Humana Health Insurance Reviews

My mom fell 1/5/2022. Had surgery 1/6/2022. Orthopedic dr requested IH rehabilitation hospital, Humana denied based on her age. We appeal and they denied again. Unfortunately they discriminated because of her age. We paid out of pocket for 11 days in rehabilitation hospital and she did the therapy Humana said she was not capable of achieving! She should have not been put in a box, she lived independently before the fall and is now back home again! Humana should reimburse private paid rehabilitation hospital! We will be looking to change our coverage as well as hers during period of change at the end of this year! Beth **. Gonzales Louisiana.

My Dr and pharmacy (Walgreens) have been working for 3 weeks trying to get a prior authorization done for a drug that I need. They have been given a tremendous run around and this is disgraceful. I need this drug in a certain timeframe and they have given the Drs office the wrong number as to where to send the prior authorization form. This is going on and on and I am totally disgusted!!

We move here in Sebring, FL. 6 years ago and signed with Humana Gold Plus HMO. Their plan allows for no co pay for Primary care Dr. They have many other items that are no deductible and also have dental, Vision and hearing plans. My wife have had many health problems in past 6 years and Humana has been good to us. We sometimes have to go to a larger city for Specialists. My wife developed Chronic Lymphoma Leukemia and her monthly drug bill is close to $18,000 and Humana has faithfully paid all but a couple thousand, and other help from hospital we received.

I saw my Doctor on 12/13/2021 and he told me to call Humana and ask for a Drug Formulary book. I have been on Xarelto and could not afford the $480.00 deductible Humana wanted. On Dec.14th I called Humana and asked them to send me a formulary book. Nothing happened by Dec.20th so I called again. The person I talked to said "the book was sent out on Monday". Jan. 2nd 2022 I called back and again was told "The book was sent out on Monday". Now I'm out of my medication and Do not see my Doctor until Jan. 19th. And as of this date 1/14/2022 I still do not have a formulary book to show my doctor the drugs that Humana will cover to help out with my blood clots.

Wow. We have Humana dental insurance through work. Unfortunately, most dental offices we looked at wouldn't touch Humana...said, 'no way'. One office said they've been trying to get off Humana's providers list for 2 years to no avail...telling. I called just to change dental providers so I can visit a different office for cleanings...called the # on back of my card. Went through prompts correctly, finally got someone...they looked me up and said they can't change my provider for my specific account... Someone else 'handles' my account (why isn't that # on my card then?)...they transfer me and the same conversation happens 3 times (yes-3 transfers) before I got someone who said they can actually help me.

Humana HMO keeps cost down and you can take advantage of a lot online! I appreciate the Doctors, networks, online pharmacy, copays are low. I only negative feedback would be that sometimes the reps that answer the call do not really know your insurance plan well and might give wrong information. Be prepared for that.

After verified identity, the staff are quite helpful. I really like the bonus gift cards for regular prevention screenings, and over the counter products. The prescription service may be a good idea if you want to store a bulk of medicine. Rides to and from medical appointments are covered. That's an essential service if you have no vehicle.

The only expense I have incurred is low copay on some Rx, others have no copay. Humana calls to follow up on Dr. visits. Provide useful information on diagnosis. Great OTC benefits & rewards for exercising, classes, wellness visits & other medical procedures. I have not had any referrals or tests denied. Easy access if help is ever needed

I have had Humana Gold Plus for two years. I have had many other insurances while working for the same company in the past. Humana Gold Plus seems to be very comparable to the others. Of course this is an Advantage plan as opposed to regular insurance I had when working. I really like the mail order pharmacy but if I had a life saving medication I probably would not trust the mail with it.

The list of Primary and Specialists are a joke. Not many. They keep calling constantly with stupid messages, instead of providing answers to Questions. Trouble is, all of the Medicare Advantage Companies Stink. The deductibles are outrageous on needed services. For example, an MRI is a $190.00 Co-pay for You, and Humana pays $26.00. It is all one sided. I have a need for knee replacement, but the doctors are forced to give useless shots to the bone on bone knee that don't last. Then, to add insult, You have to go to Therapy for the knee, when nothing can be done to it. You have to go at least 6 visits at $35.00 co-pay each time. It's shameful. The lousy government, lets them get away with it.

My parents, my wife and myself all had Humana this year. They deny service and drugs the doctors require for our care. All of which are covered in the “plan”. Doctors and Hospitals hate them! They are so arrogant they will let their clients die. They are guilty of elder abuse and I would love to get a class action suit against them, they are criminals! I’d love to discuss this with anyone.

This Insurance Company has horrible customer service. Long hold times and ignorant customer service reps! I constantly receive paperwork from them needing things like verifying ss# for the entire family, and a copy of my marriage license and tax documents?? Who does that? I have never had a health insurance company request this! Horrible!!

I have been extremely pleased with my insurance. Unfortunately since I have had it, I had to have two shoulder replacements, stay in rehab (for surgeries) and physical therapy. In addition I had a fall and had to go to the ER for concussion tests. I would be in insurmountable debt if I would not have had this excellent insurance.

First claim was denied as saying dentist didn’t accept Medicare. When questioned they said, "Sorry you pay out of network rate." After work was done they denied payment again and I had to pay full charge.

The insurance companies are necessities, not luxuries, but the red tape is really overwhelming. I've had this insurance for several years. This year, 2021, I decided to use, but not before contacting the company for a list of 'In-Network' providers. After receiving and downloading, I called the nearest facility 'Perfect Smiles' and made an appt. When I arrived for my appt, the receptionist requested my DL & insurance card. Had exam, cleaning & (fluoride treatment), that the insurance doesn't cover, 'maintenance', Correct? Fast forward, I received a statement 'EOB', two (2) weeks after office visit from Humana informing me that the office I went to is 'out--of-network' and I am responsible for the office visit. Mind you, I paid for the 'fluoride' treatment out of my pocket; $25.

8-19-2021 I called Humana because they denied a dental claim which is covered in my plan. After a year of waiting, they still have not processed the claim. I called Humana and was on the phone for 4 hours with customer support. After giving them my account number. They could not find my account and they could not locate me by name or social security number. They placed me on hold for long periods of time and they transferred my calls twice to a so called claim department. When I was transferred, I was hung up on twice, had to call back, go through the automated system over and over again and I was transferred multiple times over the 4 hours and still have NOT resolved my problem with submitting the claim that they are suppose to pay and denied. It’s no wonder they denied the claim if they cannot find a paying customer over several years. Stay away from Humana. It’s a scam to collect your money and deny claims.

Good insurance if you have good teeth. If you have dental problems, need to get a crown on or an implant, they pay 0. I had to pay $9000.00 out of pocket for an implant and crown. Humana covers 0 for a crown over an implant. Ridiculous.

If you have 100s of extra $s for prescription meds like quality insulin then get this Humana insurance. I get some generic pills for free but usually 4 bucks at Walmart when I am on 5 pills and have to go to the county for insulin and diabetic pills to survive. SAD!!!

They have very small copays and they always cover routine work. There is a wide choice of dentist who take it. The yearly deductible is not too high. It is very easy to use. It is very easy to change dentists.

The insurance I have does not provide enough information for me to make informed decisions about the services and Physicians available. I feel that the Medical personnel is inclined to discriminate against me because of my age, (in other words not take me seriously and really pay attention to what I am saying). My insurance also refuses to pay anything toward a prescription that I need even though it has been prescribed by different doctors over many years. My PCP has not given me a referral to a Cardiologist even though I have not seen one in more than 2 years. It is very frustrating.

I been with Humana for a little over a year and I am very satisfied. Customer service very helpful and great network of doctors. Benefits are so amazing with extra things such as dental, vision and hearing coverage in addition to doctor and hospital coverage. Humana Gold Plus MAPD plan includes the above plus prescription coverage. Great Medicare Advantage Plan.

Humana Advantage is incredibly good. Only $15/month and ZERO copay on most of my meds when using Humana Pharmacy. It’s been an excellent Medicare Advantage policy that I plan to keep as long as they offer it.

No, coverage for shingles customer. Service get mixed up on information on file, constantly repeat prior information over and over. You have to repeat it maybe to three are four people and still don't get a answer.

Since I've been on the "Gold Indemnity" plan, with Humana, for the past 3 years, I am happy to say the following. Humana has fulfilled my needs. They have been very communicable and they are a good company to look into for seniors. Having a supplemental health provider is important. This company has shown to abreast in current affairs and events in the world, world, caters to their members, for getting you the coverage needed, for the expensive cost and fees, of medicines and expensive doctor and hospital visits.

This company has some coverage or perks I wouldn't expect to have such as I have been able to use like food allotment, transportation, when the drivers don't stand you up, over the counter medicine allotment to order from their pharmacy, but you will have to wait a couple of weeks for delivery, but these are good perks. There is also mail order pharmacy, but I don't like their mail order pharmacy, because they try to change the medication sometimes the doctor orders to another type if the one the doctor orders is more expensive. They don't always stay current with medications/doctor's orders or in touch with doctors.

I bought the Dental Bright Plus plan and was jibbed by this company twice. The first time I used their online tool to find an in-network office, confirmed that the office accepted the Bright Plus plan and made an appointment for a cleaning. 4 months later I received a bill informing me that Humana would only pay 80% because the office was out-of-network. The second time I decided to not trust the online platform and called the Humana line directly. Got the name of another office that was supposed to be in-network. Went to the appointment. The exact same thing happened. Luckily the second time the dental office took pity on me and waived the rest of the bill. I am starting to think there are actually no in network dental office with this plan.

I was hospitalized with multiple kidney stones, I went to the ER per DR. instructions, I had a lot of stones, 1 was 9mm. Plus my urine was blocked. So they did laser to remove, break up the stones. 3 days later I went home to find a rejection for the hospital stay. THAT clerk should be fired. The bill was $81,000. That's the charge if no insurance. So if I didn't know better they could have scared me to death. After a few weeks the bill was paid by Humana their cost 3,900.00. It's not over yet. There is a balance of 690.. for charges they say is not covered. This will be disputed. How many people know how to dispute charges not covered by a Medicare plan.??? Why do we have to fight for ourselves. The system is broken.

I came to Humana for better Medicare coverage. Then I found that my eye dr wouldn't take Humana. The Humana rep talked me into a separate vision rider. Found out my eye dr wouldn't take that either. So before it even took effect I called and cancelled it. But...instead of cancelling the additional vision rider they cancelled my entire policy...except the dental?? Ugh. So I call again...14 calls and 2 managers later I think they have it corrected. Then about a week later I start to receive denial notices for my doctors...lab work...radiology etc. So again I call. 2 managers and 4 reps later I find out that one side of their system doesn't have the same info as the other. Ugh again. Manager said they were filing a grievance on my behalf. Well...still getting denial letters but this time the rep says they are resubmitting them and getting them paid. Yay. Except they closed my grievance saying it was a claims issue.

Canceled my membership due to missed payment during the pandemic. Could let fill my medications and now bedridden. Absolutely heartless company that doesn’t care about their members. STAY AWAY. Exposing article coming soon

This is the only company of the 4 HMO's I've had thus far over the 5 years I've been on Medicare, that allows their primaries to dictate which specialists you can see based on that primary's privately developed network from which s/he gets additional income. I made sure my specialists were in network before choosing Humana, never expecting, from experience, that I would be told I cannot see them. This seems to me like a thinly-veiled kickback scheme with Humana's blessing...no doubt a big money saver for them at the expense of quality patient care. I now have a network filled with docs I cannot see. They second star is for the useful dental/eye coverage. I will choose better next year...and now you stand warned.

My wife and I have Humana Humanachoice PPO. A wellness nurse came to our home and examined us and then tested us for any blockages in our upper body as well as our lower body. My wife passed everything with flying colors, however I had 99% blockage in my left leg and 93% blockage in my right leg. I immediately got my Cardiologist on the phone and then went to see him and one week later I had my left leg done and then three weeks later the right leg. No more swelling in my legs and I can walk with NO pain in my legs. Thank you Humana for caring enough about my wife and my health.

The dental plan my wife and I have is mainly preventative. It works well if you have good dental health where it covers 2 cleanings and 2 exams per year. It also covers fillings but has limited coverage for either crowns or root canals. It might be possible to go without this insurance and pay for the 2 exams and cleanings and you would probably come pretty close to breaking even.

My wife and I signed up for Humana on March 2, 2021. We did so because their sales rep told us we lived in the right area for free hearing aids for me. Lie #1. Then, I talked to her myself for 45 minutes and she continued to lie, #'s 2,3,4 & 5. I was cautious about changing my insurance but, since she PROMISED me free hearing aids I agreed. Over and over I questioned her and she kept insisting we lived in the right area. So, I agreed for them to switch my insurance from our current carrier to them. About 30 minutes later I get a confirmation email that I downloaded and sure enough this company charges about twice as much copay for hearing aids. I called Humana and of course they don't offer free hearing aids. It was like dealing with a used car salesman. All lies. I guess when you're 68 you are to believe anything these so called reps tell you. PLEASE! Don't do business here!

I have just joined Humana Horizon, so I have yet to use my dental insurance. However, I have read through my entire plan and it seems to cover quite a bit. I believe that I will be satisfied with my dental insurance.

Very pleased with coverage received in Medicare. Did not expect and thrilled to receive. Humana coverage is no cost so even better. It had been a long time since had any dental coverage. Highly recommend to those who qualify.

Most dentists don’t actually take Humana Dental or the dentist that does, gets poor reviews. Most dentist Are out of network. A Routine visit is $90. I have yet to find a dentist who does take Humana that I like.

Very happy and satisfied. I seem to have found a perfect fit for my needs. It covers all the aspects that I may need now and in the future. The mixture that I have of a upper plate, real teeth and a partial.

None of the affordable dental plans for seniors covers dentures enough to be able to get them so we suffer and go without. Those that cover about 50% are so expensive you can’t afford the insurance and the dentures.

My father in law missed a payment due to his surgery and we were not aware of this additional payment. When we found out we paid all the arrears and also set up recurring ACH payments to avoid this from happening again. We told the customer service that he just had a surgery and the medication is crucial. We were told multiple times that the account will be activated. It has been 10 days and we now have 5 different case #. Every time we call, we are told by a new supervisor that the previous person made a mistake which the person fixed and it will be few more days. Oddly enough, they are never able to find any notes in the system about the promise made to us by the previous person. During every call we emphasized that we need the medication urgently but it seems like there is no one who knows how to resolve this issue.

Switch to Humana and they tried to change my primary. Called help line and after speaking to rep got hung up... Tried web site and only get "error... try again" which just repeats. Now researching switching back to Aetna.

It appears I'm not alone in my anger and frustration with this company. I asked to cancel my vision policy - in writing - in November. I was charged again in December. I wrote again to remind them that I had cancelled this policy and to please refund me. They said they had contacted the billing department. Then January rolls around and I'm charged a second time after I had cancelled this plan. Long story short, I've had around 9 different discourses with these people and no one will cancel or refund me (they say they will, but DON'T FOLLOW THROUGH!). So if you're in a boat like me, I'd suggest you dispute the charges with your bank/credit card right away and put a stop on all future payments from Humana because you WILL NOT get a refund from them.

Worst and most unprofessional insurance ever! It’s a wonder why I stayed with them for two years. Customer service is incompetent. I asked for a list of providers near my area and when they emailed me a list turns out that most were badly rated doctors and when I decided on one that did have good reviews were not in network anymore. I called two more times to get them to specifically send me an updated list of provider and same thing! Most were not in network anymore! It was a headache dealing with this insurance company.

Humana dental in Illinois has been nothing but painful for this past year. No central point to view all claims, each person has to sign up themselves. Website is clunky, and to see your bill you have to go through non-intuitive clicks to get there. No way to get paper claims or even a summary. Very dissatisfied. Client rep just tells you that is the way it is.

Every time you call and you talk to somebody they give you a different answer about the same thing. If they're not sure about the answer they need to go talk to somebody instead of saying whatever they want to to the customer.

When I was discharged from the hospital after 4mos from Meningitis, I was offered various health care plans-- Humana had ALL the Drs I required, AND had the Lowest out-of-pocket expenses for a $0 Premium!???

Drugs copays are still too high on many lifesaving drugs, breathing, diabetes, etc. Rural people whose labs are only available inside a hospital building have to pay double for labs and other diagnostic procedures ie. 45.00 for outside labs and 90 for in-hospital labs. Costs are too high for rehab clinics, ie if you have to have a couple of times a week appointment, then it becomes a cost that fixed income people cannot afford. etc etc. And there is only 1 choice for advantage plan available for many rural counties, so low income people have no real choice as supplemental plans are way too expensive and then there is no drug plan.

They DO NOT Care about the customers. Saving money for their company is all that matters to them. They early discharge from hospital. They refuse to send patients to reachability facilities. Then they early discharge patients from facility. They are a scam company!

I was helped quite a bit by Humana when my wife was sick and was on dialysis, as the cost would have put us in the poor house. It is a great safety net to prevent a family when medical bills start to mount up. You should review it every year to see that the coverage that you have is the best for you.

We have Humana as our Medicare Supplement plan F. Never a problem. No deductible, no out out pocket. Free Silver Sneakers membership. Less expensive than our previous - UHC, which also dropped Silver Sneakers.

Humana Customer Service is unbelievably helpful. I never feel rushed. Representatives are knowledgeable and never sound like you are their nth call of the day and are reading from a script. They even discontinued the copay for the rest of the year due to Covid.

Very helpful. One of the best according to my different medical conditions, good otc, good customer services, you do have different s options that you can choose, I'm very satisfied with the all benefits.

Humana is a great company for health insurance. They really communicate well with their clients and cover most medical expenses. They are also easy to make contact with and most doctors take their insurance. Overall I am very pleased with this company.

Humana calls to remind us of prescriptions that are ready to renew. They are mailed to us within 3-5 days. We also get a 50.00 allowance every quarter for over the counter products. Humana has waived copays until 12-31-20 for primary care physicians.

Excellent customer service. No problems with paying claims to providers. On two occasions I challenged a claim for an out-of-network provider not authorized by me, and Humana disallowed the claim. Gym membership included, no monthly premium.

I have been trying to find an in-network provider for teeth cleaning. There are hundreds of them listed in or near my zip code. Most of them have bad reviews. A lot of the providers listed won't accept the plan. Many of the phone numbers are out of service. Even calling customer service does not help. The providers they mention complain that it takes them over an hour to verify eligibility. It's a total waste of money for premiums but more so a colossal waste of time with the added aggravation.

Does not pay well. Does not pay the majority of any outpatient testing or visits to ERs or specialists. Long wait times on hold and have to make several calls to get issues resolved. Will be changing during open enrollment.

Stay clear of Humana! I had their Medicare advantage plan last year. My last month with them (in December) they charged my account for TWO months of dental insurance that I never signed up for. It took a lot of calls over a long period of time but I finally got my refund. Now I got a call from someone that signed me up to switch to Humana for next year (2021) and I never agreed to it. Again it took a number of phone calls over weeks until I finally got disenrolled. I give them zero stars.

Please do not buy their Vicks Steam Inhaler. It isn't worth their $50. It's worth maybe $5. Is a piece of junk. It's not even electric and it is not anything what they describe in their over-the-counter catalog. Also do not buy their $25 pillows. They're not worth it. They're again worth maybe $5. They don't last more than two todays. Their over-the-counter counter products are not worth buying.

I have been with Humana for a year. I wanted to upgrade my policy so I called customer service. I called several times throughout the week at different times and could not get through. When I did get through, customer service said they would send over application to upgrade. I filled in my application but I did not have a price sheet (the plan sheet I received was listed as California and I am from Wisconsin). I sent my my application along with a note to let me know the price and program that I would need. Two weeks passed with no response. I got through to customer service and told her what I needed. She put me on hold and after over ten minutes I was disconnected.

Humana does NOT give one hoot if you are able to get medical services. The providers that subscribe to the network in this insurance are the bottom of the barrel. You will die waiting for an appointment for care from medical providers in the Humana plan. Thankfully, I found insurance that delivers. Good riddance Humana!

My mother lives with me and I am her caregiver. It's a wonderful thing when you get paid to stay home with your mom! Just don't use Humana for long term care! They do not do what they say! You will get paid a amount that will help to stay home. But they do not care about the patient. They just want to get that contract and keep it. So many things have happened with them. The newest has to be the worse.

Before signing on with Humana I reviewed with their representative the name of my primary physician and the prescriptions I have. I did this because one of my prescriptions is very expensive and I wanted to assure what kind of coverage I could expect. Also my primary physician has dual certifications one of which is internal medicine. I was assured the cost of my prescription would be covered with the stated copay. I have paid about $700. in copays thus far and have skipped daily usage. In addition all of the physicians in my primary (of ten years) group are in the Humana network. Initially I had no problems having my physician's fees paid and my visit copay accepted.

Humana does not have a good insulin plan at all. It is very very expensive. Do not go with Humana if you are diabetic and in insulin. I am on Medicare and with their insurance they still want to charge me $297 for one month supply of Lantus insulin, and this a lot less than the **.

Outsourced call center employees do not understand the healthcare system, do not properly address claims, hang up on you frequently (especially when it is a complicated question), and are in general incompetent and of no help. You can call them three times and get three different responses, maybe accurate, probably not; trust me this happened to me several times. This company is a scam, they don't care about their clients, everything they do is designed around creating confusion so they can pocket money. If they process something incorrectly and it costs you $1000, they know it is easier for you to pay and move on than hire a lawyer. As I am writing this, I have been hung up on twice now. My issue? I have a newborn who was billed by the hospital and they processed claims within the first 31 days of life under the newborn and not the mother. This company needs to be investigated for criminal actions and activities.

I Went to pick up my Monthly Insulin refill, Pharmacist told me it had been denied by Humana, Duplicate therapies was the reason, I had just taken my last injection the day prior so I was due, I called and spoke to Brittany who told me they denied my Insulin because I was also on **, been on both for at least 8 years, now out of the blue it gets denied with no prior notification, leaving without insulin until they can contact my primary via Fax, get back the authorization and get it approved, meanwhile I have no insulin, this is outrageous, To me, someone is messing up big time. will look to change providers, don't use Humana.

I’m 61 years old and I’ve never dealt with a company like this in my life. I truly wouldn’t know where to start, but I’ll focus on their customer service call center. They hang up frequently, keep transferring calls, and never follow through on what they say they will do. I’ve spent more than 4 hours on the phone for one issue and still don’t have a resolution. There is no one to talk to about it. I can’t explain how frustrating and discouraging it is. We have this insurance through my husband’s employer and I keep pleading with him to suggest a change. I have a file folder full of unresolved issues, and can never get any assistance.

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58.96 and I was charged the quoted premium the first month.

My mother is enrolled in this plan. There were only 2 neurologists in network to begin with (all others listed are neurosurgeons and the other neurologists only see children) 1 neurologist left the group and the other in not accepting new patients. My mother needs medication for her memory and we start the whole very long process of establishing with another neurologist and Begin the wait again, which is about 9 months to be able to get the in depth testing for dementia Alzheimer’s. So no one in network, all will depend on the next physician requesting a waiver to be paid as in network. Too many patients to physicians in the area as it is CMON HUMANA DO BETTER forget sending masks to your members and use those funds to find “ real options for in network specialists” for your members!!! You advertise benefits ... however make it quite impossible to access!!! We do not live in a rural area UNACCEPTABLE

If the rate is 0 star that would be my rate to Humana Health Insurance because they are the worst insurance company. This is my second time I have them and would be my last, not even they pay me to have them as my insurance company I wouldn't have them.. The over count product, the pharmacy, the website are disorganized and never put your card or credit card in their file because they extra charge you for thing you never use or buy, so in other word they steal from you...

My mother had a prescription plan with Humana. However, she died. She was issued a refund check, but she's dead, dead people can't deposit checks. I requested a refund and they refused to issue a refund for a premium my father paid. All attempts to contact them to resolve the issue have failed. They get to keep the funds and not provide any service.

Humana has the worst doctor office staff in Victorville CA. They don't answer phones or do their job. Very unprofessional rude and disrespectful. The administration office is just as bad they are slow. Humana say they are trying to help but nothing gets done. Praise God I have another health Insurance.

On paper Humana looks great. Reality is not much better than Obama care when it comes to paying claims. I first realized this when Dr offices had me sign a form guaranteeing I would pay if humana didn't approve visit or tests. Now I know why. Humana has a license to steal, they just don't pay! I will drop them 2021 even if for worse company.

They do a good old fashioned switcharoo every year. A 70 year old GRANDMOTHER needed DENTURE care. So she calls in and the sales man says she has denture coverage in November 2018. She says she never got anything about any changes. So they changed her coverage and she had no idea. Then, today, she calls in wondering about what amount of coverage she has, and they tell her she has NO COVERAGE FOR DENTURES. She's had false teeth since the 80's. She believed she had paid in enough to get something going on her some new false teeth and they say, "Well, we changed the plan on you. You didn't know. But we don't give two shakes. We aren't going to refund your money, nor will we credit you the amount that we (STOLE) from you and too bad for you!" Whatever you do. DO.NOT.USE.HUMANA.THEY'LL.STEAL.FROM.A.GRANDMOTHER.

As someone on Social Security Disability I was loving the looks of Humana's Humana Honor (PPO) plan which was going to cost me nothing out of pocket and no copay for regular office visits, it also included dental and vision. I thought SCORE. On March 9, 2020 I got a letter thanking me for switching to Humana Choice (PPO) plan that I had $71.10 due for my monthly premium and my office visit copay was now $10.00.

I had Humana Insurance through my employer when I went through 2 breast cancer surgeries. The hospital submitted billing errors. Humana went out of their way to correct the problems. My representative was caring and professional. My employer changed companies and I can honestly say I miss my Humana!

In hospital with blood pressure 50/60. Had to be hospitalized and Humana denied claim. Could have died and they refused to pay for hospital stay saying didn't need to be admitted. They also denied 5 other elderly people in hospital at the same time.

We were looking for a dental plan for our family and we thought we found a good option with Humana. We went to their website. Picked a plan that had our dentist that was In-network. Plan was to cover preventive care 100% with no deductible. We were to pay $45.87 per month. My son went in for a cleaning and check up and we found out our dentist was not In-network. I went to Humana website and sure enough, his name was no longer there. I called Humana and was told my dentist has not been a provider since 2010. I explained to them that my husband and myself saw our dentist listed on their website (in December when we signed up) and that is the only reason why we signed up for the plan.

I have uncontrolled seizures, one year they approved the pill that helps me the most. The following year unapproved. No warning no nothing if I miss a dose of seizure meds. Causes me to hit the floor in gal-mal seizure. They have put me in a serious rough spot. Me and my wife now are in panic mode trying to find a solution. (Buying pills no insurance 2,500 for 3 month supply.)

I had Humana for 1 month. They are supposed to provide transportation to my Dr for me. 24 oneway rides for the year. I took a total of 5 oneway rides. Then when I called for a ride they told me I used them all up..? I also paid for my plan on Feb 3. My plan ended Feb 29.. They took money out of my soc sec check in March. Worst insurance.

I signed online to renew my plan D Humana plan, because my last year plan was going to double in monthly cost. I changed to the Walmart plan for the cost of $13.20. When I received my card and payment book, I realized Humana put me in the wrong plan. The $50 a month plan. I called their customer service line and they explained they had software problems at the time I applied, give them 72 hours to correct. This was told to me over two months and I have the record by customer service agent name, date and time, where they saw the mistake made by Humana but they refuse to correct in my favor.

I recently made a purchase through the OTC program for a locking med box. Which is supposed to look like this. What I got looked nothing like this it looked like a cheap to go box that you can get at any restaurant. If you have questions or even think that there may be a bait and switch call and ask them to send you a picture of it. I wasted 75.00 of my OTC money and when I asked that lady what I should do with them so I had to throw them away. Be careful...

I cannot say enough good things about my experience with Monique when trying to get an expensive specialty drug that would have cost over $25,000 for a 2 month supply, which Humana ordinarily does not provide coverage for. Monique was able to obtain a letter from my Doctor’s office (Dr. Mark ** in Lincoln Nebraska) stating the necessity of that drug for my treatment and almost immediately contacted me to let me know I had been approved and that Humana was going to pay $10,000 per month towards the prescription. Kohll’ Pharmacy applied to the HealthWell Foundation for a grant on my behalf to help with the copayment and I was almost immediately approved. My out of pocket is $0. Thank you!

Have had the Humana Wal-Mart plan for several years at less than $20 monthly. Yesterday (Feb 5, 2020) I receive a notice in the mail (dated Dec 20, 2019) that my monthly payment was now $59.60. Called customer service, was told that the Wal-Mart plan I had in the past was no longer available and since I hadn't responded to letter I never received, I was changed (to their most expensive plan, quite conveniently for them of course). When I told her that the Wal-Mart plan is available in my area according to the Medicare website, she replied, "That's a new plan we just started, not the same plan number you had in past and since open enrollment is over it can't be changed until October".

I was on the phone for 58 minutes ALSO 20 minutes earlier. Now I was calling for my wife who has cervical cancer and she switch to Humana from all well, might have been a mistake, 58 minutes on hold, explained situation to 4 or 5 phone transfers. Each time they made me wake up my WIFE 4 times to verify that I can talk to Humana about her insurance 4 times, no one wrote they talked to her and it was okay to talk to me. Then I talked to a supervisor, he was great except the people he transferred me to someone who didn't know what I was talking about I guess.

I'm a new subscriber using Humana. I spent hours calling local dentists and medical offices to see who would take humana. I ended up calling the Humana central office. I was given today (3 Feb 20) an updated list of providers for dental and medical care.

I spoke to several people 1/31/20 and received no help. Last person was a man and I hope I never speak to him again. How dare you raise my deductible from under $100. to over $400. I am a senior citizen. You had no permission from me to raise my deductible to that absurd amount. HUMANA SUCKS!!!

I also had my drug insurance plan changed from the least expensive Walmart plan to the most expensive premier plan without any notification and without my permission. I have currently filed a grievance with Humana but I don't have a good feeling how this is going to turn out. Has anybody had the same experience and have they managed to get Humana to do the right thing and put them back on the cheapest plan? I think a class action suit is in order if we cannot get them to correct this problem!

More than doubled my premium by shoving me up into a very expensive plan that I did not need nor want. I take all tier 1 scripts. They raised my drug plan premium from $28.90 a month to $59.50 a month. They never notified me. They totally lied about this mass mailing they supposedly did. Never got any drug booklet. Most corrupt, crooked company ever. I told them in writing and on the phone to stop taking the premium out of my checking account and they took it anyway. I don't think that is legal. Thieves. Also filed a complaint with Medicare. I can't believe this gouging of customers is approved by Medicare.

Same experience as others. Not notified and went from 23.00 to 57.00. They said the plan I had was cancelled. Said I have to wait for open enrollment in October. Told me I could cancel it would have to pay a penalty to Medicare. Who the heck do you call there? When they said I was notified by mail I asked if they sent it certified. Of course not. They take advantage of the elderly and it should be stopped

Being on Medicare I got Humana ppo, thinking it would save me money? Hell NO! Today I had 2 Dr appts, 1st was a $10 co-pay & my other Dr who I have seen for 26 years was a $35 Co-pay, both were in network. With Medicare Only there is no Co-Pay! I called Medicare after reading Reviews, & Cancelled this Humana Ripoff!

I have Medicare part D prescription drug coverage through Humana. This year they raised my rates from $29.90 per month to $64.50 per month. They did not contact me about this, although they said it was in a bulk mailing sent to me several months ago. They did not call me - they said they made a robot call to me but I didn't receive it. They did not send a message to my email. I found out about this price gouging from my credit card statement.

I was shocked when my social security decreased this year even though we supposedly got a raise -and found out it was due to Humana doubling my rate without my consent. I filed a complaint with Medicare and they said they have gotten lots and are thinking of pulling them from the part d plans. This is not right. I don't even take any drugs. They are the predators and we are their prey. It's the name of the game with everything, it sadly seems.

In one word: terrible. This review is for the "advantage" program. They talk the talk, but do not walk the walk. I am in the Seattle area. I needed hand surgery, there is only one surgeon in a dangerous area of downtown that takes Humana. Seattle's metro area is nearly 4 million. The medical office I was referred to reported to me that they have nothing positive to say about Humana, specifically they state poor billing issues, difficulty getting scripts filled, inability to find a human to speak to.

My experience with Humana is only as the administrator of Tricare, as my husband is retired military. They took over this position in January of 2018. Since acquiring Tricare, Humana has given me nothing but frustration and problems. At first I chalked it up to being new. But two years later, I see absolutely no improvement. Latest hassle is trying to get them to correct a coding problem so that I can be billed correctly. It should be a simple fix, but they have been stringing me along, and lying to me, for five months now. I was told by my provider to write to appeals and grievances, which I did. That was over two months ago. Still have heard nothing. Not only that, but there is no way to talk to anyone in grievances or Appeals. Customer service cannot even speak with them.

This is the worst insurance I have ever got. I lost all my health services. I lost all my doctors and treatments. I am switching back to Medicare. This is the worst experience ever. I'm in treatment and now I can't go back for treatment. To get any approval is next to impossible. To get anyone to help with my situation is impossible. Shame on you for the disruption of my treatments. Do not get this bad insurance or you will suffer.

This was my first year on SS and Medicare (Humana part D). MyRx plan changed without me knowing, from $29.90 to $64.50. I called Humana in disbelief and was told my plan no longer existed and is now called the premier plan. I asked, “why would you switch me to that plan when there is one comparable to what I had?” They claimed they sent me a letter in August, but I don’t recall getting anything from them. I have filed a grievance, with no guarantee that it will help. I don't understand why they would get so many of their customers so mad that they won’t use them ever again. Doesn’t seem like a good business decision.

I have never had Humana pay a cent since I retired. I retired almost 2 years ago. My first premium was 20 a month. It went to 29 in 2019. Now it is 61. I tried to find out why the increase and could not find anyone at Humana that could tell me why. I was an idiot and didn't dump them when I had a chance. Now it is too late but you can bet they won't be my carrier in 2021.

As stated in many other complaints, this insurance company will change your plan without notice. I also had the less expensive drug plan since I have never used a prescription in my lifetime. This year I received notice of automatic withdrawal was more than doubled. Upon calling and getting disconnected from customer service several times was basically told they can do whatever they want. Dishonest business.

For several years I saw a specialist that prescribed medication requiring an annual pre-authorization as there was no alternative for me due to allergic reaction. I would start the process in late December and have the form in hand for the years first refill. Then they began changing the rules. I was no longer allowed to start in December but had to wait for them and the Doctors office to begin. Each one said the other one had the responsibility but after a couple of years they figured it out. Until last year. They acted as if they were a new company with no knowledge of the process even though I urged them to review the previous year.

My rate for Humana prescriptions has been $26.60 for years. The plan increased to $56.60 without notice. When I called to inquire, I was told they no longer offer the previous plan and this was the closest. The deductible increased with the higher price plan. I asked why I wasn’t notified. The call taker told me the plan can not be changed because open enrollment ended and all I could do is cancel the policy.

I received the insurance through the marketplace without subsidy. No dental office in my area will accept the insurance. The service is absolutely worthless unless it's through an employer even without subsidy. The customer service representative help me handle my claim was clearly reading from a script and proved to be of little help.

Without my consent or knowledge, Humana switched my Part D plan from the least expensive plan to the most expensive plan for 2020. The first customer service rep that I spoke to verified that I never received any information about this switch. The customer service rep today that I spoke with now says that a letter was mailed in August about this switch. We did not receive such a letter. I take no meds at all, so why would I want to pay high premiums for nothing. How can they switch your plan without your consent!!! I suggest no one sign up for Humana next year during the enrollment period.

As of 01-01-2020, my Part D Plan with Humana was converted from a $29 per month plan to a $64 per month plan. I was unable to access my email for several months prior to this change and therefore, unable to receive email notifications. No other contact was attempted by Humana to get my agreement to this change. At the same time Humana made this change, they created another plan (much less costly), that is similar to my previous plan, but instead chose place me in their new Premier RX plan that is more than twice the cost of my previous plan. I regularly use three Tier 1 medications and my annual cost went from around $300 plus to $900 plus with the new plan. How can they do this without my consent.

I signed up with Humana for my 2019 prescription plan. I set up to have auto withdraw from my checking account/debit card each month. Each month I received a summary of my account. I received a letter that I had not paid my premium around 5 months later. I explained that I set up for automatic withdraw. Customer service verified card number on record and took the payment. Four months later I went to get my meds and the pharmacy told me my insurance was cancelled. I immediately called Humana, spoke to at least 4 customer representatives and a supervisor. I told them it was set up for autopay and what happened before. After 2 hours on the phone, transferred 5 times I received absolutely no satisfaction.

Called to refill meds on 12/1/19 for four medicines. They promised to contact physician on my behalf. They never did. Called my physician two weeks later and they assured me that fax has been sent with the prescriptions. Called Humana and they acknowledged receiving the prescriptions for all four meds. Called today. They claimed never receiving any prescription. They claimed to receive a request from me for only three medications. Asked to talk to a supervisor. They never called back. This is an awful company. Thanks God I switch to another one next year.

When I first signed up for my part D drug insurance I was charged a little over $11 a month. In 2020 that premium has gone up to over $50 per month. Dealing with customer service is like going to a very bad dentist; it’s painful, takes forever and the end result is never pretty. I would never recommend Humana to anyone.

I can never get the same answer, if I get any at all, from their customer service agents. I have called regarding a problem three to four times in one day and been told something different each time. Now I have an issue with getting an approval for a procedure to biopsy a growth to rule out cancer... Another delay because of bad information from Humana. The specialists scheduler and my Primary Care doctor will be working on this feverishly to get the approval for the necessary procedure but I am not hopeful. Humana takes the "Human" out of health care as far as I am concerned. They have taken over my medicare alright and can possibly manage me right into a grave.

So I have a primary and a secondary Humana insurance policy. I go to Walgreens for my prescriptions and they can only bill one of my policies because they are both Humana. I have to send a paper receipt for the other policy to kick in. They DO reimburse me but I should NOT have to seek reimbursement. Humana tells me I have to do this also, not just Walgreens. I am supposed to make a copy of my scripts and receipt and fill out a two page summary! EVERYTIME!!!!! It just seems like they could figure out how to bill my secondary insurance. When I get on the phone (45 minutes!!!) with Humana they switch me from one department to another then the next thing you know I am back at the very beginning.

I am a member of the Humana Gold Plus (HMO) and while travelling away from my home network this week I awoke this morning with a terrible body rash, extending from legs to neck, that needs diagnosis and treatment. I found in my Humana Dashboard that a Nurse Advice Hotline will advise me 24/7 about most sensible options for my care before I return to my home network in a few days. I called the Nurse Hotline at 12:15 pm today and, finally, four hours later talked to a human being. But this service representative was not a nurse and she could only put me on a wait-list for a callback later today from a nurse. Seven hours later, I judge this Nurse Advice Hotline to be a disaster that, in my case at least, only delays you seeking medical treatment. I still have not heard from a nurse. Very disappointed in this service from Humana. I think I will need to change to a Medigap Plan next year, though I had hoped to be supported well by Humana HMO.

Having a good website is important in today's world--the Humana site is the least intuitive site ever. I have never gone to the site and come away with the information I was trying to find. And I use the VA My Healthy Vet site all the time--which is not state of the art, but incredibly better than Humana. You know you suck when a government site is better than yours.

I've never encountered a worse customer experience! First, I was told that my enrollment was incorrect and have been without a prescription plan for 60 days -- despite being on the phone for literally hours trying to resolve this. I am disconnected every time I'm on hold which means starting over again. Incredibly frustrating. The latest is being told I didn't have creditable coverage for 2 years and have a monthly fine for the rest of my life -- this is despite the fact that I didn't have insurance coverage from my employer. When I called to correct this, the representative spoke very poor English and I couldn't understand a word of what he was suggesting. I asked to speak to a supervisor upon which I was put on hold for 25 minutes, then disconnected!!! This is a nightmare and I'm sorry I chose Humana. I'd switch if I could.

After employer forced change to Humana and we were told nothing would change Humana now is playing Dr and changing medication coverage. They now want you to try other medications than what you’ve been prescribed by your Doctor even if it was done in the past by prior coverage and found not satisfactory. Dealing with customer service and appeals divisions was of no help and very unprofessional Supervisors managers do not accept phone calls so first line supervisors are as high as you can go. Terrible company, very unprofessional.

This insurance is a scam. Every provider on their website they state in network is a lie. More than 90% of the providers they state are in network is not. They are liars and trick you into signing up when there is almost 0 actual in network providers while stating there are tons. Liars and they should be sued and taken to court for billions.

My mom had a devastating fall July 27, resulting in a Cervical Spine (C4/5) dislocation. Immediately after her injury she had non-purposeful movement of her wrists and ankles. She required surgery to stabilize her neck and spent 21 days in the hospital. Every 5 days Humana required a submission as to whether hospitalization was necessary. But wait it gets better. She then went to a skilled nursing facility where again every 5 days we had to submit verification that she did in fact need this level of rehab. Over the next 3 months they denied her care 5 times. Resulting in her family having to appeal their decision. We WON ALL 5 TIMES!!

I spend almost one hour with a salesperson while gathered my info. when I requested a written quote regarding our conversation, she stated the company does not do those and referred me to the website. There is no dollar amount there either. It is like signing up for something then find out what it cost and wait another year to change.

My Doctor makes me pay up front, then I have to submit the bill to Humana myself and wait a few months to get reimbursed direct from Humana. The Doctors office gave up on Humana, they said “You fight with them”.

Paid premiums on family for over a year. This was an extremely poor (and dumb) decision on my part. Humana collected big money and, in return, I paid big time $ in dental bills. What little Humana did pay, it took countless hours on the phone just trying to get them to pay practically nothing. Another loss on my part. An extremely and expensive experience. Unfortunately I did not invest in due diligence prior to getting skinned. Please do not make the same mistake! You will probably save money and definitely a LOT of time in just paying your dental bills. It is much less painful.

Jan. 2019, got a referral from my PCP for a surgery, Humana paid the surgeon, no problem, then denied the anesthesia bill, stating invalid ineligibility. Then Humana claims that I have "other insurance"...that other coverage was terminated 12/31/2018. I have spoken to and written to Humana multiple times for 10 months about this, they have assured me they will deal with it with "issue resolution teams" twice and nothing is corrected yet. I have had to pay out thousands of dollars for their negligence, one provider is so mad at Humana, they refused to re-bill to get me a reimbursement, as they don't trust Humana. Open enrollment is now, and I have got to change...

This is the worst company I ever used. So many problems. Been waiting almost a month for needles for insulin because they never sent them and claimed the needles are discontinued. Well not according to manufacturer. I s co made appt for me for a glaucoma test. Waited an hour took a bunch of tests then was told I would not be getting long glaucoma test because my insurance won’t cover it. I left the appointment called Humana and they didn’t even have a record of them making the appointment. I was hung up on by some entitled millennial who had absolutely no people skills. Nobody knows what the other is doing. They have no right running an insurance company. The CEO is BRUCE BROUSSARD but don’t think he will talk with you because he refuses to speak with the public this according to 3 separate so called customer reps.

The worst experience one can imagine. Humana Advantage is obligated to manage Medicare for its customers. One of their advertised benefits is home health aide services, 35 h/week, as stated in Medicare rules, based on "medical necessity," which the patient's doctor certifies. See, page 66 of 2019 Humana Evidence of Coverage booklet. Well, the doctor had certified the "medical necessity." Still, after months of fighting and hundreds of telephone calls to Humana call centers, NOTHING has been done.

I had Humana Medicare Advantage Plan N for only a few months. I chose it because I thought I was moving out of state but the place I was moving in didn't have my previous insurance plan. First of all the person who convinced me to taking the insurance was a fast talking salesman and wasn't really looking out for my best interests. He got the Rx plan mixed up. In the three months I was with Humana, I ordered prescription drugs twice, had two physicians visits and tried to get a flu shot.

I signed up with them because they, and all of their sales people and agents told me My Specialist was in their network. I repeatedly asked all of them if the Dr was on their plan. They all said yes. So I signed up. I went to the Dr. and I looked at their provider list and couldn’t see his name and I went to him a week ago. Called. Their office yesterday & said I could not find my Dr. So they looked and told me my Dr. was not in any of their plans. He is the only Dr. within 150 miles that can fill my back pump so that is why I was so concerned. So I called Medicare and filed a formal complaint & they enrolled me back in BlueCross. It will Start on 11/1/2019.

First, there are infinite numbers in the universe. Why must they use ** for a customer ID. I only had this plan, Gold HMO, for one year, during which time I had one visit to the doctor totaling around $250. No, they would not cover it, saying it was not the type of issue they cover. It was a minor cut that became infected and just required antibiotics. The plan also covered dental. I looked up their participating dentists on their website and called the dentist to make sure that they used the plan and the website was accurate. Yet they denied the claim due to "out of network". Fraud in my opinion. Stay very far away from this plan. These people are sick.

I recently signed up for Humana Medicare Advantage and received my membership card which contained instructions to confirm receipt by calling ** anytime. I called that number and after being asked to confirm my address and DOB was asked for a credit or debit card number to facilitate receipt of my $500 "bonus" for signing up with Humana. Needless to say, I did not provide any credit card information, hung up and contacted Humana on a number I knew to be real. They agreed that it was a scam, understood that the number I called was the number on the card they sent me but seemed otherwise indifferent. Kind of like they already knew about the problem.

My 98 year old mother had this highway robbery "Medicare Advantage plan" for 14 years. She paid premiums in advance. She does not go to the ER for a toothache or a muscle cramp. Meaning She does not go there if it is not LIFE THREATENING/A TRUE EMERGENCY. She went to the ER only once in 14 years. She paid her drug copays even if she was charged $500 for the non Tier 1 Exelon patches for the first fill and $100 thereafter. At 98 years old she maintained her health. Now - 7 days ago she got dehydrated, encephalopathic - meaning brain function was affected by her metabolism. She went into kidney failure (her baseline function was normal). She usually ambulates without any cane/walker and now she is weak. First admission to the hospital in 14 years with Humana highway robbery.

After 2 hours and 51 minutes, I am still on the phone with Humana trying to get information about a claim that was processed incorrectly. I have been transferred 5 times already and I am waiting on yet another representative that most likely can’t answer simple questions. I have spoken with 2 managers that can’t provide information. They are incompetent!!!

My payment was set up to be auto drafted. Got an email confirming that. Found out 3 months later when I went to use the insurance that not only did they not auto draft they cancelled the policy without informing me. I stopped getting bills for payment when the auto draft was set up. Do not recommend.

Humana Customer Service has gotten bad since last year. Humana Choice PPO is back at their stupid games again. They complain about paying bills in network and out of network. I am leaving Humana and cant wait to join AARP Medicare Complete United Healthcare PPO Medicare Advantage PPO. I cant even trust Humana because theyre blood sucking vampires and cost $$$$ and don't cover anything.

Poor service, definitely not at all worth having. 6+ hours and 12 phone calls later still no closer to getting anything done plus worth also getting kicked from phone calls cause their system sucks. Their medical claims office is a joke. They "say" they put urgent on a request for medication for preapproval and have it done at the end of the day which is a bold face lie, I should of known a insurance company can't be honest. You cannot get a straight answer from anyone. If you ask for a supervisor they have absolutely no pool what's so ever. And for anyone that's from Humana corporation all this phone calls have been recorded by our system so you know it's not a lie and everything I say is true. Medicare patients be forewarned now! If they offer this program for you deny it and go for a different insurance company all together. If you are paying out of pocket avoid them all together. Not worth spending anything on this company. Really. What a crappy company.

I was in a Catastrophic accident, Doctors have said that there had been at least 5 reasons for me to be Dead... Then there was Humana. I dropped 20' headfirst into concrete, acquired TBI and an IPH (stroke), I blew out vertebrae in back, herniated/bulged 6 out 8 cervical vertebrae, a complete break of bilateral Femurs, Fracture Left scapula, Left Humerus broken in 5 pieces. Initially, I was told I might not walk again, The Military Hospital I was rushed trauma 1, to failed to address back in a timely manner causing more problems and it to fuse while after not being treated. I had gone to civilian Dr., who tried to see if a kyphoplasty cd be done, but vertebrae had almost completely collapsed to where the attempted Kyphoplasty was not of any help.

Humana was supposed to pay my PC doctor twice I have been and they paid nothing. Reason they give is I need a prior authorization from my PC doctor to see my PC doctor. The PC doctor that they referred me to. I would not refer Humana to anyone.

They said all my Doctors were covered so I enrolled. I got bills in the mail. My psych isn't covered. But they said he was when I enrolled? They try to fix it...now I cannot see my psych at all or get my meds because they won't even allow to to private pay because my insurance won't allow it. I have to wait 4 months to get medicare back. Now I'm forced to find a new psych in their network.

It took me 3 months to get rid of Kaiser Permanente so I could go to an actual doctor instead of Kaiser quacks. I made my appointment with a doctor, excited to see this new doc, heard good things about him, appointment in 2 weeks. Then, Humana butted in! Since I'm no longer Kaiser and open enrollment change doesn't take effect till new year, Humana decided I needed an insurance plan and enrolled me! How did I find out? 8, count them, 8 envelopes and a thick 2019 Plan Coverage Package book! My new doctor doesn't take and DOES NOT want anything to do with Humana. Now my 2 week appointment has to be postponed. No medication until the new year! I am COPD with High Blood Pressure and enough medication to last through September. Thanks Humana! Hope I make it till the new year!

I was an employee at a small business that was enrolled with Humana's health insurance. Because we had high co-pays, I made sure I took every step possible when I needed to schedule an appointment for an ear infection I had at the time that I would go to a doctor who was in my network, because I didn't want the bill to be higher than my already high co-pay. I called Humana several times before going to the doctor to double, triple, quadruple check that I was going to a doctor who was in my network. The agent eased my concern initially, letting me feel assured that I would be going to a doctor who was in my network so I wouldn't have any issues or extravagant bills. About a month later, I see my card is automatically charged an additional $94, so I called and the urgent care where I went said that they were not in my network and I would need to take it up with Humana.

If you need something like an Outline of Coverage, forget it. Most all the reps are foreign, speak poor English, and they simply read their allocated scripts to you without giving you a chance to speak. Don't expect a supervisor to come to the phone, either. The reps are instructed to break down the complaint without a supervisor actually getting on the line. This is customer DISservice. If you need something badly enough, complain to CMS (Centers for Medicare and Medicaid Services). They're not much better, but at least a real supervisor or manager from Humana will eventually contact you. If you disagree with a decision (they use a third-party, "Intake," that actually decides for them), file a grievance and fax it to 8885562128. You have rights, USE THEM.

WE follow their procedures to avoid denials or OON (out of network) charges, even having their reps email us In-Network Providers only. They still claim charges as OON even when we verify that docs/procedures are IN network and covered before scheduling. They are unethical at best. Likely fraudulent AW. Will be reporting them to the Ins. Commissioners office with detailed info.

I am on medicare and I have Humana as my insurance company. I think this is a fantastic company and I recommend them highly. They offer wonderful coverage - the pharmacy is convenient, reliable and exceptionally reasonable (most of my medications are free) and the medicines arrive by mail.

I ordered an RX renewal Humana webpage. No response, so I tracked it, to find it was still pending after 2 weeks. Called customer service, she implied I was lying about renewal date and that I needed to be patient despite the date showing on the webpage matching what I was saying. I was forwarded to another department where agent was insolent and insulting. Claimed he had just called the doctor's office 3 times with no answer.

Please do NOT spend any $ with Humana. This has got to be one of the most horrible insurance places in the U.S. I will not go into the detail of what has happened to our family - but Humana is evil. They do not provide any coverage when you need it. What in the world are we paying for every month, to then be denied. Our doctor at our local Evergreen Hospital had to argue, debate and even yell at the the Humana contact who was not listening to her plea to help get them to cover and get our family member the proper care. Humana covered NOTHING. Sent our family member home when they were just in the ER and need rehabilitation.

I was referred to a cardiologist to investigate a heart flutter. When I told my cardiologist it happens every other week or so, he decided based on that frequency that I should just wear a monitor for a week vs a one day monitor because the one day monitor wouldn’t be likely to catch the flutter. Humana refused to cover the claim for the monitor because apparently it’s their policy that the 1 day monitor be used first. A patient is going to follow their doctor’s recommendation and not pull out their insurance policy with a magnifying glass and question the cardiologist’s recommendation based on what a company feels like reimbursing. Health should come first Humana!

First year with Humana ChoiceCare POS via employer plan. Truly dreadful denial of claims from an in-network provider. Humana letters state the provider is out-of-network. Simultaneously I log into "My Humana" and the same provider is in-network for my plan. This is confirmed by telephone contact with Humana. Still the initial claim and subsequent appeal is denied with the result I'm left with a $2,300 bill for a routine preventative procedure. This is only one example of denials plus refusals to pay agreed amounts to in-network providers based on "incorrect billing". I do seriously wonder if all claims staff are paid more if they deny claims. Customer support services are a total joke. Lobbying for employer to ditch this awful company at the end of this year. Consumer Affairs should introduce a negative rating scale especially for Humana victims.

My husband was transported to the ER 2 weeks ago due to a seizure and admitted to the hospital where he got great care and was put through numerous tests to determine, or eliminate, the cause. Humana has denied the claim saying the hospital should not have admitted him (he couldn’t even stand up and could not have gone home and just wanted to sleep, characteristics of post-seizure). He has talked to numerous Humana people and gotten different stories about how to go about appealing the denial (Humana said the hospital filed the claim “incorrectly”). He even got a lecture from one Humana employee. The hospital is appealing this on his behalf and have assured him that he will not pay the $42,000 bill. Humana has taken the “human” out. This is a horrible insurance company who cares nothing about their insureds. We will be switching insurance companies as soon as we can and this company is a story for 60 Minutes.

If you like not having your meds or running out a lot sign up. This company is the worst run pharmacy I have ever seen in my life. Giant scam and it and Humana need to be shut down yesterday. You can spend hours on the phone and get nowhere and on and on. No one knows what is going on and dont care.

August 2019: The cost for ** 90 day supply is $3,060.11. Humana does not cover this. The generic version ** is $2,013.57 for a 90 day supply. Humana does not cover that. My digestive health doctor submitted paperwork to include these drugs and my pharmacy DENIED! My doctor also asked Humana to make a drug tier exception. DENIED! Humana offers gym membership and rides to the doctor's office but not life saving medication. I can’t make sense of this.

This insurance is a joke. After 2 hospitals in 2 weeks, now in rehab still can’t get a response from them. Said I don’t have power of attorney. I’ve sent 3 into them. My husband is not able to handle his medical needs. Will not ever use this insurance again!!!!

I work in the Health care industry and I have seen this Company evolve into such a horrific, mind blowing, money hungry company it is beyond me. Instead of worrying about the patient's needs or the patient's wants. They will go behind the patient's back and tell the MD office or care team providing services for said patient and tell them they can not see the patient anymore. That they have had enough visits and if they see the patient anymore, then the patient will incur the bill. Then when we tell the patient I am sorry but your insurance will not allow us to see you anymore and they call Humana. Humana will tell them 'Oh no we never said that, we have tried to reach out to them but haven't been able to, that's why we don't have any authorizations for you.'

I recently had surgery at an in network hospital and everything was done by in network medical professionals. I have gotten bills from radiology and a specialist who are all in network. I hope more bills aren't coming my way. I got a statement yesterday from Humana and it shows practically every service has been marked denied. Out of over $33,000 in charges, only $847 was approved. Really? Their customer "service" is just as bad. I have had this insurance for only 3 months and it is by far the worst situation I have seen yet.

After only two months on this plan, I am ready to bail. Tried to find a dentist, but their dental physician listing was so obsolete that it was unusable. I made 4 appointments to 4 different dental offices only to discover that these dentists were long gone, and the new ones were not in the network. I work long hours and don't have time to spend hours each day searching for someone to clean my teeth. Humana needs to do their homework. I called the "friendly" insurance agent who signed me up, but received no callback. Luckily, in two months I can start the process to go elsewhere. In the meantime it would be easier to go a college dental school for services than to spend hours each day researching dentists in my spare time. If you sign up with Humana, you are abandoned as soon as you lay down your money. If I could I would give this company 0 stars because they are lazy.

A month and a half ago I started having left eye blurred vision. Humana said I first had to see an Optometrist (half hour away) to get a referral. I did. Then I was told there were no Opthamologists in my area. All of this took nearly four weeks! I called them. Upset after making an appointment with a non-Humana DR. and they said I could go outside the "Network" but would have to fill out a form. Several calls and a month with a bad eye to tell me this? Then I tried to find an Endocrinologist for some blood work - SAME ISSUE! No DR.s in my area take Humana!

My insurance last year was through United Health Care who allowed my Good RX prescriptions to count toward my deductible, thus making medications affordable until I reached the amount (which I believe is currently $415 or close to that). I have spent over $200 this year with Good Rx and now discover none of that will count toward my deductible with Humana. Based on that and the other reviews here, I highly suggest people find another alternative prescription provider.

In one word: terrible. They talk the talk, but do not walk the walk. I am in the Seattle area and needed hand surgery, there is only one surgeon in a dangerous area of downtown that takes Humana. Seattle's metro area is nearly 4 million. The medical office I was referred to reported to me that they have nothing positive to say about Humana, specifically they state poor billing issues, difficulty getting scripts filled and inability to find a human to speak to.

This is the absolute worst insurance company there is to deal with as a provider. They say they go by Medicare guidelines for Medicare Advantage patients but DON'T. Even when you send in PROOF THAT THEY'RE GOING AGAINST MEDICARE GUIDELINES, they still insist they're going by Medicare guidelines. They DENY EVERYTHING and tell us it's an internal policy and refuse to give us the policy information. They're just terrible. JUST TERRIBLE. If I could give 0 stars I would. They just suck.

Looking for a provider in network is beyond frustrating to say the least. The list they provide on their website is never updated or correct. You would think calling them directly would be an easier task, think again. All they do is call the physician's office you are inquiring about and ask them if they are an accepting provider on three way and the conversation goes around in a circle. One would think that Humana would have a accurate and up to date list of physicians on hand when you call. It has been four days and I am still waiting to hear back on whether or not they have found an orthopedic surgeon accepting this plan. If you have options stay clear and save yourself the headache, time and effort. Get real insurance.

I'm 67 and in good health. I fell two weeks ago and broke a bone in my foot. All foot specialist in the Coeur d'Alene have discontinued working with Humana, because they are so BAD to work with. I have been searching for a foot doctor and can't find one that accepts Humana. What I just found out is that I can't even use my Medicare. The program that Paris ** sold me gave Humana full control and they govern over Medicare. I can't change my insurance until October 1st. In the meantime I have to pay cash to a foot doctor while Humana dings my credit card.

After holding more than 73 minutes and after speaking to 5 service specialists, no business was taken care and then their tape recorder told me to hang up to call the same number again. Specialists are all poor speakers of English. Either transferred me to the physician line (WRONG Line) after being told I am a patient or simply hung up & disappeared each time. Humana should immediately terminate this outsourced contractor. They get paid by Humana by wasting time of callers without doing their job.

I have never in my entire 70 year life had a worse experience with a company, its services, or its "partners." The nicest word is HORRIFIC! If I had to depend on Humana-anything, I'd be buried soon. Absolutely EVERYTHING, from the initial sign up process and thereafter has been a problem. First, THEY selected my primary care - which I definitely did not agree with! Second whenever I call or chat online, I get the royal runaround because no one seems to know what they are talking about. Third, everything I do has to go through my new primary care -- even if he refers me to a specialist and I get a prescription (for physical therapy or x-ray or MRI), I have to go BACK to my primary care doctor. Then he may change or decide on a different prescription. [Gee, isn't that a breeding ground for collusion?]

Although I have been with Humana for three years, I find this organization utterly impossible to work with. If you have a question, require clarification, or have any other lead that requires telephone contact, you will easily spend an hour jumping through hoops. You try to work around this issue by using the Internet, but there are the frustration even exceeds that which you experienced on the phone. I stay with Humana only because I don’t know where else to go to improve service and coverage. On one occasion where I required surgery, approval from Humana came so late that I had to reschedule the surgery delaying the procedure for weeks. Select them at your own risk!

I switched from a United Health Care HMO to a Humana PPO in Florida based on Humana's superior ratings and lower annual maximum cap. I'm 70 years old. I've been engaged in non-stop warfare with Humana since April over denial of prescription medication reimbursement during a hospital stay and their refusal to prescribe a drug that was not included in their formulary, despite my physician's claim that only this drug could successfully address a medical issue. I appealed their denial to Maximums Federal Services, a so-called independent "third party". They denied me as well. Neither Humana or Maximus even attempted to suggest an alternate drug. As a last resort I appealed to Medicare and a legal hearing before a judge was held telephonically. Two days later he issued a ruling in my favor forcing Humana to supply me with the drug.

My parents are in their 80s and suffer from dementia. A Humana salesman came to their house and got my dad to sign them both up for the Humana Medicaid supplement. On their behalf, I called several Humana sales offices to explain - mother is on Medicaid and does not need the extra Medicare supplement, nor does my father. Plus, in our county in Indiana, it provides them worse coverage (less days) for rehabilitation services. Regardless - they were signed up under false pretenses.

Humana Military took over Tricare East in January 2019. I have 7 claims with them so far, and they have illegally denied five. I appealed and cited the correct law that pertained, and they again denied the claims and again used the same illegal reason. I have now informed them in writing FIVE TIMES, and they still don't understand their incompetence. We should come together and file a class action lawsuit against them.

I have been pleased with what Humana covers pertaining to my hip surgery and rehab!! I feel so confident with the PT and OT therapy I have received since released to skilled facility before I go home that I will be safe and learned the do's and don'ts after surgery to continue to heal and move safely after surgery.

I had a Neurostimulator put in 3 years ago and it stop working. They scheduled me for a removal of the device and Humana would not approve it. Now I am stuck with a non working device and no way of getting it out. I would caution people about trying to have any kind of procedure done. It takes months for Humana to approve anything. This is the worst company anyone can get.

I call on insurances everyday for dental patients and Humana is THE WORST. The customer service reps don't seem to speak or understand English well, and if you have any questions, forget it. You'll never get a straight answer. Just wait for them to tell you they need to transfer your call - they'll just put you right back in the queue where your call will sit for at least 45 minutes, only to be answered by another rep who also tells you they need to transfer your call. It's intentional. They're counting on offices and patients getting so frustrated they just accept what pitiful information (or in the case of dental offices, PAYMENT) you're given. If you have a choice for your medical/dental insurance, AVOID Humana.

I have had Humana Dental several months now, paying close to $60 per month for my coverage. During this time I have never received any proof of coverage or any form of an Insurance ID. I also phoned around asking different Dentists if they accept this insurance. Even Dentists Humana says are in the Network. Well I was told over and over the coverage is useless. So I ended up cancelling my policy. Why should I pay for insurance that covers nothing and is useless. So several months I have wasted my money. Humana customer service agents barely spoke English. And talk about rude. The agents are horrible. Humana is an Insurance Company I sure as heck don't trust. I'm glad to be rid of them!!

Last week I had Roux-en-Y gastric bypass surgery. The doctor prescribed liquid ** for pain control. Humana denied the liquid saying they allowed tablet form. Humana apparently does not understand bariatric patients cannot take pills following surgery. I had to crush it to take it.

My wife has been diagnosed with cancer. She had appointments through two different doctors (oncologist and radiology oncologist) for chemo and radiation which must be run concurrently. First Humana would not authorize one of the chemo meds, which cause us to delay treatment several days. Then Humana refused to authorize two radiation treatments a day. This caused another week of delay in treatment. Both authorization were finally authorized. BUT the patient should never suffer through this bureaucracy especially when faced with cancer where every minute is precious when treatment is concerned!

Humana Pharmacy has absolutely the WORST CUSTOMER SERVICE ever. The agents can NEVER answer my questions or give/provide a direct answer. I have called numerous times about the same issue - sometimes being on the phone/hold/transferred around for as long as 1 hour and 6 minutes, only to have the problem reoccur every month. My doctor has called and filed paperwork to have the problem resolved, but after over a YEAR NOW, it is not resolved. As soon as I can, I am dumping Humana. I have overpaid thousands of dollars because of their incompetency, mistakes and utter lack of organization. Today, for the 12th time, I have been on hold FORTY MINUTES TODAY AGAIN WITH NO RESOLUTION. There are much better choices out there for prescription drug coverage.

I made a total of 4 calls, talked to 7 people and they think it's ** funny to play games and not just change my address. I'll never get my mail from them again because God forbid they just do their job. If you can avoid this company they are 100% useless.

I had to pay out over a thousand dollars for my son's oral surgery back in December of 2018. I have personally faxed (2/7/19) and certified mailed (2/12/19) the claim with ALL x-rays and op notes. Imagine that we are halfway through May of 2019 and it still isn't processed. I have called and discussed this as follows: 1/23/19 spoke to Nicole (processing), 2/15/19 Mckalaya and Kyle (processing), 2/25/19 Nicole/supervisor (processing), 3/8/19 Ann called me said she was sending it up to Corey to process in 5-10 days. 3/15/19 Regina (processing), 3/22/19 Faith and Melissa supervisor (processing), 4/15/19 Jacob and Crista supervisor (processing), 4/22/19 Mia and Jay ** (processing), 5/6/19 Ben (processing) sending for rush, 5/17/19 Stephanie and Melisa supervisor Still processing and sent to Rush. I worked at insurance and paid claims and this is the most pathetic claims processing I have ever seen.

Have enjoyed my various experiences. For example when my wife was in the hospital (dying) they were right there. Having a nurse come around every so often. They were always pleasant and thorough. Never had any troubles with prescriptions.

Two hours on the phone being transferred dozen times...I need a drug not on the formulary. The drug on the formulary will kill me, the one I need will help me.. They ultimately hang up on me several times.. The first person Shanice was rude, arrogant, condescending and hung up on me.. People at Humana are like government employees.. They do not care.. I had my doctor here to prescribe the meds.. They hung up on him.

Avoid Humana if you possibly can. My providers hate it. My dentist was on hold for 2 hours with Humana today and finally had to give up when it was office closing time. I had to wait a month for a pre-approval even though I said I was having quite a bit of pain. Their OTC is a joke, providing $35 a month and really skimpy choices in the OTC pharmacy, through which you have to order online. One other review that I saw said providers groaned when they heard they would have to deal with Humana. I actually saw that happen today. Save yourself some stress and go elsewhere.

If you are healthy and young, Humana may be good for you but EVERY healthcare professional we have encountered (and that's A LOT) moans when they discover my parents have Humana. If you don't need rehab, you might be ok, however parents have been denied extended rehab even when doctors and therapists recommend more. CHOOSE ANOTHER COMPANY!!!

Acute Bronchitis. Prescribed **. Needed pre-approval and was denied. Emergency room visit. Prescribed **. Need pre-approval. Went to my Primary care doctor. Explained why and what. Took 1.5 hours and 3 hang ups before Humana provided all the info necessary. Denial letter received 19 hours later. Humana had no intention of approving. Meanwhile I was coughing until I vomited or passed out. Borrowed money from my grocery fund to pay for it. With coupon from GoodRx I paid less than $12 for a nearly $50 medication. I have been warned by 2 pharmacies that Humana doesn't like to do pre-approval meds. Too bad zero stars isn't an option.

Had this insurance for over 2 years through Marketplace. I was going to a specialist and insurance paid their portion. Fast forward a year and they refused to pay for my specialist that year so I argued with them. They kept on changing their excuse for not paying. I finally had to pay the whole bill. Last year this insurance was no longer available in my state. About 3 months later my Dr sent me a bill from 2 years ago (insurance and I paid our share). Come to find out 1 1/2 years later they decided not to pay this and took their payment back. No notifications to me nothing.

Just stay away from this company. They conveniently forget to to tell you what is in network, and out of network. Consequently, I got charged 100.00 for my psychotherapy. Medicare alone, copay is less than 25.00 for this service. Stay away from this company.. One

When I call Humana pharmacy customer service, I go through the chain of 5 answers only to find out their pharmacy is closed and to call back during regular business hours. The problem is they never tell you in their recorded message what their regular business hours are!! What kind of customer service is that?

I tried to find an in network dentist, from list on Humana website. When I called dentist offices said they no longer accepted Humana or advised me that Humana covered basically nothing! Called Humana membership # 4 times. Got only recorded voices asking same questions over and over. Finally thought I was being transferred to a real person, but phone went dead, nobody answered. Website lists services covered but this is just for advertising, must submit claim, then they'll tell you if you're covered. Then it's too late, you're on the hook for the bill!

This insurance has been a nightmare from the start. Referrals mean nothing as authorizations are also needed with referrals. Insurance Company seems never to get the requests that the doctors assure me they sent. Customer service is horrific. Getting to see a specialist and getting tests done is not going to happen with this company. Best they're going to tell you is sure they're working on it. Will let you know that never happens. Just found out that the colonoscopy I was scheduled for has not been authorized. Nobody was going to let me know. I am glad I called before I went through the horrific prep that you have to do before a colonoscopy. Do not buy this insurance for yourself as you will be sadly disappointed.

I signed up for Medicare Drug Plan D with Humana in 2015. They set up payment for the plan via my credit card and input a wrong expiration date in their system for my credit card. Their system stopped charging my card for payments even though the card HAD NOT EXPIRED. Consequently Humana terminated my policy for non payment and now they refuse to re-instate even though all payments were paid as soon as I discovered their error (paid with the exact card they said was expired). The customer service staff, enrollment staff and sales department staff were ALL VERY RUDE and blamed me for THEIR error.

I was with Humana twice and it was a nightmare. I could not get a referral and I was sick with cancer. When I finally got a referral (over a year trying) I was sent to a wonderful Dr that had to biopsy me right away. When I went back to get the results of my biopsy, I did not have a referral? I refused to leave, and waited over an hour for Humana to allow my visit. It was grade 2 adenocarcinoma and I was sent to Moffitt Cancer Center. I had the worst experience after the surgery and got away from Humana for good. I should have sued them! I had many more horror stories about this awful excuse for health care, but it would take pages and pages. The best part? The bill! Outrageous amount! Now I see that I am signed up for Humana again, this will not be allowed on my part. I feel safer using my own choice.

Terrible customer service oriented department, I spend over 1 hour and 45 minutes between two phone calls with regards to a copay for a prescription with an extremely HIGH COPAY, finally I was told because my plan was RESTARTED only 2 months ago (have been insured for over 10 years with Humana Gold) I didn't have any right for a reduced/waive deductible. HUMANA IS THE ONLY COMPANY IN THE INDUSTRY THAT DOESN'T VALUE LOYALTY. "SHAME ON HUMANA."

Decent coverage but patient pay is a lot more than it used to be for seniors. Tests that you need as a senior such as lab work, certain X-rays are not covered under the current medicare plan offered by Humana. The billing departments border on harassment when requesting payments.

There's so many bad things... Where to start? First no one in Huntsville, Al. accepts this Ins. They won't pay. No one can understand you on their call line if you speak english. I spent 3 days just trying to get info. They or their phone service keeps hanging up on you after holding for 30 mins! Just look for any other Dental Ins... I don't know about the Medical.

I would not recommend this company to anyone. I have yet to get a return call from a manager who promised on 2 occasions to research and resolve the issues, which never happened. I spent HOURS on hold, tried to reach someone at corporate only to be treated rudely by the receptionist and not transferred to anyone. This is stems from an error on THEIR end, not mine, which is documented in the notes. However, if you do try to call their offshore customer service line, you get someone who only reads a script, can barely understand and doesn't help at all. THE WORST EXPERIENCE.

My sister Vickie suffered from a terrible fall last year. Unfortunately, she went into a coma and was on life support for two months. Tristar Medical Center in Nashville gave her great compassionate care. I wish I could say the same for Humana Insurance. Ironically, my sister sold insurance for many years and was a top producer. The hospital informed us that Humana had denied any help with long term care, stating, "That she will not improve." A few weeks later she awoke and Humana's response was again a "DENIAL" for any assistance. In my book, this is called FRAUD. Please warn others not to purchase any policies from this company. We will be filing a complaint with the state of Tennessee's Attorney Generals office. A caseworker with Tristar Hospital told me, "Your sister would have been better off if she wouldn't have purchased that policy, we see this from that company all the time."

Needed a psychiatrist for depression. Can't find one within 50 miles. All names on their list either won't take Humana anymore, or never did or are rated very poorly. Guess I can't find help when I really needed it. Complained once, gave them responses from the doctors about a year ago. Still on the list. They just don't care and are very incompetent. HELP ME!

I purchased Humana Military CHCBP as a COBRA after going off Tricare. It was sold as a product that "mirrored Tricare Standard" in terms of providers, coverage and rates. And in fact, that's how it worked for me from 2/2016 through 12/2017. However, starting in January of 2018, they moved their billing department from Tricare South to Tricare East. For the next 13 months until I disenrolled 2/1/2019, all my claims were wrongly processed as out-of-network because I am in Colorado.

I never used my dental coverage for over a year and got a cavity and called Humana dental and they called the dentist office and were told all Humana customers were on hold until May 1st due to Humana not paying their bills. My second choice was going to a clinic which I was not willing to do. Getting help from anyone was very difficult and sometimes very hard to understand over the phone. I spent hours over the phone, many, many return calls and still waiting to be able to go to the dentist that they chose. Would never recommend this dental coverage!!!

Humana offers so much more than just medical coverage. They have so many different ways of offering at no cost preventive activities and other help lines. I have been with Humana for years. They have went out of their way to suggest and assist me in getting extra help medically and financially. They’ve introduced me to so much extra help that I didn’t know existed or was eligible for.

Minimal coverage of prescriptions... They are not interested in preventing problems but spend our $ on a 'wellness' program which sucks. They want to send out a doc to weigh me and measure blood pressure but will not cover ** nor ** injections to prevent and improve on my osteoporosis as just an example. Going to a specialist is also cost prohibitive.. Last year is was a $50 copay, this year a $40 copay...

Just called Humana for explanation of denial of payment to a service provider. Was asked for call back number in case of disconnect. 15 minute hold. Disconnected. No call back. And this is not the first time. Or the second. Was calling having received letters from Humana of denial of payment for services rendered when I had called on the phone for confirmation of benefits and provider in-network. (I always call 3 different times to get 3 different reps and go with what 2 out of the 3 say. The website is no guarantee of accuracy.) This is the last time. Now shopping for new coverage.

Their customer service is something to be desired. You get transferred so many times and have to repeat the same thing over and over again. It becomes quite trying! I just recently found out that CVS Pharmacy completely overcharged me for a prescription that should have cost $10.00. I paid $39.00 for it. CVS has a bad habit of that I have just recently found out also. By the way this is their Drug plan not health.

Finally a salesperson I could understand completely! The knowledge of finding me a better policy and then explaining it to the max and answering all my questions. Even saved money every month for more value.

Switched from one provider in Humana Gold Plus to another due to incompetent nurse practitioner and lack of professionalism. Loved my new doctor after one visit which included discussion of treatment for pre-diabetes. Agreed to try a statin when she told me she would be fired if she didn't prescribe one due to high cholesterol. Received a call one week later from nurse advising medical director was ordering me to take 2 ** which was twice the dose prescribed by the doctor and 4 ** which was 4 times the dose prescribed by the doctor.

Five years ago I had a major heart event. Humana was right there for the emergency care, through an induced coma and aftercare with visiting nurse and food sent to my door. Through the following years Humana has provided excellent care and followup.

The sales man was good only not too honest. Our doctor retired shortly after and left us with a PA that knew nothing. Very disappointed with that. They like you to order from the Humana Pharmacy. The problem there is it takes forever to receive your meds and you cannot order early. They seem to feel it's not a problem. You can call your PA and have her call a local pharmacy and just order you enough to carry you till the other ones arrive. I placed an order 3-19. Today is 4-12 and I still have not received them but after 3 calls a week they keep saying give it another week. We will look for new insurance.

I was totally mislead about the change from Medicare to Medicare Advantage. If I could change today I would. In the zest to make a sale the explanation of the change was totally short of the realities.

The copays were too high, cost of insulin was ridiculous, the case managers never knew what was going on with you. Switched case managers almost monthly, it was difficult to get insulin for my pump under Part B Medicare.

My doctor ordered a prescription through Humana and Humana kept sending emails that this order required my approval. Five days later no answer to any email and final a Humana Rep said the site was down and maybe my doctor could give me samples of the blood pressure med till they got it together. The next rep ordered the meds and said it would be shipped overnight. I next find out they are out of this prescription and will send it when they get. Did arrive, so next Humana Rep sent me to CVS for the prescription, which a $15. This was after speaking to eight persons at Humana. 10 days later. They simple are not functional.