First American Home Warranty Reviews

We are very disappointed to have never received a response to this below email or any of our numerous phone calls. Furthermore, I cannot believe that now more than two months after submitting this claim we are still without any air conditioning. The latest contractor (2nd opinion contractor) sent out to evaluate the unit has now informed me that they need to come back out to the house for further diagnosing. I have been more than patient in dealing with this claim, however have reached my limit. I don't understand why there have been so many delays. My husband and I have been our own ambassadors without any initiative in following-up etc. on the part of First American. We all know the furnace has been recalled and cannot legally be touched. I have an email from FAW confirming a new furnace was ordered, 18 August 2014. If I do not have a response from the contractor to schedule the replacement of this item we will be forced to seek legal action.

I have a home warranty with First American. I have had three service requests and I have had an issue with each one.

When we bought the house, someone has transferred First American over to us. It's been good submitting a claim. I usually do it online or over the phone and I easily get a call from the service technician and usually the same day so everything has been good.

We got the insurance when we bought the house and I've had it since. Submitting a claim wasn't bad at all. The claims representatives are usually cooperative and get things scheduled, and people respond pretty well.

I needed warranty and got First American. Everything has been very easy.

I have been a customer of First American Home Buyers Protection since 1997. Submitting a claim to First American was very easy. You submit your claim over the phone, and within a 24-hour period, if you have not gotten called by the company that they’ve contracted the work to, you can either call the contractor directly or you can call First American back and say you’re not satisfied with the service because the contractor was not getting back to you.

My experience with First American when submitting a claim has always been positive. The process was very simple. The only time I ever had to call was because I had a plumbing problem so they got a service guy over there. It's very fast and good response.

Our realtor suggested First American Home Buyers Protection, so we got them. Submitting a claim with First American was fairly easy. The claims representative just asked us questions, we gave her the answers and we were good to go. She told us what would happen. I have had a home warranty before, and First American’s process was easier for me versus the old one that I had. I like their process a lot better. I would certainly recommend them.

First of all looking at all the other reviews of this company, the creepy and embarrassing Thank You's to all those who write a good review pretty much sums them up. They could care less if you have an issue and have absolutely no desire to work with you at all. From the truly awful voice recognition service you have to go through to speak to someone - designed clearly to make sure you get through to no-one - to the huge wait time to the Mickey Mouse companies they employ to do the work this company is dreadful and I would recommend it to no-one. I pay $71 a month and the only times I've had to use them it has been a painfully long drawn out process with lies and appalling customer service along with dreadful actual work done.

Our real estate representative purchased for us a warranty to cover the existing A/C unit which was in the condo we were purchasing last Spring. Our unit stopped working at the beginning of Sept. It took three days for them to send a crew to look at the problem. A charge of $60 for us. They then told us a new coil had to be found, and then installed. They insisted that only their purchasing agents could purchase this coil and then send the part to their installers. Only then, could they schedule the installation (again a charge of $150 for disposal of the part). The coil was finally installed on the 19th. We were out of A/C for 2 weeks in this heat wave. The wait on the phone, the incredible disregard for the clients was the most frustrating experience we have ever encountered. This insurance is in my opinion COMPLETELY BOGUS!

some guarantees on their houses.

When I bought the house in February I checked some realtor websites and the realtor I happened to get spoke highly of First American so I went with them. My experiences with them have been very positive and I’m seriously thinking on renewing the contract once the year’s up. However the last time they came to repair the dishwasher they damaged my counter top. They sent me a letter asking me to send the pictures of the damage, but the technician that did the damage submitted the pictures... and I'm not gonna be doing somebody else's job. They put a claim but I haven't heard anything. The dishwasher part is okay so it's just the damaged counter top.

My grandmother was the one who initially signed us up so we've been with First American for about 10 years now. For some reason I've got a lot of stuff that goes wrong with my house. So it actually worked really good for me. It comes in very handy and it's very easy to submit a claim. Have had very pleasant experience when speaking to claims representatives.

I made a claim for my pool, which was covered last year, but denied this year because they said "the pool company suggested damage was due to a recent rain storm and flooding." This was a lie when I reached out to the pool contractor, they never the above. In fact First American is using the storm as an excuse so they don't have to honor any claims made during that week and that is coming from the pool contractor.

Filed a claim on May 19th, because my air conditioner stopped working. Here it is September 18th, and my air conditioner still does not work. The air conditioner is on the roof which is 21 feet above the ground. First American told me that I would need to provide a scissor lift, so the technician could access the air conditioner. I rented the lift at the rate of $250 per week. Over the next 5 weeks First American sent out 6 technicians. The first technician to come out told me that my AC was shot and could not be repaired. He reported that to First American, who sent out another tech, who said the same thing.

I first learned about First American when I bought my house. My experience in submitting a claim was pretty good. Actually they come within the first two days. My interaction with the claims representative was fine. I'd recommend it to a friend.

My pool pump has been broken since July. The 3 contractors that came out diagnosed problem wrong. I hired my own contractor which they said I could to repair pool and now they refusing to let them do the work and want to send out their own contractor again.

There was absolutely no problem submitting a claim. I called the toll-free number, talked to somebody, and they arranged to have a technician out here within three days. Dealing with the claims rep was exemplary. My daughter had referred them and told me what they had done for them, and we said, "Hey, we're at the point where something could happen here that could basically financially kill me." So we said, "Okay, let's go this direction." I read the synopsis, all the pluses and minuses and all the basic major problem areas are covered. It's insurance well-advised to look into.

Had pretty good experience with their sales rep and submitting a claim was fast and efficient. I’m satisfied with them and would recommend them to others.

I've had First American for ten years. The mortgage company suggested them when I bought my house. Submitting a claim was just a matter of calling and explaining what was wrong, telling them what I thought it was, and scheduling it. It's pretty simple and the claims representative that I talked to was good. He seemed very knowledgeable, nice and courteous. They did a very good job. I really didn't have to stand up over them and watch them at all. I just let them do what they were doing, and it was fixed after that. They're very professional and responsible.

First Issue - Nine months and still not resolved. My Viking cooktop has been destroyed. Had 4 separate contractors come out (some of whom do not even speak English). Created an unsafe condition in my house with gas smell. 270 days without a functioning cooktop and they still refuse to address the issue.

We've only submitted a claim once so far and it was very nice. It went very smooth. The representative was very nice, very pleasant, responded quickly and got things done for us. Good service.

Submitting a claim with them was very easy and the claims representative I spoke to was very nice and very courteous. Everybody seemed to be right on time and they do what they said they would do, so I didn't have to wait very long. They come and got it done so, so far so good.

I've had First American for so long. They've been good, courteous and able to answer all my questions. I would recommend them.

Everything's perfectly fine and very easy to understand. Everybody's great, even the guy that came and serviced the air conditioner.

When I first bought my home in 2008 FAHBP was already a policy on the house. We thought it was necessary to have a home warranty and assumed it from there. We have a claim right now with our washer/dryer -- first time we did a claim. My experience with the claims rep wasn't so bad. I called and sat on the phone for about 15 minutes. I thought that was kind of excessive to have someone answer the phone. But once I spoke to someone they took my information and they got on it right away.

The person we bought our home from bought us a one-year warranty. And then we just kept renewing it. Submitting a claim has been very, very easy. We've done it online, called a representative, and used the automated system, too. Our interaction with the claims representative was super easy. They’re always really understanding and they listen to whatever the issue is. My overall experience with First American was great.

I bought a house and First American came with it. Their process for submitting claims was good and fairly easy. I had good conversations with the claims representatives. I think they're great.

There was no problem at all with First American. I just called them up and called the number that was given and they took care of it within not even 24 hours. They had a service person out there and they did the work and were done and I paid them that little $60 amount and it was perfect. I couldn't have been happier. Everything was done perfectly. I'm going to call them again whenever I need something else.

When I bought my home 17 years ago, our realtor gave us our first year with First American as a gift. I find them very efficient so I've been renewing my policy for 17 years. We just had one situation two or three years ago, where apparently a former employee of a contractor of theirs fraudulently set up a business and represented himself as that contractor. These people were sent to our house for a repair job, and something wrong rung with me in the conversation, and when I called to confirm what this fellow was saying, I learned that this guy was a fraud. First American got right on it and they got someone else out here right away. They cooperated with the investigation by the Licensing Contractors Board, so I was really impressed with that. I've had good service with them so I've recommended them to many people.

I had a failure in my air conditioning system. It was determined that there was a leak and the Evaporator Coil, TXV valve needs replacement. It has been 20 business days and the problem is not yet resolved. First American messed-up the ordering of parts. I requested "cash-out" and put in request for call call-back from the Claims Manager. It has been 5 days now, there is no response from the company. Moreover I have received a quote of $450 from the contractor as the insurance company does not cover all the expenses. The contractors they use are also very unprofessional. The contractor also never responded to my phone calls or email. In fact the contractors voicemail was always full.

I've been a customer of First American for at least six or seven years. The last claim I had an air-conditioner go out, main house air-conditioning system. When I filed my claim, I was given a contractor and there's a window of 24 hours that they're supposed to contact you. Well the contractor didn't contact me. So my initial issue was having to call First American to let them know that the contractor hadn't notified me. And they called the contractor. The contractor then called me and set up an appointment, so we were sort of on track. The contractor however said, "Well we can't get you the window other than 9 to 5 [I work, and that's a big gap]. We're just really busy and can't really pin it down, but we will give you a call, 45 minutes out." I said, "I think I can work with that, because I can make it back from work when I know you're on the way."

I've been with First American ever since I bought my house. There've been no problems and the claims process was easy. The claims representatives have been great. They're just very cooperative and always follow up and give me feedback.

Our oven quit working and we called (First American). The local Sears service tech came out and determined the control panel was bad. We were informed that the part was no longer available and that it might have to be rebuilt? I looked online and determined the part was available but not in the color (Bisque) of my oven. Since the range top is black, I called First American back and requested they order the Black Control Panel. I was told that they would contact the new repair company "Ace Appliance". Ace called and agreed with our solution, I gave them the part number and even the cheapest online site I could find. The next day Ace called back and said First American refused to order the new part and insisted on repairing the old part.

When I bought the house, it came with a contract with First American Home Buyers Protection. From my experience with them, it was easy submitting a claim. And the sales rep I interacted with was pleasant. I would certainly recommend First American.

My experience with First American has been good for about 13 years, except last year I had a couple of incidents where they were just dragging their feet on fixing one of my appliances. The claims process was easy and they did fix the problem eventually but it's just a particular incident that went on for about six months before I got result. I had to repeat the same problem with them and it looked like they didn't get the problem that I had. They thought that it was just a matter of changing one part of a machine but it was more than that. I ended up purchasing another machine and they did a cash-out thing.

I’m into real estate so I’ve known about First American's home warranty stuff for a long time. And for the title company part, I used to work in a law firm that did title things and I’m very familiar with First American. When it comes to submitting claims they're a little more on the ball than, say, Fidelity. I prefer to work with First American over Fidelity. They're a little more involved. The claims reps respond well and are nice. They are doing their job and very thorough.

I first reported my Thermador double wall electric oven to First American for service on April 13, 2014. Almost five months later, my oven is still broken. It took over a month for the original diagnosis, and then the first repair failed the day the part was installed. It took an additional month for a second opinion and then a decision to try to rebuild the part yet again. Yesterday evening I received an offer to "replace" the unit, with a model that is sub-par and does not match the "capacity, system or features" of my current unit -- as per their own contract. They offered to replace a 30 inch double wall stainless electric Thermador oven with convection, self-cleaning and timed bake options with a 24 inch stainless Maytag/baseline unit with none of the same features. Moreover, it is impossible to speak to a claims resolution specialist about this issue -- and there is no other way to reach a real human being. I have been on hold alternatively for 45 minutes, 77 minutes, 35 minutes and just this evening 46 minutes (before reaching a message that told me the claims resolution office was closed for the evening) in the last two days AND I have left two voice mail messages for the specific claims resolution "specialist" assigned to my case, without a callback.

I bought a policy for my mom's house and my house as well. Her house has problem with plumbing and electrical, I called FA service they sent a contractor out to fix the issue. The contractor came, diagnosed, fix a little bit on the sink in the kitchen. He said he will come back to fix another sink in the bathroom. The contractor didn't come back. We have not received phone call from FA either to follow up with the status. Until I tried to call FA customer service, and they promised to send out another contractor.

I filed a claim because my pool pump was making very loud noises and water did not seem to be circulating. First American sent one of their contractors out and they said that the pool pump was fine but my salt cell was bad. They received permission to replace the salt cell and it was installed upside down and was leaking. They also left the wiring harness cap off where it connects to the pool pump motor and did some kind of damage to the wiring, and just put a wing nut on the wires leaving all the electrical stuff exposed.

My mother had First American at her house. I was kind of unhappy with another home protection company, and she said she was happy with First American, so I decided to give that one a try. I've had just one claim and so far it’s been great. They were just prompt. I can’t remember the First American rep that I talked to re-opening that claim, but she was awesome. She answered all my questions, was very helpful, got everything going back, got the ball rolling again, and the service provider was out here quickly. He had to come back but he was great. I even called the company to tell the owner that it was very, very good. Everything’s been fine so far.

Everything is extremely easy with First American. Every time I put in a claim, it's answered very fast. Anytime I have questions, they have answers. The claims representatives were very pleasant, just matter-of-factual, taking care of me, getting down to business, figuring out what the problem is and very effective. They have done a really great job so I'm pleased. I'm a very satisfied customer.

It's an excellent service. Submitting a claim was easy and the claims rep was good.

To file the claim initially with First American is difficult. It takes forever when you're on hold. But when I actually get them on the phone, they're pleasant to deal with.

I always check the Better Business Bureau ratings, consumer reports and First American was rated high so I purchased my warranty from them. Submitting a claim to them has always been a good experience. Claims reps have all been nice and pleasant. Sometimes the wait times are long but it's usually when something goes wrong, everybody's got it going wrong, like with the AC or whatever, but overall they're excellent. I like the fact that if you have a problem with something, they send a different tech that can handle the problem. I had a problem with my old Kenmore stove. They sent a tech in and he couldn't fix it. They sent Sears over (Kenmore) and they ended up replacing the stove. So it was a good experience.

I'm satisfied with the service provided by the First American. It was offered to us when we purchased our home. Submitting a claim was easy. Sales rep was good, they were able to answer our questions. It was a good experience.

When we bought the house, we asked for a home warranty and First American was the one that was recommended to us. Submitting a claim has been good and they've all been fast at responding. I actually just filed one last night at 6:00, and they were there at around 9:00 this morning. The claims representatives have always handled it and did what needed to be done. Overall, it was very good and very quick service.

My issue has been resolved.

We moved into our condo. It was 10 years old and we knew there’d be times when we’d need service. I had a friend who had First American Home Buyers Protection, and seeing that their price is right, we decided to get them also. I’ve experienced submitting a claim for one of my AC units and everything went as they said it would. They do what they say they’re gonna do. It worked out well.

I learned about First American when I bought the house. I've done one claim and they're extremely responsive. The claims representative that I talked to was pleasant. They had the plumber out in less than 48 hours.

I had the worst experience with this company. Nothing that happens is included. I had to pay for a new heater, a new AC unit, electrical. Nothing was ever included. Besides they work with unprofessional companies that never get back to me, no matter how many times I call and leave a message. Last year I was almost sued by my tenant, because it took 45 days for them to fix a problem. I would call daily and they would say, it will be done tomorrow.

Washing Machine went out. First American is great about sending a contractor out, however if you have a lot of issues as outlined in the following, THEY WILL NOT ALLOW YOU TO HAVE THEM SEND A DIFFERENT CONTRACTOR once a contractor has taken the job: Contractor showed as agreed same day. Control board part had to be ordered. Was told it would 3 working days... Came and went - No Part. Contacted contractor (rude) and was told 1 more week... Came and went, no call. Contacted contractor. He stated part would be in that Friday and confirmed the tracking with manufacturer (5 more days came and went, no call). After 3 weeks, contacted FA and they stated they can only check on status for us which they did and he gave them the same story...

My stepdaughter told me about First American Home Buyers Protection. I decided to purchase it just in case anything happens - it’s a lot easier with them in trying to get somebody. I’ve had no trouble submitting a claim. It was easy. The claims rep was from close from around here. He does a good job. I’ve had a very good experience with First American and will certainly recommend them.

I contacted First American on a Monday morning. I explained to them that I had raw sewage backing up into my front yard. They said they would process it as an emergency and made contact with a plumber who would be out between 1pm and 5pm on that Monday. I took off work, waited all day, no one came. I called the plumber who then informed me they had told First American their machine had broke down early afternoon and they would not be able to service me. I never received a call from First American informing me of this. I contacted them again and they said they referred me to another plumber. I contacted the next plumber the next morning who told me they don't service my area. This is day 2, I still have raw sewage in my front yard. Each time I call, it's at least a 45-1hr hold time on the phone. I will be cancelling my service after this is over.

Because I'm handicapped and I can't get around, it was a convenience to get First American. Their claims process is easy and the reps are good.

We had our First American bought with our house and submitting a claim with them was easy. The claims representatives were good, very easy to work with, very fast and accommodating. They sent the person that I wanted out, so they're very easy to work with. Wonderful experience.

I called First American when I first moved into this place. I needed to get the air-conditioner to work. Someone came out and fixed it. The cost to me was $60 for the service. Then he recommended that the air conditioner be washed and he was going to charge me $158 to do it. He said he was going to put some solution on it on the outside and hose it off. He said it has to be done by a professional. I felt it was a rip-off and sounded very steep to me. Is this guy trying to make a little bit more money here? I don't know if there are little scams like this going on or if the company had heard of stuff like this before or not. I'm not faulting First American. It's the vendor. Anyway, the air conditioner was fixed and it works now.

So far, my experience when submitting a claim has been quite good. There were few issues but after few rounds they did meet my expectations as far as my perception of them. One time we had a disagreement on what the warranty would cover, but I finally got to talk to the right people and we worked it out and came to an agreement, so that issue was resolved. First American is a big relief in a lot of ways. I’m pleased with them and would recommend them.

The realtor that sold us the house recommended First American. They have been very prompt in coming to check out what we had problems with. One time they had to order a part for the stove. We were very pleased with their promptness. They were very polite and courteous. It's a very good plan and a very good thing to do when you buy a house that you have not lived in before and it's not brand new.

When we bought our last house, our realtor signed us up with First American Home Buyers Protection, and that was one of the best things she did for us. We had an emergency situation one time and they had somebody to our house within an hour. That was awesome! The claims representatives were very good. They were all very helpful and nice. The only thing that was frustrating is when I would call, sometimes I would wait 20 minutes on the phone before I could get hold of somebody. But once I get to them, they are very responsive and helpful every time.

First American is the company that covered through my Escrow. They're great and everything went smoothly during claim submission. The claims reps are always on top and good. They all seem to know what they're doing and they're very fast and very efficient.

I had home warranty before with another company. I decided to switch over to First American due to a recommendation I got from a friend of mine. So far, submitting a claim has been simple and good. It's not difficult at all. I haven't had any problem with it. And once you call, they're swift about getting information that you need and they were courteous.

First American was setup for me by my realtor when I bought the house. Submitting a claim with them wasn't hard and I had no problem with it. Interacting with their claims rep has been fine too.

The last experience I had with First American was really good. They came out and identified the problem that I didn't have. I thought I had a problem, but they solved it for me in half an hour and it cost me $65. So it was a good thing, a good guy.

Submitting a claim to First American is easy. They're friendly, nice, polite and helpful, and they got me help right away.

First American had sent somebody out to fix my microwave and, this weekend, it's not working again. I called them up this morning. They said I have to call back to make another appointment. But my experience with them has been good. I know they have been staying on things and I like it.

I had air conditioner problems about a month ago. We called the people at First American and they came out here and fixed it. It was on a weekend, but everything worked out. The claims representative was super and their representatives that came out here to work on the air conditioner were good. They fixed it right and didn’t try to cut corners. They came and solved the problem that I had and that’s what we got them for. They did what they were supposed to do. I’m satisfied and would recommend them.

I called on 8/20/14 to report a water leak from the hot water heater located inside the laundry room. I explained that it was an emergency as water was leaking into the house damaging the walls, etc. The contractor arrived the NEXT DAY! Took my $65.00 fee and said "Yep, it is leaking." He then left after 10 minutes (mostly counting the cash for the service call) and if that was not bad enough, he did not turn in the report to First American for over 24 hours???? WTF. I will cancel my contract as soon as they repair my water heater (which they provided a junk name brand not equal to what I had).

Submitting a claim with First American is straightforward and I was impressed with how they handled things. The claims representatives are nice and try to answer all questions that I have, which is usually a lot. They do a good job of making that effort. They're good about listening to what we have to critique.

Our First American warranty was actually a gift from our real estate agent. Their process on submitting a claim was pretty easy and straightforward, which is appreciated when you're dealing with insurance companies.

When I bought my house, First American was the warranty that came with it, and so far, submitting a claim is easy. It's all automated and everything's been fine. I even renewed the policy for another seven years because I've had a good experience with them every time.

First American was introduced to me by my realtor. He recommended that I have them as my home warranty. I trusted him so I took it. Just last couple of months, my dishwasher wasn't draining, so I called. Someone was back in contact with me within a few days. It wasn't very long and I was able to schedule a plumbing or a repair guy to come in. It was timely and everything went well. Everything has been quick and easy.

It's very easy to submit a claim and everything from having First American respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then First American reimbursing me... they have been great. They have great quality because they made sure everything was done properly. First American was quick to respond and very understanding.

Sears was a horrible contractor. Took me over 10 phone calls with long wait time to get appliance installed. Sears typed in my cell phone incorrectly in system and used only phone number to track order without a work order assigned to the account. I had to drive to local Sears store to talk to someone in person before finding out that Sears made a mistake in incorrect phone entry. Despite this, service was not completed because of poor communication between Sears order to delivery to installation departments.... Took me calling First American home warranty manager to call Sears manager to finally get appliance installed. Sears runs the most incompetent service and I will never use this vendor again! Took over 10 days to get a simple microwave ordered installed and delivered... like an act of Congress to get thing done.... Sears needs to file for bankruptcy for the way it provides service!! Incompetent staff who does not know how to do the job! First American Warranty needs to fire Sears as a contractor!!

First American is wonderful. We called them late one afternoon. My husband and I are both on oxygen and we had no air. I explained that to them and they said the contractor would be out that night or by 8:00 in the morning. They were here by 8:00 in the morning and fixed the problem. We hadn't any problem since. We've had First American for years. They have been very, very thorough and very helpful. It was easy to submit a claim and they took care of the problem. I was ill, so it was very short that I spoke with the claims rep, but they were very conscious of my illness and were doing everything they could to help. They have always been very proficient, interested in our case, and very quick to remedy the matter.

About 5 years ago, I learned the hard way that this is a scam. I purchased a condo in 2003 and it came with a 1 year warranty for all appliances. After the first year, I renewed it. All of my appliances were fairly new inside the unit so I rarely had a reason to use First American the first few years. I was still paying for the plan about 5 years later when my air conditioner/heater stopped working. I called First American and they sent someone to fix it. This happened several times throughout the next year.

Purchased a Warranty in July 2013 because our home and appliances are now 14 years old. Ten months later, April/May 2014, our AC went out. The company they sent out to fix it reported that a service tech that serviced a year before broke it and the insurance would not cover it, even though we used it the rest of the summer of 2013 after being serviced. In Arizona it is 110° in the summer and AC is a must. We bought the warranty just for this very type of purpose. We had to replace the unit at a cost of $7000. They have also sent out a company 2 times to fix our pool, still not fixed, and they want to send out the same incompetent company again that could not fix it the first 2 times. Still waiting to see what happens with the pool.

After 15 years of dealing with below par service companies they use, I finally realized today they absolutely care more about the service companies than their customers! Beyond frustrated after what someday may be considered a comical dealing with North Star Mechanical Heating and Air conditioning company they sent that has a 80% 1 star rating all over the internet and an F rating with the BBB and refused to send out another company even after my pleading with them and detailing how rude and condescending the tech was and has failed to show back up for 3 days. (And I was being civil just to make sure he would do a decent job)! Called First American and got a supervisor but all he did was defend the company say that a company is not required to pay their BBB dues which gives them an automatic F rating. I asked him first of all, "Why would a reputable company not want to keep their dues up if they're a large company as he said North Star Mechanical was?" And secondly, why would you guys use a company that had such a terrible rating? His response, they only have a 3% bad complaint received for this company! He refused to send out another company! Clearly, they do not care about their consumers!! I cancelled today after that conversation!

The claims process was easy. I'd recommend First American. I had it when I purchased my home and I continued it.

The week of July 21st, 2014, my wife detected the odor of leaking gas. Our gas company sent out a repairman, who determined the gas leak was inside the home, and removed our meter until it could be repaired to meet safety standards. We then called First American Home Buyers Protection, with whom we have not only the standard warranty, but all available warranty upgrades. They referred us to a local plumber, who came to our home, and explained that in order to diagnose the issue re: the leak, he would need to cut a hole in the drywall (it remains, now 3 weeks later).

It's been a while since I've used First American. I had them come out to one of my places about a month ago for a plumbing issue and everything is wonderful. They provide me with good service and they're always very helpful and quick. I only have to pay a minimal amount every time I have a service call. I've had them for several years now. I got them because when I was purchasing a home, I lived alone and I knew how expensive things could be when you don't have a warranty on certain items that need to be fixed in a home so I just decided to get one especially since I'm not handy myself and can't fix my own things. They were referred to me by the mortgage consultant, and of course you trust the people that you're working with. Since then it has always been very simple to submit a claim. I've mainly done it via phone. I call and explain the situation and they have someone get back with me within around two hours. And they always follow through. The people that have come out have been great so they get the job done. I've always been satisfied with the result. It's simple, convenient and inexpensive.

This company charged the homeowner a $500 fee for services to stop a leak in the air-conditioning pipes that "were not covered in the warranty." Secondly, our pool pump went out and our pool is leaking. Our wonderful pool company submitted all documents that First American requested. They spent hours researching the costs of pool parts only to be told that First American would be looking for bargains on these parts, and this would mean that we had to wait even longer to get this resolved. As a result of weeks of frustration, our pool company refuses to continue pursuing this claim with First American Home Warranty. This decision came after weeks of telephone correspondence, sending in invoices, price quotes, etc. and because they were also ordered to complete all work in 48 hrs., so that they could receive a discount for paying their invoices on time.

claims representatives were friendly, they're real people. I recommend First American to everybody because they're probably one of the best companies that I've ever had to deal with as far as any type of insurance claim goes. They're just good. In fact, we're renewing our warranty membership here next month, so we'll be with them a couple more years. They're easy, affordable, timely, and professional.

I chose First American because they had the option to pay for pool and outdoor equipment which other home warranty providers didn't have. And it was very easy to submit a claim. Unfortunately for me, I called on a weekend so I had to wait until Monday to get a callback from a company. But other than that, once the contractor was out here, he took care of everything right away. I didn't have any problems at all with their representatives. They were very courteous. I didn't have any questions because they were so explicit on their description of the process that my questions that I would have had were answered when I talked to them.

Have had a contract for 2 years. Out of 5 service requests, there has been problems with service providers. They do not screen their vendors. Their vendors try to increase costs of repairs to cover their costs. Had this happen with ice machine, oven, central vacuum. Central vac company tried to talk me and insurance company into replacing entire unit... for sub par vac.... 1/2 the size and capacity and the only thing that was wrong was an "electrical short."

This company sends out technicians who have no experience on the product or brand you are experiencing a problem with. Hold times to reach customer service exceed 1 hour, then you reach individuals who speak poor english, have no training in the Dominican Republic. Even after a problem has been escalated, three weeks after the claim was reported, following two different companies coming out who have no idea how to repair an LG refrigerator, you still can't get the refrigerator repaired. The problem is now being referred to their contract department to deal with the repair companies - in the meantime I'm still waiting and don't expect to ever get the item fixed through them. I even got their area manager (the one who sells to the real estate agents) involved. However I've left three messages over two weeks for her without a response.

This company is a disgrace. Terrible, uneducated customer service. They provide misinformation and are rude. They will send UNQUALIFIED technicians to your home (I have photos to prove it!) to "repair" home components and fixtures. Their technician actually did a hack job on my a/c and created a fire risk! They REFUSE to cancel your contract for 30 days. Nothing in this digital age should take that long ... Oh, but it will if you only want to get another contract fee out of the consumer! (If you fail to heed my warning, NEVER pay for the full year up front! Pay monthly if you MUST have them for service. I feel sorry for you.)

First American is okay and has been good.

Worst home warranty of all, period. If you are thinking to buy from this company, read all these reviews and believe it. If you already had this company as your warranty company, change it as soon as possible. You are depending on parachute that WILL NOT open when needed. This company just wants to take in the money with no intention to pay claim. Look at their website, they have the email, phone number and fax for consumer to BUY their product but they don't have any phone number, email or fax for claim. Basically, all claim conducts via snail mail. They just hope that you cannot wait and will repair without authorization so they don't have to pay claim. In addition, they deny claim citing preexisting condition even though we have several inspectors, contractors and visitors to proof otherwise. They offer arbitration on their policy but did not specify detail. We requested the detail of this more than 2 weeks ago but they ignore our request.

I decided to get a home warranty so that if something went wrong, I'd have a safety net. So when I purchased my home the seller talked to me and offered a package from First American and so far, it's been good. If I call and make a claim, for the most part, I get a call back pretty quickly from whatever service provider they have assigned me to. The claims representative had also been fine, helpful and get done pretty quickly. Rates going up isn't always a good thing on monthly premiums and deductibles, but I guess that's part of it. Overall, it's been a good experience.

Our real estate agent bought us a years subscription policy, and we had an incident that we had to use it. And then we had a problem that we knew had to be taken care of and they did a really good job, so I decided to renew it for another year. The first one, I got out the forms and our real estate agent said she would take care of everything, so she called and set everything up, so that was really easy. And then the second issue that I had, I did the call and it was no problem. I got a call back right away from the contractor and he was out here the next day to take a look at things, and everything was resolved within two days. It's just really easy. It was just very simple, no worries and I did recommend it to some friends.

My experience with First American was okay. I would recommend them.

When we bought our home, our realtor said they usually choose First American for home warranty. So far I've had no problems with them. They've done well.

Told me washer/dryer were covered, & 10 days later, now it's not covered? This is total bull. That is out and out a lie. They told me I could add it, for an additional $70 but now there has to be proof that the washing machine is working. Their solution, call the agent who sold the policy (real estate agent), yeah they will take care of that right away. I left a message for them, but haven't heard back. This is ridiculous. Will definitely be reporting this to my attorney.

Platinum repair service took over a week to make a simple repair. The service repairman was very rude and unprofessional. I will never use or recommend that company.

The people that were staying here in the house had the First American warranty. When submitting a claim, sometimes I've had to make sure that it was actually processing or that they've placed the claim. I contact them if I hadn't heard anything from them. My interaction with the claims representative has been pretty good. They were courteous and answered all my questions.

Out of pocket expense of 1535.00 - per First American I had to pay for modifications city permit. Haul away, per company I DID not have this coverage. I do not see this information in the contract. I feel they should cover at least 50%.

I have always relied upon First American for all my listings and buyers. In the event there is a claim, they have always been fair and honest about the repair. Don't list or sell a home without them.

Hire educated people to work the phones and better venders. The lady advised me that it was not an emergency for the air conditioner to be fixed in Las Vegas when it was 110 degrees outside with 2 children and animals. My wife called and was advised that First American would make it a priority and find a vender by 3:30 that day to come fix the issue. I received a call at 9:30pm asking if it was fixed. I had to get my AC fixed out of my own pocket due to the vender selected not being able to assist in the repair for a week.

It took 35 minutes just to speak to someone to place the claim. The company went out and said they needed a part and would be back in a week. After a week they said they couldn't get the part so my Tenants had no a/c for a week, the Temperature was in the 90's that week. I called to complain and again I was placed on hold for over 40 minutes. I was given another date to complete the job, same thing happened, they didn't get the part. I called to complain and was told to buy a window unit which cost me $129.00 and they would refund me $75.00 of that.

Multiple conversations with, and multiple trips out to the home from the contractor. Still no resolution to my problem. When I called First American I was told it was out of their hands. In other words, they don't really "warranty" anything! Find another home warranty company. Consider yourself warned.

I will never recommend First American or North Star Mechanical to anyone. Horrible, horrible customer service. My AC issue has been ongoing for 3 weeks.

Please escalate this e-mail by forwarding it to someone who can help me. I am dealing with an ongoing problem with my refrigerator. First American sent Sears 6 times to repair my refrigerator which lasted about 5 to 6 weeks. On my recent call July 9th First American sent a new contractor "Affordable Appliance" and they determined: compressor hot, stuck valve, $800.00 to replace, more cost effective to replace the unit - said First American would send another contractor to verify their findings. Stated it would be up to the insurance to determine to cash out to buy a new refrigerator. First American sent Salomon Services on July 17th. Salomons Service determined: bad compressor, overheated, no cap on service valve, Freon leaked out; refrigerator 12 plus years old.

I discovered First American on the internet. I looked through it and liked what I saw as far as the guidelines so I decided to have it. Claim submission had been very good, very easy and I've been very pleased. I would recommend them.

I’ve had First American Home Buyers Protection for at least 16 years. The warranty initially came with the house. I decided to keep it because I knew it would be less expensive on repairs if we had it. So far, I have had no problem calling and submitting a claim. It was easy and seemed to go through pretty quick. And their claim reps were very polite. I would recommend them.

The warranty came with the house. My broker recommended them. It's pretty easy when I submit a claim. I call and tell them what the problem is and they tell me who they’re gonna send out. They respond when you have a problem. We had one issue with them at one point in time years ago when my air conditioning went out and we had to get a new one, and it took forever. But other than that, they usually are pretty good. When they send somebody out, they get the job done so I’m happy for the most part. Overall I like them and I think it’s a good deal.

I was pleased with my experience with First American.

June 10, 2014 - I put in a service request for my LG dryer, as it was making excruciating screeching and grinding sounds. A couple of days later, a serviceman from Appliance Solutions Inc. came and assessed that the bearing needed to be replaced, and that it would take 7-10 business days to get the parts in. He told me not to pay the service fee then, but when the job was complete, and that I could still use the dryer until then.

My experience with First American was superb, excellent.

When I bought this house, my realtor suggested First American. I live alone and I can't fix things myself so having them gives me a little peace of mind. They've been very cooperative and very, very good to me. I have no complaints, only it takes a little while to get through on the phone to them but that's not a problem as I usually get through and they immediately get the name of a service provider (whom usually I end up calling before they call me because you always want something repaired right away). It's been a very good experience. No problems, no hassle. I'm very pleased with the service and I'll definitely renew.

Experience with First American was fine. Everything went well. I’d recommend them.

The gentleman that came was very knowledgeable about what he was doing, very quick and he was very courteous. He was on time just like he said he would. It's the only experience I've had but it's so good to know that First American work with contractors that are good, that are responsible, because I have previous contractors that they would say they arrived and they don't or their service is not good. I had an excellent experience with First American.

Very happy with First American. They do an excellent job. If I need something, they're right on it.

My overall experience with First American was very satisfactory. The personnel were very informative, and patient when I made up my mind, which I appreciated. Their customer service is highly rated in my mind.

I like First American. I had requested it when I bought the house because it's an older home. When the contract came up for renewal, I decided I would keep it. I've used it twice now and they've been great people to work with. I like the contractors that they've sent out. The calls have been answered very quickly and the people that I've spoken with have been very professional and courteous. I haven't tried submitting claims online yet. It has been a great experience for me. I work with one of the largest employers in the area and I definitely refer people to them.

I've been with First American for about 25 years. They're always prompt. I'm satisfied.

It was easy submitting a claim with First American. We had one little air conditioner problem and they came out and took care of it right away. The guy was real nice and we're happy with that. My wife just made a phone call and they said we'd have somebody out there and have them call us and had a time set up. Everything worked just as it was all planned so everything was good. We just sold the house and our home buying customer was asking for a home warranty anyway, so that worked out real well. They're the ones going to benefit from it more than us, but we did benefit a little bit while the house was being sold.

Thank you for resolving this matter. My experience with First American as a Home Warranty was excellent. Service and follow up could not have been better. It is sad that your cancellation process is nearly impossible and it took me filing a public complaint to finally get my money back. I would steer clear of your company in the future because of this experience. I saw many complaints of the same issues I had online. I would highly recommend that your company makes it easier for customers to cancel. Getting peoples money in a dishonest way is bad business.

The people who previously lived in this house had First American Home Buyers Protection before I moved here. I decided to keep it because I know it’s hard to find people to fix things and I have one right offhand that I don’t have to think about calling... I just call one number and a lot of things are covered on there. I never had any problems when submitting a claim. It was pretty easy.

When we bought the house, First American came with the house. We have no problems submitting a claim. We put it in and somebody comes. Our interaction with the claims representative was fine, no problem. The only people we had issues is with the plumbing and heating people or whatever... getting them to come back. That was a couple of years ago. So it seems it has fixed itself or whatever. It wasn't First American. It was the plumber. The plumber didn't come back and fix a hole in the kitchen so we had it taken care of.

We've used First American for years and all of my experiences with submitting a claim have gone very well. It has been exactly what I expected and what I paid for.

Our refrigerator, clothes washer, and garage door opener all stopped working from what we thought was a power surge. So, we put in a claim for an electrician to come out Mon. First Am. put it in as a priority since our fridge was not working anymore. Soonest someone could come out was 4 days later (Thurs). Electrician came, confirmed that these were all damaged due to a power surge. Luckily outlets still worked. He put in a request for those items to be fixed. He said First American should call us back within 1/2 hour or so, since case is on high priority. Never got a call.

The previous home owner purchased the insurance from First American. When my cook fan was broken, they sent out a technician who said that he had no experience and some screws are missing. They always find some excuses not to repair the unit. Do NOT buy insurance from this crook company. My work number is: **. I just searched internet and found many complaints about First American.

When I bought the home, First American was something that the previous owner had. Submitting a claim went well and it was easy. The claims representative that I talked to was good. He was friendly and did his job. Also, the gentleman that came was professional, did the job, so I'm satisfied.

I'm a real estate broker for 40 years and I believe so strongly in having coverage that I continue to have for myself and, of course, I pass that information on to obviously all my clients. I chose First American because I love the representative that comes in. I think they have been there for us before on being responsible at paying out, although all of the companies make a fight, the insurance company, nothing is easy. But I would say that the customer service had prevailed and that they have been there when any other companies see it wrong that there is legitimized claims. First American is the one that comes through the most.

My realtor bought the home warranty package for me from First American. Everything was satisfactory. My claims were handled very efficiently and my problems was taken care of. It was a good experience.

My realtor recommended First American when I bought the home. I've had two claims. They both have been handled promptly and without complications. Most importantly, I haven't run into any catches or surprises, unlike every other warranty systems I've ever seen.

Called First American and let them know of AC problem and leak from spicket with the shut off valve to water to the house that was broken. Blamed my mom and I for closing the shut off valve too tightly and that it would not be covered. Not sure how two girls could close the thing so tightly to break a shut off valve to the house. Then they stated, it was not part of the house foundation and could not fix, even though they fixed the spicket that is attached to it. Then told us it was pre-existing and not covered. It broke after we moved in.

I went online to submit a claim to First American. I filled it out and someone called me. They came out and have them fixed and I didn't speak with a claims representative. Worth recommending.

I submitted a claim and it was very easy. I did it over the phone and the guy showed up and fixed it. He's good. They're a good company. Acquiring a home warranty is the best thing to do.

My AC went out last week and my house hit over 100 degrees. Tech came out and said it needs to be replaced but it will cost me $2250 for modifications. I don't have the money for that option or cash out option. 9 days later I'm still without AC and FAHW won't be anything for me because the tech said it needs to be replaced. I HAVE NO OPTIONS and First American could care less.

My experience with First American has been that they're fairly reasonable. They'll send a vendor out to inspect and (if possible) address the problem, and the vendor usually does a decent job. Sometimes you'll pay the visitation fee and the vendor will find nothing or will say they can't fix the problem. Sometimes First American will go above and beyond to replace something, and if there's something wrong that they can't fix (e.g. it requires a part that is no longer available), they will send a check. It all depends on what's wrong, and what the vendor identifies as the problem.... and yes, it's frustrating when the vendor can't reproduce or identify the problem.

First American's been great. If they cover it, they're great; if they don't, then were out of luck. I'm a real estate broker, so I've known the rep probably for 25 years and follow her around. So she's bringing the business in with me and the company. Submitting a claim has either been really good or really bad. The people are always very nice but if it's covered, it's been a great experience; if it's not covered, it's usually been, pardon the expression, some chicken **.

First American came with the home I bought. We had an electrical problem and someone came. They’re pretty prompt and were really good. They fixed the problem and it was good. The claims representative handled everything and they called us to see if the problem was fixed. It was just what we needed - simplicity and it was easy. I'm really pleased.

It was good, easy, no issues.

We just went back with them in June because I know they're reputable and reliable. We had gone to a different company because the rates were cheaper and we paid for 3 years and they went out of business so we were out like $600. They're supposed to be sending the information on the bankruptcy process but I don't think we'll ever hear anything, so I thought it is time to go back to First American. We first had First American Home Warranty probably 10 years ago and my experience in submitting a claim with them has always been excellent and easy. They’re a good, reliable company.

Claim was made originally on 6/29/14 for central AC repair. Assigned contractor/technician came in on 7/2/14 and stated compressor needs to be changed. Today is 7/28/14 and so far, my AC is not repaired. I have called several times to First American and wait times are usually around 1 hr. I was assigned claim manager and he called only once and stated part is ready and they are waiting on local contractor to pick the part and fix it. I called the local contractor and they said the part is not sent to them.

Unfortunately due to being forced to use a contractor who charged us for something not done (another contractor was sent out afterwards and said no plenum modification was done), we are not willing to raise our star rating higher than one point. We will be filing an official complaint with our credit card company, and they will pursue the contractor as I have read enough complaints on the contractor and how they operate to know our only options are for our credit card company to pursue them or take them to court.

In their contract, when your AC stops working it's an emergency. With little kids and temperatures over 100 degrees, it's impossible to stay in the house when it's miserable hot and making my kids sick. It's been 48 hours since we file a claim and they couldn't find a contractor to come over!! After several calls from my part, they told me that dispatcher was looking for one and they will call me in 8 hours. Well they never did. There is several contractors out of their network that were available to come over!! I ask over and over to please authorize a contractor out of their network and authorize a reimburse. Well they denied that!

A teller at my bank told me about First American on how it was and all these good stuff so I decided to try it. I've had no problem with submitting a claim and the claims representative was fine. The company always does what they said they were going to do. And if I put a claim in, they gave me the person’s phone number so I could talk to them. I have already recommended them to somebody else.

This is my first experience with FAHW. Judging by the summary data on past reviews submitted to www.consumeraffairs.com, the vast majority are negative. My review will follow that trend. On 6/15/14 I called FAHW just before 9:00 a.m. to request emergency service for plumbing stoppage (photos included) affecting the entire house. We could not flush toilets, could not wash clothes, could not take showers. My communication with FAHW was managed on their website and took screen shots of my communication to them and their communication to me (what there was of it). This was done after reading some negative reviews about FAHW and wanted to have documentation of my experience. For the entire day FAHW did not respond with a contractor.

We've only called First American one time for the garage door. They came right out, twice, and they were great.

Our Frigidaire range has a manufacturer defect which has just recently been discovered. While baking in the oven venting steam shorts the control panel and one of the burners comes on by itself. We have to shutoff the power to the range. This has happened 4 times, the first occurrence was under original manufacturer warranty. The second time, a Pyrex baking dish was on the stove and shattered. First American has sent Sears Home Repair out 3 times for repair work. Every time the first tech has the wrong part sent and we wait, usually a month to get our range back in working order. In Jan of 2014 we called for service on our range (third occurrence) and the range was finally repaired in mid-March. By this time Frigidaire has a seal to prevent this from happening, thus the seal was installed and a new control panel as well. Wouldn't you know, as soon as the 30 day guarantee is past the range again does its little stunt and we are stuck paying another service fee.

When we bought our house, First American was included in the whole deal where the previous owner paid the $600 for the year. We've only submitted a claim once, or twice. But it was very easy; all I had to do was make a phone call. I wasn't even sure if it was something that would be covered but I just thought I'd call and ask. The person I talked to was really nice and polite, and within like a day or two, we had somebody here looking at the problem and taking care of it. It was just really nice to know that it was there.

A friend of mine had recently bought a home and told me about First American. I was buying an older home that had been foreclosed on, and there wasn't much information about it, about what's been done to it, so I decided it would be a good idea. I liked what First American had to offer so I signed up for them. Submitting a claim was great. I submitted a recent claim on a Sunday and they were out here within two days. My interaction with the claims representative was fantastic. I like them.

After several weeks of putting a band-aid on a bleeding artery, I bled out. My air-conditioning unit start running 24-seven. They send out a technician who put 6 pounds of Freon in it. This repeat itself for several weeks until I get fed up with it. JC unit start acting up again and they sent another technician who put 3 pounds in. This repeated itself. When I ask him please give report to want to company, they advised me that what company tells them that they could say "basically inefficient but still working fine" and it will replace it. They won't do anything. Electric bills went from 150/400 dollars a month. I will never buy a warranty from this company again. It has been the worst experience I've ever had.

I've received prompt service from First American. It has been very timely. It’s a good program, affordable and there’s so much advantage.

I have had First American for a long time and submitting a claim was excellent, the process was not difficult at all. I don't have anything to complain about. I've never ever had a bad experience. I've just always been very pleased. Whenever I called, I've always gotten right in and was taken care of immediately. There was one service provider that charged me more than they should have, but I called them about the experience and First American sent me a check for the difference in the mail and I thought that was just awesome. Overall, I had the most pleasant, most rewarding experience. I would not trade for anything in the world. I wouldn't go anywhere else even when the rates go up. I'm very pleased.

I decided to look into getting a home warranty for peace of mind. They had better options so I went with them. It has been easy to submit a claim. I don’t worry so much knowing that I have it.

We just bought a house in April and First American was recommended by our realtor. It was a rental house and I just felt comfortable that if something big were to go wrong, I would have some protection. I’ve already submitted a claim and it's okay. The claim went well and it was an air conditioning problem and they were out here the next day. The only issue we had is they didn't have the part in stock and had to order the part. So we went without air conditioning for four days. But that wasn't First Americans fault.