Grange Insurance Reviews

We've been customers for almost 10 years and have always experienced excellent service. Fortunately, we haven't needed to use the home insurance. The auto insurance is what we've had to use a couple of times. Customer service is always courteous and respectful with empathy and attention to great detail. We'll remain customers! Thanks!

The service was top notch. The claims agent was professional and was able to handle my claim promptly, and efficiently. Lora P was the agent, and she was very thorough in her explanation of the process. Job well done!

My CSR was excellent. Helped me in so many ways and was so polite and informative. I can't remember her name but she was one of your best hired. We definitely need more people like her in the field. Awesome job Ma'am!

Very helpful claims adjuster. Very prompt and friendly. Communication was very prompt and claim was handled in a timely manner. Adjuster provided all the information I needed to understand the process. I appreciate her help.

I was in a car accident last June, 2024, rear-ended by a woman who claimed at the accident site she had no insurance. Long story short, I had to file a claim with my insurance which is Grange, received my medical treatment asap and my medical claim person was Tracy, who made sure I was taken care of immediately due to me having a long trip planned and was preparing to leave for several months.

Olivia was very helpful in initiating my claim regarding a vehicle accident. She provided a calm, steady presence while I was a little rattled. I did not feel rushed and she took the time to explain the process to me and what the next steps would be.

I have had a few occasions to work with Grange customer service, and each time the service has been excellent! So nice to talk to a live person without having to fight your way through an automated system first. Each time my questions were answered quickly and thoroughly - I am not well versed on the ins and outs of insurance, but they were able to explain things clearly to me each time. Like most people, I tend to only review if something is really good or really bad, but my experience with Grange was good enough to write a review.

I recently had to call Grange due to a car accident. I had the pleasure of speaking with Ty. She was so helpful and thorough. I wish the world had more representatives like her. A breath of fresh air.

I spoke with Jack. He is very nice, knowledgeable, and answered all my questions. He was also willing to divert me to somebody else to get a specific answer that I would’ve gotten when the adjuster called. He took the time to explain everything and didn’t make me feel rushed. Their caring and quality employees are what makes Grange easy to work with.

We hit a deer in Sept 2024 in WV while traveling from IN to NC. We called Grange and they said to take to a local body shop. We found one with good reviews and left the car to be fixed. After a few months the body shop was ghosting us and Grange and when they did communicate I felt like something was off. I felt like they were committing fraud and as the claims examiner what we should do. She just ignored me. Grange paid over $7000 and we paid $1200 to have the car fixed and finally go it back 5.5 months later. The day after we got it back, I had to open the hood and the hood cable was severed. We took it to a local body shop who, after a week, brought us in and showed us all of the missing pieces, shoddy workmanship, and the things that weren't fixed properly.

Representative was very helpful. Speaking to a real person was refreshing. Got all the info as efficiently as possible. Thanks for the help. In one call we got the claim logged, repair shop notified, set up for an estimate/appraisal, and information on the rental vehicle.

I had an issue with my home policy where my mortgage company paid for my policy, and I ended up paying it too, resulting in a double billing situation. When I first contacted Grange Insurance back in January, I had the pleasure of speaking with Jodi. She was an absolute delight to talk to – so patient and thorough in explaining the process. She made what could have been a stressful situation much easier to handle.

Had to file my first claim for some damage to my roof. Nicole came out and professionalism was understanding. She answered all of my questions and made the process very easy. The entire process was stress free.

I was helped through a claim by Teresa. It was a very unfortunate accident where I was by law at fault and while I was incredibly frustrated with myself and the situation and all around very brought down by the mess than can be an auto accident. Teresa did ALL of the heavy lifting, answered every question, took care of EVERYTHING within a 5 minute phone call and removed a giant weight from my shoulders. I couldn’t be happier with how smooth this process went.

I had an incredible customer service experience from beginning to end of the process (accident to repair of vehicle). Each step from the selection of site for repair, coordination of rental car dropoff and pickup, and return of vehicle could not have gone more smoothly. Representative was timely, knowledgeable, efficient, and accessible.

They help find best rate for me, asking me questions to determine possible discounts. No long wait times on a people-less system. Genuine and knowledgeable agents. Swift processing of claims. Highly recommend.

Grange insurance has been a very fair and reliable company. Their representatives are always kind and helpful. Recently, Gina was amazing at assisting me to add and delete a new car that we just purchased. Their claims are also handled very timely and efficiently. We have been very happy with this company.

I just want to say the lady who assisted me today was amazing. Everyone knows when you have to do an insurance claim it’s painful. She literally made it painless. Seamless. Easy and her positivity was glowing through the phone. She’s doing a great job. I did not catch her name but amazing Customer Service..

I talked to Andy today. He was able to resolve all my problems with with efficiency and care and compassion. Something that's a rarity today. He certainly is an asset to this organization I was losing faith in in and I was getting nowhere going in circles and he's restored my confidence in Grange Insurance and I thank him very much. These are the type of employees that make the difference, the ones that should be kept and praised for they're the backbone and the foundation of any organization.

Paula was outstanding. She was very friendly and extremely professional. From start to finish, I knew I was being taken care of and knew it was done with pride. She handled everything. She called the body shop and got that completely done for me. If you to treated like part of a family, call and ask for Paula.

Grange was so easy to work with. Brenda was awesome! She found ways to save me money with great coverage! I couldn't be happier. So much cheaper than my previous company. I highly recommend ! 5++++. Thank you Brenda!

I recently needed to call Grange about a non-claim issue. The CSR I spoke to was extremely helpful and knowledgeable. She was very friendly and quick as well to help me with my issue. Her name was Shaylene (spelled ?), and I would speak with her for any communications I have with them in the future if I could. Thanks for being who you are and helping me with such kindness. We need more people like this.

I’ve had Grange a little while now and it’s one of the best insurance companies I’ve dealt with. I called customer support to resolve a missed payment and was connected to Andy who advised me to wait until the next day for technical reasons. I did as he instructed and happened to be connected to him again. He was very pleasant and helpful both times and helped me complete payment. Thank you Andy!

100% customer service guarantee! Awesome nice lady over the phone. Easy to work with! Easy to understand over the phone. Real polite. Easy to pay using operator. No AI. I used this company for the last 5 years and will continue to do so

Brenda was amazing! Needed to update mailing address and she kept me up on changes in amounts on policies. We have always had good service and assistance from Grange Insurance. She was very kind and helpful!

I had an outstanding experience with Grange Insurance, specifically with my case lead, Jalen. He went above and beyond to help me with a water damage claim in my kitchen. Not only was the resolution incredibly fast, but Jalen even came to my house on a Sunday to assess the damage! Thanks to his prompt response and professionalism, I can now fix my house quickly without unnecessary delays. I truly appreciate the efficiency and dedication shown by Jalen and the Grange Insurance team. If you're looking for an insurance provider that genuinely cares about their clients and takes quick action, I highly recommend Grange!

Grange customer service was great at helping me get the information I needed about my claim. I was able to follow up on this claim with the information they gave me. Very helpful and patient. It was very easy to contact them and get answers.

It was easy to start a claim and the representative was very friendly. This is the first time I’ve experienced something like this and during this stressful time, they made me feel at ease. Thank you I’m glad to have this company beside me.

I called today 2/13/25 to pay my six month premium in full. I spoke with Kim. What a pleasant lady she was. She first asked how I was and seemed quite sincere in asking. We spent a minute or two with pleasantries. It was so nice not to be rushed. She then asked for all the information she needed to take care of my payment. Repeating all that was necessary. I really hate talking on the phone and many times will put off taking care of business till the last minute. But with a rep. like Kim and others at Grange it is not painful at all.

Very patient and helpful the navigation access my policy and resetting my password. Clear communication and instructions to use the app as well. Stayed on the phone till I was able to view everything.

Tyler answered my call, and listened to my request. She was able to easily connect me to an insurance rep who took care of my request during this one phone call. Tyler was fun to talk to and was very professional—she handled my call very well!!! Thank you!

Notified me that my proof of insurance forms was returned undeliverable to my mortgage company. They sent me and email to update address information. Was all handled in one day. Thank you for your help.

My representative (Lisa) was great to work with on the phone. Very helpful and knowledgeable after hitting a deer. She took care of everything to start the claim and get the ball rolling for the repairs, car rental, etc.

Kalie with Grange was so excellent and helpful with my claim. I damaged passenger side of my Tesla Model 3 when someone ran into my lane and I swerved and hit the guard rail. There isn’t a Tesla shop or dealership in my area so she stayed on the phone with me for nearly half hour calling around to regional shops to find one that could repair my car. So kind and courteous! Wayto go Grange, keep hiring people like her.

The customer service was very helpful and quick. My claim rep Francis was kind, professional and took time to clearly walk me through the process. I'm grateful she was assigned to my case. I'm looking forward to having my roof fixed.

Had to file an auto & home claim on the same day. Grange’s representative made it easy & was very helpful in getting the claim started for both incidents. Glad I have them as my home & auto insurance company.

I just finished a call with customer service. The woman that helped me could not have more helpful and informed about the products and services of Grange. We reviewed my questions point by point and solved them to my satisfaction. As a person in the service industry, I recognize excellence when I encounter it. Thank you

Had to call in today to update some information, Cindy with technical support was very helpful and pleasant. It was super easy and quick! I had put it off for a long time because often these types of things take forever! Not today! Thank you, Cindy!

Within twenty-four hours of initiating my recent vehicle fender-bender claim with Grange Insurance, my claims processor, Corey H, did not disappoint. With courteous professionalism, he walked me through the entire process and was in contact with all parties concerned. That same day, after submitting to Corey the contact information from my preliminary estimate of my local auto repair center of choice, he was in contact with them plus coordinated with Enterprise for a needed alternate vehicle. Due to the courteous, swift, and cooperative service experienced from Grange, C Collision Center, and Enterprise Rental, I am happy to submit a 5-star rating to all. Excellent job, guys. Thank you and God Bless!

Called today to make a couple changes and saved almost $800 on my home a auto policies. Customer service was amazing. Both of the representatives I spoke with were very helpful and answered all my questions.

If you end up with Julie helping you with your claim, consider yourself lucky! Helpful and responsive. Payment for the repair was taken care of quickly as well as handling a place for me to get a rental while my vehicle was in the shop. Thank you!

Anytime I have questions or concerns they are more than willing to go the extra mile to help me. They all have an amazing attitude. I have been using Grange for 10 years and throughout that time of buying many different home (or renting apartments) and buying different cars I have always chosen them and will continue to do so.

Grange made it super easy to update my auto policy after purchasing a new vehicle. Impressively, they were able to do this over the phone in 10 minutes. The person I talked to was very courteous and cheerful throughout the discussion. Overall, I was pleased with the customer service and remain a satisfied customer.

I was initially very frustrated trying to call and get information on changing my home and auto plan after a divorce until I got a call from Kim with the Customer Care Center!! She answered all of my questions (even ones I didn’t even expect her to know). She went out of her way to help me navigate all of the changes and she was incredibly kind and patient with me the whole time!! She changed my review from a 1 star to a 5 star!! Thank you, Kim!!

Called Grange to get some clarity on my additional home insurance policy bill and spoke with a gentleman named Andy who was extremely helpful! I came into the call confused and left the call a home insurance scholar. What a great experience!

So far, so good, as far as being able to easily speak with someone regarding my condo Insurance policy. I really appreciate that in being able to quickly handle my business. Even getting them to reach out to my new servicer for escrow payment was an easy task.

I contacted Grange regarding not receiving my bill via mail. Kim checked my records and stated I had been enrolled in paperless. She was very pleasant and accommodating and removed me from paperless. She also assisted me with paying online so I would not miss the deadline for my next payment. Thank you for a great experience.

I needed to file a claim on my homeowner's insurance after a car crashed into my yard very early on New Years Day, causing a huge amount of damage. I contacted the Customer Care Center on January 2nd and spoke with Joan. She was so helpful, explaining the process and what would happen next. I ended the call in a much calmer state of mind, feeling Grange had my back. If the whole process goes as well as this initial contact, I'll be very pleased!

Kathleen was able to listen and understand the reason for my call this morning. She was able to review my account and offer discounts to my policy. Very friendly and explained things very well. Pleasant and professional tone over the phone. Based on this experience I would definitely recommend others to Grange Insurance and to work with her.

I called with a claim and not only was the process simple but the service was kind, informative and individual. I love that I spoke with someone local to my area and that they knew exactly how to help me. I would recommend Grange insurance 100%.

Had an incident where I struck a deer on the highway unfortunately. My Grange agent was so helpful in giving me clarity of all the details in my claim, including my coverage and scheduling me an estimate with a local garage. She was courteous, respectful, and patient with me. I would recommend Grange and their 24 hour claims service to anyone!

Tyler the customer service representative in billing was so informative and helpful. I wish all representatives were like this, I can’t say enough. She’s definitely needs to be a trainer or manager. Thank you!

The interaction with everyone over the phone has been amazing. I’ve been with them for 5 years and I wouldn’t switch. They’re very understanding, knowledgeable and empathetic to each call regardless of the situation.

I have consistently found the claims/customer service people with Grange to be extremely helpful and professional. Today was no exception -- Kim took excellent care of me and was very kind and gracious in the process. She followed up exactly as she said she would and less than an hour after I called Grange to report my accident I have a rental car reserved and an appointment to pick it up.

I have AUTO and RENTERS insurance with GRANGE. So far, I have been completely satisfied with their coverage. The Rep who assisted me today (ANDY) was very patient and professional also, i learned a great deal on how to maneuver around the website. If you are not computer savvy, it definitely requires patient. Thank you ANDY.

I called in to make a change on my auto policy and Mary was phenomenal! She went over all the ins and outs and helped me make 2 changes to my policy. I appreciate the time and effort she put into making the changes checking on the 2nd and helping me get that one taken care of too. Great customer service is important and it's so easy to call in and talk to anyone at Grange. They listen, they help, and they take care of business!

I’ve had pretty good experiences working with Grange, all the representatives are extremely friendly and helpful. The only issue I’ve run into is that they don’t cover mold damage even when the fault is from your neighbor’s negligence (it sounds like a lot of insurance companies are like this though). Other than this issue they’ve been great to work with.

Kalie was my Grange Insurance representative and she was great. She made a bad experience bearable. I can't thank her enough. Grange issued payments quickly and seamlessly. I never heard of them so admittedly I was skeptical but after working with them I can say they were great to me.

Everything has went pretty smooth no my experiences with Grange. My most recent experience with Paula made me feel at ease. She was very thorough in our initial conversation when I just filed a claim and was pleasant to talk to as well.

It was a seamless process trying to update my auto insurance policy over the phone. The staff was nice and courteous. I highly recommend Grange insurance for your home and auto insurance needs based on my experience with them.

Great service during the weekend! I talked to Brenda who was extremely helpful and very polite over the phone. I was able to resolve my issues without any issues or delays. I appreciate the excellent service that I received.

Grange is very professional and agile. I made a new purchase and needed to add the new car under my policy on the Thanksgiving eve. The agent has been super responsive and helpful. She truly exemplified customer centricity.

I called concerned over a communication issue I was having over my claim and I told Ty at the beginning of the call what I was trying to achieve and she made everything happen. She did this by listening to what I really want. Even about midway through the conversation when she made a suggestion that didn’t fulfill all of my needs, she listened to what was missing and closed the gap for me so I didn’t have to. Her service was appreciated in a time of frustration.

I called in early this morning because I purchased a new vehicle Saturday and I needed to remove my old one and add my new one. The customer service rep that I spoke with was so patient and kind. (I believe her name was Ms Brenda.) She was the true definition of an exceptional customer service rep. I wish I could speak with her every time I call. THANK YOU. :)

I had some questions regarding my dec page and requested a copy sent to me. The representative, Jamie, was most helpful. She sent me the doc and was courteous, knowledgeable and friendly. A+ Outstanding.

I called the customer call center today because my landlord was saying that I don’t have continuous renters insurance. I was very upset because this can result in fees and even termination of my lease. The representative was amazing! Not only did she offer to send me the documents proving I’ve had the insurance the whole time but she cc my landlord on the email to make sure they understood. I’m forever grateful!

Adam ** from Grange Insurance was very helpful and communicative in getting my claim resolved. I knew I was in good hands and that he would make sure I was made whole from this accident. I have no complaints from this experience.

Great rates and customer service. Only flaw is the process for making policy changes. We can only make changes through our agent which can sometimes take longer than we like. Other than that it's great.

I called with some questions about renewing my homeowners and auto policies. I spoke with Brenda. She was extremely helpful and knowledgeable. She was also very customer friendly, which is something that is very important to me. She was able to save me money on both my home and my car without losing any coverage.

I've had Grange for years and they have been very helpful making sure everything I needed was done quickly and professionally. It sucks that since I moved to a different state I have to switch to a different insurance company. But I would recommend Grange to anyone. I have been very happy with them over the years.

Today, I called Grange to update my lien holder’s information! I talked to two different departments and both of the representatives were very courteous, helpful and knowledgeable! The Service Center Representative even gave me a discount on the basis of the mileage of usage. I am giving 5/5 to both of the representatives who I talked to today as well! Thank you Grange!

I received a great service from Brenda. She was helpful, patient, personable and very knowledgeable. She was pleasant from the beginning to the end of the conversation. In addition, I got a full coverage under $80 with roadside assistance and key replacement. Can’t beat that.

I called to file a claim because there are a a serious mold problem in my home. I spoke with Terry, and he was professional, thorough, and courteous. I would recommend Grange Insurance without reservation to anyone.

Working with Grange was a very pleasant experience. I am a new insurance policy holder for both home and auto. Not only were my new premiums less expensive, but their customer services was superlative.

I have been a long time customer of Grange Insurance and had to file an insurance claim today for a small vehicle accident I was in. I was nervous. But when I went to make a claim, it was super easy and a great experience thanks to Terry. He was calming, super helpful, explained things very clear. Made me feel at ease at a time I needed it most. Thank you Terry. You are awesome and a great advocate for Grange Insurance. Thank you for helping me through this process with such professionalism, kindness and understanding. I am most grateful for you!

Grange has excellent customer service from beginning to end and speedy claim processing! Thank you to Paula in claims service department and my adjuster, Tyler **, for being so helpful and friendly!!

Customer service is great on the phone but the insurance representative sucks!! I’m going through a tornado and they have been the worst!! My agent is the absolute worst and only one in my area to use!! I hope no one needs them for a claim on a tornado because my agent is horrible!! He is very unprofessional and rude. He doesn’t do his job and I’m not thrilled with them at all!!!!

My experience with Grange Insurance would be a 10 Star rating if it was possible. I questioned how my insurance increased so much when I had no claims or change in vehicles. I received the best possible professional care. The reason was very logical and the Agent was able to provide a lower amount which was more in line with my previous bill.

Spoke to Trish about a concern over an inaccurate insurance card and she took care of it right away. I was stressed about it and she made my experience awesome! Everything was fixed within 5 minutes and I left the phone call stressed free!

Calling Grange was easy and getting in touch with an agent was quick. The gentleman, Andy, that assisted me was the best. He went above and beyond to help solve my issue. He was very friendly and knowledgeable.

I had to call Grange customer service for a billing issue on the agency’s side. I was being told that I missed a payment after I gave my agent my banking info a month prior and I was being told that my policy was canceled and I needed to find another insurance company. Andy was extremely helpful, pleasant and he was able to fix my entire situation for me. He went above and beyond, reaching out to other resources and was able to help my husband and I under an hour. Very grateful.

I received a bill the other day which had an increase of 25% more than what I had been paying. I called customer service and got Brenda. She walked me through all of my auto documents. Turns out I had towing on that I didn't need since I have AAA. Then she saw that my "driving" score they use was much better than last year. After applying that discount, my bill was right back down to the previous year. I was very happy.

Sharlyn was very helpful and took care of my request with ease, and confirmed that all my questions were answered and even thanked me for my 24 years with Grange! Was nice to feel appreciated and heard!!

I got a rental car set up for pick right away when my car was towed from an accident. One phone call and less than 2 minutes for the arrangement. Great customer service, never wait for more than five minutes to have someone pick up every time that I call for anything.

Sheba and Brenda did an excellent job. Sheba listened, heard my frustration and was able to get someone to assist me. Brenda contacted me immediately, resolved my issues and saved me some money. Job well done ladies.

Had a claim being processed and realized that the loss payee was out of date for 2 of my vehicles. Called up Grange and provided the correct information, it was updated immediately. Susan was very helpful and communicative. Also had a name change recently and my full name wasn't showing up. I let Susan know and she looked into and left a note in the system. Quick and great customer service!

I have always had a great experience with Grange and every employee from Grange that I have had the courtesy of speaking with. Very respectful and always takes care of every need efficiently and effectively with understanding and compassion. Thank You Grange Insurance.

Level of customer service received this morning was great. Extremely helpful and had my policy updated in minutes. Would recommend them to anyone. They were very courteous and professional on the phone.

I experience very nice customer service and support. Explained the process entirely and was patience with me on the phone. She was able to assist me with all of my questions and concerns. She was very helpful.

I was in an accident and Lori P. is very professional and extremely attentive to her client. Also dedicated to her job and client. I have enjoyed working with her. She is definitely an asset to your company.

Rebecca with Grange insurance has helped make the unfortunate and stressful experience of car collision far better. The process has been straightforward and her communication superb. I’m never left wondering about anything. Thanks Rebecca and Grange!

I can not say enough about the people and help that I have received from Grange Insurance. My claim was closed the first part of February 2024... my car had been stolen... Right out of my driveway...then in August, I needed to renew my registration and the motor vehicle dept. wouldn't allow me to do it online as I had done in the past! Well, they wanted a receipt for the towing and storage until I got my vehicle back... Had all my paperwork but this. Contacted the claims dept., they were so helpful. They contacted my adjustor and she provided me not only with the needed paperwork but also support telling me that when I got to the motor vehicle dept. if there were any problems I could call her and she would talk to them... NOW THAT'S WHAT I CALL EXCELLENT CUSTOMER SERVICE. Claim closed in February and help needed in August!!!!

Friendly service and pain free. At a time of an accident kind people make the difference. Very fast service. Kept in contact with me so I knew what was going on. Thank you Adam and Grange! Hopefully I won’t need you again.

Terry at Grange claims walked me through everything with patience and understanding. Explained what to do and answered all my questions. Never made me feel uncomfortable asking questions about the process. Very knowledgeable.

My experience with my operator was fantastic!! She walked me through the app setup process and made sure I could use it before she hung up with me. I had another issue and she transferred me over to that department with ease. I was on the phone for a very short time with hardly any waiting in long queues.

I am currently a Grange customer. I called to add my granddaughter to my policy and it was so easy, and my agent was a delight to work with, I'm very satisfied with my experience, and the price was better than I expected as well! Thank you!

We've been with Grange for years. They are the best insurance company with the best customer service out there. They are always friendly, courteous, professional and always resolve any issues we have had.

Paula at Grange was extremely kind, considerate, knowledgeable and helpful when I called to report an accident I had been in. She helped connect me with the repair shop and was able to coordinate and support me in that process. She explained everything thoroughly and answered all questions I had. Very, very helpful after a stressful accident experience.

I called Grange this morning to ask a few billing questions, I had the pleasure of being helped by Tyler, she was extremely knowledgeable. She did not rush me, she answered all my questions and she was extremely pleasant. I appreciated her assistance and it was a pleasure talking to her. Thank you Grange and thank you Tyler!!

Have had a great experience with Grange over the years. Had to call in a claim and within 5 minutes, I had all the information I needed to move forward. Very helpful and pleasant customer service rep.

The customer service representative was very knowledgable and helpful. I was able to get my car added to our policy very quickly. She forwarded the new documents to me within minutes. I was very happy with the efficient and friendly service.

I had an excellent experience with Kelly **’s handling of my claim. A Grange insured driver hit my vehicle. Kelly handled all the process in a friendly and professional manner that has left me completely satisfied with the repair and the process. Thanks Kelly.

I was unable to locate paperwork for my homeowners policy. I called to check when & how much I owed, as well as to pay for auto coverage. The woman who assisted me was kind enough to explain what steps were needed to be credited a Discount for Each policy when paying for a six month or twelve month all inclusive. Courteous, helpful, and money saving make for a great combo! Thanks!

I just spoke with Jody the customer service agent with Grange. Getting in contact with a live agent was very quick & Jody took the time to assist me with all the questions & concerns I had regarding a new claim that she helped me with starting very professionally & politely.

Called to report hit and run damage to automobile. Claims person was pleasant, knowledgeable and caring, provided information needed to process my claim and answered all questions. Excellent, caring service.

I have made multiple changes to my policy including adding additional people and vehicles. Each call is always so friendly and everything I’ve needed done is completed quickly and simply. There are multiple opportunities where the operator has helped to find savings without me prompting which is always appreciated. I’ve gotten great service from Grange and great coverage for a great value and will continue to do business with them for home, auto, and more.

Communication through the whole process was great and helpful. Anytime I had a question I would receive the answer in less than 24 hrs. Very easy transactions. Did not have much complaints about the process.

I paid my auto policy IN FULL in December 2023. Over $2000. POLICY NUMBER **. I cancelled my policy on May 13, 2024 and switched to another carrier. It has been 2 months and I STILL HAVE NOT RECEIVED MY REFUND OF $1225 from Grange!! They have been contacted TWICE by my local insurance agent and have done nothing but send out useless letters telling me I "cancelled my policy"...NO JOKE!! WHERE IS MY REFUND GRANGE???? You are quick to take my money and slow to give it back! And NOBODY ANSWERS THE FRICKING PHONE AT YOUR COMPANY. TOTALLY USELESS "CUSTOMER SERVICE":..I should be receiving INTEREST FOR MY MONEY YOU CONTINUE TO HOLD!

Great commercial policy, probably the best; but - Terrific technical assistance team! They are the reason for five-star review!!! Will hold your hand through any process no matter what so that you are empowered!

I’ve been a Grange customer for 3 years. The app is user friendly and customer service is excellent. My hold time is very minimal and representatives are knowledgeable. I recently filed a claim and it was a smooth process.

I have been very happy with Grange and the process to get my car taken care. They were very helpful with the process and in reaching out to the other party’s ins when I was having trouble reaching them.

I called to check on a claim submitted. The agent who answered was very knowledgeable, efficient, kind, and extremely helpful. She then transferred me to IT due to a problem with my online account. He was just as great and solved my issue quickly. Best customer service I have experienced in years.

Kind and straightforward. I felt that the rep knew exactly what she was speaking about and I felt confident in the level of her expertise. I needed to update my policy and it was speedy and efficient.

Excellent policy servicing, they always pick the phone up right away. I’ve been with them for years and I’ve never had any issues. Their rates are very reasonable and it doesn’t cost much to lower deductibles and add endorsements.

When our bank suggested Grange Insurance, I was a little skeptical at first, but our family has had Grange Insurance for more than 10+ years. We are grateful that Grange Insurance has been a blessing to us.

It was before agency hours and was working on my auto renewal. Finding I needed tech support, called the company. Spoke with Debbie who greatly assisted me! Thank you for being there for me! Like my own Agent- Debbie was great to work with. Appreciate Grange!!

We've used Grange for two years and I was called by Brenda to have our rate adjusted, which saved us a decent amount of money. I really appreciated that because it constantly slipped my mind to do myself, and it was very thoughtful and customer oriented.

When I called, I was a bit frantic, but the customer service representative was very patient, helpful and kind. She walked me through steps and she went above and beyond to help me find a solution. I am very grateful I chose to ensure with Grange.

We had a little fender bender and it was easy calling Grange customer service. They helped me along the way with getting all of my info into a claim and getting the ball rolling on getting my car fixed.

I called to report damage to my car. I spoke to Paula, who is very pleasant. She asked for the necessary information, walked me through the process and told me what to expect and how to proceed. Thank you.

Well we had a minor water spill in our basement (hot water tank). Called Grange and they immediately jumped on the problem and have been amazing to work with. Our adjuster Tyler and the remediation team have been amazing.

Customer service representative was knowledgeable, concise, and helpful. She gathered necessary information for my claim and explained the process in great detail. All my questions were answered without equivocation.

Had to call to work through needing to file a possible claim for an accident. The agent was very helpful and polite. Did not need to file a claim and she was able to cancel and take care of everything.

Called Grange to report my accident. Spoke with Lisa who was very kind and empathetic to my situation. She walked me through the steps and made the process of filing my claim very smooth. No later than 45 mins my claims adjuster called. I am very pleased with how fast the process is being handled. Great work.

I called customer service to have my policy adjusted and to verify that I had the best coverage in case I was missing anything. Unfortunately, the call was disconnected during our conversation. The representative quickly called me back, verified my identity, and continued giving me excellent service. I was able to adjust my policy and verify that my coverage and prices were correct. Loretta was knowledgeable, didn't rush me, and we talked like old friends. I recommend Grange to all of my friends and family based solely on my experiences with quality, actual representatives and their ability to take care of my needs.

I had a major concern with my monthly billing and Sheba eased my mind. She was gentle and informative and provided the most accurate procedural steps to billing. I must admit I was blown away with her professionalism. She was outstanding.

I had issues logging into my account online but the customer service rep I spoke with, Debbie, was exceptional and helped me out with my needs. Even followed up to make sure everything was ok. She was very courteous and professional.

Andy was so helpful! He took time with me and was so kind. He explained everything and went above and beyond helping me set up what I needed. I'm very grateful. Your company has an awesome employee. Thanks so much!

On the 11th I had to change the coverage on a vehicle for just one day. Michael fully explained the coverage that was currently on the vehicle and my options. He made the changes for me and "called me" the next day to change it to the lesser. When I missed his call he sent everything through email. I am very satisfied.

Lisa was great, she was very empathetic about my car being stolen and gave me comfort in how the process will be taken care of without it being a difficult task. I felt very relieved that I have no worries.

Customer service is terrible. Not only is it hard to reach them, when you do they rush you off the phone, and don’t listen to what’s be ask. I had to call them 4 times then they closed! I never settled my issues, called the next day early morning 40 plus minutes later they final removed my vehicle. SMH

My agent I think her name was "T" was very helpful, professional, pleasant and was pleasure to talk with. She didn't handle me like I was a number. I felt heard. At the end of the day I would love to deal with her again.

Canceled my insurance April 25. The money owed I haven't received yet and it's June 3rd. Wouldn't work with them ever again. Insurance jumped from 900 to 1556 in a year on a house with a fire hydrant right in front and the fire department around the corner. Never will I work with them again.

Mike at Grange was Very helpful and courteous. My concerns were addressed and my questions were answered in a timely and professional manner. Overall experience was great. I have referred Grange to both family and friends.

We had some storm damage and filed a claim for our roof. Jonathan **, our claim representative, was a dream to work with. He made the whole process very easy. Nothing but great things to say about Grange and their team!

I called this morning to file a claim with Grange, the young lady, Rene, answered the phone with a very polite and professional manner. She took care of the matter promptly and gave me a claim number and told me what to expect going forward. Very satisfied with Grange. I would gladly recommend this agency to others.

I needed help with a technical issue with the Grange app and Jamie fixed it IMMEDIATELY. Jamie was so personable and down to earth. The total time was less than 10 mins. The fix was less than 5. Perfect!!

So, when I recently was faced with a challenge on keeping my rate bearable, Ashley (worth her salt) was friendly, understanding and quite helpful when it came to a solution for my insurance needs. I hope you get to speak with this lady, as she was clear about my options and at the same time I truly felt the humanity come through. No fast or short talking, just relatability when I most needed it. In this ever brutal and changing world, (POV) kindness rules!

Jamie was exceptional and took care of my issues with a smile and a laugh on the other end!! She took care of what I needed quickly and offered other help as well. Jamie is an asset to have on the other end of any phone! Thank you for great service.

My experience with Jamie was quick efficient and complete without fail. She went above to get my resolution. Much appreciated! Thank you Jamie!! I didn’t even have to ask for one specific step I needed help with. She could just hear in my voice the necessity of her person.

Very nice, to the point, quick and easy services, and affordable. Love my insurance company. I would recommend them to anyone. Every time I call in, it's straight to the point, and nothing extra! Thank you!

They were able to drop my monthly bill 80$, 960$ yearly in a matter of 20 mins. Great attitude and understanding from both agents I spoke with. They listened to my concern and found a solution. They didn't try and rush me off the phone. I felt like more than another policy number.

I have used Grange Insurance for my home and auto policies for a very long time and have always been 100% satisfied. Today, I was having technical difficulties with My Grange account. I called the Customer Support Team and was immediately helped, in a very professional manner. I highly recommend Grange and the agencies that support them.

Angie ** helped me work through my claim as fast and thorough as possible. She made the experience stress free and worked with urgency, which I greatly appreciate. I recommend this insurance company to anyone who wants “get it done” people on their side!

Would rate a 0 star rating if possible due to the trouble and way these employees treat customers and others around them. Do not ever use this company as they have been the biggest headache and I have heard from many others nothing but bad remarks for what they do behind the scenes and how they treat everyone in their line of work. Kelly ** and her manager Mike ** did nothing but lie and cause delays on delays with the entire process and belittle anyone working with them or anyone they would represent or talk to during a process that wasn’t to their 100% convenience and even then they would have attitude and make your life difficult out of being petty and unjust to the system and laws we hold true to protect us.

The customer service is top notch - not stuck on the phone for 10 minutes trying to sort thru topics with a robot either. Loretta was so kind and compassionate for my situation and I appreciated her thoroughness.

They truly care about people, shout out to Nicole **. Thank you for all your help and Grange for all their help. I’ve had them for a long time, never had a problem. Was always there by your side, they always do have your back.

This is one of the best insurance companies I have dealt with. Thank you for your help. The lady I spoke with was friendly, knowledgeable and very helpful. I will be a customer for many years, or as long as you let me, lol. Thanks again and have a great day.

Extremely unprofessional and rude claim representative. Car was broken into 2 weeks ago, and dealing with Grange has been a nightmare. I have had no window or door handle for 2 weeks. Car is waiting to be stolen at this point. No communication on their side and I was lectured by their representative on when and how I should ask my questions.

I am a very happy policyholder with Grange Insurance. I have maintained an auto and home policy for several years. The customer service is 5 star...! Each time I call customer service they are very caring and extremely polite and attentive. I am a very satisfied policyholder.