Humana Health Insurance Reviews

The fees go up and the covered services drastically disappeared. For a retired Military family who have no choice this is despicable. We no longer are eligible to receive Optometry care, Dental Care, and almost all tests and frankly critical preventive heart and other care are routinely deemed 'unnecessary'.

So far I have been totally pleased with the service. I am facing some major surgery, I'll know more about my feelings after that process. The pharmacy service is excellent and very prompt. It is very easy to keep in touch with them about my needs.

For the most part I am satisfied with my health plan. The payments they have made are fair with the exception of my copay for physical therapy. $40 per session is too much. Prescription part of my plan is good and there is no copay this year for my PCP. They offer OTC allowances from their catalog 4 X year, reduced or zero dollar mail order prescription copays and free membership in the SilverSneakers fitness program.

Medicare Gold Plus plan with prescription coverage. Referral process is cumbersome. Large selection of doctors and specialists and no co-pays in many instances. I am very satisfied with my Medicare and prescription drug coverage.

Humana is very popular among Medicare recipients but I found the price that you paid for their services was not a good value. Their co pays were higher most, the local rep was hard to reach and when I called into customer service I always had long waits before I was able to speak to a rep. Their drug plan was good but I only have 2 prescriptions a month so that wasn't helpful to me.

Why are not all insurance overages transportable from state to state, region to region? Why is there different forms for each company? Why so many tier drug levels? Why is dental not considered medical and appropriately covered?

I have been with Humana for only 4 months but so far I am very pleased. I have IOLA primary care under this plan and they have been very nice to deal with. I have received referrals promptly from my PCP and Health Coach.

They inundate you with paper, every month. What can put in a sheet of paper (front &back) takes them 12 pages. Every month. They also inundate you with nonsense phone calls, even when you opt out. It seems the opt out only lasts for a month, then they start calling you again.

Great if you have 40 hours a week to spend on the phone with them. I’m not used to being lied to. Time for them to approve a referral was min 30 days up to 5 months. They seemed to go out of their way to deny care, deny you spoke before, or deny your doc sent paperwork. What a great business model. Collect insurance premiums and then refuse to authorize service. “No, you’ve never requested that before. We don’t have any paperwork. We don’t know what you’re talking about.” That way they never have to officially deny a claim or deny service.

I had surgery and had to pay money out of my pocket. Plus they claim I owe $1,000.00 which I don't understand why. I don't have money like that but, at least I thought it would have been paid. Please tell me what's going on and help me. I been on my job for awhile now and money coming out of my check every pay period. I just don't understand. I do need the help from them.

Doctor cannot get paid to do a standard blood test. Must go elsewhere, why can't the doctor in a HMO get paid for a blood test when other doctors that take the same HMO can get paid for a blood test? Must you get a PPO? They don't tell you this before they give you the policy.

Humana has taken good care of my medical expenses to a degree. I do have a serious issue about them not caring that monies are being stolen from them by health care professionals. For the simple fact when they are billed that means I am billed and I refuse to allow people to steal from me. Especially when it is the same doctors that refuse to treat me.

They need to provide prescriptions that work and not sugar pills. Getting at least 3 of mine from Walmart and CVS as Humana's are no good. All are pills relating to blood pressure and heart. Did not have this problem when using Blue Cross.

At times over the last 6 years Humana & staff has helped my husband & I more than any other organization. He has had a nurse come to our home, food delivered when we were broke, prescriptions at no copayment and so many other things to help that it's been unbelievable.

I want the extra help Insurance the dental. I cannot find anyone that accepts this insurance to redo my dentures. And these glasses ended up costing me old hundred dollars out of my pocket. I do not like that at all. I am very dissatisfied with the extra help. As far as paying for my medications fantastic. I love what it pays on copay and my medical doctor.

I'm on disability and cannot afford the cost of meds through them... When comparing most were $0. When I receive them, some are up to $26. The deductible is too high therefore I cannot receive the care I need. I am almost 60 and would love some TRUE advice on a better plan.

Despite repeated attempts to tell Humana I am not interested in their dental plan, they continue to harass me with unwanted mailers. I have asked them to remove me from their mailing list but the junk mail just keeps coming. After reading the reviews of this company, the people I really feel sorry for is the members. Thank goodness, I'm not one of them. ;-)

My nose doctor told me I need surgery. Humana has yet to approve my doctor request for surgery because I don't want to work with a nurse. I am not 50 or older. They don't care about their clients at all. Fyi all.

NEVER HAD A PROBLEM THAT COULD NOT BE SOLVED. They cover all my hospital bills and X-rays, etc, have rides to hospital and doctor's app. Never had problem with understanding the bills, and questions I have. Can get answers on net also.

It is ok and health insurance is hard to get and the companies don't do all that they should for their clients or customers... Health insurance is very expensive and it doesn't cover nearly as much as it should.

I could probably go on forever with how horrible Humana has been since the government has switched the Tricare North region under their care. My last pregnancy I had multiple doctors appts with the same doctor, at the same location, every time. My base messed up my active duty status (their fault) and it took almost a year to get corrected. Unfortunately, I had an ultrasound (SAME PLACE AS ALL THE OTHERS), during the timeframe I was shown as not active (when I was). It took a year to get Humana to finally acknowledge and approve my claim. Only for some reason, they only paid half of the claim. I'm active duty military and part of my entitlement is full coverage so there is no reason why they should only have covered half of it. I gave up fighting that battle as it no longer became worth it (couple hundred down the drain...)

I was ran around several times from this insurance company for their HMO dental plan. I can't believe that a business as big as this (maybe that's the issue) just runs people around. They made me wait two days before being assigned to a dentist and then me and the dentist's office kept waiting for them to assign me. Wasted about 45 minutes each phone call with Humana. If it wasn't for my school paying for this company I would not have them. I will be seeking out a new company after my insurance is up in June.

Not only is it completely frustrating dealing with Humana on the phone but the amount of confusion they intentionally cause is incredible! In my area they sub my coverage out to another company, the sub company is great but they dont share information with each other. So if I want to see a specialist I have to get approved by a company that I never chose to be involved with. When it comes to prescriptions, forget the fact that your doctor completed medical school and sees you in person in his or her office because Humana will decide what medications you can and can't have.

Worst insurance ever. Half of the customer service reps barely speak English. I finally got fed up with one very rude person who simply could not speak the language. When I asked to speak with her supervisor, she refused to put me through. Another rude rep put me on hold for almost half an hour. My phone battery ran out, so I lost the call. This company covers next to nothing, and whatever claims are submitted, ALWAYS come back as being charged more than what Humana believes is reasonable. We had a $5,000 deductible with a $7,500 family limit. Two years in a row, our out of pocket was in excess of $15,000.

Humana has included very good insurance support for myself during this past year. They also have included few & higher options compared with other insurance companies. But negative activities unfortunately being included for myself, was not including enough of medical Drs within my area while including Neurology. I am also emphasizing that few telephone representatives were unfortunately overseas or speaking improperly within our English language, that also hurts me a lot.

I will change my insurance away from Humana during next enrollment. I have had far too many difficulties with them as compared to other carriers. I will pay much more to a different carrier just to get reasonable service.

Have a large brain aneurysm, so no prior authorization for surgery required. Able to get surgery within 7 days. They sent me 7 days of meals, called and checked on me on day 3. Paid the bill within 45 days. I was terrified over the whole issue of this type of surgery and costs, but their handling of it was A+. My costs were reasonable. Thank you Humana.

I spoke with at least 10 people for 3 hours to simply log on to my account so that I could print up my cards, which I never received in the mail. I was met by rude technical assistant personnel and no one was able to help me. One person even tried to use the "I'm losing you" "hello are you still there". Mind you I was not on a cell phone - how lame is that. Horrible service. If I could cancel my plan on today I would!! I will never recommend Humana Vision to anyone and I will be changing my service when I am able. Don't waste your time with a company filled with people who can't or won't help!

Also, I got a bill saying I had not been authorized to go to a neurologist so I am responsible for the full payment. I have never been seen by a neurologist. The primary care doctor's office tells me they have more trouble with Humana than any other insurance company.

I called Humana to see if I need a referral. After putting in all the information and waiting for over 10 minutes for the process, opps can run it. Ask for a representative, finally spoke to someone and was told no referral needed. Asked for benefits line, sent me to rx benefits. After knowing I was calling about a surgery with my specialists, she goes through everything and "Oops can't help you. Only rx benefits. Let me transfer you." I get transferred to someone else which I think is the benefits for providers instead because they were talking and hitting buttons on the phone like crazy. I asked them to stop hitting buttons, "Was not me. I was on speaker phone," and then they hung up on me. This is after spending over 40 minutes on the phone and know I have to start all over again.

My mother was contacted by an insurance agent about a cheaper insurance. All that she was told was that she would save $120 a month. Her supplemental was $160.00. She signed up for this not knowing or having it explained to her that this was not a supplemental insurance. She was recently hospitalized and this is when we learned. Now because of this she has not supplemental and left with a copay on her hospitalization. Do not get this insurance.

My elderly mother has been scammed by Humana of Tennessee. She had the best insurance available for her age through my Dad's retirement plan. WHICH HE WORKED LONG AND HARD FOR! During open enrollment with BCBS of Tennessee we made no changes to her plan. She went to the doctor and they told her she no longer had BCBS. She had Humana. She said, "I don't want Humana." She has no recollection of talking with or communicating with Humana! They say they have her electronic signature. She does not own a computer and could not even log on or turn it on if she did!

When I moved to Ohio in September of 2017 I had to change my Humana plan. The sales person on the phone asked if I was a veteran. She explained that the plan for veterans was better for me than the plan I had before my move. She asked if I had dentures and explained that because I did the plan offered "a free denture reline once a year. Towards the end of 2018 I decided to take advantage of this option. Upon giving the dental office my Humana card they provided me with an estimate due to my coverage that showed that everything was covered completely. AFTER the reline I got a bill from Humana showing my "free" denture reline was only going to cost me $350.00. In the fine print that was not explained in any way it states that "a free denture reline is exactly "a" one plate, not upper and lower. They were also considerate enough to pay for the cheaper of the two plates.

I am a type 1 Brittle Diabetic. My prior insurance company, which was also a Medicare plan, approved my insulin and pump. At the first of the year I switched to Humana. First off they denied my insulin, a prior authorization was done and it was denied again. Then they denied my pump supplies. At this point not only was my doctor's office working on this, so was I. I am going on almost 3 months now with NO INSULIN! If it wasn't for My endocrinologist and her office supplying me with samples, I would be dead.

I've been with Humana 8 years and never had 1 problem until now. I order all 5 of my meds 90 day mail order. Their new policy is only 30 day max supply of ** which I will need the rest of my life due to severe anxiety. That makes me pay 3 copays of $17 ea month instead of $19 for 3 months. I'm on a fixed income and every $ counts nowadays. They have figured a way to make 3x as much...what a shame! I now get 180 3 month supply from Walmart for $16 using GoodRX.

Company doesn't pay claims. Company doesn't answer the phone (when they do they are people who don't speak clear English and the connection is poor). No matter what question I have I never seem to be in the correct department and cannot call this company without spending at least an hour on the phone, of this hour I spend 45 minutes on hold or TRANSFERRED. Employees don't know anything about insurance and have a million excuses for everything. Pay your claims.

Rec'd a call to have expired RX refilled. had to give all information to automated voice. Waited for rep, explained that I need to update DR info as I have a new Dr. After giving all info again, she said she couldn't do it and had to transfer me to another Dept. Transferred, gave all info and that person said she couldn't do it, that I had a different group plan so she would have to transfer me. Waited again... on phone 23 min, got disconnected. They had my number in case disconnected, but didn't call back. Got on line to try to change Dr. info. "Chatted" typed, with rep. after typing for another 20 min, she said she had to transfer me. I told her my Dr. information and asked her to contact whatever Dept needed it, that I was finished after being on phone and computer for 45 min. Unbelievable that they couldn't just take the Dr. name and put in in computer. AND one of my pet peeves is that you have to give your information over and over again.

Plan D program first cost $20.50 a month for the first year and for no reason next year was $30.50 a month 50 percent increase for no reason. This is extortion in every way. Canceled policy and got Aetna plan D program for $17.50 a month for the same policy. Do not buy a plan D policy from Humana. They will definitely rip you off!!!!

TRICARE has now a contact with Humana for all off base referrals. I got a referral from my doctor (military base) the middle of December 2018. It is now end of January 2019 and I am yet to be seen by a specialist. Humana keeps denying my referral saying my info is incomplete. My doctor and nurses have been sending information after information in to Humana without success. I have been calling Humana’s customer service. The people who work the phones are overwhelmed, rude and noncaring. Humana is by far the worst choice TRICARE could go with.

On January 21, 2019, Enrollment Department trainer, Rebecca **, in Tempe, AZ, used live patient records (mine for instance) instead of demos to train enrollment department representatives. I discovered this when I received an unsolicited welcome to the plan. I discovered that they had added a physician's name, whom I never heard of, and a powerful drug, which I do not take! To my records. Several hours after being notified that they did this, they had done nothing to remove the offending employee or audit their records to see how many others' private medical records had been exposed without consent.

You know what they say, "the bottom rises to the top," as in SCUM. Just check out the contacts at their "bored", oh, I mean, "board" of directors, and try to email them, you can't now... Last time I did about their non-payment of my claim, after several calls to their ehmmm "customer service" folks (that of course leads to delay and constant frustration), I was called back by more than a hidden threat, as the man said, our "business model," was to my distaste. Don't let the fancy credentials fool you, this group is profit minded, that's it, are you kidding me? They don't even try to hide it now... It's out there.

I called 3 times this week and was put on hold because all the CSRs are helping other people. 90 minutes I held on and gave up. Either they have 2 people answering phones of they are so incompetent that they are flooded. Anyway, DO NOT TRUST THEIR Rx program. They messed up my coverage so I had to pay out of pocket. Finally after 2 months someone saw their lack of paying attention to detail. So my coverage is good. Now to get my money back, I as a disabled person am told I have to got to the different pharmacies to collect paperwork. How about I break both your legs and demand you make it through a Marine Corps Recruit Depot to get your money and life back? Kind of hard. Humana lacks the Human in their Fake Name.

When I joined Humana about a year ago, I was "interviewed" on the phone as to my requirements and realised that I needed Medicare Part D, which I have not needed as I am very healthy. I was told that I needed it, so I joined and was told that I would be penalised $41.80 for late enrollment. I have just received my "Humana for your Medicare coverage" letter again telling me that I will be charged again $41.80 but this kind lady did tell me that I would be able to file a review, which I would like to do and a form will be put in the mail. The only thing that I have received from Humana are Robo calls which are quite consistent, and was never told that I would be able to file. Shame on you Humana.

My husband and I just moved to Florida six months ago and were told by a broker that Humana is a popular insurance in our area. We are meeting with someone this morning about changing to a different company. We should have read the reviews before committing to Humana. If you can get through to a representative you can be sure they will give you false information. They are poorly trained and don't know anything. While looking for a new physician I called to see if his office was in network. They told me no when in fact he is.

My daughter has only been on Humana since the 1st and I have already made countless frustrating, phone calls. She was assigned a PCP that is closed, her daily med has been denied that she needs to manage her autoimmune disease. I am out money on a Dr visit even though I followed their instructions on how to go and submit authorization number. These people act like they care about you when you speak to them on the phone, but their actions prove they wish to deny claims and requests at all costs no matter how much it hurts the health of the patient. I have canceled this plan for a new plan starting in February.

If I could give Humana less than one star I would. None of their customer service reps know what they are doing. They are poorly trained and they ALL have very heavy accents. It is impossible to understand them and I literally have to call multiple times to have the same conversation over and over because I can't understand most of their reps. They also give out inaccurate information. They'll tell me something is covered, and then I found out later that it isn't... Leading to hundreds of dollars in bills that I shouldn't have had to pay. I needed to have surgery but I was afraid to do it while I was on Humana because everything they tell me about coverage is incorrect. It was impossible to estimate the cost of surgery (and I know they'll find any excuse or bizarre rule to get out of paying for things), and I was terrified that if I had the surgery I'd end up with an enormous bill.

If you need a prior authorization, it will take an army to get it approved! Beware! Your life depends on medications that require prior authorizations! Run from this company! They will cost you money in the long run! Don’t be fooled!

Am just starting with Humana Medicare for 2019. I am taking chemo tx for breast cancer and they give me nausea medicine. Humana says they looked at surveys that say the type of chemo drug I am having infused has a lower risk for nausea and vomiting so they will not pay. So with my concerns about my cancer now I will take my chemo without preventive nausea medicine. I had heard Humana was a good company but this is terrible. I will have to try and find some over the counter medicine.

I've been a Humana member for years, paying by automatic withdrawal. Suddenly that stopped and I was billed by main for two months overdue. I got that paid over the phone, but have been unable to get my account set back to auto pay. This is because I can find the card that has my member ID on it. I've tried several of their phone lines, but their phone tree doesn't work for this. I've tried chat and almost got through, but there is no space for me to type my chat response. How about hiring a real human for some customer service?

Surgery was scheduled, was preauthorized. Dr.'s office has the name of the individual that provided the preauthorization, the date it was given and the time it was provided. The night before the surgery we got a phone call from the Dr.'s office stating that the insurance company had called and said they were canceling the preauthorization. I wouldn't recommend Humana to my worst enemy.

I broke my foot 18 days ago. It was a weekend so I contacted Humana and they told me which urgent care to see. I sat there for 45 minutes to find out they no longer accept my insurance. Went to the ER to find out that fractured all the bones on the outside of my foot. They told me to see an orthopedic surgeon within 2-3 days. I saw my primary doctor that Monday. He did an urgent referral to an orthopedic surgeon. That Wednesday my referral was denied because Humana said I had changed primary doctors. Which I had not! So I contacted Humana and got that squared away. My doctor put in another urgent referral. It took a week for the authorization. I was told which orthopedic surgeon to contact. I called to find out they no longer accept Humana.

I went to emergency dept in my network after Urgent care informed me to. I was having chest pain, left arm numbness and pain. I thought it was a stroke or heart attack. So grateful to still be here. Anyway, Humana denied paying the medical bill for emergency dept that is $15,476.00. Wow. I had never had any problem before with Humana. My primary doctor and Urgent care say I did the right thing by going to ED. Humana still insist it wasn't an emergency so now I am appealing this. Humana is saying Urgent Care should have taken care of me. I definitely need to find another health Insurance.

I am enrolled in Humana Gold Plus Medicare Advantage HMO. I was originally assigned to a Medical Group in Florida to a primary care physician when I moved from Texas October 1, 2018. I contacted Humana on 11-08-2018 and requested to change to another medical group since I was not happy with the physician assigned. I was told I could change as long as I chose one in the network. I gave them the name of the one I found on their list of providers. I have been seeing him, however, received a call today from the Medical Group stating Humana would not cover since Humana states he is not listed as my PCP. I contacted Humana and talked to a representative. I was told they have it on record that I did call on 11-08-2018 to request the change. However, I was told that the medical group is only covered for specialists.

Humana told me they stopped giving vacation overrides but to get my prescriptions filled locally and I would just be charged a deductible or co-pay. However when I went to the pharmacy I was informed that Humana would only provide an override for one medication and that I would have to do without my blood pressure medicine for 6 months unless I had to pay cash out of pocket. This is the first time that this has ever happened. It looks like I will have to change to another insurance provider sadly.

To begin with, I think it is ludicrous and suspicious that a major health insurance company does not allow messaging through one's online customer account. I can only conjecture that they don't want to record anything in writing in order to be accountable to the subscriber. Therefore, a subscriber is doomed to call customer service and get people who appear to be untrained and unknowledgeable and can't transfer a call correctly. When I have to spell the word endoscopy or explain renal ultrasound, that's a big clue that customer service is lacking in credentials. I am done with this company and will be enrolling with Anthem instead.

I signed up for an Advantage. A week later, I canceled it. What a nightmare!! It is a month later and they still haven't got it straight. When I talked to customer service at Humana for the 8th time, they told me they had 2 computer systems with conflicting information about my plan, had assigned me 2 member numbers and did not know how to fix it. One system said I was canceled, the other said I had an active plan, but I am actually canceled. Medicare told my doctor that I had Humana, and Humana told them I didn't have Humana, so doctor will not give me an appointment. This mess doesn't seem to end.

I have been denied removal of skin tags, I only have those remove when they hurt, I still have plenty of them. I was told that I had exceeded my lifetime allowance of screening for Prostate cancer. I suffer from PTSD from my time in Vietnam and these jerks have limited me to 20 Therapies per year. There is a reason why Veterans are medicated. It is for your safety not ours. All in All I believe Humana is one of the reasons health insurance gets a bad reputation. Denial of benefits that makes no sense.

If I could give Humana zero stars, I would. They will find any loophole, make up any narrative, and completely dismiss science and facts in order to not have to pay out for a medically needed procedure. Especially when it's something covered under your plan! Don't bother calling their customer service, their agents aren't medical professionals and the only assistance they will provide is how to contact their appeal department. Which is only by fax or physically mailing them an appeal. The appeal department must not exist because I faxed them EVERY SINGLE DAY for 2 weeks and not once got a response.

I had some tests done, called Humana 3 times to get estimated costs. Yes, I understand that they are estimates. Each time I called I got a different answer. I went ahead and got the tests done, big mistake. I now owe a $1300.00 bill. They charged me a $325/copay to have a tube removed for a test that started the previous day. I was there for 10 minutes, that's some big overhead. I have tried working with their claims department to no avail. It seems that they have done nothing to research the charges or get in touch with the provider. Their words, "We stand by our original decision." If this is how you treat your consumers, then that is bad business practice.

I have always liked Humana Medicare coverage. But today I am in pain and so terribly disappointed. I updated my policy, a big mistake. I changed my address, DO NOT EVER MOVE! I cannot even get into the system to look for a provider. You see, when I put in my old address, I CAN ONLY GET PROVIDERS THERE, a 2 day, several thousand mile trip. WOE is me, I have HUMANA. They gave me a number, so I can call back tomorrow. REALLY??? That is your best?

I have horrid pain sciatica of the back and neuropathy of both legs... Something odd is going on with the generics 'cause they are making me sick and no pain control like the meds I get in the hospital like ** it works for my pain in the hospital but as soon as I'm realised I am VERY SICK AGAIN AND IN HORRID PAIN. Humana refuses to pay for name brand so I can live outside of the bed. So they wait till Saturday to deny me the meds and I can't buy them. They are $2,000. I am in Pain Management. All this is documented. I really feel there is definitely a catch here and I'm taking this to the top for discrimination... Why? Absolutely some patient of Humana is getting name brand with far less medical issues as me so I'm going to the top. FIND ANOTHER PROVIDER IF YOU DON'T WANT TO HAVE TO PUT YOUR HEALTH IN DANGER.

So I got this insurance about 28 days ago. I did careful research. In the last 28 days I have gotten a 200.00 pair of glasses. Got my teeth cleaned. Went to my an eyeglass script. All at no cost to me. I also talked to customer service and got a great person to take care of one issue. Not sure about why there are so many 1 stars? So are trivial, though. And as a general rule people only complain on many sites like this.

I had a sciatica attack 4 weeks ago. My primary responded immediately. His P.S. gave me 3 shots of cortisone. However, the issue was not resolved. My Doctor referred me to Pain Management. So I get unhappy for four weeks later. I even spoke to the Humana Nurse hotline. No resolution. Work. I am a hairstylist. I have had to endure this horrific pain. Shame on Humana. I am 1st seeing pain management doctor.

My Dr was listed on the internet and in the 2018 Humana directory. I was then billed for my physical and wellness checks, saying the Dr is out of network. Which I was under the impression they were covered under my plan at no cost to me. I will not have this insurance next year!!!

My wife and I both went on the Humana Medicare Advantage Plan when we turned 65. At first everything was fine. No complaints at all. Then my wife started to have problems receiving care. To the point that she could not even receive a flu shot. On her first contact she was told the problem was that she had another insurance carrier. She did not. Only this plan. Customer service said they would look into this, and correct the problem. After about a month, she went to receive a flu shot again along with me. Not approved, the pharmacy said she had another plan. This time I called, at this point I was upset. I asked customer service what the hell was she paying for through her deduction from Social Security.

The only reason I took this plan was because I’m disabled and under 65 and it was the only one available to me in the state of Virginia. If I could give it zero stars I would because they are the worst plan ever. The only good thing that has come from using this plan is that I have found the app/sight GoodRx. That is the only thing. I call the company to ask questions and I can barely understand the customer service. They are the worst insurance plans ever created. Instead of giving me one of my meds so I can function they would rather me be on narcotics. To me that is absurd. Absolutely absurd.

After 3 hospital stays this year I learned that Humana does what it says. My wife also has a pop and had one hospital stay and numerous doctor visits and test. Her medicines alone were in the hundreds of thousands of dollars. She is on their pharmacy plan and receives medicine promptly. We are satisfied with our Humana PPO.

Sorry, I won’t spend another penny of my hard earned money on this company. They give you the runaround. Their in-network information was outdated. Their fault not mine. I have no control over the information they publish. They were not helpful when I called them about it and couldn’t see my preferred doctor listed on their site. I spent a lot of time on the phone with them and nothing was resolved.

Decided to try Humana. An insurance agent for Humana come out to the house stated to me the new policy that I will receive will be the same as the old I paid. No co-pays, no premiums and am on Medicaid. After it was all said and done received a letter from Humana stating I had a $25 copay, $25 premiums that would be taken out of my check and everything stated that I would have to pay money. My medicines were more. Someone please stop Humana from lying to people to trick them into buying their policies. Nation beware. Humana is crooked. Thank you.

Humana Medicare of New York has very affordable premiums and pay for minor things. But God forbid you need continuation of extensive care or physical therapy to be self sufficient again. They will do everything to stop payment even if it is not safe to do so and it is even documented as such in the PT notes. Most of the intuitions I have spoke with have shared similar stories about Humana.

Paying for a supplemental dental insurance close to a year now. (Since Jan 1 2018). On October 25 I receive an email from Humana thanking me for choosing Humana. Then directing me to their website to set up an account. I presumed this was for 2019 selections and an attempt to get me to sign up for healthcare, (I even called Humana to complain about it being an underhanded attempt to get me to sign with them). As it turns out now, it appears they just now are getting around to actually showing me as covered (today Nov 10, 2018) as I received an email today showing application of a payment mailed back in October, fully 2 weeks ago.

I probably have a hundred websites that I sign into on a regular basis. Never any real trouble EXCEPT Humana. Try to get help? LOTS OF LUCK! Their requirements exceed anything resembling sanity. My and I share an email address. They won't accept us both on the same.

Worst Medicare Supplemental Ins. Ever!!! Haven't found one specialist in my area that accepts this insurance. According to my policy, I have a $25.00 co-pay for an In-Network Urgent Care facility. I had to go to this urgent care 2 times within a two-month time frame and saw Physician's Assistants both times. The urgent care facility verified my co-pay was $25.00, but later, I was billed $40.00 for each visit because Humana claimed I saw a Specialist. Humana stated that the urgent care provider did not code the claim correctly.

I have had Humana for my Medicare part D program and couldn't be happier. Now, keep in mind I am only on one drug. But their automated phone service calls me regularly and reorders my monthly medicine with a few clicks... DONE. I am very happy with them, although they raised their price this year. But after looking at other plans, I think I will pay a few dollars more and keep Humana... don't want to invite hassle! Hope this helps you.

Called in to request a letter emailed to me stating that I no longer have coverage through them in order to start new coverage with another provider as we had an employment change in our household. Policy is for Humana to MAIL you the letter, which is sent 7-10 business days after processing?!! WHAT AGE ARE YOU LIVING IN?!?! It makes more sense for you to use paper and toner to print a letter, put a stamp on it, and mail it than it does to EMAIL IT?!?!? HOW STUPID!! NO WONDER your ratings are so poor!!! You deserve it. In the age of electronic medical records, you still choose to use mail correspondence for something so simple which could be generated and emailed in 90 seconds, literally. Good riddance!!

It’s the only insurance I ever bought that I was totally unsatisfied with. The agent I had lied to me. She just wanted to sell. I would never tell anyone to buy it. It was crap. The agent said she would be back and go over the policy after I took it - never saw her again.

This is the worse service I have ever seen from a health care provider of seniors. My mother has been sick for months and cannot get them to approve the testing that she needs. Cannot believe they can advertise such great service and provide such care for the elderly. They should be ashamed of the way they treat their customers.

I signed up for the free plan, "I am on a limited income" and without my permission my procreation plan was changed to a 49 dollar a month plan, after 8 phone calls, 4 hours talking and holding, I have a $400 bill for a service I did not ask for, unable to resolve this issue I canceled the plan in November and now I am on the basic Medicare plan. All Humana wants is to upsell you to new services. I have reported my case to Medicare.

Applied for drug plan through broker. All went well until I received letter saying I had canceled plan. I had not talked with anyone at Humana. My broker was unaware of issue and was told by Humana that I had called to cancel (untrue). They gave a number for me to call and have reinstated. I called and went through detail event and was told they could not help and that I would need to talk with sales. They did connect me to sales and once again I went through the detail. At completion he said he did not cover KY and that I need to wait online for someone to cover my plan options.

When Tricare switched management companies at the beginning of 2018, I followed every instruction I received to ensure that my health insurance would have a smooth transition. Somehow, there was a missed payment in January. I didn't notice when the payment did not come out of my retirement check, and I did not receive a notification that the payment was missed. In fact, payments via allotment occurred every month after.

I received a liver transplant in 2014. Humana, at that time covered my rejection meds under part D. Now they have reclassified my meds to be covered under part B, which is costing a $100 more for meds I can't live without. I have wasted countless hours on the phone trying to get an answer why, yet no one could tell me. All they would say is file an appeal, which I did and they turned me down. Then I was told by Humana that I could file a grievance, which I did about 1 month ago. Yesterday, I received a bill from them for $756. They went back all the way to 1/2017 and reclassified all my rejection meds. They billed me extra for meds I HAVE ALREADY PAID FOR!!! I will not be paying them another dime. This bill is their response to the grievance that I filed.

I have the Humana Gold HMO. The plan offers a free dental cleaning once a year as long as you use Humana's dentist in network. Great. So I went to Coast Dental in my area. Got to the dentist and requested the general cleaning but to my surprise Coast Dental would not do the general cleaning unless I paid $150. I walked out. So then I went to another dentist in my network Aspen Dental. After 2 hrs of extensive trays they too would not do a general cleaning only a deep cleaning. For get this they wanted an astonishing $4,000 dollars. Guess what? I walked out. So in the end Humana sucks. I am now looking for another health care provider.

A rep from Humana made an appointment with me to meet me in a public place (Dunkin Donuts) in my town, on a Sat. morn at 10:00 AM to familiarize me w/ Medicare Advantage Plans. He never showed (or called). It was a great inconvenience to me to be in that time, place, and hour. I waited 20+ mins, then went home. If this is how reliable they are, I do not ever want to deal with Humana again and will keep my present Medicare Plan.

While traveling, I contracted a case of shingles. Following an appointment with a doctor, and walking out with a prescription, I thought it was all under control. Humana denied the prescription, so I requested an alternative, such as a generic. They referred me back to the doctor whom was unable to provide a substitute. The left side of my face began to swell, & the doctor said it was important to apply medication in order to prevent the infection from speeding into my eye. At this point Humana began to ignore me. Seven calls were placed, & I was put on hold or disconnected. The medication was purchased out of pocket, but it was too late. ($400.00)

I am a Navy Reservist who enrolled in TRICARE Reserve Select when I left Active Duty in 2016. On 06 July 2018 I attempted to switch my primary care provider from Massachusetts to Maryland, because I was moving for work. This is when I discovered I was no longer covered under TRICARE. Humana findings reflect that I was sent notification on 02/07/2018. No such letter notification me. As a result of not receiving this notification, I was out of coverage from 2018-02-01 to 2018-07-05. The reason I failed to notice that I was outside of the 150 grace period, is because I did not seek regular medical care or have any prescriptions and the insurance fee for TRS is less than $50/month, an amount so small, that I did not notice when it no longer came out of my paycheck.

After 30-40 calls I am still nowhere in trying to get $46,000 back from someone who is withdrawing money monthly from my bank account. I am not even a customer. Beware. They can apparently do the same to you.

My wife and I have been members since 2012. I never missed a payment. I'm on auto pay. My wife broke a tooth and we had to pay for it ourself which we assumed we had full coverage. We decided to upgrade our coverage to include major services in case we need it in the future. I called your customer support and recorded the conversation and was told it would be 74.99 a month with no waiting since we had continuous coverage since 2012. I told the gentleman, "Let me call my wife and see if she wants to pay that and have her call you back." My wife called 30 minutes after I called and was told she will have to have a 12 month waiting when she told them she has a recording that the person my husband spoke to said no waiting.

I guess some people find they are OK but my experience has been bad. I had Humana for about a year. Blindly trusting them that they were giving me a good price on Rx. Then a co worker told me about his experience with them and that I should compare prices at the pharmacy without using my Humana Card. Wow, what a difference. I could get some Rx for free that Humana was charging me for. Humana charged me over 7 times what I could get the same Rx for without using them. All the while they are charging me $18.00 a month. I was paying them monthly so they could charge me more than I could get the Rx for at pharmacy regular price. Avoid them unless you want to pay lots more for your Rx.

I am a member of Humana Gold Plus HMO in Florida. I have decided I have had enough. I can't get a Well Woman exam from my gynecologist even though she is in my network because of a referral technicality Humana has not resolved, known as an "integrated denial notice." Basically, Humana benefits will state that I can go to my gynecologist for a Well Woman exam, but then later will deny the claim. If Humana sends me an "integrated denial notice," (and good luck finding anyone at Humana who will do that or who even understands what that means -- I don't either), I can visit my gynecologist for a problem BUT she cannot give me a pap smear, even though she is in their list of providers. This is because Humana will refuse to pay for the consult part of the Well Woman exam and I will end up paying it. So yes, I can go see her if I am willing to pay the insane fee for a consult that Humana should be paying.

I have an HMO plan from my employer. Humana couldn't even verify what affiliations were in my network. Every customer service agent tells you different information. The "Search In Network Provider" section of the website "pulls all of the partners with Humana - not just the providers in your network." That is extremely misleading and untrustworthy. Customer Service explained that I need to call them every single time to verify if a doctor is in my network. But, be expected to get misleading information. I've spent hours trying to figure out every aspect of my network. My medical claims keep disappearing and Humana is unable to find them in their systems. They will report on my account portal for about a week and disappear. I would rather pay out of pocket for insurance than continue with Humana. I will not be returning.

I have been treated for years for a particular medical issue. I’ve suddenly have to prove that I’ve had this issue for at least three months, have at least four or more episodes in a month (on average 15 days a month), have tried their list of alternative drugs (which I can’t take because they’re chemically similar and cause kidney stones), and the kicker is my condition needs to be life threatening before they will consider covering it. Humana has been my insurance company for years. All they have to do is look at my billing records and they would know what I’ve been taking and for how long. I’m very disappointed in this turn of events.

I have been with Humana for over 15 years. Always taken the same meds. Now they barely cover any of my meds. I used to pay about $35 total, now I pay close to $400 a month for my meds. They are a joke. One of my medicines 2 years ago jumped to a $45 copay and then when the generic came out it jumped to $50, now they don’t pay anything at all on it. And these medicines are very common medicines.

Humana Insurance might be good for others but I tell you it is the worst company to deal with for any matter for grievances or anything. They do not budge at all. I myself was set up by a consultant with my witness to sign up for Humana. Now that I had purchased or enrolled in Humana the representative that helped me get in the door with Humana, put me in the wrong category. I wanted an HMO plan but was put on a PPO plan. I like to see my doctor not theirs in the network. There a bunch of cheap doctors that can be found anywhere these days and Humana definitely is not the choice for you! I went to the dentist and was told from my representative that put me on and applied me for. Humana said I would be covered a hundred percent for dental, at that point when going to the dentist I had to pay full price.

Needed gap coverage. They refused me. I am healthy. They are full of **. Stay away from them. I got 4 different explanations why they cannot accept me. I have two meds I take and they told me because of these meds they have to deny coverage, I told them I have part d. They did not care. GOD BLESS America.

I’m finally able to enjoy retirement and am on a three month road trip. Two weeks into our trip, I received a call from my pharmacy that my blood pressure medication was recalled. So I called my doctor who provided another med. After about a week on the new med, my BP was not getting any lower so I called the doctor who said to double what I was taking. So, I ran out of the med and called the doctor's office for him to call in a refill.

I am a retired WV State Employee. Humana is my designated insurance with Medicare. I have a torn rotator cuff and ligament damage. My orthopedic surgeon after attempting to use physical therapy to correct this problem unsuccessfully has designated surgery for my issue. An MRI has been reviewed by my doctor. The appropriate request has been submitted to Humana Ortho Net. Only half my recommended procedure was approved by Humana. My doctor will not perform half a surgery. Humana does not seem to care about their customer needs. As of now my surgery is on standby until Humana reviews their decision. I am in severe pain and hope Humana assumes their just responsibility.

I made multiple phone calls to Humana customer service and the Walgreens Pharmacy, After receiving poor responses from Humana, I wanted to make this issue visible to other current and perspective Humana customers. I live in NC but often visit family in IL. I take multiple medications daily and sometimes forget to pack one of them. I take a medication for cancer. They are tiny pills that I did not include with my other medications on my last trip. When I realized I did not have the medication, I called my doctor who phoned in a prescription to Walgreens.

This is absolutely the worst health insurance company I've ever dealt with. They are worthless, sending now claims that I paid, back in January, and denying them, because of "an error," are you kidding me? 240.00 at the Syracuse Eye Center with a Ph.D., an excellent optometrist, highly recommended. Now they're denying it because of an "error"? Really? I've had nothing but trouble with them... hours on the phone with "customer service," in foreign countries... get nowhere, but cause me more grief and misery.

Worse insurance company, useless and impossible to cancel. Have been trying to cancel my dental insurance with them as I have not been able utilize any benefits since I signed up with them years ago. They don't allow you to cancel online and when you call them, you have to speak to a customer service representative. Except they are always closed so I have not been able to reach one.

4 weeks ago I got an email from Humana. One of their supervisors alerting me that I had a check for reimbursement from the dental plan that I have with them. They have the wrong address so we straightened that out and when the right address is posted supposedly they were mailing the check. Well I've never gotten the check. The supervisor stop taking my emails Humana. When I went into the corporate website started emailing say they were going to look into it. Well it's been exactly five weeks no check have not lived up to what they said they were going to do and all I said to them every month they take out their premium. Wherever I'm at this company does not follow up with what they say.

My husband had a liver transplant on April 19th 2014. We had to pay 3,000.00 out of pocket expenses for pre opp treatment to get on the transplant list. But when transplant became available it did not cost us one penny. Humana paid us traveling and hotel expense to and from Dr but since transplant they're not wanting to pay anymore because UAB is out-of-network. He has so see transplant doctors for up to 10 years. Wish they would pay per what the policy states.

My doctor's office Palm Humana for a pre-authorization for three shots in my shoulder. We received a pre-authorization number and approval. After first shot Humana said they would not pay for any of it. After authorizing the shots. Humana has discriminated against me because of my education and my mental capacity. They lied to me every time I talk to them. Do not do not use Humana!!!

Dentist never received their money. They tell you lies. They refused to pay the bill. They promise they are paying it since they errored by telling us our dentist was in network. 11 calls later with checks were promised. They continue to blow you off. Do not... I repeat do not use their dental plan. Their customer service is horrific! I have names and dates.

After retiring I chose Humana's Medicare Advantage plan, I chose the plan that included dental and vision, and pay an extra $22 a month to upgrade the dental plan over what was included with the Humana Medicare Advantage plan. Before going to the dentist for my first semi-annual cleaning, I logged in to Humana's website and checked my coverage, it showed that I was covered for cleaning, two times a year, and x-rays, one time a year, 100%, in or out of network.

I have to change insurance companies (MCO), reason being, my provider hasn't gotten paid for last year's dental cleaning. I've had this insurance since October of 2015. They've paid for the 2 prior years of cleanings and this year I've been receiving calls from my provider saying that they've repeatedly called and submitted claims for the last cleaning which was in Oct. 2017. The first claim was denied, they've been given different reasons as to why. Depending on who answers I called repeatedly with no satisfaction. Now there are 3 claims submitted and pending from my provider because they kept claiming that they didn't receive them, which now I know they have and I need to wait a week or 2 to see if they're going to pay it. Every time I call they say I need to wait to see if it's approved. I'm allowed 1 cleaning a year. This is ridiculous, it's been 8 months now since my last cleaning and I don't want to go through this again.

Humana Mail Order - We did not approve overnight delivery, nor did we agree to pay $17. I have called and called and have been transferred around and on hold for hours to get it reversed. I know these calls are RECORDED and I am tempted to file a case with Consumer Affairs. It's the principle.

Within a month of signing up for Humana’s managed healthcare I regretted it. I knew this was an HMO but I was not given correct information at the get go and what that meant in the round with Medicare. I have had HMO plans through my past employers and never had any issues, even after Obamacare came in. As someone recently retired and just now using Medicare I was unfamiliar with some of the terms. While I realize that is not Humana’s problem they have been much less than helpful. While I knew this was an HMO I was not given correct information at the get go and what that meant in the Medicare arena.

I switched to Humana from Blue Cross PPO this year after asking my GP what he recommended. It looks good that there are zero payments but I have found the hard way my co-pays are huge. And example: I use the ** to treat a knee surgery. It’s a generic drug that I paid about five dollars a tube when I was with Blue Cross Medicare. Humana would not let me get the ** and was forcing me to buy the name brand $50 a tube. My pharmacy and my doctor appealed that decision and Humana came back with $45 per tube. I have found that Humana rejects almost everything the first time it’s submitted.

Should find better agent to communicate with customers. This time I needed help to find doctor's list on the net and was connected to the agent with a loud water running noise in the background. So he hung up on me when I told him that the loud water running was interfered in the conversation to the point that he could hardly hear my answer. Could not find the provider with good reviews. Will consider change to a difference insurance next year.

My mother is in a nursing home and it's towards the end of her life. They want to send her to rehab so she can walk again. It to extend her life a little longer but Humana has denied that because the end result will still be the same. So they don't want to spend any money putting her to rehab because she still going to die in the end and I think that's pretty crappy. So they denied her paying for the rehab through the hospital which might have made it possible for her to walk and stay in her home a little longer before the end of her life. I don't think they should have the right to deny her rehab when it could help even though the end result will be the same. So just know when you're going to die they might not want to sink any more money into you because in the end isn't that what it's all about the money? Humana you should be ashamed.

Every month they take premiums out of my bank account. Then come to find out that I have no insurance. It was cancelled due to non payment. So I call. They tell me it's taken care of. Then low and behold the following month it's the same thing. Only this month when I call they tell me I did not pay for 4 months. I have the bank statement proving that I did. I faxed those in to them. They say they have no idea where the money went. Never had a problem before they changed to Humana. Total nightmare. The military SHOULD NOT be treated this way!!!

This "managed care" is a scam. We have no choice because everything must be "in their network". Translation: doctors with whom they have referral agreements. So if you've been under the treatment of a Dr for 30 yrs & he's not in the network, you're starting all over w/ someone new. Also, I needed emergency retinal surgery which they delayed for 2 days for authorization reasons. My sight hasn't been the same since. I’m suing them.

Had to call multiples times for the same issues with medicine, was in Process but no medicine, new Prescription but no medicine and no real resolution.

I find it rather curious that Humana Health Ins. (HMO) pulled out of Florida at the end of 2017 and strangely they claim they never received my final December payment and canceled my insurance leaving me with 7000.00 in unpaid medical bills. My payments the entire year were sent out via auto bill payment from my bank as was the last payment. The payment was sent to the same address as all the others however this payment was sent back to the bank by the post office as not deliverable. And by the time I called I was notified and called Humana my policy was canceled. I appealed thru their channels but it was not accepted.

Can't say one thing good about this plan and if you have their prescription coverage also... You're just screwed. It is the worst drug plan site ever devised. You don't pay a premium for this plan and there is a reason why. You get nothing for it. I pray I can stay healthy until the end of the year so I can get away from this plan. Their medications are filled for 3 months and the day you get it you better start the refill request so you can get your medications by the time needed. I am still waiting for medications I ordered on April 9th!!! And forget calling. You get some uneducated moron who will say, "I can help", listens to your problem then just passes you off. If you need a doctor's refill authorization forget it. Last one took my doctor's office nurse 4 times talking to those idiots to get the refill done. AVOID AT ALL COSTS. Probably no use complaining to Medicare. This plan seems just want Trump would want for seniors, will kill us off faster.

I was charged twice for my insurance premium. I was first told they would expedite the return, but that it could take up to 30 days. After 30 days, I called again and was told that it takes up for 45 for me to get the refund. They have already take out the next month's premium. I call on day 44 to be told that it will take another 5-7 days to get the refund.

Wow, where to begin! Tricare recently switched from Health Net to Humana (In the East Region). All the problems started after this. Health Net paid claims on time; their reimbursement rates were excellent, the customer service representatives were knowledgeable, etc. I rarely had to call them. Now, all that has changed. I’ve only had Humana since the Tricare change - 1/1/18. Since then, I’ve had to call them multiple times for inconsistent copay amounts due on identical claims; they had ZERO explanation for the discrepancies. I still don’t know what the correct co-pay amount is. I’ve received multiple bills from providers asking me to contact them because they still haven’t been paid. I currently have two hospital bills that I’ve not only had to call Humana about, but I’ve had to reassure the hospitals that per Humana “The claims were still in process.”

long waits, to rudeness, and not answering certified mail. Not have they told me that my PCP was not on my coverage, they disallowed a bill from my dentist for and annual exam, stating that I did not have coverage. My PCP was on listed on my Humana card, and my dental coverage was paid in full prior to the effective date. It took me over 60 hours of phone calls and letters to straighten their errors. I could go on and on for hours about the problems that they have created through no fault of my own. They don't deserve the one star rating, that I gave them. It should be a zero.

HUMANA FRAUD. Recently acquired a plan with Humana, it is called Dsave. DO NOT BUY. It is a SCAM!!! This plan is not an insurance policy as such, it is a simple discount card that when you decide to use it, The service provider do not accept it, the provider may or may not accept it. It's buying a lottery ticket, so absurd, that simple. Go to the Humana website and look for the providers that appear on your list, when you call, the list is not updated, because the people you serve do not know that plan. Next step, call customer service.

I had started calling Humana in Oct '16 saying I'm noticing a double draft on my account going back almost a year. Since then, it's been a battle of misinformation. My refund of overage charges has either not been sent for approval because the rep didn't know to send it, told me to go to my bank and get my statements for those years since they had no record of double drafting me, my refund had not been processed by the supervisor for an unknown delay, multiple operators not making note of my calls. Yesterday, I called checking in on the status when it was promised it was "this time" being sent for approval (this was on 4/13 and to be cleared in 2-3 business days). It was never sent up the chain for approval, I told the operator I needed confirmation today and for her to call me back with it.

I have had broken neck and broken back since 2000 my neck and 2007 my back in 3 places. I have my nerves cauterized every year and have found quality of life in the last year-and-a-half after 11 years of hell. In January I started with Humana HMO and have had nothing but pure hell four and a half months now. Firstly they have blocked my phone number. I've tried to call in for four and a half months and it tells me to enter a 17 digit. I have never received and it will not accept my phone calls.

Most of those who take the initial clinical information are downright rude! No please, no thank you. The last lady I spoke to sounded something like this: "NAME! ID! TAX ID NUMBER! WHY IS HE THERE?" Horrible customer service! You have to repeat the same information over and over - each new contact sounds like they have no record of the previous call. The person I regularly review with is awesome. But, those other people need some classes on phone etiquette. Remember, Humana, everyone who calls your business is a customer! Please treat us as such.

This is not what we were promised when we signed to spend our adult life serving our country. Tricare Military Retiree insurance was good under Health Net Services, but that all changed without notice a few months ago. We were notified that there was going to be a change to Tricare as far as who it fell under, but not the drastic increases in all coverage fees and that's IF you can find a Dr. or Hospital that will accept your insurance. All Dr.'s and Hospitals are dropping the insurance and you have to drive 40 min or more to find a specialist who will still accept it. The fees have doubled, tripled and quadrupled depending on the service you need. All fees have drastically increased. This is not what I was told I'd have when I retired.

I spoke with a CSR on 4/4/2018 and was helped by Peter **. He was very knowledgeable and very helpful directing me to the correct dept to pay for my Humana bill at Humana Pharmacy. I was very impressed by Peter and am grateful I had someone on the phone who knew his depts. Thank you.

We have TriCare Prime Remote and Humana is our new insurance company this year. So far our experience has not been acceptable. I have an incurable chronic illness that I need treatment for every three months from my neurologist. My referral to the neurologist is good for one year and it was renewed in September of 2017. I saw my neurologist in December for the treatment and was referred to another neurologist because my old one was retiring. The referral was approved and I went to my new neurologist in January for a consultation. Humana paid for that consult and for my treatment in December. My treatment was to be March 26th, 2018. I got a call from the neurologist's office (3 days before my appointment) telling me that they cannot do my treatment because they have tried several times to contact Humana for approval and have not gotten a response.

My girlfriend is on permanent disability due to nerve damage in her legs. She has been on ** for over 10 years for the pain. When she first went on disability she was placed on Medicaid. She was then forced to go on Medicare and a private insurance. The private insurance she had to take was Humana. When she signed up she was guaranteed that there would be no problems with any of her medicines. Then Humana informed her they would not pay for her **, since it was not on their approved medicines list. So they forced her to take a drug called **, which no pharmacy in our area can get. Then she was told she had to go on Humana's mail order drug list, and they would send it to her in 7 days. Then after the 7 days and no medication, she called Humana and they told her that she needs prior authorization from her doctor, for a drug they are forcing her to take, and that her doctor does not want her to take.

Retired military since 1982. For me Tricare For Life managed by Wisconsin Physicians Services is wonderful. Never had a problem. But wife and children on Humana, is horrible. (Tricare Prime) Humana searches diligently for every possible excuse to deny our claims. Often have to seek help from local congressman to file claims. Result is loss of scarce funds for 100% VA combat disabled veteran. It is a disgrace!

Humana tried to start coverage the day after my daughter was born. And that first day is really expensive. It took about 20 phone calls to correct that little "mistake".

The pharmacy gap period eats a hole in your monthly income when it is a set income. Which makes it hard for us to take care of both monthly Rxs and other monthly expenses, therefore something is going to go lacking, usually Rxs drugs.

I have just joined Humana last year and this company is the best one that I have come across as far as getting things done and the coverage. The company out there cares for the patients in making sure that you get the right proper care. They do not treat you like a number.

I hated this insurance company. They never wanted to help a person get the right care, always tried to discourage you from getting help. I had breast cancer in 2009 and had to fight to get my supplies.

I’m very displeased with my Humana Part D prescription plan. I have been on the same prescription for 15 years through my work, Blue Cross. Now that I’ve turned 65 and changed to Humana they are denying my prescription! First they charged me 4 times as much, and I went ahead and paid because I needed it, the next week I received a letter from them saying they were denying and canceling that prescription! I called and got a robot like person to speak to and got nowhere. What a ripoff!

Have had this insurance for almost 6 years. Premiums good, not high out of pocket co-pay, excellent drug coverage. All my drugs which are generic are 0 pay from Humana pharmacy and free shipping. I CHECK EACH YEAR AND ALWAYS STAY WITH HUMANA. IT SEEMS NO CAN BEAT THEIR PRICES AND DRUG COVERAGE FOR 0 PAY.

My good health has resulted in very little need for insurance coverage. When coverage was needed, Humana provided it without any problems. When my primary care physician reported that she was leaving Humana (she retired soon thereafter) it was not difficult to find another very good physician who continues my use of Humana.

Great customer service, pleasant, willing to listen and explain the best place to order my medicine from. Would stay with them only they no longer give the best cost value for me.

Humana is ONLY IN IT FOR THEMSELVES!!! They cover NOTHING and it is EXTREMELY difficult to discuss anything with customer service.

The HMO has good selection of doctors and hospitals. I use a PA and can usually get in easily and have no trouble being referred if needed. Have had coverage for several years and plan to continue with Humana.

Humana has been great! They are diligent about checking to see if I have any additional needs. They make follow up calls. I have had no problems with referrals and only 1 prescription, which was easily substituted. I have nothing negative to say about Humana!! It is ALL good!

They do not tell you about the $30 per specialist. The prices are terrible. Outraged still. I now have a credit bureau problem... Customer service is also rude. Very bad experience.

Minimal involvement with company other than submitting claims. Physicians probably billing up to the max allowed even if the visit is not Necessary. Not different from other insurance plans.

They have been very cooperative with all my health care needs especially since I started dialysis last Sept. 2016. I also like the way they remind me when a prescription is ready to refill.

I have had good results with Humana for the past few years so continued with them this year. Co-pay went down on Doctors and I have had cataract surgery both eyes and a knee operation in the past. All were paid thru Humana with no problem. Personal phone calls also were helpful.

I am going to be a member. I love the coverage. It all sounds and what I needed. I am glad I choose this plan. It all sounded great. I need dental teeth all kinds of things done for me and I am just waiting for January 1st to be here for the vision and dental plan and go to the gym.

Humana will work with you on the phone or email chat. They are great to help you out when ask a question about coverage or a claim. They are great about paying for your drugs through their online Humana pharmacy.

I, fortunately, have not had to use the health insurance much this past year, however the few times I have use Humana the whole experience has been fine. As with all of health insurance providers, the coverage is not as good as one would like and we end up paying for a good deal of the services out of pocket.

I recently joined Humana as a Medicare Provider. The salesperson suggested a Primary Care Physician by name. After I agreed, I called that doctor's office to set an appointment for my annual physical. I was informed by the doctor's rep that I would need to go online and pay a $199.00 fee to become a member of their medical group. They informed me that Humana would not cover this fee. I called Humana to complain. They took a statement and gave me a complaint number and stated that they would get back to me.

My experience with Humana was good. They send reports almost daily, wish it was less often, just as comprehensive. Nice job! Have not had to call them after 3 years. That says a lot.

I got Humana Dental HMO Insurance a few months ago. The Humana website listed a dentist I chose as a provider so I call and confirmed they accepted my insurance. They told me to call Humana to have it set up prior to my appt. Humana said they were not one of my providers and they gave me the names of 2 dentists, one local and one 99 miles away. So I go onto the website listed on the back of my insurance card which is not the Humana website and it only lists those same 2 dentists. I go to my dentist appt anyway and dentist office looks at my insurance card and confirms they accept it but when they call Humana, they are also told they aren't on the list of in networks providers.

I am enrolled in Humana Medicare through my Kentucky retirement program. They pay the monthly premium and retirees do not have a choice in the selection of the supplemental carrier. I am very surprised by the quality of service! Humana has never been a carrier I have much regard for.

From day Humana gave me a hard time over everything. It was like I was trying to cheat them or something. My primary care doctor was cancelled in June. Coverage of some of my Rx's were cancelled or amended as of Jan 1st. I could not in all good conscience recommend this company to my worst enemy. Avoid them with all due haste.

They have a decent customer service. Every Customer Service Rep I have talk to has always been polite and helpful. Humana is pretty good at problem solving bills and getting you the info you need to solve any problem.

It's not enough coverage for a person that's disable and on a low income budget. Not good dental coverage, not good health coverage, not good vision coverage.

Everyone has been so helpful. I'm grateful to the women helping me to make my illnesses less unbearable. It's a bit overwhelming on my end with no support or help.

When I was Medicare subsidized they were great. In now choosing my own plan, I found them kinda limited on plans and a little pricey. I did choose a new plan with another company so we'LL see how the new one stacks up.

I admit it. I fell for those Medicare Advantage commercials, so I signed on with Humana. I spent over an hour on the phone speaking with three different representatives all of whom assured me that certain providers and services I rely on would be covered. They weren't. Humana also said that original Medicare would cover my co-pays. They don't. They also promised that I'd have lower medical bills. My bills are higher. I've had nothing but problems from day one. They have refused virtually every procedure my doctors have ordered and even kicked me out of a psychiatric hospital before I was ready to leave and against the head psychiatrist's advice. I'd give Humana zero stars were it possible.

Humana Gold Plus HMO (Medicare Advantage plan) - Did not show in their book that this is an open HMO for Texas. When primary care doctor tried to get a referral to a specialist in network, Humana said the Dr. Was not in network. However, they told me he was. When Dr specialist tried to confirm my new ID card, Humana verified the old card doctor which I never enrolled at annual enrollment thru link on medicare.gov. Changing doctor again and did it online thru my Humana.com application thru my phone but the primary doctor does not change. Depends on who you talk to it can take anywhere from 3-10 days to upload the new doctor on the MyHumana. Initially I was told it would take one month.

I work for DHS. We do not get state disability taken out but we should because the government just charges us more federal taxes anyway. Humana had Representatives come to our health fair and offer the short term disability plans. The best plan costs more and you were supposed to get 2400 a month if you ever hurt yourself outside of work. I had been paying on my plan for over a year and this past New Year’s Eve 2017 I slip and fell down a flight of stairs after I got off work. I have faxed over 100 documents in the past month 1/2 to Humana because they keep stating that their email doesn’t work properly. I have spent so much money on faxing and they keep giving me the runaround.

The customer service employees are uneducated, inept and frankly could complicate a 2 car funeral. The pharmacy apparently can't read prescriptions, fails to fill them in a timely manner and you end up out of medication and they don't care. It's just tough. It's quite frightening that a company like this can operate. I looked everywhere for Plan D reviews and all I got was professional bloggers' opinions. It took me 30 minutes to find a place to offer this review to hopefully save someone else from the horrific experience I've had with this plan.

It looks like Humana is trying to get rid of us older folks, one at a time. I was hospitalized twice in the last 3 months and my husband once. He also had to go to the ER on one occasion. In these 4 visits to our in network hospital, not one single bill has been paid correctly as of today. I wrote a letter of complaint to both Humana and Medicare 2 months ago and never heard back. On the first 2 hospital stays both had problems with billing. Humana was saying several of the doctors were out of network. I called the company that the doctors worked for and they confirmed they are in Humana's network. However, they and Humana refuse to correct the bill. So now both of us have bills that are processed as out of network when they should have been processed as in network. Sort of a gotcha by Humana. They will come up with any type of excuse to try and get out of paying for your hospital stays.

I am a 65 year old, married male with over 30 years experience in vocational rehabilitation, and, a Certified Vocational Evaluation Specialist. I open with these facts as I do paid, professional evaluation of people and services. Humana Gold HMO is not even close to a bronze plan. They have seemingly used subterfuge to deny me numerous pharmacy claims.

I am so fed up with Humana, they offer very few cardiologists in our area. One group, Daytona Heart Group! Three years ago they kept doing ablations on my husband, but he had a mitral valve leak! We kept fighting and finally got open heart surgery done out of network. We thought we were done with AFIB but he has it again, after three years. We should have never signed up with Humana again. I called them the first part of Feb and asked if we could go back to PPO rather than HMO but they wouldn’t let us. I asked if we could switch insurance companies altogether. They said no. We are forced to use Daytona Heart Group again.

I am forced to have Humana or no Medicare Advantage, next year will be straight up Medicare. I worked so hard just to get a referral to a specialist and only to have Humana decline the claim... I called them. They said, "Oh our mistake but it will take 30 days to correct." I filed a complaint with Medicare and they then jumped into high gear and said they had it fixed... They paid the two bills already claimed and then declined the other two. They tell me it may have been because of a wrong number on the bill or "Who Knows"... The CSR people are polite but worthless in knowledge and authority. I am in the process of making another complaint to Medicare and calling my Senators to report this fraudulent company. They need to be run out of business.

On a whim, I looked up "Humana complaints" on Google today. Now I know I am not alone... what a surprise that everyone is having the same problems! Refusal to pay claims, changing PCPs without telling me. In one year, I have had 5 supposed PCPs, only one of which I have ever seen before they left the system. Their list of doctors on their website changes daily. They keep trying to give me a doctor that is nowhere near where I live, or I show up to a doctor I have been assigned to and they say they are not taking any new patients. I broke my foot in a busy crosswalk in September. Bystanders wanted to call an ambulance for me, but I told them I would prefer to go the office where my doctor was... and I know emergency rooms and ambulances are very expensive. A marvelous stranger helped me to their car and took me to the Dr.'s office which provided a wheelchair for me to get into the office.

I've had a good experience with Humana. Wish the dental coverage was better though. They only allowed 2 cleanings and nothing else. But overall it's been a great company to work with. Always recommending them to my friends.

If you are considering Humana I would think twice about it. You need a referral every time you need to see a specialist. I need to see a podiatrist asap because I'm in a lot of pain and need my toenail removed. I can barely walk. I'm in so much pain. I need a referral first before I can go see a podiatrist. So I called my primary physician and was told I will have to wait a week to see the doctor to even get a referral. This is ridiculous especially for those of us who need to see someone right away. It may take me several weeks after I get the referral to be seen by a podiatrist. When I had straight Medicare I could walk into any office and be seen almost the same day. When calling Humana to cancel they told me I couldn't cancel until October. This is total BS. I'm so frustrated over this.

When I am referred to a doctor that is not a member of my healthcare, this can be costly. This also goes for dental Insurance. I am in a group plan and do not want to leave it.

Customer service for mail order pharmacy is very poorly managed. Most of the time when asked for a pharmacist I get a CSR who knows nothing about mail order pharmacy.

Humana Gold Plus HMO - I had this policy for 1 month. January 1, 2018 to Feb 1, 2018. I am just very grateful I could get out of this policy in the timeframe allowed and go back to regular Medicare and Plan F Medigap BCBS. First of all their doctor lists and customer service reps are useless. Dr. lists are TOTALLY useless and inaccurate. Customer service reps. are useless and give out wrong info. Long approval waits for essential services. I was told I needed a diagnostic mammogram and ultrasound when they found a mass in my right breast.

The representative lied about some coverage. Calling Humana customer service was riding a huge ferris wheel. No one seemed to know answers to my questions. I was "always" forwarded to so many departments and then back to where I started. Felt they were all in the same room and just referring me to one another. Didn't seem to be much training going on.

They actually cause so much anxiety and stress in my life. They barely pay their bills, never on-time, deny services that would improve your health. Change providers and benefits at will. Some physicians don't even want to accept Humana. Next year Medicare and new supplement. Lesson learned.

First, Humana lied to me before I even signed up. While reviewing plans, I phoned and spoke to a representative, directly, specifically asking if one of my service providers was part of the plan's network. After a few minutes on hold, the rep came back and said "yes, don't worry, your transition will be seamless..." Don't need to be The Great Kreskin to know what happened when I tried to update my insurance with that provider. Next, review their drug formulary with a magnifying glass. If you need the extended release version of a medicine, chances are that you will be skunked, even after the nightmare blizzard of paperwork asking for an exception.

Humana has been very good and probably better than United Health Care. I have had no problems with Humana, unlike United Health Care where I had many different problems.

Premiums are constantly going up as well as co-pays but coverage seems to be going down and it takes forever to get approval to go have test done.

In this country's situation on insurance and Humana I am well satisfied. I am a retired state employee of Kentucky. Even living out of state, there hasn't been no problem with my coverage.

Humana is a lying company and they did are charging me 149 a month and they are not getting what the doctor order. And they are using a doctor that I had 4 years ago that I have not seen and getting orders for oxygen equipment and he is not covered by the plan and that is wrong. And they need to be closed down for good. That is fraud.

Humana is the quintessential example of how all health insurance companies in America are stealing us blind, and why the USA consistently ranks among the worse offenders regarding the health care of its own citizens. I am 69 years old and retired, living primarily on my $857 Social Security check. When I applied for extra help from Medicare to help pay for my mounting drug bills, I was TURNED DOWN. I'm apparently making too much money. Because I allowed my Plan D policy with WellCare to lapse for 8 months, I was FINED FOR LIFE, in spite of the fact I had to pay my own medication bills for nearly a year, and they paid NOTHING.

Humana is very good company with people that help you always when you needed them and in a very polite way, and is not like other places that when you call to get help you have wait long time. Here is really a very short time.

I opened a dental policy with Humana on January 2/18. They took my money and sent me a card. Then here it is February and I get a bill. I went to pay it and they tell me I don't have a policy that it was canceled on January 25/18. I never received a letter or anything letting me know they canceled. But they did take my money. So I should get a refund. Not so easy. They place you on hold for long amounts of time and are doing all they can Not to refund my money. I don't know about you but I don't just have money to toss away. So I want my refund and to warn others about my battle with Humana.

When is a year less than 12 months? When you are dealing with Humana. My wife went on Medicare in August 2017 and was swamped with the song and dance sales pitch for advantage plans. She was assured by the salesman that Humana Medicare was the way to go, the only rub was you had to pay your $450 deductible in advance. It put a bit of a pinch on our finances, but we paid it, as the salesmen made it clear this needed to be done before open enrollment ended.

I last had Healthspring and it seems to have been a better buy than Humana because it had better overall services. There seemed to be more helpful information as part of their program and they had a better customer service set up. It was quicker and easier to reach their offices, ask questions, and get answers. Most calls to Humana result in a robot telling me that the humans are busy with other calls and I can do better calling back on a Tuesday after 4 pm. I have called back after 4 pm and been told that they are closed and to call back the next day. When I finally reach them it's a general customer service rep who seems to flip a coin as to which "specialist" she wants to send me to. While holding for the specialist I get hung up on and have to start all over again. It's very time consuming.

Health summaries are very helpful and clear education materials for a variety of issues. I am fortunate to be quite healthy so my Humana plan fits me very well.

They seemed to care about me a little more before I moved to Florida, but they provide wonderful coverage, their pharmacy provides meds at no cost! A simple 800-number call and things get solved quick!

Although I asked for electronic communication I continue to get “snail mail” letters, almost weekly. Every time I call in I’m told I have the wrong customer service rep. I end up talking to at least three or more reps. They say they will call back but don’t! Worst customer service of any company. Good Customer Service means to “Please and Delight Your Customer”.

I am writing this for my father that has been with Humana for about 4 months and was fine but all of a sudden 2018 comes around and he gets rejected for his medications that hes been on for 15 years. Who does that? I mean come on now. I would NEVER EVER switch to Humana. Even if I had no insurance. I wouldn't recommend this company to my worst enemy. Just sayin. Anyone reading this DO NOT, I REPEAT DO NOT SWITCH TO HUMANA. Voted worst insurance company in the world. They should be shut down for the worst company in the world. There is not one review on here that is good. What does that say people? Good luck to all that has Humana. Thats all I got to say!!!

When I switched to Humana—BIG MISTAKE—the ID card issued to me listed a physician I have never met or heard of, even though while signing up via SelectQuote, I gave them my PCP's name as well as the name of the health center. At the time... No problem because they were In-Network. However, when I contacted HUMANA to ask about this unknown doctor, they INSISTED I needed to answer several questions to CHANGE my PCP. They TOTALLY ignored my question, as if they did not bother reading it, and refused to acknowledge this was THEIR error and not a change but a correction. Additionally, I sent them a list of all the healthcare providers at this health center and they ignored it. I first contacted them on January 2, and all I have received from them are insulting responses and constant delays, even stating there was an error while attempting to make the correction.

Humana wants a huge number of individuals to subscribe to healthcare plans through them (obviously); however, they do not want to provide good service in return. They want premiums paid on time and market you to 'use their online website to easily' do so. If premiums are not paid on time they immediately start sending mail notices (along with junk mail wanting you to buy other products they endorse/offer). We have been making online premiums for years... and no one can fix their system this month (1/2018) it would seem. When you call to report it is broken, all they want to do is shift you to 5 different departments and no one knows anything about it. I think they should quit sending out nonsense mail offerings, and other unnecessary junk mail and fix their website, which is now worse than ever. Better yet, take more time providing payment for the ill patients' needs, which doesn't get done very well either it seems. Does anyone else see this?

Short Version: Representatives blatantly lie to customers and Humana tries to avoid payouts. Long Version: I went in for the first time since starting my coverage to set up my Primary Care Provider (PCP). Afterwards, she had referred me over to other services, since my plan requires referrals for those services. After calling Humana to ensure coverage, since they still had not updated my PCP, I was informed my PCP is not in-network. So I called my doctor's office back to inform them I need to switch PCPs and explained why. They informed me she was in-network, and to have Humana call to confirm.

I am new to Humana and very disappointed, I see a Psychotherapist for 10 yrs and I am disabled with PTSD. I have never had an issue with seeing a therapist and now suddenly Humana is refusing my claims for one reason or another. I have been with them less than 3 weeks and have been on the phone with them 3 times. The last person I spoke with refused to listen to me and was talking over me in generalities, basically not taking me seriously. If this is what healthcare has become in 2018 we are going to have some hard times with our healthcare needs.

This company is still the biggest ripoff company I know. Now they not only made my secondary insurance my primary but when I went in for my yearly medicare checkup they refused the payment for the lab work. I pay them over $2000 a year for my primary and they aren't honorable enough to live up to their contract. When contacted by pissed customer for more information I replied and they haven't contacted me back. My US Senator called and I informed him of the ripoff and they are looking into ways to curb this company for failures to honor their contract. And you are holding my review because it didn't meet your guidelines? What good are you? It is a shame that there has to be one star or more for this company!

Advocating for my elderly parents, I have had the unfortunate experience of calling Humana many, many times. You can guarantee being on the phone for a minimum of 30 minutes and often an hour. Then when you get transferred you have to get your elderly parents on the phone AGAIN with every person you talk to and have them verify their name, date of birth and zip code AND give permission to speak with me. (Even though the first person documented it in the system).

These people are like badgers, we signed up for their service and the calls started. I politely explained that I my husband was disabled and I was the only working adult in my family and asked that they stop the telemarketing to me, especially during business hours. I am perfectly capable of calling if I have questions or reading any product info they want to mail or email. I was less polite the second, third, fourth and fifth time. They are incredibly disrespectful of my time and as a customer, I expect better. If they have some sort of "announcement" to make, they will not stop calling you until you talk to them. I have gotten 3 and 4 phone calls in a single day. It really unfortunate, they do a great job as an insurance company, but a horrible job as marketers. Very frustrated.

I have been paying premiums for over a year. The first I tried to use my coverage, Humana denied my prescription... REFUSED TO HONOR ANY CO-PAY WHATSOEVER! All my phone calls resulted in only delays and excuses for non-payment of a standard and popular medication for high blood pressure. Humana is guilty of very deceitful marketing. Their telephone agents are all Hindus who barely speak English. Find another healthcare coverage provider! Any you find and use will be more reputable than Humana!!!

Asked for explanation of benefits from 2011-2013 to help my brother prove that he didn't owe any money to Humana and in fact probably overpaid Humana after chemo and radiation for cancer. This request was made on 11/28/17 and we were told to expect to receive the info in two weeks. Finally received packet on 1/5/18 and the printouts are 100 pages of medical code and not at all readable. Just spent 25 minutes on phone with customer service and they still have not sorted out the issue. Now want to email each EOB and I can't imagine how many emails that will translate to. This is just one of many issues with this company - I could go on and on about the "Diabetes Care Team" that don't know anything about diabetes, etc.

Humana sends you a phone book of coverage information prior to renewal but most customers do not understand what’s happening to their coverage. I talked to a representative in December regarding my over the counter pharmacy benefits and there was no mention that Humana was removing this benefit for my plan upon renewal. This company is purely profit focused and treats its customers poorly. They raise your premiums every year while reducing your benefits. You can not trust Humana. I will change to a more reputable company as soon as possible. Caution if considering this sleazy organization.

Humana agent said the transition to Humana would be seamless, big ** lie. I can't get a referral to see my pain specialist, I need those shots on my back and neck. I can't afford to pay the full cost and pay rent. They said I would be able to get a referral and see my pain specialist, big ** lie. Humana has the same business model as most other ins. Co. Collect premiums, deny claims. What a sad way to do business, they always got another way to screw us. How can their employees stand to work for these dishonest **.

I am not getting any new prescription, I call Humana pharmacy. With my Humana case manager we were both on call about my prescription, I have not gotten any prescription since June. We were on phone for two hours. It looks like problem was resolved, no it wasn’t, still out of high blood pressure pill. I am a diabetic. No pills. No arthritis medication, high cholesterol. Well I take 20 different meds but have not gotten any, I guess I need to die before I can get some action.

I would not go with insurance Company. My Son has an emergency appendectomy on 10/9/2017. Their customer service is horrible. I am still trying to get answers it is now 12/27/2017. There is nowhere in the United States to go have a face to face conversation to get this straightened out. That is just crazy. There are multiple issues and they can’t answer one of them and correct their problems. I guess I am left at getting a lawyer. I am looking into see if I can file a grievance before doing that. This is just a junk catastrophic insurance. MY ADVICE DON’T GO WITH HUMANA.

I paid by check for both my wife and I. The premiums were the same and the amount of the checks were the same but she owes them money for past due premiums but I do not. So far I've been on the phone with them for over an hour and can not get an explanation. It's too late to change providers but I'll be changing next year.

Humana has the programs this elder citizen needs at low premium. An appeal honored my complaint re. an eye exam. BUT to follow the broken system they require of entering ID numbers in my cell phone to verify who I am never works. Then I have to go through the long list of directory options and maybe with the second and third try I get to talk to a LIVE person. WITH so much hassle and time I decided to change health insurance. I ended up talking to a health insurance broker. Yes, this was the best plan for me and yes she could change and be my agent as mine did not respond. So with me watching, this broker sends out the agent switch. I think everything is done.

Employer changed to Humana Health Insurance in December but the underwriters are behind so they wont give us a group #. WE had met our deductible but now can't get anything done without a member number and group number. Had cataract surgery scheduled and had to cancel, had colonoscopy scheduled and had to cancel. WE are paying for insurance we can't use and the many times we have called, they just say the underwriters are behind so haven't got us set up in the system yet. So it's going to cost me a lot of money in January when I need to get these things and it's kind of convenient that I can't get a group # until then or fill my prescriptions. My husband tried calling and just got hung up on 3 times because he didn't have a group #. This should be illegal. It's not our fault they are behind but we are suffering for it.