Mercury Auto Insurance Reviews

I was rear ended by a driver insured by Mercury Insurance. Called them to file a claim and never heard back. The representative Cathy R. never answers her phone. Car has been damaged for 2 weeks. They are taking their sweet time ignoring claims. Was rear ended by their driver and they trying to pretend they are not responsible.

A policy update was being delayed by WEEKS by underwriting, and Mercury's underwriter Liz ** was unable to provide answers on why a simple change was being delayed by over a month. When requested to speak to a manger or someone else who would be able to provide information, Liz simply hung up. The embarrassing and disgraceful way Liz ** handled the inquiry call made the insured cancel the policy after many years.

A rep claimed that an email had been sent, but I didn't see any and only learned from a DMV letter that my auto insurance hadn't been renewed. No one wanted to call or confirm this from the company? I learned I'd been without insurance for the last two months and I'd have to wait two weeks to be insured again. Absolute garbage customer service.

I would not recommend this company to my anyone. I had a claim for hail damage to my roof and was made to feel like a liar by this company. The adjuster had his mind made up to deny my claim before he even did the inspection on my roof. I will never have auto or home insurance with this company again, by far the worst I have dealt with.

Atrocious. I have an added endorsement on my house insurance policy covering appliances. Dishwasher and washing machine are both having issues (i.e. dishwasher won't turn on, WM pauses itself mid-cycle and shuts itself off if the 'start' button isn't pushed again midway through a 'regular' wash cycle). Mercury sends out their third party partner (Strikecheck) to complete a diagnostic test on them both to gauge whether or not coverage is warranted. Strikecheck rep no calls/no shows for the first appointment (I took an entire day off of work to ensure I was home during their 4 hour window given). Another week goes by before Strikecheck gets someone to my house. Rep gets here, takes two photos (one of each machine) and leaves. Wasn't at my house for more than 10 minutes. Never inspected the machines, might not have even touched them. Tells me I'll hear something back from Mercury soon.

I was hit by another driver over a month ago. The other insurance accepted responsibility 100%. I have had nothing but issues in getting everything taken care of from finding a shop to take my car in, to getting the repairs done, to renting a vehicle. I am now without a vehicle, as it has been over the 30 days since the accident and Mercury not only cannot help me with extending my rental, even though they would get it back from the other company, but I was told I had to call the other driver's insurance company to get reimbursed for the extra I had to pay out of my own pocket to get a vehicle comparable to what I have. I was also originally told I had to send my receipt to them in order to get reimbursed. I have NEVER had to go to the other driver's insurance in order to do anything, that's why you have an insurance company so they deal with everything. So now, I am here, 5 kids, full time job and no vehicle.

Agent referred and sold MERCURY Insurance to me, Home insurance and Auto insurance combine, they told me cheaper than other insurance, I trust her and paid annual full insurance fees at one time. But I found out the price were really not cheaper or good. Then I called agent. Ask for details why Home insurance looks a little cheaper, while Auto insurance price more higher than other insurance company quota. Agent just not patient answer my question. So I decide to move to another better insurance. I called agent and leave voice mails for two days and two times. But nobody call me back. Then I send email. Finally, Anna called me back. Ask me the send them DETAILED NEW insurance details and policy in order to cancel insurance with Mercury. They said that they need to make sure my new insurance full covered my Home and Auto. I never see these unreasonable requirement to cancel my insurance.

Raised umbrella policy $200 during COVID SHUTDOWNS for no reason - never filed claim. Never used policy!!! UNCONSCIONABLE!! Insurance commissioner needs to take action against Mercury Insurance for gouging customers during COVID shutdowns!

Mercury is a well known and established insurance company whose reputation is for truly inexpensive rates for auto insurance. They certainly saved me $1500 annually when I switched from Farmers in 2012. Truly it all depends on driving record, zip code and type of car(s). They do have a rather unfair practice of assuming how many miles you drive and don't inform you as they hike up the rates. When you do catch this you'll need to prove you aren't driving the miles they assume you are. It's kind of shady but when I do catch them and send them service records proving I barely drive my own car they do lower it back to where it should have been. This had occurred 3 times, it's frustrating.

I got rip off from Mercury Insurance. After we agreed on the original price that was $526 for the insurance policy, they jacked up the price to $1293 without the consent or notification. They just sent me the bill and demanded me to pay it. When I fought for the original price of $526, all they did was delaying without making any progress. When I cancelled the policy, they charged me $170 for having the policy for a month, and refunded me $356 only. They are not reliable but only for their gain. I will give them less than zero if I could.