Grange Insurance Reviews

Everything was taken care of with kindness and efficiency.

Working with Grange Insurance and Lora **, our claim agent, was about as painless as possible. She would answer our question, often the same day… and kept us informed along the way. They were both fantastic.

Angela C. has been a huge help throughout my claims process. She is responsive and very open/honest about my coverage and policy limits—letting me know what’s covered and what’s not. I highly recommend!

Had an unfortunate car accident that ended in a total loss and Ian M. from Grange Insurance helped tremendously and was extremely fast and kind throughout the whole process. We have always had amazing service with Grange with our family being covered through them for the past 50 years!

I was trying to update my email from when I was a previous customer. I worked with the customer service representative to update that, and now I have access to Granger online and on my mobile app.

Grange, if you’re reading this — promote this man. He’s the kind of expert who should be running the place. And another huge thumbs‑up to Grange Insurance for having a real, live person take my initial claim information. It made the whole process start smoothly — no frustrating AI loops or automation walls, just actual help when I needed it most.

Excellent customer service, quick, efficient and helpful!! Both customer service reps I spoke to on phone today 6/11/2026, were extremely knowledgeable and helpful.

I spoke with Laura in customer service and then Terry in Claims. Both were very considerate, helpful and informative. They both were easy to understand and knowledgeable. Well trained!

I wanted to share my experience today with the service I received today with both billing and the tech. department/customer service. They were extremely kind and understood my dilemma and fixed everything for me lickety-split. It's not often that you receive such stellar service from other companies' customer service, but Grange is 100% in my book.

I had a very smooth experience thanks to the help of Julie **. Her punctuality on responses was phenomenal and she guided me along the process in an easy manner.

I submitted a home claim with Grange for a plumbing repair. The intake process was very easy and I was contacted by an adjuster the same day as they knew the situation was urgent. I am grateful for their guidance and support; I do not feel rushed in conversations and everyone I've spoken with has been very helpful. They've made this process pretty easy.

Called in today to add a new vehicle to my policy and couldn’t have had a better experience. The representative (I believe her name was Sara) was pleasant, efficient, and actually caught that I hadn’t updated my marital status after getting married — a simple fix that ended up saving me money. She walked me through all the next steps clearly, and the whole process was smooth from start to finish. This is exactly the kind of service that makes you feel like you’re in good hands. Highly recommend!

Nicky was a pleasure to deal with, and helped me start a claim. She was very friendly and informative, and made the process easy to initiate. Now I just need to wait to see how the rest of the process goes, but so far, 5 stars.

Angela was very helpful through the whole process!

My experience was great. It was done over the phone and the wait time was short. They were very patient and answered all of my questions. Great service and will recommend to friends and family.

Trent ** was very attentive and explained step by step with me through my accident. He helped me get through it and what I needed to do.

Grange continues to be amazing with their coverage and customer service. We are grateful to be members. Thank you, Grange for being there for us.

I have had Grange Insurance for a while. I have no problem getting a hold of them. They are easy to talk to and they are very helpful. Thank you Trish.

Young lady was cast, friendly and helpful. There was a software issue and I needed a copy of my insurance card. She emailed it to me from her desk account rather than through the system because it was acting up. It was very helpful and I was grateful. Thank you.

Added a third car to our two car policy. Easy peasy working with Gina.

By default was brought to Grange through a Broker that I previously trusted for 20+ years - who then sold out to a Regional Broker that is not personal nor proactive for Clients. Terrible response and follow ups from Client inquiries and burden of maintaining competitive rates falls on Client. Grange - for 2 years in a row - raised rates without timely notification of review so I could Accept and Approve new policy prior to Renewal, or Decline and seek like coverage at competitive rates elsewhere. Broker also failed in this support stating they could not see in their system what Grange had included in the renewal policy. 2-3 months of the runaround to find I could save nearly $2000 annually by taking my policies elsewhere. Transparency builds Trust and this process was anything BUT transparent and was extremely difficult to Cancel the policies.

I had an absolutely wonderful experience with Brooke! She was incredibly kind, kept clear communication throughout, and addressed every concern I had. When the repair shop kept pushing back my car’s completion date—five times!—she extended my rental without any fuss. Her support and attentiveness made a stressful situation completely manageable. She’s a true comfort, and experiences like this make me proud to tell people who my insurance is with. Highly recommend!

I just had a very good experience with the Grange representative. She answered all my questions, and was very patient with me.

Joanne ** is amazing! She walked me through the process and I knew I would be taken care of. She is wonderful!

My adjuster was able to track down a policy on a hit and run driver! She then got was able to start my claim with that company for me. Thanks for all you do Stacey P.!!

I’ve always paid my bills and never made a claim. I thought making a roof claim would take endless times of back and forth. Nyashadzashe D made it extremely navigable for us. It only took one day of sending pictures and letter. I’m in good hands. Thank you Again.

Grange Insurance quickly updated my banking information when my bank account was compromised. Great customer service!!!

Had to make a change on policy—approx. wait time less than a minute—everything handled and done in about five minutes —great communication with customer service.

Agent professional, prompt, very helpful filing my claim.

Had massive storms come through and cause roof damage. Filed a claim through the website and next day heard back and had a person assigned. They were out inspecting same week and held my hand through the whole process. Got the money in my back in under a month.

Even though this was not my insurance company, having to get a hold of them and filing a claim for their person they cover my insurance agent. Olivia ** was extremely helpful. You could tell that they care about the customers experience and needs was greatly appreciated for the experience and provided anything and everything I needed and sometimes before I could even think I needed it thanks, Olivia.

I purchased a new vehicle so I called the number on my Insurance card. I had my old vehicle removed and the new one added. The process quick and easy.

Corey helped us with our auto claim, he was very professional and kept us informed! We have been using Grange Insurance for our company and have been very pleased with everyone that has helped us! Highly recommend this company!

Curtis was exceptional to work with! He was prompt, friendly and made the claim process as easy as possible. No stress on our end - very straightforward and left us with no questions or concerns. Thank you, Curtis!

Had reached out related to billing issues, had spoke with Terry who instantly understood and was able to verify all occurring. Then fully explain and nearly train two insurance agents how to get the billing issue handled. Thank you Terry!

Jolann went above and beyond helping my calls for the call today she reviewed it. She examined it and she executed, she did a fabulous, fabulous job, very friendly, kind, well spoken on the phone. She put her heart into it, give her a raise.

The customer service agent was very helpful, prompt, and helped get coverage for my car switched over easily. My husband and I have had coverage through Grange for a fee years and we are always pleased with the coverage and cost.

Today I received outstanding customer service from a representative named Laura. She spoke very clearly and was very congenial, professional, and helpful. I was requesting some documentation regarding our homeowner's insurance. She was very knowledgeable and readily obtained the documentation. She even sent it directly to the party requiring the documentation, thus saving me the process.

I had to inquire of why I wasn’t on auto pay and the lady I forgot her name was amazing. She stayed on the phone with me until I got all set up. Amazing customer service. I have in all my 15 years of cleaning I needed ins. Martin ins team was amazing hooking me up with Grange.

All the staff who answers the phones are polite. Courteous. They listen. They relate to a customer and they go out of their way to help you. And Grange Insurance can take customers' money for a whole year which helps me because I don't have to work. One less worry about once a year and I pay it with taxes. That's what I like about it.