Sherman Oaks, CA
About Freeway Insurance
Freeway Insurance is a broker that offers multiple types of auto insurance coverage, including SR-22 policies. The company provides low-cost insurance and easy online access to coverage. Freeway’s customer service representatives speak both Spanish and English, and the company has insurance options for high-risk drivers.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Serves Spanish and English speakers
- Compares various providers
- Covers high-risk drivers
- Poor customer reviews
- High brokerage fees
Freeway is a car insurance brokerage company. It offers a variety of coverage and specializes in affordable policies for high-risk drivers. Its customer reviews are largely poor, with claims of hidden fees.
Freeway Insurance Reviews
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Signing up was easy. Definitely go with Freeway.
Hello Michael, we're so grateful for your 5-star review. We will share this with the store team to let them know to keep up the amazing work. Freeway appreciates you!
Freeway Insurance gave me this quote that I was satisfied with. A price that I was able to afford.
Hello Oscar, thank you so much for taking the time to leave an excellent rating. We really appreciate your business and we love to know you found the best rate with Freeway.
When I went to the Freeway Insurance office, they made it easy. My payment went down. It was helpful. I highly recommend them.
Hello Emilie, we're incredibly grateful that you took the time out to leave us a 5-Star review. We look forward to seeing you again soon here at Freeway.
I like the quote Freeway Insurance gave me for the insurance on my vehicle. They are prompt. When I call, I'm put on hold for a few minutes which is not long. They come on and find out what I need. I couldn't ask for better service.
Bonnie, thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Freeway.
I love Freeway. It's one of my best insurance. I love the quote that they give me and the payments. Unfortunately, one of my cars had broken down so I was unable to continue my service with them but if I were to ever get another car, I'd definitely go back with Freeway.
Hello Ciara, we're sorry for the problem of your vehicle but we're happy that Freeway left a good impression on you. We really appreciate you being a customer. We’re here for you anytime.
Setting up my insurance was amazing. It was quick and easy. Their rep Alejandra answered all my questions. I told her I needed to call her back 'cause I never really had to get insurance and stuff, so I want to talk to my mom about it and she was understanding. Freeway works for me. I would highly recommend anybody to go to them.
Hello Crystal, thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Freeway.
I recommend Freeway Insurance. Signing on was quick and easy. I had a bit of fun doing it.
Hello Steven, thank you so much for taking the time to share your experience at Freeway. We take pride in knowing our customers are happy with their store experience.
Everything is really good with Freeway Insurance as of now. The girl there that was attending me was very helpful and kind. She did her best and gave me the best price out there. But I didn't like that I had to pay a fee to start up then in another couple of weeks pay another 100.
Thank you for the positive review, Veronica! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Freeway appreciates you!
I like Freeway's customer service and the way they were breaking everything down. They helped me find a better policy for me to have good insurance. So far, so good.
Hello Rafael, thank you for the 5-stars review! We're happy you found the best service and price at Freeway. We appreciate your business with us. Have a nice day!
The rep with Freeway was very engaging. She made sure that all my needs were satisfied. If I feel the need to add something else, then I'll call and add. What I hate the most is waste my time on the phone trying to get things done. But in this case, it was different. The experience was quick.
Hello Kossi, thank you for sharing your experience with Freeway. Customer Satisfaction is our top priority here at Freeway and we look forward to finding better ways to serve you. Have a great day!
My rep was really amazing and she referred my questions. She speaks Spanish, so it's really good. I've been with the insurance since last month and everything is good.
Thank you for the 5-stars review, Hector! You will always have bilingual agents in our offices. Your feedback helps Freeway to improve service for everyone. Have a nice day!
They gave me a good deal and the customer service team was good as well. They were straight to the point. They told me how it was and what they got to offer.
Hello Emilio, thank you for the positive review. We're happy to know you found the best price with Freeway. We really appreciate you as a customer and we're here for you anytime!
The lady that helped me made the process easy for me. She searched for a good plan and she took her time. She didn't rush me. I'm very happy for what I'm going to pay because it's pretty simple for me. It's $90 for two cars. I don't have a license and I've been to other places where they won't deal with me. I am working on a license and Freeway helped me find somebody that would cover me. They were great.
They sent my information to my email. But I would like to stop in one of the closest Freeway to me and have an insurance card. I don't want to keep going through my email and looking at my phone for it. I want to be able to have it in my possession. But so far, so good.
The insurance agent was nice. He made it where it was cheaper than it was supposed to be originally.
Thank you for your positive review, Kolby! We're happy you found the best price for your car insurance. Thank you for choosing Freeway!
SCAM. RUN!!! If I could give them a 0 I would. All I can say is run. They ask for your credit card to give you a quote. They start a policy without my permission. I never ask for a policy with this company. My sale rep was Oliver **. He is a scam. The insurance companies they use or scam working with them. I would never use them on their insurance companies “Gainsco” because they would not pay for your claims..
Hello Sandra, we're sorry to hear about the negative experience. Customer is always the top priority for Freeway. Could you please give us a call at 1-800-960-0036 at your earliest convenience? We want to verify the situation with your claim. We look forward to speak with you and resolve this matter.
I'm happy with Freeway. Their customer service rep was very good.
Hello Ignacio, thank you so much for your 5-star review! We're so glad your experience with Freeway was good. We really appreciate you as a customer and we're here for you anytime!
I transacted with a rep from Freeway Insurance over the phone. It was good and quick. The cost is also very good.
Thank you for your review, Lisa! We love to know the process to get your car insurance was easy and smooth with Freeway. We really appreciate you as a customer and we're here for you anytime!
Freeway has met my standard. The guy who helped me was very helpful and respectful. He did his thing and gave me the price I was looking for. I definitely want to do business with him later on in the future if I had more vehicles with Freeway.
Hello Alba, thank you for your positive review. We love to know you found the best price for your car insurance. Freeway appreciates you!
Freeway is $8 cheaper that my previous insurance. However, I sold my place so I don't have a place. We're staying at hotels or at friends' or at my sister's. They said they were gonna cancel. When they let me know, they were nice. My insurance is good till the 20th. I need to come up with an address. I got my sister's address so I can stay there and get my mail there.
Hello Adan, thank you for sharing your positive experience with us. We love to know that you received the best rate and service for your car insurance! Freeway is always looking to help you find better solutions. Have a great Day!
It was really comfortable the way they treated me, and I got the insurance that I needed. The policy is better than what I was paying before. So it was real good.
Hello Francisco, thank you so much for your 5-star review! We're so glad you found the best service with Freeway. We really appreciate you as a customer and we're here for you anytime!
The process was smooth sailing. It's full coverage which is exactly what I need for a reasonable price.
Thank you for your positive review, Sergio. We love to know you found a good price with Freeway. Remember Freeway is always there to help you with your insurance needs. Enjoy the rest of your day!
The rep was sweet. There were two people that helped me. Talking to my insurance company, Freeway is way up there.
Hello Joseph, thank you for sharing your experience with us today. Remember Freeway is always there to help you with your insurance needs. Enjoy the rest of your day!
I like the way Freeway Insurance handles everything. The lady that gave me the quotes was very friendly. The coverage is very good.
Thank you for your positive rating, Oscar. Customer Satisfaction is our top priority here at Freeway and we look forward to finding better ways to serve you. Have a great day!
I like the cost and the service with Freeway. They are quick and responsive. Everything is perfect.
Hello Henry, thank you for sharing your personal experience with Freeway. This help us to enforce our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
I don't want to get pulled over without insurance and go to prison. My experience with Freeway has been good. They’re nice and quick doing my insurance and paperwork. I appreciate that because another company was mean to me. They were also slow and stupid.
Hello Steve, we love to know of your positive experience with us. Freeway Insurance is always looking to help you find better solutions. Have a great day!
I've been with Freeway Insurance for a couple of years I'm very happy with them. I have Progressive through them. I would highly recommend Freeway to my family members.
Hello Edvin, seeing that you had a 5-Star experience with Freeway is the best thing we could hope for! Your review means a lot to us. Thank you for choosing us. We look forward to serving you for many years to come!
The lady that I talked to to activate my account with Freeway and sign me up was amazing. She went over and beyond. When I called back, the gentleman that answered said they were busy and would call me back. Two hours went by and I never got a callback. I ended up calling back and that guy said, "Hold on." I ended up wondering, "If I'm supposed to pay my insurance, why aren't you calling me?" After those two men, they finally got me with someone and that guy was amazing. He took my insurance and went over and beyond. The guy that I paid my insurance to last month was amazing too.
Hello Kimberly, we are happy to know positive comments about your experience with our agent. Customer Satisfaction is our top priority and this gives us the peace of mind knowing Freeway is providing quality service. Enjoy your day!
I had an outstanding experience with Freeway. They were very friendly and understanding. If you don't have all of your money, they make arrangements for you to pay the rest. Their coverage is also very reasonable. I started my daughter on this insurance.
Hello Suvirgie, we are glad to know you received the best customer service with Freeway. We love to know our agents provided you with the best rate for your car insurance. We’re here for you anytime.
I like the coverage. Freeway is good.
Hello Makhael, thank you so much for your 5-star review! We really appreciate you as a customer and we're here for you anytime!
Freeway Insurance Company Information
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