Globe Life Insurance Reviews

The customer service agent that assisted me with the name change on my son's policy was very courteous, friendly and professional. She helped me to find where on the website to go & download the correct paperwork.

My family member was killed last year and they want pay the life insurance policy. I have other policies that I want to cancel all policies they are still take my money for the other policies and want paid are contact me about it.

I've been paying on a policy for over 25 years. About 15 months ago, I increased the policy amount. Since then, they've been pulling out the OLD authorized amount along with the new authorized amount. They then notice the mistake and send a check every month, but the check is sent to someone NOT affiliated with the account at all! I've sent numerous letters and emails and have been completely ignored. In the meantime, they're holding my money. I have lost all confidence in them.

After reading Globe Life claims reviews I have a feeling that my claim won't pay. My brother passed Nov 14 2021. My policy was 2 1/2 months from 2 years. I’m still waiting. All paperwork was turned in the same week. Death certificate was turned in over 2 weeks ago. Don’t understand why it take so long. I have 3 other policies with Globe life. I hope they don’t fail me because there is no way I will go thru this with my other love ones. Family’s go thru enough to have to wait months for a answer on a policy. It’s just not right. I will update.

Globe Life Claims customer service is beyond frustrating and unhelpful at the minimum. I started this process in July, it is now December and we are no further along in the process than when we started. My frustration is not so much how long it is taking, because I understand contested policies take a while (although 6 months is a bit excessive), but it is the misinformation of the representatives when I call, I cannot digest. I have called multiple times (at least twelve times since July), and each time I call, without fail inaccurate information is passed to me. For example, I spoke to a representative who stated all documents had been received and nothing else is needed from me.

I had a claim that I filed with them after my Mom passed and they handled it all with ease and asap. Only had to fax in the info they needed and no problems or questions. They handled it with care. I’m actually getting my family a policy with them.

My grandkids parents have passed away, so any affairs are handled by us their grandparents, and Globe Life DID handle this need immediately! There is 5 children, now I have a life policy on all, 11 years to 25. This took a lot off us knowing now they are covered for the rest of their lives and it was a fast process to go thru with globe life. I do recommend them, truly!

We have had so much trouble with Globe Life and it only came to light when our granddaughter passed away and we had a policy on her we have taken our policies on all our grandchildren and now come to find out that son when they turn 21 they took over ownership of their policies so now we're having to have our grandchildren that are adults call to get forms in order to add beneficiaries and my husband and I have taken out the policies on all the grandchildren and have been paying it for years.

I find it ridiculous that Globe Life is still sending out paper statements when technology is so prevalent in our society. I borrowed some money against my whole life insurance policy and wanted to access my account to make payments. Now, I wrote down my account information when I registered and had used it several times, so I know it was correct. When I couldn't log on, I looked for a password reset. There isn't one. I spoke to a service representative who said doing a reset is not possible, even if I could verify all of my information.

Globe Life has not provided me with benefits that I have paid for..Life insurance benefits for my son's burial..Contacted this company numerous time each time given a different response..All legal documents submitted..Persons to contact for verification of my son's passing provided..It has been over a month. Now they are stating I must continue to wait..This is unfair business practice to a customer of 17 years with numerous policies with this company..Requesting an inquiry...Legal action to follow...

Globe Life sold my Dad 3 different policies. My dad is a 74 yr. old senior. He was under the assumption his policies were similar for his Son, and grandsons. Only one policy has cash value and two expired. He kept paying and globe life kept taking his money. I called and canceled all policies. When we called to cancel they asked for initial information that my dad didn’t remember and kept applying what they called loans to keep policies active. Terrible customer service and disrespect towards a senior.

Not specific, practical experience. Just think it's a good company to buy life insurance from. We have not had the chance or experience on other issues as of this date, but overall business communication has been good, and rates are affordable.

STAY AWAY FROM THIS COMPANY -- unless you enjoy harassment and anguish. I took out 6 policies, for myself and family members. I requested (up front) to be paperless. I also setup autopay right away. Within a few months I began getting FLOODS of solicitation mail (PAPER MAIL) for increases on policy coverage amounts - AND late notices for 2 of my 6 accounts - which were ALL set up for autopay at the same time. I made call after call after call to request paperless and to correct the autopay "glitch" that caused 2 of my accounts to be delinquent *(all were paid from same personal account but somehow 2 of the 6 accounts miraculously "fell off" my autopay order...). I cannot count the calls and emails I spent time making in my exasperating attempts to STOP the paper mail solicitations from coming.

I signed up for life insurance for my dad, did not complete the process for the application for it to be finalize. Did not receive any communication about the policy or how much I’m going to be paying per month, until I was charged $153, 2 months after applying. Did not provide any ssn number or gov issue ID Nothing!!! The company is a scam and be aware of them. I’ve talked to multiple insurance agents and family and friends this is a scam, especially during these time it’s unbelievable. How this is supposed to be a reputable company but they conduct business like this.

This was the most stressful experience I have ever had with any company. I've called 5 times. After waiting 20 to 30 minutes disconnected!! Left messages. No call returned!! I called Rafael who sold me the policy. Left 2 messages. No return call!! Finally called Chase to dispute the double charge. Still no response from Globe Life!!!

Walked me through technical issues and assisted with account reviews. Representative asked questions and answered one that I had concerning updating my accounts online. I am very happy with the feedback!

We took out policies on 3 of our grandchildren when they were little. My husband was beneficiary on their policies. My husband passed away so I called Globe Life & they told me to send them written request plus copy of Death certificate, which I did, I ask them to change the beneficiaries to our daughter. They did on 2 policies but changed the beneficiary on the third policy to the person that we had insurance on. He can't be beneficiary on his own policy, so once again I called. They told me that was their discretion who the beneficiary is because he's over 21 now. I'm paying the premiums not Globe Life nor is my grandson. I told them they didn't have the to right to make these decisions. Would not recommend anyone buying life insurance from them.

I was drawn by their advertisements about "No heath questions" yet, they have asked me 4 times about my health and they have ignored my application for life ins coverage. 4 times I filled out my questions and answers. Why they're asking me questions about my health if they advertised that it would not be any questions about my health history.

My experience was spectacular. I thank Globe Life customer service very much for their help, for their knowledge, for everything that they do. Congratulations spectacular Customer Service. I need it to update my payment information because they hacked my debit card and my account. She was very helpful, immediately knew what to do. Ask me my name, my birthday, my address and found my account and immediately corrected it and updated it.

I called to have some updates made and I was told that I would receive an email with the papers that I needed to print out and send back to have the updates made. I never received the email so now I'll have to call and be on hold for an hour to talk to someone about this again.

Poor messaging from Service Personnel to get a refund for overpayment of a quarterly premium. Wasted nearly 10 days of time going back and forth with representatives of Globe Life service team. As I was informed of different processes and requirements to get the refund.

Paid for policy, gave 100% truthful and accurate medical questionnaire, was approved and patient died after three months of policy being active. Patient was not sick at the time of purchasing policy but they state that we lied on the questionnaire so they do not have to pay out the policy. Not a good practice for a business.

This company is predatory, shady and unethical. Looking for quotes for life insurance ended up in bills, past due threats and poor service for something that was never signed for. I NEVER SIGNED A LIFE INSURANCE POLICY OR AGREEMENT BUT THEY KEPT SENDING ME BILLS!! Took three hours and several calls to get the “active policy” canceled. Then 3 weeks later the bills for my wife’s “policy” start rolling in. Again we never signed an agreement or policy, never made a down payment, never entered an agreement verbal or signed and they were threatening with past due bills again now for my wife!!! 2 hours only this time with customer service. Avoid them at all costs!

I am very happy with the policy that I purchased for my grandson. I like that my payments will never go up as long as he has this insurance, he's only just turned 1 so he will surely benefit from this in the future.

Despite repeated requests for GL to stop sending spam emails, I continue to receive messages. Can you trust a company that uses such tactics?! I have also filed complaints with the FTC. GL uses third party marketing companies for spam to attempt to avoid responsibility.

Customer Service needs to improve, I waited online too long and then felt like I was disturbing them. I discontinued my service for that very reason. Plus you pay too much for little coverage. Customer service sucks.

When I got this life insurance for my daughter in 2005 I was told that my daughter could burrow against it. Now they tell me that's not right so I told them every time I called I would get a different answer. Now they said if I cancel the life insurance I would only get 229 dollars after spending out all the money for 14 years. Do not fall for this life insurance for children or adults. Oh ya they told me my daughter can benefit from this policy and I said how in the world could she benefit from a life insurance policy. They actually said it's In her best interest to have a life insurance on her. I said she has to die to get any money and how would that benefit her. She would be gone. They're in it for the money. They lie to you. Beware.

Way too slow for this type of situation. My mother passed August 22, I filed the claim on Aug 30. Was told it was processed on Sept 9, it's now Oct 4, and nothing still. Stay away from Globe Life. To me, this is unacceptable during a time of loss of a loved one. This is ridiculous.

For years they have been reliable and professional. No over sales or constant interruptions by phone or email. Just a few friendly reminders a year that they are available to fulfill our insurance needs for the entire family.

I called listening to menus, followed instructions and spoke to a person. Representative was polite, professional and answered my request for copies of policy. Was told should be received 5 to 7 days. Made payment, received confirmation and concluded our call.

My wife and I had policies with this company and when we cancelled both policies they continued to take the auto-payment from our bank account for one policy, refusing to refund it even though the supervisor we talked to told us that both policies were cancelled. They did say that we could wait for a month or longer to receive a refund. Their incompetence should not inconvenience their customers to this extent.

About 15 years ago my wife purchased a life insurance policy for me in the amount of $30,000. I have been paying on it religiously for all these years. Now that I turned 56 my premium went up from $139 every 3 months to $175 every 3 months. I called them to find out why. As it turns out it's what they call a term life policy which means every 5 years it goes up.

This company does not keep their books in order. I called to check on my 4 policies and we made a beneficiary change months after we got the policy in 2016 and they still had the information wrong. Online when I pulled up my account it showed correctly but when I call In the reps don't know anything. That's not good, we are talking about life insurance. If something happens I don't want my family scrambling or believing the incompetent customer service reps.

I appreciate the person I worked with to begin the application process. They were most helpful and had ready answers to all of my questions. While I have not heard back regarding a final approval, I am very pleased with the process thus far.

Jimmy was exceptional, professional and very knowledgeable. He made the whole process easy and pleasant. It was truly a pleasure speaking with him. I will gladly recommend this company to my friends and family.

Hello. My name is Sherie **. In October of 2019 I decided to get a insurance policy for our mother not knowing that she was sick. Our mother was diagnosed with stage 4 colon cancer in December 5, 2020. Since the day we found out I took it upon myself to take care of our mother. While caring for our mother in and out the hospital and also my own family, I ended up getting Covid in January for a month. I lost my job of 9 years March 26, 2021. The day after that March 27, 2021 our mother was hospitalized, she was released April 5, 2021, and passed away April 7, 2021. I did not realize that the insurance policy had to be in place for 2 years in order to be claimed.

It's been 39 days and still no payout, this is on a incontestable life policy. Call after call waiting on doctors' signatures. Death certificate took 15 days and then once the company had it it took them 17 days to acknowledge it was in their possession.

I made a payment online and there was a problem. I received a kind letter reminding me of past due. However, my policy would stay active until I was able to make payment online or by phone. This was 10 days later after payment was due. They were very understanding of the issue I had with their system.

Traveling abroad, got tied up by Covid, and needed to update information regarding my policy (which I didn't have with me). Customer service people sent my policy number, pointed me to the right website and gave me instructions on how to view/download it. One message each was all it took to get exactly what I needed.

Have not yet received my refund after a month. Was told I will receive my refund within 15 days. Every person I spoke with passed the buck. Never would have believed a well known company would be so petty and desperate to lie repeatedly.

Very accommodating, knowledgeable, helpful, informative what to expect, what happens, who to call for help, when and how payments would be taken out. Paul did all the work for my husband and I. Very appreciative of all the guidance between whole life and term life.

Great experience courtesy, knowledgeable, all questions answered with professional manner and 100%Satisfaction. With a variety of life and accidental plans. Costs of plans also vary to choose from for you and family members.

Globe Life made a mistake on the birthrate. I told her she made all of these restrictions on what I needed on a bland semi-aggressive tone then she gave me a email to make corrections. The email was wrong... Smh.. I'm just frustrated at this point.

I contacted this company because I had moved and I was behind about three payments for my life insurance and wanted to get it reinstated for me and members of my family. I spoke with the representative and she was the most helpful and knowledgeable person I have spoken to at a company in a long time. She was also extremely patient. She checked each policy to see if there was a build up of value that would allow me to waive a couple Months of premiums. She assisted me get me up-to-date and was just a wonderful lady.

I called customer service, they brought up my account and assured me I was up to date. I wanted to make sure I had put enough money on my visa card. I pay other bills with the same card and they are all due about the same time.

I have been with Globe Life since 2010. I paid my premiums online. The last time I tried to pay my bill online it would not let me in. I spoke with two customer service reps and each was not able to help me. The last go around I worked with another rep and she solved the problem!

My mother passed 3 months ago and I have got nothing but the runaround from Globe! I’m so happy that I had the means to bury my mother properly because this was my first time going through this experience but I know this was not the right way! My mother's policy was even being paid after she passed and still haven’t received a dime from Globe! I would not recommend them to nobody and me, my kids, my sibling and their kids, my dad, all have policies with globe that we will be canceling soon because I hope to never go through this again!

I just signed up and after I signed up it went all downhill. I asked if I could review my policy and they said it was being mailed. I asked if I could view it online and they couldn't tell me how to view my policy online. I was then put on hold and they hung up on me. After this, I went and read reviews on the better business bureau and they said the service was horrible.

I have over 13 policies with them. My best friend passed away a year ago and they just completed the claim 8/18/21. They won't tell me anything. All they are saying is that I have a letter coming in the mail. A representative said he would call me back and I still haven’t heard anything.

They helped me out in making sure my loved one was taken care of in our time of sorrow, I was very worried that we wouldn't be able to lay her to rest respectfully but Globe Life made sure we did not have to stress about anything.

Product may be fine if it's what you are looking for. However, trying to change anything on the policy you have to jump through major hoops even when you follow their specific directions. I have been trying to change ownership on the policy for over a month. Sent all the information they needed and I still received a letter asking for something I had already sent. Still no resolution a month later. Beware if you have to make any changes.

After several emails and phone calls with no responses, I did manage to get a customer service rep. I was informed of what I needed to to to change policy name. I as asked. I even waited the time period was to wait for updates. Month later, new premium bill comes in mail with all of the old information still the same. I've sent emails and phoned again. Another week has gone by and still no call or email back for responses.

The agent was very knowledgeable, patient, and relatable. I asked questions and he was willing to listen and find answers. He engaged well, as I talked about my kids and family. I had a very pleasant experience.

I appreciate the telephone call. I don't remember her name, you can look it up, but she was pleasant, efficient & courteous. I was concern about a letter that I received in the mail. She took the time to research for me & eased my concern.

I have made 2 calls so far requesting a beneficiary change, I was told both times that it would be emailed to me within 24 hours. This was one week ago and I have not received my request. As a result I will have to call them again today. I'm truly hoping that my family doesn't have issues like this when they need to claim my death.

The application that my mother filled out showed age groups for men and women, and amounts for policies, and at the very bottom of the application for nominal amounts of, $2.50, $5.00 etc., You could get Accidental coverage. When they sent my mom the policy and payment envelope I reviewed my mom's information and what Globe sent, and the additional coverage wasn't there. I called several times and each representative seemed to know nothing about the additional even though they said they saw the original application it was brushed aside. I finally was told that because of her age that she didn't qualify.

We had a policy for our dad and Globe Life has been excellent with throughout the whole process from start to finish. I would recommend Globe Life for your life insurance needs as they were easy to enroll and premiums were reasonable.

WHAT A SCAM! I signed up for Burial Insurance for $17.02/mo. They try now to charge me with $26.48/mo. They don't even explain or contact you with an explanation for what I have to pay. 36% more!!! WHAT A SCAM!

I was concerned my bill was late being paid. Thankfully, it was on time. The operator checked and all was well!! I wanted my payment to be drafted from my bank annually. The operator set that up with ease! I'm not worried any longer.

Globe Life Insurance has a wonderful plan for grandparents to give for their grandkids. Representative was very pleasant. Answered all questions in a timely manner. She was a pleasure to speak to and work with.

I called to cancel my policy. Was put on hold for over 20 minutes, then connected to the wrong department, twice, then put on hold again. Then disconnected. This happened 3 times. I also have written 2 emails requesting the same thing to which I have heard nothing to-date. I went on-line and took out 3 new policies. Nothing wrong there. This is a good company. They just need better training for their customer service personnel.

The hold wait was somewhat long but I did get through in an acceptable time. I was promised a confirmation email for my transaction and have not yet received it. I had a little trouble signing on their site so I was forced to call instead.

Excellent customer service - very fast. I asked to have a rider dropped because I thought "accident insurance" was any "accidental," or not intentional, death, when it was actually an "accident such as a car accident or falling off a roof, etc. I decided I didn't want that rider, emailed customer service and they removed it within just a few days, long before my next payment was due. I didn't have to sign anything extra or go through hoops to get it done, nor did I have to call them and be on hold for eons. It was very efficient!

I have been enrolled with Globe Life Insurance Company since 1990. I never had a problem with any payment transactions as well as during the passing of my 5 year old Son. The process of making funeral arrangements/paperwork for my Son with Globe Life was professional, with no problems, which was needed during that time. They are willing to ensure their Customers are satisfied and able to be prepared for unfortunate circumstances. As of today, my children as well as myself have a Life Insurance Policy with Globe Life.

Couldn't seem to get my message across as to what I needed to accomplish. I had a policy on my daughter from shortly after she got out of high school and she is now in her late 40s, established in a job, and has her own policy. I want to downsize my expenses and this policy with Globe Life is no longer needed so I wanted to cancel it and inquired if there was any cash value. Back and forth with all the ramifications of cancelling; I should do this, could do this, etc. Yes, there was a cash value, not much, and my loan would be paid off. At first, because she was an adult, she had to initiate the cancellation; then, I had to because she transferred the policy back to me so I could take out a loan; so alright then, what do I need to do. Each time there was an email, the same information was requested. Each email, I gave it.

Globe told me they would email me the forms to fill out for my husband death on 7/12/21, still no email from Globe Ins. Called Globe back on 7/27/21 and was told they would email me the forms for my husband's death right away. Still no email. So I will call them again.

Very affordable, love auto pay, it's a easy set up, I recommend Globe Life Insurance to all families, it will be the best decision you can make, the sooner the better, very friendly staff and there's a plan to fit your budget.

I called twice about taking money out of my account for two people not on my insurance plan with no results. One lady was very rude and was not helpful at all. I don't understand why the money was taken out anyway. The first time $13.99 was taken out and next time $38.99 was taken out for people I don't even know. So my question was why and why can't my money be returned back to my bank account??

Mind you that my dad had a term insurance with them. He had passed away since May 4, and funeral was May 14, 2021. I have not received anything from. Every time I called I am getting something such as waiting from a third party. I am very disappointed. Imagine if I was waiting for the money to burial my dad he would have still be in the morgue. That's not fair. Mind you my dad die by natural cause.

My father and brother both have the same name except jr and sr of course. Somehow this policy was turned into my brothers in which we have all three asked for a copy of the original and they will not send it to us! They told me there is nothing written in the birthday section. They have my brother's birthday instead of my father’s. Everything else plus signature is my father’s. Now how could this happen? HOW? They hang up when we all including my brother try to call. Why can’t they send the original???? Why was my father’s policy turned into my brother's???? Idk. No one will talk. Just say, "let me see," then click, hang up. I’m so hurt and very upset and why can’t they send a copy of the original? Why????

My sister was killed in a car accident 10 weeks ago. I have had accident only insurance on her way more than 15 years...they are taking their time to pay this accidental life insurance claim off. I have sent everything that was needed. Some of the holdup was that more info was needed in the beginning of the claim and I wasn't told until many calls to them during my calls to check status of claim. There are bills that need to be paid with the payoff of this policy. An accident is an accident..this policy claim needs to be finalized.

Person on photo very pleasant, knowledgeable, and especially kind on the phone. The phone call went as expected very knowledgeable and experienced on the product, I would recommend any family and or friends to GlobeLife insurance.

Committed and dedicated to my request for help, no effort was needed and they did not refuse me directly. Excessive on mailings even after insured but passed one on to a family member. Would recommend.

I wanted information on obtaining life insurance. They were very helpful, took my application over phone, and it only took few minutes. They only had a few questions. I would recommend this company to others.

The young lady that assisted me was friendly, knowledgeable and fast. I need to stop a auto payment. Explain my situation and she was more than than happy to help. So also, informed me of lapse schedule.

My wife passed away from COVID-19 in February 2021. We buried her in March 2021. All claim documents were submitted within a week of her death, and they still have not settled our claim. They say that they are still reviewing the claim.

Customer service person went beyond the distance to help me. I appreciate the lady help and patience. She stay on phone line to make sure I was able to make my payment and at the end she wanted to know I need and help with something else.

I was approved for 2 policies. I cancelled one and was told that I have to show my personal bank statements for refund. This is a major breach of privacy. Also, the reps I spoke to gave me contradictory information on the process. This is a circus with lots of monkeys.

My husband call to cancel the insurance, he got transfer 3 times before he got a person to talked to and he got an attitude talking lady telling him the person insured is a male. My husband got ask, "Are you your wife?" He got insulted because of his voice really.

I had to change my payment info and couldn't find it on the site. I usually remember the rep's name; but forgot in this case. She was very helpful in assisting me! And very thoughtful. I wish all reps were like her.

I made a call to the company concerning payments on my insurance policies. Told the customer representative that I had paid. Gave her the amount of the payment when it was paid and she told me in no other words than for her to believe me that I would have to fax her the copies of my payments. To keep from acting ugly and rude as she was doing I took the information, told her thank you, hung up, went and faxed her the information and haven’t heard from them until now. When they wanted to know how they did. Don’t know if they received the fax or not but I know I paid the policy and sent the fax.

Sorry to inform your company that the representative that helped me out was very rude. I wanted to explain that I paid my may payment. I went in my bank. They gave me a copy showing it was paid and all your representative are very rude. That's my complaint.

An attorney called me from Globe Life. He fixed everything. I am so grateful I have already stopped shaking. I have dementia now and don't remember so much but back in the day I was pretty smart so I must have chosen this company for good reason. Thank you Globe Life for making this right.

The Supervisor named Lonnie has been a tremendous help to me in the last few weeks. I have multiple policies that had issues and she got to the bottom and resolved the issues. She's awesome!!! The best experience I've ever had dealing with an insurance company.

My cousin passed away 04-02-21 and the funeral service was on 04-17-21 and my father is the beneficiary on the policy. My father and I have been calling Globe Life Insurance several times. Vital Statistic is requiring a beneficiary and condolence letter in which we were only give a beneficiary letter. So we called over and over again for the condolence letter from the claims department in which every representative we have spoken to has proclaimed that they submitted request and as of today 05-25-21 nothing still has been provided to us.

Globe Life.. I will be calling tomorrow to follow up. I purchased 4 policies a few months ago and looked over the policies. I looked over them again tonight and realized none of them state they are whole life policies as I signed up for. 3 of them have payment rate schedules that increase payment amounts every 5 years. One of them looks as if it may be a whole life policy, but who knows. I signed up for 4 whole life policies and that is not what I got. You have a 30 day money back policy and yes, it has been longer than that, but your insurance products aren't clear in the policy. If it is whole life like I asked for, it should say that in the first paragraph and the rates should not go up. Someone mentioned this earlier so I'm not one of them one off cases.

I was a little disappointed in the claims department. Apparently, after submitting the required information twice, claims department stated they hadn’t received it. My account was closed until they were contacted. I had to re-submit a form via email (to ensure it was sent). I realize Globe is busy and possibly have many claims but for a parent to go through not only the death of a child but having to worry whether the information has been submitted a third time is devastating. For this, I give them poor service. Hopefully, I won’t have to provide anymore documentation.

I processed paperwork on the phone for $40,000 of life insurance. Globe sent me paperwork for additional info before they would grant the coverage. I had decided not to pursue this coverage and didn't send back the paperwork required. Globe took it upon themselves to open a policy for $10,000 without my approval and deducted money from my bank account for 2 months. When I realized what was happening I called to cancel and requested a refund because I did not authorize this policy. First they told me to email, then they said an email wasn't enough. I sent a letter. They have refused to refund me because it was more than 30 days even though I never authorized that policy.

They don't listen to what you order online. When you order the policy they give you whatever they want you to have. You can pick otherwise all you want like for example pick whole life they'll give you term instead. You can click female Globe Life will say you're a male. Call customer service. They communicate back your issue to let you know they have the information you're saying correctly but does no changes to correct the policy as I requested. Thank goodness I checked under payments to even notice the errors of the policy breakdown information. Personal experience.

I bought ins. for my grandkids. But almost weekly I get 'invitations' to buy more. They waste a lot of money. I don't need to say more, just want less mailings cluttering up my mailbox. That's all I have to say.

My son passed away on 7/31/2020 from a rare blood disorder that came out of nowhere. He died within 2 months 27 days of diagnosis. Globe Life denied his claim saying he had not answered the questions correctly on his medical questionnaire. My son was victimized twice first by a hospital that refused to fully treat him correctly and second by an insurance company that took 9 months to just deny his claim. PLEASE DO NOT TRUST YOUR LOVED ONES WITH GLOBE LIFE.

I have been a Globe Life customer since 2001. I had a question about two of my policies. I called, waited over 20 minutes, connected with one agent, who transferred me, then my call was dropped as the other agent connected. They don't call back. I emailed. I was asked for my date of birth for verification to communicate via email. I sent the information via secure email, but Globe could not access it. An agent finally called me, but while I was working. I asked the agent to please take down my DOB and call me the next day. She said she had to ask a supervisor. I had to return to work. No resolution. Ready to find a new company and cancel all 5 policies I have with this company. You be the Judge.

My son passed away on August 14, 2020. I had recently started his policy, now what Globe Life doesn't tell you is that if the insured individual dies within a 2 year time frame, that they can contest the policy. My son was shot by someone else, didn't commit suicide or anything of the sort. He didn't have any mental issues or anything. I have sent police reports, medical records, obituary, & everything else that they have asked me for, & I still have not heard anything from them, except that it's in review.

I recently lost my mother who I had insured with Globe for the last few years. Globe’s claim department made everything so easy for me in such a difficult time in my life. I’d recommend Globe Life insurance to anyone.

The agents was very kind and courteous. They treated me like one of the family. If you are looking for any type of insurance I guarantee you will be treated with respect. Try them. You can't go wrong with any of their agents. They are willing to take time out of their way to answer any of your questions and make sure you are satisfied with your policy. They will go over every inch and let you know exactly what you are getting.

My father passed away on 2/4/2021. It’s currently 4/20/2021 and they are completely ignoring me and my claim all of the paperwork and death certificate has been submitted and I was told after the fact that the policy is Constable because he died less than 2 years of the policy being active. That is not posted anywhere in the policy information or interview that was conducted. My lawyer got involved and now they are refusing to contact them on my behalf because I’m the beneficiary. The lawyer provided all of my information to them and I was confirmed that it was received.

It is nice to know your children are covered. Not something you really like to think about. My eldest passed in 2015, the payout was quick and easy. My middle just turned 26 and has an insurance policy that will take care of her needs that is affordable. My youngest is about ready to become a parent and is checking into affordable protection. Globe has served us well.

I got the 55,000 coverage policy and it’s cheap and well maintained and organized. Only thing I’d change is I’d ask if you work on giving me more details on my monthly bill and more about what’s covered

I would recommend Globe Life Insurance to anyone that’s looking for Life insurance. Wonderful customer service employee!!! Help you understand everything within the policy. Answer all questions you may have in such a happy way. Quick service.

I have been with Globe Life for over 2 years now. They are a great company especially if you want to get your child insured. The prices are outstanding, and whenever I call to talk with one of the reps, they are very kind, respectful, and knowledgeable when it comes to helping you get things done. I will highly recommend them to anyone who needs a good insurance company.

I applied for Whole life insurance with them and they sent me a term life policy, then they took another application for Whole life which at that time they were to cancel the term life and they didn't so when they sent me the whole life policy it was much less than what I applied for. They only approved me for $25,000 because the term life policy was still in effect. The third time I called I was told to cancel the term life and call back to sales and then they would correct the policy in. With that they meant do another application which I said absolutely not. It was their mistake in the first place so I am stuck with the $25,000.

Very polite agent. Called me back ASAP after I left a voicemail. Very knowledgeable and helpful. I highly recommend this company. Also, this company has the best benefit and price. Checked with several other companies.

Very friendly and great price everything I ask for in life insurance. The Lady answer All my question. I'm very happy I will be taking care of and my children will be taking care of too. Thank you. I'm so happy to get Life insurance.

She had great customer service skills. She was very kind and polite. Took care of all my problems. She explained everything to me and I understood her very well. She was very well spoken. She had the patience to explain everything and I really appreciated that.

Bad customer service with rude employees. Seems like they don’t want to be working. I cancelled all My policies and went with another insurance company. In addition, I was in hold for a long Time before I spoke to an agent.

I called about my payment card. I had to have my bank to turn it off and go get another one. He told me that it was no problem and since my payment was already in process that we had to wait until my bank refused payment and told me what to do after that. And I just wanted to say he was very polite and very helpful.

Recently I went in to pay for our policies and found that they are now referring to my wife as a male. I have contacted the company twice and get absolutely no response. BEWARE... These policies were bought in 2019 and our original paperwork clearly shows my wife is indeed female. I am in the process of contacting our state insurance regulators to proceed with a claim against them. Unfortunately they are eager to help you enroll but do not wish to correct or acknowledge when they have erred.

Called company to review annual performance. NO ONE was able to explain my questions about growth and cash value. Yes, a Life Insurance company unable to explain what they do! I decided to terminate my policy because of complete lack of confidence in company and terrible investment of my assets. Company has made it difficult to obtain my money. I am still waiting. I have reported company to California Department of Insurance, but I am sure the company “knows” regulatory compliance.

I've never had a problem with them and they work with you if you are going to be late or can't afford it. I give them a 5 star rating! I'm thinking of getting insurance for my grandson and my two adult children.

I wouldn’t do business with this company. Only 50,000 in coverage and it was 10x more expensive that than the quote I got from AIG for dollar/1000. I don’t know how these people stay in business, it must be the lack of physical requirement.

I applied for $50000 in life insurance with Global Life. Said they approved the insurance but it was for only $5000. What a joke and the premium would be over $5000 in 10 years. Useless. Not even enough to burial expense.

The policy I thought I was purchasing was different. It wasn't disclosed until I received the policy and went over it, that the rates increased after a period and the coverage decreased! ALSO, Globe dated the policy February 12th, but I didn't receive the policy until the 27th! I was suppose to have 30 days to read the "booklet" that they sent, but obviously did not. And of course when I called, the department was closed. So I followed the automated advice and emailed Globe directly and received confirmation that they received my notice of CANCELLATION. I included my reasons and the policy number, so they had all needed to effect the cancellation.

My mom passed away 12-28-2020, the funeral home sent the claim to Globe Life. A couple weeks later I received a bill for her premium so, I called to find out why, since the funeral home had taken care of the claim. I had several representatives tell me time and time again they've not received a death certificate. So, on 2-23-21, I send MY copy of the death certificate, a copy of her obituary, print out of her policy information and list of beneficiaries. It was picked up from the PO Box on 2-26-21. I've called 3 times this week alone getting the same response, they do not have her death certificate. The last call I made was Friday, 3-12-21 around 10am eastern time and was told a claims supervisor would be calling me back or at least the representative would. No phone calls, at all. Is there a physical address? Do I need to drive to Texas and hand deliver this? I have outstanding bills with the funeral home because I can't seem to find a resolution to this.

I was disappointed that it took them six months to review my claim after my mother passed. I honestly filled out all questions. They claimed I answered a question wrong. I answered it yes, and correctly. Disappointed. BUYER BEWARE.

I have paid ever increasing monthly payments on a whole life policy since 1989. My father passed away on January 22, 2021. I notified Globe Life on that day and was told that the policy was in good standing and would pay at 100% of policy value. I was told that the policy would not be paid until they had a certified copy of state issued death certificate. I have worked for a funeral home in the past and I know for fact that death can and normally is confirmed through a funeral home, county coroner or county judge... I told them that at the time I only had the "working copy" of the death certificate and that I needed the insurance to pay for funeral and burial. They told me again in no uncertain terms that they would pay only when they received the certified death certificate.

I have had Globe insurance for 10 years. This last month my bill took a $60.00 dollar jump with no warning. I called the insurance co. They said the change was because of my age. I will be look at other companies for my insurance.

Called them about policies I have on my children. Customer service is not good, kept me on hold over 40 minutes. When I told them something wasn't explained to me, their answer was I should have read my policy thoroughly. I asked for a manager, was told one wasn't available and I could leave a voice mail. I asked them to cancel the policy. They refused and told me I could let it lapse if I want to. Very unprofessional company. I would caution anyone about doing business with them.

Very friendly and professional and I will tell all my friends and family it's the best company for life insurance. They make it easy c get a policy and answered all my questions. Words can't describe how it makes you feel that your family is taken care of in their time of need.

The lady I spoke to was professional and caring. She knew exactly what I needed. She guided me through the whole process and treated me like my time was valuable. In the end I got exactly what I wanted!

Updated on 04/14/2021: My premium was pd via auto pay on the 23rd every month. My sister passed on 23rd so I faxed a written request to refund my premium 2 times to claims on 25th & again on 13th to claims dept & Supervisor to be told they didn't receive it. Called & left Supervisor messages with no return call. I'm in the process to take further action

I called customer service to update my automatic withdraw payment method because I had closed my checking account and reopened a new one. The representative asked me for all my information then told me she was unable to process my request and would transfer me to another department that would complete my request...she transferred me back into queue for the same department I was in...so after waiting, the second representative did the same thing...asked for my new payment information which was a debit card, she placed me on hold and then came back saying she was having trouble processing it for some reason so I told her to hold on. I would go out to my truck and get my routing and account number, she responded that she couldn’t wait on me to go get my banking information...

I have used this brand for 23 years and now that my child has grown up and paid for separate life insurance himself, I no longer needed this insurance. Globe Life did not prevent me from dropping their insurance, but did offer new policy.

It's 4 1/2 months of craziness. I stopped doing business with Liberty National Life Insurance because they seem to be unable to correct my contact and verifying information in their system that was never mine in the first place. They sent me someone else policy, which I destroyed due to the HIPPA information contained it (front page had my name and address but policy was for another person), but it takes a few months for them to get the correct policy to me. I tried to be nice to the company because I actually liked my agent. However, then the agent is MIA and I can't seem to speak to anyone to help me with my problems, a cancellation is the best thing to do. So in October I called canceled the policies over the phone (per Liberty National Life Insurance policy); but I also sent a cancellation letter as well, but neither request is processed.

Denise was very pleasant and helpful, I had questions that I’m sure she has been asked 100 times. Denise took her time to explain and was patient throughout the whole process. She let me know how long the approval takes but, that I can call her anytime if I had more questions. Thank you for making this experience less difficult. You are appreciated.

I am so dissatisfied! My mother passed away November 2020. The funeral home assured me that they had sent her death certificate via fax. December 14, 2020, I called Globe Life Claims to verify if they had received it, the answer was no. I called back a week later to see if they had received it, again I was told no. So I finally called the funeral home to see if they had sent it in, their response was yes. Now we play the wait game. 2 months have now gone by and I haven't heard anything. I call the Globe Life Claims department again, January 2021, only to be told that they had in fact received the copy of the death certificate, but they needed the "original certified death certificate."

I have been trying to contact Globe about my husband's claim I filed January 6th. No one answers (says closed due to emergency), no one responds to email, claim status not available online. This is awful. I lost my previously healthy husband after a 2 month battle with covid, now his remains are held hostage until Globe decides to pay the claim! I thought this was a reputable company but it appears not.

The confirmation number of my payments do not coincide with the confirmation number I received at time of payment. I paid 4 policies totaling $566.11 and the confirmation I received is a long number that no one knows what it is: number does not match any of my policy payments or credit card confirmation numbers which are assigned individually. I have complained on BBB to no avail. No one cares. I have demanded contact by the individual that answered the BBB complaint (Logan **, Assistant General Counsel), but that has not happened. I would like to know why no one cares about detailed payment confirmations. This is incredibly unprofessional and basically irresponsible. So I have a long number on a page with no other identifying information. I cannot use this as a valid receipt of payment as there is no descriptor of how much I paid and for what. GLOBE LIFE DOES NOT CARE - BASED ON THEIR ACTIONS OR INACTION

I telephoned Globe Life Insurance to inquire about changes regarding my children and grandchildren's insurance policies. Jeffrey was engaging, friendly, helpful and professional. He thoroughly answered my questions and assisted in providing the information required to make needed decisions. It was a very pleasant phone call. Thank you.

Updated on 04/15/2021: It's been a couple of months and I've been waiting for them to let me know what's going on with the payment for funeral home. The answer is always it's under review. I called yesterday, They have the coroner's report, the death certificate. They have the newspaper report, they have everything need. His policy is paid up, they still haven't been paid the 10.000 to the funeral home. I don't have 10,000 to pay for a funeral, that's why we paid life insurance. My son was murder on this Birthday (11-22-2020) in front of me, I watch my son take his last breath and him say his last words. My heart is broken, and grieving and don't need no extra stress. I just want the funeral debt to be paid so I can ease my mind and my son can rest in peace.

I gave my 3 month payment for Globe Life Insurance. The receptionist was informative and useful. They changed my phone number as well as the one who was paying. I was the one that would pay. So glad and happy.

I have had a whole life insurance policy for my wife [Lola **] for years. Last month the company sent me a letter saying they were canceling it because of her age. My wife's policy states in black and white it is a whole life policy and can never be canceled. The lady I talk with said I was wrong, that it is a term life, I said it is not. She said to fax a copy of my wife's policy to the fax number she gave, I did within the same hour 2/2/21 in the morning. I have no response as of yet, still waiting. I think I may have to go legal on this problem, all I want to be treated as a respected customer, not some old fool. I need them to correct soon. I wanted to talk with her boss but I got more **. Get this fixed Please. This not right for old people to have to deal with.

I called because I have a premium applied to my credit card each month and I needed to change the expiration date on my card so I called in to take care of that right away. I have always received prompt and friendly service from whichever representative I speak with and I would recommend Globe Life and Accident Insurance to everyone I know.

I decided to give Globe Insurance a call. I needed some insurance for my Grandkids and it was affordable. The representative was very courteous and respectful. The representative explained everything I needed to know and it was very affordable. I am glad I made the call. Thanks.

I wrote asking for info to change beneficiary on 15 policies I have on children and grandchildren. Received response they would get back to me. That's been over two weeks ago. Would appreciate getting this done. Otherwise I have no problem with this company.

They comforted my husband and I for our loss while she was to the point and patient with us considering the fact our brains are not working as sharp as normal considering the fact we just lost my husband's mother suddenly. She explained everything in detail and assured us that once received paperwork was received the life insurance would be released to be able to pay much needed affairs for my mother in law.

Updated 2/2/2021: Continuing with an endless amount of back and forth with Globe life who service, ethics and knowledge of its products borders on Neolithic incompetence. Every time I’ve called to get a resolution I have been placed on hold for sometimes up to 45 minutes. Then a CS Rep will tell me that I need to speak to someone else and transfer me to another 39 minute wait to be greeted by someone in the same department. We finally received a Rated policy. It asked that we provide the initial premium in the enclosed envelope.

I signed up and received nonstop spam. When I called to cancel they said I would recieve a refund. That never happened. I've e-mailed them with no response. Horrible. Would not recommend this company. They do nothing but send unwanted spam ads through the m.

Was able to research the insurance company, know the coverages and what they cover in case of death. They were knowledgeable and friendly. They explained everything to me with patience and confidence.

Great experience so far, the past 3 years I have had a Whole Life Policy. Globe Life has a Professional and Courteous staff, that is consistent and persistent in assisting Customers with different Life Insurance Policies.

I purchased a policy with Liberty National when I graduated college. At the time, it seemed like a good policy, but as I have gotten older the policy is not as good as it seemed. It is a term policy with premiums that steady go up annually. When I contacted Liberty about my concerns, the representative was absolutely no help. I feel like I am stuck with it until I die which is what I told the representative. This company is not consumer friendly, and I wouldn’t recommend it to anyone.

I've had my children, grandchildren and myself insured for many years with Globe Life! I have no problem reaching out and able to speak to a live person. There has been no issues with this company! They offer many products. The payment are very affordable. I will and have recommended this insurance company to my family and friends.

The agent was very thorough when assessing my needs and future plans. I didn't feel pressured or confused after the detailed breakdown of policy details. When the part about multiple beneficiaries came up, the process was much easier to understand when using Globe Life.

I have this for my children and I think it's the best insurance for the money and they are very hands on and they are polite and helpful on all questions send their way. They are really on top of all.

Wasted money to pay years long for policy, I was not able to add my husband for over a year we try several times. Asking for 1 dollar to cover for fisrts month until info get into their system, try about 4 times. Some never got answered some I sent a check and last I sent registered mail. First time phone call by a female representative let me help translate to my husband but never received not even a letter nor insurance verification. Second time got dozens of phone calls back and forth but there is no translation service, no form to verify identity or some way to notarized the validity of a person and answers.

Customer service is the worse I have seen and their ethics may be unlawful. I only qualify this last statement because I am not a lawyer. Here is my story. I opened an account for my autistic son 34 years ago and made annual payments of $225 on time each year. I was always asked to get a special offer for additional insurance if I increased my payments for a better plan. I never did this and I now know this was a wise decision. I finally decided I longer needed this insurance and telephoned Angie at the Globe Life, telephone number 800-654-5433. I asked her what my alternative might be. Maybe close the account holding my current paid up insurance? Or maybe cash in? She put me on hold for several minutes and said she could not see if I ever had any insurance with them. I said the info my bill with account number should be enough to locate it. She said to call back in ten days to give her time to locate it from the archives.

In September my dad passed and found out that his sister call and played my sister on the phone and got the insurance policy in her name my dad sister, without my sister even knowing it. How can someone call and play you and they didn't investigate or send a letter or call my sister and ask her was that her who call and transfer the policy to someone else? That's fraud and his sister shouldn't get away with that. My dad have 13 kids why would he make her his beneficiary of his life insurance he paid for his self?

Too sad that age discrimination is allowed to exist with Life insurance providers, many seniors pay for life insurance their whole life, only to learn that coverage decreased and premiums increases. In my case I searched tirelessly, the process was very difficult, because I was already over 60 yrs. old. Finally I ran across Globe Life, they happily accepted my application for $5000 in insurance for just under $30/mo., therefore, I'm still searching.

Updated on 11/18/2020: A representative called me on yesterday and assured me that she would look into this matter and call me this morning. Honestly, she was very polite, but not sure if anything will be resolved. I will let you guys know.