Humana Health Insurance Reviews

Humana totally sucks as far as in getting your medicine, I'm being used as pickle in the middle, get your shit together....

Every time I attempt to call them I am put on hold for a ridiculous amount of time and someone who doesn't speak English from a call center answers and cannot answer the questions I have. SO SO FRUSTRATED!

The over the counter benefits card that money is automatically assigned a small portion to every three months. Tries to get you to purchase only from their own webstore. Charging 4 times the price for products. They deny you the right to order the identical products off major retailer sites even though they are approved stores to purchase from. And when you go to the physical store to buy your product direct. They secretly double the price of that store on the deduction from your card. Scammers through and through.

Humana, is the worst insurance company that I ever had,thei customer service representatives are horrible liars and are unprofessional, incompetent, and extremely rude and hostile, I have had them to lie and say that they have filed grievances when they didn't, representatives are apparently being trained on the job, instead of being trained before they start the job, because I have been given false information numerous times by numerous representatives. I regret signing up with Humana, it has been one enormous disappointment and dissatisfaction after another. In November of last year Humana denied my prescription, it was a covered prescription, it was only $20.78, I paid for it and I filed paperwork for me to be reimburse, and they denied my request, and refused to pay my $20.98, and I appealed their decision and Humana sent less than half of the $20.98.

Wanted to share that I was having miscommunications and lack of concern with Humana's new medical equipment supplier, Adept, and Aris at Humana's complaint Dept came to my aid and very efficiently fixed my problem... so I want Aris' supervisors to know he took the time with his great attitude and gentle demeanor today to help me through the maze and assisted me to solve my husband's apnea machine problem. I am grateful Aris, thanks again for going beyond what was expected by actually getting me past the hurdle and getting my problem corrected. A million thanks!🙏5 stars.

I had my dentist request from Humana to cover a procedure and they did. I had half the procedure done and the other half was three weeks later. Before the three weeks I received a letter from Humana saying it wasn’t covered. First they say it was then they say it wasn’t. Very poor company.

Not pleased with customer service. Not getting helpful information for my needs. I'm locked out of my account and no one has helped me resolve this. Bad experience. Have been locked out for 5 days..

I regret switching to Humana from my previous healthcare insurance. They are notorious for denying claims and prescriptions. They don't care about their clients' health or lives. They enjoy collecting premiums and federal funding but neglect to provide quality service to their clients. They have denied my prescription over and over again regardless of the fact that I truly need this treatment! Please do research and check out other healthcare insurance agencies before considering Humana.

DO NOT USE HUMANA. I signed up for their "give back" plan, which is supposed to reduce premiums. It doesn't. When you call them, they lie and blame it on Medicare or SS. They say they will escalate it. They say they will call you back. They don't. It is basically a scam.

Humana is not a good choice. Our company Pfizer has switched from United Health Care to Humana and it was explained that the coverage would be the same. Well here to report it's not the same and nor is it close to being the same. Humana is an acceptable health insurance and many of it not all my Dr's do not take Humana period. After Pfizer switched from United Health Care to Humana I show up for an appointment all say they dropped Humana and not accepting due to their policies and practices. Had an MRI scheduled and Humana denied it and have not provided an explanation. You can wait for a dumb letter from an unqualified Humana Dr which is ridiculous.

This is a profoundly corrupt, despicable company and Medicare should not permit it to exploit the public. First, it’s selling practice is dishonest, it kept me on the phone for four hours and repeatedly refused my requests to send me the terms in writing, they don’t want us to learn how they’re shafting us. Second, they impede my vital therapy with constant requests for Dr orders, they delay approval and give me wrong and contradictory information when I try to resolve delays. They are condemning me never to regain walking. Evil. The system is repressive in blocking me from changing till Jan.

Humana Gold Plus is a half-decent Medicare Advantage plan. However, their list of doctors is irrelevant, as most of the doctors listed DO NOT ACCEPT HUMANA GOLD PLUS. They need to update their list of doctors.

Humana jeopardizes my life by denying to cover a much needed prescription.

Humana is the worst company ever! They won’t cover Insulin under the part D plan! I regret signing up for the plan! I will cancel this plan when I can!

Worst company I have Ever dealt with. Terrible Customer Service and claims department is a joke! Don't Ever use them. I just got hung up on After 36 minutes because I asked her name and how to spell it! Never use these scammers for any insurance. Unbelievable how they treat policy holders. I will seek legal action and blast social media. Save your sanity and money by using any other company.

DO NOT USE HUMANA! My mother has been getting hhc hrs and attendant care hrs for 2 yrs!! She has chronic copd, asthma, severe arthritis in her back, scoliosis, on oxygen 24/7 the list goes on. THEY RECENTLY DENIED HER HHC HRS!! Stating THEIR Dr's don't see the need or she doesn't meet the requirements. In spite of HER Dr's recommendations. They also recently cut her attendant care hrs from 56 to 30. This is so sad, especially for the elderly. They hve worked their entire lives and paid their debts. The money is sitting their for people to utilize. Yet, humana denies people help!!

I purchase the Humana Humana Choice PPO Medicare Advantage Policy for 2026 due to the $2000 dental. I had a teeth cleaning, which was promptly denied. I would up paying out of pocket as the dental portion is underwritten by some other company. In short, they don't cover any dental procedures. I won't risk continuing any dental care unless I am fully prepared to pay out of pocket. PCP ordered blood tests. Humana paid a trifle of the amount billed, as they claimed the lab was Out of Network. Not sure how that can be since it is part and parcel of the same hospital group my PCP is in, with them being listed as in group. Waiting for the bill for that, which will be several hundred dollars.

Been after Humana 3 months now. They can't send me an id card. Some of my doctors won't see me unless I have a card. I'm diabetic and I can't get some meds I need desperately. I might as well be without insurance.

I have js this insurance LONG ENOUGH. Their transportation and customer service is INEFFICIENT, Deplorable, disrespectful and lacks empathy with its disabled clients. We need to be transported because we cannot drive or take public transportation and they CONSTANTLY leave you without it making us lose important doctor's appointments. When you call they insist their drivers are on the way and hours pass by with NO CALL/NO SHOW results from these so called transportations. Customer Service is INEFFECTIVE and left to take customers venting due to mistaken facts placed into the system such as wrong information for the appointment's schedule or the patients needs. I don't walk and I'm on Oxygen 24/7, and I have been sent a car to pick me up on my mobility scooter (???). There is nothing done to fix this so important issue, for it has been happening to me for at least a year on 4 out of every 6 rides.

It has denied three medications so far this year (April). Medications I was previously able to get from former Medicare Part D co insurance is being summarily dismissed. I am now looking into getting meds from Canada. I get countless useless robocalls from them that are useless and irritating. Worst insurance experience I’ve ever had, hands down. Open enrollment can’t come soon enough.

Humana needs to remove Matrix from masquerading as Humana. Matrix completely identifies itself as Humana in house, to clients who may be unaware Matrix is an information gathering company that sells information it gathers to Humana and other companies. It's an ethics violation to identify themselves as Humana. It's also a violation of patient privacy for Humana to allow Matrix to identify themselves as Humana to unsuspecting people providing sensitive information about themselves to a third party company gathering and selling the information. Matrix masquerades as Humana and conducts in home health assessments. Beware. They do this with Humana's consent.

The worst insurance company ever. I do not recommend this company even to my worst enemy. They take months to approve/process a PCP change. Their call centers are foreign based, making it very difficult to understand what they say due to their heavy foreign accents. They make you repeat your personal information multiple times, complete waste of time. They do not work with the best doctors, they push patients to use CONVIVA, or similar low-rated groups, with doctors non-US educated nor trained. Humana.

My retirement Medicare switched me over to Humana and it’s been the worst nightmare of my life. They’re denying all my medicine. I don’t get a CPAP. I don’t get my breathing medicine. I’m paying out of my pocket for all my things to live. It’s very sad.

Unbelievably poor customer service. By far the worst experience I’ve ever had.

I called Humana to solve a problem with my medication. My initial experience was horrible as the representative would not listen to my problem. I decided to quit the program and was transferred to an Angel who saved everything. Jasmine ** was the representative to help me quit. But instead of just letting me go, she resolved my problem. She listened to what I had to say, she contacted the technical staff to resolve the discrepancy between my experience and what the computer told her and got me right back on track. She was kind, patient, LISTENENED TO ME, and got my medication to me in a timely manner. KUDOS to Humana for having Angels in the midst.