Grange Insurance Reviews

Very helpful, patient, they explained everything in detail and all my options! Had my best interest in mind. The agent I spoke with worked with me for 45 mins to make sure I had all knowledge needed to make the best choice for our needs. Protected, good rates!

Excellent and great customer service. I've never had a bad experience. Good prices for coverage received. It was quick and easy to make the changes. The person I spoke was pleasant, kind and so friendly. ☺️

The agent was super, very helpful and got everything done for me, she listened to my request and straightened everything out. I needed to drop a vehicle off my policy because it got sold, very pleased with Grange

They have been helpful and provided on the spot information during my entire accident experience. They have not increased cost all 4 years that we have had them for car and rental insurance. The representatives are always reliable and helpful with information and services.

Very surprised to get someone from Grange on the phone immediately. Claims agent was very professional and helpful. Never having an accident in my 53 years of driving, it was a new experience for me to submit a claim, having no idea how the process worked. Agent walked me through the procedure with great patience. Very impressive.

My adjuster, Sarah ** was fabulous! My claim took a long time because it was complicated. Sarah couldn’t have been more helpful or accessible. I was extremely upset about what happened, but her calm demeanor and knowledge helped me immeasurably! I highly recommend her. I wish I could give her six stars!

Paula was very helpful, kind, and efficient. They answered in a timely manner. They explained anything I may be confused about and provided me with multiple options to choose from going forward. I felt supported.

I called with a question about a bill, and was connected to Brenda. She was helpful, courteous, and genuinely interested to know how my day was going. My experience with Grange customer service is A+.

Grange agents/employees are always so helpful and courteous. Refreshing to call and always get a kind person who is always willing to help. I use them for car insurance and homeowners and will continue to do so for years to come.

It was a quick and easy process to address my questions over the phone! The Grange employee even took the time to see if I qualify for any (new) discounts on my current policy. This company has wonderful communication skills and I’m a grateful, happy customer!

I have been a customer of Grange for several years now, and I have found the agents being very helpful and courteous. They have worked with me to help me find ways to save money. I am looking forward to remaining a long time customer.

I have a business insurance policy with Grange. I called in because I was having issues creating an account online. My representative walked me through the process step by step and was very patient with me. There was never a sigh or a feeling of needing to end the call. For me that is important, as I am not tech savvy. I really appreciated the extra assistance. My issue is resolved and with no stress on my end.

My mortgage lender mailed a live check. Thanks to Louis **s dismantling of the postal service, it has taken more than a week to arrive. I spoke with Keisha at Billing who was friendly and offered a 10 day hold on my account to prevent cancellation while the check arrives. Can’t ask for better.

I recently had a flood of my home. People Grange worked with me every day. Constantly keeping me in contact. And they were always available. They even followed up with questions. As to how they can be more helpful. I will be sticking with them.

Called this morning to cancel a policy on a car that I traded in & add the new car to my policy. Michael was great to work with & made it a seamless transaction. He told me what the difference would be & when & how I could pay the difference.

The lady in tech support knew well what to do to solve my problem of not being able to set up an online account, told me what I needed to do, and did it, and the account was set up. Thanks Tech Support for a great job. Now I can go online to review my account.

They were very helpful to me while I was trying to decide which boat policy would be best for me. She was kind, courteous, and most importantly she was patient with me. And Grange had the best rates and best coverage around!

I recently took my daughter off my policy and had to call numerous times with questions. I spoke with a few different reps who were all very helpful. My most recent call was with Ashley and she took the time to review my policy and found more discounts that I wasn't aware of and added the proper information so I'd receive the added discounts! Every little bit of savings helps and her help was greatly appreciated!!

Mr ** was kind and attentive and met all my needs. He followed up with me so I knew exactly what was going on with my policy and when I could expect a change. I was pleased to work with him and would recommend him and Grange to friends and family.

Called in to talk to someone about rates going up. Brenda was patient and kind. She helped me go through all options, she spent a good 20-25 minutes and helped our family save quite a bit. With that, I am grateful.

I have been with Grange for over 3 years and paid, $20,000+ since I have been with Grange which includes home & auto with a youthful driver. We have had no auto or home claims, only 4 roadside claims which they are non-renewing for roadside only, make no sense. They are lucky if they paid out $500 for these claims. I am an insurance agent and I am filing a complaint with the Department of Insurance and will submit bad reviews on every internet site I am able to find about my experience with Grange. In my 25 years working in insurance, I have never had a company non-renew for roadside claims, why offer this coverage. I will not recommend this company.

I called to add a newly purchased vehicle and it went very well. It took a lot less time than I expected. I was on the phone for just a few minutes. They verified who I was, the vehicle info, and made sure I wanted to leave the details the same as my other cars. The agent was very helpful and friendly.

Good afternoon. To pay my Grange Insurance premium bill today I did have to call 2 telephone numbers, which I thought was rather odd. But I was able to make my payment in one sitting. Each representative from Grange Insurance I spoke with today was very helpful.

I have to say this is the most affordable insurance company I have found out there. Not only that but I had an accident and Grange was fast and sufficient about the whole thing. I got a new vehicle and was afraid of the premium being higher due to the wreck and come to find out I was wrong it was cheaper for the new car than the one I wrecked. They are very nice and professional and I will continue with Grange for as long as needed. Thanks Grange!!

Spoke with Mary. She is topnotch. Had a question about a payment to was processed on a closed account. Before the call ended I had an email to update the bank account. Very pleased with all the agents.

Called on a Saturday to get insurance on new car and was very happy to get all coverage I needed/wanted with some discounts allowed to me while reducing what I was paying previously. He also went over my renter's insurance with me. I will continue to be a loyal customer of Grange.

I called to file a claim due to an accident. The young lady was very friendly, polite, helpful, and answered all of my questions and some. She also explained to me that my policy does cover a rental car and that they would meet me if possible at the body shop when I drop my car off. Gave me the claim number and a phone number to call back if I have any questions. Great young lady!!

My agent connected me to a representative right away and she was so kind and efficient! I would highly recommend anyone who needs a home insurance policy to try Grange, they have affordable rates and plans for all budgets.

I spoke with Tamara to pay my bill today. She was speedy and knowledgeable, all of the good things but her demeanor and vibe was just top notch. I know that’s not very scientific but she was just lovely

Tayler was all around a awesome person. She had so much Patience. My phone wasn't working right. It kept taking me back to the being. I was calling to get some info about my policy and she did a fantastic job. I highly recommend this company and their customer service is wonderful.

If you are in an accident and file a claim, this company will not pay the repair costs for your car to be returned to its pre-accident condition. They will offer you a very low settlement of no more than 50% of your repair costs. Richard **, the insurance adjuster, and David **, the damage appraiser, are both unprofessional and unethical. Choose an insurance company that truly cares about its customers because Grange doesn't. Dealing with this company along with ** and ** has been a nightmare.

I had called Grange customer service for couple of service requests. Customer service agents are very friendly and gave me an immediate resolution for all my requests. Service agents are very knowledgeable and did not take too much time to give me the resolution. Thanks Grange.

I was in a four vehicle wreck on the 8th of November. The first three vehicles were stopped at a stop light when a 4th vehicle collided and caused a chain reaction collision. The person causing the accident was insured by Grange insurance. My truck was second from the front. It had to be towed away from the site of the accident and is not in a driveable condition. It was 2 weeks after the accident and a lot of calling before we could get a claim number. We called Grange Insurance and could only get an answering machine. We would leave a message, but never received a call back. I finally called and was able to talk to someone on 11/22/23. He recorded my statement of the accident and encouraged me to go with my own insurance. I told him I had heard of that before but there is no guarantee of getting my deductible back. He responded like that is not likely.

The representative Kim from Columbus, Ohio was very knowledgeable and accommodating. This was a new experience and she made me feel unafraid of the whole process. Thank you Kim! Duplicating you would be a great thing for the company in a world where customer service is seldom found!

Prompt contact with a wonderful rep, Rene. She talked me through each point in making a claim. Contacted the repair shop for me, received an email and text on claim #, shop, and where to call to set up my rental car.

Our business fell victim to a F4 tornado in December 2021. As terrible an experience the tornado was, our experience with Grange was that good. I cannot express how helpful, kind, and competent the entire Grange team was. Our adjusters became friends to us. We cannot say the same about our home insurance and that company.

I was hit by another driver and I've been working with Grange to get my repairs set up. They will work with the at fault driver's insurance to settle the claim. So far, so good. I've been very frustrated, from being hit and not being at fault. And Grange has been good to work with so far.

I talked to Tyler today, about an issue I had the month prior to today. The issue was never taken care of, it was sent to be processed but never carried out. Tyler took the time to get my issue taken care of. Tyler knew that I was really frustrated last month and knew that this issue needed to be taken are of asap. She went above and beyond to get it corrected.

Very helpful and quick thorough results!! My claim was easy to get started and Jessica was super helpful in getting us pointed in the right direction. We were able to send our pictures in through an app and our case was assigned to an adjuster immediately.

Brenda called me. We discussed ways for me to save money on my monthly installments. She was professional and sweet and very accommodating. Thank you for the time. It truly means the world to me that you took the time to help me lower my monthly installments and patiently answered my questions. You are truly an asset to Grange Insurance.

I learned an awesome fact a couple months ago about Grange. If you pay your renter's insurance monthly premium before it's expected to be invoiced/mailed, you save the processing fee for said payment, even if you had it set up for EFT! For me, that's $6 a month - $72 per year!! So rather than allowing it to be paid by EFT, I call every month to pay it directly. I deal with a different representative each time, but everyone I talk to is incredibly helpful and very personable. I have some drawbacks about this company, to be honest, but this particular feature is a wallet saver and I have never had a bad experience with their people.

Okay, I am so bummed I forgot the representative’s name, but he was so patient and professional. Not only did he stay in the line with me for at least a half hour to help me, he also called me back when he wanted to mention something to me that would help me. I’m so happy that I chose Grange to insure my home and cars with the best company around!

Today I called to discuss my bill and I spoke with this lovely representative named Trish. She was so wonderful, she was patient and thoughtful and took the time to help me understand my bill and I was so appreciative of her help. Next time I call in I will definitely ask for Trish. Thank you Trish for making my experience so warm and inviting!

I had to call in to report a claim from an accident I was involved in. Lisa who I spoke to was very nice and understanding and helpful. I had exchanged info with the other party involved and just took what she wrote down at the exchange. There was a phone number but it was written beside her insurance company so I wasn't sure whose phone number it was and Lisa said, "No problem. I'm going to put a note in here that it's either the other party's number or her insurance company's number so whoever it is will be fine."

I was involved in a hit and run accident in June. Lucky, I took a video and the police tracked down the vehicle which was insured by Grange. Grange initially seemed concern with the situation and assured they would investigate the matter. During the time of the investigation little contact was made by Grange representatives, as my insurance and I constantly attempted to make contact. Grange sent me a letter this October stating that they would have to deny the claim because they could not contact the driver who was not on the policy of the insured vehicle. This accident has cost me a lot of pain, suffering, and frustration in my life, and I wish they would have honesty and integrity as they deal with people's lives and not practice bad faith insurance laws. I will be contacting legal representation.

I called this morning to make a payment on my account that I wasn't able to make via the online system. Mike, the rep I spoke with, knew exactly what steps to take and gave multiple options. He was kind and personable, which was very refreshing after a mildly frustrating experience of the online payment system glitching.

My vehicle was stolen this morning. Yes, on Friday the 13th. I was so upset. Kourtney made my bad experience into a good experience. Her great customer service and the empathy she had for my situation made my day. Thank you for assisting me with this process.

Called to update new auto information and the customer service was outstanding and it was a pleasure to speak with the insurance customer assistant, she made sure that all my questions were answered and did an outstanding job.

Tracy took my call and was able to correct my email address so that I could change my password. She waited until I was connected to the website and then asked if there was anything else she could help me with. I was very satisfied with her help and she was very kind.

Spoke with Brenda. Very patient, kind and helpful. Went the extra mile to take care of everything. Stayed on phone with me till all was solved and walked me through things I needed to do. Thank you so much.

Excellent customer service and easy to work with. I called to file the claim and an adjuster was assigned immediately. They have the ability to communicate through text, which is very convenient and makes the paper trail easy to track.

I called this morning and left a message cause I had hit a deer and had no clue what to do. They called me back right away. They were super nice and helpful! They were so fast and answered all of my questions.

When I filed a claim for some minor damage to my car earlier today the specialist was able to easily walk me through each step and make sure that I gave all the information that I needed to without making it difficult to provide things I didn't know like the exact date and time of the accident. He also helped me with next steps and talked me through the rest of the process so I felt confident when the call ended on what I needed to do next.

I needed to make several changes to my auto policy. The Grange representative was helpful, friendly and efficient. It was all handled quicker than I expected and she emailed my new insurance cards right away. I was very satisfied.

Loretta answered my call quickly and took care of me right away. It was my fault that I paid both bills on one policy on-line but she assured me she would take care of it.....not to worry! She was pleasant and took care of business right away!

I was involved in a small fender bender and called in to report/file a claim. I initiated contact through their app and was quickly connected to an agent. The agent was friendly and directed me on what to do and made sure that I had all my concerns answered.

Like most places, you have to go through an automated call-direction system that is quite annoying and takes about 10-15 minutes of entering random extensions on the keypad before speaking to a human, but once I finally did, I was really impressed with how quickly they took care of my technical account issue. 5/5 review on the humans, 2/5 on the robot.

After my vehicle was hit in a parking lot and no injuries were sustained, I reached out to Grange. Renee was very helpful, reassuring, and efficient. She told me exactly what next steps would be and if I agreed would be contacted via email and/or text. I was a bit shaken after seeing the car damage, but she readily had answers to my questions and took the time to explain more than once. A claim number was immediately assigned and help in identifying a body shop was offered. I highly recommend Grange for your car insurance needs.

Had to file a claim on a fender bump and the woman with whom I spoke was personal, thorough and professional. She was quick but made sure that my questions were answered. Nice that customer service is still valued at companies. Great service and thank you!

Costumer service was the best. They calmed me down, answered my questions, sometimes two or three times because I was flustered. They kept me calm after my collision, told me exactly what was going on and how it would be handled. Great job!!

Called to report a claim. Had the incorrect policy number. Jessica was very patient while she found the correct number. She filed the claim very quickly. I was very happy. Her voice was very pleasant and clear.

The customer service agent was very professional and understanding to the issue I had with my car. He was a big help in reaching out to the collision car repair to set up the estimate to have my car looked at.

I just called to file a claim for roof damage from storms. The agent I talked with, PAULA, couldn't have been more pleasant and helpful. She took all necessary information and started the process. I am more hopeful after talking with her that the process will go smoothly. I have never had a major homeowners claim with any insurance company and will report back as to how Grange Ins. handles my claim. JMH

Car was totaled. Easy to make a claim and Grange took it from there. Arrangements to get my vehicle from tow company and rental was done within minutes over the phone. Grange handled communication with other driver's insurance.

Lisa answered the call promptly. My Tacoma had had the wiring harness destroyed by a mouse. I was unfamiliar with the claim process, but Lisa explained the steps clearly and put my mind at rest, despite the impending six thousand dollar repair. The claim number appeared on the Grange site as soon as I was able to log on. The promised text came immediately and now I know to wait for the adjuster to contact me. Most reassuring throughout. I recommend Grange to anybody needing reasonable, affordable auto insurance. The processes they have in place for the customer are well constructed & flawless.

I dealt with Amy and she listened to my concerns and was very helpful with her guidance. The process was so easy and I had a text back immediately with our claim number. It couldn't have gone anymore smoothly!

After losing my husband, I needed to call today, to make changes on my auto policy and also had a lot of questions about how those changes will reflect on the monthly premium. I spoke to Ms Brenda and she was professional, patient, caring, and very knowledgeable. Every time I called the Service Center, they have been professional, prompt, and have excellent customer Service. I have had Grange Auto & Homeowners Insurance for years, and no regrets! You will not be disappointed with Grange Insurance.

I am a Grange Insurance commercial consumer. I wanted to view my account online at Grange website. Kept getting an error message, so I contacted the listed phone number. Spoke to an agent that looked at my account, recognized the issue and made the correction on their side so that I may set my account up. This occurred quickly and within 10 minutes I was able to pay my policy renewal online.

Form my initial call to Gavin to Amberlynn's communication throughout my process, everything was seamless, smooth and effortless. I was always kept up to date. Both individuals were pleasant and knowledgeable.

We have had Grange insurance in my family for over 30 years and they have always been fantastic. All of our claims have been handled quickly and professionally. We recently had a water claim for our house and the restoration guy actually said, "Great! They are really good and easy to work with. We won't have any problems" when we told him our insurance was Grange.

After driving 46 years I had to turn in my first auto claim due to no fault of my own. I was clueless and was getting nowhere with the other drivers insurance. Everyone at Grange was helpful and answered all my questions. They were quick to respond and kept me informed. I can't begin to thank each of them enough. They touched my life with their kindness in handling my claim. I 100% recommend Grange!!

I have had Grange Auto & Homeowners Insurance for years. After finding out I was over paying for insurance, I switched to Grange. No regrets! They have been professional, prompt, and have excellent customer Service. I filed a claim today and spoke with Ray. He was professional, caring, and knowledgeable. After my accident he was calming and reassuring. You cannot go wrong with Grange Insurance.

We had a wonderful experience with Grange insurance. My husband had a fender bender when he was out of town a few weeks ago and the adjuster was terrific. Kyle explained what to do and how to download the pictures of the damage

I had a concern about my Grange insurance today, I contacted Grange corporate in Columbus, Ohio, The customer service person Tracy was …Extremely knowledgeable and conscientious & has been working with Grange, corporate for over 13 years… She is a asset to…Team Grange... caring … considerate…

Grange Insurance has a super complicated phone menu... difficult to reach right person. GRRRRRR....no menu option to add a car. I did not want to "file a claim", nor was it a "billing issue". I should not have to understand an Insurance company's whole business structure to reach an agent. When I finally reached a customer service person, the service agent spoke English and solved my problem now. As a hard-of-hearing person, I often can not understand people who do not speak English as their first language. They were knowledgeable and polite. They gave great advice, even when it meant less money in their pocket. As an example, Road Assistance coverage was not needed on my new car, as it was covered by manufacturer. It was obvious that their customer service was here in America, not in some foreign nation, as I prefer.

I have been a Grange Insurance customer for 3 years but never had to submit a claim. Unfortunately a hit & run driver made it necessary to report an incident. Layla was a terrific customer service representative and helped me get an appointment for a repair estimate. I feel confident the process of getting my Honda Civic fixed will continue to go smoothly.

I received excellent customer service when I called to report a vehicle collision. The representative was very professional and courteous. She gave me all of the information I needed. She went above and beyond.

I have had this account for a while now, and could never get my profile to set up, so with a day off I was able to call tech support. Jamie did a wonderful job helping me get things accomplished, in just a matter of minutes. I have been happy with Grange Insurance so far, but this adds a new appreciation for them.

Terry, who is a Grange customer service representative, helped me with an issue that I had on my end. I was very impressed with his communication skills, his product knowledge, his overall people skills and the issue was resolved. All of the above made for a very pleasant telephone experience. I highly recommend Grange.

Whenever I contact them for anything, a claim, paperwork, cards or tech support they are always prompt on the phone (no waiting for any length of time to speak with someone). They are well informed on the issue, can get the info I need or help me to file a claim. Not only that their rates are very reasonable and claims are handled swiftly.

I was extremely fortunate in having Laura on the other end of the phone at Grange Insurance when I called regarding my my policy. She was extremely knowledgeable, kind, logical, kind, considerate, and patient and she is an absolute asset to Grange and chunks.

My agent Melissa did everything to make sure that I was completely logged in and satisfied before she let me hang up. Very thoughtful, very thorough and I truly appreciated all of it! Also worth reporting that navigating their phone system and getting to a CSR that willingly handled my issue was a breeze.

I called Grange Insurance inquiring about a new roof discount. I spoke with Ashley who was very friendly and knowledgeable. She answered all my questions and then some. I am a first time homeowner and am still learning the ins and outs of owning a home. Ashley was able to guide me through making sure I had all the discounts available but most importantly she made sure my house value and coverage was sufficient with today's market. She made any changes needed, informed me more about escrow and even went as far as to check my auto policy to ensure I was getting all available discounts. Ashely was extremely refreshing in her customer service approach. Her knowledge was exceptional and her assistance was outstanding. In today's world, highly uncommon unfortunately.

I called to confirm my payment amount as you get a discount for paying for the year. I then asked about changing my email and she transferred me to tech support who then walked me through the process and confirmed I could still get into my account before wishing me a great day and signing off.

My carpet was damaged by a renter, and Grange paid 80% of total cost to replace. Secondly, they only paid 50% refund today. The remaining amount will only be paid after I purchase the new carpet. This is unacceptable. Why?

After nearly 60 years of driving, we had 2 minor accidents over the past 2 years. The first, with another insurance company was handled very poorly and offered no assistance at all. They were rude, condescending and completely unhelpful. Very poor for our first experience at dealing with a claim. We terminated that 10+ year relationship immediately and came to Grange.

After retirement I had all my bills automatically debited when due, well almost everything. My older brother and I were on a cross country road trip recently (one of many we have done since retirement) when my policies came due and subsequently lapsed. Matt from customer service assisted me greatly in this process, Thanks Matt.

We had a fire at our house that ultimately damaged 2 of our vehicles. We do carry full coverage on all of our vehicles even though a couple of them are a little older. In this instance I have had to work with home owners ins as well as someone else's insurance company to get all of the damage resolved, but Grange (Brad) jumped right in to gear from day one. He has worked hard to get our vehicles fixed right and as efficiently as possible. They made it super simple to get a rental. It has definitely been the only bright spot in this situation. I have been with Grange for several years and had a claim or 2 in the past and have always had a good experience. I would definitely recommend Grange to anyone for car insurance needs.

I spoke with Gina" this evening, very professional and very nice, she explained everything for me to understand" and resent the info to my place of residence. Thank you Gina and thank you for understanding".

Jack took my call regarding a sewer backup and made the whole process of submitting my claim easy, stress-free and fast. He explained the process and made me very happy that we chose Grange to handle not only our auto insurance but our homeowner policy as well!

After being involved in an accident I called claims, Lisa helped me with all of the required info, was very helpful & supportive and made it easy. She was also very clear and concise on what to expect through the claims process - a great level of service at a time when you really need it. Thanks.

At the beginning, giving me the right to choose a collision center to repair my car. Feels good. Then use this as an excuse to refuse to cover the cost of the rental car. Feels so bad. So smart company!

Hit a deer and filed the claim within 4 hours. Within the following 6 hours the adjuster contacted me and advised that the repair shop estimate was reviewed and met their requirement and payment for repairs was being submitted. The experience was very pleasant and the adjuster was extremely professional.

"Sunny," the lady who answered and resolved my inquiry, was courteous, professional and very pleasant. She definitely brought sunshine into my day...:)! What a delightful way to serve her customers! She is stellar to your organization!

Called to file an auto claim, live representative was very helpful. I am very pleased with the service from my agent, and all the people at Grange. I would highly recommend Grange to any of my family or friends.

I spoke with Tracy today in technical support because I couldn't get into my account on Grange because there was a email glitch and password glitch. It was showing one email which was no longer valid and wouldn't let me in under the new email and password. Tracy took the time to look into it. Helped with getting it changed to the correct email and stayed online while everything was taken effect. She was kind, knowledgeable, spoke with respect and dignity even though I was getting a bit fast in my speech because I just couldn't understand what was going on and why it was happening but because she was calm and just took it one step at a time we were able to get through it within just a few minutes. I think Tracy and I think Grange insurance for their wonderful technical support.

I hit a deer driving to work and in under 48 hours my claim was approved, the car rental is reserved and the body shop appointment is set. My adjuster made the entire process so easy and stress-free. I couldn't be happier with the customer service I have received!

This review is to discuss the complexity of filing an auto claim and getting payment for the repair. I have been with Grange Insurance for over 40 years and luckily have not had many claims. I guess due to my age some things are getting more complicated. I filed the claim and got a nice person to work with me. Then they allowed the claim and this is where it got complicated. I got a text someone was working the claim and I would get an email from "donotreplyxxxxx". Never saw it in the inbox or junk email. One would think it would come from a company name. Then I contacted the adjuster several times on the claim and email, no response, then got an email he was out of the office for the next week. Ok now to go to the 800 number. Why do three different companies have to get involved on a simple < $2000 claim. Way too complicated and expensive for Grange. A real PITA.

I was in my first accident and had gotten a phone call from the representative within 3 hours of filing my claim. She was responsive, understanding, and helpful. She helped set up everything with the tow company, collision repair, and rental. Any additional questions got a prompt response. My entire experience was less stressful than I was expecting and I got great coverage.

Have been with Grange Insurance over 2 yrs now. Customer/Claims Service is excellent. Reps are very understanding, helpful, quick to respond and walk you through the process. Recommend Grange Insurance to all!

Grange is not reputable and should not be trusted to pay out what you are due. They partner with sub-standard repair & towing facilities, make you do all the leg work that an adjuster should do, cut every corner possible financially and do not fully pay for the necessary repairs to fix your vehicle. Not worth the hassle.

My company has been with Grange for over 1 1/2 years. We are very pleased with the timely processing of our claims and responsiveness to our needs. I would recommend Grange to others. They have worked hard on getting to know our business, and tailor to our needs.

I have been trying to set up my acct for 2 weeks with no luck. Ellis talked me thru the whole process and explained it all to me. I am not computer savvy and doing things like this are very confusing. Ellis was very patient and took his time. I felt like he really cared about my problem. Thank you Ellis!!!

The person who took my call (Melody) was very professional with me. Typed in my information regarding an accident, provided my claims number, explained the 'process' and offered to provide any further help.

Bob ** is awesome. Very quick to respond to a claim submitted online, very knowledgeable and informative, very quick to respond to the repair estimate. He made a stressful situation MUCH less stressful by his actions and demeanor. My experience with Bob and Grange Auto Insurance was the opposite of the stereotypical experience with an insurance company. Kudos to Grange Auto Insurance for retaining a talented agent.

I called Grange Insurance Company last week to remove a total loss and add a new vehicle to my policy. I connected with Bright and was immediately met with a friendly voice and attitude. Bright was able to quickly and efficiently complete what I needed done even through a few technical difficulties. He made conversation with me and asked questions about me to build rapport, which I loved because I have a difficult time making phone calls due to generalized anxiety disorder. He made me feel comfortable throughout the process; it was also my first time having to do something like this by myself! He made it incredibly easy.

I am totally impressed with the handling of my claim. Cory ** has been pleasant, understanding, efficient, and expeditious. The damage happened on Monday and I have an appointment for repairs on the following Monday. This is unexpected but much appreciated. He even arranged for the rental car place to bring a car to me when I drop my car off. THIS IS TRUE CUSTOMER SERVICE. GREAT JOB!!!!

We had wind damage to our 25 year old roof. Other than the inspector being late, who was not employed with Grange, the process was smooth and without incident. The Grange claims property agent who assisted us throughout the process was very helpful and quick with the processing. I have no complaints about Grange.

I have had nothing but positive experiences with Grange. Prior to purchasing a vehicle, I called in to get quotes for the new rates. When the new car was purchased, Anna stayed on the phone with me for 20 minutes as we went through various scenarios to find something that worked for me. She clear and concise. She provided concrete numbers. It was great.

My representative, Bright, was fantastic. He was very helpful in guiding me through what information I needed to switch my renter's insurance address. He was extremely thorough, and went the extra mile. Very personable company overall, easy to use website and customer service call center.

I have been with this company for over a year now, I feel their rates are pretty good. I am very satisfied with their Customer Service and the website is self explanatory. They get things done quick and you are on your way!! I would recommend Grange Insurance to my family and friends with hesitation.

Jeanne S. made a stressful situation go smoothly. Being in my first car accident, Jeanne walked me thru the steps, explained everything in detail, was very patient and took the time to answer all of my questions and explain how the process works. Worked very quickly to get my body shop repaired, car seats replaced. THANK YOU!

I have had multiple interactions with Grange Insurance Company over the past 15 years. Recently we added a new vehicle to our policy. The agent was friendly and took care of my needs along with taking the time to review the coverage on our other vehicles. I can never remember an interaction that was not a positive experience. Whether it was coverage on our vehicles, boat or home the agents were knowledgeable and has given us great customer service. Insurance is necessary, so grateful to have a company that gives our family total confidence and peace of mind.

Filed a homeowner's claim. They were on it fast!! Made the process quick and easy. Start to finish in less than a couple of weeks. No hassle, no stress. We have had Grange for about 16 years now. Definitely recommend Grange for all your insurance needs.

I normally dread calling in to Insurance companies but this experience was wonderful. A very short wait time and I got to speak with a live person. She was not only kind, but very informative. Took care of my issue right away and ensured all questions were answered while on the call. Highly recommend!

My associate, Bright, was fantastic. He helped me change my auto policy and saved me a bunch of money! I have been a customer for a number of years and highly recommend Grange. Simple and fast customer service.

I called to add a vehicle to my policy and had the pleasure of speaking with Bright O. He was more than an Account Manager. He totally went above and beyond the call of duty. He was patient and knowledgeable and so very kind. After sharing my thoughts of possibly switching carriers he took the time to review my current policy and was able to find a substantial discount that saved some $$$. He totally exceeded my expectations. He’s a true gem and Grange is lucky to have him on their team!

Excellent customer service from our adjuster, We had a fire in our home. He was so easy to contact through text message. Everything was taken care of thoroughly. We were very happy with the way our adjuster handled everything.

Whatever your problems are they will work with you. Other Insurance companies have called me to switch. And I tell them I'm happy with Grange Insurance and whatever they have to offer will not compare with the great people I deal with and the service they offer. I tell everyone I know and come in contact with about Grange Insurance.

I’ve had my home and auto insurance with Grange for 3 years and no claims. I found better rates elsewhere and called to terminate my policies. I spoke with Tina. She was friendly, professional, and gracious. I will definitely consider them again when comparing rates in the future.

I just want to say I am very please with the whole company. The customer service was great and I am insured with auto and home. I bought a new vehicle and the person I talked to on the phone was great. Thank you.

Merry was very professional, patient, and generous with her time; she researched and communicated all options available to me. As a result of her diligence, I was able to switch ALL auto coverage over to Grange — improving my coverage levels for a fraction of the cost. This pleasant interaction reminded me why it was such a wise decision to become a Grange customer years ago.

I have had my auto and home with Grange for quite a number of years and I am very impressed with everyone I have ever dealt with in this organization. On September 15, 2020 I called to update my car insurance for my new car. I spoke to a lady named Marcia. She was very friendly and courteous. She explained everything to me and did not try to rush me through the call. I was told exactly what my new payment would be and that I was totally satisfied. In 2014 I was in a terrible automobile accident and Grange had my back all the way. I tell everyone about my positive experiences with Grange. I couldn't be happier or more satisfied with your customer service and the people with whom I have dealt.

I had the misfortune of being rear ended by a policyholder of Grange. Jessica made this process as painless as possible. She set up the appointment at the shop and had the car rental company call me to confirm the date and time I wanted the rental. I expected a good deal of resistance and runaround since it was not my insurance company. However, I couldn't have asked for better service. I would give them higher than a 5 star rating if it was available. Jessica thank you very much!

This insurance company has the best customer service when calling for questions or filing a claim. They are very thorough and professional offering competitive rates and multi policy discounts. I highly recommend this entity as they are a highly successful company without all the media to back them up.

I have had the pleasure of talking to some of the most kind and helpful customer service people that I have ever encountered. My experience with Grange has been absolutely wonderful because every time I call they are kind and work to make sure they are doing what is best for me, explaining my options, and talking me through every step. Grange not only gave me the best competitive prices but continues to impress me with their professionalism.

I've had this insurance for more than 10 years and have paid mostly online. No problem, very quick and efficient. Then they overhauled the website and I have so many danged problems I'm ready to start looking for a different insurer. Sometimes the block of information where I fill in my payment information just doesn't show up. Not at all. Going out of the website, then back. Still nothing. I called Customer Service and finally (I thought) got it fixed, but 2 months later, same problem.

I have been with Grange for many many years. Over a decade in total but this last time I was with them for 7 years! Glass claims and auto damage claims were so simple and in most cases free! Their customer reps on the phone are so helpful and kind. They answer my questions and say thank you often. I even got disconnected today by accident on my end and they called me back within seconds and apologized even when it wasn't their fault! Great service today and always. I would only ever change providers due to cost savings over a significant amount. Thanks so much grange for always taking care of my family and I.

I felt safe with Grange Insurance. The only thing I wasn't pleased with was the weekend I had an accident I could not reach anyone and I felt agitated. The customer service staff were always, courteous, professional and I would always be pleased afterwards.

Grange Auto Insurance technical support was extremely helpful! They were able to answer all of my questions, and made the process simple. I would highly recommend Grange for both cost and technical support!

This is not my insurance company, but my experience with them has been extremely positive. They took care of the claim very very fast, polite and very fast acting. I enjoyed working with them. I would considering them as an insurance company in the future. Trent ** is who I work with, very professional and he made the process run smooth.

Unfortunately, I had to make an accident claim but Grange made it much easier. I have been a customer for years and have always been treated with respect. They made the claim filing procedures painless and easy and had my car in the repair shop the next day (only because of the Coronavirus, otherwise it would have been the same day) and had my rental there waiting for me! I highly recommend!

I recently started a new policy with Grange after doing some comparison shopping. I was able to get more coverage for my auto liability policy as well as a renters policy for half of what I was paying my previous company for just auto coverage. Everyone has been extremely nice and responsive. I look forward to continued business with a well established carrier! Thanks!

The customer service was awesome, very helpful, very nice guy that help me. I like dealing with great people like him. He was very professional. Thank you so much. I have used Grange back in the 90s and use them with all my cars so I'm glad to be a grange customer again.

A young lady named Stacy helped me today. Stacy was knowledgeable and kind. She was able to answer my questions immediately. I told Stacy the next time she talked to her parents to tell them that they did a wonderful work in raising her to be a fine young woman. I am a retired teacher and I always commend those who go above and beyond what is required. Stacy did that. I hope if you have to call Grange that you are able to get Stacy or someone like her.

The loan company I have my car through stated they were going to provide me insurance because I had no proof of insurance. I cant fax my policy (home) which I didn't have access to a fax or copier to mail. I called in and was greeted. The kind lady updated my policy and send it for me so I have no worries. But I wanted to comment that she made nice conversation that I was gratefully for her and appreciated her. It was a stressful day. She made my stressful day so much better. Kudos to her.

I reported a claim today using the 1-800 phone report system. The Grange representative took the information, provided me a claim number and explained my options. At this point I am awaiting a call from the Grange assigned adjuster (expected within 24 hours according to what the rep told me). So far, so good.

I've been using Grange for about 5 years now and have had a series of misfortunes with my vehicles. Had one accident (my fault) on which they paid both the other driver and myself swiftly, a cracked windshield covered under my glass coverage, also paid swiftly and repaired in no time, a broken driver's side window in Winter, once again fixed and paid for with no quibbles and now a parking lot disaster where it looks like a Mack truck hit my right quarter panel. Called them and they went right to work. Any other company would have dropped me after the windshield incident. My rates didn't even go up after that accident. Friendly and efficient folks. Keep up the good work I say.

Called Grange to add my son to our auto policy. Was connected Annie who was an absolute pleasure to work with. Having spoken with her previously she recalled the information that I had shared with her and quickly found me in their system and effectively handled my concerns (each time). I have been a Grange client for a number of years and customer facing team members like Annie will make it hard for me to leave. Very knowledgeable, does not need to put you on hold multiple times, very engaging, and efficient. I would highly recommend Grange based primarily on knowledgeable people like Annie (and they have great rates too).

We recently lost a tree in the storm on 4/8/2020. From first reaching out to the local office, to then the claims dept., they have made the process so stress free. I have used this company for decades and have never been disappointed.

Calling this morning I had no problems. I was not on hold long and Wyatt gave me all the information I needed and explained everything in details so I knew what to do next. I also have to say I got my email in a matter of minutes again with details on my claim. I got excellent service.

I called regarding a cancellation of my wife's and my auto insurance. I spoke to a gentleman named Eric who researched the issue for me and had to put me on hold for a couple of minutes and came back with a resolution. He then asked a couple of questions and determined my wife and I were entitled to a discount--not much but every little bit helps. Eric was very congenial and seemed very interested in resolving my concern. Probably one of the best conversations I've had with an insurance agent. Would highly recommend!

Excellent auto insurance as it is affordable & good customer service. Check this auto insurance out! My agent at automobile associates of America referred to Grange Auto Insurance as the auto insurance I had at the time was high quality but too expensive for me as I had a low income. I was fortunate to have been recommended Grange Auto Insurance by my AAA agent!

I had a wonderful experience... it was quick and painless!!! Thank you AJ **. He was very kind and polite and made sure I was one hundred percent satisfied before he filed my claim... it’s hard to find good customer service any more but I sure did get it with AJ.

My Mother lives in Ohio and I was helping her with a homeowners insurance claim. Ken ** was the adjuster assigned to our claim. It was a pleasure to work with Ken. He was professional, friendly and quick to respond in getting our claim finalized. The claim was submitted on Tuesday and by Monday my Mother had received a check in the mail. Based on this positive experience, if Grange Insurance were in New York I would seriously look at switching my policies to Grange without hesitation. Kudos to Ken and Grange!

I hit a deer while I was moving across the country. The claims department seemed helpful at first and they reached out to me the day after it happened and sent an adjuster the next day. However once the vehicle went into the shop it immediately went downhill. The insurance never contacted the shop to see if there was supplemental damage.

I call today because it is not easy to create an account in the website, JAIME was very helpful and Nice. She wait for me until I was able to create the account. Now I am happy to see my accounts and make my payment online. Thank you.

I was very pleased with the group that handled my claim. The app that had to used to take the pictures of the damages was very easy to use, after sending the pictures they send a text back they receive the pictures and would get back to me in the 24 hours, and was less then 24 hours. Thanks.

We had a bad windstorm come through and cause a great deal of damage to our fence. I easily filed the claim on the website on Sunday. Ken reaches out to me early Monday and we reached a resolution by Tuesday morning. Check is in the mail and I couldn’t be happier with the service I received!

Over the years, I have had several interactions with insurance agents. My experiences have generally been negative, until now. Your claims agent, Corey **, has been exceptionally attentive. He called me to report the status of my situation, and preempted events by calling the repair shop, and also the Enterprise rental office to have all the paperwork ready and waiting for me to arrive. He then called me to tell me the check for the repairs has been sent to the repair shop, and it will be waiting for my endorsement. The paperwork was detailed and thorough. Corey has been excellent and I could not be more pleased. Mike