First American Home Warranty Reviews

I've had First American on my house for four years now. I submit my claims online. However, when I speak to their reps, it feels like I'm speaking to someone in a different country. Also, they should have better communication. Once, I had a technician come out. And it took five days for them to call me back and tell me it wasn't under warranty. Only to find out the item was like $114 and I just would have paid it if the technician was present. But their technicians have been good and the quality of work performed has been good, as well.

They hesitate to replace anything and when they finally decide that a part can no longer be replaced after 3 to 4 weeks and you bugging the hell out of them and being without a refrigerator or heat pump they finally replace it. Though I have had 2 heat pumps replaced and water heater, now my refrigerator needs replacing but keeps insisting on rebuilding the control panel that has been discontinued as well as the parts.

Submitting a claim with First American has been outstanding. I sometimes go online and put in an order for something to be repaired and there has been a couple of time that I’ve called. Their claims representatives are very effective and they work with you to get you the information you need right away. Then the techs are out within less than two days, most of the time, and sometimes on the same day. So it works out great. The techs are very thorough, knowledgeable and respectful. They come here and take care of business for me and I've been very pleased. I've had First American for several years and I couldn't ask for a better plan.

I've been covered by First American for four years now. Submitting a claim to them is fairly simple but recently I've had some things that have gone wrong with the house and they had to send people out and I was paying $75 for the service fee every time they come out. When they checked for the leak in the filling in the bathroom, they found out that it had to do with a vent of some kind up on the roof. And that circular thing that goes around the vent apparently is broken or is leaking. The contractor came in and went up into the attic area and looked up there. And he found out and said the leak is coming from the roof. He was quick to give me the results of his investigation of the problem and I gave him a check and that was it.

We have submitted two claims with First American and they were very quick and efficient with the claim process. It was easy to get hold of somebody when I called. They sent somebody to fix our pool and it was done efficiently. We’re just waiting on who’s going to come and do our electrical stuff.

So far, First American has been okay. I have a second home in Atlanta and if anything happens, it needs to be fixed so I looked into getting a home warranty. First American was the first one I saw and I figured it was something I could use there. I've called in many claims and sometimes, it takes a little while to get through. But after getting through, they set it up. Most of the time, their reps are very good. I only had one person who wasn’t very good to me at all. However, sometimes the company they send say they don’t do this or that. They have to call back and find somebody else. It's a little bit frustrating sometimes. One time, they sent someone who doesn't service my brand of refrigerator. I really think they should know which brand the techs service before they send the techs out.

I can vouch for First American. Our home agent initially told us about them and we went with them because their prices were okay and it sounded like they covered everything that we needed to be covered. So far, they've been great. When we have a claim, we submit it over the phone and the people that we talked to were knowledgeable enough to get things done quickly or point us in the right direction.

I am in the process of moving into a new home in Frisco, Texas. I went over to the new house a couple days ago and realized to A/C unit downstairs was not cooling the house. I called to schedule an appointment. I received an email the next day from the repair company. No one ever called me, all I got was an email with an 8 hour window. Once the AC technician walked in he said he knew what it was and it probably wasn't covered. He did a quick test and said I had a Freon leak and he told me that it was not covered. He was on the phone with the warranty company and he asked the warranty company to talk to me since I was clearly not happy.

I've had First American for so long and everytime I needed something, it really hasn't been too much of a headache. The only issue, if there has been any, would've been with the contractor and not with First American. And it really hasn't ever been that big of an issue. First American sends out a different company every time with only once or twice that we had the same ones. I used to submit my claims by calling in but recently, I've been doing the online thing, and it was really easy to do. I had two claims and one company was very quick to get with me. The other company took a couple of days and then they came out. They're a little slow but it's not a giant deal. It's not like things in the house are malfunctioning to a point where I can't live in the house. First American has been easy to use and I like it easy and not having to worry too much about it.

Got a letter to renew my warranty on a rental and it is the only one that covers what I need or I would drop them in a heartbeat! I called them and was told I could not give a checking account to debit my monthly payment from and that I would have to use a credit card and pay three dollars a month more each month for the "privilege of using my card'! They collect $36 extra dollars a year for my use of my card when doing an automatic debit from my checking account would cost NOTHING.

When we bought our home in Aug 2017 we went with First American Home Warranty after doing some research into reviews. They didn't have the best reviews but it was the company the sellers used and we went with them. For 6 weeks now, we've been dealing with FAHW on attempting to get our AC repaired. Initially it was leaking water and we filed a claim and a contractor came and replaced a transponder battery unit. 10 days later the AC was leaking again and I called FAHW again. They sent same contractor back out and they determined it was a hole in the evap coil and quoted us 1800$ fee to repair.

First American was included when I purchased my home in 2011 and I've kept it ever since.Filing a claim with their rep has always been smooth. The only difficulty I've ever run into was there was a part that was on back order across the board, but that was no fault of First American. And then there was a time when I had to get a third person in just to take the dishwasher out from the cabinet because the people sent by First American didn't want to get involved in doing that. That cost me extra because it seems that wasn't under the warranty. Other than that, the quality of their work is good and everything else is fine. I'm glad that I have First American and I would recommend it to others.

When I bought my house and was moving in, the garage door opener broke. I called in to file a claim and First American sent out someone who said that there was a missing part. Apparently, when that part came off, the opener was broken. It was a small lock with three tiny pieces joined. I found a piece of it on the roof of the van that was parked in the garage when it broke and another one on the floor of the garage but we weren't able to find the third one. I gave the contractor the pieces but First American denied the claim. They didn't even call me about it, I had to call them. They told me that they don’t cover missing parts but the part was there or else the door wouldn’t have worked in the first place.

I will never purchase home insurance from this company again. When they realize that replacing our AC unit costs too much, they called me and gave me excuses why they couldn't do it and said they have to cash out and send us a check for 1/8th of what it actually costs to replace our AC unit. It took weeks to finally get an answer from them regarding our replacement. In the end, they copped out and gave excuses on why they couldn't replace. Don't ever buy home insurance from this company.

Moved into our house and discovered the water heater barely produced hot water. Fortunately (we thought at the time), our realtor had given us a home warranty when we bought the house. Six weeks and three contractors later, we still have a 50 gallon water heater that produces a very small amount of hot water, but they now claim there's nothing wrong with the unit. Giving up on the thought of getting them to pay for anything.

I have had to call many time and still have not been able to get resolution with this company. I have a nice Carrier AC unit and the air handling unit (and coil) is bad. They did agree to replace the unit with a new unit that is an off brand and 1/6 the price of replacing like kind. That is where the problems started. They then wanted me to agree to pay over $1000 for modification to fit in this new system. Even when the contract says "when replacing a central air conditioning" they will cover this modification, they claim that it is only talking about when they replace the outside as well. Even when everything they talk about is only to do with the indoor unit.

When I was buying my fourplex, my realtor told me about First American. I read about them and it seemed like it was a good deal, so I went with them. I’ve owned that property since 2005 and I have First American for about 12 years or more. I normally submit my claims over the line through their automated service and I don’t like that. It takes a while to get through it, it's voice-activated, and it’s annoying. If I say something like, “My toilet is leaking,” it says, “I don’t understand.” So, I have to wait until a representative comes through and it's not very easy as opposed to speaking to a person.

The First American Home Warranty is for my condo in Texas and I currently live in Virginia. There was a point where it took them a few weeks to respond to a claim that was submitted by the property manager. Usually, they never have a problem. They call them and they come right out. But at that time, the property manager actually called me to try and call First American to get someone out because the hot water heater wasn't working right. First American wasn't responding to their messages, and they couldn't get ahold of anybody. But that was one time. Other than that, I haven't had any problems. Their quality of work was good as they have repaired the water heater, the dryer, the garbage disposal and the air conditioning as well.

Every repair has been a nightmare for the 2 + years I have had these people. They takes weeks to repair anything, send technicians who appear to be on the job for the first day ever, and they repair things that should be replaced. For example, my washing machine has been out now for 10 days. Technician said that the board has to be replaced but it is no longer available. Rebuilding is not proper way to fix but that is the only thing that FA will approve and it will take several more weeks. The don't want to fix anything properly. The replacement guarantee if it cannot be fixed is a joke.

I'm living at my daughter's house and she bought the warranty from First American. So far, they have been really okay and they’re pretty reliable. But I had a couple of problems with some of the plumbing people they sent out. Also, when I needed a new tank for our hot water tap, the contractor came with a very cheap tank. I told them they couldn't put that in there. We had a stainless steel tank so they need to give us a stainless steel tank. The person that came to the house said that it was all they could give us. But when we called First American, they understood the problem. They sent the issue to somebody higher, and they are giving us a stainless steel tank. But it’s been over two weeks now and we still don't have it.

I put in a request to have my AC unit serviced. The tech made it to my house in about three days and in twenty minutes said he found the problem and would have to reschedule for a day over 75 degrees outside. I then didn't hear from them for two weeks while we had a few days hot enough then get scheduled a week out passing more days that were hot enough. Just to get rescheduled again for another cold day while hot days pass. Yes you guessed it rescheduled again. Now being over 40 days past being rescheduled calling time and time again being dissatisfied asking for managers then giving my case to special case worker all to be told to keep waiting. I almost feel like if they wait another 60 days they will have gotten paid for a year's worth of service without doing anything.

I live in a house built in the 70s. Outside drain caps were not installed then. You have to go through pipe on roof. OK so I developed a blockage in kitchen sink and the only fix is to go through the pipe on roof. First American covers blockages alright but, they only cover going through drain cap on outside which older homes don’t have. I asked them to make an exception because this is the only fix and they cited the fine print in the contract that states they cover blockages and cover going from outside drain cap, but don’t cover getting on the roof. So now I had to pay First American a 75 service fee for diagnosing a stoppage which I already knew I had (they won’t refund by the way) and the plumbing company 300.00 to go through the roof pipe. I pay all this money to a warranty company just to get denied service. Don’t waste your money with this company. You will be sorry.

We bought a new home and First American was the home warranty that the seller furnished us. We’re still in the first year with First American and we filed a few claims. The house was in shambles and they rejected many of the claims because they were outside of the insurance. They fixed one and three of them are pending for the last eight months. There is one right now that they have been trying to fix since last October. And every time, they tell us to give them a call pay. We pay their call pay and they haven’t fixed it yet.

I use First American for a rental property and the rep I have spoken with is good. He had a technician come out after I called them for a plumbing issue, but as it turned out, there was no plumbing issue so we paid them $75 for nothing. But the contractors have been fine and I'd recommend First American overall.

I’ve never written a review before... so this is the exception. Everything went smoothly but it took awhile to get my double wall oven replacement. Initially Chilly Willys Appliance repair came and took out the control board but they were unable to repair it hence the new oven which was dropped at my house by Sears. I am out of town a lot so First American wanted to close claim asking me if it would be alright to get a quote from Chilly Willys their authorized representative to install the oven. I said ok and they got back to me stating Chilly Willys would charge 300.00. I said fine and they sent me a check albeit to the wrong address. I scheduled a date and two guys showed up as it was a double wall oven and it was a two person job. They came in and took one look at the job and called their boss and told me they couldn’t do the job.

The realtor bought our First American warranty for us. When our garage door opener was not opening, we called them and they sent somebody within two hours. The tech was very pleasant and he fixed it. It was awesome.

Thanks to this website, I was contacted by First American to resolve this issue. Once I was contacted, the claims analyst was extremely helpful and was able to help move the issue toward resolution. It's unfortunate that First American Home Warranty is unable to provide a similar level of service via their call center. I don't blame the call center operators, they clearly have limited visibility into claim process. It's a shame it took a less than favorable public review for First American to properly address this matter. However, because of the help provided by the claim analyst who reached out, I am increasing my star rating to two.

Very, very unhappy with First American and the contract company, put in a service call on April 22. Got a call from the contractor on April 25 to diagnosed the problem and said they would write a report and send it to First American so they could order the part. On May 7 called First American to get a status on the service call. They haven’t received the report from the contractor so they called them to find out where the report since it had been 2 weeks since they came to my house.

I had a leak in my sink back on April 25th and placed a claim for it. I called and I got an email with confirmation and my claim number. The technician contacted me a couple of days after. I had to meet hours of work and be there for them to collect my money, gave me a diagnosis and did nothing about it. It was not cool. I paid the $75 for the deductible and then he disappeared on me. Till now, I haven't heard from them. I kept calling them, I left voicemails, nothing. They only took my money and they were gone.

My Realtor got my First American warranty for me as a housewarming gift when I bought the house. I've been a customer for three or four years. I just go on the website to submit a claim and then somebody calls me back once I submit the ticket. It's all pretty straightforward. The contractor comes, then usually they'll do an assessment and then they’ve had to order parts. They'll come and they'll look at it and say, “Okay. Well, we need to replace this part,” and then they'll order a part and then call me again to reschedule. It's been good every time. I haven't had to have anyone back out. I've been very happy with them. I got a good return on my investment.

I was moving out of my home to do mission work in Guatemala and I was renting it out. I looked into a home warranty in case there was any repairs, I was not gonna be around to do it myself. At that time, First American was more affordable and their deductible was less. Also, the technicians and the quality of their work have been fine. However, since that time the rates went up and then the deductible has gone up terribly. It was $50, now it's $75. I have had a few claims through the years and they went fairly well but it seems like there's a lot of loopholes in the total fees, so I always ended up paying more than the $75 for the most part Usually something needs to be brought up to code in order to repair it and that’s not covered, so I end up paying a third to a half of what the repair is. I'm disappointed in the way that works. I plan to drop the warranty soon.

First American was transferred with the property when we bought it. Whenever I submit a claim, I called the number and listened to the little song and eventually got to speak to somebody and it went smooth. Sometimes, there was a little confusion when you try to tell them what the issue was because the system was automated and it can’t understand. They just give you the selection you’re trying to get and it sometimes could be so much frustrating but we got through eventually.

Having a warranty on the property is very valuable. My friend told us about First American and he gave me a good reference about them. One of my friends told me he had a problem with his microwave. I complained it to the claim system but they told me that they cannot replace it with the same brand name and they tried to replace it with a different cheap brand. They said, “If you wanna replace it with the same brand, it’s gonna cost you more. We can reimburse you only some money, $300 something.” Then they sent a check and he got some money from his broker to buy the new microwave. On the other hand, the technician that came was good.

First time home buyer, had the warranty written into the contract, and I am soooo happy I didn’t pay for this garbage! I have been hung up on, lied to and let down. Two different plumbers came out, one charged me additional money (which he shouldn’t have) and when I called to ask about it I was LIED to and told I would get a refund check. I had a second company come out and they were horrible, they were here for 5 minutes before saying, “you should just call the city”. WTF! Totally useless. They left, yadda yadda I call First American again and they say if I want someone to come out again it has to be the second company, I complained and I got hung up on! I begrudgingly made an appt with the second company again and the guy calls me at the very end of the appointment time window and says he won’t make it! What is going on?!?

Since I'm a single mom and I own my house I bought a home warranty. However, I'm not happy with First American. I have had some bad experiences and I'm considering searching around for another provider. My sprinkler system was out and I told them when I called that it was my sprinkler set. They sent someone out and they tried to charge me for the on-call $65 fee for sending someone out. And then they later stated that they do not cover anything outside the house, and I didn’t know that. But when I placed that initial call and I told them it was my sprinkler set, they should have said, “It's not covered. We can't send anyone out.” Anyway, they waived the fee, but I shouldn’t have gone through all of that. The other problem that I had was my water heater went out and they sent someone out here and told me that it's not gonna be covered, that it's not up to code. They ended up just paying me for the actual water heater, which sucks.

I called for service on my dryer and then my fridge. The contractor that First American sent out said that the seals on my fridge were damaged and he said that it seemed like we did it. I didn’t wanna argue with him, so I paid for something that they never fixed. They were supposed to come back and take care of it, but they never did. Also, they were supposed to change my icemaker's motor. They went back and they said that they couldn’t find the motor and they were gonna order another piece, but they never came back so I had to buy another fridge. Then I called First American because I also wanted to see if I can cancel my warranty, but I still got to work on that. I had not a good experience with First American.

The company that I was with before did not cover appliances so I acquired a home warranty from First American instead since they do cover appliances. The experience when submitting a claim with First American was good. I called them, then they scheduled an appointment and was able to replace our garbage disposal right away. The tech talked us through and explained what the problem was. He told us what he was gonna do first by looking at the garbage disposal and assessing it to see what the problem was and if he could fix it. But then, he determined that it needed to be replaced instead. We had a good experience with First American and I’ve already recommended them a few times.

Navigating First American's website and submitting a claim was pretty easy. I did it all online and it was either done on a holiday or a Friday, so it was at least three days before anybody could come out which I expected. The technicians were all nice and they were good personnel. The first one didn't say much and just came out and replaced the power switch to the disposal. When I had to call them back out, the next technician explained what the actual problem was which wasn't what they fixed the first time. The last technician came out and replaced it again, and again, it wasn’t at all what was wrong. I figured out that it was the light switch, so I replaced it and fixed it. It's working fine now. Overall, I found having this warranty to not be very valuable at all and probably not worth it.

I found First American to be very professional but their customers always have to call back for feedback as far as what the status is, where we stand and what’s going on. Last year, one company First American sent took six trips to get my AC right and I had to get a second opinion. I brought in another company on my own dime and found out it was a whole different scenario and a whole another type of problem that was wrong. The company First American selected that came out was inexperienced and they didn't know how the problem happened. They said I needed a whole new unit but when the technician from the second company did the diagnostics, it turned out to be a bad thermostat wall control.

Had a ac guy out 3 times, they said it was fine and now summer is here and no money left, I'm sweating my ass off. Am Home Warranty is not worth the $1000 a yr. If your ac goes out you can find someone to fix it cheaper than $1000 a yr plus $85 service call fee. In a whole these people don't want replace your old unit. They lie and tell you it's fine. Am Home Warranty is a joke. Be smart. Don't give them your business.

Terrible... Go somewhere else, save your money and effort. AC went down. It's been the 3rd day and no repair yet. They quoted over $2,000 to repair out of pocket. Even my AC is fully covered under warranty. Things not covered under warranty like disposal of bad part ($120) when we could put in in the trash bin for free... just make me sick.

When I bought my house in 1999, First American Home Warranty called me and asked me if I wanna get an extended home warranty on my house because if something happened, they would fix the problem. So, I said, "Let me check it out." I did that and I stayed with them. Then I got married in 2005 and I sold my house and moved into my husband's house. I told my husband, "Let's get First American's home warranty" and so we did. It's difficult now to submit a claim with First American because everything is done via computer and when you get to a certain age, it's a little bit harder when you do things with a computer. But I made it through, although I'd rather talk to a person.

I bought a house and the sellers provided First American as coverage. Submitting claims has been good. I call them to submit claims and their reps are very friendly and helpful. The technicians are dispatched within 24 hours and they're very professional.

There is no urgency in getting something repaired. They contract out to unreliable repair companies and do not hold them accountable for the completion of work. We have been waiting over 2 weeks for a dishwasher repair when we were originally quoted 3-5 days. There is no end in sight, they are still unsure when the proper parts can be ordered and delivered. They said they would follow up with us and they do not. We have to call them daily for updates.

Our dishwasher is not cleaning dishes. Repairman came out twice to repair it. It still did not work. We waited too long after the second visit and was told we would have to file a new claim. We spoke with Roland employee #**. He hung up on me when I asked to speak to his supervisor. My husband called back. Spoke to the same guy. Roland told my husband he does not have a supervisor. Every claim we have put in through this company usually does not get a complete fix. They do the bare minimum. Very frustrated. There must be better home warranty companies available.

I retired from real estate and I knew about First American as they helped me with any small problem I had with customers. The timeframe of getting a tech is generally very good, with the exception of when I had a very serious problem. There was sewage going into the apartment and I called First American on a Friday and they said the techs would be out there on a Monday, which was ridiculous as it was an emergency. I don't get to talk to the person who does the work, and if I call in, there's no communication. I am in California and work was being done in Arizona, so there should be better communication with them.

On May 5th my refrigerator wasn't cooling properly, so I file a claim, and paid my $75 deposit. I received an email saying Sears would call me within 24 hours. Well Sears never called, so I called them. They had no idea what I was talking about, they had no order from First American. I call the insurance company and spoke to Stephanie, who said my claim was escalated, and a supervisor would call me... no calls, call today get Airel on the phone, she transfers me to manager, but her answering machine picks up at 3:30pm... All I can do now is file a Dept of Insurance Claim against company, and take them to small claims court, which I will.

I considered getting a home warranty for everyday things that needed to be fixed and for the security of having that possibility, I have the option to do so without having such a huge cost. First American has been good for the most part in the past years that I've been using them. However, my last experience was a little upsetting. I called to file a claim because of an issue with my water softener. The plumbers didn’t tell me it wasn’t gonna be covered, neither did First American. Then something happened with my toilet and they said that wasn’t covered either, so they charged me around $70 plus the fee to come out which was $70.

First American HB Protection came with my house when I bought it and I wanted to keep it because the house became a rental property. However, sometimes submitting a claim is very difficult because the people don't speak clear English. But they can be helpful, depending on who you get. And you can get a tech within 24 hours if it's on a Monday through Friday. But when it's on a weekend you gotta wait all weekend. We have techs come out quite frequently because we have lots of issues all the time. And the quality of the contractors First American sends work has been good. But the last call I had was canceled somehow by someone at First American and I was notified by the company that was coming out at 8 o'clock in the morning. I have no idea what happened, but stuff like that happens frequently.

The lady I bought the house from already had First American and I've been with them now for three years. I submitted my claims to them over the phone which was easy to do and my experiences with their reps were pretty good. When I had a problem with my microwave, their tech had to come back out a couple of times for it but he was good. I would recommend First American.

I purchased this warranty when I bought my home so that I would have peace of mind. I got anything but that. My washing machine broke and when I placed a claim at First American they assigned a contractor who never contacted me but yet said that they completed the job then assigned another contractor and this one would not take the contract. But no one from First American where the contractor decided to let me know. I had to call numerous times to get this information. I have now put in a cancellation notice for my contract. Let’s see if they can handle that.

I have had nothing but frustration and disgust when dealing with First American Home Warranty. They treat customers poorly even when asking for supervisor. Their contractors (I've had 3) bad mouth them for being so cheap and not covering anything. The last experience I had, they sent a Dishwasher repairman who did nothing but come in and press a button on my dishwasher and said since there were no error codes he couldn't do anything since it couldn't be mechanical and that is all that was covered. I tried multiple times explaining the problem then just hired someone with good reviews off Yelp.

I had a plumbing claim and while I was in the process of scheduling the service online, I was also on the phone with First American's rep. He was a nice, friendly, and very informative guy. Then I told him I figured it out online so our interaction was brief. After that, First American got the tech out the same day and gave me text updates. They also provided the number to the plumber who was gonna come out and things went pretty smoothly. The $75 was a bit pricey and I don't know if the work was worth $75 but it was better than paying the plumber directly.

The First American HB Protection rep that I dealt with was very helpful. The last technician that came out was also very professional and the experience was perfect. But it takes a really long time to get a person out depending on the service. Sometimes it took weeks. Any appliance with Sears tends to have issues. First American has been inconsistent and I would not recommend them.

This not the first time it happens. Few months back I had plumbing issue. They gave me run around and then the plumber never showed up from BS plumbing and they had the nerve to tell me that they will charged. They charge me a plumber visit fee which the plumber never showed and then said they will waived the fee, it took 2 week for them to give me run around to got it fixed. No apology.

We submitted a claim over the phone with First American recently and the experience was straightforward. The claims reps were helpful. It took at least a week to get a contractor to the property. But the first technician didn't resolve the problem and that left some frustration. He thought that the issue was not a normal wear and tear. Plus the moment he fixed the thing and left the house, the problem came back. Somebody should be coming out today to probably look at it again. When I call I'm looking for solutions but if I don't get one then I'm not happy.

The warranty of First American came with our home three and a half years ago and we stayed with them throughout that time because they kept soliciting for it. To submit a claim, we just called and let them know the issue, then they had one of their contracted companies get in touch with us to set up an appointment. The claim reps have been knowledgeable and they've answered questions, and the work quality of the contractors have been excellent. First American provides the service that they're selling.

I bought a home and First American happened to be the first warranty provider that I came across with. I have them for three to four years now and so far, submitting a claim with them has gone real well for me. The process has been easy. I'd call them and schedule the service, then I'd always have a good experience. In fact, I never had any trouble with anybody. But their prices keep going up. Still, I'd tell my friends to go with First American.

The house I was purchasing was inspected and needed some work, and First American handled the work. At that time, my realtor advised me to get a home warranty. I moved in January and since then, I have been with First American. Submitting the claim for my garbage disposal was very easy. The rep was very nice, professional, friendly and helpful. She walked me through everything and made the arrangements on who the contractor would be. Then the contractor called me within a couple of hours and came the next day. The guy was professional and kinda friendly as well which was nice. Because the garbage disposal turned out to be burnt out, the contractor replaced it with no cost to me. I would recommend First American as they do everything they can to help you out with your home and they don't try to cheat you. They are inexpensive and provide prompt and courteous service too.

I have mixed feelings about First American. So far, they took care of my refrigerator and they are replacing the garbage disposal, which are both good. But there were a few moments that I was really frustrated with them. When the gas company shut off my water heater because it was producing carbon monoxide, I did not have hot water and gas for three days. Also, the vent was not working. I called First American and I had to wait until someone answered. The lady I spoke to said that the work was covered and sent out a plumber to fix it. When the plumber came, he looked at it and said that the water heater was covered but the vent was not. That didn't make sense because the vent was part of the hot water tank. He also said that he was gonna charge me $450 to fix it and that was robbery. So, I called my plumber and he cleaned it instead then charged me 90 bucks. I wasted three days with First American and got nowhere.

I have to tell of a nightmare situation with FIRST AMERICAN HOME WARRANTY so none of you ever use it! On 12/28 our heater went out, it was 10 degrees that week. Pipes froze and dishwasher pump busted because of the freeze in the house. The warranty company told me it would take 3 days to send someone out to diagnose, then they'd have to order parts and come back for repair. Unacceptable since house was uninhabitable. The rep instructed me that I could find my own repair company to come out and submit my receipt with my work order# for a reimbursement. I followed instructions. Called local company and had successful repair same day!

The real estate agent usually works with the title company that they trust and the title company suggested that I get a home warranty and so I got First American. I had a great experience with them and the plumber was fabulous. I submitted a claim last week and somebody returned my call after I left a message. I told them my address and what the problem was. They said that they'll have a plumber here and they happened to give me the number so I called the plumber directly to set up the appointment. I was lucky because the plumber said that he was about 20 miles away so he could get in that same day. He came out, diagnosed and fixed the problem. It happened very quickly and I was very happy that the water heater worked.

My AC unit broke. Three weeks later still no resolution. Customer service is horrible. They say when you sign up that there will be a $95 service fee and that everything is covered. BS. I'm being asked to pay $425 on top of the $95 service fee for modifications which the contract clearly states that all modifications are covered. I believe that the First American Home Warranty pays their contractors little or nothing so the contractors make up services they know aren't covered so they get paid. Since I live in VA. There is the Virginia Bureau of Insurance who handles these types of issues. I will be calling them now.

First American Home Buyers Protection was the home warranty that the previous owners of our house were using. It was included in the purchase and when it came time to renew the warranty, the price was good so we went on and did it. Submitting a claim was also incredibly easy and they were very quick to respond. They contacted me the next day and we scheduled a time for a couple of days after. The technician took care of all of our problems, and was very polite and helpful. We were really pleased overall with all of the help.

Submitting a claim with First American has been very easy to do. The reps and everybody who came to the house have been nice. But getting the actual claim resolved hasn't worked out for me well yet. I called them for two things--one for the plumbing and then for the air conditioning. The plumbing issue wasn't resolved because they didn't cover the plumber getting on the roof to hold the pipe. Then with the air conditioning unit, it needed to have a part replaced which First American also didn't cover, so I ended up buying a new air conditioning unit. With this, I won't go with First American again unless they have a better home warranty package. If every time I call, I'm spending $75 to pay for somebody to come out and tell me that First American doesn't cover it, then I'm just wasting more money at that point. And if someone asks me about them, I'll tell them to look for another home warranty company.

Our first claim with First American Home Warranty (FAHW) is a joke. They send a plumbing contractor out for the diagnosis and repair. The first two things out of the plumber's mouth (Emergency Plumbing Rooter Inc), "Yes it is leaking and It's a gonna cost you about $400." I asked why because I have replacement coverage, the plumber said all the lines need to be replaced (two water lines and a gas line). We went back and forth on this issue because the lines are in perfect working order and do not show any signs of wear or damage, they actually look brand new and there are not any leaks. I disagreed and asked the plumber for his business card and he said no. I asked him to write down his position and why he needs to charge an additional $400 and he said no, then got in his truck and left.

Five years ago, we had another warranty company but they didn't cover anything at all so I cancelled it. Then my friend recommended us to First American Home Warranty. We are retired persons and we may be needing it someday. We'll be able to recommend some of our friends too to make time so they don’t have to struggle with some minor problem. Filing a claim was not difficult at all. We called First American up and the representative was nice and very friendly. We paid the co-payment which is $75 and they sent somebody. The technician came in on time and fixed the refrigerator. Now, the fridge is working.

Our realtor suggested that we use First American and it came with the house when we bought it since the previous owners purchased a year. It’s pretty easy to submit a claim although some of the contractors that they have on record may not fully be able to work on issues like a hot tub or a whirlpool bath which I have. And pretty much contractor that they have can’t work on the issue itself or what’s going on with it. But it’s a great company and the contractors are very professional and usually get here in about a day.

After talking to several different home warranties, I liked the package that First American offered and the rate was good. The claim process was simple. I called in and the representative was wonderful. I told them what my situation was and a couple of hours later, they texted me a contractor. They gave me his number and said I could also call them if I wanted to. I called him and got everything set up real fast.

My wife Carol had a condo and she was very happy with First American Home Warranty. So, when we got married, she moved in with me and then we put First American on as a warranty with the house. I haven’t had many issues with them, but when I've had, they’ve been very prompt in taking care of it for me. In my most recent claim, I called First American and they set me up with a plumber. Then an appointment was made. The guy came out, did the work on time and was done very timely. He was excellent and very professional. But the guy who does the billing said he messed up and overbilled it. It was supposed to be $75 for the service call. I gave my debit card and they took $105, overbilling me by $30. I got a receipt yesterday and they apologized for it. Hopefully, the $30 will show up in my account tomorrow.

My landlord uses First American, so I only use them. When I have a claim, I do everything online and it's fairly easy. I'm savvy when it comes to their website's interface and I've never had any issues with it. When I submit my service request, I get an email saying it has been attached to the contractor. Then First American usually sends out a technician within 24 to 48 hours but I'm typically more proactive in reaching out to the contractor myself before a contractor calls me to schedule.

I’ve had First American Home Buyer’s Protection for 15 years and we've had four contracts with my daughters and granddaughters. We have to call in to submit a claim and though we might not get somebody to come out for 5 days, we’ve had a good experience with them so far.

Getting a home warranty would be a good deal for the things that we had going on in our home and so we got First American. The experience was really good when submitting a claim and I had claims for the refrigerator, microwave and washer/dryer. Then, I also had a very good interaction with the technician who came to fix my washer and the quality of work performed is very good as well. We're very pleased with First American and they're the value for the money.

I pulled First American HB Protection up using a search engine and when I called them, I liked their price compared to other companies so I decided to work with them. I specifically said I wanted a sump pump covered. We have lived in the house for seven years and made it a rental so we didn't want to have any sump pump issues just as we moved out. So I asked about sump pumps and the person said that sump pumps are covered. It turned out that even though we call it a sump pump, the actual name is sewage extractor, but I didn't know the terminology. What they cover is something a cabin would have in a well and it pumps up the water.

A bad outlet caused a power surge. Power surge fried my stove. They covered the outlet being repaired but won't cover the stove because they don't cover "consequential damage." Complete rip off. DON'T GO WITH THIS COMPANY!! Then I called to have it explained to me, and was told by Roland that they won't do anything about the stove. I asked for a supervisor and he said he was the highest rep in the company, and they don't give out call reference numbers.

I was spending too much money taking out warranties per appliance at Sears and my daughter recommended First American home warranty to me. She thought it was something that we could probably benefit from and wouldn’t cost as much. I usually call First American when submitting a claim and they tell me they’ll get back with me in about 24 hours, and we’ve never had a problem. The most recent claim was my refrigerator and it has been fantastic since the repair. First American performs, and they call back and they get right on it which really pleases me. They’re dependable, truthful, and they do excellent work.

Our friends said that they had bad experience with another insurances. So, we decided to try out First American Home Warranty. So far, I've only done one claim and I went online to file it. Their online process was easy and straightforward. Also, our technician was fast. He came, he fixed the issue and he left.

The sellers of the home had to buy a warranty for me when I bought my home. First American was the one I chose just from looking online and they're the recommendation of my realtor. I submit my claims online and it's been fast and easy. I’ve had a few claims with them including the most recent one for two ceiling fans that were out. A couple of claims took a few phone calls as they were more complicated issues. And the quality of the work done by the contractors who have been sent out is good. My experience with First American has been good and the warranty has more than paid for itself.

I have home insurance and when I call them, First American is the one I would have to call to get a work order completed. I had a fine experience with them and submitting a claim is simple and easy. My home insurance told me that I could either call First American directly or they could contact First American to let them know and First American would then reach out to schedule an appointment. I ended up calling First American directly, left them a voice message, and they called me back within less than an hour, which was really quick. The guy I spoke to was one of the plumbers who came to my home and he told me that they were on the road and that they can make it the next half an hour, which was convenient and worked out perfectly.

I'm a new buyer of a home that has a pool and spa so I asked for the pool and spa equipment to be covered. The policy with First American Home Warranty states that the circuit board is covered under the pool and spa. And then when you start reading what is not covered, it says any computerized, pneumatic or manual management systems. Management system tells the pool pump when to go on and off, and run the filters. So, when the circuit board went bad, First American automatically resisted, "No, we don't cover it." And I said, "Well, I don't understand why because if we have a computer and the circuit board isn't working, the computer doesn't work once I put a new fuse in the system." The circuit board booted up and when it was plugged in to the non-manual circuit board, or the manual circuit board because evidently there's two, it blew the circuit board again.

I had a leak in my sink and I couldn’t find it underneath. I called First American and the guy who came out here was a real good guy. He told me what it was and because we have hard water in Nevada, the leak was inside the actual faucet. But it was internal on that and it had eaten up the stuff inside, almost some of the metal. Mine was a Moen and he said he could take care of it in 15 minutes. So I paid the $75, which I always had to pay upfront. That was also the first thing they'd asked for. Then he couldn’t do anything because for whatever reason, First American didn't cover a faucet and he was not allowed to work on it. So I ended up having to call another plumber. Then, I went to Home Depot and bought a new thing because the water had set down on the bottom. I had to firstly do the demolition, which hurt my right leg, then I went back to Home Depot to get the new boards because the ones I had had been soaking in water.

I have had my warranty on my main house for over 6 years and this house for 2 years. I got my 2 brothers and my parents with this company including friends and neighbors! I've been sent to claims resolutions but we always worked it out. Minor stuff! But now I have a major problem with the outside a/c condenser. Around July 2016 we had a service (Air-it-Cool) call and they fixed a leak by spot welding the coil. I thought that was substandard practice but it was blowing cold so I was satisfied. Then in Oct. 2017, another service call (Air-it-Cool). This time a faulty start-up capacitor. Worked until April 2018. Started blowing warm again! We called for another service call (our third) and they sent out their tech (Total Air). This time he said the the coil on the condenser which sits out in the backyard had a pin hole leak due to pet urine. The claim was denied. Damage by pet urine is not covered.

My water heater broke 2 days ago, this company is full of liars! They said in the contract if an emergency happens they will respond within 24 hours, it was almost 48 before anyone came to the house to even look at it! Called after the first day and they cancelled an appointment saying they wanted to find another vendor so they could get water back to my home, they didn't find anyone else but since they had already cancelled the appointment I had to wait longer for someone to come. I called AGAIN and the guy on the phone said bluntly that they didn't honor the contract terms and would be there when they got there. I don't know if these positive reviews are employees, bots, or just liars but this company is terrible and I wouldn't recommend them to fix my dog house!

I just recently purchased a home, and the homeowners purchased supposedly the best warranty that was offered through this company. I have experienced nothing but dishonesty and frustration. I had a major plumbing issue where my shower wouldn't turn off. The water was constantly running. It took them two days to send a plumber, who was incompetent and not a license plumber removed the shower handle, and then told the warranty company that the handle was broken. The warranty company then refused to fix my shower handle or replace it stating the item was broken. I had to send pictures and practically prove to the warranty company that I didn't break the shower handle. The plumber took it off to "see what was wrong with it". Then the company had to send another plumber to confirm the shower handle wasn't broken. That item was proven and the shower handle was fixed.

I was searching for an affordable home warranty because I had one which was paid for a year when I bought my house and when I went to renew that one, it was really costly. So, I shopped around and I found First American Home Warranty myself. However, I was very disappointed with the claim I just submitted and I’m not sure if I’m going to stay with them.

My wife told me about First American and the warranty came when we bought the house. They're very reliable, admirable, and I didn’t have any problems with them. They’re very good in their work. I had two techs out in two days for two different claims. Both of them were for plumbing though and they fixed what they were told to fix. The work they did was quick, very good, and amazing.

As a new homeowner, one looks for this type of warranty to give some assurance against unforeseen failures in the first year. But #FirstAmerican has demonstrated bad faith, obfuscation, and unresponsiveness in my current experience. The technician they sent to look at my dishwasher told us the machine was not repairable, that they should replace it. The warranty company told us that it required maintenance, and maintenance was not covered. I tried to discuss this with the company, but they refuse to share more details of the technician's report, instead focusing on the technician's observations that there was sediment build-up in the dishwasher. In fact, the small amount of sediment in the dishwasher is NOT the cause of its poor operation - the water distributors need to be replaced (at minimum) - and maybe a few other parts. The technician concluded too much needed to be replaced, so he didn't recommend this.

First American Home Warranty is a good company and they stand by their work. We have been with them for four years. One time, we had problems with our washer and it took them three months to get it fixed. But before we renewed it, my husband spoke with the person and told them about the problem with getting the washer repaired. She assured us it would never happen again, and it’s true. We had good experiences since then. Also, the claims process has been easy, their representatives have been fine, the technicians who came to the house have been excellent, and the quality of the work done has been great.

The coverage is good for a first-time homebuyer. We continued it from the previous homeowner and once we had some pricey charges that were paid for by First American, we decided that it was a good deal for us as a homeowner. Previously, I had put in a very detailed negative review online about one of the previous technicians. They tried to get me to pay some extra money at the end of the repair and I never heard back from First American so I was disappointed. But the technician who came out most recently was very nice and efficient. The online portion of submitting a claim is also very easy. The representatives have been a little difficult at times but once I talked to a supervisor, they were understanding.

The marketing material is very deceptive. It gives the impression that your home is covered. The reality is, if anything major goes wrong, there is some tiny print excluding that item. And if you miss the exclusion in tiny print... they will charge you for the service call to point out you’re not covered. Every phone call is miserable. The reality has set in that the only thing actually covered are things that are cheaper to fix than the actual service fee. It has cost me more money using this “service” than it would have if I had figured it out on my own and called a handyman. It’s frustrating that my realtor suggested this company and I’m more frustrated having this warranty than if I didn’t have any.

When we bought a house, I found out my ex son-in-law works for First American when he told me about it. It’s worth it to me and I don’t have to buy all the different warranties from all the different companies. Submitting a claim to them is okay but it works better when they have the more local people. I initiated the claim online and then I called up the contractor. The first time, the contractor was quick in getting here and it was good. Then he noticed another problem and it got to be a big deal this last time.

I may have signed up for First American Home Warranty back when I bought my house in 1988. Many years later, I got a special offer to come back. It was also recommended by the home seller. I came back and have continued since then for the idea that things are protected by today and it works. In submitting a claim, I use the website but sometimes I seriously can't quite get a hold of the contractor and schedule an appointment. It varies by contractor though. My most recent claim was fast and smooth. I filed the claim and talked to the contractor within two hours. I got an appointment for the next morning. The contractor came on time and fixed the thing right away.

I have a simple leak with my shower and First American has been in my place four times but it's still leaking. They spent a few hours on it yesterday and left a mess in the shower. My wife cleaned it up and five minutes after they left, the shower started leaking even more. It looks like they are looking for some cheap solution and they tried to untie and changed something. I told them I was not going to pay $75 every time they came out. Also, they showed up when they wanted to and called me about 15 minutes before they did. But I told them we were not at home because my wife and I were working. Then we had to stay from 1:00 to 5:00 and wait for them.

I bought an older home and I looked at getting a home warranty for a safety concern. My real estate agent mentioned First American HB Protection and it was what was recommended to me. Submitting a claim had been really slow in the past, but most recently, the service has gotten better as far as response time and the claims process has been fairly easy. I’ve had a dryer repair and it was a simple belt that was fixed and the technicians couldn’t do anything for me. They wanted me to wait another seven days. I still had to pay for their service and I got nothing out of it so, that one was not so great. On the other hand, I had a well issue recently and filed the claim about 5:00 in the afternoon, and the service company was at my house by six. That one was fantastic. Some of the companies that First American uses have been really good and some of them have been not so good.

We got First American HB Protection for my daughter's place and we were very pleased with them. The realtor told us about it and recommended a home maintenance package for single women. We had one claim for a plumbing leak after we bought the place and our interaction with the claims rep went fine. We called them and they sent out a very good plumber in two days, and the quality of work was excellent. I paid the guy $75 and he went about his business.

Getting the insurance from First American Home Buyers Protection was part of the deal when I bought the house. I’ve had the coverage for two months now and submitting a claim with them has been a terrible experience. The amount of time that I had to go through on the voice recognition over the phone took forever. Then the technician they sent out didn’t fix the problem properly and I had to call First American again to have somebody else come out. And this issue has been going on for a week now.

I paid $160/year extra to have pool equipment covered. Oh no they didn’t. 2 examples: 1.Filter pump. Couldn’t get anyone to show up... so I had to pay my own guy to do the repair. 2. Heater. First American EXCLUDES the heat pump repair - which I discovered is the typical repair to fix a pool heater. What a SURPRISE!? Pretty clever. Great way to get out of paying claims. EXCLUDE the most likely repairs. CHOICE Home Warranty now has my business. Costs less. Better coverage. Good luck all!

I've had First American HB Protection when I first got into my house and I hadn’t had problems since. They made submission of claims convenient where you can do it online and that's what I always do, and it’s much better that way. They give a claims number and they let you know who you’re going to be dealing with and who’s gonna come out. Those people usually call within 24 hours. If I have a claim today, I’d go online and pay my fee. I don’t have to worry about giving it to the service people anymore. Most of the people that they have sent out had been very good and I was grateful about that. So, I pay so much and then they pay so much and they were very kind people. So far, their performance had been really good. If the work is not done correctly, they get you someone else. You just have to let them know. Overall, I’m satisfied.

Sent Ridge Electric out who assessed that I needed a heater/vent/fan in my master bathroom. Ordered replacement and came and installed. BUT the vent/fan/heater was smaller than the one they replaced. Ridge Electric told me First American would send out sheetrock contractor to fix the 2 inch gap where the fan was the wrong size. First American sent sheetrock guy who said the fan is too small - just need the right size installed. After numerous emails and phone calls (of which you get cut off 3 times after going through all the options to get to talk to someone) the supervisor indicated that my warranty said they DID NOT HAVE to match the size - only the capacity and function.

A co-worker has First American Home Buyers Protection. And then when I bought my townhouse about 14 years ago, she told me about them. I got them after that. Submitting a claim has been very easy. When I first got the warranty, I would call in. But then when I got familiar using the website, I usually submit an issue through the website. It takes about a day or two until a contractor contacts me. And there were some contractors who have called me more quickly than others. But they have always been very professional and polite. And I've had no problems with the quality of work they performed. It's all been done to my satisfaction.

Jokes in the subject line aside... Two quick things to note: 1) I haven't worked with any other home warranty company before - so FAHW could be the best within a terrible industry and 2) I probably got my $795 value in repairs. However, the customer service process was so unbearable that I ended up paying $1,200 out of pocket for a repair that was clearly covered - and that was never refunded. The long story short is that it is abundantly clear that FAHW's system relies on a tier of virtual assistants who do not have the authority to make decisions - only to relay the information on the pamphlets that are in front of them. Simple repairs like fixing a faucet would take 2-3 hours of my time to coordinate. My property manager would call me and say FAHW wouldn't talk to them. I would then have to call FAHW to get the repair authorized, call the contractor (because FAHW gave them wrong information every time), then call my property manager back.

It's easy to submit a claim with First American Home Buyers Protection unless I want to request the certain contractor in our town. Sometimes I have to call them to do that and I can't log-in. That's a little irritating but other than that, if I fight for it, I can make it happen. I live in a small town here and I know the contractors, so I usually end up calling them myself and ask if they got the claim yet, then they'll come out. If I get a good technician, I request them again. And so far, so good. Their customer service was good for the last couple of calls I had, but the overall quality of their work has not been okay. Nonetheless, I would recommend First American.

We have been with this company for a while now. I don't understand why is this company continue to hire these non-professional technicians. I have to continually call this particular technician to schedule for him to fix my refrigerator. I should have known he was a non-professional with a Gmail account. He did not have a receipt book for my 75 dollars I gave him. This is not the only bad encounter I had with First American technicians. It's pretty much constant.

Purchased the home with this First American Home Warranty at the end of June 2017. Around August we started to experience problems with the AC running non-stop and not cooling the home sufficiently. The home was recently re-insulated with foam in the walls and attic insulation. But on hot days the AC would run all day and never get down to 76 F where we had it set. First American sent out a technician 2 weeks later due to two cancellations and on a cool day which cost me $75.00. He inspected the unit and said the AC was old (28 yrs) and although not cooling as well as it could was operating normally so there was no warranty issue. My electric bills argued differently.

I've been in the banking industry for over 40 years so I knew about First American Home Warranty. I've been using them for six years for this house and eight years in my house in California. They've always done right with me and if it's necessary for me to file a claim, they make it easy. I submit my claims over the phone and they're quick to respond. The reps have been very knowledgeable and they know what department I should go to or they put in my claim the way I requested. And if it's wrong, they'd clarify it and put it in correctly because maybe I didn't know the terminology of certain things. My interaction with them has been very good. The technicians who have come out have been very good too and I haven't had any problems with the quality of their work.

We knew some people that were on the First American HB Protection plan and we got them by their recommendation. I typically file my claims online and it’s pretty easy. The technicians that they send are very professional and do their job. My experience with First American is so far, so good and I hope it stays that way. It's a quality company and they stand behind their work.

After plumber repaired water leak in pipe and left a 5 foot by 5 foot hole in my ceiling 03/16/2018, I contacted First American Home Warranty to send someone out to repair the hole at least 4 times. It's 04/17/2018 and still looking at this same hole in my ceiling, not good at all. Thanks a lot First American Home Warranty.

I believe in home warranty and we've always had one. We are with First American and whenever our issue is covered, they handle it. We call them for claims since it's sometimes easier than submitting them online and because I want to talk to a real person. Our most recent claim was for a pool pump and it was straightforward. The pump was leaking and they fixed it. However, there has been a few times where we've had things that we thought were covered but then when we go back and look at the contract, they weren't covered. And so homeowners need to make sure that they completely understand what's covered and what's not and that what they're covering meets their requirements.

I needed something to protect my home from anything that could damage it. A friend of mine then referred me to First American Home Buyers Protection. Submitting a claim is very simple. I call them and they help me fill it out. I can also do it online. However, I do it on the phone and make sure I complete it right than being online. And it doesn't take long to get hold of a person. They come in a couple of minutes. The technicians usually make a call within a day and it depends on what direction before they get to my home. One came from Maryland and he was there in the nick of time. Other than that, they are excellent people and I feel very confident in the quality of work they do. Overall, First American has been outstanding to me and they were very helpful.

I've been using First American for about three or four years now and my latest experience with them was great. I'm a realtor and I know that systems break down. I use First American all the time. I usually submit a claim over the phone and it takes a lot of time. I recently filed a claim for a garage door spring and I had a great interaction with the technician that came out. Also, his work was excellent.

First American Home Buyers Protection is still working on my claim, but they are back out and they are wonderful. I like that I don't have to worry and I always have a repairman. Sometimes, I get a great agent, sometimes, however, I get a bad one. But, overall, they are good. They did not charge as much and it seems like sometimes, every year the contract goes up a little bit, but I continue to pay it because I do not want to not be without them. I have had them for 18 years and I will probably have them for another 18.

My last experience with First American went very well and things were taken care of without any issues. Their rep did an outstanding job and did it quickly. He was very good and we've had no issues in the last couple of years. I will be renewing with First American in the coming weeks.

I've been with First American for two years now. They were given to me as an option for insurance when I purchased my house. I usually file my claims online and then a day or so later, someone would contact me and tell me that they’ve appointed a contractor. The contractors come by, do the work and have been nice. Then usually, First American would call back and make sure everything was done correctly and that there’s nothing outstanding that needs to be taken care of.

First American was the home warranty company I had originally when I bought the house and have been with them for about five years now. Submitting a claim is easy as I just go online and submit it. It’s a lot better than what it used to be. Navigating their website is very simple too. The people that they use are great and they pretty much knock it out on the first go, but we’ve had a lot of stuff done and for some of the bigger jobs, they’ve had to come out a couple of times. Like when our washing machine was out, it took almost two weeks for somebody to come out from Sears, and it would have been nice to have a little more flexibility with getting someone else that can do the same job out sooner.

When we bought our house in 2008, First American was included as a home warranty for the first year that we purchased it and then we renewed every single year since then. It is an old home and we need to have some protection. We stuck with what we knew pretty much and we like First American. Also, we are satisfied with their service so we continued with them. When we've had to replace things or get things worked on, they were fair. I would recommend them if people were asking me about getting a home warranty or asking specifically about what I think of the company.

I’m so glad our real estate agent recommended First American Home Warranty to me. We automatically signed up as soon as we bought the house. We've had them for five years now and submitting a claim has always been great. I just give them a call and they start the ball rolling. Then we communicate through email as the work progresses. They're easy to get a hold of and I wish everybody was more like them.

First American has better coverage and I first heard about them through a friend. My wife takes care of submitting a claim and it's mostly done by talking with someone from First American. Their contractors usually come out quickly and the quality of their work is usually good.

Horrible experience with trying to get information on a plumbing coverage. I've spoke with a claims resolution manager who gave me unsatisfactory information. Upon investigating further more and speaking with somebody who supposedly holds a position above the mentioned supervisor, I received different information which was acceptable, however promises were made to me and were not kept. I hope the conversation was recorded for the purpose of reviewing it. I am very dissatisfied with the way this company is conducting its business.

We just bought the house and we already had First American Home Buyers Protection through the people who had the house before us. We have the coverage for six weeks now and it was easy to submit a claim to them. They were also very easy to get in touch with. We've called three times and it took one to three days for someone to come out to address the issue. The people that have come out has been very professional and we've had nothing but great experience with them. When we had an issue with the leak again, I called and the same guys came out and they were nice. They explained exactly what they did and we have not had any problems since. They have fulfilled our expectations and the quality of the work was great. We were very pleased and we were talking about continuing to use them even after it expires.

We purchased a home in Arizona and the warranty with First American was offered as part of the purchase. And after my husband died, I felt that having the warranty was awesome because I was moving to a new area where I didn't know any workman. It was a good way to be sure that I got good quality workmen and that they were safe in my home. And so I kept it up when I moved here. Also, I was forced to use the house in Arizona as a rental for a while and I kept it up on that house also, and it worked perfectly for me.

I've had problems with First American Home Warranty in the past, but this time it was fine. They did a good job. The contractor was good. They were professional and they were on time. They also cleaned up after themselves.

I like First American's price. It was better than the others and I've had them for two years now. We've only put in one or two claims, but the experience was good. We filed it online and they were prompt in getting back with us. The contractors who came told me what they were going to do and what the price would be. Everything was copacetic.

First American was convenient and I've been covered with them for two years now. I submit claims online and it's easy to navigate their website. Usually it takes 24 to 48 hours before a contractor contacts me. They're good service people and they've all been fine. I had a couple of claims recently, one for a water leak and one was for a washer repair. It took about a week for each of them to get fixed. First American is a good solid company and my experience with them has been great.

I have several rental properties and a home warranty will help me with the repairs. I looked at other home warranty providers but First American was better. I usually submit a claim online and their website is very easy to navigate. Their claim process is good and it takes 24 to 48 hours for a technician to come out. However, I get a lot of excuses from the technicians in getting them to submit their findings and the time it takes to get the parts to do the repairs. Sometimes they don’t tell First American what the problem is and what parts they need to order. Then they'd say it was a big backlog of getting parts but I’m not sure if that was true or not because sometimes it’s not that way with certain items. Other than that, I have no problem with First American. The quality and service are good and they respond back to me in a timely manner.

I asked the seller of my home to purchase a home warranty. My inspector noted a small leak at downstairs bathroom. Once we had lived in our home for over a month, the drain slipped in the upstairs bathroom. They are using the small leak, in a different bathroom, in a different part of the house, to call this a "pre-existing condition." I even had my inspector contact them to correct them, and it didn't matter. It is all a con! They won't even let me talk to a supervisor. They put me on hold three different times for over a half hour each time and no supervisor ever came on the line! DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!!

This company has no problem collecting your premium every month, but when it comes to doing the right thing, they don’t. They have contracts with horrible unqualified companies that work with them to lowball repairs or replacement to force homeowner to pay out of pocket. It is a scam at highest level.

First American Home Buyers Protection was already part of my contract when I moved into the house and I've been very happy with them. In fact, I just renewed my contract with them. I’ve been pleased with their timely action to my issues and I’ve had no reason to seek out other companies. When we submit a claim, we either call or go to their website and tell them what’s wrong. And then they'd get in contact with a contractor which takes no longer than 24 hours. They’re a liaison between us and the contractor. And then we pay the contractor the $75 fee and that’s done. So far, everybody has been very helpful and knowledgeable. I had quite a few problems when I moved in and anybody that they have sent has been professional. As a homeowner, it's an important thing to have First American Home Buyers Protection. I’m lucky I have them.

There were big Ziplock bags in our refrigerator's freezer and the door did not shut well because of them so everything thawed out. First American got somebody out to the house in a couple of days. The guys came over and they knew what they were doing. But the fridge actually fixed itself because I just unplugged it and it reset itself. Still, I was really pleased with the service and I'd recommend First American Home Buyers Protection.

I looked into acquiring a home warranty due to the age of the house and also for protection. I file claims by phone and submitting a claim to First American Home Buyers Protection was very easy and I was very much satisfied. My interactions with their reps were fine and they were excellent. I had a recent claim for the water heater and the contractor who came over was very polite. They did their job and we had the water heater replaced. If I know somebody buying a house, I'd tell them to get First American. We would definitely recommend it.

My daughter said that I should have a home warranty and based on her recommendation, I went with First American. I filed a claim over the phone for a microwave that was messing up and the process wasn’t difficult at all. The reps on the phone and the technicians who came out to fix the appliance were nice. Everything was just perfect. I did recommend someone to First American. I told her about the experience I had and that she should try them because they are really nice. So, she took me at my word.

I looked into a home warranty for the coverages that they were covering and for the positive things I saw. I did some research online and found First American. I’ve had to use them quite a few times and when I submit claims, my experience has been excellent. I file the claim online and then, they call within 24 hours, set up an appointment, come out, and evaluate it. The last time I spoke to a claims agent, they were very good and followed through very well. And the technicians have all been good. They tell you what’s wrong, give a certain amount of time they’re going to repair it, fix it, and move on. My wife handles it if it’s an appliance and she usually requests the same company to come out each time and the same thing with the pool because we had good luck with them. First American always allow us to do that, so it worked out fine and they've always taken care of me.

The house that I bought was and would continue to be covered by First American Home Buyers Protection. It was the seller’s choice to have the coverage. I have submitted claims and those have gone well. I generally call them and I personally prefer to talk to somebody. Also, the interactions I had with the technicians were very good. I would suggest to anyone who is inquiring that First American is beneficial because whenever we purchase products, they are warrantied for a certain time. First American will pick up the coverage once the manufacturer warranty is already expired.

I'm a real estate agent so all of my clients and I have had First American for forever. Every home that I sell or buy, I recommend First American versus others. But, I'm not satisfied. Their office is not on top of their job, and it’s not the vendors. First American doesn't take good information down. They bill you when you shouldn't be billed. They also have poor record keeping. They did this to me three times wherein they charged me. I paid the contractor and it took two months to get that straight. Also, I called about three items and the vendor only gave me one. When I told them that two of my AC's weren't working, the vendor that came told us that they could only service one because they were only told one.

First American was already with the home when I moved in about 10 years ago so I just kept it. I stayed with them because I have had great service. When I submit my claims, I used to do it on the phone but it was extremely frustrating because I like to talk to a live person and it prompts on what my issue was. Then, I say it but they go, "I'm sorry. I didn’t get that." So, that drove me crazy. The last claim I recently put in was done online and I'm seeing the contractors on Thursday. And First American's online process is good.

I wanted a warranty so that in case something went wrong, it would be convenient for me and the cost would be good. I knew someone that used First American and I liked their coverage and cost. This is the third year that I've had them and I like the convenience of having their warranty. When I submitted a claim with them, their process was very simple. The technician who came was very professional and polite. I described the problem in advance so, he was prepared with the part that I needed. He did it really quick and everything worked great. The quality of the work was excellent and I was very happy when he left.

First American Home Buyers Protection was sold by our realtor when we bought our home. We’ve had the service for eight or nine months now and we’ve filed claims before. They've been done over the phone and it takes a minute or two to get through to somebody. The first technician that was sent out to my home was okay but he never returned. Then the guy that took over the job from the first guy was very good and knowledgeable and he fixed our problem. And then the last guy we had out fixed our problem and he was great. We’re looking forward to being covered with First American for another year at least and I would recommend my friends to pick up the policy.

After getting contact to new employee from First American, Ms **, things changed and while the plumbing company remained rude for the most part, Ms ** from First American did everything on her power to get repairs completed with a reason, we agreed to charge a sum of money to me for repairs and we finally had it completed and seems to work according to needs. Wile plumbing company I still have no sympathy for them I would like to change my rating for First American to 3 stars, and keep in mind that Ms ** earned them for the company, if I was rating her would give five stars. They must be proud of having an employee like her fixing other people mistakes and rudeness.

I had two repairs done with First American on the same day. The gentleman who came out to repair the springs in my garage door was very nice and very thorough. He was in and out and my garage door opens really great since then. My other claim was for my garbage disposal that just stopped working. There was no noise, and I dissected it. I know how to set the toilet and do all those kind of repairs, but I could not get my garbage disposal to work. I filed the claim and I had been out of town for a month working on business, and I came home to a very rude letter from First American telling me that because there was kind of a metal stuck inside the garbage disposal that they are not going to cover it. It was a tiny little piece of metal that looks like the backing of earrings but smaller.

I have had First American for over two years now. Generally, I am happy with the company. Everything is satisfactory except when I initiate the claim. I had to speak to the recording, not to a real person, and that’s very inconvenient. I had a claim for refrigerator stuff and the technician had to come back a few times for the same problem but he was very helpful.

My experience with First American has never been a good one. Their people take forever and even if it’s a 24-hour emergency, it still takes four days. You get put on the disclaimer note that they’re only gonna get paid $75. So, they take their sweet time and don’t come out. So I don’t even want it anymore. I’ve been thinking about cancelling it because I’d rather just pay a plumber to come right away instead of waiting for four days. First American will put you on the back burner.

Submitting a claim has been quite easy. I just go online, and the interactions with First American claims reps were easy as well. It's been simple and quick too. The technicians have always been professional and got the job done within a day. And I feel very good with the quality of their work.

My microwave needs to be replaced. First American Home Warranty contracted with Sears to replace the microwave. Without my knowing, Sears had the microwave delivered to my house but I was not home as I was not aware of the delivery and I am unable to be there during the week. They made arrangements for the technician who would be installing it to pick up the microwave at the warehouse and bring it with him when he was to do the install. When the tech got to the warehouse they didn't have the microwave so his time and mine were wasted.

My experience with First American Home Buyers Protection has been great. I heard about them from the homeowners I was buying the house from. They gave me that year’s protection plan and when the year was about to be up, I checked into it. I didn't know about home warranties at first though. It was explained to me how it worked and I figured it would be great to have because it covers all my appliances. All I have to do is pay a service fee for a technician to come out. I googled First American and saw the rates people were giving them. First American was the best out of all the reviews so I decided to pick it up and keep it.

Another home warranty company in the area was having some financial problems and were not taking care of the people in the way we felt they should be taken care of. I discontinued that policy and went with First American. People I knew who were satisfied with them recommended them and I’ve been with them since. Also, I'm a realtor and I do my escrows through First American. Some of my clients had them as well and were satisfied with them.

When I purchased my first home, I knew that a home warranty was something that I needed to protect myself. I’ve been with First American for so long now and I’ve been submitting claims online lately, which has been okay. However, the vendors haven't been getting back to me right away, and a couple of times it’s been several days before they’d call and schedule an appointment. And I’ve had to call First American back to let them know that no one has called. Nevertheless, the technicians who have come out have been professional and helpful and have, for the most part, provided solutions to whatever issue has been going on.

When we purchased the house, First American came with it and then we renewed with them. We were first time homebuyers and we wanted to protect ourselves as much as we could. Submitting a claim with them can get a little tricky, but there's no easy way to get through. You've got to go to a switchboard and talk to an automated machine that doesn’t work well. And then by the time you get to a person, you're so frustrated. The wait times can be significant. Sometimes, there can be a language barrier in submitting a claim or information, and there's just lack of knowledge based on what's needed at the home.

When we bought our house, First American Home Warranty was included in the purchase. We had had a different program at our previous house and we were fine with it, but First American seem to cover the same thing with a little bit less deductible so we thought of keeping First American. We usually submit a claim online and it's easy navigating their site. All the technicians we've had did an excellent job. They were professional and did their job quickly. But one time, First American had some other issues in a particular week and it took them quite awhile to get the claims resolved. Other than that, they usually get to us within two business days. They also seem to have reasonable prices and we used them all the time so we've got our money's worth.

Our experience with First American has been a hit or miss. We have a pool and there's a lot of limitations on what is or is not covered, then half of the stuff that goes on with it is never covered. Also, we had some items which we had them repair repeatedly because the repair doesn’t really stick. For example, I had an oven door that kept falling off. The first two times, they sent the same person out and he wasn’t sure what the replacement part was going to be. It wasn’t until the third time that I finally required they send a different vendor, and that vendor was more proactive in trying to find a more permanent solution as well as the replacement part that was needed and then replace it.

I've had a warranty with Fidelity before so I always had a warranty on my properties. My wife knows one of the escrow officers at First American and we decided to switch because she recommended it. This is my second year with them and right now, I have a garage door claim. They came, fixed it, and charged me a ton of money. Then the garage door had problems again last week and I still can't get anybody to come out to fix it. It has been a pretty poor experience. My experience with Fidelity was much better and I've considered moving back because of the service I get with the contractor and how long it takes for them to come out.

I like First American Home Buyers Protection. I have had them for a number of years now. When I had some problem with my electricity, I went right there and paid. Without the contract, I could not afford it. With this right here, I know what I’m paying, and I know what they are going to do for me. In submitting a claim, in two or three days, either they will call me and say, “We can get you on this day.” If they cannot give it, they will call back and say, “Well, we can’t get you now. Something came up.” So, that’s fine. The techs they sent out were nice and polite, too.