First American Home Warranty Reviews

Anytime I've had a problem First American has been able to get me taken care of quickly and I haven't had any complaints. When I had a plumbing problem with my toilet I called them. It was on a Friday and they said that the people are coming back within 24 hours. But they wouldn't touch base with me, took all my information and said that if I had any questions I could follow up, which I didn't. So then on Monday, I contacted the company. It was supposed to come out and I said, "Hey, I don't know if you guys got my information yet, but I needed somebody to come fix my toilet". And within an hour, somebody called me back, came over within a couple of hours and fixed my toilet.

I'm writing this review in the hopes that I can help others who have also written about how difficult if not impossible it has been for them; like it has for us; to get First American Home Buyers Protection to adhere to the contract that we signed and have paid for monthly; for nearly 2 years. Actually 22 months is the length of time that we have personally been under paying Contract with FAH. This review is from Californians so I can't comment on what their service is like in other states. However what I can testify to is that from a leaky toilet which caused so much secondary "structural" damage and took FAH from start to finish over 4 months to finally complete the request for the work order to electrical work-orders being placed the customer service as well as follow through on FAH part has been atrociously negligent.

I had First American since 1977. With the most recent claim the guy that came out said this is a warranty item and gave me the number to call the people and it work until now. My interaction with the technician was five minutes at the most. I showed him what ladder to go upstairs to the hot water heater. He went up, I stayed down, he came back down, and gave me the paper with the information on it. It went fine.

My experience with First American has been good. Submitting a claim has always been easy. The technicians that come to our home have all been polite except one and I will never have him back. The quality of work was always good except for his work. Overall, I would and have recommended First American.

First American Home Buyers Protection came with the purchase of my house. It is relatively easy to submit a claim, and you can do it online or call them on the phone. For the most part, a lot of my experiences are good but I've got a couple of bad experiences with them. One was with the plumber. When I first bought my house, someone came and walked in the house and then he walked out and did nothing. He said that one of my toilets wasn't properly installed which makes absolutely no sense. What it turned out was the wax ring on the thing. It was just a totally bad experience, and I've had a couple of experiences as far as contractors not really responding in a timely fashion. Then there are other things such as I had to pay extra for little things. I always add on for things like washer, dryer and other things. Just like everything else, everything starts off as a good buy.

8 phone calls. No call backs (when told there would be follow up within a very specific time period). Put on hold to "research" the claim and disconnected. Call back and they have no information or record that I made prior calls. The recommended online application tells me I have to call. I cannot imagine the situation where I would recommend this company.

When I bought my house in 2004, the seller provided a year of home protection which was First American. I just kept it up ever since. I don’t like their automated system because I never know if they’re understanding it. So I find it easier when I speak to someone whenever I submit a claim rather than trying to do it through the automated system. When the automated system says just to give one word or two words of what your problem is, if you just say stove, that doesn’t tell them what the real problem is. I have to go further into it.

First American was offered to us when we first bought our home and we continued it. The online doesn't work for the submission of claims but the claims representative was good. The technicians were all courteous and able to answer all our questions. We've had a lot of work done. We had this for probably 10 years and there's good ones, and there's bad ones. First American has definitely met our needs and their overall quality of work have all been good except for the refrigerator work.

Heater issues that were resolved the first time. Excellent service.

A friend who is a realtor had First American and she told us about them. We called First American and they came out. Then our water heater went out after that. We've never had any trouble with them submitting the claim. We submit it and sometimes wait a little longer than I want to, which is not even really that long. The contractors have all been good. It's like nearly we're getting it free, but of course we're not. We've had several things that have gone out and then we were covered. First American is a good deal to have. I've been with them for several years now and they are excellent.

Submitting a claim with First American was a little difficult. My roommate, Julie, made the call because I had been in a car accident. House Pro, the contractor for my air conditioning service had come out and cleaned my coils. They talked me into a contract with them to come out every six months and now, I'm having a problem with them. There's also another time when an electrician came out and said I just had to buy fixtures and take care of it, but I had difficulty because it all ended up being fixtures. I've had a leak in my bathtub that they'd come out to try and fix and It's leaking again. I haven't taken care of it yet, so I've had nobody using the bathtub. It's been caulked and checked and we're going to cut underneath to figure out what's going on.

I would not recommend this company to anyone. We recently had a problem one morning where our shower would not turn off. In addition we were also unable to shut off the main water supply in our home to fix the shower because of a locking nut installed by our irrigation company. Therefore, we had a running shower and no way to turn it off. We needed a plumber ASAP. We decided to contact First American for help. They found a plumber, a plumber that couldn't get out to our home for at least 6-8 hours. When we explained to First American that wouldn't work and our emergency needed more immediate attention they were unwilling to work with us.

My garage door opener failed on my newly purchased home, trapping my car in the garage. I called First American and established a claim. I was told that I would receive a call from the contractor within 48 hours just to set up an appointment. I requested to call my own provider and seek reimbursement but could not get through and waited for 30 minutes on hold. I did receive that call eventually just under the 48 hour mark. I could not wait the 48 hours. I called another service technician and arrived within the hour and had my car out and ready to go to work and fixed the issues.

The process of submitting a claim with First American can be easy if it's not a weekend or a holiday. But if there's an emergency and it's during the weekend or on a holiday, we've had to call other people because they can't make it. They will answer my call in 48 hours, but not promising service. Also, submitting a claim with them can be easy if you see a problem coming, like we have issues sometimes with our plumbing. If you get on top of it, it's fine. The contractors that have actually come out to our home are great and usually very good. They've given good service with the good quality of work that they've performed in our home.

We've had First American since we moved here in 2006. My most recent experience with them was with a pump motor in the pool. We just had this same exact thing done in May, and we weren't thrilled that it went out again in less than 6 months. We had Britton Pools and we told them the same concern but they said that First American would not replace it with a new one. They did what they said they were going to do and it looks like it's a newer model. So far, so good. They were good communicators - they called ahead. They did a good job of communicating and explaining things. She went through how it would work and that's what would be provided. Britton Pools was a good company. Overall, I'd recommend First American.

Seller for my house paid most of the coverage but I had to pay a part. Immediately had to file two claims. The first contractor was incredibly late, did not call to notify me of this problem and then didn't resolve the problem when they were there and then made the situation worse by their work. This was on a Friday. Tried to call FA all day Monday - they were always listing as "high call volume" and even when you get through, the reps are offshore and can't really understand basic English so they can't resolve the problem. After contacting the realtor who suggested the warranty, I got in contact with the local US based sales rep and worked with the local customer service rep in the US and they were terrible. Finally got the problem solved after 5 days but had to deal with the issue all of that time.

I've had First American Home Buyers Protection for about seven years. I do all the claims online and it's very easy. The contractors that have been sent to our home have been professional and done a good job. It's a good service, and I'm happy with them.

My experience with First American has been great. The claims reps were nice and do what I need them to do. The technicians were upfront about what the issue is, what will and won't be covered.

We have been dealing with this company since 10/6/15 for a broken range/oven. It's almost impossible to get a technician to come out however one did. Ordered a part, it didn't fix the problem. Now the insurance company can't/won't give me a resolution to getting the stove replaced. It's a $4,000 unit and as senior citizens we need a stove for cooking as both of us have health issues and special diets. There's always some kind of BS reason why the CS person can't give us an answer. I'm fed up with the elder abuse and elder fraud by this company. Why are they still in business to rip off hard working consumers?

We already had First American when we bought the house so we just kept it up. Submitting a claim depends on what it is. Sometimes it's hard, sometimes it just goes smooth; sometimes I have trouble, and sometimes I don't. The claims representatives were friendly and able to answer all our questions, but sometimes they're not. About two years ago, there was one contractor I had a problem with because he came to the house dirty and smelly, so I told them I didn't want to deal with them at all anymore. But overall, I am happy with First American and I have recommended it to somebody.

My realtor recommended this company when I bought my home. To be fair, was ok up until now. Reported water heater outage 11 days ago, they ordered new one yesterday! Was assured it would be installed by today. Trying another Co. for 2nd property.

I submitted two claims on the same day to First American. First one was for the garage door - that went well. The guy showed up on time and was ready to handle whatever the problem became. Before long, he was on his way having the problem resolved. The other claim was not good at all. I've had some claims over the 10 years I've been with First American that were not so bad but this last one seemed like nobody was on the same page as me.

I'm a realtor and I usually tell people that I have First American. I recommend them because I hear bad comments about most of the other ones and I just said that I had First American for 12 years, and have been happy with the service I've received within the last few times. Submitting a claim by email is very easy. The technicians who came to our home were usually nice. Sometimes they try to push me into buying new products versus merely fixing the item. But most of the time, the quality of the work that they performed has been good.

I wouldn't trade First American for the world. The process of submitting a claim is simple. I can either call or go online. Typically, I call. I like to have a person. The claims representatives are Johnny-on-the-spot. I only had one problem with one technician. It was our hot water heater. But other than that, I haven't had any trouble at all. I do recommend them. They're great.

We've subscribed to First American for a while, and they're the best. The technicians that came to our home have been fine and their work has been very good.

Placing a claim on the telephone with First American is very tedious, although I'm satisfied with them overall and would recommend them to a friend. They want me to use my computer, but I don't use my computer unless I have to. They have a grouchy system and they'll ask a question. It's a recording and you answer. Then they say, "I didn't get it. Would you say that again please?" until you just want to scream. The interactions I've had with the technicians have been very nice though. I've lived here a long time and I've had only one technician come in who was rude. It made me uncomfortable so I called someone in the neighborhood to come stay with me while this guy worked. But everybody else has been nice. I keep all my receipts and write on these whether or not I liked the service people, and I usually do.

The plan from First American Home Buyers Protection was turned over to us when we bought our house. For the most part, submitting claims to them has been fine. The technicians that came out through them have been fine. We had a claim a few weeks ago for our heater unit but when I get home today I'm going to call either First American or the people that came out back because our heater is out again.

I am satisfied with my experience with First American Home Buyers Protection, but I feel like I'm getting ripped off. I feel like I didn't really know all the fine print. For example, it's supposed to cover sinks and I just found out that it only covers sinks if you could see an above ground something which I didn't have so I have to get that installed. I didn't know that when I got the policy. The fine print of the policy has tripped me up more than once.

The interactions that I've had with the claims reps of First American have all been good. It's better calling in and talking to a rep when submitting a claim. I give them my problem and they tell me who they can send out, and they ask the questions that they need, so it's been easy. That's why I continue to talk to a rep instead of going online. I'd rather talk to somebody. The technicians who have come to our home have been fine. They come in and do what they have to do. One tech from Sears came out for the dryer and she certainly was good. She came in and did the repair work. The part she needed was on her truck, so she didn't have to leave to go get the part, reschedule, and come back. I was impressed with her.

On a Friday morning, late October, our heat went out. We promptly called and filed a claim with First American. They said that their contractor would call us within 2 business days. Ok, first off... 2 business days when you have no heat? They did give us the contractor's name and number to call if we wanted to try to get them over sooner. We placed that call, and received a "Yeah, hello?" I said "Is this Tharp's?"... "Yeah, who's this?" I don't think this is professional, but I need heat so I continue. They come out late that day, and after diagnosing say that the unit could be repaired for about $1200. However, from their experience, First American would rather replace because it's an older unit and they want you to renew your plan, and not keep coming out here for repairs. They don't make money when they have to repair stuff regularly.

When I bought the house, the person selling it bought me a year of First American to close the deal. I kept the warranty because it’s an older house and I really like knowing what it’s going to cost. It's really good for me to know exactly each month how much I'm going to be spending on maintenance -- no sudden surprises because something broke down. Submitting a claim is very easy and clear. I do it online. The first time, I called in, but either way is easy. The representatives I spoke to were very professional and courteous. They are always trying to be helpful. I’ve only had one bad experience with the technician, but First American just provided me with a different one. First American is great and they know what they’re doing. I recommend them often.

My daughter who is in real estate told us about First American seven years ago.Submitting a claim is easy and our interactions with their representatives are positive. The technician who came was friendly and helpful. 90% of the claims that I've had have been quality workmanship. There's only been one or two times where the person was inadequate, and First American changed that and got somebody who was competent.

It's not feasible to talk to First American on the phone. I submitted a claim online because if you call in, you're on hold for 30, 45 minutes. The technician they sent to our home contacted me two days after I submitted the claim. He came out and said that the filter needs to be replaced, that it should take no more than four to five days. Since then it hasn't been fixed. It's been almost a month now. I'm pretty much very dissatisfied. There's no communication and promises are not kept. They have no follow-through.

I usually submit a claim with First American via the phone and it's fairly easy to do so. Usually, the technicians who come to our home are decent. However, the technician from Drain Go a couple of years back showed up at our front door smoking a cigarette and it was the most negative interaction we've had with that particular service provider. Other than that, I'm happy with First American.

First American was the only company that was offering warranty in the area I was living in at the time that I knew about so we chose them as our provider. Most of the time, their claims reps were okay, except for the time they wanted to lowball me on a commode. They wanted to give me a cheaper one to replace a really nice one that I had. But we refused to have that, took the money and bought a bigger one on our own. On the other hand, the technicians that came to our home have all been good.

We had an air conditioning service company that comes in twice a year and checks the AC for $59. Last spring, they came and said "Your duct work is deteriorating and it really needs to be replaced." I said, "Let me contact First American. I have a home warranty." I contacted First American, they sent a contractor out and he agreed, but then I didn't hear back for 2 months. I kept trying to contact him and First American said they would reach out to him. However he didn't respond and I don't know what has happened but FirstAm said, "We'll just send a second contractor out." He came and said, "I don't see anything wrong with your ducts. We can just clean it out." So that was one disappointment because I've been told that sometimes home warranties will do that. Other than that, filing a claim with First American was easy and everything else from them has been great.

After 2 1/2 months of continuous follow-up via phone and email AND two appointments missed by service technicians, my claim for the repair of my dishwasher is still unresolved. This company has continued to drop the ball. They don't send all the parts to the service technician, dropped the technician midway through the claim and then won't send a new technician until the parts are received from the one who has missed two appointments. I have lost a lot of time and work and even their supervisors don't call back.

Till recently we had auto, homeowners and umbrella with this company. A few month back we sold one of our cars, and informed First American to cancel that car's insurance. They cancelled the insurance of ALL our cars, and did not notify us. We only realized it when we tried to renew the registration and the DMV told us we do not have insurance!!! I then emailed my First American in-house broker to cancel all our insurance as we decided to go with another carrier. He did not even reply and did NOT cancel any of the insurances we requested. I had to call customer service and fax in some paperwork. With a little bit of luck this time they may actually do what is needed. Stay away from this insurance company. It seriously does not get any worse than them.

The house that I got had another home warranty provider at first. When my co-worker said that he's getting First American however, I joined him. Some of my experiences with this company have been good while some have not. Once a claim is submitted, there is a wait of a couple of days until the service call - in my experience, it's been for much of the week sometimes.

Submitting a claim with First American went fine and pretty smooth. And most of the technician they sent have been thorough.

When I bought my home, First American was connected to it for the first year. As far as putting in a claim with them, it's not a problem. However, I sometimes have problems with the people that actually come out. I had one where I had to pay when I had to put the sump pump in. First American didn't understand why. What happened was the guy had connected it wrong and there was water everywhere, so he had to come back out. Another incident was with the thermostat. The guy had to replace it, but he didn't put the programmable one that I had. He was supposed to come back but he never did. There were also times when it took a while for parts to come. This happened in the winter time with my furnace and we were frozen for about a week. But those aside, I have recommended First American to others already.

After 42 days of continuous follow-up via phone and email AND four service technicians, my claim for the repair/replacement of my cooktop is still unresolved. This company keeps on sending technicians that have said they are unable to diagnose and/or repair the cooktop due to missing/incomplete model/serial number. I have lost so many work hours because an adult has to be present when the service tech is in the house.

I have been with First American now for 20 years and would definitely recommend them. It is fairly easy to submit a claim online. As far as the technicians that they send out, some are good, some are not. Some are professional, some are not so professional.

I have always been satisfied with the services provided by First American Home Warranty. Would recommend them to a friend/family.

First American is a good choice for a home warranty company. Sometimes submitting a claim with them can a little frustrating. Doing it on the phone, it's a long wait but online, it’s an easy process. Their technicians have all been good.

First American Home Buyers Insurance was absolutely horrific. They sent incompetent "contractors" to fix plumbing issues who did more damage, did not fix the problem, did not accurately assess the problem, and then threatened a negative credit report when I refused to pay for services rendered. I would recommend avoiding them at all costs. While the concept is sound, you have no control over who they send to perform repairs. Think about it, they send the cheapest, less competent individuals over to try and fix your problem. In my case, they made it significantly worse with little to no recourse. Avoid this scam at all cost.

We had First American for a long time and the time when submitting a claim was really quick. And the last technician they sent out was great and he did a very good job.

My family members as well as my co-workers that has First American in their homes never have any bad marks for it so I also got one. Submitting a claim to them is 10/10. The system is fairly easy to use plus we're speaking to a representative. I never had any problem with any of the personnel. I've been pleased their technicians most of the time. It was kind of irritating because with my air conditioning had the same problem occurring for three different times, so I'll tell them I'm frustrated with that. But other than that everything else has been on point with First American, with the people that they deal with as far as the technician that come out to do the repairs. Keep up the good work! Hopefully First American will have more homeowners in the future.

First American was recommended by my real estate agent when I got my home. Submitting a claim with them online is easier than over the phone. The technicians they've sent vary from extremely professional to not extremely professional depending on what company comes on what day.

First American always checks back with me to make sure I’ve gotten what I wanted and it was done correctly. If not, all I have to do is call them and then they work the solution out to my problem. I would recommend them.

I had no problems submitting a claim with First American. It was very easy. The technician did good work.

We're having difficulties with First American. For instance, my pool filter is not working correctly and First American have already sent somebody out three or four times. They should just assign it to a different contractor and get it taken care of. I experienced long wait time with First American and they don't always send out the best contractors. I have a problem that keeps reoccurring and getting the contractor to come out has been extremely frustrating. A lot of times First American don’t follow up if I had a contractor that won’t call me back. I had to wait about a week for somebody to come out. So half the time, I end up fixing the problem on my own.

At Christmas time, we had an air conditioner go out. I submitted a claim and First American said they would have it filled in 24 hours. They couldn’t find anybody to do the repair and didn’t follow-up on it. I had to pay out of my pocket to get it done. We are now ten months into 2015 and they still haven’t done anything with it. They dropped the ball and gave every excuse imaginable like it being around the holidays. I said “Listen, I can get on the phone book right now, call a reputable air conditioning company, and get emergency service.” They said they couldn’t find anybody in central Florida, but it only took me about an hour to make four phone calls and find somebody.

To be up front, we have actually never had this type of experience with First American in the past which is why we renewed our policy but the actions of FA on this one has been so ludicrous, it wipes out any goodwill I have built up for the company over the last few years. Our house had 2, R22A AC units that were 20+ years old when we bought the house. The first unit went out a few years ago and when we called FA, they told us the technology was old and it was impossible to replace it with an R22A unit, and that we had to install new technology (A410) which unfortunately did not work with the inside heating coil. As such, as would have to pay for the replacement of inside heating coil in order to fix the AC unit. We said ok.

We decided to stick with First American because we had it when we first bought our house. Submitting a claim with First American is easy. We just go online, submit our claim, and then they call us to make an appointment. Technicians have been friendly and we've had no problems with the quality of their work. They fixed whatever is needed. It's an easy way to take care of our home.

I wouldn't recommend First American to someone else. I like to pay my bill on an annual basis and I've never authorized them to deduct money from my credit card or on a monthly basis. But they went on their own and started to do that, which was a big turn-off to me. I'm going to pull the plug on them too. Also, they charge a $65 fee whenever someone comes to my house to do anything. Sometimes the work is so minor that they're there for three minutes, and they tell me that they can fix something but there's more of a major problem with it. But they're not replacing it because it still works. They're going to do two minutes worth of work. So I pay $65 knowing that they're going to have to come back again at some point. So the whole system is rigged against the consumers. As for their technicians and the quality of work that they do, there are people that are good and there are people that are not good where they never come back again.

I wanted to be prepared, so I looked into home warranties, and decided to go with First American because of their price. I've been with them for about six years, and submitting a claim was very easy. Most of the process is automated now, but if talked with their claims representatives, they’ve been very friendly and professional. I’ve had several technicians come over, and have had some good and bad experiences. But every time I've had an interaction with them, they were very knowledgeable, prompt, and took care of the job.

I purchased a home several years back and it has an insurance with First American. And submitting a claim has been good so far. They are very responsive and usually comes within a reasonable amount of time. Although, the quality of the work varies, sometimes it's good and sometimes not as great.

An insurance broker friend of mine referred me to First American. I've only made two claims recently and so far, they've been short and sweet with decent quality of work.

I've been using First American for the last eight years. The submission process is easy online or on the phone and the assignment of the contractors usually is fast, so I'm happy with the process. The technicians sent to my home are not always professional. I have reported at least one case of bad behavior and hopefully somebody follows up, but on average I'd get contractors that maybe not great and I would understand this to be a function of the fees that they're paying these contractors. My expectation that has adjusted over the years is not to expect a great contractor for the price, but they typically get the job done.

We have had 2 claims. 45 days without a working refrigerator. As of 10/14 it is partially working. It cannot be fixed 100% because we must paid someone to pull the refrigerator out so their technician can look at the back of the refrigerator and determine if it can be fixed. Water leak in attic and bad pressure regulator valve. We had to fix it ourselves because their plumber never showed up. PRV - installed but not set correctly and they broke the box it was in. 2 weeks later it is still not replaced and we fixed the pressure ourselves.

First American was the home warranty company that came with the house. I then investigated and determined that other companies were more costly. When I submitted a claim their representatives were a nice set of folks. They got back to me within 24 hours and got a person scheduled out here within a day. The technician they sent was very helpful, professional, and did the job quickly and efficiently. My sink is no longer leaking, so I'm very satisfied.

The guy from First American was very helpful and friendly. He answered all my questions, went right to work, and finished quickly. I was very pleased about that.

I had a very good experience with First American Home Buyer's Protection. Recommendable!

When I got my house, I wanted to be secure and have a warranty for everything so I got First American. Their claim submission is good, but the only thing I don't like is it takes too long for them to send a technician. When it's something urgent, we cannot use it always. For the last two years, it takes 2-3 days before somebody comes to fix the problem when they say 24 hours. But everything is good with respect to the work quality of the technicians.

I wasn't totally satisfied with the people that First American recommended to fix my leaking problem. They sent out a guy from Plumbing Works. He got it fixed but ended up hooking the hot water and the cold water the wrong way on the washer and dryer. So the cold water goes in the washer and that was not so good for somebody that's in the plumbing business. Everything is operable since the repair. Other than that particular part, I'm satisfied with the experience with First American but if I ever needed to have plumbing stuff again, I wouldn't want to go with the same place.

Submitting claim to First American Home Buyers Protection is very troublesome. I am not an online kind of person. I would prefer to call and submit the claim but sometimes calling in takes so long too. I've tried to do it online but it just never seems to work out and so I end up calling. If they could just have something that's easier to go through by telephone, I would be much happier. Another issue is that they keep sending contractors that never solved my problem. They said they can't really pick and choose who they send out.

We bought a short sale before this house and there were a lot of issues. So we got First American for a little protection when buying a house which is not new. We've been with them for as long as we've owned the house. I hate their automated phone system since it never understands a thing I say when I submit claims. But the people are normally nice to deal with.

I submitted a plumbing claim for a recently purchased property. First American sent a plumber who promptly informed me that First American would not cover my claim. The plumber was more than happy to provide an outrageous estimate on the spot. I had no interest in paying $900 to have them run 15 feet of pipe. I instead spent $40 at the hardware store and 30 min of time to complete the project myself. First American is now insisting I pay $60 for the service call. This whole process raised some serious suspicions regarding the legitimacy of this company and their relationship with their contractors. Smells like a scam to me. Buyer beware!

Everything with First American was okay. I've had a few claims and it worked well up until my most recent claim experience for a plumbing leak was made horrible. They ripped open the wall and made a big mess, then sent somebody in to patch it and they did a crappy job. So I'm not happy and maybe I won't renew with them because now it's gonna cost me to bring in other people to fix what they're supposed to fix but didn't.

Submitting a claim with First American is very good to not so good. But overall, it's okay. I used them often because I have another property that requires a lot of work. I normally deal with them a lot through the internet, but I spoke with someone the last time and they were very nice and helpful. It was an easy fix. There wasn't much to be fixed other than to reset an item in the kitchen. The technician was prompt. He arrived toward the end of the allotted time, but he was okay. I requested that he call before he arrived and he did.

Thank you very much for resolving the issue that I had with the hot water heater. In the following days I also had a refrigerator go out. After much ado I was finally connected to a Claims Resolution Supervisor. My service from that point and forward was over-the-top due to Alena **, a very special Claims Resolution Supervisor. She went out of her way to assist me in every possible way that she could. I truly believe that I have never received such awesome service in regards to getting every issue resolved immediately. Because of Alena I would love to be able to give First American Home Buyers Protection a five star rating.

First American has been okay, no major issues. However, better communication on what is and isn't covered before we have a serviceman come out would be nice, because sometimes they come, and then say, "Oh we can't do that."

First American came with the program when we purchased our house 3 years ago. We've had more good than bad experiences when submitting a claim with them. Back in the beginning, we had one technician come out and it wasn't a pleasant experience. When I called in to dispute what the tech was saying with what actually happened, it seemed like First American was not on my side and I wasn't even heard. They said, "It's what the contract says. We have to go with the contractor." So when I have any kind of plumbing issue and they tell me that this tech's coming out, he's not allowed on my property. He was a huge jerk. This was in the first year and since then, everything's been fine.

I don't like fixing things so I decided to get a home warranty with First American. I've had it for 4 years now. Everything works great once you submit the claim and get whichever item is broken in the house fixed. The technician who came to my house did a great job.

Bad service due to untimely delays and mistakes made by contracted repair company Absolute Mechanical. Not willing to use another contractor to solve the problem and give good customer service after five weeks.

Like most people, we wanted to have insurance and extra coverage. First American seemed to have the best coverage and they were referred to us by a friend so we went with them. It's been 3 years now. They've been excellent when filing for a claim. As long as the claims representatives were in the United States, it was great. The technicians that were sent have been good and the quality of their work is excellent.

I found First American online and picked them. Their claims representative do things online but I do get a courtesy call within a couple of hours and so the experience was good. I'm satisfied with the quality of work that was performed.

Our realtor recommended First American when we purchased our home a long time ago. Claim submission is really simple, but the follow-up is sometimes difficult. The most recent claim I had, I spoke to a representative and it was quick and easy. The rep was professional. However, the technician that showed up to fix the leak in the ceiling, he ended up using my ladders, extension cord, work lamp, trash bags to clean up, hammer to bust out the dry wall, and then I cleaned up for an hour and a half after he left.

They completely suck!!! If you have any other options please purchase a different home warranty. They send the bottom of the barrel technicians to do repairs. They never have the part or the tool to repair the problem. They're never on time and I guarantee you most times they come it will not be replaced or repaired on first visit. I've dealt with them for 8 years now. When I purchase a new home I will do my research and choose a reliable professional home warranty company next time.

I usually have no problems when submitting a claim, but this last time I wasn't that happy with it. The claims process was easy. All was good except for the fact that First American wouldn't pay for me a new toilet and I need a new one. I’m selling my home, it’ll be gone in January. I've been looking at other home warranty companies.

We had been using First American for a long time. Most of the time I had a good experience with them and I don't have complaints. But my recent claim didn't come out right. I think because my husband wasn't in the house and I didn't have a chance to call. The guys did the AC and washer and they need some parts. I don't know what happened with the part. It took too long, it took more than two weeks. I called today and I didn't have a chance to insist. They said, "We don't have the part yet. We didn't receive the part. We'll call you." And they never called. So finally, I called First American and they responded. They called and said that tomorrow they will have the part. Still, I think it is better that I have First American Home Buyers Protection than nothing. I am satisfied with their services and would recommend them.

Expect LONG waits if you have a problem. My ac went out, but I paid extra for the ac coverage so I thought I was covered. They covered less than a fourth of the cost. When I went to cancel the contract, I was told it would take 30 DAYS! Interesting that they were able to take my money the same day when I signed up, but it takes 30 days to cancel. Wrong! Just another way to continue to rip off the consumer.

FAHW connects its warranty customers with their "experts" to fix problems. These experts are essential endorsed by FAHW. But this leaves customers exposed to potentially fraudulent contractors who can take advantage of them without any protection from FAHW. I had a backed up toilet. FAHW sent one of their contracted plumbers to fix the problem. The actual problem was that there was a clog in the sewer pipe under the house. But the plumber insisted that the only solution to the problem was to dig up the entire foundation and replace all of the pipes at a cost of $7000. (Read the day by day description of the incident below to see how this was clearly fraud.)

Company has resolved this issue via refund check.

So far, submitting a claim with First American has been really good. I've never used warranty home insurance before, so they made the process really easy for me, and I like that. I've only had two claims in the past two years, and it's been pretty awesome. They actually called me right away when I made a claim, I had the contractor call me right away and take care of it. Overall, I recommend them.

Do not let this company handle your home needs! When making a claim they don't respond for 24-48 hours. After they give your claim to a contractor its another 24-48 hours for them to contact you. So any repair won't be addressed for a minimum of 4 days! And when you call minimum of 40 min to talk to someone. Claim on my range took 3 weeks. Claim on my A/C unit took 6 weeks. The way they handle their claims are to drag out the process so you will just repair it on your own.

When we purchased our home, the previous owner offered us a one year warranty with First American. When submitting a claim, the online version seems to work a lot better than in person. Trying to call them takes quite a long time. It seems that they've gone to more of an online version of customer service. However, that being said, it works very well. When you email or use their web application, you usually hear back from the vendor in 24 - 36 hours. So if you like talking to a person, it's not that great but if you're comfortable with technology then it works very, very well.

I can not say enough good about First American. Old Central Air system was slowly losing R-22 and a couple of weeks ago it would not hold any at all. I placed a call to First American and they dispatched a local contractor to my house and after a check it was determined my condenser and air handler were both shot. The technician said he would write it up and submit it to First American. Within 7-10 days First American had approved my claim and my system is being replaced. There were some out of pocket costs that were not covered but in my opinion they are minimal. I am VERY happy with First American and will keep them forever.

Our experience with First Am has been good although we have an unresolved contract, which has been going on for awhile, but that's because the representative called me at an inconvenient time. He said he would get back to me and didn't. So I sent them a message asking them to contact me, but they haven't done that. But since then I had another contract open which was dealt with very quickly and easily with no problems.

We've filed claims with First American and we've been happy with two of them. For the other one, the technician was okay but I called back and another guy came out to fix the problem immediately. They're also punctual. I call them and they call back within a day or two and say, "We're going to be there within a day or two." So I've never had to wait longer than two or three days for anything and that's been good.

I have had 3 requests for service in as many weeks. One has been resolved - thank heavens for the Sears appliance repairman. D/W problem finally fixed but as for the plumbing contractors assigned to 2 other requests - little to no action. My case was even assigned to a specialist to find out why the plumbers are not calling for an appointment or even answering their phone. Here is it over 2 weeks for a water heater issue and 6 days for a clogged drain created from an A/C problem.

Overall, I had a very good experience with First American. I will recommend them to friends.

We've had First American for 17 years and they've been generally well. Once, our air conditioner broke and they replaced it, and I was very happy about that. Also, our water heater broke, and they replaced that too. However, recently, we had a problem with one of our dishwashers, which took almost 3 months to fix. Though it wasn't pretty urgent, I wish they had acted on it with more dispatch.

Long story short: We are recent home buyers who purchased FAHB with our home. Everything was fine, until our fridge broke a month into our home ownership. We had chosen FAHB because of their reviews here. DO NOT BELIEVE THEM. We were relegated to a month and a half of waiting on hold, verbal promises, lack of internal communication, and being charged for services which we should not have been.

After being informed that a contractor would contact me within 24 hrs, I had to contact them because I was never contacted and nearly a week passed. When I contact them and expressed how upset I was and inquired canceling, I was disregarded and given an email to refer to for cancellation. I demanded to speak with a supervisor at which time I did and was "assured" that things would be handled.

I am a realtor and I always recommend First American in all of my transactions. Everything was good from submitting a claim, to the interactions I had with the claims rep and the technicians, to the quality of the work done. I have been using them for a while so I stick with them.

I would NOT recommend this company. We made three claims this year and they failed at all three. I think that the problem is that they use the cheapest contractors and not necessarily the best or most qualified. On our first claim, we asked them to come out and fix the heat pump. The contractor turned on the water, said it wasn't broken, then left. On our second claim, we were having problems with the air conditioner. Since it was in the midst of summer we needed it fixed right away. Their contractor couldn't even come and take a look at it for two weeks, so we ended up calling our normal service company who came out that same day.

I cancelled my Home Warranty on several properties because of horrible behavior and service. That is not why I'm writing this!!! I CANCELLED my warranties but they are STILL charging my credit card!!! Despicable.

Technicians that came to my home sent by First American have been fine. They've performed good quality work, I haven't had a bad experience yet. I have recommended First American through the years. It's just that submitting a claim has been more difficult than it used to be. Maybe it's because they've subbed it out to a clearing house. Also, sometimes they speak broken English. Other than that, the experience has been fine.

I chose First American because of the price. Claims process is easy. They take care of everything quickly and hassle free. I go online and their website gives the phone number and case number of the company that’s going to go out. I then call the company. The technicians come out quickly and do their jobs. They keep my tenants informed. They're consistent and I'm happy with it. I've been with First American for a long time and it's pretty much the same experience every time. It makes my job easier when dealing with home fixes.

I've been with First American for the past almost 10 years and it's been very satisfying submitting a claim to them. The claims reps are very helpful, friendly, and know what they're talking about. Technicians that came to home have been mostly good. I've had a problem with maybe one or two of them, but First American takes care of that when they send someone out. They've done work of very good quality, and I recommend First American.

I submitted a claim to First American for a microwave repair and it was easy. The technician they sent was awesome and the quality of his work was good. Overall, it was easy and I didn't have to worry about it.

I've been with First American for 15 years. Submitting a claim with them has been reasonable. Sometimes I've been a little bit disappointed but at the end of the day, it's a good company and I've been with them a long time. The technician that came to my home to fix the appliance was favorable. His work was satisfactory. Part of my coverage is on my swimming pool. And I had the pump go out a little over a year ago.

I canceled my policy. Most recent issue involved a plumbing leak that First American insisted on servicing with a terrible (Rite-a-way Plumbing) company over a 100 miles from my home, even though they used a local plumber previously. Rite-a-way was unable to meet me when I was available, insisting that I conform to the three days a week they reserve for my area. When I called First American back to request a local plumber, they told me that I was out of luck - In order to use my warranty, I had to use the first contractor and work within their schedule. The rep on the phone was happy to argue with me, but did not display any flexibility or concern for my water filled garage. I've been happy with them in the past but after this and another almost identical issue, I have lost patience and cancelled the policy.

The claim submission process has been good, but sometimes the claims rep don't tell the cost upfront. The claims rep and service guy give different amounts, and sometimes we end up paying more to the service guy rather than what the claims rep told us. But other than that, I had a very good experience with First American so far. We've been with them almost 5 years now.

The awful hold times and the fact that I'm speaking to somebody out of the country are huge negatives for me with First American. When I call to either make a claim or check on a claim, they don’t always understand me. I've held 45 minutes to talk to somebody before but not always. When I ask to speak to a manager, I was told I would be put on hold again and I said absolutely, “No” because I knew I would go into la-la land. If I have another bad experience with them, I'm going to switch. The people that they contract are not always the best. When air conditioning is out in the summer and it's 100 degrees in the south, it takes three weeks to get it fixed and I get mad. When I called, it was not considered an emergency and I couldn't get through to anybody. But it has not been all bad as I've had people who are very responsive and have had an excellent experience when they did my toilet.

My washing machine stopped working around August 23rd. Called First American, they assigned AAR appliance service. They gave me an appointment for September 2nd, which was more than a week away. The first appointment was between 9 and 12. By 12 they call and tell me the technician could not make it till 5 PM!!! I had to go to work, cancelled it, second appointment was few days away. Finally the technician shows up, press the start button, watches the machine, says it works, and if it didn't he would come right back. Machine was not working, had to call First American, put on hold minimum of 30 minutes each time, place a recall order and wait for the appliance company to call back.

I was very disappointed with my last service with First American. It was with the exit garage door company. I've been very pleased with all the other times with the other different services I've had. But this garage door company, the fellow that serviced me the last couple of times was not as pleasant. He was very persistent that it wasn't his company's fault or whatever problem was occurring. They're the ones that not only installed the garage door opener but replaced the gear about five months ago. It seemed he didn't want to take responsibility for the gear not working again. It was frustrating but he did fix it and we'll see how long it lasts. That was my only negative but otherwise all the other companies, plumbing and electrical, were fine. I'm very pleased with First American and intend to continue with them. I've had them 30 years now and it's a really good company.

This was absolutely one of my worst customer service issues I have had. North Star mechanical is absolutely the worst. Their technician took the control panel from air conditioning unit and could not be found even by North Star so I had to hire another independent company to go to my rental property to fix the issue and purchase a new control panel.

We got First American when we bought our house and we've been renewing it ever since. Submitting a claim to them is sometimes awesome and sometimes horrible. It's the same experience when it comes to the technicians who come and service our appliances. For one, my understanding was I could make three claims at one time if it's in the same area such as in the kitchen or in the pool. I had a leak in my pool pump and another one near my heater. First American had also replaced the pool cleaner a year ago and it was making a really loud noise. I put all those three in my claim and a young guy came out. He tore my stuff apart and then put it all back together. However, it still leaked and then he told me, "Don't turn it on," because he had taken the capacitor that wasn't working out. Unfortunately, he left the timer on. It came on and blew my fuse.

For anyone thinking about getting a warranty with this company, please do yourself a favor and read your local reviews. I purchased this warranty with my first home I've every purchased in San Diego only because my realtor said being the house was built in 1998, something might happen. I had an Central Air Conditioner installed and apparently had holes in my flex pipe from deterioration and a dented duct air separator (splits the air from one room to the other). No big deal right? MAJOR BIG DEAL, first off all, First American Home Warranty has a CATCH to everything they say is covered. Than there is a catch to how much of that is covered. Then there is a catch to why they won't cover it when they'll tell you they'll cover but when you tell them the problem, they WILL FIND A WAY to tell you it's not in their policy or call it pre-existing.

When I bought my home, the seller already has First American as the home warranty insurance and since the price was competitive, I decided to keep it. I'm a risk taker so I thought it would be a good idea to have it. Their rep was respectful and knowledgeable. Their service response is quick and submitting claims is always easy. I've filed claims in the past and some of them have been covered. Unfortunately, when the technician came to my house recently, the issue wasn't covered. But still, I'm happy with First American.

Everything went well with First American. We got the problem solved. I was referred right away to the plumber that would be here. He came as soon as he could and everything worked out well. We had an emergency water problem and it was well-handled and analyzed. The technician is an expert. I would recommend First American to a friend.

My overall experience with First American has been good and I’m happy with them.

Approximately 6.19.15 a/c stopped working and First American dispatched HVAC contractor. Novice technician said fan would need to be ordered. Came back following week, installed wrong sized capacitor, and fan blowing in wrong direction with fan shaft rubbing on compressor plus wires hanging everywhere. Came back and replaced capacitor with right size. Unit stopped cooling called HVAC co. and was told that this tech no longer worked there. Much later new tech came out and said condenser fins obstructed (not true).

It's easy to submit a claim with First American and the experience has been fine. Their technicians have all been okay.

First American has been good, up until now that our AC isn't working. Yesterday, I talked to the claims department and the guy said "Well, if there's not a failure on it then we're not going to pay for anything." I'm just trying to understand how it's not a failure if the AC is not working and the AC company is telling me that we have to buy a brand new unit. It doesn't make any sense to me. They sent the same company out here 3 times and the last time he came out a few days ago, he said he can't find any failures on it but it's not cooling the house. He can’t say that it’s not working somehow. I don't understand the system and how the warranty works. I guess my main thing is how is that not a failure and why won't they pay anything for it. So we're frustrated.

We've been customers of First American for 18 years. They were given to us for a year as our warranty provider when we first bought the house. My wife loves it a lot more than I do. I have not really been that happy with their service and the people they send, so it's been a love-hate relationship. It's not that they're bad guys, but a lot of them are not prepared to do what they need to do. Some have been really good. Every year when the renewal comes, I keep telling my wife, "No, I don't think we should do this" but she says, "No, we're going to do it." So we do it and that has been my experience with it.

I've had First American for 10 years and the process of submitting a claim is getting better over the years. Most of their technicians are good - they never had to do their work twice.

I haven't been happy with First American at all. It takes a lot of time to get to someone. It's easy to schedule an appointment online but it seems like they have first graders answering the messages that don't answer properly. Trying to get on the phone the whole time is exorbitant, inefficient and awful. The technicians that they have sent out are 50/50. For instance, today I had a technician out which is about his 7th time fixing the same problem that I called in on February. I'm not pleased with that but I had a stove guy out last week who was great. He diagnosed the problem and has already ordered the parts. They're ready to schedule but the problem with that company is I can't get them back on the phone to schedule. Fortunately, I found some local lady who is my next door neighbor and she is helping me with First American.

I decided to go with First American because I was trying to get a little lower cost, and I was also looking for more items that were covered. Submitting a claim to them was easy and I liked it better once it was computerized. For the most part, the technicians who came to our home were top-notch. However, there was this one gentleman who came out when I had a problem with the airflow of one of my ducts and he was less than what I was expecting. I thought, "Where did you come from?" But other than that, the quality of work typically performed by the First American technicians has been very good.

When I bought my house six years ago, the real estate agent, who was a buyers' agent, said one of the things that she highly recommended and insisted that the seller put on my place was this homeowner's warranty. Submitting a claim with First American was very quick and easy. The technician took the hot water heater out one evening and put the hot water heater replacement in the next day. I understood that was how it was going to happen, and the installation went beautifully. My only problem with him was he recommended a company to help me dry out and they weren't the type of company I prefer to deal with.

I've been with First American for about 7 years and I have very good results from them. I'm very comfortable dealing with them. They're always prompt and they go the extra mile for me. I would definitely recommend First American to a friend.

We first heard about First American when we bought our house. The technicians are easy to work with and we haven't had any issues. However they outsource the operator for First American. We did have an experience where the guy on the phone didn't understand what I was actually asking for, so they sent the wrong person out. Nevertheless, we have had excellent service from them.

Call back on HVAC repair required additional $65 service charge. They dispatched Air It Cool on 07/21/2015 for cooling problem. That company jumped around a relay rather than replace a circuit board - thinking that would alleviate the problem. Called them back within a couple of days to advise it was still not cooling properly, but was working at that moment. Person answering phone told me to call back the next time it was malfunctioning as troubleshooting a working unit would be difficult. We left town - due to illness - and were gone until 09/21. We found the unit not cooling again, and on 09/24 got around to calling First American. Explained that we had only been home for less than a week of the 30 day "guarantee" and reason. Refused to waive fee. ACS dispatched today and replaced bad capacitor. The tech said that was likely the original problem, based upon my description.

First American has always been good. I've been with them for many years ever since I bought my house about 15 years ago. I normally talk to their representatives when submitting claims and they've always taken good care of me. I never had a problem with any of the technicians First American sent. I'm happy with the quality of their work.

We had First American for 8 years now. The claims representative has always been good and the technicians were always generally very professional. Overall, it's been all right.

I’ve had First American for ten years now and I’ve already got four houses with them. Interactions with their reps have been good. One problem I've had, however, is they have different numbers when I call them. So for the claims resolution, I'll be on hold for 30 minutes. But if I hang up and call for renewals, they answer right away. I think it's odd that in order to get new customers, they answer right away, but for existing customers who are trying to settle a claim, it takes 30 minutes for them to answer the phone. Another thing is I'm always checking before I call them because any little thing, they'll back out of it (they’re going to try to get out of the warranty). It's sad, but that's the way it's been lately.

Called 1st American on 9/7/15; held on phone for over 1 1/2 hours w/ no answer. Called back 8 am CST on 9/7/15; filed claim. Was told could not get anyone out till following week. 1st Co came out on 9/16/15; said needed compressor. Sears came out today, 9/24/15; told 1st American I had fridge out on patio; said had to move back in house before they could get Sears back out to install compressor. Told them it is a covered patio, have 2 patios. No matter, this is their policy. Do not waste your $ w/ this company they are always looking for loopholes rather than repair.

When I bought my home, I've kept First American on all the time. Long ago it was okay submitting a claim with them. Recently this year, it's been a nightmare. I'm being on hold for 38 or 28 minutes every time we call them. It's terrible. Last time, I called them for my washer and dryer. They sent a contractor out three times. They said they fixed the washer. It works for a bit but after about three days, it went down. So they sent another contractor out. The other contractor throws the dryer apart like they did and repaired it. He's a serious and keen type guy and had everything in his truck. Shortly after he left, the washer quit all of a sudden.

I called First American to file a claim for our garbage disposal and scheduled an appointment. They sent the technicians out and took care of the problem.

I filed a claim for my air conditioner on 9/15/2015. A contractor came to my house on 9/16/2015. Not bad, but the trouble starts after. It's 9/23/2015 today and not 1 person from First American has contacted me. Tonight I called First American and spoke with Nestor. All he can tell me is they are trying to get parts. I asked if this could be escalated with the purchasing department. He said, it's already been escalated. I'm sure they have distributors they work with on a regular basis. Why would it take 9 days to get a part? I don't know, because they cannot tell me.

The home I bought came with the warranty from First American Home Buyers Protection. I call them when I need to file a claim and I let them know what's going on. Usually, within 24 hours, somebody calls me to set up an appointment to do the repairs. However, I'm not happy with the way their claims representative handled things.

With my last claim, First American were able to schedule someone right away to come up that same day. We had two toilets plugged up and they provided outstanding service. Submitting claims to them has been relatively easy. The hardest one was when I had to wait for a plumber to call me back for a few days because we’ve had plumbing issues on and off like every other house does with teenagers. Then there was one time where I had to wait like 3 days before someone came out and that was kind of annoying.

I've been with First American for years and they've been very good but every time I get something repaired, I have to pay almost as much as the unit is worth to upgrade. That's the only thing that I'm concerned about. They replaced the coil and for the technician to do an upgrade needed another $1,200, and everything I do is an extra. I need a new air condition, the condenser's bad, and I have to pay over $500 outside in upgrades and it's killing me. I have insurance. I pay my $65 when the technician comes out, but every time I feel like I have to pay twice.

When we bought our house four and a half years ago, the previous owners were using First American and we got them to pay for a years worth with them and then we continued the service. The claims process is fine however you have to wait longer to get the results and getting the issue corrected. So when our air conditioner (upstairs unit) went out, we weren't able to get someone in for a couple of days to get it fixed. But other than that, it’s fine. The technician knows how to take care of the unit.

I have been a customer for almost two years and I have never been as disgusted with a company as I am with First American Home Warranty. It’s amazing how you stress caring for the community on your website; however, you don’t care for your customer who actually pays for your service. Initially, I contacted your company on or about May 12, 2015 requesting assistance with my AC unit. You dispatched Carolina Custom Comfort Incorporation. The contracted visited my home on May 15, 2015 at 2:00 pm to service my unit. He indicated that they added Freon to the system and informed me that the system was fixed. I paid the contracted service fee of $65. By 4:45 pm, my unit was not functioning properly and I contacted the contracted again. The contracted came back to my home on May 18, 2015 to service my unit again.

Timeline: We had a leaky toilet. Called First American Home Buyers Corporation. They sent a plumber out. Warranty company calls and says they won't cover the claim unless we send them our home inspection report, which I did immediately. Plumber says he can't do the job unless we pay him. I pay the plumber under the assumption that FAHBC will hold their end of the deal. They lied to us and aren't covering it, of course after I paid a plumber to repair the toilet drain and seal. They claim that it was a pre-existing condition. Yes, it pre-existed for a couple of days before we called the warranty company, which is why we called... and it didn't exist at the time of the home purchase or inspection, which is written in our report.

We've been a customer of First American for a long time so we can't be too dissatisfied. The biggest challenge is the time it takes to get somebody out quickly when your air conditioning goes out or something like that. But all in all, we've been very pleased.

On 6/07/2015, I filed a claim to repair my 1980 Lennox heat pump. I was pleased when I was promptly contacted by a service provider. As the weeks progressed with multiple visits to repair my equipment it became obvious that replacement was the only option. After being forced to leave my home with my two young children for four days in order to escape triple digit temperatures, I'll admit, I became irritated. My attempts to contact both the HVAC contactor (NW Valley Mechanical) and FAHBPC fell on deaf ears. Voicemails were not returned, average wait times of 30 minutes or more, frequent dropped calls and clueless customer service staff have become the norm.

I've submitted a claim with First American a couple of times and it had gone smoothly. There were no problems and I had a perfect interaction with their claims representative. The technician that came was great too and did a good job.

Their customer service can use a lot of improvement. The wait times when you call are horrible and the automated system is the worse. The contractor that came out were excellent and very professional. Glad to know they have excellent partnerships.

On Monday, June 1, 2015, First American Home Warranty Company dispatched First Elements Plumbing Company to our home to have the garbage disposal replaced. The plumber (Walter) replaced the garbage disposal. On 06/07/15 prior to going to bed I ran the dishwasher before going to bed. On Monday, June 8, 2015, I discovered our kitchen floor covered with water. I contacted another plumbing company and paid them out of my own pocket to determine the cause. The plumber stated that the plumber who installed the garbage disposal did not remove the plug from the disposal therefore causing it to backup and flood the flooring when the dishwasher was ran.

The technicians from First American were cordial and professional. The quality of their work was good. Sometimes their work takes a little bit longer than normal, but that’s to be expected. So I'd recommend First American. It's a good value.

When we first bought our house it came with the warranty. We had made a couple of claims that were handle fairly well. However, in the recent months they have been an absolute nightmare to deal with. The first incident was two months ago. Our tankless hot water heater wasn't working. I placed a claim on a Friday and never heard from them, but checked the status of my claim and it had been assigned to a contractor. I called Saturday to see if they could get a contractor to come out and check it out, I was placed on hold for hours and finally the lady said there was nothing she could do. I ended up fixing it myself.

I like the service of First American. Their responses were quick and price was fairly reasonable. When I put in the claim and they sent a service agent right away, as soon as possible, and they came and checked it out, and got it fixed. But we had a bad experience when our air conditioner was not working. Every visit is $75 and all the technician did was come into the house, turned the switch on and left. But other than that, I'm happy with First American.

The technicians that First American sends to our home are okay but the window that they have is from 9:00 to 5:00 and most people work, so it’s ridiculous to make a window from that time and make us take off work. But they get things back up and running. I would recommend First American but if I could get a better contract, I would. I'm not quite sure if they don't cover a lot of things but they've never offered me a better contract.

I'm not a handyman so I got First American. I needed someone whom I can call for a small fee in case something happens around the house. It's an older house and I can't fix it myself. Most of the contractors were good except Vintage Plumbing which we had a really bad experience with. All I wanted them to do was to change the heating element for a fee of $65. They came and told me that they had to service the whole heater for $375. I asked,"I thought every time you come out, it's part of the service fee?"

Pool pump leaking. Problem diagnosed, repairs provided satisfactorily. Crystal Blue service provider is very good. Had other issues last year that they handled. FAW has been a great service for us to have.

I'm very satisfied with the service I get with First American. I usually make the claim online which is a lot easier and faster. The process goes very smoothly. The technicians do quality work and they are very good and professional.

I've never written a review in my life, but feel compelled to write this review. We have contacted this warranty service for 3 separate services over a 3 month period. The first time, it their contractor no-showed 3 times for the repair, and when they did finally show, they had no idea how to fix the problem. We paid for another contractor on our own - was a quick and easy fix. Second time, again, no show by contractor. Long lines to call for service help with no resolution.

I loved First American's service with my first home. I had a pretty good experience so I stick with them. Submitting a claim happens quickly. I put in my claim and within the next 24 hours, I get a call from the vendor, they come out and do what they have to do. I'd definitely recommend them to a friend. I've had no problems with them so hopefully they can continue what they've been doing.

I've been with First American for longer than 5 years and this is my second home with them. Whenever I have a claim, I call them, tell them what's going on and they send somebody out. Their technician comes in, fixes it and leaves and they're very pleasant. I had one company that was not allowed back to my home and they've put it on my notes. Overall, First American works well and I've had no problems.

I've always recommend First American to friends whenever they talk about something wrong with their house. When we bought our house, it was 10 years old and had First American warranty on it already. The first year that I had them, I had several claims and all the repairs were done expediently and professionally. They did a really good job. I saw a lot of other people with other home warranty companies having issues with too much stuff not being covered when I was. So I kept them because they offered a better warranty than any of the other companies.

I requested warranty services over two days ago. I received no response. The 800 customer service line has hold times well over an hour. The messages I am asked to submit online do not get answer. No response. This is the worst customer service.

I'm happy with First American for the last six years. It's been a good experience all the way. When submitting a claim, they take a day or two for whoever I needed to call me back and make the appointment. They come over and usually fix things for me in a day or couple of hours, whatever I need. They haven't given me a hard time. Technicians that come are really nice and polite, all of them were gentlemen. I haven't had any problem with any of them. They fixed my air-con, changed my whole air-condition, then plumbing and.they've been doing so many things for me, so far. I am recommending First American to my own daughter, she's going to call and get enrolled with them. Hopefully, she'll be happy with First American, too.

This warranty came with the house we purchased. What a joke. After 6 months, the AC in the house started making funny noises and then cut off with a loud, popping sound. This happened several times and it was quite scary-sounding so I called First American. I was told that unless the AC was blowing hot air, they would not cover it. Needless to say, I am not going to put my family in danger with a malfunctioning AC unit, even if the air is still (probably temporarily) cool. I feel sure they're laughing 'all the way to the bank' with the premium they charge. Check other websites for reviews on this company. My review is "mild" compared to others!

I’d recommend First American. Things get fixed but not always in a timely manner. It depends on what breaks and how they can fix it. My air conditioning unit broke and we had to replace our air intake in the house. It was 110 degrees and it took two weeks which was a massive F.

On August 7, 2015 I placed a claim about my air conditioning; it needed to be checked as it wasn't blowing cool air. Adrian ** directed me to contact a local company and pay out of pocket with the understanding that First American was going to reimburse me with the maximum amount of $200 for the repair or to have the air conditioning technician to call him directly if the cost was going to be higher and have him approve. I contacted the technician and dialed Adrian's number as he stated the cost was going to be about $400. Adrian's phone took us to his voicemail so I kept calling for a week! Left several messages and he never called back.

We purchased a home warranty when we purchased our new home. 3 days after moving in, our AC caught on fire. There was a leak in the unit that ran onto the relay switch and caused a fire. It took several attempts just to get someone to come out and look at the system. After a company 30 mins away came by to look, it took several more weeks for something to be done. A repair was done that didn't solve the problem.

The first claim that I submitted with First American was for the plumbing and it worked out good. They sent someone the next day once they received the claim. I tried to fix it myself all day and it did not work but the technician seems really experienced - he realized what's the problem and fixed it right away. He was pretty good. With my experience, I have no problem so far and I would definitely recommend them to a friend.

We had our AC unit go out in July 2015 and filed a claim with First American. A contracting company looked at the unit and recommended replacing a blown motor. Since then we have contacted First American every 4 days for an update as to when the replacement part will be sent to the contracting company for completing the repair. The online customer service has been providing the same incoherent response for 6 weeks now stating that they have ordered the replacement part. Keep in mind that you cannot reach a live person on phone even if you remain on hold for hours at a time. The online customer service is based out a country where proficiency in English is non-existent. They were a good company couple of years back but I would not recommend this company to anyone now!

First American is the greatest. I've been with them for years and their response to claims and their follow-ups have always been excellent. I have recommended them. The only issue I have is the caliber of the vendors that come out. It seems they have gone down in recent years. People who take pride in their work and do a real thorough job have declined. You have to direct them back to address the problem until it's resolved. I think a lot if it is people from other countries come here and are just needed to get paid by the service calls. They try to wrap it up and leave because that's how their family lives.

My water heater stopped working on Thursday before Labor day weekend. I filed a claim online and not one person at the warranty company could find a company to service it. None of their "assigned contractors" could accept the work. When the company finally assigned a company, they were closed on that Friday, so they assigned my work order to a company in TEXAS, I live in FLORIDA. While trying to speak with someone who actually worked inside the US, instead of El Salvador, I was put on hold for over 2 hours via 3 different calls. Each time I called I was on hold for a minimum of 45 minutes before a person answered. It is now day 6 without hot water and this warranty company still hasn't been able to find someone to service my problems. It may seriously be time to cancel my service and go with someone else.

I've had First American for many years and have had some negative experiences in the past, but this one claim was exceptional that they should be commended. When I submitted the claim, everything went very smoothly. The call was dispatched very quickly and the people that were given the call contacted us right away, and scheduled the appointment. They came out and the man was delightful and fixed everything. The quality of work was exceptional.

It's easy to submit a claim with First American but the technicians that First American sends to our home haven't always been good and the quality of their work is not always great. One time, I had to hire Roto-Rooters because the plumbers that First American sent out didn't do it right. But they paid for Roto-Rooter to come out.

First American was recommended by the realtor that sold us the house. However it takes a couple of days before First American dispatch someone and to check whether the service is a covered item. Also, sometimes the vendors that they dispatch are not so good and they use secondhand, re-serviced parts to replace things that broke. Because of that, I tried to call a couple of times to have the same thing fixed. Most of my claims have been involving the pool maintenance at the house. I have a claim going on right now with the pool and it's with a different vendor than the past few claims that I made. This one seems to have gone very smoothly, so maybe it's trial and error with them.

Filing a claim to First American has been easy. They can help you if you don’t know the contractor. In the past, it always took a long time for a contractor to come out. But for our recent claim on our air conditioning unit, the contractor came out right away. Our A/C was noisy and it wasn't cooling so I shut it off. The first repair guy came and my daughter dealt with him. He worked on the unit and fixed the problem. We turned it on and it worked that night. And then the next night, it was 90 degrees in the room so we shut the A/C off and it came back on. Another gentleman came back to look at it but he didn't find any problem because the A/C was working fine - it was an intermittent problem. But so far, our experience with First American has been nice and I'd recommend them.

I called First American to report my washing machine water was not draining. It took almost half an hour to get an agent on the phone. I initiated the call to contractor and heard from technician at end of 48 hrs to set an appointment. I reported it on Monday morning, washer was fixed end of Thursday afternoon.

I'm very pleased with the quality of work we've received from First American so we have recommended their company to a number of people. The technicians that come to our home are very knowledgeable and very eager to help. The whole automated system when submitting a claim is a little bit difficult to navigate so we just wait for the reps and they are very good and courteous.

I’m very pleased with First American and their quality of work. When I call them, they usually get somebody out there. The last job I had was a plumbing problem which I really wished that something else could be done and I don’t have to call them. I probably have to call them annually to unclog my kitchen, and I don’t know why it does that. Another thing I got disappointed with was when my ceiling fan was kind of shaken and they didn't do anything about it because they don’t tighten ceiling fans. But otherwise, I’m cool with everything else and I have no complaints.

We've been pretty pleased over the years with First American but we've had a little problem. We are having the same thing happening to our air conditioner every other month that's came up the fourth time. I'm pretty satisfied now that they might have it fixed and that they have not charged me my deductible the last couple of times because it was the same problem. I'm just not happy that they didn't correct the problem at least by the second time when they came out. They didn’t go in deeper and solve it then. But it’s worked out and they got things done. Every other time we've called, it's been done correctly the first time. I'm happy and I would recommend them.

I love First American. It's been in our house for about 9 years and I truly enjoy it. We had a huge problem with our plumbing and the technicians were really nice and very informative and were able to fix the issue. I have to say that submitting a claim with them is easy, but I do it over the phone because the automated system sometimes doesn't understand what I'm saying. I do not always have access to a computer and using an android phone is not always user-friendly so I prefer the one-on-one conversations I have with each representative. Additionally, my annual service fee didn't go up and it's been helpful financially especially with the inconsistency of the market. I can't pay anything else going up so I'm really happy and as long as they won't go up, I'll remain happy.

I’ve been with First American since December 2004 until now, and aside from taking a little bit longer sometime, I have nothing to complain about them. The techs they sent were professionals. They had name tags and were good.

Some friend told me about First American. But lately I'm not too happy with them because there are things that are not covered. I have to change my air conditioning and they charge the adaptation because it's old. Everything is not included so we have to pay $500 for that. Another thing, I have my cooktop broken. It was due to a heating and wear and tear. They said they couldn't prove that was broken by the heat so they didn't cover. I'm shopping for a new warranty right now.

We just bought our home in Pensacola, Florida. The A/C failed the 2nd day after we closed and moved in. First American sent out 2 different techs because they didn't like the first report or the 2nd report and then denied the claim as Pre Existing after jerking us around for 10 days in the summer heat of Pensacola, Florida. Now they are even saying the seller and the seller's agent knew about it and hid it. Instead of just paying the claim, they deny and blame everyone else. If you are selling offer a different home warranty company. If you are buying demand a different home warranty company. One that cares about its customers more than the shareholders.

The First American Home Buyers Warranty is wonderful. We’ve had it for 12 years and I’ve had no problems with them at all except for one time. We had a technician that just could not fix the dishwasher and I had to stick with this guy for months and eventually, I got a new refrigerator so it worked out. But other than that, the technicians have always been good. They’re so nice because they’re local companies here in Emerald, Texas. It’s totally worth having a home warranty. I love having it and I would recommend them. As a matter of fact, my daughter just bought her first house. She’s 23 and we also got First American home warranty for her too.

It's been great with First American. We like the ease of it, and it's $60 across the board no matter what type of issue it is. We tell all our friends that they should have a home warranty too.

It has taken us 4 weeks to get a finalization of our problem. I have had to call both the warranty company and the vendor myself. I never received a phone call from either about our problem. Very frustrated. The have had to make 4 visits and we still think there is a problem with the AC cooling effectively.

We've been with First American for three years now since we bought our house and we've had a good experience with them. We had an ongoing problem with our air conditioner so we've had lots of different technicians come out. Some of them had been great, and some not so great. They're doing their job but in my situation, it's my air conditioner that keeps having issues. It's not necessarily the technicians - they've done a good job. But for First American, they've always done their part so overall, I'm pleased with them.

08-03-2015, requested a service due to a failure with an iHeat electric tankless water heater which does not turn on. At the time they referred me to Sears Claims so I call to make an appointment and they were able to assist us in 1 1/2 week. Since I had a medical situation I called back to the company and they change the provider. I call the new provider and he was able to assist and do the inspection. He called to request authorization from FAH. At that point they requested a 2nd opinion which was Sears Claim again to came in and told me that they don't work with those heaters. So I called FAH and let them know what was going on. At this point they say that they don't find the tankless water heater, that it's pending for authorization, that they don't have the information of the tankless… I don't believe any more the excuses. They haven't done nothing until 09-03-2015. Worst employee or representative.

First American was part of the package when I bought my house. I stayed with First American because it's my experience with them has been okay. I call them to set up a claim. However my biggest gripe is the response time. It seems to take 24 to 48 hours before I can get somebody in - it doesn't matter if it's an emergency or not. It would be 24 hours before I receive a response from whatever vendor, whether it’s plumbing or electronics or whatever. And then it will be another 24 to 48 hours before I can get somebody in to my place. Usually the technicians have always been good and I've never had any problem with any them.

My most recent claim was within two weeks ago and it worked out great. But before that, I had an experience which started out fine but I was not satisfied with the handling. For one, we're supposed to have gotten a call back on a situation and never got it and it seemed not important to them. The company said the plumbing issue was not covered and that the water hose that was hanging caused it. That was ridiculous. What was upsetting about it was that the plumber was here. We had to have reconnection because the water was off and we paid to have it repaired out of pocket. I still believe to this day, it should have been covered but I also never got any answer to really why it wasn't.

Efficient, professional, prompt service. Problem solved. Initial call to service center handled efficiently and courteously engendering confidence in follow-up. The technician was neatly groomed with a pleasant & appropriate effect. He cleaned the area where he worked leaving it spotless.

I have not used First American in a long time, but when I did two years ago I always called and had no problems. However, the last call that I did, it was really difficult to get someone, and I was on hold for 30 minutes. I called the following day and was on hold again for the same duration. Since I didn’t have the time, I went online while I was on hold. The process took two minutes and I had the phone number of someone to call, so it was awesome. But the system could definitely be improved. Other than that, their techs were fantastic and the quality of the work was great. I had a garage door that wasn’t operating and I kept thinking it was going to fix itself. It was a big pain to have to go inside, manually shut it, and go through the front door every time I pulled my car out. When I finally called in, I was so happy and they fixed my problem in no time at all. First American has done a good job for me.

Submitting a claim with First American is very easy, the online claim submission tool they have is user-friendly. They are very quick in generating the claim, however the contractors they have sent have been cases of hit-and-miss. I have tried to explain to them that some of their contractors don't provide adequate services.

It's very difficult to call the customer service of First American. I'm always on hold for one and a half hours to two hours. However, the company and their service is much better.

I've been really pleased with the way First American handled claims but with our latest claim, I was a little upset because it took them a really long time. Our microwave combination oven is quite elderly. The microwave part went out, so they were to replace it but they waited three weeks to tell us. The first people said, "Oh, we need to replace it." Then they said, "We want a second opinion." It took another couple of weeks to get an appointment with them. They've always followed through even if we've had to remind them. But it took three months before we received the check to replace it and that's a long time for us to do without a microwave. But still, their technicians have always been very courteous, thoughtful and professional. They have done their job well and I don't think I've ever had a problem with any of the technicians that have come to my home.

I have had a policy with First American for three years. My first time to use them came this month, August 2015. My water heater went out and damaged my house. I called them and it became necessary to replace the unit. The company they contracted with for replacement installed a faulty supply line which failed, damaging my house a second time. As it was an emergency, I had to call someone more capable than their contractor as I was not inclined to ask a company that sent out a jackass to begin with to fix what should never have been damaged. When the situation was under control I called them and informed them of the situation.

We keep a home warranty for peace of mind. We have two homes under different policies and they're both working out well. For the one in Simi Valley, First American was offered when we bought our house there. So far, my husband has been dealing with the technicians and it's all been good. Everything has been fine except we're having some issues with our pool equipment. They sent several different guys out and it's still not resolved. But other than that, First American has been prompt in sending someone out and we have recommended them to our friends.

On 7/26/15 I sent an email regarding the true problem which existed on my central a/c. The tech (from Memphis Air Care Heating and Cooling, LLC) sent by FAHW said the coils needed cleaning and the repairs were not covered. Due to this, I called a licensed HVAC contractor. The result was that the coils were NOT dirty (Oh, BTW, our heat indexes were running 108 to 122 degrees at this time). There were two (2) holes in the coils which had also resulted in the outside compressor needing to be replaced. I faxed extensive information to FAHW (statement/photos/letter from contractor). I received a call stating they were paying for the unit and repairs. I thought they said two thousand+, my bad, they only sent me $259.63 stating this was the wholesale amount they would pay for the equipment and labor.

I’ve been working on my air conditioner since June 8th, and it’s still not fixed. When calling first American, I have to wait for 45 minutes before anybody will answer the phone, and when I finally get them, I still have to see if I can get ahold of them or if I can get my problem resolved, so it ticks me off. They’ve always been very friendly and helpful, but I could cook a meal and do whatever before they ever come back on after they put me on hold, and so I put them on speaker phone, go about my business until they finally answer. The last two calls I had with them have been for 25 minutes, and I had a miserable summer just trying to get people here to fix my problem.

We have had First American since we bought our house. We have submitted very minimal claims online. I just login to my account, select the system, and then the issue. Usually, either that day or the next day, a contractor would call and arrange for someone to come out. They come in, I show them where the issue is, then they go about working on it. They fix the issue, tell me when it's done, I give them my $65 check, they give me an invoice and that's it. There's been once or twice where they had to come back a week later because they had to order a part. But most of the time they fix it while they were here and the items that they fixed haven't had the same issue again.

It made sense for us to have a home warranty protection so my husband went online and found First American. We also know several people that use them so we signed up. I submit my claims to them online and it's easy and fast, and usually a technician comes out quickly. I submitted a claim recently for my leaking washer and they said it was going to be two weeks. But they made an effort to find somebody that could do the work. However it stopped leaking before they could come so I cancelled my claim. Their people, reps and technicians, have been pleasant, professional and easy to talk to so I would recommend them to friends. The technicians would wipe their feet, knock before they came in, and do excellent work.

When I bought my first house, I had a home warranty by default but I wasn't happy with them. On the other hand, First American has been reliable, pleasant, and guaranteed work. It's convenient that I can submit online because the past few times that I did, it just happened to be after hours. And it's easier to do it online when you have kids. The technicians have all been pleasant and their quality of work has been good. It's been two other companies for a couple of different things that have come out here to fix things and they've done a very good job. I would definitely recommend them to somebody else.

My drain clogged and I put in a claim on the 18th. Today is the 28th, nobody was sent out to fix it. Called customer service, was on hold for an hour 30 mins and was going crazy only for the ignorant fool to hang up. Wanted to cancel and I had to write a letter to cancel after their stupid horrible service - paid my $42 every month and $75 service fee. This company is a fraud and I will sue them.

When my partner and I purchased our home we took out this insurance to safeguard ourselves. Our air conditioner unit wasn't working so we contacted First American Home Buyers Protection. Impossible to talk to someone on the phone so we filed the claim online. Took 2 weeks for someone to come out, just to have him tell us he couldn't work on the unit (was too old, he didn't know how)! Another 2 weeks for someone to come out. They tell us the unit is shot, will have to come back. Then we get a voicemail from First American Home Buyers Protection saying we are not covered due to a sprinkler being nearby. The sprinkler has a controlled head so it doesn't spray on unit! I placed a call in on a Saturday and talked to someone. He ask me to email pictures so I did. A week later I still haven't heard back and again impossible to get through. I would not recommend this company to anyone!

My landlord told me to use First American so I did. I have the account number and made the call, then they sent me a contractor. A couple of days later, the contractor calls me and a service person comes out to my apartment a few of days later. He was nice, did his work and left. It's pretty vanilla. As of now, my AC is still working so he did a good job.