Globe Life Insurance Reviews

I truly had a WONDER Salesman! HE SPOKE CLEARLY AND IN A WAY I UNDERSTOOD HIM, NEVER RUSHED ME... I HAVE BY FAR NEVER HAD A Salesman THIS GOOD. I Usually GET nervous and it makes me forget and mixed up. I thank GOD HE WAS THE ONES TO HELP ME GET AND SET UP MY POLICY. Now it will come off my bank card and I don't have to worry about it again.. As long as I live I won't. His name was Rick **....Thank you Rick so very much, God bless you...

One of my friends received a life insurance policy through the union he worked at. It was with Globe. When they contacted him they told him he could 'gift' policies of $2000 each. Which, I believe it was said that this is like the beneficiary. So he gifted me a $2000 portion, or policy, beneficiary. They called me, it was all set up.. Or so I thought. A year later, they start calling me, telling me it needs to be renewed and reviewed. For What?? So I finally agree to have a zoom meeting, For What?? and guess what.? The girl that insisted that this is their policy, didn't show up on the screen for the meeting. Then, not one but, two other 'employees' appeared, at different times, on the screen to tell me her appointment before mine was running late. That was a lie. She was not even there. She confirmed that via text message. I waited online for a half hour then disconnected.

We a bad experience with this insurance company. We paid the premium on time monthly for years, never once late! When the time came to collect, that's when the nightmare began. To make a long story short, we had to hire an attorney (1,000.00) to write the company a letter and demand payment. We were paid in 3 weeks!

The way I was spoken to on phone by Christopher ** was highly unprofessional and unacceptable. I was calling for a simple help question, yet there was no help. Simply foul mouth and attitude from him... I am unsure if he was having a bad day or not.

I have nothing good to say about Globe life insurance. They'll lie and accuse the person or family of lying just to get out of having to pay the benefits. 2 Years ago when my son passed away Globe lied to me and about my son they then proceeded to try to drag his name through the mud. I should have sued them right then and there but I so desperately wanted to call them what they are which is a SHAM insurance company. DO NOT BUY life insurance from this company. It's a waste of money and their rates aren't better than several life insurance companies. Globe life insurance is a waste of money because they'll lie about the deceased just to get out of paying what the person was insured for. THEY LIED about MY son. There are better insurance companies than Globe.

If I could rate Globe Life Insurance a zero rating I would. The one star is not even deserving enough for this company! I took a policy out on my husband in 2010. Globe Life provided me with my certification package detailing coverage and myself being the beneficiary in event that he passed. Years go by, the policy is paid every month and still details myself as being the beneficiary. My husband passed away in March 2025. I faxed/emailed all the required documentation showing my husband had passed, ie, death certificate.

I was under the understanding that my prime would not go up. Wrong, every five years it will go up based on age with term life. To buy whole life now that I am older it much more for prime. Please read all the fine lines! Our COLA does Not keep up with medicare cost let alone food, gas or rents, so it will not help with THIS company's policies either.

I applied for Globe Life for myself and my son. I completed a short application online. The next thing I know I get a call from an adjuster who asked me all my medical information, medication, surgeries, hospitalization, doctor visits etc. I am every disappointed in Globe Life. I am unsure if I am approved or not. It was a long process that took at least an hour. One lady called yesterday and started the application. When she asked about my medications I was like why do you need my medications list? I was at the dinner table by then. She said she would call me back in an hour but she didn't. Someone called today. She started the questions over. They ask you about all the questions on the application and more. I wanted additional insurance other than the plans I have from my job before I retired. That is why I applied. I thought it was a simple process. The commercials are a lie and the site is a lie. Try some place else for insurance. It gave me a head ache. I have to say the lady was patient and understood that I was displeased with the questions.

This company is a SCAM. There is no telephone number to reach customer service. Several numbers are listed online but none are working. The only one I found where I reached a live representative was a scam. I had to listen to a scripted message where they were trying to sell me a medical alert device and when I explained I was calling with a billing issue, she disconnected the call. I am reporting this to the Attorney General's office in Michigan, the Better Business Bureau, and going to blast this company on social media. SCAM SCAM SCAM!!!

They say you can't be turned down for your health, but they turned my mother down for her health. They bombarded my mailbox for years. I finally decided to apply for my mother, and she was denied. Even if there is "small print" that has reasons for denial regarding health, that should be in the forefront and highly visible during all the advertising. I consider this false advertising. I would never refer anyone to this company, and will continue to warn others against it. To add, their customer service is insensitive and money hungry.

I recently took out a policy for my grandson. I paid the premium in full. They recorded the check as a 2-month premium. I cannot get them to change it. I have sent the cancelled check info from our bank. I sent the name of the bank and the transactions around the check in question. But they want my full bank statement, which is none of their business. Did someone pocket the rest of the premium????

Paid on policy for years only to be denied at death. Thanks globe. You con artists. You should be ashamed of yourself. But I guess it’s now cool to take advantage of the less fortunate. Would love to know what church you attend.

In the process of looking for a life insurance company, I made a 60 minute virtual video appointment with an agent who spent the first thirty minutes telling me all about the perks of working at this company, remotely. Why? I’m not looking for a job, I’m looking for a policy. All of the explanations about how the policies work was great, however, after I told the agent about my entire medical history/life history I was curious to see if she would still be anxious to recruit me for employment since that seemed to be her main reason for chatting with me. I told her to email me the job info and I’d take a look at it.

I am extremely disappointed in Globe Life. I invested in this Globe Life policy for my Grandson since 4 / 2022, for 3 years. I had inquired for a loan via email to Globe Life several times, but no response. So I called Globe Life about a loan for my Grandson. He will Graduate from High School with Honors this year, 2025. And had hopes to borrow a few dollars to give my Grandson for his Graduation. The Lady at Globe Life said the Face Value for his policy after 3 years is $2.10? Are you serious? I could have Saved at least $5 since 2022. I thought part of Globe Life's advertisement is an opportunity to invest and borrow for special times like Graduations. Globe Life is not as reliable as I had thought and will not recommend to anyone.

Globe Life fraudulently created A policy for my son! I kept getting calls from them asking for my debit information, I tried explaining to them I NEVER opened a policy. They kept saying I did and being Very Nasty about it! *BEWARE.* This Company is A BIG SCAM!

I have been paying on my policy with Globe Life for over 15 years. I recently lost both of my parents (and my cat) and got scammed out of a good chunk of money by a title company impostor. I attempted to take a loan against my policy to float me through funerals etc and Globe Life has done nothing but lie to me for two months. It took three weeks for them to send the required documents and another two weeks for them to acknowledge receipt, both requiring numerous calls to Globe Life which always result in being lied to. No check was ever sent to me, but they have claimed for over a month now that they sent a check and because they sent a check, I owe them money. THEY DID NOT SEND ME ANY MONEY AT ANY TIME. IMO my policy is completely fake and Globe Life is a completely fraudulent company.

Updated on 06/19/2025: This company has by far the most rudest and unhelpful customer service. I have been back and forth with them for 6 months now (entering a claim), and each document they have requested has been provided and the only answer I continue to get is “call back in a few days”. After my first review, there was a reply with instructions to reach out to someone so that can address the issue - I did and still waiting! … No one cares. This company should train their staff in sensitivity! If someone is calling in for a claim it’s because they just lost a loved one - Be kind! They are quick to sell and take money from you but when the day comes that you do lose someone they're not much help. It truly is sad. Definitely research a company before accepting them for your future coverage.

I bought life insurance in 2005 on my step daughter and I bought riders 2008 and 2022 and the beneficiary was name Parents. I didn't think I needed to change this since her biological father died in 1997 and her mother died in 2017 and was insured by Globe Life who paid right away and we were married so I was the parent for a long time. So Globe Life decided that I was not a parent and finally sent a check to her estate instead of me. And That's not right!!!

Their agents are excessively aggressive even though I've expressed numerous times that I am not interested in obtaining life insurance through Globe Life. I've tried to be very nice and professional in declining coverage, but an agent insists on visiting my office weekly. I am so uncomfortable with their aggressive sales tactics that I actually dread going into my office because I feel harassed. If I decided to obtain coverage in the future it will be through another company because I actually dread ever having to work or communicate with Globe Life. 100% DO NOT RECOMMEND!

I call to get a quote for the family and myself. I didn't go through because of the pricing. I told the rep I didn't want to go with the policy. Months after I didn't go with the policy I get a charge of $25.75. So, I called them, and they told me that they didn't know what happened but that they will cancel the policy. I was like what policy, reason why they charged me the policy. I was able to get the policy they made without my authorization but when I tried to get my refund, it was a whole different problem. I had to check the bank statements and show the charge. So, I sent them a screen shot and that wasn't enough. I'm not wasting any more time with these crooks. This is my ref number **, "policy **".

I made a purchase for life insurance in the amount of 88.86. I don't have a welcome package or anything. It has been two weeks ago that I paid the money. What should I do to get my money back. I work hard for my money And my money has been stolen from me.

I am the beneficiary of my Aunt Bessie's policy. I am in the process of completing the claim for Globe Life. To my surprise, Globe Life is asking me for her medical records. I have contacted the hospital where she passed away and have requested these records. What I find particularly unexpected is that there is no mention in this policy that the beneficiary would need to provide the deceased's medical records for Globe to review. Thank you. Cassandra **. Beneficiary.

Everyone who has problems with Globe Life needs to do one thing! File a complaint with your state's insurance commissioner and your state’s attorney General’s office and ask them for assistance. This company is regulated by them. Hope this helps. They e-mail me 24-7 trying to get my business. I unsubscribe and they don’t stop. After reading their reviews no way I would ever do business with them. They sound horrible.

I do not know how they got my email but God help you if they get yours. I have tried to block them, unsubscribe, report spam but the emails keep coming. It is absolutely harassment. My next step is to notify my Department of Insurance. If they are this desperate to make a commission I would be concerned.

I was on hold for 52 minutes. I have been paying 448.00 a month on these policies. She told me that the payout on one was only 521.25 after paying on it for 14 years which comes out to 4,989.60 and that the value of 25,000.00 will be full by the year 2124. What in the world. None of this was explained and this was a total rip-off. I was on my break at work and asked what time do they close and she said 8:00 central time. I tried call back at 6:30 and they were closed, to call back during business hours. I have been ripped off. Who pays this. I just paid them, think I can trust them. This is horrible. I will cancel them come Monday and never use them again.

My Brother in law passed away 10/26/2024. He was ran over while on a scooter and suffered devastating injuries that he could not recover from. Here we are 12/16/2024 and after sending documents to Globe twice, they are saying the death certificate is too blurry and they need a statement of previous doctors for our brother. Why would a life insurance company need previous doctor info if the person who passed was killed in a motor vehicle accident where they have been provided police report and doctor report from his 9 days, on life support in ICU. The process is really insensitive and unkind and if I could give "0" stars, I would. We have been with Globe for over 10 years, but after this experience, (first time filing claim) we are seriously thinking of switching.

The intro description is not accurate: A medical review is required for most and definitely any whole life policy. Their rates are not competitive for what you get. Shop around for "term" coverage and read all of the fine print in all policy riders and documents and make sure they last long enough so you don't outlive them. Be sure you read the fine print about in policy and rider documents; some coverage ends as early as 50, 60, and the rates to continue them can be prohibitive. Others end at 65, 70, 80, with the same dramatic rate hikes, and no one can insure you after 80.

Had my account since 2012 just called to check on my wife's account and they closed them in 2021. No call or anything. They told me when you close your account they reimburse you a certain percent and we didn't see a dime. Called and the lady was awful to talk to.

Tried to pay my premium by website. Told my policy did not exist. Tried by phone. After providing info told a 20 minute wait. Guess will pay by check and mail Kate through no fault of mine. It's like the Flintstones over at Globe.

After receiving many "courtesy calls" from the company I decided to cancel the policy. You can't do it online so I contacted them and requested cancellation and was assured this would be taken care of. Two months later, I get another "courtesy call" and again requested cancellation and was assured this would be taken care of. After the call, I went online, changed my phone number to a fake number and removed my payment details. (0) (0)

11/2024: Globe Life will not pay out. They keep going around and around about what they need for the claim and it has been provided over and over This has been going on for 6 months. We will not be renewing our policy and I hate we got others involved. I will be reporting this to the news. Perhaps then they will pay out or we will get some of our money back.

The only way you can ask and get questions answered after a death certificate is submitted is through a written request. So, you write the question, put it in the mail and when you do not receive a reply, you can't call to ask if they received your written request or not. The 2 times I have called, I have had to talk to extremely unhelpful people. There was no willingness to even pretend to be helpful either. They do not put an address on the letters they send you, so you have no idea where to send the paperwork they are asking for and the last time I called to get the address, the representative Cye would just repeat a scripted response over and over-louder each time. Horrible company. Seems like everything they do to make it difficult is an attempt at getting you to just say forget it.

I had signed my husband and I up for life insurance with this company. My husband’s policy has been pending for 5 months, but they have been charging my account for the policy. Every time I try to get assistance no one is helping. Even the manager over the agents couldn’t even help. This company sucks and I would say if you have a choice DO NOT CHOOSE THIS COMPANY!!!!

They keep canceling my policies without reason. I smell a rat!! (Something isn’t right.) Definitely needs investigating!!! I have to hear nothing back after all of money had spent. I even had auto -pay set up.

First of all, how can Globe Life do this and get away with it. Globe Life Insurance canceled the four life insurance policies of my grandchildren in error. They claimed non-payment of premiums for the month of September, 2024. However, payment was made through automatic withdrawal as it has been for many years. I supplied Globe Life with proof that they withdrew the $44.62 on 9/10/2024. Bank statement shows withdrawal of $44.62 on 9/6/2024 and Globe made an additional 44.62 withdrawal in error 44.62 on 9/10/2024. The $44.62 erroneous withdrawal was reversed on September 16, 2024, crediting my account with the $44.62 overpayment.

My mother was taken by this company and they tried to get me too. After I politely told Deborah **, Globe Life - Senior Producer I wasn't interested, she texted me with a scare-tactic sales pitch. I told her to lose my number and she continued to text. The actions of your Senior Sales Producer make it obvious how your reps prey on older Americans. It's hard to trust a company like that.

I didn’t even feel out a Globe Life plan and yet I got a call and the person who called me from **. After I said no like 3 times he tried to get smart & I hung up and I accidentally called him back and it went downhill. Yes I cussed him out because the way he talked and the smart comments. After I said it was an accident of calling him it should have been left at that not repeating where I live asking about my kid even if I did or didn’t have one. I only called back because he called and I didn’t not call him five times. I simply called back because he called. The other time was an accident.

I had high hopes when I signed up for a life insurance policy with Globe Life almost a year ago, but my experience has turned into a nightmare. Since getting approved, I have been bombarded with incessant calls from various numbers, all claiming to be from Globe Life and wanting to discuss my policy. I have made all of my payments on time, so I fail to see why they feel the need to constantly reach out. It has reached the point where I am seriously considering cancelling my policy and sending them a cease-and-desist letter due to their relentless harassment.

Due to the new verification, I have been experiencing the issue for two months with the application not sending a code for verification to my email before gaining access to 6 policies to pay the bill. I was advised that the system is not recognizing the email "Comcast.net" to send a code. I was advised to use the mailing or phone option to pay the bill, but we are living in a world where technology is using AI and facial recognition. Attention Users: Our login process has been enhanced with the addition of two-step verification. This extra layer of security will further safeguard your account data and your online experience. The code will expire after 15 minutes.

I called to find out why 3 out of the 4 of my Grandchildren were denied coverage. I was on hold for almost 20 minutes before I got a customer service rep. When I finally got someone she was rude from the start. Her name is LENA, I gave her my name and phone number as she requested, there was no response. I had to ask her if she got my information. She finally answered me and asked how she could help me. I told her I had two requests. I wanted to cancel the policy for the only child they would cover and find out why the other three were denied. She got silent again, I had to ask her if she was still there, then she says okay let me look into this. She started to do whatever it was she was doing and then put me on hold for over five minutes with no warning.

I purchase a life insurance policy for my wife and she decided there was no need for more life insurance 'cause she had more than enough, I call Globe Life in the month the policy was issue and after I received the policy in the month of August I had it cancel when I talked to a rep and she told me the policy had lapsed and I would get a refund for the money I had paid ahead on the policy and it would take up to thirty days to received my refund.

Globe Life finally reissued another check to replace the stop payment. I'm am still not happy with this company. They say they pay out claims within 15 business days. Not the case, they seem to find every stall tactic to delay paying out claims. It took them over 2 months to pay out. And when they paid out on claim they sent the interest and the last monthly payment they took out of bank account after my mom passed away to the funeral home.

When I asked why they overpaid funeral home, I was told they can not give me that information that I had to send it in writing and again was told they have 15 business days to respond. This company is by far one of the worst insurance companies out there. I would not recommend them to anyone. I gave them an extra star only because they finally paid out. When you lose someone the last thing you want is the unprofessional tactics of the insurance company. To anyone thinking of getting insurance through this company I highly recommend looking elsewhere.

I called a TX number, the representative assured me the due date was changed. She said the system will upload the new date September billing. Cross my fingers.

I am an attorney and already have five policies with Globe Life and pay the full premiums annually. I get constant marketing from the company which drives me crazy but is not the point. I tried to obtain a policy for my completely healthy one year old grandson. I received a call from an underwriter who asked health questions about my grandson while I was at work, including his weight. I am not his parents and did not know his weight, so told the underwriter I was guessing. I suppose I did not guess correctly because I received a rejection in the mail.

Updated on 06/05/2024: Ok another update. Still no refund check as of 06/04/2024. Started asking for the refund on 04/16/2024 and was told they would not cash the check because the policy had been cancelled. They made an electronic debit from my account the next day and have refused to send me a refund. Every time I call they just tell me another lie. STAY AWAY from Globe Life Insurance I hate to think how they would treat someone who lost a loved one and needed to file a claim for the loss of their loved one to pay funeral cost. STAY AWAY.

The billing department seems to be a major problem within this company, so I'll share my experience. I have been paying 4 premiums for a very long time. Recently, Globe Life has been double-billing these accounts, sending mail stating the premiums have not been paid. And, on three different occasions, I have sent this company two payments, per each account per the monthly billing cycles. You would expect a well-known company to be honest with account over-payments, however, we are talking over-payments!

I was told my policy lapsed after twenty years. I did not see it in the bank and if I would have I could clear it with a deposit as I have overdrafts I clear up daily. Globe Life never charged us and now that my wife has more medical issues they won’t reinstate me. I’m going to investigate further.

Globe Life has done the right thing. Thanks.

A very pushy salesman came into my place of business to sell me life insurance. He took up hours of my day. I felt like I had to sign up just to get him to leave which he then solicited me for a job. I cancelled the policy very soon after. I was completely unaware that this salesperson signed me up for two different policies. They have been charging my account for a year with absolutely no statements or emails to let me know they are ripping me off. I am completely disgusted with this company and their customer service.

My father passed away February 2nd, 2024 and had a life insurance policy for over 14 years. I have spoken to two or three different customer service reps since February 10th. One representative told me that everything that was needed had been received and forwarded to the claims department for review. I called back on February 25th and was then told they were waiting on me to fill out a claim form. Not once until that day had I been told I needed to send a claim form in. All the paperwork on the insurance policy was filled out by myself and the other two beneficiaries prior to the day of the funeral. It is now April 3rd and to this day I still haven’t received a check. I will definitely be cancelling the two life insurance policies that I currently hold with Globe Life.

I am a Senior person and Insurance Broker. On December 21st I called Globe Life to cancel my Whole Life policy. A customer rep named Rick Said:" All set, policy was cancelled and I stopped your automatic payments". On January 2nd, 2024 Globe Life charged me again. I talked over the phone with a supervisor on 01/05/24 who recommended me to send an e-mail to customer service to request a refund of $41.99. Now they need me to mail a letter to process my refund. I really don't want to waste my time because their inefficiency.

Have been with Globe for a few years and their billing gets worse. You make a payment by credit card and the payment is taken out of your bank account and still the payment is not showing paid on the Globe eservice account. When you call, they say, "I don't know why the payment is not showing." Very poor service who handles Globe payments.

On 11-3-2023 I terminated my life insurance policy with Globe Life. I was told by customer service that a check for the cash balance would be mailed to me within 30 days. At the 30 day mark I called and as of that day NO check has been mailed. Customer service apologized and said they would expedite the processing and mailing of my check. As of 12-15-2023 customer service stated NO check has been mailed and I could expect a check within two additional weeks, which is again will be another 30 day waiting period and a total of 60 days since I terminated the policy. I have not yet received any check yet and I still may not? I'm totally out of patience. This is absolutely unacceptable and twice as long as the originally promised waiting period! Globe life was always efficient in mailing me the premium bill for the life insurance policy but extremely slow in issuing me any cash balance refund on this policy.

They do not care how busy you are if they want something they will continue to hound your office daily until they get you. Came every day for 5 days and finally had an employee sign that they got something for me. Then they sold my employees information and solicited an employee for a job. We let you in our business and that is how you treat us. Everyone cancelled and they have an email to never step foot into my business again. They will not make an appointment and think it's okay to just drop in to pressure you when it is clear that you have other business to take care of. RUN FROM THESE PEOPLE. DO NOT LET THEM IN THE DOOR.

Apparently the only way to get anywhere with this company is through facebook. If you do not have a facebook account, tough! Make sure you remember the phone number you signed up with or else you're out of luck. Gave to the guy every detail of the account except a number I could not remember and still got nowhere. Details only the policy holder would know. Didn't matter. Apparently they think nobody ever changes their phone #. I get excellent service from their ny office in liverpool, but anywhere else, forget it. Hope you live in NY. Put in for a loan on a policy. Didn't know it was going to be sent by pony express. Ridiculous waiting time. As of this date, still waiting.

Various phone calls. My son would come over because he is the "owner of the policy" to call with me numerous times. On Google reviews I have received a "sincerity response" to e-mail them with all the details of both policies we are trying to surrender. Crickets. Every person we talked to just placated us to get us off the phone. Every time 21 days until you receive check. Then my second son's policy came due and he does not want to play the game. This company owes us money, but they will not respond to phone calls or e-mails.

If you would like to protect your loved ones when you pass, avoid this company! My father in law had two accidental life insurance policies, one with Globe and one with a reputable company. The reputable company paid out in just a few weeks after notification of the death. Globe Life delayed and delayed for around 11 months, then denied the claim alleging comorbities that somwhow were not found by the other company and the other company's policy was for a higher amount. Throughout the claim process with Globe, we had to call and ask for the status and they kept saying next week, in 15 days, etc, and the customer service agents for often rude and condescending to a person who recently lost her dad to an accident. Those promised dates would pass and we would call again getting similar answers. They are extremely slow as they search for every possible way to deny your claim. This is NOT what you want for your children or other loved ones!

I’ve been waiting for a surrender check for one month…I’ve been danced and lied to every step of the way!! This company has more complaints than I can list… most are the same as mine…STAY AS FAR AWAY AS YOU CAN from one of the shadiest companies I have ever dealt with…Read all the reviews you can find if you doubt mine.

My uncle pass this year and we sent just what they ask for. Now they are asking for things that never existed. When you call can't get no one on the phone. Leave my number on the Globe contact info and his name, date of birth, policy number. I don't know what kinda company they are. They need to get his claim taken care. We sent what they ask for and what they asking for. For them to not do the claim is nothing that he never had. Just do the claim. That what the monthly payment for. I seen the review. I just shook my head at this company.

Received immediate response including an apology from Globe Life. Funds were expedited and delivered to me via FedEx.

Updated on 10/13/2023: I left a review. They left the response they leave everyone. Of course wanted me to respond by leaving my information in a private message. I've tried multiple times and can't send it. Thinking of cancelling my insurance and my family is as well. Their reviews are terrible. I think they should be investigated and all money be refund to all their clients. The insurance commission should see their reviews.

Please, please do not go with this company. My child's father got killed May 27 and Globe Life is giving me the runaround. They are steady asking for his medical records which he didn't die from any health issues. He died from being shot. I have sent them the medical information over and over. Now they telling me We won't get a payout until the investigation is over. It can take years for a murder case to close.

"Globe Life ... receives far more complaints than a typical life insurance company. According to the National Association of Insurance Commissioners, Globe Life receives about 6.5 times as many complaints as a typical life insurer." That's your Google review. SUCKS. Planning to add my negative experience. Globe Life is a PREDATORY rip off that deliberately tries to STEAL your money through poor communication, unclear info, and unfair rates. They should be investigated/closed down. Harmful. Awful!

Near 30 years with Globe and they do everything to make it difficult when you need to do business with them. After 25 years of drafting my account, my now adult child is the only one to make the payment on MY Account stop. I pay for the policies, I bought the policy, but Globe will not allow me to cancel the draft on MY account and request regular billing. Absurd. It's my money, my account and no way to stop payment debited on my acct., They actually let me have to cancel ALL 4 policies for my grandchildren currently debited and lose my business, since my only option is to block Globe, just to stop ONE debit from happening. Very poor business practices. Also, a relative is now on FOUR months in trying to file a claim on her relative. Not sure I have ever seen such BAD customer service anywhere, hence the BBB ratings and consumer complaints are very telling.

The death of my mother was already traumatized experience and the last thing I wanted to deal with Globe Life refused to payout the benefit from the Life Insurance. I took a Life Insurance of $50,000 for my mother final arrangements and she passed, we assigned the Life Insurance to the funeral home where the services came up to about $19,0000 the third party would be paying to the funeral home. Globe life after numerous calls they have released only $8,000 to me, the amount to be released should have been at least $30,000.

My uncle passed in July of 2022. He had a policy with Globe Life & Accident Insurance for $25,000. The claim was 2 months from being held in the 2 year period. They researched his medical records for over 6 months before denying the claim. We are left with mountains of bills and heartache after his sudden death. Globe Life has not given a reason why it was denied. Be aware of this life insurance company! They will do anything to deny a claim!

Trying to cancel a policy that was transferred to me after my Mom died. First call resulted in no action on their part. I sent a request through their online form next, and that was ignored. I made a second call, and the representative told me using the form that was the wrong way to make my request. He told me that I need to send a bunch of info over email, including my SSN. I said I wasn't comfortable doing that, which was met with a weird attitude. I finally was gifted with the proper email address to contact, and they replied. The first time. They let me know which info to send to cancel the policy (didn't include my SSN). I sent that info and haven't heard back in 20 days. Reached out again and waiting.

I reapplied for life insurance, and was denied because of supposedly medication that’s on my prescription records, I’m a healthy 33 year old female mind you. I had insurance with this company up until February of this year… Now all of sudden I can get new life insurance because of my depression medication that I took in 2017 after the death of my child…

They were courteous, polite, and Quick and every agent was compassionate in the claims department. They answered all my questions. It was a noncontested policy and everything went smoothly. Would recommend this company.

Well, where to start? I spent about 3 months trying to "buy" life insurance through Globe Life. Then this Sales Rep called me, goes by "Jakobi" Tried to upsale my life insurance policy. He ended up adding a second policy under my name. This company claims you don't need a medical exam if you purchase guaranteed whole life insurance, which is what I was trying to purchase. Two months after I started the policy, they claimed I needed a medical exam, beyond the medical questions I already answered 3 Times! I refused, and the "Jakobi" said he would get back to me once he spoke to the underwriters. It's been 4 weeks, no word, and they called me today to pay an additional premium! I cancelled the extra policy today on the spot. I always keep my promises, as I indicated I would do when I told "Jakobi". Thanks for nothing! Stay away from this company! Look for any other Life Insurance company!

If you get or have a Globe Life policy and pay on it for decades, then have an emergency and need to access the funds it will take a month to get your money, Yep 21 business days equals a month. With no explanation why it takes so long except "it's just how it is". Not to me. Not in this day and age, you have the request, you told me amount, you have completed documentation with signatures, why a month? What takes this amount of time, the amount doesn't change? This is helping your customers in their time of need is it? You don't even offer an expedited method of payment that we can pay for, just sit and wait and wait and wait some more.

My 83 year old mother has been trying to Get Globe to pay a life insurance claim since March of 2022. They finally paid the first $50, 000 in July of 2022. They are stalling on the paying the other $50, 000. I would never recommend anyone buying life insurance through this company.

My mother opened a life insurance account in 1988 for her son who is in prison. She's been paying on the account 34 years and the son is still in state custody. Mother is now in a nursing home and I am her Power of Attorney. Globe Life maintains that the policy belongs solely to the insured and I as Power of Attorney for mother have no right to make any changes to the policy including stopping the bank draft on her account. Clearly Globe life sees the agreement to draft the account has changed by their own admission. When I created the online account for the life policy 4 years ago, my mother was accepted as the owner of the account. Now I have the task of trying to stop the draft at the bank level.

I called to complain about Globe Life's awful policy service. In this case, the young lady was patient and allowed me to vent. I give her kudos. I know it was not her that failed us but those in Policy Service and I reiterated several times that I appreciated her listening. I am taking my six policies from Globe Life. It is patently obvious that the company cares about nothing but getting their premiums. When it comes to the simplest tasks that require editing items on my policy, they fail repeatedly. However, in this instance, I cannot fault the representative for her time and that's why I rate 'Good,' here rather than 'Average" - at best.

I've had the same policy over 10 years for my aging mom. Each time I call them to inquire about something I need to be mailed it's promised and NEVER delivered. My email and address are 100% correct but nothing ever is delivered, not even to spam. When speaking to managers they are rude, will not provide their last names so that I can follow-up when what I need isn't delivered. I keep receiving a survey on inquiries NOT fulfilled. How hard is it to receive a copy of your policy? It's been over a month and 5 phone calls of promises.

I've been with the company 8 plus years. I'm older so I want to surrender my policy on my grandson so 30 days the check hasn't arrived so I called. Now I'm waiting to see what happened. Seems like they would have sent another FedEx but I'm waiting.

I've been with Globe Life Insurance since 1983, had my 4 children, 2 grandchildren and myself. For the last 3 years, my policy keep decreasing and the amount of my payment keep increasing. At the rate they are charging me I may as well keep my payment in the bank for my funeral and my children/grandchildren because the longer you live the more your policy decrease and you can't get anyone on the phone anymore, so I'm done with this company. It's too many other company that will love to have my business.

I received an email about one of my policies lapsing, when payments are automatically deducted. The woman was hardly interested in answering my questions and quite rude. I was unable to get the situation resolved at the time of the call and have since got a new policy with another company.

Being told a decision was made. Claim completed. Like this is a crap shoot. I am the owner of a policy and paid approx. 3 thousand more than the face value of the 30 thousand paid. My mother passed at 87 and the manner of what they said is not acceptable.

I own 2 policy for myself as of 8/10/2022. Purchased policies for kids (3) in December 2021. Called within a few weeks to cancel and asked for refund. I was told to put in writing etc, mail it in. Upon receiving requested document I will be refunded via check. I did as instructed. Put in mail on 12/27/21. Spoke with them 3 times up until July 2022 last time contacting them I was told they see it was canceled yet they had no reason to why I haven’t gotten my refund. And refused to inform of when I will get refunded. To date I still haven’t got my money that they got for policies. As 8/10/2022 I will like my refund as it’s approaching a Year since this took place. Very Unacceptable to a customer of 23 years. Unfair to anyone.

I took a life policy out on my grandson when he was a few months. I never thought I would use the policy. I never thought we would lose him at the age of 19. A parent and grandparents' worse nightmare. I am so thankful to Globe Life. We could not have taken care of him without the policy. The funeral cost were paid very quickly with no stress of me handling anything and I could stay focused on what needed done. Thank you from all of us.

After ten requests and verifications = Finally I do believe Globe Life Management will accept my surrender of my 4 grandchildren's Juvenile Whole Life Insurance College Savings Account Policies and will mail a check NLT 15 days. That is Good!

Globe Life Insurance cares about your life. They are friendly, professional and offer great prices for term and whole life insurance. Everyone needs to call and see their rates for introductory polices.

I talked with a representative on behalf of my mother and I knew they would need a copy of my POA. I faxed it & waited 1 month the process to be on file. Only to call and find out they would not acknowledge it. Stating they need proof of why I'm speaking on behalf of my mother. I wasted an entire month. The rep. Should have told me they needed proof when I called the first time. I asked if her diagnosis from her physician is what they need and was told only the legal department could determine that. I'm not real happy with this. My mother has dementia and is in a nursing facility.

I tried to make 2 months payment but they debited my account for 3 months and I’m on a fixed income and that put me in trouble with my bank. I called customer service and was hung up on, emailed them and it was refused.

Agent would not allow me to speak to her supervisor. I was checking on a policy my mother had taken out. The beneficiaries had been changed to a name not familiar to me. I was told the policy was no longer in force, but they refused to tell me who changed the information. Everyone named on policy is deceased. Someone got paid the death benefits and it was not the right person.

Globe Life Insurance company has so many employees that no one tells the same story about the insurance they sell. I finally canceled my insurance, but when they took money out of my checking account, I called them to find out why my insurance wasn't cancelled, and money had been taken out of my checking account. I had to cancel it again, but I have no idea when they will send back the money they took out of my account.

Updated on 07/24/2022: I have spoken with several people in the departments I have been transferred to and spent hours of telephone time trying to get resolved the problems I've run into trying to obtain the surrender value on my grandson's insurance policy. I've been told that the matter is resolved and yet I still receive notices that the premiums are past due and the policy is in danger of lapsing! What on earth, with all this electronic capability, does it take to connect the systems to tell each other what is going on with a person's policy?! Make one "hand talk to the other," so to speak? I've made a screen shot of the mail notice I received today of what to expect in my mail tomorrow, in order to maintain a record of this horrible process. If the US Postal Service can let me know about my mail before I even receive it, what is it that stops the insurance company from talking to their own departments to avoid harassing policy holders with bad notices??

Unable to get clear, accurate timely answers from claims customer service after a series of security questions were answered correctly. One simple question…what is the actual final status payout to the provider and I the beneficiary?

Had three valid claims in two years. All claims were met with resistance and outside resources assistance had to be obtained to get claims paid. To date one still has not been paid. Waiting patiently for check with bills mounting.

My son died 12/5/21 in an auto accident. Globe has spent all this time trying to find a way NOT to pay the claim, holding onto it for a past urgent care visit that has nothing to do with my son’s manner and cause of death. I’m considering canceling my other 2 policies because this is causing me extra anxiety. I’ve paid out of pocket everything this insurance should have covered.

Had to change some grand child policy. Emmanuel ** was not able To enter data in online account. Also wanted to increase life insurance by $5000. Agent was able to help me to get policy on online account and to increase life insurance by additional $5000!

Get mail constantly to upgrade coverage. The most annoying are for adding children. I don't have children. After deciding to upgrade, which referred to website to apply, got a email to contact Globe Life about application. Went through the whole thing about my contacting Globe Life to talk to the proper agent. After being asked questions twice since several agents involved now. Was assured of my upgrade. Get letter from Globe Life about how my request was denied. Wish I hadn't got Globe Life insurance!

Quick, easy. Individual was personable and caring. Knowledgeable on the information I was seeking and provided me with the precise documents I requested. She was also cautious about my identity information. I believe all the necessary questions were asked of me.

I've been paying life insurance with them for over a decade, I started at 22 and I'm now 34. They lapse my account and kept lying for over 6 months that they sent me a document to fix the issue and I've called countless times and never received that document. All my hard working money I paid, went down the drain.

Waiting 20 minutes to speak with a live agent, once on the phone she put me on hold to find out some information that I felt she should have known since she works there. After 3 minutes she hung, had to call back and wait another 20 minutes. Still didn't get what I needed done! Please train your workers.

Have not answered back in over a year - I wanted to change my insurance. I asked for a refund for all of the money I put in for over a years. They finally sent me a email saying they are keeping the money for the hard work they did. SCAM. DO NOT PUT YOUR MONEY INTO THIS SCAM.

Updated on 06/29/2022: I have been arguing with Globe for nearly 7 months on a claim... Each customer service person tells me a different story... There needs to be communication at this place of business and why does it take 7 months to pay out a claim.. And I was told a supervisor would call me and that hasn't happened either... I would not and will not recommend.. There are times I'm on hold for 8 to 10minutes at a time.. This is unacceptable.

My mother passed on March 5th 2022 and they haven't paid her life insurance that was current and it's May 17th. Thank God the funeral home director was kind enough to let my mother come home without being paid. Whenever I call I've gotten five different answers and nobody can answer me anything. I'm supposed to get a call back and get no call back multiple times.

Their phone lines, apps and online portals are defective. Can’t speak to a live representative. They are unresponsive and clueless. It takes months to get anything addressed. When I finally get in contact with a live representative. They are unprofessional and do not conduct business accurately.

Updated on 05/24/2022: I've been attempting to surrender my Life Ins Policy since the first few days of March. I've made 7 or 8 phone calls. And two certified letters with return receipt. I've gotten no help. All I've got are excuses, Pass the buck, blame other empoyees, Kick the can down the road. Just **. I've got a FAKE apolgy and assured it would be taken care of right away.. Well 2 weeks later still no results.. So if anyone thinks they will get their life Ins Burial money you can FORGET IT.. Maybe a year later. People think long and hard before doing business with GLOBE.. They are not doing me right. You would be no different..

Letter was sent 4/20/2022 inquiring about the cash value of policy #** and requested required paperwork to obtain cash value, have not received a reply! After no response to the letter, logged to the website a few days ago and have had no response to that either???

Quite a few: I was closing the Life Insurance of both my Children, being they are grown and have their own policies. When surrendering my son's policy (military of 25 years), they sent me a letter of how much I was to receive and instead, sent me a lot less! When calling and speaking with someone, she mentioned they must have made a mistake and I requested of how they came to the amount to send me. I never received any response yet (months later). I wrote to them and still to this day..., nothing.

I just realized that they have been taking more out of my account than they should be because it was set up as auto pay and I wasn't monitoring it because I never thought they would do that until I realized last week that the payment was already deducted from my account so I called them. Of course they declined so I had auto pay shut off.

Went from a apply now so easy to a phone call daily and 50 questions from one lady that said the underwriter wants to.... to yet another call asking more. The lady on the first call said there would not be any more calls, they were done....so wrong!!

I filled out an application for my mother in answer to an email advertisement, and never heard back. I normally don't answer those emails and usually just "spam" them, but I thought I would try on this one because it had pretty decent reviews. Nothing. Crickets. I guess it's back to spamming emails like this again. They may be an excellent company, but I don't know the trick to actually buying a policy from them.

In the early fall of 2020 My mother and I took out a small burial policy with Globe life, hoping we would not ever have to use it. My mother was in great health at that time. We answered every question the company asked us and we were approved for and given a binder for a policy with a $10000 death benefit. Fast forward 13 months or so and my mother was in a head-on collision (not her fault). Unfortunately, she passed away due to her injuries.

Updated on 04/28/2022: So My initial review included the fact that I had requested a supervisor call back 8-9 times and never received one. They responded both on the 26 and 27th promising a call back from a supervisor. NO ONE CALLED ME LOL. I did call in on the 27th and speak with a rep who was supposed to find my signed document that I have sent 6 times - 3 times via fax and 3x via email on the 13th, 21st and 24th. She put on hold 3 times and then just dumped me back into the queue - get the picture??? I did speak with a rep who actually found one of my signed cancellation docs and promised to call me back - still waiting.

I recently contacted Globe Life and was told that the policy was only eligible until age 80, my mom will be 80 in May. I was told that if she lives to the end of July, her policy will expire. When I inquired about a rollover plan, I was not given an additional options, my mother has been in this insurance with this policy for about 16 years or more, she just recently received a request to purchase more insurance from them. Why did they not send her something beforehand explaining that she would need a different policy due to her age, nothing. She received a policy payment notice. And the person I spoke to on the phone, made it sound so casual that if my mom would die before the end of July she would be covered. I expressed to her that we were hoping she would. I am so disappointed at a company that deals with elderly people or death would be so unfeeling. This is not a company for me or my family any longer.

It's been a month since my husband passed and still no check. It was a direct claim of pancreatic cancer on a policy we paid for years. I WOULD NEVER DO BUSINESS WITH THEM AGAIN. Every time I call I get told something different.

I canceled two policies, but I still haven’t received my refund. I did the same thing with Mutual Of Omaha at the same time, and they have already sent me my refund. Globe Life doesn’t take care of business.

We purchased life insurance thru Globe Life for my family. Before the contestable period was up my family member passed away. All information supplied and it's been over 2 months and every time call get different story. Took 2 months before they decided to make us aware that more forms had to be processed to get the medical records from hospital and 1 Dr faxed records 4 times before they finally said they received those. Every time call get different information about status of claim. Death of family member is challenging enough and then going thru all of this extra stress to get policy paid out is even more stressful in a time where we are at a loss already. I have 4 more policies with Globe and if this does not work, then I will be taking that business elsewhere.

Tried setting up profile to make a payment and received a error message that the DOB on my policy was incorrect so I called customer service and was told that two of my 5 policies had a incorrect DOB. I was confused because I’ve been having the policies for a while and on my paperwork the DOB are correct but for some reason they were entered into the system incorrectly. The customer service rep told me in order to have this information corrected that I would have to fax over the birth certificates for both and list the correct DOB and that I will receive a confirmation email when the information was corrected.

Updated on 04/02/2022: My payment still hasn't been applied to my policy#**. I even faxed proof of purchase of my money order like I was instructed to do and they claim they hadn't received it but the fax went through. Every month it's always an issue with my payment being applied due to negligence on their part and it takes 2 months for my payment to be applied.

I wished to close this stupid acct out 2 months ago.. I called them.. I gave them the info they requested and was told to expect my check in the mail. It never came.. I call them to find out why.. They say they had sent it and it came back to them. They had sent it to the wrong address twice.. Now I'm told, "Oops we forgot that you'll need to write all the given info out on paper then sign it then send it to this email address along with a photo." I have now done this. Now I'm waiting for some other stupid excuse.. And even if they do it right I'm told I'll be waiting some ungodly amount of time. The company obviously lacks any real integrity just as many have stated.. I want my damned money back and I have to literally jump through hoops to get it.. Perhaps they'll one day do the same to you.

I talked with a lady on 3/25/2022 and she was so polite and courteous. She was so knowledgeable about the services. She answered all of my questions without putting me on hold to find out things, she already knew. She was pleasant to talk with and she stayed on the phone with me until all my questions and concerns was resolved. I wish that everyone I talked to was as polite and courteous as she was. Conversations like this makes me glad that I am a Globe Life customer.

We purchased life insurance for our 2 grandchildren. When I told my daughter about it, she was very happy that it was so affordable. It was so easy and very affordable. I don't know why we didn't do it before. I would recommend Globe Life to anybody!!!

I bought life insurance for my family. Little did I know my husband would die unexpectedly so soon. It was during the contestability period of my life insurance. I knew I had been honest when taking out our policies however it took Globe 5months to research and pay out his claim. Although I did a lot of the legwork for them because when I would call to inquire they would state they were having a hard time getting certain medical records, I would call the company and the doctor would give a different story. Final point is after the review was done, Globe did payout his policy. His funeral was paid for and they sent me the check for the remaining funds. They also paid interest on the money since it had taken so long. So as long as your completely honest when filling out your application for insurance you should never have any issues. Although the process was long. I still thank Globe for being a day 1 coverage as their claims state.

This company has become a joke. Website sucks. I hate calling with a long wait time with a aggravating message. Last agent was snobby and told me, that my premiums could increase without notice at any time. Per the type of policy I have. At this rate of increase. I’d do better putting the money in savings-which I fully intend to do. I’ll get INTEREST.

Globe Life Insurance company is by far the most difficult and inept company I have ever had the displeasure of working with. They failed to update beneficiaries as requested, failed to send proper updates to the same and when it came time to pay out took over 4 months to get everything straight. They cause an extreme amount of heartache and stress to an already stressful situation of losing a child. Every time we called we got different answers as to exactly what documentation was needed to file the claim. The only thing they did get right was when it came to billing or collecting premiums. When they finally did pay out the claim, they got the address wrong and shorted the funeral home/cemetery causing a bill we then had to pay out of pocket. DO NOT give them any money and DO NOT use them for any of your insurance needs! Just PATHETIC and unprofessional treatment all around!

I really like how they handle my insurance needs, and I had no problem in getting help. That when I was trying to find out information of what I was calling about. I also like the prices of the of their policies that I was buying for my grandchildren's, and that I had purchase another one of their policies.

Rep hung up on me. I did not get the information I attempted to retrieve. The rep did not stay on the phone long enough to hear why I and my wife called in. Rude! Rude! Rude! If it wasn't for the fact I need this information I would consider canceling.

I took out policies for my 4 grandchildren. I accepted the policies and returned the signature pages for each of the 4 I requested. Along with the signature confirmation I submitted my check for payment. They only applied payment (incorrect amounts) to 2 of the policies. But my check was deposited for payment on all 4 policies. I have called twice, emailed and requested a customer service manager make contact with me. I have gotten nowhere with getting my premiums applied. My online submission for someone to contact me has not been responded to. I am TOTALLY Frustrated with Globe Life and I have just taken the policies out. I guess my best option is to cancel and go elsewhere for coverage. Total disappointment. Just because they have been in business for 70 years doesn't mean they are a dependable company. Go elsewhere for your life insurance.

I had my policy changed from term to whole life. Tried for 2 1/2 months to convince them no payment was taken from my account. They even sent me a paper showing it was paid thru 04/21. Then 05/21 I received letter stating no payment for April so account inactive. Called setup up a double payment and then autopay. Tried to convince them they needed one more payment but they assured me I was wrong. Fast forward to 03/22 I received letter saying no payment had been received for 03/21 or 04/21 so policy was put inactive. Finally got to speak with supervisor, they didn't call back after leaving message as instructed, who setup double payment withdrawal from my account and is expediting it to accounting to find out what is going on. I have paid on this policy since 02/2007. I have letters and times and dates of most of the phone calls I have made trying to get this corrected.

I would rate this ZERO if I could. I sent a full year payment to Globe Life for my newest grandchild's life insurance policy. They applied it as a quarterly payment, then refunded the remaining balance in three equal payments as overpayments on each of my other 3 grandchildren's policies. I called and talked to a customer service representative and asked them to correct the billing error and credit the correct policy with the full annual payment. They said they could not do that. I requested to speak to a supervisor. They left a message with their supervisor to call me back, but I never received a call. I called again about a month later and talked to another customer service representative. Again, they could not explain how the payment was misappropriated, and said they could not fix it.

My mother had a 60k term life policy that was issued on 12/11/2007. 50k in base policy with 5k added on 12/11/2012 and another 5k added on 12/11/2015. She passed away in January 2022. When the claim was filed, Globe Life sent me a letter saying the added coverage was contestable and they needed more information from her doctors. I called I’m find out why considering the added coverage was added over 2 years ago. I was told that according to their records, the added coverage was added in January 2022. Which is not factual. The first customer service rep was extremely rude and talked to me like I was stupid when I tried to explain that that must be a mistake. I called back and talked to another rep who was much more helpful. She said there was a note that indicated their record was an error. I want to be paid the added 10k. It’s not my fault that the records are wrong when I have documents stating when the coverage was added.

I have had Globe for 13 years, little that I know that they are not a good company and IF they have good burial insurance it would surprise me. They are not able to do small adjustments. BEWARE!!! This is my life insurance and it should be better because of the importance. I asked to make some adjustments since my kids are getting older and they seem not to be able to do that. My kids can do better than Globe! I wished I had gotten a better insurance company now.

I signed up for this policy not to get money when my family member pass on but just for burial expense and I declined every time they wanted me to increase. I never missed any payment and then they increase my rate. This is only for burial only but that did not matter to them. So now I am stuck with this awful policy because if I cancel I will lose everything that I put in.

Global Life withdrew my premium twice within 8 days under the pretext that the 1st attempt was unsuccessful. I called them to discuss that with them and was told it couldn’t be because their computer isn’t showing that. I tried to be calm and provide the dates when the funds were withdrawn and she wasn’t trying to hear that or anything I had to say, really. She was committed to her statement that they only withdrew the money once.

Thank you Global Life for getting me thru my most difficult time. The loss of my son was devastating but your claim process made it so simple. I did receive my check and everything was handled in a courteous manner. Within 2 weeks the process was done. Again thank you!! I am grateful.

The only complaint is I wish the representative would have explained to me the pros and cons of opening a claim right away…. The mortuary could get any information from Globe directly bc I opened a claim. Otherwise a good company.

My advice is know what you are really getting and don't go by the reviews and always read the fine print. My son passed in Dec 2020. A little over the two year grace period. It's 2022 and no decision on the contested add on policies. Keep looking because they are not it!!!

I was sent a policy to review, it stated I had 30 days to return it. If not satisfied. I mailed it back way before 30 days,they debited my account for a premium. When I try to call am on hold for indefinite amounts of time. Still no response, even emailed them.

A life insurance policy holder should never have 30 minute hold times.... I tried different days and times, but there was always at least 30 minute wait time to speak to anyone..! I needed to change my beneficiary immediately.. Took me 3 days to speak to someone... Unacceptable..!!

Worst experience ever! Global Life’s third party that obtains medical information does not follow up & stalls. I have not got my mom’s burial money yet! I attempted multiple times to reach out but the staff was very rude.

When I signed up for this policy the agent spelled my son's name wrong. I have been asking for over ten years to correct his name. I have sent in documents showing his correct name and spelling and it has not been corrected to this day.

My dead fiancé left me as his beneficiary and they’re refusing to pay me. They’re trying to say that I committed fraud, talking about I signed his policy, they are dead wrong, this was his wish, not mine.

We have tried many times in the last 2 years + to change the beneficiary on this account and still it is wrong. On our last call we tried once again to change this information and get them to send a declaration page…almost 4 weeks later we are still waiting. The worst customer service I have ever experienced. I can only hope that they are better at helping their customers in the difficult time when these policies are to be paid out. Shame on Globe Life….quick to take payment, awful at helping the customer!!!

I discovered after having life insurance on my children with Globe Life for many years, that at the age of 26 the premiums quadruple. This is no longer good life insurance since I can get 4-5 times the amount for a much smaller premium with other companies. What was really disappointing about this is the language around this is buried on page 5 of the policy in very fine print and they only notified me of the large increase 7 days before the premium was due. Wow bad customer service. It was very hard to find a number for contact and had to wait on the phone for over 20 minutes just to speak to a real person who I suspect was not in the US. So will not be renewing this policy and if this is how Globe Life conducts deals with customers not sure how they stay open.

By mailings and phone consults, I updated the contingent ownership. The office postal mailed me the needed forms with a return addressed envelope. When called to verify completion of my request the wait was long for speaking to someone, but t

I am satisfied with insurance but wish I could get part of My money back. I would Have kept the policy but am not going to help Someone who does not appreciate anything that is being done to help. So I am done.

Need information about policies for my housing. Ordered three times. Still no information going on three weeks. I guess they don't do well working at home. I wonder if I'll ever get. Thinking about cancelling the policies.

This Company is so professional and considerate of their clients! I really appreciate the excellent customer service. I needed customer service and they walked me through a situation and CREATED A RESOLVE with no issues. Thank you Global Life!

The customer service agent that assisted me with the name change on my son's policy was very courteous, friendly and professional. She helped me to find where on the website to go & download the correct paperwork.

My family member was killed last year and they want pay the life insurance policy. I have other policies that I want to cancel all policies they are still take my money for the other policies and want paid are contact me about it.

I've been paying on a policy for over 25 years. About 15 months ago, I increased the policy amount. Since then, they've been pulling out the OLD authorized amount along with the new authorized amount. They then notice the mistake and send a check every month, but the check is sent to someone NOT affiliated with the account at all! I've sent numerous letters and emails and have been completely ignored. In the meantime, they're holding my money. I have lost all confidence in them.

After reading Globe Life claims reviews I have a feeling that my claim won't pay. My brother passed Nov 14 2021. My policy was 2 1/2 months from 2 years. I’m still waiting. All paperwork was turned in the same week. Death certificate was turned in over 2 weeks ago. Don’t understand why it take so long. I have 3 other policies with Globe life. I hope they don’t fail me because there is no way I will go thru this with my other love ones. Family’s go thru enough to have to wait months for a answer on a policy. It’s just not right. I will update.

Globe Life Claims customer service is beyond frustrating and unhelpful at the minimum. I started this process in July, it is now December and we are no further along in the process than when we started. My frustration is not so much how long it is taking, because I understand contested policies take a while (although 6 months is a bit excessive), but it is the misinformation of the representatives when I call, I cannot digest. I have called multiple times (at least twelve times since July), and each time I call, without fail inaccurate information is passed to me. For example, I spoke to a representative who stated all documents had been received and nothing else is needed from me.

I had a claim that I filed with them after my Mom passed and they handled it all with ease and asap. Only had to fax in the info they needed and no problems or questions. They handled it with care. I’m actually getting my family a policy with them.

My grandkids parents have passed away, so any affairs are handled by us their grandparents, and Globe Life DID handle this need immediately! There is 5 children, now I have a life policy on all, 11 years to 25. This took a lot off us knowing now they are covered for the rest of their lives and it was a fast process to go thru with globe life. I do recommend them, truly!

We have had so much trouble with Globe Life and it only came to light when our granddaughter passed away and we had a policy on her we have taken our policies on all our grandchildren and now come to find out that son when they turn 21 they took over ownership of their policies so now we're having to have our grandchildren that are adults call to get forms in order to add beneficiaries and my husband and I have taken out the policies on all the grandchildren and have been paying it for years.

I find it ridiculous that Globe Life is still sending out paper statements when technology is so prevalent in our society. I borrowed some money against my whole life insurance policy and wanted to access my account to make payments. Now, I wrote down my account information when I registered and had used it several times, so I know it was correct. When I couldn't log on, I looked for a password reset. There isn't one. I spoke to a service representative who said doing a reset is not possible, even if I could verify all of my information.

Globe Life has not provided me with benefits that I have paid for..Life insurance benefits for my son's burial..Contacted this company numerous time each time given a different response..All legal documents submitted..Persons to contact for verification of my son's passing provided..It has been over a month. Now they are stating I must continue to wait..This is unfair business practice to a customer of 17 years with numerous policies with this company..Requesting an inquiry...Legal action to follow...

Globe Life sold my Dad 3 different policies. My dad is a 74 yr. old senior. He was under the assumption his policies were similar for his Son, and grandsons. Only one policy has cash value and two expired. He kept paying and globe life kept taking his money. I called and canceled all policies. When we called to cancel they asked for initial information that my dad didn’t remember and kept applying what they called loans to keep policies active. Terrible customer service and disrespect towards a senior.

Not specific, practical experience. Just think it's a good company to buy life insurance from. We have not had the chance or experience on other issues as of this date, but overall business communication has been good, and rates are affordable.

STAY AWAY FROM THIS COMPANY -- unless you enjoy harassment and anguish. I took out 6 policies, for myself and family members. I requested (up front) to be paperless. I also setup autopay right away. Within a few months I began getting FLOODS of solicitation mail (PAPER MAIL) for increases on policy coverage amounts - AND late notices for 2 of my 6 accounts - which were ALL set up for autopay at the same time. I made call after call after call to request paperless and to correct the autopay "glitch" that caused 2 of my accounts to be delinquent *(all were paid from same personal account but somehow 2 of the 6 accounts miraculously "fell off" my autopay order...). I cannot count the calls and emails I spent time making in my exasperating attempts to STOP the paper mail solicitations from coming.

I signed up for life insurance for my dad, did not complete the process for the application for it to be finalize. Did not receive any communication about the policy or how much I’m going to be paying per month, until I was charged $153, 2 months after applying. Did not provide any ssn number or gov issue ID Nothing!!! The company is a scam and be aware of them. I’ve talked to multiple insurance agents and family and friends this is a scam, especially during these time it’s unbelievable. How this is supposed to be a reputable company but they conduct business like this.

This was the most stressful experience I have ever had with any company. I've called 5 times. After waiting 20 to 30 minutes disconnected!! Left messages. No call returned!! I called Rafael who sold me the policy. Left 2 messages. No return call!! Finally called Chase to dispute the double charge. Still no response from Globe Life!!!

Walked me through technical issues and assisted with account reviews. Representative asked questions and answered one that I had concerning updating my accounts online. I am very happy with the feedback!

We took out policies on 3 of our grandchildren when they were little. My husband was beneficiary on their policies. My husband passed away so I called Globe Life & they told me to send them written request plus copy of Death certificate, which I did, I ask them to change the beneficiaries to our daughter. They did on 2 policies but changed the beneficiary on the third policy to the person that we had insurance on. He can't be beneficiary on his own policy, so once again I called. They told me that was their discretion who the beneficiary is because he's over 21 now. I'm paying the premiums not Globe Life nor is my grandson. I told them they didn't have the to right to make these decisions. Would not recommend anyone buying life insurance from them.

I was drawn by their advertisements about "No heath questions" yet, they have asked me 4 times about my health and they have ignored my application for life ins coverage. 4 times I filled out my questions and answers. Why they're asking me questions about my health if they advertised that it would not be any questions about my health history.

My experience was spectacular. I thank Globe Life customer service very much for their help, for their knowledge, for everything that they do. Congratulations spectacular Customer Service. I need it to update my payment information because they hacked my debit card and my account. She was very helpful, immediately knew what to do. Ask me my name, my birthday, my address and found my account and immediately corrected it and updated it.

I called to have some updates made and I was told that I would receive an email with the papers that I needed to print out and send back to have the updates made. I never received the email so now I'll have to call and be on hold for an hour to talk to someone about this again.

Poor messaging from Service Personnel to get a refund for overpayment of a quarterly premium. Wasted nearly 10 days of time going back and forth with representatives of Globe Life service team. As I was informed of different processes and requirements to get the refund.