Humana Health Insurance Reviews

This insurance is a scam. Every provider on their website they state in network is a lie. More than 90% of the providers they state are in network is not. They are liars and trick you into signing up when there is almost 0 actual in network providers while stating there are tons. Liars and they should be sued and taken to court for billions.

My mom had a devastating fall July 27, resulting in a Cervical Spine (C4/5) dislocation. Immediately after her injury she had non-purposeful movement of her wrists and ankles. She required surgery to stabilize her neck and spent 21 days in the hospital. Every 5 days Humana required a submission as to whether hospitalization was necessary. But wait it gets better. She then went to a skilled nursing facility where again every 5 days we had to submit verification that she did in fact need this level of rehab. Over the next 3 months they denied her care 5 times. Resulting in her family having to appeal their decision. We WON ALL 5 TIMES!!

I spend almost one hour with a salesperson while gathered my info. when I requested a written quote regarding our conversation, she stated the company does not do those and referred me to the website. There is no dollar amount there either. It is like signing up for something then find out what it cost and wait another year to change.

My Doctor makes me pay up front, then I have to submit the bill to Humana myself and wait a few months to get reimbursed direct from Humana. The Doctors office gave up on Humana, they said “You fight with them”.

Paid premiums on family for over a year. This was an extremely poor (and dumb) decision on my part. Humana collected big money and, in return, I paid big time $ in dental bills. What little Humana did pay, it took countless hours on the phone just trying to get them to pay practically nothing. Another loss on my part. An extremely and expensive experience. Unfortunately I did not invest in due diligence prior to getting skinned. Please do not make the same mistake! You will probably save money and definitely a LOT of time in just paying your dental bills. It is much less painful.

Jan. 2019, got a referral from my PCP for a surgery, Humana paid the surgeon, no problem, then denied the anesthesia bill, stating invalid ineligibility. Then Humana claims that I have "other insurance"...that other coverage was terminated 12/31/2018. I have spoken to and written to Humana multiple times for 10 months about this, they have assured me they will deal with it with "issue resolution teams" twice and nothing is corrected yet. I have had to pay out thousands of dollars for their negligence, one provider is so mad at Humana, they refused to re-bill to get me a reimbursement, as they don't trust Humana. Open enrollment is now, and I have got to change...

This is the worst company I ever used. So many problems. Been waiting almost a month for needles for insulin because they never sent them and claimed the needles are discontinued. Well not according to manufacturer. I s co made appt for me for a glaucoma test. Waited an hour took a bunch of tests then was told I would not be getting long glaucoma test because my insurance won’t cover it. I left the appointment called Humana and they didn’t even have a record of them making the appointment. I was hung up on by some entitled millennial who had absolutely no people skills. Nobody knows what the other is doing. They have no right running an insurance company. The CEO is BRUCE BROUSSARD but don’t think he will talk with you because he refuses to speak with the public this according to 3 separate so called customer reps.

The worst experience one can imagine. Humana Advantage is obligated to manage Medicare for its customers. One of their advertised benefits is home health aide services, 35 h/week, as stated in Medicare rules, based on "medical necessity," which the patient's doctor certifies. See, page 66 of 2019 Humana Evidence of Coverage booklet. Well, the doctor had certified the "medical necessity." Still, after months of fighting and hundreds of telephone calls to Humana call centers, NOTHING has been done.

I had Humana Medicare Advantage Plan N for only a few months. I chose it because I thought I was moving out of state but the place I was moving in didn't have my previous insurance plan. First of all the person who convinced me to taking the insurance was a fast talking salesman and wasn't really looking out for my best interests. He got the Rx plan mixed up. In the three months I was with Humana, I ordered prescription drugs twice, had two physicians visits and tried to get a flu shot.

I signed up with them because they, and all of their sales people and agents told me My Specialist was in their network. I repeatedly asked all of them if the Dr was on their plan. They all said yes. So I signed up. I went to the Dr. and I looked at their provider list and couldn’t see his name and I went to him a week ago. Called. Their office yesterday & said I could not find my Dr. So they looked and told me my Dr. was not in any of their plans. He is the only Dr. within 150 miles that can fill my back pump so that is why I was so concerned. So I called Medicare and filed a formal complaint & they enrolled me back in BlueCross. It will Start on 11/1/2019.

First, there are infinite numbers in the universe. Why must they use ** for a customer ID. I only had this plan, Gold HMO, for one year, during which time I had one visit to the doctor totaling around $250. No, they would not cover it, saying it was not the type of issue they cover. It was a minor cut that became infected and just required antibiotics. The plan also covered dental. I looked up their participating dentists on their website and called the dentist to make sure that they used the plan and the website was accurate. Yet they denied the claim due to "out of network". Fraud in my opinion. Stay very far away from this plan. These people are sick.

I recently signed up for Humana Medicare Advantage and received my membership card which contained instructions to confirm receipt by calling ** anytime. I called that number and after being asked to confirm my address and DOB was asked for a credit or debit card number to facilitate receipt of my $500 "bonus" for signing up with Humana. Needless to say, I did not provide any credit card information, hung up and contacted Humana on a number I knew to be real. They agreed that it was a scam, understood that the number I called was the number on the card they sent me but seemed otherwise indifferent. Kind of like they already knew about the problem.

My 98 year old mother had this highway robbery "Medicare Advantage plan" for 14 years. She paid premiums in advance. She does not go to the ER for a toothache or a muscle cramp. Meaning She does not go there if it is not LIFE THREATENING/A TRUE EMERGENCY. She went to the ER only once in 14 years. She paid her drug copays even if she was charged $500 for the non Tier 1 Exelon patches for the first fill and $100 thereafter. At 98 years old she maintained her health. Now - 7 days ago she got dehydrated, encephalopathic - meaning brain function was affected by her metabolism. She went into kidney failure (her baseline function was normal). She usually ambulates without any cane/walker and now she is weak. First admission to the hospital in 14 years with Humana highway robbery.

After 2 hours and 51 minutes, I am still on the phone with Humana trying to get information about a claim that was processed incorrectly. I have been transferred 5 times already and I am waiting on yet another representative that most likely can’t answer simple questions. I have spoken with 2 managers that can’t provide information. They are incompetent!!!

My payment was set up to be auto drafted. Got an email confirming that. Found out 3 months later when I went to use the insurance that not only did they not auto draft they cancelled the policy without informing me. I stopped getting bills for payment when the auto draft was set up. Do not recommend.

Humana Customer Service has gotten bad since last year. Humana Choice PPO is back at their stupid games again. They complain about paying bills in network and out of network. I am leaving Humana and cant wait to join AARP Medicare Complete United Healthcare PPO Medicare Advantage PPO. I cant even trust Humana because theyre blood sucking vampires and cost $$$$ and don't cover anything.

Poor service, definitely not at all worth having. 6+ hours and 12 phone calls later still no closer to getting anything done plus worth also getting kicked from phone calls cause their system sucks. Their medical claims office is a joke. They "say" they put urgent on a request for medication for preapproval and have it done at the end of the day which is a bold face lie, I should of known a insurance company can't be honest. You cannot get a straight answer from anyone. If you ask for a supervisor they have absolutely no pool what's so ever. And for anyone that's from Humana corporation all this phone calls have been recorded by our system so you know it's not a lie and everything I say is true. Medicare patients be forewarned now! If they offer this program for you deny it and go for a different insurance company all together. If you are paying out of pocket avoid them all together. Not worth spending anything on this company. Really. What a crappy company.

I was in a Catastrophic accident, Doctors have said that there had been at least 5 reasons for me to be Dead... Then there was Humana. I dropped 20' headfirst into concrete, acquired TBI and an IPH (stroke), I blew out vertebrae in back, herniated/bulged 6 out 8 cervical vertebrae, a complete break of bilateral Femurs, Fracture Left scapula, Left Humerus broken in 5 pieces. Initially, I was told I might not walk again, The Military Hospital I was rushed trauma 1, to failed to address back in a timely manner causing more problems and it to fuse while after not being treated. I had gone to civilian Dr., who tried to see if a kyphoplasty cd be done, but vertebrae had almost completely collapsed to where the attempted Kyphoplasty was not of any help.

Humana was supposed to pay my PC doctor twice I have been and they paid nothing. Reason they give is I need a prior authorization from my PC doctor to see my PC doctor. The PC doctor that they referred me to. I would not refer Humana to anyone.

They said all my Doctors were covered so I enrolled. I got bills in the mail. My psych isn't covered. But they said he was when I enrolled? They try to fix it...now I cannot see my psych at all or get my meds because they won't even allow to to private pay because my insurance won't allow it. I have to wait 4 months to get medicare back. Now I'm forced to find a new psych in their network.

It took me 3 months to get rid of Kaiser Permanente so I could go to an actual doctor instead of Kaiser quacks. I made my appointment with a doctor, excited to see this new doc, heard good things about him, appointment in 2 weeks. Then, Humana butted in! Since I'm no longer Kaiser and open enrollment change doesn't take effect till new year, Humana decided I needed an insurance plan and enrolled me! How did I find out? 8, count them, 8 envelopes and a thick 2019 Plan Coverage Package book! My new doctor doesn't take and DOES NOT want anything to do with Humana. Now my 2 week appointment has to be postponed. No medication until the new year! I am COPD with High Blood Pressure and enough medication to last through September. Thanks Humana! Hope I make it till the new year!

I was an employee at a small business that was enrolled with Humana's health insurance. Because we had high co-pays, I made sure I took every step possible when I needed to schedule an appointment for an ear infection I had at the time that I would go to a doctor who was in my network, because I didn't want the bill to be higher than my already high co-pay. I called Humana several times before going to the doctor to double, triple, quadruple check that I was going to a doctor who was in my network. The agent eased my concern initially, letting me feel assured that I would be going to a doctor who was in my network so I wouldn't have any issues or extravagant bills. About a month later, I see my card is automatically charged an additional $94, so I called and the urgent care where I went said that they were not in my network and I would need to take it up with Humana.

If you need something like an Outline of Coverage, forget it. Most all the reps are foreign, speak poor English, and they simply read their allocated scripts to you without giving you a chance to speak. Don't expect a supervisor to come to the phone, either. The reps are instructed to break down the complaint without a supervisor actually getting on the line. This is customer DISservice. If you need something badly enough, complain to CMS (Centers for Medicare and Medicaid Services). They're not much better, but at least a real supervisor or manager from Humana will eventually contact you. If you disagree with a decision (they use a third-party, "Intake," that actually decides for them), file a grievance and fax it to 8885562128. You have rights, USE THEM.

WE follow their procedures to avoid denials or OON (out of network) charges, even having their reps email us In-Network Providers only. They still claim charges as OON even when we verify that docs/procedures are IN network and covered before scheduling. They are unethical at best. Likely fraudulent AW. Will be reporting them to the Ins. Commissioners office with detailed info.

I am on medicare and I have Humana as my insurance company. I think this is a fantastic company and I recommend them highly. They offer wonderful coverage - the pharmacy is convenient, reliable and exceptionally reasonable (most of my medications are free) and the medicines arrive by mail.

I ordered an RX renewal Humana webpage. No response, so I tracked it, to find it was still pending after 2 weeks. Called customer service, she implied I was lying about renewal date and that I needed to be patient despite the date showing on the webpage matching what I was saying. I was forwarded to another department where agent was insolent and insulting. Claimed he had just called the doctor's office 3 times with no answer.

Please do NOT spend any $ with Humana. This has got to be one of the most horrible insurance places in the U.S. I will not go into the detail of what has happened to our family - but Humana is evil. They do not provide any coverage when you need it. What in the world are we paying for every month, to then be denied. Our doctor at our local Evergreen Hospital had to argue, debate and even yell at the the Humana contact who was not listening to her plea to help get them to cover and get our family member the proper care. Humana covered NOTHING. Sent our family member home when they were just in the ER and need rehabilitation.

I was referred to a cardiologist to investigate a heart flutter. When I told my cardiologist it happens every other week or so, he decided based on that frequency that I should just wear a monitor for a week vs a one day monitor because the one day monitor wouldn’t be likely to catch the flutter. Humana refused to cover the claim for the monitor because apparently it’s their policy that the 1 day monitor be used first. A patient is going to follow their doctor’s recommendation and not pull out their insurance policy with a magnifying glass and question the cardiologist’s recommendation based on what a company feels like reimbursing. Health should come first Humana!

First year with Humana ChoiceCare POS via employer plan. Truly dreadful denial of claims from an in-network provider. Humana letters state the provider is out-of-network. Simultaneously I log into "My Humana" and the same provider is in-network for my plan. This is confirmed by telephone contact with Humana. Still the initial claim and subsequent appeal is denied with the result I'm left with a $2,300 bill for a routine preventative procedure. This is only one example of denials plus refusals to pay agreed amounts to in-network providers based on "incorrect billing". I do seriously wonder if all claims staff are paid more if they deny claims. Customer support services are a total joke. Lobbying for employer to ditch this awful company at the end of this year. Consumer Affairs should introduce a negative rating scale especially for Humana victims.

My husband was transported to the ER 2 weeks ago due to a seizure and admitted to the hospital where he got great care and was put through numerous tests to determine, or eliminate, the cause. Humana has denied the claim saying the hospital should not have admitted him (he couldn’t even stand up and could not have gone home and just wanted to sleep, characteristics of post-seizure). He has talked to numerous Humana people and gotten different stories about how to go about appealing the denial (Humana said the hospital filed the claim “incorrectly”). He even got a lecture from one Humana employee. The hospital is appealing this on his behalf and have assured him that he will not pay the $42,000 bill. Humana has taken the “human” out. This is a horrible insurance company who cares nothing about their insureds. We will be switching insurance companies as soon as we can and this company is a story for 60 Minutes.

If you like not having your meds or running out a lot sign up. This company is the worst run pharmacy I have ever seen in my life. Giant scam and it and Humana need to be shut down yesterday. You can spend hours on the phone and get nowhere and on and on. No one knows what is going on and dont care.

August 2019: The cost for ** 90 day supply is $3,060.11. Humana does not cover this. The generic version ** is $2,013.57 for a 90 day supply. Humana does not cover that. My digestive health doctor submitted paperwork to include these drugs and my pharmacy DENIED! My doctor also asked Humana to make a drug tier exception. DENIED! Humana offers gym membership and rides to the doctor's office but not life saving medication. I can’t make sense of this.

This insurance is a joke. After 2 hospitals in 2 weeks, now in rehab still can’t get a response from them. Said I don’t have power of attorney. I’ve sent 3 into them. My husband is not able to handle his medical needs. Will not ever use this insurance again!!!!

I work in the Health care industry and I have seen this Company evolve into such a horrific, mind blowing, money hungry company it is beyond me. Instead of worrying about the patient's needs or the patient's wants. They will go behind the patient's back and tell the MD office or care team providing services for said patient and tell them they can not see the patient anymore. That they have had enough visits and if they see the patient anymore, then the patient will incur the bill. Then when we tell the patient I am sorry but your insurance will not allow us to see you anymore and they call Humana. Humana will tell them 'Oh no we never said that, we have tried to reach out to them but haven't been able to, that's why we don't have any authorizations for you.'

I recently had surgery at an in network hospital and everything was done by in network medical professionals. I have gotten bills from radiology and a specialist who are all in network. I hope more bills aren't coming my way. I got a statement yesterday from Humana and it shows practically every service has been marked denied. Out of over $33,000 in charges, only $847 was approved. Really? Their customer "service" is just as bad. I have had this insurance for only 3 months and it is by far the worst situation I have seen yet.

After only two months on this plan, I am ready to bail. Tried to find a dentist, but their dental physician listing was so obsolete that it was unusable. I made 4 appointments to 4 different dental offices only to discover that these dentists were long gone, and the new ones were not in the network. I work long hours and don't have time to spend hours each day searching for someone to clean my teeth. Humana needs to do their homework. I called the "friendly" insurance agent who signed me up, but received no callback. Luckily, in two months I can start the process to go elsewhere. In the meantime it would be easier to go a college dental school for services than to spend hours each day researching dentists in my spare time. If you sign up with Humana, you are abandoned as soon as you lay down your money. If I could I would give this company 0 stars because they are lazy.

A month and a half ago I started having left eye blurred vision. Humana said I first had to see an Optometrist (half hour away) to get a referral. I did. Then I was told there were no Opthamologists in my area. All of this took nearly four weeks! I called them. Upset after making an appointment with a non-Humana DR. and they said I could go outside the "Network" but would have to fill out a form. Several calls and a month with a bad eye to tell me this? Then I tried to find an Endocrinologist for some blood work - SAME ISSUE! No DR.s in my area take Humana!

My insurance last year was through United Health Care who allowed my Good RX prescriptions to count toward my deductible, thus making medications affordable until I reached the amount (which I believe is currently $415 or close to that). I have spent over $200 this year with Good Rx and now discover none of that will count toward my deductible with Humana. Based on that and the other reviews here, I highly suggest people find another alternative prescription provider.

In one word: terrible. They talk the talk, but do not walk the walk. I am in the Seattle area and needed hand surgery, there is only one surgeon in a dangerous area of downtown that takes Humana. Seattle's metro area is nearly 4 million. The medical office I was referred to reported to me that they have nothing positive to say about Humana, specifically they state poor billing issues, difficulty getting scripts filled and inability to find a human to speak to.

This is the absolute worst insurance company there is to deal with as a provider. They say they go by Medicare guidelines for Medicare Advantage patients but DON'T. Even when you send in PROOF THAT THEY'RE GOING AGAINST MEDICARE GUIDELINES, they still insist they're going by Medicare guidelines. They DENY EVERYTHING and tell us it's an internal policy and refuse to give us the policy information. They're just terrible. JUST TERRIBLE. If I could give 0 stars I would. They just suck.

Looking for a provider in network is beyond frustrating to say the least. The list they provide on their website is never updated or correct. You would think calling them directly would be an easier task, think again. All they do is call the physician's office you are inquiring about and ask them if they are an accepting provider on three way and the conversation goes around in a circle. One would think that Humana would have a accurate and up to date list of physicians on hand when you call. It has been four days and I am still waiting to hear back on whether or not they have found an orthopedic surgeon accepting this plan. If you have options stay clear and save yourself the headache, time and effort. Get real insurance.

I'm 67 and in good health. I fell two weeks ago and broke a bone in my foot. All foot specialist in the Coeur d'Alene have discontinued working with Humana, because they are so BAD to work with. I have been searching for a foot doctor and can't find one that accepts Humana. What I just found out is that I can't even use my Medicare. The program that Paris ** sold me gave Humana full control and they govern over Medicare. I can't change my insurance until October 1st. In the meantime I have to pay cash to a foot doctor while Humana dings my credit card.

After holding more than 73 minutes and after speaking to 5 service specialists, no business was taken care and then their tape recorder told me to hang up to call the same number again. Specialists are all poor speakers of English. Either transferred me to the physician line (WRONG Line) after being told I am a patient or simply hung up & disappeared each time. Humana should immediately terminate this outsourced contractor. They get paid by Humana by wasting time of callers without doing their job.

I have never in my entire 70 year life had a worse experience with a company, its services, or its "partners." The nicest word is HORRIFIC! If I had to depend on Humana-anything, I'd be buried soon. Absolutely EVERYTHING, from the initial sign up process and thereafter has been a problem. First, THEY selected my primary care - which I definitely did not agree with! Second whenever I call or chat online, I get the royal runaround because no one seems to know what they are talking about. Third, everything I do has to go through my new primary care -- even if he refers me to a specialist and I get a prescription (for physical therapy or x-ray or MRI), I have to go BACK to my primary care doctor. Then he may change or decide on a different prescription. [Gee, isn't that a breeding ground for collusion?]

Although I have been with Humana for three years, I find this organization utterly impossible to work with. If you have a question, require clarification, or have any other lead that requires telephone contact, you will easily spend an hour jumping through hoops. You try to work around this issue by using the Internet, but there are the frustration even exceeds that which you experienced on the phone. I stay with Humana only because I don’t know where else to go to improve service and coverage. On one occasion where I required surgery, approval from Humana came so late that I had to reschedule the surgery delaying the procedure for weeks. Select them at your own risk!

I switched from a United Health Care HMO to a Humana PPO in Florida based on Humana's superior ratings and lower annual maximum cap. I'm 70 years old. I've been engaged in non-stop warfare with Humana since April over denial of prescription medication reimbursement during a hospital stay and their refusal to prescribe a drug that was not included in their formulary, despite my physician's claim that only this drug could successfully address a medical issue. I appealed their denial to Maximums Federal Services, a so-called independent "third party". They denied me as well. Neither Humana or Maximus even attempted to suggest an alternate drug. As a last resort I appealed to Medicare and a legal hearing before a judge was held telephonically. Two days later he issued a ruling in my favor forcing Humana to supply me with the drug.

My parents are in their 80s and suffer from dementia. A Humana salesman came to their house and got my dad to sign them both up for the Humana Medicaid supplement. On their behalf, I called several Humana sales offices to explain - mother is on Medicaid and does not need the extra Medicare supplement, nor does my father. Plus, in our county in Indiana, it provides them worse coverage (less days) for rehabilitation services. Regardless - they were signed up under false pretenses.

Humana Military took over Tricare East in January 2019. I have 7 claims with them so far, and they have illegally denied five. I appealed and cited the correct law that pertained, and they again denied the claims and again used the same illegal reason. I have now informed them in writing FIVE TIMES, and they still don't understand their incompetence. We should come together and file a class action lawsuit against them.

I have been pleased with what Humana covers pertaining to my hip surgery and rehab!! I feel so confident with the PT and OT therapy I have received since released to skilled facility before I go home that I will be safe and learned the do's and don'ts after surgery to continue to heal and move safely after surgery.

I had a Neurostimulator put in 3 years ago and it stop working. They scheduled me for a removal of the device and Humana would not approve it. Now I am stuck with a non working device and no way of getting it out. I would caution people about trying to have any kind of procedure done. It takes months for Humana to approve anything. This is the worst company anyone can get.

I call on insurances everyday for dental patients and Humana is THE WORST. The customer service reps don't seem to speak or understand English well, and if you have any questions, forget it. You'll never get a straight answer. Just wait for them to tell you they need to transfer your call - they'll just put you right back in the queue where your call will sit for at least 45 minutes, only to be answered by another rep who also tells you they need to transfer your call. It's intentional. They're counting on offices and patients getting so frustrated they just accept what pitiful information (or in the case of dental offices, PAYMENT) you're given. If you have a choice for your medical/dental insurance, AVOID Humana.

I have had Humana Dental several months now, paying close to $60 per month for my coverage. During this time I have never received any proof of coverage or any form of an Insurance ID. I also phoned around asking different Dentists if they accept this insurance. Even Dentists Humana says are in the Network. Well I was told over and over the coverage is useless. So I ended up cancelling my policy. Why should I pay for insurance that covers nothing and is useless. So several months I have wasted my money. Humana customer service agents barely spoke English. And talk about rude. The agents are horrible. Humana is an Insurance Company I sure as heck don't trust. I'm glad to be rid of them!!

Last week I had Roux-en-Y gastric bypass surgery. The doctor prescribed liquid ** for pain control. Humana denied the liquid saying they allowed tablet form. Humana apparently does not understand bariatric patients cannot take pills following surgery. I had to crush it to take it.

My wife has been diagnosed with cancer. She had appointments through two different doctors (oncologist and radiology oncologist) for chemo and radiation which must be run concurrently. First Humana would not authorize one of the chemo meds, which cause us to delay treatment several days. Then Humana refused to authorize two radiation treatments a day. This caused another week of delay in treatment. Both authorization were finally authorized. BUT the patient should never suffer through this bureaucracy especially when faced with cancer where every minute is precious when treatment is concerned!

Humana Pharmacy has absolutely the WORST CUSTOMER SERVICE ever. The agents can NEVER answer my questions or give/provide a direct answer. I have called numerous times about the same issue - sometimes being on the phone/hold/transferred around for as long as 1 hour and 6 minutes, only to have the problem reoccur every month. My doctor has called and filed paperwork to have the problem resolved, but after over a YEAR NOW, it is not resolved. As soon as I can, I am dumping Humana. I have overpaid thousands of dollars because of their incompetency, mistakes and utter lack of organization. Today, for the 12th time, I have been on hold FORTY MINUTES TODAY AGAIN WITH NO RESOLUTION. There are much better choices out there for prescription drug coverage.

I made a total of 4 calls, talked to 7 people and they think it's ** funny to play games and not just change my address. I'll never get my mail from them again because God forbid they just do their job. If you can avoid this company they are 100% useless.

I had to pay out over a thousand dollars for my son's oral surgery back in December of 2018. I have personally faxed (2/7/19) and certified mailed (2/12/19) the claim with ALL x-rays and op notes. Imagine that we are halfway through May of 2019 and it still isn't processed. I have called and discussed this as follows: 1/23/19 spoke to Nicole (processing), 2/15/19 Mckalaya and Kyle (processing), 2/25/19 Nicole/supervisor (processing), 3/8/19 Ann called me said she was sending it up to Corey to process in 5-10 days. 3/15/19 Regina (processing), 3/22/19 Faith and Melissa supervisor (processing), 4/15/19 Jacob and Crista supervisor (processing), 4/22/19 Mia and Jay ** (processing), 5/6/19 Ben (processing) sending for rush, 5/17/19 Stephanie and Melisa supervisor Still processing and sent to Rush. I worked at insurance and paid claims and this is the most pathetic claims processing I have ever seen.

Have enjoyed my various experiences. For example when my wife was in the hospital (dying) they were right there. Having a nurse come around every so often. They were always pleasant and thorough. Never had any troubles with prescriptions.

Two hours on the phone being transferred dozen times...I need a drug not on the formulary. The drug on the formulary will kill me, the one I need will help me.. They ultimately hang up on me several times.. The first person Shanice was rude, arrogant, condescending and hung up on me.. People at Humana are like government employees.. They do not care.. I had my doctor here to prescribe the meds.. They hung up on him.

Avoid Humana if you possibly can. My providers hate it. My dentist was on hold for 2 hours with Humana today and finally had to give up when it was office closing time. I had to wait a month for a pre-approval even though I said I was having quite a bit of pain. Their OTC is a joke, providing $35 a month and really skimpy choices in the OTC pharmacy, through which you have to order online. One other review that I saw said providers groaned when they heard they would have to deal with Humana. I actually saw that happen today. Save yourself some stress and go elsewhere.

If you are healthy and young, Humana may be good for you but EVERY healthcare professional we have encountered (and that's A LOT) moans when they discover my parents have Humana. If you don't need rehab, you might be ok, however parents have been denied extended rehab even when doctors and therapists recommend more. CHOOSE ANOTHER COMPANY!!!

Acute Bronchitis. Prescribed **. Needed pre-approval and was denied. Emergency room visit. Prescribed **. Need pre-approval. Went to my Primary care doctor. Explained why and what. Took 1.5 hours and 3 hang ups before Humana provided all the info necessary. Denial letter received 19 hours later. Humana had no intention of approving. Meanwhile I was coughing until I vomited or passed out. Borrowed money from my grocery fund to pay for it. With coupon from GoodRx I paid less than $12 for a nearly $50 medication. I have been warned by 2 pharmacies that Humana doesn't like to do pre-approval meds. Too bad zero stars isn't an option.

Had this insurance for over 2 years through Marketplace. I was going to a specialist and insurance paid their portion. Fast forward a year and they refused to pay for my specialist that year so I argued with them. They kept on changing their excuse for not paying. I finally had to pay the whole bill. Last year this insurance was no longer available in my state. About 3 months later my Dr sent me a bill from 2 years ago (insurance and I paid our share). Come to find out 1 1/2 years later they decided not to pay this and took their payment back. No notifications to me nothing.

Just stay away from this company. They conveniently forget to to tell you what is in network, and out of network. Consequently, I got charged 100.00 for my psychotherapy. Medicare alone, copay is less than 25.00 for this service. Stay away from this company.. One

When I call Humana pharmacy customer service, I go through the chain of 5 answers only to find out their pharmacy is closed and to call back during regular business hours. The problem is they never tell you in their recorded message what their regular business hours are!! What kind of customer service is that?

I tried to find an in network dentist, from list on Humana website. When I called dentist offices said they no longer accepted Humana or advised me that Humana covered basically nothing! Called Humana membership # 4 times. Got only recorded voices asking same questions over and over. Finally thought I was being transferred to a real person, but phone went dead, nobody answered. Website lists services covered but this is just for advertising, must submit claim, then they'll tell you if you're covered. Then it's too late, you're on the hook for the bill!

This insurance has been a nightmare from the start. Referrals mean nothing as authorizations are also needed with referrals. Insurance Company seems never to get the requests that the doctors assure me they sent. Customer service is horrific. Getting to see a specialist and getting tests done is not going to happen with this company. Best they're going to tell you is sure they're working on it. Will let you know that never happens. Just found out that the colonoscopy I was scheduled for has not been authorized. Nobody was going to let me know. I am glad I called before I went through the horrific prep that you have to do before a colonoscopy. Do not buy this insurance for yourself as you will be sadly disappointed.

I signed up for Medicare Drug Plan D with Humana in 2015. They set up payment for the plan via my credit card and input a wrong expiration date in their system for my credit card. Their system stopped charging my card for payments even though the card HAD NOT EXPIRED. Consequently Humana terminated my policy for non payment and now they refuse to re-instate even though all payments were paid as soon as I discovered their error (paid with the exact card they said was expired). The customer service staff, enrollment staff and sales department staff were ALL VERY RUDE and blamed me for THEIR error.

I was with Humana twice and it was a nightmare. I could not get a referral and I was sick with cancer. When I finally got a referral (over a year trying) I was sent to a wonderful Dr that had to biopsy me right away. When I went back to get the results of my biopsy, I did not have a referral? I refused to leave, and waited over an hour for Humana to allow my visit. It was grade 2 adenocarcinoma and I was sent to Moffitt Cancer Center. I had the worst experience after the surgery and got away from Humana for good. I should have sued them! I had many more horror stories about this awful excuse for health care, but it would take pages and pages. The best part? The bill! Outrageous amount! Now I see that I am signed up for Humana again, this will not be allowed on my part. I feel safer using my own choice.

Terrible customer service oriented department, I spend over 1 hour and 45 minutes between two phone calls with regards to a copay for a prescription with an extremely HIGH COPAY, finally I was told because my plan was RESTARTED only 2 months ago (have been insured for over 10 years with Humana Gold) I didn't have any right for a reduced/waive deductible. HUMANA IS THE ONLY COMPANY IN THE INDUSTRY THAT DOESN'T VALUE LOYALTY. "SHAME ON HUMANA."

Decent coverage but patient pay is a lot more than it used to be for seniors. Tests that you need as a senior such as lab work, certain X-rays are not covered under the current medicare plan offered by Humana. The billing departments border on harassment when requesting payments.

There's so many bad things... Where to start? First no one in Huntsville, Al. accepts this Ins. They won't pay. No one can understand you on their call line if you speak english. I spent 3 days just trying to get info. They or their phone service keeps hanging up on you after holding for 30 mins! Just look for any other Dental Ins... I don't know about the Medical.

I would not recommend this company to anyone. I have yet to get a return call from a manager who promised on 2 occasions to research and resolve the issues, which never happened. I spent HOURS on hold, tried to reach someone at corporate only to be treated rudely by the receptionist and not transferred to anyone. This is stems from an error on THEIR end, not mine, which is documented in the notes. However, if you do try to call their offshore customer service line, you get someone who only reads a script, can barely understand and doesn't help at all. THE WORST EXPERIENCE.

My sister Vickie suffered from a terrible fall last year. Unfortunately, she went into a coma and was on life support for two months. Tristar Medical Center in Nashville gave her great compassionate care. I wish I could say the same for Humana Insurance. Ironically, my sister sold insurance for many years and was a top producer. The hospital informed us that Humana had denied any help with long term care, stating, "That she will not improve." A few weeks later she awoke and Humana's response was again a "DENIAL" for any assistance. In my book, this is called FRAUD. Please warn others not to purchase any policies from this company. We will be filing a complaint with the state of Tennessee's Attorney Generals office. A caseworker with Tristar Hospital told me, "Your sister would have been better off if she wouldn't have purchased that policy, we see this from that company all the time."

Needed a psychiatrist for depression. Can't find one within 50 miles. All names on their list either won't take Humana anymore, or never did or are rated very poorly. Guess I can't find help when I really needed it. Complained once, gave them responses from the doctors about a year ago. Still on the list. They just don't care and are very incompetent. HELP ME!

I purchased Humana Military CHCBP as a COBRA after going off Tricare. It was sold as a product that "mirrored Tricare Standard" in terms of providers, coverage and rates. And in fact, that's how it worked for me from 2/2016 through 12/2017. However, starting in January of 2018, they moved their billing department from Tricare South to Tricare East. For the next 13 months until I disenrolled 2/1/2019, all my claims were wrongly processed as out-of-network because I am in Colorado.

I never used my dental coverage for over a year and got a cavity and called Humana dental and they called the dentist office and were told all Humana customers were on hold until May 1st due to Humana not paying their bills. My second choice was going to a clinic which I was not willing to do. Getting help from anyone was very difficult and sometimes very hard to understand over the phone. I spent hours over the phone, many, many return calls and still waiting to be able to go to the dentist that they chose. Would never recommend this dental coverage!!!

Humana offers so much more than just medical coverage. They have so many different ways of offering at no cost preventive activities and other help lines. I have been with Humana for years. They have went out of their way to suggest and assist me in getting extra help medically and financially. They’ve introduced me to so much extra help that I didn’t know existed or was eligible for.

Minimal coverage of prescriptions... They are not interested in preventing problems but spend our $ on a 'wellness' program which sucks. They want to send out a doc to weigh me and measure blood pressure but will not cover ** nor ** injections to prevent and improve on my osteoporosis as just an example. Going to a specialist is also cost prohibitive.. Last year is was a $50 copay, this year a $40 copay...

Just called Humana for explanation of denial of payment to a service provider. Was asked for call back number in case of disconnect. 15 minute hold. Disconnected. No call back. And this is not the first time. Or the second. Was calling having received letters from Humana of denial of payment for services rendered when I had called on the phone for confirmation of benefits and provider in-network. (I always call 3 different times to get 3 different reps and go with what 2 out of the 3 say. The website is no guarantee of accuracy.) This is the last time. Now shopping for new coverage.

Their customer service is something to be desired. You get transferred so many times and have to repeat the same thing over and over again. It becomes quite trying! I just recently found out that CVS Pharmacy completely overcharged me for a prescription that should have cost $10.00. I paid $39.00 for it. CVS has a bad habit of that I have just recently found out also. By the way this is their Drug plan not health.

Finally a salesperson I could understand completely! The knowledge of finding me a better policy and then explaining it to the max and answering all my questions. Even saved money every month for more value.

Switched from one provider in Humana Gold Plus to another due to incompetent nurse practitioner and lack of professionalism. Loved my new doctor after one visit which included discussion of treatment for pre-diabetes. Agreed to try a statin when she told me she would be fired if she didn't prescribe one due to high cholesterol. Received a call one week later from nurse advising medical director was ordering me to take 2 ** which was twice the dose prescribed by the doctor and 4 ** which was 4 times the dose prescribed by the doctor.

Five years ago I had a major heart event. Humana was right there for the emergency care, through an induced coma and aftercare with visiting nurse and food sent to my door. Through the following years Humana has provided excellent care and followup.

The sales man was good only not too honest. Our doctor retired shortly after and left us with a PA that knew nothing. Very disappointed with that. They like you to order from the Humana Pharmacy. The problem there is it takes forever to receive your meds and you cannot order early. They seem to feel it's not a problem. You can call your PA and have her call a local pharmacy and just order you enough to carry you till the other ones arrive. I placed an order 3-19. Today is 4-12 and I still have not received them but after 3 calls a week they keep saying give it another week. We will look for new insurance.

The copays were too high, cost of insulin was ridiculous, the case managers never knew what was going on with you. Switched case managers almost monthly, it was difficult to get insulin for my pump under Part B Medicare.

I was totally mislead about the change from Medicare to Medicare Advantage. If I could change today I would. In the zest to make a sale the explanation of the change was totally short of the realities.

My doctor ordered a prescription through Humana and Humana kept sending emails that this order required my approval. Five days later no answer to any email and final a Humana Rep said the site was down and maybe my doctor could give me samples of the blood pressure med till they got it together. The next rep ordered the meds and said it would be shipped overnight. I next find out they are out of this prescription and will send it when they get. Did arrive, so next Humana Rep sent me to CVS for the prescription, which a $15. This was after speaking to eight persons at Humana. 10 days later. They simple are not functional.

The fees go up and the covered services drastically disappeared. For a retired Military family who have no choice this is despicable. We no longer are eligible to receive Optometry care, Dental Care, and almost all tests and frankly critical preventive heart and other care are routinely deemed 'unnecessary'.

So far I have been totally pleased with the service. I am facing some major surgery, I'll know more about my feelings after that process. The pharmacy service is excellent and very prompt. It is very easy to keep in touch with them about my needs.

For the most part I am satisfied with my health plan. The payments they have made are fair with the exception of my copay for physical therapy. $40 per session is too much. Prescription part of my plan is good and there is no copay this year for my PCP. They offer OTC allowances from their catalog 4 X year, reduced or zero dollar mail order prescription copays and free membership in the SilverSneakers fitness program.

Medicare Gold Plus plan with prescription coverage. Referral process is cumbersome. Large selection of doctors and specialists and no co-pays in many instances. I am very satisfied with my Medicare and prescription drug coverage.

Humana is very popular among Medicare recipients but I found the price that you paid for their services was not a good value. Their co pays were higher most, the local rep was hard to reach and when I called into customer service I always had long waits before I was able to speak to a rep. Their drug plan was good but I only have 2 prescriptions a month so that wasn't helpful to me.

Why are not all insurance overages transportable from state to state, region to region? Why is there different forms for each company? Why so many tier drug levels? Why is dental not considered medical and appropriately covered?

I have been with Humana for only 4 months but so far I am very pleased. I have IOLA primary care under this plan and they have been very nice to deal with. I have received referrals promptly from my PCP and Health Coach.

They inundate you with paper, every month. What can put in a sheet of paper (front &back) takes them 12 pages. Every month. They also inundate you with nonsense phone calls, even when you opt out. It seems the opt out only lasts for a month, then they start calling you again.

Great if you have 40 hours a week to spend on the phone with them. I’m not used to being lied to. Time for them to approve a referral was min 30 days up to 5 months. They seemed to go out of their way to deny care, deny you spoke before, or deny your doc sent paperwork. What a great business model. Collect insurance premiums and then refuse to authorize service. “No, you’ve never requested that before. We don’t have any paperwork. We don’t know what you’re talking about.” That way they never have to officially deny a claim or deny service.

I had surgery and had to pay money out of my pocket. Plus they claim I owe $1,000.00 which I don't understand why. I don't have money like that but, at least I thought it would have been paid. Please tell me what's going on and help me. I been on my job for awhile now and money coming out of my check every pay period. I just don't understand. I do need the help from them.

Doctor cannot get paid to do a standard blood test. Must go elsewhere, why can't the doctor in a HMO get paid for a blood test when other doctors that take the same HMO can get paid for a blood test? Must you get a PPO? They don't tell you this before they give you the policy.

Humana has taken good care of my medical expenses to a degree. I do have a serious issue about them not caring that monies are being stolen from them by health care professionals. For the simple fact when they are billed that means I am billed and I refuse to allow people to steal from me. Especially when it is the same doctors that refuse to treat me.

At times over the last 6 years Humana & staff has helped my husband & I more than any other organization. He has had a nurse come to our home, food delivered when we were broke, prescriptions at no copayment and so many other things to help that it's been unbelievable.

They need to provide prescriptions that work and not sugar pills. Getting at least 3 of mine from Walmart and CVS as Humana's are no good. All are pills relating to blood pressure and heart. Did not have this problem when using Blue Cross.

I want the extra help Insurance the dental. I cannot find anyone that accepts this insurance to redo my dentures. And these glasses ended up costing me old hundred dollars out of my pocket. I do not like that at all. I am very dissatisfied with the extra help. As far as paying for my medications fantastic. I love what it pays on copay and my medical doctor.

I'm on disability and cannot afford the cost of meds through them... When comparing most were $0. When I receive them, some are up to $26. The deductible is too high therefore I cannot receive the care I need. I am almost 60 and would love some TRUE advice on a better plan.

Despite repeated attempts to tell Humana I am not interested in their dental plan, they continue to harass me with unwanted mailers. I have asked them to remove me from their mailing list but the junk mail just keeps coming. After reading the reviews of this company, the people I really feel sorry for is the members. Thank goodness, I'm not one of them. ;-)

My nose doctor told me I need surgery. Humana has yet to approve my doctor request for surgery because I don't want to work with a nurse. I am not 50 or older. They don't care about their clients at all. Fyi all.

NEVER HAD A PROBLEM THAT COULD NOT BE SOLVED. They cover all my hospital bills and X-rays, etc, have rides to hospital and doctor's app. Never had problem with understanding the bills, and questions I have. Can get answers on net also.

It is ok and health insurance is hard to get and the companies don't do all that they should for their clients or customers... Health insurance is very expensive and it doesn't cover nearly as much as it should.

I could probably go on forever with how horrible Humana has been since the government has switched the Tricare North region under their care. My last pregnancy I had multiple doctors appts with the same doctor, at the same location, every time. My base messed up my active duty status (their fault) and it took almost a year to get corrected. Unfortunately, I had an ultrasound (SAME PLACE AS ALL THE OTHERS), during the timeframe I was shown as not active (when I was). It took a year to get Humana to finally acknowledge and approve my claim. Only for some reason, they only paid half of the claim. I'm active duty military and part of my entitlement is full coverage so there is no reason why they should only have covered half of it. I gave up fighting that battle as it no longer became worth it (couple hundred down the drain...)

I was ran around several times from this insurance company for their HMO dental plan. I can't believe that a business as big as this (maybe that's the issue) just runs people around. They made me wait two days before being assigned to a dentist and then me and the dentist's office kept waiting for them to assign me. Wasted about 45 minutes each phone call with Humana. If it wasn't for my school paying for this company I would not have them. I will be seeking out a new company after my insurance is up in June.

Not only is it completely frustrating dealing with Humana on the phone but the amount of confusion they intentionally cause is incredible! In my area they sub my coverage out to another company, the sub company is great but they dont share information with each other. So if I want to see a specialist I have to get approved by a company that I never chose to be involved with. When it comes to prescriptions, forget the fact that your doctor completed medical school and sees you in person in his or her office because Humana will decide what medications you can and can't have.

Worst insurance ever. Half of the customer service reps barely speak English. I finally got fed up with one very rude person who simply could not speak the language. When I asked to speak with her supervisor, she refused to put me through. Another rude rep put me on hold for almost half an hour. My phone battery ran out, so I lost the call. This company covers next to nothing, and whatever claims are submitted, ALWAYS come back as being charged more than what Humana believes is reasonable. We had a $5,000 deductible with a $7,500 family limit. Two years in a row, our out of pocket was in excess of $15,000.

Humana has included very good insurance support for myself during this past year. They also have included few & higher options compared with other insurance companies. But negative activities unfortunately being included for myself, was not including enough of medical Drs within my area while including Neurology. I am also emphasizing that few telephone representatives were unfortunately overseas or speaking improperly within our English language, that also hurts me a lot.

I will change my insurance away from Humana during next enrollment. I have had far too many difficulties with them as compared to other carriers. I will pay much more to a different carrier just to get reasonable service.

Have a large brain aneurysm, so no prior authorization for surgery required. Able to get surgery within 7 days. They sent me 7 days of meals, called and checked on me on day 3. Paid the bill within 45 days. I was terrified over the whole issue of this type of surgery and costs, but their handling of it was A+. My costs were reasonable. Thank you Humana.

I spoke with at least 10 people for 3 hours to simply log on to my account so that I could print up my cards, which I never received in the mail. I was met by rude technical assistant personnel and no one was able to help me. One person even tried to use the "I'm losing you" "hello are you still there". Mind you I was not on a cell phone - how lame is that. Horrible service. If I could cancel my plan on today I would!! I will never recommend Humana Vision to anyone and I will be changing my service when I am able. Don't waste your time with a company filled with people who can't or won't help!

Also, I got a bill saying I had not been authorized to go to a neurologist so I am responsible for the full payment. I have never been seen by a neurologist. The primary care doctor's office tells me they have more trouble with Humana than any other insurance company.

I called Humana to see if I need a referral. After putting in all the information and waiting for over 10 minutes for the process, opps can run it. Ask for a representative, finally spoke to someone and was told no referral needed. Asked for benefits line, sent me to rx benefits. After knowing I was calling about a surgery with my specialists, she goes through everything and "Oops can't help you. Only rx benefits. Let me transfer you." I get transferred to someone else which I think is the benefits for providers instead because they were talking and hitting buttons on the phone like crazy. I asked them to stop hitting buttons, "Was not me. I was on speaker phone," and then they hung up on me. This is after spending over 40 minutes on the phone and know I have to start all over again.

My mother was contacted by an insurance agent about a cheaper insurance. All that she was told was that she would save $120 a month. Her supplemental was $160.00. She signed up for this not knowing or having it explained to her that this was not a supplemental insurance. She was recently hospitalized and this is when we learned. Now because of this she has not supplemental and left with a copay on her hospitalization. Do not get this insurance.

My elderly mother has been scammed by Humana of Tennessee. She had the best insurance available for her age through my Dad's retirement plan. WHICH HE WORKED LONG AND HARD FOR! During open enrollment with BCBS of Tennessee we made no changes to her plan. She went to the doctor and they told her she no longer had BCBS. She had Humana. She said, "I don't want Humana." She has no recollection of talking with or communicating with Humana! They say they have her electronic signature. She does not own a computer and could not even log on or turn it on if she did!

When I moved to Ohio in September of 2017 I had to change my Humana plan. The sales person on the phone asked if I was a veteran. She explained that the plan for veterans was better for me than the plan I had before my move. She asked if I had dentures and explained that because I did the plan offered "a free denture reline once a year. Towards the end of 2018 I decided to take advantage of this option. Upon giving the dental office my Humana card they provided me with an estimate due to my coverage that showed that everything was covered completely. AFTER the reline I got a bill from Humana showing my "free" denture reline was only going to cost me $350.00. In the fine print that was not explained in any way it states that "a free denture reline is exactly "a" one plate, not upper and lower. They were also considerate enough to pay for the cheaper of the two plates.

I am a type 1 Brittle Diabetic. My prior insurance company, which was also a Medicare plan, approved my insulin and pump. At the first of the year I switched to Humana. First off they denied my insulin, a prior authorization was done and it was denied again. Then they denied my pump supplies. At this point not only was my doctor's office working on this, so was I. I am going on almost 3 months now with NO INSULIN! If it wasn't for My endocrinologist and her office supplying me with samples, I would be dead.

I've been with Humana 8 years and never had 1 problem until now. I order all 5 of my meds 90 day mail order. Their new policy is only 30 day max supply of ** which I will need the rest of my life due to severe anxiety. That makes me pay 3 copays of $17 ea month instead of $19 for 3 months. I'm on a fixed income and every $ counts nowadays. They have figured a way to make 3x as much...what a shame! I now get 180 3 month supply from Walmart for $16 using GoodRX.

Company doesn't pay claims. Company doesn't answer the phone (when they do they are people who don't speak clear English and the connection is poor). No matter what question I have I never seem to be in the correct department and cannot call this company without spending at least an hour on the phone, of this hour I spend 45 minutes on hold or TRANSFERRED. Employees don't know anything about insurance and have a million excuses for everything. Pay your claims.

Rec'd a call to have expired RX refilled. had to give all information to automated voice. Waited for rep, explained that I need to update DR info as I have a new Dr. After giving all info again, she said she couldn't do it and had to transfer me to another Dept. Transferred, gave all info and that person said she couldn't do it, that I had a different group plan so she would have to transfer me. Waited again... on phone 23 min, got disconnected. They had my number in case disconnected, but didn't call back. Got on line to try to change Dr. info. "Chatted" typed, with rep. after typing for another 20 min, she said she had to transfer me. I told her my Dr. information and asked her to contact whatever Dept needed it, that I was finished after being on phone and computer for 45 min. Unbelievable that they couldn't just take the Dr. name and put in in computer. AND one of my pet peeves is that you have to give your information over and over again.

Plan D program first cost $20.50 a month for the first year and for no reason next year was $30.50 a month 50 percent increase for no reason. This is extortion in every way. Canceled policy and got Aetna plan D program for $17.50 a month for the same policy. Do not buy a plan D policy from Humana. They will definitely rip you off!!!!

TRICARE has now a contact with Humana for all off base referrals. I got a referral from my doctor (military base) the middle of December 2018. It is now end of January 2019 and I am yet to be seen by a specialist. Humana keeps denying my referral saying my info is incomplete. My doctor and nurses have been sending information after information in to Humana without success. I have been calling Humana’s customer service. The people who work the phones are overwhelmed, rude and noncaring. Humana is by far the worst choice TRICARE could go with.

On January 21, 2019, Enrollment Department trainer, Rebecca **, in Tempe, AZ, used live patient records (mine for instance) instead of demos to train enrollment department representatives. I discovered this when I received an unsolicited welcome to the plan. I discovered that they had added a physician's name, whom I never heard of, and a powerful drug, which I do not take! To my records. Several hours after being notified that they did this, they had done nothing to remove the offending employee or audit their records to see how many others' private medical records had been exposed without consent.

You know what they say, "the bottom rises to the top," as in SCUM. Just check out the contacts at their "bored", oh, I mean, "board" of directors, and try to email them, you can't now... Last time I did about their non-payment of my claim, after several calls to their ehmmm "customer service" folks (that of course leads to delay and constant frustration), I was called back by more than a hidden threat, as the man said, our "business model," was to my distaste. Don't let the fancy credentials fool you, this group is profit minded, that's it, are you kidding me? They don't even try to hide it now... It's out there.

I called 3 times this week and was put on hold because all the CSRs are helping other people. 90 minutes I held on and gave up. Either they have 2 people answering phones of they are so incompetent that they are flooded. Anyway, DO NOT TRUST THEIR Rx program. They messed up my coverage so I had to pay out of pocket. Finally after 2 months someone saw their lack of paying attention to detail. So my coverage is good. Now to get my money back, I as a disabled person am told I have to got to the different pharmacies to collect paperwork. How about I break both your legs and demand you make it through a Marine Corps Recruit Depot to get your money and life back? Kind of hard. Humana lacks the Human in their Fake Name.

When I joined Humana about a year ago, I was "interviewed" on the phone as to my requirements and realised that I needed Medicare Part D, which I have not needed as I am very healthy. I was told that I needed it, so I joined and was told that I would be penalised $41.80 for late enrollment. I have just received my "Humana for your Medicare coverage" letter again telling me that I will be charged again $41.80 but this kind lady did tell me that I would be able to file a review, which I would like to do and a form will be put in the mail. The only thing that I have received from Humana are Robo calls which are quite consistent, and was never told that I would be able to file. Shame on you Humana.

My husband and I just moved to Florida six months ago and were told by a broker that Humana is a popular insurance in our area. We are meeting with someone this morning about changing to a different company. We should have read the reviews before committing to Humana. If you can get through to a representative you can be sure they will give you false information. They are poorly trained and don't know anything. While looking for a new physician I called to see if his office was in network. They told me no when in fact he is.

My daughter has only been on Humana since the 1st and I have already made countless frustrating, phone calls. She was assigned a PCP that is closed, her daily med has been denied that she needs to manage her autoimmune disease. I am out money on a Dr visit even though I followed their instructions on how to go and submit authorization number. These people act like they care about you when you speak to them on the phone, but their actions prove they wish to deny claims and requests at all costs no matter how much it hurts the health of the patient. I have canceled this plan for a new plan starting in February.

If I could give Humana less than one star I would. None of their customer service reps know what they are doing. They are poorly trained and they ALL have very heavy accents. It is impossible to understand them and I literally have to call multiple times to have the same conversation over and over because I can't understand most of their reps. They also give out inaccurate information. They'll tell me something is covered, and then I found out later that it isn't... Leading to hundreds of dollars in bills that I shouldn't have had to pay. I needed to have surgery but I was afraid to do it while I was on Humana because everything they tell me about coverage is incorrect. It was impossible to estimate the cost of surgery (and I know they'll find any excuse or bizarre rule to get out of paying for things), and I was terrified that if I had the surgery I'd end up with an enormous bill.

If you need a prior authorization, it will take an army to get it approved! Beware! Your life depends on medications that require prior authorizations! Run from this company! They will cost you money in the long run! Don’t be fooled!

Am just starting with Humana Medicare for 2019. I am taking chemo tx for breast cancer and they give me nausea medicine. Humana says they looked at surveys that say the type of chemo drug I am having infused has a lower risk for nausea and vomiting so they will not pay. So with my concerns about my cancer now I will take my chemo without preventive nausea medicine. I had heard Humana was a good company but this is terrible. I will have to try and find some over the counter medicine.

I've been a Humana member for years, paying by automatic withdrawal. Suddenly that stopped and I was billed by main for two months overdue. I got that paid over the phone, but have been unable to get my account set back to auto pay. This is because I can find the card that has my member ID on it. I've tried several of their phone lines, but their phone tree doesn't work for this. I've tried chat and almost got through, but there is no space for me to type my chat response. How about hiring a real human for some customer service?

Surgery was scheduled, was preauthorized. Dr.'s office has the name of the individual that provided the preauthorization, the date it was given and the time it was provided. The night before the surgery we got a phone call from the Dr.'s office stating that the insurance company had called and said they were canceling the preauthorization. I wouldn't recommend Humana to my worst enemy.

I broke my foot 18 days ago. It was a weekend so I contacted Humana and they told me which urgent care to see. I sat there for 45 minutes to find out they no longer accept my insurance. Went to the ER to find out that fractured all the bones on the outside of my foot. They told me to see an orthopedic surgeon within 2-3 days. I saw my primary doctor that Monday. He did an urgent referral to an orthopedic surgeon. That Wednesday my referral was denied because Humana said I had changed primary doctors. Which I had not! So I contacted Humana and got that squared away. My doctor put in another urgent referral. It took a week for the authorization. I was told which orthopedic surgeon to contact. I called to find out they no longer accept Humana.

I went to emergency dept in my network after Urgent care informed me to. I was having chest pain, left arm numbness and pain. I thought it was a stroke or heart attack. So grateful to still be here. Anyway, Humana denied paying the medical bill for emergency dept that is $15,476.00. Wow. I had never had any problem before with Humana. My primary doctor and Urgent care say I did the right thing by going to ED. Humana still insist it wasn't an emergency so now I am appealing this. Humana is saying Urgent Care should have taken care of me. I definitely need to find another health Insurance.

I am enrolled in Humana Gold Plus Medicare Advantage HMO. I was originally assigned to a Medical Group in Florida to a primary care physician when I moved from Texas October 1, 2018. I contacted Humana on 11-08-2018 and requested to change to another medical group since I was not happy with the physician assigned. I was told I could change as long as I chose one in the network. I gave them the name of the one I found on their list of providers. I have been seeing him, however, received a call today from the Medical Group stating Humana would not cover since Humana states he is not listed as my PCP. I contacted Humana and talked to a representative. I was told they have it on record that I did call on 11-08-2018 to request the change. However, I was told that the medical group is only covered for specialists.

Humana told me they stopped giving vacation overrides but to get my prescriptions filled locally and I would just be charged a deductible or co-pay. However when I went to the pharmacy I was informed that Humana would only provide an override for one medication and that I would have to do without my blood pressure medicine for 6 months unless I had to pay cash out of pocket. This is the first time that this has ever happened. It looks like I will have to change to another insurance provider sadly.

To begin with, I think it is ludicrous and suspicious that a major health insurance company does not allow messaging through one's online customer account. I can only conjecture that they don't want to record anything in writing in order to be accountable to the subscriber. Therefore, a subscriber is doomed to call customer service and get people who appear to be untrained and unknowledgeable and can't transfer a call correctly. When I have to spell the word endoscopy or explain renal ultrasound, that's a big clue that customer service is lacking in credentials. I am done with this company and will be enrolling with Anthem instead.

I signed up for an Advantage. A week later, I canceled it. What a nightmare!! It is a month later and they still haven't got it straight. When I talked to customer service at Humana for the 8th time, they told me they had 2 computer systems with conflicting information about my plan, had assigned me 2 member numbers and did not know how to fix it. One system said I was canceled, the other said I had an active plan, but I am actually canceled. Medicare told my doctor that I had Humana, and Humana told them I didn't have Humana, so doctor will not give me an appointment. This mess doesn't seem to end.

I have been denied removal of skin tags, I only have those remove when they hurt, I still have plenty of them. I was told that I had exceeded my lifetime allowance of screening for Prostate cancer. I suffer from PTSD from my time in Vietnam and these jerks have limited me to 20 Therapies per year. There is a reason why Veterans are medicated. It is for your safety not ours. All in All I believe Humana is one of the reasons health insurance gets a bad reputation. Denial of benefits that makes no sense.

If I could give Humana zero stars, I would. They will find any loophole, make up any narrative, and completely dismiss science and facts in order to not have to pay out for a medically needed procedure. Especially when it's something covered under your plan! Don't bother calling their customer service, their agents aren't medical professionals and the only assistance they will provide is how to contact their appeal department. Which is only by fax or physically mailing them an appeal. The appeal department must not exist because I faxed them EVERY SINGLE DAY for 2 weeks and not once got a response.

I had some tests done, called Humana 3 times to get estimated costs. Yes, I understand that they are estimates. Each time I called I got a different answer. I went ahead and got the tests done, big mistake. I now owe a $1300.00 bill. They charged me a $325/copay to have a tube removed for a test that started the previous day. I was there for 10 minutes, that's some big overhead. I have tried working with their claims department to no avail. It seems that they have done nothing to research the charges or get in touch with the provider. Their words, "We stand by our original decision." If this is how you treat your consumers, then that is bad business practice.

I have always liked Humana Medicare coverage. But today I am in pain and so terribly disappointed. I updated my policy, a big mistake. I changed my address, DO NOT EVER MOVE! I cannot even get into the system to look for a provider. You see, when I put in my old address, I CAN ONLY GET PROVIDERS THERE, a 2 day, several thousand mile trip. WOE is me, I have HUMANA. They gave me a number, so I can call back tomorrow. REALLY??? That is your best?

I have horrid pain sciatica of the back and neuropathy of both legs... Something odd is going on with the generics 'cause they are making me sick and no pain control like the meds I get in the hospital like ** it works for my pain in the hospital but as soon as I'm realised I am VERY SICK AGAIN AND IN HORRID PAIN. Humana refuses to pay for name brand so I can live outside of the bed. So they wait till Saturday to deny me the meds and I can't buy them. They are $2,000. I am in Pain Management. All this is documented. I really feel there is definitely a catch here and I'm taking this to the top for discrimination... Why? Absolutely some patient of Humana is getting name brand with far less medical issues as me so I'm going to the top. FIND ANOTHER PROVIDER IF YOU DON'T WANT TO HAVE TO PUT YOUR HEALTH IN DANGER.

So I got this insurance about 28 days ago. I did careful research. In the last 28 days I have gotten a 200.00 pair of glasses. Got my teeth cleaned. Went to my an eyeglass script. All at no cost to me. I also talked to customer service and got a great person to take care of one issue. Not sure about why there are so many 1 stars? So are trivial, though. And as a general rule people only complain on many sites like this.