Kemper Reviews

I filed an insurance claim with Kemper Insurance after a car accident on March 2, 2025. I submitted all requested documentation promptly, yet months have passed with no clear response from Kemper. My repeated calls and emails have been ignored, and when I finally reached a representative, the call ended abruptly because the representative hung up on me.

I was t boned by a Kemper policy holders' girlfriend. I informed them that she was driving and not the policy holder because that's the truth and I didn't want to commit fraud, but they are denying my claim because of this information. After I set up an inspection through Kemper and took time off work, I was suddenly unable to reach my adjuster or any supervisor. It felt like they were ignoring my calls and messages because they had made a decision to deny. Now I have to pay a $500 deductible through my insurance company, and I'm not covered for a rental.

My mom purchased a $56k Reliable Life Insurance (subsequently bought by Kemper) whole-life policy almost 28 years ago, with monthly premium of $168. She passed away last year, and we started the death benefit claim almost 13 weeks ago. After six weeks of requesting additional documentation, and almost another seven weeks since the last requested document was provided, Kemper has still not approved payment of the claim; Totaling up just the premium payments made comes to almost the $56k death benefit amount. At a conservative 3.6% interest rate, Kemper will make a handy profit of about $40k on this policy. And still, they slow-roll the death benefit payment.

Mishell ** is very rude and she lies and her communication isn't good. She waited until my case closed to notify me. The only reason she reached out is because I called more than ten times. Every time you call this Mishell ** it's always a voicemail and you can never talk to her directly. This woman customer services skills is horrible.

In my opinion this company is unbelievably dishonest and underhanded. If I wrote all the things they have done so far I couldn't fit it all in this review. How they have any stars amazed me. Look at the dates though. Most reviews above one star are from before 2019. This company should not be allowed to even operate!! I guess it shows how corrupt our government is to let companies like this exist.

This company is absolutely awful. Their customer service is atrocious, and they don't even answer their phones. I have been a customer for only a handful of months and I am fed up with their lack of care or quality assistance and I HAVE NEVER EVEN NEEDED TO FILE A CLAIM! Their rates are great but everything else about this company is both sub-par and inexcusably unprofessional. Now after frustrating interactions I have tried to cancel only to be given the run around and hung up on... wish I would have known prior.

This is by far the worse company I ever had to deal with! I have been hit by a car not by fault insured by Kemper and to receive help from them is ridiculous! They are denying a claim that I am currently fighting for now! Avoid these people! I am currently taking legal action against them!

AVOID THEM LIKE THE PLAGUE!! This is the absolute worst insurance company you could ever get. Good luck getting them to do anything!! They don't answer their emails. They don't care about you or your car and they charge extremely crazy prices. It was cheaper for me to go to Progressive with two cars than one car with this company with the exact same insurance. FIND ANYTHING else but these people! Scum bags.

My Toyota Prius was parked and hit by a drunk driver, the drunk driver had Kemper insurance, AND THEY ARE BY FAR THE WORST COMPANY. It's been 1 year and 3 months and still haven't been paid for my crashed vehicle (they said my vehicle was totaled), and good luck if you get a human to speak to because most of the time you're gonna get a answering machine, and the claim adjustor will give you the run around (pretending to be sympathetic and having corporate responses). THIS COMPANY IS HORRIBLE.

Erin ** EXT ** & Candida ** EXT ** are the worst Managers & Adjusters there are. I've been Calling everyday to the 800 # trying to reach them and they do not and HAVE NOT answered a single phone call. Nor have they returned ANY of my emails. Some guy with this insurance company rear ended my car and they're refusing to fix it.