This company is not yet accredited. See reviews below to learn more or submit your own review.
Mercury Insurance provides property and auto insurance for personal and commercial clients. Mercury is an InsuraMatch verified partner which powers the *ConsumerAffairs insurance program. If you want to see quotes from multiple providers, contact InsuraMatch today.
Many customers have been with Mercury for years, some more than a decade or two. The company has many happy reviewers that discuss competitive prices and fast claims processing. Mercury offers other types of insurance as well, such as home insurance.
- Offers other types of insurance and bundle discounts
- Local offices and agents available
- Low cost
- Can sign up online or over the phone
- Offers mobile ID card
- Repairs can take longer than expected
- Time limit on rental car benefits
A link has directed you to this review. Its location on this page may change next time you visit.
I would like to complement Mercury Auto Insurance co. on their, just incredibly professional, and business like manner, of handling all the details involved of an unfortunate auto accident, that I was involved in. They really took a huge load of preasure off of my shoulders, at an extremely stressful time for me. I really cannot thank them enough!
Mercury has provided great service, however the only negative is that they do not provide a rental vehicle during an accident. Otherwise, they’re great. Claims are processed immediately, representatives are always available, and they offer competitive rates.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I have been with Mercury Insurance Company for over 40 years. The last time I received a renewal notice I decided to see if I could get a better price. I checked with Auto Club, Allstate and several other companies. Mercury had the best price for the coverage that I desired.
They go way out of their way to help you not only with coverage but support when you need it. The rates are fair. My agent is so wonderful. Insuraide. They make you feel like they are their only customer.
Today I called you after I made my monthly payment. I explained I lost my job, the car is on the street parked and I am staying home so I was wondering if you were offering any kind of assistance. They offered me to create debt referring the full monthly payment and pay it in 60 days. How? In 2 months, my Debt amount will collected every 15 days. On Google, I notice you have a Total assets of US$5.433 billion (2018) so I was wondering if you want me to use my saving to keep paying you so your profit do not suffer alterations. I was wondering if you need the profit to buy beds for Hospitals or partner with our Governor to help all the undocumented people who pay you and have no access to unemployment. Please advise. I want make sure, during this Crisis, I am paying to the best Company sharing my values.
- 2,252,296 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
My car (Porsche) was totaled in an accident that was not my fault and the other driver had no insurance. Although I had full coverage with Mercury Insurance, including uninsured motorist coverage, they would not pay my claim and I got nothing! They were impossible to deal with and I should have taken them to Court but I did not want the hassle. I just bought a new car. They are the worst insurance company out there and not to be trusted.
I’ll start by saying I have been a Mercury Insurance customer since the early 1990’s. I was in an auto accident where I was rear ended. I decided to use my insurance to cover my medical bills. I have heard stories that other people’s insurance will not pay your medical. They give you the run around. I ended up using all my med pay. Instead of helping me out they fought me all the way every penny. I thought there would be loyalty but no. The first person I talked to and emailed my claims to She said, "Yes send me your info and I’ll issue your check." She states the check is being processed. Two weeks go by. I never hear from her again and no check.
I called and she quit and no one can get into her email. I’ll have to resend all my info. So I resend it to another person Noel. He says he needs more info for the claim so I send it to him. I get some money Then he disappears and I get another guy Jack. He was the worst. He decided he’s not going to send me any money. Just kept giving me the run around. I talked to his supervisor and nothing. I finally got a lawyer involved they finally sent me money. It's my own insurance company. It’s horrible that you're in an accident, hurting and You use your insurance company because you think they are on your side and they are not. I will not recommend them to anyone. You're going through pain and suffering then fight with companies like that is awful. Their med pay custom service needs an overhaul.
When I first got my policy with Mercury, I told them I drive my car very little (<3000miles/year). They wanted proof and told me they would bill me for the higher premium now, and give me a credit if I submit proof later on. Ok, fair enough. Fast forward a few months, when I finally have enough data to prove my low mileage. I submit the proof and they give me a credit, but not for the full difference in price, but a *pro-rated* amount. Since my policy period is more than half over, this means I get back less than half of what I'm due.
Essentially they expect me to provide proof for something that hasn't happened yet, which is obviously impossible. The reasonable thing to do would be either 1) back-date the discount so the full amount is refunded (which, by the way, is what Geico and most other large insurance companies do), 2) charge the premium for the lower mileage now, and scale up the charge if no or contradicting proof is submitted later. As it stands, they're charging me for miles I haven't driven.
I was in the process of moving but not a definite, no big deal. I call the insurance company to notify them of the move to the new address and they immediately processed the information. Policy goes up about forty dollars monthly without them telling me. Later I get the notification. Mind you, they never asked for any documentation on the new address.
Two weeks later and long story short, I tell them I never proceeded to the new address and that I requested for my rate to be reverted back to the original monthly installment. NOW it's a problem, they told me I have to show proof that I'm still living at the original residence and was even told that the reason why I stop the moving process is because I seen the rate go up. Are you serious, even if that was the main reason, what is it to you if I didn't want to move cause I didn't want my insurance to go up. That should make sense to the logical people but to Mercury Insurance, they are just another corporate manipulative scumbags.
Mercury has great prices, and after a water leak took great care of us. I was so happy with them. Yet I just got a notice they are cancelling me. I guess as long as you don't file a claim, they will take your money. As soon as you cost them any money, they drop you.
Mercury Auto Insurance expert review by Matthew Brodsky
Mercury Insurance is a company that has been providing customers with auto insurance policies since 1962. Mercury also offers renters insurance, mechanical equipment insurance and more.
Savable quotes: Mercury Insurance offers customers the ability to save online quotes, so they can take time to think or shop around and still receive the same rate they were first quoted.
Trustworthy: Forbes Magazine has rated Mercury one of the most trustable auto insurance companies in the country.
Discount options: The company offers drivers a wide range of discount options, including multicar discounts, discounts for anti-theft devices and discounts for students that get good grades.
Repair guarantee: If customers choose a Mercury-authorized repair shop, Mercury will guarantee the repair for as long as an owner possesses the vehicle.
Mobile app: The company offers policyholders access to a mobile app through which they can view info about their account and pay bills.
Best for: Student drivers, new drivers and drivers who recently purchased a car.
Mercury Auto Insurance Company Information
- Company Name:
- Mercury Auto Insurance