Mercury Auto Insurance

Customer service is often very difficult to get in touch with. I had roadside assistance included in my bill for years, and then somehow it was taken off and I didn't notice that until I needed their help. When I got in an accident, there was only one person I could talk to, and she would leave me a voicemail and tell me to call her back. When I left a message she never returned my call. This went on for a couple of weeks. I couldn't answer the phone every time it rang because I was at work.

Today I called you after I made my monthly payment. I explained I lost my job, the car is on the street parked and I am staying home so I was wondering if you were offering any kind of assistance. They offered me to create debt referring the full monthly payment and pay it in 60 days. How? In 2 months, my Debt amount will collected every 15 days. On Google, I notice you have a Total assets of US$5.433 billion (2018) so I was wondering if you want me to use my saving to keep paying you so your profit do not suffer alterations. I was wondering if you need the profit to buy beds for Hospitals or partner with our Governor to help all the undocumented people who pay you and have no access to unemployment. Please advise. I want make sure, during this Crisis, I am paying to the best Company sharing my values.

My car (Porsche) was totaled in an accident that was not my fault and the other driver had no insurance. Although I had full coverage with Mercury Insurance, including uninsured motorist coverage, they would not pay my claim and I got nothing! They were impossible to deal with and I should have taken them to Court but I did not want the hassle. I just bought a new car. They are the worst insurance company out there and not to be trusted.

I’ll start by saying I have been a Mercury Insurance customer since the early 1990’s. I was in an auto accident where I was rear ended. I decided to use my insurance to cover my medical bills. I have heard stories that other people’s insurance will not pay your medical. They give you the run around. I ended up using all my med pay. Instead of helping me out they fought me all the way every penny. I thought there would be loyalty but no. The first person I talked to and emailed my claims to She said, "Yes send me your info and I’ll issue your check." She states the check is being processed. Two weeks go by. I never hear from her again and no check.

When I first got my policy with Mercury, I told them I drive my car very little (<3000miles/year). They wanted proof and told me they would bill me for the higher premium now, and give me a credit if I submit proof later on. Ok, fair enough. Fast forward a few months, when I finally have enough data to prove my low mileage. I submit the proof and they give me a credit, but not for the full difference in price, but a *pro-rated* amount. Since my policy period is more than half over, this means I get back less than half of what I'm due.

I was in the process of moving but not a definite, no big deal. I call the insurance company to notify them of the move to the new address and they immediately processed the information. Policy goes up about forty dollars monthly without them telling me. Later I get the notification. Mind you, they never asked for any documentation on the new address.

I would like to complement Mercury Auto Insurance co. on their, just incredibly professional, and business like manner, of handling all the details involved of an unfortunate auto accident, that I was involved in. They really took a huge load of preasure off of my shoulders, at an extremely stressful time for me. I really cannot thank them enough!

Mercury has great prices, and after a water leak took great care of us. I was so happy with them. Yet I just got a notice they are cancelling me. I guess as long as you don't file a claim, they will take your money. As soon as you cost them any money, they drop you.

I TRIED to get car insurance through Mercury Insurance for my wife and my daughter. What MISTAKE that turned out to be!! During our initial call I told the young lady that my daughter had an at fault accident. We were given a quote of $ 241.88 to start with payments of $ 242.83. We called back to give the young lady our information and vehicle vin numbers. We were told that The initial quote was wrong. The NEW quote JUMPED to $ 817 to start. What kind of scam are you running??!!

We have been with Mercury insurance for about 3 years now and all I have yet to see is an increase on our bill. We have the good driver discount and no accidents and it went up 58.00 this year. Certainly will be looking for a more honest insurance company after this one runs out. Thanks but no thanks.

My agent sucks and overall service sucked. I returned my car in Sep, and they still took withdrew from my account and then I had to give copies of the paper 3+ times over to my agent. It's still not cancelled and just got another bill from them. It's ridiculous.

I got hit by a Mercedes SUV driven by an middle-aged Indian lady having Mercury auto insurance, who crossed the red light casually and seemed to be substance intoxicated. Despite the expired insurance policy shown to me by that Indian lady, GEICO, my auto insurance, helped filing a claim to Mercury on my behalf. Once my claim was submitted to Mercury, that is when the situation went south. I was assigned an adjuster, and I was given her extension number, too.

We are a active duty military family who just bought their first home. There was a fire down the street from our house and we had damage to our pool filter and ash just being all over the house and cars even my sectional in the house. They had their guys come out then my pool guy came out said my motor burnt out because we had too much ash in the motor and filter. We had damage to our sectional. The furniture technician I hired from the company I bought the sectional from came out. Said what needed to be done. A month later Mercury does not want to pay and wants once again someone from their company to come out to test for ash. Hello. You have waited over a month. We cleaned most of it up!!! Horrible company!!!! It took them 2 weeks just to reimburse our food money. Who does that!!!!

I filed a claim for water damage in my home. The adjuster hired contractors that wasn’t licensed. My bathrooms was not finished after me and my disabled children stayed in a hotel for 6 months to return home to bathrooms that wasn’t finished. They then canceled my claim after I reported them to the Georgia insurance fraud department.

Mercury has provided great service, however the only negative is that they do not provide a rental vehicle during an accident. Otherwise, they’re great. Claims are processed immediately, representatives are always available, and they offer competitive rates.

I have been with Mercury Insurance Company for over 40 years. The last time I received a renewal notice I decided to see if I could get a better price. I checked with Auto Club, Allstate and several other companies. Mercury had the best price for the coverage that I desired.

An insured Mercury Insurance driver sideswipes my car that was briefly parked in a shopping center parking lot. I provide detailed pictures of the incident, including where her car was parked next to mine (within inches of my car with the front wheels sharply turned away from mine). Orange markings on her car correspond to the exact height of orange markings on my car (paint/primer transfer). I could go on and on here with proof, but the other driver denies hitting my car. I went to an auto body shop they recommended also to document. I also made a report with my own insurance company, who concluded the other driver was 100% at fault. I would prefer to collect from the other driver's insurance for a variety of reasons, but it looks like I'll need to collect from my own. How is it that two insurance companies come to the exact opposite conclusion? Anyway, avoid Mercury Insurance at all costs.

Don't even try to cancel your policy. It's harder than pulling teeth. The model they use is you sign up with insurance through the parent company "Mercury Insurance" and once you have your policy, they assign you to a local Agent. The local Agent IS NOT MERCURY. They are privately owned insurance companies. Dealing with the local insurance agent is a NIGHTMARE! It almost seems like they work out of a basement at their parents' house. The runaround and headaches with trying to do anything with your policy is an absolute nightmare! STAY AWAY FROM THIS COMPANY AT ALL COSTS... Spend the extra $50 and go with ANY OTHER insurance company. DISASTER they are!

They go way out of their way to help you not only with coverage but support when you need it. The rates are fair. My agent is so wonderful. Insuraide. They make you feel like they are their only customer.

So my vehicle was involved in an accident early May of this year. I filed a claim and was okay with Mercury not paying for any damages or covering the cost on MY vehicle because the driver was not under my insurance policy. Totally acceptable and I agreed with that. 2 weeks later I receive a call from Enterprise saying Mercury had put in a request for me to get a rental due to the loss my car. I confirmed with them that it was true and was told it was and that it would be covered $30/day. I agreed and picked up the car two days later than when I was first notified.

I’m so beyond disappointed on how Mercury is handling my claim. One of their claim holders ran a stop sign and slammed into my brand new vehicle. Being my only vehicle it has cause me so much hardship and out of pocket expenses that they have prolonged and are trying to find ever reason not to cover. The police report puts their driver at fault. I don’t know what else they need to know. They need to cover this accident. My accident was 03/08/2019 and still nothing to be resolved... After reading hundreds of reviews this seems to be their MO. Something has to be done about this. Mercury cannot be doing this to innocent individuals who have had their lives turned upside down due to one of their claim holder's negligence... I will not stop till I have this company audited for the elongated waiting times they make people for a settlement. All I want is to be reimbursed for my out of pocket expenses.

I am changing insurance companies after being with Mercury Insurance for years and have never made claim. My son had an accident and the response from our agent assigned to the case was very poor. Poor response, communication and very poor advocacy. We were the only ones who took any pictures and had a witness.

I hate this company! I was told by a customer service rep to go and get a certified copy of my DMV report and submit it to them... Total waste of time!!!! Waiting in line, paying for the report, and wasting my time faxing it to them just to find out it’s nothing they can do about it! I wouldn’t recommend this overpriced company to anyone. Their reps have absolutely no knowledge of the things they are telling you... Bad customer service and a waste of my time. I am definitely looking for another company today!!!

My mother is elderly 83 years old, I have to assist her with her affairs, including business. She’s had Mercury for a number of years. Never had to file a claim, until December 2018. She was not at fault for the accident. Unfortunately, was referred to a terrible health clinic for treatment. To date, the claim has not been settled because the clinic has basically closed down, and Mercury insists they can’t give her more than $1,000.00 because she has no proof of medical treatment. Before the clinic closed, they provided proof her visitations. They didn’t provide the actual records showing the type of treatment or costs. I don’t know why it should matter, they know she went several times. Ultimately, my mom will be responsible for her medical bills. As well as any continued pain or suffering.

My active claim with date of loss, 12/20/2018 is going on 3 months for a minor accident where I am the victim. The Mercury claims associate who was assigned to me has not resolved or given me any updates for my claim unless I call him about it. He then states he sent me an email on 3/1/2019 which I didnt get and stated we have to wait for Formosa Insurance to respond. He then quickly gave me the Formosa Insurance information so I can make a call doing his job, stating he cannot call everyday on this issue.

Will not call back. Horrible customer service. Seriously leaving us with an undrivable car. Will not answer about a rental car. They said they will get back in 24 hours, 5 days later they will talk to you.

Have 4 cars insured with Mercury for years. Always have paid on time, with no prior claims. Had a loss on 12/20 which Mercury still hasn't approved. Had no communication with Mercury except for 1 short email. I have filed a complaint with DOI, still waiting for outcome. Definitely would pass on Mercury ins. Many better companies out there.

I was badgered because I had 2 cars at a jobsite in Sonoma County to do fire reconstruction. My other two cars were parked at my house miles away and one more at a small airport so I could commute home in my plane. They found this unacceptable and were reluctant to insure me (basically being suspicious) and my agent & I had to explain my situation more than once in writing before they would accept my explanation. Then upon 6 month renewal, I had to fill out forms explaining who did and did not live at the two addresses where my vehicles were parked.

It’s worst company for auto insurance company. They will send everything through mail the documents and they think that every customer reads it. The agents are one more headache. They don’t know anything about the insurance and their policies. They charge 10% fine for the cancellation. This one agent never told me. This is ridiculous and also if you are adding new driver they will double the premium.

Two years ago Mercury was the cheapest insurance for me for full coverage. And now it is the most expensive. I am going to change companies. The people are not honest and it is expensive! My rates have gone down everywhere else except Mercury.