Kemper Reviews

My car was hit by someone insured by this company. It was on a Friday and our car was not safe to operate on the road since the bumper was hanging from the car and the rear wheel and tire were damaged. The adjuster, Yarithza M, called me randomly and left a message. I was in a meeting so I called back 15 minutes later and left a voicemail. Nothing. I called back three more times that day. Nothing.

This insurance company has to be the absolute worst. I hate and wish no one has to go through them for claims because is just awful. One of their drivers scratched up my rear bumper and destroyed my rear diffuser on 12/18/21. We swapped info and everything and she called her insurance (Kemper) and they told her they’d call me the next day which guess what? That didn’t happen.

Two months ago I was rear-ended by someone with Kemper auto insurance. Kemper admitted fault immediately, yet I don't have my vehicle back. It's been repaired for days. It's clear to me that Kemper is trying to hold back on paying the collision company in hopes that I will just pay them so Kemper does not have to pay. THIS IS FRAUD. KEMPER AUTO INSURANCE IS THE WORST INSURANCE COMPANY I HAVE EVER WORKED WITH.

They deserve NO STARS!!! I do not use them personally but was rear ended at a high speed and the driver left the scene. I got the plate number. They ended up having Kemper insurance. I was treated terrible. They treated me like I caused the accident. They never answered the phone. Took several days for email reply for never got one. They would help with a rental and didn't care that their driver did a hit and run. Bunch of Bozos. Do not use them and I should have gone thru my own insurance. Lesson learned. Trust me.

AVOID THIS COMPANY. Left messages pretty much every day to the adjuster assigned to my claim. She never returned any of my calls. The other party involved in the accident has the same insurance company. Kemper/Infinity. The only info I got is that they are denying the accident. I have prove of the accident, the photos I sent are not showing on my file. They make me take my car to a guy that works for Infinity for a quote. The quote is for less than 800 to fix my car which is a Joke so. This make me wonder if they really don't want to spend in fixing my car because their customer hit another of their customer and they will no get any refund. This sounds to me like BIG SCAM COMPANY.

I was recently rear ended by a Kemper insured driver. I filed claims with both my insurance and Kemper. Kemper wouldn't give me a reference number or claim number but stated that an adjuster would get back to me within 48 hours. After waiting the 48 hours, I called them to follow up, found my adjuster and left a message. Two days later, they finally called me back. I then had to call them every day to hear from them and actually make progress on my claim.

Kemper Auto Car Insurance, 8360 LBJ Freeway Suite 400, Dallas, TX 75222. Gave me a quote for liability car insurance and charge my credit card double what was quoted. When I tried to cancel the insurance, they charged my account. I tried to talk to customer service which gave me the run around and hung the phone up. Worst customer service and steal your money. Run from this company.

They are bad in customer service, they are bad adjusting claims, they are paying to shops. Ohhh but they are good to charge you for an expensive and totally bad service. They do not attend the required supplement payments by shops, they made cheap estimates and the closing your case without previous notification.

Worst auto insurance company. I cancelled the services due to the poor services after I paid the last bill, but they charged me an additional $ 130.71 (last bill which I already paid it before+ $ 50 cancellation fees!!!?). I asked them for an explanation, I received threat of collection agency instead.

On 20 February this year I called Kemper to advise them that I will not be renewing my policy with them which my new policy renewal is due in April. They said that's fine. They said they said I should stop the auto renewal on my account which I did, now even though I called them 30 days in advance they still want to bill me $111 for the month of April. They are now threatening me to put me in collections. I now I have to retain an attorney and contact the Better Business Bureau, poor customer service skills. Stay away from them.

I was rear-ended by a driver with Kemper auto insurance 5 months ago. The driver pulled over after the accident and I took pictures of our cars, the other driver's license, registration, and insurance information. There was absolutely no doubt that the other driver was at fault, as he rear-ended me while I was stopped. Just received a letter from Kemper that states "We determined there is no coverage under our insured's policy for this loss. As a result, we will be unable to provide payment for any damages from this accident and closed our files." If they won't pay for a run-of-the-mill fender bender, what kind of coverage are they offering their customers exactly? I'll be fighting this through my insurance company. Getting back my $500 is now a matter of principle.

On 12/31/2020 my parked truck was hit by a drunk driver at 3AM doing 40-50 around the corner on wet roads landing her right in the front corner of my truck pushing it 5-6 ft to the side of where it was originally parked. Kemper/Infinity had me download their app to submit pictures of the damage for the repair estimate because they couldn't send anyone out due to COVID. Their repair estimate came back at just over $2,000.00 and my adjuster said we can make the payment today for repairs! (Never accept the initial offer!)

My parked car was hit by a Kemper/Infinity insured driver on 11/30/2020. It is now 12/18/2020, and I have had no movement on this claim. This is the most unprofessional organization I have ever dealt with. How are they still licensed to do business? Please explain. The claims rep for my incident, Gabriel **, is non-responsive, and his manager, Anthony **, is just as impotent. Supposedly, they mailed a check, but hence, where is this Ghost Check? I have not received it. The Better Business Bureau needs to step in. I need my vehicle fixed, but at this point, it isn't looking good. They don't even offer to pay for a rental car until after-the-fact, so who knows if you'll ever get reimbursed by these morons. I'm guessing you don't need a GED to work for this company. I don't understand how this company can be allowed to STEAL/CHEAT all of these individuals. Look at all of these reviews!!!! Doesn't this tell you something. My God!!!

I recently had the misfortune of colliding with a car that entered the road from a parking lot without stopping. Kemper contacted me immediately after receiving the accident report, supplying the contact information of the collision- and medical adjuster. Both adjusters were extremely helpful and caring in their support!

Hello. On Wednesday, October 21st a young woman backed into my home. She damaged the structure of the side of my home and dented the garage door. My home is only four years old. I cannot open my garage door therefore rendering it unusable and my car has to be parked on the street. I contacted Infinity/Kemper Insurance on the same day. It took two days for someone to respond to my claim. Once someone returned my call it took another week for me to connect to a claim presentative (I had to seek them out on my own no help from the company). Once I connected with him and received a claim number I was informed that someone (an adjustor) would be contacting me to set up an appointment to come look at the damage their insured driver did to my home.

I was hit by a driver that is covered by Kemper Auto. They are refusing to cover all of the damages caused by the wreck. They have dragged this out for months. It took almost a full month to hear any information from the appraiser regarding a supplemental that was sent in by my auto body shop. The only reason we received any answer was because I personally contacted the appraiser's boss because the appraiser himself couldn't be bothered to do his job. Don't expect your car to be fully repaired if anything does happen to you.

DO NOT USE THIS INSURANCE COMPANY!!!! I plan to report them to the Better Business Bureau!!!! This is the most unprofessional, sneaky, incompetent companyI have ever dealt with!!!! I am having so much trouble with them that I may have to call an accident lawyer. They may be inexpensive but the minute you actually have an accident you can forget getting any assistance.

My father was severely injured by a driver covered by Kemper Auto. Kemper Auto denied the claim stating that their driver was not covered for the bodily injury claim, even if the driver was completely at fault and minimum coverage in California requires that the driver have 15k/30k for bodily injury. If Kemper cannot cover bodily injury, what do they cover? Kemper is operating under false pretense under California Insurance laws.

On 7/27/19, I was impacted from the back and I hit the front car, my car got totaled, I was in pain and still having issues regarding the injury but I decided to treat myself at home after my therapies at Kaiser canceled my second appointment and wasted my time waiting for him. The accident wasn't my fault, I lost the new car I just bought. My insurance Mercury paid the bank and cashed it and I ended owing 5k to the bank for that car because Mercury didn't cover all. Anyway, the Insurance of the person rear-ended me (Alliance/Kemper) is giving me bs to pay my bodily injuries and lost wages claim for missing work. I am a contractor so I don't get paid if I don't work. I provided the medical records and my client's notes, explaining I was absent from work because of the accident and profit and loss statement. However, Alliance/Kemper is saying that the information is not specific enough and denying part of the claim.

One of Kemper's insured rear ended my car on 2/17/2020, causing about $1500 in damages. Their driver received a citation. Numerous calls and messages to Kemper go unanswered as of 2/25/2020. I can't imagine anyone buying insurance from them. I will probably have to take their driver to small claims court to get reimbursed.

I just switched to Kemper from Mercury & already regret it. My auto insurance policy was to have taken effect 2/1/2020. By this date, I had paid the entire annual premium & received my insurance cards. All is well and good, right? Wrong. Kemper sent me an email on 2/18/2020 stating, "We need you to sign this page of your policy". Why wait until after you've collected the ENTIRE premium & mailed out a policy card to ask for me to sign the rest? For that policy to be effective, it must first be signed by the subscriber, i.e. me.

Five months ago my son's car was totaled by a driver of a car covered by Infinity (Kemper). Despite a police report that clearly states that the Kemper driver was at fault, the claims agent has found every way possible to avoid us. The most frustrating way is that when you call there is only a voicemail available or worse a full voicemail so no message can be left. In 5 months of over 30 calls from us to Kemper, only 5 have been returned. The most recent is stating that the Kemper covered driver's policy won't cover the driver because she couldn't produce a license at the scene of the crash (she was drunk).

I had recently purchased a vehicle and was renting previous to purchasing this vehicle. Therefore I did not have current private auto insurance. In order to obtain insurance quickly, (it was a Friday evening approximately 7:30), I foolishly accepted a ‘referral’ through another company that steered me to Kemper Insurance, a company that was previously unknown to me. A few weeks after purchasing the vehicle, I changed loan companies and needed to change the name of the lien holder on the insurance policy and phoned Kemper. I was put on hold per their voicemail; I waited 47 minutes for a live representative to come on the line.

So here is just update to my previous review. I added a star because they paid off my lien holder. The check I received was cut Dec 26 and my title loan paid off completely approx the day after. On the agreed amount of compensation; my ex told me the check difference I received was a lot lower than the agreed upon. So looks like we are still fighting to get this resolved since my car was hit in October and here we are in January.

Updated on 01/16/2020: Update on my last review. My car has been sitting at the auto shop for week now. Auto body been waiting for approval for repairs, so I figured I would call to see what the hold up is. Well to find out my claims rep no longer works for the company and now I need to talk to a the supervisor.

I was hit by an alliance/Kemper driver on 10/29. The claims rep contacted me and I was able to submit pictures. The last time I was able to speak to anyone was nov. 4th. I sent emails and left many unanswered voicemails. I was only contacted after submitting a claim to the insurance department of California. Even after being contacted by the department, they attempted to place the blame on me. Something about the first check being sent to the wrong address and they put a stop on it. I was never contacted to be made aware of this and I received the first check but did not receive the second check they claimed they sent. It’s been over a month and I’m almost going to get my car back. Total nightmare and unneeded stress.

This is by far one of the WORSE insurances I've had. They are useless, absolutely no help whatsoever. Nov. 4th my car was hit while in my driveway by a careless driver, after weeks of going back and forth with them they stated that the estimated damage to my vehicle was under my deductible and there was nothing they could do for me (they estimated damages at $501).. I then took my car to a few body shops and the LOWEST estimate I got for my damage was $981! I've left multiple messages with them as well as emails and still have not heard anything back... I am in the process of small claims court now. Kemper is a huge headache and a POS scam company. I DO NOT RECOMMEND. Save your self the problems.

I first started almost 1 year ago with Kemper. I highly DO NOT recommend, they are charging me more and more each month, my policy start at 187: then went up to 287: Now it’s 345, I’m done with Kemper and turning them in to BBB.

On June 22, 2019; I was struck by a Kemper Insurance insured vehicle on the passenger side of my 2017 Chevrolet Cruze causing bodily injury to myself and my minor daughter. The Kemper Insured vehicle a 1999 Honda Civic ran a stop sign and then fled the scene at a high rate of speed committing a hit and run with bodily injury which is a felony crime in Arizona. After a search for the vehicle and responsible party, I filed a claim with Kemper Insurance for the car damage and bodily injury. The claim was initially assigned to I. ** who did nothing with the claim so I had to file with my insurance.

Kemper Auto Infinity (Auto Insurance). WARNING ⚠️DO NOT USE THIS COMPANY!!!! 10/18/2019 My husband added my vehicle to his existing policy. 11/07/19 I was leaving Old Saint Augustine Plaza and stationery at the Yield to oncoming traffic on Old Saint Augustine Road. A driver rear ended my vehicle. She apologized. We took photos and exchanged details (date stamp evidence of this exchange) and I submitted a claim to Kemper on 11/08/19 claim number **.

Agreeing with everyone here. It’s a complete nightmare. I waited almost a month for anyone to contact me and my adjuster, my ex, my bf and myself trying to get hold of Kemper. I knew who the adjusters name was for a while and then they claim he only just got assigned to it. We contacted the call center. Absolutely no number for the adjuster and only an email from the supervisor/manager. Almost a week later we got the supervisors number. They brought an appraiser out to assess the damage. My car is a total loss. Mind you I work 7 days a week and only have one car in which I put nearly $6000 to fix it up.

My parked car was hit by a Kemper Auto customer over a month ago and I am still waiting for this claim to be resolved!!!! They totaled out my car, and provided me with the total loss payment amount, then nothing.... They never sent the check to my finance company to pay off the car!!!! Because it's been over a month. My car payment is due again and I have to pay for a car I no longer have because they dont want to issue the payment.

I was rear ended by an individual carrying Kemper insurance. They took my claim and have yet to call me back. I've left several messages for the adjuster and supervisor. I have involved my insurance company which has assigned a liability adjuster to get through Kemper. Very unethical business practice!

Worst WORST insurance company ever! Agent that's taking care of your claim never ever gets back to you, even after leaving several emails and voice messages. I had to call several times until I finally got somebody to tell me the information of the driver who hit my car. So I had to call Farmers Insurance myself in order to see how to proceed with fixing my car. When I was speaking to the agent representing Farmers Insurance I had asked him why haven't they reached out to me? As it turns out he had called the agent at Kemper several times and never did they call back! So, he was never able to get my phone number to process the claim. Honesty please go anywhere else! Even if you have to pay a little extra it's way worth it because Kemper has the worst customer service, the worst sense of business morale and work ethic! I wish I could give them zero because they don't deserve any more than that...

Same as the others... One of Kemper's customers lost control of a moving truck that collided with other vehicles and resulted in significant damage to our property. In the last 12 weeks we have been told several times that they would have a response for us in the next 2 business days or by the end of the week, and not once did anyone get back to us with a response. They have switched claims reps and adjusters, each of whom claims they don't know anything about the previous person assigned to the claim or what happened before they received the file.

I cannot express how stunned and frustrated I am at how slow, incompetent, uncommunicative and unethical I find this company to be. I've been a customer for close to ten years. I submitted my first ever claim (we hit a dear that ran into the road) almost six weeks ago. Six weeks I've been waiting for my claim to be finalized and resolved. Every step with Kemper has been elongated and drawn out. They made errors filing the initial claim so it was rejected. They sent someone out to estimate it who was not an expert, and made an incredible amount of errors (didn't include funds for replacement parts that she marked as damaged, sourced used replacement parts that were damaged and unusable, submitted funds for the wrong kind of paint, the list goes on).

My boyfriend got hit by a person who has Kemper as their insurance company. So they had him download an app to take pictures. Then had his car towed to the Benz Shop just for them to give him the run around for 4 months so they didnt have to pay for fix his car. They only paying to get paint job done. I wouldnt recommend anyone to them if they was the only insurance company left on this planet.

Dealing with customer service to change the name on my account has been a nightmare. It's extremely disorganized. I'm unable to log into my account for no apparent reason and am forced to use the "EZ PAY" feature which means I don't get to view any of my account specifics. I was referred to Kemper when I purchased my car but will NOT be using them after this initial six month period ends. Save yourself the trouble.

Have had insurance with them for three years. Rates are attractive but if you ever have a claim good luck. They never return your calls and leave you hanging. I am still waiting for my claim to be settled.

This company has been nothing but a headache from the very beginning. I was involved in a vehicle accident in which the at fault driver is a Kemper client. I made my very 1st call to Kemper 9/13/19. It is now 10/18/19. So here I am 35 days later and still have not reached a conclusion with this company. I was assigned to an adjuster (Mashawna **) rather quickly, however once I was place with her I was unable to reach her. I would leave mssg after mssg just to not get a return call.

Don’t waste your time with Kemper worse insurance!!!! I had my car stolen In Aug 3, 2019. CHP found my car that same day it was stolen. The car was totaled and got the suspect on the spot. It’s now Oct 17, 2019 Donald ** is my adjuster and has been giving me the round about. Every time I call him, he never answers. I leave him voicemails and never return my calls!! I’ve tried to talked to his supervisor and he has never called me back as well!! Avoid this company and their headaches. All they do is collect their monthly payment and when you actually need them, they give you the round about!!

On 9/17/19 I got a flat tire on the side of the highway around 9p.m. I was unable to get the lug nuts off to change the tire myself. So, I called roadside and was assured they would send a tow truck right away as well as the police to block off the lane as it was on a bend and we weren't visible until you were right up on us. After 3 hours of Kemper telling us police and tow truck were on the way, I demanded to speak to a supervisor.

These people are bad. I've been with them, for 10 months. Got hit. Geico declared 100% liability. Kemper is squeezing out payments in dribs and drabs. It's not worth the savings for the headaches. They suck eggs.

I carried Kemper for just over a year, full coverage on my vehicle. When I had to submit a claim after a car collided into my car (other vehicle was at fault) I ran into trouble. That was when I found out my policy did not cover towing even though I always carry towing coverage, but it took me an hour and a half on the phone to find out I was not covered. 45 minutes to submit my claim then I find out the person I submitted my flareon to wasn't even qualified to tell me my coverage because "a licensed agent" was not available at 7pm. He transferred me to the department that sets up towing (even though I asked right away for a tow truck) after taking my claim for 45 minutes. They were unable to dispatch a tow truck because my agent did not put a towing rider on my policy. The towing department took another 30 minutes to figure out I was not covered.

I had a auto policy with them. I send a check paid in full for six months on auto, then next day I receive a bill for the auto. On the bill it say, “If we send you a bill there is a $8.00 dollar fee.” (Never asked them to send one.) So I contacted my Insurance guy and told him to cancel this policy after the six months, so six months later I get a new bill for the next six months. I did not pay it (because I canceled it). (If you don't pay they just cancel your policy, RIGHT?) So next month I get a bill for $41.23 so I called them. The guy tells me there is a $20.00 dollar late fee for not paying. I told him I canceled it, then when I paid the last bill they took the $8.00 dollars out for their fee, and claim that payment was short, then added a $13.23 fee for being short. So now I received a bill from the collection agent.

My car was hit on the driver side damaging & caving in the door, bending the piece underneath, & scratching the back door. Once I was finally able to get in touch with the claims department, the headache began. I was assigned to Sharon **. Every time I called to speak to Sharon I had to leave a message. Maybe she would call me back same day. After a couple days I was told to download an app on my phone & submit pictures. After another few days I finally received a check in the mail for half of the estimated amount. The body shop had my car for a week before an estimator came out. The body shop was given the go-ahead to do what was needed. My car was completely repaired by the following Friday. It took Sharon 2 weeks to get the check to the body shop!! My car was being held hostage by Kemper! Unacceptable!

I love this company. They are way cheaper than most and they have great customer service. I just had a deer hit my car and they were great. I took it to my friend who is in the collision business and they took care of everything. Best company by far. They were so helpful and wanted to make sure I was okay. I got a great rental while I'm waiting. It's nice to have a company that cares.

I had full coverage on my Corvette from Kemper, which was supposed to protect my car with its rather large monetary investment. Full coverage means it is fully protected, at least that's what Kemper promised. However, after a relatively minor slide off the road, they used every excuse possible to avoid paying for my damage, which was; one rear wheel, one rear tire, one rear hub and a few areas of scratches from flying debris. First, they tried to say the wheel wasn't damaged (it had a chunk missing); then "the tire was ok," they said; then the scratches looked like, "normal wear and tear." I finally gave up and paid for the repairs myself.

I was rear-ended by a Kemper insured driver. I contacted the company, got a claim number and waited for an adjuster to contact me. Never got a call or e-mail, whatsoever. It's day 5 and I still have got to hear from them. Today, I hired an attorney to take the driver and this company to court. I'm retired and have time at my disposal.

Kemper started working on my claim about a month ago and they concluded that my vehicle was total loss after two weeks of waiting. I was hopeful that this process would take about a week to get a check issued to my Lien holder so I could complete my GAP insurance claim. It’s been over 30 days since my accident and my bank has yet to receive a check. This has put a complete halt to me purchasing a new vehicle. My adjusted kept reassuring me that the check has been mailed with 2-day expedited shipping, it’s been four business days since and my check still has not been received. In my past insurance experiences with a similar situation has never been this lengthy. I cannot purchase a new car till my bank gets this check. I have never been more disappointed in an insurance company when I pay them monthly.

I filed a claim with Kemper after being hit by someone who carries a Kemper's auto policy. After two months, I only received a letter saying: “We are investigating the accident.” Even the other side sent me texts and emails acknowledged it was his phone. They NEVER return phone call or emails to give you an update. I reported Kemper to BBB and CDI (California Dept. Insurance) for their bad practices.

Someone hit my wife's Range Rover with this ** insurance and she called never get it back. And the agent's name is Carmen. If there's a review can give 0 I will do that... Now the body shop refuse to give us the car.

Connie ** was person assigned, she has done everything that she can to attempt to not pay claim. Kemper insured was driving a vehicle in Texas without registration when she slammed into Father in Law truck. This employee has used every ploy in attempt to no pay the claim. This has gone on since 6/8/19 and it’s now 7/27/19. I’m already speaking with my lawyer to start process to sue both Kemper and their insured, Caprice **. I received a call last week from Kemper stating I was behind on my monthly payment... How ignorant.. I don’t and never have or will use Kemper for any insurance needs! Still waiting for response from finally getting Kemper adjusters coming and taking pictures on 7/17/19 of damage their insured did.

I happy. Very pleased with the service and options I was given. Rates have stayed lower than the competitors for the last few years. I would recommend this company to anyone looking. I am a client for life.

I had Kemper Insurance for many many years, for whatever reason, never checked/verified if I had a good, reasonable rate. A year after I sold my home in 2017, I realized that they have been still doing automatic withdrawal on my account. After months and months, back and forth with Stromsoe Agency and Kemper main office, I was going to be issued a refund on Feb 2019, but instead they managed to put all the monies directly to my car insurance, which the rate skyrocketed to almost double for them not to return any refund! I automatically cancelled Kemper Insurance and saved almost $2000 on car insurance with another reputable company! BE VERY AWARE WITH KEMPER! UNTRUSTWORTHY COMPANY.

I had a hit and run accident recently. Fortunately, I saw the other driver's plate number but I did not have an evidence. I reported to Kemper insurance and police. Holly (Claim department) was very rude and I felt that she does not want to do anything to help me with the claim. I reported to her supervisor about her attitude. I am switching my insurance because of her service. Good bye Kemper!!

The company gave me the run around from an incident that took place in a parking lot of a restaurant we were eating at. Basically they kept putting us on hold. Got our information after a week trying to make a claim, lied they were sending someone out to find out damage. They never did. After a week of waiting for someone to come out, who never showed out and repeated phone calls and being on hold, we talked to an adjuster Ms.Iscard ** who says we were at fault for going into a hole in parking lot which was left uncovered by a work crew that morning. They wanted us to pay for our damage after weeks of no response. Never get insurance thru them. Not worth it. They fake fake fake.

We had an accident March 22 and filed a claim with Kemper. An uninsured driver was driving a car that was insured by Kemper and was at fault (that's what the police officer told us) yet, we come to find out, they will not be taking responsibility. We received one call in reference to the incident. When you call about your claim it asks you to enter your adjuster’s extension. When you do, the voicemail tells you she will be notified you called. Well, I've done that several times and did not receive a callback. I called a few times and held on the line for another adjuster which never came on the line. I called back and hit the button to file a new claim. They answered right away so I told them I needed to know the status of my claim.

I've had Kemper specialty as my insurance company for years. I got a way better insurance policy through State Farm. Upon calling to cancel the woman was rude and said I can only cancel in writing and it's gonna cost me $50. FOR WHAT? Believe all these poor reviews! This company sucks! I got full coverage for the same price I was paying for the lowest liability insurance through Kemper. I was also hit by an uninsured motorist and had zero luck even filing a claim. SCAM!

Don't even deal with these people. Get a lawyer. ALL THE REVIEWS ARE TRUE! THE WORST INSURANCE COMPANY EVER! ESPECIALLY A JAMES **! MY Car has been at the body shop for a week with no estimate and no transportation to and from work! The girl who hit me was not even on her parent insurance! I’m just gonna file a lawsuit against the whole company! I Rate NO STARS AT ALL!

I canceled my insurance with Kemper and they took over $1,200 out of my account the next month. Long story short my agent and myself have spoken with them, filled out multiple forms and have still not received my money back! Don't ever use them. They have been lying to us and giving us a runaround to get my money back. Crooks!!

I had Kemper car insurance for about two months. When the car that I bought stopped working I called him to cancel the policy. 30 days prior to me canceling my coverage my mother was nice enough to help me with the payment that month. She gave them her checking account numbers and they withdrew the payment for that month. She only gave information for one month. However, months later my mother noticed a charge I have checking account. Every month there was a withdrawal $107. She did not know where this money was going.

Stay away from them!!! Their customer service sucks. It's the worst in any insurance company I had. I was told very over a recorded line (I recorded them and the company records) that I can get my tow reimbursed $100 just send in receipt. I sent in all info and no check. I then emailed them and ask for reply or call back and nothing. Finally, got reply back stating they can't reimburse me sue to disablement. The rep didn't explain what that means. But I had car towed to mechanic who voiced he can't fix since my engine was out. The next day I had it towed back to my house. I have towing up to $100. So why didn't I get reimbursed? These were 2 different days and I'm not a mechanic... Of course if my engine is out. I will need a tow back. I paid the first tow and was waiting for reimbursement check like they said I would get and never got anything.

I had Kemper for auto insurance for several years. My car was rear-ended while sitting at a stoplight. Other driver had Progressive insurance, admitted fault. I filed accident report with Kemper that same day online. I never was contacted by Kemper. I called them after waiting for 3 days. The person I spoke to, Michelle **, was so rude I asked her why she was being so nasty. The Kemper adjuster finally went to the repair shop I took the car to and immediately deemed my car a total loss. In a few days the Progressive adjuster went & said car was total loss. Progressive offered me more money for pay out than Kemper. Progressive was so much more professional and responsive than Kemper. Kemper NEVER contacted me. I made the only contact with them. I got a new car and I told my agent to cancel the policy with Kemper because of their total lack of customer service. It is their loss since I also canceled my home insurance with them.

In November 2018, I returned via snail mail my policy renewal notice, that was set to go into effect in January 2019. I wrote to cancel my policy as soon as possible (as I had secured cheaper coverage elsewhere), and to not renew my policy. I signed my handwritten statement. I received a call in December stating since I did not specify an exact date, my coverage would continue and my checking account would continue to be debited. I was told I could email my request and was provided an email address. I emailed the company on January 3, stating to cancel and not renew my account as previously requested, and included the date January 3.

I honestly have no words for this insurance company. My car was involved in a hit and run a couple of weeks ago, unfortunately I was nowhere near my car so I don't have any explanations other than my new car is ruined: the wheel flare was off, my back bumper is damaged, the left rear side on the top to my jeep has gashes in it and a scratch along the back window, a dent in the passenger door, and my mirror was shattered and hanging. All of the damages consistent along the driver left side. I filed my claim online right away and did not hear back from anyone.

Hit by a person insured with Kemper Insurance. It was the other driver's fault and a week later I have only been able to contact the adjuster once. Have left several email and even tried calling the Supervisor of the adjuster. Got voicemail again. They are refusing to pay for me a rental and I am getting run around. I am without a vehicle and they are rude and just send me from voicemail to voicemail. I have determined I will have to hire an attorney just to have some resolve. This company should be out of business.

I was rear-ended by an overspeeding guy having Kemper Insurance. They don't send adjuster, they ask to send pictures thru their app but their app while they know the app doesn't let upload the pictures I took on the incidence. I am wondering if this is intentional avoidance to provide the service they ought to give. My Exhaust pipe is dragging and they expect me to drive this car. Sooo disappointed.

I am a great driver, never have been in a wreck. I paid month to month for coverage. I made first payment, then they offered coverage. Debit card expired and at same time I found better insurance rate with Geico. I did not update card on purpose as to automatically terminate my policy. Instead they continue to rack up month to month charges and then send threatening letter about going to collections. Why would they continue to assume I wanted coverage? Why would I first have to pay them to get coverage, and when I don't pay I still get coverage? Should I have been able to start with Kemper for free then and just rack up a bill and pay later if it's ok and convenient for them now? Again, I never filed any claims, so I just paid for coverage, but when I don't pay stop trying to charge me for months of "coverage".

Twisted billing sucks big time. Kemper is good only to get you money monthly. I never filed a claim which to my credit of good driving, not them. Notified their CS via email/call a month in advance that I will cancel the policy. Paid last month, provided new policy to cancel, got a cancellation notice from them dated next day after the date it was paid through by last premium. And 2 months after that I'm still getting a monthly amount bill keeps on coming. Spoke with their Billing Dept - they are even unable to ground and explain in a human sound mind terms that charge but harassed me with Collectors and ruining by CScore. May they be treated according to their wicked billing that embezzles money after their own Cancellation Notice is issued.

I was hit by a driver insured by Kemper— 100% the other driver's fault, and he admitted it. What should be a smooth and straightforward experience has been a nightmare because of Kemper's inability/unwillingness to deal with the situation. After four phone calls and as many emails, I had to wait nearly a month before my messages were returned by Kemper, and this is after my insurance company threatened to call the adjuster's supervisor (The adjuster at Kemper also gave me incorrect contact info, so I had to research it myself to track her down).

I was hit by a driver who ran a red light. My car was deemed a total loss. After weeks of multiple phone calls/emails with no response, I finally received an email from the total loss adjuster as well and a settlement offer. The offer was a JOKE... I called to discuss this with the adjuster...and ask why such the lowball on and upgraded 2015 car? The response was based on current value. I pulled over 20 comps of the car that were well over the amount we were offered, which did not even come close to covering what is owed on the car.

I bought a RV travel trailer at which time I of course got insurance for it through Kemper insurance and I was even was given an option to increase coverage to 10,000. So I did increase it. And while in storage it got damaged and they totaled it. And instead of paying 7,000 to repair it they gave me 3,000 and took 3 different claims agents and months of storage fees and damage increasing. So they charged me more to get better and higher coverage and still didn’t even get it fixed.

Neighbor ran into me at a stop sign and the body shop estimated $4,200 damages. Kemper estimated $2,400, both estimates were with used parts. When the used parts arrive, they were damaged worst than the original parts on the car and couldn't be repaired. Six weeks into the process and I have a low ball estimate and I can't open the hatch of my SUV. The process doesn't appear to be any better for my neighbor.

I have Kemper insurance, opened a claim, and was working with two representatives. Both never responded to me. The first requested some information, which I sent, and never called me back despite leaving multiple voicemails. I then received a letter from them threatening to close my claim because they said that I was unresponsive. I immediately called the agent listed on that letter and again, no response. I even spent a follow up email explaining everything and left another voicemail. Still no response. I really hate the customer service with this company. It might be cheaper, but do yourself a favor and go with a better company. No point in paying less if you can't even use your insurance to settle a claim.

The price of the insurance is good and the coverage seems good. My sister also has the same company and she had to file a claim a couple of times and it seemed to go through without any issue so I am reasonably confident I wouldn't have any issues if I had to do it.

I was hit by a driver "insured" by Kemper. It was 100% his fault. He turned left directly in front of my car. After five days of countless calls no one at Kemper has bothered to contact me. After looking at other reviews it is pretty obvious that this is their usual business practice. I really wonder about the handful of five star reviews.

The adjuster for the claim never answered the phone. I tried calling the supervisor of the claims team and no respond. The customer service representative did not know any details about the claim and they only forwarded the calls to the adjuster. It was a loop with no ending. Avoid dealing with Kemper Insurance as much as you can.

I am writing this 'review' over a year later- mainly due to what Kemper did and how it has continued to affect my 86 yr. old Dad and myself, in my 60's and disabled. In 2017, my Dad asked that some of the 'limits' of a couple sections of his homeowners' policy be 'lowered'... first and foremost, because they were excessively high, which was unnecessary for such a tiny early 1920's home. Not long after... they sent him (us) a notice to 'non-renew' for a bunch of nonexistent reasons, such as 'tree's touching the dwelling' etc which were blatantly UNTRUE!

Went with another insurance company, had all the paperwork from new company forward to Kemper. Yet they withdraw a payment from our bank account 6 days after we canceled the policy. It's been over 6 days and still can't get our money refunded. Stay away from this company.

I purchased a new vehicle. I had to cancel my policy. I was told the policy had not been effect for 60 days therefore I could not cancel. Lo and behold I just got off the phone with them and you can cancel before the 60 day period. Money has been deducted from my acct. Thankfully they will give me a refund check. Not the whole amount but for half. I changed my address for the refund check and go figure, it's a different zip code so my premium has gone up that's why I'll only get half the refund. Oh wait I canceled that though. I'm confused. Well I can send paperwork in to backdate my cancelation. No thanks. Kemper got some free money out of me. Hopefully it won't be the same for you.

Had to use the roadside assistance twice - both times were a joke. 40 minutes with no call back. Stranded on the highway. Then, I call back and they claim that I called in to cancel? We're leaving Kemper due to their poor roadside assistance. If they are any indication of how their insurance is - no thanks.

I've never had a company treat me with such disrespect. I've only been a customer of theirs since April, but let me tell you I will never be a customer of theirs again. I purchased a new car and needed to add it to my existing policy. Nobody would help me. They kept telling me to call someone else and I almost lost my car. I had to go with another insurance company who actually wanted to help me. Then this piece of junk company took an auto payment that they had refused to take out until this month. When I called customer service to complain the agent cut me off.

When someone hits your car in the middle of the day and totals it, while it's parked outside your house, you would think the driver's insurance company would accept responsibility, right? Not if that insurance company happens to be Kemper. Our first indication that we were dealing with a company determined to deny a claim no matter what, was when we had the misfortune to be assigned a claims agent by the name of Yolanda **. We were patiently prepared to give her all the pertinent information, including the police report number, but the first question she had for us was "where's the car?" When we told her the police had ordered it removed, she said "I'm not filing this claim if the car isn't at the scene of the accident." We then attempted to speak to her supervisor, but even though this individual was pleasant to deal with (unlike Yolanda), she also asked why the police had removed it.

I have never encountered a worse customer service, that I have with Kemper. You call for help and NOBODY will help you. They will transfer you over to the "right department" over and over and over again, only to wind up, AGAIN, with the first person I had talked to. You simply can't get any help with any of the CSRs. I have had this experience more than once. I have had years of customer service experience. I simply am flabbergasted, as to how that company does any business. This company is worthless. Besides, their car insurance is extremely high. Luckily, I changed car insurances and I am selling my home the end of the month. So, then I will have no more dealings with this, completely worthless company. If I could give it zero points, I would have.

I started a policy with Kemper insurance after my agent found me a good deal. It was at a very reasonable rate considering my driving history. However, less than two months after starting the policy, I moved from one Los Angeles neighborhood to another. Shortly after my move, I paid my bill for the month of July, paying the minimum that was due. Kemper then raised my insurance premium 280% without notification.

How can you say someone is not 100% at fault for an accident when they ran a stop sign. There were witnesses. The other party wasn't even speeding. A week after the accident and I still have not received a rental car. I was told to borrow the money from someone and pay for it myself. I'm a single mother. That is not option. I will sue this company if it continues. You are leaving me no choice.

On 5/30/18 my wife was in a collision with a Kemper Auto insured driver running a red light. Driver cited. I contacted customer service on 5/30, I spoke with a very polite young lady, she took all the pertinent information related to the accident along with my personal information. The rep politely issued me a claim number along with the claims adjuster's name and phone number and extension. She then transferred me to the claims adjuster's team office, I spoke with a Leliani (unsure of the correct spelling of her last name... She muddled it), this woman was very nice in the beginning, but as soon as the car settlement started (they totaled my car), oh, things changed. This woman was very rude.

I was hit by a gentleman insured by Kemper who ran a red light. He came across 6 lanes. He was at fault and cited. My car was totaled and I was in therapy for my back for 4 months. Kemper wanted to pay $3000.00 less than what my medical bills were. Now my insurance company are taking them to arbitration as they do not want to even pay for my totaled car and deductible that my insurance company paid. They have forced me to hire an attorney. This company is what gives insurance companies a bad reputation and makes people sue. The claims adjuster was rude and condescending. This company should be put out of business.

On 05/20 I was rear-ended by a Kemper Auto insured (drunk) driver. I contacted customer service on 5/21, I spoke with a very polite young lady, she took all the pertinent information related to the accident along with my personal information. The rep politely issued me a claim number along with the claims adjuster's name and phone number and extension. She then transferred me to the claims adjuster's team office, I spoke with a Ms. Katrina (unsure of the correct spelling of her last name... She muddled it), this woman was very rude. When I mentioned that I spoke to a very nice lady earlier who told me how things would be handled she said "they don't know what they are talking about".

I love the coverage I have with my insurance company. I purchased online and it was super easy. The coverage is affordable, their customer service is great, and they're easy to contact. I had a question about my policy and the representative I spoke with was incredibly helpful. I would recommend Kemper to anyone who needed an affordable and comprehensive auto policy. But I wish they offered discounts for multiple policies like some other companies offer. I currently rent and would love a renter's policy, and I plan on purchasing a home one day. I'll likely use Kemper.

Kemper provides fast service for claim. Customer service was not great but it was ok. Cheap payouts on cars totaled. Not a lot of premiums are affordable and the policy is too expensive for the coverage that you get but that's usual with company nowadays and not surprised.

My insurance agency was great in helping me find Kemper when I went off my parents car insurance. It was a smooth and easy transition. As a young adult insurance costs can be very high. I like that Kemper took into account my clean driving record and everything to provide a cost that is manageable for someone my age who is just starting out in my career. I have been with my car insurance for about year now and have had 0 issues with them. They take the money out of my account quarterly and have great costs while also providing great insurance. I highly recommend them to everyone especially young adults.

I paid a great down payment price for a six month policy and for my next updates my down went even lower. My broker company GreatFlorida has always been friendly, fair and honest in our dealings with them which helps. I like that Kemper has great rates and coverage. I have used them for quite some time and have always been satisfied with their service. My husband and I have tried other companies but we always seem to come back to Kemper sooner or later. One complaint that I have is they keep moving our broker offices to different locations and have said they may not cover drivers in my state anymore.

I really like that it easy set up to pay, and I can do auto pay. They have good customer service over the phone and my husband has easily made changes to our policy. But I would like an option to pay online without having to be auto pay and they keep increasing rates in small amounts frequently. I wish they had an office close to me so that we could deal with some issues in person. They weren't easy to deal with when my husband had damage to his car from avoiding an accident. Overall they could be better about dealing with accident incidents. I understand they have to cover their end thoroughly but they gave us a big run around and I didn't appreciate. Although, since that incident they have been a lot better and we haven't had any issues.

I was rolled over when Kemper purchased my company. Kemper auto insurance is one of the companies I have had auto insurance through for almost ten years. Great and dependable service, however their rates increase dramatically every year, even with no tickets or accidents and refuse, when I called, to lower their premiums for long term loyal customers. I would like Kemper auto insurance to want to keep long-term, loyal, accident-free, ticket-free customers premium. I would really like to see them better their loyal customers!

I got insurance through Drive Insurance and was placed with Kemper. It was simple and my broker knew what we needed and basically did everything for us. Having ride share makes it better for my husband since he does driving with Uber. I had a previous insurance that I really liked and had all my discounts applied but they didn't have ride share so we had to switch. I have only been with Kemper for three month and so far I have not had any problems with them. And for full coverage it's still affordable but those of us who has a great record should be offered less expensive insurance than others.

I oversee a rental car company and deal with insurance companies on a regular basis. Kemper's claims department is by far the worst I've dealt with. Payment for our customers rental car reimbursement was not issued due to us sending an invoice and not the rental agreement to Kemper's claim department. It was requested that we resend a copy of the rental agreement via fax directly to the total loss department. When we called to verify the payment status after 19 days with no payment received we were told that payment was sent to our physical address and not the mailing address because that is what was on the rental agreement. The adjuster (Laura) was extremely rude when this was brought to her attention. Our invoices give a specific mailing address on where to remit payment, but our payment was rejected by the total loss deparatment due to us sending an invoice and not the rental.

It was very easy a purchase. As a matter of fact the 3 party also did set up the policy and that was a plus for me. I like their 24 hour claims representative Along with friendly customer service. They worked very fast to complete my claim and they also came the very next day to take pics of my car. But The price of this insurance has gone from me paying $152.00 to 183.0 0 a month and also the cost to just add more features to your existing coverage. They don't have very many discounts for people my age and there seems to be no discounts for defensive driving.

Originally, I was skeptical with Kemper because I had never heard of the company, but my broker recommended them, so I took a chance. My overall experience of getting set up and going was easy and stress-free. The experience so far has been great. They got great customer service and easy payment drafts. I hope that there would be more online tools and a phone application to manage my account as well as my car like recall notices, service schedules and updates on service and online management.

I purchase my insurance through someone who subcontracts so he will go through and find me the best deals. I was with Progressive and I changed to Kemper because it was much cheaper. I insure 3 vehicles with this insurance company and I dislike that they change the policy so much. It's a big policy so it's hard to go through and read the changes all the time.

I bought it through AAA and it was an easy process for me. I really didn't do much but sign paperwork. They did the rest for me and it was great! I got a discount for paying up front and it includes benefits that are appealing to me. I love not having a monthly payment. It is a great feeling. My deductible is very reasonable and that puts my mind at ease. Very friendly and caring individuals to deal with as well. However, I wish I was eligible for a loaner car when my vehicle was in the shop being worked on. It is a very big inconvenience being without a vehicle so if I would be able to have access to a loaner vehicle it would make my life a whole lot easier!

My car was hit by a Kemper customer that did a hit and run and required police involvement to get their insurance info. The adjuster was very helpful at first and said their customer admitted fault so the process should be quick for my repairs. I took my car to a shop they chose and provided the estimate. They now will not return my calls nor do I know the status of my claim. They have contact numbers to their “boss” on the voicemail you are to call if they don’t respond within a business day that goes to someone who has no idea who Kemper is. After calling and emailing many times I received a text that they mailed me next steps. What horrible service.

I created this account just to write a review for Kemper. I had been with Kemper for almost 15 years, and had 4 cars insured with them. Mainly because I hate changing and looking for new companies, not because they were anything special. My policy was supposed to renew today and to my surprise it was instead cancelled.

I was hit (t-boned) by a driver at an intersection and even though my insurance company (21st Century) was able to prove that the other driver was 100% at fault, it took months to do so and we had to go to arbitration. The Kemper adjuster, Danika **, was polite during the initial interview but since then has been a nightmare to deal with. According to Danika, there was a non-biased witness at the scene and they said I ran the red light. Needless to say, I know I did not. But Kemper insisted on this and eventually, the lawyer I'd hired to prove my claim, DROPPED my case. So now, I'm left dealing with Kemper and it's been 18 months...still no resolution.

It has been the worse experience ever. I don’t have this insurance but I was hit by someone insured with Kemper. They been the worse. Customer service sucks. Denise the adjuster was rude all the time. She would tell me, "I’ll contact you next week," and when I would call again it was always the same answer... The police report was in my favor. My car was parked and the driver hit my car... not only they denied 100% of coverage they decided my car was a total loss and only sent me a check for the amount of 1900.

Can I give less than one star? A vehicle that was insured by Kemper insurance drove through my yard, ripping out 50” of custom made post and rail fencing and snapping 2 30” tall incense cedar trees off at the ground and extensively damaging 2 other 30” tall trees to the point that they also had to be removed. The car came to rest in my garden where all of the engine oil dumped. Kemper's adjuster who was assigned to our claim, Ignacio **, told my husband that the driver of the vehicle had taken his girlfriend's car without permission, making it a stolen vehicle.

I was recently rear ended by a client of this auto insurance company. I recently purchased a new vehicle and inspite of there being LESS THAN 800 miles on the car they took an extra 2 days to approve repairs with new authentic parts and not refurbished parts. I drive a 7 passenger SUV and was given a Nissan Altima. This was fine until the planned company we were expecting was due to arrive and they absolutely refused to help or accommodate any requests for a vehicle with enough seats. Not to mention they were INCREDIBLY RUDE to deal with on the phone AND BASICALLY LAUGHED AT ME FOR BEING UPSET. Their customer service is appalling and they are clearly not trying to gain any new clients through the appeals process. I would strongly advise against doing any future business with this company based on my experience.

After my review was published I did get a call back from Javier as well as an email from another adjuster. They took care of my medical bills as well as replaced my car seat. That is all I wanted, a phone call and a resolution. I still wish they would have been more attentive but I am happy someone did get back to me.

I have had Kemper for several years, with no complaints. Then my daughter and her three girls moved into my house temporarily until she could find a place of her own. While they lived with me the oldest grand daughter turned 16. I took her to get her permit and used my insurance card as proof of address. Sometime later my local insurance agent called me and said that Kemper was going to go up on my insurance because I had a teenage driver living at my house.

This is the absolute worst insurance company. They don't answer the phone and your adjuster doesn't return calls. We were supposed to get an advance on a deductible because the accident wasn't our fault. Not only didn't we get it, but our car was in the shop for a month and paid in full... and we still didn't get it. "Check #2 was supposed to be overnighted." Definitely not! After almost 2 months and having our car back for a few weeks... we finally got it. Buyer beware because their customer service is awful along with the adjusters!!!

Without having filed a claim, value of policy cannot be objectively evaluated. However, procedure as outlined appears to be easily accomplished. Customer service is based on local agency, with personnel which is always available, knowledgeable and friendly. The local agent is always happy to explain any questions about the policy and to suggest any other policy which might better meet my needs, but never pushy or aggressive to make a change.

A driver, covered under Kemper Insurance Agency, backed out of a parking space (at a gas station) and crashed into my car while I was standing at my gas tank pumping gas. The driver got out and apologized and handed over her insurance information. I called and started the claim immediately. The adjuster called me the morning after for the story and nothing since. I've called her numerous times and she consistently claims she can't get ahold of the insured. I called the insured myself and she said she has heard from the insurance company. I spoke with the insured about a week ago and just the morning the adjuster is claiming she can't get in touch with the insured.

On April 20th, while driving home from work on Crenshaw Blvd, I was rear-ended by a truck insured by Alliance United Insurance (Kemper Insurance). I took photos of the damage, his insurance card, and other pertinent details. I contacted Geico (my insurance carrier) who suggested I reach out directly to Kemper. I did so on April 21st. Not only did I have to do the work in providing them the information, including using an app for my car's relevant info/photos that was difficult to navigate, they have been basically unresponsive. I keep being told an adjuster will be in touch... and nothing yet. While I'm grateful that this is not my insurance company, it seems beyond sketchy in how they respond to victims of their drivers. Today is May 30th. Horrid experience!!!

When my car was hit while it was parked and front bumper was knocked off by a hit and run driver I called to file a claim. The agent was excited to tell me that I do not have collision coverage on my policy. As a result, "We will not provide payment, and closed this portion of your claim." I did not receive any help, any advice. Nothing, just thrown to the dirt. The agent of Kemper did not even offer to look at the vehicle. Pay attention to this insurance fraud, they are the frauds. This insurance company is a real FRAUD. They take your money but then refuse to help you when you need it.

A Kemper customer who was driving in front of me struck a concrete barrier with his metal bumper (picture a large box moving truck). Concrete flew back, smashing my windshield. The driver pulled over, claimed he struck the barrier due to something in the road and gave me his employer's insurance info (Kemper). I called the claims department twice and was disconnected when they tried to forward me to the adjuster. When I called back for the third time, they suggested I call MY insurance company and report the issue. The adjuster finally texted me the claims application. I took the 13 pictures required by the application. However, the application failed to upload properly.

I reported a claim to Kemper for an accident which I was not at fault. I was told to download the Kemper Photo inspection application. I decided to proceed and receive a body shop estimate from a professional body shop instead of using their application. I submitted the body shop estimate to the insurance company and they stated that I must use their application before they would review my claim. I proceeded to take the photos they requested however when I received my initial estimate from the insurance company I was shocked. The estimate they sent a check for to the body shop was more than $1300 less than the body shop estimate I received. I highly do not recommend Kemper. The entire claims process was a hassle. I wasted several days trying to get my claim resolved. While the initial claims interaction was positive the entire remaining claims process was awful.

Too bad there is no such thing as a 0 star. I was rear ended by one of their clients. I called them estimate for 3500 in hand during business hours to which they required pictures for their estimate. They didn't even pay attention to the notes I attached when they conducted their estimate. They claimed damages were only 1900 leaving over half the parts needed to fix my car out. It took me 4 phone calls and 5 more days for them to send an agent out after they got images from their adjuster. My car was totaled out.

Has to be the WORST I have ever encountered. I am NOT their customer, however I am the unfortunate receiving end of having my car totaled by one of their insured. While they were not terrible in the beginning, if you have any sort of question regarding their practices and the adjuster doesn't want to discuss. THEY HANG UP on you. I ask to speak to a supervisor, THEY HANG UP on you. What type of business does that? Seriously, Mr. Albert **, your GOD complex is way over the top. I would like to speak to YOUR BOSS.

My car was stolen in Los Angles in early December 2016. The car was stolen to LAPD and was recovered by Oakland PD. It is now March 10, 2017, and my claim has still not been paid. I have complied with every request from Kemper/Alliance. I have provided every documentation requested by Kemper/Alliance. Even after my claim was turned over for a "special investigation," I provided the necessary information in order for my claim to be processed and paid. However, it seems as though Kemper/Alliance is doing everything that they can not to pay out my claim. The claim adjuster barely, if ever, return calls in regards to my claim. During this process, the tow company in Oakland sold my car, without my permission.

DON'T get Kemper. They have been absolutely terrible with my auto insurance from day 1! I spoke with a representative, Christina **, who was a pleasure to talk with. I switch my insurance from American Family because they offered a lower payment. Come the first month bill, I find out that I was lied to about my monthly payment. They switched my payment plan without informing me or my consent! When I called to speak with Christina, she continued to tell me that I was wrong and Kemper was not over charging me. We solved the issue after talked for what felt like forever, just to see that the next month my insurance was raised even higher!!!

I had the unfortunate experience of dealing with them when a client of their auto insurance hit my car while I was stopped at a red light. My insurance dealt with them and they sent me a check for my deductible after everything was said and done. I cash the check to only find out that it bounced a few days later. STAY AWAY! Thank God I don't use them for anything and I pity the people that get suckered by them.

PLEASE STAY AWAY FROM THEM. They will do anything just to get your money. I got into an accident and it took them two months for them to pay the auto shop. I couldn't get my car until they pay the auto shop. The auto shop called me and complained about Kemper, saying they are very slow and are one of the worse insurance they have work with. Yes the auto shop complained about them and were very angry at them.

Stay away! I wish I had read reviews of this company before getting renter's insurance with them. I signed up with them, but I soon realized that the coverage was much higher than other renter's insurance policies. I bought a policy with a different company, and let Kemper know that I intended to let my paid in full policy expire. A month after the policy expired I received a letter that said Kemper was going to turn me into a collection agency for a portion of the policy which had not been paid. The bill was $15. I am now waiting to find out what this bill is considering the policy was completely paid for (I've been waiting on the phone for over 30 minutes now). This company wants to try to ruin my credit over $15 which I do not owe in the first place. I intend to turn them into my state attorney general consumer protection division, and I suggest that anyone who experiences similar issues to do the same.

We moved our home insurance and the auto on our 4 cars to Kemper from Liberty Mutual. God forbid if you hit a raccoon and need to file a claim. I had to hound them on the phone and through email. Took nearly a week to get an adjuster sent to look at the damages, then another week to hear ANYTHING from them about what they were doing. The only time I received service is when I persisted to contact them demanding help.

I got a policy through an insurance brokerage. The rates were high however I needed insurance while I shopped better rates. I explained this to the agent who told me if I found better rates and they could not be matched by the insurer the policy could be canceled. Lo and behold after in the next month I found a better rate. I called the insurance company well before my overpriced payment was due. I signed the cancellation and was assured I owed nothing by the broker as Kemper told me I could not cancel it through them. Nearly 3 months later I get a collection notice of an arbitrary amount from Kemper . No prior notice, no phone calls to explain why they would take such action.

I would give it a zero star if I could. 2/12/2016 was when policy started. We canceled on 3/23/2016. We got notice that the refund premium will be calculated but instead they billed us $106 which includes $50 cancellation fee that they never mentioned. They never sent a bill to us and we could not log into our account to see the bills. They sent it to collection. My son had paid the balance and when I just called them the underwriter asked me if I wanted to pay the balance due. Are you serious? Balance is zero now... Stay away from this company.

I've had Kemper since 1997. Same house. Same everything. The only claim I had was 6 years ago for a hail damaged roof. For some reason Kemper increased my rate by over $2000 (yearly) this past summer. I didn't catch it until my mortgage payment suddenly increased by $250 a month. It turned out to be because the insurance had increased so much. Kemper had my house insured for three times what it is worth. I shopped around and obtained three quotes from three different companies. All were lower than what I had been paying prior to the increase.

Their adjuster filed a claim without first gathering evidence and justified certain illegal acts on a recorded phone call. When it was revealed the other party was under police investigation for a scam, they tried to cover it up. It isn't worth saving money here. They're cheap because they are incompetent and crooked.

I am an Insurance Agent in the South Suburbs of Chicago. One of my longtime clients had had an accident involving a deer in the early morning going up to the Northern Suburbs to her office. She was so rattled from the accident and couldn't drive her vehicle. Not only did the claims adjuster immediately put her into a rental car, they picked her up and got her back to her day within an hour 1/2 of the incident without a hiccup. My client had said that she's never had a company that was so caring towards their customers at the time of a loss but she really appreciates having Kemper now more than ever. It's times like those that I know having Kemper in my Agency is one of the best things that I can do for my clients.

I have worked with Kemper for many years and always found them to be helpful in all matters.

I have had Kemper insurance for several year now and have nothing but good things to say. Someone smashed a window on my vehicle. I called Kemper and they set up an appointment to have it replaced, with no cost to me. A few years ago there was a huge winter storm and I have over $20,000 worth of damage. Kemper was quick to come out and look at the damage and was also very fast in sending claim check for me to have all repairs I needed fixed. Whenever I needed Kemper, they have always been there, without any hesitation. Great company.

Have you heard that some insurance companies knowing withhold death payments from beneficiaries? And Kemper is one of them. There have been suits filed by numerous state insurance boards against these companies. Some have been settled, some are in negotiations, and only one (KEMPER) has refused to even negotiate. BEWARE OF BUYING A LIFE INSURANCE POLICY FROM KEMPER.

Hey, the people buy your insurance is suck. Over a month no one contact me. I try to call many times then you answer and then you promise call me back but NEVER. And u also send me a mail that "we try contact you but can't. You may not interested in this... " How stupid is that . If your guys still human do the right thing. Pay for fixing my car.

I would definitely refer Kemper Insurance to a friend. I have never had any issues with them whatsoever. Their claims handling process has been smooth, quick and efficient. Unlike with other companies, I don't see random drastic increases in my yearly premium. The service is great, the coverage is great, and the prices are really competitive. When I call in for questions or changes it gets taken care of quickly and all my questions are answered. The representatives and my agent are always friendly and informative when I speak with them. I plan to continue my insurance with Kemper Insurance, they have taken very good care of me as a client.

As an independent agent I can choose from a number of companies for my auto insurance and I have my auto insurance with Kemper. They have very good pricing for responsible drivers and an excellent overall product. They pay claims promptly for my customers and have not had any problems. In reading the reviews I can say many of the problems could have been avoided with a good agent working for the customer.

Had a rear end collision, my fault, of course. A great experience in an awful situation. Firstly I called claims, their first question was how was I. YEA! I was fine, thank you. They asked if I needed a car, unfortunately yes I did. They found a rental agency that would come and get me. Good idea as I had no transportation (ha). Within 2 days of my accident I was advised, by the adjuster, how long the repairs would take and they asked where I wanted my car to be repaired. It was as effortless as it could possibly be when damage is done. My car was already faster than expected and the car return was no problem.

I have been a Kemper Preferred customer for almost 10 years. All my claims for me and my family have been handled very well. We have had multiple car claims, fence claims, boat claims, never an issue. I have been working with my Kemper Preferred agent for many years. He is an independent agent and could recommend multiple carriers but he sold me on the Kemper service. I don't have to deal with 800 numbers.

This is my second term with Kemper, and they have been so disappointing. My fiancé and I were involved in an accident where a car t-boned us, and since their insurance limit was only $5000, we had to go with our own insurance to cover the damages of the cost. The accident happened on June 6, and it is July 1 today and they STILL do not know how much the damage of our car is worth (whether it's totaled or not). They told us in the first week that they should know by the next, so when we didn't receive a call from them, we called them and asked. They told us AGAIN that they should know by the following week, and AGAIN, they told us there was some miscommunication and so they cancelled the appraisal. I don't understand why there would even be a cancellation of the appraisal in a car accident. So again, they told us that we should know by next week.

I currently have Kemper insurance on both of my household cars. I would like to acknowledge the great customer service that this insurance company has. They are always there when I need a question answered and are quick to respond. Great service overall. Highly recommend.

Tried to cancel the policy through customer service to be told I had to go through my agent. My agent never canceled the policy so I had to call customer service again to be told that it could be done through them. It was finally canceled though 2 months later I am still waiting on a $200 refund check that has supposedly been mailed 3 times! I was told by 2 representatives that the last check would be sent overnight though now being told that didn't happen. The senior underwriter, supposedly a supervisor, was extremely rude and unhelpful. When asked to speak to her boss I was sent to a voicemail. When I had a claim a year ago I had to wait for an adjuster and investigator for almost 1.5 months before my car was looked at. After that claim my insurance doubled at renewal for no real reason. I was able to get insurance through several other companies for a third of what I was paying with Kemper.

I have had Kemper auto/home insurance in a package deal for the past 5 years. I have made one claim ($2000) on my homeowners when my house was robbed 4 years ago. Otherwise I have never missed or been late on my payments. Last year my auto insurance doubled in price so I contacted my agent to find out if there was a cheaper/comparable auto plan since Kemper refused to lower the premium. She found a less expensive alternative (half) and we attempted to cancel my auto. She was told that because it was a package plan (loyal customer, yeah right) that I would have to cancel both plans. So I am now in the process of changing both policies and Kemper just lost another dissatisfied customer.

I was injured by a Kemper Client in a highway accident. I've been permanently injured and my business destroyed and my marriage of 32 years has to start over. After 4 years Kemper is being sued by a very competent legal team for millions of dollars in damages. Kemper is the worst insurance company I have ever seen and are the most unreliable when needing to get back on the road again. If you are injured they don't care and they will do anything they have to to not payout leaving you to pay for all damages. Kemper is a scam insurance company and is now being sued at the federal levels.

No fault accident claim - The accident happened yesterday, about 28 hours ago. I still have not heard from my claims adjuster. I called three times and left messages. I emailed twice. Still nothing. I have this damn insurance.

I was insured with Kemper for a few years. Always was unhappy with their service so eventually I got fed up and canceled it. Today I got a letter in the mail from them. Included with the letter was a check for $5.84... in the letter it said "Concerning your above referenced insurance policy: We recently discovered that the premium calculation on your auto policy included an incorrect fee charge. You will be receiving a refund of the cancellation fee, plus interest, soon. Please contact customer service" etc. So the original cancellation fee was almost $50 and according to their letter they would be sending the full amount "plus interest". When I called in to inquire I was met with attitude and they told me "$5.84 is all you're getting!" They encouraged me to take legal action against them and I told them I would just write bad reviews on every site I could as when I was insured I paid on time monthly and felt I didn't receive services I paid for.

I recently got in an accident and had my 2016 BMW M3 taken to a highly reviewed collision center that specialized in high end cars like Ferrari, Bentley, BMW and McLaren. Kemper's adjusters met with them after the breakdown and the collision center deemed it a "structural total loss". Right after the collision center called me and told me about the damage and there is no proper way to fix the vehicle to original specifications. Then the adjuster called me two days later and said with my permission they would like to take my M3 from Tustin it to San Diego (87 miles away) to get a second opinion. I said "NO!" because the collision specialist told me that they highly recommend not to repair the structural damage.

New year's eve a person insured by Kemper Auto Insurance hit the back of a truck so hard that he bounced over to my lane hitting my car, also causing it to jump sidewalk. Well first we hear nothing for 3 weeks and when we finally get the police report to send to them and they acknowledge they were indeed a 100% at fault. Everything seem to be going smooth when Felicia ** was working on the claim, then it went straight to hell when the case was passed to Maria **. Felicia called to update me about the change and said she would be giving me a call that day. Well of course you know that day really meant a week later.

Took 2 weeks to hear back from them when I was told 3 days. Multiple emails and phone calls went unanswered. They totaled my car for $4K when I fixed it for $400, and it wasn't worth 2K. I had every agent telling me how they were going to bat for me, yet after being on hold, multiple complaints, and idiotic reception, I'll take the money and run, and ask for a refund of prepaid insurance, seeing as now my car doesn't benefit from full coverage.

I was rear ended by a Kemper Insurance client. I was at a stop light, and when the light turned green, I was about to go, when I was hit very hard by a big pickup truck, from behind. My car was a small two seater sports car with rear engine. The back was smashed in. The license plate was driven into the engine compartment. The engine light came on. I could drive it, but it sounded really bad. I took it to a highly rated local mechanic who has been my mechanic for 20+ years. He told me the muffler and catalytic converter were ripped off the engine. The engine mounts are cracked. The tail-lights are no longer made by any parts maker.

I've never had any issues dealing with a claim, which was only 2 times, when there was another company to bill a claim to. If you don't have someone to blame it on, RUN. This company is the absolute worst!

Prompt responses to claims and fair response to claims. I have had them for over 20 years and have no complaints. The agency I use is very helpful and responds quickly. They also insure my house under an umbrella policy and there is no difference in how they respond.

OK I had an accident in 2012 while covered under their company. I was required to provide the state with further proof which was requested of this company. They never sent proof, now I am suspended and have been calling for several days and get no response. I spoke directly with a supervisor on Monday and she promised to call me back on Tuesday AM but never called me. I have been calling her a bunch of times but keep getting sent to her voicemail. I requested to speak to another supervisor and they flat out refused to transfer me to another person. They were supposed to pay for the other persons vehicle damage which they didn't so now the state is requiring me to pay damages and fee on top of fee. I am on the verge of losing my job which I have worked at for 6 years because I live in an area without public transportation and nobody is able to drive me to and from work. Do not use this company unless you enjoy additional problems.

Kemper would insure me at a very good rate. They recognized that the three horrible accidents that totaled three different cars in less than 6 months were not my fault. Yet my other insurance company tripled my rates! My agent, who works at Associated Insurance Marketing in Loveland, CO, found Kemper for me and it was a lifesaver.

It's very affordable and very reliable. I will probably never use another Insurance company. I am extremely satisfied. Why downgrade? It also helps that on top of all that the staff is super friendly.

Although the women who worked at my local office were extremely friendly and helpful, Direct Auto Insurance seems to be a little pricey and difficult to work with when filing claims. One of my close friends worked at an auto repair shop and she also agrees that it is extremely difficult to get them to give you a fair price for a totaled vehicle.

Great service. Low fee for new accounts and have several plans to fit different budgets. I had this company for a year when I purchased my new Chevy Impala. They assured me of great service.

It was a pleasant experience. Low cost, easy to pay. I chose the liability for six months coverage with a low down payment. If I were to choose to carry car insurance again this company would be my first choice.

Guy hit my car during a mild snowstorm and took off. Luckily a home heating oil delivery guy saw the whole thing and gave his contact name and number for insurance purposes. Well, my insurance company investigated the claim and found the culprit who hit my car, questioned him and me about the particulars. Based on my answers, the oil guys answers and the culprits answers. They found the culprit lying and said he was not even in the area and got the weather that day wrong. Kemper Insurance did a good job protecting my interests and paid the claim and got the car fixed shortly thereafter.

I use a local agent. She is very nice and always finds me the best price. If I ever have any questions I can call or just stop in to see her. Direct General is a fast cheap way to get insured.

I pay half the price for full coverage insurance than I had been and I get roadside assistance with this price. The customer service is great. They even came to my job when it was time to renew because I couldn't leave from work to do the vehicle check. Changing over to them was easy and I did it over the phone and when it is time to pay my insurance I can do that over the phone also.

There are two convenience office locations available to take care of transactions in person. The website is very good with access to all types of insurance offered. The information about your account is complete and easy to understand. The website is setup for easy renewal and monthly payments. They offer a variety of ways to make any payments. The customer service is very good, whether by phone, in person at the local office or via chat through the website. I have been exceedingly happy with this company for almost 10 years. I have shopped around a couple of times, but this company has always been the most reasonable for what I need.

On Feb. 18, 2015 as I was sitting at an intersection at a red light, the young man in front of me decided he could not wait 2 mins for the light to turn green to get himself some lunch. He put his van in reverse and gunned it and hit me full force. This caused me to be flung forward and backwards and I ended up with several cervical vertebrae rotating in two different directions. I've been trying to settle with Kemper since the end of June and they are the most unprincipled and unethical company I have ever dealt with in my life. They continue to lowball me knowing full well that I will not accept their low offers. All they care about is making sure that the big bosses can keep their bonuses at the expense of the injured person.

Was in an auto accident with a Kemper client who hit my car while my was parked. They have gave me the total runarounds. Said it was 50-50. When I asked the agent how could this be my fault when my car was parked, the kemper client's head lights hit my car? The agent Carol said "well that is your opinion." Kemper employees are rude, disrespectful, dishonest, bullying. After reading all these negative reviews of Kemper, I think I have to hire an attorney and let judge give me the justice. I totally agree with other reviewers, this co is so bad and should be put out of business .

Kemper says I owe them money which I do not... Here are quotes from a broker I had since 2012, and stop using them because I switch cars which Kemper would not insure me from what my broker told me on the phone. My broker talked to Kemper and this is what he said they're saying to him. Kemper is a fraud I'm not paying ** I don't own... SORRY IN ADVANCE FOR WORDING. I'M FURIOUS RIGHT NOW!!!

I had my personal auto and home insurance with Kemper Preferred Insurance Company. My payments were on automatic withdrawal from my checking account. I changed to a different carrier and two months later I receive a bill. The bill does not make any sense as they had the ability to charge whatever they needed and now they say I owe more money. They set the premium, charged me every month, collected several thousand dollars without a claim and now I am dealing with a collection agency. The collection letter arrives with zero explanation, when I call the collection agency they cannot explain the bill, but they are threatening to obtain a judgement against me.

I was in an auto accident with a Kemper client in June 2013. They have gave me the total runarounds. I had to eventually hire a attorney because of the disrespect and unprofessional employees. I'm still waiting on a trial date to settle. Kemper suck.

I was hit from behind by a Kemper insured car this Fri afternoon right before the Memorial holiday. The policy evaluated at the spot and confirmed it was the fault of the other car. My car (09 Toyota Camry) bumper came out, driver side airbag light ON, passenger side airbag light always indicate OFF, and passenger side seat belt light ON, all caused by the rear hit. Kemper accepts the liability, but said that it is "highly unlikely" that the airbag light and seat belt light problem are caused by the hit. I want to have a rental car because of the malfunction of the airbag/seat belt caused by the hit, but they said that they would not responsible for the rental unless the repair shop convinced them about the airbag/seat belt light problem is caused by the hit. And the Kemper person told me "their experts believe it is highly unlikely that is caused by the hit". What a rude/irresponsible comment!

My car was involved in a car accident February 16, 2015 with one of Direct General customer. It is now April 20, 2015 my truck is still not fixed and customer service constantly is giving me the run around. Now they are saying there may not be enough money in their customer's policy to reimburse me the full amount for my vehicle's damages. This insurance company is making my life very stressful and after all there customer was found at fault.

I've learned my lesson going with a less known insurance company because they were the cheapest. My agent recommended them because they were less expensive than the others. The customer service with them is terrible. Every time I needed to make a changed I was advised to go through my agent. Well, working during the hours my agent is open that is impossible. I eventually went back to geico and called kemper to cancel. I was advised to fax a letter requesting to cancel, NOT proof of other insurance but a request of cancellation. I asked at least 3 times "are you sure you don't need proof?” "Yes I'm sure." I faxed both anyway bc I didn't believe him.

October 29th 2014 my family was involved in a very bad accident with Ms. ** insured by Direct Auto Insurance. To the day they have not provided me with a rental car or made any attempt to settle my claim. Not only have I been lied to by their agent Craig but I have been getting the run around. Companies like these should not be in business.

I have submitted a claim for the second time in my life. Someone hit me and left, I didn’t immediately call the cops, however I did get the plate of the vehicle and reported it to the cops later that day. After submitting a claim I was called by an investigator who belittled me as well as insinuated I was lying. She began yelling at me reminding me I should have called the cops right away. I did not hear from anyone for a month, once I did they called me and asked if I wanted to drop the claim because the driver didn't admit to hitting me. He then began to yell at me that he wasn't going to argue with me that I was hit and if I wanted an investigation I would have to give him all of the information for a third time. Every time I spoke with someone the service was worse, if I was being asked if I wanted an investigation I am not sure what the first two agents or the first month of waiting was for. I am appalled they are still in business, this is not counting the time tried to make a payment and the girl who answered sounded as if she was answering her cell phone then hung up on me when her shift was over.

After only having my 2015 Mustang for 2 weeks, it was hit in the parking lot by an individual w/ Kemper Insurance. I live in East Texas. He was fully covered with Kemper Insurance. After several days of no response from the Texas agent, I had to finally contact an agent from Florida, Mike ** . He was an exceptional employee. THANKS for his help.

I was hit by a car who was insured by Kemper and he was 100% at fault. It took a week to finally reach an appraiser after a claim was filed who didn't return phone calls. She finally came out and wrote an estimate for much less than it was going to cost to repair it at a mom and pop small body shop. They wanted to put used parts from a salvage yard on it and I said "no". They said that I could file a claim with my insurance company or I could pay for new parts myself from the dealer if I wasn't happy. Why would I pay one penny for my car to repaired when someone else is at fault?

I use my aunt's address to receive mail but I'm not a resident, she didn't want her insurance involved with me. I was in a wreck as a passenger with a friend who has Kemper insurance. Kemper - they denied my claim after I explained to them I had no home and my aunt wouldn't let me file a claim under her insurance. I was injured with strain.

I got an accident with the guy who was insured by this Direct Auto Insurance. Police said it was the other guy's fault. So I had called this insurance company to get my car fixed. But they said their customer was not at fault and they said they will send me rejection letter which I never received. So I went to court (for the other guy's ticket) for a witness and court decision was the other guy is guilty. Then I called them again to get the rejection letter at least which they told they have sent me. But I never got it for 3 months. Is somebody stealing insurance rejection letter? I think because I told them that I need this rejection letter to sue them in court.

Tornado hit my home and they won't pay to fix it. They say I run a commercial business on farm and they don't insure commercial businesses. Hate to tell them but all farms sell thing that is what a farm is for. They sure take my premiums but look for any weasel clause they can to refuse to pay. My kid sold $100 worth of eggs to a neighbor and the chicken are in the barn that got hit so they say I'm running a commercial business on my farm and they don't insure commercial business. Absolutely ridiculous. Don't be fooled by the cheap price because if you have a claim they will refuse it, payment for any reason they can find.

Oct 4, I was hit by an insured driver with Kemper. She totaled my trailer, mower (6k$ skagg) and 4k$ damage to my truck. Medical bills of 1400.00$. She was driving with a Trach in her throat, a feeding tube in her stomach having just left the cancer doctor. Had my insurance go to arbitration to regain the amount paid to me on my truck. I was cleared 100%. Kemper refuses to pay the claim on the mower, medical, and trailer. She came into my lane, hit me in my lane, I was in my ditch, not hers.

Had a terrible experience with my agent (INW) which represents Kemper. When I call Kemper and spoke to a supervisor (Joe) and explain the situation, got nothing other than and I quote "you cannot cancel until you have another policy" unquote. These people just do not care to have the skill in customer service of a piece of furniture. Stay away from Kemper, not worth the money, simple as that. Unless you want to be treated like crap, in that case, enjoy your stay with company.

I have full coverage insurance with Direct Auto. My vehicle was totaled due to icy conditions. No other vehicle was involved and my car was totaled. It took Direct Auto over 30 days to reply to my claim and when they did, they denied my claim stating that I had undisclosed drivers and vehicles in my household. Undisclosed drivers are a 15-year-old who just turned 15 in January who does not even have a permit. The other supposedly undisclosed driver is my daughter who has her own car and insurance that has never driven my car. She is not a permanent resident of my household. I have no car, no car rental coverage and still have to make payments on the vehicle that was totaled.

I am a policy holder. There have been multiple problems with the automatic payment plan and rather than help me resolve the issues I just get letters from the home office threatening me with cancellation. I manual the payments to them but they are not happy with that. I cannot get a service agent to return a call in a timely manner. Last time it took 2 days and the agent was incompetent and rude. This time they haven't called back at all! I will be dropping Kemper ASAP and going with a company that values their customers. Any suggestions?

A Kemper Insurance policy holder drove into my garage over 40 days ago and they have yet to repair anything! I've been calling because this company is digging too deep into my personal business which has nothing to do with my garage being repaired! This person's rear brakes failed him which caused him to drive right into my garage. He called in a claim the very next morning which was over 40 days ago and today still nothing. My garage is attached to my house and I have to use props to keep the door closed and one sudden bump to my garage the door will come open which means anyone who walks by and see that can/will have access to my house. Kemper Insurance need to get it together before they be out of business because that's my next step if this don't get resolved soon!!!!!!!

I was a passenger in a rollover auto accident. Kemper accepted 100% liability. I was knocked out and suffered traumatic brain injury. For almost a year of my life I suffered headaches, anxiety, nausea and still suffer from headaches. They offered $8200 for my pain and suffering. When they were told we didn't accept that amount, they told us that is all they would do. I know my attorney will get half when we go to litigation, another year of dealing with this and won't get a dime but they will pay one way or another. Put them out of business!!

Rear-ended by Kemper insured. The agent wouldn’t return my calls for weeks. I called my insurance and they were able to get me in touch with Kemper agent. They send out an adjuster and emailed me a quote for repairs. I never heard back from them. I have called them multiple times and they would not return my call. I finally reached agent and they asked me if I had made a claim with my insurance. I did not want to make a claim on my insurance and pay $1000 deductable and my rates go up. It has now been 40 days and vehicle is still undrivable, I spoke to them and they just keep asking me why don’t I just file with my insurance. CAUTION: I probably will never see a dime from Kemper and have been without a car for over a month.

I was involved in a small accident with the other driver pulling out of a parking spot and hit the side of my vehicle and we exchange insurance information, etc. I made a police report and contacted other party insurance. They told me they were going to send me some papers to fill out and send back with a copy of police report and pictures of damage and estimate too. Well almost going on 2 years with this insurance company, they finally decided they were declining my claim because the other party was not providing them with the information they needed from them... What! Stay away from this insurance company (Direct Auto in Chicago). Any legal advice is greatly appreciated..

I was hit by a Kemper-insured driver. He was 18, on his way to traffic court and entirely at fault. Jose at Kemper claims dragged the liability investigation out for weeks. Throughout the process, I was treated with disrespect and disregard. It has now been forty days since the accident and although 100% of fault has been placed on their insured, I have yet to receive a penny from Kemper. Most recently, I was rudely hung up on by one of their damage adjusters (Tamara) because I asked to have my check overnighted. She had said it was sent out 10 days ago but when she checked her file today, she noticed that it hadn't been sent out. Nearly every person I talked to (and there were a lot) was rude, uninformed and incompetent. I should add that I had to threaten to sue the insured and report Kemper to the CA Department of Insurance before they did anything at all.

I was backed into by a Kemper-insured driver, and it is taking weeks to get results. Although the driver was cited, they refused to permit any repair until the police report arrived. Let's time that one by the month. They do not return calls. And here's the best part: just try to find a customer service department. I was transferred to 4 different locations and departments before it dawned on me they don't have one! I finally reached someone, who was willing to call herself a customer service employee. But when I explained the time frame and the problem, she said, "I have no idea how to even begin to give you an answer on that." Deadpan. Silence. I thought she'd hung up until I got a "yeah?" to my "hello". This insurance company is laughable if it wasn't so frustratingly painful dealing with them. Getting hit by one of their insureds is like having your purse stolen.

Worst insurance to deal with for Home insurance. They asked me to send estimates by contractors for roof replacement. They only allowed for $8000 and change according to a pricing program they have. Not only that no company in my area coming with less than $12000, but they are also off on square footage and even the Craigslist guy is more than them.

A lady backed into me in the parking lot and begged me not to call the cops, but I did anyway. Apparently, the cops can't write accident reports for parking lot accidents, so it was my word against hers, although the cop could visually see that I was almost completely out of my parking space. After I got home, she called and threatened, "My car is nicer than yours, so you better not call my insurance company."

Customer service of Unitrin Direct Auto Insurance is horrible. I had some fraudulent activity on my bank account and the bank does not care either. They just shut down all activity and put a hold on my funds. So yes, my payment bounced. When I got everything squared away with my bank and funds released, I called Unitrin to take care of payment because my insurance was cancelled. To reinstate my insurance, they said I owed $290. Ok, I paid it. Then after payment went through, they started to ask questions before they reinstate. I was asked if there's any damage to the car. I was asked if there's any cracks in the windshield and I said yes, I have a small one I intend to fix when I get everything cleared up from the bank fiasco. Unitrin rep said, "oh well, we can not insure you. Call us after you fix the window". It is not even bigger then 4 inches and they did not care. I have been with this company for over 4 years, no dings on my record, nothing. They are just happily taking my money and now they want to leave me uninsured until i fix a small crack in my window.

My son was rear ended by a Kemper "insured" and Kemper has denied the claim after taking over a month. Their insured had an active--and paid in full liability, comprehensive and collision coverage policy listed on another vehicle, but was driving his father's when the accident happened. Kemper says that since he wasn't driving the listed vehicle, they are not responsible. After waiting over a month, we are having to go through our own insurance carrier and file as an uninsured motorist claim. Our carrier also said that Kemper should have taken care of it and was astounded that they denied it.

I received a notice of cancellation for my vehicle insurance on 06/02/2011 from "UNITRIN" (stated above). I pay yearly on my insurance, NOT monthly. My effective date: 12/10/2010 & my expiration date is 12/10/2011. I dealt with this same exact problem last year, but I was unaware that the company had completely cut me off their insurance. So I went on without insurance for months even though I thought I was covered for the whole year, since they took my money for the whole year!

The car was stolen by my boyfriend's brother. I pressed charges because he has no insurance to fix the damages. His poor mom, who has little money, gave me the $500 cash deductible to fix the damages.The theft resulted from some sort of off road driving, leaving fluids and torn wires sloppily visible when I found the car, along with a big dent, and some more paint chipping. I would be more than happy to get a statement from my few mechanics of the car's prior condition. I had no communication whatsoever until about 3 days after reporting the theft of the 2000 Chevrolet Cavalier z24. I had to arrange to start the whole assessment of the claim by calling Mr. Scott ** myself.

On Friday, 6-11-10, I received a phone call from Unitrin Direct Claims representative, Lisa **, regarding an accident claim that occurred on May 27, 2010. By the time I received the message, they were closed; and according to Ms. Lisa's voice mail, she would not be back until the following Monday. However, I left my name, phone number, and claim number along with my request for a return call.

In January, Unitrin Inc. purchased the insurance company that I worked for. Since then, everything has went crazy! They have extremely bad customer service! When my policy holders call customer service, they usually call me and are very angry and very often, drop their insurance. Unitrin has "lost" policies, gotten one family's insurance mixed up with another's, and several other irresponsible transactions.

I have been a customer of Unitrin direct for 3 years (maybe more). I always paid on time and as everyone in the country, I had some financial hardships the last few months. Rather than not being able to pay, I lapsed in a payment too which on April 18, I paid their balance in full. I asked for the policy to be reinstated as the policy was under contract until June 6, 2009. They told me that I cannot renew the original contract they started. I know I was late, but paid my balance in full. Also, they doubled my insurance premium based on a bogus claim another driver claimed on a fender bender. I stated to my insurance company that a 5-mile per hour bump on the other driver's car in heavy Los Angeles traffic resulted in no injuries or damage to her car. Unitrin paid out to the other driver; in turn, my driving record is scarred for the next 3 years causing any carrier of insurance in California to raise the premium to double.

My car was stolen and a week later was found by the police. My car insurance company picked up the vehicle for me and began their investigation. It is day 43 now and they still have my car, I am still paying for the cost of a rental, and they are treating me like a criminal who lied about the theft. They requested bank statements, phone records, and did 2 verbal statements. I have police records, which they seem to be uninterested in. The agent has ignored my most recent email asking for the status of my claim. I want my car back.

I am writing in regards to a situation in which Kemper Auto and Home Insurance Company not only deceived me as a customer, but put me in financial hardship as well. I have had my automobile insured by Kemper for two years now. On 12-05-05, I was involved in a car accident in the city of Riverside CA. Although I do not agree with the outcome of blame pertaining to the accident, I have since accepted it for what it is. However, when I began my search for new auto insurance coverage a week ago, it was brought to my attention from a representative from AAA that I was given two points on my driving record for the above mentioned incident. After much questioning and distress, the AAA representative informed me that Kemper decided to settle with the “not at fault individual” from my collision, as he claimed whiplash injury. As a result of their hasty settling, and my lack of knowledge of the circumstances, I was automatically given an additional point on my driving record. The only correspondence I received was a simple letter explaining that they had deemed me the responsible party in the collision. Nothing about injury claim or additional points to me driving record were ever provided. I have now been driving for a year and a half with this information on my driving record. I was told at the time that the total damage was less than minimal, and no major consequences would result. They had an adjuster look at my truck, and in his report he claimed that there was damage to my front bumper. However, this minor scratch happened in a parking lot shortly after I purchased the vehicle. Due to the lack of attention, communication, and professionalism, I am forced to stay with Kemper and pay an outrageous premium, as no other insurance company will insure me.