Grange Insurance Reviews

I recently had an auto insurance claim and found the claims experience with the adjuster Julie ** to be professional, fair and efficient. She carefully listened to the details related to how the damage happened, was patient as I explained the circumstances, and coordinated the estimate for repair with the collision center seamlessly.

Stacey P. was amazing to work with when filing a claim! She made it easy on me to communicate via text messaging and was incredibly helpful in answering all of my questions! She also made the entire process so quick, which was a true blessing!

First time filing a claim, Grange was awesome during the process. They were professional, and the claim was filed promptly. Lisa did a great job of guiding me through the process. We are on the way to getting the car fixed.

I spoke with Amy regarding reporting my auto claim. She was excellent -- very friendly, helpful, and efficient. The whole process went very smoothly. Everything was taken care of in a very short time.

Kim was kind, caring and made me feel at ease while creating my claim. I appreciated her sweet spirit and how knowledgeable she was and the concern she showed. Kim made the process of initiating a claim easy.

I called today to make a change in our auto insurance due to new car purchases. The lady I talked to (sorry I forgot her name) was very helpful and was able to answer all of my questions and followed that up with a confirmation of our conversation through email. I also had questions about other policies I had with Grange and she was able to help me with those as well. The call went very well.

My legally parked car was hit and the driver took off. Fortunately, I have Grange Insurance and was connected with Angela C. who got me through the process to a beautifully repaired car. It isn’t fun to handle but there was real ease and I was confident in the repair shop, etc.

Cassie was a pleasure to work with. She was knowledgeable, professional and had a posture of service through all of our conversations. Her responses were quick and the handling of my claim was very efficient and easy. Very pleased with this kind of service and professionalism.

I called this morning to add a vehicle to my policy. I was a little nervous about the process. But I was immediately at ease. They are so knowledgeable and so very kind. I wholeheartedly recommend Grange Insurance.

Paula was super friendly and very helpful with my claim. Answered any questions that I had, was very patient with me and got my claim started in a timely manner! Insurance claims can be stressful but not with Paula and Grange!

Yesterday I called to talk to an agent to get information regarding my homeowners insurance. It's only the second time I have ever called them. The first time the lady was very rude. This time I told the lady that answered that I was unable to find my policy and couldn't provide her with my policy number but gave her all of the other information she asked for. She put me on hold and never came back. After waiting long time and speaking into the phone asking if anybody was there with no answer I finally hung up. Called back hoping to get connected with someone who would help me and they were closed!! Seriously? As a result they are no longer my insurance carrier for either homeowners or auto.

I have had great experience with Grange. Their staffs are reliable to my claims and very nice to talk to. I recently had to file a claim and it was dealt with without any problems. I highly recommend to anyone who needs a reliable insurance agency.

I called today because I had questions about the bill. Lisa was very helpful and knowledgeable. She took me through step by step until she was sure that I understood everything. I was extremely satisfied with the service that she provided.

Jolann was such a pleasure to speak with and get my claim started. Easy to understand, very detailed oriented, and super friendly. She took a bad situation and turned it around. Glad to have met her today!!!

It's super easy to get a real person on the phone and they're accurate and efficient with communication and changes. They have discounts for a ton of things so make sure you ask about them! The only complaint I would have is that the insurance card isn't laminated, it's just paper.

I needed some past information on my account. Jack ** was very kind and patient with me unlike the others at this company! They treated me like trash. Always looking at me like they wanted to find me guilty of insurance fraud. I just lost my husband I was not lying someone stole some things from my house so I did not know any better and placed claims.

I had to call customer service and the representative was fantastic! He was very helpful and patient. He helped resolve my issue and was more than pleasant. I think it is rare to find a company that has great customer service and makes you feel like they actually care.

My family and I worked alongside Curtis to resolve a mold concern throughout our home. Curtis was friendly, prompt, and checked in often. He was also receptive to differences in estimates and made adjustments to provide the most benefit for our family's situation.

Great and friendly service! Linda did a fantastic job on guiding us with our claim! She helped us from the beginning until the end and was very respectful! We definitely recommend Grange Insurance to anyone that’s looking for a professional insurance providers

File claim with Paula at Grange insurance made simple & easy. A pleasure working with her so we can get our vehicle repaired and back on the road. She took time to explain the entire process & what to expect.

We were very pleased with the excellent assistance that we received from all of the representatives of the Grange Insurance company after a car accident. From the initial phone call, until the final claim was resolved, we were treated with compassion, respect and kindness by everyone. Each representative was knowledgeable, professional and strived to help us in every way possible. They patiently answered our questions; and, told us that we could contact them anytime. They updated us with every step throughout the process. They assured us that everything would be fine. We always felt comfortable and secure in their care. Each representative made the entire process as pleasant as possible. We truly appreciated their support at this difficult time. We highly recommend Grange lnsurance because of their wonderful employees and their integrity.

We had a positive experience with the claims intake process. The representative was very helpful in starting the claims process. She showed great attention to detail by addressing aspects beyond the obvious, such as offering support for water remediation. The support included things the we hadn't even considered, demonstrating a proactive approach to assisting us.

Called Grange customer service to pay my upcoming home insurance policy. Ronni was awesome as she was very kind, professional, helpful and patient. So, refreshing to talk to a live person who really cares about their customers. Thanks again Ronni for all you assistance.

It was easy from beginning to end. Staff were very nice and knowledgeable. I will be recommending them to friends and family. You can call or text with any questions you may have. They will get back quickly.

DeeAnna ** was so kind, professional and helpful throughout this complicated process. I appreciate her quick action and consistent follow through on every matter of my case. She communicated every step of the way. Great service.

Thank you, technical support, for all your help. Had an issue with my app and I got it all fixed. Now I can use my app anytime, anywhere. Thank you for being my insurance company. Happy Thanksgiving to you.

When I called the customer service number the sweet voice on the other end was very helpful during my breakdown. It is scary to have something go wrong and you need help - she helped put my mind at ease. She helped me get everything started.

They did a great job in assisting me over the phone when I had trouble with my account. Both the general and billing persons were clear, nice, and helpful with the problems I had with my account. I was able to fix my issue the same day I called about it.

Been a customer for 3 years or so and am going through a bureaucratically rough transition. Spoke with Sarah today: she's patient and thorough and it looks like things will be be resolved before the policy renews!

The insurance rep that was assigned to my case was very nice and helpful in helping me through the claim process. This was my first claim experience and I knew nothing about how this process works. She arranged for a rental car and also explained that process. I’m very satisfied and grateful for her assistance. Everything went smoothly and efficiently.

Terry was great at handling my claim. Very professional and courteous.. I have been a long time customer with grange. I have multiple policies with them not only my cars but also my renter's policy. Top Notch!!

Patient, kind and handle my request!!!! I called my agent and asked him if I could give up a certain amount of money to take my payment down and he told me that that cannot be done and so I’ll call Customer Service and the lady told me that it definitely could be done just to explain to the person that’s handling in a call to spread the money out evenly over have a mini payments I have left and I really appreciate that because I wanted my payments to come down!!!!

I was pleased to be able to dial "0" to get to a customer service representative. Taking a bit of patience to go through all of the messaging and prompts resulted in an excellent experience overall. I had an issue with my online account and my customer service representative knew exactly how to fix it! Past experiences with other companies have left me skeptical. Today changed all that. Thank you for renewing my confidence! (I apologize for not remembering her name, I hope that she is able to see this review.)

I just called regarding my homeowners insurance billing glitch and had the pleasure of speaking to “Jen” who was an incredible helpful person and solved my issues immediately. She gets a 5 Star! I was frustrated from speaking to another person previously who was no help but Jen was the best!

First time calling about a claim to our car and I was very pleased as to how my claim was handled!!! She guided me through the best repair shop nearest to me! Just waiting for them to call me and make an appointment.

Amazing customer service every time. Truly willing to answer any and all questions and help you understand. Have been with them for many years and no plans to change. People give me quotes to change and their prices always come in lower.

I have made several changes to my policies in the last few months. Customer service is wonderful. You can always get a live person which is invaluable today. Everyone I have spoken to has been pleasant and professional.

Really impressed with how Grange Insurance handled our recent claim dispute. Nathan R was easy to reach, quick to respond, and genuinely helpful. It's rare these days to deal with a company that takes the time to make things right - but they did. Highly recommend them for anyone who wants great service and fair treatment.

Roni at Grange exhibited excellent customer service when I contacted her by telephone on October 31, 2025. She patiently provided guidance as I setup my on-line account, and she also reviewed segments of my policy about which I had various questions. She is obviously a very valuable resource to the company!

Extremely helpful and patient staff. Wonderful service! Very friendly and understanding of my need for assistance. It was a pleasure to talk to the representative of this department. Many thanks to all.

We have had Grange Insurance for approximately 10 years now and are happy with the company. Their staff are amazing - everyone is so friendly and professional. We have, unfortunately, had a couple of claims and Grange was very easy to work with, prompt with payments and very helpful with the process of a car being a total loss.

I have had nothing but good interactions with Grange Insurance. Most recently, Kim helped finalize my auto claim and made it very easy for me to understand what to expect when seeking a garage to do the repairs.

Hello, Angela ** was my Grange Insurance representative and she promptly contacted me after my car accident. I couldn't be happier. She corresponded with me daily, told me just what to do and what was to happen, and she was always just a phone call or text away. Working through a claim can be stressful but Angela was able to assist me along every step of the way. Thank you, Angela, you're the best! Loren S

Great service & great insurance. Garrett N was amazing to work with and everything went smoothly!! My first claim with them and hopefully my last but was a painless process, super friendly representative and even better pricing.

I spoke to Mary today at customer service and she was so kind, caring and helpful. I had a fire in my apartment, and she explained to me the process of what needed to be done if I decided to file a claim. I also had a question about my auto insurance, and she broke the payments down to where I could understand and plan accordingly. She made me feel better after a stressful morning. I have been a Grange customer for a few years now and I have been pleased with everything.

I have been a Grange customer for 27 years now... The stellar customer service coupled with the expeditious way in which they handled any claims I've had over the years is amazing. I would absolutely recommend Grange as your insurance carrier.

Poor Service Received from Madison **. Took almost a week to get in touch with her, and this was already almost 2 weeks after the accident. She does not return emails, phone calls, or texts. Best time to actually reach her was between 12:30-1:00pm. Her tone was condescending and she failed to satisfy. Her boss was not much better. A real company-man, who follows policy to the strictest letter of the law, providing only bare-legal-minimum to consumers involved in the accident. These two should be ashamed, and if they are any representation of the company, 1 star is too high of a rating. NEVER want to deal with them again.

I had insurance policy questions that needed handled by an actual person and not an automated system. I was directed to Lisa and she was an absolute joy to work with!!! I can't say enough with how happy I am with the way she helped me! Thank you Lisa!!!!

Today I called Grange insurance, and got Miss Brenda. She did such a great job, taking the time to answer all of my questions, dig in to find out more information where it was needed, and ease my mind about any other concerns that I may have about my coverage. I’ve enjoyed their service for the last six years.

Thanks to Kristopher for helping us through our claims process. It’s a stressful situation, but he took the time to be fair and empathetic. He answered every question we had quickly. He was prompt and patient.

Integrity, insurance, and Grange Enterprises are the best insurance company and Auto Repair dealership that I have ever had to work with when I had an accident. Integrity live lives up to its name. Both companies are very efficient, professional, prompt, helpful, courteous, compassionate and are right there to lead you to the next step without even asking. I highly recommend these companies for your agents.

Lisa assisted me in starting a claim and was very pleasant and helpful! Let me know the process and what to expect. Great customer service!!! Keep up the great job, we have been Grange customers for a long time!!!!

Today I had my first experience filing a claim (my wife usually does this kind of stuff). As it turned out, my representative Jack made this experience painless walking me through the process, getting this process started.

Great professionals, make me feel appreciated. They care about what you need, great patience. I really recommend have business with them, I'm thinking to keep mine. Thanks for all the support and kindness.

Jack was great. He took all the information and time to help me. He helped me understand what my next steps to do and how it was going to affect the overall my policy. I have had no problem working with Grange Insurance. Thank you.

The agent contacted me in a very timely manner. She was very courteous to me, and got the ball rolling from beginning to end. Kept me informed, and ask if I had any questions at any time. If everyone there was like Melody, I would recommend her and your company to others. Thank you very much.

As soon as I called Grange, I was treated well. The agent explained everything that I needed in detail. I was told a representative would call and set up an appointment to review my claim. They came the same day. All was taken care of and I had a quick resolution. I will continue to trust Grange with all my insurance needs.

They have a great customer service team! As well as an awesome tech team! I was having trouble with the website. They solved my online issue right away! I would definitely recommend them to my friends and family.

Insurance Agent Merry ** provided me with excellent customer service this evening. She was thorough, knowledgeable, and helpful as I was trying to determine the best course of action to take concerning my coverage. Based on my experience with Merry alone, I will keep my auto insurance coverage with Grange!

Spoke with Lisa out of Kentucky to report my claim. She was professional, kind, knowledgeable and empathetic. So glad I had her to help me. She explained everything thoroughly and made sure I didn’t have any questions or concerns.

I had heard great things about Grange and I'm shopping for insurance. I found an independent agent in my neighborhood and SPECIFICALLY asked about Grange. She told me that she would also compare with other companies if I approved. I did. About an hour later I received quotes for three different companies, but Grange wasn't one of them. When I called you inquire why, she told me that since I refused to divulge my Social Security number, that she couldn't quote for them, "they require it." I have a 47 year stellar, absolutely perfect driving record. No tickets, no accidents. I own my home and I have an 830 FICO score. I wanted both automobile and home owners insurance coverage. Grange messed this one up.

Thanks to Grange phone service, it was quick and complete with the needed service. You can trust grange phone service. I have been with grange many years and know they can be trusted. I have always had the best experience with grange. Again, thank you for your assistance today. I needed a copy of my grange policy, and now I will receive what I requested.

Rich ** is fantastic! He's such a pleasure to work with. He took care of everything very fast & efficient. I don't know how I could get through nature's catastrophes without Grange and Rich. Thanks Rich & Grange!

Candace was exceptional in providing me with the information I needed. She made sure I understood all the steps and process of my request. She answered all my questions with patience and professionalism. Thank you.

Great experience with Grange. I worked closely with Angela C. on a claim. She was very attentive, responsive and guided me step by step through the process ensuing all concerns were heard and resolved. This was my first claim and I am thoroughly impressed with the experience and service.

I had a great experience with an auto claim resolving damage to my vehicle. This happened at a particularly busy time while I was traveling on and off through several weeks. Wyatt helped me every step of the way, accommodating my availability, answering all my questions, and reassuring me along the way with options how to proceed.

Noticed I needed to update some details on my auto policy, I called and had the pleasure of working with Mary. She was prompt with getting my policy details updated and even helped with finding additional savings that I was eligible for. I didn't feel rushed at all through the process and she was thorough on her end. Very happy with my experience today!

They provide great service and they have a great system. They listen to you when you're speaking and they answer all your questions without attitude. I called in about accident that I was in. Once I provided the information they took care of everything.

fantastic. She was so nice and very easy to deal with.

Great insurance company. Dylan is the agent that has been helping me with my total loss and has been very quick with providing any documentation I need for GAP, and polite as well. You don't find that with most insurance companies.

Got great service and help from Renee. She answered all my questions and was very thorough with all of my issues. Grange has been fantastic ever since I switched over from State Farm. I would recommend using Grange to anyone.

Angela C is not your average claims adjuster. Angela cares about each and every client with always providing exceptional customers services, extremely knowledgeable on the process and education, along with step by step on the entire process, and upfront about everything. Angela lays out the facts and provides options. With her knowledgeable and expertise, advise me of questions not related to her department. I appreciate your work ethic and people centric approach. Thank you for making an unpleasant experience with my accident to a positive one.

Andy solved all my problems in about 5 minutes - just by showing me that there is an autopay option (EFT) for my homeowner's policy - and it is totally easy to set up! I have been using Paymentus for no reason for two years! Also, Andy was very pleasant, knowledgeable, and attentive to fulfilling my requests. I used to find Grange customer service a little on the rude/ineffective side, but Andy changed my mind. I hope all of the representatives are like him if I ever have to call in the future!

Andy was extremely helpful in helpful in changing information on my account and assuring I could sign in online. He was very kind and patient as I had to verify some information while he waited and laughed at my jokes.

You have many choices when it comes to insurance. I have found that Grange and their staff are well organized, prepared and knowledgeable. I was greatly impressed with the professionalism of the adjusters involved in our auto accident claim.

Angie C gave top-notch service. Her friendly demeanor and patience in explaining the process thoroughly made my claims experience with Grange quick and easy. Anyone dealing with a claim would be lucky to have her as their adjuster!

So when I called in to report that my wife had hit a deer in our car, I was connected with a lady that was very knowledgeable, and polite. She went over everything that needed to be done and walked me through all the steps. I don't have any fear that our car will be well taken care of.

I needed technical customer service, and it was easy to get to on their automated line. The customer service agent was very friendly and helpful. It only took a few minutes to fix, and they stayed on the line while I re-logged in and made sure everything was 100%.

Loretta was fantastic. Very caring and explain all my concerns open and honestly. Very nice specialist. I have 0 complaints. I now have a detailed idea of the claims process and well as the benefits to using their preferred repair shops. Thanks

I have unfortunately been through 2 car accidents. Grange has been so helpful both times and I highly recommend them. They got me into a rental the next day, kept me updated on my claims, and were very helpful and kind. Their claims adjusters (Vanessa and Sebastian) are very understanding and helpful.

My experience with removing a car from my auto policy was simple and efficient and Ashley who was assisting me was pleasant and professional. I appreciate this type of experience and customer service.

I called the customer office to renew my home policy. The lady I spoke with is very nice and helpful. She understood my issues well and made useful suggestions. If everything works out, I would love to stay with Grange.

Did business with Dylan after I wrecked my vehicle, fantastic customer service and claims process. The representative seem to care and was very informative and also took criticism and was able to adjust the claim to properly pay what the vehicle is worth.

I had the privilege of working with Brenda at the Grange Insurance Service Center today. It was the best experience of gaining knowledge, information, explanations... I have ever experienced. It is time for renewal of our home and auto insurances and I wanted to go over the policies to make sure we had sufficient coverage. She asked many questions which gave us several more discounts, ask specific questions to have the most up-to-date info to make decisions and went over each item we currently have and then each item we didn't have. She went over all the current amounts of coverage, what they covered, gave full explanations, went over Deductible Waiver and Car Key or Electric Entry, Alium Parts, every possibility.

I've had Grange for some years now. Whenever I have an issue with my vehicle or policy someone is always available to assist me and make sure I'm satisfied with our out come. I would highly recommend this insurance company.

My claims representative was extremely nice and courteous. Stefanie has been helpful and extremely responsive. I wasn’t proud of myself for being the person ultimately at fault, even though I was avoiding an accident, but Stefanie didn’t treat me like a criminal at all and was happy to hear I wasn’t injured.

Richard was very helpful and when I had an issue with the other insurance company. He handled it very professionally and quickly. They had an issue and tried to get me to pay for a claim that was not my fault and the representative from Fox rental car called me with a very heated argument and I hung up on her. Richard, then took care of the situation promptly.

I was connected to the technical support line and my contact was quickly able to troubleshoot an issue they had on their side regarding activating my Grange account. She was very friendly and made the process seamless.

We had a hail storm one afternoon so I was worried about damage to my roof and I called my Grange agent the next day and he entered a claim for me. I was then contacted by Jonathan **, a field property claim representative who setup a time that week to come out and look at my roof. He arrived on time and was very courteous and had very good customer service skills. He went up on the roof and checked things out and came down and put the quote together and then came in and reviewed it and explained the process to me. He was very thorough and made sure that I understood.

I bought a car on a Saturday AM and Jen helped me get it insured. She was kind, pleasant, and even though it was a Saturday she didn’t seem bothered by my call. Thank you for trying to save me money.

The customer service was fantastic and very helpful. Told me what to excpect and what steps to take. Walked me through the steps and made an prompt appointment to the bodyshop. Overall, my experience was great and the customer service member was very polite and friendly. Thanks.

Jack provided me with excellent customer service in reference to my initial claim. He was very professional, courteous, and friendly. I would recommend Grange Insurance to anyone who wishes to experience a smooth and trouble free claims process.

Monica was very professional, articulate, thorough and a pleasure to work with. What started as a simple question resulted in her easily modifying our coverage to more accurately fit our needs and saving us premium dollars. The process could not have been any easier. Thanks.

Lisa was very nice and informative and was also very friendly. I did not have to wait long on hold either. Called about my bill to clarify monthly payments. She was very knowledgeable and kind. Thank you.

Had a great experience by phone today asking re: making a claim. Both Brenda first, then Terry were pleasant, professional and answered questions as well as were very helpful. Both had extremely calm and reassuring voices as well. They definitely were perfect in my situations as I was very frustrated when I made the call. Quick response also.

My experience with Grange Insurance has been excellent. Taylor responded professionally and with empathy to my situation. She made the process less intimidating and educated me on what to do. Every step of the process has been smooth with immediate attention.

I wish to commend Rebecca K., my accident adjuster, for her exceptional professionalism and empathy after I was hit by an uninsured driver in a hospital parking lot while my wife was admitted as an emergency patient. Rebecca arranged for an excellent repair shop that restored my car, and coordinated a rental that met my needs. She is also following company protocol to help me recover my funds from the at-fault motorist who failed to pay as promised. Rebecca truly made a stressful time easier, and I deeply appreciate her dedicated service. Sincerely, Mr. Gregory **.

I just got a new policy with Grange for my homeowners insurance. I had an issue with the initial login for my new account. I called the help line and they answered the phone quickly and were able to address my issue within just a couple minutes.

I appreciate how patient, kind, detail oriented, and professional Tasha was reporting our claim. Even though I was frustrated with the situation, Tasha's concern put me at ease and made my day. Thank you so much Tasha for your service.

Being in an auto accident is stressful enough, but having an insurance company, Grange, and exceptional care while being made whole again is top tier. My claims rep, Angela C. insured that I didn’t have to worry about anything from start to finish. From her warm caring nature, to making an appointment for estimate of damage, delivering the rental at drop off, getting info in involved party to closing this incident making me whole again?!! I appreciate her and the entire Grange family. Thank you!

I needed help filing a claim and with the help of Amy in customer service the process was very easy. Thank you Amy for your patience and excellent customer service ..Thank you Grange Property and Casualty Insurance company for having such amazing customer service !.

I had an amazing experience with Grange Insurance when handling my auto collision claim and repairs. From start to finish, the process was smooth and stress-free. Their team was incredibly professional, responsive, and efficient. They guided me through every step, ensuring I understood what was happening and what to expect.

My 2025 Toyota Grand Highlander Hybrid required extensive repairs after being hit by another driver. Fortunately, that driver had Granger insurance and Alex ** was the adjuster assigned to my repair claim. From day-1, Alex provided outstanding customer service, quickly working with me, the other driver, and the repair shop to process my claim, provide us a rental car, and oversee the repair work. Thanks to Alex’s professionalism, understanding, skill and courtesy much for the stress, uncertainty and personal expense resulting from this wreck were reduced. D. R.

They are amazing and did a really good job of explaining things as far as what needs to be done. I highly recommend this company and for everyone to try out this out please. I highly recommend this insurance you will not be disappointed

Very satisfied with the ease of the process and the turnaround time in getting my vehicle repaired! My deductible was waived and I had no worries because the bill was completely satisfied by Grange Insurance! A+

Technical Support was able to assist with a lockout from my account. After Security verification and instructions to maneuver the website. The problem was solved and the agent made sure all of my needs were met.

I had someone hit my truck while I was on vacation, glancing blow either pulling into or backing into a parking spot is my assumption. I called my insurance company and she suggested I file a claim when we return. I'm an old school guy and got a couple quotes before filing the claim. I didn't need to do that with Grange. Scott ** called me within an hour of filing the claim. He recommended one more local body shop that they have a business relationship with. I ended up taking it to Gerber's and they did a great job! Scott handled everything including the rental car. It has been a very long time since I've had to file a claim, this by far was a great experience! He followed up with me frequently with texts and phone calls. Thank you Scott!

Needed a little help to file a claim and Andy did an excellent job with assisting me. That’s why I trust Grange insurance, they have the best service and the best staff. I’ve been a Grange customer for over 20 years.

Grange has excellent customer service - I recently called with an issue that was absolutely my mistake when I was switching over insurance coverage between cars. They were kind and detail-oriented. They were quick to troubleshoot and offered me multiple resolution options, as well as an expected timeline. Most importantly, they followed through. I am very grateful and their attentiveness and understanding makes me a more loyal customer.

I was involved in an accident and the at-fault driver had AllState. I have tried for 5 days and absolutely no help. I called my insurance Grange and they were amazing. Paula was so kind and helpful. She did more for me in 30 mins than AllState in 5 days. She had a shop for me to take my car and called them to arrange pick up. That shop called me in a few minutes to let me know they would pick up my car. I had wonderful service from Grange and it makes me appreciate having an insurance company that cares.

The Grange Support Specialist I spoke with understood my complex request, verified registered information for my account, and ALSO completed all tasks requested by my Secondary Lien provider. This is a VERY special person and I cannot thank Grange enough for hiring and empowering Professional people like this to deliver services to us as Customers!

I talked with Cindy this morning to get help setting up my new accounts, she was very pleasant and helpful! All my needs were taken care of quickly! Highly recommend! The prices were a very unexpected surprise!

My wife and I recently transferred our home to a trust, and I called to find out how to update our homeowners policy. The customer service rep I spoke to was friendly, professional and efficient. She answered all of my questions, and told me exactly what needed to be done to process my request. We've been with Grange for about 3 years now, and we have always been treated well.

I would like to recommend Ronnie who fielded my call and was nothing but cheerful and helpful and (who was enthusiastic about May 31st being the best of all possible birthdays). Every last bit of information was answered and I did not feel like I was on a taxing receptionist's end-of-the-day call. Furthermore, in my recent claim experience, my overall treatment and end result was truly great, especially when it became time to surrender my dear truck, sign over the title, and be paid. The process moved quickly, professionally, and quite mercifully. Thank you sirs!

I had to file a collision repair for minor damage and the lady who helped me was kind and efficient. I was on the phone with her for 15 minutes tops and she already set up an estimate with a body shop they recommend this week! My adjuster Scott, called me within an hour to gather some more information but the call only lasted 15 minutes, granted I just hit a little wall on my driveway with no one involved but myself so that could have been the reason for my short calls. Everyone was very nice, seemed very happy and personable which made a usual stressful experience, enjoyable. Great deductible so I’m not even paying that much out of pocket, amazing!

Raised my deductible from 1k to over $5000k with NO claims on account due to "inflation" and severe weather around the country. ALL peril deductible was raised 150% as well. I will be changing from GRANGE insurance for Homeowners. Way too costly now.

Ashleigh with Grange was very helpful and knowledgeable. She explained how everything works and kept me informed. They sent me to a good repair shop that did a great job. I will definitely stay with Grange.

Grange is amazing! We've been with them since 2018. Every time we need assistance their customer service is excellent. 10/10 I called today & got help with online issues. The representative was very polite & informative!

I was having difficulty logging into my accounts but with a very helpful staff member she walked me through the process and was able to open the link. She was VERY patient and understanding. That meant so much to me. Thanks Grange!

The representative Callie was more than personable and business like. Made me feel real comfortable, and she informed me well. It was very easy to contact the representative and the company. Great job Grange.

Kim was excellent! She put me at ease. I was distraught with my grandson's accident. Kim has a teenager as well and she was able to relate to my anxiety. Kim is a gem in the Grange Insurance Company.

I was having trouble paying my invoice on-line so I called customer service and was connected to an agent named Matt. He was able to help me fix the issue quickly and was a delight to work with and talk to. Grange is lucky to have him.

I just purchased my first new car in a decade and Grange Insurance was very efficient in making the transfer and explaining additional charges. They were friendly and professional. The dealer also assisted me in this process.

Lisa was a pleasure to talk to when my house was damaged by a power pole being ripped out of the ground. A Ryder truck drove through some cable wires and ripped the service and siding off of the house.

I do not remember the name of the woman who helped me, but she was fantastic! I was looking at insurance options and she was very informative and answered all my questions along the way! Thank you for being so patient and helpful!

My online account wouldn't let me in. I called and got through to a technical service representative with less than 1 minute wait. Cindy listened to my issue and walked me step by step through the process of updating my online account. She then stayed online with me to help me find the document I was looking for within the system. I couldn't have asked for better service.

Stacey @ Grange helped me with a complicated auto claim and it seems to be working out well. She was good about keeping in touch and was great to work with. I would recommend this company to my friends and family.

Larinda and the entire Grange team have been extremely responsive and easy to work with while filing my recent claim. I couldn’t have asked for a better experience. They’ve consistently provided the best price, and now I know they provide the best service.

Jack took my property damage claim and made the process simple and easy to complete. He was very helpful and informative. He took all of my information and made it easy to understand what was going to happen next with my claim.

Rebecca was wonderful to work with during this process. Couldn’t have asked for a better agent. Helped me navigate the process well and advocated for me throughout. Made it simple and no stress. Very pleased with my experience.

I was rear ended twice in 3 weeks. The second time was in a rental. I want to highlight the gentleman at Grange named Adam **. He was so very kind and professional to me. He made me feel “taken care of”. Thank you Adam for your attention to high quality customer service. I appreciate you.

We've been customers for almost 10 years and have always experienced excellent service. Fortunately, we haven't needed to use the home insurance. The auto insurance is what we've had to use a couple of times. Customer service is always courteous and respectful with empathy and attention to great detail. We'll remain customers! Thanks!

The service was top notch. The claims agent was professional and was able to handle my claim promptly, and efficiently. Lora P was the agent, and she was very thorough in her explanation of the process. Job well done!

My CSR was excellent. Helped me in so many ways and was so polite and informative. I can't remember her name but she was one of your best hired. We definitely need more people like her in the field. Awesome job Ma'am!

Very helpful claims adjuster. Very prompt and friendly. Communication was very prompt and claim was handled in a timely manner. Adjuster provided all the information I needed to understand the process. I appreciate her help.

I was in a car accident last June, 2024, rear-ended by a woman who claimed at the accident site she had no insurance. Long story short, I had to file a claim with my insurance which is Grange, received my medical treatment asap and my medical claim person was Tracy, who made sure I was taken care of immediately due to me having a long trip planned and was preparing to leave for several months.

Olivia was very helpful in initiating my claim regarding a vehicle accident. She provided a calm, steady presence while I was a little rattled. I did not feel rushed and she took the time to explain the process to me and what the next steps would be.

I have had a few occasions to work with Grange customer service, and each time the service has been excellent! So nice to talk to a live person without having to fight your way through an automated system first. Each time my questions were answered quickly and thoroughly - I am not well versed on the ins and outs of insurance, but they were able to explain things clearly to me each time. Like most people, I tend to only review if something is really good or really bad, but my experience with Grange was good enough to write a review.

I recently had to call Grange due to a car accident. I had the pleasure of speaking with Ty. She was so helpful and thorough. I wish the world had more representatives like her. A breath of fresh air.

I spoke with Jack. He is very nice, knowledgeable, and answered all my questions. He was also willing to divert me to somebody else to get a specific answer that I would’ve gotten when the adjuster called. He took the time to explain everything and didn’t make me feel rushed. Their caring and quality employees are what makes Grange easy to work with.

We hit a deer in Sept 2024 in WV while traveling from IN to NC. We called Grange and they said to take to a local body shop. We found one with good reviews and left the car to be fixed. After a few months the body shop was ghosting us and Grange and when they did communicate I felt like something was off. I felt like they were committing fraud and as the claims examiner what we should do. She just ignored me. Grange paid over $7000 and we paid $1200 to have the car fixed and finally go it back 5.5 months later. The day after we got it back, I had to open the hood and the hood cable was severed. We took it to a local body shop who, after a week, brought us in and showed us all of the missing pieces, shoddy workmanship, and the things that weren't fixed properly.

Representative was very helpful. Speaking to a real person was refreshing. Got all the info as efficiently as possible. Thanks for the help. In one call we got the claim logged, repair shop notified, set up for an estimate/appraisal, and information on the rental vehicle.

I had an issue with my home policy where my mortgage company paid for my policy, and I ended up paying it too, resulting in a double billing situation. When I first contacted Grange Insurance back in January, I had the pleasure of speaking with Jodi. She was an absolute delight to talk to – so patient and thorough in explaining the process. She made what could have been a stressful situation much easier to handle.

Had to file my first claim for some damage to my roof. Nicole came out and professionalism was understanding. She answered all of my questions and made the process very easy. The entire process was stress free.

I was helped through a claim by Teresa. It was a very unfortunate accident where I was by law at fault and while I was incredibly frustrated with myself and the situation and all around very brought down by the mess than can be an auto accident. Teresa did ALL of the heavy lifting, answered every question, took care of EVERYTHING within a 5 minute phone call and removed a giant weight from my shoulders. I couldn’t be happier with how smooth this process went.

I had an incredible customer service experience from beginning to end of the process (accident to repair of vehicle). Each step from the selection of site for repair, coordination of rental car dropoff and pickup, and return of vehicle could not have gone more smoothly. Representative was timely, knowledgeable, efficient, and accessible.

They help find best rate for me, asking me questions to determine possible discounts. No long wait times on a people-less system. Genuine and knowledgeable agents. Swift processing of claims. Highly recommend.

Grange insurance has been a very fair and reliable company. Their representatives are always kind and helpful. Recently, Gina was amazing at assisting me to add and delete a new car that we just purchased. Their claims are also handled very timely and efficiently. We have been very happy with this company.

I just want to say the lady who assisted me today was amazing. Everyone knows when you have to do an insurance claim it’s painful. She literally made it painless. Seamless. Easy and her positivity was glowing through the phone. She’s doing a great job. I did not catch her name but amazing Customer Service..

I talked to Andy today. He was able to resolve all my problems with with efficiency and care and compassion. Something that's a rarity today. He certainly is an asset to this organization I was losing faith in in and I was getting nowhere going in circles and he's restored my confidence in Grange Insurance and I thank him very much. These are the type of employees that make the difference, the ones that should be kept and praised for they're the backbone and the foundation of any organization.

Paula was outstanding. She was very friendly and extremely professional. From start to finish, I knew I was being taken care of and knew it was done with pride. She handled everything. She called the body shop and got that completely done for me. If you to treated like part of a family, call and ask for Paula.

Grange was so easy to work with. Brenda was awesome! She found ways to save me money with great coverage! I couldn't be happier. So much cheaper than my previous company. I highly recommend ! 5++++. Thank you Brenda!

I recently needed to call Grange about a non-claim issue. The CSR I spoke to was extremely helpful and knowledgeable. She was very friendly and quick as well to help me with my issue. Her name was Shaylene (spelled ?), and I would speak with her for any communications I have with them in the future if I could. Thanks for being who you are and helping me with such kindness. We need more people like this.

I’ve had Grange a little while now and it’s one of the best insurance companies I’ve dealt with. I called customer support to resolve a missed payment and was connected to Andy who advised me to wait until the next day for technical reasons. I did as he instructed and happened to be connected to him again. He was very pleasant and helpful both times and helped me complete payment. Thank you Andy!

100% customer service guarantee! Awesome nice lady over the phone. Easy to work with! Easy to understand over the phone. Real polite. Easy to pay using operator. No AI. I used this company for the last 5 years and will continue to do so

Brenda was amazing! Needed to update mailing address and she kept me up on changes in amounts on policies. We have always had good service and assistance from Grange Insurance. She was very kind and helpful!

I had an outstanding experience with Grange Insurance, specifically with my case lead, Jalen. He went above and beyond to help me with a water damage claim in my kitchen. Not only was the resolution incredibly fast, but Jalen even came to my house on a Sunday to assess the damage! Thanks to his prompt response and professionalism, I can now fix my house quickly without unnecessary delays. I truly appreciate the efficiency and dedication shown by Jalen and the Grange Insurance team. If you're looking for an insurance provider that genuinely cares about their clients and takes quick action, I highly recommend Grange!

Grange customer service was great at helping me get the information I needed about my claim. I was able to follow up on this claim with the information they gave me. Very helpful and patient. It was very easy to contact them and get answers.

It was easy to start a claim and the representative was very friendly. This is the first time I’ve experienced something like this and during this stressful time, they made me feel at ease. Thank you I’m glad to have this company beside me.

I called today 2/13/25 to pay my six month premium in full. I spoke with Kim. What a pleasant lady she was. She first asked how I was and seemed quite sincere in asking. We spent a minute or two with pleasantries. It was so nice not to be rushed. She then asked for all the information she needed to take care of my payment. Repeating all that was necessary. I really hate talking on the phone and many times will put off taking care of business till the last minute. But with a rep. like Kim and others at Grange it is not painful at all.

Very patient and helpful the navigation access my policy and resetting my password. Clear communication and instructions to use the app as well. Stayed on the phone till I was able to view everything.

Tyler answered my call, and listened to my request. She was able to easily connect me to an insurance rep who took care of my request during this one phone call. Tyler was fun to talk to and was very professional—she handled my call very well!!! Thank you!

Notified me that my proof of insurance forms was returned undeliverable to my mortgage company. They sent me and email to update address information. Was all handled in one day. Thank you for your help.

My representative (Lisa) was great to work with on the phone. Very helpful and knowledgeable after hitting a deer. She took care of everything to start the claim and get the ball rolling for the repairs, car rental, etc.

Kalie with Grange was so excellent and helpful with my claim. I damaged passenger side of my Tesla Model 3 when someone ran into my lane and I swerved and hit the guard rail. There isn’t a Tesla shop or dealership in my area so she stayed on the phone with me for nearly half hour calling around to regional shops to find one that could repair my car. So kind and courteous! Wayto go Grange, keep hiring people like her.

The customer service was very helpful and quick. My claim rep Francis was kind, professional and took time to clearly walk me through the process. I'm grateful she was assigned to my case. I'm looking forward to having my roof fixed.

Had to file an auto & home claim on the same day. Grange’s representative made it easy & was very helpful in getting the claim started for both incidents. Glad I have them as my home & auto insurance company.

I just finished a call with customer service. The woman that helped me could not have more helpful and informed about the products and services of Grange. We reviewed my questions point by point and solved them to my satisfaction. As a person in the service industry, I recognize excellence when I encounter it. Thank you

Had to call in today to update some information, Cindy with technical support was very helpful and pleasant. It was super easy and quick! I had put it off for a long time because often these types of things take forever! Not today! Thank you, Cindy!

Within twenty-four hours of initiating my recent vehicle fender-bender claim with Grange Insurance, my claims processor, Corey H, did not disappoint. With courteous professionalism, he walked me through the entire process and was in contact with all parties concerned. That same day, after submitting to Corey the contact information from my preliminary estimate of my local auto repair center of choice, he was in contact with them plus coordinated with Enterprise for a needed alternate vehicle. Due to the courteous, swift, and cooperative service experienced from Grange, C Collision Center, and Enterprise Rental, I am happy to submit a 5-star rating to all. Excellent job, guys. Thank you and God Bless!

Called today to make a couple changes and saved almost $800 on my home a auto policies. Customer service was amazing. Both of the representatives I spoke with were very helpful and answered all my questions.

If you end up with Julie helping you with your claim, consider yourself lucky! Helpful and responsive. Payment for the repair was taken care of quickly as well as handling a place for me to get a rental while my vehicle was in the shop. Thank you!

Anytime I have questions or concerns they are more than willing to go the extra mile to help me. They all have an amazing attitude. I have been using Grange for 10 years and throughout that time of buying many different home (or renting apartments) and buying different cars I have always chosen them and will continue to do so.

Grange made it super easy to update my auto policy after purchasing a new vehicle. Impressively, they were able to do this over the phone in 10 minutes. The person I talked to was very courteous and cheerful throughout the discussion. Overall, I was pleased with the customer service and remain a satisfied customer.

I was initially very frustrated trying to call and get information on changing my home and auto plan after a divorce until I got a call from Kim with the Customer Care Center!! She answered all of my questions (even ones I didn’t even expect her to know). She went out of her way to help me navigate all of the changes and she was incredibly kind and patient with me the whole time!! She changed my review from a 1 star to a 5 star!! Thank you, Kim!!

Called Grange to get some clarity on my additional home insurance policy bill and spoke with a gentleman named Andy who was extremely helpful! I came into the call confused and left the call a home insurance scholar. What a great experience!

So far, so good, as far as being able to easily speak with someone regarding my condo Insurance policy. I really appreciate that in being able to quickly handle my business. Even getting them to reach out to my new servicer for escrow payment was an easy task.

I contacted Grange regarding not receiving my bill via mail. Kim checked my records and stated I had been enrolled in paperless. She was very pleasant and accommodating and removed me from paperless. She also assisted me with paying online so I would not miss the deadline for my next payment. Thank you for a great experience.

I needed to file a claim on my homeowner's insurance after a car crashed into my yard very early on New Years Day, causing a huge amount of damage. I contacted the Customer Care Center on January 2nd and spoke with Joan. She was so helpful, explaining the process and what would happen next. I ended the call in a much calmer state of mind, feeling Grange had my back. If the whole process goes as well as this initial contact, I'll be very pleased!

Kathleen was able to listen and understand the reason for my call this morning. She was able to review my account and offer discounts to my policy. Very friendly and explained things very well. Pleasant and professional tone over the phone. Based on this experience I would definitely recommend others to Grange Insurance and to work with her.

I called with a claim and not only was the process simple but the service was kind, informative and individual. I love that I spoke with someone local to my area and that they knew exactly how to help me. I would recommend Grange insurance 100%.

Had an incident where I struck a deer on the highway unfortunately. My Grange agent was so helpful in giving me clarity of all the details in my claim, including my coverage and scheduling me an estimate with a local garage. She was courteous, respectful, and patient with me. I would recommend Grange and their 24 hour claims service to anyone!

Tyler the customer service representative in billing was so informative and helpful. I wish all representatives were like this, I can’t say enough. She’s definitely needs to be a trainer or manager. Thank you!

The interaction with everyone over the phone has been amazing. I’ve been with them for 5 years and I wouldn’t switch. They’re very understanding, knowledgeable and empathetic to each call regardless of the situation.

I have consistently found the claims/customer service people with Grange to be extremely helpful and professional. Today was no exception -- Kim took excellent care of me and was very kind and gracious in the process. She followed up exactly as she said she would and less than an hour after I called Grange to report my accident I have a rental car reserved and an appointment to pick it up.

I have AUTO and RENTERS insurance with GRANGE. So far, I have been completely satisfied with their coverage. The Rep who assisted me today (ANDY) was very patient and professional also, i learned a great deal on how to maneuver around the website. If you are not computer savvy, it definitely requires patient. Thank you ANDY.

I called in to make a change on my auto policy and Mary was phenomenal! She went over all the ins and outs and helped me make 2 changes to my policy. I appreciate the time and effort she put into making the changes checking on the 2nd and helping me get that one taken care of too. Great customer service is important and it's so easy to call in and talk to anyone at Grange. They listen, they help, and they take care of business!

I’ve had pretty good experiences working with Grange, all the representatives are extremely friendly and helpful. The only issue I’ve run into is that they don’t cover mold damage even when the fault is from your neighbor’s negligence (it sounds like a lot of insurance companies are like this though). Other than this issue they’ve been great to work with.

Kalie was my Grange Insurance representative and she was great. She made a bad experience bearable. I can't thank her enough. Grange issued payments quickly and seamlessly. I never heard of them so admittedly I was skeptical but after working with them I can say they were great to me.

Everything has went pretty smooth no my experiences with Grange. My most recent experience with Paula made me feel at ease. She was very thorough in our initial conversation when I just filed a claim and was pleasant to talk to as well.

It was a seamless process trying to update my auto insurance policy over the phone. The staff was nice and courteous. I highly recommend Grange insurance for your home and auto insurance needs based on my experience with them.

Great service during the weekend! I talked to Brenda who was extremely helpful and very polite over the phone. I was able to resolve my issues without any issues or delays. I appreciate the excellent service that I received.

Grange is very professional and agile. I made a new purchase and needed to add the new car under my policy on the Thanksgiving eve. The agent has been super responsive and helpful. She truly exemplified customer centricity.

I called concerned over a communication issue I was having over my claim and I told Ty at the beginning of the call what I was trying to achieve and she made everything happen. She did this by listening to what I really want. Even about midway through the conversation when she made a suggestion that didn’t fulfill all of my needs, she listened to what was missing and closed the gap for me so I didn’t have to. Her service was appreciated in a time of frustration.

I called in early this morning because I purchased a new vehicle Saturday and I needed to remove my old one and add my new one. The customer service rep that I spoke with was so patient and kind. (I believe her name was Ms Brenda.) She was the true definition of an exceptional customer service rep. I wish I could speak with her every time I call. THANK YOU. :)

I had some questions regarding my dec page and requested a copy sent to me. The representative, Jamie, was most helpful. She sent me the doc and was courteous, knowledgeable and friendly. A+ Outstanding.

I called the customer call center today because my landlord was saying that I don’t have continuous renters insurance. I was very upset because this can result in fees and even termination of my lease. The representative was amazing! Not only did she offer to send me the documents proving I’ve had the insurance the whole time but she cc my landlord on the email to make sure they understood. I’m forever grateful!

Adam ** from Grange Insurance was very helpful and communicative in getting my claim resolved. I knew I was in good hands and that he would make sure I was made whole from this accident. I have no complaints from this experience.

Great rates and customer service. Only flaw is the process for making policy changes. We can only make changes through our agent which can sometimes take longer than we like. Other than that it's great.

I called with some questions about renewing my homeowners and auto policies. I spoke with Brenda. She was extremely helpful and knowledgeable. She was also very customer friendly, which is something that is very important to me. She was able to save me money on both my home and my car without losing any coverage.