First American Home Warranty Reviews

I’ve been working on my air conditioner since June 8th, and it’s still not fixed. When calling first American, I have to wait for 45 minutes before anybody will answer the phone, and when I finally get them, I still have to see if I can get ahold of them or if I can get my problem resolved, so it ticks me off. They’ve always been very friendly and helpful, but I could cook a meal and do whatever before they ever come back on after they put me on hold, and so I put them on speaker phone, go about my business until they finally answer. The last two calls I had with them have been for 25 minutes, and I had a miserable summer just trying to get people here to fix my problem.

We have had First American since we bought our house. We have submitted very minimal claims online. I just login to my account, select the system, and then the issue. Usually, either that day or the next day, a contractor would call and arrange for someone to come out. They come in, I show them where the issue is, then they go about working on it. They fix the issue, tell me when it's done, I give them my $65 check, they give me an invoice and that's it. There's been once or twice where they had to come back a week later because they had to order a part. But most of the time they fix it while they were here and the items that they fixed haven't had the same issue again.

It made sense for us to have a home warranty protection so my husband went online and found First American. We also know several people that use them so we signed up. I submit my claims to them online and it's easy and fast, and usually a technician comes out quickly. I submitted a claim recently for my leaking washer and they said it was going to be two weeks. But they made an effort to find somebody that could do the work. However it stopped leaking before they could come so I cancelled my claim. Their people, reps and technicians, have been pleasant, professional and easy to talk to so I would recommend them to friends. The technicians would wipe their feet, knock before they came in, and do excellent work.

When I bought my first house, I had a home warranty by default but I wasn't happy with them. On the other hand, First American has been reliable, pleasant, and guaranteed work. It's convenient that I can submit online because the past few times that I did, it just happened to be after hours. And it's easier to do it online when you have kids. The technicians have all been pleasant and their quality of work has been good. It's been two other companies for a couple of different things that have come out here to fix things and they've done a very good job. I would definitely recommend them to somebody else.

My drain clogged and I put in a claim on the 18th. Today is the 28th, nobody was sent out to fix it. Called customer service, was on hold for an hour 30 mins and was going crazy only for the ignorant fool to hang up. Wanted to cancel and I had to write a letter to cancel after their stupid horrible service - paid my $42 every month and $75 service fee. This company is a fraud and I will sue them.

When my partner and I purchased our home we took out this insurance to safeguard ourselves. Our air conditioner unit wasn't working so we contacted First American Home Buyers Protection. Impossible to talk to someone on the phone so we filed the claim online. Took 2 weeks for someone to come out, just to have him tell us he couldn't work on the unit (was too old, he didn't know how)! Another 2 weeks for someone to come out. They tell us the unit is shot, will have to come back. Then we get a voicemail from First American Home Buyers Protection saying we are not covered due to a sprinkler being nearby. The sprinkler has a controlled head so it doesn't spray on unit! I placed a call in on a Saturday and talked to someone. He ask me to email pictures so I did. A week later I still haven't heard back and again impossible to get through. I would not recommend this company to anyone!

My landlord told me to use First American so I did. I have the account number and made the call, then they sent me a contractor. A couple of days later, the contractor calls me and a service person comes out to my apartment a few of days later. He was nice, did his work and left. It's pretty vanilla. As of now, my AC is still working so he did a good job.

Claims submission with First American is easy. I've had a couple of contractors that I've had issues with but when I contact them back, they get someone else out right away who is able to do the job the correct way.

We have had a contract with First American for over 2 years. In general, if there is a simple, inexpensive repair, their contractors have eventually handled the problem. We've often had to wait well over a week for an initial visit, and then over a week more for parts and a repair after a diagnostic visit, and the quality of the contractors has been poor. If we were paying out of pocket directly for repair service instead of through our contract with First American, we would never hire these people again. In one case, repair of our clothes washing machine required three visits from the same incompetent repair technician. We had to lodge a formal complaint about at least one technician with First American, because he had been incredibly unprofessional.

We haven’t been real happy with First American and I wouldn’t recommend them. One time we had a garage door that the spring broke. They said they didn’t cover springs but in our book it did. They didn’t call me back until 10:30 at night, after I’d called them around 7:00. We also again had a problem with our garage door – the wheels had come off and the cable had broken, they said that’s not covered either. So we said, “Okay fine. Actually, we would save money by not having you. I think we’re going to drop our contract with you.” It was really bad because it was late at night and I really did need somebody. And I didn’t want to sleep in the car with the garage door open. I did call somebody else that came out real late at night. Very frustrating and very expensive. It’s also ridiculous to pay them $60 a month because we don’t use them that often. And when we do need them, they weren’t there. We had it as a convenience but it turned out it’s not.

08/19/2015 L & S was called Saturday August 15 by First American. A technician from L & S called me August 16 to say they will be at my rental the following day. The tech called on August 17 and said HVAC was in good working order. My tenant called me back within an hour and said temperature was 90's. L & S sent tech out again Tuesday, Tech said fan motor needed replacing and coils needed cleaning. Tech came out Wednesday August 19 with fan motor. He left telling the tenant he needed something and will be back Thursday. IT IS 113 DEGREES in Las Vegas. This unit is estimated to be 20 years old. My tenant is out of patience and so am I. L & S will have been there 4 times this week AND PROBLEM IS NOT SOLVED.

I am not happy with First American because I don't like the contractors they send out since they're not very skilled. Also, I don't like that I can't cancel my contract month to month.

I have been a loyal customer for almost 30 years, and this year the customer service has been horrible. It takes 30-45 minutes to reach a customer service representative. I have 2 claims pending. For the first claim, I had to battle with the claims representative to get a proper replacement, and this took weeks. For the other claim, the contractor (Platinum Contractors) came three weeks ago and told me it would take one week to get the part. I called after a week and was told I would be contacted when the part was received. This is a simple part for a ceiling fan which should not take three weeks. I was also told my chandelier couldn't be fixed because the contractor would have to go into the attic. After 30 years I would never recommend First American again.

I have recommended them to a friend.

I've been on the phone for over 5 hours today trying to get my A/C fixed. First American hung up on me ("disconnected line") 3 times and here has been the process of finding a sub to come out and look at our unit: 1. "You have to use one of our contractors ma'am." (But no one is available for 2 weeks). 2. "We can authorize work through another vendor but first, I'm going to have to call around a few other vendors. Can I place you on hold 5-10 minutes?" (So I say "sure" and 1 HOUR LATER I am still on hold). 3. I call back end of day only to be asked to wait on hold again. I will never buy this home warranty protection again. SCAM SCAM SCAM to get money and not take care of anything at all.

Don't waste your time with these guys. Conveniently, when you want to sign up, you get to speak to someone within about 15 seconds. If you want to place a claim, however, you will spend an average of 45 minutes on hold and then they will hang up on you about 1 out of 5 times. Do they call you back? Nope. So, once you speak with someone they will tell you what you want to hear and you'll say "OK" and then you won't hear back from them. Then start from beginning and wait on hold - explain situation from beginning - and repeat process again. This goes on for about a month and you either give up or keep wasting your time.

I have this company for more than one of my rental homes. I have now made a total of 2 service calls (one for each place) and both were epic disasters. As I sit here writing this review, I am on hold for customer service and have been for 48:38 so far. The first call involved an emergency air conditioning repair that took 3 days for them to even respond to. This was after they said they would have someone out "right away". The second one involves a plumbing issue that they sent a plumber out to look at who told my tenant that he didn't know what was wrong and he would contact me for the service call fee. Both companies that they used have HORRIBLE reviews and ratings online and many unhappy customers. It seems as though they have no regard for what is right for their customer.

Been placed on hold for more than 1 hour just to speak to someone. Then the representatives do not get back to you. They send you a letter saying they have been tempted to reach you several times through letters, which never have I been called. I have had an issue with plumbing and they have not helped to resolve this issue. Placed a new order for service and they say I have to pay the service fee, because it's been more than 30 days Which is **. I work and can't be on the phone all day!!!!! I have tempted several times and on hold, that I have to hang up and go back to work. I've also left messages online and no one calls back or responds to my messages!! I am very upset and don't recommend First American Home Warranty at all!!!!!

I have tried over a dozen times through voicemail and e-mail to contact this company to pay for a roof repair which they authorized me to accomplish. No one ever answers the phone and when I e-mail them I get an automatic response that they will get back with me in 24 hrs and I hear nothing. It has been 3 months now without a peep from them. I have been scammed.

I'm a realtor and had set up First American for my mom. It's unacceptable that I have been on hold for more than an hour. When you do get somebody they speak Spanish or such accent, you can't understand them. Some of the technicians or contractors that we've dealt with have been rude though some have been okay. I was very pleased with one of them, the quality of their work have been very good. Overall, I'm satisfied.

Submitting a claim to First American was not an easy process. Most of their service providers don't appear on time and sometimes they don't appear. I have to call so many times to get them to do the work, and then the claim department gives you a hard time. Everything takes forever. It's not great but it's not bad. It's just so-so. I have to put a lot of effort to get anything resolved.

I've got a contract with First American for a couple of years. My experience submitting a claim has been horrific and I plan not to renew my contract. I had a broken refrigerator since 22nd of July. I called them early on the 23rd. The first time somebody could come out was the 27th and I've had five people from two different companies here. The refrigerator is still not repaired and it should be replaced by now. They're not returning my calls and not returning my attorney's calls. I've had an event here where I've had to rent refrigerators.The rest of my things are distributed around the neighborhood. I have no issues with them before this. This has been the worst and then no response. I have the manager's or the supervisor's extension and he's not calling me back.

The last experience I had with First American was excellent. The claim process was good and very easy and the contractor was good too.

I was unhappy with how my previous warranty provider proceeded with the repair of our leak so I went to First American. It was very easy submitting a claim through them and their reps were always friendly and helpful. I've had very good interactions with the technicians whose work so far turned out to be good.

I have a month trying to call and I only have gotten one answer. They answer only if you renew or buy new appliances. I have tried scheduling many times, but no one shows up and no one answers when I try calling back. I don't recommend this company to anybody. Have bad experience with them.

I went with First American as my home warranty provider because it seemed like they covered more. Everything has been good so far. When we submitted claims, the technicians that have come out to our home have responded very quickly.

I have always had an excellent experience when I call First American for an appliance repair. This time, the first available appointment was 10 days out which was inconvenient. However the repair was done as promised. The problem was my ice maker stopped working. I don't know if they would have been any faster if it was my entire refrigerator.

I've had excellent experience with First American Home Buyers Protection. I would definitely recommend it.

We used First American twice. The first time was fine. The problem got fixed although I've had a hard time communicating with the contractor that they used.

I've been with First American for so long, and submitting a claim has been easy up until now. I had a claim a couple of weeks ago and I had them come back out, but I haven’t heard back from them. So, I called their direct number and asked them about the guy that came out. Other than that, they've done well and replaced things. I have recommended them.

Spent close to 3 hours trying to reach First American Home Buyers to repair the pool pump and uptake valve. They are refusing to repair the pump because of a past due balance that I have been paying on. I have an 80-year-old father with Alzheimer's who relies on the pool for pool therapy. First American is refusing to repair the pump which means my father nor I will be able to do pool therapy. I get sent 3 different bills which makes it difficult to keep track. I have one service that is almost paid off. I had been with them for some time and have become disappointed with them and will be looking for a new company. It is sad they are doing this to a disabled family. For me I can put my pool therapy on hold but not my father.

My AC went out this past Sunday, when it was 111 degrees outside (I live in the Desert SW). Logged on to First American ("FA") website and placed a service request. Immediately they provided me with an email confirmation and the name of a contractor. I could not stay in the house, it was getting unbearable, and left to go stay at a friend's home in Las Vegas for the night. Upon arrival at my friend's home I called the contractor to let them know I was about 50 minutes away from home, and was informed, not so nicely, that they don't serve Sandy Valley (repeated twice for good measure). Called First American (mind you, it was Sunday) and after a 20 minute wait on the phone, I got a very nice girl that tried to solve my problem, but could not locate another contractor FA works with. Apparently they only work with one for AC repair in the Las Vegas Valley (?!).

My realtor told me that First American was a good home warranty company so I went with them. Submitting a claim so far is good. The contractors and technicians that came to our home were pretty fast. As soon as they get it, they go by. I also got my parents' household to get the insurance, but they don't speak English. So sometimes it's hard for them to do a claim when there is no one to speak Spanish. Maybe you might want to have some Spanish-speaking person out for them.

I was with this company for several months. My dishwasher broke, so I filed a service call request on their website. About a week later, I received a phone message from someone in India. I had to replay the message 5 times to get the return phone number and reference number (the reference number I was never able to retrieve). I called the 800 number, spoke to an India women who asked for the reference number which I did not have, she placed me on hold for 30 minutes, came back on and said, they need that number to continue. I hung up, called the company directly, spoke to a nice man who was able to set up the appointment which was not for 10 days. I explained my frustration regarding the calling center, he stated that that is due to Sears and that is who they needed to work with.

First American sent out a company to fix my AC and for the third time, they're coming in today because it's still not fixed. I tried to call First American and it was over 30 minutes before I spoke to anybody. Up until this issue, things have been very good and I've been very happy them.

First American has been pretty good about resolving stuff. However they may want to cross-examine the quality of the vendors they lease out. I’ve had issues with their business not reporting correctly, like my plumbing. They may want to require more time with submission from the vendors or more detail because it's always a third-party. But you never know what's done or what's been submitted.

I have been with First American for two years, and they're very good. I would recommend them.

Put in claim for defective hot water heater. 9 days now without hot water. Tech there one week ago. No follow up. 32 minutes on hold with FAHW. Complained of hold time, he hung up on me. Called sales line like a new customer less than 2 minute hold. She could not transfer call. Agent locally that deals with real estate agents has not called me. 9 days no hot water. Horrible cust service.

I am currently on hold with First American home warranty. This is my fifth attempt today to reach them by phone. I have been on hold for 22 minutes so far. I am trying to reach them because the contractor they assigned my claim to says they no longer do business with First American and they don't understand why they keep assigning them work orders. If you are looking for a complete time suck, First American home warranty is the org for you!

See for yourself: Call 1-800-992-3400, as if you are a current customer. You will have to wait over 15 minutes even if you have the info they request when you call in. On average I waited over 30 minutes each time I had to call. Our experience with the contractors was terrible and the communication between First American and their contractors is a nightmare.

As I responded on 10/8/15. Thank you for the reimbursement and apology. As noted in my public review--improvement is needed in customer service and selection of service providers. I think you are in California, our thoughts and prayers are with you in the wake of the fires and water shortages.

I came upon First American online. I lived in this house for three years and I had another warranty company, but First American seemed to offer a better product. Everything was good when I submitted a claim and so were their reps. The people they sent to my house did an excellent job too. I didn't have any problems with them although I did have a difference of opinion with one company but it wasn't unprofessional.

I had a different warranty company for many years and had a lot of frustration so we switched over to First American. So far so good. I've had no problem with claims or the companies they use for the repairs. We've had a little bit of pool repair done since we took them on and the technicians have been very efficient.

I've had First American for a long time and I have a lot of positive things to say. However, a number of years ago, a technician came to repair my expensive ceiling fan. He said that they don't repair it but instead they can replace my $400 fan with a fan worth $69 to $89 only. I said, "Well, never mind. I will take the fan somewhere where they will repair it." which I did and it cost $130. So I ended up paying $200, with $65 for the technician who come out here to tell me they were going to replace it with a cheaper one.

First American is a good company. They are better than the last company I used. Submitting a claim is the only problem that I have. It is a little complicated for me to do over the internet so I use the telephone and sometimes the actual wait is longer. Adding to that, the air condition companies sometimes take a little longer. But in general, the service is very well. For example, the plumber service - when they arrive at the homes they want to do things very very quickly. I need to ask them to do everything but it's not a big deal. So far I am so happy and would recommend them.

I'm a real estate agent and so far, First American has been very nice with us. I always recommend all my clients to have a home warranty because that's something needed in any home. Before when we were overseas, they'd call me when something's wrong which is great. Unfortunately, some of the contractors would come in and say, "Okay, I'll be right back", or "I will call you when the part comes in", and we'd never hear from them. Or they say, "The job is done", and then they'd be on their way which happened for four times already. Some of the companies are unreliable. They'll set up an appointment and leave you waiting without any callback. When I call, they're not answering. And then of course I would be on the phone with First American for 45 minutes because they keep transferring me over. It does get frustrating.

Living in Palm Springs Ca. Today it hit 117 degrees and our air went out. In this extreme weather the house is inhabitable at 95 degrees inside without proper A/C. Placed a claim for emergency service on Friday night. Promised I'd get a call back within 8 hours to update me on service for repair. The call never came. Called back in the morning. 40 minute wait. Was told the contractor would call me today to schedule a appt. Contractor never called. Back on the phone with First American. 45 minute wait time to speak with a representative again. Now the contractor can't make it out until tomorrow. Emergency service? They'll find me another contractor.

The repair company sent to my home to repair two units, arrived 3 hours late, gave no courtesy call, apologies, on arrival. During the 20 min stay they condemned one unit for total replacement, taking cellphone pics to verify, tightened a fitting on the second unit and waited 10 min for me to write the check for my copay. They left with an over the shoulder suggestion to "hose it off, it will work better". 15 min later the unit stopped working. Upon calling to report, First American said, "Be back next week, sorry!"

Terrible service. I would not recommend this company to anyone. Shortest hold time of the 5 times I had to call was 45 minutes. Their messaging system is even worse. First message took 10 days for them to respond, second message took 5 days and the third message took 6 days to respond.

I've had First American for a few years already. Although submitting a claim was good, they need to do a better job screening their technicians. The quality of work was bad and they had to be called back. They put me on hold, made me wait half a day and didn't show up.

HORRIBLE COMPANY!! Do not recommend. It's been over a month and still no A/C!! Getting a hold is a joke. You are on hold for at least 45 min... When my contract runs out I will not be paying another dime!!

First American's people are very inadequate. We're on hold forever in a day. When we finally do get through to somebody, they don't know how to use their headsets. They hang up then they make us have to start the process all over again. Everybody's not computer savvy but one should be able to make a simple phone call. It's frustrating. Even when something broke, I didn't have to wait for night time to call them because they're going to run my blood pressure. But to call them first thing in the morning? No, they'll throw my whole day off. It's almost like dealing with the devil. Once you've finally get an audience, they get it fixed, just like my problem that I've had with my pool. They got it resolved. And I even built a relationship with the vendor. I like the vendor that actually came out there.

During my initial call to First American regarding my a/c issues, I was assigned CNN Air. This company is unworthy of being in the business or as one of your preferred vendors. After 10 days of broken promises and no shows, your service representative contacted Insane Air who arrived at my home within an hour and resolved the problems.

I am happy with First American. The only improvement they need to work on is the hold time, because each time I call, I can't speak to a real person without waiting for an hour. I also had a problem with one particular contractor that they sent out, because I had a refrigerator and freezer not working, and it took them 2 weeks to arrive and look at it.

23 days ago in our new home we noticed that are AC vent in the living room had no flow. Got First American to send out a tech to check on the problem. Found out that the AC duct was not attached to the AC unit. AC tech stated he could not reattach the duct because he cannot gain access to the duct in the wall because he cannot open up drywall. I got a call back from First American stating that the warranty does not cover access to the duct so I had to reread the contract to them.

I chose to stay with First American because I've not been impressed enough with other home warranty companies. I've also used First American for years. Their claims process was very easy and their reps were very good. I don't deal directly with the contractor they sent out because I'm the owner, rather the tenants. But when I don't like the contractor's work or attitudes I tell it to First American and they work with it well.

I love First American and I'm absolutely happy with them. I would recommend them to a friend.

I like my policy with First American because the things that I needed to repair would have been a lot more than the service call so it's economical for me. There has been a couple of times I've had them and I really like it but there also has been a couple times that I wasn't thrilled with the company that came out for the service call. Right now, I want to renew my coverage. In addition, I recommended First American to my sister and she got it.

I have been with this company for 9+ years. They have honored some small claims. I actually saved them a replacement of a dishwasher by searching if a recall had ever been published. It was a one click search. There had been. The dishwasher company sent a replacement board and First American thanked me by refunding the $65. I thought what a good company. Then the AC compressor goes out. Serious money. They refuse to honor the contract. These are crooks in suits.

Everything was good when First American came out. I would definitely recommend them.

August 7: We file a complaint about our leaking water heater. So far, so good, FAHW says their plumbing contractor (Buckeye) will come give us a quote, but won't be able to come until Monday. August 10: Buckeye plumber comes an hour later then he said he would, and says that it would cost over $1000 to replace a water heater, not including the cost of the water heater itself. That is ridiculous, considering the cost of a high-end water heater itself is $600. The plumber said "modifications" to the pipes, such as unscrewing and screwing back in, are not considered labor and are separate costs. I found it highly offensive and disgusting that the plumber thought he could pull one over on a single mother of two children, but that's a review for a different issue for a different time.

First American's claims process is pretty easy and their representatives were very knowledgeable and helpful when I call. The technicians and contractors that were sent to our home were okay. Overall it's good.

I have used First American Home Buyers Protection for this and other household repairs. First American is EASY to submit a claim, very prompt with follow up and an excellent company to do business with. The contractors have always been professional and knowledgeable. I would recommend this warranty company above all others!

Whatever you do stay away from this company! They sent a person out to repair my fan, the guy drops the fan and breaks it so I now need a new fan. Ok, simple enough. He leaves to get a new fan, now the new fan doesn't fit where the old fan goes so he calls the warranty company to let them know he needs to add a larger box that holds the fan in place. The damn warranty company doesn't cover modifications and I am told I would have to pay $139 to get the new fan installed. Wait, is that a joke? You mean to tell me I have to pay $139 to get a new fan when the guy clearly broke my old fan? Are you kidding me right now? Ha, no, they wasn't. It was either pay the technician then or have a freaking hole in my ceiling with no lights or fan. I was in disbelieve that all I could was cry as I paid another $139 on top of the $65 service fee all over a ceiling fan!

Worst company to deal with!!! My refrigerator went out in June. It was repaired fairly quickly. Then it went out again in July. This time I was told a contractor would be out in 4 weeks to repair it. Four WEEKS. After complaining that 4 weeks was too long to wait and be without a refrigerator for my family, First American agreed to let me contact my own contractor. Shamrock Appliance Repair arrived the NEXT day : ). After checking the refrigerator they determined the compressor was bad and it was not able to be repaired both for cost reasons and that the compressor was welded in.

I have been more disappointed with First American Home Buyers Protection than I ever have been with another company in my life. Many of my complaints echo other negative reviews on this site: terribly long wait times to speak to a human (on almost every occasion my husband or I waited at least an hour, sometimes several hours or no one ever picked up after being on hold for hours on end), miscommunication that led to us having to pay large sums out of pocket, contractors that were slow, nearly impossible to book and unreliable, the list goes on. Our water heater broke during one of the hottest weeks of a humid Philadelphia summer. It flooded our basement and due to a complication we had NO RUNNING WATER in 100-degree weather. The water heater was under warranty from FAHW, which in theory was great and made us feel protected. Quite the opposite in reality.

I had a good experience with First American, so I would recommend them.

I haven't submitted any claim so far but First American is really good and I'm enjoying my experience with them.

When we need something, First American helps us. I can recommend them to my friend and I even signed up my son with them. The only thing that we had encountered is they sent us a contract worker lying about coming here and then saying that nobody was here so they left. When I also called for my stove, the guy that they sent claimed that he rang the bell. They lied they came but they didn't because I'm at home and nobody came. When I called, the dispatch said, "Oh, the technician was there in your house and there was nobody home." First American should be looking on those situations. Maybe they lie just to prove that they are available any time. Come on, don't make a fool out of me. It's very frustrating, and I guess it has something to do with the other contracts.

First of all I have no idea who this person is who responded to my request from First American. First American refused to replace my AC while they claimed upfront if it goes out the AC warranty is covered. After the AC went out; they made one excuse after the other and refused to replace the AC. They will make any and every excuse why they cannot replace the AC or how the warranty does not cover certain parts. Up front they informed me if it goes out - the warranty would cover it. NOT! After the compressor went out they refused to repair and informed me that every part of the AC would have to go out in order for the warranty to cover an AC, including the hose, parts, etc. Notice... whomever responded... DID NOT acknowledge the hold time. This company actually called me after I filed complaint and asked if I would remove the complaint. I hung up on her!

I put in a service call for my washing machine and it took First American three months before the entire transaction was finalized. That's too long to be without a household item that you can't afford to lose.

I have First American coverage for my two houses in Shamrock and Dallas Lake and I've had equally bad experiences with the air conditioning service at both homes this summer. That's why I will cancel both contracts when they renew next month. There's always a delay in getting somebody to come out the first time because it's Vegas and there are a lot of air conditioners out. So it was a day or two before they came to each house. In both instances, though, all they did was add coolant to the AC, which leaked out immediately. They came back, put another "band-aid" on the AC, and the coolant leaked out again.

It’s been easy to submit a claim but it’s been challenging sometimes to get the repair persons out to the site in a timely manner.

First American came with the first house we purchased. Their technicians are generally good but there was one plumber who we called for a problem and we're still having that problem even though they've come twice to look at the same problem.

About a month ago my AC went out. I contacted First American and they found a contractor to administer the repairs. The unit need a new compressor. About 3 days after the visit from the contractor they got the okay from First American and the contractor "claimed" they ordered the part, it would be here in three days. Three days came and went no calls or updates from EITHER party. My wife called on day number 4 and the contractor told her that the part had not been shipped yet. The secretary blamed the parts vendor and said she was having it shipped out right away. I seriously doubted the problem was with the parts vendor. Instead of the contractor showing any kind of concern due to the fact my house is a constant 90 degrees and had the part shipped overnight, the contractor tells my wife it should be here Thursday of the following week.

Over a year ago I contacted First American to repair a cracked condensation pan in my furnace. Since then the contractors they've sent never repaired anything and instead cracked the furnace coil, drained the unit of freon, replaced the furnace and cracked the coil once again, caused leaks in the main line and now the latest contractor they've sent says the condenser needs replaced. During this entire time, I've also had no air conditioning. Meanwhile, I've spent multiple days off work waiting for repairmen who never showed and those who did but caused further damages and knew they did but lied to me about it as they smiled and walked out the door.

DO NOT USE THIS COMPANY!!!! TAKE YOUR BUSINESS ELSEWHERE!!! Trying to get home A/C fixed since June 10th. Gotten several excuses and a lot of misinformation. It's the middle of summer and 100+ degrees. They don't care. Customer service is horrible. Contractors are bad too. For the past few months spent over 40 hours on hold only to be hung up on repeatedly. About to give up and pay to get repair fixed out of pocket. I guess that's what they want....

Have been waiting 3 almost 4 months for control panel to be rebuilt for 25 yr old ovens. Man came to install and said someone else needs to come. So another week, now they say co. could not rebuild it. So what did the man bring last week to install that I waited 3 months for? I told appliance co. not to send the first man out as he probably could not do it. Guess what? He came and could not. I want my ovens fixed or replaced as promised. I told First American, not to take money from my bank til this was resolved. Guess what, they took 3 payments. Claim was on old membership and needed to be resolved, or I would not renew next one. Can you help me?

Some contractors that First American sent to me were good and some were not. First American has been helpful in some instances, and for that, I like it. However it’s not the most timely thing. You can’t expedite stuff when you have an emergency and there’s nothing that could be done but wait until you hear 24-48 hours from somebody else.

I've had First American for about three years now. Claims submission has been good and their technicians are generally okay.

We had problems with our water heater since the power part was defective. We submitted a claim and had no problems getting the technicians back out and they didn’t even wait for the insurance to approve it. They called the manufacturer, and the manufacturer told them to go and take it out, exchange, and reinstall it. The warranty reimbursed us for most of the cost for the technicians and they picked up the tab for the difference. So we’re very happy with First American. My niece now has them and I’ve also referred them to several people.

I was looking around to change home protection and had a brochure from First American. I called, got a quote and liked it and signed up with them. It's easy to submit a claim and the technicians were great.

I had a very good experience with First American. They were very good about getting to my home so that I could stay in that night because we just found out a couple of days beforehand that there was a problem with the air conditioner. It would've been really bad for the weekend. If I hadn't had air conditioner I would have stayed in a hotel, so I was very happy with them showing up and getting the job done. I would recommend them.

They assigned ABM Appliance to send out someone to review the problem with my appliances. A young man with no appliance experience showed up at my door. He was rude. He called into a central number, speaking entirely in a foreign language that I could not understand. When I asked if a real technician was coming out to diagnose the problem, he said NO. Based on his description to someone on the other end of the phone (I could have done that myself) parts would be ordered and ABM would get back to me. They did not get back to me or return my follow up phone call.

I've had some frustration with some really, really long hold times at First American. However, once I get channeled properly to somebody, it seems like it's okay. I had an issue where a $65 payment wasn't recorded correctly. I got a letter telling me that if I didn't get it resolved, it was going to be sent to collections which could have a negative impact on your credit score - that can be a real pain in the butt and cost you a lot of money. I was trying to communicate back on that and make sure that it had gotten credited. I've made some payments. But it's just not acceptable when you get put on hold for 15 to 20 minutes.

I called them at 7am. I waited all day. I called again and was told that the contractor is not able to make it and it was 3:30pm. Another cont. was assigned to me and I was told that they are not able to come til the next day... I don't recommend. They can't respond to emergency issues like this.

In an attempt to give the proper details yet keep it concise, this is what I have experienced thus far with my first ever First AM claim. 7/31/15 - AC not cooling - called to file claim. 8/1 - Brett from Morgan's Air responded (was initially scheduled for a 12-2PM appointment, but could not make it until after 4PM thus a full Aug summer day without AC waiting for a tech). While Brett was still inspecting and had come to the conclusion that he did not know what the problem was as it could be anything from a capacitor out, a short in the wiring or possibly even needing a new condenser (paid $60 for visit), I received a call from Steve ** CSR from First AM, who in a cheerfully scripted manner informed me the claim had been denied due to lack of preventative maintenance and two (2) screw missing out the outside condenser panel.

I signed up with First American Home Warranty (who, by the way, RARELY answer their customer service line). Their assigned contractor HVAC company is coming out today to replace the evaporator coil AND indicated I have to pay out of pocket $190 for the modification of the plenum, which isn't covered by the warranty. And since no one at First American Warranty ever answers their customer service line, I cannot get verification that I am liable for this "uncovered part of labor/parts." I was told when I signed up with First American Home Warranty that I'd only ever have to pay the one time $65.00 service fee whenever a repairman comes to the house. I am fairly disgusted with First American Home Warranty.

We filed a claim online after having to wait for an hour to get hold of a representative. Our AC was down and so we tried online request which went through but the contractor that was assigned told us that they do not service our city, which they said they mentioned umpteen times to First American and yet they still continue to assign this contractor to our city.

When submitting a claim with First American, I have to stay on hold for an hour to talk with them. They tell me "you could do it online". I did and then it just disappeared. I had to call them for a pool repair on the 21st and on the 28th I looked online and it said it was completed. Only nobody had been back to the house to do any repairs. And then yesterday they sent somebody out to verify that they had not done the repairs. So today I'm still waiting to hear from the contractor to get a schedule for the repair. Meanwhile my pool was turning dark green so that’s gonna cost a ton of money. Once they finally get the repairs done, it will be like two weeks and it’s been over a week now.

The phone system to call in is terrible. I have two phones calling in right now. One is at 45 minutes waiting, and the other an hour and 7 minutes. I have been with them for 10 years and their service has went DOWNHILL. My washer has tore up. They have sent Sears out 2 times now and now 5 days later it's still flooding the basement WHICH means I have to miss another day of work for a repair. Sears will replace everything on the washer before they will tell First American it can't be fixed.

Submitting a claim with First American has been excellent. They sent a couple of good contractors to my home, but also a couple of bad ones which turned me off a little.

I have two houses wherein the other house are occupied by tenants. And so far, my experience with First American is perfect. Submitting a claim with them is pretty easy. Also, the contractor they sent out, whom I have used three or four times in past two or three years, was good. So, everything's perfect and good!

I paid extra to get their "upgraded" home warranty service. After I call them and tell them that my home has a broken hot water line, it took them two weeks to have this Emet Plumbing call us to set up an appointment couple of days later. But they never showed up as they said they would be, and the number of Emet Plumbing never got picked up whenever I call. Then I tried to call back First American. Again been hold forever. Nobody picks up the phone. They just want your money. Try your best to avoid this company.

I keep renewing my policy with First American, my experience with them has been good. We've had very good luck in terms of the contractors that they send and we've had no problems with claim submission except that I get a little upset with the online submission - I don't even try it - I'd rather talk directly to somebody.

I've had First American for years and I've been paying them lots of money. My experience in submitting a claim was good. Likewise, the contractor they sent to my home was also very good. He came in, got it done and was finished before I even realized it.

Tues., June 9th; Tony, from Ohio Town & Country, shows up to access the problem and informs us we need a new unit. Wed., June 10th; 1st American calls me and tells me what they don't cover and what we'll need to pay for and ask if they can proceed with ordering the essential parts. They told me, due to all the rain, it'll be a few weeks before the a/c can get installed. I agreed to proceed. I also call Ohio Town & Country, (with the voicemail phone number they gave me), and get no response.

The hold time of First American has gotten ridiculous. On average, I'm 30 minutes to 40 minutes on hold to get someone on the phone. Yesterday, I was on the phone three hours from start to finish to call them about an air conditioner claim I had opened two and a half weeks ago that still hadn't been fixed yet. And then I've also had problems when I go on their website. I've signed up for their web portal and when I open a ticket in there it'll go a couple of days sometimes without getting a response. I usually end up having to call. So once I get someone, it's simple. I tell them my problem, they assign a contractor. They do pretty good in that point but a lot of the contractors, especially the air conditioner contractors, they're just subpar. And I don't know if that's because that's the kind they get in this area or if maybe their standards aren't high enough for who they allow to be a contractor.

I've never had a problem in my claims with First American. Their representatives are very nice, pleasant, and helpful. Their technicians are helpful too. There was only one time that they had to send a different company out because the claim wasn't handled properly, and they took care of it right away. I've recommended First American to a friend.

This is the worst experience ever. I called this company and was on hold for important issues for over five hours spanning multiple days. The contractors this company selects are rude, incompetent and are weeks out to perform services on covered items. And other contractors don't even have my work order when I called them directly. I have had to use local contractors totaling over $3000. This company should be put out of business and I will do everything I can to assure no one uses this company.

I have been a customer of First American for 4 years. I was very satisfied with their service until the past year. My 23 year old refrigerator has been acting up - does not keep my food at an even temperature. Thermostat has been replaced twice in past 3 years and the motor was also replaced. In early July I placed a service request online at a cost of $65 and was told by the repairman that the temp issues were due to inclement weather - outside temps in triple digits. Huh? Two weeks later there is a substance on my floor which looks to be oil coming from under fridge. I speak to customer service and am told I have to pay another service fee due to the fact that it is a different issue.

We weren't happy with another warranty company and then doing research and comparisons, the ratings of this First American were so high we thought we'd give them a try. All our experiences with them have been positive. The contractors have all been excellent and I don't have a complaint at all.

I've had a good experience in submitting a claim to First American and their technicians were satisfactory. We've had a few issues but there's not much they can do about it.

I haven’t had any problem with First American. Everything is good.

I'm having issues with an AC that died out three times on the same property and First American fixed it a couple of times. However, the last time they came out here, they're saying that there's a problem with electrical and that the electricity is illegal. They had fixed the AC before and nobody ever mentioned about any wiring that was not legal. They just don't want to replace the AC. I also had a problem with one guy from All Right Air who was very very rude. There have been other things that First American have been really good on but my experience with them in fixing my AC has not been great.

First American is the absolute WORST company I have ever dealt with in my life! I have had so many bad experiences with this company, I don't even know where to start. My husband and I closed on a house at the end of June 2015. This warranty came with the house for one year. Literally a few days after closing our AC unit went out. As a result of the incompetence of EVERY SINGLE person I spoke with at FA, we did not get our AC unit fixed for 14 days!!! That is in the middle of summer in Houston!! We have small children. It has been a HORRIBLE experience since my very first phone call. Here are just a few issues that I can list from my personal experience with just ONE CLAIM!!

After paying for an upgraded warranty for over 2 years my air conditioner went out and at the same time my CO monitor went off. It has been over 7 weeks and NOTHING has been fixed. There have been about 15 days of triple digit weather during this time. There has been an inspection. The furnace and condenser were condemned. Now, just today they want $1768 for installation costs not covered just for swapping out the condenser. OUTRAGEOUS! I could buy a brand new unit for $600-$800 and have it installed for $250. They didn't even bother to tell me what make, brand, model, etc. they are installing. No one has done a HVAC load calculation.

I’ve been with First American for a long time. I’ve had it in my first home, then in the one I rented, and when we bought another house. When I moved to another place I went back with them. But recently, they’ve been terrible for not answering the phone for 50 minutes. The other day, we had a problem where water was leaking into our carpet and into our wood and I told them it’s an emergency for the plumbing and it took three days for the plumber to show up. We also had a problem with the pool so they gave me the name of a pool company. I called them and they said, “Oh, we can’t come for seven days.” What?

We purchased our home in December of 2012. The very first summer the AC was not cooling properly and we filed a Service Request with our home warranty company First American Home Buyers Protection Corporation. The number one complaint was that it wasn't cooling properly. The lines to the AC unit were iced over which was visible to the eye. The first summer we had many, many, many visits by the technicians. Each time someone came they said that the unit was either over charged and needed to have freon removed or they needed to add freon. They continued to come and make guesses and talk about what could be the problem. This continued the whole summer. Literally dealt with the claim for the majority of three months. It was "fixed" at the very end of our warm weather... This was the summer of 2013.

I have called First American Home Buyers Protection for my 1st claim when my main refrigerator shuts off on Saturday 7/25/15 but unexpectedly facing with a terrible customer service experience. I have been their customer for 3 years with no claims. I was told the 1st available technician will be on 8/4/15 and I told that is too late. This is our main ref. then I was asked to call Sears National repair center. I called them and after I begging them, I have given the service date of 7/27/15 which it was on Monday between 1 to 5 pm. No one showed up on that date then I decided to call, but sadly after being on the phone over an hour, I was told there was no appointment for my service and completely denied. Then I had to call back First American Home Buyers Protection to find out what I should do next.

My experience with First American was great. The technicians they sent out to our home were pretty good. But there has to be a better way in submitting claims. I tried and called on the phone and then I had to wait forever. I got to go to the phone tree and then it just branched out to a lot of places before I got to the right person. But I would still recommend them.

I like the importance of having the policy but when it comes to executing it, First American‘s policy doesn’t always work out. I have a rental property and they don’t care about it, but I do care because it’s my house and one day I’m going to live there. I am a single woman with no extra money and for me, every penny counts because I don’t have somebody backing me up financially. My last renters were the ones who suggested getting First American in place. I would pay for the monthly, they’d pay for any service. It didn’t work out that way, and I ended up paying for everything.

We have been covered by First American for home warranty services for several years. Every service needed has been a frustration, and our current A/C issue was the straw that broke the camel's back. It is 100 degrees in Texas, and 3 days after reporting our A/C failure we finally got a call from the assigned contractor, who advised he does not service our area. We have now been on hold with First American for 45 minutes awaiting a live person to assign us to a new contractor. We have experienced this same problem with nearly every call to First American for service. I am so dissatisfied. I am moving our coverage at First Opportunity! I would not recommend First American to anyone!

First American was great. They were quick and provided good service.

On Saturday, July 18th, my husband and I noticed that hot water was pouring from the bottom of our hot water tank. We immediately contacted First American Home Warranty (we've been with them almost a year now) and told them what was happening and that we were going to need a replacement tank. Of course with it being a weekend, we were told that we wouldn't be able to have anything done until Monday. Monday morning the contractor (Able Contracting) hired by First American called and asked if they could come by on Tuesday between the hours of 8-4. Of course, we said yes, and I almost took the day off if it hadn't been my past experiences from various companies that they rarely, if ever show up early.

On 3/5/15 I reported an oven failure. The technician arrived a week later, 3/11, and failed to get the top oven door opened after working for more than 30 minutes; he left after noting this event on a work order. FAHM selects another repair company. A second technician arrives on 3/19 and diagnoses the problem as a failed control board Because Whirlpool apparently no longer provides support for that model oven as regards the control board FAHB sends the control board somewhere to be repaired. Two (2) months later, 5/20, the technician returns with the control board, installs it, and determines that the repairs were not complete and that the top oven is still inoperable.

First American has been good so far. My realtor recommends them and I would recommend them.

I've been with First American for quite some time, and I've been satisfied with their services. The only issues is that I live in El Paso, and in the summertime, it's like 108 degrees sometimes, and I've had problems with my AC unit. It's not difficult submitting a claim. Their representatives, are pretty good, but when I get booked on, for example, a Thursday, it always takes 2 to 3 days after the weekend for them to get back with me. What they did was, they have a program, where they'll reimburse you if you have to go buy a certain AC or heating unit. But, it was almost 30 days that my AC stayed broken, and that's a long time.

First American's customer service people probably needs quite a bit of training. I didn't appreciate that they were talking down to me when I called them in the middle of an emergency situation. I think they needed to be a little sympathetic, not just reading from a script without any deviation. One also spends at least 20 minutes waiting to speak to a person. But the rest of my experience has been fine. The person that came out was really, really good. We had to wait for a day or so before he came out, but it was fine. He replaced a couple of blown fuses and that all worked out great. I really appreciate the home warranty. I work in insurance, so whenever people ask me about it, I always recommend First American.

This is the worst warranty company out there. Do not get this company to warranty your home. We had them come and repair our refrigerator 3 times and when the guy came out for the 4th time he said there was nothing else he could do, that it just needs to be replaced by the warranty company. Haha, good luck with that, you will get every story in the book about needing the technician's notes, "we will call you back after that", "let us send another company to try and fix it", it just never ends. Our process has gone on for 2 months and we still do not have a working refrigerator.

First, We chose First American Home warranty based on certain issues they covered, only to find out they cover based on geographical location and we are not in the area that is covered. Second, We called on a Tuesday to get a plumber to our house because of sewer gas leak. After being on hold over 2 hours we were finally assigned a plumber to come the next day. On Wednesday when we called the plumber we found out he was no longer in business. We called First American back. Again after 2 hours of hold we were assigned a different plumber. 2 days later after waiting 5 hours for him to show up we found out that he is also no longer in business. We spent hours on the phone trying to get someone to come and no one ever did and we were assigned the original plumber even after telling First American that plumber had gone out of business.

When we bought our house, our realtor recommended First American. We submit claims over the phone and the automated system is easy. We've also corresponded with them about a claim online, and that has worked out well too. We've had pool guys come a number of times and they were great. We've also had someone replace our furnace and they were awesome. Someone also came to replace the motor in our oven and that was great as well. My only complaint is with the plumbing company. They were so bad that after three weeks of not getting it fixed, I paid money out of pocket to hire someone else. For the most part, the quality of their work is great. We love them because it's cheap, fast, and for $60 they'll pretty much fix anything we have.

First American fixed me right up, it was a good experience. I submitted a claim and got somebody out in eight hours. The contractor sent was friendly and answered all questions I had. I do recommend First American!

For a year now, we've had issues with our AC unit pouring water into our hall and garage. We've had to pay several service fees, taken multiple days off work and paid over $730 to have our unit cleaned after they told us to do so. They've sent multiple people out 15 times over the last year. During the winter, the unit wasn't leaking, so we assumed it had been fixed. As soon as temperatures rose, it was back to pouring in and ruining our carpet. The last two technicians have requested the unit be replaced and the company has denied our claim with no call or explanation.

A friend that I work with has First American, so I availed of their home warranty to be safe and have that extra protection. When my husband submitted a claim he didn't have any problems. The technician that came was fine and I'm happy with their quality of work. First American gets my recommendation.

I felt that they did an outstanding job. Other Contractors tried to sell me a newer and expensive unit and told me the older unit couldn't be fixed. The Contractor who came out from First American was honest and very professional. He replaced the Compressor and found other mistakes that were made when the previous contractor came out. I was VERY PLEASED and IMPRESSED with such honesty.. Highly Recommend them..

I signed up with First American because I hate when something breaks and I need to search for somebody to fix it and the whole uncertainty if they will rip me off. I've seen they had good coverage and that it covered what I needed so the price was good. Filing a claim was easy and they respond quickly. The techs that came out have all been great. They fixed everything I called them about.

After 3 months I am glad to say that they finally took care of it. We got a new unit and new coils. I hate the fact that everything had to get so ugly in the process but happy it was taken care of.

I’ve used First American a couple of times and the last time we had them, a guy came in and fixed the problem. I've always had a good experience with them. It was easy submitting a claim and their quality of work is always good.

Repair: it's a verb and it means to fix something so that it works properly. Apparently, First American Home Buyers doesn't know the meaning of the word. Allow me to explain. On July 7, 2015 I called FAHB to have a service request for my air conditioning, after I made a request FAHB dispatched ABC 24 Hours heating & cooling service and repair to take car of my AC unit. I waited for the Tech that same day. When he came he checked the system and told me that a system board had failed and the unit may have to be replaced. Later in the afternoon I received a call from FAHB representative and was told that there is about 1400.00 out of pocket for that system to be replaced. And when I asked for the payout he told me it will be $ 798.00.

Submitting claims with First American have always been good. In the beginning, however, we had a couple of issues with the plumber that came to the house. But, since then, everything has been great. I would recommend them.

Several switches in my home went out, along with one of my ceiling fans during the last bouts of San Diego's humidity storms with heat. I called First American Home Buyers Protection and they sent Carter Electric out to help. The gentleman that came was clean, cautious, skilled, and quick with repairs. He had to come back out for the fan. He estimated over a week but within a few days, he had my fan up and cooling me off. The best part of all was he was a cheerful guy with a fun attitude. My first point of contact with Carter Electric was a couple of fun women, that created a fun beginning, and after the work completion, I received a call with the same fun characters. A thank-you is all I have to offer but all of you people are the best. First Am, thank you. Carter Electric team, thank you.

This warranty may be good for lots of things, but if you have a plumbing stoppage, do not call them first! I had a sewer mainline blockage with raw sewage backing up actively into my home. I called and 7 hours later, a plumber showed up. He was unwilling to locate the sewer clean out, and since the home was new to me, I didn't know immediately where it was. He charged an additional $170 to remove a toilet to access the line. He broke several tiles when doing so and said that the blockage was more that 100' in the line.

We were very satisfied with the service of First American. We submitted the claim and then within about 24 hours, we received the call from a contractor. They set up an appointment to come up and see the dishwasher. And they came out, tried to fix it, but they couldn't. They realized that they needed a part. The only inconvenience was we had to wait a whole week for that part to come in. But when it came in the contractor kept us posted. They changed the part and it's been working very well.

Hold times for 30-60 mins, auto call back doesn't work, and other issues. They'll answer right away if you want to purchase, but customer service is nearly extinct. Even worse - They pay contractors so little that you are at the bottom of the list. For a broker dishwasher, they initially gave me a 10-12 day wait time for the contractor. In fairness, after calling the CEO of American, his assistant had someone call me (after my 3rd contact with her) who magically found someone more responsive. By that time I purchased the part and fixed it myself. Now I have a pool pump that is bad. In Florida there are thousands of pool service companies. However, they managed to find one over an hour from my house where voicemail is a guy's cell phone who hasn't called back and a PO address with no physical presence. Meanwhile, my pool is starting to grow things in it. Their service is very, very poor. The selling realtor purchased this and now I know why.

We received First American's one-year policy when we bought our house. I submitted a claim because we had a slow drain in our kitchen sink and a couple of leaks. Last Friday, Hers & His Plumbing came. The lady did not clear the drain in my kitchen sink instead she made it worse. I don't want those people in my house ever again. First American did send another company by the name of Chase Plumbing first thing Monday morning. They were awesome and did a fantastic job. Excluding Hers & His Plumbing, everybody else was great. We are maintaining our policy with them.

I first contacted them in regards of an AC issue. They assigned a contractor to come out. I googled the contractor who has TERRIBLE REVIEWS! (25 out of 32 were 1 star). Contacted First American and told them that I want someone else assigned. They told me that everyone has a bad day and to give them a chance. Also, they would ask for an experienced contractor (so have you experienced one usual come out???).

It's relatively easy submitting a claim online or on the phone with First American. The companies they choose are pretty good and they're reliable and they complete their job. Overall, they are professional and I am very satisfied with them.

The real estate agent that we purchased our home from told us about First American. My claim was resolved quickly. The technician was absolutely courteous and respectful. Everything including the quality of work was good.

I put a claim on 6/22 due to both AC units failing. It is 07/18 and they still have not been able to find a tech to help me. I found my own tech with their approval and received an estimate. Sent it to First American and they refuse to pay it because they deem it "too excessive". So, I now have a 10 month old child living in a home that is 85 degrees because First American cannot provide a technician that actually wants to deal with this company, and I can't even get my claim paid outside of their own techs because it's too expensive. It's fairly obvious to see that there is a reason most HVAC companies do not want to work with companies like this. They don't pay well, slow to pay, find cheap and underskilled workers, can deny any claim if they think it's too expensive. What's the point of insurance if the company can't provide a solution for you in a fairly timely manner? Would not recommend a home warranty from these people.

We've only had a few experiences with First American but submitting a claim has been easy. We basically make the call, schedule the appointments and the appropriate repair person will come out and take care of the issues. In one episode when we had an issue with our refrigerator, they were not able to find a local guy that was able to come out within a reasonable time. They had somebody that could come out, but it would be two weeks. And the refrigerator was not cooling, so we were literally wasting food. So they gave us the authority to get somebody ourselves and they would pay for it, which worked out okay as well.

Our realtor bought half of the warranty and we paid for the other half. The technicians have always been good and professional. They get on issues very quickly. We just had one problem but overall, we're really happy with First American. I've recommended their service to several of my friends.

When I bought the house, the previous owners had a contract with First American. But my last interaction with one of the technicians hasn't been very good. They've been up here twice and the problem still exists. But up until then, the quality of their work has been good. Sometimes the replacement equipment that they offer is very inferior to what has been replaced.

Our realtor told me about First American. Submitting claims with them was always good and fast. I would recommend them.

Everyone in First American has been really helpful and we haven't had any problems. When we called, they were pretty fast on getting someone out here - we've been happy with that. They've been very efficient in handling any of our concern. We've gotten a new water filter in our pool and a tankless water heater in our house. The gentleman who replaced our water heater informed us that basically it was gonna be delivered on a certain day. He then said, "I'll be out there early the next morning to put it in," and he did. He was really nice, polite, and was done within a couple of hours. He also said, "If you have any questions, just let me know," and then explains everything what he did when he installed it. He was able to take away the old one for us at no extra charge which was wonderful. It was really sufficient and everything's now working.

I have had reasonably good success with FirstAm for minor repairs, but not so with more costly repairs. My washing machine needed repair in October '14. The repair company ordered parts and within a couple weeks initiated replacement of my transmission/clutch. After more than 4 attempts over almost a 3-month period to get the unit working properly, I asked First American to 'cash out' when it became painfully obvious that the almost 15-year old unit was unrepairable. I received a check for the machine about 3 months after the repair order was placed. I don't even want to think about the amount of money spent in Coin laundry facilities during this time. Oddly, First American sent another company out about a month after this ordeal began to provide a 2nd opinion and seemingly ignored that repairman's recommendations while continuing to use the original repair company.

We purchased a home with a 1 year warranty provided by this company. A pipe is broken and spilling water all over the home. After 2 days, they claim they CANNOT fix it. We have been on hold for customer service for over 1 hour. DON'T buy a house with their warranty!!

It was through my brother-in-law that I've heard about First American. Being with them for more than three years now, everything has been seamless when submitting a claim - no big questions asked. They were very willing to help us. The technicians that came to our home were all very professionals except for one guy who was bad so we got him out. I told them "Don't send him to us." Overall, I've had an excellent experience with First American. They have great quality of work so we've already recommended them to two people.

Our A/C unit went down on 7/12. I started calling the Service Dept @ 10:30 am that morning. I was hung up on 2x's as well as put on hold for over 45 minutes. I was told that we would get a call with 72 hrs. 3 days. Now, we live in Arizona and my husband has a bad heart. I explained that to a Supervisor and was then told we would get a call within 7 hours. This didn't happen. Every time one of calls, we are put on indefinite hold and when someone does come back it's been pushed out another 72 hrs. I have had First American for approx 15 years and this is the first real hassle I have had. But it seems to be a pattern when it comes to A/C units.

The staff of First American fixes everything right away and they have been very helpful every time I need them. There was one instance in the summertime where the company that they sent to fix took a different time. I also had a problem with a claim I submitted for one of the motors of the swimming pool pump. They didn't replace it with the same brand. It's working fine now, but I think that the one that they replaced it with was not as good as what I had.

To be fair, I must say that I have used First American for several years and have had multiple claims that have previously been resolved satisfactorily as long as I have been EXTREMELY PATIENT. That being said, I am now still trying to resolve a claim regarding my pool/hot tub heater that originated in April of this year and it is now mid-July, and we are having more pool related issues.

This upstairs heat pump unit stopped working (defrosting) about 18 months ago. The control board was replaced and we assumed that the unit operated correctly after the winter season as it cooled fine 1 year ago for the summer. Once into the early winter it again refused to defrost so we contacted First American. They sent a repair technician who added Freon and changed the control board (second board). The unit failed to defrost and the technician advised he could not repair until summer.

First American was the home warranty of the house when we bought it. We've had mixed experiences in submitting claims. There have been times that it's been very difficult and other times, it's been easy. There have been a few exceptions, but most of the time, the claims people have been fine. Most of the technician-level interactions are good once they actually get someone here. The biggest problem is some of them tend to feel that the home warranty programs don't offer them a great deal. If they're not doing much work, they're not getting much for the service call. So some of them look at it as kind of a negative call. Generally, quality of work has been very good. In fact, we've had a couple that we've used the same firm on other work outside of the warranty.

Weasels!!! Said that the drip pan rust in my new home was preexisting so they will not pay it. Talked to the repair company and they said that First American Home Buyers will weasel their way out of making any payment.

As of today 7/13 our home has been without air conditioning since 6/22. It took three weeks to come out to review our system and offered no solution to us being without AC. When they finally came out to review our system they stated that the compressor was out and that the company would pay for it. As of today First American has called and told us that our portion of the $1100 bill is $400. So after being without AC for three weeks and having no response from First American, they now tell us that they will not cover our repairs. Very upset and disappointed in the treatment of my wife on calls and with their handling of the situation.

Everything has been really pretty good and quick when I submit claims and their responses have been adequate. A couple of the contractors were delayed but it's been fine. They made adjustments to get different ones. I still got First American and I renew it every year.

The claims representatives of First American were knowledgeable. The technicians were professional and explained everything thoroughly. The quality of the work that was performed was fine, I didn't have any issues with it and I'm highly satisfied.

I heard about First American through my realtor. Everything has been fine so I'd recommend them to a friend.

We called this company on June 1, 2015 and got an AC company to come out and look at our AC which had frozen up. The AC company said we needed a coil and that First American had to order it. It is July 11 and we still have no part and our AC has frozen again. I've spent four hours on the phone trying to resolve this with warranty company. I was told the first time they would pay for the repair folks to come out and put more Freon in and that they would call the repair company to authorize. They never called. We were told last week when we called to see where the part was that "they forgot to order it". We are now told that they WILL NOT pay for the repair company to come today and put Freon in and that we will not have the part for another week. That would be almost two month since the original call. Unacceptable service.

Yes thank you. Other than the lady who hung up on me First American has been great. Gave us a $150 allowance because the heat and it happening over the weekend. The reimbursement went smoother than expected, everyone we have spoken to since has been very helpful and understanding.

I've been with First American for ten years now. Submitting a claim is efficient, and the claims process is easy. All my interactions with their technicians have been very good. First American gets my recommendation!

I Googled for the top homeowners insurance or warranties. I called three of them, including First American, and they gave me the best price so I chose them. I called regarding my plumbing and they said they were going to take care of it. They sent one of their people to check out the situation. Excellent service.

We've had it First American for 29 years for a $25 service call and $300 for our yearly bill. Now we're up to $65 for a service call and it's $700 for the year. They said we're one of their oldest customers. Submitting a claim was excellent. The claims process on the telephone is very good. I had no problem with the claims representative. They've been all great. I think I have a high priority when they hear my voice. When I tell them I want the supervisor now, they say, "Okay, hold on". When I got hysterical on the phone, and they said, "Don't worry". They followed through. The last one was awesome. We use the pool service that they give us. The people they sent to fix my pool were absolutely remarkable and they understood that in the summer that if something breaks down, or the motor burns out, you can't really go more than two days in the heat. I asked the contractor if I can request them and he said, "You can but there's no guarantee you will get us". I said, "You know what, that's the only thing that's really bad". I would love to go again with the ones that I find good from those that they send out to fix different things.

The technicians have all been great and have done a great job. It has been trouble-free so far.

Day 64 A/C unresolved: It has been 64 days since our original call (May 6, 2015) regarding the Air Conditioning unit. First the system was not cooling and the service technician made some adjustments which fixed the problem for a few days. The problem recurred (May 26, 2015) and another technician made some more adjustments again fixing the problem for a few days. A third call was placed (June 6, 2015) for the same problem, again a quick fix did not resolve the problem. The fourth call (June 21, 2015) was made because the system had stopped working altogether. Since the call on June 21, 2015 the service technician has replaced the condenser unit and several other smaller parts, yet the system is still not functioning and requires yet more parts.

I would not buy a home without them!!

First American took a little longer than what it really should have on the microwave. It was almost two weeks before they got back out. But being with them for a very long time speaks for itself. I can't complain too much.

My real estate agent recommended that I use First American, and so far I've had no issues when submitting a claim. The technician they sent was pretty good. I wasn't actually living there so they seemed to be a little well as to pick it out and get it finished.

My husband used to work for First American and the experience has always been good and they take care of each claim we have. Their technicians always call to tell me what time they'll be here and then they show up and they're always very courteous and they take care of business. The quality of their work has been good too.

I went with First American because of their price and so far my experience with them has been okay. They react quickly when I submit a claim which is good. Also, their technicians come out and tell me what they're going to do and the quality of their work has been pretty good.

We have had First American Home Warranty for at least a decade. We filed a claim for a non-working a/c unit going on 6 weeks ago, they have sent 7 different ("pre-qualified") technicians to our home (the eighth person today was a no show) and the a/c still doesn't work. Terrible, terrible service/follow-up/results. We don't know where to turn for recourse.

I've been very pleased with First American. I recommend them all the time. I've always had a good experience when submitting claims. They're always prompt and attended to my needs. When it comes to their technicians, most of them are really good but I've had two that weren't very courteous and didn't do their job correctly but they got it taken care of so the problem was corrected. I've been very happy when they got finished.

Submitting claims with First American is pretty quick either by phone or online. One issue I had though was the wait time to get through to a rep but their reps were all very good. Also, the assigned contractor sometimes takes a little longer to come in than what I would prefer. Other than that, I always have a good experience with them. I would highly recommend them to anyone.

First American was recommended to us by the sellers at the closing of our home. Their claims submission is pretty straightforward and easy but their automated system gets confused a lot. You have to go through the prompt several times or then they just direct you to a representative so that's a pain. But the rest of it is pretty straightforward and simple. Their reps are professional and the technicians were good - they find the problem, fix it, and if we have an issue with the work that they had done, they would come back out and fix it without any issues. The work quality is good, however, it would be nice if they would provide better quality parts replacement, not the cheapest thing that they can get at the store.

Had a higher copay with First American. And everyone has been very good and efficient in what they do. They have sent out nice people and we liked all of them. No problem with the quality of their work so we're happy with it.

6/25/2015: My AC unit started having problems. Called in a claim. Got an email response that their AC contractor had been contacted. 6/29/2015: Contractor arrived. AC unit is 10 years old and coil was leaking. Contractor felt that a new air handler was needed. 1st American refused and wanted the coil repaired. I wanted a second opinion and called 1st American... Waited for 48 minutes before I could talk to a claim rep. I stated that "I would pay for a 2nd opinion and please give me an authorized AC contractor in my area to contact." 1st American refused to give me a name. After a 2 1/2 hour conversation and waiting game, 1st American agreed to send out another contractor at their expense. Feeling better now.

really good, scheduled right away. Technicians have been polite and customer service friendly. Few of their work has been fine while the rest has been really good. All in all customer friendly and responsive.

Submitting a claim with First American was easy. Claims rep was courteous and able to answer my questions and the technician was pretty meticulous. They were all good.

First American completes a claim but not always in a timely manner. My last claim was for my hot water heater and neither of the First American nor the people who did the work got in touch with me until the next day. Also, since I'm in a wheelchair, it's hard for me to get around. So, when people come to my house, I like to be ready for them, open the garage door and do other things that I need to do. However, on the last claim, the guy that First American sent called me when he was on his way to my house to do the work. He said he will arrive between 10:00 and 12:00. And it was 7:30 or 8 o'clock in the morning already. So, I thought that lacked organization because he didn't call me to let me know.

Everything I've ever done with First American has been great and I'm very satisfied. I will recommend them to others.

The last claim that First American did went very well. We had a scenario where an air conditioner compressor went out and a part broke in our dishwasher. I called and it went very quickly - they asked the right information, got the needed facts and was able to process it accordingly. They did everything promptly. They sent someone from Sears who identified the problem, ordered the part, and came back within just a few days. He was in and out of here in less than an hour. We haven't had any problems with the repair since it happened. It was a very pleasurable experience.

I wasn't too happy with another company before, and a buddy told me about First American. I called them and got them on both my home and rental. So far the quality is good. I have them now for a couple of years. I had two claims and both were fixed quickly and easily.

We’re very happy with First American. They’ve been great. Technicians have always been on time and if they’re not going to show on time they call. The last kid that was here that fixed the garbage disposal was extremely well mannered and clean cut.

First American has been great recently. I had a washer/dryer go bad on me. They were old and couldn't be repaired. First American offered to ship me a Series Kenmore for my Maytag, but they had a cash option so I took it and bought a newer, higher-end model. Also, their competitor gave me fits 3 years ago when they wouldn't replace a full filter system, whereas First American replaced it three months ago. So they've really been fantastic. I've recommended them to two people that eventually bought a policy from them as well (my friend from Dallas is also very happy with them). Too bad First American is not in New York yet since the people in New York wanted it, too.

I use First American because of the service and price point. I have no issues with them. Submitting claims is very easy and fast. The technician they sent was knowledgeable, able to do the work, efficient, and timely. Work done was very, very good.

Every time we've had a claim, it's been handled by First American satisfactorily. We've had pretty good luck with everyone that's come out.

I had no problem submitting a claim regarding my fridge with First American. It went very smooth. The claims rep was very nice and helped me. She stayed on the phone for about 30 to 40 minutes - she was good. As per the technician, he did whatever he could but the problem returned again. The quality of work was okay but the fridge needs to be replaced most probably.

First American's claims process was very easy to do over the phone. The claims rep was straightforward while the technician they sent was very professional. It has been great so far.

My realtor recommended First American. I've always gotten fast response and good service. It is easy submitting a claim, and all of their people have been good, friendly and polite. The quality of work has been good. I have recommended them to my friends.

When I bought my house, it already had First American and I just kept it. Very easy, quick turnaround when submitting a claim. Things are usually fixed within three to four days. The technicians are very knowledgeable, efficient, and clean. Excellent work. First American is very professional and they use quality contractors. I've had them for years so I very much appreciate them.

My real estate agent who had a friend that worked for First American hooked the company up with me. So far everything's been fine. Claim submission is pretty simple and we do it mostly online.

It's been great these past years with First American but I have had a recent difficulty. I called in a repair and then I wanted to add something to my coverage. The rep never could connect me with whoever that also has a spa or a hot tub. I know my coverage started again in April but I don't know who to talk to about this. The automated deal is ridiculous as well. The voice prompt never can understand you when you tell them what your problem is so I always just wait for an operator. My refrigerator is broken and she goes, "I'm sorry. I didn't compute that." It's just easier to talk to somebody. Technician-wise, I only had a problem with one but I don't let First American send them anymore. But other than these instances, I've always had good luck with First American. I've actually recommended them to my friends.

As I type this message I have been on the phone for 30 minutes waiting for a representative. They told my husband it would be 5 days before they would have our AC repaired. He is a terminally ill cancer patient and cannot sit in 95 degree Memphis weather for 5 days. It would literally be fatal. How could a company in America that is happy to take your money be so heartless?

I have a small little cottage in the country that has been in the family for a long time down in Richmond. When I decided to rent it out occasionally, the real estate agent there recommended First American. On her recommendation, I looked into it and decided to take out a policy for the cottage and also for my own house. So far I've had no problems submitting claims with First American. Their claims process is not difficult - you just call and they assign somebody to it and the next thing you know, somebody has come out. One time I didn't hear back from them because I think the paperwork got lost there somewhere in the firm that it was assigned to but First American followed up on it when I called.

I've had First American since 1996 when I bought this place and I've renewed it every year after that. Very good experience so far when submitting claims. With the most recent one, it took 10 days to get to somebody that actually did something but once she got on it she did a good job. The technician who came here also did great. He acknowledged what’s wrong with the appliance, that it needs to be replaced.

My last insurance company stopped renewing in Arizona so I had to find another one to cater for my needs. I liked the feedback on First American, so I went with them. So far, I've used them twice online and had some difficulties with the technicians. My first claim was on a washer/dryer. First American contracted Sears and it took a month to get corrected. Sears then kept sending us bills when it was an insurance claim, so First American interfaced with Sears, but Sears still kept sending us bills, which was ridiculous.

I have been with First American for seven years, and it has been great! Submitting a claim is really easy... a couple of minutes is all it takes. There were even a couple of times that when I called, they didn't have to come by. They just walked me through it and we are able to fix the problem over the phone. But when technicians come, they're good and professional. I've never had a problem with their work, and they never had to come back to redo anything. I would recommend First American.

Our heat pump went out 5/20/15. As I write this on 7/01/15 we still do not have a working heat pump. Now our second heat pump is out as well due to the stress of carrying the entire house. We have called numerous times, used the website to voice our concerns that this heat pump must be fixed as it was 100 degrees some days this week, all to no avail. We finally talked to someone who said they would put us in touch with the person handling our claim. The representative did not answer the phone. Her message was "leave your information and we will be right back with you". That time came and went. My husband called again. Once again no response from the representative and no working heat pumps at the house.

I got First American when I bought the house as it came with the realtor paperwork. Claims have always been good except for the last one where it has just taken way too long - it is an old stove that they have to rebuild a part for it to work. Nevertheless, technicians have been great, and the quality of work done is good. I've been really happy with them that's why I have always had them as my home warranty.

First American has been okay. I would recommend it.