Lemonade Renters Insurance Reviews

My wife and I had our ceiling collapse in our apartment recently. It’s been a stressful situation but Emily from Lemonade made everything better for us with our claim. She always was attentive and understanding to our situation. I am so thankful that I had renters insurance through Lemonade!

During a difficult time, which caused the need to file a claim, the team at Lemonade offered excellent support and Laurin was particularly genuine in her communications. She quickly replied to my messages and was able to share an almost immediate approval as soon as we gave her all the required information and documents. I’ve never had to use the services before now, but have been a Lemonade customer for several years and now I’ll be telling others that they need to sign up for their awesome coverage and top notch service! Thanks again!

Loved the response time, great customer service and really helped me and my family through a dark time!!! I would definitely recommend this service to anyone who needs coverage! The thoroughness and care that Clarissa showed was unmatched. She responded quickly and stayed on top of the claim and showed complete understanding through this hard time!

I just want to say Thank You to Lemonade and the staff for helping me get through this rough time. I have never been through something like this and they were very considerate and patient throughout the whole experience. Special kudos and Thanks to my very Attentive and very helpful Advocate Aja!!

I use Lemonade for renters insurance and it is so affordable. I had to file a claim after the winter storm here and they were so professional and fast. I had so many questions and the person I talked to was patient and kind, even sympathetic. I was especially pleased to find their customer service individuals spoke and understood English. I felt so blessed to have picked Lemonade.

Good insurance is insurance. You don't really have to think about and that when it matters, things are easy... Lemonade is just that, it was so easy to purchase, easy to switch from my previous insurance, literally never thought about it. Until I had to submit a claim, it was all processed pretty fast - the agent helping me went above and beyond to let me know everything I was eligible to claim (even things I hadn't considered) and always kept me up to date with the status of my claim. Highly recommend Lemonade insurance! I love it so much I have renters and pet insurance - would probably even get car insurance through Lemonade if they had it.

Got some valuable photo equipment stolen which completely bummed me out. Wasn’t sure what was covered, I was traveling and I hadn’t itemize it. Filed a claim and Sam from Lemonade reached out moments later. Sam was empathetic and helped gather all that I needed. Once reviewed it was approved! No added stress to an already stressful situation.

My fiancé’s bike got stolen and it couldn’t be easier to file a claim directly through my phone. I was able to snap pictures and upload documents so quick and easy. Too add, the claim got approved immediately! 10/10 recommend Lemonade for any renters. Thank you Lemonade!

Can't recommend Lemonade enough! The app is very straightforward and a breeze to use. This made it very easy to immediately start my claim and understand my policy. Luke ** was great to work with. Luke was very responsive and clear about next steps. It was reassuring to have someone like Luke helping me through this, especially given the circumstances. Thank you so much Luke and Lemonade!

This was by far the most incredible and easiest insurance company I’ve ever dealt with. I was contacted via email immediately by Angelica and she walked me through the most seamless process ever. I am very very impressed with Lemonade insurance!!

Adam was wonderful! The claim took a little longer than expected, but Adam made sure I was up to date and answered any questions I had. I would definitely recommend Lemonade to my friends and family. Thank you for all your help everyone!

I never anticipated having to actually file a claim. However when I was the victim of a burglary and needed Lemonade they were there for me from beginning to end. The Lemonade claims team helped me throughout the claims process to stay focused on gathering all necessary documentation to support my claim. I appreciated their professionalism and would recommend lemonade to anyone.

Signing up and the rates were incredibly easy.... But that's to be expected. There was a fire and I lost everything including my place to live during a pandemic. Thank goodness for Lemonade! That same day I filled my claim I was put up in a hotel and received $500 for necessities. No Other Insurance Company In The World Could Start Paying a Claim On Same Day. Then a few weeks later I received my property claim which was paid to the full value. I spent the next 5 months staying in hotels and Lemonade always paid up to the full amount of policy. MOST IMPORTANTLY IS THE AGENT here name is ASHLEY and she was Amazing. She made the whole ordeals much easier for me and was always available to answer questions. If all the corporations could learn from Lemonade life would be a lot less stressful.

I've never been the type of person who buys insurance unless it's absolutely necessary because most of the time, it just feels like overcomplicated policies that never actually get used or never actually cover the things you need them to. When my new apartment required me to get renter's insurance, I'm glad I found Lemonade. When a snowstorm devastated my area and left me without water and heat for weeks, I was even happier about having Lemonade on my side.

I love the fact Lemonade Team are very much helpful, my claim was treated fast, I whenever I sent an email, they responded as fast as they can. Though they didn't not give me all my claim but I still like Lemonade Team, I will always stick them more and more.

Austin experienced severe winter weather that caused millions to lose power and water. My family was one of them. We ended up taking a chance of driving out of the state and got lucky we made it after being trapped without power or water for days. Pipes burst in our building, which caused us to be out of the state for a week. When asked for insurance help/reimbursement for costs/damages, we were originally denied due to not having an updated email from the apartment management confirming which buildings were affected. After submitting that information, our claim was approved a little over a week later.

I loved every minute working with Lemonade through my claim. I had never worked with an insurance company before and this experience went beyond everything people had told me about "insurance companies". My claim agent, Emily was absolutely exceptional. She was extremely helpful, kind, and genuinely wanted the best for me in my situation. I lost almost everything to busted pipes and felt beyond covered using Lemonade. To say that I will be referring everyone is an understatement! Someone needs to send Emily on vacation for all the hard work she put in for serving Texans with much joy and comfort in the midst of our despair. THANK YOU LEMONADE!

My experience with my Lemonade claims adjuster, Adam H., was great. My family and I were devastated when our pipes burst in our apartment, leaving us practically without any clothes left to wear. Adam H. helped us through the whole process and our claim was approved so that we can start to get our life back on track. Thank you so much Adam, without your help I don’t know what we would have done. Thank you, The ** family.

The other morning we had a gentleman enter our garage and steal my husband's road bike. While any loss is such a bummer this was exceptionally painful. My husband took up cycling shortly after the pandemic began as a way to get exercise. He had put a lot of money into his bike and rode nearly every day. It has kept him healthy both physically and mentally, so it was an extra big bummer to have it stolen.

It has been a wonderful and experience working with Clarissa and Lemonade. My claim was approved very quickly with no fuss. I'm so thankful that I found you guys and to think that I had been living without renter's insurance for so long. Thank you so much; you never know what might happen.

When I purchased renters insurance for the first time six months ago, I never really thought I would ever need to file a claim. And here we are! My representative Eliana had my loss of use claim sorted out within minutes. I’m so glad I decided to go with Lemonade.

I was given 1 week notice by my apartments that I need to move out so they could finish the repairs from the winter storm. I work full time night shift but I was able to find and move into a new apartment in 7 days. They reimbursed the cost of the movers I hired but also the non-refundable application fees I paid to several apartments. I worked with the same claims advocate throughout the process so she was familiar with the details of my situation and she was friendly and eager to help. Communicating was easy because I was able to send emails in the middle of the night. I sent screenshots and pictures of receipts taken with my phone so no need for printing and scanning. Awesome experience!

It was very good experience with Deborah. Everything was easy process. Very quick and kind response from her all the time. She was very helpful. We got approved and received money very quick as well. I would recommend to my family and friends.

Very thankful that Lemonade easily and quickly solved my claim. I got my bike stolen from the back of my apartment building and my claim was resolved 3 days (over a holiday weekend, no less) after filing! The filing process was super easy and there was an agent to help me along the way.

We lost our house in the winter storms in Texas. So quite a few people lost their homes like us, and we thought it would be a long nightmare. It definitely wasn’t!! Response from Lemonade has been AMAZING & fast. They always kept me up to date, and never once made me feel cheated. Thank you again team!!

We were one of the unfortunate families who incurred a pipe burst during the recent Texas winter storm. Lemonade really took care of all our expenses promptly. Thanks to Tamika ** (Tam) our claim was handled very smoothly and extremely quickly. Once we submitted all the receipts and photographs and videos of the property damage, it only took two days for us to get the money in our account. Tam was very friendly, professional and really a pleasure to work with. I would recommend Lemonade insurance to anyone.

Zach did an amazing job with our claim. He has outstanding communication skills and made sure to keep us in the loop with everything! He made sure we were informed about everything that was going on and helped us understand if and when we had questions! Thank you Zach for all your hard work!

I live in a senior apartment community that was severely damaged by the winter storm. Lemonade made filing a claim so easy, they took away any additional added stress. My claim was handled quickly and efficiently. Since this was my first time filing a claim they walked me through the process in a kind and friendly manner.

This is my 1st time ever dealing with having to use my insurance. The app was very easy to use and Troy my adjuster was very helpful and responded to any questions that I had in his team. I Very grateful for the quick process and the phone calls and the concern that they had anywhere very genuine. Thank you so much Lemonade team.

Ceiaketria was so helpful and made the process so easy for me. My claim was open for months with the previous Adjustor, then Ceiaketria took over my claim, and got things done. I didn’t have to worry so much, and take up my time. She’s the best!!! Thank you so much for your help. Lemonade has eased my mind knowing that my things could be replaced without hassle. Lemonade is the best hands down!!!! Thanks again for your help and my family appreciate it all.

The Lemonade claim team has done a wonderful job on my claim, they were fantastic. I went through a terrible time with the winter freeze and burst pipes but the claim team was very understanding and made things very clear.

I’ve been using this company since the moment we moved into our apartments. Price each month is so affordable and they cover just about everything!!! During the winter storm they made sure we got taken care of and kept in super great communication! Thank you Lemonade team.

During the Texas Winter storm I suffered damages to my apt where I didn't have a kitchen for over a month, more damages kept happening but I always kept in touch with my Rep Tamika. She was so understanding and caring, just to have someone listen to all the issues I was dealing with and still dealing with today with my apartments. The whole Lemonade Team was there for me and my daughter during this stressing events. Without them understanding and caring and helping us we could have not made it thru without all of you guys!! I have recommended family and friends to this company and I will keep using them in the future. You guys are amazing and so grateful for everything you have done. God bless all of you!!

The best bot conversation that I ever had. Very well trained and very fast. Congrats to the team!! All information that I had to provide was will driven to be captured and all answers were very accurate. Also, great service and app overall.

I’ve been blown away by Lemonade's customer service. I’ve only had to reach out a couple of times over the years I’ve had Lemonade (both renters and pet) but each time their team is so great, communicative and human. :) Stephanie was such a pleasure to work with, so personal, kind and helpful.

Grahm is an extremely professional and helpful advocate for Lemonade. He walked my partner and I through the entire process and answered all questions very clearly. Given the stress and circumstances of the claim he reassured us that he would keep us updated and was available for my partner and I anytime we needed it. He has gone above and beyond in every way and Lemonade is so lucky to have a GEM like Grahm. I will be a policyholder for life!

They will get you everything you deserve and more. First they sent me money when I started my claim then they sent me money during my claim and even checked on me after my claim and gave me more money to take care of myself. Lemonade is the best insurance company I've ever had.

Tamika was Very professional and I was able to get help with my claims right away. I was happy with all the services that everyone did to help and it was done in a timely manner. I was very pleased. I definitely will tell family and friends. Thank you.

When we were displaced by the pipe burst flooding, they were very prompt at releasing funds to help us get a hotel room and keep living. Thanks Lemonade! I'm in a wheelchair and my poor wife had to pack our things to go into the hotel. The agent / adjuster / claim manager called every few days to see if we needed anything else. I'm so appreciative of their willingness to help us. That's the sign of a good insurance company! I work in the insurance industry, so believe me, I know!!!

Tamika was my Lemonade claims agent. He went above and beyond. We suffered damage to our home due to the Texas winter storm. I’m so glad I decided to get renters insurance with lemonade. They made the claim process super easy. I never encountered an issue with any customer service rep. Tamika always replied to my calls and emails promptly. Their system is a breeze. They stayed up to date with all the information I sent in. I was truly blessed to have them as my renters insurance. They made a very stressful time feel like a breeze. The compensated us quickly and did what they said they’d do and more. Lemonade is a life saver. The saying when life gives you lemons make lemonade definitely resonates with this company. I’ll definitely be recommending them to family and friends.

The cold snap in Texas earlier this year caused water damage to my belongings and I filed a claim with Lemonade. Besides a somewhat of lengthy wait time, Lemonade took care of me and my belongings and covered everything damaged. I couldn’t be more satisfied.

I chose Lemonade for my insurance needs on a whim, I'd never heard of them and really took the chance because the name was catchy, I'M SO GLAD I DID!! This turned out to be the best choice for my renter's insurance needs. The customer service here is unmatched and they really went above and beyond when helping me get through difficult times, when my area experienced inclement weather. They were super fast to respond and I got a direct deposit into my account to cover unexpected expenses within 2 days. I am a forever customer and would recommend Lemonade to anyone seeking insurance coverage. Great rates, Easy website application, Superior customer service and fast response time.. Can't beat that!???

This company was amazing. Patient. Prompt. And great at assisting with my claim step by step. The adjustment was fair. The way I was compensated during the start of my claim. I was without power and they gave me a living allowance. They're great!!

Ceiaketria is who helped me process my claim after my apartment was affected by the storm here in Texas. She was very patient and she educated me thoroughly on the process. Best part is she’s quick. You can tell she wants to help. She wants to relief to her customers. Great experience.

My claim experiencing was amazing! Cameron was very helpful and informative! I couldn’t have asked for a better person taking care of my claim! Lemonade insurance is definitely the way to go for insurance protection! My daughter and I both use it!

Charles was great and he handled my situation very quickly. My case was resolved much sooner than I had expected considering how many other people were impacted by the winter freeze in February 2021. The process was pretty easy and hassle or stress free. I would recommend their services.

I am very happy and Glad that I have a Lemonade as my rental insurance. When I got my Laptop stolen on 01/22/21 earlier morning from the stranger that I invited to my place for more drinks! Until the thief started acting so weird to me, so I have to ask the thief to leave and escort it out of my building and when I returned to my room and I notice that my laptop is missing. I make contact with my Lemonade rental insurance right away and they told me I have to go to police station and report it. So, the person that handle my claim is Jonathan, he is very professional, helpful, and guide me what I need to submit for the claim. More evidence and police Reports and documents are better. It is take some time for my claim to get settled and many thanks and very appreciated that Jonathan able to get my claim approved!???

I was a victim of theft and vandalism recently. And during Covid times it can be a very daunting task trying to replace items. I’m very glad Lemonade was able to approve my claim so easy. It was simple sending receipts through email and I didn’t have any difficulties.

Didn't expect it to be THIS quick! Going to spread the good word. Start to finish process took less than 10 minutes. Love the fact that the entire process is automated and there are no manual stage gates to slow down claim.

So fortunate to have had Lemonade renters insurance during Winter Storm Uri. Using the Lemonade app I was able to quickly file my claim online and an agent reached out to me right after I made the claim, and provided me with funds for temporary accomodations, before processing the entire claim! Unfortunately it took a while to process the claim, however Aja and Chris were in contact fairly regularly to let me know I had not been forgotten. Having heard horror stories from other friends struggling with renters insurance, Lemonade was/is fantastic!

Lemonade was very patient with me as I needed to to be reestablished in my home and see what damage I experienced. The were very quick in their responses as well as compensating me for the damages that I experienced during the horrible winter storm in Texas.

Had a trash can outside in my patio that caught on fire due to some hot ashes and melted and burnt a big hole in my patio. Called my leasing office and told them about the incident and they filed a claim with Lemonade. Instantly a representative from Lemonade called me to get more details and I explained everything exactly how it happened. They approved the claim with just the attached pictures. It took a little while for it to get fixed tho but the delay is from my apartments not Lemonade. Definitely won't look outside for any other renters insurance. Nothing can beat the price that I've been paying.

After my apartment flooded due to a storm, I reached out to Lemonade to file my claim pretty much immediately. The process of filing was detailed (I had to film multiple videos on the scene), but not complicated, and I heard back from them very quickly with further requests for information. Although it did ultimately take more than a month for me to receive my funds (understandable, given how many people were affected by the catastrophic damage caused by the storm), I was very satisfied with the service I got, as well as with the amount I got from my policy. I renewed and upgraded my policy after this and will definitely continue recommending Lemonade to friends!

This is my first claim ever. My apartment damage to my PC and my limit the representative was very helpful. The process was super easy and quick. I would recommend the app and I see why people told me to get it. I personally think my representative was super understanding and they let you record until your side of the story and they help you out to the best that they can and they were pretty quick to respond with the emails. It’s sucks this happened but I’m glad Lemonade is my insurance.

My experience was good. They respond was on time and professional. My calls was returned in a timely manner. Email was answered. I sent all information in as asked. I also sent video and pictures of damage. Thank You Molly and Lemonade for your help.

I've never filed a insurance claim before, it was much easier than I had imagined. A overall good experience, My adjuster contacted me right away... made it very easy for me! I'm definitely glad I choose Lemonade as my provider.

Angelica is the one really helpful and she helps me go thru this bad accident. The claim was handled smoothly and I got paid very quick. Really thankful to Lemonade team. The step was easy and clear. Good company to recommend.

Shad was very helpful through my entire claim process. Appreciate his collaboration, fast responses and clarity. I was very happy with the speed of the process and the flexibility of Lemonade overall. I hope we don't have to exchange emails any time soon

I was living in a duplex and my neighbor caught his duplex on fire causing me and my 2 children to have leave our home. If it wasn’t for me have rental insurance with Lemonade I don’t know where we would be because we have been in a hotel since the incident on New Year’s Day.

Lemonade took a while to respond to my claim initially, but was succinct in resolving my claim once all receipts had been submitted. After such a tough month after the freeze, lemonade was a huge stress relief. After this experience with Lemonade, I likely won’t use any other service for rental insurance. Despite having to wait quite a while to resolve the claim, it was a huge relief and there didn’t seem to be any issue with the type and amount of corroborating info required for the claim such as receipts or comparable prices of other items, ETC.

Benjamin, my claims agent, was great and very friendly. Lemonade took care of my claim quick and filing on the app was simple. I highly recommended lemonade to anyone needing insurance. Plus you are also helping out a charity of your choosing!!!!

When dealing with a crisis it’s so important to have a support team like LEMONADE INSURANCE to walk you through and talk professional and personal to ease your mind... That’s what Michael ** and the Lemonade Team did for me!

I am grateful to have Sean as my adjuster. Sean handled my claim with care from start to finish. He arranged for a cleaning service to pick our items up to be cleaned. He did an amazing job! Once he received the documents he needed from us to get the job done, he went to work. Thanks Sean!

Eliana was superb and efficient in helping out and brought happiness and confidence back to our family. She is exceptionally a great team worker!!! Kudos to Lemonade family and will all time be part of this family. I will recomend friends and families to use Lemonade insurance.

My claim advisor Jynuial was very courteous, understanding and took her time to hear my situation. She also broke everything down to me about my insurance policy. When I email Lemonade she will always contact me back. Lemonade insurance Company is five star.

Tamika was the first person to reach out to me via phone call and leave her ext number and I felt so relieved! At first I thought this insurance company was a waste but she really helped me a lot! And whenever she did miss my calls she made it her business to call me back. Thank you Tamika.

After my vehicle was stolen from my apartment parking garage, I was convinced I was out of luck when it came to my personal belongings in my car. Cue Lemonade to the rescue and happy tears (literally) after they approved my claim. Absolutely incredible service and SO fast and easy. I am recommending Lemonade to everyone I meet.

The Lemonade Team was very prompt and very easy to work with. Shortly after we submitted the claim, a representative was quickly assigned. They told us exactly what we needed to do to get the claim entered without any hiccups. I'm glad to have my renter's insurance with them.

This company fully supported and assured me that even when I lost it all from the storm, I was safe and covered. They are genuine, professional, prompt, and responsive. Also offer advice on how to handle the process even with relocation if necessary. This was the best decision and security blanket to get as a renter. #I??mylemonade

I have a storage unit with Public Storage. It is a climate controlled, indoor unit located on top floor. Building is only a few years old. I was more than surprised to find my unit covered in water from a roof and/or burst pipe. You cannot tell the origin, as there is a chicken wire overhead preventing you from seeing the actual origin but the leak soaked everything in the unit causing $10,000 of damage. We have Lemonade insurance which covers damage to my personal property. My adjuster, Jyn ** is clueless. She will not answer questions and dances/evades giving concrete answers to questions. She REFUSES to give me an actual reason why the claim is being denied. My property was damaged through no fault of my own with a water leak. What's NOT TO COVER???

I've never made a claim with Lemonade so I can't speak to that. In terms of setting up and maintaining - Lemonade is super easy to sign up for and tweak over time. My previous rental insurance was so annoying to cancel I paid for it for almost a full year after moving out of the place. With Lemonade, I was able to end insurance at one address and turn on again at a new address in minutes.

Hi. I pay less than $17 a month. I love their app and quick responses. The app is very user friendly. When I compared rates through my vehicle insurance company they were going to charge me like $40 monthly. I have yet to file a claim thankfully so I can’t speak to that. However, so far so good and I’m happy.

Well using Lemonade for renters insurance and no claims yet but a low price and meets requirements for apt communities liability. It is an app. That thing is very easy to use and no monthly fee to make a payment like some renters insurance.

The customer service is horrible bunch of people trying to be in the insurance company don't know squat about nothing. They cancelled my policy for no reason, and it's paid up for a year. Stay away. Go to a real insurance company. They hire only ** agents.

We had a tenant who had Lemonade Insurance and they DID NOT COVER water damage caused by tenant's error. They state that they only cover personal property damage, but not liability for damages caused to the house. Do not get Lemonade if you want actual decent coverage. The tenant will have to personally cover for the cost of the damage. I do not recommend this very crappy coverage policy that they fool you into thinking that you have good coverage.