First American Home Warranty Reviews

My husband and I used to sell real estate many years ago. We knew that First American was a very good company. It was really easy when we filed our first claim. We had a leak in the toilet and it had some kind of a special low-flow bladder in it. We got it with the house. The technicians who came were from Habit Plumbing. They were very nice and it was quick. They fixed the problem but they had to wait for a part so we had to pay twice for the service. Otherwise, we're very happy.

When I bought my house, First American was part of the deal. Submitting a claim with them was very easy. Their claims representatives were courteous and able to answer all of our questions. And the work that their technician performed was up to snuff. Our experience went very smoothly.

Submitting a claim with First American is pretty easy. I usually talk to a machine but talking with their claims representatives has been positive. I just go with it on the phone and they give their reply after you've told them what the problem is. Then they would address the claim to the appropriate contractor. Then that person calls you and then they come out and hopefully fix it. The last claim that we put in was from a month ago and it was a bad experience. The faucet in the laundry room wasn’t working. The guy that came over claimed to be a plumber. I didn’t believe him. When the fellow doesn't have the right wrench and I have to go look for my toolbox to find it, you begin wondering. He said that the faucet is no good and we have to get a new one. We wanted a faucet that swivels and at a certain height so that we could put a bowl underneath and wash it in our laundry sink.

Our realtor booked our First American home warranty when we bought our house three years ago. Submitting a claim has been nothing short of great. I submitted claims twice over the phone and their representatives are a 10 out of 10. That's why I've renewed for two years in a row.

Our First American home warranty came with the house we bought in Abilene, Texas and we had a lot of success with it. We were very dissatisfied with another home warranty company which came with our house here in Liberty Hill. We researched on what our copay is and what the home warranty will cover, especially on air conditioning. First American covers freon whereas a lot of other home warranty providers do not. So, we switched to First American this year. We've only had to do one claim and that was for garbage disposal. The technician company that came to my home was called Country Boys Plumbing. The guy showed up with a new unit and I paid him the $65 and everything was good. Since the repair, we've had no problem. I would recommend First American.

We bought the house and my daughter, who's a realtor, insisted we buy homeowners warranty and we did that. We're very pleased with the first year we had with First American so, I renewed it again this year. I hope I'll keep on renewing it because it's much easier than me trying to fix things myself. Usually, for any problem I have, I submit claims by phone. The only problem I've had is when we had a clogged up line with our built-in vacuum system. The first people they've recommended to come out does electrical repair for motors. So when I called these guys, they said they're not the ones who should be coming out and they don't do things like that. And, First American didn't have anyone.

The seller bought the warranty when I paid for the home. I had good luck the first time I called the company and had quick resolution. The problem is the 30 year old Whirlpool tub I called about in Dec 2016. The timer doesn't work and there is a leak. I have had a plumber come out and he contacted the manufacturer. The parts to repair this tub are no longer made. The manufacturer and the plumber have said that it would be unsafe to try to retrofit the tub with new plumbing and mechanics as suggested by the warranty company. I have explained this to the 3rd representative and she closed my service request because they won't replace the tub. I understand that replacing the tub is not their cost but they should at least pay a portion of the cost for parts and labor.

We worked with Old Republic and weren’t really happy with their service. So we talked to a First American rep and decided to give them a try. Their reps are friendly and are able to answer questions the best they can. Submitting a claim online is very easy, simply select what's needed to be done and roughly what the problem is. After the appointment is set up, I hear from the technicians within 12 hours so that's pretty quick and they are very courteous.

My wife wanted to get a home warranty to add security, so we had American Home Shield before and then we decided to try First American out. They started out really well, and I'm satisfied. I prefer calling them and placing a claim. The claim process is very easy, and they get in touch with me within 24-hours. Then they come and work depending on their schedule. Their representatives are friendly but they probably need to be more knowledgeable. They will tell me what is not covered, but if I ask them a little more in detail, then they don't know. The technicians do good work, and on my air conditioning system claim, I had a really good experience.

The part (the pumper) that the tech put in doesn't seem to be that good of a model. The horsepower on it is the same as with what we had, but it makes a lot of noise. He got the job done, but we feel like a better product would do the job, as well as make less noise. Other than that, my experience with First American was pretty good, easy and simple. I still recommend them.

My claim was initiated on February 21st, and I am still trying to get an electrician assigned to my claim that will actually call me back and schedule an appointment. You know that part on their website where First American says you will be contacted by the assigned contractor in 48 hours? Not in my case. After repeated calls and email from me to the contractor without any reply, I reached out again to First American. They continually ask me to "wait four more hours and we will contact you" each time I call them, to try to get this resolved. They have never returned my call or sent me the email as promised.

I'm a home loaner and home warranty has always been requested or referred to us. I then acquired one and went with First American. It was easy submitting a claim with them and I always do it over the phone. I answer a couple of questions from the agent then they create the claim and things are emailed on who will be helping. Everything is smooth. The only thing is that sometimes we're talking about products that I know nothing about and I'll go ask questions and it's a little bit over my head. Other than that, the quality of work that's been performed by the technicians has been great.

I got First American for a rental house I had because a friend had them and recommended them. I've been with them for about 15 years and I'm satisfied with their service. I call in to submit a claim and I'm usually contacted within 24 hours. Their claims representative listens to me and takes care of my claim. The last technician who came out was excellent and I gave him an outstanding rating. He diagnosed the problem, told me he had to order the part, and that he'd be back within 48 hours. He returned in 24 hours and fixed the problem. He also discovered something wrong with the door that I hadn't even noticed and so he did some preventive work for me by doing the repair. Generally, the work done with First American has always been satisfactory, and I haven't had to call them back out to redo it, so they're not wasting my time. That's important to me.

I have had an issue with my heater since December 2016. As of today 2/27/2017 I still have had no reply instead I get the runaround and Natasha AVOIDING my calls and all she does is give me excuses. She's really good at sending you to her voicemail. This is one of the WORSE home warranty. DO NOT GET THIS home warranty. All they do is steal your money. If I could rate how bad they are I would. They don't even deserve a 1 star but I had no choice.

I've been familiar with First American for a long time because I work for a title company. I knew the value of their warranty so I decided to go ahead and get one. My last claim was for my heater and everybody's been fabulous. The claim process was easy and the technician called me the next day. The customer service center was great, too. I would definitely recommend them.

The reps at First American were courteous. However, a couple of years ago, a technician gave me a wrong diagnosis on an appliance and I never wanted them to come back. I told First American about it then someone else came and fixed it. Everything is going pretty good so far. As a matter of fact, I have a claim now and I'm waiting for them to bring me a new toilet.

I've been a customer of First American for 10 years or so. Service was always satisfactory, so I had no reason to change. My last claim was for a plumbing leak. I submitted over the phone and everything was fine with the rep. It was over the Christmas holiday and it was a pretty busy time but they got out right after the holiday and took care of it. The technicians were great and did a fantastic job. I didn't have any problems at all and the quality of the work performed was great.

I don't have a home warranty then and I needed one so I got First American. I'm really glad I did because a couple of months later, my refrigerator went out. It was really easy to submit a claim to them. I just called them and they set up everything. Their technician told me what the problem was and his work was nice and quick. It was excellent. They replaced it and gave me a new refrigerator.

Our company uses First American so I know the rep. I also have access to the Republic and Fidelity. I went from owning and had First American to renting and then, I owned again so I have First American now for my home. I had Fidelity on a rental as it was what the landlord had and they're terrible as they sent me the biggest clowns. First American, I've always been happy.

I've had First American for many years. I bought this condo, and me being a female, it's hard for me to fix things so I thought it was a good idea to get a home warranty. I'm working on a claim right now for toilet stoppage and they were supposed to be there between 12:00 and 2:00 today, and they're not. I called the guy at 2:15. He said he'd call me back because he was on the line with the plumber. This one is not so good. This contractor seems like a little fly-by-nighty to me. But otherwise, I've had a great experience with First American. I've done two other claims and they had been good.

When we purchased the house, First American was offered to us as part of the closing deal. So, we bought the package at that time. We had very good responses when we submitted our claims. In fact, most of our claims have been promptly handled. Some of them were a little bit longer than I would want but that had nothing to do with First American. So, it was all good and they came through for us. There was one time when a glass had blown out of our oven. It exploded and shut out the bottom of the oven and across the floor, and it took a while to get someone to come, get the replacement part, and replace it, but then once the technician came, then all was good. The quality of the work was good, and I like it. Overall, we've had good experiences with First American.

I know how much appliances cost, so I decided to get a home warranty from First American. I called them to submit my claims and I didn’t have problems. The process was easy. When the technicians came out to do what they had to do, they did it right. For the first claim I had, First American sent someone out to turn my gas off. The guy who came out was nice. He did what he had to do and I was satisfied. Then, my heating unit wasn’t heating right, so they also sent somebody out. The quality of their work was good.

I opened up 2 claims with First American and both of them took 3 business days for a first american claim specialist to contact me. This means I should live with the problem for 3 days just to get someone ready to help me? The claim specialist told me it will require minimum 2 business days to send someone. Claim # ** - This Claim they can arrange someone to schedule in 2 business days (5 business days since the inception of the problem and since the problem happened over the weekend - a total of 7 days).

I bought a new house and purchased home warranty from First American. At first they would call me everyday to get their policy until I signed up, then I had an electrical problem in my house that they denied to cover. Their contractor showed up almost after 8 days after I placed the claim, so I cancelled them after they told that they won't cover. I had their top of the line policy that covered more than anyone would need. Their customer care people will also tell one thing one time and the other time you call.

I've had three claims with First American and it's been wonderful. When it came to renewal time, there was no doubt about whether or not we wanted to renew it. I called to submit a claim and expected the hoops and the BS but no, it's pretty easy and the rep was very helpful. I was asked what my problem was and my location as well to confirm that the provider would be nearby. In one case, the claims rep was having trouble finding someone to service a particular appliance. So she went out of her way to find someone. They had to come from Portland, so she coordinated that.

My daughter has First American insurance and I like the service she has so I went with them as well. My most recent claim was for our heater. I just called, made the appointment, and then they came. The interaction with the rep was good and fast. Now, the heater's working. I would recommend First American.

When we were buying a house, the realtor suggested acquiring a home warranty. We looked around a little bit but several of her customers were very happy with the experience they had with First American so we went with them and have been their customer for more than 25 years. About three years ago, I needed someone to fix my dishwasher door. There’s a fee that I paid first upfront but the guy never came back and I did not pursue it. I’m still a little bit messed over that. But, at that time, I had a lot going on and I just couldn’t go with it. So, it was really my problem because I didn’t follow-up. The latest interaction I had with them was when a part on my pool pump went out. They came out and repaired it the same day. I’m very happy and I would recommend them.

We moved from Maryland and we had to find a new home warranty company. My husband called a bunch of companies trying to find out what they offered and their prices. First American offered more and their prices were better than everybody else. To submit a claim, I normally do it over the phone and the claims reps were very helpful. Then the contractor calls me, sets up an appointment, and they come out. The quality of work performed depends on the contractor but we've been having good luck so far. The last claim was for the garbage disposal and it's an easy process. The technician who came put everything in and told me how to maintain the garbage disposal and I had good interaction with them. I would recommend First American.

I had an issue with another home warranty company and was skeptical in trying FAHW. I tried them and in the summer my pool pump went down. I contacted them for repair and they couldn't find a contractor and said for me to find one. I was not reimbursed with my previous company when doing this so FAHW said they would find a company to direct bill them, and did.

I've had First American for 6 years on my home. It came with the house and I stayed with them because of their good service. They even rendered perfect service in the most recent claim I had. Submitting a claim, both online and over the phone, is a pretty easy process. The claims rep was polite and the techs were very good. They were all professional. I'm very happy with the quality of the work they performed.

I was looking around to get insurance for my house. My cousin who has insurance with First American called me and said, “I have this company you can go with.” I said okay then I bought it for my house. I submitted a claim when there was a water leakage with the water heater. They came in so quick and looked into the house and then told me everything is okay. I asked, "So then, what's this leaking from?" The tech said, "Sometimes, the water heater shuts down, and sometimes, when you turn it on, some water spills down the water heater so that's no problem." The technician that came to my home is a good guy and he's okay. This is the first time I called First American and they did a good job. The water heater is working right now and it’s good.

I am VERY dissatisfied with this company. When my electric range stopped working, First American sent an electrician out to take a look. The electrician was unable to fix the problem without ordering a part. Because LG no longer makes my range and the parts are no longer available from the manufacturer, First American is bullying me into ordering a part for my range off of EBAY!!!! I personally looked the part up on EBAY, and it does not appear to be in good condition. This part could be from a junk yard, a pawn shop, or perhaps some high schooler's technical school project, and they want to install it in my home??? This puts me and my family at RISK.

Acquiring home warranty is very convenient and beneficial to maintain our old appliances and I decided to stay with First American because their website is convenient and their arrival time is not bad. I recently filed a claim for plumbing and it was easy. They responded quite quick and I had an appointment the next day after I raised the claim. Then, the technician arrived and he explained all the details and made sure to help if I have any difficulty in understanding the procedure. I had a good experience.

When we bought our home, our agent signed us up with First American and our friend said it's a good service. I call them when I file claims and they usually let me know who's coming then they give us a call in 24 hours. Sometimes they are very accurate and they come on time. But sometimes it takes a couple of days for people to call us and it's a little bit late. But the technicians are good.

Don't go with this home warranty. My water pipe to the fridge broke (lots of water damage in my kitchen). They send out a contractor who told me that they couldn't use the appropriate materials (rubber instead of copper) because the current one is copper. After 30 days another contractor came to refinish my floors and had to remove the fridge. However, he couldn't close the water completely (he told me because they used the incorrect materials). I called First American to see if they can fix the problem. They told me, because it is after 30 days they can't fix the problem... The issue is that it was never properly fixed because they didn't want to use the correct materials. Very bad service. I don't use them anymore as service is for me #1.

We were told about First American by a friend of ours who works for another company doing the same thing. He told us that First American was a very good company to go with. Everything so far has been fine and we had two claims with them. One was for our refrigerator freezer and the other one was for the electrical problem we had. The claims process was very easy and their reps were all courteous and did a great job. The repairs have been good too. I couldn't expect more.

We needed to get First American for our rental property so it'd be a bit less stressful for me while he was in Iraq. He called them, spoke with somebody and whatever they discussed made him go ahead and purchase the warranty. It's pretty simple to submit a claim with them. However, it's a little difficult sometimes to understand their reps when I'm talking to them because they're not from here. But everybody's pretty helpful and usually they're quick on dealing with the situation and helping out. The claims process is easy and First American is really on top of it. I've had a great experience so far and I haven't had an issue on everything that's been fixed on the home. I've recommended them many times to people and I talk very highly about them. In fact, my sister-in-law is looking into getting them for her house.

GO FIND ANOTHER COMPANY. On their web site I tried to review them and give 1 star. However they will not post any bad review... so read below. I had a pipe break in my basement. I called and since it was a weekend, FA did not want to pay an overtime call for a plumber on a weekend. Therefore, it took 3 days before they found someone to come out. All local plumbers will not deal with this company. They had to call someone from out of town.

Little things do happen in the house and sometimes I don't have a whole lot of money to get them fixed, so I got a home warranty with First American. I submitted a claim and their customer service was great, very professional, and not ballsy or too demanding. The technicians were professional too and the quality of their work was great. They always called ahead of time to make sure someone was home. They had ID's and they always announced who they were when they came to the door.

My wife does most of the interaction with First American because I don't have a lot of patience to wait on hold. Whenever we have to make a second call they'd have no good communication about an earlier call, so we end up where there was confusion on which person or department on the other end at First American was involved in the claim. My wife finds their hold time to be a bit aggravating and their menu system to go through the automated call direction to be confusing and not have very appropriate options. But other than that, we have no problem when we finally get to talk to a real person and we have no problems with First American.

We’ve been with First American Home Warranty for four years when we bought our house and it's 90-something years old. It was easy submitting a claim and it worked out well. We made a claim for our hot tub and the furnace. The reps we worked with were very pleasant, very knowledgeable. It usually takes 24 hours to get a call back from whoever First American send the claims out to. This last one that did the furnace, we heard back within three hours and they came out the same day. The quality of their work was very well done. I've recommended First American and I plan on keeping them.

Submitting a claim with First American Home was very easy and smooth. Jimmy the contractor is fabulous. Every bit of interaction with him has been A+. He came when he said he was going to come. He contacted me by text message which was excellent for me and I responded. He’s always pleasant and he did exactly what he said he was going to do, and also did it expeditiously. I’ve never had anything but an excellent experience. The quality of work is one hundred percent great. I’ve recommended this company to everybody that I can think of. I mention it all the time and tell everybody they need to get one of these.

Our First American warranty was given to us at closing when we purchased our home at no cost for a full year. We have submitted four claims and everything was good except for the last one which was in December. Our water heater went out so we had no hot water and when I called, the company they referred us to told us it would be five days before someone would come out. We couldn't do without hot water for that long so we cancelled the claim and just did it on our own. I understand when there are things that aren't emergencies that we have to wait but for something like heating, air conditioning or hot water, First American should have companies that are available 24/7. So that was a little disconcerting. But other than that, the technicians who came for our other claims have done excellent work for us. We've had great experience with them and the First American representatives. And we will renew even though we had that one bad experience.

When I called First American, they explained everything and it sounded like a good opportunity. However, when I submitted a claim for the pool equipment, I spent a lot of time on the phone waiting. But the technicians that came were nice. It took a lot to get the job done but they did it.

We were living in our other house and there was an issue that happened. And we couldn’t find that same insurance company that we had. Then a friend said that she really like First American so we went with them. Things are always very smooth with them. The people that I've spoken with are professional and they try to get back to me in a timely manner. They’re usually quite informative and detailed as to what the process is step by step, and it always lines up exactly as they said. They always send people who are clearly qualified for what they’re doing in the area.

They will never call you back when they say they will. The earliest they can schedule contractors for you is 4 days after you call, even if you have an emergency. I managed to find my own contractor to come within 2 hours of calling. Not sure why FAHW wasn't able to do the same after 48 hours of back and forth with them. First American is incompetent, dishonest, and inexperienced. Don't waste your time or money on these ** amateurs.

I filed a claim with First American and it was very easy. They came out and checked on an air conditioning unit. It was handled completely to my satisfaction and very quickly, too. The technicians were friendly, nice and prompt, as well.

Our electrical outlet wasn’t working properly in the house. I submitted a claim to First American and it has been a good experience. I called and they sent out a certified repair service. The technician that came out was very satisfactory.

From what I saw on the internet First American is a trustworthy company so I chose them. I go online and follow the prompt to submit a claim and that's an easy process. The claims rep I spoke with was very professional. But when I first called, they assigned it to Sears and they were two weeks out when I called and they can't expect someone to wait two weeks to get a washing machine fixed. When I said that's too long, they assigned me to another contractor who was horrible. I called and told First American they should never use them again. The guy stood me up after my wife waited all day long for him, then he texted us about 5:00 that evening and said he had car problems and couldn't get an internet or phone connection to give us a call, and said that he would be out the next day. I said okay but I told him he had to come before a specific time and I never heard from him again. I'm more upset that he didn't call to say, "I won't be there. I can't be there."

I've been a homeowner for so long and I've been with First American for quite some time. And when I file a claim with them, it gets submitted. However, I’ve been having some concerns because of issues with my dishwasher. When it wasn't working and there was an error sign, I called First American and it was fixed. However, the error sign happened again and I called two months later and the guy came back again. Now it's broken again and the technician will be coming on Monday 'cause that's when I'm working from home. I will talk to the technician myself.

Maintenance and repair costs led us to look into getting a home warranty. My son did some comparative shopping and First American had the best rates and program as far as what they would cover. On the whole, they've been professional and excellent. When submitting a claim, we call in and they assign a contractor or a service to us. Those people call, arrange for a visit, and come out. And if the situation couldn't be repaired, then since they have to order a part, they inform us of what that part is and when it is going to be here. As soon as it's here, they come back out and replace it. The claims representatives are very polite and businesslike, to the point, and they try very hard to please. We've never had any problem with them. The technicians are good people, real friendly, professional, very polite, and very careful about what they do as far as rearranging something or having to get something out of the way.

Submitting a claim to First American is very easy and their reps are very courteous and very helpful. I've been with the company for many years and I have yet to deal with a technician that's not first class. They've replaced or repaired just about everything in my house and I've never had a problem. They're a first class company.

In the last eight years, there were a couple of times that I thought about switching, but I don't think there's anything better than First American so I couldn't really do any switch. In the beginning it's been a struggle finding the right service person. They would put me to some people that wouldn't even return my calls and make appointments. Also, their process was a little slow but it seems easier now to do things with them. They've established some people to take care of the client so it’s been better. I'm happy now and I might have several people signing up for it really soon.

We bought a condo almost three years ago and First American Home Warranty was included in the paperwork. We've had about four claims and had no problems with any of the technicians that came. One of the claims was for a new dishwasher that was in the condo when we got it. It wouldn't run. So we got a guy come out here and he had to come out at least six different times to fix the problem. They had to order the part but got the wrong one. It didn't bother me but it would have been cheaper to put a new dishwasher in here than to have the expense of all the repairs that was done on it. But other than that, I haven't had any problems with anything.

I was with American Home Shield and I got disgusted with them. So, I went through the internet and looked for a home program for protection. Then I decided to try First American. Around December 31st at 6:00 at night, the water was coming out of the water heater. There was a pipe broken and we had to turn the water off through the whole house. I called them up fo file a claim. I asked the representative if he could recommend a plumber as it was an emergency. He called three plumbers then he gave me names of plumbers that I could call. But they couldn't come out that night because it was a holiday weekend. So we had to call another plumber and he did the job. I called them back to see if I could get reimbursed and they said no because they didn't authorize me. I wasn't too happy with the $300 charge but that's part of life. It was okay and we had hot water that same evening so there was no problem.

I’ve been with First American for years now and they do a great job in most instances. I call them on the phone to file a claim and the process is fairly easy. You go through all the information first and once you’re through with that, then you describe what your initial problem is and they’ll tell you they’ll get back to you with a contractor. That could be on the same working day or the next day. Typically, it’s on the same day. Their technicians have been fine and have been pretty competent.

We've committed three claims and everything has been taken cared of ASAP. The technicians that First American sent out have been fine, especially the guy who came with the pool. The other guy who put a fuse in my drier wasn't here that long but he took care of the problem. They're very professional. We're happy with our experience and would recommend First American Home Warranty.

First American Home Buyers Protections' claims process was real good. I've called their customer service before and they've been great with me. Their technicians were wonderful too. I'd recommend them to a friend.

We purchased a new house and had to have a home warranty, and the mortgage company we purchased our house from suggested that we go with First American. The claims process was easy. I called by phone and the claims representative was courteous and professional. The technicians came out really quick the next day, assessed the problem, and made a suggestion. They did the plumbing that they needed to do and the work was done very well. First American paid the claim out really quick. We've had a good experience so we're not changing our home warranty insurance, we'll be keeping it.

I renewed my warranty with First American so in case I have any problems and if something breaks down, I can call them to come out and fix it. Whenever I submit a claim, they have somebody call me and give me a definite time when the tech is going to come out. So far, the fixes that have been done were good. I haven't had any problems about it. It's a good experience as long as they get the work done in a timely fashion.

We got First American through the escrow closing purchase of the house. Filing a claim to them was excellent. My house started smelling like gas and I thought there was going to be an explosion and we had to call the fire department. When we turned everything off and the gas smell went away, I went online and submitted a claim at one o'clock in the morning on the day of the big storm for the heating and air conditioning unit 'cause it was 39 degrees. It was Christmas Eve, so I didn't hear from anybody 'til Monday.

It was easy to submit a claim to them and their reps were very helpful. Their technicians have all been good too, and when we had a bad experience with a person assigned to us, their customer service reps assigned us to someone else. All in all, it's been a great experience.

I’ve been using First American for over five years and I have two policies with them. I have submitted claims on my dishwasher, air conditioner, and most recently for an electrical problem and my hot water heater. I've never had a problem with them other than a little issue with the scheduling of the company they used for the electrical problem as opposed to the issue getting fixed and it angered me.

I've had First American on and off for a long time. We have a place in the valley and another one up in the mountain where no other warranty company covers so First American was our choice. When I first started, they didn’t use local vendors. We had one contractor that came up here. We're on granite and it was a plumbing issue. If a vendor does not know the area, they wouldn’t know how water would react. They sent somebody up from the valley and he could not find the leak. He was going to charge us $5,000 to bring some equipment here and another $5,000 an hour to use the equipment.

My husband and I filed a claim last weekend when our heater went out. We called First American's preferred contractor and they didn't have any appointments for 4 days, and they were located close to two hours from our home. We expressed our concern to First American, especially since the overnight temperature had been in the 30s and we have an infant in the house. We asked if we could use our HVAC contact because we had had a similar situation. They told us they would get back to us. We never heard back and we went ahead with our own repairs, and now they won't pay for the claim. Every time we've needed to call them we've gotten the run around and it's been more of a headache than any peace of mind that was promised during the purchase of our home. There's got to be a better company out there because First American should be called Last Resort Warranty Company.

I've been a First American customer for a year now. Their claim process was easy. I just called. Normally, I don't have a problem with their claims rep but the last one was a little tricky. I don't know if it was on their end or if it was Sears. There was a little mix-up with my address because somebody entered it wrong. It was broken since November right before Thanksgiving and it just got fixed Saturday. It took a little longer to get done because their contractors gave me a four hour time span. I think everybody does that but who has time for four hours nowadays since everybody has a busy schedule. I think they need to give a two hour window. Also, they were saying "Oh this is the problem" and then it wasn't, it was another problem. So, it took a while to get repaired but it's finally repaired. I don’t think it was First American's fault but it was a combination with their contractor.

First American was the insurance that the seller got for us and we've been using them for a year and a half now. I filed a claim for a replacement of the garbage disposal not very long ago. We called and they contacted us right away and they replaced it. Their technician was very nice and very professional, and their customer service rep was good.

Everything has been great when we filed claims to First American. I screwed up, though, when my water heater blew up and I had it replaced. I was worried about my floor being damaged and I called a plumber I knew to come over instead of calling First American. I called First American's sales rep, Cheryl, and asked her if she could help me out. I asked her to speak on my behalf about not calling the warranty company first regarding the matter. Cheryl was really good in helping out and they ended up giving me exactly 50% of what I paid for the water heater which considering that it wasn't through their people was fair enough. The water heater was 950 bucks.

My wife had submitted claims with First American and she finds it easy every time. Recently, they sent in a good dude and got our issue taken care of in a timely fashion even though our furnace was getting crappy.

Filing a claim was really quick and easy. Everything went well when I spoke with the claims representative. The tech was really on time and so far, I'd recommend First American Home Warranty.

First American has always done the job for me. I submit claims over the phone and it's always seem to be easy enough. Every once in a while, the technicians take longer than they should but most of the time, they're within one to two days. They usually fix the problem. If they don't figure it out, it'd take them a day or so to get a part. Other than that, I've always been pleased.

I've been using First American Home Warranty for about five years now per my realtor's recommendation when I purchased this house. I have submitted two claims to them and they both worked out very well. One was on the refrigerator. The technician came and found out what the problem was, and fixed it. And then I had to have a garbage disposal replaced and they did that. Their technicians were very good and they have good customer service too. Everything has been handled very professionally each and every time.

We called First American for a refrigerator issue and they sent someone out. Three weeks went by and we never heard from the contractor that came out or First American. I had to call them to follow up and they said, "Oh, well. We got back to your insurance company and they're not going to cover." It was fine that it wasn't covered except that we waited for three weeks, and it was over the holidays. I was a little frustrated about that. I also told First American that the contractor left with a towel punched up and stuck inside my freezer door. So our first experience wasn't that god. They were nice, but I wish the communication was better.

I like my experience with First American but they don't cover the roof. I had a leak and they said if it's not a pipe, they won't fix it. But that's not what we were told when we were starting. Other than that, submitting a claim with them is usually fast. The other claim I filed took days but on another one, they called and came right away. Then the technicians are all very nice except the refrigerator guy, who would come three hours late. He did it four times. I let First American know and they sent a different tech the last time.

I've been with First American for 10 years. I like the company but I don't like the people that they send out sometimes. They have a timeframe between 12:00 and 4:00 and I told them I couldn't be there until 3:30 or 4:00. When the last technician came to fix the washer, he was already at my house and I was 15 minutes away but he wouldn't wait. He left and said that I didn't understand what it was like to deal with appointments. So, I missed the technician and there were no more appointments open until after Christmas. I had to take a day off from school to have him come out and he took less than 15 minutes to fix the problem. The technician said he fixed my washer and it does appear to be fixed, but the reason why it went bad was because the people who fixed it before him who were also with First American, did not put a coupler in place which caused the agitator to go bad.

We got First American when we purchased our house about two years ago. It was a fairly easy process when submitting a claim. The First American guys were great and the technician that came out to our house seemed knowledgeable and quick. I feel great about the work that was performed.

I had nothing but good experiences from First American. It was easy submitting a claim and they were quick. Also, the reps were very courteous and the techs were very professional and polite and they explained everything to me.

First American service is prompt and quality of work is excellent. Any time that I've ever called for a situation, they've been able to rectify it and have a technician calling me within an hour. The techs have always been very professional and able to solve the problem quickly.

Worst home warranty experience ever! What a scam! I had a leaky water heater and I have only lived in the house for a few months. I called First American Home Warranty as per my contract and they set up an appointment with their preferred plumber. The plumber they sent was less than professional and couldn't even arrive during the 4 hour time period that they quoted. If you read the fine print of the contract with AHM you will see that they don't have to replace your water heater with the same brand of unit or even the same size unit.

I have had good results for the most part when submitting a claim with First American. The only thing that I have a complaint about is that it takes so long to get a contractor to contact me. Sometimes it's the next day but that doesn't happen very often. I've never had them submit my claim and someone contact me that same day.

We've been with First American for a while. It's very easy to submit a claim and their claims rep was able to answer my questions. My husband usually had interactions with their technicians who come out to our home and we've never had an issue. They're a good company.

My wife suggested that we get a homeowner’s insurance. First American was the one we picked. Submitting a claim has always been very easy, and their claims representatives have been courteous.

The house I bought is not new. I had a leak, and the company suppose to pay for the repair of the leak. After I phoned the company, they told me that they will send me a service to evaluate the problem and I should pay for the evaluation $65. The evaluation showed that the leak was in the pipe and the plumber told me that I probably should repipe the house. After the evaluation I phoned the company to find out how they can help me. They said that they will pay me $80 and sent me the check. I looked in the booklet that I have and it promises me 2,615. I don't know what is the trick here. I wish I had time to complain. Don't trust the company.

My house was brand new and I figured after that first year that the builder insured the house, I needed an insurance company that I can depend on for my appliances and stuff. I saw First American's commercial. I called and talked to them, they seemed to say what I wanted to hear so I went with them. I had two separate incidents. I had a plumber come out and he wasn't a mean guy. It only seemed like he came into a big brand new house with a bunch of ** people in it and he didn't want to do the work.

I purchased my house two years ago, and the seller purchased First American for me and then I renewed it. Sometimes, I have to wait a while, but once I got to the proper party all of my issues had been resolved. My heating went out a month ago, and a man came out to fix my heater. He supposedly replaced a part and left. And then, my heating went out again. Yesterday, the person from the new company that they sent out told me that the man that had come before had just filed down the part and reinserted it. He said that it was a temporary fix, and it’s no surprise that it broke again. So, he had to order a part and he is going to come back next week and install it.

Our realtor suggested First American as part of purchasing the home. It's just the rental property that we rent out but I have communication with the people who have gone out and they've been good. The issues have been resolved and the technicians were able to fix what I needed them to.

I’m satisfied with First American. So far, the quality of work that has been performed has been pretty good. The only thing I was disappointed at was when last year my water heater broke, they took a little bit too long and it's something we needed right away. It took a week and I had somebody install it the next day and had to pay a little extra for it. When it comes to water heater, that's something they could improve on.

First American did a good job and we’re truly satisfied with them. We’ve been with them for four years. It has not been so hard to get somebody to get over here and do the repairs except on weekends or holidays. The technicians that came out to our home were professional and they cleaned everything up before they left.

Submitting a claim with First American has been easy but the only thing that hasn't been amazing was our last service with the plumber. There was some water left on the floor. My sister was the one who was there for most of the visit and she said that the plumber seemed annoyed or frustrated, which is understandable with the problem we were having. Other than that, I would recommend them.

I got First American when I was living in my other house and then transferred it over to my new home. I've always had good luck with them, except for this last go around. The fellow that I'm working with now for my furnace, which I had turned in about a month ago, came and looked at it, cleaned the igniter, and everything was fine. At the time, he said he thought it was the computer board probably going out because it was hit and miss coming on and off whenever it decided to, or not come on at all. It's been working well for over a month now, but it's back to doing the same thing again. When I first had this done, he never returned calls and it drove me nuts. I must have called him 10 times to try and get a bit of an update on it, but he just left me hanging high and dry. Then the furnace seemed to be working okay, so I just let it fly.

First American Home Warranty is wonderful and they take care of the problem. They are easy to work with and they're always courteous. We had one problem with Britton Pools, whose people were very rude and obnoxious, but I called and they gave us another company. The new technician that came out was fantastic and the quality of work that was performed was excellent.

Stay away from this company. If you have a problem it will take months to fix. You will take the day or many days off work with no one showing up. Then you will spend hours on hold. Now working with supervisor Javier ** on a plumbing problem that has gone on for more than 3 weeks. I have been on hold for more than one hour. Not that are postponing the repair for several more day. I asked Javier the supervisor if not having a shower not working for one month is expectable. What if it was his family? He said it is personable and he would not answer. Javier said he was going to get his supervisor and I got put back in the queue with no call back...

On Jan. 9 the heat in my home was not working so I contacted First American Home Warranty. First I tried by phone but after wading through the automatic system I made a request online and was given the name of a contractor. It was 6 degrees outside that morning so I tried to get in touch with this person and got no answer so I went to the address of the contractor and the office was closed and the vans were covered in snow so it was obvious I wasn't going to reach this contractor.

My experience with First American has been wonderful. Submitting a claim has always been easy and the people that have come to do stuff have always been good. They’ve always cleaned up after themselves as well. I would recommend First American to anybody.

My son had a home warranty and if he had a problem, they fix them so he recommended to me. I decided to get First American. Their claims reps respond right away and are very courteous. So far, if I have some problems the techs come in and help me out. If they have the spare parts to replace whatever I need, they fix it right away. If not they have to buy all the new parts, which takes a couple more days, but as soon as they get the spare parts they call and tell me they'll be over at a particular time and they definitely come in and fix whatever the problem I have.

So far, I like First American. I did my claim submission online, it went fine and was easy enough for me although I'm not a technical genius. However, I got a bill for the service from First American when I've already paid the $65 to the contractor that they sent. I had to let that in my bank account. It went off the picture but I actually paid them and mailed about it. I haven't heard anything since I mailed it back and I haven't looked online.

My air conditioning broke during the hot summer in North Carolina. I called for warranty service. The contractor called and told me to turn off the unit that night to be sure it thawed if frozen, and they would be out the next day. The contractor came out, took my co-pay, then told me it was still frozen so I had to turn the unit off but leave the fan running until it thawed. It never thawed, and after 2 days the contractor was still not returning my calls. First American kept giving me the run-around telling me I'd get a call from the contractor in an hour. I ended up calling another company, and learned the system would never had thawed because there was a short that was preventing the system from turning off! Neither their contractor nor First American has ever returned my calls asking for my co-pay back.

My AC compressor went out and my portion to replace was $1700 plus another $285 in uncovered costs for a total out of pocket to replace a covered item $1,985. Since it was so much out of pocket I thought I would just use their portion and replace the whole system - they would only give me $558. How can a company advertise a covered item when they are only paying 20% of the replacement cost for a normal wear item. I don't call this coverage - I call it robbery and false or at least deceptive advertising. Don't waste your money. Save the $600 and use it to fix whatever breaks.

My mother has First American Home Title. And I guess that's okay but I hadn't heard all positive about them. So I was looking for an alternative for the First American Home Warranty Company. Then I had a problem with my washer and dryer. And they were very helpful, and they took care of it, and I had an appointment instantly. They sent the guy out and he was there in two days. I was pleasantly surprised that he was from Sears. I had Sears for 15 or 20 years and every other year, I swear I was gonna fire them and I did. I don't know if it was because of the relationship through the First American Title the warranty company or not but it was impressive. We've only had to submit a claim once so far but it was perfect. It worked the way it should have, just as advertised. We're really pleased.

When I purchased my property, the sellers bought a year of First American home warranty for me. Claim submission was pretty easy. Plus, the claims rep was courteous and the technician was professional.

It's been a wonderful experience with First American. They told us everything that they were going to do and did it. When I submitted a claim, I made a phone call and somebody called me back and said that some guys are gonna come over. Those guys called and told us the time window that they would be coming. One guy came, looked at the microwave, and said, "We can't fix it." So, I paid him $65 and that's all I've paid besides my premiums. Then technicians came to install. The two technicians who came to our home were great and knew their stuff.

It's been good in general with First American, except that we had a hiccup and it was really awful with one of the vendors. Other than that, however, they've been on top of things. We submitted our claims online and that was a good and easy process. When we called for the furnace people, the vendor was super responsive and helpful, and got everything done right away, faster than we ever imagined. In contrast, when we had a water heater problem, it was such a bad experience and the plumber was really bad. The vendor did not submit the report and when we were trying to contact the person who was in charge of that case, he wasn't replying, and the First American guys also had a hard time. After a month, First American finally tracked them down.

Our First American Home Warranty was provided to us on the closing of our house. Submitting a claim was easy. The claims rep was really courteous and the technician cleaned up after himself.

Every time we have a problem, we call First American and they provide the help, everything gets fixed, and we’re very happy. For years, they’ve always done what was needed. They're doing a good job, and I don’t have any reason to give them up.

I've had First American for two years now. It's easy submitting a claim and the tech that they send out is on time. Everything has been fine and I'm satisfied.

I was checking all of the home warranties out on the internet and I like the price of First American. I've also talked to their rep on the phone and she was good. I've submitted a claim on my water heater and the technicians who came out did a good job. They had to put in a whole new line and a valve.

So far, our experience with First American has been amazing. Fortunately, it came with the house and ever since, we’ve had the insurance going. Even in my new house now, we got First American, and we’re very happy. We’ve been with them for 12 years now. Their service is not an issue and we like the contractors they send. They’re very efficient and professional. The only thing is that it is very hard to get through to customer service if we have to call them to place a claim. It takes a lot of time, and in my opinion, their phone system needs to be improved.

So far, I've had a good experience with First American. Submitting the claim was easy and talking to the claims representative on the phone has been awesome. I don't have any complaints except that I hope my bill can be brought down a bit.

I write this review because I believe that all consumers should have a fair assessment when researching what service companies to use. This company is affordable but the affordability is due to lack of service. We have had multiple claims that the original contractor comes to our home usually SEARS' workers. An initial order is placed however the follow-up does not occur. In all instances the original contractor comes to assess the work, order parts, but never comes to complete the job. Every claim I have to work and reinform the customer service line to get the jobs finalized. The most current situation we have had an oven in our garage for 3 months with no install in sight.

I do not recommend them AT ALL! We had someone come to our house to fix our stove top and range (which is the kind that's attached to the stove). Our gas wasn't on so he had to come back, but he told us to call and have them put the range and stove top together on the same work order because the vent wasn't in the work order. So when I called after the gas was back on I told them to add the vent to the work order because it wasn't mentioned, which they said they'd do. He came back and fixed the stove top but said someone else would have to come fix the range. Ok, fine. So someone else came back to tell us he couldn't fix the range.

We had an issue with our water pump and First American sent a contractor who came out and fixed it. Everything went smoothly and the experience was fantastic. We have never had a problem with First American. What we have with them is a great program for us and it saved us money which is the bottom line. We've used First American in the past. My mother-in-law used them too and she likes them in a great way.

I like my experience with First American, and I find it easy to submit claims with them. Their claims representative was courteous, and the technicians they've sent always cleaned up after themselves. I have no complaints with the work they did. I would recommend First American, and I hope I can pay for it again this year.

We recently bought a home and were gifted a home warranty with First American. Not long after our fireplace insert gas furnace heater stopped working. I looked at the contract and it says gas heaters are covered. I called and because they didn't have any contractors in the area we had to find our own. The repairman red flagged our heater and said it was unsafe to use and couldn't guarantee a repair and when I called First American to further the claim for replacement they suddenly said they don't cover anything to do with fireplaces.

When I bought the house, the sellers gave me the First American Home Warranty with it. Submitting the claim with them has been very easy. The representatives have been courteous and able to answer my questions. The technicians have been very respectful as well. I've had two situations and each of them has been very positive. Everything has gone according to plan and the service has been excellent. I've been very happy with First American.

I went through First American's escrow program. So far, I have no bad experiences with them. Submitting a claim is very easy, and they're always courteous and open to answering questions. I'd recommend them!

Submitting a claim with First American was easy, and the service was good. They took care of it right away. The claims representatives were good. The contractor they had come out and do it was excellent. There was no problem at all with them.

Absolutely disgusted with this company and their ability to handle a claim. Do not think that they or their contracted service technicians are going to do any work on a weekend. Believe that they are going to have delays while they ship parts or units to the servicing technicians. I'm on day 12 of replacing a water heater, my choice is leave it on and have leaking water continue to cause damage, or turn off the hot water and not be able to have a hot shower, run my dish washer, wash clothes, all the things that you normally do on a regular basis.

Setting up a claim with First American at first was easy, but now, it's harder because I felt that I was being pressured to make a decision. I wanted to upgrade my washing machine. I got a call before I went looking and the same machine that I was given $390 is now priced at $479. Then I kept getting calls like, “When are you gonna make the decision? We wanna close the deal.” I asked them to just send me the money and they told me the washing machine's' model and price. I went to Sears and saw it’s not true. That was just work for delivery and to put the washing machine to work it’s $70 and I was given by First American only $30.

I've been with First American for some time as far as home warranty. It's been easy submitting a claim with them based on the past experiences that I've had with them. The technician who came out did a great job as well. I would recommend First American to other people.

Background on the whole situation. I already had one complete nightmare of dealing with right before the holidays. I get told we will get someone out there as soon as possible. Keep in mind 3 adults and a child in a house with one bathroom and one shower that has been rendered useless due to the back up in the sewer drain. I tell them they need to get someone out ASAP.... "OH WE UNDERSTAND YOUR CONCERN WE WILL REACH OUT AND GET THIS HANDLED QUICKLY." 3 days later multiple phone calls and nothing. So I end up shelling out 500 bucks to have a 3rd party do the work... Why am I paying them all this money each year to get no results?

You can never speak to representatives in the USA, when you ask for numbers, response is "we don't have any"... Looking on line all the numbers are no good, extensions on site don't work. You cannot even send an email... Supervisors don't call back. Multiple calls and still no response, just a automated letter "we have been trying to get in touch with you." REALLY...

When I bought my first house, First American was the home warranty company that was given to us as part of the sale. Submitting a claim was easy online and the service company gave us "Would call within 24 hours" and it got done pretty quick. They were always on time and have always fixed the problem. I highly recommend First American. They're excellent and very easy to work with. My parents use another company and they don’t like it so they’re probably going to start using First American because we’ve had good experiences with them.

We live in a different state and our real estate agent had suggested acquiring a home warranty. We never even thought about it until then and so we've gone with First American. Our former realtor had suggested them and we've had home warranty programs for the last 10 or 12 years. Submitting a claim has been very easy and I've no complaints. It's been good when I speak to claims reps on the phone and then the people who come up to do the service are pleasant as well. The quality of their work has been very good. They even sometimes tell me things about my product or the appliance that I would never considered in terms of taking care of the appliance for future reference. First American is very attentive, very responsive, and has great service and so my experience is very good.

Everything has been excellent with First American. It's the reason I keep paying month-to-month with them. I've been doing this for three years and they've done a really good job. I have recommended them.

My experience with First American has been fine. They came out to look at my dishwasher, where the technician didn’t do anything except to turn it on and watch it. The dishwasher still works, but the door is not working correctly. They didn't fix that, though.

I used to submit my claim with First American on the phone but now, I'm doing it online. The process is pretty easy and the people I've dealt with were very courteous. There was one time when I couldn't get a hold of the technicians and it took forever for them to get back, but that's been one out of many in 12 years. The primary issue that we've had is that now that they've started ordering their own parts, there's been times that it's taken weeks to get a part. When we had an issue with our air conditioner, it took almost a month to get it fixed because the part was coming from First American. It was all mixed up with that same company that we were having a hard time getting through to and it was a big mess. Also, the turnaround time on the parts ordered through First American tends to be very slow. It can really bog down the process. But that's the only complaint we've had and we've always had good interactions with the techs.

I was disappointed that they use contractor that are impossible to reach and as a company they don't follow up with claims to see if insurer has been contacted back. The first contractor assigned never contacted me. Called contractor multiple times with no response. After 2 weeks of waiting to hear back from Old West Builders which was the contractor assigned to me, I called first American home buyers for them to assign another contractor to come out, which they did in a timely manner.

I've had my home under a year and I put in a claim for my water heater (it died). They sent a contractor who didn't do anything right...they relayed the wrong size of the water heater. Therefore that delayed the process in finding a replacement. When I found out (3 days later) I corrected FAMBP and with all the back and forth, that added additional days to resolve. Meanwhile I was without hot water for 5 days now. So I paid my service fee to the contractor for them to give all the wrong info.

Called First American today about a roof leak that came through to the drywall in my living room. I had called a contractor immediately when it started to leak, when I read on their website that due to the weather roof repairs could be delayed. I could not wait! When I spoke to the claims department. I was told they will not cover the repair because it had not been approved first. I told her it was an emergency and could not wait. She replied "IT WAS THEIR POLICY." Then I asked if they would cover the drywall repairs on the inside. As I have not called anyone except them for that damage. Was told that drywall was not covered. WOW! They have it figured out. $540.00 wasted. Another company that makes a policy so they don't have to do the right thing.

First American is a necessary evil. Our warranty was provided to us when we bought our house and we have kept it since. The claims process was easy. I submitted mine over the phone and it was all automated. I heard from them in about 24 hours and they got here the following day. We had a roof leak and thought it might have been a plumbing issue. The technician stayed for about 3 minutes and told us it wasn't a plumbing issue.

I was looking online because I was not happy with the company that I had for years, American Home Shield. AHS still owes me money, and besides that, I was supposed to get a new refrigerator and they never delivered on that. I went three months without a refrigerator. The first time I used First American, the gentleman who came out was very prompt and knowledgeable. He had to order a part and he called First American to tell them that I needed to have a part. It was a salt cell replacement, and it took seven weeks to get it in. Now, he said if he used his own supplier, he could've had it. But, I have to go through the corporation. So, I wasn't happy.

Filled out a request for my heater which there were multiple issues wrong with. The first contractor replaced a part which was a bandaid and now the whole unit went out. No heat in sub-freezing temps. They send information out for contractors out of the area 90 mi. away. Well there is no access to the town due to snow in the mountains around Klamath Falls. There are many contractors locally but they aren't theirs. Called a contractor out myself and now they won't reimburse my out of pocket expense when this was after hours and it has to go through their contractor dept. during business hours. So either pay it myself or wait overnight in sub-freezing temps. for them to wake up out of their cozy warm beds.

I have had to replace a water heater before in my other home. I had some knowledge about the cost. So when I was informed on the day of the repairs that I had to pay 1,040.00 for incidentals and First American was paying for the rest, I was furious!! I knew I had been screwed. It was 4 days before xmas and my kids wanted to go home, so we paid it. You can google the cost of a water heater installed. I was not displeased with the work of the contractor. The only thing First American did for me was make a phone call.

I've been here in Tustin, California for about 10 or 11 years now and the whole time, I've been with First American. I'm getting along fine with them and it's easy to submit a claim. They also come on time and I enjoy that they don't overcharge and that they've got good people that do the work. The only thing is that sometimes if something goes wrong, I can't get someone out on a Sunday unless it's an emergency. I wish they would do more work on Sundays because it seemed like when I got things that go wrong, it happens on a Friday or a Saturday.

I've had First American for so many years. It's extremely easy submitting a claim with them, in which I prefer to speak to a person and not to do it online. The representatives were always polite and usually, the wait wasn't too long. The providers have all been good too. I've had one that was urgent and the contractor was nice and came right out when my toilets were funky. I love First American. A $65 service call is paid monthly but when one is in a retirement mode, it's nice to not have to worry about calling a repairman. I'm just surprised that I didn't get a letter from First American after I did refer somebody. I thought they would have said, "Thank you.” to me.

The heating unit was not working properly to achieve the correct temperature. The problem was misdiagnosed the first visit, but corrected the second visit. The heating company and the technician were very courteous and professional. The problem has been corrected.

I've been a customer of First American since we moved in here seven years ago. I've been paying it for months at a time and am glad I have it when I do need it. They take care of everything. When I submitted a claim, I called in and asked them if my issue was covered. They said yes and gave me numbers. They told me that this guy from a plumbing company would contact me. This guy did, came out and said that it's a problem. He then called First American and the next day, he came out with a water heater and replaced it. I already have recommended First American to two people.

I was extremely pleased with this company. Excellent customer service from the first phone call which I received a day after placing my claim with our home warranty company. They found the plumbing problem and fixed it the same day. The repairman was very knowledgeable and professional. They arrived on-time and resolved the issue immediately. Would highly recommend this company.

I woke up to a geyser in my front yard. Put in a claim online and then followed up with a phone call at 8 am. The rep I spoke with put me on hold and said he was finding me a contractor who could come out that day. While on hold, I pulled up my service request online and viewed the name of the contractor they initially assigned. I pulled up reviews on that contractor and found they had all one star reviews and their standard MO was cancelling or no-showing on appointments and it ended up weeks or months out before the issue was finally fixed. When the rep came back on the line, he told me the contractor assigned would come out today, so I shared my review findings and said I wanted another contractor. He said they would find me one and call me back within two hours, and, if they couldn't find a contractor in that time, they would let me engage one myself and get reimbursed for expenses.

When we purchased our home, the sellers had purchased a First American Home Buyers Protection that covered all the major appliances. Six months after we moved in, the heat pump broke. It was not fixable. So we filed with First American. After some legal pushing, they sent out a local firm who begrudgingly put in a heat pump. It was too small and installed improperly, so it leaked. Never worked well. Now we are in the coldest winter ever and no heat pump. We have had lawyer send letter to both First American and the installers, to no avail. No one is responsible and we need to come up with $6,000 to replace a heat pump that was suppose to be covered. They are crooks and will fight you the whole way if you do have a claim, or they will replace it with shoddy merchandise. Run the other way.

First American did their job well. Their people were very thorough, polite and kind. I appreciated that they made us feel we were very important, like our needs were their needs. They were very apologetic that we had been without heat for so long. They didn't have to go through that, and we're just a client, but they did have empathy and sympathy.

I've used this company 7 years, but it's been a while since I filed a claim. Monday I called about my furnace not heating properly, with a burning smell. They sent out a technician later that day. He didn't really speak English, but led me to understand he was ordering a part, which would take a couple of days. I never heard from him again. I called First American again this morning, 5 days later. They said what was proposed was a "modification", not a repair, so I would pay $645. What does that even mean? This seems like bait and switch to me. I pay extra for a plan that not only covers repairing/replacing my furnace, but disposing of it.

I have a two-storey house and was concerned that one of the big items that may have gone out on my home warranty then was going to be my AC and heat pump, which was on my roof. The warranty company that I had at the time would not cover crane service so I researched and discovered that First American did. That's why I switched to them. One time when it was super busy and cold, it took a while to get service but in most cases, I got responses back really quickly. And usually, within a day or two, I'd get my service taken care of. So, I like First American. I recommended them to my sister in another state.

First American will try whatever they can to stop from paying out on a claim. They will asked for fourth or fifth opinions, they will ask for documentation to be faxed between specific hours. Their customer service team will also hang up on you or put you on hold for over an hour (this happened to me a few times). We finally paid to repair our garage ourselves and are currently seeking a refund from First American. Do not buy a warranty from them.

We had the First American policy when we bought the house and we continued it over the years. We submit claims online, get a response and we try to figure it out with whatever company they referred us to. The technicians have all been great. Over the course of 10 years, we only had one tech who didn't get the job done. Other than that, First American has been great for us.

Today is January 3, 2017. We filed a claim for our stove on August 26, 2016. First American has given us the runaround and continues to blame "The Contractor" for the delays. To date we have had 3 different contractors. The first contractor came to our house 1 time, took a picture of our stove and said the parts were discontinued. The second contractor scheduled with us 7 times, showed up twice and was unable to repair the stove. First American blamed the second contractor for everything although they did not keep in touch with the contractor to inform him when and where to send the part.

I had called First American and asked them about putting some Freon in our air conditioner. They said that was maintenance and it wasn't broke. I was disappointed in that because I've always understood that maintenance was the best thing to keep from having a repair. But I went ahead and got a contract on this house that I'm in now. When my garbage disposal went out, I called them and it all went well. It was above and beyond plumbing which I've never used before 'cause I haven't had any problems. I was pleased with First American and they were super people to deal with. I had American Home Shield and they were terrible. One of the guys they sent didn't have an office so I had to use a cellphone to get a hold of him. It was a total fiasco.

First American is the worst home warranty company I have ever dealt with. I paid $540 for an annual policy. Shortly after, my ceiling began leaking because of a broken pipe. The plumber they sent to my house did not even have a ladder with him. He could not access the pipe nor fix the leak. As a result, I was forced to pay another plumber $225 out of my pocket. When I asked First American to reimburse me, not only did they refuse, but when I canceled my policy with them, they returned only a fraction of my $540, citing administrative fees. I paid them several hundred dollars for absolutely NOTHING. This is highway robbery. I will never use First American again, and I am warning as many people as I can about their fraudulent policies.

I researched just like you are. They must cover their tracks because from my perspective, they are a complete scam. After waiting 10 days for the service call and paying $65 FA is trying to scam me! The tech looked at the micro and determined it no longer heats because something called a Megatron has worn out and a part is needed. That is what is on my service slip too but when I called FA they told me that the Megatron was abused and not normal wear and tear and denied the repair claim. WHAT! I don't know what a Megatron is or how to access it in a microwave that is built into the cabinet above the oven.

Buyers please BEWARE... When you try to get a high dollar repaired this will give the runaround, lie to you and not fix things as promised. My family has been without hot water for 24 days and counting! That means laundry, no showers, and no dishes. Between the company, the contractors they have and the suppliers no one does what they say they are going to do. All I get when we call is the runaround and people pointing fingers at each other. Please be smarter than I was and save your family hassle, time, frustration and being without basic home necessaries and do not buy from this company!

A friend from church recommended First American Home Buyers Protection over another home warranty company. The claim process was super easy. The claims representative was courteous and able to answer all my questions.

When I purchased my home, First American warranty was bought for me for the first year and I continued it. I've had two claims for my swimming pool. Submitting claims was okay and the process was very easy. The technician was cool and I watched what he did so if the problem happened again, I could fix it myself. It was the same the last time he came and he showed me what to do. I had one other claim a long time ago for my stove and First American took care of that also. So far, it’s been good with them. I hope I won’t have to use them again but if I do, I hope it goes as smoothly as the last times I've used them.

I recently had problems with my heating system which is covered under my First American Home Warranty. So they referred me to a repair company approximately an hour plus away from my home. The repair company then informed me the soonest they could be in my area was in 4 weeks. I then notified customer service that they would find a company sooner and would call me back later that day. NO ONE EVER CALLED... Imagine that!!

My husband and I bought a house in July 2016. Our title company purchased our home warranty as part of our closing (With First American). In November I had to file a claim for our AC and they sent out North Star Mechanical in Dallas. They were the worst AC company and First American was not much help dealing with them either. I had to cancel the claim and pay for someone else to fix it. I went a month with no heat or AC. I have had other warranty companies and never had this many problems. First American needs to do a better job if they want my 600 dollars for a warranty.

Submitting a claim with FAHBP was pretty simple. It was fine interacting with the claims representative. They were courteous and able to answer my questions. The quality of work done by the technician was good and what they came here for to fix is still working.

We have had a warranty with First American for 5 years now, and other than sometimes approvals taking a while with contractors we have never had a problem, until this year. Over 4th of July weekend our well pump went, which meant we had no water to our house. With 3 young kids, including bottle-fed twin infants at the time, this was clearly an emergency. First American was not able to provide a contractor for us over the holiday weekend, and instead told us to hire someone out and we would be reimbursed.

I bought my home warranty from First American because they got pretty good reviews. And it seemed like the benefits were better with them compared to others. I also talked to the salespeople from a bunch of different companies and I felt like the guy I talked to from First American was the most honest and forthcoming. Filing a claim with them was pretty easy. I don't love automated systems generally, but it wasn't terrible.

It's usually easy submitting a claim and we’ve used First American for about 12 years, so we’re good. The claims reps are friendly, helpful, and always get somebody out right away. The technicians are always really nice, we don’t ever have a problem with any of them, and they’re always on time. I've had one claim where they had to come back a second time, but that was not their fault so it was not a big deal.

First American Home Warranty has demanded payment for contractors that never came to my home. First American has demanded payment for contractors who looked at me and said, "We don't even do this kind of work." When an item should be covered, First American's customer service simply deletes that item from the claim, such that their record shows you never claimed it as a problem but you still owe First American for the service call. It's a complete circus. First American is a SCAM, pure and simple. It's fraud. When you refuse to pay for the above experiences, they turn you over to a collections agency. I have no problem with paying my bills, but I definitely have a problem with paying for fraud. First American Home Warranty as a company -- is pure and simple fraud.

We have been with First American for 5 years now. All my experiences in submitting a claim over the phone have all been positive. The contractors they sent me have done a good job. We had no problems.

First American was part of our package when we bought our house. Whenever I need to get a hold of them I don't have their number on me and I can't find them online. I hope that they have a much easier website and a higher search engine. The staff have all been pretty positive. I recently had a garage door needing some adjustment because it wouldn't open. A spring came off. The local company they sent worked it really quickly. The most recent contractor sent out was good. They all do the best they can. We've haven't faced maliciousness or bad attitude. Just ignorance and maybe the inability to use common sense to solve a problem.

I've been using First American's services for four years now. I submitted my claims over the phone, and their customer service reps were great. They had it taken care of and the people called me within a couple hours. The technicians have been great as well. Dennis came out not too long ago and he did the faucet in my kitchen sink. They also had someone out and worked on my stove. In fact, I have already made a lot of claims with them.

I placed a work order to repair my water heater that was leaking on 12/18/2016 11:59am. Due to the possibility that the leak could cause further home damage it should have expedited the dispatched company, AZ Plumbing and Air Conditioning, to schedule an appointment. I waited until 12/19/2016 1:40pm to place a call to the contractor to schedule an appointment. The first available appointment window was 12/20/2016 from 10am-3pm. The technician said that the heater would most likely need to be replaced and that it would have to be on a stand due to code (not sure how true this is being that it is an electric system), and that a pipe will have to be modified to meet with the new height of the heater.

We used First American for the first year that we were in our house that we bought and then we decided not to renew it. Recently I decided to go back to them. The two claims I have submitted to them so far have both been very positive experiences. The companies they sent out and the work done by them were excellent. I have no complaints.

WARNING: DON'T GET TRAPPED WITH THIS WARRANTY. WASTE OF MONEY. You will have deductible of 65$ each time you place a repair and the repair company says it's not covered and I have to pay extra. You have to pay for simple parts like garage hinges or screws too... I have been with First American Home Buyers Protection warranty for the past 2 yrs. I been observing and looks like the companies they tied for repairs and First American has some good understanding of "How to rip off the customer."

We had a Samsung refrigerator which I thought was frozen, but it was broken and First American had to replace a part on it. The Sears repairman that came was friendly and seemed to be pretty efficient. He initially made an evaluation of the problem, and then he ordered the part and returned two weeks later to install it. Everything seems to be working out fine now.

I talked to First American Home Buyers Protection reps, did a comparison with a few others and then I decided to go with them. I've submitted a number of claims to them. There's been one or two experiences with them that's been bad where the technician didn't know how to fix the problem. So, I had to wait for another one to come. They referred another vendor to come and do the work, which they did and it worked. They got it fixed up but it took time. 80% of the technicians that have been here have been good and 20% have been marginal. The one that's been good, has been very good. We never know which we're going to get, but they go out of their way to make sure it works for us. At the end it works out, but time can be a problem. It takes a week to do something that should take a day.

We have had a home warranty with First American for about a year and a half. We have Premium Coverage which basically means every add on to the base policy possible. For the first 16 months, the policy was covering the house as a rental property and the tenants only used the coverage about three times. We moved into the house as our primary residence on the 1st of November and we have submitted five claims since then. None of these claims have been resolved on the first visit. For one of the claims, the contractor has come back five times. In this case, this contractor will schedule a time to visit and not show up and not call. We leave messages on his voicemail and seldom get called back. For these five claims, we have had a total of 14 or 15 service visits. Each one of these are scheduled either from 8 to 12 or 12 to 5. In a 7 week period, we have had to be at the house for a minimum of 1/2 a day for two weeks in total.

Purchased our First American Home Warranty because my Wife works for this company. Our 3 experiences with claims have been a nightmare. Our first was with our Air Conditioner and after being without working air for almost 2 months, and 5 different contractor visits, they failed to properly diagnose the real issue. We submitted pictures, video (with Audio) of the contractors who basically looked at the units and said it was too old and couldn't be fixed. First American was horrible with their communications and every time they sent a "new" company to try and fix it was like starting over...

Every time I call this group I dread the experience. Multiple phone steps just to talk to someone. Then you set up the service call---which might mean 1 week before someone shows. In my current situation, my heater is tripping breakers, because a serviceman First American sent out last December mis-matched my heating unit. It's been THREE WEEKS since I asked for help. They want the same incompetent guy to come back and fix it except that guy is a liar and doesn't show when he says he will. I just want my heater fixed so it doesn't trip my electrical and burn up my heater or start a fire in my home. They just need to send a competent guy and bite the bullet--solve MY problem---I have a contract with THEM to solve my problem and they don't care how long I have to wait for that to happen as long as they aren't out a buck. I just re-signed with them---a word to the wise, DON'T DO IT!!!

In 2009 when I was looking for a home warranty provider, the supervisor I used to work with when I was in the military recommended First American. I've had their services for 7 years now. I submitted a claim on my washer and it went well. The technician came out when he was supposed to and he fixed it. I have no problems as far as how it went and it came out very good. The only problem I have is that they always give extra days for someone to come out. If anything was to break, I know I can get in touch with him, but as far as fixing the problem it will take a couple of days. One time I had a plumbing problem in my shower and my water inside the house went out. I didn't know how to fix it. It was an emergency and they still couldn't send them. It got me angered a little bit, and I was looking at another provider which I got in contact with, but they don't do something like that so I can't use them. So I'm keeping First American because they do it all.

Waiting waiting waiting. Heating, cooling system down. Holidays, company visiting, Nightmare! After the first few days of nothing. A tech shows up for 15 min tops and says parts will take a week or more. Which according to all the reviews I've read this evening could be months. And most interesting it's renew time. Pretty sure that will be a no thanks.

First American Home Buyers Protection was recommended to us, so I went with them. I've had two claims submitted to them. One was a good one and the other one was horrible, but it ended up good eventually. Back in November of 2015, my heater wouldn't come on. The insurance company was awesome through the whole thing. The technician got it lit, but he said the company wouldn't fix it because the parts weren't available.

I've had First American for more than ten years. It was included when we purchased the house. I have recommended them many times. However, I submit my claims over the telephone because I never get anything done online. Their online service is horrible. One time, the technicians didn't do a really good job. I paid for it but I just will not use those people again.

It has been quick and easy to submit claims with First American over the internet. Their website is easy to navigate. My only complaint would be that they use generally half-rated Better Business Bureau people, but they get the job done.

The experience with First American has been positive. I submitted the claim online and their website was user-friendly. But their contractors that tend to come out and do the services should ask a little bit more to know what they are dealing with. The first contractor that came out was a complete joke. I had a microwave that went out and what with the contractor said happened, there's no way it can possibly eventually happen. The reason I know that is because I've worked in the electrical industry. So I had to argue the case and they had to send out a second contractor. The second contractor that came out was very professional and they laughed when I told them what the previous contractor said. They were really good people. First American should have better people that come out and do good work.

A friend of mine referred First American to me. Their website works perfectly. I've had some great experiences with them. I haven't had any major problems. A couple of the instances the contractors sent out were out of the area and a particular one came a good distance to get to my home. However, I wasn't too thrilled with him because he did a good job but I couldn't ask him questions.

We got First American Home Buyers Protection when we bought the house through our realtor. We've been with them for about four years now. We recently submitted a claim and it was easy to get a hold of them, and get them to come out. I've submitted a couple of claims. One was online and one was over the phone. It was easy to use their website. Their rep was fantastic and their technicians were good. They were able to diagnose and replace the issue. I'm happy as can be with their work. They were on time and they got it done quickly, and everything was working the way it should be. Overall, First American was easy to deal with.

I am on day six of being without a working refrigerator. FAHW did not order parts until four days after I had a repairman out to look at my refrigerator, five days after I called in the issue. Now they are saying it will take 3 to 5 business days to get the parts needed. The only fix they had for me being without a refrigerator, after being without one for four days and after I called several times, being hung up on one time, waiting on hold and being treated rudely, they said they would give me $75 to rent a refrigerator. The minimum to rent one is $100, and I won't get the $75 until after I fax over an invoice and then they will mail me a check in 7-10 business days. This is unacceptable and not the first time I've been put on hold for a repair, had to have multiple visits for the same issue until it was fixed properly, and treated rudely by customer service.

I've done a couple of claims with First American and just recently, I had a leak underneath the house and they dealt with it very quickly. Their reps go out to make sure I'm happy. The contractors are great and they did a fabulous job.

First American Home Buyers Protection was a condition of sale that the previous homeowners had to purchase for us to purchase a home from them. We will be two years with them in May already. I usually submit claim by phone. However, when we've had a contracted plumber come to address an issue, he did not do the job well. A second one was then sent at no additional charge. Nonetheless, their customer service rep was very cordial, very conscientious and attentive to our needs. Also, other than the one who refused to do the task, their technician was great. I've used First American six times and their work was acceptable and effective.

I recently had a pool claim in November. I placed a claim and specially mentioned it was a relay on my control board for the pool timer. They sent someone out that same week, however my claim was denied because they don't cover computerized controlled systems? Which was fine the repairs are going to exceed $1500 out of my own pocket, and First American still send me a $65 service fee?

I had to file a claim at First American about a week after I moved into the house when my air conditioning went out. My policy was so new that it wasn't pulling up anything online, so I had to call it in. The service rep was wonderful. However, when I first talked to the contractor, he hoped that my claim wasn't a big issue. First American probably wasn't going to cover if it was because my policy was so new, and that freaked me out. I talked to my realtor about it, who called and said that it should be fine.

We had a problem with the dishwasher. The contractor sent by First American thought he had fixed it. He came back two more times and finally, the pump was required to come out and they took care of it. Then, our air conditioner had gone out and we assumed it was covered but it wasn't so we spent about $8,000. The customer service rep that I dealt with and the contractors sent to our home were good. They have done their job very well.

First American was personally recommended to me by my realtor and their price was good compared to other home warranty services that they looked up. I've submitted two claims so far, and both of them went well and were pretty easy to do. Both technicians were friendly and it seemed like they knew what they were doing. Their website was also fairly easy to use.

My experience with First American has been great. I've been with them for years. So far, my interactions with their reps have been great. I've submitted claims over the phone and the contractors that came out were beautiful. Their work was outstanding and they've been really good.

A couple of years ago, our real estate agent out here in California called us since we were going to sell our home in St. Louis, Missouri. We were becoming rent tenants, so she told us to consider getting a home warranty. I did a little research on First American and they had a good reputation. I talked to them and they went through a very detailed process on the product that they offered, so we chose them. We got a platinum home warranty deal that it had covered everything from head to toe in the house, and all we had to pay was a very small premium and then whenever we got a service call with anything. For $700 a year, it covers everything. It really turned out to be awesome.

Our dryer caught on fire. This is after the warranty company had repaired the same dryer on three other occasions within the same year with $100's in parts labor etc on each visit. The dryer is approximately 8 years old. Now, it caught on fire. A tech comes out, spends 10 minutes looking at the dryer and says "I will order the parts." REALLY??! The bottom is charred, burned and potentially hazardous. Warranty company called, a girl probably in her early 20's tells me that they only get good, smart people as contractors. Hmmm really how would they know? Sears hires these guys as subcontractors. She can't do anything until work order submitted by the "very good subcontracting woman who likes to dry her clothes in a burned out dryer". She has 24 hrs to submit this.

Submitting a claim to First American was good and easy. My interaction with the claims rep was what would be expected. The tech knew what he's doing but he found himself at a loss in the issue I was having. My dryer wasn’t heating up and drying the dishes properly but the dishwasher apparently, unbeknownst to me, was manufactured in Italy. He was very concerned with the fact that if he attempted to get into the mechanics of it, that there wouldn’t be parts available.

The previous owners that we bought our house from already had the insurance from First American so we continued on with it. Submitting claims was pretty easy and fast. The reps were very helpful and they always answered my questions when I needed service. My mother-in-law who interacted with the First American people said that they were very good and respectful. Their people were professional and I'm pretty satisfied with their business.

I had the worst experience with First American right from the beginning. I made my claim and never heard from the company that would be fixing my issue. I had to finally call them and they stated that they never received my work ticket number from First American. After they finally received my ticket Stallion Plumbing was quick to get out and help me. However I did not have a great experience with them either. They charged me an arm and a leg for the services they completed. I had originally planned on only paying the service charge, as the water heater and all parts was said to be covered at full charge. Well that was not entirely true. Instead of just the service call fee, I forked out $555.00. Well, I paid it as I figured I would get some more facts and call and fight it later. When I got all my facts together and could prove that I was wrongly charged, I could not get anyone to listen to my point of view at First American.

So far, our experience with First American has been good. My husband’s mom recommended them. She said it was worth it. The technician that came to our home was good. We haven’t had any problems. In fact, their service is good, and I’d recommend them.

It's fairly easy to submit a claim with First American. I could do it online or I can call on the phone. The claims reps were pretty good and I had a couple of technicians that weren't so great but for the most part they did their job. We also had to get a new contractor for some of the work because there were some issues with the original ones. But First American called out somebody else to take care of the claim.

I've recently had 2 attempted claims with this company. They only covered an extremely small portion which was less than my deductible on one claim and zero of the second attempted claim. We purchased this home warranty when we purchased our home 11 years ago. Originally we had EVERYTHING on our policy, so we were told. This summer I made a claim for a problem with our a/c. It turned out that the condenser was leaking freon. They would only cover a portion of the cost and ZERO of the service.

Submitting a claim has been easy. The technician who came to our home got the job done and everything went well. I was very satisfied with my experience. Excellent work from First American Home Buyers Protection.

We've been dealing with First American for years on our vehicles. Then when we bought our home, we put our home and our travel trailer on the warranty as well. They've been doing us good. However, I filed a claim two years ago, when someone said I hit their vehicle and did damage to it. The inspector came out and checked my vehicle, and I had pictures of the vehicle that I supposedly damaged. She told me that there's no way that I could've done that damage. After inspecting my vehicle, she said I would be hearing from someone, but I never did. I called and First American told me that they paid that. I asked why when the inspector told me that there's no way I could've done the damage. They neglected to call me and let me know what happened and that they were going to pay for it, and I wasn't happy about that. But other than that, the process was easy. The rep was very good and I had no problems filing the complaint.

When I bought the house, the realtor had a year of coverage and First American Home Buyers Protection was in the deal. I've never had a problem with them. Their technician came, introduced himself, looked at the problem, went out and got the part, put it in, got the problem done and left. Everything they’ve done seems to be real good. However, there has been a little bit of a problem getting through all the computer stuff to get to talk to a person. But so far everything has been as they said it would be.

I bought a house built in 1970 so I looked into getting a home warranty. I heard about First American from a realtor. So far it's been a good experience. The claims representative was really nice. The claims process was also really easy and it got taken care of in a timely manner. The dishwasher was broken and we got it fixed. However the technician put the dishwasher back in crooked. I only noticed it yesterday when the dishwasher didn't want to close. I don't know how to pull it out to straighten it out but I already said that I was satisfied with the claim.

First American Home Warranty was purchased for us when we bought a new home. I had been hopeful that we wouldn't need it but there are always those getting "settled in" needs. I don't feel that their documentation and communication are very clear and this ends up being an expense to the customer ($65 a pop!). For example, we had a leak that was coming from behind our washer. We out in the request and a plumbing company was called out. When the plumber arrived he said he wasn't able to move the washer (per First American) so couldn't help us. I was explicit in our request that it was BEHIND the washer. They charged us $65 for a service we never got.