First American Home Warranty Reviews

I haven't had any problems except with my dishwasher. Other than that, I have found First American very pleasant to work with. Fast service and good price. Submitting a claim is very easy -- a couple of phone calls and everything is set up. It's good to have so I'm going to continue with them.

When we bought our house, the previous owner had First American and it seemed like a good idea so we decided to renew with them. When we had to submit a claim, we called it in and it went very smooth. It would have been nicer if they were faster but there wasn't any problem getting it done or getting people to come over. The claims representative on the phone was very helpful. We only have one claim so far and it worked out very well. The claims people and the repairman were very friendly. They came timely right when they’re supposed to so we’re very pleased.

Some friends of mine told me what a good company they were and so far, I've been very pleased with them. I've had them for 3 years. I've got two houses and a rental house also that I have with them. But they don't give you a discount until you put a third house on it. I don't think that's right. My only wish is that they could give you a discount if you add a second home to your policy. That's probably why they throw it out there because they know they're not going to have to give anybody a cut. But I think they ought to offer you a discount when somebody had another house to a policy.

I pretty much like First American. Some of the people they send out seem like they should look into them a little better. But as far as what they do and how they treat us, they're as quick as they could be and what falls after or whatever isn't on them, it's on the contractor. They are very helpful. We appreciate that we have the service.

I wasn't very happy with First American. It was horrible. I wanted to cancel my contract so I called up and got the information on how to go about doing it. I was told that I was due a refund because I paid before the year, upfront. Then after several emails and phone calls, I was told I wasn't eligible for any kind of refund. They told me that it was because I had utilized them once during the course of the year.

First American was offered through when we bought our condominium. The first time the guy came, my husband was the one that was with him. Someone came out to check our air conditioning unit. We weren't dissatisfied with the service that he gave us.

Whenever we submitted claims, First American has been really great about everything. We don't have any problem with them. Their claims representatives have been great. They answer all your questions and then, after you're done, they ask if you have any other claims. They're really good.

Our house was an older home so we needed to purchase a home warranty and went with First American based on the recommendation of our realtor. So far it's been great, they get back to us within 24 hours from submitting a claim.

We placed an order for repair of our faucet, sink, and tub. They failed to send out a contractor, we were forced to hire our own plumber. When bills were submitted for reimbursement they refused to honor our request. We then allowed to have their vendor look at our sink, and he removed the stopper, and called it a repair- even though it was still backed up. We then went ahead and called another tech who fixed the problem. We are forced to wait to see if they will reimburse us, or file a complaint in small claims court.

If I were able to give a zero star rating, I would. This company is a complete scam. They tell you that you will receive a full refund if you cancel your contract within 30 days of it beginning. They also do not provide your contract to you until your contract begins. I cancelled my contract with this company within 3 days of the contract beginning due to ridiculously poor customer service we received upon trying to file 2 claims. We never saw one vendor; never received one second of service from anyone. More than a month after cancelling my contract, I received a letter saying that only 60% of my money would be refunded. After calling multiple times, I was told that my contract (which I still have not received to this day) states that they will keep some of my money if I attempt to file a claim. Apparently they keep 40%! Complete scam. Avoid at all costs!

My washer stopped spinning and extracting. I called in a service request and had to wait about 10 days for a serviceman. He came and said it was going to be too expensive to fix but FA wanted to research parts on the 20-year-old machine. I was promised an answer in 3 days. On the 4th day with not a word, I called up and was informed Sears never gave the part info (not true) and they'd have to send another man out. My case manager wasn't in and he'd call me tomorrow. He did, mid-afternoon, with an attitude and no sympathy. Stuck by the lie of not having the part numbers and said nothing would happen if I didn't have another worker out. I then asked for a manager. He was more understanding and set up someone to come out 2 days later.

First American was authorized to debit my account on the 27th of every month. They screwed up my February payment and they were told I could not afford two payments in one month. They were OK with that as long as I caught up soon. I checked my account and they took out the payment on the 13th and were going to take the next payment on the 27th. The policy has been canceled. Don't let them have access to your account.

Week 1 Monday. My water heater leaked, called First Am for claim and emergency service on Monday pm. 1st contractor called me immediately and said sorry they do not service electric water heater. Ask me to call First Am. Called First Am and was waiting on phone for like almost one hour and finally got thru and told me that they can't confirm as they need to speak with contractor and already closed. I asked if she can contact me back, she said no they have no "outgoing" call.

My previous home owner had First American and I renewed it. Claim submission has always been very smooth and I have no issues with them. However the contractor they hired delayed a couple of weeks because they had no parts. They didn't have sufficient parts to fix the problem the first time they came and had to order it. They came back again uncertain and didn't order the right parts but still it worked. So I'm not satisfied with the contractor but not with First American. With First American, it's been very good.

2 months without refrigerator: the unit needs a new control board. It has been 2 months of back and forth and now I learned that the board needs to be rebuild which will take another 4-6 weeks.

First American was recommended by my brother. It's better than the other warranty company I was using as far as what they covered. I never had concerns or complaints. They've been very good as far as sending out a contractor who addresses it as quick as possible whenever I submit a claim. I like that they actually cover Freon refills which other warranty companies don't and they were able to replace my HVAC system when it was necessary to replace as opposed to beating around the bush. It's been wonderful so far.

We've never been disappointed with them. My husband does the submission of our claims and he never had any problems with them at all. They're always nice and our experience has been very good.

First American came with our first home in Castro Valley 18 years ago. I just renewed it and stayed with them all those years. I bought another home in Arizona in 2008 and in 2009 I put that house over to them as well and when we sold our house in Castro Valley and purchased this house it too came with a home protection plan that wasn't First American and was paid for for the first year. When that was up I switched it over to First American because I've worked with them for so many years and I like the level of service that I have received from them. They're always very helpful. One thing that should be noted with their company is that they choose local people that are good companies. With the other protection plan company it would say you got 48 hours and sometimes it would take later where they would have all the parts.

A guy I used to work with said he was with the company and that First American was very good. At the time me and my wife had been thinking about getting a home warranty so we talked about it, finally decided to go for it, and it turned out to be real good! They help you along the way so it's real easy when you need to file a claim. Everything has been really great.

Submitting a claim with First American Home Buyers Protection was pretty easy. Their claims representatives were efficient, professional and courteous. I have recommended them.

The guy came out, figured what the problem was, ordered the part and had it fixed later that day. Everything was very good, no concerns whatsoever. We've used them last summer or the summer before and everything’s always been fine.

This is great to have with an older home like ours because when we bought it, we didn't really know exactly what we were getting as far as all the appliances, heating, air and everything else. Our realtor had the previous owners of the house to put in the contract that they would pay for First American for us for a year, since we were buying the house. And then we renewed it. We've had a couple of claims since, had a few things fixed like our oven and a few plumbing issues, and it's been good because First American's service is above and beyond. Everything's been taken care of and in a timely manner.

They are completely helpful when I call and I really appreciate it. But today I just received a bill and I don’t know why is that because we pay the garage door opener professional cash.

I thought that the electrical problem in my house is in order. I've been calling twice already. Somebody told me I have to rewire the whole house. But then I asked the electrician, he said that First American doesn't do it. Every time I had to give them a call back, they would come over here and then I have to be charged $60. The first time they sent a guy to come over he asked me what's wrong and I would say it was some breaker problem. Another person said “What's wrong?” and he said 'Breaker'. I don't know why every time they come over here they change the breaker. I'm not an electrician so I don't know. I'm not happy about the system and I’m not letting myself pay for it continually. But I don’t have a complaint with the worker. He came over and fixed the problem.

I'm not a very handy person so it's nice to be able to call somebody and have things taken care of. So, I kept up with First American that the person that I bought my home from had in place. Their price is reasonable and I didn't see any reason to change or go shop. They're very good and it's very easy to submit a claim - I'm often on the road and I can just call a hotline and have an automated menu talk me through and get an appointment scheduled. The cost versus the service has been fantastic and it's something that I would keep and recommend to people.

They're very good and helpful. Very prompt in taking care of our claim. We really appreciate it. We've had First American Home Buyers Protection for years since we purchased our first home. It came highly recommended from our builders.

The first year of coverage came with the house as part of the package when we bought the house. We renewed it because it's a good product and they've been very responsive. When we call they pick up the phone and put together a ticket really quickly and we’re normally contacted by a contractor within the next couple of hours. I’ve done some of my claims over the phone, I’ve done some online, and the reps are courteous and always prompt. I’d recommend them to anybody.

The fellow that came was very good. I’m glad we got the insurance.

Sometimes I do feel that First American don't look further into the problem. For instance, there was a time when we had problems with our central air and heat and the guy wasn't even here 5 minutes when he said “Oh, you need a new unit.” He didn't check to see what the problem was that we had called about. Then we had to call the second time to have them come and check it out and they took care of it. So we had to pay twice for service call when we should have only paid one time. But that's the only time we had difficulty with First American. We have used them regularly when we have problems in the house. Everyone has been great and has answered our questions though the waiting time does take a while.

When I bought the house, the first year with FAHBP was arranged, either it was through my real estate company or the seller. When they contacted me to tell me the year would be up, I figured if I can go through a year with being happy with the company then why wouldn’t I go ahead with the same company? So I renewed it.

My wife bought First American years ago and it's great. It has helped us out numerous times when we were in a crunch with something breaking or needed somebody to come out to look at an appliance to fix it so it's definitely a good option. There's a very speedy turnaround time when filing for a claim. If we call today, we get a response either later that day, depending on what time we called, or at least by the next day that a claim has been submitted. A person from the company that's going to come out and do the work calls within a couple of hours after that. It's very affordable. It's a must for homeowners to have since it saves a lot of money in the long run. If you think you might have something going out in a couple years it's definitely worth to start buying it now. The premium's very, very cheap and I highly recommend it to other people to get it.

I've been with First American for a while. It’s very easy submitting the claim. But I had an issue when it was at one price then it went down and back up. When I called and inquired as to why it went up, they talked about the region I lived in which I didn't necessarily agree with. Also, I had several people come in and work on one AC unit that they finally replaced last year. Somebody went up in my attic and did something wrong. The piping started to leak. He did some damage to one of my inner rooms as far as the ceiling.

Initially I bought coverage for my rental property from First American based on the recommendation of a friend. He said they were a good company and he didn't have any complaints about them. I've had FAHBP for over 10 yrs now and I'm very satisfied as a customer. I like the customer service and really appreciate them. They make my life a lot easier. Keep up the great work!

I contacted the claims department on Friday, February 27, 2015 to report that my hot water heater was leaking water into the pan on the bottom and draining quickly out the side wall of the house. They sent a plumber the next day who determined that the heater needed to be replaced. First American ordered the heater on Monday and set the plumber up to install it on Wednesday. Sounds good but that is when all went bad. The heater did not arrive at First American's supplier until late Wednesday, the plumber was booked on Thursday so was then scheduled to install on Friday morning at 10 am.

I would recommend First American Home Buyers Protection.

It's easy to submit a claim with First American. You could do it online or by phone and it works pretty well. Their reps were concerned and helpful. They're all good.

I'm a widow and First American Home Buyers Protection made it easier for me than trying to always have to find somebody whenever I needed something.

It's very easy to put in a claim. I would recommend FAHBP. We bought home warranty as our house was built in '86 and we thought it would be a good thing to have.

We purchased a home and First American was suggested by the realtor. It was very easy to submit a claim and the rep was good.

It originally came with our house when we bought it. The house is now a rental property that's why we looked at all the coverage and the cost of various home warranties, balanced everything out, then decided to stay with them in the end because it made sense. So far it's been great. It's pretty easy to submit a claim. Had my wife contact them first to file a claim after getting a call from the tenant while I was on the road, had a follow-up call with them later because I knew more of the situation, and it was a very positive experience working with them.

My sister-in-law recommended First American to me because we didn’t have insurance at home. I live by myself because my husband works out of state, so I wanted to be secured that when something gets messed up that I have something reliable to come and fix it. Us women don’t know how to do anything. And when I call, the person that took care of me was very nice and immediately called the contractor to come and fix whatever was wrong in the house.

The home warranty I previously had wasn't working and I was very dissatisfied with them. So I dropped them for a whole year and purchased home warranty from First American (my daughter-in-law recommended them to me). I haven't been with First American for very long, but so far it's really good, very fast with claims, and they have no qualms at all about covering issues. I can request specific companies too as long as they are on their list. I would recommend them to anybody.

First American was recommended to us. It has been great and the people were very good.

I had First American for about 13 years now from my wife was still living. When we first moved in this house she's the one who got them, I just paid for it but it's been good for me since she passed away. They always come by the next day and give me good service. I'm an ex-supervisor so I kind of like to observe people and the people that came in the last time took care of business the way they're supposed to. There was no messing around. They got it done and they were gone. I like the way that they go about their business.

It's fine doing business with First American. I would recommend them.

Submitted a claim and it was easy. The rep that handled the claim was good. Chose First American as my home warranty provider because my realtor had good things to say about them.

Part of the purchase of our house is the First American warranty. I recommend it. Doing claims with them was easy.

Purchased home warranty from First American for peace of mind in case something were to go wrong in buying a used home. I wouldn't be out of pocket a lot of money because I have protection available. Calling in is somewhat difficult simply because I had to go through a lot of automated stuff where I had to give a lot of voice commands that aren’t always received at the other end but other than that the experience was good.

I've had quite a few claims with First American and it has all been really good. Usually they'll go within the first day when they call and, within the few minutes whenever I call when they could help me, they would get somebody to come over to work on whatever's broken. Sometimes I might have to wait another day but it's been a really good experience. I have been really glad that I got them and I wouldn't go without having them again if I moved.

Easy claims process. Had good experience when calling them in regard to my claim. I would recommend.

I looked into getting a home warranty to have some protection on appliances and air conditioning. First American was really good, very responsive and helpful. I made a phone call and someone set me up with an appointment. The technician was responsive, explained everything, and the whole process went pretty smoothly as far as getting parts in and getting the labor done.

When we bought our house about six years ago our realtor had First American included into the contract and we have been buying warranty from them ever since. Submitted my claim to them and was surprised because it was actually really easy.

We've used First American before so my wife decided to look into it upon acquiring a new home. I had a problem with my pool motor, and the people tried three times and brought in a motor which was not compatible with my system which they should have found out before installing it. I had to pay the pool company $150 or $160 to modify my system so it will be compatible and I've had nothing but problems with it ever since.

Was easy to submit a claim. Happy with the service.

The owner of the house before us had First American so we just kept on extending it. They're fast and to-the-point.

First American did the repairs quickly. The entire experience was good.

We've had First American for a long time. It's great. Never had a problem with them.

When I bought my home, the homeowners who I had purchased my home from purchased it for a whole year and I decided to keep it. It has been eight years now and I still have an active account with them. When I have a problem, First American is really quick on getting people out. They're awesome and I'm well pleased in all the services in our account. Keep up the good work.

My daughter has two houses with First American and was happy with it so I went with it too. Submitting claims was easy and everything worked out fine.

Two months ago I called them late at night (it was after 9 pm) because I have a problem with our heating. The person helped me right away, took all information needed, and had it resolved the next day.

My friend told me that there are some companies that help people when they need a service done at their appliances or anything at the house. So I said alright, and then I looked into that option. I just call or email First American when I need them, and it goes pretty fast now, since before, it took a long time before I would get somebody on the phone. But when you do it via email or the website, it's a lot faster.

First American took care of my claim when I needed it. I only had trouble one time with the process and it was with the electrical because I wasn't happy with the company they sent out.

I have been with First American for a couple of years now. It's been pretty good and I recommend having them.

The home I purchased several years back came with First American. I stayed with them because I liked the efficiency on the calls. It has been very easy to handle incidents or calls. Claims representatives were excellent and the response was quick. I haven’t had any problems with them. They take care of everything I need whenever anything comes up.

First American is really good and I really appreciate them. They're pretty fast on getting somebody.

When they make mistakes, they have people there willing to take it and try to find solutions.

I checked First American's scope of work and compared it to other providers, and decided to go with them. It was very easy to submit a claim online and I had no problems dealing with their claims reps.

I would recommend First American to anyone and everyone. When I bought my first house many years ago, it came with First American, and everyone has always been great. When I bought a new house, it came with another warranty company which I used for a year or two, and they were not as accommodating and not as easy to work with. They argued every single claim and it was painful -- so unlike the service I've come to appreciate from First American.

Knew about the home warranty when the escrow officer that I was working with was at another title company and then she went over to First American. The warranty has been good and the reps are fine to deal with when submitting my claim.

Everything is good with First American. I recommend it.

I was with another provider and they quit paying for Freon so I checked into First American. We had a trouble with one air conditioning guy, but there's nothing they can do about it. The guy was just stupid. He had to come back three times and we had water in our roof, but that wasn't First American's fault.

My grandmother and my mom both used First American before. I have them too and I can say I'm extremely satisfied. They're a little bit higher in their rate than the first provider I had but a lot better service.

I had an awesome experience. I absolutely love it, and I recommend First American to everyone.

The realtor who helped us when I purchased my house about 6 years ago talked really good about First American and recommended it. Everything's super easy, we're super satisfied. Their team was very helpful when I called. But the only thing is the contractor that they have in the little town where we live were not always as good and we're not as happy with them. But we're happy with First American.

I'm satisfied with their service. All of my claims were addressed except for one. I had called it in and it's probably been almost a year ago, and I left about five messages but I never ever got a call returned on it. I got frustrated with it and took care of it myself. I wasn't very happy with that because my wife and I work six days a week. I didn't have time to sit down, call and complain to drag them out. Seriously thinking about dropping the coverage but I haven't.

First American was already in the paperwork when I bought our house. I bought their warranty and also the home property policy. It's an old house and has some issues. I call and somebody is here to fix something usually within hours. I can't ask for anything any better than that. They have been very good and all their workers have all been excellent. I've had no problems with anybody. We've used them for 9 years and I'm pretty well satisfied evidently.

It's been fine. I give them a call and they send somebody out.

I'm very satisfied with First American home warranty and I already recommend it to several families. I purchased this warranty because all my appliances, washers, dryers, and everything was new. If something is up, it's gonna be cheaper to fix it than buy another one.

I recommend First American.

They were able to fix everything. The last claim I submitted was for our washer and they sent someone out that same day. The only time I had an issue with them was a couple of years ago in my little house wherein they kept putting off coming out to fix our heater. I found out the guy they assigned was tied up on 2 to 3 jobs and it took him 3 to 4 days until he got to us. But overall, First American always had real good service and as long as they stay that way I'll be with them.

I have recommended people to use First American. Claims submission is easy as the representatives are nice.

This is the first time we bought a house and my friend told me that it would be better if we get home warranty on our house from First American. I also heard so many good things about them. I said I'll give it a shot to see if we like it. And, I love them. First American was really, really good to me when I talked to them on the phone. I already did one claim about my washer and I know the fault is not with the people that I talked to. It was Sears' fault because they kept on telling me that my washer was okay and I had to call First American again and I asked, "Do I have to pay another $65?" They said, "No, ma'am." Everything is okay. They're terrific and I'm very satisfied with them.

The people they sent showed up when they were going to show up, and fixed what they could fix. When they couldn't fix it, they got the parts and came back to finish the work. The entire process is so easy and I have no problem recommending them.

Bought a home and figured things would break down. So on recommendation of a realtor friend of mine I bought a home warranty from First American and have been with them the last 15 years. It's easy to submit claims and I haven't had any problems with them. They're very nice and helpful. The service they offer is cheaper than if I wait and hire a contractor myself.

Filing claims with First American is very easy -- everything was handled in a very business-like manner and was done properly.

The 1st issue was with my fridge. It was fixed very promptly and everything was fine. Then I had issues with my heat pump- the problem here was not so much with 1st American as it was with the sub-contractor. It took over a month to resolve the issue due to the sub-contractor's failure to communicate with me. Overall I'm happy with 1st American.

We bought our home less than a year ago and had an appliance issue and contacted First American since we were provided with a home warranty through them as part of the home purchase. Initially the representatives at First American were ok (not great) and opened the claim and had the contractors contact me for an appointment. After the first visit, we were referred to an appliance contractor and then everything started to fall apart. The appliance contractor had to make multiple trips and order a part. After he returned and made the "fix", we no longer had hot water (we previously had hot water the entire time). This contractor did not know what he was doing and would tell me one thing and then tell his office something else. The contractors office was also rude when scheduling appointments (I have further researched them now and everyone else has had similar problems with the girl scheduling and the repair people).

The house already has First American when we bought it and we figured it was convenient and the prices were right so we kept it. They always acted quickly with our claims, which can be submitted easily and quickly. I also never had any issues with the claims representative when we called. They took the information and set up the contractor to come take care of the issue. Everything is good with them.

The company I'm now with screens the service request and informs me when something may not be covered and then I have the option of having them come out or not. I wrote this service request stating what the problem was and I knew my vents needed to be cleaned. I didn't know it wasn't covered until the guy walks in my house, looks at the vents, and says it wasn't covered, and walked out after trying to sell me on his service for cleaning my vents which I rejected. Contractors ask for their $65 up front. This guy did not because he had not done anything but make a sales call.

I used to have a different home warranty company but I didn't like it so my brother told me that for protection, First American is a good company and that he has it. When I filed a claim once, the claims rep, Michelle, discussed everything with me. She was a great person, understand everything and has put in everything the right way. When I had a problem with my refrigerator, they had a good response but the person who was supposed to come that day didn't come. He called and told me that because he was so busy, he'd come the next day and he fixed it and there was no problem. Thank you very much for the great company you run, First American!

The house was already covered by First American when I bought it. I just kept on going with it. I never had problems when submitting claims. They respond fast and were very good. Nothing bothered me. They have excellent representatives. The only thing that's inconvenient for me is when I want to place the order and it was a little bit long until I get to actually finalize my order. But it's not a big deal. The rest is really easy and they usually resolve my problem.

I'm very satisfied with First American. I've had the policy since I bought my house about 16 years ago and have had no problems with their representatives. It was very easy to submit claims and everything seems to be fine.

So far, my dealings with First American is good. I would recommend.

This is not an American warranty company. This is a foreign scam. You will not find this out until you have a major repair. It took me three years to find this out. As long as you have minor claims, such as stopped up sinks or an bad outlet, you won't notice the scam. They charge you monthly $50 and when you have a problem, they dispatch someone locally and you then pay that person $60. I filed a claim for a water heater and it never got replaced. I got the run around for three weeks. Until I said to hell with this company, canceled my account and paid to fix it myself.

I've had several issues with AC unit and heating unit. The response of the contractors is always adequate. The only issue I've had in the past occurred when the indoor air handler needed to be replaced and the time it took for warranty approval.

First American's claim process was very easy and I've always had very good experience with everyone I've ever spoke to on the phone. The plumber that they sent from J.O. was one of the nicest service people that we've had at our house.

The only issue I have with First American was the amount of time that they would send technicians out. My washing machine had to be repaired more than three times before they decided to replace it. That was kind of an ordeal because I would have to go to the laundromat to do my laundry for maybe over a month or so before that was taken care of. But other than that, I've been pleased with all of the services, and the technician was fine. I'm a pleased customer.

My wife chose First American for us and it was perfect. The claims process is easy, plus their representatives are good and courteous. It's a good experience.

We have been trying to have our heating system fixed for more than 3 weeks. The company never returns our calls, and always has some excuse why the part is not in. It has been 10 degrees outside some nights, and all the company has offered us is 150 for space heaters - clearly inadequate for our 4500 square foot house.

I’ve had good experience with First American. I've never had any problems with them.

First American has a very outstanding service. They've been excellent, very professional, prompt, courteous, and easy to work with. They have either fixed or replaced anything that has been broken or needs to be fixed. But if the claim is filed on weekends, there will be delays. But other than that, they will be here in the next 12 to 24 hours. I would recommend -- as a matter of fact, I got my mother on with them. She's very pleased herself. It has been a wonderful experience with First American.

There is too many stories to mention but I will start with the most recent encounters. At the end of 2014 we had a leak under our sink. They sent someone out and determined it was a garbage disposal line but he couldn't fix it. I literally was held hostage in my house for 4 hours, each time over the course of a week. Finally a contractor replaced this line and manage to break out circulating hot water pump. It took him 4 weeks to get out and replace it.

First American get things done pretty quickly. I can usually make the phone call, have everything set and ready and know within 5 to 10 minutes what's going on. Communicating with the claims rep has been pretty good. I'm very happy and satisfied with them.

When we bought our home, it came with First American Home Buyers Protection. Then we let it lapse but we eventually got a call from an agent from First American and we decided to go back with them. Less than a month after we got our policy, our hot water heater went out and they replaced it. They took care of it quickly. They've been terrific.

I have been satisfied with First American as my home warranty provider and with the ease of access via online. The service is easy to use. They responded in a timely manner and their contractors too. I got them as they have salt water pool as part of their coverage. I never had problems submitting a claim. Certain contractors might have some problems but overall I've had good response from First American. I never had to speak with anyone when I file claims since I do it online and they never had to call me back since my issues were already taken care of by the contractor they sent.

I like the quickness, the response, and the easiness of submitting a claim online, in my own time.

We had First American with our old house so when we moved to a new house, we also got them because of their great service. Whenever we call, they show up on time. Very professional. We haven't had issues with them so far.

First American was included when we bought our home. We stayed with them eventually due to the service that we received. Claims processing is not difficult, actually very easy and their representatives are very courteous. It has been a very positive experience with them and I'd definitely recommend their services to others.

First American was recommended to us by our real estate agent when we bought our house and we went with that recommendation. It has been good - we've used it about four times and every time we've used it, they've sent someone out. They've gotten it fixed and there have been no issues. I think you pay the one-time fee for the person to come back out and if they see an issue, then everything else is taken care of. You don't have to pay for anything else besides that first visit. I think it's good value and I'd recommend them.

My daughter has First American policy on her home. Compared to others, it is less expensive and covers more. Claim submission is also easy and fast. When I did for my washer, they referred me to the local repairman I would have personally chosen. I'd recommend First American for the peace of mind they offer.

It was my wife who first heard about First American. I purchased a home warranty because if something gets damaged or needs to be replaced, it was covered and they can send somebody out to fix it. When my wife submits a claim to them, it's fast. She calls and they send somebody out. They give it somebody who calls us the next day and tells us when they'd be coming out. The claims representative was good. They've always been helpful every time my wife makes the call. I'm the one that deals with them when they come up and fix the problem if we have one. Overall, it's good.

My First American warranty came with my house when I first bought it and I just continued the service after the three year expired. I stayed with them because I had good service within the first year. I had to call out a couple people once or twice at least and we didn’t have real problems. They pretty much do everything for you.

It's the first time in my life that I paid for a home warranty. I bought a home a year and a half ago. After about 8 months, we had a small leak coming from the bottom of the toilet. I called and a service technician came within a few days. He replaced the wax seal. I paid my $60. About 5 months later, the leak began in the same place, same toilet. This time a new technician arrived in a few days. He said the toilet required two wax seals. I paid the $60. A few months later the same toilet began leaking. A technician (first company) arrived in a few days. He said there is a hairline crack causing leak, replaced seal, wrote up an order and said that First American will call and replace the toilet. A week and a half later no call, so called First American and they denied the claim stating 'not normal wear and tear and someone was rocking on it'?

Our daughter had First American in her condo. My husband checked other options but liked their plan. So far we've had good luck. They responded quickly and get the repair people out here quickly. The last guy that came for our garbage disposal seemed very knowledgeable and friendly, and got it fixed right away. It's been a very positive experience and we plan to continue with their service.

They're very quick to fix the problem. They were polite and didn't really question what was going on. They were quick to make the appointment. The person that came out was knowledgeable and very quick. I would definitely recommend First American.

When I bought my house, First American was offered so we bought it at that time. It was the first house I've bought and I didn't know anything about homebuyers' protection. Every time I'd call them for whatever reason it had to do with the house, it has always been good. The people that they contact to provide me the repairs have all been superior. It has always been satisfactory.

We are 100% satisfied with First American. We bought this house 10 years ago and got the policy from the homeowners. All the claims processes were handled very well. They have been very fair. We've recommended them to our friends and neighbors, who have been very happy too.

My wife had a protection plan through First American before I married her. I have a rental property and I've dealt with home warranties before, and they're kind of helpful. I've always been taken care of. I've had a good experience every time I've dealt with them.

The home warranty company that we had before went bankrupt and our daughter told us about First American. The only problem when I submitted a claim was it was at Christmastime and the parts didn't arrive quickly. But it was taken care of and the service was great. They took care of things, made the phone calls and made arrangements.

When we purchased the house, it was under warranty with First American. Their customer service is always friendly and willing to help in any way I need them. Great service and keep up the great work.

First American has been in the family for a while now. I'm a realtor and their vendor handles our real estate office and that's how I found about it. I recently filed a claim for plumbing of our pool motor. The company immediately called afterwards and came over, made an appointment and checked it out. They got the part within a week or so and fixed it. The company was very good and courteous. They presented themselves and let me know when they left. It was a very, very good experience.

I chose First American because of their reputation for covering things that a lot of others refuse to, even though they advertise that they cover it. I've submitted two claims with them. The first one was horrific and the second a breeze. The first one took about five weeks to resolve. Everyone wanted to argue and dispute everything. I ended up having to contact the hotline to the office of the president, left a message, and a young lady called me back shortly after I left my message and walked me through the process and got it all taken care of. On this one, it was just combative but once she got on the phone, it was just days later that the process moved forward and was just a matter of waiting on the parts to come in and it was done. My second claim happened in the winter. It was our hot water heater that literally busted so we had no water at all. The next day, they had someone out and had it repaired. It was awesome. I went from awful to awesome.

Our home insurance broker bought First American for our home. I've renewed my warranty since I've had a favorable experience with them.

It was recommended by our realtor when we were buying our home. First American has always been good. The representatives are always friendly and helpful. Whenever we have something broken, it gets fixed quickly.

We called and they were very attentive to everything that we needed. Their claims representatives were very professional. Within 10 or 20 minutes, they were able to set us up and get somebody on their way out to fix our air conditioning.

When I bought my house, First American was included and overall, I had a good experience with them. I've never had any issues and every time that I call, they tell me that somebody's going to call within 24 hours and they always do get somebody scheduled. It's hard for me to actually schedule their work because I work 7:00 AM to 5:00 PM. But whoever they send out always works around it one way or another. It was great and everybody had just been real friendly and easy to deal with. I'll recommend them.

Our initial contact with First American for service was on 12/30, after our furnace shutdown in the middle of a cold night. The furnace will restart after turning off the power and then turning it back on. I was provided with the name of the contractor by First American, who after a call responded quickly. The technician arrived unkempt, dirty, and with wet shoes walked across our light-colored floors and carpet to get to the furnace in the garage while carrying his tools in a cutoff plastic milk carton. This was a big clue on what was to subsequently happen. After spending considerable time reading our furnace manual, he spent about two hours troubleshooting the problem.

I filed a claim with First American on New Year’s Day and thought it would be a little bit more of a hassle but it turned out to be fairly easy. They’re open 24/7 and after I got off the phone, a technician gave me a call within an hour. The timely manner was the best thing and that’s as good as it could get. The claims representative was great and she was able to answer everything that I asked about my home warranty. In the end, very satisfied!

We've had First American coverage for almost 10 years now. I've been with them since I bought the house and I don't think there was anybody else in our area we could've chosen at that time. Submitting a claim to them has been excellent. We haven't had any problems. We called them. They called out whatever contractor we needed and it was always fixed in a reasonable amount of time.

I heard about First American from my son and daughter-in-law five years ago when I moved to Memphis and I've been with them ever since. They told me it was very good since they had it themselves and they were happy with it. I've had a wonderful experience with them ever since. I've had a number of claims, and not in the same year. But this year I've had two claims and I've had an excellent experience. Once in a while I have a claims representative that doesn't speak English really well but other than that, I don't have any complaints. I really don't have a complaint about that but I have to ask them to repeat. It's kind of embarrassing to me. They help me and I have no bad experiences with them.

My realtor suggested I acquire a home warranty and recommended First American. When I submit a claim, they send somebody out. I pay the $60.00. They look at the problem, they call, fix it and it's all fixed. They've been good to me. Everything has been a good, positive experience. I'd recommend them to anybody.

It was five or six years ago when I heard about First American Home Buyers Protection. I chose them because the lady that I've talked to when I first joined up was really knowledgeable and helped me out what I wanted so that's why I went with it. There's only been one time that I've been displeased with them. That was this last time. I needed an emergency thing because there's no heat in the house and it took them five days to get somebody out there to even look at it. But it wasn't their fault. Two claim representatives came. The first one wasn't very helpful or courteous, but the second one was. The second one was able to answer all of my questions. That was the only bad experience I've ever had with them. I always tell everybody to go with First American.

I learned about home warranties from my brother who worked for a home warranty company. I decided to get one but I didn't want to go with that company because of what I knew about them from the inside. I did my homework and it came down to two but I decided to go with First American. I've been pretty happy with them. I can submit my claim online but I mostly just call. I got it on speed dial. It has been pretty good although I have had a couple issues where people came and temporarily fixed the problem but not 100 percent fixed it. That’s with the shower but other than that whoever they sent have all been really good and they've spoken well about First American which I can't say about other companies. My experience with them has been overwhelmingly positive.

I was using another company that I wasn't happy with and First American was recommended so that's what I have today. Submitting a claim to them wasn't bad. Initially it took a while to get it resolved but everything eventually did. There's no problem with the claims reps at all. There was a time we had a problem with our well over a weekend and it took a while to get the contractor out here. It could have been done a little bit quicker but I was happy with the end result.

Don't want to ever do business with these fools again! This is a BS service. DO NOT BUY this. It's a utter waste of your money. Every time they charge $65 for a visit even if they do not touch your electrical. Their replacement electrical parts is of very inferior quality as well. I just hate them and I was so annoyed that I wasted my money on them.

The real estate agent introduced me to First American and their reputation got me sold. The home I had in D.C. had another home warranty company and I couldn't use my old provider anymore because the house I bought wasn't brand new. I figured it was okay to try First American because I haven't heard anything bad about them. It's a good experience to submit a claim. I just make a phone call, somebody comes, they fix it and we're done. Talking to the claims representative was very easy too. They asked questions and knew exactly what the issue was, which made it easy for them to make the contact to someone.

I first heard about First American from my family in Florida. Submitting a claim to them was very easy. The experience was good. I like to call a live person. I'd recommend them.

A real estate person mentioned First American to me and since getting them, they've been great for us. Everybody was very courteous and prompt. They send out good people to take care of our problem. I can't complain.

It was 2007 when I first heard about First American. The first time I used them, our AC went out. And they came and they had a whale of a time at finding the parts for the compressor outside. It took about two months to have it fixed. I called them up, and they gave me permission to go buy a window unit AC worth $200 so I could stay cool in the middle of the summer until they could get it fixed, and they got it fixed. And that was fine. It took them time to find the unit, find the compressor.

Emergency Plumbing & Rooter was the contractor selected by First American Home Buyers Protection Corporation to address my claim about a problem with the water heater. A repairman showed up the same day (approx. 6 hours after they were notified) and the repairman determined that a new part needed to be ordered. I spoke with their office and I was told the part was ordered to be delivered next day. The parts didn't show up, so I called the contractor's office to request a tracking number. I was not called back.

My wife was the one that got First American. Submitting claims to them was relatively easy. I called and put in a claim, and it said a provider will call me within the next hour or so, and they called me to schedule an appointment. The person on the line was friendly and she answered all my questions. It was a pretty fast service.

I heard about First American when I bought my home in Florida in 2009 and I immediately bought a policy. I had that policy. I sold it. I sold my house in 2013 and moved to California and I bought another house in California in 2014 and I said, "Hey, I need this." So I bought another policy with First American and I enjoy it.

I got First American through my real estate agent. I hated the other one that she wanted and I said no. It was a very nice experience submitting claims. I had submitted two claims before. One, it was my fault cause I left the ice and there was water in my garage. I thought I had a leak in the wall and submitted that claim. Then I saw the bag of ice and called them up and said, “There’s nothing wrong with the house and you can cancel that one.” The other one, we had a clogged toilet. I had to call a plumber and they took care of it. They were very professional and very timely. I called them the night before and the next day, the guy was here to fix the problem. I enjoyed the whole thing and they did a great job.

I looked up First American online. I was just going over the comments and what other people rated, and when I purchased it submitting a claim was fast and convenient. During my first call the person that I spoke to was very nice and patient on explaining everything to me.

It seemed like I got better coverage for the dollars I would spend. I get on their website and submit a claim online. They email me back and tell me that they have received it and give us the name of the contractor that they used. And they have 24-48 hours in order to get back to me.

We've had nothing but excellent experience with the times that we've had to make claims with First American. The most recent experience we had was when we had the problem with our gas stove. It was an older unit and they sent a repair person out to evaluate it. Basically, they did the search to see if they could find the parts, but the actual product is no longer being manufactured. There were no parts to fix it and there was absolutely zero question about replacing the unit. There was no push-back on that. It was a seamless thing. I was very, very pleased with how quickly and how easy it was to get that resolved.

We bought our house and knew that we needed a home warranty right then. Our mortgage lender told us that First American was very reliable. Submitting a claim was very easy and if I have to talk to someone personally, they're very nice and get things done. They've also been able to answer anything I asked.

We made a claim with First American under our home warranty insurance for the repair of our heating furnace. When they assigned us a contractor, I researched them online and found terrible reviews on Yelp. I raised my concerns with First American, but was assured they only used reputable contractors who are vetted carefully.

I was with another home warranty company before but I didn't like the people I had. Their coverage had gone down over the years. When I had an event where they wouldn't repair something, I just thought, what the heck, I don't need that. I found First American in the internet, and it's been great. We've had two claims already and they've been first class service. I like both of the repair people. They were a pleasure to work with and I would recommend First American.

First American came with the house. My ex-husband bought the house for my daughter and we live here. He lives in Germany, so we knew we would need it... I had a problem with our furnace. They were very prompt and solved my problem. Submitting the claim was easy and fast and the claims rep was good.