First American Home Warranty Reviews

The Amana washer provided as a replacement for my broken machine is not working. It is LESS than 2 months old! Makes you wonder what it will be like in 5 years! First American said they only guarantee their product for ONE MONTH and that the manufacturer will have to warranty the product. The service agency the manufacturer can send will not be here for 3 days (and an ALL-DAY time span for the arrival time).

First American hasn't given me any hassles. Submitting a claim is pretty straightforward, and it gets resolved every time. They have fine representatives and cordial technicians who fix the problem. First American gets my recommendation!

I've had good experiences with First American. I've only had them on a couple times for the last five years, and they were very prompt and on top of things. I would recommend them.

A guy I knew at work told me that First American was wonderful with everything so I got it too, because there are things that break down in the house and with a warranty, it helps to offset the cost of it. Submitting a claim went really well. When I replaced our AC unit because it was 19 years old, they told me that I had to submit the order of me purchasing the new unit so that it will be covered too, so that was perfect. They did everything that they said they would on time. They got the person out to do the work within a little over a day and it was perfect. The technicians who came out were awesome. They made an appointment with me to keep, but they came out even earlier, which was perfect. They told me every process of what went on. When they had a problem with what they were trying to install, they came back right out. I haven't had a problem with their work. It looks awesome and better than what I had before.

The first technician name they gave us to contract with couldn't come out until Thursday. We called First American back again with another twenty-minute hold time. Next, they assigned another technician that wouldn't even return our call to set up an appointment (Tried three times yesterday to get a hold of him. Spoke to his office and answering service and was told each time that he would call me back).

Claim submission is easy, I'm able to call in and it's all automatic. Just within a day, they have somebody out here taking care of whatever was the problem we're having. The people they send over are very knowledgeable with what they're doing and provide good quality service.

My brother has Home Buyers Protection. It's pretty good and overall, we're very satisfied.

Electric gfi plug - The gentleman did a very good job. He efficient and thorough.

First American came with the sale of the house when I purchased the home. When it expired, I actually let it go because I was so busy with work and moving and all that. Then they called me back to offer it again, I did accept it and had to use it since then. It actually came in handy. It has been good submitting a claim. The technician was a pretty informative guy who helped out as much as he could. He did a good job. They were pretty responsive, and pretty quick on getting on it. I recommend having First American.

I acquired a home warranty based on the simplicity of it - $60 for a service call and anything on top of that, it's on First American Home Warranty. We're on our second year of the home warranty package and now our air conditioner is covered and a bunch of other things. In fact, we just put a claim for our air conditioner problem and submitting that and dealing with their claims reps have always been top notch. The technicians they've sent have been good and we've had no issues - they'd come in and told us what the issues were and what they're going to do. It's pretty straightforward and the quality of their work is also very good.

First American was fine. They came out right away, had the part, and was able to fix my washer - no problem. I would recommend them.

I had a garbage disposal replaced and the product that they used was kinda iffy -- within one week they had to replace it again. Then two months ago I had a washing machine go out. They replaced it but the replacement wasn’t really comparable (they said it has this big of a basket but its basket wasn’t nearly as big) and when they delivered it the guy that was supposed to install it didn’t even get it in the house. They ended up sending another plumber out just to double check because we said we didn’t know for sure if it was set up right.

The former owners of the home where I'm living right now were with First American and we continue the contract and we're satisfied. First year, I didn't like the contractors for air conditioning -- the guys that worked on my AC were very unprofessional and I think they were on the drugs, which I was a little scared because I saw their eyes were red. Nothing bad happened but they didn't fix the problem and I didn't like them at all. First American has changed some contractors so it was pretty fair.

When my mother purchased the house that I am living in, the seller provided First American as its home owners insurance. I have used it a few times last year and renewed for another one. It's been very easy submitting a claim. I call and usually within just a very short period of time somebody calls me to set up an appointment to come and check whatever it is I need done. I've never had to wait any more than two or three days before somebody comes and does the repair.

The home that we bought was in the '60s and I wanted peace of mind so I got First American as my home warranty provider as recommended by our realtor. Submitting a claim with them has been very good and dealing with their claims reps has always been wonderful. We do most things online now and it's convenient. Meanwhile, the technicians they send to my home were great and knowledgeable. They took care of the problem and got things fixed very quickly with very good quality. Overall, we're very satisfied and we've never had any problems with First American paying a claim so they are definitely worth the money.

First American is outstanding. I had First American a long time ago. I've recommended it highly to everybody I've ever talked to. And then one day, it dawned on me I don't even have one myself, so I need to go ahead and get it. In fact, this house is for sale so I need to fix it then put it on the market when I get everything done. So I called them up and had it put on. I went ahead and went back with the tried and true. It's very easy to submit a claim with them. You just call them and they take care of it from there. It isn't like trying to get along with your mother-in-law. Their claims representatives were fine and dandy. The technicians that have come to our home have all been top-tier people.

My dryer was done and then my washer came down. First American came to fix it. I had it working, which is good. The only problem that I had was because I bought this house used and I didn't know what the previous owners did. The previous owner had First American and they transferred it over to me. They just told me that I had insurance, the AC was covered and everything was covered, but apparently I had problems with my AC and that wasn't covered. I had to pay it out of my own pocket, which was shocking. When First American did it, they got me a unit that's incorrect for my house but for the time being, it's okay. It's only me right now. What I'm more upset about was not knowing exactly what I had covered when I bought this house.

I had American Home Shield before, but they kept raising their prices and service fees on me. So, I switched to First American, and I like them. Their representatives were nice and they gave me a company that was reputable. The technicians were efficient, thorough in their inspection and did things the right way. They also kept their prices where they're at, there were no increases when it gets tough. I would recommend them.

The technician sent by First American fixed everything so it is good now. I would recommend them!

Our experience with First American has been very pleasurable. It's nice to know that you're getting an experienced technician to look at the problem and just not some guy who's working out in a garage. They send out a serious technician to show up and they know what they're doing. It just brings a lot of confidence when you know the job is being done right and there haven't been any surprises like additional fees. You just pay the fee and the deductible to the repair company. And everything has been top-notch.

My friend was pleased with First American so I called and I went with them as well. Their claims representatives have always been very courteous and helpful. I called them about my washing machine and they had an older gentleman come out and check it. He said it would cost more to fix it than to replace it so they made the arrangements and I have a new washing machine. It didn't take me long to get it.

First American bought out the company that used to be my home warranty provider and so far, I am loving my experience with them. In submitting a claim, I used to do it kind of both ways - it's pretty simple, call, do it online and they respond quickly. I'd get someone out here quick and they follow up. The 24 hour period was just nice if I spend time to forget it. Their claims reps are probably the most pleasurable to speak to. They are always informative, helpful and on top of that, they're always looking for ways to make sure that I'm saving the most and make sure whatever is covered is not being paid for by any. On the other hand, some of the technicians were great but some are not. In fact, I did have an issue last year but we're extremely happy with everyone and they've been a great help that's why I renew my contract every year.

We have cracked main stack that disable the only bathroom we have in our house. First American Home Buyer Protection sent an HVAC company (Martins Mechanical, Inc. | HVAC ) to solve our plumbing issues and everything went wrong with it. The contractor's technicians showed no skills or knowledge about plumbing and missed many appointment for many day. After 9 of waiting and re scheduling our appointments, the contracting company came out at 9 pm, 5 hour past our original appointment. They put a snake through the toilet exposed pipe that actually shatter the main stack further. Then, they left because they needed the warranty company's authorization to fix the problem.

I've been very happy with my experience in submitting a claim with them. However, one complaint I have with First American and that is their online computer system - I couldn't get in to issue a claim though I can get in right away from my phone. I also saw a list of people who had made remark and they all made the same thing. Another complaint is that the guy that does the pools is always slow to get here and he’s the only one they got. Otherwise, First American have always been good and I've recommended them to all my clients.

I relocated to the Houston area and bought a home after staying in an apartment for 2 months. All of my household and garage items were in storage, so that's the background. On the day I got the keys to my house I went in checked a few things including the water. When I turned the cold water on in the kitchen it leaked into the cabinet below. I noticed the previous homeowners removed the line to the refrigerator, but did not cap it off. I had no tools, no flashlight and didn't even know where to find a Lowe's (although I could have and should have looked). My Realtor reminded me that I had FAHB Protection. I called them and reported the situation and they scheduled someone to come out the next day. I requested the obligatory "30-minute prior to arrival" call.

Our realtor purchased a First American Home Buyers Protection warranty for us. We have had to use it several times. I have interacted with 3 of the vendors they have chosen to provide services in the past month. Each vendor was difficult to work with, the $60 per incident charge is more expensive than just going direct to the vendors I am used to working with. So far we have been lucky, all three of our issues have been inexpensive fixes. I only was able to follow through with one of the appointments made through First American Home Buyers so far. It was for furnace malfunction. They were in and out and in a huge rush within 20 minutes. Issue was fixed. The other two issues (air conditioning and oven) we handled on our own due to rude vendor who couldn't commit to when he would be there (air conditioner) and the other couldn't get us scheduled for 2 weeks.

I've had First American for a long time now and everything's fine. It's very easy to use. The claims reps are very polite and nice. I'm doing fine with them and they probably know me because I have all my houses with them. The technicians are excellent. They had to come back twice for the air conditioning, but that happens with air conditioning. I'm perfectly satisfied with them.

I'm very satisfied with First American. My husband had it at the house we live in, but I didn't have it in my house. We were married but we had separate houses. I had a home warranty on certain things, like with my refrigerator, stove, and my appliances because I bought them with a home warranty. Then when the air conditioner went out, I had to in some way pay money. My husband says, "Well, all I had to pay is $100 for my air conditioner that went out." After that I bought First American because he finally convinced me to buy it.

We are very happy with First American. We have them at our home in Boulder City also before we moved into this house. Claim submission is quick and efficient, and their claims representatives are fine. The technicians sent to my house are all polite, nice and helpful. We are pleased with their work.

Submitting a claim with First American has been very easy with their very courteous claims reps who always are able to answer all my questions. Likewise, the technicians they sent over have been good too. Overall, First American have been very helpful and my experience has been very good. They sent somebody right away and they listen to what I had to say.

This is the absolute worst experience I have ever had in dealing with a company. In attempting to replace a broken hot water heater: I made 18 phone calls to the company with hold times ranging from 30-80 minutes; my claims adjuster NEVER returned a single phone call and I went an entire week without hot water. At the end of the day I was required to pay $198 out of pocket for uncovered "modifications" which included a supply line and a temperature/pressure line, in addition to the $60 service call fee. Their contract clearly stated that ALL part of a hot water heater replacement and installation are covered. However modifications are excluded. According to their Customer Service Department, lines and valves are "modifications" and not parts. I will not be renewing and I highly discourage future home warranty buyers from selecting First American.

My next-door neighbor had First American and he told me about it. We decided to try them because before, we had ordered and had gotten all new appliances and we knew that, eventually, there would be some problems because there always is. We've had some minor things happen, and they've been just great to honor the coverage for us. Submitting a claim has always been just a piece of cake. We've never had anyone that we had any problems with. The technicians that have come to my home have all been great; no problems. Most of them are locals and they do good work.

Very good so far. They're easy to work with and pretty prompt every time I've called. Everybody's walked me through what I needed to do and I was always able to get hold of somebody when I needed. The technicians that came here were friendly and have cooperated with our issues.

I submit claims to First American on the phone rather than online. The last one we had an electrical technician who was very thorough. And by process of elimination, he determined what the problem was and fixed it. We've recommended them to several people. We have no issues with them as they've always been there for us.

Very professional and easy to work with. I called them and they had a company call me back right away and the work was performed really quickly. The person I talked to was nice and helpful.

Everything we've had done is wonderful so far. I'd recommend First American.

My service request was given to a provider whose Office is located an hour and 30 minutes from where I live. When I looked at their reviews out of 28 reviews 24 of them were only one star. A lot of complaints regarding referrals by American home Buyers Protection. I was not happy that I was not able to change the provider assigned to me. Although customer service was very professional very kind they were not able to satisfy my need. I asked to speak with a supervisor, I was on hold for over an hour and then disconnected. Not satisfied with that part of the service.

Luckily, I found out I a friend who knew the District Manager of the Warranty Company for my area and notified her of our pending claim. Got a call the next day and we then started receiving updates on the entire claims process. Unit was replaced June 15th. Its unfortunate on the amount of time this took and I am uncertain when it would have gotten done if I didn't know my friend. Warranty Company waived the service fee and offered re-imbursement for a window A/C unit (still waiting for that). Claim is resolved...finally.

The only problem that I had with First American is sometimes the long wait. Last year we had a little problem with the air conditioner. I called them and they sent out L&S Air Conditioning. The guy fixed it and we paid him our $60 then about two months later I got a letter in the mail saying that we owe them the $60. What happened was they forgot to write my check number on the ticket. I thought I’d never resolve it but I did after I got a hold of them. However it was a long drawn-out process because they didn’t have many telephone numbers. They only have one and that's it.

I have no problems and everything's good with First American.

I switched to First American from another warranty company because First American's per call amount is a little bit less than the other one, the coverage is good or better and I could pay for the policy over installments. I don’t have to pay for a whole year at once. Since I've had them as my home warranty company I haven't had any issues when submitting claims. They're pretty fast at getting things taken care of. Had a problem last month and it was kind of an emergency. They sent somebody over but he couldn't fix it after two visits so they sent another guy and that problem finally got resolved.

Everything with First American is perfect. I have no complaints. They provide prompt service. I actually referred somebody to them.

Normally everything’s been done really well. They are easy to work with. I only had one that took some time. I did a claim about a month ago and they're not coming out for two weeks. But other than that I haven't had any issue.

I heard about First American when I bought the house at closing. They've all been okay when submitting a claim except for a pool pump. I ought to be able to get a new one when they just put in the rebuilt one and I don't think that's good. Also, most of the claims representatives were good, but some of them don't know what they're talking about when I'm trying to figure out how to get a new pump because that old one they put in ain't working. Anyway, the technicians were all good and they know what they're doing. The quality of their work has been good.

When I bought my home, we were provided a year with First American. We like it very well and we stayed with it even though I've got irritated with them a couple of times as it takes so long for them to get the parts. But I wonder why they don't have some parts in stock, especially during summer months when it's so hot. Like last week I had them out on the air conditioner and the temperature here has been 139. But other than that they’re all right.

The warranty service has sent 4 different contractors out to repair this GE fridge 8 times now over 3 months and it is not fixed. They should have replaced it by now but refuse to. They just want to keep sending contractors out to try and fix it even if it's been months without a refrigerator for me and my family for over 3 months. I'm going to have to get a lawyer.

Speaking with their claim reps have always been good and submitting a claim was easy. The technicians are generally informative and have always been able to figure out the problem. All of the work they did were good. First American eases my mind.

It's kinda hard to submit the claim online so I prefer to do it over the phone. All of the technicians they sent out have been good except for one clown that they sent out here twice. But I don't have any problem with First American and I would definitely recommend them.

Submitting a claim works fine. I just call the number, give the information that I have about what’s going on, and they schedule someone to come out and take a look. We’re seniors and we have a pretty nice home, so we like to try to keep everything up. I’m an old engineer so the agreement we had with my wife is I won’t go over and try to fix what is broken. We’ll call the right people to do something. We once had some problems with the pool pumps, and Victoria Pool people came. The guy was funny and he explained to us what was going on. They did a nice job.

I've used First American once and it was pretty good. I ended up calling them and they gave me a confirmation, and told me the company's name that was coming out. The technicians they sent were very respectful and professional.

This is the third year I'm getting First American. It's a good deal so I keep renewing it. Every time I had an issue, it's always been resolved and the customer service has been great. My experience with them has been really good.

Called to request a reliable plumber in Sacramento county, 10 minutes by freeway from my home, but was forced into accepting a plumber in El Dorado county, 45 minutes away by back roads, on the excuse "he could get to you faster." When the plumber failed to arrive on the agreed repair appointment of Thursday afternoon I called FATCO but was advised the appointment was for the next day (Friday). Twice I repeated to FATCO that "because of my appointment with the plumber I had arranged with my roofer to call the next day (Friday)." But FATCO become aggressive and demanded, "WHY CAN'T YOU MAKE THE APPOINTMENT TOMORROW (Friday)?" I cancelled the claim because I spent 2 hours making several calls to FATCO in an attempt to resolve the problem, including being placed on hold for 35 minutes at which time I disconnected. Suspicious.

First American was recommended to us. It was in one of our closing packages so when we bought our brand new house we just picked up the services again. It's absolutely very easy to submit claims. The technicians are very nice, professional and reliable. Although the last tech who came here didn't have to do anything for my recent claim, but he still gave other ways to prevent things so it was very, very good service.

It's been a good experience. They were dependable and fixed everything efficiently and quickly.

This company is a joke. They find whatever reason they need not to cover you, I will not be renewing my contract. How can a O ring in a faucet be bad because "physical force"? Garbage disposal leaking because of "glass in it"? Wish he had shown us the alleged glass!! This warranty is a waste of $$$.

My experience with First American Home Buyers Protection has been excellent. It was offered to me when I bought my home. I had an issue with my garage door opener, and when I submitted the claim it was handled promptly and professionally. The technician was great too. It is good business, and a good company to work with.

Submitting an online claim to First American Home Buyers Protection was easy. The technicians that came in were really knowledgeable. The quality of work they did was good. I would recommend this company.

I picked First American because they offer different tiers to choose from base on what I wanted instead of a full package. And their prices were reasonable. When I submit a claim to them, I just get online, put in what the problem is, and immediately I know who the vendor's going to be and their contact information. I was also able to speak with their representative and they were very professional, helpful and friendly. As for the technicians, there was one air conditioning company that tends to not be very responsive, but when I've let First American know, they've been right on top of it. For the most part, the technicians that they sent out were good. The quality of their work were also excellent. So, my experience with First American has been outstanding - they were timely, professional, and thorough. And I have been recommending them.

The renewal notice every year lists what is covered. For example, "Refrigerator" and "Garage Door Opener". Well, guess what, the ice maker, part of my refrigerator is not covered. $60 just to find that out. Fixed it myself. Today, the garage door opener is not covered. $60 to find that out. They could put in a new one for $390 immediately. No kidding. The fine print? "Has to meet current safety standards." It doesn't have an electric eye. In other words, meeting current safety standards is their way of not covering an older model. I bought this plan when I bought the house. Nowhere did I anticipate that there are escape clauses on all the items listed in the coverage. When my air conditioner breaks, there will be fine print. When my dishwasher goes, there will be fine print. Scam. When I called on the previous issue I spent over an hour on hold. I need insurance that insures what I have. Period.

A neighbor referred me to First American Home Buyers Protection and I have only had one claim which went very well. The claims rep I spoke to was informative and knowledgeable. Likewise, the technicians they sent out were great. Overall, it was an easy process and reasonably priced.

People from First American were helpful but not anywhere near where it should've been. It's three weeks as of yesterday when I reported the incident and I finally got a resolution to the problem. I've decided to take a cash out because the numbers they were giving me were absolutely crazy. We checked with their contractor and found out I would have to pay out of my pocket $1900 for this particular repair. I checked with my own contractor and he said it's about three times what it should cost. I know that their vendor is ripping me off. And my concern is, the vendor is probably ripping off a number of other customers and they won't look into it. So as of yesterday, three weeks to the day, we resolved the problem and I'm going to get a cash out in 7 to 10 days. So this repair/transaction took 30 days. This is just unacceptable.

My friend recommended them and everything with First American, from filing the claim to their technicians and the quality of work, to the turnaround time, has so far been very good. Their response and taking care of everything are just right.

I have had First American Home Buyers Protection Corporation for 4 months now and I can whole heartedly say they are the worst Home Warranty company. I tried twice to file a claim (once on a HVAC system) and once on a Garage opener. And they both were denied. My garage opener claim was denied because they said it was out of code and thus a safety hazard. However, in the contract I have which states the "Limits and Liabilities" Section #6, they reference applying $250 towards any systems which is out of code. However, when I talk to them they said this only applies to HVAC system (which is not clearly stated on their contract). So basically you will purchase this Warranty and then they will not fix anything that is considered "Out of code" except for HVAC systems.

The contractor they sent out from Northstar Mechanical did a total mess. It sucked really bad and they managed to rip me and my husband off for $150. They said that it was going to cost $150 to have the coil cleaned and acid-washed and they led us to believe that the insurance wouldn’t cover our compressor unless we had those coils cleaned and acid washed and pay Northstar Mechanical $150. But Northstar Mechanical never even got the check. Those guys put their own name on the check and then cashed it (I got the guys name on the check. I’ve got a copy of it in my bank records.)

I am in real estate and have always used First American for my buyers. Submitting a claim with them is easy and the claims reps are very nice. However, the last technician they sent disappointed me because I thought he fixed the problem and I never realized until later that it wasn't fixed. When I called, they said 30 days had come by and it was too late to correct it so I told them I want to make sure they don't send me that person anymore. They asked me to do another claim but I won't do another one and pay again. I will just figure out to see how I can get it fixed. Other than this experience, everything is fine.

I've had First American from previous homes so I've had them for a while. They have good service coverage. It's very easy to submit a claim to them and I never had a problem with their representatives. The technicians they have sent were also very professional and very good. First American Home had a great reputation and they live up to that every time I call.

First American is exactly who they say they are, has a good product for the price and covered everything I wanted. They have professional claims reps, and everybody who has serviced my equipment are very qualified. They keep their word for me and have done everything they tell me they would do. It’s been good quality work, and I’ve been satisfied.

First American is affordable and dependable. They have an easy and straightforward claims process. I had no problems with the knowledgeable and courteous claims representatives, and most of the technicians have been pretty good. It's been a hit or miss with the techs because one time a guy came out, took one look at my air conditioner, and said "I can't help you." But I still recommend First American.

All positive for First American. They know how to take care of their customers. Submitting a claim with them is easy as well. They were given as an option for us when we were purchasing our home.

First American has been excellent so far. They are come on time. They always do an excellent job, but I was wondering if they have vendors closer to me, or maybe they pick the best people.

I'm happy with American Home Buyers, and I've already renewed it once. I have only filed two claims, and they were prompt on both of them. I just had an unusual circumstance when it got down to repairing my hot tub. There wasn't anyone in the neighborhood that would fix it, and I said, "Why am I paying you if there's nobody here to fix it?" So they told me to go the manufacturer which there's a local person whom all the parts would've come from but they made me pay the fee. The way it worked out was, I paid for it and they reimbursed me because these people would not wait for American Home Buyers to pay them. They promised me in writing that the money ($1,500.00) would be there in 10 days, and it was. They're dependable and reliable, so I recommend them.

Have read other person's reviews and sum that certain areas have real poor are contractors. We had one guy come to fix a garage spring and try to up-sell what was needed by an enormous amount. I am savvy and can use the internet, I am willing to enter conflict in a good enough way - eventually I paid no more than the required deductible of $60 after some assertive haggling. First American came through with all four issues with our home over this past year, and the other contractors were knowledgeable and clear in their plans for repair. We are re-upping for next year given the house is forty years old and some items are sounding shaky. So... wish us more good luck!

I haven't had to use First American as I didn't have something to fix yet. But so far, I have no problems with them and my experience with them is excellent.

It's pretty easy to use and I usually submit claims online so I don't normally talk to anybody except when we've run into a problem recently with our Meadow Lakes house. It's under First American because nobody wants to work with the other home warranty companies. The last time, we had to get our own contract and they reimbursed us. That was okay but it's wasted a lot of our time until we realized that nobody's gonna respond. I've got a claim for an air conditioner right now and we're hoping that works out. Nevertheless, we're mostly satisfied and we've not really had any complaints.

Overall, we had a good experience with the claims process as well as the service we received on the unit.

This has to be one of the worst companies to have.. They do not cover things that say are. I'm tired of paying 60 dollars for them to come out and do nothing at all. This has happen to me 4 times now.. Look for another company. Don't use this one or you will be very unhappy also and waste your money like I did..

My sister told me about First American, and so far, they have done whatever they could to try to accommodate us. It was pretty easy submitting a claim – their representatives were very helpful. However, the people from Fast Response, the company they sent out, were terrible. They're the problem, not First American. Every time we called or needed assistance, First American has been really great about helping us out and getting our claims done as soon as possible, so I would recommend them.

I'm happy with First American because things do happen and it’s easier for me to strap up $65.00 than $1,200.00. But I'm very disappointed when they email me and say the new plumbing company is coming for my plumbing. They changed the company for the plumbers but I don't know why they had to change contractors because the other one has been our lifesaver.

BE AWAY. This is the first and the worst home warranty company. After they agreed that my microwave is covered and they gonna fix it, the technician showed up after a week and he said that he is going to order some parts to fix my microwave and he charged me $60. The day after that they called me and told me that my microwave part is not covered by the warranty and they can't fix it, but the funny thing is they said they can not give me back my $60. Be away of this company. BE AWAY.

I like First American's price. I called them yesterday but nobody called me back. However they have been really good so far. The claims representatives have been very courteous and the technicians are very nice and knowledgeable. They seem to be working out well for us.

I've been happy with the way things worked with First American and I'm just pleased knowing that I got the coverage.

I already had home warranty before and I was very dissatisfied with them, so I switched to First American. The claims process was very good. We only had one claim, it was very smooth. The technician was nice, knowledgeable and took care of all the problem. I upgraded to the better - in the renewal somebody called and changed to the premium.

We got First American when we first bought the house. Their claims process is easy and the claims rep and the technicians were good. They do good when you need somebody to come out and fix something.

First American was already on the house when we bought it about ten years ago. The claims process was very good and very easy. There have been so many technicians that have come to our home and most have been good, one was not so good. We were out of town and our hot water heater broke. We called them and then somebody came out and they gave us a price. I said that this shouldn't cost us anything because it's under our insurance and they wouldn't work. We paid them $507, plus the First American paid them.

Getting a home warranty seemed like a good thing to do on an unknown property. We got First American as it came with the house. Their claims process was very easy. The claims representative and the technicians have been very good though they had one bad provider come out and when I brought it to their attention, he didn't come back. When I need them, they're easy to get a hold of and easy to deal with.

I have two rentals and my first home warranty was with a different company when I bought my second home. I've literally had home warranties on my houses for 10 years and it's worth it. I did get burned once going with a company that was a scam. It was one of those fly-by-night home warranty companies that literally come in and they give you really low rates and then they disappear. First American gives me inexpensive peace of mind. Claim submission with them is really easy too. I enjoy being able to go on the internet and just type it all in. Recently, my refrigerator is not working. I was able to schedule an appointment in the same process with Sears to come out. Every time I've ever had a technician out to one of my rentals and stuff, it’s worked out well and the things have gotten fixed, it’s been great.

I rented my house and have a damage in it. To avoid me on headaches or some problems, it will be better for me to get a home warranty. It's a peace of mind. I got First American and submitting a claim to them was very easy. The claims representative was very polite and professional. I just called and told them that I had a problem with my garage door. They were very fast and efficient. I'm very happy.

When I bought my house 15 years ago, First American was part of it and I just kept renewing with them. I've always had a wonderful experience submitting claims and their technicians are very, very good.

It seems as though our issue has been resolved and we are now getting cool air. I am sorry it had to come to this, but we had to do something to get results. We do appreciate the help and we feel better about our situation. Natalie was professional through out the whole ordeal Thank you very much

Horrible! Every time I've used them it's been a problem. They once sent out contractors who have worsened the problem, then I had to get my own contractor to repair it. Then they didn't find someone to come out for an emergency issue so again I had to find my own. This warranty came with my home when I bought the home but I'm getting another that I'll pay for out of pocket.

I've been with First American since about 2003 or 2004. The real estate agent that sold to us our house recommended it. It's been wonderful. As a matter of fact, I have recommended them to other people that I know. The only thing that I'm not so crazy about is the fact that their service fee has gone up drastically and I wonder if eventually I will not be flushed out of their service. To do repair, that probably cost 30 or 40 dollars - that becomes prohibitive. Their service fee and per-call service fee has gone up but I'm totally satisfied with their warranty or service. It would be great if they can put a brake on the service fee, because it's just been going high. Otherwise, First American have been excellent.

First American has been very satisfactory and helpful whenever I've had a problem. I've been very happy with it.

It's been a great experience with First American. I have one on my rental house and two on our first owned houses. When they come out, they're nice and very timely.

I've been with First American for fifteen years since I bought the house. The house already had them so I just I kept it. The claims process and my interactions with their claims reps have been both good. First American always did what I asked for and I have had no problems. Overall, my experience with First American has been very good and I have recommended them to others!

When we bought this house, they purchased the home warranty for us the first year and we've been renewing ever since. It's easy to submit a claim with First American. I just call them. The claims representatives are always courteous and able to answer my questions. I know that they always get me taken care of in a relatively short period of time. Of course, they can't always be held responsible for their vendors but they always provide me with a phone number that I can call if they don't get a hold of me in number of days. That's worked out well.

The house that I bought was not new. It's built in 1994, and it's a good thing I did get insurance because I needed two toilets out of three right away. They broke within a week of my moving in. And then my stove wasn't working properly and I called for that and they fixed it. And then I had a trash compactor that wouldn't compact. Processing all these claims with First American was very simple, I just made a phone call and they made an appointment for me through Sears. I guess that's who services these appliances and things here in this area. It just went very smoothly. Their techs were very good, helpful, efficient and clean, and did what they needed to do. I was happy with all of it.

We incurred several needs for the warranty to help out and were only helped one time. We had a microwave go out the week after moving in and had to wait almost a month and a half before having a new one installed. The biggest problem we had with First American was trying to get a plumbing issue fixed. We had a leak in the shower drain and inlet pipe and had water running under the carpet in our bedroom. After 2 weeks, someone finally came out to look at, and confirm we had a problem. After not hearing from anyone for another week, I call First American and am told that the contractor that came to look at it can't fix it and that First American can't find anyone else to fix it either. I was then told that our only option was to take the cash-out and contract it out ourselves. We were also told that the contractor had to be licensed and bonded or we would not get any money for it.

When we bought our house, it came with First American as warranty provider. We've had no problems with them at all. We'd call in and from there they'd call like for the air conditioner or for the washing machine, and the service is great.

We thought it would be beneficial for us to get a home warranty so we got one and I'm very satisfied with First American. The technicians they've sent are very good and submitting a claim is very easy.

My home was brand new and I had it built in 05. Once the actual warranties of the major appliances and the major things in the home had started expiring, I figured I needed some protection in regards to things going wrong, so I looked into getting home warranty and found it was a good thing to do. I had gone to a different provider and I was extremely unhappy with the guys they were utilizing as part of their service. I had a plumbing issue and the plumber was awful. I quit them and I looked and I got some recommendations about First American so I went ahead and went with them.

The people at First American were pretty fast and easy. They were very helpful and got straight to the point. They handled the necessity issues first. The technicians that came to my house were also very helpful. They also referenced future problems that may occur or simple fix issues. When I had an issue with them having to order a part, the part came as fast as possible.

When I purchased my home the realtor told me about First American. Every time I've had issues with appliances, it's fast and has always worked out. I would recommend First American.

We've had First American for a while now. Their claims submission process is extremely easy, even my husband can do it and their claims reps have been all great. The technicians they sent though were questionable, kind of a hit-or-miss. We've had some plumbers that we've had to call back, or miss something that they were supposed to do, or didn't do something or didn't do it right. On the whole though, they've always been responsive, friendly. They're the best insurance company that I've ever worked with and I won't do without them.

We've had First American for four years.They've always been willing and prompt with getting to issues when we've had problems that needed to have them taken care of. They've followed the timeframe that they told us that they would service us within. I felt that it’s been a valuable thing to do and we definitely save a good amount of money with things that needed to be repaired. So it’s a good experience and they seem to be up on their side of the bargain as well. I would recommend them.

When I bought the house my realtor recommended First American and said that everyone was switching to that. He said that all the realtors were happier with it and so far we never had a problem submitting claims. I do it over the phone, never done it on the computer but they've always made it very simple.

When we bought the condo four years ago, the policy with First American was on the contract so we just continued to renew it. However, getting the repair work done is a slow process.

They have worst irresponsible customer service and claims department. It's close to 2 months and my fridge has not been fixed yet. They do not have efficient contractors who can work. Contractor came with a wrong part during weekday. I had to take a day off from work for their mistake. Every time I make a phone call, I get a response like "what can I do" and "it's your problem, not ours". I hope someone from there read this. It looks like they only reply to good reviews. Definitely not recommend to anyone. I will change mine as soon as this expires?

So far, the people First American sends me are outstanding and I've never had a problem. In submitting a claim, all I do is call and ask somebody to come and do a check up, and they just send them here. I had a call early part of this year and I thought it was First American calling for a yearly check so I let them come. Due to some health issues, I didn't get it right but they came, did their thing, I gave their fee and off they went. So when First American people came because my heater wasn't putting out heat as it should, I was appalled at how much was wrong that the other company said it's all just fine. Also, the other company told me that my unit upstairs had mold but First American people told me that most of the units have that spread on them due to the moisture and it really isn't a problem. I will never use anyone but First American ever.

First American has been very good in terms of me calling when I've got a problem with a piece of equipment. They've replaced water heaters and disposals, worked on refrigerators and they have been very good with that. The only problem I had with them was convincing them that we'd moved and that we were canceling the plan for one of the houses we had. I got a little irate with a young lady on the phone and told her that there was no reason for them to keep hounding us about it since we had to move and the people who bought our house had gone with another plan. Finally, we did get a letter from them that that policy had been canceled. We still got it on the other house we own and we've got it on the house that we're living in now. They're a good company, they just don't always pay attention to the customer when they say they're changing something.

The overall process is satisfactory. I usually submit claims to First American online and there's an automated response that comes back. The contractor will then call me usually within 24 to 48 hours. So, it's good to hear directly from the contractor. There are no behind the scenes.

I like First American. They've been great every time I've needed to use them.

First American came with the house when we bought it. They have good service and they know their business. It's also easy to submit a claim and I like that the $60 copay was all we have to pay. I like their product and the price is reasonable for what we get.

We purchased our home and it came with a one-year warranty that was through First American from the sellers. Just before it expired we had received notification to see if we wanted to renew it. We saw how much money we had saved on it the first year that we were in our home, so we thought we would go ahead and renew it. So far, we've been very pleased with it, I never had any problems when submitting claims.

In case you are ever looking for a homeowner's insurance company DON'T USE First American Home Buyers Protection. They were fine in the beginning, but after the last experience I feel that the company has become corrupt! I had a problem with my washer flooding. Without testing it at all, the repair person "diagnosed" the problem as mold due to poor maintenance. He said we'd need to remove the mold for $180 before First American would cover the gasket, which was also implicated. First American absolutely refused to pay for this cleaning saying it is routine maintenance (there is nothing in the machine's manual suggesting that dismantling and cleaning the unit is routine maintenance. This was also reiterated by a rep from LG).

Got approval for outside contractor to fix operating arm for garage, got email approval $125 for outside contractor no need to call unless over $125. Same problem in Dec 2014. Same company advised work only guaranteed for 30. Claim denied May 5. Said not covered and I had to pay the $102.53. Same part why not pay. Got run around from rep. My first experience with this company wasn't any better in December. The contractor collected the copay, this time I had to pay and be reimbursed.

My friend's been using First American and I trusted her judgement, that's why I chose First American over others. I've only submitted one claim and it was easy. The technicians who came into my home were great, professional and quick. So far it's been a pleasant experience. I didn't have any problems and things went very smoothly.

First American sent a plumber from Rite-A-Way Plumbing day before yesterday, May 4, 2015 to address a problem with a toilet, and shower/bath diverter that was not operational. The young man was polite, respectful. However, did not have the skills necessary for the job. After convincing him that the toilet had overflowed 3-4 times before, he brought in a piece of equipment he called a cable and worked on the toilet with that. He also replaced something in the toilet tank.

I've never had any problem with First American. The claims representative have been all very good. I'd recommend them.

I learned about First American through a relative that had them already. When I submit a claim they do it all online which makes it very easy and I don't speak to a representative any more. The technicians have been great and we've been very satisfied with their work. There was one time though, about two years ago for an air conditioner that we had to ask a second one to come out, but after that, everything's been fine. They're very dependable.

My overall experience with First American has been very good although I had a bad experience the summer before last summer with the company they sent out with my air conditioner. I was a month without air conditioning and I will never have that company come back to my house again. Not to say they didn't come out ten times, because they did but they never fixed it so I've had it with them and told First American to not send them again. First American sent somebody else out and they fixed it the first time, and I never had any trouble since.

First American was the home warranty company that the mortgage company was using at the time and I've been with them ever since. I haven't had any problems submitting claims. Sometimes it takes a while to get contractors depending on what the problem is but I have recommended them and people have used them that I know.

I took 6 months before reviewing because I did not want to be too angry. But this company is a scam. Please save yourself the hassle! It is true there are some good reviews. I am convinced the majority are fake but some just got good luck with it... it is a gamble whether or not you will be a lucky one but the odds are not in your favor. Companies like this have to make money and they won't make money doing a quality job fixing your thing. They make money by pleasing a few people to say they DO fix things and the rest of us are like this. I have had 2 claims that have all been nothing but an extremely time consuming hassle and more money out of pocket. Here are my claims, I couldn't exaggerate or make this stuff up if I tried.

The First American representatives were prompt and timely when submitting a claim. It’s just that I had a garbage disposal put in about two months ago and it has already gone out. It should be under warranty. When I called in again, I still have to pay the service fee even though it’s all under warranty and I don't understand it. If it’s under warranty, it should be taken care of completely. I'm waiting on them to email me about that. I'm kind of iffy on how I’m really going to refer a home warranty to other people because this is the first year that I've ever had to do any claim, and so it depends on how it'll all work out.

When we first bought our town house in 1988, I wanted to have a year's safety net so we asked the seller if he would pick up at least a year of home insurance and he selected First American. We had them ever since and we've been with them for a long time. We used to have to call First American for claims and sometimes there would be a delay but it's understandable. But now, we can just go online and do it, and it's great. Also, I never had a problem with the claims reps. Once, I forgot to update a debit card when I had to change the number and didn't get it changed in time. They called and were very nice about it. I love First American and I'd recommend them!

I had a pretty good experience with First American. They're prompt at getting everything resolved and if I have questions, they had always an answer. Everybody has problems here and there but their problems aren't drastic.

I'm very happy with the timely response. First American sends out very qualified people. Overall, it was an excellent, pleasurable experience.

This is my second claim with First American and they've handled this very well. It went quick and easy.

We received our First American policy from the person we bought the house from and just continued it. We had no problems with the process and the experience up to this day is ideal. I'd recommend them to anybody. Other than a couple of little glitches when they came to check my water heater one time, they do their jobs pretty good. Some of them are a little hard to understand because some of their English isn't that good.

Sometimes when I call First American, they can actually tell me something to look for so I don't even have to have a service person out. If that doesn't work, they'd get somebody out there quickly so my experience with them has been good. I would recommend them.

I don't have any complaints with First American because it's always done pretty well. The online form is pretty decent which I'm able to fill out and normally get a response from them within a day and then have contractors out within two or three. I had to have my air circulator replaced and it would have been about an $8000 or $9000 job but since I had the home warranty, it ended up being about two grand because it was an upgrade in model because they couldn't replace the exact model that I had. It paid for itself in the amount of time that I've had the house. I actively recommend First American to people that I know are buying homes now.

April 4 I submitted a service order because my garage door opener was not working. Sears was contracted for the repair. The technician checked the issue and determined that the tension rods needed to be tightened, which was not covered by the contract. He recommended a couple companies for the job. I contacted one of the companies and they immediately decided that the tension rod was broken. I questioned their determination because I couldn't see anything broken. I had the company replace the tension rod, which cost me $200.26. Within 2 weeks the garage door was not working. I contacted 1st American Home Warranty and identified the issue again and that apparently I paid $200 for nothing.

Filed a claim in March because my AC compressor had been making a very loud noise and it had just gotten unbearable. Tech assigned was L&S Air who was poorly rated by the BBB. L&S confirmed the compressor was failing but indicated that FAHBP would only repair if it stopped working altogether. Instead L&S wanted to charge me over $100 plus the $60 call fee for a leak detection which wasn't covered by my policy. I called FAHBP and complained and they paid for the leak detection and for L&S to get the compressor running again. I also expressed my concerns that the compressor would fail soon, when it gets hot. FAHBP indicated that they would only replace the part if it completely quit working regardless of the part failing to operate correctly. It's now 100 degrees and as self predicted, it failed. They said the FAHBP wouldn't replace the compressor unless it quit working.

My wife was really sold on First American. She learned about it through her hairdresser when she was complaining to her about trying to get somebody up to repair something. She gave us their 800 number because she had it for several years and was satisfied, so we called and hadn’t been disappointed. Calling is quite easy, but as far as going online, we have never successfully been able to do that. It’d go to the login stage but we never get past that part of it so we always ended up making phone calls and going through that automated portion of it. Their people were fantastic. So other than that, we've given out the name of the company to several of our friends. I tell them about it and how it has always worked every time. We've had several people that have gone to First American.

They catch everything that I said they would. I'm highly satisfied with First American and I would recommend them and I will use them all the time.

I got a year free coverage from First American when I bought my condo and I continued it. I've always had good responses from their people. It's not that I ever had a bad experience but in the last couple of years things have improved. I also noticed there's one company that I've used several times and they're very efficient. I did have one guy who never returned the call for my air conditioner but that was years ago. Over the years I learned about the different companies and I’ve gotten pretty specific about who I want. The people they sent come right on time too.

We’ve used First American for a couple of years and it was excellent. However, I recently had issues with them processing payments against my credit card and ensuring that our warranties are renewed on time and everything of that nature. But outside of that, they’ve been very, very good and they’ve helped us out through a lot of situations.

An agent who was helping me said that having First American would benefit us and our home. I've been with them for five years now. It's pretty easy submitting claims with First American online. The claims people are good, so were the technicians who came to our house. I'd recommend them.

Submitting claims with First American was very easy and smooth and the claims representative was good. The only thing is that on some jobs, the coverage doesn't cover every component. We've had a water heater replaced twice and each time, there was some additional cost in addition to the regular co-pay and that's frustrating. The reason is because of the contractor's claim that the unit is not up to code and therefore the work has to be paid for by the client. But it's just a way of adding extra costs.

First American came free for the first year and we anticipated that there might be some issues. So instead of having to deal with expensive repair costs, we decided to stick with it. In the online claim submission, there were multiple things that were wrong and it wasn't clear that we had to specify two separate claims that could be done on the same claim. Other than that, the process wasn't too bad. I'm glad that there is an online option. First American is a great service to have when something goes wrong. I wouldn't want to go without it.

I've been in the real estate industry for years so that's how I've known of First American. It’s satisfactory. We had one claim and everything went smooth, very straightforward.

We decided to get a home warranty because our realtor was telling us how good it is for our home. We chose First American because they offered more with better prices. Submitting a claim has been extremely easy. We have never had an issue when we call the claims representative so they are amazing. They're on top of it and they put the customer first, so I like them. I recommend them to everybody.

I had First American along with the home that I purchased and my experience in submitting claims with them has been excellent. I've encountered no problems with the reps. However, some of the contractors that provide service are sub par, which I guess is part of the system. We've had issues with a couple of them when I was trying to fix an air conditioning problem. So I called someone I knew that was in the business and they recommended someone who took care of the problem and I had to spend for it.

We've only had to ask for one claim with First American and it was pretty smooth. I called and they called the electrician and everything was great. They came out right away. I like how quickly and smooth they reached out to the contractors and then the contractors responded. I didn't have to explain, re-explain, or try to explain myself what the needs are. Once they understood what we needed, there was no problem. It was great from the field representative to my calling for my service a year later.

First American is very good. They always do what they say they're going to do and that's the most important thing to me.

First American was called on March 16, 2015 to address a non-functioning double-oven. The hired contractor evaluated our oven and indicated that the control panel and keypad needed to be replaced. Problem is that there isn't a replacement control panel for our oven. The contractor informed FA. No response from FA for at least 10 days until I made a call/online comment on April 4. The FA rep apologized for the delay and indicated that they would do an evaluation to determine if the whole oven should be replaced or send the control panel for repair. I was told to expect a call the next day regarding the evaluation. No call from FA.

I've had First American for almost 10 years and they have been great. No problems working with them. I call to have someone come out, I pay my deductible, and they fix what needs to be done. I've referred them to a bunch of my then co-employees, and they have signed up already.

When we bought our house in 2001, the previous owners had the First American policy with it so I kept the policy. All my claims have been satisfactory, except for one. They sent out for our hot water tank and then they finally found and sent a company out, which was really good.

Submitting claims with First American is easy. I have a couple of concerns that others may not have like if my AC goes out, I have a pet who cannot survive elevated temperatures. If the AC goes out, I've got to have it immediately repaired in the summer because of it and this house heats up pretty fast. In both instances where the AC went out, they were very quick to get it done, so more than pleased. First American provides excellent service. I'm not that thrilled with the charges for the termite stuff but other than that, I'm more than satisfied with them. I'm not going to drop the coverage.

I knew that if I had anything that stopped working it would be hard for me to fix it so I decided to sign up with First American. My sister had told me about them. Submitting a claim has been really easy. You just go online, fill out the claim form, and they'll call you and schedule the appointment and you're done.

First American has always been a good company as far as I know. It was suggested to us when we bought our home. Submitting claim with them was pretty easy, I just get on the internet and write them about the problem I'm having and they just send someone to come up to the house and look at it. They've been fine and I've never had any problem with them.