First American Home Warranty Reviews

Happy with the easy submission of claims and quick response. 1 contractor of the 3 who have helped us was so-so, but the others were good and easy to work with. Overall I am happy with the service.

I've had First American for four years and have not had a bad experience with them when submitting a claim. The technicians have been professional and the quality of the work has been fine. I’ve not had to have anybody come back and do the work again. Most of my dealings were with a company called LA Appliance.

I have never had so many poles with a home warranty. First American stalls on getting issues resolved. I have waited almost 2 weeks to get someone to even take a look at my AC problem issues and repair a leak on my ceiling due to broken AC pipe. Waited almost a month for them to send a tech to inspect/resolve an issue I had claimed but was never forwarded to contractor.

Does not cover complete costs (not even half) of major failures. Fine for small jobs (e.g., spray for spiders if you are willing to pay $60 a month plus pay $60 for service fees) but the minute something bigger goes wrong, you're shelling out hundreds (if not thousands of dollars). A $1,300 water heater replacement cost $700 out of pocket on top of the $60 a month we pay for the warranty and the $60 service call fee. Go somewhere else. They talked in circles about why they don't cover basic costs like having a water heater replaced to code.

I am happy with First American Home Buyers Protection. Their claim process is very simple and easy to do. We've had our first home warranty in a suburb in San Antonio. But now we have them in Texas Hill Country, an hour away from San Antonio. First American does really well in the metropolis setting and in suburbs but when you get more than 60 miles outside of the major city, it's hard to find the contractor from them.

I normally submit claims after-hours, so I do it through the automated system. I’ve never had any problems with it. The technician that came out for the air conditioning recently was from Middleton Heating and Air. He didn’t do enough. He seemed like he was very tired and he just wanted to get it over with. He said I needed some Freon. I asked him if he would check the attic, make sure the ducts wasn’t clogged up or anything. He went up there but his visit was very short-lived. I’m sure he didn’t look at anything. I have two attics. So he only went up one.

I had First American when I was living over on Roscoe where I had my condo. I sold that and moved over to a mobile home park and I’ve been there for 11 years. I’ve had my share of repair and other policies, and the one I got by law that came with the place when I first moved in proceeded to screw me. So, I got rid of them after a bit and I went with First American. I’m not sorry and they haven’t tried to shaft me at all.

My experience submitting a claim to First American has been good. However, the people that they send is a different story. I’ve made two claims and on my second claim, the technician was in there for a minute and left so I had to call him back. He came and fixed my AC, then a couple of days later, it was still doing the same thing so nothing had been fixed. I called First American and told them about it and they sent out a different technician. The new technician was in for about three minutes and he was out. And now my AC's out again.

Worst freaking experience of my life! I have had multiple problems and every time... every single time... they find a reason to not fix the problem! They ignored a leaking air condition unit over and over again to the point where now I have a mold which surprise surprise they won't deal with. Run for the hills if anyone tries to get you to buy their service!

A real estate agent suggested First American to us. I have considered it beforehand so with her recommendation, we chose First American to be our home warranty provider. For a claim I had, their representative gave me the phone number of a contractor. I was quite surprised since usually things don't go that smoothly. I called the contractor then they sent somebody to take a look at it. The next day they put a new water heater in. They even did it for us when we were out of town. I just gave them the code to the garage and when we got home, it was done. Everything was cleaned up nicer than how I left it. It was great. I was really pleased with the way First American did things as well as with the company that came out. They did a really good job and took good care of me. I'd definitely use them again.

I had issues with the contractors used by my previous home warranty provider. It actually took up more time waiting on the service and for somebody to schedule an appointment, so I decided to change to First American. I've submitted two claims with them so far via their online method and it's quick and easy. The first one was handled within a few days. The next one took a few days but when I called them back, they canceled that provider, gave another one, and the claim was handled the same day. Both technicians for the claims were great and they explained everything thoroughly. Overall, they have a very friendly process and I had great experience.

When I first bought the house through my realtor, they chose First American for me. It was easy just get online and apply for a claim with First American, but it's difficult to talk to anybody on the phone. It's like any time you call, you're on hold for over a half hour, so the only way to do things anymore is online. Anytime I used them, everything was done correctly.

We had two homes that had a contract with First American since 2004 and it does its job. Submitting a claim is fairly easy. The last one was urgent. They got somebody out the next day. It would have been four days but they were very accommodating. The last technician was great and explained to me what was going on. He was respectful of the home. He went in, fixed the job and was out. However, there's been a couple of issues. It was where the toilet started leaking. I had a contractor install moulding. And he did put it up against that pipe kind of tight. Their people did do the right thing and fixed it but the gentleman that did come out was just a little different. But overall, my experience has been very good.

When I first purchased my house, my realtor suggested First American. So he had it as part of the package and he had the seller throw it into the offer. And I just kept renewing it every year. I file my claims on the phone and their technicians have always been positive. Overall, they're very professional and reliable. They’re always there when they say they would.

Our previous home warranty company's coverage wasn't as good so we decided to look for something else, then some friends of ours recommended First American. However, First American was not helpful at all. When my washing machine broke, the first gentleman that I spoke to told me to add a claim and a company was going to come out. I called to see if somebody could come sooner because the washing machine was locked with the clothes in it and we could not get it out, but the gentleman that I spoke to was very rude and he cancelled the appointment that it had placed for me through the phone and scheduled someone else. That company wasn't taking calls, so after the fourth company First American finally found somebody that could come out but it would still be a couple of days.

First American came with the house I bought. I usually have a satisfactory experience when I submit my claims over the phone. Their technicians are good as well.

My home is getting up in age and the original warranties were coming off so I thought it's time to take a look at home warranties. I've looked at a couple of companies but First American have the best coverage for the best price. I've submitted a couple of claims to them online and so far, it's been great. The technicians that they contract with to come out and do the work were timely and helpful. Their work quality was good and they fixed the problem. The price is reasonable and my experience with them has been positive and so I'll continue to be a customer.

Our real estate agent mentioned First American and that she went with them and was really satisfied. She told me to check them out and go over the pamphlet so I got in contact with the person that she gave me. I like referrals because I know that they’ve had a good experience and that gives me peace of mind. I looked at all of the different options and First American seemed the best way to go. Also, their service fee was reasonable while some other companies charged more than $60.

We had bought a house and the sellers had First American on it. Whenever I had to submit claims, I've always called them and usually, I have to hold a little bit, but I get somebody who takes all the information down and they usually tell me that the contractor will contact me. I'd ask for the number of the contractor and I end up calling the contractor first. One time, we had an issue with the dishwasher and the work done wasn't very good. They came out several times and they ended up replacing it. But other than that, most of my claims have been fine. I've been happy with First American.

Horrendous experience, still going on two months, not two weeks but TWO MONTHS after we had a claim. Phone contact takes up to an hour most times we call, with claim number etc. We've probably wasted 5 or 6 hrs on the phone, on hold, because we have to start over each time and the latest doesn't get communicated. We've had 7 service visits, none of which have resolved the broken dishwasher. It took about a month for them to replace washing machine after they fired the first service person. That went better than the other claim placed at the same time.

Getting a home warranty sounded like a good deal. The lady that sold us the house bought the insurance for a year for us and then we adapted to that. They were able to fix everything for us except this last time.

We’ve been having issues with the air conditioning. The first company said that they put a new compressor in and told to run it and let them know. I ran it for 20 days and it still does not cool off the house. If it’s 90 degrees outside, it’s 78 degrees in the house. So the guy came out and said that the unit needed to be replaced. He went back to his company and told them about it. They called First American and First American sent somebody else for a second opinion. The guy that was sent out came on a day when it wasn’t hot so he can’t test the air conditioning. Moreso, he can't check it because the guy that went before him put in more Freon. That’s gonna change the results of any test the second guy does.

First American Home Buyers was the home warranty company that was purchased with the home. We were first time home buyers and it's always been good to us. I never had any problem submitting a claim either on the phone or over the internet. They do a really good job and I appreciate what they do for us.

We got First American when our realtor set it up when we bought our house and we just continued it. It has gone just as advertised which you don't get too often and I've renewed my warranty for three years. We had a couple of claims and the quality of the work performed was always great. It's extremely efficient. On our first year, the well pump went out and they had to send a plumber first to then turn around and send a well person and we got charged two fees for that. It was kind of stupid but otherwise it's pretty straightforward. Now I was surprised how smooth it went last time because I didn't talk to a person. I just did it all on the internet, it took five minutes. I've recommended them several times so far.

When I bought my house six years ago, the real estate agent paid for the first year with First American. I just kept going on it after that. It's easy to submit a claim. I just call it in and they send somebody out. They hire appliance repair people for whatever I've got wrong and I get the same kind of response from these guys as I do if I call them myself. I needed my garage door fixed and the guy said he'd be here between 1:00 and 5:00. He got here at 7:00 and never called me. But when he got there at 7:00, he was ready to go to work and had the thing fixed in 20 minutes. At first I was upset that he wasted my afternoon but then after he got my garage door fixed, I didn't care. It turned out to be a great experience. I like First American the way it is. I still pay my premium every month.

I needed a simple repair on my dishwasher so I submitted a request. I never got a phone call, email or any notification from First American Home Buyers OR the repair contractor that they had scheduled an appointment on a Wednesday afternoon. Had I known I would have taken off work and been at my house, but because I didn't know I found a note on my door that they missed me. I called the repair company to reschedule and the next appointment they had was 2 weeks away. I did not want to wait and because this was not my fault I called First American Home Buyers to see if they could find a different contractor who could come sooner. The first customer service lady put me on hold for 20 minutes before I was somehow "disconnected". I called back and another (or maybe the same) lady hung up on me after I explained the issue.

I submit my claim over the phone where you can use the automated system. But the automated system is terrible. It doesn’t hear what you’re saying. I wind up having to try and get a hold of a customer service rep to be able to submit my claim. I submitted a claim two weeks ago for my refrigerator. And I finally have had the guy come out yesterday to take a look at it. But he said it’s not repairable. The tech was very courteous and apologized for the fact that whoever I talked to last Friday did not put the work order in so he had come over since nobody showed up during the timeframe that they said that they were gonna be there. He was very nice. I just haven’t heard back from anybody yet.

It was very easy submitting a claim with First American. I did it online, had someone call me, and they came right out. They did excellent work and I love the experience. It is a good program for someone like me with a lower income who can't afford to go out and replace something because the other insurance won't cover it.

I reported a broken AC on June 28th. It is now August 29th, and the AC is still not fixed! I have a tenant in this property who has not paid the rent and I can't blame them because it's inhumane to have somebody in the south live without an AC. I spent $1,100 on electrical upgrades that their contractor told me was necessary before fixing the covered repairs to the AC unit, yet a week later, I still don't have an appointment for the repairs to be completed. First American has horrible customer service and has gone back on their word many times. Saying they would cover the cost of replacement, then calling the contractor to try to wicked out of covering the replacement.

All my claims to First American had been responded to very quickly with reputable technicians. Most of the works done were very good while some of the plumbers that came out have been unable to take care of a blockage. They kept telling me I have rips but there are no rips anywhere near my house. A lot of them wanted to sell me other services over and beyond what First American provided. But overall, they're a very good and responsive company. There have been a couple of times that have been very emotional to me and they've been very good and empathetic about dealing with that. I had a flood in my kitchen that just was unbelievable because I just replaced all the cabinets in my kitchen. It had to be ripped apart to get to the flooded areas and it was more than I could deal with. First American handled it every well with very good technicians.

Working with the claims rep was a good experience. Plus, the work of the technicians has been great. A lot of people are really down on home warranties for some reason, saying that they refuse to fix anything because it's too old. I tell everybody that they should call First American because I haven't had that experience and everything I've called to First American has been fixed.

I'd done some research about home warranties and heard about First American through one of my coworkers. I've had their policy since June and my experience so far has been wonderful. I submitted claims online and found their website easy to navigate. The first claim I had was for the Vent-A-Hood range. The technician came to assess the problem and told me what the issue was. He called the company, got it off right away, came back the next week and replaced the fan in the Vent-A-Hood.

I recently purchased a home and our realtor suggested First American to us. We knew the realtor very closely and this is our first time buying a home, so we went with the advice given. I submitted a claim and it went very smoothly. I looked online first and couldn't figure it out, so I called in and the rep helped me through everything really quickly. It only took a couple minutes. The first contractor they assigned to the house never contacted me. I tried contacting him and he never got back, but as soon as I contacted First American about it, they got another one right out. The contractor was terrific. He fixed everything right there on the spot. I haven't had any problems with what was fixed since then, and in fact, I haven't had any problems with First American.

There’s one plumbing company that I have told First American I don’t even want to deal with ‘cause every time they come here, it just doesn’t work. It was the same issue for a washer twice and we have a $65 co-pay. My husband knows how to do all that stuff and he said that it needed more than that and the guy said no. Then a couple of months later, the same leak happened again. We had to call up our local plumber here and have him fix it correctly. Right now, I don’t know if I’m gonna renew with First American because I understand that the annual rate has gone up. My sister told me that her renewal came up and it was almost $700 a year. It's $500 right now and it’s bad enough as it is. So when my renewal comes up, I’m either gonna drop them or go to another company and see what they’re charging. I haven’t used $500 worth of work for me to decide paying that kind of money out.

My realtor told me about First American and submitting a claim to them goes very smoothly most of the time. However, the last claim has been quite an ordeal. It’s for my dishwasher and they sent out Eurocare. They’ve come out many times and they fix it but then it breaks again and they fix it some more. They replace a part and it breaks again. On the third time after it broke, they couldn’t figure out how to fix it. So then somebody else had to come out. A&G Appliance rep came out yesterday to see what they could do but he couldn’t figure out how to fix it anymore. Now I’m waiting for a call from First American but it’s been almost three months and I would like to get a new dishwasher.

My wife and I have had a contract with First American since we purchased our home in 2013. We only had to use their service a few times for the ice maker and garbage disposal, nothing major. When our AC stopped working this past June, we gave them a call. Of course we're thinking, "finally, all this money we've been paying is going to pay off..." Wrong!

Our realtor bought the First American plan and gave it to us as a gift. When my AC stopped and won’t work any more, I submitted a claim for a minor repair and the technician who came was knowledgeable, professional, and on time. He fixed it and I had it working in the next day. First American provided the service that they said they would and I was very satisfied.

My friend had First American, and she said that it was great for her because whenever anything happens, she was able to call someone through them. It was also less expensive than when something would just break down. I started looking into it, and she said First American seems to be the best one. I've filed a claim online for the drain, and over the phone for the air conditioning system. It's very simple. The rep was very professional, and asked the correct questions because I had no idea how to explain everything. The technicians were very professional as well. I didn't have any issues with them.

Heat Pump went out the 2nd week after moving into my new home. This is a joke! I wrote a lengthy, negative review yesterday, yet, this site responded with "OOPS! You do not have an account..." Well, I did last night! 08-25-2016: Set up this new account. With more than a month's worth of wasted time and energy, calling my claim manager, the air conditioning is still not fixed. In fact, the 08-08-2016 Purchase Order is STILL pending as of this date. More than a month of 100 to 108 degrees weather... stripping wallpaper and painting in an 88 degree house... So many phone calls to First American, I've lost count. Take my advice: FIND ANOTHER HOME WARRANTY COMPANY! First American Warranty Company, is not concerned about service or communication. ie. Do not expect a timely response to your telephone calls, service or repairs...

When I originally signed up, most things were covered. Then I got a notice that now almost nothing is - no component that is likely to break anyway. And they outsourced their call centers to overseas so it is impossible to get in touch with anyone who speaks understandable English. I won't continue doing business with them and do not recommend anyone else to sign up or continue with them.

I just recently had a issue with pool motor. I raised the service request on 14th August and the contractor who was assigned to the case called and scheduled only after 5 days on 19th. After that I tried calling the contractor and he never responded back. I called First American and they contacted him and also asked him to call and give me or them an update. But no response from him. Today - August 25th, I called him again but no luck. Called First American and they said they received a report from him saying the motor was short circuit due to rain/storm so my claim was denied. After 11 days, only after I called they mentioned the report. I have 3 other contracts with First American and am planning to cancel all of them. I can't even believe the service and explanation given to me after 11 days. Waste of time and money.

I have been a customer of First American Home Warranty for over five years and the customer service has deteriorated each year. If you call them with a problem expect to be put on hold for 20 to 30 minutes. Recently in June of this year I experienced a problem with my free standing ice maker. A service technician was sent out who had no knowledge of ice makers. He said the company Marvel was out of business and he would have trouble finding parts. The company is not out of business and the product is sold at Home Depot. He returned a second and still was unable to fix it. First American was notified that the unit was too old and could not be repaired. First American then sent out another tech. This time from Sears. He spent an hour looking at the unit and finally confessed he had never worked on an ice maker and did not have a clue as what to do.

We called after our dishwasher broke six weeks ago. It took 10 days for them to get a contractor to the house. After he submitted his order for a part and we verified over the phone with the company, we have gotten five different answers as to what the holdup is. Each time we call, the customer service rep is either unable to tell us whether the part was ordered or tells us that it was indeed ordered and is shipping. We had yet another agent indicate that there was nothing in the file for this claim.

First American came with the home when I bought it 19 years ago. I just sold that home and bought a new one, and I requested my realtor to get First American as my home warranty company. However, I don’t think any of the warranty companies are really great. In fact, in the 19 years, I switched to another company which I felt was even more inferior, so I went back to First American. It really was the lesser of the possible evils available to me. Submitting a claim with First American is fairly easy. To get a quality person out in an expedited manner is rather difficult. None of them come out quickly. They get the job done, but the work is done at the cheapest possible level. Whatever is broken will wind up getting fixed but I wouldn’t rave about any of them. However, I think it’s better than nothing which is why I continue to use them. They're average, at best, which is better than nothing.

I have 3 home contracts with this company. It takes 30-40 minutes to get to a live person, complaints of poor service have not been acted on and when I have asked for a supervisor or a call back with information on a complaint. I have yet to get a call. This insurance is less expensive than others but you get what you pay for and I plan to replace this company at the end of my contracts.

First America was associated with my first mortgage and they were initially provided for a couple of months. I’ve submitted claims both online and over the phone and they're both easy enough. I had one contractor that had to come more than he should have, which I wasn't pleased with. But for the most part, the work quality tends to be pretty good.

I call whenever I have a claim and let First American know what is wrong and then they have somebody call me back to schedule a time for the maintenance person to come over. We have called twice - once for the furnace and once for the air conditioner. After the repair, we ended up not using the furnace for the rest of the year because our electric bill is $500 so we don’t know if it actually works. We use the ceiling heater instead. Then our air conditioner didn’t work and First American had someone out to fix it. It works fine now.

WORST SERVICE, COMPANY FLAT OUT LIED TO ME SEVERAL TIMES, RUDE EMPLOYEES. I placed a claim for my water heater. Water heater flooded my laundry room. They were supposed to have it fixed within 24 hours (emergency). Not true! They contacted plumber and plumber called to get info on my water heater. Then I waited hours and still no call back from plumber with a time they would come to my house. I contacted plumber and they said that American Home (AH) canceled my order! When I called AH, they told me that I canceled the order! LIE #1! I never canceled order. I took the day off of work that day to have the plumber fix replace the water heater. I have NO water!

We have had a contract with this company since September of last year. On June 25th we placed a claim because our AC was not working. The first contracted company sent by First American could not fix the issue. Every time he would come out to fix it, our AC would break again within a few hours. We had to make dozens of calls to First American and had to deal with numerous representatives because the claims representative assigned to us never returned our calls. At one point my husband was on the phone for 2 hours waiting to get someone on the phone. When he finally got a hold of Christian at ext. ** my husband informed him that his phone battery was very low due to the long wait, and Christian refused to return his call to my phone in case they got disconnected. This is just one of the many incredibly incompetent representatives we had to deal with.

Uses very shady vendors who show up over 2 hours late and then have to come back over and over and over and over again to fix the problem. During the 14 days when I had no AC, I spent over 20 hours waiting on hold to talk to a customer service person who was very hard to understand, because they are in the Dominican Republic and when they don't want to deal with the problem, they just hang up on you. Had to pay $400 for Line Set Flush, Refrigerant Recovery & Disposal that they claimed wasn't included in a leak detection and repair (even though every AC person I have spoke to says that it is). Don't waste your money on this service. Not worth the headache or the hassle.

Call for work order; repair guy showed up checked out the fans; checked on exhaust fans. Told me over stove is a appliance; ok. While he was there he checked on the breaker box to see if that was the problem. He told me no; so I paid 60.00, he left. 10 minutes later I realize 1/2 of house downstairs has no electricity. He says he is half way back that he did not do anything; my words "the electricity was working when you checked the fan." I call company, they say I have to get a claim # to have them come check on problem.

American Home Warranty has absolute terrible customer service. Our AC unit has been broken 3 times this summer, and each time it has taken over a week to be repaired. We have an INFANT and PET in the home, but the rush has yet to be taken. They will leave you hanging no matter what. There is no sense of urgency or customer service. They don't take into account that we have no family here and nowhere to go with my child or dog. We have had to stay in a hotel multiple times and they have offered NOTHING in return. We now need a new unit, and they quoted us TWO WEEKS in August in Texas. Please do not use this company!

It's been terrible with First American. I submitted claim for a broken oven almost seven weeks ago. I called and talked to their manager and got a phone number. I called the phone number but nobody responded back. I have left a message for the manager, talked to another lady, and left her a message, too, but nobody has called back. I have also emailed them. It's been really bad. My oven is still broken.

First American was recommended by my realtor. When I submitted a claim for my AC unit, the process went smoothly. Everybody was real cooperative. I just called it in and they sent out a team of technicians who were knowledgeable and friendly. They gassed it, got it going again, and told me if I had any more problems with it, I'd call them back and they'd take care of it. So far I feel good about it. If the fix didn't take care of the issue, they will get them back out and get it taken care of.

I bought a house and signed up with First American for security purposes. The claims process is very easy and I usually submit over the phone. So when I call them, the claims representative gives me a number to call or they’ll call the company that comes over. Everything was a quick response from First American. They've always been good to me and have always taken care of the problem as fast as they could. The technicians were a little bit funky though. I've had two different ones, one for the air conditioner and another for the washer and dryer. Because of parts not coming in, the washer took six weeks to get done and the air conditioner was repeatedly serviced. Also, we have a fully handicapped child so things are scheduled tight in our house. But a couple of times the technicians did not come when they’re supposed to and they come the following day of the scheduled date. But, things got fixed.

On August 4, I reported the second issue with my air conditioning. On August 9, a very nice contractor serviced the unit. He explained to me that he had to follow FAHW's procedures and the first step was adding refrigerant which he did. My house was cool that evening. The next day the AC stopped working again. I submitted a recall through FAHW's online system on August 10. On August 12 the tech came back out and tried very hard to get the AC working again but was unable to do so. He told me that he would immediately file a report with FAHW since they would have to order a compressor.

I had a home warranty with other people and I fought with them every inch of the way for anything I needed to be done. It took me almost two years to replace our swamp cooler. It was very stressful that I even broke out in shingles. In contrast, the people at First American did everything that they said they were going to do. They're very personable people. The technician they sent was so nice. He did wonderful work and he's really a good kid. I recommended them to my sister-in-law, and she's on it now.

We learned about First American from the realtor when we bought the house. It’s easy to file a claim over the phone but, it’s difficult to get ahold of someone and usually, there's a long wait time. But still, they've been fine, although the contractor they once sent wasn’t. He was really unprofessional, talking on the phone with someone else that was cussing up a storm. He took our pipes off in the kitchen and let the water spill and flood our kitchen twice, and then used our towels to clean up the mess. Then he tried saying that they had to go in and do this service that wasn’t covered by our warranty. So we got a second opinion and hired our own person and they fixed the problem.

This is very frustrating for me and my family since we have an air conditioning that is not cooling properly at this time (summer in Tx). We seek for their service and was fast in appointing a contractor. Contractor came (Falls AC and Heating Services Inc) and unfortunately I was not around, so I let my mom and aunt deal with the contractor. According to my conversation with the contractor, my unit is old and needs replacement. And the same excuse was given to my mom and aunt. They left our place leaving their receipt and quote for a replacement.

Contacted them regarding an appliance in my home and they sent a contractor who did not seem to know what he was doing, all he did was slammed the door of the appliance several times and asked me to try something and let him know the next day and collected the service fee. I called him the next day to tell him nothing has changed and the problem still exists, he said he will have to get a part and will let me know when he will come back to install it.

I purchased a home in 2010 and my real estate agent made sure that I had First American as a home warranty. He had been in real estate for years and recommended them as a great option to have the first year of owning the home and could determine whether or not I would use it beyond that point. I only had one issue until when I ended my policy which was with a heating and air unit, and they took care of things and made it right. Most of my interactions with them have been extremely positive. I was very adamant to come back to them after a year of being with American Home Shield for my new home because they were nowhere close in service. I would not have gone to the other side, but after experiencing another company, I valued what First American has to offer. It made it easy to go back. I have recommended them.

No one should ever pay to use this home warranty company. I have never been able to get through a call with them with less than 40 minutes, most of which is spent on hold. The phone reps just repeat their scripts like little robots. Nothing can ever be resolved in less than 48 hours. Doesn't matter if your whole house is flooded from a leaking appliance. They don't care. The contractors they use are rude, don't know anything, refuse to actually fix things, tell you they have to file a report first, and then don't actually file reports.

The Customer Service is very bad. They make it hard to talk and explain the situation. Does not provide adequate response, even when warranted. I requested a recall and reevaluation of an issue related to plumbing and nothing happened. I tried calling many time, and each time we were put on waiting for more than 30 mins, and then got disconnected. On couple of occasions, I was able to talk to Customer Representative and explained why the diagnosis was wrong. I had to call outside party to fix the issue, which was suppose to be covered under the warranty. The company, citing an incorrect diagnosis, ruled that the claim is declined. Even after I posted the correct issue and also how I hired 3rd party to fix the issue, the company still maintained that the original diagnosis done by their contractors is correct, and they declined the claim.

We just bought our first home and July 8th (Thursday) our AC went out. We called First American and they sent someone out the next Saturday. We called the AC company they had sent out (that was over 2 hours away from us) and they said they would have the report sent in to First American by the end of the day. So meanwhile, my husband, our 2 small children and our 3 dogs, had to go between staying with family and friends. Tuesday the report still was not sent in. Wednesday same thing.

I got First American from the previous owner of our house, and they seem to be okay. I submitted a claim over the phone and they did what they were supposed to do. No issues and no problem.

Have had air conditioner problems since Fall of 2015. It is always the same contractor, L & S Air Conditioning & Heating. They don't respond for several days & when you call they have to find your claim (because they put home warranties last). They do the basic to get it going. Issue now they came out, said it was the breaker & it would need an electrician, so they put a booster on the breaker & they said that they would notify First American. Air Conditioner went out again, so called First American & they said claim was made & gave us the contractor's name. We called & they told us that they could not come any sooner than 4 days.

My real estate agent recommended First American, and they did a good job. I submitted a claim over the phone, and they sent out a very friendly and professional technician. He fixed the microwave in a timely manner, and it still works. I’m happy with the result and I would recommend them.

I tend to be conservative and I’m interested in fixing my out-of-pocket expenses so I looked into acquiring an extended home warranty. I haven’t been all that happy with the contractor in my most recent experience. They seemed to be a little difficult to deal with but I did get somebody at First American involved and now it’s back on track. The contractors knew that they were coming out to fix a built-in microwave and they only sent one person. I helped him because it seemed like the right thing to do but now, I regret it because it’s very heavy. I’m 75 years old with slight back issues and I really shouldn’t be doing stuff like that.

You will wait on hold for 30 min or more each time you call in. I have waited for up an hour. The service providers who partner with First American are not very good...bottom feeders. Pay attention to the fine print in the contract, especially with air conditioners. When your air conditioner breaks down, it will cost you thousands in "non-covered" items even if they agree to replace. Contractors will fix or replace items in the cheapest way possible using the cheapest part available. You will be better off saving the monthly fee and putting it aside for any possible repair.

I made a claim when my refrigerator stopped working in June 2016. They sent an unqualified repairman. A second repairman was sent who was unable to fix the problem. First American closed the claim without any notification being communicated. I had to file a second claim. The serviceman failed to show up at the appointed time. This organization seems to be a fraud. The average wait time to get through on a phone call is 30 minutes. If they need to put you on hold, the call is dropped and they don't call you back.

I am cancelling my warranty because your overall support is absolutely terrible!! I have filed a claim on a water leak over 3 weeks ago and I still have the leak which now I will have to pay 100% to get fix! The plumbing company you sent here was terrible as well. First took over a week just to get him (Dan for Service One in KY). I made an appt with him for a 1 pm-4 pm time slot and he finally arrived at 7:30 pm!!! Only to tell me he cannot fix the leak without your guys approval!! That sure would have been nice to know up front! I took a day off work for nothing. Dan did however have no issues taking the $65 service fee money. Dan stated he would call in a couple of days and come out on Saturday if he needed to.

The service from First American, as well as its technicians, has always been great. The only bad experience is what we’re experiencing right now. First of all, the claim was made on July 21st and it’s not until July 28th that we could get the guy from Sears come out. I told him that the dishwasher was leaking and I couldn’t get it started. He checked and said that it was the panel on the front of the dishwasher that wasn’t working and he talked it with the engineer. So the end result was to order a new part. But he said that the seal appeared to be fine. Then the new parts came and the second guy installed it on August 2nd, but he didn’t check for the leak. And it caught me off guard because I wasn’t even thinking that there would still be a problem.

On Monday my A/C died. They sent A/C tech who said it was electric problem. Electrician said it was A/C. I had my tech check – A/C is shot. Today is Thursday. The first A/C tech stood me up Wednesday and Thursday. Warranty company says too bad, I have to wait. I live in AZ. It is 102 at 1100. No $ for hotel etc. and I have to take off work to wait. Warranty program takes 1-2 hours to get to a human. Anyone know a real home warranty company? A good lawyer?

We’ve been with First American for a while and have submitted quite a few claims online. The process has been easy. When the contractors call me after I put the claim in, they assign the dispatcher and then I have to call to get them to have the contractor come out. The reps are usually very friendly and they do a good job. However, unlike First American that's awesome, I don't like their subcontractors at all.

I wanted a home warranty because I am a single woman. Submitting a claim online is very easy and usually, I have a positive experience with the technicians sent by First American.

I am having a customer service issue with First American Home Buyers Protection. The call centers all located all over central America making simple English a challenge. Conversations are being lost in translation so if you try to get somebody else on the line they only go by what is written in the previous notes. They do not take the time to pay attention or connect with the customer. They are unable to connect to a US office and good luck trying to reach a supervisor with any common sense. I asked to speak to a male supervisor but was denied. I was told that they just put me back into a queue and I get who I get. Over ten calls on several different days and not one male supervisor. WOW!!!!

Opened a service call for a repeat failure with HVAC on July 30th. An elderly parent at home was impacted by the failure. No response to service request 'til August 2. They closed my original request as complete and opened a new ticket - ** (possibly to look better on metrics). Still no response for 2nd request for days. Attempted to call (very very long wait times) multiple times. The experience was so bad that we had to get the HVAC fixed via other means as we could not keep the elderly parent at home in any more discomfort.

We have had First American Home Warranty for a number of years without significant issues. This year our garage door opener and air conditioning went out and we discovered a new process for repairs which extends the time from submitting claim to repair significantly and unacceptably. For the garage door opener, the repair person came out and explained that it would take at least 2 weeks for FAHW to approve the claim, and then they would only send parts to repair and not replace what was a 20-year-old opener. We opted to have him install a new one, which he had on the truck. The FAHW did not kick in, we paid full price ($350) for the new one for the convenience of not going without for 2 weeks.

I've been thinking about having a home warranty for quite a while and thought I’d give First American a call and see what they had to offer. So far, the experience has been good. The claim process is very easy. The technicians that came did what they were supposed to do the first time around.

The contractor that came to our house was very knowledgeable and hardworking. He tried to order some parts and took some pictures. He said he will let me know when the part came in and he would come again to install them. But the thing is, the picture cannot help him to order those parts, so he has to come again. Right now, we are waiting for the parts. And in the meanwhile, we have another disposal that we need to fix. He tried to fix it when he first came and it works. But we just found out that the button failed again. So we have to let him know that he has to fix it again.

Yes – the dispute has been resolved to my 100% satisfaction. I believe that First American needs to have a better way of handling pending service issues. What led me to file a complaint was the lack of response I received from their customer service. I was on hold for 45 minutes only to be hung up on and left to try again. This happened several times. I went online to follow up and never received a follow up email from First American. If someone had reassured me that the problem was being looked into, I would not have filed a complaint. Finally, two days later, the A/C issue was resolved to my complete satisfaction

What time are you guys coming today? Heat index is 110 degree.

Word to the wise: Do not get your warranty coverage through this company. All the customer service is offshore, and they contract their work through Sears. The technicians with Sears are incompetent, and I have spent over an hour on the phone tonight trying to straighten out the mess they made of my claim last week. Find another provider if you are able!

Requested service on our hot water heater about a week after moving into our new house. It was not heating properly due to a ignitor assembly. Called First American requesting immediate service from a plumber. The contractor they assigned to perform the work called and informed me he was unable to come out and help us because it was late in the afternoon and too far away, so he would fit us into his schedule sometime during the next day. In the meantime, I had someone else willing to help out and assist that night. The next day rolls around and the plumber shows up at my door about 24 hours after placing the initial call. I told him we did not need his services anymore and he left.

I wish I could leave zero stars. I'm convinced their business goal is to wear you down until you give up and fix the item at your own cost. My water heater broke 40 days ago. Their first plumber blew us off. The second plumber came, but evidently FAHW didn't trust their assessment. The third then came, but for some reason First American Home Warranty and the plumber cannot connect on what the fix is. The plumber has called to tell me, but FAHW doesn't seem to know or agree. Now we are at 40 days and no closer to getting a resolution.

I had a home warranty on a previous home and wasn’t exactly thrilled with it, so I got one from First American. I submitted a claim to them because I had a water leak in my ceiling. The first technician couldn’t find it. They sent in another technician and he couldn’t find it, too. They sent the first technician back who still couldn’t find it. Each time they made the hole in the ceiling bigger. And they finally sent out another company, and the guy said, “Oh, here. It’s the wax ring.” And replaced the wax ring and everything was fine.

Our First American Home Buyer warranty was included with our title package after purchasing a new home last August. Our water heater went out in late April of 2016. We telephoned First American who disclosed a contractor would be sent to look at the unit. The cost would be $60. The First American plumbing contractor arrived two days later stating that we needed a new water heater. He stated a claim would be filed with First American. We were then informed by the contractor that First American does not pay out on most filed claims. He then offered to sell me a used water heater in his possession - we declined. First American did not follow up or contact us. We purchased and installed a new water heater to remedy the situation.

What is the point of having Home Warranty when it takes two days before anyone contacts you. By then your house could be flooded and you have to call someone on your own. Very disappointed.

First American was the home warranty service that was provided when I bought my home. Everyone at First American that I’ve talked to was great. They’re really nice, prompt and easy to work with. One of the contractors they sent, Able Contracting, was really prompt, and they did what they said they would do. However, I wasn't too happy with All Weather Air. At some point during a heavy rain, I came home from work and my basement was flooded. I called First American and Able Contracting came out and replaced the pump. They did a wonderful job. The problem got into my central air system, which was in the basement. I had fans on it for many days and I also submitted a claim for that and First American sent All Weather Air.

I learned about First American through my agent when we were buying the house. I accepted the offer and he set everything up. Submitting a claim over the phone was easy and I thought it would take a long time, but the technician came right away. I couldn’t start the pilot on my water heater so when he came over, he did what I was doing but he got it going right away. I'm really satisfied with them.

My home central air stopped blowing cool air and with this HOT summer heat and newborn baby we needed to get it fixed fast. So I called First American and they said the AC contractor "Neighborly Heating and Air" would call us to schedule an appointment. Four Hot days later we never heard a response from the contractor or First American. We called First American and they gave me the contractor's phone number. I called, a guy picks up saying hello... But not saying his company name or anything. I tell him my name and problem and he says he'll be here on Wednesday at 12 pm. He never called or showed up. Called First American again and they told he would be here the following Saturday at 12.

I’ve always had a warranty when I buy a house before, so I asked my real estate agent when I was buying this house on who she recommends and I got First American from her. I did the first claim online and then the second one didn’t come up with a name so I had to contact them over the phone. The first claim was for the vacuum system where we ended up purchasing a new one because it couldn’t really be fixed. For the range, we haven’t heard back from the company for a couple of weeks after they advised me that we might need a new part for the oven. I’ve been so busy as well that we haven’t followed up on that one.

We had an older house so we got a home warranty for it. Someone we know had First American and they were happy with them so we got them, too. Overall it was a good experience. We had good communication and everyone was really nice and time-efficient.

Average time to complete a claim: 3 months (yes, you read it right). Number of calls to complete a claim: Over 10. I am about to switch from this company because I can't imagine what will happen if our AC goes out in the middle of the summer. I have had these issues with this company: Foreign call center. I sometimes cannot understand them, and I speak multiple languages. Rude and unprofessional reps: They are not your standard American based reps. I've had reps not calling back after a disconnected call.

It was an enjoyable experience with First American. It was recommended to me by my real estate agent who had an experience using them. I had submitted a claim to them over the phone and I find the process to be very easy. The reps took care of the problem and the technicians sent to my home have all been very good. The techs showed up when they said they were going to and they called beforehand to let me know they were on their way. Also, the quality of work has been very good and satisfactory.

I am happy now as air conditioner is working better than it had been.

I have an icemaker that wasn't working so I submitted a claim over the phone. Their claims reps were prompt and friendly. They then sent someone out to fix the ice maker. However, I kept paying them money but the unit still hadn’t worked several times. Then another guy was sent out and fixed the problems that the other people did not fix. In fact, the other people ruined the whole unit but the last guy made everything right. The unit works perfectly like a brand new machine now. For me, First American’s an excellent company and it does a good job.

I have been dealing with First American Home Buyers Warranty Co. for approximately 3 months now. The warranty was provided in the closing of our new residence. Since that time we have filed 3 claims for items that have been defective including the double oven, both garage door openers and the air conditioning system. In 3 months the only item resolved was the air conditioning. The first claim was filed on the oven and that was about 2 months ago. We still do not have a working oven. The technician came out within 7 days of the first claim, diagnosed the problem and stated he needed to order parts. That was the last we heard from him. Repeated calls to First American resulted in nothing but periods of up to 1 hour on hold. The technician eventually contacted us and said he had the parts but would not be out to our area again until he had additional jobs in the vicinity since it was a long drive for him.

We purchased this home in April but did not move in till June. It's hot here so we turned the air down and a couple of hours later we discovered water dripping out of the light fixture in our lower level. The elderly 85 year lady who we bought from got suckered into paying $500 for this policy so we called them up. The plumber they told us to call could not come until the next week. I called someone else who came right away and unclogged the drain. You also have to know that we live in a condo and our Air conditioner is in the attic. The AC was condensing the water from the air but every time the drain clogged the problem came back.

The kitchen faucet hose was leaking water and the garbage disposal making loud noises while spinning. After creating a service request detailing these problems, two days later, First American Home Buyers Protection sent a plumber to look at and not fix the kitchen faucet. I had to take a half-day away from work to meet with the plumber. I offered my recommendation that the faucet needed to be replaced. He tried to replace the hose from a part at a local store, it didn't work, and then he went back to the store to get a new faucet.

I have submitted two claims for review to this company and I am waiting for a response on how to compensate me for costs incurred due to ineptitude from contractors. The first was for a service call for a ceiling fan. The diagnosis was a "Light fixture" problem which I found out was not covered. I payed the $65 service fee and next day called my own electrician to come fix the "light fixture". The repairs did not fix the problem, he did extensive troubleshooting and determined the light fixture was fine! These repairs cost me over $300 due to a wrong diagnosis from a First American Contractor!.

My sister recommended First American to me. She had it when she bought a home in Abilene and had continued to use it. She's very satisfied with them. I have reservations with First American but I don’t think another home warranty would be better, so I stayed with them. It’s easy to submit a claim but it’s not always easy to get whomever they choose to get. Last time, the people they sent out was very nice and I loved them, and I needed a flapper for a toilet but they didn't have it on the truck. They said it would take up a lot of room. But they were excellent. I haven’t had very good luck with getting the pool people to come when they say they’re going to, but I’ve told First American I wasn’t gonna use that same pool company anymore.

I got my home warranty with First American because of their price. I submit claims over the phone and it has always been really easy. Everything has gone perfectly with their claims reps. They've sent about 10 contractors through the years, and only one of them was bad. The rest were great. I had bought another house and used them again. I'm a real estate agent and I also recommend them to my clients.

I submitted a claim for warranty repairs on my poll. The company sent out a contractor to investigate. He told First American that the repairs needed were concerning equipment to operate water features of the pool. Water features are not covered by the plan, so no payment was authorized. I contacted another contractor not affiliated with First American. He stated that the damaged equipment had nothing to do with the water features. The equipment was required to circulate and filter the pool system, something that is required for the pool to function properly. I notified the warranty company about the second opinion. They told me to submit an estimate of repairs. Meantime to get my pool working properly I had the 2nd contractor do the repairs. After further review (about 6 months of stalling), First American rejected my claim.

Their idea of customer service is "do as little as we can and continue to ignore you until you give up". They deny almost every claim. They have a loophole for not covering just about anything. If you speak to someone, they tell you what you want to hear to get you off the phone, but tell the contractor not to do the work. It takes weeks to get a contractor to contact you or show up and then they do shoddy work utilizing used or cheap parts. Don't waste your money on a policy with this company. If you are a Realtor and recommending a Home Warranty contract to your seller, think twice before you recommend this company. It is a reflection on you!

We've had a couple issues that required us to use our home warranty service with First American. Two of those did not turn out well. The first poor service transaction was when they couldn't provide us with a service technician for a fridge repair, which was covered in our contract. They said they couldn't find anyone to look at the fridge. How do you offer the warranty service, but not have the capability to provide it? The more recent was a problem with our air conditioning system. We requested a service call and First American arranged for a contractor to respond, adding we should wait two days.

I love First American. Before I got them, I just thought acquiring a home warranty was a good protection and a smart way to go if something ever would happen. I’ve been with First American for three years and I’ve had some experiences with things happening and they took care of it beautifully. I usually submit claims over the phone as I don't like doing it over the internet. I get to talk to someone and it wasn’t very difficult at all. I just call in and explain to them what happened and they sent out the person I needed, and they were very nice, cordial and fixed the problem. Last year, when my drain got clogged up and we had a little problem, they sent out two people. The two couldn’t do it so the third person cleaned it up and was very good.

I left everything I knew to come to everything that was unknown here in Florida and so I wanted protection. We submitted two claims with First American. First, we had a problem with the HVA and I ended up signing with the company for preventive maintenance. The quality of their work was excellent. However, the other claim was rejected and my assumption is it was rejected for a valid reason.

If I could give - stars I would. They kept sending service reps to the wrong address despite the fact that I kept verifying our address with each call. I literally spent about 3.5 hours on the phone trying to get a simple warranty-covered issue resolved. I ended up fixing the issues myself. We did have to get something else repaired though and their supervisor ultimately agreed to waive the service fee because of the inconvenience. Well, today I got a bill for the service fee. The communication ability is next to nothing when it comes to this company.

Buyer beware! Unless the seller of a house pays, do not purchase a home warranty. This company makes deals with contractors to suit their "reasonable" service fee. However, the contractors I have been provided with were not BBB accredited and had a list of complaints. A few months back, I had no water pressure. I called to make a claim and was informed it would be the next day or two before the contractor would contact me to schedule an appointment. I'm sorry, but running water is high up on my list of necessities. So I canceled the work order and hired my own contractor that was able to come out that day to make needed repairs. Of course this was at my own expense.

On a very hot day (107) our air conditioner (which had been inspected a year ago and one time since) went out. We called to get someone out to check it. They gave us the name of a company. I looked them up only to see hundreds of complaints about them on various websites, many of the reviewers are also clients of First American. We asked if they had anyone else, they did not... seriously? One company for the entire Sacramento Metropolitan Area? I called the company and they were closed on the weekend.

Filing a claim with First American is easy, but the contractors are generally very bad. They are not knowledgeable and often rude. They don’t seem to know how to do the work and often have to come back a second time. I’m having a horrible issue right now with one of them. My refrigerator broke so they sent a refrigerator repairman who came out and said it wasn’t the fridge, it was the plumber. A plumber had to come out but said it’s not the plumbing, it’s the fridge. So now we’re on the third guy and the interactions have not been good. It’s not First American though, it’s the service providers that they contract with. Sometimes they’re okay and sometimes they’re just terrible.

We were purchasing a 10-year old home and we wanted to make sure we didn’t have any surprises, and my realtor recommended First American. I submitted a claim over the phone and I went through their automated system. Then their rep told me what vendor they were gonna use and from thereon I dealt with the vendor. The vendor was fine and the technicians were great. They took care of the problem and it went well.

When I bought the home, the real estate agent introduced me to First American. Submitting a claim is easy with them. But what I’m not very happy with is the charge. Sometimes they come out to my home and there’s nothing completed and I still have to pay the $60 fee. And then sometimes they say that whatever is wrong is not under my warranty but I still have to pay the $60 for them coming out here. I have to pay the $60 fee on top of $1000 that I’m paying already for home warranty a year. So it’s very inconvenient because of the fact that the issue is not being resolved.

We researched different home warranty companies. At the time, I liked First American's monthly price but I'm not all that impressed with it anymore, though. It has gone up again for the fourth year in a row and I'm not happy with that. I'm going to check around again to see if there's something more reasonable. Most of the time my experience with them has been very good. Submitting a claim is typically done over the phone and it's simple as long as I follow it all the way through to the end. I usually hear from the people that are going to come do whatever needs to be done within 24 hours.

The way the First American customer rep described everything made me feel comfortable going with the company. Submitting a claim has been an easy process and the technicians who have come out have been good. Though I have a higher call-out trade fee than I did before, the overall cost of the protection is still lower with First American.

I bought this insurance was very easy. Cost $465/per year, but when I want to cancel them, not easy at all. I have been waiting cancellation for two months. Why I have to cancel that, does not work for me, my ranges and dishwashers doesn't work. I called the service for diagnosis, I paid my service fee each time $65 for diagnosis. After that, they did not repair and replacement, they did not order new parts too. Did not do nothing for me, but charge me $380.38, only refund me $84.62. If you would like to have a happy life, go to other insurance.

Made a claim to replace water heater. Contractor contacted me quickly. No problems there. The problem is that FAHW will not execute your work to the next step until you call and force it. No communication or care. It'll be 3 weeks with no hot water as me and the contractor have been waiting in the PO. FAHW has spent weeks shopping and never notified me they found one until I called meanwhile I'm sitting here 3 weeks with no hot water. DO NOT RECOMMEND THEM. Try another company first.

Faxed them a cancellation that they wanted, but when they took the payment out the end of the month, they 'didn't receive' it. So tried it again, still the same thing. On the phone for an hour trying to email (never got the 'automated' response) and still didn't work. 3 months later, 3 payments later, I hope this is finally taken care of! BBB report also! Make sure you ask for a supervisor and get a confirmation! Hoping this worked!

This is the worst a/c company I have ever dealt with. They do not contact you with updates or they let you know if the schedule has changed. They took 6 days to complete the job and it was July in Florida. No sense of urgency. We missed 2 days of work waiting for them and then the contractor was rude when he was asked about the delay. Can't talk to anyone. You have to leave messages that won't be returned.

I have a washer/dryer combo unit which came with the condo I bought. First time I used it the washer broke. The contractor came out and looked at them, ordered parts which took a week to get. The contractor put the new parts in and it still was not fixed; he ordered more parts. Right after he left First American called me and said they were going to replace my washer/dryer unit, gave me the model number they approved, told me to look it up and let them know if I accept.

It was discovered that circuit board was bad. After waiting 2 weeks for the back ordered part to come in the part was installed. Afterwards the installer did not stick around to make sure problem was solved and had to come back again to replace another part. When all was done it was discovered that replacing product completely would have been lower in cost and much quicker!

My realtor gave First American Home Buyers Protection to me when we purchased the house in 2010. Their claim process was easy. It’s an an automated system over the phone. Their technicians were almost entirely local and they’re very friendly and extremely competent. Based on our experience, I wouldn’t be without this coverage and that’s why we continue to renew it six years out.

I called this company 3 days ago regarding a problem I am having with my AC system. I received an email from them designating a local contractor that was to contact me by close of business the next day. I was never contacted. I repeatedly tried calling the contractor, but got nothing but an answering service and was never called back. Today I called First American to report this. I was on hold for 26 minutes before a rude person (named Oldis) informed me that this contractor was not available and that there was no one in my county that could service me. He told me that First American would try to contact someone but could not guarantee anything. I told him that this was unacceptable and that I was going to look into finding another home warranty company. He told me that this was fine with him and to go ahead. This is the worst service response that I have ever experienced. I still have not heard back from the company.

Submitting claims was very easy, I do it over the phone. The claims rep was very friendly and the questions I asked were answered. The technicians have been very polite and on-time. First American gives great service and is a great product. I appreciate it.

I made a report to First American about a leak. It was very easy to submit the claim. The contractors that they sent out did what they were supposed to and gave me an estimate. But the warranty isn't going to pay anything, and I'm going to pay $100 for that reroute. The bill came out to $10,000, so that's not very nice help. I had a plumber go out there and he gave us an estimate that was higher than the other one that I got. I wanted to call First American because I got another company to fix my plumbing. Overall, it's a good experience I've had with First American. They have always been taking care of what they say they're going to take care of. I'm a realtor, so I always get to talk to homeowners about getting a policy from them.

I am astonished at how many stars this home warranty service has. I don't even know where to start with my complaints. The first time we had to have them come out because our A/C wasn't working, they sent an A/C company with an F rating with the BBB, they "fixed" the A/C because the tech "couldn't find a leak", so they of course had to come back out a week later and another tech said it needed to be welded and that they would have to come back... 3 no call, no shows later and finally we got someone out to fix it. Apparently they just didn't want to do it so they were avoiding it because it was a tough job. Thankfully this time it wasn't the middle of the summer here in Las Vegas, so we were able to wait the 2-3 week time frame it took them to fix the A/C, all while getting completely disrespected by the customer service at the home warranty... I had to call several times for them to get the techs out to fix the a/c.

Received the warranty as part of our home purchase. NOTHING BUT PROBLEMS. 3 separate visits by 2 different contractors JUST TO CHARGE THE AC UNIT AND EVERYBODY HAS THEIR HAND OUT WANTING PAID! They use the bottom of the barrel contractors to repair your home that make every excuse not to fix your problem and charge you 50.00 to 60.00 for a service call.

On the hottest day of the year, our air conditioning went out. I called First American to put the claim in and they said they'd be here in two days. That was Friday, and they would be here Monday or Tuesday. There was nothing that the rep could do about it. Everybody was complaining about their air conditioning going out so we said we’d schedule but didn’t know what day. In the meantime, I called a local contractor and they were out to my house by 2 o’clock that afternoon. They fixed it by Saturday morning and charged me $303 for it. It runs but it still has a leak in it, so I said my home warranty will cover that instead. The First American contractor called me Sunday night and scheduled Thursday to come out. I’m fine with the stopgap that I did. I’m out $303 but that was my choice. I expect that they will be here on Thursday and fix the unit.

By nature I'm a security-conscious type of guy and I make sure that my assets are protected. I did a three-source comparison of home warranty providers after doing an online search, then picked the best of the three, and First American came on top. I have them for a while and I've had no problems nor issues. My Master's degree is in Business Intelligence and I look for customer relations when I interact with people, and the First American reps were aboveboard with their customer relations, attitude, and the way they approached me and handled the situation. I really appreciated that. They were very professional and customer-oriented. They've always been prompt and informative, and worked with our schedule most of the time. The work they did was very good, and if there's ever an issue, they don't have a problem coming back out to address it.

These people are terrible to work with, they have contractors (band-aid) the problems then when it breaks again, another (band-aid). The money you pay them can be put into a savings account and get it fixed yourself. On average i.e. a/c unit goes out, you're looking at a week out to get it fixed, when talking with the contractor. If paying (by yourself) it gets fixed that day.

I put this company on a par with used car salesmen. Their policy sounds great BUT they have denied all 5 claims I have filed with them. There always seems to be something in the fine print that doesn't cover the problem I have with my house. When they accepted my claim, it took forever for the service provider to either contact me or show up and then they denied the claim anyway. The money spent for the policy was wasted! They also fail to tell you that any coverage is based upon the cheapest trash a contractor can buy. Don't expect good service, prompt service, or quality repair parts from this company!

Submitting a claim with First American was fast and easy, and all of their representatives have been very helpful. However, I've had an issue with the latest service, wherein I paid the $60 deductible, but then, I got a bill from First American, which I've already paid. Other than that, working with First American has been really good, and the quality of work was very good as well.

First American came with the house when I bought it. It was fairly easy when I filed a claim and everybody was great. Their technicians were friendly but it took them a long time to figure out what the problem was. They were out here five or six times and I’m hoping that the problem is fixed now.

If I could give no stars, I would. We have been without AC for 5.5 weeks, and over 50 days of over 90 degree daily temps thus far and it's not even August yet. First Am has been trying to resolve the issue for over 5.5 weeks, with 3 different companies alerting us, and them, that both systems need to be replaced. We even paid for 3 additional companies to examine the systems, and all have the same conclusion-we need new units. Inside our house it is 89 degrees. I had to move out 2 weeks ago.

I went into my account at https://homewarranty.firstam.com but magically all of my information from my renewal for 2016 has disappeared as if I never renewed the contract. The only proof I have is my credit card statement which shows the $660 charge, but for security reasons, I am not sharing that. I swear I'm legit! Please read on...

These guys are without question the worst. It's been 2 weeks since I submitted a repair request, and today they finally showed up to do the repairs, with only half of the parts needed. Who knows how much longer it will take them to complete the repairs. But on their customer portal, they show the work as resolved, and have since before the first visit to the house to diagnose the problem. Someone clearly gets paid just to mark things as resolved even if the problem still exists. I guess that way they can claim to 'resolve' problems in very short times, when in fact the repairs are completed.

First American was recommended to us when we were buying a new house and it was probably the best at the time so we got them. We find the claim submission process online to be very easy. Whatever I ask the representatives, they knew or fixed whatever I needed. I’ve had a couple of technicians come over and both of them have been good. Everything gets fixed and that’s all I’m worried about. I'm happy with the quality of work and satisfied with First American.

One of my burners in my electric stove went out so I submitted a claim to First American. They contacted this company and I paid the guy who came out for him to order a part. It was over two weeks and although I could do without the burner, he kept putting it off by making excuses. So when somebody from First American called me to see if the work was satisfactory, I told them that he hasn't done the work yet and that I was still waiting for the part for over two weeks. Apparently, they called him and he got mad because he thought I had turned him in. Then he said to me that he's not gonna fix it and the next thing I knew is he already cashed my check.

My AC went out in my home in the middle of summer. Submitted claim and received information on contractor. Contacted contractor and they were not able to schedule for 2 weeks. I ended up having to pay out of pocket to have someone complete earlier.

The realtor arranged for the purchase of First American for our new home. We had it for a year and then we repurchased. The person who called to help me renew the policy was so personable, helpful, and she went over everything so carefully. She gave me the confidence to feel that it is really a good plan. At this point, I have submitted two claims, and it’s always been good when I talked with their claims rep. The first contractor was really great. I was impressed. In fact, I’m going to rehire him to put new pipes in my house. The second contractor was adequate. When there was a problem with some of the works that were done and I called back to get help, First Am were helpful and nice to me and arranged to have it fixed. They were really cooperative with making sure what had been done was correct. So, I will re-buy again next year.

My previous provider did something I wasn't pleased with so I switched to First American. So far, I like the company and enjoy having their service. Submitting a claim is all good. I get a call within a day or two. If I don’t get called, I call them back, but it’s been okay. The only thing I do have a problem with and it’s what I’ve been with dealing recently is when I’m trying to explain my issue, it would help if their rep had some type of knowledge of what I am trying to explain to them. I’ve had somebody come here about the wrong thing because the rep put in the wrong information.

The absolute worst company I have ever dealt with. This is their game... send incompetent technicians, he did nothings for my AC. Then I call the customer Service, they tell me the claim have been denial by the contractor. I asked why contractor had denial, may I have report and proof the reasons. I have been call two days. Waiting 40 minute and an hours and an hours. Left call back phone #. Finally I got someone call me back. Then he putted me on holding however. I ask contractor to email me the proof and report, I received email from contractor follow the below:

I have been with FAHW for almost two years. I was recommended to FAHW by the real estate agent who sold me my home. (FAHW recruits real estate agents with perks so they recommend FAHW). I honestly may never trust another real estate agent again. May 11 a contractor came out for my upstairs HVAC system. Checked it, told me it was fixed, added some freon, and left. It had been leaking in my attic. I also had a leak in my basement (separate call) which we also thought was an HVAC (downstairs) problem. The AC guys said it was plumbing and not AC. So I had to make another service call which I was charged for. The plumber then told us it was the HVAC. Third call, same problem, FAHW sends another HVAC tech (who I had to pay) who then says "It's plumbing."

What a waste of money. Do not use this company unless you plan to never need them. Wait times are usually close to an hour when calling. They use very unrepeatable contractors that you cannot count on to even show up. I wish I could give 0 stars.

I like First American but the company that they had me dealing with sucks. It took me a month to get my dryer working with them. Every time they come over, they would say, "Oh, we have to order another part." or "It's a cascade effect. We have to order another part." or "It's gonna be a week and we only work between 8 o'clock and 4 o'clock." I'd have to run down to the Laundromat to dry everything. That was the first time they ever sent somebody that sucked. Everything else, garage doors, the furnace, the water heater and all the other stuff they have fixed has been grade-A. I would recommend them to everybody.

When I bought the house, my realtor got First American for me. Within that first year, we had some AC problems and First American fixed it for us. It was a great experience, so I decided to go with them again. I go online to turn in a claim, and it's really simple and hassle-free. A contractor gets in touch with me within 48 hours after I've filed a claim. The technicians had to order parts which was out of their hands, but other than that, it's been wonderful dealing with these guys.

I've had home warranties in the past, and I looked for somebody that offered a little more than what I had. Somebody referred First American. My claims with First American have been taken care of real fast. The technicians have all been really polite and awesome guys. They get things fixed and then go on about their way. So far, their work has been good.

We are first-time home buyers and our realtor told us about First American and we trust her. When I submitted a claim to First American, it was easy and they answered all my questions. They were on top of it so I didn't have to worry if they would send someone out because we had to get a different contractor for our stove and they were able to take care of that for us. After a day or so, the tech contacted me but I didn't like him because he felt condescending. He came in for the knobs on our old stove and changed it. However, it still wasn't heating up so it was something else that was wrong, not just the knob. He was in such a hurry and I didn't like that. But it's been good since the repair. However, I don't turn on the preheat cycle because it doesn't work. It's a super duper old stove and we'd have to replace the entire stove but I didn't want them to pay for that since I will be remodeling the kitchen at some point. Their customer service was great.

I have unfortunately been a customer since we bought our house in May of 2013. The first year, we didn't have to file a claim on anything. Year two, our HVAC went out. It took 1 week to get a contractor out to LOOK AT IT and tell us it needed to be replaced. It took ANOTHER WEEK AND A HALF for them to get out there and replace it (this was in TN July weather mind you). We went a little over TWO weeks without HVAC (two adults, two kids and two cats). Here we are year two, stove component went out, contractor got out there within a few days and was able to replace while he was there. Yay!

I contacted First American Home Buyers Protection Corporation regarding my water heaters leaking. I have 2 water heaters. My garage was flooded with water and the leak also started to leak inside my home. I advised the rep I wasn't sure which one was leaking. First American Home Warranty assigned Providence Plumbing to come out and assess the situation. The plumber came out. I advised the water is leaking from the bottom, he stood on top of the platform where the water heaters were stored. He didn't cut a little piece of the sheet rock to see which water heater was actually leaking instead he assumed that only one was leaking. An invoice was submitted to replaced only ONE of the water heaters. I called the home warranty to question why both water heaters were not replaced.

I've been with First American for years. Submitting a claim is easy and a contractor contacts me within a few hours. The technicians are qualified and everything is smooth and transparent.

I'm into real estate and I’ve gotten some of my clients their home warranties through First American. Our representative, Laurie, is great. I called them the last couple of times to submit claims and it has been fine so far, except for the last one. Right now, I have a little trouble getting a technician to call me back on getting a cement pool pump looked at. They’re supposed to call me yesterday but they can’t seem to find a technician to get out there. I even told them I could give them names of some people. In previous times, one outfit called me the next day when I had my air-conditioner fixed. Another was when Sears called to say they’re coming out to work on the microwave the next day and it took them about a day.

The compressor went out on my air conditioning unit. First American sent out a contractor to look at the unit. They diagnosed that the compressor was dead and that my unit needed it replaced, this part is covered. They also noted that there was no filter drier or fusible disconnect. After the tech came out I looked at the unit myself. I work in Industrial Refrigeration and have a some understanding of home HVAC. I noticed that my refrigerant caps were missing and that the coils were dirty so I cleaned them and purchased some tamper proof caps. The next day I received a quote for $670.00 saying that they could not perform the covered work unless I authorized the uncovered work. The uncovered work was for installing some electrical work, coil cleaning, tamper proof caps and charges for modifications to the lines. They alleged that my air conditioning unit was in violation of a building code and that electrical work was required.

I am on a full force contract with the Contract # ** currently and the property address is ** Way, Dublin, CA 94568. As you can see more detailed description with the service request # ** and your team has failed to fix the issue or never made an attempt to fix the problem (or giving assurance that you are there to help) rather than pushing it back. Since the request is closed without fixing, I created another ticket referencing the same and the new request number ** was closed very rudely.

I purchased my home back in August of 2015. At the time my agent suggested having a home warranty to cover major items and recommended First American. Since it was going to be a rental property, I saw it as a great opportunity to protect my investment and give me peace of mind for the upcoming year. In December of 2015 the furnace stopped working and First American sent out a contracted furnace repair specialist. They diagnosed a possible problem and ordered necessary parts.

Submitting a claim to First American was fine but they have a problem with their bookkeeping because they say that I didn't pay when I did. I had to make copies of my receipt to show that I had paid for a service that was done in May. Then there was another letter on the other claim that was done. So I'm not impressed with their bookkeeping because they don't know what they're doing. On the bright side, they were very prompt in calling who was gonna come here and take care of the situation. Also, the technician who came was fine and I haven't had any trouble since he serviced my appliance.

The previous owner of the house we purchased had the First American home warranty and I continued it as their rates seemed reasonable and they were easy enough to deal with it. I submitted a claim at least three times and I just called and spoke with the rep and they've handled it. I've always gotten a call from the vendor that was coming out to do the work relatively quick like by the next day, and they've always kept their appointments, so I've never had an issue. I think that, most of the time, I've always asked questions and they've always been very friendly and helpful, and made suggestions to help me. The overall quality of work done has been excellent.

First American was part of the closing deal on our home and I just continued on with the policy for convenience. I'm going on my third year in the policy. The process of submitting a claim is painless but I wish they would use different contractors. Usually, within a couple of days a contractor gets in touch with me.

I have First American as my warranty provider for five years now and it's been a great experience having it. I've always had very good experiences with the contractors and they do very good work, except for one time and it was some years ago. The very last time I used First American, my air went out and I told the rep that I really needed my air back on because I had my grandchildren. She got on the phone and tried her best to find a contractor that worked on the weekends. I know she tried her best to get someone out on a Saturday, but she couldn't. She went above and beyond to try to do that for me.

We’ve been with First American for 16 years. Submitting a claim over the phone has been positive in general and the technicians have been fine. The quality of the work has been fair. Sometimes it takes a while to get a service person out here. If I need an air-conditioner, they don’t buy the best quality but what I like is they offer the pay-out option or I can get a check and use my person to put it in.

So far, everything has been great with First American. I've filed some claims with them and every time that the service is done, it's been really well. I gave permission for my property manager to be able to put those claims through so it's super easy to file them. I don't even have to be bothered with that. I just make my monthly payments. We're a military family so I live out of the state and my property manager stays in my home. First American makes it so much easier for me to run it when there are issues. That's not something that I have to worry about with all the other stuff that we have as a military family. It is an awesome program and I've recommended them to people. The investment is worth it and I'm saving more money by paying the small monthly bills than I would have on the claims that I filed.

Know when you use this company, they will approve your claim over the phone. They will make you pay the service fee for their technician to come out. Then they will deny your claim based on pre-existing conditions. They won't have evidence that it was pre-existing, just state that it was their opinion it was pre-existing. Don't waste your time or money with this company. I STRONGLY SUGGEST USING ANY OTHER HOME WARRANTY COMPANY. This company will scam you out of your money, at least that's my opinion.

If something goes wrong in the house, it's good to have a home warranty because it costs more without it. A friend of mine was using First American and had a good experience with them so I signed up. I've had several claims lately and two of them were handled very well, but the last one was not. I put in the request online for it, followed up and the contractor that was supposed to contact me to set up an appointment never did. I tried to call the contractor but my voicemails never got a return call. Then I reached back out to First American and they said that they will be calling me but they never did. So it went on for three weeks and it took a total of one month for our running toilet to get fixed. The contractors have done good work but there is an issue with timeliness on getting requests fulfilled.

I've had the house for a few years now and never had a warranty program for inside of the house so decided it was about time I get something. I priced out First American and they were reasonable on their prices and the initial call fee. I had one of the central units go down and it took about three days to get it replaced. They actually couldn't repair it. They have also replaced a stove for me. Their reps have been helpful in getting me to the right people and talking to the right places that I needed to call when things had to be replaced. They were also considerate of the problems that I was having. The technicians came within a day from the time I filed my claims and the quality of their work is great. In fact, I haven't had anybody come back and redo stuff. Everything has been done professionally and were taken care of within a reasonable time.

The upstairs air conditioner stop cooling late Friday evening. A phone message was left for First American Home Buyers Protection on Saturday morning, July 16 reporting an air conditioning problem. A return call from First American Home Buyers Protection was not received until July 18, Monday AM. Forty-eight later!! The next available service call appointment for air conditioner repair was not until Thursday July 21st! The heat index is in the triple digits. I do not understand how a company gets away with negligence! Health concerns alone should be enough for this company to do right by their customers. Shame on you Brian **!!

I have been in contact with both the contractor and American Home Warranty on a weekly basis for over 3 months now. I am trying to get a whirlpool tub repaired. What good is this warranty if we have a 1 year coverage and we give the contractor a year to complete the work. Might as well not have any coverage. I am out the service call cost and no work ever happens. What a waste of time and money.

This is the most crooked, shady company out there (and that's saying a lot since most warranty companies are bad to begin with). I have called in three different warranty claims and they have found an excuse to deny every single claim and that's despite having purchased their most comprehensive most expensive plan. Their contractors are all unprofessional and they have tried to up-sell us every single time. I will never deal with First American again. Their "claims resolution" team is a joke. They are all in Central America and they can barely speak English. They will put you on hold for 30 minutes at a time and do absolutely nothing. I would rather pay 10 times more and deal with a reputable, professional company than to deal with these shady people. Never again.

Has taken 2 days to get someone here to fix the water heater. He looked at it for 2 minutes. Has to call in to find out where to get us a new one and thinks it all won't be covered! So.. another day or two without hot water! I'm done with this company. Years of paying our monthly payments, this is our first claim. I could have paid for this fix twice by now! No more wasting time and money on them!

Filing a claim to First American has been very good and very easy. Though the first technicians who came out were not very professional or polite, and they didn’t fix the problem, the second one was really friendly, nice, really helpful, and answered any questions we had. He fixed the problem and we haven't had an issue ever since. First American has very excellent customer service and they are very helpful when we call in.

When we purchased our house, our real estate agent set up First American for us. We've had several claims over the phone and they’ve gone very well. It's always been very positive with the technicians and the quality of their work was very good. The only problem I had was, nowadays, I can hardly ever talk to a person anymore. There's times when I would like to speak to someone to talk about the problem I have rather than just having to leave a message and then somebody calls me from whoever’s gonna come out. I'm an old person and I miss the days when I could talk to a human and tell them what my problem was. Other than this, they’ve always gone real well, and people have been out in a day or two and took care of my problems.

I've been using First American for two years now and I decided to stay with them because they’ve been real good. When I submit a claim it usually takes a day or two to be contacted by a contractor, depending if it’s over a weekend. The reps have always been real nice and helpful and the technicians fix the problems pretty fast. The quality of work performed has been excellent. I'm really happy.

So far, I’m happy with First American Home Buyers. When we bought the house, the policy was part of the deal so we decided to extend it, and it’s been good. When we submit a claim, they promptly respond to the call. Normally, the vendor that they choose is supposed to call us within two days, and we haven’t had issues in that respect. The technicians have all been good, professional, efficient, and knew how to solve the three issues that we’ve had. Their work has always been good.

I bought a home warranty for a couple of my properties because it looked like the things in them were not going last. My real estate lady advised me to use First American. It has always been pleasant and easy making a claim to them. I have learned how to do it online which was easy and when I talked to their reps, they were understanding. Within 24 hours a contractor would contact me, although I did have one incident where no one called me back, so I called them. They said that it was sent to the wrong contractor. But within hours, they got on it and someone else called me. The technicians have done what they were supposed to do and their work have been perfect.

First American offered more than the other warranty we had. They covered our appliances and the other provider didn't. My husband usually calls and they listen, understand what we need and take care of it right away. A contractor usually contacts us within a couple of hours. Most of them have been very good but we had one that was not great. He was only interested in collecting the check. He asked for his check 16 times, first thing coming in the door and then every few minutes and I wasn’t pleased with him. But the quality of the work overall has been excellent.

When I first started with First American Home Buyers Protection they were good back then. I've been with this company for thirteen years, and my last two years experience with them has been difficult. This past two weeks my AC has been broken, and until today my AC has not been fixed. The service is getting worse so I need to switch this company because I have been calling them every single day, leaving messages and I never get a response. Finally someone responds and she says "you need to talk to the manager", which I have been trying to reach for the past four days, and haven't gotten a single response.

Almost always, the person that First American recommended was quick to call me back and seemed reliable. I had one incident where the guy couldn't come until the next day because he had an emergency but it was my garbage disposal so it wasn't a huge deal. The contractors also seemed knowledgeable and I didn't have anybody that left a big mess.

I've been a policy holder with First American for the past 12 years since I had my house. I got a home warranty because I own a house and things break all the time, and it's very expensive to repair them. I've stayed with First American over the years because they've been very responsive and I like them. It's very easy to submit a claim. After I file the claim, First American submits a work order, and then it's the contractor that takes forever. Usually, it takes them about one or two days, but in my recent experience it had been a week and I was very unhappy about that.

First American approved replacements and new parts for over 50 people in the Sacramento area, they NEVER paid us back for the services rendered. Please understand this company will do anything to not pay for your appliance or Heating and Air to be repaired and will continue to use contractors that cut corners because they won't pay them what it costs. They use a flat rate and say we will help you get your business started with free leads - call it advertising! They are abusing small business.

First American has been by far the worst company I have ever dealt with for anything. Like most insurance companies they try to avoid paying claims but in they seem to take it to a new low. We filed a claim over 7 weeks ago for broken refrigerator which they could not repair. Every step of the process has been drawn out as long as possible with days between returned phone calls and weeks between service appointments and now that they have finally accepted they cannot repair the unit they are doing everything possible to avoid paying out my claim and blaming the service provider rather than taking any responsibility.

When we bought our house, First American was offered to us. It’s very easy to submit a claim online. The only thing is that, sometimes, the people that are supposed to come to our house don’t call within the two days. I’ve done four claims in the four years I’ve been here and two of those times they’ve called me back within two days. Their work was great quality. Overall, they’re very easy to deal with and have a very economical price. They're a really good insurance company.

Having a home warranty is a smart thing. I can’t do all the different things in the house and sometimes I won't have the full fund, so a home warranty is worth it. I trusted the person who referred me to First American, however, I haven't had any good reactions from the technicians lately. The last company I got, Easy Flow, was horrible. They tried to get me to pay all these extra money I didn’t need to and then they had to come out three or four times before the hot water heater worked. They had to replace a part on it with a brand new one and as soon as I thought it was all over, I got a bill from First American for my co-pay that I’m supposed to pay when they first came out. I already paid it but Easy Flow denied it. Luckily, I have the invoice to show that I paid the $60 cash to the tech when he came out. They are total crooks.

First American has pretty fast service and effective, too. They send somebody out right away. The first time the technicians went out, it was for my ac unit and they filled the freon. My husband was the one who was here when they went out two times and he said the experience was fine. He was also happy with how the technicians explained everything.

We've had First American Home Buyers Protection for seven to nine years, and I haven't had any problems or complaints. When we bought our house, it came with a year's protection. We stayed with them over the years because I thought their home warranty was a good deal. We've had to have several things replaced, so it saved us money and they've always done everything very well. The only thing is, my dishwasher has gone out, so I'm getting that fixed and that's taken the longest of any claims that we've had. But they're having to deal with Sears which is causing the delay.

I got First American to have an extra protection since I'm buying a house and it's also part of the closing deal. I've stayed with them ever since because everything's been efficient and very good. Submitting a claim was very simple. I called the number, someone got in touch with me, made an appointment and took care of it. The parts were ordered and installed and that was it. All in all, it lasted about a week. They were very professional and everything went smooth and great.

First American is a good company. I liked it because it had better coverage as far as no cap limits on certain things. I've only had one claim and it was no problem. Their techs were knowledgeable in their trade, contacted me immediately, and got my issue resolved in a short period of time.

Overall First American is a wonderful company. They have provided me with prompt service and I recommend them to friends for all of their service needs.

Filing a claim is easy - getting a contractor is NOT. Also, somebody MIGHT get back to me in 2 business days? One contractor they picked has been in business for less than 1 year, the next contractor has voice mail that's full! Even to ask for a different contractor could take up to 24 hours! But who needs air conditioning, it's the middle of a heat wave?

I used to be with another home warranty group, but when I read an ad from First American, I called them because they covered some things that the other ones did not. Reaching them through the phone to submit a claim is sometimes difficult, but once I do, everything is fine. I've filed a couple of claims and depending on the situation, I have received a call within a couple of hours. And the longest I've waited was two days. The technicians who came out have been professional and did their job well. I have no complaints on the quality of their work. I've been with them for so long and I would definitely recommend them. In fact, I have recommended them to my sister.

I purchased a new townhome, and I thought that a home warranty would be the best interest to make sure that everything is working properly, and if something were to happen, I could have that covered. My realtor said that she has heard good results with First American, so I decided to go with them. When I submitted a claim, they called right away to set up a schedule. The technicians arrived late but they finished the job, so I was very pleased. Also, they were proficient. They had no questions or hesitations in what was needed to be done. I didn’t have any qualms.

I've been with First American for 13 years and I've been happy with them. I do most of my claims online so sometimes I have to follow up with a phone call to clarify with what the website doesn't really address but 75% of the time I do it myself on the internet. Usually, after two to three days the technician contacts me. They've been really helpful. Every time we've had a claim, they had a contractor schedule a service call. However, I don't like that they have contracted rates for equipment and for repair parts and that usually seems to take a long time. But overall, they have great service.

I had a really good experience with First American. I've always had a home warranty, and got First American since somebody talked to me very highly about them. When I submitted a claim with my refrigerator, the first technician they sent wasn’t so good but the second one was okay, and the fridge was finally fixed. I’m really satisfied.

I've had First American since I bought my house more than 20 years ago and they’ve been good ever since. I didn’t have a problem about submitting a claim. I'll call them, they take all the information down, then call me back with the provider of service. It doesn’t take long. They may take a day or two but the provider will call me within that day. I haven't had any complaints with the technicians' quality of work. When I had a problem with my bathroom, everything went good but First American didn’t follow up like they normally do. I've been waiting for them to call. They dropped the ball a bit on this one. But in general, I would recommend them.

I know that things break down in my house so I got a home warranty. I felt like I would get good value for my money with First American. Everyone's been friendly and able to help me out with my claims. There hasn't really been too much of a hassle and the claims representatives have been fairly nice. For the most part, the technicians that came to my home have been fair and knowledgeable. I like the quality of work.

I have a First American Home Warranty contract. A service technician came out and FA claims the technician submitted a report saying the insulation within the plenum (A/C duct work) was damaged due to water, not wear and tear. I spent over an hour with the technician examining the unit. The parts of the unit we could see (i.e., the cooling coils) were very clean and free of oil, rust, and water. There is no way to see inside the plenum without taking the unit apart. Given how clean the unit looked, I find this suspicious and believe it is a delaying tactic. If I'm wrong, I will update this review. Very frustrated. Please note, the water noted in the drain pan on the receipt is several inches below and not attached to the A/C unit. This is a completely separate issue.

We have been customers of First American Home Buyers Protection since 2013 when we bought our home. Until now, they have resolved our issues without much delay and we have been satisfied. However, our central air conditioning unit has had to be repaired every year, a minimum of 3 times. It is an old unit, but they will not replace it unless it is unfixable. This year, someone had to repair a leak and replace Freon in April.

This is my first home and the AC upstairs stopped working. It's the summer, so it's very hot and even hotter upstairs. I called First American and submitted the claim, an AC person came out to check and wrote their report. The claim was submitted but not before I was on hold for 20 minutes. When I told the rude guy that I was on hold forever; he gave me attitude and said that I was only on hold for 15 minutes. Really, just another bad person at the company. They found the coil that needed to be replaced but it was in another state and they still had to put in an order for it which was another few days. I have 2 young children and being without AC isn't okay. I ended up finding the part locally, yet they wanted me to wait for it being shipped from another state?? No way, how dare they.