First American Home Warranty Reviews

Company has resolved this issue via refund check.

So far, submitting a claim with First American has been really good. I've never used warranty home insurance before, so they made the process really easy for me, and I like that. I've only had two claims in the past two years, and it's been pretty awesome. They actually called me right away when I made a claim, I had the contractor call me right away and take care of it. Overall, I recommend them.

Do not let this company handle your home needs! When making a claim they don't respond for 24-48 hours. After they give your claim to a contractor its another 24-48 hours for them to contact you. So any repair won't be addressed for a minimum of 4 days! And when you call minimum of 40 min to talk to someone. Claim on my range took 3 weeks. Claim on my A/C unit took 6 weeks. The way they handle their claims are to drag out the process so you will just repair it on your own.

When we purchased our home, the previous owner offered us a one year warranty with First American. When submitting a claim, the online version seems to work a lot better than in person. Trying to call them takes quite a long time. It seems that they've gone to more of an online version of customer service. However, that being said, it works very well. When you email or use their web application, you usually hear back from the vendor in 24 - 36 hours. So if you like talking to a person, it's not that great but if you're comfortable with technology then it works very, very well.

I can not say enough good about First American. Old Central Air system was slowly losing R-22 and a couple of weeks ago it would not hold any at all. I placed a call to First American and they dispatched a local contractor to my house and after a check it was determined my condenser and air handler were both shot. The technician said he would write it up and submit it to First American. Within 7-10 days First American had approved my claim and my system is being replaced. There were some out of pocket costs that were not covered but in my opinion they are minimal. I am VERY happy with First American and will keep them forever.

Our experience with First Am has been good although we have an unresolved contract, which has been going on for awhile, but that's because the representative called me at an inconvenient time. He said he would get back to me and didn't. So I sent them a message asking them to contact me, but they haven't done that. But since then I had another contract open which was dealt with very quickly and easily with no problems.

We've filed claims with First American and we've been happy with two of them. For the other one, the technician was okay but I called back and another guy came out to fix the problem immediately. They're also punctual. I call them and they call back within a day or two and say, "We're going to be there within a day or two." So I've never had to wait longer than two or three days for anything and that's been good.

I have had 3 requests for service in as many weeks. One has been resolved - thank heavens for the Sears appliance repairman. D/W problem finally fixed but as for the plumbing contractors assigned to 2 other requests - little to no action. My case was even assigned to a specialist to find out why the plumbers are not calling for an appointment or even answering their phone. Here is it over 2 weeks for a water heater issue and 6 days for a clogged drain created from an A/C problem.

Overall, I had a very good experience with First American. I will recommend them to friends.

We've had First American for 17 years and they've been generally well. Once, our air conditioner broke and they replaced it, and I was very happy about that. Also, our water heater broke, and they replaced that too. However, recently, we had a problem with one of our dishwashers, which took almost 3 months to fix. Though it wasn't pretty urgent, I wish they had acted on it with more dispatch.

Long story short: We are recent home buyers who purchased FAHB with our home. Everything was fine, until our fridge broke a month into our home ownership. We had chosen FAHB because of their reviews here. DO NOT BELIEVE THEM. We were relegated to a month and a half of waiting on hold, verbal promises, lack of internal communication, and being charged for services which we should not have been.

After being informed that a contractor would contact me within 24 hrs, I had to contact them because I was never contacted and nearly a week passed. When I contact them and expressed how upset I was and inquired canceling, I was disregarded and given an email to refer to for cancellation. I demanded to speak with a supervisor at which time I did and was "assured" that things would be handled.

I am a realtor and I always recommend First American in all of my transactions. Everything was good from submitting a claim, to the interactions I had with the claims rep and the technicians, to the quality of the work done. I have been using them for a while so I stick with them.

I would NOT recommend this company. We made three claims this year and they failed at all three. I think that the problem is that they use the cheapest contractors and not necessarily the best or most qualified. On our first claim, we asked them to come out and fix the heat pump. The contractor turned on the water, said it wasn't broken, then left. On our second claim, we were having problems with the air conditioner. Since it was in the midst of summer we needed it fixed right away. Their contractor couldn't even come and take a look at it for two weeks, so we ended up calling our normal service company who came out that same day.

I cancelled my Home Warranty on several properties because of horrible behavior and service. That is not why I'm writing this!!! I CANCELLED my warranties but they are STILL charging my credit card!!! Despicable.

Technicians that came to my home sent by First American have been fine. They've performed good quality work, I haven't had a bad experience yet. I have recommended First American through the years. It's just that submitting a claim has been more difficult than it used to be. Maybe it's because they've subbed it out to a clearing house. Also, sometimes they speak broken English. Other than that, the experience has been fine.

I chose First American because of the price. Claims process is easy. They take care of everything quickly and hassle free. I go online and their website gives the phone number and case number of the company that’s going to go out. I then call the company. The technicians come out quickly and do their jobs. They keep my tenants informed. They're consistent and I'm happy with it. I've been with First American for a long time and it's pretty much the same experience every time. It makes my job easier when dealing with home fixes.

I've been with First American for the past almost 10 years and it's been very satisfying submitting a claim to them. The claims reps are very helpful, friendly, and know what they're talking about. Technicians that came to home have been mostly good. I've had a problem with maybe one or two of them, but First American takes care of that when they send someone out. They've done work of very good quality, and I recommend First American.

I submitted a claim to First American for a microwave repair and it was easy. The technician they sent was awesome and the quality of his work was good. Overall, it was easy and I didn't have to worry about it.

I've been with First American for 15 years. Submitting a claim with them has been reasonable. Sometimes I've been a little bit disappointed but at the end of the day, it's a good company and I've been with them a long time. The technician that came to my home to fix the appliance was favorable. His work was satisfactory. Part of my coverage is on my swimming pool. And I had the pump go out a little over a year ago.

I canceled my policy. Most recent issue involved a plumbing leak that First American insisted on servicing with a terrible (Rite-a-way Plumbing) company over a 100 miles from my home, even though they used a local plumber previously. Rite-a-way was unable to meet me when I was available, insisting that I conform to the three days a week they reserve for my area. When I called First American back to request a local plumber, they told me that I was out of luck - In order to use my warranty, I had to use the first contractor and work within their schedule. The rep on the phone was happy to argue with me, but did not display any flexibility or concern for my water filled garage. I've been happy with them in the past but after this and another almost identical issue, I have lost patience and cancelled the policy.

The claim submission process has been good, but sometimes the claims rep don't tell the cost upfront. The claims rep and service guy give different amounts, and sometimes we end up paying more to the service guy rather than what the claims rep told us. But other than that, I had a very good experience with First American so far. We've been with them almost 5 years now.

The awful hold times and the fact that I'm speaking to somebody out of the country are huge negatives for me with First American. When I call to either make a claim or check on a claim, they don’t always understand me. I've held 45 minutes to talk to somebody before but not always. When I ask to speak to a manager, I was told I would be put on hold again and I said absolutely, “No” because I knew I would go into la-la land. If I have another bad experience with them, I'm going to switch. The people that they contract are not always the best. When air conditioning is out in the summer and it's 100 degrees in the south, it takes three weeks to get it fixed and I get mad. When I called, it was not considered an emergency and I couldn't get through to anybody. But it has not been all bad as I've had people who are very responsive and have had an excellent experience when they did my toilet.

My washing machine stopped working around August 23rd. Called First American, they assigned AAR appliance service. They gave me an appointment for September 2nd, which was more than a week away. The first appointment was between 9 and 12. By 12 they call and tell me the technician could not make it till 5 PM!!! I had to go to work, cancelled it, second appointment was few days away. Finally the technician shows up, press the start button, watches the machine, says it works, and if it didn't he would come right back. Machine was not working, had to call First American, put on hold minimum of 30 minutes each time, place a recall order and wait for the appliance company to call back.

I was very disappointed with my last service with First American. It was with the exit garage door company. I've been very pleased with all the other times with the other different services I've had. But this garage door company, the fellow that serviced me the last couple of times was not as pleasant. He was very persistent that it wasn't his company's fault or whatever problem was occurring. They're the ones that not only installed the garage door opener but replaced the gear about five months ago. It seemed he didn't want to take responsibility for the gear not working again. It was frustrating but he did fix it and we'll see how long it lasts. That was my only negative but otherwise all the other companies, plumbing and electrical, were fine. I'm very pleased with First American and intend to continue with them. I've had them 30 years now and it's a really good company.

This was absolutely one of my worst customer service issues I have had. North Star mechanical is absolutely the worst. Their technician took the control panel from air conditioning unit and could not be found even by North Star so I had to hire another independent company to go to my rental property to fix the issue and purchase a new control panel.

We got First American when we bought our house and we've been renewing it ever since. Submitting a claim to them is sometimes awesome and sometimes horrible. It's the same experience when it comes to the technicians who come and service our appliances. For one, my understanding was I could make three claims at one time if it's in the same area such as in the kitchen or in the pool. I had a leak in my pool pump and another one near my heater. First American had also replaced the pool cleaner a year ago and it was making a really loud noise. I put all those three in my claim and a young guy came out. He tore my stuff apart and then put it all back together. However, it still leaked and then he told me, "Don't turn it on," because he had taken the capacitor that wasn't working out. Unfortunately, he left the timer on. It came on and blew my fuse.

For anyone thinking about getting a warranty with this company, please do yourself a favor and read your local reviews. I purchased this warranty with my first home I've every purchased in San Diego only because my realtor said being the house was built in 1998, something might happen. I had an Central Air Conditioner installed and apparently had holes in my flex pipe from deterioration and a dented duct air separator (splits the air from one room to the other). No big deal right? MAJOR BIG DEAL, first off all, First American Home Warranty has a CATCH to everything they say is covered. Than there is a catch to how much of that is covered. Then there is a catch to why they won't cover it when they'll tell you they'll cover but when you tell them the problem, they WILL FIND A WAY to tell you it's not in their policy or call it pre-existing.

When I bought my home, the seller already has First American as the home warranty insurance and since the price was competitive, I decided to keep it. I'm a risk taker so I thought it would be a good idea to have it. Their rep was respectful and knowledgeable. Their service response is quick and submitting claims is always easy. I've filed claims in the past and some of them have been covered. Unfortunately, when the technician came to my house recently, the issue wasn't covered. But still, I'm happy with First American.

Everything went well with First American. We got the problem solved. I was referred right away to the plumber that would be here. He came as soon as he could and everything worked out well. We had an emergency water problem and it was well-handled and analyzed. The technician is an expert. I would recommend First American to a friend.

My overall experience with First American has been good and I’m happy with them.

Approximately 6.19.15 a/c stopped working and First American dispatched HVAC contractor. Novice technician said fan would need to be ordered. Came back following week, installed wrong sized capacitor, and fan blowing in wrong direction with fan shaft rubbing on compressor plus wires hanging everywhere. Came back and replaced capacitor with right size. Unit stopped cooling called HVAC co. and was told that this tech no longer worked there. Much later new tech came out and said condenser fins obstructed (not true).

It's easy to submit a claim with First American and the experience has been fine. Their technicians have all been okay.

First American has been good, up until now that our AC isn't working. Yesterday, I talked to the claims department and the guy said "Well, if there's not a failure on it then we're not going to pay for anything." I'm just trying to understand how it's not a failure if the AC is not working and the AC company is telling me that we have to buy a brand new unit. It doesn't make any sense to me. They sent the same company out here 3 times and the last time he came out a few days ago, he said he can't find any failures on it but it's not cooling the house. He can’t say that it’s not working somehow. I don't understand the system and how the warranty works. I guess my main thing is how is that not a failure and why won't they pay anything for it. So we're frustrated.

We've been customers of First American for 18 years. They were given to us for a year as our warranty provider when we first bought the house. My wife loves it a lot more than I do. I have not really been that happy with their service and the people they send, so it's been a love-hate relationship. It's not that they're bad guys, but a lot of them are not prepared to do what they need to do. Some have been really good. Every year when the renewal comes, I keep telling my wife, "No, I don't think we should do this" but she says, "No, we're going to do it." So we do it and that has been my experience with it.

I've had First American for 10 years and the process of submitting a claim is getting better over the years. Most of their technicians are good - they never had to do their work twice.

I haven't been happy with First American at all. It takes a lot of time to get to someone. It's easy to schedule an appointment online but it seems like they have first graders answering the messages that don't answer properly. Trying to get on the phone the whole time is exorbitant, inefficient and awful. The technicians that they have sent out are 50/50. For instance, today I had a technician out which is about his 7th time fixing the same problem that I called in on February. I'm not pleased with that but I had a stove guy out last week who was great. He diagnosed the problem and has already ordered the parts. They're ready to schedule but the problem with that company is I can't get them back on the phone to schedule. Fortunately, I found some local lady who is my next door neighbor and she is helping me with First American.

I decided to go with First American because I was trying to get a little lower cost, and I was also looking for more items that were covered. Submitting a claim to them was easy and I liked it better once it was computerized. For the most part, the technicians who came to our home were top-notch. However, there was this one gentleman who came out when I had a problem with the airflow of one of my ducts and he was less than what I was expecting. I thought, "Where did you come from?" But other than that, the quality of work typically performed by the First American technicians has been very good.

When I bought my house six years ago, the real estate agent, who was a buyers' agent, said one of the things that she highly recommended and insisted that the seller put on my place was this homeowner's warranty. Submitting a claim with First American was very quick and easy. The technician took the hot water heater out one evening and put the hot water heater replacement in the next day. I understood that was how it was going to happen, and the installation went beautifully. My only problem with him was he recommended a company to help me dry out and they weren't the type of company I prefer to deal with.

I've been with First American for about 7 years and I have very good results from them. I'm very comfortable dealing with them. They're always prompt and they go the extra mile for me. I would definitely recommend First American to a friend.

We first heard about First American when we bought our house. The technicians are easy to work with and we haven't had any issues. However they outsource the operator for First American. We did have an experience where the guy on the phone didn't understand what I was actually asking for, so they sent the wrong person out. Nevertheless, we have had excellent service from them.

Call back on HVAC repair required additional $65 service charge. They dispatched Air It Cool on 07/21/2015 for cooling problem. That company jumped around a relay rather than replace a circuit board - thinking that would alleviate the problem. Called them back within a couple of days to advise it was still not cooling properly, but was working at that moment. Person answering phone told me to call back the next time it was malfunctioning as troubleshooting a working unit would be difficult. We left town - due to illness - and were gone until 09/21. We found the unit not cooling again, and on 09/24 got around to calling First American. Explained that we had only been home for less than a week of the 30 day "guarantee" and reason. Refused to waive fee. ACS dispatched today and replaced bad capacitor. The tech said that was likely the original problem, based upon my description.

First American has always been good. I've been with them for many years ever since I bought my house about 15 years ago. I normally talk to their representatives when submitting claims and they've always taken good care of me. I never had a problem with any of the technicians First American sent. I'm happy with the quality of their work.

We had First American for 8 years now. The claims representative has always been good and the technicians were always generally very professional. Overall, it's been all right.

I’ve had First American for ten years now and I’ve already got four houses with them. Interactions with their reps have been good. One problem I've had, however, is they have different numbers when I call them. So for the claims resolution, I'll be on hold for 30 minutes. But if I hang up and call for renewals, they answer right away. I think it's odd that in order to get new customers, they answer right away, but for existing customers who are trying to settle a claim, it takes 30 minutes for them to answer the phone. Another thing is I'm always checking before I call them because any little thing, they'll back out of it (they’re going to try to get out of the warranty). It's sad, but that's the way it's been lately.

Called 1st American on 9/7/15; held on phone for over 1 1/2 hours w/ no answer. Called back 8 am CST on 9/7/15; filed claim. Was told could not get anyone out till following week. 1st Co came out on 9/16/15; said needed compressor. Sears came out today, 9/24/15; told 1st American I had fridge out on patio; said had to move back in house before they could get Sears back out to install compressor. Told them it is a covered patio, have 2 patios. No matter, this is their policy. Do not waste your $ w/ this company they are always looking for loopholes rather than repair.

When I bought my home, I've kept First American on all the time. Long ago it was okay submitting a claim with them. Recently this year, it's been a nightmare. I'm being on hold for 38 or 28 minutes every time we call them. It's terrible. Last time, I called them for my washer and dryer. They sent a contractor out three times. They said they fixed the washer. It works for a bit but after about three days, it went down. So they sent another contractor out. The other contractor throws the dryer apart like they did and repaired it. He's a serious and keen type guy and had everything in his truck. Shortly after he left, the washer quit all of a sudden.

I called First American to file a claim for our garbage disposal and scheduled an appointment. They sent the technicians out and took care of the problem.

I filed a claim for my air conditioner on 9/15/2015. A contractor came to my house on 9/16/2015. Not bad, but the trouble starts after. It's 9/23/2015 today and not 1 person from First American has contacted me. Tonight I called First American and spoke with Nestor. All he can tell me is they are trying to get parts. I asked if this could be escalated with the purchasing department. He said, it's already been escalated. I'm sure they have distributors they work with on a regular basis. Why would it take 9 days to get a part? I don't know, because they cannot tell me.

The home I bought came with the warranty from First American Home Buyers Protection. I call them when I need to file a claim and I let them know what's going on. Usually, within 24 hours, somebody calls me to set up an appointment to do the repairs. However, I'm not happy with the way their claims representative handled things.

With my last claim, First American were able to schedule someone right away to come up that same day. We had two toilets plugged up and they provided outstanding service. Submitting claims to them has been relatively easy. The hardest one was when I had to wait for a plumber to call me back for a few days because we’ve had plumbing issues on and off like every other house does with teenagers. Then there was one time where I had to wait like 3 days before someone came out and that was kind of annoying.

I've been with First American for years and they've been very good but every time I get something repaired, I have to pay almost as much as the unit is worth to upgrade. That's the only thing that I'm concerned about. They replaced the coil and for the technician to do an upgrade needed another $1,200, and everything I do is an extra. I need a new air condition, the condenser's bad, and I have to pay over $500 outside in upgrades and it's killing me. I have insurance. I pay my $65 when the technician comes out, but every time I feel like I have to pay twice.

When we bought our house four and a half years ago, the previous owners were using First American and we got them to pay for a years worth with them and then we continued the service. The claims process is fine however you have to wait longer to get the results and getting the issue corrected. So when our air conditioner (upstairs unit) went out, we weren't able to get someone in for a couple of days to get it fixed. But other than that, it’s fine. The technician knows how to take care of the unit.

I have been a customer for almost two years and I have never been as disgusted with a company as I am with First American Home Warranty. It’s amazing how you stress caring for the community on your website; however, you don’t care for your customer who actually pays for your service. Initially, I contacted your company on or about May 12, 2015 requesting assistance with my AC unit. You dispatched Carolina Custom Comfort Incorporation. The contracted visited my home on May 15, 2015 at 2:00 pm to service my unit. He indicated that they added Freon to the system and informed me that the system was fixed. I paid the contracted service fee of $65. By 4:45 pm, my unit was not functioning properly and I contacted the contracted again. The contracted came back to my home on May 18, 2015 to service my unit again.

Timeline: We had a leaky toilet. Called First American Home Buyers Corporation. They sent a plumber out. Warranty company calls and says they won't cover the claim unless we send them our home inspection report, which I did immediately. Plumber says he can't do the job unless we pay him. I pay the plumber under the assumption that FAHBC will hold their end of the deal. They lied to us and aren't covering it, of course after I paid a plumber to repair the toilet drain and seal. They claim that it was a pre-existing condition. Yes, it pre-existed for a couple of days before we called the warranty company, which is why we called... and it didn't exist at the time of the home purchase or inspection, which is written in our report.

We've been a customer of First American for a long time so we can't be too dissatisfied. The biggest challenge is the time it takes to get somebody out quickly when your air conditioning goes out or something like that. But all in all, we've been very pleased.

On 6/07/2015, I filed a claim to repair my 1980 Lennox heat pump. I was pleased when I was promptly contacted by a service provider. As the weeks progressed with multiple visits to repair my equipment it became obvious that replacement was the only option. After being forced to leave my home with my two young children for four days in order to escape triple digit temperatures, I'll admit, I became irritated. My attempts to contact both the HVAC contactor (NW Valley Mechanical) and FAHBPC fell on deaf ears. Voicemails were not returned, average wait times of 30 minutes or more, frequent dropped calls and clueless customer service staff have become the norm.

I've submitted a claim with First American a couple of times and it had gone smoothly. There were no problems and I had a perfect interaction with their claims representative. The technician that came was great too and did a good job.

Their customer service can use a lot of improvement. The wait times when you call are horrible and the automated system is the worse. The contractor that came out were excellent and very professional. Glad to know they have excellent partnerships.

On Monday, June 1, 2015, First American Home Warranty Company dispatched First Elements Plumbing Company to our home to have the garbage disposal replaced. The plumber (Walter) replaced the garbage disposal. On 06/07/15 prior to going to bed I ran the dishwasher before going to bed. On Monday, June 8, 2015, I discovered our kitchen floor covered with water. I contacted another plumbing company and paid them out of my own pocket to determine the cause. The plumber stated that the plumber who installed the garbage disposal did not remove the plug from the disposal therefore causing it to backup and flood the flooring when the dishwasher was ran.

The technicians from First American were cordial and professional. The quality of their work was good. Sometimes their work takes a little bit longer than normal, but that’s to be expected. So I'd recommend First American. It's a good value.

When we first bought our house it came with the warranty. We had made a couple of claims that were handle fairly well. However, in the recent months they have been an absolute nightmare to deal with. The first incident was two months ago. Our tankless hot water heater wasn't working. I placed a claim on a Friday and never heard from them, but checked the status of my claim and it had been assigned to a contractor. I called Saturday to see if they could get a contractor to come out and check it out, I was placed on hold for hours and finally the lady said there was nothing she could do. I ended up fixing it myself.

I like the service of First American. Their responses were quick and price was fairly reasonable. When I put in the claim and they sent a service agent right away, as soon as possible, and they came and checked it out, and got it fixed. But we had a bad experience when our air conditioner was not working. Every visit is $75 and all the technician did was come into the house, turned the switch on and left. But other than that, I'm happy with First American.

The technicians that First American sends to our home are okay but the window that they have is from 9:00 to 5:00 and most people work, so it’s ridiculous to make a window from that time and make us take off work. But they get things back up and running. I would recommend First American but if I could get a better contract, I would. I'm not quite sure if they don't cover a lot of things but they've never offered me a better contract.

I'm not a handyman so I got First American. I needed someone whom I can call for a small fee in case something happens around the house. It's an older house and I can't fix it myself. Most of the contractors were good except Vintage Plumbing which we had a really bad experience with. All I wanted them to do was to change the heating element for a fee of $65. They came and told me that they had to service the whole heater for $375. I asked,"I thought every time you come out, it's part of the service fee?"

Pool pump leaking. Problem diagnosed, repairs provided satisfactorily. Crystal Blue service provider is very good. Had other issues last year that they handled. FAW has been a great service for us to have.

I'm very satisfied with the service I get with First American. I usually make the claim online which is a lot easier and faster. The process goes very smoothly. The technicians do quality work and they are very good and professional.

I've never written a review in my life, but feel compelled to write this review. We have contacted this warranty service for 3 separate services over a 3 month period. The first time, it their contractor no-showed 3 times for the repair, and when they did finally show, they had no idea how to fix the problem. We paid for another contractor on our own - was a quick and easy fix. Second time, again, no show by contractor. Long lines to call for service help with no resolution.

I loved First American's service with my first home. I had a pretty good experience so I stick with them. Submitting a claim happens quickly. I put in my claim and within the next 24 hours, I get a call from the vendor, they come out and do what they have to do. I'd definitely recommend them to a friend. I've had no problems with them so hopefully they can continue what they've been doing.

I've been with First American for longer than 5 years and this is my second home with them. Whenever I have a claim, I call them, tell them what's going on and they send somebody out. Their technician comes in, fixes it and leaves and they're very pleasant. I had one company that was not allowed back to my home and they've put it on my notes. Overall, First American works well and I've had no problems.

I've always recommend First American to friends whenever they talk about something wrong with their house. When we bought our house, it was 10 years old and had First American warranty on it already. The first year that I had them, I had several claims and all the repairs were done expediently and professionally. They did a really good job. I saw a lot of other people with other home warranty companies having issues with too much stuff not being covered when I was. So I kept them because they offered a better warranty than any of the other companies.

I requested warranty services over two days ago. I received no response. The 800 customer service line has hold times well over an hour. The messages I am asked to submit online do not get answer. No response. This is the worst customer service.

I'm happy with First American for the last six years. It's been a good experience all the way. When submitting a claim, they take a day or two for whoever I needed to call me back and make the appointment. They come over and usually fix things for me in a day or couple of hours, whatever I need. They haven't given me a hard time. Technicians that come are really nice and polite, all of them were gentlemen. I haven't had any problem with any of them. They fixed my air-con, changed my whole air-condition, then plumbing and.they've been doing so many things for me, so far. I am recommending First American to my own daughter, she's going to call and get enrolled with them. Hopefully, she'll be happy with First American, too.

This warranty came with the house we purchased. What a joke. After 6 months, the AC in the house started making funny noises and then cut off with a loud, popping sound. This happened several times and it was quite scary-sounding so I called First American. I was told that unless the AC was blowing hot air, they would not cover it. Needless to say, I am not going to put my family in danger with a malfunctioning AC unit, even if the air is still (probably temporarily) cool. I feel sure they're laughing 'all the way to the bank' with the premium they charge. Check other websites for reviews on this company. My review is "mild" compared to others!

I’d recommend First American. Things get fixed but not always in a timely manner. It depends on what breaks and how they can fix it. My air conditioning unit broke and we had to replace our air intake in the house. It was 110 degrees and it took two weeks which was a massive F.

On August 7, 2015 I placed a claim about my air conditioning; it needed to be checked as it wasn't blowing cool air. Adrian ** directed me to contact a local company and pay out of pocket with the understanding that First American was going to reimburse me with the maximum amount of $200 for the repair or to have the air conditioning technician to call him directly if the cost was going to be higher and have him approve. I contacted the technician and dialed Adrian's number as he stated the cost was going to be about $400. Adrian's phone took us to his voicemail so I kept calling for a week! Left several messages and he never called back.

We purchased a home warranty when we purchased our new home. 3 days after moving in, our AC caught on fire. There was a leak in the unit that ran onto the relay switch and caused a fire. It took several attempts just to get someone to come out and look at the system. After a company 30 mins away came by to look, it took several more weeks for something to be done. A repair was done that didn't solve the problem.

The first claim that I submitted with First American was for the plumbing and it worked out good. They sent someone the next day once they received the claim. I tried to fix it myself all day and it did not work but the technician seems really experienced - he realized what's the problem and fixed it right away. He was pretty good. With my experience, I have no problem so far and I would definitely recommend them to a friend.

We had our AC unit go out in July 2015 and filed a claim with First American. A contracting company looked at the unit and recommended replacing a blown motor. Since then we have contacted First American every 4 days for an update as to when the replacement part will be sent to the contracting company for completing the repair. The online customer service has been providing the same incoherent response for 6 weeks now stating that they have ordered the replacement part. Keep in mind that you cannot reach a live person on phone even if you remain on hold for hours at a time. The online customer service is based out a country where proficiency in English is non-existent. They were a good company couple of years back but I would not recommend this company to anyone now!

First American is the greatest. I've been with them for years and their response to claims and their follow-ups have always been excellent. I have recommended them. The only issue I have is the caliber of the vendors that come out. It seems they have gone down in recent years. People who take pride in their work and do a real thorough job have declined. You have to direct them back to address the problem until it's resolved. I think a lot if it is people from other countries come here and are just needed to get paid by the service calls. They try to wrap it up and leave because that's how their family lives.

My water heater stopped working on Thursday before Labor day weekend. I filed a claim online and not one person at the warranty company could find a company to service it. None of their "assigned contractors" could accept the work. When the company finally assigned a company, they were closed on that Friday, so they assigned my work order to a company in TEXAS, I live in FLORIDA. While trying to speak with someone who actually worked inside the US, instead of El Salvador, I was put on hold for over 2 hours via 3 different calls. Each time I called I was on hold for a minimum of 45 minutes before a person answered. It is now day 6 without hot water and this warranty company still hasn't been able to find someone to service my problems. It may seriously be time to cancel my service and go with someone else.

I've had First American for many years and have had some negative experiences in the past, but this one claim was exceptional that they should be commended. When I submitted the claim, everything went very smoothly. The call was dispatched very quickly and the people that were given the call contacted us right away, and scheduled the appointment. They came out and the man was delightful and fixed everything. The quality of work was exceptional.

It's easy to submit a claim with First American but the technicians that First American sends to our home haven't always been good and the quality of their work is not always great. One time, I had to hire Roto-Rooters because the plumbers that First American sent out didn't do it right. But they paid for Roto-Rooter to come out.

First American was recommended by the realtor that sold us the house. However it takes a couple of days before First American dispatch someone and to check whether the service is a covered item. Also, sometimes the vendors that they dispatch are not so good and they use secondhand, re-serviced parts to replace things that broke. Because of that, I tried to call a couple of times to have the same thing fixed. Most of my claims have been involving the pool maintenance at the house. I have a claim going on right now with the pool and it's with a different vendor than the past few claims that I made. This one seems to have gone very smoothly, so maybe it's trial and error with them.

Filing a claim to First American has been easy. They can help you if you don’t know the contractor. In the past, it always took a long time for a contractor to come out. But for our recent claim on our air conditioning unit, the contractor came out right away. Our A/C was noisy and it wasn't cooling so I shut it off. The first repair guy came and my daughter dealt with him. He worked on the unit and fixed the problem. We turned it on and it worked that night. And then the next night, it was 90 degrees in the room so we shut the A/C off and it came back on. Another gentleman came back to look at it but he didn't find any problem because the A/C was working fine - it was an intermittent problem. But so far, our experience with First American has been nice and I'd recommend them.

I called First American to report my washing machine water was not draining. It took almost half an hour to get an agent on the phone. I initiated the call to contractor and heard from technician at end of 48 hrs to set an appointment. I reported it on Monday morning, washer was fixed end of Thursday afternoon.

I'm very pleased with the quality of work we've received from First American so we have recommended their company to a number of people. The technicians that come to our home are very knowledgeable and very eager to help. The whole automated system when submitting a claim is a little bit difficult to navigate so we just wait for the reps and they are very good and courteous.

I’m very pleased with First American and their quality of work. When I call them, they usually get somebody out there. The last job I had was a plumbing problem which I really wished that something else could be done and I don’t have to call them. I probably have to call them annually to unclog my kitchen, and I don’t know why it does that. Another thing I got disappointed with was when my ceiling fan was kind of shaken and they didn't do anything about it because they don’t tighten ceiling fans. But otherwise, I’m cool with everything else and I have no complaints.

We've been pretty pleased over the years with First American but we've had a little problem. We are having the same thing happening to our air conditioner every other month that's came up the fourth time. I'm pretty satisfied now that they might have it fixed and that they have not charged me my deductible the last couple of times because it was the same problem. I'm just not happy that they didn't correct the problem at least by the second time when they came out. They didn’t go in deeper and solve it then. But it’s worked out and they got things done. Every other time we've called, it's been done correctly the first time. I'm happy and I would recommend them.

I love First American. It's been in our house for about 9 years and I truly enjoy it. We had a huge problem with our plumbing and the technicians were really nice and very informative and were able to fix the issue. I have to say that submitting a claim with them is easy, but I do it over the phone because the automated system sometimes doesn't understand what I'm saying. I do not always have access to a computer and using an android phone is not always user-friendly so I prefer the one-on-one conversations I have with each representative. Additionally, my annual service fee didn't go up and it's been helpful financially especially with the inconsistency of the market. I can't pay anything else going up so I'm really happy and as long as they won't go up, I'll remain happy.

I’ve been with First American since December 2004 until now, and aside from taking a little bit longer sometime, I have nothing to complain about them. The techs they sent were professionals. They had name tags and were good.

Some friend told me about First American. But lately I'm not too happy with them because there are things that are not covered. I have to change my air conditioning and they charge the adaptation because it's old. Everything is not included so we have to pay $500 for that. Another thing, I have my cooktop broken. It was due to a heating and wear and tear. They said they couldn't prove that was broken by the heat so they didn't cover. I'm shopping for a new warranty right now.

We just bought our home in Pensacola, Florida. The A/C failed the 2nd day after we closed and moved in. First American sent out 2 different techs because they didn't like the first report or the 2nd report and then denied the claim as Pre Existing after jerking us around for 10 days in the summer heat of Pensacola, Florida. Now they are even saying the seller and the seller's agent knew about it and hid it. Instead of just paying the claim, they deny and blame everyone else. If you are selling offer a different home warranty company. If you are buying demand a different home warranty company. One that cares about its customers more than the shareholders.

The First American Home Buyers Warranty is wonderful. We’ve had it for 12 years and I’ve had no problems with them at all except for one time. We had a technician that just could not fix the dishwasher and I had to stick with this guy for months and eventually, I got a new refrigerator so it worked out. But other than that, the technicians have always been good. They’re so nice because they’re local companies here in Emerald, Texas. It’s totally worth having a home warranty. I love having it and I would recommend them. As a matter of fact, my daughter just bought her first house. She’s 23 and we also got First American home warranty for her too.

It's been great with First American. We like the ease of it, and it's $60 across the board no matter what type of issue it is. We tell all our friends that they should have a home warranty too.

It has taken us 4 weeks to get a finalization of our problem. I have had to call both the warranty company and the vendor myself. I never received a phone call from either about our problem. Very frustrated. The have had to make 4 visits and we still think there is a problem with the AC cooling effectively.

We've been with First American for three years now since we bought our house and we've had a good experience with them. We had an ongoing problem with our air conditioner so we've had lots of different technicians come out. Some of them had been great, and some not so great. They're doing their job but in my situation, it's my air conditioner that keeps having issues. It's not necessarily the technicians - they've done a good job. But for First American, they've always done their part so overall, I'm pleased with them.

08-03-2015, requested a service due to a failure with an iHeat electric tankless water heater which does not turn on. At the time they referred me to Sears Claims so I call to make an appointment and they were able to assist us in 1 1/2 week. Since I had a medical situation I called back to the company and they change the provider. I call the new provider and he was able to assist and do the inspection. He called to request authorization from FAH. At that point they requested a 2nd opinion which was Sears Claim again to came in and told me that they don't work with those heaters. So I called FAH and let them know what was going on. At this point they say that they don't find the tankless water heater, that it's pending for authorization, that they don't have the information of the tankless… I don't believe any more the excuses. They haven't done nothing until 09-03-2015. Worst employee or representative.

First American was part of the package when I bought my house. I stayed with First American because it's my experience with them has been okay. I call them to set up a claim. However my biggest gripe is the response time. It seems to take 24 to 48 hours before I can get somebody in - it doesn't matter if it's an emergency or not. It would be 24 hours before I receive a response from whatever vendor, whether it’s plumbing or electronics or whatever. And then it will be another 24 to 48 hours before I can get somebody in to my place. Usually the technicians have always been good and I've never had any problem with any them.

My most recent claim was within two weeks ago and it worked out great. But before that, I had an experience which started out fine but I was not satisfied with the handling. For one, we're supposed to have gotten a call back on a situation and never got it and it seemed not important to them. The company said the plumbing issue was not covered and that the water hose that was hanging caused it. That was ridiculous. What was upsetting about it was that the plumber was here. We had to have reconnection because the water was off and we paid to have it repaired out of pocket. I still believe to this day, it should have been covered but I also never got any answer to really why it wasn't.

Efficient, professional, prompt service. Problem solved. Initial call to service center handled efficiently and courteously engendering confidence in follow-up. The technician was neatly groomed with a pleasant & appropriate effect. He cleaned the area where he worked leaving it spotless.

I have not used First American in a long time, but when I did two years ago I always called and had no problems. However, the last call that I did, it was really difficult to get someone, and I was on hold for 30 minutes. I called the following day and was on hold again for the same duration. Since I didn’t have the time, I went online while I was on hold. The process took two minutes and I had the phone number of someone to call, so it was awesome. But the system could definitely be improved. Other than that, their techs were fantastic and the quality of the work was great. I had a garage door that wasn’t operating and I kept thinking it was going to fix itself. It was a big pain to have to go inside, manually shut it, and go through the front door every time I pulled my car out. When I finally called in, I was so happy and they fixed my problem in no time at all. First American has done a good job for me.

Submitting a claim with First American is very easy, the online claim submission tool they have is user-friendly. They are very quick in generating the claim, however the contractors they have sent have been cases of hit-and-miss. I have tried to explain to them that some of their contractors don't provide adequate services.

It's very difficult to call the customer service of First American. I'm always on hold for one and a half hours to two hours. However, the company and their service is much better.

I've been really pleased with the way First American handled claims but with our latest claim, I was a little upset because it took them a really long time. Our microwave combination oven is quite elderly. The microwave part went out, so they were to replace it but they waited three weeks to tell us. The first people said, "Oh, we need to replace it." Then they said, "We want a second opinion." It took another couple of weeks to get an appointment with them. They've always followed through even if we've had to remind them. But it took three months before we received the check to replace it and that's a long time for us to do without a microwave. But still, their technicians have always been very courteous, thoughtful and professional. They have done their job well and I don't think I've ever had a problem with any of the technicians that have come to my home.

I have had a policy with First American for three years. My first time to use them came this month, August 2015. My water heater went out and damaged my house. I called them and it became necessary to replace the unit. The company they contracted with for replacement installed a faulty supply line which failed, damaging my house a second time. As it was an emergency, I had to call someone more capable than their contractor as I was not inclined to ask a company that sent out a jackass to begin with to fix what should never have been damaged. When the situation was under control I called them and informed them of the situation.

We keep a home warranty for peace of mind. We have two homes under different policies and they're both working out well. For the one in Simi Valley, First American was offered when we bought our house there. So far, my husband has been dealing with the technicians and it's all been good. Everything has been fine except we're having some issues with our pool equipment. They sent several different guys out and it's still not resolved. But other than that, First American has been prompt in sending someone out and we have recommended them to our friends.

On 7/26/15 I sent an email regarding the true problem which existed on my central a/c. The tech (from Memphis Air Care Heating and Cooling, LLC) sent by FAHW said the coils needed cleaning and the repairs were not covered. Due to this, I called a licensed HVAC contractor. The result was that the coils were NOT dirty (Oh, BTW, our heat indexes were running 108 to 122 degrees at this time). There were two (2) holes in the coils which had also resulted in the outside compressor needing to be replaced. I faxed extensive information to FAHW (statement/photos/letter from contractor). I received a call stating they were paying for the unit and repairs. I thought they said two thousand+, my bad, they only sent me $259.63 stating this was the wholesale amount they would pay for the equipment and labor.

I’ve been working on my air conditioner since June 8th, and it’s still not fixed. When calling first American, I have to wait for 45 minutes before anybody will answer the phone, and when I finally get them, I still have to see if I can get ahold of them or if I can get my problem resolved, so it ticks me off. They’ve always been very friendly and helpful, but I could cook a meal and do whatever before they ever come back on after they put me on hold, and so I put them on speaker phone, go about my business until they finally answer. The last two calls I had with them have been for 25 minutes, and I had a miserable summer just trying to get people here to fix my problem.

We have had First American since we bought our house. We have submitted very minimal claims online. I just login to my account, select the system, and then the issue. Usually, either that day or the next day, a contractor would call and arrange for someone to come out. They come in, I show them where the issue is, then they go about working on it. They fix the issue, tell me when it's done, I give them my $65 check, they give me an invoice and that's it. There's been once or twice where they had to come back a week later because they had to order a part. But most of the time they fix it while they were here and the items that they fixed haven't had the same issue again.

It made sense for us to have a home warranty protection so my husband went online and found First American. We also know several people that use them so we signed up. I submit my claims to them online and it's easy and fast, and usually a technician comes out quickly. I submitted a claim recently for my leaking washer and they said it was going to be two weeks. But they made an effort to find somebody that could do the work. However it stopped leaking before they could come so I cancelled my claim. Their people, reps and technicians, have been pleasant, professional and easy to talk to so I would recommend them to friends. The technicians would wipe their feet, knock before they came in, and do excellent work.

When I bought my first house, I had a home warranty by default but I wasn't happy with them. On the other hand, First American has been reliable, pleasant, and guaranteed work. It's convenient that I can submit online because the past few times that I did, it just happened to be after hours. And it's easier to do it online when you have kids. The technicians have all been pleasant and their quality of work has been good. It's been two other companies for a couple of different things that have come out here to fix things and they've done a very good job. I would definitely recommend them to somebody else.

My drain clogged and I put in a claim on the 18th. Today is the 28th, nobody was sent out to fix it. Called customer service, was on hold for an hour 30 mins and was going crazy only for the ignorant fool to hang up. Wanted to cancel and I had to write a letter to cancel after their stupid horrible service - paid my $42 every month and $75 service fee. This company is a fraud and I will sue them.

When my partner and I purchased our home we took out this insurance to safeguard ourselves. Our air conditioner unit wasn't working so we contacted First American Home Buyers Protection. Impossible to talk to someone on the phone so we filed the claim online. Took 2 weeks for someone to come out, just to have him tell us he couldn't work on the unit (was too old, he didn't know how)! Another 2 weeks for someone to come out. They tell us the unit is shot, will have to come back. Then we get a voicemail from First American Home Buyers Protection saying we are not covered due to a sprinkler being nearby. The sprinkler has a controlled head so it doesn't spray on unit! I placed a call in on a Saturday and talked to someone. He ask me to email pictures so I did. A week later I still haven't heard back and again impossible to get through. I would not recommend this company to anyone!

My landlord told me to use First American so I did. I have the account number and made the call, then they sent me a contractor. A couple of days later, the contractor calls me and a service person comes out to my apartment a few of days later. He was nice, did his work and left. It's pretty vanilla. As of now, my AC is still working so he did a good job.

Claims submission with First American is easy. I've had a couple of contractors that I've had issues with but when I contact them back, they get someone else out right away who is able to do the job the correct way.

We have had a contract with First American for over 2 years. In general, if there is a simple, inexpensive repair, their contractors have eventually handled the problem. We've often had to wait well over a week for an initial visit, and then over a week more for parts and a repair after a diagnostic visit, and the quality of the contractors has been poor. If we were paying out of pocket directly for repair service instead of through our contract with First American, we would never hire these people again. In one case, repair of our clothes washing machine required three visits from the same incompetent repair technician. We had to lodge a formal complaint about at least one technician with First American, because he had been incredibly unprofessional.

We haven’t been real happy with First American and I wouldn’t recommend them. One time we had a garage door that the spring broke. They said they didn’t cover springs but in our book it did. They didn’t call me back until 10:30 at night, after I’d called them around 7:00. We also again had a problem with our garage door – the wheels had come off and the cable had broken, they said that’s not covered either. So we said, “Okay fine. Actually, we would save money by not having you. I think we’re going to drop our contract with you.” It was really bad because it was late at night and I really did need somebody. And I didn’t want to sleep in the car with the garage door open. I did call somebody else that came out real late at night. Very frustrating and very expensive. It’s also ridiculous to pay them $60 a month because we don’t use them that often. And when we do need them, they weren’t there. We had it as a convenience but it turned out it’s not.

08/19/2015 L & S was called Saturday August 15 by First American. A technician from L & S called me August 16 to say they will be at my rental the following day. The tech called on August 17 and said HVAC was in good working order. My tenant called me back within an hour and said temperature was 90's. L & S sent tech out again Tuesday, Tech said fan motor needed replacing and coils needed cleaning. Tech came out Wednesday August 19 with fan motor. He left telling the tenant he needed something and will be back Thursday. IT IS 113 DEGREES in Las Vegas. This unit is estimated to be 20 years old. My tenant is out of patience and so am I. L & S will have been there 4 times this week AND PROBLEM IS NOT SOLVED.

I am not happy with First American because I don't like the contractors they send out since they're not very skilled. Also, I don't like that I can't cancel my contract month to month.

I have been a loyal customer for almost 30 years, and this year the customer service has been horrible. It takes 30-45 minutes to reach a customer service representative. I have 2 claims pending. For the first claim, I had to battle with the claims representative to get a proper replacement, and this took weeks. For the other claim, the contractor (Platinum Contractors) came three weeks ago and told me it would take one week to get the part. I called after a week and was told I would be contacted when the part was received. This is a simple part for a ceiling fan which should not take three weeks. I was also told my chandelier couldn't be fixed because the contractor would have to go into the attic. After 30 years I would never recommend First American again.

I have recommended them to a friend.

I've been on the phone for over 5 hours today trying to get my A/C fixed. First American hung up on me ("disconnected line") 3 times and here has been the process of finding a sub to come out and look at our unit: 1. "You have to use one of our contractors ma'am." (But no one is available for 2 weeks). 2. "We can authorize work through another vendor but first, I'm going to have to call around a few other vendors. Can I place you on hold 5-10 minutes?" (So I say "sure" and 1 HOUR LATER I am still on hold). 3. I call back end of day only to be asked to wait on hold again. I will never buy this home warranty protection again. SCAM SCAM SCAM to get money and not take care of anything at all.

Don't waste your time with these guys. Conveniently, when you want to sign up, you get to speak to someone within about 15 seconds. If you want to place a claim, however, you will spend an average of 45 minutes on hold and then they will hang up on you about 1 out of 5 times. Do they call you back? Nope. So, once you speak with someone they will tell you what you want to hear and you'll say "OK" and then you won't hear back from them. Then start from beginning and wait on hold - explain situation from beginning - and repeat process again. This goes on for about a month and you either give up or keep wasting your time.

I have this company for more than one of my rental homes. I have now made a total of 2 service calls (one for each place) and both were epic disasters. As I sit here writing this review, I am on hold for customer service and have been for 48:38 so far. The first call involved an emergency air conditioning repair that took 3 days for them to even respond to. This was after they said they would have someone out "right away". The second one involves a plumbing issue that they sent a plumber out to look at who told my tenant that he didn't know what was wrong and he would contact me for the service call fee. Both companies that they used have HORRIBLE reviews and ratings online and many unhappy customers. It seems as though they have no regard for what is right for their customer.

Been placed on hold for more than 1 hour just to speak to someone. Then the representatives do not get back to you. They send you a letter saying they have been tempted to reach you several times through letters, which never have I been called. I have had an issue with plumbing and they have not helped to resolve this issue. Placed a new order for service and they say I have to pay the service fee, because it's been more than 30 days Which is **. I work and can't be on the phone all day!!!!! I have tempted several times and on hold, that I have to hang up and go back to work. I've also left messages online and no one calls back or responds to my messages!! I am very upset and don't recommend First American Home Warranty at all!!!!!

I have tried over a dozen times through voicemail and e-mail to contact this company to pay for a roof repair which they authorized me to accomplish. No one ever answers the phone and when I e-mail them I get an automatic response that they will get back with me in 24 hrs and I hear nothing. It has been 3 months now without a peep from them. I have been scammed.

I'm a realtor and had set up First American for my mom. It's unacceptable that I have been on hold for more than an hour. When you do get somebody they speak Spanish or such accent, you can't understand them. Some of the technicians or contractors that we've dealt with have been rude though some have been okay. I was very pleased with one of them, the quality of their work have been very good. Overall, I'm satisfied.

Submitting a claim to First American was not an easy process. Most of their service providers don't appear on time and sometimes they don't appear. I have to call so many times to get them to do the work, and then the claim department gives you a hard time. Everything takes forever. It's not great but it's not bad. It's just so-so. I have to put a lot of effort to get anything resolved.

I've got a contract with First American for a couple of years. My experience submitting a claim has been horrific and I plan not to renew my contract. I had a broken refrigerator since 22nd of July. I called them early on the 23rd. The first time somebody could come out was the 27th and I've had five people from two different companies here. The refrigerator is still not repaired and it should be replaced by now. They're not returning my calls and not returning my attorney's calls. I've had an event here where I've had to rent refrigerators.The rest of my things are distributed around the neighborhood. I have no issues with them before this. This has been the worst and then no response. I have the manager's or the supervisor's extension and he's not calling me back.

The last experience I had with First American was excellent. The claim process was good and very easy and the contractor was good too.

I was unhappy with how my previous warranty provider proceeded with the repair of our leak so I went to First American. It was very easy submitting a claim through them and their reps were always friendly and helpful. I've had very good interactions with the technicians whose work so far turned out to be good.

I have a month trying to call and I only have gotten one answer. They answer only if you renew or buy new appliances. I have tried scheduling many times, but no one shows up and no one answers when I try calling back. I don't recommend this company to anybody. Have bad experience with them.

I went with First American as my home warranty provider because it seemed like they covered more. Everything has been good so far. When we submitted claims, the technicians that have come out to our home have responded very quickly.

I have always had an excellent experience when I call First American for an appliance repair. This time, the first available appointment was 10 days out which was inconvenient. However the repair was done as promised. The problem was my ice maker stopped working. I don't know if they would have been any faster if it was my entire refrigerator.

I've had excellent experience with First American Home Buyers Protection. I would definitely recommend it.

We used First American twice. The first time was fine. The problem got fixed although I've had a hard time communicating with the contractor that they used.

I've been with First American for so long, and submitting a claim has been easy up until now. I had a claim a couple of weeks ago and I had them come back out, but I haven’t heard back from them. So, I called their direct number and asked them about the guy that came out. Other than that, they've done well and replaced things. I have recommended them.

Spent close to 3 hours trying to reach First American Home Buyers to repair the pool pump and uptake valve. They are refusing to repair the pump because of a past due balance that I have been paying on. I have an 80-year-old father with Alzheimer's who relies on the pool for pool therapy. First American is refusing to repair the pump which means my father nor I will be able to do pool therapy. I get sent 3 different bills which makes it difficult to keep track. I have one service that is almost paid off. I had been with them for some time and have become disappointed with them and will be looking for a new company. It is sad they are doing this to a disabled family. For me I can put my pool therapy on hold but not my father.

My AC went out this past Sunday, when it was 111 degrees outside (I live in the Desert SW). Logged on to First American ("FA") website and placed a service request. Immediately they provided me with an email confirmation and the name of a contractor. I could not stay in the house, it was getting unbearable, and left to go stay at a friend's home in Las Vegas for the night. Upon arrival at my friend's home I called the contractor to let them know I was about 50 minutes away from home, and was informed, not so nicely, that they don't serve Sandy Valley (repeated twice for good measure). Called First American (mind you, it was Sunday) and after a 20 minute wait on the phone, I got a very nice girl that tried to solve my problem, but could not locate another contractor FA works with. Apparently they only work with one for AC repair in the Las Vegas Valley (?!).

My realtor told me that First American was a good home warranty company so I went with them. Submitting a claim so far is good. The contractors and technicians that came to our home were pretty fast. As soon as they get it, they go by. I also got my parents' household to get the insurance, but they don't speak English. So sometimes it's hard for them to do a claim when there is no one to speak Spanish. Maybe you might want to have some Spanish-speaking person out for them.

I was with this company for several months. My dishwasher broke, so I filed a service call request on their website. About a week later, I received a phone message from someone in India. I had to replay the message 5 times to get the return phone number and reference number (the reference number I was never able to retrieve). I called the 800 number, spoke to an India women who asked for the reference number which I did not have, she placed me on hold for 30 minutes, came back on and said, they need that number to continue. I hung up, called the company directly, spoke to a nice man who was able to set up the appointment which was not for 10 days. I explained my frustration regarding the calling center, he stated that that is due to Sears and that is who they needed to work with.

First American sent out a company to fix my AC and for the third time, they're coming in today because it's still not fixed. I tried to call First American and it was over 30 minutes before I spoke to anybody. Up until this issue, things have been very good and I've been very happy them.

First American has been pretty good about resolving stuff. However they may want to cross-examine the quality of the vendors they lease out. I’ve had issues with their business not reporting correctly, like my plumbing. They may want to require more time with submission from the vendors or more detail because it's always a third-party. But you never know what's done or what's been submitted.

I have been with First American for two years, and they're very good. I would recommend them.

Put in claim for defective hot water heater. 9 days now without hot water. Tech there one week ago. No follow up. 32 minutes on hold with FAHW. Complained of hold time, he hung up on me. Called sales line like a new customer less than 2 minute hold. She could not transfer call. Agent locally that deals with real estate agents has not called me. 9 days no hot water. Horrible cust service.

I am currently on hold with First American home warranty. This is my fifth attempt today to reach them by phone. I have been on hold for 22 minutes so far. I am trying to reach them because the contractor they assigned my claim to says they no longer do business with First American and they don't understand why they keep assigning them work orders. If you are looking for a complete time suck, First American home warranty is the org for you!

See for yourself: Call 1-800-992-3400, as if you are a current customer. You will have to wait over 15 minutes even if you have the info they request when you call in. On average I waited over 30 minutes each time I had to call. Our experience with the contractors was terrible and the communication between First American and their contractors is a nightmare.

As I responded on 10/8/15. Thank you for the reimbursement and apology. As noted in my public review--improvement is needed in customer service and selection of service providers. I think you are in California, our thoughts and prayers are with you in the wake of the fires and water shortages.

I came upon First American online. I lived in this house for three years and I had another warranty company, but First American seemed to offer a better product. Everything was good when I submitted a claim and so were their reps. The people they sent to my house did an excellent job too. I didn't have any problems with them although I did have a difference of opinion with one company but it wasn't unprofessional.