Globe Life Insurance

They were courteous, polite, and Quick and every agent was compassionate in the claims department. They answered all my questions. It was a noncontested policy and everything went smoothly. Would recommend this company.

I called to complain about Globe Life's awful policy service. In this case, the young lady was patient and allowed me to vent. I give her kudos. I know it was not her that failed us but those in Policy Service and I reiterated several times that I appreciated her listening. I am taking my six policies from Globe Life. It is patently obvious that the company cares about nothing but getting their premiums. When it comes to the simplest tasks that require editing items on my policy, they fail repeatedly. However, in this instance, I cannot fault the representative for her time and that's why I rate 'Good,' here rather than 'Average" - at best.

I took a life policy out on my grandson when he was a few months. I never thought I would use the policy. I never thought we would lose him at the age of 19. A parent and grandparents' worse nightmare. I am so thankful to Globe Life. We could not have taken care of him without the policy. The funeral cost were paid very quickly with no stress of me handling anything and I could stay focused on what needed done. Thank you from all of us.

Had to change some grand child policy. Emmanuel ** was not able To enter data in online account. Also wanted to increase life insurance by $5000. Agent was able to help me to get policy on online account and to increase life insurance by additional $5000!

Quick, easy. Individual was personable and caring. Knowledgeable on the information I was seeking and provided me with the precise documents I requested. She was also cautious about my identity information. I believe all the necessary questions were asked of me.

Near 30 years with Globe and they do everything to make it difficult when you need to do business with them. After 25 years of drafting my account, my now adult child is the only one to make the payment on MY Account stop. I pay for the policies, I bought the policy, but Globe will not allow me to cancel the draft on MY account and request regular billing. Absurd. It's my money, my account and no way to stop payment debited on my acct., They actually let me have to cancel ALL 4 policies for my grandchildren currently debited and lose my business, since my only option is to block Globe, just to stop ONE debit from happening. Very poor business practices. Also, a relative is now on FOUR months in trying to file a claim on her relative. Not sure I have ever seen such BAD customer service anywhere, hence the BBB ratings and consumer complaints are very telling.

The death of my mother was already traumatized experience and the last thing I wanted to deal with Globe Life refused to payout the benefit from the Life Insurance. I took a Life Insurance of $50,000 for my mother final arrangements and she passed, we assigned the Life Insurance to the funeral home where the services came up to about $19,0000 the third party would be paying to the funeral home. Globe life after numerous calls they have released only $8,000 to me, the amount to be released should have been at least $30,000.

My uncle passed in July of 2022. He had a policy with Globe Life & Accident Insurance for $25,000. The claim was 2 months from being held in the 2 year period. They researched his medical records for over 6 months before denying the claim. We are left with mountains of bills and heartache after his sudden death. Globe Life has not given a reason why it was denied. Be aware of this life insurance company! They will do anything to deny a claim!

Trying to cancel a policy that was transferred to me after my Mom died. First call resulted in no action on their part. I sent a request through their online form next, and that was ignored. I made a second call, and the representative told me using the form that was the wrong way to make my request. He told me that I need to send a bunch of info over email, including my SSN. I said I wasn't comfortable doing that, which was met with a weird attitude. I finally was gifted with the proper email address to contact, and they replied. The first time. They let me know which info to send to cancel the policy (didn't include my SSN). I sent that info and haven't heard back in 20 days. Reached out again and waiting.

I reapplied for life insurance, and was denied because of supposedly medication that’s on my prescription records, I’m a healthy 33 year old female mind you. I had insurance with this company up until February of this year… Now all of sudden I can get new life insurance because of my depression medication that I took in 2017 after the death of my child…