Humana Health Insurance Reviews

Absolutely terrible company! Every single representative you talk to no matter what department will tell you something different even supervisors, care managers, everybody always something different! Always incorrect information! Nobody's on board. I don't know if these people aren't trained correctly or what but this company is absolutely horrible! They do not do what they say they're supposed to do, you never get a call back and you're lucky if you can even finish a call without getting disconnected. Having to call back and start all over again. If you choose this company to go with hope you have all day long to be on the phone with these people and still get nowhere. If I can leave zero Stars I would.

Very upset to have been moved from UHC to Humana - my doctor is not in network (and she is affiliated with a top health provider) and now I will be out in the desert without a doctor waiting years to get a PCP, one that won't know me or my family at all.

I signed up with Humana Medicare in June. I went to this dentist last month in the network to get my two front crowns replaced. The dentist was horrible and unprofessional. The dentist starts drilling my teeth and particles flew into my eye. I tried to alert the assistant who did a poor job suctioning out my mouth. Water splashed on my face and I felt nauseous. He never offered me glasses to prevent this discomfort. Secondly, I slightly moaned and the dentist stopped to scold me by saying "You're getting yourself worked up for nothing." Excuse me? I resented his rude remarks. It gets worse.

Terrible! Takes too long for the "referral" to see a specialist. Made appointment up to one month in advance and the day before the appt., the specialist still didn't receive the referral authorization. Also, facet injection for pain was denied. So fed up and stressed.

I have Humana for my insurance. However, it does NOT, according to them, cover dental. My dentist sent me to an oral surgeon for 5 remaining teeth to be extracted. That coverage for the office visit was DENIED. I appealed that and told them I need them pulled. That I have been on CONSTANT pain and very hard to eat since September. Then they sent a letter that it was once again denied. They sent paperwork to Medicare to have them review if Humana made the right choice. I have heard NOTHING. The pain is unbearable. I am not stuck with a 250.00 office visit from the oral surgeon. At 68 years old and a veteran, wouldn't you think they would make an exception to the rule. NOT HUMANA. My quality of life has really declined. Can not and will not go out in public as when I smile all you see is the teeth that need to be removed. I hate to think what others say of my appearance. My thinking SHAME ON YOU HUMANA.

Customer service is inept and doesn’t assist their customers without causing stress with wasted hours for simple questions. It’s overseas. They go by a script. Will not deviate from their script. Repeatedly ask your name multiple times, even when given. When told you don’t have a number yet, you are asked repeatedly for a number. Hard to give a number, when your policy hasn’t started and they haven’t sent you a number yet. They won’t give their names or identifiers or transfer to a supervisor when asked. Worst customer service we have ever experienced.

I've waited 8 months and still haven't gotten an answer on my claim. Most calls are disconnected. When they do talk to me, they say it's still being processed. Then they say someone will get back to me, but they never do. I think they're hoping I give up

Humana Representatives lied to me, about a controlled substance medication that I have been taking for 2 years. Here in Florida, CVS pharmacies refused to fill my Percocet prescription until the 31st day late into the day. So I have to go a half a day without medication in pain because they will not fill it till 5:00 at night. When I called you Humana they told me that it was the law that it cannot be filled prior to the 31st day. Even a cursory glance at the wellness schedule two laws Florida and United States provide that it made me feel 2 to 3 days in advance depending on the pharmacy and or pharmacist discretion. CVS tells me the state's blocking it until the 31st day. Humana carried on with the same lie saying that I cannot get it until the 31st day. In fact they told me if you need more medication ask your physician can I get it till the 31st day. I looked up all well with statutes and administrative laws none not one requires that a person wait till the 31st day.

They force you to use Centerwell Pharmacy, a mail order, really not conducive to your health. Can be two weeks before you receive your meds. When you are talking heart medications, spin the wheel to see if it gets there before your heart explodes. No customer service.

I have it for couple of years… In 2022, I went to a Dentist which was covered by Humana … The dentist tried to be “smarter“ and make me pay over $300 dollars out of my pockets for a “filling“ that never was into the predetermination or as needed to fix!!! I was two years, 2 … trying myself (because the insurance was NOT helping me but siding with the dentist which was charging me for not existing job …) and finally, when I was going to give up and pay… I got the paperwork to "speak“ to me. The dentist was charging me for something that wasn’t in the paperwork, not needing fix or any job done and neither Humana or the dentist apologized to me for not helping me to find the “mistake“ and the 2 years call, talking and asking them WHY… why if the jobs previously approved… I was receiving emails, text messages and phone voicemails telling me that I have to pay and they put me in collections for over a year!