Humana Health Insurance

Their representitves would tell you any lies to just sell their insurance, after you buy they say your plan is not eligible for what you ask for in first place!! Never try it! Very frustrating services.

Too bad that you do not care if a person that needs to go to The Mayo Clinic for their heart cannot reimbursed if the patient's driver lives in their home. What if you do not know anyone else? So then I miss my appointments and die from heart failure? There is no wiggle room according to your transportation department. So my option is not to go to my appointments and die from heart failure. I cannot believe I am the only person whom does not have anyone except a roommate for transportation. I have been trying to get reimbursed for months and have faxed all the paperwork and sent letters that have to be signed for by Humana and still no help whatsoever.

Waiting for approval of dental work. First customer service representative was impossible to understand. Also lots of background noise. Finally got transferred to her supervisor. He said my work should be covered but he needed to get Humana Dental office on line. That woman suggested I change dentist. She offered no other solution to my problem.

Email from CenterWell Pharmacy (Humana Insurance) prompted me to check status of an order. This took me to a page stating both that the medicine ordered had been "shipped" and that the medicine order had been cancelled, with no reason stated. Link to "Get in touch with us" via "chat" led to "Sign in to chat," which led to "Contact us," which led back to "Get in touch with us." And around and around we go. Telephoned rep who urged me to ignore the notice of cancellation because the medicine was "absolutely in the mail." Humana: Customer Service people A; Humana automated systems F, and the company knows it AND DOES NOT CARE.

Been with Humana almost a year and have not been able to get any medical care at all nor help from Customer Service nor help from their Nurse Department and when I do get through this is what is said to me "Why don't you have a Care Manager" - I say "I don't know I am the disabled sick person with Humana Insurance and have never had any help." They say "We will fix this" and then NOTHING EVER HAPPENS.

After a month of phone calls, I am still waiting my essential glaucoma eye drops. CenterWell delivered to wrong address, customer service was incompetent, useless, lied, never helped. Supervisor refused to expedite 2nd order after they messed up 1st one. Would NOT send express mail. IRS been over a month, hours on the phone, on hold, reps with foreign language. A chaotic nightmare. Humana uses this company, so I will now shop for another Advantage plan.

I have been with Humana for approx. 3 yrs. I have the Gold Plus HMO and I have to say in our area we do have to travel a bit but Humana is worth it. Great people who care about YOU! They will use every resource to help you get the help you need. Just when you think there is no help Humana always finds a way. It will make you cry with joy. Thank you Humana. You have gone beyond for me. God Bless All.

Not only has Humana not covered the extra services I chose them for (such as acupuncture), they are impossible to communicate with about anything. They deny coverage with little or no explanation & frequently say things like "provider didn't complete claim properly" but then refuse to tell me, or my insurance agent, or my provider how they actually want the claim completed or what was done incorrectly. I hate humana at this point and am unfortunately stuck with them another year. I don't know where all the positive reviews are coming from but everyone I know with a Medicare Advantage plan from humana thinks they are dreadful.

Humana makes it nearly impossible for physicians to get credentialed, authorize services, or resolve claims issues. There is NO PHONE number for provider relations, nearly every service requires a peer to peer (physician to physician) conference prior to approval, and the medical directors are not specialists in the discipline they are making decisions for. Don't be surprised if your physician does not accept Humana. They are simply too difficult to work with and do not operate with the patient's care as the number one priority.

On Sept 20, 2022 I received a letter that my current plan is being changed by Humana for vision. I cannot even begin to tell you what a hassle it has been to get a live CSR. They sent me this letter but no cost?? So I tried to get that information and I have been on the phone for over 45 minutes and finally I thought I was going to be helping and then I was disconnected.. Horrible Customer Service... You have no problem take my money but for me to get a live CSR it's impossible....