Humana Health Insurance Reviews

My retirement Medicare switched me over to Humana and it’s been the worst nightmare of my life. They’re denying all my medicine. I don’t get a CPAP. I don’t get my breathing medicine. I’m paying out of my pocket for all my things to live. It’s very sad.

Unbelievably poor customer service. By far the worst experience I’ve ever had.

I called Humana to solve a problem with my medication. My initial experience was horrible as the representative would not listen to my problem. I decided to quit the program and was transferred to an Angel who saved everything. Jasmine ** was the representative to help me quit. But instead of just letting me go, she resolved my problem. She listened to what I had to say, she contacted the technical staff to resolve the discrepancy between my experience and what the computer told her and got me right back on track. She was kind, patient, LISTENENED TO ME, and got my medication to me in a timely manner. KUDOS to Humana for having Angels in the midst.

As coverage for doctors and procedures they're good but the healthy options card is a disappointment. Also healthy options card should not be used to pay an alcoholic's rent. There's a guy in my building who pays absolutely nothing for rent because he is a monitor here and he's an alcoholic. I gets two hundred dollars deducted from his rent. He then pays the rest weigh the healthy options card. Why the healthy options card doesn't pay for food. The healthy options card should not be used to pay alcoholics rent so they can purchase more liquor

If I can leave a zero star I would but they don't let you. I am being treated for COPD and they have no other alternatives for the medication that I need not 1 that would not fall under a their 3 for COPD that isn't going to cost me an arm and a leg to pay. All 10 or more options I gave them all not being covered. They do not treat patients with COPD. They are the worst and most of my Drs are stopping taking Humana cause they do not pay claims. I can't even imagine what they told me. Basically I can die from not breathing cause I can't get the medicine I need and they say, "Oh well we don't have any covers meds for COPD." Do not ever get Humana. They are the worst ins Co in the world. How can you tell a patient you can't get treated for your diagnosis. If I can put a zero star I would. Absolutely the worst customer service and the worst ins plan I ever had. Beware. Do not get Humana. They stink and do not care about the patient's health!!!!!

Humana is one of the worst Medicare advantage providers in the United States. Every prescription my doctor prescribed has been denied. I was prescribed ** but my co pay was 700 dollars then my dr prescribed me ** a generic substitute for ** and the generic was 225 dollars more than the name brand. Every medication I seem to need to maintain a good quality of life is Tier 3 and the most expensive.

DO NOT use this company for medicare or any healthcare for that matter! They love to play the bait and switch game on what is covered, what is not, and what portion they will pay. When you call to complain you will be put through a plethora of painful prompts only to end up talking to foreign representatives you can't understand who read from script. They will then direct you to fill out appeals that will waste even more of your time. Terrible company!!!

Seriously Horrible insurance!!!! They denied me my medication that I need! They give a another one that they claim they cover BUT got denied again!!! No one knows what the heck is happening as customer service because their just reading about why my medication was denied or I don't know why it was denied!! Need to seriously switch from this horrible competent supplement known as health insurance!

I went with Humana because the sales rep presented a plan that fit my needs. However, it is now the end of the first quarter of the year and still haven't received a membership card with my correct name ( the 1st 3 never even got to me), and an OTC card was never sent. I have called more than 10 times over the weeks to resolve these issues... been on hold for 30 or more minutes, promised cards were on the way and nothing. When I called again just this past week, the rep told me that the previous rep only ordered an OTC card (that was in mid February) and that has yet to arrive.

It's taken me 18 phone calls, emails, chats over 14 months to try and get a 500 dollar mistake they made corrected. It's still not done. Their agents are untrained and useless even their supervisors don't know what they're doing. Stay away from this company. They told me my dr had not sent in a preauthorization form when she had it was in their records for months. I had to pay 159 out of pocket. It took 7 phone calls to find out what the problem was then it's taken 7 more phone calls which is still ongoing to try to get my money back. They also told my hearing aid dr I didn't have coverage when I did costing me another 1000 and they're refusing to reimburse me for that also. Stay away from them.

I went to Humana on 1/1/2026. Apparently, they require prior authorization on Dexcom G7 or Libre 3 now. I was not notified of this until I went to pick them up and the pharmacy wanted to charge me over over $300 dollars. Now I can't get my insulin Lispro because Humana changed the rules, they want me to use Insulin Aspart, which has major side effects of low limb swelling and diarrhea. I am a below the knee amputee and my prosthetic is fitting perfect. I have been through so much trying to get my blood sugars under control. There is not an oral medication that I can take due to horrific side effects, abdominal pain and bloody diarrhea. They set off the colitis. I can't take GLP-1 or GLP-2 because they cause horrific abdominal pain, and they cause my lipase and amylase elevate. Now they require me to have a prior authorization to see my prosthetists.

After receiving an approval letter from Humana (Cohere Health) for my back surgery and talking to a Humana representative a week earlier to confirm coverage, I received a letter of denial for the hospital written only 2 days after my admittance. I was there for 4 days with a tube draining blood out of my back and a catheter going to my bladder. How do they expect me to take care of myself when I couldn't get out of bed, drain the blood from the tube in my back and was so pumped up on pain medication? What kind of doctor did Humana have review my case? Or was it AI?

This is the worst insurance. No help. Keep always getting transferred to different representatives. Then can't understand most of them. For the process of having to prove chronic conditions to be able to use OTC benefits for groceries for their limited list that they go by very very disappointed and dissatisfied. Will never recommend and can't wait until open enrollment to sign up and never use this company again.

If I could give 0 stars I would, I am an Rph and called to help a patient that is being charged copays despite over-paying his max out of pocket for the year. It took 45 minutes for someone to tell me he has actually overpaid and they cannot explain to me why he has a copay, I'm still waiting on hold while they figure things out. This insurance is breaking the law by continuing to charge copays after a patient's out of pocket is met.

Humana benefits are great but their customer service reps SUCK!!! I have been trying for a week to correct a plan problem. The reps are not AMERICANS and very hard to understand, I have to repeat myself 4 times to different people and the last call I heard roosters and dogs barking. I finally spoke with JAYDON IN unenrollment dept. who I could understand and he say everything I told him was corrected. But now this morning 3/01/2026 I checked my HUMANA and the changes I did NOT want are in effect. Can’t call HUMANA because you get THE SAME THING!!

Poor, I agree that they are incompetent. When I signed up, we went through my short list of medications and they told me what my cost would be for each one. There is one that is essential and without telling me they cancelled it and when I called gave as reason they would only cover one month not three. I went without for 5 days, not good. Got a 30 day supply and was then informed that medication was not covered, have to try for a special exception. And now I can't switch insurance. Horrible, had more problems with them.

A agent signed me up with a plan that I had to pay 118. When I went to Dr and waiting on another Dr bill, I am retired and broke. Then she gave me a food card that was for feet and vitamins because I didn’t have a certain illness. This is not helping Seniors and thanks for putting me in debt 150.00. I do not trust or believe your agents! Your customer service is rude and everyone speaks with a dialect that can’t be understood this America and we speak fluent English!!!!

Do not go with this company. They promise you certain things and don't deliver on any of them. From the promise of groceries with the spend card to the promise of being able to use said card to pay for electric, they're all lies. Also 3 different bills came for the same coverage. Humana is the worst choice out all the few choices we have. PROMISES AND DREAMS SHATTERED.

I think their online shopping for over the counter items is pathetic. They have hardly anything compared to Devoted or United Health Care. Very Very Poor!!! The insurance itself is okay, but the OTC is just terrible!!!!!

My rating of 1 star should actually be a NEGATIVE 5! Since receiving the first notice of declination for a covered dental procedure in November 2025, I have spoken with 5 or more representatives, including a manager, to resolve the "address discrepancy" reason for denial. All of the denial notices indicate I should complete the enclosed form and fax it to a specific number - unfortunately none of the notices include a form. I have been told on 4 occasions that the discrepancy has been resolved, but I have yet to receive payment. I have spoken with the dental office on multiple occasions, and they are as frustrated with Humana Dental as I am. I highly recommend avoiding Humana for dental coverage - you might as well not have insurance!

To all seniors be aware of misleading quotes on your medication and coverage. They are taking advantage of seniors specifically if mentally challenged. They are trying to charge fees on my meds that are not what was presented to me. This is call unfair trade. I like to file a class action lawsuit if I get enough people to join me.

I only regret I can't give a negative 5 as a review. Their "system" would not schedule a ride because I called 5 minutes too late for two days ahead for my cardiology appointment. They started charging for my medicine all of a sudden...No warning. Untrained customer service agents and the list goes on. I'm really missing United Health right now! I was talked into Humana. Bad name for them because there is no "humanity" dealing with Humana. DO NOT USE HUMANA!! DO NOT USE HUMANA!! DO NOT USE HUMANA!!

Their claims process is atrocious. They kept denying a patient to rehab to relearn how to use her hands and walk and instead wanted to only provide her with home healthcare 1-3 hours per week! Even though her doctor and physical therapist in the hospital said it was downright dangerous to send her home in this condition.

Run from corrupt Humana Healthy Horizons in Florida. It's a corrupt crime ring. Get a lawyer or be ready file criminal and civil charges of harassment and conspiracy to sabotage your health care while you're all messed up with your sickness injuries... I believe for now the registered agent is CT corporation system in plantation fl. and there's a local office Miramar and main headquarters in Kentucky.. It's crossed over state lines so you can file in federal court... Good luck from Miami chuck royal green Kendall.. Also I'm still investigating if state owned AHCA has shares in humana healthy horizons in florida because I assume the been giving humana protection to get away with fraud & harassments.

Unprofessional and have no knowledge of what they are doing. Insurance was cancelled and still they took the money out of my account. You send them evidence and still you lose because the response is that there's no payment showing. Really?? Ok. I'm done with this company. Enjoy the $20.49.

I started coverage from Humana through Medicare on January 1st, 2026. I fell and broke my arm at 10 pm on Jan 30th. The emergency room gave me intravenous ** to be able to put my arm in a splint. This was after ** and another pain medication. It was 4 am by the time I was transferred to a hospital. Just walking from the bed to the bathroom made me start vomiting. There is no way I could have been ok at home. First letter I get from Humana is a denial of coverage for the hospital. Way to hit me when I'm down Humana!

"Humana has shown a complete lack of empathy and basic human decency in their repeated denials of a procedure that would life-changing for me. I have lived with advanced Parkinson's for 10 years and severe, debilitating back pain for over a year. Despite following every single one of their 'hoops'—including exhaustive physical therapy, multiple MRIs, X-rays, and countless doctor visits—Humana has twice denied a minor procedure that my specialists confirm would almost completely alleviate my pain and directly improve my ability to walk.

Can’t get a member ID card with my PCP’s name on it. Have called 3 times and explained that I need her NAME (not the medical corporation’s) on my card. Drs are having problems finding my records,referrals, etc. because my card has no physician name on it. Humana promises to mail it but when it arrives it still isn’t correct. Going into 3rd month using Humana, have had 3 different member ID cards and I still don’t have what I need. Very frustrating that no one seems knowledgeable about the processes. Will be changing to a new insurance during next enrollment period.

If I could give a minus even that would be giving Humana too much, Cardiologist put me on ** every 6 months Humana won't cover it. I have been on ** ever since my heartattack. Humana is now refusing to cover that. When insurance companies think they know more than Doctors who actually went to school studied what they are doing, but CEO sitting behind a desk trying to save a company a buck, would rather put people's lives in jeopardy to get that bonus I have no respect for this. I have more respect for the guy who did what he did to the United Healthcare CEO, because it's the same crap. I will go back to United Healthcare. I will not stay with garbage insurance. Close your doors. You're worthless.

If I could give his company a 1/8 of a star, I would. This company has people who just want to shove you around to other departments and not help with anything you need. They refuse to pay for my insulin, which out of pocket is 973 bucks for 3 pens and Hts just fast acting, not even my long-lasting. They told me it wasn't medically necessary for me to have insulin or even my dexcoms which makes it easy for my provider to keep an eye on my blood glucose levels and to be able to help me make adjustments when needed. I did lose my cool with one of their reps because they denied my claims for these medical products without talking to my dr and they said he denied it. How can he deny it if he hasn't spoken to them??? Don't waste your time with this company, they suck!!