First American Home Warranty Reviews

I was really happy to have First American when something ended up going wrong. The warranty was included in the contract during my home buying. It was super easy to make a claim and get it taken care of. The only let down that I had was the contractor that was sent out did not make their scheduled appointment. But as far as the communication in getting rescheduled with them, it was really easy. The rep was wonderful and when the technician came out, he took care of everything that he needed to and made sure that I had everything that I needed. He was great.

First American was a part of my home purchase 22 years ago and I've filed about 15 claims over the years. I had a refrigerator, a stove, and a washing machine go out, and they took care of those. I let them buy me another stove and I did that on the refrigerator as well because what they considered comparable was not. I bought the refrigerator because it had two crisper drawers and a gallery drawer, but they didn’t think that the gallery drawer was necessary. The most recent one was the washing machine. I let them replace the washing machine but I didn’t accurately figure the cubic inches of the washer and they replaced it with a much smaller one. I have a laundry room that has water heater faucet, so it's got to be one unit and they tried to replace it with two - a washer and a dryer. There weren't even hookups in the house so that has been problematic.

We’ve been First American Home Warranty’s loyal customers. Several years ago, my sister bought a house and I thought that it was a good idea to get a home warranty. Somebody recommended to us First American. We’ve submitted claims on the phone and talking to their reps has been fine. They were knowledgeable. And while some of the claims had been perfect, there was one or two that we had a problem with.

We filed one claim for our ice maker and the garbage disposal, and it was an easy process. The plumber that came out was very good. We're very happy with First American Home Warranty.

I bought our home and First American came with the warranty. My experience with them has been good. The people that have come out, for the most part, have taken care of the problem and we've had a good response from First American. I often get a tech after filing a claim. I call if they don't within the day. The techs have been very good too. They've done what they're supposed to do and they seem knowledgeable. I have filed a claim about problems with air conditioning, plumbing, electrical and the quality of the work was really good. First American has been responsible and it's a good company to work with. They're all easy to work with and they send good people to fix the problem.

This company did everything possible to deny my home warranty claim. After first sending me a letter that the claim was approved, they said such letter was sent by mistake and the claim was denied. Then when I pointed out that the exact wording of their "cashout" and other correspondence used ambiguous terms to describe the conditions of such cashout, they refused to acknowledge such ambitiousness and still denied the claim. Now, I will file a lawsuit against them.

I’m a real estate agent and I know of First American Home Warranty. We’ve had two claims with them so far and I had no problems when I submitted a claim. Tracy, the rep, is great and she goes the extra mile. And the last guy who was out was very thorough, cordial and very helpful. Their work has been good too.

WOW!!! Worst experience I've had with a company of any kind in my life. I file the claim 4 days ago that my A/C has stopped working. I'm assigned a contractor in a city 3 hours away from me. Contractor given 48 hrs to contact me, never happened. I try to contact the contractor upwards of 30 times at various numbers given. The contractor is called MPA Plumbing and Air btw. So the 48 hours is up, try to call the warranty co, and these guys will not give up on making me use this worthless contractor. They say there is absolutely no one else I can use. No way for me to get it done myself and get reimbursed. So the basic reality is, since there is no available reliable contractor to use, I'm just SOL, and don't get to have the work done I guess.

I'm happy with the experiences that we've had with First American Home Buyers Protection for our rental place in Arlington, Virginia. The warranty was recommended by one of the real estate professionals we've worked with. We looked into them and we've had them for two years now. Submitting a claim is the easiest part. You place a phone call then they take and validate your info, who you are, what you are, and making sure that they’re talking to the right people. They're very quick, they work with you and they have a process in place as far as an escalation or anything of that nature.

I would not recommend anyone to use this company for insurance on appliances electrical or otherwise in the contractor that they hire. They cannot show up and they don't call you when they're supposed to. You have to contact them to get any results and getting results from this company is just as bad as any insurance company.

Predatory business that take advantage for their customer base almost to the point it like a scam. All contractors that are assigned take a minimum of two visits in order to repair an issue. You can only report up to four issues with any trade per service request. Every service request costs an additional service fee of $75 in addition to the initial payment of ~$600 for a year of coverage.

I thought getting a home warranty was smart. I looked at a few other providers and First American seem to offer a more concise package, so I went with them. Submitting a claim with First American has been very easy. I make a phone call, they give me a confirmation number and they explain to me to co-pay directly to the contractor. It was a seamless process. The customer service was very good and the person I talked to was knowledgeable and friendly. They gave me all the information I needed. The technician was also knowledgeable and friendly. He arrived early and called first to make sure that that was okay. He couldn't finish the service on the first day and explained that he would order a part. He then called when the part was available and scheduled the follow-up. It's the second time I have filed a claim and it's always been easy and accommodating. The experience has been quick, friendly and efficient.

My warranty with First American Home Buyers Protection came with the house. Submitting a claim with them was super easy. I just went online and got it all worked out, and I had no problems. All of the technicians who came have been very professional and fixed whatever the problem was. Everything worked afterwards, so the quality of the work they did was fine. When my first contract expired, I didn’t renew right away and I ended up renewing a little later, but the process to get everything set back up was easy and I got all the information that I needed.

We've always had home warranty. The one that we had prior to First American was really bad. So when our contract ended, we decided we were going to look for another company. Theresa from First American answered my call. I had a lot of reservations based on our experience from our previous homeowner warranty, and she assured me that First American is different, so we had a conversation. It took two months for me to decide to go with First American because there was also another one that we were eyeing that had a good rating, American Home Shield.

Just being by myself, I needed the extra help if something happened, so back when I bought my house, they had First American and I just went ahead and bought it. When I submitted a claim for my garage door, the office got a hold of the technicians right away. They came out and fixed it and it's been working ever since. The representative was really nice and the service was great. I just renewed it for another year.

We’ve always had some sort of home warranty coverage for our home. We had another home warranty provider before, but we didn’t like them so we switched to First American Home Buyers Protection. We’ve had our First American warranty for years and my experience in submitting a claim with them has been good. I usually called and talked to the claims rep and I was provided with very prompt service. Dealing with the technicians was good too. Everybody has been pleasant.

When I purchased my home four years ago, I purchased a policy with First American Home Buyers, and I have been happy with their service over the years. However, when my kitchen refrigerator stopped working in late July 2017, I went through a nightmare with the company. Repairmen from two different companies evaluated the problem, sent for a part, then returned to realize the part didn't work. First American's policy is not to replace an appliance if it can be fixed. I told the various reps whom I spoke with over the next two months that I was a disabled senior. I do not drive, and was dependent on friends to bring needed food. First American was unresponsive to my situation, and only gave me the funds to purchase a new refrigerator when the fifth repairman could not get the machine running. I am appalled by the insensitivity and lack of responsiveness. It makes me wary of renewing the contract next summer.

First American's home warranty is fantastic and we absolutely love it. My realtor showed me different warranty providers and I chose First American which I thought was the best. When I submitted a claim recently, that was the second time that I had filed a claim with them, and it was simple and massively easy. I did it over the phone because I wanted to ask questions about whether or not the problem would be covered. I had a perfect time dealing with the representative. The technician who came out was quick, and extremely nice and personable. But we found out that the issue with the shower was not covered, so he didn’t get to do anything about it and I had to take it to a different direction. But the tech explained to us the reason that it wasn’t covered and we understood completely. Despite that, it was still a great experience. I have already suggested First American to some people and I would recommend them to all my friends.

The representatives with FAHW are friendly, but getting them to answer you is almost impossible when you have a problem. The biggest issue, however, is that if you live in a smaller market, finding any sort of reputable or reliable contractor to perform the work is nearly impossible. They will assign someone who is supposed to contact you, and they will a) not contact you, b) contact you and not show up, c) show up and not fix the problem, d) repeatedly order parts that never fix the problem, e) waste hours of your time, or f) all of the above. Often the answer is "f".

My biggest concern with First American is the warranty and I was pretty upset. If they fix something, it's only good for 30 days and if it turns up 31 days later, I’ve got to pay another $75 for it even if it's not fixed, which makes no sense to me. That’s what they tried to do to me when they fixed the plumbing issues until 32 days later. By that time, I’ve got to fix the original installation that they didn't fix right, and when I called back, they said it would be another $75. That's when I told the lady rep to go to hell, to be honest. That was my first claim and probably the last because I'll never renew it.

I'm a Realtor and I use First American a lot. They have the best value for the money. It’s never easy to submit a claim, but you just have to be persistent, because there aren't a lot of contractors that want to work for them. I live 45 minutes outside of Downtown Cincinnati and they're telling me they can't find anybody to service an air conditioning unit. But once they get them there, they’ve all been good. The quality of the work is excellent. It's a good warranty overall and I recommend it to people.

I have submitted a claim for my dishwasher which is not cleaning and it has been 3 1/2 weeks. First American assigned a contractor and issue is not resolved and not pipes connected to dishwasher are leaking. I reached out several times on the status and told them that the I am not comfortable with the contractor and need some help. They basically told me that I need to pay an additional cost if I need a contractor. It has been 3 1/2 weeks now. Dishwasher is still not working properly and pipes are leaking if I open. They give me different numbers to reach out to and no one helps others that we are looking into it.

I received a warranty from First American Home Warranty from my seller when I purchased a home. The air conditioning quit working right after I moved in. FAHW sent out a contractor who told me that they tried to get a new part but couldn't ever get FAHW to approve the appropriate part. They finally gave up and refused to continue as they said they didn't want to put in a part that was not comparable to the existing part. FAHW sent out another contractor. This was in August 2017 in Arkansas and we are both almost 80 with health problems. After approximately 3 weeks, and several calls from us and our real estate agent to many different representatives, they finally approved a part and got it fixed.

I’ve been using home warranties for about 20 years and we’ve had First American for about two and a half years in one of my houses. The process of submitting a claim was sometimes a little slow but it's good. I’d do a little of both online and over the phone, but still, both of them were slow. The quality of work performed by the technicians was good but whenever they need to use the restroom, they should let people know instead of just using it without letting anyone know.

I’m an agent and I use First American. I call the head of their claims department and it's wonderful. For our last claim, we couldn’t get a contractor who’s under their recommendation. The one they wanted to send me didn’t show up and his mailbox was full and we couldn’t get them to answer. So I got a different contractor outside their recommendation and what they paid me certainly didn’t cover what the contractor charged, but at least I got it done. Previously, I had a contractor come at the wrong time. Time has come for First American to realize that they have to get different contractors. I understand that part of the problem in getting a different contractor is they don’t want to pay the price. It’s all business but it needs to be done. I’m going to continue to use them, though.

The people from whom we bought our house put it under a one-year warranty with First American. We’ve had them for two years now and we submitted our first claim over the phone. The process was pretty easy and our experience with First American worked out fine.

I had First American at my old house and I was pleased with them so I re-upped with them when I moved. When I re-upped, I had to change my email account in order to do it online and it's better to submit a claim online. I don't feel that their representatives are very helpful. It's a younger group and when they speak to me, they are not very polite. I'm glad that I can now do it online and submit my claim anytime. If something happens with the dishwasher, I could submit a claim right away. It's helpful that I'm not put on hold and it's immediate. I'm not a computer person and would rather speak to a person, so it's interesting how that worked out.

We’ve received consistent service from First American Home Warranty over the 13 years that we’ve been their customer. Submitting a claim was easy and I did it over the phone. In our most recent claim, though, the gentleman was a lovely man and he was very nice and pleasant, but he had no clue with what he was doing, and he told me that was googling how to fix the oven. It took him five visits to repair the oven and I had to take off work five times. On the whole, First American provided great service and they were there when we needed them.

We purchased our house in the last November and their coverage speaks about a lot of things including sewage line repair etc. When we called them, they can take care of our sewer block if the blockage is anything other than because of the tree roots. We called them for a different problem with our electrical panel as it was 100 amps and it was continuously tripping. They said they cannot take of it either. I think had I not paid them the premium, I could have covered the repairs from another freelancers... This was a total waste. I would not renew with them again.

Submitting a claim was no problem with First American. I spoke with the claims rep and then he gave me the phone number of the company who's going to do the repair. The technician was excellent and was a very nice guy.

I tried submitting the claim to First American over the phone but I couldn’t get through for some reasons so I went online and did it. It was easy and it went well. First American set up the appointment and it was quick and efficient. However, things were not repaired properly at the first go round by the technician who came out. First American went back to the company and got them out here as quick as possible. The contractor company came again but with a different technician, and he was beyond excellent. The tech did a fantastic job and my AC is working perfectly now. All along, First American has been good and we’re very satisfied.

It's taking too long to get the job done, it is hot in our house and we filed a claim on Sept 13th. The first company they sent didn't do a whole look over of our AC and stated it was something it wasn't, I had a 2nd option who found the reason, submitted a copy on Sept 22 and now waiting for a 3rd option on Sept 30th. It is hot in our house between 85-95 sometimes 100 degrees. This is taking too long.

My wife works for First American right on the title sign. Submitting a claim with them is fairly painless. I call up, tell them what my issue is and they open up a claim. Then they look up a vendor in my area to help me with the problem I have and they provide me with a phone number. I simply either call them or wait to have the vendor call me and within a short period of time, the claim will be handled and typically resolved rather quickly. The work that their techs do is adequate and gets completed with nothing left undone. So far, First American is doing what they say they’re going to do. If I have a claim, it gets opened and resolved in a timely manner. I have also told most of my friends about First American and they’ve gotten policies written for them.

We moved into our first home and asked that we had a home warranty for the first year. We knew about First American Home from our realtor and picked them by recommendation. I usually call in our claims and the submission was easy. My dealing with their claims reps was fine and they have been good. Their technicians were good as well and came out quickly. Yet once with the pest control, it wasn’t what I was expecting the first time the tech came and he had to come back a second time. Still, the quality of the works performed have been great. It is a good idea to acquire a home warranty if one's moving into an old home. First American has been great and I would recommend them to a friend.

First American Home Warranty has been good anytime we had to call. We’ve had them for quite a while now and submitting claims has been easy. Their claims rep usually calls back in a very timely manner and the contractors do a good job. We have recommended First American to a number of people.

We were purchasing a home and needed an extra added safeguard. We purchased First American Home Buyers Protection through my realtor. The claim I had was over a month ago. I went on the First American website and there was a tab to submit a claim. They wanted to know exactly what type of work needed to be done. There were four or five multiple issues that I had and I put in on the details of what they were. I submitted it and within 24 or 48 hours, I received a call stating that they have received my request and that I would receive a call from the vendor that is partnered with First American and then from there, they contacted me and they set up an appointment. The technician was very friendly and fixed everything that needed to have fixed. The turn-around was very timely and all of our issues were resolved. I'm happy with it.

We had a claim with First American and it was a terrible experience. I was ready to tell them, “Cancel the whole thing.” But they made it up and they did a good job at the end. We ended up hiring our own company to fix the air conditioning and they reimbursed us. And because they worked it all out, I'd recommend them. It was good customer service.

First let me say that I have been with First American Home warranty for 15 years. Lately, I had trouble with my washing machine for at least 6 months. Water not filling correctly, and washing cycle, hardly moving to wash the clothes. I contacted the company and was sent unprofessional service people, who did not know how to fix LG washing machine. I have a couple of parts replaced by one company and it did not fix the problem.

Honestly just an incredibly shady company. They will do anything they can to get out of their end of the bargain. I have a ceiling fan in my den that is loose and swings (and squeaks) while it is on and FAHW will not replace it stating "Hello Aron, we have received your web message. The contractor reported no mechanical failure to the ceiling fan stating that it is making a squeaking noise, noise is not considered a covered failure. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day."

FAH has not been good for me in handling HVAC problems. Terrible customer service. Been with FAH over 8 yrs and every year something goes with AC. They use incompetent service contractors and recent blower replacement took forever to diagnose. Now 2 months later AC unit is bad again. They need a proper diagnosis and stick to a preferred reputable contractor rather than dispatching and having it called completed and charging me for a service charge. I can't reopen a ticket and call it unresolved, has anyone been able to?

My realtor got me a warranty from First American when I bought the house. I didn’t know how to use the warranty at first so I had somebody else come when I had a problem with my air conditioner. And then I was told I had to call the warranty first so I did. The reps were nice. They told me what to do, they gave me the number of the company that would be coming out and helped me speed things up. It was all good and professional. The technician was also very nice. He found out what was wrong with my air conditioner and the quality of his work was good. They had to put another fan motor in there. However, they weren’t able to find the part needed but the other guy who came earlier found it that very day and right then, he could have got it and fixed it. It took a couple of weeks to get it ultimately fixed. So overall, the experience was okay. It’s just that it was my first time and I’m plain ignorant so I had to pay two service calls.

My developer and my Realtor recommended First American to me two years ago. I've submitted a claim for my air conditioner and water heater. The customer service was good overall and so was the tech. He was very informative and he did what he needs to do. There was an issue about trying to fix the water heater though which happens to make a lot of noise. Other than that, I'm satisfied. Everything was handled properly and it was on time.

We’ve used First American several times and they seemed to be very responsive and get somebody out here within two days. Submitting a claim was easy. I called them and they questioned me. It’s just several steps of the questionnaire and they sent somebody out here to fix it. I let the tech in the door and he fixed my dishwasher. I'm very satisfied and I’ve recommended them to several friends.

My washer died. They assign Sears. Sears can't come out for 3 weeks. That's right. 3 Weeks. I called back. They can't find another contractor. I want my own contractor then. They need to get approved by some phantom department that doesn't talk to anyone. Days later still haven't heard. I'm going to have to buy a new washer now. I'm sick that I paid them $700 this year to do nothing for me when I needed them. Horrible company. Call center some 3rd would county. Stay away.

We bought a home in Sept 2016. Our seller bought a policy for our home to give us peace of mind about the functionality of the major systems. First, our water heater went out. Our family of 6 was without hot water in the winter for 10 days. It took FOREVER to find a service provider and FOREVER to get the parts ordered after having to fight to get a covered item approved. Second, on August 7, 2017, our upstairs HVAC unit stopped cooling. We reported the outage to FAHW that day and again waited FOREVER to get a service representative to examine the system even though they dispatched a provider THAT DAY. Finally on August 24 (3 weeks later), someone came and looked at it. They turned in their findings to FAHW, FAHW ordered the parts and sent us a confirmation email to let us know. There was no mention of anything not being covered in the repairs.

I am a long-time First American customer. They're a good company and we're getting good service from them. I submit my claims mainly over the phone and it's very easy. However, I've had problems with some of the technicians that they have sent out. I call them, I pay them money, they come, but they never do their job. One time our door's got a sensor problem and they never did anything about it. We have an old big house and if they're never done right we call a different company. I already told First American about them but they never give me a proper response. I also had an electric problem and I paid the electrician who came. I told them to pay money but they never answered. Then, I have to call a different electrician. I run my own business too and I don't have time for that. They need to improve the customers' aspect.

Submitting a claim with First American was easy and most of the time, it’s a smooth process. However, I submitted claims recently and there was always something left out and I got to call back because the contractor didn’t totally do what they were supposed to do. A tech was supposed to fix my air conditioner unit. Its motor is making a loud noise and they replaced it but it still didn’t work right. Now, we are in the process of trying to replace the fan blade, which the guy knew the first time, but he didn’t do it. He was supposed to come back last week, but he didn’t call me for the appointment window and didn't show up. I told First American that no one was here, so the rep scheduled me for Saturday but they never called. Overall, my experience with First American was not spectacular, but not the worst.

It feels like First American Home Warranty will do anything possible to refuse to pay a claim. It really leaves a bad taste in my mouth. My car was locked in my detached garage due to the spring breaking. It was an emergency to get the door open with a local repairman. As a result, First American refused to pay the claim. Never will I do business with them again in any capacity. I strongly recommend going with an alternative company. They felt very slimy dealing with them.

First time was with a plumbing disaster, emergency request went out. 24 hours later their vendor swore they never got the work order when FAHW confirmed they committed to the work. Had to call a local plumber out to get the job done. Was in the house with three adults and one child and no working toilets. Second was another plumber they did send out, he didn't want to assess the problem as it required going under the house. He said, “No issues” and taped another issue rather than replace the bad part and come back up and left with my service fee. I called and complained and they returned the $75.

I heard about First American through our realtor. I liked what they said in their program and what I've heard from other people. Submitting a claim by phone was effortless, the reps were very respectful and the tech was very professional. Overall, it's a well-organized operation and it was a pleasure to work with professionals.

I am on a fixed income and I needed to know an easy way I could possibly pay for any home repairs. I checked with the Better Business Bureau and First American has an A+ rating, so I gave them a try. The first time I filed a claim, they were very patient with me and I was able to get a new stove. Being totally blind, my roommate and I could not choose the stove that they picked for us. When I called and told them which one we could use, they agreed to pay for it. We love our stove. This year, I used First American again. I needed a new ice maker. Instead of just getting the parts for the old one that needed to be replaced, they agreed to get me a new ice maker, which is working like a fan.

We have a house and we have had First American for over 21 years. It’s okay when talking to the people working there but sometimes when talking to their supervisors, they are very tough and I don't like that. It's not reasonable because they give me a hard time. They always call me and sometimes they treat me good, sometimes they don't treat me like I would like to be treated. Last time, I wanted to check on one of my claims and I asked them to check why the water heater uses a lot of propane. They said I had to pay myself to check the water heater when they actually provided the water heater. Sometimes they don't want to pay me directly the claim because they say it’s not their problem. It's very sad for me. I don't recommend them anymore.

I paid for "Additional Coverage" for 2 years for our refrigerator - the claim was not covered because it was located on our patio. Their contract states on the foundation of the living dwelling. One person said it was because the footings were different for the patio than the rest of the house. The patio was built with the house, under the same roof and concrete as the rest of the house.

I was online four years ago doing my research and figuring out which home warranty to purchase when I learned about First American. I decided to get their warranty and so far, I’ve used it twice and they've been good. The air went out on me about a month and a half ago so I called them on a Saturday and my air was fixed on a Sunday. The technician who came was great and made sure that I had some air that day since the index was at 106 degrees at that time. First American was very professional and very helpful. I'd recommend them to a friend.

It went pretty smooth. Called and was given a date 5 days out for the water heater to be looked at. The company was from Eugene OR which is 1.5 hours away. They called the day of and changed the appt. from AM to PM. Then when they arrived it was about another hour until it was fixed. Pretty easy.

To say we have had a bad experience with this company is a vast understatement. We live in central Florida and it is the dead of summer. Our A/C broke down over 5 weeks ago and they STILL have not fixed it! It took the technician 5 days to get here and they haven't been back since. Additionally, the technician told us that both the inside and outside units were on their last legs and he was recommending replacement of both. Instead First American Home Warranty is only paying to replace the condensing coil on the inside unit. 5 weeks and counting!

I had a home warranty before and it seemed to work. But I wasn't satisfied with the first company I was with. When we decided to buy a second home and saw First American's advertisement, I decided to give them a chance. We had two claims and everything went well. I was highly satisfied with the services, quality of work and the person that came out and did the work. We decided to stay with them and we've been with them for three years. I have started telling people about my experience with them versus the other company that I had.

We already had a program on our old house with Sears and it was more expensive than I wanted it to be. We heard about First American through our realtor and found that it could be purchased for a decent price, so we told the realtor to go ahead and do it. When I filed a claim, I talked to one of the appraisers who were assigning it. The young lady was going to assign it to Sears, but said it would be too far out. She assigned it to a company that was located in East Tennessee, but the company called and asked where we're located. I told them and they said they'll have to reassign the claim to their other office, which is 50 miles away, 'cause they were 130 miles away. I spoke with First American and they said they can assign it to Sears because this other company is not going to be able to service us, but it will take about a week.

A home warranty is a good investment when you don’t have the money to get certain appliances. I got my home warranty from First American Home Buyers Protection based on the recommendation of my daughter. My overall experience in submitting a claim with First American was great. The techs were great and they came right on out and performed well. They even saw other things that had to be fixed.

Our old warranty was expiring so I shopped around and got First American because of their price and name. I spoke with their claims representative when I submitted a claim, and it was quick and easy. The technician canceled on one of the appointments so that was a pain. He no-showed and then he called and rescheduled after he missed the appointment. First American sent a different person the second time. He was fine and he did the job. It’s been a good experience overall.

I called the First American Home Warranty company for service. Both my wife and I were off for 9 days straight and thought we could get this resolved during that time. We were offered a date of service a week and a half later. I asked for them to find another service provider who could do the work this week. They assigned our case to another provider and said they had 2 days to call us. I called them and left a message the next two days. I finally got to speak to the new provider on the 4th day and their response was "we do not service your area." The warranty company did not call us back nor did the service company.

Where do I begin. If you have only filed a claim on the phone, stop there. I do them online now so I can have a record of all the replies they send. I requested that my AC be serviced as my house would not cool under 79. They came and said, "You have a leak" and all they could do is add Freon and see how long it takes to leak back out. Contractor said, "It could be months and that's what FAHW" counts on. That way they don't have to cover anything else. Well my house cooled for about 1 week and same problem occurred. I resubmitted my claim and they sent another guy out. He said no leak but didn't check anything. He said the air feels cool so it must not be a leak. I resubmitted again and was called for service the day before hurricane Harvey was going to hit.

I filed a claim with First American through their automated system by calling their toll-free number. I'm talking to a computer the whole time and that’s probably one of the hardest things to do. It usually takes three tries before they just give you an option of pressing a number instead. They’ll give me some options on whether it's plumbing or appliances. I select which one I need and they set up a claim with the local contractor.

My realtor recommended getting a warranty on the appliances that were in an older home that I purchased two years ago. I submit my First American claims over the phone and their reps are very good. Plus, I’ve had good technicians. They take care in explaining the parts and listening to what the issues are. My experience with First American has been well, except for the last one. They faltered in not letting me know that they were disconnecting the sprinkler system until I found out. It wasn't until the third time that they came back and replaced the condenser that they decided to disconnect without saying anything. Other than that, everything else was handled well.

I've only had anything but problems anytime I have to call them when something breaks. My AC has gone out for a second time within a few months of each other and today they hung up on me twice and told my husband and I two different things when we spoke to them on the phone. The first contractor they contacted, no one could even get a hold of him. After that they wouldn't get anyone out here until NEXT WEEK. I have medical conditions and a dog with a thick fur coat. It's over 90 outside and 84 in the house. They refused to find anyone that could come out sooner. After being hung up on multiple times. I am done with these people. I will NOT be renewing my contract with them and will take my business elsewhere.

When you call First American they are very responsive. It took three service technicians visits for the refrigerator to be replaced. I am very happy with the replacement. It had all the features of the old refrigerator except it does not have an Ice Maker. But overall I am happy with the replacement steps!

My cousin had First American Home warranty and I got a good recommendation from her. But the first time I wasn’t too impressed because I think I might have had a new person and they didn’t know what to do. I had to call a couple times to get it straightened out. But the second time they were really on top of it. The claims representatives were courteous and the technician was awesome. He wasn’t here that long since he fixed things right away. He also was a very nice person. It was a good experience and I was really happy with it.

I bought a home where the previous owner already used First American Home Warranty. On the phone, I looked at a couple of other warranty companies and the prices all seemed the same. I stuck with First American since I already came through with them. When I submit a claim, they’re very fast and I like them. I call them up and let them know what's going on and they look at my warranty to see if it's covered. Then they’d let me know if there is a charge and they’d give me the number of the person that they're sending out as well as contact that person themselves. Once they do all that, the company calls me and schedules the appointment.

First American was part of the contract that came with our house. I've had another home warranty in the past and I like First American better because they use small businesses instead of big ones that do everything. Small businesses are easier to get out and seem more receptive to what I had to say. We've had them for three months now and we've already submitted a claim. I did it online and it was easy. The overall experience has been wonderful.

I've had First American Home Warranty since I bought my house and it was part of the deal. I go online to submit a claim and I go on the website and request service. I’ve interacted with the claims reps a couple of times and they were nice, which only goes so far. Their contractor came out and I already knew what the problem was. It's a warranty water heater and they contacted the manufacturer and said that they’d be giving hold of me within 24 hours. I still haven’t heard anything from them and it's been three days that I don’t have any hot water. I thought that I'd at least get a phone call by yesterday. Now I would have to get my colleague in and see what's going on. I hate to make three phone calls for one situation but I have to. I don’t like bugging people and I pay good money for this service from First American every month. The overall experience with them was pretty good except I still haven’t gotten any satisfaction on my call.

We've always had a home warranty whenever we owned a house. It’s like life insurance or auto insurance. You have to buy insurance if you own a house or a car, or if you get married. We might have had a warranty with First American for our previous house and they were good then. Anyway, we took our friend’s word about First American and got insurance for our current house from them. Submitting a claim with First American wasn’t too difficult. I just called and told them what was going on and they relayed this to the contractor that they picked. The technicians were very good, helpful and friendly. They introduced themselves, looked at things, and explained what they were going to do. Everything has been great with the work done.

Well I have a 2 year old fridge. I have had First American the whole time I have had it. In July it broke. I called First American and they sent Sears out. Sears said it needed a new compressor. Then the next time they came out they said, "No you need a whole new fridge." First American then said they need a second opinion. The second opinion told them the fridge needed replaced but the parts are under a manufacturer's warranty. First American tells me now that since the parts are under warranty I need to go through Kenmore.

I am blown away by all the positive reviews... They MUST be paid reviews by First American. My experience so far has been absolutely horrible. From what they're willing to repair to the terrible attitude of the claims person and her supervisor telling me that she is the highest level I could speak to within the entire company. I have a 20 year old refrigerator that is on the verge of dying - nothing works (from the refrigerator stuck on freezing temperature, ice maker, ice and water dispenser not working, and the incredible noise it makes). They refuse to fix anything except the temperature sensor. They sent 2 incompetent contractors who fix appliances on the side (they have full time jobs). It's been over a month since the problem was reported and nothing has been fixed. Other insurance companies would have replaced the refrigerator.

When we first bought our complex years ago, I heard about First American. When submitting a claim to them, I do it over the phone and usually, I don’t have any problem. It’s been okay dealing with their claims rep and the technician’s quality of work was fine. The last claim was for the air conditioning for the back unit.

My appliances are not new and I want to be secure and also to have a peace of mind that I got something in case I needed it. I had a home warranty before but I didn't like the company they hired. I put a claim and they took a long time and didn’t respond as quickly as First American. I submitted a claim to First American for my spa. Submitting the claim was easy and the customer representatives were very helpful. When I call for any reason, they respond fast. I've been taken care of the way it should be. The people they sent worked fast. They repaired the spa and it's working good. I will recommend First American to my friends and neighbors.

First American was added when we bought our house and we wanted to keep it. They were also recommended by the real estate agent. Submitting a claim has been good so far. We had Central Appliances fix several items and they were good, fast and they called us. But Sears has been extremely bad. We just put a claim for our washing machine two months ago and it still hasn't been fixed. The guy from Sears who came out changed the pump in the washing machine but it's broken again and the guy can't come back until a month later to repair it. He was also chosen to report to First American but he hasn't so First American hasn't done anything about it. We don't want to have anyone from Sears coming to see my appliances anymore.

The realtor that I went through suggested that I get a home warranty from First American, so I went ahead and got it. Submitting a claim was good and easy. The claims reps were very polite. It was awesome when the technician came to do the repairs and the quality of the work done was good. First American has been very easy to deal with and I've had a good experience with them.

The previous homeowners purchased the First American plan for us when we bought our home. This was our first home purchase so we didn't have a whole lot of experience. I asked some members of a local moms group and a few of them have good things to say about First American, so we went with them. We submitted a claim. It was a quick process and the tech that came out was positive and helpful. He had to come a few times but the problem was taken care of. We've been satisfied with First American.

We’re happy with our experience with First American Home. Their contractor, Blueline, came right away when we called, did our air conditioner, cleaned up their mess, and left. They’re excellent and performed great. Since then, our air conditioner has been working fine. We're happy with First American and it's been fantastic.

In the spring 2016, I called First American (FA) Home Warranty three times for my HVAC system. The FA assigned the job to an incompetent heating and AC service company. The contractor failed to show, failed to call and ignored my numerous messages. I suffered in the cold home until a replacement company responded. If FA was slow to respond, therefore, I will not renew with First American after multiple years with them.

Every time I call I get someone who barely speaks English and goes out of their way to make the claim difficult. With almost every claim I have submitted, the first contractor that is assigned to my claim has not been capable/willing to perform the work needed. With one exception every claim has required at least 2 separate appointments and 2 different contractors to come out and get my claim resolved. The only way anything gets resolved is when an adjuster in the United States is assigned the claim, even getting that done is like pulling teeth. Most recently I had "Karla at ext. **" assigned to my claim. I left her a message on 9-12-17 and without a return phone call she closed out my claim. I have attempted to contact her 2 more times, and have still not received a phone call back. I am currently waiting for a phone call back from her supervisor.

My air conditioner went out, so I submitted a claim with First American over the phone. My interactions with the rep and technicians were very professional and the techs got the AC fixed in less than 30 minutes. All in all, First American is a good company.

I was with Sears and had their homeowner plan, but I wasn’t satisfied with what they charged, so I switched to First American Home Warranty. The plan for the overall home of First American's was much cheaper compared to that of Sears which costs about $75 or $80. Submitting a claim with First American was great and everything was smooth with the claims rep. I had wonderful interactions with the technicians who knew what they were doing and took care of business.

I had a dryer stop heating. I called the company and requested service. First they attempt to send a repairman 20 days later. I explained that was unacceptable. They found another. He would be here in a week, they would contact me for an appointment. After several days I finally hear from the servicing company and the user setting the appointment sound like she is talking into a poor speakerphone. Finally an appointment, The day arrives for my appointment, between 11 and 2. I receive a call around 2:30 explaining the technician had a flat tire and he will be "a little late" he arrives at 7 pm. After 45 minutes he determines it is a Thermal fuse for the dryer. He explains my machine is a "crappy Korean made machine" and he does not carry the part. He will need to order the part. While he is describing the part I find it online and could of had the part in hand by Monday, it was less than $15.

When I bought my house, I was given First American for a year. I've had no problems with the claims except for the last time when I called and told them that the drain for my AC was stopped up and water was going inside the house. I asked if the warranty covers it and the lady told me there was no problem. But when the technicians came, they told me the warranty doesn't cover the issue. They didn't tell me that and then they were supposed to give me my $75 back. Otherwise, filing a claim with them is easy. All the other times were fine too. The technicians came in, did the work and got it down.

Hurricane Harvey came throughout the Corpus Christi area and we lost power for a week. When the power came back up, the blast freezer wasn't acting the same so I contacted First American. I gave them the model number but I couldn’t understand the guy. I don’t think his first language is English although I have to get used to that at this day and age where you’re talking to people in India for stuff that’s going on here in the States. He said something about the 28th of September and I said, “What?” Then he said he would give me the information and then once the contractor has contacted me in two or three days, I could go ahead and let them know what my concerns were. I agreed to do that and wait.

I had a major claim with First American for replacing a heat pump. They accepted the claim, sent a contractor to review the claim, found that I was correct and what the problem was and replaced the unit. All I paid was the deductible. I was happy with the technician's work. He was good, knowledgeable, and customer oriented. I had a second claim when my other air conditioner quit working. The same technician came to investigate that claim and found that it was only a capacitor, which was within the deductible. He replaced it and the air conditioner started working. I have referred friends to them since then.

I've had First American warranty for 17 years and I always had good service. I file my claims by phone. I don't like to do it online because there are too many steps. Their claims reps were always courteous, I get service as fast as I can and they tell me who's gonna come out. That gives me a chance to check out the company if it's a local company, even before they come to see how far they're coming and if I'd see any complaints. I even called one of the plumbers again who came out because he was in the neighborhood and I had another problem that wasn't covered and he did a good job.

My realtor used First American in the past and when I bought my house 10 years ago, he gifted me my first year of protection and I decided to stay with it because I was satisfied. Submitting a claim has been pretty easy because I tell them what’s going on and they tell me who the service provider is going to be. The reps were courteous, cooperative and helpful and the technicians who came were professional too. They did great quality work. My only suggestion is if they could look at being able to cover a bit more appliances than what they can. They could really corner the market if they cover a bit more than what other home warranty companies are covering.

A neighbor gave us information about First American. We've been having things fall apart regularly for the last five years since our house was built. Our builder turned out to be a scam artist who did a lot of crappy work and First American has come in handy. Submitting claims has been easy, they're helpful and courteous and I'm happy with everything that has been done. I would personally recommend that homeowners have First American.

My real estate agent recommended First American. Submitting a claim was an easy process, but it was difficult the first time I did it because for some reason my payment at closing didn't go through. First American was not yet showing me as a client. I had to call my real estate agent and he had to pay it. That was taken care of and I now can submit claims online. The guy that came out for plumbing was professional and courteous. I had the same company come out for electrical and they had to come back because the issue they came out for was not fixed.

I purchased this Home Warranty on April 10, 2017 at which time I was charged $62. I was told that if we canceled the policy within 30 days that would be refunded to my credit card. In July 2017 I noticed they had been charging my card every month and called them to get this resolved. They said it would be resolved and somebody would contact me by days end which never happened. In August I called again because another charge for $62 was added to my credit card. When I called this time I was told I needed to be transferred to a Supervisor and was hung up on.

Submitting a claim was easy and straightforward. The technician was knowledgeable and he did his job very well. Overall, my experience with First American has been easy and simple. I like it.

I received my First American warranty when I purchased the house. I had used another home warranty company before and First American was definitely much better. Submitting a claim was fairly simple and straightforward. One drawback, though, was that their online system isn't very user-friendly. The call-in system and the operators got things done a lot quicker. The techs have been very professional and flexible, and my interactions with them have always been very good. If I had to cancel appointments and reschedule, they said, "No problem. We'll work around your schedule."

First American Home Warranty is in the contract when I got the house and I renew the contract every year. Whenever I have to claim a warranty item, First American gets somebody out here for the job. Submitting a claim is easy. I call in and tell them what's going on and within the next hour, they’ll send a text message of who’s coming out and I’ll get in touch with the person and schedule when he’ll come. All the technicians do their job diligently and get things fixed. Everybody is cool and everything is holding up. I've recommended First American Home Warranty to a lot of my friends.

We have been without a water heater for 3 weeks and still they haven't contacted us as to when they are replacing it. Now we have mold issues which they don't cover but due to the fact it's taking a long time they should be held liable. I have been contacting them daily twice a day and all they can say is "sorry". I have contacted the contractor and they have told us they provided all the information to First American but seems that there is no urgency on their end. I would definitely will not be using their service again nor will renew my contract or refer them to friends and family. FYI their contract says if they can't get anyone to fix it we can go and find a contractor ourselves but they have to approve the charges.

I'd call in to submit a claim to First American Home Warranty and the process was very efficient and pretty easy. I've had really good experiences with the techs and they were all pleasant. They described to me what my problem was and the methods that they were going to do to fix them.

I acquired First American Home Warranty so I am covered in case something breaks in the house. I have filed claims two times. I called and they sent out a company who did a very good job. But I’m unhappy because they are charging me too much money. First American Home Warranty is charging me $72 but on the TV it was $44.

I had a warranty provider before that didn't keep up to what they were saying and First American Home Warranty seemed better, so I thought I'd try them. They have sent me contractors that were great and did the job well. With the latest claim I had, the rep said that she had selected a contractor but it was going to be two or three days before they could come out, and I told her that she had to have someone here that day. She said that was hard but she got someone out anyway. I had to call the contractor back and they had to order a part, but that's no problem. The only thing is that when the reps call the contractors, they put the customer on hold until they find someone, instead of finding someone then calling the customer back, and the waiting on hold could take up to 30 minutes, which is a little long.

Submitting a claim with First American is easy. However, getting the claims is not. The first time I got a claim, the guy had to come back out and do the work. The second time I submitted a claim, the guy patched up my garbage disposal and he never came back out yet. I’ve reached out to both First American and the contractor about it. First American tries their best to fix the situation but they need to do better or take another company that they deal with. Things work well in other situations. One of them was the dryer and it’s still pretty good. The guy had to come back out and do what should have been done the first time. It's supposed to be replaced but it’s not being replaced, it was just patched up.

A realtor initially purchased the First American warranty for me. Since then, I've had them in the last three homes I've owned and I love them. Submitting claims has been easy. I would go online or call then they would take my information and the next thing I know, somebody is giving me a call. They were always good, very professional and Johnny-on-the-spot. Some of the vendors can be goofy but that's not First American. I had my wits about me with regard to plumbing and when a guy came in and told me all the extra work I needed on my plumbing in order for him to put in a water heater that is needing to be replaced, I knew the guy was trying to up his fees. But I would imagine he gets away with it with some people. I called and told First American about that guy and they made me feel like I did them a favor, so I still like them.

Getting things repaired all at one time costs a lot of money. So I decided on getting a home warranty because, with it, repairs would be more manageable. And among the providers, I chose First American because they seemed to be more customer-friendly. Their customers would just call them or go online to submit claims and the reps would call back promptly to set up an appointment. Their site is also very user-friendly, I’m 64 and I can do it. My experience with the reps has always been pleasant as well. The technicians they’ve sent been have also been really good. It was just a little frustrating in the beginning because sometimes the technicians would come out and they’ve never done a certain job. But now, First American changed the company that comes out and they do their work really good. We’re having an awesome experience with First American, it’s refreshing that we have a company that does what they said they’re going to do.

I've been with First American Home Warranty for a few years now and I renew with them every year. I’m satisfied with them. They've always taken care of my needs and they've been very prompt when I've called to file claims. The rep would take my information and then First American would have the company that's going to take care of the situation call me. I usually hear from the contractors within 24 hours and we set up a time that they're going to come out. The technicians sent by First American have been very good, professional and usually take care of the situation. I've had an electrician, an air condition tech and three sets of plumbers, and their quality of work was excellent.

Kitchen faucet started leaking up at the counter from the faucet stalk. Plumber came, took 2 minutes to look at it and said it needed to be replaced but warranty would only cover builder’s standard. I called First American and was told the same thing. I asked if I bought my own faucet, wouldn't they cover the labor. They said no, that if I bought the more expensive faucet, I would be responsible for the labor as well. I canceled the home warranty immediately. What good is it? What kind of racket is it that they will not even cover the labor as they would have had I given the OK for builder's standard.

Arrived at my home to find that the hot water heater was blowing water out of the top of water heater. I contacted the warranty company and was told someone would service water heater within 2 to 3 days. Explained to call center office I needed it repaired sooner as I had no water. A representative from Ideal services arrived 5 hours later and stated I needed a new water heater. He did bypass the water heater and would need authorization from warranty company.

We purchased our house in April and the warranty from First American came with the packing. I have been extremely happy with their warranty. The claims process has been wonderful. I call up and I explain to them what I need, and I get someone out here immediately. The people they pick to work with us have been really good, and the work quality has been top-notch. The service has been prompt and I love it. I'm going to renew it and add my air conditioner when it's up next year.

So far, things have been good with First American. They were a recommendation of our realtor, who we enjoyed working with. Filing a claim through the phone has been a very smooth process and this is the third claim that we filed. However, it has taken a few days for them to get back to us and haven't heard back from anyone yet. The problem has already resolved itself so I need to cancel the claim. But everything they’ve addressed up until now has been done in a very timely manner and on the first visit. Once we get a contractor assigned, it happens pretty quickly. Each time, the contractors have been very professional. I’ve had no complaints at all. I like the efficiency of using their phone system. I would like to learn more about doing claim on their website if that's possible. I may not have been paying attention when we first signed up. That’s the only thing that I would want to pursue in the future.

I've had positive experiences with all my claims with First American Home Warranty, even though the contractors are a little slow to call us to schedule so sometimes I would do it myself. Ordering parts is a slow process as well, but that is out of First American's control. For the most part, the contractors have all been great though. They did a great job, especially for the last ones that I've had. The same company kept coming out for my washer and dryer, microwave and icemaker. I enjoy having the comfort of having the warranty and knowing that if anything breaks, I can make the phone call to have it fixed. I've had a great partnership with First American and I've recommended them to quite a few people.

My wife & I have a home warranty through this company, and the warranty itself isn't worth the paper it's printed on. We bought a home 1/2017 from a major manufactured home company. It was a repo they purchased and allegedly refurbished. Regardless, the seller gave us a home warranty through this company. We've filed three claims, and not one of them have been paid, but rather, denied. The most recent claim was earlier this week for an electrical panel that blew up. Our plan says it's covered, however, they denied the claim because the panel isn't in the home or attached to the structure; it's the master panel on the pole below the meter.

I bought a home a couple of years ago and the home warranty that I went through with the insurance company didn't want to renew me. So, I had to research for a new home warranty. I liked that First American has a comprehensive plan that would cover most of the main things that I know I can't do by myself so I went with them. I've been with them for over a year now and submitting a claim was easy. I just go online and put in my request then the claim is taken care of within three or four days. Also, the technicians have all been professional and nice. If they didn't resolve the problem or they had issues, they were right on top of it. And they would come back and say, "We've got it fixed. Here's your problem." They explain the problem thoroughly so that I would understand it and if it happens again, I’d call them and they'll come and resolve it. First American is a company that’s very professional, polite and easy to work with.

I'm a homeowner and I needed home warranty protection. I did some research by word of mouth and First American Home Warranty was the one I determined to use as the best. Submitting a claim online was fine. My interactions with both the customer service and the claims representative were fine as well. The contractor that came out was a good company. The technicians were able to do what they needed to do and got everything taken care of. The work done was very much to my liking and it was just as I wanted it. They brought the appliance back to its original state, like it was in the beginning. My experience with First American was great and I'm glad I have them.

We bought a house and our real estate agent got First American Home Warranty for us. Submitting a claim has been great. The contractors called back when they were supposed to and then they came when they were supposed to. The quality of work is good and I’m satisfied.

I switched to First American Home Warranty because their warranty was cheaper than that of American Home Shield. It was very easy to submit claims with First American. Their technicians came out here two or three times and it was good each time.

First American Home Warranty is a customer service oriented company. I had them on my last property and I had a decent service with them so I've kept them when I purchased my home over 12 years ago. Their claims process was simple and streamlined. I've had positive interactions with their reps and technicians and I've been satisfied with the quality of work they've performed.

First American Home Warranty has been prompt about getting contractors out here so I renewed with them year after year. Submitting a claim is easy when I do it online. Everything in their website is clearly labeled and easy to find. The representatives are very friendly but sometimes I have to wait a long time to speak to one. The technicians have always been friendly and their quality of work is good. But I understand that in some cases I have to hire someone that I'll pay for myself and not within First American.

My live-in partner, Loni, had First American in his home. Stuff started happening and we were calling little contractors and I asked him why didn't he go back and get his home warranty. So, I looked at First American’s details and it seems like it will be a whole lot cheaper to have it than be dealing with the little people around the corner because they charge a lot. And if something major happens, it would be a fortune. I set it back up for him so we wound up getting it and we're thankful for it because if we're going to have a microwave, refrigerator and the hot water heater fixed.

This company (FAH) doesn't have 24/7 back up contractor for emergency situations, so company or management team should not claim that you can resolve the problem in 24 hrs in the case of emergency. And I think it's not fair to any customer to wait this long (in my case more than 24 hrs.), anyway I asked for the service I paid you for, not that you were providing service for free. Very bad experience with this company, hope management could see these conversations and I would urge other customer who are thinking to go with this company for their home warranty. Please think more than twice before you proceed with them as they don't have any 24/7 emergency back up team, neither they have any integrity in what they promise to you at the time, you filed the claim for the services.

The home warranty company never resolved the electrical issue we had in our home that impacted not having air conditioning for two weeks. Finally, the company authorized me to fix it on my own to a limit of $150. The cost to repair was $575 and the warranty company refused to pay the cost even after speaking with the electrician. I am canceling all the contracts we have in the other homes we own and further will not encourage anyone in our real estate business to use the company. Very disappointed.

I've been very pleased with First American for a number of years. Their rates are more than reasonable. They are quick to respond and a pleasure to work with. They always have good service personnel that they contract with. They’ve all been very professional and very courteous. And in general, we've had no problems at all. The claims process has changed over the years from calling them for a claim to being more web-centric like most of the companies have gone. The online procedure that they have is very straightforward and very clean. And I can still call them for the claim verbally. The claims reps are very courteous, professional, and caring. They're very interested in what my problem was and very true to help. In some cases, they made suggestions as to how to proceed. It's been very good with them.

Every experience should have to be a good one but we've had bad and good experiences with First American. When we submitted a claim for the dryer, it was a terrible experience as far as who they chose to work with us. The quality of the dryer was poor and it took them over a month. We finally ended up having to get a new dryer anyway, so that was not a pleasant experience. But then the next claim we had on the electricity and air thing went very well.

My experience with FAHW has been less than acceptable to say the least. My rental had a water heater leaking and I submitted a service request online. I requested emergency service as water was leaking into the drywall and all over the floor. FAHW had the contractor Worco Plumbing call me to arrange a tech to go to the house, which he did. Unfortunately, the tech didn't send the report to Worco office, so Worco office didn't send info to FAHW. After 3 days, mind you water is still leaking all over, I finally called Worco and was told that the water heater needed to be replaced.

When we bought our home 15 years ago, my sister who is also our real estate agent, recommended First American. She told us all about it and had it for her own home and I took her work. We've always called First American, told them what we had a problem with and within a certain amount of time, they had someone call us to come look and take care of it. Their representatives have been very knowledgeable and they’ve given us the name of the company that would be coming out. They told us to let them know if we didn’t hear from the company within a certain period of time, and they'll take care of it. Also, we never had any problems with the work that the technicians have done. They were always here when they said they were going to be here. They took care of the problems and they were professional in every way.

First American Home Warranty was offered to me when I bought my house and I’ve had it for about 16 years now. The claim process is prompt and not difficult at all, and the reps are very understanding. They explain everything, and I'd talk to them about the problems that I have and right away, they'd take care of me. I'd call them and they'd call the service people, and then the service people would call and come to do what they've got to do here. Some of the techs have been really good but there were some that just came in and looked and never came back to do the work. I have complained about them so they’ve never come back anymore. But I haven’t had any complaints against First American and I've had excellent experience with them.

Let me start by saying I've lived through the joys of slab leaks - both the catastrophic and the "caught it just in time" kind. My husband and I bought a home in Southern OC, in California seven months ago. The sellers purchased a home warranty policy for us through First American Home Warranty. Friday afternoon I suddenly could hear running water UNDER my kitchen sink cabinets and through my walls, but no water faucets, spigots, showers or toilets were running.

We’ve had a great experience with First American. I like that they don't require customers to have routine maintenance on the appliances that are getting insured and their online system is great. Submitting claims is very simple which only takes a minute. I now have them for multiple properties and we’re in our fourth year with them. We had multiple interactions with their reps and they have been fine.

I’m old style and I don’t want to move from one company to another, so I stayed with First American Home Warranty, even if I would have spent a couple of dollars less by switching. But some of the contractors that First American chose were not good. Some companies were okay, but I didn't like some of them. The plumbing company they got was not good.

Our fridge is freezing and can't get to the right temperature. We have requested service since July 28 and now it's September 2. They sent out two companies to cost compare the repair and they have struggled to find the parts for our Kenmore Fridge. SO NOW they have ordered parts off EBAY instead of buying a new fridge. We have lost food… oh they said we could rent a fridge but I have NOWHERE to put my old fridge while they sit around looking for parts on eBay. And now this part off EBAY is coming in another week and then I get to schedule with the repairmen to fix it. We have had this contract for FOUR years and this is the FIRST warranty repair. RIDICULOUS service. I've filed a complaint with the BBB and they don't care. DON'T GO WITH FIRST AMERICAN HOME WARRANTY. THEY DO NOT CARE.

I've been very happy and satisfied with First American Home Warranty. I did some research online. First American had a good price and a lot of options of what they covered. They had good reviews too. I signed up online and then they followed up. When I put in a claim, they sent someone who was very professional. This was the problem I've had with my old warranty company.

When we bought the house, we also purchased First American Home Warranty. We're in San Diego and we bought the house in San Jose. We came out and look at it. Since I'm across the country, I didn't know the home inspector, who we just guessed, so I wanted a little more insurance. First American was our only option. Submitting a claim wasn't too difficult. We did that when the toilet wasn't working. The toilet in the master bedroom flushes half of what it should and the one downstairs works best out of the three but it still double flushes at times. We had a problem with the plumber that First American used because the toilet still doesn't work. They're better but they're still not right. The plumber has been out here three times.

I'd recommend First American. I submitted a claim with them when I had some issues with our kitchen appliances and dealing with their claims rep went very swiftly. But I had an issue with the tech who came out. They were working on my wine cooler in the kitchen and I was sitting here watching the whole thing. He had a kid helping him out and he scratched my hardwood floor, which is a Brazilian cherry, but he didn’t say anything. They tried to cover it up but I didn’t need my fridge fixed. Their work was great but I wouldn't use that company again.

We've been with First American for 11 years now. We call when we submit a claim and the experience has been positive. My interactions with their reps and technicians have been good. Their technicians have been capable and they resolved the problems.

We did some research and First American had good reviews so we went with them. Our realtor also told us about them. I've submitted claims and the process has been really simple. You can call or do it online and whatever’s wrong, they'd use somebody to fix it. The technicians that have come to our house have been really courteous and respectful. They do the job and leave just like they're supposed to do. There have been a few times where they had to come back out because something is still wrong but they don't have any problem coming back out. Overall, First American is a good company.

We filed a claim in our new home at the beginning of August when our AC unit broke. First contractor came out and added 3lbs of Freon. Later I found out from an AC contractor that Freon does not need to be replaced unless there is a leak. After a huge ordeal FAHW agreed to send another contractor to check for a leak. I insisted that the contractor not be the person that came before and that the contractor have his own HVAC contractor's license. The same guy showed up. He had no license and refused to tell me what he was there to do. I told him I wanted to know what work he was planning. He refused to tell me and then got smart assey with me. He left. I called back the warranty company. They agreed to send a new company to check for leak. The new company showed up but did not check for leak. He checked for pressure that's it. His report claimed he checked for leak but found no leak.

One of the repairmen that I used recommended First American. I have been with Choice for a while but every time I call them there was something that they didn't pay for and it was frustrating for me, so I decided I would try First American. I submitted a claim for a plumbing issue on our shower in the bathroom which was easy to do, and my renters and I were pleased with their claims reps. Also, the technician did the job quickly and didn't leave a mess.

First American Home Warranty was a recommendation. I’ve had several claims with them. When I file a claim, I always sit on the line 20 minutes to talk to anybody there. All claims were satisfactory until the last one. My dishwasher quit working. First American sent a tech who said the dishwasher had to be replaced. First American said they’re going to replace it. And then a tech showed up asking about the dishwasher because he’s supposed to install it, but I have never seen it. He called First American and then told them that he came out to give a second opinion. This happened mid-July. First American set us an order, but they didn't order the dishwasher until the 30th of July.

One of the worst home warranty companies I have ever dealt with. Half the time customer service doesn't know what's going on, I get disconnected on the recording constantly. This afternoon alone I've spent 2 hrs alone talking to customer service and the contractor. Paperwork wasn't filed correctly so contractor couldn't schedule... then when we finally get it scheduled the service request gets canceled.

After 2 hours on the phone and having to repeat myself to each rep after being transferred many times, it's like no one listens to what you're telling them. I explained the situation and the response has almost nothing to do with the problem that needs to be addressed. When asking to speak to a manager I was told to call back during business hours (it was 1pm). When I asked, "Isn't it business hours right now," all they would tell me is that I needed to call back.

We are currently trying to have our AC fixed for the 2nd time in 2 months. Yesterday they dispatched a contractor who told me they need to send someone else because he could not fix the AC. They keep telling me they can't dispatch another company until they receive the report from the first contractor. However we are currently in another heat wave with excessive heat warning and temperatures of 110-111 degrees. I have pets and a 9 month old baby I watch and my house is getting over 95 degrees inside. They continue to stall when they should be treating this as an emergency. The AC should have been fixed properly the first time but instead they just keep collecting $75 every time claiming it is now a new claim. I have been calling over and over again but no one seems to want to help get this issue resolved.

I asked the seller for a warranty when I bought the house and they put in First American. I filed a claim with them and I had a pretty shoddy experience with the company that they sent. The first guy that they sent was an idiot. He was late by two hours and he didn't call me. He didn’t do anything at all. Then he charged me $95 and I paid it. But he didn’t turn in that I had paid it. I also called the company to told them that the problem wasn’t fixed. So for the second time, they sent the same person out. But he was late again, so I called the company. The rep said he was about to try to reschedule it for tomorrow but I told him I’ve already taken off work so he can’t reschedule. He then said the guy will come that night. But at 11 that night I called to cancel it. He was supposed to be there at noon but he never showed up.

I've had several homes and acquiring a home warranty was the best thing to do. On July 2nd, I submitted a claim on the refrigerator with First American Home Warranty and it was difficult at first because the guy the first guy they gave me did not fix it, did not return my calls and did not show up at all. It was a mess and a nightmare. Our back and forth took two weeks and I was ready to throw him out in the street. I would not recommend my experience with that company to anybody. Then First American gave me a guy from a different company who's work was outstanding and everything was repaired.

When I first bought my home, I had different options. The homeowners that I bought the house from had First American. I figured if they liked it, I would like it, too. I have been with First American for 11 years and I like the program. The claims process has been simple. I always like to talk to a person so I always call in and let them know what's going on. They will then ask me basic things. Sometimes, whoever is on the phone points it out for me. They tell me that they have a contractor and that they'll send me an email and the contractor will call within 48 hours. They always call me normally the next day and they always give me their information just in case I want to call them or they don't call me.

The first issue I had on June 29th 2017 was resolved on Aug 4th 2017. It took 5 weeks to resolve the issue with A/C and I was left without any A/C for the peak summer and living with a baby at home. The problem reoccurred on Aug 19th 2017 and is yet to be resolved. Pretty much the whole summer I was without A/C and living with an infant at home. After paying all the premiums, 95$ per visit and 200$ for the contractor on some fees for the first visit, which lasted only few days, I am being asked to pay another 200$ to the contractor for the same A/C issue. I was stripped of A/C for the whole summer and paying a lot of money for no reason. Is this how the company works. Does everybody face the same issue. Is there anybody who can take action on this company.

First American replaced our A/C Unit with one that is not cooling our house. It can maintain a temperature, but it does not cool. Just last night, we lowered temp 2 degrees, and 5 hours later, the temp was the same. The customer service is polite, but they are only scripted to send out a contractor that has been rude and dishonest. After spending an additional $1,090 out of pocket, we're still having a problem. We've complained of the problem a couple times now, but still no solution. They wear you down mentally by fixing the problem. They've only patched the problem by saying the A/C unit meets specs... Those specs don't matter if it's not cooling the house like the old unit. NEVER AGAIN.

My realtor got me on First American Home Warranty and I've already submitted several claims. There's a little wait when calling them up but it's smooth sailing as soon as I get on the phone with them. I like the fact that the people who I get in touch with on the phone speak really good English, so it really helps to have call centers being stateside. Then it takes 48 hours to have a tech out. I had a broken pipe a month ago so they paid the coverage. The tech who came out was very punctual and really professional. I have a curious mind and the techs let me stick around and watch them work and it's nice of them. My HVAC system was also leaking so they sent over a contractor who got it fixed in no time. There was a claim I had before that couldn’t be fixed the first visit because the techs needed extra equipment and they came back and resolved the problem in a couple of days so it worked out for me. Also, I had a garbage disposal replaced a year ago.

I had a home protection for years which I was never happy with. My daughter has coverage with First American and she said that I should go with their service. I looked into it and I got them. I have submitted claims online over the years and it's easy to do. I had a plumber and an electrician come out and I was satisfied with both of them. They were both gentlemen and did a more than adequate job. They took care of the issues I had and even though they were able to do that in a very short period of time, I still had to pay them the $65. But I was glad they were able to fix the problems.

NO U.S. customer service. It's all in Central American and Pacific Islands. They are robots. They all use the same verbiage and struggle to think outside the charts they are given to answer questions. I had a broken water heater. An electric one. They sent out Ideal Services, which sent a tech that didn't know how to test electrical wires. He told me (and First American) that he is a plumber, not an electrician, and that he would need to have a shut off switch installed right next to the water unit to make sure it was turned off… PER CODE!!! The circuit breaker for the heater was 20 feet away, well within code. Conveniently, Ideal Services also has an electrical division that could take care of this "code violation" for around $650. I had to fight and argue with First American about how this guy was just trying to scam some more business for his company.

Some of my equipment were getting a little older and I felt more comfortable with a protection plan. I've been dealing with Dominion Products for limited things like plumbing. It worked so good but I figured I would branch out and get a more extensive plan. And First American got an extensive plan. I submitted my first claim with my refrigerator and it was excellent. When I called them, they jumped right on the case for me. They sent the man the next day who diagnosed the problem, but he didn’t have a particular fan to go in the back of my freezer. So, he ordered it and had it come to my house. He gave me his number and told me to call him when it comes in. He came directly after I got it and put it in. It was a wonderful experience and I had no more trouble with my refrigerator.

My realtor recommended First American to me and I bought their warranty. When I called for support to figure out how to submit the claim I had, their reps were informative and helpful. They called me back pretty quickly and took a little while to schedule an appointment. Then the technicians came and they were great. They needed to change the light switches and brought the stuff. They fixed everything and the repair was quick and simple. It was also effective and it was only $75. I wish I could say the same about some other issues I have going on that I haven't made a claim about because I wanted to call somebody else.

When we bought the house, the realtor suggested First American. We use the phone when making a claim and they’ve responded quickly every time. It’s been a great experience. The representatives have always been very pleasant and they answered questions. We had a couple of issues with some of the technicians but nothing major and First American has always taken care of it. When they come out, they’ll look at the problem and usually, they can fix it. They’ve been up to our standards but there was a miscommunication when the plumbers cut a hole in the wall and they fixed the pipe but didn’t replace the drywall. The plumber said they don't do drywalls and we’ll have to call First American. Somebody else would have to come out and do it. But I've never had too much of an issue with it. When the technicians repair something, it stays repaired.

I needed a home warranty and went with First American Home Buyers Protection due to their price and coverage. Once I get a chance to speak to a human being, submitting a claim is good. But I don't like and I don't trust their telephone tree and I have trouble believing that the telephone trees are going to get all the information that I needed to get to know about a claim. Still, the claims representatives are fine and the technicians who came have all been very good. Also, the quality of work that's been performed has been excellent. It's been all that I expected with First American.