First American Home Warranty Reviews

My husband got to know about First American from a customer. Some of our claims worked very well but the one for the refrigerator was really bad. The fridge was out between Thanksgiving to Christmas. Their contractor didn't leave the house until they get paid and one time when we weren't home, my 14-year old son had paid one of the First American guys the $65 he said we didn't pay. Otherwise, they're very good, and they do good quality work. We are happy with First American, and always recommend them.

I've had First American for the first year that I had my house and I had a couple of things done by them and they were very good at it, so I renewed again. It was really simple to submit a claim - I go online, choose exactly what the work is and they’ll usually set me up with an appointment and get the contact the next day by a contractor to do the work. The latest contractor that came out for my AC was really nice and informative. He let me know everything I needed to know about what was wrong and he kept me well-informed and he got the job done quickly. The quality of the work that was done was great.

Submitting a claim whether online or over the phone was very easy, and their customer service has always been very helpful and friendly. Dealing with technicians is where we ran into a little bit of an issue. It’s hit or miss, and sometimes I’ve had to have them come out several times. On my recent claim, they were just rude and condescending when I first placed my claim with them. The pool repairs was bare minimum - only the filter was replaced, instead of the whole section, and that's why the issue kept happening again.

The work done by the plumber that First American sent out was good. However, when I bought the policy I was not aware of what they were gonna cover. When people apply for an insurance policy, they should take more time in explaining in detail what it covers and what it doesn't rather than just quickly read off the script and say "Look, if you have to upgrade, we don't cover stuff like that". I feel that what I paid for the policy could have been better. I had a water heater underneath the house, but they no longer make that size so I had to get a taller water heater. But the new one wouldn't fit under the house, so I had to have it put outside and I had to buy a hut, etc. I understand upgrades aren't covered but I don't know why it didn't cover a water heater that they don't make anymore. So I had a $1,500 out-of-pocket expense.

My real estate agent bought a home warranty service for me from First American when I bought the house. I was concerned that there would be things that needed to be fixed, and there have been a couple, so it worked out in my favor. It has been pretty good. The reps have been very courteous and helpful, and the technicians have been great at explaining what the situation is and getting the work done. The only problem I had was with the refrigerator, and that was with Sears, not First American, because they didn't have the right person come out the first time. I had to have somebody come out a second time. But that aside, I would recommend First American.

We moved into our home 3 months ago, and recently noticed water leaking into the basement from the dishwasher. I decided to utilize the home warranty we got and opened up a claim online. Two days went by and I didn't hear anything from FA, so I called the contractor they assigned like it said to do on the FA website. After being on the phone with them for a good 10 minutes, they told me they couldn't help me and to call FA back to have my appointment scheduled. Called FA, and they said they have to schedule the appointment (then why does it tell you to call the contractor on the website???). They asked how I filed my claim. When I told them online, they responded with "Oh, well if you would have called we would have scheduled your appointment right away." Sooo... online claim-filing is apparently useless.

I've lived in my home for just under two years. I have had five issues that were supposed to be covered under my homeowner's warranty. To date, one claim was partially satisfied, but only after a three-month period and multiple calls/emails. The contractors they have sent were adequate, but difficult to get scheduled. It takes a long time to get someone out and, unfortunately, in each case, more work needed to be done that required more money out of my pocket. For instance, I got $600 toward a water heater replacement that, when said and done, cost me an additional $1400. Money and time are important to me, but not to First American. I've paid for a policy that doesn't actually do what it needs to do. It looks good, but they are not helpful. Mostly what I hear from customer service is, "I'm sorry..."

The sellers of our current home had a First American warranty, and we continued it. The claims process is easy. The techs were professional and competent, and did their job well. Everything is working out the way it's supposed to. When there's a problem, I call and they send a competent technician to take care of it.

My five-year-old water heater stopped heating water. I called First American and they gave me a company who was nearby but the company's rating wasn’t good. I called them back and asked if there was an alternative company and they gave me another one who is even closer, a local here in Williamsburg. I looked them up and they had good ratings so I called and got an appointment with them and they came out as they had promised. The thermostat needed to be replaced. The repair gentleman was very cordial and efficient. He had it done in no time and our water was back to being hot again.

First American was good to work with. It's easy doing the claim submission online. Good customer service. However, I'm not crazy about the technicians. I have no choice to pick someone I'm comfortable with, but use who they choose for me. The installers do what they need to and don’t care about anything else.

We bought our home and my realtor provided a year's worth of insurance with First American and we've stuck with them. Everything's fair, we've had good service and have nothing negative to say about them. Filing a claim is quick, easy, and effective. Dealing with First American with the five claims we've submitted were very beneficial and successful. All the techs that came and the work done were good. The First America rep was professional when I phone in my fifth claim. However, it took a little bit longer before I've been contacted by the independent contractors.

I've had First American in California before and when I came down here in Texas, I picked it back up and renewed. The claims process is very easy. Usually, I call and tell them what's wrong. That same day, they may try to get someone out. If not, First American give my name to the contractor and in two days, the contractor is usually out to deal with the issue. So far, the technician that comes and the work he's done seem to be alright.

First American was the warranty provider that I chose when I bought the house. Their claims process is very easy and simple. Also, their claims rep and the technicians that have come here have been very knowledgeable and helpful. Everything has been super.

When we purchased the house four years ago, our agent introduced us to First American and I was satisfied with the previous things the company had to take care of, so we renewed with them. We had few claims but whatever we had we always submitted by the phone and there was a response within 24 hours. Then when an appointment was called, people always showed up within 24 hours as well. So within 48 hours, the issues were addressed. The techs were professional, courteous and always whatever they said they're worth. Overall, I had satisfaction.

It was pretty straightforward to submit a claim with First American. I did it over the phone and the voice prompts took me through everything. The technician came when he said he will and did the work that he was supposed to. If they didn't do the work I would have done it, and the work they have done was much better than what I would have been able to do. It would have been nice if the process was a little faster, but I understand that it took a little longer since I submitted the claim over a weekend.

Technician was on time and professional. He did several checks on our dryer. It has been taking a long time to dry and the low setting seemed to hardly work. He said that the diagnostics checked out and showed me the element heating up. He said it could possibly be the vent pipe and told me how to test it myself. So bottom line is while they were nice and professional I still have the same issue.

This has to be the worst warranty company ever. Paid for a home warranty and they can never get a tech. out to cover the service or service area. It will take over a month to find a tech. or just told to try and find my own. I pay for a service for a reason. Had refrigerator go out in August of 2015 and it took November of 2015 to get it fixed. Now my dryer heating element went out and I'm told it could take over a month to get somebody to look at it. Will be cancelling this warranty and finding a new company that actually cares about their customers!

Our realtor got First American for us when we moved in this house. We've had them for almost 13 years now and we haven't been disappointed yet. So far, submitting a claim has been fine and normally, their reaction time’s quick and the issue gets fixed pretty quickly. The technicians have all been really nice, too.

I went with First American because they covered pools. I've submitted five claims, three of them went very well. The last two claims have not been completely resolved and it's been several months now. One was submitted online and other one was submitted over the phone. The rep on the phone was perfectly fine and did a good job. The technician came out for one of the last two issues and he's the same technician that's supposed to be working on both of the issues but he seems to be missing in action, so First American is trying to resolve that.

First American Home Buyers Protection was the insurance that was used when we bought our house and I'm extremely happy with them. They're very prompt. It was very simple filing a claim over the phone. Their rep was amazing, very professional and straight to the point. It felt good that somebody was on our side versus us trying to prove a point about what was going on. The tech they sent had been here before. After everything was said and done, he came in like there was nothing going on. When he did the work, he was great but he lacked customer service. At the end of the day, it was the fact that taking it to that point was a little too extreme. In the future, that'll be something that First American needs to look for because every technician and company is not the same and they need to make sure that the company that they're bringing in are professional.

I looked for a home warranty to release some of the financial pressure and stress associated with having to deal with appliance and plumbing repairs. Submitting the claim is a fairly simple process. It's the actual going through the claim and the contractors that's tough. When initially filing the claim, you speak with a claims representative. They take all the information as far as what type of problem it is, whether it's plumbing or appliances. If it's appliance then what type of appliance it is and all that stuff so they can handle it with the contractor.

I had another warranty before First American but I caught a couple of the people they were sending over lying to me about something they're going to do, etc. With First American, I've never had any issues. I've had a few different technicians sent to my home and all of them have been very nice guys. They do a good job and they are very good people. First American has been very quick to help me for any questions I have. They'd give me the phone number of the person they're going to send out, and they'd say, “Yes, I gave them your information. Give them an hour and call them and see,” before the technicians even call me.

My son uses First American way before I did. I thought it was a good idea to have this protection and so I went with them. I’ve had nothing but good to say about not only the people that I submit the claim to but the people they’ve sent to do work. The only thing that really bothers me is sometimes they take up to 24 hours to notify somebody. But other than that, I'm perfectly satisfied. Everyone I have dealt with has been very polite. The quality of work is amazing. I’m a real stickler for time. If I'm told 8 o’clock, I’d expect at 8 o’clock. The tech gave me a time and he was there before the time he gave me. The work was done in a very neat and timely manner.

First American had good ratings over other providers so I went with them. I'm very pleased that their claims process is easy and they always handle it very quickly. Also, I have nothing but positive things to say about their claims rep. I'm happy with them. Regarding the technicians, I've been pleased with all of them except the one from Presidio Plumbing. I told First American that if ever that plumber come back, I would cancel my contract. They told me that there is no way they could make a note of that so I need to tell them when I call for plumbing not to send that guy. He was unpleasant, weird and he gave my phone number out to someone who knew a lady who used to be a renter in my condo. The guy texted me all sorts of stuff the night after the plumber was here.

I’ve been with First American for a while. I got their warranty when the owner before me had the house. I have submitted claims over the phone and the experience has been good.

First American Home Buyers Protection is closer to us, it's legit and the service is very good. They were very fast and reliable when we filed a claim. The reps were very friendly, courteous and very professional. The techs are above average, try to do their best, and I don't remember them not calling or showing up on time. I would highly recommend First American. We are very happy with them.

One of my neighbors knew about home buyers protection and advised that we should get it. Also, it was to avoid big expenses when big ticket items went out. Submitting a claim was good most of the time but I had a bad experience just last month. I did it over the phone and the big problem is I couldn’t understand most of the reps. I guess they've outsourced that to another country. I talked to several men and I just couldn’t hardly understand them. Finally, I had a lady named Mildred and I could really understand her well. The work done had terrible quality. That’s why I had to keep calling. The service contractor was a Bosnian man and I couldn’t understand him either. The dishwasher had a leak and it wasn’t even two years old. The contractor replaced the seal or gasket that goes all around the front but it kept leaking.

I have eight rental houses and all of them are insured through First American. Calling First American Monday to Friday from 9:00 to 5:00 in North America is fine but if it's the weekend or beyond those hours, they transfer the calls to a call center overseas and I go into a world of HELL. It's painful. If I call, all they do is complain about more stuff. Life would be good if First American will fix the call center on the weekend and after 5 o'clock.

After asking the first representative on Sunday when placing the new claim for service on my saltwater pool if the specific component was covered and being told yes, they assigned my claim to someone named John who owned the AAA company. He calls me back and yells at me after I sent him the email of my pool equipment... Tried to cancel him with a representative Monday night who refused to do so and who got me so angry I finally told him I would have to hang up!

We've got a rental property and we wanted to have a home warranty on it. We had a different warranty provider and had quite a number of problems with them such as getting them to deal with a broken washer in a timely manner. That was hard for the tenant and it made us feel like a deadbeat landlord. The people that they sent out weren't solving the problem and they had to come out numerous times, but nothing was ever fixed. Trying to get them to replace the washer when they said it couldn’t be fixed ended up taking six months. But with First American, we've been fine. It's gone all right with their technicians.

First American's service is excellent, and that is why I renewed. We've been with them for so long, and everything about my experience with them has been top of the line. When I get their reps on the line, they’ve always been good. In fact, I called a claim in at about 8 AM, got a response back by 10 AM, and they’ll be out this afternoon. It can't get better than that. Also, all the technicians sent to my home have been good. I really am pleased with this company, and would recommend them.

First American was recommended to us. When we submit a claim online, they take it and turn it over to whoever the company is that they’re going to send out. They’ve got different companies for different things that might go wrong. They usually call us within 24 hours to confirm and set a time that they’re coming out. When they come out, we pay them $65 and they fix whatever needs fixing. They’ve been very professional. They’ve even replaced the washer for us with a brand-new one. The quality of their work has been excellent and we’ve always had great service. We would not consider making any changes because we don’t have problems. And if we don’t have problems, if it’s not broke, we don’t change it. We would recommend First American to our neighbors.

I've had First American out three to four times total. It's not always the response I would like, but they’ve been pretty quick about giving me a response back when I submit a claim.Talking with the claims rep has been pretty good. I've had a couple of instances when they weren’t as knowledgeable about the existing contract as they might have been, and so it caused some confusion with what is covered by the technician. In one episode, I was having a refrigerator repair. The technician insisted that it was not covered by the contract, and the associate at First American said that it was. After about an hour of discussion, they called back and told the technician not to fix it because they think they were wrong. Claims are handled in a timely manner but some of the options are limited. For instance, they’ve always sent Sears, and I've had countless experience with them. I haven't tried requesting anyone different. In general, the quality of their work has been good.

Having First American is smart because it's like renter's insurance, but better. First time we bought it, paid the year price. And then two months later, our compressor went out on our air conditioning unit and saved us a ton of money. I work for a maintenance program so I had one of our HVAC techs come over and look and he said it's gonna be about $3,500. I called the warranty company and told them about it. They sent a guy out, it was $66. I saved over $3,000 just in two months of being with them. So we just kept it and it's definitely worth it. The work they did has been good and 100% professional.

I've used First American for 10 years. I renew it every year and only had very few problems. I mostly submit claims over the phone and have gone through 50 technicians. All of them have been good except for one. I told First American right away and they took care of it for me.

Our air conditioner wasn't working. When I called First American I had placed the claim within 10 minutes, and within an hour, I had a callback from a company then it was resolved very quickly, same day. Our experience with the technician was great. He was local and was not far down the road. He replaced the wire in our air conditioner. After he left, we had a question or a concern and when we called, he reassured us everything was okay. Everything's been fine since then so I'm very pleased. Every time I've called First American they're always quick to go on the phone to answer my questions as best they can. They've done us good. We've had them for three years now and I plan to continue to use them.

It’s quick to submit a claim to First American on the phone. Mostly the technicians are good, but I had a problem with one of the oven techs. They scheduled the appointment either the day before Christmas or New Year’s but he was on a rush. He put the switch and thought that was it, and my wife wasn’t really happy with the whole experience there. But overall we would recommend them.

I have a teacher's salary so if anything broke it could be really bad so I got a home warranty with First American. If you submit the claim after hours there's this prompting thing or if you don't want to go through the prompts, you can talk to a person or you can submit it online. All of which are easy. They give the name of the people who are gonna take the claim and say that they're gonna call within 24 to 48 hours but they also give the contact information so that you can call earlier if you would like. Then usually they give a phone number for their system that you can follow-up with. Moreover, the technicians have always been really good. They came by, were able to figure out what the problem was, get the parts ordered and then called us when the part came in then came back and put it in. It was great.

We called First American on a Friday and it was Monday before we could get any help on the water heater. It was not pleasing but I bore with it. The first tech came out four times but he didn’t fix it. So, I called back and First American sent somebody else who took care of it.

April 4, 2016, my toilet started leaking. So my husband turned the water at the source. The water didn't turn off. So I turned the water off at the street. This is an emergency because my family can't go without water. I have already called the warranty company and they tell me it will be 24 hours before they can get someone to come out. Really that is not an emergency response time. The first company they had assigned didn't even know they had been assigned to my problem, plus when I called them they couldn't come out till 4 days later. I kept calling the warranty company. Finally they had someone who could come out the next day in the late afternoon. Now they have him waiting a whole hour to get approval to do the work. Really, does anyone know what the word emergency means?

Both claims we've submitted to First American have been very good and I've got no complaints at all. The contractor they tried to set us with the first time sucked, but they got someone else sent out, and he did really good. I would use him again.

When we bought our house, the previous owners had provided a year of First American and we had kept it because our air conditioner's old and is going to die. I submit a claim online most of the time and don't have any issues with it. Most of the technicians they've sent have been very good. We've only had a bad experience with a plumber, but it wasn't a big deal. However, it seems like every time I put in a claim, something is not covered. For example, the kitchen sink was stopped completely and the plumber came out. Once he had to go up on the roof and go through the trap to release it, it no longer was covered. The garage door opener is another example where they took care of the motor but not the springs. They would take care of the big issue, but these little issues were not covered for. That seemed really stupid to me.

I got First American through my realtor's recommendation when I purchased my home. Submitting a claim over the phone is very easy and it has been great. In m most recent claim, the technicians who came were respectful and did work of good quality.

Being a homeowner, it’s less of a headache to have a warranty and it was my first try with First American. I put an order in and Sears came out and worked on one of my appliances. However, I had the same problem one week after the 30-day warranty and I think they should cover it because it's an ongoing issue. Other than that, I would recommend First American.

I'm not the type of person who believes in home warranties because sometimes they don't want to come and end up leaving you to deal with a lot of stuff. But I got a house which wasn't brand new, and I didn't know what problems that home had in the past so I got a home warranty to be safe. First American is one of the first home warranty companies that I know that are very reliable and fast. Whenever you need something, they always get you accommodated. They have excellent claims process with professional and friendly techs. There have been a few occasions where they needed to come back, like in the last claim I had where I called because my dryer is still making a noise, and I'm still waiting for their call. But apart from that, service is fair.

I got First American when I bought my house. My realtor suggested it. I've called on the phone both times that I had a claim. It's an easy process. Also, their technicians have been fine.

When I submitted a claim with First American over the phone, the claims reps were really cooperative. When the tech came, I explained to him what was wrong. He then explained to me what he was doing, fixed the issue and checked everything. So far, the quality of his work has been good.

First American has been recommended to us when we purchased our house. I'd simply make a phone call when submitting claims and the process has been easy. Their representatives are professional and friendly. The technicians sent are really good - on time, careful with my items and don't leave a mess.

This company has SERIOUS SYSTEMIC FLAWS which end up costing customers A LOT of time, frustration, and in the case for customers who do not stand up for themselves, MONEY. I am not an unreasonable person, but this company has me at my wit's end. This is the first ever negative review I write - that says a whole lot! 2 out of 3 of the claims I filed during the one year I had this warranty resulted in major headaches, hassles, and A LOT of wasted time dealing with extremely long hold periods and unprofessional, UNPLEASANT representatives.

My second experience submitting a claim to First American was great, but the first plumber that they recommended was horrible. For my hot water heater, he just walked in, took a picture of the label and said, "You need to replace it." They were trumping up all these charges over $500 out-of-pocket to replace the hot water heater, so I had them come back out and assess the elements. And then I did the cash-out and did it on my own. In the end, their contractor did not perform the work so I hired somebody else.

My real estate agent first introduced me to First American. Submitting a claim was fine. I do it on the phone and their people have been professional and friendly.

We never had a problem submitting claims but some results were not understandable. Our dealings with their representatives have been very good and thoughtful. Also, the quality of the work has always been good. However I had a disagreement with the cost involved in some of the repairs where the repair company was from some distance away. I knew that there were closer companies and it would be less expensive, travel-wise, for First American to use the closer companies. Despite that, First American’s policy required that certain companies be called to the do the work.

I usually call First American when I submit a claim and it's easy. Some technicians are really phenomenal but some are not. I've had some unsuccessful experiences.

My realtor bought a First American policy when I bought the house and I kept renewing it because I didn't know much about the house. I felt like it would give me a chance to find out what was going on, and it's been worthwhile. My experience when submitting a claim was mostly good. However, I had an electrical problem last time and I waited two weeks only to be told that they'll send an appliance repairman when it's electrical, so I had to start over which was annoying. The technicians have been good though. Their quality of work was excellent. The last one really knew what he was doing. He wasn't here very long and had the problem fixed. I was pleased. I'd recommend First American. I bought my house in 2011 and I've had them since then and so far I've been very satisfied.

I've been with First American for probably 17 years when I bought my house. They’ve always been great. I just call them when I have a claim and they take care of it. The only time I've ever had a not good experience was the last time. They assigned me to someone who never even called, but as soon as I called First American back, they assigned me to somebody else and the new people came and it was terrific. I recommend First American to a lot of my friends. I think that people should have it in their home.

I was with this company for over 3 years. I only used them a few times. Stopped up drain, garage door opener. But what I noticed is they use substandard vendors, and when you call in, the wait time is unacceptable. Their representatives' first language is not English. They are rude and not customer oriented. My last experience was I had no hot water. It was during a windy time in L.A. The vendor Four Elements Plumbing, came out the next afternoon, gave me a hour ahead of time call as I'd requested to leave work, lit the pilot. That night no hot water. I called FAH and was told by the supervisor, Brandon **, ext **, that he did not deem it an emergency, even though I would have to take off work another day to deal with this.

I didn’t have good experience with the other home warranty companies, so I had to change and got First American. I have submitted a claim to them once and I definitely see some room to improve. Their claims representative were fine. However, they don’t have good vendors, so sometimes I have to get second opinion to make sure everything is safe and right. The vendors that they have didn’t want to take care of the problem. We had two vendors as a matter of fact. I had to call them after their assessment as I was not home then but I didn’t get any response and they never followed up with me, so it was very challenging. Nevertheless, I had one claim done and that was good.

Our real estate agent had First American at her house and she said it's good. We trusted her so we went with First American, too. I have submitted a claim and their rep answered my question so it was good. The tech who they sent was extremely nice, too. He knew what he was talking about and was pretty personable.

I bought a home which had a one-year home warranty with First American, and I was satisfied with it so I renewed it at the end of the year. The claims representatives I have spoken with were very professional and polite, understands the situation, and very quick to respond. There was one particular technician who was there five minutes, and it took him longer to do the paperwork than get to diagnose the problem. He made an assumption that was way off and the problem still persisted, so I called again and they sent another contractor from another company of which I was very pleased with the quality of service.

Submitting a claim to First American was really easy and straightforward. I like to do it over the phone so I can talk to their reps who were professional and friendly. The technician who came talked to our house renters and he also called me to explain the problem further, so it’s really good.

We were buying an older home and our realtor provided us with First American Home warranty in our first year. The technician did a perfectly fine job on a claim and everything else has been fine.

When we bought our house, First American came with it and we continued it. The majority of the technicians that they have sent have been great. They were courteous, quick and efficient. We’ve had issues with one of the contractors but First American made it right and got us someone else to fix what the other guys never did and it’s been a good thing. We have two houses that have First American warranty.

First American is very fast to answer. Never had a hassle with them. Their claims representatives are all very professional and seemed to take care of the situation right away. Service is also good. Everything that has been fixed hasn’t broke again.

We bought a house and the realtor gave us the first year of our home warranty with First American. I’ve done a lot of claims with them which I usually call in because it’s harder to do it online. First American is pretty good about following up within just three to four hours with the vendor. The only issue I usually have is with the vendors themselves. Sometimes it takes a while for them to respond. It has also happened that the vendors were unresponsive or decided not to take the claim and didn't tell me in a few days. However, my warranty works well most of the time. First American has replaced the appliances when they couldn’t be repaired and that’s great. I didn’t have to keep up trying to repair something which didn’t seem like it would be fixed.

I have put a claim about my refrigerator on the 3/11/2016 and I still don't have refrigerator. They send my claim to LA Appliance services and they take five days before they show up the technician. Said the problem was the door gaskets. So that was back on 3/17/2016 and it was five business days before they get the parts. So today is 3/29/2016 and I call LA Appliances and now they telling me the parts will be here until April 4 and the technician will be here between 3/5/2016 or 3/5/2016. So I call first American and they don't care.

I'm completely satisfied with the First American claim process and it works as advertised. I've done claims over the phone and everybody was friendly, professional, courteous and responsive. I've also done them online and I'm very happy that I got options there because sometimes submitting claims over the phone isn't always the best option for a particular incident. The technicians have always been concerned about getting the problem fixed right the first time and they appreciate a sense of humor. Initial phone call happens very quickly. They show up on time and I haven't experienced any problems with any of the service work we had with them.

I clearly have not had the same experience some of you guys have. I have had home warranties in the past and after having some health issues decided I was going to purchase one again. In fact, I purchased one on both of my homes. This company is by far the most expensive. They will be upfront about that. However, they say you are buying their great customer service. I understand that each company is different however when shopping please be aware that with this company they will not approve the service work immediately. With other companies, someone comes out, they diagnose the problem, call it in, get it approved, and fix the problem. This company does not do that. They require the company to come out, leave, send in a report within 2 days, and then if they approve it, they order parts and then come back.

When we purchased our house, the realtor gave us a year on our house with First American, and we continued to use them. The services are great, and I’ve no reason to change. I prefer calling them to submit claims and knowing it’s all done. I tell them what my claim is and usually within 24 hours, somebody will call me. The technicians they have sent were great, and I haven’t had any bad experiences. The latest experience that I had was when my garbage disposal went out. When the technician came out, I had a larger garbage disposal in mind than what he had, so he had to come back and redo it, but it wasn’t a big deal. The quality of work was great and done in a timely manner. I would recommend them.

The houses we’re getting are five years old and I heard about issues that may come up every now and then. I thought it was a good idea to get a home warranty, so we got First American. We just submitted a claim recently and it went very well. Their claims representative was very pleasant and their technician came to diagnose the problem. They ordered a part but the wrong one was shipped in so they had to wait for the second one. The tech then came to put the part in and I was very satisfied.

Submitting a claim to First American via the phone was easy. Their technicians were very good and the quality of their work was fine.

So far the claims process with First American has been fairly painless. We've submitted a claim online and via phone and there hasn't been any issues.

Claim submission was good and easy. It really helped. The technicians were nice and I didn't have any issues. Everything was positive with First American.

Submitting a claim with First American was fast. I've done it both online and through the phone. Talking with the claims representative went good as well as with the technician. He's usually the same guy that comes, and he's cool.

I feel very good about First American. I went online to submit a claim and called them and had absolutely no trouble. They’ve been very responsive and they have been very diligent about calling back to try and make sure that I was happy and so they could close the claim. The technician even gave us his cellphone number in case we had problems, to call him directly.

First American Home Buyers Protection came with the house when I first bought it. Their claims process was good. I've submitted claims online and via phone and both have been really easy. Their reps and technicians have all been professional and good.

First American was offered to me when I bought my house. I've submitted a claim both online and verbal and they were taken care of within the appropriate amount of time. I told the technician what the problem was and they took care of it for us right away.

I have had three claims with First American in three months and some are more satisfactory than others. The most recent one was for the garage door opener. It doesn't shut like the previous one did. It's a very old, solid wooden door and the issue could be the construction of the garage, not the technician or the equipment.

We purchase a home in Apr. 2012 that came with a home warranty that would expire in May 2013. A home inspector observed that there was a leaky pump motor but it was working before the sale. After the sale the pump stopped working. We were charged 60.00 for the appointment. We contacted the Home Warranty Company and it becomes a pre-existing condition. The Home Warranty Company will not be accountable for the repair.

The people we bought our condo from had First American included in it and we just renewed it. In fact, it has been two years now. The place was old but it had been remodeled. And so we did encounter some issues during the first year. It was nice to pay only 60 bucks to have somebody come out. We went ahead and did it for a second year. We didn't have as many problems but it was nice to have and it's easy submitting a claim. I just did it online. We've not had any issue with the technicians that came out except one. I told First American that we don’t want him nor his company back out here. They then should put a notation on our file with that feedback during our first year. Other than that, their quality of work was excellent.

When we have a problem, I call it in and First American has someone come out within 24 hours. And it's always been taken care of in a satisfactory method. Their reps were good and we had no problems with their technician.

We called a couple of home warranty companies and we liked First American best. When I submitted a claim over the phone, it was a recording and they gave me the name of the company that was going to come out and the phone number. The guy called me, set up an appointment and was here within 24 hours. He was a really nice guy, got my dryer done in ten minutes. He even checked out my stove and it wasn’t on there and my stove was already fixed. First American is great and I recommend them all the time to my friends.

First American is efficient, fair, and dependable. When I bought a house, I didn't really foresee any problem. But to protect myself, I decided to acquire a home warranty, and First American was chosen by my realtor for me. I have submitted a claim over the phone and I find the process easy. The representatives were friendly, courteous, and helpful. I was extremely pleased. The technicians were really good. They got down right down to business and it was a good experience.

Reported a 40' gallon hot water heater failing to heat, and failure of the anode resulting in very strong hydrogen sulfide odor (rotten egg smell). First visit, not service done, plumber noted heater not hot, and odor, we paid $60 service fee. No repairs, not feedback as to why. Two weeks later after calling again was told it was not a warranty item. I complained a second time, told them the anode was bad and needs replacement along with heater. They sent the same plumber out. He then changed out thermostat. Heater may be working but cannot run long enough due to the odors from a failed anode. Called again. Was told smells are not covered. I explained that the anode is part of the hot water heater. The purpose is to provide Cathodic protection. When failed it generates hydrogen sulfide gas (odors).

I was with American Home Shield and had a disagreement with them on payments. At first, they told me I could pay $50 a month and then all of a sudden they wanted full payment the next month. I didn't care much for that so I decided to switch to First American. It wasn't too difficult to submit a claim but it took them a while to get it straightened out. They had to send two different technicians out, but the last one who came out here was really pleasant and took care of the job.

Their claims process was easy, I did it over the phone and everything was great, including the work done on my appliance.

I was referred to First American by my real estate person when I was purchasing my home and I'm good with them. I have submitted claims and although I have the option to go online, I usually do it over the phone so I know that I’ve talked to somebody live and my interactions with them have been fine. Their techs were good and pretty professional, too.

This is by far the worst experience we have ever had with a company. Called Friday 3-18 at noon our time because our garage door had broken and would not always close. This happened right after I had a local heating company tune up our furnace. Heating company tells us that the heat exchanger is cracked and leaking carbon monoxide into the house, so of course they red-tag the furnace. Red-tag means that unit is unsafe and cannot be used. Rep was aware that we had NO HEAT when I called on Friday and was aware that garage could not be closed and therefore I was unable to provide my family with a safe warm place to live. Rep assures me that I will be contacted and someone will be out A.S.A.P. to fix garage door because we couldn't close it. I guess my idea of A.S.A.P. is different from theirs because 24 hours later my garage is still broken and I had yet to talk to a repair person.

When I submitted a claim (over the phone) they responded back quickly and they got it fixed quickly. However it would be nice if we had the ability to change plumbers and not use their contractor plumber because we had problems with the plumber sent by a different home warranty three years ago.

If they had a minus symbol of stars they would get -10000000000000000 stars. They lied to me when I stated my business with them. I paid the "highest level" and they lied to me about how they will repair EVERYTHING! Well that's a lie. My garage door springs broke. The house is older so it does not have the little electronic eye. So they won't repair it even though I called and was told if my house is old and it was not required when built, they cover it. They lie! So if I were you do not use them. They are horrible.

We purchased a home with some appliances in it. After a while we detected a problem with timer in our washer. Placed service order, the technician confirmed the problem and said he's going to order washer timer and it will take 3-5 business days. Of course we paid service fee. After 10 days my wife called to request answers and eventually appeared (after three calls and refusals to connect to supervisor) that required detail was not ordered. They said it will be ordered, but it requires additional 3-5 days, because "everything must be according to procedures". And, of course, nobody takes responsibility... Meanwhile we considering to cancel this contract.

After submitting a claim on Thursday, 3/10/16 the contractor came in and made an online order for the broken part for the washer machine on Monday, 3/14/16. He told me that it usually takes 3-5 business days to get a part. I called him on Friday 3/18/16 to heard he didn't get the part yet, and hopefully on next Monday he will get it. I waited with patience till Tuesday 3/22/16, the contractor didn't get the part YET after 5 business days passed already, so called to First American to check what is going on.

First American was the warranty company for the house that we bought in California. They had the same coverage with other warranty companies but their yearly rate and service charge were much less. The only problem is when I called them this morning, I was a little bummed because they upped their service fee from $75 to $95 in Virginia but they said that's because they're choosing higher quality people who are doing the work in Virginia, which I understand. It still didn't make it as wonderful but other than that, I'm very happy with it. It's come in handy and I have recommended them to other people a lot.

It is refreshing to know that at least First American acknowledges when you have a problem with an independent contractor and does something about it.

The convenience of having a warranty seems better than not having some type of protection at all. We were told about First American by the person who sold the house, and First American's response had been great. I called several other people and couldn't even get a call back. They didn't tell me exactly what they do. But with First American, the person who picked up the phone talked to me like I was already a member.

I have First American since I bought my house and that's some 14 years. At the time, I was really young and my agent said that this was the best way because if I can't fix something and I'm in a budget it can cost me. It was $40 for a service call back then so if anything ever goes out, it's going to cost me more to have a particular person come to my home. First American also gives me the peace of mind that I don't have to pay an arm and a leg to get something fixed and repaired. And the company has surprised me. They've replaced things and I love it.

When we purchased the house, we got a three-year warranty on the house and it was about to expire. It had helped out as far as ACs and water heaters breaking, so we decided to extend it. Submitting claims with First American is easy. They're always nice and straightforward. Depending on which company was coming, our experiences with the technicians vary. I've had technicians that show and I've had to cash out on one of the claims where they gave the rest of the money so I could fix it myself because the technicians were that unreliable. And then I've also had really good technicians. It would be nice if First American have a well technician in the valley.

After having our realtor contact First American directly, we received stellar service. The contractors worked well with the appointed contact and completed the work in a timely manner.

I like their coverage better and the price for the technician visit. Some contractors are better than others, like one particular company who worked on the heat and air was not that great. But overall, I had a good experience with First American.

I've been with First American since 2010. Their rates are competitive. I usually call to file a claim, and sometimes actions took a little longer and I wanted for it to be completed. But in the long run it worked out well. The last repair was very topnotch. First American gives me a little peace of mind knowing that I can call and get most of the major appliances, furnaces, water heaters, and others taken care of without much of a hassle.

The previous owner of the house used First American so I kept it up. So far, I’ve been satisfied with their recommendations when I called and asked for what should be done. It’s easy submitting a claim. I call and usually the same day the contractor calls me back. Their reps listen to me and give me the information to call the individual. They do follow up too. Their technicians were all very professional, informative - the whole nine yards.

After I got the letter from First American I did some checking and found that it was the best one. I've been with them for a couple of months now. Their claims process was very easy to go through. I did it over the phone and the person I talked to was very courteous and prompt in clearing things up. They were also prompt in getting a person out for the job. The technician was very professional and did a very good job.

I've been in my house for 28 years and have First American all along. I absolutely would not change. It doesn't matter if it's a problem with the pool, the washer and dryer, the stove or the refrigerator. I don't have that worry who to call and how much it is going to cost. They take perfect care of me. I would call them and they'd send someone to come. That person calls me, makes the appointment, and everything is taken care of. If it's not repairable, they replace it.

We've been with First American for 8 months and we've already used it once. We needed to have a dishwasher repaired. I filed the claim online and they got back the next day and scheduled a repairman. He was here two days later. He was from a local repair facility in Greenville, South Carolina about 40 miles away and they were the ones who handled it. They fixed my dishwasher and we're happy.

Last January, our heat pump wasn’t working and it was cold in the house. I called First American and all I got was a recording. The automated recording asked what the problem was and I said, "No heat, no heat" but the system could not understand me. It finally said that it couldn't find anybody and to call back the next day. I was not happy but I can understand because it was cold and there were people that have problems in the cold so we had to talk to the computer but we don't want to talk to a computer.

We had 2 different repair people look at the system, one from First American and an independent. It was a 50/50 situation as to whether to replace the heat pump or repair it. I am satisfied with the result. We had it repaired. It was an older system that was easily repaired and lent itself to repair (I'm too lazy to look up the name or the system). We had a separate case with another home we bought and the ease of the situation was not good. We ended up doing the repair ourselves.

We submit our claim via FirstAm's automated system and it's sometimes difficult to get what's the real problem because it has all these certain options which we can't tell. But if it's with some agent, then we can talk clearly what's the problem. The technicians that came to our home were friendly and answered all our questions. However, I had a problem with the technician last time for my heating and cooling. They checked everything and it was not fixed so I had to call them again and the timeframe they provided was a little longer. There was no heat in the house and I had to suffer in the cold. But then, it was all good and okay. That was my first problem with them. Other than that, I like the service that First American provides that's why we've been with them for six years now.

The claim reps of First American are all very polite and helpful. I feel like they had a lot of customer service training. My interactions with their technicians have all been good too except for this last particular one that came to fix a leak. We thought he fixed the leak but it turned out, there were two leaks. But as soon as that was discovered, they were out there the next day. With that one exception of not finding the second leak, their work had been excellent. I will keep them.

When I bought my house, the realtor that was helping us buy it recommended First American. The convenience and ease of doing business with them is the reason we've had them as our home warranty provider for five years now. It's very easy to submit a claim online, and their contractors are always knowledgeable and experienced. I've recommended them to all my friends buying homes.

I've had First American since 2008 and stayed with them for years because whenever I have to call them, they come out and I don't get a big headache from it. I call and tell them what's wrong, and they come out and fix or replace the unit that's not working. When I first moved into this house, I got the home warranty established on it. A week or so later, the water heater went out. I wanted a bigger water heater and they sent me a check and said, "This is how much we're gonna cover. You go buy whatever it is you want." At the time, I had nine people living in the house, with four bathrooms and two kitchens, so I needed a lot of hot water. So I went from a 45 gallon to an 80 gallon water heater.

Since November of 2015, I've been with First American, and I’ve only submitted one claim, which is for a refrigerator. It was fairly easy and the technicians were rude. They broke something and they said it was because it was installed incorrectly. And because they say it was installed incorrectly, First American said they’re not responsible for fixing that and neither is the company. I had a friend do it exactly the way it was and it's working fine, but I thought it was pretty crappy.

When I bought a house years ago, I was offered First American Home Buyers Protection. Years later when I sold that house and bought another one, I signed up with them again because they always came through. When something goes out, I really want to take care of it right away, and it’s been easy submitting a claim to them. I’ve tried doing it online, but that takes longer so I generally make a phone call and their claims reps have been very responsive. All has been good with their techs, too and I’ve never been disappointed with the quality of their work.

First American is a very good company. I've had their buyer protection service for about 16 years. Ever since I bought the house, I maintained their service, and they've been very responsive every time I need them. They're easy to deal with and I'm very pleased with them.

We've been with First American since 2008. It was part of the contract when we purchased the home and we've had a really good experience and turnaround. They're fine for the repairs and cost. The hold times during claim submissions are pretty long, but once you get in there, it's expedited. I started using the website, and it's pretty easy. The technicians have been really good and when there were issues, I've called in right away and they rectified it. They just sent a new contractor out, so they respond pretty quickly, and the work has been great. In addition, when I've had issues, the customer service reps seem to really go out of their way to make it right, and I really appreciate that. I'd renew it every year, for the services and the rates.

We bought a house that was in foreclosure, and there was a First American warranty with it. We took it out because we didn't know what kind of shape things were in the house. We knew what was wrong when we moved in, but we didn't know how long the appliances would last. Claim submission is really easy. Normally, I just call. They have a company call me, give me the number within that day, and tell me how long it will be. Everything always goes real well. I never had a technician that wasn't nice or that didn't finish the job. We’ve had an air conditioner and refrigerator replaced. They didn’t give us any questions after the technician called them that the repair would be more than a new one and the air conditioner could not be repaired. The work is of good quality, and we're perfectly satisfied. They're easy to deal with, reliable, and the prices are fair.

When we bought the condo, we had asked for some things to be replaced, and they bought a warranty from First American for us instead. We had some good and some bad experiences with submission of claims. The good, there is a phenomenal employee who can get things done remarkably well. Normally when we call in, they will say they'll get back to us, and they don't necessarily do so. But when I give this employee a call, someone gets back to us, and that has been great.

First American was part of our purchase agreement. I submitted a claim online and it was easy. My husband spoke with them once and they took care of what we needed and everything went well. We don't have any issue.

The lady that sold us the house back in 2001 has First American and she talked about how it worked and how convenient it was when something breaks down. It'll be a lot cheaper to go through an insurance so we decided to get a warranty. I've had a few bad experiences with them as far as the contractors they have. One was with LA Appliances. For a whole year, they had me round and round with my range. They're not local so we have to wait two weeks for an appointment and they were very rude. They ruined my Thanksgiving, my Christmas and New Year. They never got the range fixed. So I went to somebody else and they told me there was nothing they could do but replace the whole thing.

First American isn't as bad as all the reviews, although their services are not always good on average. I've had some bad experiences with some of the companies that they contract with, but it eventually gets resolved. Also, I like the fact that First American doesn't continue to charge me for the same issue that's not resolved. I file a claim online, and it's good. However, I wish there were more options to make a choice, as opposed to just getting whoever is next on the list. But the process itself is very easy. The techs have been very good, professional, and informative. I've only had maybe three bad experiences.

The experience has been great. First American has very nice people. The vendor they used had very nice people. They were wonderful and on time. Also, I didn’t have to pay much and I plan to continue using them.

Submitting claims to First American is fairly simple, however, getting them or their contractor to call us back seems to be where the issue lies. Most times, we get an email that says the contractor will call us within 48 hours, and it takes right at the two-day mark. Like this past time, our AC went out and we didn’t have any heat; two days without it with a brand new baby is super tough. We feel like the 48-hour thing is a bit extreme and that needs to be addressed. Suppose with anything, if it’s bad enough to where somebody’s calling to get warranty work done, it’s a big deal. But on a good note, the technicians have all been standup guys, super honest, and very detailed. The quality of their work has been real good. They are great, easy to deal with and we’d never have to worry about anybody shady coming to the house and doing any work.

We weren't sure about some of the aspects of the house we bought. It was a move up for us and there's a whole lot of things that we weren't used to managing, and we thought that the extra expense per year might be worth it and it turns out that that’s been exactly the case. It's relatively easy to submit a claim to First American. My wife is usually the one that calls when we do have a reason to call, but she hasn’t experienced any kind of difficulty at all. The folks that are working on the other end and providing the service under the umbrella organization have always been timely. All of them have been professional.

We have held a First American Warranty for three years in our current home. Often we have had trouble getting a prompt response to send out a vendor - plumber, heating expert or otherwise. However, our current situation has extended well beyond unacceptable to Kafka-esque levels of incompetence and ludicrous non responsiveness. Simply put we have been without a functional oven for over two months (initial claim filed January 12, 2016). As a family with three small children we rely on that oven. And First American has STILL not sent an appropriate technician with the right part to fix it. I don't even know where to begin with all the problems.

I'm a widow and a home warranty is a good idea so I looked into getting one, and First American was the company suggested by my friend. Submitting claims is very easy. Their rep took care of what I needed to take care of and answered all my questions. I have called them on several occasions and I've always had a good experience. The tech who came out was a very nice gentleman (he came from Sears). He explained the problem, took care of it.

When submitting a claim with First American, I've had good outcomes with all of the representatives I’ve dealt with (even canceling), except for one. The representative wasn’t helpful when I want to cancel an appointment. I called back a couple of weeks later and the person who assisted me had no problem working on my concern. He also apologized for the representative whom I interacted with previously.

I got First American so that I'm covered in case any major things happen that might cost me a lot of money like a heater or air conditioner. All worked out good when I submitted a claim. They were very professional. In fact I used them last week and they sent out a plumber. He came when he said he would come. They made it all happen really nice and they were polite. However, their claims process is a bit difficult for me. They sent me a book before however, when I cleaned up my office and moved paperwork and stuff around, I couldn't find that book. I didn't remember what their company name was. So, it took me quite a while to get a hold of them.

Had a rough first year as a new homeowner. Furnace problem, range issue, leaking washing machine, leaking faucet and a minor electrical issue. All of this in one year. What would have been a nightmare of costly repairs was handled for us one deductible at a time. We were happy to renew this service.

I've been dealing with First American for around 30 years and it's because of their area rep. I usually call her or send an email to say I need a service call and she takes care of it. The technicians have all been excellent.

We’ve been with First American Home Buyers for years. It's not hard at all to submit a claim. It’s usually a phone call and wait for whoever is coming to repair to give us a call. The claims representatives have been good and very helpful and I’ve never had any problem with any technician. My latest claim was for the hot water heater. They came, looked at it and ordered the new part. And in two days, I had my hot water back, so that was fast and easy.

My parents use First American and they're happy with it, so I went with them. Submitting a claim was ok, but I wish it wasn't automated as I'd rather speak to someone when I want to make a claim. The technicians were fine and they did a good job.

First American claims process is easy. However, their rep could've been more knowledgeable about my claim. There was a lot of miscommunication between their contractor and them. Nevertheless, their technician was very helpful. He assisted me in everything and explained it very well. Overall, I'm satisfied with their service.

We typically file our claims to First American online. The website could be designed a little bit better, but I was able to figure it out and it was easy after that. Everything went pretty fast and smoothly and the quality of work is good.

I recently purchased a new home and the seller had purchased a warranty policy for me which was from First American. When submitting a claim, they were always very polite and followed through right away on everything they said. The person First American have referred me to was someone I did not like and shouldn't be on their list, but other than that, First American were very good. I felt like they were very personable and, they went out of their way to help me in a bad situation. As far as with First American's part, it was a positive experience.

I heard about First American through a neighbor I have here in New Port Richey and then I ended signing up for it. I’ve been very pleased so far. I’ve had a couple of claims and they both seem to go very well. I called up and got the call messaging system. It verified that I had the right address and then described the type of claim and recorded it in. Then the person who was gonna take care of the pool or the air conditioning would call me back. Both technicians they sent seemed to be very knowledgeable and were able to take care of the issue. Everything seems good, the functions are back to normal. It’s been great and I would recommend them.

Submitting a claim was really easy and fast with First American. I filed it on the phone time over the voicemail and then they came out two days later which was perfect. There was a vendor that we do not want to come our because we had a problem with them but other than that we've never had any issues with First American.

I have been a customer of First American Home Buyers Protection for almost seven years now and I have always had positive experiences with them. The contractors have always been top notch and the claims submission process has always been easy with consistently prompt responses. I would highly recommend!

With the second house we had, the buyers said they wanted First American and that's when we first discovered it and we've been doing it ever since with the 11 houses I bought in my career. We offer it because it's a sales tool whenever we sell a house and we buy it for our own protection, especially when it's an older house. The few times that I've had to submit a claim they've gone very smoothly and everything had been taken care of. I've also had no problems with any of the technicians. I explained everything they're doing and they're all straight up.

First American was always wonderful and submission of claim has always been great. If ever I had an issue with somebody they sent out that was a very poor worker, they were able to compensate and they get me somebody else and deal with that problem, and that was really great of them. Also, I liked how much their price was a month compared to some of the other companies and what they covered.

I had American Home Shield on my other house but their service started getting extremely bad. It went from good to mediocre and then to extremely bad and I ended up cancelling them after 15 years. So when I moved, I got First American when I purchased a home about nine years ago and continued it right along. I've submitted three or four claims with them and never had a problem. Everything's been done beautifully. I get a call back from the people that are going to tell me when they're coming.

First American Home Buyers is a wonderful company and I’m glad we have them. They're quick and efficient. First American is an essential plan for us because we've used them several times and they’ve been very easy to work with and canceled our claim quickly. The claims process so far, when we’ve had to use them, has been really easy. All we do is call and tell them about our problem and they get someone to come out and fix it. I don’t have anything but good things to say about First American and I feel like anybody who buys a home needs to have something like this because anything could happen to the appliances at any time.

I am current customer. The previous homeowner bought their home warranty for us. The latest service request was submitted last Thursday. They said contractor will call in 48 hours but nobody called us in 2 days (Friday and Monday, I didn't count weekend). I called the contractor on Monday, nobody answered the phone again. Then I called the home warranty. They said it should be 72 hours instead of 48 hours. So, I wait one more day. Called contractor, nobody answered. Called home warranty again. They sent a note to contractor.

Del Webb recommended First American Home Buyers Protection. I had a good interaction with the First American claims representative, and my experience in submitting a claim with them has been so far so good. The process of submitting a claim is not easy but it's not that difficult. I have to be patient, though. So far, all the technicians have been pretty good, and I feel good about the quality of their work.

First American is prompt, professional and it's worth it. I've had it for about five years now and the quality of their work is very good. Submitting a claim is easy and their claims rep are always friendly and courteous. Their technicians are perfect and very professional.

I've had two different experiences with First American. I had a plumber who came out and he was wonderful and that worked out good. At the same time, I had two wall heaters that needed to be fixed. The guy came out right away which was fine, and he said that they needed to be replaced. I got an e-mail from First American saying that they were approving to get them fixed. It took the contractor almost two months and I kept calling them, but at the same time they wouldn’t come and when he decided to come, he gave me a half-hour warning. It was really bad. But other than that, everything was fine with First American.

Our heater went out unexpectedly, so I called First American to place a claim. The representative was professional and friendly, but apparently the 24 hour promise fell through since I waited two days and had no follow-up. I called the contractor myself and he said he had not been contacted by First American. I called FA again and explained my claim had apparently overlooked. The rep apologized and followed through this time. The contractor came immediately and repaired the problem. Besides the initial miscommunication, the service and follow-up was good.

First American's claims rep is always friendly and helpful. They're great people who’ve always been there. They’ve been reliable and they work fast. When we have a problem, we get things fixed pretty quick and it only costs us about $50 at the shop. However, there was one problem where the technician screwed me and First American didn't do anything about it. I was going through chemotherapy for cancer and we had a problem with the air conditioning. The guy came out, said "this is what needs to be done" and came back out. Apparently, he didn’t do it. He just worked a way around it. Said we needed to have a new concrete pad underneath the units outside because they weren’t high enough. We said we don’t need it, but they charged us for it anyway.

I had a home warranty previously but was unhappy with the company so I switched. With First American's warranty, the items that were covered were a little bit more inclusive compared to the other plans I was looking at. It was very easy to submit a claim with them and I do it online. The technicians were very helpful and friendly and the quality of work performed is great.

I’m happy with First American. Everything that they’ve done has been good as far as getting me situated with other companies in getting my problems resolved. They’re quick to get back to me in a timely manner and get my appointment set up.

I already had a home warranty before and I wasn't too happy with it so I looked for a different one. I went with First American and most of my experience submitting a claim with them have been excellent. The claims representatives and technicians including the quality of work done were great. What went bad with them was when it took over a month when I was trying to get my dryer fixed. They kept telling me that they would come and they wouldn't. They changed my dryer and told me I didn't have to pay but I get a bill saying that I had to pay. But, First American is better than my old provider.

When we bought the house, our realtor suggested that we purchase a contract for the people who were buying our house and have the lady we were buying from purchase a contract for us. So we got First American and have been with them since last July. They have done fine, but they ran into some problems and had to order some things and so forth, but I’ve been very pleased with them. They are very thorough and responded in a very timely fashion.

I had a great experience with First American and I would recommend them to a friend.

Everybody at First American was professional and did the job well. My claim was done promptly and efficiently. The process was very simple and the work they've done was good. It was a pleasant experience.

First American doesn't ask me to wait for any extended period of time on the phone when filing for a claim. They ask questions that are not totally ridiculous. The last time someone came here, the work was very good. But before when I had a claim on my pool equipment, it was very frustrating. The technician claimed that the typical electronic thing is the issue and that First American wasn’t going to cover it. I asked him how he knows it when I didn’t see him have a gauge or an electronic device. He came back and told me to turn the gas on full. I did and he said my equipment was the failure and he failed to turn the gas back on. Once he turned it on, the heat fired off immediately. It was not a good experience. We had to wait a little bit for them to get the part and very quickly the technician was rescheduled back out and fixed the problem.

We've never had a home warranty and a neighbor told me about First American. I file my claims by phone and the reps are not very knowledgeable about their vendors. The technician called me the morning of our appointment and told me he'd be here by noon but he didn't come. Their call center tried to get a hold of him as well and even contact the peers that he was with but nobody could get any answers on when he was coming. It was horrible and I didn't hear from him until 6 o'clock that evening. So I told him not to come because I waited all day. Then he asked me about my problem so I told him the issue with my dryer and he said they didn't cover that. So I haven't called back because it was aggravating. I don't have another day to waste like that.

It was very fast and easy to make a claim request in the website. I put it in and First American calls and informs me who's going to come and do the service. Then they check and let me know when everything is done by them. The technician was very polite, professional, and very courteous. He told me exactly what I needed and what was wrong with the appliance. The work done was very good. I love it.

Submitting claims to First American has been relatively easy for me. However, some of their claims reps have been wonderful while some have been pointedly worthless. Some have bent over backwards to try and make something happen while others gave the appearance that they couldn't have cared less. When I call with a question, they just say that the claim has been submitted and that was the end of it. They were not interested in following up on anything. On the other hand, the technicians have always been great.

My brother has First American. He recommended it, and I thought it was a pretty good deal. I did most of filing claims online and some of it on the phone, and I was satisfied. The rep was good, and I didn't have any problems with the techs. They did the repairs and explained everything to me. Then they ordered the parts, and came back to finish. They're professionals, and they did a good job. I got no complaints.

I researched First American because I was with someone else and wasn't satisfied with them. With the research that I did, I saw that First American had more favorable comments and ratings. I also like their price which is around the same thing I was paying to the other company. I've only made one claim with them so far and it was easy. I tried to do it online but I got confused with the options they were giving me so I called in. The rep and technician were very helpful and the work is excellent. However, I did notice it took two days for the contractor to get in contact with me to make an appointment. But they were very efficient.

It was easy submitting a claim to First American. I just did it on the phone. I talked to their rep, they asked me questions and said they'd get somebody out there and they did. I never had to call back to complain. Their technicians came and fixed the problem, and they seemed to know what they were doing. It was good.

First American Home Buyers was made available to us when we bought the house and our experience with them has been good. The claims representative was friendly and courteous. The technicians were knowledgeable.

To take care of expensive repairs, I acquired a home warranty from First American. Without the warranty and warranty people, most people are overcharged. The warranty people know what to pay. I submitted a claim to them and the process was easy. I've had already few technicians come to my home and the last time that someone came, it took them four times to come and get it right. At one point they said they called and came back and took pictures of the house. I contested that because my phone always rings and my phone never rang that day. I was at home the whole day waiting for them. Nevertheless, the quality of the work is fine.

The house I purchased had First American as home warranty. I have them for three years now and stayed with them because of their good service. Their reps were great and I have nothing but good dealings with their technicians. Moreover, their work quality was very good.

First American was recommended by my realtor. The service has always been very good, so there was no need to go anywhere else. I've only had an issue requesting service once, and that was a phone issue where the person couldn't hear me and I had to try three times. In that one time, everything's been extremely easy, especially online. I've had a couple of different technicians come out, and most of the time, they have been really good. I had one not so great experience wherein the technician was a bit rude to my wife. The only other situation I had was with my latest claim when I was getting the garage door worked on. First American took about three weeks before they got the parts and the problem fixed, but once I've contacted them, everything got expedited and finished up. It's a great experience.

On Superbowl Sunday my oven locked and would no longer open, turn down or turn off which I was told could cause a fire and needed to be looked at right away. I called the warranty company and they sent a tech out who determined the motherboard was fried and the part was no longer available for purchase. They recommended not using the stove until it was fixed/replaced. It ended up taking 3 days before the tech even sent in my paperwork so we could move forward with the replacement. American Home Warranty then sent me a link to view and accept my replacement.

It was for the price and the offer that came with it that I chose First American. So far, I've had a great experience with them. At any time I had a problem, they took care of it. It was a very easy process submitting a claim to them too. I did everything online and it worked really seamlessly. They called me and told me who was coming. Afterwards, their techs came when they said they would and were very good. I've used First American for three claims already. I've also recommended them to a couple of my friends because I've been impressed with how easy it was and how quickly they took care of things.

I had First American when I bought my first house in 2011. I've only had them for about a year back then and then I sold my house and bought another one last year. I liked the service call rate so I stayed with First American. It's been easy filing a claim. The technicians have been great and very professional. I've liked every one of them. They got the problem fixed so they did what they needed to do.

We thought of our house and all the things we have and got a warranty from First American. It was easy submitting a claim. In fact, we just did it over the phone. Their rep asked questions and I told them what we needed, then they sent me the paperwork. They were friendly and answered all my questions. Their technician did a good job, too.

It's always been very easy to request for service. The people come out and they take care of the job. If we have a problem with the service, we just need to call back and let First American know. A lot of times the vendor would also give us their number in case something goes wrong. The claims reps have been helpful too. The only problem I've encountered is when I first call, I get a computer generated answering machine survey wanting to find out what I need. Sometimes I have to say what I need a few times there, then they'll try to figure it out.

I got what I needed from First American so it has been great. It was an electrical problem and I had them out twice as it took a couple of times to figure out what it was. I have already recommended First American and my sister got the insurance last year.

When I lived with my sister, they had one of First American's policies so we got one too. We decided that if anything goes wrong, it would be nice to have a warranty program. When we file a claim, we just call them and they send somebody out. As soon as we call, someone else calls to verify that they would be out on a certain day and time. And, it all worked out. Plus, the technician who came in fixed everything that needed to be fixed and left. The experience was wonderful. We were very happy.

I'm happy with the technicians I have had so far. They're friendly, helpful and some of them are very knowledgeable. They solved most of my problems so I'm pretty satisfied with First American.

My HVAC went out 12/20/15. It's now 2/20/16 and we are still sitting without a working HVAC. We waited two months for the technician to order a part that they told us from day one they would not be able to locate. I pushed FAH continuously to try to find the part themselves but they refused. First citing that they did not have a part number and then telling us that the technician never communicated. They were not going to be able to find it. None of it makes sense - why do you need the part number only to sit on it for weeks?

First American was included in our home sale and they're great in helping us with the little things that may go wrong when buying a home. Their response is good and the people that come out do a good job. I'm a very hard-to-please person so I expect optimal customer service. And we've used electricians, washing machine and oven repairmen and we've always been happy. That's why we're going to keep on it every year and we buy the maximum policy.

I've tried First American since 2003 when I bought my first house, and I've had a fantastic experience with them. Submitting my claims had been easy and their claims reps were good. Also, the technicians who came to our home were always nice and knowledgeable. They've always done a good job, always done right the first time.

We've submitted a claim twice and have been pleased both times. We had someone take care of our air conditioner and the recent one was the dishwasher and the ice maker. Both men were professionals and polite, and got the job done expeditiously so we’re very pleased. We have ice now whereas before we didn’t, and the dishwasher is quiet whereas before people used to comment about the sound so it’s amazing that the new motor made that much of a difference. First American is reliable, responsive and I would highly recommend it.

Submitting my claim with First American was a little difficult. Their representative was okay, but it took a long time before they answered my call. Sometimes they put me on hold for 45 minutes. After that, they have to assign a contractor. The first technician simply said I wasn't at home but my wife was there. They told me to call First American back so they would send information requested before they can come back and do the job. So I did and they sent the information to the Silas, who came an hour late. The appointment was 12 o’clock and I have to wait until 1 o’clock. But finally, he did the job and it was excellent.

I have had the warranty for 2 years and when I called about our dishwasher they said it was not covered. They would not give any other answer. I wanted our money back from this scam company. They said they would get back to me... 2 weeks later they still have not called or returned our money. Don't let them scam you. After doing some research about them I found out they have over 500 complaints for not covering things under the warranty.

First American suited my needs more than others so I went with them. When submitting a claim, doing it online is the best deal. It's simple and easy, and someone will get back to me shortly, while if I do it through a phone call, I'd be waiting forever. Their claims representative were knowledgeable, kept me abreast as to who else I'm going to be dealing with and if I had any problems, they’ll inform me to call back so they can be aware of what the situation was and they’ll try to rectify it. The technician came out extremely late but I was happy with the service and he was knowledgeable, very professional and did a good job. Overall, everything worked out for the best. I'm happy and satisfied. If I had to use them again, I would.

I changed from American Home Shield to First American and didn’t have as many out-of-pocket expenses. I also know Michelle and she’s wonderful so we decided to change over. I’m a realtor so I use First American a lot. The claims reps were outstanding. I had a water heater that needed to be replaced. The technician came out, looked at it promptly and they’re replacing it today. I was just surprised that we had a $250 charge to replace certain lines on our condo to upgrade. But the property manager said everything’s going great and they’re very nice.

The experience with First American has been good for me. The technicians that came to my home did a good job. The only problem I had was when we were out at Glendale California, they had contracted with some real crooks. I caught them at several things trying to rip us off. They charged for two central air-conditioning units and tried to put the second one in on the roof next to the first one which made no sense to me. I don't know if First American did anything with them because they came out once and I refused to have them service me. But all in all, First American was very responsive and I'm glad to have them with me.

A realtor recommended First American to us and we usually call them in for claims. The last technician we had did a good job and everything has worked out good overall.

A friend of mine is with the company so he recommended First Amrican to me. Submitting a claim is easy and the claims representative was courteous and answered all of my questions. The technician was knowledgeable, courteous and respectful. The quality of the work done was very good. Overall everything went fine, it was a very good experience.

Submitting a claim to First American is very easy. The claims rep was very nice and the technician did a great job. He was early both times and he called to let us know what was going on. I had a very great experience with First American.

We submitted a claim with First American last year. Our hot water line got a leak and the water was everywhere. I called First American and submitted the claim but that took too long so we just went ahead and called the plumber out and got it fixed. I also submitted a claim on some electrical problems. It was a holiday and as soon as the holiday was over, we got a call from the contractor and they came out and fixed it. We were very happy.

Submitting a claim to First American was easy. Their claims reps and technicians were courteous and friendly. The quality of their work was the best.

On several occasions submitting a claim to First American has been pretty good, but on one or two occasions it was absolutely terrible. It took over a month and a half to get our cooler fixed during the summer. That was a year ago. They kept arguing over whether or not to fix it or replace it, and they finally put new parts in it. They had two different outfits that’s come out here and they look at it and leave. And somebody else has looked at it and left, and nobody would do anything. They're also more expensive than a couple of companies that I have talked to some friends about. But First American's people on the phone have always been nice and courteous, and in my most recent experience, the guy took care of business like he was supposed to and fixed whatever needed to be fixed and left.

We had First American on a previous home we owned, and that was due to a past realtor we worked with. Submitting our latest claim with them was fairly painless. There were no problems at all with the claims representative over the phone. I called and got the process started, and someone came out the same day and solved the problem, so it was fine. The technician sent to our home was helpful and the quality of the work he performed was fine.

I am happy with First American. I had a very good experience submitting a claim and the process was easy. I was also able to discuss a problem with the technicians and when we tried to resolve it, they've been knowledgeable and courteous. They did very good work.

My friend recommended First American to me. Submitting a claim has been easy, their reps answered all my questions and they have been courteous. Their technician was knowledgeable and the quality of his work has been good. Overall, my experience went well and their reps have been friendly and professional.

WORST COMPANY!!! I have filed one claim with this company and it has been a nightmare. I have a barely functioning cooktop that they have said they are unable to repair. My current cooktop is a JennAir, a higher end appliance company, as evidenced by any of their new appliances on the market today. Unfortunately, the repairman sent out to service my cooktop was unable to find the serial number and therefore no parts can be ordered. The offered replacement was the cheapest (and worst looking) possible cooktop. According to this company, they only need to match the number of burners, color, and BTUs (which is also not determined because they do not have the serial number). Additionally, they will not install the cheap new cooktop because they don't cover any of the auxiliary problems that arise with installation, like making sure the hole in my granite countertops is the right size. That part is my problem.

When we bought our home, First American was on it so we kept it. Their claims process has been easy. We just call over the phone, tell them the problem and the next day, somebody calls us to schedule an appointment to fix it. We had no problems with their claims rep as well. When we called the company, they were really nice. So far, the only claims we had were the garbage disposal and the washing machine. It was an excellent experience with the former, but we’re having a little problem with the company that First American hired for the latter. The washing machine has been broken for over a week and the one who’s supposed to be taking care of it is somewhere else.

First American was recommended to me by someone who had them and said that they are a good company so I went with them too. It was a great experience submitting a claim.Everybody was very nice. I had a specific plumber who worked for First American that I really enjoy. He was very good and prompt.

First American is worth the price we pay for the warranty. Sometimes I order the appointment online, then the other times I've called and both times, it was easy. We've had a few issues with our furnace (we have a boiler for our heat) that's been taken care of. The technicians that worked on our furnace were courteous, professional and knew what they were doing. Then there's an icemaker in our kitchen that we're having issues with. The technician has been out a few times to try to fix it and so far, it's not working. But as far as the warranty, they've been doing everything they should.

First American has been very good. I renew with them every year and have them for five years now. It has been worth the money because I've had some repairs that exceeded what I've paid for two years' worth of contracts. I've submitted claims over the phone or online to figure out where something will fall, but that has been pretty good. I had a few issues with some of the contractors but for the most part, my experience has been good and I have recommended them.

Philips Lifeline is professional and result-oriented. I'm satisfied with my experience and I'm very pleased with their team.

First American's reps were nice. When I needed to replace the bathtub diverter, they did everything they were supposed to do in a timely manner.

Submitting a claim with First American was very easy and I never had an issue. The technician was wonderful and most of the time, the problem was fixed the first time they came out. They're fast and efficient, I never had to wait too long. I love the emails when everything’s processed, they always get back with me and I get an email with the contractor’s information on it. So it's a great experience and I have recommended them.

I heard from my boss the experience he had in dealing with First American so I chose them. They have great customer service. My claim was executed in a very timely manner, and I'm really happy with the service. The technician was also very professional and knew exactly what he was doing and fixed my problem within 45 minutes to an hour when I was actually told from previous HVAC companies that I needed to have the unit replaced, which wasn't the case at all. I'm glad that he could help me out. I liked that the contractor out of Decatur, Alabama contacted me and said he was going to be there at my house at 9:00 that morning, and he came in ahead of schedule. And a lot of contractors will do that - they’ll call you the morning up and say, "can you try it about afternoon,” even though you’ve already got time and taken off work. And, on a scale of 1 to 10, their work quality is absolutely a 10.

Submitting a claim over the phone with First American was very easy. The technician did what he's supposed to do and he did great work. And if I had any problem afterwards within a 30-day period, I would call back and he would come do it.

I wanted more warranty coverage for my pool and went with First American since their cost was a little better than other providers. Submitting claims has been a smooth experience and the quality of their work is good.