Humana Health Insurance Reviews

Humana Gold Plus is a half-decent Medicare Advantage plan. However, their list of doctors is irrelevant, as most of the doctors listed DO NOT ACCEPT HUMANA GOLD PLUS. They need to update their list of doctors.

Humana jeopardizes my life by denying to cover a much needed prescription.

Humana is the worst company ever! They won’t cover Insulin under the part D plan! I regret signing up for the plan! I will cancel this plan when I can!

Worst company I have Ever dealt with. Terrible Customer Service and claims department is a joke! Don't Ever use them. I just got hung up on After 36 minutes because I asked her name and how to spell it! Never use these scammers for any insurance. Unbelievable how they treat policy holders. I will seek legal action and blast social media. Save your sanity and money by using any other company.

DO NOT USE HUMANA! My mother has been getting hhc hrs and attendant care hrs for 2 yrs!! She has chronic copd, asthma, severe arthritis in her back, scoliosis, on oxygen 24/7 the list goes on. THEY RECENTLY DENIED HER HHC HRS!! Stating THEIR Dr's don't see the need or she doesn't meet the requirements. In spite of HER Dr's recommendations. They also recently cut her attendant care hrs from 56 to 30. This is so sad, especially for the elderly. They hve worked their entire lives and paid their debts. The money is sitting their for people to utilize. Yet, humana denies people help!!

I purchase the Humana Humana Choice PPO Medicare Advantage Policy for 2026 due to the $2000 dental. I had a teeth cleaning, which was promptly denied. I would up paying out of pocket as the dental portion is underwritten by some other company. In short, they don't cover any dental procedures. I won't risk continuing any dental care unless I am fully prepared to pay out of pocket. PCP ordered blood tests. Humana paid a trifle of the amount billed, as they claimed the lab was Out of Network. Not sure how that can be since it is part and parcel of the same hospital group my PCP is in, with them being listed as in group. Waiting for the bill for that, which will be several hundred dollars.

Been after Humana 3 months now. They can't send me an id card. Some of my doctors won't see me unless I have a card. I'm diabetic and I can't get some meds I need desperately. I might as well be without insurance.

I have js this insurance LONG ENOUGH. Their transportation and customer service is INEFFICIENT, Deplorable, disrespectful and lacks empathy with its disabled clients. We need to be transported because we cannot drive or take public transportation and they CONSTANTLY leave you without it making us lose important doctor's appointments. When you call they insist their drivers are on the way and hours pass by with NO CALL/NO SHOW results from these so called transportations. Customer Service is INEFFECTIVE and left to take customers venting due to mistaken facts placed into the system such as wrong information for the appointment's schedule or the patients needs. I don't walk and I'm on Oxygen 24/7, and I have been sent a car to pick me up on my mobility scooter (???). There is nothing done to fix this so important issue, for it has been happening to me for at least a year on 4 out of every 6 rides.

It has denied three medications so far this year (April). Medications I was previously able to get from former Medicare Part D co insurance is being summarily dismissed. I am now looking into getting meds from Canada. I get countless useless robocalls from them that are useless and irritating. Worst insurance experience I’ve ever had, hands down. Open enrollment can’t come soon enough.

Humana needs to remove Matrix from masquerading as Humana. Matrix completely identifies itself as Humana in house, to clients who may be unaware Matrix is an information gathering company that sells information it gathers to Humana and other companies. It's an ethics violation to identify themselves as Humana. It's also a violation of patient privacy for Humana to allow Matrix to identify themselves as Humana to unsuspecting people providing sensitive information about themselves to a third party company gathering and selling the information. Matrix masquerades as Humana and conducts in home health assessments. Beware. They do this with Humana's consent.