First American Home Warranty Reviews

My wife found the First American policy and we’ve had it for a year now. I had a claim concerning a broken garage door and the response was excellent. The gentleman came out at the time he indicated, fixed the door, and even did some additional work, which we're very pleased with. We normally file claims over the phone and the process is excellent. The reps and the contractors are all very good. Everything has been wonderful. First American is a very good company and we are very pleased with them. I tell my friends to sign up for the policy without reservations.

I bought the house and First American came with it. Also, my realtor recommends them. When I submit a claim I call them on the phone to their 1800 number and talk to one of the representatives. Their reps are friendly and then they select one of their local company contractors to come out and do it within 24 to 48 hours. So far, they’ve been pretty close to that. Then they schedule a time to come out and fix the problem. The techs they've sent are friendly and their quality of work has been pretty good.

I had the money when I closed the house and I got First American Home Warranty. A couple of the claim reps were good except one or two who was really nasty. The one lady that I was trying to talk to told me to complain to the department but she didn’t give me a number, she just hung up on me. I have an issue with a refrigerator and their technician has come out here three to four times to work on it. The first time, the man came out and said that the compressor was gone but we wound up with another technician to come out because I couldn't do without a refrigerator for a long time.

The house I bought was fine and I paid the home warranty. I have only used my warranty four times over the last 12 years and I submit claims over the phone. I had a water leak in the foundation, and First American didn't cover but less than a quarter of it, so I had to pay the rest out of my pocket. I thought this last claim would have covered more than just what they did and I was a little unhappy. Other than that, it isn’t worth ** about. My experience with First American wasn't like anything worth fantasizing over but they have been good to me.

We had an issue with our a/c not blowing much air. We contacted FAHW. They assigned us a contractor. They called to set up an appointment. We told them it was a manufactured home. They said, "We don't work on manufactured homes". Called back FAHW. We told them the issue. We need a contractor who works on manufactured homes. They assigned another contractor. They called to set up an appointment. We asked if they work on manufactured homes. They said yes.

I got First American Home Warranty to protect my house but I had nothing but trouble with them. When I submit a claim, I call them up and tell them I have a situation but they just use low budget vendors. The quality of the people that came out was just too low and they were not very good technicians. And when they come out, they charge $75, they fix the problem and then they leave. Now, if I call again, I have to pay another $75. With my stove, they couldn’t fix it right and it took them five times to fix it. I had no oven to use during the holidays. They knew that and they didn’t care. My refrigerator situation took at least a year to resolve. They chose guys that don’t know what they’re doing. Then they low ball you like my refrigerator. They gave me a refrigerator that’s nothing like my other one. Then my air conditioning just blew up and I had to pay $3,000 out of pocket. I’ve been fighting with them tooth and nails about it.

When I request a claim at First American, I usually make a phone call. Here, I get to speak to a representative to get a claim started. I tried doing it online but I never got a good response. And if I don't hear from whoever they're giving me, I contact the contractors myself. So far, my experience has been good the past couple of years. Though we had some difficulty working with them eight years ago, we were able to finally work it out after four months.

I've had two things break and magically neither were covered even though I had coverage. Little loopholes kept them from helping me, so I've been wasting my money with them. More though on the first call out, I received the bill for the call out and called and paid it. I received a confirmation number. Then next month the same bill was sent to me. I called to find out what happened and the con # I received was not there and a charge of $60 was on that day.

When I bought this house last year, First American Home Buyers came with its purchase. We needed them on two occasions - one was for a dishwasher and the other was for my a/c. We had a bad experience with them on the a/c because they said it needed some work done and they sent a repairman down to come make a repair. And instead of making a repair, he made it worse and then they couldn't get a hold of him to honor his 30-day warranty. So, they called some other guy up here who told them he needed a new unit. I sent them pictures of what the first guy messed up and that I didn't need a unit because the second guy was trying to charge me $800 to put the new unit in.

Sometimes you have things break down, so I got a home warranty. I have insurance besides First American Home Warranty but I just chose something different. I felt like other home warranties weren't being fair. First American’s claim representatives were knowledgeable when I submitted a claim. They answered and got everything resolved then got me somebody in a matter of time. The technicians I had yesterday took care of the problem and went on their way. Their work has been good every time. It had been a good experience with First American and I’d refer them to somebody who needs it.

I had a good experience submitting a claim to First American. They were helpful and direct. I called up the number on the contract, told them what was wrong and they sent out a technician. The gentleman from GE was terrific, very helpful, and insightful. He was direct to the point, did what he was supposed to do, and did a great job. The whole experience has been quick, easy and painless. I'd tell friends First American responds quickly and are professional.

When I bought my house my realtor hooked me up with First American. I submitted a claim once and it has something to do with water usage around the house. My bill was high and I had to get somebody to come out and check and see if we had any type of leaks. I called and the rep was fine. He set everything up and the technicians came out and did what they needed to do. He checked for leaks and told me what was going on and we were good from there.

I submitted a claim to First American online which was very easy to do. Their website was very simple to navigate. The technician that came recently was very nice, very knowledgeable and very thorough. He was able to fix it the first time and it was a good experience. However, sometimes, the company that they assigned to fix the problem didn't call me. So, after two days, I had to call them and initiate that, which I shouldn't have done. Another thing would be their cost. I think about it every year if I would like to continue with First American or not. Every year, they keep raising my co-payment and that's a problem. The rate should either remain the same or go down.

I had been using a different home warranty company and had some issues. I did some research through a title company, got a referral and some other agents, and went with First American. The only issue I've had was that I have a special unit and the first time I called, I did because it's a unique unit that only certain people can service. I told them to send me out somebody who can fix it. They supposedly researched, but they sent me out someone who doesn't fix the unit. The service guy came and didn't fix my unit. He didn't tell me he can't fix it and I had to call First American to ask them what was going on. And they were like, "I guess he can't service that."

I have been paying for the appliance package. Well my refrigerator broke a month ago, and 3 technicians later... it is still just taking up space in my kitchen. I have never had repairs done to this refrigerator prior to when it just broke, but they are refusing to repair it because there was a prior repair done on the refrigerator I have no knowledge of because the appliances came with the house, and now somehow I am responsible for that. So for Thanksgiving... I have not refrigeration, and they said they would get me a mini fridge for $75.00. I asked what I needed to do to get it so I have some refrigeration for the holiday, and no response.

First American came by default when we purchased the house. Every year, I do research and then they keep being the more affordable home warranty company for what they include in their package. There's another one but it’s more expensive and it doesn’t include as much items. I get a better deal with First American. Their process of submitting a claim is also simple. However, sometimes it takes too much to get the service that I need but that’s because most of the contractors that they send aren’t local. They either come from Yuma, Arizona, a different state, or San Diego, which is two hours away from here. They rarely send someone that is a local contractor. They need to find more deals with local contractors. Nevertheless, I have recommended them multiple times to friends and family.

When I bought the house the warranty was passed on to me so I took over that and I’ve been getting First American for years now. I’ve used them four times already and I have the booklet that tells me what number to call for claims. It’s usually hard to talk directly to a person because you have to go through a lot of red tape. They do get you a live person but it takes a while so they have to make it a little easier. Otherwise First American has been fine. They assign somebody that specializes in that type of work to come over and they usually get the right kind of person that could find the problem. If they don’t find it the first time they’ll come back and get it fixed. I've felt satisfied with the work done but if they can’t get it fixed they’ll replace it with a new one.

Claim Avoidance. Exceeding normal wear and tear for a pool for a 10 year old house is unsubstantiated. Having your customers jump through hoops to pay out of pocket to dispute false diagnosis is a result of inadequate vendor choices and lacks customer focus by FAHW.

I wanted to have a home warranty company since I would know who the contractor would be, and First American was recommended by my daughter. I submit my claims online most of the time and it goes very smoothly. The claims representative I recently worked with was very good, very professional and worked with me closely. I had a problem and they worked through it with me to my satisfaction as well as theirs because the vendor wanted to charge me $2000 out of pocket above what First American was going to pay, which I thought was double. And together we found another vendor who charged just half of the amount. The technician was excellent and easy to get in touch with. He assessed what I needed on time, he did a good job and left my storage room very clean.

We had a problem just recently. The water was not stopping and we were getting repairs done from the hurricane so we had to have it stopped. It happened at night it was an emergency and First American Home Warranty didn’t have anybody, so we had to get our own plumber, which they gave us approval for. But now they’re trying to not cover it. One of the things they said was it wasn’t an emergency because we had another bathroom. The emergency isn’t going to the bathroom. It’s the water flooding into our house. We’ve had several claims with them and up until that point I’ve always had really good interactions with them, so hopefully we’ll get this settled.

First American had what I wanted. Submitting a claim over the phone was okay, but it’s been four months now and I’m still working on it. They finally said they’re going to replace our refrigerator. And this has been a hassle since I get a message every other day asking if I will accept the exchange. So, I got to go to my computer, check the model and see if it’s what my wife really wants. And I’ve got to call them back and tell them if I accept it or not. But overall, I'm satisfied with my experience.

First American has a website which is actually a portal and you can submit your claims there. It was super easy and they had pre-selected things for what you needed service for and the things I needed service for were right on that list so I did them, put in my request and got a call from the contractor that would do the work within 24 hours. I was able to do it all online through e-mail and through the portal that handled all the claims. We had two plumbing issues that needed to be fixed. We weren’t receiving hot water in some of the showers and then I had a faucet leak outside of the house.

When I submit a claim to First American, I just call their office and tell them if I have an issue. They then send someone out here within a reasonable time to verify it. Their claims reps had been all nice and friendly whenever I call. On the other hand, their technicians handled everything “business-like”. My experience with First American had been good. I appreciate them and recommended them to some other people.

They put forth maximum effort in denying your claim. The contracts are written to give as much wiggle room for them to avoid fixing as possible. What drove me over the edge was a claim for my microwave door. The door was cracked from a worn handle, so I could stick my pinky finger through the door into the unit. The company informed that the "primary function" of the unit is still intact, heating, and therefore not covered under the contract. I attached a picture of the contract to give you a feel for the wording. It's a bad sign when the "not covered" section contains more text than what is covered.

When I first bought my condo, First American was the warranty that came with it and I have two of their policy in two different places. Whenever I submit a claim with them, I sometimes do it online or over the phone. If I do it online, I just go to their website and sometimes, I can find my information and if I can’t, then I’d have to call. I had good dealings with their technicians except for the last one. He told me that in order to fix an item, there’s an additional $250 service cost, and if I wanted to go brand new, then it would be $450. He turns in the claim then gets back what the insurance company pays him. He sounded crooked to me so I just went to a third party that did it, put it in at the new cost with no rebate back to that guy.

Our warranty with First American was given to us when we purchased our home. For the two times we filed a claim with them, the process was not easy but it was good. The people sent over were professional and competent. The first time though, the technicians had to come back twice because they didn’t know what they were walking into and they had to order parts and things. That was two days when it could have been one. But they came back when they said they would and there was good communication. We’ve been happy with First American so far.

This company should be investigated by the offices of Attorneys General and State Commissioners of Insurance. I have been trying to get my refrigerator repaired for over two months. The pacifying answer is: "One of our customer service reps will call you before the end of the day." The end of that day has never arrived. I wonder why anyone would waste their money and time purchasing insurance from First American Home Insurance. My advice: STAY AWAY. I shall be contacting the Attorney General, The Commissioner of Insurance and the Better Business Bureau. This is not a threat, it is a promise!

We’ve had First American for several years now. When submitting a claim, I generally call and talk to their representatives about it. They take down the information like which appliance is wrong and I describe that to them. Then they set up the appointment with whoever’s going to do the service work. Usually, I'd have a call with the company within 24 hours and they let me know what day they’ll be out there to take care of it.

I’ve been using First American for four years. I usually submit a claim online and I never had a problem with it. Their technicians were on time, very professional, and they were in and out quickly. Their work has really good quality.

Submitting a claim to First American Home Warranty was easy. I spoke to someone over the phone and my interactions with the reps were very good. The technicians that have come to my home were very efficient, the quality of the work was very good and all work that they have done has been completed. Also, the coordination with the maintenance people was excellent. First American Home Warranty is very valuable to the homeowner.

You find out the service you pay for when something goes wrong. On Sunday, November 5, our hot water went out. As instructed, we submitted a claim through First American Home Warranty company who dispatched Advanced Appliance Services. They came out Tuesday (November 7) and lit the pilot light on the water heater and told me they were going to order the thermostat. On Thursday (November 9) I called back to check the status of the part, and it was NOT even ordered. So they proceeded to order the part in which it came in on Tuesday (November 14)… Defective. I’m not really sure how you can know a part is defective without installing it but ok… Fine. Then they had to order a replacement part… Guess what… That one came in on Friday (November 17) was defective too. So then they tell me, "Well now we are going to have the warranty company order the part."

Moved into new home and old furnace stops working 2nd day in. 18 days later I am still without a working furnace. First came delays with getting work spec'd and new furnace out to heating company. Then 3K in ductwork which I was told needed to be up to code (City has not inspected nor will they give me a confirmation that the work is up to code). New Furnace that was installed did not work and heating company did not want to help as they said "First American doesn't pay them well". I had to call 10 times to try and get someone to help at FA and am still not sure what is going to happen. Going to be one month without heat in winter. Total rip-off. Also new furnace was the cheapest crap that they could buy with no option for me to upgrade.

When I bought my house, the owners included First American in closing the deal and I’ve had them for about two years. Everything has been fine. When submitting a claim, I would call and get service typically within a few days. But the last one was a little bit confusing because my hot water unit leaked and when they came to inspect it, they said that it was not fixable. They gave us a free hot water heater based on the policy but they charged me for all the re-piping. So I was a little confused about that. They sent me a bill for $75 additionally for the company call on top of paying almost $600. Either they charge me to install the heater or I get my own person to install it. It wasn’t a complete talk to me.

My girlfriend is a real estate agent and she told me that she got First American to home buyers. I called in my claims to them and that went smoothly. The reps were professional. Also, in the beginning when the contractor called, they just rescheduled once. Otherwise, I'm satisfied with the work they've done.

Our warranty with First American was put in place for us when we purchased the home. We call them when we submit a claim and it usually takes 24 to 48 hours after that until we speak to a technician. The reps that we talked to and the technicians who came out were very courteous and we've been very satisfied with everything that we’ve had done through them. We would recommend First American to others.

First American was helpful. Even though we had to go back and forth a couple of times on some details it’s what I expected from the insurance claims. We’re able to use a technician that we want to use locally because of the timeframe and the job and everything went well.

This is a TERRIBLE company. I had an American Home Shield warranty for years. I moved to another state and as part of the close received a First American Home Warranty. I filed a claim for my dishwasher and the contracting company they assigned it to came by 2 days later. The guy asked me for the user's guide so he can better understand how the dishwasher should work. After looking at his phone for 5 mins, decided they needed to order a part and it would take 3 weeks to get in. 6 weeks later, I heard nothing from either the contractor or First American. I called several times and asked that they assign it to someone else.

First Repairman out stated he would order part... never did. Paid a second repairman to look at washer again, he couldn't fix machine. He filed for new washer, but we still do not have washer after waiting over week. All indications are it will be a whole week longer to finally get washer. They are stating they will replace with smaller capacity and not exact machine. This is not what the commercials advertise. They advertise quick results. It will be a month before washer finally gets replaced. Very unhappy dissatisfied customer.

We know from past experience that if you got to pay out of pocket for things that go wrong, it can be a huge expense. The reviews for First American stated that their response time was quick and the results were satisfactory. We signed up and for the most part, the claims process is pretty quick. We’ve had about half a dozen claims over the years, and usually they get back to it within a day or two, with a person who's going to come take a look, and usually the things would be fixed within a couple of weeks. We used to call and then speak with them directly, and then they developed that phone interaction system. When we call on the phone, everything’s responsive. They’ve been pretty nice, too.

Submitting a claim with First American has been an easy process. Just call the number, tell them what the problem is and they take down the information. The reps have been professional, and whoever they have on contract, gets back in touch with us and set the times and the date. A group of technicians seemed to come more often than not because we seem to have more plumbing issues than anything else and they’re always professional. They seemed to be pretty quick at what they’re at and about. I’m very satisfied and I have recommended First American.

My friend said First American was pretty good with them, so I assumed they would be the same with me. And they have been so far. I submit my claims over the phone and my interactions with their reps have been decent. The technician who came the first time I had a problem did a very good job. The second time I contacted them though, they didn't cover the problem I had.

I have been using them for 5 years now. For the first 4 years I had the first class upgrade. This year though I didn't go for the first class upgrade. So when I put in a request in September I didn’t expect to be working without a microwave and taking time off work and scheduling and rescheduling appointments for more than 2 months now. No one calls you to inform you about any changes, the vendors are really mean, and incompetitive because they come and check and don’t provide the correct diagnosis.

The gas company told us that we had a leak so we submitted a claim on 11/1/17. They told us that they couldn't get someone to come out for a week. We waited an entire week having no hot water and no heat. My husband also had to take off from work to wait. Well, they sent the wrong type of company. We called back immediately and they scheduled another company to come out. He took off from work again and the guy said he didn't bring the right equipment and he had to come back the next day. The next day he called and said he couldn't come. The day after that he came and said that there was no leak. The gas company came back out and said that there was a leak. We called First American back and we've gotten the run around ever since. We have 5 children and I'm pregnant. Our house is freezing and it's extremely inconvenient to boil water for 7 people to take baths every day.

I had American Home Shield and they really pissed me off. It so happened that First American had sent me a letter about a week earlier so I went with them. They did a pretty good job on my claim though there was a little bit of confusion. When I called in my request, they told me that they’d be in touch with me in 48 hours. 48 hours went by and I called and they told me it generally takes at least 72 hours. 72 hours went by and they still haven’t been touch with me and it was not a weekend. So I called again. They said they should be getting in touch with me shortly. They put me on hold and I tried to call them on the phone. And about the time I hung up with them, they called and set up an appointment for the next day.

These creeps have left me with no functioning hot water heater for nearly a week now! The "technician" they sent out told us that having to crank the thermostat all the way to high and the pilot light self extinguishing, and having to be manually relit more than 20 times in 3 days is "normal behavior". In any residential installation, if you set the thermostat to maximum, it can cause scalding and burns, our water heater set at max produces water at 101 degrees, but then immediately extinguishes the pilot light!

I had another plan and wasn’t happy with it so I reached out via social media and a realtor friend told me about First American. She thought it was the best plan out there so I went with it. I like that First American Home Warranty is slightly less expensive. I’ve only had it used once and everything went well. It was very easy submitting a claim. I did it online. The technicians were great, too. They were very respectful and showed up on time. They handled the job very quickly and they didn’t mind me asking a few questions.

I’ve submitted claims with First American and it’s been fine. I do it online and speak with their customer service reps if there's a concern about the day or the time the person’s coming. I tell the technicians what the problem is and they’ll let me know the solution. Everything's been fixed and I haven’t had any problems.

This is my second year since I have been using the First American Home Warranty. In July 2017 we requested for maintenance of the Air Conditioning and they sent someone to check. The guy told us he couldn't fix it and we need to call them to get an Electrician. Having no AC in the middle of summer is so hard and we called them and told them what the guy told us. They sent other technicians and the technicians easily fixed the issue. We paid the call fee. But after that I have been receiving calls and letters saying I am delinquent in my call fee payment. At the beginning I thought it was an error until I received a letter from a collection agency. Then I called them on 11/11/2017 and the lady told me it was two orders and I paid just for one.

I placed a call on Friday at noon after I realized that my furnace was not working properly. I have called them back several times and they are still looking for someone to come and fix it. This is now Monday night and I still don't have a serviceman scheduled. They said that they have expedited my order but I will have to call them back to see what is going on as they can not make outbound calls. So I am cold, not happy and don't understand what is going on. I really hope my pipes don't freeze or I will have even a bigger problem.

My wife and I have been using First American Home Warranty for the past 10 months, knowing that our furnace was 35 years old and our water heater was 10 years old. When both finally went out in the middle of October, we called First American to make our claims. First American then contacted the contractors, of which are given 24 hours to call. After not hearing from the water heater company for 24 hours, we decided to call them. We played phone tag for about 3 days. Finally when someone did come over, the one-person company told us that he could not do it because we had a crawl space and it required a two man job. SO WHY DID FIRST AMERICAN SEND SOMEONE out to our house that could NOT do the job? Well, long story short, we still paid the guy $65 and later $75 that was taken out our cash-out for about 15 minutes of work. The guy came out to our house knowing he could not do the job and was out to make a quick buck.

The last time I put in a claim, it was the vendor that was the problem. First American ended up contacting them, and then turned around and gave me a number to contact if they don’t show up. I did this and the contractor said I was still scheduled and he was still on his way. Then he called me up real late at night after I waited all day long and had been out of work, and he told me that he had a bad day so he wouldn't be able to make it that night. I told him it was a hell of a thing to be telling me that late at night, especially when I just put over $1000 dollars’ worth of groceries in the refrigerator that he was supposed to be fixing.

I was looking for a different home warranty and my realtor recommended First American so I got them. I just call their 1-800 number when submitting a claim and I give them my information on what the claim was about. It’s simple and very easy for me. The technician who came was cordial and business-like. He was punctual and took care of the problem. I don’t have a leak anymore and I’m very satisfied with them up to this point.

We were selling our house and we got First American Home Buyers Protection. I called them to submit a claim, and they told me who was going to come out. My interaction with the rep was fine and the technician was honest. The quality of work that he performed was good.

Our real estate agent told us that it’s good to have First American’s service when we bought a house. It was easy to file a claim. The technician did good work and everything was fine.

We have had American Warranty for 6 years using them for two properties... and while the peace of mind was enjoyed most of the time, it was misplaced. For fixtures, they want to replace mid to high grade faucets with non-matching, inferior quality. Call line is absolutely horrible - rude and unhelpful, so you use online where they take your money, and then later advise AFTER the contractor showed up... "Oh, that is not covered." You may ask how you can request help online, get it and then find out they won't cover something - simple... You select "other" in the pull-down menu and type in the description of service and they don't read it... they just send someone out and then bill you the entire amount.

It’s been one year since we bought the house but we didn’t move into it until January. We’ve submitted a few claims which were easy to do. I call them and tell them the issue. One time, it was after hours and they said they wouldn’t be able to assign the claim until the morning when the office is opened since it was plumbing related. Usually, the contractor would respond back and then set up a time within 24-48 hours. We had to replace our hot water heater and had we not had the warranty provided by the previous owners, it would have been very expensive for us to do. It’s like a lifespan and it broke. They said it wasn’t worth fixing and made more sense to replace it.

I had a great experience with First American and I would recommend them to other people. This is the first house I've bought so I really wasn’t prepared for something to happen and not be covered. The realtor I was using has a warranty through First American as well so she recommended them. I submitted a claim online at midnight because the hot water heater had gone off. It didn’t take two minutes to file and by 8:00am the next morning, a local representative contacted me and had the repair set up that day. It was an easy and very efficient process. The reps were very nice. The technician reached out and got it all completed that day. He also did a follow-up to make sure that everything was fine. In addition, if I ever needed anything, I definitely feel comfortable reaching out to them solely if it was something that my warranty doesn’t cover. Their quality of work was great and I would recommend them to other people.

I've always submitted a claim with First American over the phone and it has been easy doing that. The interactions with the claims rep were good. They made sure I knew what the problem was and who was going to show up and fix the problem. So far the technicians that came out have been good. They knew what they were talking about. Last time though, I needed to call them back since the technician was supposed to come back last Tuesday and repair another part, but he never showed up. Other than that, the experience with First American has been good. They are well worth the money and I recommend it to people buying a house, especially the older ones.

When I bought my home, the previous owner had put First American Home Buyers Protection on it and I kept it ever since. Submitting a claim was easy. I just called in to tell them my problem, and a couple of days later, it was handled. The reps were very nice. The technician had made an appointment but then something came up so he ended up coming a couple days later. But he did a good job once he got here. Whenever I call in a claim, First American gets right on it. They don't waste any time trying to take care of it.

Our real estate agent bought us First American's first-year policy when we bought our home and I renewed it last August before it expired. And I'm glad I did that because my vacuum system went out and that was a $450 bill. Although the issue wasn't critical, the mechanic still came out within a couple of days and repaired it. He was very cordial and he told me the motor was burned out. Coincidentally, the company that First American worked with is a representative of the manufacturer of my vacuum cleaner so the mechanic had the motor in his truck. That was easy 'cause I didn't have to order it. He replaced the motor, cleaned things up and did a little extra.

I initiated a service request, but the contractor provided could not perform the work in a timely manner. I first called in to get a quicker turn time with another contractor, or use an outside vendor. It took 45 min before reaching someone. The representative first seemed very helpful and promised she would be following up with me in about 30-45 minutes. I never received a callback and reached out again. After another 30 min wait the 2nd representative said he couldn't do anything to help and I must have gotten misinformation from the last person. I asked if there were other options or a manager to speak with to help as the 1st rep told me we would be doing when she called me back, but instead he just repeated there was nothing to do and no one he could transfer me to.

My experience with First American has been great. I’m fine with their services. I've filed a claim for my stove, and the technician they sent came back the next day and fixed it. He had to get a part, so it was pretty fast. He was professional.

I've submitted two claims with First American. One was for the plumbing going to the septic tank and the other one was for the hot water heater. I called them and they got me in touch with the contractor in Tupelo, Mississippi, got me patched through and got me through within 24 hours. I had someone out here within 30 hours from when I made the phone call with First American. Everything was top-notch as far as that went.

My parents have First American Home Warranty and they recommended that I get a home warranty with them too. First American was the best warranty my parents had. They've had other home warranty providers which were not good and they were not happy with them. It seems that putting a warranty on the appliance was a common-sense thing to do. I’ve had a claim on my dryer and it was very easy. I called it in and did it through the automated process. The contractors whom I've spoken with have been very prompt in getting back to me. They called me and had been good. Everything that I've had a problem with has been done and fixed and I’m very pleased with the service I've gotten from First American. It was a very good and easy experience. Unfortunately, I’m going to have to do another claim on my clothes washer.

First American is good. They do what they say and they try to help you with your problem. We’ve been satisfied with them. We’ve filed a claim for a water heater, plumbing, garbage disposal and the garage door opener. The technician took a long, long time before he did the garage door opener and First American gave us somebody else to fix it. The technicians are usually pretty busy, so sometimes it takes a little bit of time. But they've been good.

Since I bought my home, I had several problems with this company. They always send the worst contractors in the world but this last claim about my air conditioning system was the worst response I ever had from First American and that lousy contractor that they sent over. All they needed was to replace a fan motor in my unit that never worked and despite calling back for a complaint, First American never hold responsible. Today, I hired another contractor that will be paid from my own pocket. They told me that that lousy company used by the warranty company installed that motor really bad and might caused a major electrical damage or accident. Now it is time to renewal for that warranty and I honestly say: I will never used this warranty company in my life again!!!

I have had this warranty for years for my house in Hephzibah, GA. I filed a claim for my refrigerator that wouldn't cool or freeze and it took them 43 days to finally put a band-aid on the problem. They charged the system and guess what 3 weeks later it goes out again but according to their records it was fixed over 30 days ago which it wasn't so now I have to pay another deductible. I had to rent a fridge for a month while I was waiting 43 days for mine to be fixed and when I asked about reimbursement they told me no because I was supposed to get an authorization first. I guess not having a fridge is totally acceptable even though I called the company daily to ask what my status of a contractor was.

I bought a house and the previous owner had First American. He said, “It’s paid for, and it’s good for so many more months, and you’re welcome to it.” So I took it and I’ve been with First American for about 17 years and I never had any problem with them at all. They’ve always been very good, very quick and had proper people to come to the house. I usually submit my claim over the phone. They would ask me what I needed and how I wanted it to be done. And they would give me my claim number. They’d also give me the name and telephone number of the person that should be contacted.

First American is very reliable and we’ve kept them for 18 years now. It's fairly easy to submit a claim with them. We do a simple phone call usually and the representatives are very nice and helpful. The technicians are mostly helpful as well. I don't think we had a bad one who came. The only thing is that their rate goes up. When we first got the warranty, it was either $35 or $50. Now, it’s nearly double. But we still think it’s a fair bargain. Our daughter has a home warranty from another company, and it’s right about the same thing. But she's had a few complaints with hers and it was taking them more than a week to get out there, while the longest we’ve ever had to wait with First American is about 48 hours or so.

We've been using First American since we bought the house, and I've made three claims in those five years. They were all good. I was there for my first claim and I had no problem. For the other one, my son was at home and he took care of everything. So, I just called them to be there and paid whatever we had to pay. Everything went very smoothly. First American is a good company to depend on.

First American came as the warranty given to us to pay for with our home purchase. When I submitted a claim online, it was easy except for the part where they couldn't get anyone out to fix the problem for three weeks. So I called to ask about it and they checked if they could find someone sooner. They said they couldn't but they told me I could try finding someone and they would reimburse me. I had to talk to them about that process because I had to pay for it and get reimbursed but it worked out really well and I was pleasantly surprised. The only thing that bothers me is that there's a toilet that's super old and is not even up to the low flush standard but First American would do whatever they could to fix it instead of replacing it. That may be part of the warranty company because they don't want to pay the prices but it would be nice if they replaced that old thing instead. Other than that, the warranty has a reasonable coverage.

Over the course of years, things would break down and I’d have to go out and get one or have it repaired. Sometimes, the repair costs would be just as much as having to buy one. I wanted to find a service that will allow me to keep my appliances longer than most and allow me to not incur unexpected large expenses. I looked into acquiring a home warranty and the only company I’ve heard of was American Home Shield but I just read too many bad reviews on them.

We've had a couple of claims for the past five years and First American was good. They're quick to respond and any issues have all been mitigated as we filed a claim. However, it wasn't clear that refrigerators are not appliances in the home whenever I signed up for the home warranty program. In my mind, they're an appliance because of the appliance section when buying a refrigerator, but it wasn't clear that they're not covered. But it eventually got cleared up.

Called in to file a claim and asking what's covered. The rep named Jose was definitely on drugs. He asked me at least five times, "What's wrong with your dryer?" The phone call was on speaker, and my wife heard it all. She thinks it's unacceptable, so do I. Considering other home insurance companies.

My realtor referred First American to us and we decided to go with them because I didn’t know any others. We’ve only had them for a couple of months but so far so good. If I have a claim, I just go to their website and submit it and it is easy. Their technicians were very nice and their quality of work was fine. First American was efficient so we liked it and I wouldn’t switch. It was a quick and reliable experience.

I have been with First American for a couple of months. I had another home warranty provider before, but I liked the way First American was presented to me and I was impressed by what they covered so I thought that I'd give them a try. My most recent claim was electrical. One of the switch plates blew out, so I couldn't run the washer, dryer, and the lights. Submitting the claim went very quickly. I called in, explained my situation, and everybody was helpful. The gentleman I spoke with said he would take care of it. He gave me the name of an electrical company, who in turn, called me the same day and they were out here a day or two later. The electrician came out and he took quite a while to check everything out and figured out what the problem was and put a new switch plate. I'm pleased with the way they responded and the assistance that they gave me. I look forward to keeping them a while.

We got with First American when we bought our mobile home in 2006. Everything seems to be okay with them. I usually submit over the phone. The technician they have sent have been good. We’ve had them out for quite a bit for different things. Sometimes I wait if something happens because of the co-pay even though it’s probably a lot less expensive than what it would cost a fix. They've been efficient and competent, overall.

They sent a company to replace garage door opener. It works intermittently. I called Genie. They said they will send new motherboard if I send proof of installation. They will not send proof of installation. They claim no responsibility. Also had a water heater replaced and it cost me $450. The tech said it was a faulty control valve and it was not available. I called the manufacturer and it was available. First American does not take the part of the consumer. This is a shelter inferior irresponsible company.

We used to be with American Home Shield and we were happy with them. We felt like it was a good thing to have in place in case we have something break or just kind of a safety net. First American home came to us for free for the first year as it was included in the sale of the home, thanks to our Realtor. She really liked First American better than AHS and she said that she had heard from customers that First American covered more things. I've called before but my husband goes online when we submit a claim. He likes to do it via the internet and I like to deal with a person. We had something go wrong with our air conditioner and they came out. They were nice, polite and helpful. Everyone was friendly and professional at First American and they seemed to be pretty efficient as much as possible in getting someone out to resolve issues that we call about .

I’ve been with First American for about six years. It was given to me as an option when I bought my house and the seller covered the first year for me. Four years ago, customer service was not as good. It would take about five days to find out who was going to fix the problem. But it's much better now. For the most recent years, it’s been very effective. They call right away and they take care of the problem within 48 hours. And the reps have been fantastic. Also, 90% of the technicians who have come were nice people. They really care about the problem and they give some follow up. The 10% just want to fix the problem and get out of there. I already know most of the providers, so I just really call the company and tell them what I think about the specific company and sometimes they just directly contact them.

I have always been a believer in home warranties. We had Service America in Florida for about 40 years and we had tremendous success with them. When we had a problem, which was rare since we constantly upgrade appliances, they took care of it a 100%. They have the same replacement policy where if an item is not repairable, it's replaced for the brand new one of comparable quality. We recently moved to California and unfortunately, they do not have anything out in California. I asked my son for recommendation and he said that out of two to choose from, First American would be his choice. And we went with them. They also have a replacement policy and we took advantage of it with one occasion. Every other thing they fixed perfectly. With the wine cooler however, it took longer than I anticipated for them to fulfill the repair. I reported it and they told me that I would be contacted by Active Appliances within 48 hours.

It's such a shame to have to write a review like for a home warranty company, because really, you give them money every year, and never use them, so then after 4-5 years, to need them and be disappointed, is a frustrating experience, and makes me feel like I have been throwing my money away for all this time. The staff, whilst they do try to be nice and customer service centric, they fail miserably at solving the problem. They have some terrible local contractors that they use, who really don't know what they are doing.

Save your money. You are better off keeping your ~500 or whatever you paid for the warranty and buying something new when it breaks. By the time you go through multiple service visits. Pay their additional service visit fee. You end up with something that's probably going to break again soon and a bunch of wasted time. I would never recommend a home warranty from First American to anyone.

I've been a customer of First American for a long time. My sister had their home warranty so I thought having one was a good thing. I had the policy when we lived in Tennessee and continued it here in Florida. I had a different company when I bought the house because it had a plan on it. However, I wasn't happy with it and so I went back to First American. Sometimes, submitting a claim is a little difficult. I had one claim with them since I've lived in this house. The latest claim was the slowest of all. The servicemen came and they had to order parts. It took over a week to get those and it was slow in communicating back and forth. With the home warranty company, I always got a different person and it was hard to get a follow up on it.

Someone recommended that I get a home warranty and I got one from First American. I've been with them for 10 years. They've always been on top generally and whenever I filed a claim. I've had good experiences with the customer service reps and the service contractors, and the quality of the work done has been very good. All in all, I found First American to be very reliable and convenient.

We had a cooling issue with the fridge of our rental property. The contractor came out two business days later. A part needed to be ordered and we did not receive a call that the part came in over a week later. I called the contractor and he said the part arrived the day before - not sure why they didn't call to schedule coming back out.

They never have a sense of urgency. It always took them more than 3 days to get back to me (one for plumbing issue and another for fridge. So imagine you're living with a leaking drain to my neighbor below and had to wait over a week for them to get back to you!) or assign a contractor. This recent time it's been a week and my fridge is not working. I have been without a fridge for a week now but it doesn't matter to them. Just now I got a message from them that my service request has been cancelled. I didn't cancel it! Now I waited for a week and my request just got cancelled. I have to start over!? I'm more than pissed off. On top of that, I just got a letter from them that my fee will go up next month and service fee for each service call will go up from $65 to $75! How's that for service?!

One of my tenants, a realtor, suggested First American and told me she liked them because if something went wrong, they usually fixed it. I've been with them for about eight years and submitting a claim has been very easy. The reps are very easy to talk to and they get back to you. I'm very pleased. I mostly had good experiences with their technicians although there were a couple of times that were not so great.

I selected First American Home Warranty when I first moved into my home (built in the 1860s) because they were the coverage suggested by my real estate agent. The first year I had coverage, First American was great -- very responsive when I had a pipe burst in the basement and covered the repair without any pushback -- and based on that good experience, I opted to pay the $410/year for continued coverage. Since then, the service has been horrendous. Last year, I had to make multiple phone calls in order for an HVAC person to come to my home (the contractor was phenomenal -- Moad -- but First American stalled with dispatching the company even though it was in the 30s and was an emergency).

When I bought my house, First American Home Warranty was paid for two years and I continued it. It’s very easy to submit claims with them. I call them up, tell them my problems, then they give me the name of the person that they are going to call. They tell me to call that person if he doesn't call me the next day. They make the appointment and the guy comes out and fixes whatever it is needed to be fixed then it's done. Their claims reps have always been really nice and helpful. I had one thing happened in the middle of the night so I called and someone answered. They got a plumber over here at 2:00 in the morning and the plumber fixed the problem. The technicians who come here are polite. They’ve always been friendly and nice. They look at the situation and fix it. First American replaced my air conditioning and my furnace so having it is a good value.

As a 10-year customer to First American Warranty, I called for emergency repair on my garage door. I had a pending out of the country trip the next day... The contractors referred to me could not respond for 1 or 2 days which was not possible. I located a contractor that could respond that day, and asked First American to allow me to be reimbursed or cashed out as I would be paying out of pocket. First American operator and then the resolution desk REFUSED to allow it. I am disappointed as a longtime loyal customer and will take my business elsewhere as well as mention to the many people I have referred them to do the same. The strange thing is that the contractor I summoned had a lower price than the others, we all would have saved money.

First American has good quality service. Submitting a claim to them was easy and very simple. I usually do it over the phone and their claims representatives were quick, efficient and got the job done. It went well with the technicians too. Everything went smoothly and perfect. I also enjoyed that when I asked them if a particular item would be covered, they were very knowledgeable about it and that's a big plus. For other companies, I have to wait until they come out to tell me what’s wrong.

FAHW sent out a technician to troubleshoot heat pump. After finding the issue (leak in reverse valve) technician continued fumbling around outside unit. He then found a broken TXV valve. I mentioned that part had been replaced in the past. He removed himself and made a call to his manager, came back and said they would take care of me.

They take zero accountability for their contractors, zero accountability for their dispatches. A contractor cannot show and they don't care. I had no A/C for DAYS in the middle of July in TEXAS and it took hours on the phone with them and the contractor to get it fixed. The policies increase year over year with the same terrible service. The only time they proactively call you is to renew your policy. Switched providers. Enough is enough!

This company is not reliable. My AC was not cooling so I placed a claim. Three days went by with no response. I called and called and called. Finally a representative return my call. Explained my situation to the rep who did not express any sense of urgency. After two weeks First American Home Warranty contacted me explaining they were unable to contact a contractor. We have over 200 heating and air companies where I live and they are not able to locate one (Really!?!). I ended up having to locate a contractor myself. First American is suppose to reimburse me. I sent the information in to them and three days later I was contacted by a rep asking me if I found contractor. Long story... still haven't been reimbursed.

When we purchased our home, the seller bought the First American warranty then we renewed it. It was a part of the contract and we love it. We have it for a year and three months and submitting a claim both online and through the phone has been easy. The last claim I filed was for a blocked sink and the technicians were very good and nice people. So far, so good and it has been a convenient experience for me.

I own a rental and I have a tenant, and it works better if things go with a home warranty rather than me furnishing from scratch. I used another home warranty before and they always had a reason why they wouldn't approve what was being done, but First American was easy to work with. I’ve been with them for about five years and I’ve used them with other houses that I had. Submitting a claim was another plus. Although I had to wait on the phone like everybody else, it was no more than 10 minutes and it wasn't as long as the other companies that I used. They were always able to answer my questions and if they weren’t, they would make an effort to find out what the information is.

BEWARE OF THIS COMPANY. IT IS A SCAM OPERATION. We have had service with First American since January 2017 and since then I have only had issues with them. Not one satisfied job performed by the contractors of this Company. We pay a service fee every month and whenever we call for the service the contractors charge us another $65.00 just to let us know that the job is not covered by insurance. This is the most ridiculous Company I have ever dealt with. Just last week we requested a plumber to fix a rocking toilet and leak in ceiling. The contractor (Master Plumbing) misses the appointment without even informing us. We waited from 9 am to 1 pm and they did not even have courtesy to call and let us know that they won't be coming.

Our warranty with First American came with the house when we bought it so we kept that and we've have them for about seven years now. Submitting claims have been easy and I’ve done it both online and by phone. They've always been timely, dependable, and they take care of their customers. My most recent claim was for my refrigerator and the heater in the house that went out. Their rep told me that the person from Sears would be contacting me on a certain day and that they would schedule the appointment. When the technician came out, he was very nice, pretty knowledgeable and he took care of the problem.

I've been with First American for three years now. My sister, who is a realtor, recommended First American to the prior owners of the house I bought from her. I then kept the contract because I wanted to make sure that I didn't have any issues since I've seen a lot of people that buy houses and then have major expenses afterwards. Submitting a claim with them was more personal in the first two years. I had many small claims and submitting them has been very easy. You would call somebody and you ask questions. For example, I wasn't really sure if something was covered or not so I asked them. Now, it's an automated system and it's not personal anymore.

The same agent chose and bought First American for me when I bought the house. Submitting a claim through them has been pretty easy. I’ve done it over the phone. I’ve had two claims. Both have been fixed straightaway and gone well, so I am happy. Overall, I’m a satisfied customer.

We were purchasing a home and we thought that having a home warranty would be a good idea. So, we got First American Home Warranty and have been with them for 15 years. Submitting a claim is also easy. I just log in, file the claim, put down what's wrong and then a day or two later, the contractor calls me. The technicians are fine and they usually send somebody who is an appliance person. However, I have the washer that’s not fixed but it’s recent. It would be better if I wouldn’t have to follow up and initiate another phone call to reiterate what I had filed originally. But overall, they are great to work with.

I am a first time homeowner and I decided to go with First American Home Warranty last year, which was considered then the best in class. Little did I know my woes will only increase with this company. Today I am a very dissatisfied customer and the warranty team handling my claim has given me enough mental trauma. Details of my claim case: We had a slow flow in our hot water side in our kitchen faucet, and we called First American team and raised this issue on Sep 18 2017.

My Realtor whom I trust likes First American and I've always had First American when I sold or bought a home. Having a home warranty gives me some protection, and I just felt that was important. Submitting a claim is easy. I do it over the phone and the claims reps that I talk to are generally pleasant. About 10 years ago, I had a couple of claims in a condominium where I had a floor replaced in the bathroom and my air conditioner was replaced. That was good. And one time, probably 10 or 12 years ago, I had a dishwasher replaced but I didn’t want the quality of the dishwasher they wanted because they give you the lowest priced dishwasher. I wanted a nicer dishwasher, so they gave me an allowance that I could spend and get myself a better dishwasher which is fair.

My mom has been using First American since she bought her first rental unit at least over 20 years ago. She’s been a long-time customer and she placed a claim for the plumbing to replace the water heater. The reps were very friendly and their interaction was very cordial. The plumbers were also very professional and on the up and up. Everything’s working perfectly and our tenant is happy, which is always important. In fact, we renewed a lease with him and he’s been a very good tenant. When something is dripping or something is wrong, he lets us know right away because he knows that it can get out of hand right away. Our experience with First American was very professional and the plumbing company that was sent out was top-notch. They were knowledgeable and the job was done fairly quickly, so we're happy with that.

Have had FAHW for the past 2 years with our home. Everything was good for the first year but when our HVAC went out in September they could not provide a contractor and refused to provide one after over a month of them trying to get one. We were told to get one of our own & they would reimbursement of up to $200. Seriously? What HVAC contractor will do any work for $200? After getting a contractor to come out & give us an estimate of what it would cost to fix the issue (which was just the fan motor) we opted to fix it ourselves. FAHW has REFUSED to reimburse us for the cost of the part---all because my husband did the work as we could not afford the $450 for the contractor to do the job which only took 15 minutes. The home warranty is just a scam! Especially this one! Organized fraud! Unreal! I will NEVER buy another home warranty again! SAVE YOUR MONEY!!!

I have used this warranty company on at least three occasions and in all three instances I have had bad customer service and or bad contractors. The quality of their contractors is far too low for the money we pay them. I've waited today for a contractor to service my water heater and they never showed. Even over the phone the language barrier for a company is far too low for the money we pay First American. I will be switching companies to find a better home warranty bargain for the money I will be paying.

First American has sent out technicians to our house twice, one for the water heater and one for the AC. The claims process was really easy. I had made a call to see if we could have our own person to come and look at the problem because the fix was going to be really easy. First American then suggested that we have one of their service people come out so that they can make sure that it was fixed properly. Within 24 hours, the service representative had called to make an appointment. The technicians were very responsive, and within in a couple of days, the water heater guy was here. The AC guy took a little bit longer to come, but the AC was working. There was just a minor issue with it that we needed to have looked at. Both techs have been great, timely and have fixed the issues.

I chose First American Home Warranty because of the monthly cost and the benefits they offered. Submitting a claim is very simple. I give them a phone call and the reps who assist me have always been good, friendly and professional. The technicians who come to my house have always been fine except for the last one that we had. I wasn't really pleased with them. It was very hard to get them out here the first time. And when we had a recurring issue, it was hard to get them back out the second time. I had to call continuously or I wouldn't get a call back. They're also a company located in a different city that is two hours from my house. But everything was fine after the problem was fixed. First American is a good company. I've recommended them to my family and other people looking for a home warranty.

First American Home Warranty came with my home purchase and it was my real estate agent who picked it. It is my second year of having the contract and during the first year, I had a wall heater problem. So, they took it out, installed the wall heater and after around ten months, it was not turning on anymore. That was during the summer time so when it starts getting a bit colder here in the next two months, I will call them to send someone out. On the other hand, submitting a claim was an easy process. I called the operator majority of the first time and for the last few times, I used the internet. Their reps were also good, professional and knowledgeable about everything. Their technicians were excellent as well.

We bought a used house and wanted to be covered. I was talking to a store manager about things breaking in the house and he told us about First American Home Warranty and at that time, the copay to come out was $50 a month. So I ended up calling them and have had them since. They repaired our refrigerator, washer dryer, dishwasher, air conditioners and heater and every time I submitted a claim, I called in. I wanted a person and didn’t want to go online but they always asked me if I did. Sometimes, I couldn’t understand them on the phone but sometimes, the customer service was more English speaking and they were good.

I had no problems getting ahold of First American but my customer service experience when I had to do a recall, I wasn't too happy with. It was for a leak in my dishwasher and a tech came out in about a day. He should've changed the gasket on the door but he didn't. He just put in two little different clips at the bottom and they wouldn't stay in place because of the old worn out gasket. AHS sent a different company out and they took care of the job. The second guy that came out, as soon as he opened the door and looked at it, he said, "This gasket is worn out." He replaced the gasket then put those two little clips in there and they've been there working fine ever since. My experience with First American was pretty good and their technicians were both really courteous.

We have had a work order open for 48 days to have our dryer fixed. This is the 3rd time we have had a request in for the same problem. We’ve gone through 2 contractors before. The 3rd discovered that a wrong fuse was used and the panel was not burned out as well. They originally said they would replace the dryer if they could not find the part after 21 days but called and asked for another 48 hours and that was 2 weeks ago. Today they called again and asked for another 48 hours. The Dryer is old and so they have been searching for a part for 48 days. We’ve been passed from Rep to Rep and no one ever seems to know what the last Rep has done, Even though they have each Rep claims that they have put extensive notes in their system. It seems they would rather make the customer wait for an undetermined amount of time to fix an issue rather than just replacing the appliance.

First American Home Warranty had better coverage and a better offer. I've filed two claims online in the last three months and the experience was relatively quick and simple. We had a guy put in the garage door and he was brilliant. He explained everything and told me of things to look for in case there were any problems in the future. He met every expectation and I would call him again if we needed anything done.

We bought a house and acquired a home warranty from First American. My experience with them has been fine. It was easy to submit a claim and the rep was knowledgeable. Also, the techs are usually on time and they call before they come.

My gas was shut off Sept. 18th because of a gas leak in the house which was "covered" by First American. I needed a plumber but they sent a heating and air man. Called again for a plumber. He started the work, but First American wouldn't pay him because he "charged too much." They assigned another plumber. He was a no show after an appointment was made and didn't return calls. He had an F rating by the BBB. Assigned a 4th person. He came but said he couldn't fix the leak because insulation in attic had to be removed which of course wasn't covered. I talked to First American and they wouldn't even have someone look at the heating cooling unit to replace it without me spending quite a bit of money to remove the insulation and put it back with no guarantee the leak would be fixed and the gas turned back on (The unit is 30 years old). I got no help from First American other than them saying, "I'll call back tomorrow to check."

My refrigerator wasn’t cooling so I called First American a little before last week. They said they were going to go ahead and file the claim and how long it would take for somebody to get to me. At first, it was almost three weeks for them to come out and I told them it was too long to go without my refrigerator and the rep found another company. The technician was very nice, thorough and professional. He called before he came and told me he was on his way. He looked over everything with my refrigerator and fixed it. It worked but it’s still making noises. Other than that, First American is an awesome company. They accommodated me every time I call them with an appliance issue or whatever in my home.

I had a broken handle on the on/off, temp control for my guest bath shower. This was not noticed since my move in date since it is a second bathroom and not usually used. The technician found that an internal screw was missing. Warranty company does not cover missing parts so the claim was denied.

When I bought my new home, I received a one-year warranty with First American from my home builder. Prior to that, unfortunately, I was with American Home Shield who's like the worst warranty company that ever lived. It left a bad taste in my mouth. Fortunately, First American came with the new home that I bought. They sent me somebody quickly, took care of my problem at my standard rate with no issues. Because of the hurricane, a lot of stuff got in our plumbing line. It was 163-mile wind blowing at my house but our house is built for category three. We had about 20 shingles damaged and got that fixed. But I may have a backup starting and they came out and did the Roto-Rooter job. The guy they sent was great and did a great job. I called then they had him out the next day.

In the first year after I bought my house, I had a repair done and First American covered it. I was happy with their response and continued with them. I like the idea that I don't have to worry about having money to replace or fix something at the last minute. They're always very gracious and helpful. They give me all the details, like how soon I can expect them.

Our agent purchased First American for us when we bought the house six years ago. They have been very polite and right on everything during claims processing. Also, most of the technicians have been awesome. They're always here on time and if they're going to be a few minutes late, they always give me a heads up. They go above and beyond what they should be doing to make sure that we're happy. But I had a problem with one of the vendors that went through them. I got one specific day for them to come back out to fix the dryer. And when the lady called back to reschedule, she told me that they'd be here that day. But they weren't there until Friday and that was the day I was leaving with my family to go on a big trip so it put a damper on my plans. And then, they didn't refund me my money back. Other than that scheduling issue, they've been very professional and the quality of work has been 100%.

Horrible horrible horrible customer service. Every time I call them they give me the runaround and each person says a different thing. They keep telling me a plumber will be out in 24 hours and they assigned me to somebody who won’t be out for several days. I only have one bathroom and my bathroom is unusable. So they classified it as an emergency and said someone would be out within 24 hours but then they keep assigning contractors who are not able to come out for several days.

In October of last year, I called First American to have my heater fixed. By mid-November, nobody had called me. I called back and finally they got somebody out here and said that they'd fixed it but they had no idea what they were doing. Two days later, it went out again. So, I called them back and they said that I have to pay again. I told them that I’m not gonna pay it. The guy didn’t fix it, so they need to send somebody else out to fix it. They did send somebody else out but it was early December before it finally got fixed. I was not happy about that. The last two guys who came were excellent, though, and the heater has worked ever since.

I've submitted a claim twice for both problems with the thermostat and their representatives have always been prompt and very courteous. There seemed to be a little communication problem with this latest though because I completed a survey online for customer service and then I got a call shortly after asking that the transaction had not been closed out. But the work was done and they fixed the water heater. The technician was really good - straight to the point, very courteous, and took care of everything. We were pleased with how everything went. We're very happy with First American and we renewed the warranty for another year. We plan on keeping them until we won't have a bad experience. They were very professional, expedient, and efficient.

We had a few claims in the past couple of months. First American was good. Every time we contacted them, it was a pretty good experience. They offer a very fast response. Recently, I filed a claim because of some plumbing issues and it was easy. The reps who I spoke with were courteous and very knowledgeable. Unfortunately, the techs weren't all that great. Most of them always rescheduled. Sometimes they won't even call and we would just wait for nothing. That happened a few times. Also sometimes, they weren't able to detect the issue even though there was an issue. Sometimes, they were able to fix the problem, but there were times when they just didn't know what to do or they couldn't fix it. It was a heating issue. They came back a few times to try and fix it, but in the end, the issue stayed. We called First American, they called someone else and they were able to fix it.

I bought a home and I didn’t even know we had a home warranty. Then right at the hardest part of this summer, a big AC unit outside went out. The realtor asked if we called First American. I said, “Well, I would have, but we don’t have it.” She told me that we had it and it was in the paperwork where the sellers had to pay for a year’s worth of coverage with First American. So I filed a claim for the AC and it went fantastic. It was easy peasy for everyone. I didn’t have any trouble at all. It went straight through.

I’ve had First American for about a year, and I called to file my first claim a month ago for my Whirlpool refrigerator. The technician came and he was very polite. However, they said that they couldn’t get it repaired. And then they said they had picked out a refrigerator but it was a GE. They asked me to look it online if I wanted it. I told them that as long as it's a refrigerator and they know everything works, then it's fine with me. Then she said, "Well, okay. We'll tell them to deliver it. And it would be delivered but they would not haul it all on the way." I said, "Okay. I'd haul it all on the way myself."

My ID was stolen and my card used to pay the monthly payment was compromised. Accordingly, due to non-payment my policy was canceled. This I understand. What I do not understand is when I explain the situation, that I had to take care of the ID theft issue and compromised card info first before coming back to the get a new policy. That your extremely rude staff cannot get me a new policy with the same overages (they are now saying that they could not offer a policy to cover the septic tank) as before and treated me like a delinquent by saying that I would have to pay for the entire policy upfront. Is this normal for how your staff is taught to treat someone who was the victim of ID theft and card fraud? What a very poor reflection on your company.

First American Home Warranty is all talk and no action. Bought a new condo and with it came a First American Home Warranty policy and a refrigerator that will not take any adjustment in temperature. Filed a claim and they coordinated two service providers to come out to service on two different Saturdays. Both were in and out in 10 minutes as they stated they were not qualified to work on the Samsung model. Both reported back to First American Home Warranty why they could not service.

I thought a few things will happen and a lot of parts in our home will have something wrong. We'll have some things for repair so I should take the extra steps with a home warranty. Things are going okay with First American Home Warranty. The first claim I had was a couple of months back. There was something with the dishwasher. The technicians had some trouble and they had to come out two to three times to get it fixed. The last claim was the water heater. It was leaking so I called them and they sent out somebody to repair it. They offered to replace it at a particular cost but I chose the pay-out option to get the cheaper price. They were charging extra for the unit for installation. I searched a little bit on the website. The system is working out fine now. Overall, my experience with First American was fine but they should take a little bit more off of the price.

I wasn’t getting justice from the home warranty that I had for about 10. I had Sears for the appliances and Era Insurance for the home warranty. I paid them for over 10 years for nothing because they never serviced anything. And so I tried First American, I heard about them from a friend of mine and also I saw some advertisements on TV. They seemed to be more on it compared to those I previously had but, to a certain degree, I still don’t feel more secure with First American.

First American has possibly the worst customer service I've ever dealt with. First of all, in my experience they have used absolute bargain-bin contractors who can't be troubled to show up half the time, and when they do they do terrible work. My most recent episode came when a plumbing issue came up. I believe I called on Wednesday, October 11 to make my claim. The appointment was scheduled for Monday between 1 and 5. Contractor didn't show. Rescheduled for Wednesday, October 18 between 9 and 1. Contractor didn't show. When I would call contractor for updates, the lady kept claiming they were "on their way" and when I kept calling back she blocked my calls.

A co-worker of mine recommended First American Home Warranty. So far, everything’s been good with them. When I signed up, their reps explained things well. Submitting a claim was simple when done online and easy to do over the phone as well, but most of everything I’ve done has been online. The techs they’ve sent out were professional too. I’ve had to tell them a few things, but they’ve done everything correctly. I would recommend First American. My experience with them was how they said it would be and they repaired things the way they said they would.

The people who lived in the house before us got First American Home Warranty so we just continued on with what they had going. We have submitted a claim and my wife said they did real good, and we are satisfied with what we're getting.

I submit my claims to First American online and it's easy. I have also spoken to the reps over the phone and they were courteous and were able to answer all my questions. However, I didn’t ask the technician to come back for continuing the work because they didn’t show up on time. The quality of the work was fine, it was just their customer service. But with First American, it's been good so far.

Unfortunately I'm a customer of First American Home Warranty. My air conditioner start making ice inside and stopped working. I called First American to fix it. Contractors said the fan and its accessories has gone bad. They send request to First American to send that part. It's more than 1 and 1/2 month, the part has not been received by contractor and every time I call First American they it's on the way. I don't know they are making it at home or bringing it from China. It's the ** company I have ever seen. They never keep the words. I have a baby and my family is in worst condition at home because of this. They are not concerned about how customers are suffering. Never ever buy First American Home Warranty. Go for a private contractor.

We bought First American Warranty through the recommendation of our real estate agent. We heard good things about it and so far we had an excellent experience submitting 2 claims. We did one on the phone and one online and they were both really easy to do. Their customer service, plus the quality of their work is really good. Everybody has done real good.

The person who I bought my home through already had First American Home Buyers Protection and I chose to keep them. I submit my claim online and its a simple process. I usually get a call within the same day and a technician within 24 to 48 hours. My interactions with their reps were pretty good and they are concerned. Also, their technicians are courteous and always on time. They explain to me what happened or what I did wrong. Their quality of work is good. They repaired my garbage disposal unit and an oven range. It was an awesome experience overall.

First American Home Warranty is one of the best home warranty companies I have encountered. I went with them after my BGE Home Warranty expired because they were much better compared to others. Their service has been fantastic, as well as everyone I’ve come in contact with. Their claims process has been easy and my experience has always been great. But one time, I got a rep who didn't do enough to get the tech I needed. But that's the only problem I had with them over the past 12 years and the next guy that I talked to about it was able to get me what I needed. I tell anybody who I come upon who has problems in their household about First American and how good the company is.

My realtor introduced First American Home Warranty to me. It’s the second time that I’ve submitted a claim to them and the online process was easy since their website was easy to navigate. However, it took three days for First American to answer. They never assigned a contractor too so I ended up calling them. Their rep said my claim was still being processed and it seemed that he didn’t know what he was doing. Unlike my first claim, this experience wasn’t good.

I had a terrible experience with First American because it took too long to get the air conditioning fixed in our rental property. We called on a Wednesday night and the technician showed up the next day and said that the compressor needs to be replaced. The next Tuesday I called the technician to find out when the compressor was going to be in. He didn’t know when and said that First American was the one that ordered it. I called First American and the rep said that they were waiting on my approval for them to go ahead because there was $150 for the uncovered charges. So I'm glad I called and I paid that.

I moved into my house on August 1st. I had a problem with a stopped-up sink and I called First American Home Warranty. The rep who I talked to was a little bit hard to understand because the first language is not English. They contacted a plumbing company, the plumber came and did a spectacular job of unclogging the sink. I was very pleased. So, when I put in another work order for my dishwasher that doesn't work, I thought I would have the same service experience. They sent out an appliance company, a representative came to look at the dishwasher and figured out it needed a certain part, which he didn't have. He told me it would take five to seven days before the part would come in. That was two and a half weeks ago and I still haven't heard from the appliance company.

There was a policy that required the homeowners to get on stuff before we bought the house and First American was the one that the realty company dealt with. Submitting a claim with them has been very easy. One time I called on a weekend and I did not expect a callback but I got one very quickly. All their technicians have been excellent, too, and and our experience has been very good. Sometimes there are things that are not covered but once I started thinking why they are not included, I realized why they’re not. Also, there are certain additional things, like the more expensive items, that we can add on to our coverage that we weren't aware of.

We've been with First American for two and a half years. They were a part of the package we purchased when we got the house. I called them a month and half ago about an issue with the pipes being clogged in the garage, and the claims representative was fine. However, I was surprised because we had called in on this kind of issue three times before, and this agent didn’t seem to know about the visit time. You'd think that there should be something in the system that should be able to tell them history. But the technician who came was very good. He did fine, and the issue hasn’t occurred again, which is good.

Submitting a claim with First American was very easy and they were right on. Their reps seem very knowledgeable to me. We had electricians and plumbers out and the quality of work has been very good. I recommended them to several people. This is the second home I'd purchased and by far, First American is one of the better insurance firms that I ever went to.

My niece told me about First American Home Warranty and I said, “Well, okay. It won't hurt anything, for the price anyway,” so I decided to get them. I’ve filed a claim with them because I needed an electrician and plumbers for our hot water tank and washing machine. I called them and their claims rep was good. I told them what I needed and what was wrong and they, in turn, put me on with whoever they were working with. The techs who came were good too. I never had to call them back. It's been a good experience.

I needed to make sure I had protection against appliances that might go bad so I got a home warranty and I've been with First American for about three years. They usually do a good job with claims submitted online and they call the next couple of days. It has worked good so far. My garage door spring recently broke and the garage door guy came. He was by himself with a beat-up truck and a bunch of springs in it but he did fine and got it fixed. First American is way better than Old Republic and I’m a satisfied customer.

I purchased a home and a home warranty was something that we put into the contract that the seller had to pay for. I learned about First American through my real estate agent and I didn’t look at anybody else. I had a minor issue with the dryer and it turned out that something was clogging one of the exhaust pipes. I submitted claims online and it was very easy. Although I wasn’t there when the contractor came, the person who was there said they were great. It was a simple and quick experience.

I had American Home Shield for a long time but I had big problems with them. They were denying some claims, so I ended up switching over to First American. Filing a claim has been good but the last one I had a problem with one of their contractors. It was with the AC person from Platinum Repair. It was terrible because I called them and put in the claim on August 30th and they didn’t call until about nine days later and I was on vacation in Mexico. And then they scheduled a time, and then they said, “Well, the tech had some emergency, reschedule.” But any time you call them, you just get a voicemail. You can never get through to them.

When I bought my house, my Realtor gave First American home warranty to me as a housewarming gift. She paid for the first year. I've put my second claim in and the tech gave me a window between 12:00 and 3:00. He called me at 11:00, came out early and gave me a couple of suggestions. Every time I've used First American, they've been pretty good. I've had an awesome experience and when my contract is up, I'm going to renew.