Humana Health Insurance Reviews

I joined Feb 2025 because they were lower specialist copay. Immediately they didn't cover glucose monitors and my back RX. They never told me I had OTC until 11/25, I got a card for 2026. I disputed the lost benefit in Nov 25 but never got a response, denying $180 benefit. I placed an order for OTC $60 benefit at the end of the year and on 1/5/26 my benefit was charged again. They said it was out of stock so they created a new order and took a second charge on my benefit. They said they'd look into it and call back, but no word.

Humana customer service for business owners to pay a bill is HORRIBLE. I was on the phone being transferred to 8 DIFFERENT DEPARTMENTS FOR 2 HOURS! I have never in my life had this much of a terrible time with customer service. Just to pay a bill. And NO- I do not want to use online I want to SPEAK TO A HUMAN about my concern.

To begin with the plan I have is not what was guaranteed by the agent. I chose my new pcp from the Humana website today January 6, 2026. The effective date February 1, 2026. So I have to wait a month to see a doctor! I went on chat and the agent was ** and even in chat it was apparent English is not his primary language. He spelled my name wrong and had the doctor's name backwards. Yet he claimed he updated my effective date to January 1, 2026. Which he did not do. It still shows February.

Awful service. They are asking for proof of loss of insurance on a plan they are canceling. Applied Nov 20. Have spent over 4 hours on the phone. Everyone is so sorry but the group side can’t call the individual side. We are now January 2 and the group coverage is canceled and still have not issued a policy.

Humana tier 1 and floor supervisors most don't know what they are even talking about, they do dumb things and screw their members. They lie, I had to file 3 grievances with them for a mistake THEY made. I was a client since 2017, I used to recommend them but not anymore for 2026 and beyond.

I am stuck with this Humana Medicare policy because it's the only premium I can afford and it's the only company that all my doctors take however they pretty much provided me nothing that I needed last year so I'm sure nothing will be available next year as they will not cover my mental illness diagnosis and related treatment which is breaking the federal law of substance abuse and mental health priaty and equality act and I've written every government official oand health agency but nobody cares, so basically all Humana Medicare will cover generally is drugs and surgery,

I also have been having problems with Humana and them just saying they have not received any authorization letter/ request whatever from my doctor- My doctor has documented proof they sent it in SIX times. This has been going on since September. What is the use in even writing anything here- no one does a damn thing to help us.

My first yr with Humana was great. Gold Plus HMO. I had to move to a different place in IL - PPO. I could no longer afford to go the doc at all or meds, I read the HMO was going be coming into play down here. I called, it's not. The agent lied. If I hadn't been lied to I would have given them more stars, now I have been without my inhaler for over a month.

A rip off. I used to get my dental insurance (Delta Dental) through the Fringe Benefits Management Corporation (FBMC) in Florida as a retired teacher through the Florida State Retirement Program (FRS). I had the top tier plan through Delta. I could choose any dentist I wanted. FBMC now changed their dental provider to Humana dental. In the benefits brochure from FBMC it is deceptively listed on page 12 that Humana is accepted by any Dentist. That is false and misleading. My dentist is not on it. Every dentist in Humana is located in near depressed areas. The coverage and dentist location is akin to Medicaid and indigent care dental offices. I’m not paying $100 a month for welfare services.

I called Humana for an in network dentist. They referred me to one dentist so I went to them. Later I find out that Humana is not paying this dentist. That dentist told me they have other patients with the same coverage as mine with Humana. So I called Humana and they said this dentist is out of network and they will not pay. So I'm out of pocket with paying this dentist. I called back to Humana to try to figure out what is going on and they hung up on me.

I feel I got ripped off. It takes forever to find providers. Just because they're on the list doesn't mean they'll accept you as a patient. Also in my case if there are multiple Drs in the practice listed by Humana, the individual Dr you get to see may not be covered and you are looking at out of network costs.

This is the biggest fraud company ever. DO NOT EVER USE THEM. THEY WILL DENY ALL CLAIMS. THEY said I had reached my maximum for a routine cleaning, which is free by almost all companies. Mind you this was the first one of the year. They will then put you in a loophole of the same calls over and over again. The customer service is terrible. They will pretend to be courteous and say all the right things, but NOTHING WILL EVER GET DONE. If you ask to speak to a manager, you be on hold for 3 hours till you are frustrated and just hang up. No one will document anything from prior calls and you will spin your wheels. I got one to finally do a three-way call with the dental office to explain the issue and why a cleaning would be denied, and they will admit that they will fix the issue, but nothing. The dental office says there is nothing they can do if the insurance refuses to pay.

My Humana starts Jan 1st 2026, I've tried to have my mailing address update on the site 3 times with no success. Tried to add my PCP with no success. Support is useless, I spoken with them 3 times to just update my mailing address, all they had to do is add an apartment number, how hard is that, one rep that I spoke with after I gave her my zip code and full address, asked me if I was from the US, on the phone with her for almost 30 mins. I wish I've never enrolled in Humana. Having second thoughts.

My husband and I have been Humana customers for several years. In 2025, we were notified that Humana would no longer service our providers. In December 2025, after my husband had been in the hospital since October 30 with severe necrotizing pancreatitis, Humana was sorry enough to deny him access to a Critical Care Hospital after he was released from the hospital he was in. They expect him to go to a regular rehab even though he can't feed himself, keep food down, needs dialysis, and can't walk. He also has a drainage tube in his pancreas. If he goes to the rehab, he will most likely be back in the hospital within a week. I am livid that he is being treated this way. Humana used to be a decent company. Now they don't give a damn about their insureds. It's all about money. I hope their company goes bankrupt. The sooner the better.

I was told I could use my Humana benefits card to pay my rent. The cash rolls over every month. I was unaware that it was different than last year so here it is Dec and I have all this money on the card, all my bills are paid, I don't need any more groceries. I depended on the card to pay my rent, but because I don't pay to a property MGMT company I have to figure out how to pay rent. The money on the card might as well be blades of grass, there's no value. I'm left to go to a charity to pay rent because that's where the Humana benefits card is having me ask to pay my landlord who has been waiting for my rent money to go Christmas shopping.

Like all for profit health insurance they make money off of people suffering. They deny people in need just to pad their bank accounts. And if they have a bad year, they choose the holiday season to make people suffer no other decent country on this planet allows this but here in the United States murder for profit is good business.

I love Humana, but home workers shouldn’t be calling customers with fake numbers or for that matter calling them at all. Give them claims to process. Or have them answering customers calls. Stop calling!

Absolutely terrible company! Every single representative you talk to no matter what department will tell you something different even supervisors, care managers, everybody always something different! Always incorrect information! Nobody's on board. I don't know if these people aren't trained correctly or what but this company is absolutely horrible! They do not do what they say they're supposed to do, you never get a call back and you're lucky if you can even finish a call without getting disconnected. Having to call back and start all over again. If you choose this company to go with hope you have all day long to be on the phone with these people and still get nowhere. If I can leave zero Stars I would.

Very upset to have been moved from UHC to Humana - my doctor is not in network (and she is affiliated with a top health provider) and now I will be out in the desert without a doctor waiting years to get a PCP, one that won't know me or my family at all.

I signed up with Humana Medicare in June. I went to this dentist last month in the network to get my two front crowns replaced. The dentist was horrible and unprofessional. The dentist starts drilling my teeth and particles flew into my eye. I tried to alert the assistant who did a poor job suctioning out my mouth. Water splashed on my face and I felt nauseous. He never offered me glasses to prevent this discomfort. Secondly, I slightly moaned and the dentist stopped to scold me by saying "You're getting yourself worked up for nothing." Excuse me? I resented his rude remarks. It gets worse.

Terrible! Takes too long for the "referral" to see a specialist. Made appointment up to one month in advance and the day before the appt., the specialist still didn't receive the referral authorization. Also, facet injection for pain was denied. So fed up and stressed.

I have Humana for my insurance. However, it does NOT, according to them, cover dental. My dentist sent me to an oral surgeon for 5 remaining teeth to be extracted. That coverage for the office visit was DENIED. I appealed that and told them I need them pulled. That I have been on CONSTANT pain and very hard to eat since September. Then they sent a letter that it was once again denied. They sent paperwork to Medicare to have them review if Humana made the right choice. I have heard NOTHING. The pain is unbearable. I am not stuck with a 250.00 office visit from the oral surgeon. At 68 years old and a veteran, wouldn't you think they would make an exception to the rule. NOT HUMANA. My quality of life has really declined. Can not and will not go out in public as when I smile all you see is the teeth that need to be removed. I hate to think what others say of my appearance. My thinking SHAME ON YOU HUMANA.

Customer service is inept and doesn’t assist their customers without causing stress with wasted hours for simple questions. It’s overseas. They go by a script. Will not deviate from their script. Repeatedly ask your name multiple times, even when given. When told you don’t have a number yet, you are asked repeatedly for a number. Hard to give a number, when your policy hasn’t started and they haven’t sent you a number yet. They won’t give their names or identifiers or transfer to a supervisor when asked. Worst customer service we have ever experienced.

I've waited 8 months and still haven't gotten an answer on my claim. Most calls are disconnected. When they do talk to me, they say it's still being processed. Then they say someone will get back to me, but they never do. I think they're hoping I give up

Humana Representatives lied to me, about a controlled substance medication that I have been taking for 2 years. Here in Florida, CVS pharmacies refused to fill my Percocet prescription until the 31st day late into the day. So I have to go a half a day without medication in pain because they will not fill it till 5:00 at night. When I called you Humana they told me that it was the law that it cannot be filled prior to the 31st day. Even a cursory glance at the wellness schedule two laws Florida and United States provide that it made me feel 2 to 3 days in advance depending on the pharmacy and or pharmacist discretion. CVS tells me the state's blocking it until the 31st day. Humana carried on with the same lie saying that I cannot get it until the 31st day. In fact they told me if you need more medication ask your physician can I get it till the 31st day. I looked up all well with statutes and administrative laws none not one requires that a person wait till the 31st day.

They force you to use Centerwell Pharmacy, a mail order, really not conducive to your health. Can be two weeks before you receive your meds. When you are talking heart medications, spin the wheel to see if it gets there before your heart explodes. No customer service.

I have it for couple of years… In 2022, I went to a Dentist which was covered by Humana … The dentist tried to be “smarter“ and make me pay over $300 dollars out of my pockets for a “filling“ that never was into the predetermination or as needed to fix!!! I was two years, 2 … trying myself (because the insurance was NOT helping me but siding with the dentist which was charging me for not existing job …) and finally, when I was going to give up and pay… I got the paperwork to "speak“ to me. The dentist was charging me for something that wasn’t in the paperwork, not needing fix or any job done and neither Humana or the dentist apologized to me for not helping me to find the “mistake“ and the 2 years call, talking and asking them WHY… why if the jobs previously approved… I was receiving emails, text messages and phone voicemails telling me that I have to pay and they put me in collections for over a year!

The absolute worst dental insurance company you can deal with. They are out to only make money themselves and screw the insuree. They had pre-approved my dentist for a dental crown and did not fulfill the original commitment then utilized a dispute mechanism to avoid paying the service. Even my dentist said what they did was fraudulent. I had several dental companies prior and never dealt with this type of underhandedness. Stay away!

I have 2 tears in my meniscus. Dr says need surgery to fix, sends a pre authorization in goes to Cohere Health, Humana does not do them anymore. Cohere denied saying I need to do physical therapy. When I call Humana to find out how PT will help, they put me on a 3-way call with a Cohere lady from Cohere gets on line and starts asking questions and when I start to answer tells me very rudely to shut up, she cannot talk to me and Humana rep conveniently drops the call. I do PT and they denied again, saying they never got proof which, if they read the file sent to them, it was page 2. File appeal and they denied, saying not medically necessary and no proof of PT.

I called Humana to get Medicare Supplemental Insurance and was keep on the phone 90 minutes. Asked dozens of questions. I was then transferred, I didn’t know why. But the next representative began pushing vision and dental insurance on me. I begrudgingly opted to get them both, have them my credit card. I asked about the supplemental I originally called for an hour and 45 minutes earlier. She curtly told me, “you weren’t accepted” and hung up. I was shocked because I have no medical issues, I never have. So I went to BCBS and was accepted immediately. But the Humana Vision and Dental kept coming out of my card anyway.

Not only did we have to pay thousands of dollars toward keeping my dad in rehab after a long bout of sickness in the hospital, the administrator of the rehab facility told us they didn’t even like to accept Humana patients because of the difficulty of getting Humana to pay. I have moved since and there was a man who lived in my apartment before I did, who has been dead for at least a dozen years and Humana keeps sending mail here to that man and I have notified Humana through writing and calling and returning the mail and Humana just keeps sending mail here for that man. They don’t listen and they won’t stop.

Humana is the worst insurance known to man. My husband had a brain injury and needed to go to rehab which they denied. Trying to file an appeal was hell. One incompetent person after another on the phone who barely spoke English. Humana needs to just go out of business they are horrible. I thought Molina was bad, they beat Humana by a mile.

I left a job because they refused to change insurance companies and get away from Humana. I found an in network provider on the Humana website. I went to this provider. They denied my claim that he was out of network. I argued with them and showed them proof that he was on their website. I got the claim processed. Two years later, I’m getting billed from the doctor's office again stating that Humana did a take back stating he was not in network. At this time, I still had all the original documentation and he was still on their website as an in network provider. Do they even know who they have and don’t have in network? Humana needs to be investigated for the highly questionable tactics they use.

Stay away from these people. They think they are doctors. Would not pay for the medicine that our doctor wanted to use and ordered a cheaper medicine and that killed my wife. They're playing god and doctor.

So I had Humana Dental that I was misleaded on through another website. So I had Humana since 01/01/2024. Up until now do you know that I never used them? The whole time I was paying them money every month no one never called and ask any questions. They just kept taking my money toe. That's not good business practice. After 3 to 6 months someone should have contacted me to find out what the problem was. This makes me angry and business like this should be closed down. I need all my money and I don't have money to just give away to no company. Very Angry customer

I'm so naive that I never checked on this company until I had a problem with them. They transferred me to another clinic without my consent. They didn't ask me at all. They didn't talk to me. And when I found out, it was already too late. I called them and asked them to send me back to the doctor I'd been seeing for two years. And they said everything was fine. Don't worry, we'll do it.

Worst decision I made to have health insurance from Humana... Won't pay for anything and try to pass their issue on the other department of the company? Now the bill collectors are calling because they won't pay the medical bills.

This is the most undependable company I’ve ever had. They declined things that the doctor has prescribed saying that they’re monitoring the doctors which is baloney. They try to control your medication so they don’t have to pay for it and you pay out-of-pocket when it’s a covered medication then they have you write a big report and send it in and wait for a letter back. It’s just BS. Avoid avoid avoid.

Found out I was like I was supposed to use their spending card after they dropped me because I moved. Been with theses s.b.'s for some years. It's not like I haven't talked to them. They told me the system was down, told me I was never canceled, told me I was canceled weeks ago, told me they was going to reinstate it. 🔫

I called and got a nasty male person telling me too bad. I am on a mission to blast them all over the internet. All is welcome to join me. He said, "Good luck we are so big you won't touch us lmaorotf." LET'S DO IT. FIGHT. FIGHT. FIGHT.

It's heart breaking that my father's life is in the hands of this company. They are denying his medications to go along with his chemotherapy. We have appealed and appealed and appealed to now we are going to have to retain an attorney. He pays for them to provide a service and what's the point when they are denying it.

So far, I have NOT liked Humana at all. I would give them a NEGATIVE rating if I could. I have a Humana Advantage plan, and on paper, it seems good, but I have had a claim for nearly $5000 in medical out-of-pocket medical expenses April 14th, 2025, and it is still PENDING! They claim to pay $100 toward glasses, and I got the cheapest glasses, advertised by LensCrafters under $100, and I got charged $152! How is that even possible? Bottom Line... They use perfume to cover the stink underneath!

SEPTEMBER 2024 a relocation from the State of WA to TX required a change to my providers. I don't use health coverage until I am established in the area I've moved to and have a feel of where to find quality care. I chose a plan that had $0 Monthly Premium. MARCH 2025 while seeking providers I logged in to My Humana and discovered that the plan I chose in Sept 2024 had been discontinued in January and switched to a Plan that has an $11 Month Premium. Without Notifying, Without Billing to 'tip me off', NOTHING TO INFORM OF THE CHANGE.

Called to check on 2025 benefits for Vision. Went from $500.00 to $200.00. Glasses cost me around $800.00. My eye scan is not covered and needs to go under medical with $300.00 Co-Pay. Over the counter supplies amounts up to $300.00 which I have little use for. On the phone for over an hour and transferred to wrong departments. How many times do they need to be told I don't want a nurse to come to my home to check my vitals! Oh...but it's free! So is mammogram and don't forget your wellness visits. Not anymore... Saving Humana money by not being a part of their Cahoots with others! Can't help Humans? You need a name change...Dumana suits you well..

The worst customer service. They mumble really bad and it is so hard to understand what they are saying. I called back twice and both reps had terrible enunciation. Please get some better reps in there that speak better English. Thanks.

Not worth the cost. And they lower your benefits after the enrollment period ends. So they get your money until you can cancel. They don't consider VA insurance to be insurance from an employer, so I don't qualify for an exception. They also schedule in home visits and no one shows up and you have to listen to their whole disclaimer to reschedule.

Who is the CEO of this sinking boat? This company does its best to inflict pain and misery to its unfortunate customers. If you work at this company, why are you spreading misinformation to customers who rely on transparency? Do you not have any morals or self respect? You lie for this company and actually harm people with your nonsense. You are disrespectful to customers and you will reap karma for doing so one day. I hope Humana crumbles into dust and never is allowed to exist again. I'm leaving this company just as soon as I can and will tell anyone and everyone to never deal with this disgusting company.

I was using standard Medicare before USAA sent me a card about their Heroes program. So I called and gave it a shot. What a huge mistake. I’m not able to get the care I need because they will not authorize it. I cannot get my Botox for my migraines and I cannot get my injections for my back and neck pain. You just imagine the pain I am living in. I cannot wait for open season so I can go back to standard Medicare.

I enrolled in Jan thru March 2025 and their vision was the lowest..my dental was supposed to be $3,000 and my dentist used for crowns needed..so now it's June and Humana Gold is refusing to pay for my dental using the excuse and lie that I was active, but not enrolled. Yet my vision was applied and OTC amount came thru during those months...

Humana has done nothing but continually take away benefits from their customers! One minute you have benefits and then the next month you have nothing! It takes 7-14 days to confirm medications doctors have requested and Humana doesn't care if you live or die waiting for them to confirm! They wait and finally you call to find out what is happening, and they pretend like they have no clue what you are talking about, and the worst part is, "they do not care about their customers"! I have waited 2+ weeks for an injection just to find out they denied it and didn't bother to tell me or the doctor's office!

Their 1970's advertising trying to trick people into thinking it's some type of "official notice" from Medicare tells you all you need to know. Makes it very obvious that they are aware that the only way they can sign new customers up is to deceive them. I'm guessing no one in their marketing department is under 80 years old as this was a failed ad technique even 50 years ago. They are embarrassing themselves.

Humana advantage plans have the worst drug coverage. I was prescribed generic ** and was charged $41 as a tier three co-payment. I just happened to be online in the store with another gentleman who had zero insurance and he used one of those free discount medication cards called GoodRx and he walked out with his prescription for paying $27 so he got it $14 cheaper with no insurance. Then on Friday I was prescribed testosterone. Forget about getting the authorization. After my doctor sent in a prescription they called and asked me a dozen questions and said we will see if the authorization goes through. WTF??

I've only been on Humana PPO for two years. I guess I'm lucky. My phones calls to representatives are friendly, informative and very helpful. No problems or bickering over anything. It's all explained. I searched around before getting off my wife's insurance through her hospital. It was way more expensive, high deductibles, it's large but rated 'D' hospital. Great, happy and thankful I found Humana. And I did a lot of research before deciding. Good luck finding better. They all seem to change as the seasons.

Dishonest insurance company sent me to dishonest dentist in their network. Charges $1063 plus $10 out of pocket for deep cleaning for half of my teeth. While the service should be covered by Humana insurance.

For the past 15 years I have had Humana and when needed I would call modivcare for a ride to my appointments. I have parkinson disease and I just had a stroke not good. So I get out of hospital and start therapy after going to. My rehab I find out that humana new transportation service only allows 24 rides. When they used modivcare I had 50 rides a year. Humana along with safe ride told me I had no help from either. I'm on ssd. Don't have money to get there. It's been 4 months now since my last treatment. Humana could of told me they changed their service. I would of made different arrangements with the hospital. Now confined to my bedroom losing my mind. What about my quality of life? Doesn't get any worse than this. I lay here thinking about death every day some Helpr.

STAY AWAY PERIOD. This Company has the worst customer service. Unable just to change new cell phone number. They keep sending code to a phone that does not exist. Spend an hour trying, but the system will not work. Unable to use stupid chat. Seems like every problem has to take a full day to fix. I will be leaving this STUPID Company next year due to the problems this company has and unable to fix anything without an agent that are not living here in the US. Pay money to the Philippines because they do not support phone support here in the States. How hard can it be to change a STUPID ** phone number. SCREW HUMANA, CHEAP ** COMPANY. All supervisors should have their checks withheld until this company improves. Save your time and money. Do not do business with Humana, you will be sorry if you do NOT take my advice.

At the beginning, they were not bad and now things changed. They are taking away services like the $250. flex card and the OTC drugs. I am thinking of joining another health care service. So I will not advise anyone to use Humana.

I went to doctor's office and had 5 immunization prescriptions sent to CVS which were all denied except Covid. Humana has their 1st tier support in India, they are very polite, give false information, but it's consistently bad and they put nothing in writing, it's all verbal without specifics. I called 7 times, starting on May 7th through M12th and got the same answer that my immunizations were covered 100%. However I was continually denied at the pharmacy. I talked to a supervisor after #7 and she was going to call my Doctor and I asked if she had the number, when she repeated the # I'd given to #7 the last two digits were incorrect. She talks to doctor's office and gives them the wrong number to call. I call back, talk to second supervisor and ask for the correct number to pharmacy approval, not physician approval. On Saturday, May 10th, I get this voice translation:

Humana steered me to TruHearing hearing aids, their preferred partner. They were awful, making my hearing worse than my old hearing aids with my old prescription. Speech, in particular, was more difficult to understand. Their Bluetooth connectivity was the worst of any Bluetooth product I have ever owned. They dropped connection with my phone constantly. It was impossible to use any other feature on my phone while attempting to stream; for instance, the Bluetooth connection a always dropped if I attempted to check my calendar or add to my calendar during a phone call.

The coding on a doctor service was wrong, you can look up a cost and the urology institute in Clw, billed me $112, by a crappy nurse practitioner. I made a mistake thinking Humana would stick by patient, but no, rip off the patient. See you in court.

We have fought with Humana for 2 years about everything from chemotherapy cancer drugs to physical therapy. My parents took out a loan to pay for care Humana refuses. People my age getting ready to hit the Medicare years all known to NOT take Humana. It’s the worst. All you do is appeal. Appeal. They need to be shut down.

Worst experience ever, trying to buy a Medicare Plan G high deductible policy sine March 5th, 2025. I received a confirmation that they received my application on March 12, 2025. When I call them on day 30 they told they could see the application but it can take 60 days to process. On day 60 I called again and they said it could take more time, but acknowledged that it must be a Medicare issue. So I went to a backup plan and contacted my regular insurance agent who was able to secure me a Washington National Medicare Plan G high deductible policy the same day. Now I'm still on the phone with Humana for 50 minutes on the third agent trying to cancel my application. Seniors beware. This company is not worthy of your time or money.

I would like to formally express my deep concern and dissatisfaction with the care and decision-making process provided by Humana Insurance. My 84-year-old father recently suffered a serious fall, resulting in a broken hip. He was admitted to a hospital in Central Florida, where he remained for four days. Despite his age, pre-existing mobility issues, and the severity of his condition, we were informed that he would be discharged and sent home.

This is the utmost worst company. They denied my father coverage for in patient rehab at a hospital, when it was clearly recommended and recorded as the necessary treatment for him. They sent him to an off site rehab facility that wasn’t equipped to handle his medical needs (over my extensive objections) and he ended up back in ICU less than a week later. They for rx unnecessary delays for a life saving surgery that almost cost him his life and then denied him in patient rehab AGAIN despite fact based evidence supporting it. Yet, paid for him to remain in the hospital (mostly in ICU) during the time that he could have completed 70% of his rehab at a much lower price than ICU. It is truly disgusting what this company does. I do not recommend this company to anyone.

I’ve been a Humana customer since the beginning of this year, and I’m beyond frustrated. For over six weeks now, I have been locked out of my Humana online account because of a so-called "technical issue" on their end. They initially told me it would take one week to delete my profile so I could start fresh and regain access. That timeline has now stretched to six weeks and counting. Each time I call, I’m given a new excuse: “One more week.” “Give it 10 days.” “Now 15 days.” And most recently: “Tech support can’t give a date anymore.”

After calling Humana as to why we hadn't heard from them in a month, the rep said that the previous rep gave us the wrong address and we'd need to send the same information again. I said, "Aren't both departments in the same building, can't you just knock on their door to get the documents?" Nope. Then we were given the wrong claim number. We were told twice we'd receive a check, never did. We received two or three denial letters but reps then said the claims were not denied but were still being reviewed. Finally, about nine months later, after the THIRTEENTH phone call, we were told our claim was denied! Total incompetence!

My mother is 91 yrs old, have dementia, unable to walk, does not bathe, feed or dress herself without help. Just ask for electrical bedding for her Dr. Did all necessary paperwork. Said they never receive. It was missing paper. But yet no one call. Documentation is not kept up to date on files. And to make matter worst they want send rep to see the patient. This has been the worst experience with a insurance. Today I receive a call on Saturday to tell me that Medicare agree with Humana. How? What Evidence? What conclusion? Process?

Signed up for Humana Medicare Plus, and from the moment it was activated, I lost my phone privacy to this corporation and its affiliates. Badgered every day, calls from groups "affiliated" with Humana wanting to send caregivers to my home. I never opted for managed healthcare; Humana wrongly and arrogantly assumes that seniors like me are incapable to taking care of ourselves.

I have been in a major trauma center for 3 weeks, having had multiple fractures, abdominal surgery and burn treatments. I am unable to put any weight on right leg and left wrist due the next 3 mos. Drs here want me to go to inpatient rehab to learn how to get myself to the bathroom with help, etc. Humana, without ever laying eyes on me, and with multiple doctors' recommendations, are denying this. I don't know what I'm going to do. Please steer clear of this company.

I am a senior and after giving them all of my very personal information they never did address the one question I had. It is all generic corporate responses and had absolutely nothing to do with my singular question about dental coverage. Complete waste of time. No one should bother.

I have experienced issue after issue. I have had the insurance less than 18 days now and boy was it a mistake to leave Florida Blue. I would suggest everyone read and reread every detain because Humana is deceitful and sneaky like United Health with delaying and turning down. I would say what the present and what is real are different things. Proceed with caution because you could get a lot less than you expect.

Humana was my worst nightmare. My wife and I signed up during the sign up window in 2024. Humana agent signed me up with wrong Primary Care Provider. I tried in vain to get Humana to assign and change my PCP. I called and called agent after agent, from Florida, to Texas, to San Francisco, Ca. to the Caribbeans to no avail. Finally We decided to change Health Plans to Alignment Health and this organization got it right from the start. I was finally able to see my PCP and get back on track after two months of hell. It took until March 10th 2025 to get back on track with a Health plan that knew what they were doing. Humana Never again!

Humana has a TeleHealth Program with Gold 365 that called me to setup a home visit and my incentive would be a gift card. Against my better judgment, I agreed. On 11/4/24 Humana telehealth sent a matrix nurse to my home. -On 12/30/24 I asked Humana about my incentive gift card(s) for Novembers home visit. -On 2/5/25 I called AGAIN for my incentive gift card(s) from the November 2024 Humana home visit. I was told from the representative Michelle with the Gold365 department to call Matrix for my incentive gift card. After speaking with Matrix I concluded that that was misinformation. I called back to Humana Gold 365 and was told to wait 20days which was 3/6/25. Still NOTHING.

Just a terrible company to deal with. We have had relatives that end up on the hospital and have issue getting discharged. Also had family that needed to go to rehab per the doctor as hospital yet were denied by Humana. All the doctors and hospitals I work with say better to do original Medicare and not have Humana be the approver on everything. It seems much easier to deal with Medicare directly.

I need a new aortic valve. Cardiologist and healthcare pros all agree. Yet some bureaucrat deems it unnecessary and denies the authorization! Hopefully this gets resolved before it kills me. I can see why Humana is getting dropped by so many.

Humanas otc allowance for Medicare customers is not very friendly. You can't use it at retailer locations any longer. If you need anything right away you have to order it from Centerwell Rx. Then you'll get it in 5-7 days....really unacceptable. Plus you cut the benefit amount to protect the bottom line. It's true they don't care about their customers..remember I have a choice as to where I get coverage from.

I always liked Humana but lately got denied on a basic claim. For back decompression, laser, and exam, the Medical office said, "No problem, would be covered, got a order from my doctor thought all good, "NOT." They said didn't recognize the codes and needed to be performed my medical doctor which he is. Even the physical therapy, never had a problem before, something has changed. There was a big write-up in Serenity magazine on Medicare advantage being a rip-off due to wrong coding, hopefully, I can change back to regular Medicare.

Humana is an absolute fraud. I paid for a whole year of insurance when I had the money. And the next year my money was running funny so I decided to pay month to month. I called humana to let them know and the representative that I spoke to had the nerve to tell me that I couldn't make a month-to-month payment because I already paid my insurance up for the previous year so I signed up for the "annual" membership plan and that I had to continue paying my member ''annually' and if I wanted to change my "annual" membership to a "month-to-month" membership, I would basically have to start over and get a new membership, AFTER I ALREADY SPENT ALMOST FIVE HUNDRED DOLLARS. The representative that signed me up originally didn't tell me anything about that. WHAT A SCAM AND I'M PISSED.

I have no complaints regarding my Humana health plan, however the problem comes up when you try to call their customer service line. If you can go through the computer questions and finally get to speak to an advocate, you are then in real stables. Your advocate barely speaks English and mostly don't understand your question. They are trained to say "thank you very much" for everything you say whether they understand or not. You really don't know if your message was understood or not, then you get surprised when you get a response that doesn't relate to your question at all. You get frustrated so you hang up and try again. Maybe you get lucky second time and get a better advocate, third and maybe Fourth time. This is not a customer service line, it is a customer no service line.

HUMANA started out being a wonderful health insurance. Last year I had unlimited rides. This year they changed their transportation system. The representatives and supervisors don’t know anything. All I get is the runaround. Now I don’t have transportation to go to the doctors that I need to go to which I do go every day. Just horrible.

I have been a longtime member of Humana PPO. I have used the MD Live program and have never had a fee. I fully understand that to see a specialist in-office has increased to $55.00. I have used this doctor via MD Live for two years. I was told on 1/16 when I booked my MD Live appointment that there is now a fee. I called Humana three times and was told there is no fee. I called MD Live, they said to call Humana, and vice versa. After seven calls, today, 1/4/2025, a Humana agent was rude and cut me off as I spoke.

Obtained price from their Humana app on a medication at noon and it said $0 and went back after 6 pm and it was listed on the same app and phone as over $600. Do not trust them for accurate drug pricing.

Please do not make the mistake of taking this insurance, Humana Medicaid are incompetent people, and the doctor they have should be fired, I do not know where she studied because as a doctor she is useless, I have a disabled son and she authorized that all my son's supplies be cut off, my son's food is a special milk, he uses 6 per day and that doctor only authorized 2 per day, she reduced the diapers, the wipes, this company is the worst.

I feel Humana is abusing the Medicare system. They start out great and slowly do cutbacks. No notice?? I went with Arthur Health (they received 115 million grant with Humana). I guess the $ already ran out. It feels like deceptive practice/bait and switch. They pay out $248 for 20 mins. w/ Arthur Health but pay my oncologist, other Drs peanuts. People are making $$$ off medicare. It doesn't seem ethical.

Don't use them. I took a higher plan to save money on my drugs, was quoted a price per year per drug and they were four times the quote they gave me. I asked to go back to the original plan, and they kept me on their higher priced plan and also increased my co pays each month without ever telling me they ere doing that. The best one is me and my wife take the same medication, same strength and amount. My wife pays 9 bucks a month for her insurance thru Aetna. I pay 128.60 thru Humana. I pay in one month more than she has all year, and I just picked up our same pills the other day and my pills were higher than hers. I'm paying 1544.40 a year for Humana with pills that cost me 800 dollars a bottle, she pays 108 dollars a year and her pills cost her lower than what I'm charged. And no one will talk to you. No one.

Buyer Beware!! Humana is not dependable and their out of pocket costs are high compared to United Healthcare. Please people, read all the reviews and discover they only receive one or two stars out of five. It is vital to compare Humana with other Medicare coverage on the market.

Humana thru icarecar is absolutely horrible. They left me stranded at physical therapy rehab water Aerobic I’m recovering from TBI from a horrible car accident. I was in a coma for 9 weeks therefore physical therapy is very important for me to be apart therefore I scheduled my appointment accordingly every appointment is between one and two hours a day and when I scheduled every about I let them know I will call when I’m ready to picked up assumed and immediately came back in a hour however I was in the water during water aerobics with no cell phone access and they tried calling and put me as no show. And refused to pick me up.

They have been giving me different info every time I call and only one number to call and no person will let you call them back so different person every time and no one knows what is going on. Been on a prescription for a year and a half. Changed to Humana and it's denied. Hold time on phone to talk to someone way too long. When you get a person every time different story. Can't get same person twice. Won't give you a number to call them back. Terrible customer service. Doctor prescribe a prescription. They deny it. Would never recommend them to my worst enemy.

FRAUDULENT COMPANY. DO NOT TRUST. I verified my medications directly with Humana, NOT A 3RD PARTY, and they verified all were free or minimal cost. THEY LIED! MY 2 MAIN NECESSARY FOR MIGRAINE ARE NOW COMPLETELY DENIED. They claim there is nothing they can do and claim they will investigate. Nothing to investigate - they are NOT to be trusted! I will go back to Cigna when I have a chance.

Have had Humana Medicare Advantage for several years. Never have been totally happy with them but since I don't have many medical issues I have stayed instead of going thru the hassle of dealing with another company. I checked to make sure that my doctors were still in-network for 2025 before I decided to stick with Humana. Their site stated that my providers were still affiliated so I stayed with Humana. Shortly after the end of the enrollment period I checked again and found that a couple of my doctors were no longer with Humana. Humana was supposed to give me a notice when my providers are no longer in the network, but they didn't. Now I am forced to find new doctors. There are other issues with them also, lousy website, poor customer service, etc. I would not recommend them.

Humana has been good so far. Everyone I have contacted has help me a lot. To setting appointments and looking for the right home health agency to help with my mom’s care. Especially Marley who helped me sign up and always available to answer any of the questions that I may have to help me get a better understanding of things.

Humana dropped every medicare patient at the end of 2024. I was supposed to have surgery the week before Christmas, but they dragged their heels so they wouldn't have to pay. New insurance approved me on Jan 2nd. Humana is not humane. They suck and don't deserve one star, but that is the least I can give them.

Humana’s new Medicare transportation company for patients in 2025 and so far the company has been a huge disappointment. I waited on hold yesterday for 2 hours, no one ever answered…Currently on hold 45 minutes, my ride should’ve picked me up 20 minutes ago. My appointments are for Dialysis, which are life or death and this company is completely incompetent, unprofessional and unorganized. I need to get to kidney treatment ASAP and they are/have NOT answered the phone or pick me up for my dialysis appointment. Humana needs to find a new company ASAP!!! I’m extremely frustrated and still on hold. Currently one hour I’ve been waiting.

I was under the impression that the vision insurance would cover my purchase of eyeglasses, even for out of network providers: however, I was denied reimbursement because I filed the incorrect form, not knowing there was an Out of Network form. I received the denial letter, called the appeal help line, explained my situation, was aided in filling out the Out of Network form and assured I would receive $150 check for reimbursement.

One star just so l can write a review. Terrible insurance, the worst I've personally ever had in my lifetime, and I'm now 65 years old. It has taken four years, and I am still trying to get my teeth cleaned in Zephyrhills, Florida; I'm still waiting. I finally got an extraction done and had to pay out-of-pocket $143.19, at Coast Dental which they told me was my responsibility. My flex card has $250 on it. It's lost in the mail, and it expires at the end of this month, just in a few days, like the OTC card. I put my order in, and it says delivered split packages four days ago, but I can't find one package only received the Fitbit. After being transferred three times, I finally told them to keep it, and I hung up. Terrible insurance. I've notified my broker again but I can’t find in all honest say spend the 174 at social security and get decent insurance or keep Humana and die.

Humana just like the others. Get as much money upfront and deny coverage on the back end....your teeth lmao! Your family's teeth lmfo!... Centerwell account for over the counter purchase....you can't do it online yourself...complete scam....good luck....these guys are ripping off Americans. They have us divided while they run out the back door with the money...customer service....what a joke! Just draw your insurance out of a hat...it is all terrible and a scam.

Humana is NOT user friendly for anyone (patients with disabilities, dental providers). They avoid everything except your money. Had an emergency root canal and now can't get it filled because they won't provide access to a different dental provider who is in their network! They have several OCR cases filed against them and still won't be accessible!

Many of their workers have accents, hard to understand. They often give out incorrect information. Have not done their research; do not know the plans. I am very unimpressed. And they have not activated the medical and dental parts of my insurance, and they have no answer as to why they failed to do this? When I go for an appointment, the dental office or vision store says it shows I am inactive, with no insurance. I paid good money for this travesty. Humana makes the customer do all the work correcting Humana's many mistakes. At provider offices, it shows my policy starts January 1, 2025, but it started December 1, 2024. Sigh. I spent 3 hours of time on the phone with them yesterday, missing my Bell Concerts I had wanted to attend. One spent half an hour trying to convince me my policy has no dental/vision component. He was wrong. They need to get with the program. Not the sharpest crayons...

We have had coverage with Humana for years and never received the Healthy Benefits card for $500. We requested that the card be sent to us expedited for hearing aids but denied the request. They told our audiologist to scan the code from the website which did not work nor does it provide the expiration date needed for the purchase. They are dropping this program and basically stealing money from their customers by not sending the card in a timely manner. When we followed up we were told that it is in the system and might receive it in time.

My wife and I were both on Humana. Wife has to go into nursing home after almost losing her foot to gangrene. Humana didn't want to pay for PT and kept trying to discharge her. We had to file four appeals to keep her in. Hospital doctors and nurses said Humana was terrible about paying claims and that she would be better on straight Medicare. So she got off Humana into original Medicare. I stayed with them a couple more years but they began denying more and more claims and prescribed medicine, so I opted out this year to another insurer after my hospital (a large network of hospitals) sent every patient a letter saying they were have difficulty with delays and denials by Humana and that they (the hospitals) might not honor Humana insurance in 2025. You simply cannot get anywhere with the Humana agents on the phone, as they place you on hold forever and give you the runaround. It's like talking to people in the Congo! Horrible company.

Humana is really a bad insurance company they deny so many procedures and medication. They know that by not allowing you to have your medication that they’re gonna have more trouble down the road especially when you’re diabetic they know it’s gonna kill you but they don’t care they’re the most horrible insurance company I’ve ever seen. Medicare in general is bad it needs to be addressed that is taxpayer dollars they’re dealing with and paying yourself millions of dollars in salaries, they’re just robbing the American public take advantage of the elderly in this country and pay their self huge salaries and build huge buildings for their officers. They are horrible.

I tried to purchase OTC item mouthwash at local Walmart store. It was denied at cash register. Called Humana and agent suggested to buy mouth rinse instead (no alcohol). But once again it was denied. Called Humana again and agent told me they will fix the problem. 2 weeks later problem is still there. Their customer service is in Bangladesh or some other place similar, they are hard to understand and the phones are not working well most of the time. Just makes me sick calling their customer service and there is no email to send message, the chat is useless.

Worst ever! Do not purchase! They are all about profits and zero for clients. Run away fast! They cancel medication coverage midstream and leave you to die. Absolutely no concern for the law and less for the people they consign to the grim reaper.

Absolutely the worst insurance possible, they literally don't have a eye doctor or any doctor I can see without referrals. Worst customer service ever experienced. I can't say enough bad things. Absolutely horrible. The website doctors and numbers they give DO NOT WORK AND ARE NOT COVERED WITH THEM. Wow. How did I get so unlucky! Hope I can change and get off this AWFUL HORRIBLE INSURANCE AS SOON AS POSSIBLE!!!!

Humana is the worst insurance out there. They deny all claims and have the sorriest excuses for doing so. I'm in debt because they LIED!!!! They'd ended my infusions for MS and dental work. Go to United Healthcare.

Humana is a disgrace. They took more than 9 months to issue me a reimbursement for a dental bill that was over $1600. It took me no less than four different phone calls, multiple chats... all which start with robots or machines, by the way. Wait times to speak to a human are unreal. And then when you do speak to a person, it's difficult to hear and understand them. It basically became a part-time job trying to get answers and responses and finally reimbursement. I highly recommend that you do not use Humana. They should really not be able to operate business.

Just don't get injured & don't get cancer! Took 9 phone calls and 3 additional weeks to obtain approval for a necessary procedure that had been previously approved in a different location. Each agent was new & process began at the beginning each time. Agents were friendly but did not know processes to help. Received a denial for emergency medical treatment in Canada we had to pay upfront. Transposed numbers on our PO Box so we did not get request for additional information until calling to check on slow process. Sent info express mail with confirmation of delivery. Denied & closed case. Called & agents could not confirm all required info was present. Asked to reopen & escalate case as we had already exceeded claim determination time frame. Said it was marked priority now so it could take an additional 60 days! Still waiting, still marked closed, still have $7000 on my credit card.

Humana Gold Plus Plan is maintenance plan with lowest quality of care. I experience deceptive practice from their dental providers who will tell you anything to make money over patient care. Humana will show $0 cost to you on their predetermination forms. So, most people will proceed with their medical & dental service, not expecting a bill. Then after your treatment is completed, Humana will deny the claim. Which leaves you paying $3,000 - $4,000 of unexpected payments. This is horrible for low-income seniors on a fixed $1,400 monthly Social Security check, to pay these out of pocket cost. You're better off going to a local clinic for services. *BEWARE. The consequences is that you are paying more for less.* Skip Humana Advantage plan. You deserve better!

Beware, Humana has invested in a third-party company called “Cohere” that uses AI for their approval/denial process, This is how it worked for me. The doctor request approval for a procedure four steroids shots in my back and cohere’s AI Denies procedure saying that it is not necessary even though I’ve had an MRI my back & it is a mess & I have been getting shots in my back for years. So then when you put in a complaint for them to review, they will not get back with you any you sooner than 30 days. When they get back to you, they say that I can have two shots, not the recommended four shots from my doctor.

Poor customer service, very slow to respond to issues. Website not functional and customer service not responding to these problems. I have been told multiple times that someone will contact me to resolve the issue and no one ever calls. HMO Advantage plans have a very limited number of providers in the area and the only 2 hospitals in the network are more than 35 miles away, despite 2 major hospitals being within 5 miles of Tracy, CA. It doesn’t make sense to have to travel 35+ miles for a hospital visit when there are better and closer facilities. Primary Care Physicians are limited in numbers. Humana gets close to $2,000 a month for each person from the federal government but refuses to provide proper coverage for the patient despite their advertising of good care. Get a different plan through a better insurance company and do yourself a favor.

If you need just basic services, blood test and medication prescriptions then Humana can provide those services. If you need a specialist requiring a referral then be prepared for delays and denials with their referral process. The Humana website states it could take up to 14 days for non emergency referrals. My primary care doctor submitted a request for referral to an Oncologist. After a month of delays and 2 submissions for the referral to the oncologist I was able to get an appointment. The oncologist then referred me to Surgical Oncology for a biopsy. Again several days passed I got a message from the oncologist stating the referral was put in. I contacted the surgeon and made an appointment which was a month out. A day before my appointment with the surgeon I got a call that the appointment was canceled because the referral was not provided by my PCP.

Just to start off. I have had a Pacemaker for a long time. I even went through a Pacemaker operation and they forgot to Put me under and forgot to give me pain meds. During the whole operation. I went through this operation sometime ago. Now I have a great cardiologist. From wakemed. He is fantastic. My last operation was the best I ever had. Now with Humana. They say, he isn't in their network. We heard that Humana and wakemed couldn't come to an agreement for their customers. I would have to pay 50% of everything. So you can imagine what 50% of a New Pacemaker operation would cost. Now they want me to change cardiologists.

Whatever you see anywhere concerning Humana reviews that is very negative those comments are accurate. Our federal government is doing an injustice by allowing them to still be open for business. If this was an automotive company they would have already shuttered due class action lawsuits. Could you keep your job if you were running this monster?

Humana is Inhumane. Since I switched to Humana Medicare at the beginning of 2024, I have spent hours and hours on the phone trying to resolve issues. The ongoing issue since June, 2024 has been as my doctor prescribe a new medicine. First I was told it was too expensive and only the generic form would be covered. After a week of delay, they found that there was no generic, and no alternative. It was approved but with a high copay. I requested a review, and I was told that this needs prior authorization, and they delayed it for another 3 weeks. Received it for a month, and copay was raised for the second month.

Humana Health Insurance is going downhill rapidly. Will not be using them next year. Horrible Medicare advantage plans. Customer service is worthless. They will laugh in your face and hang up on you. When you ask for a supervisor, then they tell you they have no record of the recorded conversation. Someone needs to be fired. An absolute disgrace to the medical profession. Somebody needs to close them down. Disrespectful to elderly customers with disabilities. There are better health insurance options out there than Humana.

I have been with Humana for years. At first there were extra benefits like over-the-counter healthy food benefit and the flex card at first $75.00 quarterly then $50.00 for healthy choice and $1000.00 on the flex card. This has deteriorated over the years. Last year 2024 benefits were reduced to $45.00 healthy choice and $500.00 for the flex card. In 2025 I get $0 for all of the benefits. I think they are trying to get rid of me because I do not have Medicaid. It starts out good but ends bad. On their commercials they are steadily trying to get new customers on Medicaid and get rid of us who are just on Medicaid. It stinks. If you don't have Medicaid look at other companies first. I am so disappointed in Humana.

Contact two different times to get a doctor availability book. Had to be transferred to a live agent. Which took 30 mins. called all on list they gave me - none accept them under 23 min drive to Cleveland. Then the first bill they get ---they say they are not my insurance company.

Terrible customer service and no patient advocacy whatsoever for dental insurance. I had a cap in 2023 and a root canal in 2024, for which I haven't been reimbursed despite many phone calls and the sending of invoices, procedure details, and a litany of specific code details. Humana confirmed they have all the correct information and still no reimbursement. This dental insurance is not worth the paper it's written on.

The worst experience ever. I spent hours on the phone trying to get things approved for my father-in-law. Transferred from one person to another never getting anything done. I’m a physician and couldn’t get it done. There is no way someone without medical knowledge could get anything done.

I think their motto should be “Keep customers from care!” Have tried since January 2024 (now October 2024) to get a simple mammogram, made three appointments months out, then when time the facility no longer takes Humana! 3times! I truly feel like I’d rather have no insurance, as I might get somewhere! They just put stumbling blocks in front of you on every turn… I have to try and find a real company that cares.. might not exist in California anymore. I hear it from hundreds of my clients… sad

I have been with Humana for less than a year. NOW I get letter saying there was a data breach, WOW!! Humana allowed someone to steal ALL of my information, my SSN, my date of birth, address, EVERYTHING!!!. Humana sent me this letter with a number to call and the recording says open starting at 8am central, well another LIE! I called it over and over and the recording also says "they are closed and it is after 9am central!!!

Hi. I have the give back plan. I get 80.00 this time until January then it's coming down 75.00 dollars then Medicare goes up every year. That means people can afford food bills because get raise in social security then medicare goes up in 2025.

The worst insurance you could ever have. Please don’t pick this plan. They scrutinize everything and you won’t get the quality care that you need. My sister was diagnosed with breast cancer and wanted to go see a doctor that was recommended to her however, Humana refused to allow her to see this specialized doctor. Their care plan was to put her on chemo, unfortunately, the chemo did not help and she passed away.

I received a call from Humana saying my doctor will no longer accept them. I logged into their website and pulled up three claims the doctor submitted going back six months. Humana did not pay the doctor anything. Annual enrollment is shortly coming up me and my family will no longer be with Humana. I would never recommend Humana

Be cautious of Humana commercials that claim to assist seniors; this may not be the case. It's crucial to recognize that Humana has developed ways to discriminate against individuals with pre-existing conditions. For example, my coverage was denied because of an asthma medication I use, which seems to be an indirect way of denying coverage for pre-existing conditions. Many companies are fair and transparent. Correspondence from Humana does not disclose any attachments with their policies or a list of medications they can use to deny you coverage. It is determined on a case-by-case basis, and it is hard to determine if the rules apply to everyone. Humana may not be trustworthy.

This insurance company is the absolute worst. They treat people horrible. They cover nothing. Don't waste your time. You WILL regret it. They beg providers not to send people to the hospital or ER. They waste time being cheap while you suffer.

I spoke to Humana workers Sue and Esau. They answered all my questions. They helped me so very much! They treated me with respect and kindness. Humana is very lucky to have these 2 Wonderful ladies that did an incredible job! Thank You So Very Much .... and please let this be known. Rhonda

Horrible insurance. I’m diabetic and they charged me 500 for **. After trying out several other prescriptions to lower cost finally Doc switched me to **. Was paying 47. All other were 200 or more. Now this month they want 265 for my prescription. Called several time for help with no resolve. How can a person on SSDI afford these prices. It's ridiculous.

Won't cover surgery and so I can't walk on knee without pain. Canceled surgery last minute. I'm out hundreds in co-pays and transportation! Claim it's unnecessary against their own network provider's recommendation.

Will not pay for anything. They suck. I never use or recommend Humana to anyone. They left me hanging with a bill of $3000 because they refused to pay for it and it was just a simple stress test. If everybody would write a bad review, what they do, it would put them out of business.

They received my claim on July 1st. Paid part of it on July 10th. Today is July 22nd I am on hold now because this is the 2nd call I have made and they keep saying they will expedite my claim which is what they told me a week ago. I am waiting to speak with supervisor but I am sure I won't get to. I will never use Humana again. The government agencies who support this 2 bit operations should cancel all dealings with them.

After more than 3 months waiting for my father get approved for 5 days can go to an adult daycare, his application was denied. I wonder what is the parámetros they used to measure who is in need of it or not. Unfortunately, we lost my months recently unexpectedly. He is extremely depressed. They were married for 60 years. Now, he is by himself in his apartment all day. I have to take him to the psicólogo and the doctor recommend him to go to the daycare. No matter of the circumstances and after waiting patiently for all the bureaucratic process. The director of the hearing took the smart decision to deny him. If he does not need this services, I don’t know who else need it. Very unsatisfied and disappointed with Humana.

I frequently contact Humana for mutual patients at my place of work, and they are horrid to work with. I often spend more than 30-60 minutes on hold. Most recently, I was juggled around to different departments (who would tell me I had reached the wrong department) and spent more than 30 minutes on hold. I was told I was finally being transferred to a department with someone on the line who could help me, but the call was ended immediately. Poor customer service, and no one seems to have a clue how to effectively do their job.

I was admitted to the hospital Friday June 28th Stat for gallbladder surgery. I was discharged Sunday June 30th. Today I got a call from a Humana Nurse who went over my discharge, meds. So thankful for Cheryl ** my Insurance Agent plugging me into this Insurance Plan.

Since signing up for Humana Medicare Advantage last year they have paid the very least they can to doctors, denied coverage for medically needed hydration treatment and the real screw job was denying coverage period for a Heart procedure (shock treatment for afib).

Do not sign up for Humana Dental Insurance. I purchased a Humana Dental policy on January 2024, I went to have a dental procedure done in March 2024. I learned my policy was for clients under the age of 19 only. My procedure was put on hold due to Humana not covering my procedure. Thinking, mistakes happen I purchased a new dental policy in March.

If there was a 0 I would use it. I don’t think Humana employs anyone with half a brain. Only morons. I have been through hell and back getting one of my providers approved. I finally went through the appeals process and they paid her one time. Now I’m getting mail saying her bills were denied due to not having a referral from my primary. The appeals board has the referral, all my providers credentials. And they denied it. I spent weeks on the phone with them and each time was told something different. It’s like they can’t read. So now my provider is not getting paid. I filled a complaint that went nowhere.

On 6/4 doctors office put in a request for a procedure. The procedure was scheduled for 6/17 and since husband was in extreme pain, he was thrilled to possibly get some relief. On 6/13, 3 days before procedure, they denied the claim until husband had a psych evaluation. So called Humana only to find out the denier was a contractor who we could not call directly. Husband already had an evaluation within the last 5 weeks yet they said he needed a new one which is scheduled for 7/1. After that the entire request will have to be submitted again which will be another 2 or 3 weeks. The bottom line here is we are no longer free to get something done between doctors and patients.

Where to start? There is nothing good to say about Humana, and everyone else I have talked to who signed up for this ‘situation’ is having nothing but trouble. Unfortunately I had to give Humana one star here, but no stars would have been appropriate. So if you are a Humana user, beware, because Humana will use you. And their prescription situation, Centerwell Pharmacy, be advised, do NOT give them your credit card. Or be prepared for hours on the phone with people from elsewhere who settle nothing..,, Beware.

We've been with Humana a few years. They do fine with coverage, not a problem. However, last December we changed our policies, the guy who sold us the policy said he would take care of canceling the old policies, he didn't so we called humana shortly after that and requested that all old policies be canceled, they did except one, they have continued to bill us for that policy for 5 mo., I've talked to them for hours all about this one policy, my wife was double covered for dental all this time, I finally realized that they are all clueless inept people that have a curious relationship with honesty.

BEWARE! Humana will change your copay and coverage after you can no longer change from them. I have Humana Advantage. It was a great plan until this year. It was great when I signed up, but went downhill afterwards.

Absolutely the poorest customer service and technical support I have ever dealt with and I am an IT support specialist by trade with 30 years experience. I have wasted 1.5 hours simply trying to get back into my online account after it said I was locked out for too many attempts while logging in the first time in a year. I use a password program that store my passwords so I know it was correct in the first place. Their 2 factor system is broke and doesn't send out codes to cells or email. Then when I got on with support I couldn't understand she also couldn't send me codes even after resetting the password herself. I gave up. How America ever allowed our customer service to be shipped to 3rd world countries is beyond me. Also they change plans and reduce benefits without informing you. They cover nothing and make you do all the work to get what you paid for. If you get a chance switch to United Health Care.

I had nothing but trouble with Humana:

I never had such a difficult time finding dental coverage in my area, spanning over 6 cities, no dental office accepts Humana Medicaid Dentaquest insurance. I have even gotten providers from Dentaquest themselves for my surrounding areas and each office states they do not accept My insurance. I even have an emergency infection and I'm resulted to go to the emergency room because Humana is the worst dental coverage I've experienced. What is humana around for?? They cover nothing!!! Absolute worst insurance. Can't wait to switch!!!!

If I could give it a minus 10 that would be it. Terrible representatives from who knows where but they don’t understand why you are calling, cannot help at all and love slamming people on hold for hours! Yes hours at a time. I cannot wait to get rid of this Medicare gold plan. It is terrible and what makes it really bad is the poor representatives. Every call is at least 45 minutes. If you're lucky most are over an hour holding because reps don’t know what they are doing. Get American workers.

I am completely disgusted with Humana. I've used them for 5 years. I have a prescription of **. I have stage 4 COPD. Out of the blue they quit paying for my **. Contacted them. They give every reason in the world. We had doctors contact him was like they wanted. They still refuse. So they left me high and dryer without my medication. Now I pay over $385 for a **. I have to have two a month. This is a very bad insurance company. I strongly recommend paying out a pocket before wasting your money on these guys. They are not a good company at all.

I called Humana three times, and all three times, the representatives were the worst customer service representatives I have ever spoken to. The first representative I talked to, when I stated my child had special needs, burst out laughing. I said this is funny and he's laughing and says no, I thought you were saying something else. I asked for his name, and he hung up. I called back rude person number two. His conversation was rude. I was trying to explain what I needed, but he cut me off by saying are you sleepy, mam? What do you want? You sound sleepy and hung up on me.

I am very frustrated with Humana. I can’t find anything on my plan. I asked them to send me information on the changes to my plan this year and never received anything. I have been trying to see a specialist and they said I am not covered for the specialist.

I can't even give Humana any stars. I signed up but BEFORE I did, I wanted to make sure my prescriptions were covered. I was promised that they were and they were in the past. I just found out that they LIED to me, no coverage. Thank humana for not covering meds I need and lying to me. People go elsewhere, they will tell you what you want to hear. Lies.

I have massive experience using Humana in Florida and in Georgia. Oddly, the information given me by Humana reps and its supervisors in Florida was 100% accurate, always. In Georgia, 95% of the time the information given was drastically inaccurate. The coverage between these two states for the exact same medical plan was also wildly different. Seniors "rule" in Florida. Do the math on the population. Car insurance is lower, health insurance covers much, much more. In Georgia, seniors go to the back of the line.

I was overcharged on my eye glasses cancelled the same day as ordering them and 40 days later still no reimbursement to my spending account. When I called them the 1st time about the over billing they told me that vision works had two prices 1 in store and one online.

As active duty military I did a DOD SkillBridge, which is essentially an internship program for the last 6 months of your contract. I tried for the entirety of that 6 months to get a referral moved from my active duty station to my internship location. They would gladly place my referral to a place that had been out of business for 3 years. But when I called or secure messaged them about moving the referral to a different place, they told me they couldn't. I'd need a new Primary Care provider at my internship location to give a local referral. Terrible customer service and most annoying arduous process to do anything. No Insurance is better than Humana.

Humana spends millions on advertising, millions on CEO pay and they lie better than a rug. The dental coverage? NO Dentist wants to take it. Humana coverage in general? It's horrible, they should be dismantled, excoriated and driven out of business along with all the other PT Barnum money grabbers they call colleagues. They don't even cover my annual physical because I go to an internist instead of a clown school doctor like the ones in their pockets.

I once again thought to try Humana prescription plan. I even read each of my scripts to this agent along with the mg, dates to refill (monthly) and quantity. She "CONFIRMED" each was covered. No sooner did I tried to refill my scripts I was informed "I WILL NEED PRE,-Authorization APPROVAL". I cancelled Humana 1 and 2 years ago due to their misinformation. Now all I get from most of their reps is more crap. I cannot give this company any positive reviews. Richard **

The first individual I would like to pay homage to is a lovely lady by the name of Cheri ** who went far and above to make sure that everything got worked out. Like a dumbass I enrolled in another company putting my March 5th surgery in peril of not happening. But due to her tenacity and abundant knowledge helped me salvage my existing policy with Humana, hence saving my chances at surgery 20 years in the waiting for! From there she directed me to another associate Kristen **. And yet another pleasant and knowledgeable associate who navigated the hallways of the virtual clerical world and came up with a positive outcome and reinstatement of my policy. I am totally impressed with the performance and great attitude of all involved and who have cemented me in the Humana way of health care. Well done everyone and many thanks to those in the background of whom I am assured pulled their resources to make sure all was alright.!!

I am a Clinical Coordinator (CC) in a large hospital in a large city. I searched far and wide for an outlet that would allow me to provide honest, genuine feedback for Humana Health Insurance. I will start off by saying that we ABSOLUTELY DREAD seeing patients that come in with Humana. I was not surprised when surveying other CCs throughout the state who CONFIRMED the same sentiment, along with United Health Care (United & Humana are owned by the same company). Even for our sickest patients, patients that are clearly psychotic or in the intensive care unit, Humana is GUARANTEED to push back and decline coverage for the continued stay. Even worse, our patients with Humana that require short-term rehab, assisted living, or skilled nursing care following their hospitalization, they sit in the hospital for WEEKS on end while we have to fight to get Humana to cover any type of assistance at all.

My recent experience with Humana's transportation service, now handled by Modivcare, has been utterly disappointing. The transition has been a disaster, leaving me stranded and frustrated. Modivcare's inability to provide accessible service to all clients, especially those with unique needs like dialysis patients, is unacceptable. Their insistence on extensive notice for appointments, lack of flexibility, and disregard for individual circumstances have left me with no options but to rely on Uber, often leading to canceled appointments and missed healthcare opportunities. Furthermore, their use of vans or buses emblazoned with company logos violates privacy rights and HIPAA laws. The recent changes, seemingly driven by cost-cutting measures, have severely impacted patient care. I will be switching providers at the earliest opportunity.

Been on blood pressure medication for some time now. Decided to switch PCP within the same network. New Dr. Submitted refill order for blood pressure medication and Humana rejected to cover the refill because it was a different dosage. I am now without medication. Blood pressure has risen dramatically. Do not use Humana. They will treat you bad and they don't care about the consequences.

As of this year, 2024, my parents' pension fund chose Humana for their Medicare provider. As luck would have it they needed it when my mother awoke one day with severe back pain, December 23, 2023. She has been in the hospital since and lost a great deal of muscle mass Due to inactivity. In part that was based on the care facility/hospital itself, but they kept having to battle with Humana about the physical therapy care facility that would be used. Humana would not approve a more aggressive care facility that offered much needed three times a day physical therapy Support so that she could be released quicker. Instead, they would only approve a nursing care facility that after a week of experience, we are not impressed with.

Humana tries to nickel and dime you on everything. My son was born in 2023 and we have received so many different claims for a single hospital stay/claim. When my daughter was born (Blue Cross KC) the claims process was very smooth and we paid what we should have paid but with Humana they try to separate every little thing so you have to pay more than your deductible for a single claim. So our deductible was $1,500 but we have paid well over $3,000 for a single birth. With Blue Cross KC we paid our deductible (one time) and that was it. Luckily, my company has switched insurance and we won't have to deal with Humana anymore.

Over the counter dept sent requested sunscreen. However said sunscreen full of known carcinogens such as avobenzone and octocylene. This reflects a complete disregard for the health of its insured and an emphasis on making money.

When October came time for renewals for plan d I chose this company. They were to cover my meds. I checked with all companies and I know what I'm doing but what this company did humana value rx plan when you put in your prescription that they're going to cover they lied because Jan 4,2024 I went to my primary care. I got my script from doctor. Sent it to Walgreens pharmacy. When I went to pick it up they said insurance won't cover. I called insurance. They gave me the run around. I will never go back to this company. When Oct come I want it in writing with next insurance company so people out there please make positively sure before you make changes. I'm in Orange city Florida. Be aware. Humana value rx plan cons.

Simple diabetes visits with my doctor. They denied my claim. Then I was told by the Humana employee over the phone I was covered. Denied my appeal. They say I owe them, but they can sue me. Fortunately, I have options and I dropped them for 2024, and forever.

I don’t even know why we have insurance in this country when they don’t have ANYTHING. Was misled by insurance agent. After giving them all my dental codes and upgrading my plan to pay extra $50 a month for “premium” dental went through the insurance codes one by one. Oh yes, he says, "We cover this at 100%…" I sign up. Get my surgery done and get a denial letter saying they won’t cover anything. So either the agent lied to me or didn’t know how to do his job. Either way I’m now stuck with 6k I can’t afford.

My wife and I had Humana Medicare insurance for many years and I also Humana Dental. I had gone to in network dentist for years and started having problems with my teeth. During that time, I tried 3 different dentists, and they were all the same on cleaning my teeth. Never checked gun pockets, just used water spray to clean. I talk to another out-of-network dentist who looked at my teeth. They recommended a deep clean and Humana insurance only paid about $3 toward my cleaning/Xray. This was my second cleaning. Found out there are no dentist within 40 miles that take Humana due to failure to pay.

I would consider another insurance carrier if possible. They have farm all their calls to an Offshore call center that don't have any idea of what their services are because they don't use them. They are trained to tell you nothing the long way. Also please scrutinize all your medical bills and claims because the system is designed to take advantage of the patient and your insurance company is not working for you.

Don't waste your money. Over last 2 years, they continue to find reasons to deny your dental claims. You don't even get insurance discount rates. I have been stuck with over $6,000 in preventative dental care for me and my granddaughter. Please, please use another company.

In June 2023, I was referred to a Periodontist by my Dentist. To make sure the Periodontist is in the Humana Dental Network, I signed in the Humana web site and found his name in the Find-A Doctor list. The Predetermination of the procedure was denied by Humana Dental for the Periodontist not being in the Network. I called the Humana Dental Customer care and asked for a list of In Network Periodontists emailed to me. Sure the name of my Periodontist was listed over there.

Stupid RN tried to call me up and lie to me. This insurance company does not cover Chronic Active Epstein Barr. Everything about this insurance company sucks. I will be switching now to an insurance company that doesn’t lie to its patients.

Humana paid the wrong dentist, the dentist which is Summerwood Smiles filed a fraudulent claim, Humana paid the claim, I never got my partial. I have been waiting for months for Humana to correct this. Meanwhile I went to an excellent dentist and now I have FOUR teeth on the top of my mouth. I assumed Humana would make right on this but instead I receive a letter that they can't continue processing the case. This insurance used to be really good but not anymore, this is cruel punishment to me. I will never have insurance with Humana again, I have no idea how they have such high ratings.

My dental insurance got switched to some not real dental insurance. They gave me 134 names of dentist in my area, not one of them does dental work although it’s covered none of them do it with this insurance. They only do cleanings. I called to complain they stated they found someone in my area it was 2.5 hours away at a dental college. They also told me I could get a ride with my insurance when I called for that I was told only in my county. Obviously this is not in my county. I’m having heart surgery in November, I need to have a dental clearance first. I need a root canal and a crown, now I have out of pocket $900 for root canal, plus the cost of the crown, plus my monthly fee I’m paying to Humana for this joke of insurance…

Please I am begging you, Do NOT enroll with this private Humana Vision Insurance! You cannot cancel! I have been trying to cancel for 3 months and I have been calling and each time I am transferred to a different person and given a different phone number. I keep receiving bills in the mail but I can’t cancel. Please listen to this post! They will give you a big headache! You are stuck forever! They find your account then say, "We are not the correct person. You need to speak to your insurance agent." This is something that I found online personal vision or dental. Beware! Scam!

I've been on Humana HMO for 2 years. The worst experience in my life. Today I am unable to refill my prescriptions because the site says I have no coverage for pharmacy and won't let me log in. USA has a losing system. Other providers may be just as bad but I am gone at the first chance to change.

Unfortunately having only 200 characters to text on this page will not be enough space to explain my many experiences you should know about. I have read multiple accurate negative responses and I will say that the money they spend in TV advertisements are astronomical and should be used to pay higher with more educated customer service people that are needed to help the clients like me and you.

This company like all insurance companies are started on the premise that they will be fair, equitable, honest and look out for the clients best interest. If you are retiring and have a choice between Humana and ANY other company other than maybe Liberty take it. Humana and Liberty do not service their clients but their stockholders and executives before those insured. My MIL was in the hospital and was denied TCU (Transitional Care Unit) care. If they deny TCU they should cover home health for an equal period of time. Thank you.

It now going into the 5th day and Humana has yet to ship a single prescription renewal for a common medication. Not a new prescription but a renewal. No explanation or apologies. Call me Humana. Terrible service. Just terrible.

Humana Medicare Advantage in Florida has a pathetically poor website where links lead to blank pages. Information is impossible to retrieve as their tech support team and customer service representatives are left in the dark about website problems. My wife and I have been struggling with their website for weeks; speaking to numerous first line customer service agents who minimize the problem and then connect us to website support team members who establish tickets and grievances without a single positive effect on our interface with the website. We are using multiple browsers, multiple operating systems without an iota of success. I've spoken to at least ten support members who have zero clue when or if the problems will be addressed "successfully."

Have Medicare D policy. Regular refills and shipping of maintenance drugs works seamlessly. If there is a glitch, they will not help. You'll be routed from one non-native speaker to another, some claiming to be supervisors - none of whom will help and none will ever call back. When you have a problem, bail right away. Cancel your order and have your doctor reissue the prescription to a local pharmacy.

I had heard bad things about this company in the past and I was hoping they would never get the contract for the military, but they weaseled their way into it and it's been horrible ever since. They cancelled my wife's insurance without any notice of any kind and would not reinstate her even after contacting my congressman who just sent a letter and they sent a form letter in reply, so no one really tried or actually cared that my wife can no longer see her doctor or get her much needed medications because none of these self-serving companies were willing to help. I hope and pray that Humana loses the contract one way or another soon. I wouldn't recommend them to my worst enemy. If you want good medical care, stay away, far away from this company, they are the absolute worst.

Their representitves would tell you any lies to just sell their insurance, after you buy they say your plan is not eligible for what you ask for in first place!! Never try it! Very frustrating services.

Too bad that you do not care if a person that needs to go to The Mayo Clinic for their heart cannot reimbursed if the patient's driver lives in their home. What if you do not know anyone else? So then I miss my appointments and die from heart failure? There is no wiggle room according to your transportation department. So my option is not to go to my appointments and die from heart failure. I cannot believe I am the only person whom does not have anyone except a roommate for transportation. I have been trying to get reimbursed for months and have faxed all the paperwork and sent letters that have to be signed for by Humana and still no help whatsoever.

Waiting for approval of dental work. First customer service representative was impossible to understand. Also lots of background noise. Finally got transferred to her supervisor. He said my work should be covered but he needed to get Humana Dental office on line. That woman suggested I change dentist. She offered no other solution to my problem.

Email from CenterWell Pharmacy (Humana Insurance) prompted me to check status of an order. This took me to a page stating both that the medicine ordered had been "shipped" and that the medicine order had been cancelled, with no reason stated. Link to "Get in touch with us" via "chat" led to "Sign in to chat," which led to "Contact us," which led back to "Get in touch with us." And around and around we go. Telephoned rep who urged me to ignore the notice of cancellation because the medicine was "absolutely in the mail." Humana: Customer Service people A; Humana automated systems F, and the company knows it AND DOES NOT CARE.

Been with Humana almost a year and have not been able to get any medical care at all nor help from Customer Service nor help from their Nurse Department and when I do get through this is what is said to me "Why don't you have a Care Manager" - I say "I don't know I am the disabled sick person with Humana Insurance and have never had any help." They say "We will fix this" and then NOTHING EVER HAPPENS.

After a month of phone calls, I am still waiting my essential glaucoma eye drops. CenterWell delivered to wrong address, customer service was incompetent, useless, lied, never helped. Supervisor refused to expedite 2nd order after they messed up 1st one. Would NOT send express mail. IRS been over a month, hours on the phone, on hold, reps with foreign language. A chaotic nightmare. Humana uses this company, so I will now shop for another Advantage plan.

I have been with Humana for approx. 3 yrs. I have the Gold Plus HMO and I have to say in our area we do have to travel a bit but Humana is worth it. Great people who care about YOU! They will use every resource to help you get the help you need. Just when you think there is no help Humana always finds a way. It will make you cry with joy. Thank you Humana. You have gone beyond for me. God Bless All.

Not only has Humana not covered the extra services I chose them for (such as acupuncture), they are impossible to communicate with about anything. They deny coverage with little or no explanation & frequently say things like "provider didn't complete claim properly" but then refuse to tell me, or my insurance agent, or my provider how they actually want the claim completed or what was done incorrectly. I hate humana at this point and am unfortunately stuck with them another year. I don't know where all the positive reviews are coming from but everyone I know with a Medicare Advantage plan from humana thinks they are dreadful.

Humana makes it nearly impossible for physicians to get credentialed, authorize services, or resolve claims issues. There is NO PHONE number for provider relations, nearly every service requires a peer to peer (physician to physician) conference prior to approval, and the medical directors are not specialists in the discipline they are making decisions for. Don't be surprised if your physician does not accept Humana. They are simply too difficult to work with and do not operate with the patient's care as the number one priority.

On Sept 20, 2022 I received a letter that my current plan is being changed by Humana for vision. I cannot even begin to tell you what a hassle it has been to get a live CSR. They sent me this letter but no cost?? So I tried to get that information and I have been on the phone for over 45 minutes and finally I thought I was going to be helping and then I was disconnected.. Horrible Customer Service... You have no problem take my money but for me to get a live CSR it's impossible....

Customer service tells you're covered then claims decline. Will not let you talk with claims. One department does communicate with other. Spent 5 1/2 weeks on ventilator with covid. After 2 weeks transfer to rehab still on oxygen 24/7. Unable to sit up or roll myself over, didn't cover medical Transportation. Wouldn't cover rehab with Medicare. Worst company to deal with.

Humana sent an offer to my 90 year old mother for hearing aids at a discounted price. The affiliates name is TruHearing and the phone number is 1-877-760-7124. There ARE NO HEARING AIDS AVAILABLE when you call this number. They only offer 1st to sell you medic alert devices and then when you say you don’t want that they sell you Lawn care, Auto insurance and a whole lot of other things you don’t want. When you finally get past the sales pitches and they ask what product you are calling about, you say “Hearing Aids” and are told no such product is available. Then it asks what company are you calling about. You say TruHearing and it says it has no such product or company available. "Goodbye".

Humana Mail Order Pharmacy is the worst service I have ever encountered since I have been retired. It changed its name to CenterWell, but they still are the same crappy service. They want to charge me 150.00 for a 95.99 refill prescription. I am in the coverage gap and the photo shows that I should only pay 95.00 when using their preferred mail order. I have only paid 95.00 for each of my insulin prescriptions all year long. Even though the plan documentation agrees with my reasoning. Each employee tells you something different each time you talk with them on the phone. Do Not Use this service. "They are Thieves!"

I can't believe I read other reviews and someone else had the same experience and labeled the customer reps as incompetence! Only I can go one step further and label their customer reps' supervisors as incompetence. None of them were willing to help my health problem. All they wanted to do is cite why they could not help! None of them knew what a Steroid was and how and why it's used! The customer reps even contacted the pharmacy department and all denied me coverage on fulfilling a needed prescription to treat a flare up on arthritis pain! They even denied me a special approval after consulting with my doctor! What does that say about Humana's customer service department and the company's position in satisfying a customer's health needs? Beware!!!!

If you have a problem with your policy, or pharmaceuticals (you will) you will spend an hour or more going through automated systems to get a person who can't you and you need to be transferred. You will then wait again. Horrible.

After having a claim denied, I called several times and spent over 30 min. On hold on a couple occasions. The supervisor couldn’t explain the denial and promised to call me back with answers soon. A week later no callback. Again I was put on hold for WAY too long and another promise of callback.. No callback. These people seem intent on running you around until you give up. #TERRIBLE.

I have had Humana dental and vision since 2018 and used my dental insurance to purchase dentures in Aug 2021. I was informed by dentist office the claim was denied. Spoke to an agent at Humana and she said that the dentist office didn’t show extractions. I told her they didn’t do the extractions, I got extractions and dentures in early 2000’s. She said they only need to write on the claim that they did not do the extractions and they would pay 50% of the bill. I told the dentist what they said. Didn’t hear from the dentist or Humana again. I received a bill last week from the dentist for the same amount. I called Humana before calling the dentist and they said they denied it because the dentist didn’t pull my teeth and the extractions occurred before I purchased their plan. Today is the first time I’ve ever heard such a thing like that.

My mom fell 1/5/2022. Had surgery 1/6/2022. Orthopedic dr requested IH rehabilitation hospital, Humana denied based on her age. We appeal and they denied again. Unfortunately they discriminated because of her age. We paid out of pocket for 11 days in rehabilitation hospital and she did the therapy Humana said she was not capable of achieving! She should have not been put in a box, she lived independently before the fall and is now back home again! Humana should reimburse private paid rehabilitation hospital! We will be looking to change our coverage as well as hers during period of change at the end of this year! Beth **. Gonzales Louisiana.

My Dr and pharmacy (Walgreens) have been working for 3 weeks trying to get a prior authorization done for a drug that I need. They have been given a tremendous run around and this is disgraceful. I need this drug in a certain timeframe and they have given the Drs office the wrong number as to where to send the prior authorization form. This is going on and on and I am totally disgusted!!

We move here in Sebring, FL. 6 years ago and signed with Humana Gold Plus HMO. Their plan allows for no co pay for Primary care Dr. They have many other items that are no deductible and also have dental, Vision and hearing plans. My wife have had many health problems in past 6 years and Humana has been good to us. We sometimes have to go to a larger city for Specialists. My wife developed Chronic Lymphoma Leukemia and her monthly drug bill is close to $18,000 and Humana has faithfully paid all but a couple thousand, and other help from hospital we received.

I saw my Doctor on 12/13/2021 and he told me to call Humana and ask for a Drug Formulary book. I have been on Xarelto and could not afford the $480.00 deductible Humana wanted. On Dec.14th I called Humana and asked them to send me a formulary book. Nothing happened by Dec.20th so I called again. The person I talked to said "the book was sent out on Monday". Jan. 2nd 2022 I called back and again was told "The book was sent out on Monday". Now I'm out of my medication and Do not see my Doctor until Jan. 19th. And as of this date 1/14/2022 I still do not have a formulary book to show my doctor the drugs that Humana will cover to help out with my blood clots.