Grange Insurance Reviews

I called concerned over a communication issue I was having over my claim and I told Ty at the beginning of the call what I was trying to achieve and she made everything happen. She did this by listening to what I really want. Even about midway through the conversation when she made a suggestion that didn’t fulfill all of my needs, she listened to what was missing and closed the gap for me so I didn’t have to. Her service was appreciated in a time of frustration.

I called in early this morning because I purchased a new vehicle Saturday and I needed to remove my old one and add my new one. The customer service rep that I spoke with was so patient and kind. (I believe her name was Ms Brenda.) She was the true definition of an exceptional customer service rep. I wish I could speak with her every time I call. THANK YOU. :)

I had some questions regarding my dec page and requested a copy sent to me. The representative, Jamie, was most helpful. She sent me the doc and was courteous, knowledgeable and friendly. A+ Outstanding.

I called the customer call center today because my landlord was saying that I don’t have continuous renters insurance. I was very upset because this can result in fees and even termination of my lease. The representative was amazing! Not only did she offer to send me the documents proving I’ve had the insurance the whole time but she cc my landlord on the email to make sure they understood. I’m forever grateful!

Adam ** from Grange Insurance was very helpful and communicative in getting my claim resolved. I knew I was in good hands and that he would make sure I was made whole from this accident. I have no complaints from this experience.

Great rates and customer service. Only flaw is the process for making policy changes. We can only make changes through our agent which can sometimes take longer than we like. Other than that it's great.

I called with some questions about renewing my homeowners and auto policies. I spoke with Brenda. She was extremely helpful and knowledgeable. She was also very customer friendly, which is something that is very important to me. She was able to save me money on both my home and my car without losing any coverage.

I've had Grange for years and they have been very helpful making sure everything I needed was done quickly and professionally. It sucks that since I moved to a different state I have to switch to a different insurance company. But I would recommend Grange to anyone. I have been very happy with them over the years.

Today, I called Grange to update my lien holder’s information! I talked to two different departments and both of the representatives were very courteous, helpful and knowledgeable! The Service Center Representative even gave me a discount on the basis of the mileage of usage. I am giving 5/5 to both of the representatives who I talked to today as well! Thank you Grange!

I received a great service from Brenda. She was helpful, patient, personable and very knowledgeable. She was pleasant from the beginning to the end of the conversation. In addition, I got a full coverage under $80 with roadside assistance and key replacement. Can’t beat that.

I called to file a claim because there are a a serious mold problem in my home. I spoke with Terry, and he was professional, thorough, and courteous. I would recommend Grange Insurance without reservation to anyone.

Working with Grange was a very pleasant experience. I am a new insurance policy holder for both home and auto. Not only were my new premiums less expensive, but their customer services was superlative.

I have been a long time customer of Grange Insurance and had to file an insurance claim today for a small vehicle accident I was in. I was nervous. But when I went to make a claim, it was super easy and a great experience thanks to Terry. He was calming, super helpful, explained things very clear. Made me feel at ease at a time I needed it most. Thank you Terry. You are awesome and a great advocate for Grange Insurance. Thank you for helping me through this process with such professionalism, kindness and understanding. I am most grateful for you!

Grange has excellent customer service from beginning to end and speedy claim processing! Thank you to Paula in claims service department and my adjuster, Tyler **, for being so helpful and friendly!!

Customer service is great on the phone but the insurance representative sucks!! I’m going through a tornado and they have been the worst!! My agent is the absolute worst and only one in my area to use!! I hope no one needs them for a claim on a tornado because my agent is horrible!! He is very unprofessional and rude. He doesn’t do his job and I’m not thrilled with them at all!!!!

My experience with Grange Insurance would be a 10 Star rating if it was possible. I questioned how my insurance increased so much when I had no claims or change in vehicles. I received the best possible professional care. The reason was very logical and the Agent was able to provide a lower amount which was more in line with my previous bill.

Spoke to Trish about a concern over an inaccurate insurance card and she took care of it right away. I was stressed about it and she made my experience awesome! Everything was fixed within 5 minutes and I left the phone call stressed free!

Calling Grange was easy and getting in touch with an agent was quick. The gentleman, Andy, that assisted me was the best. He went above and beyond to help solve my issue. He was very friendly and knowledgeable.

I had to call Grange customer service for a billing issue on the agency’s side. I was being told that I missed a payment after I gave my agent my banking info a month prior and I was being told that my policy was canceled and I needed to find another insurance company. Andy was extremely helpful, pleasant and he was able to fix my entire situation for me. He went above and beyond, reaching out to other resources and was able to help my husband and I under an hour. Very grateful.

I received a bill the other day which had an increase of 25% more than what I had been paying. I called customer service and got Brenda. She walked me through all of my auto documents. Turns out I had towing on that I didn't need since I have AAA. Then she saw that my "driving" score they use was much better than last year. After applying that discount, my bill was right back down to the previous year. I was very happy.

Sharlyn was very helpful and took care of my request with ease, and confirmed that all my questions were answered and even thanked me for my 24 years with Grange! Was nice to feel appreciated and heard!!

I got a rental car set up for pick right away when my car was towed from an accident. One phone call and less than 2 minutes for the arrangement. Great customer service, never wait for more than five minutes to have someone pick up every time that I call for anything.

Sheba and Brenda did an excellent job. Sheba listened, heard my frustration and was able to get someone to assist me. Brenda contacted me immediately, resolved my issues and saved me some money. Job well done ladies.

Had a claim being processed and realized that the loss payee was out of date for 2 of my vehicles. Called up Grange and provided the correct information, it was updated immediately. Susan was very helpful and communicative. Also had a name change recently and my full name wasn't showing up. I let Susan know and she looked into and left a note in the system. Quick and great customer service!

I have always had a great experience with Grange and every employee from Grange that I have had the courtesy of speaking with. Very respectful and always takes care of every need efficiently and effectively with understanding and compassion. Thank You Grange Insurance.

Level of customer service received this morning was great. Extremely helpful and had my policy updated in minutes. Would recommend them to anyone. They were very courteous and professional on the phone.

I experience very nice customer service and support. Explained the process entirely and was patience with me on the phone. She was able to assist me with all of my questions and concerns. She was very helpful.

I was in an accident and Lori P. is very professional and extremely attentive to her client. Also dedicated to her job and client. I have enjoyed working with her. She is definitely an asset to your company.

Rebecca with Grange insurance has helped make the unfortunate and stressful experience of car collision far better. The process has been straightforward and her communication superb. I’m never left wondering about anything. Thanks Rebecca and Grange!

I can not say enough about the people and help that I have received from Grange Insurance. My claim was closed the first part of February 2024... my car had been stolen... Right out of my driveway...then in August, I needed to renew my registration and the motor vehicle dept. wouldn't allow me to do it online as I had done in the past! Well, they wanted a receipt for the towing and storage until I got my vehicle back... Had all my paperwork but this. Contacted the claims dept., they were so helpful. They contacted my adjustor and she provided me not only with the needed paperwork but also support telling me that when I got to the motor vehicle dept. if there were any problems I could call her and she would talk to them... NOW THAT'S WHAT I CALL EXCELLENT CUSTOMER SERVICE. Claim closed in February and help needed in August!!!!

Friendly service and pain free. At a time of an accident kind people make the difference. Very fast service. Kept in contact with me so I knew what was going on. Thank you Adam and Grange! Hopefully I won’t need you again.

Terry at Grange claims walked me through everything with patience and understanding. Explained what to do and answered all my questions. Never made me feel uncomfortable asking questions about the process. Very knowledgeable.

My experience with my operator was fantastic!! She walked me through the app setup process and made sure I could use it before she hung up with me. I had another issue and she transferred me over to that department with ease. I was on the phone for a very short time with hardly any waiting in long queues.

I am currently a Grange customer. I called to add my granddaughter to my policy and it was so easy, and my agent was a delight to work with, I'm very satisfied with my experience, and the price was better than I expected as well! Thank you!

We've been with Grange for years. They are the best insurance company with the best customer service out there. They are always friendly, courteous, professional and always resolve any issues we have had.

Paula at Grange was extremely kind, considerate, knowledgeable and helpful when I called to report an accident I had been in. She helped connect me with the repair shop and was able to coordinate and support me in that process. She explained everything thoroughly and answered all questions I had. Very, very helpful after a stressful accident experience.

I called Grange this morning to ask a few billing questions, I had the pleasure of being helped by Tyler, she was extremely knowledgeable. She did not rush me, she answered all my questions and she was extremely pleasant. I appreciated her assistance and it was a pleasure talking to her. Thank you Grange and thank you Tyler!!

Have had a great experience with Grange over the years. Had to call in a claim and within 5 minutes, I had all the information I needed to move forward. Very helpful and pleasant customer service rep.

The customer service representative was very knowledgable and helpful. I was able to get my car added to our policy very quickly. She forwarded the new documents to me within minutes. I was very happy with the efficient and friendly service.

I had an excellent experience with Kelly **’s handling of my claim. A Grange insured driver hit my vehicle. Kelly handled all the process in a friendly and professional manner that has left me completely satisfied with the repair and the process. Thanks Kelly.

I was unable to locate paperwork for my homeowners policy. I called to check when & how much I owed, as well as to pay for auto coverage. The woman who assisted me was kind enough to explain what steps were needed to be credited a Discount for Each policy when paying for a six month or twelve month all inclusive. Courteous, helpful, and money saving make for a great combo! Thanks!

I just spoke with Jody the customer service agent with Grange. Getting in contact with a live agent was very quick & Jody took the time to assist me with all the questions & concerns I had regarding a new claim that she helped me with starting very professionally & politely.

Called to report hit and run damage to automobile. Claims person was pleasant, knowledgeable and caring, provided information needed to process my claim and answered all questions. Excellent, caring service.

I have made multiple changes to my policy including adding additional people and vehicles. Each call is always so friendly and everything I’ve needed done is completed quickly and simply. There are multiple opportunities where the operator has helped to find savings without me prompting which is always appreciated. I’ve gotten great service from Grange and great coverage for a great value and will continue to do business with them for home, auto, and more.

Communication through the whole process was great and helpful. Anytime I had a question I would receive the answer in less than 24 hrs. Very easy transactions. Did not have much complaints about the process.

I paid my auto policy IN FULL in December 2023. Over $2000. POLICY NUMBER **. I cancelled my policy on May 13, 2024 and switched to another carrier. It has been 2 months and I STILL HAVE NOT RECEIVED MY REFUND OF $1225 from Grange!! They have been contacted TWICE by my local insurance agent and have done nothing but send out useless letters telling me I "cancelled my policy"...NO JOKE!! WHERE IS MY REFUND GRANGE???? You are quick to take my money and slow to give it back! And NOBODY ANSWERS THE FRICKING PHONE AT YOUR COMPANY. TOTALLY USELESS "CUSTOMER SERVICE":..I should be receiving INTEREST FOR MY MONEY YOU CONTINUE TO HOLD!

Great commercial policy, probably the best; but - Terrific technical assistance team! They are the reason for five-star review!!! Will hold your hand through any process no matter what so that you are empowered!

I’ve been a Grange customer for 3 years. The app is user friendly and customer service is excellent. My hold time is very minimal and representatives are knowledgeable. I recently filed a claim and it was a smooth process.

I have been very happy with Grange and the process to get my car taken care. They were very helpful with the process and in reaching out to the other party’s ins when I was having trouble reaching them.

I called to check on a claim submitted. The agent who answered was very knowledgeable, efficient, kind, and extremely helpful. She then transferred me to IT due to a problem with my online account. He was just as great and solved my issue quickly. Best customer service I have experienced in years.

Kind and straightforward. I felt that the rep knew exactly what she was speaking about and I felt confident in the level of her expertise. I needed to update my policy and it was speedy and efficient.

Excellent policy servicing, they always pick the phone up right away. I’ve been with them for years and I’ve never had any issues. Their rates are very reasonable and it doesn’t cost much to lower deductibles and add endorsements.

When our bank suggested Grange Insurance, I was a little skeptical at first, but our family has had Grange Insurance for more than 10+ years. We are grateful that Grange Insurance has been a blessing to us.

It was before agency hours and was working on my auto renewal. Finding I needed tech support, called the company. Spoke with Debbie who greatly assisted me! Thank you for being there for me! Like my own Agent- Debbie was great to work with. Appreciate Grange!!

We've used Grange for two years and I was called by Brenda to have our rate adjusted, which saved us a decent amount of money. I really appreciated that because it constantly slipped my mind to do myself, and it was very thoughtful and customer oriented.

When I called, I was a bit frantic, but the customer service representative was very patient, helpful and kind. She walked me through steps and she went above and beyond to help me find a solution. I am very grateful I chose to ensure with Grange.

We had a little fender bender and it was easy calling Grange customer service. They helped me along the way with getting all of my info into a claim and getting the ball rolling on getting my car fixed.

I called to report damage to my car. I spoke to Paula, who is very pleasant. She asked for the necessary information, walked me through the process and told me what to expect and how to proceed. Thank you.

Well we had a minor water spill in our basement (hot water tank). Called Grange and they immediately jumped on the problem and have been amazing to work with. Our adjuster Tyler and the remediation team have been amazing.

Customer service representative was knowledgeable, concise, and helpful. She gathered necessary information for my claim and explained the process in great detail. All my questions were answered without equivocation.

Had to call to work through needing to file a possible claim for an accident. The agent was very helpful and polite. Did not need to file a claim and she was able to cancel and take care of everything.

Called Grange to report my accident. Spoke with Lisa who was very kind and empathetic to my situation. She walked me through the steps and made the process of filing my claim very smooth. No later than 45 mins my claims adjuster called. I am very pleased with how fast the process is being handled. Great work.

I called customer service to have my policy adjusted and to verify that I had the best coverage in case I was missing anything. Unfortunately, the call was disconnected during our conversation. The representative quickly called me back, verified my identity, and continued giving me excellent service. I was able to adjust my policy and verify that my coverage and prices were correct. Loretta was knowledgeable, didn't rush me, and we talked like old friends. I recommend Grange to all of my friends and family based solely on my experiences with quality, actual representatives and their ability to take care of my needs.

I had a major concern with my monthly billing and Sheba eased my mind. She was gentle and informative and provided the most accurate procedural steps to billing. I must admit I was blown away with her professionalism. She was outstanding.

I had issues logging into my account online but the customer service rep I spoke with, Debbie, was exceptional and helped me out with my needs. Even followed up to make sure everything was ok. She was very courteous and professional.

Andy was so helpful! He took time with me and was so kind. He explained everything and went above and beyond helping me set up what I needed. I'm very grateful. Your company has an awesome employee. Thanks so much!

On the 11th I had to change the coverage on a vehicle for just one day. Michael fully explained the coverage that was currently on the vehicle and my options. He made the changes for me and "called me" the next day to change it to the lesser. When I missed his call he sent everything through email. I am very satisfied.

Lisa was great, she was very empathetic about my car being stolen and gave me comfort in how the process will be taken care of without it being a difficult task. I felt very relieved that I have no worries.

Customer service is terrible. Not only is it hard to reach them, when you do they rush you off the phone, and don’t listen to what’s be ask. I had to call them 4 times then they closed! I never settled my issues, called the next day early morning 40 plus minutes later they final removed my vehicle. SMH

My agent I think her name was "T" was very helpful, professional, pleasant and was pleasure to talk with. She didn't handle me like I was a number. I felt heard. At the end of the day I would love to deal with her again.

Canceled my insurance April 25. The money owed I haven't received yet and it's June 3rd. Wouldn't work with them ever again. Insurance jumped from 900 to 1556 in a year on a house with a fire hydrant right in front and the fire department around the corner. Never will I work with them again.

Mike at Grange was Very helpful and courteous. My concerns were addressed and my questions were answered in a timely and professional manner. Overall experience was great. I have referred Grange to both family and friends.

We had some storm damage and filed a claim for our roof. Jonathan **, our claim representative, was a dream to work with. He made the whole process very easy. Nothing but great things to say about Grange and their team!

I called this morning to file a claim with Grange, the young lady, Rene, answered the phone with a very polite and professional manner. She took care of the matter promptly and gave me a claim number and told me what to expect going forward. Very satisfied with Grange. I would gladly recommend this agency to others.

I needed help with a technical issue with the Grange app and Jamie fixed it IMMEDIATELY. Jamie was so personable and down to earth. The total time was less than 10 mins. The fix was less than 5. Perfect!!

So, when I recently was faced with a challenge on keeping my rate bearable, Ashley (worth her salt) was friendly, understanding and quite helpful when it came to a solution for my insurance needs. I hope you get to speak with this lady, as she was clear about my options and at the same time I truly felt the humanity come through. No fast or short talking, just relatability when I most needed it. In this ever brutal and changing world, (POV) kindness rules!

Jamie was exceptional and took care of my issues with a smile and a laugh on the other end!! She took care of what I needed quickly and offered other help as well. Jamie is an asset to have on the other end of any phone! Thank you for great service.

My experience with Jamie was quick efficient and complete without fail. She went above to get my resolution. Much appreciated! Thank you Jamie!! I didn’t even have to ask for one specific step I needed help with. She could just hear in my voice the necessity of her person.

Very nice, to the point, quick and easy services, and affordable. Love my insurance company. I would recommend them to anyone. Every time I call in, it's straight to the point, and nothing extra! Thank you!

They were able to drop my monthly bill 80$, 960$ yearly in a matter of 20 mins. Great attitude and understanding from both agents I spoke with. They listened to my concern and found a solution. They didn't try and rush me off the phone. I felt like more than another policy number.

I have used Grange Insurance for my home and auto policies for a very long time and have always been 100% satisfied. Today, I was having technical difficulties with My Grange account. I called the Customer Support Team and was immediately helped, in a very professional manner. I highly recommend Grange and the agencies that support them.

Angie ** helped me work through my claim as fast and thorough as possible. She made the experience stress free and worked with urgency, which I greatly appreciate. I recommend this insurance company to anyone who wants “get it done” people on their side!

Would rate a 0 star rating if possible due to the trouble and way these employees treat customers and others around them. Do not ever use this company as they have been the biggest headache and I have heard from many others nothing but bad remarks for what they do behind the scenes and how they treat everyone in their line of work. Kelly ** and her manager Mike ** did nothing but lie and cause delays on delays with the entire process and belittle anyone working with them or anyone they would represent or talk to during a process that wasn’t to their 100% convenience and even then they would have attitude and make your life difficult out of being petty and unjust to the system and laws we hold true to protect us.

The customer service is top notch - not stuck on the phone for 10 minutes trying to sort thru topics with a robot either. Loretta was so kind and compassionate for my situation and I appreciated her thoroughness.

They truly care about people, shout out to Nicole **. Thank you for all your help and Grange for all their help. I’ve had them for a long time, never had a problem. Was always there by your side, they always do have your back.

This is one of the best insurance companies I have dealt with. Thank you for your help. The lady I spoke with was friendly, knowledgeable and very helpful. I will be a customer for many years, or as long as you let me, lol. Thanks again and have a great day.

Extremely unprofessional and rude claim representative. Car was broken into 2 weeks ago, and dealing with Grange has been a nightmare. I have had no window or door handle for 2 weeks. Car is waiting to be stolen at this point. No communication on their side and I was lectured by their representative on when and how I should ask my questions.

I am a very happy policyholder with Grange Insurance. I have maintained an auto and home policy for several years. The customer service is 5 star...! Each time I call customer service they are very caring and extremely polite and attentive. I am a very satisfied policyholder.

Very helpful, patient, they explained everything in detail and all my options! Had my best interest in mind. The agent I spoke with worked with me for 45 mins to make sure I had all knowledge needed to make the best choice for our needs. Protected, good rates!

Excellent and great customer service. I've never had a bad experience. Good prices for coverage received. It was quick and easy to make the changes. The person I spoke was pleasant, kind and so friendly. ☺️

The agent was super, very helpful and got everything done for me, she listened to my request and straightened everything out. I needed to drop a vehicle off my policy because it got sold, very pleased with Grange

They have been helpful and provided on the spot information during my entire accident experience. They have not increased cost all 4 years that we have had them for car and rental insurance. The representatives are always reliable and helpful with information and services.

Very surprised to get someone from Grange on the phone immediately. Claims agent was very professional and helpful. Never having an accident in my 53 years of driving, it was a new experience for me to submit a claim, having no idea how the process worked. Agent walked me through the procedure with great patience. Very impressive.

My adjuster, Sarah ** was fabulous! My claim took a long time because it was complicated. Sarah couldn’t have been more helpful or accessible. I was extremely upset about what happened, but her calm demeanor and knowledge helped me immeasurably! I highly recommend her. I wish I could give her six stars!

Paula was very helpful, kind, and efficient. They answered in a timely manner. They explained anything I may be confused about and provided me with multiple options to choose from going forward. I felt supported.

I called with a question about a bill, and was connected to Brenda. She was helpful, courteous, and genuinely interested to know how my day was going. My experience with Grange customer service is A+.

Grange agents/employees are always so helpful and courteous. Refreshing to call and always get a kind person who is always willing to help. I use them for car insurance and homeowners and will continue to do so for years to come.

It was a quick and easy process to address my questions over the phone! The Grange employee even took the time to see if I qualify for any (new) discounts on my current policy. This company has wonderful communication skills and I’m a grateful, happy customer!

I have been a customer of Grange for several years now, and I have found the agents being very helpful and courteous. They have worked with me to help me find ways to save money. I am looking forward to remaining a long time customer.

I have a business insurance policy with Grange. I called in because I was having issues creating an account online. My representative walked me through the process step by step and was very patient with me. There was never a sigh or a feeling of needing to end the call. For me that is important, as I am not tech savvy. I really appreciated the extra assistance. My issue is resolved and with no stress on my end.

My mortgage lender mailed a live check. Thanks to Louis **s dismantling of the postal service, it has taken more than a week to arrive. I spoke with Keisha at Billing who was friendly and offered a 10 day hold on my account to prevent cancellation while the check arrives. Can’t ask for better.

I recently had a flood of my home. People Grange worked with me every day. Constantly keeping me in contact. And they were always available. They even followed up with questions. As to how they can be more helpful. I will be sticking with them.

Called this morning to cancel a policy on a car that I traded in & add the new car to my policy. Michael was great to work with & made it a seamless transaction. He told me what the difference would be & when & how I could pay the difference.

The lady in tech support knew well what to do to solve my problem of not being able to set up an online account, told me what I needed to do, and did it, and the account was set up. Thanks Tech Support for a great job. Now I can go online to review my account.

They were very helpful to me while I was trying to decide which boat policy would be best for me. She was kind, courteous, and most importantly she was patient with me. And Grange had the best rates and best coverage around!

I recently took my daughter off my policy and had to call numerous times with questions. I spoke with a few different reps who were all very helpful. My most recent call was with Ashley and she took the time to review my policy and found more discounts that I wasn't aware of and added the proper information so I'd receive the added discounts! Every little bit of savings helps and her help was greatly appreciated!!

Mr ** was kind and attentive and met all my needs. He followed up with me so I knew exactly what was going on with my policy and when I could expect a change. I was pleased to work with him and would recommend him and Grange to friends and family.

Called in to talk to someone about rates going up. Brenda was patient and kind. She helped me go through all options, she spent a good 20-25 minutes and helped our family save quite a bit. With that, I am grateful.

I have been with Grange for over 3 years and paid, $20,000+ since I have been with Grange which includes home & auto with a youthful driver. We have had no auto or home claims, only 4 roadside claims which they are non-renewing for roadside only, make no sense. They are lucky if they paid out $500 for these claims. I am an insurance agent and I am filing a complaint with the Department of Insurance and will submit bad reviews on every internet site I am able to find about my experience with Grange. In my 25 years working in insurance, I have never had a company non-renew for roadside claims, why offer this coverage. I will not recommend this company.

I called to add a newly purchased vehicle and it went very well. It took a lot less time than I expected. I was on the phone for just a few minutes. They verified who I was, the vehicle info, and made sure I wanted to leave the details the same as my other cars. The agent was very helpful and friendly.

Good afternoon. To pay my Grange Insurance premium bill today I did have to call 2 telephone numbers, which I thought was rather odd. But I was able to make my payment in one sitting. Each representative from Grange Insurance I spoke with today was very helpful.

I have to say this is the most affordable insurance company I have found out there. Not only that but I had an accident and Grange was fast and sufficient about the whole thing. I got a new vehicle and was afraid of the premium being higher due to the wreck and come to find out I was wrong it was cheaper for the new car than the one I wrecked. They are very nice and professional and I will continue with Grange for as long as needed. Thanks Grange!!

Spoke with Mary. She is topnotch. Had a question about a payment to was processed on a closed account. Before the call ended I had an email to update the bank account. Very pleased with all the agents.

Called on a Saturday to get insurance on new car and was very happy to get all coverage I needed/wanted with some discounts allowed to me while reducing what I was paying previously. He also went over my renter's insurance with me. I will continue to be a loyal customer of Grange.

I called to file a claim due to an accident. The young lady was very friendly, polite, helpful, and answered all of my questions and some. She also explained to me that my policy does cover a rental car and that they would meet me if possible at the body shop when I drop my car off. Gave me the claim number and a phone number to call back if I have any questions. Great young lady!!

My agent connected me to a representative right away and she was so kind and efficient! I would highly recommend anyone who needs a home insurance policy to try Grange, they have affordable rates and plans for all budgets.

I spoke with Tamara to pay my bill today. She was speedy and knowledgeable, all of the good things but her demeanor and vibe was just top notch. I know that’s not very scientific but she was just lovely

Tayler was all around a awesome person. She had so much Patience. My phone wasn't working right. It kept taking me back to the being. I was calling to get some info about my policy and she did a fantastic job. I highly recommend this company and their customer service is wonderful.

If you are in an accident and file a claim, this company will not pay the repair costs for your car to be returned to its pre-accident condition. They will offer you a very low settlement of no more than 50% of your repair costs. Richard **, the insurance adjuster, and David **, the damage appraiser, are both unprofessional and unethical. Choose an insurance company that truly cares about its customers because Grange doesn't. Dealing with this company along with ** and ** has been a nightmare.

I had called Grange customer service for couple of service requests. Customer service agents are very friendly and gave me an immediate resolution for all my requests. Service agents are very knowledgeable and did not take too much time to give me the resolution. Thanks Grange.

I was in a four vehicle wreck on the 8th of November. The first three vehicles were stopped at a stop light when a 4th vehicle collided and caused a chain reaction collision. The person causing the accident was insured by Grange insurance. My truck was second from the front. It had to be towed away from the site of the accident and is not in a driveable condition. It was 2 weeks after the accident and a lot of calling before we could get a claim number. We called Grange Insurance and could only get an answering machine. We would leave a message, but never received a call back. I finally called and was able to talk to someone on 11/22/23. He recorded my statement of the accident and encouraged me to go with my own insurance. I told him I had heard of that before but there is no guarantee of getting my deductible back. He responded like that is not likely.

The representative Kim from Columbus, Ohio was very knowledgeable and accommodating. This was a new experience and she made me feel unafraid of the whole process. Thank you Kim! Duplicating you would be a great thing for the company in a world where customer service is seldom found!

Prompt contact with a wonderful rep, Rene. She talked me through each point in making a claim. Contacted the repair shop for me, received an email and text on claim #, shop, and where to call to set up my rental car.

Our business fell victim to a F4 tornado in December 2021. As terrible an experience the tornado was, our experience with Grange was that good. I cannot express how helpful, kind, and competent the entire Grange team was. Our adjusters became friends to us. We cannot say the same about our home insurance and that company.

I was hit by another driver and I've been working with Grange to get my repairs set up. They will work with the at fault driver's insurance to settle the claim. So far, so good. I've been very frustrated, from being hit and not being at fault. And Grange has been good to work with so far.

I talked to Tyler today, about an issue I had the month prior to today. The issue was never taken care of, it was sent to be processed but never carried out. Tyler took the time to get my issue taken care of. Tyler knew that I was really frustrated last month and knew that this issue needed to be taken are of asap. She went above and beyond to get it corrected.

Very helpful and quick thorough results!! My claim was easy to get started and Jessica was super helpful in getting us pointed in the right direction. We were able to send our pictures in through an app and our case was assigned to an adjuster immediately.

Brenda called me. We discussed ways for me to save money on my monthly installments. She was professional and sweet and very accommodating. Thank you for the time. It truly means the world to me that you took the time to help me lower my monthly installments and patiently answered my questions. You are truly an asset to Grange Insurance.

I learned an awesome fact a couple months ago about Grange. If you pay your renter's insurance monthly premium before it's expected to be invoiced/mailed, you save the processing fee for said payment, even if you had it set up for EFT! For me, that's $6 a month - $72 per year!! So rather than allowing it to be paid by EFT, I call every month to pay it directly. I deal with a different representative each time, but everyone I talk to is incredibly helpful and very personable. I have some drawbacks about this company, to be honest, but this particular feature is a wallet saver and I have never had a bad experience with their people.

Okay, I am so bummed I forgot the representative’s name, but he was so patient and professional. Not only did he stay in the line with me for at least a half hour to help me, he also called me back when he wanted to mention something to me that would help me. I’m so happy that I chose Grange to insure my home and cars with the best company around!

Today I called to discuss my bill and I spoke with this lovely representative named Trish. She was so wonderful, she was patient and thoughtful and took the time to help me understand my bill and I was so appreciative of her help. Next time I call in I will definitely ask for Trish. Thank you Trish for making my experience so warm and inviting!

I had to call in to report a claim from an accident I was involved in. Lisa who I spoke to was very nice and understanding and helpful. I had exchanged info with the other party involved and just took what she wrote down at the exchange. There was a phone number but it was written beside her insurance company so I wasn't sure whose phone number it was and Lisa said, "No problem. I'm going to put a note in here that it's either the other party's number or her insurance company's number so whoever it is will be fine."

I was involved in a hit and run accident in June. Lucky, I took a video and the police tracked down the vehicle which was insured by Grange. Grange initially seemed concern with the situation and assured they would investigate the matter. During the time of the investigation little contact was made by Grange representatives, as my insurance and I constantly attempted to make contact. Grange sent me a letter this October stating that they would have to deny the claim because they could not contact the driver who was not on the policy of the insured vehicle. This accident has cost me a lot of pain, suffering, and frustration in my life, and I wish they would have honesty and integrity as they deal with people's lives and not practice bad faith insurance laws. I will be contacting legal representation.

I called this morning to make a payment on my account that I wasn't able to make via the online system. Mike, the rep I spoke with, knew exactly what steps to take and gave multiple options. He was kind and personable, which was very refreshing after a mildly frustrating experience of the online payment system glitching.

My vehicle was stolen this morning. Yes, on Friday the 13th. I was so upset. Kourtney made my bad experience into a good experience. Her great customer service and the empathy she had for my situation made my day. Thank you for assisting me with this process.

Called to update new auto information and the customer service was outstanding and it was a pleasure to speak with the insurance customer assistant, she made sure that all my questions were answered and did an outstanding job.

Tracy took my call and was able to correct my email address so that I could change my password. She waited until I was connected to the website and then asked if there was anything else she could help me with. I was very satisfied with her help and she was very kind.

Spoke with Brenda. Very patient, kind and helpful. Went the extra mile to take care of everything. Stayed on phone with me till all was solved and walked me through things I needed to do. Thank you so much.

Excellent customer service and easy to work with. I called to file the claim and an adjuster was assigned immediately. They have the ability to communicate through text, which is very convenient and makes the paper trail easy to track.

I called this morning and left a message cause I had hit a deer and had no clue what to do. They called me back right away. They were super nice and helpful! They were so fast and answered all of my questions.

When I filed a claim for some minor damage to my car earlier today the specialist was able to easily walk me through each step and make sure that I gave all the information that I needed to without making it difficult to provide things I didn't know like the exact date and time of the accident. He also helped me with next steps and talked me through the rest of the process so I felt confident when the call ended on what I needed to do next.

I needed to make several changes to my auto policy. The Grange representative was helpful, friendly and efficient. It was all handled quicker than I expected and she emailed my new insurance cards right away. I was very satisfied.

Loretta answered my call quickly and took care of me right away. It was my fault that I paid both bills on one policy on-line but she assured me she would take care of it.....not to worry! She was pleasant and took care of business right away!

I was involved in a small fender bender and called in to report/file a claim. I initiated contact through their app and was quickly connected to an agent. The agent was friendly and directed me on what to do and made sure that I had all my concerns answered.

Like most places, you have to go through an automated call-direction system that is quite annoying and takes about 10-15 minutes of entering random extensions on the keypad before speaking to a human, but once I finally did, I was really impressed with how quickly they took care of my technical account issue. 5/5 review on the humans, 2/5 on the robot.

After my vehicle was hit in a parking lot and no injuries were sustained, I reached out to Grange. Renee was very helpful, reassuring, and efficient. She told me exactly what next steps would be and if I agreed would be contacted via email and/or text. I was a bit shaken after seeing the car damage, but she readily had answers to my questions and took the time to explain more than once. A claim number was immediately assigned and help in identifying a body shop was offered. I highly recommend Grange for your car insurance needs.

Had to file a claim on a fender bump and the woman with whom I spoke was personal, thorough and professional. She was quick but made sure that my questions were answered. Nice that customer service is still valued at companies. Great service and thank you!

Costumer service was the best. They calmed me down, answered my questions, sometimes two or three times because I was flustered. They kept me calm after my collision, told me exactly what was going on and how it would be handled. Great job!!

Called to report a claim. Had the incorrect policy number. Jessica was very patient while she found the correct number. She filed the claim very quickly. I was very happy. Her voice was very pleasant and clear.

The customer service agent was very professional and understanding to the issue I had with my car. He was a big help in reaching out to the collision car repair to set up the estimate to have my car looked at.

I just called to file a claim for roof damage from storms. The agent I talked with, PAULA, couldn't have been more pleasant and helpful. She took all necessary information and started the process. I am more hopeful after talking with her that the process will go smoothly. I have never had a major homeowners claim with any insurance company and will report back as to how Grange Ins. handles my claim. JMH

Car was totaled. Easy to make a claim and Grange took it from there. Arrangements to get my vehicle from tow company and rental was done within minutes over the phone. Grange handled communication with other driver's insurance.

Lisa answered the call promptly. My Tacoma had had the wiring harness destroyed by a mouse. I was unfamiliar with the claim process, but Lisa explained the steps clearly and put my mind at rest, despite the impending six thousand dollar repair. The claim number appeared on the Grange site as soon as I was able to log on. The promised text came immediately and now I know to wait for the adjuster to contact me. Most reassuring throughout. I recommend Grange to anybody needing reasonable, affordable auto insurance. The processes they have in place for the customer are well constructed & flawless.

I dealt with Amy and she listened to my concerns and was very helpful with her guidance. The process was so easy and I had a text back immediately with our claim number. It couldn't have gone anymore smoothly!

After losing my husband, I needed to call today, to make changes on my auto policy and also had a lot of questions about how those changes will reflect on the monthly premium. I spoke to Ms Brenda and she was professional, patient, caring, and very knowledgeable. Every time I called the Service Center, they have been professional, prompt, and have excellent customer Service. I have had Grange Auto & Homeowners Insurance for years, and no regrets! You will not be disappointed with Grange Insurance.

I am a Grange Insurance commercial consumer. I wanted to view my account online at Grange website. Kept getting an error message, so I contacted the listed phone number. Spoke to an agent that looked at my account, recognized the issue and made the correction on their side so that I may set my account up. This occurred quickly and within 10 minutes I was able to pay my policy renewal online.

Form my initial call to Gavin to Amberlynn's communication throughout my process, everything was seamless, smooth and effortless. I was always kept up to date. Both individuals were pleasant and knowledgeable.

We have had Grange insurance in my family for over 30 years and they have always been fantastic. All of our claims have been handled quickly and professionally. We recently had a water claim for our house and the restoration guy actually said, "Great! They are really good and easy to work with. We won't have any problems" when we told him our insurance was Grange.

After driving 46 years I had to turn in my first auto claim due to no fault of my own. I was clueless and was getting nowhere with the other drivers insurance. Everyone at Grange was helpful and answered all my questions. They were quick to respond and kept me informed. I can't begin to thank each of them enough. They touched my life with their kindness in handling my claim. I 100% recommend Grange!!

I have had Grange Auto & Homeowners Insurance for years. After finding out I was over paying for insurance, I switched to Grange. No regrets! They have been professional, prompt, and have excellent customer Service. I filed a claim today and spoke with Ray. He was professional, caring, and knowledgeable. After my accident he was calming and reassuring. You cannot go wrong with Grange Insurance.

We had a wonderful experience with Grange insurance. My husband had a fender bender when he was out of town a few weeks ago and the adjuster was terrific. Kyle explained what to do and how to download the pictures of the damage

I had a concern about my Grange insurance today, I contacted Grange corporate in Columbus, Ohio, The customer service person Tracy was …Extremely knowledgeable and conscientious & has been working with Grange, corporate for over 13 years… She is a asset to…Team Grange... caring … considerate…

Grange Insurance has a super complicated phone menu... difficult to reach right person. GRRRRRR....no menu option to add a car. I did not want to "file a claim", nor was it a "billing issue". I should not have to understand an Insurance company's whole business structure to reach an agent. When I finally reached a customer service person, the service agent spoke English and solved my problem now. As a hard-of-hearing person, I often can not understand people who do not speak English as their first language. They were knowledgeable and polite. They gave great advice, even when it meant less money in their pocket. As an example, Road Assistance coverage was not needed on my new car, as it was covered by manufacturer. It was obvious that their customer service was here in America, not in some foreign nation, as I prefer.

I have been a Grange Insurance customer for 3 years but never had to submit a claim. Unfortunately a hit & run driver made it necessary to report an incident. Layla was a terrific customer service representative and helped me get an appointment for a repair estimate. I feel confident the process of getting my Honda Civic fixed will continue to go smoothly.

I received excellent customer service when I called to report a vehicle collision. The representative was very professional and courteous. She gave me all of the information I needed. She went above and beyond.

I have had this account for a while now, and could never get my profile to set up, so with a day off I was able to call tech support. Jamie did a wonderful job helping me get things accomplished, in just a matter of minutes. I have been happy with Grange Insurance so far, but this adds a new appreciation for them.

Terry, who is a Grange customer service representative, helped me with an issue that I had on my end. I was very impressed with his communication skills, his product knowledge, his overall people skills and the issue was resolved. All of the above made for a very pleasant telephone experience. I highly recommend Grange.

Whenever I contact them for anything, a claim, paperwork, cards or tech support they are always prompt on the phone (no waiting for any length of time to speak with someone). They are well informed on the issue, can get the info I need or help me to file a claim. Not only that their rates are very reasonable and claims are handled swiftly.

I was extremely fortunate in having Laura on the other end of the phone at Grange Insurance when I called regarding my my policy. She was extremely knowledgeable, kind, logical, kind, considerate, and patient and she is an absolute asset to Grange and chunks.

My agent Melissa did everything to make sure that I was completely logged in and satisfied before she let me hang up. Very thoughtful, very thorough and I truly appreciated all of it! Also worth reporting that navigating their phone system and getting to a CSR that willingly handled my issue was a breeze.

I called Grange Insurance inquiring about a new roof discount. I spoke with Ashley who was very friendly and knowledgeable. She answered all my questions and then some. I am a first time homeowner and am still learning the ins and outs of owning a home. Ashley was able to guide me through making sure I had all the discounts available but most importantly she made sure my house value and coverage was sufficient with today's market. She made any changes needed, informed me more about escrow and even went as far as to check my auto policy to ensure I was getting all available discounts. Ashely was extremely refreshing in her customer service approach. Her knowledge was exceptional and her assistance was outstanding. In today's world, highly uncommon unfortunately.

I called to confirm my payment amount as you get a discount for paying for the year. I then asked about changing my email and she transferred me to tech support who then walked me through the process and confirmed I could still get into my account before wishing me a great day and signing off.

My carpet was damaged by a renter, and Grange paid 80% of total cost to replace. Secondly, they only paid 50% refund today. The remaining amount will only be paid after I purchase the new carpet. This is unacceptable. Why?

After nearly 60 years of driving, we had 2 minor accidents over the past 2 years. The first, with another insurance company was handled very poorly and offered no assistance at all. They were rude, condescending and completely unhelpful. Very poor for our first experience at dealing with a claim. We terminated that 10+ year relationship immediately and came to Grange.

After retirement I had all my bills automatically debited when due, well almost everything. My older brother and I were on a cross country road trip recently (one of many we have done since retirement) when my policies came due and subsequently lapsed. Matt from customer service assisted me greatly in this process, Thanks Matt.

We had a fire at our house that ultimately damaged 2 of our vehicles. We do carry full coverage on all of our vehicles even though a couple of them are a little older. In this instance I have had to work with home owners ins as well as someone else's insurance company to get all of the damage resolved, but Grange (Brad) jumped right in to gear from day one. He has worked hard to get our vehicles fixed right and as efficiently as possible. They made it super simple to get a rental. It has definitely been the only bright spot in this situation. I have been with Grange for several years and had a claim or 2 in the past and have always had a good experience. I would definitely recommend Grange to anyone for car insurance needs.

I spoke with Gina" this evening, very professional and very nice, she explained everything for me to understand" and resent the info to my place of residence. Thank you Gina and thank you for understanding".

Jack took my call regarding a sewer backup and made the whole process of submitting my claim easy, stress-free and fast. He explained the process and made me very happy that we chose Grange to handle not only our auto insurance but our homeowner policy as well!

After being involved in an accident I called claims, Lisa helped me with all of the required info, was very helpful & supportive and made it easy. She was also very clear and concise on what to expect through the claims process - a great level of service at a time when you really need it. Thanks.

At the beginning, giving me the right to choose a collision center to repair my car. Feels good. Then use this as an excuse to refuse to cover the cost of the rental car. Feels so bad. So smart company!

Hit a deer and filed the claim within 4 hours. Within the following 6 hours the adjuster contacted me and advised that the repair shop estimate was reviewed and met their requirement and payment for repairs was being submitted. The experience was very pleasant and the adjuster was extremely professional.

"Sunny," the lady who answered and resolved my inquiry, was courteous, professional and very pleasant. She definitely brought sunshine into my day...:)! What a delightful way to serve her customers! She is stellar to your organization!

Called to file an auto claim, live representative was very helpful. I am very pleased with the service from my agent, and all the people at Grange. I would highly recommend Grange to any of my family or friends.

I spoke with Tracy today in technical support because I couldn't get into my account on Grange because there was a email glitch and password glitch. It was showing one email which was no longer valid and wouldn't let me in under the new email and password. Tracy took the time to look into it. Helped with getting it changed to the correct email and stayed online while everything was taken effect. She was kind, knowledgeable, spoke with respect and dignity even though I was getting a bit fast in my speech because I just couldn't understand what was going on and why it was happening but because she was calm and just took it one step at a time we were able to get through it within just a few minutes. I think Tracy and I think Grange insurance for their wonderful technical support.

I hit a deer driving to work and in under 48 hours my claim was approved, the car rental is reserved and the body shop appointment is set. My adjuster made the entire process so easy and stress-free. I couldn't be happier with the customer service I have received!

This review is to discuss the complexity of filing an auto claim and getting payment for the repair. I have been with Grange Insurance for over 40 years and luckily have not had many claims. I guess due to my age some things are getting more complicated. I filed the claim and got a nice person to work with me. Then they allowed the claim and this is where it got complicated. I got a text someone was working the claim and I would get an email from "donotreplyxxxxx". Never saw it in the inbox or junk email. One would think it would come from a company name. Then I contacted the adjuster several times on the claim and email, no response, then got an email he was out of the office for the next week. Ok now to go to the 800 number. Why do three different companies have to get involved on a simple < $2000 claim. Way too complicated and expensive for Grange. A real PITA.

I was in my first accident and had gotten a phone call from the representative within 3 hours of filing my claim. She was responsive, understanding, and helpful. She helped set up everything with the tow company, collision repair, and rental. Any additional questions got a prompt response. My entire experience was less stressful than I was expecting and I got great coverage.

Have been with Grange Insurance over 2 yrs now. Customer/Claims Service is excellent. Reps are very understanding, helpful, quick to respond and walk you through the process. Recommend Grange Insurance to all!

Grange is not reputable and should not be trusted to pay out what you are due. They partner with sub-standard repair & towing facilities, make you do all the leg work that an adjuster should do, cut every corner possible financially and do not fully pay for the necessary repairs to fix your vehicle. Not worth the hassle.

My company has been with Grange for over 1 1/2 years. We are very pleased with the timely processing of our claims and responsiveness to our needs. I would recommend Grange to others. They have worked hard on getting to know our business, and tailor to our needs.

I have been trying to set up my acct for 2 weeks with no luck. Ellis talked me thru the whole process and explained it all to me. I am not computer savvy and doing things like this are very confusing. Ellis was very patient and took his time. I felt like he really cared about my problem. Thank you Ellis!!!

The person who took my call (Melody) was very professional with me. Typed in my information regarding an accident, provided my claims number, explained the 'process' and offered to provide any further help.

Bob ** is awesome. Very quick to respond to a claim submitted online, very knowledgeable and informative, very quick to respond to the repair estimate. He made a stressful situation MUCH less stressful by his actions and demeanor. My experience with Bob and Grange Auto Insurance was the opposite of the stereotypical experience with an insurance company. Kudos to Grange Auto Insurance for retaining a talented agent.

I called Grange Insurance Company last week to remove a total loss and add a new vehicle to my policy. I connected with Bright and was immediately met with a friendly voice and attitude. Bright was able to quickly and efficiently complete what I needed done even through a few technical difficulties. He made conversation with me and asked questions about me to build rapport, which I loved because I have a difficult time making phone calls due to generalized anxiety disorder. He made me feel comfortable throughout the process; it was also my first time having to do something like this by myself! He made it incredibly easy.

I am totally impressed with the handling of my claim. Cory ** has been pleasant, understanding, efficient, and expeditious. The damage happened on Monday and I have an appointment for repairs on the following Monday. This is unexpected but much appreciated. He even arranged for the rental car place to bring a car to me when I drop my car off. THIS IS TRUE CUSTOMER SERVICE. GREAT JOB!!!!

We had wind damage to our 25 year old roof. Other than the inspector being late, who was not employed with Grange, the process was smooth and without incident. The Grange claims property agent who assisted us throughout the process was very helpful and quick with the processing. I have no complaints about Grange.

I have had nothing but positive experiences with Grange. Prior to purchasing a vehicle, I called in to get quotes for the new rates. When the new car was purchased, Anna stayed on the phone with me for 20 minutes as we went through various scenarios to find something that worked for me. She clear and concise. She provided concrete numbers. It was great.

My representative, Bright, was fantastic. He was very helpful in guiding me through what information I needed to switch my renter's insurance address. He was extremely thorough, and went the extra mile. Very personable company overall, easy to use website and customer service call center.

I have been with this company for over a year now, I feel their rates are pretty good. I am very satisfied with their Customer Service and the website is self explanatory. They get things done quick and you are on your way!! I would recommend Grange Insurance to my family and friends with hesitation.

Jeanne S. made a stressful situation go smoothly. Being in my first car accident, Jeanne walked me thru the steps, explained everything in detail, was very patient and took the time to answer all of my questions and explain how the process works. Worked very quickly to get my body shop repaired, car seats replaced. THANK YOU!