Globe Life Insurance Reviews

Just spoke to Rajai ** asking a question re my policies. I have been paying on for my children and grandchildren. Rajai was very professional, to the point, asked if I had any more questions. How much more professional could one be? He was the epitome of professionalism and represented the company well. He’s a keeper.

My dad bought life policies for my kids(over a decade ago), and now he has given the policies to me to take care of and manage them as the kids are aging out of the home. I need assistance with some of these steps on certain policies, and I received all the help I needed in under 10 minutes between to call-ins.

The young lady was well educated in what I called about! She made sure I understood all my options before I made a final decision. She was very clear explaining when I need to ask her a question! She is a very good asset to your company!

I contacted them by phone to change my beneficiary. They made this process super easy.. I was able to e-sign the document and make the necessary changes. The consultant I spoke with on the phone was super friendly and very helpful.

I have been insured with Globe Life for so many years and when I wasn't able to find my policy papers with them, I called and asked them some very pertinent questions and asked them to please send me a detailed and updated policy, they were only too happy to answer my questions and will indeed send me a copy of my policy.

I called Globe Life Insurance on July 2, 2026. I made arrangements to call ɓack on July 3, 2026 and make payments to catch up my policy. I didn't know till I called this morning to make the payments that they are closed on July 3 for the July 4 holiday. I'm sure they're closed tomorrow also. I was given wrong information.

They never did get me a fair price for a 50K term policy! Double the price what other term policy companies were offering. Phone system was bad as well as I was hung up on twice! Don't waste you time.

Took very good care of me. Very professional and solved my problem quickly and with no hiccups. Recommend them highly!!

Easily accessible. Easy to complete transaction. A summary of the yearly costs would be beneficial.

I am 78 years old and not good with computers. First I spent about 2 hours on phone hold after fighting their computer system. Gave up. Tried the computer, After answering the same questions repeatedly I was finally able to log in. After logging in I was told to print out the forms, sign them and mail them in. Now I have to find a printer. My wife just passed away, I don't have time for this. Don't you want to pay a claim? Pick up the phone, talk to me!

Very pleasant, helpful, answered all my questions and helped me understand what I needed to know.

The policy was easy to get and easy to understand. It was a great rate!

Getting through to this company, regardless of whether you call first thing in the AM on a Tuesday or end of day on a Thursday, the hold times are ridiculously long. That would not be an issue if the customer service reps were helpful and courteous, which has been a rarity since I have become payer on the policy. Getting correct and helpful, explanatory answers is next to impossible with most of your representatives.

The staff were very helpful and pleasant. Elijah ** assisted me, asking thorough questions to coordinate the perfect plan for me and my family!

Sent an email requesting an answer about my policy. Have not gotten any response.

Do not waste your time filling out their health survey. Which in my opinion is the exact same as asking medical exam questions! We were trying to find my husband some good insurance before an upcoming surgery. When we finally got their underwriters approval we got an insulting offer of $5k high premium offer for an insurance that wouldn't even pay out hardly anything in the event of his death! Insulting!! The only reviews you see on their page is good reviews, probably computer-generated, because we tried to call several times to cancel & everytime I ask for a representative it hung up on me! So for that I automatically give them poor customer service too! So again I say, don't even bother wasting your time applying for such an insulting offer that doesn’t even payout the full $5k for 5 yrs! My husband is worth more than $5k!

The rating is low because I have an overcharge dispute. Sent proof and still no help from customer service. Calls and several emails later and I'm still frustrated.

Extremely disappointed with Globe Life Liberty National. What should have been a straightforward transfer process turned into weeks of unnecessary delays, poor communication, and misinformation. It became very clear that the priority was not the client’s best interest, but keeping the client’s money from being moved elsewhere. Clients deserve honesty, transparency, and timely service when making important financial decisions—not stall tactics and confusion. Based on this experience, I would not recommend this company to anyone expecting professional handling of their policies or funds.

I had a very unprofessional employee call my relatives without my permission. When I called him back, he answered the phone like he was just some dude. Very rude demeanor.

I was contacted out of the blue by Brian **, who identified himself as a supervisor and benefits coordinator for Globe Life, stating that I had inquired about life insurance. I had not intentionally done so, and if my information was submitted, it was likely through a third party source or lead generator. I already have life insurance and politely explained that I was not interested. His response back to me was: “Sure buddy, someone just made up an inquiry with your name, email address and date of birth.”

Friendly and professional. Takes the time to listen. Spoke to a person.

I am writing this review to make others aware of the service I have received from Globe Life. Since March 12, 2026, I have been trying to add my daughter to the policies of my grandchildren as the Contingent Owner and Contingent Beneficiary. Despite completing all the required forms to make this change, Globe Life has yet to get it right. This should have been resolved on the first day the request was received. The lack of efficiency and competence is deeply concerning. I have sent an email today stating that if I do not receive a phone call from a manager within 48 hours, I will be cancelling all four of my policies. I am extremely frustrated and disappointed with this experience.

Under these circumstances this company has been very helpful and informative about what we needed to get done. Thank you.

I am starting to think that Globe life is a scam. Is it?

The agent was very knowledgeable and resolved my issue.

All I can say is Don’t Call to pay your bill unless you want to be on the phone for hr. Just Not good customer service.

I have carried 6 policies with Globe Life since 2018. In February 2025, during a financial hardship, I applied for small loans on my policies. While I appreciated having the ability to access the loans, the process became extremely frustrating and delayed. One of my loan requests was even canceled shortly after submission, and it took repeated follow-ups and significant effort just to get the loans processed.

Telephone support was able to help me make the changes I needed.

I spoke with a insurance representative 2 days ago inquiring about updating my payment method. Next thing I was charged 3 different amounts in one day then another amount the following day. I don’t know where the charge came from but will be calling them Monday morning!

I’ve been following my claim for a while now and they take way too long to process my claim after having all the information received and the customer service reps are rude and they will hang up on you. This is my first experience with Globe Life and their long slowish process.

After reading so many bad reviews, I'm so glad I didn't sign up with Globe. Almost did today. They are persistently sending me mailings. Don't want to deal with companies out of my state.

I have been with this company 27 years on one policy. And 13 years on other one. I sent a email asking for cash value on policies. And asked they send me a email with information. I have received nothing besides asking for my billing address which I sent them and they said they would review it and then send information. This has been going on for three days, still no information on what the cash value is. As long as I have been with company I could know what my cash value is. They been taking my money for these policies. I would think it's not that hard to let me know about my policies. Guess not, don't think it's fair.

I would give them 0 stars if I could. I had a life insurance policy with Globe Life where I was the confirmed owner and the person responsible for making all premium payments. I contacted customer service multiple times to verify ownership, and each time I received inconsistent and conflicting information from different representatives. After escalating the issue, I was clearly told that only I had the authority to make changes or cancel the policy. Despite those assurances, I later received notice from their legal department that the policy had been canceled based on a request from the insured, who is not the owner and should not have had the authority to cancel it.

It took over 12 days for my payment to post to my checking account. I feel like that is way too long even though it states on their information pages that payments will post within 3 to 5 business days.

The representative was very knowledgeable, professional, and very, very kind not to mention patience.

People there are so polite and very knowledgeable and don't mind taking their time to explain things to you. I thought that was nice.

I would like to compliment this company on how they conduct business and I haven’t had any problems. I like the new website, I can make my payments much easier. I called the company for some information, and the young lady that help me was great, awesome customer service, and explained to me how to conduct my business that I called about and sent the necessary document I needed. Thank you.

I had purchased life insurance for each of my grandchildren when they were born. It’s very hard to actually talk to a person when service is needed. They send out information to increase coverage every so many years, after purchasing increases I discovered that after 20 years it was no longer in effect. Also when I canceled those because I wanted permanent insurance I switched to buying replacement coverage. 2 of 3 were approved and the youngest boy wasn’t. It was approved the 20 year way? This is a healthy 7 year old who plays sports and has no issues. After having paid for coverage for a lot of years I decided to cancel all my policies, I had 7, and get coverage that will be paid in full for each child in 20 years. The cash value on the policies I canceled was such a minimal amount it was upsetting. Also it is a hassle to deal with cancellation making it several calls, emails and still waiting on 2 of them to be approved!

Logging into the app or website has been followed by a request to change your password. Then the request has an error and you can't access your account to view or pay. I've tried contacting them for help but no answer yet. It's hard to give a positive review when you can't access your account.

Spoke to Tania ** back in September 2025. She had no problem continuing to call me to schedule a review to sell me more coverage and then harassed my family members that I only provided contact information as beneficiaries for my policy trying to sell them on insurance. I asked for information to update my automatic payment which I never received even after emailing her several times. Then I emailed customer service, they responded a few days later asking for my DOB and name which I provided on 3/2 and followed up 2 additional times and have not heard back. Don't waste your time with this company if you need any customer service. It is a joke.