First American Home Warranty Reviews

A friend of mine had First American for a very long time. They’ve done good service with him. He’s only had a couple of instances that he had a problem where he had to wait too long for something to get fixed so I figured I would try First American first. Submitting a claim has been easy, but the people that they choose to use sometimes are not the most efficient.

I've always been satisfied with First American. I call in when submitting a claim, then they call somebody and then they contact me. Usually, somebody comes over within four days. Also, my interactions with their reps have been great and I have recommended First American.

When I've had to file a claim to First American, I called them, put in payment, and told them what's wrong. Most of the techs they've sent were nice. But the bug people never showed up and we ended up having to switch companies. Other than that, everything else has been fine.

When we bought our home, we were told to get a home warranty and First American was recommended. We’ve once filed a claim over the phone and it was trouble-free. Everything was handled professionally and courteously. The claims representative was fantastic. She directed me as to what to do and it was handled exactly the way she said it would be. Everything worked out fine for us. The technician was exceptional. He came out twice - once to diagnose and once to repair. He was very knowledgeable and willing to speak on the issues, so I couldn't have asked for more. Topnotch quality as well so I'm very happy with the service and I would be quick to recommend it.

I live in Houston Texas and this is the worst company I have ever dealt with. They send unlicensed locksmith to my home. They charge a 65 co-pay but don't do the work. The contractors just leave. I'm going to sue First American Home Warranty for breach of contract. The plumber found a tiny leak, which he would not repair and said it was responsible for a 13,000 gallon water in one day. Turns out the water meter transmitter was bad. The appliance repairer would not fix the shaky washing machine suspension. The locksmith they sent to my home was not licensed. FAHW has been a disaster from day one.

Their contractors are rude. And then use excuses to get insurance out of having to do work. Their plumber says I had mold and could not work. I asked for 2nd opinion plumber, they refused. So got 2 other plumbers out of network. How funny that they say not a problem. Willing to fix leak. Not enough mold if any to be a problem. Both are 5* plumbing companies, say this. This insurance makes no sense. Not to fix leak first. Then if mold really found to take care of it. Sounds more sensible to me.

I've been with First American for four years. The first year was an auto renewal thing. And then, I've used them and for the most part, I'm satisfied. I submit claims online. And then, I wait for the contractor to contact me. If not, I'll reach out and see if I can get in touch with them and get things moving. The contractors have been very responsive. The people at First American are very accommodating when I call. They've sent out two guys for the most part. Because they are all warranty company and I call in a lot of contractors in my profession. However, I had a couple of problems where I've had issues getting reimbursed. But in the end, they worked it out. It just took a little effort to get to that point. I have recommended them to my father-in-law.

I had my home warranty with First American. In the beginning because there were no issues with my home everything was good. Once I had to file a claim it all went downhill from there. My heat pump system fan went out. They sent a contractor out to fix it. It took 3 visits due to misdiagnosis to get it back working. I call FAH to ask can they just send another contractor out because clearly these guys are guessing at the problem. No even though they had multiple complaints on this company.

It was easy submitting a claim with First American and I had a very good interaction with the claims rep. When our AC unit went out the day after I bought the house, First American sent out a company that said that the AC unit needed a part and the repair would take two weeks. First American ended up firing that company and getting another one out right away to be able to fix our AC unit. The only issue I had so far was that they covered guaranteed work for 30 days and my AC went out again 35 days after, so that was 5 days beyond the coverage period. But the report that the company sent in to them actually shortened it by another day. The company had to go back out to my house to correct the problem, and they reported it as being fixed the day before. So, I had to pay another deductible, and it was after their stated 30-day time.

When we bought a house, my wife looked through a few pamphlets that we had and then we went with First American for our home warranty. Everything went well when we had set up a claim. Also, the technician that we had was very professional.

My daughter and son-in-law have First American. They had a couple of experiences and were positive on their plumbing. You never know what's gonna happen so I decided to get it, too. I submit claims over the phone and it's been good. Their claims representatives have all been good. One time, I didn't route the pre-recorded thing when I wanted to change plumbers. I hit zero which gave me an operator and that guy was receptive to what I wanted. He listened to me and followed up with it.

Bought Home Warranty with purchase of home. Contract# **. Tried to use the warranty 3 separate times. First time, called for repair of pool gear, the cost to have someone come look at it was same to have it repaired by existing pool guy. Canceled that request. The second claim was for some electrical work, they assigned a contractor who never called. I called them 2 other times and still no one ever called me. I called back and they said, "Oh we're so sorry this claim was canceled," so after 3 weeks and no contact they cancelled my claim because they said it was not covered but no one called to inform me. Had to pay out of pocket.

I just closed on a condo last week, and lo and behold, the water heater is acting up. Called FAHW and submitted a claim. The rep assigned a plumber to the job. Two days pass. Plumber did not contact me at all. Called FAHW again; after 40 minutes on hold - first with Service, and then with Claims ("Disputes," I think it was), I was told that plumber was "inactive." Great. Only been two days. Then after holding for another half hour, total, was told that they couldn't find another plumber. I cancelled the whole request and have just called a REPUTABLE plumbing company to do the work. I'll have to pay out of pocket. This is "coverage"?

I called for pest control, due to bees. Flying insects are not covered. I called for a backyard drain problem. Outside the house is not covered. I called for a kitchen and bathroom drain problems. Two separate visits and two separate $75 fees. I am not seeing the value of a warranty.

I have First American Home Warranty for a house I'm renting out. I chose them for the price. I submit the claims and the claims rep was helpful. Then the contractors contact the renter to make the appointment. Overall, the experience is okay.

I have been a policyholder for several years, having paid premiums of $696 for 2016 and $708 for 2016. I recently made a claim for a broken temperature control switch on my washer. The claim was processed under my 2016 policy, as it occurred before the expiration date. When the assigned appliance contractor finally arrived, I paid his service fee of $65. I heard nothing for nearly two weeks. When I called, I was informed First American had concluded broken switch must have been caused by someone forcing it and, thus, not "normal wear and tear." Thus they said it is not covered. I believe every Real Estate Broker in the country should be aware how these people conduct business before they recommend this so-called "warranty" to anyone. I doubt whether this review will be posted, because it exposes what this coverage really is.

I've had a few home warranties through a competitor of theirs and received this through the purchase of my new home. I filed a claim for a leaking hot water heater, was given a contractor to replace it and scheduled a time to assess the problem very quickly. My contractor arrived and informed me of several other fees that were not covered under my warranty to modify my existing plumbing to use the water heater that they had to install. Those fees were more than a new water heater even cost. After calling First American to question the charges they stood by the contractor and also claimed it would be my responsibility to pay to have my own plumbing modified to use a water heater that I am not choosing.

My brother's a broker and he's worked with a few warranty companies. He then told me a couple of ones that seem to have a better setup and he told us to get First American Home Warranty. Submitting a claim to them is easy. I do it online and then I'd receive a call from the contractor the same day or the very next day, and it was quick. Their techs were very professional. They quickly knew what the issue was and got the work done. The quality of their repairs is as good as I can get. Lucky for me that the contractor worked really well with my schedule because I had to cancel twice for the work. The whole process has been super easy and fast. Everything is positive with First American.

I have had no problems the first 2 years. However, my 3rd contract has proven they have changes their service. My stove went out Jan 30. It is now April and it is not fixed. The customer service said they can take as long as they need to and can come out when they want to. I have had 6 technician visits, 6 missed days from work, and still no repair, and it keeps getting worse. This is a 3 year old stove! Time for a new company. I think I have done my due diligence as a customer, by waiting through 5 hour appointment times for a technician that is always late. The customer service is rude, and not helpful. They appear to be interested in the bottom dollar and not their customers.

We had them send someone to fix our air conditioner. It was low on Freon. They filled it up. It still would not cool below 80 degrees. They came back, put more Freon in and said it was normal that it was that warm. I came to find out that leaking Freon is a problem and I was lied to and taken advantage of. I feel as if they need better contractors.

I have experienced the WORST customer service from the First American Home Warranty Company. I was lied to by multiple supervisors in the company, I was never once contacted back by any Manager even after leaving more than 5 voicemails (which is the only way to contact them apparently). I was given the runaround by every person that I spoke to and because of an error on the part of the company themselves I followed their instructions and then after I did they denied my claim based on the instructions that they gave me. I am now being forced to pay for a 1500 dollar repair on something that is covered under my warranty but was voided because of the action that I took based on what 2 different supervisors in the company informed me to do.

The garage door wouldn't go and stay up. Something was going on with the sensor or the sensor itself. I reached out to First American and the claim representative was very good and polite. A technician called me, which I told them to give me an advance notice because I was at work, and they met me. They were very prompt and did the job that I needed done. I was pleased with it. The people were very pleasant and informative of their work and what needs to be done. If I ever decide to move to a different location, I would go back and get First American again versus the other ones I hear about. I would recommend them.

When attempting to use First American home warranty to troubleshoot and repair an air conditioning leak that was ruining a bedroom ceiling the claim was denied because of faulty installation. On review it was determined that I had indeed purchased the upgrade to the premier coverage that covers installation problems. So now most of if not all of the cost of the work was denied for "modifications". The technician was very good and I hope the problem is indeed fixed... but meanwhile I paid a $65 service call and a $764 bill for work done. The first attempt to use American Home warranty was for a water leak... The plumber told us all they will allow to be done is put a clamp on it and then due to the old condition of the pipes they more than likely will leak somewhere else. We had the whole house re-piped... $9000 plus a $65 service fee. So far not very happy with results.

We've had a couple of claims with First American for some small things and they have handled it very well. The first claim that we had was for our range. A couple of the burners quit working. I've tried submitting claims online and it's a little bit limited with the choices. We've got a slide-in stove and oven and they only had a free-standing and a built-in in their options. It would be nice if they give you a dropdown menu to pick from and work your way through them. So, I called it in and calling seems to work a little easier. Then, it takes three or four days for someone to come out.

I've been with First American for the last four years and have never complained about the home warranty. I didn't want to try something else. I've tried submitting a claim through phone and online. But my most preferred option is online. Though they're very responsive when I called them. The time that the technicians come out depends on the severity of the issue. If it is something which I cannot live without, I would prefer that somebody comes within 24 hours or as soon as possible. The last time when I had issues I could live without headache, so 48 hours was okay. And the claims rep that I talked to was good. But the service fee of $75 is too high.

We have submitted a couple of claims to First American and it's all been easy. They've got a website that's easy to use for submitting claims. However, the first person that they sent out wired the air conditioner with the thermostat wrong. So when summer came, it wouldn't do air conditioning. Other than that, everything else has been fine. Two other techs have also come out here for two different things. Although there was a language barrier with the first one and he stayed on the phone with somebody that was trying to walk him through it. But he's very friendly and professional. The other two that came out seemed to be a bit more knowledgeable about what they were doing and were very pleasant. They were very good and they just sent me a check back for the deductible and they were very easy to deal with. Overall, the process was very easy and the people were professional.

I put in a request for my air conditioning to be fixed. I was told that I would be contacted by their contractor. My dissatisfaction with their contractor aside, I called FAHW to ask what the next steps were for getting someone out to my property. The agent that I spoke with told me that she called the contractor. Was told that they would have to reschedule me. I found that unacceptable and asked her what the procedure is if I wanted a different contractor. She (without asking me) canceled the original service request and put another in. I then asked to speak to a supervisor. The agent advised that she could not transfer me and I would have to call back. When I questioned her, she became upset and told me that's all she could do for me.

When attempting to repair a water line in our kitchen, instead of replacing the outdated galvanized pipe, the plumber simply put a pipe patch in place. Water leaked from different places and kept placing patches that didn't work. End result is black mold in the kitchen area. Now that mold has settled they finally replaced the line.

The First American warranty came with the house when we bought it. We kept it up and also upgraded this year. I call in if we have a claim, they'll ask what's wrong and we'll describe it. They will pull up a couple of places, get in contact with them and we'd go from there. A majority of the time, the technicians come out within two days. One time, the tech didn't call back but as soon as we called and let First American know, they instantly called someone else and got them out right away. Overall, they're good. We haven't met a person that we haven't been satisfied with.

First American was in my house when I purchased it. The old owner gave me the option. I have called and filed claims online and both ways are easy. I had a service with the old contract for my pool and they did a good job. The quality of work done by the technicians was very thorough.

Submitting a claim with First American was sometimes easy. But, it seems like whenever I call for air conditioning, it was always difficult. I've had First American for four years and one time they sent out a technician, who has always pushed the limit to call back and he'd say he'll come out but then he's not always on time. And he's like a smart aleck when he gets here. So I called and told the First American rep not to send him anymore. However, they said that I had to file a written claim and it somewhat upsets me. Another issue I had is that the costs keep going up. It started out at $50 then this year it became $75. I also didn't like all of the technology that you have to go through to speak to a live person. I'm old and I don't do well with these recorded things. Other than these circumstances, most of my experience with First American has been good.

First American Home Warranty was already in the house that I bought and I like their service so I stayed with them. I've submitted a claim with them and I did it over the phone. The claims representative was quick and easy to deal with, and the contractors who were sent finished the work in the time they said. It was fine with them and I'm happy with First American.

My first experience with this place was quite awful. I called them on Sunday April 9th and spoke with a customer service rep that was extremely hard to understand. When I called I explained that my sump pump line running out to the ditch in the front yard was leaking water and creating a sink hole in front of my house. The guy I spoke with said it was covered under the home warranty but the sink hole would not be covered and of course I said that's not an issue at all. So they call a company and we set up for them to come out on Tuesday. Guy shows up and I hand him a check for $65 dollars because that's what is required per my home warranty. He goes out and digs up more dirt around where the sink hole is and confirms that it is leaking. He calls First American Home Warranty and is told that because the line is outside my house that is not covered.

I spoke with 4 different people after they sent thieves to my house to fix my air (they took all my parts and haven't returned) and now if I want someone else to come we don't have parts to know what to order. The warranty company didn't care. Everyone I spoke with made up a new lie. My poor children and I are roasting and I have a baby! They don't care. It's been a week so far and I'm still waiting to hear from someone. Do not use this company! I've never experienced such horrible service and they sent out the bottom feeders to repair your broken appliances or in my case air.

I will not be renewing my contract with FAHW in June. I have been sent to the claims department to no avail. Dealt with a very rude rep who would call Fridays at 4:00 Arizona time. Most of the reps barely speak English and have no idea what is going on with a service issue. I waited 2 months for a simple refrigerator issue to be fixed, an entire month for a panel on my dishwasher to be fixed, air conditioning fixes that were just a band aids. I have chosen to deal directly with the contractors and have come to find out FAHW holds up repair approval for weeks. Even the contractors are frustrated. Time to shop for new warranty.

In November 2016 I attempted to contact a vendor to return to my site to finish the job he started. He refused. I contacted FAHW and they in turn contacted the vendor and he refused their request. I was told FAHW would try and find another vendor and I would be contacted. After 3 months I contacted FAHW once again. I then was contacted by a person named Melinda from Contractor Relations who informed me that since I did not contact the vendor within 30 days, I would have to open a new claim and pay a new service visit. I then called and spoke with a front line supervisor who said he understood and could see the notes in the file where I had followed their rules back in November. He would escalate my request to upper mgmt.

First American Home Warranty is such a scam. They are truly a scam company. My husband and I do not recommend anyone to have this service. We have it and they did not service us the way they should. We call them regarding to our water heater issue. They sent out some unprofessional plumber guy who worked for Reilly plumbing Company to our house. The plumber called us and told us that he will be arrive from 10:00AM - 2PM however, he didn't show up to our house until 10:00PM (we had wasted our whole day waiting for this guy and frustrated of calling multiple time to the 1st American Home customer service). Not only that by the time he arrived, after diagnostic he told us that we needed to replace thermocouple and the funny thing was he didn't have any thermocouple part left in his car. He ran out of part and told us nothing he could do at the moment and left.

I submitted a claim with First American on a Thursday and I thought they were going to call back by Friday. But nobody called. I had to call them back on Monday because maybe they just don't work on the weekends. But the actual work was done, and it was really good. The guy showed up on time, and he was very nice. I was very happy.

I went with First American after one of my friends told me to look into them. I've had some good and a couple of bad experiences with my claims. For the good ones, the people called me back right when they were supposed to and they came and solved the problem. The bad ones were when the technicians didn't fix the problem. First, one tech came out, didn't do anything but turn a little knob even though I told him the issue, and that didn’t sit well with me. The second one, somebody was sent for my water heater and then it took them three or four days to find somebody who could work on it. They sent a guy out who didn’t fully know about the brand of water heaters and the water heater is still not fixed. First American is easy to get ahold of but I don't like some of the people they send to me. Still, my interactions with them are usually good and I'm satisfied.

The service tech from First American came here to fix the dryer four times. The first time, the guy said he had to get a fuse for it. Then the second time he came back, put a fuse in and it was working fine. My aide went down and took the clothes that she had washed in the dryer. Then she said the dryer was not working right and the clothes were not dried. And then for the third time, the guy said that he brought another fuse with him. So he came out, looked at it and said I needed another kind of fuse 'cause something keeps blowing that fuse out. He came back out and put another fuse in. And then my aide put the clothes in the dryer and it's still not drying. We turned up the heat and put it on radiator and dried the clothes that way.

I bought several homes and on an older home, it makes sense to buy a home warranty. I had a problem with my hot water heater and I called in on a Friday night, filed the claim, and the contractors came out Monday morning and took care of the problem. They were very good and easy to work with. So far, the quality was so good and the repair worked. Plus, it was very easy to call and make the claim. All I needed was my account number and the response was very quick especially for a weekend and non-business hours for the contractor. I'm sure had the claim been an emergency, First American would have addressed it even faster.

Our air conditioner stopped working December 24, 2016. First American recommended a company that came out in January, 2017 & replaced our compressor. Air conditioner still didn't work & the repair company couldn't figure out why & never showed up again. First American sent another company out... Expert AC Repair came out & replaced our thermostat. Air still didn't work, so they said we need a new coil. This is after countless days of taken off from work to meet them at our house... they never showed up when they said they would.

It was a good idea to get a home warranty because it fills a spot of protection for consumers and sales people alike. I appreciated Chase, First American's representative. He was quick with answering the phone. I'm sure that everybody there is as good, but I feel a relationship with Chase. I don't see a point in making any changes unless there's something horrible that happens and the client doesn't get their satisfaction. Because it's my personal policy, I have a better feeling of being able to recommend him to my clients.

I like the $65 co-pay in First American. I've used the service recently when I had a break in my water pipe in the ceiling and my garbage disposal which is the original, 26-year old, it rotted. I had to get a new one. The first guy that came to try to find the leak in the ceiling was very young. He was a short-term. And then the next guys that came to do the patching of the dry wall and the ceiling, did not bring any work equipment, drop cloth and a broom to seep up my floor. Luckily, I don't have a carpet and they made up a make-shift drop cloth out of cardboard that I had here. They didn't have all the equipment and the tools to clean. That also cost me two service calls.

We've been with First American for five years. It was recommended by my wife’s friend. The most recent claim we did was for our microwave. The process took a week which was reasonable. My wife would usually call the claims reps and she never had a problem getting a hold of them. Also, when technicians came to work on the A/C or deal with the problem with the water heater, they seemed competent and were professional. On the whole, it’s a good deal. First American has done everything we’ve asked them to do and would resolve the situation for us. We get our money’s worth out of it.

When I bought the house that I am currently living in, the sellers offered First American to me as part of the purchase negotiation. When submitting claims, I just typically call them and tell them what the issue is. Then they assign me a technician and give the name and phone number. Sometimes, they would send a little picture of what the person’s gonna look like, and then they will say that the person will call within one to two days. If it’s an emergency, they usually call right away.

First American Home was part of the deal with my realtor for the first year when I purchased my home. A month ago, I submitted a claim for my refrigerator online. Their website was pretty easy to navigate. Then it took a week and a half after I filed a claim before the technician came because my schedule wasn’t very good. They were ready to come out two days later, but I worked the next two days. Their technician was nice, friendly and professional. He showed what was wrong or what he felt was wrong and fixed it. The refrigerator has been working properly since. I haven’t noticed the same problem and I keep checking every time I think about it.

We had an expensive AC repair and we thought it would be wise if we have some coverage. First American was recommended by a co-worker. When we purchased our other house, it had a different home warranty company and we were not happy with them at all. First American is much better. Submitting a claim has been very easy for me. I don't do it online. I just call in, give them the identifying information they need for the home, explain what type of issue it is. And then, they automatically generate a claim and tell me who the contact will be and they just follow up with me. The Interactions have also been good. I don't have any complaints about it. Quality-wise, I’ve been satisfied. They have good coverage.

First American was provided the first year that we bought our house and we've had all over 3 years now. Submitting a claim was really easy and the people that I talked to were real informative and helpful. The technician who came out was very courteous. People at First American can get the job done and done right and are very dedicated.

First American was recommended to us when we got our mortgage and we've been with them for two years. We stayed with them because of their service and the price. When I submit a claim I just call the 800-number and the representatives are great. But when we've had the air-conditioner guy out, which we all have a contract with, he was horrible. He came twice and first time, just put some Freon in it, told us there was a leak but that First American won't let him do anything that he had to try to just fill it up. And then, he could come back if I called him again.

I had a warranty that I bought that previously been rated well. But, evidently, they did a considerable amount of change in everything they did and they charged me more money. They got a lot of basic things that I would expect to have done. And so, I had no use for a company that was doing shenanigans such as that. So I went online, did a comparison on different home warranty companies and got First American.

The realtor recommended First American Home Warranty and we went with it. I have a couple of electrical problems and a dishwasher problem and they’ve been quick and great. They went out of their way to explain what was going on and why it was happening. They’ve done a fantastic job.

I was a new home buyer and thought it would be important to have a backup for when things went bad. I was referred to First American back then and I've been with them ever since. They came out in a timely manner and worked on the problem in a timely way as well. They replaced my refrigerator before Christmas. Before that, they came out and worked on my air conditioning, but it’s gone kaplunk again. However, this is the first time that I've had a problem with them so I’m totally flabbergasted.

When I submitted a claim, I called and said my oven and electric outlets were not working. They said they’ll have someone call me and come out. They then came out and everything was great! They were knowledgeable and got both issues fixed. I paid the $60 and everybody’s happy. It went quick, easy, and fast. Everything works. They did their duty and it was a very good experience.

I've had First American for five years. The contract they use is much better than the other company I had before. There is no problem at all in submitting a claim, it’s very smooth, easy to work and efficient. The service contractors were great and quality-wise, they’re excellent. It was a superb experience.

My realtor referred me to First American and my experience is good with them. I had really good interactions with the representatives. I've submitted a few claims and the process is very easy. The technicians who came out were real clean.

I'm having an issue with the claim for my washing machine that I placed five weeks ago. It's still not fixed. The original people that First American assigned the claim to were coming and I called them back to say I'm not there at that day and time. Then they never called me back. So I called First American again and they assigned me to someone else. They came out on a Sunday, charged me an extra $50, but I thought I'm okay with that if it gets my washing machine fixed. However, they said they needed to order a motherboard. I had to call First American and First American called them. Then I called First American again and wait on hold while they call the vendor. It was back and forth to get them to turn in my form. Finally they turned in the right form.

First American Home Warranty has better pricing so I chose them primarily for their cost. So far, I've only done one claim. Last month I had a question about my AC. It was just a simple phone call and they followed up with either a phone call or email. The claims reps were very knowledgeable and very professional. Then, the provider contacted me and scheduled an appointment. So, the tech went and flipped the switch on my breaker box and it worked. I've never had to use my breaker box for an AC. It’s normally them with electrical stuff. I just panicked when I turned on the AC and hours later it was still the same temperature in there. Everything was very smooth. The techs finished their job within their timeframe that they gave me

Submitting a claim with First American is easy enough but sometimes, it takes too long. I don't want to wait 24 to 48 hours for someone to get me so I usually get the contractor's name and call them directly. The last time, I had come home from the hospital and I had a small grandchild and my daughter. I told them that I could have no heat with a small child and they were very good about getting out the next day. It was Friday mid-day and they had someone here Saturday morning.

Submitting a claim to First American is easy because I can just go online and type in what's the problem and then they just send us a claim. I like how they text me before they come. They also put the profile picture of the technician so I don't feel like other people are pretending to be them. The reps have been very helpful since they explained the policy and explained who is gonna come. The technician was also very good. He is knowledgeable, he knows what’s going on right away and he was able to fix the problem.

The home warranty came with the house when we purchased it. I had good service from them and we’ve renewed four times. I've had very good interactions with the reps on the phone. They're helpful most of the time. The claims process is not difficult at all but First American has no real computer support, and so, we run into a problem with computer access. We can't get an update, we can't get it fixed and there's no web access any longer. They don't really care about it. I'd prefer to do the claims online, but I'll have to adjust.

When I first got in my house, the lady that sold me the house kept First American going for another year. After that I took over. I have full coverage on all things in my house. Last month, I submitted a claim for my garage door. I called and they told me who would be coming and they'd be here but they couldn't put up a new door. They put some screws and it works good but he had me kind of skeptical when he said that he didn't know how long it would last. I know when something is wrong with one of my appliance and they couldn't fix it they'll just give me a new one and I need a new door for my garage. I was under the impression that it was covered.

American Home Shield kept going up with their rates every year, so it was time to switch out. And since First American offered the same thing as American Home Shield, I signed up with them. Whenever I submit a claim, I would just call First American, tell them the issue, and they will call somebody working in our area. And then, that contractor would call me, come out and I pay them the deductible and then it's fixed.

One of my best friends had First American and he was telling me about it. So I got it when I bought my house. I also had one for my son’s house. My last claim with them was about three weeks ago. It was about my air conditioning. The first guy they had sent was the same guy that they sent last year when I had a similar problem. He really wanted to replace the unit but I didn’t think it needed to. First American told him they needed a second opinion, so they sent out this other company which was excellent. Their guy fixed it. He replaced a couple of parts and put a new thermostat, and everything seems to be fine.

I was with First American years ago when I had four houses then I quit with them. I went with Choice Home Warranty and they were horrible so I went back to First American Home Buyers because they did the job before. I normally do my claim online. I just plug into my computer and I submit my claim. But the claims that I had recently on this new contract, I did it over the phone. The claims representatives and technicians were friendly and professional but I called two times to get the diagnostics and the receipts sent to me regarding the washer/dryer in my house in Liberty Hill. They didn’t send me the receipts because I paid them over the phone and I called twice to get the diagnostic or what's the issue with the dryer sent as an email. But they went to the place on time and did take care of it, from this time, they were good.

When I bought my house, I asked that the sellers buy a home warranty for me. My Realtor showed me different plans and told me this was the best one in his estimation. I took his advice. My contract originated when I bought the house in 2010. And I have renewed the contract every year and upgraded it. I've had new things on it that I wanted to cover. And for the most part, my experience with this company has been good. I've recommended them to a lot of people. My brother has been a Realtor for 25 years and has a lot of clients that recommended this company to him. Submitting a claim is an easy process as long as I can get it submitted over the phone. Sometimes, it's a little bit harder to get to the end of it. If they ever decided to strictly use a computer, I wouldn't be able to do it anymore, because I can't use a computer.

Someone that had First American home warranty told me about it and how they saved a lot of money on repairs. And I thought it might be a good idea to have one. Submitting a claim has been a good experience. I call them and they tell me who's going to fix it. The contractor then calls me and set up an appointment. The reps have been very nice and the service techs have been very helpful. They told me what was wrong and fixed it. They also told me what to do when it happens again. However, I had a rep who didn't speak English very well and I couldn't understand him. I asked him to get somebody that spoke English and he hung up on me. Then recently, my water heater went out. I live in Fresco, California and they've got a company at Modesto, California so I had to wait until they came to Fresno which I thought was weird. But all in all, it's been a very good experience and I'm very happy with First American.

I've had First American Home Warranty for so many years and submitting a claim has been fine. I had an issue a couple of years ago and First American weren't able to help me. But on the most part, the technicians that came were respectful. I'm happy with my experience with them.

I've had a couple of claims with First American so far. They have been prompt in getting a contractor assigned. Sometimes the appointments are a little far out, but they schedule it quickly. All the technicians that have come out here were really good. I’ve had one replacement and one repair.

I had them come out and fix an oven which they did an excellent job on. But about four weeks ago, the person they sent to fix the shower broke it and I still haven’t got any response back from them. I called First American to let them know what happened through the automated system which is easy to use. I keep calling them and they say, “the person you need to talk to will call you when she has it resolved.”

First American was provided for me when I bought my house. I called them when my air conditioner went out and they have someone come and look at it the next day and fixed them in 30 minutes. When dealing with the claims rep, we're supposed to be going in quick, answered the questions and things I supposed to know, but it took them step-by-step. Then the technician who came was great. He explained to my wife what he was gonna do and then explained back to her what was wrong after he looked at it. The quality of the work was great, though there were some people who came in and took their time to fix it or we got to wait the next day to get parts and fix it. But overall, they're great ingenious people to work with.

WORST COMPANY AND SERVICE EVER. I was told at time of renewal the only thing that was not going to be covered would be Washer & Dryer. Fridge broke down and they do not want to cover it. After talking to about 10 people in over 2 hours yesterday, I was told a supervisor would call me back before end of day... It has been over 30 hours and nobody called so I called back. Talked to 2 more people and the supervisor straight said 'it was a mistake but we can't fix it, we can sell you coverage for $90 extra but it won't cover this existing issue'.

I asked a few people and they have First American and said they were okay. Also, their prices were less expensive than the other one that I had. I submit my claims on the phone. The process is sometimes good and sometimes not so easy and it's difficult to get to people. But their claim reps are okay and most of the technicians have been good. One thing I really hate about First American is I have to take up whoever comes up on the board. They send whoever comes up on the computer. I think it's unfortunate that I have to have somebody different and I can't have back somebody that I thought did a really good job.

I switched to First American after we purchased a new house because they had a more competitive pricing as far as how much we were gonna have to spend to get the same coverage. I don’t like to do stuff online too much, so I just call their 800 number and give them the appliance or whatever it is that’s broken when I submit a claim. And then they give me my claim number and who I need to speak with, or the company calls me about a day later to set up an appointment. Their claims reps have been fine but the only negative that I have is it’s a little bit cumbersome to reach them. I have to go through multiple automated steps that most of the time don’t even recognize what I'm saying. So, that part is a little frustrating. But after that, once I get to speak with the rep, they’re great.

My husband and I had First American Home Buyer's home warranty - we would NOT recommend this company to anyone! They send out who they want to repair your issues - it's a small selected group of low rated nonprofessionals like Advanced Appliance Service of Winston Salem NC - they installed two outdoor faucets and within months they both leaked around the knobs! The cost of the faucets and labor was over $600 with us paying the $65 fee and when we called about them leaking we were told they only give a 30 day warranty! SO before letting any low rated unprofessional companies repair your issues make sure you're aware of their warranty policy! Most companies First American Home Buyer's home warranty company use only give a 30 DAY WARRANTY ON PARTS AND SERVICE!

I was having some issues with budgeting and a friend explained to me that a home warranty was the easiest way to be able to prepare budgets and that you could stay within its boundaries. I felt like that was good advice and got First American. I always call my claims in. The only issue that I have is sometimes I get put on hold for too long. But this last time, the hold time was just fine. Also, their reps are always very polite. I've had this service for at least five years and a few years ago, there was a period of time when I was feeling dissatisfied because of my interaction with their claims representatives. But for the past two to three years, they're very polite and professional.

I don't have a brand-new home and you get concerned about some of the things that could be expensive and having a home warranty makes things work out much better. I had a different company but they had increased their deductible. So, I was looking around for a comparable company and found First American. A little bit of internet research showed me they were a big company so I chose them.

I have tried a different home warranty company at one point but was not too keen on them. I signed up with First American and I have always had good results with them. Submitting a claim has been pretty good, too. However, I used to be able to get them to come out the next day, but now they have a 48-hour timeline and sometimes, that's not very good. I had a water damage in a rental property and they waited 48 hours while in the meantime, I could be getting mold or anything. I didn't like that. I should have made it more urgent to them and maybe they would have taken it. But the technicians who they send have been pretty good, though I had one who didn't find anything wrong and told me that I wasn't gonna be charged. However, I found out that First American charges me whether or not he does anything. But even when I have problems with First American, I'd still I recommend them because I know I can always get my problems resolved.

I've always been happy with First American. I've had my house since 2012 and it was offered to me as a home warranty. We get our money's worth every year. Any reasonably-priced home warranty on an older house is always going to be worth its money. If you don't have a home warranty, you're throwing money away. Because any minor repairs that you require in the course of the year are always going to be more than $60.

I was living by myself and being on a fixed income, a home warranty comes in handy. I heard about First American from a co-worker when I did construction. He had the service and told me when his microwave was broken, First American came out to fix it. First American was the first home warranty provider that I’ve checked out and I signed up with them. Their claims reps are fine and it's pretty much easy to submit a claim. The first claim that I did was for my garage door. One of my springs got broken and I had to cover that myself. They came out and then the garage door worked for a couple of days. Then the other spring had to be fixed. I went for months and months without calling back because I thought I had to pay. And then somebody told me that if it doesn’t work, they’ll come back out so I decided to call back. They worked on the garage door opener and said it couldn’t be fixed, it had to be replaced.

First American home warranty company is a company that does not care about their clients. Simply put they care about the first check that you sent to them to cover your appliances furnace and air conditioning after that they will not support their clients. What they will do is constantly send out technicians to attempt to repair your broken items. First technician will come out and repair the item. When you call First American back to tell them the item is not working they send out that same technician. When the same technician comes out for his second visit he called First American and says you can't find anything wrong with the item. First American then sends out a new technician and the new technician find something wrong replaces the part and when you find that part is still not working.

To begin, I filed my claim on 1/28/17 for my HVAC condenser unit on the roof to be repaired. Today is 3/26/17 and remains unresolved due to inaction, non-correspondence, and failure to uphold the terms of purchased warranty by First American. The first repair service sent out, Platinum Repair, diagnosed the issue as a blown fuse. They simply replaced it and charged me the $65 service fee. (This is not the first time the fuse has been replaced). Within an hour, the heating went out and I contacted First American to service again with concerns Platinum Repair misdiagnosed. Platinum Repair was sent out for the 2nd time, again I expressed my concern that replacing the fuse was not the underlying problem. They added additional refrigerant and replaced the fuse. Within 15 mins the heat stopped working yet again.

First American always comes when I have a complaint or problem. They're reliable and I like them so I have continued to renew with them. Submitting claims with them is always easy and quick. Someone gets back with me in a reasonable amount of time. I haven't had a bad experience with them. Their representatives were courteous and real nice and the service technicians do good work and I’m satisfied with it. They just come in, I tell them the problem, then they do their job. First American is a good company to have.

First American Home Warranty gives me pretty good and dependable service. We have a couple of rentals that we have it on plus we have it on our home. Submitting claims is basically simple. When I call up there, most of the time I get the machine and it asks me questions. I tell them what's going on. It’s easier to call in than go online. They send it to one of their people that work for them then somebody calls me back within 24 hours and within the next day they'll set up an appointment. Some of the times it takes 48 hours for someone to call me back and then another day for them to come out.

Our realtor told us that First American Home Buyers Protection was a good company to go with. It's what our home builders picked when we purchased our home. We have submitted claims by calling them in and also through the website and both ways have been straightforward processes. The claims reps were helpful. Sometimes they couldn’t help us because they had to go to their supervisors but they always had a solution or would’ve worked to find a solution in a timely manner. Some of the technicians are better than others, but I haven't had any bad experience with them at all. Everyone has been courteous, on time, and helped out.

Our garage door opener went out. I called First American up and they had somebody out within a week to fix it, and it's perfect. The tech showed up, diagnosed the door, and realized that it's too old to fix. He called First American to let them know what was going on. They said okay to a new garage door opener, and he put it in. The work done was great. The process was super easy and they did what they said they were going to do. They got right on getting it fixed and there was no delay. Overall, it was excellent. They have friendly customer service and overall, it was an excellent experience.

When I submitted a claim over the phone with First American it worked real well. The claims representative was very helpful and I was very pleasantly surprised. We called it in and a couple of days later we got a call from the AC tech and they made an appointment. The technician was very professional. He came in and told us what he was going to do, and that it was going to be two days before he could get the part. Everything was done very timely. He came back with the part two days later. And he even called us before he came out here and told us he's on his way. He installed the part, the AC was fixed and they're done. It was great. My sister and a friend of ours are buying a house and we've already told them that they need to go ahead and get that insurance through First American.

The real estate agent had the one year home warranty built into the home sale and I am still within that one year mark. I am in my first claim with what we thought was an air conditioner drain line leak, it runs through the ceiling and behind the wall. So, we had to cut an access point to see what was going on. It turns out it was the toilet from the second floor that was leaking. So, we fixed that. However, I still got a hole in the ceiling which, apparently, another company was supposed to come by and patch up the dry wall. But still I haven't heard anything from them yet.

When we bought this house, it came with a 1-year warranty from First American. We've been with them for nine years now. When I submit a claim, I call and tell them what it is and whoever's coming to fix it would call the next day and tell me when they're coming. Also, their prices went down and they got a little more coverage which doesn't happen often. I've already been telling people that don't have a home warranty about First American.

We bought the house and since we were elderly it might be nice to have a little protection that wouldn't cost us an arm and a leg. We saw First American on TV and gave them a call and I liked what I heard and signed up with them. We just had our dryer fixed and they got our washer fixed. They got right to us, got a serious repairman and it got done. Everything went well. The technician was very nice and explained things to us, asking to check the hose as while he was in there because we've had the washer in a while. He said they all look good. We had a real nice experience with him. I haven't had any problems with it since he fixed it. We were pleased that they handled our claims as fast as they did. They were polite and courteous with us and didn't make us feel pressured. We’re very happy and satisfied with the work and with our dealings with them.

Our ice maker broke and they sent out American Repair company contractor who came out 6 times with a different diagnosis each time. The last time they not only didn't fix the ice maker, they broke the line to the refrigerator so we have no cooling at all. They are not allowed in my home again.

We have First American Home Warranty, our furnace wasn't working and they would not fix or replace it. They claimed that because it wasn't broken completely and that it will rain, it wasn't their problem. I explained to them that they basically don't care if it doesn't do its job but it turns on that's means it's good. They said yes. I called PG&E and they condemned the furnace and the warranty place still argued that it's not their problem after it was leaking CO2 into our home. The warranty only could offer a small payout that only covers 1/10th of the price to fix the furnace. Because they couldn't fix it according to them. Nor did they want to replace it.

I submit my claims over the phone most of the time and it's been a fine experience dealing with First American. I'll recommend it to a friend.

Submitting a claim to First American is not always as smooth as I'd like. It would be great to speak to someone right away as opposed to going through different prompts that ask me my account number which changes ever so often.

I was told about the benefits of having a home warranty and I liked it so I decided that I should get one that would fix stuff for me. I just had one with First American so I try to keep it. If I have a problem, I call them, say what the problem is and they send somebody the next day soonest most of the time. One time, my sink shutter wasn't working and the tech came, replaced it and did a good job. All in all, it's been an awesome experience and I'm happy with it. I'll recommend them.

There are multiple things that can go bad in a home as part of the cost of ownership. Being able to have some assistance in correcting those issues makes good business sense, and the amount of money paid for premiums can sometimes be offset by the ability to have an issue addressed. We've had First American for years and the claims process with them was easy. People would get back to me and the people who are going to address the issue would contact me and then I would arrange my time. We had a leak that I could not find in our shower that was going into our brand new kitchen. First American sent a plumber who found out that it was the valve stem behind the tile that needed to be repacked and addressed, which eliminated the problem. The quality of the repair is fantastic. Having them is absolutely the best homeownership decision that we've made.

I called in to open a request to find out why my Fridge Ice maker and dispensing is not working and why the build in Electric Wall Microwave/Oven is not working. The request is open, they sent the repair person, the repair person did such a horrible job on the Fridge Ice maker, attached see the pictures of all the back marks which was left, so unclean, don't even want to use the Fridge Ice maker now, since it's in such a bad state, he put his dirty hands in the ice maker while fixing, yuck. See the handles of the fridge as well the way it was left. First American Home Warranty is saying dispensing is not covered this is not covered all the fine prints. I am saying to them first see the how the job is done. It is made worse than what was before.

First American Home Warranty for one year was purchased for us by previous homeowners. The glass top to the electric stove cracked under normal cooking circumstances, put in a claim, First American scheduled a contractor to view the damage 8 days later, contractor took pictures and confirmed problem, First American called later that day to communicate claim was denied because they say it was an impact damage. I have confirmed with the contractor this was not in their report, First American has just decided on their own that this was an impact damage and not covered.

First American was excellent and I'd recommend them. Anytime I had to speak with a claims rep, everybody was available.

I like First American Home Warranty very well. However it's hard to get a hold of the one plumber that they used. I always have to call back First American and let them call him. They will answer the phone for them but not for me. Otherwise, I haven't had any problem. I just had a claim with First American and they're very good about it. The only thing is they said they'd buy me a new sink and then they decided they wouldn't because they said that it's old. I told them it's in bad shape and I can't even find stoppers for it. And they said, "Just because it's an old sink, doesn't mean we have to buy a new one." But it's one of the old sinks that has one little tiny side and then a great big side and it's just not a very good sink.

First American is a very good company. We've had them for years and years on two homes, and it's always been a very good experience with them. They're prompt and reliable. The people they send out are also reliable and do a good job. My most recent claim with them was for a plumbing problem. The contractor came out the next day and fixed the issue.

I've got an older home, so I thought it would be a good idea to get a home warranty as a preventive measure. I liked First American's rating so I chose them, and my experience with them has been all good. They're great. They're there when I needed them. It's also easy to submit a claim because I can do it online or over the phone. I recently submitted one for my refrigerator and the technician just came and diagnosed it. The fan is not working and it got heated by an obstruction. He removed the obstruction and then the fridge started working again. He did a great job.

I think that getting the home warranty was the best thing that I could have done. This warranty has bailed me out a few times and with a small deductible. I am really happy with my warranty. If this was offered for renewal at a reasonable rates I would like to renew my policy.

We decided to end our contract with First American Home Warranty after the first year, and stated that when they called for the renewal period. They said they would cancel the contract, but no written verification was ever received. We continued to get monthly billings, and disputed the billings through First American and the credit card company. Finally 6 months after the verbal cancellation we got an emailed confirmation of the cancellation stating that further payments were canceled as of that date and a $36.00 credit had been applied.

The home that we purchased came with First American and we just kept extending it. They always seemed like a good value to us and their service has always been very good. They've always been responsive and taken good care of us. I never had any problems with them. Our most recent experience was with our furnace. I called it in, and their claims rep took my information and gave me the information for the repair person. And within a day or so, the repairman was out to our house and fixed the problem within 30 to 45 minutes. He was friendly and courteous, and I feel good about his work. We haven't had any issues since so he did a good job. The whole process was pretty painless. First American has always been very helpful and the service that they arranged and promised us has always come through.

My realtor signed us up with First American when we first bought the house and we'd been with them since. They've been there whenever we needed them. They responded quickly. We always take their word for what's wrong, and they've helped us take care of our situation within one or two days of us calling for help. There were times we called them on a weekend and we got to wait until Monday when they get back to work, to take our claim information. But, everything's been really good with them. They give us an appointment date when we call them and they come out within the timeframe they say they will be.

I bought my home seven years ago. The seller's realtor had thrown it in with the deal, that First American was included for a year of home warranty with our house that we bought. I continued it on. In the first year alone we used it for the furnace and the air conditioner and it saved us thousands of dollars. I decided to go ahead and keep First American with the home being almost 40 years old, and I've used it several times over the years.

Recently, I had a stove range that was not working. I initially called First American Home Warranty and the claims rep was good. They said the soonest they can get someone out was within two weeks. I was looking for my own repair guy then they called back and said that they could get someone out in the next day. Then someone from Sears came to the house. He was friendly and helpful. He identified the problem, but did not have the part on hand. He told me what needed to be fixed, but did not actually fix anything and still charged the fee. So, I was a little upset about that.

Had an air-conditioning unit go out only to tell me it's not covered because they believe the damage is months old. Really I, it's been 100 for over two weeks. It's been on every day... told me I should have had a home inspection report prior to me purchasing their extravagant bloated fake coverage. Try another company.

Had First American Home Warranty and my microwave broke in December 2016. They sent an engineer and then he had to write a report. They then said the board needed to be replaced. They could not find the board anymore and said the board would need to be refurbished. The engineer strongly advised against this as it said it will break again after a few weeks/months. The First Home warranty agent didn't care. They should have replaced the microwave. It ended up taking 3 months for the board to be replaced and put back in the microwave. I have 3 small children and First home warranty did not care that I had to wait this long for the repair. The renewal came through. I refused due to the fact they did not meet their obligations. 1. did not replace the microwave, 2. took 3 months to fix, 3. no compensation.

I've been in my house for a few years and I thought a home warranty was a good idea to help cut the cost in having to replace or repair things. We looked at 3 or 4 home warranty providers and First American had the best coverage for the price. I signed up with them and there wasn't any problem when I submitted a claim for my furnace. Their claims reps were very helpful. I just called and it was easy as 1-2-3. They had the company that worked with them contact me. They scheduled the appointment and came right out.

I have been using First American for 10 years and it's hit or miss with them. The customer service people, generally, are hard to understand and they speak too fast. And our most recent claim is not good. It's still ongoing.

I'm a single parent. I've always had a home warranty and I learned about First American from a friend. I've had another home warranty wherein if you have two plumbing issues, they have to come out two different times. With First American, you can have up to fix or six claims per time. I always submit claims over the phone because I like to talk to somebody. The claims process is easy and automated. The claims reps are all real receptive and I can understand most of them. Occasionally, I get one who is hard to understand, but most of the time, they're great and apologetic for the problem. They also ask if I have other problems and say that I can have up to six claims for one tech on one call for one fee. Then they're insistent that the companies get back out and they take care of that. First American is dependable and reliable.

First American came with the home when we purchased it. One time the stove went out so my wife called and they sent Sears out. The tech came out but they didn’t have the part. He said there was one in the truck but it had been bouncing around and he didn’t feel comfortable getting that one so he ordered another one. It was fast. Within a week they had the part and came right back over and fixed the stove so it was a good experience. We will be extending the home warranty when it goes up.

My friend said I need to get home insurance with First American when my water heater broke and that ended up as a claim with them. I went online and submitted it and it was super easy. They texted me the next day but it took a week and a half for someone to call me. But the technician was great, pleasant and professional. He came back two or three days later and replaced it. It worked and it was done.

A breaker panel in my laundry room caught on fire a little bit. I went to First American's website to submit a claim and it was super easy doing it. I simply filled up the information online on my cellphone, they sent me emails and everything went through. The company the technician came from was very personable to deal with. They worked around my schedule, came on time and fixed everything in a timely manner. They were also very informative of what I needed to do later on in case something happens. First American's home warranty is a great deal to have and once this contract goes out, I'll renew it. I've recommended them to about five people.

First American has taken care of all of my needs in a timely manner, I am very satisfied with their attention to detail and the way they treat their customers.

I'm happy with the results given by First American. But while some of their contractors are good, some aren't that good. The temperature of my refrigerator was going nuts, the reset button was always on red, and the icemaker was no longer freezing. I called First American and they sent a vendor who told me that there's a very strong possibility that the control board is going haywire. The guy's English was terrible that I can hardly understand him. It was difficult communicating and I had to pry the information out of him. He was speaking in whispers and he didn't do anything. He came in, told me what could be wrong with it, and left. He didn't even charge me.

The house came with a one-year warranty provided by First American when I bought it and I never had any issues. I know other homeowners who had issues with their warranty companies who are not covering claims or they'll find a loophole but I never have to worry about that with First American so I decided to stay. Submitting claims is very simple and easy, either online or by calling them, and interactions with their reps are always smooth. If the contractor they hired doesn't service my area, they usually get someone else on very quickly. The technicians are also very pleasant. They come, do the job, restore whatever is broken and they leave. They don't take too much time and their work is good. They're a great company with easy transactions and I highly recommend them.

We bought a house in 2012 and took a policy with First American. A few months later our hot water heater broke. The customer service was awful and the contractors (we had to have 2 different ones come out) were incompetent and could care less about providing service. Because of their terrible service we went 7 DAYS without hot water. This is completely unacceptable.

The gentleman who came to the house was professional and knowledgeable, along with being very nice. The work was completed in a quick amount of time. Time was also taken to explain why the issue had happened. The technician was on time, and person who scheduled the appointment was also very nice.

This is my second time with First American and both have been very disappointing. Previously, I owned an 1920's craftsman style home so when the warranty was fairly useless (tech would come out and either claim something was not covered or stare at me with blank eyes because he didn't have a proper snake to unclog a pipe) I wrote it off on the age of the property. Second try turned out even worse. This time, I purchased a newer property and the warranty was part of the negotiation, so why not. The first time I filed a claim, it was denied due to some improper wiring. I paid $65 for the tech visit, which provided me with a ONE SENTENCE explanation for the denial, no suggestions, no nothing. Expensive, yes, but fine, things happen.

The previous owners of the house I bought had First American. I wanted protection and First American had a good price for what it would cover. The claim process was easy although I had one that was a little difficult ‘cause the person on the phone was hard to understand. It was when my refrigerator went out and he told me he couldn’t get anyone out there for three weeks. But someone else called me back and she got the technicians out a couple days later so it turned out fine. Anytime I had technicians come, they were good. Overall, my experience with First American has been good.

On Feb 13, 2017, my Compressor fan was not working when I tried to switch on cooling. It took me a torturous 1 month, where I had to make several unsuccessful calls to First AM. They kept denying blindly the claim, and always found a false reason. Even after leaving several messages the claims Manager did not even bother call. Here is my painful experience: Both contractors said completely different things. 1'st Contractor North Star was inexperienced and said improper installation of fan motor was the cause of short. Which I challenged and submitted a report proving it wrong. 2nd Contractor was vague and said that the switch to join wires missing -> Which was not missing but broken by fan motor due to "Wear & Tear", again claim denied falsely.

I put my claim through over the phone and they remember. They saw in the system where I've been a part of them. I told them what I was wanting as far as my claim. They went ahead and put me in the system. They treated me fine, even the guy that came out and serviced my call then. The quality of work was pretty good. So it’s the same steps that I had years ago and I've never had any problems out of it.

At first, I thought that First American doesn't need to use Sears as one of their contacts. We had somebody to come out two weeks ago and look at our washer. He had to order parts, which was fine. Then, they came in a couple of days ago. When we called, they said that they're already here. But they gave a 9-hour window between 8:00 am to 5:00 pm and that's not good because everybody's busy. And if I don't know what time, I don't know if they're gonna show up then. We can take two to four hours but not from 8:00 am until 5:00 pm. Another problem is they didn't call that they were coming until 5:30. By then, I had already called First American to send somebody else. But the other people that they have assigned are doing very well and it's Sears. Other than that, First American is all doing a good job by finding people. I would recommend them.

There was an incident where the electricity didn't work in half of my house. I had a friend that used to own an electric company and so he came over and tried to find the problem. In doing that, he undid some plugs and switches. He couldn't find the problem. He went to leave and he asked me if he should put it back the way it was. I said no because it'll make it easier for the people that come from the home warranty company. So I called First American then and they sent someone. The technician came in and saw the plug and the switches hanging out. He was very rude and he said, "We can't fix those. You've taken them apart." I explained to him that I had a friend come over who couldn't find the problem, and he continued to be rude. All he did was walk around and take pictures of each plug and switch. So I asked him to leave and he did.

We had them come out and fix our garage, and they were prompt. My husband gave them a call, and they set up a time. But then something came up so we had to postpone it, and they were very polite about it. Our garage is working now but I need to call them out again because it’s making a grinding, metal-on-metal sound. It was working fine when the tech left, but the next day, it started making this funny noise. But other than that, things are fine. They completed the work quickly and were very professional. And I’m sure as soon as I call them, they’ll come out. I would recommend First American.

First American's coverage was the best and their price was right. I submitted one claim on a dishwasher and the technician who came out was very good. Everything is working like it should since the repair.

I submit my claims with First American online if it's a simple problem that I know what’s wrong. The technicians have been absolutely wonderful. Everybody they've sent so far has been very informative, very easy to talk to, and they were not curt. Once they’ve really fixed an issue, then they're gone.

There are two different ways to submit a claim with First American. I can do it online where I can write out a little story if I need to, or I can do it over the phone and try to keep it short. There are a lot of prompts to go through but I get through it and sometimes I can get a live person. The ease depends on the type of emergency I have. If it’s something that needs quick attention, I’d prefer to do it on a phone call because the response on the e-mail or online could take a while and somebody might not see it. It’s a big company. I’d rather talk to a live person to get the ball rolling much quicker.

I'm a first-time home buyer and some of my friends advised me to get a home warranty. I was looking on the internet for a couple warranties and insurances and I decided to get First American. So far, everything's okay and there's no problem. I already made a couple of claims and the services were done on time. They did a good and professional job and I don't have any complaints on the technicians. I'm satisfied with their services. I don't regret getting this warranty and insurance and I will keep going with this service in the future.

I had good luck with FAHW in a previous repair to the ice maker part of the fridge but this time the fridge was not cooling, food and milk were spoiling and tenants were irate. Filed the claim as required. They contacted their contractor and sent him out. So far so good. He shows up with no tools, no documents, no uniform, i.d. and had his own car not company truck. He took a few pictures, said it might be the door sealers (which they replaced a year ago), took down some numbers and left and said he'd be in touch. Neither I nor my property manager ever heard from him again. I sent emails to FAHW every day and said food was spoiling and he wasn't getting back to us. Each time the same answer: "We don't have his report yet so we can't do anything"!

My sister had First American. We talked about it and I liked the idea, so we went ahead and bought. We had a difficulty with one claim that we had. Our ice maker went out, and there was nobody in our area to fix it. And to me, they totally dropped the ball because they didn't look outside the box. We're 30 miles from one big city and then everything else around us is about our size. But going North a little ways, 60 miles or so, there are other air conditioning people that do things, and we were able to find somebody ourselves about less than 100 miles from here. It took forever to get it settled because we'd gone out and found our own, but we didn't have a choice and we were told to. But that was the only problem I've had with First American.

My daughter who is in the plumbing business recommended First American to us. When submitting a claim, I call them by phone and the last experience with them was very good. A plumber from P & R Plumbing came and he worked on the sink and several places in the house. He was very good and the best we've had out. There have been some technicians who have come out and they haven't been that happy to work with. There was one claim where the technician tried to sell us a new heating unit instead of fixing the problem. But overall, I'm very satisfied with First American.

I have had 2 experiences with FAHW this year. Both were very bad. First in January my heater broke, and I called. It took them 7 days for them to get a contractor out there to fix it. I explained it was the middle of winter and there was a newborn baby in the house, and we needed heat. They did not care and would not escalate the service. Second was in early February. The faucet in the master bath broke. The handle fell off. You would think not a big problem. Well it was for the incompetent contractors they use. After the 3rd contractor came out to fix the faucet and 3 weeks later, they still had not fixed the problem. I sent out a real plumber, the same day I called him, and 30 minutes later the problem was fixed. This company has very long wait times on the phones, unreasonable amount of days to wait for a contractor.

My real estate agent suggested First American when I bought the house. I kept the home warranty because I was afraid that my old air conditioner was going to die and the home warranty was cheaper than replacing it. I usually submit my claims online, they've got an online tool to do it and it's easy. But I've had to do one over the phone just because it was a little bit complicated and I couldn't get the tool to quite work. The quality of work has been a hit or miss, depending on which company they decide to contract out to. The ones they sent for my broken dishwasher and water heater were good, but the ones who came for my central air system have been terrible. I have a request out to get my air conditioner working again from the guy who had fixed my heater. Something got wired up wrong and now my air conditioner doesn't work. The heater is fine, but the air conditioner doesn't work now.

I was into real estate for 20 some years and I refer First American to all my clients. So when I bought this home almost 13 years ago, of course, I wanted First American. I've had several claims over the 13 years in this house and I always call in. They've always been very helpful and it's been really great up until this last time we had a plumbing problem. They sent out a gentleman named Jim. It took a while to get him out here. He showed up in an old and beat-up pickup and came in with no tools. He had a wrench and a handful of Allen wrenches and he looked over everything and said he got to get permission to do the work and that it will take a couple of days. I already knew everyone that I ever used before went out to their truck and they would go ahead and call First American, tell them the problem and get authorization. Then, they'd come in and do the work.

First time buying a house and got this warranty included as part of my contract. I order two services and when they came to my house they weren't able to fix anything and advised me that I don't have to pay anything because they did not do any work. Later I get a letter from the company stating that I have to pay $65 + $65 for each service. I call the company and they told me that I have to pay the fee because they went to my house. However when the guys went to my house they said that I don't have to pay anything and as well that they did not collect the money.

I submit my claims with First American over the phone and the claims process is good. It's all automated. There's always the same person for the problems that we get, and they've been really good.

So, when one goes to 'Google reviews' and FAHW is rate 1* and one looks at this site and only sees 5*, it should raise questions!!! I have had a horrible experience with fahw. 4 visits - problem still unresolved. Trying to hire an outside contractor who knows the product (a Sub-zero) and get reimbursed. Have been on the phone for 35 minutes. Refrigerator is sitting in the middle of my kitchen waiting to get a call-back! Anyone that does business with this company is out of their mind.

The claim experience with First American has been good. However, the last episode wasn't that good as far as the job. I filed for a leaking faucet in my bathroom and it took them four tries to get out here to fix it. They sent three different plumbers and put holes in my holes. One of the plumbers dropped an antique glass ashtray off the window sill and he broke the toilet. It was a mess. So, I talked to the insurance agent and she said to make a note in my account so that if I ever have another plumbing issue, they won't send those people out. I told her that if they do, I'll send the people away and cancel my policy.

We recently signed with First American Home Warranty and all seem to be good until we had a problem with our home AC unit. We placed a call to First American Home Warranty and they set up it with the contractor NorthStar Mechanical (Dallas Texas) to come out. They told me "it was going to be a few hours and the tech would call you." Was more like 9 hours and the tech showed up at 8:30pm which was very strange? So the tech looks at the AC unit and tells me the blower motor is out. He then goes to his pickup (just a plain white truck?), grabs what looks like a used motor. All beat up looking and missing some paint. I questioned him about the motor and he tells me, "it looks this way because it was rolling around in the truck." Mmmm Ok that's good to know. NOT. So that problem got fixed, but wait there is more.

I was with American Home Shield and they were horrible. First American had good ratings and I got them for my home warranty. They're a good company and I'm very satisfied with the experience. Submitting a claim is very easy and the reps are very, very courteous. I submitted a claim then one company called and they did it the next day. I had an air conditioning and something in the plumbing company and they both are very good companies. The quality of the work was very good as well. I'm very satisfied.

First American came with the house that I purchased in November. Submitting a claim was pretty easy to do. I called and told them about the problem and within minutes, they emailed me about the repair company that would come out to take a look at it and do the work. Then I called the repair company to find out what the repair schedule was and when they'd be able to make it out, and they were quick in coming out and doing the work. It was an air conditioning issue and the technician showed up, took off the cover for the air conditioner and looked through it, and he was able to find the issue and repair it on-site. The work that he did was good and he got the problem fixed. He was very knowledgeable with the scope of his work and explained how the air conditioner works.

First American came as part of the sale of my house. The technicians do a good job once they get out of here and I'm pleased with them. However, when I submitted a claim for my ice making machine, I had some problems trying to get people understand what I was talking about because it's a commercial type of ice machine. Ice machines on ice boxes and refrigerators are a lot different than that. It took me a while to finally get through to the people at First American what I needed because they sent a couple of different stuff. Repair people would call me, I would tell them what I wanted, and they would say they can't work on my claim. I finally asked the lady to go back and look on the records and find the people that fixed the thing a couple years ago. They found their name and called them, and they came out and got it fixed.

Everything has been good with First American Home Warranty. We were with them for so long and they are the only home warranty we know about. There was no problem submitting a claim with them.

First American Home Warranty makes policy cancellation so difficult that it seems that they increase revenue by strong-arming clients into continuing policies they no longer want. They have now failed to cancel my policy after requests have been made both in writing and by phone. I have requested policy cancellation via phone at least five times over several years and have been told each time by rude call center personnel that cancellation must be in writing. I was told during the first call that cancellation could be made via e-mail. Each representative told me that they did not have that e-mail address and would not go look it up. The e-mail address is not listed anywhere on their website. The last representative finally gave me the e-mail address.

A friend of mine at work had First American for a while, he had a couple of things happen and he was happy with how it all worked out. I decided to get one because I wanted insurance on the appliances. It's hard to work on stuff by yourself nowadays. I call when I submit claims but they also have the online option. I was on hold for a while but that's understandable and whoever I talked to, they were courteous and professional. One claim was during Christmas day, my wife was cooking, had the oven going and the house was a little warm but it wasn't too bad. I turned my air conditioner on and it wasn't working. I called them but the contractor they had never called me back and they weren't aware of it. Luckily, it wasn't in the middle of summer with 100 degrees outside.

I submit claims to First American both online and over the phone. So far, I've been pleased with the service when I speak with their rep over the phone. Interactions with their technicians as well as the work they performed have been very good too.

The biggest problem that I have with First American is the type of people that they hire to do the work. They’re sometimes not very dependable. The first one that I got, I had to have my furnace replaced. They worked on it off and on for two weeks and still had to finally get somebody else to finish it up. They were respectable but they weren’t knowledgeable about what they were doing or they were too busy. My apartment has not been fixed and it's taking two weeks to do it, which is not very good. Then when you call the technicians to tell them that they need to get back out here, they'll say “We’ll be there at a certain time,” and they may show up the next day.

We didn't want to buy a house and then have something big tear up on it. People have bad deals and we couldn't afford it. When we bought our house a couple of years ago, the seller offered a First American home warranty to us at closing and so we went with them. Since then, submitting a claim has been good and they've been nice to us. The technician who comes to our home introduces himself and the work he's performed has been pretty good.

My husband and I used to sell real estate many years ago. We knew that First American was a very good company. It was really easy when we filed our first claim. We had a leak in the toilet and it had some kind of a special low-flow bladder in it. We got it with the house. The technicians who came were from Habit Plumbing. They were very nice and it was quick. They fixed the problem but they had to wait for a part so we had to pay twice for the service. Otherwise, we're very happy.

When I bought my house, First American was part of the deal. Submitting a claim with them was very easy. Their claims representatives were courteous and able to answer all of our questions. And the work that their technician performed was up to snuff. Our experience went very smoothly.

Submitting a claim with First American is pretty easy. I usually talk to a machine but talking with their claims representatives has been positive. I just go with it on the phone and they give their reply after you've told them what the problem is. Then they would address the claim to the appropriate contractor. Then that person calls you and then they come out and hopefully fix it. The last claim that we put in was from a month ago and it was a bad experience. The faucet in the laundry room wasn’t working. The guy that came over claimed to be a plumber. I didn’t believe him. When the fellow doesn't have the right wrench and I have to go look for my toolbox to find it, you begin wondering. He said that the faucet is no good and we have to get a new one. We wanted a faucet that swivels and at a certain height so that we could put a bowl underneath and wash it in our laundry sink.

Our realtor booked our First American home warranty when we bought our house three years ago. Submitting a claim has been nothing short of great. I submitted claims twice over the phone and their representatives are a 10 out of 10. That's why I've renewed for two years in a row.

Our First American home warranty came with the house we bought in Abilene, Texas and we had a lot of success with it. We were very dissatisfied with another home warranty company which came with our house here in Liberty Hill. We researched on what our copay is and what the home warranty will cover, especially on air conditioning. First American covers freon whereas a lot of other home warranty providers do not. So, we switched to First American this year. We've only had to do one claim and that was for garbage disposal. The technician company that came to my home was called Country Boys Plumbing. The guy showed up with a new unit and I paid him the $65 and everything was good. Since the repair, we've had no problem. I would recommend First American.

We bought the house and my daughter, who's a realtor, insisted we buy homeowners warranty and we did that. We're very pleased with the first year we had with First American so, I renewed it again this year. I hope I'll keep on renewing it because it's much easier than me trying to fix things myself. Usually, for any problem I have, I submit claims by phone. The only problem I've had is when we had a clogged up line with our built-in vacuum system. The first people they've recommended to come out does electrical repair for motors. So when I called these guys, they said they're not the ones who should be coming out and they don't do things like that. And, First American didn't have anyone.

The seller bought the warranty when I paid for the home. I had good luck the first time I called the company and had quick resolution. The problem is the 30 year old Whirlpool tub I called about in Dec 2016. The timer doesn't work and there is a leak. I have had a plumber come out and he contacted the manufacturer. The parts to repair this tub are no longer made. The manufacturer and the plumber have said that it would be unsafe to try to retrofit the tub with new plumbing and mechanics as suggested by the warranty company. I have explained this to the 3rd representative and she closed my service request because they won't replace the tub. I understand that replacing the tub is not their cost but they should at least pay a portion of the cost for parts and labor.

The part (the pumper) that the tech put in doesn't seem to be that good of a model. The horsepower on it is the same as with what we had, but it makes a lot of noise. He got the job done, but we feel like a better product would do the job, as well as make less noise. Other than that, my experience with First American was pretty good, easy and simple. I still recommend them.

We worked with Old Republic and weren’t really happy with their service. So we talked to a First American rep and decided to give them a try. Their reps are friendly and are able to answer questions the best they can. Submitting a claim online is very easy, simply select what's needed to be done and roughly what the problem is. After the appointment is set up, I hear from the technicians within 12 hours so that's pretty quick and they are very courteous.

My wife wanted to get a home warranty to add security, so we had American Home Shield before and then we decided to try First American out. They started out really well, and I'm satisfied. I prefer calling them and placing a claim. The claim process is very easy, and they get in touch with me within 24-hours. Then they come and work depending on their schedule. Their representatives are friendly but they probably need to be more knowledgeable. They will tell me what is not covered, but if I ask them a little more in detail, then they don't know. The technicians do good work, and on my air conditioning system claim, I had a really good experience.

My claim was initiated on February 21st, and I am still trying to get an electrician assigned to my claim that will actually call me back and schedule an appointment. You know that part on their website where First American says you will be contacted by the assigned contractor in 48 hours? Not in my case. After repeated calls and email from me to the contractor without any reply, I reached out again to First American. They continually ask me to "wait four more hours and we will contact you" each time I call them, to try to get this resolved. They have never returned my call or sent me the email as promised.

I got First American for a rental house I had because a friend had them and recommended them. I've been with them for about 15 years and I'm satisfied with their service. I call in to submit a claim and I'm usually contacted within 24 hours. Their claims representative listens to me and takes care of my claim. The last technician who came out was excellent and I gave him an outstanding rating. He diagnosed the problem, told me he had to order the part, and that he'd be back within 48 hours. He returned in 24 hours and fixed the problem. He also discovered something wrong with the door that I hadn't even noticed and so he did some preventive work for me by doing the repair. Generally, the work done with First American has always been satisfactory, and I haven't had to call them back out to redo it, so they're not wasting my time. That's important to me.

I'm a home loaner and home warranty has always been requested or referred to us. I then acquired one and went with First American. It was easy submitting a claim with them and I always do it over the phone. I answer a couple of questions from the agent then they create the claim and things are emailed on who will be helping. Everything is smooth. The only thing is that sometimes we're talking about products that I know nothing about and I'll go ask questions and it's a little bit over my head. Other than that, the quality of work that's been performed by the technicians has been great.

I have had an issue with my heater since December 2016. As of today 2/27/2017 I still have had no reply instead I get the runaround and Natasha AVOIDING my calls and all she does is give me excuses. She's really good at sending you to her voicemail. This is one of the WORSE home warranty. DO NOT GET THIS home warranty. All they do is steal your money. If I could rate how bad they are I would. They don't even deserve a 1 star but I had no choice.

The reps at First American were courteous. However, a couple of years ago, a technician gave me a wrong diagnosis on an appliance and I never wanted them to come back. I told First American about it then someone else came and fixed it. Everything is going pretty good so far. As a matter of fact, I have a claim now and I'm waiting for them to bring me a new toilet.

I've been familiar with First American for a long time because I work for a title company. I knew the value of their warranty so I decided to go ahead and get one. My last claim was for my heater and everybody's been fabulous. The claim process was easy and the technician called me the next day. The customer service center was great, too. I would definitely recommend them.

I've been a customer of First American for 10 years or so. Service was always satisfactory, so I had no reason to change. My last claim was for a plumbing leak. I submitted over the phone and everything was fine with the rep. It was over the Christmas holiday and it was a pretty busy time but they got out right after the holiday and took care of it. The technicians were great and did a fantastic job. I didn't have any problems at all and the quality of the work performed was great.

I don't have a home warranty then and I needed one so I got First American. I'm really glad I did because a couple of months later, my refrigerator went out. It was really easy to submit a claim to them. I just called them and they set up everything. Their technician told me what the problem was and his work was nice and quick. It was excellent. They replaced it and gave me a new refrigerator.

Our company uses First American so I know the rep. I also have access to the Republic and Fidelity. I went from owning and had First American to renting and then, I owned again so I have First American now for my home. I had Fidelity on a rental as it was what the landlord had and they're terrible as they sent me the biggest clowns. First American, I've always been happy.

I've had First American for many years. I bought this condo, and me being a female, it's hard for me to fix things so I thought it was a good idea to get a home warranty. I'm working on a claim right now for toilet stoppage and they were supposed to be there between 12:00 and 2:00 today, and they're not. I called the guy at 2:15. He said he'd call me back because he was on the line with the plumber. This one is not so good. This contractor seems like a little fly-by-nighty to me. But otherwise, I've had a great experience with First American. I've done two other claims and they had been good.

When we purchased the house, First American was offered to us as part of the closing deal. So, we bought the package at that time. We had very good responses when we submitted our claims. In fact, most of our claims have been promptly handled. Some of them were a little bit longer than I would want but that had nothing to do with First American. So, it was all good and they came through for us. There was one time when a glass had blown out of our oven. It exploded and shut out the bottom of the oven and across the floor, and it took a while to get someone to come, get the replacement part, and replace it, but then once the technician came, then all was good. The quality of the work was good, and I like it. Overall, we've had good experiences with First American.

I know how much appliances cost, so I decided to get a home warranty from First American. I called them to submit my claims and I didn’t have problems. The process was easy. When the technicians came out to do what they had to do, they did it right. For the first claim I had, First American sent someone out to turn my gas off. The guy who came out was nice. He did what he had to do and I was satisfied. Then, my heating unit wasn’t heating right, so they also sent somebody out. The quality of their work was good.

I opened up 2 claims with First American and both of them took 3 business days for a first american claim specialist to contact me. This means I should live with the problem for 3 days just to get someone ready to help me? The claim specialist told me it will require minimum 2 business days to send someone. Claim # ** - This Claim they can arrange someone to schedule in 2 business days (5 business days since the inception of the problem and since the problem happened over the weekend - a total of 7 days).

I bought a new house and purchased home warranty from First American. At first they would call me everyday to get their policy until I signed up, then I had an electrical problem in my house that they denied to cover. Their contractor showed up almost after 8 days after I placed the claim, so I cancelled them after they told that they won't cover. I had their top of the line policy that covered more than anyone would need. Their customer care people will also tell one thing one time and the other time you call.

I've had three claims with First American and it's been wonderful. When it came to renewal time, there was no doubt about whether or not we wanted to renew it. I called to submit a claim and expected the hoops and the BS but no, it's pretty easy and the rep was very helpful. I was asked what my problem was and my location as well to confirm that the provider would be nearby. In one case, the claims rep was having trouble finding someone to service a particular appliance. So she went out of her way to find someone. They had to come from Portland, so she coordinated that.

My daughter has First American insurance and I like the service she has so I went with them as well. My most recent claim was for our heater. I just called, made the appointment, and then they came. The interaction with the rep was good and fast. Now, the heater's working. I would recommend First American.

When we were buying a house, the realtor suggested acquiring a home warranty. We looked around a little bit but several of her customers were very happy with the experience they had with First American so we went with them and have been their customer for more than 25 years. About three years ago, I needed someone to fix my dishwasher door. There’s a fee that I paid first upfront but the guy never came back and I did not pursue it. I’m still a little bit messed over that. But, at that time, I had a lot going on and I just couldn’t go with it. So, it was really my problem because I didn’t follow-up. The latest interaction I had with them was when a part on my pool pump went out. They came out and repaired it the same day. I’m very happy and I would recommend them.

We moved from Maryland and we had to find a new home warranty company. My husband called a bunch of companies trying to find out what they offered and their prices. First American offered more and their prices were better than everybody else. To submit a claim, I normally do it over the phone and the claims reps were very helpful. Then the contractor calls me, sets up an appointment, and they come out. The quality of work performed depends on the contractor but we've been having good luck so far. The last claim was for the garbage disposal and it's an easy process. The technician who came put everything in and told me how to maintain the garbage disposal and I had good interaction with them. I would recommend First American.

I had an issue with another home warranty company and was skeptical in trying FAHW. I tried them and in the summer my pool pump went down. I contacted them for repair and they couldn't find a contractor and said for me to find one. I was not reimbursed with my previous company when doing this so FAHW said they would find a company to direct bill them, and did.

I've had First American for 6 years on my home. It came with the house and I stayed with them because of their good service. They even rendered perfect service in the most recent claim I had. Submitting a claim, both online and over the phone, is a pretty easy process. The claims rep was polite and the techs were very good. They were all professional. I'm very happy with the quality of the work they performed.

I was looking around to get insurance for my house. My cousin who has insurance with First American called me and said, “I have this company you can go with.” I said okay then I bought it for my house. I submitted a claim when there was a water leakage with the water heater. They came in so quick and looked into the house and then told me everything is okay. I asked, "So then, what's this leaking from?" The tech said, "Sometimes, the water heater shuts down, and sometimes, when you turn it on, some water spills down the water heater so that's no problem." The technician that came to my home is a good guy and he's okay. This is the first time I called First American and they did a good job. The water heater is working right now and it’s good.

I am VERY dissatisfied with this company. When my electric range stopped working, First American sent an electrician out to take a look. The electrician was unable to fix the problem without ordering a part. Because LG no longer makes my range and the parts are no longer available from the manufacturer, First American is bullying me into ordering a part for my range off of EBAY!!!! I personally looked the part up on EBAY, and it does not appear to be in good condition. This part could be from a junk yard, a pawn shop, or perhaps some high schooler's technical school project, and they want to install it in my home??? This puts me and my family at RISK.

Acquiring home warranty is very convenient and beneficial to maintain our old appliances and I decided to stay with First American because their website is convenient and their arrival time is not bad. I recently filed a claim for plumbing and it was easy. They responded quite quick and I had an appointment the next day after I raised the claim. Then, the technician arrived and he explained all the details and made sure to help if I have any difficulty in understanding the procedure. I had a good experience.

When we bought our home, our agent signed us up with First American and our friend said it's a good service. I call them when I file claims and they usually let me know who's coming then they give us a call in 24 hours. Sometimes they are very accurate and they come on time. But sometimes it takes a couple of days for people to call us and it's a little bit late. But the technicians are good.