First American Home Warranty Reviews

Shortly after I wrote my review on Consumer Affairs I heard back from Tera at First American. She was so kind, polite and quick at resolving our issue. We received a check of 1/3 of the cost that we spent on the pool pump. (That would have been there cost) Thank you First American for responding.

Two of my toilets constantly make a hissing noise for the last few months. This is because I think the water leaks from one of the valves into the toilet tank. Every 10 minutes, I hear a loud water flushing noise down the toilet. I called First American to have them fixed. They, in turn, called Fix It All Plumbing Services. The guy came and cleaned the inside of the tank, and said that all he could do. When he left, the problem is still the same if not worse. The noise now is even louder. When I contacted First American again, this is what they said, "Noise is not considered a failure, we are unable to dispatch a contractor unless there is a mechanical failure causing your unit not to work." I don't know what exactly then that they cover under warranty. I definitely will not renew my policy next year. This is a very deceitful practice.

Our washing machine went out on Friday, August 24th. It's now Sept. 10th... still no washing machine. I am a customer of FAHW, & they have no interest in keeping me as a customer. Between the technician & FAHW we have been told lies, no follow through, still waiting for a supervisor/manager to contact me. It would have been quicker to repair independently, with less headache & more professionalism.

My experience in submitting claims to First American has been fairly good. I do it over the phone and the representatives are really responsive. When I called, they took care of the problem. But we had a problem once that took five times to take care of. That was when the freezer wasn't working. But other than that, the technicians have been fine. I’ve been with First American for four years now and they're nice.

The worst company ever! We purchased our home 4 months ago and paid for a warranty policy in full. 2 months after moving in, the AC unit broke. We live in the southwest and it was summertime, so needless to say, it was HOT. It just so happens that the AC unit that broke cools the kitchen and the kids’ bedrooms, so the kids are sleeping in the living room. We called First American and filed a claim, it took 2 days for them to send it to a contractor. Once they did, it took an additional 2 days to get in touch with the contractor, (keep in mind that I had to chase down the contractor), to set an appointment. Come to find out the contractor that FAHW sent this claim to doesn’t even work in the same county that we live in, so we had to wait 2 weeks before they could get to us. Why wouldn’t FAHW use a contractor within the same area that we live in?

Very pleased with the time frame from the day I put in claim to the plumbing issue being resolved. The technician was very informative and clean about installing the new garbage disposal, and checking to see if it was in working order. Thank you for the service we received.

My friend bought a house and then she told me that the seller got First American home warranty for her. Then, she said, one time, the air conditioning was not working. She just placed a request and then they replied really fast, and then they fixed it. She only paid for the service charge. So I chose to sign up with them. I usually file my claims online since it’s faster. Like at night, I just send a request and they would tell me which contractor later will be used for it and on the next day, the contractor will be calling me. Every time, they would solve the problem on the first time, except for one time when they didn’t bring a part, so they had to come back and fix it. First American's price is reasonable and compared to American Home Shield, my previous home warranty, AHS is more expensive. I would recommend First American to a friend.

Submitting claims to First American has always been fairly easy. Their online site is easy to use and I also file claims over the phone. We have Viking appliances so I try and make sure that when First American sends somebody out, they are sending somebody who knows how to deal with Viking especially. For the most part, the technicians have all seemed to be fairly knowledgeable and the quality of their work has been satisfactory. The value of the warranty protection is worth it.

I submitted a claim with First American for a garage door and it went great. It was easy and quick service. The repair has allowed us to open the garage door every day and it works great now. I've had no issues with First American and I have decided to stick with them 'cause they sent me a renewal.

My husband researched different home warranty companies but he didn’t have a very good experience, so he was hesitant to invest in the Home Buyer’s Association. At the time, my brother was already using First American HB Protection and he helped another friend of his enroll. He told me about their experience and how they liked it, so we gave First American a try. So far, we love them. They make submitting claims easy where we can go online or call. I’ve never done online, but I call because it is easier to pick up the phone and make a quick phone call. Their claims reps are really polite and my experience with them have been quick and easy.

Submitting a claim with First American was super easy and I’ve done it twice. I called once to report two different things and they were helpful. The techs they sent were professional and quick. So far, I’ve used two techs and they both did whatever they had to in one visit. And the quality of their work is great. I had a good experience with First American and I would recommend them. They’re a good company.

When I first bought my home, my agent told me about First American and I decided to get a home warranty so that somebody would have to fix the problems for me and get better contractors that I can trust. The claims process was very simple and straightforward. Whenever I filed a claim, I always called and spoke to a human being, and the service has been excellent. Everything was wonderful with the technicians that have come out. I only had one bad experience when the technician's manager was trying to make a bigger profit. The technician did his part but his boss was trying to be greedy. The contractor lied and said they didn’t get any other package from me, even if they did. Then they never came back on the recall because they never resolved the issue.

I called First American over a week ago to get my ice maker repaired on my refrigerator. I was told by the company they referred me to Mechanical Shark would be coming out. I spoke to the technician who told me he would come September 6th between 8-12. I waited and waited never got a callback. I call First American who ask could I reschedule for the next day. The technician called at 10 am left a message. He had 2 stops before me. He would call 30 minutes prior. It's now 4pm and still no show. I have been waiting 2 days and no one showed up. I'm livid at this point. I would never refer First American they are horrible. I have spent 2 days waiting on a no show technician.

The seller did not want to make any repairs and we have a 20-year old water heater and aging stuff. So, we decided to get a home warranty since we didn’t wanna get stuck with a fat bill for repair right away. Our realtor suggested First American and we said okay. Submitting a claim with them has been easy. We did this over the phone and our interactions with the claims reps were fine, simple and normal. Everything was great with the technicians that came out. It was a little more difficult with our claim for the garage because they had to come out a second time, but it was simple. First American is a good company and we haven’t had any arguments about their not covering something.

In May 2018, the HVAC air handler died in our home. This warranty company hired Efficient Air to do the repair/replacement. The new unit was installed without access to the filter and lower than the previous unit causing the drain pipe to "drain" upward. As the A/C ran, water drained backwards and collected under the new air handler in a return vent on the floor. When this was discovered, there was a 3" pond under the air handler. This water permeated the carpeting and adjacent closet walls creating water damage and mold. First American Home Warranty refuses to be responsible for this damage. Told us to call our homeowners insurance co to file a claim. CROOKS!

Whenever I sold a home, I had a warranty included. I do everything by myself and reached the point where I thought it would be wise to have a warranty on my appliances. But when I submitted a claim to First American, I was very frustrated. I have an overhead microwave oven, and the person who was in charge did not stay in contact with me. He was good but he didn't file the report for three days. I had to contact First American and find out why he hadn't done that. Things were getting messed up and I was expecting two weeks max for everything to get taken care of but it took over a month. The microwave is older, but it worked when they tried to replace its circuit board.

I’ve had a better experience with First American Home Buyers Protection in the last month than I had in the last few years. They have been approving their claims faster, not denying them. They give a special window to the technician. They have a $500 limit and the techs don’t have to call in the item for repair for a prior authorization, which is better. They can just go ahead and fix the item. I just had a hot water heater put in and it was done within a week. I usually submit a claim on the phone with their automated system. I'd call the 800 number and they'd ask what the item is. If it's for a water heater, they’d ask if it’s a natural gas or electric and if the leaking problem was from above or below. If it’s leaking from below, they’d know that it is not fixable and that it is probably rusted out.

Unethical deceitful company. Lied about the repair costs. Both contractors they sent told me the repair would cost $500. They gave me $289. Charged me twice for the service call. Wrote letters for which they failed to reply. The claim was submitted 5/25/18. It still is not resolved. After sending 3 letters over a 3 month period they responded and told me to call them. So I did and they gave me a runaround. Mary described the second $75 charge as a "diagnosis fee" and not a "service call". Can somebody explain the difference to me? Mary stated that the claims specialist, Tom, will review it and get back to me by Friday 9/7/18. Don't waste your money. Even if you do get something from them it is not worth the aggravation.

I've had First American Home Warranty for a number of years and the quality of service has been declining so much to the point that I'm going to cancel it. The water/ice panel of the fridge in my rental home stopped working and I placed a claim a month ago. First American sent a technician and he said that he was going to order the part. Then they called me to say that they could not find the part and they had to rebuild the part. As they never went to get the part they had to supposedly rebuild, I called after a couple of weeks and they said that they were not sure which part is failing so they will try to order one part and if that doesn't work they will have to rebuild another one, but the tenant will be without fridge for several weeks.

I have not had a working stove/oven for 13 weeks. The repair company they assigned has repeatedly not followed through on their promises, not shown, and not returned phone calls. I researched the repair company and they have unanimous 1 star ratings with the same story as mine repeated each time. I've called First American numerous times to ask to be reassigned to a company who will actually fix my unit, but they continually call the repair company, assure me the tech is coming the next day, and refuse to do anything else. Surprise - he never shows. The last I heard from him was that the replacement part he bought was faulty, but the warranty company probably wouldn't pay for another. This is beyond the pale.

We have had an agreement with First American since we purchased our home in August 2016. This summer we had both our upstairs and downstairs units go out. The upstairs was repaired in July but we have tried to get answers on work that was said to be non-covered and we were charged for but has not been done. And then the even bigger issue is right now we have been without AC for our entire main floor for over three weeks. I have detailed communications requesting help and they have continued to say the contractor is going to come back out and each time nothing has been fixed. Then I called and called and messaged and messaged them requesting help but I have not been helped. Today they closed my claim and they sent a letter saying they couldn’t reach me but I have called and messaged them non stop begging for help getting our AC fixed.

I've recommended First American to friends who have needed home warranty service or were looking at buying rentals. I told them how simple the process is. You file a claim online and you should get a response within a few hours that they’ve made contact. It's quite prompt after that. We have several rental properties and the contractors First American has sent out have been great. If there's a problem, I always let them know. But for the most part, there hasn't been a negative experience.

Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.

In ten years of awesome service from First American and no complaints I am sad to have to write a review like this. We called about a blocked kitchen sink on Friday morning and did not hear from a plumber until Monday afternoon. When the plumber arrived he came in and spent about 12 minutes under the sink without successfully clearing the drain.

The gentleman I bought the house from used First American so I continued to use them. It's an old house so I've had a few things that happened in the short time I've had it and First American has been great with that and very helpful. I like the way the website is set up and that they follow up quickly. I can submit claims online or over the phone and it's convenient either way. Also, I've had people come out right away and I had a lot of luck with the technicians except recently with a plumbing issue. First American had to reassign it to somebody that needed more expertise. But I've had a pretty good experience with all the techs. My claims were with items that I didn’t know how to fix myself and I was very happy to have First American as the middle people. I have told a couple other friends who I use.

I've had a few claims with First American over the years. I called the claims in and the reps were professional. They usually resolve it and try to find a contractor right away. Also, they gave the point of contact so that I could follow up. They worked themselves out within 24 to 48 hours and the contractors they've sent out have been courteous, professional, and helpful. They answered the questions I had and gave me the explanation of what went wrong and how to prevent it from happening next time. My experience has been good and my issues have been resolved fairly fast. First American should keep conducting business as usual and I would refer anyone who is looking for a home warranty contract.

I was assigned a A/C contractor by FAHW 4 days ago but before they came I was able to fix the problem with the thermostat myself so I cancelled the work order so they wouldn't have to come out. Four days later the A/C failed and I entered a new claim. The work order came listing a A/C contractor I had a terrible experience with while with American Home Shield and wanted to select another or reassign the contractor they had set up for me 4 days previously. My request was refused on the basis that I had not had a bad experience with this contractor while under contract to FAHW!

I bought my house in 2015 and there was a one-year warranty that came with the house on the appliances. So after the year was up, we continued with First American. I have done that every year and it has worked out well. I didn’t want to be without some kind of protection since it was an older home and everything in here was new. I came from Las Vegas and when my air conditioning in my house there went out, my home warranty on that expired. I was out of pocket $6,000 to put a new system in and I didn’t wanna be in that position again.

A guy from First American came to our door and he was pretty honest, so we got coverage from them. Submitting a claim has been an excellent experience. We just call them and within 24 hours, they respond. Then they fix the issue and we're done. The contractors who have come out were always clean--nice shirt, no earrings and beard, and clean-cut. The quality of their work has been excellent and very clean as well.

Our dishwasher broke in June. It took them until the beginning of August to authorize for the dishwasher to be replaced. Then they had Sears that is suppose to install and haul away the old one and Sears drops it off in the middle of my kitchen and says that it would be several more weeks to get it the install department to come out. After 2 days with no access to my kitchen because there is dishwasher in the middle of it and 6 phone calls later, Home Warranty me told that they can't find anyone that can install it or do the haul away.

Having a First American home warranty has been valuable because it got taken care of things that had issues. We knew about the company through our real estate agent several years ago and so far, we've had a couple of claims with them. It is easy to submit one. I call, they set up an appointment, somebody shows up the next day and fixes it, and we're done. Then if I have a problem, I call and I get quick answers. Everything was good with First American.

We have been trying to work with this company since MAY 2018 - 3 months! To fix an AC repair. Lies, long timeframes (much longer than promised), NON-COVERED COSTS - $500! Deceit, - over $325 in "service charges", deception, and fraud. Today is AUG 30 -- still no a/c in Las Vegas NV! Please do yourself a huge favor. Do NOT sign with these wise guys!

When requesting service, I specifically stated that it was for a non-working bathroom faucet. When the plumber arrived, he told me that faucets weren't covered. I foolishly assumed that faucets would be covered under plumbing. Not pleased. You need to have something in your software that will tell customers, immediately if a request isn't covered.

I am quite satisfied with First American. I have had 2 separate issues at home. First was with my Air conditioner and the 2nd was a leak in upstairs bathroom. And both were dealt with fast. The customer service I received was great. I will be telling everyone about this company. Thank you.

First American Home Warranty agent was efficient, knowledgeable, to care about our claim. Agent was extremely courteous and devoted. We did not spend much time for paperwork and our claim was quickly resolved. We strongly recommend the First American Home Warranty.

The fridge is out again for the third time. The guy came, looked at it and said, "Someone will call you," and I asked, "What do you mean?" and what do I expect and he said, "Someone will call you" and left, and no one has called me back since last Wednesday 8/22/18. I have a big family and we have another but small fridge, and we can't even buy the necessary food for the family. Please let me know what is going on. Thank you.

Several times I needed repair services - electrical, pest control and plumbing - this first year in my new home. First American Home Warranty was prompt and professional in their response to my requests for referral and sent excellent service companies to complete the work. Therefore, when it came time to renew I didn't think twice about continuing my contract with them - great peace of mind!

First American Home Warranty and Total Air Care - unethical, immoral, fraudulent. Avoid at all costs. Our A/C died 24 July 2018 and we contacted First American Home Warranty (FAH) the next morning via their on-line appointment request and via telephone. Three days later (!!!) Total Air Care (TAC)'s tech came out, saw that pressure was low in our condenser, and topped it off. Two days later, the same problem happens again. Obviously there's a leak somewhere. Second visit took FOUR days to get the technician out - he diagnosed a bad condenser coil (leaking) and told me they would replace it provided the home warranty covered it. FAH decided to replace it, and here's where it goes sideways - well. More sideways than the ridiculous waits for people to come out and take a look.

At first, I wasn’t sure if getting a home warranty was a good idea. After a few plumbing and electrical issues over the past 2 years, we have saved personal frustration and the warranty has more than paid for itself. We will renew. No more hit and miss by asking others who they got to do work.

Home warranties create some nuances, such as ordering replacement parts that can't just be picked up at a local supply house, that can make things a little less efficient than a local provider. With that said, warranties make finding a contractor easy, and save lots of money on expensive repairs. I have had great experiences with First American, and their contractors have been high quality.

The plumbing company came out to the house and explained the work that needed to be done. He fixed the problems and was very professional I liked they work and hope that it will be a long time before I have to use them again.

I contacted FAHW on Thu. 8/23 because my refrigerator was leaking. I was told someone would contact me within 24 hours. I received a call from Active Appliance the following day and was told the earliest they could do the repair was Wed. 8/29. I said that was unacceptable. We agreed I would keep the 8/29 appt. as a backup, but I would contact FAHW for another repair service. I called FAHW and they agreed that timeframe was too long. They said they would locate another repair service and call me back within a few hours. That was Friday 8/24. I received NO call back from FAHW so I called the next morning and got a recording saying the office was closed.

We’ve owned the home for six months and have used First American warranty. A couple of times, the reps came out. We’ve called in, told them what the situation was and they did a claim number. The next day, a representative came out. If it was early enough in the morning, they came out the same day and usually, within 48 hours, depending on what the situation was, the problem was fixed.

Based on 30 years experience it is my opinion that FAHW is far better than any of its competitors. Broader coverage than the companies I’ve used yields less disappointing results when a claim occurs. These guys truly understand customer service.

Good to excellent services within the term of the contract. I recommend First American Home Warranty to people live (or own properties) in areas where this warranty is available. Even though I live far away from my property, there was ease in contacting First American to have the needed repair done.

Good response from First American - Home Services Tech was awful. 18 days to get a dryer working and at that improper wiring. Multiple unreturned calls. Failed appointment. "Wrong Part" provided by distributor. First American agrees to provide me a different tech if needed. First American - Yes, Contractor - NO

The people a FAHW are fabulous to deal with, very professional and helpful. The repair people they sent were 50%. One was great, the other one not so much. However, we are very happy we have had FAHW.

We bought this home and within a week we didn’t have hot water. I called First American Home Warranty and the plumber was out the next day. He diagnosed the problem and ordered the part. The part arrived, the same plumber came back and fixed it. A $75 deductible was charged and nothing more. I’m a very happy camper here.

I reported that my second refrigerator was not operating properly and that while it still was running it would not hold temperature. While I had to schedule the Sears repair service to assess the issue. Once it was established that the repair was extensive and the compressor was short to fail. First American acted quickly and issue a check up to the amount covered to replace the refrigerator. Issue closed.

I first used FAHW (First American Home Warranty) probably 6 or 7 years ago and didn't renew as the service was poor and they looked for loopholes to deny service. I gave a lot of feedback and left. I went back to FAHW 3 years ago as a friend said that they have improved tremendously and are not the same they were 7 years ago. And my friend was right! Now I have been using the service for the last 3 years and I am very satisfied with the service I have been given. The yearly renewal in itself proves my satisfaction. Most of their contractors are trained & courteous. If things don't work out well, the FAHW reps are helpful. Having a home warranty makes a lot of sense and FAHW is one of the best.

Returned home from travel to find one AC unit not working Thursday afternoon. Went online and submitted service request. Within minutes received call from maintenance company and they worked very hard to get repairman for Friday to avoid weekend delays. Service tech was great. On time and made the repairs by replacing defective parts. Everything exceeded expectations.

After reporting that my garbage disposal was leaking my problem was taken care of within 48 hours. The repair crew were timely and efficient. I was surprised that everything happen quicker than I would have been able to accomplish if I had to secure a plumber on my own.

I have used this service twice in the last year. They have been responsive, efficient and professional. The repairs were completed in a reasonable time and were well done. They answered all of my questions and left no mess behind. I will continue to subscribe to their service.

Last month I house was struck by lightning, I do have our garage door serviced. They were awesome I called them and they had somebody out the next day. I’ve had this whole Marty company for two years now, and love them.

I was charged twice for my recent plumbing call and I had a horrible experience with your call center. First, I spoke to a young lady who said she would refund my card, but she never did. Then I spoke to a man who sounded like he fell out of the projects, I told him I was double charged and he said "aww damn", not what you want to hear from a customer service rep - right before he hung up on me. Then I spoke to a man who said he processed my refund, but placed me on hold for 15 minutes! And then when I was upset he gave me an attitude to the point where I'm seriously considering cancelling my service with your company and going elsewhere.

Had to use for two services. First American Home Warranty was very helpful in both cases. Great with follow up and ease of service. Wasn’t going to renew but will now. Went above and beyond to make sure our issues were resolved.

Fast, accurate, professional repair. Quick response to this work requirement and work was performed in a true craftsman who also noticed and repaired a leaking sand filter part. The bottom line is terrific service from the best home warranty company in Pensacola.

After many phone calls, they want us to move the hot water heater to another location in our home, told them we didn’t want to do that as everything would be coming out of our pocket. I begged her yesterday to order a smaller one as we have an 80 right now, she said they couldn’t; that it had to be what we have now. Did a review on BBB website and they responded “Company may install a smaller unit capacity unit including hot water heaters” but yet I get told no??? After being without since 8-10-18, now we have to shell out $700 tomorrow since we used a private company and they only paid us $982 for a new one. I will be looking into small claims court as it should have never gotten to this, but now I have the proof in writing from you stating that you could have done a smaller one.

If I could give them a negative ten star rating I absolutely would. Please stay far away from this company! I have nothing but terrible experience with them. They workers out to your home that either do terrible rigged up job. Or even worse lie and said they completed orders when they never even come into your home. Still expecting payment. Also the reps are very unprofessional. They lie and they hang up on you to avoid resolution.

Terrible co - I have 2 houses with them - 10 yrs! - called in pool pump claim 10 days ago - they cant get a contractor! Mara in Dispatch (** & Walter ** - both NG!) - I have 4 recorded calls for YouTube...

Very satisfied with First American, they have responded to all requests directly, promptly and with care. Will continue to use, hopefully for a long time to come, for the good and complete coverage of the home. Have been with First American Home Warranty since we bought the house and are still very satisfied with relationship

I have been very pleased with First American service. So many times I have signed up for warranties or service agreements that have turned out to be phony or scams. With First American I have had every service claim efficiently addressed and serviced by experienced professionals who were punctual and pleasant. I will use First American on any home I live in so long as they uphold their current standard of service.

You all made it easy to contact, file a work order (water heater) and the plumbing company got back to me quickly. It was on a weekend and they came out next day. The company that came out was efficient and courteous and explained things nicely and went over with detail things that I could expect. They were very thorough.

When our garage door spring broke we immediately contact First American. We reported the problem and within 24 hours we had a call and appointment scheduled for the repair. We are particularly impressed with the contractors used they are very professional, knowledgeable and courteous. Due to the age of our existing belt motor and the expertise of the contractor we even decided to have a new beltless motor installed by them the following weekend. It is whisper quiet now.

About the warranty with this company I’m completely unsatisfied and shattered because First American Home Warranty told me over the phone that they will match whatever color I have for my appliances if they ever have to be replaced. Now their recording states that they don’t match colors. That’s still not my problem though, as I had my oven just go out on me. It has been over a. Onto waiting on this warranty company and still no oven!

On week after moving into my new house the downdraft for the stove stopped working. FAHW sent out Sears who looked at the unit for 2 minutes and said he couldn't fix it. They sent out a small repair company rep who nearly broke my kitchen cabinets. Just to say he could not fix it. They took 5 more days to say they would replace it. Then sent me an email saying the replacement was ordered. I called to get an estimate on delivery. The unit is back ordered for 4 WEEKS!!! I called again (each time going thru the whole story) they offered to do cash value, at $500 less than it would cost me to replace it. Now it has been "expedited" to purchasing. But it will take 3 days to hear back from them! When the unit does ship, I have to arrange installation myself and get reimbursed. But ONLY $125 and it will take 10 days to get the reimbursement!!! TERRIBLE COMPANY!!! SEEK ANOTHER!!!

If there was a minus zero star I would use it to rate this. I called in a claim to have my Sub Zero refrigerator and freezer repaired 31 days ago today. I had one technician 4 days after the claim was placed come out and tell me the refrigerator needed freon to keep from freezing my produce, eggs and everything in the refrigerator. They put in freon and when they left it was still freezing everything. They said the Freezer needed a totally new compressor but the guts of the freezer was so old that they did not think a new and updated compressor would work or handle the new compressor and they would tell First American the freezer needed to be replaced.

The refrigerator repair was expertly done. It was completed within two weeks. A part was ordered and came one week later. The repairman was very courteous and answered all our questions. I am very pleased with the great service I received.

Our air conditioner was not working at all. We called FAHW and they quickly arranged to have a tech call us. It took about 2-3 days for them to come. The technician quickly diagnosed the problem and had it working within 30 minutes! He was very professional and courteous. All in all we have had superb response from FAHW through the years and I have had several friends sign up for it - they too have been very satisfied.

I have nothing but compliments for FA. Whenever I had problem with an appliance, water leakage, or electrical issue; they sent someone right out, within a reasonable time period. I repeat no complaints about First American, except that the service fee continues to rise every 2 years...

FAHW did an outstanding job in honoring their warranty. A special "shout out" should go to Debbie ** and Nichola for always keeping me informed in the process of my claim. Although the process took longer than expected, extenuating circumstances beyond their control, I’m grateful for their efforts.

Took 3 visits, at $75. each, to replace my 20 year old refrigerator. I lost $$$ in food waste over the course 3 months trying to get it replaced. Once approved it took another 2 1/2 weeks to get it delivered. Happy with the new refrigerator, but not happy with the lost money to get me there.

I have been a client for over two years and have two policies. I have had a few claims over the years and have never had such a time! Below were the events concerning this claim: Thursday, Aug 9 around 5:00pm – I called and reported that my air conditioner lines were frozen and that I needed service asap as I have asthma, use a breathing machine when sleeping and it was 93 degrees outside. I asked if I could call someone locally but was told NO. I had to use the companies on your list. My claim would be dispatched to a company and they have 24 hours to respond. I was also told I could call the company myself as a follow up.

Had no power in half of house. Timeframe for Service was a little off but you did try to find me a earlier service but to no avail. I had to get outside help as I suffer with Asthma and I needed the A/C.

On 8/1 First American Home Warranty sent First Class Plumbing to check out my leaking water heater. The contractor said the water pressure valve needed to be replaced to stop the leak. He told me the tank had to be drained in order to fix it, but when he consulted FAHW, they told him not to do it because they didn’t want to be responsible for potential flooding in the house. He told me someone else would come out to drain the tank (need special equipment) and then fix it and that FAHW would contact me to set up appt., but that it was approved for repair. I didn’t get a callback, so I called the FAHW call center and talked to someone who checked the status of my claim and said it was denied due to improper maintenance or improper installation of the water heater. What?

They listed this as an emergency and couldn’t even find a tech to come out. Finally got a tech out on Monday, they took down the model numbers for the heater, come to find out after I had to call them back for review, the first tech wasn’t licensed to install the gas heater, so now we are waiting on second company to come out tomorrow, only to do the same thing then we get to wait for God knows how long for a new heater. This is beyond rude and crazy. I have things to get done and can’t even get them done. Would love for them to take a cold shower. The reps are foreign so you Can’t even understand what they are saying which can be annoying in itself, all the money we pay out, we shouldn’t have to be going through this trouble.

First American always come to the rescue! Their response is always immediate and punctual! The recommended Company to fix my dryer was responsive. Their technician explained the problem and changed the part and fixed the dryer with the first visit!

Air conditioner blowing hot air, not cooling. Contacted Home Warranty on Friday afternoon and made a claim, warranty said that they going to take care of the situation and assigned a local air conditioner service to do the job. And that the air conditioner service would get in touch with me for an appointment, this did not happen and I called the air conditioner service. Said that when they get the request from the warranty service they would make an appointment, I called the warranty service, they explained that they had made the and that the service was going to be done, this was on Saturday, nothing was done until Monday never did I get a call from anyone.

I'm very satisfied with the service. Always take care of any issues and repairs. We are very happy with First American Home Warranty. I would definitely recommend this to a friend and family. Thank you for all your help!

I love First American Warranty is great, prompt, courteous, and really great! I feel I am 100% protected, very easy to file claims. It is also very inexpensive and monthly payments make easy for me. I will keep it until I die.

Repairman was early and fixed the garage door problem immediately. He was also very informative. I would recommend him in the future if needed. He left good instructions on what to do in the future to avoid another service call. This is a company that First American should keep.

I'm very happy with First American and the service I have received from you. You have worked hard to get service for my air conditioning and pool efficiently and in a timely manner. I'm very happy with my service from you. All of your employees are very helpful and worked hard to resolve any issues I had.

Perhaps First American should review their objectives and procedures on denying claims, maybe just maybe you would serve your purpose better by assuming that the policyholder has a valid claim thus the reason for a request for service first and when the facts are found make a decision but first a valid analysis of what is going on first then decide if facts truly show that it is not covered with a valid reason that is justifiable instead of saying no first then finding out that you are wrong. It just makes for bad feelings about First American as a company that is fair.

Very satisfied with FAHW and Perfect Pool. The service on both ends was very fast and professional. Question - I haven't received the rebates from either transaction. Please follow up and get back to me. I would recommend to a friend.

Love this help when needed. If something breaks or stops working, my first thought isn’t how much it will cost to fix or how long do I have to go without it until I can afford to fix it. My first thought is... I’ll give American Home Warranty a call. Takes the sudden stressful situation out of an already stressful life! Thank you so much American Home Warranty for always being there when I need you!

I have been a First American customer for over 10+ years and have always been happy with their service. Now have my kids as their customers too. Professional and very responsive to all claims. They have saved us a lot of money. Well worth the investment in the warranty.

The pressure valve blew out and caused excess pressure in the water heater causing overflow valve to shoot out water causing 10300 dollar damage. Fixed valve and corrected damage. Suggest you have the pressure valve checked to make sure any problems eliminates future problems.

First week in our house and the disposal went out. They were easy to deal with and replaced at 100% with no cost to us. Before we moved in the previous owner had a policy and the Air conditioner was replaced as well with no cost to the seller.

I am still confused on the process of fixing my pool pump. When the pool company reached out to me I was told by them that the warranty would only cover the replacement of the pump with a refurbished pump that only had a 30 day warranty. The pool company contacted with you told me that I could opt and buy a better pump with a 3 year warranty at a discounted rate. I went ahead and told them to order it. After calling the warranty they stated that they would not do a refurbished pump but they would do a new one. At this point I am not happy how this turned out as the pool company is reaching out to me that I did something wrong when I contacted your company for a buy out of the old. This is still not resolved.

I have been pleased with most of the service providers sent out. They have been professional and timely. When an appliance needs to be replaced, I have not been happy with the options allowed. The cash out has too large of a deduction in the price allowed.

The coordinator was attentive to my problem and quickly connected me to a company to fix the problem. Then followed up on the problem being corrected. Very nice personnel. I will recommend your company to family and neighbors without any hesitation.

There was no problems at all. Everything went great. The only thing was understanding the person I talked to at the customer service location. If this was moved back to the U.S. that would take care of that. It took awhile to explain what I needed.

I had a good experience with First American. They recommend the Middleton air company and they were very professional and on time and knowledgeable. I would recommend, both of these companies. They were very careful around the equipment and the property.

Things were not covered as they said they would be and it was disappointing to find out after paying for the copay and not being covered by the company. Also, only partial coverage on certain items like bath room fans.

I simply go online & log in to my account, click on what I need done, then provide a brief description of the problem. I usually have an appointment for the repair within 24 hours. The whole process is very easy and convenient.

The Air Conditioner Contractor was punctual and made the necessary repairs. We are really please. He was very detail in many ways, really polite and made our day happy. I highly recommend this company and this company would be my choice if ever need need additional repairs.

I have been very happy with First American. The problems I have experienced they have been quick to resolve. My only complaint is they are get too expensive. I am the widow now of 100% disabled vet and need it more than ever but they are about to cause me not to be able to keep it.

I would recommend First American. The service will pay for itself in just one or two costly repairs. I'm not a major fix it guy, just small things, so when some big items failed in our home - the process was easy to report on First American's website and I usually received a call from a local repair shop that day or next morning. I've told several friends about First American.

First time using this and everything went smooth and my repairs were done in a professional manner so will be happy to recommend this service to anyone needing this type of insurance to protect their home from unexpected repair bills.

Enrolling in the First American Home Warranty is one of my greatest life decisions. The customer receives excellent service at very low premium rates. Excellent is the "best fit" word for the First American Home Experience. They contract with the most experience contractors and they are customer conscious and knowledgeable.

Laura at First American is the only one who’s ever given us the proper service we deserve! Really appreciate her! The plumber we had Sarah construction is amazing! The only thing we’re not liking is the fact that we call the answering service is outsourced. Can’t even understand the people and we pay American prices so we should have people in America answering our phones!

I have had to use this service twice in the years I have been a part of it... Both times my problem was taken care of in a timely manner and done correctly. Both vendors were very professional. I have and will continue to recommend 1st American Home Warranty to my family and friends. For me, it is "peace of mind".

Had a great experience. They were very helpful and friendly. I would recommend hem to my friends and family. It took them less than an hour to get someone to fix my oven and when they showed up it was fixed in less than an hour.

Our side loading washing machine began to leak water when it was in use so we called FAHW to send a repairman. They had trouble finding parts and so the company finally ordered a replacement machine for us, nicer than the original. Over the years, we have used several other companies and have been the most satisfied with FAHW. I recommend them to you.

No service tech has been able to fix the problem with the air condition. My upstairs unit has not worked right for over a year. I placed the last claim April 2018. A tech came today to replace a part. Still not working.

I recently had to have repairs made to my shower drain. The request for service was taken care of immediately and I was happy with the plumbing company selected to make the repairs. My only "negative" was when I called to make the appointment to have the repair done, the woman who answers the phone was quite rude and her manner was almost antagonistic, something I did NOT appreciate.

On time, repaired the equipment and it worked just like new and explain all the steps to repair it. Very Happy with the service. Was very professional and work was very neat and organized, and repair man also cleaned his work area.

Never had homeowners insurance, but I doubt if other companies are as good as First American. Great customer service, amazing service and care of the customer as a person not just a number. Great company all around, and would recommend to everyone buying a home.

I'm very pleased with the service that I receive from First American Warranty. All of the representatives are very friendly and professional any time that I call in a service request. They are so helpful in explaining any questions or issues I may have regarding my service contract.

First Home Warranty has been responsive within the timeframes required for my requests. And the service persons responding on behalf of First Home Warranty have been consistently professional and detailed in their work. Based on my experience, I would recommend this home warranty provider.

The electrical technician checked the circuit breakers, then the dryer for output, then the wall plug. He was able to restore the power by resetting the circuit board. He then replaced the on/off switch. He was telling me all through his checks what he was doing and why. He was so helpful.

First American has always taken care of any problem I have had. They check in when job is completed to make sure I am satisfied. I would and have recommended them to friends. I like that I can contact by phone or online.

Called in due to the shower upstairs not being able to close, water kept running and we had to close the water for the whole house. The agent was very helpful and polite, techs did a great job. They were on time and very professional.

Have had 3 recent repairs, and all were handled as well as could be expected. I recommend this warranty company to all my friends, based on 7 years of good response and work by chosen contractors. Too bad they are not in every state.

I have been extremely happy the service I have received from First American Home Warranty. Everyone has been very helpful and accommodating. All my problems have been taken care of by all the companies they have sent to me. Thank you.

I used the online option to request service. A company was promptly assigned and called within an hour. Since it wasn’t an emergency, we had to wait about 5 days (not a problem at all) but the plumbers were at our home when expected and completed the work quickly. We were very satisfied overall - from beginning to end.

I had a great experience with Overhead Door Company. The technician went above and beyond what he had to. He replaced my opener and did maintenance on my other door to make sure everything was right. Great job. Would not hesitate to use them again.

Glad to have a warranty but unhappy that the damper on my a/c wasn't covered and the company that came out never returned my calls about repairs. After 2 1/2 weeks of trying to communicate with them I had to call another company and pay for the repairs myself.

The service was great. I made an appointment, the technician showed up on time, he fix the problem and was very nice, friendly, and knowledgeable. I have recommended First American Home Warranty and will continue to do so. Thank you.

Plumber came to fix sink and toilet. In just a couple minutes he said the sink was unrepairable and left in a rush without looking at the toilet. I have a double vanity sink with bronze Victorian style faucets and pop ups. American Home Warranty said they will only replace with the low quality standard plain silver tone faucet and pop up. I am being forced to sell my home due to cancer and divorce, hopefully before it goes into foreclosure. There is no way I can put in the silver tone basic faucet. It would look hideous.

I had a great experience. The plumber called me right away to schedule. I called on Thursday and he called me same day and was scheduled and completed on Sunday. The plumber was knowledgeable, fast and friendly. I would have rated 5 stars if they could have completed same day or next day but three days is very reasonable.

I cancelled. I make very few requests and when I do the parts aren’t covered. They are always extra - I don’t see the point of paying monthly when it would be cheaper just to pay for a repair - I am not happy.

Refrigerator-freezer repair was done well but took too long, lost food because of length of repair time. Also I asked for a copy of the invoice from the office and still have not received it. My repairman Chris was very nice and professional.

This company is very receptive to their customers needs. I would and have recommended this company to many people. They follow through immediately with your request. If I was scoring this company from 1-10, I would give them a 10+.

On July 24th, 2018, I filed a claim that my dryer wasn't heating, we are a family of six. And as I type this, nearly a month later, 4 servicemen have come out, one part was ordered and installed, but it still isn't working. On top of it all, the last serviceman pounded on the front of my dryer, and broke the buttons on the front, and the front cover is all damaged. First American has asked to have another serviceman to come out, but I said no because of the damage that the last guy did. No one knows what the other one is doing, and NANCY is a company woman, and DOES NOT CARE about the consumer. I still have to go to the laundromat, and they won't budge to rectify the situation. After I write this, I'm writing the BBB, and filing with my Attorney for lost wages, pain & suffering for all their lies & aggravation. I'm out of characters, but there's so much more to the story which I'll post on all social media sites, and the BBB.

When we purchased our home, it came with a home warranty from this company. We have been extremely frustrated with the contractors they send out. When our dishwasher broke, they sent a very rude man that had to come THREE times because he ordered the wrong part and the only two times for visits are 8am-12pm or 12pm-6pm M-F. Who is home for 4 or 6 hours on a weekday?! I had to ask my mother to drive down from Orange County to be at our house because my husband and I work full time. Then our air conditioning broke. They sent out a man that essentially did nothing and then it broke again a week later. He never filed a report with the warranty company for either visit, so they had no record of his visit. He essentially took our money and ran.

I've been using First American for close to 10 years and I've recommended them to several people. Sometimes, they do me good while sometimes, they do me bad. I have had some reps that were nasty, and I’ve had some that really worked and did what they had to do when I put in my claim. The techs can be delayed as well. Sometimes it's a week and sometimes they'll call back the same day. On the air and heat unit, the techs tend to take a little longer to call back. But the other ones for the washer-dryer and the microwave tend to call within 20 hours.

Everything is okay with First American so far and I'm pleased with it. The biggest problem I have is getting a hold of somebody. Usually, it's a foreigner and they seem to be knowledgeable, but I just can't understand them sometimes. But the techs are great.

They sent 2 different contractors out to my home (currently happening). Both claim that the upstairs evaporator COILS ARE DIRTY and needs cleaning before they would move to next step in decision. 1st guy from Coz-i-air never went upstairs or touch my unit... He just said my unit need cleaned and he can take a reading from the gauge because of the buildup of dirty. So they sent Royal heating and air out because I wasn't satisfied and he placed the gauge on the outside unit and then says it has good Freon and we went up in attic and he states the evaporator coils are dirty... How do you know without taking down the doors to looking in the horizontal unit (he never did).

I've been in real estate for 20-something years and I've had First American for years and years on different properties. I typically call in to submit my claim and over the course of time, the various claims representatives as well as the technicians they have sent are a very mixed bag. There had been some technicians who came and took care of the problem immediately. However, Simco Mechanical was horrible. I called back and asked to not have them sent to my house again but they had come out three times for various reasons.

You the warranty company and the plumbing company had a great response time which I am very very grateful. I will recommend you to anyone that needs a warranty or a plumber. L and D was great. They told me what need to be done and how long it would take. I appreciate First American home warranty.

Tech called on his way. Had been here before. Friendly, finished the job quickly. Gave me a name of a product to use to clean dishwasher every 3 months. Explained why dishwasher was leaking. Office person was not as friendly on phone. Customer service is not easy but she could have been nicer. This was from 1accord.

The worst experience and still not resolved after 6 weeks. Opened a claim on July 10, 2018 for two A/C units on the second floor roof that are not cooling properly. Not enough space to provide the whole story, but it is Aug 17, 2018 and repairs haven't started. FAHW Claim Manager not returning calls. Communication is lacking and there is no escalation path to resolve a claim. FAHW seems to be very helpful taking your money to renew but disappear the you actually file a claim.

To all my friends who are homeowners and realtors, stay away from First American Home Warranty company. This company has been a nightmare to deal with and I'm thankful my claim wasn't any larger than it was. I was given an initial approval of $200 to repair my air conditioner, which I had to locate my own contractor because they hadn't in a period of 6 days after creating my claim. Then, when my tech arrived and assessed the repair, I called back as instructed to get clearance for the increased amount this repair was going to be.

We have been with First American Home Warranty for about ten years now and it's always been a positive experience with them. The first thing we do to submit a claim is call them. After that, my wife would suggest to them contractors who have worked on the house in the past and First American would take it. Then within the next day, they usually have sent out someone to the house.

Submitted request to get a washer valve replaced, this is small work and they came back telling they need to fix a pipe which is behind the wall, and they will not cover improvements. I never asked for improvements. Just fix the valve. Asked them who they know. They need to fix the pipe on a perfect wall with no sign of water damage and they said technician knows. Then asked me to send some photos using email. Sent photos since Monday and no callback. When I called them, the said photos were not received and it is my fault. What a bad customer services. I have proof I sent the photos. I asked for something very simple: If valve is cover, they said yes. Water pipe is standard, if use the type of pipe is cover, they said yes. Then told use the same pipe and same valve and fix the issue, but still not answer from them.

I have been with First American Home Buyers Protection for eight years and the warranty was included with my house when I bought it. First American is doing a good job. My most recent claim with them was for a capacitor on my air conditioner. They had someone out and they scheduled it the next day, so it was really prompt. The company seemed legit and the people were clean and courteous. Most experiences that I've had with the technicians have been really good, although I've had a couple of plumbers in the past that were fly-by-night guys. But I've had quite a few claims recently and all the work I've had had been top-notch. I would recommend First American Home Buyers Protection.

First American's service sometimes sucks. We had an issue with the microwave and then, they sent somebody out two weeks ago. However, I haven't heard back yet from First American if the microwave will be replaced or they'll be sending someone out. Also, it's me that has to constantly call them. I don't think I should have to be the one calling them if I'm paying for a service. Every time we have an issue, it's me having to do the work. I told them that I will probably gonna cancel the service with them come this month when it's up for renewal. There's no point in paying when they don't complete their jobs. Then, they had some type of customer retention specialist call us. They tried to waive our service fee and they apologized. It's a mess and I don't recommend them.

I was shopping around for insurance. First American's service fee was lower and they didn't make too many excuses not to fix things, so I went with them. I usually submit my claims to them over the phone and the reps I talked to were pretty good. I had a lot of problems with my air conditioning and last year, I had a company that caused a lot more problems for me. A couple of times, I didn't have air conditioning for a month at a time, plus they damaged my gas line, furnace line, and my water heater. It was so upsetting.

We bought our house in 2002 and the people who we got it from gave us the first-year warranty through First American. We’ve been using it ever since. Our house is 40 years old, so things can turn to dust. When I submitted a claim, it's all digital at first which is frustrating. But once I got past that, it was not too bad. From the time the claim was submitted, they tell us within 24 hours. Sometimes it gets close but most of the time, it's not that long. Someone calls back from the company and then they make the appointment there.

They will not replace your items with the same quality. They use poor quality items to replace your things and charge ridiculous high premiums. They replaced a nice gooseneck faucet with one worth $20. Their customer service is a joke. Horrible company.

I called First American upon finding water running through my meter although the water in the house was turned off. They sent a plumber who pinned the leak down to inside the house. He then narrowed it to hot water only. I have a 1957 build with a crawlspace and those can be tight. The water lines are buried in the soil under the house. He looked under the house and using a flashlight saw a damp area. He said that given his size, 270 lbs (his words, not mine) he couldn't get to the leak without moving existing HVAC ducts. He wrote the report to First American without commenting that his size prohibited him from reaching the leak. First American made an attempt to get another company out at my request but none will respond.

Our AC unit stopped worked and it was found to be the motor inside the house that needed to be replaced. The company we were assigned to from FAHW called us quickly and scheduled appointment. They put through the claim to FAHW about ordering the part. FAHW never contacted us about getting approval to proceed with ordering the part. WHAT!!! We called when the issue happened and the company you selected to service called and filed the claim. That was week one. Week two, part has been ordered and FAHW will ship it to the company that will be servicing the unit. Checked in again today, because FAHW doesn't keep the customer up to date, and the part is back-ordered. If FAHW had done their job the first time, the part could have been shipped within 2 days of it being ordered. We are now going on 3 weeks of no AC in central TX.

I've been using First American for a long time and I've been satisfied over the years. Initially, the warranty was offered when I bought the house and I've been in the house for about 12 years now. I usually call in for my claims and have had no trouble with the contractors they have sent up until this last one for my dishwasher. The first people wouldn't come out here unless they had three other clients to see that day. Then they set up two appointments and didn't give me any notice at all. It takes me an hour to drive back and forth from work to here, so it was very inconvenient for me.

Recently my AC unit went out. I called to make a claim and have someone out here ASAP. I have an infant and 2 younger kids. They said they would get someone out here as soon as possible. They provided me with the work order and said the company is open on weekends. I did my research to find out that they arent open and the company only received 1.5 stars on Yelp and BBB. First American has the worst customer service and the outsourcing to other countries. I pay too much to be treated horribly and have the worst customer service. We definitely will be looking for another company. We still have no AC and the temperature is rising in our house and it isnt even the peak of the day yet. Here we wait!

First American Home Buyers Protection has been covering my house for 10 years now. And they need to improve the pick up times on their phone calls. Sometimes it takes too long to get somebody to get through there. If you don't get someone within a few minutes, you have to wait 30 minutes at times. But when you get a hold of somebody, they ask you about your experience and what the situation is. They should also extend the operations of their customer service until early morning. A lot of people normally won’t be home till 6:00, and if there was an issue, they got to put it in.

When a friend of mine said that they had First American in their house and that it was really good, I ended up getting the phone number from them. I've called in two claims to First American so far, and their claims reps have been perfect. Also, the people that they are working with have been very professional and very helpful. First American is really good and they're right on the money.

I was with American Home Shield first and when I put my house on the market, my warranty lapsed. The realtor wanted to have a warranty on there and she chose First American. Then I decided not to sell and I just stayed with them. I've been with them First American for so long and I've had a few issues, but overall, I'd recommend them.

We just purchased a new condo and within the first 2 months we had problems with the air conditioning unit. We called for service last week - 8 days ago. They said this was an "expedited" service because we were experiencing very high heat during a heat wave. Despite what First American told us, the company said they couldn't make an appt for 2 weeks. We called First American back, they couldn't get the company to come sooner. So they scheduled another company, 4 days later. That company never returned our calls and never made an appointment. Called First American back, they scheduled an appointment for the next day (a Wednesday). Company never showed or called. Called First American back. They did the same thing, called the company back and scheduled an appointment for the next, said they would show up, between 12-5. We waited. They never called or showed up.

We have an older home and I've had First American since 2005. It's easy to submit a claim and the representatives are always eager to try to help. Our experiences with the technicians have been good but this last time, it took forever to get First American to agree to buy a new dishwasher. Then it took forever to get the dishwasher there. We were out of a dishwasher for weeks. Then when First American sent a technician out to install it, he installed it improperly. It caused a leak and the floor next to the kitchen happened to be wood. It was damaged and it'll cost $4,000 to replace the floor.