Globe Life Insurance Reviews

All I can say is Don’t Call to pay your bill unless you want to be on the phone for hr. Just Not good customer service.

The young lady was well educated in what I called about! She made sure I understood all my options before I made a final decision. She was very clear explaining when I need to ask her a question! She is a very good asset to your company!

I have carried 6 policies with Globe Life since 2018. In February 2025, during a financial hardship, I applied for small loans on my policies. While I appreciated having the ability to access the loans, the process became extremely frustrating and delayed. One of my loan requests was even canceled shortly after submission, and it took repeated follow-ups and significant effort just to get the loans processed.

Telephone support was able to help me make the changes I needed.

I spoke with a insurance representative 2 days ago inquiring about updating my payment method. Next thing I was charged 3 different amounts in one day then another amount the following day. I don’t know where the charge came from but will be calling them Monday morning!

I contacted them by phone to change my beneficiary. They made this process super easy.. I was able to e-sign the document and make the necessary changes. The consultant I spoke with on the phone was super friendly and very helpful.

I’ve been following my claim for a while now and they take way too long to process my claim after having all the information received and the customer service reps are rude and they will hang up on you. This is my first experience with Globe Life and their long slowish process.

After reading so many bad reviews, I'm so glad I didn't sign up with Globe. Almost did today. They are persistently sending me mailings. Don't want to deal with companies out of my state.

I have been with this company 27 years on one policy. And 13 years on other one. I sent a email asking for cash value on policies. And asked they send me a email with information. I have received nothing besides asking for my billing address which I sent them and they said they would review it and then send information. This has been going on for three days, still no information on what the cash value is. As long as I have been with company I could know what my cash value is. They been taking my money for these policies. I would think it's not that hard to let me know about my policies. Guess not, don't think it's fair.

I would give them 0 stars if I could. I had a life insurance policy with Globe Life where I was the confirmed owner and the person responsible for making all premium payments. I contacted customer service multiple times to verify ownership, and each time I received inconsistent and conflicting information from different representatives. After escalating the issue, I was clearly told that only I had the authority to make changes or cancel the policy. Despite those assurances, I later received notice from their legal department that the policy had been canceled based on a request from the insured, who is not the owner and should not have had the authority to cancel it.

I have been insured with Globe Life for so many years and when I wasn't able to find my policy papers with them, I called and asked them some very pertinent questions and asked them to please send me a detailed and updated policy, they were only too happy to answer my questions and will indeed send me a copy of my policy.

It took over 12 days for my payment to post to my checking account. I feel like that is way too long even though it states on their information pages that payments will post within 3 to 5 business days.

The representative was very knowledgeable, professional, and very, very kind not to mention patience.

People there are so polite and very knowledgeable and don't mind taking their time to explain things to you. I thought that was nice.

I would like to compliment this company on how they conduct business and I haven’t had any problems. I like the new website, I can make my payments much easier. I called the company for some information, and the young lady that help me was great, awesome customer service, and explained to me how to conduct my business that I called about and sent the necessary document I needed. Thank you.

I had purchased life insurance for each of my grandchildren when they were born. It’s very hard to actually talk to a person when service is needed. They send out information to increase coverage every so many years, after purchasing increases I discovered that after 20 years it was no longer in effect. Also when I canceled those because I wanted permanent insurance I switched to buying replacement coverage. 2 of 3 were approved and the youngest boy wasn’t. It was approved the 20 year way? This is a healthy 7 year old who plays sports and has no issues. After having paid for coverage for a lot of years I decided to cancel all my policies, I had 7, and get coverage that will be paid in full for each child in 20 years. The cash value on the policies I canceled was such a minimal amount it was upsetting. Also it is a hassle to deal with cancellation making it several calls, emails and still waiting on 2 of them to be approved!

Logging into the app or website has been followed by a request to change your password. Then the request has an error and you can't access your account to view or pay. I've tried contacting them for help but no answer yet. It's hard to give a positive review when you can't access your account.

Spoke to Tania ** back in September 2025. She had no problem continuing to call me to schedule a review to sell me more coverage and then harassed my family members that I only provided contact information as beneficiaries for my policy trying to sell them on insurance. I asked for information to update my automatic payment which I never received even after emailing her several times. Then I emailed customer service, they responded a few days later asking for my DOB and name which I provided on 3/2 and followed up 2 additional times and have not heard back. Don't waste your time with this company if you need any customer service. It is a joke.

I have been calling Globe Life and Accident Ins Co. since Feb. 23, 2026 regarding my account. Online it shows no account, but on their end they can see my account. I've spoken to several people, left a message for the supervisor, finally a supervisor said they would have tech support call me back, no one has called yet. I sent a email to their customer service no one has called me back. I have doubts of their efficiency, when there is a time to make a claim. 3/10/2026 no one has contacted me.

Jordyn S. from Fond du Lac was the best case scenario for my injury. The timing was close to perfect. I was definitely in good hands and brought me peace of mind. Thank you.

If I could give 0 stars I would....This company is a scam and I will be getting legal counsel, the news, the insurance commissioner and the Attorney General's office in our state involved. My mother-in-law passed away in December and it is the end of January, and we have yet to receive an update nor can we get a reasonable update from your representatives. Reading your YEARS of bad reviews has let me know that you have taking advantage of the elderly, young and misleading them with your false advertisement! Why are you requiring medical records to review a claim on a policy that did not require medical records.

My grandfather purchased life insurance policies for my mother and I many years ago. He passed in 2015. Me and my mom have been trying to get copies of our policies since SEPTEMBER 2025. It is now the end of JANUARY 2026 and still nothing. I've mailed a death cert to their Texas office, they lost it and told me to email a copy. I have been going back and forth in emails with someone by the name of Linda, sent ALL of our information multiple times. I have never dealt with so much confusion and frustration with a business in my life. I was informed today paperwork was mailed to my deceased grandpa's address from 1999 instead of to my address which I have included in MULTIPLE emails. I can't imagine the process we will have to go through to actually make a claim when my mother or me dies. This company is awful, I will never recommend anyone to Globe life liberty national!!!!!

Mother passed away recently, Dad is 80 yrs. Old and can't get through Online so we need Agent to come to Home for changes on policies, cancel, Beneficiary and updates. Been calling Customer Service for month, Texas office, Bham office and back and forth. Messages left, Emails left, tried numbers on Google and more. I got through, said they left messages and someone would stop by in 48 hrs, nothing, got through in Texas, they said they can't handle Agents only in Birmingham, called repeatedly, left messages to Different Locations, nothing, called back to Texas, they gave me same number, told them I've called over 10 times and left messages, no Response, she called. Left messages and said, "Someone should Contact you within 48hrs.," the same thing I already heard multiple times.. Ridiculous, this is a Joke..

In December 2025 Globe Life took money out of my account for payment on a policy I canceled two months prior. Now they are telling me they mailed a check to reimburse me but I haven't received the check.

I had Globe Life Insurance and they cut me off because my Mom who is long gone used to drink alcohol 😭. And never sent me a penny back after years of monthly payments. It's sad, rude and a scam. I haven't heard anything from them since. Madge

I have multiple policies and their new system for payments and information is a nightmare. Last month, I had to call and give a rep over the phone my payment information about this. Now I have to make a payment on another policy and the site requires policy instead letting me view all my policies and kept track of them. The difficulty of this has stopped me from getting another policy for another grandchild. This issue is having rethink 2 policies to make be drop. I can't do this crap all the time.

Maria **, I wanted to take a moment to sincerely thank you for your time, professionalism, and assistance. You made the claim process so simple. Your unwavering support went above and beyond the call of duty. Your clear explanation and willingness to answer my questions made the process easy to understand, and I truly appreciate the care you showed in helping me. If anyone is thinking about signing up for globe life insurance, don’t think about it, just do it. The company is amazing and offers the best benefits. Thank you again Mrs. Maria ** for your excellent service.

I bought life insurance. And when I did they also advise me to get accidental insurance. But then I decided I didn't want the accident insurance. They held The accidental insurance policy over my head, and would not remove it. Unless I would two payments in 30 days. Was the only way they would remove it. I felt like I was being held hostage, over a accidental insurance policy. I don't think that any company should be allowed to hold their clients hostage for extra payments to cancel their policies.

Not sure where to start here. Will start with the claim process after a loved one has died. You have to fill out tons of ridiculous forms, as well as having your loved one's doctor fill out more forms. Once you submit, it takes a long time for them to process and you have to keep calling for status. Usually there’s a discrepancy and they put it on hold. FINALLY got it approved and they direct deposited only a third of what it should’ve been. Now they are closed the day after Thanksgiving, which is NOT a holiday. Here I am sitting with only a third of my money that is owed to me with no direction as to why I’ve been shorted a substantial amount. I would NEVER recommend this place. Go. Go with a different insurer that has good reviews.

12 years of paying them and when my mom died they denied her policy-!!!! All because we missed payment one time then got reinstated these people have nerve and had no right to deny the claim. They claimed false.