Freeway Insurance Reviews

Freeway was right next to the DMV where I go, so I saw the sign and I decided to go there. So far, it's been great. I wish the price were lower. But I know how it is. Everything is good and customer service is always a pleasure.

I was with State Farm and was looking for a cheaper insurance rate. I asked around and a family member who got insurance through Freeway recommended them to me. They found me a policy with Progressive.

Freeway was really good. They had good knowledge, a better price, and that was really nice.

The Freeway rep was really awesome. Any question I had, she answered it. If she didn't know, she would figure it out, but mostly, she knew everything. She gave me different options, like if I couldn't do this part, if I didn't have enough money to pay the full thing, she would give me another option, so she was very helpful. And I continue to contact her because I have her direct line, so any questions that I have, I call her and she answers them. It was my first time buying a car, first time getting insurance and I thought it was gonna be more than what she quoted, so it was actually a good price.

Freeway Insurance helped me out pretty good and explained everything to me. They asked for some paperwork, and they emailed to me right then and there when I was on the phone with them.

Everybody needs car insurance and Freeway is good. It's all right, not a problem. I already recommended it to two of my friends.

With Freeway, I saved money and I have less stress. Basically, it was all about pricing because I had an accident on my report and my payment was so high, so when I called Freeway, it made a lot of difference to me. It made my payment go down. It shocked me but I was so thankful. The first person I talked to was Jeffrey. He was really understanding, explained everything and called me back in a good timely manner. We had one hiccup with the due date, but we got that figured out. Everybody I talked to was really nice and gave me the information I needed.

My experience with Freeway Insurance really hasn't been too great at all. I’m used to dealing straight with Acceptance Insurance, but for some reason, Freeway merged with them. I had Acceptance before, and that’s who I’m used to dealing with, but I really don't like dealing with Freeway.

My grandma stays in Chicago and has Freeway Insurance, and she’s the one who told me it’s a great insurance agency. I called them up and got a really good quote. I liked the quote they gave me, and it was actually very helpful in getting my plates unsuspended.

I heard of Freeway just from a simple Google search. And I selected them out of the three or four that I checked because their price was the most affordable. And the representative I had was amazing. She was reassuring, knowledgeable, and prompt. She knew all the products, and she knew exactly what I needed. As soon as I emailed her the information that she requested, she was on top of everything. She took care of me right there the day that I needed the insurance. And she definitely went above and beyond to find a quote that matched my budget.

I like Freeway insurance. I talked to one of their reps and my experience was good. Their coverage has been excellent as well.

I applied for a quote online, then a young lady reached out and talked to me over the phone. She gave me a price and I asked if I could give her a call back within a certain amount of time. I didn't have all the money and she really helped me out because I didn't even know that Freeway takes half of the payment, then I paid the remainder, $155, for the startup cost. Most companies don't let people do that. They make them pay everything upfront.

Where I got my vehicle from suggested me to try Freeway Insurance because they were better. I went along and tried Freeway, and it's been very good. They are treating me very well. They call and ask me how everything is going and to make sure that I'm satisfied with what I have, which I am. Their price is very reasonable as well.

Freeway Insurance had better prices but had a bit more coverage than Progressive. They helped me a bit, especially today. I was in a car accident. The rep got every detail that I told him, so I hope everything goes through.

I had Freeway Insurance before but I switched over to AAA. My rates were very high so I decided to go back to Freeway and see what my rate was. It was way better than AAA. Also, the staff was very friendly and professional. They gave outstanding service. I lowered the coverage on one of my cars so I can better my rate. Everything else is good. It was a very good experience.

I was with a different insurance provider and Freeway is better. They kept me informed, looked for the best price, told me what I could do and what I needed, and had a reasonable rate. My experiences with their reps and the amount of coverage are good. I feel very protected with Freeway.

I looked Freeway up and they were the only ones open on Christmas Eve. I had Esurance and I was unaware that they dropped me. So, I was desperate. So, that was why I went to Freeway. It's also cheaper than Esurance. The guys in there on Christmas Eve were excellent. They were really helpful and they said if I have any questions, I can give them a call any time. Overall, Freeway is really easy to deal with. I got my insurance in less than an hour. I got all the paperwork and everything taken care of.

Using Freeway is much cheaper, I got the same coverage, and they caught some errors on my history. There was another driver and I'm the only driver in my home. Also, someone else was using this address. The rep I dealt with was very knowledgeable because she's the one who asked me more than one time, "Was there multiple drivers?" At first, I tried to do it online. I couldn't get it online. I talked to one of the representatives and he said, "Well, I'm gonna send you to a local branch.” He connected me to the lady and that was when she determined that it was someone else.

Zero stars. When I canceled my policy with Freeway, they failed to tell/follow up with the financier and I got charged additional funds. They do not care about you. Patricia ** is unprofessional, here is an email she wrote to me when it was their fault this was happening. "I just emailed to Craig TODAY!!! You HAVE TO GIVE HIM A CHANCE TO CANCEL. He does not have a direct line." Find a better outlet Patricia I had to do your job for you.

Freeway Insurance's reps have always been nice. I've had one issue out of Marble Falls but he is no longer employed there. Freeway saved me 100 bucks a month. So, there's a lot to go around.

On the initial call, Freeway screens everyone, finds out what they want then pops them over to somebody who’ll close the deal. The rep they sent me to was wonderful. They were both patient. I had to have answers repeated because I was not grasping things like I used to. I was also shocked that the insurance was that cheap.

When I switched to Freeway because they had better rates, they handled everything very professionally. I also liked everything that they had in the package. I'm gonna try them out for the first six months and after that, I will discuss further policy changes with the representative like including rental coverage.

Price-wise, Freeway seems to be pretty similar but a little bit cheaper rates compared to other companies. With Freeway, I ended up doing full coverage, because it's a requirement for the car that I got versus my other one where I just had liability. Freeway costs about $50 more per payment but I've been very pleased with the representative who's been helping me. So, I just went to that one agent when I had questions. She was very patient with me and she walked me through the process of all the requirements that they asked for while I was being interviewed to see if I qualified. Then she gave me her personal contact information in case I had any questions after that call. She also followed up with me shortly after a couple of days to see if I had any questions after I signed up on one of the plans.

I liked the rep a lot and the amount of coverage is good. I'm very satisfied with Freeway.

The customer service rep from Freeway Insurance helped me out a lot. We talked and laughed. It was good. He looked at other quotes for me too. I just wish the full coverage for a ’99 vehicle was lower. He said it was high.

They display bad bad bad customer service. Was talked to badly by the bald blonde bearded guy! I told him everything. He said would be on a review. But I'm not gonna dignify that. Every time I renew there are more hidden fees. Hate I left where I was.

Freeway Insurance is a very good company. Their rep took down the number of drivers I had and the vehicles. She gave me a great quote. I was very satisfied with it. Check into Freeway and get an insurance on your vehicle.

They were helpful. I really needed some help and they were like, "No problem. We could help you. There's no problem." They were great. I feel much safer driving. I don't get too worried if I get in a crash. It's a little pricey, though.

My interactions with the reps went really well, and I just got my paperwork from Dairyland.

I was trying to renew with Geico online but something happened with the app. It kept glitching when it was time to pay the money. I had to call a number and the number was a dead end. I got frustrated, so I switched insurance providers. I went with Freeway because the agents that are in there have more knowledge and know what they're doing more. Otherwise, if I go online and try to do it myself, I'm just guessing. It's better to have the expertise of the agent there at Freeway.

I've had Freeway for a while. I have a friend who was an insurance agent and she recommended that they were a really good and reasonably priced company, and that they were good people. Freeway gave me exactly what I asked for with my coverage. I asked for certain specific things, and they were right on the money with it. I'm satisfied and I haven't had any problems. I've been 100% satisfied every time I talk to the customer service people as well.

The representative named Chad was very nice. The coverage provided by Freeway is fair.

I'll be eventually changing my insurance because there was a lot of things that wasn't explained to me before I got it. I paid for my insurance on the 23rd and then it was due again on the 10th. I'm used to paying my insurance on the 23rd and then it's due again on the 23rd. I didn't know that that turnaround was so quick to pay it. Also, I still don't know the grace period. I talked to somebody yesterday. One person told me 10 and another person told me 12. I'm just using the insurance right now because it fits me but I will be changing it.

Freeway Insurance is low on cost and with them, it's easier for me to make my payments on time. They gave me more months on my plan and they covered collision and roadside assistance which were not covered by my previous insurance. Their reps were very professional and I'd recommend them to anybody. It was very relaxing to deal with them and they should keep up the good customer service.

Richreana ** professional, patient, knowledgeable, prompt, absolutely never to busy to help find you the best and most affordable insurance that fits your needs. Richreana always makes you feel 100 percent confident you've made the right decision in picking your policy.

This person was a guy. Was very bad customer service into Spanish. Didn't want to give his name. Was in a rush. Talking to me fast and impolite in his answers and hung up the phone when I ask him for his name. Then I called back and diff person assist me. I'm very disappointed. He should not be there.

I used to have AAA but I switched to Freeway because of prices. The rep from Freeway was really nice. She gave me different prices, different policies, and different companies. She gave me options.

I've had a good experience with the customer service from Freeway Insurance.

Freeway was a little bit cheaper for pretty much the same policy as my other insurance. So, I signed up with Freeway and their sales rep was pretty thorough. The process was quick and basic.

It's my second month with Freeway and they're a great insurance company so far. Their rep was trying to help me find the lowest rate possible and that was a good thing. I had to pay a separate package for the towing and rental thing but I haven't got that yet. Other than that, everything else seem like it's working out okay. They have great pricing, too.

I'll never buy insurance in this process through an agency that seeks other insurance companies for a coverage of a vehicle. It started out with one of the agents in Long Beach. I didn't realize the mess that you need to go through in order to get through and find something. What they're doing is they look at a list of people that they associate with to provide insurances for people that call them needing insurances.

I liked the prices. But I would have liked renter's insurance for the rental car.

These people should be forced to go out of business. After paying and signing up for auto insurance and paying a brokerage fee after two months they dropped my policy with no explanation. After calling time after time and getting transferred from one bumbling idiot after another they finally admitted it was their fault and had not sent the signed documents to the underwriter and I was told it was taken care of and I would receive a call .... No one ever called and after 3 weeks on the phone with moron after moron I just took my business somewhere else. Absolutely the worst company I have ever dealt with in my 63 years!

The rep that I spoke with was very, very nice. She was very polite, informative and helpful. She gave me great quotes. Her informative information that she was able to provide and how nice and patient she was stood out for me. She wanted to make sure that you understood the policies and the quotes that she was giving you. I qualified for more coverage, but I took what was able to be acceptable for me at the moment and everything was still perfect for me. Overall, the quotes and the plans were great, and I have no complaints.

The rep was very knowledgeable. He gave me some good feedback. The policy was for my daughter and my son. It was two separate policies. They were costing me too much, so I had to get them off my policy. I shopped around looking for policies, and Freeway came up with some decent prices for them, with their driving record. Because they're off my policy, it's better because I am saving quite a bit of money. However, the amount of money that they charge to process everything is too much.

Freeway offers great coverage, and their customer service is a little better compared to the another insurance I had with my other vehicle. Freeway went over everything thoroughly with me, and their attitude was great. Any questions or concerns I had, the rep was able to answer them. She went into detail about it and explained everything and broke it down to me, and it answered another question that I had on my mind. So I didn't have to ask that many questions. It was like she knew what I was gonna ask next.

I had The General but they took their rates up too high. I was looking for lower rates and got full coverage with Freeway Insurance. Everything is perfect.

My interactions with the rep were great, and I'm satisfied with the coverage.

I got on the internet and started looking through for insurance companies. I saw Freeway and the reviews and decided to give them a call. I was a little concerned about getting insurance. I had never heard of the company before, but Shannon, the rep, was extremely nice. She talked me through everything and gave me every everything that I needed to know. Every question that I had, she was able to answer it right away, and I was very happy with the service. She explained the kind of the coverage I needed in full detail, and even sent me an email so that I could have it for my records as well. She got right back to me with a quote too. It was very nice to see somebody so polite in the insurance business. She took care of everything accordingly, and she was very efficient with it. All in all, Freeway is very good, and I haven't had any issues with the company at all. I'm very satisfied.

I like the price of Freeway Insurance. The rep was also very respectful and helpful. He didn't get off the phone until I was 100% satisfied with everything and completed everything. He was very patient and courteous. I told the young man my situation, and after that, he did everything to make sure I ended the day with insurance on my car.

Everything went through smoothly, and I was definitely very happy with the customer service with Freeway. I didn't have a need for anything else other than the peace of mind of having a coverage, and over the weekend, I was calling to see if I was able to set up an autopay for Thursday to keep my service, but their office was closed.

The amount of coverage I'm getting with Freeway is great. It's better than what I was getting. The rep who helped me was graceful as well.

I had Freeway Insurance a long time ago and went with them again because I needed quick insurance. The signup was good. The only thing I had a problem with was that I get paid on Fridays and I asked the rep if she could move my due date so I could pay it but she said they don't do that. That's the only thing I didn't like. Other than that, they're easy to deal with.

I really like Freeway Insurance. The only thing is I didn't receive the card to put in the car that attests that I have insurance. Other than that, everything has been fine and if the prices get better, I'd like to get a full coverage one day.

So far, everything's been great with Freeway Insurance. I like the commercials saying that you pay less. I'm happy with what I'm paying with with insurance. I feel more protected now.

For the last 20 years, I've had just what the law requires ‘cause I'm not planning to get in a major accident. I just don't wanna pay more. I had Geico at one time, then I had 21st Century before I got Freeway Insurance. Initially, I was trying to get a quote, and I shopped around. State Farm said that I have to wait 14 days and I said, "I'm sorry, it doesn't make sense to wait 14 days." So, I went through Freeway Insurance ‘cause they offered it the same day. I just had to make two payments, and so far, everything's okay. I have to pay my bills.

Freeway is less expensive, the coverage is very good, and their customer service is excellent. The broker, Joe, was very helpful. He helped me through the whole process of doing things online.

I appreciate my sales rep, Jonathan. He's out of Virginia, and he's been amazing since day one. I love Freeway as well. My fiancé suggested it 'cause he used to have them years ago. The insurance plan I got provides full coverage for two people. It's very affordable and I love that.

The customer service rep was very helpful. She broke everything down and explained everything. The only thing I have a question about is the fact that I was quoted one price for a monthly, but when they took out the first payment, it ended up being another price. I called the number that I have, but I couldn't reach anyone. What happened or what caused the increase in pricing versus what they originally quoted me? Freeway has a cheaper deposit, and I haven't had to use the service yet, but I don't appreciate having additional funds come out of my account compared to what I expect.

Freeway had a better price and the reps were pleasant to talk to. They did very good with the claims. They explained it and set what they were supposed to set. I wasn't left on hold forever and the girl I talked to knew what she was talking about and got me the quote as fast as she could. Things went very smoothly. It was almost like, when things go good, something's wrong.

I used State Farm before but Freeway is 100% better in terms of their price. It saved me about five grand a year. They're also easy to deal with and the rep who helped me was great. She answered any questions I had, helped me out where she could, and was straightforward with me. I'm pretty happy with this company and I've told people that I had an excellent experience with them.

I was using AAA but Freeway is way cheaper and I recommend them 100%. I've been telling people about them. I'm satisfied with the coverage and they should keep up the good work.

Their customer service was awesome and they were accurate at finding me the right quote. Also, if something happens to my car, I can get a rental car till my car gets fixed.

I used to have Progressive but their price went up. So, I switched to Freeway and my experience was great when I went to their place to sign up. The girl that I talked to was very helpful. So far, the coverage is good and the price is less than what I was paying.

My experience with Freeway has been excellent. Everything's been okay and their services are really good.

My experience with Freeway is good.

The sign-up process at Freeway was easy. However, I've been waiting for another follow-up call from Freeway. I was supposed to get some information and I haven't gotten it yet. It's been two weeks. But maybe the rep's on vacation and she's not there. I'm gonna try again today.

I'm writing to talk about my experience so I was rear ended almost 3 months ago. It took almost 2 months to be told that after the accident that (was not at my fault) that my car was not worth enough to be fixed....The only thing wrong with the car is the trunk don't fully close any more. I explained it's my only car and how am I to work. I was told I could get 1000 and a car rental for a few days. I don't understand the point of an insurance company if it's not gonna help with anything. 1000 don't get you a car. 1000 doesn't get me to and from work everyday until I can get another car. I would not advise working with this company at all.... P.S. To even put this in you have to consent to marketing advertisement....Why????

I needed insurance and it was perfect with the rep at Freeway Insurance that I spoke with. I'm not with them anymore but everything was good.

I was able to get the best rate with Freeway. I just needed liability and Freeway provides basic coverage that I need.

The person I spoke to in May was great but the first time I took Freeway in December, the communication with the person was very poor. Even when I went to them for renewal and I was trying to reach out, she never responded to my calls. I didn’t like the treatment. She didn’t respond to my text message and just said she would call me back. I never heard back from her up to this day. So, I decided to go somewhere else. I prefer in person so I went to the one near me. The person who helped me was a very nice young man. That’s just how he is and how he treats his clients. He was very kind and courteous. He showed interest in my concern, got me a good quote and explained everything to me. Freeway Insurance is good and I would send people to the location that I went to.

Selena, the rep, didn't just stop at the first number that she was able to get for me. She was able to keep looking and give me the best deal. I was just looking for liability and she found me something that didn't cost much more where they cover you when you get an accident. So, she was able to go the extra mile. She also helped me when it came to fixing the situation where Freeway was raising my insurance after a month of being in. We had very good interactions.

The reps explained the coverage but I was able to customize it. It’s a little pricey but that’s okay. But Freeway switched me offices and I didn't know that until I went to the local office. Before, I was able to just call the local number and somebody in the local office would pick up. But now, if I call the number that I used before, it rings to their main office in California. If the local people are busy, it rings over there. Then, I was also told that each local office has an extension. So, it has not been a great experience and it's time-consuming. Now, if I try calling the local office again, I'm gonna be routed to California. So, I have to go to the office.

Freeway was the cheapest that I could find. Everybody else was just outrageous. Some companies even wanted me to pay for the whole year at one time instead of making monthly payments on it, and there was no way I could afford to do that. The agent that I talked to was very nice. He helped me in every way that there was to find the cheapest payment that he could get for me. When I had to renew it, the lady that I spoke to on the phone was excellent too. She was very, very helpful. But the insurance has went up so much since I had it in 2018. I couldn't believe the prices of insurance. Everybody is paying high insurance prices right now. But other than that, I'm totally satisfied with Freeway.

Freeway is a little less expensive than my previous provider. Everything's been fine. I'd recommend them and I'm pleased.

I had Freeway in the past and this time, when I purchased another vehicle, I used them again. The sales rep was very knowledgeable of all Freeway has to offer. I told her what I wanted in insurance for my vehicle and we were able to go from there. It worked out perfectly and I am satisfied with my coverage. Also, the payment is pretty affordable. I drive with a smile because I know that I'm insured.

The sign-up process was easy. I went in and the rep had it blown out in 20 minutes. It was great. Freeway Insurance took care of everything they said they were gonna take care of and I was stoked.

The rep did an excellent job helping me out with what I needed to get done with my car and we got it done and I liked it. The amount of coverage is good too. Thank you for the cooperation and the services. I'd tell people to give Freeway a try and see if they like it and if it works out for them.

Freeway Insurance stole my money. They charged me for insurance every month since 2012. In 2022 during a renewal they put the wrong VIN. Ultimately the OMV said I didn't have insurance for 2 years and that I had to pay over 1300 to reinstate. I called freeway almost every day starting April 3. They kept giving me the runaround telling me they corrected it and they never did... Finally after a month the manager tells me they cannot and will not correct their mistake and that it was my fault for giving them the wrong vin number which is impossible because they never asked for it in the last 6-7 years. I definitely told them I had the same vehicle they have covered since 2014. So at that point I went looking for a new provider, only to find out that I was overpaying for years. I was ripped off and duped. I'm still paying 60 a month for the next 2 years. They follow me on reviews to say, "Call us. We gonna make it right..." It's a lie for show. They did nothing.

I had good experience with the Freeway Insurance rep. They walked me right through it and they were very knowledgeable. I was looking for liability insurance to get my car registered and they gave me everything I was looking for. I'd tell others that if they're looking for an insurance, this would be the best place to go.

Freeway found me the cheapest insurance. Their coverage is good.

Freeway got everything done on time when I signed up. Their rates are cheaper. I appreciate them for having me as a client.

Freeway Insurance was good. They replied on time. They weren't forceful to get this insurance that they wanted. They just recommended what was in my best interest since I asked them for the cheapest available option. Their customer service reps told me they would give me a call back. I did everything online, and I got a call back for quotes. I got several offers, and they explained everything to me since my other insurance was charging me way too much. The person that helped me was very helpful and really understanding.

I signed up on the phone with Freeway and it was cool. I told them when I was gonna have the money to get the insurance and they waited. They really helped and everybody was also friendly.

I got insurance through Freeway when I couldn't find a better quote somewhere else. I'm comfortable with it.

Freeway provided a monetary quote for insurance but could not or would not provide the terms of the coverage before receiving payment. Additionally, for the initial payment, they wanted to split it into two transactions instead of one. They claimed one transaction would incur an $80 fee but could not tell me what that fee was for. Buyer beware and do your research. Don’t just read Renton paid websites that highlight the good reviews and bury or refuse to publish the bad ones.

I forgot that the bill was due on the 21st, so I made a payment yesterday to Freeway Insurance. When I went back to look at the Warrior Mobile App, it was telling me that there was a cancellation fee. So, I called customer service yesterday and I talked to this lady who was really nice. She had me send an email then she sent me an email and I sent her a screenshot of the confirmation that I paid my bill. She then told me to call back on Tuesday, the 30th. She said that if it was still showing a cancellation fee, they'd get it taken care of. I checked today, though, and it was taken off. I would recommend Freeway. Their warranty was the best thing that we could honestly get our hands on because money is very tight right now. So, the price was the best.

My experience with Freeway has been going well so far. They keep me up-to-date with payments and policies, and I love that. The coverage is not bad. The cost is not bad at all either. It's just our price range, and I love that they go to different companies to see what's the best match for me. I would definitely recommend Freeway.

The rep that I talked to was personable and nice. She kept eye contact and made me feel comfortable. Freeways offers a good product for the price.

I initially came in to to obtain my insurance, I ran into a Brianna **. Her behavior was real friendly in the beginning, but she made sketchy remarks as we said handle the insurance. She wanted to send it to my phone and not print it up and papers. I didn’t understand that, but she gave some weird excuse prior to me giving her all the information she needed to get my policy started at the end, it was like a slip up she said something about and I told her I had prior insurance. She said she spoke to the lady at the insurance company that I ended up with and that they said they couldn’t give me the discount. I’m still sitting in the chair and I haven’t left. I run into another one of Freeway's employees. He let me know that she had not did things in the appropriate way, I submitted documents.

I was ported a price by an agent by the name of Robert **.. I felt like it was a great deal and went with it.. However it was too good to be true.. I was quoted one amount.. Paid extra down to get the lower rate and everything.. Only to find out the amounts he originally gave me was not the amount I was going to be paying.. And an extra down payment was trying to be charged to my account a few days after I had already paid the amount the agent quoted.. The agent's name was Robert **.. He promised to have it fixed.. But that didn’t happen.. I had to cancel the policy.. And was told I had to wait almost 3 weeks for a check to be mailed to me.. Even though they took the payment off of my debit card.. So not only was I lied to.. Now they inconvenience me by making me wait for a check.. Horrible experience!! And the customer service manager Ramon ** Didn’t help either. I also attached a message the agent sent me.

Freeway is good. When you call them, they're good. They're there to help you out. They don't give you the runaround and have you transfer from other calls. They helped me out. My drive record is good, but I got a ticket just recently that I was paying off and something happened. So, that's why I made my insurance go up so high.

Freeway walked me through the process clearly. It was awesome. They knew exactly what I was looking for and they helped me through it. Their coverage is at a better rate than most of the other people that I called first. I set it up on autopay which helps a lot. I don't have to strain my brain and remember. Before the autopay, I was wondering when the bill was due. The app is very helpful too. Everything is right in front of you. I don't have to wait for my mail.

Since I got my car financed, I have to get comprehensive. And for the amount I'm paying for comprehensive is not bad. They gave me a good quote and they helped me out pretty quickly. The rep was super helpful in getting everything squared away. When something went wrong, he went ahead and helped me fix it the next morning. It was a good experience.

Freeway offers good prices and fair deals, and while the price could be cheaper, they're a lot cheaper than other companies. Freeway's customer service reps are also quick and polite, and they helped me get what I needed done fast. They did a very good job. When people ask me about where my insurance is from, I recommend Freeway to them.

They were very helpful, nice and positive. They provided good service too. The coverage is expensive but it's okay. I got covered pretty well. I'd recommend Freeway.

The reps were very knowledgeable and helpful with what I was looking for and they followed up with me.

I was satisfied with my Freeway Insurance. I walked in the Freeway here in Marshall at Walmart that morning. That girl was as fast as she could be and got right on top of it, and we got a deal. I like the way I got it set up on my autopay. That way, I don't have to worry about it. I would recommend Freeway. I already have my brother. I told him they seemed good people to work with. When it’s time to renew his insurance, he would talk to them.

I called in about an issue with double payment and a request to get a refund and all the agent did was mute the call. I called the previous day, the agent was talking to someone in the background and just immediately mute my call again. I was there saying hello and she came back on when she felt like. I don't know where they get these agents from (Unprofessional).

My experience with Freeway has been good. They have a good price. It's really cheap. It's the lowest cost I've ever had. Their customer service has also been good and helpful.

I did the walk through with Freeway Insurance over the phone. It was fast and convenient. The cost isn't cheap, but it's a fair amount.

I just had to renew my policy, unfortunately it had lapsed. So my new agent Veronica ** at the E 7th st location in Austin went above & beyond. She jumped though every hoop for me! She was very knowledgeable about each plan, helped me find the lowest price & down payment… I could not have had a better experience. Thank you Veronica!

Freeway Insurance has been calling us demanding the deposit. It's a scam. Everybody kept saying I owe this much. All week long, they tried to take out of my card. Yesterday, I spoke to two people and they were very unprofessional. I knew I had the remaining deposit to pay. I spoke with this one person who gave me the policy. When I called back, the guy said, "Just pay 400. That's what you owe, 400." It was so weird. I asked, "Can you tell me what it's for?" And he couldn't give me information. I just hung up. And yesterday, the guy hounded me, saying I owed 200 for a policy. He didn't give me information or what policy and what it was for. So, a different guy called me. I feel like I was scammed. Every time I called, I couldn't get the same person that I got the policy with or promised stuff. I got five different numbers claiming they were from Freeway Insurance. Because I'm in good standing with the actual insurance people. I didn't owe them money.

When I was signing up with Endurance, there was something they wanted afterwards and I didn't understand why they couldn't do it all at once. So, I had to go back. Also, I signed a piece of paper saying that I was not an Uber driver and I wrote a statement saying that I was. I wanted that included in my record. It was something I missed and I didn't want them to accuse me of not being upfront about what I was doing. When I returned with my sheet of paper, the guy that I had been working with had already gone home on a Friday. So, I had to wait until Monday to do it, because I wanted to give it directly to him. Other than that, things worked out. For the coverage, I wanted to select a few items that I wanted covered and the rep said that it was either everything or just liability. That surprised me but it was still cheaper than what I was paying State Farm.

The rep gave me quotes and set everything up. The amount of coverage was good. I would prefer full coverage right now. But Freeway's full coverage is a little expensive. So I got the mid-coverage.

The people at Freeway were really good with me, and explained to me what is this and what is that. They helped me get the best deal and the best quote possible. I will recommend anybody to Freeway because they're good and the prices are good too.

The insurance lady from Freeway who helps me get my insurance is always there when I need her. I could call her. She helps me pay my bills. She's on time every time. She's very thorough about her job. She knows what she's talking about. Freeway is very thorough about what they do. They're very adamant. I enjoyed that. It lets me know I'm protected. My plan is very affordable.

Freeway is reasonable and my transaction with them was quick and easy. Their reps were asking the pertinent questions and verifying information. The coverage was fair and comparable to every other quote that I got.

Freeway Insurance has been good so far. They are cheap insurance. Also, their reps would ask me how my day was. That rarely happens, and that day my day was bad.

When I got there, the reps were nice and tried to find me insurance. But before we proceeded, the rep broke it down, like I know about liability and how you gotta pay insurance. You're paying for money that they give in case you crash another car. They went out their way to make sure I had coverage and I learned about the coverage.

The coverage with Freeway was a good deal. The customer service reps get right on something and don't fool around. They’re very good and super nice. They're friendly, polite and treat you like a human being.

The coverage is feasible for me and it's within my monthly budget with my bill. Also, all my interactions with the reps at Freeway have been very good and thorough. I have medical issues, and sometimes I can't go to an office, so I always call and do everything over the phone. The reps at Freeway have always been prompt, professional, and friendly. Any time I need to call in and make any changes, everybody's always very well-spoken.

I was under the impression that after they did the investigation, I wouldn't have to do a claim because everything would fall in place. But everything went this way and that way. So, I left it alone. Other than that, the customer service was wonderful.

The customer service rep at Freeway was nice and answered all my questions. She walked me through. If I didn’t understand, she explained it to where I understood it. I do have a learning disability, so half the time, I don't understand. I like the coverage. It's not what I was hoping for but it's doable. I'm happy with my plan.

I left my info on their site and got a text message within a minute saying they will call. Then they called immediately and the guy on the phone acted as if he was in a race or rushing to get in a restroom with diarrhea. After I asked him a simple question he hung up, I just don’t understand his tactics for selling insurance.

They knew what they were talking about. They were good. I would recommend them.

Freeway’s customer service reps were very polite and understanding. There was a time when I had one who didn’t seem like he knew what he was doing and had to transfer him to the girl I enjoyed talking to. But it wasn't horrible. When I first set up my claim, it was about an hour and a half. The coverage was great and the cost was good.

The lady that I was talking to was real friendly and kind. She answered all my questions. Also, compared to other prices, the monthly payment is good. I would recommend Freeway to others.

Freeway is cheaper than USAA and they're pretty good. I had a little trouble getting ahold of my agent. But I found that she was on her vacation and just couldn't get back to me.

The reps were very courteous. They helped me get my bills paid. I'm happy with the amount of coverage.

The rep was awesome, and the liability insurance is affordable. I'm very satisfied.

The Freeway sales rep was really nice and she helped me get through the process really quickly. The only thing I didn't like is that it doesn't cover any of Mexico. I know there are some insurance plans that cover, the border, a few miles in. And I travel to Mexico a lot.

I have no issues with the reps going through the steps of getting insurance, and the amount of coverage is good. However, the price sucks. It's a lot higher now.

Freeway was the closest one to me. The person who helped me was friendly and knowledgeable. Everything is well.

Getting started with Freeway Insurance was easy. I got through immediately. Initially, I went there in person. They were very happy to see me and have me as a customer. They asked for my information. There was a copy machine in there so they did the copies and started my policy there. Everything went through smoothly except the girls also at downtown wanted copies of my driver's license front and back. I asked if I could email it to them. They said they didn't know how to do that. I asked if I could text it to them and they agreed.

With the communication and the way that Freeway works with each individual and tailoring to specific needs, Freeway has the advantage compared to my previous provider. They were really great. I was trying to insure my current vehicle and we were having difficulty finding the VIN number. The rep figured out how to insure the vehicle while they were working on verifying my VIN. I bought the vehicle at a state auction. They don't require them to tag a vehicle. And the way they register is different than the way we register. So, that was the challenge and she worked it out. Really great team you have. I liked her positivity. She was like, "I could make this work for you. Let me get back to you." The coverage provided is also sufficient for my needs. I'm satisfied with everything.

Sold a policy that turned out to be not what was discussed. Wanted ride share insurance and trusting the agent I signed the policy emailed to me which turned out to be an hour long read. Turned right around the next morning and talked to agent about cancelling due to wrong policy, was told, "Oh well you signed so we keep your money." Even though it was their mistake using the you signed excuse. Signed contract at 4:00 pm. Read the fine print later that night taking over 30 min to read called back at 8:00am to cancel due to being wrong. Out 371.00 for their mistake and me trusting agent.

I call Freeway Insurance's rep directly because her customer service is awesome. She wasn't overbearing or demanding like some companies want you to hurry up and take a policy. She was able to give me quotes and gave me time to think about it. She walked me through my policies, made sure that everything was up-to-date and accurate, and found the best discounts and rates available. It's fantastic. I couldn't find better rates anywhere.

The people that I've talked to over the phone were really nice. The broker was always there and on point to understand my needs. That's why I agreed to get insurance with Freeway Insurance. Everything is really good, for now. It was the best price, and I'm happy with what I'm paying.

Called to get a quote on a new policy and was hung up on Twice and got a callback, I just wanted a quote. I was afraid to give you my information because you hung up on me so I thought you were trying to scam me for my personal information....So my thoughts to your professionalism was not to give you too much of my personal information.

The agent that handled my concerns was horrible, rude, and unprofessional. I was misinformed in order for them to secure an auto insurance policy and when I realized this, I immediately requested to have the policy cancelled. It took multiple attempts and calls before I finally reached a live agent and was ultimately directed to speak with Mr. Mauricio **, I’ve never felt so rudely spoken to by an apparent businessman, he mishandled my concerns with a very poor attitude and when I asked can I please speak with a supervisor, he told me he’s the manager and he has no supervisor and then he hung up in my face. I’m just shocked that this is how you treat your customers when they have a right to relay their concerns. I will never do business with this company again.

My son's insurance dropped him and I spent five weeks trying to find somebody that would insure him. We were searching for hard insurance or hard-to-insure auto drivers and we were turned down so many times. Freeway was willing to insure and we were just glad to get them. Customer service was great. The rep said what he could do and what he couldn't do. It was very expensive, which we were expecting. The rep was upfront about it and said we could try in a couple of months and maybe we can add on. Right now, we only went for what the law required. My son couldn't get liability and I couldn't have him driving around with nothing.

My husband has been using Freeway Insurance, and the coverage is good. I like the way they treat people too.

They were able to identify an insurance policy for me and get me set up the same day. Unfortunately, my insurance was canceled due to a technicality.

Freeway is easier to get ahold of than my previous provider. Their service was also better when I called. The guy that helped me out, Francisco, was really good. He was thorough about explaining everything to me. He answered all the questions I had. He gave me a good deal on my insurance, so that was less stress in my pocket. I was happy about everything. Excellent customer service. I like Freeway Insurance. So far, they're doing a good job. I wouldn't switch it to any other insurance.

I heard about Freeway Insurance through my friend, Tony, who sold me a used car. They were local here on the island, and through my friend's referral, I went with them and they had great customer service. I don't have my driver's license quite yet. I paid a $700 fee and they were kind with just my ID card to go ahead and insure with liability. I bought a 2006, and I just wanted to get the basics. I didn't ask a lot of questions, but what they quoted me was cool. It was $200 to get the policy started that day, but it's the $97 a month coverage. The lady I dealt with was very knowledgeable and answered every question I had. She was speedy with the process and always friendly when I went in there to ask a question. She was one of the managers there who led the guy to the process. She was training the guy and they were both excellent.

The reps were very friendly and courteous. They took the time to look for the best insurance for me.

During signup, I was confused with everything and they took their time. They helped me and explained everything to me. The price is kind of high right now for me, though.

I called Freeway before my insurance was gonna lapse. I could at least have them write down that I called before my insurance lapsed to tell them that I didn't have the money to make my payment. I want to get everything in line. If I could at least try to get some half of my bill paid, then I'll be able to make a payment. They said they couldn't do it. It was something they didn't do and I just need to let my insurance lapse. If I came up with the money, then I would have to pay like 190. They were straightforward, but I didn't really get any help.

I went online trying to look for some cheaper insurances because I had a speeding ticket on my record that AAA was charging me extra for. I did some digging and thought to start with Freeway Insurance. I knew they would give me a lot of options, so I filled out the form online. The agent called me, then she ran down some options with me, and she was very nice. We ended up landing on Aspire Insurance, and she set me up with them really quickly same day. I didn't have to do any extra stuff. I just gave her the same information I already had on hand about my car miles and driver's license, and we were set. They gave me a good price. It was seamless and all I could have hoped for.

Freeway gave me quotes and told me what it would be and the process didn't take very long. It was 15 minutes at the most. I used to have my insurance through Dairyland and when my local insurance agent ran comparables for what I needed, they came up with Freeway Insurance and Freeway beat Dairyland by almost $100. I really like my insurance agent. I like Freeway's app. It was easy to get my ID cards for the insurance cards. It's basically one click and it comes off my printer. It's very functional.

So far, everything's been great with my experience with Freeway. I got it for my 2013 GMC Terrain.

Freeway's website was very easy to use and their reps were great. They answered all the questions that I had. I am very happy with the coverage and they offer higher pay on rentals if it was available. Compared to my previous provider, they have better coverage with less premiums, and I would highly recommend them.

Scammers!! Stay away! They made you believe that you would receive a full refund of unused days for the insurance, but then charged you twice for the cancellation, leaving you with only a 50% refund. They have been ignoring emails and requests for months. Agent Aaron ** sold me the product and lied about the estimated refund. His manager, Delia **, ignored my communication and offered no help. Gustavo ** pretended that he want to help me, but pushing me to call, and ignoring written communication.

My coworker told me that Freeway gave her a good price on her insurance and as soon as she gave me the number, I called them. I told the rep that I needed liability insurance and that I wanted to go with somebody that wasn't too high. The price he first gave me was a little too high so he searched for another company and that price was good for me. He was very nice. Freeway Insurance was good professionally. They did everything that I asked them to do and I would tell people to go there.

I'm very satisfied with Freeway. The representative was very helpful. Reaching out to Freeway as easy. Sometimes, I have to wait but it was just a few minutes, and someone comes on the line.

I had to get my car towed about 15 miles. They did a great job. I had to call the number that I found in the policy and it was a smooth process.

I was moving to Texas and I was looking for an insurance company to insure my truck. I was looking online and saw that Freeway Insurance had a pretty good rating, so I gave them a call. I went into the office and it was real nice. Veronica was friendly and helpful and she took care of me really good. So far, I like Freeway a lot better than my previous provider. They're a lot cheaper. The previous provider was costing me a little over 80 bucks a month and when I switched over to Freeway, it's only $46 a month. The only problem we had was with Progressive. I kept getting emails and stuff from Progressive saying they didn't have a garage address and they needed proof of address. I finally got ahold of Veronica and she said she had sent that in the day I was in there and got insurance. She sent it again and she CC'd me in the email.

I was looking for insurance and Freeway took care of everything while I was shopping at Costco. They were the only company that responded and stayed with me. The coverage provided is just what I needed. Deal with them. They're easy to talk to. You can get a plan over the phone. You don't have to go to the office.

Freeway's customer service rep was really helpful and she worked with me for a few days because it took time for me to get the payment. She did everything she needed to do on her end. She did good service. She wasn't rude. She was a really nice young lady. As far as the cost, it is what it is nowadays. At this point, it doesn't even matter what my age is anymore because no matter what, payments are high. I'm older, but you would think my payments wouldn't be that much, but they are. Still, overall, my experience was nice.