Globe Life Insurance Reviews

I emailed Globe Life and Accidental Insurance customer service and told them I still have my full original copy of my policy from January of 2012, but I misplaced/lost a page or two, but I wasn't sure which pages they were. They emailed me back and said they are sending a duplicate of it. That's just great!

I called to cancel a policy for my son who is now grown and has his own policies. They were very helpful!

Their products are good and reasonably priced. I have life insurance policies on three grandchildren and a Home Mortgage Policy. Their new online pay website was very glitchy and I had to contact a live customer agent for assistance. Once connected, the agent was very helpful and stayed on the phone for about 20 minutes to help get a resolution.

Life insurance I can afford and such nice people to deal with. Also at the passing of my daughter the funeral home summited the claim and by the next day it was done. Would recommend them to everyone.

I really want to thank my representative and sales woman by the name Karan **!!! If you ever see this please know I love you.... You did an amazing job today and I really felt as tho we known each other 4 yrs... I hope you receive a high preference certificate.... You really help me and my family and I hope you continue to provide EXCELLENT SERVICE!!!

My agent couldn't simple questions. I am hoping they will not accept my application.

My father had this life insurance and when his dementia kept him from taking care of his policies he gave me POA so that I could take care of them for him. The wait times to talk to someone are ridiculous and you can’t even get to someone without policy numbers that I don’t have because the payments were taken out automatically from a checking account that he wanted closed or a phone number that he longer had. I just wanted to switch the payments to his new account so when I finally get to someone who could help they tell me just fax it in and wait a week. I asked because I don’t have the policy numbers on hand if I needed to put any other information on it, no was the answer.

I was in tears trying to pay my bill! I could get to the login, then I'd be asked to verify, this I did three times. Every time I had to go back to the beginning. I finally realized that on every page working up to making a payment. I was being asked to buy more insurance, but upon refusal, I had to start all over. There was no customer service that was able to help. I tried to find a phone number for them, but there was NO phone number on the website. So I checked on my paper bill from the mail. There is no phone number on the bill. I googled this company, found a phone number.

The phone service is just awful. No one ever answers the phone.

The fact that I started all of the policies when my kids were very young, and now they are adults. I am still paying for the policies (under my name and primary policyholder), that I do not have any rights anymore to do any requests or changes. Plus, all the money that was put in towards this policy, and it is only worth around $500. I can't bow out because I lose all dinero that was put it.

They will take your money but when it comes time to pay out good luck..Been over 2 months and they keep wanting more paperwork when they said they were done. Still waiting with no help. Do not buy from them..

The new website on Globe Life is not good. I have 3 policies with globe for my grand children. Before I could pay all premiums at one time. Now I can only pay one at a time and have to login 3 times to pay all 3 or call the rest in. This is not good on a 84 year old man with little computer experience. I feel like Globe can do better than this. I have had insurance with Globe for over 25 years and this is the hardest time I have ever had to try to pay on the website.

The call in system is so extensive and you get right to the end and it says if you still need to speak to a representative stay on the line. Then it comes back and says sorry no choices disconnect. When I finally got through to representative, she could not help me. The system is down.

Yuck, there's no possible way to get a loan against this policy since it's Term Life until age 90. Even if there's a possibility of converting it to Whole life, the premiums are non-transferable, which would mean starting over from scratch, while missing the window on your 65th birthday.

This was my sister's policy for death insurance. This company is HORRIBLE to work with. They are so inaccurate about the things they tell you on the phone! I have had nothing but grief with them!

I have a term policy on a relative who just passed away. I have called three different numbers for Globe Life. They all hang up on me when I try to reach the claims department. I tried to do a claim online but it keeps saying the service is unavailable. I need to speak with someone in the claims department immediately. I’m starting to worry that this company might be a scam.

I just called to cancel my policy with Globe and I experienced the worst experience ever from a company representative. Pure pressure.

I have this for my grandkids. I'm hoping to help them with their college expenses when that time comes.

I called to ask a question about my policy and in the 48 hours since that call, I have received nonstop spam calls wanting to sell me insurance.. I do not appreciate my # being sold and disrespecting my privacy.

Wanted to change policy. Misinformed by 3 different Globe customer service representative. So I decided to cancel all policies, and couldn't get to retention dept. Kept getting hung on after minimum information given. After 3rd attempt I was connected to a nice, informative person. I decided to hold off. But my daughter is absolutely going to cancel her and her dad's policies. Worst experience ever.

When I purchased this policy, I assumed it was whole life, why did I assume that, it was sold as that, now I find the policy ends when I am 80, just next year, I have had this policy since 2019, how could it be that I just now found out this is not a whole life?? Needless to say, I am not confused, nor demented, just tricked, been paying all this time and did not have a clue??! Don't make the same mistake, tho I can not say howto prevent it. Martha **, Georgia

I have 3 policies with Globe Life. I tried to do this online and made a follow up call. They don’t read anything you reply to them. It wasn’t until the 3rd customer service representative that I found out one of the 3 had to be sent to a different email. They listed a minor as owner of a policy but gave me incomplete directions on how to rectify. Kept sending me blank forms to complete because they said the policy number was wrong but no information as to which policy they were referring to. And to top it all off when I took a survey at the end of the call, I attempted twice to give them a low rating and was told they couldn’t accept that answer.

Very poor customer service. I had to call the number 4 times before it STOPPED dropping the call. First agent I spoke to wanted me to buy more coverage, when I said NO, he hung up on me!! Why is it so difficult to speak to a LIVE agent? As soon as my new policy with a different company takes effect, I AM CANCELING THIS POOR excuse for an insurance company!!!

The worsted insurance company that do want give poor insurance. If want life insurance do not go to them.

I cannot get hold of anyone, no matter what time of day or what day. It’s all this automated stuff, I need to speak to a real person, not some random computer voice.

Nancy was very helpful in updating records for two (2) life insurance policies.

I called Globe Life Insurance on July 2, 2026. I made arrangements to call ɓack on July 3, 2026 and make payments to catch up my policy. I didn't know till I called this morning to make the payments that they are closed on July 3 for the July 4 holiday. I'm sure they're closed tomorrow also. I was given wrong information.

They never did get me a fair price for a 50K term policy! Double the price what other term policy companies were offering. Phone system was bad as well as I was hung up on twice! Don't waste you time.

Took very good care of me. Very professional and solved my problem quickly and with no hiccups. Recommend them highly!!

Easily accessible. Easy to complete transaction. A summary of the yearly costs would be beneficial.

I am 78 years old and not good with computers. First I spent about 2 hours on phone hold after fighting their computer system. Gave up. Tried the computer, After answering the same questions repeatedly I was finally able to log in. After logging in I was told to print out the forms, sign them and mail them in. Now I have to find a printer. My wife just passed away, I don't have time for this. Don't you want to pay a claim? Pick up the phone, talk to me!

Very pleasant, helpful, answered all my questions and helped me understand what I needed to know.

The policy was easy to get and easy to understand. It was a great rate!

Getting through to this company, regardless of whether you call first thing in the AM on a Tuesday or end of day on a Thursday, the hold times are ridiculously long. That would not be an issue if the customer service reps were helpful and courteous, which has been a rarity since I have become payer on the policy. Getting correct and helpful, explanatory answers is next to impossible with most of your representatives.

The staff were very helpful and pleasant. Elijah ** assisted me, asking thorough questions to coordinate the perfect plan for me and my family!

Sent an email requesting an answer about my policy. Have not gotten any response.

Do not waste your time filling out their health survey. Which in my opinion is the exact same as asking medical exam questions! We were trying to find my husband some good insurance before an upcoming surgery. When we finally got their underwriters approval we got an insulting offer of $5k high premium offer for an insurance that wouldn't even pay out hardly anything in the event of his death! Insulting!! The only reviews you see on their page is good reviews, probably computer-generated, because we tried to call several times to cancel & everytime I ask for a representative it hung up on me! So for that I automatically give them poor customer service too! So again I say, don't even bother wasting your time applying for such an insulting offer that doesn’t even payout the full $5k for 5 yrs! My husband is worth more than $5k!

The rating is low because I have an overcharge dispute. Sent proof and still no help from customer service. Calls and several emails later and I'm still frustrated.

Extremely disappointed with Globe Life Liberty National. What should have been a straightforward transfer process turned into weeks of unnecessary delays, poor communication, and misinformation. It became very clear that the priority was not the client’s best interest, but keeping the client’s money from being moved elsewhere. Clients deserve honesty, transparency, and timely service when making important financial decisions—not stall tactics and confusion. Based on this experience, I would not recommend this company to anyone expecting professional handling of their policies or funds.

I had a very unprofessional employee call my relatives without my permission. When I called him back, he answered the phone like he was just some dude. Very rude demeanor.