First American Home Warranty Reviews

We made a claim. They dispatched a less than reputable vendor. The vendor made an appointment 3 times and did not keep it. Delays caused more and more damage to the home. After 7 calls to the First American Home Buyers Protection company and hours of holding they got the vendor on the phone and vendor showed up for 15 minutes and left. The assessment was difficult to obtain after 4 phone calls to the vendor, they made a quick negligent assessment. Warranty company would not resolve issue and we dispatched another vendor after no avail.

My experience with First American Home Buyers has been fine. I'm very happy with it.

Every time I call and I need somebody to come out, First American get a hold of me right away. They've come out very pleasant, quickly doing the job professionally. I'd recommend them to a friend.

I first heard about First American through a friend of mine. I have only submitted a claim once since I've been with them. They fixed a knob on one refrigerator. It was smooth and easy. He was knowledgeable and was able to answer any questions. The person sent was a little bit longer than I expected him to be. He was not able to get it fixed overnight. He had to wait and come back. The wait was a little bit longer than what I expected but still that's the way it works. If my refrigerator was completely out, then I would probably have a lot of food spoil if it were. But so far, when I call them, they came. They did what they said they were gonna do. I would recommend them to a friend.

I had a very good experience with First American because they responded immediately. I'd recommend them to a friend.

My mother-in-law told me about First American. Their technicians were knowledgeable, courteous, and were able to answer my questions. First American's good. I would recommend them to a friend.

December 2015: It has been 3 months since initial claim was opened. The repair has still not been completed. 20 minute on-hold time for customer service is unacceptable. Messages left for claims rep were NEVER returned (the only time I've spoken with claims rep is when she phoned me, unaware that I'd left multiple messages). Messages left for supervisor were NEVER returned.

I've consistently had a really positive experience with First American.

I found First American on an online search and I contacted them on the 800 number. This is my third year with them. I've only done one plumbing visit and one other visit and those were smooth. The plumbing had to come back again because the contractor didn’t do a good job. So he came back but he fixed it the second time. And the garage door went out last month and filing was very smooth. I tell my neighbors to buy First American and I've had good experience with them, and I have peace of mind by having it.

First American is dependable and accurate. Usually they call me back within the first 24 hours and the claim has been taken care of. I'd recommend them to a friend.

My experience with First American has been great. It is easy. I would recommend them to a friend.

Found out we had a pipe leak in a house we had just purchased. After placing a claim the company sent out terrible plumbers who wanted to do with irk that didn't need tone done. I called and asked for a second opinion and every day had to talk to different representatives who told me different stories about what they needed from me. The whole time my family was living in a hotel because the water was off in my house. After a week of trying to get any plumber to call me and having to listen to condescending representatives, we had enough. The warranty never helped us get a plumber to fix our leak or call us back when they said they would. We ended up paying for the repairs ourselves. I would never recommend this company to anyone. The money you pay is a waste for they don't provide any help.

My experience with First American was very good. Their service was quick and I would recommend them to a friend.

Submitting my claim with First American was an easy process. I go online, submit a request for service, and usually get a call the next day. Their reps farm it out to their subcontractors, then the subcontractors show up and fix the problem. Their contractors are great and I haven’t had any problems with anyone. The quality of work has been great, too. I have recommended FirstAm to others.

Submitting a claim with First American has always been easy with the exception of today. It wasn’t a bad incident but I called in a claim on Sunday and did not hear back. But then I called back today and they definitely got someone out to fix whatever the problem was in a timely manner. And all the contractors that they sent have all been good. Plus, the quality of the work that's been performed has also been great.

I had a couple of claims with First American, and the guy would take three days to come and fix it. Then say that a part is not there and will take another two weeks to come. I also wanted them to fix my hood light and then two contractors came. I’ve paid the money but it’s still not fixed. So I was fed up with all the nonsense and cancelled my contract. The plumbers come and tell that “No, this is not covered, that’s not covered, there’s only two things that’s covered”, but when we signed the contract, it says that everything is there. It’s like I paid for the visit charge and then they don’t come and fix the problem, which is a waste of money and time.

My realtor purchased First American for me. The last claim that I submitted was so easy and the contractor was awesome, and it was fast. And then I had one experience in the past year where I don't have hot water for a couple of weeks, so that wasn’t too great of an experience but this year it has been great.

I have had this warranty for 6 months now. The first time I used them for a garbage disposal problem it took time to get it resolved... Resolve but took quite some time. It was not urgent so I was ok waiting. This time it's a fridge that stopped working. Made a request online at around 5 pm (Nov 30) on Monday. Claim automatically got assigned to a contractor and I left messages for the contractor. Contractor calls me back on Thurs saying that he can come on Monday. So 1 week for him to come and do the diagnosis and all this with no fridge at home. I would think a fridge is something that needs to be taken care of sooner. But not sure what to say. I have left messages with them (First American) again and am waiting to see what they do. Not expecting a lot.

Submitting a claim to First American was easy. I call in and they're there 24 hours. There had been times I have to call several times a year. There are some frustration with having to retell what's wrong and the agent getting a little frustrated as well. But overall, it's been okay. Technicians have all been good. They tell me what's wrong and I haven't had any issues. They may not agree with First American, but they have to go by what they will and will not do. Overall, I'm satisfied.

I was with American Home Shield and I wasn't satisfied with their service; and I heard that First American did a good job, so I went with them. Submitting a claim online was easy and the technician they send and their work has been good.

When I purchased our home, it came with the warranty from First American. Submitting a claim was very easy. I didn’t have much interactions with their representative because they contacted the provider and they called me right away. I didn’t have to deal with anything other than the initial launching of the claim. As for the technicians, they called and talked to me about what they had to do, came and did that, and it worked out just great. It was excellent work.

When we bought our first home, it came with the one-year warranty from First American. The claims reps have been fine, but I prefer to submit my claim online. Technicians have been great.

I called First American 2 months ago regarding my AC/heating system. They sent out a contractor who came to my home 3 times (never had the right tools or equipment to fix/had to come and fix something else/never finished). Finally on the 3rd visit I am told I need a new system. First American told me there would be 780.00 in uncovered cost. I agreed then waited for the contractor to call me. They never did so I called them, and they send me a proposal with almost double the uncovered cost. This company is negligent, irresponsible, and their contractors are a joke. 2 months later and I don't even have a thermostat that they started installing 2 on their second visit.

Overall, my experience with First American has been great.

First of all let me say it is very hard to understand the majority of the customer service agents I've spoken to over the last few days and there have been quite a few. I have been disconnected multiple times while trying to get issues resolved. Very frustrating. I called on a long Thanksgiving weekend because we needed two circuit breakers replaced. Half of our house was without electricity. They were not able to find someone to help us even though we have small children in our home. I had to hire my own electrician and I am not too confident they will honor the preauthorized reimbursement.

Wait time when you call them are ALWAYS at least 20 minutes. I have even waited an hour to speak to a representative. They are very unhelpful. While submitting a claim was fairly easy and straightforward, getting the work done in a timely manner has not been. I have heard many excuses about why ordering a part has taken so long. Their communication with who they subcontract the actual work to is very poor. No one seems to have any idea about the barriers to getting my furnace fixed. They have claimed they have "expedited" the ordering of the necessary part and it has now been 2 weeks and the water heater is still not fixed. I had family in town and needed my water heater to work...

This last time on the water heater issue, the company that First American sent went beyond expectation. That was not so on the previous experience back in the summer with the air conditioner. It was a negative one and it had to do with their willingness to try to work with our special needs. This time, First American assisted in expediting the service for me. It was a Friday, we have illness and we had a water heater going out on us. I was able to talk directly to the owner of the plumbing company and he got a service on Friday when at first it did appear that it was going to be after the weekend before anybody could take care of it.

I have used them several times because it is the warranty that was sold with the home. They have the worst customer service: hold time for over 30 minutes, takes forever to complete any appliance call because their providers have no idea what is covered. My poor tenant has been without a fridge for two weeks waiting to find out what is covered. No one follows up.

When I first moved in about more than five years ago, the previous owners had First American, so I went on to go with their policy. Submitting a claim has been alright. They're not the fastest to answer the phone but I haven't had any problems with them.

Each time I request a service, I am initially referred to a company with a very low rating with the Better Business Bureau. The first time it was a F rating. The company did not complete the work and after 3 weeks I was able to get a better company only by going through my real estate agent who complained to the saleswoman who sold the contract. The customer service was worthless at resolving the situation. They always have "higher call volume than normal" and waits on the phone of more than 30 minutes are normal. They state that they have a call-back service but it is "unavailable at this time" so you have to wait on hold for all the time until an operator is available. If you have a problem, then you have to wait on hold again for an additional 30 minutes until the customer service representative can try to contact the provider. On top of all that, they screwed up my billing and keep sending me bills for a service I paid the provider for.

First American is exceptional and I'm pleased with them. I haven't had any difficulties submitting a claim, it was easy. Their claims representatives and technicians were courteous, knowledgeable and explained thoroughly what they were doing. I referred First American to my parents and they are pleased with them as well.

First American was the warranty given when we bought our house. Submitting a claim is easy and I never had a problem with the technicians sent. They do quality work.

The employees of First American are very responsive and quick to address my concerns. Everything has been good.

I got First American because I felt that they have better service at that time. First, they sent a plumber to fix the toilet but there was still a problem after the repair. I'm not impressed at all with that company and don't want them to come back to my home ever again. I paid but I didn't sign the paper to say that I was satisfied with the work.

We've had First American for many years over several homes and they are Godsend. The best money I've ever spent and I have recommended them.

Overall, First American has been an excellent service and it’s paid for itself over and over. Submitting a claim with them is very easy and I like that I can do it online. My experience with the technicians has always been very positive except for one situation where I ended up spending quite a bit of money for a replacement unit on my AC and they did a really poor job. Nonetheless, I'd recommend them.

So far, it's been good with First American. We placed a claim yesterday because of our circuit breaker was faulty and the tech came out this morning and replaced it. The tech also said that he was gonna let FirstAm know that there was a problem with the heater, too. Everything went smoothly.

My friend had First American for a long time so when I bought a house I chose First American as well. There’s only one problem that I have with them. When my property became a rental property because I’m overseas, I asked for everything to go through my property manager, and I gave them all the information, phone number that they can contact regarding everything on the property.

It hasn't been long since the reps from First American were out here and replaced some stuff on my stove. I was well pleased with everything and they were very good about all of it.

We gave First American a try because they covered more things and they had great reviews in reference to customer service and outstanding contractors and we've been happy ever since. It's very easy to submit a claim - no problem at all.

When we bought our house, the people who sold it had given First American to us. Submitting a claim has been an easy process and they have good claims representatives. The technicians they sent out were always nice and polite and the quality of work they've done has been great so far.

Our experience with First American Home Buyers is good. Submitting a claim was straightforward and not too difficult. They have an online process but I have only called in my claims. The claim representative are confident and know what they're talking about and always satisfy my requests. All the technicians that came out from the company are experienced and their work is good. I've never had to have anybody come back to repeat what they've done. They give the best service from the time I called for service request until they come to my home and fix the part. I'm happy with the service. But if I was to recommend an improvement, I would have a process to have emergency work on a request. Although they do have it I don't believe their response is as fast as it could be.

My refrigerator is still working but the motor is making a terrible sound and I lost $200 worth of food the last time. He replaced some wiring and got it working again. But the motor is still making that sound and he did come back out. The guy said that he can't do anything about the motor or the compressor until it goes completely out. There's something wrong with it but they won't do anything and that upset me. It took them a week to get out here and get it fixed. When I complained, Conway Appliance called and they try to be nice.

A water pipe broke inside the wall of our kitchen sink and we called to get First American to send a plumber out to our home. They said they would have someone call us in three hours due to the severity of the problem. We never received a call, so we called the next day and were told that they could not find a contractor and no one would be able to come out for at least three days and they did not consider our situation an emergency because we could cut the water off. My husband called back and argued that this was indeed an emergency since we could not use water in our kitchen sink and they finally called AZ Plumbing and Air Conditioning to come out. They sent someone the next day from the plumbing company and it got worse from there.

We've had First American for years. A few years ago, I had a claim regarding my pool equipment and I removed the company that came to the property. This time, it was really good. The guys were sharp and took care of everything. They did a good job and were very informative, too. I was very pleased and they were really responsive. I'm very satisfied with FirstAm.

I submit a claim over the phone and it's easy, but some of the providers are not professional, I found, the office part of the repair service not the actual repairman. The representatives I speak to are usually courteous. The issues that I have with the office of the technician are that they don't answer the phone and their voicemail is full. They turned in a bill saying I did not pay but I did. The day that the serviceman was out there, I paid it with my credit card. And it showed up on my credit card bill so I knew it was paid, but I didn't know that instead of Infinity Appliance it came out as something else, which was completely wrong to me. I called and asked if I got a bill from First American because I didn't know that anybody was complaining when it wasn't paid. When I got the letter from First American then I called Infinity Appliance, they said they have to get back to me.

The previous owners of our house had First American we continued the contract. It is a cost-efficient and convenient experience. As for my recent claim, they booked someone to come and the technicians showed up on time. They were very helpful and they checked out everything I asked them to check out, and fixed things. It was great.

First American Home Buyers Protection plan is the worst. My built in microwave didn't work so they sent someone to fix it and the problem came back within 3 days. They sent the technician out again and they made some excuse that it was missing a part and it was not covered under the warranty. My oven range was also not lighting and they couldn't fix it because they couldn't identify the model number. Pick another company for your protection plan.

My experience with First American was good. They finished the job quickly and I would recommend them.

When we bought our house, First American was offered at the realtor's office and we took it and everything has been good. I only had one problem when I got charged twice. I paid them and then they cashed the check and tried to collect again from the insurance company. But, every time I have a claim, they take care of it right away. They call me back, have the contractors call me, and schedule the service and we've been happy with that.

3 hours on phone with 4 disconnects while waiting for a supervisor. Absolutely horrible to business with!!!

When I bought my house, I got a year of First American free from the previous owners. I've never had a problem submitting a claim with them. Their claims representatives are courteous and friendly and the technician was efficient. The quality of work that was performed is very good.

When we bought our house, the sellers had First American and we continued with it. Submitting a claim with them has gotten better. In the beginning, it was extremely difficult trying to get hold of them and their website is not super user-friendly whwther looking up information or seeing what your history was. But their claims representatives are usually nice and helpful. The repair people that always come here are extremely helpful and nice as well.

Friday I came home to find water slowly leaking through my basement ceiling. It just wouldn't stop, and it had already done significant damage to the ceiling and wall. I called First American who said due to continuing damage it would be declared emergency repair and someone would call me to schedule an appointment 1st thing Saturday morning. No one called, so eventually I called the plumbing company they had told me would be here. The company said they were not told it was an emergency and would not come out until Monday. It took me 5 hours to finally get through the automated waiting system to talk to someone at First American. The system said someone would call in an hour, but I kept getting blank calls from them where no one was on the other end.

I'm satisfied with First American, although I haven't had to file a claim yet.

I've had First American for 14 years and have been very satisfied till yesterday when I called to put in a claim on my heating system. The only thing that's not working is the igniter that was put on last year. So I wanted the same contractor who did it last year. They've been out to my house about twice and they're nice but I don't have the paperwork on it so I asked to talk to somebody to find out who they were. Their claims representative had always been nice until yesterday when she was no help. I've got North Star coming out today but they shouldn't have to come out because they are not the same people FirstAmerican sent last year to do my heating.

First American was packaged with the house when I bought it and I decided to continue paying for it. I opened a claim this year, which has been a headache because of their very long wait times when we call them. It took 30 minutes to be able to get to talk to someone because they didn't have enough staff. Then I’ve had three separate techs come out to manage the same problem, and another claim that was taken since June and is still not closed yet. So, that one is a problem. Otherwise, they’re great. They do good quality work, and are always trustworthy to get the job done. I've had their services for about eight years and it has always worked out for me.

We like First American. We got the policy when we bought the house and it's been years. Claim submission is usually very good. The only thing is sometimes I have to wait a little while to get an operator. But the representatives are excellent and always very helpful. The contractors have always been good and have a good response. It’s an awesome policy and I always recommend First American to anybody who owns a home.

I just call First American Home Buyers Protection when submitting a claim and it's easy. The representatives I talked to answer all my questions and were courteous. Also, the contractors they sent were nice.

Submitting a claim used to be very good, but recently, it has been extremely bad. It takes them forever to get somebody out because they didn't have enough people who could come out in a timely fashion and provide the service. We had an electrical issue that took over a week before we could get somebody out. It wasn't even eligible for a claim because it ended up being something completely different. Then, we had a similar issue on my rental property where one of the outside faucets was leaking and somebody came out and did the repair. Then they went to my personal residence where we had a similar issue, and they said, "No, it wasn't covered". In the end, I don't know what's going to be covered and what's not. I'm thinking about trying to switch now because I'm really frustrated with the level of service that we're getting.

First American is a good company because when I call them, it doesn't take too long for them to call me back. It was easy submitting a claim, I get the help I need and they answer me in the proper manner. The claims representative was courteous and answered all my questions. Having First American is very handy because I'll pay no insurance on the side or on other agencies which might be even expensive.

We have a lot of appliances at home and I’d rather pay over time than having to incur like a big expense, which surprised me sometimes especially with air conditioning costs. It could be very expensive, so I need to be able to plan those things out. So far so good with First American. I’ve had some issues a couple of times with the policy not covering everything that I had expected. It just covers the minimum and so I'm left with spending a whole lot of money trying to fix whatever goes wrong. At one time, a technician came over and didn’t fix the problem properly. I’ve had issues with quick and very easy fixes and I’m not really happy with the work in terms of how it was done. It could have been fixed better. Also, when reaching out to them, the menu is pretty long before I get to input my data and it takes a while. But the customer service are pretty good and I’m satisfied with First American. I would recommend them.

When we bought the house, the previous owners did the home warranty for the first year and we kept it because it was an older house and we'd have issues soon. But when I have to call them, the longest I've ever had to hold was for an hour. And we had problems with some of their repair companies. They're more difficult to work with. First American say they screen contractors very carefully, but they don't. It's good that their claims representatives were courteous however a couple of times, they switched us over to another repair company. We had a claim on the pool and their contractor wouldn't call me back. Then we had an air conditioning problem and we ended up paying the repairmen cash because they told us we're in the low priority or 8-10 days for our unit to get fixed.

They send you a wild goose chase! I called 15 times this week, they have a 'policy' that if your fridge freezer breaks they will send someone out within 24-48 hrs. Guess what? I called 0645 Friday, it's now WEDNESDAY and nothing. After several messages on the site, that your 'claims' specialist is supposed to contact you within 24 hrs, no.... I have KIDS, no fridge, a mess, and the holidays with food defrosted and they send me back to the mainline when I ask for a manager.

Submitting a claim with First American has been pretty easy. The quality of the work I'm sure is fine, but they tend to get the cheapest contractors in whatever area that they can, and so they're not always the highest quality based on my experience in the past with them. I had one guy come out and do something one time, and I had a recurring problem. And then, I find out he was no longer on their contractor list, I guess he had got enough business to get out from umbrella. But that's just been my observation. I could be totally wrong.

I don't know why I selected First American, but I did. Many have asked what I thought of them, but couldn't answer because I never had a claim. Yesterday our garbage disposal died as did the hot water recirculating pump. I called First American at 8:30am to file the claim, received a call from a plumber, (a top plumbing company in the area) who arrived at 11:00, replaced the disposal with an identical product, left to get a part for the recirculating pump and had that replaced by 12:30pm. The pump that he replaced, according to on-line reviews, is a better one than the contractor originally installed. Can't ask for more than that.

Anytime I've had a problem First American has been able to get me taken care of quickly and I haven't had any complaints. When I had a plumbing problem with my toilet I called them. It was on a Friday and they said that the people are coming back within 24 hours. But they wouldn't touch base with me, took all my information and said that if I had any questions I could follow up, which I didn't. So then on Monday, I contacted the company. It was supposed to come out and I said, "Hey, I don't know if you guys got my information yet, but I needed somebody to come fix my toilet". And within an hour, somebody called me back, came over within a couple of hours and fixed my toilet.

I'm writing this review in the hopes that I can help others who have also written about how difficult if not impossible it has been for them; like it has for us; to get First American Home Buyers Protection to adhere to the contract that we signed and have paid for monthly; for nearly 2 years. Actually 22 months is the length of time that we have personally been under paying Contract with FAH. This review is from Californians so I can't comment on what their service is like in other states. However what I can testify to is that from a leaky toilet which caused so much secondary "structural" damage and took FAH from start to finish over 4 months to finally complete the request for the work order to electrical work-orders being placed the customer service as well as follow through on FAH part has been atrociously negligent.

I had First American since 1977. With the most recent claim the guy that came out said this is a warranty item and gave me the number to call the people and it work until now. My interaction with the technician was five minutes at the most. I showed him what ladder to go upstairs to the hot water heater. He went up, I stayed down, he came back down, and gave me the paper with the information on it. It went fine.

My experience with First American has been good. Submitting a claim has always been easy. The technicians that come to our home have all been polite except one and I will never have him back. The quality of work was always good except for his work. Overall, I would and have recommended First American.

First American Home Buyers Protection came with the purchase of my house. It is relatively easy to submit a claim, and you can do it online or call them on the phone. For the most part, a lot of my experiences are good but I've got a couple of bad experiences with them. One was with the plumber. When I first bought my house, someone came and walked in the house and then he walked out and did nothing. He said that one of my toilets wasn't properly installed which makes absolutely no sense. What it turned out was the wax ring on the thing. It was just a totally bad experience, and I've had a couple of experiences as far as contractors not really responding in a timely fashion. Then there are other things such as I had to pay extra for little things. I always add on for things like washer, dryer and other things. Just like everything else, everything starts off as a good buy.

8 phone calls. No call backs (when told there would be follow up within a very specific time period). Put on hold to "research" the claim and disconnected. Call back and they have no information or record that I made prior calls. The recommended online application tells me I have to call. I cannot imagine the situation where I would recommend this company.

When I bought my house in 2004, the seller provided a year of home protection which was First American. I just kept it up ever since. I don’t like their automated system because I never know if they’re understanding it. So I find it easier when I speak to someone whenever I submit a claim rather than trying to do it through the automated system. When the automated system says just to give one word or two words of what your problem is, if you just say stove, that doesn’t tell them what the real problem is. I have to go further into it.

First American was offered to us when we first bought our home and we continued it. The online doesn't work for the submission of claims but the claims representative was good. The technicians were all courteous and able to answer all our questions. We've had a lot of work done. We had this for probably 10 years and there's good ones, and there's bad ones. First American has definitely met our needs and their overall quality of work have all been good except for the refrigerator work.

Heater issues that were resolved the first time. Excellent service.

A friend who is a realtor had First American and she told us about them. We called First American and they came out. Then our water heater went out after that. We've never had any trouble with them submitting the claim. We submit it and sometimes wait a little longer than I want to, which is not even really that long. The contractors have all been good. It's like nearly we're getting it free, but of course we're not. We've had several things that have gone out and then we were covered. First American is a good deal to have. I've been with them for several years now and they are excellent.

Submitting a claim with First American was a little difficult. My roommate, Julie, made the call because I had been in a car accident. House Pro, the contractor for my air conditioning service had come out and cleaned my coils. They talked me into a contract with them to come out every six months and now, I'm having a problem with them. There's also another time when an electrician came out and said I just had to buy fixtures and take care of it, but I had difficulty because it all ended up being fixtures. I've had a leak in my bathtub that they'd come out to try and fix and It's leaking again. I haven't taken care of it yet, so I've had nobody using the bathtub. It's been caulked and checked and we're going to cut underneath to figure out what's going on.

I would not recommend this company to anyone. We recently had a problem one morning where our shower would not turn off. In addition we were also unable to shut off the main water supply in our home to fix the shower because of a locking nut installed by our irrigation company. Therefore, we had a running shower and no way to turn it off. We needed a plumber ASAP. We decided to contact First American for help. They found a plumber, a plumber that couldn't get out to our home for at least 6-8 hours. When we explained to First American that wouldn't work and our emergency needed more immediate attention they were unwilling to work with us.

My garage door opener failed on my newly purchased home, trapping my car in the garage. I called First American and established a claim. I was told that I would receive a call from the contractor within 48 hours just to set up an appointment. I requested to call my own provider and seek reimbursement but could not get through and waited for 30 minutes on hold. I did receive that call eventually just under the 48 hour mark. I could not wait the 48 hours. I called another service technician and arrived within the hour and had my car out and ready to go to work and fixed the issues.

The process of submitting a claim with First American can be easy if it's not a weekend or a holiday. But if there's an emergency and it's during the weekend or on a holiday, we've had to call other people because they can't make it. They will answer my call in 48 hours, but not promising service. Also, submitting a claim with them can be easy if you see a problem coming, like we have issues sometimes with our plumbing. If you get on top of it, it's fine. The contractors that have actually come out to our home are great and usually very good. They've given good service with the good quality of work that they've performed in our home.

We've had First American since we moved here in 2006. My most recent experience with them was with a pump motor in the pool. We just had this same exact thing done in May, and we weren't thrilled that it went out again in less than 6 months. We had Britton Pools and we told them the same concern but they said that First American would not replace it with a new one. They did what they said they were going to do and it looks like it's a newer model. So far, so good. They were good communicators - they called ahead. They did a good job of communicating and explaining things. She went through how it would work and that's what would be provided. Britton Pools was a good company. Overall, I'd recommend First American.

Seller for my house paid most of the coverage but I had to pay a part. Immediately had to file two claims. The first contractor was incredibly late, did not call to notify me of this problem and then didn't resolve the problem when they were there and then made the situation worse by their work. This was on a Friday. Tried to call FA all day Monday - they were always listing as "high call volume" and even when you get through, the reps are offshore and can't really understand basic English so they can't resolve the problem. After contacting the realtor who suggested the warranty, I got in contact with the local US based sales rep and worked with the local customer service rep in the US and they were terrible. Finally got the problem solved after 5 days but had to deal with the issue all of that time.

I've had First American Home Buyers Protection for about seven years. I do all the claims online and it's very easy. The contractors that have been sent to our home have been professional and done a good job. It's a good service, and I'm happy with them.

My experience with First American has been great. The claims reps were nice and do what I need them to do. The technicians were upfront about what the issue is, what will and won't be covered.

We have been dealing with this company since 10/6/15 for a broken range/oven. It's almost impossible to get a technician to come out however one did. Ordered a part, it didn't fix the problem. Now the insurance company can't/won't give me a resolution to getting the stove replaced. It's a $4,000 unit and as senior citizens we need a stove for cooking as both of us have health issues and special diets. There's always some kind of BS reason why the CS person can't give us an answer. I'm fed up with the elder abuse and elder fraud by this company. Why are they still in business to rip off hard working consumers?

We already had First American when we bought the house so we just kept it up. Submitting a claim depends on what it is. Sometimes it's hard, sometimes it just goes smooth; sometimes I have trouble, and sometimes I don't. The claims representatives were friendly and able to answer all our questions, but sometimes they're not. About two years ago, there was one contractor I had a problem with because he came to the house dirty and smelly, so I told them I didn't want to deal with them at all anymore. But overall, I am happy with First American and I have recommended it to somebody.

My realtor recommended this company when I bought my home. To be fair, was ok up until now. Reported water heater outage 11 days ago, they ordered new one yesterday! Was assured it would be installed by today. Trying another Co. for 2nd property.

I submitted two claims on the same day to First American. First one was for the garage door - that went well. The guy showed up on time and was ready to handle whatever the problem became. Before long, he was on his way having the problem resolved. The other claim was not good at all. I've had some claims over the 10 years I've been with First American that were not so bad but this last one seemed like nobody was on the same page as me.

I'm a realtor and I usually tell people that I have First American. I recommend them because I hear bad comments about most of the other ones and I just said that I had First American for 12 years, and have been happy with the service I've received within the last few times. Submitting a claim by email is very easy. The technicians who came to our home were usually nice. Sometimes they try to push me into buying new products versus merely fixing the item. But most of the time, the quality of the work that they performed has been good.

I wouldn't trade First American for the world. The process of submitting a claim is simple. I can either call or go online. Typically, I call. I like to have a person. The claims representatives are Johnny-on-the-spot. I only had one problem with one technician. It was our hot water heater. But other than that, I haven't had any trouble at all. I do recommend them. They're great.

We've subscribed to First American for a while, and they're the best. The technicians that came to our home have been fine and their work has been very good.

Placing a claim on the telephone with First American is very tedious, although I'm satisfied with them overall and would recommend them to a friend. They want me to use my computer, but I don't use my computer unless I have to. They have a grouchy system and they'll ask a question. It's a recording and you answer. Then they say, "I didn't get it. Would you say that again please?" until you just want to scream. The interactions I've had with the technicians have been very nice though. I've lived here a long time and I've had only one technician come in who was rude. It made me uncomfortable so I called someone in the neighborhood to come stay with me while this guy worked. But everybody else has been nice. I keep all my receipts and write on these whether or not I liked the service people, and I usually do.

The plan from First American Home Buyers Protection was turned over to us when we bought our house. For the most part, submitting claims to them has been fine. The technicians that came out through them have been fine. We had a claim a few weeks ago for our heater unit but when I get home today I'm going to call either First American or the people that came out back because our heater is out again.

I am satisfied with my experience with First American Home Buyers Protection, but I feel like I'm getting ripped off. I feel like I didn't really know all the fine print. For example, it's supposed to cover sinks and I just found out that it only covers sinks if you could see an above ground something which I didn't have so I have to get that installed. I didn't know that when I got the policy. The fine print of the policy has tripped me up more than once.

The interactions that I've had with the claims reps of First American have all been good. It's better calling in and talking to a rep when submitting a claim. I give them my problem and they tell me who they can send out, and they ask the questions that they need, so it's been easy. That's why I continue to talk to a rep instead of going online. I'd rather talk to somebody. The technicians who have come to our home have been fine. They come in and do what they have to do. One tech from Sears came out for the dryer and she certainly was good. She came in and did the repair work. The part she needed was on her truck, so she didn't have to leave to go get the part, reschedule, and come back. I was impressed with her.

On a Friday morning, late October, our heat went out. We promptly called and filed a claim with First American. They said that their contractor would call us within 2 business days. Ok, first off... 2 business days when you have no heat? They did give us the contractor's name and number to call if we wanted to try to get them over sooner. We placed that call, and received a "Yeah, hello?" I said "Is this Tharp's?"... "Yeah, who's this?" I don't think this is professional, but I need heat so I continue. They come out late that day, and after diagnosing say that the unit could be repaired for about $1200. However, from their experience, First American would rather replace because it's an older unit and they want you to renew your plan, and not keep coming out here for repairs. They don't make money when they have to repair stuff regularly.

When I bought the house, the person selling it bought me a year of First American to close the deal. I kept the warranty because it’s an older house and I really like knowing what it’s going to cost. It's really good for me to know exactly each month how much I'm going to be spending on maintenance -- no sudden surprises because something broke down. Submitting a claim is very easy and clear. I do it online. The first time, I called in, but either way is easy. The representatives I spoke to were very professional and courteous. They are always trying to be helpful. I’ve only had one bad experience with the technician, but First American just provided me with a different one. First American is great and they know what they’re doing. I recommend them often.

My daughter who is in real estate told us about First American seven years ago.Submitting a claim is easy and our interactions with their representatives are positive. The technician who came was friendly and helpful. 90% of the claims that I've had have been quality workmanship. There's only been one or two times where the person was inadequate, and First American changed that and got somebody who was competent.

It's not feasible to talk to First American on the phone. I submitted a claim online because if you call in, you're on hold for 30, 45 minutes. The technician they sent to our home contacted me two days after I submitted the claim. He came out and said that the filter needs to be replaced, that it should take no more than four to five days. Since then it hasn't been fixed. It's been almost a month now. I'm pretty much very dissatisfied. There's no communication and promises are not kept. They have no follow-through.

I usually submit a claim with First American via the phone and it's fairly easy to do so. Usually, the technicians who come to our home are decent. However, the technician from Drain Go a couple of years back showed up at our front door smoking a cigarette and it was the most negative interaction we've had with that particular service provider. Other than that, I'm happy with First American.

First American was the only company that was offering warranty in the area I was living in at the time that I knew about so we chose them as our provider. Most of the time, their claims reps were okay, except for the time they wanted to lowball me on a commode. They wanted to give me a cheaper one to replace a really nice one that I had. But we refused to have that, took the money and bought a bigger one on our own. On the other hand, the technicians that came to our home have all been good.

We had an air conditioning service company that comes in twice a year and checks the AC for $59. Last spring, they came and said "Your duct work is deteriorating and it really needs to be replaced." I said, "Let me contact First American. I have a home warranty." I contacted First American, they sent a contractor out and he agreed, but then I didn't hear back for 2 months. I kept trying to contact him and First American said they would reach out to him. However he didn't respond and I don't know what has happened but FirstAm said, "We'll just send a second contractor out." He came and said, "I don't see anything wrong with your ducts. We can just clean it out." So that was one disappointment because I've been told that sometimes home warranties will do that. Other than that, filing a claim with First American was easy and everything else from them has been great.

After 2 1/2 months of continuous follow-up via phone and email AND two appointments missed by service technicians, my claim for the repair of my dishwasher is still unresolved. This company has continued to drop the ball. They don't send all the parts to the service technician, dropped the technician midway through the claim and then won't send a new technician until the parts are received from the one who has missed two appointments. I have lost a lot of time and work and even their supervisors don't call back.

Till recently we had auto, homeowners and umbrella with this company. A few month back we sold one of our cars, and informed First American to cancel that car's insurance. They cancelled the insurance of ALL our cars, and did not notify us. We only realized it when we tried to renew the registration and the DMV told us we do not have insurance!!! I then emailed my First American in-house broker to cancel all our insurance as we decided to go with another carrier. He did not even reply and did NOT cancel any of the insurances we requested. I had to call customer service and fax in some paperwork. With a little bit of luck this time they may actually do what is needed. Stay away from this insurance company. It seriously does not get any worse than them.

The house that I got had another home warranty provider at first. When my co-worker said that he's getting First American however, I joined him. Some of my experiences with this company have been good while some have not. Once a claim is submitted, there is a wait of a couple of days until the service call - in my experience, it's been for much of the week sometimes.

Submitting a claim with First American went fine and pretty smooth. And most of the technician they sent have been thorough.

When I bought my home, First American was connected to it for the first year. As far as putting in a claim with them, it's not a problem. However, I sometimes have problems with the people that actually come out. I had one where I had to pay when I had to put the sump pump in. First American didn't understand why. What happened was the guy had connected it wrong and there was water everywhere, so he had to come back out. Another incident was with the thermostat. The guy had to replace it, but he didn't put the programmable one that I had. He was supposed to come back but he never did. There were also times when it took a while for parts to come. This happened in the winter time with my furnace and we were frozen for about a week. But those aside, I have recommended First American to others already.

After 42 days of continuous follow-up via phone and email AND four service technicians, my claim for the repair/replacement of my cooktop is still unresolved. This company keeps on sending technicians that have said they are unable to diagnose and/or repair the cooktop due to missing/incomplete model/serial number. I have lost so many work hours because an adult has to be present when the service tech is in the house.

I have been with First American now for 20 years and would definitely recommend them. It is fairly easy to submit a claim online. As far as the technicians that they send out, some are good, some are not. Some are professional, some are not so professional.

I have always been satisfied with the services provided by First American Home Warranty. Would recommend them to a friend/family.

First American is a good choice for a home warranty company. Sometimes submitting a claim with them can a little frustrating. Doing it on the phone, it's a long wait but online, it’s an easy process. Their technicians have all been good.

First American Home Buyers Insurance was absolutely horrific. They sent incompetent "contractors" to fix plumbing issues who did more damage, did not fix the problem, did not accurately assess the problem, and then threatened a negative credit report when I refused to pay for services rendered. I would recommend avoiding them at all costs. While the concept is sound, you have no control over who they send to perform repairs. Think about it, they send the cheapest, less competent individuals over to try and fix your problem. In my case, they made it significantly worse with little to no recourse. Avoid this scam at all cost.

We had First American for a long time and the time when submitting a claim was really quick. And the last technician they sent out was great and he did a very good job.

My family members as well as my co-workers that has First American in their homes never have any bad marks for it so I also got one. Submitting a claim to them is 10/10. The system is fairly easy to use plus we're speaking to a representative. I never had any problem with any of the personnel. I've been pleased their technicians most of the time. It was kind of irritating because with my air conditioning had the same problem occurring for three different times, so I'll tell them I'm frustrated with that. But other than that everything else has been on point with First American, with the people that they deal with as far as the technician that come out to do the repairs. Keep up the good work! Hopefully First American will have more homeowners in the future.

First American was recommended by my real estate agent when I got my home. Submitting a claim with them online is easier than over the phone. The technicians they've sent vary from extremely professional to not extremely professional depending on what company comes on what day.

First American always checks back with me to make sure I’ve gotten what I wanted and it was done correctly. If not, all I have to do is call them and then they work the solution out to my problem. I would recommend them.

I had no problems submitting a claim with First American. It was very easy. The technician did good work.

We're having difficulties with First American. For instance, my pool filter is not working correctly and First American have already sent somebody out three or four times. They should just assign it to a different contractor and get it taken care of. I experienced long wait time with First American and they don't always send out the best contractors. I have a problem that keeps reoccurring and getting the contractor to come out has been extremely frustrating. A lot of times First American don’t follow up if I had a contractor that won’t call me back. I had to wait about a week for somebody to come out. So half the time, I end up fixing the problem on my own.

At Christmas time, we had an air conditioner go out. I submitted a claim and First American said they would have it filled in 24 hours. They couldn’t find anybody to do the repair and didn’t follow-up on it. I had to pay out of my pocket to get it done. We are now ten months into 2015 and they still haven’t done anything with it. They dropped the ball and gave every excuse imaginable like it being around the holidays. I said “Listen, I can get on the phone book right now, call a reputable air conditioning company, and get emergency service.” They said they couldn’t find anybody in central Florida, but it only took me about an hour to make four phone calls and find somebody.

To be up front, we have actually never had this type of experience with First American in the past which is why we renewed our policy but the actions of FA on this one has been so ludicrous, it wipes out any goodwill I have built up for the company over the last few years. Our house had 2, R22A AC units that were 20+ years old when we bought the house. The first unit went out a few years ago and when we called FA, they told us the technology was old and it was impossible to replace it with an R22A unit, and that we had to install new technology (A410) which unfortunately did not work with the inside heating coil. As such, as would have to pay for the replacement of inside heating coil in order to fix the AC unit. We said ok.

We decided to stick with First American because we had it when we first bought our house. Submitting a claim with First American is easy. We just go online, submit our claim, and then they call us to make an appointment. Technicians have been friendly and we've had no problems with the quality of their work. They fixed whatever is needed. It's an easy way to take care of our home.

I wouldn't recommend First American to someone else. I like to pay my bill on an annual basis and I've never authorized them to deduct money from my credit card or on a monthly basis. But they went on their own and started to do that, which was a big turn-off to me. I'm going to pull the plug on them too. Also, they charge a $65 fee whenever someone comes to my house to do anything. Sometimes the work is so minor that they're there for three minutes, and they tell me that they can fix something but there's more of a major problem with it. But they're not replacing it because it still works. They're going to do two minutes worth of work. So I pay $65 knowing that they're going to have to come back again at some point. So the whole system is rigged against the consumers. As for their technicians and the quality of work that they do, there are people that are good and there are people that are not good where they never come back again.

I wanted to be prepared, so I looked into home warranties, and decided to go with First American because of their price. I've been with them for about six years, and submitting a claim was very easy. Most of the process is automated now, but if talked with their claims representatives, they’ve been very friendly and professional. I’ve had several technicians come over, and have had some good and bad experiences. But every time I've had an interaction with them, they were very knowledgeable, prompt, and took care of the job.

I purchased a home several years back and it has an insurance with First American. And submitting a claim has been good so far. They are very responsive and usually comes within a reasonable amount of time. Although, the quality of the work varies, sometimes it's good and sometimes not as great.

An insurance broker friend of mine referred me to First American. I've only made two claims recently and so far, they've been short and sweet with decent quality of work.

I've been using First American for the last eight years. The submission process is easy online or on the phone and the assignment of the contractors usually is fast, so I'm happy with the process. The technicians sent to my home are not always professional. I have reported at least one case of bad behavior and hopefully somebody follows up, but on average I'd get contractors that maybe not great and I would understand this to be a function of the fees that they're paying these contractors. My expectation that has adjusted over the years is not to expect a great contractor for the price, but they typically get the job done.

We have had 2 claims. 45 days without a working refrigerator. As of 10/14 it is partially working. It cannot be fixed 100% because we must paid someone to pull the refrigerator out so their technician can look at the back of the refrigerator and determine if it can be fixed. Water leak in attic and bad pressure regulator valve. We had to fix it ourselves because their plumber never showed up. PRV - installed but not set correctly and they broke the box it was in. 2 weeks later it is still not replaced and we fixed the pressure ourselves.

First American was the home warranty company that came with the house. I then investigated and determined that other companies were more costly. When I submitted a claim their representatives were a nice set of folks. They got back to me within 24 hours and got a person scheduled out here within a day. The technician they sent was very helpful, professional, and did the job quickly and efficiently. My sink is no longer leaking, so I'm very satisfied.

The guy from First American was very helpful and friendly. He answered all my questions, went right to work, and finished quickly. I was very pleased about that.

I had a very good experience with First American Home Buyer's Protection. Recommendable!

When I got my house, I wanted to be secure and have a warranty for everything so I got First American. Their claim submission is good, but the only thing I don't like is it takes too long for them to send a technician. When it's something urgent, we cannot use it always. For the last two years, it takes 2-3 days before somebody comes to fix the problem when they say 24 hours. But everything is good with respect to the work quality of the technicians.

I wasn't totally satisfied with the people that First American recommended to fix my leaking problem. They sent out a guy from Plumbing Works. He got it fixed but ended up hooking the hot water and the cold water the wrong way on the washer and dryer. So the cold water goes in the washer and that was not so good for somebody that's in the plumbing business. Everything is operable since the repair. Other than that particular part, I'm satisfied with the experience with First American but if I ever needed to have plumbing stuff again, I wouldn't want to go with the same place.

Submitting claim to First American Home Buyers Protection is very troublesome. I am not an online kind of person. I would prefer to call and submit the claim but sometimes calling in takes so long too. I've tried to do it online but it just never seems to work out and so I end up calling. If they could just have something that's easier to go through by telephone, I would be much happier. Another issue is that they keep sending contractors that never solved my problem. They said they can't really pick and choose who they send out.

We bought a short sale before this house and there were a lot of issues. So we got First American for a little protection when buying a house which is not new. We've been with them for as long as we've owned the house. I hate their automated phone system since it never understands a thing I say when I submit claims. But the people are normally nice to deal with.

I submitted a plumbing claim for a recently purchased property. First American sent a plumber who promptly informed me that First American would not cover my claim. The plumber was more than happy to provide an outrageous estimate on the spot. I had no interest in paying $900 to have them run 15 feet of pipe. I instead spent $40 at the hardware store and 30 min of time to complete the project myself. First American is now insisting I pay $60 for the service call. This whole process raised some serious suspicions regarding the legitimacy of this company and their relationship with their contractors. Smells like a scam to me. Buyer beware!

Everything with First American was okay. I've had a few claims and it worked well up until my most recent claim experience for a plumbing leak was made horrible. They ripped open the wall and made a big mess, then sent somebody in to patch it and they did a crappy job. So I'm not happy and maybe I won't renew with them because now it's gonna cost me to bring in other people to fix what they're supposed to fix but didn't.

Submitting a claim with First American is very good to not so good. But overall, it's okay. I used them often because I have another property that requires a lot of work. I normally deal with them a lot through the internet, but I spoke with someone the last time and they were very nice and helpful. It was an easy fix. There wasn't much to be fixed other than to reset an item in the kitchen. The technician was prompt. He arrived toward the end of the allotted time, but he was okay. I requested that he call before he arrived and he did.

Thank you very much for resolving the issue that I had with the hot water heater. In the following days I also had a refrigerator go out. After much ado I was finally connected to a Claims Resolution Supervisor. My service from that point and forward was over-the-top due to Alena **, a very special Claims Resolution Supervisor. She went out of her way to assist me in every possible way that she could. I truly believe that I have never received such awesome service in regards to getting every issue resolved immediately. Because of Alena I would love to be able to give First American Home Buyers Protection a five star rating.

First American has been okay, no major issues. However, better communication on what is and isn't covered before we have a serviceman come out would be nice, because sometimes they come, and then say, "Oh we can't do that."

First American came with the program when we purchased our house 3 years ago. We've had more good than bad experiences when submitting a claim with them. Back in the beginning, we had one technician come out and it wasn't a pleasant experience. When I called in to dispute what the tech was saying with what actually happened, it seemed like First American was not on my side and I wasn't even heard. They said, "It's what the contract says. We have to go with the contractor." So when I have any kind of plumbing issue and they tell me that this tech's coming out, he's not allowed on my property. He was a huge jerk. This was in the first year and since then, everything's been fine.

I don't like fixing things so I decided to get a home warranty with First American. I've had it for 4 years now. Everything works great once you submit the claim and get whichever item is broken in the house fixed. The technician who came to my house did a great job.

Bad service due to untimely delays and mistakes made by contracted repair company Absolute Mechanical. Not willing to use another contractor to solve the problem and give good customer service after five weeks.

Like most people, we wanted to have insurance and extra coverage. First American seemed to have the best coverage and they were referred to us by a friend so we went with them. It's been 3 years now. They've been excellent when filing for a claim. As long as the claims representatives were in the United States, it was great. The technicians that were sent have been good and the quality of their work is excellent.

I found First American online and picked them. Their claims representative do things online but I do get a courtesy call within a couple of hours and so the experience was good. I'm satisfied with the quality of work that was performed.

Our realtor recommended First American when we purchased our home a long time ago. Claim submission is really simple, but the follow-up is sometimes difficult. The most recent claim I had, I spoke to a representative and it was quick and easy. The rep was professional. However, the technician that showed up to fix the leak in the ceiling, he ended up using my ladders, extension cord, work lamp, trash bags to clean up, hammer to bust out the dry wall, and then I cleaned up for an hour and a half after he left.

They completely suck!!! If you have any other options please purchase a different home warranty. They send the bottom of the barrel technicians to do repairs. They never have the part or the tool to repair the problem. They're never on time and I guarantee you most times they come it will not be replaced or repaired on first visit. I've dealt with them for 8 years now. When I purchase a new home I will do my research and choose a reliable professional home warranty company next time.

I usually have no problems when submitting a claim, but this last time I wasn't that happy with it. The claims process was easy. All was good except for the fact that First American wouldn't pay for me a new toilet and I need a new one. I’m selling my home, it’ll be gone in January. I've been looking at other home warranty companies.

We had been using First American for a long time. Most of the time I had a good experience with them and I don't have complaints. But my recent claim didn't come out right. I think because my husband wasn't in the house and I didn't have a chance to call. The guys did the AC and washer and they need some parts. I don't know what happened with the part. It took too long, it took more than two weeks. I called today and I didn't have a chance to insist. They said, "We don't have the part yet. We didn't receive the part. We'll call you." And they never called. So finally, I called First American and they responded. They called and said that tomorrow they will have the part. Still, I think it is better that I have First American Home Buyers Protection than nothing. I am satisfied with their services and would recommend them.

Expect LONG waits if you have a problem. My ac went out, but I paid extra for the ac coverage so I thought I was covered. They covered less than a fourth of the cost. When I went to cancel the contract, I was told it would take 30 DAYS! Interesting that they were able to take my money the same day when I signed up, but it takes 30 days to cancel. Wrong! Just another way to continue to rip off the consumer.

FAHW connects its warranty customers with their "experts" to fix problems. These experts are essential endorsed by FAHW. But this leaves customers exposed to potentially fraudulent contractors who can take advantage of them without any protection from FAHW. I had a backed up toilet. FAHW sent one of their contracted plumbers to fix the problem. The actual problem was that there was a clog in the sewer pipe under the house. But the plumber insisted that the only solution to the problem was to dig up the entire foundation and replace all of the pipes at a cost of $7000. (Read the day by day description of the incident below to see how this was clearly fraud.)