First American Home Warranty Reviews

My cousin had First American Home warranty and I got a good recommendation from her. But the first time I wasn’t too impressed because I think I might have had a new person and they didn’t know what to do. I had to call a couple times to get it straightened out. But the second time they were really on top of it. The claims representatives were courteous and the technician was awesome. He wasn’t here that long since he fixed things right away. He also was a very nice person. It was a good experience and I was really happy with it.

I bought a home where the previous owner already used First American Home Warranty. On the phone, I looked at a couple of other warranty companies and the prices all seemed the same. I stuck with First American since I already came through with them. When I submit a claim, they’re very fast and I like them. I call them up and let them know what's going on and they look at my warranty to see if it's covered. Then they’d let me know if there is a charge and they’d give me the number of the person that they're sending out as well as contact that person themselves. Once they do all that, the company calls me and schedules the appointment.

First American was part of the contract that came with our house. I've had another home warranty in the past and I like First American better because they use small businesses instead of big ones that do everything. Small businesses are easier to get out and seem more receptive to what I had to say. We've had them for three months now and we've already submitted a claim. I did it online and it was easy. The overall experience has been wonderful.

I've had First American Home Warranty since I bought my house and it was part of the deal. I go online to submit a claim and I go on the website and request service. I’ve interacted with the claims reps a couple of times and they were nice, which only goes so far. Their contractor came out and I already knew what the problem was. It's a warranty water heater and they contacted the manufacturer and said that they’d be giving hold of me within 24 hours. I still haven’t heard anything from them and it's been three days that I don’t have any hot water. I thought that I'd at least get a phone call by yesterday. Now I would have to get my colleague in and see what's going on. I hate to make three phone calls for one situation but I have to. I don’t like bugging people and I pay good money for this service from First American every month. The overall experience with them was pretty good except I still haven’t gotten any satisfaction on my call.

We've always had a home warranty whenever we owned a house. It’s like life insurance or auto insurance. You have to buy insurance if you own a house or a car, or if you get married. We might have had a warranty with First American for our previous house and they were good then. Anyway, we took our friend’s word about First American and got insurance for our current house from them. Submitting a claim with First American wasn’t too difficult. I just called and told them what was going on and they relayed this to the contractor that they picked. The technicians were very good, helpful and friendly. They introduced themselves, looked at things, and explained what they were going to do. Everything has been great with the work done.

Well I have a 2 year old fridge. I have had First American the whole time I have had it. In July it broke. I called First American and they sent Sears out. Sears said it needed a new compressor. Then the next time they came out they said, "No you need a whole new fridge." First American then said they need a second opinion. The second opinion told them the fridge needed replaced but the parts are under a manufacturer's warranty. First American tells me now that since the parts are under warranty I need to go through Kenmore.

I am blown away by all the positive reviews... They MUST be paid reviews by First American. My experience so far has been absolutely horrible. From what they're willing to repair to the terrible attitude of the claims person and her supervisor telling me that she is the highest level I could speak to within the entire company. I have a 20 year old refrigerator that is on the verge of dying - nothing works (from the refrigerator stuck on freezing temperature, ice maker, ice and water dispenser not working, and the incredible noise it makes). They refuse to fix anything except the temperature sensor. They sent 2 incompetent contractors who fix appliances on the side (they have full time jobs). It's been over a month since the problem was reported and nothing has been fixed. Other insurance companies would have replaced the refrigerator.

When we first bought our complex years ago, I heard about First American. When submitting a claim to them, I do it over the phone and usually, I don’t have any problem. It’s been okay dealing with their claims rep and the technician’s quality of work was fine. The last claim was for the air conditioning for the back unit.

We’re happy with our experience with First American Home. Their contractor, Blueline, came right away when we called, did our air conditioner, cleaned up their mess, and left. They’re excellent and performed great. Since then, our air conditioner has been working fine. We're happy with First American and it's been fantastic.

The realtor that I went through suggested that I get a home warranty from First American, so I went ahead and got it. Submitting a claim was good and easy. The claims reps were very polite. It was awesome when the technician came to do the repairs and the quality of the work done was good. First American has been very easy to deal with and I've had a good experience with them.

The previous homeowners purchased the First American plan for us when we bought our home. This was our first home purchase so we didn't have a whole lot of experience. I asked some members of a local moms group and a few of them have good things to say about First American, so we went with them. We submitted a claim. It was a quick process and the tech that came out was positive and helpful. He had to come a few times but the problem was taken care of. We've been satisfied with First American.

My appliances are not new and I want to be secure and also to have a peace of mind that I got something in case I needed it. I had a home warranty before but I didn't like the company they hired. I put a claim and they took a long time and didn’t respond as quickly as First American. I submitted a claim to First American for my spa. Submitting the claim was easy and the customer representatives were very helpful. When I call for any reason, they respond fast. I've been taken care of the way it should be. The people they sent worked fast. They repaired the spa and it's working good. I will recommend First American to my friends and neighbors.

First American was added when we bought our house and we wanted to keep it. They were also recommended by the real estate agent. Submitting a claim has been good so far. We had Central Appliances fix several items and they were good, fast and they called us. But Sears has been extremely bad. We just put a claim for our washing machine two months ago and it still hasn't been fixed. The guy from Sears who came out changed the pump in the washing machine but it's broken again and the guy can't come back until a month later to repair it. He was also chosen to report to First American but he hasn't so First American hasn't done anything about it. We don't want to have anyone from Sears coming to see my appliances anymore.

In the spring 2016, I called First American (FA) Home Warranty three times for my HVAC system. The FA assigned the job to an incompetent heating and AC service company. The contractor failed to show, failed to call and ignored my numerous messages. I suffered in the cold home until a replacement company responded. If FA was slow to respond, therefore, I will not renew with First American after multiple years with them.

Every time I call I get someone who barely speaks English and goes out of their way to make the claim difficult. With almost every claim I have submitted, the first contractor that is assigned to my claim has not been capable/willing to perform the work needed. With one exception every claim has required at least 2 separate appointments and 2 different contractors to come out and get my claim resolved. The only way anything gets resolved is when an adjuster in the United States is assigned the claim, even getting that done is like pulling teeth. Most recently I had "Karla at ext. **" assigned to my claim. I left her a message on 9-12-17 and without a return phone call she closed out my claim. I have attempted to contact her 2 more times, and have still not received a phone call back. I am currently waiting for a phone call back from her supervisor.

My air conditioner went out, so I submitted a claim with First American over the phone. My interactions with the rep and technicians were very professional and the techs got the AC fixed in less than 30 minutes. All in all, First American is a good company.

I was with Sears and had their homeowner plan, but I wasn’t satisfied with what they charged, so I switched to First American Home Warranty. The plan for the overall home of First American's was much cheaper compared to that of Sears which costs about $75 or $80. Submitting a claim with First American was great and everything was smooth with the claims rep. I had wonderful interactions with the technicians who knew what they were doing and took care of business.

I had a dryer stop heating. I called the company and requested service. First they attempt to send a repairman 20 days later. I explained that was unacceptable. They found another. He would be here in a week, they would contact me for an appointment. After several days I finally hear from the servicing company and the user setting the appointment sound like she is talking into a poor speakerphone. Finally an appointment, The day arrives for my appointment, between 11 and 2. I receive a call around 2:30 explaining the technician had a flat tire and he will be "a little late" he arrives at 7 pm. After 45 minutes he determines it is a Thermal fuse for the dryer. He explains my machine is a "crappy Korean made machine" and he does not carry the part. He will need to order the part. While he is describing the part I find it online and could of had the part in hand by Monday, it was less than $15.

When I bought my house, I was given First American for a year. I've had no problems with the claims except for the last time when I called and told them that the drain for my AC was stopped up and water was going inside the house. I asked if the warranty covers it and the lady told me there was no problem. But when the technicians came, they told me the warranty doesn't cover the issue. They didn't tell me that and then they were supposed to give me my $75 back. Otherwise, filing a claim with them is easy. All the other times were fine too. The technicians came in, did the work and got it down.

Hurricane Harvey came throughout the Corpus Christi area and we lost power for a week. When the power came back up, the blast freezer wasn't acting the same so I contacted First American. I gave them the model number but I couldn’t understand the guy. I don’t think his first language is English although I have to get used to that at this day and age where you’re talking to people in India for stuff that’s going on here in the States. He said something about the 28th of September and I said, “What?” Then he said he would give me the information and then once the contractor has contacted me in two or three days, I could go ahead and let them know what my concerns were. I agreed to do that and wait.

I had a major claim with First American for replacing a heat pump. They accepted the claim, sent a contractor to review the claim, found that I was correct and what the problem was and replaced the unit. All I paid was the deductible. I was happy with the technician's work. He was good, knowledgeable, and customer oriented. I had a second claim when my other air conditioner quit working. The same technician came to investigate that claim and found that it was only a capacitor, which was within the deductible. He replaced it and the air conditioner started working. I have referred friends to them since then.

I've had First American warranty for 17 years and I always had good service. I file my claims by phone. I don't like to do it online because there are too many steps. Their claims reps were always courteous, I get service as fast as I can and they tell me who's gonna come out. That gives me a chance to check out the company if it's a local company, even before they come to see how far they're coming and if I'd see any complaints. I even called one of the plumbers again who came out because he was in the neighborhood and I had another problem that wasn't covered and he did a good job.

My realtor used First American in the past and when I bought my house 10 years ago, he gifted me my first year of protection and I decided to stay with it because I was satisfied. Submitting a claim has been pretty easy because I tell them what’s going on and they tell me who the service provider is going to be. The reps were courteous, cooperative and helpful and the technicians who came were professional too. They did great quality work. My only suggestion is if they could look at being able to cover a bit more appliances than what they can. They could really corner the market if they cover a bit more than what other home warranty companies are covering.

A neighbor gave us information about First American. We've been having things fall apart regularly for the last five years since our house was built. Our builder turned out to be a scam artist who did a lot of crappy work and First American has come in handy. Submitting claims has been easy, they're helpful and courteous and I'm happy with everything that has been done. I would personally recommend that homeowners have First American.

My real estate agent recommended First American. Submitting a claim was an easy process, but it was difficult the first time I did it because for some reason my payment at closing didn't go through. First American was not yet showing me as a client. I had to call my real estate agent and he had to pay it. That was taken care of and I now can submit claims online. The guy that came out for plumbing was professional and courteous. I had the same company come out for electrical and they had to come back because the issue they came out for was not fixed.

I purchased this Home Warranty on April 10, 2017 at which time I was charged $62. I was told that if we canceled the policy within 30 days that would be refunded to my credit card. In July 2017 I noticed they had been charging my card every month and called them to get this resolved. They said it would be resolved and somebody would contact me by days end which never happened. In August I called again because another charge for $62 was added to my credit card. When I called this time I was told I needed to be transferred to a Supervisor and was hung up on.

I received my First American warranty when I purchased the house. I had used another home warranty company before and First American was definitely much better. Submitting a claim was fairly simple and straightforward. One drawback, though, was that their online system isn't very user-friendly. The call-in system and the operators got things done a lot quicker. The techs have been very professional and flexible, and my interactions with them have always been very good. If I had to cancel appointments and reschedule, they said, "No problem. We'll work around your schedule."

Submitting a claim was easy and straightforward. The technician was knowledgeable and he did his job very well. Overall, my experience with First American has been easy and simple. I like it.

First American Home Warranty is in the contract when I got the house and I renew the contract every year. Whenever I have to claim a warranty item, First American gets somebody out here for the job. Submitting a claim is easy. I call in and tell them what's going on and within the next hour, they’ll send a text message of who’s coming out and I’ll get in touch with the person and schedule when he’ll come. All the technicians do their job diligently and get things fixed. Everybody is cool and everything is holding up. I've recommended First American Home Warranty to a lot of my friends.

We have been without a water heater for 3 weeks and still they haven't contacted us as to when they are replacing it. Now we have mold issues which they don't cover but due to the fact it's taking a long time they should be held liable. I have been contacting them daily twice a day and all they can say is "sorry". I have contacted the contractor and they have told us they provided all the information to First American but seems that there is no urgency on their end. I would definitely will not be using their service again nor will renew my contract or refer them to friends and family. FYI their contract says if they can't get anyone to fix it we can go and find a contractor ourselves but they have to approve the charges.

I'd call in to submit a claim to First American Home Warranty and the process was very efficient and pretty easy. I've had really good experiences with the techs and they were all pleasant. They described to me what my problem was and the methods that they were going to do to fix them.

I had a warranty provider before that didn't keep up to what they were saying and First American Home Warranty seemed better, so I thought I'd try them. They have sent me contractors that were great and did the job well. With the latest claim I had, the rep said that she had selected a contractor but it was going to be two or three days before they could come out, and I told her that she had to have someone here that day. She said that was hard but she got someone out anyway. I had to call the contractor back and they had to order a part, but that's no problem. The only thing is that when the reps call the contractors, they put the customer on hold until they find someone, instead of finding someone then calling the customer back, and the waiting on hold could take up to 30 minutes, which is a little long.

I acquired First American Home Warranty so I am covered in case something breaks in the house. I have filed claims two times. I called and they sent out a company who did a very good job. But I’m unhappy because they are charging me too much money. First American Home Warranty is charging me $72 but on the TV it was $44.

A realtor initially purchased the First American warranty for me. Since then, I've had them in the last three homes I've owned and I love them. Submitting claims has been easy. I would go online or call then they would take my information and the next thing I know, somebody is giving me a call. They were always good, very professional and Johnny-on-the-spot. Some of the vendors can be goofy but that's not First American. I had my wits about me with regard to plumbing and when a guy came in and told me all the extra work I needed on my plumbing in order for him to put in a water heater that is needing to be replaced, I knew the guy was trying to up his fees. But I would imagine he gets away with it with some people. I called and told First American about that guy and they made me feel like I did them a favor, so I still like them.

Submitting a claim with First American is easy. However, getting the claims is not. The first time I got a claim, the guy had to come back out and do the work. The second time I submitted a claim, the guy patched up my garbage disposal and he never came back out yet. I’ve reached out to both First American and the contractor about it. First American tries their best to fix the situation but they need to do better or take another company that they deal with. Things work well in other situations. One of them was the dryer and it’s still pretty good. The guy had to come back out and do what should have been done the first time. It's supposed to be replaced but it’s not being replaced, it was just patched up.

Getting things repaired all at one time costs a lot of money. So I decided on getting a home warranty because, with it, repairs would be more manageable. And among the providers, I chose First American because they seemed to be more customer-friendly. Their customers would just call them or go online to submit claims and the reps would call back promptly to set up an appointment. Their site is also very user-friendly, I’m 64 and I can do it. My experience with the reps has always been pleasant as well. The technicians they’ve sent been have also been really good. It was just a little frustrating in the beginning because sometimes the technicians would come out and they’ve never done a certain job. But now, First American changed the company that comes out and they do their work really good. We’re having an awesome experience with First American, it’s refreshing that we have a company that does what they said they’re going to do.

I've been with First American Home Warranty for a few years now and I renew with them every year. I’m satisfied with them. They've always taken care of my needs and they've been very prompt when I've called to file claims. The rep would take my information and then First American would have the company that's going to take care of the situation call me. I usually hear from the contractors within 24 hours and we set up a time that they're going to come out. The technicians sent by First American have been very good, professional and usually take care of the situation. I've had an electrician, an air condition tech and three sets of plumbers, and their quality of work was excellent.

Kitchen faucet started leaking up at the counter from the faucet stalk. Plumber came, took 2 minutes to look at it and said it needed to be replaced but warranty would only cover builder’s standard. I called First American and was told the same thing. I asked if I bought my own faucet, wouldn't they cover the labor. They said no, that if I bought the more expensive faucet, I would be responsible for the labor as well. I canceled the home warranty immediately. What good is it? What kind of racket is it that they will not even cover the labor as they would have had I given the OK for builder's standard.

Arrived at my home to find that the hot water heater was blowing water out of the top of water heater. I contacted the warranty company and was told someone would service water heater within 2 to 3 days. Explained to call center office I needed it repaired sooner as I had no water. A representative from Ideal services arrived 5 hours later and stated I needed a new water heater. He did bypass the water heater and would need authorization from warranty company.

We purchased our house in April and the warranty from First American came with the packing. I have been extremely happy with their warranty. The claims process has been wonderful. I call up and I explain to them what I need, and I get someone out here immediately. The people they pick to work with us have been really good, and the work quality has been top-notch. The service has been prompt and I love it. I'm going to renew it and add my air conditioner when it's up next year.

I've had positive experiences with all my claims with First American Home Warranty, even though the contractors are a little slow to call us to schedule so sometimes I would do it myself. Ordering parts is a slow process as well, but that is out of First American's control. For the most part, the contractors have all been great though. They did a great job, especially for the last ones that I've had. The same company kept coming out for my washer and dryer, microwave and icemaker. I enjoy having the comfort of having the warranty and knowing that if anything breaks, I can make the phone call to have it fixed. I've had a great partnership with First American and I've recommended them to quite a few people.

So far, things have been good with First American. They were a recommendation of our realtor, who we enjoyed working with. Filing a claim through the phone has been a very smooth process and this is the third claim that we filed. However, it has taken a few days for them to get back to us and haven't heard back from anyone yet. The problem has already resolved itself so I need to cancel the claim. But everything they’ve addressed up until now has been done in a very timely manner and on the first visit. Once we get a contractor assigned, it happens pretty quickly. Each time, the contractors have been very professional. I’ve had no complaints at all. I like the efficiency of using their phone system. I would like to learn more about doing claim on their website if that's possible. I may not have been paying attention when we first signed up. That’s the only thing that I would want to pursue in the future.

My wife & I have a home warranty through this company, and the warranty itself isn't worth the paper it's printed on. We bought a home 1/2017 from a major manufactured home company. It was a repo they purchased and allegedly refurbished. Regardless, the seller gave us a home warranty through this company. We've filed three claims, and not one of them have been paid, but rather, denied. The most recent claim was earlier this week for an electrical panel that blew up. Our plan says it's covered, however, they denied the claim because the panel isn't in the home or attached to the structure; it's the master panel on the pole below the meter.

I bought a home a couple of years ago and the home warranty that I went through with the insurance company didn't want to renew me. So, I had to research for a new home warranty. I liked that First American has a comprehensive plan that would cover most of the main things that I know I can't do by myself so I went with them. I've been with them for over a year now and submitting a claim was easy. I just go online and put in my request then the claim is taken care of within three or four days. Also, the technicians have all been professional and nice. If they didn't resolve the problem or they had issues, they were right on top of it. And they would come back and say, "We've got it fixed. Here's your problem." They explain the problem thoroughly so that I would understand it and if it happens again, I’d call them and they'll come and resolve it. First American is a company that’s very professional, polite and easy to work with.

I'm a homeowner and I needed home warranty protection. I did some research by word of mouth and First American Home Warranty was the one I determined to use as the best. Submitting a claim online was fine. My interactions with both the customer service and the claims representative were fine as well. The contractor that came out was a good company. The technicians were able to do what they needed to do and got everything taken care of. The work done was very much to my liking and it was just as I wanted it. They brought the appliance back to its original state, like it was in the beginning. My experience with First American was great and I'm glad I have them.

I switched to First American Home Warranty because their warranty was cheaper than that of American Home Shield. It was very easy to submit claims with First American. Their technicians came out here two or three times and it was good each time.

First American Home Warranty is a customer service oriented company. I had them on my last property and I had a decent service with them so I've kept them when I purchased my home over 12 years ago. Their claims process was simple and streamlined. I've had positive interactions with their reps and technicians and I've been satisfied with the quality of work they've performed.

We bought a house and our real estate agent got First American Home Warranty for us. Submitting a claim has been great. The contractors called back when they were supposed to and then they came when they were supposed to. The quality of work is good and I’m satisfied.

My live-in partner, Loni, had First American in his home. Stuff started happening and we were calling little contractors and I asked him why didn't he go back and get his home warranty. So, I looked at First American’s details and it seems like it will be a whole lot cheaper to have it than be dealing with the little people around the corner because they charge a lot. And if something major happens, it would be a fortune. I set it back up for him so we wound up getting it and we're thankful for it because if we're going to have a microwave, refrigerator and the hot water heater fixed.

First American Home Warranty has been prompt about getting contractors out here so I renewed with them year after year. Submitting a claim is easy when I do it online. Everything in their website is clearly labeled and easy to find. The representatives are very friendly but sometimes I have to wait a long time to speak to one. The technicians have always been friendly and their quality of work is good. But I understand that in some cases I have to hire someone that I'll pay for myself and not within First American.

This company (FAH) doesn't have 24/7 back up contractor for emergency situations, so company or management team should not claim that you can resolve the problem in 24 hrs in the case of emergency. And I think it's not fair to any customer to wait this long (in my case more than 24 hrs.), anyway I asked for the service I paid you for, not that you were providing service for free. Very bad experience with this company, hope management could see these conversations and I would urge other customer who are thinking to go with this company for their home warranty. Please think more than twice before you proceed with them as they don't have any 24/7 emergency back up team, neither they have any integrity in what they promise to you at the time, you filed the claim for the services.

The home warranty company never resolved the electrical issue we had in our home that impacted not having air conditioning for two weeks. Finally, the company authorized me to fix it on my own to a limit of $150. The cost to repair was $575 and the warranty company refused to pay the cost even after speaking with the electrician. I am canceling all the contracts we have in the other homes we own and further will not encourage anyone in our real estate business to use the company. Very disappointed.

Every experience should have to be a good one but we've had bad and good experiences with First American. When we submitted a claim for the dryer, it was a terrible experience as far as who they chose to work with us. The quality of the dryer was poor and it took them over a month. We finally ended up having to get a new dryer anyway, so that was not a pleasant experience. But then the next claim we had on the electricity and air thing went very well.

I've been very pleased with First American for a number of years. Their rates are more than reasonable. They are quick to respond and a pleasure to work with. They always have good service personnel that they contract with. They’ve all been very professional and very courteous. And in general, we've had no problems at all. The claims process has changed over the years from calling them for a claim to being more web-centric like most of the companies have gone. The online procedure that they have is very straightforward and very clean. And I can still call them for the claim verbally. The claims reps are very courteous, professional, and caring. They're very interested in what my problem was and very true to help. In some cases, they made suggestions as to how to proceed. It's been very good with them.

My experience with FAHW has been less than acceptable to say the least. My rental had a water heater leaking and I submitted a service request online. I requested emergency service as water was leaking into the drywall and all over the floor. FAHW had the contractor Worco Plumbing call me to arrange a tech to go to the house, which he did. Unfortunately, the tech didn't send the report to Worco office, so Worco office didn't send info to FAHW. After 3 days, mind you water is still leaking all over, I finally called Worco and was told that the water heater needed to be replaced.

When we bought our home 15 years ago, my sister who is also our real estate agent, recommended First American. She told us all about it and had it for her own home and I took her work. We've always called First American, told them what we had a problem with and within a certain amount of time, they had someone call us to come look and take care of it. Their representatives have been very knowledgeable and they’ve given us the name of the company that would be coming out. They told us to let them know if we didn’t hear from the company within a certain period of time, and they'll take care of it. Also, we never had any problems with the work that the technicians have done. They were always here when they said they were going to be here. They took care of the problems and they were professional in every way.

First American Home Warranty was offered to me when I bought my house and I’ve had it for about 16 years now. The claim process is prompt and not difficult at all, and the reps are very understanding. They explain everything, and I'd talk to them about the problems that I have and right away, they'd take care of me. I'd call them and they'd call the service people, and then the service people would call and come to do what they've got to do here. Some of the techs have been really good but there were some that just came in and looked and never came back to do the work. I have complained about them so they’ve never come back anymore. But I haven’t had any complaints against First American and I've had excellent experience with them.

Let me start by saying I've lived through the joys of slab leaks - both the catastrophic and the "caught it just in time" kind. My husband and I bought a home in Southern OC, in California seven months ago. The sellers purchased a home warranty policy for us through First American Home Warranty. Friday afternoon I suddenly could hear running water UNDER my kitchen sink cabinets and through my walls, but no water faucets, spigots, showers or toilets were running.

I’m old style and I don’t want to move from one company to another, so I stayed with First American Home Warranty, even if I would have spent a couple of dollars less by switching. But some of the contractors that First American chose were not good. Some companies were okay, but I didn't like some of them. The plumbing company they got was not good.

We’ve had a great experience with First American. I like that they don't require customers to have routine maintenance on the appliances that are getting insured and their online system is great. Submitting claims is very simple which only takes a minute. I now have them for multiple properties and we’re in our fourth year with them. We had multiple interactions with their reps and they have been fine.

Our fridge is freezing and can't get to the right temperature. We have requested service since July 28 and now it's September 2. They sent out two companies to cost compare the repair and they have struggled to find the parts for our Kenmore Fridge. SO NOW they have ordered parts off EBAY instead of buying a new fridge. We have lost food… oh they said we could rent a fridge but I have NOWHERE to put my old fridge while they sit around looking for parts on eBay. And now this part off EBAY is coming in another week and then I get to schedule with the repairmen to fix it. We have had this contract for FOUR years and this is the FIRST warranty repair. RIDICULOUS service. I've filed a complaint with the BBB and they don't care. DON'T GO WITH FIRST AMERICAN HOME WARRANTY. THEY DO NOT CARE.

I've been very happy and satisfied with First American Home Warranty. I did some research online. First American had a good price and a lot of options of what they covered. They had good reviews too. I signed up online and then they followed up. When I put in a claim, they sent someone who was very professional. This was the problem I've had with my old warranty company.

When we bought the house, we also purchased First American Home Warranty. We're in San Diego and we bought the house in San Jose. We came out and look at it. Since I'm across the country, I didn't know the home inspector, who we just guessed, so I wanted a little more insurance. First American was our only option. Submitting a claim wasn't too difficult. We did that when the toilet wasn't working. The toilet in the master bedroom flushes half of what it should and the one downstairs works best out of the three but it still double flushes at times. We had a problem with the plumber that First American used because the toilet still doesn't work. They're better but they're still not right. The plumber has been out here three times.

I'd recommend First American. I submitted a claim with them when I had some issues with our kitchen appliances and dealing with their claims rep went very swiftly. But I had an issue with the tech who came out. They were working on my wine cooler in the kitchen and I was sitting here watching the whole thing. He had a kid helping him out and he scratched my hardwood floor, which is a Brazilian cherry, but he didn’t say anything. They tried to cover it up but I didn’t need my fridge fixed. Their work was great but I wouldn't use that company again.

We did some research and First American had good reviews so we went with them. Our realtor also told us about them. I've submitted claims and the process has been really simple. You can call or do it online and whatever’s wrong, they'd use somebody to fix it. The technicians that have come to our house have been really courteous and respectful. They do the job and leave just like they're supposed to do. There have been a few times where they had to come back out because something is still wrong but they don't have any problem coming back out. Overall, First American is a good company.

We've been with First American for 11 years now. We call when we submit a claim and the experience has been positive. My interactions with their reps and technicians have been good. Their technicians have been capable and they resolved the problems.

We filed a claim in our new home at the beginning of August when our AC unit broke. First contractor came out and added 3lbs of Freon. Later I found out from an AC contractor that Freon does not need to be replaced unless there is a leak. After a huge ordeal FAHW agreed to send another contractor to check for a leak. I insisted that the contractor not be the person that came before and that the contractor have his own HVAC contractor's license. The same guy showed up. He had no license and refused to tell me what he was there to do. I told him I wanted to know what work he was planning. He refused to tell me and then got smart assey with me. He left. I called back the warranty company. They agreed to send a new company to check for leak. The new company showed up but did not check for leak. He checked for pressure that's it. His report claimed he checked for leak but found no leak.

One of the repairmen that I used recommended First American. I have been with Choice for a while but every time I call them there was something that they didn't pay for and it was frustrating for me, so I decided I would try First American. I submitted a claim for a plumbing issue on our shower in the bathroom which was easy to do, and my renters and I were pleased with their claims reps. Also, the technician did the job quickly and didn't leave a mess.

First American Home Warranty was a recommendation. I’ve had several claims with them. When I file a claim, I always sit on the line 20 minutes to talk to anybody there. All claims were satisfactory until the last one. My dishwasher quit working. First American sent a tech who said the dishwasher had to be replaced. First American said they’re going to replace it. And then a tech showed up asking about the dishwasher because he’s supposed to install it, but I have never seen it. He called First American and then told them that he came out to give a second opinion. This happened mid-July. First American set us an order, but they didn't order the dishwasher until the 30th of July.

One of the worst home warranty companies I have ever dealt with. Half the time customer service doesn't know what's going on, I get disconnected on the recording constantly. This afternoon alone I've spent 2 hrs alone talking to customer service and the contractor. Paperwork wasn't filed correctly so contractor couldn't schedule... then when we finally get it scheduled the service request gets canceled.

After 2 hours on the phone and having to repeat myself to each rep after being transferred many times, it's like no one listens to what you're telling them. I explained the situation and the response has almost nothing to do with the problem that needs to be addressed. When asking to speak to a manager I was told to call back during business hours (it was 1pm). When I asked, "Isn't it business hours right now," all they would tell me is that I needed to call back.

We are currently trying to have our AC fixed for the 2nd time in 2 months. Yesterday they dispatched a contractor who told me they need to send someone else because he could not fix the AC. They keep telling me they can't dispatch another company until they receive the report from the first contractor. However we are currently in another heat wave with excessive heat warning and temperatures of 110-111 degrees. I have pets and a 9 month old baby I watch and my house is getting over 95 degrees inside. They continue to stall when they should be treating this as an emergency. The AC should have been fixed properly the first time but instead they just keep collecting $75 every time claiming it is now a new claim. I have been calling over and over again but no one seems to want to help get this issue resolved.

I asked the seller for a warranty when I bought the house and they put in First American. I filed a claim with them and I had a pretty shoddy experience with the company that they sent. The first guy that they sent was an idiot. He was late by two hours and he didn't call me. He didn’t do anything at all. Then he charged me $95 and I paid it. But he didn’t turn in that I had paid it. I also called the company to told them that the problem wasn’t fixed. So for the second time, they sent the same person out. But he was late again, so I called the company. The rep said he was about to try to reschedule it for tomorrow but I told him I’ve already taken off work so he can’t reschedule. He then said the guy will come that night. But at 11 that night I called to cancel it. He was supposed to be there at noon but he never showed up.

When I first bought my home, I had different options. The homeowners that I bought the house from had First American. I figured if they liked it, I would like it, too. I have been with First American for 11 years and I like the program. The claims process has been simple. I always like to talk to a person so I always call in and let them know what's going on. They will then ask me basic things. Sometimes, whoever is on the phone points it out for me. They tell me that they have a contractor and that they'll send me an email and the contractor will call within 48 hours. They always call me normally the next day and they always give me their information just in case I want to call them or they don't call me.

I've had several homes and acquiring a home warranty was the best thing to do. On July 2nd, I submitted a claim on the refrigerator with First American Home Warranty and it was difficult at first because the guy the first guy they gave me did not fix it, did not return my calls and did not show up at all. It was a mess and a nightmare. Our back and forth took two weeks and I was ready to throw him out in the street. I would not recommend my experience with that company to anybody. Then First American gave me a guy from a different company who's work was outstanding and everything was repaired.

The first issue I had on June 29th 2017 was resolved on Aug 4th 2017. It took 5 weeks to resolve the issue with A/C and I was left without any A/C for the peak summer and living with a baby at home. The problem reoccurred on Aug 19th 2017 and is yet to be resolved. Pretty much the whole summer I was without A/C and living with an infant at home. After paying all the premiums, 95$ per visit and 200$ for the contractor on some fees for the first visit, which lasted only few days, I am being asked to pay another 200$ to the contractor for the same A/C issue. I was stripped of A/C for the whole summer and paying a lot of money for no reason. Is this how the company works. Does everybody face the same issue. Is there anybody who can take action on this company.

First American replaced our A/C Unit with one that is not cooling our house. It can maintain a temperature, but it does not cool. Just last night, we lowered temp 2 degrees, and 5 hours later, the temp was the same. The customer service is polite, but they are only scripted to send out a contractor that has been rude and dishonest. After spending an additional $1,090 out of pocket, we're still having a problem. We've complained of the problem a couple times now, but still no solution. They wear you down mentally by fixing the problem. They've only patched the problem by saying the A/C unit meets specs... Those specs don't matter if it's not cooling the house like the old unit. NEVER AGAIN.

My realtor got me on First American Home Warranty and I've already submitted several claims. There's a little wait when calling them up but it's smooth sailing as soon as I get on the phone with them. I like the fact that the people who I get in touch with on the phone speak really good English, so it really helps to have call centers being stateside. Then it takes 48 hours to have a tech out. I had a broken pipe a month ago so they paid the coverage. The tech who came out was very punctual and really professional. I have a curious mind and the techs let me stick around and watch them work and it's nice of them. My HVAC system was also leaking so they sent over a contractor who got it fixed in no time. There was a claim I had before that couldn’t be fixed the first visit because the techs needed extra equipment and they came back and resolved the problem in a couple of days so it worked out for me. Also, I had a garbage disposal replaced a year ago.

I had a home protection for years which I was never happy with. My daughter has coverage with First American and she said that I should go with their service. I looked into it and I got them. I have submitted claims online over the years and it's easy to do. I had a plumber and an electrician come out and I was satisfied with both of them. They were both gentlemen and did a more than adequate job. They took care of the issues I had and even though they were able to do that in a very short period of time, I still had to pay them the $65. But I was glad they were able to fix the problems.

NO U.S. customer service. It's all in Central American and Pacific Islands. They are robots. They all use the same verbiage and struggle to think outside the charts they are given to answer questions. I had a broken water heater. An electric one. They sent out Ideal Services, which sent a tech that didn't know how to test electrical wires. He told me (and First American) that he is a plumber, not an electrician, and that he would need to have a shut off switch installed right next to the water unit to make sure it was turned off… PER CODE!!! The circuit breaker for the heater was 20 feet away, well within code. Conveniently, Ideal Services also has an electrical division that could take care of this "code violation" for around $650. I had to fight and argue with First American about how this guy was just trying to scam some more business for his company.

When we bought the house, the realtor suggested First American. We use the phone when making a claim and they’ve responded quickly every time. It’s been a great experience. The representatives have always been very pleasant and they answered questions. We had a couple of issues with some of the technicians but nothing major and First American has always taken care of it. When they come out, they’ll look at the problem and usually, they can fix it. They’ve been up to our standards but there was a miscommunication when the plumbers cut a hole in the wall and they fixed the pipe but didn’t replace the drywall. The plumber said they don't do drywalls and we’ll have to call First American. Somebody else would have to come out and do it. But I've never had too much of an issue with it. When the technicians repair something, it stays repaired.

Some of my equipment were getting a little older and I felt more comfortable with a protection plan. I've been dealing with Dominion Products for limited things like plumbing. It worked so good but I figured I would branch out and get a more extensive plan. And First American got an extensive plan. I submitted my first claim with my refrigerator and it was excellent. When I called them, they jumped right on the case for me. They sent the man the next day who diagnosed the problem, but he didn’t have a particular fan to go in the back of my freezer. So, he ordered it and had it come to my house. He gave me his number and told me to call him when it comes in. He came directly after I got it and put it in. It was a wonderful experience and I had no more trouble with my refrigerator.

My realtor recommended First American to me and I bought their warranty. When I called for support to figure out how to submit the claim I had, their reps were informative and helpful. They called me back pretty quickly and took a little while to schedule an appointment. Then the technicians came and they were great. They needed to change the light switches and brought the stuff. They fixed everything and the repair was quick and simple. It was also effective and it was only $75. I wish I could say the same about some other issues I have going on that I haven't made a claim about because I wanted to call somebody else.

I needed a home warranty and went with First American Home Buyers Protection due to their price and coverage. Once I get a chance to speak to a human being, submitting a claim is good. But I don't like and I don't trust their telephone tree and I have trouble believing that the telephone trees are going to get all the information that I needed to get to know about a claim. Still, the claims representatives are fine and the technicians who came have all been very good. Also, the quality of work that's been performed has been excellent. It's been all that I expected with First American.

I'm a realtor in Chester County and I have access to home warranties. I was with American Home Shield before but my friend, Debbie, left AHS and went to First American, so I moved along with her for my own personal house insurance. But they were always slow. If you have an emergency, you're screwed because nothing is going to happen for the first two or three days and you'll probably wind up calling the contractor. The contractors are very slow in contacting you. I don't know whether they don't have enough contractors or they don't pay their bills and nobody wants to work for them. Most of the contractors are good tradesmen and they're very good at what they do if you can get them.

We've had a good response from First American. Submitting a claim has been very good. And their claims rep and technicians have been very good as well.

I have home warranties in all my properties and I've used First American Home Warranty on and off for years. Then I wanted to test them out again. Submitting a claim with them is good and the process was easy whether I do it over the phone or through online. But they should make signing on to their web page easier. Still, interacting with their claims representatives and technicians, was good, too.

First American home warranty came with my house. Submitting a claim to them has been easy and I can do it all online. The technicians have been fine and the only people that I've had a problem with is Sears scheduling department. They're terrible but that has nothing to to do with First American. Their quality of work has been great and my experience with them has been very convenient.

I needed a home warranty and I heard about First American being the best so I went with them. Their claims process was real easy and their reps were proficient and on time. They also understood what my issue was and processed my claims without any problems. Also, the technicians have been good mannered and they provided very good quality work.

When I purchased a home five years ago, First American Home Buyers Protection was included in the first year and I’ve renewed it every year since then. I compared their plan with the other warranty companies, what they have to offer and it seems like it’s a better choice. Normally, I submit a claim online and it’s very quick and easy. It takes five minutes or less. Usually, I get an e-mail almost immediately confirming it with the contractor that’s assigned to whatever task it is and the contractor will contact me by the next business day. I have called in a couple of times and their reps were very courteous. They’ve taken care of everything very well for me. I’m very happy with the quality of their work. Overall, I’m very satisfied with First American and I’ve recommended it to friends as well, and I will continue to do business with them at least for the foreseeable future.

I had a different home warranty provider but they went up too high on the price ladder. We didn’t want that and I couldn't pay for that so I went with First American. They helped me with submitting claims. They listened to me and I explained what was wrong and they came out. The only thing wrong there is they don't pay for the machine. Like when my ice maker was not working right and it's freezing up the technician they sent explained everything that was wrong there and how much it's going to cost me. It turns out that they don't take care of that part. They have to send it away and get it back and it would cost too much money. I just told him if I decide to let him do it I'll call him back. So I just had to just fool around with it and see if I could fix it myself. But still First American don't give you the runaround and are really straightforward and I would recommend that insurance.

We never know when something's going to go wrong so we looked into acquiring a home warranty to get our things covered. Our realtor suggested First American Home Warranty and I was sure she knew the good ones. She's a very good realtor and took care of us. First American has been fabulous. As far as we're concerned, it's a great company.

These guys just don't care about their customers AT ALL! I have had my A/C break twice since I bought my home almost 3 months ago. First American Home Warranty insists on using the worst A/C repair in the Dallas Fort Worth area North Star Mechanical and has sent them out both times. The first time I was still leasing the home back to the sellers and the repair guy came to do an evaluation and never came back. I'm dead serious when I say NEVER. The sellers moved out of the house because they had no A/C and when I moved in 2 weeks after there still was no A/C. Both First American Home Warranty and North Star Mechanical did zero follow up to ensure the job was being done!

A friend of mine recommended First American. It made sense to get a home warranty and so I got one from them.

First American reopened the claim for possible reimbursement for the work I had to pay with our own HVAC company to correct the mistakes the other contractor made. I was notified today that they are reimbursing us for the parts and labor for an overlooked drain stoppage, coils being cleaned, and a correct thermostat being installed. Our total bill was a little over $239. We are being reimbursed roughly $226. So we ended up having to eat the sales tax. I can deal with that. My faith in this company has been restored. Had the original contractor done what they should've done, this all could've been avoided. A lot of needless stress and wasted time.

For one year, we had a different home warranty company that the previous home owners paid for but we did not like this company, so we got First American Home Warranty. It's easy submitting a claim with them and it was good with the claims representatives. They're helpful too. I call them then they’ll tell me what thing to fix. It has been positive for the most part with the technicians as well. But the technician we had last time wasn't very nice. I was trying to explain and he was talking to me as if I didn't know what I was talking about. But I let him do his job and he fixed the problem so it didn't matter. Other than that, we never had a bad experience with First American and we’re happy with them.

I have tried to use my warranty contract twice (once for plumbing services, once for a broken AC unit) and could not be more displeased with the service and ethics displayed by this company. The representatives you speak to are difficult to understand and they sound like they're falling asleep whenever they talk. The "service" was absolutely terrible. I had to submit a claim for plumbing expenses that I incurred because a representative at First American incorrectly marked my issue as standard as opposed to an emergency due to flooding in my basement, and it was denied.

My experience with First American has been outstanding. I got it when I bought my home. It was negotiated by the people I was buying the house from and everything has been pretty good from the submission of the claim to the technician and the quality of work done. I just hope that when I refer someone I get something because I've been referring a lot of people.

I'm an old widow and I didn't want to bother my family members, so I thought of having a home warranty for my home and when I bought my house, it came with a First American Home Warranty. First American has been wonderful and I wouldn't give them up for anything. Their representatives have been very knowledgeable and always cheerful. When submitting a claim, they schedule the service visit then the technicians will come. I will pay the technicians a little bit of money and First American will take care of the rest. The only thing was that when they tried to fix the microwave, the technician had to come back twice and the microwave couldn't get fixed. We then had to buy a new microwave and my check for the new microwave came in three days.

The A/C was not cooling my house. It felt we had it on fan mode. We called First American Home Warranty and they took the order. The contractor was contacted by them. The contractor called me to take care of the situation.

We cancelled back in June due to years of bad service. Then in August we discovered they were still taking money out of our account for 2 months. I called on Aug 7th and told I was correct that we had cancelled properly but they didn't stop the payments. So they said within 10 days we'd have our money in our bank. In 10 days nothing. I called and they kept trying to say they paid on the 7th. I called and talked with our bank. Nope. No money. I called First American again in 18th. The next guy says nope, not approved on 7th but approved that day. Hmmm. Suspicious. Said would be in our account in 5 days. 2 days later on a Saturday I lost my debit card and had to cancel and get new number.

We got a home warranty from First American when we purchased our home. They were recommended through the agent that we got our house from. When I called in to submit a claim with them, it went smoothly and I had no problems whatsoever. My interaction with the claims representative was perfect. He was very knowledgeable, took his time to speak with me when I asked questions, and explained things to me so I can understand them. So far, so good — My air conditioner is now working great.

Someone I know uses First American and think it's a great idea and suggested I also sign up for a home warranty so I did last July. I called in a claim when I had a problem with my washing machine and I had a call back within 24 hours. Then the tech came out within a short period of time and diagnosed it. They had to order a part, came back and solved the problem. The washing machine was perfect and good to go after the repair. I was very satisfied and I'm glad that the warranty was available when I needed it.

First American came with the house when we bought it and claim submission has been easy, however the representatives weren’t very accommodating and we actually had to talk to a supervisor. In the initial process of putting in the claim, they told us which company we're using and we told them we preferred to go down on the list. I really did not want that one contractor because of the way he had talked to us before and he was totally non-responsive. When they sent the claim in and the guy didn’t even call us back. So we didn’t want that guy because if we take time off work for him to come, we needed a reliable source.

A neighbor referred First American to us. He said that they were a good company to deal with and that they had a good reputation, and that they had the job done. And then I did some looking around online and at some of the reviews just to validate that before choosing them. Their claims process has been very good and doing it online or over the phone is pretty simple.

Toilet was leaking at the base. The repairman replaced the wax ring. He said the Flange was too high and needed to be replaced. He set the toilet and it continued to leak. I called again. A second plumber looked at the toilet, did not touch it and wait. It would cost 325.00 to repair it. When I called First American Home warranty about the issue they said plumbing and sewer is covered but repairing the flange was a modification.

I just purchased a house. We had 2 inspections on the AC unit. But inspection passed. They said the units are fine. 1 month later the units stop cooling. FAHW send out tech. FAHW said someone had damaged the fins is why it's not cooling. And they will not replace. Maybe the former owner damaged the fins. But they aren't covered under the home warranty. I'm the owner now. So the AC doesn't work and they won't replace it.

I work for realtors and they use the services of First American Home Warranty. I was buying a new house and got a warranty from First American. Submitting a claim with them was good, except if I do it over the phone. It was hard to figure out how to submit the claim if I wanted to file claims for the washer and the dryer at the same time, but I figured this out. The claims representative was really good to work with. The technician was super nice and knew what he was doing, and I had positive interactions with him. Once he figured out what the issue was, he was able to fix it, and the quality of work that he did was good. All in all, I had a super smooth and easy experience with First American.

I was a previous customer of First American and because of that, when I called them, the gal said I could get service right away and I didn't need have to wait 30 days. I'm widowed so getting a home warranty makes more sense. My sons were constantly working and it was easier that way. The reps were very nice when I called in my claims and they took care of everything right away. The technicians who came out were also great and fast. My first claim was for my oven and I had good service from the guy who repaired it. Then I had a problem with the spa where it took a week for the tech to come out and three weeks to find the part they needed. A contractor also came out to work on the ice maker of my refrigerator and I was satisfied with their work. They brought with them a part but it wasn't the right one and I waited a week for them to get it. It would've been nice if they could've fixed it the same day.

I filed a claim because I had 3 inches of raw sewage backed up in my bath tub's total blockage of main sewer line. House was uninhabitable. According to my warranty they were to respond within 3 hours and schedule within 24 hours. I did receive a phone call but he was working on getting something scheduled because he had service set up for 5 days later. I contacted AHW later and was informed they had 8 hours to contact me. I received a call from a plumbing company 3 days later. Needless to say I had to pay out of pocket.

I have 3 policies with First American home warranty. Unfortunately 2 of my AC in different property broke in 112 degree summer time in Arizona. One happened on Wednesday. According to their policy they won't respond for 2 days then it was weekend so it was 4 days before they even send somebody there. I was getting sick because of heat. They offered to buy portable AC about $150. Went to Home Depot. The cheapest one was about $400-700 so I end up buying a fan only which did not help at all. I called my AC guy. He came and fix it at no time. They won't reimburse me for repair ($185) because their reimbursement is not guaranteed.

We have used First American 3 times now. We bought the premium package and have never missed a payment. The first experience was OK. The next two are what I would call nightmares. It took 3 months for them to finally replace a microwave that 3 techs could not fix after ordered part, new appointment, didn't work, new ordered part, new appointment, still did not work. When they offered a replacement ($1400) microwave we assumed the 3 techs that had been to our house to repair, provided dimensions and type. NOPE - they are not responsible for that. So, the microwave showed up, didn't fit and their contracted installers recommended I reject it. So, I did and then was charged a restocking fee.

It is not fair that I live in an area where temperatures can get dangerously high and I have to wait for a service man to come out sometimes for days to fix an a/c. I do not get compensated for the money I have to fork out for gas and a hotel room because I have 3 children and no a/c. How is it fair that I have to leave my own house because the warranty has no 24/7 contractors? Then I get terrible customer service over the phone because they do not care. They get some at work and go home to a nice cool house. I am so fed up and if the seller would not have purchased it I would be with another company. My sister in law has another company that sends out services promptly. I may just have to pay my own warranty and let this one run out. Sorry First American Home Warranty, but you need better customer services and to treat a/c and leaks as emergencies!

My best friend seemed pleased with First American so I never looked to anyone else. I've had several claims before which I mostly submitted over the phone. It's very easy and their reps have been good. They respond quickly and update me either through phone or email.

Submitting a claim with First American has been really good. I appreciate their quickness and promptness and it's easy to use the website to do a repair. Their reps have been really professional and courteous. The technicians that have come out to our house have also been really good. They repaired different things over the years and everything has held up really well. The only one I had any problems with was the guy that put in the new garage motor springs and hinges. He was saying a lot of things that I needed that wasn't covered under the warranty and I ended up paying quite a bit for that.

The worst customer service I've experienced. It has been 2 months since we make the claim and the problem is still far to be solved. The washer is broken, the contractor that First American assigned didn't fix the problem, so First American Home Warranty agreed to replace the Washer. But the purchase department can't find a washer that is similar like our current one LG model, and the similar size that can fit the space, so First American Home Warranty agreed to cash out which is $1300 including labor and accessories. We agreed.

I purchased this home warranty for one complete year and pay for it upfront. Now that my air conditioning needs to be replaced they sent somebody out here and found out the compressor is no good but yet instead of them paying for it because I pay for my home warranty they want me to come out of my pocket for an additional $424 to help get my air conditioner repair. This company sucks and if this is type of business that they going to do as soon as my year is up. I will be cancelling and would not prescribed to them anymore because you don't state that you may be out of pocket least 400 some dollars when you sent someone out to my house to find out what's going on with my air conditioning and then you try to use some type of law about California that everyone should be energy-efficient and we should all be using the same amount of energy because we live in California to meet us a bunch of **.

FAHBPC's website is not user friendly and they don't appear to cover preventive maintenance. It seems easy enough to create an account but then I have been unable to login and they don't have a help desk for the site. Phone reps are good.

We've always had home warranty just in case things break. A friend told us about First American, and we liked their rates and coverage. We called to submit our claim and the experience was easy. The technicians were very helpful and professional. They had to come back twice, but it was because we had lost the AC running before they came the first time, and they knew that they were gonna have to come back.

I love First American Home Warranty. They're great and they’ve helped me out so many times. We’ve had many rental properties wherein at one time, we had 14 of them. I had many of them on another home warranty until about 10 years ago, somebody told me that First American is very reliable. And so, we've always used them.

We used First American Home Warranty from our last house. The real estate agent had already set it up as a warranty and it was part of a deal. Submitting a claim was smooth and easy. I did a claim on my first house and then as soon as we moved in to this house, we had an incident with the water heater. The contractors who came were fine. They cleaned up everything and were respectful. Everything is still working so the quality of their work is good.

I purchased a home in Nov 2016 and it came with a warranty from First American Home Warranty. The first time I used the warranty, it was for a problem with my pool pump heater display. I paid the $65 for the "service call" and the provider came out an entire week later. The digital display was inoperable so instead of just replacing it with a new display ($75 online), they replaced it with a used display along with a used heater cover in worse shape than my cover. The technician said they are not required to use new replacement parts and had a lot of used ones lying around.

I called on Aug 10 to open a claim on the day my dryer stopped working. They assigned a contractor that never called & would not respond to my phone messages. Today, August 15, First American finally agreed to assign a new contractor. They supposedly are coming on Thursday. If they show up, my guess is they will have to order parts which will take another week. Terrible customer service!

I've had a couple of different claims with First American and they were able to send someone out and get the problems fixed pretty quick. I had a claim on a garbage disposal and they replaced it. Then when I had a clogged drain issue, I told First American to send the same company that they sent before and that I like working with but they sent a guy from Sail. I was wondering why they would send somebody from Sail that’s over an hour away when they got a company in Raleigh that's right around the corner. That doesn't make sense to me. I also had the line drain clogged with my HVAC. The lines needed to be cleaned but First American sent a plumber to clean the line out. When the plumber got here, he said he can’t do the job, so it took three other phone calls to get the problem straightened.

The claims process was easy. My husband calls the claim in and their representatives have been friendly, helpful and knowledgeable. Also, the technicians who came to our home have always been polite. They also seemed to be friendlier and more knowledgeable than some of the other technicians we had out in the past before we took out the insurance. For instance, the first comment of the people who came out to service our heat pumps every six months was that our heat pump was getting old and that we might want to consider a new one. Conversely, the technicians from First American who come out never make any comments. They do the job and know what they're talking about. And so far, we've had good results. We've made a point to recommend First American every time somebody brings something up because they may want to try it.

Waiting now 4 weeks for the AC repair. An almost 10 year customer of First American Home Warranty and about to switch. I took time to review every report about them on this site in detail and realize now that the problem with FAHW is their customer service processes and service levels. Agents are mostly courteous and well informed. So it is NOT the agents in general. What they lack is an effective follow up system for ensuring work orders get immediate follow up and customers are not inconvenienced. Instead they document status of work orders and only follow up re-actively when the customer (like me) is angry that no one called them back. In short, customer service is not accountable for making sure customers are getting what they NEED but rather they let things go at whatever pace it takes.

I had American Home Shield for a long time. I was put through this program when I purchased the house and had it since then. Overall, I’m okay with how the AHS reps respond to claims I submit and the quality of work the contractors do. But depending on how busy the reps are or contractor’s experience and different people’s attitude, experience is different. As long as everything works, that's fine with me.

I had a very good experience with First American. It was the hot season then and there has been an issue with our air conditioner unit upstairs. They sent someone out after our claim. They analyzed it and it was a heating problem and they got it working just fine. It went exactly as it should be although there was a little bit of a delay because of the person that they recommend it to. They were just busy and it took them about a week to get here. We're not upstairs that much, so it was okay. I have waited for them instead of getting another contractor.

I have read similar reviews. First American used to be a good company but something has changed. I made a call to them for my broken dryer. I was appointed Sears to come out 4 days later. I waited all day for them but they never showed or called. I called First American the next day and they didn't know why Sears didn't come out or call but they rescheduled me for 3 weeks later claiming that is the soonest they could have someone out to "my area". When I talked to the Sears rep in the Philippines she told me the same thing... first appointment would be in 3 weeks.

As a woman owning a house where people come in and tell me I need repairs that don't need to be done, having a home warranty is my way of protecting myself. I've had a couple of other providers that I didn't like. I didn’t find their warranty to be very good. But with First American, my overall experience has been effective and efficient. I submitted a claim with them online and I received a call within a couple of hours. And the repair was done the following day. The heating and air person fixed the problem right away. It was very simple and no parts were required. The quality of work has been excellent.

Right now I'm very disappointed with First American Home Warranty because I've been waiting for this man to come to my house to fix the plumbing problem we've had. He had me sitting at home from 3:00 to 5:00 and he still hasn't shown up or responded to my emails or text. Before this issue happened the technicians who come out here were okay. Submitting a claim with them was fine and I do it through emails. But currently at this time I am very dissatisfied.

I had a hot water heater not supplying sufficient hot water, sent repairman who said since he could not see into the heater I would need a licensed plumber to come flush the tank for $200 before they would look at replacing; so no work was done. The recent complaint is about my washing machine, it would not start or finish cycle. 2 months ago this was initiated; they sent appliance repairman, another $65.00 service call, they did not have the parts so had to be ordered. 2 weeks they arrive, that part did not fix the problem so need new part, 2 weeks again wrong part and this time the machine flooded my basement. Called First American, they do not cover damage from faulty equipment, but they do understand my frustration. Every time they were called I was promised a call the next day which never occurred.

One of my neighbors told me he had First American he thought it was worth having. So, I checked into it and got it too. Having claims, I prefer to talk to people rather than machines. So, sometimes, that is a little process you have to work through. Their reps are always helpful and make it as easy as they can. But with the technicians, sometimes that's questionable, one in particular. Well, I don't know the whole process, but they just kind of talked you into things that you don't need. Instead of just taking care of the problem, they want to add some costs so they can make more money.

When we purchased this home nine years ago, it came as a packaged deal. The inconvenience of changing to something else was our reason for keeping First American. We’ve had both good and absolutely horrific service. One particular experience happened two months ago. We had a nine year old microwave that has been repaired three times before and literally the boards were worn out. They wanted to replace it with identical boards but it is impossible because they don’t make identical anymore. It took six weeks to get a replacement. That is a bunch of BS. I could go down to Sears, Home Depot and shell out 200 bucks and have one handed to me. Although they keep sending the wrong people to install it, we love the new microwave. It’s the same as the old, also from Maytag, with interchangeable parts. You get used to the convenience of having a microwave, and the advancements are fantastic.

Submitting a claim to First American Home Warranty is relatively easy. I call them up because it's easier when I remember or have information before me. But twice, I had to follow up and even when I did a follow up on the same item, I still had to pay co-pay. The claims representatives were friendly and helpful and I had outstanding interactions with the technicians. So far it has been the same company and the same technicians a lot of times. A few times, I knew who the technicians were because of the area I’m in. The work is always good but what I’d like is to know their recommendations or advice if the item they are fixing is getting close to having taken out because I don’t want it to sit down and break altogether when I’ve already put all the lights back in that I possibly can.

I took First American home warranty when I bought my house and there's been no problem when submitting claims. I submit the claim usually by calling and the reps are really good. They get back to me in a timely fashion then they have a technician in one or two days. The technicians are very knowledgeable and friendly. They do their work and go, and their work is always good. The furnace went out in January and the washer went out a couple of months ago. I was worried about the problem and First American took care of them. It's been a pleasant experience and I have recommended First American.

I compared prices, coverage and co-pays of different home warranty companies and First American's price was a little bit better so I went with them. Submitting a claim with them has been easy and my experience has been good. Also, their techs have been very professional, polite and the quality of their work has been excellent. I plan to sign up again next year.

Still ongoing, my AC was approved for replacement on 01 Aug 2017 according to the e-mail and the entry on my FAHW login page. I called contractor on the 04 Aug twice to setup install time and got no answer. Called FAHW on the 4th for an update if any and was told there was none. Called FAHW at 1434 7 August 2017. Transferred twice. They attempted to contact the contractor 3 times with no results. They will assign someone to follow up with me tomorrow (never happened). Contacted FAHW 1408 on 8 Aug 2017 due to no response or call from the warranty company and after a transfer to claims and being on hold for 14 minutes was told “Samantha” with claims resolution was assigned my claim and should have a response to me by the end of the day. I asked if there is a special extension number and the service rep stated the 800 number and use option 2.

4 outlets in my kitchen went out. FAHW sent same technician twice, didn't fix it. No show on third time. Later they called me, saying the issue is not covered because of lack of power capacity. I requested for second opinion. They told me to hire my own second opinion. I hired one from Amazon Home Services. And the new technician fixed the issue within half an hour. FAHW refused to reimburse me. And I still need to pay FAHW the service fee $65.

I've been here for 10 years. I've submitted a lot of claims and I've never had any problems. Whoever I’m speaking with on the phone, they talk to me well and take their time with me. I have called at 3:00 o'clock in the morning and no matter what time I call, they're always polite. They're good at their jobs. If I call on a Thursday, the technicians will come out on Monday or Tuesday. When I ask questions, they try to explain it to me as well as I can understand and they're always good answering.

A neighbor told me that First American's one of the best ones so I signed up with them. Submitting claims with them has been excellent. I either call them or do it online. I recently filed a claim for my pool heater and within 24 hours, somebody called me to come out and take a look at it. The first company that First American sent out said that they needed to replace the heater. Then they came back and said they needed to take pictures of it. So they went out, took pictures of it and said that the thing has been on fire. But it's a 400,000 BTU heater and it catches on fire inside because it heats the water. First American had to get a second opinion from another company who said that it's normal wear and tear. So they got rid of the first tech and went with the second one.

The warranty sounds good but they will not be your advocate when the service provider service is poor. I hadn't had a service request all year. Finally needed my AC fixed and went 12 days without AC because First American believed the lie the service provider kept telling them that my part was not available. I had my AC fixed on my own and was told I could not be reimbursed. First Warranty hung up on me three times. One rep didn't even want to deal with me so she said nothing. Just transferred me to someone else. I was told that if my AC wasn't fixed they would transfer it to another provider but they never would transfer the request. I never had this problem with American Home Shield.

We had a slab leak at my home last December. According to all contractors and home owner insurance, the best way to fix the leak was to reroute the pipe. First American, however, refused that and will only stick to a fictitious quote of drilling the slab at a price that no one could have done it. Furthermore, when I asked them for the quote, they were unwilling to provide the quote. Even based on the word of the plumber they sent, they could not fix the leak for the price that First American quoted me over the phone. In the end I had to cover most of the repair myself. I was their customer for 6 years, and when I needed them they cheated me instead. I will never use them nor recommend them to anyone I know again.

When I bought my home, the warranty with First American came with the house and I kept it because it takes care of things and saves me money. One time, I had an air conditioning system went out upstairs and they replaced everything. It was about $8,000 but I paid $65. I've also had hot water tanks and washer that went out, attic fans that have gone out and the downstairs furnace worked on several times. But they bent the blade on the attic fan that went out and it vibrated really bad so I wasn’t real happy with it. Eventually, they had to replace the whole piece that sticks out through the roof. But the repairs of the hot water heater and washer turned out great.

IF you get them to answer the phone, be prepared to be on hold for at least a half hour, then they gave sub par contractor who won't answer their phone!! It has been 3 days without AC in 100+ weather and still haven't been out!!' They are the worst!!! And then I promise they will have to "order" a part!! Had them for my dishwasher and the terrible company they sent out took 3 weeks to fix and still isn't fixed. I called back and they said they've closed that claim and I would have to start a new one and pay the co pay again!!! They are terrible. I'm going to cancel the policy and go with a better company. This one stinks!!!

When I bought my house, the seller had First American on it for us. I kept it to cut down on the expenses. It was easy to get a hold of their claims reps. I needed service for the roll up door 2 months ago and they were able to send out a technician as soon as possible. The technicians were good, got the job done quickly, willing to talk and very friendly. It was a good experience and I’d recommend First American to others.

I just bought a home and my realtor signed me up with First American. I started with them last March. The first guy I talked to about a claim did not write down the order correctly. We also couldn’t understand each other. He wouldn't shut up long enough for me to tell him what I'm calling about. Talking to him was not a pleasant experience. He should have a little respect for the people he's talking to. I got the order through and the service guy came out here. However, he had only one item on the list, instead of the few items that I requested to see. But, everything else is fine. He was very prompt and didn’t make a mess as well. He made some phone calls and First American approved it. Overall, they helped me out a lot and I had a pretty good experience with them.

We purchased our current home and the seller gave us a year's warranty with First American and we just continued. There's a lot of things that break every year, especially for the used house so it was beneficial for me. And I'm not so handy, so it works to pay for the service fee than if I do it myself. Submitting a claim is easy and I'm pretty busy during the weekdays so I appreciate that they take claims even on weekends. I usually call the claims in and the claims representatives schedule a contractor right away. There was one time that the contractor didn't show up on the schedule and their representative was able to find another one.

When I bought the house, the people that I bought the house from had put the First American warranty on it for six months for me, then I kept it on there. I usually call First American and talk with somebody on the phone to submit a claim, and all the reps have been very good and helpful. When I first moved into the house, I was having issues with everything. I called First American and told them that something was wrong with my breaker box, but the technicians would just take a leg out and stick it in a different hole each time. I told them that they'll burn and blow the house up in doing that and I needed a new breaker box. There are no more legs there and they must come out and replace the whole switch breaker box if the breaker has an issue again.

We returned home after a week away, in the end of July, in the South, to find our entire 2nd floor was over 90 degrees and the AC unit was making a loud noise. We immediately filed a claim on 7/29. FAHW failed to get a contractor to us until 8/1. They were able to diagnose the problem and very promptly filed the paperwork and request to repair on 8/1. On 8/2, we spoke with FAHW multiple times over the phone and were assured the work order was in place and the new compressor had been ordered. As of 8/4, we still have NO working AC, with 3 young children (one is an infant) and 2 adults and 2 dogs in the house.