First American Home Warranty Reviews

A client referred me to First American and so far, with all the times that we've called them they've had very nice people come and take care of the problems. In my most recent claim which was for the air conditioner, the guy was very courteous and polite. He came very late on the day but was very prompt. The work seems fine as the AC is working now.

I'm a real estate agent so I refer and sign people up for home warranties and so, I decided to get one myself. I have other choices but because my friend used First American and her daughter also had them in her house, I went with them as well. However, she didn’t really have a good experience with it because she forgot that she had the insurance and she paid for her air conditioner even without calling them. NevertheIess, I submitted a claim for my water heater and it was excellent. They did a great job and were fast. I didn’t really go down there and looked at it but it seems okay. Every time I’ve ever had any kind of problems, they come right out and take care of it. It’s great and I’ve been very happy with them.

We've had First American for more than 18 years and they've been awesome. A lot of the claim submission is automated, but then, it'll tell me who's going to be the contractor and where the information is going to go. They’ll inform me that the contractor will call me and if within 24 hours they haven't, I have the option to contact the contractor (since First American will give me the contractor's number) or we could call back First American. I have a feeling that they do a good job screening whoever it is they contract because I've not had anybody that I've not been happy with that has come out and done the work.

When we first bought the house, we got First American and we like the service they have so we decided to keep going with them. I needed repairs for the AC and the refrigerator and it was easy to file the claims. I first call them up, they answer in the first few minutes then keep up with me, tell me when they're gonna show up the first time, call me up in the morning and call me back when everything's done. Their claims reps were very nice and the techs were professional. They called, let us know when they were about to show up and when they got here, they called up, told us what was going on and then fixed the issue. First American has very good service and I will stay with them for a while.

This is our second year with First American. The first year was ok, but we only had one claim with them and it was a plumbing claim that was fine. Earlier this week, we filed a claim (actually for the same issue with our kitchen sink) and after not hearing from the assigned contractor for over two days, after several attempts from both the warranty company and ourselves, we called to request a new contractor. They tried to contact the plumbing company again without success and finally agreed to give us a new contractor. The second contractor (who was assigned as an emergency plumbing service) called around 12 and then we couldn't get ahold of them after 5 attempts at calling that same day.

First American came with the house I bought back in 2007 and I kept them since. I’ve been able to do submit a claim online and they’ve been quick to respond. The reps were very professional and understanding. They do what they can to meet whatever need I’ve got at the time so I’ve been very happy. The technicians they always send out are also very professional and thorough. I haven’t had any issues about the quality of the work done. No call-backs or anything like that. I’ve been really pleased with First American.

A couple of things happened in the last two years since we bought our home and First American sent people out when they said they would. Those people were professional, courteous, and got everything resolved. There were no hitches or problems. The most recent claim had nothing to do with the tech that came out. The service guy was great and he fixed the burners on the stove top, but there was something wrong with the wiring and the stove would come on by itself.

Submitted claim on Saturday, contractor arrived and submitted report on Tuesday. Replacement part was ordered on Saturday, was told on Monday wrong part was ordered. Requested a cash out option and was told labor would not be part of the cash out option. On Tuesday called back to confirm cash out amount due to they did not know the part number or cost. Was told they did not have the labor cost (now it's going to be included) and could not give me the cash out option amount. They were going to check with the contractor for the labor cost. Was told I would get an email later on Tuesday confirming amount - didn't receive email.

A relative of mine had shared that she had First American, so I went ahead and reached out to them. I haven't had any problems with them. I've had two recent claims, and in both instances, the individual that they made the referral to, was courteous, knowledgeable, and friendly. All the experiences were very good. If I put in a claim, it's attended to expediently, so I'm very satisfied with the service.

When we bought the house, my realtor said it was with a free first year with First American, then we renewed it. It seemed like that's good to have just in case. My experience with First American has been great. Submitting my claims was really easy and fast and the technicians that they sent were great and professional. They got the work done really fast.

I had a home warranty before, but First American prices was a little bit cheap. When that home warranty expired, they set in to call me and everything worked out. I submitted a claim through the automated system and that part was easy, but I thought someone would be out the next day and they were not. It wasn’t assigned to anybody until I called back and got a live person on the line.

I have several friends with First American and they spoke highly about it, and I ended up signing with them in July last year. It's 100% customer satisfaction when submitting claims. This is my second time to submit a claim. I wasn't so lucky, it happened in one month, two ac with problems. But luckily, the second one wasn’t a big deal. The first one was some issue. We live in Texas so our AC is constantly running, so it happens. The guy came, fixed it right away and left. Now, it’s working perfectly and I'm happy. I would recommend them to other people for sure.

Placing a repair request is very simple and a return call from the contractor comes quickly. From that point on it is downhill. The personnel that you get to answer the phone for inquiries are not well trained and have bad attitudes. I have practically begged for assistance in resolving a dryer issue. The first time it took a month to get it fixed because they and the contractor failed to place the order and then failed to come out with the part without harassment from me.

My boss uses First American as his home warranty company. I’m the one that takes care of the calls and the work for him and our experience went very well when we submitted a claim about his air conditioning. The process was easy and their technicians were on time, efficient and very knowledgeable. Their work was done very well.

My husband was the one that called First American because he felt that getting a home warranty was necessary. Everyone else was so expensive so we went with them. Once we submitted a claim, and we did not have any problems. They were prompt and would call if they were going to be late. We've had professionals come to our home and they worked very well. Everything was great.

When I first bought the house in Tennessee, the Home Buyers Protection warranty came with the year of it so I kept it up. They have always been good and it's been awesome.

We purchased a home warranty with our new house. Our water heater developed an internal leak and needed replaced. The technician who came out told us there would be $350 dollars in uncovered expenses. One those expenses is $80 to attach the gas line to the new unit. We contacted the company to request a payout to choose our own contractor, and they are not willing to give us enough money to purchase a new water heater. The contractor they are trying to force us to use is billing First American for supplies, and then charging us for labor. They do not care that their contractors are ripping off their customers.

I’ve been very happy with First American overall. The house I purchased was not old but not new, and it came furnished with several appliances. So I wanted to take that extra insurance to make sure everything was okay. Everything was great when I submitted a claim. It was for the air conditioner that wasn’t working properly, and they came out to me within the same day.

When I bought my home five years ago, a fellow gave me First American policy. I’m happy with them and they do well with me so I stayed and I just kept renewing it. Our most recent claim was about our microwave that went out which they replaced with a new one. I’m happy with it. Their technician was wonderful. He was great and very, very nice. I'm 100% happy with the quality of their work.

We listed a home warranty in our contract as what we wanted to be able to make sure that things are gonna be covered if they went out. Submitting a claim to First American has been great. Our air-conditioner went out two days after we bought the house and everything was very easy. The only problem that I had was with the contractor. When he first came out, my husband was worried about it not being covered ‘cause we had just bought the house. He decided that if he told my husband it wasn’t covered, he would make more money off the deal. So he called us back and told us that it wasn’t covered. I called the company and they said, “We're gonna cover it, and we never told him that we weren’t gonna cover it”. So I didn’t like dealing with him from that time on because I felt like he was gonna lie to me about that. But so far, I haven’t had any problems after he installed everything and left.

We were moving into an older home and First American was recommended by our realtor. We've had other home warranty providers and so far, First American are the ones that seem to be true to their word. It's very easy filing a claim online. I can also call them for it which I prefer. Their reps are very enthusiastic though sometimes they can't answer our questions. We've used the technicians several times in the past and I liked 80% of the ones that they had recommended. I don't like some of the coverage that they do sometimes but I would definitely recommend First American. It's been a great experience with them.

I submitted two claims to First American -- one for the garage door and the other for the AC. It was fast and easy. The rep who answered was really friendly and able to answer all my questions promptly. The technicians who came to our home were professional, fast, and the work they performed was excellent.

The two young men who came to spray for ants were very professional. They went around the whole house spraying (outside) and we haven't seen an ant since! We were very pleased with their courtesy and service.

This is all about red tape and long waits on the phone and long waits to get service. I won't do this again. When I sell my home next time and this is offered to the buyer it will be coming out of the realtor's commission... If I buy a home and this is offered my response will be far less than excited about it or positive. Why? Because now, when I need help with a problem it has been a painful unsatisfactory experience. I will probably end up paying for this out of my pocket as I can't really take much more of the hot weather without some cooling.

I used to have a home warranty before but I let it lapse. Then we started having some minor repairs that needed to be done so it was time to get another home warranty to help offset the costs. First American has been good about taking information and arranging for a serious technician to come and check out the problem. The process of claim submission is easy and it can be done either online or over the phone. I prefer the phone to speak to somebody. The techs who come are always respectful, call before they get here, and show up on time. Most of the guys don't speak good English and can only give very little information. They said they’ll contact the warranty company and will be in touch. Customer services could be a little better for communication with them. But they go in and do the work. I’ll recommend First American. They’re a good company.

First American was part of the contract when I bought the house. I've only had one claim for the air conditioning unit and it’s been fine. The technician was great and we communicated very well. Their work was good and I haven’t had any problems since.

I used to have First American in California fifteen years ago. I thought of getting it again to insure the appliances in my new home because all the appliances in it and the house itself are already 5 years old. I was afraid repair will be more costly if something could happen. Submitting a claim was fine and the technicians came all at perfect times. On the first month one of our toilets' handle suddenly broke so I used them thinking that I don't need to spend $65 on the toilet. I thought I was going to receive a brochure that can give me more information about the company since I don't know what is covered - I don't know what it used to be back in California. Despite that, I recommend them.

We had First American once, years ago, and when we decided to not keep our current warranty we went with them again. We just call them when we have a problem. The only thing that was out of their control was the contractor. Though they took care of the issue, the guy took almost 72 hours to respond. If I gave them 48 hours and they don't call me, I'm gonna call them as I'm the guy who follows up the calls. If they have said that they can't come for a few days, they should at least follow up - it shouldn't take 3 days to follow up with the phone call. My pump is too old and they had to order a new one, and it's just normal doing business that doesn't upset anyone. Once they get the part in, they came out, put it in and it worked well. They did the repair very properly.

Having a home warranty seemed like a good idea in the event there’d be a problem. When I bought the house, First American was mentioned so I proceeded with them. Submitting a claim was relatively simple and easy but when I was having this problem not getting addressed adequately from the repair agency, it was really frustrating because the reps said different things would happen. I also had another representative come saying they’d basically start again.

We’ve had First American somewhere between 10-15 years. It was an extension that the sellers bought to protect us when we purchased the house in Sparks almost 15 years ago. Nothing bad has happened by having them so we continued with them. They have always been prompt and good though they're like any other business that keeps raising their prices. Our recent claim was to check to see if we were having a problem with our air conditioning vents. The technician was very helpful and he didn’t find anything wrong with the vents. It was a good service call.

I’m satisfied with First American's response so I stayed with them. So far, I called in twice to submit a claim. I told them the problem I had and they gave me directions on what to do and who to call. Their technician's quality of work was very good. I was happy.

We've been with First American for a long time. When I have put in a claim or had a problem, I've had no problem with getting everything taken care of immediately. My last claim was for my air conditioner which I always get serviced every year so I had it checked. The gentleman said we needed it replaced along with the heating unit. So I called and First American sent out an inspector. He said there was absolutely nothing wrong with the air conditioner. Even though it's an older air conditioner, it's in very good condition so it saved me about $6,000. The young man was very informative, knew exactly what he was doing and very honest. So I in the future, they will be servicing my air conditioner instead of the other company. I was very pleased with the results.

I previously had a home warranty with another company, then my daughter told me about First American. They came in, I joined, and I've enjoyed being a member since. They were good when I submitted a claim. The technician was very well-trained. He knew his job and did it. First American is a great company. They welcome the people with confidence. I have no complaints and I'm grateful that I'm with them.

First American is awesome and I really enjoy having them. They're very good at what they do. I refer to them as the elite group. Their customer service is awesome. They're very compassionate and knowledgeable about what they're doing. They listen and the questions that they ask me tells me that they know a lot about their work and their product, which to me, is very inviting. It makes me feel very safe and comfortable.

As I mentioned in a previous paragraph, unable to use the serviceman and his company, who had been very dependable and fair for many years, I felt was very unfair to me and him. When something quits working, you call the company you trust! But then I'm old!

I had a home warranty before but they didn’t do things right on a furnace system, so I sought out someone else and went with First American. I've been with them for a year and a half now and I've been happy. Everything went very well with them and with their contractor with regard to my most recent claim for a leak in my air conditioning system. I'm very satisfied with First American.

My sister had First American which she was satisfied with so she told me about it and I ended up doing it. They have fast service and knowledgeable technicians. I've had good experience with them. They always diagnose the problem and tell me what the problem is. I'm very satisfied with the quality of their work. I haven't had any repeat problems with anything that's ever been repaired.

First American was offered to us when we bought the house and we've stayed with them for about four years now for security. Also, our HVAC equipment is old and we thought we'd stick with them until we need to replace that equipment. However, it requires a lot of nagging to get stuff done right with them. The trades that they have coming to the house don't come out with the mindset to fix anything. They come out with the mindset to collect their money, do a band-aid repair the best they can then get out of there. So it requires a number of service calls back to the house to get something actually done. And we had this happen twice when they came out and caused damage. They always scream, "We're not liable to repair that damage." But that's understood, that's what warranty companies do. Having a warranty program, you just have to understand that's how it's going to be.

I have two homes - both with First American Home Buyers Warranty. I have never been so disappointed! First home, a rental, plumber came to fix garbage disposal 3 times and now it is still broken. Will they ever replace it? Plumber at my house - needed 4 visits to get a flusher fixed (subsequently replaced by the cheapest and ugliest they could get). Valve on a faucet was "rigged" with clay to create a stop - really?!! Kitchen faucet was fixed and overturned, now I have water spraying out of the sink. And this is the result after 4 visits! Appliance repair - Range has a gas leak and oven doesn't keep heat. Over 3 months and still not fixed. Taken hours and hours off of work to meet with one technician after another - still not fixed. A gas leak!!! They really need to hire competent companies or make good on what they say and replace what needs to be replaced.

My experience with First American has been fair so far. The First American reps have always been friendly, and the technicians are always great. Their work has also always been great. All my claims have been properly taken care of, however, they claim to be 24 hours, but when something happens on the weekends, you can’t get anything done until Monday or Tuesday. Unfortunately, most of the things in my house went out on the weekend. They took my claim and wrote it up, but nobody could reach me mostly until Monday. In addition, most of my claims are done in a timely fashion, but sometimes, if I have something defective and after they came to see what it is and they don’t have parts, it might take a day or two. First American is one of the decent warranty companies in town, they’re not just timely sometimes.

I’ve been with First American for 12 years and have stayed with them because it's convenient. They get the technicians that I need who get my claims fixed. I don’t have to go trying to figure out who’s who. I call and tell First American the problem, they look and tell me who the contractor is, and usually the contractor calls me within the next day then they'd come out and we’d get the ball rolling.

I was purchasing a home then and I want to make sure I got a warranty with it. First American used to be the cheapest but now I'm looking around. My only problem with them is that I used to pay $40-$42 a month. Now, I'm paying $50 so they're raising my rate up for whatever reason. Other than that, they're a good company. Their claim process is very good because I can submit a claim online. I don't have to call or wait and it works great. Their work is good and I'm satisfied with it. They always get everything fixed.

First American was recommended by our realtor and it's always a good experience when you call their claims representative. With the last claim for the air handler for the airconditioning, First American ended up having to send five different contractors out. It was the way that the house was built and the way that it was in there that they didn't want to do the work for they either weren't capable of doing it or they didn't wanna do it for the price that First American would pay them. But the main thing is it finally got resolved. When we have some problems, it always gets resolved.

First American is the best. I've been with them for at least 13 years and my service is outstanding. The value of the product I buy is excellent and it beats the others in the market. There's never any BS, but there's never any trouble getting the claim. Everybody is professional and they strive to meet the customers' needs. When the contractors show up, I'm sitting there ready with the deductible amount. But that's a reasonable expectation on their part as a service provider because I've said in my contract that I won't pay them when they get here and then they'd go from there.

If I could give a zero rating I would do that!!! For the last 4 years I have had 4 new transformers for my air conditioner. Each time they send out a new hvac company and they tell me the same thing "the last guy did not install properly." I am now on hold for the 4th time because I keep getting disconnected. It is 113 degrees outside and they say I can have $60, "go buy a fan!" What!!! They just replaced it yesterday and 3 weeks previously. I am at my wit's end, dealing with this. I seriously am at a point that I don't know what to do anymore. I now am on 2 phones trying to get someone out before Monday. This company does not care what is wrong, they will do the least amount possible to help. I pay for being treated this way!

I thought I'd give First American a shot because of their coverage cost and because I didn't know any other home warranty provider. The claim process was easy. They were willing to help. The technicians I have now are very knowledgeable because I get service up, and I'm satisfied with their work. However, I wasn't satisfied with the first three that came because they didn't know what they're doing. But despite that, I would recommend First American.

We were very satisfied with dealing with First American and the subcontractors that they’ve sent out. I submitted a claim for the air conditioning and the technicians that came were fine and did everything they were supposed to do. The quality of the work done has also been good.

I have a 16 year old oven (so I purchase a home warranty). They are determined they can fix it even though parts don't exist. No oven for a month. 16 year old central unit. Parts not available but they are determined they can fix it. 90+ in Mississippi. 85 in my house for a week. No oven. No air conditioner. Little to no communication. Run from this company!

I had to call FA after purchasing my home for not even one month because of a water leak. Plumber was great and did fix everything to a working order. They had to send out another company to fix the drywall that they made access to and it was a nightmare. I have already taken days off from work but the contractor have only given me the run around. They only came and talk to me about what to fix without fixing anything. They don't take into consideration that people have jobs also. I called FA back to asked for a different contractor because I was not satisfied and they cannot do anything before talking to the original contractor. Customer's time does not mean anything to them.

Firstly, First American Home Warranty is a good company. My only complaint is the time it took to fix/replace my microwave oven. We were without a oven for approximately one month. After first calling in the claim, 1st American assigned a company that did not work on microwave ovens, therefore I had to contact the company again to refile another claim. After searching the area, they were able to find someone to come out to check my oven. I was told the company that found the problem would not be fixing or replacing the oven but the company that did not work on microwaves would be replacing the oven. This did not take place. The initial company that found the problem had to come back out to install the new oven after it was shipped to my address. We had the oven in our home for approximately a week before the original company came back out to install it. It should not have taken a month to fix/replace the appliance.

I went online to research First American after using another company whose service I didn’t care for. We've had a home warranty since we moved in this house, and because the house is getting older, I wanna continue with it. I liked the feedback from First American's customer service that customers had put online, so I went with them. I submitted a claim for the microwave and had a wonderful experience. They replaced my microwave with no questions because the service people told them it was defective. I also had a technician out here for the air conditioner, and everybody has been very professional in telling us everything that’s wrong with things and helping us out.

I purchased a home and First American warranty was included with it. I've used the insurance once in the first year and I've had it now for three years. My home is older and some things go wrong so I renewed it. In submitting a claim, I just call them and they provide a company and then that company contacts me. It's a pretty easy process. The technician came in and assessed the problem. Depending on which problem it was, they may have made it to come back and bring the part and then fix the problem. On one occasion, a person came and he was able to take care of the issue.

I've had this warranty which came with my home for 4 years. We have paid them $119.00 a month for over 4 years. It's difficult to cancel and they auto review. I've had them out three times. They send completely incompetent people who are quick to collect their $60.00 whether they fix, diagnose or replace or not. In my case nothing gets fixed or replaced properly or equal to the covered item. They are impossible to deal with over the phone. After paying them over $5000 dollars in monthly fees they have only served to waste my time and have fixed nothing.

I recently purchased a home and made the awful mistake to have this company as my warranty provider. Over a week ago, my AC unit would not work amidst a heat wave with temperatures nearly reaching 100 degrees. I was told that I would have the AC unit looked at by their contractor within two business days. I was never able to reach this contractor. Finally assigned to a new technician yesterday and was told that the service would be considered an emergency due to the dangerous temperatures in my home.

We recently rented a house where the landlord had a warranty with First American Home Buyer's Protection. I called First American to clear a simple blockage in two bathroom sinks. First American sent Revival Plumbing (WO#**) on 4/5/16. Revival charged a $65.00 service fee, cleared the blockage in one sink, but refused to work on the other sink without a separate work order. I asked First American to send another plumber to finish the job.

We were buying a house and knew it's a good idea getting a home warranty. We could need extra help when something big happens. It's been very easy submitting a claim with First American. I’ve used them three times in the last three years. I called last time regarding our air conditioner and the technician was from a small community and we're on first-name basis with this claim. They did their job and the first time they had to go beyond. They replaced the thermostat when they didn't have to. Everything's been great and I'd recommend them.

I've been with First American for four months. Submitting a claim to them is quick, however, the contractor who came to resolve the issue was not the most polite. I would have liked him to be more helpful and to be able to explain a bit more. He went here and asked me what was wrong. There's stuff that he couldn't fix and he didn't give me any info, just "You can fix it doing this way" or he didn't even care.

My AC unit wasn't working properly, so I filed a claim with First American. It was an easy filing process and the people who finally came out picked up the repair work quickly. The contractor said I should be notified within 24 to 48 hours. I wasn't actually notified a little over a week later. But the weather wasn't hot, so I wasn't necessarily breathing down anybody's neck and didn't really care, but it was longer than they originally said. The technicians were pleasant. They got me on the loop the whole time they were there, resolved my problem, and the work they did was of good quality.

We're finishing the contract with First American but it's because we're moving. We were very happy with them. I usually liked to call to submit a claim, and I found the telephone technicians to be very helpful. Their claims reps were always courteous, and they always told me exactly what to expect and what's going to happen. They gave me an assignment number for the work order and then told me who would be calling me within how much, and then they gave me their phone number in case they didn’t call. We had one incident with our washing machine where it was an older washer and they didn’t seem to be able to have a handle on fixing it, and it took an inordinate amount of time to have it fixed. But every other repair was always very good. Overall, home warranty is a great idea if you're not a handy person yourself. And that has really served me very well, so I've appreciated the good service.

I've had First American for the last few years and I like having them. They seemed to be like a good company based on my research on the internet. Submitting a claim went smoothly and quickly. I've been happy with the contractors they’ve sent out. They’ve all been really qualified and have done a good job.

We bought a new house and being responsible for the air conditioning, washer and dryer, refrigerator, fans, and everything else, it seemed smart to have a home warranty on top of the homeowners insurance. If something goes wrong with the homeowners insurance, it has such a big deductible that you have to come forth with before anything can be done that it puts you in a financial strap, whereas this is very reasonable.

I did a little research and I liked what I was reading. First American offered protections that sounded good and their price was in the range that I wanted to pay. Their claims representatives were very helpful. I told them what the problem was and they explained the process. It was real easy. First American is doing good and I found them easy to work with so far.

First American seems like the best company and we're happy with them. We've submitted around seven or eight claims with them and we've only had one problem with one person they sent out that said I contacted them. First Am contacted that person and turned him down. We also had one technician that flat out lied to our face. He told us that the problem was fixed and he left but it wasn't fixed. I called the technician and he said that he had to order a part and he'd be back the next day. Four days later, he still didn't come back so I called First American. They called the company, sent somebody else out, apologize for that technician, and took care of the problem. Other than that, everybody has been very professional, helpful, so everything has been fine.

This company is the worst! The weasel out of all of their responsibilities to the consumer. My fridge died so I submitted a request. I was told someone would be out in about a week! Mind you they advertise 24/7 service with the contract. I finally couldn't wait any longer and paid a repairman myself. A week came and went and about day 9 their contractor finally called! Then my AC stopped working so I submitted a request and received no call. The temp that day was over 100. The next morning I called the contractor - no response. I was told by FA that I could call an outside contractor which I did and had a repair man at my house in less than an hour. However FA refused to pay for the repair. They said it cost too much!! This company is unethical and not to be trusted.

I needed a warranty. I had one for the last few years but I forgot to renew it. I thought about it and then I went to First American. They were cheaper than the other company that I had and they gave me a price that I wanted. I had no problem with them when I submitted my claim. They did exactly what they were supposed to do. Their reps all did well. They went right into work like I expected them to. I'm not disappointed in any kind of way. Their technicians were very friendly and kind. Like First American, they did a good job all around and I even tipped them. Everything has been great since their service. It was a good experience.

I wanted to make sure that my tenant gets the best service when anything breaks down in my house. I've been with First American for more than 12 years and so far, my experience with them has been great. Their rates are reasonable for what they cover. When something breaks, they follow the cover cost of the contract we have and if they need to replace something, they always replace it. I always call by phone to submit a claim and every time I called, the reps I talked to were very friendly and they got the claims corrected and assigned right away. It’s an easy process.

Warning! If you ever decide to invest in a home warranty for appliances stay away from First American Home Buyers Protection company. The customer service is the worst. Please never get the refrigerator coverage. The warranty is the worst of their plans. The first year, the company was good but after you file a claim then it's all downhill. What's the point of having insurance if you can't use it? Buyer beware!

Easy to place a claim but horrible experience with the contractors they use. Very unprofessional and not willing to come and service a home depending on the need. I was literally told by the service rep from First American Homebuyers Protection Insurance that I should wait for 3 days with my water shutout and poop floating on my front yard since the clean out was clogged because they were not able to contact a contractor. When I realized they were not going to help me I got off the phone and was able to contact my own contractor locally within 15 minutes to come to my house after hours since I had been waiting all day for the insurance to get a contractor. It was a very reasonable price I paid. It makes me wonder why in the world I'm giving my money away for free to these people!!

We've had First American in the past and it has worked out very well for us. For the most part, First American has been good and majority of the work done had been excellent. Other times, they've been absolutely awful. The technician doesn't necessarily want to do the work, doesn't want to check something else while he's sitting even though we've got a claim in, takes too long to get out here, and doesn't eventually come or brings the wrong parts.

A/C evap coil was leaking and required repair. This is supposedly covered by the First American warranty (that cost me $612/yr). The contractor gave me the cost of the 'noncovered' costs to complete the job as $1154. I knew immediately that this was not a fair price. I called an independent contractor to confirm the issue. He did confirm the diagnosis to be correct. The total cost for him to completely repair plus some small extras is $1250. I called First American to complain but they have no concern as to what the contractors they select to send out may charge for 'uncovered costs'. First American offers only $168 as the fair cash out to have another contractor perform the repair.

They are replacing my existing almond fridge with a white fridge. The exact same model comes in stainless for the exact same price (it's on clearance). I asked for the color change since there was no cost difference to them (and since I had almond to begin with and not white) and was told no. When I asked why, they informed me that, per my contract, they didn't have to match the color/could give me any color they wanted. That was their reason, which is no good reason other than lousy customer service. I could understand if there was a cost difference, but there was NO cost difference. There was no reason for them not to switch the color for me when the cost was the same for them regardless, and of course the "cash out" option was only $883.52 (which wasn't enough to buy one and have my old one hauled off). I'll be switching my two homes to another warrant company.

Had a small but ongoing problem with a microwave. Got good service scheduling repairs. But problem continued. FAHW agreed to replacement. They called with info of similar, but not identical brand/model/size of wall mounted over the stove microwave oven. I questioned why not same brand as I had. They assured me this was quite similar and would fit the bill. OR I could accept a cash payout, and assume cost of labor install for a kind I picked on my own. The $$ didn't come close to what an identical model would be. So I accepted the substitute, as I was assured it was close to the one I had.

My realtor gave me First American as a warranty provider with one of my homes. I was pleased with their service, so when I bought my next house, I got their warranty. Then when I bought my condo, I got them again. When I bought a house for my parents, I got First American for them as well. It's very easy to submit a claim which I usually do over the phone. I've always had very brief and to the point conversations with their sales rep. I've only had one claim at the condo and one at my home, but anytime I've called, they told me which contractor was going to contact me and these contractors contacted me either that day or the next. Then, the technicians who come are very professional and perform excellent work. It's been exceptional service by First American.

I wanted peace of mind and First American was the warranty provider recommended to me. I've submitted a claim online and over the phone and both ways are easy to do. My talks with the claims rep have been pleasant and without any major events. The techs have been fine and I've no problems with the work they performed.

We've used First American forever. I submit claims online now and they get to me fast. It's amazing. I don't have to sit on hold, and that helps a lot to do it from my computer where I am. The reps are fantastic. They always help me if I have any questions or problems. They're right there and they take care of me. The last technician that came to my home for my refrigerator was great. He knew what he was talking about, was on time, called me 15 minutes before, and fixed the problem.

I always look into acquiring a home warranty when I buy a home. First American was what the realtor came with and I had a very good experience with them. They seem to be good specialists. Submitting a claim over the phone is easy. It was very good with the claims reps and the technicians that came to our home did good jobs.

I never complain but the service we have received from this company has been so bad I feel like I need to warn people. We have a refrigerator/freezer that started leaking. First American sent repairmen to fix the problem five times and every time they said the problem was fixed and then the leaking started again. After the third time we had to replace our flooring and subflooring due to all of the damage at a cost of over $3,000. Then it started leaking again (we were told the third time if it happened again they would replace it). We explained that this would make the 4th repair on the same problem and that we had to replace our floor because of this issue and could not afford to replace the flooring again. They sent another repairman who said it was fixed and again it started leaking again. On this fifth time calling for the same problem I told them that 5 times for the same problem was enough and we needed a new unit.

I buy and sell homes so it's easy for me to have somebody come and do stuff for me sometimes. I had AHS before but I wasn't too pleased with them. Since First American's price is reasonable, I decided to get them as our home warranty provider. I also had a friend who recommended them to me not too long ago. I file claims over the phone and it's usually pretty easy. I have had a little trouble over the years but nothing that hasn't been worked out through the district managers' help. Their representatives were all nice and helpful. I also have not yet met one technician that I didn't like. They do really good-quality work, except for that one guy that I wasn't sure of. First American have worked with me over the years and I've come out on top with the benefits. I'm proud that working with them has made a lot of difference and I would recommend their company to other people.

My realtor had First American before we had purchased our home. Then, we got the home warranty when we bought our first home. I have submitted a claim both online and over the phone. Their agents usually get a hold of somebody and process everything quickly. They make sure that they have a good idea where to outsource their business contacts. I've had a couple of different claims and the technicians that show up have been helpful, quick in addressing any issues we've had and their quality of work has always been very good. It's been a positive experience with First American and I've been very happy with them. I cannot imagine having a home without them.

First American was suggested to me by the real estate agent when I purchased my townhome. I usually submit claims online and it's been an easy process. I like that everything is available online. I can schedule something, add further comments and make a follow up there. Also, the technicians work with great quality. I’ve been very pleased with the product and happy to have them as a provider.

Also have some leaking in our shower due to cracked marble but it is considered a caulking issue, so I am supposed to caulk all the cracks in our marble floor. What the point of paying for warranty at closing if they do not fix anything? Ugggh... has been so frustrating working with this company. Will be changing soon.

We got First American with the house. The home warranty was a gift to us and First American was what our realtor ended up with. We submit claims online and the process is very easy. Almost all our interactions are with the service provider and our interactions with the technicians who come to our home have been fine. They are courteous, knowledgeable, and get the job done in a reasonable amount of time but I feel that the quality of the work they performed is about 80%.

I’ve been with First American for about four years now. It was chosen by the loan adviser because I purchased a home and had to have a warranty. In case something broke, I’d have to have insurance so everything worked out for me and I continued to take them along. I submit claims both online and over the phone. Online, it’s a very easy process except when the system freezes up. The claims reps have been good and really helpful and the technicians helpful. I had some problems with First American at the beginning, but after that, it’s been okay.

I used to have a different home warranty for two years and I don't think it's legit. Every time I call them out, they kept telling me I have to pay money out-of-pocket and it was a lot of money. I shouldn't have gotten that warranty. Then I read up online about First American. I like what they told me on the phone and email about the process if something breaks down. I tried them out and used them twice already and both on a weekend. Submitting a claim to them on a weekend is fine because I get an email right away. My husband said that the technicians were very nice, polite, they knew what they were doing, and they explained everything to him. First American is nothing like the other company that I had. It is an excellent company. I have been recommending them to other people.

Submitting a claim to First American was awesome. It was quick, easy and all online, which was nice. The technician was in and out relatively quickly. He seemed to know what he was talking about and figured out what the problem was. He took the piece of equipment that needed repairs and kept me updated as the repairs progressed.

I own an eight-year-old house, so things at that age start wearing out on you and need replacement. My brother has an insurance with First American and he and his wife recommended them to us. Knowing that my brother had good experience with them, made us decide to purchase an insurance from them as well. Submitting a claim online was easy, I quickly got an email back saying it was referred to the plumbing company. The plumbing company contacted me the next morning and came out and repaired the issue. The technicians were very good, the quality of the work done was perfect. Everything was painless and easy - the way things should be when working with an insurance company.

First American was awesome. I’ve had about four techs come out here over the year for different issues and everybody was friendly. They’ve been there during the time they said they were and always gave a call 30 minutes before they get there. They’ve been good about explaining what was wrong and what needs to be done and showing me the part that was messed up. The claims representatives have been great too. The experience I had with First American was well worth the money and I’ve referred them to multiple people.

I’ve had First American for over 15 years since it was in the contract when I bought my house. It was a ten-year-old house and my broker recommended them. After the first year, I had some repairs done so I kept First American going. I usually submit claims over the phone. The reps ask pertinent questions and verify model numbers and tell me realistically when I’ll be contacted by the contractor and let me know what the status of things are. Half the time, I’m at home when the technicians come and half the time, my wife’s there and almost always, they’re very good. If anybody plans on keeping their house and appliance up-to-date, having First American is a good investment.

My husband usually does submit the claims because he's usually home, and the claims process has been positive as far as I know. Generally speaking, the technicians have been good. The only argument I would have is specific to the Sears technicians that came to the house, and not so much a problem with First American who took care of their end of it. We have a refrigerator ice maker that has been replaced. It's on its third time now and the first couple of times, they used renovated parts which didn't last very long. Then I did have one technician come in to do that exchange who wasn't really prepared to do the operation. He didn't have the part and he had to come back. Nonetheless, First American has been responsive and lives up to their end of the contract.

I got First American Home Warranty. They send people out when they’re supposed to and that’s what they’re there for. I'm happy with them except for one time. I have an air conditioner that their contractor Morgan Air was supposed to come out and fix it. They came out. The gentleman took the cover off the air conditioner, put his hands in there and broke some wires off. Then he took a picture of the broken wire and took it to the air conditioning place, and they said the air conditioning system worked fine. So they wouldn't pay for anybody to fix it. I was close to canceling the service at that point because that didn't make any sense. I’ve got two air conditioners in my house and I would like First American to fix my other air conditioner and I strongly advise not to go through Morgan Air again.

I usually submit claims with First American on the phone and it's been really good. They settled everything they said they’re going to do. When I made a claim before, their rep was very efficient, took good notes and made sure we're taken care of. Everything went really smooth and the next thing I know, I had somebody contacted me later that day. All the technicians get the job done and do it very professionally. They have been very thorough and cordial too. What I don’t like about calling warranty people is that they usually get some companies that are supposedly mediocre in our town.

We bought an older house and we didn't know what we were buying so we decided to purchase a home warranty and got First American. Submitting a claim to them is easy. Also, their sales rep, the technician that was sent and the quality of the work performed were all good. It's been a carefree experience.

I usually never review much of anything but this company has performed so poorly, I needed to share. I did some research trying to find a home warranty company but obviously not enough. I have been a member of First Amer for less than a year. The first claim was for my oven keypad. The problem was fixed but if I never called the repair people, it would still not be fixed. And when I did call to ask when they were coming back to fix the problem, the repair person did not ever recall when he came to my house to diagnose the issue the first time. Truly mind boggling. The most recent issue was for my 21 year old washer which had a small leak. Again, if I never called the assigned repair person, they would have never come out. The repair person was clueless and misdiagnosed the issue 3 separate times. The final time he came out, he flooded my laundry room which leaked into the basement.

The real estate guy recommended First American to us. I had submitted a claim and the experience was very good. It was very quick, thorough, and easy to do. They also came out to make sure everything was done correctly. First American provides good service. I would recommend them.

I decided to get a First American home warranty to get some help getting some work done, good prices and trusted people that we can trust. I usually submit claims over the phone. The claims rep are very friendly, polite, knowledgeable and understanding. I have been dealing with people lately because of the hale damage, people I call idiots and I'd like to call them worse than that. Luckily my roofer, I’ve been working with her and she wasn’t just roofing for First American. I called her and she asked a few questions. Then she came out and took everything off my shoulders. She did all the paperwork.

My house is 16 years old, so it still has the original AC unit. When I bought the house, I didn't have the cash to completely overhaul it so I wanted a home warranty. First American had good reviews and it was a toss up between three companies. First American has the cheapest yearly rates and they had the lowest deductible so I went with them.

Recently filed a claim with First American Home Warranty. The technician that showed up stated that only the evaporator coil needed to be replaced on my unit. First American decided that they wanted to replace the whole Air Handler which would cost me an additional $700 out of pocket expense for non covered costs. When I specifically asked a FAHW supervisor why they wouldn't just replace the evaporator coil the answer was that it was more cost effective for them to replace the air handler!!! How does that make sense?

The service of First American is a good deal. When you have a super expensive refrigerator go down and you get it covered for $50 or whatever the rate is, it's well worth it. It's super easy to submit a claim with them over the phone. It's usually very easy and pleasant with the claims reps. The technicians are often knowledgeable because we live in an old house and have premium appliances that only a few people are able to work on. The technicians that have come out are generally of two kinds: those dealing with appliances like kitchen appliances, and those dealing with plans like HVAC, the heating and cooling systems.

Our realtor advised us that a home warranty covers major appliances, so we looked into it and thought it made sense. There were a lot of smaller home warranty providers and some competitors but 14 years ago, First American was more established so we went with them. All those statements and we have our insurance through. Submitting a claim is available online. That's where I did my last one which took only five minutes, so it's definitely easy to use. There have been a couple of issues over the years with who they dispatch out to us. But for the most part, everything is really good. The last situation we had, the person that came out was very friendly and professional and got the job done quicker than expected. We are still with them. If they weren't good we wouldn't be with them anymore. I would recommend them to family, friends and other neighbors.

I called First American to submit a claim and told them what was wrong. Then somebody called me back. Afterwards, the technician came and worked on the issue.

I like First American. They're efficient, fast and reliable. Excellent experience when I submit claims and very smooth interactions with their technicians.

The title agency was boasting about First American so I took it. We used their warranty once on our refrigerator. Something happened in the freezer and they had to get a part and fix it. Then, I looked up for the top 10 warranties on the internet. First American came in 7th, but looking at the other guys, they boast themselves up and I caught on to their game. First American are not game players. They are sincere so I decided to repurchase again through them.

My AC had evaporate coils leaks. With my home warranty, I have to pay extra $1,004.00 + $60 for service fee, while I got a local AC company to fix this and it cost me only $850. So I called to First American Home Buyers Protection explaining situation and requested to have another contractor but they didn't accept. First American gave me another option that I can cash out with the amount is $237.38 which they paid for. Part is $162.38 and labor is $135 ($237.38 is the amount after it's deducted $60 service fee), but I actually can get only about $172 after they minus extra amount about $65 that they said whatever fee that I don't understand. More important here, labor for replace an evaporator coil is only $135. It takes at least 4 hours for 2 people to finish the job. This makes no sense for 2 AC license people work in 4 hours to be paid $135.

The house we bought had the First American Home Buyers insurance so we just continued with it. We call up when we have a claim and they give us a company name. The company contacts us. It's been very routine, efficient, prompt, and attentive. We had an issue once with one contractor and First American dropped them afterwards or at least never had them come back to our property again. We're very satisfied and have recommended them to other people.

Our realtor recommended First American and we decided to go with it. We submitted a claim on the phone and the appliance has been working since the repair. However, I had a better experience with Sears (for a different claim) than I did with the first company that fixed the furnace. The first company was not professional and I had to call back to First American to complain about them because the guy they sent to fix the air-conditioning.

I’m a real estate broker and I recommend First American all the time. Recently, however, I called for a claim on a dishwasher and the provider that First American gave me waited two days to call and then said they couldn’t come out for another week. It just wasn’t acceptable. I had the dishwasher worked on previously by another provider and I called and asked him if he was still doing work for First American. I called First American and told them I want this guy. He had the orders and came out the next day, fixed the dishwasher and everything was good. He’s a very competent provider and I would like to use him a lot.

First American was recommended to us by the realtor when we bought the house. Our experience with them was fine. We submit claims over the phone. The claims reps were friendly, helpful, and took our information. Later that day, we got a call from the plumbing contractor and they set up a time to come out. The plumber who came out was friendly, very knowledgeable and knew what he was doing. The work he did was good. The plumber came out three times, but he took care of our problem. He was there right on time and we didn't pay the deductible the second or third time he came out. So everything was fine, the way it should be.

First American was offered with the home we purchased last summer. We filed a claim almost a month ago but we had to file it again over the weekend for a hot water tank. They told us that the contractor would be contacting us no later than close of business on Sunday at the latest, but nobody contacted us until Monday. Someone came out on Monday and they had to order a part. It's Thursday now and we still don't have hot water. But their claims rep has been very friendly.

I called First American to submit a claim for my furnace and it was really easy. I had a good interaction with their claims rep. However, I was not pleased with the technician. He did not seem happy to be working. I would not recommend him if somebody asked me if I wanted to use their HVAC person. But, First American is great and I would use them again.

We chose First American as our home warranty provider based on my buddy's experience with it. It's been an easy and well-worth experience with this company.

Most of my friends have a home warranty and one of them had First American Home Buyers Protection. I thought having one was a good idea. So far, I've only done one claim and I did over the phone. The contractors First American sent were very polite and very nice. They didn't mess up anything. However it takes too long between the time I complain and by the time somebody comes. An example was when water was dripping from my refrigerator. If I called them last week, somebody might come to see it today. But when they come and they don't have the stuff there, they have to go back. That's something that can be rectified. Other than that, I will recommend First American to a friend.

I usually submit claims to First American over the phone. Their technician has done good quality work.

I have First American since 2009. It's a warranty that came with the house I bought. I'm completely pleased when I submit a claim. The claims rep, the technicians, and the quality of the work performed were all very good. I recommend First American.

I'm a very insecure person and make sure I cover myself with things like First American. One loses money on insurance, but it's still better for being secured. I usually submit claims on the phone because I like to talk to a real person. I had no problem with the reps on the phone but did with the the contractors they sent. We had to change people to get rid of them. They were real quick with what the issue was but just didn’t know what they were doing. The repair person that came out could not get the dishwasher out and I finally had to pay someone to come and take it out for me. I said that I'd pay my own people to take care of it which I did. I wasn't happy about them, although I've had other issues with my daughter’s swimming pool and they were very good about it. First American met my expectations anyway and served the purpose that I intended for it.

It’s too darn hard to find somebody qualified to fix everything I have. I’m still working on my freezer. I have my icemaker in my fridge and it's been leaking water. One guy came out to tell me I’m stupid, that I didn’t know what I was talking about. The next guy fiddled with it for about an hour and didn’t do a thing. The next guy put a new thermostat control, but the icemaker is still leaking water. The last guy that came out a week ago is a smart young man. He did a real good job and is trying to order a part for the fridge now so that he can soon get it fixed. It’s amazing. He really cares about his job and I’m happy with him. I’d recommend First American to somebody else.

The warranty that I had when I bought my house was going out and I wanted to renew with someone. I chose First American over others because it covered more things, offered monthly payments and it was less expensive. The other company I had didn’t cover everything I needed to cover and they didn’t accept monthly payments. I had to pay an annual premium which I couldn’t do. In terms of submitting a claim to First American, for the most part, it happens pretty quick. The technicians who came to my home were nice. But the first guy who came to fix my stove didn't do it right. He fixed the wrong part and made the stove worse than it was. They had to send somebody else to help me do it. The second guy got it right the first time. Nevertheless, I'm satisfied with First American. I've renewed my contract each year and I've recently renewed it.

We've been with First American since 2002. Their staff has always been professional and good. However, I do feel like they sometimes make it very hard on the customers to make a claim. They really question the claim, especially if it's a bigger one. One time we had to have our pool pump replaced and it was like fighting a war with them. We've had some claims denied or if we didn't like the product that they were substituting, we had to sign something that said that we would buy our own product but we could never make a claim on it again. So that was a little disappointing because they didn't want to provide us with a good enough quality substitute.

Claim submission over the phone is very easy. Plus, their technician was friendly and on time. I was telling the lady that I really like and appreciate the fact that when I put a claim in, they call me right back and I don't have to pay when they come out. First American will just bill later.

I've been pleased with First American. When I bought the house, the sellers had it for that first year. Something happened and I called them and they were very good so I just kept them. They've been responsive and timely with their responses.

My daughter had First American and liked it. She thought it was fantastic, and I thought it was great. I've had no issues with them, and it was very easy when I filed a claim. I've had a couple of claims and every time, their reps have been courteous in taking care of them and answered all questions. A couple of the people First American used have not been the best, but we got through it. However, the last one, Vantage Plumbing, was the worst. I'd never use them again.

When we bought our first home and moved here in Arizona, our realtor recommended First American Home Buyers. Our experiences with them have been good. Submitting a claim which I just do over the phone is relatively easy. Their claims representatives and the technicians they send are very good. I've already recommended them to friends.

My realtor said that First American was less expensive and had better coverage, so I went with them. Usually, submitting a claim works out good and goes well with the claims rep and the contractors. I like knowing that there's someone I can go to who will make the contractors accountable in case things don't work out and they don't do the work because I usually get taken advantage of and jipped quite a bit whenever I try it on my own.

First American Home Buyers Protection was recommended to us when we bought our house. It’s been easy to file claims with them, and my interactions with the technicians that they've sent out have been great. I had one poor experience last year, but my most recent experience was fantastic. The gentleman that was sent out for my heating and air conditioning did a fantastic job. It was very difficult for him to find out exactly what the issue was. He actually spent several hours, ended up having to leave, and came back the next day, which was a Saturday morning and spent the entire day there getting it fixed. It was incredible and helpful.

I started looking at some of appliances and everything we had and thought that acquiring a home warranty would be a good thing to do. So, I got one from First American, and when I submitted a claim, it was very easy. Both of the technicians who came to my house were very good, and the quality of the work they did was great. First American has been very good and very easy to deal with.

I'm a realty worker and I heard of First American through somebody I work with. I've submitted claims over the phone and I've had no issues with them. The work they do is extremely good and whatever they fixed didn’t break down again. I already recommended them.

I had First American when I bought my house. Everything went great with them overall and there were no issues at all. It was good when I submitted a claim. I called in and they called me back and gave me the contractor's name, and the contractor called me immediately. It all went like it's supposed to. The technician was great. He took care of the problem in less than 15 minutes, then he left. So far, so good with the work that's been done.

The house we bought a long time ago came with a warranty provided by First American and we just continued with them because we're happy with their service. They were very good, prompt and efficient in responding to our claims. Their technicians were very good for the most part but there was one contractor which we haven't been happy with. The person who came to the house was rude so I told them I didn't want that person or company. Other than that, everybody's been very professional and good at communicating with us about scheduling, etc. We've had them for a couple of decades now and renew our policy every year because we've found it so valuable and helpful.

I like First American. We've had them for a long, long time and we're going to keep them for as long as we can. I like that whenever I call, the work gets done really quick. Submitting a claim over the phone is easy. I've had good experiences with their sales representatives, and all their technicians are really nice.

When I bought the home, the real estate agent we bought it from said it's practice to give a year of their coverage as part of the closing, and that's where we got First American. I submitted a claim over the phone. However, there were a couple of times when I was sure I had trouble understanding what was being asked because of the rep's accent, plus I have a little bit of hearing loss. Nonetheless, everybody stayed pleasant, and it went good. The technician was professional. He showed up, looked at the refrigerator, and told me right there that what he had to replace won't be available because of the age of the refrigerator. Apparently, it was something they weren't even allowed to work on anymore, so it was declared a loss after a quick inspection. Even so, it was a good experience, and I didn't have any problems.

Things have gone really well with First American. Submitting a claim is really easy whether I call or do it online. The technicians that came to my home have all been very nice and professional. First American has done work of very good quality. My only complaint would be sometimes when I have an emergency situation, it always happens on a Friday after 5, and they can't get somebody out in an emergency and I have to wait until Monday. But First American is a great thing. I pay for the warranty and usually have something go wrong in my house. That makes it worth the money. We like the peace of mind that it gives.

When we bought a home, someone recommended First American's service. And then two years ago, one of our friends from Athens, Texas was touting them and I said, “Oh, I already use that service.” Submitting a claim has been good and easy. I like being able to do it on the internet and they respond the next day with letting me know that it’s filed. Some usually take a couple of days for the contractor to call us so fortunately, we haven’t had any emergency situation.

I bought the house ten years ago and first had a company that our real estate people suggested. I didn't like the way it went so I decided to call and get another one. I went online, looked up, and went with First American. I liked the way they'd cover everything that we needed covered. I also had a pool at the house that I'm constantly having problems with and I wanted to find a company that's going to take care of it. I found that First American covers it so it was a lot easier then and I've stuck with them ever since.

The list agent met a Electrician sent out by First Am HBP at the house in Central Oregon. He was disrespectful, he did not want to be there, he said he was too busy to give bid on electric items not covered. He said he signed up when business was slow and now that it is very busy... He said the home inspector was wrong about the GFI plugs being not correct/proper. We had a second electrician out at buyers' expense and he said the GFI plugs were not in proper areas and there were none in the garage. I think the service call should have been refunded but not offered. The list agent told the electrician she would not be able to recommend him if asked. I am sorry my buyers will have this for a year with this type of service.

I do claim submission both online and over the phone and it's really easy. Their claims reps are really good but I had a problem last time with the service call. I was trying to get somebody out to do the work. Somebody was supposed to come out and they didn't show up. Then, we've rescheduled it and they didn't show up. Eventually, we got the work done but it took two weeks. Nevertheless, I'm satisfied so far with their work.

This company offered me home warranty for my home. They asked what type of A/C unit I have and I told them heat pump. Well I had problems with my unit and it took them 4 days to get someone to call me. When that company called they scheduled an appointment and I took off work. The company then called me 30 minutes before they were supposed to be there and asked for directions. When I have them directions, they stated they wouldn't service my area. They told me I have to call the warranty company back. So I did. After about 15 times of calling and getting hung up on, I finally reached sometime. They told me that is the only company they have for my area and they would escalate my ticket to their manager and they would call back within 4 hours. 6 hours passed, no phone call.

My work associate has had some very positive experience with First American so I switched to them from American Home Shield. First American has a better overall coverage for a similar rate. I used to file claims over the phone, but started using their online claim submission more recently because it's really simple - just file the initial claim then I know I'm going to hear back from someone. They are quick to respond. The longest wait is usually 48 hours, not counting weekends. I'm a very satisfied customer. First American is very consistent and seem to have very good contractors and reps who do their work.

I have submitted claims to First American both online and over the phone and I find them very easy to deal with. We once had an issue with the ice maker and apparently the model is obsolete, so they actually put a brand new ice maker in without trying to fix the old one. However, on the second claim, when the contractor was here, they were doing the toilet. They didn't fold it down before they left, but they came back literally within about a half hour after we called them.

I've had First American for about 20 years now and I am happy with them. Submitting a claim is very simple. I call them up, and they listen to what my problem is and they find the appropriate workman to take care of it. They provided the service that they said they would as far as covering those particular appliances and home areas that I have listed under the plan. They have been very responsive relative to securing the appropriate workman to take care of whatever problem I call them about, and their technicians have been very professional. They did what needed to be done to correct the problem.

It's pretty easy submitting a claim to First American. For the most part, my interaction with the claims rep was good. A couple of times where they had to come back and check out the problem because the part that they sent out was the wrong part and it didn’t go as fast as I would have liked it to have gone. So the wait time between phone calls, and each time, even when they said they would try to expedite it, was still slow. But the technicians were professional, polite and courteous. The quality of work they gave was good. First American is good enough for us to renew our contract with them if we had the money to.

10 years ago, my brother-in-law talked about how he was really pleased with First American, so I decided to try it, and I've been very pleased with them over the years. I usually file claims over the phone, and it's challenging sometimes because there's a long waiting period, but we have worked it out. The claims reps are very professional, and I was really pleased with the technicians who came to our home and did the water heater. They were local, professional, on time, and they've done a good job.

First American was included in my real estate deal, which was originally an estate aid loan. It’s a lot easy to submit claims with them, and I’ve had really good interactions with the technicians that they sent out to our home. I’m really amazed and pleased with my insurance.

I had insurance with another company that originally came with the house when I bought it, but the company declined to renew the contract. So, I looked to see what others were around and I chose First American. The claims process has been fairly easy. I usually submit it over the phone, and the reps have always been helpful and got the job done. All of the techs, with the exception of one, many years ago, seemed to be technically knowledgeable.

I had another home warranty that charged more and $75 for copayment. First American charges $65 and is a very good company. I'm very happy with it. I submit my claim both online or over the phone. When I have a couple of concerns, I prefer by phone. They answer in only a few minutes, and they also have a Spanish representative. I'm more concerned with the technicians because they're only few in my area, and they take too much time. But they fix up whatever I need.

My niece raved and mentioned on a Facebook post about how happy she was with her home warranty, First American. We had just bought a new home. We also have two old homes that are rentals and people don't take care of rentals like they care about their own home, so I thought it's a great idea to put First American on all three homes. I've filed a claim online once, and usually, because I'm in my mid-60s, I prefer to speak to someone when possible. The reps are very helpful and eager to help. I've also had people at my rental homes who have talked to a company that fixed a refrigerator and that company was eager to help them. I'm happy with the way everything runs.

Submitting a claim to First American over the phone was fast and the rep on the other line was great. When the technicians came to my home, they were excellent. I find First American to be outstanding and I would recommend it to anybody who owns a home.

On Feb 2, 2016 we called about our heater failing. First contractor came out, reviewed the heater and claimed it was working fine, but that our vents were cutting off airflow. So I bought and replaced the filter of the intake vent. This did not solve the problem. Contractor returned and then determined it was a rusty Igniter element. He left, ordered the part, and after I handled all the calls, finally was authorized to replace it. It seemed that the contractor and AHW never seem to communicate in a timely manner. So with the new igniter, and 3rd visit, and now the contractor says the housing is leaking (our heater is on the roof so rainfall caused the Igniter to rust). On top of that the contractor claims he is not authorized to work on Hydronic Heaters.

First American customer service is pretty good I should say. Their response time and customer care is very good. But the deal starts to break once the contractors step in. They exploit every bit of it and unfortunately FA plays into it. We had an issue with the garage door that the motor stopped working. We made a claim and they had me schedule an appointment with a contractor (Garage Door Medics). The contractor comes in, doesn't even touches a thing and says the spring is broken and it costs me $499 and it will not be covered by the insurance. I asked him about the motor and his response is "Please give me 5 minutes while I talk to somebody". He talks to somebody on the phone and comes back and says the motor can be replaced and that could be covered but 499 is absolutely out of my pocket plus the $65 visiting fees. I didn't like the response or could trust the guy, hence I contacted First American and asked for a second opinion.

I've had First American warranty for several years. I had another one before them, but First American was cheaper, so I went with them. I normally submit my claims online, and the process is very easy. Everything's good with their claims representatives, as well as their technicians, and I've never had a problem so far.

Our realtor advised me to get First American. Submitting a claim through them was a pleasant experience. The reps were very courteous and they responded in a timely fashion. They dispatched that particular claim to whoever was here in my city locally. If they were not local, they came from out of town within a 48-hour period, if not before then. The technicians were cordial as always, efficient, and responded according to the profession that they were in. They knew their skill set and they knew what they were supposed to repair. The work was excellent.

A home warranty sounded like a good deal. But I had difficulty filing a claim to First American Home Buyers Protection. Every time I called, I got somebody that barely spoke acceptable English. For my dishwasher claim, the very first one the rep set me up with, they didn’t tell me that they didn’t have a technician. I waited from 8:00 to noon. I called them and I was told he'd be here before four o’clock. Nobody called and he never came. The next day, the second technician came together with the one that was supposed to come the first day. I chased him away. I told him he let me wait without calling to tell me he couldn't make it. Then the second technician tried to fix the dishwasher. He replaced every possible part in the machine but he could not get it to work.

Service is terrible, and the people they sent to our house on multiple occasions were not competent. Kicker was after multiple visits on one claim, they said the plumber said there were missing parts (there were not), and because of that to get coverage, we would need to have another technician who we would need to pay for to check if there were any missing parts. You will absolutely be best off choosing another home warranty company!

We got First American when we bought our house. Their reps were extremely fast, polite, and very easy to work with when we submitted our claims, so we are very happy with them. The technicians that came to our home were very informative, too. They let me know exactly what I could and could not do. They did their work very well.

First American was purchased through my realtor at the beginning, and I’ve been with them for six years now. I usually file my claims online, and the process was easy. Everybody at First American does their job and they were fine. I didn’t have any issues with them. The technicians they send to my home were friendly, knew what they were doing, and have done a good job. Everything is still working, and I have no problems with it now, so that’s a good thing.

My husband got to know about First American from a customer. Some of our claims worked very well but the one for the refrigerator was really bad. The fridge was out between Thanksgiving to Christmas. Their contractor didn't leave the house until they get paid and one time when we weren't home, my 14-year old son had paid one of the First American guys the $65 he said we didn't pay. Otherwise, they're very good, and they do good quality work. We are happy with First American, and always recommend them.

I've had First American for the first year that I had my house and I had a couple of things done by them and they were very good at it, so I renewed again. It was really simple to submit a claim - I go online, choose exactly what the work is and they’ll usually set me up with an appointment and get the contact the next day by a contractor to do the work. The latest contractor that came out for my AC was really nice and informative. He let me know everything I needed to know about what was wrong and he kept me well-informed and he got the job done quickly. The quality of the work that was done was great.

Submitting a claim whether online or over the phone was very easy, and their customer service has always been very helpful and friendly. Dealing with technicians is where we ran into a little bit of an issue. It’s hit or miss, and sometimes I’ve had to have them come out several times. On my recent claim, they were just rude and condescending when I first placed my claim with them. The pool repairs was bare minimum - only the filter was replaced, instead of the whole section, and that's why the issue kept happening again.

The work done by the plumber that First American sent out was good. However, when I bought the policy I was not aware of what they were gonna cover. When people apply for an insurance policy, they should take more time in explaining in detail what it covers and what it doesn't rather than just quickly read off the script and say "Look, if you have to upgrade, we don't cover stuff like that". I feel that what I paid for the policy could have been better. I had a water heater underneath the house, but they no longer make that size so I had to get a taller water heater. But the new one wouldn't fit under the house, so I had to have it put outside and I had to buy a hut, etc. I understand upgrades aren't covered but I don't know why it didn't cover a water heater that they don't make anymore. So I had a $1,500 out-of-pocket expense.

My real estate agent bought a home warranty service for me from First American when I bought the house. I was concerned that there would be things that needed to be fixed, and there have been a couple, so it worked out in my favor. It has been pretty good. The reps have been very courteous and helpful, and the technicians have been great at explaining what the situation is and getting the work done. The only problem I had was with the refrigerator, and that was with Sears, not First American, because they didn't have the right person come out the first time. I had to have somebody come out a second time. But that aside, I would recommend First American.

We moved into our home 3 months ago, and recently noticed water leaking into the basement from the dishwasher. I decided to utilize the home warranty we got and opened up a claim online. Two days went by and I didn't hear anything from FA, so I called the contractor they assigned like it said to do on the FA website. After being on the phone with them for a good 10 minutes, they told me they couldn't help me and to call FA back to have my appointment scheduled. Called FA, and they said they have to schedule the appointment (then why does it tell you to call the contractor on the website???). They asked how I filed my claim. When I told them online, they responded with "Oh, well if you would have called we would have scheduled your appointment right away." Sooo... online claim-filing is apparently useless.

I've lived in my home for just under two years. I have had five issues that were supposed to be covered under my homeowner's warranty. To date, one claim was partially satisfied, but only after a three-month period and multiple calls/emails. The contractors they have sent were adequate, but difficult to get scheduled. It takes a long time to get someone out and, unfortunately, in each case, more work needed to be done that required more money out of my pocket. For instance, I got $600 toward a water heater replacement that, when said and done, cost me an additional $1400. Money and time are important to me, but not to First American. I've paid for a policy that doesn't actually do what it needs to do. It looks good, but they are not helpful. Mostly what I hear from customer service is, "I'm sorry..."

The sellers of our current home had a First American warranty, and we continued it. The claims process is easy. The techs were professional and competent, and did their job well. Everything is working out the way it's supposed to. When there's a problem, I call and they send a competent technician to take care of it.

My five-year-old water heater stopped heating water. I called First American and they gave me a company who was nearby but the company's rating wasn’t good. I called them back and asked if there was an alternative company and they gave me another one who is even closer, a local here in Williamsburg. I looked them up and they had good ratings so I called and got an appointment with them and they came out as they had promised. The thermostat needed to be replaced. The repair gentleman was very cordial and efficient. He had it done in no time and our water was back to being hot again.

First American was good to work with. It's easy doing the claim submission online. Good customer service. However, I'm not crazy about the technicians. I have no choice to pick someone I'm comfortable with, but use who they choose for me. The installers do what they need to and don’t care about anything else.

We bought our home and my realtor provided a year's worth of insurance with First American and we've stuck with them. Everything's fair, we've had good service and have nothing negative to say about them. Filing a claim is quick, easy, and effective. Dealing with First American with the five claims we've submitted were very beneficial and successful. All the techs that came and the work done were good. The First America rep was professional when I phone in my fifth claim. However, it took a little bit longer before I've been contacted by the independent contractors.

I've had First American in California before and when I came down here in Texas, I picked it back up and renewed. The claims process is very easy. Usually, I call and tell them what's wrong. That same day, they may try to get someone out. If not, First American give my name to the contractor and in two days, the contractor is usually out to deal with the issue. So far, the technician that comes and the work he's done seem to be alright.

First American was the warranty provider that I chose when I bought the house. Their claims process is very easy and simple. Also, their claims rep and the technicians that have come here have been very knowledgeable and helpful. Everything has been super.

When we purchased the house four years ago, our agent introduced us to First American and I was satisfied with the previous things the company had to take care of, so we renewed with them. We had few claims but whatever we had we always submitted by the phone and there was a response within 24 hours. Then when an appointment was called, people always showed up within 24 hours as well. So within 48 hours, the issues were addressed. The techs were professional, courteous and always whatever they said they're worth. Overall, I had satisfaction.

It was pretty straightforward to submit a claim with First American. I did it over the phone and the voice prompts took me through everything. The technician came when he said he will and did the work that he was supposed to. If they didn't do the work I would have done it, and the work they have done was much better than what I would have been able to do. It would have been nice if the process was a little faster, but I understand that it took a little longer since I submitted the claim over a weekend.

Technician was on time and professional. He did several checks on our dryer. It has been taking a long time to dry and the low setting seemed to hardly work. He said that the diagnostics checked out and showed me the element heating up. He said it could possibly be the vent pipe and told me how to test it myself. So bottom line is while they were nice and professional I still have the same issue.

This has to be the worst warranty company ever. Paid for a home warranty and they can never get a tech. out to cover the service or service area. It will take over a month to find a tech. or just told to try and find my own. I pay for a service for a reason. Had refrigerator go out in August of 2015 and it took November of 2015 to get it fixed. Now my dryer heating element went out and I'm told it could take over a month to get somebody to look at it. Will be cancelling this warranty and finding a new company that actually cares about their customers!

Our realtor got First American for us when we moved in this house. We've had them for almost 13 years now and we haven't been disappointed yet. So far, submitting a claim has been fine and normally, their reaction time’s quick and the issue gets fixed pretty quickly. The technicians have all been really nice, too.

I went with First American because they covered pools. I've submitted five claims, three of them went very well. The last two claims have not been completely resolved and it's been several months now. One was submitted online and other one was submitted over the phone. The rep on the phone was perfectly fine and did a good job. The technician came out for one of the last two issues and he's the same technician that's supposed to be working on both of the issues but he seems to be missing in action, so First American is trying to resolve that.

First American Home Buyers Protection was the insurance that was used when we bought our house and I'm extremely happy with them. They're very prompt. It was very simple filing a claim over the phone. Their rep was amazing, very professional and straight to the point. It felt good that somebody was on our side versus us trying to prove a point about what was going on. The tech they sent had been here before. After everything was said and done, he came in like there was nothing going on. When he did the work, he was great but he lacked customer service. At the end of the day, it was the fact that taking it to that point was a little too extreme. In the future, that'll be something that First American needs to look for because every technician and company is not the same and they need to make sure that the company that they're bringing in are professional.

I looked for a home warranty to release some of the financial pressure and stress associated with having to deal with appliance and plumbing repairs. Submitting the claim is a fairly simple process. It's the actual going through the claim and the contractors that's tough. When initially filing the claim, you speak with a claims representative. They take all the information as far as what type of problem it is, whether it's plumbing or appliances. If it's appliance then what type of appliance it is and all that stuff so they can handle it with the contractor.

I had another warranty before First American but I caught a couple of the people they were sending over lying to me about something they're going to do, etc. With First American, I've never had any issues. I've had a few different technicians sent to my home and all of them have been very nice guys. They do a good job and they are very good people. First American has been very quick to help me for any questions I have. They'd give me the phone number of the person they're going to send out, and they'd say, “Yes, I gave them your information. Give them an hour and call them and see,” before the technicians even call me.

My son uses First American way before I did. I thought it was a good idea to have this protection and so I went with them. I’ve had nothing but good to say about not only the people that I submit the claim to but the people they’ve sent to do work. The only thing that really bothers me is sometimes they take up to 24 hours to notify somebody. But other than that, I'm perfectly satisfied. Everyone I have dealt with has been very polite. The quality of work is amazing. I’m a real stickler for time. If I'm told 8 o’clock, I’d expect at 8 o’clock. The tech gave me a time and he was there before the time he gave me. The work was done in a very neat and timely manner.

First American had good ratings over other providers so I went with them. I'm very pleased that their claims process is easy and they always handle it very quickly. Also, I have nothing but positive things to say about their claims rep. I'm happy with them. Regarding the technicians, I've been pleased with all of them except the one from Presidio Plumbing. I told First American that if ever that plumber come back, I would cancel my contract. They told me that there is no way they could make a note of that so I need to tell them when I call for plumbing not to send that guy. He was unpleasant, weird and he gave my phone number out to someone who knew a lady who used to be a renter in my condo. The guy texted me all sorts of stuff the night after the plumber was here.

I’ve been with First American for a while. I got their warranty when the owner before me had the house. I have submitted claims over the phone and the experience has been good.

First American Home Buyers Protection is closer to us, it's legit and the service is very good. They were very fast and reliable when we filed a claim. The reps were very friendly, courteous and very professional. The techs are above average, try to do their best, and I don't remember them not calling or showing up on time. I would highly recommend First American. We are very happy with them.

One of my neighbors knew about home buyers protection and advised that we should get it. Also, it was to avoid big expenses when big ticket items went out. Submitting a claim was good most of the time but I had a bad experience just last month. I did it over the phone and the big problem is I couldn’t understand most of the reps. I guess they've outsourced that to another country. I talked to several men and I just couldn’t hardly understand them. Finally, I had a lady named Mildred and I could really understand her well. The work done had terrible quality. That’s why I had to keep calling. The service contractor was a Bosnian man and I couldn’t understand him either. The dishwasher had a leak and it wasn’t even two years old. The contractor replaced the seal or gasket that goes all around the front but it kept leaking.

I have eight rental houses and all of them are insured through First American. Calling First American Monday to Friday from 9:00 to 5:00 in North America is fine but if it's the weekend or beyond those hours, they transfer the calls to a call center overseas and I go into a world of HELL. It's painful. If I call, all they do is complain about more stuff. Life would be good if First American will fix the call center on the weekend and after 5 o'clock.

After asking the first representative on Sunday when placing the new claim for service on my saltwater pool if the specific component was covered and being told yes, they assigned my claim to someone named John who owned the AAA company. He calls me back and yells at me after I sent him the email of my pool equipment... Tried to cancel him with a representative Monday night who refused to do so and who got me so angry I finally told him I would have to hang up!

We've got a rental property and we wanted to have a home warranty on it. We had a different warranty provider and had quite a number of problems with them such as getting them to deal with a broken washer in a timely manner. That was hard for the tenant and it made us feel like a deadbeat landlord. The people that they sent out weren't solving the problem and they had to come out numerous times, but nothing was ever fixed. Trying to get them to replace the washer when they said it couldn’t be fixed ended up taking six months. But with First American, we've been fine. It's gone all right with their technicians.

First American's service is excellent, and that is why I renewed. We've been with them for so long, and everything about my experience with them has been top of the line. When I get their reps on the line, they’ve always been good. In fact, I called a claim in at about 8 AM, got a response back by 10 AM, and they’ll be out this afternoon. It can't get better than that. Also, all the technicians sent to my home have been good. I really am pleased with this company, and would recommend them.

First American was recommended to us. When we submit a claim online, they take it and turn it over to whoever the company is that they’re going to send out. They’ve got different companies for different things that might go wrong. They usually call us within 24 hours to confirm and set a time that they’re coming out. When they come out, we pay them $65 and they fix whatever needs fixing. They’ve been very professional. They’ve even replaced the washer for us with a brand-new one. The quality of their work has been excellent and we’ve always had great service. We would not consider making any changes because we don’t have problems. And if we don’t have problems, if it’s not broke, we don’t change it. We would recommend First American to our neighbors.

I've had First American out three to four times total. It's not always the response I would like, but they’ve been pretty quick about giving me a response back when I submit a claim.Talking with the claims rep has been pretty good. I've had a couple of instances when they weren’t as knowledgeable about the existing contract as they might have been, and so it caused some confusion with what is covered by the technician. In one episode, I was having a refrigerator repair. The technician insisted that it was not covered by the contract, and the associate at First American said that it was. After about an hour of discussion, they called back and told the technician not to fix it because they think they were wrong. Claims are handled in a timely manner but some of the options are limited. For instance, they’ve always sent Sears, and I've had countless experience with them. I haven't tried requesting anyone different. In general, the quality of their work has been good.

Having First American is smart because it's like renter's insurance, but better. First time we bought it, paid the year price. And then two months later, our compressor went out on our air conditioning unit and saved us a ton of money. I work for a maintenance program so I had one of our HVAC techs come over and look and he said it's gonna be about $3,500. I called the warranty company and told them about it. They sent a guy out, it was $66. I saved over $3,000 just in two months of being with them. So we just kept it and it's definitely worth it. The work they did has been good and 100% professional.

I've used First American for 10 years. I renew it every year and only had very few problems. I mostly submit claims over the phone and have gone through 50 technicians. All of them have been good except for one. I told First American right away and they took care of it for me.

Our air conditioner wasn't working. When I called First American I had placed the claim within 10 minutes, and within an hour, I had a callback from a company then it was resolved very quickly, same day. Our experience with the technician was great. He was local and was not far down the road. He replaced the wire in our air conditioner. After he left, we had a question or a concern and when we called, he reassured us everything was okay. Everything's been fine since then so I'm very pleased. Every time I've called First American they're always quick to go on the phone to answer my questions as best they can. They've done us good. We've had them for three years now and I plan to continue to use them.

It’s quick to submit a claim to First American on the phone. Mostly the technicians are good, but I had a problem with one of the oven techs. They scheduled the appointment either the day before Christmas or New Year’s but he was on a rush. He put the switch and thought that was it, and my wife wasn’t really happy with the whole experience there. But overall we would recommend them.

I have a teacher's salary so if anything broke it could be really bad so I got a home warranty with First American. If you submit the claim after hours there's this prompting thing or if you don't want to go through the prompts, you can talk to a person or you can submit it online. All of which are easy. They give the name of the people who are gonna take the claim and say that they're gonna call within 24 to 48 hours but they also give the contact information so that you can call earlier if you would like. Then usually they give a phone number for their system that you can follow-up with. Moreover, the technicians have always been really good. They came by, were able to figure out what the problem was, get the parts ordered and then called us when the part came in then came back and put it in. It was great.

We called First American on a Friday and it was Monday before we could get any help on the water heater. It was not pleasing but I bore with it. The first tech came out four times but he didn’t fix it. So, I called back and First American sent somebody else who took care of it.

April 4, 2016, my toilet started leaking. So my husband turned the water at the source. The water didn't turn off. So I turned the water off at the street. This is an emergency because my family can't go without water. I have already called the warranty company and they tell me it will be 24 hours before they can get someone to come out. Really that is not an emergency response time. The first company they had assigned didn't even know they had been assigned to my problem, plus when I called them they couldn't come out till 4 days later. I kept calling the warranty company. Finally they had someone who could come out the next day in the late afternoon. Now they have him waiting a whole hour to get approval to do the work. Really, does anyone know what the word emergency means?

Both claims we've submitted to First American have been very good and I've got no complaints at all. The contractor they tried to set us with the first time sucked, but they got someone else sent out, and he did really good. I would use him again.

When we bought our house, the previous owners had provided a year of First American and we had kept it because our air conditioner's old and is going to die. I submit a claim online most of the time and don't have any issues with it. Most of the technicians they've sent have been very good. We've only had a bad experience with a plumber, but it wasn't a big deal. However, it seems like every time I put in a claim, something is not covered. For example, the kitchen sink was stopped completely and the plumber came out. Once he had to go up on the roof and go through the trap to release it, it no longer was covered. The garage door opener is another example where they took care of the motor but not the springs. They would take care of the big issue, but these little issues were not covered for. That seemed really stupid to me.

I got First American through my realtor's recommendation when I purchased my home. Submitting a claim over the phone is very easy and it has been great. In m most recent claim, the technicians who came were respectful and did work of good quality.

Being a homeowner, it’s less of a headache to have a warranty and it was my first try with First American. I put an order in and Sears came out and worked on one of my appliances. However, I had the same problem one week after the 30-day warranty and I think they should cover it because it's an ongoing issue. Other than that, I would recommend First American.

I'm not the type of person who believes in home warranties because sometimes they don't want to come and end up leaving you to deal with a lot of stuff. But I got a house which wasn't brand new, and I didn't know what problems that home had in the past so I got a home warranty to be safe. First American is one of the first home warranty companies that I know that are very reliable and fast. Whenever you need something, they always get you accommodated. They have excellent claims process with professional and friendly techs. There have been a few occasions where they needed to come back, like in the last claim I had where I called because my dryer is still making a noise, and I'm still waiting for their call. But apart from that, service is fair.

I got First American when I bought my house. My realtor suggested it. I've called on the phone both times that I had a claim. It's an easy process. Also, their technicians have been fine.

When I submitted a claim with First American over the phone, the claims reps were really cooperative. When the tech came, I explained to him what was wrong. He then explained to me what he was doing, fixed the issue and checked everything. So far, the quality of his work has been good.