First American Home Warranty Reviews

I signed up with First American because I hate when something breaks and I need to search for somebody to fix it and the whole uncertainty if they will rip me off. I've seen they had good coverage and that it covered what I needed so the price was good. Filing a claim was easy and they respond quickly. The techs that came out have all been great. They fixed everything I called them about.

After 3 months I am glad to say that they finally took care of it. We got a new unit and new coils. I hate the fact that everything had to get so ugly in the process but happy it was taken care of.

I’ve used First American a couple of times and the last time we had them, a guy came in and fixed the problem. I've always had a good experience with them. It was easy submitting a claim and their quality of work is always good.

Repair: it's a verb and it means to fix something so that it works properly. Apparently, First American Home Buyers doesn't know the meaning of the word. Allow me to explain. On July 7, 2015 I called FAHB to have a service request for my air conditioning, after I made a request FAHB dispatched ABC 24 Hours heating & cooling service and repair to take car of my AC unit. I waited for the Tech that same day. When he came he checked the system and told me that a system board had failed and the unit may have to be replaced. Later in the afternoon I received a call from FAHB representative and was told that there is about 1400.00 out of pocket for that system to be replaced. And when I asked for the payout he told me it will be $ 798.00.

Submitting claims with First American have always been good. In the beginning, however, we had a couple of issues with the plumber that came to the house. But, since then, everything has been great. I would recommend them.

Several switches in my home went out, along with one of my ceiling fans during the last bouts of San Diego's humidity storms with heat. I called First American Home Buyers Protection and they sent Carter Electric out to help. The gentleman that came was clean, cautious, skilled, and quick with repairs. He had to come back out for the fan. He estimated over a week but within a few days, he had my fan up and cooling me off. The best part of all was he was a cheerful guy with a fun attitude. My first point of contact with Carter Electric was a couple of fun women, that created a fun beginning, and after the work completion, I received a call with the same fun characters. A thank-you is all I have to offer but all of you people are the best. First Am, thank you. Carter Electric team, thank you.

This warranty may be good for lots of things, but if you have a plumbing stoppage, do not call them first! I had a sewer mainline blockage with raw sewage backing up actively into my home. I called and 7 hours later, a plumber showed up. He was unwilling to locate the sewer clean out, and since the home was new to me, I didn't know immediately where it was. He charged an additional $170 to remove a toilet to access the line. He broke several tiles when doing so and said that the blockage was more that 100' in the line.

We were very satisfied with the service of First American. We submitted the claim and then within about 24 hours, we received the call from a contractor. They set up an appointment to come up and see the dishwasher. And they came out, tried to fix it, but they couldn't. They realized that they needed a part. The only inconvenience was we had to wait a whole week for that part to come in. But when it came in the contractor kept us posted. They changed the part and it's been working very well.

Hold times for 30-60 mins, auto call back doesn't work, and other issues. They'll answer right away if you want to purchase, but customer service is nearly extinct. Even worse - They pay contractors so little that you are at the bottom of the list. For a broker dishwasher, they initially gave me a 10-12 day wait time for the contractor. In fairness, after calling the CEO of American, his assistant had someone call me (after my 3rd contact with her) who magically found someone more responsive. By that time I purchased the part and fixed it myself. Now I have a pool pump that is bad. In Florida there are thousands of pool service companies. However, they managed to find one over an hour from my house where voicemail is a guy's cell phone who hasn't called back and a PO address with no physical presence. Meanwhile, my pool is starting to grow things in it. Their service is very, very poor. The selling realtor purchased this and now I know why.

We received First American's one-year policy when we bought our house. I submitted a claim because we had a slow drain in our kitchen sink and a couple of leaks. Last Friday, Hers & His Plumbing came. The lady did not clear the drain in my kitchen sink instead she made it worse. I don't want those people in my house ever again. First American did send another company by the name of Chase Plumbing first thing Monday morning. They were awesome and did a fantastic job. Excluding Hers & His Plumbing, everybody else was great. We are maintaining our policy with them.

I first contacted them in regards of an AC issue. They assigned a contractor to come out. I googled the contractor who has TERRIBLE REVIEWS! (25 out of 32 were 1 star). Contacted First American and told them that I want someone else assigned. They told me that everyone has a bad day and to give them a chance. Also, they would ask for an experienced contractor (so have you experienced one usual come out???).

It's relatively easy submitting a claim online or on the phone with First American. The companies they choose are pretty good and they're reliable and they complete their job. Overall, they are professional and I am very satisfied with them.

The real estate agent that we purchased our home from told us about First American. My claim was resolved quickly. The technician was absolutely courteous and respectful. Everything including the quality of work was good.

I put a claim on 6/22 due to both AC units failing. It is 07/18 and they still have not been able to find a tech to help me. I found my own tech with their approval and received an estimate. Sent it to First American and they refuse to pay it because they deem it "too excessive". So, I now have a 10 month old child living in a home that is 85 degrees because First American cannot provide a technician that actually wants to deal with this company, and I can't even get my claim paid outside of their own techs because it's too expensive. It's fairly obvious to see that there is a reason most HVAC companies do not want to work with companies like this. They don't pay well, slow to pay, find cheap and underskilled workers, can deny any claim if they think it's too expensive. What's the point of insurance if the company can't provide a solution for you in a fairly timely manner? Would not recommend a home warranty from these people.

We've only had a few experiences with First American but submitting a claim has been easy. We basically make the call, schedule the appointments and the appropriate repair person will come out and take care of the issues. In one episode when we had an issue with our refrigerator, they were not able to find a local guy that was able to come out within a reasonable time. They had somebody that could come out, but it would be two weeks. And the refrigerator was not cooling, so we were literally wasting food. So they gave us the authority to get somebody ourselves and they would pay for it, which worked out okay as well.

Our realtor bought half of the warranty and we paid for the other half. The technicians have always been good and professional. They get on issues very quickly. We just had one problem but overall, we're really happy with First American. I've recommended their service to several of my friends.

When I bought the house, the previous owners had a contract with First American. But my last interaction with one of the technicians hasn't been very good. They've been up here twice and the problem still exists. But up until then, the quality of their work has been good. Sometimes the replacement equipment that they offer is very inferior to what has been replaced.

Our realtor told me about First American. Submitting claims with them was always good and fast. I would recommend them.

Everyone in First American has been really helpful and we haven't had any problems. When we called, they were pretty fast on getting someone out here - we've been happy with that. They've been very efficient in handling any of our concern. We've gotten a new water filter in our pool and a tankless water heater in our house. The gentleman who replaced our water heater informed us that basically it was gonna be delivered on a certain day. He then said, "I'll be out there early the next morning to put it in," and he did. He was really nice, polite, and was done within a couple of hours. He also said, "If you have any questions, just let me know," and then explains everything what he did when he installed it. He was able to take away the old one for us at no extra charge which was wonderful. It was really sufficient and everything's now working.

I have had reasonably good success with FirstAm for minor repairs, but not so with more costly repairs. My washing machine needed repair in October '14. The repair company ordered parts and within a couple weeks initiated replacement of my transmission/clutch. After more than 4 attempts over almost a 3-month period to get the unit working properly, I asked First American to 'cash out' when it became painfully obvious that the almost 15-year old unit was unrepairable. I received a check for the machine about 3 months after the repair order was placed. I don't even want to think about the amount of money spent in Coin laundry facilities during this time. Oddly, First American sent another company out about a month after this ordeal began to provide a 2nd opinion and seemingly ignored that repairman's recommendations while continuing to use the original repair company.

We purchased a home with a 1 year warranty provided by this company. A pipe is broken and spilling water all over the home. After 2 days, they claim they CANNOT fix it. We have been on hold for customer service for over 1 hour. DON'T buy a house with their warranty!!

It was through my brother-in-law that I've heard about First American. Being with them for more than three years now, everything has been seamless when submitting a claim - no big questions asked. They were very willing to help us. The technicians that came to our home were all very professionals except for one guy who was bad so we got him out. I told them "Don't send him to us." Overall, I've had an excellent experience with First American. They have great quality of work so we've already recommended them to two people.

Our A/C unit went down on 7/12. I started calling the Service Dept @ 10:30 am that morning. I was hung up on 2x's as well as put on hold for over 45 minutes. I was told that we would get a call with 72 hrs. 3 days. Now, we live in Arizona and my husband has a bad heart. I explained that to a Supervisor and was then told we would get a call within 7 hours. This didn't happen. Every time one of calls, we are put on indefinite hold and when someone does come back it's been pushed out another 72 hrs. I have had First American for approx 15 years and this is the first real hassle I have had. But it seems to be a pattern when it comes to A/C units.

The staff of First American fixes everything right away and they have been very helpful every time I need them. There was one instance in the summertime where the company that they sent to fix took a different time. I also had a problem with a claim I submitted for one of the motors of the swimming pool pump. They didn't replace it with the same brand. It's working fine now, but I think that the one that they replaced it with was not as good as what I had.

To be fair, I must say that I have used First American for several years and have had multiple claims that have previously been resolved satisfactorily as long as I have been EXTREMELY PATIENT. That being said, I am now still trying to resolve a claim regarding my pool/hot tub heater that originated in April of this year and it is now mid-July, and we are having more pool related issues.

This upstairs heat pump unit stopped working (defrosting) about 18 months ago. The control board was replaced and we assumed that the unit operated correctly after the winter season as it cooled fine 1 year ago for the summer. Once into the early winter it again refused to defrost so we contacted First American. They sent a repair technician who added Freon and changed the control board (second board). The unit failed to defrost and the technician advised he could not repair until summer.

First American was the home warranty of the house when we bought it. We've had mixed experiences in submitting claims. There have been times that it's been very difficult and other times, it's been easy. There have been a few exceptions, but most of the time, the claims people have been fine. Most of the technician-level interactions are good once they actually get someone here. The biggest problem is some of them tend to feel that the home warranty programs don't offer them a great deal. If they're not doing much work, they're not getting much for the service call. So some of them look at it as kind of a negative call. Generally, quality of work has been very good. In fact, we've had a couple that we've used the same firm on other work outside of the warranty.

Weasels!!! Said that the drip pan rust in my new home was preexisting so they will not pay it. Talked to the repair company and they said that First American Home Buyers will weasel their way out of making any payment.

As of today 7/13 our home has been without air conditioning since 6/22. It took three weeks to come out to review our system and offered no solution to us being without AC. When they finally came out to review our system they stated that the compressor was out and that the company would pay for it. As of today First American has called and told us that our portion of the $1100 bill is $400. So after being without AC for three weeks and having no response from First American, they now tell us that they will not cover our repairs. Very upset and disappointed in the treatment of my wife on calls and with their handling of the situation.

Everything has been really pretty good and quick when I submit claims and their responses have been adequate. A couple of the contractors were delayed but it's been fine. They made adjustments to get different ones. I still got First American and I renew it every year.

The claims representatives of First American were knowledgeable. The technicians were professional and explained everything thoroughly. The quality of the work that was performed was fine, I didn't have any issues with it and I'm highly satisfied.

I heard about First American through my realtor. Everything has been fine so I'd recommend them to a friend.

We called this company on June 1, 2015 and got an AC company to come out and look at our AC which had frozen up. The AC company said we needed a coil and that First American had to order it. It is July 11 and we still have no part and our AC has frozen again. I've spent four hours on the phone trying to resolve this with warranty company. I was told the first time they would pay for the repair folks to come out and put more Freon in and that they would call the repair company to authorize. They never called. We were told last week when we called to see where the part was that "they forgot to order it". We are now told that they WILL NOT pay for the repair company to come today and put Freon in and that we will not have the part for another week. That would be almost two month since the original call. Unacceptable service.

Yes thank you. Other than the lady who hung up on me First American has been great. Gave us a $150 allowance because the heat and it happening over the weekend. The reimbursement went smoother than expected, everyone we have spoken to since has been very helpful and understanding.

I've been with First American for ten years now. Submitting a claim is efficient, and the claims process is easy. All my interactions with their technicians have been very good. First American gets my recommendation!

I Googled for the top homeowners insurance or warranties. I called three of them, including First American, and they gave me the best price so I chose them. I called regarding my plumbing and they said they were going to take care of it. They sent one of their people to check out the situation. Excellent service.

We've had it First American for 29 years for a $25 service call and $300 for our yearly bill. Now we're up to $65 for a service call and it's $700 for the year. They said we're one of their oldest customers. Submitting a claim was excellent. The claims process on the telephone is very good. I had no problem with the claims representative. They've been all great. I think I have a high priority when they hear my voice. When I tell them I want the supervisor now, they say, "Okay, hold on". When I got hysterical on the phone, and they said, "Don't worry". They followed through. The last one was awesome. We use the pool service that they give us. The people they sent to fix my pool were absolutely remarkable and they understood that in the summer that if something breaks down, or the motor burns out, you can't really go more than two days in the heat. I asked the contractor if I can request them and he said, "You can but there's no guarantee you will get us". I said, "You know what, that's the only thing that's really bad". I would love to go again with the ones that I find good from those that they send out to fix different things.

The technicians have all been great and have done a great job. It has been trouble-free so far.

Day 64 A/C unresolved: It has been 64 days since our original call (May 6, 2015) regarding the Air Conditioning unit. First the system was not cooling and the service technician made some adjustments which fixed the problem for a few days. The problem recurred (May 26, 2015) and another technician made some more adjustments again fixing the problem for a few days. A third call was placed (June 6, 2015) for the same problem, again a quick fix did not resolve the problem. The fourth call (June 21, 2015) was made because the system had stopped working altogether. Since the call on June 21, 2015 the service technician has replaced the condenser unit and several other smaller parts, yet the system is still not functioning and requires yet more parts.

I would not buy a home without them!!

First American took a little longer than what it really should have on the microwave. It was almost two weeks before they got back out. But being with them for a very long time speaks for itself. I can't complain too much.

My real estate agent recommended that I use First American, and so far I've had no issues when submitting a claim. The technician they sent was pretty good. I wasn't actually living there so they seemed to be a little well as to pick it out and get it finished.

My husband used to work for First American and the experience has always been good and they take care of each claim we have. Their technicians always call to tell me what time they'll be here and then they show up and they're always very courteous and they take care of business. The quality of their work has been good too.

I went with First American because of their price and so far my experience with them has been okay. They react quickly when I submit a claim which is good. Also, their technicians come out and tell me what they're going to do and the quality of their work has been pretty good.

We have had First American Home Warranty for at least a decade. We filed a claim for a non-working a/c unit going on 6 weeks ago, they have sent 7 different ("pre-qualified") technicians to our home (the eighth person today was a no show) and the a/c still doesn't work. Terrible, terrible service/follow-up/results. We don't know where to turn for recourse.

I've been very pleased with First American. I recommend them all the time. I've always had a good experience when submitting claims. They're always prompt and attended to my needs. When it comes to their technicians, most of them are really good but I've had two that weren't very courteous and didn't do their job correctly but they got it taken care of so the problem was corrected. I've been very happy when they got finished.

Submitting claims with First American is pretty quick either by phone or online. One issue I had though was the wait time to get through to a rep but their reps were all very good. Also, the assigned contractor sometimes takes a little longer to come in than what I would prefer. Other than that, I always have a good experience with them. I would highly recommend them to anyone.

First American was recommended to us by the sellers at the closing of our home. Their claims submission is pretty straightforward and easy but their automated system gets confused a lot. You have to go through the prompt several times or then they just direct you to a representative so that's a pain. But the rest of it is pretty straightforward and simple. Their reps are professional and the technicians were good - they find the problem, fix it, and if we have an issue with the work that they had done, they would come back out and fix it without any issues. The work quality is good, however, it would be nice if they would provide better quality parts replacement, not the cheapest thing that they can get at the store.

Had a higher copay with First American. And everyone has been very good and efficient in what they do. They have sent out nice people and we liked all of them. No problem with the quality of their work so we're happy with it.

6/25/2015: My AC unit started having problems. Called in a claim. Got an email response that their AC contractor had been contacted. 6/29/2015: Contractor arrived. AC unit is 10 years old and coil was leaking. Contractor felt that a new air handler was needed. 1st American refused and wanted the coil repaired. I wanted a second opinion and called 1st American... Waited for 48 minutes before I could talk to a claim rep. I stated that "I would pay for a 2nd opinion and please give me an authorized AC contractor in my area to contact." 1st American refused to give me a name. After a 2 1/2 hour conversation and waiting game, 1st American agreed to send out another contractor at their expense. Feeling better now.

really good, scheduled right away. Technicians have been polite and customer service friendly. Few of their work has been fine while the rest has been really good. All in all customer friendly and responsive.

Submitting a claim with First American was easy. Claims rep was courteous and able to answer my questions and the technician was pretty meticulous. They were all good.

First American completes a claim but not always in a timely manner. My last claim was for my hot water heater and neither of the First American nor the people who did the work got in touch with me until the next day. Also, since I'm in a wheelchair, it's hard for me to get around. So, when people come to my house, I like to be ready for them, open the garage door and do other things that I need to do. However, on the last claim, the guy that First American sent called me when he was on his way to my house to do the work. He said he will arrive between 10:00 and 12:00. And it was 7:30 or 8 o'clock in the morning already. So, I thought that lacked organization because he didn't call me to let me know.

Everything I've ever done with First American has been great and I'm very satisfied. I will recommend them to others.

The last claim that First American did went very well. We had a scenario where an air conditioner compressor went out and a part broke in our dishwasher. I called and it went very quickly - they asked the right information, got the needed facts and was able to process it accordingly. They did everything promptly. They sent someone from Sears who identified the problem, ordered the part, and came back within just a few days. He was in and out of here in less than an hour. We haven't had any problems with the repair since it happened. It was a very pleasurable experience.

I wasn't too happy with another company before, and a buddy told me about First American. I called them and got them on both my home and rental. So far the quality is good. I have them now for a couple of years. I had two claims and both were fixed quickly and easily.

We’re very happy with First American. They’ve been great. Technicians have always been on time and if they’re not going to show on time they call. The last kid that was here that fixed the garbage disposal was extremely well mannered and clean cut.

First American has been great recently. I had a washer/dryer go bad on me. They were old and couldn't be repaired. First American offered to ship me a Series Kenmore for my Maytag, but they had a cash option so I took it and bought a newer, higher-end model. Also, their competitor gave me fits 3 years ago when they wouldn't replace a full filter system, whereas First American replaced it three months ago. So they've really been fantastic. I've recommended them to two people that eventually bought a policy from them as well (my friend from Dallas is also very happy with them). Too bad First American is not in New York yet since the people in New York wanted it, too.

I use First American because of the service and price point. I have no issues with them. Submitting claims is very easy and fast. The technician they sent was knowledgeable, able to do the work, efficient, and timely. Work done was very, very good.

Every time we've had a claim, it's been handled by First American satisfactorily. We've had pretty good luck with everyone that's come out.

I had no problem submitting a claim regarding my fridge with First American. It went very smooth. The claims rep was very nice and helped me. She stayed on the phone for about 30 to 40 minutes - she was good. As per the technician, he did whatever he could but the problem returned again. The quality of work was okay but the fridge needs to be replaced most probably.

First American's claims process was very easy to do over the phone. The claims rep was straightforward while the technician they sent was very professional. It has been great so far.

My realtor recommended First American. I've always gotten fast response and good service. It is easy submitting a claim, and all of their people have been good, friendly and polite. The quality of work has been good. I have recommended them to my friends.

When I bought my house, it already had First American and I just kept it. Very easy, quick turnaround when submitting a claim. Things are usually fixed within three to four days. The technicians are very knowledgeable, efficient, and clean. Excellent work. First American is very professional and they use quality contractors. I've had them for years so I very much appreciate them.

My real estate agent who had a friend that worked for First American hooked the company up with me. So far everything's been fine. Claim submission is pretty simple and we do it mostly online.

It's been great these past years with First American but I have had a recent difficulty. I called in a repair and then I wanted to add something to my coverage. The rep never could connect me with whoever that also has a spa or a hot tub. I know my coverage started again in April but I don't know who to talk to about this. The automated deal is ridiculous as well. The voice prompt never can understand you when you tell them what your problem is so I always just wait for an operator. My refrigerator is broken and she goes, "I'm sorry. I didn't compute that." It's just easier to talk to somebody. Technician-wise, I only had a problem with one but I don't let First American send them anymore. But other than these instances, I've always had good luck with First American. I've actually recommended them to my friends.

As I type this message I have been on the phone for 30 minutes waiting for a representative. They told my husband it would be 5 days before they would have our AC repaired. He is a terminally ill cancer patient and cannot sit in 95 degree Memphis weather for 5 days. It would literally be fatal. How could a company in America that is happy to take your money be so heartless?

I have a small little cottage in the country that has been in the family for a long time down in Richmond. When I decided to rent it out occasionally, the real estate agent there recommended First American. On her recommendation, I looked into it and decided to take out a policy for the cottage and also for my own house. So far I've had no problems submitting claims with First American. Their claims process is not difficult - you just call and they assign somebody to it and the next thing you know, somebody has come out. One time I didn't hear back from them because I think the paperwork got lost there somewhere in the firm that it was assigned to but First American followed up on it when I called.

I've had First American since 1996 when I bought this place and I've renewed it every year after that. Very good experience so far when submitting claims. With the most recent one, it took 10 days to get to somebody that actually did something but once she got on it she did a good job. The technician who came here also did great. He acknowledged what’s wrong with the appliance, that it needs to be replaced.

My last insurance company stopped renewing in Arizona so I had to find another one to cater for my needs. I liked the feedback on First American, so I went with them. So far, I've used them twice online and had some difficulties with the technicians. My first claim was on a washer/dryer. First American contracted Sears and it took a month to get corrected. Sears then kept sending us bills when it was an insurance claim, so First American interfaced with Sears, but Sears still kept sending us bills, which was ridiculous.

I have been with First American for seven years, and it has been great! Submitting a claim is really easy... a couple of minutes is all it takes. There were even a couple of times that when I called, they didn't have to come by. They just walked me through it and we are able to fix the problem over the phone. But when technicians come, they're good and professional. I've never had a problem with their work, and they never had to come back to redo anything. I would recommend First American.

Our heat pump went out 5/20/15. As I write this on 7/01/15 we still do not have a working heat pump. Now our second heat pump is out as well due to the stress of carrying the entire house. We have called numerous times, used the website to voice our concerns that this heat pump must be fixed as it was 100 degrees some days this week, all to no avail. We finally talked to someone who said they would put us in touch with the person handling our claim. The representative did not answer the phone. Her message was "leave your information and we will be right back with you". That time came and went. My husband called again. Once again no response from the representative and no working heat pumps at the house.

I got First American when I bought the house as it came with the realtor paperwork. Claims have always been good except for the last one where it has just taken way too long - it is an old stove that they have to rebuild a part for it to work. Nevertheless, technicians have been great, and the quality of work done is good. I've been really happy with them that's why I have always had them as my home warranty.

First American has been okay. I would recommend it.

I got First American because I have a friend that had it and she liked it. Submitting a claim was very easy, the technician was great and the work was good so I haven't had any problem.

So far all of our appliances that have broke have been repaired. The monthly price and the service call have increased every year we have had the insurance. We have had this coverage 3.5 years - used it for a stove top replacement and a ice maker repair in Feb. 2015 and had to have the ice maker replaced in June 2015. Each of the refrigerator visits were $60.00 each plus the ongoing monthly fee.

I've had First American for 20 years and through periods of time it's been different. More recently, I saw it was better, so it's okay. I've had some great and some frustrating experiences with them. I've been having problems with an air conditioner and they replaced its condenser, fan and compressor. I wound up paying so much money for service calls to find out the problem. And then, after they found out the problem, they shared that it was dirty in the cooler part and that the air couldn't circulate, and First American told me that I had to pay for that myself because it was routine maintenance.

We are now going on MONTH 3 WITHOUT AC and its been over 90 degrees for the last 2 weeks. I have been going round and round between reps from the warranty company and reps with the contractor... No one seems to be taking this seriously! Week of April 13th, claim is placed and contractor comes out - upstairs unit needs to be replaced. FAHW places the order.... A month goes by, no update. Called FAHW. The manufacturer had let them know (back in April) that they didn't make the unit required by our area's laws (?) and NO ONE from FAHW took ownership and placed the order with someone else. 2nd order is placed. Wait another month - new unit is installed on June 9th. Works for 2 days. Come home on June 14th and its not working.

I won't still be having First American if everything hasn't been great. Submitting a claim? Not really difficult! I just call them, tell them the problem, then they'd call me back with whoever I needed, and that person called back, came out and did the work. That's about it. The technicians come to my home, I tell them what the problem is and they repair it. Then I pay them $65 and they do good quality work and that makes me happy.

I have liked all my interactions with First American and they respond pretty quickly when I've had claims. Recommended.

Last time I spoke to operator ** she did not order what we talked about on phone when ordering dishwasher, one she ordered I cannot accept, it does not have enough data. Claim no. **.

My realtor got First American for me when I closed on my house. Submitting claims using the online tool had been quick and easy. Upon submitting, I usually get a call back within 24 hours and I've never had any issue or delay. The technicians have all been very professional. I've had a couple of garage incidents and they sent the same crew out both times - I just locked in and they were quick to handle it. I've had no complaints or problems with them so I would recommend First American.

It was easy to submit claims, their claims reps were on top of it. But it took two to three weeks to get my AC fixed, thank God there wasn’t any heat waves. Otherwise the tech did a good job and was great to work with.

Claims go smoothly and quickly online. I got good service from the claims representative and I didn't have problems with the very professional technicians who did quality work. First American is very satisfactory, so I recommend!

I was disappointed to learn a $5 fuse was the cause of my dryer not to work and had to pay $65 for the service call.

I haven't had any problems with First American and I like that they take care of finding somebody for me. And so far, the people that have been selected have been prompt so no complaints there.

Right now we've got an air conditioner problem and we're trying to get some claims handled. We've had people out. I think today would be the fourth time, recurring problems. Technicians have all worked well. The last people that came to work on the air conditioning were very knowledgeable and really tried to fix it and it does work. It fixes the problem for about 30 days and it reoccurs. It doesn't seem like anybody can fix the problem. After three times and now they're gonna be back a fourth time to try to get the air doing right. It gets a little aggravating. We had our family over last night, we had to run fans for a birthday party.

A realtor told us about First American and they came highly recommended. I think their claims submission is perfect as it was really easy and straightforward. My sister told me that the technicians they sent over were really friendly and professional and I am very, very satisfied with the quality of their work.

First American has met all our needs so far. Submitting a claim with the reps is easy and handled professionally, I have no complaints. Usually there is a result in the first phone call. I have no trouble with turnarounds or getting people to arrive on time to fix issues, the technicians sent are pretty efficient. They've been excellent. We've recommended this company to our friends. With the type of service we receive, we're definitely remaining with First American.

My realtor told me about First American and I like the way that their coverage sounded. I had a problem with a switch which was easily solved and their technician showed me what to look for if it happens again. He was very knowledgeable and able to answer a couple of questions for me.

First American was prompt in getting somebody to come out and get in touch with me. Their claims representatives and technicians were efficient and knowledgeable and they have solved my problems. The quality of work performed was good so I would recommend them to other people.

We have had First American Home Buyers Insurance for 3 years, First American takes the premiums directly from our checking account each month. Now we no longer want to have this insurance, so I read the contract to see how to cancel. To enroll all we needed was a phone call. To dis-enroll you must write to them 30 days before the renewal date, which is an automatic renewal. Good for one year. I looked on their website for an address to cancel. It is a post office box and I would not trust that it would be received in the time period. So I called them. They said to email my request to them, then the representative gave me a email address that was not valid.

So far my experience with the company has been very satisfactory. Had a bad experience with one technician but First American took care of that immediately.

Thank you for your response and for canceling my contracts. The second contractor was much better and the unit happened to be working when he came but quit again shortly thereafter.

This last time that we had to submit a claim to First American was a nightmare from hell. The company that they sent out to do the plumbing was a kid that did not know what he was doing. He came out three times and the third time, First American said that they'd send some other person out from a different company. They set the appointment up and I had to rearrange my schedule to get that person to come out, and then they just sent out the original person. I told him he wasn't welcome in my house because he wasn't gonna talk to me in the tone and manner that he talked to me the two times before.

We closed on our house two weeks ago. The day after closing we moved in and all our outlets weren't working. First American took care of this perfectly fine. We had issues with the company they chose but that was beyond their control. Well after that we were having other issues. Our lights were going crazy and going in and out, you turn one room on and another goes out. I called ** (our rep) and her and her boss tell me that it's not covered. So I call tons of electricians and they all tell me we have a major issue and First American should cover it. So I tell ** and she issues a contract. Well later that night I turn on my master bedroom light and it blew up a surge protector. I text ** and tell her I know the issue is an open neutral and we need it fixed ASAP. She asked for our inspection report. So I send it.

First American protection came with my house when I bought it in 1997. Claims process is not hard at all. Their representative is always available to answer questions. If there's a problem, they handle it. I don't get tabled or pushed around or put off. All the technicians have always been great. I've never had any problems with them ever and they arrive on time. The quality of their work is very good. If there has been a problem with a provider or a service technician that they've sent, I called them and they fix it immediately. I have recommended them to others already.

I was delighted with the person I spoke to about getting a home warranty and happy with the coverage. The first claim was ok, they took a few times but did get the repairs complete. In April 2015 I called for service on my dishwasher. It was backed up and wouldn't drain, the soap dispenser did not always open, and there was dirt on my dishes. The first contractor came out and cleared the clogged drain. He left a pile of whatever he took out of the drain in the middle of my kitchen floor - didn't say anything or ask for a trash can. He agreed the baskets were rusty in spots and needed to be replaced - he ordered new baskets. When the baskets arrived they were different than the original mfg baskets - they were GE replacement parts, which is fine if they work. The bottom basket fits fine. The top basket is much higher than the old one so tall glasses no longer fit - not a big deal - I can put them on the bottom.

Company is good but it takes a long time for the contractor to come over and fix our problem. Contractor pushes us back too far before they solve the problem like we are not priority. Also a few years ago, when we call we got a response right away. Now we have to hold for a long time, sometimes 15 minutes holding, to have an operator. Maybe they are so busy now, have a lot of clients, fewer operators to answer the phone. Nevertheless the service is good as soon as people answer the phone.

Claims process is easy with First American and their reps have been great. Their technicians have been good for the most part and I've had several different ones. I've had good experience with them all the way.

I would recommend First American. We've had a couple of good experiences with them. The only bad experience I had with them is when our air conditioner went out and it took forever to get it solved. That's not a pleasant thing but everybody makes mistakes.

When we bought the house, First American was already in place and we thought it was a good idea so we kept it. It was easy to get someone out because I just call First American and they set it up for the contractor to call me or I call them. For instance, recently, the people from Sensible Cooling and Heating have been fantastic. They came when the breaker boxes switched off and it needed some other adjustments done to the air conditioner. When he left, it was cooling real good and then the breaker box kept switching off again. They came back out and discovered there was a problem with the breaker box so we called the Home Buyers Protection and set up for them to get an electrician out. The electric company already called me and set up an appointment. I didn't have to do anything about that. They were just fabulous.

I’ve been a customer of First American for 13 years and I’ve appreciated all the help I’ve had from them, but now when I moved, the refrigerator that I bought from them had problems with the motor. The company came out, tried to fix it, realized it has burned out and replaced it with a real dud, a company named Kenmore that probably cost $600. Over a period of months, it’s been one problem after another. Food has been rotting, the freezer won’t freeze. I put stuff up my freezer and then I began getting diarrhea.

First American is worthless. They use providers that are incompetent. When I called Memphis Air to inquire when they would be out, I was told it would be a week and she would get me on the list to call but she never bothered to ask me my name or number. It took me three times to get through to First American after being on hold over 30 minutes each time. I had to call a company to fix the system on my own!!! Will be canceling this worthless home warranty.

First American is good in getting somebody out here to fix my problems. The experience with them is excellent!

Everybody I've talked to has been pretty good and real nice. The only problem I've had is a few times they’ve had to come back on the plumbing as it needed to be redone. But they’ve always come back to take care of it so I’ve been pretty satisfied.

Yes, it has been resolved. It took a little over 3 weeks to get resolved.

My husband and I got home from work last Monday evening and it was very warm in our house. The temperature was set at 72 but it read 80. We went out to dinner and when we came back it was even higher. We immediately filed a claim as both our AC units are 23 years old and we expected this to happen. The first contractor could not come out until Wednesday (2 days later). This contractor said the units could not be repaired and both needed to be replaced. Again, they are 23 years old. Of course the warranty company does not want to pay for two new units so they required another opinion. The next contractor couldn't come out until the following Monday (June 22). Please keep in mind we live in North Carolina and the temperature every day for the past 2 weeks has been 100 degrees.

I looked at other providers and I liked the coverage better with First American. Also, it's very easy to submit claims. I just go online and put it in, then they immediately come back with who the provider is. I usually call the provider myself, instead of waiting for them to call me, just to get it going. They respond and we set up an appointment and they go out. The technicians all fixed what they were supposed to fix and have been professional. I've had no problems with that. They're very responsive and easy to work with.

Submitting a claim has been pretty easy and they take care of it within a reasonable period of time.

In December 2014 my HVAC unit stopped worked. A claim was placed with First American Home Warranty and they sent out a contractor who replaced the transformer in the unit. Shortly after, on March 30, 2015 the HVAC unit broke again. The contractor First American Home Warranty sent out stated the problem was the compressor on the roof and said approval would have to be made before it could be fixed. Nearly 2 months later, on May 29, 2015 the compressor was replaced at a cost of $330 to me. Barely 2 weeks later on June 17, 2015 the HVAC unit broke again. I filed another claim with First American Home Warranty and sent them a message asking them to waive the $60 service fee for another contractor coming out.

I've used First American once and their claims representative was great. Also the technician came in the time he said and did his job well. I gave the $60 deductible.

We've been with First American since 2004, since we bought the house. There wasn't any difficulty with the with the most recent claim we filed and the plumbing issue was fixed. I asked for a specific plumber to come out and they sent him out but not on the day that he was supposed to come out the first time and that was a problem with me because I could not be here when he comes out. So the next day, he came out real early and took care of the problem. It just seemed like for a while we were always put at the bottom of the list or an emergency came up from this certain company that was supposed to see us so they had to move us back and that's been annoying. So I've made several complaints with First American about that situation.

My home is about 7-8 years old and its foundation is covered for like 10 years. However, other small stuff may not be covered so I looked and compared home warranties and chose First American Home Buyers Protection. I've only submitted one claim but it was pretty simple and easy. They got back with me quickly on it and within a week my issue was solved. The claims representative was good and the technician was nice and professional. After fixing the problem in less than an hour, I had no more issues.

I’ve only had to use First American Home Buyers Protection twice but I love it and I’ve even told other people about it. They’re real quick about coming out if I have any issues and I haven’t had any problems so far. Submitting a claim is very easy. You can either do it by calling in or you can do it online yourself.

Hot water leak. Plumber came out on Friday. Had to order new hot water heater. Didn't replace until following Tuesday. Satisfied with work with exception of disposal of old hot water heater. Charge $50 in addition to service fee. Would not leave and let me dispose for free.

Good decision to go with First American. I haven't had too much in the way of negative surprises. Things have been covered and they've been meeting my expectations.

I have had nothing but good experience with First American, except when no one knew what was going on regarding our last claim. Apparently, the records weren't quite right but they got it straightened around. Every time I've called with anything, they've taken care of it. It's been very good to say the least. In fact, I've referred a lot of people to them.

This home warranty company is truly horrible. DO NOT WASTE YOUR MONEY. They are dishonest and have customer service that makes Comcast look good. We spent over $400 for coverage and they denied our claim. Each time we sent evidence to contradict their basis for denial the home warranty company found a new reason to refuse our request.

I've not had any problems with First American and it hasn't been difficult submitting claims. My interactions with their reps have been fine and they send friendly and professional technicians. They are very helpful and their work was good.

Furnace went out. First American sent someone out. (Second Company). The Tech did a quick overview. Did not trouble shoot. Just said they will tell First American to replace with new. This after the company did not show up for 40 days. I kept asking First American to send someone different but to no avail. So after the 40 days First American could not get a hold of the first company. They sent out a second.

After making many more phone calls and being on hold for way to long I was sent to Stephanie to resolve the situation. She has been the only person in this company to actually return a phone call and work on the issue that we have had. So for her I work, I will personally award her 5 stars but the company is only moving to a 2.

We purchased a home and had the comfort of knowing we had a home warranty for those unforeseen issues. My experience has been most aggravating. The hold times are completely unacceptable. I called the first time on 06/16/2015 and held for 45 minutes and had to hang up because of the wait time. I decided to use the message feature and never got a response, so I decided to call again on 06/18/2015 and was hold for an astonishing hour and 15 minutes... eventually had to hang up. I once again sent a message regarding my frustration and asked for someone to please call me asap. No returned call. In the meanwhile, I have a huge leak under my kitchen sink, and two toilets that does not have pressure enough flush. Completely unacceptable and should never happen!!!

Submitting a claim with First American was very easy. No problem. Most recent interactions with the claims representative and technicians have been very good. Excellent work.

Filed my first claim for air conditioner yesterday and never received a call for a contractor. When I called again I was told they had no contractors assigned to my county. How can you sell a policy in an area where you don't cover? When I got a call back I was told then I had to pay for the repair and they would reimburse me but not more than $200.00??? I told them the reason I had the policy was to avoid paying out of pocket and it was unacceptable!

My air conditioning has not been functioning for over a month. Living in Virginia in the summer with a heat index of over 100 degrees and high humidity levels, this is completely unacceptable and in fact a health hazard. I filed the claim in early May, and it still has not been addressed. It took 2 weeks for the contractor to make an appointment (and then didn't show up) and First American wouldn't change the contractor. When they finally came, they told me that I could just buy a new unit off-warranty, or it would take about 2 weeks to go through First American to repair the units. Not having $6,000 laying around, I was forced to opt for the 2 weeks without AC, and also it defeats the purpose of having the warranty.

We recently used First American for our air conditioner. My wife noticed it wasn't coming on. First of all, we forgot that we even had them or that we even signed up for it. But after we did call them, they had it done in a couple of days, like boom. The quality of work was very good. As it turns out there's a problem with the circuit breaker. But the guy who came in put a booster on it to solve this problem and we haven't had any problems since. First American is very easy to use and they're very efficient.

My A/C was to be replace with a 14 seer per work order submitted to me with the cost that I would have to pay in addition. Then they order a 13 and sent to AC contractor for installation. Resolution: They will not honor their WO of 14 seer. Don't buy their service.

After months of issues with them sending contractor after contractor out to fix my AC, they did finally replace it but after that experience I was done. I called them in October to let them know I was NOT renewing my service, they took that information and I was led to believe it was cancelled. Then I started getting a ton of calls from them soliciting me to renew the contract I cancelled. I spoke to another lady who called and told her I had not renewed it and found out nobody processed that. She then took my information and said that it was marked not to renew and that my auto payment was stopped. I don't monitor that account that closely so did not realize until a few weeks ago they had still been taking out the $65 every month.

I needed a home warranty because my house warranty went out. My co-workers were talking about First American and I was just listening. From there, it went on and all of us ended up ordering it. It's very easy to submit a claim with them. Once I put my claim online, within the next day or so, no longer than 48 hours, they would send out an email to you and are going to contact you to come service your house. The technicians that have come to our house have been good. They're very friendly and helpful, and explain what's going on and what they're going to do. It's a very great experience. I don't use them a whole lot but so far, so good. I've never had to have one come back. I recommended them to several people.

I heard about First American from my son, who purchased a home and his home came with a one year homeowners warranty. Right off the bat he had trouble with his heat pump, got it quickly taken care of with minimal cost to him. I was just impressed, so I got him to put me in touch with the realtor that made that available to him. Then I went online and got it for myself.

I greatly appreciate the prompt response to my issue. The company has fully satisfied its representations to me.

We first heard about First American from our realtor when we bought the house five years ago. We had a choice of several home warranty providers. There were three or four that our realtor gave me information on. We had had a home warranty service in southern California, and we liked it very much. First American was the closest to what we had in California and was the most reasonable.

I've had First American for years. I lived in California and I had them there. I always had good service with them so when I came here to Ohio, I called them again. Claims submission has always been very easy. In all the years I've been with American Home I had one incident and they corrected it. It wasn't their fault but the vendor's problem. Their representatives are always polite. They always do what they say they're going to. The technicians have always been very nice. They've always been professional and have gone where I've told them to go and done whatever they needed to do. I've always been satisfied with them. I have recommended them to my sister and that was years ago as well.

It's been pretty easy submitting claims with First American. It usually goes through the automated system and the technicians call within the 24 hours window. Sometimes the appointments get a little bit longer to get but in general it's been on time and First American has helped solve the issues.

I got First American when I bought the house seven years ago. Everything's been smooth and good so far. I haven't had any issues. The technicians that have come to our home have been professional and competent. I have no complaints with the quality of the work that they've performed for me.

My loan officer told me about them. Submitting a claim with First American was easy and their staff were very pleasant. The technicians they've sent got the job done pretty quick. It was a great experience!

I had an experience where I had a recirculating pump go out. I knew something was wrong. It was plugged in, it was hotter than hell, and doesn't work. I called to report and the guy said, "Well we have to have somebody come out, take a look at it, and then diagnose it." It was taking longer than it should have been, so I went ahead and bought the part. The tech that came out, he took ten minutes and put it in, and it cost me $60 but it still cost me $280 for the part. And then I got their renewal, and it was $80 or $90 a month, and I thought I can fix the stuff myself. With that being said, I wouldn't use First American again.

I bought a new townhome and home warranty did not come with it. I decided to have one because I am mainly concerned about not knowing the home and it was eight years old. I like the fact that I can call if something goes wrong. I also like the replacement cost and they're straightforward. My AC quit working outside 30 days after I bought it so I filed a claim. I called on a Saturday and First American had someone call me back in 24 hours. When they called, they said they were going to come that day but since I was at work and I wanted to be there they waited and came the next day. Now the unit is working and I've got cool air. First American does what they say they're going to do.

Submitting a claim with First American has been really easy. My real estate agent usually calls it in and describes the situation, and then within a day I usually get contacted by a local repair company. I have talked with them once and they were really helpful and very prompt about everything. I've also had two different technicians come out for two different reasons and both of them were extremely knowledgeable, friendly, explained what they were doing, and kept me in the loop, which is really nice. I haven't had any problems at all.

I've been with First American since last year. During the one time I used their service, it has been satisfactory. I have had everything when I initially contacted them and got the information to signing up. Then I've had service that they arranged for me and it all went the way it should. I, however, had to call back because the contracted service company made a mistake in putting something back together. They eventually came back to take care of it. There was no problem after that. My experience has been good as First American lived up to the contract. I have recommended them and won't mind recommending them to others.

I chose First American as my home warranty provider because of their prices and co-pays, and I've had a good experience with them so far. When I submit a claim, they're very confident. They do it quickly. It was only once that I had an issue that they came back the second time and got it taken care of. My interactions with their claims representatives have been excellent. Most of their technicians that have come to our home were fantastic. The quality of the work that they did for me was good. So in my experience, First American is efficient.

They respond and schedule quickly. The person they sent to my house has been good and thorough.

I’m sick and tired of when you call them, you’d get a recording asking all this information – question after question – then they finally put you on with a live person and then you got to answer the same damn questions again. I’m fed up with it. It's taking 15 minutes to get a hold of a real person.

I once had a problem with my air conditioning and I've been told by a few companies that it had a leak and could not be recharged. So I said okay and I got bids to replace it. But then I was reminded to call my agent and she then got in touch with First American. They came out, checked it and they said that there's no problem with it. They recharged it and it's been fine ever since then. My experience with them has been good, they have resolved my problem and everything worked out well.

First American has been cooperative when I call about something. The repairs have been quick and the service has been good. I'd recommend them.

I've been with them for ten years and they've responded very quickly in the past, but I'm going to drop the policy now.

I would not recommend First American. They need to cover more items. For example, my garage door springs broke. They don't cover springs because, according to the guy that repaired the garage, that's the most common thing that breaks, nine times out of ten. They also don't cover leaky faucets, switches, receptacles, things of that nature. When we bought this home the first year, it covered roof repairs up to a thousand dollars. And then when you renew, it takes off roof repairs and then they increase the premiums. So you're better off just taking that money, put it in savings and when something breaks, just pay the money. In the end, we decided to cancel the warranty.

My experience with First American has been good but I've had one plumber out four times now and the last time he was here, I asked him "Can't you find out why the main line keeps clogging up?" He said "Well we'd have to put the camera down there." So I left for California for a week and when I got back and talked to the plumbing company yesterday, their rep told me First American won't authorize the camera to go down there. I told her "That's kind of stupid. Don't they want to find out what the problem is? Why do I have to have them keep coming out all the time?" She told me to call First American but I haven't had a chance to call them yet. But aside from this situation, everything else has been awesome so I would recommend them because I used to use them all the time when I did real estate. I just need to find out why they won't authorize the plumbers to use the camera.

Acquiring a home warranty gives me peace of mind. The house was owned by a previous owner so I want to make sure that everything was working right. She recommended First American. Submitting a claim to them has been great, it's been a smooth process and very professional. The claims representative was able to answer all your questions and explained everything well. The technician was very professional and knowledgeable. I was impressed by the caliber of people. They knew what they were doing and were able to fix it the first time. I talked to a lot of people about it. Every time I get the chance to somebody buying a house they've never heard of it. And so I keep saying, "You're kidding me!" I do a lot of word of mouth when I get the chance and people are surprised that it exists.