Freeway Insurance Reviews

The customer service guy was real good in telling me the different prices. He was very helpful, and overall, I liked the prices. I got a lot of bills and I was looking for a cheap price, so it was convenient. I've only been with Freeway Insurance for a bit, but the service has been fine.

The rep walked me through everything. He explained everything. He was real good about it. I feel great about the coverage. I wish it could be cheaper, but I know it can't be. It is what it is.

The experience was good when I signed up. It went through, and every person I encountered through the way was very to the point, courteous, professional, and knowledgeable. They did a good job. The coverage also fit what I need, and the service has been fine so far.

Van our agent helped us a lot and was so professional. He came up with the most affordable quote according to our needs. Everything was set up online. This is a legit agency based in Fresno CA. Low cost with the basic coverage.

It was a very easy, efficient and smooth process, which took me 15 minutes, and the coverage is great. It meets my needs. If somebody asked me and said they were looking for insurance, I'd recommend Freeway Insurance.

Freeway Insurance is cheaper than State Farm, and the signup process was so easy. It didn’t even take me 30 minutes. I love the reps. Also, I got full coverage, and I'm good with it.

My experience was good. It wasn't easy to find me a quote within my budget, especially within my area since there's a lot of accidents, but the rep was very patient and got me what I needed.

Great service representative was very helpful of my needs. He gave me many opportunities to ask question and that gave me the different quotes that were available to me and explained each one, it really helped me. Thank you again for the great service.

I added a vehicle for liability along with full coverage on my current vehicle, still saved me $50 dollars a month, than my current provider! Person I spoke with was friendly and informative! I did recommend it to my friends!

The rep helped me into what I needed at the time being, and he was good. I'm always great with Freeway Insurance. I had them in the past too, and I already recommended them to people.

The rep was really helpful. The coverage is working. I appreciate them letting me pay what I had to pay and let me pay the rest later on and shoot my paperwork through.

I've been with Freeway Insurance for about six years now and I'm very satisfied. I come across a lot of good agents that are willing to help me in everything. They have good price ranges and they give you a lot of options. They try to find what's the best rate and policy that works with your budget.

I'm good with how Freeway Insurance treated me. The reps did a good job.

Freeway was convenient and their price is within my price range. The coverage was great. I like it.

The agent that helped me was amazing. She answered all of my questions and was able to get my policy started right away. She made sure that I received all of the discounts that I was eligible for. This was one of the best customer service experiences I have had with an insurance company in a very long time.

They give me really good prices. I'm happy because when I need something about the auto insurance, I receive the help with Freeway. The rep was explained all the points. He was perfect. They could have more employees like him.

Setting up my service was better than everything else I had. The rep had the patience to find the right coverage for me. Everybody else was not affordable. He went out of his way to find me something affordable.

We've had Freeway for 13 years, but we've been off and on with them. The coverage, we definitely like the price range. It works with our liability insurance. So, that's why we always go with them. Also, their friendly customer service is great. I like Freeway very much.

The agent was very friendly. Freeway Insurance offered a general coverage. It was in the price range of everybody else, but a bit less.

Nyasia Christina ** was knowledgeable about her product and pleasant to speak with. I would rate her a ten if you were my employee and we would refer her company to a friend. Thank you very much. Have a great day. My experience was great. Thank you.

Three years ago, I signed up with Freeway Insurance. It was in St. Pete on 34th Street. And next thing I knew, my insurance was cancelled, and the company was gone. It was weird. So, I happened to call back into Freeway and found the one on East Bay in Largo, and went to them and signed up. Everything has been good.

Me and my Husband are very happy with our new policy, we have a cheaper rate. We love it and the agent was very helpful and answered all my questions very good spirit and friendly. The Agent went above and beyond, she compared rates and got me and my Husband a very reasonable rate, that we can afford.

Freeway Insurance was nice and had good customer service. Also, signing up was quick and easy. I liked it. I got the six months for the price I wanted.

Freeway is so helpful and they don't charge so much as other places. When I was signing up, their rep was really helpful. He really explained everything and he looked for a better price for me. I really like the coverage. I have had claims. Whenever I have any questions, they help me. Even the things that they're not supposed to help me with, they still help me.

Freeway was the cheapest one we can find. They also helped me a lot with my policy. I let them know what I wanted and how much I wanted to spend and they worked with me to make sure that I was covered and it was within my price range. They were very nice.

I was due for a new policy and the process wasn't difficult at all. Now I pay $150 down and $78 a month, which is great. They were very professional, friendly and they got good customer service.

Freeway's monthly rates are cheaper, so I went with them and it saved me a lot of money. I got liability insurance and it went through well. The reps were patient with me and explained everything. Every time I call, I talk to them and I loved it. Freeway is a good insurance and I would recommend it to anybody.

Freeway Insurance helped me get the best rate and price on both my vehicles. They told me I have full coverage and everything's going well so far.

Everybody was courteous. Freeway Insurance had a full packed house, but they got to me pretty quickly and the paperwork went pretty quickly. It was a good experience. I'm even sending my son there on Monday.

Freeway Insurance saved me some money. I've used Allstate almost all my life until they kept going up and I didn't know everybody went through Progressive. They said, "Go to them first and they'll find you the reasonable one." I called Progressive and they told me they're affiliated with Freeway. The rep answered all my questions and she was really good. If I had any problems, she also gave me her name and number. Everything is perfect. The process was very easy, and the amount of coverage is very good.

Working with them was really good. They were really professional. The payment was also not too expensive.

While mentioning my insurance being Freeway to my mechanic he laughed and told me to not do that again. Today I understood why. I got a letter from DMV claiming that there is no insurance information on my vehicle and my registration is going to be suspended soon. I contacted the agent that was my point of contact named Karina ** but do not expect much. I am obviously filing a complaint at the DMV and my Bank. STAY AWAY!!! THEY ARE SCAMMERS!!!

The representative named, Jay, for Freeway Auto Insurance was very informative and worked with me through her supervisor on a payment plan to my convenience. She was very efficient and had me insured within 25 minutes over the phone. I was able to connect to a nearby printer to print a hardcopy of my insurance. Thank you.

Yadira **, insurance agent, forgot to turn in my insurance information to the broker for processing and caused me to get fined by the DMV. I told the agent I received a letter from the DMV saying they needed the proof, I was told it would be taken care of, don't worry about it. 4 months later it never did get updated and now the DMV has fined me and suspended my vehicles. Filed a complaint with the DMV, no insurance company should be able to charge for something you didn't get. The insurance company did nothing to make it right.

I bought auto insurance, because, one Prior, kept raising the premiums without notice, so I canceled. I put in a few quotes through the internet, so Freeway insurance called me, and offered a good deal, which I taught, they said $95.00 dollars a month which I agree, but since the pandemic is here, there charge me $155,00 dollars to get started, exactly 2 weeks later, they charge me $140.00 dollars, because that's the down payment, which was never explained to me, but I sign documents on email from my phone. Which I can't see much out of one of my eye, until surgery, so I couldn't read much, because lettering is so small.

Do not get your insurance from these people. I got a quote on 12/10/20 for auto insurance. The agent gave me the wrong quote for liability when I needed full coverage. My current insurance was cheaper so I decided to stay with my insurance. The agent still charged my card for the down payment and then told me I had to provide a declaration letter to cancel my policy with them. It has been since the 10th of December and today is now the 30th and I still have not received my money to date. I keep getting the runaround. I spoke with a S. ** in Kissimmee, FL, Karla ** from corporate, I even made a trip to the office in Tampa and filled out paper work with an agent in the office. Still nothing. I WANT MY MONEY BACK!!! Do not get insurance or even a quote with these people. They are thieves.

If I could give them negative 5 stars I would. If you're looking for a insurance company who will not lie and cheat you out of your money, then please save yourself the time of going here! In the midst of covid-19 and just having a newborn child I decided to set up my policy over the phone instead of taking my child out in public.

OMG...I was one day late and they cancelled my auto insurance. So I paid nearly 300.00 on September 19th and another payment due tomorrow. I've tried to call them several times only to find out they took my money out of my bank account and sent me a receipt only to find out I've been driving around with no insurance. Oh and don't pay online. I had been making monthly payments and if I had not gone through my account only to find out they took nearly 500.00. I think it's time for a change. So the insurance but if you're paying for it and find out you have no insurance, what's the point. If I had been in a car accident, I would be in real trouble. Oh and BTW I am still on hold with them after 30 minutes. What a ripoff.

It's my opinion to charge poor people the max amount on broker's fees is a rip off. There should be some kind of law against big business putting business before compassion. I'm a single father of two small kids. During this pandemic hardship I was swindled in paying more in broker's fees than actual car insurance. The supervisor I complained to stated poor or no compassion has no place in business. I didn't care about paying broker's fee but max was applied to me 30-215 dollars. I would be cool paying a hundred but the max for a single father during this pandemic. WOW Shame on you FREEWAY.

Horrible service! It took me more than a month to get my policy cancelled. Every time I called, they would transfer me to another department or ask to prove that I have a new insurance. I spoke with at least ten people and more than 6 emails, they still charged me again. I would never do business with them, nor recommend it to my friends.

My agent completely mislead me... He pocketed my 6 months payment 370.00. I've called multiple times being passed around.. Nothing was disclosed. I never received any paperwork or emails showing where my money was going until I started investigating.. Freeway is not an insurance agency. Do not use them. They are shady brokers who will rob you.

Liars, Thief’s and poor Service at Freeway and Cost U Less. Customer Care Sucks! Troy quoted us $225 down and $87 a month undercutting his fellow Salesperson by $25 down. Troy then deducted the $225 from credit card before sending us contract. When we saw the extra $127 due in two weeks in said he thought he told us (3 people were told the same lie). We called Customer Care and 3 calls and about 3 hours on hold they said son shouldn’t have online signed contract and we %}^^{ pound sand. They don’t care that their people lie and cheat their customers. They refuse to take care of Customers! Don’t go there!!!

March 18th we signed up with Freeway insurance to later find out we didn’t actually need insurance yet so we canceled right away. We were charged $123 that day and were told we’d be refunded. 2 weeks later they charged me another $200. We called to get that refunded and they assured us it was a mistake and it all would be refunded. They asked, we provided bank statements proving those charges happened, which we provided. 2 weeks later we call to get an update on our refund. The agent looks up our information, confirms bank statements have been provided and we’ll be issued a refund in probably a couple weeks. Things are backed off because of the coronavirus, understandable.

As a company I have been with for years I was very disappointed to hear how quick they were to cancel my insurance and not grant me an extension for non-payment, during this crisis. Thanks for doing me the favor. I am now a happy Progressive customer.

Well they do give the lowest prices no arguing there. But when I paid on Feb. 25th 2020, my agent, Jessica **, told me my downpayment would cover me the first 30 days then afterwards it'll be so and so a month.. I got my policy in the mail to find out my down payment which was doubled my actual monthly payment did not cover me 30 days but only 15. With concerns, I call customer service and ask to speak to a supervisor. Mauricio, who answered asked for the policy number and such and so no problem. But when he asked what the problem was, I told him it's personal info and between the supervisor and me.

They refuse to explain fees, send you email documents to sign that are not completed or illegible. I ended up paying $298 for 19 days of PL & PD coverage for a 1996 Jeep!! Then they stalled around for 2 days when I was trying to cancel the coverage. And to add insult to injury charged an additional $44.76 cancellation fee!!

Okay so I got service from Freeway and fast forward 3 months later they canceled my service with them and took my money. I paid 2,200 to them and come to find out I never had service so they said they would refund my money and that was last week so until I get my money they stole 2,200 from me please please dont go to this company.

This is a big scam of money. I would not wish this on anyone. They give you a price, tell you what you want to hear then charge you more than once and double without even contacting you. That's the reason they want you to get it drafted. I cancelled them now. They saying they sent money to other locations. I do not recommend them at all.

Don't trust this company, they say anyone is welcome no matter what is the situation but that is not true. They lie about the prices (high prices) and their customers service is the worse. They don't know how to treat people, don't waste your time. Please go to a known company.

Please don't waste your time with this company. It is the absolute worse. They wrote my policy with a company called United Auto Insurance Agency on September 9, 2019. Every since that day I have been trying to get the information on my policy complete. It is now October 31st and it is still not taken care of. I started getting letters each every other day saying things like they needed this or that. I gave signed and gave photos of my car when I set the policy up but yet they couldn't find it. So they were threatening to cancel the policy for lack of information.

Please stay away from this company! They will wheel you in and make you feel like they are amazing. Well, the lies were too good to be true. It's a large deposit that they require you to pay (like 460 in my case). When I questioned what it was for, the representative told me it would cover my 1st and last installment on a 12 month policy, and the fees come out of the balance. They wanted 230 on one payment and 230 on another. My payments would have only been 167. So I figured it made sense to pay a little over 100 for fees.

I spent over an hour on the phone and spoke with 6 representatives and one manager and they all were incompetent. One if them told me what they are trying to do would be illegal (to insure my Florida vehicle from LA), another told me I need to switch my policy then hung up the phone. Another one gave me quote of $399, when my first quote was $130. And the manager couldn't help me to insure my car. They made me spell my name and my address over 10 times and they couldn't even do the job. I called Geico and they insured my vehicle for a cheaper price for less than 10 minutes over the phone and set an auto pay!!

First, Eliana ** never told me that the plan had a non refundable deposit. Like never mentioned it after researching for 30 minutes. I will leave out the part of how rude she was. Then I call to cancel and spoke to some guy named Gil who thought it was funny that I've been jerked around. As of today 10/10/2019, I've spoken to him twice and I'm positive he needs to go back to training. The first time I spoke to him, he told me that in order to cancel I will need to send a written request and the dealership needs to send an "on wire" letter corresponding what I said. Then tells me that the insurance company will reach out to me in a few days about the refund. Naturally, I refused to submit a handwritten anything because they didn't need a signature or anything to take my money.

On 8/23/2019 I called different insurance companies to get quotes for a car I just bought. I decided to go with Freeway insurance because they had a pretty good quote. I was originally quoted around $140 to start services and my payments would be $41 per month. After calling to set up my policy I was told I could pay $120 that day and I would have to pay an additional $200 and that would go towards my bill. I agreed and told them I would have to wait till I got off work to deposit the money in the bank. I told him to call me back when he took the payment which he never did. I called him back around 4:30 and asked why he didn't call me before taking the payment and he just said he was sorry, not okay. I told them I would schedule the other payment for a later date when I got paid.

Angelica ** at Freeway Insurance Inc is the best agent! Angelica customer service is beyond exceptional. She was able to turn a bad situation around. I purchase insurance in July from Freeway only to find out that one of my vehicles would not be covered a month later. I called for two day to the original Freeway office that initially set up my policy and I received no help. The call was transferred to her and she was amazing. She need to teach a customer service class for Freeway Insurance Agents.

This company will offer you a low down payment but beware, even if you cancel your policy they will continue to charge your account or card on file and will refuse a full refund stating that these are $300 worth of brokers fees. I paid $280 for 9 days of car insurance..when I found a better deal Eddie from Freeway Insurance said he can't offer a refund and can't offer insurance. Just his apology. I'll let everyone on my social media know how your company does business.

Stay away from this company!! I repeat stay awayyy!! I paid 361.00 for 1 month. A month later I got a letter from DMV saying I have to pay a fine for not having insurance. So I am confused now and I end up calling Freeway Insurance only for them to tell me that it was a down payment and that I was only covered for 20 days?! I was never told this. I even had all the proof that says I would be covered for a month but the person I speaked to through the phone could care less to what I had to say. Saying it's not their fault and being so rude. Dont want to refund my money or anything. I have never ever been scammed like this from a insurance company in the 7 years I been driving. These people need to be shut down asap. This is really wrong!!

I obtained a second vehicle and my current policy went up too much so I opted to switch to Freeway. They gave me a pretty good deal so I decided to sign up. I was told by the guy who signed me up that all I would have to pay was $151 and then $87 a month. I agreed and had him put my debit card on file to automatically debit the money in a week.

I heard the advertising on the radio 105.9 that they were the best for prices and little do I find out after calling the guy that I was transferred to starting cussing say ** and, "Screen this ** screen ain’t working." No lie. That was funny but then the guy clicked on me. Trying to be professional and cussing at the same time is like a 1 star service seriously. Then I called back and they said they will call me back in 5 mins and never did.

I will never deal with Freeway insurance company. Lost 500 dollars because of their agents. Not one person I talk to care about my situation and even the manager knew their agents missed and still didn’t care. No I have no insurance because they didn’t do their job and I’m willing to go to the highest to sue this damn company.

This place should not even be in business! They treat customers poorly and have no clue what they are doing! If you need insurance please stay away from this horrendous company! No one knows wtf they are doing.

I had this insurance and someone hit me and run. I asked my "insurance" for help because it wasn't my fault but they lie saying that they would review my case and it passes about 2 months when I asked because my car was totaled lost and I was on so much pain and didn't hear from the insurance anything; when I called they told me that my case was closed 15 days before. Can you believe it! I had to pay the chiropractor some therapies and I was soon disappointed that I canceled my policy. It's bad really bad.

The agent Maricella ** is so unprofessional. She assured me there would be no extra cost after paying full amount. Then when I receive another bill I cancel and they steal more than half of my money including downpayment in only less than a week. I told the lame agent to cancel and she never returned my calls. This is a crooked company. Needs to be sued. I noticed a lot of other bad reviews similar to mine. Stay away from this scammers.

Please be aware they lie to you, If you want to add a car or make changes to your policy, you CAN NOT doing nothing by phone or online. It is frustrating!! Your first bill will be due after 21 days. They never told me that!! I cancel my policies and even more ridiculous. After 5 days I still have to wait for approval cancellation.

I paid $560 for a down payment Freeway insurance never mentioned. When I open the policy, they cancel my Policy. NOW, I have NO Insurance and they took my $560 (down payment). This is the WORST experience ever!! :(

I made the biggest mistake of going to Freeway Insurance to get car insurance for my family. I was charge $395 by Freeway Insurance agents just to find me a car insurance (broker fee). I was never aware of a broker fee. I also was NOT told that there will be a down payment fee... In total I paid $544.00 and was WAS TOLD THAT THIS WAS THE CAR INSURANCE PAYMENT FOR THE ENTIRE YEAR!!! I was lied to. I found out that it's a BROKER FEE and DOWNPAYMENT FEES, I also have to pay a monthly fee of $85 on top of that $544.00 fee which I had thought was the car insurance payments. I find this experience with Freeway Insurance to be very dishonest. I feel that they took advantage of me.

Formerly Texas State Low Cost is now Freeway, I've used the company for years but today I went in to pay my bill and remove a vehicle from my policy to which I found would cost me 20.00. Never had to pay to remove a vehicle before this. But I was told that if I left a Google review the 20.00 fee could be waived. Soliciting a review is basically extortion in my opinion. I do not think this is very ethical and seeing just how many bad reviews are out there for this company has prompted me to find insurance elsewhere. I took time to read previous reviews and it seems nationwide this company has many issues. Personally I will not recommend them to anyone.

I highly encourage all those who were ripped off by unethical treatment by this company's personnel to join me in class action law-suit!!! Please help me and help yourselves and most important, help others so they won't be ripped off!!! I moved out of California and wanted to keep my policy with this company. They bounced me like a football transferring me from one person to another to 'help me out' until person #8 finally told me that I needed to cancel the policy because they wouldn't cover me in another state. He said that he would email me their cancellation form after verification of my email address, but until this day I don't have it.

If you expect courteous customer service you will NOT get it from Freeway Insurance. If you go into their office you will wait for extreme long times even if you are the only customer. The underqualified agents purposes ignore you and file their nails and giggle while they gossip. They have deceptive means as to which to charge you obscene charges that are hidden and unreasonable such as a $100.00 fee to make changes on your policy including removing a vehicle from the policy. Then if you get wise and cancel they will find other coercive ways to bill you for made up charges. And forget their roadside assistance as you will sit for 4-5 hours in danger. I cancelled and got written by AAA with better coverage, rental car and roadside assistance that can be depended on. So DO NOT use FREEWAY INSURANCE, they are not to be depended on and surely are not your friend.

This place needs a 101 lesson on customers service. They must forget we keep them employed. I work too hard as well as everyone else does for their money. I have been hung up on by the Manager Angelic at the Houston Location 832-786-6245 on several occasion. I have contacted customer service with my complaint and still nothing. What I did receive is a letter stating I am being cancelled for not sending over document that I have emailed over on November 7. I have 4 are with this agency so now you're telling me you're going to take my money due to the incompetence of this office. Now I am going to file a complaint with BBB and submit all information. I highly recommend staying clear of this place. PERIOD!!!

This insurance company is a JOKE! I called to get insurance and was quoted 135.00 a month. After the first month they canceled my policy. When I called to ask why, they told me that the "discounts" that were applied were taken off. One discount being that I did not have any previous insurance, which I stated when I originally received the quote. The other for not being a homeowner. Which if they had asked, I would have told them no. When I called the representative to inquire about this, he told me that all quotes include these discounts and then once verified, the payment increases if you do not qualify. Pretty sure this should have been asked or even mentioned when I originally got the quote. What a ripoff! Do not use this scam of a company!

Forgets to send out a bill instead send late notice of cancellation. Takes over 6 month to resolve an accident that wasn’t my fault. Customer service is awful. Have gotten 2 letter from them canceling my insurance due to paperwork I need to fill out. I bring it in and they, “Oh we didn’t need this. Sorry.”

Warning Do not use this broker! Was sold a commercial policy for $519 down, turns out Progressive Insurance that Freeway Insurance sold me to does not cover passenger carrier for the Liver Industry and now they will not refund anything! Please do not use both of them.

I wish I could give this place negative stars if I could. So first, I called Baja Insurance to get a quote and I signed up with an agent named Jesús. Then my policy got later canceled because of something about my insurance card not being current and when I tried to call him I find out that he doesn't even work for the company anymore so the number they gave me doesn't mean jack **. After that I had to call Freeway Insurance from the number on their website because neither of the numbers that were on my signed contract were applicable.

My experience with Freeway was the worst. Agents are rude! Don't care about your experience or the customers, all they care about it signing you up and collecting the auto pay. Wouldn't recommend. I spoke to "customer care" over the phone. Not only is the wait long they treat customers as a jokes since my agent kept making laughing noises at every question.

My experience with Freeway started out pleasant enough. They searched for the cheapest coverage for me by using a zip code for the rich part of Orange County, CA. When I received my paperwork from Infinity Insurance I find out I'm paying an extra 600 dollars because my car is in a different zip code. What a scam. I thought this would be really easy to fix but instead I got the runaround just like everyone here. I canceled the policy right away and went with a different insurer. Hope this will help someone not get rip off.

Okay WORST insurance ever! I canceled my insurance because they were charging me $220 just for me not even full coverage. I canceled two weeks before the second payment so next month they still had the disgrace to take out the money. I go into the store the same day. Lady refuses to refund me the whole amount even though I canceled & went in that same day to cancel. Just BS!?? They kept $80 ** dollars for what. I have no insurance. I canceled it before & went in the same day to say WTH was going on???

I wish I had read these reviews before purchasing through Freeway. They called me asking the basic questions. I was on the phone forever. They never stated they were an agency and charged fees. The rep. came back with a price way cheaper than what I’ve been getting online, so it sounds like a deal. They said it was through Progressive. I proceed to give my financial information. She said it’ll be x amount of dollars, okay cool no problem cause it’s going towards my insurance.

Hi... When I signed up for this Ins the customer service was quick and helpful, I signed up with a lovely agent (**). She was great in getting me a quote and I paid over the ph and she sent me my ID cards and all her reachable info, She said when it was time for my payment I can call her and we can do it over the phone. So at that time, I called. No Ans, so I left a message NA, then I called at different times of the day. No answer, left messages, no return call, emailed, no return emails, at one time the call rolled over to another office at Military (Mitchell). She was really nice. I asked how come the office on Austin High never answered. She says the office is always open.

Save yourself a lot of money, time, and despair. Do not ever purchase Freeway insurance. They are the most dishonest, unethical, crooks I've ever done business with. They will tell you anything you want to hear to get your business, and know just how to word it to cover their ** legally. I asked if they charged to add on or delete a vehicle because that was a deal breaker for me. And I was informed by the nice agent on the phone. "Oh no. We will not ever charge you for adding a vehicle." They go through on the internet while you're on the phone. All their 100s of forms to sign your life away so fast you don't know what hit you, this is where all the hidden fees are.

I purchased Insurance with Windhaven through Freeway Insurance. I provided proof of prior insurance and was told my discounted rate will be $260 per month. After almost 3 months I realized they were charging my card over $510 per month. I called Windhaven and they stated Freeway never sent them proof of prior insurance and that is why I was charged $510 per month. Windhaven stated it is too late for me to receive my previous quote and placed a conference call to Freeway. Freeway asked them to cover the mistake made by Freeway and Windhaven said no and canceled my policy. Freeway filed a complaint for me because it was proven that I provided my previous insurance proof prior to purchasing this new quote and it was a mistake on their behalf and they owe me the overpayment amount.

I just bought a policy from a wonderful gentleman named Richard ** (Representative Golf Course location in Rio Rancho, New Mexico). I’m on a fixed income, he gave me several options/quotes. He found me, all the things I was looking for. He is kind, patient and very helpful. Great experience!

I've never hated an insurance company till I start using Freeway. This company is so very unorganized. I was told my policy would cost me $40.00. Well received first bill I received was a disconnection notice and for $74.71. I called them immediately. I was transferred to three different people then I was discounted from the line. After calling back I ask for a supervisor. Waited on the line for over 30 mins. I was told there was nothing she could do for me. I was so ticked off. I'm so finish with this company... Bait and switch is all they do!!

Classic bait and switch. Quote me one price. Then double it in person. When I reluctantly went with their policy. I was $14.00 short. Kila then said I could pay him back. I thought that was kind. Yesterday he called to remind that I owed him still. So I said I'll try to make it over to pay him. I unfortunately was unable to make it there.

** from Freeway Insurance office at 510 Hacienda Dr.Ste. 108B. Vista, CA 92081 scammed me by giving me an insurance policy against my will. When I came to their office asking for an insurance quote, she was being extra friendly and distracting by asking personal questions, and repeatedly saying "trust me." She collected all of my personal information including credit card and car registration. After that, she said that she can give me a monthly price of $101, and that it is the cheapest insurance I can find in entire California, which is not true. Then, she said I need to sign couple documents that mean I approve that my information is correct and that I received her help looking for the best insurance. Again, she was rushing and distracting me from paying attention to the paperwork by asking me random personal questions.

I bought a one year policy and paid in full. 4 weeks into the policy I got a bill stating I need to pay 610 more dollars. I called and was told it was for changing my address which I didn't do nor did I move. I paid 1533.76 for the whole policy. They refuse to stand by the agreement, they refuse to drop the 610 dollar fee even though they found me to be right. They also refuse to refund me my money. The person I spoke to talked over me several times and refused to help. Both companies said the other company made the mistake. They won't even tell me how long they will honor the insurance I paid for. Never use these people. I was on the phone for 2 hours only to be interrupted and she kept talking louder when I tried to tell her I don't live at the place they have for the garaging of the car.

First off Freeway Insurance is just the broker. It's not a actual insurance company. I finally found out I had insurance through Western General after going in to speak with them. Make long story short if you purchase a new car and want to take the old one off they will charge you 172 just to swap cars on your insurance and you will have to pay your insurance on top of that. So in one month I needed to pay 175+240 or whatever your insurance amount is added with the 175 in. Guess what. It does not stop there. Because my car is a 2016 they took it up 60 more dollars so my payment is 300 a Month. What a rip off. Insurance is almost a car payment. Looking for another insurance company as we speak. Throw the broker and the insurance company away pls.

I called for a SR22, was told it would be 21.00 a month, made 1st payment for 60.00 and then they came back and charged my cc 176. And change all together 227.00. to my shock and I didn't authorize another 176.00. When I complained they said they would give me 50.00 credit but only if I gave them a good review. And also got another bill from INS. Co. 227 and 35. 262+ dollars. I said I couldn't afford a lot and was happy to only pay 21 a month. But instead they are charging 262. I called and called to try to work things out with no results. They are a ripoff!!! They give you one price and charge you a lot more. They are not an insurance company, they are a broker, and I didn't find this out till after.

I signed up over the phone opting to pay in full, but decided to cancel less than 2 hours after charging over 1,000 on my card. They were supposed to email paperwork for me to sign and fax back an Insurance info within 15 minutes, but hadn't done so yet. So when they finally called me back 2 hours later I told them I no longer wanted insurance, Please cancel. They threatened me they would take money anyway and if I didn't want to lose any more money I needed to keep Insurance and not cancel.

I needed cheap insurance because I have an old car that doesn't need full coverage. Heard about freeway insurance on the radio so I gave them a call. I paid 75$ to start my insurance and was told it would be 45 a month after that. I specifically told them that I don't authorize auto bill pay. Two weeks later 130$ was taken from my account. From what I've read on here I'm not the only one to have this problem. Please someone do something about this company.

I was struck from behind by a Freeway Insurance member. However, Freeway Insurance seemingly has no way to be contacted to make a claim! Try. I dare you. Google them. Look on their website. There is plenty of information on how to buy their crappy insurance. None on how and where to file a claim. I've invested several hours today trying to make a claim, having wound up in several queues and voicemail boxes. This company is the absolute worst. Please. In the name of all that is holy, do not buy insurance from these people.

I contacted Freeway Insurance via phone to open a new policy on January 4, 2018. I paid nearly $150 to start the policy and I was told several times that my first installment payment would be due the following month, and all subsequent bills would come monthly. I received a bill in the mail for my first installment fee about a week later stating that my first bill was due as of January 25, 2018. Needless to say I was pissed. They did not honor what they originally quoted me. What is the purpose of recording the phone conversation if the broker/agent is not going to be held accountable. I paid $150 for 22 days of insurance as opposed to 30. Had this been conveyed to me initially, I wouldnt have had a problem, but I don't like being deceived.

Freeway Insurance of Fresno, CA 4846 Kings Canyon Rd - I signed up with Freeway October 12, 2017. I was very clear with Agent **, that I didn’t want Freeway Insurance in my private account. I told her 5 times, while looking directly in her eyes at her desk, I did not want Freeway Insurance in my bank account. It turns out, if you write a check, or use a debit card whether you authorize them or not, these people now have the right to access your account at will. This is exactly what Freeway Insurance did. This company is robbing customers at will when you sign up them, And overcharging good paying customers for what’s supposed to be reasonable insurance. What I paid Freeway for Liability, I have full coverage at a better company.

I was searching for an insurance policy over the weekend. I called Freeway insurance twice and twice they hung up on me. A man and (the second time, when I called to complain) a woman. No apologies; nothing! Because I really needed an affordable policy, I called again. I began an insurance policy with Freeway for $260. They said the insurance policy is from Progressive Insurance. To my surprise, in the space of two days they had deducted $260 and an additional $258! My gosh! I have been calling and emailing the Manager, Luiz. He said he's been communicating with Progressive and that it'd take them 2 WEEKS to refund my money! How is that POSSIBLE?

My employee was a policy holder for this company. She was involved in a hit and run a few weeks ago. Her insurance is not wanting to cover the accident. The policy period for the policy started at a non industry period, which is normally 12 midnight. In this case the policy was enforce at 9:45 am and her accident was at 11:00 am. The carrier asked for the police report which also stated 11 am. Now the carrier is delaying the claims for another three weeks and is asking for a week’s worth of cellphone records which Verizon does not publish. This company clearly does not want to pay its claims.

An agent I spoke to named "Sabrina **" and she lured me into getting insurance by telling me that there is a great deal but did not tell me that I will be paying a huge deposit. I paid $486 and told her to cancel and she said she will call me the next day to cancel it but did not! I called her up the next day after huge call waits and she was on another call (probably duping another innocent person). After a few long call waits and few tries I was able to contact her and she said she will cancel the insurance and I will be refunded the money in 2 to 3 weeks.

On April 8th, my husband received a call from Alex at Freeway Insurance and was advised that our policy was cancelled. After my husband told him that a check was sent in with an exact amount and date on it. He put us on hold and then came back on the phone and said everything was fine and confirmed we do have insurance. My husband asked if he was sure because we were heading out of town for the weekend and need to be covered. To find out a week later when my husband accidentally drove over something on the freeway that caused the bottom of his car needing major work about $5,700 worth.

Freeway Insurance helped me find an affordable insurance coverage plan in less than 20 minutes. My agent, Laura ** made the process really easy and her customer service was great. I would recommend this company for anyone looking for insurance.

Two months ago I helped a friend find auto insurance. She has a bad driving record, so I searched for companies who deal with assigned risk. Freeway Auto Insurance took all of her information, driver's license, vin number etc. and ran all the reports. They quoted her a price of $298.00 a month (which was a lot less than other places). The agent sent her the documents to sign, which included all of her accidents listed and spelled out who was at fault. The agent assured us that this was the price and it wouldn't go up. They deducted her payment for the 2nd month just as the first one. Then on the 3rd month she got a bill that read that her payment was $564.00 a month. When she called them and spent 6 hours on the phone, they told her that the agent has put a "good driver" discount in and then upon review, they took it off.

Looking for reasonable insurance after being dropped by State Farm, Freeway Insurance helped me find affordable coverage for around almost half the price of other companies. My agent Dawn ** really help ease my mind of paying high prices for insurance. With an affordable down payment and affordable monthly payments, I have great insurance coverage again. Thanks Dawn, you're truly an angel!!

I went to Freeway Insurance because I was looking to get a low monthly car insurance. They gave me a good monthly price and asked me for a deposit of $293.00 for the insurance. I thought it was ok but a few days later I started to get by mail letters increasing the monthly fee. I decided to look for another insurance company and I cancelled the policy with them. I went back to the same Freeway Insurance office, requesting to get back some of the refund from my deposit because I only used their service less than 30 days and I understand that there is broker fees. They said is not refundable. I learned my lesson, never go back to them and I don't recommend them. Shady business.

You get what you pay it for. The reason this "car insurance" company is cheap is because they want to get you in and rip you off later. I had a battle at the first month with my bank and this company 'cause all of a suddenly they charge from my bank account without my authorization an amount of $284 and say that was the fee for the broker. They fraud my sign and with different car color and misspelling my name. People are sarcastic on the phone. I was able to prove to my bank all the paperwork and it was a time consuming. At the end they took a payment of $80.41 and never refund me. I gave up cause the didn't worth the stress. Never trust in this company and give your personal information. Bad service and bad business.

I was completing the adhesion of Freeway Insurance when the dealership of the car I was trying to buy informed me that I could not buy the car. At the same instant I told the FREEWAY INSURANCE clerk Arthur to cancel my insurance. But even canceling in the same second, I was charged, and by requesting my money back they informed me that it would take 2 weeks for my refund. I'm waiting almost 1 month, and every time that I call to ask about my refund, they put me on the waiting line for more than 40 minutes and they never solve my situation. This will be my last request before talk with my lawyer to solve this problem.

I tried them after hearing how cheap auto insurance was. The idiot tells me that I would be charged a ONE TIME fee of 145 to set up my insurance and that was it. I then get a call a month later from a rude ** rep telling me that I was late and fees applied now for not paying an additional $200 dollars, which was NEVER the case or EVER discussed. So, I ask for a Supervisor just to end up being spoken to like complete ** and told to deal with it or have it on my credit and then he hangs up on me. Fast forward another month and I look at my credit card statement and notice that these ** are charging my damn card every 2 days for $20+ charges. I call to complain and now none of them want to talk to me. Freeway Insurance is an absolute SCAM!!!! They should be shut down! I'm going to get my money back!

I called Freeway for a car insurance quote and met with a broker in person to sign up for a 6 month insurance policy. I paid Freeway $198.00 which was the cost for the down payment fee and the first month of my auto insurance policy. After using this agency for one month I had an unsettling feeling regarding their professionalism and I sensed some shady business practices. I decided to call around for new insurance quotes and switched my car insurance before the second insurance payment was due. After setting up a new insurance policy with a different company and canceling my existing policy with Freeway I made a trip to my local motor vehicle department to notify them of my new insurance policy just to make sure that they had my new policy information on record so I didn't receive an insurance laps for my cancelation with Freeway.

First at all, agent lied I will get the "best rate" for my car. It was not cheap at all. Additionally my bank declined my car loan, because insurance was not full coverage. I paid brokers fee $100 plus to agent for "fool coverage". Got high price for only liability insurance. When I got car insurance with other insurance company called to cancel my policy with Freeway. They don't have electronically sign paperwork. I must to got to they office and cancel. They charge cancellation fee. Can you believe it? They work like in 19 century!!! Freeway insurance services should be closed. Want to sue this "agency".

I got an insurance with them that was fairly expensive -- you know 450 a month so I called them again to get a cheaper one and it now goes down to 176 which is great. Then after 4 months I find out they paid 450 for my older insurance that I was no longer using and they told me I owe the company 400 dollars and that it will go in collections if I don't pay it when the lady from Freeway Insurance herself told me ''Do not worry'', the other one is canceled, no need to pay anymore. That's how insurance works. You don't pay for it and they stop insuring you, but no. Freeway insurance paid 400 plus dollars without asking me or informing me to a policy that I had canceled and I now owe them money. Bunch of **. I would highly discourage the use of Freeway Insurance.

I called to get a quote on a Saturday the rep answered the call asked me to hold and then the automated answering machine said they're closed. Called an office in Houston. The rep got all my info, placed on hold for 15 minutes and they hanged up on me. I have been so damn patient with this insurance provider for 4 years and my experience with the majority of the reps is that they're rude, inexperienced, unprofessional. I've had it with poor service quality. Just done lost a loyal customer.

I got a quote from broker Salvador in their Covina office with a company named Western General located in Calabasas, CA. The broker initially told me my monthly payments will be $198 for 2 cars with a contract for a year and my down payment will cover my first month $400+ 20 transaction fee. Also, he said that I could cancel any time without paying a fee. I agree, Big Mistake. I barely got their insurance for 10 days and got charged my account $198 from Western General for the first month.

I heard about this company and heard about their "amazing" deals, so I decided to give it a try and save some money. For the first few days, I didn't worry, until I told my daughter to look for reviews online. When she told me about this website, and how she found many bad reviews, I immediately called to cancel my policy. Of course this company doesn't refund, so I knew I wasn't going to get back my first payment. I was only a few days in. I thought "okay, it's canceled. It's done".

I called to get a quote from the company. The girl tells me my price for the insurance. This was on Wed. I make appointment to come in on Thursday and all of a sudden, they not writing anymore more policies for the company. She gave me a price for the day before. They will quote you one price on the phone and tell you something higher when you come into the office. GEICO THEY ARE LIARS ALSO SO BEWARE.

I recently bought insurance through them and then I made my other payment this month or next month and that's when I received the letter stating that they're not going to cover my car because they don't covered GT Mustangs but now they took my money and tell me if I would have had a wreck it wouldn't have paid for it but now they don't want to give me a full refund. They want to keep my money for a policy that was no good to start with. How can you sell somebody something in it doesn't even cover their vehicle and you keep the money. I would like to know if y'all could help me get my money back. I would appreciate it. I live on disability.

The short version of my Department of Insurance complaint: My Freeway Auto Insurance broker falsified my application and mislead me into an agreed premium only to receive a billing statement with my premium nearly doubled. Among many things, I had to constantly “phone chase” my broker with several calls in a day until he decided to respond to me. Freeway Auto Insurance is a fraud that scams their customers by reeling them in with an attractive deal only to significantly up-charge your premium without legitimate cause or notice, after the fact you have already paid a large sum that is “non-refundable”. Don’t waste your time and money. Do your research online and you’ll find countless poor reviews and consumer complaints. Pay a little more for a legitimate company.

I wanted auto insurance and was told to pay a large 500 broker fee. I said "absolutely not" then he said "ok, only 129.00" which I agreed to. When I printed my policy there were two names that I didn't know that were supposed to live at my house. The policy said they were excluded. This scared me, I immediately felt they were frauds. There was also no policy number. I emailed the broker back, cancelling the policy within ten minutes and no response.

I was charged a huge broker's fee, the broker agency is located at the MAIN ST, EL CAJON CITY of CALIFORNIA. The lady that spoke with me told that "we are charging you for three months and we will refund your money back if you cancelled before that." After 1 week I sold a car and cancelled the policy and received the letter from the original company letting me know that I will receive the refund after one month. I went many times to the broker and every time, they give phone number to call the original insurance company. After almost one year the original company told me that they charged me for one month $42.97. When I asked the broker about that, they told me the rest of the money are for documents and broker fee $20.00 + $66.02. They never told me about these fee. Most of the people who go to this broker do not speak English. So be aware for their roles.

I was charged a huge broker's fee. I was misled into thinking this is my down payment, meaning it was part of my premium. After one month I was told I could not get this particular insurance because it was a company car at 65.00 per month that I had to get the 119.00 per month insurance. They canceled my policy after charging me the broker's fee and two months payments. Would not issue me a refund until after numerous calls. I threatened to file a complaint with the insurance board and take them to small claims.

I purchased insurance for two of my vehicles. One newly bought, through the phone and completed the paperwork online. I was charged $400+ of broker's fee without even being informed of it. I did ask the guy why was it so high, he just told me, "That's how much you'll have to pay to install the insurance." There was no "broker's fee" in this while processing the paperwork. While on the phone and completing the rest of the paperwork at the same time, he told me, "I've already gone ahead and completed some of those information for you, you just have to click agree." Of course, I read over those portions before clicking agree. At the end, I questioned the cost of $600+ for auto insurance and was given the response earlier. Needing insurance to drive my newly bought car home, I paid the price.

I have never dealt with a company that has such horrible customer service. There is employees are rude and unhelpful. I called to see if I could add a car to my policy and I needed to know how much that would cost. They tell me that they cannot tell me how much it will cost over the phone. So how am I suppose to know how much money to bring in to add the car to my policy. It is utter idiocy to expect someone to take off work and come into your office without even being prepared to have the payment ready. I honestly would not recommend this company to anyone.

My daughter and I came into the office on Magnolia and Ball to add her car and herself to my policy. We left with paperwork saying she was added and come to find out she was driving her car for a year with her not being insured. These people are con artists and would not refund the money that she paid for a whole year and was not even covered on her car. They are crooks and should be put out of business. I asked the manager to look at the paperwork we were given and she said there was none. We came back with the paperwork that proved they had all her info and they still said sorry for your luck. I am calling a lawyer and checking into small claims.

I paid Freeway Insurance for premiums amounting for 1 one year of coverage. I found out that they haven't been covering our vehicle but someone else. They have been charging me for premiums and have not been covered for one day. I contacted Freeway Insurance and refuse to reimburse me the premiums that they charge me for no coverage. Please make note that the Broker that help me Tersa ** was very rude, disrespectful and started threatening me and told that if I wanted her to help to shut up and don't say a word!

This company "SLIDES" additional fees onto their policies and when they get approached with reporting them to the state is when they get scared and give you back the additional money they took. I think people should be aware that insurance isn't what it use to be and as many offices they may have and operating in multiple states they use their name to bait you in with their "resources". Upper management sucks in this company and from what the employee said to me, they have to meet goals or they'll get fired. It's unfortunate that employees have to do shady things in order to keep their job but that fact of the matter is very simple. If you want customers then don't rob them and stop forcing your employees to sell us things where they need to lie about it in the client's face. I didn't report them because they gave me back my money but people should be aware.

I with spoke with Nicole Cypress Office was quoted 252.00. 6 months she said was with Mercury. I received card from Dairyland Insurance. Three weeks later I receive a bill saying my driving record showed I had 2 points on it against me. They needed 147.00 or they were cancelling my policy in 4 days. I went to DMV to get a copy of my driving record it showed no points at all. I called back Freeway because Dairyland said Freeway would need to refund me my money. The first guy I spoke with sent me to a recording. I called back the next day after getting copy of my driving record, sent it to someone but still have not heard anything back. I FILED A COMPLAINT WITH CALIFORNIA ATTORNEY GENERAL. I suggest everyone does who has problems with this company. They are scamming people out of money.

This company is a joke. The employees/agents are all unprofessional and incompetent. I moved 4 months ago and have had to physically go into their office to change my address twice. They charge you $10 for any change you want to make to your policy and you have to physically go to their office to sign a lot of paperwork for any little change. Not only did they NOT make the change of address in their system correctly, TWICE they hung up on me 5 times when calling to sort this out. My policy expired 10 days ago and I didn't even realize it since they have been sending invoices and notices to my old address. This company is beyond difficult to work with. I will not bother with them anymore and will just move on to another company.

I called Freeway, received a great quote, paid the amount, got their insurance. 2 weeks later I got a letter stating that my payment was triple than they quoted me. Two day later my son wreck his 2014 car. Freeway insurance said the car was totaled. Then 2 month later I get a check in the mail for a small amount. They decided not to total the car but fix it. Nobody accepted their offer, it was not enough and no collision shop was willing to work with them. This is a horrible company.

I have had the worst experience with this insurance. I am a college student currently working 2 jobs to pay off this damn company, but no help is coming my way from them. They constantly keep pulling UNAUTHORIZED payments from my bank account (which by the way puts me in the negatives). I STRONGLY suggest to others to avoid the scam and find another insurance company that will help. As of me I'm DONE!! GEICO HERE I COME!!

I called yesterday to get a free quote. The lady was really friendly and told me that I could get a policy as low as $33 a month for basic liability only and it would only cost around $47 to start. Well, I go down to the office to get started with my policy, and I signed up for a policy. It wasn't even close to what I was quoted over the phone. He told me the down payment was $70. I only had twenties, so I gave him $80 and told him put the extra ten towards my first bill. I signed all the paperwork, then the last page said I still have $120 due in two weeks and my first payment due two weeks after that. That was out of my budget. I got home and a friend recommended a different company which I paid a $60 deposit and my bill is $58 a month and I have liability and roadside assistance. I called today to cancel my policy through them because a $200 deposit was out of my price range and they told me I had to come into the office to cancel it.

I went to Freeway Ins to save some money based on their commercials on tv. WRONG.. I wanted to purchase a liability and the broker said it was gonna be 900 for entire year for me and my new license driver daughter. I paid $613.00 in 3 months and I keep getting bills with a balance is $775.09. First I agreed with the broker I want to pay every 6 months, it never happen then he NEVER talked about $345.00 broker fee. I would have walked away that instant. Ridiculous. Where is the savings, and on top of that it's just a liability. Please keep your eyes open with Freeway Ins - they are big rip off really. $345.00 just for purchasing a liability insurance.. I open up a case. I will come back to you guys... Never said a word about no broker fee. Rip offs.

I think I just been took! First off I called - heard advertisement and was ready to switch. So I asked them could they hold my account until today, so call them, being trusting and tried to complete my policy! Why did they have me in the system with someone else's name - lies, all lies. So I get worried but I proceed because I am like 'it's car insurance, how scam-ish can that be?' Wow am I naive. As a grown woman I always check reviews, Google, the whole nine. Never in my life have I been in a place so money-hungry. I mean times get desperate, but this is insane. And I'm not the one.

I went to Freeway Insurance to pay my bill and the agent signed me up with another policy without letting me know. Until I was getting ready to walk out the door she said she need to take a picture of my car and I didn't drive that day. It so happened the next day I had a fender bender and I went to report my accident. The agent read me my coverage and everything was okay. Until all the agent went into the office and delete my coverage and said I don't have full coverage when I had a policy to prove I do have full coverage. They had me so stressed out that day I had to have my wife help me. They also tampered with my file by forging my signature and my initials on the form saying I dropped my full coverage. I'm in the process of taking them to court.

I went to Freeway Auto Insurance thinking I was doing myself a favor with their low payments. WRONG. They cause me headaches the whole time! THREE different times in a matter of a few months my insurance was constantly CANCELED due to their customer service (who barely even helps you) telling me the wrong dates its due! Not only that the first time they kept calling saying I owe $152 to start my insurance which was a lie because receipts get sent to my phone whenever a purchase with my card is made. After 30 minutes of going back and forth on the phone the slow girl finally told me to disregard the call because they made a mistake.

I was charged for the freaking expensive initial set up fees for my auto insurance! First time was around $400 for a monthly premium of $121. I didn't realize that this should not be the case because I am new to United States, just moved here. I got my state driving license and seeking for discount in premium. Yes, they did. But, they charged me another $289 for the initial set up fees. They were taking my money and not helping me to save! They are really so shark!! I am glad that I brought this up to my colleagues and they recommended me to another Company which is way better deal and no any unexpected extra fees! I have filed the complaint to the States' consumer department and hope the investigation outcome would be favorable to the consumer. This is not the way to do business for long run and was hoping to get my initial set up fees back.

Didn't get the service I sign up for. No authorization to take out money out of a 3rd party account and they still did it - overcharge me. Consumers service are a shame.

I worked as an office manager for Freeway Insurance for about six years. During my time with Freeway I came to understand that their practices of selling auto insurance were misleading and unethical. We were trained to lie to customers and for a while some of the agents we hired had no license to sell insurance but sold policies anyhow. I was told by my District Manager to shave hours on employee time cards to reduce our subsidy.

I was in need for insurance. I called Freeway to get a quote. I spoke to a lady named ** who set me up with an insurance policy. She gathered all my information from Arizona which was the state I was living in and the state my car was registered in, and set me up with a policy. She put the wrong address in the system, which was a Texas address (the state freeway is based out of) in order to make a sale. I didn't know this until my tags expired. I went to renew them on ARIZONA and they couldn't find my insurance policy because there wasn't one! This was a insurance policy that did not cover Arizona. I had to pay reinstatement fees for the time I went being uninsured! This was expensive and inconvenient. I'm a young student with not a lot of money to spend on unnecessary fees. I just want to be reimbursed for the money I spent towards my invalid Freeway policy!

I called two days ago to add a person to my insurance through Freeway insurance and the agent said he would call me right back with quotes. To this day the agent hasn't called me. Totally bad service and it's not the first time they have done this.

I was buying a car and I had Freeway insurance for my old one. They ended up giving me a different insurance company and I had to pay $648 for a "down payment" - it's a broker fee. Only $252 went to the insurance and they take the rest! So I ended up paying $397 at the time. 4 days later I found cheaper insurance and went back to Freeway to cancel my insurance. They still wanted me to pay the $250 but the lady I talked to didn't tell me that.

My son went to a Freeway Insurance Co. located on Laurel Canyon Plaza in North Hollywood. The agent Allison didn't disclosed the broker fee of $212.00. His downpayment was of 312.00, we are assuming the 300.00 is going towards the downpayment. We tried to cancel and Allison said their broker fee was not refundable. The reason why we are upset is because this fees were not disclosed at the beginning to see if we were going to agree to their terms and conditions.

THEY WILL TAKE YOUR MONEY!!! I JUST GOT A NEW FULL COVERAGE insurance on 1-31-2015 with a $500 deposit and payments would be $125 per month. Ok so I was dumb and agreed with it, did all the paper work on line. So 4 days later I found a way better deal. I'm talking about only $190 and only $134 per month for 2 cars, not just one. SO I call and ask to cancel and ask for a refund and they were all rude and told me the broker fee was like $350 plus whatever the fees to cancel would be. They said it's in fine print! SO I LOST ALMOST $500!!!! DO NOT, I REPEAT MY SELF, DO NOT USE THEM. THEY WILL STEAL FROM YOU!!!! THEY WILL TAKE YOUR MONEY!!!!.

They asked me to give a postdated check. But said it was just to hold for assurance. And then they deposited it. They are rude and dismissive and not helpful in trying to resolve.

They take money from you. They leave your bank in the negative. Every month or so they raise up your plan or charge more than what you should be paying.. They suck! Their customer service is the worst (Johnathan out of San Diego) hung up on me. And talk very disrespectful. They never know about the mistake they did. They're not good at all!!

So I have previously had got an insurance policy with this company for less than a month, and they did not inform me of the payment of $200 that was owed to them? I had paid the first 2 weeks but then had to cancel my policy due to financial troubles. They then sent me a letter saying that I have to pay them $200 or I will be reported for fraud? I had got a letter from Freeway Insurance saying that I will be reported to their fraud department, but I had did nothing of this sort? I am really worried that this is a scam of some sort and would like to know what I can do? Since my policy was cancelled and I had got a letter from them for it, why do they still want money from me? Someone please shed some light on this situation?

Over priced, no customer service, they do not even have a voice mail. No one pick up the phone in the office and the employees do not know what they are talking about. You are better not having insurance than going with freeway auto insurance. Go with geico, progressive, farmers... they all have better rates, customer service and overall value.

I had received a quote and the price was good so 2 weeks ago I decided to continue and get the insurance. However, I decided to call it in and I had originally paid $114 for the down payment and Cassandra, the sales rep said that I owed an additional $40 for the down payment which she could extend for 2 weeks and that wouldn't be a problem! So I went ahead, paid the $114 and got the insurance started right away! Then I have been receiving calls from another # so I called The company back the number they have they don't answer and on their voice mail they have a person name is not home!!! Why would they have this type of greeting for a business?? So I called Cassandra back today and she tells me she will transfer me to Lucio. Come to find out it was more than $40 that I had to pay for the down payment!

This auto insurance company is the worst company I've ever done business with and I advise anyone who is looking for insurance to run far away. The agents are very unprofessional and so are the corporate phone agents from Empower. I never received any form of policy information nor did I receive a bill. I received a cancellation notice stating my policy was canceled 2 days after they had already cancelled my policy. The tried to make me pay an additional $200+ to start a new policy. The prices are not as advertised. This company should be contacted by the BBB because I'm sure they will find more shady business involved.

I personally think this people were made to ripoff Latino residents. I have heard so many bad stories about them.. My sister was a victim of their fraud. Paid 500$ to open a policy. Yep 500$. My experience was the agent Chris ** dragged me into his scam. Said my policy will be about 600$ to open it but according to him and his manager they lowered my rate to about 200$. I opened my policy through Freeway Insurance on 08/03/14. I asked of my payments are every 3rd. He said yes. I asked again and he confirmed yes. FYI, 100$ monthly.

Freeway ins. could ruin your credit for hiding information from you.

I was asks by State Farm Insurance if I wanted to put my daughter's boyfriend under my Insurance and I said yes. But then I had got sick, miss a lot of work, was hospitalize so I couldn't afford to put him on my Insurance. And State Farm told me he would be an excluded driver so I told my daughter's boyfriend to look for insurance that he could afford. So went with Freeway Insurance that day they give a paper saying he was cover till 12:01 noon or else his policy would be cancel. He get in an accident at 11:13, the ambulance rushes Julian and grandson to the hospital. So by the time they were release, he went to Freeway. Paid the remaining balance. They said they were not going to cover the accident because he got Insured after the accident leaving me to pay 39,000 dollars. How can they stop false advertisement, a lot of young adult go for this kind of insurance because that all they could afford.

This company is not a good insurance company, I had a freeway and they over charged me. And then they stole $150 off my credit card.

I am currently looking for a car ins. and noticed that this company has a loan for as little as $15 a month. So the husband and I said why not? We went down to the both they have in mi pueblo on solano ave vallejo ca. The young lady was real nice. When she entered in all our info she called someone and proceeded to give us our quote. She said it would be $400 to start first month free and we could pay it off in 2 payments...... When I asked her what was the $400 for, she couldn't answer me. And said if we did direct deposit it would be cheaper. I was already feeling uncomfortable so we said we would comeback.

I began my policy July 1. The agent (**) told me that ACCC would be the only company to accept me with a suspended DL. I paid $224.00 only to find out the insurance company planned on canceling the policy a few days after. The manager at the 5800 Bellaire location finally come back from vacation only to tell me I can not be refunded the $100. I spoke to another manager (**) who told me that accounting would refund the funds in 2 days. It's been 3 days and I've only gotten horrible customer service. They never answer phones and when you go into the location, they are all sitting there. This company is horrible and I do not recommend anyone to use them. Complete ripoff!!!

The price they quoted me was different in person. They made me put twice the amount. They gave me two weeks to pay the portion that I didn't have. Once I told them I needed additional days, they said I couldn't and was very rude. I spoke with a supervisor and he granted the next two business days...On a Friday, come the next day my account was in the neg. They took it upon themselves to take the money. Anyhow three days later, made another attempt to take more money after signing, saying I didn't want my account set up for automatic withdraws. They have been giving me the runaround ever since...very unprofessional.

They called my mother, she is 92! They sold her an auto ins. policy for $108/month and took a $500.00 fee straight out of her checking acct. SHE'S 92, does not drive, didn't understand what was happening. Has a fixed income, checks bounced. SHE'S 92 - what the heck. TRIED to get the money back but they said - "Hey, she signed." Such a scam. I had to pay her bills. I don't have the $ either. Called the phone # on the email and whoever answered said, he doesn't work at this number. I can't get through or an answer. Scam a poor little old lady.

I went there to get full coverage auto insurance and they were quoting me different quotes and rushing me saying they were giving me a great deal. Come to find out they took $190.00 down payment and told me that it covers the first month. Then they tell me later after I paid them that I have to still pay an additional $122.00 for the month of Feb. They lied to me, they are scammers making you pay twice. Then they tell me I have full coverage. When I checked the insurance company they sent me to, it says they only offer liability insurance so the agents at Freeway Insurance LIED to me. They don't know how to run their business. I regret paying them my $190.00 down.

They never mention how much their fees are in the paperwork. Come to find out they charge two hundred dollars for paperwork. For those that don't know you can cut the middleman and get your own insurance. They got me because I was in a rush to get insurance. They charge and didn't even handle their business. I got letters in the mail from the insurance company saying papers were not filled out right. And if you are at the DMV, don't believe the flyer from Cost-U-Less Insurance saying cheap insurance. 1-800 General has always been good to me. No hassle and they don't ask for a credit card.

I gave them a down payment of about almost $500.00. I put it all on my credit card to insure my car and my dad’s car. They charged so much for fees and fees and fees. Once I got my bill, it seemed like I still owed about $100 more because the fees they charged were broker fees. And I got into an accident in the parking lot at work about a month after I started my policy. NEVER did they mention to me that they had a policy of which if you get into a car accident within the first 60 days of obtaining their policy do you get a deductible that TRIPLES!!!??? Please tell me in what mind would this fit into? If I would have known this I would have NEVER wasted my precious hard working money for such terrible service.

Stay away from these people. This is now - and ALWAYS HAS BEEN - an UNPROFESSIONAL, INCOMPETENT, sorry office full of LOSERS! They contacted ME today to offer me an "overlooked discount" upon renewal of my policy. When I returned their call and for the next THREE HOURS, I was caught in a parade of unprofessionalism and incompetent personalities. Placed ON HOLD forever trying to return THEIR call. A waste of my entire afternoon!! FOREWARNED IS FOREARMED. READ THE REVIEWS ON YELP!! They are nothing but a BLACK HOLE of sweet-talking CREEPS!!!

Their service sucks. First of all the salesperson (Lucy **) charged me around $240 broker fee, that sucks. When I called to talk with the manager Alejandra, the bloodsucker, a ** guy answered the phone and said "I can not help you with the problem. You should talk with (Lucy) the other bloodsucker... She will call you back" and till now I am still waiting for her ** call. **!! Beware they charge you too much broker fee. I will switch to somewhere else. Not good!! ** them people. They like to spend more in ads on the TV. $15 bucks. That is a scam! They should spend less in TV ads and not charge too much in broker fee. **!

Very poor sales people they gave me a set price then after I gave him the money he told me a different price like 200 more after we came to a agreement. Beware of broker fee and charging for every change to policy. I gave Freeway 300 down. I had to drop one of my cars because they did not have the right limits to insure my truck so I ask for my refund. They told me those are broker fees. Beware.

I looked online for a quote insurance and I thought Freeway Insurance would be great because they are cheap. I talked to an agent and he said that I can give a down payment of $94.99. I said, "Okay, I don't have it now but will on Monday." She said, "We can do an echeck." I agreed, that the funds will be there on Monday. I don't check my account often so assumed that they already took the funds. I received a call on that following Friday stating that I owe an outstanding balance because they never received a payment, and now I owe 386 dollars and that my account is delinquent and could be sent to the district attorney. I assumed that the payment was taken and that everything was fine. Then a few days later, I received a letter saying I have to also pay for my month's bill when it was only a few days, that bill was said to be 73 dollars when the payment monthly was supposed to be 65 dollars. I have been calling and trying to talk to someone about this but they are just being rude and not listening to what I'm saying. I'm furious and upset that these agents are being rude and not trying to help me figure out the next steps just so I won't be deemed fraud. I don't even want this policy anymore and they are not allowing me to cancel my policy either.

I filled out info online asking for a quote. I received three calls and none could meet my current insurance. In about a two-week period, I received 11 calls and kept asking to take my name off the list. Today, I received another call and asked to be removed. Then I received the 12th call and I called the number listed for the Corporate Headquarters and asked to speak to a manager. I was given to a person named Kane (or Cain) who claimed to be a manager but refused to tell me his position title. He agreed to take me off the list. Within an hour, I received the 13th call and when I answered, they hung up. I called the number back and Cain answered and when he heard me, he hung up again. This is causing me to go to several consumer services to ensure a bad rating.

First of all, PLEASE DO NOT GO TO THESE CAR INSURANCE OFFICES. FREEWAY DOESN'T WORK AT ALL. I needed to talk to someone who can help me with my questions, but no one did. The manager is a stupid guy who didn't even get out of his office and talk to me. They said I was supposed to pay a certain amount. Now they wanna charge much, much more for no reason. 4th STREET AND VERMONT is where the OFFICE I went to is located. They have a horrible customer service. Please do not go. SO RUDE AND MEAN.

I made a payment last month that has been withdrawn from my account. When I called to make a payment today, I was informed that my policy has been cancelled and I owe a $55 reinstatement fee because I didn't pay last month. I explained to them I did make a payment and that I had received an authorization code from the rep. The person I spoke to today advised me that they do not use reference numbers anymore so she could not look up the payment I made that way. She asked for a reference number. The rep I talked to last month didn't give me a reference number. No one I spoke to could tell me where the money I paid last month went. They just knew that they did not send an SR22 to the DMV and now my license has been suspended again and I don't have any insurance even though I paid it.

We bought car insurance from an agent of Freeway. We signed up an agreement that we will pay them the $200 balance by coming over and giving $20 a week. Suddenly, we received a phone call from an agent at the main office that they will cancel us because we did not pay them the $200 balance in full. So we got scared because after they got the initial down payment of $345, so our balance is only $200 which they told us we can pay it $20 a week to complete the whole amount of $545, they will suddenly tell us that!

I filled out a quote request online thinking I would get an email or two regarding their pricing. I opted out of the phone calls; however, I received around 6 calls the next day. The day after, I got around 4 calls and I requested every single sales rep to take my number off the list. I have dealt with this for three days, and I am at the end of the rope. Nothing works. I keep requesting them to take my number off their list, but I still receive calls. My number is listed on the Do Not Call list and it does not matter to them. I hope someone looks into this. It is not right.

After shopping around for insurance with very little money available for a down payment, a Freeway Insurance agent called me and offered to get the policy started for $60. After I signed up, I found that they had written me up for non-owner liability insurance. Since I originally asked for liability insurance so I could drive my car (seems obvious), I had to get in touch with them to try to change it. 12 emails, 10 phone calls, and hours wasted later, they finally corrected the policy at which point they mailed me insurance cards for the incorrect policy. When I first talked to them, the agent said we could do payments for the rest of the start up cost. Instead, they tried to charge the amount to my credit card - which my card rejected.

I need a towing service from you guys and I'm still on the line for two hours. Nobody answers me. I can't believe it. Just a really bad service.

They never tell you you have to go to an office to make a change, and they put me with Safeway Insurance which was a very cheap company. They told me exactly what I was going to get for how much it cost; however, what they did not tell me was that if I wanted to make any further changes, I would have to in their office which is over 150 miles away when I made my policy over the phone off of that. I spent about 5 days trying to add another vehicle to my policy in which they wanted me to enter the office to do. The end result is they finally gave me the phone number for Safeway Insurance in which I had to email them to cancel the policy. They are very hard, very difficult to deal with as well. So they didn't have to deal with me and I have to call back in the morning to Safeway Insurance because Freeway Insurance, the middleman, can't do anything about my policy at all.

Freeway Insurance was absolutely terrible. Their customer service skills are non-existent. They will hit you with hidden fees and refuse to clarify them with you! I needed some insurance for my car, which would be PNO for one year while I lived in Japan and they made everything as difficult as possible. They charged me twice for a brokerage fee and then while I was in my first month abroad, they charged my account nearly four times what we agreed would be the monthly rate. Of course, then my agent would not contact me, return my emails or confront me about this. Suddenly was always out of the office. Nothing ever got resolved and I am happy to say I have switched companies.

I called Freeway Insurance and talked to someone (I can't remember her name). She made me an appointment with promotional code at Norwalk. She quoted $96 for 2 vehicles, so I was excited and went there in a hurry. As soon as I got there, I got help and the girl was asking me that I have to pay for $580. I was like for what. She said, "The insurance company wants you to pay this amount," which is ** because I already have Infinity insurance. I could've just added it through my policy, but she insisted "Oh no, this is a new policy," so I wasn't thinking. She said, "How much money can you pay?" I said, "I only have $150, so okay I can pay that," but saying that the Infinity insurance wants me to pay $580, even though I already have policy with them. She didn't explain to me about the broker fee. If I knew that we have to pay broker fee, I would never do it there.

I signed up with Freeway Auto insurance. The explanation of the charges and what I was actually paying for was very confusing. When I hung up the phone after getting my policy with them, I was told that the down payment was part of the $800 quote for the full year. I thought I was paying the money for the quote, not over $200 in processing fees. This is a scam. I was led to believe that I was paying for my insurance, not for them. I am in the process of canceling and would like to get a class action lawsuit together to get the $150 (4 days of services) back. Then of course I did my H.W. and voila! Hindsight is, well, clear. I have found loads of people who have been haggled by Freeway Ins. I have notified my bank to stop all transactions. and have gone to Farmers. When the mail comes about the "Collection," I will be looking forward to gathering up many signatures and suing them with a bunch of other people.

I didn't want to give them 1 star, but I couldn't post this unless I gave them at least 1. Do not use Freeway Insurance! I was looking for a cheaper insurance online & came across Freeway Insurance. I called and asked for a quote. I didn't realize that they were just lazy people on the phone looking online for another insurance for you. I found them by looking on the internet; I didn't need to call them and have them look more!

We had been with Freeway Insurance for more than seven years and we never had any problems until recently. We needed to make some changes on our policy due to we're no longer in possession of our vehicles, plus we want a lower rating to save more money since we did not qualify for multiple car discounts. We had already made payment with one existing policy and were finishing off on that. In order to make the change to roll over to new policy, we had postdated the new policy and its effective date to begin on Dec. 16th. The changes took place on November 16th. A young agent assured us that everything was in place and the effective date will take effect on Dec.16.

I had purchased car insurance from Freeway Insurance on Adams and Figueroa. On the day I went in, I was rushed through the paperwork because the broker said she had to use the restroom. Later on my Visa card, I was debited $200, and when I called their corporate office, they then stated that my money would not be refunded. They had charged me for hidden broker fees that I was unaware of, being my first time buying car insurance. The broker did not discuss the broker fees which led to me lose $200. I was really hurt and disappointed with their service, and would like my money refunded.

I began shopping around for a new insurance policy and I kept hearing the commercials about how great Freeway Insurance is ($29.00/day and blah, blah, blah). I honestly was upset with my current insurance company because my monthly payments had gone up $30.00 due to renewing my policy. So, I called Freeway and ** answered. I asked for a quote and she transferred me to another agent who took down my DL number and all other personal information and then told me, "Oh, someone just pulled up. It might be a new customer. I have to call you back." I waited 2 hours (no call back). I called again and ** answered. I explained to her what happened. She stated she would be glad to help me. It’s the same thing: she took my DL number and personal information along with my second driver's info.

I used to work there. They tell you a price to get you to set up an appointment. When you get there, they add in a travel package, accidental death and dismemberment that they usually start at an additional $200.00 a year. They calculate it into your regular monthly payment so you won't notice because they quote a 12-month policy rather than a 6-month, which is what most have already. The salespeople are training to sell these packages because if they don't, they only make $10.00 per policy. If you go there, plan on spending around 2 hours. Their paperwork (approximately 30 pages) is a joke. You will constantly be interrupted by phone calls because they're too cheap to hire a minimum wage person to answer the phone.

OK, I called Freeway to get a quote. Five different sales reps called me within one hour. Weird, but fine. I picked one sales rep. She was nice, honest and respectable. I came into the office (on 17th Street in Santa Ana). I was going to sign up with the policy when I noticed I had to be somewhere at 6. It was 5:50. I stood up, told the manager and the sales rep that I had to leave. Wow. Big mistake. The rat-faced, sun-burned looking office manager gave me attitude. To put it nicely, he questioned the fact that I had to be somewhere. When I asked him to give me my documents and my ID back, he would not. He said, "No, we have done all of this for you and now you are going to stay here and sign the paperwork."

So I signed up with Freeway Insurance on 4/26/12. I was as happy as can be that I found and switched to Freeway Insurance. I spoke with Jeamy at the Westminister Freeway Insurance office. She got me all set up and told me that if anything, to contact her. So, it's all going well. Then, I got this letter in the mail stating that my payments would be $225 and that my monthly payment would always be on the 18th. But I signed up on the 26th. The 18th isn't even a month yet. So I called Jeamy, and she told me that she's going to talk to them and that she would call me the next day around 10am.

A few months ago, I purchased a Freeway Auto Insurance, which is by the way Safeway Auto Insurance. It cost me nearly $300 or even more to sign up with a ‘03 Impala with some decent monthly payments. But the issue here is that they are quick to take your money by constantly bombarding you with these questions, "Do you have a credit card? Do you have a checking account? Are you sure you don't have a checking account?”, although I have told them that I mentioned to the agent I didn't have one and that I will come back when I can pay the money. So then, they fed me this line, "Well, you have to do it today: pay like $175 now and within a few days pay $75 or $85."

Horrible service and the people are liars, they play dirty and lie to make you come so they can sell a higher price insurance! I called for a quote and told the guy (Eliot) all about me, my cars and one ticket I have. He asked about how much I pay with Moreno's Insurance through Adriana's Insurance. I told him $98.59 and he said he and his manager will beat or match the price if I bring the policy agreement where it says that I pay that. So I went and then Eliot asked his manager. Rudely, the guy came to the desk where my family and I were and started by saying Adriana's was bad and they sell no rated insurance. He didn't even know how to justify. He could not match the price and that he could not stand by what they offered and promised to me.

I called Freeway Auto Insurance to receive a quote. I was satisfied so I went in to sign the papers. When I got there, I saw the balance was higher and also the monthly payments. I cancelled the next day and asked if I still had to pay the remaining balance. She said no, so I cancelled and now my bill is past due and I went to collection. I am really unsatisfied and will never return to Freeway Insurance nor will I recommend it to anyone, much less give good comments.

Signed up with Freeway Insurance. They wanted $200.00 down payment. I said that was too much. I have $100. She said not to worry. Then I receive a letter from Infinity telling me that they were taking $100 out of my account. I was outraged and called another insurance company. They quoted me only $100 and no more. So I went to Freeway to cancel my policy. They said no and I couldn't get any money refunded and they said I still have to pay the $100. I'm on a fixed income and told them I just couldn't afford it. They said go to the other company and see what they are charging me, then I can cancel. I was only insured by them for 7 days.

On Friday, 2/3/12 I called Freeway Insurance to report my car was hit overnight in front of my house. The representative Collette was not friendly. She said I would get a call within 2 business days. I called on Monday, 2/6/12, to remind them and another unfriendly, unsympathetic representative told me I had to wait 2 business days. I called again on Tuesday, 2/7/12, and I was told it was not the end of the day and that I would get a call back. The end of day arrived and I never got a call.

I went into their offices on La tijera on 11/ 9/11, needing insurance. The CSR, Michael **, quoted me $60 a month for my vehicle with $100 down and $57 to be brought in the following week and in additional an additional $200 to be paid in on 11/23/11 after signing forms. I considered two things: 1) That was too much money to pay in a month. 2) He didn't give me copies of all documents I needed. I went in on 11/16/11 to cancel the policy and that I received a better insurance with another company. On 12/2/11, they deducted $200 out of my account via my debit card. When I called them on Saturday 12/3/11 at 4:30, they were closed.

This company is full of scam artists! I went into the Garden Grove office and with Tatiana. She quoted me a price for insurance, at the time I informed her it was too high. I had recently been laid off and couldn't afford high insurance. She came up with another quote, then asked for $280 down, telling me that it was a down payment. I said it was too high I didn't have that, so she said we will make two payments.

I was told I would be getting insurance on the phone by an agent named Gana at freewayinsurance.com. She quoted me a policy for $39 a month.

This is a follow-up from yesterday's statement:

On August 8, 2011, I went down to Freeway Insurance to cancel a policy on a vehicle of mine that was recently stolen. After canceling the policy, I asked the representative if he could give me a quote on a my truck which was previously insured by them earlier this year. After the representative quoted me a monthly payment ($5X.XX) and a down payment ($311.00), I informed the rep that all I wanted was a quote and that I did not have any money at the time to open a policy. The rep insisted that I get the policy because he said that the rates would soon go up.

May 25, 2011, we went to Freeway Insurance so that they can give us information of the costs to insure our car. Jose ** explained us our monthly payment will be $250.11 and we need to give him a deposit from $630.04. This amount, which serious reduced of the total of the policy cost, and the first month, we paid $317.57. We called to know what it was and they said that was because the agent put two years management experience. When alone, the policy holder has a management record monthly, for which the agent altered this information and the consequences for us is that this $630.04 that we paid, we were told it's not to be returned because it's the agent's cost who did the deal.

I went in to Freeway Insurance on Sept.1, 2011 to get auto insurance. I sat down with Luis ** who gave me a quote of $180 down payment and $60 to start the policy and asked if I have a credit card. I told him I did not have a credit card, only a prepaid card debit card which is for my daughter's disability use. He said that was fine, he just need it for his records. He agreed for me to make payments on the $180. My first payment will be on the 25th of September for $50, which I went in and paid with no problem.

To make a long story short, I canceled my old insurance for a new one, paid them out-of-pocket in full and my old insurance is sending me to collections. Freeway Insurance said that they would pay that cause I paid it, and still, they have not paid my old insurance. Abraham ** License no. ** has been saying, “Yes, yes, I paid it.” And then he sends me out to come back another time. This has been going on for about 2 weeks.

I met with Ms. B. to purchase auto insurance. When meeting with Ms. B., I explained that I would need road service and towing. Ms. B. assured me that if I provided her with an additional $40.00, I would be covered by AAA. As requested, I provided her with the $40.00 for AAA. This complaint is being submitted for me by my counselor because my primary language is Spanish. It should be noted that all of the documents provided to me were written in English. Ms. B. does not speak Spanish.

I purchased auto insurance from Freeway Insurance. Everything was fine until I received a letter through the mail stating that I owed the company a total of $154. The letter also stated that if I did not pay the amount, I would be sent to collections. I contacted the sales manager, Beatrice **, to inform her about the situation. She informed me that I signed a promissory note stating that I would pay the $154. However, I never signed any promissory note.