Globe Life Insurance Reviews

I became my mother’s primary caregiver the last couple of years of her life and knew I would need help to cover funeral expenses when she passed away, the commercial on TV touted they would be there to help you cover final expenses... The policy was just under 2 years old and my mother fell and broke her hip and died soon after. Her death was listed as accidental on the death certificate due to the fact she had fallen and broken her hip. I had to go back and get her doctor to fill out paperwork and now they are saying they will also be reaching out again to her doctor, obviously trying to find any reason not to pay!

My son passed in February 2020. I had 2 policies for him and one for me with this company for over 32 years. It is now Oct 26 2020 and they still have not paid out on his claim. They assigned some lady who started saying she would call me every 2 weeks with an update now she is saying she will call me once a month. They asked for information and every time I delivered the information they would wait two weeks and say they were missing information to prolong this claim.

My name is Lisa **... My Son was MURDERED on 2-2-2020... At the time of his death, I wasn't at my 2 years point, I wish I had known this. I would've stay with my previous insurance company that I had been with for 20 years, they kept changing agents so that's something I did like and my previous agent retire... Anyways, my son been decreased for 7 months and on October 2, 2020 it will be 8 months.... They keep telling me it's in final review, will they take another year or two... I am insured with this company as well.. Really thinking about leaving going somewhere else... It's 7months. This is horrible & hurtful & no family should go through this... Someone MURDERED him....Young lady they a signed me to, WAS VERY RUDE, they always say someone will call you back????

My husband and I cancelled a life insurance policy on June 23, 2020 thru their website. It never said we had to write any letters. They took out $25.02 on July 1, 2020. I requested a refund on July 7, 2020. They asked for information on July 9, 2020 which we sent on July 9, 2020. On July 10, 2020 they responded and said that My Husband need to call so he did when he got home. The lady from accounting said to send a copy of his driver's license with his signature by e-mail. We did.

I normally never write a review unless they are good and can add value to the company or organization. However, this has been the worse experience we have ever encountered during this time of loss. My mom took out two policies with Globe Life on my brothers to ensure they had adequate insurance coverage, especially since people was dying at an alarming rate regarding COVID-19. Unfortunately, on July 4, my older sibling passed away due to heart failure. We contacted Globe Life to inform them and they mailed out the claims form to be returned. Once we had mailed all the documents back, we were told that we would be assigned an Ambassador to review the claim and to keep us updated on the process.

Globe Life is very easy to apply, and I love their billing possibilities like monthly, six months or annually, I bet if you called them up they would make two month payments by phone if you want to go two months without worrying, I paid the low price of $199 for a year's worth of insurance on my wife. What a bargain!

My family had a life insurance policy on me for several years. I didn't know about it until after the death of my aunt. I was unable to transfer account...but tried to go back later and take out another policy. From start to finish I was given faulty information. Original policy was for 30k. Tried to reinstate for 30k. I went thru the whole phone calls and sign up. Was told I was approved...Only to later learn they were only going to approve me for a 5k policy. I mean... What good does that do? Nobody will tell you why. They tell you a letter will be coming in the mail to explain. It tells you nothing. I cannot believe that such a company could be counted on to actually pay at the time of death. Beware...Be Smart...Go somewhere else. Term life insurance if you are healthy is a better option than this. Customer service is horrible.

Stay away from Globe Life... I called on yesterday, Tuesday 8-25-2020, because I had questions regarding my policy and why the monthly premium payment is increase in a year and not five years... She said, "It's your anniversary date," that's something I totally never heard of.... Thank God I didn't pay my first premium. Believe me when I tell you this.... I write everything down including names of whom I spoke to.... The first woman I spoke to was totally rude, talking over me, I couldn't get a word in... I told her not to talk to me like I am a child.... When I told her I was a veteran, she laugh... She still couldn't answer the question regarding my policy and yes it totally upset me.... I mention to increase the amount, she abruptly transferred me to another rude and in a hurry woman that did not have time... I will be shredding the policy... There are much better life insurance companies with terrific customer service and globe life is not one of them.

The application was very easy and cost was very affordable to get started. That was what caught my eye. I never really thought about it until they kept sending stuff in the mail. They offer different prices and different benefit amounts which I thought was great. They didn't explain much which I thought was a bit lacking. I also noticed that other companies offered other options and additions on top of your normal benefit that they do not offer. Once I finish insurance shopping thoroughly I will probably change my company.

I got a small policy, enough to cremate me. Pleasant customer service. Through the years I have always had good experiences dealing with customer service and the site. It isn't a lot of money each month, but it would have been much cheaper and much more coverage if I got in my 20s or 30s.

Father had a policy that he took out and made all premiums. When he passed 4 years ago they asked for a bunch of information and denied the policy. I know that NY State ruled against them in Liverpool NY last year but never heard if they hired the 3rd party admin. They time frame it was for would be when my father passed but no news. I wouldn't get a policy with them.

I have had this insurance policy for a number of years. Because of my age, I am limited in the kind and amount I can get now. I should have started when I was younger. Now I am really paying for it. Globe ups your rate every five years which I do not like. This is term life until age 90, I believe. I am searching for a replacement policy.

If you are looking for a helpful, knowledge company. Keeping looking. I called to get a beneficiary change form on 3 great grand kids. I am listed as Policy Owner and Payer. Provided Names, address, phone number, ssn, and POLICY NUMBERS ON EACH. Because I did not have dob for children. They refused to send change forms. Rachel, Elishja were impossible to talk to and offered no solutions. Sonja who works in CEO Bill E. Leavell office as operator refused to allow me to talk with Admin Assistance to Leavell. In case I die, before I am able to update these polices, my husband is the beneficiary on all three at 100%. Think twice and then again before buying a policy from these folks.

Updated on 10/06/2020: August 19th. I wrote a review of this company. My dad passed away Jan 4th. Been dealing with this company ever since! Now, they are needing info on a house and mortgage company that has been gone since 2013. Legal was supposed to contact me last Thursday. Nothing. Next step, Insurance Commission.

Stay away from this company. My mother in law passed away in July 2020 and it's been painstakingly difficult in getting company to provide us with claim status and payment. Seems like they take forever to pay claims and keep you waiting indefinitely. In fact, they lie about status and give you wrong dates deliberately it seems. I would never recommend them to anyone not even my worst enemy. BTW... still waiting for claim check...

BUYER BEWARE if you are thinking of purchasing Globe Life Insurance for your heirs. My dad took out a policy in the early 1980's and paid his premiums faithfully for 38 years. He passed away on March 21, 2020, and the funeral home filed the claim on March 23, 2020. I also filed and sent information the following week, and heard nothing from them for about 6 weeks, until they asked for further information. I sent the information to them on May 20 with them receiving the info on May 23.

My grandmother passed away March 13 2020. This was unexpected and I wasn’t ready, she was my best friend. I settled her final expenses. I filed a claim the first week in April, I have sent all requested documentation and medical records.. I have spent hours on the phone with records retention departments to obtain the records.. My “ambassador” has been unfriendly, unhelpful and when she has called three times in the past 3 months she acts as if I am bothering her.. I have not called customer service, I have waited for the biweekly scheduled calls (she’s missed two).. The last time we spoke she stated all the records had been received and forwarded to review, no timeline given for processing time.. I understand that we are in the midst of a pandemic and things are moving slowly, it would just be nice to receive a follow up and an estimated time frame for this to settle..

Not much I can say other than I would NEVER EVER take a policy with this company. After applying, I was contacted twice with follow up questions and promised a letter within 7-10 days. Of course, I never received a letter. I had to call back, and then told that they could not access the policy but would check on it and return my call within one or two days. Again no contact. I waited another week and called again, this time told the policy had been canceled due to a lack of response. I asked her if it noted the two times I had responded, and it did. She told me they may reach out up to 10 times while I informed her I had no other messages from the company to return their calls. She said, "This policy is canceled, if you'd like you can submit a new application". I told her with the way they handle there 'follow-up' I would never do business with them. If I handled my customers like that, I would expect to be out of business.

Company provides misleading information and request (mandates) consumer to provide information that legally they are not entitled to just to refuse to provide the information the consumer requested at the time of call. This company required you to provide confidential information that they are not entitled to such as death certificate of individuals who is listed as a beneficiary when it is not needed for an insured person. Once they got the death certificate they refused to answer questions they stated that would if the death certificate was provided. THIS COMPANY IS A SCAM and very insensitive during the most difficult time for family. BUYER BEWARE!!!

For 33 years my Father paid on time. He surrendered his policy March 2020. They claimed they sent his check of $3341.75 that week. In April we called about the check not being received. They said they have to wait 30 days to cut another check. In May we called again; same excuse to wait another 30 days. This is a pattern to see if you give up trying to get your money. They claim the check was sent and you always have to wait 30 days to get a new check cut. Only the following month you still don't have it. We volunteered to drive the 3 hours to McKinney TX to get our check. They said this is not allowed. Somehow it takes over 90 days to get a check from a town 3 hrs away. This is a bad company. I kept records thinking we would end up getting a lawyer.

I just applied for a term life insurance and spoke with two representatives. I was told I would get policy in mail in 7-10 days. The policy never arrived. What I got in the mail was a letter stating they were unable to contact me by phone. Which was odd since I spoke with two different individuals. So I sent Globe Life an email and once again, I never received a response. I called the number listed in the letter only to be told to WRITE a letter to underwriting department. The representative alleges underwriting didn't have a phone number. I should have know this company was not legitimate because when my mother died nearly 20 years ago, I had to file a complaint with Maryland Insurance Commissioner to get them to pay the claim. That's when they paid me and unknown to me, Globe Life Insurance had to pay me interest for the delay.

This company is absolutely the worst. It's been almost 3 months since my Mother passed very unexpectedly and quickly. She was diagnosed 3 months before she passed that puts us back to 6 months ago with stage 4 lung cancer. We had no idea and didn't know until it was too late and had no options to prolong her life. She was sent home on hospice & died a week later. My mom set this policy up so if something ever happened to her final expenses wouldn't put a toll on me financially. The 2 year contest period is load of crock. She passed literally 25 days before the 2 years.

Globe Life Insurance has a company that investigates all medicines you have taken and then decides rather to insure you. Just want to inform consumers. If you are taking medicine that disqualifies you Globe life will not insure you medicines that are illegally for them to review, yet they can obtain this info.

For several months now I have been trying to call Customer service and after punching all the correct numbers it says invalid request. I have sent several emails to customer service. The first one I gave the policy number and insured’s name (it is a policy on our daughter who is now 41) and my husband's name. They wanted her date of birth and the mailing address. I sent this and received another email that stated that I was the owner and had to contact them. I tried to call customer service again and was transferred to 3 different people. The second one said my daughter was the owner of the policy and she would have to call them. I asked if they could send a surrender form that she could sign and have notarized because calling them was a nightmare. He said he would have to transfer me to someone else.

I have made my payments years on the computer and all of a sudden it stopped even when I had sufficient funds. They were not able to tell me what the problem was and so I sent a check for the whole year and that was declined even with sufficient funds in my account. What a waste.

My mother died in the hospital while being rushed to be released. Her name was Judith **. She wanted to give her only surviving son of 3 boys Michael **, a financial means to create something good for himself. Globe Life chose not to honor their policy. They said she wasn't fully approved and refunded approximately $750. Which means she had the policy for 3 years roughly and because my mother was financially destitute her choice in payments would have been $20 a month. How on earth is it possible to pay for 3 years and not be approved?! Insurance adjusters I understand are offered incentives to not pay claims. I cant afford what it would take to get a lawyer to honor my mother's last wishes. :(

My mother in law passed away in November of 2019. We filed a claim in January. We just keep getting letters saying the claim is pending needing more information. On top of that, she keeps getting solicitations to buy life insurance from them. Insulting.

I bought Globe Life Insurance for my two boys when they were very little. I thought that they could just roll it over after they became adults and continue working. First problem I countered after I paid on this for over 20 years, was that after they became 21, I could not access any information about these accounts. When they were about 24 and 25, they did not want to keep these accounts up so I decided to discontinue paying for them. Well then I find out there’s no cash value at all with globe life. So pretty much the money I gave to them for over 20 years, was just that, I gave it to them. If you’re looking for a company that offers cash value then go to another company.

Globe Life Insurance company is unorganized, unapologetic and unethical to say the least! There was a point in time that, I utilized this company for an life insurance policy for both my son and myself! However I was told that they wouldn’t be able to honor anyone that has blood pressure issues! Keep in mind that I was told this, after I’ve made several payments through these guys. Seems like they would’ve informed me about this prior to me signing up with them! There’s more. Not only did they screw me, they also made an error with my son’s policy! Somehow they listed my son’s birthday under a totally different year! Like really Globe life...Get it together seriously!

Updated on 03/31/2020: My issues with Globe Life remain unresolved. They asked for our policy numbers to investigate the matter. I sent that via through here on the 23 or 24th of this month. A customer service representative was supposed to contact me within 24 hours via email, that did not happen. They are supposed to automatically withdraw payment from our account for BOTH policies. They continue NOT doing that.

I have been trying to cancel my policy for months now. I was told I would be sent a letter to sign to "surrender" the policy and it never arrived. I have made calls where I have experienced less than stellar customer service. I just now hung up a call after the "surrendering" department kept claiming to not hear me, after just speaking with a representative, who transferred me to the "surrendering" department, just fine.

I mailed an application in for life insurance for my mother. I had no response back from the company but received junk mail of continuous mailers of the exact applications. I find that insulting and bangering as to say what's really happening here. What's their motive! My mother passed away without even a response from this company! I have an impression of what this company is like: (look at me I'm dressed so fancy, look at me trample those below me, look at me).

I'm being charged twice a month for policy and 3 months now my checking account went into overdraft fees $35.00 a month. I've contacted company several times and No One can explain it. I'm told that payment comes out on 19th of every month and bank told me as of yesterday, March 10th, 2020 draft came out for month of March, on March 6th. Called back and Globe rep told me again it wasn't going to be drafted until 19th and again I explained that it would be drafted two times again. She said she has No record of it even being drafted on the 6th, so I told her to stop draft until someone could tell me what is going on. Globe Life owes me for many double payments and I need an answer for what's going on and an apology for the overdraft fees!

Updated on 03/16/2020: We recently sent in a review of Globe Life Insurance on March 10, 2020. We still have not received a check for our mother's death benefit as of March 17, 2020. She passed away on December 17, 2019. Globe Life Insurance failed my family.

Updated on 03/11/2020: Anyone know a good lawyer, to help me get my money back from Globe, and get them to stop taking my money??? I'm tired to talking with them, as they continue to lie, and play like they want to fix their mess, but it's all a lie!!!

I paid for a policy for my children via banking information and I never received an email with my policy number!! So I can't log in to view my policy! I have emailed and called with absolute no help!!!!

I requested cancellation of my policy, ** and sent all necessary forms since December. Can never reach office in Oklahoma, Linda **, phone always busy. Cannot leave message. Followed through with other mail. Have not received check.

I filled out an online application on 2/12/2020. I then get another application in the mail on 2/22/2020, asking me to fill out the same information and send back. I proceeded to call the customer service and someone that could barely speak English took my call. My question was, since I applied online do I still have to mail-in the application that I just received. The representative asked for my name and for me to verify my mailing address, he then asked me did I use a Mastercard or VISA card for the initial application to pay the first month premium. I told him it was a Visa card, he then ask me to verify the information one more time but he will put me on a brief hold, come back and ask me those same questions. When he did come back to ask me those same questions he first asked me to spell out my first-name, which I did. He then asked me for my mailing address one more time, which I gave him again.

2 WEEKS IN LATE Oct... Before mother died I was on 3 way muted call, with Globe Life of NY. My mother was attempting to get info for whole life insurance and had a 10000 term life that was in effect and paid. I was the beneficiary. My Mother died November 2019, I contacted Globe a few days after her death, Was told policy never existed, Called back again was told same thing, that they couldn't find policy with SSN# because they are not required to save them. Then was also told globe life of NY was brought by Globe life of Omaha and they didnt have all the records.

My grandfather purchased my life insurance and my father's and brothers in 1980’s and since he is now in his 80’s I’ve been paying all 3 policies.. I decided to call and get information on my policy to see if I have already reached what my policy is worth and if so what’s happening with this extra money every year and got told they can review my policy since only things in 2000 have been scanned in and need to call back in 10 business days and then can find out if I gave the right information to be told anything about my policy... not helpful.

After several years paying interest on 2 loans taken over 20 years, at 85 yrs old without notification I was told my loan of 5200.00 is due in full and my 15,000 term life insurance was cancelled. I never receive notifications of loan interest payments due because for years I have repeatedly requested an address change. I have documented every time I have requested my address change. Today, service dept supervisor Teresa accused me of not paying on my loan interest, which is a lie.

My mother had a small policy, she had been paying on since 2006. This was a term life until she turned 80. NO, reinstatement options to continue her coverage was sent to her. YET, Globe life continued sending her payments due. She paid the premiums for 6 months! WE called to see if we could set up automatic payments. She was told her policy was canceled when she turned 80. We went through all the questions to reinstate her.. A week later she received a letter they canceled her policy due to her health. She paid in over 13.000 Dollars for a 5000 dollar policy! GONE!! This should be against the law! This is pure theft! Beware!

Globe Life Insurance. Globe Life Insurance has provided great service. --There was an issue that was resolved-- Possible improvement: The descriptions for increasing a policy amount could be communicated in a more precise manner. The situation: I contacted a department of insurance because of the importance the policies are for my records. I described the importance of my records when communicating with the department of insurance and Globe Life Insurance. Resolution Time Frame: Globe Life Insurance worked on the issue after I contacted an associate from the organization. The issue was resolved without causing huge difficulties.

My mother passed away on the 1st day of the month. Globe was contacted two days later to make the claim on her insurance to assist in paying for the funeral expenses. This is the last day of the month Jan 31, 2020 and still no check from them. They were contacted Jan. 28, 2020, to check status on the claim. They stated to me that they barely got to it on Jan. 22 and to expect the check by February 15. Six weeks to receive a claim on a policy my mother paid on for years. Horrible service. If you want a good insurance company go with Mutual of Omaha. Had that check in withing three days for both my father and mothers policy. Do not buy from Globe!!!!

I called Globe Life this morning after already filling out an application for them online. They were already aware of a specific health problem my husband has but the lady I spoke with went through the entire application process again, which was fine, but she was extremely rude! Her name is Wilma and she asked a ton of questions including getting all of the info on medications we are on. She told me repeatedly to keep going with the medication list and she would stop me if she had a question, just over and over again but she did not have a problem making me wait. I was on the phone for quite sometime with her when I finally RE told her about my husband's health condition and she completely cut me off and stopped everything and said, "Our underwriters will be in touch."

I purchased 3 policies for cancer, stroke and intensive care. If I went in for any of these I’d be insured. I decided that I could no longer afford their insurance. I called the agent who sold me the policies and he NEVER returned my phone calls. He returned my texts and I told him that I wanted to cancel my policies. He said he would get on it right away. He would get the paperwork together to cancel my policies. The insurance company was taking $120 out of my account every month. They never stopped taking my premiums out until I forcefully had it stopped from the bank.

My dad passed away on March 30th 2019. His insurance policy was changed from my name (which I had been his beneficiary for years) to his niece name on March 15th, 15 days before his passing. My dad went in the hospital on March 15th because he had falling at home and was disoriented when he arrived at the hospital (per doctors notes). He ended up having a bad stroke and it affected his brain which caused his health to fail. Before my dad went to the hospital on March 15th, my cousin called this insurance company and they allowed her to change the policy from my name to hers while my dad was under medication. He wasn't aware of what he was doing because I heard the recording of him talking and you could clearly hear my cousin in the background telling him what to say. I am so upset about this situation.

My son was in an accident that caused him to lose sight in his right eye and lost his left hand. I called Globe Life to discuss my policy. I have a whole life policy for my son with Additional Benefits Included And they are Accidental Death And Accident Benefit Rider. Now my Accident Death Benefit Rider means Accident death as a result of bodily injury And within 90 days of such injury which is not the result of the listed exclusions Disease, Suicide etc. Now I understand that.

Updated on 05/03/2020: I wrote the following review on Jan. 22, 2020. In 2 days it will be 2 years since my mother passed and the claim has not been paid. Globe Life requested my information which I provided and someone contacted me repeating the same old defensive information. I’ve told you all that I do not have the medical information you’re asking for, I haven’t seen any results of your so-called investigation that your fine print said you would conduct. You said you sent me a letter with the option to return my premium which I never received. Obviously you don’t want to pay. You know me, you have my information, it’s been 2 years, please send me my $20,000.00 or send me written documentation saying, "NO WE’RE NOT PAYING YOU." STOP BEATING AROUND THE BUSH. I AM NOT GOING AWAY.

Updated on 01/29/2020: I was contacted by a no name representative. She didn't offer me any result. She refused to give me her name and her position with that company. She was very unprofessional. These people are very mean to their customers, all they do is cause pain, while we are the ones who keep them open by spending our money. I am still waiting on a resolution. I am very serious when I say stay away from this company.

I did not receive a statement in either December 2019 or January 2020 for one of my granddaughters. When I called today 1/16/2020, which took for ages btw, an impertinent and rude non stop talker came on to tell me the Post Office has been notified of an address change! Mind you the other 4 statements came to my 20+ years same address, but now it is the Post Offices fault! Such a lie! I requested a supervisor, and she put me on hold. Then the Resolution dept came on, and I left a message. They said I would hear back within 2 hours! Here we are Friday 1/17/2020, and not a word. Their customer service is ALWAYS poor! ALWAYS! Rude and talks over you???? No it has not been resolved! I want to know who authorized an illegal address change on this single policy???? I will find out!

I lose my mother in September 2019. Because her insurance was under 2 years, it would not pay out until a review was completed. I paid for everything myself, and sent Globe Life all of the requested documents from myself and her doctor for the review. 4 months later and still nothing. They sent me a request for a medical release form for the hospital and requested an executor of estate document. However, an executor of estate document is not necessary in Michigan when I am the named beneficiary.

Not at all satisfied with Globe Life. They do endless marketing just to force you to buy a policy. Their customer service is also very bad. I will never recommend it to anyone. This is my first time as Globelife policy and will rate them zero star.

My mom purchased a $20,000 policy in 10/2017. She was dx with colon/rectal cancer a year later. She died 9/27/2019, which makes her 13 days shy of her 2 yr contestable period. So of course Globe Life wanted to investigate her medical history, this process has been extremely tough. I was given a contact person named Victor whom I didn't think cared that I lost my mom. It was business as usual for him. I asked that he not call me again, I was later assigned a new contact person “Latrice” I think....never heard a word, from her.

My ex-husband left me as beneficiary to his life insurance policy. I am no longer his next of kin. He passed away September 17, 2019. I have now had three different life insurance representatives. I was paid part of the life insurance. The rest I was told would be investigated. My new representative Victor first last week told me to call the hospital and see if I could receive my ex-husband's medical records. Due to HIPAA laws I am unable to do so and a Life Insurance Representative should already know that. Today we spoke again he is sending paperwork for my ex-husband's mother to sign a release for medical records.

I was finally able to reset my password and get into my account. Not sure how they fixed it but they did. Thank you Globe Life! Still a happy consumer.

I was sent information on a mortgage protection policy from another carrier, but they never replied back. I tried Globe asking for a mortgage protection policy with a 1st to die clause, so whichever of us were to die first the insurance from our policy would then cover the mortgage for the second. I was sent a policy which talks about the importance of mortgage protection, since I already knew that and asked for the policy I did not pay close attention and halfway through the policy it begins talking about accidental death and dismemberment instead.

I bought Globe Life when my first granddaughter was born 23 years ago. I added 3 more policies for 3 more grandchildren. Every year when my policies came due they pushed for more coverage. The last 2 years they started billing me every six months. The second billing was for more coverage but the bill said in big red letters THIS IS YOUR BILL. In fact it was just another push. I am done with them. I WILL NOT PAY ANOTHER TERM FOR ANY OF MY GRANDKIDS to a company who just pushes more and more making it look like a regular bill.

Updated on 12/13/2019: If the system would allow me to rate below one star, I would. Please see my previous review to better explain. I did receive a response from a customer care representative who asked for a good time to contact me in response to this issue. Needless to say, I provided two different days and no one contacted me during those days. Since then, I have contacted Globe Life numerous times. Today, I spoke with an Alasia who transferred me to a member of her management team, Desiree ** (I believe). Instead of reviewing said notes, I had to again state my loan request issue dating back to September. Now, I am being told, no change of ownership is listed on file. This is not true, as all other Globe representatives returned to phone after looking for said form and stated, "Yes you are correct. We have the form from 2011."

My love one my baby was tragically taken from me. It is so hard to deal with especially when it was so unexpected. I had purchased this insurance policy with a 2 year clause that I was not aware of so it was a long process taking a bit over 90 days. I was so sad and grief stricken and stressed out losing my love one my baby. The insurance company had to go through the process of finding out what had tragically happened to my Love One my Baby. After finding out what happened to my love one just a bit over 90 days the insurance company paid 100% in the Mail. I just cried like a baby because it was just so sad and painful. Reality hit hard knowing my love one my baby was really gone and to see after all the negative comments that I had saw on their website that this insurance company really Honored the Policy I had 100%.

I contacted Globe to inquire about an insurance policy. I answered all questions honestly and they told me they would contact me in 7 to 10 days. 4 weeks later I hadn't heard anything. I called and they turned me down. It's not so much not qualifying for coverage. It is the fact that if they had notified me in a timely manner I could have been searching elsewhere for coverage.

I have called 5 times asking the cash value of my policy. I was told my policy had to be archived to call back in a few weeks, I did and the next time I called was told their computers were down, next time was told they are updating their computers. The fourth time I called I was told a Supervisor would call me back in 3 days and that did not happen. The fifth time I called I was sent to a voicemail to the Recovery Department and was told someone would call me back in 2 hours. That was last week and still no call back. My mother has paid into this policy for 13 years and this is what I get in return. I will be calling back next week yet again but probably with no response. I wouldn't recommend Globe Life to anyone and to think all I needed was a cash value on my policy.

Kept putting me on hold, than transferring me, only after many requests, by email and by phone, did they finally do what I had requested. All I asked for was to cancel a policy out, but took many requests, and the reps did not know what they were doing.

Really Bad Experience. My Mother has been paying monthly for a burial policy for me since I was 21. I am now a 66 year old woman trying to surrender this policy and Globe is the worst company customer service I have ever experienced. This is now Nov 20, 2019 and I have no cash or any communication updating me on the status of my policy. I received a letter from Globe asking if I wanted to surrender this policy for cash - I did. On Oct 18, 2019 I emailed them as instructed: my mother's death certificate, my birth certificate and a handwritten letter with my signature requesting my money. I received an email from Globe saying they had received these documents and to call their number to surrender. When I called the gentleman told me it takes time to scan in my documents and to wait 10 days. I did.

I am a senior citizen with 4 policies with Globe Life. Repeated issues with them claiming non-payment, even though bank records and confirmation calls from the bank representative, followed up by written confirmation resulted in broken promises to repair the problem. Now it has happened AGAIN, and I already know what the end result will be... Double payments and zero results.. Looks like someone is pocketing the payments, and we seniors are the targets of another scam we can't fight. Glenn

My experience with Globe Life hasn't been good. My son purchased a policy in 2016 for life insurance and accidental death. Unfortunately he was murdered 8/2019. He was driving in his car and a bullet hit the back of his head. I have experienced nothing but heartache from this company. After sending in months worth of paperwork (death cert, police rep, dr. report, coroner rep, etc.) my claim still isn't settled fully. I did receive the first check after 3 months and the Riders portion for accidental death is still not paid.

My oldest child, only son passed away in a tragic car accident on his way back to college on August 8, 2019. This was and still a tough loss for our family and community. We have been told on multiple occasions that it is still being reviewed. I just don't understand why when I was told everything they need has been received for the claim. I just want to get my baby a nice headstone and settle some bills but can't because the delays with the insurance company. The added stress make this even harder! Where is the compassion/ understanding for families that are grieving? The last thing I wanted to do was give a bad review!! We need answers!

Updated on 11/25/2019: This is my 3rd review of Globe Life. A supervisor reached out to me and assigned a claims ambassador to my case and I heard from this person (Nikki) once. When I spoke to her that one time she stated she would call me back in a few days and I have yet to hear back from her. I tried to call her and I sent her an email and she did not respond. What the hell is wrong with you people. I am sure if you were in my situation you would not appreciate the negligence I am enduring. I am really one step away from obtaining an attorney to deal with this crappy company.

Why cant I deposit the check you guys sent me? It's been denied by both of my banks. They cant verify the check because you guys have had an outage for weeks. Why cant you verify a check that you sent out? This is ridiculous. I cant even get answers, all I can get is "I'm sorry our system is down." Well that's not good enough!

Great service. Very helpful personnel. Every time I have contacted them, whether it's online, via phone or by mail, they have gone to any lengths to give me complete satisfaction. It's a good company with good products & good service.

Nearly six months since Mom's death. Certified natural causes, heart failure. And Globe still has not issued a payment. Mom purchased these policies to pay her funeral expenses and save the family the additional stress of the financial burden. My advice, shop elsewhere for insurance.

My mother passed away August 30, 2019. I found a policy for Globe Life that had me listed as the sole beneficiary. We called to make them aware of her death and they even confirmed that I was still the beneficiary for the policy, but they stated on August 30, 2019 that there was new policy and that policy lapses so I was given the new information. So I go to the funeral home to get my mother’s funeral arrangements and let them know my mom has a policy and have them the policy number. Guess what? The funeral home calls me back and says, "Ms. **you are not the beneficiary of the policy and they aren’t paying anything because it’s contestable!" What?

The called me about a problem and helped me settle it very quickly. I moved forgot to send new address and months went by with out payment. They contacted me with a plan to reduce my back payment and continued my policy with no break in its history. Saved money and kept my policy up to date.

My Grandmother passed on April 22, 2019. Globe Life said they mailed a copy of her policy and check out to her address and it was returned to sender. I found this to be weird because none of her mail was ever returned to sender. So why all of a sudden this was returned. I’ve been calling Globe Life since June 2019. I’ve been told the same thing over and over again. At one point I was told that my grandmother didn’t have a policy with the company. Which I know she did because the week before they were able to find her in the system. Then they tell me that they are sending the information to an address that I asked them to remove from file months ago. The address is still there.

My brother passed on Aug 5, 2019. I gathered all the necessary paperwork and submitted a letter with the documents to Globe on Sept 14, 2019. Today is Oct 28, 2019 and I still haven't heard a word. I could understand the time lapse except for the fact that I can't get anyone to answer the phone. Each number that is posted for them -- NOT EVEN A DIAL TONE! ---- (1) 1-972-540-6542 (which is the number in his policy); (2) 1-888-650-4081 (on globelifeinsurance.com - "How do I check the status of a claim?"), (3) 1-800-742-6787 (globelifeinsurance.com - Top of screen); (4) 1-877-577-3860 (globelifeinsurance.com - customer service # at bottom of screen). I'm beginning to wonder if Globe Life Ins. is even 'for real'! Also I mailed for a copy of my brother's policy shortly after he passed and received it quickly. Now that I'm inquiring about the payment, I can get no response.

Have been a Globe Life customer for several years. Currently have 5 policies on grandchildren. Have been trying to terminate 3 of these policies. I have faxed, phoned and sent E-mails with no apparent satisfaction. The customer service people give the feeling that they could care less. What can be done to resolve my problem?

I did not get a bill in September; did get a late notice in October. I called them after I paid it... After at least 3 tries, I spoke to a human who said they hadn't received the payment; so I paid again by credit card. Got another late notice today; and called my cc company - bill was paid. I also called my bank, and the check had cleared. So now they have 2 payments from me. Do they really want my business?

Sold me life insurance policy/I'm 81 yrs old, premium was 43,65. Today they raised premium to 57,98, no warning. All this for a miserable amt for 5.000 death policy. Crooks, scammers. They take it upon themselves to raise almost 15.00 more/it was never mentioned about raise increases.

Globe Life resolved this issue. The last couple days I've had email correspondence with the Globe Life team and they have been very helpful trying to figure out what happened. I wish the communication was better between this business and their consumers. We really need to work on that in the future. It shouldn't have to take consumers to write a bad review to get answers. All I asked is for someone to call me and explain to me, what was going on. I never would have written a bad review if I got a response back from them. I've been a loyal globe life consumer since 2006.

I ordered 2 policies for my wife and I. I was approved but was given only 1 policy for me and none for my wife. I asked that they correct the mistake and write the policies I requested. They did not but after 3 emails and one phone call with a company rep saying I canceled because it is not what I ordered, I have been getting bills via email and postal letters. I expect that they will not contact me because they did not give me what I ordered and cancel the policies.

I needed to update and change some information regarding my policy. My call was answered within a timely manner. The customer service representative was very polite and helpful. I would recommend Globe Life.

I bought a policy from Globe a few months after purchasing our home. It was mortgage insurance in case anything happened to myself or my Wife. My wife was killed in a car wreck on May 31, 2019. I have been fighting with Globe ever since trying to get my claim. 122 days past and I finally get a check. 60% of the policy is all they paid. No explanation or anything. There was even a 10% rider on the policy in the event of death by car wreck if the deceased was wearing a seatbelt. These people don’t seem to know how to read their own policy. Stay away from Globe!!!!

My nephew passed March 30th 2018. I filed a claim with Globe. I sent all paperwork they ask for then the waiting game. 2 months pass still nothing so I call the claims department and was informed that there was a third-party company Globe Life uses for claims. Long story short we played the paperwork game again so I sent more paperwork to them as well play the waiting game again so I called the third-party only to be told more paperwork. Ok I sent more paperwork. Now here it is October 4th 2019 still nothing. I do not remember reading in the policy saying anything about a third-party. Stay away from this crooked company.

My mother passed away September 3, 2019. We faxed a copy of her death certificate (which is what they required) 9/11/19. On 9/18/19 they said they never received them. We refaxed them on the 18th 3 times to multiple fax numbers to be sure they got them. They told us not to call for a week to see if they received them, which seemed weird. So my brother mailed them a hard copy to be safe. I called them today and they said they never got the faxes on the 18th but the hard copy was scanned in 9/27/19. I was then told processing could take up to 3 weeks. Unfortunately this is unacceptable service at a most difficult time. Now we will not have the funds in time for the Fall memorial party that was her wish. So disheartening for my family.

Paid in $19k in premiums and cannot get past the legal department so-say requirements to get answers needed for Medicaid Spenddown/Financial Worker in Minnesota. This is my missing piece. Globe is an online nightmare and a ripoff life insurance company!!!

Updated on 10/27/2019: I was denied insurance coverage but they continue to send me mail saying it's my last chance and I wish they would stop sending me this mail. I have been denied coverage so there is no reason to be even contacting me.

I am having trouble contacting Globe Life Insurance. I have a claim in process but when I call the 800 numbers they are all disconnected. I just talk to someone on Friday 9/27/19 and was told I would be emailed some other paperwork to fill out. I have not received anything by email and would like someone to contact me please.

I am new to Globe Life and so far my experience has been superb from the application process to me speaking to customer service rep. I spoke to two different reps and both was very knowledgeable about the product and company. I felt at ease when I hung and so ready to make my payment. I have been to way too many funerals of late and the families had absolutely no insurance, this prompted me to call Globe to increase my insurance coverage for my entire family. They made the process easy breezy! Thank you Globe Life.

Global Life Insurance is very affordable and give you DIFFERENT payment plans option. Been with Global Life Insurance for quite a while. Got no negative thought about Global at all. A1 DAY1 will recommend Global Life Insurance to anybody whom looking for fair and affordable life insurance.

Son in law passed away August 1,2018. Globe Life is constantly giving my daughter the runaround about paying the claim. When they say no waiting period and no exam, it's an absolute lie. Because every month they send her a letter saying they need more information, you constantly send all they ask for and they constantly say more information needed. This is ridiculous, so shop around before dealing with Globe Life. All you are doing here is giving your money away, because they don't pay claims. They come up with excuses. Buyer Beware, no waiting period means waiting or not getting claim paid at all. Globe Life insurance is weasel insurance, they will try and weasel themselves out of paying your claim. This is awful, my daughter has 4 minor children, and Globe Life is giving her the bs. Pitiful and sorry excuse.

I was billed twice this month! That shouldn't have happened, at all. I will be cancelling my policy if this isn't fixed. It seems I should have read reviews, but since they have been around for so long I decided to trust them. Might have been a mistake. I contacted them on Twitter today, so let's hope they refund me. Or I'm definitely cancelling the policy I have with them!

Shame, shame, shame. I've called five times on three different numbers and spent over 30 minutes in automated loop hell. All I get is the automated system. I asked for service, I asked for representative, I pressed the star - all to no avail. All I want to do is change my bank for auto draft. I depended on this company and now I'm really sorry I have stayed with them for so long - well over 20 years. Wishing I had all the money back that I've paid in as their service has failed on every level.

I have emailed, phoned and written a cancellation letter in regards to surrendering my whole life policy. This has been going on 2 months or so....Then I received a paper to sign and put my social security number on..It also had the payout amount printed as well, to finalize. I have mailed it back over three weeks ago and have not received a call. Email or check. Please follow up with customers, how long does a surrender take? I am about ready to have my brother and parents surrender their policies as well! Please let me know how much longer it will take to process my refund/payout. Thanks, R.

I keep getting mails addressed to my dad who passed away two years ago. Every time I get it; it goes into the trash but I get sad and depressed about my father’s passing all over again. I have major depression disorder; this really affects me. Stop sending mails! Every other month, I get the same mail. I also try to make sure that my mom doesn’t get a hold of it first. They were married for more than 40 years. Letter addressed to Ben **, Vista CA. Please stop mailing offers!

My mother passed away almost 3 months ago from natural causes. The claim has not yet been finalized for a 20,000 dollar whole term policy. I've had insurance with globe life for 4 yrs & never was late or missed a payment. I am totally dissatisfied with this company. It should not take this long to file a claim for natural death. If I would of known now what I've known then I would of never chose them for the insured.

My dad bought life insurance through Globe Life after taking an early retirement package. He purchased 50K term life. I was nervous based on all the bad reviews about payout (even before he had passed), but the first correspondence from them after a phone call and sending in what I needed to was the check. I expected it to be some BS about "needing more info" before ultimately denying the claim, but NO issue. Smooth and seamless during a difficult time. Thank you Globe Life!

My uncle passed away from stage 4 advanced pancreatic cancer on July 2, 2019 and we had a policy on him through Globe Life. It's being contested and I have turned in every form need since July 26, 2019. I call weekly and get a different story about the process. The only thing they will tell me is they sent out medical release forms on the 26th once they received the forms I sent so just keep calling back because it's going to take a while. I have all 6 of my children covered with this insurance and have been for about 4 years but I'm really considering finding a different company because it just shouldn't take that long to process a claim. The customer service rep was nice BUT you can NEVER get a straightforward answer besides call back in a week or 2 weeks. Easier for them to say when they didn't have to pay 7k out of pocket. Very disappointed in this company.

I applied. Commercials say no health questions. I was called and ask all my health problems and medicine I take. I was turned down. They did send me a check for the 1 dollar they said was for the first month but I am so tired of all the insurance companies falsely advertising. Can no one make them stand by what they advertise? Why are they never sued for false advertising? They are not the only company that does this. Can't anyone regulate this problem?

After multiple phone calls I couldn't reach a rep to cancel my policy. I submitted the request several times. No response until I contacted BBB. I felt by cancelling my policy I was due to some of the money. Never spoke to an agent when signing up therefore I missed the small print. I a had rider clause I wasn't aware until a month ago. I had the policy for 18yrs. Folks please read the fine print. Just because it's cheap doesn't mean you're getting a deal.

My 95 year old mother has a policy. I’ve been trying to get a copy of it and the history of payments. I’ve supplied them with a copy of POA. They said it’s an old policy. The policy number does not work on your E-service site. You have been debiting her bank account twice a month for policy ** for $25 and another for $14 Her name is Maude **, DOB 8/17/1923. I would like to be able to see her payment history. Raymond **

I am the POA for my Brother in Law. I have a string of emails from myself and Global Life responding since Mar 2019. I have called and email MULTIPLE times and I am still trying to get the beneficiary changed as my father in law has passed. Thankfully, we don't need to cash the policy but trying to change info has been extremely painful. EVERY SINGLE TIME I call, I get told something different. Thankfully, with my good note-taking, I have a solid record of what is NOT happening when it should. I have made changes to the policy all year long but today I was told I cannot make any updates as they did not approve my POA that was mailed in the same day as my husband’s was. I was told by two different sources it was not even received yet when I get to a "manager" they did receive it. I have sent LEGAL documents over TWICE now and then told they didn't receive them. That is scary!!!

I was shopping around for life insurance. I got partway through a quote for Globe Life. When I saw some of the numbers I decided I wasn’t interested and closed out of my session. I have received dozens of mailings since then, often multiple letters and packets in the same day’s mail. These mailings all look different, from large envelopes to smaller business size envelope, from a few pages to entire packets. It’s just a massive amount of wasted paper. I find it too poor business practice to harass people constantly to try to sell a product. If someone is not responding to the first few attempts, then scale back a bit.

Weekly mail and emails keep coming and efforts to stop this is unsuccessful. I did not sign up for this and I can not stop this barrage of advertising. I have returned the letters. I have tried to cancel the continual emails and nothing works. Global life needs to make it possible to tell them I want to unsubscribe.

Updated on 08/14/2019: On 8-5-2019, I filed a review with Consumer Affairs that Globe Life Insurance modified a policy that they issued to me on 8-1-2019 with a higher monthly premium than quoted. It is my understanding that Underwriting modified the policy as a result of information provided to them from an unknown source concerning my health. As part of my rights, because of this adverse underwriting decision, I was informed that I could submit a written request for access to my personal information to determine the source of this information and the specifics of the information provided to Globe. I have requested this information in this Consumer Affairs review; but, was informed that Underwriting does not respond in this forum but will do so via email.

My partner passed away 3/1 2019. His claim was denied by the funeral home. I called Globe. They said they needed additional info. On 3/08/2019 they wanted his Dr statement, letter from me and death cert. all sent 3/08/2019. Fax to them. They said they never got it. Faxed again on 3/11. Next they wanted his medical records from 10/13/2014 to 10/24/2017. Had to go to court to become his administrator was granted. The medical records were sent. 7/31/2019 now they want more medical records. Guess what they got was not enough to deny my claim. DO NOT USE GLOBE!!!!

My mom had been paying for years and had a great experience as long as you have a policy BUT the min. you cancel and want to cash in is when the problem occurs. I cancelled 3 months ago and still waiting for my 300.00 check. This will be the worst mistake you can make. I say that 'cause they want their payments on time but when you want what is owed to you that is a whole different story. So if you plan on keeping it until you die might be great and then who's to say your loved ones won't have problems. But if you plan or even have slight thoughts of changing then it's best you don't have this company.

My mom passed away in April - we had a small life policy on her from Globe. She passed away from natural causes - it is now late July and Globe has still not paid on my claim. They keep asking for more info and when I call they tell me two more weeks - that has been going on for almost 4 months.

Terrible for claims. Mother-in-law passed a month ago and the funeral directors cannot get paid. It's always some stupid excuse. Turns out two their people didn't process one set of forms sent twice: by the beneficiary AND the funeral home. Yeah, love collecting premiums but not so fond of paying claims. Her policy was paid every month for ten years. Think they could do better?

On May 4, 2019 my son suffered a loss. I am beneficiary on policy. Death certificate logged into their system June 12, 2019. Was told claim would take 10-15 business days to complete. As of July 5th that story has changed. I was told the check had been generated on July 5th. Called back July 9th and was told it's still under review. Received a letter dated July 8th that states the incontestable portion of the policy was completed and the contestable portion was still under review. Called on July 15th to verify and the agent told me that no portion has been completed and that there was no certain amount of time they had to complete it.

My Grandfather opened a life insurance policy when I was a baby. I am now 25 and trying to get the policy transferred into my name. I have been given nothing but lies and the complete run around from this company. I have been trying to cancel this policy now for 6 months now. Every time I call I am transferred around the company until I talk to someone who promises to fix it or send me a document which I never receive. Globe Life is a complete joke. If I could give this company 0 stars I would!

Updated on 08/26/2019: These people are frauds. DON'T USE THEM! 3 months later and I still haven’t received my mother’s life insurance. They lie and tell you everything under the sun but the truth. And Audrey is the worst liar of all! She’s not trying to help you, she’s just trying to cover her butt so she don’t get caught in her lies. I had to click on 1 star bc it wouldn’t submit without me giving it a star. They don’t even deserve 1 star!

My son and I were looking for a decent priced life insurance. In February of 2019 we selected Globe Life. Paid premiums, received our actual policy in March 2019. May 2019 my son was tragically killed in an accident. I have submitted the claim. Was told by representative that because policy was just 2 months old further investigation was required. I sent all required documents. Was then told they needed to get last 5 years of medical records. No time frame given for this as well as I advised my son didn't have primary doctor. So where are they getting these records from.

Be very careful with this company.

I paid out of pocket for Sister's burial and nearly two months later still haven't received any money from Globe Life on a policy I had for over 10 years. This has caused my family great financial hardship.

I should NOT hear from these people no more than 1x a month. For the past 8 months they have sent me 3 policies EVERY week. 8 called to ask them put me on do not mail list, THEY'RE WORSE NOW THAN EVER. I AM SO SICK OF THIS HARASSMENT.

Well just a month before my dad died he got a life insurance policy and made me the benefactor and I sent all the copies, death certificate, health consent, and the location of the places though treated him.. So why is it taking 6 months when you claim to to have a quick claims filing? That's just not true.

My due date on my application was the fourteenth but when I paid my first payment, I paid it on the ninth, so my payment date was changed to the ninth. So I called to get it changed back to the fourteenth and the lady said she can't do that and I thought that if they can't help me now, how can I depend on them to help me when I'm gone. Oh by the way, I did explain to the lady that I get my social security on the second Wednesday of the month, which can fall on anywhere from the ninth to the fourteenth and I make my payments online.

Be sure to get a copy of your rider for accident insurance before you take out this insurance because it does expire and you lose all your money that you paid into it once it expires. Mine expired. I got it in 2009 and it expired April 11, 2019 so all the money I’ve paid into it I lost it. So if you haven’t had an accidental death before it expires your family gets nothing once it expires. Read the small print on your rider. They don’t disclose this to you when you take this coverage so please ask questions before you take out that accidental insurance coverage because it does expire at a certain date. I lost $660. Also their customer service is horrible on the phone. The people who answered the phone are not too knowledgeable about this insurance so they couldn’t give any clear answers. Once they can’t give clear answers they become rude.

Dealing with Globe Life today was a real joy! The service rep was polite, knowledgeable, and very helpful. She handled my inquiry in a professional and efficient manner. I wish all the companies I deal with on the phone or online were HALF as good as this was!!

I could not afford the 4x's increase in premiums and wanted to cancel and have my previous premiums refunded for something they told me I would not be able to use anyway. Exchanged many emails and calls to them, also by my son who was insured, and they refused to work with me/us, just pretty much saying "too bad". Stay as far away from this company as possible!

Globe is my go-to company for children/grandchildren insurance needs. It’s good coverage at a good price for a hopefully never needed product. Globe is a respected company with a solid track record - something important to me.

Called to get life insurance for myself and children, have all the info needed, including details on a barrage of testing that I had to undergo before my doctor realized my ONLY ailment was ALLERGIES! Allergy medications are the only medication I take and get renewed. Allergies are apparently a life threatening disease because Globe Life denied my policy. I called to explain again, but was given the only option to write to them. I was not able to speak with anyone on the matter. Even after telling them I would cancel 3 other policies they wouldn't let me speak with anyone, just cancelled my policies. HORRIBLE, ASININE CUSTOMER SERVICE!

I had a family member to pass recently (March 2019) and I was the beneficiary. The entire process went smooth for me. The funeral home was paid and I received the balance 10 days later. Nothing negative on my end. Every situation is different, but mine was pleasant.

I would give them 0 stars but it was not an option. I am nothing but appalled with your company (Globe Life). After going through the most traumatic time in my life, losing my grandson at the age of 27 in a motorcycle accident I now learn that you all will not be paying out the full amount of my policy!!! That I have been paying into for over Ten years. I will NEVER recommend your company to anyone and I will continue to give you all bad reviews on EVER internet platform. My next step is to contact the Insurance Commissioner. Your company is a FRAUD!!!!

I responded to an email that I received about one of my policies with Globe Life. The Customer Service rep was very knowledgeable, took the time to answer my questions to clear up my confusion and implemented a plan of action - all in my relatively quick call.

Nicest people I've talked to about life insurance that made feel good!!! ☺ They are just like any other people in the world today and understand what your needs are. This isn't something to put off for too long. At my age I was able to lock in the price... Excellent y'all!

Every time I have contacted Globe Life Insurance regarding my life insurance policy I have received great, prompt service. They are always willing to answer any question I have and/or send me information I need. The staff members I have communicated with have been very friendly and helpful.

This company delivers consistent horrible customer service!! The representatives are rude, unprofessional and lack knowledge needed to perform in their role! There’s no option to cancel your policy online so you are forced to call. This company is a joke!

Due to changes my wife's health I was required to make changes to the beneficiaries on 2 policies that I have. In Feb. I went on internet to make changes, it was simple. Made the changes and a day or 2 later I realized that the change I made to one policy was incorrect and went back on internet to change and found out that I had to wait 30 days to make the change (understandable for my protection). In March I was able to make the change. Piece of cake. On or about 10th of March received a letter in mail reflecting the changes I made in Feb. so I called customer service on phone to verify that changes I made in March did take effect, and the representative did check and assured that changes made in March were in effect. She was extremely courteous and understood my concern. This is great customer service.

The marketing material for Globe Life makes it appear easy to get insurance for a great price. The application process is seamless, and gives you the impression that the price quoted will be locked in for the entire term. You also are agreeing to have payments drafted directly from your account IF your application is approved. The problem is, when your application does get approved, you find out that the price quoted is only for 5 years and that the price will increase substantially each 5 year period until the complete term is up. If you decide not to keep the policy after finding this out, good luck with trying to cancel. There is no information on how to cancel the policy when you get the acceptance information.

Very nice customer service. I have been with Globe Life Insurance almost 9 years. I love the company and all they do for me. My policy is explainable. Well worth my money. My kids and I are on a policy and it's in my budget.

The people who helped me pick out my policies not only were they very informative but they were also very concerned and very nice and they help me find the best policy to fit in a financial situation. And I am very very very pleased and I would highly recommend.

I was so pleased with the help I received over the phone. A very knowledgable person and took a huge amount of time with me to answer my questions. She gave me all the options and prices. What I personally liked the most was I didn't feel pressured to buy anything. Just a great experience with the Globe Life representative.

Globe Life is very affordable and easy to apply for. I've had a pleasant experience with Globe Life. Each time I spoke with someone on the phone, They were very polite and knowledgeable. I needed to make payments on my policy. And they were able to take care of it without a problem.

When I missed 2 payments, Globe Life Agent called me and asked if there was anything they could do to help me. When I explained my financial situation they quickly helped me resolve the monthly payments and therefore I got back on track with my policy that I have had for the past 6 years. They even waived 2 payments and I was still in good standing with the company!! I will always recommend Globe Life Insurance to any and all friends and neighbors. THANKS GLOBE LIFE INSURANCE!!!

My mother had medical supplemental insurance. All in all it worked fine for many years. I called to inform them she passed, but they took their monthly payment a week later anyway. This was December 26, 2019. It is now February 28 and they keep saying the reimbursement check is in the mail. Oh sure it is...

I had Global Life for over 10 years. Payment was always made. I ran in some difficulty for a couple of months and they dropped me. I called and they wouldn't work with me. I wasted 10 years for nothing. Now I have no life insurance. I am disabled. I cant afford the prices now. Living on a fixed income. Maybe something will happen and they will understand how a person feels.

My call was handled in a very professional manner and very quickly. The customer service representative was speaking clearly and explained everything completely. I have dealt with Globe for many years with insurance on my grandchildren and have never had a bad experience. The cost for the amount of coverage is low and can be handled by people who are on a fixed income.

My son died four and a half months ago in an automobile accident. He was a back seat passenger in a truck that hit a tree. Not natural causes. Not a drug overdose. However, the policy was right under two years old. I am still waiting for them to pay out to the funeral home (if they ever do). First it was they needed 2 years of medical records to verify that he had no pre-existing conditions. Then it was 5 years. I am going through the worse thing a parent can imagine and they are trying to get out of paying for his funeral.

I would strongly recommend people reconsider doing business with this life insurance company. My father was the beneficiary on a child's life insurance policy and when he died, I tried for a year to get them to change the beneficiary. They refused, claiming each time they didn't have the right paperwork that I twice sent by email and once by postal mail. Then they started calling for overdue premium payments. By then I had decided to just let the policy lapse since the beneficiary was deceased and I wasn't getting any resolution. The mailings and calls did not stop until a mentally ill sibling one day answered the phone and believed bad things would happen if the premium wasn't paid. The results of that call were disastrous for our family (The agent on the phone wouldn't have known my sister was suicidal, but they would know she was not involved in the policy in any manner).

The company called to ask some questions and I was not at home so there was something I needed to be home for. They were pleasant and called me at a comfortable time. I was able to give them the info they needed. It was okay.

They offered $100k insurance in the marketing literature but only $50k to me. The whole life premium for that is about $260. Their original offer was 5 year term. I have such a policy through AARP and it is an abusive contract IMHO. I USED TO SELL THESE INSURANCE POLICIES SO I KNOW FIRST HAND OF WHAT I SPEAK.

Service reps were courteous and quick but to me too quick, no questions, take my debit information and, "We will send you a policy in the mail..." So I was just a little concerned by how quick and no questions obligations other than, "We will send you your policy" and I enrolled in auto-pay. That is it.

A couple months ago I got insurance with them. In Dec 2018 that took out a payment from my bank account then 2 weeks later took another payment. They only have record of 1 payment. I have been given the runaround by customer service on what I need to do for them to credit my account. I have sent in bank statements. Still keep getting the runaround. Stay away from his company. I told them that what they're doing is fraud and Theft. I canceled my account with them. Globe Life has not yet refunded the money they took out of my account and is treating me like I'm trying to rip them off.

I bought myself and my 2 sons policies about 20 years ago. Since they are adults now we switched the policies to term with our present insurance company. I contacted Globe in Mid-October to see what they needed to close the policies. They said they needed a letter verifying that we were changing the policies over to another company.

Globe Life has received thousands of dollars from my family & we have no coverage simply because they have not submitted remittances in a timely manner. I get no satisfaction from customer service via phone calls or in writing. Thus, we get newer coverage at a higher cost, everything is ok for a few months, then no timely remittances again & the same thing happens again with customer service (sic).

This company doesn't deserve a star based on my recent experience. I have had a policy on each of my sons since 2015 with Globe Life. I recently noticed strange messages on one of the two accounts, so I gave them a call. One representative told me payments that I've been making have not been processed because I was making payments too quickly--really?? I make payments monthly and sometimes I make a 3 month payment via the app. Nevertheless, both accounts are current according to my bank statements. I receive confirmation notices from Globe Life and notice the payments documented on my bank statements for both policies. Most recently, one policy has gone into an inactive status while the other policy is in a paid to date status. I noticed last week that a message of "premium paying back" was attached to the status of one of the policies.

Tried to make a payment online, but system didn't respond. Called Customer Dis-Service but they don't work on weekends. Very odd business policy - they don't want your money unless you contact them during the week...

I contacted Globe Life about whole life insurance for the amount of $30,000. Everything went well until I was asked if I was mentally or physically disabled. I said yes to one of the questions. I get a call about a week later from the underwriter going in depth about my disability (Which is a mild one). I understand from research that there are some questions they are not allowed to ask. I was very honest. I had not heard anything for a couple of weeks so I called. Yes I have been approved but for only $5,000 not $30,000. Of course they know they can't discriminate on disability so they give me the lowest amount which we know does not even begin to pay for funeral expenses. You try to be honest and this is what happens. I asked why such a low amount and I was told I would have to put that in writing to the company to find out. Do not believe no discrimination, no health questions, or fairness with this company. I'm a good example of that lie.

I signed up for 250,000 in term life and another 250,000 accidental death policy. because they could not find anything medically wrong with me they chose to deny my application... I contacted them to find out why I have not received my policy nor has any payment been processed, at that time they informed me that underwriting had denied my application for the above reasons. People get coverage for obvious reasons, for a company to deny your application and not contact you by email phone or mail and inform you of the decision is absolutely absurd. I thought this company was a good company but boy was I wrong!