First American Home Warranty Reviews

The company wrongly listed my coverage property as Single Home in their system instead of "Condominium" from the beginning when I enrolled and have been overcharging me for the last six years. As a result, I have been overcharged about $360. I called Customer Services several times and wrote the letter to Vice President of the Company requesting for a full refund. The VP never responded to my letter instead sent me another letter asking me to renew the warranty for a higher amount. Neither he showed any interest nor integrity toward customers. Most of the Customer Service Representatives I spoke were not professional either. Finally I was able to get $96 refund but the company refused to fund the remaining over charges. They pretty much said "So what we messed up your property type in our system. We are not going to refund you full do whatever you can!"

3 weeks ago we placed a claim for our leaky toilets. After waiting 1.5 weeks for someone to come out - when the guy arrived - he informed us that parts of the toilet pump needed to be replaced. So we would need to wait another week for the parts to come in. Fair enough. Here's where it gets terrible - the guy comes back, replaces the parts - but now the toilets won't even flush - the plumber made them worse than before. So, 1st American's solution - send the same plumber back to fix the shoddy work. I eventually convince 1st American that I need another plumber. They agree - they send another plumber out - only to leave one toilet perpetually running. Once they come out to fix the remaining toilet - I will be cancelling my warranty for good. The customer service is completely unsympathetic - they have no clue how to make things right. It's seriously like talking to robots over there - actually I think robots would be better.

I like First American. I have put 1 or 2 claims and they're excellent. My overall experience was fine. I have recommended them.

The sellers of our home purchased First American Home Buyers Protection for us. So far, my experience when submitting a claim has been pretty straightforward and easy. I did one over the phone and then another online. The claims representatives were helpful and responsive. We’re looking to renew after our contract expires.

Natalie from First American contacted me after the initial review and First American sent another of their contractors at their expense to assess the problem. Their 2nd contractor agreed with my own contractor and First American gave me the option of having their contractor install another CHA unit or take a payout. I wanted to upgrade to a larger CHA unit, so opted for the payout and received the check in a couple of weeks. I appreciate Natalie's help in resolving the problem.

First American has been good.

We bought an older home and thought a home warranty would be a good idea. I chose First American because I was able to make monthly payments instead of one yearly payment. It's been positive so far. Interaction with claims representative has been good. They’re affordable and they respond quickly to your claims.

I had a good experience with First American. I called and made the appointment and they told me when it was. They came when they were supposed to. So it was good. I'd recommend them.

I wasn't satisfied with my old warranty, so I went on Google and googled a bunch of different ones and First American was right at the top of everybody. So when it came time to renew it, I went with them. First American was good. Unfortunately, they told me that they could no longer service our area. But whenever I called them, they always got somebody out here to fix my stuff. I know I had three incidents and they sent somebody out within 24 hours to fix it. Claims representatives were good and knowledgeable. I was very pleased with them.

Our experience with First American has been excellent and wonderful. I've been with them three years, and only had one issue on my pool pump but they made it good. One of the contractors wasn't fixing it but First American gave me another one and I didn't have to pay the $65 again. I was happy with that, even though it took almost two months. I've already recommended them.

I have had First American for over 10 years. In most cases the response and work done have been satisfactory. The only complaint I have is that sometimes the contractors put you on the back burner and do not respond to set an appointment in a timely manner. I have had to contact them on many occasions.

First American is awesome. I've been with them for a couple years. Once our AC broke and it was over a holiday weekend. And I just assumed we'd be without any response from them until the holiday weekend was over. But I was actually contacted before the first day of the normal work week arrived. They are fabulous so I've recommended them to friends.

First American was great. They took my call and sent me somebody really quick. The person solved the problem, so I’m very happy. Overall, it went very well.

My experience with First American is very, very good. They were very good whenever we call them out. They were always very responsive very quickly. Everybody was just very, very nice. Everybody we talked to were very polite and accommodating.

I don’t know exactly how long I have the contract with First American but I think that it’s for the last six or seven years. I received a flyer from them and then I decided to change company. Every time that I call First American, they respond one day or one and a half days. And they call me and choose one of the company that are in the area. Then they come and they solve the problem. They are very good.

The real estate agent that I bought this house through recommended First American. I've had problems with the heat pump and we didn't discover it until after I moved in. The first company that came out did a good job. And then the next time I called, they did not want to send them out again and I was a little concerned about a continuity problem starting as a result of that, so they finally agreed to send them out.

My real estate agent told me about First American. I looked into the home warranty to have secondary coverage on top of our home policy. Submitting a claim to First American has been very good. Their reps has been great. What I don't like is that there isn't any secondary damage coverage. It's just a little frustrating. So if we have a leak, they fix the pipes but they don't. And then if it's an older house they don't cover it if it's not up to code, in which code changes constantly.

After moving in, I found out that our stove was not working so I contacted first the real estate agent and she contacted First American and within two days the stove was fixed. It was awesome.

When we had bought our house, the people that had owned it before paid for the First American Home Buyers insurance for the year. We haven't had any problems submitting a claim over the phone. We've called in and it's been taken care of. Everyone that I talked to has been friendly. I've always gotten a call within the time frame that I've been told and never had any problems with the contractors that we've had come out to the house so it's been good.

First American home protection service was offered to use when we purchased our house. I've only submitted one claim online and everything went really smoothly and really quick. The service is really convenient and just a quick resolution.

Here is the perfect example of making money scheme, they work like mafia. I have bought 3 different policies on my all my homes. Every time I open a claim they come up with some way to deny it. My pool pipe was leaking. When I call them they sent a contractor who stated that in order to fix the leakage they have to dig; however, it is not covered because it is underground. However, they will buy me out (I was waiting for them to close this). Suddenly, they assign the case to someone else. (I guess they did not like the fact that for a change they have to pay me.) He stated that the leakage is under the ground. I am so furious with these people. PLEASE BE VERY CAREFUL!!!! DO NOT INSURE WITH THEM, NOT WORTH IT.

It's been over 20 years since we had First American. I don't have any complaint. I haven't had any major problems and it's an insurance policy and I just keep paying it and they get somebody out whether it's plumbing or electrical. Every year, anytime that there's a problem, I call in and they send somebody out to fix something and I haven't had a problem. I'm happy with it.

My daughter had First American for quite a few years and I thought it would be a good thing to have. I had submitted a claim and they were very prompt, they contacted the person that would come out right away, and he came out the next day. The guy that came out was very personable and professional, so it was nice. My overall experience with them was great. I would definitely recommend them to someone else.

Well, where do I start. I bought the home on Oct 15, 2014. AC wasn't working. Called and filed a claim. Technician says that the FAN/Condenser were not working for a year. The sellers have provided an invoice from licensed HVAC company that the AC was working as expected. I send FirstAM fax of the HVAC invoice. They called them and checked with them. The Seller's HVAC told FirstAM that they didn't check Fan or Condenser and they only checked the coil. The system checks out ok. FirstAM denied the claim since it's preexisting. I bought the home and we did an inspection and found the AC working. I close the house on Oct 15th. The AC stops working on Oct 17th. What do I have Home Warranty for? Please help me. They should be out of business.

Our overall experience with First American was outstanding. They're always available and very responsive. They have met my expectations, do exactly what they're supposed to do and they do it in a timely fashion and very well, so I appreciate them.

My experience with First American was outstanding. Everything was done in a sufficient time.

Submitting a claim w/ First American was easy. You just call them and a couple of days later the contractor calls and sets an appointment and it’s a done deal. I have not had any problems at all. Every contractor so far has been on time. Most of them have been nice. I'd recommend them.

We purchased a home warranty from the First American Home Warranty. We contacted them a few times and every time they did not cover any of our claims. After 6 months and only one minor claim (a leak in a pipe). Since we are not getting coverage, we decided to cancel, but now they say in order to cancel, they will prorate - $50 - (Whatever they have paid for the claim during the year). This is crazy. I have paid $500 and they paid $100 total and they want to deduct the $100 from the fee they pay me back.

I'm very disappointed in this company. I called on September 20, 2014 to submit a claim because the catch on the lid of the soap dispenser was worn away (ordinary wear and tear) on my dishwasher. The appliance repair contractor said he had to order the part to make the repair. Then I don't hear from First American or the appliance contractor for over 10 days, so I reached out to First American and found out that my claim has been denied because I had "physically damaged" the appliance. That's hogwash.

I was with another HW company...and switched to FAHBP, biggest mistake I have ever made. If you are not happy with the servicers they simply say, "Too bad, you can take it or leave it." The best that they can come up with is that you can cash out and take care of it yourself. This is after waiting on hold for 45 min or more. They reimburse the servicers so little they have to make it up somewhere and that is by charging above and beyond to do the work. This puts you the customer in a lose-lose situation. The only thing I am replacing is this company with the one I was previously with. Buyer beware, don't make the mistake I did. I saw all the good review posts, mark my word for every good one I bet there are five bad ones. I refuse to believe I am one of the few that are unhappy.

They refunded my money, so I'm going to update the star rating by a 2 stars. I still don't appreciate how rude they were on the phone, up until the moment I posted this review.

I already knew about First American ever since I purchased a home in Oklahoma City several years ago. I was over 50, single, in a new city and I knew nobody. I had relocated with my job and I had no family there. Having to do everything alone, I thought that signing up with them might be a good idea. The home I actually purchased had an above ground pool, which I was not real crazy about because I grew up poor. So I didn't know anything about having a pool. So the very first season the pump went out I didn't know what had happened, that that's what it had been. And they came out and they took care of that. When I found out what that would have cost me, I BECAME A BELIEVER.

Claims rep got our claim mixed up with somebody else and it took a little bit of time to get the right people to communicate with me properly during a claim. But outside of that, they got it taken care of and covered the roof and everything that we needed.

First American was included in our purchase of our home. It's always been really easy to submit a claim. We've renewed it every year since we had the house. We have an older house and they have replaced a lot of the major components that would otherwise cost us a lot of money.

So far my experience with First American has been fine. Everything we've claimed has been processed. And they sent people out that fixed it, so we're good.

First American was offered when we bought the house. We looked into it, and it looked like a good idea. Everybody's been pretty efficient and friendly.

I had a couple of problems with some appliances in my house and once I called them they set up a date and time to come out, and they came out and fixed it. The guy that came here was very professional and did a good job. I really appreciate that. I had a very good experience with First American.

This home warranty is not worth the price paid. During the year, I made 3 claims. I only was happy with one claim.

The process of submitting a claim to First American is pretty easy. I usually do it online and it's convenient for me, rather than calling and waiting on hold. They're a really good company. When anybody asks me about a home warranty, I always recommend them. We left for a little bit and then I came back to First American because it's actually the best home warranty that I had. I had one in between and I didn't care for them as much.

Prompt and professional. Repairs made in timely manner. Very satisfied with first American and the company they sent out to do the work.

Submitting a claim to them is very fast and easy. I'm very satisfied with them. Their reps are friendly. I highly recommend First American.

Our realtor suggested First American and so far submitting claims to them has been great. It's been a really fast experience every time. The claims representatives were all great and they help out every time. Overall, great overall customer service.

First American has always done what they said they were going to do that's why we decided to use them for 5 years. The claims representatives always took our information and contacted the plumber or whatever it was that we had to have done right away, and we heard back and made an appointment with them. I would trust them and continue to do business with them.

Very satisfied. I don't have any problems submitting a claim with First American. My experience with them was very good.

I would recommend them to anybody. I was very satisfied with the service they provided. It's really a peace of mind to have a home owner's protection with First American because their service is great and they're really prompt. What they said they always performed it. Prior to purchasing the warranty, someone called me and explained to me how the home owner's protection work. I found her very genuine and I also felt very impressed by the way she presented the insurance.

We had moved from Georgia to Kentucky and our realtor told us about First American. We've had home protection since 1993 and really like the idea. So when we heard about them, we decided to go ahead and sign up with First American. Submitting a claim was fine. We didn't have any problems. I would call in and I try to follow the directions from the material that we receive in the mail and submit everything the way we're supposed to and call ahead. The people have been very friendly and there's never been any problem with anything we've done.

My friend has told me about First American. He uses them and he's very pleased with them. He's a real estate person and his recommendations have always been very reliable. We live in a patio home and when my wife passed away in February, I went ahead and took it out, kind of an insurance policy. I was gone for the day playing golf and I came back and I went to get a glass of ice and water from the refrigerator. And when I did, the ice was nothing but water and I realized that the refrigerator had been broke. Now this was a holiday weekend, on a Friday. So I called and they sent somebody out on that Tuesday. And they came out, looked at it, knew exactly what it was, fixed it. They were in and out of here in less than an hour, and had it fixed and everything went very, very well. They didn't make a mess. It was very nice, very professional. Everything went pretty much according to what my friend had told me. And the refrigerator, the contractor put the part in there and fixed it and told me that if it had broke in 24 hours, to give him a call back and he would come back and repair it. Everything went very well, so I was very, very pleased with it. The bad experience turned out to be a pleasant situation.

First American was introduced to me by the lady that did the closing on our house. Submitting a claim had been very good. I've called them out once to work on the air conditioner and I'm pleased as I could be with what had all took place. And then yesterday, I called in a service order for the electrical. And the electrical company called right back. We've set up an appointment and they're supposed to be here Thursday. I'm tickled to death with it so far. It's been a great experience.

Placing a claim is easier online than on the phone, but overall about the same.. Online, you must have your First American online account set-up. On the phone takes too long to get through the automated inputs to the call to get to a live person, but once you get there they are helpful and quick. The service contractors they have in place seem to all be English as second language speakers so sometimes it's hard to understand them.

I've only used First American once and it was perfect. They came out and took care of the job.

We have been customers for just shy of 12 years. Always been very happy. I placed a claim on my Frigidaire Refrigerator and as always they promptly sent a service technician to my home. Unfortunately this did not work and a second tech was sent out. The fridge worked for 2 weeks. As luck has it we were in the process of getting ready to move. The fridge "died" the day our moving truck was set to arrive. I BEGGED FAHBP in good customer service faith to make an exception to the rule and service my existing claim in my new home (which is out of state). They were unwilling to work with us on any front. They suggested we move our entire house, leave the fridge and they will come fix it at the property address on file. We could move the fridge at a later time.

So far, I have no complaints with First American. I bought a house and they carried the owners insurance on it. The only claim that I've had was my dishwasher and I just wasn't pushing the right button, but the service guy came out and was very nice. It was easy to fix but he didn't make me feel like I was dumb and didn't understand it or anything like that. He explained it, showed me how to do it and the whole bill. He said it had happened to other people. I was very pleased with him.

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they are able to locate one that will "contact" you within 24 hours of your claim. By "contact" they simply mean call you, but not necessarily actually fix your issue. Then if their technician comes and cannot fix the issue, the company's clock starts again and they have another 2 hours to locate a technician who will "contact" you within 24 hours. In other words, they can send you a tech, who can't do the job, and then simply try again, and again, etc... and meanwhile you're simply out of luck. When I called to ask them to do something about the situation they put me in, they had me on the phone for 54 minutes before disconnecting me. When I called again and explained that being out of hot water with an infant and a toddler for several days was unacceptable, the supervisor told me that he was once a kid and had to take cold baths! Anyway, this is a horrible company, staffed by horrible people, and I would never recommend buying a policy from them.

I've been with First American for about 6 years. Every time I call there's always somebody that either answers the phone or calls me right back. And they always send professionals to do whatever job needs to be done. I've never had any trouble at all. They've always hired good people.

Tech came and fixed issue, however a week later noticed the a/c was running continually. Service tech came back, discovered a switch that was, needed, and has yet to come back to complete switch installation, it's been a week. Also, tried to pay online for service call, however the account said no balance. Tried to call about it yesterday and was put on hold for 20 minutes before I had to hang up to go into an appointment.

I'm confused why the customer pays for the insurance and in case of an accident the insurance company does not pay his losses, as happened with my apartment exposed to water leak and sank all my property. After the completion of the claim they told me that the type of your insurance policy does not cover my losses and known that I have liability ($100000) and known that also the water leak from apartment above of mine. The customer service also not professional and rude. I do never recommended anyone to join with them because you will losing your money and time. They are bad experience.

Because our real estate agent told us First American Home Buyers Protection is what she always recommends to all of her clients, we ended up choosing them for our home warranty. My husband said it was very easy submitting a claim to First American, because he's the one who did it. He just called the number and they had somebody call him back with the date and time that they would be there to service our stuff. He said they were very fast and they were very courteous.

First, we have had good experiences for all claims OTHER THAN heating and air. And we have two warranties with them for our rental and our house, both purchased together, and old. So there have been a lot of claims. But we have had consistently bad service for heating and air contracting, and when we report these problems to First American, they claim to have made a complaint, but when I call later, the complaint is not on file. I was told today, they have no way of taking customer feedback regarding their contractors, though they advertise that they have the best.

The 19th our water heater ceased to work. First sent out a person and said it was not working, so he called to get a replacement. He was told our contract was inactive. So why was he sent out in the first place? We were told the problem was pre-existing so a new contract would not allow them to fix it. Well after a day that was overturned and a replacement was ordered on the 19th. Today the 26th I got a call from claim management specialist who said "sorry we had a misunderstanding" and "we have now ordered your water heater" and it will be 3 to 6 business days, again. So over 20 days to order a water heater even though I have a email stating it was ordered on the 19th. ** these guys.

My daughter Loretta explained to me how good First American was. I needed a home warranty so I decided to go with them. When submitting a claim, I always get referred to someone to assist me and they give me a call and come right out. If they don't come the same day, it'd be the next day. They've fixed everything that I called for. So far, it's been good.

A friend recommended First American Home Buyers Protection to me, but I’ve known about them for a while. I decided that with the high cost of repairs, a home warranty should help with that. Submitting a claim to them has been good. However, the last one I put in, I thought they should have been a more lenient because I told them what the problem was on the phone and asked if it was covered. They just sent somebody out and I got charged even though they couldn’t fix it. But other than that, everything else has just been fine. My interactions with the claims representative were really good. They’ve been easy to work with. I haven’t had any problems.

I heard about First American through my real estate company where I bought my home. The claims process was very easy and I haven't had no problems with them. Service is good, they get here on time and take care of everything on time so I'd recommend it.

When I bought my house, the people that sold me the house bought the First American home warranty for me for a year. It's easy and very quick to submit a claim. It's been a good experience. I've had them for a few years and haven't had any problems. They're always there and easy to deal with.

Our mortgage company introduced First American to us. My experience when submitting a claim was very good, excellent. We've been satisfied with them. I would recommend First American to anybody.

We had First American when we bought our house. Submitting a claim was awesome and the claims process was very easy. I would recommend them.

Waiting for a week for the company to send someone to check the AC. Trying to get in touch with someone but every time I am transferred for one person to another after waiting on hold for long time. Emails do not work either. Plus the first time they sent someone to check the AC the contractor was not insured. Nobody seems to care about my frustration in having the AC fixed. Their customer service is horrible. However they are pretty quick in collecting their money.

We are very disappointed to have never received a response to this below email or any of our numerous phone calls. Furthermore, I cannot believe that now more than two months after submitting this claim we are still without any air conditioning. The latest contractor (2nd opinion contractor) sent out to evaluate the unit has now informed me that they need to come back out to the house for further diagnosing. I have been more than patient in dealing with this claim, however have reached my limit. I don't understand why there have been so many delays. My husband and I have been our own ambassadors without any initiative in following-up etc. on the part of First American. We all know the furnace has been recalled and cannot legally be touched. I have an email from FAW confirming a new furnace was ordered, 18 August 2014. If I do not have a response from the contractor to schedule the replacement of this item we will be forced to seek legal action.

I have a home warranty with First American. I have had three service requests and I have had an issue with each one.

When we bought the house, someone has transferred First American over to us. It's been good submitting a claim. I usually do it online or over the phone and I easily get a call from the service technician and usually the same day so everything has been good.

We got the insurance when we bought the house and I've had it since. Submitting a claim wasn't bad at all. The claims representatives are usually cooperative and get things scheduled, and people respond pretty well.

I needed warranty and got First American. Everything has been very easy.

I have been a customer of First American Home Buyers Protection since 1997. Submitting a claim to First American was very easy. You submit your claim over the phone, and within a 24-hour period, if you have not gotten called by the company that they’ve contracted the work to, you can either call the contractor directly or you can call First American back and say you’re not satisfied with the service because the contractor was not getting back to you.

My experience with First American when submitting a claim has always been positive. The process was very simple. The only time I ever had to call was because I had a plumbing problem so they got a service guy over there. It's very fast and good response.

Our realtor suggested First American Home Buyers Protection, so we got them. Submitting a claim with First American was fairly easy. The claims representative just asked us questions, we gave her the answers and we were good to go. She told us what would happen. I have had a home warranty before, and First American’s process was easier for me versus the old one that I had. I like their process a lot better. I would certainly recommend them.

First of all looking at all the other reviews of this company, the creepy and embarrassing Thank You's to all those who write a good review pretty much sums them up. They could care less if you have an issue and have absolutely no desire to work with you at all. From the truly awful voice recognition service you have to go through to speak to someone - designed clearly to make sure you get through to no-one - to the huge wait time to the Mickey Mouse companies they employ to do the work this company is dreadful and I would recommend it to no-one. I pay $71 a month and the only times I've had to use them it has been a painfully long drawn out process with lies and appalling customer service along with dreadful actual work done.

Our real estate representative purchased for us a warranty to cover the existing A/C unit which was in the condo we were purchasing last Spring. Our unit stopped working at the beginning of Sept. It took three days for them to send a crew to look at the problem. A charge of $60 for us. They then told us a new coil had to be found, and then installed. They insisted that only their purchasing agents could purchase this coil and then send the part to their installers. Only then, could they schedule the installation (again a charge of $150 for disposal of the part). The coil was finally installed on the 19th. We were out of A/C for 2 weeks in this heat wave. The wait on the phone, the incredible disregard for the clients was the most frustrating experience we have ever encountered. This insurance is in my opinion COMPLETELY BOGUS!

some guarantees on their houses.

When I bought the house in February I checked some realtor websites and the realtor I happened to get spoke highly of First American so I went with them. My experiences with them have been very positive and I’m seriously thinking on renewing the contract once the year’s up. However the last time they came to repair the dishwasher they damaged my counter top. They sent me a letter asking me to send the pictures of the damage, but the technician that did the damage submitted the pictures... and I'm not gonna be doing somebody else's job. They put a claim but I haven't heard anything. The dishwasher part is okay so it's just the damaged counter top.

My grandmother was the one who initially signed us up so we've been with First American for about 10 years now. For some reason I've got a lot of stuff that goes wrong with my house. So it actually worked really good for me. It comes in very handy and it's very easy to submit a claim. Have had very pleasant experience when speaking to claims representatives.

I made a claim for my pool, which was covered last year, but denied this year because they said "the pool company suggested damage was due to a recent rain storm and flooding." This was a lie when I reached out to the pool contractor, they never the above. In fact First American is using the storm as an excuse so they don't have to honor any claims made during that week and that is coming from the pool contractor.

Filed a claim on May 19th, because my air conditioner stopped working. Here it is September 18th, and my air conditioner still does not work. The air conditioner is on the roof which is 21 feet above the ground. First American told me that I would need to provide a scissor lift, so the technician could access the air conditioner. I rented the lift at the rate of $250 per week. Over the next 5 weeks First American sent out 6 technicians. The first technician to come out told me that my AC was shot and could not be repaired. He reported that to First American, who sent out another tech, who said the same thing.

I first learned about First American when I bought my house. My experience in submitting a claim was pretty good. Actually they come within the first two days. My interaction with the claims representative was fine. I'd recommend it to a friend.

My pool pump has been broken since July. The 3 contractors that came out diagnosed problem wrong. I hired my own contractor which they said I could to repair pool and now they refusing to let them do the work and want to send out their own contractor again.

There was absolutely no problem submitting a claim. I called the toll-free number, talked to somebody, and they arranged to have a technician out here within three days. Dealing with the claims rep was exemplary. My daughter had referred them and told me what they had done for them, and we said, "Hey, we're at the point where something could happen here that could basically financially kill me." So we said, "Okay, let's go this direction." I read the synopsis, all the pluses and minuses and all the basic major problem areas are covered. It's insurance well-advised to look into.

Had pretty good experience with their sales rep and submitting a claim was fast and efficient. I’m satisfied with them and would recommend them to others.

I've had First American for ten years. The mortgage company suggested them when I bought my house. Submitting a claim was just a matter of calling and explaining what was wrong, telling them what I thought it was, and scheduling it. It's pretty simple and the claims representative that I talked to was good. He seemed very knowledgeable, nice and courteous. They did a very good job. I really didn't have to stand up over them and watch them at all. I just let them do what they were doing, and it was fixed after that. They're very professional and responsible.

First Issue - Nine months and still not resolved. My Viking cooktop has been destroyed. Had 4 separate contractors come out (some of whom do not even speak English). Created an unsafe condition in my house with gas smell. 270 days without a functioning cooktop and they still refuse to address the issue.

We've only submitted a claim once so far and it was very nice. It went very smooth. The representative was very nice, very pleasant, responded quickly and got things done for us. Good service.

Submitting a claim with them was very easy and the claims representative I spoke to was very nice and very courteous. Everybody seemed to be right on time and they do what they said they would do, so I didn't have to wait very long. They come and got it done so, so far so good.

I've had First American for so long. They've been good, courteous and able to answer all my questions. I would recommend them.

Everything's perfectly fine and very easy to understand. Everybody's great, even the guy that came and serviced the air conditioner.

When I first bought my home in 2008 FAHBP was already a policy on the house. We thought it was necessary to have a home warranty and assumed it from there. We have a claim right now with our washer/dryer -- first time we did a claim. My experience with the claims rep wasn't so bad. I called and sat on the phone for about 15 minutes. I thought that was kind of excessive to have someone answer the phone. But once I spoke to someone they took my information and they got on it right away.

The person we bought our home from bought us a one-year warranty. And then we just kept renewing it. Submitting a claim has been very, very easy. We've done it online, called a representative, and used the automated system, too. Our interaction with the claims representative was super easy. They’re always really understanding and they listen to whatever the issue is. My overall experience with First American was great.

I bought a house and First American came with it. Their process for submitting claims was good and fairly easy. I had good conversations with the claims representatives. I think they're great.

There was no problem at all with First American. I just called them up and called the number that was given and they took care of it within not even 24 hours. They had a service person out there and they did the work and were done and I paid them that little $60 amount and it was perfect. I couldn't have been happier. Everything was done perfectly. I'm going to call them again whenever I need something else.

When I bought my home 17 years ago, our realtor gave us our first year with First American as a gift. I find them very efficient so I've been renewing my policy for 17 years. We just had one situation two or three years ago, where apparently a former employee of a contractor of theirs fraudulently set up a business and represented himself as that contractor. These people were sent to our house for a repair job, and something wrong rung with me in the conversation, and when I called to confirm what this fellow was saying, I learned that this guy was a fraud. First American got right on it and they got someone else out here right away. They cooperated with the investigation by the Licensing Contractors Board, so I was really impressed with that. I've had good service with them so I've recommended them to many people.

I had a failure in my air conditioning system. It was determined that there was a leak and the Evaporator Coil, TXV valve needs replacement. It has been 20 business days and the problem is not yet resolved. First American messed-up the ordering of parts. I requested "cash-out" and put in request for call call-back from the Claims Manager. It has been 5 days now, there is no response from the company. Moreover I have received a quote of $450 from the contractor as the insurance company does not cover all the expenses. The contractors they use are also very unprofessional. The contractor also never responded to my phone calls or email. In fact the contractors voicemail was always full.

I've been a customer of First American for at least six or seven years. The last claim I had an air-conditioner go out, main house air-conditioning system. When I filed my claim, I was given a contractor and there's a window of 24 hours that they're supposed to contact you. Well the contractor didn't contact me. So my initial issue was having to call First American to let them know that the contractor hadn't notified me. And they called the contractor. The contractor then called me and set up an appointment, so we were sort of on track. The contractor however said, "Well we can't get you the window other than 9 to 5 [I work, and that's a big gap]. We're just really busy and can't really pin it down, but we will give you a call, 45 minutes out." I said, "I think I can work with that, because I can make it back from work when I know you're on the way."

I've been with First American ever since I bought my house. There've been no problems and the claims process was easy. The claims representatives have been great. They're just very cooperative and always follow up and give me feedback.

Our oven quit working and we called (First American). The local Sears service tech came out and determined the control panel was bad. We were informed that the part was no longer available and that it might have to be rebuilt? I looked online and determined the part was available but not in the color (Bisque) of my oven. Since the range top is black, I called First American back and requested they order the Black Control Panel. I was told that they would contact the new repair company "Ace Appliance". Ace called and agreed with our solution, I gave them the part number and even the cheapest online site I could find. The next day Ace called back and said First American refused to order the new part and insisted on repairing the old part.

When I bought the house, it came with a contract with First American Home Buyers Protection. From my experience with them, it was easy submitting a claim. And the sales rep I interacted with was pleasant. I would certainly recommend First American.

My experience with First American has been good for about 13 years, except last year I had a couple of incidents where they were just dragging their feet on fixing one of my appliances. The claims process was easy and they did fix the problem eventually but it's just a particular incident that went on for about six months before I got result. I had to repeat the same problem with them and it looked like they didn't get the problem that I had. They thought that it was just a matter of changing one part of a machine but it was more than that. I ended up purchasing another machine and they did a cash-out thing.

I’m into real estate so I’ve known about First American's home warranty stuff for a long time. And for the title company part, I used to work in a law firm that did title things and I’m very familiar with First American. When it comes to submitting claims they're a little more on the ball than, say, Fidelity. I prefer to work with First American over Fidelity. They're a little more involved. The claims reps respond well and are nice. They are doing their job and very thorough.

I first reported my Thermador double wall electric oven to First American for service on April 13, 2014. Almost five months later, my oven is still broken. It took over a month for the original diagnosis, and then the first repair failed the day the part was installed. It took an additional month for a second opinion and then a decision to try to rebuild the part yet again. Yesterday evening I received an offer to "replace" the unit, with a model that is sub-par and does not match the "capacity, system or features" of my current unit -- as per their own contract. They offered to replace a 30 inch double wall stainless electric Thermador oven with convection, self-cleaning and timed bake options with a 24 inch stainless Maytag/baseline unit with none of the same features. Moreover, it is impossible to speak to a claims resolution specialist about this issue -- and there is no other way to reach a real human being. I have been on hold alternatively for 45 minutes, 77 minutes, 35 minutes and just this evening 46 minutes (before reaching a message that told me the claims resolution office was closed for the evening) in the last two days AND I have left two voice mail messages for the specific claims resolution "specialist" assigned to my case, without a callback.

I bought a policy for my mom's house and my house as well. Her house has problem with plumbing and electrical, I called FA service they sent a contractor out to fix the issue. The contractor came, diagnosed, fix a little bit on the sink in the kitchen. He said he will come back to fix another sink in the bathroom. The contractor didn't come back. We have not received phone call from FA either to follow up with the status. Until I tried to call FA customer service, and they promised to send out another contractor.

I filed a claim because my pool pump was making very loud noises and water did not seem to be circulating. First American sent one of their contractors out and they said that the pool pump was fine but my salt cell was bad. They received permission to replace the salt cell and it was installed upside down and was leaking. They also left the wiring harness cap off where it connects to the pool pump motor and did some kind of damage to the wiring, and just put a wing nut on the wires leaving all the electrical stuff exposed.

My mother had First American at her house. I was kind of unhappy with another home protection company, and she said she was happy with First American, so I decided to give that one a try. I've had just one claim and so far it’s been great. They were just prompt. I can’t remember the First American rep that I talked to re-opening that claim, but she was awesome. She answered all my questions, was very helpful, got everything going back, got the ball rolling again, and the service provider was out here quickly. He had to come back but he was great. I even called the company to tell the owner that it was very, very good. Everything’s been fine so far.

Everything is extremely easy with First American. Every time I put in a claim, it's answered very fast. Anytime I have questions, they have answers. The claims representatives were very pleasant, just matter-of-factual, taking care of me, getting down to business, figuring out what the problem is and very effective. They have done a really great job so I'm pleased. I'm a very satisfied customer.

It's an excellent service. Submitting a claim was easy and the claims rep was good.

To file the claim initially with First American is difficult. It takes forever when you're on hold. But when I actually get them on the phone, they're pleasant to deal with.

I always check the Better Business Bureau ratings, consumer reports and First American was rated high so I purchased my warranty from them. Submitting a claim to them has always been a good experience. Claims reps have all been nice and pleasant. Sometimes the wait times are long but it's usually when something goes wrong, everybody's got it going wrong, like with the AC or whatever, but overall they're excellent. I like the fact that if you have a problem with something, they send a different tech that can handle the problem. I had a problem with my old Kenmore stove. They sent a tech in and he couldn't fix it. They sent Sears over (Kenmore) and they ended up replacing the stove. So it was a good experience.

I'm satisfied with the service provided by the First American. It was offered to us when we purchased our home. Submitting a claim was easy. Sales rep was good, they were able to answer our questions. It was a good experience.

When we bought the house, we asked for a home warranty and First American was the one that was recommended to us. Submitting a claim has been good and they've all been fast at responding. I actually just filed one last night at 6:00, and they were there at around 9:00 this morning. The claims representatives have always handled it and did what needed to be done. Overall, it was very good and very quick service.

My issue has been resolved.

We moved into our condo. It was 10 years old and we knew there’d be times when we’d need service. I had a friend who had First American Home Buyers Protection, and seeing that their price is right, we decided to get them also. I’ve experienced submitting a claim for one of my AC units and everything went as they said it would. They do what they say they’re gonna do. It worked out well.

I learned about First American when I bought the house. I've done one claim and they're extremely responsive. The claims representative that I talked to was pleasant. They had the plumber out in less than 48 hours.

I had the worst experience with this company. Nothing that happens is included. I had to pay for a new heater, a new AC unit, electrical. Nothing was ever included. Besides they work with unprofessional companies that never get back to me, no matter how many times I call and leave a message. Last year I was almost sued by my tenant, because it took 45 days for them to fix a problem. I would call daily and they would say, it will be done tomorrow.

Washing Machine went out. First American is great about sending a contractor out, however if you have a lot of issues as outlined in the following, THEY WILL NOT ALLOW YOU TO HAVE THEM SEND A DIFFERENT CONTRACTOR once a contractor has taken the job: Contractor showed as agreed same day. Control board part had to be ordered. Was told it would 3 working days... Came and went - No Part. Contacted contractor (rude) and was told 1 more week... Came and went, no call. Contacted contractor. He stated part would be in that Friday and confirmed the tracking with manufacturer (5 more days came and went, no call). After 3 weeks, contacted FA and they stated they can only check on status for us which they did and he gave them the same story...

My stepdaughter told me about First American Home Buyers Protection. I decided to purchase it just in case anything happens - it’s a lot easier with them in trying to get somebody. I’ve had no trouble submitting a claim. It was easy. The claims rep was from close from around here. He does a good job. I’ve had a very good experience with First American and will certainly recommend them.

I contacted First American on a Monday morning. I explained to them that I had raw sewage backing up into my front yard. They said they would process it as an emergency and made contact with a plumber who would be out between 1pm and 5pm on that Monday. I took off work, waited all day, no one came. I called the plumber who then informed me they had told First American their machine had broke down early afternoon and they would not be able to service me. I never received a call from First American informing me of this. I contacted them again and they said they referred me to another plumber. I contacted the next plumber the next morning who told me they don't service my area. This is day 2, I still have raw sewage in my front yard. Each time I call, it's at least a 45-1hr hold time on the phone. I will be cancelling my service after this is over.

Because I'm handicapped and I can't get around, it was a convenience to get First American. Their claims process is easy and the reps are good.

We had our First American bought with our house and submitting a claim with them was easy. The claims representatives were good, very easy to work with, very fast and accommodating. They sent the person that I wanted out, so they're very easy to work with. Wonderful experience.

I called First American when I first moved into this place. I needed to get the air-conditioner to work. Someone came out and fixed it. The cost to me was $60 for the service. Then he recommended that the air conditioner be washed and he was going to charge me $158 to do it. He said he was going to put some solution on it on the outside and hose it off. He said it has to be done by a professional. I felt it was a rip-off and sounded very steep to me. Is this guy trying to make a little bit more money here? I don't know if there are little scams like this going on or if the company had heard of stuff like this before or not. I'm not faulting First American. It's the vendor. Anyway, the air conditioner was fixed and it works now.

So far, my experience when submitting a claim has been quite good. There were few issues but after few rounds they did meet my expectations as far as my perception of them. One time we had a disagreement on what the warranty would cover, but I finally got to talk to the right people and we worked it out and came to an agreement, so that issue was resolved. First American is a big relief in a lot of ways. I’m pleased with them and would recommend them.

The realtor that sold us the house recommended First American. They have been very prompt in coming to check out what we had problems with. One time they had to order a part for the stove. We were very pleased with their promptness. They were very polite and courteous. It's a very good plan and a very good thing to do when you buy a house that you have not lived in before and it's not brand new.

When we bought our last house, our realtor signed us up with First American Home Buyers Protection, and that was one of the best things she did for us. We had an emergency situation one time and they had somebody to our house within an hour. That was awesome! The claims representatives were very good. They were all very helpful and nice. The only thing that was frustrating is when I would call, sometimes I would wait 20 minutes on the phone before I could get hold of somebody. But once I get to them, they are very responsive and helpful every time.

First American is the company that covered through my Escrow. They're great and everything went smoothly during claim submission. The claims reps are always on top and good. They all seem to know what they're doing and they're very fast and very efficient.

I had home warranty before with another company. I decided to switch over to First American due to a recommendation I got from a friend of mine. So far, submitting a claim has been simple and good. It's not difficult at all. I haven't had any problem with it. And once you call, they're swift about getting information that you need and they were courteous.

First American was setup for me by my realtor when I bought the house. Submitting a claim with them wasn't hard and I had no problem with it. Interacting with their claims rep has been fine too.

The last experience I had with First American was really good. They came out and identified the problem that I didn't have. I thought I had a problem, but they solved it for me in half an hour and it cost me $65. So it was a good thing, a good guy.

Submitting a claim to First American is easy. They're friendly, nice, polite and helpful, and they got me help right away.

First American had sent somebody out to fix my microwave and, this weekend, it's not working again. I called them up this morning. They said I have to call back to make another appointment. But my experience with them has been good. I know they have been staying on things and I like it.

I had air conditioner problems about a month ago. We called the people at First American and they came out here and fixed it. It was on a weekend, but everything worked out. The claims representative was super and their representatives that came out here to work on the air conditioner were good. They fixed it right and didn’t try to cut corners. They came and solved the problem that I had and that’s what we got them for. They did what they were supposed to do. I’m satisfied and would recommend them.

I called on 8/20/14 to report a water leak from the hot water heater located inside the laundry room. I explained that it was an emergency as water was leaking into the house damaging the walls, etc. The contractor arrived the NEXT DAY! Took my $65.00 fee and said "Yep, it is leaking." He then left after 10 minutes (mostly counting the cash for the service call) and if that was not bad enough, he did not turn in the report to First American for over 24 hours???? WTF. I will cancel my contract as soon as they repair my water heater (which they provided a junk name brand not equal to what I had).

Submitting a claim with First American is straightforward and I was impressed with how they handled things. The claims representatives are nice and try to answer all questions that I have, which is usually a lot. They do a good job of making that effort. They're good about listening to what we have to critique.

Our First American warranty was actually a gift from our real estate agent. Their process on submitting a claim was pretty easy and straightforward, which is appreciated when you're dealing with insurance companies.

When I bought my house, First American was the warranty that came with it, and so far, submitting a claim is easy. It's all automated and everything's been fine. I even renewed the policy for another seven years because I've had a good experience with them every time.

First American was introduced to me by my realtor. He recommended that I have them as my home warranty. I trusted him so I took it. Just last couple of months, my dishwasher wasn't draining, so I called. Someone was back in contact with me within a few days. It wasn't very long and I was able to schedule a plumbing or a repair guy to come in. It was timely and everything went well. Everything has been quick and easy.

It's very easy to submit a claim and everything from having First American respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then First American reimbursing me... they have been great. They have great quality because they made sure everything was done properly. First American was quick to respond and very understanding.

Sears was a horrible contractor. Took me over 10 phone calls with long wait time to get appliance installed. Sears typed in my cell phone incorrectly in system and used only phone number to track order without a work order assigned to the account. I had to drive to local Sears store to talk to someone in person before finding out that Sears made a mistake in incorrect phone entry. Despite this, service was not completed because of poor communication between Sears order to delivery to installation departments.... Took me calling First American home warranty manager to call Sears manager to finally get appliance installed. Sears runs the most incompetent service and I will never use this vendor again! Took over 10 days to get a simple microwave ordered installed and delivered... like an act of Congress to get thing done.... Sears needs to file for bankruptcy for the way it provides service!! Incompetent staff who does not know how to do the job! First American Warranty needs to fire Sears as a contractor!!

First American is wonderful. We called them late one afternoon. My husband and I are both on oxygen and we had no air. I explained that to them and they said the contractor would be out that night or by 8:00 in the morning. They were here by 8:00 in the morning and fixed the problem. We hadn't any problem since. We've had First American for years. They have been very, very thorough and very helpful. It was easy to submit a claim and they took care of the problem. I was ill, so it was very short that I spoke with the claims rep, but they were very conscious of my illness and were doing everything they could to help. They have always been very proficient, interested in our case, and very quick to remedy the matter.

About 5 years ago, I learned the hard way that this is a scam. I purchased a condo in 2003 and it came with a 1 year warranty for all appliances. After the first year, I renewed it. All of my appliances were fairly new inside the unit so I rarely had a reason to use First American the first few years. I was still paying for the plan about 5 years later when my air conditioner/heater stopped working. I called First American and they sent someone to fix it. This happened several times throughout the next year.

Purchased a Warranty in July 2013 because our home and appliances are now 14 years old. Ten months later, April/May 2014, our AC went out. The company they sent out to fix it reported that a service tech that serviced a year before broke it and the insurance would not cover it, even though we used it the rest of the summer of 2013 after being serviced. In Arizona it is 110° in the summer and AC is a must. We bought the warranty just for this very type of purpose. We had to replace the unit at a cost of $7000. They have also sent out a company 2 times to fix our pool, still not fixed, and they want to send out the same incompetent company again that could not fix it the first 2 times. Still waiting to see what happens with the pool.

After 15 years of dealing with below par service companies they use, I finally realized today they absolutely care more about the service companies than their customers! Beyond frustrated after what someday may be considered a comical dealing with North Star Mechanical Heating and Air conditioning company they sent that has a 80% 1 star rating all over the internet and an F rating with the BBB and refused to send out another company even after my pleading with them and detailing how rude and condescending the tech was and has failed to show back up for 3 days. (And I was being civil just to make sure he would do a decent job)! Called First American and got a supervisor but all he did was defend the company say that a company is not required to pay their BBB dues which gives them an automatic F rating. I asked him first of all, "Why would a reputable company not want to keep their dues up if they're a large company as he said North Star Mechanical was?" And secondly, why would you guys use a company that had such a terrible rating? His response, they only have a 3% bad complaint received for this company! He refused to send out another company! Clearly, they do not care about their consumers!! I cancelled today after that conversation!

The claims process was easy. I'd recommend First American. I had it when I purchased my home and I continued it.

The week of July 21st, 2014, my wife detected the odor of leaking gas. Our gas company sent out a repairman, who determined the gas leak was inside the home, and removed our meter until it could be repaired to meet safety standards. We then called First American Home Buyers Protection, with whom we have not only the standard warranty, but all available warranty upgrades. They referred us to a local plumber, who came to our home, and explained that in order to diagnose the issue re: the leak, he would need to cut a hole in the drywall (it remains, now 3 weeks later).

It's been a while since I've used First American. I had them come out to one of my places about a month ago for a plumbing issue and everything is wonderful. They provide me with good service and they're always very helpful and quick. I only have to pay a minimal amount every time I have a service call. I've had them for several years now. I got them because when I was purchasing a home, I lived alone and I knew how expensive things could be when you don't have a warranty on certain items that need to be fixed in a home so I just decided to get one especially since I'm not handy myself and can't fix my own things. They were referred to me by the mortgage consultant, and of course you trust the people that you're working with. Since then it has always been very simple to submit a claim. I've mainly done it via phone. I call and explain the situation and they have someone get back with me within around two hours. And they always follow through. The people that have come out have been great so they get the job done. I've always been satisfied with the result. It's simple, convenient and inexpensive.

This company charged the homeowner a $500 fee for services to stop a leak in the air-conditioning pipes that "were not covered in the warranty." Secondly, our pool pump went out and our pool is leaking. Our wonderful pool company submitted all documents that First American requested. They spent hours researching the costs of pool parts only to be told that First American would be looking for bargains on these parts, and this would mean that we had to wait even longer to get this resolved. As a result of weeks of frustration, our pool company refuses to continue pursuing this claim with First American Home Warranty. This decision came after weeks of telephone correspondence, sending in invoices, price quotes, etc. and because they were also ordered to complete all work in 48 hrs., so that they could receive a discount for paying their invoices on time.

claims representatives were friendly, they're real people. I recommend First American to everybody because they're probably one of the best companies that I've ever had to deal with as far as any type of insurance claim goes. They're just good. In fact, we're renewing our warranty membership here next month, so we'll be with them a couple more years. They're easy, affordable, timely, and professional.

I chose First American because they had the option to pay for pool and outdoor equipment which other home warranty providers didn't have. And it was very easy to submit a claim. Unfortunately for me, I called on a weekend so I had to wait until Monday to get a callback from a company. But other than that, once the contractor was out here, he took care of everything right away. I didn't have any problems at all with their representatives. They were very courteous. I didn't have any questions because they were so explicit on their description of the process that my questions that I would have had were answered when I talked to them.