Kemper - Auto

During the recent storms my car was hit while parked, nothing major but my hatch is dented and water is getting in, the rear view camera went upside down and bumper & plate is dented. my deductible is $500 and the parts cost twice that so I decided to file a claim My insurance was good till March 2nd my incident happened on or before Feb 28th because that is the date I noticed it was hit. No note was left that I could find but for all I know the person left a note and the storm blew it away. Anyway, I go to renew the insurance and today is the 7th.. I had paid the coverage in full so I didn't expect them to be claiming I am not covered and NOW the cost to renew is astronomical! Oh my gosh I am a student. I rely on the car for basic errands. I'm not a crooked person. I wish I called in the incident sooner but I spent a day or two calling around to buy the hatch used somewhere.

The worst insurance company!!! You cannot reach them at all. I've been waiting for my reimbursement from them over a year already, last 3 month I'm trying to reach them no respond. My Claim number is **.

Never ever trust them, I got an auto policy and was able to cancel within their requirements based on my broker. One's cancelled, no balances at all. I received a letter with treats that I will be on collection of I don't pay 1 month + another month late fee. Funny how they decided to add miles on my policy without my consent or call. This is an abuse to customers and because is a yearly deal. You will never pay attention unless you really see them for who they are!! Don't trust them!!!

12/12/22 We filed a claim for a vehicle totaled by a tree falling on it and 30 days later not a single response after initial letter giving the claim number and telling us that it is our "duty" to mitigate their expenses. In the mean time we have had to rent a vehicle and pay for it out of our own pocket. They towed the vehicle 2 days after we filed. We have made numerous phone calls, left voice mails, and sent emails to the person handling our claim, his supervisor, and another agent. No one from Kemper has bothered to contact us in any way. The only one that has been of any assistance to us is the person that came out to look at the vehicle and claim it as totaled. She even sent emails to the company representatives on our behalf. This is so unacceptable and unnecessary.

Tried a new company for cheaper rates. Quoted, accepted, and paid. I received a letter stating there was problems with our roof. No explanation given. Next day received a refund check. They had canceled our insurance. I had been with my previous company for years with no problems! Our roof is not new but we have no problems. They canceled with no explanation. I would not recommend this company to anyone!!! I’ve never been canceled in my life!

The adjuster would not even let me finish my sentence, even less listening and trying to understand how the accident happened. She had her own version and was very fixed on it. She made no sense of her own version and would not listen to reason or facts. She was just focused on saving $ for the company.

This company is the worst ever! The customer service is very unprofessional, they do not return your calls or emails. When the adjuster did call me he yelled, told me to figure what needed to be done on my own. William ** told me that he was an independent contacted and that he didn’t have a supervisor yelling that I needed to call and see why the things were not getting done. He is very unprofessional, yelling and taking over me to then tell me to just figure it out and hung up on me. I called to speak with a supervisor which was not much help either. I am without a car due to their insured customer that ran a red light going about 60+ mph and he stated that it was not his fault I have a high-end vehicle which will not be covered because this insurance company let you have the bear minimum cover to basically say you have insurance. This company needed to be shut down and sued.

Kemper prides itself on serving high-risk drivers, who are otherwise uninsurable. I'm all for helping people get back on their feet after a mistake or mishap, but if you're going to be your brother's keeper, then be your brother's keeper. A Kemper insured driver, who was a known insurance risk, careened down our street while blind drunk, hitting six vehicles, including ours, and impacting on the corner of our home, destroying the brick foundation there and costing us $2K to repair. While the driver was insured, he was also insolvent, and the total damages he caused far outweigh the minimum property liability coverage he was allowed, by Kemper, to carry.

I don’t know how they have a 3.8 rating, this insurance is terrible. I went out of my way to make an account on Consumer Affairs to leave a review that’s how frustrated I am. My vehicle was totaled Dec of 2021, Merry Christmas right and as of 7/28/22 that I am writing this review, they have yet to pay out my claim which they have already taken responsibility of. The adjuster tried to give me a hard time with the options that my vehicle came equipped with from factory in hopes that I take less than what the vehicle is worth. She asked me to get the original invoice from 15 years ago lol which I was able to get. After that was settled and we agree that I would do my title myself in order to get payment I get a call this is in May of 2022 from a new adjuster. It turns out she fenced off my claim to another adjuster which shouldn’t have gotten it because she doesn’t take care of that state I am in.

I don't even want to give a star, extremely dissatisfied, disappointed. Nobody knows anything, zero assistance. They give you different numbers to call for a simple question and roadside assistance is a joke. I have never had such a bad experience in my life. I am done with this company.