Grange Insurance Reviews

By default was brought to Grange through a Broker that I previously trusted for 20+ years - who then sold out to a Regional Broker that is not personal nor proactive for Clients. Terrible response and follow ups from Client inquiries and burden of maintaining competitive rates falls on Client. Grange - for 2 years in a row - raised rates without timely notification of review so I could Accept and Approve new policy prior to Renewal, or Decline and seek like coverage at competitive rates elsewhere. Broker also failed in this support stating they could not see in their system what Grange had included in the renewal policy. 2-3 months of the runaround to find I could save nearly $2000 annually by taking my policies elsewhere. Transparency builds Trust and this process was anything BUT transparent and was extremely difficult to Cancel the policies.

I had an absolutely wonderful experience with Brooke! She was incredibly kind, kept clear communication throughout, and addressed every concern I had. When the repair shop kept pushing back my car’s completion date—five times!—she extended my rental without any fuss. Her support and attentiveness made a stressful situation completely manageable. She’s a true comfort, and experiences like this make me proud to tell people who my insurance is with. Highly recommend!

I just had a very good experience with the Grange representative. She answered all my questions, and was very patient with me.

Joanne ** is amazing! She walked me through the process and I knew I would be taken care of. She is wonderful!

My adjuster was able to track down a policy on a hit and run driver! She then got was able to start my claim with that company for me. Thanks for all you do Stacey P.!!

I’ve always paid my bills and never made a claim. I thought making a roof claim would take endless times of back and forth. Nyashadzashe D made it extremely navigable for us. It only took one day of sending pictures and letter. I’m in good hands. Thank you Again.

Grange Insurance quickly updated my banking information when my bank account was compromised. Great customer service!!!

Had to make a change on policy—approx. wait time less than a minute—everything handled and done in about five minutes —great communication with customer service.

Agent professional, prompt, very helpful filing my claim.

Had massive storms come through and cause roof damage. Filed a claim through the website and next day heard back and had a person assigned. They were out inspecting same week and held my hand through the whole process. Got the money in my back in under a month.

Even though this was not my insurance company, having to get a hold of them and filing a claim for their person they cover my insurance agent. Olivia ** was extremely helpful. You could tell that they care about the customers experience and needs was greatly appreciated for the experience and provided anything and everything I needed and sometimes before I could even think I needed it thanks, Olivia.

I purchased a new vehicle so I called the number on my Insurance card. I had my old vehicle removed and the new one added. The process quick and easy.

Corey helped us with our auto claim, he was very professional and kept us informed! We have been using Grange Insurance for our company and have been very pleased with everyone that has helped us! Highly recommend this company!

Curtis was exceptional to work with! He was prompt, friendly and made the claim process as easy as possible. No stress on our end - very straightforward and left us with no questions or concerns. Thank you, Curtis!

Had reached out related to billing issues, had spoke with Terry who instantly understood and was able to verify all occurring. Then fully explain and nearly train two insurance agents how to get the billing issue handled. Thank you Terry!

Jolann went above and beyond helping my calls for the call today she reviewed it. She examined it and she executed, she did a fabulous, fabulous job, very friendly, kind, well spoken on the phone. She put her heart into it, give her a raise.

The customer service agent was very helpful, prompt, and helped get coverage for my car switched over easily. My husband and I have had coverage through Grange for a fee years and we are always pleased with the coverage and cost.

Today I received outstanding customer service from a representative named Laura. She spoke very clearly and was very congenial, professional, and helpful. I was requesting some documentation regarding our homeowner's insurance. She was very knowledgeable and readily obtained the documentation. She even sent it directly to the party requiring the documentation, thus saving me the process.

I had to inquire of why I wasn’t on auto pay and the lady I forgot her name was amazing. She stayed on the phone with me until I got all set up. Amazing customer service. I have in all my 15 years of cleaning I needed ins. Martin ins team was amazing hooking me up with Grange.

All the staff who answers the phones are polite. Courteous. They listen. They relate to a customer and they go out of their way to help you. And Grange Insurance can take customers' money for a whole year which helps me because I don't have to work. One less worry about once a year and I pay it with taxes. That's what I like about it.

Comfortable process to submit a claim with Grange Life is interesting, and homeownership really takes "interesting" to a new level. Calling Grange today and submitting a claim for an adjuster to inspect a concern we have discovered with the foundation of our home was truly not how I wanted to start my week. The customer service provided and the shared concern made this process easy to understand, along with the next steps.

Like that I can call payment in. Customer service has. Always been polite and helpful. Last young man named Jack. We had a nice conversation about real name John. Made me have good memories of cousin named John but called Jack.

Grange and I have been doing business for years. We have always had top notch service whether it was a claim or billing issue. Our homes and autos have been taken care of well. Prices for the coverage and care we get has been reasonable over the years.

Today's attempt to make an online car insurance payment proved to be a frustrating experience, as the process repeatedly stalled. Rather than risk an accidental double payment by repeatedly clicking the "make payment" button, I opted to call the provided 800 number. It was there that I had the distinct pleasure of speaking with Paula **. From the outset, Paula seemed very knowledgeable and remarkably helpful, guiding me through the initial steps with ease. After gathering my necessary information, she informed me that she would need to transfer me to the IT department to resolve the issue. However, upon checking, she discovered there was a significant wait time for technical support.

Best conversation and very personable and so punctual and great customer service. She was amazing inside and out. Jamie is grade A 100% perfect for this. Very detailed and explains it to you where you can understand it and the help is exquisite.

Very professional and helpful. Even helped add coverage that we needed at a reasonable price. Customer service rep was very friendly and explained everything with ease.

Paid my insurance by calling and Paula and Trish were amazing! They were very helpful but most importantly they very friendly! Great customer service!

When I had trouble navigating the online side they were patient and kind. They understood as I was a new policy owner and unfamiliar with certain things. They took the time to make sure I had everything I needed.

I received excellent customer service from Sarah S. 1/30/26. Sarah was polite, patient, and efficient. I appreciate time spent that resolved my issues

Representative was courteous and helpful in adding a vehicle to my current policy. She asked approach questions and offered helpful information in understanding what coverage could be offered and how it would appear on current policy.

I recently submitted a claim with Grange Insurance for my sewer line, which needed to be replaced. I worked with Nyashadzaishe D. at Grange Insurance. Nyasha was GREAT to work with. The process was easy as she walked me through it, and it was fast. They not only paid off the claim, they absorbed the deductible. I’ve never heard of that before! I can’t recommend Grange Insurance enough. I couldn’t appreciate anyone as much as I do Nyasha.

I spoke with Megan at Grange Insurance to open an auto insurance claim. She was super friendly and made the process quick and easy. I truly wish every place I dealt with had a customer service representative as outstanding as her. She answered all my questions, walked me through the claims process and let me exactly what to expect going forward. I really appreciated such a detailed explanation of what to expect.

Leslie ** was very helpful and thorough in making a what was a very complicated claim uncomplicated. She helped put together the details as accurately as possible to ensure I would get the most out of the claim.

Very professional and prompt. Got back to me immediately. This is the second time they have done a claim for me and I am very happy with the way they handled my situation. I would recommend their services to everyone. Thank you.

Simple friendly online account set up with customer service rep! She guided me through the entire process and it only took about 10 minutes! I would definitely recommend Grange Insurance for all your needs!

Hello, I just wanted to leave a comment. I talked to Megan on the Grange Insurance. Megan answered all of my questions professionally and she was great to talk to, so I wanted to give her the best review. All of my questions were answered and it was easy to follow along on my app. All of the information was available for viewing. I hope you have a nice day and I hope that Megan will see this. Thank you.

First class agents and fast to fulfill claims. I have been insuring with Grange for 14 years and I won't go anywhere else. The adjusters are knowledgeable and friendly and make the process as painless as possible.

I had the pleasure of working with Lora P. on a claim. I have never had a better experience in ANY field/area of business than interacting with Lora P. She was thorough, detailed, punctual- I can’t say enough. I have a small business and if I knew her-I’d hire her immediately. Lucky Grange for hiring this great asset!

I bought my house in Longview WA in 2002 and my agent suggested Grange and I had heard of them so it wasn't a decision I spent much time on. I paid my premiums without fail and a few years later at the suggestion of my agent I had to get my jewelry and firearms appraised because he said it was of an amount that if the house ever burned down we wouldn't have any issues. The house was over 6000 sf. It was a mansion really but my wife fell in love with it and our kids were little. Plus I was making almost a million dollars a year so we took the plunge and brought it. 16 years later when we were on vacation criminals robbed us of nearly everything. Our losses were in excess of half a million dollars. Furniture, guns, jewelry and a John Deere tractor.

I recently had an auto insurance claim and found the claims experience with the adjuster Julie ** to be professional, fair and efficient. She carefully listened to the details related to how the damage happened, was patient as I explained the circumstances, and coordinated the estimate for repair with the collision center seamlessly.

Stacey P. was amazing to work with when filing a claim! She made it easy on me to communicate via text messaging and was incredibly helpful in answering all of my questions! She also made the entire process so quick, which was a true blessing!

First time filing a claim, Grange was awesome during the process. They were professional, and the claim was filed promptly. Lisa did a great job of guiding me through the process. We are on the way to getting the car fixed.

I spoke with Amy regarding reporting my auto claim. She was excellent -- very friendly, helpful, and efficient. The whole process went very smoothly. Everything was taken care of in a very short time.

Kim was kind, caring and made me feel at ease while creating my claim. I appreciated her sweet spirit and how knowledgeable she was and the concern she showed. Kim made the process of initiating a claim easy.

I called today to make a change in our auto insurance due to new car purchases. The lady I talked to (sorry I forgot her name) was very helpful and was able to answer all of my questions and followed that up with a confirmation of our conversation through email. I also had questions about other policies I had with Grange and she was able to help me with those as well. The call went very well.

My legally parked car was hit and the driver took off. Fortunately, I have Grange Insurance and was connected with Angela C. who got me through the process to a beautifully repaired car. It isn’t fun to handle but there was real ease and I was confident in the repair shop, etc.

Cassie was a pleasure to work with. She was knowledgeable, professional and had a posture of service through all of our conversations. Her responses were quick and the handling of my claim was very efficient and easy. Very pleased with this kind of service and professionalism.

I called this morning to add a vehicle to my policy. I was a little nervous about the process. But I was immediately at ease. They are so knowledgeable and so very kind. I wholeheartedly recommend Grange Insurance.

Paula was super friendly and very helpful with my claim. Answered any questions that I had, was very patient with me and got my claim started in a timely manner! Insurance claims can be stressful but not with Paula and Grange!

Yesterday I called to talk to an agent to get information regarding my homeowners insurance. It's only the second time I have ever called them. The first time the lady was very rude. This time I told the lady that answered that I was unable to find my policy and couldn't provide her with my policy number but gave her all of the other information she asked for. She put me on hold and never came back. After waiting long time and speaking into the phone asking if anybody was there with no answer I finally hung up. Called back hoping to get connected with someone who would help me and they were closed!! Seriously? As a result they are no longer my insurance carrier for either homeowners or auto.

I have had great experience with Grange. Their staffs are reliable to my claims and very nice to talk to. I recently had to file a claim and it was dealt with without any problems. I highly recommend to anyone who needs a reliable insurance agency.

I called today because I had questions about the bill. Lisa was very helpful and knowledgeable. She took me through step by step until she was sure that I understood everything. I was extremely satisfied with the service that she provided.

Jolann was such a pleasure to speak with and get my claim started. Easy to understand, very detailed oriented, and super friendly. She took a bad situation and turned it around. Glad to have met her today!!!

It's super easy to get a real person on the phone and they're accurate and efficient with communication and changes. They have discounts for a ton of things so make sure you ask about them! The only complaint I would have is that the insurance card isn't laminated, it's just paper.

I needed some past information on my account. Jack ** was very kind and patient with me unlike the others at this company! They treated me like trash. Always looking at me like they wanted to find me guilty of insurance fraud. I just lost my husband I was not lying someone stole some things from my house so I did not know any better and placed claims.

I had to call customer service and the representative was fantastic! He was very helpful and patient. He helped resolve my issue and was more than pleasant. I think it is rare to find a company that has great customer service and makes you feel like they actually care.

My family and I worked alongside Curtis to resolve a mold concern throughout our home. Curtis was friendly, prompt, and checked in often. He was also receptive to differences in estimates and made adjustments to provide the most benefit for our family's situation.

Great and friendly service! Linda did a fantastic job on guiding us with our claim! She helped us from the beginning until the end and was very respectful! We definitely recommend Grange Insurance to anyone that’s looking for a professional insurance providers

File claim with Paula at Grange insurance made simple & easy. A pleasure working with her so we can get our vehicle repaired and back on the road. She took time to explain the entire process & what to expect.

We were very pleased with the excellent assistance that we received from all of the representatives of the Grange Insurance company after a car accident. From the initial phone call, until the final claim was resolved, we were treated with compassion, respect and kindness by everyone. Each representative was knowledgeable, professional and strived to help us in every way possible. They patiently answered our questions; and, told us that we could contact them anytime. They updated us with every step throughout the process. They assured us that everything would be fine. We always felt comfortable and secure in their care. Each representative made the entire process as pleasant as possible. We truly appreciated their support at this difficult time. We highly recommend Grange lnsurance because of their wonderful employees and their integrity.

We had a positive experience with the claims intake process. The representative was very helpful in starting the claims process. She showed great attention to detail by addressing aspects beyond the obvious, such as offering support for water remediation. The support included things the we hadn't even considered, demonstrating a proactive approach to assisting us.

Called Grange customer service to pay my upcoming home insurance policy. Ronni was awesome as she was very kind, professional, helpful and patient. So, refreshing to talk to a live person who really cares about their customers. Thanks again Ronni for all you assistance.

It was easy from beginning to end. Staff were very nice and knowledgeable. I will be recommending them to friends and family. You can call or text with any questions you may have. They will get back quickly.

DeeAnna ** was so kind, professional and helpful throughout this complicated process. I appreciate her quick action and consistent follow through on every matter of my case. She communicated every step of the way. Great service.

Thank you, technical support, for all your help. Had an issue with my app and I got it all fixed. Now I can use my app anytime, anywhere. Thank you for being my insurance company. Happy Thanksgiving to you.

When I called the customer service number the sweet voice on the other end was very helpful during my breakdown. It is scary to have something go wrong and you need help - she helped put my mind at ease. She helped me get everything started.

They did a great job in assisting me over the phone when I had trouble with my account. Both the general and billing persons were clear, nice, and helpful with the problems I had with my account. I was able to fix my issue the same day I called about it.

Been a customer for 3 years or so and am going through a bureaucratically rough transition. Spoke with Sarah today: she's patient and thorough and it looks like things will be be resolved before the policy renews!

The insurance rep that was assigned to my case was very nice and helpful in helping me through the claim process. This was my first claim experience and I knew nothing about how this process works. She arranged for a rental car and also explained that process. I’m very satisfied and grateful for her assistance. Everything went smoothly and efficiently.

Terry was great at handling my claim. Very professional and courteous.. I have been a long time customer with grange. I have multiple policies with them not only my cars but also my renter's policy. Top Notch!!

Patient, kind and handle my request!!!! I called my agent and asked him if I could give up a certain amount of money to take my payment down and he told me that that cannot be done and so I’ll call Customer Service and the lady told me that it definitely could be done just to explain to the person that’s handling in a call to spread the money out evenly over have a mini payments I have left and I really appreciate that because I wanted my payments to come down!!!!

I was pleased to be able to dial "0" to get to a customer service representative. Taking a bit of patience to go through all of the messaging and prompts resulted in an excellent experience overall. I had an issue with my online account and my customer service representative knew exactly how to fix it! Past experiences with other companies have left me skeptical. Today changed all that. Thank you for renewing my confidence! (I apologize for not remembering her name, I hope that she is able to see this review.)

I just called regarding my homeowners insurance billing glitch and had the pleasure of speaking to “Jen” who was an incredible helpful person and solved my issues immediately. She gets a 5 Star! I was frustrated from speaking to another person previously who was no help but Jen was the best!

First time calling about a claim to our car and I was very pleased as to how my claim was handled!!! She guided me through the best repair shop nearest to me! Just waiting for them to call me and make an appointment.

Amazing customer service every time. Truly willing to answer any and all questions and help you understand. Have been with them for many years and no plans to change. People give me quotes to change and their prices always come in lower.

I have made several changes to my policies in the last few months. Customer service is wonderful. You can always get a live person which is invaluable today. Everyone I have spoken to has been pleasant and professional.

Really impressed with how Grange Insurance handled our recent claim dispute. Nathan R was easy to reach, quick to respond, and genuinely helpful. It's rare these days to deal with a company that takes the time to make things right - but they did. Highly recommend them for anyone who wants great service and fair treatment.

Roni at Grange exhibited excellent customer service when I contacted her by telephone on October 31, 2025. She patiently provided guidance as I setup my on-line account, and she also reviewed segments of my policy about which I had various questions. She is obviously a very valuable resource to the company!

Extremely helpful and patient staff. Wonderful service! Very friendly and understanding of my need for assistance. It was a pleasure to talk to the representative of this department. Many thanks to all.

We have had Grange Insurance for approximately 10 years now and are happy with the company. Their staff are amazing - everyone is so friendly and professional. We have, unfortunately, had a couple of claims and Grange was very easy to work with, prompt with payments and very helpful with the process of a car being a total loss.

I have had nothing but good interactions with Grange Insurance. Most recently, Kim helped finalize my auto claim and made it very easy for me to understand what to expect when seeking a garage to do the repairs.

Hello, Angela ** was my Grange Insurance representative and she promptly contacted me after my car accident. I couldn't be happier. She corresponded with me daily, told me just what to do and what was to happen, and she was always just a phone call or text away. Working through a claim can be stressful but Angela was able to assist me along every step of the way. Thank you, Angela, you're the best! Loren S

Great service & great insurance. Garrett N was amazing to work with and everything went smoothly!! My first claim with them and hopefully my last but was a painless process, super friendly representative and even better pricing.

I spoke to Mary today at customer service and she was so kind, caring and helpful. I had a fire in my apartment, and she explained to me the process of what needed to be done if I decided to file a claim. I also had a question about my auto insurance, and she broke the payments down to where I could understand and plan accordingly. She made me feel better after a stressful morning. I have been a Grange customer for a few years now and I have been pleased with everything.

I have been a Grange customer for 27 years now... The stellar customer service coupled with the expeditious way in which they handled any claims I've had over the years is amazing. I would absolutely recommend Grange as your insurance carrier.

Poor Service Received from Madison **. Took almost a week to get in touch with her, and this was already almost 2 weeks after the accident. She does not return emails, phone calls, or texts. Best time to actually reach her was between 12:30-1:00pm. Her tone was condescending and she failed to satisfy. Her boss was not much better. A real company-man, who follows policy to the strictest letter of the law, providing only bare-legal-minimum to consumers involved in the accident. These two should be ashamed, and if they are any representation of the company, 1 star is too high of a rating. NEVER want to deal with them again.

I had insurance policy questions that needed handled by an actual person and not an automated system. I was directed to Lisa and she was an absolute joy to work with!!! I can't say enough with how happy I am with the way she helped me! Thank you Lisa!!!!

Today I called Grange insurance, and got Miss Brenda. She did such a great job, taking the time to answer all of my questions, dig in to find out more information where it was needed, and ease my mind about any other concerns that I may have about my coverage. I’ve enjoyed their service for the last six years.

Thanks to Kristopher for helping us through our claims process. It’s a stressful situation, but he took the time to be fair and empathetic. He answered every question we had quickly. He was prompt and patient.

Integrity, insurance, and Grange Enterprises are the best insurance company and Auto Repair dealership that I have ever had to work with when I had an accident. Integrity live lives up to its name. Both companies are very efficient, professional, prompt, helpful, courteous, compassionate and are right there to lead you to the next step without even asking. I highly recommend these companies for your agents.

Lisa assisted me in starting a claim and was very pleasant and helpful! Let me know the process and what to expect. Great customer service!!! Keep up the great job, we have been Grange customers for a long time!!!!

Today I had my first experience filing a claim (my wife usually does this kind of stuff). As it turned out, my representative Jack made this experience painless walking me through the process, getting this process started.

Great professionals, make me feel appreciated. They care about what you need, great patience. I really recommend have business with them, I'm thinking to keep mine. Thanks for all the support and kindness.

Jack was great. He took all the information and time to help me. He helped me understand what my next steps to do and how it was going to affect the overall my policy. I have had no problem working with Grange Insurance. Thank you.

The agent contacted me in a very timely manner. She was very courteous to me, and got the ball rolling from beginning to end. Kept me informed, and ask if I had any questions at any time. If everyone there was like Melody, I would recommend her and your company to others. Thank you very much.

As soon as I called Grange, I was treated well. The agent explained everything that I needed in detail. I was told a representative would call and set up an appointment to review my claim. They came the same day. All was taken care of and I had a quick resolution. I will continue to trust Grange with all my insurance needs.

They have a great customer service team! As well as an awesome tech team! I was having trouble with the website. They solved my online issue right away! I would definitely recommend them to my friends and family.

Insurance Agent Merry ** provided me with excellent customer service this evening. She was thorough, knowledgeable, and helpful as I was trying to determine the best course of action to take concerning my coverage. Based on my experience with Merry alone, I will keep my auto insurance coverage with Grange!

Spoke with Lisa out of Kentucky to report my claim. She was professional, kind, knowledgeable and empathetic. So glad I had her to help me. She explained everything thoroughly and made sure I didn’t have any questions or concerns.

I had heard great things about Grange and I'm shopping for insurance. I found an independent agent in my neighborhood and SPECIFICALLY asked about Grange. She told me that she would also compare with other companies if I approved. I did. About an hour later I received quotes for three different companies, but Grange wasn't one of them. When I called you inquire why, she told me that since I refused to divulge my Social Security number, that she couldn't quote for them, "they require it." I have a 47 year stellar, absolutely perfect driving record. No tickets, no accidents. I own my home and I have an 830 FICO score. I wanted both automobile and home owners insurance coverage. Grange messed this one up.

Thanks to Grange phone service, it was quick and complete with the needed service. You can trust grange phone service. I have been with grange many years and know they can be trusted. I have always had the best experience with grange. Again, thank you for your assistance today. I needed a copy of my grange policy, and now I will receive what I requested.

Rich ** is fantastic! He's such a pleasure to work with. He took care of everything very fast & efficient. I don't know how I could get through nature's catastrophes without Grange and Rich. Thanks Rich & Grange!

Candace was exceptional in providing me with the information I needed. She made sure I understood all the steps and process of my request. She answered all my questions with patience and professionalism. Thank you.

Great experience with Grange. I worked closely with Angela C. on a claim. She was very attentive, responsive and guided me step by step through the process ensuing all concerns were heard and resolved. This was my first claim and I am thoroughly impressed with the experience and service.

I had a great experience with an auto claim resolving damage to my vehicle. This happened at a particularly busy time while I was traveling on and off through several weeks. Wyatt helped me every step of the way, accommodating my availability, answering all my questions, and reassuring me along the way with options how to proceed.

Noticed I needed to update some details on my auto policy, I called and had the pleasure of working with Mary. She was prompt with getting my policy details updated and even helped with finding additional savings that I was eligible for. I didn't feel rushed at all through the process and she was thorough on her end. Very happy with my experience today!

They provide great service and they have a great system. They listen to you when you're speaking and they answer all your questions without attitude. I called in about accident that I was in. Once I provided the information they took care of everything.

fantastic. She was so nice and very easy to deal with.

Great insurance company. Dylan is the agent that has been helping me with my total loss and has been very quick with providing any documentation I need for GAP, and polite as well. You don't find that with most insurance companies.

Got great service and help from Renee. She answered all my questions and was very thorough with all of my issues. Grange has been fantastic ever since I switched over from State Farm. I would recommend using Grange to anyone.

Angela C is not your average claims adjuster. Angela cares about each and every client with always providing exceptional customers services, extremely knowledgeable on the process and education, along with step by step on the entire process, and upfront about everything. Angela lays out the facts and provides options. With her knowledgeable and expertise, advise me of questions not related to her department. I appreciate your work ethic and people centric approach. Thank you for making an unpleasant experience with my accident to a positive one.

Andy solved all my problems in about 5 minutes - just by showing me that there is an autopay option (EFT) for my homeowner's policy - and it is totally easy to set up! I have been using Paymentus for no reason for two years! Also, Andy was very pleasant, knowledgeable, and attentive to fulfilling my requests. I used to find Grange customer service a little on the rude/ineffective side, but Andy changed my mind. I hope all of the representatives are like him if I ever have to call in the future!

Andy was extremely helpful in helpful in changing information on my account and assuring I could sign in online. He was very kind and patient as I had to verify some information while he waited and laughed at my jokes.

You have many choices when it comes to insurance. I have found that Grange and their staff are well organized, prepared and knowledgeable. I was greatly impressed with the professionalism of the adjusters involved in our auto accident claim.

Angie C gave top-notch service. Her friendly demeanor and patience in explaining the process thoroughly made my claims experience with Grange quick and easy. Anyone dealing with a claim would be lucky to have her as their adjuster!

So when I called in to report that my wife had hit a deer in our car, I was connected with a lady that was very knowledgeable, and polite. She went over everything that needed to be done and walked me through all the steps. I don't have any fear that our car will be well taken care of.

I needed technical customer service, and it was easy to get to on their automated line. The customer service agent was very friendly and helpful. It only took a few minutes to fix, and they stayed on the line while I re-logged in and made sure everything was 100%.

Loretta was fantastic. Very caring and explain all my concerns open and honestly. Very nice specialist. I have 0 complaints. I now have a detailed idea of the claims process and well as the benefits to using their preferred repair shops. Thanks

I have unfortunately been through 2 car accidents. Grange has been so helpful both times and I highly recommend them. They got me into a rental the next day, kept me updated on my claims, and were very helpful and kind. Their claims adjusters (Vanessa and Sebastian) are very understanding and helpful.

My experience with removing a car from my auto policy was simple and efficient and Ashley who was assisting me was pleasant and professional. I appreciate this type of experience and customer service.

I called the customer office to renew my home policy. The lady I spoke with is very nice and helpful. She understood my issues well and made useful suggestions. If everything works out, I would love to stay with Grange.

Did business with Dylan after I wrecked my vehicle, fantastic customer service and claims process. The representative seem to care and was very informative and also took criticism and was able to adjust the claim to properly pay what the vehicle is worth.

I had the privilege of working with Brenda at the Grange Insurance Service Center today. It was the best experience of gaining knowledge, information, explanations... I have ever experienced. It is time for renewal of our home and auto insurances and I wanted to go over the policies to make sure we had sufficient coverage. She asked many questions which gave us several more discounts, ask specific questions to have the most up-to-date info to make decisions and went over each item we currently have and then each item we didn't have. She went over all the current amounts of coverage, what they covered, gave full explanations, went over Deductible Waiver and Car Key or Electric Entry, Alium Parts, every possibility.

I've had Grange for some years now. Whenever I have an issue with my vehicle or policy someone is always available to assist me and make sure I'm satisfied with our out come. I would highly recommend this insurance company.

My claims representative was extremely nice and courteous. Stefanie has been helpful and extremely responsive. I wasn’t proud of myself for being the person ultimately at fault, even though I was avoiding an accident, but Stefanie didn’t treat me like a criminal at all and was happy to hear I wasn’t injured.

Richard was very helpful and when I had an issue with the other insurance company. He handled it very professionally and quickly. They had an issue and tried to get me to pay for a claim that was not my fault and the representative from Fox rental car called me with a very heated argument and I hung up on her. Richard, then took care of the situation promptly.

I was connected to the technical support line and my contact was quickly able to troubleshoot an issue they had on their side regarding activating my Grange account. She was very friendly and made the process seamless.

We had a hail storm one afternoon so I was worried about damage to my roof and I called my Grange agent the next day and he entered a claim for me. I was then contacted by Jonathan **, a field property claim representative who setup a time that week to come out and look at my roof. He arrived on time and was very courteous and had very good customer service skills. He went up on the roof and checked things out and came down and put the quote together and then came in and reviewed it and explained the process to me. He was very thorough and made sure that I understood.

I bought a car on a Saturday AM and Jen helped me get it insured. She was kind, pleasant, and even though it was a Saturday she didn’t seem bothered by my call. Thank you for trying to save me money.

The customer service was fantastic and very helpful. Told me what to excpect and what steps to take. Walked me through the steps and made an prompt appointment to the bodyshop. Overall, my experience was great and the customer service member was very polite and friendly. Thanks.

Jack provided me with excellent customer service in reference to my initial claim. He was very professional, courteous, and friendly. I would recommend Grange Insurance to anyone who wishes to experience a smooth and trouble free claims process.

Monica was very professional, articulate, thorough and a pleasure to work with. What started as a simple question resulted in her easily modifying our coverage to more accurately fit our needs and saving us premium dollars. The process could not have been any easier. Thanks.

Lisa was very nice and informative and was also very friendly. I did not have to wait long on hold either. Called about my bill to clarify monthly payments. She was very knowledgeable and kind. Thank you.

Had a great experience by phone today asking re: making a claim. Both Brenda first, then Terry were pleasant, professional and answered questions as well as were very helpful. Both had extremely calm and reassuring voices as well. They definitely were perfect in my situations as I was very frustrated when I made the call. Quick response also.

My experience with Grange Insurance has been excellent. Taylor responded professionally and with empathy to my situation. She made the process less intimidating and educated me on what to do. Every step of the process has been smooth with immediate attention.

I wish to commend Rebecca K., my accident adjuster, for her exceptional professionalism and empathy after I was hit by an uninsured driver in a hospital parking lot while my wife was admitted as an emergency patient. Rebecca arranged for an excellent repair shop that restored my car, and coordinated a rental that met my needs. She is also following company protocol to help me recover my funds from the at-fault motorist who failed to pay as promised. Rebecca truly made a stressful time easier, and I deeply appreciate her dedicated service. Sincerely, Mr. Gregory **.

I just got a new policy with Grange for my homeowners insurance. I had an issue with the initial login for my new account. I called the help line and they answered the phone quickly and were able to address my issue within just a couple minutes.

I appreciate how patient, kind, detail oriented, and professional Tasha was reporting our claim. Even though I was frustrated with the situation, Tasha's concern put me at ease and made my day. Thank you so much Tasha for your service.

Being in an auto accident is stressful enough, but having an insurance company, Grange, and exceptional care while being made whole again is top tier. My claims rep, Angela C. insured that I didn’t have to worry about anything from start to finish. From her warm caring nature, to making an appointment for estimate of damage, delivering the rental at drop off, getting info in involved party to closing this incident making me whole again?!! I appreciate her and the entire Grange family. Thank you!

I needed help filing a claim and with the help of Amy in customer service the process was very easy. Thank you Amy for your patience and excellent customer service ..Thank you Grange Property and Casualty Insurance company for having such amazing customer service !.

I had an amazing experience with Grange Insurance when handling my auto collision claim and repairs. From start to finish, the process was smooth and stress-free. Their team was incredibly professional, responsive, and efficient. They guided me through every step, ensuring I understood what was happening and what to expect.

My 2025 Toyota Grand Highlander Hybrid required extensive repairs after being hit by another driver. Fortunately, that driver had Granger insurance and Alex ** was the adjuster assigned to my repair claim. From day-1, Alex provided outstanding customer service, quickly working with me, the other driver, and the repair shop to process my claim, provide us a rental car, and oversee the repair work. Thanks to Alex’s professionalism, understanding, skill and courtesy much for the stress, uncertainty and personal expense resulting from this wreck were reduced. D. R.

They are amazing and did a really good job of explaining things as far as what needs to be done. I highly recommend this company and for everyone to try out this out please. I highly recommend this insurance you will not be disappointed

Very satisfied with the ease of the process and the turnaround time in getting my vehicle repaired! My deductible was waived and I had no worries because the bill was completely satisfied by Grange Insurance! A+

Technical Support was able to assist with a lockout from my account. After Security verification and instructions to maneuver the website. The problem was solved and the agent made sure all of my needs were met.

I had someone hit my truck while I was on vacation, glancing blow either pulling into or backing into a parking spot is my assumption. I called my insurance company and she suggested I file a claim when we return. I'm an old school guy and got a couple quotes before filing the claim. I didn't need to do that with Grange. Scott ** called me within an hour of filing the claim. He recommended one more local body shop that they have a business relationship with. I ended up taking it to Gerber's and they did a great job! Scott handled everything including the rental car. It has been a very long time since I've had to file a claim, this by far was a great experience! He followed up with me frequently with texts and phone calls. Thank you Scott!

Needed a little help to file a claim and Andy did an excellent job with assisting me. That’s why I trust Grange insurance, they have the best service and the best staff. I’ve been a Grange customer for over 20 years.

Grange has excellent customer service - I recently called with an issue that was absolutely my mistake when I was switching over insurance coverage between cars. They were kind and detail-oriented. They were quick to troubleshoot and offered me multiple resolution options, as well as an expected timeline. Most importantly, they followed through. I am very grateful and their attentiveness and understanding makes me a more loyal customer.

I was involved in an accident and the at-fault driver had AllState. I have tried for 5 days and absolutely no help. I called my insurance Grange and they were amazing. Paula was so kind and helpful. She did more for me in 30 mins than AllState in 5 days. She had a shop for me to take my car and called them to arrange pick up. That shop called me in a few minutes to let me know they would pick up my car. I had wonderful service from Grange and it makes me appreciate having an insurance company that cares.

The Grange Support Specialist I spoke with understood my complex request, verified registered information for my account, and ALSO completed all tasks requested by my Secondary Lien provider. This is a VERY special person and I cannot thank Grange enough for hiring and empowering Professional people like this to deliver services to us as Customers!