Globe Life Insurance Reviews

The application that my mother filled out showed age groups for men and women, and amounts for policies, and at the very bottom of the application for nominal amounts of, $2.50, $5.00 etc., You could get Accidental coverage. When they sent my mom the policy and payment envelope I reviewed my mom's information and what Globe sent, and the additional coverage wasn't there. I called several times and each representative seemed to know nothing about the additional even though they said they saw the original application it was brushed aside. I finally was told that because of her age that she didn't qualify.

We had a policy for our dad and Globe Life has been excellent with throughout the whole process from start to finish. I would recommend Globe Life for your life insurance needs as they were easy to enroll and premiums were reasonable.

WHAT A SCAM! I signed up for Burial Insurance for $17.02/mo. They try now to charge me with $26.48/mo. They don't even explain or contact you with an explanation for what I have to pay. 36% more!!! WHAT A SCAM!

I was concerned my bill was late being paid. Thankfully, it was on time. The operator checked and all was well!! I wanted my payment to be drafted from my bank annually. The operator set that up with ease! I'm not worried any longer.

Globe Life Insurance has a wonderful plan for grandparents to give for their grandkids. Representative was very pleasant. Answered all questions in a timely manner. She was a pleasure to speak to and work with.

I called to cancel my policy. Was put on hold for over 20 minutes, then connected to the wrong department, twice, then put on hold again. Then disconnected. This happened 3 times. I also have written 2 emails requesting the same thing to which I have heard nothing to-date. I went on-line and took out 3 new policies. Nothing wrong there. This is a good company. They just need better training for their customer service personnel.

The hold wait was somewhat long but I did get through in an acceptable time. I was promised a confirmation email for my transaction and have not yet received it. I had a little trouble signing on their site so I was forced to call instead.

Excellent customer service - very fast. I asked to have a rider dropped because I thought "accident insurance" was any "accidental," or not intentional, death, when it was actually an "accident such as a car accident or falling off a roof, etc. I decided I didn't want that rider, emailed customer service and they removed it within just a few days, long before my next payment was due. I didn't have to sign anything extra or go through hoops to get it done, nor did I have to call them and be on hold for eons. It was very efficient!

I have been enrolled with Globe Life Insurance Company since 1990. I never had a problem with any payment transactions as well as during the passing of my 5 year old Son. The process of making funeral arrangements/paperwork for my Son with Globe Life was professional, with no problems, which was needed during that time. They are willing to ensure their Customers are satisfied and able to be prepared for unfortunate circumstances. As of today, my children as well as myself have a Life Insurance Policy with Globe Life.

Couldn't seem to get my message across as to what I needed to accomplish. I had a policy on my daughter from shortly after she got out of high school and she is now in her late 40s, established in a job, and has her own policy. I want to downsize my expenses and this policy with Globe Life is no longer needed so I wanted to cancel it and inquired if there was any cash value. Back and forth with all the ramifications of cancelling; I should do this, could do this, etc. Yes, there was a cash value, not much, and my loan would be paid off. At first, because she was an adult, she had to initiate the cancellation; then, I had to because she transferred the policy back to me so I could take out a loan; so alright then, what do I need to do. Each time there was an email, the same information was requested. Each email, I gave it.

Globe told me they would email me the forms to fill out for my husband death on 7/12/21, still no email from Globe Ins. Called Globe back on 7/27/21 and was told they would email me the forms for my husband's death right away. Still no email. So I will call them again.

Very affordable, love auto pay, it's a easy set up, I recommend Globe Life Insurance to all families, it will be the best decision you can make, the sooner the better, very friendly staff and there's a plan to fit your budget.

I called twice about taking money out of my account for two people not on my insurance plan with no results. One lady was very rude and was not helpful at all. I don't understand why the money was taken out anyway. The first time $13.99 was taken out and next time $38.99 was taken out for people I don't even know. So my question was why and why can't my money be returned back to my bank account??

Mind you that my dad had a term insurance with them. He had passed away since May 4, and funeral was May 14, 2021. I have not received anything from. Every time I called I am getting something such as waiting from a third party. I am very disappointed. Imagine if I was waiting for the money to burial my dad he would have still be in the morgue. That's not fair. Mind you my dad die by natural cause.

My father and brother both have the same name except jr and sr of course. Somehow this policy was turned into my brothers in which we have all three asked for a copy of the original and they will not send it to us! They told me there is nothing written in the birthday section. They have my brother's birthday instead of my father’s. Everything else plus signature is my father’s. Now how could this happen? HOW? They hang up when we all including my brother try to call. Why can’t they send the original???? Why was my father’s policy turned into my brother's???? Idk. No one will talk. Just say, "let me see," then click, hang up. I’m so hurt and very upset and why can’t they send a copy of the original? Why????

My sister was killed in a car accident 10 weeks ago. I have had accident only insurance on her way more than 15 years...they are taking their time to pay this accidental life insurance claim off. I have sent everything that was needed. Some of the holdup was that more info was needed in the beginning of the claim and I wasn't told until many calls to them during my calls to check status of claim. There are bills that need to be paid with the payoff of this policy. An accident is an accident..this policy claim needs to be finalized.

Person on photo very pleasant, knowledgeable, and especially kind on the phone. The phone call went as expected very knowledgeable and experienced on the product, I would recommend any family and or friends to GlobeLife insurance.

Committed and dedicated to my request for help, no effort was needed and they did not refuse me directly. Excessive on mailings even after insured but passed one on to a family member. Would recommend.

I wanted information on obtaining life insurance. They were very helpful, took my application over phone, and it only took few minutes. They only had a few questions. I would recommend this company to others.

The young lady that assisted me was friendly, knowledgeable and fast. I need to stop a auto payment. Explain my situation and she was more than than happy to help. So also, informed me of lapse schedule.

My wife passed away from COVID-19 in February 2021. We buried her in March 2021. All claim documents were submitted within a week of her death, and they still have not settled our claim. They say that they are still reviewing the claim.

Customer service person went beyond the distance to help me. I appreciate the lady help and patience. She stay on phone line to make sure I was able to make my payment and at the end she wanted to know I need and help with something else.

I was approved for 2 policies. I cancelled one and was told that I have to show my personal bank statements for refund. This is a major breach of privacy. Also, the reps I spoke to gave me contradictory information on the process. This is a circus with lots of monkeys.

My husband call to cancel the insurance, he got transfer 3 times before he got a person to talked to and he got an attitude talking lady telling him the person insured is a male. My husband got ask, "Are you your wife?" He got insulted because of his voice really.

I had to change my payment info and couldn't find it on the site. I usually remember the rep's name; but forgot in this case. She was very helpful in assisting me! And very thoughtful. I wish all reps were like her.

I made a call to the company concerning payments on my insurance policies. Told the customer representative that I had paid. Gave her the amount of the payment when it was paid and she told me in no other words than for her to believe me that I would have to fax her the copies of my payments. To keep from acting ugly and rude as she was doing I took the information, told her thank you, hung up, went and faxed her the information and haven’t heard from them until now. When they wanted to know how they did. Don’t know if they received the fax or not but I know I paid the policy and sent the fax.

Sorry to inform your company that the representative that helped me out was very rude. I wanted to explain that I paid my may payment. I went in my bank. They gave me a copy showing it was paid and all your representative are very rude. That's my complaint.

An attorney called me from Globe Life. He fixed everything. I am so grateful I have already stopped shaking. I have dementia now and don't remember so much but back in the day I was pretty smart so I must have chosen this company for good reason. Thank you Globe Life for making this right.

The Supervisor named Lonnie has been a tremendous help to me in the last few weeks. I have multiple policies that had issues and she got to the bottom and resolved the issues. She's awesome!!! The best experience I've ever had dealing with an insurance company.

My cousin passed away 04-02-21 and the funeral service was on 04-17-21 and my father is the beneficiary on the policy. My father and I have been calling Globe Life Insurance several times. Vital Statistic is requiring a beneficiary and condolence letter in which we were only give a beneficiary letter. So we called over and over again for the condolence letter from the claims department in which every representative we have spoken to has proclaimed that they submitted request and as of today 05-25-21 nothing still has been provided to us.

Globe Life.. I will be calling tomorrow to follow up. I purchased 4 policies a few months ago and looked over the policies. I looked over them again tonight and realized none of them state they are whole life policies as I signed up for. 3 of them have payment rate schedules that increase payment amounts every 5 years. One of them looks as if it may be a whole life policy, but who knows. I signed up for 4 whole life policies and that is not what I got. You have a 30 day money back policy and yes, it has been longer than that, but your insurance products aren't clear in the policy. If it is whole life like I asked for, it should say that in the first paragraph and the rates should not go up. Someone mentioned this earlier so I'm not one of them one off cases.

I was a little disappointed in the claims department. Apparently, after submitting the required information twice, claims department stated they hadn’t received it. My account was closed until they were contacted. I had to re-submit a form via email (to ensure it was sent). I realize Globe is busy and possibly have many claims but for a parent to go through not only the death of a child but having to worry whether the information has been submitted a third time is devastating. For this, I give them poor service. Hopefully, I won’t have to provide anymore documentation.

I processed paperwork on the phone for $40,000 of life insurance. Globe sent me paperwork for additional info before they would grant the coverage. I had decided not to pursue this coverage and didn't send back the paperwork required. Globe took it upon themselves to open a policy for $10,000 without my approval and deducted money from my bank account for 2 months. When I realized what was happening I called to cancel and requested a refund because I did not authorize this policy. First they told me to email, then they said an email wasn't enough. I sent a letter. They have refused to refund me because it was more than 30 days even though I never authorized that policy.

They don't listen to what you order online. When you order the policy they give you whatever they want you to have. You can pick otherwise all you want like for example pick whole life they'll give you term instead. You can click female Globe Life will say you're a male. Call customer service. They communicate back your issue to let you know they have the information you're saying correctly but does no changes to correct the policy as I requested. Thank goodness I checked under payments to even notice the errors of the policy breakdown information. Personal experience.

I bought ins. for my grandkids. But almost weekly I get 'invitations' to buy more. They waste a lot of money. I don't need to say more, just want less mailings cluttering up my mailbox. That's all I have to say.

My son passed away on 7/31/2020 from a rare blood disorder that came out of nowhere. He died within 2 months 27 days of diagnosis. Globe Life denied his claim saying he had not answered the questions correctly on his medical questionnaire. My son was victimized twice first by a hospital that refused to fully treat him correctly and second by an insurance company that took 9 months to just deny his claim. PLEASE DO NOT TRUST YOUR LOVED ONES WITH GLOBE LIFE.

I have been a Globe Life customer since 2001. I had a question about two of my policies. I called, waited over 20 minutes, connected with one agent, who transferred me, then my call was dropped as the other agent connected. They don't call back. I emailed. I was asked for my date of birth for verification to communicate via email. I sent the information via secure email, but Globe could not access it. An agent finally called me, but while I was working. I asked the agent to please take down my DOB and call me the next day. She said she had to ask a supervisor. I had to return to work. No resolution. Ready to find a new company and cancel all 5 policies I have with this company. You be the Judge.

My son passed away on August 14, 2020. I had recently started his policy, now what Globe Life doesn't tell you is that if the insured individual dies within a 2 year time frame, that they can contest the policy. My son was shot by someone else, didn't commit suicide or anything of the sort. He didn't have any mental issues or anything. I have sent police reports, medical records, obituary, & everything else that they have asked me for, & I still have not heard anything from them, except that it's in review.

I recently lost my mother who I had insured with Globe for the last few years. Globe’s claim department made everything so easy for me in such a difficult time in my life. I’d recommend Globe Life insurance to anyone.

The agents was very kind and courteous. They treated me like one of the family. If you are looking for any type of insurance I guarantee you will be treated with respect. Try them. You can't go wrong with any of their agents. They are willing to take time out of their way to answer any of your questions and make sure you are satisfied with your policy. They will go over every inch and let you know exactly what you are getting.

My father passed away on 2/4/2021. It’s currently 4/20/2021 and they are completely ignoring me and my claim all of the paperwork and death certificate has been submitted and I was told after the fact that the policy is Constable because he died less than 2 years of the policy being active. That is not posted anywhere in the policy information or interview that was conducted. My lawyer got involved and now they are refusing to contact them on my behalf because I’m the beneficiary. The lawyer provided all of my information to them and I was confirmed that it was received.

It is nice to know your children are covered. Not something you really like to think about. My eldest passed in 2015, the payout was quick and easy. My middle just turned 26 and has an insurance policy that will take care of her needs that is affordable. My youngest is about ready to become a parent and is checking into affordable protection. Globe has served us well.

I got the 55,000 coverage policy and it’s cheap and well maintained and organized. Only thing I’d change is I’d ask if you work on giving me more details on my monthly bill and more about what’s covered

I would recommend Globe Life Insurance to anyone that’s looking for Life insurance. Wonderful customer service employee!!! Help you understand everything within the policy. Answer all questions you may have in such a happy way. Quick service.

I have been with Globe Life for over 2 years now. They are a great company especially if you want to get your child insured. The prices are outstanding, and whenever I call to talk with one of the reps, they are very kind, respectful, and knowledgeable when it comes to helping you get things done. I will highly recommend them to anyone who needs a good insurance company.

I applied for Whole life insurance with them and they sent me a term life policy, then they took another application for Whole life which at that time they were to cancel the term life and they didn't so when they sent me the whole life policy it was much less than what I applied for. They only approved me for $25,000 because the term life policy was still in effect. The third time I called I was told to cancel the term life and call back to sales and then they would correct the policy in. With that they meant do another application which I said absolutely not. It was their mistake in the first place so I am stuck with the $25,000.

Very polite agent. Called me back ASAP after I left a voicemail. Very knowledgeable and helpful. I highly recommend this company. Also, this company has the best benefit and price. Checked with several other companies.

Very friendly and great price everything I ask for in life insurance. The Lady answer All my question. I'm very happy I will be taking care of and my children will be taking care of too. Thank you. I'm so happy to get Life insurance.

She had great customer service skills. She was very kind and polite. Took care of all my problems. She explained everything to me and I understood her very well. She was very well spoken. She had the patience to explain everything and I really appreciated that.

Bad customer service with rude employees. Seems like they don’t want to be working. I cancelled all My policies and went with another insurance company. In addition, I was in hold for a long Time before I spoke to an agent.

I called about my payment card. I had to have my bank to turn it off and go get another one. He told me that it was no problem and since my payment was already in process that we had to wait until my bank refused payment and told me what to do after that. And I just wanted to say he was very polite and very helpful.

Recently I went in to pay for our policies and found that they are now referring to my wife as a male. I have contacted the company twice and get absolutely no response. BEWARE... These policies were bought in 2019 and our original paperwork clearly shows my wife is indeed female. I am in the process of contacting our state insurance regulators to proceed with a claim against them. Unfortunately they are eager to help you enroll but do not wish to correct or acknowledge when they have erred.

Called company to review annual performance. NO ONE was able to explain my questions about growth and cash value. Yes, a Life Insurance company unable to explain what they do! I decided to terminate my policy because of complete lack of confidence in company and terrible investment of my assets. Company has made it difficult to obtain my money. I am still waiting. I have reported company to California Department of Insurance, but I am sure the company “knows” regulatory compliance.

I've never had a problem with them and they work with you if you are going to be late or can't afford it. I give them a 5 star rating! I'm thinking of getting insurance for my grandson and my two adult children.

I wouldn’t do business with this company. Only 50,000 in coverage and it was 10x more expensive that than the quote I got from AIG for dollar/1000. I don’t know how these people stay in business, it must be the lack of physical requirement.

I applied for $50000 in life insurance with Global Life. Said they approved the insurance but it was for only $5000. What a joke and the premium would be over $5000 in 10 years. Useless. Not even enough to burial expense.

The policy I thought I was purchasing was different. It wasn't disclosed until I received the policy and went over it, that the rates increased after a period and the coverage decreased! ALSO, Globe dated the policy February 12th, but I didn't receive the policy until the 27th! I was suppose to have 30 days to read the "booklet" that they sent, but obviously did not. And of course when I called, the department was closed. So I followed the automated advice and emailed Globe directly and received confirmation that they received my notice of CANCELLATION. I included my reasons and the policy number, so they had all needed to effect the cancellation.

My mom passed away 12-28-2020, the funeral home sent the claim to Globe Life. A couple weeks later I received a bill for her premium so, I called to find out why, since the funeral home had taken care of the claim. I had several representatives tell me time and time again they've not received a death certificate. So, on 2-23-21, I send MY copy of the death certificate, a copy of her obituary, print out of her policy information and list of beneficiaries. It was picked up from the PO Box on 2-26-21. I've called 3 times this week alone getting the same response, they do not have her death certificate. The last call I made was Friday, 3-12-21 around 10am eastern time and was told a claims supervisor would be calling me back or at least the representative would. No phone calls, at all. Is there a physical address? Do I need to drive to Texas and hand deliver this? I have outstanding bills with the funeral home because I can't seem to find a resolution to this.

I was disappointed that it took them six months to review my claim after my mother passed. I honestly filled out all questions. They claimed I answered a question wrong. I answered it yes, and correctly. Disappointed. BUYER BEWARE.

I have paid ever increasing monthly payments on a whole life policy since 1989. My father passed away on January 22, 2021. I notified Globe Life on that day and was told that the policy was in good standing and would pay at 100% of policy value. I was told that the policy would not be paid until they had a certified copy of state issued death certificate. I have worked for a funeral home in the past and I know for fact that death can and normally is confirmed through a funeral home, county coroner or county judge... I told them that at the time I only had the "working copy" of the death certificate and that I needed the insurance to pay for funeral and burial. They told me again in no uncertain terms that they would pay only when they received the certified death certificate.

I have had Globe insurance for 10 years. This last month my bill took a $60.00 dollar jump with no warning. I called the insurance co. They said the change was because of my age. I will be look at other companies for my insurance.

Called them about policies I have on my children. Customer service is not good, kept me on hold over 40 minutes. When I told them something wasn't explained to me, their answer was I should have read my policy thoroughly. I asked for a manager, was told one wasn't available and I could leave a voice mail. I asked them to cancel the policy. They refused and told me I could let it lapse if I want to. Very unprofessional company. I would caution anyone about doing business with them.

Very friendly and professional and I will tell all my friends and family it's the best company for life insurance. They make it easy c get a policy and answered all my questions. Words can't describe how it makes you feel that your family is taken care of in their time of need.

The lady I spoke to was professional and caring. She knew exactly what I needed. She guided me through the whole process and treated me like my time was valuable. In the end I got exactly what I wanted!

Updated on 04/14/2021: My premium was pd via auto pay on the 23rd every month. My sister passed on 23rd so I faxed a written request to refund my premium 2 times to claims on 25th & again on 13th to claims dept & Supervisor to be told they didn't receive it. Called & left Supervisor messages with no return call. I'm in the process to take further action

I called customer service to update my automatic withdraw payment method because I had closed my checking account and reopened a new one. The representative asked me for all my information then told me she was unable to process my request and would transfer me to another department that would complete my request...she transferred me back into queue for the same department I was in...so after waiting, the second representative did the same thing...asked for my new payment information which was a debit card, she placed me on hold and then came back saying she was having trouble processing it for some reason so I told her to hold on. I would go out to my truck and get my routing and account number, she responded that she couldn’t wait on me to go get my banking information...

I have used this brand for 23 years and now that my child has grown up and paid for separate life insurance himself, I no longer needed this insurance. Globe Life did not prevent me from dropping their insurance, but did offer new policy.

It's 4 1/2 months of craziness. I stopped doing business with Liberty National Life Insurance because they seem to be unable to correct my contact and verifying information in their system that was never mine in the first place. They sent me someone else policy, which I destroyed due to the HIPPA information contained it (front page had my name and address but policy was for another person), but it takes a few months for them to get the correct policy to me. I tried to be nice to the company because I actually liked my agent. However, then the agent is MIA and I can't seem to speak to anyone to help me with my problems, a cancellation is the best thing to do. So in October I called canceled the policies over the phone (per Liberty National Life Insurance policy); but I also sent a cancellation letter as well, but neither request is processed.

Denise was very pleasant and helpful, I had questions that I’m sure she has been asked 100 times. Denise took her time to explain and was patient throughout the whole process. She let me know how long the approval takes but, that I can call her anytime if I had more questions. Thank you for making this experience less difficult. You are appreciated.

I am so dissatisfied! My mother passed away November 2020. The funeral home assured me that they had sent her death certificate via fax. December 14, 2020, I called Globe Life Claims to verify if they had received it, the answer was no. I called back a week later to see if they had received it, again I was told no. So I finally called the funeral home to see if they had sent it in, their response was yes. Now we play the wait game. 2 months have now gone by and I haven't heard anything. I call the Globe Life Claims department again, January 2021, only to be told that they had in fact received the copy of the death certificate, but they needed the "original certified death certificate."

I have been trying to contact Globe about my husband's claim I filed January 6th. No one answers (says closed due to emergency), no one responds to email, claim status not available online. This is awful. I lost my previously healthy husband after a 2 month battle with covid, now his remains are held hostage until Globe decides to pay the claim! I thought this was a reputable company but it appears not.

The confirmation number of my payments do not coincide with the confirmation number I received at time of payment. I paid 4 policies totaling $566.11 and the confirmation I received is a long number that no one knows what it is: number does not match any of my policy payments or credit card confirmation numbers which are assigned individually. I have complained on BBB to no avail. No one cares. I have demanded contact by the individual that answered the BBB complaint (Logan **, Assistant General Counsel), but that has not happened. I would like to know why no one cares about detailed payment confirmations. This is incredibly unprofessional and basically irresponsible. So I have a long number on a page with no other identifying information. I cannot use this as a valid receipt of payment as there is no descriptor of how much I paid and for what. GLOBE LIFE DOES NOT CARE - BASED ON THEIR ACTIONS OR INACTION

I telephoned Globe Life Insurance to inquire about changes regarding my children and grandchildren's insurance policies. Jeffrey was engaging, friendly, helpful and professional. He thoroughly answered my questions and assisted in providing the information required to make needed decisions. It was a very pleasant phone call. Thank you.

Updated on 04/15/2021: It's been a couple of months and I've been waiting for them to let me know what's going on with the payment for funeral home. The answer is always it's under review. I called yesterday, They have the coroner's report, the death certificate. They have the newspaper report, they have everything need. His policy is paid up, they still haven't been paid the 10.000 to the funeral home. I don't have 10,000 to pay for a funeral, that's why we paid life insurance. My son was murder on this Birthday (11-22-2020) in front of me, I watch my son take his last breath and him say his last words. My heart is broken, and grieving and don't need no extra stress. I just want the funeral debt to be paid so I can ease my mind and my son can rest in peace.

I gave my 3 month payment for Globe Life Insurance. The receptionist was informative and useful. They changed my phone number as well as the one who was paying. I was the one that would pay. So glad and happy.

I have had a whole life insurance policy for my wife [Lola **] for years. Last month the company sent me a letter saying they were canceling it because of her age. My wife's policy states in black and white it is a whole life policy and can never be canceled. The lady I talk with said I was wrong, that it is a term life, I said it is not. She said to fax a copy of my wife's policy to the fax number she gave, I did within the same hour 2/2/21 in the morning. I have no response as of yet, still waiting. I think I may have to go legal on this problem, all I want to be treated as a respected customer, not some old fool. I need them to correct soon. I wanted to talk with her boss but I got more **. Get this fixed Please. This not right for old people to have to deal with.

I called because I have a premium applied to my credit card each month and I needed to change the expiration date on my card so I called in to take care of that right away. I have always received prompt and friendly service from whichever representative I speak with and I would recommend Globe Life and Accident Insurance to everyone I know.

I decided to give Globe Insurance a call. I needed some insurance for my Grandkids and it was affordable. The representative was very courteous and respectful. The representative explained everything I needed to know and it was very affordable. I am glad I made the call. Thanks.

I wrote asking for info to change beneficiary on 15 policies I have on children and grandchildren. Received response they would get back to me. That's been over two weeks ago. Would appreciate getting this done. Otherwise I have no problem with this company.

They comforted my husband and I for our loss while she was to the point and patient with us considering the fact our brains are not working as sharp as normal considering the fact we just lost my husband's mother suddenly. She explained everything in detail and assured us that once received paperwork was received the life insurance would be released to be able to pay much needed affairs for my mother in law.

Updated 2/2/2021: Continuing with an endless amount of back and forth with Globe life who service, ethics and knowledge of its products borders on Neolithic incompetence. Every time I’ve called to get a resolution I have been placed on hold for sometimes up to 45 minutes. Then a CS Rep will tell me that I need to speak to someone else and transfer me to another 39 minute wait to be greeted by someone in the same department. We finally received a Rated policy. It asked that we provide the initial premium in the enclosed envelope.

I signed up and received nonstop spam. When I called to cancel they said I would recieve a refund. That never happened. I've e-mailed them with no response. Horrible. Would not recommend this company. They do nothing but send unwanted spam ads through the m.

Was able to research the insurance company, know the coverages and what they cover in case of death. They were knowledgeable and friendly. They explained everything to me with patience and confidence.

Great experience so far, the past 3 years I have had a Whole Life Policy. Globe Life has a Professional and Courteous staff, that is consistent and persistent in assisting Customers with different Life Insurance Policies.

I purchased a policy with Liberty National when I graduated college. At the time, it seemed like a good policy, but as I have gotten older the policy is not as good as it seemed. It is a term policy with premiums that steady go up annually. When I contacted Liberty about my concerns, the representative was absolutely no help. I feel like I am stuck with it until I die which is what I told the representative. This company is not consumer friendly, and I wouldn’t recommend it to anyone.

I've had my children, grandchildren and myself insured for many years with Globe Life! I have no problem reaching out and able to speak to a live person. There has been no issues with this company! They offer many products. The payment are very affordable. I will and have recommended this insurance company to my family and friends.

The agent was very thorough when assessing my needs and future plans. I didn't feel pressured or confused after the detailed breakdown of policy details. When the part about multiple beneficiaries came up, the process was much easier to understand when using Globe Life.

I have this for my children and I think it's the best insurance for the money and they are very hands on and they are polite and helpful on all questions send their way. They are really on top of all.

Wasted money to pay years long for policy, I was not able to add my husband for over a year we try several times. Asking for 1 dollar to cover for fisrts month until info get into their system, try about 4 times. Some never got answered some I sent a check and last I sent registered mail. First time phone call by a female representative let me help translate to my husband but never received not even a letter nor insurance verification. Second time got dozens of phone calls back and forth but there is no translation service, no form to verify identity or some way to notarized the validity of a person and answers.

Customer service is the worse I have seen and their ethics may be unlawful. I only qualify this last statement because I am not a lawyer. Here is my story. I opened an account for my autistic son 34 years ago and made annual payments of $225 on time each year. I was always asked to get a special offer for additional insurance if I increased my payments for a better plan. I never did this and I now know this was a wise decision. I finally decided I longer needed this insurance and telephoned Angie at the Globe Life, telephone number 800-654-5433. I asked her what my alternative might be. Maybe close the account holding my current paid up insurance? Or maybe cash in? She put me on hold for several minutes and said she could not see if I ever had any insurance with them. I said the info my bill with account number should be enough to locate it. She said to call back in ten days to give her time to locate it from the archives.

In September my dad passed and found out that his sister call and played my sister on the phone and got the insurance policy in her name my dad sister, without my sister even knowing it. How can someone call and play you and they didn't investigate or send a letter or call my sister and ask her was that her who call and transfer the policy to someone else? That's fraud and his sister shouldn't get away with that. My dad have 13 kids why would he make her his beneficiary of his life insurance he paid for his self?

Too sad that age discrimination is allowed to exist with Life insurance providers, many seniors pay for life insurance their whole life, only to learn that coverage decreased and premiums increases. In my case I searched tirelessly, the process was very difficult, because I was already over 60 yrs. old. Finally I ran across Globe Life, they happily accepted my application for $5000 in insurance for just under $30/mo., therefore, I'm still searching.

Updated on 11/18/2020: A representative called me on yesterday and assured me that she would look into this matter and call me this morning. Honestly, she was very polite, but not sure if anything will be resolved. I will let you guys know.

I became my mother’s primary caregiver the last couple of years of her life and knew I would need help to cover funeral expenses when she passed away, the commercial on TV touted they would be there to help you cover final expenses... The policy was just under 2 years old and my mother fell and broke her hip and died soon after. Her death was listed as accidental on the death certificate due to the fact she had fallen and broken her hip. I had to go back and get her doctor to fill out paperwork and now they are saying they will also be reaching out again to her doctor, obviously trying to find any reason not to pay!

My son passed in February 2020. I had 2 policies for him and one for me with this company for over 32 years. It is now Oct 26 2020 and they still have not paid out on his claim. They assigned some lady who started saying she would call me every 2 weeks with an update now she is saying she will call me once a month. They asked for information and every time I delivered the information they would wait two weeks and say they were missing information to prolong this claim.

My name is Lisa **... My Son was MURDERED on 2-2-2020... At the time of his death, I wasn't at my 2 years point, I wish I had known this. I would've stay with my previous insurance company that I had been with for 20 years, they kept changing agents so that's something I did like and my previous agent retire... Anyways, my son been decreased for 7 months and on October 2, 2020 it will be 8 months.... They keep telling me it's in final review, will they take another year or two... I am insured with this company as well.. Really thinking about leaving going somewhere else... It's 7months. This is horrible & hurtful & no family should go through this... Someone MURDERED him....Young lady they a signed me to, WAS VERY RUDE, they always say someone will call you back????

My husband and I cancelled a life insurance policy on June 23, 2020 thru their website. It never said we had to write any letters. They took out $25.02 on July 1, 2020. I requested a refund on July 7, 2020. They asked for information on July 9, 2020 which we sent on July 9, 2020. On July 10, 2020 they responded and said that My Husband need to call so he did when he got home. The lady from accounting said to send a copy of his driver's license with his signature by e-mail. We did.

I normally never write a review unless they are good and can add value to the company or organization. However, this has been the worse experience we have ever encountered during this time of loss. My mom took out two policies with Globe Life on my brothers to ensure they had adequate insurance coverage, especially since people was dying at an alarming rate regarding COVID-19. Unfortunately, on July 4, my older sibling passed away due to heart failure. We contacted Globe Life to inform them and they mailed out the claims form to be returned. Once we had mailed all the documents back, we were told that we would be assigned an Ambassador to review the claim and to keep us updated on the process.

Globe Life is very easy to apply, and I love their billing possibilities like monthly, six months or annually, I bet if you called them up they would make two month payments by phone if you want to go two months without worrying, I paid the low price of $199 for a year's worth of insurance on my wife. What a bargain!

My family had a life insurance policy on me for several years. I didn't know about it until after the death of my aunt. I was unable to transfer account...but tried to go back later and take out another policy. From start to finish I was given faulty information. Original policy was for 30k. Tried to reinstate for 30k. I went thru the whole phone calls and sign up. Was told I was approved...Only to later learn they were only going to approve me for a 5k policy. I mean... What good does that do? Nobody will tell you why. They tell you a letter will be coming in the mail to explain. It tells you nothing. I cannot believe that such a company could be counted on to actually pay at the time of death. Beware...Be Smart...Go somewhere else. Term life insurance if you are healthy is a better option than this. Customer service is horrible.

Stay away from Globe Life... I called on yesterday, Tuesday 8-25-2020, because I had questions regarding my policy and why the monthly premium payment is increase in a year and not five years... She said, "It's your anniversary date," that's something I totally never heard of.... Thank God I didn't pay my first premium. Believe me when I tell you this.... I write everything down including names of whom I spoke to.... The first woman I spoke to was totally rude, talking over me, I couldn't get a word in... I told her not to talk to me like I am a child.... When I told her I was a veteran, she laugh... She still couldn't answer the question regarding my policy and yes it totally upset me.... I mention to increase the amount, she abruptly transferred me to another rude and in a hurry woman that did not have time... I will be shredding the policy... There are much better life insurance companies with terrific customer service and globe life is not one of them.

The application was very easy and cost was very affordable to get started. That was what caught my eye. I never really thought about it until they kept sending stuff in the mail. They offer different prices and different benefit amounts which I thought was great. They didn't explain much which I thought was a bit lacking. I also noticed that other companies offered other options and additions on top of your normal benefit that they do not offer. Once I finish insurance shopping thoroughly I will probably change my company.

I got a small policy, enough to cremate me. Pleasant customer service. Through the years I have always had good experiences dealing with customer service and the site. It isn't a lot of money each month, but it would have been much cheaper and much more coverage if I got in my 20s or 30s.

Father had a policy that he took out and made all premiums. When he passed 4 years ago they asked for a bunch of information and denied the policy. I know that NY State ruled against them in Liverpool NY last year but never heard if they hired the 3rd party admin. They time frame it was for would be when my father passed but no news. I wouldn't get a policy with them.

I have had this insurance policy for a number of years. Because of my age, I am limited in the kind and amount I can get now. I should have started when I was younger. Now I am really paying for it. Globe ups your rate every five years which I do not like. This is term life until age 90, I believe. I am searching for a replacement policy.

If you are looking for a helpful, knowledge company. Keeping looking. I called to get a beneficiary change form on 3 great grand kids. I am listed as Policy Owner and Payer. Provided Names, address, phone number, ssn, and POLICY NUMBERS ON EACH. Because I did not have dob for children. They refused to send change forms. Rachel, Elishja were impossible to talk to and offered no solutions. Sonja who works in CEO Bill E. Leavell office as operator refused to allow me to talk with Admin Assistance to Leavell. In case I die, before I am able to update these polices, my husband is the beneficiary on all three at 100%. Think twice and then again before buying a policy from these folks.

Updated on 10/06/2020: August 19th. I wrote a review of this company. My dad passed away Jan 4th. Been dealing with this company ever since! Now, they are needing info on a house and mortgage company that has been gone since 2013. Legal was supposed to contact me last Thursday. Nothing. Next step, Insurance Commission.

Stay away from this company. My mother in law passed away in July 2020 and it's been painstakingly difficult in getting company to provide us with claim status and payment. Seems like they take forever to pay claims and keep you waiting indefinitely. In fact, they lie about status and give you wrong dates deliberately it seems. I would never recommend them to anyone not even my worst enemy. BTW... still waiting for claim check...

BUYER BEWARE if you are thinking of purchasing Globe Life Insurance for your heirs. My dad took out a policy in the early 1980's and paid his premiums faithfully for 38 years. He passed away on March 21, 2020, and the funeral home filed the claim on March 23, 2020. I also filed and sent information the following week, and heard nothing from them for about 6 weeks, until they asked for further information. I sent the information to them on May 20 with them receiving the info on May 23.

My grandmother passed away March 13 2020. This was unexpected and I wasn’t ready, she was my best friend. I settled her final expenses. I filed a claim the first week in April, I have sent all requested documentation and medical records.. I have spent hours on the phone with records retention departments to obtain the records.. My “ambassador” has been unfriendly, unhelpful and when she has called three times in the past 3 months she acts as if I am bothering her.. I have not called customer service, I have waited for the biweekly scheduled calls (she’s missed two).. The last time we spoke she stated all the records had been received and forwarded to review, no timeline given for processing time.. I understand that we are in the midst of a pandemic and things are moving slowly, it would just be nice to receive a follow up and an estimated time frame for this to settle..

Not much I can say other than I would NEVER EVER take a policy with this company. After applying, I was contacted twice with follow up questions and promised a letter within 7-10 days. Of course, I never received a letter. I had to call back, and then told that they could not access the policy but would check on it and return my call within one or two days. Again no contact. I waited another week and called again, this time told the policy had been canceled due to a lack of response. I asked her if it noted the two times I had responded, and it did. She told me they may reach out up to 10 times while I informed her I had no other messages from the company to return their calls. She said, "This policy is canceled, if you'd like you can submit a new application". I told her with the way they handle there 'follow-up' I would never do business with them. If I handled my customers like that, I would expect to be out of business.

Company provides misleading information and request (mandates) consumer to provide information that legally they are not entitled to just to refuse to provide the information the consumer requested at the time of call. This company required you to provide confidential information that they are not entitled to such as death certificate of individuals who is listed as a beneficiary when it is not needed for an insured person. Once they got the death certificate they refused to answer questions they stated that would if the death certificate was provided. THIS COMPANY IS A SCAM and very insensitive during the most difficult time for family. BUYER BEWARE!!!

For 33 years my Father paid on time. He surrendered his policy March 2020. They claimed they sent his check of $3341.75 that week. In April we called about the check not being received. They said they have to wait 30 days to cut another check. In May we called again; same excuse to wait another 30 days. This is a pattern to see if you give up trying to get your money. They claim the check was sent and you always have to wait 30 days to get a new check cut. Only the following month you still don't have it. We volunteered to drive the 3 hours to McKinney TX to get our check. They said this is not allowed. Somehow it takes over 90 days to get a check from a town 3 hrs away. This is a bad company. I kept records thinking we would end up getting a lawyer.

I just applied for a term life insurance and spoke with two representatives. I was told I would get policy in mail in 7-10 days. The policy never arrived. What I got in the mail was a letter stating they were unable to contact me by phone. Which was odd since I spoke with two different individuals. So I sent Globe Life an email and once again, I never received a response. I called the number listed in the letter only to be told to WRITE a letter to underwriting department. The representative alleges underwriting didn't have a phone number. I should have know this company was not legitimate because when my mother died nearly 20 years ago, I had to file a complaint with Maryland Insurance Commissioner to get them to pay the claim. That's when they paid me and unknown to me, Globe Life Insurance had to pay me interest for the delay.

This company is absolutely the worst. It's been almost 3 months since my Mother passed very unexpectedly and quickly. She was diagnosed 3 months before she passed that puts us back to 6 months ago with stage 4 lung cancer. We had no idea and didn't know until it was too late and had no options to prolong her life. She was sent home on hospice & died a week later. My mom set this policy up so if something ever happened to her final expenses wouldn't put a toll on me financially. The 2 year contest period is load of crock. She passed literally 25 days before the 2 years.

Globe Life Insurance has a company that investigates all medicines you have taken and then decides rather to insure you. Just want to inform consumers. If you are taking medicine that disqualifies you Globe life will not insure you medicines that are illegally for them to review, yet they can obtain this info.

For several months now I have been trying to call Customer service and after punching all the correct numbers it says invalid request. I have sent several emails to customer service. The first one I gave the policy number and insured’s name (it is a policy on our daughter who is now 41) and my husband's name. They wanted her date of birth and the mailing address. I sent this and received another email that stated that I was the owner and had to contact them. I tried to call customer service again and was transferred to 3 different people. The second one said my daughter was the owner of the policy and she would have to call them. I asked if they could send a surrender form that she could sign and have notarized because calling them was a nightmare. He said he would have to transfer me to someone else.

I have made my payments years on the computer and all of a sudden it stopped even when I had sufficient funds. They were not able to tell me what the problem was and so I sent a check for the whole year and that was declined even with sufficient funds in my account. What a waste.

My mother died in the hospital while being rushed to be released. Her name was Judith **. She wanted to give her only surviving son of 3 boys Michael **, a financial means to create something good for himself. Globe Life chose not to honor their policy. They said she wasn't fully approved and refunded approximately $750. Which means she had the policy for 3 years roughly and because my mother was financially destitute her choice in payments would have been $20 a month. How on earth is it possible to pay for 3 years and not be approved?! Insurance adjusters I understand are offered incentives to not pay claims. I cant afford what it would take to get a lawyer to honor my mother's last wishes. :(

My mother in law passed away in November of 2019. We filed a claim in January. We just keep getting letters saying the claim is pending needing more information. On top of that, she keeps getting solicitations to buy life insurance from them. Insulting.

I bought Globe Life Insurance for my two boys when they were very little. I thought that they could just roll it over after they became adults and continue working. First problem I countered after I paid on this for over 20 years, was that after they became 21, I could not access any information about these accounts. When they were about 24 and 25, they did not want to keep these accounts up so I decided to discontinue paying for them. Well then I find out there’s no cash value at all with globe life. So pretty much the money I gave to them for over 20 years, was just that, I gave it to them. If you’re looking for a company that offers cash value then go to another company.

Globe Life Insurance company is unorganized, unapologetic and unethical to say the least! There was a point in time that, I utilized this company for an life insurance policy for both my son and myself! However I was told that they wouldn’t be able to honor anyone that has blood pressure issues! Keep in mind that I was told this, after I’ve made several payments through these guys. Seems like they would’ve informed me about this prior to me signing up with them! There’s more. Not only did they screw me, they also made an error with my son’s policy! Somehow they listed my son’s birthday under a totally different year! Like really Globe life...Get it together seriously!

Updated on 03/31/2020: My issues with Globe Life remain unresolved. They asked for our policy numbers to investigate the matter. I sent that via through here on the 23 or 24th of this month. A customer service representative was supposed to contact me within 24 hours via email, that did not happen. They are supposed to automatically withdraw payment from our account for BOTH policies. They continue NOT doing that.

I have been trying to cancel my policy for months now. I was told I would be sent a letter to sign to "surrender" the policy and it never arrived. I have made calls where I have experienced less than stellar customer service. I just now hung up a call after the "surrendering" department kept claiming to not hear me, after just speaking with a representative, who transferred me to the "surrendering" department, just fine.

I mailed an application in for life insurance for my mother. I had no response back from the company but received junk mail of continuous mailers of the exact applications. I find that insulting and bangering as to say what's really happening here. What's their motive! My mother passed away without even a response from this company! I have an impression of what this company is like: (look at me I'm dressed so fancy, look at me trample those below me, look at me).

I'm being charged twice a month for policy and 3 months now my checking account went into overdraft fees $35.00 a month. I've contacted company several times and No One can explain it. I'm told that payment comes out on 19th of every month and bank told me as of yesterday, March 10th, 2020 draft came out for month of March, on March 6th. Called back and Globe rep told me again it wasn't going to be drafted until 19th and again I explained that it would be drafted two times again. She said she has No record of it even being drafted on the 6th, so I told her to stop draft until someone could tell me what is going on. Globe Life owes me for many double payments and I need an answer for what's going on and an apology for the overdraft fees!

Updated on 03/16/2020: We recently sent in a review of Globe Life Insurance on March 10, 2020. We still have not received a check for our mother's death benefit as of March 17, 2020. She passed away on December 17, 2019. Globe Life Insurance failed my family.

Updated on 03/11/2020: Anyone know a good lawyer, to help me get my money back from Globe, and get them to stop taking my money??? I'm tired to talking with them, as they continue to lie, and play like they want to fix their mess, but it's all a lie!!!

I paid for a policy for my children via banking information and I never received an email with my policy number!! So I can't log in to view my policy! I have emailed and called with absolute no help!!!!

I requested cancellation of my policy, ** and sent all necessary forms since December. Can never reach office in Oklahoma, Linda **, phone always busy. Cannot leave message. Followed through with other mail. Have not received check.

I filled out an online application on 2/12/2020. I then get another application in the mail on 2/22/2020, asking me to fill out the same information and send back. I proceeded to call the customer service and someone that could barely speak English took my call. My question was, since I applied online do I still have to mail-in the application that I just received. The representative asked for my name and for me to verify my mailing address, he then asked me did I use a Mastercard or VISA card for the initial application to pay the first month premium. I told him it was a Visa card, he then ask me to verify the information one more time but he will put me on a brief hold, come back and ask me those same questions. When he did come back to ask me those same questions he first asked me to spell out my first-name, which I did. He then asked me for my mailing address one more time, which I gave him again.

2 WEEKS IN LATE Oct... Before mother died I was on 3 way muted call, with Globe Life of NY. My mother was attempting to get info for whole life insurance and had a 10000 term life that was in effect and paid. I was the beneficiary. My Mother died November 2019, I contacted Globe a few days after her death, Was told policy never existed, Called back again was told same thing, that they couldn't find policy with SSN# because they are not required to save them. Then was also told globe life of NY was brought by Globe life of Omaha and they didnt have all the records.

My grandfather purchased my life insurance and my father's and brothers in 1980’s and since he is now in his 80’s I’ve been paying all 3 policies.. I decided to call and get information on my policy to see if I have already reached what my policy is worth and if so what’s happening with this extra money every year and got told they can review my policy since only things in 2000 have been scanned in and need to call back in 10 business days and then can find out if I gave the right information to be told anything about my policy... not helpful.

After several years paying interest on 2 loans taken over 20 years, at 85 yrs old without notification I was told my loan of 5200.00 is due in full and my 15,000 term life insurance was cancelled. I never receive notifications of loan interest payments due because for years I have repeatedly requested an address change. I have documented every time I have requested my address change. Today, service dept supervisor Teresa accused me of not paying on my loan interest, which is a lie.

My mother had a small policy, she had been paying on since 2006. This was a term life until she turned 80. NO, reinstatement options to continue her coverage was sent to her. YET, Globe life continued sending her payments due. She paid the premiums for 6 months! WE called to see if we could set up automatic payments. She was told her policy was canceled when she turned 80. We went through all the questions to reinstate her.. A week later she received a letter they canceled her policy due to her health. She paid in over 13.000 Dollars for a 5000 dollar policy! GONE!! This should be against the law! This is pure theft! Beware!

Globe Life Insurance. Globe Life Insurance has provided great service. --There was an issue that was resolved-- Possible improvement: The descriptions for increasing a policy amount could be communicated in a more precise manner. The situation: I contacted a department of insurance because of the importance the policies are for my records. I described the importance of my records when communicating with the department of insurance and Globe Life Insurance. Resolution Time Frame: Globe Life Insurance worked on the issue after I contacted an associate from the organization. The issue was resolved without causing huge difficulties.

My mother passed away on the 1st day of the month. Globe was contacted two days later to make the claim on her insurance to assist in paying for the funeral expenses. This is the last day of the month Jan 31, 2020 and still no check from them. They were contacted Jan. 28, 2020, to check status on the claim. They stated to me that they barely got to it on Jan. 22 and to expect the check by February 15. Six weeks to receive a claim on a policy my mother paid on for years. Horrible service. If you want a good insurance company go with Mutual of Omaha. Had that check in withing three days for both my father and mothers policy. Do not buy from Globe!!!!

I called Globe Life this morning after already filling out an application for them online. They were already aware of a specific health problem my husband has but the lady I spoke with went through the entire application process again, which was fine, but she was extremely rude! Her name is Wilma and she asked a ton of questions including getting all of the info on medications we are on. She told me repeatedly to keep going with the medication list and she would stop me if she had a question, just over and over again but she did not have a problem making me wait. I was on the phone for quite sometime with her when I finally RE told her about my husband's health condition and she completely cut me off and stopped everything and said, "Our underwriters will be in touch."

I purchased 3 policies for cancer, stroke and intensive care. If I went in for any of these I’d be insured. I decided that I could no longer afford their insurance. I called the agent who sold me the policies and he NEVER returned my phone calls. He returned my texts and I told him that I wanted to cancel my policies. He said he would get on it right away. He would get the paperwork together to cancel my policies. The insurance company was taking $120 out of my account every month. They never stopped taking my premiums out until I forcefully had it stopped from the bank.

My dad passed away on March 30th 2019. His insurance policy was changed from my name (which I had been his beneficiary for years) to his niece name on March 15th, 15 days before his passing. My dad went in the hospital on March 15th because he had falling at home and was disoriented when he arrived at the hospital (per doctors notes). He ended up having a bad stroke and it affected his brain which caused his health to fail. Before my dad went to the hospital on March 15th, my cousin called this insurance company and they allowed her to change the policy from my name to hers while my dad was under medication. He wasn't aware of what he was doing because I heard the recording of him talking and you could clearly hear my cousin in the background telling him what to say. I am so upset about this situation.

My son was in an accident that caused him to lose sight in his right eye and lost his left hand. I called Globe Life to discuss my policy. I have a whole life policy for my son with Additional Benefits Included And they are Accidental Death And Accident Benefit Rider. Now my Accident Death Benefit Rider means Accident death as a result of bodily injury And within 90 days of such injury which is not the result of the listed exclusions Disease, Suicide etc. Now I understand that.

Updated on 05/03/2020: I wrote the following review on Jan. 22, 2020. In 2 days it will be 2 years since my mother passed and the claim has not been paid. Globe Life requested my information which I provided and someone contacted me repeating the same old defensive information. I’ve told you all that I do not have the medical information you’re asking for, I haven’t seen any results of your so-called investigation that your fine print said you would conduct. You said you sent me a letter with the option to return my premium which I never received. Obviously you don’t want to pay. You know me, you have my information, it’s been 2 years, please send me my $20,000.00 or send me written documentation saying, "NO WE’RE NOT PAYING YOU." STOP BEATING AROUND THE BUSH. I AM NOT GOING AWAY.

Updated on 01/29/2020: I was contacted by a no name representative. She didn't offer me any result. She refused to give me her name and her position with that company. She was very unprofessional. These people are very mean to their customers, all they do is cause pain, while we are the ones who keep them open by spending our money. I am still waiting on a resolution. I am very serious when I say stay away from this company.

I did not receive a statement in either December 2019 or January 2020 for one of my granddaughters. When I called today 1/16/2020, which took for ages btw, an impertinent and rude non stop talker came on to tell me the Post Office has been notified of an address change! Mind you the other 4 statements came to my 20+ years same address, but now it is the Post Offices fault! Such a lie! I requested a supervisor, and she put me on hold. Then the Resolution dept came on, and I left a message. They said I would hear back within 2 hours! Here we are Friday 1/17/2020, and not a word. Their customer service is ALWAYS poor! ALWAYS! Rude and talks over you???? No it has not been resolved! I want to know who authorized an illegal address change on this single policy???? I will find out!

I lose my mother in September 2019. Because her insurance was under 2 years, it would not pay out until a review was completed. I paid for everything myself, and sent Globe Life all of the requested documents from myself and her doctor for the review. 4 months later and still nothing. They sent me a request for a medical release form for the hospital and requested an executor of estate document. However, an executor of estate document is not necessary in Michigan when I am the named beneficiary.

Not at all satisfied with Globe Life. They do endless marketing just to force you to buy a policy. Their customer service is also very bad. I will never recommend it to anyone. This is my first time as Globelife policy and will rate them zero star.

My mom purchased a $20,000 policy in 10/2017. She was dx with colon/rectal cancer a year later. She died 9/27/2019, which makes her 13 days shy of her 2 yr contestable period. So of course Globe Life wanted to investigate her medical history, this process has been extremely tough. I was given a contact person named Victor whom I didn't think cared that I lost my mom. It was business as usual for him. I asked that he not call me again, I was later assigned a new contact person “Latrice” I think....never heard a word, from her.

My ex-husband left me as beneficiary to his life insurance policy. I am no longer his next of kin. He passed away September 17, 2019. I have now had three different life insurance representatives. I was paid part of the life insurance. The rest I was told would be investigated. My new representative Victor first last week told me to call the hospital and see if I could receive my ex-husband's medical records. Due to HIPAA laws I am unable to do so and a Life Insurance Representative should already know that. Today we spoke again he is sending paperwork for my ex-husband's mother to sign a release for medical records.

I was finally able to reset my password and get into my account. Not sure how they fixed it but they did. Thank you Globe Life! Still a happy consumer.

I was sent information on a mortgage protection policy from another carrier, but they never replied back. I tried Globe asking for a mortgage protection policy with a 1st to die clause, so whichever of us were to die first the insurance from our policy would then cover the mortgage for the second. I was sent a policy which talks about the importance of mortgage protection, since I already knew that and asked for the policy I did not pay close attention and halfway through the policy it begins talking about accidental death and dismemberment instead.

I bought Globe Life when my first granddaughter was born 23 years ago. I added 3 more policies for 3 more grandchildren. Every year when my policies came due they pushed for more coverage. The last 2 years they started billing me every six months. The second billing was for more coverage but the bill said in big red letters THIS IS YOUR BILL. In fact it was just another push. I am done with them. I WILL NOT PAY ANOTHER TERM FOR ANY OF MY GRANDKIDS to a company who just pushes more and more making it look like a regular bill.

Updated on 12/13/2019: If the system would allow me to rate below one star, I would. Please see my previous review to better explain. I did receive a response from a customer care representative who asked for a good time to contact me in response to this issue. Needless to say, I provided two different days and no one contacted me during those days. Since then, I have contacted Globe Life numerous times. Today, I spoke with an Alasia who transferred me to a member of her management team, Desiree ** (I believe). Instead of reviewing said notes, I had to again state my loan request issue dating back to September. Now, I am being told, no change of ownership is listed on file. This is not true, as all other Globe representatives returned to phone after looking for said form and stated, "Yes you are correct. We have the form from 2011."

My love one my baby was tragically taken from me. It is so hard to deal with especially when it was so unexpected. I had purchased this insurance policy with a 2 year clause that I was not aware of so it was a long process taking a bit over 90 days. I was so sad and grief stricken and stressed out losing my love one my baby. The insurance company had to go through the process of finding out what had tragically happened to my Love One my Baby. After finding out what happened to my love one just a bit over 90 days the insurance company paid 100% in the Mail. I just cried like a baby because it was just so sad and painful. Reality hit hard knowing my love one my baby was really gone and to see after all the negative comments that I had saw on their website that this insurance company really Honored the Policy I had 100%.

I contacted Globe to inquire about an insurance policy. I answered all questions honestly and they told me they would contact me in 7 to 10 days. 4 weeks later I hadn't heard anything. I called and they turned me down. It's not so much not qualifying for coverage. It is the fact that if they had notified me in a timely manner I could have been searching elsewhere for coverage.

I have called 5 times asking the cash value of my policy. I was told my policy had to be archived to call back in a few weeks, I did and the next time I called was told their computers were down, next time was told they are updating their computers. The fourth time I called I was told a Supervisor would call me back in 3 days and that did not happen. The fifth time I called I was sent to a voicemail to the Recovery Department and was told someone would call me back in 2 hours. That was last week and still no call back. My mother has paid into this policy for 13 years and this is what I get in return. I will be calling back next week yet again but probably with no response. I wouldn't recommend Globe Life to anyone and to think all I needed was a cash value on my policy.

Kept putting me on hold, than transferring me, only after many requests, by email and by phone, did they finally do what I had requested. All I asked for was to cancel a policy out, but took many requests, and the reps did not know what they were doing.

Really Bad Experience. My Mother has been paying monthly for a burial policy for me since I was 21. I am now a 66 year old woman trying to surrender this policy and Globe is the worst company customer service I have ever experienced. This is now Nov 20, 2019 and I have no cash or any communication updating me on the status of my policy. I received a letter from Globe asking if I wanted to surrender this policy for cash - I did. On Oct 18, 2019 I emailed them as instructed: my mother's death certificate, my birth certificate and a handwritten letter with my signature requesting my money. I received an email from Globe saying they had received these documents and to call their number to surrender. When I called the gentleman told me it takes time to scan in my documents and to wait 10 days. I did.

I am a senior citizen with 4 policies with Globe Life. Repeated issues with them claiming non-payment, even though bank records and confirmation calls from the bank representative, followed up by written confirmation resulted in broken promises to repair the problem. Now it has happened AGAIN, and I already know what the end result will be... Double payments and zero results.. Looks like someone is pocketing the payments, and we seniors are the targets of another scam we can't fight. Glenn

My experience with Globe Life hasn't been good. My son purchased a policy in 2016 for life insurance and accidental death. Unfortunately he was murdered 8/2019. He was driving in his car and a bullet hit the back of his head. I have experienced nothing but heartache from this company. After sending in months worth of paperwork (death cert, police rep, dr. report, coroner rep, etc.) my claim still isn't settled fully. I did receive the first check after 3 months and the Riders portion for accidental death is still not paid.

My oldest child, only son passed away in a tragic car accident on his way back to college on August 8, 2019. This was and still a tough loss for our family and community. We have been told on multiple occasions that it is still being reviewed. I just don't understand why when I was told everything they need has been received for the claim. I just want to get my baby a nice headstone and settle some bills but can't because the delays with the insurance company. The added stress make this even harder! Where is the compassion/ understanding for families that are grieving? The last thing I wanted to do was give a bad review!! We need answers!

Updated on 11/25/2019: This is my 3rd review of Globe Life. A supervisor reached out to me and assigned a claims ambassador to my case and I heard from this person (Nikki) once. When I spoke to her that one time she stated she would call me back in a few days and I have yet to hear back from her. I tried to call her and I sent her an email and she did not respond. What the hell is wrong with you people. I am sure if you were in my situation you would not appreciate the negligence I am enduring. I am really one step away from obtaining an attorney to deal with this crappy company.

Why cant I deposit the check you guys sent me? It's been denied by both of my banks. They cant verify the check because you guys have had an outage for weeks. Why cant you verify a check that you sent out? This is ridiculous. I cant even get answers, all I can get is "I'm sorry our system is down." Well that's not good enough!