Kemper - Auto Reviews

Erin ** EXT ** & Candida ** EXT ** are the worst Managers & Adjusters there are. I've been Calling everyday to the 800 # trying to reach them and they do not and HAVE NOT answered a single phone call. Nor have they returned ANY of my emails. Some guy with this insurance company rear ended my car and they're refusing to fix it.

Kemper Auto merged with American Access and changed their policy and ways of handling renews and reinstatement of policies and failed to let their policyholders know. They are unprofessional and rude and like to argue and hang up on people. They said they might have done different things last month or months but this month it's different. Which sounds likes it's not consistent and they will not make an easy transition for the other companies policy holders to come over. American Access had great customer service and always helped.

Been calling and get the runaround. They sent me a check to get my car fixed on 6/7/23 and on the 12th they canceled the check. Leaving me to pay to fix my car. Now I'm out for repairs from my own back pocket. When you're on fix income car repairs are not easy done.. If I could give them a -5 stars I sure would. They work for themselves and no one else.

Kemper notified us they will no longer be conducting business in MO. We found a new insurer and made the transition weeks ago. Kemper even refunded the balance we overpaid for the rest of our term. However, we just got drafted for another automatic ACH. If all we had to do was call it in and get a refund I wouldn't be here. We have been transferred all over the company and nobody seems to be able to help us. We have been hung up on several times.

They held my policy hostage when I tried to cancel 8 months ago. Could not close the policy despite several attempts. First I sent an email with their cancellation form attached and signed, along with written instructions on when to cancel the policy. No cancellation. Then my new insurance provider also reached out to cancel. No cancellation. After my new company said they reached out, I assumed I was fine. Kemper had documentation of both cancellations. Then Kemper's bill shows up. I reach out again.

I was in a accident on 01/25/23 and had the car picked up that night. 2 months later and I'm still waiting for my money that was left over from the paying off my car loan. The at-fault driver also had Kemper and they still couldn't communicate properly! Now I can't even get in contact with my adjustor. When I call it literally said, "Your adjustor could not be found" for 2 weeks before they found him and even then no reply. DO NOT CALL ON FRIDAYS, they do the most to avoid answering. They'll, "Call you," let it ring for 3 seconds then hang up so you won't answer and send you a text right after making it seem like they tried contacting you!

During the recent storms my car was hit while parked, nothing major but my hatch is dented and water is getting in, the rear view camera went upside down and bumper & plate is dented. my deductible is $500 and the parts cost twice that so I decided to file a claim My insurance was good till March 2nd my incident happened on or before Feb 28th because that is the date I noticed it was hit. No note was left that I could find but for all I know the person left a note and the storm blew it away. Anyway, I go to renew the insurance and today is the 7th.. I had paid the coverage in full so I didn't expect them to be claiming I am not covered and NOW the cost to renew is astronomical! Oh my gosh I am a student. I rely on the car for basic errands. I'm not a crooked person. I wish I called in the incident sooner but I spent a day or two calling around to buy the hatch used somewhere.

The worst insurance company!!! You cannot reach them at all. I've been waiting for my reimbursement from them over a year already, last 3 month I'm trying to reach them no respond. My Claim number is **.

Never ever trust them, I got an auto policy and was able to cancel within their requirements based on my broker. One's cancelled, no balances at all. I received a letter with treats that I will be on collection of I don't pay 1 month + another month late fee. Funny how they decided to add miles on my policy without my consent or call. This is an abuse to customers and because is a yearly deal. You will never pay attention unless you really see them for who they are!! Don't trust them!!!

12/12/22 We filed a claim for a vehicle totaled by a tree falling on it and 30 days later not a single response after initial letter giving the claim number and telling us that it is our "duty" to mitigate their expenses. In the mean time we have had to rent a vehicle and pay for it out of our own pocket. They towed the vehicle 2 days after we filed. We have made numerous phone calls, left voice mails, and sent emails to the person handling our claim, his supervisor, and another agent. No one from Kemper has bothered to contact us in any way. The only one that has been of any assistance to us is the person that came out to look at the vehicle and claim it as totaled. She even sent emails to the company representatives on our behalf. This is so unacceptable and unnecessary.