Humana Health Insurance Reviews

After calling Humana as to why we hadn't heard from them in a month, the rep said that the previous rep gave us the wrong address and we'd need to send the same information again. I said, "Aren't both departments in the same building, can't you just knock on their door to get the documents?" Nope. Then we were given the wrong claim number. We were told twice we'd receive a check, never did. We received two or three denial letters but reps then said the claims were not denied but were still being reviewed. Finally, about nine months later, after the THIRTEENTH phone call, we were told our claim was denied! Total incompetence!

My mother is 91 yrs old, have dementia, unable to walk, does not bathe, feed or dress herself without help. Just ask for electrical bedding for her Dr. Did all necessary paperwork. Said they never receive. It was missing paper. But yet no one call. Documentation is not kept up to date on files. And to make matter worst they want send rep to see the patient. This has been the worst experience with a insurance. Today I receive a call on Saturday to tell me that Medicare agree with Humana. How? What Evidence? What conclusion? Process?

Signed up for Humana Medicare Plus, and from the moment it was activated, I lost my phone privacy to this corporation and its affiliates. Badgered every day, calls from groups "affiliated" with Humana wanting to send caregivers to my home. I never opted for managed healthcare; Humana wrongly and arrogantly assumes that seniors like me are incapable to taking care of ourselves.

I have been in a major trauma center for 3 weeks, having had multiple fractures, abdominal surgery and burn treatments. I am unable to put any weight on right leg and left wrist due the next 3 mos. Drs here want me to go to inpatient rehab to learn how to get myself to the bathroom with help, etc. Humana, without ever laying eyes on me, and with multiple doctors' recommendations, are denying this. I don't know what I'm going to do. Please steer clear of this company.

I am a senior and after giving them all of my very personal information they never did address the one question I had. It is all generic corporate responses and had absolutely nothing to do with my singular question about dental coverage. Complete waste of time. No one should bother.

I have experienced issue after issue. I have had the insurance less than 18 days now and boy was it a mistake to leave Florida Blue. I would suggest everyone read and reread every detain because Humana is deceitful and sneaky like United Health with delaying and turning down. I would say what the present and what is real are different things. Proceed with caution because you could get a lot less than you expect.

Humana was my worst nightmare. My wife and I signed up during the sign up window in 2024. Humana agent signed me up with wrong Primary Care Provider. I tried in vain to get Humana to assign and change my PCP. I called and called agent after agent, from Florida, to Texas, to San Francisco, Ca. to the Caribbeans to no avail. Finally We decided to change Health Plans to Alignment Health and this organization got it right from the start. I was finally able to see my PCP and get back on track after two months of hell. It took until March 10th 2025 to get back on track with a Health plan that knew what they were doing. Humana Never again!

Humana has a TeleHealth Program with Gold 365 that called me to setup a home visit and my incentive would be a gift card. Against my better judgment, I agreed. On 11/4/24 Humana telehealth sent a matrix nurse to my home. -On 12/30/24 I asked Humana about my incentive gift card(s) for Novembers home visit. -On 2/5/25 I called AGAIN for my incentive gift card(s) from the November 2024 Humana home visit. I was told from the representative Michelle with the Gold365 department to call Matrix for my incentive gift card. After speaking with Matrix I concluded that that was misinformation. I called back to Humana Gold 365 and was told to wait 20days which was 3/6/25. Still NOTHING.

Just a terrible company to deal with. We have had relatives that end up on the hospital and have issue getting discharged. Also had family that needed to go to rehab per the doctor as hospital yet were denied by Humana. All the doctors and hospitals I work with say better to do original Medicare and not have Humana be the approver on everything. It seems much easier to deal with Medicare directly.

I need a new aortic valve. Cardiologist and healthcare pros all agree. Yet some bureaucrat deems it unnecessary and denies the authorization! Hopefully this gets resolved before it kills me. I can see why Humana is getting dropped by so many.