First American Home Warranty Reviews

Filing claims with First American is very easy -- everything was handled in a very business-like manner and was done properly.

The 1st issue was with my fridge. It was fixed very promptly and everything was fine. Then I had issues with my heat pump- the problem here was not so much with 1st American as it was with the sub-contractor. It took over a month to resolve the issue due to the sub-contractor's failure to communicate with me. Overall I'm happy with 1st American.

We bought our home less than a year ago and had an appliance issue and contacted First American since we were provided with a home warranty through them as part of the home purchase. Initially the representatives at First American were ok (not great) and opened the claim and had the contractors contact me for an appointment. After the first visit, we were referred to an appliance contractor and then everything started to fall apart. The appliance contractor had to make multiple trips and order a part. After he returned and made the "fix", we no longer had hot water (we previously had hot water the entire time). This contractor did not know what he was doing and would tell me one thing and then tell his office something else. The contractors office was also rude when scheduling appointments (I have further researched them now and everyone else has had similar problems with the girl scheduling and the repair people).

The house already has First American when we bought it and we figured it was convenient and the prices were right so we kept it. They always acted quickly with our claims, which can be submitted easily and quickly. I also never had any issues with the claims representative when we called. They took the information and set up the contractor to come take care of the issue. Everything is good with them.

The company I'm now with screens the service request and informs me when something may not be covered and then I have the option of having them come out or not. I wrote this service request stating what the problem was and I knew my vents needed to be cleaned. I didn't know it wasn't covered until the guy walks in my house, looks at the vents, and says it wasn't covered, and walked out after trying to sell me on his service for cleaning my vents which I rejected. Contractors ask for their $65 up front. This guy did not because he had not done anything but make a sales call.

I used to have a different home warranty company but I didn't like it so my brother told me that for protection, First American is a good company and that he has it. When I filed a claim once, the claims rep, Michelle, discussed everything with me. She was a great person, understand everything and has put in everything the right way. When I had a problem with my refrigerator, they had a good response but the person who was supposed to come that day didn't come. He called and told me that because he was so busy, he'd come the next day and he fixed it and there was no problem. Thank you very much for the great company you run, First American!

The house was already covered by First American when I bought it. I just kept on going with it. I never had problems when submitting claims. They respond fast and were very good. Nothing bothered me. They have excellent representatives. The only thing that's inconvenient for me is when I want to place the order and it was a little bit long until I get to actually finalize my order. But it's not a big deal. The rest is really easy and they usually resolve my problem.

I'm very satisfied with First American. I've had the policy since I bought my house about 16 years ago and have had no problems with their representatives. It was very easy to submit claims and everything seems to be fine.

So far, my dealings with First American is good. I would recommend.

This is not an American warranty company. This is a foreign scam. You will not find this out until you have a major repair. It took me three years to find this out. As long as you have minor claims, such as stopped up sinks or an bad outlet, you won't notice the scam. They charge you monthly $50 and when you have a problem, they dispatch someone locally and you then pay that person $60. I filed a claim for a water heater and it never got replaced. I got the run around for three weeks. Until I said to hell with this company, canceled my account and paid to fix it myself.

I've had several issues with AC unit and heating unit. The response of the contractors is always adequate. The only issue I've had in the past occurred when the indoor air handler needed to be replaced and the time it took for warranty approval.

First American's claim process was very easy and I've always had very good experience with everyone I've ever spoke to on the phone. The plumber that they sent from J.O. was one of the nicest service people that we've had at our house.

The only issue I have with First American was the amount of time that they would send technicians out. My washing machine had to be repaired more than three times before they decided to replace it. That was kind of an ordeal because I would have to go to the laundromat to do my laundry for maybe over a month or so before that was taken care of. But other than that, I've been pleased with all of the services, and the technician was fine. I'm a pleased customer.

My wife chose First American for us and it was perfect. The claims process is easy, plus their representatives are good and courteous. It's a good experience.

We have been trying to have our heating system fixed for more than 3 weeks. The company never returns our calls, and always has some excuse why the part is not in. It has been 10 degrees outside some nights, and all the company has offered us is 150 for space heaters - clearly inadequate for our 4500 square foot house.

I’ve had good experience with First American. I've never had any problems with them.

First American has a very outstanding service. They've been excellent, very professional, prompt, courteous, and easy to work with. They have either fixed or replaced anything that has been broken or needs to be fixed. But if the claim is filed on weekends, there will be delays. But other than that, they will be here in the next 12 to 24 hours. I would recommend -- as a matter of fact, I got my mother on with them. She's very pleased herself. It has been a wonderful experience with First American.

There is too many stories to mention but I will start with the most recent encounters. At the end of 2014 we had a leak under our sink. They sent someone out and determined it was a garbage disposal line but he couldn't fix it. I literally was held hostage in my house for 4 hours, each time over the course of a week. Finally a contractor replaced this line and manage to break out circulating hot water pump. It took him 4 weeks to get out and replace it.

First American get things done pretty quickly. I can usually make the phone call, have everything set and ready and know within 5 to 10 minutes what's going on. Communicating with the claims rep has been pretty good. I'm very happy and satisfied with them.

When we bought our home, it came with First American Home Buyers Protection. Then we let it lapse but we eventually got a call from an agent from First American and we decided to go back with them. Less than a month after we got our policy, our hot water heater went out and they replaced it. They took care of it quickly. They've been terrific.

I have been satisfied with First American as my home warranty provider and with the ease of access via online. The service is easy to use. They responded in a timely manner and their contractors too. I got them as they have salt water pool as part of their coverage. I never had problems submitting a claim. Certain contractors might have some problems but overall I've had good response from First American. I never had to speak with anyone when I file claims since I do it online and they never had to call me back since my issues were already taken care of by the contractor they sent.

I like the quickness, the response, and the easiness of submitting a claim online, in my own time.

We had First American with our old house so when we moved to a new house, we also got them because of their great service. Whenever we call, they show up on time. Very professional. We haven't had issues with them so far.

First American was included when we bought our home. We stayed with them eventually due to the service that we received. Claims processing is not difficult, actually very easy and their representatives are very courteous. It has been a very positive experience with them and I'd definitely recommend their services to others.

First American was recommended to us by our real estate agent when we bought our house and we went with that recommendation. It has been good - we've used it about four times and every time we've used it, they've sent someone out. They've gotten it fixed and there have been no issues. I think you pay the one-time fee for the person to come back out and if they see an issue, then everything else is taken care of. You don't have to pay for anything else besides that first visit. I think it's good value and I'd recommend them.

My daughter has First American policy on her home. Compared to others, it is less expensive and covers more. Claim submission is also easy and fast. When I did for my washer, they referred me to the local repairman I would have personally chosen. I'd recommend First American for the peace of mind they offer.

It was my wife who first heard about First American. I purchased a home warranty because if something gets damaged or needs to be replaced, it was covered and they can send somebody out to fix it. When my wife submits a claim to them, it's fast. She calls and they send somebody out. They give it somebody who calls us the next day and tells us when they'd be coming out. The claims representative was good. They've always been helpful every time my wife makes the call. I'm the one that deals with them when they come up and fix the problem if we have one. Overall, it's good.

My First American warranty came with my house when I first bought it and I just continued the service after the three year expired. I stayed with them because I had good service within the first year. I had to call out a couple people once or twice at least and we didn’t have real problems. They pretty much do everything for you.

It's the first time in my life that I paid for a home warranty. I bought a home a year and a half ago. After about 8 months, we had a small leak coming from the bottom of the toilet. I called and a service technician came within a few days. He replaced the wax seal. I paid my $60. About 5 months later, the leak began in the same place, same toilet. This time a new technician arrived in a few days. He said the toilet required two wax seals. I paid the $60. A few months later the same toilet began leaking. A technician (first company) arrived in a few days. He said there is a hairline crack causing leak, replaced seal, wrote up an order and said that First American will call and replace the toilet. A week and a half later no call, so called First American and they denied the claim stating 'not normal wear and tear and someone was rocking on it'?

Our daughter had First American in her condo. My husband checked other options but liked their plan. So far we've had good luck. They responded quickly and get the repair people out here quickly. The last guy that came for our garbage disposal seemed very knowledgeable and friendly, and got it fixed right away. It's been a very positive experience and we plan to continue with their service.

They're very quick to fix the problem. They were polite and didn't really question what was going on. They were quick to make the appointment. The person that came out was knowledgeable and very quick. I would definitely recommend First American.

When I bought my house, First American was offered so we bought it at that time. It was the first house I've bought and I didn't know anything about homebuyers' protection. Every time I'd call them for whatever reason it had to do with the house, it has always been good. The people that they contact to provide me the repairs have all been superior. It has always been satisfactory.

We are 100% satisfied with First American. We bought this house 10 years ago and got the policy from the homeowners. All the claims processes were handled very well. They have been very fair. We've recommended them to our friends and neighbors, who have been very happy too.

My wife had a protection plan through First American before I married her. I have a rental property and I've dealt with home warranties before, and they're kind of helpful. I've always been taken care of. I've had a good experience every time I've dealt with them.

The home warranty company that we had before went bankrupt and our daughter told us about First American. The only problem when I submitted a claim was it was at Christmastime and the parts didn't arrive quickly. But it was taken care of and the service was great. They took care of things, made the phone calls and made arrangements.

When we purchased the house, it was under warranty with First American. Their customer service is always friendly and willing to help in any way I need them. Great service and keep up the great work.

First American has been in the family for a while now. I'm a realtor and their vendor handles our real estate office and that's how I found about it. I recently filed a claim for plumbing of our pool motor. The company immediately called afterwards and came over, made an appointment and checked it out. They got the part within a week or so and fixed it. The company was very good and courteous. They presented themselves and let me know when they left. It was a very, very good experience.

I chose First American because of their reputation for covering things that a lot of others refuse to, even though they advertise that they cover it. I've submitted two claims with them. The first one was horrific and the second a breeze. The first one took about five weeks to resolve. Everyone wanted to argue and dispute everything. I ended up having to contact the hotline to the office of the president, left a message, and a young lady called me back shortly after I left my message and walked me through the process and got it all taken care of. On this one, it was just combative but once she got on the phone, it was just days later that the process moved forward and was just a matter of waiting on the parts to come in and it was done. My second claim happened in the winter. It was our hot water heater that literally busted so we had no water at all. The next day, they had someone out and had it repaired. It was awesome. I went from awful to awesome.

Our home insurance broker bought First American for our home. I've renewed my warranty since I've had a favorable experience with them.

It was recommended by our realtor when we were buying our home. First American has always been good. The representatives are always friendly and helpful. Whenever we have something broken, it gets fixed quickly.

We called and they were very attentive to everything that we needed. Their claims representatives were very professional. Within 10 or 20 minutes, they were able to set us up and get somebody on their way out to fix our air conditioning.

When I bought my house, First American was included and overall, I had a good experience with them. I've never had any issues and every time that I call, they tell me that somebody's going to call within 24 hours and they always do get somebody scheduled. It's hard for me to actually schedule their work because I work 7:00 AM to 5:00 PM. But whoever they send out always works around it one way or another. It was great and everybody had just been real friendly and easy to deal with. I'll recommend them.

Our initial contact with First American for service was on 12/30, after our furnace shutdown in the middle of a cold night. The furnace will restart after turning off the power and then turning it back on. I was provided with the name of the contractor by First American, who after a call responded quickly. The technician arrived unkempt, dirty, and with wet shoes walked across our light-colored floors and carpet to get to the furnace in the garage while carrying his tools in a cutoff plastic milk carton. This was a big clue on what was to subsequently happen. After spending considerable time reading our furnace manual, he spent about two hours troubleshooting the problem.

I filed a claim with First American on New Year’s Day and thought it would be a little bit more of a hassle but it turned out to be fairly easy. They’re open 24/7 and after I got off the phone, a technician gave me a call within an hour. The timely manner was the best thing and that’s as good as it could get. The claims representative was great and she was able to answer everything that I asked about my home warranty. In the end, very satisfied!

We've had First American coverage for almost 10 years now. I've been with them since I bought the house and I don't think there was anybody else in our area we could've chosen at that time. Submitting a claim to them has been excellent. We haven't had any problems. We called them. They called out whatever contractor we needed and it was always fixed in a reasonable amount of time.

I heard about First American from my son and daughter-in-law five years ago when I moved to Memphis and I've been with them ever since. They told me it was very good since they had it themselves and they were happy with it. I've had a wonderful experience with them ever since. I've had a number of claims, and not in the same year. But this year I've had two claims and I've had an excellent experience. Once in a while I have a claims representative that doesn't speak English really well but other than that, I don't have any complaints. I really don't have a complaint about that but I have to ask them to repeat. It's kind of embarrassing to me. They help me and I have no bad experiences with them.

My realtor suggested I acquire a home warranty and recommended First American. When I submit a claim, they send somebody out. I pay the $60.00. They look at the problem, they call, fix it and it's all fixed. They've been good to me. Everything has been a good, positive experience. I'd recommend them to anybody.

It was five or six years ago when I heard about First American Home Buyers Protection. I chose them because the lady that I've talked to when I first joined up was really knowledgeable and helped me out what I wanted so that's why I went with it. There's only been one time that I've been displeased with them. That was this last time. I needed an emergency thing because there's no heat in the house and it took them five days to get somebody out there to even look at it. But it wasn't their fault. Two claim representatives came. The first one wasn't very helpful or courteous, but the second one was. The second one was able to answer all of my questions. That was the only bad experience I've ever had with them. I always tell everybody to go with First American.

I learned about home warranties from my brother who worked for a home warranty company. I decided to get one but I didn't want to go with that company because of what I knew about them from the inside. I did my homework and it came down to two but I decided to go with First American. I've been pretty happy with them. I can submit my claim online but I mostly just call. I got it on speed dial. It has been pretty good although I have had a couple issues where people came and temporarily fixed the problem but not 100 percent fixed it. That’s with the shower but other than that whoever they sent have all been really good and they've spoken well about First American which I can't say about other companies. My experience with them has been overwhelmingly positive.

I was using another company that I wasn't happy with and First American was recommended so that's what I have today. Submitting a claim to them wasn't bad. Initially it took a while to get it resolved but everything eventually did. There's no problem with the claims reps at all. There was a time we had a problem with our well over a weekend and it took a while to get the contractor out here. It could have been done a little bit quicker but I was happy with the end result.

Don't want to ever do business with these fools again! This is a BS service. DO NOT BUY this. It's a utter waste of your money. Every time they charge $65 for a visit even if they do not touch your electrical. Their replacement electrical parts is of very inferior quality as well. I just hate them and I was so annoyed that I wasted my money on them.

The real estate agent introduced me to First American and their reputation got me sold. The home I had in D.C. had another home warranty company and I couldn't use my old provider anymore because the house I bought wasn't brand new. I figured it was okay to try First American because I haven't heard anything bad about them. It's a good experience to submit a claim. I just make a phone call, somebody comes, they fix it and we're done. Talking to the claims representative was very easy too. They asked questions and knew exactly what the issue was, which made it easy for them to make the contact to someone.

I first heard about First American from my family in Florida. Submitting a claim to them was very easy. The experience was good. I like to call a live person. I'd recommend them.

A real estate person mentioned First American to me and since getting them, they've been great for us. Everybody was very courteous and prompt. They send out good people to take care of our problem. I can't complain.

It was 2007 when I first heard about First American. The first time I used them, our AC went out. And they came and they had a whale of a time at finding the parts for the compressor outside. It took about two months to have it fixed. I called them up, and they gave me permission to go buy a window unit AC worth $200 so I could stay cool in the middle of the summer until they could get it fixed, and they got it fixed. And that was fine. It took them time to find the unit, find the compressor.

Emergency Plumbing & Rooter was the contractor selected by First American Home Buyers Protection Corporation to address my claim about a problem with the water heater. A repairman showed up the same day (approx. 6 hours after they were notified) and the repairman determined that a new part needed to be ordered. I spoke with their office and I was told the part was ordered to be delivered next day. The parts didn't show up, so I called the contractor's office to request a tracking number. I was not called back.

My wife was the one that got First American. Submitting claims to them was relatively easy. I called and put in a claim, and it said a provider will call me within the next hour or so, and they called me to schedule an appointment. The person on the line was friendly and she answered all my questions. It was a pretty fast service.

I heard about First American when I bought my home in Florida in 2009 and I immediately bought a policy. I had that policy. I sold it. I sold my house in 2013 and moved to California and I bought another house in California in 2014 and I said, "Hey, I need this." So I bought another policy with First American and I enjoy it.

I got First American through my real estate agent. I hated the other one that she wanted and I said no. It was a very nice experience submitting claims. I had submitted two claims before. One, it was my fault cause I left the ice and there was water in my garage. I thought I had a leak in the wall and submitted that claim. Then I saw the bag of ice and called them up and said, “There’s nothing wrong with the house and you can cancel that one.” The other one, we had a clogged toilet. I had to call a plumber and they took care of it. They were very professional and very timely. I called them the night before and the next day, the guy was here to fix the problem. I enjoyed the whole thing and they did a great job.

I looked up First American online. I was just going over the comments and what other people rated, and when I purchased it submitting a claim was fast and convenient. During my first call the person that I spoke to was very nice and patient on explaining everything to me.

It seemed like I got better coverage for the dollars I would spend. I get on their website and submit a claim online. They email me back and tell me that they have received it and give us the name of the contractor that they used. And they have 24-48 hours in order to get back to me.

We've had nothing but excellent experience with the times that we've had to make claims with First American. The most recent experience we had was when we had the problem with our gas stove. It was an older unit and they sent a repair person out to evaluate it. Basically, they did the search to see if they could find the parts, but the actual product is no longer being manufactured. There were no parts to fix it and there was absolutely zero question about replacing the unit. There was no push-back on that. It was a seamless thing. I was very, very pleased with how quickly and how easy it was to get that resolved.

We bought our house and knew that we needed a home warranty right then. Our mortgage lender told us that First American was very reliable. Submitting a claim was very easy and if I have to talk to someone personally, they're very nice and get things done. They've also been able to answer anything I asked.

We made a claim with First American under our home warranty insurance for the repair of our heating furnace. When they assigned us a contractor, I researched them online and found terrible reviews on Yelp. I raised my concerns with First American, but was assured they only used reputable contractors who are vetted carefully.

I was with another home warranty company before but I didn't like the people I had. Their coverage had gone down over the years. When I had an event where they wouldn't repair something, I just thought, what the heck, I don't need that. I found First American in the internet, and it's been great. We've had two claims already and they've been first class service. I like both of the repair people. They were a pleasure to work with and I would recommend First American.

First American came with the house. My ex-husband bought the house for my daughter and we live here. He lives in Germany, so we knew we would need it... I had a problem with our furnace. They were very prompt and solved my problem. Submitting the claim was easy and fast and the claims rep was good.

We were dissatisfied because it took over a month to resolve the issues with the Washing Machine. Often in the process we did not know what was happening and this with the time compounded the situation for us. We had had previous experiences with 1st American and they had been good. We have been a customer for 7-7 years.

Great service. First American was part of the warranty when I purchased the home. I previously had another company, but they offered more coverage. There's no hassle in submitting claims. Their customer service person is pretty helpful. It was a good experience, good company. I haven't had any issues or concerns over the last few times they had to come out.

Our claim of loss was in 01/12/2015 due to a water leak which had damaged our laminate flooring. We contacted First American on Friday 01/16/15. An adjuster K.M., who was assigned to us, contacted us and sent a plumbing contractor the next day and a field adjuster on Monday 01/19/15. He assessed the damaged area and found signs of mold. He relayed the message to our claim adjuster and also advise us to follow up with our claim adjuster to escalate the issue and expedite being that we have two children, a five-year old and a 2-week old baby. The mold abatement and remediation commenced on Thursday. The remediation contractor company started demolition and assessment on Friday 01/23/15. They had found potential presence of asbestos and sent a material for lab testing. This then changed their scope of work and submitted a revised estimate to our claim adjuster.

We spent $1200 on a one-year appliance insurance protection policy for a house we purchased. We've been working with First American for over 2 months now on a malfunctioning range vent hood. They parse words and told me at the beginning that they cover appliances that are "not functioning as intended", which this definitely was not. In fact it's vibrating so much it’s not usable. However, once they discovered it was the motor that was vibrating (at a cost of $900) to replace, their reasoning turned to the vent hood actually had to have a "mechanical failure". So beware of sending your money to them. I'm going to tell my realtor to stop recommending them to new homeowners.

On Nov. 20 I called to report a problem with my washing machine, oven and dishwasher. I was assigned a contractor but they did not come until Dec. 3. The washing machine and oven were both determined to need parts. I was informed the stove may be difficult to get parts for so expect it may be a week before I hear back.

When I bought the house, the realty agent was the one who said, "I suggest you get First American so you can be protected for a year," and he asked the house owner, the seller, to pay for it. That was 15 years ago. When I submit a claim, they're fast to answer and the people that have been coming to my house acted promptly too. I have had just two bad experiences in 15 years and First American resolved it very fast -- as soon as I called, they changed providers. I'm glad I have First American protection because my house is an old house so if it was not for them, it was going to be a money pit. But because ofthem, I've saved a lot of money.

|The claims process of First American was good. Every time I call for service or something going on with the air conditioner, they give me a good service.

When I first enrolled I request full benefits for EVERYTHING on both my warranties. I ask for full coverage to cover every thing that can be covered. I will NOT renew again for the reasons mentioned above. Poor service and you don't get what you pay for. My fees are 41.00 for my first home and 48.00 for my second home and things are what they seem to be. I will also ask the other customer contact the BBB.

I was looking for home insurance and First American sounded more legit than others so I went with them. My experience was great when submitting claims. They are quick and get everything done plus I like the low cost. I would definitely recommend. They are fast, courteous and on time.

I have a client whose daughter sells First American. We were with another home warranty provider, but we chose to go with First American because she sold it, so I wanted to switch over. It's very easy to submit a claim with them, I just go online and do it. The First American team is very good, though I really haven't interacted with them that much since I do things online. We've always had things fixed.

My daughter switched home warranties because she wasn’t happy with the company she was with. She handles my financial affairs and she put me in with First American. Overall, I had a very good experience with them. The only exemption was when the repairman came out to fix my dryer. He came out a couple of times because it wouldn't dry. Things got loose in the dryer while I was running it. I called First American and they switched me over to another contractor.

My experience with First American was good. The service tech fixed it on the first call. He didn't have to leave and get parts. Just boom. And they had terrible reviews? The people that they sent out? But they were great! I'll give them a sounding review. I liked them.

I bought a house in September of 2014 and chose First American for my one year of home warranty service that was included by the sellers. After a couple of months, our sewer lateral backed up with excess sewage flowing into our back yard. I called First American right away and received a work order and appointment with a First American approved plumber within 48 hours. Needless to say, I was pleased with the service. That was where my approval of First American's handling of the situation ended. The first plumber came out, took one look at the backup and said that he couldn't help us and left immediately. We called First American back and requested that a new plumber be assigned to our case since this one clearly had no interest in fixing our problem.

Submitting the claim to First American was easy and quick. The rep was fantastic and the tech was certainly competent. They were responsive, on time, got the job done in a hurry.

First American came with the house I bought. A couple of years ago I filed a claim for the air conditioning when I found out that it was under warranty. I also had an experience with the fan. They put up the ceiling fans for me.

We've been with First American since 2001. It was cheaper at the time but now, it’s not. We’re considering relocating our services. But their service is very satisfying. They are great and take care of their business whenever they say they are. The last plumber who came in was real nice and did his job. There was nothing in between and then he left. I recommended them a lot.

First American was recommended by my realtor. I have a good experience whenever submitting a claim. I've been happy with them or I wouldn't have been with them for ten years.

A friend told me about First American. I did some comparison and liked the product they offered. Submitting claims was easy. The employees were good. They handled what I needed.

Garage door repair - My service request from initially reporting a claim to the assigned company contacting me was within 24 hours. The company also confirmed my appointment the day before. A plus and minus, the repairman came 30 minutes early. A plus because we didn't have to wait and a minus because we thought we had 30 minutes and we were within our family morning routine. It all worked out because the company had called us that morning and informed us the repair person was on his way. In the end, it all worked out and I'm back parking in my garage. Yeah!

I got First American with the 30-year-old house I purchased in 2007. The seller of the home included it in the sale. I thought that it would be a prudent decision to have a home warranty because of the older heating and air systems. The last two claims have been very good. They had a problem with one of the contractors back in 2007 but since then, I really haven't had issues. They've always been very responsive in all interactions with them.

Everything has been perfect. The claims representatives are wonderful. Matter of fact, I have another one for my other house but it's through another company but when that expires someday, I'm going to renew my other home with First American.

My First American experience has been positive. They did what they said they were gonna do. It's easier to do it online than it is to call in a claim. If you set up the appointment online, it's very easy. They do very good follow-up, and every one of the contractors that they sent over were very professional and were able to do the job.

When we bought the house eons ago, it was under the coverage of First American. They have been pretty good whenever we submit a claim. Sometimes it's a little bit of a wait to get in line but not all the time, but sometimes it has happened.. Also the process was easy and the claims representatives were very professional. The experience is very good and we're very pleased.

It's been like years and years, and I was just looking for a home warranty plan. I did have one before. My air conditioning went out when we had real hot weather, like 100 degrees outside. It took them three to four weeks to finally get somebody out here to fix it. They turned around and charged me. Altogether they paid for the air conditioning unit, and I have a heat console, so the heat and the air conditioning had to go together. By the time it was all done, they had charged me about $800, because they said they had to modify the pipes . When they left, I looked and they didn't modify anything but they charged me $600-$700. So I let them go, and went online and searched and found out about First American. Submitting claims to them was good. When I give them a call, they get it done in a timely manner. I've had to use them a couple of times and each time, had somebody come out and get the job done to where I didn't have to wait three to four weeks.

My overall experience with First American Home Buyers Protection is okay. One technician never even called and we ended up hiring our own people. We never received a phone call and the number that was given to me, there was no answer. The second technician wasn't able to fix the problem. The claims representatives were fine, however. They explained the policy to me. We had one outstanding experience and then found out that some of their vendors or some of their contractors are not as good as others. Thirdly, the policy really lacks some protection for home buyers when I thought that my home was actually protected and I wasn't.

I purchased a home and chose First American because of affordability. We filed a claim online. They called to make sure that I knew that it was scheduled after it was scheduled. They had a little bit of internal confusion where they weren't sure if it was scheduled or not. Somebody else called a couple of times but I'd rather be notified more than once than not at all. Everybody was fine. The service that was provided was standard. I prefer to have home warranties on my homes anyway and they use the same standard people that anybody else uses. Based on the one experience it was great.

I had a home warranty that I wasn't satisfied with and heard about First American. Submitting a claim was pretty easy. Most of the claims representatives are okay but I've met several that have been rude and act like I'm getting the service for nothing. There's one woman in particular I talked to that was pretty short and snippy and rude, and treated me like I was a welfare recipient rather than somebody who was paying a premium every month for the service. She kept calling me and telling me she was managing my claim, and the claim extended out for about three weeks or more. One time, I said, "You're not really doing anything for me," and she got mad. But on the whole, they've been pretty good. They’ve done some things that needed to be done but sometimes they’ve been pretty slow to do it.

My daughter was satisfied with the service from First American so she introduced me to them. I now have them and I would recommend them to others too.

I was very satisfied with any service I've had with First American Home Buyers Protection. I have no complaints.

I called First American which I have been with for 10 years.This was not the first time I was treated like this: My bathtub was clogged and the faucet to the tub was leaking. When the plumber came he unclogged the tub and started leaving. I asked about the faucet. He said it was not on order. Sure enough First American did not include it in the order. So here we go placing another order, waiting for plumber again to show up and he said he could not fix it. They sent a second plumber, he took it apart, left it leaking. I had to call First American again, to send a third plumber! It is three weeks since they left. I called First American at least twenty times. The faucet is leaking so much that we cannot sleep from the noise.

We were buying our house and the people that were selling the house offered First American so we took it. And then when it came to re-up, we thought "Let's just re-up it." We've had two claims so far: one was with the air conditioner and one was with the heater. We called and the claims rep took our information and said somebody would be getting in touch with us soon. Each repairman for the two appliances came out and fixed it. Our experience has been great. My son and daughter-in-law and my daughter are looking to purchase a home and then we told them it would be a good idea if unexpected bills or something unexpected might happen. They might want to look into having a home warranty with their home and so they're planning to do that.

First American is excellent and very timely. My realtor suggested it when I bought my house in 2013, and it's been fabulous. I submit my claims over the phone, they give me a claim number and then I hear from the vendor. They get someone out right away and fix the problems quickly. If there's any follow-up, they're very prompt and very good. The most recent claim was in December -- it was my furnace. It faltered again and a vendor actually came out on a Sunday afternoon and fixed it. I thought that was really nice.

First American came with our new home. We wanted to make sure that everything was covered in case we weren't there. Submitting a claim was fast and easy. The claims reps were good. They're very helpful, friendly, and knowledgeable.

Submitting a claim to First American was good and quick. We've had good interactions with their claims representatives so I would recommend them to other families.

My other home warranty had expired. A friend who is a realtor told me about First American then I chose them because of the lower prices. I've only had to submit a claim and it was wonderful. It was easy and fast service. The sales rep was good and knowledgeable.

Every claim has taken soooo long to finish. We had a broken washing machine (clothes washer) that took 6 weeks to complete. 6 weeks without a washing machine with 2 kids is awful! They don't have enough contractors and they just can't get things done. We switched to American Home Shield and they have a 48-hour guarantee. We have had AHS for another home we own (a rental property) for 10+ years & never had problems with AHS. Every claim with FAHW was a mess.

My real estate agent told me about First American. Acquiring a home warranty just seemed like the right thing to do, in case something went wrong or you needed that insurance policy. First American has met all my requirements -- speedy response, and they've just been great. It was a good experience. I had no problem when submitting a claim. I once had an issue with the furnace. The heating element went out so we called. They were prompt and got right on it, and service was great and I have no complaints. I had no problems too with their claims representatives. I would recommend First American to my friends and family members. They were very prompt, very courteous, and very professional.

First American kept me well abreast of everything that was going on, and informed me of the local companies that were to do the job, and so I was very well informed. It was an excellent experience overall!

My son bought a house before we did and bought the protection. His house had had a couple of things that First American took care of so he was so happy with First American and highly recommended it to us when we moved here. First American provides excellent service. Submitting a claim was pretty easy. People were nice and handled it for us. The claims representative was very good. I would highly recommend other people to get involved and get them.

When I purchased my house back in October of last year, my realtor said that the sellers are going to pay for a full year of home warranty for the appliances and what not. I got to pick between three different home warranty companies and ended up going with First American because it sounded like the best out of the three. Not only to suit my needs, but also just financially sound as far as the other options were concerned because the sellers were only going to pay so much. This one covers everything that I wanted it to cover at the time and was within that range.

I placed a service request a few months ago due to some problems I was having with electrical wiring for my lighting in the home. I wasn't for sure if the warranty covered it, so at my wife behest, I called to tell them about the request and make sure. The lady I talked to stated that we had the "upgraded" warranty or whatever they called it, and that it should be fine so I kept the request on order.

I heard about First American from my realtor. I haven't had any problems when submitting my claim. However, the first guy who came out didn't really do anything but the second guy got it fixed. The service seems to work pretty well though.

I first heard about First American through my real estate agent when I bought my house about 10 years ago. There's no problem submitting a claim but sometimes there's a little bit of a delay in getting somebody there. But generally speaking, it's been fine. The claim process is pretty easy. I would recommend them.

Called the company on 12/2 for heater not working & was told the heater is doing good and re-called them back on 12/9 for same issue & they ordered the parts. Very disappointed in the service & no rectification of the situations but got bill for $60 service charge. Still no parts and not fixed yet.

Everything went well. It was just hard connecting on the phone when I called. It took me about three times to get it to work.

I've been with First American for about six or seven years. I was looking and comparing then for a home warranty provider and I saw that they have good reviews, so I went with them. So far, I've never had any issues with them. Everybody has always been helpful and friendly and I've got nothing bad to say. They are always there when needed. They're also always nice on the phone, quick to help me, and always checked back to see if everything is okay and make sure that the service that I needed at the time has been completed, or if the contractor or subcontractor has contacted me to schedule to get it done. They're always right on the spot. Because of this, I always recommend them to anyone I speak to.

Quick and easy. The technician they sent out was knowledgeable and helpful and got the job done quickly.

We got First American when we bought our house. The seller paid for us to have it for a year. We are now renting the house out and so we wanted the protection for our tenants. We’ve submitted a claim once and it was good and easy. Everything went well.

I'd recommend First American to people. I filed a claim and my issue got resolved on the first visit!

The policy was bought on the house I just purchased. First American gave out good service and I have no complaints about it. I simply called the number, they sent somebody out and took care of the job. I was well satisfied.

I chose First American because of the price and the protection. Submitting a claim has been quick and easy and the claims representative was okay. The one problem I ever had was with Sears - it takes forever for them to come out to fix the item, even longer to order a part and even longer to come back and make another appointment to fix it. It’s still not fixed and they’re coming back on the 19th. But I would recommend First American.

My experience with First American Home Buyers Protection has been excellent so far. Their reaction time is really fast. It has been great for getting a vendor out to take care of the problem I might have. When I have a problem, I call and it seems like they always get right on top of it.

When we bought our house, the previous owners paid for the first year with First American. After that, we kept it. They're very good and I've referred people to join too. They're awesome and their rates are a lot better compared to other home warranty companies. My thing is the service. I've had no issues and stuff. We've been very pleased.

We've had First American for over 10 years through our realtor. Filing a claim is easy and their claims representatives are very good. We have mentioned the company to other people that we know and told them how pleased we are with it for a number of years and that if they ever thought about getting one, First American would be the one that we would go with.

First American is great! They’re wonderful. I’ve saved so much on my home warranty, it’s unbelievable. I have two homes - two rentals and a house I live in - and the house that I live in is a newer house, but I wouldn't be caught without a home warranty with my two rentals because they're older property and I've gained 150% of how much I've put into the company. But I've had both my policies a long time so I'm sure I've paid out a lot, but I've gained back a lot too. I have recommended them to 15 friends or probably 20.

First American was the home warranty provider that my mortgage company gave out. Claim submission was very easy and the representative have been very helpful and very nice. The experience was very easy and prompt.

I knew First American Home Buyers Protection since I was an employee of theirs back in 2000. One of the things that I really like is the little magnet that they send me each year with the phone number on it. I have one at work and I have one at home and it just makes it quick and easy to remember the website or the phone number to place a claim. Placing a claim is really quick and easy and their staff is professional and nice. I would recommend them.

My claim is pending for about 3 months now. The claim no is **, it regards with dishwasher and cooktop. The contractor came and promised to get new parts. We kept on hearing for 2 months that parts are ordered but they never arrived, instead the claim got resolved automatically while we were waiting for the parts and hoping to be repaired soon. After about 3 months they have assigned the claim to new contractor. Last time they put me on hold for an hour and again I called. They again put me on hold for 30 minutes. It’s like going in circle. Pathetic service. My last home warranty company was lot better.

I heard about First American through our realtor. Whenever I need to place a claim, it's been real good and their claims representatives are good. They jump on it right away and get it taken care of. I'd recommend them.

First American came as the home warranty with my house that I purchased in 2011. We just renewed it at the end of the year. Submitting a claim has been pretty much hassle-free and they've been very helpful.

Filing a claim with First American has been simple and easy and usually they contact us as soon as possible. They are always helpful whenever I had to talk to somebody on the phone and very fast and very professional.

While our home was under warranty our sewer line began backing up, leaving raw sewage in the front yard. We went through First American and they sent out a great plumber to help. After snaking the sewer and evaluating the situation, the plumber determined that the sewer line needed to be replaced. He said it may not be covered, but that we should be contacted by First American within the week.

My experience with First American was great.

I wanted a home warranty just so if something goes wrong, there's a little insurance there. I got First American because my son has them. Submitting a claim is very easy. I just call and let them know what's going on and they set something up very quickly. The claims representatives have always been helpful and I'm completely satisfied with them. I've had to use them a few times and they've always come right through.

We've had First American for 14 years and so far it's been good. When my daughter bought the house that we're in right now, they were the company that started the one year and we just kept on going with it after that. We never even thought of going with a different company. 95% of the time submitting a claim was fast and within 2 or 3 days, there's a company out here whether it would be plumbing or appliance.

We got First American Home Buyers Protection plan with the purchase of a condo. Soon we found out that the attic was infested with rodents. We called FAH and they sent a contractor over. The contractor, who didn't have a ladder, didn't even look at the attic and said that the attic was infested with rats and FAH only covers mice and left. Next thing I know, I'm billed $60 as a service fee. I called them and complained to one of FAH managers what had happened. He said that he waived the fee. But I received a bill again later. I called again. The operator said that there was no notes of the fee having being waived and why should it. I had to recount the whole story again to him, and finally asked to be transferred to a manager again. After a very long wait the call got disconnected. This is a very poorly managed company and only makes money by charging service fees for jobs that don't get done.

I have had 1st American since 2005. My first experience was with my hot tub shortly after I moved in, and I had never used it. The tech came in, stated bugs ate through the wires, and collected his service fee. In conclusion, 1st didn't cover it. The other times they have covered it, and have always done the minimal work. For example, this passed summer, we had issues with the toilet on my rental property. They did minimal work, and then it flooded. And of course 1st American wouldn't cover it. So again, paid the tech to have no work done, plus the flood costs, clean up costs, toilet replacements, etc, etc. More wasted money.

We bought it along with the house. So far it's been real good. Sometimes they take forever to get here but the people do. Otherwise I've been pretty happy.

Overall experience with First American was excellent. The person was very professional and completed the job in a very timely fashion.

We needed to get our garage door fixed because it had gotten off track. I called First American and they had someone come out within the next few days. Once the contractor was there he said that we would have to pay him additional to get it fixed. He was the only person that was nice during my whole experience. I called First American and they said the coverage that we had (which was just under $500) does not cover adjustments or doors but it does cover assembly. Really? My door is not broken, a roller was off the track and needed to be reassembled. No springs are broken. No new parts.

Got this insurance when purchased a house, tried to use it. You never reach them on the phone, they never reply you back at their website fahw.com. Their contractors arrive at your house, take your co-payment and vanish into thin air. You never reach them as well on their phone numbers. If you are lucky and have some patience, you will probably get the problem resolved within a month or two. Not sure if you can wait that long when water does not stop leaking.

Our house is 10 years old so I figured we might start having problems so I should be getting covered. My sister who is a realtor referred me to First American. We’ve submitted two complaints since last summer and they both have been attended to immediately and the service has been good. Claims rep was good. When we make a claim, they get the service people to call us within 24-48 hours. They do and they take care of the problem and that's it. It's very easy.

I heard about First American from co-workers. I heard from others that the experience they had was good so I chose to go with that. It's been a great experience, it is prompt and the response was good. I rate it five.

When we first got our home, 8 years in May, the realtor who showed us around signed me up for First American and she paid for the first year. It's been several times that I've had to use them for claims and I've been more than satisfied.

First American was just one of the things that I got after I bought a house as it sounded like a good thing. Submitting a claim was always good. They’re very responsive and get it done quickly and under the terms that were agreed upon. We had it great. I'm happy. End of story.

We are very satisfied and "comfortable" with the way we have been related to, and with the practical service we have received from First American. They are definitely trustworthy. We have been with First American for 14 years, and will continue to be so as long as we are able to "rattle around" in this house!

At first, I was quite pleased with this company. When we had an issue with our hot water heater, we put in a service request on Friday morning and a contracted plumber was out that morning, assessed the situation and ordered the new water heater, and advised us that the tank should be disconnected from the breaker because it was unsafe to use the water to due the leak in our tank. We gladly consented to the inconvenience if it meant keeping our family safe. That's where my good opinion of the contractor and the home warranty company ends. First, some pertinent background on the type of professionals with whom First American Home Buyers works.

When I bought the house, First American was the warranty provider purchased by the seller and we continued the coverage. I have submitted several claims and they have been handled very well. The last one I had a little problem but it was resolved and my appliance is working beautifully now. The claims representative was very good.

My realtor introduced me to First American. Overall, I've had a positive experience with them. I’m just in the process of renewing my claim. The representatives I worked with were positive and helpful, but as of right now, I’m not covered.

On November 30, 2014 (around 8am), I called First American Home Buyers because one of my water heaters didn't produce hot water. First American had one plumbing company come out and they deemed that the water heater needed replacing. First American then called two separate electricians who also deemed the problem was with the water heater not the electricity. First American told me that they had finally located a water heater to be installed and had the plumbing company scheduled to come around the middle of December.

First American has been good up to this point. I've had some problems with the last one, but the technician returned with no problem at all. Finally did get everything to work properly, so service was great.

The people that we bought the home from bought First American for us. It's been fine dealing with their representatives.

I am a current and highly disappointed customer of First American Home Warranty. I originally purchased my home warranty contract with First American in 2011 after learning about the company through Pentagon Federal (PenFed) Credit Union. I am a 21 year active duty Navy Sailor and probably would have never considered a home warranty with First American if not for the company being featured/endorsed on PenFed website at the time. Thus, like the military and its affiliates - I truly believed First American was a customer focused company that prided itself on integrity-based service and a commitment to excellence. I've been paying $59.00 a month for First Americans Premier Plan with the First Class Upgrade. Well, there is nothing first class, excellent or loyal about the way First American treated me as a customer when I recently filed a claim on 12/10/2014 for a water emergency/leak between the interior wall in my master bedroom and the exterior brick adjacent to the exterior water hydrant/hose bib.

First American was given to me by my realtor when I bought the home. It has gone just fine but I have nothing to compare them with.