Kemper - Auto

I don’t know how they have a 3.8 rating, this insurance is terrible. I went out of my way to make an account on Consumer Affairs to leave a review that’s how frustrated I am. My vehicle was totaled Dec of 2021, Merry Christmas right and as of 7/28/22 that I am writing this review, they have yet to pay out my claim which they have already taken responsibility of. The adjuster tried to give me a hard time with the options that my vehicle came equipped with from factory in hopes that I take less than what the vehicle is worth. She asked me to get the original invoice from 15 years ago lol which I was able to get. After that was settled and we agree that I would do my title myself in order to get payment I get a call this is in May of 2022 from a new adjuster. It turns out she fenced off my claim to another adjuster which shouldn’t have gotten it because she doesn’t take care of that state I am in.

I don't even want to give a star, extremely dissatisfied, disappointed. Nobody knows anything, zero assistance. They give you different numbers to call for a simple question and roadside assistance is a joke. I have never had such a bad experience in my life. I am done with this company.

Try to fix my Truck in my preferred body shop and they coursed me into taking it to one of their DRPs. Huge mistake! Their preferred body shop was no good. I have to take the truck back due to a poor paint job and bodywork. The adjusters are bullies. Especially Abraham **. Mr ** was rude and very unprofessional. They try to give you the least amount possible and hope you take it. I feel sorry for anybody who would have to deal with Kemper.

I was rear end on Friday night and we exchanged insurance info. Come Monday, I get in touch with my insurance company to give them her info. They call me back and say, "Sorry about your luck." State Farm scared them because they said there wasn't anything they can do about it. I would give it zero if possible. POOR CUSTOMER SERVICE.

This insurance company has to be the absolute worst. They have the worst customer service. They do not return your call. I hate and wish no one has to go through them for claims because is just awful. I have been with them for over 8 years. When my car got hit while packer by a drunk driver it was a haste dealing with them. It happened in May 25, 2021 and a year later my car is still waiting for an approval to get fixed. I finally got fed up and cancelled my policy. I do not recommend them at all.

One of the worst experience customer service and managing claims I've ever had. Someone insured by them hit me and as I am writing this review, it has been 10 days that I have not received any response regarding my claim, or offering a loaner car and fixing my car, whatsoever! 10 days and I do not have any clue what the hell is happening to my claim. THIS IS JUST RIDICULOUS. HORRIBLE HORRIBLE HORRIBLE!

Consumer BEWARE!! -0 stars for Kemper…. 1 star is generous! This is THE WORST Company I have EVER dealt with. We were customers for years. Had 2 incidents over 5+ years. Both times we got the time around from them. No follow up. No customer service. SO unprofessional and inadequate. Our “adjuster” never contacted US, instead they worked with the the other party to get THEIR side of the story. Will use ANY loophole they can to ensure they “can’t” cover your claim.

This company is a joke. My son was hit by one of their insured and the adjuster don't even answer calls back or emails. This is what happens when someone buys insurance from this high risk insurers and defeat the purpose of having insurance. Drag claims as long as they can hoping for the affected party to get tired. You read so many complaints about this company, A class action suit should be filed.

This is a horrible company!! Their client hit us and is totally at fault. All they wanted to pay was $253, and didn’t send out an adjuster, that was by looking at their photo claims app. The damage was far more extensive than that. We have had nothing but a runaround from them. DO NOT EVER USE THIS COMPANY!! They’re con artists, even their clients cannot get them to help them. We will most likely have to retain an attorney and go to court to receive any kind of payment for the actual damages.

Got in a major accident with a Kemper-insured motorist. Driver took left turn in front of me where I was traveling 60+ MPH. My 2021 van which I owned was totaled, windows smashed, frame bent, van flipped over upside down, destroyed. My life was ruined. Could not get a van like it for under $50k, BUT I OWNED IT not the banks. These vipers at Kemper play games and runarounds and why they are still in business legally is beyond me. Accident was 1/19/22 and I am still waiting on them. They do NOT return calls. They do NOT answer calls. The rats working there should be jailed.

Claim of a stolen vehicle and having to constantly email and call with no response! Finally settled and our claim adjuster, Malcom, issued the payment to an incorrect name. Never answers his phone! I will shop elsewhere for insurance!

My car was hit by someone insured by this company. It was on a Friday and our car was not safe to operate on the road since the bumper was hanging from the car and the rear wheel and tire were damaged. The adjuster, Yarithza M, called me randomly and left a message. I was in a meeting so I called back 15 minutes later and left a voicemail. Nothing. I called back three more times that day. Nothing.

This insurance company has to be the absolute worst. I hate and wish no one has to go through them for claims because is just awful. One of their drivers scratched up my rear bumper and destroyed my rear diffuser on 12/18/21. We swapped info and everything and she called her insurance (Kemper) and they told her they’d call me the next day which guess what? That didn’t happen.

Two months ago I was rear-ended by someone with Kemper auto insurance. Kemper admitted fault immediately, yet I don't have my vehicle back. It's been repaired for days. It's clear to me that Kemper is trying to hold back on paying the collision company in hopes that I will just pay them so Kemper does not have to pay. THIS IS FRAUD. KEMPER AUTO INSURANCE IS THE WORST INSURANCE COMPANY I HAVE EVER WORKED WITH.

They deserve NO STARS!!! I do not use them personally but was rear ended at a high speed and the driver left the scene. I got the plate number. They ended up having Kemper insurance. I was treated terrible. They treated me like I caused the accident. They never answered the phone. Took several days for email reply for never got one. They would help with a rental and didn't care that their driver did a hit and run. Bunch of Bozos. Do not use them and I should have gone thru my own insurance. Lesson learned. Trust me.

AVOID THIS COMPANY. Left messages pretty much every day to the adjuster assigned to my claim. She never returned any of my calls. The other party involved in the accident has the same insurance company. Kemper/Infinity. The only info I got is that they are denying the accident. I have prove of the accident, the photos I sent are not showing on my file. They make me take my car to a guy that works for Infinity for a quote. The quote is for less than 800 to fix my car which is a Joke so. This make me wonder if they really don't want to spend in fixing my car because their customer hit another of their customer and they will no get any refund. This sounds to me like BIG SCAM COMPANY.

I was recently rear ended by a Kemper insured driver. I filed claims with both my insurance and Kemper. Kemper wouldn't give me a reference number or claim number but stated that an adjuster would get back to me within 48 hours. After waiting the 48 hours, I called them to follow up, found my adjuster and left a message. Two days later, they finally called me back. I then had to call them every day to hear from them and actually make progress on my claim.

Kemper Auto Car Insurance, 8360 LBJ Freeway Suite 400, Dallas, TX 75222. Gave me a quote for liability car insurance and charge my credit card double what was quoted. When I tried to cancel the insurance, they charged my account. I tried to talk to customer service which gave me the run around and hung the phone up. Worst customer service and steal your money. Run from this company.

They are bad in customer service, they are bad adjusting claims, they are paying to shops. Ohhh but they are good to charge you for an expensive and totally bad service. They do not attend the required supplement payments by shops, they made cheap estimates and the closing your case without previous notification.

Worst auto insurance company. I cancelled the services due to the poor services after I paid the last bill, but they charged me an additional $ 130.71 (last bill which I already paid it before+ $ 50 cancellation fees!!!?). I asked them for an explanation, I received threat of collection agency instead.

On 20 February this year I called Kemper to advise them that I will not be renewing my policy with them which my new policy renewal is due in April. They said that's fine. They said they said I should stop the auto renewal on my account which I did, now even though I called them 30 days in advance they still want to bill me $111 for the month of April. They are now threatening me to put me in collections. I now I have to retain an attorney and contact the Better Business Bureau, poor customer service skills. Stay away from them.

I was rear-ended by a driver with Kemper auto insurance 5 months ago. The driver pulled over after the accident and I took pictures of our cars, the other driver's license, registration, and insurance information. There was absolutely no doubt that the other driver was at fault, as he rear-ended me while I was stopped. Just received a letter from Kemper that states "We determined there is no coverage under our insured's policy for this loss. As a result, we will be unable to provide payment for any damages from this accident and closed our files." If they won't pay for a run-of-the-mill fender bender, what kind of coverage are they offering their customers exactly? I'll be fighting this through my insurance company. Getting back my $500 is now a matter of principle.

On 12/31/2020 my parked truck was hit by a drunk driver at 3AM doing 40-50 around the corner on wet roads landing her right in the front corner of my truck pushing it 5-6 ft to the side of where it was originally parked. Kemper/Infinity had me download their app to submit pictures of the damage for the repair estimate because they couldn't send anyone out due to COVID. Their repair estimate came back at just over $2,000.00 and my adjuster said we can make the payment today for repairs! (Never accept the initial offer!)

My parked car was hit by a Kemper/Infinity insured driver on 11/30/2020. It is now 12/18/2020, and I have had no movement on this claim. This is the most unprofessional organization I have ever dealt with. How are they still licensed to do business? Please explain. The claims rep for my incident, Gabriel **, is non-responsive, and his manager, Anthony **, is just as impotent. Supposedly, they mailed a check, but hence, where is this Ghost Check? I have not received it. The Better Business Bureau needs to step in. I need my vehicle fixed, but at this point, it isn't looking good. They don't even offer to pay for a rental car until after-the-fact, so who knows if you'll ever get reimbursed by these morons. I'm guessing you don't need a GED to work for this company. I don't understand how this company can be allowed to STEAL/CHEAT all of these individuals. Look at all of these reviews!!!! Doesn't this tell you something. My God!!!

I recently had the misfortune of colliding with a car that entered the road from a parking lot without stopping. Kemper contacted me immediately after receiving the accident report, supplying the contact information of the collision- and medical adjuster. Both adjusters were extremely helpful and caring in their support!

Hello. On Wednesday, October 21st a young woman backed into my home. She damaged the structure of the side of my home and dented the garage door. My home is only four years old. I cannot open my garage door therefore rendering it unusable and my car has to be parked on the street. I contacted Infinity/Kemper Insurance on the same day. It took two days for someone to respond to my claim. Once someone returned my call it took another week for me to connect to a claim presentative (I had to seek them out on my own no help from the company). Once I connected with him and received a claim number I was informed that someone (an adjustor) would be contacting me to set up an appointment to come look at the damage their insured driver did to my home.

I was hit by a driver that is covered by Kemper Auto. They are refusing to cover all of the damages caused by the wreck. They have dragged this out for months. It took almost a full month to hear any information from the appraiser regarding a supplemental that was sent in by my auto body shop. The only reason we received any answer was because I personally contacted the appraiser's boss because the appraiser himself couldn't be bothered to do his job. Don't expect your car to be fully repaired if anything does happen to you.

DO NOT USE THIS INSURANCE COMPANY!!!! I plan to report them to the Better Business Bureau!!!! This is the most unprofessional, sneaky, incompetent companyI have ever dealt with!!!! I am having so much trouble with them that I may have to call an accident lawyer. They may be inexpensive but the minute you actually have an accident you can forget getting any assistance.

My father was severely injured by a driver covered by Kemper Auto. Kemper Auto denied the claim stating that their driver was not covered for the bodily injury claim, even if the driver was completely at fault and minimum coverage in California requires that the driver have 15k/30k for bodily injury. If Kemper cannot cover bodily injury, what do they cover? Kemper is operating under false pretense under California Insurance laws.

On 7/27/19, I was impacted from the back and I hit the front car, my car got totaled, I was in pain and still having issues regarding the injury but I decided to treat myself at home after my therapies at Kaiser canceled my second appointment and wasted my time waiting for him. The accident wasn't my fault, I lost the new car I just bought. My insurance Mercury paid the bank and cashed it and I ended owing 5k to the bank for that car because Mercury didn't cover all. Anyway, the Insurance of the person rear-ended me (Alliance/Kemper) is giving me bs to pay my bodily injuries and lost wages claim for missing work. I am a contractor so I don't get paid if I don't work. I provided the medical records and my client's notes, explaining I was absent from work because of the accident and profit and loss statement. However, Alliance/Kemper is saying that the information is not specific enough and denying part of the claim.