First American Home Warranty Reviews

It was easy to submit claims, their claims reps were on top of it. But it took two to three weeks to get my AC fixed, thank God there wasn’t any heat waves. Otherwise the tech did a good job and was great to work with.

Claims go smoothly and quickly online. I got good service from the claims representative and I didn't have problems with the very professional technicians who did quality work. First American is very satisfactory, so I recommend!

I was disappointed to learn a $5 fuse was the cause of my dryer not to work and had to pay $65 for the service call.

I haven't had any problems with First American and I like that they take care of finding somebody for me. And so far, the people that have been selected have been prompt so no complaints there.

Right now we've got an air conditioner problem and we're trying to get some claims handled. We've had people out. I think today would be the fourth time, recurring problems. Technicians have all worked well. The last people that came to work on the air conditioning were very knowledgeable and really tried to fix it and it does work. It fixes the problem for about 30 days and it reoccurs. It doesn't seem like anybody can fix the problem. After three times and now they're gonna be back a fourth time to try to get the air doing right. It gets a little aggravating. We had our family over last night, we had to run fans for a birthday party.

A realtor told us about First American and they came highly recommended. I think their claims submission is perfect as it was really easy and straightforward. My sister told me that the technicians they sent over were really friendly and professional and I am very, very satisfied with the quality of their work.

First American has met all our needs so far. Submitting a claim with the reps is easy and handled professionally, I have no complaints. Usually there is a result in the first phone call. I have no trouble with turnarounds or getting people to arrive on time to fix issues, the technicians sent are pretty efficient. They've been excellent. We've recommended this company to our friends. With the type of service we receive, we're definitely remaining with First American.

My realtor told me about First American and I like the way that their coverage sounded. I had a problem with a switch which was easily solved and their technician showed me what to look for if it happens again. He was very knowledgeable and able to answer a couple of questions for me.

First American was prompt in getting somebody to come out and get in touch with me. Their claims representatives and technicians were efficient and knowledgeable and they have solved my problems. The quality of work performed was good so I would recommend them to other people.

We have had First American Home Buyers Insurance for 3 years, First American takes the premiums directly from our checking account each month. Now we no longer want to have this insurance, so I read the contract to see how to cancel. To enroll all we needed was a phone call. To dis-enroll you must write to them 30 days before the renewal date, which is an automatic renewal. Good for one year. I looked on their website for an address to cancel. It is a post office box and I would not trust that it would be received in the time period. So I called them. They said to email my request to them, then the representative gave me a email address that was not valid.

So far my experience with the company has been very satisfactory. Had a bad experience with one technician but First American took care of that immediately.

Thank you for your response and for canceling my contracts. The second contractor was much better and the unit happened to be working when he came but quit again shortly thereafter.

This last time that we had to submit a claim to First American was a nightmare from hell. The company that they sent out to do the plumbing was a kid that did not know what he was doing. He came out three times and the third time, First American said that they'd send some other person out from a different company. They set the appointment up and I had to rearrange my schedule to get that person to come out, and then they just sent out the original person. I told him he wasn't welcome in my house because he wasn't gonna talk to me in the tone and manner that he talked to me the two times before.

We closed on our house two weeks ago. The day after closing we moved in and all our outlets weren't working. First American took care of this perfectly fine. We had issues with the company they chose but that was beyond their control. Well after that we were having other issues. Our lights were going crazy and going in and out, you turn one room on and another goes out. I called ** (our rep) and her and her boss tell me that it's not covered. So I call tons of electricians and they all tell me we have a major issue and First American should cover it. So I tell ** and she issues a contract. Well later that night I turn on my master bedroom light and it blew up a surge protector. I text ** and tell her I know the issue is an open neutral and we need it fixed ASAP. She asked for our inspection report. So I send it.

First American protection came with my house when I bought it in 1997. Claims process is not hard at all. Their representative is always available to answer questions. If there's a problem, they handle it. I don't get tabled or pushed around or put off. All the technicians have always been great. I've never had any problems with them ever and they arrive on time. The quality of their work is very good. If there has been a problem with a provider or a service technician that they've sent, I called them and they fix it immediately. I have recommended them to others already.

I was delighted with the person I spoke to about getting a home warranty and happy with the coverage. The first claim was ok, they took a few times but did get the repairs complete. In April 2015 I called for service on my dishwasher. It was backed up and wouldn't drain, the soap dispenser did not always open, and there was dirt on my dishes. The first contractor came out and cleared the clogged drain. He left a pile of whatever he took out of the drain in the middle of my kitchen floor - didn't say anything or ask for a trash can. He agreed the baskets were rusty in spots and needed to be replaced - he ordered new baskets. When the baskets arrived they were different than the original mfg baskets - they were GE replacement parts, which is fine if they work. The bottom basket fits fine. The top basket is much higher than the old one so tall glasses no longer fit - not a big deal - I can put them on the bottom.

Company is good but it takes a long time for the contractor to come over and fix our problem. Contractor pushes us back too far before they solve the problem like we are not priority. Also a few years ago, when we call we got a response right away. Now we have to hold for a long time, sometimes 15 minutes holding, to have an operator. Maybe they are so busy now, have a lot of clients, fewer operators to answer the phone. Nevertheless the service is good as soon as people answer the phone.

Claims process is easy with First American and their reps have been great. Their technicians have been good for the most part and I've had several different ones. I've had good experience with them all the way.

I would recommend First American. We've had a couple of good experiences with them. The only bad experience I had with them is when our air conditioner went out and it took forever to get it solved. That's not a pleasant thing but everybody makes mistakes.

When we bought the house, First American was already in place and we thought it was a good idea so we kept it. It was easy to get someone out because I just call First American and they set it up for the contractor to call me or I call them. For instance, recently, the people from Sensible Cooling and Heating have been fantastic. They came when the breaker boxes switched off and it needed some other adjustments done to the air conditioner. When he left, it was cooling real good and then the breaker box kept switching off again. They came back out and discovered there was a problem with the breaker box so we called the Home Buyers Protection and set up for them to get an electrician out. The electric company already called me and set up an appointment. I didn't have to do anything about that. They were just fabulous.

I’ve been a customer of First American for 13 years and I’ve appreciated all the help I’ve had from them, but now when I moved, the refrigerator that I bought from them had problems with the motor. The company came out, tried to fix it, realized it has burned out and replaced it with a real dud, a company named Kenmore that probably cost $600. Over a period of months, it’s been one problem after another. Food has been rotting, the freezer won’t freeze. I put stuff up my freezer and then I began getting diarrhea.

First American is worthless. They use providers that are incompetent. When I called Memphis Air to inquire when they would be out, I was told it would be a week and she would get me on the list to call but she never bothered to ask me my name or number. It took me three times to get through to First American after being on hold over 30 minutes each time. I had to call a company to fix the system on my own!!! Will be canceling this worthless home warranty.

First American is good in getting somebody out here to fix my problems. The experience with them is excellent!

Everybody I've talked to has been pretty good and real nice. The only problem I've had is a few times they’ve had to come back on the plumbing as it needed to be redone. But they’ve always come back to take care of it so I’ve been pretty satisfied.

Yes, it has been resolved. It took a little over 3 weeks to get resolved.

My husband and I got home from work last Monday evening and it was very warm in our house. The temperature was set at 72 but it read 80. We went out to dinner and when we came back it was even higher. We immediately filed a claim as both our AC units are 23 years old and we expected this to happen. The first contractor could not come out until Wednesday (2 days later). This contractor said the units could not be repaired and both needed to be replaced. Again, they are 23 years old. Of course the warranty company does not want to pay for two new units so they required another opinion. The next contractor couldn't come out until the following Monday (June 22). Please keep in mind we live in North Carolina and the temperature every day for the past 2 weeks has been 100 degrees.

I looked at other providers and I liked the coverage better with First American. Also, it's very easy to submit claims. I just go online and put it in, then they immediately come back with who the provider is. I usually call the provider myself, instead of waiting for them to call me, just to get it going. They respond and we set up an appointment and they go out. The technicians all fixed what they were supposed to fix and have been professional. I've had no problems with that. They're very responsive and easy to work with.

Submitting a claim has been pretty easy and they take care of it within a reasonable period of time.

In December 2014 my HVAC unit stopped worked. A claim was placed with First American Home Warranty and they sent out a contractor who replaced the transformer in the unit. Shortly after, on March 30, 2015 the HVAC unit broke again. The contractor First American Home Warranty sent out stated the problem was the compressor on the roof and said approval would have to be made before it could be fixed. Nearly 2 months later, on May 29, 2015 the compressor was replaced at a cost of $330 to me. Barely 2 weeks later on June 17, 2015 the HVAC unit broke again. I filed another claim with First American Home Warranty and sent them a message asking them to waive the $60 service fee for another contractor coming out.

I've used First American once and their claims representative was great. Also the technician came in the time he said and did his job well. I gave the $60 deductible.

We've been with First American since 2004, since we bought the house. There wasn't any difficulty with the with the most recent claim we filed and the plumbing issue was fixed. I asked for a specific plumber to come out and they sent him out but not on the day that he was supposed to come out the first time and that was a problem with me because I could not be here when he comes out. So the next day, he came out real early and took care of the problem. It just seemed like for a while we were always put at the bottom of the list or an emergency came up from this certain company that was supposed to see us so they had to move us back and that's been annoying. So I've made several complaints with First American about that situation.

My home is about 7-8 years old and its foundation is covered for like 10 years. However, other small stuff may not be covered so I looked and compared home warranties and chose First American Home Buyers Protection. I've only submitted one claim but it was pretty simple and easy. They got back with me quickly on it and within a week my issue was solved. The claims representative was good and the technician was nice and professional. After fixing the problem in less than an hour, I had no more issues.

I’ve only had to use First American Home Buyers Protection twice but I love it and I’ve even told other people about it. They’re real quick about coming out if I have any issues and I haven’t had any problems so far. Submitting a claim is very easy. You can either do it by calling in or you can do it online yourself.

Hot water leak. Plumber came out on Friday. Had to order new hot water heater. Didn't replace until following Tuesday. Satisfied with work with exception of disposal of old hot water heater. Charge $50 in addition to service fee. Would not leave and let me dispose for free.

Good decision to go with First American. I haven't had too much in the way of negative surprises. Things have been covered and they've been meeting my expectations.

I have had nothing but good experience with First American, except when no one knew what was going on regarding our last claim. Apparently, the records weren't quite right but they got it straightened around. Every time I've called with anything, they've taken care of it. It's been very good to say the least. In fact, I've referred a lot of people to them.

This home warranty company is truly horrible. DO NOT WASTE YOUR MONEY. They are dishonest and have customer service that makes Comcast look good. We spent over $400 for coverage and they denied our claim. Each time we sent evidence to contradict their basis for denial the home warranty company found a new reason to refuse our request.

I've not had any problems with First American and it hasn't been difficult submitting claims. My interactions with their reps have been fine and they send friendly and professional technicians. They are very helpful and their work was good.

Furnace went out. First American sent someone out. (Second Company). The Tech did a quick overview. Did not trouble shoot. Just said they will tell First American to replace with new. This after the company did not show up for 40 days. I kept asking First American to send someone different but to no avail. So after the 40 days First American could not get a hold of the first company. They sent out a second.

After making many more phone calls and being on hold for way to long I was sent to Stephanie to resolve the situation. She has been the only person in this company to actually return a phone call and work on the issue that we have had. So for her I work, I will personally award her 5 stars but the company is only moving to a 2.

We purchased a home and had the comfort of knowing we had a home warranty for those unforeseen issues. My experience has been most aggravating. The hold times are completely unacceptable. I called the first time on 06/16/2015 and held for 45 minutes and had to hang up because of the wait time. I decided to use the message feature and never got a response, so I decided to call again on 06/18/2015 and was hold for an astonishing hour and 15 minutes... eventually had to hang up. I once again sent a message regarding my frustration and asked for someone to please call me asap. No returned call. In the meanwhile, I have a huge leak under my kitchen sink, and two toilets that does not have pressure enough flush. Completely unacceptable and should never happen!!!

Submitting a claim with First American was very easy. No problem. Most recent interactions with the claims representative and technicians have been very good. Excellent work.

Filed my first claim for air conditioner yesterday and never received a call for a contractor. When I called again I was told they had no contractors assigned to my county. How can you sell a policy in an area where you don't cover? When I got a call back I was told then I had to pay for the repair and they would reimburse me but not more than $200.00??? I told them the reason I had the policy was to avoid paying out of pocket and it was unacceptable!

My air conditioning has not been functioning for over a month. Living in Virginia in the summer with a heat index of over 100 degrees and high humidity levels, this is completely unacceptable and in fact a health hazard. I filed the claim in early May, and it still has not been addressed. It took 2 weeks for the contractor to make an appointment (and then didn't show up) and First American wouldn't change the contractor. When they finally came, they told me that I could just buy a new unit off-warranty, or it would take about 2 weeks to go through First American to repair the units. Not having $6,000 laying around, I was forced to opt for the 2 weeks without AC, and also it defeats the purpose of having the warranty.

We recently used First American for our air conditioner. My wife noticed it wasn't coming on. First of all, we forgot that we even had them or that we even signed up for it. But after we did call them, they had it done in a couple of days, like boom. The quality of work was very good. As it turns out there's a problem with the circuit breaker. But the guy who came in put a booster on it to solve this problem and we haven't had any problems since. First American is very easy to use and they're very efficient.

My A/C was to be replace with a 14 seer per work order submitted to me with the cost that I would have to pay in addition. Then they order a 13 and sent to AC contractor for installation. Resolution: They will not honor their WO of 14 seer. Don't buy their service.

After months of issues with them sending contractor after contractor out to fix my AC, they did finally replace it but after that experience I was done. I called them in October to let them know I was NOT renewing my service, they took that information and I was led to believe it was cancelled. Then I started getting a ton of calls from them soliciting me to renew the contract I cancelled. I spoke to another lady who called and told her I had not renewed it and found out nobody processed that. She then took my information and said that it was marked not to renew and that my auto payment was stopped. I don't monitor that account that closely so did not realize until a few weeks ago they had still been taking out the $65 every month.

I needed a home warranty because my house warranty went out. My co-workers were talking about First American and I was just listening. From there, it went on and all of us ended up ordering it. It's very easy to submit a claim with them. Once I put my claim online, within the next day or so, no longer than 48 hours, they would send out an email to you and are going to contact you to come service your house. The technicians that have come to our house have been good. They're very friendly and helpful, and explain what's going on and what they're going to do. It's a very great experience. I don't use them a whole lot but so far, so good. I've never had to have one come back. I recommended them to several people.

I heard about First American from my son, who purchased a home and his home came with a one year homeowners warranty. Right off the bat he had trouble with his heat pump, got it quickly taken care of with minimal cost to him. I was just impressed, so I got him to put me in touch with the realtor that made that available to him. Then I went online and got it for myself.

I greatly appreciate the prompt response to my issue. The company has fully satisfied its representations to me.

We first heard about First American from our realtor when we bought the house five years ago. We had a choice of several home warranty providers. There were three or four that our realtor gave me information on. We had had a home warranty service in southern California, and we liked it very much. First American was the closest to what we had in California and was the most reasonable.

I've had First American for years. I lived in California and I had them there. I always had good service with them so when I came here to Ohio, I called them again. Claims submission has always been very easy. In all the years I've been with American Home I had one incident and they corrected it. It wasn't their fault but the vendor's problem. Their representatives are always polite. They always do what they say they're going to. The technicians have always been very nice. They've always been professional and have gone where I've told them to go and done whatever they needed to do. I've always been satisfied with them. I have recommended them to my sister and that was years ago as well.

It's been pretty easy submitting claims with First American. It usually goes through the automated system and the technicians call within the 24 hours window. Sometimes the appointments get a little bit longer to get but in general it's been on time and First American has helped solve the issues.

I got First American when I bought the house seven years ago. Everything's been smooth and good so far. I haven't had any issues. The technicians that have come to our home have been professional and competent. I have no complaints with the quality of the work that they've performed for me.

My loan officer told me about them. Submitting a claim with First American was easy and their staff were very pleasant. The technicians they've sent got the job done pretty quick. It was a great experience!

I had an experience where I had a recirculating pump go out. I knew something was wrong. It was plugged in, it was hotter than hell, and doesn't work. I called to report and the guy said, "Well we have to have somebody come out, take a look at it, and then diagnose it." It was taking longer than it should have been, so I went ahead and bought the part. The tech that came out, he took ten minutes and put it in, and it cost me $60 but it still cost me $280 for the part. And then I got their renewal, and it was $80 or $90 a month, and I thought I can fix the stuff myself. With that being said, I wouldn't use First American again.

I bought a new townhome and home warranty did not come with it. I decided to have one because I am mainly concerned about not knowing the home and it was eight years old. I like the fact that I can call if something goes wrong. I also like the replacement cost and they're straightforward. My AC quit working outside 30 days after I bought it so I filed a claim. I called on a Saturday and First American had someone call me back in 24 hours. When they called, they said they were going to come that day but since I was at work and I wanted to be there they waited and came the next day. Now the unit is working and I've got cool air. First American does what they say they're going to do.

Submitting a claim with First American has been really easy. My real estate agent usually calls it in and describes the situation, and then within a day I usually get contacted by a local repair company. I have talked with them once and they were really helpful and very prompt about everything. I've also had two different technicians come out for two different reasons and both of them were extremely knowledgeable, friendly, explained what they were doing, and kept me in the loop, which is really nice. I haven't had any problems at all.

I've been with First American since last year. During the one time I used their service, it has been satisfactory. I have had everything when I initially contacted them and got the information to signing up. Then I've had service that they arranged for me and it all went the way it should. I, however, had to call back because the contracted service company made a mistake in putting something back together. They eventually came back to take care of it. There was no problem after that. My experience has been good as First American lived up to the contract. I have recommended them and won't mind recommending them to others.

I chose First American as my home warranty provider because of their prices and co-pays, and I've had a good experience with them so far. When I submit a claim, they're very confident. They do it quickly. It was only once that I had an issue that they came back the second time and got it taken care of. My interactions with their claims representatives have been excellent. Most of their technicians that have come to our home were fantastic. The quality of the work that they did for me was good. So in my experience, First American is efficient.

They respond and schedule quickly. The person they sent to my house has been good and thorough.

I’m sick and tired of when you call them, you’d get a recording asking all this information – question after question – then they finally put you on with a live person and then you got to answer the same damn questions again. I’m fed up with it. It's taking 15 minutes to get a hold of a real person.

I once had a problem with my air conditioning and I've been told by a few companies that it had a leak and could not be recharged. So I said okay and I got bids to replace it. But then I was reminded to call my agent and she then got in touch with First American. They came out, checked it and they said that there's no problem with it. They recharged it and it's been fine ever since then. My experience with them has been good, they have resolved my problem and everything worked out well.

First American has been cooperative when I call about something. The repairs have been quick and the service has been good. I'd recommend them.

I've been with them for ten years and they've responded very quickly in the past, but I'm going to drop the policy now.

I would not recommend First American. They need to cover more items. For example, my garage door springs broke. They don't cover springs because, according to the guy that repaired the garage, that's the most common thing that breaks, nine times out of ten. They also don't cover leaky faucets, switches, receptacles, things of that nature. When we bought this home the first year, it covered roof repairs up to a thousand dollars. And then when you renew, it takes off roof repairs and then they increase the premiums. So you're better off just taking that money, put it in savings and when something breaks, just pay the money. In the end, we decided to cancel the warranty.

My experience with First American has been good but I've had one plumber out four times now and the last time he was here, I asked him "Can't you find out why the main line keeps clogging up?" He said "Well we'd have to put the camera down there." So I left for California for a week and when I got back and talked to the plumbing company yesterday, their rep told me First American won't authorize the camera to go down there. I told her "That's kind of stupid. Don't they want to find out what the problem is? Why do I have to have them keep coming out all the time?" She told me to call First American but I haven't had a chance to call them yet. But aside from this situation, everything else has been awesome so I would recommend them because I used to use them all the time when I did real estate. I just need to find out why they won't authorize the plumbers to use the camera.

Acquiring a home warranty gives me peace of mind. The house was owned by a previous owner so I want to make sure that everything was working right. She recommended First American. Submitting a claim to them has been great, it's been a smooth process and very professional. The claims representative was able to answer all your questions and explained everything well. The technician was very professional and knowledgeable. I was impressed by the caliber of people. They knew what they were doing and were able to fix it the first time. I talked to a lot of people about it. Every time I get the chance to somebody buying a house they've never heard of it. And so I keep saying, "You're kidding me!" I do a lot of word of mouth when I get the chance and people are surprised that it exists.

The Amana washer provided as a replacement for my broken machine is not working. It is LESS than 2 months old! Makes you wonder what it will be like in 5 years! First American said they only guarantee their product for ONE MONTH and that the manufacturer will have to warranty the product. The service agency the manufacturer can send will not be here for 3 days (and an ALL-DAY time span for the arrival time).

First American hasn't given me any hassles. Submitting a claim is pretty straightforward, and it gets resolved every time. They have fine representatives and cordial technicians who fix the problem. First American gets my recommendation!

I've had good experiences with First American. I've only had them on a couple times for the last five years, and they were very prompt and on top of things. I would recommend them.

A guy I knew at work told me that First American was wonderful with everything so I got it too, because there are things that break down in the house and with a warranty, it helps to offset the cost of it. Submitting a claim went really well. When I replaced our AC unit because it was 19 years old, they told me that I had to submit the order of me purchasing the new unit so that it will be covered too, so that was perfect. They did everything that they said they would on time. They got the person out to do the work within a little over a day and it was perfect. The technicians who came out were awesome. They made an appointment with me to keep, but they came out even earlier, which was perfect. They told me every process of what went on. When they had a problem with what they were trying to install, they came back right out. I haven't had a problem with their work. It looks awesome and better than what I had before.

The first technician name they gave us to contract with couldn't come out until Thursday. We called First American back again with another twenty-minute hold time. Next, they assigned another technician that wouldn't even return our call to set up an appointment (Tried three times yesterday to get a hold of him. Spoke to his office and answering service and was told each time that he would call me back).

Claim submission is easy, I'm able to call in and it's all automatic. Just within a day, they have somebody out here taking care of whatever was the problem we're having. The people they send over are very knowledgeable with what they're doing and provide good quality service.

My brother has Home Buyers Protection. It's pretty good and overall, we're very satisfied.

Electric gfi plug - The gentleman did a very good job. He efficient and thorough.

First American came with the sale of the house when I purchased the home. When it expired, I actually let it go because I was so busy with work and moving and all that. Then they called me back to offer it again, I did accept it and had to use it since then. It actually came in handy. It has been good submitting a claim. The technician was a pretty informative guy who helped out as much as he could. He did a good job. They were pretty responsive, and pretty quick on getting on it. I recommend having First American.

I acquired a home warranty based on the simplicity of it - $60 for a service call and anything on top of that, it's on First American Home Warranty. We're on our second year of the home warranty package and now our air conditioner is covered and a bunch of other things. In fact, we just put a claim for our air conditioner problem and submitting that and dealing with their claims reps have always been top notch. The technicians they've sent have been good and we've had no issues - they'd come in and told us what the issues were and what they're going to do. It's pretty straightforward and the quality of their work is also very good.

First American was fine. They came out right away, had the part, and was able to fix my washer - no problem. I would recommend them.

I had a garbage disposal replaced and the product that they used was kinda iffy -- within one week they had to replace it again. Then two months ago I had a washing machine go out. They replaced it but the replacement wasn’t really comparable (they said it has this big of a basket but its basket wasn’t nearly as big) and when they delivered it the guy that was supposed to install it didn’t even get it in the house. They ended up sending another plumber out just to double check because we said we didn’t know for sure if it was set up right.

The former owners of the home where I'm living right now were with First American and we continue the contract and we're satisfied. First year, I didn't like the contractors for air conditioning -- the guys that worked on my AC were very unprofessional and I think they were on the drugs, which I was a little scared because I saw their eyes were red. Nothing bad happened but they didn't fix the problem and I didn't like them at all. First American has changed some contractors so it was pretty fair.

When my mother purchased the house that I am living in, the seller provided First American as its home owners insurance. I have used it a few times last year and renewed for another one. It's been very easy submitting a claim. I call and usually within just a very short period of time somebody calls me to set up an appointment to come and check whatever it is I need done. I've never had to wait any more than two or three days before somebody comes and does the repair.

The home that we bought was in the '60s and I wanted peace of mind so I got First American as my home warranty provider as recommended by our realtor. Submitting a claim with them has been very good and dealing with their claims reps has always been wonderful. We do most things online now and it's convenient. Meanwhile, the technicians they send to my home were great and knowledgeable. They took care of the problem and got things fixed very quickly with very good quality. Overall, we're very satisfied and we've never had any problems with First American paying a claim so they are definitely worth the money.

First American is outstanding. I had First American a long time ago. I've recommended it highly to everybody I've ever talked to. And then one day, it dawned on me I don't even have one myself, so I need to go ahead and get it. In fact, this house is for sale so I need to fix it then put it on the market when I get everything done. So I called them up and had it put on. I went ahead and went back with the tried and true. It's very easy to submit a claim with them. You just call them and they take care of it from there. It isn't like trying to get along with your mother-in-law. Their claims representatives were fine and dandy. The technicians that have come to our home have all been top-tier people.

My dryer was done and then my washer came down. First American came to fix it. I had it working, which is good. The only problem that I had was because I bought this house used and I didn't know what the previous owners did. The previous owner had First American and they transferred it over to me. They just told me that I had insurance, the AC was covered and everything was covered, but apparently I had problems with my AC and that wasn't covered. I had to pay it out of my own pocket, which was shocking. When First American did it, they got me a unit that's incorrect for my house but for the time being, it's okay. It's only me right now. What I'm more upset about was not knowing exactly what I had covered when I bought this house.

I had American Home Shield before, but they kept raising their prices and service fees on me. So, I switched to First American, and I like them. Their representatives were nice and they gave me a company that was reputable. The technicians were efficient, thorough in their inspection and did things the right way. They also kept their prices where they're at, there were no increases when it gets tough. I would recommend them.

The technician sent by First American fixed everything so it is good now. I would recommend them!

Our experience with First American has been very pleasurable. It's nice to know that you're getting an experienced technician to look at the problem and just not some guy who's working out in a garage. They send out a serious technician to show up and they know what they're doing. It just brings a lot of confidence when you know the job is being done right and there haven't been any surprises like additional fees. You just pay the fee and the deductible to the repair company. And everything has been top-notch.

My friend was pleased with First American so I called and I went with them as well. Their claims representatives have always been very courteous and helpful. I called them about my washing machine and they had an older gentleman come out and check it. He said it would cost more to fix it than to replace it so they made the arrangements and I have a new washing machine. It didn't take me long to get it.

First American bought out the company that used to be my home warranty provider and so far, I am loving my experience with them. In submitting a claim, I used to do it kind of both ways - it's pretty simple, call, do it online and they respond quickly. I'd get someone out here quick and they follow up. The 24 hour period was just nice if I spend time to forget it. Their claims reps are probably the most pleasurable to speak to. They are always informative, helpful and on top of that, they're always looking for ways to make sure that I'm saving the most and make sure whatever is covered is not being paid for by any. On the other hand, some of the technicians were great but some are not. In fact, I did have an issue last year but we're extremely happy with everyone and they've been a great help that's why I renew my contract every year.

We have cracked main stack that disable the only bathroom we have in our house. First American Home Buyer Protection sent an HVAC company (Martins Mechanical, Inc. | HVAC ) to solve our plumbing issues and everything went wrong with it. The contractor's technicians showed no skills or knowledge about plumbing and missed many appointment for many day. After 9 of waiting and re scheduling our appointments, the contracting company came out at 9 pm, 5 hour past our original appointment. They put a snake through the toilet exposed pipe that actually shatter the main stack further. Then, they left because they needed the warranty company's authorization to fix the problem.

I've been very happy with my experience in submitting a claim with them. However, one complaint I have with First American and that is their online computer system - I couldn't get in to issue a claim though I can get in right away from my phone. I also saw a list of people who had made remark and they all made the same thing. Another complaint is that the guy that does the pools is always slow to get here and he’s the only one they got. Otherwise, First American have always been good and I've recommended them to all my clients.

I relocated to the Houston area and bought a home after staying in an apartment for 2 months. All of my household and garage items were in storage, so that's the background. On the day I got the keys to my house I went in checked a few things including the water. When I turned the cold water on in the kitchen it leaked into the cabinet below. I noticed the previous homeowners removed the line to the refrigerator, but did not cap it off. I had no tools, no flashlight and didn't even know where to find a Lowe's (although I could have and should have looked). My Realtor reminded me that I had FAHB Protection. I called them and reported the situation and they scheduled someone to come out the next day. I requested the obligatory "30-minute prior to arrival" call.

Our realtor purchased a First American Home Buyers Protection warranty for us. We have had to use it several times. I have interacted with 3 of the vendors they have chosen to provide services in the past month. Each vendor was difficult to work with, the $60 per incident charge is more expensive than just going direct to the vendors I am used to working with. So far we have been lucky, all three of our issues have been inexpensive fixes. I only was able to follow through with one of the appointments made through First American Home Buyers so far. It was for furnace malfunction. They were in and out and in a huge rush within 20 minutes. Issue was fixed. The other two issues (air conditioning and oven) we handled on our own due to rude vendor who couldn't commit to when he would be there (air conditioner) and the other couldn't get us scheduled for 2 weeks.

I've had First American for a long time now and everything's fine. It's very easy to use. The claims reps are very polite and nice. I'm doing fine with them and they probably know me because I have all my houses with them. The technicians are excellent. They had to come back twice for the air conditioning, but that happens with air conditioning. I'm perfectly satisfied with them.

I'm very satisfied with First American. My husband had it at the house we live in, but I didn't have it in my house. We were married but we had separate houses. I had a home warranty on certain things, like with my refrigerator, stove, and my appliances because I bought them with a home warranty. Then when the air conditioner went out, I had to in some way pay money. My husband says, "Well, all I had to pay is $100 for my air conditioner that went out." After that I bought First American because he finally convinced me to buy it.

We are very happy with First American. We have them at our home in Boulder City also before we moved into this house. Claim submission is quick and efficient, and their claims representatives are fine. The technicians sent to my house are all polite, nice and helpful. We are pleased with their work.

Submitting a claim with First American has been very easy with their very courteous claims reps who always are able to answer all my questions. Likewise, the technicians they sent over have been good too. Overall, First American have been very helpful and my experience has been very good. They sent somebody right away and they listen to what I had to say.

This is the absolute worst experience I have ever had in dealing with a company. In attempting to replace a broken hot water heater: I made 18 phone calls to the company with hold times ranging from 30-80 minutes; my claims adjuster NEVER returned a single phone call and I went an entire week without hot water. At the end of the day I was required to pay $198 out of pocket for uncovered "modifications" which included a supply line and a temperature/pressure line, in addition to the $60 service call fee. Their contract clearly stated that ALL part of a hot water heater replacement and installation are covered. However modifications are excluded. According to their Customer Service Department, lines and valves are "modifications" and not parts. I will not be renewing and I highly discourage future home warranty buyers from selecting First American.

My next-door neighbor had First American and he told me about it. We decided to try them because before, we had ordered and had gotten all new appliances and we knew that, eventually, there would be some problems because there always is. We've had some minor things happen, and they've been just great to honor the coverage for us. Submitting a claim has always been just a piece of cake. We've never had anyone that we had any problems with. The technicians that have come to my home have all been great; no problems. Most of them are locals and they do good work.

Very good so far. They're easy to work with and pretty prompt every time I've called. Everybody's walked me through what I needed to do and I was always able to get hold of somebody when I needed. The technicians that came here were friendly and have cooperated with our issues.

I submit claims to First American on the phone rather than online. The last one we had an electrical technician who was very thorough. And by process of elimination, he determined what the problem was and fixed it. We've recommended them to several people. We have no issues with them as they've always been there for us.

Very professional and easy to work with. I called them and they had a company call me back right away and the work was performed really quickly. The person I talked to was nice and helpful.

Everything we've had done is wonderful so far. I'd recommend First American.

My service request was given to a provider whose Office is located an hour and 30 minutes from where I live. When I looked at their reviews out of 28 reviews 24 of them were only one star. A lot of complaints regarding referrals by American home Buyers Protection. I was not happy that I was not able to change the provider assigned to me. Although customer service was very professional very kind they were not able to satisfy my need. I asked to speak with a supervisor, I was on hold for over an hour and then disconnected. Not satisfied with that part of the service.

Luckily, I found out I a friend who knew the District Manager of the Warranty Company for my area and notified her of our pending claim. Got a call the next day and we then started receiving updates on the entire claims process. Unit was replaced June 15th. Its unfortunate on the amount of time this took and I am uncertain when it would have gotten done if I didn't know my friend. Warranty Company waived the service fee and offered re-imbursement for a window A/C unit (still waiting for that). Claim is resolved...finally.

The only problem that I had with First American is sometimes the long wait. Last year we had a little problem with the air conditioner. I called them and they sent out L&S Air Conditioning. The guy fixed it and we paid him our $60 then about two months later I got a letter in the mail saying that we owe them the $60. What happened was they forgot to write my check number on the ticket. I thought I’d never resolve it but I did after I got a hold of them. However it was a long drawn-out process because they didn’t have many telephone numbers. They only have one and that's it.

I have no problems and everything's good with First American.

I switched to First American from another warranty company because First American's per call amount is a little bit less than the other one, the coverage is good or better and I could pay for the policy over installments. I don’t have to pay for a whole year at once. Since I've had them as my home warranty company I haven't had any issues when submitting claims. They're pretty fast at getting things taken care of. Had a problem last month and it was kind of an emergency. They sent somebody over but he couldn't fix it after two visits so they sent another guy and that problem finally got resolved.

Everything with First American is perfect. I have no complaints. They provide prompt service. I actually referred somebody to them.

Normally everything’s been done really well. They are easy to work with. I only had one that took some time. I did a claim about a month ago and they're not coming out for two weeks. But other than that I haven't had any issue.

I heard about First American when I bought the house at closing. They've all been okay when submitting a claim except for a pool pump. I ought to be able to get a new one when they just put in the rebuilt one and I don't think that's good. Also, most of the claims representatives were good, but some of them don't know what they're talking about when I'm trying to figure out how to get a new pump because that old one they put in ain't working. Anyway, the technicians were all good and they know what they're doing. The quality of their work has been good.

When I bought my home, we were provided a year with First American. We like it very well and we stayed with it even though I've got irritated with them a couple of times as it takes so long for them to get the parts. But I wonder why they don't have some parts in stock, especially during summer months when it's so hot. Like last week I had them out on the air conditioner and the temperature here has been 139. But other than that they’re all right.

The warranty service has sent 4 different contractors out to repair this GE fridge 8 times now over 3 months and it is not fixed. They should have replaced it by now but refuse to. They just want to keep sending contractors out to try and fix it even if it's been months without a refrigerator for me and my family for over 3 months. I'm going to have to get a lawyer.

Speaking with their claim reps have always been good and submitting a claim was easy. The technicians are generally informative and have always been able to figure out the problem. All of the work they did were good. First American eases my mind.

It's kinda hard to submit the claim online so I prefer to do it over the phone. All of the technicians they sent out have been good except for one clown that they sent out here twice. But I don't have any problem with First American and I would definitely recommend them.

Submitting a claim works fine. I just call the number, give the information that I have about what’s going on, and they schedule someone to come out and take a look. We’re seniors and we have a pretty nice home, so we like to try to keep everything up. I’m an old engineer so the agreement we had with my wife is I won’t go over and try to fix what is broken. We’ll call the right people to do something. We once had some problems with the pool pumps, and Victoria Pool people came. The guy was funny and he explained to us what was going on. They did a nice job.

I've used First American once and it was pretty good. I ended up calling them and they gave me a confirmation, and told me the company's name that was coming out. The technicians they sent were very respectful and professional.

This is the third year I'm getting First American. It's a good deal so I keep renewing it. Every time I had an issue, it's always been resolved and the customer service has been great. My experience with them has been really good.

Called to request a reliable plumber in Sacramento county, 10 minutes by freeway from my home, but was forced into accepting a plumber in El Dorado county, 45 minutes away by back roads, on the excuse "he could get to you faster." When the plumber failed to arrive on the agreed repair appointment of Thursday afternoon I called FATCO but was advised the appointment was for the next day (Friday). Twice I repeated to FATCO that "because of my appointment with the plumber I had arranged with my roofer to call the next day (Friday)." But FATCO become aggressive and demanded, "WHY CAN'T YOU MAKE THE APPOINTMENT TOMORROW (Friday)?" I cancelled the claim because I spent 2 hours making several calls to FATCO in an attempt to resolve the problem, including being placed on hold for 35 minutes at which time I disconnected. Suspicious.

First American was recommended to us. It was in one of our closing packages so when we bought our brand new house we just picked up the services again. It's absolutely very easy to submit claims. The technicians are very nice, professional and reliable. Although the last tech who came here didn't have to do anything for my recent claim, but he still gave other ways to prevent things so it was very, very good service.

It's been a good experience. They were dependable and fixed everything efficiently and quickly.

This company is a joke. They find whatever reason they need not to cover you, I will not be renewing my contract. How can a O ring in a faucet be bad because "physical force"? Garbage disposal leaking because of "glass in it"? Wish he had shown us the alleged glass!! This warranty is a waste of $$$.

My experience with First American Home Buyers Protection has been excellent. It was offered to me when I bought my home. I had an issue with my garage door opener, and when I submitted the claim it was handled promptly and professionally. The technician was great too. It is good business, and a good company to work with.

Submitting an online claim to First American Home Buyers Protection was easy. The technicians that came in were really knowledgeable. The quality of work they did was good. I would recommend this company.

I picked First American because they offer different tiers to choose from base on what I wanted instead of a full package. And their prices were reasonable. When I submit a claim to them, I just get online, put in what the problem is, and immediately I know who the vendor's going to be and their contact information. I was also able to speak with their representative and they were very professional, helpful and friendly. As for the technicians, there was one air conditioning company that tends to not be very responsive, but when I've let First American know, they've been right on top of it. For the most part, the technicians that they sent out were good. The quality of their work were also excellent. So, my experience with First American has been outstanding - they were timely, professional, and thorough. And I have been recommending them.

The renewal notice every year lists what is covered. For example, "Refrigerator" and "Garage Door Opener". Well, guess what, the ice maker, part of my refrigerator is not covered. $60 just to find that out. Fixed it myself. Today, the garage door opener is not covered. $60 to find that out. They could put in a new one for $390 immediately. No kidding. The fine print? "Has to meet current safety standards." It doesn't have an electric eye. In other words, meeting current safety standards is their way of not covering an older model. I bought this plan when I bought the house. Nowhere did I anticipate that there are escape clauses on all the items listed in the coverage. When my air conditioner breaks, there will be fine print. When my dishwasher goes, there will be fine print. Scam. When I called on the previous issue I spent over an hour on hold. I need insurance that insures what I have. Period.

A neighbor referred me to First American Home Buyers Protection and I have only had one claim which went very well. The claims rep I spoke to was informative and knowledgeable. Likewise, the technicians they sent out were great. Overall, it was an easy process and reasonably priced.

People from First American were helpful but not anywhere near where it should've been. It's three weeks as of yesterday when I reported the incident and I finally got a resolution to the problem. I've decided to take a cash out because the numbers they were giving me were absolutely crazy. We checked with their contractor and found out I would have to pay out of my pocket $1900 for this particular repair. I checked with my own contractor and he said it's about three times what it should cost. I know that their vendor is ripping me off. And my concern is, the vendor is probably ripping off a number of other customers and they won't look into it. So as of yesterday, three weeks to the day, we resolved the problem and I'm going to get a cash out in 7 to 10 days. So this repair/transaction took 30 days. This is just unacceptable.

My friend recommended them and everything with First American, from filing the claim to their technicians and the quality of work, to the turnaround time, has so far been very good. Their response and taking care of everything are just right.

I have had First American Home Buyers Protection Corporation for 4 months now and I can whole heartedly say they are the worst Home Warranty company. I tried twice to file a claim (once on a HVAC system) and once on a Garage opener. And they both were denied. My garage opener claim was denied because they said it was out of code and thus a safety hazard. However, in the contract I have which states the "Limits and Liabilities" Section #6, they reference applying $250 towards any systems which is out of code. However, when I talk to them they said this only applies to HVAC system (which is not clearly stated on their contract). So basically you will purchase this Warranty and then they will not fix anything that is considered "Out of code" except for HVAC systems.

The contractor they sent out from Northstar Mechanical did a total mess. It sucked really bad and they managed to rip me and my husband off for $150. They said that it was going to cost $150 to have the coil cleaned and acid-washed and they led us to believe that the insurance wouldn’t cover our compressor unless we had those coils cleaned and acid washed and pay Northstar Mechanical $150. But Northstar Mechanical never even got the check. Those guys put their own name on the check and then cashed it (I got the guys name on the check. I’ve got a copy of it in my bank records.)

I am in real estate and have always used First American for my buyers. Submitting a claim with them is easy and the claims reps are very nice. However, the last technician they sent disappointed me because I thought he fixed the problem and I never realized until later that it wasn't fixed. When I called, they said 30 days had come by and it was too late to correct it so I told them I want to make sure they don't send me that person anymore. They asked me to do another claim but I won't do another one and pay again. I will just figure out to see how I can get it fixed. Other than this experience, everything is fine.

I've had First American from previous homes so I've had them for a while. They have good service coverage. It's very easy to submit a claim to them and I never had a problem with their representatives. The technicians they have sent were also very professional and very good. First American Home had a great reputation and they live up to that every time I call.

First American is exactly who they say they are, has a good product for the price and covered everything I wanted. They have professional claims reps, and everybody who has serviced my equipment are very qualified. They keep their word for me and have done everything they tell me they would do. It’s been good quality work, and I’ve been satisfied.

First American is affordable and dependable. They have an easy and straightforward claims process. I had no problems with the knowledgeable and courteous claims representatives, and most of the technicians have been pretty good. It's been a hit or miss with the techs because one time a guy came out, took one look at my air conditioner, and said "I can't help you." But I still recommend First American.

All positive for First American. They know how to take care of their customers. Submitting a claim with them is easy as well. They were given as an option for us when we were purchasing our home.

First American has been excellent so far. They are come on time. They always do an excellent job, but I was wondering if they have vendors closer to me, or maybe they pick the best people.

I'm happy with American Home Buyers, and I've already renewed it once. I have only filed two claims, and they were prompt on both of them. I just had an unusual circumstance when it got down to repairing my hot tub. There wasn't anyone in the neighborhood that would fix it, and I said, "Why am I paying you if there's nobody here to fix it?" So they told me to go the manufacturer which there's a local person whom all the parts would've come from but they made me pay the fee. The way it worked out was, I paid for it and they reimbursed me because these people would not wait for American Home Buyers to pay them. They promised me in writing that the money ($1,500.00) would be there in 10 days, and it was. They're dependable and reliable, so I recommend them.

Have read other person's reviews and sum that certain areas have real poor are contractors. We had one guy come to fix a garage spring and try to up-sell what was needed by an enormous amount. I am savvy and can use the internet, I am willing to enter conflict in a good enough way - eventually I paid no more than the required deductible of $60 after some assertive haggling. First American came through with all four issues with our home over this past year, and the other contractors were knowledgeable and clear in their plans for repair. We are re-upping for next year given the house is forty years old and some items are sounding shaky. So... wish us more good luck!

I haven't had to use First American as I didn't have something to fix yet. But so far, I have no problems with them and my experience with them is excellent.

It's pretty easy to use and I usually submit claims online so I don't normally talk to anybody except when we've run into a problem recently with our Meadow Lakes house. It's under First American because nobody wants to work with the other home warranty companies. The last time, we had to get our own contract and they reimbursed us. That was okay but it's wasted a lot of our time until we realized that nobody's gonna respond. I've got a claim for an air conditioner right now and we're hoping that works out. Nevertheless, we're mostly satisfied and we've not really had any complaints.

Overall, we had a good experience with the claims process as well as the service we received on the unit.

This has to be one of the worst companies to have.. They do not cover things that say are. I'm tired of paying 60 dollars for them to come out and do nothing at all. This has happen to me 4 times now.. Look for another company. Don't use this one or you will be very unhappy also and waste your money like I did..

My sister told me about First American, and so far, they have done whatever they could to try to accommodate us. It was pretty easy submitting a claim – their representatives were very helpful. However, the people from Fast Response, the company they sent out, were terrible. They're the problem, not First American. Every time we called or needed assistance, First American has been really great about helping us out and getting our claims done as soon as possible, so I would recommend them.

I'm happy with First American because things do happen and it’s easier for me to strap up $65.00 than $1,200.00. But I'm very disappointed when they email me and say the new plumbing company is coming for my plumbing. They changed the company for the plumbers but I don't know why they had to change contractors because the other one has been our lifesaver.

BE AWAY. This is the first and the worst home warranty company. After they agreed that my microwave is covered and they gonna fix it, the technician showed up after a week and he said that he is going to order some parts to fix my microwave and he charged me $60. The day after that they called me and told me that my microwave part is not covered by the warranty and they can't fix it, but the funny thing is they said they can not give me back my $60. Be away of this company. BE AWAY.

I like First American's price. I called them yesterday but nobody called me back. However they have been really good so far. The claims representatives have been very courteous and the technicians are very nice and knowledgeable. They seem to be working out well for us.

I've been happy with the way things worked with First American and I'm just pleased knowing that I got the coverage.

I already had home warranty before and I was very dissatisfied with them, so I switched to First American. The claims process was very good. We only had one claim, it was very smooth. The technician was nice, knowledgeable and took care of all the problem. I upgraded to the better - in the renewal somebody called and changed to the premium.

We got First American when we first bought the house. Their claims process is easy and the claims rep and the technicians were good. They do good when you need somebody to come out and fix something.

First American was already on the house when we bought it about ten years ago. The claims process was very good and very easy. There have been so many technicians that have come to our home and most have been good, one was not so good. We were out of town and our hot water heater broke. We called them and then somebody came out and they gave us a price. I said that this shouldn't cost us anything because it's under our insurance and they wouldn't work. We paid them $507, plus the First American paid them.

Getting a home warranty seemed like a good thing to do on an unknown property. We got First American as it came with the house. Their claims process was very easy. The claims representative and the technicians have been very good though they had one bad provider come out and when I brought it to their attention, he didn't come back. When I need them, they're easy to get a hold of and easy to deal with.

I have two rentals and my first home warranty was with a different company when I bought my second home. I've literally had home warranties on my houses for 10 years and it's worth it. I did get burned once going with a company that was a scam. It was one of those fly-by-night home warranty companies that literally come in and they give you really low rates and then they disappear. First American gives me inexpensive peace of mind. Claim submission with them is really easy too. I enjoy being able to go on the internet and just type it all in. Recently, my refrigerator is not working. I was able to schedule an appointment in the same process with Sears to come out. Every time I've ever had a technician out to one of my rentals and stuff, it’s worked out well and the things have gotten fixed, it’s been great.

I rented my house and have a damage in it. To avoid me on headaches or some problems, it will be better for me to get a home warranty. It's a peace of mind. I got First American and submitting a claim to them was very easy. The claims representative was very polite and professional. I just called and told them that I had a problem with my garage door. They were very fast and efficient. I'm very happy.

When I bought my house 15 years ago, First American was part of it and I just kept renewing with them. I've always had a wonderful experience submitting claims and their technicians are very, very good.

It seems as though our issue has been resolved and we are now getting cool air. I am sorry it had to come to this, but we had to do something to get results. We do appreciate the help and we feel better about our situation. Natalie was professional through out the whole ordeal Thank you very much

Horrible! Every time I've used them it's been a problem. They once sent out contractors who have worsened the problem, then I had to get my own contractor to repair it. Then they didn't find someone to come out for an emergency issue so again I had to find my own. This warranty came with my home when I bought the home but I'm getting another that I'll pay for out of pocket.

I've been with First American since about 2003 or 2004. The real estate agent that sold to us our house recommended it. It's been wonderful. As a matter of fact, I have recommended them to other people that I know. The only thing that I'm not so crazy about is the fact that their service fee has gone up drastically and I wonder if eventually I will not be flushed out of their service. To do repair, that probably cost 30 or 40 dollars - that becomes prohibitive. Their service fee and per-call service fee has gone up but I'm totally satisfied with their warranty or service. It would be great if they can put a brake on the service fee, because it's just been going high. Otherwise, First American have been excellent.

First American has been very satisfactory and helpful whenever I've had a problem. I've been very happy with it.

It's been a great experience with First American. I have one on my rental house and two on our first owned houses. When they come out, they're nice and very timely.

I've been with First American for fifteen years since I bought the house. The house already had them so I just I kept it. The claims process and my interactions with their claims reps have been both good. First American always did what I asked for and I have had no problems. Overall, my experience with First American has been very good and I have recommended them to others!

When we bought this house, they purchased the home warranty for us the first year and we've been renewing ever since. It's easy to submit a claim with First American. I just call them. The claims representatives are always courteous and able to answer my questions. I know that they always get me taken care of in a relatively short period of time. Of course, they can't always be held responsible for their vendors but they always provide me with a phone number that I can call if they don't get a hold of me in number of days. That's worked out well.

The house that I bought was not new. It's built in 1994, and it's a good thing I did get insurance because I needed two toilets out of three right away. They broke within a week of my moving in. And then my stove wasn't working properly and I called for that and they fixed it. And then I had a trash compactor that wouldn't compact. Processing all these claims with First American was very simple, I just made a phone call and they made an appointment for me through Sears. I guess that's who services these appliances and things here in this area. It just went very smoothly. Their techs were very good, helpful, efficient and clean, and did what they needed to do. I was happy with all of it.

We incurred several needs for the warranty to help out and were only helped one time. We had a microwave go out the week after moving in and had to wait almost a month and a half before having a new one installed. The biggest problem we had with First American was trying to get a plumbing issue fixed. We had a leak in the shower drain and inlet pipe and had water running under the carpet in our bedroom. After 2 weeks, someone finally came out to look at, and confirm we had a problem. After not hearing from anyone for another week, I call First American and am told that the contractor that came to look at it can't fix it and that First American can't find anyone else to fix it either. I was then told that our only option was to take the cash-out and contract it out ourselves. We were also told that the contractor had to be licensed and bonded or we would not get any money for it.

When we bought our house, it came with First American as warranty provider. We've had no problems with them at all. We'd call in and from there they'd call like for the air conditioner or for the washing machine, and the service is great.

We thought it would be beneficial for us to get a home warranty so we got one and I'm very satisfied with First American. The technicians they've sent are very good and submitting a claim is very easy.

My home was brand new and I had it built in 05. Once the actual warranties of the major appliances and the major things in the home had started expiring, I figured I needed some protection in regards to things going wrong, so I looked into getting home warranty and found it was a good thing to do. I had gone to a different provider and I was extremely unhappy with the guys they were utilizing as part of their service. I had a plumbing issue and the plumber was awful. I quit them and I looked and I got some recommendations about First American so I went ahead and went with them.

The people at First American were pretty fast and easy. They were very helpful and got straight to the point. They handled the necessity issues first. The technicians that came to my house were also very helpful. They also referenced future problems that may occur or simple fix issues. When I had an issue with them having to order a part, the part came as fast as possible.

When I purchased my home the realtor told me about First American. Every time I've had issues with appliances, it's fast and has always worked out. I would recommend First American.

We've had First American for a while now. Their claims submission process is extremely easy, even my husband can do it and their claims reps have been all great. The technicians they sent though were questionable, kind of a hit-or-miss. We've had some plumbers that we've had to call back, or miss something that they were supposed to do, or didn't do something or didn't do it right. On the whole though, they've always been responsive, friendly. They're the best insurance company that I've ever worked with and I won't do without them.

We've had First American for four years.They've always been willing and prompt with getting to issues when we've had problems that needed to have them taken care of. They've followed the timeframe that they told us that they would service us within. I felt that it’s been a valuable thing to do and we definitely save a good amount of money with things that needed to be repaired. So it’s a good experience and they seem to be up on their side of the bargain as well. I would recommend them.

When I bought the house my realtor recommended First American and said that everyone was switching to that. He said that all the realtors were happier with it and so far we never had a problem submitting claims. I do it over the phone, never done it on the computer but they've always made it very simple.

When we bought the condo four years ago, the policy with First American was on the contract so we just continued to renew it. However, getting the repair work done is a slow process.

They have worst irresponsible customer service and claims department. It's close to 2 months and my fridge has not been fixed yet. They do not have efficient contractors who can work. Contractor came with a wrong part during weekday. I had to take a day off from work for their mistake. Every time I make a phone call, I get a response like "what can I do" and "it's your problem, not ours". I hope someone from there read this. It looks like they only reply to good reviews. Definitely not recommend to anyone. I will change mine as soon as this expires?

So far, the people First American sends me are outstanding and I've never had a problem. In submitting a claim, all I do is call and ask somebody to come and do a check up, and they just send them here. I had a call early part of this year and I thought it was First American calling for a yearly check so I let them come. Due to some health issues, I didn't get it right but they came, did their thing, I gave their fee and off they went. So when First American people came because my heater wasn't putting out heat as it should, I was appalled at how much was wrong that the other company said it's all just fine. Also, the other company told me that my unit upstairs had mold but First American people told me that most of the units have that spread on them due to the moisture and it really isn't a problem. I will never use anyone but First American ever.

First American has been very good in terms of me calling when I've got a problem with a piece of equipment. They've replaced water heaters and disposals, worked on refrigerators and they have been very good with that. The only problem I had with them was convincing them that we'd moved and that we were canceling the plan for one of the houses we had. I got a little irate with a young lady on the phone and told her that there was no reason for them to keep hounding us about it since we had to move and the people who bought our house had gone with another plan. Finally, we did get a letter from them that that policy had been canceled. We still got it on the other house we own and we've got it on the house that we're living in now. They're a good company, they just don't always pay attention to the customer when they say they're changing something.

The overall process is satisfactory. I usually submit claims to First American online and there's an automated response that comes back. The contractor will then call me usually within 24 to 48 hours. So, it's good to hear directly from the contractor. There are no behind the scenes.