broke down and I needed to have it towed. Mercury rep told me that since the distance was more than 15 miles, I would have to pay for the additional distance. I asked how much it would be and was told it would be $60. I asked if I could pay it after reaching the destination. The answer was: "Sure, no problem." When I reached the destination the driver demanded $200 in cash. He would not take credit card and he would not take no for an answer. He would just run away with my car unless I paid him. Called Mercury. Spoke to the supervisor named Jonathan.

I love my overall experience with Mercury Auto Insurance so far. I love the great coverage and the roadside assistance I get. The customer service people are friendly and professional and I love when I call with questions I get the answers I need. I love that when I need a tow it doesn't cost me anything extra but this insurance is expensive. I don't like that I can't postpone payments like when I had Geico and there isn't a local office to go to if needed.

It's easy to get a hold of an employee to ask questions to and it makes it nice to talk to someone. Very, very helpful employees 24/7 when I need to talk to someone on the phone. Mercury Auto Insurance has been very good to me and my family for over 15 years now and it's a great company for sure. I would recommend them to all my friends and family.

Mercury has been reliable yet affordable for years. I've never had a single problem with them. My agent is always available and great to work with whenever I am filing a claim. This has kept me from moving to another insurance company. Purchasing my policy was very standard. I purchased liability only for an older vehicle as I saw no need for full coverage, any repairs would have been more than the total value of the vehicle. Mobile access is so standard but the functionality needs to be improved. This would better increase my access to my policy, especially in the event of a vehicle collision in areas where there is cell service. In general, I get great service from Mercury.

I started to look around for other insurance companies because I wanted to save money and get the best policy that my money could afford. The Mercury Auto Insurance representative was nice, helpful and very knowledgeable. I like that they are quick to call me back and to take care of all claims in a practical and quality service. I am extremely happy I took the time to compare quotes and couldn't be happier. I like everything about this company. They care about their customers.

Worst auto insurance company ever! Only 4 months into my policy and over $2000, been canceled twice. Once because they sent the bill a week late, and the other for having a roommate that doesn't even have a driver's license, and has moved to Mississippi! Crooks! I will file a complaint with my insurance commissioner!

I have had an amazing experience with Mercury Auto Insurance; highly recommend them! The process was so easy and the customer service was awesome! Everything was done over the phone and email. I got all the documents needed and have heard nothing but positive things regarding this company. I know I am in good hands!

I use Mercury for multiple things. They are good for auto insurance and also for our home insurance. We know them personally and they have been very helpful. The price is decent and we don't feel like we're being overcharged or taken advantage of. We've had Mercury for years and we have been very well taken care of.

Had an unfortunate incident, where a family member ran into our house with her car, and she was insured by Mercury Insurance. She called them, and I called my homeowners just to report the information. When she got off the phone with her representative, I asked her what they said about our house damage. She said they didn't mention it. UH... what??! I asked her to call them back and during that conversation, they told her they may not cover our house damage. Excuse me?!! Then my husband called them, and we waited... and waited... and waited for a return call. None came. He called them back and finally got a 'live' person and was told that since it was Saturday, there was nobody we could talk to and that we should try again on Monday. What the heck??!! Accidents only happen Monday thru Friday, 9-5?

I heard of them on TV and decided to give them a try. It was easy to purchase. I checked everything online and chose what I needed, then called. The call was quick and easy to set up once I knew what I wanted. And their price was the main reason I went with them. But it is hard to get a hold of a live person after accident though. You get too many recordings.

I have had them for 20 years, I am very satisfied because they are dependable. Good and positive experience dealing with them. They are also the lowest cost insurance company when I have made a comparison.

I had a great experience with Mercury. A friend recommended them to me and really raved about them. She had been with previous companies and didn't like them so she went with Mercury. It's cheaper and I like it. We can pay monthly and it allows me to do automatic withdrawal every month so that's convenient for me and my family. The location is not very convenient though. The closest location is like twenty miles away from my house so it's not easy to just pop over to their store to pay a bill or get a quote in person. So that's a bit disappointing for us. But the people are friendly.

My experience purchasing auto insurance was great. I was able to go to a local agent who represents many companies. She found the best deal for me with the features I wanted, which was Mercury. I like that I have a local agent that can help me with any questions or concerns. I also like that I was able to bundle my home and auto insurance for a discount, and I have access to free roadside assistance. However, I dislike that I would have to pay several months at a time to receive a good discount. It is expensive to pay so many months at once. I would like to see more discounts available.

My family and I have had the most awful experience with Mercury Insurance. I would not recommend this insurance company to anyone! My daughter had Mercury insurance for about 2 weeks without realizing that she was locked into a 1 year contract and she was extremely under-insured. We ended up paying just under $400 to have their terrible insurance for about 2 week and to get out of their terrible contract. I'm convinced this is how they stay in business - by swindling customers with cancellation fees. We found better insurance with triple the coverage and for about $40 less per month with Progressive Insurance. She should never have gone with Mercury in the first place! Their customer service was the worst! Don’t go with Mercury! You will regret it!

On Feb 5th, Mercury Auto Insurance billed my credit card an additional $100 on my policy. I emailed them as soon as I found out (about a week later) and canceled my policy as I didn't agree to the new policy charges. They agreed to give me a refund, which I was expecting at $243.88 minus 10% or $24 for cancellation fee. What they did was take the cancellation fee off the 6 month new policy or $1463 ($146.28) and charged me for the 6 days of insurance leaving me with a refund of $19. This is **! I do not like sneaky companies who say it's my fault for not updating my address and not trying to work with me. Even if I had given them my new address, I have been out of town for the last month and wouldn't have had the opportunity to cancel it while on the road. The only reason I noticed it was because it showed up on my auto pay on my bank statement. Thank God I was on top of it this month. Would not recommend this company.

Mercury doubled charged me. When the fraud department called, they stopped payment. Assumed everything was ok. Until received letters on Feb 13, that was dated Feb 8, and Mercury failed to tell that your policy was canceled on Feb 1. Called customer service which was a total lost cause. Their statement is, “So sorry we can’t help you. But if you re-write ($500) or call an agent an re-instate ($600), we will help you,” Already paid you on Feb 1, ($342.64). It’s not my fault you DOUBLED CHARGED me. Why wasn’t I notified about cancellation on Feb 1. “Ma’am we don’t call. We notify by mail.” Two weeks later!!! Worst ever!!! Went with this insurance because of my job. Why?!!

I love the latest commercial about the guy that has his car damaged then fixed. They forgot to tell you that you're canceled after it is fixed. I was a customer for 20 years and that is exactly happened to me.

I had Mercury Insurance for many years and liked it for giving a discount if you have a degree in science. However, as the victim of a serious car accident, I have learned that they are the most awful, unethical company imaginable. A woman with Mercury Ins rear-ended me (no braking) on the 405 S in LA, knocking me two lanes over into a truck. My car was totaled, I was almost totaled, and transported by ambulance to an ER. I’ve been in therapy for 8 months. The CHP assessed full liability to the woman with Mercury Ins, the truck driver sued her as well… pictures documented the clear evidence of the crash. Yet Mercury still won’t pay because this woman has the gall to say that rear-ending me at approx 40 mph really wasn’t her fault.

About a year ago I changed employment causing my annual mileage to drop drastically. I called to provide that information and change my employment. I recently saw a spike on my premium and therefore called to review my policy. I was told that due to the location of residence and the high number of miles, my premium changed. Well, guess what? They changed my employer but no changes on the annual mileage, and I just noticed one year later. Looks like I am now on the market for a new insurance carrier.

My car was backed into in a parking lot damaging the bumper. I was given a list of "recommended" repair shops - none of which had higher than a 2.5 star rating. One could not even make an estimate for 6 weeks (they had 1.5 star rating). Another could see me in two weeks for the estimate but the shop looked like a dump (2,5 star rating though). I tried a third but they were booked for 6 weeks also. I tried to bring it to a shop next to my office but it was not a "recommended" shop and Mercury took three months to "process" the result being that they would not approve the repair as it called for a refurbished bumper and the other shop was going to bondo it.

Tyrone ** is my claims officer. For the last two weeks, I've tried to contact him, multiple times a day, leaving voicemails during business hours. No response. I know he is working because I get letters in the mail. But he won't return my phone calls. Avoid Mercury Insurance. Very disappointing.

Mercury offers the same coverage as any other company; however, their rates are better and the service is top notch! One telephone call pretty much takes care of everything, and their call center folks are very friendly and knowledgeable. I receive a discount for each year that I go accident/ticket-free. Sadly, I didn't make it this year :( and I've never dealt with anyone that is unpleasant. I used to have Allstate - had them for years; but they must have outsourced their call centers to a foreign country. It was impossible to find anyone with a good command of English the last time I was involved in an accident and had to file a claim; plus, my premiums were ridiculous.

Got a policy as I needed coverage. The7 agent in Thousand Oaks AIS quoted me one price but when it came to payment it was higher than quoted. Customer service is lacking, so it shows in the way they respond to questions. Not adaptable. They have a pay up clause cause once you find out they are not that good, they want to make sure you pay for "walking their way!" Got AAA full coverage again as they taught me truly "you get what you pay for."

Mercury client hit my car on the freeway. Traffic was stopped at the time. It has been a full month since the accident and have received no compensation, a lot of drama, and continued excuses of why they are shirking their fiduciary responsibility in which their client pays for in order to handle this. In my opinion this company is fraudulent in their business practices.

My 2012 Honda Pilot was parked in a parking lot when someone hit it from behind. The driver in a very polite way gave copy of his insurance and driving license. I called the Mercury and reported the Claim, After a week I got a mail asking me to wait, they are going to check with other driver. I called them back as I didn't hear anything in three weeks. The lady, in a very disrespectful attitude told me that "where is your address, I will introduce to a collision center as long as I know at which city do you live". This was the most foolish question. If you did not know my city how did you send me the mail. I took my car to the Cooks Collision and they estimated the damage. After a week I got another email from Mercury; they denies the full or partial payment. They think I have made this story and the damage had been from days back in my car. Now, I mad, can't go to sleep. How such a big company can steal workers money. I am really frustrated.

My car was hit by a driver insured by Mercury as he backed out from a driveway. I reported to my insurer AAA, who then filed a claim for me. For more than 3 months since the collision Mercury representatives, Elsa ** and Phillis kept saying they were unable to contact the driver who hit my car, despite the fact that I had provided them his driver license, vehicle type, VIN number, insurance card and cell phone telephone. The collision occurred in September 2017, and it's now mid-December. I called every week asking them the status of my claim, they just kept saying they are still trying to contact the driver but refused to tell me how they try to contact him. They also refused to tell me how long I would have to wait. This is completely unbelievable and unacceptable. Worse than dealing with a government agency! I am furious!

Total bait and switch with homeowner's policy. After we agreed upon a price and I called to cancel my prior insurance. They send me a bill raising the price of the policy $253. Stating an issue with roof type and year built on house.

This is a horrible company. I was hit from behind while stopped at a crosswalk. My car was 2 days old brand new 2018 Camry. The impact caused noise in the dash. We were asking for a diminished value to trade in the car. It has taken 4 weeks to get a price... It is 450.00 dollars... They want us to trade the car in first and then submit a claim. How can we do that not knowing how much this is costing me??? Isn't this crazy!!! It has been 4 mos. in total, back at square 1... Absolutely a horrible experience.

I was completely stopped and was back ended into the side of my week old 2018. Didn't even have plates on it. The girl was drunk and parked in a handicapped spot even though she was obviously not handicapped and wasn't allowed to park there. I have gone through everything possible to get this resolved. I have had the pictures taken, a quote done and have been having to make almost daily chiropractor visits. My car is still not fixed and Mercury keeps advising that I just use my own insurance. This company is a joke and shouldn't even be a legal way to carry insurance.

I have to say, I don't trust you. My little girl is a huge Tampa Bay Lightning fan, particularly, Tyler Johnson. Imagine her surprise when she sees your promotion for a bobblehead of him? Wow! So my wife and I rush and followed your rules for the promotion to get our Tyler Johnson bobblehead. We filled out the quotes for 2 cars, yes with valid info, yes all the way through to the end, following all the prompts. Though your prices were a little high for us, way higher than what we pay now, we never got the bobblehead. If you can't be trusted to follow through on a simple promotion, how could I ever trust you with a claim when it actually counted? Seriously? Thanks for breaking a little girl's heart too. Awesome. Just in time for the holidays. Ugh I'll be recommending EVERYONE avoid your company at all costs.

We had water damage in the master bath when a shower arm broke. It broke because I adjusted the nozzle to make the water force lighter. UPSTAIRS DAMAGE: The damage was in the master bath shower wall, the master bedroom wall, carpets. And the damage went down one wall and across another wall. DOWNSTAIRS DAMAGE: The ceilings and 4 walls directly below the water damage above, a built in floor-to-ceiling wood pantry, the pantry doors, the adjoining walls around the pantry and wood flooring and baseboards. The adjacent bathroom 3 more walls and ceilings and alcove tiles.

I recently was on an accident, some guy hit my car. I reported it as soon as I got home. Mercury did call the next day. She said she could not get a hold of the other guy's insurance company or the guy who hit me. She wasn’t concerned about me or anything, I hung up with her. I called Geico his insurance company, They were so polite. How did I get a hold of them right after she called?? Geico told me the guy already admitted he was at fault. They set me up with a rent a car and I took my car to a shop, I didn’t hear back from Mercury until a week later saying do I want to take it in or do I need them really. My car had already been in the shop. I got it back two days after she called, This is my second time dealing with them. I will be changing to Geico ASAP. Don’t use Mercury. You will be sorry!!!!

We ended up being hit by a car right on our front bumper driving our Toyota Corolla. We drove the car home after accident. One of the appraisers from Mercury came out to look at It and said it was not totaled so we can be fixed. Six days later we get a call from Natalie Extension **. Natalie says, "I know you haven't spoken to me before I've been out. We really need to get this taken care of because you're in a rental car???" I said, "Yes ma'am. I've been calling the insurance company from the other driver but they're not answering." She said, "You need to find somewhere for us to take the car now while we're on the phone because if I hang up the phone I'm going to have to close your case." I said, "OK let me call my husband because he wanted to send it to Toyota." She then said, "Do they fix the cars?" I said, "I don't know. Let me look it up." She said, "Hold up. Give me the number. I'll call your husband."

So I recently got into an accident 1 day ago on October 8th. The agent I originally spoke to about my accident approved my claim and ordered a tow truck company to pick up my vehicle to take it to the Mercury collisions center. The next day I get a phone call from Rebecca ** around 1 pm and from the start it seemed like an interrogation to find a reason not to honor my claim. She didn't bother to ask me how I was doing or if I was okay. She did ask me if I hit someone else, how many people I had with me and even questioned if I was on the policy, and then asked me if was using the vehicle for work. She did tell me I don't get a rental car.

Notice there is nothing in between 1 star reviews and 5 stars? Most likely because the 5 stars are fake... This is my second time dealing with this company, and they are just as bad as a few years ago. Stay away from doing business with this company...

Stay away from this company. All they do is collect your premiums and if you get into an accident like my son did they conveniently denied the claim and refused to pay anything. I have tried to call them several times and they never answer their phones or even have the courtesy of returning my calls to discuss the claim.

MERCURY Insurance company is horrible!!! I was with them for a few years, for my house and car. They kept raising my fees for no reason, I never submitted a claim with them. Then they came to my house and saw 4 Chihuahua in my yard, and dropped me just like that, left me without insurance. I was paying $347.00 for my guesthouse. I changed my insurance and am paying 1/2 the cost for house insurance same coverage. Not learning from the 1st time I got screwed by them, I got a business account for auto, the only reason was because it was cheap, you get what you pay for. I had this account for 3+ years, got into my 1st accident. They denied coverage...

I was assigned an agent for the entire process. They didn't send me to different people. I picked the repair shop and rental car company. The process was completed over the phone. There were no surprises as to cost or coverage. After filing a claim the repairs to my vehicle and obtaining a rental car all went very smoothly and in a timely manner.

We unfortunately had another person hit our vehicle in a parking lot that did not leave a note. So, I called Mercury and turned in a claim and got an estimate, a local body shop that I like and trust, which happened to be one of their approved vendors in town. The adjuster was very kind and efficient which you hope for when buying insurance. Anyhow the problem was quickly resolved with the body shop and the adjuster quickly paid them and was back into my vehicle in a few days' time. My only complaint is towards that person who decided to be selfish and drove away, I wish I could file a complaint against them. But since I can't I wanted to take a moment to thank my insurance company, thanks Mercury.

I got into a car accident 6 weeks ago, I was rear ended. I have Mercury Insurance and the person at fault has Mercury Insurance as well, even though I was not at fault of the accident they made me wait 6 weeks to have my car totaled. They refused to give me a rental and I have not even received my check for the damages even though I was not at fault. I paid for a rental out of pocket and they refuse to reimburse me. This is a horrible company.

After 10 yrs with Mercury and no claims, another person severely damaged my car while I was inside shopping at our local grocery store. The damage was all along the driver side of my car, the impact of her Mercedes moved my car and damaged the door on the passenger side. The other drivers tail light was left embedded into my car. The driver waited and had me paged inside the store. To make a long story short, Mercury handled the whole transaction - or so I thought. I had to return the car since the passenger side was not completed. In fact it was never marked by either Insurance Investigator - the other being Allstate.I was told by Mercury to prepay the additional car rental for the passenger side repair, and I would get reimbursed.

Anytime I have to make a chance or call regarding my policy, I have to wait 30 minutes on the phone before getting to someone. The online platform only allows you to make payments and that's IT. To make any changes you have to go through the most inconvenient of back and forth calling, transferring, etc just to make a simple change. It's overpriced. I was quoted $260 in the beginning after putting down $500 down payment to later be charged $360 with them saying they misquoted me at first. I've paid more for this car insurance than any other car insurance I've ever had.

My husband has had them for 15 years. We let my daughter's boyfriend use our address and a few months later they added him without permission. He only used the address so he could fly back up to Washington state where he's from. We have been trying for 3 months to remove his name and they won't. They wanted a driver's license proving he's not at our address. Done. Now car registration and his insurance. He doesn't own a car. We live in Florida not Washington! He can't be in 2 states at the same time. Meanwhile they are charging more than double what we paid before. So had to cancel the policy.

On 5/26/2017 I was sideswiped and it was a hit and run. My vehicle was towed to 1st Certified Collision Center in Riverside, CA 92501. The vehicle was scheduled to be completed June 9th. But I was notified that my vehicle failed the alignment inspection and they had to reorder parts. This caused an alarm in my mind so I notified who I thought was my claims adjuster Angel **, but come to find out he was not. I was told by the body shop that my vehicle would be done on Monday. I didn't get a call until about 3 p.m. that my vehicle would be done at 5 p.m. I was told by Angel who is in fact Mercury's rental agent that I was allowed to pick it up the next morning.

I was with Mercury for many years. I liked the insurance group/broker that handled my policy. But, in 2016 I had my first (at fault) accident after 45 years of no accidents or claims. I had over $90,000 in medical expenses for my injuries, no one hurt in truck that hit me, however Mercury didn't have to pay for medical, only $3700 for my totaled car and repairs to the truck. I got 1 point for the accident and Mercury raised my insurance $200/yr for the accident and penalized me for driving more than 2000 miles in a year in the used replacement car. I was told ALL insurances in California were raising their rates. I reduced coverage to PL/PD and will be leaving California before end of year. Sick to death of high gas prices, annual registration rates, insane insurance rates and an idiot governor who wants to make California a sanctuary state.

I have been with Mercury for over 12 years and always feel confident that any issue I have related to my coverage or any issues that arise will be dealt with quickly and problems will be few and far between. There is a lot of cars on our roads today and stuff happens. Driving can also be stressful but knowing that should anything come up I don't need to worry about how it will play out. It's all good from where I'm sitting. Same with my home. Their claims process is always attentive with speedy replies and a fast and fair resolution.

I had Mercury Insurance for 3 years. I was insuring a 2007 Chevy. The rates would increase for no reason. I am a safe driver with no violations. I got divorced 12/16. The insurance company charged me $122 to change my last name. Then I got a notice that my monthly premium would go up $50 a month! $188 a month to insure a 10 year old car! The explanation I got from the company for the increase was, it's more expensive to insure a single female! (I'm 57 years old.) I was always the only driver on my policy, even before the divorce, due to my husband's disability. Stay clear of this horrible car insurance company! I switched insurance companies and I am saving $100 a month! Someone should check into this company for such unfair practices!

Mercury insurance increase my premium by $30 a month for no reason. When I canceled the policy 2 day before it expire, Mercury did a debit withdrawal from my checking account. They charged me $50.00 cancellation fee in which they took out of my refund. Very shady billing.

I am a 45 year old female with Zero moving violations or any infractions, ever. I've been with Mercury for many years and like most people here my rates go up every year even though I've had no tickets or accidents. That, not being frustrating enough, my daughter moved out in January when she turned 18 years old. She never got a permit and did not want to drive. After she started driving and got her driver's license she had a car with her own insurance at her new residence. Mercury assessed that she had my address on her driver's license, they raised my insurance from 1000 every 6 months to $3,000 every 6 months. That was just to add a driver to my policy. I informed them that she did not live here.

My Driving License was suspended then Mercury is charging a lot of money and has me as a bad driver. Now I call a few times to see if they can help me out since I being their customer for about 10 to 12 years but they say no since in my driving record. I mention to them that there was no tickets or Accidents involved that it was because I got sick but they don't care.

Mercury Auto Insurance based out of Austin, TX is a horrible company that should not exist. They are impossible to get in touch with, by design of course. They do not accept liability for the most obvious of reasons, even when their driver was issued a citation. Doing business with this pathetic excuse for a company is to do so at your risk. Expect nothing in return.

Been faithful customer for 23 years. NEVER filed a home claim. Had a flood that ruined half my home. It's been 1 month as of yesterday and we still do not have a confirmed $ amount from Mercury. I had one of their agents hang up on me because after numerous phone calls, she finally called me back and I told her she needs to do her job. She hung up and I was assigned another adjuster. New adjuster doesn't like my contractor and because of it, this whole thing keeps getting delayed. My contractor that I have chosen is pushy and detailed and the only one fighting for my home to be put back together. They are doing everything they could to save themselves a few hundred $ while we sit and wait. They originally called ServPro out to dry out my solid wood floors. Dry out was not done proper and mold was created. Mercury wouldn't stand up for me, rather they stood behind their contractor (ServPro).

Mercury is the worst insurance you can ever experience. They only take your money premium after premium for years but if the time comes where you need them, they suddenly find an excuse or a way to tell you that you are not covered. Honestly, this happened with me and with one of my friends. I had renter's insurance for my apartment because it was required by my landlord and was paying for it for two years and when I had a water leak that had damages that was valued to $1700 they initially refused to pay and denied the claim, and came up with weird explanations that did not make sense.

I had Mercury Insurance for our vehicles for two years and we never actually had a claim on the policy. Every term, our policy price increased. I wasn't aware that policies should increase for good driving. So, I decided to shop around and found a company with exact coverage that cost us $400 less per year. Upon cancelling my policy, Mercury charged me an excessive fee and penalized me for shopping around. What a terrible company and terrible customer service. I pleaded with them to refund my money and prorate the 4 days I had used the policy, but they rudely declined and just stated their terrible policy. Stay away from Mercury!

I would not recommend this company at all. After being with Mercury for over 20 years, my husband and I have decided it’s time to leave. They do not value your loyalty. I was hit from behind and was told it was my fault. I am clearly in the middle of the street, my neighbors saw the accident and I was still told it was my fault. Our house has a leak in the wall, Mercury's claim adjuster, the plumber and recovery team all said how were we to know there is a leak in the wall. Mercury said we have no claim. They are good at taking your money, but refuse to give you a claim. I hope they go out of business. My husband called and told the field rep, “I hope you sleep well at night.”

Had this insurance for 1 month. Customer service is horrible. There is no way to get in contact with them besides calling them and it is not a 24-hour service. They say they can help you through their email customer service but they never response. Long story short I live with my 13-year-old brother and he does not have a license obviously and they gave me the hardest time about it. I contacted them through email to let them know 3 times. They never got back to me until now emailing me that they are canceling my policy because of not giving them my brother's license number that he does not have. Don't bother with them. If you are looking for cheap insurance try GEICO. That is who I am switching to. They are actually cheaper. Hope this helps you.

My home got flooded on the Feb 20. Already a month and this company has completely left me and my family in the dark, I have to constantly call field adjuster, adjuster, supervisor of the either one. It's a mess and to be honest with you, now I know where to take my business moving forward! Never again would want to deal with Mercury Insurance, they're quick at collecting your premiums but when it comes to paying up claims they are the worst!

My BRAND NEW car was rear-ended during the holiday season; between both the Thanksgiving and Christmas holidays, a rental car was required for 43 days. Since I do not have rental car coverage under my auto policy, I was required to deal with the responsible party's insurance company - Mercury Insurance. First, my claims representative at Mercury was switched (without any type of notification to me), the new rep didn't think anything was owed during our first conversation, the check was sent to an incorrect address, the reimbursement letter was incorrect, and communication had to be kept with the claim rep's supervisor (whom was the only one that would pick up a phone).

I'm the wife of my husband who is supposed to be getting his car fixed by Mercury Insurance. I am very disappointed with Sherri ** who is supposed to be representing his claim. Their client hit my husband's car from the back and when their client wasn't out of the car she seemed to be on the phone. It was obviously her fault. I've been trying to get a hold of Mercury Insurance and not one person has helped or called back. I give them 48 hrs. If not I will sue. & I think it's inconvenient that they want us to pay a $300 deposit for the rental car. I know I'll be getting the deposit back but we obviously can't give up $300. I have kids to feed and bills to pay. I shouldn't have to give up a penny if none of this is my fault.

After 18 years with this company they changed their billing policy. This new policy forces payments closer together. With rates going up (for no reason) there is no longer enough time to save enough money between payments. Only option is a forced auto payment that doesn't allow for sync up between payment and paychecks. The company isn't going to change, they claim they want to 'talk' but it is pointless. Unless the company will revert back to their old billing system, talking isn't going to pay the bill. They have upped and upped rates for both house and car for no reason.

I was in an accident on October 20 2016. The insured person with Mercury Insurance ran in the back of my car and it's now March the first and this adjuster is giving me the run around. I'm giving them 1 more week. After that I will sue I promise you that.

I called to take off a vehicle that was completely paid off and sitting at house not being driven. I was also looking to purchase a specific vehicle, that I had heard great things about. I called them to take off vehicle and get a QUOTE for the new car. I was very specific in not adding it to policy. They came in high, so I continued to shop as my policy was expiring in a week, and I had not taken possession of the vehicle yet. I found a lower quote and moved my policy to other insurance company. They in turn sent me a bill for the vehicle that I wanted a quote for.

On February 28th 2006. Was involved in an auto accident. The person that pulled out in front of me his fault completely. Report says it's his fault yet the claims adjuster will not pay me any pain and suffering with this accident. Been over a year. I've had physical therapy and MRI x-rays and three epidurals for my back. The claim adjuster says I have had pre-existing back problems. I feel like I'm being treated so unfairly. My back is hurting so bad and yet they will not even pay me a dime.

I'm sorry for all of those who had problems with Mercury. I had my reservations too when I signed up for Mercury and figured that I was paying a cheap premium for junk insurance - and you "get what you pay for", right? Fast forward 5 years and my wife's car is nearly totaled in a hit & run. I called Mercury and MUCH TO MY SURPRISE, they took charge of the situation, dealt with the police department after my wife filed the report, paid for our rental car and PAID EVEN MORE after I we had the rental car for 2 days beyond the allotted 30 days, AND they pointed me to an absolutely OUTSTANDING body shop that gave us our car back in better condition than it was before the accident! This cost the insurance company $13,000! I don't know if it's the BRANCH that gave y'all such a bad experience, but here in Los Angeles my wife and I were treated like royalty. LOVE YOU MERCURY!! P.S. No One PAID me or even PROMPTED me to leave this review.

I was quoted $107/month for my premium. I signed my docs and got my insurance card and figured that was that. The following month I received a bill and was SHOCKED to see my premium increased almost $100/month to $195. I called customer service and was told that my 'discount' was removed because they never received proof of prior insurance. Really? I was never ASKED for proof of prior insurance. OK. So I emailed them their docs. They tell me it's too late to change my bill for $195 because there's no possible way to change that once it's been billed and they're going to take that out of my account no matter what so I complain because basically I'm spending an extra $100 for absolutely NOTHING. Next someone named "Onika" tells me that my rate will be lowered afterwards to $76/month so I'm happy and hang up.

I added an old car to my policy and was told they would insure it up to $3,000. I got rear-ended and they low-ball me for the value. Then I get a call from a doctor's office trying to collect and they were told there was no medical claim filed. I call the office and was told I have to take it up with the other party's company and pay out of pocket regardless of the amount until there is a final bill to present to the other party. They also advised me to use my personal health insurance to lower the total cost, which is against my insurance policy. I've been with them since 2006 and this claim happened ten years later, and after ten years of being a loyal customer, they could care less about their customer...

During a recent claim for water leaking in my 2nd floor bathroom, the adjuster & inspector determined water was escaping from my shower into the corner of where the wall & tub meet, then leaking through the tile, through the subfloor, through the wood frame, through the paper & stucco leaking to my exterior. There would need to be hundreds of thousands of gallons of water to make their assessment true. They find whatever loophole they can to NOT pay for a claim. They hire inspection companies with their best interest at mind. L&D Plumbing & Heating Inc., are the crooks whom wrote the BS inspection report. After being a multi policycholders with Mercury Insurance for over a decade, that treat me like an ignorant piece of POO! I will be canceling my policies to move on to another company. NEVER AGAIN Mercury Insurance, I will never pay you a penny, let alone the thousands I paid you for years for my policies.

I filed a claim years ago and they fixed my car and supplied me with a rental car during the repair process, and my insurance didn't go up. It might have helped that the accident was not my fault. Other than too high of premiums, with seems to be the norm with all carriers, I am quite happy with Mercury. Always had an easy time contacting them. I go through an independent agent. Overall they are very easy to deal with and handle all my insurance need, I also insure my home through them. The independent agent are quite helpful in recommending changes to my policy to save some money. I did check with AAA and the price would have been about the same, although I do like the convenience of AAA's multi locations.

I was involved in an accident on January 5, 2016. The driver admitted negligence yet Mercury Insurance adjuster still wants to dispute. If your insured is at fault, accept your liability and move on. After I gather the evidence and show them the footage, they accept 85 percent liability. My car was deemed a total loss. Their adjuster Jose ** was handling my case is awful as well as his supervisor Adrienne (Claremount California). They are trying to get me to accept 15 percent liability. Stay away from Mercury insurance! Save yourself the headache and go elsewhere.

The customer care is horrible, they come across as helpful, but then behave despicably by adding fees never discussed or other issues I find unethical. Each office is owned independently, but the office I utilize is suspect for hiding fees and or being less than forthright when it comes to billing.

Horrible company to deal with, poor customer relations, they lie and steal money. Once you sign up for automatic pay, they continue to take your money out of your account after policy cancelled and give 101 excuses why it can't be returned. They make you do everything through emails which they then say they never got. Found better insurance for 300 dollars a month cheaper. Don't ever deal with this company. You'll regret it.

On Aug 6, 2016, I was involved in a car accident. The other driver ran the light, which caused me to hit his rear corner panel. The police report states the accident was inconclusive, no witness information was given, and the driver had license plates that did not match the vehicles vin number. The other driver now has a witness that come out of nowhere and due to the witness statement; my insurance company has deemed the accident my fault. It took between 4-6 weeks for the insurance company to get a copy of the police report; shortly after receiving the report, the insurance company closed the case. The insurance company told me they did not investigated the accident or the witness, failed to provide any information regarding the case (I initiated ALL calls and emails). Mercury failed to properly investigate and settle instead. So they my premium increased $100.00 per month and 2 points on my driving record. DO NOT USE THIS COMPANY!!!

I had just called to see what the problem was. Vericona had informed me that my 2 vehicles were not covered and just now found out that my fiance (who is a truck driver and barely home) they will not reinstate my coverage unless they have his insurance card... Yet hard to get by the end of month. Needless to say they were aware of EVERYTHING for months. DO NOT USE THIS INSURANCE NO MATTER WHAT... They tell you one thing in the beginning and mess things up.

I was involved in a minor auto collision recently and everything was handled by Mercury in an appropriate manner except for one person whom was a very disturbing and unprofessional agent. Her name is Magdalena ** who had been assigned my incident. Upon contacting her regarding the traffic collision, I was stunned at her abusive and insulting phone demeanor. She tried to badger me regarding my recollection of the details of the incident. I hope you people have retained the recording of our conversation to hear for yourself just how belligerent and unprofessional this agent is. I'm not going to waste my time explaining everything that was stated as it will only irritate me once again, allowing thoughts of switching insurance companies for our family.

Aug 21, 2016 my parked car was hit by an insuree of Mercury insurance. The insuree happened to be looking at the damage when I came out the house, her passenger as well along with my guest. It was clear and precise the bumper and angle of the bumper to my driver side door and panel. I call Mercury, make the claim and take it to the repair shop. The damage matches the claim damage both myself, the Mercury, my passenger and the passenger of the car that hit me stated this is the claim damage.

I switched from Farmers Insurance to Mercury Insurance to save about $200 a year. Mercury ended up costing me $300. When I called I wanted my coverage to start on October 1. I reiterated this date several times. They took my payment out of my checking account on September 28. My fault that I didn't double check my proof of insurance when it was sent to me. I didn't think I had to. I didn't realize that my insurance wasn't activated until October 15 by a notice from DMV. When I called Mercury they would not back date my coverage even though they have my money on October 1. This mistake cost me $250 to the DMV. Now a year later a get a notice that I owe them another $62.98 for my four days of coverage (11/14-11/18) and a $50 cancellation fee. So all in all Mercury has screwed me out of $300. They didn't save me a dime. I will never try to save a dollar with someone as dishonest as MERCURY INSURANCE.

On September 12, 2014, I was hit by a high-risk driver insured by Mercury that hit me in my parked car, attempted to flee the crime scene. I had to break off his ignition key to keep him from leaving. He was arrested, blew a... 19, admits liability. Mercury refuses to pay anything, forced me to sue. The drunk driver is a LAWYER and got favoritism from the San Diego court system, very corrupt. Now, I am forced to sue Mercury in the same court system. Mercury likes to take premiums from high-risk drivers, dislikes paying claims when the hit parked cars drunk.

They're insured, drunk with a 1.9 alcohol blow, and open containers hit my parked 2016 5 month old Mustang in the middle of the night sending it through a small brick wall and into my front yard. The claim handler is doing everything in their power to make it difficult to get Mercury to take financial responsibility for the damage. The claim handler also refused to allow me to speak to a supervisor and stated that no one other than herself could address my concerns, then told me it could be weeks or months before resolution, and that I would be responsible for any storage fees! Worst company I have ever dealt with in my 54 years!!!

We have been faithful Mercury customers for 20 years, since we bought our home. We never had a claim before. Then we have an A/C condensate line failure and have minor water damage with some mold next to the A/C unit. Mercury sends out a claims adjuster who takes one look at the damage and states that: "This must've been happening for a long time." We don't think anything of it until Mercury denies our claim, stating that any damage must be reported within 14 days of the incident. Seriously, who checks inside their A/C closet every 14 days? In any case, we hired Servicemaster to come out to resolve the water and mold. They informed us that the damage was fairly recent and definitely less than 14 days.

I had a water leak in my kitchen. Not knowing what to do, a friend said I should call Mercury and file a claim, which I did. Everything went smooth until Mercury's adjuster referred me to a contractor that they recommend and that was when my problems started! Since I had been with Mercury for decades, never had a claim, I figured their contractors would be top notch and the work would be guaranteed. BOY WAS I MISTAKEN! Not only did their contractor ruin my tile floor (which Mercury paid for), never finished the job (Mercury paid for), but now he is trying to sue me in Small Claims Court for work that he did that Mercury did not approve.

DO NOT use Mercury Insurance. Sadly, I found a better rate and cancelled. They charged me a 15% cancellation fee on my unused premium. I wasn't even with them a month. I ended up owing $57. I'm a teacher, and do not receive a paycheck in the summer. I needed that money, and they stole it from me. Go with Kemper. They are cheaper than Mercury. Also, I've been with AAA, State Farm, GEICO, Esurance, Allstate, and 21st Century, and they NEVER ripped me off for cancelling early. Mercury is a rip off.

Promised 100$/month before I decided to choose Mercury but charged me 170$/month. They gave the quote on phone (They call me after I left my number on some website) so I couldn't prove they ever said 100$/month. After I found out I tried to switch to other companies, but Mercury just never picks up phones, and when they finally did, they said I should send an email and didn't tell me which address I should send it to and what to say in the email, until I asked. No response after sending the email until I send another to ask when can I have the insurance cancelled, and their reply was that I have to inform them 5-10 days in advance. That means I have to pay another 170$. Anyway I'll try my best to stop it as soon as possible. Remember to AVOID MERCURY next time!

I am so glad I don't have Mercury Insurance. I was involved in an accident with a driver having Mercury Insurance and was insured. They have done everything possible to get out of paying the claim saying that my doctor was overcharging (false) and I must of had a pre-existing condition (not true). They say I should not have been insured and have offered only a very small amount towards bills. I am disgusted with them. They do everything possible to get out of paying a claim. My insurance company is the best. Maybe I pay they are always very fair in handling any claim.

Beware. What a shady, unprofessional company. Purchased homeowner's coverage. Paid faithfully for years without ever filing claim. Had a minor water leak, fixed the leak without a claim; they would not have covered the amount anyway. 2 months later the tenants said they thought maybe there was mold from the leak. Mold inspection, which I paid for, says maybe there is. Same day as I received the result I opened a claim. Mercury will not assist as they state I needed to report within 1 week of the loss. a) My policy doesn't say "1 week", it says promptly when I know there's an occurrence. b) The occurrence isn't the water leak, it's the possibility of mold. Disappointed that Mercury will not stand behind the policy they wrote me. I will be changing companies ASAP.

Run from Mercury Home Ins. RUN! Bait and switch, liars, unjust, water leak destroyed my kitchen. Mercury's John Lewis said we were covered and so was our neighbor (condo) next door... then they found an obscure rider in policy 6 weeks later and said our HOA covers this which it does NOT in bylaws! We were paying mercury for 10 years for no coverage! Run people... RUN.

I have home insurance w/ Mercury. I had a fire on outside my house which damaged my wood fence on May 31. It is now June 22 and so far all I have is an adjuster. 3 weeks later and nothing has been done!!!

We cancelled our insurance on time as requested by them (3 days prior) and Mercury tried twice to get the money from my bank causing me a 2 times overdraft fees ($68) and also hiding in their contracts - they charged me 10% "penalty" when I went to switch insurance more affordable and better coverage for less than they were charging me. Their agent "forgot" to mention this when we open the policy. It's not that we suppose to read the contract but at least when they sold to somebody a new policy THEY ARE IN THE OBLIGATION to tell you that if you cancel, there will impose a penalty, like when they told you about the coverage, price and term. I submitted a complaint with the State of California and waiting for a response. Terrible customer service when you call to their 800' number, you are transferred so many times that you get frustrated. A good tactic to feel helpless and just pay them that money (the 10% penalty).

I was assigned with an adjuster that don't care, inefficient and seems so confused with everything. This insurance company is very very poor. Please don't be deceived by them.

I had a full coverage auto policy which included personal and commercial coverage. My car was repossessed by Uber/Bama Commercial Leasing (which is also a HUGE SCAM, DO NOT DO IT). The insurance company STILL drafted out a payment when my policy had been cancelled. They are saying that the policy charges a 10% fee of the unused portion of the policy. I had ONE month left and 145$ was paid and I am getting 4.55$ cents back.

I had a Mercury auto policy recommended by a super flaky broker who I have since stopped doing business with. After a year of coverage, and absolutely zero incidents that would cause my premium to rise, I moved to a new apartment and started getting all these letters saying I had to exclude my roommate as an eligible driver of my car (apparently because he has a poor driving record). Even though I had lived with a boyfriend for the first full year of my policy who had a bad driving record and never had to exclude him! So, I exclude him, and my policy goes up anyway by $40!! Again, my driving record is perfect, so this made absolutely no sense. Then to top it all off, I get another series of letters saying I have to exclude using my car for business purposes, which incidentally, is 95% of what I use my car for.

My son slid off the road and the car free fell about 4 feet into a ditch. The engine mounts failed as did 2 of the 4 struts (shock, springs). Flat tires, car all bashed in. Mercury used body and fender inspectors and only checked mechanical parts when they later failed - and claimed it was not accident related. So we've sued them and finding this is a business practice which we are trying to stop.

I had an accident and the other driver has Mercury Insurance. This person made an illegal U-Turn without using any directional lights from the right lane all the way to the opposite traffic, who does that?! I was on the left lane going about 10 miles/hr on a street when all of a sudden I see her car coming towards me without any notice. I immediately put the breaks on my car and tried to avoid her but she was determined to do this crazy U-Turn. Traveling to other countries, you can see this type of behavior on drivers, doing crazy left turns and U-Turns that cover 2 to 3 lanes but this is the USA! Come on!