First American Home Warranty Reviews

We decided to get a home warranty so we would have some extra insurance. We chose First American because our friend who has it was very happy with it and said she always had good results. Submitting a claim has always been very good and it's easy. They’ve always been very helpful. We’re elderly people and they’ve always been real good about helping us and talking clear about it. I’ve had good results with all of the technicians that they’ve sent. I like the way they call back real fast and the quality of work has always been good. We just had some electrical work done by a man over in Pine Bluff. He went overboard of helping us and explaining everything to us. I'm very satisfied with FirstAm.

First American Home warranty have been my main source for warranty services since I had my first home and the service response time have lowered my expectations in the last year. Within the last 6 months our response time for service have been over 30 days in time. This is unacceptable. I hope this complaint is leveled to the highest authority in this company.

I have called these people numerous times and paid several contractors to come out and look at the plumbing issues at my house. Not only have they sent me three different incompetent companies who didn't show up twice when I took off work to meet them, but they also DO NOT COVER anything other than a minor clog in your toilet. If there are "venting" issues or if the plumber deems a "foreign object" in your pipes then they do not cover it. A foreign object btw is anything lodged in your pipes. This is hands down the worst company in ANY industry I've ever dealt with in my life. Now, to top all of your frustrations off - NO ONE SPEAKS ENGLISH. EVERYONE HAS A THICK FOREIGN ACCENT. THIS COMPANY IS A JOKE!!! Now I have a toilet that won't flushed, paid for a new toilet when the old one wasn't broken, and no one seems to be able to help.

It was a great experience submitting a claim with First American. The rep was good and knowledgeable and the quality of work was great. I would recommend them.

When we purchased the house, First American came with the warranty. After we had it and used it a few times, we thought it was beneficial to us. We own several properties and we found that it's easier and more cost efficient to have the warranty. We've had a good experience on most claims. First American covers what they say they're going to cover and usually we get a quick response with repairs. The reps are always very polite and trying to help. First American also does a good job of making sure that the technicians are reputable and honest. We've only had one bad situation with a plumber and we complained to First American. They put a complaint on our account and we don't have to use that plumber anymore. The quality of the works has always been good and if it's not, then First American lets us call them within 30 days and they'll come back out free of charge to us if the problem wasn't fixed.

In the 3 years we used this service they made us wait 80 days before they OK'd a new stove and another week to send us a check so my family had no stove for 3 months even though their 1st repairman said it needed to be replaced due to its age... over 50 years. We have had 3 repairmen they sent out not do a thing to repair the broken item but we had to pay them a 60 dollar fee. In each case we called someone right after and in each case that repairman fixed the item immediately. They are not a company I will ever work with again. Do not use this company. It wastes your money.

We've been very pleased with First American. It was the home warranty given when we bought our home about seven years ago and we've always had good service from them so we've always stuck with them. I've called them and I have also done claims submission online and either way, it was very efficient and I've never had any problems - the manner of filing is very easy. We've always had our claims settled very quickly too, and the people they send seem to do a very good job. We actually called them back and had additional things done that are not under warranty, which is nice. Never had a problem with any of the people they sent to us, and their work quality is good.

I've never had an issue with First American's claims representative. They've been courteous and helpful. Same with the repair tech people, except for the plumbers. I had plumbing issues and it was the only time I was disappointed. I had a washer that failed and the tech couldn't fix it so First American replaced it. I've had a refrigerator breakdown and they came and fixed it. So far I have no problems with the repairs. They fixed the problem and resolved the issue.

My furnace broke in December 2015 and it took them 3 weeks to fix it!! Now I am having the same problem. It is broken again and it is 29 degrees out during the day and I am told it's not an emergency and that I have to wait. I am a single mom with a young child and a pet in the home! The rep from First American treated me like I don't matter and like my problem is just that, my problem. And the service company treated me like I was annoying them. First American does not have your best interest at heart, even though I am paying them to help me and their service providers don't care about you either! Find another company!!!

I bought my home in September. In November, the dishwasher began to leak. I opened a claim, and a repair company was sent on 27 November. Two weeks later, First American notified me that another company was taking over. Shortly before company #2 arrived, company #1 called saying they had the parts and wanted to install them, but when they heard that First American had switched to company #2, company #1 cancelled. To clear up the confusion, I called First American. The customer service department had various answers ranging from "I don't know" to "we're assigning someone to your case and that person will contact you within 48 hours." No contact was ever made. In the meantime, First American sent me an email authorizing a replacement part which was not even a part that addressed the dishwasher leak.

Submitting a claim with First American has always gone well and easy. We don't have any issues with it. The recent technician that they sent was very professional and one of the better ones that we've had. The work hasn't been completed yet but if they use the same company that they sent out, then I'm sure it will be good.

My broker suggested two home warranty companies, one of which was First American. They were less expensive, and I am fully satisfied with my experience with them. Submitting the claim has been very good, it was just that the company that was supposed to come and fix the heating problem was not available, so I had to phone First American and they gave me another company, which was very good at fixing the problem. The technician, who was the owner of the company, was very good. It was an old system and the problem was not simple. But he knew perfectly what was going on. Overall, it has been excellent with First American.

I've had First American for years and had good experiences with them both in California and up here. I've submitted claims to them and I've gotten the proper people to come out and take care of the problem. The quality of the work that their technicians have performed has been very good. The same can be said about their rep who looked up my most recent claim for my water softener. She told me, however, that according to my policy, it was not covered. I was surprised because it was a plumbing issue.

I've been a customer of First American for almost 19 years and have had an occasional problem but generally good service. I've got one claim in that nobody has called me back on and wrote it off to the holidays, so I haven't bothered calling. And on another one, the guy came out and there was a problem and he was going to get back to me and hasn't. Both of those claims were placed right before Christmas time, so I've given a little leeway. I would have expected to hear something from somebody but that's not the typical experience. Usually, this much time doesn't lapse. I've always had good luck with the people that they've sent out and have been generally happy.

I've always had a home warranty but I changed to First American seven years ago when we moved here. But now, I'm thinking very seriously about changing after there has been absolutely no interest in helping me. My washing machine had quit working and was turned in honestly on the 14th of December. They had sent one person out who went through the whole thing and apparently he couldn't do it. So then they sent a second person out but they wouldn't do it because the first guy has left the machine with some of the parts open on it. And so finally today, the guys from the first contractor came out and they put the parts back on the machine.

My realtor told me about First American and I wasn't satisfied with the other home warranty providers, so I went with First American. I haven’t had a problem submitting a claim with them. Their representatives and technicians are very professional and helpful. I am also very pleased with the quality of their work. It's very good.

Heat pump died over weekend (Saturday), so contacted First American, and sure enough the earliest they could send somebody out was Monday morning. Contractor came out as scheduled, and he was very pleasant, and perhaps the only redeeming part of this whole experience. Contractor diagnosed that the compressor was shot, so it would need to be replaced. First American authorized the repair then and there, yet failed to order the parts.

The lady from First American impressed me in her presentation and I thought, "I’m going to go with these people." However, I have now had three different techs for my air conditioner and it has never been fixed. I was just going to live with it but I thought they need to fix it. The techs told me that I don't need any Freon and everything is fine. First American gets an A+. Everything has been great with them and I've been very pleased. It's the contractors that I'm not sure know what they're doing.

First American put in my heater back in November. Claims submission is easy, it was good interacting with the claims rep. The tech was courteous and on time, which is what I like. He also would have called if anything changed according to schedule. Also, he explained everything and was quick. My heater is working, the work done is of good quality. It's been a painless process. First American gives me peace of mind.

We've had First American ever since we moved into the house and we've been here for 10 years. This is the only house I've had it on too. When we bought the house, the bank told us about them. Since I'm not mechanically inclined, though, it's cheaper to put it in the hands of someone that knows how to use it. So far, I'm pleased with the service that I've had with First American. There has only been one time that I didn't get the service that I needed readily on hand. It was when my heater went out and it took them 10 days to put a new unit in my house. I was taking care of my firstborn grandson and the house was super cold. But other than that, I love it and the people who have been sent out have all been courteous and willing to help.

I'm absolutely appalled with them!! Our air broke June 13, 2015. And when we made the claim, they tried to avoid fixing it! They sent 4 companies out waiting on the easiest fix. Our house was over 95 degrees inside with our dogs and cats. They finally halfway fixed it on July 29, 2015. They were told by multiple companies it needed to be replaced. We have gone through 4 "case managers" with no real customer service. My husband asked a supervisor (Brian) if the home warranty company was just trying to rig it together. Brian the supervisor said yes. We both couldn't believe he actually said that!!

When I submitted the claim with First American, the lady that was my case manager never called me back. I left 50 voice mails and I had to call every day and we’re on hold for about an hour and a half. I had to do this every day just to get any update and it took about two weeks. That lady should not have a job. But I'd still recommend First American. Overall, the experience was okay.

We knew of First American from our realtor whom we bought our house from. It was proposed by our sellers so we stayed with them, plus they had agreed to pay for the first year. Submitting a claim to First American has mostly been good and easy. My interactions with their reps and technicians have been positive too, although lately, I've been submitting claims online so I don't necessarily talk to their reps. Their technicians' work quality has been good.

First American was recommended to us by my realtor when we bought the house. I know that home warranty through them isn't as inclusive but at least it gives some protection to a homebuyer because there's always going to be something that goes wrong with the house whether it's new or old. Submitting a claim is an easy and relatively painless process. I was all over the phone with just yes or no answers.

I recommend First American, I’ve used it for several years and I've been confident when submitting a claim to them. It's an easy process and the dealing with the claims representative has been very good. They explained everything to me. Also, the technicians do an excellent job. They explain everything they were doing and tell me everything.

First American came with the home and keeping it was one of the better things that we've done because there were times when we actually used it and they've come in handy. When we submit a claim it has been fairly easy. We call the number and tell them what the situation is. They find the person who can come out and resolve the issue. It took a day or two at the most and the technician gets right to it. It didn't take him much time. When the heater wasn't working he did what he needed to do and I haven't had an issue with it since. I keep telling people and family members, if they own a home, they should have home warranty and I recommend the one that we have.

I wanted to be safe and needed to acquire a home warranty. My friend highly recommended First American so I went with them. It was easy submitting the claim and overall, I'm very satisfied with them.

First American Home Buyers Protection came with the house when we bought it. Submitting a claim was an easy process. All the interactions with the claims representative that I have done in the past went well. The technicians get the job done, and if they can't, they always come back and take care of it. The quality of the work performed was excellent. I’ve been referring them to other homeowners who have been buying products from their company. I also have Home Shield, and they always give me some credit such as a $50 gift card every time I refer them. First American doesn’t do that. I’m not expecting that but it would be nice.

I got my repair done through First American Home Buyers Protection. It was done efficiently and I was happy.

Submitting a claim with First American is simple and fabulous. Interactions with the technicians went very smooth. The heater didn't work and then he got here and it worked.

Submitting the claim online is very easy. However, I always tell First American not to collect the service fee from the tenant, and half the time our tenant was charged. It was hit or miss. I would have to end up calling the company and saying the same thing.

I was gone for four days and when I came home there was water on the garage floor and I said, “The hot water heater was leaking.” I called First American and the same day, they had a plumber call me. The next day, they came and replaced it. It cost me $60 and I was thinking, "Wow! This is really awesome!” I was also thinking that I’m going to have to pay for it when we close on the house. I am very satisfied, amazed and have already told people that they got to look into this. They’re incredible.

The homeowner I rent from has First American for appliances and it has been one continued bad experience after another. First it is ridiculously difficult to get a hold of someone and when you finally do, the service support is disgraceful. Second the majority of the companies they contract to fix appliances are unskilled labor that do not fix the appliances, but continue just to replace parts, well beyond the cost replacing the appliance. I've spent over 80 hrs on the phone and waiting for technicians just to fix the heater and it's been over a month since we first contacted First American.

I am very pleased with the claims processing of First American. They're fast, efficient and they get back to you real quickly. Their technicians are experienced, friendly and work with great quality. Always had a good experience with them and I always get the service done within a day or two at the most. I'm very happy with them.

Every service company in our area is discontinuing business with this company because they never let them complete the work. I have to now get lawyers and my homeowners insurance company involved because lack of follow through with this company. Worse company ever. Run the other way if buy a house and this is the company that wants to supply your home warranty. They'll continuously collect your $60 and never repair anything. Thanks!

Our real estate agent told us about First American Home Buyers Protection when we were buying the house. We signed up with them on her word and her recommendation. We used their services right off the bat because we had a problem with the furnace. Submitting a claim with them was easy, efficient and straight to the point. The technician that came to our home was fast, efficient, he did his work and then now the furnace works beautifully. It was everything I expected it to be. Everything worked out so quickly and efficiently with the company so we stayed with them. We'd recommend them.

When I bought my house, the seller threw in First American as a bonus for the contract. The first time I used it, they were very efficient and easy to work with. Everything worked like it was advertised. Online claim submission was simple and straightforward. I didn't have to think a whole lot, which is important. Their reps were very positive too, had good attitude and were straight to the point. We had everything we needed taken care of. I've had two technicians and they were very professional and courteous. They didn't look like they were going to come in my place and rob me later. They showed up on the time they said they would be here and everything went well as they planned. Their work was very good. Interactions were simple and comfortable too.

We’ve been using First American since we moved into the house in 2014. They’ve always been really good. Anytime we ever had a problem they took care of it, and we’ve always had everything that needed to be repaired through them repaired. It was the home warranty that was already on the house when we purchased the house and we kept it. If we were dissatisfied we wouldn’t pick them and we would have gone with somebody else because you get a ton of people sending you requests, but we’re satisfied with them and even if the other price is lower, it doesn’t matter.

My realtor introduced me to First American. When I first moved in my home, it came with the warranty so I just renewed it. Submitting a claim with them was easy. It only took a few minute and I liked it. Also, the technicians were both good, quick and polite. When I looked in there after they were done, everything looked clean.

I wanted to make sure that I had some kind of warranty on my appliances in case something happened to them. Through someone who had First American insurance, I was told about their experience with them and that it was a good one and gave me some examples, so I thought I might do the same thing. Submitting a claim to them is pretty easy, I call the claims representative and they would send somebody to look into it. I didn't have any kind of claim to fill out. If they fix it then that was it. I pay the fee and that was all. With the technician, I just tell them what was going on and they would see if they could fix it. It was great. And the quality of the work was good. I would definitely tell people to look into First American. It’s a very good product to have for your warranties on your appliances that you have.

Thirteen years ago, my realtor recommended First American and I've been carrying it ever since. It's very good most of the time except for one time when it was less than great - I had an inferior technician come that time. But the one I had for my last claim was fantastic - he knew what was wrong and also found something else wrong with the appliance as well as one more part. I was very reassured by that repair which I think was very well done. I've been very pleased with First American and for a single, old lady, it's really a godsend.

We bought our house six years ago and the people we bought it from bought us a warranty for one year and then we just renewed it. I usually call them rather than going online when submitting a claim and it's really quick. I'll tell them what's going on, they open up a claim then they tell me who they're assigning it to and tell me if I dont hear from them within a day, call them back, but I usually hear back from the contractor, and they take care of it. They come to the house and we pay them the $60 deductible then they'll tell me what the problem is and fix it. All the technicians that have come by have been good; We haven't had anybody that worked on our house that didn't do a good job and so I'm happy with them.

I wasn't happy with Fidelity. My second to my last move, I switched to First American which was a gift and recommendation from my realtor. I've been very blessed. My brother-in-law did not have good luck with them in Texas. I'm in California and we've had good experiences with them. We had two houses on First American. One was our second home which we now live in, and the first house we sold last year. I’ve had one for ten years and this house that we’re in now has been with them since 2008. There have been so many interactions with the contractors that First American used and all have been excellent except for one. The contractor didn’t work well with us. We asked to be put on a list where we would not have to deal with that contractor again and they were good about following through on it.

My experience with First American has gone very well and I'd recommend them.

Our realtor recommended First American Home Warranty. We're selling the house so we got the warranty. When we submitted a claim to them, it was very quick and easy. It was good with their technician as well as he did a great job.

I have had nothing but headaches when dealing with First American. They continue to send technicians to my home who are unskilled and rude. Their automated phone system is a joke which makes me go through cycles of people only to wait on hold forever with typically zero solution. Without an ounce of exaggeration I can tell you that I have spent literally HOURS on the phone with them in hopes of finding resolution for simple issues like getting my ice maker fixed. After 3 months and 8 visits from 2 different dispatched appliance repair companies, my ice maker is still broken but they don't seem to care. They have no problem collecting my money though. Once this issue is resolved I'll be canceling my membership and finding someone new. Do yourself a favor and run as fast as you can away from First American!

I've had First American for 16 years now. The previous homeowner had it and I just kept it when I bought the house. And so far, it's been a positive experience. When something goes wrong in my house, I'm able to get it taken care of. It used to be easier to talk to somebody when submitting a claim, but everybody's online now so everything's automated. The process is easy. I had two breakdowns at the same time. I had trouble eventually getting in touch with Sears so I contacted First American and told them that I was having problems and the next day, I was able to get in touch with Sears.

I've had previous experiences with home warranties, so I saw the benefit of having one. Although I've had quite a few home warranties, I've gone with First American for so long because of the cost. Submitting a claim was an easy process. My interactions with the claim representatives were straightforward. The work their technicians did was very good.

Anytime you purchase a house, it's good to have a home warranty because anything can come up. I went with First American as my home warranty provider because somebody who is evidently one of their customers told me about them and I've been with them now for about three years. The last time I used their home warranty, it was for the heating in my house about two months ago and it wasn't too good. Submitting the claim with them was good and First American did what they had to do. But I'm very dissatisfied with the contractor who came out.

I'm a realtor and I use First American for all my buyers and sellers. I chose them over other home buyer's warranty because their service and coverage are better. It was my first time to submit a claim with First American and the rep was very helpful and prompt. Then my husband met the technician there and he was very knowledgeable, fixed our problem promptly and did an excellent job. Keep up the good work, First American.

When I contact First American to submit a claim, they've always been very polite and nice and they usually respond quickly with somebody to come fix the problem. The technicians have always been really nice and helpful, and they don't want a new thing if it's not necessary. Furthermore, the quality of the work has been excellent.

Our real estate agent had selected First American so it was included in the deal for the mortgage or sale when we bought our house. Submitting claims is really easy but their contractors are really horrible since they overcharge. Whoever First American sends out always wants a gazillion dollars out of pocket to fix whatever. So mostly every time we’ve done something, we’ve done the cash out option. I feel that the quality of the repairs they did is all right, though.

When I bought my home, I was told that I had to acquire a home warranty for the first year. I've chosen First American because it was cheaper and the homeowner was going to go half on the premium of the first year. I've only submitted one claim so far, and it was fast and easy. I've had positive interactions with their representative and the technicians were fast and they were on time, and the quality of their work was good.

I've had a couple of claims with First American Home Buyers over a year and a half and everything is perfect. Whenever I called in for a claim they get everybody out in a timely manner. I've never been inconvenienced on having to wait. Also, I never had any problems with their billing. They have excellent customer service. In fact, I will be re-enrolling next year.

I looked into acquiring a home warranty because I wanted to cover all my bases with my house. Price was my consideration in choosing First American over other home warranty providers. Submitting a claim with them was easy and quick. The repairs they made were good and everything works.

I submit my claim to First American either through call or online but now, it's getting a little bit difficult doing it through phone because I have to wait for an hour or so on the phone for somebody to get to me. Otherwise, it is okay. I had no complaints with the claims rep. He was very helpful and it was very quick. Technician was a nice person and he explained the things which are going on. I'm really satisfied with the service.

Owning a home is a big responsibility and sometimes a lot of things break down at the most inopportune times, so having a home warranty is a worthwhile coverage for the wear and tear of the house. My wife told me about First American and I haven't had any problems with them. My experiences have always been great like with the most recent one we had. I had no problems getting in touch with First American and they were very timely. I was surprised because I called them on a Monday and they were out on a Wednesday. The oven was fixed in time for Thanksgiving. The gentleman was very knowledgeable and he was in and out in ten or fifteen minutes. The repairs he did was excellent.

Acquiring a home warranty was part of our mortgage and sounded like a good idea so we got it with First American. Submitting a claim was a good experience and we just got our dishwasher fixed. Our interaction with the technician they sent to our home was good. He knew what he was doing, got everything fixed, and figured out what the problem was. They’re actually really quick at getting a technician out and get the problem figured out quick and got the parts in about a week. The quality of the work performed was good and we're happy.

Reported a gas leak that is covered under First American Home Warranty. They dispatched a plumber from over 100 miles away, who took four days to get to the property and left without fixing the gas leak. I had to put my tenants up for a week in a hotel due to the safety hazard. Finally gave up and hired a local plumber who fixed the gas leak and had PG&E restore service in two hours. Will be sending First American the bill and cancelling all my policies with them. Don't bother trying to call them on the phone - the wait times are 20-40 minutes. They will not call you back, and if you ask to speak with a supervisor they will cancel every bit of data you supplied and then hang up on you. Truly poor performance.

First American has been fine, it's been more positive than negative. When submitting a claim to them, I call in and they get right back to me pretty good. I have no problems with the technicians they've sent or the quality of their work. However, majority of the time, they come out here with a service fee. One particular issue was a couple of years ago when one of my air conditioner's compressors went out. They added a maintenance charge that wasn't really discussed before. Also, about a year ago, I was having a problem with one of my furnaces, it was making a noise. They sent a technician out, but the noise couldn't be located because it wasn't doing it when the guy came. I don't want to keep calling in for the same thing and get charged for somebody coming out. It turned out to be the humidifier part, so I just unplugged the furnace and had to do without it.

23 years ago, First American was the company that came in and did the warranty on the house when we bought the house. Submitting a claim to them is a good experience. Unfortunately, it’s all automated now. I rarely get to talk to a person. I’m familiar with automated attendants, but I would much rather speak to a customer service rep than press 3 for this, press 8 that. Recently, they replaced a thermostat and the one before that was trying to repair an oven door. Most of the time the quality of the work performed by the technicians was good. Over 23 years, we’ve had some bad technicians and First American has had to back it up with another company, so we’ve gone through that but that’s natural.

I am a licensed CA real estate agent for 15 years and I am responding as an agent and a consumer who recently selected First American Home Warranty as our home warranty company on a recent purchase. We had a plumbing leak several weeks after we remodeled and moved into our property. The leak occurred in our master bathroom which drained into our kitchen causing significant damage. It was a strong flowing leak and we called First American for service. They unfortunately couldn't get a vendor out to our property for 2 days. They offered us to go to an outside vendor not on their list to handle the claim and stated we would get reimbursed with prior authorization from them for the work needed for completion. We followed all steps correctly and called to receive authorization, which was approved, provided the invoice and work print up to them as requested.

I've used First American a couple of times. One for a dishwasher and for a garbage disposal. Both were positive experiences, the technician was on time and the fix was good. Also, when my furnace had gone out, it was replaced and I saved a bundle of money on that. They did a great job with an energy-efficient heater and it worked fine.

First American had the most comprehensive plans and it's quick submitting a claim with them. If it's something that's an emergency, it takes a few days. But the longest that I've waited for something to get fixed was a week. The contract mentions that I don't get to pick the technicians that come to our home. But I'd like to get to pick who I want to work with because there are some local people who would probably work with them that they don't use. They keep going to the same people.

My experience with First American has been very pleasant. Submitting a claim was marvelous. The technicians who came to our home were all polite and told us exactly what was needed and what was covered. Each one of them has been very nice. In fact, we have referred at least six people to First American.

It would be nice to talk to a live body from First American instead of having to go through the prompts. They never used to do that years ago, so it's kind of a pain in the ass. But other than that, they're good. I'd recommend them.

First American replaced the furnace and the air conditioner in my house. Most of the time, submitting a claim is pretty straightforward and depends on if they have a contractor in my area or not at that time. When they do, it usually goes smoothly. When they don't, I contact my own contractor, pay them, submit invoices and get reimbursed. They are always upfront about what they're going to pay for and what they're not.

I called to follow up two days after submittal. They told me there were no repair companies in my area (well populated area of sc). I asked to speak to a supervisor who then hung up on me since I was demanding for someone to be assigned to my case. Will never buy a warranty through them again.

The guy sent by First American regarding our heat problem was very professional and courteous. The emergency heat was not working and the first thing he did was pop the cover to the back and found that whoever put it in when the house was built had not wired it up. He knew right away what the problem was from my description and wired it up immediately. He solved the problem fast - in a matter of seconds. After that, it started working and it's been good. I'm very satisfied and I'd recommend him.

My family has been without a working kitchen sink, washing machine, and dishwasher now since October 2015. It is now January 2016. I am having a baby in this house in 6 weeks and we have not had plumbing for the past four months with zero end in sight. This company has been unwilling to find an external contractor for our plumbing issue. None of their internal plumbers want to fix it because our crawl space is low. We have now been waiting for 4 weeks for First American Home Buyers to approve the external contractor.

I have been with First American for the last eight or nine years and my experience with them was good. Overall, my experience when submitting a claim with them was okay. However, the last claim I had was not a good experience, but finally it was resolved. Definitely, I would recommend them, although I'm not completely satisfied how they treated the last quote.

I purchased a new home and my realtor set me up and paid for the first year with First American. Submitting a claim was very easy. They've always been very professional and helpful but I don't always love who they send out, particularly the one for the water heater. It felt like he was trying to upsell me. I would've still had to come almost $500 out of pocket for him to change the water heater. He was saying that he needed to make modifications but it was a standard water heater, so I'm not sure why that would've been necessary. Modifications aren't covered so it would've gone directly to him. I don't know if that was just their game that they play so they make more money, but that's what it felt like to me. I didn't have that contractor complete the work. But everyone else who has come in has been great and done a very good job.

My experience with First American Home Buyers has been fine. The technicians come from all different places but I’ve been happy with who they’ve chosen, their quality of work has been excellent. I really like that we can submit claims online now.

Our house has a pool and there were a lot of other little things that we wanted to make sure we are protected on so we acquired First American Home Buyers Protection. They've handled all of our claims quickly and easily. Everything that we've needed or had to get fixed were taken care of. All of the technicians have been pleasant and everything's gone well. I don't have any complaints at all about any of the stuff we've had done or any of the people they've sent over. We've been happy with them and plan on continuing to renew.

We've had First American with our prior home and since we are not do-it-yourselfers, it has always worked for us. We chose them because they are the most well-known and had the best reputation. We always have a positive experience with their representatives. They ask us how urgent a repair is because we sometimes have very urgent situations and they follow up very well. They usually send the same technician and some Russian guy who's really nice, knows what we need and is familiar with the house. We're really pleased with First American and we can't imagine not having the coverage. It's fairly affordable so it comes in very handy.

This summer our AC unit went out, right in the middle of a string of 100 degree days. First American sent out a contractor week after we filed a claim. This contractor looked at our unit and stated he couldn't fix it and left. Two weeks later and after multiple unanswered calls to First American (after sitting on hold 30 minutes to an hour each time) we finally hired our own person to come in and fix the AC as we couldn't take being without it any longer. A full three and a half weeks after our first contractor showed up, a second called to set up an appointment. That was no longer needed.

Everything's been fine with First American. I've had this insurance for almost 15 years and they're very good. I call them and then I get immediate service the same day or the next morning. They're quick, responsive and I'd recommend them.

I have been a customer of First American for over 11 years. They have always been a bit challenging to work with but have usually taken care of the situation. That appears no longer the case. We had a simple washer failure at the beginning of November that believe it or not is still unresolved. First, there was a back ordered part (not First Ams fault, but they never followed up either). Then the part did not take care of the problem. The tech called them and recommended a new washer. He also said it was approved and to call First Am for details. We did and were told that we would get a replacement washer, but that we would get a call next Wednesday (one week) as their procurement department only worked one day a week.

I've had First American Home Buyers Protection for three years now. They're good that's why I stayed with them. Technicians were good and excellent. They were professional and I'd recommend them.

I have had First American for over 3 years now. In the past, my experiences have all been very positive and issues were resolved in a timely manner. The last two cases, not at all. I had someone out to clean my heater and they said that they could not as it was missing a valve and also there were cracks which would cause carbon monoxide. They said while they could fix the missing piece, the heater would fail inspection and it would be a waste to put the part on. I opened an issue with First American and they sent out a repairman to look at it. After seeing the information written by the previous contractor, he left and said he would submit it to FA. He also said we would be waiting a while as their "Real Customers" come first and the warranty people come last.

We first had First American when we got our home and then we had to stop with it for a while because we haven't had lots of jobs, and then we continued it again because we were satisfied with it. It was convenient. Submitting a claim has been good so far, as well as their technicians. But on this second one where we had called about our conditioner, we haven't heard any feedback from them to see what we could do about it.

Submitting a claim with First American is easy. However the last time, I had called somebody for plumbing but it wasn't covered when they came, and I had to pay $60 for nothing. The technicians explain what they have to do and I have a good experience.

Submitting claims with First American is pretty easy. The claims representative I have spoken to was straightforward and the technicians sent to my home were very good.

I learned about First American through my realtor. Submission of claims to this warranty provider was easy plus interacting with their technicians and the quality of work performed were okay. I recommend it to a friend.

I've been with First American for 10 to 15 years. We get glitches once in a while. I had four different people in one week alone and everybody was passing the buck from electrician to water heater to air conditioning. Nobody could fix it. Also, it took two or three weeks to get people here to do it. It wasn't First American's fault, it was the people that they hired to do the jobs.

First American is good. They replaced some stuff including our dryer and we haven't really had any problems. They are very generous.

I've been a First American policy holder for a number of years now and have two properties in California that have First American policies. I live in New Jersey where they are not in business, unfortunately, and I know how good the company is because the equivalent home warranty company that I'm forced to do business with in New Jersey is not as good as First American. I'm a fan of First American.

So far, I've been satisfied with it. I had an easy time submitting my claim. My only complaint was that the technician that took out the hot water tank did not cover the bottom. It leaked dirty water all over my carpet from the utility room to the front door and I didn't appreciate that. But other than that, he was very pleasant, knowledgeable, experienced, and did a good job. I'd recommend First American to a friend and I have recommended it.

Claim submission is an easy process. The techs do their job. One came the first time and didn’t have the part, but he told me he would have the part next week instead of the end of the week. He did have the part the following week. First American is a good value for your money.

My realtor made sure that I bought the policy from First American. His daughter had it and he basically told me that I needed it. I’ve only done my claim over the phone and the whole tech service on the telephone is a little bit cumbersome, but I did get to talk to somebody, which is why I always make a phone call. I’ve had three different technicians and they’ve all been very thorough. It’s all been good experiences.

I used First American a long time ago. It was pretty easy to submit a claim and the technicians were all good. I had one problem with First American but I got a hold of a manager and she took care of it right away for me.

The process of submitting a claim with First American was easy, but one thing I don't like is there's nobody to talk to. I wanted somebody that I could talk to and tell them what's my problem instead of a machine. So I think they should have an operator for people to communicate to, one to one. But I like their service and the people that came here. And, I'm still in the contract with them because I'd never know what's gonna break.

A realtor signed us up for First American and it was a good experience we had with them. Our most recent claim was easy. It took about a week for them to get somebody out, but they fixed the problem, so that was fine.

My only complaint with First American is that I haven't received the check from the last bill, but I also understand that the guy that did it hasn’t given them his number. My daughter said he did call and gave it to them so I'm happy about that. Everything else has been very good and I've been pleased with everything they’ve done. We have a lady that comes out from Accurate Appliance and she's very good and has been helpful with doing everything she's supposed to. I would recommend First American to other friends.

I've had First American for so many years. It was excellent submitting a claim with them. My interaction with my claims representative was good. In my most recent experience with them, the reps were friendly and arrived in the time frame they said they were going to arrive, so there were no problems.

First American is pretty much very well and they take good care of us. It’s very convenient to call them and they’re also very timely. We always buy them on our income properties. We rarely have contractors whom we’re not satisfied with. It’s only one time out of seven years that we’ve ever had an issue.

My experience with First American is great. The staff that I speak with, the customer service representatives, is very helpful and courteous.

Our experience was perfect with First American. It was easy submitting a claim. I usually do it on the phone and it's easier for me to do it while I'm travelling. The last technicians that came out to work on our washer - both of them named Richard from A&E, -were so professional, informative and did a superb job. If I could keep on getting those people, I don't want anything else from them. They were terrific. I am very satisfied and have recommended them to a lot of people and a lot them have changed over from AHS to First American.

It's pretty easy to submit a claim with First American and I had one issue when I first started. My microwave went down so I had the tech came out from Sears. I called in and said that my microwave's LCD touchscreen was not working and they said it would get covered. But they couldn't cover it and it was like $500 so I just bought a new microwave instead. After that, I also had an issue with my shower and refrigerator and they came out and fixed them.

It took their contractors from October to now to fix my refrigerator. They just got it fixed and they didn’t finish the job. I told them my icemaker was leaking also and they didn’t finish it. It still leaks. Home Buyers send someone out right away so I can’t really blame them.

The former homeowner, when I bought this place nine years ago, was using First American so I transferred it over. Submitting a claim to them has been really easy, nice and worthwhile. Their technicians were usually good. I've had a few service calls over the last nine years but I had an issue with this particular person, wherein he just came into the house, walked around, and said, "The only thing I have is sewer smell. I recommend a smoke test." And then he wanted his $65. So I called First American and said, "I'll pay you if you say that I have to but he didn't do anything." They said, "No sir, it's great. We'll remove him from our contractors list", and they did. I've recommended it to quite some people.

I had First American Home Buyers Protection from my previous home so I got to deal with them. The process of submitting a claim with them is easy. The technicians they sent out were knowledgeable, courteous and able to answer all my questions.

We purchased a warranty from this company when we bought our house earlier this year. Only one of the three claims we have made on this warranty only one was satisfactorily resolved and that was a fix for our refrigerator. The second claim was to fix the dishwasher and a leaking spigot outside the house. The company they hired sent a man who stole the spigot off our neighbor's house to "fix" ours which was still leaking and crooked when he left. First American refused to investigate the matter and told my husband "we only have your word as to what happened." They also refused to hire a different contract to complete the work and told us to "work with" the contract who hired the thief to get the problem fixed.

I had one call to file a claim with First American for my plumbing and it went pretty smooth. They ended up having a contractor come out and they fixed the problem.

First American was offered to us when we bought the house. And, we either call or do the submission of the claims online and the process was not bad. Then the technicians that we've had are always knowledgeable and courteous.

My fridge was reported 1 month ago - still not fixed & Matt ** in Claims Resolution will not even return my calls or emails. To make matters worse, their contractor, Conroe Appliance, who has an "F" rating with the BBB, won't help.

The technicians came the very next day. Even when the part came in, they came in earlier than what they told me to fix what needs to be fixed. Moreover, submitting a claim with First American was very easy. When I was told that my realtor got them for a year, I purchased it after that and try to keep the coverage.

We wanted a home warranty with the purchase of our house, and First American was the one that was mentioned to us by our realtor, so we went with it. In all honesty, we never really had an issue. I feel like the whole process happened quickly and easily. Even the interactions with their employees were very good. The technician that came to our house was knowledgeable and efficient.

Over the past years, doing a claim with First American has gotten easier. It's now automated instead of speaking to someone and it seems to go through to their system. Some of their contractors we worked with were excellent, like with the plumbing situation we had, and we had just called them directly recently because we had a warranty with them on something we had. But the most recent thing I had was with our pest control, and the particular contractor didn't show up until way after the time they told us they were going to because the person that came never got the information from his own company. The only downfall is when we have to use the companies contracted and if it's not a good one, that could be frustrating. But for the most part, it's been fine and we will renew because we've had a good experience with First American thus far. We are satisfied and I would recommend them to someone who needed insurance.

My experience with First American is fantastic. The technicians that come to our home are great. I call them and within two days, they're out here assessing what's wrong and if they have to order a part like they did for my refrigerator. It took about ten days to get the part but that's par for the course. The tech's coming out on Saturday to replace it. Other than that, everything is going dandy. I have recommended them to several people here in the mobile home park.

I've recommended First American to other people. They have always been good and my experience with them has been pleasant.

We the consumers who have paid these people should file a class action suit! They took our $744 warranty fee on Feb 22, 2015 and we filed 1 claim on June 2, 2015 concerning our Viking fridge. They have repeatedly lied saying parts had been ordered, then the parts are no longer available. We went online ourselves and found the needed parts. Then they tell us they will pay us $1600 to replace a $15,000 Viking fridge. We do not need to replace it, just get the parts that we found that cost about 1600 including installation. As a business owner myself if you are going to cheat people you should not be permitted to stay in business! Let's sue!

The realtor that I had from First American was Amazing! He’s professional, knowledgeable and very patient. First American is awesome. I would recommend them.

My experience with First American has been okay. I'm happy with them.

The experience has been overwhelmingly very positive regardless of what the issue was. First American was very timely in their response. It is rare that twenty-four hours go by without someone coming to the house, which is not my experience with other companies from all the homes that I had. They also don't always look for the least expensive solution, even if it means replacing the unit. They do what's best for the homeowners, which is very admirable and not seen too often now. Twice they recommended a plumber who was not good, but it wasn't their fault. The plumber couldn't diagnose the problem that I had. First American got somebody new in here and the plumber fixed the problem very quickly. I would absolutely recommend First American to anyone.

I had heard First American provides great service. WRONG! Do NOT waste your time with this company. On my first claim with them, the technician came out that day, assessed the problem, and sent the report to the company right in front of me. Two weeks later, I still hadn't heard back from the company. I left a message on my account page, got an auto-reply from the company saying I would be contacted in 24-48 hours, and never heard from them. I called the customer service line and left my number for a callback, and never heard from them. Finally, I waited for over an hour to speak to a representative who told me that the technician never completed the report to them and after trying to call him once, they didn't attempt to contact him again.

We purchased our home in April 2013 and became First American Home Warranty customers at that time. On November 5th of this year, our dishwasher went out. We noticed an electrical burn smell and called to place a claim. It took them a week to get someone out to look at it. That repairman took the dishwasher apart and noticed that the computer board had burned up and stated that the unit needed to be replaced. It took First American about three weeks after this first repairman left to contact us. In fact, we had to contact them. They stated this breakdown in communication was due to the fact that we did not have a claims representative. However, they also stated that they had called and emailed, which was not true.

I had First American when I bought the house 12 years ago. They have always been good. My experience when submitting a claim is mostly good but I have never managed to file my claims online. For some reason it's difficult for me and I'm good with computers so I always call and they always have been very helpful. The only trouble I have is it takes two trips to get anything fixed because they don't usually bring what they need with them at the time which means I have to take extra time off work but it wasn't their problem as it's the vendor usually. Nonetheless, the last service guy was really good at up-selling. He got my $65 and about $700 more for something that wasn't covered. As a matter of fact, we have a brand new garage door now. Overall. I'm satisfied and I recommend them all the time.

I've been with First American for a year now, and they seem to be a really good company. I had a little problem with one of the contractors, but not the company itself. I would definitely recommend them.

It should be illegal for a company like First American Home Buyers to even be in business the way they conduct business. I've been with them since 2004, and they take my monthly fee every month like clockwork. But successfully filing a claim is usually not like the monthly withdrawal from my bank account. It's usually not without hassle and definitely not as important to them. Especially when things get out of control. Day 16 without hot water and heat, and it's in the 30's at night. What a joke they are! Every claim is a fiasco.

Every time I've called First American to get something done, they've been prompt and they take care of business. I'd definitely recommend them.

My previous home warranty provider made me mad. They said they're gonna come out and do something but I never heard from them. I had to go and hire somebody to do what they were supposed to do. But, with First American, when they said they're gonna call, they called. They've been helpful to me, and I’ve had a very satisfying, great experience with them so far.

First American was offered to us when we bought our condo. Recently, we had a water issue that was causing a problem with our dishwasher so we submitted a claim with them for the repair. The process was easy and we did it online. Then the technician who came to our home for the service was pretty thorough and he put the dishwasher in all its phases and explained everything.

It was easy submitting a claim with First American, and I didn't have any problems at all. I ended up making the claim on the phone and we went back and forth over emails and phone calls. The rep squared everything away within a week after my claim, and I am pretty content with the help I have received so far. I'm very happy with them, and don't have any plans of changing companies.

I've been with First American for 13 years now. When I bought my house, the people that were there told me about First American. I had American Home Shield at the time and they were okay. But she just told me that they were good so I said "Okay let me just try them." And they have really been good. However I had one time that I had a problem. It was my air conditioner and the way the company that they sent out to me were trying to do it was unfair and it wasn't right. We basically suffered for about two weeks of dealing with the company and First American because, for whatever reason, they couldn't get the understanding that I know what it is because I've had the problem tested, and the other service guy, which wasn't on the contract, had already told me what it was.

I submitted a claim for my GE Refrigerator - water & ice keeps clogging. I was told by Sears the contractor the ice maker was a covered item, the water line was NOT! They said FABP would NOT replace the door because the INSULATION inside the door was causing the line to freeze. And since the insulation isn't a covered item he could not replace the door even if the ice maker was COVERED. So a covered item will not be repaired because the water line is inside the door!! They also said it doesn't make sense but it's their policy so I'll be stuck with a broken ice maker that should be repaired but won't because it's inside of the door surrounded by insulation!! It's a sham, even when I was told by the representative the UPGRADED premium package would cover what the basic wouldn't!!

At first, we saw a TV ad of First American Home Buyers Protection and we checked them out online and the ratings were very high. They had satisfaction ratings from the people who already had their service, so I talked to my mom about it and she took it out. My wife filed a claim and she told me it was extremely easy. She called them and made an appointment. They called my wife back and told her who would be coming for her request and when. I was here when the technician came. He fixed the washing machine and it's working great. We paid our $65 co-pay and the technician went on his way. We were extremely satisfied with our first experience with First American.

I ended up not using the people that came to fix my tap because they want twelve hundred and fifty dollars. The technician is trying to rip me off. He may be mad at me because I just came from Mexico but if you look at me I don't even look Latino. So, I kicked the guy out of the house because I have better service than that. He said, "I can do that. I have to modify this and modify that. And listen, I'm gonna do it for twelve fifty and that's including fifteen percent off." I said, "Oh, yeah. Wow. Thank you very much." So I called First American and I told them about it. I said, "I don't want service from that people. I'm going to go to Sears and buy tap and you guys pay me for that and I'll put it all myself. It will cost me sixty dollars to do that." That was a really bad experience. Very negative.

I don't have any problems with First American because they always come when I need them. I would recommend them to everybody.

I've had First American ever since I bought my house back in 1996. They've fixed everything in our house for the last 18 years. Submitting a claim is really easy. If I have a water problem or whatever it is, they have somebody call me back within 24 hours. The only problem I have with them is when you call their 1800 number, they ask you 5 or 6 questions. "Give us your 10 digit contract number." I tell them what it is. "I didn't get that." They don't seem to understand what I'm trying to say. It's all pre-recorded. And then finally, "We'll connect you to the next available representative," and then it goes through okay. I don't know if the problem is on my line or their line.

We called to have a dishwasher fixed. The real issue was that the door had become unhinged, the heater of the dishwasher wasn't working. They 1st suggested Sears, who didn't have any appointments for 14days. They sent out another Dremus Appliance Repair who said he didn't think he could fix the heater. Then Ashcraft Appliances was sent who is very very dishonest repairman, read his reviews on YELP. " First American Home Buyers Protection" has given us a runaround & lies all over, one day they promise to foot the bill for replacing the dishwasher & the next day they are sending someone to fix it..." PLEASE avoid these people at all costs.

I have coverage on my appliances from First American and submitting a claim with them is easy. I've had no problems with their claims representative. Overall, they've been very good.

Submitting a claim with First American was very quick. I told the claims representative what I needed and they've told me who was coming out for the service. The technician they sent out was courteous and cleaned up after himself. Although I've only had First American for a month and used them once, I liked the experience so far. I find them easy to request to and true to their word. I would recommend them.

The experience with First American Home Buyers Protection has been good except for this one person who called. And I thought, maybe First American got a hold of him and that’s why he’s called me. Chad, as he to claimed to be, said that I needed to have my fireplace checked. When they came out, the man didn't charge $65 but $69 instead. I've tried calling First American but have been hanging on the line for an hour twice. My husband had a stroke and he is paralyzed and I cannot afford stay on the line for more one hour. If somebody tells me that they’re going to come out and check one of my appliances, I’m going to tell them no until I hear from First American.

We made a claim. They dispatched a less than reputable vendor. The vendor made an appointment 3 times and did not keep it. Delays caused more and more damage to the home. After 7 calls to the First American Home Buyers Protection company and hours of holding they got the vendor on the phone and vendor showed up for 15 minutes and left. The assessment was difficult to obtain after 4 phone calls to the vendor, they made a quick negligent assessment. Warranty company would not resolve issue and we dispatched another vendor after no avail.

My experience with First American Home Buyers has been fine. I'm very happy with it.

Every time I call and I need somebody to come out, First American get a hold of me right away. They've come out very pleasant, quickly doing the job professionally. I'd recommend them to a friend.

I first heard about First American through a friend of mine. I have only submitted a claim once since I've been with them. They fixed a knob on one refrigerator. It was smooth and easy. He was knowledgeable and was able to answer any questions. The person sent was a little bit longer than I expected him to be. He was not able to get it fixed overnight. He had to wait and come back. The wait was a little bit longer than what I expected but still that's the way it works. If my refrigerator was completely out, then I would probably have a lot of food spoil if it were. But so far, when I call them, they came. They did what they said they were gonna do. I would recommend them to a friend.

I had a very good experience with First American because they responded immediately. I'd recommend them to a friend.

My mother-in-law told me about First American. Their technicians were knowledgeable, courteous, and were able to answer my questions. First American's good. I would recommend them to a friend.

December 2015: It has been 3 months since initial claim was opened. The repair has still not been completed. 20 minute on-hold time for customer service is unacceptable. Messages left for claims rep were NEVER returned (the only time I've spoken with claims rep is when she phoned me, unaware that I'd left multiple messages). Messages left for supervisor were NEVER returned.

I've consistently had a really positive experience with First American.

I found First American on an online search and I contacted them on the 800 number. This is my third year with them. I've only done one plumbing visit and one other visit and those were smooth. The plumbing had to come back again because the contractor didn’t do a good job. So he came back but he fixed it the second time. And the garage door went out last month and filing was very smooth. I tell my neighbors to buy First American and I've had good experience with them, and I have peace of mind by having it.

First American is dependable and accurate. Usually they call me back within the first 24 hours and the claim has been taken care of. I'd recommend them to a friend.

My experience with First American has been great. It is easy. I would recommend them to a friend.

Found out we had a pipe leak in a house we had just purchased. After placing a claim the company sent out terrible plumbers who wanted to do with irk that didn't need tone done. I called and asked for a second opinion and every day had to talk to different representatives who told me different stories about what they needed from me. The whole time my family was living in a hotel because the water was off in my house. After a week of trying to get any plumber to call me and having to listen to condescending representatives, we had enough. The warranty never helped us get a plumber to fix our leak or call us back when they said they would. We ended up paying for the repairs ourselves. I would never recommend this company to anyone. The money you pay is a waste for they don't provide any help.

My experience with First American was very good. Their service was quick and I would recommend them to a friend.

Submitting my claim with First American was an easy process. I go online, submit a request for service, and usually get a call the next day. Their reps farm it out to their subcontractors, then the subcontractors show up and fix the problem. Their contractors are great and I haven’t had any problems with anyone. The quality of work has been great, too. I have recommended FirstAm to others.

Submitting a claim with First American has always been easy with the exception of today. It wasn’t a bad incident but I called in a claim on Sunday and did not hear back. But then I called back today and they definitely got someone out to fix whatever the problem was in a timely manner. And all the contractors that they sent have all been good. Plus, the quality of the work that's been performed has also been great.

I had a couple of claims with First American, and the guy would take three days to come and fix it. Then say that a part is not there and will take another two weeks to come. I also wanted them to fix my hood light and then two contractors came. I’ve paid the money but it’s still not fixed. So I was fed up with all the nonsense and cancelled my contract. The plumbers come and tell that “No, this is not covered, that’s not covered, there’s only two things that’s covered”, but when we signed the contract, it says that everything is there. It’s like I paid for the visit charge and then they don’t come and fix the problem, which is a waste of money and time.

My realtor purchased First American for me. The last claim that I submitted was so easy and the contractor was awesome, and it was fast. And then I had one experience in the past year where I don't have hot water for a couple of weeks, so that wasn’t too great of an experience but this year it has been great.

I have had this warranty for 6 months now. The first time I used them for a garbage disposal problem it took time to get it resolved... Resolve but took quite some time. It was not urgent so I was ok waiting. This time it's a fridge that stopped working. Made a request online at around 5 pm (Nov 30) on Monday. Claim automatically got assigned to a contractor and I left messages for the contractor. Contractor calls me back on Thurs saying that he can come on Monday. So 1 week for him to come and do the diagnosis and all this with no fridge at home. I would think a fridge is something that needs to be taken care of sooner. But not sure what to say. I have left messages with them (First American) again and am waiting to see what they do. Not expecting a lot.

Submitting a claim to First American was easy. I call in and they're there 24 hours. There had been times I have to call several times a year. There are some frustration with having to retell what's wrong and the agent getting a little frustrated as well. But overall, it's been okay. Technicians have all been good. They tell me what's wrong and I haven't had any issues. They may not agree with First American, but they have to go by what they will and will not do. Overall, I'm satisfied.

I was with American Home Shield and I wasn't satisfied with their service; and I heard that First American did a good job, so I went with them. Submitting a claim online was easy and the technician they send and their work has been good.

When I purchased our home, it came with the warranty from First American. Submitting a claim was very easy. I didn’t have much interactions with their representative because they contacted the provider and they called me right away. I didn’t have to deal with anything other than the initial launching of the claim. As for the technicians, they called and talked to me about what they had to do, came and did that, and it worked out just great. It was excellent work.

When we bought our first home, it came with the one-year warranty from First American. The claims reps have been fine, but I prefer to submit my claim online. Technicians have been great.

I called First American 2 months ago regarding my AC/heating system. They sent out a contractor who came to my home 3 times (never had the right tools or equipment to fix/had to come and fix something else/never finished). Finally on the 3rd visit I am told I need a new system. First American told me there would be 780.00 in uncovered cost. I agreed then waited for the contractor to call me. They never did so I called them, and they send me a proposal with almost double the uncovered cost. This company is negligent, irresponsible, and their contractors are a joke. 2 months later and I don't even have a thermostat that they started installing 2 on their second visit.

Overall, my experience with First American has been great.

First of all let me say it is very hard to understand the majority of the customer service agents I've spoken to over the last few days and there have been quite a few. I have been disconnected multiple times while trying to get issues resolved. Very frustrating. I called on a long Thanksgiving weekend because we needed two circuit breakers replaced. Half of our house was without electricity. They were not able to find someone to help us even though we have small children in our home. I had to hire my own electrician and I am not too confident they will honor the preauthorized reimbursement.

Wait time when you call them are ALWAYS at least 20 minutes. I have even waited an hour to speak to a representative. They are very unhelpful. While submitting a claim was fairly easy and straightforward, getting the work done in a timely manner has not been. I have heard many excuses about why ordering a part has taken so long. Their communication with who they subcontract the actual work to is very poor. No one seems to have any idea about the barriers to getting my furnace fixed. They have claimed they have "expedited" the ordering of the necessary part and it has now been 2 weeks and the water heater is still not fixed. I had family in town and needed my water heater to work...

This last time on the water heater issue, the company that First American sent went beyond expectation. That was not so on the previous experience back in the summer with the air conditioner. It was a negative one and it had to do with their willingness to try to work with our special needs. This time, First American assisted in expediting the service for me. It was a Friday, we have illness and we had a water heater going out on us. I was able to talk directly to the owner of the plumbing company and he got a service on Friday when at first it did appear that it was going to be after the weekend before anybody could take care of it.

I have used them several times because it is the warranty that was sold with the home. They have the worst customer service: hold time for over 30 minutes, takes forever to complete any appliance call because their providers have no idea what is covered. My poor tenant has been without a fridge for two weeks waiting to find out what is covered. No one follows up.

When I first moved in about more than five years ago, the previous owners had First American, so I went on to go with their policy. Submitting a claim has been alright. They're not the fastest to answer the phone but I haven't had any problems with them.

Each time I request a service, I am initially referred to a company with a very low rating with the Better Business Bureau. The first time it was a F rating. The company did not complete the work and after 3 weeks I was able to get a better company only by going through my real estate agent who complained to the saleswoman who sold the contract. The customer service was worthless at resolving the situation. They always have "higher call volume than normal" and waits on the phone of more than 30 minutes are normal. They state that they have a call-back service but it is "unavailable at this time" so you have to wait on hold for all the time until an operator is available. If you have a problem, then you have to wait on hold again for an additional 30 minutes until the customer service representative can try to contact the provider. On top of all that, they screwed up my billing and keep sending me bills for a service I paid the provider for.

First American is exceptional and I'm pleased with them. I haven't had any difficulties submitting a claim, it was easy. Their claims representatives and technicians were courteous, knowledgeable and explained thoroughly what they were doing. I referred First American to my parents and they are pleased with them as well.

First American was the warranty given when we bought our house. Submitting a claim is easy and I never had a problem with the technicians sent. They do quality work.

The employees of First American are very responsive and quick to address my concerns. Everything has been good.

I got First American because I felt that they have better service at that time. First, they sent a plumber to fix the toilet but there was still a problem after the repair. I'm not impressed at all with that company and don't want them to come back to my home ever again. I paid but I didn't sign the paper to say that I was satisfied with the work.

We've had First American for many years over several homes and they are Godsend. The best money I've ever spent and I have recommended them.

Overall, First American has been an excellent service and it’s paid for itself over and over. Submitting a claim with them is very easy and I like that I can do it online. My experience with the technicians has always been very positive except for one situation where I ended up spending quite a bit of money for a replacement unit on my AC and they did a really poor job. Nonetheless, I'd recommend them.

So far, it's been good with First American. We placed a claim yesterday because of our circuit breaker was faulty and the tech came out this morning and replaced it. The tech also said that he was gonna let FirstAm know that there was a problem with the heater, too. Everything went smoothly.

My friend had First American for a long time so when I bought a house I chose First American as well. There’s only one problem that I have with them. When my property became a rental property because I’m overseas, I asked for everything to go through my property manager, and I gave them all the information, phone number that they can contact regarding everything on the property.

It hasn't been long since the reps from First American were out here and replaced some stuff on my stove. I was well pleased with everything and they were very good about all of it.

We gave First American a try because they covered more things and they had great reviews in reference to customer service and outstanding contractors and we've been happy ever since. It's very easy to submit a claim - no problem at all.

When we bought our house, the people who sold it had given First American to us. Submitting a claim has been an easy process and they have good claims representatives. The technicians they sent out were always nice and polite and the quality of work they've done has been great so far.

Our experience with First American Home Buyers is good. Submitting a claim was straightforward and not too difficult. They have an online process but I have only called in my claims. The claim representative are confident and know what they're talking about and always satisfy my requests. All the technicians that came out from the company are experienced and their work is good. I've never had to have anybody come back to repeat what they've done. They give the best service from the time I called for service request until they come to my home and fix the part. I'm happy with the service. But if I was to recommend an improvement, I would have a process to have emergency work on a request. Although they do have it I don't believe their response is as fast as it could be.

My refrigerator is still working but the motor is making a terrible sound and I lost $200 worth of food the last time. He replaced some wiring and got it working again. But the motor is still making that sound and he did come back out. The guy said that he can't do anything about the motor or the compressor until it goes completely out. There's something wrong with it but they won't do anything and that upset me. It took them a week to get out here and get it fixed. When I complained, Conway Appliance called and they try to be nice.

A water pipe broke inside the wall of our kitchen sink and we called to get First American to send a plumber out to our home. They said they would have someone call us in three hours due to the severity of the problem. We never received a call, so we called the next day and were told that they could not find a contractor and no one would be able to come out for at least three days and they did not consider our situation an emergency because we could cut the water off. My husband called back and argued that this was indeed an emergency since we could not use water in our kitchen sink and they finally called AZ Plumbing and Air Conditioning to come out. They sent someone the next day from the plumbing company and it got worse from there.

We've had First American for years. A few years ago, I had a claim regarding my pool equipment and I removed the company that came to the property. This time, it was really good. The guys were sharp and took care of everything. They did a good job and were very informative, too. I was very pleased and they were really responsive. I'm very satisfied with FirstAm.

I submit a claim over the phone and it's easy, but some of the providers are not professional, I found, the office part of the repair service not the actual repairman. The representatives I speak to are usually courteous. The issues that I have with the office of the technician are that they don't answer the phone and their voicemail is full. They turned in a bill saying I did not pay but I did. The day that the serviceman was out there, I paid it with my credit card. And it showed up on my credit card bill so I knew it was paid, but I didn't know that instead of Infinity Appliance it came out as something else, which was completely wrong to me. I called and asked if I got a bill from First American because I didn't know that anybody was complaining when it wasn't paid. When I got the letter from First American then I called Infinity Appliance, they said they have to get back to me.

The previous owners of our house had First American we continued the contract. It is a cost-efficient and convenient experience. As for my recent claim, they booked someone to come and the technicians showed up on time. They were very helpful and they checked out everything I asked them to check out, and fixed things. It was great.

First American Home Buyers Protection plan is the worst. My built in microwave didn't work so they sent someone to fix it and the problem came back within 3 days. They sent the technician out again and they made some excuse that it was missing a part and it was not covered under the warranty. My oven range was also not lighting and they couldn't fix it because they couldn't identify the model number. Pick another company for your protection plan.

My experience with First American was good. They finished the job quickly and I would recommend them.

When we bought our house, First American was offered at the realtor's office and we took it and everything has been good. I only had one problem when I got charged twice. I paid them and then they cashed the check and tried to collect again from the insurance company. But, every time I have a claim, they take care of it right away. They call me back, have the contractors call me, and schedule the service and we've been happy with that.

3 hours on phone with 4 disconnects while waiting for a supervisor. Absolutely horrible to business with!!!

When I bought my house, I got a year of First American free from the previous owners. I've never had a problem submitting a claim with them. Their claims representatives are courteous and friendly and the technician was efficient. The quality of work that was performed is very good.

When we bought our house, the sellers had First American and we continued with it. Submitting a claim with them has gotten better. In the beginning, it was extremely difficult trying to get hold of them and their website is not super user-friendly whwther looking up information or seeing what your history was. But their claims representatives are usually nice and helpful. The repair people that always come here are extremely helpful and nice as well.

Friday I came home to find water slowly leaking through my basement ceiling. It just wouldn't stop, and it had already done significant damage to the ceiling and wall. I called First American who said due to continuing damage it would be declared emergency repair and someone would call me to schedule an appointment 1st thing Saturday morning. No one called, so eventually I called the plumbing company they had told me would be here. The company said they were not told it was an emergency and would not come out until Monday. It took me 5 hours to finally get through the automated waiting system to talk to someone at First American. The system said someone would call in an hour, but I kept getting blank calls from them where no one was on the other end.

I'm satisfied with First American, although I haven't had to file a claim yet.

I've had First American for 14 years and have been very satisfied till yesterday when I called to put in a claim on my heating system. The only thing that's not working is the igniter that was put on last year. So I wanted the same contractor who did it last year. They've been out to my house about twice and they're nice but I don't have the paperwork on it so I asked to talk to somebody to find out who they were. Their claims representative had always been nice until yesterday when she was no help. I've got North Star coming out today but they shouldn't have to come out because they are not the same people FirstAmerican sent last year to do my heating.

First American was packaged with the house when I bought it and I decided to continue paying for it. I opened a claim this year, which has been a headache because of their very long wait times when we call them. It took 30 minutes to be able to get to talk to someone because they didn't have enough staff. Then I’ve had three separate techs come out to manage the same problem, and another claim that was taken since June and is still not closed yet. So, that one is a problem. Otherwise, they’re great. They do good quality work, and are always trustworthy to get the job done. I've had their services for about eight years and it has always worked out for me.

We like First American. We got the policy when we bought the house and it's been years. Claim submission is usually very good. The only thing is sometimes I have to wait a little while to get an operator. But the representatives are excellent and always very helpful. The contractors have always been good and have a good response. It’s an awesome policy and I always recommend First American to anybody who owns a home.

I just call First American Home Buyers Protection when submitting a claim and it's easy. The representatives I talked to answer all my questions and were courteous. Also, the contractors they sent were nice.

Submitting a claim used to be very good, but recently, it has been extremely bad. It takes them forever to get somebody out because they didn't have enough people who could come out in a timely fashion and provide the service. We had an electrical issue that took over a week before we could get somebody out. It wasn't even eligible for a claim because it ended up being something completely different. Then, we had a similar issue on my rental property where one of the outside faucets was leaking and somebody came out and did the repair. Then they went to my personal residence where we had a similar issue, and they said, "No, it wasn't covered". In the end, I don't know what's going to be covered and what's not. I'm thinking about trying to switch now because I'm really frustrated with the level of service that we're getting.

First American is a good company because when I call them, it doesn't take too long for them to call me back. It was easy submitting a claim, I get the help I need and they answer me in the proper manner. The claims representative was courteous and answered all my questions. Having First American is very handy because I'll pay no insurance on the side or on other agencies which might be even expensive.

We have a lot of appliances at home and I’d rather pay over time than having to incur like a big expense, which surprised me sometimes especially with air conditioning costs. It could be very expensive, so I need to be able to plan those things out. So far so good with First American. I’ve had some issues a couple of times with the policy not covering everything that I had expected. It just covers the minimum and so I'm left with spending a whole lot of money trying to fix whatever goes wrong. At one time, a technician came over and didn’t fix the problem properly. I’ve had issues with quick and very easy fixes and I’m not really happy with the work in terms of how it was done. It could have been fixed better. Also, when reaching out to them, the menu is pretty long before I get to input my data and it takes a while. But the customer service are pretty good and I’m satisfied with First American. I would recommend them.

When we bought the house, the previous owners did the home warranty for the first year and we kept it because it was an older house and we'd have issues soon. But when I have to call them, the longest I've ever had to hold was for an hour. And we had problems with some of their repair companies. They're more difficult to work with. First American say they screen contractors very carefully, but they don't. It's good that their claims representatives were courteous however a couple of times, they switched us over to another repair company. We had a claim on the pool and their contractor wouldn't call me back. Then we had an air conditioning problem and we ended up paying the repairmen cash because they told us we're in the low priority or 8-10 days for our unit to get fixed.

They send you a wild goose chase! I called 15 times this week, they have a 'policy' that if your fridge freezer breaks they will send someone out within 24-48 hrs. Guess what? I called 0645 Friday, it's now WEDNESDAY and nothing. After several messages on the site, that your 'claims' specialist is supposed to contact you within 24 hrs, no.... I have KIDS, no fridge, a mess, and the holidays with food defrosted and they send me back to the mainline when I ask for a manager.

Submitting a claim with First American has been pretty easy. The quality of the work I'm sure is fine, but they tend to get the cheapest contractors in whatever area that they can, and so they're not always the highest quality based on my experience in the past with them. I had one guy come out and do something one time, and I had a recurring problem. And then, I find out he was no longer on their contractor list, I guess he had got enough business to get out from umbrella. But that's just been my observation. I could be totally wrong.

I don't know why I selected First American, but I did. Many have asked what I thought of them, but couldn't answer because I never had a claim. Yesterday our garbage disposal died as did the hot water recirculating pump. I called First American at 8:30am to file the claim, received a call from a plumber, (a top plumbing company in the area) who arrived at 11:00, replaced the disposal with an identical product, left to get a part for the recirculating pump and had that replaced by 12:30pm. The pump that he replaced, according to on-line reviews, is a better one than the contractor originally installed. Can't ask for more than that.