First American Home Warranty Reviews

Five years ago, we had another warranty company but they didn't cover anything at all so I cancelled it. Then my friend recommended us to First American Home Warranty. We are retired persons and we may be needing it someday. We'll be able to recommend some of our friends too to make time so they don’t have to struggle with some minor problem. Filing a claim was not difficult at all. We called First American up and the representative was nice and very friendly. We paid the co-payment which is $75 and they sent somebody. The technician came in on time and fixed the refrigerator. Now, the fridge is working.

Our realtor suggested that we use First American and it came with the house when we bought it since the previous owners purchased a year. It’s pretty easy to submit a claim although some of the contractors that they have on record may not fully be able to work on issues like a hot tub or a whirlpool bath which I have. And pretty much contractor that they have can’t work on the issue itself or what’s going on with it. But it’s a great company and the contractors are very professional and usually get here in about a day.

My wife Carol had a condo and she was very happy with First American Home Warranty. So, when we got married, she moved in with me and then we put First American on as a warranty with the house. I haven’t had many issues with them, but when I've had, they’ve been very prompt in taking care of it for me. In my most recent claim, I called First American and they set me up with a plumber. Then an appointment was made. The guy came out, did the work on time and was done very timely. He was excellent and very professional. But the guy who does the billing said he messed up and overbilled it. It was supposed to be $75 for the service call. I gave my debit card and they took $105, overbilling me by $30. I got a receipt yesterday and they apologized for it. Hopefully, the $30 will show up in my account tomorrow.

After talking to several different home warranties, I liked the package that First American offered and the rate was good. The claim process was simple. I called in and the representative was wonderful. I told them what my situation was and a couple of hours later, they texted me a contractor. They gave me his number and said I could also call them if I wanted to. I called him and got everything set up real fast.

My landlord uses First American, so I only use them. When I have a claim, I do everything online and it's fairly easy. I'm savvy when it comes to their website's interface and I've never had any issues with it. When I submit my service request, I get an email saying it has been attached to the contractor. Then First American usually sends out a technician within 24 to 48 hours but I'm typically more proactive in reaching out to the contractor myself before a contractor calls me to schedule.

I’ve had First American Home Buyer’s Protection for 15 years and we've had four contracts with my daughters and granddaughters. We have to call in to submit a claim and though we might not get somebody to come out for 5 days, we’ve had a good experience with them so far.

I pulled First American HB Protection up using a search engine and when I called them, I liked their price compared to other companies so I decided to work with them. I specifically said I wanted a sump pump covered. We have lived in the house for seven years and made it a rental so we didn't want to have any sump pump issues just as we moved out. So I asked about sump pumps and the person said that sump pumps are covered. It turned out that even though we call it a sump pump, the actual name is sewage extractor, but I didn't know the terminology. What they cover is something a cabin would have in a well and it pumps up the water.

Getting a home warranty would be a good deal for the things that we had going on in our home and so we got First American. The experience was really good when submitting a claim and I had claims for the refrigerator, microwave and washer/dryer. Then, I also had a very good interaction with the technician who came to fix my washer and the quality of work performed is very good as well. We're very pleased with First American and they're the value for the money.

A bad outlet caused a power surge. Power surge fried my stove. They covered the outlet being repaired but won't cover the stove because they don't cover "consequential damage." Complete rip off. DON'T GO WITH THIS COMPANY!! Then I called to have it explained to me, and was told by Roland that they won't do anything about the stove. I asked for a supervisor and he said he was the highest rep in the company, and they don't give out call reference numbers.

I was spending too much money taking out warranties per appliance at Sears and my daughter recommended First American home warranty to me. She thought it was something that we could probably benefit from and wouldn’t cost as much. I usually call First American when submitting a claim and they tell me they’ll get back with me in about 24 hours, and we’ve never had a problem. The most recent claim was my refrigerator and it has been fantastic since the repair. First American performs, and they call back and they get right on it which really pleases me. They’re dependable, truthful, and they do excellent work.

Our friends said that they had bad experience with another insurances. So, we decided to try out First American Home Warranty. So far, I've only done one claim and I went online to file it. Their online process was easy and straightforward. Also, our technician was fast. He came, he fixed the issue and he left.

The sellers of the home had to buy a warranty for me when I bought my home. First American was the one I chose just from looking online and they're the recommendation of my realtor. I submit my claims online and it's been fast and easy. I’ve had a few claims with them including the most recent one for two ceiling fans that were out. A couple of claims took a few phone calls as they were more complicated issues. And the quality of the work done by the contractors who have been sent out is good. My experience with First American has been good and the warranty has more than paid for itself.

I have home insurance and when I call them, First American is the one I would have to call to get a work order completed. I had a fine experience with them and submitting a claim is simple and easy. My home insurance told me that I could either call First American directly or they could contact First American to let them know and First American would then reach out to schedule an appointment. I ended up calling First American directly, left them a voice message, and they called me back within less than an hour, which was really quick. The guy I spoke to was one of the plumbers who came to my home and he told me that they were on the road and that they can make it the next half an hour, which was convenient and worked out perfectly.

I'm a new buyer of a home that has a pool and spa so I asked for the pool and spa equipment to be covered. The policy with First American Home Warranty states that the circuit board is covered under the pool and spa. And then when you start reading what is not covered, it says any computerized, pneumatic or manual management systems. Management system tells the pool pump when to go on and off, and run the filters. So, when the circuit board went bad, First American automatically resisted, "No, we don't cover it." And I said, "Well, I don't understand why because if we have a computer and the circuit board isn't working, the computer doesn't work once I put a new fuse in the system." The circuit board booted up and when it was plugged in to the non-manual circuit board, or the manual circuit board because evidently there's two, it blew the circuit board again.

I had a leak in my sink and I couldn’t find it underneath. I called First American and the guy who came out here was a real good guy. He told me what it was and because we have hard water in Nevada, the leak was inside the actual faucet. But it was internal on that and it had eaten up the stuff inside, almost some of the metal. Mine was a Moen and he said he could take care of it in 15 minutes. So I paid the $75, which I always had to pay upfront. That was also the first thing they'd asked for. Then he couldn’t do anything because for whatever reason, First American didn't cover a faucet and he was not allowed to work on it. So I ended up having to call another plumber. Then, I went to Home Depot and bought a new thing because the water had set down on the bottom. I had to firstly do the demolition, which hurt my right leg, then I went back to Home Depot to get the new boards because the ones I had had been soaking in water.

I have had my warranty on my main house for over 6 years and this house for 2 years. I got my 2 brothers and my parents with this company including friends and neighbors! I've been sent to claims resolutions but we always worked it out. Minor stuff! But now I have a major problem with the outside a/c condenser. Around July 2016 we had a service (Air-it-Cool) call and they fixed a leak by spot welding the coil. I thought that was substandard practice but it was blowing cold so I was satisfied. Then in Oct. 2017, another service call (Air-it-Cool). This time a faulty start-up capacitor. Worked until April 2018. Started blowing warm again! We called for another service call (our third) and they sent out their tech (Total Air). This time he said the the coil on the condenser which sits out in the backyard had a pin hole leak due to pet urine. The claim was denied. Damage by pet urine is not covered.

My water heater broke 2 days ago, this company is full of liars! They said in the contract if an emergency happens they will respond within 24 hours, it was almost 48 before anyone came to the house to even look at it! Called after the first day and they cancelled an appointment saying they wanted to find another vendor so they could get water back to my home, they didn't find anyone else but since they had already cancelled the appointment I had to wait longer for someone to come. I called AGAIN and the guy on the phone said bluntly that they didn't honor the contract terms and would be there when they got there. I don't know if these positive reviews are employees, bots, or just liars but this company is terrible and I wouldn't recommend them to fix my dog house!

I just recently purchased a home, and the homeowners purchased supposedly the best warranty that was offered through this company. I have experienced nothing but dishonesty and frustration. I had a major plumbing issue where my shower wouldn't turn off. The water was constantly running. It took them two days to send a plumber, who was incompetent and not a license plumber removed the shower handle, and then told the warranty company that the handle was broken. The warranty company then refused to fix my shower handle or replace it stating the item was broken. I had to send pictures and practically prove to the warranty company that I didn't break the shower handle. The plumber took it off to "see what was wrong with it". Then the company had to send another plumber to confirm the shower handle wasn't broken. That item was proven and the shower handle was fixed.

My wife told me about First American and the warranty came when we bought the house. They're very reliable, admirable, and I didn’t have any problems with them. They’re very good in their work. I had two techs out in two days for two different claims. Both of them were for plumbing though and they fixed what they were told to fix. The work they did was quick, very good, and amazing.

I was searching for an affordable home warranty because I had one which was paid for a year when I bought my house and when I went to renew that one, it was really costly. So, I shopped around and I found First American Home Warranty myself. However, I was very disappointed with the claim I just submitted and I’m not sure if I’m going to stay with them.

As a new homeowner, one looks for this type of warranty to give some assurance against unforeseen failures in the first year. But #FirstAmerican has demonstrated bad faith, obfuscation, and unresponsiveness in my current experience. The technician they sent to look at my dishwasher told us the machine was not repairable, that they should replace it. The warranty company told us that it required maintenance, and maintenance was not covered. I tried to discuss this with the company, but they refuse to share more details of the technician's report, instead focusing on the technician's observations that there was sediment build-up in the dishwasher. In fact, the small amount of sediment in the dishwasher is NOT the cause of its poor operation - the water distributors need to be replaced (at minimum) - and maybe a few other parts. The technician concluded too much needed to be replaced, so he didn't recommend this.

The coverage is good for a first-time homebuyer. We continued it from the previous homeowner and once we had some pricey charges that were paid for by First American, we decided that it was a good deal for us as a homeowner. Previously, I had put in a very detailed negative review online about one of the previous technicians. They tried to get me to pay some extra money at the end of the repair and I never heard back from First American so I was disappointed. But the technician who came out most recently was very nice and efficient. The online portion of submitting a claim is also very easy. The representatives have been a little difficult at times but once I talked to a supervisor, they were understanding.

First American Home Warranty is a good company and they stand by their work. We have been with them for four years. One time, we had problems with our washer and it took them three months to get it fixed. But before we renewed it, my husband spoke with the person and told them about the problem with getting the washer repaired. She assured us it would never happen again, and it’s true. We had good experiences since then. Also, the claims process has been easy, their representatives have been fine, the technicians who came to the house have been excellent, and the quality of the work done has been great.

The marketing material is very deceptive. It gives the impression that your home is covered. The reality is, if anything major goes wrong, there is some tiny print excluding that item. And if you miss the exclusion in tiny print... they will charge you for the service call to point out you’re not covered. Every phone call is miserable. The reality has set in that the only thing actually covered are things that are cheaper to fix than the actual service fee. It has cost me more money using this “service” than it would have if I had figured it out on my own and called a handyman. It’s frustrating that my realtor suggested this company and I’m more frustrated having this warranty than if I didn’t have any.

I may have signed up for First American Home Warranty back when I bought my house in 1988. Many years later, I got a special offer to come back. It was also recommended by the home seller. I came back and have continued since then for the idea that things are protected by today and it works. In submitting a claim, I use the website but sometimes I seriously can't quite get a hold of the contractor and schedule an appointment. It varies by contractor though. My most recent claim was fast and smooth. I filed the claim and talked to the contractor within two hours. I got an appointment for the next morning. The contractor came on time and fixed the thing right away.

When we bought a house, I found out my ex son-in-law works for First American when he told me about it. It’s worth it to me and I don’t have to buy all the different warranties from all the different companies. Submitting a claim to them is okay but it works better when they have the more local people. I initiated the claim online and then I called up the contractor. The first time, the contractor was quick in getting here and it was good. Then he noticed another problem and it got to be a big deal this last time.

I have a simple leak with my shower and First American has been in my place four times but it's still leaking. They spent a few hours on it yesterday and left a mess in the shower. My wife cleaned it up and five minutes after they left, the shower started leaking even more. It looks like they are looking for some cheap solution and they tried to untie and changed something. I told them I was not going to pay $75 every time they came out. Also, they showed up when they wanted to and called me about 15 minutes before they did. But I told them we were not at home because my wife and I were working. Then we had to stay from 1:00 to 5:00 and wait for them.

I bought an older home and I looked at getting a home warranty for a safety concern. My real estate agent mentioned First American HB Protection and it was what was recommended to me. Submitting a claim had been really slow in the past, but most recently, the service has gotten better as far as response time and the claims process has been fairly easy. I’ve had a dryer repair and it was a simple belt that was fixed and the technicians couldn’t do anything for me. They wanted me to wait another seven days. I still had to pay for their service and I got nothing out of it so, that one was not so great. On the other hand, I had a well issue recently and filed the claim about 5:00 in the afternoon, and the service company was at my house by six. That one was fantastic. Some of the companies that First American uses have been really good and some of them have been not so good.

We got First American HB Protection for my daughter's place and we were very pleased with them. The realtor told us about it and recommended a home maintenance package for single women. We had one claim for a plumbing leak after we bought the place and our interaction with the claims rep went fine. We called them and they sent out a very good plumber in two days, and the quality of work was excellent. I paid the guy $75 and he went about his business.

Getting the insurance from First American Home Buyers Protection was part of the deal when I bought the house. I’ve had the coverage for two months now and submitting a claim with them has been a terrible experience. The amount of time that I had to go through on the voice recognition over the phone took forever. Then the technician they sent out didn’t fix the problem properly and I had to call First American again to have somebody else come out. And this issue has been going on for a week now.

I paid $160/year extra to have pool equipment covered. Oh no they didn’t. 2 examples: 1.Filter pump. Couldn’t get anyone to show up... so I had to pay my own guy to do the repair. 2. Heater. First American EXCLUDES the heat pump repair - which I discovered is the typical repair to fix a pool heater. What a SURPRISE!? Pretty clever. Great way to get out of paying claims. EXCLUDE the most likely repairs. CHOICE Home Warranty now has my business. Costs less. Better coverage. Good luck all!

I've had First American HB Protection when I first got into my house and I hadn’t had problems since. They made submission of claims convenient where you can do it online and that's what I always do, and it’s much better that way. They give a claims number and they let you know who you’re going to be dealing with and who’s gonna come out. Those people usually call within 24 hours. If I have a claim today, I’d go online and pay my fee. I don’t have to worry about giving it to the service people anymore. Most of the people that they have sent out had been very good and I was grateful about that. So, I pay so much and then they pay so much and they were very kind people. So far, their performance had been really good. If the work is not done correctly, they get you someone else. You just have to let them know. Overall, I’m satisfied.

Sent Ridge Electric out who assessed that I needed a heater/vent/fan in my master bathroom. Ordered replacement and came and installed. BUT the vent/fan/heater was smaller than the one they replaced. Ridge Electric told me First American would send out sheetrock contractor to fix the 2 inch gap where the fan was the wrong size. First American sent sheetrock guy who said the fan is too small - just need the right size installed. After numerous emails and phone calls (of which you get cut off 3 times after going through all the options to get to talk to someone) the supervisor indicated that my warranty said they DID NOT HAVE to match the size - only the capacity and function.

A co-worker has First American Home Buyers Protection. And then when I bought my townhouse about 14 years ago, she told me about them. I got them after that. Submitting a claim has been very easy. When I first got the warranty, I would call in. But then when I got familiar using the website, I usually submit an issue through the website. It takes about a day or two until a contractor contacts me. And there were some contractors who have called me more quickly than others. But they have always been very professional and polite. And I've had no problems with the quality of work they performed. It's all been done to my satisfaction.

Jokes in the subject line aside... Two quick things to note: 1) I haven't worked with any other home warranty company before - so FAHW could be the best within a terrible industry and 2) I probably got my $795 value in repairs. However, the customer service process was so unbearable that I ended up paying $1,200 out of pocket for a repair that was clearly covered - and that was never refunded. The long story short is that it is abundantly clear that FAHW's system relies on a tier of virtual assistants who do not have the authority to make decisions - only to relay the information on the pamphlets that are in front of them. Simple repairs like fixing a faucet would take 2-3 hours of my time to coordinate. My property manager would call me and say FAHW wouldn't talk to them. I would then have to call FAHW to get the repair authorized, call the contractor (because FAHW gave them wrong information every time), then call my property manager back.

It's easy to submit a claim with First American Home Buyers Protection unless I want to request the certain contractor in our town. Sometimes I have to call them to do that and I can't log-in. That's a little irritating but other than that, if I fight for it, I can make it happen. I live in a small town here and I know the contractors, so I usually end up calling them myself and ask if they got the claim yet, then they'll come out. If I get a good technician, I request them again. And so far, so good. Their customer service was good for the last couple of calls I had, but the overall quality of their work has not been okay. Nonetheless, I would recommend First American.

We have been with this company for a while now. I don't understand why is this company continue to hire these non-professional technicians. I have to continually call this particular technician to schedule for him to fix my refrigerator. I should have known he was a non-professional with a Gmail account. He did not have a receipt book for my 75 dollars I gave him. This is not the only bad encounter I had with First American technicians. It's pretty much constant.

Purchased the home with this First American Home Warranty at the end of June 2017. Around August we started to experience problems with the AC running non-stop and not cooling the home sufficiently. The home was recently re-insulated with foam in the walls and attic insulation. But on hot days the AC would run all day and never get down to 76 F where we had it set. First American sent out a technician 2 weeks later due to two cancellations and on a cool day which cost me $75.00. He inspected the unit and said the AC was old (28 yrs) and although not cooling as well as it could was operating normally so there was no warranty issue. My electric bills argued differently.

I've been in the banking industry for over 40 years so I knew about First American Home Warranty. I've been using them for six years for this house and eight years in my house in California. They've always done right with me and if it's necessary for me to file a claim, they make it easy. I submit my claims over the phone and they're quick to respond. The reps have been very knowledgeable and they know what department I should go to or they put in my claim the way I requested. And if it's wrong, they'd clarify it and put it in correctly because maybe I didn't know the terminology of certain things. My interaction with them has been very good. The technicians who have come out have been very good too and I haven't had any problems with the quality of their work.

We knew some people that were on the First American HB Protection plan and we got them by their recommendation. I typically file my claims online and it’s pretty easy. The technicians that they send are very professional and do their job. My experience with First American is so far, so good and I hope it stays that way. It's a quality company and they stand behind their work.

After plumber repaired water leak in pipe and left a 5 foot by 5 foot hole in my ceiling 03/16/2018, I contacted First American Home Warranty to send someone out to repair the hole at least 4 times. It's 04/17/2018 and still looking at this same hole in my ceiling, not good at all. Thanks a lot First American Home Warranty.

I believe in home warranty and we've always had one. We are with First American and whenever our issue is covered, they handle it. We call them for claims since it's sometimes easier than submitting them online and because I want to talk to a real person. Our most recent claim was for a pool pump and it was straightforward. The pump was leaking and they fixed it. However, there has been a few times where we've had things that we thought were covered but then when we go back and look at the contract, they weren't covered. And so homeowners need to make sure that they completely understand what's covered and what's not and that what they're covering meets their requirements.

I needed something to protect my home from anything that could damage it. A friend of mine then referred me to First American Home Buyers Protection. Submitting a claim is very simple. I call them and they help me fill it out. I can also do it online. However, I do it on the phone and make sure I complete it right than being online. And it doesn't take long to get hold of a person. They come in a couple of minutes. The technicians usually make a call within a day and it depends on what direction before they get to my home. One came from Maryland and he was there in the nick of time. Other than that, they are excellent people and I feel very confident in the quality of work they do. Overall, First American has been outstanding to me and they were very helpful.

First American Home Buyers Protection is still working on my claim, but they are back out and they are wonderful. I like that I don't have to worry and I always have a repairman. Sometimes, I get a great agent, sometimes, however, I get a bad one. But, overall, they are good. They did not charge as much and it seems like sometimes, every year the contract goes up a little bit, but I continue to pay it because I do not want to not be without them. I have had them for 18 years and I will probably have them for another 18.

I've been using First American for about three or four years now and my latest experience with them was great. I'm a realtor and I know that systems break down. I use First American all the time. I usually submit a claim over the phone and it takes a lot of time. I recently filed a claim for a garage door spring and I had a great interaction with the technician that came out. Also, his work was excellent.

My last experience with First American went very well and things were taken care of without any issues. Their rep did an outstanding job and did it quickly. He was very good and we've had no issues in the last couple of years. I will be renewing with First American in the coming weeks.

I've been with First American for two years now. They were given to me as an option for insurance when I purchased my house. I usually file my claims online and then a day or so later, someone would contact me and tell me that they’ve appointed a contractor. The contractors come by, do the work and have been nice. Then usually, First American would call back and make sure everything was done correctly and that there’s nothing outstanding that needs to be taken care of.

First American was the home warranty company I had originally when I bought the house and have been with them for about five years now. Submitting a claim is easy as I just go online and submit it. It’s a lot better than what it used to be. Navigating their website is very simple too. The people that they use are great and they pretty much knock it out on the first go, but we’ve had a lot of stuff done and for some of the bigger jobs, they’ve had to come out a couple of times. Like when our washing machine was out, it took almost two weeks for somebody to come out from Sears, and it would have been nice to have a little more flexibility with getting someone else that can do the same job out sooner.

When we bought our house in 2008, First American was included as a home warranty for the first year that we purchased it and then we renewed every single year since then. It is an old home and we need to have some protection. We stuck with what we knew pretty much and we like First American. Also, we are satisfied with their service so we continued with them. When we've had to replace things or get things worked on, they were fair. I would recommend them if people were asking me about getting a home warranty or asking specifically about what I think of the company.

I’m so glad our real estate agent recommended First American Home Warranty to me. We automatically signed up as soon as we bought the house. We've had them for five years now and submitting a claim has always been great. I just give them a call and they start the ball rolling. Then we communicate through email as the work progresses. They're easy to get a hold of and I wish everybody was more like them.

First American has better coverage and I first heard about them through a friend. My wife takes care of submitting a claim and it's mostly done by talking with someone from First American. Their contractors usually come out quickly and the quality of their work is usually good.

Horrible experience with trying to get information on a plumbing coverage. I've spoke with a claims resolution manager who gave me unsatisfactory information. Upon investigating further more and speaking with somebody who supposedly holds a position above the mentioned supervisor, I received different information which was acceptable, however promises were made to me and were not kept. I hope the conversation was recorded for the purpose of reviewing it. I am very dissatisfied with the way this company is conducting its business.

We just bought the house and we already had First American Home Buyers Protection through the people who had the house before us. We have the coverage for six weeks now and it was easy to submit a claim to them. They were also very easy to get in touch with. We've called three times and it took one to three days for someone to come out to address the issue. The people that have come out has been very professional and we've had nothing but great experience with them. When we had an issue with the leak again, I called and the same guys came out and they were nice. They explained exactly what they did and we have not had any problems since. They have fulfilled our expectations and the quality of the work was great. We were very pleased and we were talking about continuing to use them even after it expires.

We purchased a home in Arizona and the warranty with First American was offered as part of the purchase. And after my husband died, I felt that having the warranty was awesome because I was moving to a new area where I didn't know any workman. It was a good way to be sure that I got good quality workmen and that they were safe in my home. And so I kept it up when I moved here. Also, I was forced to use the house in Arizona as a rental for a while and I kept it up on that house also, and it worked perfectly for me.

I like First American's price. It was better than the others and I've had them for two years now. We've only put in one or two claims, but the experience was good. We filed it online and they were prompt in getting back with us. The contractors who came told me what they were going to do and what the price would be. Everything was copacetic.

I've had problems with First American Home Warranty in the past, but this time it was fine. They did a good job. The contractor was good. They were professional and they were on time. They also cleaned up after themselves.

I have several rental properties and a home warranty will help me with the repairs. I looked at other home warranty providers but First American was better. I usually submit a claim online and their website is very easy to navigate. Their claim process is good and it takes 24 to 48 hours for a technician to come out. However, I get a lot of excuses from the technicians in getting them to submit their findings and the time it takes to get the parts to do the repairs. Sometimes they don’t tell First American what the problem is and what parts they need to order. Then they'd say it was a big backlog of getting parts but I’m not sure if that was true or not because sometimes it’s not that way with certain items. Other than that, I have no problem with First American. The quality and service are good and they respond back to me in a timely manner.

First American was convenient and I've been covered with them for two years now. I submit claims online and it's easy to navigate their website. Usually it takes 24 to 48 hours before a contractor contacts me. They're good service people and they've all been fine. I had a couple of claims recently, one for a water leak and one was for a washer repair. It took about a week for each of them to get fixed. First American is a good solid company and my experience with them has been great.

I asked the seller of my home to purchase a home warranty. My inspector noted a small leak at downstairs bathroom. Once we had lived in our home for over a month, the drain slipped in the upstairs bathroom. They are using the small leak, in a different bathroom, in a different part of the house, to call this a "pre-existing condition." I even had my inspector contact them to correct them, and it didn't matter. It is all a con! They won't even let me talk to a supervisor. They put me on hold three different times for over a half hour each time and no supervisor ever came on the line! DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!!

This company has no problem collecting your premium every month, but when it comes to doing the right thing, they don’t. They have contracts with horrible unqualified companies that work with them to lowball repairs or replacement to force homeowner to pay out of pocket. It is a scam at highest level.

First American Home Buyers Protection was already part of my contract when I moved into the house and I've been very happy with them. In fact, I just renewed my contract with them. I’ve been pleased with their timely action to my issues and I’ve had no reason to seek out other companies. When we submit a claim, we either call or go to their website and tell them what’s wrong. And then they'd get in contact with a contractor which takes no longer than 24 hours. They’re a liaison between us and the contractor. And then we pay the contractor the $75 fee and that’s done. So far, everybody has been very helpful and knowledgeable. I had quite a few problems when I moved in and anybody that they have sent has been professional. As a homeowner, it's an important thing to have First American Home Buyers Protection. I’m lucky I have them.

There were big Ziplock bags in our refrigerator's freezer and the door did not shut well because of them so everything thawed out. First American got somebody out to the house in a couple of days. The guys came over and they knew what they were doing. But the fridge actually fixed itself because I just unplugged it and it reset itself. Still, I was really pleased with the service and I'd recommend First American Home Buyers Protection.

I looked into a home warranty for the coverages that they were covering and for the positive things I saw. I did some research online and found First American. I’ve had to use them quite a few times and when I submit claims, my experience has been excellent. I file the claim online and then, they call within 24 hours, set up an appointment, come out, and evaluate it. The last time I spoke to a claims agent, they were very good and followed through very well. And the technicians have all been good. They tell you what’s wrong, give a certain amount of time they’re going to repair it, fix it, and move on. My wife handles it if it’s an appliance and she usually requests the same company to come out each time and the same thing with the pool because we had good luck with them. First American always allow us to do that, so it worked out fine and they've always taken care of me.

My daughter said that I should have a home warranty and based on her recommendation, I went with First American. I filed a claim over the phone for a microwave that was messing up and the process wasn’t difficult at all. The reps on the phone and the technicians who came out to fix the appliance were nice. Everything was just perfect. I did recommend someone to First American. I told her about the experience I had and that she should try them because they are really nice. So, she took me at my word.

I looked into acquiring a home warranty due to the age of the house and also for protection. I file claims by phone and submitting a claim to First American Home Buyers Protection was very easy and I was very much satisfied. My interactions with their reps were fine and they were excellent. I had a recent claim for the water heater and the contractor who came over was very polite. They did their job and we had the water heater replaced. If I know somebody buying a house, I'd tell them to get First American. We would definitely recommend it.

The house that I bought was and would continue to be covered by First American Home Buyers Protection. It was the seller’s choice to have the coverage. I have submitted claims and those have gone well. I generally call them and I personally prefer to talk to somebody. Also, the interactions I had with the technicians were very good. I would suggest to anyone who is inquiring that First American is beneficial because whenever we purchase products, they are warrantied for a certain time. First American will pick up the coverage once the manufacturer warranty is already expired.

I'm a real estate agent so all of my clients and I have had First American for forever. Every home that I sell or buy, I recommend First American versus others. But, I'm not satisfied. Their office is not on top of their job, and it’s not the vendors. First American doesn't take good information down. They bill you when you shouldn't be billed. They also have poor record keeping. They did this to me three times wherein they charged me. I paid the contractor and it took two months to get that straight. Also, I called about three items and the vendor only gave me one. When I told them that two of my AC's weren't working, the vendor that came told us that they could only service one because they were only told one.

First American was already with the home when I moved in about 10 years ago so I just kept it. I stayed with them because I have had great service. When I submit my claims, I used to do it on the phone but it was extremely frustrating because I like to talk to a live person and it prompts on what my issue was. Then, I say it but they go, "I'm sorry. I didn’t get that." So, that drove me crazy. The last claim I recently put in was done online and I'm seeing the contractors on Thursday. And First American's online process is good.

I wanted a warranty so that in case something went wrong, it would be convenient for me and the cost would be good. I knew someone that used First American and I liked their coverage and cost. This is the third year that I've had them and I like the convenience of having their warranty. When I submitted a claim with them, their process was very simple. The technician who came was very professional and polite. I described the problem in advance so, he was prepared with the part that I needed. He did it really quick and everything worked great. The quality of the work was excellent and I was very happy when he left.

First American Home Buyers Protection was sold by our realtor when we bought our home. We’ve had the service for eight or nine months now and we’ve filed claims before. They've been done over the phone and it takes a minute or two to get through to somebody. The first technician that was sent out to my home was okay but he never returned. Then the guy that took over the job from the first guy was very good and knowledgeable and he fixed our problem. And then the last guy we had out fixed our problem and he was great. We’re looking forward to being covered with First American for another year at least and I would recommend my friends to pick up the policy.

After getting contact to new employee from First American, Ms **, things changed and while the plumbing company remained rude for the most part, Ms ** from First American did everything on her power to get repairs completed with a reason, we agreed to charge a sum of money to me for repairs and we finally had it completed and seems to work according to needs. Wile plumbing company I still have no sympathy for them I would like to change my rating for First American to 3 stars, and keep in mind that Ms ** earned them for the company, if I was rating her would give five stars. They must be proud of having an employee like her fixing other people mistakes and rudeness.

I had two repairs done with First American on the same day. The gentleman who came out to repair the springs in my garage door was very nice and very thorough. He was in and out and my garage door opens really great since then. My other claim was for my garbage disposal that just stopped working. There was no noise, and I dissected it. I know how to set the toilet and do all those kind of repairs, but I could not get my garbage disposal to work. I filed the claim and I had been out of town for a month working on business, and I came home to a very rude letter from First American telling me that because there was kind of a metal stuck inside the garbage disposal that they are not going to cover it. It was a tiny little piece of metal that looks like the backing of earrings but smaller.

I have had First American for over two years now. Generally, I am happy with the company. Everything is satisfactory except when I initiate the claim. I had to speak to the recording, not to a real person, and that’s very inconvenient. I had a claim for refrigerator stuff and the technician had to come back a few times for the same problem but he was very helpful.

Submitting a claim has been quite easy. I just go online, and the interactions with First American claims reps were easy as well. It's been simple and quick too. The technicians have always been professional and got the job done within a day. And I feel very good with the quality of their work.

My experience with First American has never been a good one. Their people take forever and even if it’s a 24-hour emergency, it still takes four days. You get put on the disclaimer note that they’re only gonna get paid $75. So, they take their sweet time and don’t come out. So I don’t even want it anymore. I’ve been thinking about cancelling it because I’d rather just pay a plumber to come right away instead of waiting for four days. First American will put you on the back burner.

My microwave needs to be replaced. First American Home Warranty contracted with Sears to replace the microwave. Without my knowing, Sears had the microwave delivered to my house but I was not home as I was not aware of the delivery and I am unable to be there during the week. They made arrangements for the technician who would be installing it to pick up the microwave at the warehouse and bring it with him when he was to do the install. When the tech got to the warehouse they didn't have the microwave so his time and mine were wasted.

My experience with First American Home Buyers Protection has been great. I heard about them from the homeowners I was buying the house from. They gave me that year’s protection plan and when the year was about to be up, I checked into it. I didn't know about home warranties at first though. It was explained to me how it worked and I figured it would be great to have because it covers all my appliances. All I have to do is pay a service fee for a technician to come out. I googled First American and saw the rates people were giving them. First American was the best out of all the reviews so I decided to pick it up and keep it.

Another home warranty company in the area was having some financial problems and were not taking care of the people in the way we felt they should be taken care of. I discontinued that policy and went with First American. People I knew who were satisfied with them recommended them and I’ve been with them since. Also, I'm a realtor and I do my escrows through First American. Some of my clients had them as well and were satisfied with them.

When I purchased my first home, I knew that a home warranty was something that I needed to protect myself. I’ve been with First American for so long now and I’ve been submitting claims online lately, which has been okay. However, the vendors haven't been getting back to me right away, and a couple of times it’s been several days before they’d call and schedule an appointment. And I’ve had to call First American back to let them know that no one has called. Nevertheless, the technicians who have come out have been professional and helpful and have, for the most part, provided solutions to whatever issue has been going on.

When we purchased the house, First American came with it and then we renewed with them. We were first time homebuyers and we wanted to protect ourselves as much as we could. Submitting a claim with them can get a little tricky, but there's no easy way to get through. You've got to go to a switchboard and talk to an automated machine that doesn’t work well. And then by the time you get to a person, you're so frustrated. The wait times can be significant. Sometimes, there can be a language barrier in submitting a claim or information, and there's just lack of knowledge based on what's needed at the home.

When we bought our house, First American Home Warranty was included in the purchase. We had had a different program at our previous house and we were fine with it, but First American seem to cover the same thing with a little bit less deductible so we thought of keeping First American. We usually submit a claim online and it's easy navigating their site. All the technicians we've had did an excellent job. They were professional and did their job quickly. But one time, First American had some other issues in a particular week and it took them quite awhile to get the claims resolved. Other than that, they usually get to us within two business days. They also seem to have reasonable prices and we used them all the time so we've got our money's worth.

Our experience with First American has been a hit or miss. We have a pool and there's a lot of limitations on what is or is not covered, then half of the stuff that goes on with it is never covered. Also, we had some items which we had them repair repeatedly because the repair doesn’t really stick. For example, I had an oven door that kept falling off. The first two times, they sent the same person out and he wasn’t sure what the replacement part was going to be. It wasn’t until the third time that I finally required they send a different vendor, and that vendor was more proactive in trying to find a more permanent solution as well as the replacement part that was needed and then replace it.

I've had a warranty with Fidelity before so I always had a warranty on my properties. My wife knows one of the escrow officers at First American and we decided to switch because she recommended it. This is my second year with them and right now, I have a garage door claim. They came, fixed it, and charged me a ton of money. Then the garage door had problems again last week and I still can't get anybody to come out to fix it. It has been a pretty poor experience. My experience with Fidelity was much better and I've considered moving back because of the service I get with the contractor and how long it takes for them to come out.

Whenever I submit a claim to First American, I do it over the phone and they take care of it. Their claims reps are very professional. They put me in touch with someone who would take care of the issue and they gave me a telephone number to call the contractor if I wasn't called within 24 hours. But generally, the technicians come out the next day and I've had no problems at all. They were very professional too. They did what they were supposed to do and were out in no time. I’ve been very satisfied with First American and they've served us well.

I like First American Home Buyers Protection. I have had them for a number of years now. When I had some problem with my electricity, I went right there and paid. Without the contract, I could not afford it. With this right here, I know what I’m paying, and I know what they are going to do for me. In submitting a claim, in two or three days, either they will call me and say, “We can get you on this day.” If they cannot give it, they will call back and say, “Well, we can’t get you now. Something came up.” So, that’s fine. The techs they sent out were nice and polite, too.

This warranty came with our house so we had no choice but to use it, our heater broke and they sent a technician out. The technician diagnosed the problem and everything seemed fine, until he started complaining that he was too busy to order the part and didn't have anyone in the office, I thought that was strange but no worries, a week went by and he did nothing... Then when he finally did order the part we find out it was back ordered. Two weeks later I call just to get an update in and tell me the parts in. Meanwhile the technician tells me they didn't approve the order for the part and he would have to put a band-aid, never came.

I decided to get a home warranty for protection and First American was recommended by friends. Whenever I submit a claim to them, the process is easy and they are generally very responsive and good. I've submitted claims to them both online and over the phone, and their reps were courteous and professional. The technicians who have come out to our home were generally very qualified people. We talk to them and they provide good professional advice. First American is a good company and a good service.

My unknowingness of the new home I was buying led me to get a home warranty with First American HB Protection. Their website was easy to use and submitting claims online had been seamless. Then I would get a call from a contractor the next day, so it was very effective. But, there had been times where the contractors didn’t fix the original problem because they got feedback from First American that they would not cover it even though it was associated with the initial problem that was covered.

When I bought my house, the warranty company that I had wanted $300 a month for 15 months. I asked my mom through a friend that goes through First American Home Warranty and she said that they are really good. They're also way affordable, and the people are very professional and get the job done right the first time. Submitting a claim was super easy. I did it online and I got it done within 10 minutes. The techs normally get out here in about two days and they are professional and courteous. First American is a great value.

I've have had a policy with First American for 4.5 yrs, the first couple of times I was satisfied with the outcome of my issues. 2 weeks ago my water heater had a major meltdown, it took 2 days for anyone to get back to me. They only have one plumber that will service my area, an elderly man over an hr away. It took a week to get a new water heater only to find out the vents don't match up, he was told they would cover the part but it had to be ordered.

If something breaks, the home warranty company would fix it. I got a policy with First American and I paid for it a few times for a year, but they're not that good. My contract with them says that they would fix my stove, my refrigerator, and my dishwasher. But when I called them to come and fix my refrigerator, they said they wouldn't do it. The ice button at the bottom of the front panel was broken and when the contractor came over, he wanted to take the $75 from me even if he didn’t do anything. He only offered to see if they would work on that then later, he called me and said they wouldn't work on it. So I don't know what's the use of having First American.

I will say thank you for actually following through, but I still wouldn't recommend anyone paying for a home warranty. We learned our lesson.

First American Home Warranty was suggested by my real estate agent when I bought my house. I fill out a form on their website when submitting a claim and it is fairly easy. I would get a confirmation within 24 hours from them but it varies with the repair technicians. I have submitted about three claims and in one case, I heard from the tech in less than 24 hours. It was about a couple of days with another one and the other one was a week and I had to do a follow up.

We went with this other company when we bought the house four years ago. But they totally sucked and it was like we didn't have any coverage, so I wasn't sure what we were paying a yearly fee for, being that everything we did seemed to cost money and they didn’t cover anything. When it came time to renew, we started shopping around. I worked in the mortgage industry and I knew First American was a big thing and seemed to be a trusted name. We switched to them and we've been utilizing them for three years now. I usually submit a claim online which is easy to do. Then, the contractor calls within a day or two and makes an appointment, which is always within a reasonable timeframe. So far, the techs who came out have been courteous, polite and professional. They got the approval needed, did whatever was needed to be done in a timely manner, and the quality of their work has been great.

Absolutely terrible experience, had a claim that wasn't covered, paid for it out of pocket. I asked for just a little common courtesy on the claim. The plumber said he isn't certified to diagnose the problem being that it was a septic system, but tells them his diagnosis is that the septic system needs to be pumped. I have a seller disclosure documenting the system being pumped last year. All I asked is that they send the septic guy and if it's not covered at that point then I would pay, I then try to add said missing coverage and was told that I couldn't add coverage while there is an outstanding issue. I now call back and said I am now outside the 60 day time period by 8 days. I felt disrespected and taken advantage of in the nicest way possible of telling them no we will not help you. I always have home warranties and I will gladly be paying American Home Shield for coverage next year.

On my first experience with First American, they were very reliable and they provided the services that I needed. But my most recent interaction with their technician was not as good. The process with that particular contractor was a little bit frustrating. They booked three appointments and it created a lot of confusion and difficulty on my schedule. That mistake could have been avoided if they were a little bit more professional in gathering the right information on the part that needed to be repaired. But overall I'm satisfied and I'm relieved that I was able to get the part repaired. First American is a great service for your basic unpredictable needs and I would certainly recommend it. Their pricing is reasonable and it's also convenient online when you can interact and open a claim electronically if needed.

I'm a homeowner and I figured that at some point if certain appliances would break down, I would need some extra protection. I first had American Home Shield and when I put in a claim with them, it seemed like they didn't want to cooperate or live up to what they promised to do on the claim. So, when my renewal came up, I decided to go and stay with another company. My interaction with the reps at First American is pretty good other than the fact that when I call, somebody's foreign and I can't understand what they're saying. I usually submit claims over the phone and at times the process is a little redundant and hectic. Overall, it's okay, but it could be better. A technician normally takes a day or so to get out to me and does a good job coming in and making a friendly, easy conversation.

First American Home Warranty was the company that the realtor suggested we get a homeowners warranty with. We've had two different people then - one was an electrician and then we had a heating and air person come out. They were very nice and professional. They called and notified me when they'd be here so I'd give them a time frame. The quality of their work seemed to be fine and I was very pleased.

We had had two appliances that we tried to get fixed at the same time so we had two claims back-to-back with First American and one of them went much easier than the other. I've submitted claims a few different ways and doing it online works out better because I've done it verbally and it was a little slower. With the online way, I got my log-in and everything set up so when I put in the claim, the tech came right out the next day. Everything was completely fine and that was wonderful.

I was a customer for almost 10 years. In that time the service technicians went from bad to worse. I have been accidentally paying for 2 warranties since 11/17. They refused to refund my payments and seemed happy that I was getting taken advantage of by them. I will be filing a complaint with the Texas Department of Insurance and disputing the charges on my card. I had 3 technicians for 1 heater problem in one month. The same problem had been happening every year for 4 years but finally seems resolved. The customer service is awful and they send no name “companies” to “fix” your issue. It’s my own fault for not finding a new company years ago. Don’t be fooled by a Realtor who recommends this company. Buyer beware. There are other and much better options for the same price with no runaround. Good riddance First American.

I have had First American Home Buyers Protection for years. My husband had it when he was with real estate and we just kept it after he retired. Recently, I had trouble with my water heater and my sink faucet was leaking. And then, I wanted them to check my commode. So they sent this plumbing company that I've never heard of, and their plumber fixed the sink but it has a little hole that comes up from it. As a result, I can't use it since it leaks around it. What I needed is a new faucet because ours is 26 years old and it's been there ever since we built this house. Then my commode is only five years old. When it fills back up with water, it makes this horrible squeaking sound.

We’ve subscribed to First American for over three years now and we haven't had any issues with them coming out and handling our claims in an efficient time. I could call them or file a claim online and they're handled it fast and easy. Their customer service reps have all been helpful, happy and easy to talk to. The technician who came most recently was a friendly guy, knowledgeable, and explained to me what he was going fix and how he’s going to fix it. All of the technicians who came have been efficient, clean and left the house clean in the same way they came in the house. The quality of the work they performed has been good overall and I haven't had anybody back to fix any issues that have been fixed.

The guy whom I bought my home from included First American Home Warranty with the purchase and he paid for the first year. The first year was really good but when I renewed the contract the second year, the price went up and the service dropped. I have two refrigerators wherein one is not freezing and the other one is making a noise. I got two calls in now on those two and it has been a month but no one has still called or assigned the repair to anyone. I reached out to First American and I found out who the contractor was and called him. He said that he's going to call me back but I haven't heard back from him at all. Also, one of the refrigerators have been fixed before and during that time, it took them about five months to get it fixed. I called back since it's broken again, but because it's past 90 days long since the repair and the guarantee only works for 90 days, they told me I have to pay the service agreement again.

I opened my refrigerator and the interior was warm. I checked the freezer and food was thawed. Called First American Home Warranty and they scheduled an appt w/ SEARS. To make a long story short there were 4 visits - 1st visit (6 Feb 18). SEARS changed the thermostat. 2nd visit SEARS came out and changed the starter. I requested another company (which will be the 3rd visit) because SEARS first available appt was a week later. 3rd visit - A contractor came out and stated I needed a seal/compressor. Contacted First American and they made an appt with SEARS for seal/compressor. 4th visit - the SEARS contractor could not guarantee that the seal/compressor will do the trick.

Since I can't do a lot of things around the house, getting a home warranty was the best way to go. First American has been okay compared to a lot of other providers. I'd usually call in when I have to submit a claim because I hate being on the computer. I'd get the claim going, then I'd also get the number of the people that they were contracting with to do the work and call them. The reps I've spoken with were very courteous and professional. The technicians they've sent out have been fine too. You get a different company or person every time when somebody has to come out. With that, it's a hit or miss. Last year, a person came out for a leak in my kitchen sink. He replaced one of the piping underneath the sink but he cut it too short and it was leaking. The piping had a wiggle room. So about three weeks ago, I had to call somebody to come out and that's what I was told--it was a smidge too short.

I've had First American Home Warranty for 3 years. They were great for responding quickly to failed plumbing and appliance problems in this previous rental property. This year, however, my gas wall furnace quit working and the repairman condemned it as unsafe. Rather than get the bottom of the line wall heater offered by the home warranty, I decided to take a reimbursement check and upgrade. I cannot afford to replace the heater right away and I am saving for a gas heater, but in the meantime, I was told that the warranty would be suspended until I replace the heater. During this time, they have continued to withdraw my monthly payment from my bank account even though they are covering nothing.

I've been pleased with First American. I've heard a lot of nightmare stories about home warranty companies and so far, First American has been a good company. I've been with them for a little over a year. Submitting a claim has been very smooth and really easy. I've done most of it on their online portal and I'd normally get a call from the company within a couple of hours, then the contractor who would be coming would be in touch within 24 hours.

When I bought my condo about eight years ago, a friend of mine recommended First American so I proceeded with them for the value of peace of mind. I'd call them personally to submit a claim then they'd take my information, and it has been a very easy, seamless and hassle-free process. The reps have been also very attentive and they've listened to what I was saying. They've been very accommodating too. If the time works for the contractor, then I'd schedule the work. Also, the technicians that they sent have always been good. They've always fixed the problem and I've never had to have them come back and fix anything else so I'm very pleased with the work they've done.

I am a realtor and wanted to give this company a chance on my personal home. My heating/ac quit working 3/11/18. Called to file claim... Hung up on after inputting all the info. Went to online site to enter info. Completed this 3/11. Worried, I called 3/12...they have "no record, perhaps there is a glitch in the system (their words)". It is now FIVE days later. They haven't ordered parts yet in spite of almost daily calls from me. 85 degrees. Last comment was that they will TRY to ship parts to the contractor in about ANOTHER FIVE DAYS!! One more phone call trying to get a cash out to get it repaired myself...response, "We don't know how much the parts are because we can't find them so we can't give you a cash out price to repair it yourself either." Funny, my repair contractor knows EXACTLY how much the parts are and can get them for me immediately. WHAT A SCAM THIS COMPANY IS!

I was with American Home Shield but I was very unhappy with them because getting them to do the right thing was like pulling teeth. When First American contacted me at a good time so I gave it a shot and made the switch. When I submit a claim to them, it seems to be a smooth transaction. I make a phone call, get a claim number and the contractor that they assigned calls me. The claims reps that I dealt with were fine and professional. I'm pretty in tune with the procedures because I've been with them for a while and I know what to expect when I call. The contractors that they sent were good and very friendly. However, I got a problem with one right now and apparently, they don’t back up their work.

Only downfall so far is we needed our dishwasher repaired. Bad seal, gasket, floater, broken silverware holder etc. The option we pay for, in the book says all parts covered. Well what do you know they wanted to charge $44 to get a new one. If it says “all parts covered” then cover it, that’s what we pay for every month on top of the $95 service call fee now.

March 6, we unplugged our fridge, filed an online claim for our fridge, it was freezing everything in the fresh food compartment. Mar. 7, claim was processed by First American, technician was contacted and date scheduled to come out. Mar. 9, we plugged in fridge so it would be on and cold when the tech showed up. Tech arrived on time, wanted service fee payment before starting work, we paid by check. Discussed details with Tech, showed him the temp gauge in fridge, 4-5 degrees below control panel temp. Tech said he needed to order parts and re-schedule a time to come back out with parts to fix problem. Stated on his invoice fridge worked fine and left the fridge plugged in.

I’ve had a warranty with this company since I bought my home in 08. They have been a great company until a couple of years ago. Over the last few years I’ve had a few claims and each claim it takes a couple of days for the vendor to call and then a few days to get my problem fixed. Every claim in the past few years I’ve had to pay significant out of pocket expenses. Furnace was $700 out of pocket not including the service fee. This week water heater went out and I have to pay $690 out of pocket not including the service fee. The point of having a home warranty is to avoid large amounts of expenses and I will not use this company anymore.

We have had this for one year. The refrigerator started to freeze the food. They sent out a repair guy and he said the fridge was a poor design and that it did that if things were too close to a wall near the freezer. It had worked fine up until then. They closed the case. We called back and they sent out another company. The tech told us that a damper door was not functioning and would order a part. When we called to find out about the repair they said it had been denied and that everything was working properly, but that it was set too low. He reset it, but it kept freezing things. They closed the case again. I called and they said they would send someone out to rediagnose it. It is frustrating that everything is handled from Guatemala or the Dominican Republic. I actually called the renewal line and got someone from Arizona. I told her my frustrations and she forwarded me to the Dominican Republic.

I switched over to First American from the warranty company that came with the house. I always submit my claims with First American online and it is a very simple and easy process. And I usually get technicians quickly. I’ve had very good experience with them and always been satisfied. They do a good job. First American tends to send the same technicians that they sent before, which I like a lot. Having First American is worth it.

I was told that First American HB Protection had great service and so far, I’ve been satisfied with them. It’s been a couple of years now since we got them and our experience in submitting our claim was very good. We did it over the phone and the rep was good. The last technician was from Sears and he was here within two days. He told me what he was doing but the job that he did was not the correct function. They’re currently backed up so they couldn't repair the issue. Nevertheless, First American is a very good company and I have recommended them. Having a warranty is very important because things would just come up and the warranty will cover that.

When we bought our house, our agent gave us a stack of different warranty companies. We went through that and it appeared that First American HB Protection had the best consumer report type reviews and their price was good. So we went with them and we just renewed in July. We live in Alaska and we are not there at the house all the time. So for us, the warranty is very important because we don’t know the vendors too much and we could count on whoever First American called to repair something.

When I file for claims with First American Home Warranty I do it over the phone and the claims reps I was able to talk to were adequate. And the technicians have been professional and timely mostly. They have done what they're supposed to do. However, the overall claim process is terrible. First American has a lot of fine prints to try to not cover anything. It's an awful and horrible business. It's not worth the money and I feel completely misled. I dislike them strongly.

First American Home Warranty does not stand behind the service providers and contractors they send out to their customers. After 30 days they want to charge another $70 fee even if it is for the same issue that was not fixed on the first service request. I would not recommend nor would I ever use them again!!!

We had this company purchased when we bought our house, they were recommended by the realtor, so we asked the sellers to purchase it as part of the contract. They were really good up until we wanted to renew our contract with them. They stated that it could not be renewed but couldn’t give us a reason why. They have something in their contract that states It’s up their sole discretion if they choose to renew your contract? We always paid our contractors on time and never had any issues with the company but they couldn’t give us a reason why they wouldn’t renew our contract?

I've been First American's customer for seven years. It was something that came when I bought the house. I just renew the warranty and it has worked okay, in general. But sometimes, the contractors that they dispatch are not high quality. There have been times where I have not accepted the job and I have to call again and they send another person. It takes a long time for them to recognize that the contractor is not knowledgeable. I have higher end appliances and most of them are new. Not all the contractors are versed in repairing or doing things the way I expect.

I had a good experience submitting a claim to First American. I either do it online or I call the 800 number. For the most part, the technicians they sent are okay. Though, I had a bad experience a few years ago with the guy who redid our hot water heater. He hooked it up wrong and then we had a gas leak. Other than that, the quality of work performed by the technicians is generally good.

Every time we've ever had anything, First American has always been there. I bought the warranty 20 years ago when we bought our house. Our realtor recommended them and we thought it was a good idea. I call when I submit my claims. The only problem I had was calling down to Costa Rica or El Salvador. It’s hard to understand them. The people didn't speak good English. Then I got a phone number for guys here in the United States. Since then, we’ve been getting better service.

When I bought an older house, I knew there was going to be something wrong with it so I figured I'd get some help on getting it fixed. I trusted my realtor who was so good to me and I went with First American. The first time I tried to file a claim, I went through their phone system and it took quite a bit for them to get a contractor out. I've gone and done the service request online as well and it also took a bit of time for the contractor to call me and set up a time.

Stay away if you want to save yourselves the hassle and money. My Refrigerator started having issues around 12/15/17. Once I started the claim process, the service contractor came by next week to fix the issue. The issue started again within a couple of days and that’s when my nightmare started. I had to make several calls to the contractor and First American to get a 2nd appointment scheduled. The service contractor eventually came 2nd week of February 2018 and said that several parts including the compressor needs to be replaced and they will make the necessary arrangements with First American. After this the contractor went completely off the radar and would not respond to my calls. I had to escalate this to First American multiple times and they finally assigned a claim specialist for me last week of February.

I've been with First American for six years now. When I got them, I was having different issues with the house and I thought it might be good to get a warranty. I usually go online to submit claims, which is convenient but it is also a little confusing and difficult to go through. The website doesn’t say on the front page that I got to go to the top and hit the little unknown emblem to make a claim. There should be a place on the site where it says the claim on the very page that you get. Also, they should have a place for instructions on how to cancel the services. I had a problem when I had complaints about First American not covering some of the items that I thought they should.

When I bought the house, First American was there and I continued it. I had problems a couple of times and they came and fixed them. The first time was a bad experience. My cooler was not working. I switched the AC and it would not come on. It took almost a week for it to be fixed. Three different agents came and kept going back and they were not able to fix it. The first person who came could not figure it out. I told him it was the wire but he didn’t pay attention to that and said that it was a different problem. And then the second guy came and was not able to fix it too. The third one came and figured it out. I told him the wire is the problem so he checked the connection here and he went to check the connection in the attic. He said there was no continuity. We were with no cooler for almost a week.

When I bought the house, the former owner had First American. When I have to submit a claim, first, I would look a little bit quick to make sure I'm covered on that particular thing. Then I would call and tell them I'm having a problem. They would usually let me know who they're going to call and give me the phone number so that I can call them if they don't call me right away. The service has been good. It's $75 when the contractors come to do the service and it usually gets resolved. While there have been a few contractors who don't try real hard, most of them have been very good.

I've had First American for over two years. A friend of mine that used to come and worked on my computer told me about them. Somebody told me they were good. I figured that if something breaks down, I could call them. Years back, my ice maker wasn't working and a guy came out and got it working. It's not hard submitting a claim too. I just call and they just send someone.

When I purchased the home, this was the company that was recommended for the home warranty. After 2 months, I filed a claim for problems with the pool plumbing. They declined the claim with the explanation that this is a pre-existing issue. The explanation of the problem from their technician was calcium buildup inside the pipes and it was causing leaks.

We have a good experience with First American and we’re happy that we renewed with them. When we bought our house, the homeowners included that as part of our sales. So they had purchased it and then we bought the extension after the year had run out. Submitting a claim is easy and takes only a few minutes. We usually get a response within a day or two; two days is the longest I’ve had to wait. Everything has been hassle-free when having to deal with a claim or request someone to come out. The process is user-friendly and painless, which I appreciated. Most of the techs that have come out have also been easy to work with and helpful. The last guy we had out was really nice. He was a plumber. And last year, we had a guy who I don’t know if he fully knew what he was doing, but the situation ended up getting resolved, so that was fine. And overall the work they’ve done has been good. Aside from very good service response time, all our interactions with First American so far have been positive. Plus, the deductible is reasonable.

When I first bought my home, the last homeowners used First American and I stayed with them out of laziness. The service is mediocre. The claiming process is not that bad and the reps have been fine. Every time I submit my claim, I have to call them before they call me. It usually takes at least 24 to 48 hours until somebody responds. The techs were satisfactory. Some of the contractors are not great with appliances. I would tell a friend to research to see if they can get a better deal somewhere else.

I have many years of Customer Service under my belt, and I have NEVER experienced such poor customer service. When we bought our home, First American was grandfathered into the home – so we have continued to renew with them. Within the first year of owning the home (Jan 2016), the coils in our HVAC burned up. We called and explained that we had a 2 weeks old newborn at home, please send someone promptly. We went round-and-round with their agents about who had the ball in their court - warranty company? Or contractor? It took 3 weeks and 3 visits to fix the issue. 3 weeks of freezing cold temps and spending the coldest of nights at my parents’ house to keep my son from getting sick.

I wasn't happy with the groups that I had when I had the water heater replaced. They had so many add-ons that were so unnecessary and they lied to me. I paid my handyman to install it and it saved me over $100. Then on Christmas Day, my thermostat went out. Our turkey wasn’t any good because of it. Their guy took four days to come out. But I understood–there was a holiday. But then they said they had to order the parts and so it was another week and a half till they came. And that was crazy. But then, it happened again and it went down a week ago. And that experience was awesome. I called on a Sunday and the guy came out on Monday.

First American was what was offered to us but we stayed because it's a decent coverage. I've only had one experience that pushed the issue but out of all the different claims that we had over the years, the claiming process was relatively very smooth as well as our interactions with their claims reps and technicians. However, it would be better if during the communication between the contractor and the home warranty they get the right information transferred so that you don’t have any issues. Other than that everything was good.

We have had First American since 2003, I believe. I have recommended First American Home Warranty multiple times in the past because of the service we received on various claims. However, I will no longer recommend them. I have had seven claims on my refrigerator, all for the same problem, each service call $65.00. The leak has ruined my wood floors (which they will not cover). First American continues to send out a technician and will not replace the refrigerator. Three parts have been replaced: the heating element twice, the seal around the freezer once, and the main panel four times.

I gave 1st American Home Warranty two stars because we had them for one year based on our realtor's recommendation; however, they did not renew our contract and would not tell us why. This was our first home warranty and found them useful for the most part and always there and top notch on paying and fixing the issues we had wrong with our home. Being an older home with some issues when we first moved here it was nice to have the coverage and we planned on keeping 1st American Home Warranty in the future. Again, we never had a problem with the company...seemed always on top of the game and we were impressed so much that we began telling others about how great this company was.

Our First American coverage came with our house and the company has been good in taking care of things for the most part so we kept them. Submitting a claim is a little difficult however because their automated system doesn’t understand voice command sometimes, like when we try to describe the problem we're having. Otherwise, it's easy. We’ve spoken with reps lots of times too and most of our experience has been very satisfactory. Our interactions with the techs that have come out, as well as the quality of their work, have been really good too.

I decided to look into warranty as I was buying a house at that time and my real estate agent recommended First American. She had other clients that had used them before so I decided to use them as well. I usually fill out the claims online and they've been good on some claims and not so good on others. I have a first class upgrade and I find that oftentimes, the contractors that they send are not very good and are not used to working on high-end products. They rarely send people out that are certified and not everybody has the knowledge or the skillset to work on products like a Thermador or a Sub-Zero refrigerator. They send people out that tend to do more damage which cost me more money since I have to pay out of pocket to have a certified person come in and do the work. When I paid extra for the first class upgrade, I should be able to get people that are qualified to work on the type of appliances that are having issues.

When I bought my house, First American was the insurance that was part of the deal that I worked out. I submit my claims online and the website is easy to maneuver through. There was one tech that I had issues with getting back in touch with me. But when I called First American, they jumped on it right then and there. They called him on my behalf and he was better after that. I would definitely recommend them to another friend and family member.

We have been in this house since 2006 and the realtor and the person who sold the house made sure that we have acquired First American Home Buyers Protection and was paid for. We live in the Columbus area and when submitting a claim, we call First American and they contact the agent that they have in the area. Then the agent contacts us to make an appointment to come and see what they can do to take care of the problem.

We got First American eight or nine years ago. We bought the house and somebody recommended them so we went with them. About two years ago, we had some problems with somebody they sent to repair an air conditioning. It took two or three months to get their own parts and that went on for a couple of times. But the last two times I filed a claim, it worked well. The claiming process was easy. It's just that the contractor that we were dealing with was extremely bad and I let them know about it at the time. The guys weren’t very professional at all.

The people that were in the house previously used First American and my escrow company has a title company that I closed with First American. I never had a home warranty before and I just went with them. When I submit my claims, I do it over the phone. The people that they sent out weren’t great vendors and I would’ve never used those people on my own. One issue was a plumber. I’ve had air-conditioning units and a pool. They either couldn’t fix the problem or they’ve had to come out several times and it wasn’t a smooth operation to me. One vendor never called me back and never even had to fix what was needed to be fixed.

I've been a real estate broker for 41 years and I push home warranty all the time because it's the greatest thing. Our First American representative, Roberta, has been amazing. Over the years, I've had different claims for different things and they've been fine. But, one of the contractors that First American sent was horrible. I was shocked that they would even consider having him as a vendor. He shouldn’t even be working for them.

My real estate agent recommended First American to me. Navigating their website was easy. I sent my request online, the contractor called me to set up the appointment and they sent a technician within one or two days. I showed them the problem, they figured them out by themselves and then they told me what it was. They repaired everything and their work was good. I will tell a friend that it is not bad coming here.

They told me something by phone when I first start with them, then when I have problems they said is not covered, they told me, "We sent you our policy". But you know what they send it after I called them after three months of signing contract, everything is not covered even they don’t offer anything to keep businesses, so please stay away from them and find another company. Bad bad customer service.

Asking me to put $500 from my pocket to replace gas furnace as it is covered 100% as per insurance clause. Looks like they have good tie with contractor so they can make case such a way that we have pay from pocket. I asked for cashback option. They offered me only $1000 which includes gas furnace and labor. No way. I can find someone who can install it in $1000. Current average replacement cost is $3000. Total fraud.

I was persuaded to buy a home warranty with this company. Biggest mistake that I ever made. I submitted three claims; one for an air conditioner, one for a stove handle that fell off and one for the handle on a microwave that came loose. All claims were denied within a day. The stove and the microwave are over 20 years old. So the handle on the stove fell off and I put it in the laundry room. The handle on the microwave came loose because it is so old. First American sent two "technicians" to look at the problem. The "technicians" were two Russian high school kids in shorts and t-shirts who look as if they got back from the gym.

When I bought my house, the seller had bought me the first year warranty of First American and I always continued with it after. If I ever have any problems, I just call First American and it's cheaper to have to pay the service fee than having to pay out of pocket. When submitting a claim, I call them and the experience is fast and easy. Their reps are always good and friendly. Last Saturday, we had to call because of a plumbing problem. And then, it happened again last night so I don't know if they're just flushing it and then not really finding the real problem. We called the plumbing company and left them a message but they haven't called us back. I don’t know if I needed to file another claim and pay another service fee because it was for the same thing. Other than that, I'm recommending First American to people that have houses.

When we bought our house, First American had the best rate going as far as home warranties. The warranty has been working well so we figured we'd stick with it. Submitting a claim has not been difficult. I call and tell them what's going on but then there's a little disconnect between the time I make the call to put a claim in and somebody getting back with me to fix an appliance. It takes a couple of days for someone to get back to us.