Freeway Insurance Reviews

I live not too far from the community, and I've been dealing with Freeway for a couple of years now. Whenever I get a car, I just go up there and insure it with them. When you go in, they have great customer service. Their reps have been kind and nice.

The other insurance companies were very popular but if one was going to be too high, the other ones would be the same, so I didn't even bother with them. I went with Freeway and the reps were professional when they were talking to me. The customer service rep who signed me up had three policies and she gave me the one that was the better deal. She told me what my options were so that helped.

Right now, I'm in the process of waiting for a claim on my vehicle that caught on fire. It was around the beginning of the month. My Ford Expedition King Ranch was parked and it caught on fire in my work. I've been stuck without a vehicle. Freeway is dragging their feet. I don't know what's going on. The Copart came and took my car to the auction yard, so I don't even have my vehicle anymore. They said it's totaled, yet they're not doing anything. Freeway gave me the best rates that I've ever gotten. I got full coverage. It was real simple to sign up, and the payments were low. However, when I've filed the claim, they keep jerking me around and I don't like it. This whole insurance claim has been going on for the last three weeks.

Freeway Insurance has always been great. They treated me really well and they were kind enough to take me back this last time. I thought I was getting a better deal going somewhere else, but I got the shaft. Everybody at Freeway is really nice. I've been paying there for years, and I'm really comfortable going there. I know everybody there. I would recommend them.

Freeway Insurance is a good company. For the most part, they are looking for our best interest. My concern was trying to find the best rates, and Freeway Insurance did that. It was a great price. I liked it. That's why I went with them. Besides the part that the rep put my WDL number wrong, signing up was all good. We already got it handled. I requested a manager, and he fixed it from Freeway's Oregon facility. It was a minor mistake -- stuff that happens in companies.

We've had a great experience with Freeway. They were very nice and gave me all the details I needed. They did their job to completion. They were great.

I had Freeway Insurance years ago and when I signed up again, the agent I had was great. She was attentive. She listened to what I had to say and answered my questions perfectly. Overall, Freeway Insurance a great company. They find you the best price, and they work with you. They were good for me so I would imagine they'd be good for anybody. Considering the rise in prices, their pricing is better.

Freeway Insurance was cheaper compared to my previous provider. Their customer service representatives were good and very professional. I'm pleased with my the coverage and the price of my plan. I've had a very good experience.

Freeway Insurance was almost $250 cheaper than what I was paying, they have an office there in the city where I live close to, and they were very kind and understanding of my situation. Their rep did everything. We worked on it for four days before she finally found the perfect thing for me. And it worked out for me. I had my first month but they canceled it 8 days afterwards. I gotta wait until this Friday so I can pay it again. Other than that, I was happy with it. The rates are reasonable, and coverage good.

I Googled insurance companies near me and learned about Freeway. The process with them was easy and I love the rep. She explained everything very well and broke down the coverage, so I understand it very well. Freeway has great service. They move fast and are very polite. The price is kind of high, but it's okay. The quality is great and I like it so far.

I saw the advertisement for Freeway on the internet and I went with them for their good prices. The customer service rep was very helpful. We got disconnected and she called me back. She was very explanatory.

Freeway's customer service rep was good and getting set up was was quick and easy. I just went and got SR-22 and liability. Some places don't do SR-22. Freeway had everything I needed.

Freeway's representative was very nice, open, and he explained everything in details, and walked me through everything. I loved it. I didn't come out confused and felt cheated. Communicating with Freeway was super easy. Also, it's a cheaper rate. I have Progressive and it is way too expensive. I feel comfortable with Freeway's employees. They were detailed and very understandable. Everything was thumbs up to me.

It was easy to sign up with Freeway. Anthony in Yakima was wonderful. He was super easygoing and explained everything fine. I got a call yesterday from another guy who works with Anthony. He wanted to do a follow-up and see how I liked the product. I have the minimal amount of coverage for the maximum amount of dollars and I think insurance in all is like legalized extortion. You may not use it for 5, 10 years but it’s still collecting money.

My experience with Freeway Insurance went very well. The agent spoke very well, and held everything in a very professional manner. He found me a good insurance plan. That’s something I was looking for. I enjoyed the service. I’m very comfortable with the coverage. Also, Freeway is a low insurance and they have a better deal. I tell anybody about that. I even tried to get my sister to change over their insurance to Freeway. Do it. You need to try it.

I like Freeway. I was with Direct Auto last year, and I was paying almost $400 for insurance. They were trying to give me things I didn't need. I saw all the commercials for Freeway on TV and thought, “You know what? I'm gonna call them and give them a try.” I had a good experience with the rep, Miss Kawanza. She was very helpful and she explained everything. She told me the stuff that I have with the plan because I applied back for a liability. She said I had roadside assistance and they'll help me with towing if I get a flat tire. She was really good to me.

The customer service with Freeway was good. The worker during the signup process was good and explained it perfectly.

I had New Jersey Manufacturers before and when I looked up insurance on the Internet, I found Freeway Insurance. Their rep, Chris, helped me out when I needed it and he was good. I put my information in already through the Internet, then he helped me out. The customer service was really good. I have an older car, so I'm comfortable with the amount of coverage I was provided, and they're a lot cheaper than what I was paying before for the type of car that I have.

Freeway was one of the best-rated companies on the Google search that I made for insurance companies. I called them and they had a representative who asked me a few basic questions. Then, he asked for my birthday as well as the make and model of the vehicle. He did a great job and was clear and concise. He didn't have a whole lot to say on the policy, though. I was moved to another representative who was more of an expert on the west side of the state. She had a list of different policies for me. She was very personable and thorough about the coverage she was finding for me. I was looking for a reasonably priced policy and something that could get me a well-covered plan at the same time. I got a great price, which was way better than what I had previously, and it also covers important things. Both are very good.

I got supposedly a good deal from Freeway Insurance on Oct 21, 25 for a year but yesterday I found out on April 9, 26 not even a complete six months that it was not so. I received a letter from the insurance co, that I owe another extra 4 hundred and something and that it's due on the 7th and I'll have to pay a late fee if after the seventh and I received the letter on the 9th. Not knowing that the agent lied to me and the agent now doesn't work there so tomorrow on the 10 of April I'm going to try to talk to Wendy the manager and see if she could help me with this issue. She was supposed to call me back yesterday and never did. I wouldn't recommend them. It's the second or third agent that always disappears after they make their deals.

My experience with Freeway was good. Their customer service representatives were helpful. The coverage was the best that I'm investigating. The other ones were too much and this one was the best that I could get. I feel like I have insurance and I can drive safely with no worries.

I was hung up on twice today by customer service agents, and licensed insurance brokers at Freeway Insurance. I called the first Broker and she told me she did not feel like adding more coverage to my auto policy and told me to call back in 10 days and then hung up on me and I was sent directly to an automated survey. I’ve been called back and spoke to a different customer service agent who is also a licensed broker at Freeway and he asked me if I liked surveys. When I told him no, he sent me directly to a customer service survey. Both agents hung up on me mid sentence. I’ve never been treated so rudely to me in my life.

I want to thank Brooke for taking her time on helping me find some really cheap insurance in the price range I was looking for.

The customer service at Freeway Insurance was great and helpful and the rep gave me all the information I needed. The process was fast, and there were no hassles. The policy is good compared to the one I had. I'll most likely recommend Freeway. They have good service and the prices they give you are the prices they put down, so you can rely on them. It’s easy to make payments. They just take it out of my account.

I liked that Freeway works with you. They work with your income. I spoke to them first on the phone, and then I went in the office. The office looks nice. Everyone was nice. I worked with Anthony. He was good at his job. I got the basic coverage. Overall, it was easy to sign up, they were very helpful, and they work with you.

I want to thank Naketia for her exceptional service and knowledge of freeways insurance policies. I also want to thank Naketia for her customer insurance representative ability to ensure if I needed any answers to any questions she would do so. Last but not Naketias knowledge of the type of insurance that fits me was extremely helpful. Thanks Nakia and Freeway Insurance and I will absolutely recommend freeway Insurance to my friends and family.

I like the representative from Freeway. She's very informative, she asked questions, and she listened. She's an active listener and whatever questions I had, she knew how to direct those questions and she was educated on what the product was. She told me a lot about the policy. She offered it as an addable. It was, honestly, according to what I really wanted at the time. She was friendly and had great customer service. My experience signing up was good.

I'm thankful I have Freeway Insurance but one thing I’m concerned about is the pricing. When I went to Northern California, I saw a $400 insurance policy for a year, and I don’t know how they’re able to give people in Northern California more affordable insurance than in Southern California. But I'm happy I have Freeway Insurance. I had one interaction with customer service, and the rep was nice, even though it was late at night.

I recently signed up through Freeway insurance less than 2 weeks ago. They failed to inform me of any brokers fee to sign you up with a different company through them. READ carefully before they rush you to sign and don’t get fooled like I did. They make you seem like you’re getting a great deal but they fail to be honest with their customers, had I known this I would of gone with a different company and this is only for liability insurance. Be careful!!

I have had one of the most frustrating customer service experiences I’ve ever dealt with at Freeway Insurance. I attempted to file a complaint about a customer service agent who disrespected me during a recorded call. Instead of helping me, every representative I spoke with told me that only the district manager could identify the agent and handle the complaint. I called multiple times, and each time I was told that an email would be sent to the district manager asking them to contact me. Despite all these promises, no one has ever reached out. It feels impossible to file a simple complaint, and the lack of accountability is extremely disappointing.