Mercury Insurance provides property and auto insurance for personal and commercial clients. Mercury is an InsuraMatch verified partner which powers the *ConsumerAffairs insurance program. If you want to see quotes from multiple providers, contact InsuraMatch today.
Many customers have been with Mercury for years, some more than a decade or two. The company has many happy reviewers that discuss competitive prices and fast claims processing. Mercury offers other types of insurance as well, such as home insurance.
- Offers other types of insurance and bundle discounts
- Local offices and agents available
- Low cost
- Can sign up online or over the phone
- Offers mobile ID card
- Repairs can take longer than expected
- Time limit on rental car benefits
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I’m so beyond disappointed on how Mercury is handling my claim. One of their claim holders ran a stop sign and slammed into my brand new vehicle. Being my only vehicle it has cause me so much hardship and out of pocket expenses that they have prolonged and are trying to find ever reason not to cover. The police report puts their driver at fault. I don’t know what else they need to know. They need to cover this accident. My accident was 03/08/2019 and still nothing to be resolved... After reading hundreds of reviews this seems to be their MO. Something has to be done about this. Mercury cannot be doing this to innocent individuals who have had their lives turned upside down due to one of their claim holder's negligence... I will not stop till I have this company audited for the elongated waiting times they make people for a settlement. All I want is to be reimbursed for my out of pocket expenses.
I am changing insurance companies after being with Mercury Insurance for years and have never made claim. My son had an accident and the response from our agent assigned to the case was very poor. Poor response, communication and very poor advocacy. We were the only ones who took any pictures and had a witness.
So the other insurance company, Allstate contacted us within hours, advocating for their client. We called our agent Mercury over 20 times in three days, no response, when we finally did get through on the 4th day she said sorry, she was out. She said wanted to talk to our son, who was in school. She said she would be in until 4:45 pm. We called at 3:45 pm for every 15 minutes, no answer, nor forwarding phone. Then she called the next day during school and said, well the other person said it was our son's fault and she seemed rushed, ready to close it out and just settle, determine that from the go get.
We said we had a witness who contradicted the other driver. The witness told us she had not talked to him and then this morning she called and in a rush said she determined it was 100% our son's fault and when what did she base this one. She really did not have an explanation. She just wanted to move on to her next case. So we will switch insurance companies as this is incompetent, no advocacy and will only cost us more $s and if you really need help from your insurance company you will not get it with Mercury.
I hate this company! I was told by a customer service rep to go and get a certified copy of my DMV report and submit it to them... Total waste of time!!!! Waiting in line, paying for the report, and wasting my time faxing it to them just to find out it’s nothing they can do about it! I wouldn’t recommend this overpriced company to anyone. Their reps have absolutely no knowledge of the things they are telling you... Bad customer service and a waste of my time. I am definitely looking for another company today!!!
My mother is elderly 83 years old, I have to assist her with her affairs, including business. She’s had Mercury for a number of years. Never had to file a claim, until December 2018. She was not at fault for the accident. Unfortunately, was referred to a terrible health clinic for treatment. To date, the claim has not been settled because the clinic has basically closed down, and Mercury insists they can’t give her more than $1,000.00 because she has no proof of medical treatment. Before the clinic closed, they provided proof her visitations. They didn’t provide the actual records showing the type of treatment or costs. I don’t know why it should matter, they know she went several times. Ultimately, my mom will be responsible for her medical bills. As well as any continued pain or suffering.
I actually asked to speak with a supervisor. The claim adjuster, Kristie referred me to Gina ** who was the most rude person I’ve ever had the displeasure of speaking with. She accused us of falsifying the treatment ledger for my mom. How insulting! This company provided horrific customer service. These people shouldn’t even be employed in a customer service capacity. After my mom finally does settle her claim, she’s taking her business to AAA.
My active claim with date of loss, 12/20/2018 is going on 3 months for a minor accident where I am the victim. The Mercury claims associate who was assigned to me has not resolved or given me any updates for my claim unless I call him about it. He then states he sent me an email on 3/1/2019 which I didnt get and stated we have to wait for Formosa Insurance to respond. He then quickly gave me the Formosa Insurance information so I can make a call doing his job, stating he cannot call everyday on this issue.
Obviously no one can call every day, but is this how Mercury Insurance teaches their associates to speak to and treat their clients? Try not paying your monthly premiums and see how quickly you will be contacted. I filed a complaint with Mercury requesting contact from a supervisor who understands customer service and how to resolve this matter. Also to prove customer satisfaction comments are actually read and responded to. I have yet to be contacted.
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Will not call back. Horrible customer service. Seriously leaving us with an undrivable car. Will not answer about a rental car. They said they will get back in 24 hours, 5 days later they will talk to you.
Have 4 cars insured with Mercury for years. Always have paid on time, with no prior claims. Had a loss on 12/20 which Mercury still hasn't approved. Had no communication with Mercury except for 1 short email. I have filed a complaint with DOI, still waiting for outcome. Definitely would pass on Mercury ins. Many better companies out there.
I was badgered because I had 2 cars at a jobsite in Sonoma County to do fire reconstruction. My other two cars were parked at my house miles away and one more at a small airport so I could commute home in my plane. They found this unacceptable and were reluctant to insure me (basically being suspicious) and my agent & I had to explain my situation more than once in writing before they would accept my explanation. Then upon 6 month renewal, I had to fill out forms explaining who did and did not live at the two addresses where my vehicles were parked.
When I was late receiving and returning one of these because I was away from the mailbox, I received a cancelation notice. I had to have my agent intervene. They acted like I was trying to get away with something. I've never before had to explain myself with any other companies for the exact situation (working away from home). I guess I was too truthful with them. So now, they're outta here.
It’s worst company for auto insurance company. They will send everything through mail the documents and they think that every customer reads it. The agents are one more headache. They don’t know anything about the insurance and their policies. They charge 10% fine for the cancellation. This one agent never told me. This is ridiculous and also if you are adding new driver they will double the premium.
Two years ago Mercury was the cheapest insurance for me for full coverage. And now it is the most expensive. I am going to change companies. The people are not honest and it is expensive! My rates have gone down everywhere else except Mercury.
Mercury Insurance is one of the most dishonest, unethical, cheapest, ugly companies in America. More than a year and a half ago, I was rear-ended hard by one of their policyholders, and torpedoed a couple of lanes over into a County truck. I was hurt, my car demolished, and all witnesses, photos, and CHP attributed liability to the Mercury policyholder, who in addition was using a cell phone. Still, Mercury hasn’t paid and today made an absurd offer of ten thousand for medical bills, injuries, and then there’s the totaled car… along with two years of extra trauma from their withholding resolution. I should receive damages for having to deal with Mercury, and all persons and lawyers with whom I’ve spoken confirm the same as Mercury’s awful reputation.
In June of 2018 a Mercury insured driver was making a left hand turn from supposedly a stop, drove across 2 lanes on a city street and hit a brand new Jeep Cherokee which was shot into the rear of my Toyota Tacoma. The Jeep then went into a guard rail. The impact shot my truck into the guard rail. The woman never applied brakes. She hit the Cherokee so hard it knocked the rear wheel assembly off the vehicle and shot it into me 6 feet away then hit the rail. I took my truck to a body shop and the damage is over $7,000 dollars to mine. The Cherokee was a total loss, the drivers 2018 Nissan suv is a total loss. Mercury said mine would be a total loss also.
My Tacoma blue books for over $6,000 not counting the topper which was destroyed, the custom rims, stereo and front windshield I bought and had installed. Mercury is telling me all that included my truck is only worth $2,700. The average price of a 2004 Tacoma in San Diego is $6,000. Even their estimator told me he knows Tacoma’s hold their value better than any small truck and all the options is put on must be included in totaling the vehicle out. Now they want to ignore my phone calls and act like I’m responsible for the accident. Only thing to do is sue their client.
A client of Mercury rear-ended my truck a few months ago. The driver was not only drunk, but belligerent, yelling and cursing me in front of my children. The driver tried to leave the scene, but bystanders stopped the driver. Since the accident, my daily routine has been altered and I can't do things like I was able to, without assistance. Mercury does not want to cooperate with my attorneys, even though their client is 100% at fault.
I had worked with several insurance company before but this company was worst. Lack of customer service and professionalism. They don't respond for first e-mail you send. You need to ask for response before you get any response from them. I wouldn't recommend at all.
Mercury is a fantastic insurance company. I have been using Mercury for about ten years now. The renewal has always been easy until this year. The coverage cost went seven hundred dollars, it was 350 for the previous years. I was quite frustrated with this for it caused a great strain on the payment process. There has to be cheaper insurance. I will shop for new insurance next year. But other than that it is an easy process to make payments.
In late September, another driver hit the front side of my car. This is not the first time another car has hit me. The other car's insurance is denying fault, although they are 100% at fault. Mercury Auto Insurance is telling me, in order to fix my car I must pay a $500 deductible, even though the other driver is at fault. Until I can come up with a $500 deductible, Mercury Insurance is closing my case. I have 1 year to come up with $500. Mercury is also unwilling to go after the other driver until I come up with the deductible. In the meantime, I am a struggling student, possible 5th cancer diagnosis, and barely getting by. I am not pleased. Thanks for nothing Mercury.
Over a month ago I was rear ended by a client of Mercury Insurance. In that month they have done everything they can to stretch out settling the claim even though it was their shop that determined my car was a total loss. I never get a call back. The adjuster missed screen his calls. I always get voice mail till today... I called 25 times in frustration and was told that even though their client opened the claim they have been unable to contact him to get a statement. And without a statement from him... keep in mind I got rear ended... they won't settle.
Meanwhile no car, no money to replace and they are stonewalling me. So I will be retaining a lawyer to sue both parties. Screw them if they think they got all the power. Problem here is it's against everything I was taught growing up to sue. But what choice do I have. Can't believe California doesn't protect us from predators like Mercury Insurance. Of course their quote is low. They don't pay claims. So happy to have USAA wish I would have insured this car full coverage. Won't make that mistake again.
I had an auto insurance policy with Mercury for nearly two years. Today, I received a letter that my policy had been canceled due to lack of payment. As far as I knew, my account had been on auto-pay and drafting just fine. After reaching out to the company, they informed me that a customer support agent had taken my account off of auto-pay during a previous call. This was not made clear to me and I received no related notifications or warnings before my account was canceled. Mercury refused to reinstate my account (even after I offered to pay the missed payments in full), reduce the remainder they said I owed, or help me in any way whatsoever.
The way Mercury handled this case is insanely irresponsible for an insurance company. Had I been pulled over in the past week or two, I would have lost my car. All because a customer support agent didn't clearly inform me that they were taking me off auto-pay. I had been a consistent customers, fine credit, no accidents, valid licenses, etc. There is no reason on earth I should have been treated this way. If you're ever so unlucky to end up circumstance to a clerical error on Mercury's part, they will do absolutely nothing for you and leave you at risk of driving around without insurance.
I want to point out that my brother lives with me. Owns his own car and has his own insurance. So I was backing out of my garage, over corrected and scrapped my brother's car. Not thinking of anything other than “crap my insurance is gonna go up for a claim” turned in the claim. No big deal right? WRONG. Long story short the adjust came back after an investigation had to be done because Mercury needed to verify if my brother was considered an “insured” and now this crooked company isn’t going to cover to have my brother's car fixed. Even my brother carrier The General didn’t understand their issue. I knew I never should have changed from Nationwide. The “savings” was not worth it!
I recently was involve in an accident (rear ended on the freeway) and not my fault. When I contacted my insurance company (Mercury Insurance) they gave me a claim number and I took my car to a Body Shop for their Appraiser's estimate. After receiving a call from the body shop regarding the estimate, I noticed that they have giving me an estimate with 99% of the parts being "USED" coming from a JUNKYARD rather than using even aftermarket parts. I quickly called my claim adjuster person (Mike **) and left him a message to call me regarding the USED Parts. He never called me back. I finally called an attorney and they told me that Mercury Insurance have asked the Rent a car company to charge me for the rental since I disputed their appraisal estimate. Most insurance companies are rip offs any way you can imagine. This company is the queen of them all.
I recently got into an accident and I filed a police report. The reporting officer told me that our insurance should get the report in about one week. I just called them and they stated, "We won't receive the report in about 3-4 weeks." Yesterday I went to the police department and I was able to get the complete and finished report. They wanted me to fill out the DMV accident form to see how much cost of damage does the car have. I called my agent and I asked if they are going to send someone to come inspect my car to see the cost of repair because I don't know what to do with the DMV form. She stated, "Oh... You can just look at the car and see how much you are going to spend." You don't know how aggravated I was when she told me that but I remained calm on the phone. Overall point is that I am pretty much doing their job in sending them the report and pictures on the damage of my car.
I was hit by someone with their insurance. Worst nightmare. Those people are rude and incompetent. Going on months now and still not settled that's why I threw them away years ago. They do everything to pay as little money on your claim as possible. Not even the cost of repair. Always stating that's from normal wear and tear. Uuuggghhh! Wasn't like that before. Your client backed up into me at a high rate of speed and then tried to run on expired tags so they can't claim he was not at fault but they can claim that damages done are not related to accident and try to put it as wear and tear. I am pulling my hair out dealing with these people. They never call you back or answer your calls. Worst company ever.
I’ve been paying for my insurance with Mercury for many years. I’ve avoided countless car accidents and have not had a ticket in over a decade. I’ve probably used about $500 worth of claims for 3 tows and locking my keys in the car. So I’ve paid tens of thousands of dollars to receive $500 worth of service. I get one speeding ticket, just one, 80 in a 55 zone on a backroad to Vegas and Mercury is choosing to ** me by increasing my monthly premium but almost 50%! Yes I take responsibility for my ticket, but for a company I have been loyal to, to turn around and decide they are going to increase my premium that much because they can... it just doesn’t sit well with me. As a customer I feel unappreciated and used for the amount of money I’ve paid over the many years. I highly don’t recommend this company to anyone and will be writing on every site possible to make sure I share my experience.
Almost forgot, I called in to Mercury just to kindly ask for a phone/fax number and or address to their legal department and was told by Katie she wasn’t allowed to give me that information and she was going to transfer me to customer service. Now we all know what happened in customers service right? Long waiting, being transferred from here to there, being “accidentally” hung up on, yeah, no thank you! I asked to speak to her supervisor and her supervisor Kelly was extremely helpful with the information I asked for.
We had been loyal customers without a claim for 6 years. We even used them for our commercial vehicle insurance. When it came time to finally use our coverage when we had a hidden leak behind our kitchen cabinets, they automatically denied our claim because the leak was over two weeks old, even admitting that there was no way we could have know about it sooner. They did nothing to make us feel like we got any type of service.
Mercury is beyond HORRIBLE! I rarely take the time to give a review, but this company is terrible! I got a new car, and they charged me to update my policy! Also, my record of an accident from three years ago fell off my record and they refused to update my policy until the end of the six month limit. So they will up your rate for adding a new car, charge you an extra fee for adding that car, then ream you for anything they can, regardless if it fell off your record! I finally canceled my policy because State Farm doesn't play dirty pool like Mercury... AND THEY HAD THE NERVE TO CHARGE ME A CANCELLATION FEE!! To top it off, there is NO ONE you can talk to over there about this. They say it's just their policy and that's the way it goes. So you're not a person in their eyes, just a number. TERRIBLE!
I have had Mercury insurance for several years now and fortunately have not needed them until recently. And, since accidents are not something I am usually involved in I do not have comprehensive coverage. I got into an incident recently and the person who hit my car and I have vastly different explanations as to what happened. I was going across a street from an alley onto an alley and was more than halfway across the street when I was hit by a truck. The other driver and I were unhurt and we exchanged insurance and driver's license info. I spoke with Mercury almost immediately to start a claim and was told a claim's adjuster would contact me in the next day or two.
The next afternoon the Mercury insurance adjuster called me Brett **. He asked me to explain what happened and immediately he tells me I am at fault. The problem with that is he was not comprehending what actually happened and where, although I was explaining it simply and precisely. It was on a residential street off a Main Street in Los Angeles I had stopped while in a one way, east to west, alley (heading west). Then proceeded to Cross the residential street to get to the next alley (the entrance to my doctor's parking area is off the alley). The residential street runs North/South, The adjuster Brett kept asking me if I was going north or south. I kept explaining to him that I was heading west, that I was CROSSING the residential street. It took Brett ** more than 20 minutes to understand where my car was going and where.
Initially, when I first Told Brett ** what happened he immediately tells me I am at fault for the incident. This without his understanding of what happened and the details of the situation in actually. After 45 minutes on the phone with Brett, he tells me we do have a case and that once they hear from the other driver's insurance we will need to go to arbitration and that can take a few weeks to schedule. About 10 days after speaking with Brett **, I get a phone message from him saying they are not going to arbitration and that they are citing me as the responsible party. Citing as California Vehicle code. Which I looked up and it states the term highway. Well, we were not anywhere near a highway. Then, when I called Brett ** to discuss the code he cited, he tried to backtrack without further explanation and told me that if I was not going to cut him off and he hung up the phone.
I called back to speak to his claims supervisor a woman named Denise. She was completely defensive from the start and even after she got the damage report from my car and the other driver's car showing that it would have been impossible for me to have hit him as he hit the driver side front quarter panel and the side of the front bumper with the back quarter panel and back wheel of the passenger side of his truck. Then when I told her about the wording of the code cited, she told "a highway can mean any road traveled on". I asked her where on the code record she saw that and could she send it to me at which point I was told by Denise that she wasn't there to send information to me and if I wanted to I could look it up myself and she told me she "has been an adjuster for over 29 years" and that the facts of how each car was impacted didn't matter.
She was completely rude and defensive. And Mercury insurance has been totally unprofessional and not looking out for my best interest or defending the facts of the situation. They would rather not defend their customers and are around to incur as little cost as possible especially when that means defending their client base. SAVE YOURSELF THE AGGRAVATION AND UNPROFESSIONAL ATTITUDE AND GET YOUR INSURANCE ELSEWHERE. They have a medium-low to low rating across the board anyway. And they have earned it.
Mercury Insurance gave me obscene coverage for a very low price. The web app is very clear and easy to navigate. Customer service is good although hardly necessary.
We had Mercury Insurance for all of our cars for many years, I believe more than two decades. We were happy with them for a long time, but things have changed greatly and not for the better. We added on our daughter, a new driver, for coverage, and of course, our rates rose dramatically. We get that. She had two minor accidents. The first one happened in the college parking lot where she tapped a parked car. She waited till the other owner returned to her car because she is honest. The other one involved a lane change that was considered her fault.
But here's what we are so upset over: Early this year she left the country for a study abroad program for 4 months. I called the insurance agent whose been handling our account for years and asked if we could temporarily remove her from coverage. The agent (I won't name her here because of my husband's request) asked me when she would be back. I told her she was booked for a return flight on the 3rd of May and I would let her know when she returned. Didn't seem to be a problem and it saved us over a $1,000 so seemed like the right thing to do.
So the day our daughter returned from England, my husband called to reactivate her under our insurance. We were told that because she had 3 accidents, that we could not. She only had two. They recorded the parking lot incident twice under different days. We could only put her back on if we purchased a special rider costing us over a thousand extra a month which we deemed ridiculous. Although my husband is protective over this agent, she clearly lied, telling him that I said that our daughter would not be back for a year. Why would I have said such a thing? She'd asked for a specific date which I gave her. I'm not sure why this even matters exactly, other than I believe that one of the accidents would have been over three years ago if there's was more time allotted. Anyway, they wouldn't budge on things, so we have left Mercury. For good.
Even before this recent change of events, I was none too happy. About two years ago we donated one of our older cars after purchasing a new used car. I thought it would make our rates go down. Make sense, right? But no, our rates went up. One of the reasons for the rising cost, if I understand correctly, is that they could then assign whichever vehicle they wanted to whichever driver they wanted regardless of which one of us was actually driving each car the most. So naturally, they assigned our highest priced vehicle to our daughter, the highest risk driver in the family, even though she never drives it. We had no say in the matter where in previous years we could declare which one of us drive which. In addition, their rates have just generally gone up.
Anyway, we've now switched to Triple A insurance, and they seem happy to have us. Discovered that they are actually a non-profit of sorts and that there may be a return of some funds at the end of the year. We haven't been on long so I can't speak to that, nor to how good or bad their service really is. There was a hiccup with AAA losing the photos of our vehicles after we brought them in for pictures per AAA's request. It looked like they were going to actually close our account. We had to return for more pictures. So I guess they are not perfect either. Maybe none of these insurance companies are. But I will say that our rates have actually gone down overall with the switch, so maybe it was a good thing that Mercury dropped our daughter.
I still resent the whole way that they did things, though. If they had said that if we suspended her service they would not put her back on without a special rider, then we wouldn't have chosen to do so. I thought that agents were there to help you figure things out and work in both the customer's and the company's best interests. But apparently not. This agent worked only for Mercury's bottom line with no regard to treating their customer's fairly and honestly. I was tricked and unfairly treated!
I've been a long time customer of Mercury for both my auto and homeowners policies. I had a slab leak August of last year and finally had to use my homeowners policy. I've had the worst customer service experience one can imagine. Still living with torn up floors and walls. I am extremely dissatisfied!
I tried to get other estimates but nothing came close to Mercury. They have been responsive and timely with claims and their customer service is good. The claims person came to the auto body shop and worked things out with them. I have been with Mercury for over 20 years probably and I have three cars covered.
Mercury Auto Insurance expert review by Matthew Brodsky
Mercury Insurance is a company that has been providing customers with auto insurance policies since 1962. Mercury also offers renters insurance, mechanical equipment insurance and more.
Savable quotes: Mercury Insurance offers customers the ability to save online quotes, so they can take time to think or shop around and still receive the same rate they were first quoted.
Trustworthy: Forbes Magazine has rated Mercury one of the most trustable auto insurance companies in the country.
Discount options: The company offers drivers a wide range of discount options, including multicar discounts, discounts for anti-theft devices and discounts for students that get good grades.
Repair guarantee: If customers choose a Mercury-authorized repair shop, Mercury will guarantee the repair for as long as an owner possesses the vehicle.
Mobile app: The company offers policyholders access to a mobile app through which they can view info about their account and pay bills.
Best for: Student drivers, new drivers and drivers who recently purchased a car.
Mercury Auto Insurance Company Information
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- Mercury Auto Insurance