First American Home Warranty Reviews

I have had this warranty for years for my house in Hephzibah, GA. I filed a claim for my refrigerator that wouldn't cool or freeze and it took them 43 days to finally put a band-aid on the problem. They charged the system and guess what 3 weeks later it goes out again but according to their records it was fixed over 30 days ago which it wasn't so now I have to pay another deductible. I had to rent a fridge for a month while I was waiting 43 days for mine to be fixed and when I asked about reimbursement they told me no because I was supposed to get an authorization first. I guess not having a fridge is totally acceptable even though I called the company daily to ask what my status of a contractor was.

I bought a house and the previous owner had First American. He said, “It’s paid for, and it’s good for so many more months, and you’re welcome to it.” So I took it and I’ve been with First American for about 17 years and I never had any problem with them at all. They’ve always been very good, very quick and had proper people to come to the house. I usually submit my claim over the phone. They would ask me what I needed and how I wanted it to be done. And they would give me my claim number. They’d also give me the name and telephone number of the person that should be contacted.

First American is very reliable and we’ve kept them for 18 years now. It's fairly easy to submit a claim with them. We do a simple phone call usually and the representatives are very nice and helpful. The technicians are mostly helpful as well. I don't think we had a bad one who came. The only thing is that their rate goes up. When we first got the warranty, it was either $35 or $50. Now, it’s nearly double. But we still think it’s a fair bargain. Our daughter has a home warranty from another company, and it’s right about the same thing. But she's had a few complaints with hers and it was taking them more than a week to get out there, while the longest we’ve ever had to wait with First American is about 48 hours or so.

We've been using First American since we bought the house, and I've made three claims in those five years. They were all good. I was there for my first claim and I had no problem. For the other one, my son was at home and he took care of everything. So, I just called them to be there and paid whatever we had to pay. Everything went very smoothly. First American is a good company to depend on.

First American came as the warranty given to us to pay for with our home purchase. When I submitted a claim online, it was easy except for the part where they couldn't get anyone out to fix the problem for three weeks. So I called to ask about it and they checked if they could find someone sooner. They said they couldn't but they told me I could try finding someone and they would reimburse me. I had to talk to them about that process because I had to pay for it and get reimbursed but it worked out really well and I was pleasantly surprised. The only thing that bothers me is that there's a toilet that's super old and is not even up to the low flush standard but First American would do whatever they could to fix it instead of replacing it. That may be part of the warranty company because they don't want to pay the prices but it would be nice if they replaced that old thing instead. Other than that, the warranty has a reasonable coverage.

Over the course of years, things would break down and I’d have to go out and get one or have it repaired. Sometimes, the repair costs would be just as much as having to buy one. I wanted to find a service that will allow me to keep my appliances longer than most and allow me to not incur unexpected large expenses. I looked into acquiring a home warranty and the only company I’ve heard of was American Home Shield but I just read too many bad reviews on them.

We've had a couple of claims for the past five years and First American was good. They're quick to respond and any issues have all been mitigated as we filed a claim. However, it wasn't clear that refrigerators are not appliances in the home whenever I signed up for the home warranty program. In my mind, they're an appliance because of the appliance section when buying a refrigerator, but it wasn't clear that they're not covered. But it eventually got cleared up.

Called in to file a claim and asking what's covered. The rep named Jose was definitely on drugs. He asked me at least five times, "What's wrong with your dryer?" The phone call was on speaker, and my wife heard it all. She thinks it's unacceptable, so do I. Considering other home insurance companies.

My realtor referred First American to us and we decided to go with them because I didn’t know any others. We’ve only had them for a couple of months but so far so good. If I have a claim, I just go to their website and submit it and it is easy. Their technicians were very nice and their quality of work was fine. First American was efficient so we liked it and I wouldn’t switch. It was a quick and reliable experience.

I have been with First American for a couple of months. I had another home warranty provider before, but I liked the way First American was presented to me and I was impressed by what they covered so I thought that I'd give them a try. My most recent claim was electrical. One of the switch plates blew out, so I couldn't run the washer, dryer, and the lights. Submitting the claim went very quickly. I called in, explained my situation, and everybody was helpful. The gentleman I spoke with said he would take care of it. He gave me the name of an electrical company, who in turn, called me the same day and they were out here a day or two later. The electrician came out and he took quite a while to check everything out and figured out what the problem was and put a new switch plate. I'm pleased with the way they responded and the assistance that they gave me. I look forward to keeping them a while.

We got with First American when we bought our mobile home in 2006. Everything seems to be okay with them. I usually submit over the phone. The technician they have sent have been good. We’ve had them out for quite a bit for different things. Sometimes I wait if something happens because of the co-pay even though it’s probably a lot less expensive than what it would cost a fix. They've been efficient and competent, overall.

They sent a company to replace garage door opener. It works intermittently. I called Genie. They said they will send new motherboard if I send proof of installation. They will not send proof of installation. They claim no responsibility. Also had a water heater replaced and it cost me $450. The tech said it was a faulty control valve and it was not available. I called the manufacturer and it was available. First American does not take the part of the consumer. This is a shelter inferior irresponsible company.

We used to be with American Home Shield and we were happy with them. We felt like it was a good thing to have in place in case we have something break or just kind of a safety net. First American home came to us for free for the first year as it was included in the sale of the home, thanks to our Realtor. She really liked First American better than AHS and she said that she had heard from customers that First American covered more things. I've called before but my husband goes online when we submit a claim. He likes to do it via the internet and I like to deal with a person. We had something go wrong with our air conditioner and they came out. They were nice, polite and helpful. Everyone was friendly and professional at First American and they seemed to be pretty efficient as much as possible in getting someone out to resolve issues that we call about .

I have always been a believer in home warranties. We had Service America in Florida for about 40 years and we had tremendous success with them. When we had a problem, which was rare since we constantly upgrade appliances, they took care of it a 100%. They have the same replacement policy where if an item is not repairable, it's replaced for the brand new one of comparable quality. We recently moved to California and unfortunately, they do not have anything out in California. I asked my son for recommendation and he said that out of two to choose from, First American would be his choice. And we went with them. They also have a replacement policy and we took advantage of it with one occasion. Every other thing they fixed perfectly. With the wine cooler however, it took longer than I anticipated for them to fulfill the repair. I reported it and they told me that I would be contacted by Active Appliances within 48 hours.

I’ve been with First American for about six years. It was given to me as an option when I bought my house and the seller covered the first year for me. Four years ago, customer service was not as good. It would take about five days to find out who was going to fix the problem. But it's much better now. For the most recent years, it’s been very effective. They call right away and they take care of the problem within 48 hours. And the reps have been fantastic. Also, 90% of the technicians who have come were nice people. They really care about the problem and they give some follow up. The 10% just want to fix the problem and get out of there. I already know most of the providers, so I just really call the company and tell them what I think about the specific company and sometimes they just directly contact them.

It's such a shame to have to write a review like for a home warranty company, because really, you give them money every year, and never use them, so then after 4-5 years, to need them and be disappointed, is a frustrating experience, and makes me feel like I have been throwing my money away for all this time. The staff, whilst they do try to be nice and customer service centric, they fail miserably at solving the problem. They have some terrible local contractors that they use, who really don't know what they are doing.

Save your money. You are better off keeping your ~500 or whatever you paid for the warranty and buying something new when it breaks. By the time you go through multiple service visits. Pay their additional service visit fee. You end up with something that's probably going to break again soon and a bunch of wasted time. I would never recommend a home warranty from First American to anyone.

I've been a customer of First American for a long time. My sister had their home warranty so I thought having one was a good thing. I had the policy when we lived in Tennessee and continued it here in Florida. I had a different company when I bought the house because it had a plan on it. However, I wasn't happy with it and so I went back to First American. Sometimes, submitting a claim is a little difficult. I had one claim with them since I've lived in this house. The latest claim was the slowest of all. The servicemen came and they had to order parts. It took over a week to get those and it was slow in communicating back and forth. With the home warranty company, I always got a different person and it was hard to get a follow up on it.

Someone recommended that I get a home warranty and I got one from First American. I've been with them for 10 years. They've always been on top generally and whenever I filed a claim. I've had good experiences with the customer service reps and the service contractors, and the quality of the work done has been very good. All in all, I found First American to be very reliable and convenient.

We had a cooling issue with the fridge of our rental property. The contractor came out two business days later. A part needed to be ordered and we did not receive a call that the part came in over a week later. I called the contractor and he said the part arrived the day before - not sure why they didn't call to schedule coming back out.

They never have a sense of urgency. It always took them more than 3 days to get back to me (one for plumbing issue and another for fridge. So imagine you're living with a leaking drain to my neighbor below and had to wait over a week for them to get back to you!) or assign a contractor. This recent time it's been a week and my fridge is not working. I have been without a fridge for a week now but it doesn't matter to them. Just now I got a message from them that my service request has been cancelled. I didn't cancel it! Now I waited for a week and my request just got cancelled. I have to start over!? I'm more than pissed off. On top of that, I just got a letter from them that my fee will go up next month and service fee for each service call will go up from $65 to $75! How's that for service?!

One of my tenants, a realtor, suggested First American and told me she liked them because if something went wrong, they usually fixed it. I've been with them for about eight years and submitting a claim has been very easy. The reps are very easy to talk to and they get back to you. I'm very pleased. I mostly had good experiences with their technicians although there were a couple of times that were not so great.

I selected First American Home Warranty when I first moved into my home (built in the 1860s) because they were the coverage suggested by my real estate agent. The first year I had coverage, First American was great -- very responsive when I had a pipe burst in the basement and covered the repair without any pushback -- and based on that good experience, I opted to pay the $410/year for continued coverage. Since then, the service has been horrendous. Last year, I had to make multiple phone calls in order for an HVAC person to come to my home (the contractor was phenomenal -- Moad -- but First American stalled with dispatching the company even though it was in the 30s and was an emergency).

When I bought my house, First American Home Warranty was paid for two years and I continued it. It’s very easy to submit claims with them. I call them up, tell them my problems, then they give me the name of the person that they are going to call. They tell me to call that person if he doesn't call me the next day. They make the appointment and the guy comes out and fixes whatever it is needed to be fixed then it's done. Their claims reps have always been really nice and helpful. I had one thing happened in the middle of the night so I called and someone answered. They got a plumber over here at 2:00 in the morning and the plumber fixed the problem. The technicians who come here are polite. They’ve always been friendly and nice. They look at the situation and fix it. First American replaced my air conditioning and my furnace so having it is a good value.

As a 10-year customer to First American Warranty, I called for emergency repair on my garage door. I had a pending out of the country trip the next day... The contractors referred to me could not respond for 1 or 2 days which was not possible. I located a contractor that could respond that day, and asked First American to allow me to be reimbursed or cashed out as I would be paying out of pocket. First American operator and then the resolution desk REFUSED to allow it. I am disappointed as a longtime loyal customer and will take my business elsewhere as well as mention to the many people I have referred them to do the same. The strange thing is that the contractor I summoned had a lower price than the others, we all would have saved money.

First American has good quality service. Submitting a claim to them was easy and very simple. I usually do it over the phone and their claims representatives were quick, efficient and got the job done. It went well with the technicians too. Everything went smoothly and perfect. I also enjoyed that when I asked them if a particular item would be covered, they were very knowledgeable about it and that's a big plus. For other companies, I have to wait until they come out to tell me what’s wrong.

FAHW sent out a technician to troubleshoot heat pump. After finding the issue (leak in reverse valve) technician continued fumbling around outside unit. He then found a broken TXV valve. I mentioned that part had been replaced in the past. He removed himself and made a call to his manager, came back and said they would take care of me.

They take zero accountability for their contractors, zero accountability for their dispatches. A contractor cannot show and they don't care. I had no A/C for DAYS in the middle of July in TEXAS and it took hours on the phone with them and the contractor to get it fixed. The policies increase year over year with the same terrible service. The only time they proactively call you is to renew your policy. Switched providers. Enough is enough!

This company is not reliable. My AC was not cooling so I placed a claim. Three days went by with no response. I called and called and called. Finally a representative return my call. Explained my situation to the rep who did not express any sense of urgency. After two weeks First American Home Warranty contacted me explaining they were unable to contact a contractor. We have over 200 heating and air companies where I live and they are not able to locate one (Really!?!). I ended up having to locate a contractor myself. First American is suppose to reimburse me. I sent the information in to them and three days later I was contacted by a rep asking me if I found contractor. Long story... still haven't been reimbursed.

When we purchased our home, the seller bought the First American warranty then we renewed it. It was a part of the contract and we love it. We have it for a year and three months and submitting a claim both online and through the phone has been easy. The last claim I filed was for a blocked sink and the technicians were very good and nice people. So far, so good and it has been a convenient experience for me.

I own a rental and I have a tenant, and it works better if things go with a home warranty rather than me furnishing from scratch. I used another home warranty before and they always had a reason why they wouldn't approve what was being done, but First American was easy to work with. I’ve been with them for about five years and I’ve used them with other houses that I had. Submitting a claim was another plus. Although I had to wait on the phone like everybody else, it was no more than 10 minutes and it wasn't as long as the other companies that I used. They were always able to answer my questions and if they weren’t, they would make an effort to find out what the information is.

BEWARE OF THIS COMPANY. IT IS A SCAM OPERATION. We have had service with First American since January 2017 and since then I have only had issues with them. Not one satisfied job performed by the contractors of this Company. We pay a service fee every month and whenever we call for the service the contractors charge us another $65.00 just to let us know that the job is not covered by insurance. This is the most ridiculous Company I have ever dealt with. Just last week we requested a plumber to fix a rocking toilet and leak in ceiling. The contractor (Master Plumbing) misses the appointment without even informing us. We waited from 9 am to 1 pm and they did not even have courtesy to call and let us know that they won't be coming.

Our warranty with First American came with the house when we bought it so we kept that and we've have them for about seven years now. Submitting claims have been easy and I’ve done it both online and by phone. They've always been timely, dependable, and they take care of their customers. My most recent claim was for my refrigerator and the heater in the house that went out. Their rep told me that the person from Sears would be contacting me on a certain day and that they would schedule the appointment. When the technician came out, he was very nice, pretty knowledgeable and he took care of the problem.

I've been with First American for three years now. My sister, who is a realtor, recommended First American to the prior owners of the house I bought from her. I then kept the contract because I wanted to make sure that I didn't have any issues since I've seen a lot of people that buy houses and then have major expenses afterwards. Submitting a claim with them was more personal in the first two years. I had many small claims and submitting them has been very easy. You would call somebody and you ask questions. For example, I wasn't really sure if something was covered or not so I asked them. Now, it's an automated system and it's not personal anymore.

The same agent chose and bought First American for me when I bought the house. Submitting a claim through them has been pretty easy. I’ve done it over the phone. I’ve had two claims. Both have been fixed straightaway and gone well, so I am happy. Overall, I’m a satisfied customer.

We were purchasing a home and we thought that having a home warranty would be a good idea. So, we got First American Home Warranty and have been with them for 15 years. Submitting a claim is also easy. I just log in, file the claim, put down what's wrong and then a day or two later, the contractor calls me. The technicians are fine and they usually send somebody who is an appliance person. However, I have the washer that’s not fixed but it’s recent. It would be better if I wouldn’t have to follow up and initiate another phone call to reiterate what I had filed originally. But overall, they are great to work with.

I am a first time homeowner and I decided to go with First American Home Warranty last year, which was considered then the best in class. Little did I know my woes will only increase with this company. Today I am a very dissatisfied customer and the warranty team handling my claim has given me enough mental trauma. Details of my claim case: We had a slow flow in our hot water side in our kitchen faucet, and we called First American team and raised this issue on Sep 18 2017.

My Realtor whom I trust likes First American and I've always had First American when I sold or bought a home. Having a home warranty gives me some protection, and I just felt that was important. Submitting a claim is easy. I do it over the phone and the claims reps that I talk to are generally pleasant. About 10 years ago, I had a couple of claims in a condominium where I had a floor replaced in the bathroom and my air conditioner was replaced. That was good. And one time, probably 10 or 12 years ago, I had a dishwasher replaced but I didn’t want the quality of the dishwasher they wanted because they give you the lowest priced dishwasher. I wanted a nicer dishwasher, so they gave me an allowance that I could spend and get myself a better dishwasher which is fair.

My mom has been using First American since she bought her first rental unit at least over 20 years ago. She’s been a long-time customer and she placed a claim for the plumbing to replace the water heater. The reps were very friendly and their interaction was very cordial. The plumbers were also very professional and on the up and up. Everything’s working perfectly and our tenant is happy, which is always important. In fact, we renewed a lease with him and he’s been a very good tenant. When something is dripping or something is wrong, he lets us know right away because he knows that it can get out of hand right away. Our experience with First American was very professional and the plumbing company that was sent out was top-notch. They were knowledgeable and the job was done fairly quickly, so we're happy with that.

Have had FAHW for the past 2 years with our home. Everything was good for the first year but when our HVAC went out in September they could not provide a contractor and refused to provide one after over a month of them trying to get one. We were told to get one of our own & they would reimbursement of up to $200. Seriously? What HVAC contractor will do any work for $200? After getting a contractor to come out & give us an estimate of what it would cost to fix the issue (which was just the fan motor) we opted to fix it ourselves. FAHW has REFUSED to reimburse us for the cost of the part---all because my husband did the work as we could not afford the $450 for the contractor to do the job which only took 15 minutes. The home warranty is just a scam! Especially this one! Organized fraud! Unreal! I will NEVER buy another home warranty again! SAVE YOUR MONEY!!!

I have used this warranty company on at least three occasions and in all three instances I have had bad customer service and or bad contractors. The quality of their contractors is far too low for the money we pay them. I've waited today for a contractor to service my water heater and they never showed. Even over the phone the language barrier for a company is far too low for the money we pay First American. I will be switching companies to find a better home warranty bargain for the money I will be paying.

First American has sent out technicians to our house twice, one for the water heater and one for the AC. The claims process was really easy. I had made a call to see if we could have our own person to come and look at the problem because the fix was going to be really easy. First American then suggested that we have one of their service people come out so that they can make sure that it was fixed properly. Within 24 hours, the service representative had called to make an appointment. The technicians were very responsive, and within in a couple of days, the water heater guy was here. The AC guy took a little bit longer to come, but the AC was working. There was just a minor issue with it that we needed to have looked at. Both techs have been great, timely and have fixed the issues.

I chose First American Home Warranty because of the monthly cost and the benefits they offered. Submitting a claim is very simple. I give them a phone call and the reps who assist me have always been good, friendly and professional. The technicians who come to my house have always been fine except for the last one that we had. I wasn't really pleased with them. It was very hard to get them out here the first time. And when we had a recurring issue, it was hard to get them back out the second time. I had to call continuously or I wouldn't get a call back. They're also a company located in a different city that is two hours from my house. But everything was fine after the problem was fixed. First American is a good company. I've recommended them to my family and other people looking for a home warranty.

First American Home Warranty came with my home purchase and it was my real estate agent who picked it. It is my second year of having the contract and during the first year, I had a wall heater problem. So, they took it out, installed the wall heater and after around ten months, it was not turning on anymore. That was during the summer time so when it starts getting a bit colder here in the next two months, I will call them to send someone out. On the other hand, submitting a claim was an easy process. I called the operator majority of the first time and for the last few times, I used the internet. Their reps were also good, professional and knowledgeable about everything. Their technicians were excellent as well.

I had no problems getting ahold of First American but my customer service experience when I had to do a recall, I wasn't too happy with. It was for a leak in my dishwasher and a tech came out in about a day. He should've changed the gasket on the door but he didn't. He just put in two little different clips at the bottom and they wouldn't stay in place because of the old worn out gasket. AHS sent a different company out and they took care of the job. The second guy that came out, as soon as he opened the door and looked at it, he said, "This gasket is worn out." He replaced the gasket then put those two little clips in there and they've been there working fine ever since. My experience with First American was pretty good and their technicians were both really courteous.

We bought a used house and wanted to be covered. I was talking to a store manager about things breaking in the house and he told us about First American Home Warranty and at that time, the copay to come out was $50 a month. So I ended up calling them and have had them since. They repaired our refrigerator, washer dryer, dishwasher, air conditioners and heater and every time I submitted a claim, I called in. I wanted a person and didn’t want to go online but they always asked me if I did. Sometimes, I couldn’t understand them on the phone but sometimes, the customer service was more English speaking and they were good.

We have had a work order open for 48 days to have our dryer fixed. This is the 3rd time we have had a request in for the same problem. We’ve gone through 2 contractors before. The 3rd discovered that a wrong fuse was used and the panel was not burned out as well. They originally said they would replace the dryer if they could not find the part after 21 days but called and asked for another 48 hours and that was 2 weeks ago. Today they called again and asked for another 48 hours. The Dryer is old and so they have been searching for a part for 48 days. We’ve been passed from Rep to Rep and no one ever seems to know what the last Rep has done, Even though they have each Rep claims that they have put extensive notes in their system. It seems they would rather make the customer wait for an undetermined amount of time to fix an issue rather than just replacing the appliance.

First American Home Warranty had better coverage and a better offer. I've filed two claims online in the last three months and the experience was relatively quick and simple. We had a guy put in the garage door and he was brilliant. He explained everything and told me of things to look for in case there were any problems in the future. He met every expectation and I would call him again if we needed anything done.

We bought a house and acquired a home warranty from First American. My experience with them has been fine. It was easy to submit a claim and the rep was knowledgeable. Also, the techs are usually on time and they call before they come.

My gas was shut off Sept. 18th because of a gas leak in the house which was "covered" by First American. I needed a plumber but they sent a heating and air man. Called again for a plumber. He started the work, but First American wouldn't pay him because he "charged too much." They assigned another plumber. He was a no show after an appointment was made and didn't return calls. He had an F rating by the BBB. Assigned a 4th person. He came but said he couldn't fix the leak because insulation in attic had to be removed which of course wasn't covered. I talked to First American and they wouldn't even have someone look at the heating cooling unit to replace it without me spending quite a bit of money to remove the insulation and put it back with no guarantee the leak would be fixed and the gas turned back on (The unit is 30 years old). I got no help from First American other than them saying, "I'll call back tomorrow to check."

My refrigerator wasn’t cooling so I called First American a little before last week. They said they were going to go ahead and file the claim and how long it would take for somebody to get to me. At first, it was almost three weeks for them to come out and I told them it was too long to go without my refrigerator and the rep found another company. The technician was very nice, thorough and professional. He called before he came and told me he was on his way. He looked over everything with my refrigerator and fixed it. It worked but it’s still making noises. Other than that, First American is an awesome company. They accommodated me every time I call them with an appliance issue or whatever in my home.

I had a broken handle on the on/off, temp control for my guest bath shower. This was not noticed since my move in date since it is a second bathroom and not usually used. The technician found that an internal screw was missing. Warranty company does not cover missing parts so the claim was denied.

In the first year after I bought my house, I had a repair done and First American covered it. I was happy with their response and continued with them. I like the idea that I don't have to worry about having money to replace or fix something at the last minute. They're always very gracious and helpful. They give me all the details, like how soon I can expect them.

When I bought my new home, I received a one-year warranty with First American from my home builder. Prior to that, unfortunately, I was with American Home Shield who's like the worst warranty company that ever lived. It left a bad taste in my mouth. Fortunately, First American came with the new home that I bought. They sent me somebody quickly, took care of my problem at my standard rate with no issues. Because of the hurricane, a lot of stuff got in our plumbing line. It was 163-mile wind blowing at my house but our house is built for category three. We had about 20 shingles damaged and got that fixed. But I may have a backup starting and they came out and did the Roto-Rooter job. The guy they sent was great and did a great job. I called then they had him out the next day.

Our agent purchased First American for us when we bought the house six years ago. They have been very polite and right on everything during claims processing. Also, most of the technicians have been awesome. They're always here on time and if they're going to be a few minutes late, they always give me a heads up. They go above and beyond what they should be doing to make sure that we're happy. But I had a problem with one of the vendors that went through them. I got one specific day for them to come back out to fix the dryer. And when the lady called back to reschedule, she told me that they'd be here that day. But they weren't there until Friday and that was the day I was leaving with my family to go on a big trip so it put a damper on my plans. And then, they didn't refund me my money back. Other than that scheduling issue, they've been very professional and the quality of work has been 100%.

Horrible horrible horrible customer service. Every time I call them they give me the runaround and each person says a different thing. They keep telling me a plumber will be out in 24 hours and they assigned me to somebody who won’t be out for several days. I only have one bathroom and my bathroom is unusable. So they classified it as an emergency and said someone would be out within 24 hours but then they keep assigning contractors who are not able to come out for several days.

In October of last year, I called First American to have my heater fixed. By mid-November, nobody had called me. I called back and finally they got somebody out here and said that they'd fixed it but they had no idea what they were doing. Two days later, it went out again. So, I called them back and they said that I have to pay again. I told them that I’m not gonna pay it. The guy didn’t fix it, so they need to send somebody else out to fix it. They did send somebody else out but it was early December before it finally got fixed. I was not happy about that. The last two guys who came were excellent, though, and the heater has worked ever since.

I've submitted a claim twice for both problems with the thermostat and their representatives have always been prompt and very courteous. There seemed to be a little communication problem with this latest though because I completed a survey online for customer service and then I got a call shortly after asking that the transaction had not been closed out. But the work was done and they fixed the water heater. The technician was really good - straight to the point, very courteous, and took care of everything. We were pleased with how everything went. We're very happy with First American and we renewed the warranty for another year. We plan on keeping them until we won't have a bad experience. They were very professional, expedient, and efficient.

We had a few claims in the past couple of months. First American was good. Every time we contacted them, it was a pretty good experience. They offer a very fast response. Recently, I filed a claim because of some plumbing issues and it was easy. The reps who I spoke with were courteous and very knowledgeable. Unfortunately, the techs weren't all that great. Most of them always rescheduled. Sometimes they won't even call and we would just wait for nothing. That happened a few times. Also sometimes, they weren't able to detect the issue even though there was an issue. Sometimes, they were able to fix the problem, but there were times when they just didn't know what to do or they couldn't fix it. It was a heating issue. They came back a few times to try and fix it, but in the end, the issue stayed. We called First American, they called someone else and they were able to fix it.

I bought a home and I didn’t even know we had a home warranty. Then right at the hardest part of this summer, a big AC unit outside went out. The realtor asked if we called First American. I said, “Well, I would have, but we don’t have it.” She told me that we had it and it was in the paperwork where the sellers had to pay for a year’s worth of coverage with First American. So I filed a claim for the AC and it went fantastic. It was easy peasy for everyone. I didn’t have any trouble at all. It went straight through.

I’ve had First American for about a year, and I called to file my first claim a month ago for my Whirlpool refrigerator. The technician came and he was very polite. However, they said that they couldn’t get it repaired. And then they said they had picked out a refrigerator but it was a GE. They asked me to look it online if I wanted it. I told them that as long as it's a refrigerator and they know everything works, then it's fine with me. Then she said, "Well, okay. We'll tell them to deliver it. And it would be delivered but they would not haul it all on the way." I said, "Okay. I'd haul it all on the way myself."

My ID was stolen and my card used to pay the monthly payment was compromised. Accordingly, due to non-payment my policy was canceled. This I understand. What I do not understand is when I explain the situation, that I had to take care of the ID theft issue and compromised card info first before coming back to the get a new policy. That your extremely rude staff cannot get me a new policy with the same overages (they are now saying that they could not offer a policy to cover the septic tank) as before and treated me like a delinquent by saying that I would have to pay for the entire policy upfront. Is this normal for how your staff is taught to treat someone who was the victim of ID theft and card fraud? What a very poor reflection on your company.

First American Home Warranty is all talk and no action. Bought a new condo and with it came a First American Home Warranty policy and a refrigerator that will not take any adjustment in temperature. Filed a claim and they coordinated two service providers to come out to service on two different Saturdays. Both were in and out in 10 minutes as they stated they were not qualified to work on the Samsung model. Both reported back to First American Home Warranty why they could not service.

I wasn’t getting justice from the home warranty that I had for about 10. I had Sears for the appliances and Era Insurance for the home warranty. I paid them for over 10 years for nothing because they never serviced anything. And so I tried First American, I heard about them from a friend of mine and also I saw some advertisements on TV. They seemed to be more on it compared to those I previously had but, to a certain degree, I still don’t feel more secure with First American.

I thought a few things will happen and a lot of parts in our home will have something wrong. We'll have some things for repair so I should take the extra steps with a home warranty. Things are going okay with First American Home Warranty. The first claim I had was a couple of months back. There was something with the dishwasher. The technicians had some trouble and they had to come out two to three times to get it fixed. The last claim was the water heater. It was leaking so I called them and they sent out somebody to repair it. They offered to replace it at a particular cost but I chose the pay-out option to get the cheaper price. They were charging extra for the unit for installation. I searched a little bit on the website. The system is working out fine now. Overall, my experience with First American was fine but they should take a little bit more off of the price.

First American has possibly the worst customer service I've ever dealt with. First of all, in my experience they have used absolute bargain-bin contractors who can't be troubled to show up half the time, and when they do they do terrible work. My most recent episode came when a plumbing issue came up. I believe I called on Wednesday, October 11 to make my claim. The appointment was scheduled for Monday between 1 and 5. Contractor didn't show. Rescheduled for Wednesday, October 18 between 9 and 1. Contractor didn't show. When I would call contractor for updates, the lady kept claiming they were "on their way" and when I kept calling back she blocked my calls.

A co-worker of mine recommended First American Home Warranty. So far, everything’s been good with them. When I signed up, their reps explained things well. Submitting a claim was simple when done online and easy to do over the phone as well, but most of everything I’ve done has been online. The techs they’ve sent out were professional too. I’ve had to tell them a few things, but they’ve done everything correctly. I would recommend First American. My experience with them was how they said it would be and they repaired things the way they said they would.

I submit my claims to First American online and it's easy. I have also spoken to the reps over the phone and they were courteous and were able to answer all my questions. However, I didn’t ask the technician to come back for continuing the work because they didn’t show up on time. The quality of the work was fine, it was just their customer service. But with First American, it's been good so far.

The people who lived in the house before us got First American Home Warranty so we just continued on with what they had going. We have submitted a claim and my wife said they did real good, and we are satisfied with what we're getting.

Unfortunately I'm a customer of First American Home Warranty. My air conditioner start making ice inside and stopped working. I called First American to fix it. Contractors said the fan and its accessories has gone bad. They send request to First American to send that part. It's more than 1 and 1/2 month, the part has not been received by contractor and every time I call First American they it's on the way. I don't know they are making it at home or bringing it from China. It's the ** company I have ever seen. They never keep the words. I have a baby and my family is in worst condition at home because of this. They are not concerned about how customers are suffering. Never ever buy First American Home Warranty. Go for a private contractor.

We bought First American Warranty through the recommendation of our real estate agent. We heard good things about it and so far we had an excellent experience submitting 2 claims. We did one on the phone and one online and they were both really easy to do. Their customer service, plus the quality of their work is really good. Everybody has done real good.

The person who I bought my home through already had First American Home Buyers Protection and I chose to keep them. I submit my claim online and its a simple process. I usually get a call within the same day and a technician within 24 to 48 hours. My interactions with their reps were pretty good and they are concerned. Also, their technicians are courteous and always on time. They explain to me what happened or what I did wrong. Their quality of work is good. They repaired my garbage disposal unit and an oven range. It was an awesome experience overall.

First American Home Warranty is one of the best home warranty companies I have encountered. I went with them after my BGE Home Warranty expired because they were much better compared to others. Their service has been fantastic, as well as everyone I’ve come in contact with. Their claims process has been easy and my experience has always been great. But one time, I got a rep who didn't do enough to get the tech I needed. But that's the only problem I had with them over the past 12 years and the next guy that I talked to about it was able to get me what I needed. I tell anybody who I come upon who has problems in their household about First American and how good the company is.

I had a terrible experience with First American because it took too long to get the air conditioning fixed in our rental property. We called on a Wednesday night and the technician showed up the next day and said that the compressor needs to be replaced. The next Tuesday I called the technician to find out when the compressor was going to be in. He didn’t know when and said that First American was the one that ordered it. I called First American and the rep said that they were waiting on my approval for them to go ahead because there was $150 for the uncovered charges. So I'm glad I called and I paid that.

My realtor introduced First American Home Warranty to me. It’s the second time that I’ve submitted a claim to them and the online process was easy since their website was easy to navigate. However, it took three days for First American to answer. They never assigned a contractor too so I ended up calling them. Their rep said my claim was still being processed and it seemed that he didn’t know what he was doing. Unlike my first claim, this experience wasn’t good.

There was a policy that required the homeowners to get on stuff before we bought the house and First American was the one that the realty company dealt with. Submitting a claim with them has been very easy. One time I called on a weekend and I did not expect a callback but I got one very quickly. All their technicians have been excellent, too, and and our experience has been very good. Sometimes there are things that are not covered but once I started thinking why they are not included, I realized why they’re not. Also, there are certain additional things, like the more expensive items, that we can add on to our coverage that we weren't aware of.

I moved into my house on August 1st. I had a problem with a stopped-up sink and I called First American Home Warranty. The rep who I talked to was a little bit hard to understand because the first language is not English. They contacted a plumbing company, the plumber came and did a spectacular job of unclogging the sink. I was very pleased. So, when I put in another work order for my dishwasher that doesn't work, I thought I would have the same service experience. They sent out an appliance company, a representative came to look at the dishwasher and figured out it needed a certain part, which he didn't have. He told me it would take five to seven days before the part would come in. That was two and a half weeks ago and I still haven't heard from the appliance company.

We've been with First American for two and a half years. They were a part of the package we purchased when we got the house. I called them a month and half ago about an issue with the pipes being clogged in the garage, and the claims representative was fine. However, I was surprised because we had called in on this kind of issue three times before, and this agent didn’t seem to know about the visit time. You'd think that there should be something in the system that should be able to tell them history. But the technician who came was very good. He did fine, and the issue hasn’t occurred again, which is good.

Submitting a claim with First American was very easy and they were right on. Their reps seem very knowledgeable to me. We had electricians and plumbers out and the quality of work has been very good. I recommended them to several people. This is the second home I'd purchased and by far, First American is one of the better insurance firms that I ever went to.

I needed to make sure I had protection against appliances that might go bad so I got a home warranty and I've been with First American for about three years. They usually do a good job with claims submitted online and they call the next couple of days. It has worked good so far. My garage door spring recently broke and the garage door guy came. He was by himself with a beat-up truck and a bunch of springs in it but he did fine and got it fixed. First American is way better than Old Republic and I’m a satisfied customer.

My niece told me about First American Home Warranty and I said, “Well, okay. It won't hurt anything, for the price anyway,” so I decided to get them. I’ve filed a claim with them because I needed an electrician and plumbers for our hot water tank and washing machine. I called them and their claims rep was good. I told them what I needed and what was wrong and they, in turn, put me on with whoever they were working with. The techs who came were good too. I never had to call them back. It's been a good experience.

I purchased a home and a home warranty was something that we put into the contract that the seller had to pay for. I learned about First American through my real estate agent and I didn’t look at anybody else. I had a minor issue with the dryer and it turned out that something was clogging one of the exhaust pipes. I submitted claims online and it was very easy. Although I wasn’t there when the contractor came, the person who was there said they were great. It was a simple and quick experience.

I had American Home Shield for a long time but I had big problems with them. They were denying some claims, so I ended up switching over to First American. Filing a claim has been good but the last one I had a problem with one of their contractors. It was with the AC person from Platinum Repair. It was terrible because I called them and put in the claim on August 30th and they didn’t call until about nine days later and I was on vacation in Mexico. And then they scheduled a time, and then they said, “Well, the tech had some emergency, reschedule.” But any time you call them, you just get a voicemail. You can never get through to them.

I was really happy to have First American when something ended up going wrong. The warranty was included in the contract during my home buying. It was super easy to make a claim and get it taken care of. The only let down that I had was the contractor that was sent out did not make their scheduled appointment. But as far as the communication in getting rescheduled with them, it was really easy. The rep was wonderful and when the technician came out, he took care of everything that he needed to and made sure that I had everything that I needed. He was great.

When I bought my house, my Realtor gave First American home warranty to me as a housewarming gift. She paid for the first year. I've put my second claim in and the tech gave me a window between 12:00 and 3:00. He called me at 11:00, came out early and gave me a couple of suggestions. Every time I've used First American, they've been pretty good. I've had an awesome experience and when my contract is up, I'm going to renew.

First American was a part of my home purchase 22 years ago and I've filed about 15 claims over the years. I had a refrigerator, a stove, and a washing machine go out, and they took care of those. I let them buy me another stove and I did that on the refrigerator as well because what they considered comparable was not. I bought the refrigerator because it had two crisper drawers and a gallery drawer, but they didn’t think that the gallery drawer was necessary. The most recent one was the washing machine. I let them replace the washing machine but I didn’t accurately figure the cubic inches of the washer and they replaced it with a much smaller one. I have a laundry room that has water heater faucet, so it's got to be one unit and they tried to replace it with two - a washer and a dryer. There weren't even hookups in the house so that has been problematic.

We’ve been First American Home Warranty’s loyal customers. Several years ago, my sister bought a house and I thought that it was a good idea to get a home warranty. Somebody recommended to us First American. We’ve submitted claims on the phone and talking to their reps has been fine. They were knowledgeable. And while some of the claims had been perfect, there was one or two that we had a problem with.

We filed one claim for our ice maker and the garbage disposal, and it was an easy process. The plumber that came out was very good. We're very happy with First American Home Warranty.

I bought our home and First American came with the warranty. My experience with them has been good. The people that have come out, for the most part, have taken care of the problem and we've had a good response from First American. I often get a tech after filing a claim. I call if they don't within the day. The techs have been very good too. They've done what they're supposed to do and they seem knowledgeable. I have filed a claim about problems with air conditioning, plumbing, electrical and the quality of the work was really good. First American has been responsible and it's a good company to work with. They're all easy to work with and they send good people to fix the problem.

This company did everything possible to deny my home warranty claim. After first sending me a letter that the claim was approved, they said such letter was sent by mistake and the claim was denied. Then when I pointed out that the exact wording of their "cashout" and other correspondence used ambiguous terms to describe the conditions of such cashout, they refused to acknowledge such ambitiousness and still denied the claim. Now, I will file a lawsuit against them.

I’m a real estate agent and I know of First American Home Warranty. We’ve had two claims with them so far and I had no problems when I submitted a claim. Tracy, the rep, is great and she goes the extra mile. And the last guy who was out was very thorough, cordial and very helpful. Their work has been good too.

WOW!!! Worst experience I've had with a company of any kind in my life. I file the claim 4 days ago that my A/C has stopped working. I'm assigned a contractor in a city 3 hours away from me. Contractor given 48 hrs to contact me, never happened. I try to contact the contractor upwards of 30 times at various numbers given. The contractor is called MPA Plumbing and Air btw. So the 48 hours is up, try to call the warranty co, and these guys will not give up on making me use this worthless contractor. They say there is absolutely no one else I can use. No way for me to get it done myself and get reimbursed. So the basic reality is, since there is no available reliable contractor to use, I'm just SOL, and don't get to have the work done I guess.

I'm happy with the experiences that we've had with First American Home Buyers Protection for our rental place in Arlington, Virginia. The warranty was recommended by one of the real estate professionals we've worked with. We looked into them and we've had them for two years now. Submitting a claim is the easiest part. You place a phone call then they take and validate your info, who you are, what you are, and making sure that they’re talking to the right people. They're very quick, they work with you and they have a process in place as far as an escalation or anything of that nature.

I would not recommend anyone to use this company for insurance on appliances electrical or otherwise in the contractor that they hire. They cannot show up and they don't call you when they're supposed to. You have to contact them to get any results and getting results from this company is just as bad as any insurance company.

Predatory business that take advantage for their customer base almost to the point it like a scam. All contractors that are assigned take a minimum of two visits in order to repair an issue. You can only report up to four issues with any trade per service request. Every service request costs an additional service fee of $75 in addition to the initial payment of ~$600 for a year of coverage.

I thought getting a home warranty was smart. I looked at a few other providers and First American seem to offer a more concise package, so I went with them. Submitting a claim with First American has been very easy. I make a phone call, they give me a confirmation number and they explain to me to co-pay directly to the contractor. It was a seamless process. The customer service was very good and the person I talked to was knowledgeable and friendly. They gave me all the information I needed. The technician was also knowledgeable and friendly. He arrived early and called first to make sure that that was okay. He couldn't finish the service on the first day and explained that he would order a part. He then called when the part was available and scheduled the follow-up. It's the second time I have filed a claim and it's always been easy and accommodating. The experience has been quick, friendly and efficient.

We've always had home warranty. The one that we had prior to First American was really bad. So when our contract ended, we decided we were going to look for another company. Theresa from First American answered my call. I had a lot of reservations based on our experience from our previous homeowner warranty, and she assured me that First American is different, so we had a conversation. It took two months for me to decide to go with First American because there was also another one that we were eyeing that had a good rating, American Home Shield.

My warranty with First American Home Buyers Protection came with the house. Submitting a claim with them was super easy. I just went online and got it all worked out, and I had no problems. All of the technicians who came have been very professional and fixed whatever the problem was. Everything worked afterwards, so the quality of the work they did was fine. When my first contract expired, I didn’t renew right away and I ended up renewing a little later, but the process to get everything set back up was easy and I got all the information that I needed.

Just being by myself, I needed the extra help if something happened, so back when I bought my house, they had First American and I just went ahead and bought it. When I submitted a claim for my garage door, the office got a hold of the technicians right away. They came out and fixed it and it's been working ever since. The representative was really nice and the service was great. I just renewed it for another year.

We’ve always had some sort of home warranty coverage for our home. We had another home warranty provider before, but we didn’t like them so we switched to First American Home Buyers Protection. We’ve had our First American warranty for years and my experience in submitting a claim with them has been good. I usually called and talked to the claims rep and I was provided with very prompt service. Dealing with the technicians was good too. Everybody has been pleasant.

When I purchased my home four years ago, I purchased a policy with First American Home Buyers, and I have been happy with their service over the years. However, when my kitchen refrigerator stopped working in late July 2017, I went through a nightmare with the company. Repairmen from two different companies evaluated the problem, sent for a part, then returned to realize the part didn't work. First American's policy is not to replace an appliance if it can be fixed. I told the various reps whom I spoke with over the next two months that I was a disabled senior. I do not drive, and was dependent on friends to bring needed food. First American was unresponsive to my situation, and only gave me the funds to purchase a new refrigerator when the fifth repairman could not get the machine running. I am appalled by the insensitivity and lack of responsiveness. It makes me wary of renewing the contract next summer.

First American's home warranty is fantastic and we absolutely love it. My realtor showed me different warranty providers and I chose First American which I thought was the best. When I submitted a claim recently, that was the second time that I had filed a claim with them, and it was simple and massively easy. I did it over the phone because I wanted to ask questions about whether or not the problem would be covered. I had a perfect time dealing with the representative. The technician who came out was quick, and extremely nice and personable. But we found out that the issue with the shower was not covered, so he didn’t get to do anything about it and I had to take it to a different direction. But the tech explained to us the reason that it wasn’t covered and we understood completely. Despite that, it was still a great experience. I have already suggested First American to some people and I would recommend them to all my friends.

The representatives with FAHW are friendly, but getting them to answer you is almost impossible when you have a problem. The biggest issue, however, is that if you live in a smaller market, finding any sort of reputable or reliable contractor to perform the work is nearly impossible. They will assign someone who is supposed to contact you, and they will a) not contact you, b) contact you and not show up, c) show up and not fix the problem, d) repeatedly order parts that never fix the problem, e) waste hours of your time, or f) all of the above. Often the answer is "f".

My biggest concern with First American is the warranty and I was pretty upset. If they fix something, it's only good for 30 days and if it turns up 31 days later, I’ve got to pay another $75 for it even if it's not fixed, which makes no sense to me. That’s what they tried to do to me when they fixed the plumbing issues until 32 days later. By that time, I’ve got to fix the original installation that they didn't fix right, and when I called back, they said it would be another $75. That's when I told the lady rep to go to hell, to be honest. That was my first claim and probably the last because I'll never renew it.

I'm a Realtor and I use First American a lot. They have the best value for the money. It’s never easy to submit a claim, but you just have to be persistent, because there aren't a lot of contractors that want to work for them. I live 45 minutes outside of Downtown Cincinnati and they're telling me they can't find anybody to service an air conditioning unit. But once they get them there, they’ve all been good. The quality of the work is excellent. It's a good warranty overall and I recommend it to people.

I have submitted a claim for my dishwasher which is not cleaning and it has been 3 1/2 weeks. First American assigned a contractor and issue is not resolved and not pipes connected to dishwasher are leaking. I reached out several times on the status and told them that the I am not comfortable with the contractor and need some help. They basically told me that I need to pay an additional cost if I need a contractor. It has been 3 1/2 weeks now. Dishwasher is still not working properly and pipes are leaking if I open. They give me different numbers to reach out to and no one helps others that we are looking into it.

I received a warranty from First American Home Warranty from my seller when I purchased a home. The air conditioning quit working right after I moved in. FAHW sent out a contractor who told me that they tried to get a new part but couldn't ever get FAHW to approve the appropriate part. They finally gave up and refused to continue as they said they didn't want to put in a part that was not comparable to the existing part. FAHW sent out another contractor. This was in August 2017 in Arkansas and we are both almost 80 with health problems. After approximately 3 weeks, and several calls from us and our real estate agent to many different representatives, they finally approved a part and got it fixed.

I’ve been using home warranties for about 20 years and we’ve had First American for about two and a half years in one of my houses. The process of submitting a claim was sometimes a little slow but it's good. I’d do a little of both online and over the phone, but still, both of them were slow. The quality of work performed by the technicians was good but whenever they need to use the restroom, they should let people know instead of just using it without letting anyone know.

I’m an agent and I use First American. I call the head of their claims department and it's wonderful. For our last claim, we couldn’t get a contractor who’s under their recommendation. The one they wanted to send me didn’t show up and his mailbox was full and we couldn’t get them to answer. So I got a different contractor outside their recommendation and what they paid me certainly didn’t cover what the contractor charged, but at least I got it done. Previously, I had a contractor come at the wrong time. Time has come for First American to realize that they have to get different contractors. I understand that part of the problem in getting a different contractor is they don’t want to pay the price. It’s all business but it needs to be done. I’m going to continue to use them, though.

The people from whom we bought our house put it under a one-year warranty with First American. We’ve had them for two years now and we submitted our first claim over the phone. The process was pretty easy and our experience with First American worked out fine.

I had First American at my old house and I was pleased with them so I re-upped with them when I moved. When I re-upped, I had to change my email account in order to do it online and it's better to submit a claim online. I don't feel that their representatives are very helpful. It's a younger group and when they speak to me, they are not very polite. I'm glad that I can now do it online and submit my claim anytime. If something happens with the dishwasher, I could submit a claim right away. It's helpful that I'm not put on hold and it's immediate. I'm not a computer person and would rather speak to a person, so it's interesting how that worked out.

We’ve received consistent service from First American Home Warranty over the 13 years that we’ve been their customer. Submitting a claim was easy and I did it over the phone. In our most recent claim, though, the gentleman was a lovely man and he was very nice and pleasant, but he had no clue with what he was doing, and he told me that was googling how to fix the oven. It took him five visits to repair the oven and I had to take off work five times. On the whole, First American provided great service and they were there when we needed them.

We purchased our house in the last November and their coverage speaks about a lot of things including sewage line repair etc. When we called them, they can take care of our sewer block if the blockage is anything other than because of the tree roots. We called them for a different problem with our electrical panel as it was 100 amps and it was continuously tripping. They said they cannot take of it either. I think had I not paid them the premium, I could have covered the repairs from another freelancers... This was a total waste. I would not renew with them again.

Submitting a claim was no problem with First American. I spoke with the claims rep and then he gave me the phone number of the company who's going to do the repair. The technician was excellent and was a very nice guy.

I tried submitting the claim to First American over the phone but I couldn’t get through for some reasons so I went online and did it. It was easy and it went well. First American set up the appointment and it was quick and efficient. However, things were not repaired properly at the first go round by the technician who came out. First American went back to the company and got them out here as quick as possible. The contractor company came again but with a different technician, and he was beyond excellent. The tech did a fantastic job and my AC is working perfectly now. All along, First American has been good and we’re very satisfied.

It's taking too long to get the job done, it is hot in our house and we filed a claim on Sept 13th. The first company they sent didn't do a whole look over of our AC and stated it was something it wasn't, I had a 2nd option who found the reason, submitted a copy on Sept 22 and now waiting for a 3rd option on Sept 30th. It is hot in our house between 85-95 sometimes 100 degrees. This is taking too long.

We moved into our first home and asked that we had a home warranty for the first year. We knew about First American Home from our realtor and picked them by recommendation. I usually call in our claims and the submission was easy. My dealing with their claims reps was fine and they have been good. Their technicians were good as well and came out quickly. Yet once with the pest control, it wasn’t what I was expecting the first time the tech came and he had to come back a second time. Still, the quality of the works performed have been great. It is a good idea to acquire a home warranty if one's moving into an old home. First American has been great and I would recommend them to a friend.

My wife works for First American right on the title sign. Submitting a claim with them is fairly painless. I call up, tell them what my issue is and they open up a claim. Then they look up a vendor in my area to help me with the problem I have and they provide me with a phone number. I simply either call them or wait to have the vendor call me and within a short period of time, the claim will be handled and typically resolved rather quickly. The work that their techs do is adequate and gets completed with nothing left undone. So far, First American is doing what they say they’re going to do. If I have a claim, it gets opened and resolved in a timely manner. I have also told most of my friends about First American and they’ve gotten policies written for them.

First American Home Warranty has been good anytime we had to call. We’ve had them for quite a while now and submitting claims has been easy. Their claims rep usually calls back in a very timely manner and the contractors do a good job. We have recommended First American to a number of people.

We were purchasing a home and needed an extra added safeguard. We purchased First American Home Buyers Protection through my realtor. The claim I had was over a month ago. I went on the First American website and there was a tab to submit a claim. They wanted to know exactly what type of work needed to be done. There were four or five multiple issues that I had and I put in on the details of what they were. I submitted it and within 24 or 48 hours, I received a call stating that they have received my request and that I would receive a call from the vendor that is partnered with First American and then from there, they contacted me and they set up an appointment. The technician was very friendly and fixed everything that needed to have fixed. The turn-around was very timely and all of our issues were resolved. I'm happy with it.

We had a claim with First American and it was a terrible experience. I was ready to tell them, “Cancel the whole thing.” But they made it up and they did a good job at the end. We ended up hiring our own company to fix the air conditioning and they reimbursed us. And because they worked it all out, I'd recommend them. It was good customer service.

First let me say that I have been with First American Home warranty for 15 years. Lately, I had trouble with my washing machine for at least 6 months. Water not filling correctly, and washing cycle, hardly moving to wash the clothes. I contacted the company and was sent unprofessional service people, who did not know how to fix LG washing machine. I have a couple of parts replaced by one company and it did not fix the problem.

Honestly just an incredibly shady company. They will do anything they can to get out of their end of the bargain. I have a ceiling fan in my den that is loose and swings (and squeaks) while it is on and FAHW will not replace it stating "Hello Aron, we have received your web message. The contractor reported no mechanical failure to the ceiling fan stating that it is making a squeaking noise, noise is not considered a covered failure. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day."

FAH has not been good for me in handling HVAC problems. Terrible customer service. Been with FAH over 8 yrs and every year something goes with AC. They use incompetent service contractors and recent blower replacement took forever to diagnose. Now 2 months later AC unit is bad again. They need a proper diagnosis and stick to a preferred reputable contractor rather than dispatching and having it called completed and charging me for a service charge. I can't reopen a ticket and call it unresolved, has anyone been able to?

My developer and my Realtor recommended First American to me two years ago. I've submitted a claim for my air conditioner and water heater. The customer service was good overall and so was the tech. He was very informative and he did what he needs to do. There was an issue about trying to fix the water heater though which happens to make a lot of noise. Other than that, I'm satisfied. Everything was handled properly and it was on time.

We’ve used First American several times and they seemed to be very responsive and get somebody out here within two days. Submitting a claim was easy. I called them and they questioned me. It’s just several steps of the questionnaire and they sent somebody out here to fix it. I let the tech in the door and he fixed my dishwasher. I'm very satisfied and I’ve recommended them to several friends.

My realtor got me a warranty from First American when I bought the house. I didn’t know how to use the warranty at first so I had somebody else come when I had a problem with my air conditioner. And then I was told I had to call the warranty first so I did. The reps were nice. They told me what to do, they gave me the number of the company that would be coming out and helped me speed things up. It was all good and professional. The technician was also very nice. He found out what was wrong with my air conditioner and the quality of his work was good. They had to put another fan motor in there. However, they weren’t able to find the part needed but the other guy who came earlier found it that very day and right then, he could have got it and fixed it. It took a couple of weeks to get it ultimately fixed. So overall, the experience was okay. It’s just that it was my first time and I’m plain ignorant so I had to pay two service calls.

My washer died. They assign Sears. Sears can't come out for 3 weeks. That's right. 3 Weeks. I called back. They can't find another contractor. I want my own contractor then. They need to get approved by some phantom department that doesn't talk to anyone. Days later still haven't heard. I'm going to have to buy a new washer now. I'm sick that I paid them $700 this year to do nothing for me when I needed them. Horrible company. Call center some 3rd would county. Stay away.

We bought a home in Sept 2016. Our seller bought a policy for our home to give us peace of mind about the functionality of the major systems. First, our water heater went out. Our family of 6 was without hot water in the winter for 10 days. It took FOREVER to find a service provider and FOREVER to get the parts ordered after having to fight to get a covered item approved. Second, on August 7, 2017, our upstairs HVAC unit stopped cooling. We reported the outage to FAHW that day and again waited FOREVER to get a service representative to examine the system even though they dispatched a provider THAT DAY. Finally on August 24 (3 weeks later), someone came and looked at it. They turned in their findings to FAHW, FAHW ordered the parts and sent us a confirmation email to let us know. There was no mention of anything not being covered in the repairs.

I am a long-time First American customer. They're a good company and we're getting good service from them. I submit my claims mainly over the phone and it's very easy. However, I've had problems with some of the technicians that they have sent out. I call them, I pay them money, they come, but they never do their job. One time our door's got a sensor problem and they never did anything about it. We have an old big house and if they're never done right we call a different company. I already told First American about them but they never give me a proper response. I also had an electric problem and I paid the electrician who came. I told them to pay money but they never answered. Then, I have to call a different electrician. I run my own business too and I don't have time for that. They need to improve the customers' aspect.

Submitting a claim with First American was easy and most of the time, it’s a smooth process. However, I submitted claims recently and there was always something left out and I got to call back because the contractor didn’t totally do what they were supposed to do. A tech was supposed to fix my air conditioner unit. Its motor is making a loud noise and they replaced it but it still didn’t work right. Now, we are in the process of trying to replace the fan blade, which the guy knew the first time, but he didn’t do it. He was supposed to come back last week, but he didn’t call me for the appointment window and didn't show up. I told First American that no one was here, so the rep scheduled me for Saturday but they never called. Overall, my experience with First American was not spectacular, but not the worst.

It feels like First American Home Warranty will do anything possible to refuse to pay a claim. It really leaves a bad taste in my mouth. My car was locked in my detached garage due to the spring breaking. It was an emergency to get the door open with a local repairman. As a result, First American refused to pay the claim. Never will I do business with them again in any capacity. I strongly recommend going with an alternative company. They felt very slimy dealing with them.

First time was with a plumbing disaster, emergency request went out. 24 hours later their vendor swore they never got the work order when FAHW confirmed they committed to the work. Had to call a local plumber out to get the job done. Was in the house with three adults and one child and no working toilets. Second was another plumber they did send out, he didn't want to assess the problem as it required going under the house. He said, “No issues” and taped another issue rather than replace the bad part and come back up and left with my service fee. I called and complained and they returned the $75.

I am on a fixed income and I needed to know an easy way I could possibly pay for any home repairs. I checked with the Better Business Bureau and First American has an A+ rating, so I gave them a try. The first time I filed a claim, they were very patient with me and I was able to get a new stove. Being totally blind, my roommate and I could not choose the stove that they picked for us. When I called and told them which one we could use, they agreed to pay for it. We love our stove. This year, I used First American again. I needed a new ice maker. Instead of just getting the parts for the old one that needed to be replaced, they agreed to get me a new ice maker, which is working like a fan.

We have a house and we have had First American for over 21 years. It’s okay when talking to the people working there but sometimes when talking to their supervisors, they are very tough and I don't like that. It's not reasonable because they give me a hard time. They always call me and sometimes they treat me good, sometimes they don't treat me like I would like to be treated. Last time, I wanted to check on one of my claims and I asked them to check why the water heater uses a lot of propane. They said I had to pay myself to check the water heater when they actually provided the water heater. Sometimes they don't want to pay me directly the claim because they say it’s not their problem. It's very sad for me. I don't recommend them anymore.

I heard about First American through our realtor. I liked what they said in their program and what I've heard from other people. Submitting a claim by phone was effortless, the reps were very respectful and the tech was very professional. Overall, it's a well-organized operation and it was a pleasure to work with professionals.

I paid for "Additional Coverage" for 2 years for our refrigerator - the claim was not covered because it was located on our patio. Their contract states on the foundation of the living dwelling. One person said it was because the footings were different for the patio than the rest of the house. The patio was built with the house, under the same roof and concrete as the rest of the house.

I was online four years ago doing my research and figuring out which home warranty to purchase when I learned about First American. I decided to get their warranty and so far, I’ve used it twice and they've been good. The air went out on me about a month and a half ago so I called them on a Saturday and my air was fixed on a Sunday. The technician who came was great and made sure that I had some air that day since the index was at 106 degrees at that time. First American was very professional and very helpful. I'd recommend them to a friend.

It went pretty smooth. Called and was given a date 5 days out for the water heater to be looked at. The company was from Eugene OR which is 1.5 hours away. They called the day of and changed the appt. from AM to PM. Then when they arrived it was about another hour until it was fixed. Pretty easy.

To say we have had a bad experience with this company is a vast understatement. We live in central Florida and it is the dead of summer. Our A/C broke down over 5 weeks ago and they STILL have not fixed it! It took the technician 5 days to get here and they haven't been back since. Additionally, the technician told us that both the inside and outside units were on their last legs and he was recommending replacement of both. Instead First American Home Warranty is only paying to replace the condensing coil on the inside unit. 5 weeks and counting!

I had a home warranty before and it seemed to work. But I wasn't satisfied with the first company I was with. When we decided to buy a second home and saw First American's advertisement, I decided to give them a chance. We had two claims and everything went well. I was highly satisfied with the services, quality of work and the person that came out and did the work. We decided to stay with them and we've been with them for three years. I have started telling people about my experience with them versus the other company that I had.

Our old warranty was expiring so I shopped around and got First American because of their price and name. I spoke with their claims representative when I submitted a claim, and it was quick and easy. The technician canceled on one of the appointments so that was a pain. He no-showed and then he called and rescheduled after he missed the appointment. First American sent a different person the second time. He was fine and he did the job. It’s been a good experience overall.

We already had a program on our old house with Sears and it was more expensive than I wanted it to be. We heard about First American through our realtor and found that it could be purchased for a decent price, so we told the realtor to go ahead and do it. When I filed a claim, I talked to one of the appraisers who were assigning it. The young lady was going to assign it to Sears, but said it would be too far out. She assigned it to a company that was located in East Tennessee, but the company called and asked where we're located. I told them and they said they'll have to reassign the claim to their other office, which is 50 miles away, 'cause they were 130 miles away. I spoke with First American and they said they can assign it to Sears because this other company is not going to be able to service us, but it will take about a week.

A home warranty is a good investment when you don’t have the money to get certain appliances. I got my home warranty from First American Home Buyers Protection based on the recommendation of my daughter. My overall experience in submitting a claim with First American was great. The techs were great and they came right on out and performed well. They even saw other things that had to be fixed.

I called the First American Home Warranty company for service. Both my wife and I were off for 9 days straight and thought we could get this resolved during that time. We were offered a date of service a week and a half later. I asked for them to find another service provider who could do the work this week. They assigned our case to another provider and said they had 2 days to call us. I called them and left a message the next two days. I finally got to speak to the new provider on the 4th day and their response was "we do not service your area." The warranty company did not call us back nor did the service company.

Where do I begin. If you have only filed a claim on the phone, stop there. I do them online now so I can have a record of all the replies they send. I requested that my AC be serviced as my house would not cool under 79. They came and said, "You have a leak" and all they could do is add Freon and see how long it takes to leak back out. Contractor said, "It could be months and that's what FAHW" counts on. That way they don't have to cover anything else. Well my house cooled for about 1 week and same problem occurred. I resubmitted my claim and they sent another guy out. He said no leak but didn't check anything. He said the air feels cool so it must not be a leak. I resubmitted again and was called for service the day before hurricane Harvey was going to hit.

I filed a claim with First American through their automated system by calling their toll-free number. I'm talking to a computer the whole time and that’s probably one of the hardest things to do. It usually takes three tries before they just give you an option of pressing a number instead. They’ll give me some options on whether it's plumbing or appliances. I select which one I need and they set up a claim with the local contractor.

My realtor recommended getting a warranty on the appliances that were in an older home that I purchased two years ago. I submit my First American claims over the phone and their reps are very good. Plus, I’ve had good technicians. They take care in explaining the parts and listening to what the issues are. My experience with First American has been well, except for the last one. They faltered in not letting me know that they were disconnecting the sprinkler system until I found out. It wasn't until the third time that they came back and replaced the condenser that they decided to disconnect without saying anything. Other than that, everything else was handled well.

I've only had anything but problems anytime I have to call them when something breaks. My AC has gone out for a second time within a few months of each other and today they hung up on me twice and told my husband and I two different things when we spoke to them on the phone. The first contractor they contacted, no one could even get a hold of him. After that they wouldn't get anyone out here until NEXT WEEK. I have medical conditions and a dog with a thick fur coat. It's over 90 outside and 84 in the house. They refused to find anyone that could come out sooner. After being hung up on multiple times. I am done with these people. I will NOT be renewing my contract with them and will take my business elsewhere.

When you call First American they are very responsive. It took three service technicians visits for the refrigerator to be replaced. I am very happy with the replacement. It had all the features of the old refrigerator except it does not have an Ice Maker. But overall I am happy with the replacement steps!