First American Home Warranty Reviews

Extremely pleased with all dealings with First American. Also with L and S Heat and Air Conditioning. Both were very professional and helpful. L and S had to make another trip due to waiting for a part, which was only a few days. The gentlemen that came out were nice and well-mannered. I renewed my contract with First American because of the way they handled everything from the beginning.

A year ago, our washing machine started acting up, so we called First American. They're pretty quick in reaching out to a technician. They had someone come out and look at the unit. He told me what it needed which would be about $900. He submitted it to First American and they ended up agreeing. They wanted to repair it and I was really surprised. They spent $900 to repair the washing machine. We could've bought a washer and dryer for $900. Other than that, I'm very satisfied with First American.

First American has been very good with me. Every time that I called for something, they sent somebody out and took care of it. I had an oven that went out and they tried to fix it. They ordered the parts they needed and it was about a month before it got fixed, but they fixed it. Everything they do is pretty good.

I had a bad experience with the home warranty provider that we had before so I wanted to change. I did some research online and there were some good reviews about First American so I decided to give them a try. I have submitted a claim for a dryer and it was great. It was on a Saturday and I was very impressed with the speed of them contacting me. Within a couple of hours, the contractor called and we set up the appointment. The technician who came was awesome and very professional. We're thinking about putting another home under First American.

I was unhappy with my current home warranty, and my father has First American so I went with them. It was easy and simple to submit a claim - I've only made one so far. I think with any home warranty, the most important thing is not necessarily the home warranty, but the vendors that they contract with. The vendor for our claim was great and contacted me immediately to set up the appointment and they did a good job. I really appreciate that they are using good quality vendors. They're not the cheapest home warranty out there but one gets what one pays for. The experience with First American is of good quality, easy, and convenient.

We had a pretty terrible experience with another home warranty company and we heard about First American from a friend who had them. When we submit a claim over the phone, we usually get a call back within about 24 hours from the company that’s gonna complete the service. We haven’t ever had any problems and the companies always called us back. They usually always come on time and the work done is usually perfect, too. We’re very satisfied with First American.

The air conditioner went out and First American came and repaired it. I submitted the claim on the phone and didn’t have any problems at all, it was so easy. The technician was very good too. It's great to have that type of insurance.

The process to get things fixed and resolved is a very slow process. As the customer, you are in the middle. I called regarding my HVAC. The appointment was scheduled in a timely manner. A very rude person from Metro Air (Atlanta GA) came to service my air. He started by saying, "I don't have all day". It's 09:30 in the morning. The day just started. He supposedly diagnosed the problem as needing a timer replaced on the fan, he wrote on the invoice, the time needed to be replaced. When he reported the issues to First American, he added on additional problems that needed to be fixed. None of that information was on the invoice. None of that information was discussed while he was at my home. Furthermore, I was told, I had to pay an additional $100 to cover the things that were not listed on my invoice.

I have a technician coming out to my house today. Submitting a claim online was pretty quick as I don't need to wait around. I've been doing it online for my last couple of claims. The technician that came out a few weeks back was a good plumber. Quality of work has been good so far.

First American was great and nice to work with. They did exactly what I expected them to do but the contractor they used is the one we were unhappy with. It took the contractor three times of coming out to fix the issue.

By no means is the faulty equipment their fault, but how they handled the service requests is. My wife and have 2 children (toddler and an infant), and recently purchased our first home together. When the fridge broke down they sent out a contractor, who came in jeans and t shirt, looked at the fridge for 10 minutes and said. "It's a Freon leak, I need to send this back to FAHBP to see what they will approve, either a fix or new unit."

We got free home warranty for a year when we bought our home in 2004. I liked the idea of having that kind of security so I have continued it over the years. Overall it's not bad, but it's not perfect. About a year and half ago, my water heater broke and I needed repair or replacement. They sent a guy from Triple S Plumbing, and he told me it was going to cost me over $200 for him to do it. I said it's replacement but he said I have to pay for any adjustments that have to be made. So, I wound up having to pay over $200 to have my water heater replaced.

Our realtor offered First American which was the best home warranty to go with for our home. We would normally call in to submit a claim because if we need somebody, I'm not waiting online to see if somebody is gonna answer on the other end. My complaint would be that the contractor that we were given had three days to contact us to make an appointment or we could call him back right away, which we did because we did not wanna wait for days for the plumbing issue. That’s something that First American should have been more active with instead of leaving it up to us. But the only tech that we've had to deal with so far was very nice to work with. He followed through, came back the next day just like he said and cleaned up the mess after.

I didn’t have any problems with First American ‘til the last claim I filed a few weeks ago. The people that they got for the furnace didn’t want to show up or call. We submitted our claim on a Wednesday, and that’s when they were supposed to come. One guy did come and told me what was the matter with it. He said, “I’ll be back tomorrow to fix it and bring the part.” Well, he never showed up or called. So I had finally called First American and they got a hold of them. When they finally came to fix it, it was 10 after 10:00 that night. He fixed it and I paid him $95. I hope that if anything happens again, First American will send me somebody else because I don’t want to fool with those people. Other than that, First American is fine and everything’s been perfect. They took care of the problem.

When we bought our house, First American Home Buyers Protection came with it. It's very easy to submit a claim. I just make a phone call and they send somebody out to fix it. Their technicians have always been very professional, they always to things right, and I've never had any problems. A lot of times, people sell stuff and it’s not really what they say. But our experiences have been beyond expectation.

First American warranty came with the house and we kept on renewing it. With them, we've had very good claims experiences in the past. My wife does all the claim filing and she really likes the company. We used them a week ago for our hot water heater and the response was prompt. The contractors had to come back again because a part had to be ordered but they were professional and did a very good job. It was dealt with right away, so I'm very pleased. I recommend First American all the time.

The technicians are okay but I always feel that the product First American replaces is always very low grade and I always want to upgrade it. In fact, I have upgraded my shelf and the closet that was put on my sink.

My air condition went out and I submitted a claim with First American over the phone. They couldn't get to me over the weekend, but they came Monday and fixed the unit. They're good and very thorough. Whenever I report my claim I speak to a representative, they get on the phone and call somebody, and they're prompt.

I'd heard First American on TV and I called up and I got their service. The claim process was easy. My only problem is to get somebody in my area because I'm on the East side of Florida. Most of the guys are up on Orlando. But there's no problem aside from that. The people who came over here were very nice. They gave me a time and then called before they came over. They were on time, very polite and they did their job. It was very good. I had no complaints.

I’ve been with First American for about six years. I usually get responded to fairly quickly when I submit a claim and depending on whether it’s an emergency or not, they send somebody out with quick order. I’ve had to wait upon occasion once for a heater and once for an air conditioning fix, but it’s real good in general. They're great and I appreciate the service. The experience I’ve had has been reassuring and I’m not anxious about something going wrong.

The people I bought the home from threw in the first year of home warranty which was First American. I kept it ever since. The technicians that have come here have been polite and helpful when I asked questions. It's been a very good experience.

The warranty company "repaired" a dishwasher less than six weeks ago and charged me the $65 fee for the service. It took them two visits to get it corrected and last night the same problem started again -- the dishwasher ran all night. When I called to schedule a repair of their repair they indicated I would be charged the $65 again for repairing the same problem they fixed and charged me for in September. Outrageous.

I used to work in escrow and the buyers or sellers would purchase First American. I like them more than others because they gave better customer service and they had a better premium. I've submitted a claim online and over the phone for my dishwasher and I got what I needed on both times. I heard back from their technicians within a few hours after my initial call. However, I wasn't happy with one technician who came since he told me things to do that didn't make any sense. Also, they were supposed to call back but they never did. So I called and made another order and I got a different person. He was on time, very friendly, and helpful. He came back and installed the parts that they told him to order, and we had no problems. He did a good job. I'd recommend First American.

We've already used First American and we've had pretty good luck with them. However, the first technician who came out to fix our heater didn't do a good job at all. He spent 15 minutes on it then another person came out. They didn’t put the face plate back on the heater and neither did they do anything to it inside. Neither one of them knew what they were doing or cared. We had to call and get a third person to get the heating system fixed and finally turn on. This third guy was real good. It was nice that the American program that they had listened to our complaints and went ahead and let us follow up with another guy that fixed it all. First American should be careful on who they recommend or who works for them because they are a dime a dozen. Some of them do not do what they’re going to do. If the homeowner doesn’t know any better they would probably not report it.

I’ve had good results from having First American. I was told about them when I bought the house and I've submitted claims both over the phone and online. Online is faster, though, because they get back in touch with me quick and I don’t have to be on hold. All contractors have been fine except there was one problem I had with Service Pro. They came out, found a circuit breaker, flipped the switch, and still charged me $65. I think that the circuit breaker thing was too simple and I even gave the guy a clue. I told him that it’s the easiest money he's gonna make all day yet he still charged me. I was disappointed in that one and I called to get it refunded, but First American said that I had to get refunded from them and they wouldn’t do it. Some others came out to dig something and I paid them $65 and they got it accomplished. Even so, First American has consideration, care for customer and excellent customer service.

I wanted to protect everything in the house and I got First American. I didn’t have an issue with the one claim I had with them. A guy came out to check something on our refrigerator. He was prompt, very courteous, nice, and knowledgeable. It was a great experience. Additionally, when I called First American and told them my issues, they gave me a number to call after hours so that I could get somebody quicker. They try to get somebody within 24 hours if my refrigerator goes out at night or over the weekend, which is not bad. My future son-in-law got the protection plan too and it really paid off big time. His unit went out less than three weeks after he had the plan and it saved him money big time. It was all worth it. I have recommended First American to other people.

First American came in when we bought the house and they’ve been prompt on their response when I submit a claim over the phone. Most of my interactions with the technicians were good. They got to send somebody based on what the manufacturer of the equipment is because not everybody can fix everything. In some cases, people said they could but when they came out, they obviously couldn't. I worked in repairing equipment all my life, so I knew when somebody was telling me things that weren’t right. Some of them who we've had didn’t know what the hell they were doing and we simply had to go get somebody else because somebody else was always provided.

We bought a home and the warranty from First American came with it. Submitting a claim has been great and very easy. It was easy to contact the First American team and I had a good experience all the way around.

Received a year of warranty service when I purchased a house in 2010, and initially was pleased with service. Moved, rented out first house and added a second house in 2012. Still had no complaints, every claim I submitted was resolved within a day even for emergencies. Then about 2 years ago service really went down the drain. In the service calls I have placed since then either I have had to find a contractor because they couldn't find one to work after hours, or it took more than 2 days for a contractor to contact me.

First American was a little bit cheaper so I went with them. Submitting a claim has been good. I call them and they send somebody who fixes the problem. I give them a check and off they go. The technicians who came were always good and professional. There was one claim though that First American sent the wrong guy out. I had a clogged-up sink and they sent a guy that just works on toilets. Other than that, everything's fine.

We've had First American for more than 10 years. They were recommended to us from a friend. First American was quick, efficient and provide professional service. We submit a claim over the phone and their claims representatives are great. They'd ask a couple of quick questions and then dispatch to a service provider which would take 24 hours to get back. The service provider that came out for our refrigerator wasn't the best. Then they sent another person out from the same company to figure it out. They had to order a part and then a new person came out who was knowledgeable on what was going on. However, I was disappointed with how it was resolved. The water dispenser in the refrigerator had an issue and they told me that it was not covered.

First American was offered by the seller of the home that we purchased. We've been so happy with them since and we have been staying with them for almost 20 years. We haven’t had too many problems but the dryer wasn’t drying and it turned out to be the heating element had just gone. Thankfully, it was minor. It’s just nice to know that First Americans' there.

We purchased a second home that we don't live in, but just visit on weekends, if we go at all. Nonetheless, we wanted some assurance from the owner that the things that were there were in working order. So, we asked for a warranty and the seller provided us with a coverage from First American, and the realtor guided us in that direction. I had a problem right away when we discovered that the air conditioner wasn't working, and it's very warm there in the summertime. I called the realtor, who put me in touch with First American. It worked fine when submitting a claim. It was very quick and certainly satisfactory with the claims representative. We were referred to a repair company which came out there on the date that was specified and took care of the problem. We haven't had any further problems, so the work done was fine.

We decided to get First American for the house we’re selling and then we ended up buying for the house we're buying. We've been with them for 10 years now since we had our house here and so far, they've been really good whenever we needed help. It's easy submitting a claim to them. I usually call them and it's easy to get in touch with them. They set up something and give us the phone number of the contractor and the contractor calls us. If we have a problem they will look into it and let us know. Their claims rep know what's going on.

When we bought the house, our realtor said that we’d get a policy from First American. My husband said yes to getting the coverage and our realtor took care of it from that point. And I’ve continued with it because it helped us out. So far, it’s been pretty good. This summer I gave them a call because I noticed that the AC wasn’t cooling as well as it was earlier. It keeps getting warmer and the AC was just running. So they made the arrangements and the guy they used for the HVAC called me within about 24 hours. They were out within a day or two after that, so it was pretty quick. He found the problem and fixed it in one visit. It turned out to be a simple cover on where you actually put the freon in. It had developed a crack and was allowing freon to leak out. So they topped me up and put a new cap on there. It was a simple fix and the AC started cooling better again.

Every time we put in a claim First American Home Buyers follow it up and we had it done. They were very accommodating. The technicians were very good, knowledgeable and courteous. Everything was great.

I submitted a claim online to First American which was very simple. When the claims reps called me to explain what was going to happen as far as how soon someone would call me back, they were very polite. Everything happened just how they explained it to me so they did very well. The techs told me where they're from and they had it on their uniform. They assessed the problem and we rescheduled another time for them to come back and fix it because it wasn't something they could handle that day. And then, they came back and made the repairs. It was all done in a very timely fashion and everything was good. I would definitely recommend them to anybody that needed a home warranty and had any other problems.

Submitting a claim to First American was wonderful. I call them and I get a call from the people that were gonna do the work for me within half an hour to 45 minutes. Then the people who came to our home were excellent, very polite, timely and professional. They did the work which was very nice and they left. The quality's all good too. It's been a long time since they fixed it and it's working perfectly fine. I'm very happy that I joined these people.

A home warranty was included with our home purchase and First American was recommended to us. We renewed it for another year because we have had some issues that crept up during the first year and wanted to make sure nothing surprised us in the second year. The first few claims we had were easy and the most recent was for the ceiling fan. They responded back that there was no one that they can find to do a repair and they would allow us $125 to find someone to do the repair. I can't find anybody to do a repair either so I don't know if they would replace the fan and I'm stuck. I can't do what they themselves said they couldn't do so therefore, there is no resolution to the issue. Everything had gone smoothly with the exception of the ceiling fan. My interactions with the claims rep were fine, all professional, and nothing inappropriate. We've not had any bad experiences with the contractors in general.

I’ve had First American for a few years now. It’s a good policy to have things protected so I decided to get it. Submitting a claim is easy and I’ve used both ways-- over the phone and online. I always find the reps to be extremely professional, helpful and always providing topnotch service. For the most part, the technicians have been good. When I’ve had a problem, I send First American a message and report them as being problematic. The technicians however are independent contractors and not First American per se. And for the most part the quality of the work performed is real good.

I bought my house 5 years ago and have what was listed as an updated kitchen with “high end” appliances. This translate to Viking appliances. With the purchase of the house I also received a home warranty with First American. I have chosen to continue to pay for this home warranty for the peace of mind that I had knowing if something went wrong with these “high end” appliances I would be covered. Well, this past year I had to place a call on my double oven. The end result is that they are not able to repair the unit. Therefore they offered me a replacement oven. I knew they do not guarantee an exact replacement. However I didn’t realize that they only offer the cheapest oven that meets the basic functionality that is being replaced.

Submitting a claim to First American is usually okay. The people that I spoke to were nice. They give me a phone number and I call it whoever it is. Sometimes it takes a little longer than I would like to have it. Then some time ago I had trouble with the ice maker and the problem seemed to be coming back so that wasn't very good. But lately, everybody who came here was fine and the last one that worked on my refrigerator was very good. We were always glad to have them and we always renewed the contract whenever it came up. I would recommend them.

My daughter had heard about First American and got that for me. The process of submitting a claim with them was fairly easy. The first technician that came here was very helpful. It happened on a Friday and the technician wasnt sure if they could get the replacement compressor. But, he did expedite the process and had it here by saturday which was great because it was 90 degrees in the house. I also called First American the other day because I wasn't getting the cool air in the bedroom. The company that came out checked everything including the filter. He washed the filter for me, but he told me that it wasn't enough. It turns out that the filter was not allowing air to go through, so he asked me to throw it out and just get the regular filters that come with my size, which I did. Overalll, the quality of the work they've done was good.

Acquiring a home warranty is a lot less hassle, so we like it. We've been with First American for a number of different properties, and they were recommended by one of the real estate agents. So far, so good when submitting a claim. Mostly, I just telephone. There are a couple of times when the people at First American don't know a hundred percent what you're trying to ask them to have fixed, but otherwise, in 8 out of 10 times, they do. The claims representatives are usually very helpful, even when they don't know what they're talking about. About 90 percent of the contractors are awesome. However, one of them was horrible, and First American has done a good job of making sure they're never sent to my house again. The work that's been done is of high quality, and I feel great about it.

I bought a home that was out of warranty and I know how repairs can be costly on homes that are a few years old. So I thought it would be a good idea to have a home warranty in case something goes bad. A friend of mine recommended First American. His mother uses it. When I had an electrical problem with the circuit breaker that kept tripping, I went to First American's website and put in a request for service. There were a few questions to answer for them to know what kind of technician to send out and within a few hours, I got a response that a tech from a certain company would be contacting me within 48 hours to set up an appointment.

The primary contact I had with First American was Katie and she has been incredible. I submit claims online and it's been so easy. I had somebody out the very next day. Recently a technician came and checked if I had water damage around our water heater and they made sure that it didn't have a leak. We ended up finding out that there wasn't a leak so no repairs had to be made and it was much easier than I thought it was going to be. Overall, my experience has been very user-friendly.

When we bought our house, our realtor bought a year with First American for us as a gift. They were very friendly and it was easy to submit a claim with them. Their reps were friendly and I feel very good about the quality of the work that was done.

I was buying a house and my brother told me about First American. I had another home warranty then that was charging me $100 each time a tech came out. I went with First American because the rate was cheaper and it seemed to give the same thing. When I had a plumbing leak, the techs that initially came to my home were horrible. The leak was from the bathroom upstairs but they went downstairs, used the snake and I believe they hit a line and broke it, but they said they didn't. I called and told the contractor that my basement was totally flooded which had never happened before. This was on a Saturday and they said they will send somebody out but they only did on Monday.

A realtor in Midland offered me First American because it had everything that I needed. Now I've been with them for a couple of years and that's why I keep buying the warranty. I call when I submit a claim and the claims reps were friendly, competent, effective and efficient. They set someone up within 24 hours to take care of things. The technicians are very friendly, polite, honest and come within 24 hours, which is what I liked, and I’m very happy with their work.

You may not use a home warranty for six months or a year, but nonetheless it comes in handy. I like First American Home Buyers Protection. A friend told me about them. It was pretty good, fast, and a lot easy when submitting a claim with them. The claims representative was very nice. Somebody called me. I liked the technician who came out. He was very nice and respectful.

When we bought our first home, the sellers offered First American as a benefit, and we stayed with it ever since. I listed my issue on the internet. It was handled there, and it was very easy. The contractor that came was Town and Country and they're outstanding. They reached out to me after they received the information from First American, and set up an appointment. The next day, they took the time to come out, even on a weekend, for our broken down air conditioning. Their communication was excellent. They followed through and came back to make sure that the furnace was working properly.

My experiences with this company have almost always been bad. I live in Texas and have a rental property in Tennessee. I usually only hear from my property manager when something bad happens. Each time I've dealt with them their response time has been very slow. Last time I actually had to pay for a hotel for my tenant because it was so hot outside.

I submitted a plumbing claim to First American over the phone and the representative was pleasant. The follow-up with the contractor took a day or two. Then the technician came and he was early. He fixed it and the quality of work was satisfactory. They’re all good, they take care of everything I want, and they send the proper contractor out.

When I got the home mortgage, First American was part of the package. They did a good job when I submitted a claim. Their reps were professional and friendly. I had a very pleasant experience with the contractor that they sent out too. They did a great job overall.

I either call or submit the claim online and First American usually calls me within 24 hours unless it's an emergency and they'll call me that day. I haven't had any problems scheduling an appointment. They've always been friendly, courteous, and willing to help. We had a problem with our heat pump and they sent someone out to fix it. The service tech told me that it was a fuse that went out. We've only had a problem with one person they sent out, and that's been a few years ago. It was actually a service rep from Sears and more of a language barrier issue. But they sent someone else out and fixed the situation. I was very happy with their work. First American uses pretty much all local service providers, so we haven't had any problems but they could try to put their coverage policy in simpler terms.

We had another home warranty before First American and I didn't like dealing with them. The person that owned the house before we did said that First American was a good company when she had them. I filed a claim to fix the hot tub and I recommended a guy to First American to do it. We had somebody working on the hot tub because we paid out of our pocket first until we got the insurance. Once we got the home warranty, it seemed like he didn't want to deal with us anymore. He took his time and I would not use that guy again. He told us that he could fix it and he didn't. So we're not gonna mess with it anymore. We decided we're just gonna use it til it breaks and then we're just gonna get rid of it and buy a new one. That's the first claim that we've had through First American.

We filed a claim for a leaky kitchen sink. After a long run around on the phone. They said "we deny your claim because you had water spots on your ceiling in another part of the house during the buyers inspection". This doesn't even make sense. They said "we deny the claim" and that's it. This company won't stand behind their policies. They wouldn't even send a claims adjuster. Worse company I've ever felt with.

First American was given to us when we bought our house last year. It was very, very easy to submit a claim and I received courteous service. I just made a simple phone call and they helped me right away. The technicians were very flexible when it came to scheduling the repair and when they came in they quickly fixed the plumbing and went on their way.

I had a plumbing problem the last time the last time I used First American. The small area rug underneath the toilet in front of the sink was saturated. We called them and the first company that came said they couldn't see any problems and they didn't do anything. Then a different company came the second time. They went outside to check the water pressure and the water meter to see if there was a leak, because if there was in some place, the water meter would be moving. They did these things that the previous person didn’t.

My first time using your service was a disaster because of the assigned contractor. The young man I spoke to at that company regarding the rescheduling and lack of communication, ultimately led to me canceling the service call and I installed the 2 items myself. He was not only rude but insulting. I later received a call back from a female who I believe may have been his supervisor apologizing but by that time I was in no mood to talk. I was very displeased with this.

Getting a home warranty is something good to have, considering what it all covers. With First American, it's been easy to submit claims and their reps are quick to respond but the last time I had an issue with my microwave, it took 2 days before I heard anything after I submitted my claim. Other than that, it's easy to deal with them and my microwave was fixed the same day.

Our company uses First American as warranty company. It was suggested by the property manager and it worked well. I submitted the claim online and it was easy. And when I had to make schedule changes, the claims representatives were able to answer the questions. The technicians fixed the plumbing and it was good quality. The experience with them is great.

I own a rental property and all the appliances were at an age where I wanted to make sure I had the protection should things start breaking. I have called a couple of times, and First American had the best customer service during the initial call. So far, I haven't had any issues with them.

Claim submission has been very good, except for one. We had a hot water tank go and First American sent people who no longer work with them and the truck the people came in was dented and rusted and with no signage on it. They also had no uniforms on. It was several years ago and was not a nice experience. But all of the other techs have been very good, on time, if not early, and have been friendly, efficient and very nice. The last one had a young boy and couldn't have had better manners if I taught him myself. There was also a time where we waited an awfully long time for an oven to be repaired because they could not get parts.

My covered water heater broke. Submitted a claim; 3 days later after I had to call the provider, they sent a contractor out. He basically said he couldn't fix it; had to check with what the laws were for legal clearance limits. I would think a licensed plumber would know this? He said he would write up the report to Worst American. 3 days later, no report; Worst American says to contact the contractor, contractor business takes another couple days, several calls with Worst American; on hold for literally HOURS. Turns out the heater replacement is too expensive; and now a week and a half without HOT WATER for my family (2 Kids 6/4), we try to get the cash out option... "Which could be MUCH less than retail"... read fine print. We take that, someone who we spoke with said they would waive the contract fee. (I got billed, had to pay.) The retail price for the heater was about $1400. (Ventless.) We got a check for about $1600.

My brand new home had a 2-year warranty on it and on the third year, I realized I needed a warranty program. When I talked to the realtor, he recommended First American. Had a very positive experience with their reps. The only issue I had was when there was a huge heat wave here in Oregon and the air conditioning went out. The agency they hooked me up with first wouldn't be able to get out there for like another week. But when I called back again, the gentleman was able to get somebody out there the next day which I really appreciated. They were very professional. I’m very satisfied with their demeanor and the work they've done.

It gives me peace of mind knowing that my car is insured if there was an accident. First American cover a lot more things and is very fair. They listed off a lot of things that they covered from garage door openers, sump pumps, and even including heaters, and the works. But they're not the fastest at coming through. When I got my broiler repaired, I had to go through a few people that work on it and they have to send in their information then say what the next step is. Then it will take an extra week if they have to order the part. But they do stand behind what they say. It just takes more time that what was anticipated - which could go from a week to six weeks. I submit claims on the phone and their claims reps were very friendly and able to answer my questions. The process is quick, but if the call was during the busy time of the day then it will take a little longer. But, I've had good luck with them fixing things.

I am now on day 40 or attempting to get my dishwasher motor replaced with no help in sight. I started with a contractor not making and appointment, then the next company lost the part. On top of this customer put me on hold so much the total running tally is well over 10 hours on hold. All I wanted was a simple motor replacement. But they don't care use a different company.

My realtor mentioned about First American when I bought the house four years ago. I went online and reviewed the offering that they had at that time and thought it was a pretty good deal. That's why I purchased the policy. I owned homes before and found that acquiring a home warranty was a good strategy in the event of unforeseen circumstances that amount to lots of dollars.

My daughter was working for First American when I started with them and I’ve kept them for at least 15 years. I acquired a home warranty because when one buys multiple houses, one needs a warranty to not have to come out of pocket. Submitting a claim was very easy and my interactions with the claims rep are wonderful. The techs who come have all been very professional and take care of the problem. I’ve never had a problem with any of them and the quality of the work performed is good.

It takes so long for them to get to know what the problem is, but they get the thing done. Until you get to talk to them, it takes so long because you're talking to a machine. Then they need to know what kind of problem you have. They could have a machine, but with an option - for example: Frigidaire is number 1, and Vacuum is number 2. Then you can connect the person, which will make it faster. I had an excellent experience with the technicians. They found the problem and tried to fix it. Then they explain to you what they are doing and why they've found this. The last time they came was for the washing machine. They had to order the part, and then came back and put it on. Sometimes First American says an issue is covered by the policy, but then come back and say no, it is not covered. It happened to me twice. But other than that, they are reliable and they get after the problem because they solve it.

I've had First American for around 10 years with very little claim activity. My high end Kenmore dishwasher computer went out and the SEARS repairman said it would cost more to fix than to replace. FA reps were very hard to talk to and insisted that the GE dishwasher was comparable. They didn't respond to my questions about the brand difference and just said this is comparable. When the installer was installing I could see an obvious difference in quality. Cheap plastic handle with a slide closure. It had an open water sprayer on top with NO sprayer head. I am very upset and disappointed with the results of this claim. I am cancelling this policy and will recommend BUYER BEWARE.

Our electrician indicated we had a leaky pipe under the house. Given the house is over 100 years old we weren't surprised, but given we just bought the house and would have requested its repair during that process we're glad to have the warranty. Being our first foray with making a claim, we wondered how it would go, but were pleased with the online process and ease of scheduling a tech.

First American almost always pays to get appliances fixed or replaced. But they also almost always deny your claim at first. They will always come back with some reason that they are not responsible for replacing your appliance - usually saying it was misused (how do you misuse a refrigerator?). They make us jump through hoops each time we put in a claim. We have to prove we didn't misuse our refrigerator/microwave/air conditioning, etc. We reported our microwave being broken on 8/29. It is 10/13 and we are still fighting them. It is extremely frustrating and surely other home warranty companies are not as bad as this.

First American is pretty reliable. My husband usually calls them to file claims, and I haven't heard him complain about it. The process has been pretty easy. We recently had the kitchen faucet done because it has rotted away with wear and tear from the hard water that California has. The technicians came out and they knew exactly what was wrong. Although they had to order the faucet which took so long because it had been discontinued. We also had to call the contractor twice to see what was going on and why it was taking so long. They said they'd get back to us. First it was two weeks and then it went into over a month. But once they got the faucet fixed, we haven't had any problems with it. So it's better than not having anything at all.

I had used American Home Shield for quite a while and they got really bad. I had also used First American years before that and they got bad. Now they got better again so I switched back, and I really like Lisa, my representative. She's excellent. Submitting claims was very easy although I do the claim on the phone because I can't see the prompts online. And over the last year, the speed that they answer the calls has really improved. One time, the technician came out for a leaky faucet. He told me how long it would take to fix it, and the quality of the work has been good. It seems like the quality of the technicians are a little bit better as well.

When we purchased our home close to ten years ago, the builder had it covered with First American homeowner's warranty. He covered it for the first five years and then after that, we kept our coverage going. We've never had anything but minor claims and there has only been four of those. But filing the claim in order to get a provider to take care of the problem is extremely easy. Everybody’s really friendly. Also, we've always had good contract people to come out here and fix whatever the problem was. They’re very competent and they always tell me exactly what's going on and what needs fixing. The quality of work performed has really been excellent. I've never had a problem recur when they came out and fixed something. That tells me they did it right the first time. They've also covered my washer and dryer, stove, microwave, and everything else. I don't have any problem with how they do what they do. I don't know how they do it, but they do it very well.

I bought a house and got the homeowner's protection through the realtor. I previously had First American Home Buyers Protection but I had another company and didn't get the same service, so I switched back. I like talking to and filing my claim through a claim specialist. Everything's usually satisfactory although it can be problematic if it's over the weekend or at a time that's not good. But they're always sympathetic and try to figure out a way to make things work. I've been pretty pleased with that. Everything's always been good with their technicians and everybody is on top of everything.

When we bought the house, the sellers gave us a list of people that we could get a home warranty with and we did reviews and researched on it from various places and saw that First American had really good reviews. We submit all of our claims with them over the phone, though we have done it online once and both experiences were great and timely. Their claims reps were professional and friendly. They were very attentive to what the issue was and were quick. It felt like there was a sense of urgency even though we had to wait 24 hours for what company will come out. Their technicians were polite and very professional, but the last one who came out was not. Other than that, First Am is a great business to work with. I just renewed, and I am gonna renew with them again in the future.

I was looking for a home warranty online and saw what First American covered and their reviews were pretty good overall, keeping in mind that most of the reviews are written by people that are pissed off. It's easy to file a claim, and I normally do it online. Their reps were very courteous and were able to answer my questions when I talk to them.

I was talking with my friend and he recently bought a home. He was telling me he got a home warranty so that's when I got curious. First American was the provider that he got, so he provided their information and we went with them. I submitted a claim myself for the plumbing in one of the bathrooms and it went very well. I had called instead of going online, so they helped me and made the appointment. They also directed me to the website for me to sign up and they told me that I could just do the claims online which was an easier thing to do.

We’ve been very pleased with First American and we find that they’re prompt. Just the other day I called and talked to somebody about a late payment, and he was very polite and nice. Our last claim was for the garage door and the technician was very polite and nice too. However, we’re having a little bit of a problem again. If we need help again, we’ll give First American a call.

Signed up for First American and spent $400 a year on the warranty. When we went to use them, they did not have any contractors that would work for them in our area. We had to find our own contractors to do the work and pay out of pocket beforehand. Most contractors told us they weren't working with First American because First American always denies people's claims and it was giving their business poor ratings. We needed electrical work done that according to our warranty was covered, but First American denied us. They gave us some terrible excuse but from what contractors have told us, it was more than likely denied because of the cost. They then closed our account without even notifying us, erasing and record that we had had the claim in the first place. This business is a sham and completely unprofessional. Do not use it.

I've had First American for three years now. It came with the house that I bought. With my most recent claim, the technician was fine. He called and let me know that he was 30 minutes out. He got here and I showed him the dryer. I let him do his thing, and he came back up and told me what the problem was and that it was fixed. First American gets the job done.

First American was one of the warranties offered to us when we were buying the house. I went with them because I was able to understand their brochure really well while the other ones were a bit more complicated. We called in when the toilet flooded and the process was easy. They listened to our issue, quick to respond, and sent out a technician.

Very disappointed. No stars. I purchased a home warranty for one year, including the optional A/C coverage. Living in Northern California, where temperatures reach over 100 degrees, my air conditioner inevitably failed. I filed a claim with the company, who then assigned the repair to a non-local service provider. The third party service provider never responded or contacted me within the time promised and never returned the numerous voice mail messages I placed. I again contacted First American Home Buyers Protection, who again promised to get the issue resolved, but I did not hear from them again. This dragged on for over a month and I ended up repairing the A/C myself, at my own expense (after having no A/C for over a month in over 100 degree temperatures).

I had another home warranty provider before and I didn’t like the service that they’ve provided so I gave First American a try. I've had them for a couple of years now and I like them. It’s very easy to submit a claim. I simply dial the 1-800 number and tell them my issue. They have a wonderful customer service and they usually have someone out within two days. My last claim was a plumbing problem. The plumber showed up on time and he did a very good job. They're a great company and I would always do business with them for a long time. I've recommended them to a couple of friends.

When I purchased this house in 2012, my sales agent recommended First American to me. Filing the claim was pretty easy. I just go to the website and then follow the instructions - submit a request, describe the symptom, put contact information, and submit. Usually, they'll get back to me within a day. So it's pretty easy to set up the appointment and to get in contact with them.

I had another home warranty company for 20 years and they stopped paying for Freon when having my air conditioner repaired so I started searching for somebody that included Freon when they repair central air conditioning units. I went with First American Home Buyers Protection and so far they've been good. I call in my claims and speak to a representative, and it's been easy. My last claim was for my washer. The switch went bad and my washer wouldn't come on. I thought it was because my washer's sensor wasn't signaling that its door was shut. The technician came on time and his work was good.

When I bought my house First American was the recommended warranty company. Submitting a claim was easy, straightforward, putting it online definitely is helpful. Most of the time I'd rather talk to a real person but it certainly makes it easier on weekend and when they might not be open so I like having the ability to do it online. I've had to make sure of the claims and their staff has always been very responsive. That's why I renewed the warranty a couple times.

In the last five years, the only thing that has happened was that my freezer froze up. I called it in, the rep asked me to be specific when I stated my complaint, told her what I needed, then she told me the company that would come out and take care of it. Submitting a claim was very easy and I had no problem. The technician was very nice and helpful. He showed me how to take care of the freezer in the future so the line in the back of the freezer won't freeze up. I've been very satisfied. It's a little expensive because we haven't had to have anything replaced, but that's the only thing. Other than that, First American is very helpful, and they take a lot of worries out of my life.

We bought a 1.2 M house with a Buyers Eagle Premier plan with extra coverage. 5 months later still haven't had resolution of 3 claims despite that all appliances were covered. DENY DENY DENY. Contractor never fixed appliances despite reporting they were. Fighting with company and now they said we maxed out coverage for each even though they were never fixed! They hang up on me after being on hold for 45 min! Over 30 calls to them & no one ever calls back. Claim MGRs never return calls or emails... just get standard reply that they are investigating claims. If I could give zero stars I would. GO WITH ANOTHER COMPANY!

The couple that lived in the house before left a book and we first contacted First American that way. It's a good company. They keep me informed by sending things out to me, and keep me up to date on everything. We call in our claims and it has been easy most of the time. It’s computerized now and our claims seem to go through with no problems. It used to be that I would talk to somebody, but the last time it went directly to a recording and it took the information and passed it on to the person that was gonna come out and check everything. Sometimes it takes a while to get somebody out but that’s usually in the dead of winter if people have something go wrong. We've always had good companies come to our home, and we've only had once where we had to have them come out again because they didn’t fix the issue. Their work has always been good. It's good to have that kind of protection.

We’re renting the house and we have First American for two months now. My garage door opener quit working so I submitted a claim online. It's easy and it went very well. The technician came and told me he had to get approval from First American. The tenant had called several times without getting any response. A week later, he came back and fixed it. It works great now but vendor was slow to fix it. Overall, I was happy that they were able to fix the door.

I had two issues that came up in month 10 of 12 for our home warranty that was provided when we purchased our home. Both claims were filed in July. The first was for our built-in microwave which was shorting out. We had the tech come out the day after the claim was filed only to tell us there was nothing they could do until parts were ordered. I wanted WEEKS and did not get a response from 1st American. I called without being able to get through to anyone due to excessive (over an hour) wait times and emailed several times without a response. I finally got through to a rep and asked what that status was. The response I got was "well it is an older unit and we can't find any parts". I then prompted if they would be replacing the unit then as specified in the contract, they then found a part on eBay that they could attempt to order.

Our HVAC guy told us First American was a good investment. We call in, give their employees our account number and they are always really easy to talk to. They get somebody out pretty quick, get our case assigned and scheduled really fast, so they make my claim submission easy.

As far as communicating, staying on top of things and keeping me informed, First American has been outstanding. I always call when I submit a claim because I'm not a computer person. The people have been very friendly on the other end. I would get the referral within 24 hours like they say from the vendor and they would call. Lately, I had them call me up if the vendor had left to make sure that he was done. Also, someone would call back if I wasn't getting the service from the vendors like I should.

First American came with my wife's house when she bought it. She had one year service and she kept it up. She's never had a problem with the service and if something happens, they're responsive in making sure claims are entertained. Whenever I have a claim, I call them and they get information from me.

When we bought our house about five and a half years ago, First American was offered with our loan. Then I purchased a second one for our rental house that we have. They've been great so far. Every time I've had to use them, they have sent somebody out and done what we've asked. Submitting a claim has always been good and doing it online is so much easier. I get an email right away saying someone will call me, and they usually call back within a day or two. There have been times when I've learned to call myself and give them a head's up that I wanna get going on the project. The technicians have all been very professional. Whenever somebody comes out, somebody gives me a call saying who's gonna come out so I know that they are legitimate. They've always said who they were and presented their IDs.

First American was the home warranty they had on the house that we bought. We've been satisfied since then, so we kept it. I've submitted claims several times for my air conditioning unit and they would fix each time. They always came quick but last year they approved getting a new one. Once they replaced it, that was a relief because it's been an on and off problem since we moved in. It messed up about 7 times for the 8 years that we have lived in the house. We've also had other issues before and they were always handled quickly.

I heard about First American from my daughter-in-law. She worked in the journal industry and made me aware that one of the divisions of her company was First American warranty. I've been a customer of theirs for nine and a half years. I have enjoyed their service and their attention to detail. The price point is a little lower than market average, and they have responded and taken good care of me once I knew the system. Submitting a claim over the phone is difficult. You must have a good cup of coffee, a good phone connection and patience. Normal time is about 40 minutes to get through to a person. But the claims reps have been knowledgeable. They listen, which in today's market is not an attribute that is found real often. They listen to my problem then they start and confirm my coverage. Then they get back in a matter of a few moments and let me know what they’re doing, and that procedure has worked real well.

I work with First American through my job. They take the claim right away and would always call back. Then whoever's assigned to a claim would always call me within 24-48 hours. It’s excellent. The claims representatives were real informative. They seem like they care and were really concerned about getting someone out to you as quick as possible. The technician’s always friendly too. They’re willing to do whatever they need to do to get the job done and fix it correctly the first time. The quality of the work was great. My oven’s working by the time they leave.

My real estate agent suggested a home warranty with First American. They are very responsive in all of our claims. I usually do it over the phone, and it's very easy. We've been happy with them. However, I've never been happy with Sears when First American sends them out. On one particular claim, I complained to First American about the interaction I had with the Sears rep. The Sears technicians are always rude. I like it when First American sends out the smaller businesses because they always get to me faster, and are way more polite and efficient than Sears. We've had our fair share of claims and it's always gone really smoothly. Usually, I have no complaints. I'm aware of what my policy covers because I researched it, and I don't claim things that aren't covered. First American has always covered everything, and it's been pretty effective. My experience is always great, and I recommend them all the time to people.

Filing a claim went smoothly, although we had to redo it because the claim wasn't taken the first time and I had to call and find out what was going on. The claims representatives were friendly and quick with taking the information and getting it through beyond the line of stuff I needed. When I called in, they came quickly and understood my needs and got the process going. When I called in the second time to find out what was going on, there was a mixed up since there's one claim that was put, then another claim was supposed to be cancelled, and the other one was supposedly for them. So that's why it was delayed but First American fixed and took care of it right away. The technicians were good and we worked with the same company prior. He was a different technician but he was as good. He actually dug a little deeper and found the root of the problem and took care of it.

We bought a house but it wasn't brand new so it wasn't covered with the regular warranties that new houses have. My wife was a realtor in Virginia and First American was one of the services that she promoted when buying or selling for her buyers. So for my own protection, I decided to get a warranty from First American, too. Submitting a claim with them was simple and effortless. I was at work so I mostly spoke with the technicians over the phone, but the installation was very good. They tried to repair the motor for the pool but they couldn't get the part because apparently, it was an old motor. They eventually replaced the whole thing. They were excellent and I'm happy with the service.

I had to follow up on the call to see when the contractor would be contacting me as to when and what time he was coming. First American just seemed to want not to be involved and left it all up to me. When we have problems we need attention right away not whenever. It is important to get help immediately. You expect to be paid on time. We also want to get service ASAP. Is that not understandable?

I bought a new house recently. The new house came with a First American Home Buyers Protection. Weeks after moving in I noticed that one of the AC units is not working. I submitted a service request online and was supposed to get a service call from the contractor within 24-48 hours. No such call came in, so I called the contractor and left a voicemail. After not receiving a call from the contractor, I called First American. I spoke to 3 different reps and a supervisor. Not a single rep was qualified enough to handle my concerns and twice the reps disconnected the call without even a courtesy call back.

I had a home warranty with American Home Shield for years and then all of a sudden they sent me a letter saying that I filed too many claims, though I only filed two claims in all the time I had service with them. They cancelled and I said I wasn't gonna renew. I looked around and found First American Home Buyers Protection and their payments were close to the deal and coverage I had. There's two ways to submit a claim with them, but I usually just call them. Then I'd hear from somebody to set an appointment. They come out and do the service.

I got First American because of their price and submitting a claim with them was very easy. I did it on the phone and my experience with their claims rep was great. I was told to wait for the call from the technician. When the technician came, we figured out the problem in ten minutes and he replaced the outlet. Everything went very smoothly.

Our oven stopped working almost a month ago. I put in the initial claim on September 8, 2016. The repair company designated by First American Home Buyers called me in 2 days. They said it would be September 20th before they could come out. On the 20th, the technician determined that our heating element needed to be replaced. They called me this morning and said the next date they could come out would be October 7th. You don't realize how much you use your oven until you don't have it for a month.

We were looking for a cheaper plan that would cover everything but yet not kill us and we found First American. Some service providers had a higher service fee but with comparable coverage. There's one company that you pay a little more but they will replace the unit easier than this company will. It's not my situation yet because I haven't had the need to replace one but it's a concern. If my AC unit goes out, are they gonna just deal with it? Their people have come out and serviced it twice.

We've used First American's home warranty service for about four years. I submit claims over the phone and it was good and easy enough when we do. The latest claim that I had was for the air conditioning, and it was pleasant experience with the technician. He wasn't able to fix the problem in one day, and the time frame of when he would be back depended as well on the company, and not just on him. After the repair was done, I had air conditioning. Overall, it was good with First American, and I was satisfied with them.

What a horrible experience. My AC broke and after a few weeks of no updates I reached out to FirstAm. The next seven weeks were spent trying to get them to order the parts and to get the contractor to respond. Customer service was useless. They wasted weeks because no one there was following up. The contractors would not respond and not would take a week to get anything to happen. I asked to replace the contractor and they refused. My 13 year old dog had a heat stroke form the 95+ degree temps in the house. All of this was preventable by simply having someone at FirstAm follow up and make a decision to replace the contractor so we could move forward.

Submitting a claim with First American was easy. I do it online and their claims reps were courteous and able to answer my questions when I called them. The technician they sent was very nice and well mannered. Our garage door wasn't going off and it would keep tilting. He was on time and fixed the garage door opener and then straightened up the garage door. I was very happy with the quality of the work.

First American has been our home warranty for 2 months now, and they were recommended by my realtor. I submitted a claim over the phone for a sump pump failure. I had a good interaction with the claims rep and she gave the number of the plumber. The technicians came the next day and the quality of work performed was good. It was an easy process and a great experience.

First American sends licensed people to fix an item, but they don't always know the product. One of them said that it was missing a piece and the warranty wouldn't cover it. The technician was very polite and professional. But I could tell that he didn't know the product. Though this is not First American's fault because these home protection plans use the same appliance or air conditioning people.

I've had a home warranty with First American for about four years now. We've had two claims, and so far, it's been easy to submit them. My daughter takes care of the house, so she files the claims. The latest one was for the air conditioner, which stopped working. But no one showed up even though they promised they would come at a particular point in time. But then the a/c seemed to fix itself, so that was a lucky break. Except for this claim, however, I have not heard of anything negative so far regarding my daughter's interactions with the techs. Generally, the service worked as it was represented to us, and for that we're grateful. Overall, we had a good experience with First American.

Unless you want to pay your monthly premium amount then call for work to be done on your home other than the basics DON'T USE FIRST AMERICAN!!! Have had their plumbers come out for a toilet in my home. Everyone of them looked at it and said "there's nothing wrong." Yet today I sit with their almighty "secondary damage" to the floor joist subfloor and the ceiling in the bathroom below the one with the problem all due to their rotten non-licensed plumbers never wanting to fix the problem, and now that I have secondary damage they are refusing to come out and fix with their lack of workmanship caused, and all this time it was a crack in the main line. Not one of them ever pulled down a part of a wall to fix a thing. Needless to say, I'm a very pissed off person right now.

I've had First American for 20 years since I bought this house. Submitting a claim has been excellent. One bad out of probably 50 goods. It's also a pleasure to call their claims rep. They're really good at what they do and the technician they send are good most of the time. There was one time where the company was really bad, but if a contractor doesn't work out, First American will give us another one.

The original owner of our house paid the warranty for one additional year once we bought the house and during that time, we had a problem with our heat pump and that was resolved. So, I got to see before continuing how reliable First American was. It's all been pretty good. We had an icemaker go in our refrigerator and that was resolved. We recently had a problem with the blower in the furnace and his response time was good. It was almost the end of the business day following my request for service but the technician called to advise that he couldn't get to it for a couple of days and that he would be here as soon as he could. When he first came, he had determined that a part had to be replaced. The part was unique and had to be ordered and they sent him the wrong part. I offered to give him the co-pay, but he refused. He said he would collect from me once he gets the job done. I've been very pleased, others would have wanted to get paid upfront.

First American Home Warranty Services has failed to respond to a claim that was issued months ago. The repairs are at a stalemate because the company requested we take a cash out payment of $250.00 for repairs their contractor states will cost $3500.00. First American seems to think if they don't respond maybe the claim will go away. The other outstanding issue is a requested repair to my washer which was assigned to A to Z Appliances Services (469-421-2075). In addition, A to Z representatives missing its scheduled service appointment and continued to address me very dismissively for missing another appointment thereafter. Further, the representatives from A to Z threatened to withhold information from First American which would delay my claim then preceded to hang up on me.

I'm a real estate broker, and I've been using First American for many years. I've always recommended it to my clients. I always had good service with it because they always had a good service rep. In fact, this month, I've given three warranties to First American – one from lease tenants and two from buyers. I also get feedback from my clients that they’ve been happy with the service. I made a mistake a few years ago with my home mortgage. There was another warranty offered, and we paid extra every month with the mortgage so we used the other one. I had some really bad experiences with them, so I cancelled it and switched to First American.

I'm perfectly happy with First American. I've had it for 17 years on my own house and on all 12 properties that I manage. Many years ago, all that was here was American Home Shield. As soon as First American came to Memphis, that’s when I started pushing it. I got a real good relationship with Christy, our area manager here, and also her assistant. I got every claims taken care of. Most of the contractors that come out are fine and I've had good experience with them.

I’ve had First American for about four years. The real estate person told us about them when we bought our house. I’m completely satisfied in all respect when submitting a claim and my interactions with the claims representative have been real fine and no problems. The technician was very friendly, courteous, and took care of the problems.

I usually call in to submit a claim. The people there are fine, but the whole process is too slow, though every home warranty company is. When our freezer went out, the process took forever and we had to throw hundreds of dollar's worth of food away because whoever they get to do the work, is just too slow and there's too much paperwork. It's ridiculous. It would usually take the technicians to come out here up to a week. I'd try to contact them, but it's still generally several days before they even get out here.

First American was given to me by the previous homeowner when I bought the house. I haven't had any problems submitting a claim.

First American will do everything they can with the language of their contract to not pay a claim. I had my A/C unit drain plugged causing water to back up in my duct work and they send a company out to unplug the drain but would not cover the damaged ductwork as it falls under secondary damage and is not normal wear and tear. It obviously was the bigger expense. They claim the A/C unit now works properly even without the ductwork connected.

My refrigerator quit cooling and I had to get service ASAP. I had dealt with an ice maker issue a few years ago and I knew there was not a repair company in my area that was contracted with First American. I know that you have to wait for First American to assign it to a company and then wait for a call, so you can be told that the repair company does not work on my brand of refrigerator. In an effort to save my food, I called several repair companies and found one that would come out but they would not deal with a home warranty company. After I got the repair service out to the house, I did contact First American and to date whoever is supposed to be handling my claim has never contacted me. They claim to cover my Viking Refrigerator but they don't have any contractors in my area. When I say I can't get a response, I mean no one has called me or even bothered to review my claim and say no. In the meantime, I am without a working refrigerator.

We bought our policy with First American when we purchased our house in December. Submitting a claim with them has been frustrating. Sometimes, it takes an enormous amount of time to stay on the phone to put in a claim. I filed four claims with them. One is for a plumber to come out, which went out good. They sent some techs out who didn’t know what they were doing, however, once they realized that the techs didn’t know what they were doing, they said they'll send out one of their more experienced techs. Sure enough, a tech came within 40 minutes. He had it all figured out for me. He pressured everything, changed pipes, and put in all the seals. He knew what he was doing, and he made sure that there would be no issues. I haven’t had a problem since.

The people that we bought the house from had First American as a home warranty, and we just continued it. I usually just call in my claim, tell them what's wrong, then they schedule one of the contractors to come fix it. The technicians call ahead of time, see about our schedule, then set up a time for them to show up. The only thing is, the automated system doesn't work all that well when I'm talking to it.

When we bought our house, our realtor told us about First American. He vouched for the company and so we bought the policy at the same time we mortgaged the house. First American sent me a postcard on how to set up an online account and it's simple to submit a claim. I used that website to get in contact with them when I needed some assistance on the water heater. Also, the quality of the work performed by the technician who came out was what I expected.

I have many properties covered and have used them for many years but I am at the end of my rope with this company. I have had a leaking water heater for 6 weeks and have spent 10+ hours on the phone (forever on hold) trying to get it resolved. I am on hold as we speak (47 minutes so far). The plumber they assigned spent 2 minutes looking at the water heater to decide that it had to be replaced. But FAHW will only cover the tank, but they require that the 8 year old unit be upgraded to the current code.

I had a few people who had experiences with some of the other home warranty providers that were not necessarily positive so I thought I would try out First American. It takes a little while to get through to them to file a claim but when I do, they're pretty quick and they listen to my issues. Their support people who answer the phones do a tremendous job. They're very polite and nice. The last technician that came was awesome and did a tremendous job. He brought some information for us on buying filters that would help us out.

I was referred to First American by one of my team members. I signed up for two other home warranty programs. When I got the packet in the mail, I tried to understand what they covered under air conditioners. I canceled both these warranties because I couldn't understand what they covered for air conditioners. On the other hand, First American's technicians were great. The first technician that came in the first call I had was for springs for the garage door. He didn't want to do the job because he said that the garage door was bugged, so he called his company and told First American, "If I change the springs, it's going to happen again," because he was trying to get out of it. They told him, "Go ahead and change the springs." The second technician, though, was really good, and went above and beyond what the work called for. So far, we've filed three claims over a couple of years for the sewer backdraft, the sewer backup, and then the air conditioning.

First American was extremely responsive and was willing to give enough data every time I have a question. The biggest holdup has been primarily with the contractors that are assigned to the issues that I’m experiencing. When I open up a claim, the contractor would reach out within the next 24 to 48 hours in reference to the work order. I tend to have to be proactive with that. They give me the contact information of that contractor and I have to reach out to them to schedule for someone to come out to the house to look at the issue.

The finance company I work for suggested First American when we bought the house. They’re great when having to submit a claim. I get a ticket electronically within five minutes of putting the claim in to tell me who’s gonna be calling me and give me a phone number. If I don’t hear from them within 24 hours, I’ll call them. No problems whatsoever. Once they give me the ticket, I'd deal with the vendor who came out to fix whatever I need fixed and I’ve been happy with who they use so far. I’ve not felt like they’ve given me the cheapest people they could find. I felt like I’ve had good service.

First American was offered to me when I purchased the condominium and I looked it over and it's good. It has increased in payments and the deductible has increased, but as far as overall package, it has worked fine. The only issue I have out of all the times that I've ever called is my refrigerator water dispensing unit because every year, it seems to go out. This last year, I didn't bother calling because I had to use First American multiple times in it. I can only use plumbing and it doesn't take care of it. I have to go to an appliance and I didn't wanna pay double deductibles at that time. The plumber came in and he was really good at what he did. The only issue was he couldn't get to where one of the leaks were and I had to have somebody come in and remove a two by six before he could do anything. That was one experience that bothered me but things seemed to be taken care of.

We were First American clients for a while before but we let it go. We decided to do it again. A home warranty could save us a little bit of money and it did. But when we submitted a claim this time, there was a hell lot to be desired. We called and the contracting companies never called us back. We never got a date set up and we had a heck of a time getting them out there. We ended up calling First American and they set them up good. I started working again and we had to postpone the technicians' visit for about two or three extra days. They were very nice when they came out, though. They were quick, did the job and it worked great. Everything was good except the initial set up of the contact date. I would recommend First American very highly and we’ll continue to use them.

I like First American's approach. I looked into another warranty company and they acted like it was no big deal. Submitting a claim with First American was a good process and I didn’t have any problems. I just called in, they gave me a call back on who was going to be there, and then the person who’s going to be there came. He said they had to order the part, then he came back in a couple of days.

To start, the warranty fails to cover basic installation. Again, this is a warranty company who fails to cover the costs associated with removing a faulty part, and replacing said faulty part. I spoke with the contractor and he explained how the scheme works. The company pays $150 dollars for the contractor to come to the location, however, $65 of that amount is paid by the consumer, me. The contractor creates a ticket of items to be repaired, and submits it for approval. The ticket does not list installation of the part, but instead, lists modification of a particular component. NO OTHER AC REPAIR PERSON CALLS IT A MODIFICATION. Here is how the scheme works. To save the home warranty company, the contractor simply has to say that the basic installation requires something more, regardless of how minor that something is.

We had a home warranty before and I wasn't happy with it. What I read about First American online made me comfortable with them, which made me switch to them. I just tell their claims representative what was wrong and they tell me which contractor is coming and give me their number so I can reach the contractor if they don't call. We had a leak in the water pipes as well as problems in our water heater, wherein one of the two heating elements was burnt out. First American sent a plumber, then a water detection company, then another plumber who could fix the leak.

When I bought the house, the realtors provided me with a policy from First American without me paying for it, which was nice. It was not even a month later when I had a garage snap and the motor went out all at the same time, so I submitted a claim with them. I'm a single father with three daughters. My twins are 10 and my oldest is 14. I'm a UPS driver, and I work late hours. I live in a good neighborhood but I still wouldn't like to have my house unsecured, and with all the personal items and then an easy access for breaking in through the door, it was very concerning for me to have the garage door open.

Submitting a claim with First American has been perfect. They are expedient, professional, and knowledgeable.

Initially, my experience with First American was pretty good but it's getting a little difficult. I put in a claim for my air conditioner and someone came out. But the air conditioner still wasn’t working after they replaced the unit. So, I had to put in another claim and the company that was going to fix it was charging me about $1200, so I ended up finding someone else to fix it for me. And just recently, I had to submit my receipt to see if First American will still cover the air conditioner. They said they were going to have to drop the air conditioner because it wasn’t working. There's a lot of hoops right now.

I'd be happy to recommend First American. Submitting a claim with them has usually gone very well. They’ve taken care of the problem quickly. When the technicians they sent come in, I tell them what the problem is and show them where to work, and they take care of it right then. I've been having good experiences and the issues have been handled the way I like.

I've had First American for years and I've had no problems submitting a claim with them. Most of the technicians who came to our home were fine and were able to fix everything.

My fridge failed last weekend (9 days ago) and I called in a claim to First American. I was told they would send someone out. He arrived on Tuesday at noon and after a short time said the problem was with my sealed system and he couldn't fix it. He said the compressor would need to be replaced. The next day I called First American about it and they said that he just didn't know how to fix it and that they would send someone else. Why did they send someone who didn't know how to fix my fridge (and neither he nor his dispatcher could speak English well enough to answer a simple yes or no question).

My wife brought First American to my attention and I put it off because I thought it's throwing away money. Then my wife and I sat down when our neighbor’s hot water heater went out and cost her about 600 bucks to have a new one put in but because she has the insurance, in two days they had hers done. So, we got a hold of First American. After signing up with them, I thought we can go for 3-4 years and nothing’s going to happen. Well, that's not true because six months in, our dishwasher went out so I called and they sent out a repairman. Shortly after, the repairman got here and said the dishwasher was not repairable and that he would have to get a hold of First American, and they would get back to me.

My sister's home warranty was convenient because of what they've been going through and they highly recommended First American, so we went with them. It was pretty easy when submitting a claim. It's quick and their responses were good. We're very happy with it. The work done was excellent. They're very prompt, for sure. We went through a little glitch but they were able to fix it really fast.

I bought the policy from First American after the purchase of my home and this is my second year with them. I’m a realtor and they market to my office. I originally chose them because they had pest treatment included. I haven’t used the pest treatment, though. It has been very easy to file claims with them. The rep that takes care of my office for real estate purposes is great, easy to get in touch with, and follows up very well. The technicians they sent have been fine, however, on the July 4th weekend, an HVAC technician wanted to charge me $200 instead of the actual amount that I was supposed to pay because it was a holiday. I then hung up to check a few things and with my rep, and when I called back about 30 minutes later, they wouldn’t answer. They obviously didn’t want to work that day. I had to call somebody else to come out, and First American took care of me on that. I also made them aware that I don't want to keep that contractor on the list.

This letter is to notify you of the terrible support I have had to date with your company. We purchased a home warranty with your company upon the recommendation of my mother, who is a real estate agent and recommended your company. In good faith, we requested a home warranty and asked that our garage refrigerator and freezer be included in the contract. Your salesperson assured us it was included. When we received the booklet, we glanced through and it appeared to us that it was covered based on seeing it listed on one of the covered pages.

We've only been in this house a little over a year and there was an existing home warranty on it, but we weren't happy with their service so we tried First American. My husband usually handles the filing of claims, but it hasn’t been difficult. We just had a problem with our air conditioner and they took care of it. Their technicians were great and we're very satisfied with their work.

First American was part of the package deal when we got our previous home. Then when we got rid of that and bought this home, we started off with them again. Submitting claims have been really easy. I do it on the computer. I go to my First American Home Buyers deal. I submit a claim and they do all the rest of the work. I’ve got a call in right now for some electrical issues that I’m starting to experience. They've set me up with an appointment for Saturday. The technicians that have been here were professional and easy to get along with. They got the jobs done as quickly as they possibly could.

Happy with the easy submission of claims and quick response. 1 contractor of the 3 who have helped us was so-so, but the others were good and easy to work with. Overall I am happy with the service.

I've had First American for four years and have not had a bad experience with them when submitting a claim. The technicians have been professional and the quality of the work has been fine. I’ve not had to have anybody come back and do the work again. Most of my dealings were with a company called LA Appliance.

I have never had so many poles with a home warranty. First American stalls on getting issues resolved. I have waited almost 2 weeks to get someone to even take a look at my AC problem issues and repair a leak on my ceiling due to broken AC pipe. Waited almost a month for them to send a tech to inspect/resolve an issue I had claimed but was never forwarded to contractor.

Does not cover complete costs (not even half) of major failures. Fine for small jobs (e.g., spray for spiders if you are willing to pay $60 a month plus pay $60 for service fees) but the minute something bigger goes wrong, you're shelling out hundreds (if not thousands of dollars). A $1,300 water heater replacement cost $700 out of pocket on top of the $60 a month we pay for the warranty and the $60 service call fee. Go somewhere else. They talked in circles about why they don't cover basic costs like having a water heater replaced to code.

I am happy with First American Home Buyers Protection. Their claim process is very simple and easy to do. We've had our first home warranty in a suburb in San Antonio. But now we have them in Texas Hill Country, an hour away from San Antonio. First American does really well in the metropolis setting and in suburbs but when you get more than 60 miles outside of the major city, it's hard to find the contractor from them.

I normally submit claims after-hours, so I do it through the automated system. I’ve never had any problems with it. The technician that came out for the air conditioning recently was from Middleton Heating and Air. He didn’t do enough. He seemed like he was very tired and he just wanted to get it over with. He said I needed some Freon. I asked him if he would check the attic, make sure the ducts wasn’t clogged up or anything. He went up there but his visit was very short-lived. I’m sure he didn’t look at anything. I have two attics. So he only went up one.

I had First American when I was living over on Roscoe where I had my condo. I sold that and moved over to a mobile home park and I’ve been there for 11 years. I’ve had my share of repair and other policies, and the one I got by law that came with the place when I first moved in proceeded to screw me. So, I got rid of them after a bit and I went with First American. I’m not sorry and they haven’t tried to shaft me at all.

My experience submitting a claim to First American has been good. However, the people that they send is a different story. I’ve made two claims and on my second claim, the technician was in there for a minute and left so I had to call him back. He came and fixed my AC, then a couple of days later, it was still doing the same thing so nothing had been fixed. I called First American and told them about it and they sent out a different technician. The new technician was in for about three minutes and he was out. And now my AC's out again.

Worst freaking experience of my life! I have had multiple problems and every time... every single time... they find a reason to not fix the problem! They ignored a leaking air condition unit over and over again to the point where now I have a mold which surprise surprise they won't deal with. Run for the hills if anyone tries to get you to buy their service!

I had issues with the contractors used by my previous home warranty provider. It actually took up more time waiting on the service and for somebody to schedule an appointment, so I decided to change to First American. I've submitted two claims with them so far via their online method and it's quick and easy. The first one was handled within a few days. The next one took a few days but when I called them back, they canceled that provider, gave another one, and the claim was handled the same day. Both technicians for the claims were great and they explained everything thoroughly. Overall, they have a very friendly process and I had great experience.

A real estate agent suggested First American to us. I have considered it beforehand so with her recommendation, we chose First American to be our home warranty provider. For a claim I had, their representative gave me the phone number of a contractor. I was quite surprised since usually things don't go that smoothly. I called the contractor then they sent somebody to take a look at it. The next day they put a new water heater in. They even did it for us when we were out of town. I just gave them the code to the garage and when we got home, it was done. Everything was cleaned up nicer than how I left it. It was great. I was really pleased with the way First American did things as well as with the company that came out. They did a really good job and took good care of me. I'd definitely use them again.

We had two homes that had a contract with First American since 2004 and it does its job. Submitting a claim is fairly easy. The last one was urgent. They got somebody out the next day. It would have been four days but they were very accommodating. The last technician was great and explained to me what was going on. He was respectful of the home. He went in, fixed the job and was out. However, there's been a couple of issues. It was where the toilet started leaking. I had a contractor install moulding. And he did put it up against that pipe kind of tight. Their people did do the right thing and fixed it but the gentleman that did come out was just a little different. But overall, my experience has been very good.

When I first bought the house through my realtor, they chose First American for me. It was easy just get online and apply for a claim with First American, but it's difficult to talk to anybody on the phone. It's like any time you call, you're on hold for over a half hour, so the only way to do things anymore is online. Anytime I used them, everything was done correctly.

When I first purchased my house, my realtor suggested First American. So he had it as part of the package and he had the seller throw it into the offer. And I just kept renewing it every year. I file my claims on the phone and their technicians have always been positive. Overall, they're very professional and reliable. They’re always there when they say they would.

Our previous home warranty company's coverage wasn't as good so we decided to look for something else, then some friends of ours recommended First American. However, First American was not helpful at all. When my washing machine broke, the first gentleman that I spoke to told me to add a claim and a company was going to come out. I called to see if somebody could come sooner because the washing machine was locked with the clothes in it and we could not get it out, but the gentleman that I spoke to was very rude and he cancelled the appointment that it had placed for me through the phone and scheduled someone else. That company wasn't taking calls, so after the fourth company First American finally found somebody that could come out but it would still be a couple of days.

My home is getting up in age and the original warranties were coming off so I thought it's time to take a look at home warranties. I've looked at a couple of companies but First American have the best coverage for the best price. I've submitted a couple of claims to them online and so far, it's been great. The technicians that they contract with to come out and do the work were timely and helpful. Their work quality was good and they fixed the problem. The price is reasonable and my experience with them has been positive and so I'll continue to be a customer.

First American came with the house I bought. I usually have a satisfactory experience when I submit my claims over the phone. Their technicians are good as well.

We had bought a house and the sellers had First American on it. Whenever I had to submit claims, I've always called them and usually, I have to hold a little bit, but I get somebody who takes all the information down and they usually tell me that the contractor will contact me. I'd ask for the number of the contractor and I end up calling the contractor first. One time, we had an issue with the dishwasher and the work done wasn't very good. They came out several times and they ended up replacing it. But other than that, most of my claims have been fine. I've been happy with First American.

Our real estate agent mentioned First American and that she went with them and was really satisfied. She told me to check them out and go over the pamphlet so I got in contact with the person that she gave me. I like referrals because I know that they’ve had a good experience and that gives me peace of mind. I looked at all of the different options and First American seemed the best way to go. Also, their service fee was reasonable while some other companies charged more than $60.

Horrendous experience, still going on two months, not two weeks but TWO MONTHS after we had a claim. Phone contact takes up to an hour most times we call, with claim number etc. We've probably wasted 5 or 6 hrs on the phone, on hold, because we have to start over each time and the latest doesn't get communicated. We've had 7 service visits, none of which have resolved the broken dishwasher. It took about a month for them to replace washing machine after they fired the first service person. That went better than the other claim placed at the same time.

Getting a home warranty sounded like a good deal. The lady that sold us the house bought the insurance for a year for us and then we adapted to that. They were able to fix everything for us except this last time.

We’ve been having issues with the air conditioning. The first company said that they put a new compressor in and told to run it and let them know. I ran it for 20 days and it still does not cool off the house. If it’s 90 degrees outside, it’s 78 degrees in the house. So the guy came out and said that the unit needed to be replaced. He went back to his company and told them about it. They called First American and First American sent somebody else for a second opinion. The guy that was sent out came on a day when it wasn’t hot so he can’t test the air conditioning. Moreso, he can't check it because the guy that went before him put in more Freon. That’s gonna change the results of any test the second guy does.

First American Home Buyers was the home warranty company that was purchased with the home. We were first time home buyers and it's always been good to us. I never had any problem submitting a claim either on the phone or over the internet. They do a really good job and I appreciate what they do for us.

When I bought my house six years ago, the real estate agent paid for the first year with First American. I just kept going on it after that. It's easy to submit a claim. I just call it in and they send somebody out. They hire appliance repair people for whatever I've got wrong and I get the same kind of response from these guys as I do if I call them myself. I needed my garage door fixed and the guy said he'd be here between 1:00 and 5:00. He got here at 7:00 and never called me. But when he got there at 7:00, he was ready to go to work and had the thing fixed in 20 minutes. At first I was upset that he wasted my afternoon but then after he got my garage door fixed, I didn't care. It turned out to be a great experience. I like First American the way it is. I still pay my premium every month.

We got First American when our realtor set it up when we bought our house and we just continued it. It has gone just as advertised which you don't get too often and I've renewed my warranty for three years. We had a couple of claims and the quality of the work performed was always great. It's extremely efficient. On our first year, the well pump went out and they had to send a plumber first to then turn around and send a well person and we got charged two fees for that. It was kind of stupid but otherwise it's pretty straightforward. Now I was surprised how smooth it went last time because I didn't talk to a person. I just did it all on the internet, it took five minutes. I've recommended them several times so far.

I needed a simple repair on my dishwasher so I submitted a request. I never got a phone call, email or any notification from First American Home Buyers OR the repair contractor that they had scheduled an appointment on a Wednesday afternoon. Had I known I would have taken off work and been at my house, but because I didn't know I found a note on my door that they missed me. I called the repair company to reschedule and the next appointment they had was 2 weeks away. I did not want to wait and because this was not my fault I called First American Home Buyers to see if they could find a different contractor who could come sooner. The first customer service lady put me on hold for 20 minutes before I was somehow "disconnected". I called back and another (or maybe the same) lady hung up on me after I explained the issue.

I submit my claim over the phone where you can use the automated system. But the automated system is terrible. It doesn’t hear what you’re saying. I wind up having to try and get a hold of a customer service rep to be able to submit my claim. I submitted a claim two weeks ago for my refrigerator. And I finally have had the guy come out yesterday to take a look at it. But he said it’s not repairable. The tech was very courteous and apologized for the fact that whoever I talked to last Friday did not put the work order in so he had come over since nobody showed up during the timeframe that they said that they were gonna be there. He was very nice. I just haven’t heard back from anybody yet.

It was very easy submitting a claim with First American. I did it online, had someone call me, and they came right out. They did excellent work and I love the experience. It is a good program for someone like me with a lower income who can't afford to go out and replace something because the other insurance won't cover it.

I reported a broken AC on June 28th. It is now August 29th, and the AC is still not fixed! I have a tenant in this property who has not paid the rent and I can't blame them because it's inhumane to have somebody in the south live without an AC. I spent $1,100 on electrical upgrades that their contractor told me was necessary before fixing the covered repairs to the AC unit, yet a week later, I still don't have an appointment for the repairs to be completed. First American has horrible customer service and has gone back on their word many times. Saying they would cover the cost of replacement, then calling the contractor to try to wicked out of covering the replacement.

Working with the claims rep was a good experience. Plus, the work of the technicians has been great. A lot of people are really down on home warranties for some reason, saying that they refuse to fix anything because it's too old. I tell everybody that they should call First American because I haven't had that experience and everything I've called to First American has been fixed.

All my claims to First American had been responded to very quickly with reputable technicians. Most of the works done were very good while some of the plumbers that came out have been unable to take care of a blockage. They kept telling me I have rips but there are no rips anywhere near my house. A lot of them wanted to sell me other services over and beyond what First American provided. But overall, they're a very good and responsive company. There have been a couple of times that have been very emotional to me and they've been very good and empathetic about dealing with that. I had a flood in my kitchen that just was unbelievable because I just replaced all the cabinets in my kitchen. It had to be ripped apart to get to the flooded areas and it was more than I could deal with. First American handled it every well with very good technicians.

I recently purchased a home and our realtor suggested First American to us. We knew the realtor very closely and this is our first time buying a home, so we went with the advice given. I submitted a claim and it went very smoothly. I looked online first and couldn't figure it out, so I called in and the rep helped me through everything really quickly. It only took a couple minutes. The first contractor they assigned to the house never contacted me. I tried contacting him and he never got back, but as soon as I contacted First American about it, they got another one right out. The contractor was terrific. He fixed everything right there on the spot. I haven't had any problems with what was fixed since then, and in fact, I haven't had any problems with First American.

I'd done some research about home warranties and heard about First American through one of my coworkers. I've had their policy since June and my experience so far has been wonderful. I submitted claims online and found their website easy to navigate. The first claim I had was for the Vent-A-Hood range. The technician came to assess the problem and told me what the issue was. He called the company, got it off right away, came back the next week and replaced the fan in the Vent-A-Hood.

There’s one plumbing company that I have told First American I don’t even want to deal with ‘cause every time they come here, it just doesn’t work. It was the same issue for a washer twice and we have a $65 co-pay. My husband knows how to do all that stuff and he said that it needed more than that and the guy said no. Then a couple of months later, the same leak happened again. We had to call up our local plumber here and have him fix it correctly. Right now, I don’t know if I’m gonna renew with First American because I understand that the annual rate has gone up. My sister told me that her renewal came up and it was almost $700 a year. It's $500 right now and it’s bad enough as it is. So when my renewal comes up, I’m either gonna drop them or go to another company and see what they’re charging. I haven’t used $500 worth of work for me to decide paying that kind of money out.

My realtor told me about First American and submitting a claim to them goes very smoothly most of the time. However, the last claim has been quite an ordeal. It’s for my dishwasher and they sent out Eurocare. They’ve come out many times and they fix it but then it breaks again and they fix it some more. They replace a part and it breaks again. On the third time after it broke, they couldn’t figure out how to fix it. So then somebody else had to come out. A&G Appliance rep came out yesterday to see what they could do but he couldn’t figure out how to fix it anymore. Now I’m waiting for a call from First American but it’s been almost three months and I would like to get a new dishwasher.

My wife and I have had a contract with First American since we purchased our home in 2013. We only had to use their service a few times for the ice maker and garbage disposal, nothing major. When our AC stopped working this past June, we gave them a call. Of course we're thinking, "finally, all this money we've been paying is going to pay off..." Wrong!

Our realtor bought the First American plan and gave it to us as a gift. When my AC stopped and won’t work any more, I submitted a claim for a minor repair and the technician who came was knowledgeable, professional, and on time. He fixed it and I had it working in the next day. First American provided the service that they said they would and I was very satisfied.

My friend had First American, and she said that it was great for her because whenever anything happens, she was able to call someone through them. It was also less expensive than when something would just break down. I started looking into it, and she said First American seems to be the best one. I've filed a claim online for the drain, and over the phone for the air conditioning system. It's very simple. The rep was very professional, and asked the correct questions because I had no idea how to explain everything. The technicians were very professional as well. I didn't have any issues with them.

Heat Pump went out the 2nd week after moving into my new home. This is a joke! I wrote a lengthy, negative review yesterday, yet, this site responded with "OOPS! You do not have an account..." Well, I did last night! 08-25-2016: Set up this new account. With more than a month's worth of wasted time and energy, calling my claim manager, the air conditioning is still not fixed. In fact, the 08-08-2016 Purchase Order is STILL pending as of this date. More than a month of 100 to 108 degrees weather... stripping wallpaper and painting in an 88 degree house... So many phone calls to First American, I've lost count. Take my advice: FIND ANOTHER HOME WARRANTY COMPANY! First American Warranty Company, is not concerned about service or communication. ie. Do not expect a timely response to your telephone calls, service or repairs...

When I originally signed up, most things were covered. Then I got a notice that now almost nothing is - no component that is likely to break anyway. And they outsourced their call centers to overseas so it is impossible to get in touch with anyone who speaks understandable English. I won't continue doing business with them and do not recommend anyone else to sign up or continue with them.

I just recently had a issue with pool motor. I raised the service request on 14th August and the contractor who was assigned to the case called and scheduled only after 5 days on 19th. After that I tried calling the contractor and he never responded back. I called First American and they contacted him and also asked him to call and give me or them an update. But no response from him. Today - August 25th, I called him again but no luck. Called First American and they said they received a report from him saying the motor was short circuit due to rain/storm so my claim was denied. After 11 days, only after I called they mentioned the report. I have 3 other contracts with First American and am planning to cancel all of them. I can't even believe the service and explanation given to me after 11 days. Waste of time and money.

I have been a customer of First American Home Warranty for over five years and the customer service has deteriorated each year. If you call them with a problem expect to be put on hold for 20 to 30 minutes. Recently in June of this year I experienced a problem with my free standing ice maker. A service technician was sent out who had no knowledge of ice makers. He said the company Marvel was out of business and he would have trouble finding parts. The company is not out of business and the product is sold at Home Depot. He returned a second and still was unable to fix it. First American was notified that the unit was too old and could not be repaired. First American then sent out another tech. This time from Sears. He spent an hour looking at the unit and finally confessed he had never worked on an ice maker and did not have a clue as what to do.

We called after our dishwasher broke six weeks ago. It took 10 days for them to get a contractor to the house. After he submitted his order for a part and we verified over the phone with the company, we have gotten five different answers as to what the holdup is. Each time we call, the customer service rep is either unable to tell us whether the part was ordered or tells us that it was indeed ordered and is shipping. We had yet another agent indicate that there was nothing in the file for this claim.