Globe Life Insurance Reviews

After reading so many bad reviews, I'm so glad I didn't sign up with Globe. Almost did today. They are persistently sending me mailings. Don't want to deal with companies out of my state.

I have been with this company 27 years on one policy. And 13 years on other one. I sent a email asking for cash value on policies. And asked they send me a email with information. I have received nothing besides asking for my billing address which I sent them and they said they would review it and then send information. This has been going on for three days, still no information on what the cash value is. As long as I have been with company I could know what my cash value is. They been taking my money for these policies. I would think it's not that hard to let me know about my policies. Guess not, don't think it's fair.

I would give them 0 stars if I could. I had a life insurance policy with Globe Life where I was the confirmed owner and the person responsible for making all premium payments. I contacted customer service multiple times to verify ownership, and each time I received inconsistent and conflicting information from different representatives. After escalating the issue, I was clearly told that only I had the authority to make changes or cancel the policy. Despite those assurances, I later received notice from their legal department that the policy had been canceled based on a request from the insured, who is not the owner and should not have had the authority to cancel it.

It took over 12 days for my payment to post to my checking account. I feel like that is way too long even though it states on their information pages that payments will post within 3 to 5 business days.

The representative was very knowledgeable, professional, and very, very kind not to mention patience.

I had purchased life insurance for each of my grandchildren when they were born. It’s very hard to actually talk to a person when service is needed. They send out information to increase coverage every so many years, after purchasing increases I discovered that after 20 years it was no longer in effect. Also when I canceled those because I wanted permanent insurance I switched to buying replacement coverage. 2 of 3 were approved and the youngest boy wasn’t. It was approved the 20 year way? This is a healthy 7 year old who plays sports and has no issues. After having paid for coverage for a lot of years I decided to cancel all my policies, I had 7, and get coverage that will be paid in full for each child in 20 years. The cash value on the policies I canceled was such a minimal amount it was upsetting. Also it is a hassle to deal with cancellation making it several calls, emails and still waiting on 2 of them to be approved!

Logging into the app or website has been followed by a request to change your password. Then the request has an error and you can't access your account to view or pay. I've tried contacting them for help but no answer yet. It's hard to give a positive review when you can't access your account.

Spoke to Tania ** back in September 2025. She had no problem continuing to call me to schedule a review to sell me more coverage and then harassed my family members that I only provided contact information as beneficiaries for my policy trying to sell them on insurance. I asked for information to update my automatic payment which I never received even after emailing her several times. Then I emailed customer service, they responded a few days later asking for my DOB and name which I provided on 3/2 and followed up 2 additional times and have not heard back. Don't waste your time with this company if you need any customer service. It is a joke.

I have been calling Globe Life and Accident Ins Co. since Feb. 23, 2026 regarding my account. Online it shows no account, but on their end they can see my account. I've spoken to several people, left a message for the supervisor, finally a supervisor said they would have tech support call me back, no one has called yet. I sent a email to their customer service no one has called me back. I have doubts of their efficiency, when there is a time to make a claim. 3/10/2026 no one has contacted me.

Jordyn S. from Fond du Lac was the best case scenario for my injury. The timing was close to perfect. I was definitely in good hands and brought me peace of mind. Thank you.

If I could give 0 stars I would....This company is a scam and I will be getting legal counsel, the news, the insurance commissioner and the Attorney General's office in our state involved. My mother-in-law passed away in December and it is the end of January, and we have yet to receive an update nor can we get a reasonable update from your representatives. Reading your YEARS of bad reviews has let me know that you have taking advantage of the elderly, young and misleading them with your false advertisement! Why are you requiring medical records to review a claim on a policy that did not require medical records.

My grandfather purchased life insurance policies for my mother and I many years ago. He passed in 2015. Me and my mom have been trying to get copies of our policies since SEPTEMBER 2025. It is now the end of JANUARY 2026 and still nothing. I've mailed a death cert to their Texas office, they lost it and told me to email a copy. I have been going back and forth in emails with someone by the name of Linda, sent ALL of our information multiple times. I have never dealt with so much confusion and frustration with a business in my life. I was informed today paperwork was mailed to my deceased grandpa's address from 1999 instead of to my address which I have included in MULTIPLE emails. I can't imagine the process we will have to go through to actually make a claim when my mother or me dies. This company is awful, I will never recommend anyone to Globe life liberty national!!!!!

Mother passed away recently, Dad is 80 yrs. Old and can't get through Online so we need Agent to come to Home for changes on policies, cancel, Beneficiary and updates. Been calling Customer Service for month, Texas office, Bham office and back and forth. Messages left, Emails left, tried numbers on Google and more. I got through, said they left messages and someone would stop by in 48 hrs, nothing, got through in Texas, they said they can't handle Agents only in Birmingham, called repeatedly, left messages to Different Locations, nothing, called back to Texas, they gave me same number, told them I've called over 10 times and left messages, no Response, she called. Left messages and said, "Someone should Contact you within 48hrs.," the same thing I already heard multiple times.. Ridiculous, this is a Joke..

In December 2025 Globe Life took money out of my account for payment on a policy I canceled two months prior. Now they are telling me they mailed a check to reimburse me but I haven't received the check.

I had Globe Life Insurance and they cut me off because my Mom who is long gone used to drink alcohol 😭. And never sent me a penny back after years of monthly payments. It's sad, rude and a scam. I haven't heard anything from them since. Madge

I have multiple policies and their new system for payments and information is a nightmare. Last month, I had to call and give a rep over the phone my payment information about this. Now I have to make a payment on another policy and the site requires policy instead letting me view all my policies and kept track of them. The difficulty of this has stopped me from getting another policy for another grandchild. This issue is having rethink 2 policies to make be drop. I can't do this crap all the time.

Maria **, I wanted to take a moment to sincerely thank you for your time, professionalism, and assistance. You made the claim process so simple. Your unwavering support went above and beyond the call of duty. Your clear explanation and willingness to answer my questions made the process easy to understand, and I truly appreciate the care you showed in helping me. If anyone is thinking about signing up for globe life insurance, don’t think about it, just do it. The company is amazing and offers the best benefits. Thank you again Mrs. Maria ** for your excellent service.

I bought life insurance. And when I did they also advise me to get accidental insurance. But then I decided I didn't want the accident insurance. They held The accidental insurance policy over my head, and would not remove it. Unless I would two payments in 30 days. Was the only way they would remove it. I felt like I was being held hostage, over a accidental insurance policy. I don't think that any company should be allowed to hold their clients hostage for extra payments to cancel their policies.

Not sure where to start here. Will start with the claim process after a loved one has died. You have to fill out tons of ridiculous forms, as well as having your loved one's doctor fill out more forms. Once you submit, it takes a long time for them to process and you have to keep calling for status. Usually there’s a discrepancy and they put it on hold. FINALLY got it approved and they direct deposited only a third of what it should’ve been. Now they are closed the day after Thanksgiving, which is NOT a holiday. Here I am sitting with only a third of my money that is owed to me with no direction as to why I’ve been shorted a substantial amount. I would NEVER recommend this place. Go. Go with a different insurer that has good reviews.

12 years of paying them and when my mom died they denied her policy-!!!! All because we missed payment one time then got reinstated these people have nerve and had no right to deny the claim. They claimed false.

I was recently helped by a lady named Jalana. She was very respectful and helpful. She helped me get a new policy. I couldn't ask for anything more. She made sure that I understood everything about my new policy. Excellent customer service. Very professional. And extremely polite.

It has been 2 months since I have submitted my claim. I have submitted my claim twice as they tell me everything was not received. I have made 6 phone calls to customer service. Today I spent 45 minutes speaking with 3 different people, the last being a supervisor. Again I am being told I should receive the funds next week in my bank account. This policy was taken out in 1998. They simply don't want to pay out.

I have to say my representative that signed me up was very unprofessional. I thought I could put my boyfriend on my policy, which my rep said, "Sure can." Then he TEXT me questions about the policy then proceeds to text me I guess that is an insensitive to get a ring. How unprofessional! When you call customer service they could care less to put that down or apologize due to that.

I have been $500+ since 2011 and prior to that about $200+ since 2007. No customer service from them, unable to get a live person on the phone that knows something besides the operators who have been trained to give you one phone number that leads back to them. So many questions on my multiple policies and how to move things around but no one can answer them except when someone calls to "review" your policies so they can sell you more services or up your coverage. Strong arm measures to get you to spend more and after you sign on the dotted line, you are ghosted. Asked the operator to have an agent who knows something about your policies and they said someone will get back with me in 5 business days. 5 business days to answer a phone call?

Cancelled a policy with them in 2006 and they won’t stop calling and asking for me or an ex I have not seen in 18 years. They don’t get it and I have threatened them with legal action at this point. What else can I do? They’ve called 14 times in 5 days!

I wish I could give this company 0 stars. I am never one to write a review this terrible but it has gotten to the point where I am beyond frustrated and annoyed. First of all, I NEVER filled out a job application to work at Globe Life, yet I have had COUNTLESS recruiters reach out to me asking me to complete my application and sign up for a webinar. Like what? Why would I want to do that when I have no interest in working for the company. And even after telling about 15 recruiters that I am not interested, I continue to get harassed. It is the most poor marketing strategy that I have ever seen and makes their business look so unprofessional. Like do you not have some tracking database that sees how many touch points one person has received and the notes that they want you to leave them alone? Horrible company with dimwitted employees. DO NOT work here and please don't sign up for their services so you can save yourself the torturous experience.

Never again will I buy any insurance from Globe Life! Their Eservice center customer portal is absolutely pathetic.... Along with their phone system. *Repetitive, unclear, misspellings, incorrect information, conflicting information....etc. So frustrated trying to file my dad's death claim. Shameful.

Today I called Globe Life customer service agents, I spoke with three different representatives, and no one could give a clear answer. I had received a late payment notice. But according to my bank account withdrawals I am current. I just wanted to know if the notice was because the payment was received after the due date or if the payment had not been received at all according to their records. However, when asked for nonpayment dates; the dates for non-payment kept changing from month to another even the year changed. Before speaking with an agent a recording states, the conversations are recorded and I hope they are. The company should have employees that provide straightforward answers to consumers questions.

I applied for life insurance. I paid the required premium... They had said they did not require medical information which was untrue. I was denied and received the denial letter. But as of today's date, which is September 16, 2025, they have still not refunded my premium. They expected my payment beforehand, but I applied at the end of July 2025. There is absolutely no excuse why it would take over two months for them to return the premium that I paid, expecting to get insurance coverage. There is no way on earth I would do business with this company... I am still sitting here today without my refund and my expectations are they won't refund my money.

Jeremiah short did an amazing job. Very fast and efficient, very good at explaining all the things I didn't know about.. I am in sales and customer service everyday. If I had more people like this, I would be in a good place. Thank you for your service and your professionalism!