First American Home Warranty Reviews

Love this help when needed. If something breaks or stops working, my first thought isn’t how much it will cost to fix or how long do I have to go without it until I can afford to fix it. My first thought is... I’ll give American Home Warranty a call. Takes the sudden stressful situation out of an already stressful life! Thank you so much American Home Warranty for always being there when I need you!

I have been a First American customer for over 10+ years and have always been happy with their service. Now have my kids as their customers too. Professional and very responsive to all claims. They have saved us a lot of money. Well worth the investment in the warranty.

The pressure valve blew out and caused excess pressure in the water heater causing overflow valve to shoot out water causing 10300 dollar damage. Fixed valve and corrected damage. Suggest you have the pressure valve checked to make sure any problems eliminates future problems.

First week in our house and the disposal went out. They were easy to deal with and replaced at 100% with no cost to us. Before we moved in the previous owner had a policy and the Air conditioner was replaced as well with no cost to the seller.

I am still confused on the process of fixing my pool pump. When the pool company reached out to me I was told by them that the warranty would only cover the replacement of the pump with a refurbished pump that only had a 30 day warranty. The pool company contacted with you told me that I could opt and buy a better pump with a 3 year warranty at a discounted rate. I went ahead and told them to order it. After calling the warranty they stated that they would not do a refurbished pump but they would do a new one. At this point I am not happy how this turned out as the pool company is reaching out to me that I did something wrong when I contacted your company for a buy out of the old. This is still not resolved.

I have been pleased with most of the service providers sent out. They have been professional and timely. When an appliance needs to be replaced, I have not been happy with the options allowed. The cash out has too large of a deduction in the price allowed.

The coordinator was attentive to my problem and quickly connected me to a company to fix the problem. Then followed up on the problem being corrected. Very nice personnel. I will recommend your company to family and neighbors without any hesitation.

There was no problems at all. Everything went great. The only thing was understanding the person I talked to at the customer service location. If this was moved back to the U.S. that would take care of that. It took awhile to explain what I needed.

I had a good experience with First American. They recommend the Middleton air company and they were very professional and on time and knowledgeable. I would recommend, both of these companies. They were very careful around the equipment and the property.

Things were not covered as they said they would be and it was disappointing to find out after paying for the copay and not being covered by the company. Also, only partial coverage on certain items like bath room fans.

I simply go online & log in to my account, click on what I need done, then provide a brief description of the problem. I usually have an appointment for the repair within 24 hours. The whole process is very easy and convenient.

The Air Conditioner Contractor was punctual and made the necessary repairs. We are really please. He was very detail in many ways, really polite and made our day happy. I highly recommend this company and this company would be my choice if ever need need additional repairs.

I have been very happy with First American. The problems I have experienced they have been quick to resolve. My only complaint is they are get too expensive. I am the widow now of 100% disabled vet and need it more than ever but they are about to cause me not to be able to keep it.

I would recommend First American. The service will pay for itself in just one or two costly repairs. I'm not a major fix it guy, just small things, so when some big items failed in our home - the process was easy to report on First American's website and I usually received a call from a local repair shop that day or next morning. I've told several friends about First American.

First time using this and everything went smooth and my repairs were done in a professional manner so will be happy to recommend this service to anyone needing this type of insurance to protect their home from unexpected repair bills.

Enrolling in the First American Home Warranty is one of my greatest life decisions. The customer receives excellent service at very low premium rates. Excellent is the "best fit" word for the First American Home Experience. They contract with the most experience contractors and they are customer conscious and knowledgeable.

Laura at First American is the only one who’s ever given us the proper service we deserve! Really appreciate her! The plumber we had Sarah construction is amazing! The only thing we’re not liking is the fact that we call the answering service is outsourced. Can’t even understand the people and we pay American prices so we should have people in America answering our phones!

I have had to use this service twice in the years I have been a part of it... Both times my problem was taken care of in a timely manner and done correctly. Both vendors were very professional. I have and will continue to recommend 1st American Home Warranty to my family and friends. For me, it is "peace of mind".

Had a great experience. They were very helpful and friendly. I would recommend hem to my friends and family. It took them less than an hour to get someone to fix my oven and when they showed up it was fixed in less than an hour.

Our side loading washing machine began to leak water when it was in use so we called FAHW to send a repairman. They had trouble finding parts and so the company finally ordered a replacement machine for us, nicer than the original. Over the years, we have used several other companies and have been the most satisfied with FAHW. I recommend them to you.

No service tech has been able to fix the problem with the air condition. My upstairs unit has not worked right for over a year. I placed the last claim April 2018. A tech came today to replace a part. Still not working.

I recently had to have repairs made to my shower drain. The request for service was taken care of immediately and I was happy with the plumbing company selected to make the repairs. My only "negative" was when I called to make the appointment to have the repair done, the woman who answers the phone was quite rude and her manner was almost antagonistic, something I did NOT appreciate.

On time, repaired the equipment and it worked just like new and explain all the steps to repair it. Very Happy with the service. Was very professional and work was very neat and organized, and repair man also cleaned his work area.

Never had homeowners insurance, but I doubt if other companies are as good as First American. Great customer service, amazing service and care of the customer as a person not just a number. Great company all around, and would recommend to everyone buying a home.

I'm very pleased with the service that I receive from First American Warranty. All of the representatives are very friendly and professional any time that I call in a service request. They are so helpful in explaining any questions or issues I may have regarding my service contract.

First Home Warranty has been responsive within the timeframes required for my requests. And the service persons responding on behalf of First Home Warranty have been consistently professional and detailed in their work. Based on my experience, I would recommend this home warranty provider.

The electrical technician checked the circuit breakers, then the dryer for output, then the wall plug. He was able to restore the power by resetting the circuit board. He then replaced the on/off switch. He was telling me all through his checks what he was doing and why. He was so helpful.

First American has always taken care of any problem I have had. They check in when job is completed to make sure I am satisfied. I would and have recommended them to friends. I like that I can contact by phone or online.

Called in due to the shower upstairs not being able to close, water kept running and we had to close the water for the whole house. The agent was very helpful and polite, techs did a great job. They were on time and very professional.

Have had 3 recent repairs, and all were handled as well as could be expected. I recommend this warranty company to all my friends, based on 7 years of good response and work by chosen contractors. Too bad they are not in every state.

I have been extremely happy the service I have received from First American Home Warranty. Everyone has been very helpful and accommodating. All my problems have been taken care of by all the companies they have sent to me. Thank you.

I used the online option to request service. A company was promptly assigned and called within an hour. Since it wasn’t an emergency, we had to wait about 5 days (not a problem at all) but the plumbers were at our home when expected and completed the work quickly. We were very satisfied overall - from beginning to end.

I had a great experience with Overhead Door Company. The technician went above and beyond what he had to. He replaced my opener and did maintenance on my other door to make sure everything was right. Great job. Would not hesitate to use them again.

Glad to have a warranty but unhappy that the damper on my a/c wasn't covered and the company that came out never returned my calls about repairs. After 2 1/2 weeks of trying to communicate with them I had to call another company and pay for the repairs myself.

The service was great. I made an appointment, the technician showed up on time, he fix the problem and was very nice, friendly, and knowledgeable. I have recommended First American Home Warranty and will continue to do so. Thank you.

Plumber came to fix sink and toilet. In just a couple minutes he said the sink was unrepairable and left in a rush without looking at the toilet. I have a double vanity sink with bronze Victorian style faucets and pop ups. American Home Warranty said they will only replace with the low quality standard plain silver tone faucet and pop up. I am being forced to sell my home due to cancer and divorce, hopefully before it goes into foreclosure. There is no way I can put in the silver tone basic faucet. It would look hideous.

I had a great experience. The plumber called me right away to schedule. I called on Thursday and he called me same day and was scheduled and completed on Sunday. The plumber was knowledgeable, fast and friendly. I would have rated 5 stars if they could have completed same day or next day but three days is very reasonable.

I cancelled. I make very few requests and when I do the parts aren’t covered. They are always extra - I don’t see the point of paying monthly when it would be cheaper just to pay for a repair - I am not happy.

Refrigerator-freezer repair was done well but took too long, lost food because of length of repair time. Also I asked for a copy of the invoice from the office and still have not received it. My repairman Chris was very nice and professional.

This company is very receptive to their customers needs. I would and have recommended this company to many people. They follow through immediately with your request. If I was scoring this company from 1-10, I would give them a 10+.

On July 24th, 2018, I filed a claim that my dryer wasn't heating, we are a family of six. And as I type this, nearly a month later, 4 servicemen have come out, one part was ordered and installed, but it still isn't working. On top of it all, the last serviceman pounded on the front of my dryer, and broke the buttons on the front, and the front cover is all damaged. First American has asked to have another serviceman to come out, but I said no because of the damage that the last guy did. No one knows what the other one is doing, and NANCY is a company woman, and DOES NOT CARE about the consumer. I still have to go to the laundromat, and they won't budge to rectify the situation. After I write this, I'm writing the BBB, and filing with my Attorney for lost wages, pain & suffering for all their lies & aggravation. I'm out of characters, but there's so much more to the story which I'll post on all social media sites, and the BBB.

When we purchased our home, it came with a home warranty from this company. We have been extremely frustrated with the contractors they send out. When our dishwasher broke, they sent a very rude man that had to come THREE times because he ordered the wrong part and the only two times for visits are 8am-12pm or 12pm-6pm M-F. Who is home for 4 or 6 hours on a weekday?! I had to ask my mother to drive down from Orange County to be at our house because my husband and I work full time. Then our air conditioning broke. They sent out a man that essentially did nothing and then it broke again a week later. He never filed a report with the warranty company for either visit, so they had no record of his visit. He essentially took our money and ran.

I've been using First American for close to 10 years and I've recommended them to several people. Sometimes, they do me good while sometimes, they do me bad. I have had some reps that were nasty, and I’ve had some that really worked and did what they had to do when I put in my claim. The techs can be delayed as well. Sometimes it's a week and sometimes they'll call back the same day. On the air and heat unit, the techs tend to take a little longer to call back. But the other ones for the washer-dryer and the microwave tend to call within 20 hours.

Everything is okay with First American so far and I'm pleased with it. The biggest problem I have is getting a hold of somebody. Usually, it's a foreigner and they seem to be knowledgeable, but I just can't understand them sometimes. But the techs are great.

They sent 2 different contractors out to my home (currently happening). Both claim that the upstairs evaporator COILS ARE DIRTY and needs cleaning before they would move to next step in decision. 1st guy from Coz-i-air never went upstairs or touch my unit... He just said my unit need cleaned and he can take a reading from the gauge because of the buildup of dirty. So they sent Royal heating and air out because I wasn't satisfied and he placed the gauge on the outside unit and then says it has good Freon and we went up in attic and he states the evaporator coils are dirty... How do you know without taking down the doors to looking in the horizontal unit (he never did).

I've been in real estate for 20-something years and I've had First American for years and years on different properties. I typically call in to submit my claim and over the course of time, the various claims representatives as well as the technicians they have sent are a very mixed bag. There had been some technicians who came and took care of the problem immediately. However, Simco Mechanical was horrible. I called back and asked to not have them sent to my house again but they had come out three times for various reasons.

You the warranty company and the plumbing company had a great response time which I am very very grateful. I will recommend you to anyone that needs a warranty or a plumber. L and D was great. They told me what need to be done and how long it would take. I appreciate First American home warranty.

Tech called on his way. Had been here before. Friendly, finished the job quickly. Gave me a name of a product to use to clean dishwasher every 3 months. Explained why dishwasher was leaking. Office person was not as friendly on phone. Customer service is not easy but she could have been nicer. This was from 1accord.

The worst experience and still not resolved after 6 weeks. Opened a claim on July 10, 2018 for two A/C units on the second floor roof that are not cooling properly. Not enough space to provide the whole story, but it is Aug 17, 2018 and repairs haven't started. FAHW Claim Manager not returning calls. Communication is lacking and there is no escalation path to resolve a claim. FAHW seems to be very helpful taking your money to renew but disappear the you actually file a claim.

To all my friends who are homeowners and realtors, stay away from First American Home Warranty company. This company has been a nightmare to deal with and I'm thankful my claim wasn't any larger than it was. I was given an initial approval of $200 to repair my air conditioner, which I had to locate my own contractor because they hadn't in a period of 6 days after creating my claim. Then, when my tech arrived and assessed the repair, I called back as instructed to get clearance for the increased amount this repair was going to be.

We have been with First American Home Warranty for about ten years now and it's always been a positive experience with them. The first thing we do to submit a claim is call them. After that, my wife would suggest to them contractors who have worked on the house in the past and First American would take it. Then within the next day, they usually have sent out someone to the house.

Submitted request to get a washer valve replaced, this is small work and they came back telling they need to fix a pipe which is behind the wall, and they will not cover improvements. I never asked for improvements. Just fix the valve. Asked them who they know. They need to fix the pipe on a perfect wall with no sign of water damage and they said technician knows. Then asked me to send some photos using email. Sent photos since Monday and no callback. When I called them, the said photos were not received and it is my fault. What a bad customer services. I have proof I sent the photos. I asked for something very simple: If valve is cover, they said yes. Water pipe is standard, if use the type of pipe is cover, they said yes. Then told use the same pipe and same valve and fix the issue, but still not answer from them.

I have been with First American Home Buyers Protection for eight years and the warranty was included with my house when I bought it. First American is doing a good job. My most recent claim with them was for a capacitor on my air conditioner. They had someone out and they scheduled it the next day, so it was really prompt. The company seemed legit and the people were clean and courteous. Most experiences that I've had with the technicians have been really good, although I've had a couple of plumbers in the past that were fly-by-night guys. But I've had quite a few claims recently and all the work I've had had been top-notch. I would recommend First American Home Buyers Protection.

First American's service sometimes sucks. We had an issue with the microwave and then, they sent somebody out two weeks ago. However, I haven't heard back yet from First American if the microwave will be replaced or they'll be sending someone out. Also, it's me that has to constantly call them. I don't think I should have to be the one calling them if I'm paying for a service. Every time we have an issue, it's me having to do the work. I told them that I will probably gonna cancel the service with them come this month when it's up for renewal. There's no point in paying when they don't complete their jobs. Then, they had some type of customer retention specialist call us. They tried to waive our service fee and they apologized. It's a mess and I don't recommend them.

We bought our house in 2002 and the people who we got it from gave us the first-year warranty through First American. We’ve been using it ever since. Our house is 40 years old, so things can turn to dust. When I submitted a claim, it's all digital at first which is frustrating. But once I got past that, it was not too bad. From the time the claim was submitted, they tell us within 24 hours. Sometimes it gets close but most of the time, it's not that long. Someone calls back from the company and then they make the appointment there.

I was shopping around for insurance. First American's service fee was lower and they didn't make too many excuses not to fix things, so I went with them. I usually submit my claims to them over the phone and the reps I talked to were pretty good. I had a lot of problems with my air conditioning and last year, I had a company that caused a lot more problems for me. A couple of times, I didn't have air conditioning for a month at a time, plus they damaged my gas line, furnace line, and my water heater. It was so upsetting.

They will not replace your items with the same quality. They use poor quality items to replace your things and charge ridiculous high premiums. They replaced a nice gooseneck faucet with one worth $20. Their customer service is a joke. Horrible company.

I called First American upon finding water running through my meter although the water in the house was turned off. They sent a plumber who pinned the leak down to inside the house. He then narrowed it to hot water only. I have a 1957 build with a crawlspace and those can be tight. The water lines are buried in the soil under the house. He looked under the house and using a flashlight saw a damp area. He said that given his size, 270 lbs (his words, not mine) he couldn't get to the leak without moving existing HVAC ducts. He wrote the report to First American without commenting that his size prohibited him from reaching the leak. First American made an attempt to get another company out at my request but none will respond.

Our AC unit stopped worked and it was found to be the motor inside the house that needed to be replaced. The company we were assigned to from FAHW called us quickly and scheduled appointment. They put through the claim to FAHW about ordering the part. FAHW never contacted us about getting approval to proceed with ordering the part. WHAT!!! We called when the issue happened and the company you selected to service called and filed the claim. That was week one. Week two, part has been ordered and FAHW will ship it to the company that will be servicing the unit. Checked in again today, because FAHW doesn't keep the customer up to date, and the part is back-ordered. If FAHW had done their job the first time, the part could have been shipped within 2 days of it being ordered. We are now going on 3 weeks of no AC in central TX.

I've been using First American for a long time and I've been satisfied over the years. Initially, the warranty was offered when I bought the house and I've been in the house for about 12 years now. I usually call in for my claims and have had no trouble with the contractors they have sent up until this last one for my dishwasher. The first people wouldn't come out here unless they had three other clients to see that day. Then they set up two appointments and didn't give me any notice at all. It takes me an hour to drive back and forth from work to here, so it was very inconvenient for me.

Recently my AC unit went out. I called to make a claim and have someone out here ASAP. I have an infant and 2 younger kids. They said they would get someone out here as soon as possible. They provided me with the work order and said the company is open on weekends. I did my research to find out that they arent open and the company only received 1.5 stars on Yelp and BBB. First American has the worst customer service and the outsourcing to other countries. I pay too much to be treated horribly and have the worst customer service. We definitely will be looking for another company. We still have no AC and the temperature is rising in our house and it isnt even the peak of the day yet. Here we wait!

First American Home Buyers Protection has been covering my house for 10 years now. And they need to improve the pick up times on their phone calls. Sometimes it takes too long to get somebody to get through there. If you don't get someone within a few minutes, you have to wait 30 minutes at times. But when you get a hold of somebody, they ask you about your experience and what the situation is. They should also extend the operations of their customer service until early morning. A lot of people normally won’t be home till 6:00, and if there was an issue, they got to put it in.

When a friend of mine said that they had First American in their house and that it was really good, I ended up getting the phone number from them. I've called in two claims to First American so far, and their claims reps have been perfect. Also, the people that they are working with have been very professional and very helpful. First American is really good and they're right on the money.

I was with American Home Shield first and when I put my house on the market, my warranty lapsed. The realtor wanted to have a warranty on there and she chose First American. Then I decided not to sell and I just stayed with them. I've been with them First American for so long and I've had a few issues, but overall, I'd recommend them.

We just purchased a new condo and within the first 2 months we had problems with the air conditioning unit. We called for service last week - 8 days ago. They said this was an "expedited" service because we were experiencing very high heat during a heat wave. Despite what First American told us, the company said they couldn't make an appt for 2 weeks. We called First American back, they couldn't get the company to come sooner. So they scheduled another company, 4 days later. That company never returned our calls and never made an appointment. Called First American back, they scheduled an appointment for the next day (a Wednesday). Company never showed or called. Called First American back. They did the same thing, called the company back and scheduled an appointment for the next, said they would show up, between 12-5. We waited. They never called or showed up.

We have an older home and I've had First American since 2005. It's easy to submit a claim and the representatives are always eager to try to help. Our experiences with the technicians have been good but this last time, it took forever to get First American to agree to buy a new dishwasher. Then it took forever to get the dishwasher there. We were out of a dishwasher for weeks. Then when First American sent a technician out to install it, he installed it improperly. It caused a leak and the floor next to the kitchen happened to be wood. It was damaged and it'll cost $4,000 to replace the floor.

Normally, you go online and place a request to First American. Their customer service was nice in answering the phone but after the request has been placed, it seems like the only person you can deal with is the contractor. You have to be on top of them for somebody to contact and make the phone call for the specialists who sometimes take forever to get to your house or to answer your phone calls. When you call First American, they would always advise you to call them but once the appointment has been set up, whoever comes would be okay. I’ve been with First American for 13 years and there has been a little bit of an increase every year. When I started with them, it was $45 per service call. Right now, it’s $75 so, I’m looking for a warranty company with a cheaper service call price.

Water heater went out first. I called and the guy came on a Sunday, turned off the water heater detached the pipes and left it in my garage. A week later they called wanting to give me an estimate on replacement which was much higher and would have caused a lot more damage to my home. The guy that came was not very knowledgeable when I questioned him. Luckily I had already been doing my research and knew the correct answers from several other sources. I decided not to use their plumber and found another on my own, who came immediately, did the necessary repairs and adjustments and replaced the water heater quickly and correctly. They now want to give me $346 for the total job. Trust me it cost more than that to replace!

I looked into acquiring a home warranty for less stress and to just call somebody that can handle everything and I got a recommendation for First American Home Buyers Protection from somebody. Submitting a claim with them now is more complicated than before. And the last time, we had a couple of problems with that. The old way was First American sends the claim to the subcontractor and the subcontractor calls us and they set up the appointment. But now, we have to call the subcontractor and make an appointment with them which makes it more complicated because we have to call First American on their 1-800 and call somebody else. Sometimes they don’t have a claim number yet. I have to call First American again and send the claim number because I'm calling the subcontractor. They are making the client work more. I have to find them, open a claim, and find a subcontractor and open the claim with the subcontractor again.

I've been with First American since 2012 and what I need gets done so the warranty meets my needs. They cover pool equipment too. They have a website where you can put in a claim then somebody contacts you within 48 hours. But if you wanna go back in later and look at the claim, they don't have all the information there so it's a little more work. But to start a claim and get that moving forward is easy. All the repair folks I've dealt with have been good. The work they've done has been very good and if I have any issues, I can talk to them.

First American came with the house since we asked for it from the real estate agent and we continued it. This is our sixth year with them and generally, First American has been okay but I was disappointed when we had trouble with our air conditioning unit. When submitting a claim, they are online and then we could call. It takes two to four days to get a contractor out. Our downstairs compressor went out on August 3, 2017 and in July of this year, it went out again. We were not high priority and I had to call them four times since summer about our air being out. Every time I call, it was several days before anyone came out and several days before they could find out if they could get the part. So, we had more days this summer without air than with air.

When First American send someone out for something that is a quick fix, I pay the $75 fee and it’s great. But every time we’ve had anything major, we have to argue with them. Then eventually, they’ll come back and make a little better settlement. With my last experience, the air conditioning unit had a bad evaporator and the tech gave me an estimate of $1,200 and First American were gonna pay me $150. After some conversations with three different people at the corporate office, they finally settle with us and give us $750. We ended up replacing the entire unit for $6,500 because it had been an ongoing problem and it wasn’t worth fixing again. First American didn’t step up and take care of it. We pay them a regular fee every month and this is a legitimate claim. I shouldn’t have to argue with them about that. I don’t like to argue with people for something that I know that I’m owed.

I had a different home warranty when I bought my house. However, I wasn’t happy with that company so I looked for another one and went with First American. I usually call in when submitting a claim and it has been an excellent experience. The reps have all been very professional and nice. The technicians that come in are usually really good. They fix the problem and if they can't, they say so. Most of the time, they come back after two days or a week when they get the part. Everything has been good with First American.

I submitted a claim on June 18th for my air conditioning. It took over a week to send someone out. I paid the $75 service fee and the service company said they would order the part and come back. I never heard from them again. After insisting that First American send someone else, I finally got a second company out to fix the a/c. They came out on July 13th; I paid another $75 service fee. They said they would order the part and I didn't hear from them for over 3 weeks. In the meantime, I've made numerous calls to First American, none have been returned and we haven't had air conditioning for almost 8 weeks in the hottest part of the summer. No one has apologized or made any attempt to fix the issue. It is still not resolved and if I could give a 0 star rating, I would. I even submitted an case to BBB, and First American STILL hasn't bothered to reach out.

I have never had a worse experience than dealing with First American Home Warranty. My AC unit is covered in my warranty. I live in Las Vegas and it is currently between 107-116 degrees every day. My AC unit died 22 days ago!!! My compressor and motor were almost dead and they sent a terrible technician that replaced the fuse and left. It turned my AC on for 2 hours until it died again. I called them back 12 days ago and it took them 4 days to get a technician out. The technician (from "The AC Guys") deemed that the motor and compressor needed to be replaced.

For two work orders, I have had to miss a full 7 days at work. They employ the shoddiest contracts who use the cheapest possible parts and take their time getting the job done and it's incorrect to boot! The first service call I placed with this people my hot water heater had a leak. They came out and patched the leak. Then a few weeks later it started leaking again, and then I was told I needed a new water heater and he had to get approval from the warranty company before he could proceed with the work.

When my wife and I bought this house, the previous owner threw First American in to sweeten the deal and my wife and I have renewed it every year since. However, last year and this year have been bad. We've come to find out there are some big holes in the coverage. We went through Hurricane Harvey. We didn’t get flooded but our power was out for a while so the refrigerator ended up with a burned out motor and it wasn’t covered. Our dryer's heating element burned out and was not covered as well. My garage door's huge steel spring that turns the garage and brings it up broke, which very rarely happens, and that was not covered in the plan either. It's frustrating.

First American sucks. They're not in the business of paying claims. They're in the business of denying claims. I have pool equipment and central to that is the control unit. That unit failed but because it's not a pump, it wasn't covered under the warranty. But how can you have a pool system that has pumps and a control board where the control board is not part of the pool equipment? I had a horrible customer service experience. On top of that, they're unresponsive and difficult to file a claim with. You have to follow up multiple times to make sure the claim is filed. And they use, arguably, the most unreliable repair people. Some are more knowledgeable but others are not well versed.

On July 2, a contractor stated that the AC needed a new motor. I had to prompt the company to follow up on the part on July 9. They rarely get back to you within the 24 hour time frame that they state on their customer site. On July 11 they state they go the work order, and it could take three business days to review. On July 13 they approved and ordered the part, supposedly 5-7 business days, then the contractor would contact me for install.

It’s easy to file a claim with First American, but dealing with their reps a quarter of the time wasn’t as good. The quality of their contractors’ work has been very good, but there’s a lack of repair approvals when they’re on site and I’ve had to have them come back several times to fix something.

My previous home warranty company was raising their service charge so I looked out for a different one. First American had a lower service charge and I've done well in terms of claims except for once. I had an issue with my garage door and when the technician came out, they said what I needed was not covered by the insurance. But I couldn't get my car in my garage. I needed to get the door fixed so I paid over $200 out of my pocket to get it fixed with the people that came out anyways. And then First American still tried to charge me the $75 service fee. It wasn't even covered. Why did I have to pay that? They said it was because I called them.

Filing claims is fast. Before, I have to call. But now, they have the online service. When I filed claims through online, they would call me right away even though they said 24 to 48 hours. The contractors are good, except for the other ones. If they say that they will reschedule and follow up, that is the time that I have to think 'cause sometimes it's been a while that I have to call another vendor outside to fix whatever I need to be fixed.

First American came with the house and I just kept renewing it every year. I have submitted claims both online and over the phone, although it was easier to do it online. My HVAC was out and I called it in on a Friday and it was the following Thursday before they could even get anybody there. It was also a little expensive at times. However, they were usually responsive for the other stuff. I had issues with the garage door as well as with the plumbing and in both instances, they came out the next day. I had one contractor where they did really well other than they didn't have the parts, so they had to get the parts and it was another two days before they could come back and replace everything. There was another time when the contractors came out for a simple fix and they were in and out.

This is a terrible home warranty company. Service is never quick. It takes two to three days to get assigned a contractor. It then takes two to three days minimum to get an appointment. They never have any parts, so you have to wait several days to weeks for them to get parts. (This past time I looked online as the repairman was still at my house and the part I needed could be shipped out that day if ordered by 5:00 pm. Two weeks later, and I've still not had the appliance repaired.) Then they need to schedule another appointment. This past incident, there were two problems with my refrigerator. The repairman only looked into one, so he will have to come back again, after ordering more parts. Stay away from this company.

I've had First American for years and we called them to submit a claim when I had to have some work done as the hot water heater went out. They sent someone to check the washing machine about the leak and it turned out to be the hot water heater. So, we had to have emergency work and no one called me back and told me about it. I didn’t want the hot water heater to flood the people below me and so I had to go with the people in the building to do it. I plan on sending the invoices of the work I had done and see if they could pay part of it. Another was when I had the stove down one time and it took them three weeks to get it done. First American doesn’t use top-grade technicians and I was wondering looking around myself for something else.

We have two houses that First American takes care of, and we've been serviced well. Most of the time, submitting a claim with them is fine. And I prefer to call because I know talking to a live person is actually gonna get a claim taken care of. On the internet, sometimes it gets lost. But their customer service department isn't the greatest in terms of their professionalism. They don’t know how to talk to a customer if there's a dispute 70% of the time. And as far as the technicians that they've sent out, 80% of the time, they're good and 20%, they probably don’t have the knowledge that they should have.

I called First American when I submitted my claims and they got somebody here to fix the problems that I had. The technicians were fine and were all local people so I did not have any problems. Recently, I had a claim for my garage door and the man who came out had it fixed in 20 minutes. However, the fees keep going up and I’m not happy about that. When I started out in 2003, it cost me $27 a month and now, it’s $70 a month. Also, my deductible has gone up from $20 to $75. Other than that, the quality of work has been excellent.

Terrible company. This whole company is a ripoff. They don’t cover anything and require service done through their company that charges triple. They say they will cover the cost of repairs until the bill is submitted. Don’t ever use this company.

When I started with American Home Shield, I was paying a minimal amount and every year, that and the service call amount would go up so I decided to change it. I started looking online and came across First American. When I spoke to them, I was told that mine would be the same and it wouldn't increase on a regular basis. The others that I spoke with told me that they go up a different amount every year just like AHS so I chose First American. The claim process was easy and when the contractors get to your house, they greet you and introduce themselves. You already know that they’re coming and they’re prompt. It’s close to the time they have arranged. I work in Downtown, Houston and I ride the bus so, I have to work with them to get a time when I could get home and be there when they arrive. The technician’s work was fine, I haven’t had any problems and the service was good.

When buying out an existing home, getting a homeowner's warranty was standard, at least for the first year and First American was the home warranty that was chosen by the sellers of the house I moved into. I’ve been with them for five years and I used to submit claims by phone but I found that it was easier to do it online. First American's response was very quick and it was certainly no more than 24 hours. The interactions I had with their contractors have all been fine but one vendor took three times to get it done right. Also, when our air conditioning condenser had to be replaced, there was a bunch of stuff that had to be done in addition to just replacing it that was not covered by the warranty. It winded up being several hundred dollars so it came as a surprise to me and I was not thrilled about it. Other than that, I’ve been happy with the service and the value I’ve gotten out of it.

First American sent Quality Warranty to my home. Their job didn't pass inspection from the city of Stafford, TX. They created a leak that unbeknownst to me was going not only in the garage but into a bedroom wall. It has caused damage. First American is responsible for vetting then sending out contractors. However if that same contractor damages your home, not only did they not accept responsibility, First American responds they are not responsible for secondary damage. Then First American sends out another vendor who while in my home gives the same information that is then verified by an independent inspector. First American then tells me that the second contractor said the work was done properly. Either that contractor is lying or First American is lying on them.

The claims process at First American Home Buyers Protection has been okay. I usually use the website when submitting a claim as it's faster and convenient. However, sometimes it takes First American three days to get a vendor out to me during the peak season. My AC unit was down last month and I had to call a service. The guy came in and he told me that he fixed it, but apparently, it wasn’t fixed. However, the vendor reported that it was and the case was closed. I called First American and told them it wasn't complete. They've sent another vendor since. While I'm satisfied with the service, I don’t have any choice to pick the vendors because First American assigns it.

When I bought the house, it came with the First American warranty and we've had it for four years. And because of convenience, we renew it every year. Submitting claims is easy. I do it over the phone and I've been very pleased with the First American representatives. The springs on my garage door broke last week. And I called the company at seven o'clock. It was repaired by ten o'clock. My experience has been very good, so far. First American does a good job.

I’ve been with First American for eight years and they started off a little better. I used to experience communication gap two years ago and now, it seems they have more competent agents on the phone taking care of business although there’s still room for improvement. Five years ago, Brown Plumbing which was a local fly-by-night never even showed up so First American hired Master Tech who didn’t show up as well. We ended up having to call Rescue Rooter.

I just bought this home. The AC unit for the ground floor doesn't work. It is in the warranty. Garcia Heating and AC came to look. He was here 30 seconds and walked out and said a dog bit the wire. I don't have a dog. He said it's not covered under warranty. He had no interest in fixing it to begin with. I had to pay $75 for NOTHING. I called a real AC tech and he fixed it in 2 minutes and charged me $20. Customer service is a waste of time, they read from a script and have no knowledge of the actual business. Call the payment number and they answer instantly. Call the other lines and you wait for an hour. Report a claim and a person won't even talk to you...they give you a machine to talk to. I want my money back.

First American was with the house when I moved in and I've kept the contract going for two years now. During the first year, the house didn’t have any issues and it was easier to keep it going. I also had a good experience after. I’ve had one bad contractor and First American was good about switching it out. They gave me a new washer and gave me what I needed. When I submit claims to them, I do it online and I get an email right away.

First American's rates are reasonable and their response is good. We've had the policy since I bought the house 12 years ago. Submitting claims over the phone is horrible as it takes forever and now, I file my claims online. The website was kind of twitchy but it's been fabulous within the last year. The reps were all very polite and professional. The electrician I had over this week was fabulous as well. However, we've had some plumbers in the past who were less than helpful. There was one time when it took me 10 days to get my air conditioner fixed and it was miserable. We reported one of the plumbing contractors to First American. We had a subsequent plumbing claim and had to request that they not send the original contractor since they were slow and didn’t answer calls or return them. Still, First American Home Warranty is definitely worth it.

Do not trust this company!! Bad business practices!! Reputable companies don't contract with FAHW so you'll be stuck dealing with the worst contractors in your area. This company continues to raise their prices and deductibles while lowering their coverage & reducing quality of service, which includes the companies they carry contacts with. They are scraping the bottom of the barrel when it comes to employees & contractors. I guess it's my mistake for staying with this company for over 11 years expecting things to get better only to be treated like garbage when we do need to place a claim.

At some point through my frustration dealing with the customer service, I contacted my realitor who explained to her rep what was going on. From that point things started to move forward. These people were helpful, returned calls, responded to emails almost immediately every time. But then I was told a week later after posting my review I was no longer allowed contact with the people who where helping me because my claim got transferred departments because of my review on here. That being said I was quite annoyed but we got through it.

We had scheduled a plumber to come out to fix a leaking toilet. After several days the scheduled date came and the plumber was no call no show. With a large time window this meant that one of us had to take time off in order to be home for the service. We called and complained to First American and they were apologetic saying that they would have another company come. They also said they would waive the service fee to compensate for the lost time. Later we received a bill for the service, and when I called to ask about the waived fee, they said they didn't have anything in the system. And even though they could see that the first company was no show, they apparently neglected to write any notes in the system and would not honor the agreement earlier made.

I’ve been with First American for 15 years and in my house in Utah, they’ve been amazing and nothing ever goes wrong with the workers that they send me. However, I cancelled First American in my house in California because the people they were sending me were horrible and I had to call them back at least four times on every single thing they did. I would not go back to them because they have substandard people and they don't care. I even had one guy tell me that they weren't supposed to do a lot and that was the final straw.

We have been using First American for 20 years and so far, we've been very pleased with our experience. When I submit a claim, I call them in. Their team is always very helpful when I speak to them and the technicians who come to my home have been very pleasant. In all these years there have been two times we didn’t hear back, but it's so infrequent that it has never been a problem. We usually receive a call from whoever they recommend in a day. Since we're getting ready to sell our house, the buyers for our current home are getting a policy with First American from us. When we go to our new location, we also plan to use First American again.

I've been with First American for four years now. A friend relied on them for the four homes he had and then a fellow who worked on my air conditioner also recommended them. I decided that when I hear something twice, I'd look into it. I was glad I did because I've used First American for many things. When I submit claims I tend to call in because my issue has always been something odd and I’m not sure if it’s gonna be covered. A year or two ago, I had to call for things and it seems like it was really hard to get through. They just kept telling me to go online but I couldn’t get my questions answered there. Still, my interactions with their claims rep have been good and I've been getting quicker customer service.

I've had First American for several years and submitting a claim depends on what the problem is. If I have a problem with the stove, they normally come out and get stuff fixed right away. But when I had problems with water, air conditioning and heating unit, they sent me to someone and somebody else had to come out in a month to check it over or redo something. I had to go back almost every month with my air conditioner or heating unit. So, I don't know if it was the people they were using or if it was First American. Overall, the quality of work is average and I’m concerned with them knowing what is under warranty and what is not. Once the people get here, they would tell me that it is not under warranty even though First American told me it was.

My recent claim with First American Home Buyers Protection was yesterday when I had an issue with the hot water heater. I submitted my claim online and the contractor that was sent out was professional, courteous and able to answer all of my questions. I didn’t have hot water to one area of my house but I do now.

I've been with First American for a long time now. Filing a claim with them has been easy but sometimes it takes a long time to get somebody. I'd have to call multiple times because they’ll tell me that there's a vendor who's gonna call me. From that point on, I'd have to call and try to see if they can come in and they don’t have time. They don’t go on urgent business. Instead, they just go whenever. Once, we had a dishwasher problem and it took weeks and weeks before it got resolved.

Many years ago, I was a real estate broker and I worked with First American in partnership with the homes that I sold. I’ve been in the house for 13 years and up until the last few years, it has been great service which was why we kept it and paid for it. Prior to the last four years, submitting claims with them had been absolutely wonderful. They did everything they said they would and it's been fine. The furnace went out four years ago and the service guy came out. It was determined that a new furnace was needed and I received a check for the value. I don’t know how to install a furnace so to just go and buy one and then have to find someone to install it was unusual for me.

My washing machine broke and it took First American three months to get to get three different contractors out here. I had to pay each one $75, and on top of that, I was paying my home warranty fee. I also had a prior problem with them because of my AC. They kept sending out contractors for the same problem and the contractors would keep doing the same thing. So told them that something needs to be done. I was paying $75 every time someone was coming out, and the unit wasn't getting fixed. They told me that since there was an interval of over 30 days for each appointment, I had to pay. But then I told them that it was the same issue! Some of the contractors they have sent have been professional, but some of them were just, "Let's try this, let's try that." They didn't exactly know and that was the problem. First American needs to get more reputable people to come out and fix issues. I'm now thinking of switching to another warranty company.

I knew about First American Home Buyers Protection for over five years. My recent claim with them was for my dryer. I submitted my claim by phone. The technician who came into my home explained everything that was wrong with the dryer, told me rightly what was wrong and got it done. He was in and out in 30 minutes. I can now wash and dry my clothes.

My neighbor talked about acquiring a home warranty and said it was a good thing. I signed up with First American and submitting a claim was good. The guy who came over was on time and professional. He did a good job on the garage door. I will recommend First American to others.

I've been with First American Since I bought my home in 2003, and I thought being a good customer meant something. I used to love this company, however here recently it's been a true nightmare. They deny everything! I have paid for the Premium coverage for the past 5 yrs and yet they continue to deny everything. My hose bibb broke, I didn't even know this was possible, they didn't cover it? I live in Houston, TX and my AC is not working, they will not cover it... even though it's a brand new condenser and unit. The contractors they use are not knowledgeable anymore, therefore if it isn't an easy fix then be prepared to be denied and come out of pocket. I would no longer recommend this company and do not intend to renew my contract.

We purchased a house that came with a 1 year warranty through this company. We have been dealing with the same HVAC issue for over 2 months with no resolution. The warranty company consistently goes with vendors who have the lowest ratings in the area to save money. We have had multiple companies set up to service us who either never show up or come assess the issue and never actually return to make the repairs. Each time First American Home Warranty sets up and new vendor and starts the process over again with no sense of urgency AND warn you that the pit of pocket cost will most likely continue to go up with each new vendor.

I discovered when I signed up the amount was $599.88. I advised agent I couldn’t do that much. Was there a monthly amount. I was advised yes $49.99/mo. I advised I can do that. When I checked my checking I discovered they did the full amount. When I called they told me 3-5 business days I advised them no I want my money back. Tonight after being on the phone for a long period of time the agent Joe said, "Tonight midnight." No money there. Called back. Spoke with agent. She advised 3-5 business days. I asked for supervisor. Spoke with Kim **. After arguing with her she said she will listen to recordings which I doubt. She will and will see about refunding. Doubt she will. I advise if you do payment over phone record it.

I used to call in my claims but the hold time is ridiculous and you don't always get a human very fast, so I usually do it online now. I've renewed my policy with First American for 17 times since I bought the house. My renewal date is early December and right before that, I paid the premium in full for the year ending in December of 2018. When I was in the middle of trying to get a claim fixed, they told me that my house was bigger than their threshold so they were raising my premium for another 900 bucks this year. I told the rep that I already paid for the year and they accepted it, so now, they were changing the contract midway. That is a breach of contract and I am very displeased with that.

I have had this warranty for a year and so far, they have honored repairing all items I've had issues with. Even replaced one appliance altogether. Unlike another home warranty I used to have, They didn't try to use the "fine print" to get out of honoring the contract or dragging things out.

I got a home warranty so that when things go out in the house, I won’t have to be out of so much out-of-pocket. First American is great and I like them. When submitting a claim, I usually call and talk to their guy and everything is taken care of. They have sent great technicians in our house.

Two years ago, I had to replace one of my appliances. I thought that having a home warranty might be a better way to make sure that I won't spend that much all of a sudden. One time, I called First American and they were able to take care of my claim courteously and promptly. They gave me a number that I should call if I didn't get a call within 48 hours from their technician. I had two things repaired and the quality was okay.

I highly recommend First American. My dad was a real estate agent and he worked with John Green Realtors, which recommended them highly. I’ve kept my warranty since I bought my house because it made sense for me. We have three air conditioning and three water heaters. I’ve had a couple of issues but First American has been really responsive. I’ve had great service.

I wish I had listened to everyone who said NOT to purchase a policy with this company. I was certain they would act responsibly and within the contract terms. However, they try to rob you every step of the way and make dealing with them so uncomfortable and lengthy, that you literally want to give up and pay for the repairs yourself. I have tried every type of claim under my warranty policy, repairs, replacements, etc. They have denied nearly every one OR offered less than 50% amount of the cost to actually replace the item under warranty. Trying to speak with a manager or directly with them, I have been hung up on twice and put on hold for a total of hours. Please read the reviews and be aware. This is not a trustworthy company. You shouldn't have to fight for every penny of something you have already paid for.

What is the point of telling me that my ac unit is covered under the warranty when it’s not. We called about 2 weeks ago. A tech came out and basically took $75 and told us that our coil needs to be replace and never followed up. So we waited several days to called back and they told us we need to pay an additional $900... wtf. I asked why and how? And they told us that it’s due to modifications. I asked them what kind of modifications do I need? They couldn’t respond. I asked them what is the point of telling me that I am covered but yet I still need to pay $900? They still couldn’t respond. This is **. If I can tell the whole world about what a ** joke this company is I will.

I filed a claim almost a month ago, June 26, 2018 because our hot water heater stopped working. It has been a nightmare trying to get it replaced. We have been without hot water for nearly a month, and the water that was in the heater poured out flooding our downstairs. I contacted both FAHW and the plumber directly to only be put on hold for 20 minutes by a customer service rep who never came back to the phone. This is pathetic! Needless to say I don't recommend this insurance company. This is the first major issue I have had to file, and once it's resolved I will definitely be moving on. This is such a disappointment that I probably would not have believed it except I am actually living it.

I've been using First American for 11 years now and speaking with their people has been fine, but their automated system sucks. It takes forever to get through it. Over the years, we've had good technicians and poor technicians. Some were responsive while some weren’t so responsive. There were a few times that we had to call people back because they didn’t get the job done. When First American says they cover an appliance, they should cover it. There was one time I put in a claim for my cooktop out on the patio and they said they'd cover it. But the next day, they said they wouldn't. Maybe that was why the contractor stopped working and never got back to me, and the unit never got fixed.

I purchased a home with a home warranty from First American. Since it's an older home, I was expecting a few things would be needing help in the next couple of years, so I stayed with them. I have a wide variety of experiences from great to really bad with them. At times, submitting a claim is very difficult and phone wait times are as long as 45 minutes to an hour. The latest time that I called in was much better though.

First American sent Sears to look at our washer which is not even three years old yet. The guy was at the house for about 20-30 minutes and never took a screwdriver out of his tool bag. We paid him a service fee which was $60 or $75. He said that he ordered some parts. I asked him how did he know what was bad and he said that he just knew because of the model number of the washer and dryer. I also asked him how did he know what parts were needed if he didn't check on them and he said that the appliance was notorious for having a circuit board go out.

We had a plumbing leak in a home we just purchased 2 months ago. The water buckled all of our hardwood floors, and a neighbor (with whom we share a common wall) also had damage and had called a plumber who shut off our water. I called First American and explained the situation and they stated they would get someone out on an 'emergency' status. They said I would hear from the plumber within 30 minutes. After not hearing from anyone, I called the plumber direct. They stated that they told First American that they weren't available for several days and had told First American that. They said they weren't sure why First American didn't find us another plumber. I then called the claims department again, spoke with a completely different person who said they would try to find us another plumber.

First American has been lovely. We went with them when we bought our house about two years ago. Somebody referred them. Doing the claims online is a lot easier than calling. Sometimes there's a two or three-minute wait when you call, but nothing excruciating. We've had one technician that we asked them not to send back and they were very responsive and made sure we didn’t get that technician anymore. The quality of the work was awesome.

Submitting claims with First American has been a terrible experience. Their reps are not responsive and don't answer their emails. Also since First American doesn't pay well, the service people who come to your house add costs so that they can make a profit. For instance, I had a plumber come to my house to put in a water heater and they added different fees. The quality of the work, if you can find a technician that will deal with this company, is okay. I live in small town America so I have people that come out and do electrical or plumbing work.

Our AC broke down. We put a claim in over 17 days ago… The contracted company (TENA HVAC) is terrible. First off, they scheduled to come out 4 days from submission of the claim. They never showed up. We tried to contact the company they said, “He should show up”. He never did. They call us the next day and say we will be there at Noon. They showed up at 2:45pm. They report that the need to get approval to order parts and would submit this to First American in the morning…

I never had a good experience with this company. I created a 1 star review early this year for the claim I made last December of 2007 for my washer that sounds like a Jet engine and move around the house on spin cycle. For some reason, that review was put on hold by this website. I may have mentioned something that the moderators does not like or the moderators have not reviewed the post I made. Anyway, I made another claim this time for my Rinnai Tankless Water heater. The problem was that the water heater will just stopped making hot water, I will have to unplug the equipment and plug it back in and it will work for a couple of days again.

The most incompetent group I have had the displeasure to unfortunately be affiliated with for the term of my 1 year contract. Not responsive. Incompetent. Almost 1 week in 120 degrees to send a service person for AC and even that was an incompetent, rude, unqualified person. DO NOT USE!!!

I had a great experience submitting a claim to First American Home Buyers Protection. The claims process was not difficult at all. Their claims rep was good and the technicians who came to my home were very professional and knowledgeable. I had a home warranty before so I know it's a very good thing to have. First American is a very reputable company and they go all out of their way to make sure the customer is happy.

I have First American's service for three or more years now and I’ve seen a big difference in them in the last few months. Submitting claims is easier and lately, I've done it online. Also, I’ve had a problem with the technicians in the past years. But lately, something has changed and the techs they have recently sent out were great. They were very good, reputable, and showed up right within the timeframe they provided.

I have just been on the phone with First American all morning complaining. I filed a claim a couple of weeks ago for electrical since I had a problem with my GFI box and the guy who came out should have replaced the box but he didn't. The box was working the moment he tested it, so he said that he didn't see anything wrong, and then he left. However, the box kept going out so there was a problem. We had to keep resetting it once it goes out and so many times, we couldn’t reset it. He put a tester on it and that automatically resets it but I don't have one. So, I am just gonna buy one now and then I have to get somebody to come and replace the box. I pay the fee every month and they can't even replace a $28 GFI box, including the electric meter since the outlets in my three bathrooms weren't working as well. I still have to pay to replace the box myself and that's so negligent. Also, I paid them the service fee.

On May 6, I put a claim in unit not blow cold air. Contractor Lumart Air Condition came out. Replace compressor. I had to pay $600 out of pocket cost. Unit was doing the same thing after repairs the next day. Lumart was reassigned to come back out. Lumart came out. Deem my entire unit bad attic and outside. I filed complaint with BBB because First American told me there was an out of pocket cost $1450 and my $600 was gone with 1st repairs which was flaw. I was contact by a claim rep. I won't say her name 'cause she currently working on my claim and I am given her a chance to make this right before I seek counsel on this matter.

First American Home Buyers Protection has been a good company to work with. They have been my home warranty since 2005. I've had two most recent experiences with them. One, I had a garage door serviced but unfortunately the warranty didn’t cover the garage door so I had to pursue that myself. But as far as the tech coming out and looking at it, it was a good experience. Second, I had a condenser replaced. The technician realized that we had an old AC unit. It had been there since our house was built and it was time for it to be replaced so I was pleasantly surprised and pleased that the condenser unit was recommended to be replaced and it was replaced. I had to incur some out of pocket expenses for a couple of modifications that were made but it was a good experience too.

I call First American whenever I submit my claim and it’s relatively easy. One time when I first got my policy, I was having issues with the heat and the company that First American sent out wasn't able to fix it. I had to go to somebody else. But after that, the people that First American called out for everything else I called them for were able to do what needed to be done. So for the most part, the warranty has been good. I'm satisfied with First American and I would recommend them.

The claiming system at First American HB Protection works fine. You put it on the website and they immediately send you who the subcontractor is gonna be. However, the part that does not work is on the subcontractors. The quality of their work is very poor. So, I’m going with another company. They have a much better system for selecting their subcontractors. They have their subcontractors compete and then the customers grade them. And based on the customers’ grading system, then they send the claims to the subcontractors that have the highest rating. That way, the subcontractors know that they have to do a good job because if they don’t, then the company will not keep sending customers their way. My niece had First American HB Protection and she had bad experiences with the subcontractors too so she switched to the other company. My sister did the same thing also.

First American came with the purchase of my home for a year and I have been with them for five years now. Three years ago, I had my grandchildren stay with me and my granddaughter was an infant. We were in Memphis and it was about August or July, so it was crazy hot. The AC went out on a Saturday and First American told me the earliest someone would be here was Tuesday. I got very upset with them because there was no room for negotiation. Then, someone called me at 4:00 on Saturday and was talking to me about it and I repeated again for the nth time that I had an infant in the house. He asked why I didn't tell them that from the beginning. I was so furious and I had to spend the day with my infant granddaughter in an Ergo walking around stores. My husband stayed home in case someone came, but he was dying of heat. That was really frustrating and there were a couple of other instances like that.

The seller of the house gave us a one-year warranty from First American when we bought the house. I've had it ever since and just renewed it. When I submit a claim, I just call First American and after I identify myself, I can talk to somebody and tell them what the issues are then they always follow up like they're supposed to. Most of the treatments I got from their reps were okay. On the most recent claim, they said I needed something different on the compressor. And the contractor said there was a disposal fee of $100 that First American didn't cover and this is beyond the copayment that we make. I said I never heard anything about that and I didn't know anything about it so I called First American and I talked to somebody on the phone there. I thought she was kinda short in courage and she said that all she could do was explain the policy and she couldn't tell me anything else. And it just didn't feel like it was very customer friendly.

I purchased a home which came with a First American Home Warranty. On June 21, I filed a repair request to fix a leaky connection valve on a Subzero refrigerator's ice maker. I received an immediate response naming a distant contractor (Accord Appliance) and a request for a $75 service fee. 24 hours later I received another email naming a different contractor (Antech Appliances) stating this was a "homeowner request." That is a lie.

Dissatisfied! I have had this company for two years. My AC went out and I called 6/27/18, contractor came week later and said they would submit a claim to get AC fixed. Up to today 7/19/18 still nothing. I have opted for pay out and just pay the difference a company that can respond within 24 hours and we still just waiting. Still no AC in this heat. I have called many times and all they say is case has been escalated, assigned to an agent whom I have not heard from. They authorized us to buy an AC unit up to $150.00 for our 4 bedroom to floor house. Not happy with them at all.

My air conditioner stopped working over a month ago now. The first contractor that First American sent out just tried to provide a quick fix with Leak Stop, which they said was what First American required them to try first even though they knew it wouldn’t work. When the AC once again stopped working one week later, the contractor said they would submit a report requesting that the coil be replaced, but this report was never submitted and neither I nor First American were able to reach this contractor again. After many attempts and several days, First American eventually decided it was perhaps time to try another contractor. It took another week for this contractor to come out, and he recommended replacing the condenser. It took 6 days from that visit before First American placed that order.

Had an issue with my shower pan in a bathroom. Called them and told them what the issue was. They sent a plumber out that was there not even 2 minutes. The plumber said the warranty doesn't cover shower pans, he shouldn't have been sent out. I received a bill for the $75 service fee. I called and explained what happen and explained it was their error. They told me that since the plumber went out they had to charge the $75 fee and it was billed under leak detection. I spoke to a supervisor who said the same thing. I explained numerous times that when I initially called I had explained that it was the shower pan. Soooo, I had to pay $75 for a plumber to be at my house a minute to tell me he shouldn't have been sent out. Unnecessary bill and customer service sucks!! I can't help but feel they are just trying to keep the contractors busy in our rural area.

My Samsung Dryer died. Now I had other home warranties and someone has come out that day or the next. So I called on a Thursday night and was told there was no one for two weeks who could repair it. TWO WEEKS. So they said they would check some other contactors and call me back. No one called. I called the next day and all they had in the area was Sears and the soonest someone could come out would be next Thursday. A week. Not good enough. I spent an hour on the phone and there was nothing else. In all of Naples Florida, there was nothing else.

No follow through, keep promising to fix issues and keep me informed and don't, the customer service reps are snarky and nasty. I'm in Florida living through record heat and am at day 11 without AC, because they can't seem to remember to order the part. I'm exasperated, have a sick daughter at home, I have a heart condition and this company won't do what they promised and what I paid for. I hope no one has to live through what I'm dealing with now. Buyer beware and DON'T use this company!

Wow... What a lousy insurance company. We've been having the worst experience with First American. First, in July 2017 the ice maker on our Kenmore stopped working. After several calls, a vendor eventually comes out to take a look. To cut a very long story short, 12 months later July 2018 we have had every part changed with no luck. In fact now our freezer has stopped working altogether. After being pushed up the claims ladder because it is so old we are finally told they will get us a new fridge. However, it has been over 10 days now and we are still waiting for further instructions. When will this new fridge magically appear? No freezer and no ice in 110 degree Texas weather and assigned to a manager who could not be bothered to pick the phone and update us. She prefers to stick to short, curt emails.

My experience submitting a claim to First American depends on what the claim is. When something happened to our garage, somebody was out the next day. But when we submitted a claim for our air conditioner not working, we couldn't get somebody out for days. I had good interactions with the reps and techs, but I feel like the overall quality of the work depends on what it is. I still have issues with my washer and my dishwasher, but my garage door is good.

We had a home warranty with a different company and they had some rate changes, so we decided to switch companies. First American was available in the area and their package seemed to match what we had from our other provider. In addition to that, their rates were slightly cheaper. However, their coverage was less than what we had with the other provider and their customer service was horrible. In fact, when you call, you speak to someone in Guatemala who has no sense of urgency and who can't get you to a supervisor, can’t get to a contractor, and can’t schedule anything. This rep also doesn’t know what’s going on, and they literally read off a piece of paper, and say the same thing over and over again.

I've been with First American for a long time and when I submit claims with them, I call them all the time by telephone since the claims process is more difficult on the computer. Sometimes, they take a longer time in sending out people to fix things and sometimes, they take shorter. But most of the time, if I get problems with leaks, First American sends people right away. The problem, however, is that after the technicians call me, they will arrive two or three days later. Other than that, the quality of their work is all right.

I have been with First American for over 5 years. They are denying my claim for my air conditioning unit because there was dirt. They told me it was in the contractor's report that the dirt was the cause of the failure. I called the contractor and viewed the report. It says no such thing, and the contractor says he tried to tell First American there could be other causes. I would like this matter resolved promptly. I have called First American and emailed the Claims Review Department.