Grange Insurance Reviews

I’ve always paid my bills and never made a claim. I thought making a roof claim would take endless times of back and forth. Nyashadzashe D made it extremely navigable for us. It only took one day of sending pictures and letter. I’m in good hands. Thank you Again.

Grange Insurance quickly updated my banking information when my bank account was compromised. Great customer service!!!

Had to make a change on policy—approx. wait time less than a minute—everything handled and done in about five minutes —great communication with customer service.

Agent professional, prompt, very helpful filing my claim.

Had massive storms come through and cause roof damage. Filed a claim through the website and next day heard back and had a person assigned. They were out inspecting same week and held my hand through the whole process. Got the money in my back in under a month.

I purchased a new vehicle so I called the number on my Insurance card. I had my old vehicle removed and the new one added. The process quick and easy.

Corey helped us with our auto claim, he was very professional and kept us informed! We have been using Grange Insurance for our company and have been very pleased with everyone that has helped us! Highly recommend this company!

Curtis was exceptional to work with! He was prompt, friendly and made the claim process as easy as possible. No stress on our end - very straightforward and left us with no questions or concerns. Thank you, Curtis!

Had reached out related to billing issues, had spoke with Terry who instantly understood and was able to verify all occurring. Then fully explain and nearly train two insurance agents how to get the billing issue handled. Thank you Terry!

Jolann went above and beyond helping my calls for the call today she reviewed it. She examined it and she executed, she did a fabulous, fabulous job, very friendly, kind, well spoken on the phone. She put her heart into it, give her a raise.

The customer service agent was very helpful, prompt, and helped get coverage for my car switched over easily. My husband and I have had coverage through Grange for a fee years and we are always pleased with the coverage and cost.

I had to inquire of why I wasn’t on auto pay and the lady I forgot her name was amazing. She stayed on the phone with me until I got all set up. Amazing customer service. I have in all my 15 years of cleaning I needed ins. Martin ins team was amazing hooking me up with Grange.

All the staff who answers the phones are polite. Courteous. They listen. They relate to a customer and they go out of their way to help you. And Grange Insurance can take customers' money for a whole year which helps me because I don't have to work. One less worry about once a year and I pay it with taxes. That's what I like about it.

Like that I can call payment in. Customer service has. Always been polite and helpful. Last young man named Jack. We had a nice conversation about real name John. Made me have good memories of cousin named John but called Jack.

Grange and I have been doing business for years. We have always had top notch service whether it was a claim or billing issue. Our homes and autos have been taken care of well. Prices for the coverage and care we get has been reasonable over the years.

Best conversation and very personable and so punctual and great customer service. She was amazing inside and out. Jamie is grade A 100% perfect for this. Very detailed and explains it to you where you can understand it and the help is exquisite.

Very professional and helpful. Even helped add coverage that we needed at a reasonable price. Customer service rep was very friendly and explained everything with ease.

Paid my insurance by calling and Paula and Trish were amazing! They were very helpful but most importantly they very friendly! Great customer service!

When I had trouble navigating the online side they were patient and kind. They understood as I was a new policy owner and unfamiliar with certain things. They took the time to make sure I had everything I needed.

I received excellent customer service from Sarah S. 1/30/26. Sarah was polite, patient, and efficient. I appreciate time spent that resolved my issues

Representative was courteous and helpful in adding a vehicle to my current policy. She asked approach questions and offered helpful information in understanding what coverage could be offered and how it would appear on current policy.

I recently submitted a claim with Grange Insurance for my sewer line, which needed to be replaced. I worked with Nyashadzaishe D. at Grange Insurance. Nyasha was GREAT to work with. The process was easy as she walked me through it, and it was fast. They not only paid off the claim, they absorbed the deductible. I’ve never heard of that before! I can’t recommend Grange Insurance enough. I couldn’t appreciate anyone as much as I do Nyasha.

I spoke with Megan at Grange Insurance to open an auto insurance claim. She was super friendly and made the process quick and easy. I truly wish every place I dealt with had a customer service representative as outstanding as her. She answered all my questions, walked me through the claims process and let me exactly what to expect going forward. I really appreciated such a detailed explanation of what to expect.

Leslie ** was very helpful and thorough in making a what was a very complicated claim uncomplicated. She helped put together the details as accurately as possible to ensure I would get the most out of the claim.

Very professional and prompt. Got back to me immediately. This is the second time they have done a claim for me and I am very happy with the way they handled my situation. I would recommend their services to everyone. Thank you.

Simple friendly online account set up with customer service rep! She guided me through the entire process and it only took about 10 minutes! I would definitely recommend Grange Insurance for all your needs!

Hello, I just wanted to leave a comment. I talked to Megan on the Grange Insurance. Megan answered all of my questions professionally and she was great to talk to, so I wanted to give her the best review. All of my questions were answered and it was easy to follow along on my app. All of the information was available for viewing. I hope you have a nice day and I hope that Megan will see this. Thank you.

First class agents and fast to fulfill claims. I have been insuring with Grange for 14 years and I won't go anywhere else. The adjusters are knowledgeable and friendly and make the process as painless as possible.

I had the pleasure of working with Lora P. on a claim. I have never had a better experience in ANY field/area of business than interacting with Lora P. She was thorough, detailed, punctual- I can’t say enough. I have a small business and if I knew her-I’d hire her immediately. Lucky Grange for hiring this great asset!

I bought my house in Longview WA in 2002 and my agent suggested Grange and I had heard of them so it wasn't a decision I spent much time on. I paid my premiums without fail and a few years later at the suggestion of my agent I had to get my jewelry and firearms appraised because he said it was of an amount that if the house ever burned down we wouldn't have any issues. The house was over 6000 sf. It was a mansion really but my wife fell in love with it and our kids were little. Plus I was making almost a million dollars a year so we took the plunge and brought it. 16 years later when we were on vacation criminals robbed us of nearly everything. Our losses were in excess of half a million dollars. Furniture, guns, jewelry and a John Deere tractor.