Freeway Insurance Reviews

Somebody told me about Freeway Insurance and when I signed up with their program, everything was amazing. I love Freeway altogether. It's just that I couldn't keep them. But I’d tell all my friends and people about them.

I used to have insurance with Freeway a long time ago because they were around for a while already. They've always been reasonable for me, but this time around, it was perfect because I needed it. It was an emergency. Their rep made it happen for me. I was lucking out on everywhere else because it was out of my budget. She was the best one that I talked to that whole day. I was getting quotes from others and even with me telling them it was out of my budget, they still couldn't give me what I was looking for. When I called Freeway, the rep helped me and dropped me to like $79 a month. I ended up taking it. I loved it ever since. She even let me do a split payment for my down payment so I can have insurance starting the day that I called her. She made things happen for me that day. So, I appreciate Freeway's business.

Freeway is a good company to go with. Their signup process was good and their representatives were nice. The pricing was reasonable and affordable. I would recommend a friend to Freeway.

Freeway Insurance did a good job for me and I'm happy with the policy they gave me. I originally went with them because they were close to where I live and when I set things up, their representatives were very helpful.

I looked up Freeway Insurance online, and when I reached out, they provided prompt assistance. The representative broke down different coverage options based on my requirements and offered competitive pricing.

Frank was very helpful finding me the best new coverage. He gave me several options to choose from for the coverage I was looking for. He was also able to give me some discount for the length of time I have been with Freeway.

Freeway's customer service representatives were courteous and gave me all the information I needed to know. I even had to switch vehicles in a very short period of time. I didn't have any problems with that. It took a whole five minutes which was very quick. We only have liability coverage, which is satisfactory. I’d tell others that Freeway got cheap prices if they wanna insure their kids' cars.

My previous insurance referred me to Freeway Insurance. My insurance lady had to retire so I had to find somebody else to pick up my insurance. They gave me cheaper than what I paid so I jumped all over it. I've been with a couple of insurance places before, but this is the fastest and the easiest to get insurance. I did it in two days over the phone because I had to text her. She texted me a couple things and gave me her number. I gave my wife's drivers license number and information on the vehicles. It was done deal after that. I haven't got my cards in the mail, but I got my insurance card on my email. I like to have my paper cards in all my vehicles. The rep told me I could go to the Freeway place over on South 1st Street in Temple, and they'll print them out for me. But I'm in no big hurry. I get them through the mail within she said five to seven days. I'm sure they'll be in the mail sometime.

My cousin who is insured with Freeway Insurance got me into it. The rep was perfect. Also, the coverage was good. It was still high up there. But I got a pretty sporty car. Knowing my history, it was very far off. They're +200, and I can't pay that for different car. That's too much. Other than that, Freeway is friendly. They have all the information for you and they help you out to get the best. That's great at the market.

Freeway Insurance has a better price compared to the other insurance that I’ve had. And I liked the way the representative approached me. She did a great job.

I did my research on a lot of insurance and I'm a person that goes by customer service, price, and detail and Freeway was a plus for all that for me. I moved back to Louisiana a year ago, but when I was in Dallas, I always had Freeway insurance. They had an office near where I live. I walked in and became very familiar with everybody. The customer service was great. They do ask the same questions over to get them correctly, which is a plus. Also, everybody was polite.

I heard about Freeway on the radio. I’ve been with them for about a month, and the customer service was all right. I would recommend them to a friend.

I love Freeway Insurance, and it has been stress-free with them. They are the best. The representative was a great listener too. If I can give her 100 stars, I would. Everything I needed her to do, she did. I would definitely recommend Freeway.

I had a great experience with Freeway. Their price is much more affordable compared to my previous insurance. I set it up over the phone and it was really easy. I’ve been with them almost six months now and I would recommend them.

I got set up just last week with Freeway and so far, the process has been great. I originally wanted full coverage, but I'm sticking with liability for now. I'm gonna switch over eventually. I got another truck too, so I was waiting to pay that off so I could just switch up and get full coverage on my Charger. Overall, it has been manageable. I also recommended somebody to them.

I live on a budget, and it's kinda hard out here. I was paying around 200 for my car insurance. The rep at Freeway was real nice and helpful. She sounded professional to me. If she had to check something out, she'll leave me on the line, and she made sure I got the documents and stuff to sign. When I sign them, she'll call or text and let me know that she received them.

It was a pleasant experience with Freeway. They're very nice people and very knowledgeable. The representatives answered everything I asked them. Everything they told me was pretty positive. Freeway is much better than my previous provider. I couldn’t get ahold of them most of the time. I really didn't appreciate those people over there.

I went online and I was just intrigued by the options that Freeway has. I then got a call back from a gentleman named Edgar. I really enjoyed talking to him. He was very helpful and told me everything I needed. It was easy. What I got is probably the best deal. It was the lowest price I have come across.

Freeway Insurance is an affordable insurance with great customer service. Assurance sent me to them when I needed to get insurance. The representative that I talked to was on point. She asked me what I was looking for, why I was changing my insurance company, and I told her that it’s because my husband and I were on a fixed income. And the price for the insurance we were with was going up every six months for no reason.

Freeway Insurance is cheaper compared to other insurance companies. Their rep was real sweet. She told me everything that I had needed to know and she answered all my questions. It was a quick experience.

It was an amazing experience with Freeway. I am happy with our coverage. They also made it so easy, no hassle and great prices.

Everything went well with Freeway Insurance. They made it easy since the beginning. They were friendly and fast. And they got me on autopay, which was a good experience. I've dealt with other insurances, and Freeway was more accessible as far as questions and going quick. It didn't take but 15 to 20 minutes to get it done.

The policy I got with Freeway is good so far. I just asked for liability, although it would have been nice to know what my option was with full coverage. But I'm happy with it. It’s a paid-for car. And they say full coverage is normally for something that you're leasing. And I just found out I had an accident on my record, so the price was a little high for me.

If I could leave a less star I would. I try to call about a quote.. Received one which I didnt like obviously... Now I'm getting calls every five minutes from them... I answered one and they said they could help lower it... But if all my information was on file why did I have to give it again??? Second the phone number wasn't even close I gave the agent before.. So I called to speak to a manager to see what was going on.. They answered my phone call saying they were calling me in regards to my quote once again.. But this time I called them.. So doesn't make sense.. I wasn't rude just questioning... They both hang up on me after saying I can't talk to anyone higher than them cause I don't have a policy...what is going on?? Don't do it people, it's all a gimmick

This insurance co. app is the worst; I can never be able to make a payment without having to call in. I work long hours and do not have time to call. When you ask, they don't know what I'm talking about and can't help. Can't wait until my last 6 months are over and switch companies.

Priscilla ** Was very nice. She got me the best coverage I needed with the snap of a finger. She was very polite & fast as well making sure I got the help I needed. She deserves a raise. Not too many people out there that take passion in their line of work. Hope you have a wonderful morning. Stay beautiful.

Freeway’s customer service is good. But I don’t like that the premium went up. I was offered $117, but I was charged $145.

I got a good feeling about Freeway Insurance and chose them. The agent I’ve used for a few years now is absolutely amazing every time. I like the amount of communication and that they answer my questions. The coverage is great, too. I haven't had a bad experience with them at all.

I was able to get the coverage I needed with Freeway. The rep I worked with really helped me, and she was good. It was a fast and easy process. Their pricing is way better than my previous insurance. I would recommend them.

I’ve used Freeway for four years. Before that, I was with USAA but it got too expensive with USAA. At Freeway, I learned it’s best to go in and talk to them personally, which is what I did. They gave me options. In fact, they exceeded my expectation. The manager of the store I went was exceptional, very knowledgeable and helpful for other issues I had.

Cristobal was a great help. It took forever and he still was patient with me. We got it done and loved the overall Customer Experience. Made sure that I received the cheapest insurance for me, walked me through all the best options and compared with knowledge.

I had a complicated situation with a new policy that ended up needing to be canceled and refunded, and Israel handled everything quickly and professionally. He took care of the entire process for me, including the cancellation and refund, without me having to make extra calls or chase things down. That kind of follow-through made a stressful situation so much easier. I really appreciate how patient, helpful, and understanding he was throughout the process. Highly recommend working with him!

Bernard ** is a phenomenal car insurance representative! He’s professional, knowledgeable, and truly goes above and beyond to help his clients. He takes the time to explain everything clearly and makes sure you get the best coverage for your needs. I really appreciate his patience and excellent customer service. Highly recommend him to anyone looking for reliable and trustworthy car insurance help!

This is the first time I have requested Freeway Insurance’s service and I liked everything. It was very good and I hope that we can make business for a long time.

I needed an SR-22 bond but I don’t have a vehicle. Freeway was one of the ones out of the three that I called. The other two were a little more expensive so I opted out of them. Freeway’s price was to my liking, so that’s the one that I ended up choosing.

I bought a car and needed to get insurance real fast. I was just looking online, and I ended up coming across Freeway. The signup was as all right. My agent was good and making payments is easy.

My bestfriend and I both had Key Insurance, but Key doesn't service Nevada anymore. Key also kept changing the payment due dates, so she recommended that I go to Freeway. Signing up was really easy. The rep did everything and explained it all, then I signed a couple of papers. It was quick. Freeway is cheaper than the one I had before and it offers a year of roadside assistance for free. So that was a plus too. No other place would do that.

My dad was helping me find insurance, and he was the one who found Freeway. Our agent was really helpful and very nice. She helped me find a good rate with Progressive. It went so flawlessly, and it was very affordable.

I already had another car insured through Freeway, so I just got them again when I changed cars. Getting everything set up with the representative was good, and overall the experience working with Freeway has been good.

I had Freeway Insurance last year, and I didn’t have any problems with it, so I was gonna go with Freeway again. The guy I talked to gave me a quote which was gonna be $300- something for liability, and $400-something for full coverage. I was just trying to do liability at the time, and he said he gave me a lower deal of $175. But by the end of it, it went back up to almost $300, which was the original quote, so he basically went back on his word and I ended up going somewhere else.

I signed up with Freeway and it’s set up through USA Insurance. I get all my things every month and I pay them. Freeway is great but my problem is the underwriters. Because now, they don’t wanna acknowledge my insurance.

I’m happy with Freeway. Nobody wanted to insure me because I got a speeding ticket, until I found Freeway. I called, they gave me a quote and the signup was easy, no problem.

The process of signing up with Freeway was really easy. They told me everything about the policy. I just needed minimum coverage and that's what I got. However, I don't need Freeway anymore and went with another company. But if you need an insurance quickly, Freeway is a great way to go.

While I am NOT familiar with this company because I just received car insurance for the first time through them, total disclaimer, this review is strictly regarding the agent who assisted me and how she appeared to be at the time (10/2025). Laura H. came across as willing to do what most agents are NOT because she was available to work and help me out on a Saturday. She demonstrated patience, and she appeared to be helpful and straight to the point. All of what I needed and appreciated tremendously! Thank you, Laura for showing up when I needed someone like you most that Saturday morning.

My experience with Angela at Freeway Insurance has been top notch. I'm busy at work pretty much all day every day so she and I are able to text each other, which is highly beneficial for me! She always goes above and beyond, and she just got me a new quote for less than half of the one I had previously! She'll be my insurance agent for life!!!

This was the greatest thing that I have ever wanted to commit to. Romeo found me a great price, not to mention his customer services was TOP NOTCH!!. I highly recommend him to anyone out there looking..

Freeway’s customer service was good. Their pricing was okay as well. The coverage met my needs, especially here in Texas. The only thing I didn't receive was the document about my payment.

Freeway Insurance is totally reasonable compared to other companies. I got it way cheaper than my friend. He got his beat by $1,000 a year. He's got a new vehicle that's full coverage and then he's got another vehicle he does Uber in and Jen from Freeway beat it by $100 a month. He pretty much got it for $1,200 less a year. I've been telling everybody about Freeway. Jen’s been great, too.

I'm happy with Freeway. Their price is great. I checked others, and theirs was the lowest for what I needed. Also, I felt very welcome while I was signing up. Shante called me when I was signing up for her to go over the warranty with me. Everything went fine.

The service that Freeway provided in comparison to the price paid is good. As far as claims, I never had one. I'm a good driver. I never had an accident. I never had a ticket. Overall, I recommend Freeway.

My situation is unique. It's state to state. The initial gal wasn't quite sure. But the second guy I spoke to made it happen and it was easy. He was very quick and helpful. A good portion of it was done through texting. Freeway Insurance gave me the coverage that I needed and got me a better rate than I have been paying in another state. I would recommend them.

Alexxandra ** is the absolute best!!! We tried for days to talk with someone who could help (& speak English)... She saved me $105/mo and was kind and smart!! Thank you so much, Alex!! We appreciate you!!

I had to get a new debit card due to suspicious activity, and my SR 22 was canceled, an agent Noemi ** contacted me, she was very courteous and helpful, not only got me through all the hassle, but also found me another cheaper policy, she made it all feel easy, felt like just talking to a friend rather than the headache of the dealing with paperwork which I hate to do. Thank you for such an awesome service!

I was charged 1200 for insurance for six months and got a quote for 700. Tried to cancel and they said I have to come in person. It’s super inconvenient because I didn’t have to go in person to sign up. I would not refer this company to anyone.

Freeway offers great rates and they do good work. I called to check on a price quote, and she gave me a better deal, and the company I had for eight years never gave me a better price. So, once my old policy finished, I went to one of their offices, they treated me well, and I had no problem. I’ve recommended a couple of people to Freeway.

The experience with Freeway was very easy. The interaction with the representative was very helpful and understandable. I was just looking for liability and she explained everything in detail what I'm getting and what's involved. I really liked her. She understood my needs and explained everything well and where it's affordable.

Freeway is so much cheaper than everything else that I have seen. The amount that I pay balances out with the coverage that's provided. The person who helped me, Chloe, was really helpful and very informative. The app easy to use, but it sometimes kicks me out and tells me to go on to the website. I still recommended them to a friend.

Freeway is way better than my previous insurance provider in terms of payment and communication. They did me right. I would recommend them.

It’s been a long time since I’m a Freeway customer. It was easy to get signed up and my claim went pretty good. I have recommended them.

Through my interactions with multiple insurance companies I met an agent named Gabby. Gabby demonstrated outstanding professionalism, taking the time to address all my questions and concerns. I strongly recommend collaborating with her and this organization.

Interacting with Freeway’s representative was beautiful. She understood everything well and explained things to me. I really connected with her. I thought the price was high, but I need some insurance. I feel relieved that I have it now.

The lady I worked with at Freeway was really informative and helped out as best as she could. She was personable, prompt, and knowledgeable on what service she was offering. Freeway Insurance is what I was looking for. I got a good price.

We've been with Freeway for a while. I went to the office there on 7th Street and 37th Avenue and everybody was nice. They're good to get along with. If there’s something that you don't understand, they help you with that and try to get the quote that you need. My daughter is with Freeway also. I would highly recommend them. I'm glad I'm with Freeway and I don't wanna get with anyone else.

I found Freeway Insurance online and the representative was good. She helped set me up with a liability policy for my vehicle. I felt comfortable with the coverage I chose.

I reached out to Freeway Insurance. I needed the insurance to transfer the name of my mother to mine. And I called the insurance, but I found out my mother hadn't withdrawn yet and I was waiting and no one called me back. Since I had to fly to New York and only had one day in Florida, I went with a different insurance. Later, the first agent called, but I had to cancel because I already had the new policy.

The representative from Freeway Insurance was very calm and told me everything I needed to know. Signing up was simple and easy and I received my coverage information by email.

Freeway has been great. Everything seems to be what they said it was gonna be. Their rep did an excellent job, even though she almost did an automatic draft again. The rate was great as well and was way better than what I’ve been paying. The rep took her time, assessed around, and found me a good one. The whole experience didn't take a long day. She took about an hour to sign everything. The whole process was no more than an hour. I recommend Freeway and I’ll tell others of their good customer service.

Freeway Insurance is as good as anybody else out there. My coverage with them is all right. It's been pretty easy to call Freeway and they answer. I've been trying to get some information from them. It's supposed to say on the insurance card that Avadian is the lien holder but it doesn’t say that. I talked to their rep three times and they still ain't done it.

I typed in non-owners insurance with SR-22 and Freeway came up on the internet. The reps were great. They talked to me and told me what I was doing and what I was signing. I was very happy with them. Last night, I told my sister and my nephew about Freeway and their prices. They are really good on your prices. I showed my sister my paperwork and she is gonna be calling you them today.

Freeway Insurance is a fairly good insurance agency compared to other companies. The signup was easy and very simple.

Hector ** was so kind and helpful. It is very nice when an employee explains everything to the smallest detail and tries to be useful to customers. In our time, when everyone values their time, it is very important when you call and very quickly give solutions to your issue.

My agent Moia ** is the best. She is efficient friendly and professional. She works hard to find me the the best rates. Moia is a angel and as long as she is with the company I'm with the company. Thanks moia.

I opted for Freeway Insurance initially in Arizona, and now they've also provided coverage in my new state. The transition was smooth; I reached out to an agent while setting up my policy here, and they were incredibly helpful. I haven’t filed a claim yet, but overall I’m satisfied with them. While the cost here is slightly higher than before, it aligns with the average rates around this area, so that's acceptable. I'm satisfied with my experience and would rate it highly.

Freeway Insurance was cheaper. It was difficult to get my discount on there, but it finally worked. My stepdad had to go and pay for it. The customer service process was tedious as well, needing to make numerous calls just for somebody to understand the discount to fall through. Freeway should be more understanding about what was going on.

Jesse has been fantastic—he's incredibly knowledgeable and takes care of all my needs efficiently. Whenever I have questions, I reach out directly to him rather than going through customer service. It's quite convenient because he handles most tasks on his end and just seeks my approval. Overall, I'm extremely satisfied with my experience and would rate them the highest possible score because they've exceeded my expectations. I'm proud to be a client of Freeway Insurance.

At first, I thought Freeway Insurance was a good solid company. Working with broker named Chloe, she promised the world, then didn’t deliver! She refuses to return calls. I submitted documentation, called several times & left several messages. They lie they cheat they steal! Horrible people! Unethical! Run! You’ll PAY for their mistakes!!!

During the signup process with Freeway, the representative was efficient and facilitated everything quickly, guiding me step by step through the electronic signing. However, it seems there was an oversight, as I've been prompted to sign an additional document to prevent cancellation and avoid an increase in my premium.

I worked at Freeway Insurance about two years ago and I knew that they had the best rate always. Before that, I was with GEICO and Progressive, which charged me insane amounts, so going with them was no longer an option. The sign-up process with Endurance was pleasantly straightforward. I interacted with Isabella, who was wonderfully accommodating. Thanks to filling out an online form beforehand, the information required was already in her hands, and she efficiently verified every detail from my vehicle to my address. This experience was notably smoother and quicker compared to past instances of signing up in person.

I went with Freeway Insurance due to my brother's recommendation. He has been using their services, and since I was searching for reliable insurance, I decided to try them out too.

I purchased Freeway Insurance because of a previous experience I had with them a few years ago when I needed non-owners insurance for a rental car. This past July, when I signed up again, the customer service was great. They made the process easy and called me back as promised, which I appreciated. They did a good job overall.

Freeway offered the best service and the most competitive prices. The customer service experience when signing up was amazing. The rep who assisted me was incredibly patient and helpful, making the entire process smooth and pleasant. They were simply great.

The sign-up process with Freeway was quite smooth. Their explanations of coverage details were clear, making the whole experience straightforward. However, I did wish for a more favorable interest. Others should consider it, but I would advise them to understand everything clearly and hope for a better rate than I received.

Excellent customer Experience. JoAnna, was awesome. She was very helpful and went above and beyond to find me the lowest quote possible. Would most definitely will tell friends and fam. Who to contact for their insurance needs.. Best insurance experience I've had by far.

Genesis was a great help! She was very pleasant and helped me with finding affordable rates! She’s the best!!!! I was discouraged at first given the prices I was given by another company but she delivered!

I had Alondra help me and she did a good job.. She called me back after talking with her supervisor on how she can get me insurance because I have a lot of accidents and cars on my record..loved her attitude and would get help from her again.. I salute you with the job you did

I was comparing prices, and Freeway has one of the lowest start-up and monthly. I was barely going to have the insurance, but it went well. The guy I went to was helpful, and he worked with me. Also, theirs was a good location.

Freeway Insurance’s customer service was fine, and its coverage is good. I feel very comfortable and happy because at this time, it was not easy to find an insurance company with a good price.

Signing up with Freeway was very easy. I walked into the building, and I could get the basic plan. They provided me with choices, and I chose progressive. The representative explained everything to me. He was good.

The salesperson was very informative, listened to us, and covered everything that we needed in the vehicle. The website is a bit difficult to navigate but it’s okay. We haven’t filed any claims yet, but so far, it’s been good.

I had no bad experience with Freeway Insurance. The people that I talked to were friendly and very professional and gave me a good quote. They gave me information and saved me over $100 a month. Freeway was a blessing.

I found out about Freeway when I drove past one of their offices in Schenectady, New York. When I called, the customer service rep I dealt with was very nice. She called me back when she said she was, and she did everything right. When I signed up, the price given was a little cheaper. I did not realize that the vehicle I was insuring is a high dollar vehicle, an Infiniti QX56. It is 14 years old though, but it is beautiful. I still think the insurance is a lot, but it is okay. Also, they charge $10 to make a payment, and I would like that to go away.

Freeway Insurance on Sunnymead has a team of employees that are so helpful and friendly. I wanted to thank PEDRO for my policy. I'm very happy. He found me a good provider and for less than my previous

They have great customer service! Soleda was great help and did her very best to get me a good deal! I will definitely be recommending her to my peers! Thank you so much for the help Soleda! - Austin TX

My name is Bridgette **. I called Freeway in need of car insurance. I didn't get a reasonable quote. I personally thought the agent didn't look good enough for me but I decided to call back because freeway has never let me down. I ended up with a agent name Felicia. Not only was she delightful to talk to she understood exactly what I was looking for. She stayed on the phone until she found me the best quote for me. She also gave me options to choose from. Thank you for Felicia. You were a god sent. I'm glad I chose to call back 😊

The enrollment process was easy. The representative that helped me sign up was great. Freeway is a good place to go to and quite affordable compared to other insurance.

A friend of mine gave me the contact to call when I wanted to register my first car. Signing with Freeway Insurance has been wonderful. I’ve had a good experience with them since I heard about them and I’ve been using them for over five years there about now. They’ve been keeping me up to date every month with my insurance policy and let me know what is going on. Once I call, I’m able to speak to one of their representatives anytime I have an issue I wanna resolve.

They have good customer service at Freeway Insurance. It took no longer than 10 minutes to go over everything and set up my policy.

The customer service was informative and very good. She gave me all the information I needed and the options with full coverage and liability. The price is less expensive compared to a different insurance provider I had. I would recommend Freeway Insurance.

(FAST AND EASY/ GIVE GOOD QUOTES OPTIONS) This person help get my sr22 Insurance and non owner vehicle policy attachment.

I was looking for insurance and the rep gave me a quote, and I took it. It has a good price. Compared to one of the bigger insurance companies, Freeway is comparable. It has only been a months since I signed up.

I'm a first-time car owner and new to setting up car insurance. Freeway’s customer service did their best to find me a better quote. The coverage they provided was good.

It's been awful with BAH Logistics. They failed to wrap half of the furniture they delivered and multiple pieces were damaged. They put just one little blanket around the television and it came in busted. I'm fighting to get compensation to replace that. They also didn’t wrap the chest of drawers that they busted. It was hand-built and purchased in Italy in 1962 and they're asking me for proof of purchase. The problem is Shipley, not just BAH Logistics. I almost feel like it's a scam. My goods did get from house to house, but they absolutely didn’t take any responsibility whatsoever about the quality of what happened and the damage. They're doing everything in their power for me not to be able to claim my insurance and get compensation for these damaged goods.

I had coverage with AIS before and I feel like Freeway is better. I originally set everything up online and then I had a phone call from Freeway. From start to finish, including paperwork, it took about 45 minutes and I was able to get full coverage.

I had a different insurance provider before I had Freeway. Freeway is a lot better, a lot cheaper, and their products are better. I Googled them and looked at the reviews. Their customer service rep was really nice. I was at work when I got my insurance and I had to get on and get off the phone. Britney called me back. She had answered every question I had, and she was really polite. I knew everything I needed to know. She’s excellent and she deserves a raise.

Freeway was cheaper than my previous insurance and my interaction with their customer service was quite pleasant. She was handled everything smoothly and provided me with the price quote. She was also considerate about the time differences, as she was on the west coast and I'm on the east coast. After I sorted out some details on my end, she helped me set up my insurance. I needed the insurance binder sent to the car dealership, and she handled that efficiently. Plus, she guided me through downloading the app and sent over my insurance card. If a friend ever asks about my experience, I’d say it was uncomplicated and it wasn’t long before I was all set up.

I haven’t faced any significant issues with Freeway Insurance, just some minor matters pending, but overall they've been quite professional. The customer service, especially from a representative named Lydia, has been remarkable. She was very attentive and responsive, which I really valued given my situation.

I heard about Freeway through a friend of mine. It was a easy process. It wasn't a whole bunch of red tape. It took 10 to 15 minutes. The representative I dealt with in Montgomery, Alabama was top-notch, although I don't recall her name, she made the experience very positive. I'm pleased with the policy I obtained, finding it even better than what I had with State Farm.

The coverage of Freeway catered explicitly to my need for an SR-22 requirement due to a DUI, which was essential.

The person who assisted me with purchasing my new car recommended Progressive, so I went with them. Initially, this seemed promising as I had never owned a new car before. However, after an unexpected snag with Progressive regarding my home ownership status, I had to cancel and look for an alternative, which led me to explore Freeway Insurance. The route to Freeway wasn't entirely smooth. Despite being told my cheapest option was still with Progressive, some confusion arose during the payment process. I was asked to pay more than necessary, allegedly because the individual who set up my insurance charged additional fees. When I reached out to Progressive, they informed me that I should have only made a single down payment.

My wife used to use Freeway Insurance largely. The agent who assisted me was very good and made the sign-up process smooth. I'm satisfied with the coverage offered; it meets my requirements. Previously, I was with another insurance provider, but I switched to Freeway Insurance as they offered a better deal.

Everything was good with Freeway, particularly the interaction with customer service representatives and the coverage. Their price is fair.

Everything is going well with my Freeway insurance. They have good rates and are very nice people to work with. My agent was really good and kept me well-informed. She called and checked on me about a week ago. They send every document to make sure everything is fine and paperwork is properly filled out. They go over everything with you to make sure everything was submitted just fine. Then you wait for your insurance card to come in the mail. Mine came after two days which was really quick. They also do a follow-up to make sure the insurance is going well and ask if there is anything they need to assist you with.

I was looking up some insurance options and Freeway came up and decided to go with them. Customer service was very helpful, and they worked to provide the coverage I was looking for at the best price and I handled everything over the phone and through email.

My boyfriend and I decided to get insurance on our own. We got off our mom’s plans and wanted to handle it ourselves this time. Customer service was good and the amount of coverage that they provided was really a good price.

Everything with Freeway Insurance has been great even when I first signed up. I chose them because they gave me the best rates, and I love the coverage provided.

I recently switched from Geico to Freeway Insurance because of the lower rates they offered. My initial interaction with their customer service was positive; the rep provided me with a quote I was satisfied with. However, that rep left the company, leading to mixed experiences with subsequent customer service contacts. One person told me I would need to pay $200 to reapply for insurance just to switch insured vehicles, which I found unreasonable as I had already made a significant down payment. On another call, a different rep informed me that there would be a $90 transfer fee, but advised visiting a physical location for potentially better options. I appreciated this honesty and found that visiting a branch in person allowed me to transfer my insurance for free.

I was trying to get full coverage with Freeway. It was pretty good. It was a lot cheaper. The girl was pretty helpful. She was pretty good.

It has been a pretty good experience with Freeway Insurance. The customer service has been good, and the agent who helped me made sure that my bill would be paid on time. The price is fair overall at around $170 because I tend to deal with old vehicles. I believe the cost is mainly due to the market rather than Freeway itself.

I first noticed Freeway Insurance because it's conveniently located next to the DMV I frequent. My experience with their customer service was excellent when getting a quote; it was a perfect 10 in my book. While I wish the coverage cost was lower, as many people do, I understand the pricing and think it's quite reasonable. Overall, I'm satisfied with everything. I would rate my experience with Freeway Insurance 5 stars out of 5. Specifically, I'd give their customer service a 5, the price a 4, and the coverage a 3.

I first heard about Freeway Insurance through a family member who had a positive experience with them. I was looking for a lower insurance rate since my previous provider, State Farm, was quite costly. Freeway was able to find me coverage through Progressive, which significantly reduced my costs.

My experience signing up with Freeway Insurance was influenced by their appealing advertising, which highlighted competitive pricing. I found the rep to be knowledgeable and pleasant during the sign-up process. The plans offered provided an adequate amount of coverage, meeting my expectations. Overall, I would recommend Freeway Insurance based on my positive encounter.

I signed up with Freeway Insurance as my first insurance provider, and my experience during the sign-up process was excellent. The representative I worked with was incredibly helpful, answering all my questions and offering different options if I couldn't manage certain payments. She provided me with a direct line, so I could continue reaching out with any questions, and she's always been responsive and supportive.

I recently learned about Freeway Insurance through my mother-in-law. My experience with their customer service was quite positive. When I contacted them for a quote and to get matched with an insurance company, they were very helpful. They thoroughly explained everything I needed to know, and even promptly emailed me the necessary paperwork while I was still on the phone with them.

I saw the sponsor on NASCAR, so I went to Google and asked about the insurance. The signup and the policy were good. I've already recommend two of my friends. We all need a car insurance right now, and everything's good so far.

The first person I talked to was Jeffrey, who was really understanding. He explained everything. We just had one hiccup with the due date, which we figured out and I'm over it. He was really nice. He called me back in a good timely manner, except for when he was busy with other people. I also talked to a lady and she was really nice and understanding. I kind of got irritable because of the due date and the insurance place that I went to. But everything is fine now. Everybody I talked to was really nice, trying to give me the information I needed. So it was a pretty smooth experience. Working with Freeway saved me money and gave me less stress.

My experience hasn't been too great with Freeway Insurance. I specifically signed up with limited liability and that's the only service I wanted. But when the rep sent the documents, I wasn't aware that she slipped additional service product in it and they took an additional $120 from my account. But on the recording, it specifically states limited liability. They're supposed to be refunding me $120. I called them that Monday and they said I will receive it on Thursday but I never did. I called the following week on Tuesday and they said, "Well, you'll receive it Thursday." I had to call my bank and my bank granted me temporary credit and saying to have the return actually reversed. Also, when I was calling Freeway, the rep kept hanging up when I tried to explain the situation. It took about five days and on the fifth day, a different rep answered the phone.

My grandma stays in Chicago and she has Freeway Insurance. She told me it's a great insurance agency, so I called them and got a good quote. It's very efficient and I can easily go online and make the payment without phone call hassles. The rep who signed me up was very nice and she helped me all the way through. She told me my dates that I have to be paying each month and helped me get my plates unsuspended. She had good knowledge of what she was doing and I was on the phone for at least 30 minutes. All in all, Freeway Insurance is very helpful. They get you the quotes that you're looking for, plus they're very patient and willing to work with you.

I did a simple Google search and selected Freeway out of four companies because their prices were the most affordable. The representative I had was amazing. She definitely went above and beyond to find a quote that matched my budget. She was very reassuring, available and knowledgeable. She knew all the products and exactly what I needed. As soon as I emailed her the information that she requested, she was on top of everything. The calls and emails were very prompt. The representative took care of me right there the day that I needed the insurance so I can have my vehicle and drive. I have two small kids and I need to be able to get them to school and to work.

I like Freeway insurance. I talked to one of their reps and my experience was good. Their coverage has been excellent as well.

I applied for a quote online, then a young lady reached out and talked to me over the phone. She gave me a price and I asked if I could give her a call back within a certain amount of time. I didn't have all the money and she really helped me out because I didn't even know that Freeway takes half of the payment, then I paid the remainder, $155, for the startup cost. Most companies don't let people do that. They make them pay everything upfront.

Where I got my vehicle from suggested me to try Freeway Insurance because they were better. I went along and tried Freeway, and it's been very good. They are treating me very well. They call and ask me how everything is going and to make sure that I'm satisfied with what I have, which I am. Their price is very reasonable as well.

Freeway Insurance had better prices but had a bit more coverage than Progressive. They helped me a bit, especially today. I was in a car accident. The rep got every detail that I told him, so I hope everything goes through.

I had Freeway Insurance before but I switched over to AAA. My rates were very high so I decided to go back to Freeway and see what my rate was. It was way better than AAA. Also, the staff was very friendly and professional. They gave outstanding service. I lowered the coverage on one of my cars so I can better my rate. Everything else is good. It was a very good experience.

I was with a different insurance provider and Freeway is better. They kept me informed, looked for the best price, told me what I could do and what I needed, and had a reasonable rate. My experiences with their reps and the amount of coverage are good. I feel very protected with Freeway.

I looked Freeway up and they were the only ones open on Christmas Eve. I had Esurance and I was unaware that they dropped me. So, I was desperate. So, that was why I went to Freeway. It's also cheaper than Esurance. The guys in there on Christmas Eve were excellent. They were really helpful and they said if I have any questions, I can give them a call any time. Overall, Freeway is really easy to deal with. I got my insurance in less than an hour. I got all the paperwork and everything taken care of.

Using Freeway is much cheaper, I got the same coverage, and they caught some errors on my history. There was another driver and I'm the only driver in my home. Also, someone else was using this address. The rep I dealt with was very knowledgeable because she's the one who asked me more than one time, "Was there multiple drivers?" At first, I tried to do it online. I couldn't get it online. I talked to one of the representatives and he said, "Well, I'm gonna send you to a local branch.” He connected me to the lady and that was when she determined that it was someone else.

Zero stars. When I canceled my policy with Freeway, they failed to tell/follow up with the financier and I got charged additional funds. They do not care about you. Patricia ** is unprofessional, here is an email she wrote to me when it was their fault this was happening. "I just emailed to Craig TODAY!!! You HAVE TO GIVE HIM A CHANCE TO CANCEL. He does not have a direct line." Find a better outlet Patricia I had to do your job for you.

Freeway Insurance's reps have always been nice. I've had one issue out of Marble Falls but he is no longer employed there. Freeway saved me 100 bucks a month. So, there's a lot to go around.

On the initial call, Freeway screens everyone, finds out what they want then pops them over to somebody who’ll close the deal. The rep they sent me to was wonderful. They were both patient. I had to have answers repeated because I was not grasping things like I used to. I was also shocked that the insurance was that cheap.

When I switched to Freeway because they had better rates, they handled everything very professionally. I also liked everything that they had in the package. I'm gonna try them out for the first six months and after that, I will discuss further policy changes with the representative like including rental coverage.

Price-wise, Freeway seems to be pretty similar but a little bit cheaper rates compared to other companies. With Freeway, I ended up doing full coverage, because it's a requirement for the car that I got versus my other one where I just had liability. Freeway costs about $50 more per payment but I've been very pleased with the representative who's been helping me. So, I just went to that one agent when I had questions. She was very patient with me and she walked me through the process of all the requirements that they asked for while I was being interviewed to see if I qualified. Then she gave me her personal contact information in case I had any questions after that call. She also followed up with me shortly after a couple of days to see if I had any questions after I signed up on one of the plans.

I liked the rep a lot and the amount of coverage is good. I'm very satisfied with Freeway.

The customer service rep from Freeway Insurance helped me out a lot. We talked and laughed. It was good. He looked at other quotes for me too. I just wish the full coverage for a ’99 vehicle was lower. He said it was high.

They display bad bad bad customer service. Was talked to badly by the bald blonde bearded guy! I told him everything. He said would be on a review. But I'm not gonna dignify that. Every time I renew there are more hidden fees. Hate I left where I was.

Freeway Insurance is a very good company. Their rep took down the number of drivers I had and the vehicles. She gave me a great quote. I was very satisfied with it. Check into Freeway and get an insurance on your vehicle.

They were helpful. I really needed some help and they were like, "No problem. We could help you. There's no problem." They were great. I feel much safer driving. I don't get too worried if I get in a crash. It's a little pricey, though.

My interactions with the reps went really well, and I just got my paperwork from Dairyland.

I was trying to renew with Geico online but something happened with the app. It kept glitching when it was time to pay the money. I had to call a number and the number was a dead end. I got frustrated, so I switched insurance providers. I went with Freeway because the agents that are in there have more knowledge and know what they're doing more. Otherwise, if I go online and try to do it myself, I'm just guessing. It's better to have the expertise of the agent there at Freeway.

I've had Freeway for a while. I have a friend who was an insurance agent and she recommended that they were a really good and reasonably priced company, and that they were good people. Freeway gave me exactly what I asked for with my coverage. I asked for certain specific things, and they were right on the money with it. I'm satisfied and I haven't had any problems. I've been 100% satisfied every time I talk to the customer service people as well.

The representative named Chad was very nice. The coverage provided by Freeway is fair.

I'll be eventually changing my insurance because there was a lot of things that wasn't explained to me before I got it. I paid for my insurance on the 23rd and then it was due again on the 10th. I'm used to paying my insurance on the 23rd and then it's due again on the 23rd. I didn't know that that turnaround was so quick to pay it. Also, I still don't know the grace period. I talked to somebody yesterday. One person told me 10 and another person told me 12. I'm just using the insurance right now because it fits me but I will be changing it.

Freeway Insurance is low on cost and with them, it's easier for me to make my payments on time. They gave me more months on my plan and they covered collision and roadside assistance which were not covered by my previous insurance. Their reps were very professional and I'd recommend them to anybody. It was very relaxing to deal with them and they should keep up the good customer service.

Richreana ** professional, patient, knowledgeable, prompt, absolutely never to busy to help find you the best and most affordable insurance that fits your needs. Richreana always makes you feel 100 percent confident you've made the right decision in picking your policy.

This person was a guy. Was very bad customer service into Spanish. Didn't want to give his name. Was in a rush. Talking to me fast and impolite in his answers and hung up the phone when I ask him for his name. Then I called back and diff person assist me. I'm very disappointed. He should not be there.

I used to have AAA but I switched to Freeway because of prices. The rep from Freeway was really nice. She gave me different prices, different policies, and different companies. She gave me options.

I've had a good experience with the customer service from Freeway Insurance.

Freeway was a little bit cheaper for pretty much the same policy as my other insurance. So, I signed up with Freeway and their sales rep was pretty thorough. The process was quick and basic.

It's my second month with Freeway and they're a great insurance company so far. Their rep was trying to help me find the lowest rate possible and that was a good thing. I had to pay a separate package for the towing and rental thing but I haven't got that yet. Other than that, everything else seem like it's working out okay. They have great pricing, too.

I'll never buy insurance in this process through an agency that seeks other insurance companies for a coverage of a vehicle. It started out with one of the agents in Long Beach. I didn't realize the mess that you need to go through in order to get through and find something. What they're doing is they look at a list of people that they associate with to provide insurances for people that call them needing insurances.

I liked the prices. But I would have liked renter's insurance for the rental car.

These people should be forced to go out of business. After paying and signing up for auto insurance and paying a brokerage fee after two months they dropped my policy with no explanation. After calling time after time and getting transferred from one bumbling idiot after another they finally admitted it was their fault and had not sent the signed documents to the underwriter and I was told it was taken care of and I would receive a call .... No one ever called and after 3 weeks on the phone with moron after moron I just took my business somewhere else. Absolutely the worst company I have ever dealt with in my 63 years!