First American Home Warranty Reviews

The guy sent by First American regarding our heat problem was very professional and courteous. The emergency heat was not working and the first thing he did was pop the cover to the back and found that whoever put it in when the house was built had not wired it up. He knew right away what the problem was from my description and wired it up immediately. He solved the problem fast - in a matter of seconds. After that, it started working and it's been good. I'm very satisfied and I'd recommend him.

My family has been without a working kitchen sink, washing machine, and dishwasher now since October 2015. It is now January 2016. I am having a baby in this house in 6 weeks and we have not had plumbing for the past four months with zero end in sight. This company has been unwilling to find an external contractor for our plumbing issue. None of their internal plumbers want to fix it because our crawl space is low. We have now been waiting for 4 weeks for First American Home Buyers to approve the external contractor.

I have been with First American for the last eight or nine years and my experience with them was good. Overall, my experience when submitting a claim with them was okay. However, the last claim I had was not a good experience, but finally it was resolved. Definitely, I would recommend them, although I'm not completely satisfied how they treated the last quote.

I purchased a new home and my realtor set me up and paid for the first year with First American. Submitting a claim was very easy. They've always been very professional and helpful but I don't always love who they send out, particularly the one for the water heater. It felt like he was trying to upsell me. I would've still had to come almost $500 out of pocket for him to change the water heater. He was saying that he needed to make modifications but it was a standard water heater, so I'm not sure why that would've been necessary. Modifications aren't covered so it would've gone directly to him. I don't know if that was just their game that they play so they make more money, but that's what it felt like to me. I didn't have that contractor complete the work. But everyone else who has come in has been great and done a very good job.

My experience with First American Home Buyers has been fine. The technicians come from all different places but I’ve been happy with who they’ve chosen, their quality of work has been excellent. I really like that we can submit claims online now.

Our house has a pool and there were a lot of other little things that we wanted to make sure we are protected on so we acquired First American Home Buyers Protection. They've handled all of our claims quickly and easily. Everything that we've needed or had to get fixed were taken care of. All of the technicians have been pleasant and everything's gone well. I don't have any complaints at all about any of the stuff we've had done or any of the people they've sent over. We've been happy with them and plan on continuing to renew.

We've had First American with our prior home and since we are not do-it-yourselfers, it has always worked for us. We chose them because they are the most well-known and had the best reputation. We always have a positive experience with their representatives. They ask us how urgent a repair is because we sometimes have very urgent situations and they follow up very well. They usually send the same technician and some Russian guy who's really nice, knows what we need and is familiar with the house. We're really pleased with First American and we can't imagine not having the coverage. It's fairly affordable so it comes in very handy.

This summer our AC unit went out, right in the middle of a string of 100 degree days. First American sent out a contractor week after we filed a claim. This contractor looked at our unit and stated he couldn't fix it and left. Two weeks later and after multiple unanswered calls to First American (after sitting on hold 30 minutes to an hour each time) we finally hired our own person to come in and fix the AC as we couldn't take being without it any longer. A full three and a half weeks after our first contractor showed up, a second called to set up an appointment. That was no longer needed.

Everything's been fine with First American. I've had this insurance for almost 15 years and they're very good. I call them and then I get immediate service the same day or the next morning. They're quick, responsive and I'd recommend them.

I have been a customer of First American for over 11 years. They have always been a bit challenging to work with but have usually taken care of the situation. That appears no longer the case. We had a simple washer failure at the beginning of November that believe it or not is still unresolved. First, there was a back ordered part (not First Ams fault, but they never followed up either). Then the part did not take care of the problem. The tech called them and recommended a new washer. He also said it was approved and to call First Am for details. We did and were told that we would get a replacement washer, but that we would get a call next Wednesday (one week) as their procurement department only worked one day a week.

I've had First American Home Buyers Protection for three years now. They're good that's why I stayed with them. Technicians were good and excellent. They were professional and I'd recommend them.

I have had First American for over 3 years now. In the past, my experiences have all been very positive and issues were resolved in a timely manner. The last two cases, not at all. I had someone out to clean my heater and they said that they could not as it was missing a valve and also there were cracks which would cause carbon monoxide. They said while they could fix the missing piece, the heater would fail inspection and it would be a waste to put the part on. I opened an issue with First American and they sent out a repairman to look at it. After seeing the information written by the previous contractor, he left and said he would submit it to FA. He also said we would be waiting a while as their "Real Customers" come first and the warranty people come last.

We first had First American when we got our home and then we had to stop with it for a while because we haven't had lots of jobs, and then we continued it again because we were satisfied with it. It was convenient. Submitting a claim has been good so far, as well as their technicians. But on this second one where we had called about our conditioner, we haven't heard any feedback from them to see what we could do about it.

Submitting a claim with First American is easy. However the last time, I had called somebody for plumbing but it wasn't covered when they came, and I had to pay $60 for nothing. The technicians explain what they have to do and I have a good experience.

Submitting claims with First American is pretty easy. The claims representative I have spoken to was straightforward and the technicians sent to my home were very good.

I learned about First American through my realtor. Submission of claims to this warranty provider was easy plus interacting with their technicians and the quality of work performed were okay. I recommend it to a friend.

I've been with First American for 10 to 15 years. We get glitches once in a while. I had four different people in one week alone and everybody was passing the buck from electrician to water heater to air conditioning. Nobody could fix it. Also, it took two or three weeks to get people here to do it. It wasn't First American's fault, it was the people that they hired to do the jobs.

First American is good. They replaced some stuff including our dryer and we haven't really had any problems. They are very generous.

I've been a First American policy holder for a number of years now and have two properties in California that have First American policies. I live in New Jersey where they are not in business, unfortunately, and I know how good the company is because the equivalent home warranty company that I'm forced to do business with in New Jersey is not as good as First American. I'm a fan of First American.

So far, I've been satisfied with it. I had an easy time submitting my claim. My only complaint was that the technician that took out the hot water tank did not cover the bottom. It leaked dirty water all over my carpet from the utility room to the front door and I didn't appreciate that. But other than that, he was very pleasant, knowledgeable, experienced, and did a good job. I'd recommend First American to a friend and I have recommended it.

Claim submission is an easy process. The techs do their job. One came the first time and didn’t have the part, but he told me he would have the part next week instead of the end of the week. He did have the part the following week. First American is a good value for your money.

My realtor made sure that I bought the policy from First American. His daughter had it and he basically told me that I needed it. I’ve only done my claim over the phone and the whole tech service on the telephone is a little bit cumbersome, but I did get to talk to somebody, which is why I always make a phone call. I’ve had three different technicians and they’ve all been very thorough. It’s all been good experiences.

I used First American a long time ago. It was pretty easy to submit a claim and the technicians were all good. I had one problem with First American but I got a hold of a manager and she took care of it right away for me.

The process of submitting a claim with First American was easy, but one thing I don't like is there's nobody to talk to. I wanted somebody that I could talk to and tell them what's my problem instead of a machine. So I think they should have an operator for people to communicate to, one to one. But I like their service and the people that came here. And, I'm still in the contract with them because I'd never know what's gonna break.

A realtor signed us up for First American and it was a good experience we had with them. Our most recent claim was easy. It took about a week for them to get somebody out, but they fixed the problem, so that was fine.

My only complaint with First American is that I haven't received the check from the last bill, but I also understand that the guy that did it hasn’t given them his number. My daughter said he did call and gave it to them so I'm happy about that. Everything else has been very good and I've been pleased with everything they’ve done. We have a lady that comes out from Accurate Appliance and she's very good and has been helpful with doing everything she's supposed to. I would recommend First American to other friends.

I've had First American for so many years. It was excellent submitting a claim with them. My interaction with my claims representative was good. In my most recent experience with them, the reps were friendly and arrived in the time frame they said they were going to arrive, so there were no problems.

First American is pretty much very well and they take good care of us. It’s very convenient to call them and they’re also very timely. We always buy them on our income properties. We rarely have contractors whom we’re not satisfied with. It’s only one time out of seven years that we’ve ever had an issue.

My experience with First American is great. The staff that I speak with, the customer service representatives, is very helpful and courteous.

Our experience was perfect with First American. It was easy submitting a claim. I usually do it on the phone and it's easier for me to do it while I'm travelling. The last technicians that came out to work on our washer - both of them named Richard from A&E, -were so professional, informative and did a superb job. If I could keep on getting those people, I don't want anything else from them. They were terrific. I am very satisfied and have recommended them to a lot of people and a lot them have changed over from AHS to First American.

It's pretty easy to submit a claim with First American and I had one issue when I first started. My microwave went down so I had the tech came out from Sears. I called in and said that my microwave's LCD touchscreen was not working and they said it would get covered. But they couldn't cover it and it was like $500 so I just bought a new microwave instead. After that, I also had an issue with my shower and refrigerator and they came out and fixed them.

It took their contractors from October to now to fix my refrigerator. They just got it fixed and they didn’t finish the job. I told them my icemaker was leaking also and they didn’t finish it. It still leaks. Home Buyers send someone out right away so I can’t really blame them.

The former homeowner, when I bought this place nine years ago, was using First American so I transferred it over. Submitting a claim to them has been really easy, nice and worthwhile. Their technicians were usually good. I've had a few service calls over the last nine years but I had an issue with this particular person, wherein he just came into the house, walked around, and said, "The only thing I have is sewer smell. I recommend a smoke test." And then he wanted his $65. So I called First American and said, "I'll pay you if you say that I have to but he didn't do anything." They said, "No sir, it's great. We'll remove him from our contractors list", and they did. I've recommended it to quite some people.

I had First American Home Buyers Protection from my previous home so I got to deal with them. The process of submitting a claim with them is easy. The technicians they sent out were knowledgeable, courteous and able to answer all my questions.

We purchased a warranty from this company when we bought our house earlier this year. Only one of the three claims we have made on this warranty only one was satisfactorily resolved and that was a fix for our refrigerator. The second claim was to fix the dishwasher and a leaking spigot outside the house. The company they hired sent a man who stole the spigot off our neighbor's house to "fix" ours which was still leaking and crooked when he left. First American refused to investigate the matter and told my husband "we only have your word as to what happened." They also refused to hire a different contract to complete the work and told us to "work with" the contract who hired the thief to get the problem fixed.

I had one call to file a claim with First American for my plumbing and it went pretty smooth. They ended up having a contractor come out and they fixed the problem.

First American was offered to us when we bought the house. And, we either call or do the submission of the claims online and the process was not bad. Then the technicians that we've had are always knowledgeable and courteous.

My fridge was reported 1 month ago - still not fixed & Matt ** in Claims Resolution will not even return my calls or emails. To make matters worse, their contractor, Conroe Appliance, who has an "F" rating with the BBB, won't help.

The technicians came the very next day. Even when the part came in, they came in earlier than what they told me to fix what needs to be fixed. Moreover, submitting a claim with First American was very easy. When I was told that my realtor got them for a year, I purchased it after that and try to keep the coverage.

We wanted a home warranty with the purchase of our house, and First American was the one that was mentioned to us by our realtor, so we went with it. In all honesty, we never really had an issue. I feel like the whole process happened quickly and easily. Even the interactions with their employees were very good. The technician that came to our house was knowledgeable and efficient.

Over the past years, doing a claim with First American has gotten easier. It's now automated instead of speaking to someone and it seems to go through to their system. Some of their contractors we worked with were excellent, like with the plumbing situation we had, and we had just called them directly recently because we had a warranty with them on something we had. But the most recent thing I had was with our pest control, and the particular contractor didn't show up until way after the time they told us they were going to because the person that came never got the information from his own company. The only downfall is when we have to use the companies contracted and if it's not a good one, that could be frustrating. But for the most part, it's been fine and we will renew because we've had a good experience with First American thus far. We are satisfied and I would recommend them to someone who needed insurance.

My experience with First American is fantastic. The technicians that come to our home are great. I call them and within two days, they're out here assessing what's wrong and if they have to order a part like they did for my refrigerator. It took about ten days to get the part but that's par for the course. The tech's coming out on Saturday to replace it. Other than that, everything is going dandy. I have recommended them to several people here in the mobile home park.

I've recommended First American to other people. They have always been good and my experience with them has been pleasant.

We the consumers who have paid these people should file a class action suit! They took our $744 warranty fee on Feb 22, 2015 and we filed 1 claim on June 2, 2015 concerning our Viking fridge. They have repeatedly lied saying parts had been ordered, then the parts are no longer available. We went online ourselves and found the needed parts. Then they tell us they will pay us $1600 to replace a $15,000 Viking fridge. We do not need to replace it, just get the parts that we found that cost about 1600 including installation. As a business owner myself if you are going to cheat people you should not be permitted to stay in business! Let's sue!

The realtor that I had from First American was Amazing! He’s professional, knowledgeable and very patient. First American is awesome. I would recommend them.

My experience with First American has been okay. I'm happy with them.

The experience has been overwhelmingly very positive regardless of what the issue was. First American was very timely in their response. It is rare that twenty-four hours go by without someone coming to the house, which is not my experience with other companies from all the homes that I had. They also don't always look for the least expensive solution, even if it means replacing the unit. They do what's best for the homeowners, which is very admirable and not seen too often now. Twice they recommended a plumber who was not good, but it wasn't their fault. The plumber couldn't diagnose the problem that I had. First American got somebody new in here and the plumber fixed the problem very quickly. I would absolutely recommend First American to anyone.

I had heard First American provides great service. WRONG! Do NOT waste your time with this company. On my first claim with them, the technician came out that day, assessed the problem, and sent the report to the company right in front of me. Two weeks later, I still hadn't heard back from the company. I left a message on my account page, got an auto-reply from the company saying I would be contacted in 24-48 hours, and never heard from them. I called the customer service line and left my number for a callback, and never heard from them. Finally, I waited for over an hour to speak to a representative who told me that the technician never completed the report to them and after trying to call him once, they didn't attempt to contact him again.

We purchased our home in April 2013 and became First American Home Warranty customers at that time. On November 5th of this year, our dishwasher went out. We noticed an electrical burn smell and called to place a claim. It took them a week to get someone out to look at it. That repairman took the dishwasher apart and noticed that the computer board had burned up and stated that the unit needed to be replaced. It took First American about three weeks after this first repairman left to contact us. In fact, we had to contact them. They stated this breakdown in communication was due to the fact that we did not have a claims representative. However, they also stated that they had called and emailed, which was not true.

I had First American when I bought the house 12 years ago. They have always been good. My experience when submitting a claim is mostly good but I have never managed to file my claims online. For some reason it's difficult for me and I'm good with computers so I always call and they always have been very helpful. The only trouble I have is it takes two trips to get anything fixed because they don't usually bring what they need with them at the time which means I have to take extra time off work but it wasn't their problem as it's the vendor usually. Nonetheless, the last service guy was really good at up-selling. He got my $65 and about $700 more for something that wasn't covered. As a matter of fact, we have a brand new garage door now. Overall. I'm satisfied and I recommend them all the time.

I've been with First American for a year now, and they seem to be a really good company. I had a little problem with one of the contractors, but not the company itself. I would definitely recommend them.

It should be illegal for a company like First American Home Buyers to even be in business the way they conduct business. I've been with them since 2004, and they take my monthly fee every month like clockwork. But successfully filing a claim is usually not like the monthly withdrawal from my bank account. It's usually not without hassle and definitely not as important to them. Especially when things get out of control. Day 16 without hot water and heat, and it's in the 30's at night. What a joke they are! Every claim is a fiasco.

Every time I've called First American to get something done, they've been prompt and they take care of business. I'd definitely recommend them.

My previous home warranty provider made me mad. They said they're gonna come out and do something but I never heard from them. I had to go and hire somebody to do what they were supposed to do. But, with First American, when they said they're gonna call, they called. They've been helpful to me, and I’ve had a very satisfying, great experience with them so far.

First American was offered to us when we bought our condo. Recently, we had a water issue that was causing a problem with our dishwasher so we submitted a claim with them for the repair. The process was easy and we did it online. Then the technician who came to our home for the service was pretty thorough and he put the dishwasher in all its phases and explained everything.

It was easy submitting a claim with First American, and I didn't have any problems at all. I ended up making the claim on the phone and we went back and forth over emails and phone calls. The rep squared everything away within a week after my claim, and I am pretty content with the help I have received so far. I'm very happy with them, and don't have any plans of changing companies.

I've been with First American for 13 years now. When I bought my house, the people that were there told me about First American. I had American Home Shield at the time and they were okay. But she just told me that they were good so I said "Okay let me just try them." And they have really been good. However I had one time that I had a problem. It was my air conditioner and the way the company that they sent out to me were trying to do it was unfair and it wasn't right. We basically suffered for about two weeks of dealing with the company and First American because, for whatever reason, they couldn't get the understanding that I know what it is because I've had the problem tested, and the other service guy, which wasn't on the contract, had already told me what it was.

I submitted a claim for my GE Refrigerator - water & ice keeps clogging. I was told by Sears the contractor the ice maker was a covered item, the water line was NOT! They said FABP would NOT replace the door because the INSULATION inside the door was causing the line to freeze. And since the insulation isn't a covered item he could not replace the door even if the ice maker was COVERED. So a covered item will not be repaired because the water line is inside the door!! They also said it doesn't make sense but it's their policy so I'll be stuck with a broken ice maker that should be repaired but won't because it's inside of the door surrounded by insulation!! It's a sham, even when I was told by the representative the UPGRADED premium package would cover what the basic wouldn't!!

At first, we saw a TV ad of First American Home Buyers Protection and we checked them out online and the ratings were very high. They had satisfaction ratings from the people who already had their service, so I talked to my mom about it and she took it out. My wife filed a claim and she told me it was extremely easy. She called them and made an appointment. They called my wife back and told her who would be coming for her request and when. I was here when the technician came. He fixed the washing machine and it's working great. We paid our $65 co-pay and the technician went on his way. We were extremely satisfied with our first experience with First American.

I ended up not using the people that came to fix my tap because they want twelve hundred and fifty dollars. The technician is trying to rip me off. He may be mad at me because I just came from Mexico but if you look at me I don't even look Latino. So, I kicked the guy out of the house because I have better service than that. He said, "I can do that. I have to modify this and modify that. And listen, I'm gonna do it for twelve fifty and that's including fifteen percent off." I said, "Oh, yeah. Wow. Thank you very much." So I called First American and I told them about it. I said, "I don't want service from that people. I'm going to go to Sears and buy tap and you guys pay me for that and I'll put it all myself. It will cost me sixty dollars to do that." That was a really bad experience. Very negative.

I don't have any problems with First American because they always come when I need them. I would recommend them to everybody.

I've had First American ever since I bought my house back in 1996. They've fixed everything in our house for the last 18 years. Submitting a claim is really easy. If I have a water problem or whatever it is, they have somebody call me back within 24 hours. The only problem I have with them is when you call their 1800 number, they ask you 5 or 6 questions. "Give us your 10 digit contract number." I tell them what it is. "I didn't get that." They don't seem to understand what I'm trying to say. It's all pre-recorded. And then finally, "We'll connect you to the next available representative," and then it goes through okay. I don't know if the problem is on my line or their line.

We called to have a dishwasher fixed. The real issue was that the door had become unhinged, the heater of the dishwasher wasn't working. They 1st suggested Sears, who didn't have any appointments for 14days. They sent out another Dremus Appliance Repair who said he didn't think he could fix the heater. Then Ashcraft Appliances was sent who is very very dishonest repairman, read his reviews on YELP. " First American Home Buyers Protection" has given us a runaround & lies all over, one day they promise to foot the bill for replacing the dishwasher & the next day they are sending someone to fix it..." PLEASE avoid these people at all costs.

I have coverage on my appliances from First American and submitting a claim with them is easy. I've had no problems with their claims representative. Overall, they've been very good.

Submitting a claim with First American was very quick. I told the claims representative what I needed and they've told me who was coming out for the service. The technician they sent out was courteous and cleaned up after himself. Although I've only had First American for a month and used them once, I liked the experience so far. I find them easy to request to and true to their word. I would recommend them.

The experience with First American Home Buyers Protection has been good except for this one person who called. And I thought, maybe First American got a hold of him and that’s why he’s called me. Chad, as he to claimed to be, said that I needed to have my fireplace checked. When they came out, the man didn't charge $65 but $69 instead. I've tried calling First American but have been hanging on the line for an hour twice. My husband had a stroke and he is paralyzed and I cannot afford stay on the line for more one hour. If somebody tells me that they’re going to come out and check one of my appliances, I’m going to tell them no until I hear from First American.

We made a claim. They dispatched a less than reputable vendor. The vendor made an appointment 3 times and did not keep it. Delays caused more and more damage to the home. After 7 calls to the First American Home Buyers Protection company and hours of holding they got the vendor on the phone and vendor showed up for 15 minutes and left. The assessment was difficult to obtain after 4 phone calls to the vendor, they made a quick negligent assessment. Warranty company would not resolve issue and we dispatched another vendor after no avail.

My experience with First American Home Buyers has been fine. I'm very happy with it.

Every time I call and I need somebody to come out, First American get a hold of me right away. They've come out very pleasant, quickly doing the job professionally. I'd recommend them to a friend.

I first heard about First American through a friend of mine. I have only submitted a claim once since I've been with them. They fixed a knob on one refrigerator. It was smooth and easy. He was knowledgeable and was able to answer any questions. The person sent was a little bit longer than I expected him to be. He was not able to get it fixed overnight. He had to wait and come back. The wait was a little bit longer than what I expected but still that's the way it works. If my refrigerator was completely out, then I would probably have a lot of food spoil if it were. But so far, when I call them, they came. They did what they said they were gonna do. I would recommend them to a friend.

I had a very good experience with First American because they responded immediately. I'd recommend them to a friend.

My mother-in-law told me about First American. Their technicians were knowledgeable, courteous, and were able to answer my questions. First American's good. I would recommend them to a friend.

December 2015: It has been 3 months since initial claim was opened. The repair has still not been completed. 20 minute on-hold time for customer service is unacceptable. Messages left for claims rep were NEVER returned (the only time I've spoken with claims rep is when she phoned me, unaware that I'd left multiple messages). Messages left for supervisor were NEVER returned.

I've consistently had a really positive experience with First American.

I found First American on an online search and I contacted them on the 800 number. This is my third year with them. I've only done one plumbing visit and one other visit and those were smooth. The plumbing had to come back again because the contractor didn’t do a good job. So he came back but he fixed it the second time. And the garage door went out last month and filing was very smooth. I tell my neighbors to buy First American and I've had good experience with them, and I have peace of mind by having it.

First American is dependable and accurate. Usually they call me back within the first 24 hours and the claim has been taken care of. I'd recommend them to a friend.

My experience with First American has been great. It is easy. I would recommend them to a friend.

Found out we had a pipe leak in a house we had just purchased. After placing a claim the company sent out terrible plumbers who wanted to do with irk that didn't need tone done. I called and asked for a second opinion and every day had to talk to different representatives who told me different stories about what they needed from me. The whole time my family was living in a hotel because the water was off in my house. After a week of trying to get any plumber to call me and having to listen to condescending representatives, we had enough. The warranty never helped us get a plumber to fix our leak or call us back when they said they would. We ended up paying for the repairs ourselves. I would never recommend this company to anyone. The money you pay is a waste for they don't provide any help.

My experience with First American was very good. Their service was quick and I would recommend them to a friend.

Submitting my claim with First American was an easy process. I go online, submit a request for service, and usually get a call the next day. Their reps farm it out to their subcontractors, then the subcontractors show up and fix the problem. Their contractors are great and I haven’t had any problems with anyone. The quality of work has been great, too. I have recommended FirstAm to others.

Submitting a claim with First American has always been easy with the exception of today. It wasn’t a bad incident but I called in a claim on Sunday and did not hear back. But then I called back today and they definitely got someone out to fix whatever the problem was in a timely manner. And all the contractors that they sent have all been good. Plus, the quality of the work that's been performed has also been great.

I had a couple of claims with First American, and the guy would take three days to come and fix it. Then say that a part is not there and will take another two weeks to come. I also wanted them to fix my hood light and then two contractors came. I’ve paid the money but it’s still not fixed. So I was fed up with all the nonsense and cancelled my contract. The plumbers come and tell that “No, this is not covered, that’s not covered, there’s only two things that’s covered”, but when we signed the contract, it says that everything is there. It’s like I paid for the visit charge and then they don’t come and fix the problem, which is a waste of money and time.

My realtor purchased First American for me. The last claim that I submitted was so easy and the contractor was awesome, and it was fast. And then I had one experience in the past year where I don't have hot water for a couple of weeks, so that wasn’t too great of an experience but this year it has been great.

I have had this warranty for 6 months now. The first time I used them for a garbage disposal problem it took time to get it resolved... Resolve but took quite some time. It was not urgent so I was ok waiting. This time it's a fridge that stopped working. Made a request online at around 5 pm (Nov 30) on Monday. Claim automatically got assigned to a contractor and I left messages for the contractor. Contractor calls me back on Thurs saying that he can come on Monday. So 1 week for him to come and do the diagnosis and all this with no fridge at home. I would think a fridge is something that needs to be taken care of sooner. But not sure what to say. I have left messages with them (First American) again and am waiting to see what they do. Not expecting a lot.

Submitting a claim to First American was easy. I call in and they're there 24 hours. There had been times I have to call several times a year. There are some frustration with having to retell what's wrong and the agent getting a little frustrated as well. But overall, it's been okay. Technicians have all been good. They tell me what's wrong and I haven't had any issues. They may not agree with First American, but they have to go by what they will and will not do. Overall, I'm satisfied.

I was with American Home Shield and I wasn't satisfied with their service; and I heard that First American did a good job, so I went with them. Submitting a claim online was easy and the technician they send and their work has been good.

When I purchased our home, it came with the warranty from First American. Submitting a claim was very easy. I didn’t have much interactions with their representative because they contacted the provider and they called me right away. I didn’t have to deal with anything other than the initial launching of the claim. As for the technicians, they called and talked to me about what they had to do, came and did that, and it worked out just great. It was excellent work.

When we bought our first home, it came with the one-year warranty from First American. The claims reps have been fine, but I prefer to submit my claim online. Technicians have been great.

I called First American 2 months ago regarding my AC/heating system. They sent out a contractor who came to my home 3 times (never had the right tools or equipment to fix/had to come and fix something else/never finished). Finally on the 3rd visit I am told I need a new system. First American told me there would be 780.00 in uncovered cost. I agreed then waited for the contractor to call me. They never did so I called them, and they send me a proposal with almost double the uncovered cost. This company is negligent, irresponsible, and their contractors are a joke. 2 months later and I don't even have a thermostat that they started installing 2 on their second visit.

Overall, my experience with First American has been great.

First of all let me say it is very hard to understand the majority of the customer service agents I've spoken to over the last few days and there have been quite a few. I have been disconnected multiple times while trying to get issues resolved. Very frustrating. I called on a long Thanksgiving weekend because we needed two circuit breakers replaced. Half of our house was without electricity. They were not able to find someone to help us even though we have small children in our home. I had to hire my own electrician and I am not too confident they will honor the preauthorized reimbursement.

Wait time when you call them are ALWAYS at least 20 minutes. I have even waited an hour to speak to a representative. They are very unhelpful. While submitting a claim was fairly easy and straightforward, getting the work done in a timely manner has not been. I have heard many excuses about why ordering a part has taken so long. Their communication with who they subcontract the actual work to is very poor. No one seems to have any idea about the barriers to getting my furnace fixed. They have claimed they have "expedited" the ordering of the necessary part and it has now been 2 weeks and the water heater is still not fixed. I had family in town and needed my water heater to work...

This last time on the water heater issue, the company that First American sent went beyond expectation. That was not so on the previous experience back in the summer with the air conditioner. It was a negative one and it had to do with their willingness to try to work with our special needs. This time, First American assisted in expediting the service for me. It was a Friday, we have illness and we had a water heater going out on us. I was able to talk directly to the owner of the plumbing company and he got a service on Friday when at first it did appear that it was going to be after the weekend before anybody could take care of it.

I have used them several times because it is the warranty that was sold with the home. They have the worst customer service: hold time for over 30 minutes, takes forever to complete any appliance call because their providers have no idea what is covered. My poor tenant has been without a fridge for two weeks waiting to find out what is covered. No one follows up.

When I first moved in about more than five years ago, the previous owners had First American, so I went on to go with their policy. Submitting a claim has been alright. They're not the fastest to answer the phone but I haven't had any problems with them.

Each time I request a service, I am initially referred to a company with a very low rating with the Better Business Bureau. The first time it was a F rating. The company did not complete the work and after 3 weeks I was able to get a better company only by going through my real estate agent who complained to the saleswoman who sold the contract. The customer service was worthless at resolving the situation. They always have "higher call volume than normal" and waits on the phone of more than 30 minutes are normal. They state that they have a call-back service but it is "unavailable at this time" so you have to wait on hold for all the time until an operator is available. If you have a problem, then you have to wait on hold again for an additional 30 minutes until the customer service representative can try to contact the provider. On top of all that, they screwed up my billing and keep sending me bills for a service I paid the provider for.

First American is exceptional and I'm pleased with them. I haven't had any difficulties submitting a claim, it was easy. Their claims representatives and technicians were courteous, knowledgeable and explained thoroughly what they were doing. I referred First American to my parents and they are pleased with them as well.

First American was the warranty given when we bought our house. Submitting a claim is easy and I never had a problem with the technicians sent. They do quality work.

The employees of First American are very responsive and quick to address my concerns. Everything has been good.

I got First American because I felt that they have better service at that time. First, they sent a plumber to fix the toilet but there was still a problem after the repair. I'm not impressed at all with that company and don't want them to come back to my home ever again. I paid but I didn't sign the paper to say that I was satisfied with the work.

We've had First American for many years over several homes and they are Godsend. The best money I've ever spent and I have recommended them.

Overall, First American has been an excellent service and it’s paid for itself over and over. Submitting a claim with them is very easy and I like that I can do it online. My experience with the technicians has always been very positive except for one situation where I ended up spending quite a bit of money for a replacement unit on my AC and they did a really poor job. Nonetheless, I'd recommend them.

So far, it's been good with First American. We placed a claim yesterday because of our circuit breaker was faulty and the tech came out this morning and replaced it. The tech also said that he was gonna let FirstAm know that there was a problem with the heater, too. Everything went smoothly.

My friend had First American for a long time so when I bought a house I chose First American as well. There’s only one problem that I have with them. When my property became a rental property because I’m overseas, I asked for everything to go through my property manager, and I gave them all the information, phone number that they can contact regarding everything on the property.

It hasn't been long since the reps from First American were out here and replaced some stuff on my stove. I was well pleased with everything and they were very good about all of it.

We gave First American a try because they covered more things and they had great reviews in reference to customer service and outstanding contractors and we've been happy ever since. It's very easy to submit a claim - no problem at all.

When we bought our house, the people who sold it had given First American to us. Submitting a claim has been an easy process and they have good claims representatives. The technicians they sent out were always nice and polite and the quality of work they've done has been great so far.

Our experience with First American Home Buyers is good. Submitting a claim was straightforward and not too difficult. They have an online process but I have only called in my claims. The claim representative are confident and know what they're talking about and always satisfy my requests. All the technicians that came out from the company are experienced and their work is good. I've never had to have anybody come back to repeat what they've done. They give the best service from the time I called for service request until they come to my home and fix the part. I'm happy with the service. But if I was to recommend an improvement, I would have a process to have emergency work on a request. Although they do have it I don't believe their response is as fast as it could be.

My refrigerator is still working but the motor is making a terrible sound and I lost $200 worth of food the last time. He replaced some wiring and got it working again. But the motor is still making that sound and he did come back out. The guy said that he can't do anything about the motor or the compressor until it goes completely out. There's something wrong with it but they won't do anything and that upset me. It took them a week to get out here and get it fixed. When I complained, Conway Appliance called and they try to be nice.

A water pipe broke inside the wall of our kitchen sink and we called to get First American to send a plumber out to our home. They said they would have someone call us in three hours due to the severity of the problem. We never received a call, so we called the next day and were told that they could not find a contractor and no one would be able to come out for at least three days and they did not consider our situation an emergency because we could cut the water off. My husband called back and argued that this was indeed an emergency since we could not use water in our kitchen sink and they finally called AZ Plumbing and Air Conditioning to come out. They sent someone the next day from the plumbing company and it got worse from there.

We've had First American for years. A few years ago, I had a claim regarding my pool equipment and I removed the company that came to the property. This time, it was really good. The guys were sharp and took care of everything. They did a good job and were very informative, too. I was very pleased and they were really responsive. I'm very satisfied with FirstAm.

I submit a claim over the phone and it's easy, but some of the providers are not professional, I found, the office part of the repair service not the actual repairman. The representatives I speak to are usually courteous. The issues that I have with the office of the technician are that they don't answer the phone and their voicemail is full. They turned in a bill saying I did not pay but I did. The day that the serviceman was out there, I paid it with my credit card. And it showed up on my credit card bill so I knew it was paid, but I didn't know that instead of Infinity Appliance it came out as something else, which was completely wrong to me. I called and asked if I got a bill from First American because I didn't know that anybody was complaining when it wasn't paid. When I got the letter from First American then I called Infinity Appliance, they said they have to get back to me.

The previous owners of our house had First American we continued the contract. It is a cost-efficient and convenient experience. As for my recent claim, they booked someone to come and the technicians showed up on time. They were very helpful and they checked out everything I asked them to check out, and fixed things. It was great.

First American Home Buyers Protection plan is the worst. My built in microwave didn't work so they sent someone to fix it and the problem came back within 3 days. They sent the technician out again and they made some excuse that it was missing a part and it was not covered under the warranty. My oven range was also not lighting and they couldn't fix it because they couldn't identify the model number. Pick another company for your protection plan.

My experience with First American was good. They finished the job quickly and I would recommend them.

When we bought our house, First American was offered at the realtor's office and we took it and everything has been good. I only had one problem when I got charged twice. I paid them and then they cashed the check and tried to collect again from the insurance company. But, every time I have a claim, they take care of it right away. They call me back, have the contractors call me, and schedule the service and we've been happy with that.

3 hours on phone with 4 disconnects while waiting for a supervisor. Absolutely horrible to business with!!!

When I bought my house, I got a year of First American free from the previous owners. I've never had a problem submitting a claim with them. Their claims representatives are courteous and friendly and the technician was efficient. The quality of work that was performed is very good.

When we bought our house, the sellers had First American and we continued with it. Submitting a claim with them has gotten better. In the beginning, it was extremely difficult trying to get hold of them and their website is not super user-friendly whwther looking up information or seeing what your history was. But their claims representatives are usually nice and helpful. The repair people that always come here are extremely helpful and nice as well.

Friday I came home to find water slowly leaking through my basement ceiling. It just wouldn't stop, and it had already done significant damage to the ceiling and wall. I called First American who said due to continuing damage it would be declared emergency repair and someone would call me to schedule an appointment 1st thing Saturday morning. No one called, so eventually I called the plumbing company they had told me would be here. The company said they were not told it was an emergency and would not come out until Monday. It took me 5 hours to finally get through the automated waiting system to talk to someone at First American. The system said someone would call in an hour, but I kept getting blank calls from them where no one was on the other end.

I'm satisfied with First American, although I haven't had to file a claim yet.

I've had First American for 14 years and have been very satisfied till yesterday when I called to put in a claim on my heating system. The only thing that's not working is the igniter that was put on last year. So I wanted the same contractor who did it last year. They've been out to my house about twice and they're nice but I don't have the paperwork on it so I asked to talk to somebody to find out who they were. Their claims representative had always been nice until yesterday when she was no help. I've got North Star coming out today but they shouldn't have to come out because they are not the same people FirstAmerican sent last year to do my heating.

First American was packaged with the house when I bought it and I decided to continue paying for it. I opened a claim this year, which has been a headache because of their very long wait times when we call them. It took 30 minutes to be able to get to talk to someone because they didn't have enough staff. Then I’ve had three separate techs come out to manage the same problem, and another claim that was taken since June and is still not closed yet. So, that one is a problem. Otherwise, they’re great. They do good quality work, and are always trustworthy to get the job done. I've had their services for about eight years and it has always worked out for me.

We like First American. We got the policy when we bought the house and it's been years. Claim submission is usually very good. The only thing is sometimes I have to wait a little while to get an operator. But the representatives are excellent and always very helpful. The contractors have always been good and have a good response. It’s an awesome policy and I always recommend First American to anybody who owns a home.

I just call First American Home Buyers Protection when submitting a claim and it's easy. The representatives I talked to answer all my questions and were courteous. Also, the contractors they sent were nice.

Submitting a claim used to be very good, but recently, it has been extremely bad. It takes them forever to get somebody out because they didn't have enough people who could come out in a timely fashion and provide the service. We had an electrical issue that took over a week before we could get somebody out. It wasn't even eligible for a claim because it ended up being something completely different. Then, we had a similar issue on my rental property where one of the outside faucets was leaking and somebody came out and did the repair. Then they went to my personal residence where we had a similar issue, and they said, "No, it wasn't covered". In the end, I don't know what's going to be covered and what's not. I'm thinking about trying to switch now because I'm really frustrated with the level of service that we're getting.

First American is a good company because when I call them, it doesn't take too long for them to call me back. It was easy submitting a claim, I get the help I need and they answer me in the proper manner. The claims representative was courteous and answered all my questions. Having First American is very handy because I'll pay no insurance on the side or on other agencies which might be even expensive.

We have a lot of appliances at home and I’d rather pay over time than having to incur like a big expense, which surprised me sometimes especially with air conditioning costs. It could be very expensive, so I need to be able to plan those things out. So far so good with First American. I’ve had some issues a couple of times with the policy not covering everything that I had expected. It just covers the minimum and so I'm left with spending a whole lot of money trying to fix whatever goes wrong. At one time, a technician came over and didn’t fix the problem properly. I’ve had issues with quick and very easy fixes and I’m not really happy with the work in terms of how it was done. It could have been fixed better. Also, when reaching out to them, the menu is pretty long before I get to input my data and it takes a while. But the customer service are pretty good and I’m satisfied with First American. I would recommend them.

When we bought the house, the previous owners did the home warranty for the first year and we kept it because it was an older house and we'd have issues soon. But when I have to call them, the longest I've ever had to hold was for an hour. And we had problems with some of their repair companies. They're more difficult to work with. First American say they screen contractors very carefully, but they don't. It's good that their claims representatives were courteous however a couple of times, they switched us over to another repair company. We had a claim on the pool and their contractor wouldn't call me back. Then we had an air conditioning problem and we ended up paying the repairmen cash because they told us we're in the low priority or 8-10 days for our unit to get fixed.

They send you a wild goose chase! I called 15 times this week, they have a 'policy' that if your fridge freezer breaks they will send someone out within 24-48 hrs. Guess what? I called 0645 Friday, it's now WEDNESDAY and nothing. After several messages on the site, that your 'claims' specialist is supposed to contact you within 24 hrs, no.... I have KIDS, no fridge, a mess, and the holidays with food defrosted and they send me back to the mainline when I ask for a manager.

Submitting a claim with First American has been pretty easy. The quality of the work I'm sure is fine, but they tend to get the cheapest contractors in whatever area that they can, and so they're not always the highest quality based on my experience in the past with them. I had one guy come out and do something one time, and I had a recurring problem. And then, I find out he was no longer on their contractor list, I guess he had got enough business to get out from umbrella. But that's just been my observation. I could be totally wrong.

I don't know why I selected First American, but I did. Many have asked what I thought of them, but couldn't answer because I never had a claim. Yesterday our garbage disposal died as did the hot water recirculating pump. I called First American at 8:30am to file the claim, received a call from a plumber, (a top plumbing company in the area) who arrived at 11:00, replaced the disposal with an identical product, left to get a part for the recirculating pump and had that replaced by 12:30pm. The pump that he replaced, according to on-line reviews, is a better one than the contractor originally installed. Can't ask for more than that.

Anytime I've had a problem First American has been able to get me taken care of quickly and I haven't had any complaints. When I had a plumbing problem with my toilet I called them. It was on a Friday and they said that the people are coming back within 24 hours. But they wouldn't touch base with me, took all my information and said that if I had any questions I could follow up, which I didn't. So then on Monday, I contacted the company. It was supposed to come out and I said, "Hey, I don't know if you guys got my information yet, but I needed somebody to come fix my toilet". And within an hour, somebody called me back, came over within a couple of hours and fixed my toilet.

I'm writing this review in the hopes that I can help others who have also written about how difficult if not impossible it has been for them; like it has for us; to get First American Home Buyers Protection to adhere to the contract that we signed and have paid for monthly; for nearly 2 years. Actually 22 months is the length of time that we have personally been under paying Contract with FAH. This review is from Californians so I can't comment on what their service is like in other states. However what I can testify to is that from a leaky toilet which caused so much secondary "structural" damage and took FAH from start to finish over 4 months to finally complete the request for the work order to electrical work-orders being placed the customer service as well as follow through on FAH part has been atrociously negligent.

I had First American since 1977. With the most recent claim the guy that came out said this is a warranty item and gave me the number to call the people and it work until now. My interaction with the technician was five minutes at the most. I showed him what ladder to go upstairs to the hot water heater. He went up, I stayed down, he came back down, and gave me the paper with the information on it. It went fine.

My experience with First American has been good. Submitting a claim has always been easy. The technicians that come to our home have all been polite except one and I will never have him back. The quality of work was always good except for his work. Overall, I would and have recommended First American.

First American Home Buyers Protection came with the purchase of my house. It is relatively easy to submit a claim, and you can do it online or call them on the phone. For the most part, a lot of my experiences are good but I've got a couple of bad experiences with them. One was with the plumber. When I first bought my house, someone came and walked in the house and then he walked out and did nothing. He said that one of my toilets wasn't properly installed which makes absolutely no sense. What it turned out was the wax ring on the thing. It was just a totally bad experience, and I've had a couple of experiences as far as contractors not really responding in a timely fashion. Then there are other things such as I had to pay extra for little things. I always add on for things like washer, dryer and other things. Just like everything else, everything starts off as a good buy.

8 phone calls. No call backs (when told there would be follow up within a very specific time period). Put on hold to "research" the claim and disconnected. Call back and they have no information or record that I made prior calls. The recommended online application tells me I have to call. I cannot imagine the situation where I would recommend this company.

When I bought my house in 2004, the seller provided a year of home protection which was First American. I just kept it up ever since. I don’t like their automated system because I never know if they’re understanding it. So I find it easier when I speak to someone whenever I submit a claim rather than trying to do it through the automated system. When the automated system says just to give one word or two words of what your problem is, if you just say stove, that doesn’t tell them what the real problem is. I have to go further into it.

First American was offered to us when we first bought our home and we continued it. The online doesn't work for the submission of claims but the claims representative was good. The technicians were all courteous and able to answer all our questions. We've had a lot of work done. We had this for probably 10 years and there's good ones, and there's bad ones. First American has definitely met our needs and their overall quality of work have all been good except for the refrigerator work.

Heater issues that were resolved the first time. Excellent service.

A friend who is a realtor had First American and she told us about them. We called First American and they came out. Then our water heater went out after that. We've never had any trouble with them submitting the claim. We submit it and sometimes wait a little longer than I want to, which is not even really that long. The contractors have all been good. It's like nearly we're getting it free, but of course we're not. We've had several things that have gone out and then we were covered. First American is a good deal to have. I've been with them for several years now and they are excellent.

Submitting a claim with First American was a little difficult. My roommate, Julie, made the call because I had been in a car accident. House Pro, the contractor for my air conditioning service had come out and cleaned my coils. They talked me into a contract with them to come out every six months and now, I'm having a problem with them. There's also another time when an electrician came out and said I just had to buy fixtures and take care of it, but I had difficulty because it all ended up being fixtures. I've had a leak in my bathtub that they'd come out to try and fix and It's leaking again. I haven't taken care of it yet, so I've had nobody using the bathtub. It's been caulked and checked and we're going to cut underneath to figure out what's going on.

I would not recommend this company to anyone. We recently had a problem one morning where our shower would not turn off. In addition we were also unable to shut off the main water supply in our home to fix the shower because of a locking nut installed by our irrigation company. Therefore, we had a running shower and no way to turn it off. We needed a plumber ASAP. We decided to contact First American for help. They found a plumber, a plumber that couldn't get out to our home for at least 6-8 hours. When we explained to First American that wouldn't work and our emergency needed more immediate attention they were unwilling to work with us.

My garage door opener failed on my newly purchased home, trapping my car in the garage. I called First American and established a claim. I was told that I would receive a call from the contractor within 48 hours just to set up an appointment. I requested to call my own provider and seek reimbursement but could not get through and waited for 30 minutes on hold. I did receive that call eventually just under the 48 hour mark. I could not wait the 48 hours. I called another service technician and arrived within the hour and had my car out and ready to go to work and fixed the issues.

The process of submitting a claim with First American can be easy if it's not a weekend or a holiday. But if there's an emergency and it's during the weekend or on a holiday, we've had to call other people because they can't make it. They will answer my call in 48 hours, but not promising service. Also, submitting a claim with them can be easy if you see a problem coming, like we have issues sometimes with our plumbing. If you get on top of it, it's fine. The contractors that have actually come out to our home are great and usually very good. They've given good service with the good quality of work that they've performed in our home.

We've had First American since we moved here in 2006. My most recent experience with them was with a pump motor in the pool. We just had this same exact thing done in May, and we weren't thrilled that it went out again in less than 6 months. We had Britton Pools and we told them the same concern but they said that First American would not replace it with a new one. They did what they said they were going to do and it looks like it's a newer model. So far, so good. They were good communicators - they called ahead. They did a good job of communicating and explaining things. She went through how it would work and that's what would be provided. Britton Pools was a good company. Overall, I'd recommend First American.

Seller for my house paid most of the coverage but I had to pay a part. Immediately had to file two claims. The first contractor was incredibly late, did not call to notify me of this problem and then didn't resolve the problem when they were there and then made the situation worse by their work. This was on a Friday. Tried to call FA all day Monday - they were always listing as "high call volume" and even when you get through, the reps are offshore and can't really understand basic English so they can't resolve the problem. After contacting the realtor who suggested the warranty, I got in contact with the local US based sales rep and worked with the local customer service rep in the US and they were terrible. Finally got the problem solved after 5 days but had to deal with the issue all of that time.

I've had First American Home Buyers Protection for about seven years. I do all the claims online and it's very easy. The contractors that have been sent to our home have been professional and done a good job. It's a good service, and I'm happy with them.

My experience with First American has been great. The claims reps were nice and do what I need them to do. The technicians were upfront about what the issue is, what will and won't be covered.