First American Home Warranty Reviews

First American is exactly who they say they are, has a good product for the price and covered everything I wanted. They have professional claims reps, and everybody who has serviced my equipment are very qualified. They keep their word for me and have done everything they tell me they would do. It’s been good quality work, and I’ve been satisfied.

First American is affordable and dependable. They have an easy and straightforward claims process. I had no problems with the knowledgeable and courteous claims representatives, and most of the technicians have been pretty good. It's been a hit or miss with the techs because one time a guy came out, took one look at my air conditioner, and said "I can't help you." But I still recommend First American.

All positive for First American. They know how to take care of their customers. Submitting a claim with them is easy as well. They were given as an option for us when we were purchasing our home.

First American has been excellent so far. They are come on time. They always do an excellent job, but I was wondering if they have vendors closer to me, or maybe they pick the best people.

I'm happy with American Home Buyers, and I've already renewed it once. I have only filed two claims, and they were prompt on both of them. I just had an unusual circumstance when it got down to repairing my hot tub. There wasn't anyone in the neighborhood that would fix it, and I said, "Why am I paying you if there's nobody here to fix it?" So they told me to go the manufacturer which there's a local person whom all the parts would've come from but they made me pay the fee. The way it worked out was, I paid for it and they reimbursed me because these people would not wait for American Home Buyers to pay them. They promised me in writing that the money ($1,500.00) would be there in 10 days, and it was. They're dependable and reliable, so I recommend them.

Have read other person's reviews and sum that certain areas have real poor are contractors. We had one guy come to fix a garage spring and try to up-sell what was needed by an enormous amount. I am savvy and can use the internet, I am willing to enter conflict in a good enough way - eventually I paid no more than the required deductible of $60 after some assertive haggling. First American came through with all four issues with our home over this past year, and the other contractors were knowledgeable and clear in their plans for repair. We are re-upping for next year given the house is forty years old and some items are sounding shaky. So... wish us more good luck!

I haven't had to use First American as I didn't have something to fix yet. But so far, I have no problems with them and my experience with them is excellent.

It's pretty easy to use and I usually submit claims online so I don't normally talk to anybody except when we've run into a problem recently with our Meadow Lakes house. It's under First American because nobody wants to work with the other home warranty companies. The last time, we had to get our own contract and they reimbursed us. That was okay but it's wasted a lot of our time until we realized that nobody's gonna respond. I've got a claim for an air conditioner right now and we're hoping that works out. Nevertheless, we're mostly satisfied and we've not really had any complaints.

Overall, we had a good experience with the claims process as well as the service we received on the unit.

This has to be one of the worst companies to have.. They do not cover things that say are. I'm tired of paying 60 dollars for them to come out and do nothing at all. This has happen to me 4 times now.. Look for another company. Don't use this one or you will be very unhappy also and waste your money like I did..

My sister told me about First American, and so far, they have done whatever they could to try to accommodate us. It was pretty easy submitting a claim – their representatives were very helpful. However, the people from Fast Response, the company they sent out, were terrible. They're the problem, not First American. Every time we called or needed assistance, First American has been really great about helping us out and getting our claims done as soon as possible, so I would recommend them.

I'm happy with First American because things do happen and it’s easier for me to strap up $65.00 than $1,200.00. But I'm very disappointed when they email me and say the new plumbing company is coming for my plumbing. They changed the company for the plumbers but I don't know why they had to change contractors because the other one has been our lifesaver.

BE AWAY. This is the first and the worst home warranty company. After they agreed that my microwave is covered and they gonna fix it, the technician showed up after a week and he said that he is going to order some parts to fix my microwave and he charged me $60. The day after that they called me and told me that my microwave part is not covered by the warranty and they can't fix it, but the funny thing is they said they can not give me back my $60. Be away of this company. BE AWAY.

I like First American's price. I called them yesterday but nobody called me back. However they have been really good so far. The claims representatives have been very courteous and the technicians are very nice and knowledgeable. They seem to be working out well for us.

I've been happy with the way things worked with First American and I'm just pleased knowing that I got the coverage.

I already had home warranty before and I was very dissatisfied with them, so I switched to First American. The claims process was very good. We only had one claim, it was very smooth. The technician was nice, knowledgeable and took care of all the problem. I upgraded to the better - in the renewal somebody called and changed to the premium.

We got First American when we first bought the house. Their claims process is easy and the claims rep and the technicians were good. They do good when you need somebody to come out and fix something.

First American was already on the house when we bought it about ten years ago. The claims process was very good and very easy. There have been so many technicians that have come to our home and most have been good, one was not so good. We were out of town and our hot water heater broke. We called them and then somebody came out and they gave us a price. I said that this shouldn't cost us anything because it's under our insurance and they wouldn't work. We paid them $507, plus the First American paid them.

Getting a home warranty seemed like a good thing to do on an unknown property. We got First American as it came with the house. Their claims process was very easy. The claims representative and the technicians have been very good though they had one bad provider come out and when I brought it to their attention, he didn't come back. When I need them, they're easy to get a hold of and easy to deal with.

I have two rentals and my first home warranty was with a different company when I bought my second home. I've literally had home warranties on my houses for 10 years and it's worth it. I did get burned once going with a company that was a scam. It was one of those fly-by-night home warranty companies that literally come in and they give you really low rates and then they disappear. First American gives me inexpensive peace of mind. Claim submission with them is really easy too. I enjoy being able to go on the internet and just type it all in. Recently, my refrigerator is not working. I was able to schedule an appointment in the same process with Sears to come out. Every time I've ever had a technician out to one of my rentals and stuff, it’s worked out well and the things have gotten fixed, it’s been great.

I rented my house and have a damage in it. To avoid me on headaches or some problems, it will be better for me to get a home warranty. It's a peace of mind. I got First American and submitting a claim to them was very easy. The claims representative was very polite and professional. I just called and told them that I had a problem with my garage door. They were very fast and efficient. I'm very happy.

When I bought my house 15 years ago, First American was part of it and I just kept renewing with them. I've always had a wonderful experience submitting claims and their technicians are very, very good.

It seems as though our issue has been resolved and we are now getting cool air. I am sorry it had to come to this, but we had to do something to get results. We do appreciate the help and we feel better about our situation. Natalie was professional through out the whole ordeal Thank you very much

Horrible! Every time I've used them it's been a problem. They once sent out contractors who have worsened the problem, then I had to get my own contractor to repair it. Then they didn't find someone to come out for an emergency issue so again I had to find my own. This warranty came with my home when I bought the home but I'm getting another that I'll pay for out of pocket.

I've been with First American since about 2003 or 2004. The real estate agent that sold to us our house recommended it. It's been wonderful. As a matter of fact, I have recommended them to other people that I know. The only thing that I'm not so crazy about is the fact that their service fee has gone up drastically and I wonder if eventually I will not be flushed out of their service. To do repair, that probably cost 30 or 40 dollars - that becomes prohibitive. Their service fee and per-call service fee has gone up but I'm totally satisfied with their warranty or service. It would be great if they can put a brake on the service fee, because it's just been going high. Otherwise, First American have been excellent.

First American has been very satisfactory and helpful whenever I've had a problem. I've been very happy with it.

It's been a great experience with First American. I have one on my rental house and two on our first owned houses. When they come out, they're nice and very timely.

I've been with First American for fifteen years since I bought the house. The house already had them so I just I kept it. The claims process and my interactions with their claims reps have been both good. First American always did what I asked for and I have had no problems. Overall, my experience with First American has been very good and I have recommended them to others!

When we bought this house, they purchased the home warranty for us the first year and we've been renewing ever since. It's easy to submit a claim with First American. I just call them. The claims representatives are always courteous and able to answer my questions. I know that they always get me taken care of in a relatively short period of time. Of course, they can't always be held responsible for their vendors but they always provide me with a phone number that I can call if they don't get a hold of me in number of days. That's worked out well.

The house that I bought was not new. It's built in 1994, and it's a good thing I did get insurance because I needed two toilets out of three right away. They broke within a week of my moving in. And then my stove wasn't working properly and I called for that and they fixed it. And then I had a trash compactor that wouldn't compact. Processing all these claims with First American was very simple, I just made a phone call and they made an appointment for me through Sears. I guess that's who services these appliances and things here in this area. It just went very smoothly. Their techs were very good, helpful, efficient and clean, and did what they needed to do. I was happy with all of it.

We incurred several needs for the warranty to help out and were only helped one time. We had a microwave go out the week after moving in and had to wait almost a month and a half before having a new one installed. The biggest problem we had with First American was trying to get a plumbing issue fixed. We had a leak in the shower drain and inlet pipe and had water running under the carpet in our bedroom. After 2 weeks, someone finally came out to look at, and confirm we had a problem. After not hearing from anyone for another week, I call First American and am told that the contractor that came to look at it can't fix it and that First American can't find anyone else to fix it either. I was then told that our only option was to take the cash-out and contract it out ourselves. We were also told that the contractor had to be licensed and bonded or we would not get any money for it.

When we bought our house, it came with First American as warranty provider. We've had no problems with them at all. We'd call in and from there they'd call like for the air conditioner or for the washing machine, and the service is great.

We thought it would be beneficial for us to get a home warranty so we got one and I'm very satisfied with First American. The technicians they've sent are very good and submitting a claim is very easy.

My home was brand new and I had it built in 05. Once the actual warranties of the major appliances and the major things in the home had started expiring, I figured I needed some protection in regards to things going wrong, so I looked into getting home warranty and found it was a good thing to do. I had gone to a different provider and I was extremely unhappy with the guys they were utilizing as part of their service. I had a plumbing issue and the plumber was awful. I quit them and I looked and I got some recommendations about First American so I went ahead and went with them.

The people at First American were pretty fast and easy. They were very helpful and got straight to the point. They handled the necessity issues first. The technicians that came to my house were also very helpful. They also referenced future problems that may occur or simple fix issues. When I had an issue with them having to order a part, the part came as fast as possible.

When I purchased my home the realtor told me about First American. Every time I've had issues with appliances, it's fast and has always worked out. I would recommend First American.

We've had First American for a while now. Their claims submission process is extremely easy, even my husband can do it and their claims reps have been all great. The technicians they sent though were questionable, kind of a hit-or-miss. We've had some plumbers that we've had to call back, or miss something that they were supposed to do, or didn't do something or didn't do it right. On the whole though, they've always been responsive, friendly. They're the best insurance company that I've ever worked with and I won't do without them.

We've had First American for four years.They've always been willing and prompt with getting to issues when we've had problems that needed to have them taken care of. They've followed the timeframe that they told us that they would service us within. I felt that it’s been a valuable thing to do and we definitely save a good amount of money with things that needed to be repaired. So it’s a good experience and they seem to be up on their side of the bargain as well. I would recommend them.

When I bought the house my realtor recommended First American and said that everyone was switching to that. He said that all the realtors were happier with it and so far we never had a problem submitting claims. I do it over the phone, never done it on the computer but they've always made it very simple.

When we bought the condo four years ago, the policy with First American was on the contract so we just continued to renew it. However, getting the repair work done is a slow process.

They have worst irresponsible customer service and claims department. It's close to 2 months and my fridge has not been fixed yet. They do not have efficient contractors who can work. Contractor came with a wrong part during weekday. I had to take a day off from work for their mistake. Every time I make a phone call, I get a response like "what can I do" and "it's your problem, not ours". I hope someone from there read this. It looks like they only reply to good reviews. Definitely not recommend to anyone. I will change mine as soon as this expires?

So far, the people First American sends me are outstanding and I've never had a problem. In submitting a claim, all I do is call and ask somebody to come and do a check up, and they just send them here. I had a call early part of this year and I thought it was First American calling for a yearly check so I let them come. Due to some health issues, I didn't get it right but they came, did their thing, I gave their fee and off they went. So when First American people came because my heater wasn't putting out heat as it should, I was appalled at how much was wrong that the other company said it's all just fine. Also, the other company told me that my unit upstairs had mold but First American people told me that most of the units have that spread on them due to the moisture and it really isn't a problem. I will never use anyone but First American ever.

First American has been very good in terms of me calling when I've got a problem with a piece of equipment. They've replaced water heaters and disposals, worked on refrigerators and they have been very good with that. The only problem I had with them was convincing them that we'd moved and that we were canceling the plan for one of the houses we had. I got a little irate with a young lady on the phone and told her that there was no reason for them to keep hounding us about it since we had to move and the people who bought our house had gone with another plan. Finally, we did get a letter from them that that policy had been canceled. We still got it on the other house we own and we've got it on the house that we're living in now. They're a good company, they just don't always pay attention to the customer when they say they're changing something.

The overall process is satisfactory. I usually submit claims to First American online and there's an automated response that comes back. The contractor will then call me usually within 24 to 48 hours. So, it's good to hear directly from the contractor. There are no behind the scenes.

I like First American. They've been great every time I've needed to use them.

First American came with the house when we bought it. They have good service and they know their business. It's also easy to submit a claim and I like that the $60 copay was all we have to pay. I like their product and the price is reasonable for what we get.

We purchased our home and it came with a one-year warranty that was through First American from the sellers. Just before it expired we had received notification to see if we wanted to renew it. We saw how much money we had saved on it the first year that we were in our home, so we thought we would go ahead and renew it. So far, we've been very pleased with it, I never had any problems when submitting claims.

In case you are ever looking for a homeowner's insurance company DON'T USE First American Home Buyers Protection. They were fine in the beginning, but after the last experience I feel that the company has become corrupt! I had a problem with my washer flooding. Without testing it at all, the repair person "diagnosed" the problem as mold due to poor maintenance. He said we'd need to remove the mold for $180 before First American would cover the gasket, which was also implicated. First American absolutely refused to pay for this cleaning saying it is routine maintenance (there is nothing in the machine's manual suggesting that dismantling and cleaning the unit is routine maintenance. This was also reiterated by a rep from LG).

Got approval for outside contractor to fix operating arm for garage, got email approval $125 for outside contractor no need to call unless over $125. Same problem in Dec 2014. Same company advised work only guaranteed for 30. Claim denied May 5. Said not covered and I had to pay the $102.53. Same part why not pay. Got run around from rep. My first experience with this company wasn't any better in December. The contractor collected the copay, this time I had to pay and be reimbursed.

My friend's been using First American and I trusted her judgement, that's why I chose First American over others. I've only submitted one claim and it was easy. The technicians who came into my home were great, professional and quick. So far it's been a pleasant experience. I didn't have any problems and things went very smoothly.

First American sent a plumber from Rite-A-Way Plumbing day before yesterday, May 4, 2015 to address a problem with a toilet, and shower/bath diverter that was not operational. The young man was polite, respectful. However, did not have the skills necessary for the job. After convincing him that the toilet had overflowed 3-4 times before, he brought in a piece of equipment he called a cable and worked on the toilet with that. He also replaced something in the toilet tank.

I've never had any problem with First American. The claims representative have been all very good. I'd recommend them.

I learned about First American through a relative that had them already. When I submit a claim they do it all online which makes it very easy and I don't speak to a representative any more. The technicians have been great and we've been very satisfied with their work. There was one time though, about two years ago for an air conditioner that we had to ask a second one to come out, but after that, everything's been fine. They're very dependable.

My overall experience with First American has been very good although I had a bad experience the summer before last summer with the company they sent out with my air conditioner. I was a month without air conditioning and I will never have that company come back to my house again. Not to say they didn't come out ten times, because they did but they never fixed it so I've had it with them and told First American to not send them again. First American sent somebody else out and they fixed it the first time, and I never had any trouble since.

First American was the home warranty company that the mortgage company was using at the time and I've been with them ever since. I haven't had any problems submitting claims. Sometimes it takes a while to get contractors depending on what the problem is but I have recommended them and people have used them that I know.

I took 6 months before reviewing because I did not want to be too angry. But this company is a scam. Please save yourself the hassle! It is true there are some good reviews. I am convinced the majority are fake but some just got good luck with it... it is a gamble whether or not you will be a lucky one but the odds are not in your favor. Companies like this have to make money and they won't make money doing a quality job fixing your thing. They make money by pleasing a few people to say they DO fix things and the rest of us are like this. I have had 2 claims that have all been nothing but an extremely time consuming hassle and more money out of pocket. Here are my claims, I couldn't exaggerate or make this stuff up if I tried.

The First American representatives were prompt and timely when submitting a claim. It’s just that I had a garbage disposal put in about two months ago and it has already gone out. It should be under warranty. When I called in again, I still have to pay the service fee even though it’s all under warranty and I don't understand it. If it’s under warranty, it should be taken care of completely. I'm waiting on them to email me about that. I'm kind of iffy on how I’m really going to refer a home warranty to other people because this is the first year that I've ever had to do any claim, and so it depends on how it'll all work out.

When we first bought our town house in 1988, I wanted to have a year's safety net so we asked the seller if he would pick up at least a year of home insurance and he selected First American. We had them ever since and we've been with them for a long time. We used to have to call First American for claims and sometimes there would be a delay but it's understandable. But now, we can just go online and do it, and it's great. Also, I never had a problem with the claims reps. Once, I forgot to update a debit card when I had to change the number and didn't get it changed in time. They called and were very nice about it. I love First American and I'd recommend them!

I had a pretty good experience with First American. They're prompt at getting everything resolved and if I have questions, they had always an answer. Everybody has problems here and there but their problems aren't drastic.

I'm very happy with the timely response. First American sends out very qualified people. Overall, it was an excellent, pleasurable experience.

This is my second claim with First American and they've handled this very well. It went quick and easy.

We received our First American policy from the person we bought the house from and just continued it. We had no problems with the process and the experience up to this day is ideal. I'd recommend them to anybody. Other than a couple of little glitches when they came to check my water heater one time, they do their jobs pretty good. Some of them are a little hard to understand because some of their English isn't that good.

Sometimes when I call First American, they can actually tell me something to look for so I don't even have to have a service person out. If that doesn't work, they'd get somebody out there quickly so my experience with them has been good. I would recommend them.

I don't have any complaints with First American because it's always done pretty well. The online form is pretty decent which I'm able to fill out and normally get a response from them within a day and then have contractors out within two or three. I had to have my air circulator replaced and it would have been about an $8000 or $9000 job but since I had the home warranty, it ended up being about two grand because it was an upgrade in model because they couldn't replace the exact model that I had. It paid for itself in the amount of time that I've had the house. I actively recommend First American to people that I know are buying homes now.

April 4 I submitted a service order because my garage door opener was not working. Sears was contracted for the repair. The technician checked the issue and determined that the tension rods needed to be tightened, which was not covered by the contract. He recommended a couple companies for the job. I contacted one of the companies and they immediately decided that the tension rod was broken. I questioned their determination because I couldn't see anything broken. I had the company replace the tension rod, which cost me $200.26. Within 2 weeks the garage door was not working. I contacted 1st American Home Warranty and identified the issue again and that apparently I paid $200 for nothing.

Filed a claim in March because my AC compressor had been making a very loud noise and it had just gotten unbearable. Tech assigned was L&S Air who was poorly rated by the BBB. L&S confirmed the compressor was failing but indicated that FAHBP would only repair if it stopped working altogether. Instead L&S wanted to charge me over $100 plus the $60 call fee for a leak detection which wasn't covered by my policy. I called FAHBP and complained and they paid for the leak detection and for L&S to get the compressor running again. I also expressed my concerns that the compressor would fail soon, when it gets hot. FAHBP indicated that they would only replace the part if it completely quit working regardless of the part failing to operate correctly. It's now 100 degrees and as self predicted, it failed. They said the FAHBP wouldn't replace the compressor unless it quit working.

My wife was really sold on First American. She learned about it through her hairdresser when she was complaining to her about trying to get somebody up to repair something. She gave us their 800 number because she had it for several years and was satisfied, so we called and hadn’t been disappointed. Calling is quite easy, but as far as going online, we have never successfully been able to do that. It’d go to the login stage but we never get past that part of it so we always ended up making phone calls and going through that automated portion of it. Their people were fantastic. So other than that, we've given out the name of the company to several of our friends. I tell them about it and how it has always worked every time. We've had several people that have gone to First American.

They catch everything that I said they would. I'm highly satisfied with First American and I would recommend them and I will use them all the time.

I got a year free coverage from First American when I bought my condo and I continued it. I've always had good responses from their people. It's not that I ever had a bad experience but in the last couple of years things have improved. I also noticed there's one company that I've used several times and they're very efficient. I did have one guy who never returned the call for my air conditioner but that was years ago. Over the years I learned about the different companies and I’ve gotten pretty specific about who I want. The people they sent come right on time too.

We’ve used First American for a couple of years and it was excellent. However, I recently had issues with them processing payments against my credit card and ensuring that our warranties are renewed on time and everything of that nature. But outside of that, they’ve been very, very good and they’ve helped us out through a lot of situations.

An agent who was helping me said that having First American would benefit us and our home. I've been with them for five years now. It's pretty easy submitting claims with First American online. The claims people are good, so were the technicians who came to our house. I'd recommend them.

Submitting claims with First American was very easy and smooth and the claims representative was good. The only thing is that on some jobs, the coverage doesn't cover every component. We've had a water heater replaced twice and each time, there was some additional cost in addition to the regular co-pay and that's frustrating. The reason is because of the contractor's claim that the unit is not up to code and therefore the work has to be paid for by the client. But it's just a way of adding extra costs.

First American came free for the first year and we anticipated that there might be some issues. So instead of having to deal with expensive repair costs, we decided to stick with it. In the online claim submission, there were multiple things that were wrong and it wasn't clear that we had to specify two separate claims that could be done on the same claim. Other than that, the process wasn't too bad. I'm glad that there is an online option. First American is a great service to have when something goes wrong. I wouldn't want to go without it.

I've been in the real estate industry for years so that's how I've known of First American. It’s satisfactory. We had one claim and everything went smooth, very straightforward.

We decided to get a home warranty because our realtor was telling us how good it is for our home. We chose First American because they offered more with better prices. Submitting a claim has been extremely easy. We have never had an issue when we call the claims representative so they are amazing. They're on top of it and they put the customer first, so I like them. I recommend them to everybody.

I had First American along with the home that I purchased and my experience in submitting claims with them has been excellent. I've encountered no problems with the reps. However, some of the contractors that provide service are sub par, which I guess is part of the system. We've had issues with a couple of them when I was trying to fix an air conditioning problem. So I called someone I knew that was in the business and they recommended someone who took care of the problem and I had to spend for it.

We've only had to ask for one claim with First American and it was pretty smooth. I called and they called the electrician and everything was great. They came out right away. I like how quickly and smooth they reached out to the contractors and then the contractors responded. I didn't have to explain, re-explain, or try to explain myself what the needs are. Once they understood what we needed, there was no problem. It was great from the field representative to my calling for my service a year later.

First American is very good. They always do what they say they're going to do and that's the most important thing to me.

First American was called on March 16, 2015 to address a non-functioning double-oven. The hired contractor evaluated our oven and indicated that the control panel and keypad needed to be replaced. Problem is that there isn't a replacement control panel for our oven. The contractor informed FA. No response from FA for at least 10 days until I made a call/online comment on April 4. The FA rep apologized for the delay and indicated that they would do an evaluation to determine if the whole oven should be replaced or send the control panel for repair. I was told to expect a call the next day regarding the evaluation. No call from FA.

I've had First American for almost 10 years and they have been great. No problems working with them. I call to have someone come out, I pay my deductible, and they fix what needs to be done. I've referred them to a bunch of my then co-employees, and they have signed up already.

When we bought our house in 2001, the previous owners had the First American policy with it so I kept the policy. All my claims have been satisfactory, except for one. They sent out for our hot water tank and then they finally found and sent a company out, which was really good.

Submitting claims with First American is easy. I have a couple of concerns that others may not have like if my AC goes out, I have a pet who cannot survive elevated temperatures. If the AC goes out, I've got to have it immediately repaired in the summer because of it and this house heats up pretty fast. In both instances where the AC went out, they were very quick to get it done, so more than pleased. First American provides excellent service. I'm not that thrilled with the charges for the termite stuff but other than that, I'm more than satisfied with them. I'm not going to drop the coverage.

I knew that if I had anything that stopped working it would be hard for me to fix it so I decided to sign up with First American. My sister had told me about them. Submitting a claim has been really easy. You just go online, fill out the claim form, and they'll call you and schedule the appointment and you're done.

First American has always been a good company as far as I know. It was suggested to us when we bought our home. Submitting claim with them was pretty easy, I just get on the internet and write them about the problem I'm having and they just send someone to come up to the house and look at it. They've been fine and I've never had any problem with them.

First American is one of the best investments I've made in buying a house. When you're buying an older house, there's a lot of things that break down. When I bought my house, I bought the home warranty with it and it was for a year then I decided to keep it. There was a break for a little while and then they called me back and I decided to go ahead and continue with it. It's been a blessing. It's been really, really good. The submitting part of the claim is very easy. It just takes a little bit of time. If you have patience, it's fine. I'm very happy with it. Fantastic.

FA has refused to return a single phone call. When calling the (800) number we are told since the claim is a large amount that the person taking the phone call and the supervisor are not allowed to authorize repair (approx. $7,500 for HVAC units). They said the decision is only made by a manager. We ask to speak to a manager and they repeatedly refuse to provide a manager's name, contact #, or have a manager call to discuss the multiple week delay. FA retaliates against our repeated inquiries by purposely not responding via online web inquiries for their maximum 72-hour allowance update. We have yet to have a single rep contact us with a confirmed purchase order for the parts, ship date, receive date, or reimbursement for two prior service calls. Due to not having phone numbers or names to any upper management, we went to investor relations website and posted a media inquiry for someone to please have upper management contact us - nothing.

I've had no problem with First American and would recommend them over any of the other warranty companies.

We bought our house 3 and a half years ago and First American came with it. We just kept renewing it. The claims process is very easy and the reps are good. At least 2 of the last 3 times I used them, I've done them online so it's easy when I do it that way. It has been fantastic with them for the past few times I've used them.

They've done an excellent job every time they've come out. Submitting the claim was really easy, convenient and stress-free. I just filled out a form online then somebody contacted me within 24 hours. They're really nice and friendly and they always call back.

Pursuant to the terms of the warranty which I have been paying for 15 years, First American is required to initiate repairs within 48 hours. First American did not do this. The first claims representative told me the warranty does not mean what it says. The supervisor agreed 48 hours meant 48 hours. However, despite the fact that First American promised me the repairs would be initiated in 48 hours, they were not. The technician that was supposed to come out had not even called by Tuesday when repairs should have been initiated. I called First American. They called the technician and told me, "SORRY, the technician can't come out until Thursday." After about one hour on the telephone, First American agreed to call another one of their contractors, who said they could come out on Wednesday. This contractor was A+.

I liked the people that First American sent out for the dishwasher and the washing machine. But I was very, very upset with the people they sent out for the air conditioner and I won't have those people back again.

I found out about First American through the internet. And when I made a phone call to buy a warranty, I was told that the seller of this house already purchased a First American Home Protection. So far, I am satisfied and have a mixed experience with them. Mixed in the sense that currently, I’ve had an experience with my living room leaking from the roof since yesterday. And since I called yesterday morning up to now, nothing is still being done. I did, however, have a very good interaction with the claims representative. So, I think they are responsive, but not very.

Our experience with First American has been wonderful. I had a garage door issue and they came out, fixed it, done, gone. It was great.

We know we're going to put our house on the market and wanted it covered, and a neighbor had highly recommended First American. So far, we've never had a problem when submitting a claim. Everything that we've needed fixed has gotten fixed. My son and daughter both have First American policy and it's something we cover for them. I recommend First American to other friends who don't have one.

I had First American many years ago and when we were in another condo. Our realtor mentioned that they were offering a one-year free trial so we got it. We had some problems with the dryer and First American sent out someone. While they were repairing the dryer, accidentally they dislodged the exhaust from the dryer. I told them about it, and they said we should have it repaired and they'll reimburse me. We did that, and it's been great. They've been professional and fast.

I’ve had it for twelve years. I had a good experience with First American on all my claims. I’m very happy with the company.

Everything's been good so far. Submitting a claim is real easy. You just call up and they send somebody out within normally 48 hours. They deliver prompt and good service.

We were buying an older home and felt that some things might need repair so we got First American which was recommended by our real estate broker. I'm satisfied with the employees and the ease of submitting and processing a claim. But sometimes, it's difficult to get through to them when you have an emergency. Then you have to go through a couple people to finally get someone who is going to give you an appointment.

Our agent from First American has done a great job of getting us hooked up on things when we need to have people from out of town get here. She has always gotten us the best people and it’s been great. I would recommend them.

First American was recommended by one of the vendors. Submitting a claim was good - it was easy. They are a good company.

It's been okay so far with First American. Although, the only repairman that I've ever felt did a real good job was the Sears Home people that came. They sent Sears out once and all the others were crappy. Shoddy work.

This is the second negative experience. The first claim was handled awfully. The second is off to a bad start. I am having electrical problems for the back half of my house. I called on a Friday. They assigned me a contractor that doesn't cover my area. I didn't find this out until four days after my initial phone call because they asked that I wait 2 business days before I contact the contractor. The problem is getting worse, however even though they assigned me the wrong contractor, they cannot "rush" their efforts to find another because my situation is not life threatening... I agree... but it would be nice if dealing with First American wasn't such a stereotypical "insurance company" nightmare, exercise in frustration.

When we purchased our home, we wanted to make sure we had some kind of protection and insurance. We looked over all the data, did a little research and found that First American was exactly what we need. I did have to submit a claim and it was a very good and everything was done timely. The contractor that came out did the work correctly and perfectly and on time. So it was professional and a great experience all around. They have done a fantastic job, gave us all the information right away and kept us informed with everything.

It was fantastic. Everything was handled very quickly and I didn’t have any issues. The first person that was contracted to do the work was unable to do so, then First American immediately sent out somebody else and the problem was taken care of very quickly.

I went with First American to feel safe with anything breaking in my house and to have everything set in case of an emergency. The claims usually go in right away. I never had any trouble. Their reps are excellent and have been very helpful. They have a pretty fast service so I'm very happy with First American.

I've only had one experience with First American and it was a good one. I decided to acquire a home warranty to try it out and see how it works, and so far it's worked fine. I chose them as our home warranty provider based on their reputation. The person who recommended First American to us spoke very highly of them. I have called them to submit a claim. It was something fairly simple. The starter and igniter of one of the heaters went out. The technician contracted by First American came and fixed it. The claims process was good. I called and they came out, I think, the same day. My interaction with their claims representative on the phone was fine. Right now, I'd recommend them. I hope it stays that way, though.

It's been excellent. I'm not real good as far as repairing things and so I needed that assurance or confidence that I could rely on something. First American's process in submitting claim is pretty fast. We just call in and they take the information down. Depending on what the need is, someone will call and set up an appointment. But sometimes not as fast as we'd like. I think one time, it wasn't a problem, but the issue didn't get resolved so they had someone back out until it was resolved. But it's been a good experience overall. I've had them for a long time.

I gave First American a try the first year. Later on our air conditioner needed to be fixed so I tried it and they came out and responded to what I needed to do. They fixed it and it was super. I will recommend them because the companies that they use are very informative about what's going on and what I should do. I recommend that they be the company that I will stick with.

My brother has a house in Tennessee and he recommended that I look into First American because he got great service from them. I submit claims online and it was easy. However, I've feel like some of the stuff that I thought should've been covered wasn't, even to the point of looking into other warranty programs. But in general, they've been very good.

First American is convenient. It gives me a peace of mind having the protection. We were originally with another company and I was not satisfied with their service. So we were looking for another one and it just so happened that one of my co-workers told me about the experiences that they had with First American, so I decided to give it a try. So far it has been pretty good. I was impressed that I submit claims online. Then they contacted me and I was able to get information from them. There was another instance where there was not a provider available, and First American didn't hesitate to change me to another provider.

My one year First American home warranty was coming to an end. Firstam sales lady (She is at ** (800)327-9292) called to me to renew. I told her that I am saving money to replace our water heater and probably will not renew at this time. She told me I should file a claim for the water heater. I told her that I already check with firstam claim department and the only way Firstam will cover my water heater is if it leaks. Sales lady assured me that my water heater problem (water temperature inconsistent) will be covered. She said that if I do not get it fix right away my children will get burn when they take shower. I trusted her and she even transferred me to claim department.

My husband has been always fixing everything but we're both getting older and I thought that having a home protection would be an advantage for his health. My co-worker told me about First American. I checked on it and they had the highest rating with a lot of good responses. Even a lady in my office had no problem with them which convinced me. Submitting a claim is pretty simple. I can either do it online or call them. My husband has a health issue wherein he can't be very hot and one time, our air conditioner came out and it was going to like four days before they could get somebody out. I explained to them that this was a health issue, and they got somebody here in a matter of hours. So they seem to be very responsive to individual needs. I've recommended them to my daughter who is now on it, as well as my sister. They've been very good and reliable.

Acquiring First American home warranty seemed like a practical idea when I bought my house and it's worked out for me ever since. Submitting a claim with them has been very easy. I just call up the center and they schedule a repair time or for someone to come out, depending on what the issue is, and we have to just make sure somebody is at the house. It's been very simple. I haven't had any problems with them. When I call, they take care of what I need to get taken care of and let me know if it's listed within the warranty, and then we schedule a repair.

They send out incompetent technicians and they don't back up the work that they do. They close their claims before they are even completed. On February I called the First American to submit a plumbing claim. They sent out a technician who turn out to be completely unprofessional. The technician first tried to charge me to gain access to the plumbing - that is covered by the warranty, I did report it to them. Then the technician told me that I should cash out on the faucet being that faucet I had was more expensive than the one the home warranty would pay but that they would back up the work, I unfortunately on this one did. He supposedly completed the work but installed the handles of the faucet backwards and the spout does not rotate properly, he also did not complete some of the other work I had called the home warranty company for.

I love First American and I’m going to continue to have it. It’s a protection I enjoy having and I couldn’t do without it. My sister who had it referred me and said how wonderful it was because she had some problems. We said, "In case something happens, we’re going to get it," so we did. Their claims representative was awesome and everything has been great.

What a scam! The people that they send to your house are scary and disrespectful. I made 4 calls for a broken dishwasher and they never did a thing about it. It was a 2 week lead time for an appointment, they missed 2 of their appointments and did not call. I had to call and check status after they did not show up. They didn't apologize or anything, they rescheduled and after the third failed appointment they just cancelled the call and sent me a bill for $60!

I've had two incidences that I've used my policy and it was great experience in both cases. First American responded immediately and repaired my appliances, and everything went very well.

We decided to get a home warranty from First American because of the age of our home and for peace of mind and it's all been good with them. I haven't had any issues. Within 24 hours, you get a call back from whoever is going to do the work up for you. And then they've always come out. All the people that I've ever had have been very good. Excellent experience.

It's been great for us with First American as our home warranty provider. They were recommended to us and we thought it was a good deal. When it comes to claims processing, we've had some good and some bad experiences. It's usually easy though when I get to talk to somebody as interactions with them have been very good.

My experience with First American has been fine. A Rose Plumbing came out to fix our toilets and they needed repairing again in just a couple of months for the same thing, so I had them out again. So far, they're working.

We had a home warranty with another company but we were not very happy with them so my husband decided to change our provider to First American. It has been great with them. Whenever I have a problem, I use their online service and they send someone out and fix it right away. It's all very painless.

The service from First American is quick. They send very good repairmen within 24 hours. They sent Sears Service, a big company down here, for my air conditioning. I've had them about three times in two years and have had no problem.

This is the last company I would ever buy a home warranty from again. I don't even think I would if they were the last warranty company on earth. It all started when it was recommended by our Realtor for our new home purchase, everything started fine, received paperwork in the mail, etc. Then our pool pump went out, we called first American to have it fixed, they scheduled a contractor to come out, after about a week I called them because I never heard from the contractor, no problem, they would send out a different one, (ok perfect!!).

The home warranty company was good but done right. Plumbing was organized.

I’ve had First American for 10 years from when I purchased my house. I decided to acquire a home warranty because we always have ongoing expenses and First American had a good reputation so I went with them. I use their online service in filing for claims and the process has been easy. So far, I've had no problems with filing a claim with them and it has worked very well.

I chose to go with First American for our newly-purchased home after an online search. We went with them because they responded in a more timely manner to our inquiry regarding their services. Claims processing is pretty easy with them - I either go online or give them a call - and they have awesome representatives. Overall, the experience has been great.

When I bought my house, I wanted to have a home warranty in effect and got First American. It has been great whenever I submit a claim. They're very easy to work with and very helpful. They don't procrastinate too.

Our realtor, who was familiar with the Houston area and had been in the business for many years, also had First American on her house so she recommended it to us when we moved in. We were buying an older home, about 25 to 30 years old, and we thought we'd give it a try and see if it's working for us. It does. I haven't had any problems when submitting claims. I either do it online or by phone and normally they would have somebody out within less than 24 hours. First American gave me no problems at all. We'll stay with them because we have some aging appliances and we've had to call them up for the dishwasher, air conditioner, and a couple of the older sewer back-up. All the contractors they sent performed well. They fixed the problems and they stayed on the jobs until everything was done right. First American is really very reliable.

I'm very happy with First American. A friend recommended them and they're wonderful. I'm living in my house by myself as my husband died four years ago and I'm not any good at fixing things that break. Filing a claim with them is easy. You just call and they get everything set up for you. The claim representative is very polite and very willing to help. They do what they say they'll do and it's well worth the money.

First American is the best. I love them. They are prompt, efficient, and everybody that they have sent me has been quite caliber rate. They've done the work that I need, and in a couple of cases when I didn't have them do additional work for me because I like the quality of the work.

Submitting a claim to First American is very simple. I just call in and talk to somebody and they take care of it and tell me who's going to fix it. The only thing I don't like is that you can't pick who you want to come out all the time. If you've dealt with another company before that they've assigned to you, and they’re not next on the list, you can’t use that person unless you’d call back in and request a senior adviser to change it. But I can deal with that. First American is very good and efficient. They were highly recommended to us and I'm very satisfied. I've also told other people about First American.

I have no problem with First American. My heater wasn't working and it wasn't a thermostat, so I called at night and they came two days later. The kid that came was outstanding and knew what he was doing. He was very sociable and it was a pleasure to have him in the house.

I’m very happy with First American - everything was easy. They sent somebody out very quickly for the two things that had to be fixed and the repairs were taken care of with no issues.

Our washer broke. I was away on business so my wife called FA. The tech they sent out was rude and arrogant and ignored my wife's suggestion to start with the filter. So he took the whole machine apart and ordered new electronics. 3-4 weeks later, washer still not repaired. Tech visited several times tinkering with parts and never getting anywhere. He slammed the door in my wife's face, then informed FA fault was not covered since the filter was blocked! We bought a new washer ourselves. Many customer service calls later they agreed to close the case but then sent us the service visit fee. What service did they provide? FA customer service refuse to escalate my calls or listen to my story. I am leaving them and will never recommend them to anyone.

My overall experience with First American is great. I would recommend them.

Don't let this company steal your money! I paid this company $500 a year for 5 years and they denied a $175 claim! This reason was they didn't consider my problem normal wear & tear! I have had my home for 5 years and my shower leaks and they fix it and they say they won't cover it because they THINK it wasn't normal wear and tear! A $175 dollar claim they would not cover! Don't say I didn't warn you! They are a ** company and I can't wait for my contract to be over in July!

I liked the way First American work things so we kept them even though I think it is a little bit more expensive than everybody else. One highlight though was the most recent call we made which was less than a couple of months or so, and it was about our refrigerator. We called them and they got somebody to come out, and the technician said that there was nothing wrong, and we even had them come out one more time. This last time was the third time on the same identical thing, but it wasn't all in the same month or even a year. They were a year apart or something. The third guy that they got was a different company. He knew exactly by me telling him what the problem was. He knew exactly what the part was. He knew it because he even inspected the refrigerator and came immediately with the part and had it fixed.

I think they're fantastic, and probably five or seven people who have gone to them were recommended by me.

I've ordered through them before but calling the main number, it looped through a few selections (numbers) to push, none for ordering. Finally after getting a guy on the phone I let him know about the issue so they could hopefully fix it. He let me know I could order online then hung up on me. I ordered through American Home Shield as a result.

One of my coworkers have First American and she told me about it. I own a house and my husband and I are stationed separately and not very handy so I wanted to have some type of protection in the event I needed it. It was easy and simple to file a claim. It's just a matter of going online and calling. Once I was on a hold for a really long time when I called but I don’t know if it was a high volume or it's the number of representatives they have. But overall, it has been really good and I have liked how clear-cut everything is. I also like the flat rate service fee. First American is affordable and worth the money. I recommended them to a friend.

We purchased our house in February of this year and bought a home warranty with this company. Well after smelling gas we called out the gas company who said furnace was not functioning correctly and turned off the gas to it as a hazard. So we called the warranty company regarding fixing the issue and they set up an appointment for a company to come out and look at in on Monday (this happened on a Thursday). Well Monday came around and after the company didn't show up at the appointment time we called to find out that the Home Warranty company had canceled the appointment and didn't bother to let us know! We called and they said to find a company of our choice this time and have them come out and give an estimate and opinion on what needed to be done.

I first heard about First American when I bought my house. The sellers picked up the first year, and I continued it. I've kept it for nine years now. The last claim I had was for my clothes dryer. The claims representative was very knowledgeable. The contractors were talking two weeks out before they could come over but she found somebody else to get out here sooner for me.

I have had FAHW since 2005. I have never had issues until my water heater blew. They sent out a service technician to fix water and leaking toilet. Toilet still is leaking... But what has me frustrated beyond anything else. It is day 5, I still do not have a water heater. I have called twice today, only to find out, first purchase order, never made it to warehouse. So, I received an email that they have had to reorder it. It may be another 3-5 days. I have talked to two supervisors today and explained that I have 4 working adults in the home, we are unable to shower, wash dishes, clothes, anything with just cold water. She had the audacity to suggest, "Ma'am you will need to boil water, you have working water in the home."

I love First American, Very pleasant, very efficient service, and they get the job done. I'm happy with them.

We had a good experience when submitting claims with First American. Most of us home owners have a home warranty protection in the event something like an appliance breaks down. Our realtor recommended that we get First American home warranty. We had a good experience when submitting claims with First American. We do it over the phone where it can get cumbersome but their claims representative was fine.

I felt that there’s enough electronic stuff in here that I could probably use a home warranty so I got First American, which a friend of mine told me about, and have used it twice. Their claims process is dead simple. I just went online, answered a couple of questions, and sent it off and usually the same day or the next day, I had a representative from the company they chose and calling me to get the job done. So it was as simple as it can get. The response was really quick and good and always dead on and there were no hidden surprises. You got exactly what they told you were going to get.

There are a couple of times I've called First American for different types of things aside from the issue with my garage door. It's pretty much simple and easy to submit a claim to them and most have been fine.

The previous homeowners had First American and we just renewed it to have protection in case anything happens. Claim submission is simple and I've never had any issues with them. They're good and quick, and we like them.

First American has been reasonable to work with. I looked into acquiring a home warranty because I want everything completed.

First American is awesome. When we bought our home, our agent told us that the sellers were going to purchase a plan on our behalf and she recommended that if we we're going to go with any plan, then this was a good choice. I've had them for a couple of years now and they have not let us down. Submitting a claim is pretty easy. You can call in or do it online and they respond right away. Their representatives were very cordial and polite. They explained the process and sent out reputable people.