First American Home Warranty Reviews

We thought of our house and all the things we have and got a warranty from First American. It was easy submitting a claim. In fact, we just did it over the phone. Their rep asked questions and I told them what we needed, then they sent me the paperwork. They were friendly and answered all my questions. Their technician did a good job, too.

It's always been very easy to request for service. The people come out and they take care of the job. If we have a problem with the service, we just need to call back and let First American know. A lot of times the vendor would also give us their number in case something goes wrong. The claims reps have been helpful too. The only problem I've encountered is when I first call, I get a computer generated answering machine survey wanting to find out what I need. Sometimes I have to say what I need a few times there, then they'll try to figure it out.

I got what I needed from First American so it has been great. It was an electrical problem and I had them out twice as it took a couple of times to figure out what it was. I have already recommended First American and my sister got the insurance last year.

When I lived with my sister, they had one of First American's policies so we got one too. We decided that if anything goes wrong, it would be nice to have a warranty program. When we file a claim, we just call them and they send somebody out. As soon as we call, someone else calls to verify that they would be out on a certain day and time. And, it all worked out. Plus, the technician who came in fixed everything that needed to be fixed and left. The experience was wonderful. We were very happy.

I'm happy with the technicians I have had so far. They're friendly, helpful and some of them are very knowledgeable. They solved most of my problems so I'm pretty satisfied with First American.

My HVAC went out 12/20/15. It's now 2/20/16 and we are still sitting without a working HVAC. We waited two months for the technician to order a part that they told us from day one they would not be able to locate. I pushed FAH continuously to try to find the part themselves but they refused. First citing that they did not have a part number and then telling us that the technician never communicated. They were not going to be able to find it. None of it makes sense - why do you need the part number only to sit on it for weeks?

First American was included in our home sale and they're great in helping us with the little things that may go wrong when buying a home. Their response is good and the people that come out do a good job. I'm a very hard-to-please person so I expect optimal customer service. And we've used electricians, washing machine and oven repairmen and we've always been happy. That's why we're going to keep on it every year and we buy the maximum policy.

I've tried First American since 2003 when I bought my first house, and I've had a fantastic experience with them. Submitting my claims had been easy and their claims reps were good. Also, the technicians who came to our home were always nice and knowledgeable. They've always done a good job, always done right the first time.

We've submitted a claim twice and have been pleased both times. We had someone take care of our air conditioner and the recent one was the dishwasher and the ice maker. Both men were professionals and polite, and got the job done expeditiously so we’re very pleased. We have ice now whereas before we didn’t, and the dishwasher is quiet whereas before people used to comment about the sound so it’s amazing that the new motor made that much of a difference. First American is reliable, responsive and I would highly recommend it.

Submitting my claim with First American was a little difficult. Their representative was okay, but it took a long time before they answered my call. Sometimes they put me on hold for 45 minutes. After that, they have to assign a contractor. The first technician simply said I wasn't at home but my wife was there. They told me to call First American back so they would send information requested before they can come back and do the job. So I did and they sent the information to the Silas, who came an hour late. The appointment was 12 o’clock and I have to wait until 1 o’clock. But finally, he did the job and it was excellent.

I have had the warranty for 2 years and when I called about our dishwasher they said it was not covered. They would not give any other answer. I wanted our money back from this scam company. They said they would get back to me... 2 weeks later they still have not called or returned our money. Don't let them scam you. After doing some research about them I found out they have over 500 complaints for not covering things under the warranty.

First American suited my needs more than others so I went with them. When submitting a claim, doing it online is the best deal. It's simple and easy, and someone will get back to me shortly, while if I do it through a phone call, I'd be waiting forever. Their claims representative were knowledgeable, kept me abreast as to who else I'm going to be dealing with and if I had any problems, they’ll inform me to call back so they can be aware of what the situation was and they’ll try to rectify it. The technician came out extremely late but I was happy with the service and he was knowledgeable, very professional and did a good job. Overall, everything worked out for the best. I'm happy and satisfied. If I had to use them again, I would.

I changed from American Home Shield to First American and didn’t have as many out-of-pocket expenses. I also know Michelle and she’s wonderful so we decided to change over. I’m a realtor so I use First American a lot. The claims reps were outstanding. I had a water heater that needed to be replaced. The technician came out, looked at it promptly and they’re replacing it today. I was just surprised that we had a $250 charge to replace certain lines on our condo to upgrade. But the property manager said everything’s going great and they’re very nice.

The experience with First American has been good for me. The technicians that came to my home did a good job. The only problem I had was when we were out at Glendale California, they had contracted with some real crooks. I caught them at several things trying to rip us off. They charged for two central air-conditioning units and tried to put the second one in on the roof next to the first one which made no sense to me. I don't know if First American did anything with them because they came out once and I refused to have them service me. But all in all, First American was very responsive and I'm glad to have them with me.

A realtor recommended First American to us and we usually call them in for claims. The last technician we had did a good job and everything has worked out good overall.

A friend of mine is with the company so he recommended First Amrican to me. Submitting a claim is easy and the claims representative was courteous and answered all of my questions. The technician was knowledgeable, courteous and respectful. The quality of the work done was very good. Overall everything went fine, it was a very good experience.

Submitting a claim to First American is very easy. The claims rep was very nice and the technician did a great job. He was early both times and he called to let us know what was going on. I had a very great experience with First American.

We submitted a claim with First American last year. Our hot water line got a leak and the water was everywhere. I called First American and submitted the claim but that took too long so we just went ahead and called the plumber out and got it fixed. I also submitted a claim on some electrical problems. It was a holiday and as soon as the holiday was over, we got a call from the contractor and they came out and fixed it. We were very happy.

Submitting a claim to First American was easy. Their claims reps and technicians were courteous and friendly. The quality of their work was the best.

On several occasions submitting a claim to First American has been pretty good, but on one or two occasions it was absolutely terrible. It took over a month and a half to get our cooler fixed during the summer. That was a year ago. They kept arguing over whether or not to fix it or replace it, and they finally put new parts in it. They had two different outfits that’s come out here and they look at it and leave. And somebody else has looked at it and left, and nobody would do anything. They're also more expensive than a couple of companies that I have talked to some friends about. But First American's people on the phone have always been nice and courteous, and in my most recent experience, the guy took care of business like he was supposed to and fixed whatever needed to be fixed and left.

We had First American on a previous home we owned, and that was due to a past realtor we worked with. Submitting our latest claim with them was fairly painless. There were no problems at all with the claims representative over the phone. I called and got the process started, and someone came out the same day and solved the problem, so it was fine. The technician sent to our home was helpful and the quality of the work he performed was fine.

I am happy with First American. I had a very good experience submitting a claim and the process was easy. I was also able to discuss a problem with the technicians and when we tried to resolve it, they've been knowledgeable and courteous. They did very good work.

My friend recommended First American to me. Submitting a claim has been easy, their reps answered all my questions and they have been courteous. Their technician was knowledgeable and the quality of his work has been good. Overall, my experience went well and their reps have been friendly and professional.

WORST COMPANY!!! I have filed one claim with this company and it has been a nightmare. I have a barely functioning cooktop that they have said they are unable to repair. My current cooktop is a JennAir, a higher end appliance company, as evidenced by any of their new appliances on the market today. Unfortunately, the repairman sent out to service my cooktop was unable to find the serial number and therefore no parts can be ordered. The offered replacement was the cheapest (and worst looking) possible cooktop. According to this company, they only need to match the number of burners, color, and BTUs (which is also not determined because they do not have the serial number). Additionally, they will not install the cheap new cooktop because they don't cover any of the auxiliary problems that arise with installation, like making sure the hole in my granite countertops is the right size. That part is my problem.

When we bought our home, First American was on it so we kept it. Their claims process has been easy. We just call over the phone, tell them the problem and the next day, somebody calls us to schedule an appointment to fix it. We had no problems with their claims rep as well. When we called the company, they were really nice. So far, the only claims we had were the garbage disposal and the washing machine. It was an excellent experience with the former, but we’re having a little problem with the company that First American hired for the latter. The washing machine has been broken for over a week and the one who’s supposed to be taking care of it is somewhere else.

First American was recommended to me by someone who had them and said that they are a good company so I went with them too. It was a great experience submitting a claim.Everybody was very nice. I had a specific plumber who worked for First American that I really enjoy. He was very good and prompt.

First American is worth the price we pay for the warranty. Sometimes I order the appointment online, then the other times I've called and both times, it was easy. We've had a few issues with our furnace (we have a boiler for our heat) that's been taken care of. The technicians that worked on our furnace were courteous, professional and knew what they were doing. Then there's an icemaker in our kitchen that we're having issues with. The technician has been out a few times to try to fix it and so far, it's not working. But as far as the warranty, they've been doing everything they should.

First American has been very good. I renew with them every year and have them for five years now. It has been worth the money because I've had some repairs that exceeded what I've paid for two years' worth of contracts. I've submitted claims over the phone or online to figure out where something will fall, but that has been pretty good. I had a few issues with some of the contractors but for the most part, my experience has been good and I have recommended them.

Philips Lifeline is professional and result-oriented. I'm satisfied with my experience and I'm very pleased with their team.

First American's reps were nice. When I needed to replace the bathtub diverter, they did everything they were supposed to do in a timely manner.

Submitting a claim with First American was very easy and I never had an issue. The technician was wonderful and most of the time, the problem was fixed the first time they came out. They're fast and efficient, I never had to wait too long. I love the emails when everything’s processed, they always get back with me and I get an email with the contractor’s information on it. So it's a great experience and I have recommended them.

I heard from my boss the experience he had in dealing with First American so I chose them. They have great customer service. My claim was executed in a very timely manner, and I'm really happy with the service. The technician was also very professional and knew exactly what he was doing and fixed my problem within 45 minutes to an hour when I was actually told from previous HVAC companies that I needed to have the unit replaced, which wasn't the case at all. I'm glad that he could help me out. I liked that the contractor out of Decatur, Alabama contacted me and said he was going to be there at my house at 9:00 that morning, and he came in ahead of schedule. And a lot of contractors will do that - they’ll call you the morning up and say, "can you try it about afternoon,” even though you’ve already got time and taken off work. And, on a scale of 1 to 10, their work quality is absolutely a 10.

Submitting a claim over the phone with First American was very easy. The technician did what he's supposed to do and he did great work. And if I had any problem afterwards within a 30-day period, I would call back and he would come do it.

I wanted more warranty coverage for my pool and went with First American since their cost was a little better than other providers. Submitting claims has been a smooth experience and the quality of their work is good.

A fellow was sent by First American for my garage door opener before and he was nice and took care of it. I was impressed, so I stayed with them. I've had two things fixed through FirstAm. I had some difficulties with it the second time for my washing machine, but I made sure that everything does go real smooth, although it took me quite a while to get somebody out here. Having said that, both technicians did an excellent job. The first one really impressed me and the second was tired when he got here, but he also did a wonderful job. They both have wonderful personalities. I've been with First American for over three years and I've been happy.

Submitting a claim with First American was a little more difficult than I thought it would be because of their automated answering system which wasn't good. I was not able to talk to someone until about three days later. However, the rep I talked with was very nice, polite, courteous, helpful and apologetic. He explained what he was doing and did a great job. I would recommend him.

Submitting a claim with First American was easy and reps were very helpful. I had a good interaction with them and their technician knew what he was talking about. The quality of work was good and the furnace is now working better than before.

First American's claims process is fairly easy. Unfortunately, our claim was denied, so we did the repair ourselves and my wife did a good job. But I'd recommend them. First American is worth it.

First American was a referral from whom we purchased our home through. It's relatively easy submitting claims and following up on them. The technicians fixed the problems and diagnosed them. Also, I had extra request for someone to come back out. I did the reissue and they said it will be sent back to the company that came out the first time within 24 hours. And within two days, they had covered that. Their service was prompt even with the reissue and they have good customer service.

My stepson and his girlfriend had a couple of things repaired, and said that they had good luck with First American, and that it was worth it. So, I got them as our warranty provider and submitting a claim wasn't too bad. I tried going online but that wasn't too easy, so I made the phone call, and the representative was very good. The technician did good as well. He showed me what the problem was, fixed it, and was gone.

The plumber that First American sent was good. My experience with them has been fine as expected.

I love First American - they came, they saw, they fixed and they left. There's no problem submitting a claim and their claims rep was good. The technician worked while I sat in the other room and watched him, and he was also really good. The work was done perfectly and it was amazing.

Last December, my heater was out and it was Christmas Eve. I called First American at 8 in the morning. They put me in contact with the air conditioning company. By 11:30, they had it fixed and I have heat again. They told me I won't probably get anything till Monday and I explained that I'm 73 years old, it's freezing, and I've got a family coming in that evening for Christmas Eve. I guess they rushed it. It was wonderful. The man that came and repaired it was very congenial. He seemed to know what he was doing, got it fixed within half hour and then called me back later about an hour to make sure it was still working. I'm a former real estate agent, and for every client that I ever had, buyer-seller, I always got a First American home warranty, including my son who bought a house. They're very happy with it. I have had it for several years, and I'm very happy with it as well. Everybody that I know has had great service, apparently.

First American did okay. The manager submitted the claim for me and overall it was a good process. My interaction with their claims representative went well and the technician who came out was excellent and seemed very knowledgeable, courteous and respectful. And, the quality of the work done was good.

After a couple of days of posting this review, another technician was send to fix the issue, and the issue was resolved satisfactorily. I would consider four days to be slow for fixing urgent request like partial power failure. But based on their later explanations, there were a couple of calls I missed from them, and this communication delay might be part of the problem.

On 11/23/2015 I contacted First American about my microwave. The very next day the contractor came out, and said that he would have to order parts and would be in touch. He accepted the $65.00 service charge and that is the last I have seen of him. After contacting First American numerous time and not hearing back from them, except to tell me that the contractor would be in touch with me, I continued to wait. I finally talked to the contractor in December, and he said that the parts were back ordered and it would take approx 3 weeks to get them. Wasn't too happy to hear that, but I dealt with it and waited for his call. Three weeks, four weeks, five weeks, still no call, left messages, not returned. Contacted First American, didn't hear back. Wrote a letter to the main office, didn't get a reply. Reported them to BBB, and that's when I FINALLY heard that the contractor had received the parts and would be contacting me. Not True!

I first heard about First American through my realtor. I sold my house and when we were getting ready to buy another one, my realtor told me that was what they'd recommend. I thought that this would be like any other kind of insurance but they were a lot better than what I expected. I called their claims representative and they'd come over the next day. I haven't had any issues with them at all. I had a technician come to my home last year and I told them I didn't want that guy back in my house. He wouldn't have enough sense to plug it in when the unit works, less work on mine and I told them from here on out that if that was the only contractor they had to do heat and air conditioner, I didn't want their service.

I have called the contractor and First American. I have called numerous times to the contractors and First American. They are incredibly unresponsive. Nearly half or more of the service tickets I opened required 4-10 follow-up calls to get someone out. Then there were a few cases where the work order was incorrect and I had to call again. Once you get past the main menu it is often 10-20 min wait to talk to a person. Then there has been the 4 plus times I took time off work and the contractor did not arrive as scheduled.

I've had First American for quite a while. It's easy to submit claims to them and they have professional claims representatives. Their technicians perform good quality work as well.

First American's claims process was very easy. They were very courteous and I got what I needed. Then they came and fixed what was wrong and so far, so good.

First American was very good. It is convenient having them; but the inconvenience is sometimes having to wait on somebody to show up and then they got to get a part and order it, which could take a couple of weeks. But all in all, the money savings is worth the wait.

I have been a customer for 17 years across 4 different properties. I filed a claim for a light in the bedroom. We received two different calls from First American. My wife received a voicemail saying since it was connected to a ceiling fan it was not covered. A different representative called me and said that they did not have any providers in my area and I would need to call a local one, pay them and submit for reimbursement (which implies coverage). Today I called, was told light kits were not covered. I told them I was not an electrician and did not know if it was the light kit or not. I told them to send out a provider so I could determine if it was something that was covered or not. Was put on hold for an extended time. They came back and said they have no providers in my area.

We submitted a claim to First American last weekend and their technician did a good job. He was very professional and did work in a timely manner.

First American has been very good to me. I had it when I bought my home and the realtor gave it to me. I also had it in Arizona, where I moved from, and they were good so I wanted to keep it here. The claims process is good except that it takes too long to get to them. 20 minutes wait time and then “We’ll call you back.” I would hope that they would have more operators.

My claim with First American went well and everything was well taken care of. Their technicians respected our house although they came later in the day than we wanted. They said they'd be back after a couple of days and they actually were back within the day.

Submitting a claim on the phone was terrible but it was pretty quick when I did it online. The technician that came out was friendly, professional, and got there when he said he would. He replaced the computer board on my dryer and it was working fine. I would recommend First American.

I’ve submitted four complaints and everything has been fine. I want them right there and then when I got an issue, but there’s always a wait time. I usually submit a claim by phone. It was easy. I call the number and place it that way. I had a little trouble with the automated thing the last time because it couldn’t understand my hillbilly accent. But other than that, everything has been good.

It's very easy to submit a claim with First American. We just call the rep and she takes care of everything else. I still have an issue with their last work but I’ve put a request about it in. It's affordable to have First American.

I submitted a claim over the phone and First American sent a guy to me. The process wasn't too difficult and we didn't have a whole lot of long wait. The technician did a good job. I recommend First American. The experience was excellent.

First American originally came with the house that we bought. And when I had an electrical problem in the ceiling, I called the company and they said they had no electricians in their phonebook that they could call up; they had nobody under contract. They said “Go out and find a contractor and see if he can do it for cheap and then we’ll reimburse you.” That didn’t work out well so I went another way. On the other hand, I have used them a couple of times for some plumbing problems and that was okay. The claims rep did what she had to do and the technician, Einstein Plumbing, was great.

The online experience in submitting a claim is good. I was assigned to some very good service technicians, so I've got everything covered. One came to have the dishwasher fixed and found out that everything was good. He gave some really good tips on how to wash, spin it up a little bit and then get it up and running. I also had the plumbing guys come in from Street Plumbing and still have some pending work with them. Then the thermostat guys came in and replaced the thermostat's watch. They were just minor repairs on all three items. I'm very satisfied with my experience with First American. The claims representatives followed up and took care of things that are pending.

It's always been really easy to submit a claim with First American. I've never had an issue with it. I'm more of a traditional type so I like calling and they come up, talk to me about the problem, and are very helpful. All the technicians are very personable and professional. I have to pay the actual fee for them to show up and then from there on out it's a very easy process. They've been excellent. I don't think I'd ever purchase another house without First American because of the peace of mind knowing if something goes wrong, it will be taken care of without me having to set anything aside. The peace of mind is worth it to me to pay them every month. I definitely would recommend them.

STAY AWAY!!! I'd give 0 stars if I could!! Any attempt to contact their customer service will take you over an hour to even reach a representative, and you'll get generic non-committal answers at that. I was without water to my entire home for OVER A WEEK while I waited for them to dispatch one of their many inadequate contractors to come out to tell me my water heater needed to be replaced - despite the tank flooding into my home. When I chose to receive a payout to rid myself of their negligent business practices, they only paid for HALF of the final replacement cost, despite me arguing my case for the inadequate payout. Save your money and avoid First American at all costs!

It was about 15 years ago when I owned my home and needed to get some stuff done, and the realtor said "this is the way to go" so I went with First American. In a recent claim, my renters told me that the technician who came in was very nice and, in theory, took care of it. But, the quality of the work was POS and I ended up paying an actual plumber. But that wasn't First American's fault. I understand First American has no control over the people that they send out to us. But First American itself has been very good for the most part.

First American Home Buyers Protection came with the house when I bought it. I had good interactions with the claims representatives who were courteous and able to answer all of my questions. I told them what the problem was, the technician fixed it, and the quality of his work was good.

They are horrible. Called 4 times that my heating is not working and that was even before the snowstorm. Every time they asked for 24 hours but no one had courtesy of giving one minute to get back to me and explain the situation that they didn't find any contractor in my area or find a contractor for me. Don't waste your money people. This company will just take your money. Remind you, this is the first time I called them for service and they already wanted to take my renewal money for another year. At first I gave them my account number, then cancelled my plan. I am not going to call them again regarding my heating system, my lawyer will get back to them now.

First American's technician came out after I filed a claim online which was rather easy. He looked at the issue and told me what was needed. First was that we needed a new water heater. I already paid our deductible and it was out, and a couple of days later, they swapped the water heater. They did a great job. The technician wasn’t really the first choice that First American gave us. The other two choices that they gave us prior to the current technician just totally stopped. So they may think about keeping these people if they’re interested in working for them. Overall, I was very pleased.

BUYER BEWARE. We placed a claim for our heater being out on December 29. The technician came out on December 30 and said our control panel wasn't working and that they needed to order a new one. We are STILL waiting on that part to come in. I've called over 12 times with no solution, only to "be more patient". Please do NOT join this company and expect them to help you, because they absolutely won't. Now I don't have a control panel and don't have heat during the winter.

First American Home Buyers Protection came with the house I purchased 10 years ago. I submitted a claim recently, and it's very easy doing it online. It took three days before I heard from them, but the technicians did a fine job when they got it done.

First American is very professional and thorough. I have no complaints submitting a claim. They make it very easy and simple. I told the rep what was going on and they had somebody contact me. The plumber who came was real quick, suggested what might be going on, and made a quick adjustment. I’ve had First American for other homes over the years and I'm very happy with them.

First American came with the home that I purchased many years ago. Submitting a claim with them has been easy and straightforward. It's been really good and very positive. The technician was great and prompt. He came, identified the problem, had the part and fixed it. His work was very excellent.

First American's claims process was easy and I've done it both over the phone and online. The claims rep was courteous in answering all my questions, which was good and the technician was also knowledgeable and explained what they were doing. Everything was great overall.

I have recommended First American and would continue recommending them. They are efficient when we submit claims. We've only had a couple issues where in talking to people the accents were so thick we couldn't understand clearly, but for the most part it's been really good. Even when we had a problem the first time around and the technician didn't show and we didn't get a phone call, First American handled it really well and took care of getting us back on an immediate schedule instead of putting us two weeks out, which is what the service company was trying to do. We appreciated that and felt relieved at how well they took care of the situation. The technician for the claim was very helpful too, had a great sense of humor and explained things well, so we were pleased. They did a thorough and complete job.

I'm older in my years, and my income is less, and I got to do what I got to do, so I decided to get a home warranty from First American. I submitted a claim and they came in two days. The process was very nice, but I could have used the service the first day I called in. Also, the price was so high. Nevertheless, the claims rep was very good, and the technician was very nice and he did his work. So far, the quality of the work performed is good. I would recommend them.

I called First American on Saturday 1-9-16 because my furnace went out. On Tuesday 1/12/16, I got a call from First American saying that they had to replace my furnace and told me how much it would cost. I agreed to the price. That next Thursday 1/14/16, I called the contractor to find out how it went. He told me that he did not receive the furnace yet. I called first american and they gave me the runaround and said they would find out what was going on and call me back. No call. Monday 1/18/16 the contractor got the furnace. I asked him when they would be there to do the work. They told me maybe Thursday the 23rd if they don't get any other service calls.

Working with First American has been great. Submitting a claim was pretty easy, although registering online and trying to get all the paperwork in order was a little difficult. But getting the claims processed was good. The technicians did a great job. They explained what was going on, and they were very friendly, helpful, and efficient.

My appliances are getting older and they're gonna start breaking down so I thought it'd be handy to have a home warranty. I went with First American because they were inexpensive. Submitting a claim to them has always been quick and satisfying. The claim representative is always very pleasant, helpful and makes sure that I get somebody dependable. The technicians that she sends to my home are always quick and I'm very satisfied with them. I have no problem with the appliance after they leave.

I wanted peace of mind so I got home warranty from First American. They pay more claims and it was easy submitting a claim with them. The rep was good and the technician was very nice and professional.

I've always had a home warranty since I've had a home. Even back as far as I can remember when they first became available. I had good experience with First American Home Buyers. I can either call or go online to submit a claim and it's easy. I did it online the last time. n the phone, they contact me back and take care of me. Through online, they usually send emails. I've never had a problem with them contacting me right back and with the technician that they sent to my home. The claims representative is professional and prompt.

Our furnace went out. They sent a company out who did an estimate to replace the unit. The contractor told us one thing then told the company another. It was going to cost us $1868 is non-covered expenses to get the unit installed. When I asked for a 2nd opinion because I didn't think the repairs or modifications not covered were truly necessary. They refused. So we opted to take the cash out option where they were supposed to send me a check for the amount of the furnace and install with the supposed required modifications. 10 days later after we fronted the bill to get it installed since temps were in the 30's they told us they were sending us $658.

The home we bought wasn't a brand new home so we decided to get a home warranty. We went with First American because of the price. We've had nothing but good experiences with them. When I submit a claim, I either call them or email them, and they get right back to me. They've been very good and we've been very pleased with them. One of the technicians they sent was not good and we asked them to never send that technician again. The quality of the work has been good except for that one experience. Other than that, we're happy with them.

First American is excellent. I had it from my previous housing and I carried it over to the house I'm in now. I would recommend them.

We decided to get a home warranty so we would have some extra insurance. We chose First American because our friend who has it was very happy with it and said she always had good results. Submitting a claim has always been very good and it's easy. They’ve always been very helpful. We’re elderly people and they’ve always been real good about helping us and talking clear about it. I’ve had good results with all of the technicians that they’ve sent. I like the way they call back real fast and the quality of work has always been good. We just had some electrical work done by a man over in Pine Bluff. He went overboard of helping us and explaining everything to us. I'm very satisfied with FirstAm.

First American Home warranty have been my main source for warranty services since I had my first home and the service response time have lowered my expectations in the last year. Within the last 6 months our response time for service have been over 30 days in time. This is unacceptable. I hope this complaint is leveled to the highest authority in this company.

I have called these people numerous times and paid several contractors to come out and look at the plumbing issues at my house. Not only have they sent me three different incompetent companies who didn't show up twice when I took off work to meet them, but they also DO NOT COVER anything other than a minor clog in your toilet. If there are "venting" issues or if the plumber deems a "foreign object" in your pipes then they do not cover it. A foreign object btw is anything lodged in your pipes. This is hands down the worst company in ANY industry I've ever dealt with in my life. Now, to top all of your frustrations off - NO ONE SPEAKS ENGLISH. EVERYONE HAS A THICK FOREIGN ACCENT. THIS COMPANY IS A JOKE!!! Now I have a toilet that won't flushed, paid for a new toilet when the old one wasn't broken, and no one seems to be able to help.

It was a great experience submitting a claim with First American. The rep was good and knowledgeable and the quality of work was great. I would recommend them.

When we purchased the house, First American came with the warranty. After we had it and used it a few times, we thought it was beneficial to us. We own several properties and we found that it's easier and more cost efficient to have the warranty. We've had a good experience on most claims. First American covers what they say they're going to cover and usually we get a quick response with repairs. The reps are always very polite and trying to help. First American also does a good job of making sure that the technicians are reputable and honest. We've only had one bad situation with a plumber and we complained to First American. They put a complaint on our account and we don't have to use that plumber anymore. The quality of the works has always been good and if it's not, then First American lets us call them within 30 days and they'll come back out free of charge to us if the problem wasn't fixed.

In the 3 years we used this service they made us wait 80 days before they OK'd a new stove and another week to send us a check so my family had no stove for 3 months even though their 1st repairman said it needed to be replaced due to its age... over 50 years. We have had 3 repairmen they sent out not do a thing to repair the broken item but we had to pay them a 60 dollar fee. In each case we called someone right after and in each case that repairman fixed the item immediately. They are not a company I will ever work with again. Do not use this company. It wastes your money.

We've been very pleased with First American. It was the home warranty given when we bought our home about seven years ago and we've always had good service from them so we've always stuck with them. I've called them and I have also done claims submission online and either way, it was very efficient and I've never had any problems - the manner of filing is very easy. We've always had our claims settled very quickly too, and the people they send seem to do a very good job. We actually called them back and had additional things done that are not under warranty, which is nice. Never had a problem with any of the people they sent to us, and their work quality is good.

I've never had an issue with First American's claims representative. They've been courteous and helpful. Same with the repair tech people, except for the plumbers. I had plumbing issues and it was the only time I was disappointed. I had a washer that failed and the tech couldn't fix it so First American replaced it. I've had a refrigerator breakdown and they came and fixed it. So far I have no problems with the repairs. They fixed the problem and resolved the issue.

My furnace broke in December 2015 and it took them 3 weeks to fix it!! Now I am having the same problem. It is broken again and it is 29 degrees out during the day and I am told it's not an emergency and that I have to wait. I am a single mom with a young child and a pet in the home! The rep from First American treated me like I don't matter and like my problem is just that, my problem. And the service company treated me like I was annoying them. First American does not have your best interest at heart, even though I am paying them to help me and their service providers don't care about you either! Find another company!!!

I bought my home in September. In November, the dishwasher began to leak. I opened a claim, and a repair company was sent on 27 November. Two weeks later, First American notified me that another company was taking over. Shortly before company #2 arrived, company #1 called saying they had the parts and wanted to install them, but when they heard that First American had switched to company #2, company #1 cancelled. To clear up the confusion, I called First American. The customer service department had various answers ranging from "I don't know" to "we're assigning someone to your case and that person will contact you within 48 hours." No contact was ever made. In the meantime, First American sent me an email authorizing a replacement part which was not even a part that addressed the dishwasher leak.

Submitting a claim with First American has always gone well and easy. We don't have any issues with it. The recent technician that they sent was very professional and one of the better ones that we've had. The work hasn't been completed yet but if they use the same company that they sent out, then I'm sure it will be good.

My broker suggested two home warranty companies, one of which was First American. They were less expensive, and I am fully satisfied with my experience with them. Submitting the claim has been very good, it was just that the company that was supposed to come and fix the heating problem was not available, so I had to phone First American and they gave me another company, which was very good at fixing the problem. The technician, who was the owner of the company, was very good. It was an old system and the problem was not simple. But he knew perfectly what was going on. Overall, it has been excellent with First American.

I've had First American for years and had good experiences with them both in California and up here. I've submitted claims to them and I've gotten the proper people to come out and take care of the problem. The quality of the work that their technicians have performed has been very good. The same can be said about their rep who looked up my most recent claim for my water softener. She told me, however, that according to my policy, it was not covered. I was surprised because it was a plumbing issue.

I've been a customer of First American for almost 19 years and have had an occasional problem but generally good service. I've got one claim in that nobody has called me back on and wrote it off to the holidays, so I haven't bothered calling. And on another one, the guy came out and there was a problem and he was going to get back to me and hasn't. Both of those claims were placed right before Christmas time, so I've given a little leeway. I would have expected to hear something from somebody but that's not the typical experience. Usually, this much time doesn't lapse. I've always had good luck with the people that they've sent out and have been generally happy.

I've always had a home warranty but I changed to First American seven years ago when we moved here. But now, I'm thinking very seriously about changing after there has been absolutely no interest in helping me. My washing machine had quit working and was turned in honestly on the 14th of December. They had sent one person out who went through the whole thing and apparently he couldn't do it. So then they sent a second person out but they wouldn't do it because the first guy has left the machine with some of the parts open on it. And so finally today, the guys from the first contractor came out and they put the parts back on the machine.

My realtor told me about First American and I wasn't satisfied with the other home warranty providers, so I went with First American. I haven’t had a problem submitting a claim with them. Their representatives and technicians are very professional and helpful. I am also very pleased with the quality of their work. It's very good.

Heat pump died over weekend (Saturday), so contacted First American, and sure enough the earliest they could send somebody out was Monday morning. Contractor came out as scheduled, and he was very pleasant, and perhaps the only redeeming part of this whole experience. Contractor diagnosed that the compressor was shot, so it would need to be replaced. First American authorized the repair then and there, yet failed to order the parts.

The lady from First American impressed me in her presentation and I thought, "I’m going to go with these people." However, I have now had three different techs for my air conditioner and it has never been fixed. I was just going to live with it but I thought they need to fix it. The techs told me that I don't need any Freon and everything is fine. First American gets an A+. Everything has been great with them and I've been very pleased. It's the contractors that I'm not sure know what they're doing.

First American put in my heater back in November. Claims submission is easy, it was good interacting with the claims rep. The tech was courteous and on time, which is what I like. He also would have called if anything changed according to schedule. Also, he explained everything and was quick. My heater is working, the work done is of good quality. It's been a painless process. First American gives me peace of mind.

We've had First American ever since we moved into the house and we've been here for 10 years. This is the only house I've had it on too. When we bought the house, the bank told us about them. Since I'm not mechanically inclined, though, it's cheaper to put it in the hands of someone that knows how to use it. So far, I'm pleased with the service that I've had with First American. There has only been one time that I didn't get the service that I needed readily on hand. It was when my heater went out and it took them 10 days to put a new unit in my house. I was taking care of my firstborn grandson and the house was super cold. But other than that, I love it and the people who have been sent out have all been courteous and willing to help.

I'm absolutely appalled with them!! Our air broke June 13, 2015. And when we made the claim, they tried to avoid fixing it! They sent 4 companies out waiting on the easiest fix. Our house was over 95 degrees inside with our dogs and cats. They finally halfway fixed it on July 29, 2015. They were told by multiple companies it needed to be replaced. We have gone through 4 "case managers" with no real customer service. My husband asked a supervisor (Brian) if the home warranty company was just trying to rig it together. Brian the supervisor said yes. We both couldn't believe he actually said that!!

When I submitted the claim with First American, the lady that was my case manager never called me back. I left 50 voice mails and I had to call every day and we’re on hold for about an hour and a half. I had to do this every day just to get any update and it took about two weeks. That lady should not have a job. But I'd still recommend First American. Overall, the experience was okay.

We knew of First American from our realtor whom we bought our house from. It was proposed by our sellers so we stayed with them, plus they had agreed to pay for the first year. Submitting a claim to First American has mostly been good and easy. My interactions with their reps and technicians have been positive too, although lately, I've been submitting claims online so I don't necessarily talk to their reps. Their technicians' work quality has been good.

First American was recommended to us by my realtor when we bought the house. I know that home warranty through them isn't as inclusive but at least it gives some protection to a homebuyer because there's always going to be something that goes wrong with the house whether it's new or old. Submitting a claim is an easy and relatively painless process. I was all over the phone with just yes or no answers.

I recommend First American, I’ve used it for several years and I've been confident when submitting a claim to them. It's an easy process and the dealing with the claims representative has been very good. They explained everything to me. Also, the technicians do an excellent job. They explain everything they were doing and tell me everything.

First American came with the home and keeping it was one of the better things that we've done because there were times when we actually used it and they've come in handy. When we submit a claim it has been fairly easy. We call the number and tell them what the situation is. They find the person who can come out and resolve the issue. It took a day or two at the most and the technician gets right to it. It didn't take him much time. When the heater wasn't working he did what he needed to do and I haven't had an issue with it since. I keep telling people and family members, if they own a home, they should have home warranty and I recommend the one that we have.

I wanted to be safe and needed to acquire a home warranty. My friend highly recommended First American so I went with them. It was easy submitting the claim and overall, I'm very satisfied with them.

First American Home Buyers Protection came with the house when we bought it. Submitting a claim was an easy process. All the interactions with the claims representative that I have done in the past went well. The technicians get the job done, and if they can't, they always come back and take care of it. The quality of the work performed was excellent. I’ve been referring them to other homeowners who have been buying products from their company. I also have Home Shield, and they always give me some credit such as a $50 gift card every time I refer them. First American doesn’t do that. I’m not expecting that but it would be nice.

I got my repair done through First American Home Buyers Protection. It was done efficiently and I was happy.

Submitting a claim with First American is simple and fabulous. Interactions with the technicians went very smooth. The heater didn't work and then he got here and it worked.

Submitting the claim online is very easy. However, I always tell First American not to collect the service fee from the tenant, and half the time our tenant was charged. It was hit or miss. I would have to end up calling the company and saying the same thing.

I was gone for four days and when I came home there was water on the garage floor and I said, “The hot water heater was leaking.” I called First American and the same day, they had a plumber call me. The next day, they came and replaced it. It cost me $60 and I was thinking, "Wow! This is really awesome!” I was also thinking that I’m going to have to pay for it when we close on the house. I am very satisfied, amazed and have already told people that they got to look into this. They’re incredible.

The homeowner I rent from has First American for appliances and it has been one continued bad experience after another. First it is ridiculously difficult to get a hold of someone and when you finally do, the service support is disgraceful. Second the majority of the companies they contract to fix appliances are unskilled labor that do not fix the appliances, but continue just to replace parts, well beyond the cost replacing the appliance. I've spent over 80 hrs on the phone and waiting for technicians just to fix the heater and it's been over a month since we first contacted First American.

I am very pleased with the claims processing of First American. They're fast, efficient and they get back to you real quickly. Their technicians are experienced, friendly and work with great quality. Always had a good experience with them and I always get the service done within a day or two at the most. I'm very happy with them.

Every service company in our area is discontinuing business with this company because they never let them complete the work. I have to now get lawyers and my homeowners insurance company involved because lack of follow through with this company. Worse company ever. Run the other way if buy a house and this is the company that wants to supply your home warranty. They'll continuously collect your $60 and never repair anything. Thanks!

Our real estate agent told us about First American Home Buyers Protection when we were buying the house. We signed up with them on her word and her recommendation. We used their services right off the bat because we had a problem with the furnace. Submitting a claim with them was easy, efficient and straight to the point. The technician that came to our home was fast, efficient, he did his work and then now the furnace works beautifully. It was everything I expected it to be. Everything worked out so quickly and efficiently with the company so we stayed with them. We'd recommend them.

When I bought my house, the seller threw in First American as a bonus for the contract. The first time I used it, they were very efficient and easy to work with. Everything worked like it was advertised. Online claim submission was simple and straightforward. I didn't have to think a whole lot, which is important. Their reps were very positive too, had good attitude and were straight to the point. We had everything we needed taken care of. I've had two technicians and they were very professional and courteous. They didn't look like they were going to come in my place and rob me later. They showed up on the time they said they would be here and everything went well as they planned. Their work was very good. Interactions were simple and comfortable too.

We’ve been using First American since we moved into the house in 2014. They’ve always been really good. Anytime we ever had a problem they took care of it, and we’ve always had everything that needed to be repaired through them repaired. It was the home warranty that was already on the house when we purchased the house and we kept it. If we were dissatisfied we wouldn’t pick them and we would have gone with somebody else because you get a ton of people sending you requests, but we’re satisfied with them and even if the other price is lower, it doesn’t matter.

My realtor introduced me to First American. When I first moved in my home, it came with the warranty so I just renewed it. Submitting a claim with them was easy. It only took a few minute and I liked it. Also, the technicians were both good, quick and polite. When I looked in there after they were done, everything looked clean.

I wanted to make sure that I had some kind of warranty on my appliances in case something happened to them. Through someone who had First American insurance, I was told about their experience with them and that it was a good one and gave me some examples, so I thought I might do the same thing. Submitting a claim to them is pretty easy, I call the claims representative and they would send somebody to look into it. I didn't have any kind of claim to fill out. If they fix it then that was it. I pay the fee and that was all. With the technician, I just tell them what was going on and they would see if they could fix it. It was great. And the quality of the work was good. I would definitely tell people to look into First American. It’s a very good product to have for your warranties on your appliances that you have.

Thirteen years ago, my realtor recommended First American and I've been carrying it ever since. It's very good most of the time except for one time when it was less than great - I had an inferior technician come that time. But the one I had for my last claim was fantastic - he knew what was wrong and also found something else wrong with the appliance as well as one more part. I was very reassured by that repair which I think was very well done. I've been very pleased with First American and for a single, old lady, it's really a godsend.

We bought our house six years ago and the people we bought it from bought us a warranty for one year and then we just renewed it. I usually call them rather than going online when submitting a claim and it's really quick. I'll tell them what's going on, they open up a claim then they tell me who they're assigning it to and tell me if I dont hear from them within a day, call them back, but I usually hear back from the contractor, and they take care of it. They come to the house and we pay them the $60 deductible then they'll tell me what the problem is and fix it. All the technicians that have come by have been good; We haven't had anybody that worked on our house that didn't do a good job and so I'm happy with them.

I wasn't happy with Fidelity. My second to my last move, I switched to First American which was a gift and recommendation from my realtor. I've been very blessed. My brother-in-law did not have good luck with them in Texas. I'm in California and we've had good experiences with them. We had two houses on First American. One was our second home which we now live in, and the first house we sold last year. I’ve had one for ten years and this house that we’re in now has been with them since 2008. There have been so many interactions with the contractors that First American used and all have been excellent except for one. The contractor didn’t work well with us. We asked to be put on a list where we would not have to deal with that contractor again and they were good about following through on it.

My experience with First American has gone very well and I'd recommend them.

Our realtor recommended First American Home Warranty. We're selling the house so we got the warranty. When we submitted a claim to them, it was very quick and easy. It was good with their technician as well as he did a great job.

I have had nothing but headaches when dealing with First American. They continue to send technicians to my home who are unskilled and rude. Their automated phone system is a joke which makes me go through cycles of people only to wait on hold forever with typically zero solution. Without an ounce of exaggeration I can tell you that I have spent literally HOURS on the phone with them in hopes of finding resolution for simple issues like getting my ice maker fixed. After 3 months and 8 visits from 2 different dispatched appliance repair companies, my ice maker is still broken but they don't seem to care. They have no problem collecting my money though. Once this issue is resolved I'll be canceling my membership and finding someone new. Do yourself a favor and run as fast as you can away from First American!

I've had First American for 16 years now. The previous homeowner had it and I just kept it when I bought the house. And so far, it's been a positive experience. When something goes wrong in my house, I'm able to get it taken care of. It used to be easier to talk to somebody when submitting a claim, but everybody's online now so everything's automated. The process is easy. I had two breakdowns at the same time. I had trouble eventually getting in touch with Sears so I contacted First American and told them that I was having problems and the next day, I was able to get in touch with Sears.

I've had previous experiences with home warranties, so I saw the benefit of having one. Although I've had quite a few home warranties, I've gone with First American for so long because of the cost. Submitting a claim was an easy process. My interactions with the claim representatives were straightforward. The work their technicians did was very good.

Anytime you purchase a house, it's good to have a home warranty because anything can come up. I went with First American as my home warranty provider because somebody who is evidently one of their customers told me about them and I've been with them now for about three years. The last time I used their home warranty, it was for the heating in my house about two months ago and it wasn't too good. Submitting the claim with them was good and First American did what they had to do. But I'm very dissatisfied with the contractor who came out.

I'm a realtor and I use First American for all my buyers and sellers. I chose them over other home buyer's warranty because their service and coverage are better. It was my first time to submit a claim with First American and the rep was very helpful and prompt. Then my husband met the technician there and he was very knowledgeable, fixed our problem promptly and did an excellent job. Keep up the good work, First American.

When I contact First American to submit a claim, they've always been very polite and nice and they usually respond quickly with somebody to come fix the problem. The technicians have always been really nice and helpful, and they don't want a new thing if it's not necessary. Furthermore, the quality of the work has been excellent.

Our real estate agent had selected First American so it was included in the deal for the mortgage or sale when we bought our house. Submitting claims is really easy but their contractors are really horrible since they overcharge. Whoever First American sends out always wants a gazillion dollars out of pocket to fix whatever. So mostly every time we’ve done something, we’ve done the cash out option. I feel that the quality of the repairs they did is all right, though.

When I bought my home, I was told that I had to acquire a home warranty for the first year. I've chosen First American because it was cheaper and the homeowner was going to go half on the premium of the first year. I've only submitted one claim so far, and it was fast and easy. I've had positive interactions with their representative and the technicians were fast and they were on time, and the quality of their work was good.

I've had a couple of claims with First American Home Buyers over a year and a half and everything is perfect. Whenever I called in for a claim they get everybody out in a timely manner. I've never been inconvenienced on having to wait. Also, I never had any problems with their billing. They have excellent customer service. In fact, I will be re-enrolling next year.

I looked into acquiring a home warranty because I wanted to cover all my bases with my house. Price was my consideration in choosing First American over other home warranty providers. Submitting a claim with them was easy and quick. The repairs they made were good and everything works.

I submit my claim to First American either through call or online but now, it's getting a little bit difficult doing it through phone because I have to wait for an hour or so on the phone for somebody to get to me. Otherwise, it is okay. I had no complaints with the claims rep. He was very helpful and it was very quick. Technician was a nice person and he explained the things which are going on. I'm really satisfied with the service.

Owning a home is a big responsibility and sometimes a lot of things break down at the most inopportune times, so having a home warranty is a worthwhile coverage for the wear and tear of the house. My wife told me about First American and I haven't had any problems with them. My experiences have always been great like with the most recent one we had. I had no problems getting in touch with First American and they were very timely. I was surprised because I called them on a Monday and they were out on a Wednesday. The oven was fixed in time for Thanksgiving. The gentleman was very knowledgeable and he was in and out in ten or fifteen minutes. The repairs he did was excellent.

Acquiring a home warranty was part of our mortgage and sounded like a good idea so we got it with First American. Submitting a claim was a good experience and we just got our dishwasher fixed. Our interaction with the technician they sent to our home was good. He knew what he was doing, got everything fixed, and figured out what the problem was. They’re actually really quick at getting a technician out and get the problem figured out quick and got the parts in about a week. The quality of the work performed was good and we're happy.

Reported a gas leak that is covered under First American Home Warranty. They dispatched a plumber from over 100 miles away, who took four days to get to the property and left without fixing the gas leak. I had to put my tenants up for a week in a hotel due to the safety hazard. Finally gave up and hired a local plumber who fixed the gas leak and had PG&E restore service in two hours. Will be sending First American the bill and cancelling all my policies with them. Don't bother trying to call them on the phone - the wait times are 20-40 minutes. They will not call you back, and if you ask to speak with a supervisor they will cancel every bit of data you supplied and then hang up on you. Truly poor performance.

First American has been fine, it's been more positive than negative. When submitting a claim to them, I call in and they get right back to me pretty good. I have no problems with the technicians they've sent or the quality of their work. However, majority of the time, they come out here with a service fee. One particular issue was a couple of years ago when one of my air conditioner's compressors went out. They added a maintenance charge that wasn't really discussed before. Also, about a year ago, I was having a problem with one of my furnaces, it was making a noise. They sent a technician out, but the noise couldn't be located because it wasn't doing it when the guy came. I don't want to keep calling in for the same thing and get charged for somebody coming out. It turned out to be the humidifier part, so I just unplugged the furnace and had to do without it.

23 years ago, First American was the company that came in and did the warranty on the house when we bought the house. Submitting a claim to them is a good experience. Unfortunately, it’s all automated now. I rarely get to talk to a person. I’m familiar with automated attendants, but I would much rather speak to a customer service rep than press 3 for this, press 8 that. Recently, they replaced a thermostat and the one before that was trying to repair an oven door. Most of the time the quality of the work performed by the technicians was good. Over 23 years, we’ve had some bad technicians and First American has had to back it up with another company, so we’ve gone through that but that’s natural.

I am a licensed CA real estate agent for 15 years and I am responding as an agent and a consumer who recently selected First American Home Warranty as our home warranty company on a recent purchase. We had a plumbing leak several weeks after we remodeled and moved into our property. The leak occurred in our master bathroom which drained into our kitchen causing significant damage. It was a strong flowing leak and we called First American for service. They unfortunately couldn't get a vendor out to our property for 2 days. They offered us to go to an outside vendor not on their list to handle the claim and stated we would get reimbursed with prior authorization from them for the work needed for completion. We followed all steps correctly and called to receive authorization, which was approved, provided the invoice and work print up to them as requested.

I've used First American a couple of times. One for a dishwasher and for a garbage disposal. Both were positive experiences, the technician was on time and the fix was good. Also, when my furnace had gone out, it was replaced and I saved a bundle of money on that. They did a great job with an energy-efficient heater and it worked fine.

First American had the most comprehensive plans and it's quick submitting a claim with them. If it's something that's an emergency, it takes a few days. But the longest that I've waited for something to get fixed was a week. The contract mentions that I don't get to pick the technicians that come to our home. But I'd like to get to pick who I want to work with because there are some local people who would probably work with them that they don't use. They keep going to the same people.

My experience with First American has been very pleasant. Submitting a claim was marvelous. The technicians who came to our home were all polite and told us exactly what was needed and what was covered. Each one of them has been very nice. In fact, we have referred at least six people to First American.

It would be nice to talk to a live body from First American instead of having to go through the prompts. They never used to do that years ago, so it's kind of a pain in the ass. But other than that, they're good. I'd recommend them.

First American replaced the furnace and the air conditioner in my house. Most of the time, submitting a claim is pretty straightforward and depends on if they have a contractor in my area or not at that time. When they do, it usually goes smoothly. When they don't, I contact my own contractor, pay them, submit invoices and get reimbursed. They are always upfront about what they're going to pay for and what they're not.

I called to follow up two days after submittal. They told me there were no repair companies in my area (well populated area of sc). I asked to speak to a supervisor who then hung up on me since I was demanding for someone to be assigned to my case. Will never buy a warranty through them again.